id	sid	tid	token	lemma	pos
easat-6035	1	1	edelweiss	edelweiss	PROPN
easat-6035	1	2	applied	apply	VERB
easat-6035	1	3	science	science	NOUN
easat-6035	1	4	and	and	CCONJ
easat-6035	1	5	technology	technology	NOUN
easat-6035	1	6	issn	issn	PROPN
easat-6035	1	7	:	:	PUNCT
easat-6035	1	8	2576	2576	NUM
easat-6035	1	9	-	-	SYM
easat-6035	1	10	8484	8484	NUM
easat-6035	1	11	vol	vol	NOUN
easat-6035	1	12	.	.	PROPN
easat-6035	2	1	9	9	NUM
easat-6035	2	2	,	,	PUNCT
easat-6035	2	3	no	no	INTJ
easat-6035	2	4	.	.	NOUN
easat-6035	2	5	4	4	NUM
easat-6035	2	6	,	,	PUNCT
easat-6035	2	7	617	617	NUM
easat-6035	2	8	-	-	SYM
easat-6035	2	9	630	630	NUM
easat-6035	2	10	2025	2025	NUM
easat-6035	2	11	publisher	publisher	NOUN
easat-6035	2	12	:	:	PUNCT
easat-6035	2	13	learning	learn	VERB
easat-6035	2	14	gate	gate	NOUN
easat-6035	2	15	doi	doi	PROPN
easat-6035	2	16	:	:	PUNCT
easat-6035	2	17	10.55214/25768484.v9i4.6035	10.55214/25768484.v9i4.6035	PROPN
easat-6035	3	1	©	©	PROPN
easat-6035	3	2	2025	2025	NUM
easat-6035	3	3	by	by	ADP
easat-6035	3	4	the	the	DET
easat-6035	3	5	author	author	NOUN
easat-6035	3	6	;	;	PUNCT
easat-6035	3	7	licensee	licensee	PROPN
easat-6035	3	8	learning	learning	NOUN
easat-6035	3	9	gate	gate	NOUN
easat-6035	3	10	©	©	PROPN
easat-6035	3	11	2025	2025	NUM
easat-6035	3	12	by	by	ADP
easat-6035	3	13	the	the	DET
easat-6035	3	14	author	author	NOUN
easat-6035	3	15	;	;	PUNCT
easat-6035	3	16	licensee	licensee	PROPN
easat-6035	3	17	learning	learning	NOUN
easat-6035	3	18	gate	gate	NOUN
easat-6035	3	19	history	history	NOUN
easat-6035	3	20	:	:	PUNCT
easat-6035	3	21	received	receive	VERB
easat-6035	3	22	:	:	PUNCT
easat-6035	3	23	7	7	NUM
easat-6035	3	24	january	january	NOUN
easat-6035	3	25	2025	2025	NUM
easat-6035	3	26	;	;	PUNCT
easat-6035	3	27	revised	revise	VERB
easat-6035	3	28	:	:	PUNCT
easat-6035	3	29	17	17	NUM
easat-6035	3	30	march	march	NOUN
easat-6035	3	31	2025	2025	NUM
easat-6035	3	32	;	;	PUNCT
easat-6035	3	33	accepted	accept	VERB
easat-6035	3	34	:	:	PUNCT
easat-6035	3	35	21	21	NUM
easat-6035	3	36	march	march	NOUN
easat-6035	3	37	2025	2025	NUM
easat-6035	3	38	;	;	PUNCT
easat-6035	3	39	published	publish	VERB
easat-6035	3	40	:	:	PUNCT
easat-6035	3	41	7	7	NUM
easat-6035	3	42	april	april	PROPN
easat-6035	3	43	2025	2025	NUM
easat-6035	3	44	*	*	PUNCT
easat-6035	3	45	correspondence	correspondence	NOUN
easat-6035	3	46	:	:	PUNCT
easat-6035	3	47	svyas-doorgapersad@uj.ac.za	svyas-doorgapersad@uj.ac.za	PRON
easat-6035	3	48	a	a	DET
easat-6035	3	49	continued	continue	VERB
easat-6035	3	50	struggle	struggle	NOUN
easat-6035	3	51	for	for	ADP
easat-6035	3	52	deserving	deserve	VERB
easat-6035	3	53	effective	effective	ADJ
easat-6035	3	54	services	service	NOUN
easat-6035	3	55	in	in	ADP
easat-6035	3	56	south	south	ADJ
easat-6035	3	57	african	african	ADJ
easat-6035	3	58	municipalities	municipality	NOUN
easat-6035	3	59	shikha	shikha	PROPN
easat-6035	3	60	vyas	vyas	PROPN
easat-6035	3	61	-	-	PUNCT
easat-6035	3	62	doorgapersad1	doorgapersad1	PROPN
easat-6035	3	63	*	*	PROPN
easat-6035	4	1	1school	1school	NUM
easat-6035	4	2	of	of	ADP
easat-6035	4	3	public	public	ADJ
easat-6035	4	4	management	management	NOUN
easat-6035	4	5	,	,	PUNCT
easat-6035	4	6	governance	governance	NOUN
easat-6035	4	7	and	and	CCONJ
easat-6035	4	8	public	public	ADJ
easat-6035	4	9	policy	policy	NOUN
easat-6035	4	10	,	,	PUNCT
easat-6035	4	11	college	college	NOUN
easat-6035	4	12	of	of	ADP
easat-6035	4	13	business	business	NOUN
easat-6035	4	14	and	and	CCONJ
easat-6035	4	15	economics	economic	NOUN
easat-6035	4	16	,	,	PUNCT
easat-6035	4	17	university	university	PROPN
easat-6035	4	18	of	of	ADP
easat-6035	4	19	johannesburg	johannesburg	PROPN
easat-6035	4	20	,	,	PUNCT
easat-6035	4	21	south	south	PROPN
easat-6035	4	22	africa	africa	PROPN
easat-6035	4	23	;	;	PUNCT
easat-6035	4	24	svyas-doorgapersad@uj.ac.za	svyas-doorgapersad@uj.ac.za	PRON
easat-6035	4	25	(	(	PUNCT
easat-6035	4	26	s.v.d	s.v.d	VERB
easat-6035	4	27	.	.	PUNCT
easat-6035	4	28	)	)	PUNCT
easat-6035	4	29	.	.	PUNCT
easat-6035	5	1	abstract	abstract	ADV
easat-6035	5	2	:	:	PUNCT
easat-6035	5	3	the	the	DET
easat-6035	5	4	socioeconomic	socioeconomic	ADJ
easat-6035	5	5	demography	demography	NOUN
easat-6035	5	6	of	of	ADP
easat-6035	5	7	a	a	DET
easat-6035	5	8	municipality	municipality	NOUN
easat-6035	5	9	impacts	impact	VERB
easat-6035	5	10	the	the	DET
easat-6035	5	11	delivery	delivery	NOUN
easat-6035	5	12	of	of	ADP
easat-6035	5	13	services	service	NOUN
easat-6035	5	14	within	within	ADP
easat-6035	5	15	its	its	PRON
easat-6035	5	16	areas	area	NOUN
easat-6035	5	17	of	of	ADP
easat-6035	5	18	jurisdiction	jurisdiction	NOUN
easat-6035	5	19	.	.	PUNCT
easat-6035	6	1	in	in	ADP
easat-6035	6	2	the	the	DET
easat-6035	6	3	case	case	NOUN
easat-6035	6	4	of	of	ADP
easat-6035	6	5	south	south	ADJ
easat-6035	6	6	african	african	ADJ
easat-6035	6	7	municipalities	municipality	NOUN
easat-6035	6	8	,	,	PUNCT
easat-6035	6	9	this	this	DET
easat-6035	6	10	statement	statement	NOUN
easat-6035	6	11	is	be	AUX
easat-6035	6	12	evidenced	evidence	VERB
easat-6035	6	13	by	by	ADP
easat-6035	6	14	poverty	poverty	NOUN
easat-6035	6	15	,	,	PUNCT
easat-6035	6	16	unemployment	unemployment	NOUN
easat-6035	6	17	,	,	PUNCT
easat-6035	6	18	and	and	CCONJ
easat-6035	6	19	service	service	NOUN
easat-6035	6	20	delivery	delivery	NOUN
easat-6035	6	21	protests	protest	NOUN
easat-6035	6	22	.	.	PUNCT
easat-6035	7	1	this	this	DET
easat-6035	7	2	situation	situation	NOUN
easat-6035	7	3	is	be	AUX
easat-6035	7	4	observed	observe	VERB
easat-6035	7	5	from	from	ADP
easat-6035	7	6	the	the	DET
easat-6035	7	7	perspective	perspective	NOUN
easat-6035	7	8	of	of	ADP
easat-6035	7	9	community	community	NOUN
easat-6035	7	10	members	member	NOUN
easat-6035	7	11	,	,	PUNCT
easat-6035	7	12	who	who	PRON
easat-6035	7	13	are	be	AUX
easat-6035	7	14	the	the	DET
easat-6035	7	15	end	end	NOUN
easat-6035	7	16	users	user	NOUN
easat-6035	7	17	of	of	ADP
easat-6035	7	18	unsatisfactory	unsatisfactory	ADJ
easat-6035	7	19	services	service	NOUN
easat-6035	7	20	.	.	PUNCT
easat-6035	8	1	from	from	ADP
easat-6035	8	2	the	the	DET
easat-6035	8	3	municipal	municipal	ADJ
easat-6035	8	4	viewpoint	viewpoint	NOUN
easat-6035	8	5	,	,	PUNCT
easat-6035	8	6	the	the	DET
easat-6035	8	7	lack	lack	NOUN
easat-6035	8	8	of	of	ADP
easat-6035	8	9	financial	financial	ADJ
easat-6035	8	10	,	,	PUNCT
easat-6035	8	11	human	human	NOUN
easat-6035	8	12	,	,	PUNCT
easat-6035	8	13	and	and	CCONJ
easat-6035	8	14	infrastructural	infrastructural	ADJ
easat-6035	8	15	resources	resource	NOUN
easat-6035	8	16	contributes	contribute	VERB
easat-6035	8	17	to	to	ADP
easat-6035	8	18	ineffective	ineffective	ADJ
easat-6035	8	19	service	service	NOUN
easat-6035	8	20	delivery	delivery	NOUN
easat-6035	8	21	.	.	PUNCT
easat-6035	9	1	the	the	DET
easat-6035	9	2	fact	fact	NOUN
easat-6035	9	3	remains	remain	VERB
easat-6035	9	4	that	that	SCONJ
easat-6035	9	5	municipalities	municipality	NOUN
easat-6035	9	6	are	be	AUX
easat-6035	9	7	failing	fail	VERB
easat-6035	9	8	to	to	PART
easat-6035	9	9	deliver	deliver	VERB
easat-6035	9	10	on	on	ADP
easat-6035	9	11	their	their	PRON
easat-6035	9	12	mandate	mandate	NOUN
easat-6035	9	13	of	of	ADP
easat-6035	9	14	effective	effective	ADJ
easat-6035	9	15	and	and	CCONJ
easat-6035	9	16	efficient	efficient	ADJ
easat-6035	9	17	service	service	NOUN
easat-6035	9	18	delivery	delivery	NOUN
easat-6035	9	19	.	.	PUNCT
easat-6035	10	1	the	the	DET
easat-6035	10	2	lack	lack	NOUN
easat-6035	10	3	of	of	ADP
easat-6035	10	4	financial	financial	ADJ
easat-6035	10	5	resources	resource	NOUN
easat-6035	10	6	and	and	CCONJ
easat-6035	10	7	economic	economic	ADJ
easat-6035	10	8	viability	viability	NOUN
easat-6035	10	9	remains	remain	VERB
easat-6035	10	10	challenging	challenging	ADJ
easat-6035	10	11	,	,	PUNCT
easat-6035	10	12	as	as	SCONJ
easat-6035	10	13	this	this	DET
easat-6035	10	14	inadequacy	inadequacy	NOUN
easat-6035	10	15	causes	cause	VERB
easat-6035	10	16	municipalities	municipality	NOUN
easat-6035	10	17	to	to	PART
easat-6035	10	18	incur	incur	VERB
easat-6035	10	19	debts	debt	NOUN
easat-6035	10	20	.	.	PUNCT
easat-6035	11	1	the	the	DET
easat-6035	11	2	lack	lack	NOUN
easat-6035	11	3	of	of	ADP
easat-6035	11	4	human	human	ADJ
easat-6035	11	5	resources	resource	NOUN
easat-6035	11	6	is	be	AUX
easat-6035	11	7	a	a	DET
easat-6035	11	8	challenge	challenge	NOUN
easat-6035	11	9	that	that	PRON
easat-6035	11	10	demands	demand	VERB
easat-6035	11	11	capacitybuilding	capacitybuilde	VERB
easat-6035	11	12	interventions	intervention	NOUN
easat-6035	11	13	to	to	PART
easat-6035	11	14	equip	equip	VERB
easat-6035	11	15	municipal	municipal	ADJ
easat-6035	11	16	personnel	personnel	NOUN
easat-6035	11	17	to	to	PART
easat-6035	11	18	deliver	deliver	VERB
easat-6035	11	19	improved	improved	ADJ
easat-6035	11	20	services	service	NOUN
easat-6035	11	21	.	.	PUNCT
easat-6035	12	1	this	this	DET
easat-6035	12	2	article	article	NOUN
easat-6035	12	3	explores	explore	VERB
easat-6035	12	4	various	various	ADJ
easat-6035	12	5	municipal	municipal	ADJ
easat-6035	12	6	challenges	challenge	NOUN
easat-6035	12	7	identified	identify	VERB
easat-6035	12	8	in	in	ADP
easat-6035	12	9	a	a	DET
easat-6035	12	10	qualitative	qualitative	ADJ
easat-6035	12	11	study	study	NOUN
easat-6035	12	12	that	that	PRON
easat-6035	12	13	conducted	conduct	VERB
easat-6035	12	14	literature	literature	NOUN
easat-6035	12	15	and	and	CCONJ
easat-6035	12	16	document	document	NOUN
easat-6035	12	17	reviews	review	NOUN
easat-6035	12	18	to	to	PART
easat-6035	12	19	gather	gather	VERB
easat-6035	12	20	information	information	NOUN
easat-6035	12	21	.	.	PUNCT
easat-6035	13	1	the	the	DET
easat-6035	13	2	information	information	NOUN
easat-6035	13	3	was	be	AUX
easat-6035	13	4	analyzed	analyze	VERB
easat-6035	13	5	through	through	ADP
easat-6035	13	6	conceptual	conceptual	ADJ
easat-6035	13	7	and	and	CCONJ
easat-6035	13	8	document	document	NOUN
easat-6035	13	9	analysis	analysis	NOUN
easat-6035	13	10	.	.	PUNCT
easat-6035	14	1	the	the	DET
easat-6035	14	2	findings	finding	NOUN
easat-6035	14	3	confirm	confirm	VERB
easat-6035	14	4	that	that	SCONJ
easat-6035	14	5	municipalities	municipality	NOUN
easat-6035	14	6	require	require	VERB
easat-6035	14	7	transformation	transformation	NOUN
easat-6035	14	8	.	.	PUNCT
easat-6035	15	1	in	in	ADP
easat-6035	15	2	terms	term	NOUN
easat-6035	15	3	of	of	ADP
easat-6035	15	4	practical	practical	ADJ
easat-6035	15	5	implications	implication	NOUN
easat-6035	15	6	,	,	PUNCT
easat-6035	15	7	a	a	DET
easat-6035	15	8	shift	shift	NOUN
easat-6035	15	9	from	from	ADP
easat-6035	15	10	traditional	traditional	ADJ
easat-6035	15	11	modes	mode	NOUN
easat-6035	15	12	of	of	ADP
easat-6035	15	13	operation	operation	NOUN
easat-6035	15	14	is	be	AUX
easat-6035	15	15	needed	need	VERB
easat-6035	15	16	to	to	PART
easat-6035	15	17	implement	implement	VERB
easat-6035	15	18	electronic	electronic	ADJ
easat-6035	15	19	services	service	NOUN
easat-6035	15	20	(	(	PUNCT
easat-6035	15	21	eservices	eservice	NOUN
easat-6035	15	22	)	)	PUNCT
easat-6035	15	23	,	,	PUNCT
easat-6035	15	24	and	and	CCONJ
easat-6035	15	25	municipalities	municipality	NOUN
easat-6035	15	26	must	must	AUX
easat-6035	15	27	adapt	adapt	VERB
easat-6035	15	28	to	to	ADP
easat-6035	15	29	electronic	electronic	ADJ
easat-6035	15	30	governance	governance	NOUN
easat-6035	15	31	and	and	CCONJ
easat-6035	15	32	the	the	DET
easat-6035	15	33	fourth	fourth	ADJ
easat-6035	15	34	industrial	industrial	ADJ
easat-6035	15	35	revolution	revolution	NOUN
easat-6035	15	36	(	(	PUNCT
easat-6035	15	37	4ir	4ir	ADJ
easat-6035	15	38	)	)	PUNCT
easat-6035	15	39	interventions	intervention	NOUN
easat-6035	15	40	to	to	PART
easat-6035	15	41	improve	improve	VERB
easat-6035	15	42	service	service	NOUN
easat-6035	15	43	delivery	delivery	NOUN
easat-6035	15	44	.	.	PUNCT
easat-6035	16	1	this	this	DET
easat-6035	16	2	article	article	NOUN
easat-6035	16	3	concludes	conclude	VERB
easat-6035	16	4	by	by	ADP
easat-6035	16	5	proposing	propose	VERB
easat-6035	16	6	recommendations	recommendation	NOUN
easat-6035	16	7	for	for	ADP
easat-6035	16	8	improvement	improvement	NOUN
easat-6035	16	9	based	base	VERB
easat-6035	16	10	on	on	ADP
easat-6035	16	11	the	the	DET
easat-6035	16	12	literature	literature	PROPN
easat-6035	16	13	review	review	PROPN
easat-6035	16	14	.	.	PUNCT
easat-6035	17	1	keywords	keyword	NOUN
easat-6035	17	2	:	:	PUNCT
easat-6035	17	3	e	e	X
easat-6035	17	4	-	-	NOUN
easat-6035	17	5	services	service	NOUN
easat-6035	17	6	,	,	PUNCT
easat-6035	17	7	fourth	fourth	ADJ
easat-6035	17	8	industrial	industrial	ADJ
easat-6035	17	9	revolution	revolution	NOUN
easat-6035	17	10	,	,	PUNCT
easat-6035	17	11	municipalities	municipality	NOUN
easat-6035	17	12	,	,	PUNCT
easat-6035	17	13	qualitative	qualitative	NOUN
easat-6035	17	14	,	,	PUNCT
easat-6035	17	15	service	service	NOUN
easat-6035	17	16	delivery	delivery	NOUN
easat-6035	17	17	,	,	PUNCT
easat-6035	17	18	south	south	PROPN
easat-6035	17	19	africa	africa	PROPN
easat-6035	17	20	.	.	PUNCT
easat-6035	18	1	1	1	X
easat-6035	18	2	.	.	X
easat-6035	18	3	introduction	introduction	NOUN
easat-6035	18	4	although	although	SCONJ
easat-6035	18	5	the	the	DET
easat-6035	18	6	concept	concept	NOUN
easat-6035	18	7	of	of	ADP
easat-6035	18	8	developmental	developmental	ADJ
easat-6035	18	9	local	local	ADJ
easat-6035	18	10	governance	governance	NOUN
easat-6035	18	11	is	be	AUX
easat-6035	18	12	well	well	ADV
easat-6035	18	13	known	know	VERB
easat-6035	18	14	,	,	PUNCT
easat-6035	18	15	with	with	ADP
easat-6035	18	16	municipalities	municipality	NOUN
easat-6035	18	17	expected	expect	VERB
easat-6035	18	18	to	to	PART
easat-6035	18	19	find	find	VERB
easat-6035	18	20	ways	way	NOUN
easat-6035	18	21	to	to	PART
easat-6035	18	22	achieve	achieve	VERB
easat-6035	18	23	social	social	ADJ
easat-6035	18	24	and	and	CCONJ
easat-6035	18	25	economic	economic	ADJ
easat-6035	18	26	development	development	NOUN
easat-6035	18	27	,	,	PUNCT
easat-6035	18	28	it	it	PRON
easat-6035	18	29	is	be	AUX
easat-6035	18	30	also	also	ADV
easat-6035	18	31	essential	essential	ADJ
easat-6035	18	32	for	for	SCONJ
easat-6035	18	33	them	they	PRON
easat-6035	18	34	to	to	PART
easat-6035	18	35	be	be	AUX
easat-6035	18	36	equipped	equip	VERB
easat-6035	18	37	to	to	PART
easat-6035	18	38	deliver	deliver	VERB
easat-6035	18	39	services	service	NOUN
easat-6035	18	40	effectively	effectively	ADV
easat-6035	18	41	and	and	CCONJ
easat-6035	18	42	efficiently	efficiently	ADV
easat-6035	18	43	.	.	PUNCT
easat-6035	19	1	however	however	ADV
easat-6035	19	2	,	,	PUNCT
easat-6035	19	3	this	this	DET
easat-6035	19	4	vision	vision	NOUN
easat-6035	19	5	has	have	VERB
easat-6035	19	6	yet	yet	ADV
easat-6035	19	7	to	to	PART
easat-6035	19	8	be	be	AUX
easat-6035	19	9	fully	fully	ADV
easat-6035	19	10	realised	realise	VERB
easat-6035	19	11	,	,	PUNCT
easat-6035	19	12	and	and	CCONJ
easat-6035	19	13	community	community	NOUN
easat-6035	19	14	members	member	NOUN
easat-6035	19	15	struggle	struggle	VERB
easat-6035	19	16	daily	daily	ADV
easat-6035	19	17	to	to	PART
easat-6035	19	18	receive	receive	VERB
easat-6035	19	19	services	service	NOUN
easat-6035	19	20	that	that	PRON
easat-6035	19	21	meet	meet	VERB
easat-6035	19	22	acceptable	acceptable	ADJ
easat-6035	19	23	standards	standard	NOUN
easat-6035	19	24	.	.	PUNCT
easat-6035	20	1	these	these	DET
easat-6035	20	2	services	service	NOUN
easat-6035	20	3	include	include	VERB
easat-6035	20	4	water	water	NOUN
easat-6035	20	5	,	,	PUNCT
easat-6035	20	6	electricity	electricity	NOUN
easat-6035	20	7	,	,	PUNCT
easat-6035	20	8	sanitation	sanitation	NOUN
easat-6035	20	9	,	,	PUNCT
easat-6035	20	10	and	and	CCONJ
easat-6035	20	11	enhanced	enhance	VERB
easat-6035	20	12	education	education	NOUN
easat-6035	20	13	and	and	CCONJ
easat-6035	20	14	healthcare	healthcare	PROPN
easat-6035	20	15	facilities	facility	NOUN
easat-6035	20	16	.	.	PUNCT
easat-6035	21	1	it	it	PRON
easat-6035	21	2	is	be	AUX
easat-6035	21	3	easy	easy	ADJ
easat-6035	21	4	to	to	PART
easat-6035	21	5	assess	assess	VERB
easat-6035	21	6	the	the	DET
easat-6035	21	7	situation	situation	NOUN
easat-6035	21	8	retrospectively	retrospectively	ADV
easat-6035	21	9	and	and	CCONJ
easat-6035	21	10	attribute	attribute	VERB
easat-6035	21	11	the	the	DET
easat-6035	21	12	challenges	challenge	NOUN
easat-6035	21	13	to	to	ADP
easat-6035	21	14	historical	historical	ADJ
easat-6035	21	15	imbalances	imbalance	NOUN
easat-6035	21	16	.	.	PUNCT
easat-6035	22	1	however	however	ADV
easat-6035	22	2	,	,	PUNCT
easat-6035	22	3	in	in	ADP
easat-6035	22	4	a	a	DET
easat-6035	22	5	post	post	ADJ
easat-6035	22	6	-	-	ADJ
easat-6035	22	7	democratic	democratic	ADJ
easat-6035	22	8	context	context	NOUN
easat-6035	22	9	,	,	PUNCT
easat-6035	22	10	various	various	ADJ
easat-6035	22	11	legislative	legislative	ADJ
easat-6035	22	12	frameworks	framework	NOUN
easat-6035	22	13	and	and	CCONJ
easat-6035	22	14	policies	policy	NOUN
easat-6035	22	15	have	have	AUX
easat-6035	22	16	been	be	AUX
easat-6035	22	17	formulated	formulate	VERB
easat-6035	22	18	and	and	CCONJ
easat-6035	22	19	implemented	implement	VERB
easat-6035	22	20	to	to	PART
easat-6035	22	21	introduce	introduce	VERB
easat-6035	22	22	strategic	strategic	ADJ
easat-6035	22	23	measures	measure	NOUN
easat-6035	22	24	to	to	PART
easat-6035	22	25	improve	improve	VERB
easat-6035	22	26	service	service	NOUN
easat-6035	22	27	delivery	delivery	NOUN
easat-6035	22	28	.	.	PUNCT
easat-6035	23	1	therefore	therefore	ADV
easat-6035	23	2	,	,	PUNCT
easat-6035	23	3	while	while	SCONJ
easat-6035	23	4	the	the	DET
easat-6035	23	5	historical	historical	ADJ
easat-6035	23	6	context	context	NOUN
easat-6035	23	7	is	be	AUX
easat-6035	23	8	important	important	ADJ
easat-6035	23	9	,	,	PUNCT
easat-6035	23	10	it	it	PRON
easat-6035	23	11	is	be	AUX
easat-6035	23	12	equally	equally	ADV
easat-6035	23	13	crucial	crucial	ADJ
easat-6035	23	14	to	to	PART
easat-6035	23	15	assess	assess	VERB
easat-6035	23	16	the	the	DET
easat-6035	23	17	present	present	ADJ
easat-6035	23	18	context	context	NOUN
easat-6035	23	19	to	to	PART
easat-6035	23	20	identify	identify	VERB
easat-6035	23	21	persistent	persistent	ADJ
easat-6035	23	22	or	or	CCONJ
easat-6035	23	23	newly	newly	ADV
easat-6035	23	24	emerging	emerge	VERB
easat-6035	23	25	challenges	challenge	NOUN
easat-6035	23	26	that	that	PRON
easat-6035	23	27	require	require	VERB
easat-6035	23	28	interventions	intervention	NOUN
easat-6035	23	29	to	to	PART
easat-6035	23	30	improve	improve	VERB
easat-6035	23	31	service	service	NOUN
easat-6035	23	32	delivery	delivery	NOUN
easat-6035	23	33	at	at	ADP
easat-6035	23	34	the	the	DET
easat-6035	23	35	grassroots	grassroots	ADJ
easat-6035	23	36	level	level	NOUN
easat-6035	23	37	.	.	PUNCT
easat-6035	24	1	additionally	additionally	ADV
easat-6035	24	2	,	,	PUNCT
easat-6035	24	3	municipalities	municipality	NOUN
easat-6035	24	4	need	need	VERB
easat-6035	24	5	to	to	PART
easat-6035	24	6	adapt	adapt	VERB
easat-6035	24	7	to	to	ADP
easat-6035	24	8	new	new	ADJ
easat-6035	24	9	ways	way	NOUN
easat-6035	24	10	of	of	ADP
easat-6035	24	11	delivering	deliver	VERB
easat-6035	24	12	services	service	NOUN
easat-6035	24	13	that	that	PRON
easat-6035	24	14	are	be	AUX
easat-6035	24	15	feasible	feasible	ADJ
easat-6035	24	16	,	,	PUNCT
easat-6035	24	17	quick	quick	ADJ
easat-6035	24	18	,	,	PUNCT
easat-6035	24	19	and	and	CCONJ
easat-6035	24	20	seamless	seamless	ADV
easat-6035	24	21	.	.	PUNCT
easat-6035	25	1	this	this	PRON
easat-6035	25	2	requires	require	VERB
easat-6035	25	3	municipalities	municipality	NOUN
easat-6035	25	4	to	to	PART
easat-6035	25	5	adopt	adopt	VERB
easat-6035	25	6	4ir	4ir	ADJ
easat-6035	25	7	technologies	technology	NOUN
easat-6035	25	8	,	,	PUNCT
easat-6035	25	9	which	which	PRON
easat-6035	25	10	is	be	AUX
easat-6035	25	11	the	the	DET
easat-6035	25	12	way	way	NOUN
easat-6035	25	13	forward	forward	ADV
easat-6035	25	14	.	.	PUNCT
easat-6035	26	1	technology	technology	NOUN
easat-6035	26	2	has	have	AUX
easat-6035	26	3	integrated	integrate	VERB
easat-6035	26	4	all	all	DET
easat-6035	26	5	institutional	institutional	ADJ
easat-6035	26	6	services	service	NOUN
easat-6035	26	7	in	in	ADP
easat-6035	26	8	a	a	DET
easat-6035	26	9	coordinated	coordinated	ADJ
easat-6035	26	10	manner	manner	NOUN
easat-6035	26	11	,	,	PUNCT
easat-6035	26	12	making	make	VERB
easat-6035	26	13	them	they	PRON
easat-6035	26	14	not	not	PART
easat-6035	26	15	timebound	timebound	VERB
easat-6035	26	16	or	or	CCONJ
easat-6035	26	17	geographically	geographically	ADV
easat-6035	26	18	restricted	restrict	VERB
easat-6035	26	19	.	.	PUNCT
easat-6035	27	1	technology	technology	NOUN
easat-6035	27	2	can	can	AUX
easat-6035	27	3	enhance	enhance	VERB
easat-6035	27	4	communication	communication	NOUN
easat-6035	27	5	between	between	ADP
easat-6035	27	6	the	the	DET
easat-6035	27	7	government	government	NOUN
easat-6035	27	8	and	and	CCONJ
easat-6035	27	9	the	the	DET
easat-6035	27	10	community	community	NOUN
easat-6035	27	11	,	,	PUNCT
easat-6035	27	12	allowing	allow	VERB
easat-6035	27	13	external	external	ADJ
easat-6035	27	14	and	and	CCONJ
easat-6035	27	15	internal	internal	ADJ
easat-6035	27	16	customers	customer	NOUN
easat-6035	27	17	to	to	PART
easat-6035	27	18	collaborate	collaborate	VERB
easat-6035	27	19	to	to	PART
easat-6035	27	20	achieve	achieve	VERB
easat-6035	27	21	better	well	ADJ
easat-6035	27	22	service	service	NOUN
easat-6035	28	1	https://orcid.org/0000-0002-8146-344x	https://orcid.org/0000-0002-8146-344x	NOUN
easat-6035	28	2	618	618	NUM
easat-6035	28	3	edelweiss	edelweiss	PROPN
easat-6035	28	4	applied	apply	VERB
easat-6035	28	5	science	science	NOUN
easat-6035	28	6	and	and	CCONJ
easat-6035	28	7	technology	technology	NOUN
easat-6035	28	8	issn	issn	PROPN
easat-6035	28	9	:	:	PUNCT
easat-6035	28	10	2576	2576	NUM
easat-6035	28	11	-	-	SYM
easat-6035	28	12	8484	8484	NUM
easat-6035	28	13	vol	vol	NOUN
easat-6035	28	14	.	.	PROPN
easat-6035	29	1	9	9	NUM
easat-6035	29	2	,	,	PUNCT
easat-6035	29	3	no	no	INTJ
easat-6035	29	4	.	.	NOUN
easat-6035	29	5	4	4	NUM
easat-6035	29	6	:	:	PUNCT
easat-6035	29	7	617	617	NUM
easat-6035	29	8	-	-	SYM
easat-6035	29	9	630	630	NUM
easat-6035	29	10	,	,	PUNCT
easat-6035	29	11	2025	2025	NUM
easat-6035	29	12	doi	doi	NOUN
easat-6035	29	13	:	:	PUNCT
easat-6035	29	14	10.55214/25768484.v9i4.6035	10.55214/25768484.v9i4.6035	PROPN
easat-6035	29	15	©	©	PROPN
easat-6035	29	16	2025	2025	NUM
easat-6035	29	17	by	by	ADP
easat-6035	29	18	the	the	DET
easat-6035	29	19	author	author	NOUN
easat-6035	29	20	;	;	PUNCT
easat-6035	29	21	licensee	licensee	NOUN
easat-6035	29	22	learning	learn	VERB
easat-6035	29	23	gate	gate	NOUN
easat-6035	29	24	delivery	delivery	NOUN
easat-6035	29	25	in	in	ADP
easat-6035	29	26	their	their	PRON
easat-6035	29	27	respective	respective	ADJ
easat-6035	29	28	areas	area	NOUN
easat-6035	29	29	of	of	ADP
easat-6035	29	30	jurisdiction	jurisdiction	NOUN
easat-6035	29	31	.	.	PUNCT
easat-6035	30	1	therefore	therefore	ADV
easat-6035	30	2	,	,	PUNCT
easat-6035	30	3	the	the	DET
easat-6035	30	4	south	south	ADJ
easat-6035	30	5	african	african	ADJ
easat-6035	30	6	local	local	ADJ
easat-6035	30	7	government	government	NOUN
easat-6035	30	8	must	must	AUX
easat-6035	30	9	recognise	recognise	VERB
easat-6035	30	10	and	and	CCONJ
easat-6035	30	11	address	address	VERB
easat-6035	30	12	its	its	PRON
easat-6035	30	13	shortcomings	shortcoming	NOUN
easat-6035	30	14	.	.	PUNCT
easat-6035	31	1	with	with	ADP
easat-6035	31	2	the	the	DET
easat-6035	31	3	correct	correct	ADJ
easat-6035	31	4	4ir	4ir	ADJ
easat-6035	31	5	technologies	technology	NOUN
easat-6035	31	6	,	,	PUNCT
easat-6035	31	7	many	many	ADJ
easat-6035	31	8	municipalities	municipality	NOUN
easat-6035	31	9	can	can	AUX
easat-6035	31	10	realise	realise	VERB
easat-6035	31	11	their	their	PRON
easat-6035	31	12	full	full	ADJ
easat-6035	31	13	potential	potential	NOUN
easat-6035	31	14	,	,	PUNCT
easat-6035	31	15	but	but	CCONJ
easat-6035	31	16	they	they	PRON
easat-6035	31	17	still	still	ADV
easat-6035	31	18	lack	lack	VERB
easat-6035	31	19	digital	digital	ADJ
easat-6035	31	20	infrastructure	infrastructure	NOUN
easat-6035	31	21	,	,	PUNCT
easat-6035	31	22	a	a	DET
easat-6035	31	23	trained	train	VERB
easat-6035	31	24	workforce	workforce	NOUN
easat-6035	31	25	,	,	PUNCT
easat-6035	31	26	and	and	CCONJ
easat-6035	31	27	relevant	relevant	ADJ
easat-6035	31	28	resources	resource	NOUN
easat-6035	31	29	.	.	PUNCT
easat-6035	32	1	the	the	DET
easat-6035	32	2	local	local	ADJ
easat-6035	32	3	government	government	NOUN
easat-6035	32	4	can	can	AUX
easat-6035	32	5	benefit	benefit	VERB
easat-6035	32	6	from	from	ADP
easat-6035	32	7	4ir	4ir	ADJ
easat-6035	32	8	technologies	technology	NOUN
easat-6035	32	9	once	once	SCONJ
easat-6035	32	10	this	this	DET
easat-6035	32	11	challenge	challenge	NOUN
easat-6035	32	12	has	have	AUX
easat-6035	32	13	been	be	AUX
easat-6035	32	14	evaluated	evaluate	VERB
easat-6035	32	15	and	and	CCONJ
easat-6035	32	16	addressed	address	VERB
easat-6035	32	17	.	.	PUNCT
easat-6035	33	1	the	the	DET
easat-6035	33	2	qualitative	qualitative	ADJ
easat-6035	33	3	study	study	NOUN
easat-6035	33	4	is	be	AUX
easat-6035	33	5	predicated	predicate	VERB
easat-6035	33	6	on	on	ADP
easat-6035	33	7	a	a	DET
easat-6035	33	8	desktop	desktop	NOUN
easat-6035	33	9	analysis	analysis	NOUN
easat-6035	33	10	of	of	ADP
easat-6035	33	11	publicly	publicly	ADV
easat-6035	33	12	accessible	accessible	ADJ
easat-6035	33	13	secondary	secondary	ADJ
easat-6035	33	14	data	datum	NOUN
easat-6035	33	15	.	.	PUNCT
easat-6035	34	1	according	accord	VERB
easat-6035	34	2	to	to	ADP
easat-6035	34	3	nkabane	nkabane	ADJ
easat-6035	34	4	[	[	X
easat-6035	34	5	1	1	NUM
easat-6035	34	6	]	]	PUNCT
easat-6035	34	7	and	and	CCONJ
easat-6035	34	8	makhubu	makhubu	NOUN
easat-6035	34	9	[	[	X
easat-6035	34	10	2	2	NUM
easat-6035	34	11	]	]	PUNCT
easat-6035	34	12	qualitative	qualitative	ADJ
easat-6035	34	13	research	research	NOUN
easat-6035	34	14	aims	aim	VERB
easat-6035	34	15	to	to	PART
easat-6035	34	16	gather	gather	VERB
easat-6035	34	17	detailed	detailed	ADJ
easat-6035	34	18	descriptive	descriptive	ADJ
easat-6035	34	19	information	information	NOUN
easat-6035	34	20	about	about	ADP
easat-6035	34	21	a	a	DET
easat-6035	34	22	specific	specific	ADJ
easat-6035	34	23	phenomenon	phenomenon	NOUN
easat-6035	34	24	to	to	PART
easat-6035	34	25	gain	gain	VERB
easat-6035	34	26	insight	insight	NOUN
easat-6035	34	27	into	into	ADP
easat-6035	34	28	that	that	DET
easat-6035	34	29	phenomenon	phenomenon	NOUN
easat-6035	34	30	.	.	PUNCT
easat-6035	35	1	literature	literature	NOUN
easat-6035	35	2	and	and	CCONJ
easat-6035	35	3	document	document	NOUN
easat-6035	35	4	reviews	review	NOUN
easat-6035	35	5	are	be	AUX
easat-6035	35	6	employed	employ	VERB
easat-6035	35	7	to	to	PART
easat-6035	35	8	collect	collect	VERB
easat-6035	35	9	relevant	relevant	ADJ
easat-6035	35	10	data	datum	NOUN
easat-6035	35	11	.	.	PUNCT
easat-6035	36	1	according	accord	VERB
easat-6035	36	2	to	to	ADP
easat-6035	36	3	machi	machi	NOUN
easat-6035	36	4	and	and	CCONJ
easat-6035	36	5	mcevoy	mcevoy	NOUN
easat-6035	36	6	[	[	X
easat-6035	36	7	3	3	X
easat-6035	36	8	]	]	PUNCT
easat-6035	36	9	a	a	DET
easat-6035	36	10	literature	literature	NOUN
easat-6035	36	11	review	review	NOUN
easat-6035	36	12	is	be	AUX
easat-6035	36	13	a	a	DET
easat-6035	36	14	written	write	VERB
easat-6035	36	15	assignment	assignment	NOUN
easat-6035	36	16	that	that	PRON
easat-6035	36	17	makes	make	VERB
easat-6035	36	18	a	a	DET
easat-6035	36	19	persuasive	persuasive	ADJ
easat-6035	36	20	argument	argument	NOUN
easat-6035	36	21	based	base	VERB
easat-6035	36	22	on	on	ADP
easat-6035	36	23	a	a	DET
easat-6035	36	24	thorough	thorough	ADJ
easat-6035	36	25	analysis	analysis	NOUN
easat-6035	36	26	of	of	ADP
easat-6035	36	27	the	the	DET
easat-6035	36	28	state	state	NOUN
easat-6035	36	29	of	of	ADP
easat-6035	36	30	knowledge	knowledge	NOUN
easat-6035	36	31	regarding	regard	VERB
easat-6035	36	32	a	a	DET
easat-6035	36	33	particular	particular	ADJ
easat-6035	36	34	subject	subject	NOUN
easat-6035	36	35	of	of	ADP
easat-6035	36	36	study	study	NOUN
easat-6035	36	37	.	.	PUNCT
easat-6035	37	1	according	accord	VERB
easat-6035	37	2	to	to	PART
easat-6035	37	3	bless	bless	VERB
easat-6035	37	4	and	and	CCONJ
easat-6035	37	5	smith	smith	PROPN
easat-6035	37	6	(	(	PUNCT
easat-6035	37	7	2011	2011	NUM
easat-6035	37	8	,	,	PUNCT
easat-6035	37	9	cited	cite	VERB
easat-6035	37	10	in	in	ADP
easat-6035	37	11	mutenga	mutenga	NOUN
easat-6035	37	12	[	[	X
easat-6035	37	13	4	4	NUM
easat-6035	37	14	]	]	NUM
easat-6035	37	15	)	)	PUNCT
easat-6035	37	16	,	,	PUNCT
easat-6035	37	17	the	the	DET
easat-6035	37	18	goals	goal	NOUN
easat-6035	37	19	are	be	AUX
easat-6035	37	20	to	to	PART
easat-6035	37	21	familiarise	familiarise	VERB
easat-6035	37	22	the	the	DET
easat-6035	37	23	researcher	researcher	NOUN
easat-6035	37	24	with	with	ADP
easat-6035	37	25	advancements	advancement	NOUN
easat-6035	37	26	in	in	ADP
easat-6035	37	27	the	the	DET
easat-6035	37	28	field	field	NOUN
easat-6035	37	29	,	,	PUNCT
easat-6035	37	30	identify	identify	VERB
easat-6035	37	31	knowledge	knowledge	NOUN
easat-6035	37	32	gaps	gap	NOUN
easat-6035	37	33	,	,	PUNCT
easat-6035	37	34	pinpoint	pinpoint	NOUN
easat-6035	37	35	flaws	flaw	NOUN
easat-6035	37	36	in	in	ADP
easat-6035	37	37	earlier	early	ADJ
easat-6035	37	38	research	research	NOUN
easat-6035	37	39	,	,	PUNCT
easat-6035	37	40	and	and	CCONJ
easat-6035	37	41	examine	examine	VERB
easat-6035	37	42	the	the	DET
easat-6035	37	43	benefits	benefit	NOUN
easat-6035	37	44	and	and	CCONJ
easat-6035	37	45	drawbacks	drawback	NOUN
easat-6035	37	46	of	of	ADP
easat-6035	37	47	research	research	NOUN
easat-6035	37	48	methodologies	methodology	NOUN
easat-6035	37	49	employed	employ	VERB
easat-6035	37	50	by	by	ADP
easat-6035	37	51	others	other	NOUN
easat-6035	37	52	.	.	PUNCT
easat-6035	38	1	the	the	DET
easat-6035	38	2	document	document	NOUN
easat-6035	38	3	review	review	NOUN
easat-6035	38	4	is	be	AUX
easat-6035	38	5	a	a	DET
easat-6035	38	6	type	type	NOUN
easat-6035	38	7	of	of	ADP
easat-6035	38	8	qualitative	qualitative	ADJ
easat-6035	38	9	research	research	NOUN
easat-6035	38	10	where	where	SCONJ
easat-6035	38	11	the	the	DET
easat-6035	38	12	researcher	researcher	NOUN
easat-6035	38	13	interprets	interpret	VERB
easat-6035	38	14	documents	document	NOUN
easat-6035	38	15	to	to	PART
easat-6035	38	16	provide	provide	VERB
easat-6035	38	17	context	context	NOUN
easat-6035	38	18	and	and	CCONJ
easat-6035	38	19	voice	voice	NOUN
easat-6035	38	20	for	for	ADP
easat-6035	38	21	an	an	DET
easat-6035	38	22	assessment	assessment	NOUN
easat-6035	38	23	topic	topic	NOUN
easat-6035	38	24	[	[	X
easat-6035	38	25	5	5	NUM
easat-6035	38	26	,	,	PUNCT
easat-6035	38	27	6	6	NUM
easat-6035	38	28	]	]	PUNCT
easat-6035	38	29	.	.	PUNCT
easat-6035	39	1	various	various	ADJ
easat-6035	39	2	sources	source	NOUN
easat-6035	39	3	of	of	ADP
easat-6035	39	4	literature	literature	NOUN
easat-6035	39	5	were	be	AUX
easat-6035	39	6	used	use	VERB
easat-6035	39	7	to	to	PART
easat-6035	39	8	compile	compile	VERB
easat-6035	39	9	information	information	NOUN
easat-6035	39	10	,	,	PUNCT
easat-6035	39	11	including	include	VERB
easat-6035	39	12	journal	journal	NOUN
easat-6035	39	13	articles	article	NOUN
easat-6035	39	14	,	,	PUNCT
easat-6035	39	15	internet	internet	NOUN
easat-6035	39	16	sources	source	NOUN
easat-6035	39	17	,	,	PUNCT
easat-6035	39	18	and	and	CCONJ
easat-6035	39	19	newspaper	newspaper	NOUN
easat-6035	39	20	articles	article	NOUN
easat-6035	39	21	.	.	PUNCT
easat-6035	40	1	documents	document	NOUN
easat-6035	40	2	used	use	VERB
easat-6035	40	3	to	to	PART
easat-6035	40	4	gather	gather	VERB
easat-6035	40	5	data	datum	NOUN
easat-6035	40	6	include	include	VERB
easat-6035	40	7	annual	annual	ADJ
easat-6035	40	8	reports	report	NOUN
easat-6035	40	9	of	of	ADP
easat-6035	40	10	public	public	ADJ
easat-6035	40	11	service	service	NOUN
easat-6035	40	12	departments	department	NOUN
easat-6035	40	13	,	,	PUNCT
easat-6035	40	14	public	public	ADJ
easat-6035	40	15	service	service	NOUN
easat-6035	40	16	commission	commission	PROPN
easat-6035	40	17	reports	report	VERB
easat-6035	40	18	,	,	PUNCT
easat-6035	40	19	auditor	auditor	NOUN
easat-6035	40	20	-	-	PUNCT
easat-6035	40	21	general	general	NOUN
easat-6035	40	22	reports	report	NOUN
easat-6035	40	23	,	,	PUNCT
easat-6035	40	24	legislative	legislative	ADJ
easat-6035	40	25	frameworks	framework	NOUN
easat-6035	40	26	,	,	PUNCT
easat-6035	40	27	and	and	CCONJ
easat-6035	40	28	acts	act	VERB
easat-6035	40	29	.	.	PUNCT
easat-6035	41	1	the	the	DET
easat-6035	41	2	information	information	NOUN
easat-6035	41	3	was	be	AUX
easat-6035	41	4	assessed	assess	VERB
easat-6035	41	5	using	use	VERB
easat-6035	41	6	document	document	NOUN
easat-6035	41	7	and	and	CCONJ
easat-6035	41	8	conceptual	conceptual	ADJ
easat-6035	41	9	analysis	analysis	NOUN
easat-6035	41	10	.	.	PUNCT
easat-6035	42	1	document	document	NOUN
easat-6035	42	2	analysis	analysis	NOUN
easat-6035	42	3	is	be	AUX
easat-6035	42	4	a	a	DET
easat-6035	42	5	social	social	ADJ
easat-6035	42	6	research	research	NOUN
easat-6035	42	7	technique	technique	NOUN
easat-6035	42	8	for	for	ADP
easat-6035	42	9	gathering	gather	VERB
easat-6035	42	10	pertinent	pertinent	ADJ
easat-6035	42	11	documentary	documentary	NOUN
easat-6035	42	12	evidence	evidence	NOUN
easat-6035	42	13	to	to	PART
easat-6035	42	14	bolster	bolster	VERB
easat-6035	42	15	and	and	CCONJ
easat-6035	42	16	validate	validate	VERB
easat-6035	42	17	research	research	NOUN
easat-6035	42	18	findings	finding	NOUN
easat-6035	42	19	–	–	PUNCT
easat-6035	42	20	particularly	particularly	ADV
easat-6035	42	21	in	in	ADP
easat-6035	42	22	the	the	DET
easat-6035	42	23	literature	literature	NOUN
easat-6035	42	24	review	review	NOUN
easat-6035	42	25	chapter	chapter	NOUN
easat-6035	42	26	.	.	PUNCT
easat-6035	43	1	this	this	DET
easat-6035	43	2	task	task	NOUN
easat-6035	43	3	entails	entail	VERB
easat-6035	43	4	reading	read	VERB
easat-6035	43	5	critically	critically	ADV
easat-6035	43	6	and	and	CCONJ
easat-6035	43	7	reviewing	review	VERB
easat-6035	43	8	a	a	DET
easat-6035	43	9	plethora	plethora	NOUN
easat-6035	43	10	of	of	ADP
easat-6035	43	11	written	write	VERB
easat-6035	43	12	content	content	NOUN
easat-6035	43	13	(	(	PUNCT
easat-6035	43	14	creswell	creswell	PROPN
easat-6035	43	15	,	,	PUNCT
easat-6035	43	16	2013	2013	NUM
easat-6035	43	17	,	,	PUNCT
easat-6035	43	18	cited	cite	VERB
easat-6035	43	19	in	in	ADP
easat-6035	43	20	mutenga	mutenga	NOUN
easat-6035	43	21	[	[	X
easat-6035	43	22	4	4	NUM
easat-6035	43	23	]	]	NUM
easat-6035	43	24	)	)	PUNCT
easat-6035	43	25	.	.	PUNCT
easat-6035	44	1	furner	furner	NOUN
easat-6035	44	2	(	(	PUNCT
easat-6035	44	3	2006:233	2006:233	NUM
easat-6035	44	4	-	-	SYM
easat-6035	44	5	234	234	NUM
easat-6035	44	6	;	;	PUNCT
easat-6035	44	7	also	also	ADV
easat-6035	44	8	cited	cite	VERB
easat-6035	44	9	in	in	ADP
easat-6035	44	10	nhlapo	nhlapo	NOUN
easat-6035	44	11	[	[	X
easat-6035	44	12	7	7	NUM
easat-6035	44	13	]	]	PUNCT
easat-6035	44	14	and	and	CCONJ
easat-6035	44	15	makhubu	makhubu	NOUN
easat-6035	45	1	[	[	X
easat-6035	45	2	2	2	NUM
easat-6035	45	3	]	]	PUNCT
easat-6035	45	4	)	)	PUNCT
easat-6035	45	5	defines	define	VERB
easat-6035	45	6	conceptual	conceptual	ADJ
easat-6035	45	7	analysis	analysis	NOUN
easat-6035	45	8	as	as	ADP
easat-6035	45	9	a	a	DET
easat-6035	45	10	method	method	NOUN
easat-6035	45	11	that	that	PRON
easat-6035	45	12	views	view	VERB
easat-6035	45	13	concepts	concept	NOUN
easat-6035	45	14	as	as	ADP
easat-6035	45	15	classes	class	NOUN
easat-6035	45	16	of	of	ADP
easat-6035	45	17	things	thing	NOUN
easat-6035	45	18	,	,	PUNCT
easat-6035	45	19	occasions	occasion	NOUN
easat-6035	45	20	,	,	PUNCT
easat-6035	45	21	attributes	attribute	VERB
easat-6035	45	22	,	,	PUNCT
easat-6035	45	23	or	or	CCONJ
easat-6035	45	24	connections	connection	NOUN
easat-6035	45	25	.	.	PUNCT
easat-6035	46	1	the	the	DET
easat-6035	46	2	technique	technique	NOUN
easat-6035	46	3	aims	aim	VERB
easat-6035	46	4	to	to	PART
easat-6035	46	5	define	define	VERB
easat-6035	46	6	the	the	DET
easat-6035	46	7	meaning	meaning	NOUN
easat-6035	46	8	of	of	ADP
easat-6035	46	9	a	a	DET
easat-6035	46	10	given	give	VERB
easat-6035	46	11	concept	concept	NOUN
easat-6035	46	12	by	by	ADP
easat-6035	46	13	identifying	identify	VERB
easat-6035	46	14	and	and	CCONJ
easat-6035	46	15	describing	describe	VERB
easat-6035	46	16	the	the	DET
easat-6035	46	17	circumstances	circumstance	NOUN
easat-6035	46	18	under	under	ADP
easat-6035	46	19	which	which	PRON
easat-6035	46	20	any	any	DET
easat-6035	46	21	entity	entity	NOUN
easat-6035	46	22	or	or	CCONJ
easat-6035	46	23	phenomenon	phenomenon	NOUN
easat-6035	46	24	is	be	AUX
easat-6035	46	25	(	(	PUNCT
easat-6035	46	26	or	or	CCONJ
easat-6035	46	27	could	could	AUX
easat-6035	46	28	be	be	AUX
easat-6035	46	29	)	)	PUNCT
easat-6035	46	30	classified	classify	VERB
easat-6035	46	31	under	under	ADP
easat-6035	46	32	the	the	DET
easat-6035	46	33	concept	concept	NOUN
easat-6035	46	34	in	in	ADP
easat-6035	46	35	question	question	NOUN
easat-6035	46	36	.	.	PUNCT
easat-6035	47	1	the	the	DET
easat-6035	47	2	goal	goal	NOUN
easat-6035	47	3	of	of	ADP
easat-6035	47	4	conceptual	conceptual	ADJ
easat-6035	47	5	analysis	analysis	NOUN
easat-6035	47	6	as	as	ADP
easat-6035	47	7	a	a	DET
easat-6035	47	8	method	method	NOUN
easat-6035	47	9	of	of	ADP
easat-6035	47	10	enquiry	enquiry	NOUN
easat-6035	47	11	is	be	AUX
easat-6035	47	12	to	to	PART
easat-6035	47	13	enhance	enhance	VERB
easat-6035	47	14	our	our	PRON
easat-6035	47	15	understanding	understanding	NOUN
easat-6035	47	16	of	of	ADP
easat-6035	47	17	how	how	SCONJ
easat-6035	47	18	specific	specific	ADJ
easat-6035	47	19	concepts	concept	NOUN
easat-6035	47	20	are	be	AUX
easat-6035	47	21	(	(	PUNCT
easat-6035	47	22	or	or	CCONJ
easat-6035	47	23	could	could	AUX
easat-6035	47	24	be	be	AUX
easat-6035	47	25	)	)	PUNCT
easat-6035	47	26	used	use	VERB
easat-6035	47	27	to	to	PART
easat-6035	47	28	communicate	communicate	VERB
easat-6035	47	29	ideas	idea	NOUN
easat-6035	47	30	about	about	ADP
easat-6035	47	31	a	a	DET
easat-6035	47	32	field	field	NOUN
easat-6035	47	33	of	of	ADP
easat-6035	47	34	interest	interest	NOUN
easat-6035	47	35	.	.	PUNCT
easat-6035	48	1	the	the	DET
easat-6035	48	2	e	e	NOUN
easat-6035	48	3	-	-	NOUN
easat-6035	48	4	governance	governance	ADJ
easat-6035	48	5	layer	layer	NOUN
easat-6035	48	6	model	model	NOUN
easat-6035	48	7	served	serve	VERB
easat-6035	48	8	as	as	ADP
easat-6035	48	9	a	a	DET
easat-6035	48	10	theoretical	theoretical	ADJ
easat-6035	48	11	framework	framework	NOUN
easat-6035	48	12	for	for	ADP
easat-6035	48	13	the	the	DET
easat-6035	48	14	study	study	NOUN
easat-6035	48	15	.	.	PUNCT
easat-6035	49	1	the	the	DET
easat-6035	49	2	following	follow	VERB
easat-6035	49	3	sections	section	NOUN
easat-6035	49	4	justify	justify	VERB
easat-6035	49	5	the	the	DET
easat-6035	49	6	use	use	NOUN
easat-6035	49	7	of	of	ADP
easat-6035	49	8	electronic	electronic	ADJ
easat-6035	49	9	services	service	NOUN
easat-6035	49	10	as	as	ADP
easat-6035	49	11	a	a	DET
easat-6035	49	12	step	step	NOUN
easat-6035	49	13	towards	towards	ADP
easat-6035	49	14	enhancing	enhance	VERB
easat-6035	49	15	service	service	NOUN
easat-6035	49	16	delivery	delivery	NOUN
easat-6035	49	17	.	.	PUNCT
easat-6035	50	1	this	this	DET
easat-6035	50	2	model	model	NOUN
easat-6035	50	3	comprises	comprise	VERB
easat-6035	50	4	several	several	ADJ
easat-6035	50	5	layers	layer	NOUN
easat-6035	50	6	,	,	PUNCT
easat-6035	50	7	one	one	NUM
easat-6035	50	8	of	of	ADP
easat-6035	50	9	which	which	PRON
easat-6035	50	10	is	be	AUX
easat-6035	50	11	the	the	DET
easat-6035	50	12	access	access	NOUN
easat-6035	50	13	layer	layer	NOUN
easat-6035	50	14	.	.	PUNCT
easat-6035	51	1	this	this	DET
easat-6035	51	2	layer	layer	NOUN
easat-6035	51	3	,	,	PUNCT
easat-6035	51	4	also	also	ADV
easat-6035	51	5	referred	refer	VERB
easat-6035	51	6	to	to	ADP
easat-6035	51	7	as	as	ADP
easat-6035	51	8	the	the	DET
easat-6035	51	9	governmentcitizen	governmentcitizen	NOUN
easat-6035	51	10	-	-	PUNCT
easat-6035	51	11	business	business	NOUN
easat-6035	51	12	interaction	interaction	NOUN
easat-6035	51	13	process	process	NOUN
easat-6035	51	14	or	or	CCONJ
easat-6035	51	15	business	business	NOUN
easat-6035	51	16	stakeholders	stakeholder	NOUN
easat-6035	51	17	,	,	PUNCT
easat-6035	51	18	plays	play	VERB
easat-6035	51	19	a	a	DET
easat-6035	51	20	crucial	crucial	ADJ
easat-6035	51	21	role	role	NOUN
easat-6035	51	22	in	in	ADP
easat-6035	51	23	service	service	NOUN
easat-6035	51	24	accessibility	accessibility	NOUN
easat-6035	51	25	(	(	PUNCT
easat-6035	51	26	irani	irani	NOUN
easat-6035	51	27	2005	2005	NUM
easat-6035	51	28	,	,	PUNCT
easat-6035	51	29	cited	cite	VERB
easat-6035	51	30	in	in	ADP
easat-6035	51	31	ncamphalala	ncamphalala	NOUN
easat-6035	52	1	[	[	X
easat-6035	52	2	8	8	NUM
easat-6035	52	3	]	]	NUM
easat-6035	52	4	)	)	PUNCT
easat-6035	52	5	.	.	PUNCT
easat-6035	53	1	the	the	DET
easat-6035	53	2	primary	primary	ADJ
easat-6035	53	3	source	source	NOUN
easat-6035	53	4	of	of	ADP
easat-6035	53	5	information	information	NOUN
easat-6035	53	6	for	for	ADP
easat-6035	53	7	citizens	citizen	NOUN
easat-6035	53	8	is	be	AUX
easat-6035	53	9	the	the	DET
easat-6035	53	10	government	government	NOUN
easat-6035	53	11	website	website	NOUN
easat-6035	53	12	,	,	PUNCT
easat-6035	53	13	where	where	SCONJ
easat-6035	53	14	they	they	PRON
easat-6035	53	15	can	can	AUX
easat-6035	53	16	apply	apply	VERB
easat-6035	53	17	for	for	ADP
easat-6035	53	18	jobs	job	NOUN
easat-6035	53	19	,	,	PUNCT
easat-6035	53	20	search	search	NOUN
easat-6035	53	21	for	for	ADP
easat-6035	53	22	openings	opening	NOUN
easat-6035	53	23	,	,	PUNCT
easat-6035	53	24	send	send	VERB
easat-6035	53	25	emails	email	NOUN
easat-6035	53	26	and	and	CCONJ
easat-6035	53	27	sms	sm	VERB
easat-6035	53	28	messages	message	NOUN
easat-6035	53	29	to	to	ADP
easat-6035	53	30	the	the	DET
easat-6035	53	31	government	government	NOUN
easat-6035	53	32	regarding	regard	VERB
easat-6035	53	33	services	service	NOUN
easat-6035	53	34	they	they	PRON
easat-6035	53	35	have	have	AUX
easat-6035	53	36	received	receive	VERB
easat-6035	53	37	,	,	PUNCT
easat-6035	53	38	or	or	CCONJ
easat-6035	53	39	voice	voice	NOUN
easat-6035	53	40	grievances	grievance	NOUN
easat-6035	53	41	about	about	ADP
easat-6035	53	42	public	public	ADJ
easat-6035	53	43	issues	issue	NOUN
easat-6035	53	44	(	(	PUNCT
easat-6035	53	45	irani	irani	PROPN
easat-6035	53	46	2005	2005	NUM
easat-6035	53	47	,	,	PUNCT
easat-6035	53	48	cited	cite	VERB
easat-6035	53	49	in	in	ADP
easat-6035	53	50	ncamphalala	ncamphalala	NOUN
easat-6035	53	51	[	[	X
easat-6035	53	52	8	8	NUM
easat-6035	53	53	]	]	PUNCT
easat-6035	53	54	)	)	PUNCT
easat-6035	53	55	.	.	PUNCT
easat-6035	54	1	this	this	DET
easat-6035	54	2	interaction	interaction	NOUN
easat-6035	54	3	can	can	AUX
easat-6035	54	4	be	be	AUX
easat-6035	54	5	viewed	view	VERB
easat-6035	54	6	as	as	ADP
easat-6035	54	7	a	a	DET
easat-6035	54	8	one	one	NUM
easat-6035	54	9	-	-	PUNCT
easat-6035	54	10	way	way	NOUN
easat-6035	54	11	exchange	exchange	NOUN
easat-6035	54	12	of	of	ADP
easat-6035	54	13	information	information	NOUN
easat-6035	54	14	between	between	ADP
easat-6035	54	15	the	the	DET
easat-6035	54	16	government	government	NOUN
easat-6035	54	17	and	and	CCONJ
easat-6035	54	18	the	the	DET
easat-6035	54	19	aforementioned	aforementioned	ADJ
easat-6035	54	20	users	user	NOUN
easat-6035	54	21	.	.	PUNCT
easat-6035	55	1	this	this	DET
easat-6035	55	2	type	type	NOUN
easat-6035	55	3	of	of	ADP
easat-6035	55	4	communication	communication	NOUN
easat-6035	55	5	is	be	AUX
easat-6035	55	6	also	also	ADV
easat-6035	55	7	known	know	VERB
easat-6035	55	8	as	as	ADP
easat-6035	55	9	an	an	DET
easat-6035	55	10	online	online	ADJ
easat-6035	55	11	communication	communication	NOUN
easat-6035	55	12	channel	channel	NOUN
easat-6035	55	13	,	,	PUNCT
easat-6035	55	14	through	through	ADP
easat-6035	55	15	which	which	PRON
easat-6035	55	16	the	the	DET
easat-6035	55	17	government	government	NOUN
easat-6035	55	18	provides	provide	VERB
easat-6035	55	19	services	service	NOUN
easat-6035	55	20	to	to	ADP
easat-6035	55	21	the	the	DET
easat-6035	55	22	nation	nation	NOUN
easat-6035	55	23	’s	’s	PART
easat-6035	55	24	citizens	citizen	NOUN
easat-6035	55	25	(	(	PUNCT
easat-6035	55	26	irani	irani	NOUN
easat-6035	55	27	2005	2005	NUM
easat-6035	55	28	,	,	PUNCT
easat-6035	55	29	cited	cite	VERB
easat-6035	55	30	in	in	ADP
easat-6035	55	31	ncamphalala	ncamphalala	NOUN
easat-6035	55	32	[	[	X
easat-6035	55	33	8	8	NUM
easat-6035	55	34	]	]	NUM
easat-6035	55	35	)	)	PUNCT
easat-6035	55	36	.	.	PUNCT
easat-6035	56	1	2	2	X
easat-6035	56	2	.	.	X
easat-6035	56	3	municipal	municipal	ADJ
easat-6035	56	4	service	service	NOUN
easat-6035	56	5	delivery	delivery	NOUN
easat-6035	56	6	in	in	ADP
easat-6035	56	7	south	south	ADJ
easat-6035	56	8	african	african	ADJ
easat-6035	56	9	municipalities	municipality	NOUN
easat-6035	56	10	south	south	PROPN
easat-6035	56	11	africa	africa	PROPN
easat-6035	56	12	experienced	experience	VERB
easat-6035	56	13	social	social	ADJ
easat-6035	56	14	division	division	NOUN
easat-6035	56	15	in	in	ADP
easat-6035	56	16	the	the	DET
easat-6035	56	17	past	past	NOUN
easat-6035	56	18	,	,	PUNCT
easat-6035	56	19	particularly	particularly	ADV
easat-6035	56	20	during	during	ADP
easat-6035	56	21	the	the	DET
easat-6035	56	22	apartheid	apartheid	NOUN
easat-6035	56	23	era	era	NOUN
easat-6035	56	24	before	before	ADP
easat-6035	56	25	the	the	DET
easat-6035	56	26	transition	transition	NOUN
easat-6035	56	27	to	to	ADP
easat-6035	56	28	democracy	democracy	NOUN
easat-6035	56	29	.	.	PUNCT
easat-6035	57	1	several	several	ADJ
easat-6035	57	2	discriminatory	discriminatory	ADJ
easat-6035	57	3	laws	law	NOUN
easat-6035	57	4	,	,	PUNCT
easat-6035	57	5	including	include	VERB
easat-6035	57	6	the	the	DET
easat-6035	57	7	group	group	NOUN
easat-6035	57	8	areas	area	NOUN
easat-6035	57	9	act	act	VERB
easat-6035	57	10	of	of	ADP
easat-6035	57	11	1950	1950	NUM
easat-6035	57	12	,	,	PUNCT
easat-6035	57	13	were	be	AUX
easat-6035	57	14	enacted	enact	VERB
easat-6035	57	15	,	,	PUNCT
easat-6035	57	16	resulting	result	VERB
easat-6035	57	17	in	in	ADP
easat-6035	57	18	racial	racial	ADJ
easat-6035	57	19	segregation	segregation	NOUN
easat-6035	57	20	.	.	PUNCT
easat-6035	58	1	these	these	DET
easat-6035	58	2	historical	historical	ADJ
easat-6035	58	3	legacies	legacy	NOUN
easat-6035	58	4	have	have	AUX
easat-6035	58	5	led	lead	VERB
easat-6035	58	6	to	to	ADP
easat-6035	58	7	the	the	DET
easat-6035	58	8	division	division	NOUN
easat-6035	58	9	of	of	ADP
easat-6035	58	10	south	south	PROPN
easat-6035	58	11	africa	africa	PROPN
easat-6035	58	12	’s	’s	PART
easat-6035	58	13	districts	district	NOUN
easat-6035	58	14	and	and	CCONJ
easat-6035	58	15	municipalities	municipality	NOUN
easat-6035	58	16	into	into	ADP
easat-6035	58	17	wealthier	wealthy	ADJ
easat-6035	58	18	and	and	CCONJ
easat-6035	58	19	poorer	poor	ADJ
easat-6035	58	20	areas	area	NOUN
easat-6035	58	21	(	(	PUNCT
easat-6035	58	22	see	see	VERB
easat-6035	58	23	sartorius	sartorius	NOUN
easat-6035	58	24	and	and	CCONJ
easat-6035	58	25	sartorius	sartorius	NOUN
easat-6035	59	1	[	[	X
easat-6035	59	2	9	9	NUM
easat-6035	59	3	]	]	NUM
easat-6035	59	4	)	)	PUNCT
easat-6035	59	5	.	.	PUNCT
easat-6035	60	1	the	the	DET
easat-6035	60	2	right	right	ADJ
easat-6035	60	3	-	-	PUNCT
easat-6035	60	4	wing	wing	NOUN
easat-6035	60	5	national	national	ADJ
easat-6035	60	6	party	party	PROPN
easat-6035	60	7	(	(	PUNCT
easat-6035	60	8	np	np	INTJ
easat-6035	60	9	)	)	PUNCT
easat-6035	60	10	was	be	AUX
easat-6035	60	11	elected	elect	VERB
easat-6035	60	12	to	to	ADP
easat-6035	60	13	power	power	NOUN
easat-6035	60	14	,	,	PUNCT
easat-6035	60	15	marking	mark	VERB
easat-6035	60	16	the	the	DET
easat-6035	60	17	beginning	beginning	NOUN
easat-6035	60	18	of	of	ADP
easat-6035	60	19	apartheid	apartheid	NOUN
easat-6035	60	20	.	.	PUNCT
easat-6035	61	1	the	the	DET
easat-6035	61	2	group	group	NOUN
easat-6035	61	3	areas	area	NOUN
easat-6035	61	4	act	act	VERB
easat-6035	61	5	41	41	NUM
easat-6035	61	6	of	of	ADP
easat-6035	61	7	1950	1950	NUM
easat-6035	61	8	was	be	AUX
easat-6035	61	9	subsequently	subsequently	ADV
easat-6035	61	10	introduced	introduce	VERB
easat-6035	61	11	,	,	PUNCT
easat-6035	61	12	enacted	enact	VERB
easat-6035	61	13	,	,	PUNCT
easat-6035	61	14	and	and	CCONJ
easat-6035	61	15	enforced	enforce	VERB
easat-6035	61	16	by	by	ADP
easat-6035	61	17	the	the	DET
easat-6035	61	18	government	government	NOUN
easat-6035	61	19	,	,	PUNCT
easat-6035	61	20	further	far	ADV
easat-6035	61	21	entrenching	entrench	VERB
easat-6035	61	22	the	the	DET
easat-6035	61	23	geographical	geographical	ADJ
easat-6035	61	24	segregation	segregation	NOUN
easat-6035	61	25	of	of	ADP
easat-6035	61	26	racial	racial	ADJ
easat-6035	61	27	groups	group	NOUN
easat-6035	61	28	.	.	PUNCT
easat-6035	62	1	however	however	ADV
easat-6035	62	2	,	,	PUNCT
easat-6035	62	3	most	most	ADJ
easat-6035	62	4	of	of	ADP
easat-6035	62	5	the	the	DET
easat-6035	62	6	population	population	NOUN
easat-6035	62	7	did	do	AUX
easat-6035	62	8	not	not	PART
easat-6035	62	9	support	support	VERB
easat-6035	62	10	the	the	DET
easat-6035	62	11	act	act	NOUN
easat-6035	62	12	,	,	PUNCT
easat-6035	62	13	as	as	SCONJ
easat-6035	62	14	stated	state	VERB
easat-6035	62	15	by	by	ADP
easat-6035	62	16	chaskalson	chaskalson	NOUN
easat-6035	62	17	(	(	PUNCT
easat-6035	62	18	1987	1987	NUM
easat-6035	62	19	,	,	PUNCT
easat-6035	62	20	cited	cite	VERB
easat-6035	62	21	in	in	ADP
easat-6035	62	22	shaidi	shaidi	PROPN
easat-6035	62	23	[	[	X
easat-6035	62	24	10	10	NUM
easat-6035	62	25	]	]	NUM
easat-6035	62	26	)	)	PUNCT
easat-6035	62	27	.	.	PUNCT
easat-6035	63	1	this	this	DET
easat-6035	63	2	act	act	NOUN
easat-6035	63	3	was	be	AUX
easat-6035	63	4	strengthened	strengthen	VERB
easat-6035	63	5	619	619	NUM
easat-6035	63	6	edelweiss	edelweiss	PROPN
easat-6035	63	7	applied	apply	VERB
easat-6035	63	8	science	science	NOUN
easat-6035	63	9	and	and	CCONJ
easat-6035	63	10	technology	technology	NOUN
easat-6035	63	11	issn	issn	PROPN
easat-6035	63	12	:	:	PUNCT
easat-6035	63	13	2576	2576	NUM
easat-6035	63	14	-	-	SYM
easat-6035	63	15	8484	8484	NUM
easat-6035	63	16	vol	vol	NOUN
easat-6035	63	17	.	.	PROPN
easat-6035	64	1	9	9	NUM
easat-6035	64	2	,	,	PUNCT
easat-6035	64	3	no	no	INTJ
easat-6035	64	4	.	.	NOUN
easat-6035	64	5	4	4	NUM
easat-6035	64	6	:	:	PUNCT
easat-6035	64	7	617	617	NUM
easat-6035	64	8	-	-	SYM
easat-6035	64	9	630	630	NUM
easat-6035	64	10	,	,	PUNCT
easat-6035	64	11	2025	2025	NUM
easat-6035	64	12	doi	doi	NOUN
easat-6035	64	13	:	:	PUNCT
easat-6035	64	14	10.55214/25768484.v9i4.6035	10.55214/25768484.v9i4.6035	PROPN
easat-6035	64	15	©	©	PROPN
easat-6035	64	16	2025	2025	NUM
easat-6035	64	17	by	by	ADP
easat-6035	64	18	the	the	DET
easat-6035	64	19	author	author	NOUN
easat-6035	64	20	;	;	PUNCT
easat-6035	64	21	licensee	licensee	NOUN
easat-6035	64	22	learning	learn	VERB
easat-6035	64	23	gate	gate	NOUN
easat-6035	64	24	and	and	CCONJ
easat-6035	64	25	introduced	introduce	VERB
easat-6035	64	26	for	for	ADP
easat-6035	64	27	a	a	DET
easat-6035	64	28	variety	variety	NOUN
easat-6035	64	29	of	of	ADP
easat-6035	64	30	reasons	reason	NOUN
easat-6035	64	31	.	.	PUNCT
easat-6035	65	1	restricting	restrict	VERB
easat-6035	65	2	the	the	DET
easat-6035	65	3	flow	flow	NOUN
easat-6035	65	4	of	of	ADP
easat-6035	65	5	non	non	ADJ
easat-6035	65	6	-	-	ADJ
easat-6035	65	7	white	white	ADJ
easat-6035	65	8	people	people	NOUN
easat-6035	65	9	,	,	PUNCT
easat-6035	65	10	especially	especially	ADV
easat-6035	65	11	black	black	ADJ
easat-6035	65	12	people	people	NOUN
easat-6035	65	13	from	from	ADP
easat-6035	65	14	rural	rural	ADJ
easat-6035	65	15	regions	region	NOUN
easat-6035	65	16	into	into	ADP
easat-6035	65	17	large	large	ADJ
easat-6035	65	18	towns	town	NOUN
easat-6035	65	19	and	and	CCONJ
easat-6035	65	20	white	white	ADJ
easat-6035	65	21	-	-	PUNCT
easat-6035	65	22	only	only	ADJ
easat-6035	65	23	communities	community	NOUN
easat-6035	65	24	,	,	PUNCT
easat-6035	65	25	was	be	AUX
easat-6035	65	26	the	the	DET
easat-6035	65	27	main	main	ADJ
easat-6035	65	28	motivation	motivation	NOUN
easat-6035	65	29	.	.	PUNCT
easat-6035	66	1	as	as	SCONJ
easat-6035	66	2	the	the	DET
easat-6035	66	3	economy	economy	NOUN
easat-6035	66	4	flourished	flourish	VERB
easat-6035	66	5	,	,	PUNCT
easat-6035	66	6	more	more	ADJ
easat-6035	66	7	people	people	NOUN
easat-6035	66	8	moved	move	VERB
easat-6035	66	9	into	into	ADP
easat-6035	66	10	the	the	DET
easat-6035	66	11	large	large	ADJ
easat-6035	66	12	cities	city	NOUN
easat-6035	66	13	.	.	PUNCT
easat-6035	67	1	semi	semi	ADJ
easat-6035	67	2	-	-	ADJ
easat-6035	67	3	urban	urban	ADJ
easat-6035	67	4	townships	township	NOUN
easat-6035	67	5	for	for	ADP
easat-6035	67	6	black	black	ADJ
easat-6035	67	7	,	,	PUNCT
easat-6035	67	8	indian	indian	ADJ
easat-6035	67	9	,	,	PUNCT
easat-6035	67	10	and	and	CCONJ
easat-6035	67	11	colored	colored	ADJ
easat-6035	67	12	populations	population	NOUN
easat-6035	67	13	were	be	AUX
easat-6035	67	14	established	establish	VERB
easat-6035	67	15	by	by	ADP
easat-6035	67	16	the	the	DET
easat-6035	67	17	government	government	NOUN
easat-6035	67	18	to	to	PART
easat-6035	67	19	combat	combat	VERB
easat-6035	67	20	the	the	DET
easat-6035	67	21	influx	influx	NOUN
easat-6035	67	22	and	and	CCONJ
easat-6035	67	23	combine	combine	VERB
easat-6035	67	24	the	the	DET
easat-6035	67	25	expanding	expand	VERB
easat-6035	67	26	numbers	number	NOUN
easat-6035	67	27	[	[	X
easat-6035	67	28	11	11	NUM
easat-6035	67	29	]	]	PUNCT
easat-6035	67	30	.	.	PUNCT
easat-6035	68	1	additionally	additionally	ADV
easat-6035	68	2	,	,	PUNCT
easat-6035	68	3	the	the	DET
easat-6035	68	4	population	population	NOUN
easat-6035	68	5	registration	registration	NOUN
easat-6035	68	6	act	act	PROPN
easat-6035	68	7	,	,	PUNCT
easat-6035	68	8	act	act	VERB
easat-6035	68	9	no	no	INTJ
easat-6035	68	10	.	.	NOUN
easat-6035	68	11	30	30	NUM
easat-6035	68	12	of	of	ADP
easat-6035	68	13	1950	1950	NUM
easat-6035	68	14	,	,	PUNCT
easat-6035	68	15	mandated	mandate	VERB
easat-6035	68	16	that	that	SCONJ
easat-6035	68	17	all	all	DET
easat-6035	68	18	south	south	ADJ
easat-6035	68	19	africans	africans	PROPN
easat-6035	68	20	be	be	AUX
easat-6035	68	21	categorised	categorise	VERB
easat-6035	68	22	as	as	ADP
easat-6035	68	23	either	either	CCONJ
easat-6035	68	24	white	white	ADJ
easat-6035	68	25	,	,	PUNCT
easat-6035	68	26	black	black	ADJ
easat-6035	68	27	,	,	PUNCT
easat-6035	68	28	or	or	CCONJ
easat-6035	68	29	colored	color	VERB
easat-6035	68	30	[	[	PUNCT
easat-6035	68	31	11	11	NUM
easat-6035	68	32	]	]	PUNCT
easat-6035	68	33	.	.	PUNCT
easat-6035	69	1	apartheid	apartheid	NOUN
easat-6035	69	2	’s	’s	PART
easat-6035	69	3	denial	denial	NOUN
easat-6035	69	4	of	of	ADP
easat-6035	69	5	constitutional	constitutional	ADJ
easat-6035	69	6	rights	right	NOUN
easat-6035	69	7	and	and	CCONJ
easat-6035	69	8	public	public	ADJ
easat-6035	69	9	participation	participation	NOUN
easat-6035	69	10	led	lead	VERB
easat-6035	69	11	to	to	PART
easat-6035	69	12	subpar	subpar	ADJ
easat-6035	69	13	service	service	NOUN
easat-6035	69	14	delivery	delivery	NOUN
easat-6035	69	15	standards	standard	NOUN
easat-6035	69	16	,	,	PUNCT
easat-6035	69	17	as	as	ADV
easat-6035	69	18	well	well	ADV
easat-6035	69	19	as	as	ADP
easat-6035	69	20	a	a	DET
easat-6035	69	21	shortage	shortage	NOUN
easat-6035	69	22	of	of	ADP
easat-6035	69	23	essential	essential	ADJ
easat-6035	69	24	resources	resource	NOUN
easat-6035	69	25	and	and	CCONJ
easat-6035	69	26	expertise	expertise	NOUN
easat-6035	69	27	in	in	ADP
easat-6035	69	28	non	non	ADJ
easat-6035	69	29	-	-	ADJ
easat-6035	69	30	white	white	ADJ
easat-6035	69	31	communities	community	NOUN
easat-6035	69	32	.	.	PUNCT
easat-6035	70	1	however	however	ADV
easat-6035	70	2	,	,	PUNCT
easat-6035	70	3	the	the	DET
easat-6035	70	4	postapartheid	postapartheid	NOUN
easat-6035	70	5	era	era	NOUN
easat-6035	70	6	has	have	AUX
easat-6035	70	7	not	not	PART
easat-6035	70	8	improved	improve	VERB
easat-6035	70	9	the	the	DET
easat-6035	70	10	situation	situation	NOUN
easat-6035	70	11	[	[	X
easat-6035	70	12	12	12	NUM
easat-6035	70	13	]	]	PUNCT
easat-6035	70	14	.	.	PUNCT
easat-6035	71	1	when	when	SCONJ
easat-6035	71	2	south	south	PROPN
easat-6035	71	3	africa	africa	PROPN
easat-6035	71	4	gained	gain	VERB
easat-6035	71	5	democracy	democracy	NOUN
easat-6035	71	6	,	,	PUNCT
easat-6035	71	7	it	it	PRON
easat-6035	71	8	is	be	AUX
easat-6035	71	9	likely	likely	ADJ
easat-6035	71	10	that	that	SCONJ
easat-6035	71	11	it	it	PRON
easat-6035	71	12	inherited	inherit	VERB
easat-6035	71	13	a	a	DET
easat-6035	71	14	country	country	NOUN
easat-6035	71	15	with	with	ADP
easat-6035	71	16	dispersed	disperse	VERB
easat-6035	71	17	public	public	ADJ
easat-6035	71	18	administration	administration	NOUN
easat-6035	71	19	functions	function	NOUN
easat-6035	71	20	that	that	PRON
easat-6035	71	21	provided	provide	VERB
easat-6035	71	22	public	public	ADJ
easat-6035	71	23	service	service	NOUN
easat-6035	71	24	delivery	delivery	NOUN
easat-6035	71	25	,	,	PUNCT
easat-6035	71	26	as	as	SCONJ
easat-6035	71	27	emlhasised	emlhasise	VERB
easat-6035	71	28	by	by	ADP
easat-6035	71	29	muthien	muthien	NOUN
easat-6035	72	1	[	[	X
easat-6035	72	2	13	13	NUM
easat-6035	72	3	]	]	PUNCT
easat-6035	72	4	;	;	PUNCT
easat-6035	72	5	soga	soga	NOUN
easat-6035	72	6	[	[	X
easat-6035	72	7	14	14	NUM
easat-6035	72	8	]	]	X
easat-6035	72	9	;	;	PUNCT
easat-6035	72	10	vyas	vyas	PROPN
easat-6035	72	11	-	-	PUNCT
easat-6035	72	12	doorgapersad	doorgapersad	PROPN
easat-6035	73	1	[	[	X
easat-6035	73	2	15	15	NUM
easat-6035	73	3	]	]	PUNCT
easat-6035	73	4	and	and	CCONJ
easat-6035	73	5	vyas	vyas	PROPN
easat-6035	73	6	-	-	PUNCT
easat-6035	73	7	doorgapersad	doorgapersad	PROPN
easat-6035	74	1	[	[	X
easat-6035	74	2	16	16	NUM
easat-6035	74	3	]	]	PUNCT
easat-6035	74	4	.	.	PUNCT
easat-6035	75	1	non	non	ADJ
easat-6035	75	2	-	-	ADJ
easat-6035	75	3	white	white	ADJ
easat-6035	75	4	communities	community	NOUN
easat-6035	75	5	received	receive	VERB
easat-6035	75	6	inefficient	inefficient	ADJ
easat-6035	75	7	and	and	CCONJ
easat-6035	75	8	unequal	unequal	ADJ
easat-6035	75	9	service	service	NOUN
easat-6035	75	10	delivery	delivery	NOUN
easat-6035	75	11	in	in	ADP
easat-6035	75	12	comparison	comparison	NOUN
easat-6035	75	13	to	to	ADP
easat-6035	75	14	white	white	ADJ
easat-6035	75	15	areas	area	NOUN
easat-6035	75	16	driven	drive	VERB
easat-6035	75	17	by	by	ADP
easat-6035	75	18	elites	elite	NOUN
easat-6035	75	19	.	.	PUNCT
easat-6035	76	1	this	this	DET
easat-6035	76	2	situation	situation	NOUN
easat-6035	76	3	was	be	AUX
easat-6035	76	4	made	make	VERB
easat-6035	76	5	worse	bad	ADJ
easat-6035	76	6	by	by	ADP
easat-6035	76	7	geographic	geographic	ADJ
easat-6035	76	8	barriers	barrier	NOUN
easat-6035	76	9	that	that	PRON
easat-6035	76	10	separated	separate	VERB
easat-6035	76	11	rural	rural	ADJ
easat-6035	76	12	and	and	CCONJ
easat-6035	76	13	urban	urban	ADJ
easat-6035	76	14	communities	community	NOUN
easat-6035	76	15	.	.	PUNCT
easat-6035	77	1	people	people	NOUN
easat-6035	77	2	realised	realise	VERB
easat-6035	77	3	that	that	SCONJ
easat-6035	77	4	reform	reform	NOUN
easat-6035	77	5	is	be	AUX
easat-6035	77	6	necessary	necessary	ADJ
easat-6035	77	7	to	to	PART
easat-6035	77	8	achieve	achieve	VERB
easat-6035	77	9	social	social	ADJ
easat-6035	77	10	equality	equality	NOUN
easat-6035	77	11	and	and	CCONJ
easat-6035	77	12	end	end	VERB
easat-6035	77	13	past	past	ADJ
easat-6035	77	14	injustices	injustice	NOUN
easat-6035	77	15	as	as	ADP
easat-6035	77	16	a	a	DET
easat-6035	77	17	result	result	NOUN
easat-6035	77	18	of	of	ADP
easat-6035	77	19	the	the	DET
easat-6035	77	20	differences	difference	NOUN
easat-6035	77	21	in	in	ADP
easat-6035	77	22	service	service	NOUN
easat-6035	77	23	delivery	delivery	NOUN
easat-6035	77	24	,	,	PUNCT
easat-6035	77	25	further	far	ADV
easat-6035	77	26	highlighted	highlight	VERB
easat-6035	77	27	by	by	ADP
easat-6035	77	28	franks	frank	NOUN
easat-6035	78	1	[	[	X
easat-6035	78	2	17	17	NUM
easat-6035	78	3	]	]	PUNCT
easat-6035	78	4	;	;	PUNCT
easat-6035	78	5	soga	soga	NOUN
easat-6035	78	6	[	[	X
easat-6035	78	7	14	14	NUM
easat-6035	78	8	]	]	X
easat-6035	78	9	;	;	PUNCT
easat-6035	78	10	vyas	vyas	PROPN
easat-6035	78	11	-	-	PUNCT
easat-6035	78	12	doorgapersad	doorgapersad	PROPN
easat-6035	79	1	[	[	X
easat-6035	79	2	15	15	NUM
easat-6035	79	3	]	]	PUNCT
easat-6035	79	4	and	and	CCONJ
easat-6035	79	5	vyas	vyas	PROPN
easat-6035	79	6	-	-	PUNCT
easat-6035	79	7	doorgapersad	doorgapersad	PROPN
easat-6035	80	1	[	[	X
easat-6035	80	2	16	16	NUM
easat-6035	80	3	]	]	PUNCT
easat-6035	80	4	.	.	PUNCT
easat-6035	81	1	after	after	ADP
easat-6035	81	2	1994	1994	NUM
easat-6035	81	3	,	,	PUNCT
easat-6035	81	4	the	the	DET
easat-6035	81	5	government	government	NOUN
easat-6035	81	6	inherited	inherit	VERB
easat-6035	81	7	a	a	DET
easat-6035	81	8	significant	significant	ADJ
easat-6035	81	9	infrastructure	infrastructure	NOUN
easat-6035	81	10	backlog	backlog	NOUN
easat-6035	81	11	from	from	ADP
easat-6035	81	12	the	the	DET
easat-6035	81	13	apartheid	apartheid	NOUN
easat-6035	81	14	system	system	NOUN
easat-6035	81	15	,	,	PUNCT
easat-6035	81	16	which	which	PRON
easat-6035	81	17	affected	affect	VERB
easat-6035	81	18	most	most	ADJ
easat-6035	81	19	of	of	ADP
easat-6035	81	20	the	the	DET
easat-6035	81	21	population	population	NOUN
easat-6035	81	22	.	.	PUNCT
easat-6035	82	1	due	due	ADP
easat-6035	82	2	to	to	ADP
easat-6035	82	3	a	a	DET
easat-6035	82	4	lack	lack	NOUN
easat-6035	82	5	of	of	ADP
easat-6035	82	6	funding	funding	NOUN
easat-6035	82	7	for	for	ADP
easat-6035	82	8	municipal	municipal	ADJ
easat-6035	82	9	infrastructure	infrastructure	NOUN
easat-6035	82	10	,	,	PUNCT
easat-6035	82	11	millions	million	NOUN
easat-6035	82	12	of	of	ADP
easat-6035	82	13	people	people	NOUN
easat-6035	82	14	in	in	ADP
easat-6035	82	15	black	black	ADJ
easat-6035	82	16	communities	community	NOUN
easat-6035	82	17	were	be	AUX
easat-6035	82	18	deprived	deprive	VERB
easat-6035	82	19	of	of	ADP
easat-6035	82	20	essential	essential	ADJ
easat-6035	82	21	services	service	NOUN
easat-6035	82	22	such	such	ADJ
easat-6035	82	23	as	as	ADP
easat-6035	82	24	roads	road	NOUN
easat-6035	82	25	,	,	PUNCT
easat-6035	82	26	water	water	NOUN
easat-6035	82	27	,	,	PUNCT
easat-6035	82	28	sanitation	sanitation	NOUN
easat-6035	82	29	,	,	PUNCT
easat-6035	82	30	and	and	CCONJ
easat-6035	82	31	garbage	garbage	NOUN
easat-6035	82	32	collection	collection	NOUN
easat-6035	82	33	during	during	ADP
easat-6035	82	34	apartheid	apartheid	NOUN
easat-6035	82	35	[	[	X
easat-6035	82	36	18	18	NUM
easat-6035	82	37	]	]	PUNCT
easat-6035	82	38	.	.	PUNCT
easat-6035	83	1	municipal	municipal	ADJ
easat-6035	83	2	affairs	affair	NOUN
easat-6035	83	3	were	be	AUX
easat-6035	83	4	transferred	transfer	VERB
easat-6035	83	5	to	to	ADP
easat-6035	83	6	provincial	provincial	ADJ
easat-6035	83	7	governments	government	NOUN
easat-6035	83	8	on	on	ADP
easat-6035	83	9	may	may	PROPN
easat-6035	83	10	31	31	NUM
easat-6035	83	11	,	,	PUNCT
easat-6035	83	12	1910	1910	NUM
easat-6035	83	13	,	,	PUNCT
easat-6035	83	14	when	when	SCONJ
easat-6035	83	15	the	the	DET
easat-6035	83	16	union	union	NOUN
easat-6035	83	17	of	of	ADP
easat-6035	83	18	south	south	PROPN
easat-6035	83	19	africa	africa	PROPN
easat-6035	83	20	was	be	AUX
easat-6035	83	21	established	establish	VERB
easat-6035	83	22	under	under	ADP
easat-6035	83	23	the	the	DET
easat-6035	83	24	south	south	ADJ
easat-6035	83	25	african	african	ADJ
easat-6035	83	26	act	act	NOUN
easat-6035	83	27	of	of	ADP
easat-6035	83	28	1909	1909	NUM
easat-6035	83	29	.	.	PUNCT
easat-6035	84	1	for	for	ADP
easat-6035	84	2	many	many	ADJ
easat-6035	84	3	years	year	NOUN
easat-6035	84	4	,	,	PUNCT
easat-6035	84	5	the	the	DET
easat-6035	84	6	central	central	ADJ
easat-6035	84	7	government	government	NOUN
easat-6035	84	8	paid	pay	VERB
easat-6035	84	9	little	little	ADJ
easat-6035	84	10	attention	attention	NOUN
easat-6035	84	11	to	to	ADP
easat-6035	84	12	municipal	municipal	ADJ
easat-6035	84	13	affairs	affair	NOUN
easat-6035	84	14	and	and	CCONJ
easat-6035	84	15	made	make	VERB
easat-6035	84	16	no	no	DET
easat-6035	84	17	contributions	contribution	NOUN
easat-6035	84	18	to	to	ADP
easat-6035	84	19	developing	develop	VERB
easat-6035	84	20	local	local	ADJ
easat-6035	84	21	administration	administration	NOUN
easat-6035	84	22	and	and	CCONJ
easat-6035	84	23	governance	governance	NOUN
easat-6035	84	24	structures	structure	NOUN
easat-6035	84	25	in	in	ADP
easat-6035	84	26	south	south	ADJ
easat-6035	84	27	african	african	ADJ
easat-6035	84	28	cities	city	NOUN
easat-6035	84	29	[	[	X
easat-6035	84	30	19	19	NUM
easat-6035	84	31	]	]	PUNCT
easat-6035	84	32	.	.	PUNCT
easat-6035	85	1	another	another	DET
easat-6035	85	2	challenge	challenge	NOUN
easat-6035	85	3	affecting	affect	VERB
easat-6035	85	4	service	service	NOUN
easat-6035	85	5	delivery	delivery	NOUN
easat-6035	85	6	in	in	ADP
easat-6035	85	7	the	the	DET
easat-6035	85	8	current	current	ADJ
easat-6035	85	9	democratic	democratic	ADJ
easat-6035	85	10	era	era	NOUN
easat-6035	85	11	is	be	AUX
easat-6035	85	12	migration	migration	NOUN
easat-6035	85	13	and	and	CCONJ
easat-6035	85	14	population	population	NOUN
easat-6035	85	15	growth	growth	NOUN
easat-6035	85	16	.	.	PUNCT
easat-6035	86	1	the	the	DET
easat-6035	86	2	city	city	NOUN
easat-6035	86	3	of	of	ADP
easat-6035	86	4	johannesburg	johannesburg	PROPN
easat-6035	86	5	(	(	PUNCT
easat-6035	86	6	coj	coj	PROPN
easat-6035	86	7	)	)	PUNCT
easat-6035	86	8	is	be	AUX
easat-6035	86	9	the	the	DET
easat-6035	86	10	largest	large	ADJ
easat-6035	86	11	in	in	ADP
easat-6035	86	12	gauteng	gauteng	PROPN
easat-6035	86	13	province	province	PROPN
easat-6035	86	14	,	,	PUNCT
easat-6035	86	15	with	with	ADP
easat-6035	86	16	4.4	4.4	NUM
easat-6035	86	17	million	million	NUM
easat-6035	86	18	residents	resident	NOUN
easat-6035	86	19	.	.	PUNCT
easat-6035	87	1	cape	cape	NOUN
easat-6035	87	2	town	town	NOUN
easat-6035	87	3	follows	follow	VERB
easat-6035	87	4	with	with	ADP
easat-6035	87	5	3.7	3.7	NUM
easat-6035	87	6	million	million	NUM
easat-6035	87	7	,	,	PUNCT
easat-6035	87	8	and	and	CCONJ
easat-6035	87	9	ethekwini	ethekwini	NOUN
easat-6035	87	10	ranks	rank	VERB
easat-6035	87	11	third	third	ADV
easat-6035	87	12	with	with	ADP
easat-6035	87	13	3.4	3.4	NUM
easat-6035	87	14	million	million	NUM
easat-6035	87	15	world	world	NOUN
easat-6035	87	16	population	population	NOUN
easat-6035	87	17	review	review	NOUN
easat-6035	88	1	[	[	X
easat-6035	88	2	20	20	NUM
easat-6035	88	3	]	]	PUNCT
easat-6035	88	4	.	.	PUNCT
easat-6035	89	1	statistics	statistics	PROPN
easat-6035	89	2	south	south	PROPN
easat-6035	89	3	africa	africa	PROPN
easat-6035	89	4	(	(	PUNCT
easat-6035	89	5	stats	stat	VERB
easat-6035	89	6	sa	sa	PROPN
easat-6035	89	7	)	)	PUNCT
easat-6035	90	1	[	[	X
easat-6035	90	2	21	21	NUM
easat-6035	90	3	]	]	PUNCT
easat-6035	90	4	indicates	indicate	VERB
easat-6035	90	5	that	that	SCONJ
easat-6035	90	6	gauteng	gauteng	PROPN
easat-6035	90	7	had	have	VERB
easat-6035	90	8	the	the	DET
easat-6035	90	9	highest	high	ADJ
easat-6035	90	10	percentage	percentage	NOUN
easat-6035	90	11	of	of	ADP
easat-6035	90	12	households	household	NOUN
easat-6035	90	13	(	(	PUNCT
easat-6035	90	14	29.3	29.3	NUM
easat-6035	90	15	%	%	NOUN
easat-6035	90	16	)	)	PUNCT
easat-6035	90	17	,	,	PUNCT
easat-6035	90	18	followed	follow	VERB
easat-6035	90	19	by	by	ADP
easat-6035	90	20	kwazulu	kwazulu	PROPN
easat-6035	90	21	-	-	PUNCT
easat-6035	90	22	natal	natal	NOUN
easat-6035	90	23	(	(	PUNCT
easat-6035	90	24	17.0	17.0	NUM
easat-6035	90	25	%	%	NOUN
easat-6035	90	26	)	)	PUNCT
easat-6035	90	27	,	,	PUNCT
easat-6035	90	28	the	the	DET
easat-6035	90	29	free	free	ADJ
easat-6035	90	30	state	state	NOUN
easat-6035	90	31	(	(	PUNCT
easat-6035	90	32	5.6	5.6	NUM
easat-6035	90	33	%	%	NOUN
easat-6035	90	34	)	)	PUNCT
easat-6035	90	35	and	and	CCONJ
easat-6035	90	36	the	the	DET
easat-6035	90	37	northern	northern	ADJ
easat-6035	90	38	cape	cape	NOUN
easat-6035	90	39	(	(	PUNCT
easat-6035	90	40	2.1	2.1	NUM
easat-6035	90	41	%	%	NOUN
easat-6035	90	42	)	)	PUNCT
easat-6035	90	43	.	.	PUNCT
easat-6035	91	1	the	the	DET
easat-6035	91	2	high	high	ADJ
easat-6035	91	3	population	population	NOUN
easat-6035	91	4	density	density	NOUN
easat-6035	91	5	in	in	ADP
easat-6035	91	6	metropolitan	metropolitan	ADJ
easat-6035	91	7	areas	area	NOUN
easat-6035	91	8	has	have	AUX
easat-6035	91	9	been	be	AUX
easat-6035	91	10	attributed	attribute	VERB
easat-6035	91	11	to	to	ADP
easat-6035	91	12	immigration	immigration	NOUN
easat-6035	91	13	.	.	PUNCT
easat-6035	92	1	statistics	statistics	PROPN
easat-6035	92	2	south	south	PROPN
easat-6035	92	3	africa	africa	PROPN
easat-6035	92	4	(	(	PUNCT
easat-6035	92	5	stats	stat	VERB
easat-6035	92	6	sa	sa	PROPN
easat-6035	92	7	)	)	PUNCT
easat-6035	93	1	[	[	X
easat-6035	93	2	21	21	NUM
easat-6035	93	3	]	]	PUNCT
easat-6035	93	4	emphasises	emphasise	VERB
easat-6035	93	5	that	that	SCONJ
easat-6035	93	6	providing	provide	VERB
easat-6035	93	7	impoverished	impoverished	ADJ
easat-6035	93	8	households	household	NOUN
easat-6035	93	9	access	access	NOUN
easat-6035	93	10	to	to	ADP
easat-6035	93	11	essential	essential	ADJ
easat-6035	93	12	utilities	utility	NOUN
easat-6035	93	13	such	such	ADJ
easat-6035	93	14	as	as	ADP
easat-6035	93	15	electricity	electricity	NOUN
easat-6035	93	16	,	,	PUNCT
easat-6035	93	17	water	water	NOUN
easat-6035	93	18	,	,	PUNCT
easat-6035	93	19	and	and	CCONJ
easat-6035	93	20	garbage	garbage	NOUN
easat-6035	93	21	collection	collection	NOUN
easat-6035	93	22	improves	improve	VERB
easat-6035	93	23	their	their	PRON
easat-6035	93	24	quality	quality	NOUN
easat-6035	93	25	of	of	ADP
easat-6035	93	26	life	life	NOUN
easat-6035	93	27	.	.	PUNCT
easat-6035	94	1	therefore	therefore	ADV
easat-6035	94	2	,	,	PUNCT
easat-6035	94	3	municipalities	municipality	NOUN
easat-6035	94	4	must	must	AUX
easat-6035	94	5	constantly	constantly	ADV
easat-6035	94	6	strive	strive	VERB
easat-6035	94	7	to	to	PART
easat-6035	94	8	ensure	ensure	VERB
easat-6035	94	9	access	access	NOUN
easat-6035	94	10	to	to	ADP
easat-6035	94	11	these	these	DET
easat-6035	94	12	services	service	NOUN
easat-6035	95	1	[	[	X
easat-6035	95	2	22	22	NUM
easat-6035	95	3	]	]	PUNCT
easat-6035	95	4	.	.	PUNCT
easat-6035	96	1	service	service	NOUN
easat-6035	96	2	delivery	delivery	NOUN
easat-6035	96	3	challenges	challenge	NOUN
easat-6035	96	4	cause	cause	VERB
easat-6035	96	5	dissatisfaction	dissatisfaction	NOUN
easat-6035	96	6	,	,	PUNCT
easat-6035	96	7	anger	anger	NOUN
easat-6035	96	8	,	,	PUNCT
easat-6035	96	9	and	and	CCONJ
easat-6035	96	10	a	a	DET
easat-6035	96	11	loss	loss	NOUN
easat-6035	96	12	of	of	ADP
easat-6035	96	13	trust	trust	NOUN
easat-6035	96	14	among	among	ADP
easat-6035	96	15	community	community	NOUN
easat-6035	96	16	members	member	NOUN
easat-6035	96	17	.	.	PUNCT
easat-6035	97	1	according	accord	VERB
easat-6035	97	2	to	to	ADP
easat-6035	97	3	the	the	DET
easat-6035	97	4	public	public	ADJ
easat-6035	97	5	servants	servant	NOUN
easat-6035	97	6	association	association	PROPN
easat-6035	97	7	’s	’s	PART
easat-6035	97	8	(	(	PUNCT
easat-6035	97	9	psa	psa	INTJ
easat-6035	97	10	)	)	PUNCT
easat-6035	97	11	2015	2015	NUM
easat-6035	97	12	report	report	NOUN
easat-6035	97	13	,	,	PUNCT
easat-6035	97	14	the	the	DET
easat-6035	97	15	edelman	edelman	NOUN
easat-6035	97	16	trust	trust	NOUN
easat-6035	97	17	barometer	barometer	NOUN
easat-6035	97	18	–	–	PUNCT
easat-6035	97	19	a	a	DET
easat-6035	97	20	global	global	ADJ
easat-6035	97	21	survey	survey	NOUN
easat-6035	97	22	of	of	ADP
easat-6035	97	23	trust	trust	NOUN
easat-6035	97	24	in	in	ADP
easat-6035	97	25	institutions	institution	NOUN
easat-6035	97	26	across	across	ADP
easat-6035	97	27	27	27	NUM
easat-6035	97	28	countries	country	NOUN
easat-6035	97	29	–	–	PUNCT
easat-6035	97	30	ranked	rank	VERB
easat-6035	97	31	south	south	PROPN
easat-6035	97	32	africa	africa	PROPN
easat-6035	97	33	last	last	ADJ
easat-6035	97	34	in	in	ADP
easat-6035	97	35	“	"	PUNCT
easat-6035	97	36	trust	trust	NOUN
easat-6035	97	37	in	in	ADP
easat-6035	97	38	government	government	NOUN
easat-6035	97	39	”	"	PUNCT
easat-6035	97	40	.	.	PUNCT
easat-6035	98	1	in	in	ADP
easat-6035	98	2	2015	2015	NUM
easat-6035	98	3	,	,	PUNCT
easat-6035	98	4	only	only	ADV
easat-6035	98	5	16	16	NUM
easat-6035	98	6	%	%	NOUN
easat-6035	98	7	of	of	ADP
easat-6035	98	8	south	south	PROPN
easat-6035	98	9	africans	africans	PROPN
easat-6035	98	10	trusted	trust	VERB
easat-6035	98	11	their	their	PRON
easat-6035	98	12	government	government	NOUN
easat-6035	98	13	,	,	PUNCT
easat-6035	98	14	compared	compare	VERB
easat-6035	98	15	to	to	ADP
easat-6035	98	16	a	a	DET
easat-6035	98	17	global	global	ADJ
easat-6035	98	18	average	average	NOUN
easat-6035	98	19	of	of	ADP
easat-6035	98	20	48	48	NUM
easat-6035	98	21	%	%	NOUN
easat-6035	98	22	[	[	X
easat-6035	98	23	23	23	NUM
easat-6035	98	24	]	]	PUNCT
easat-6035	98	25	.	.	PUNCT
easat-6035	99	1	other	other	ADJ
easat-6035	99	2	studies	study	NOUN
easat-6035	99	3	have	have	AUX
easat-6035	99	4	produced	produce	VERB
easat-6035	99	5	significantly	significantly	ADV
easat-6035	99	6	different	different	ADJ
easat-6035	99	7	results	result	NOUN
easat-6035	99	8	.	.	PUNCT
easat-6035	100	1	approval	approval	NOUN
easat-6035	100	2	ratings	rating	NOUN
easat-6035	100	3	for	for	ADP
easat-6035	100	4	president	president	PROPN
easat-6035	100	5	zuma	zuma	PROPN
easat-6035	100	6	,	,	PUNCT
easat-6035	100	7	which	which	PRON
easat-6035	100	8	serve	serve	VERB
easat-6035	100	9	as	as	ADP
easat-6035	100	10	a	a	DET
easat-6035	100	11	rough	rough	ADJ
easat-6035	100	12	proxy	proxy	NOUN
easat-6035	100	13	for	for	ADP
easat-6035	100	14	trust	trust	NOUN
easat-6035	100	15	in	in	ADP
easat-6035	100	16	government	government	NOUN
easat-6035	100	17	,	,	PUNCT
easat-6035	100	18	fluctuated	fluctuate	VERB
easat-6035	100	19	between	between	ADP
easat-6035	100	20	34	34	NUM
easat-6035	100	21	%	%	NOUN
easat-6035	100	22	and	and	CCONJ
easat-6035	100	23	60	60	NUM
easat-6035	100	24	%	%	NOUN
easat-6035	100	25	during	during	ADP
easat-6035	100	26	his	his	PRON
easat-6035	100	27	administration	administration	NOUN
easat-6035	100	28	.	.	PUNCT
easat-6035	101	1	the	the	DET
easat-6035	101	2	reconciliation	reconciliation	NOUN
easat-6035	101	3	barometer	barometer	NOUN
easat-6035	101	4	,	,	PUNCT
easat-6035	101	5	an	an	DET
easat-6035	101	6	annual	annual	ADJ
easat-6035	101	7	survey	survey	NOUN
easat-6035	101	8	,	,	PUNCT
easat-6035	101	9	reported	report	VERB
easat-6035	101	10	similar	similar	ADJ
easat-6035	101	11	levels	level	NOUN
easat-6035	101	12	of	of	ADP
easat-6035	101	13	trust	trust	NOUN
easat-6035	101	14	in	in	ADP
easat-6035	101	15	government	government	NOUN
easat-6035	101	16	but	but	CCONJ
easat-6035	101	17	highlighted	highlight	VERB
easat-6035	101	18	disparities	disparity	NOUN
easat-6035	101	19	among	among	ADP
easat-6035	101	20	racial	racial	ADJ
easat-6035	101	21	groups	group	NOUN
easat-6035	101	22	.	.	PUNCT
easat-6035	102	1	fewer	few	ADJ
easat-6035	102	2	than	than	ADP
easat-6035	102	3	30	30	NUM
easat-6035	102	4	%	%	NOUN
easat-6035	102	5	of	of	ADP
easat-6035	102	6	white	white	PROPN
easat-6035	102	7	south	south	PROPN
easat-6035	102	8	africans	africans	PROPN
easat-6035	102	9	expressed	express	VERB
easat-6035	102	10	trust	trust	NOUN
easat-6035	102	11	in	in	ADP
easat-6035	102	12	the	the	DET
easat-6035	102	13	government	government	NOUN
easat-6035	102	14	,	,	PUNCT
easat-6035	102	15	compared	compare	VERB
easat-6035	102	16	to	to	ADP
easat-6035	102	17	over	over	ADP
easat-6035	102	18	50	50	NUM
easat-6035	102	19	%	%	NOUN
easat-6035	102	20	of	of	ADP
easat-6035	102	21	black	black	ADJ
easat-6035	102	22	south	south	PROPN
easat-6035	102	23	africans	africans	PROPN
easat-6035	102	24	[	[	X
easat-6035	102	25	23	23	NUM
easat-6035	102	26	]	]	PUNCT
easat-6035	102	27	.	.	PUNCT
easat-6035	103	1	while	while	SCONJ
easat-6035	103	2	little	little	ADJ
easat-6035	103	3	data	datum	NOUN
easat-6035	103	4	is	be	AUX
easat-6035	103	5	available	available	ADJ
easat-6035	103	6	on	on	ADP
easat-6035	103	7	trust	trust	NOUN
easat-6035	103	8	in	in	ADP
easat-6035	103	9	unions	union	NOUN
easat-6035	103	10	or	or	CCONJ
easat-6035	103	11	other	other	ADJ
easat-6035	103	12	institutions	institution	NOUN
easat-6035	103	13	,	,	PUNCT
easat-6035	103	14	the	the	DET
easat-6035	103	15	reconciliation	reconciliation	NOUN
easat-6035	103	16	barometer	barometer	NOUN
easat-6035	103	17	underscores	underscore	VERB
easat-6035	103	18	a	a	DET
easat-6035	103	19	broader	broad	ADJ
easat-6035	103	20	societal	societal	ADJ
easat-6035	103	21	distrust	distrust	NOUN
easat-6035	103	22	.	.	PUNCT
easat-6035	104	1	approximately	approximately	ADV
easat-6035	104	2	28	28	NUM
easat-6035	104	3	%	%	NOUN
easat-6035	104	4	of	of	ADP
easat-6035	104	5	respondents	respondent	NOUN
easat-6035	104	6	reported	report	VERB
easat-6035	104	7	mistrusting	mistrust	VERB
easat-6035	104	8	other	other	ADJ
easat-6035	104	9	racial	racial	ADJ
easat-6035	104	10	groups	group	NOUN
easat-6035	104	11	,	,	PUNCT
easat-6035	104	12	indicating	indicate	VERB
easat-6035	104	13	a	a	DET
easat-6035	104	14	deep	deep	ADJ
easat-6035	104	15	and	and	CCONJ
easat-6035	104	16	pervasive	pervasive	ADJ
easat-6035	104	17	distrust	distrust	NOUN
easat-6035	104	18	across	across	ADP
easat-6035	104	19	the	the	DET
easat-6035	104	20	country	country	NOUN
easat-6035	104	21	[	[	X
easat-6035	104	22	23	23	NUM
easat-6035	104	23	]	]	PUNCT
easat-6035	104	24	;	;	PUNCT
easat-6035	104	25	see	see	VERB
easat-6035	104	26	graph	graph	NOUN
easat-6035	104	27	1	1	NUM
easat-6035	104	28	)	)	PUNCT
easat-6035	104	29	.	.	PUNCT
easat-6035	105	1	620	620	NUM
easat-6035	105	2	edelweiss	edelweiss	PROPN
easat-6035	105	3	applied	apply	VERB
easat-6035	105	4	science	science	NOUN
easat-6035	105	5	and	and	CCONJ
easat-6035	105	6	technology	technology	NOUN
easat-6035	105	7	issn	issn	PROPN
easat-6035	105	8	:	:	PUNCT
easat-6035	105	9	2576	2576	NUM
easat-6035	105	10	-	-	SYM
easat-6035	105	11	8484	8484	NUM
easat-6035	105	12	vol	vol	NOUN
easat-6035	105	13	.	.	PROPN
easat-6035	106	1	9	9	NUM
easat-6035	106	2	,	,	PUNCT
easat-6035	106	3	no	no	INTJ
easat-6035	106	4	.	.	NOUN
easat-6035	106	5	4	4	NUM
easat-6035	106	6	:	:	PUNCT
easat-6035	106	7	617	617	NUM
easat-6035	106	8	-	-	SYM
easat-6035	106	9	630	630	NUM
easat-6035	106	10	,	,	PUNCT
easat-6035	106	11	2025	2025	NUM
easat-6035	106	12	doi	doi	NOUN
easat-6035	106	13	:	:	PUNCT
easat-6035	106	14	10.55214/25768484.v9i4.6035	10.55214/25768484.v9i4.6035	PROPN
easat-6035	106	15	©	©	PROPN
easat-6035	106	16	2025	2025	NUM
easat-6035	106	17	by	by	ADP
easat-6035	106	18	the	the	DET
easat-6035	106	19	author	author	NOUN
easat-6035	106	20	;	;	PUNCT
easat-6035	106	21	licensee	licensee	PROPN
easat-6035	106	22	learning	learn	VERB
easat-6035	106	23	gate	gate	NOUN
easat-6035	106	24	figure	figure	NOUN
easat-6035	106	25	1	1	NUM
easat-6035	106	26	.	.	PUNCT
easat-6035	106	27	number	number	NOUN
easat-6035	106	28	of	of	ADP
easat-6035	106	29	major	major	ADJ
easat-6035	106	30	service	service	NOUN
easat-6035	106	31	delivery	delivery	NOUN
easat-6035	106	32	protests	protest	VERB
easat-6035	106	33	2004	2004	NUM
easat-6035	106	34	-	-	SYM
easat-6035	106	35	2014	2014	NUM
easat-6035	106	36	.	.	PUNCT
easat-6035	107	1	source	source	NOUN
easat-6035	107	2	:	:	PUNCT
easat-6035	107	3	cited	cite	VERB
easat-6035	107	4	in	in	ADP
easat-6035	107	5	psa	psa	PROPN
easat-6035	107	6	(	(	PUNCT
easat-6035	107	7	2015:7	2015:7	NUM
easat-6035	107	8	)	)	PUNCT
easat-6035	107	9	.	.	PUNCT
easat-6035	108	1	the	the	DET
easat-6035	108	2	municipal	municipal	ADJ
easat-6035	108	3	iq	iq	NOUN
easat-6035	108	4	hotspot	hotspot	NOUN
easat-6035	108	5	,	,	PUNCT
easat-6035	108	6	in	in	ADP
easat-6035	108	7	its	its	PRON
easat-6035	108	8	2023	2023	NUM
easat-6035	108	9	report	report	NOUN
easat-6035	108	10	,	,	PUNCT
easat-6035	108	11	expanded	expand	VERB
easat-6035	108	12	graph	graph	NOUN
easat-6035	108	13	1	1	NUM
easat-6035	108	14	by	by	ADP
easat-6035	108	15	adding	add	VERB
easat-6035	108	16	the	the	DET
easat-6035	108	17	information	information	NOUN
easat-6035	108	18	for	for	ADP
easat-6035	108	19	2014	2014	NUM
easat-6035	108	20	and	and	CCONJ
easat-6035	108	21	then	then	ADV
easat-6035	108	22	until	until	ADP
easat-6035	108	23	2022	2022	NUM
easat-6035	108	24	,	,	PUNCT
easat-6035	108	25	providing	provide	VERB
easat-6035	108	26	extended	extended	ADJ
easat-6035	108	27	statistics	statistic	NOUN
easat-6035	108	28	related	relate	VERB
easat-6035	108	29	to	to	ADP
easat-6035	108	30	service	service	NOUN
easat-6035	108	31	delivery	delivery	NOUN
easat-6035	108	32	protests	protest	NOUN
easat-6035	108	33	(	(	PUNCT
easat-6035	108	34	see	see	VERB
easat-6035	108	35	figures	figure	NOUN
easat-6035	108	36	2	2	NUM
easat-6035	108	37	and	and	CCONJ
easat-6035	108	38	3	3	NUM
easat-6035	108	39	)	)	PUNCT
easat-6035	108	40	.	.	PUNCT
easat-6035	109	1	figure	figure	NOUN
easat-6035	109	2	2	2	NUM
easat-6035	109	3	.	.	PUNCT
easat-6035	109	4	major	major	ADJ
easat-6035	109	5	service	service	NOUN
easat-6035	109	6	delivery	delivery	NOUN
easat-6035	109	7	protests	protest	NOUN
easat-6035	109	8	,	,	PUNCT
easat-6035	109	9	by	by	ADP
easat-6035	109	10	year	year	NOUN
easat-6035	109	11	:	:	PUNCT
easat-6035	109	12	2004	2004	NUM
easat-6035	109	13	–	–	PUNCT
easat-6035	109	14	(	(	PUNCT
easat-6035	109	15	31st	31st	NOUN
easat-6035	109	16	july	july	PROPN
easat-6035	109	17	)	)	PUNCT
easat-6035	109	18	2012	2012	NUM
easat-6035	109	19	.	.	PUNCT
easat-6035	110	1	source	source	NOUN
easat-6035	110	2	:	:	PUNCT
easat-6035	110	3	municipal	municipal	ADJ
easat-6035	110	4	iq	iq	NOUN
easat-6035	110	5	hotspot	hotspot	PROPN
easat-6035	110	6	monitor	monitor	NOUN
easat-6035	110	7	,	,	PUNCT
easat-6035	110	8	cited	cite	VERB
easat-6035	110	9	in	in	ADP
easat-6035	110	10	department	department	PROPN
easat-6035	110	11	of	of	ADP
easat-6035	110	12	cooperative	cooperative	ADJ
easat-6035	110	13	governance	governance	NOUN
easat-6035	110	14	and	and	CCONJ
easat-6035	110	15	traditional	traditional	ADJ
easat-6035	110	16	affairs	affair	NOUN
easat-6035	110	17	(	(	PUNCT
easat-6035	110	18	cogta	cogta	ADJ
easat-6035	110	19	)	)	PUNCT
easat-6035	111	1	[	[	X
easat-6035	111	2	24	24	NUM
easat-6035	111	3	]	]	PUNCT
easat-6035	111	4	.	.	PUNCT
easat-6035	112	1	the	the	DET
easat-6035	112	2	statistics	statistic	NOUN
easat-6035	112	3	shown	show	VERB
easat-6035	112	4	in	in	ADP
easat-6035	112	5	figure	figure	NOUN
easat-6035	112	6	2	2	NUM
easat-6035	112	7	indicate	indicate	VERB
easat-6035	112	8	that	that	SCONJ
easat-6035	112	9	protests	protest	NOUN
easat-6035	112	10	over	over	ADP
easat-6035	112	11	service	service	NOUN
easat-6035	112	12	delivery	delivery	NOUN
easat-6035	112	13	increased	increase	VERB
easat-6035	112	14	by	by	ADP
easat-6035	112	15	22	22	NUM
easat-6035	112	16	%	%	NOUN
easat-6035	112	17	during	during	ADP
easat-6035	112	18	the	the	DET
easat-6035	112	19	period	period	NOUN
easat-6035	112	20	under	under	ADP
easat-6035	112	21	review	review	NOUN
easat-6035	112	22	.	.	PUNCT
easat-6035	113	1	july	july	PROPN
easat-6035	113	2	was	be	AUX
easat-6035	113	3	an	an	DET
easat-6035	113	4	unusually	unusually	ADV
easat-6035	113	5	protest	protest	NOUN
easat-6035	113	6	-	-	PUNCT
easat-6035	113	7	filled	fill	VERB
easat-6035	113	8	winter	winter	NOUN
easat-6035	113	9	month	month	NOUN
easat-6035	113	10	,	,	PUNCT
easat-6035	113	11	although	although	SCONJ
easat-6035	113	12	not	not	PART
easat-6035	113	13	as	as	ADV
easat-6035	113	14	high	high	ADJ
easat-6035	113	15	as	as	ADP
easat-6035	113	16	the	the	DET
easat-6035	113	17	peak	peak	NOUN
easat-6035	113	18	in	in	ADP
easat-6035	113	19	may	may	PROPN
easat-6035	113	20	.	.	PUNCT
easat-6035	114	1	of	of	ADP
easat-6035	114	2	the	the	DET
easat-6035	114	3	protests	protest	NOUN
easat-6035	114	4	that	that	SCONJ
easat-6035	114	5	month	month	NOUN
easat-6035	114	6	,	,	PUNCT
easat-6035	114	7	41	41	NUM
easat-6035	114	8	%	%	NOUN
easat-6035	114	9	occurred	occur	VERB
easat-6035	114	10	in	in	ADP
easat-6035	114	11	impoverished	impoverished	ADJ
easat-6035	114	12	informal	informal	ADJ
easat-6035	114	13	settlements	settlement	NOUN
easat-6035	114	14	,	,	PUNCT
easat-6035	114	15	and	and	CCONJ
easat-6035	114	16	46	46	NUM
easat-6035	114	17	%	%	NOUN
easat-6035	114	18	were	be	AUX
easat-6035	114	19	complaints	complaint	NOUN
easat-6035	114	20	about	about	ADP
easat-6035	114	21	electricity	electricity	NOUN
easat-6035	114	22	[	[	X
easat-6035	114	23	24	24	NUM
easat-6035	114	24	]	]	PUNCT
easat-6035	114	25	.	.	PUNCT
easat-6035	115	1	621	621	NUM
easat-6035	115	2	edelweiss	edelweiss	PROPN
easat-6035	115	3	applied	apply	VERB
easat-6035	115	4	science	science	NOUN
easat-6035	115	5	and	and	CCONJ
easat-6035	115	6	technology	technology	NOUN
easat-6035	115	7	issn	issn	PROPN
easat-6035	115	8	:	:	PUNCT
easat-6035	115	9	2576	2576	NUM
easat-6035	115	10	-	-	SYM
easat-6035	115	11	8484	8484	NUM
easat-6035	115	12	vol	vol	NOUN
easat-6035	115	13	.	.	PROPN
easat-6035	116	1	9	9	NUM
easat-6035	116	2	,	,	PUNCT
easat-6035	116	3	no	no	INTJ
easat-6035	116	4	.	.	NOUN
easat-6035	116	5	4	4	NUM
easat-6035	116	6	:	:	PUNCT
easat-6035	116	7	617	617	NUM
easat-6035	116	8	-	-	SYM
easat-6035	116	9	630	630	NUM
easat-6035	116	10	,	,	PUNCT
easat-6035	116	11	2025	2025	NUM
easat-6035	116	12	doi	doi	NOUN
easat-6035	116	13	:	:	PUNCT
easat-6035	116	14	10.55214/25768484.v9i4.6035	10.55214/25768484.v9i4.6035	PROPN
easat-6035	116	15	©	©	PROPN
easat-6035	116	16	2025	2025	NUM
easat-6035	116	17	by	by	ADP
easat-6035	116	18	the	the	DET
easat-6035	116	19	author	author	NOUN
easat-6035	116	20	;	;	PUNCT
easat-6035	116	21	licensee	licensee	PROPN
easat-6035	116	22	learning	learn	VERB
easat-6035	116	23	gate	gate	PROPN
easat-6035	116	24	figure	figure	NOUN
easat-6035	116	25	3	3	NUM
easat-6035	116	26	.	.	PUNCT
easat-6035	116	27	major	major	ADJ
easat-6035	116	28	service	service	NOUN
easat-6035	116	29	delivery	delivery	NOUN
easat-6035	116	30	protests	protest	NOUN
easat-6035	116	31	by	by	ADP
easat-6035	116	32	year	year	NOUN
easat-6035	116	33	(	(	PUNCT
easat-6035	116	34	2004	2004	NUM
easat-6035	116	35	–	–	PUNCT
easat-6035	116	36	2022	2022	NUM
easat-6035	116	37	*	*	NUM
easat-6035	116	38	)	)	PUNCT
easat-6035	116	39	.	.	PUNCT
easat-6035	117	1	note	note	VERB
easat-6035	117	2	:	:	PUNCT
easat-6035	117	3	*	*	PUNCT
easat-6035	117	4	jan	jan	PROPN
easat-6035	117	5	-	-	PUNCT
easat-6035	117	6	dec	dec	PROPN
easat-6035	117	7	2022	2022	NUM
easat-6035	117	8	.	.	PUNCT
easat-6035	118	1	source	source	NOUN
easat-6035	118	2	:	:	PUNCT
easat-6035	118	3	municipal	municipal	ADJ
easat-6035	118	4	iq	iq	NOUN
easat-6035	118	5	municipal	municipal	ADJ
easat-6035	118	6	hotspots	hotspot	NOUN
easat-6035	118	7	monitor	monitor	NOUN
easat-6035	119	1	[	[	X
easat-6035	119	2	25	25	NUM
easat-6035	119	3	]	]	PUNCT
easat-6035	119	4	.	.	PUNCT
easat-6035	120	1	wasserman	wasserman	PROPN
easat-6035	120	2	,	,	PUNCT
easat-6035	120	3	chuma	chuma	NOUN
easat-6035	120	4	,	,	PUNCT
easat-6035	120	5	and	and	CCONJ
easat-6035	120	6	bosch	bosch	PROPN
easat-6035	120	7	(	(	PUNCT
easat-6035	120	8	2018	2018	NUM
easat-6035	120	9	,	,	PUNCT
easat-6035	120	10	cited	cite	VERB
easat-6035	120	11	in	in	ADP
easat-6035	120	12	mamokhere	mamokhere	ADV
easat-6035	120	13	[	[	X
easat-6035	120	14	26	26	NUM
easat-6035	120	15	]	]	PUNCT
easat-6035	120	16	)	)	PUNCT
easat-6035	120	17	indicated	indicate	VERB
easat-6035	120	18	that	that	SCONJ
easat-6035	120	19	service	service	NOUN
easat-6035	120	20	delivery	delivery	NOUN
easat-6035	120	21	protests	protest	NOUN
easat-6035	120	22	are	be	AUX
easat-6035	120	23	a	a	DET
easat-6035	120	24	significant	significant	ADJ
easat-6035	120	25	tool	tool	NOUN
easat-6035	120	26	for	for	ADP
easat-6035	120	27	drawing	draw	VERB
easat-6035	120	28	attention	attention	NOUN
easat-6035	120	29	to	to	ADP
easat-6035	120	30	shortcomings	shortcoming	NOUN
easat-6035	120	31	in	in	ADP
easat-6035	120	32	south	south	PROPN
easat-6035	120	33	africa	africa	PROPN
easat-6035	120	34	’s	’s	PART
easat-6035	120	35	service	service	NOUN
easat-6035	120	36	delivery	delivery	NOUN
easat-6035	120	37	.	.	PUNCT
easat-6035	121	1	protesters	protester	NOUN
easat-6035	121	2	can	can	AUX
easat-6035	121	3	pressure	pressure	VERB
easat-6035	121	4	the	the	DET
easat-6035	121	5	government	government	NOUN
easat-6035	121	6	to	to	PART
easat-6035	121	7	enhance	enhance	VERB
easat-6035	121	8	service	service	NOUN
easat-6035	121	9	delivery	delivery	NOUN
easat-6035	121	10	in	in	ADP
easat-6035	121	11	affected	affected	ADJ
easat-6035	121	12	areas	area	NOUN
easat-6035	121	13	by	by	ADP
easat-6035	121	14	highlighting	highlight	VERB
easat-6035	121	15	these	these	DET
easat-6035	121	16	problems	problem	NOUN
easat-6035	121	17	.	.	PUNCT
easat-6035	122	1	these	these	DET
easat-6035	122	2	protests	protest	NOUN
easat-6035	122	3	also	also	ADV
easat-6035	122	4	help	help	VERB
easat-6035	122	5	raise	raise	VERB
easat-6035	122	6	awareness	awareness	NOUN
easat-6035	122	7	among	among	ADP
easat-6035	122	8	the	the	DET
easat-6035	122	9	media	medium	NOUN
easat-6035	122	10	and	and	CCONJ
easat-6035	122	11	the	the	DET
easat-6035	122	12	general	general	ADJ
easat-6035	122	13	public	public	NOUN
easat-6035	122	14	about	about	ADP
easat-6035	122	15	the	the	DET
easat-6035	122	16	challenges	challenge	NOUN
easat-6035	122	17	communities	community	NOUN
easat-6035	122	18	face	face	VERB
easat-6035	122	19	when	when	SCONJ
easat-6035	122	20	lacking	lack	VERB
easat-6035	122	21	essential	essential	ADJ
easat-6035	122	22	services	service	NOUN
easat-6035	122	23	.	.	PUNCT
easat-6035	123	1	in	in	ADP
easat-6035	123	2	this	this	DET
easat-6035	123	3	way	way	NOUN
easat-6035	123	4	,	,	PUNCT
easat-6035	123	5	wasserman	wasserman	PROPN
easat-6035	123	6	et	et	PROPN
easat-6035	123	7	al	al	PROPN
easat-6035	123	8	.	.	PROPN
easat-6035	124	1	(	(	PUNCT
easat-6035	124	2	2018	2018	NUM
easat-6035	124	3	,	,	PUNCT
easat-6035	124	4	cited	cite	VERB
easat-6035	124	5	in	in	ADP
easat-6035	124	6	mamokhere	mamokhere	ADV
easat-6035	124	7	[	[	X
easat-6035	124	8	26	26	NUM
easat-6035	124	9	]	]	PUNCT
easat-6035	124	10	)	)	PUNCT
easat-6035	124	11	posit	posit	VERB
easat-6035	124	12	that	that	SCONJ
easat-6035	124	13	service	service	NOUN
easat-6035	124	14	delivery	delivery	NOUN
easat-6035	124	15	protests	protest	NOUN
easat-6035	124	16	can	can	AUX
easat-6035	124	17	catalyse	catalyse	VERB
easat-6035	124	18	change	change	NOUN
easat-6035	124	19	,	,	PUNCT
easat-6035	124	20	potentially	potentially	ADV
easat-6035	124	21	leading	lead	VERB
easat-6035	124	22	to	to	ADP
easat-6035	124	23	more	more	ADV
easat-6035	124	24	acceptable	acceptable	ADJ
easat-6035	124	25	outcomes	outcome	NOUN
easat-6035	124	26	for	for	ADP
easat-6035	124	27	citizens	citizen	NOUN
easat-6035	124	28	and	and	CCONJ
easat-6035	124	29	improved	improve	VERB
easat-6035	124	30	service	service	NOUN
easat-6035	124	31	delivery	delivery	NOUN
easat-6035	124	32	.	.	PUNCT
easat-6035	125	1	the	the	DET
easat-6035	125	2	author	author	NOUN
easat-6035	125	3	of	of	ADP
easat-6035	125	4	this	this	DET
easat-6035	125	5	article	article	NOUN
easat-6035	125	6	contends	contend	VERB
easat-6035	125	7	that	that	SCONJ
easat-6035	125	8	such	such	ADJ
easat-6035	125	9	demonstrations	demonstration	NOUN
easat-6035	125	10	must	must	AUX
easat-6035	125	11	be	be	AUX
easat-6035	125	12	carried	carry	VERB
easat-6035	125	13	out	out	ADP
easat-6035	125	14	legally	legally	ADV
easat-6035	125	15	and	and	CCONJ
easat-6035	125	16	peacefully	peacefully	ADV
easat-6035	125	17	,	,	PUNCT
easat-6035	125	18	with	with	ADP
easat-6035	125	19	all	all	DET
easat-6035	125	20	participants	participant	NOUN
easat-6035	125	21	engaging	engage	VERB
easat-6035	125	22	in	in	ADP
easat-6035	125	23	productive	productive	ADJ
easat-6035	125	24	discussions	discussion	NOUN
easat-6035	125	25	to	to	PART
easat-6035	125	26	address	address	VERB
easat-6035	125	27	the	the	DET
easat-6035	125	28	underlying	underlie	VERB
easat-6035	125	29	issues	issue	NOUN
easat-6035	125	30	.	.	PUNCT
easat-6035	126	1	3	3	X
easat-6035	126	2	.	.	X
easat-6035	126	3	factors	factor	NOUN
easat-6035	126	4	causing	cause	VERB
easat-6035	126	5	inadequate	inadequate	ADJ
easat-6035	126	6	service	service	NOUN
easat-6035	126	7	delivery	delivery	NOUN
easat-6035	126	8	in	in	ADP
easat-6035	126	9	municipalities	municipality	NOUN
easat-6035	126	10	poor	poor	ADJ
easat-6035	126	11	financial	financial	ADJ
easat-6035	126	12	management	management	NOUN
easat-6035	126	13	and	and	CCONJ
easat-6035	126	14	a	a	DET
easat-6035	126	15	lack	lack	NOUN
easat-6035	126	16	of	of	ADP
easat-6035	126	17	accountability	accountability	NOUN
easat-6035	126	18	are	be	AUX
easat-6035	126	19	exerting	exert	VERB
easat-6035	126	20	pressure	pressure	NOUN
easat-6035	126	21	on	on	ADP
easat-6035	126	22	south	south	ADJ
easat-6035	126	23	african	african	ADJ
easat-6035	126	24	municipalities	municipality	NOUN
easat-6035	126	25	,	,	PUNCT
easat-6035	126	26	adversely	adversely	ADV
easat-6035	126	27	affecting	affect	VERB
easat-6035	126	28	the	the	DET
easat-6035	126	29	provision	provision	NOUN
easat-6035	126	30	of	of	ADP
easat-6035	126	31	efficient	efficient	ADJ
easat-6035	126	32	and	and	CCONJ
easat-6035	126	33	effective	effective	ADJ
easat-6035	126	34	services	service	NOUN
easat-6035	126	35	.	.	PUNCT
easat-6035	127	1	in	in	ADP
easat-6035	127	2	south	south	PROPN
easat-6035	127	3	africa	africa	PROPN
easat-6035	127	4	,	,	PUNCT
easat-6035	127	5	financial	financial	ADJ
easat-6035	127	6	control	control	NOUN
easat-6035	127	7	is	be	AUX
easat-6035	127	8	the	the	DET
easat-6035	127	9	primary	primary	ADJ
easat-6035	127	10	determinant	determinant	NOUN
easat-6035	127	11	of	of	ADP
easat-6035	127	12	local	local	ADJ
easat-6035	127	13	government	government	NOUN
easat-6035	127	14	’s	’s	PART
easat-6035	127	15	success	success	NOUN
easat-6035	127	16	or	or	CCONJ
easat-6035	127	17	failure	failure	NOUN
easat-6035	127	18	.	.	PUNCT
easat-6035	128	1	municipalities	municipality	NOUN
easat-6035	128	2	face	face	VERB
easat-6035	128	3	numerous	numerous	ADJ
easat-6035	128	4	challenges	challenge	NOUN
easat-6035	128	5	in	in	ADP
easat-6035	128	6	managing	manage	VERB
easat-6035	128	7	their	their	PRON
easat-6035	128	8	finances	finance	NOUN
easat-6035	128	9	effectively	effectively	ADV
easat-6035	128	10	and	and	CCONJ
easat-6035	128	11	efficiently	efficiently	ADV
easat-6035	128	12	.	.	PUNCT
easat-6035	129	1	these	these	DET
easat-6035	129	2	challenges	challenge	NOUN
easat-6035	129	3	include	include	VERB
easat-6035	129	4	corruption	corruption	NOUN
easat-6035	129	5	,	,	PUNCT
easat-6035	129	6	failure	failure	NOUN
easat-6035	129	7	to	to	PART
easat-6035	129	8	collect	collect	VERB
easat-6035	129	9	overdue	overdue	ADJ
easat-6035	129	10	debt	debt	NOUN
easat-6035	129	11	,	,	PUNCT
easat-6035	129	12	lack	lack	NOUN
easat-6035	129	13	of	of	ADP
easat-6035	129	14	knowledge	knowledge	NOUN
easat-6035	129	15	,	,	PUNCT
easat-6035	129	16	and	and	CCONJ
easat-6035	129	17	exorbitant	exorbitant	ADJ
easat-6035	129	18	salaries	salary	NOUN
easat-6035	129	19	and	and	CCONJ
easat-6035	129	20	bonuses	bonus	NOUN
easat-6035	129	21	[	[	X
easat-6035	129	22	27	27	NUM
easat-6035	129	23	]	]	PUNCT
easat-6035	129	24	.	.	PUNCT
easat-6035	130	1	these	these	DET
easat-6035	130	2	issues	issue	NOUN
easat-6035	130	3	also	also	ADV
easat-6035	130	4	hinder	hinder	VERB
easat-6035	130	5	the	the	DET
easat-6035	130	6	effective	effective	ADJ
easat-6035	130	7	and	and	CCONJ
easat-6035	130	8	efficient	efficient	ADJ
easat-6035	130	9	delivery	delivery	NOUN
easat-6035	130	10	of	of	ADP
easat-6035	130	11	municipal	municipal	ADJ
easat-6035	130	12	services	service	NOUN
easat-6035	130	13	.	.	PUNCT
easat-6035	131	1	additionally	additionally	ADV
easat-6035	131	2	,	,	PUNCT
easat-6035	131	3	financial	financial	ADJ
easat-6035	131	4	mismanagement	mismanagement	NOUN
easat-6035	131	5	is	be	AUX
easat-6035	131	6	driven	drive	VERB
easat-6035	131	7	by	by	ADP
easat-6035	131	8	various	various	ADJ
easat-6035	131	9	other	other	ADJ
easat-6035	131	10	factors	factor	NOUN
easat-6035	131	11	,	,	PUNCT
easat-6035	131	12	such	such	ADJ
easat-6035	131	13	as	as	ADP
easat-6035	131	14	“	"	PUNCT
easat-6035	131	15	a	a	DET
easat-6035	131	16	lack	lack	NOUN
easat-6035	131	17	of	of	ADP
easat-6035	131	18	skills	skill	NOUN
easat-6035	131	19	and	and	CCONJ
easat-6035	131	20	a	a	DET
easat-6035	131	21	lack	lack	NOUN
easat-6035	131	22	of	of	ADP
easat-6035	131	23	internal	internal	ADJ
easat-6035	131	24	controls	control	NOUN
easat-6035	131	25	”	"	PUNCT
easat-6035	132	1	[	[	X
easat-6035	132	2	24	24	NUM
easat-6035	132	3	]	]	PUNCT
easat-6035	132	4	;	;	PUNCT
easat-6035	132	5	see	see	VERB
easat-6035	132	6	figure	figure	NOUN
easat-6035	132	7	4	4	NUM
easat-6035	132	8	)	)	PUNCT
easat-6035	132	9	.	.	PUNCT
easat-6035	133	1	622	622	NUM
easat-6035	133	2	edelweiss	edelweiss	PROPN
easat-6035	133	3	applied	apply	VERB
easat-6035	133	4	science	science	NOUN
easat-6035	133	5	and	and	CCONJ
easat-6035	133	6	technology	technology	NOUN
easat-6035	133	7	issn	issn	PROPN
easat-6035	133	8	:	:	PUNCT
easat-6035	133	9	2576	2576	NUM
easat-6035	133	10	-	-	SYM
easat-6035	133	11	8484	8484	NUM
easat-6035	133	12	vol	vol	NOUN
easat-6035	133	13	.	.	PROPN
easat-6035	134	1	9	9	NUM
easat-6035	134	2	,	,	PUNCT
easat-6035	134	3	no	no	INTJ
easat-6035	134	4	.	.	NOUN
easat-6035	134	5	4	4	NUM
easat-6035	134	6	:	:	PUNCT
easat-6035	134	7	617	617	NUM
easat-6035	134	8	-	-	SYM
easat-6035	134	9	630	630	NUM
easat-6035	134	10	,	,	PUNCT
easat-6035	134	11	2025	2025	NUM
easat-6035	134	12	doi	doi	NOUN
easat-6035	134	13	:	:	PUNCT
easat-6035	134	14	10.55214/25768484.v9i4.6035	10.55214/25768484.v9i4.6035	PROPN
easat-6035	134	15	©	©	PROPN
easat-6035	134	16	2025	2025	NUM
easat-6035	134	17	by	by	ADP
easat-6035	134	18	the	the	DET
easat-6035	134	19	author	author	NOUN
easat-6035	134	20	;	;	PUNCT
easat-6035	134	21	licensee	licensee	PROPN
easat-6035	134	22	learning	learn	VERB
easat-6035	134	23	gate	gate	NOUN
easat-6035	134	24	figure	figure	NOUN
easat-6035	134	25	4	4	NUM
easat-6035	134	26	.	.	PUNCT
easat-6035	135	1	most	most	ADV
easat-6035	135	2	significant	significant	ADJ
easat-6035	135	3	financial	financial	ADJ
easat-6035	135	4	management	management	NOUN
easat-6035	135	5	challenges	challenge	NOUN
easat-6035	135	6	.	.	PUNCT
easat-6035	136	1	source	source	NOUN
easat-6035	136	2	:	:	PUNCT
easat-6035	136	3	department	department	NOUN
easat-6035	136	4	of	of	ADP
easat-6035	136	5	cooperative	cooperative	ADJ
easat-6035	136	6	governance	governance	NOUN
easat-6035	136	7	and	and	CCONJ
easat-6035	136	8	traditional	traditional	ADJ
easat-6035	136	9	affairs	affair	NOUN
easat-6035	136	10	(	(	PUNCT
easat-6035	136	11	cogta	cogta	ADJ
easat-6035	136	12	)	)	PUNCT
easat-6035	137	1	[	[	X
easat-6035	137	2	24	24	NUM
easat-6035	137	3	]	]	PUNCT
easat-6035	137	4	.	.	PUNCT
easat-6035	138	1	the	the	DET
easat-6035	138	2	national	national	PROPN
easat-6035	138	3	planning	planning	PROPN
easat-6035	138	4	commission	commission	PROPN
easat-6035	138	5	[	[	X
easat-6035	138	6	28	28	NUM
easat-6035	138	7	]	]	PUNCT
easat-6035	138	8	notes	note	VERB
easat-6035	138	9	that	that	SCONJ
easat-6035	138	10	local	local	ADJ
easat-6035	138	11	governments	government	NOUN
easat-6035	138	12	are	be	AUX
easat-6035	138	13	currently	currently	ADV
easat-6035	138	14	severely	severely	ADV
easat-6035	138	15	hampered	hamper	VERB
easat-6035	138	16	by	by	ADP
easat-6035	138	17	financial	financial	ADJ
easat-6035	138	18	constraints	constraint	NOUN
easat-6035	138	19	.	.	PUNCT
easat-6035	139	1	numerous	numerous	ADJ
easat-6035	139	2	south	south	ADJ
easat-6035	139	3	african	african	ADJ
easat-6035	139	4	municipalities	municipality	NOUN
easat-6035	139	5	are	be	AUX
easat-6035	139	6	already	already	ADV
easat-6035	139	7	experiencing	experience	VERB
easat-6035	139	8	financial	financial	ADJ
easat-6035	139	9	difficulties	difficulty	NOUN
easat-6035	139	10	due	due	ADJ
easat-6035	139	11	to	to	ADP
easat-6035	139	12	decreased	decrease	VERB
easat-6035	139	13	revenue	revenue	NOUN
easat-6035	139	14	collection	collection	NOUN
easat-6035	139	15	,	,	PUNCT
easat-6035	139	16	heavy	heavy	ADJ
easat-6035	139	17	reliance	reliance	NOUN
easat-6035	139	18	on	on	ADP
easat-6035	139	19	national	national	ADJ
easat-6035	139	20	government	government	NOUN
easat-6035	139	21	grants	grant	NOUN
easat-6035	139	22	,	,	PUNCT
easat-6035	139	23	and	and	CCONJ
easat-6035	139	24	rising	rise	VERB
easat-6035	139	25	socioeconomic	socioeconomic	ADJ
easat-6035	139	26	challenges	challenge	NOUN
easat-6035	139	27	that	that	PRON
easat-6035	139	28	have	have	AUX
easat-6035	139	29	increased	increase	VERB
easat-6035	139	30	the	the	DET
easat-6035	139	31	demand	demand	NOUN
easat-6035	139	32	for	for	ADP
easat-6035	139	33	essential	essential	ADJ
easat-6035	139	34	services	service	NOUN
easat-6035	139	35	[	[	X
easat-6035	139	36	29	29	NUM
easat-6035	139	37	]	]	PUNCT
easat-6035	139	38	.	.	PUNCT
easat-6035	140	1	more	more	ADJ
easat-6035	140	2	than	than	ADP
easat-6035	140	3	half	half	NOUN
easat-6035	140	4	of	of	ADP
easat-6035	140	5	the	the	DET
easat-6035	140	6	country	country	NOUN
easat-6035	140	7	’s	’s	PART
easat-6035	140	8	257	257	NUM
easat-6035	140	9	municipalities	municipality	NOUN
easat-6035	140	10	are	be	AUX
easat-6035	140	11	bankrupt	bankrupt	ADJ
easat-6035	140	12	and	and	CCONJ
easat-6035	140	13	unable	unable	ADJ
easat-6035	140	14	to	to	PART
easat-6035	140	15	pay	pay	VERB
easat-6035	140	16	their	their	PRON
easat-6035	140	17	debts	debt	NOUN
easat-6035	140	18	or	or	CCONJ
easat-6035	140	19	the	the	DET
easat-6035	140	20	pensions	pension	NOUN
easat-6035	140	21	of	of	ADP
easat-6035	140	22	their	their	PRON
easat-6035	140	23	service	service	NOUN
easat-6035	140	24	workers	worker	NOUN
easat-6035	140	25	,	,	PUNCT
easat-6035	140	26	according	accord	VERB
easat-6035	140	27	to	to	ADP
easat-6035	140	28	finance	finance	NOUN
easat-6035	140	29	minister	minister	PROPN
easat-6035	140	30	enoch	enoch	PROPN
easat-6035	140	31	godongwana	godongwana	PROPN
easat-6035	140	32	,	,	PUNCT
easat-6035	140	33	as	as	SCONJ
easat-6035	140	34	cited	cite	VERB
easat-6035	140	35	by	by	ADP
easat-6035	140	36	ensor	ensor	PROPN
easat-6035	140	37	[	[	X
easat-6035	140	38	30	30	NUM
easat-6035	140	39	]	]	PUNCT
easat-6035	140	40	.	.	PUNCT
easat-6035	141	1	additionally	additionally	ADV
easat-6035	141	2	,	,	PUNCT
easat-6035	141	3	the	the	DET
easat-6035	141	4	auditor	auditor	NOUN
easat-6035	141	5	-	-	PUNCT
easat-6035	141	6	general	general	NOUN
easat-6035	141	7	’s	’s	PART
easat-6035	141	8	office	office	NOUN
easat-6035	141	9	reports	report	VERB
easat-6035	141	10	that	that	SCONJ
easat-6035	141	11	28	28	NUM
easat-6035	141	12	%	%	NOUN
easat-6035	141	13	of	of	ADP
easat-6035	141	14	south	south	PROPN
easat-6035	141	15	africa	africa	PROPN
easat-6035	141	16	’s	’s	PART
easat-6035	141	17	municipalities	municipality	NOUN
easat-6035	141	18	are	be	AUX
easat-6035	141	19	in	in	ADP
easat-6035	141	20	such	such	ADJ
easat-6035	141	21	dire	dire	ADJ
easat-6035	141	22	financial	financial	ADJ
easat-6035	141	23	condition	condition	NOUN
easat-6035	141	24	that	that	SCONJ
easat-6035	141	25	it	it	PRON
easat-6035	141	26	is	be	AUX
easat-6035	141	27	unlikely	unlikely	ADJ
easat-6035	141	28	they	they	PRON
easat-6035	141	29	will	will	AUX
easat-6035	141	30	remain	remain	VERB
easat-6035	141	31	viable	viable	ADJ
easat-6035	141	32	in	in	ADP
easat-6035	141	33	the	the	DET
easat-6035	141	34	future	future	NOUN
easat-6035	141	35	[	[	X
easat-6035	141	36	31	31	NUM
easat-6035	141	37	]	]	PUNCT
easat-6035	141	38	.	.	PUNCT
easat-6035	142	1	the	the	DET
easat-6035	142	2	national	national	ADJ
easat-6035	142	3	treasury	treasury	PROPN
easat-6035	142	4	remains	remain	VERB
easat-6035	142	5	concerned	concerned	ADJ
easat-6035	142	6	about	about	ADP
easat-6035	142	7	the	the	DET
easat-6035	142	8	financial	financial	ADJ
easat-6035	142	9	instability	instability	NOUN
easat-6035	142	10	of	of	ADP
easat-6035	142	11	south	south	PROPN
easat-6035	142	12	africa	africa	PROPN
easat-6035	142	13	’s	’s	PART
easat-6035	142	14	257	257	NUM
easat-6035	142	15	municipalities	municipality	NOUN
easat-6035	142	16	due	due	ADP
easat-6035	142	17	to	to	ADP
easat-6035	142	18	persistent	persistent	ADJ
easat-6035	142	19	issues	issue	NOUN
easat-6035	142	20	such	such	ADJ
easat-6035	142	21	as	as	ADP
easat-6035	142	22	mounting	mount	VERB
easat-6035	142	23	municipal	municipal	ADJ
easat-6035	142	24	and	and	CCONJ
easat-6035	142	25	customer	customer	NOUN
easat-6035	142	26	debt	debt	NOUN
easat-6035	142	27	,	,	PUNCT
easat-6035	142	28	poor	poor	ADJ
easat-6035	142	29	revenue	revenue	NOUN
easat-6035	142	30	collection	collection	NOUN
easat-6035	142	31	,	,	PUNCT
easat-6035	142	32	and	and	CCONJ
easat-6035	142	33	underspending	underspending	NOUN
easat-6035	142	34	of	of	ADP
easat-6035	142	35	grant	grant	NOUN
easat-6035	142	36	allocations	allocation	NOUN
easat-6035	142	37	.	.	PUNCT
easat-6035	143	1	former	former	ADJ
easat-6035	143	2	president	president	PROPN
easat-6035	143	3	kgalema	kgalema	PROPN
easat-6035	143	4	motlanthe	motlanthe	PROPN
easat-6035	143	5	has	have	AUX
easat-6035	143	6	warned	warn	VERB
easat-6035	143	7	that	that	SCONJ
easat-6035	143	8	the	the	DET
easat-6035	143	9	country	country	NOUN
easat-6035	143	10	’s	’s	PART
easat-6035	143	11	municipalities	municipality	NOUN
easat-6035	143	12	are	be	AUX
easat-6035	143	13	on	on	ADP
easat-6035	143	14	the	the	DET
easat-6035	143	15	verge	verge	NOUN
easat-6035	143	16	of	of	ADP
easat-6035	143	17	collapse	collapse	NOUN
easat-6035	143	18	,	,	PUNCT
easat-6035	143	19	noting	note	VERB
easat-6035	143	20	that	that	SCONJ
easat-6035	143	21	66	66	NUM
easat-6035	143	22	are	be	AUX
easat-6035	143	23	dysfunctional	dysfunctional	ADJ
easat-6035	143	24	and	and	CCONJ
easat-6035	143	25	163	163	NUM
easat-6035	143	26	are	be	AUX
easat-6035	143	27	in	in	ADP
easat-6035	143	28	distress	distress	NOUN
easat-6035	143	29	[	[	X
easat-6035	143	30	32	32	NUM
easat-6035	143	31	]	]	PUNCT
easat-6035	143	32	.	.	PUNCT
easat-6035	144	1	the	the	DET
easat-6035	144	2	treasury	treasury	PROPN
easat-6035	144	3	has	have	AUX
easat-6035	144	4	previously	previously	ADV
easat-6035	144	5	cautioned	caution	VERB
easat-6035	144	6	that	that	SCONJ
easat-6035	144	7	significant	significant	ADJ
easat-6035	144	8	underspending	underspending	NOUN
easat-6035	144	9	in	in	ADP
easat-6035	144	10	this	this	DET
easat-6035	144	11	sector	sector	NOUN
easat-6035	144	12	could	could	AUX
easat-6035	144	13	have	have	VERB
easat-6035	144	14	disastrous	disastrous	ADJ
easat-6035	144	15	effects	effect	NOUN
easat-6035	144	16	for	for	ADP
easat-6035	144	17	affected	affected	ADJ
easat-6035	144	18	municipalities	municipality	NOUN
easat-6035	144	19	,	,	PUNCT
easat-6035	144	20	particularly	particularly	ADV
easat-6035	144	21	regarding	regard	VERB
easat-6035	144	22	councils	council	NOUN
easat-6035	144	23	’	'	PUNCT
easat-6035	144	24	ability	ability	NOUN
easat-6035	144	25	to	to	PART
easat-6035	144	26	carry	carry	VERB
easat-6035	144	27	out	out	ADP
easat-6035	144	28	their	their	PRON
easat-6035	144	29	service	service	NOUN
easat-6035	144	30	delivery	delivery	NOUN
easat-6035	144	31	mandates	mandate	NOUN
easat-6035	144	32	[	[	X
easat-6035	144	33	32	32	NUM
easat-6035	144	34	]	]	PUNCT
easat-6035	144	35	.	.	PUNCT
easat-6035	145	1	maarten	maarten	PROPN
easat-6035	145	2	ackerman	ackerman	PROPN
easat-6035	145	3	,	,	PUNCT
easat-6035	145	4	chief	chief	ADJ
easat-6035	145	5	economist	economist	NOUN
easat-6035	145	6	at	at	ADP
easat-6035	145	7	citadel	citadel	PROPN
easat-6035	145	8	,	,	PUNCT
easat-6035	145	9	cautioned	caution	VERB
easat-6035	145	10	that	that	SCONJ
easat-6035	145	11	the	the	DET
easat-6035	145	12	quality	quality	NOUN
easat-6035	145	13	of	of	ADP
easat-6035	145	14	our	our	PRON
easat-6035	145	15	municipal	municipal	ADJ
easat-6035	145	16	audits	audits	NOUN
easat-6035	145	17	and	and	CCONJ
easat-6035	145	18	service	service	NOUN
easat-6035	145	19	delivery	delivery	NOUN
easat-6035	145	20	is	be	AUX
easat-6035	145	21	deteriorating	deteriorate	VERB
easat-6035	145	22	and	and	CCONJ
easat-6035	145	23	that	that	SCONJ
easat-6035	145	24	the	the	DET
easat-6035	145	25	leniency	leniency	NOUN
easat-6035	145	26	currently	currently	ADV
easat-6035	145	27	shown	show	VERB
easat-6035	145	28	to	to	ADP
easat-6035	145	29	defaulting	default	VERB
easat-6035	145	30	municipalities	municipality	NOUN
easat-6035	145	31	sends	send	VERB
easat-6035	145	32	the	the	DET
easat-6035	145	33	wrong	wrong	ADJ
easat-6035	145	34	message	message	NOUN
easat-6035	145	35	to	to	ADP
easat-6035	145	36	other	other	ADJ
easat-6035	145	37	indebted	indebted	ADJ
easat-6035	145	38	state	state	NOUN
easat-6035	145	39	-	-	PUNCT
easat-6035	145	40	owned	own	VERB
easat-6035	145	41	businesses	business	NOUN
easat-6035	145	42	[	[	X
easat-6035	145	43	32	32	NUM
easat-6035	145	44	]	]	PUNCT
easat-6035	145	45	.	.	PUNCT
easat-6035	146	1	many	many	ADJ
easat-6035	146	2	local	local	ADJ
easat-6035	146	3	municipalities	municipality	NOUN
easat-6035	146	4	in	in	ADP
easat-6035	146	5	south	south	PROPN
easat-6035	146	6	africa	africa	PROPN
easat-6035	146	7	are	be	AUX
easat-6035	146	8	either	either	CCONJ
easat-6035	146	9	bankrupt	bankrupt	ADJ
easat-6035	146	10	or	or	CCONJ
easat-6035	146	11	in	in	ADP
easat-6035	146	12	danger	danger	NOUN
easat-6035	146	13	of	of	ADP
easat-6035	146	14	becoming	become	VERB
easat-6035	146	15	so	so	ADV
easat-6035	146	16	,	,	PUNCT
easat-6035	146	17	which	which	PRON
easat-6035	146	18	impairs	impair	VERB
easat-6035	146	19	their	their	PRON
easat-6035	146	20	capacity	capacity	NOUN
easat-6035	146	21	to	to	PART
easat-6035	146	22	offer	offer	VERB
easat-6035	146	23	highquality	highquality	NOUN
easat-6035	146	24	public	public	ADJ
easat-6035	146	25	services	service	NOUN
easat-6035	146	26	[	[	X
easat-6035	146	27	33	33	NUM
easat-6035	146	28	]	]	PUNCT
easat-6035	146	29	.	.	PUNCT
easat-6035	147	1	municipalities	municipality	NOUN
easat-6035	147	2	are	be	AUX
easat-6035	147	3	responsible	responsible	ADJ
easat-6035	147	4	for	for	ADP
easat-6035	147	5	providing	provide	VERB
easat-6035	147	6	services	service	NOUN
easat-6035	147	7	and	and	CCONJ
easat-6035	147	8	infrastructure	infrastructure	NOUN
easat-6035	147	9	critical	critical	ADJ
easat-6035	147	10	to	to	ADP
easat-6035	147	11	the	the	DET
easat-6035	147	12	well	well	ADV
easat-6035	147	13	-	-	PUNCT
easat-6035	147	14	being	being	NOUN
easat-6035	147	15	of	of	ADP
easat-6035	147	16	their	their	PRON
easat-6035	147	17	citizens	citizen	NOUN
easat-6035	147	18	,	,	PUNCT
easat-6035	147	19	fostering	foster	VERB
easat-6035	147	20	community	community	NOUN
easat-6035	147	21	responsibility	responsibility	NOUN
easat-6035	147	22	,	,	PUNCT
easat-6035	147	23	engagement	engagement	NOUN
easat-6035	147	24	,	,	PUNCT
easat-6035	147	25	and	and	CCONJ
easat-6035	147	26	growth	growth	NOUN
easat-6035	147	27	.	.	PUNCT
easat-6035	148	1	according	accord	VERB
easat-6035	148	2	to	to	ADP
easat-6035	148	3	the	the	DET
easat-6035	148	4	south	south	ADJ
easat-6035	148	5	african	african	ADJ
easat-6035	148	6	constitution	constitution	NOUN
easat-6035	148	7	,	,	PUNCT
easat-6035	148	8	local	local	ADJ
easat-6035	148	9	governments	government	NOUN
easat-6035	148	10	must	must	AUX
easat-6035	148	11	facilitate	facilitate	VERB
easat-6035	148	12	community	community	NOUN
easat-6035	148	13	participation	participation	NOUN
easat-6035	148	14	in	in	ADP
easat-6035	148	15	the	the	DET
easat-6035	148	16	integrated	integrate	VERB
easat-6035	148	17	development	development	NOUN
easat-6035	148	18	plan	plan	NOUN
easat-6035	148	19	(	(	PUNCT
easat-6035	148	20	idp	idp	PROPN
easat-6035	148	21	)	)	PUNCT
easat-6035	148	22	to	to	PART
easat-6035	148	23	provide	provide	VERB
easat-6035	148	24	essential	essential	ADJ
easat-6035	148	25	services	service	NOUN
easat-6035	148	26	such	such	ADJ
easat-6035	148	27	as	as	ADP
easat-6035	148	28	electricity	electricity	NOUN
easat-6035	148	29	,	,	PUNCT
easat-6035	148	30	water	water	NOUN
easat-6035	148	31	,	,	PUNCT
easat-6035	148	32	sanitation	sanitation	NOUN
easat-6035	148	33	,	,	PUNCT
easat-6035	148	34	and	and	CCONJ
easat-6035	148	35	healthcare	healthcare	PROPN
easat-6035	148	36	.	.	PUNCT
easat-6035	149	1	however	however	ADV
easat-6035	149	2	,	,	PUNCT
easat-6035	149	3	in	in	ADP
easat-6035	149	4	practice	practice	NOUN
easat-6035	149	5	,	,	PUNCT
easat-6035	149	6	south	south	PROPN
easat-6035	149	7	africans	africans	PROPN
easat-6035	149	8	experience	experience	VERB
easat-6035	149	9	a	a	DET
easat-6035	149	10	different	different	ADJ
easat-6035	149	11	reality	reality	NOUN
easat-6035	149	12	.	.	PUNCT
easat-6035	150	1	the	the	PRON
easat-6035	150	2	auditor	auditor	NOUN
easat-6035	150	3	-	-	PUNCT
easat-6035	150	4	general	general	ADJ
easat-6035	150	5	and	and	CCONJ
easat-6035	150	6	cogta	cogta	ADJ
easat-6035	150	7	have	have	AUX
easat-6035	150	8	identified	identify	VERB
easat-6035	150	9	43	43	NUM
easat-6035	150	10	local	local	ADJ
easat-6035	150	11	municipalities	municipality	NOUN
easat-6035	150	12	as	as	ADP
easat-6035	150	13	corrupt	corrupt	ADJ
easat-6035	150	14	and	and	CCONJ
easat-6035	150	15	poorly	poorly	ADV
easat-6035	150	16	managed	manage	VERB
easat-6035	150	17	[	[	X
easat-6035	150	18	34	34	NUM
easat-6035	150	19	]	]	PUNCT
easat-6035	150	20	.	.	PUNCT
easat-6035	151	1	corruption	corruption	NOUN
easat-6035	151	2	remains	remain	VERB
easat-6035	151	3	a	a	DET
easat-6035	151	4	prevalent	prevalent	ADJ
easat-6035	151	5	problem	problem	NOUN
easat-6035	151	6	as	as	SCONJ
easat-6035	151	7	municipalities	municipality	NOUN
easat-6035	151	8	remain	remain	VERB
easat-6035	151	9	susceptible	susceptible	ADJ
easat-6035	151	10	to	to	ADP
easat-6035	151	11	fraudulent	fraudulent	ADJ
easat-6035	151	12	activities	activity	NOUN
easat-6035	151	13	.	.	PUNCT
easat-6035	152	1	the	the	DET
easat-6035	152	2	special	special	ADJ
easat-6035	152	3	investigations	investigation	NOUN
easat-6035	152	4	unit	unit	NOUN
easat-6035	152	5	oversees	oversee	VERB
easat-6035	152	6	the	the	DET
easat-6035	152	7	local	local	ADJ
easat-6035	152	8	government	government	NOUN
easat-6035	152	9	anti	anti	ADJ
easat-6035	152	10	-	-	ADJ
easat-6035	152	11	corruption	corruption	ADJ
easat-6035	152	12	forum	forum	NOUN
easat-6035	152	13	623	623	NUM
easat-6035	152	14	edelweiss	edelweiss	PROPN
easat-6035	152	15	applied	apply	VERB
easat-6035	152	16	science	science	NOUN
easat-6035	152	17	and	and	CCONJ
easat-6035	152	18	technology	technology	NOUN
easat-6035	152	19	issn	issn	PROPN
easat-6035	152	20	:	:	PUNCT
easat-6035	152	21	2576	2576	NUM
easat-6035	152	22	-	-	SYM
easat-6035	152	23	8484	8484	NUM
easat-6035	152	24	vol	vol	NOUN
easat-6035	152	25	.	.	PROPN
easat-6035	153	1	9	9	NUM
easat-6035	153	2	,	,	PUNCT
easat-6035	153	3	no	no	INTJ
easat-6035	153	4	.	.	NOUN
easat-6035	153	5	4	4	NUM
easat-6035	153	6	:	:	PUNCT
easat-6035	153	7	617	617	NUM
easat-6035	153	8	-	-	SYM
easat-6035	153	9	630	630	NUM
easat-6035	153	10	,	,	PUNCT
easat-6035	153	11	2025	2025	NUM
easat-6035	153	12	doi	doi	NOUN
easat-6035	153	13	:	:	PUNCT
easat-6035	153	14	10.55214/25768484.v9i4.6035	10.55214/25768484.v9i4.6035	PROPN
easat-6035	153	15	©	©	PROPN
easat-6035	153	16	2025	2025	NUM
easat-6035	153	17	by	by	ADP
easat-6035	153	18	the	the	DET
easat-6035	153	19	author	author	NOUN
easat-6035	153	20	;	;	PUNCT
easat-6035	153	21	licensee	licensee	PROPN
easat-6035	153	22	learning	learning	NOUN
easat-6035	153	23	gate	gate	NOUN
easat-6035	154	1	[	[	X
easat-6035	154	2	30	30	NUM
easat-6035	154	3	]	]	PUNCT
easat-6035	154	4	.	.	PUNCT
easat-6035	155	1	the	the	DET
easat-6035	155	2	hawks	hawk	NOUN
easat-6035	155	3	are	be	AUX
easat-6035	155	4	currently	currently	ADV
easat-6035	155	5	investigating	investigate	VERB
easat-6035	155	6	123	123	NUM
easat-6035	155	7	cases	case	NOUN
easat-6035	155	8	of	of	ADP
easat-6035	155	9	corruption	corruption	NOUN
easat-6035	155	10	across	across	ADP
easat-6035	155	11	the	the	DET
easat-6035	155	12	country	country	NOUN
easat-6035	155	13	’s	’s	PART
easat-6035	155	14	257	257	NUM
easat-6035	155	15	municipalities	municipality	NOUN
easat-6035	155	16	.	.	PUNCT
easat-6035	156	1	since	since	SCONJ
easat-6035	156	2	2014	2014	NUM
easat-6035	156	3	,	,	PUNCT
easat-6035	156	4	the	the	DET
easat-6035	156	5	special	special	ADJ
easat-6035	156	6	investigations	investigation	NOUN
easat-6035	156	7	unit	unit	NOUN
easat-6035	156	8	has	have	AUX
easat-6035	156	9	referred	refer	VERB
easat-6035	156	10	273	273	NUM
easat-6035	156	11	cases	case	NOUN
easat-6035	156	12	of	of	ADP
easat-6035	156	13	suspected	suspect	VERB
easat-6035	156	14	offences	offence	NOUN
easat-6035	156	15	–	–	PUNCT
easat-6035	156	16	including	include	VERB
easat-6035	156	17	fraud	fraud	NOUN
easat-6035	156	18	,	,	PUNCT
easat-6035	156	19	bribery	bribery	NOUN
easat-6035	156	20	,	,	PUNCT
easat-6035	156	21	corruption	corruption	NOUN
easat-6035	156	22	,	,	PUNCT
easat-6035	156	23	and	and	CCONJ
easat-6035	156	24	violations	violation	NOUN
easat-6035	156	25	of	of	ADP
easat-6035	156	26	the	the	DET
easat-6035	156	27	municipal	municipal	ADJ
easat-6035	156	28	finance	finance	NOUN
easat-6035	156	29	management	management	PROPN
easat-6035	156	30	act	act	NOUN
easat-6035	156	31	–	–	PUNCT
easat-6035	156	32	to	to	ADP
easat-6035	156	33	the	the	DET
easat-6035	156	34	national	national	ADJ
easat-6035	156	35	prosecuting	prosecute	VERB
easat-6035	156	36	authority	authority	NOUN
easat-6035	156	37	(	(	PUNCT
easat-6035	156	38	npa	npa	NOUN
easat-6035	156	39	)	)	PUNCT
easat-6035	156	40	for	for	ADP
easat-6035	156	41	prosecution	prosecution	NOUN
easat-6035	156	42	in	in	ADP
easat-6035	156	43	15	15	NUM
easat-6035	156	44	municipalities	municipality	NOUN
easat-6035	156	45	[	[	X
easat-6035	156	46	30	30	NUM
easat-6035	156	47	]	]	PUNCT
easat-6035	156	48	.	.	PUNCT
easat-6035	157	1	a	a	DET
easat-6035	157	2	closer	close	ADJ
easat-6035	157	3	examination	examination	NOUN
easat-6035	157	4	of	of	ADP
easat-6035	157	5	corruption	corruption	NOUN
easat-6035	157	6	trends	trend	NOUN
easat-6035	157	7	reveals	reveal	VERB
easat-6035	157	8	the	the	DET
easat-6035	157	9	most	most	ADV
easat-6035	157	10	common	common	ADJ
easat-6035	157	11	types	type	NOUN
easat-6035	157	12	of	of	ADP
easat-6035	157	13	misconduct	misconduct	NOUN
easat-6035	157	14	within	within	ADP
easat-6035	157	15	municipal	municipal	ADJ
easat-6035	157	16	offices	office	NOUN
easat-6035	157	17	and	and	CCONJ
easat-6035	157	18	departments	department	NOUN
easat-6035	157	19	.	.	PUNCT
easat-6035	158	1	procurement	procurement	NOUN
easat-6035	158	2	irregularities	irregularity	NOUN
easat-6035	158	3	account	account	VERB
easat-6035	158	4	for	for	ADP
easat-6035	158	5	34	34	NUM
easat-6035	158	6	%	%	NOUN
easat-6035	158	7	of	of	ADP
easat-6035	158	8	reported	report	VERB
easat-6035	158	9	cases	case	NOUN
easat-6035	158	10	,	,	PUNCT
easat-6035	158	11	followed	follow	VERB
easat-6035	158	12	by	by	ADP
easat-6035	158	13	embezzlement	embezzlement	NOUN
easat-6035	158	14	(	(	PUNCT
easat-6035	158	15	9	9	NUM
easat-6035	158	16	%	%	NOUN
easat-6035	158	17	)	)	PUNCT
easat-6035	158	18	and	and	CCONJ
easat-6035	158	19	employment	employment	NOUN
easat-6035	158	20	irregularities	irregularity	NOUN
easat-6035	158	21	(	(	PUNCT
easat-6035	158	22	8	8	NUM
easat-6035	158	23	%	%	NOUN
easat-6035	158	24	)	)	PUNCT
easat-6035	158	25	.	.	PUNCT
easat-6035	159	1	these	these	DET
easat-6035	159	2	findings	finding	NOUN
easat-6035	159	3	,	,	PUNCT
easat-6035	159	4	as	as	SCONJ
easat-6035	159	5	highlighted	highlight	VERB
easat-6035	159	6	by	by	ADP
easat-6035	159	7	corruption	corruption	NOUN
easat-6035	159	8	watch	watch	NOUN
easat-6035	159	9	[	[	X
easat-6035	159	10	35	35	NUM
easat-6035	159	11	]	]	PUNCT
easat-6035	159	12	,	,	PUNCT
easat-6035	159	13	cited	cite	VERB
easat-6035	159	14	in	in	ADP
easat-6035	159	15	vyas	vyas	PROPN
easat-6035	159	16	-	-	PUNCT
easat-6035	159	17	doorgapersad	doorgapersad	PROPN
easat-6035	160	1	[	[	X
easat-6035	160	2	36	36	NUM
easat-6035	160	3	]	]	PUNCT
easat-6035	160	4	)	)	PUNCT
easat-6035	160	5	,	,	PUNCT
easat-6035	160	6	indicate	indicate	VERB
easat-6035	160	7	that	that	SCONJ
easat-6035	160	8	corruption	corruption	NOUN
easat-6035	160	9	is	be	AUX
easat-6035	160	10	most	most	ADV
easat-6035	160	11	frequently	frequently	ADV
easat-6035	160	12	reported	report	VERB
easat-6035	160	13	to	to	ADP
easat-6035	160	14	the	the	DET
easat-6035	160	15	municipal	municipal	ADJ
easat-6035	160	16	manager	manager	NOUN
easat-6035	160	17	’s	’s	PART
easat-6035	160	18	office	office	NOUN
easat-6035	160	19	(	(	PUNCT
easat-6035	160	20	see	see	VERB
easat-6035	160	21	figure	figure	NOUN
easat-6035	160	22	5	5	NUM
easat-6035	160	23	)	)	PUNCT
easat-6035	160	24	.	.	PUNCT
easat-6035	161	1	figure	figure	NOUN
easat-6035	161	2	5	5	NUM
easat-6035	161	3	.	.	PUNCT
easat-6035	161	4	most	most	ADV
easat-6035	161	5	commonly	commonly	ADV
easat-6035	161	6	reported	report	VERB
easat-6035	161	7	irregularities	irregularity	NOUN
easat-6035	161	8	in	in	ADP
easat-6035	161	9	municipalities	municipality	NOUN
easat-6035	161	10	.	.	PUNCT
easat-6035	162	1	source	source	NOUN
easat-6035	162	2	:	:	PUNCT
easat-6035	162	3	corruption	corruption	NOUN
easat-6035	162	4	watch	watch	VERB
easat-6035	163	1	[	[	X
easat-6035	163	2	35	35	NUM
easat-6035	163	3	]	]	PUNCT
easat-6035	163	4	and	and	CCONJ
easat-6035	163	5	vyas	vyas	PROPN
easat-6035	163	6	-	-	PUNCT
easat-6035	163	7	doorgapersad	doorgapersad	PROPN
easat-6035	164	1	[	[	X
easat-6035	164	2	36	36	NUM
easat-6035	164	3	]	]	PUNCT
easat-6035	164	4	.	.	PUNCT
easat-6035	165	1	corruption	corruption	NOUN
easat-6035	165	2	during	during	ADP
easat-6035	165	3	the	the	DET
easat-6035	165	4	covid-19	covid-19	PROPN
easat-6035	165	5	pandemic	pandemic	ADJ
easat-6035	165	6	adversely	adversely	ADV
easat-6035	165	7	affected	affect	VERB
easat-6035	165	8	service	service	NOUN
easat-6035	165	9	delivery	delivery	NOUN
easat-6035	165	10	in	in	ADP
easat-6035	165	11	various	various	ADJ
easat-6035	165	12	sectors	sector	NOUN
easat-6035	165	13	,	,	PUNCT
easat-6035	165	14	including	include	VERB
easat-6035	165	15	healthcare	healthcare	NOUN
easat-6035	165	16	and	and	CCONJ
easat-6035	165	17	social	social	ADJ
easat-6035	165	18	development	development	NOUN
easat-6035	165	19	.	.	PUNCT
easat-6035	166	1	corruption	corruption	NOUN
easat-6035	166	2	has	have	AUX
easat-6035	166	3	also	also	ADV
easat-6035	166	4	been	be	AUX
easat-6035	166	5	recorded	record	VERB
easat-6035	166	6	concerning	concern	VERB
easat-6035	166	7	sound	sound	NOUN
easat-6035	166	8	governance	governance	NOUN
easat-6035	166	9	practices	practice	NOUN
easat-6035	166	10	at	at	ADP
easat-6035	166	11	the	the	DET
easat-6035	166	12	local	local	ADJ
easat-6035	166	13	government	government	NOUN
easat-6035	166	14	level	level	NOUN
easat-6035	166	15	.	.	PUNCT
easat-6035	167	1	at	at	ADP
easat-6035	167	2	the	the	DET
easat-6035	167	3	municipal	municipal	ADJ
easat-6035	167	4	level	level	NOUN
easat-6035	167	5	,	,	PUNCT
easat-6035	167	6	the	the	DET
easat-6035	167	7	local	local	ADJ
easat-6035	167	8	government	government	NOUN
easat-6035	167	9	sector	sector	NOUN
easat-6035	167	10	education	education	NOUN
easat-6035	167	11	and	and	CCONJ
easat-6035	167	12	training	training	NOUN
easat-6035	167	13	authority	authority	NOUN
easat-6035	167	14	(	(	PUNCT
easat-6035	167	15	lgseta	lgseta	NOUN
easat-6035	167	16	)	)	PUNCT
easat-6035	167	17	is	be	AUX
easat-6035	167	18	responsible	responsible	ADJ
easat-6035	167	19	for	for	ADP
easat-6035	167	20	maintaining	maintain	VERB
easat-6035	167	21	good	good	ADJ
easat-6035	167	22	governance	governance	NOUN
easat-6035	167	23	vyas	vyas	PROPN
easat-6035	167	24	-	-	PUNCT
easat-6035	167	25	doorgapersad	doorgapersad	PROPN
easat-6035	168	1	[	[	X
easat-6035	168	2	36	36	NUM
easat-6035	168	3	]	]	PUNCT
easat-6035	168	4	.	.	PUNCT
easat-6035	169	1	however	however	ADV
easat-6035	169	2	,	,	PUNCT
easat-6035	169	3	according	accord	VERB
easat-6035	169	4	to	to	ADP
easat-6035	169	5	the	the	DET
easat-6035	169	6	mothabi	mothabi	NOUN
easat-6035	169	7	and	and	CCONJ
easat-6035	169	8	vyas	vyas	PROPN
easat-6035	169	9	-	-	PUNCT
easat-6035	169	10	doorgapersad	doorgapersad	PROPN
easat-6035	169	11	[	[	X
easat-6035	169	12	37	37	NUM
easat-6035	169	13	]	]	PUNCT
easat-6035	169	14	cited	cite	VERB
easat-6035	169	15	in	in	ADP
easat-6035	169	16	vyas	vyas	PROPN
easat-6035	169	17	-	-	PUNCT
easat-6035	169	18	doorgapersad	doorgapersad	PROPN
easat-6035	169	19	[	[	X
easat-6035	169	20	36	36	NUM
easat-6035	169	21	]	]	NUM
easat-6035	169	22	)	)	PUNCT
easat-6035	169	23	,	,	PUNCT
easat-6035	169	24	a	a	DET
easat-6035	169	25	forensic	forensic	ADJ
easat-6035	169	26	investigation	investigation	NOUN
easat-6035	169	27	was	be	AUX
easat-6035	169	28	conducted	conduct	VERB
easat-6035	169	29	into	into	ADP
easat-6035	169	30	lgseta	lgseta	NOUN
easat-6035	169	31	during	during	ADP
easat-6035	169	32	the	the	DET
easat-6035	169	33	2018/2019	2018/2019	NUM
easat-6035	169	34	period	period	NOUN
easat-6035	169	35	.	.	PUNCT
easat-6035	170	1	several	several	ADJ
easat-6035	170	2	factors	factor	NOUN
easat-6035	170	3	contribute	contribute	VERB
easat-6035	170	4	to	to	ADP
easat-6035	170	5	inadequate	inadequate	ADJ
easat-6035	170	6	talent	talent	NOUN
easat-6035	170	7	management	management	NOUN
easat-6035	170	8	,	,	PUNCT
easat-6035	170	9	including	include	VERB
easat-6035	170	10	seasonal	seasonal	ADJ
easat-6035	170	11	employment	employment	NOUN
easat-6035	170	12	fluctuations	fluctuation	NOUN
easat-6035	170	13	across	across	ADP
easat-6035	170	14	various	various	ADJ
easat-6035	170	15	industries	industry	NOUN
easat-6035	170	16	,	,	PUNCT
easat-6035	170	17	inefficiencies	inefficiency	NOUN
easat-6035	170	18	in	in	ADP
easat-6035	170	19	the	the	DET
easat-6035	170	20	training	training	NOUN
easat-6035	170	21	system	system	NOUN
easat-6035	170	22	,	,	PUNCT
easat-6035	170	23	lack	lack	NOUN
easat-6035	170	24	of	of	ADP
easat-6035	170	25	funding	funding	NOUN
easat-6035	170	26	,	,	PUNCT
easat-6035	170	27	and	and	CCONJ
easat-6035	170	28	failures	failure	NOUN
easat-6035	170	29	in	in	ADP
easat-6035	170	30	the	the	DET
easat-6035	170	31	education	education	NOUN
easat-6035	170	32	system	system	NOUN
easat-6035	170	33	.	.	PUNCT
easat-6035	171	1	the	the	DET
easat-6035	171	2	absence	absence	NOUN
easat-6035	171	3	of	of	ADP
easat-6035	171	4	well	well	ADV
easat-6035	171	5	-	-	PUNCT
easat-6035	171	6	defined	define	VERB
easat-6035	171	7	job	job	NOUN
easat-6035	171	8	descriptions	description	NOUN
easat-6035	171	9	has	have	AUX
easat-6035	171	10	made	make	VERB
easat-6035	171	11	it	it	PRON
easat-6035	171	12	difficult	difficult	ADJ
easat-6035	171	13	to	to	PART
easat-6035	171	14	manage	manage	VERB
easat-6035	171	15	the	the	DET
easat-6035	171	16	skills	skill	NOUN
easat-6035	171	17	of	of	ADP
easat-6035	171	18	local	local	ADJ
easat-6035	171	19	government	government	NOUN
easat-6035	171	20	employees	employee	NOUN
easat-6035	171	21	[	[	X
easat-6035	171	22	38	38	NUM
easat-6035	171	23	]	]	PUNCT
easat-6035	171	24	.	.	PUNCT
easat-6035	172	1	deficiencies	deficiency	NOUN
easat-6035	172	2	in	in	ADP
easat-6035	172	3	service	service	NOUN
easat-6035	172	4	delivery	delivery	NOUN
easat-6035	172	5	are	be	AUX
easat-6035	172	6	exacerbated	exacerbate	VERB
easat-6035	172	7	by	by	ADP
easat-6035	172	8	appointing	appoint	VERB
easat-6035	172	9	employees	employee	NOUN
easat-6035	172	10	or	or	CCONJ
easat-6035	172	11	officials	official	NOUN
easat-6035	172	12	who	who	PRON
easat-6035	172	13	lack	lack	VERB
easat-6035	172	14	expertise	expertise	NOUN
easat-6035	172	15	in	in	ADP
easat-6035	172	16	their	their	PRON
easat-6035	172	17	respective	respective	ADJ
easat-6035	172	18	fields	field	NOUN
easat-6035	172	19	and	and	CCONJ
easat-6035	172	20	have	have	VERB
easat-6035	172	21	inadequate	inadequate	ADJ
easat-6035	172	22	skills	skill	NOUN
easat-6035	172	23	.	.	PUNCT
easat-6035	173	1	several	several	ADJ
easat-6035	173	2	challenges	challenge	NOUN
easat-6035	173	3	preventing	prevent	VERB
easat-6035	173	4	municipalities	municipality	NOUN
easat-6035	173	5	from	from	ADP
easat-6035	173	6	adopting	adopt	VERB
easat-6035	173	7	talent	talent	NOUN
easat-6035	173	8	management	management	NOUN
easat-6035	173	9	in	in	ADP
easat-6035	173	10	the	the	DET
easat-6035	173	11	4ir	4ir	NOUN
easat-6035	173	12	include	include	VERB
easat-6035	173	13	administrative	administrative	ADJ
easat-6035	173	14	and	and	CCONJ
easat-6035	173	15	political	political	ADJ
easat-6035	173	16	procedures	procedure	NOUN
easat-6035	173	17	,	,	PUNCT
easat-6035	173	18	bureaucracy	bureaucracy	NOUN
easat-6035	173	19	,	,	PUNCT
easat-6035	173	20	lack	lack	NOUN
easat-6035	173	21	of	of	ADP
easat-6035	173	22	investment	investment	NOUN
easat-6035	173	23	,	,	PUNCT
easat-6035	173	24	absence	absence	NOUN
easat-6035	173	25	of	of	ADP
easat-6035	173	26	an	an	DET
easat-6035	173	27	institutional	institutional	ADJ
easat-6035	173	28	and	and	CCONJ
easat-6035	173	29	legislative	legislative	ADJ
easat-6035	173	30	framework	framework	NOUN
easat-6035	173	31	,	,	PUNCT
easat-6035	173	32	and	and	CCONJ
easat-6035	173	33	insufficient	insufficient	ADJ
easat-6035	173	34	support	support	NOUN
easat-6035	173	35	from	from	ADP
easat-6035	173	36	state	state	NOUN
easat-6035	173	37	departments	department	NOUN
easat-6035	173	38	[	[	X
easat-6035	173	39	38	38	NUM
easat-6035	173	40	]	]	PUNCT
easat-6035	173	41	.	.	PUNCT
easat-6035	174	1	few	few	ADJ
easat-6035	174	2	municipalities	municipality	NOUN
easat-6035	174	3	in	in	ADP
easat-6035	174	4	south	south	PROPN
easat-6035	174	5	africa	africa	PROPN
easat-6035	174	6	have	have	VERB
easat-6035	174	7	the	the	DET
easat-6035	174	8	necessary	necessary	ADJ
easat-6035	174	9	technical	technical	ADJ
easat-6035	174	10	skills	skill	NOUN
easat-6035	174	11	.	.	PUNCT
easat-6035	175	1	where	where	SCONJ
easat-6035	175	2	these	these	DET
easat-6035	175	3	skills	skill	NOUN
easat-6035	175	4	are	be	AUX
easat-6035	175	5	available	available	ADJ
easat-6035	175	6	,	,	PUNCT
easat-6035	175	7	there	there	PRON
easat-6035	175	8	is	be	VERB
easat-6035	175	9	often	often	ADV
easat-6035	175	10	a	a	DET
easat-6035	175	11	shortage	shortage	NOUN
easat-6035	175	12	of	of	ADP
easat-6035	175	13	qualified	qualified	ADJ
easat-6035	175	14	staff	staff	NOUN
easat-6035	175	15	to	to	PART
easat-6035	175	16	support	support	VERB
easat-6035	175	17	them	they	PRON
easat-6035	175	18	in	in	ADP
easat-6035	175	19	delivering	deliver	VERB
easat-6035	175	20	high	high	ADJ
easat-6035	175	21	-	-	PUNCT
easat-6035	175	22	quality	quality	NOUN
easat-6035	175	23	public	public	ADJ
easat-6035	175	24	services	service	NOUN
easat-6035	175	25	[	[	X
easat-6035	175	26	33	33	NUM
easat-6035	175	27	]	]	PUNCT
easat-6035	175	28	.	.	PUNCT
easat-6035	176	1	the	the	DET
easat-6035	176	2	department	department	PROPN
easat-6035	176	3	of	of	ADP
easat-6035	176	4	communications	communication	NOUN
easat-6035	176	5	and	and	CCONJ
easat-6035	176	6	digital	digital	ADJ
easat-6035	176	7	technologies	technology	NOUN
easat-6035	176	8	(	(	PUNCT
easat-6035	176	9	dcdt	dcdt	NOUN
easat-6035	176	10	)	)	PUNCT
easat-6035	177	1	[	[	X
easat-6035	177	2	39	39	NUM
easat-6035	177	3	]	]	PUNCT
easat-6035	177	4	reveals	reveal	VERB
easat-6035	177	5	that	that	SCONJ
easat-6035	177	6	south	south	PROPN
easat-6035	177	7	africa	africa	PROPN
easat-6035	177	8	lacks	lack	VERB
easat-6035	177	9	expertise	expertise	NOUN
easat-6035	177	10	in	in	ADP
easat-6035	177	11	data	datum	NOUN
easat-6035	177	12	science	science	NOUN
easat-6035	177	13	,	,	PUNCT
easat-6035	177	14	which	which	PRON
easat-6035	177	15	presents	present	VERB
easat-6035	177	16	significant	significant	ADJ
easat-6035	177	17	obstacles	obstacle	NOUN
easat-6035	177	18	for	for	ADP
easat-6035	177	19	municipalities	municipality	NOUN
easat-6035	177	20	implementing	implement	VERB
easat-6035	177	21	4ir	4ir	ADJ
easat-6035	177	22	technologies	technology	NOUN
easat-6035	177	23	.	.	PUNCT
easat-6035	178	1	the	the	DET
easat-6035	178	2	successful	successful	ADJ
easat-6035	178	3	adoption	adoption	NOUN
easat-6035	178	4	of	of	ADP
easat-6035	178	5	4ir	4ir	ADJ
easat-6035	178	6	requires	require	VERB
easat-6035	178	7	skills	skill	NOUN
easat-6035	178	8	such	such	ADJ
easat-6035	178	9	as	as	ADP
easat-6035	178	10	project	project	NOUN
easat-6035	178	11	624	624	NUM
easat-6035	178	12	edelweiss	edelweiss	PROPN
easat-6035	178	13	applied	apply	VERB
easat-6035	178	14	science	science	NOUN
easat-6035	178	15	and	and	CCONJ
easat-6035	178	16	technology	technology	NOUN
easat-6035	178	17	issn	issn	PROPN
easat-6035	178	18	:	:	PUNCT
easat-6035	178	19	2576	2576	NUM
easat-6035	178	20	-	-	SYM
easat-6035	178	21	8484	8484	NUM
easat-6035	178	22	vol	vol	NOUN
easat-6035	178	23	.	.	PROPN
easat-6035	179	1	9	9	NUM
easat-6035	179	2	,	,	PUNCT
easat-6035	179	3	no	no	INTJ
easat-6035	179	4	.	.	NOUN
easat-6035	179	5	4	4	NUM
easat-6035	179	6	:	:	PUNCT
easat-6035	179	7	617	617	NUM
easat-6035	179	8	-	-	SYM
easat-6035	179	9	630	630	NUM
easat-6035	179	10	,	,	PUNCT
easat-6035	179	11	2025	2025	NUM
easat-6035	179	12	doi	doi	NOUN
easat-6035	179	13	:	:	PUNCT
easat-6035	179	14	10.55214/25768484.v9i4.6035	10.55214/25768484.v9i4.6035	PROPN
easat-6035	179	15	©	©	PROPN
easat-6035	179	16	2025	2025	NUM
easat-6035	179	17	by	by	ADP
easat-6035	179	18	the	the	DET
easat-6035	179	19	author	author	NOUN
easat-6035	179	20	;	;	PUNCT
easat-6035	180	1	licensee	licensee	PROPN
easat-6035	180	2	learning	learn	VERB
easat-6035	180	3	gate	gate	PROPN
easat-6035	180	4	management	management	NOUN
easat-6035	180	5	and	and	CCONJ
easat-6035	180	6	engineering	engineering	NOUN
easat-6035	180	7	.	.	PUNCT
easat-6035	181	1	however	however	ADV
easat-6035	181	2	,	,	PUNCT
easat-6035	181	3	municipalities	municipality	NOUN
easat-6035	181	4	face	face	VERB
easat-6035	181	5	challenges	challenge	NOUN
easat-6035	181	6	due	due	ADP
easat-6035	181	7	to	to	ADP
easat-6035	181	8	a	a	DET
easat-6035	181	9	shortage	shortage	NOUN
easat-6035	181	10	of	of	ADP
easat-6035	181	11	qualified	qualified	ADJ
easat-6035	181	12	staff	staff	NOUN
easat-6035	181	13	,	,	PUNCT
easat-6035	181	14	insufficient	insufficient	ADJ
easat-6035	181	15	technical	technical	ADJ
easat-6035	181	16	know	know	NOUN
easat-6035	181	17	-	-	PUNCT
easat-6035	181	18	how	how	NOUN
easat-6035	181	19	,	,	PUNCT
easat-6035	181	20	and	and	CCONJ
easat-6035	181	21	limited	limited	ADJ
easat-6035	181	22	capacity	capacity	NOUN
easat-6035	181	23	to	to	PART
easat-6035	181	24	operate	operate	VERB
easat-6035	181	25	complex	complex	ADJ
easat-6035	181	26	new	new	ADJ
easat-6035	181	27	technologies	technology	NOUN
easat-6035	181	28	.	.	PUNCT
easat-6035	182	1	for	for	ADP
easat-6035	182	2	example	example	NOUN
easat-6035	182	3	,	,	PUNCT
easat-6035	182	4	municipalities	municipality	NOUN
easat-6035	182	5	may	may	AUX
easat-6035	182	6	have	have	VERB
easat-6035	182	7	trouble	trouble	NOUN
easat-6035	182	8	recruiting	recruit	VERB
easat-6035	182	9	information	information	NOUN
easat-6035	182	10	technology	technology	NOUN
easat-6035	182	11	(	(	PUNCT
easat-6035	182	12	it	it	PRON
easat-6035	182	13	)	)	PUNCT
easat-6035	182	14	specialists	specialist	NOUN
easat-6035	182	15	or	or	CCONJ
easat-6035	182	16	data	datum	NOUN
easat-6035	182	17	scientists	scientist	NOUN
easat-6035	182	18	who	who	PRON
easat-6035	182	19	can	can	AUX
easat-6035	182	20	create	create	VERB
easat-6035	182	21	and	and	CCONJ
easat-6035	182	22	oversee	oversee	VERB
easat-6035	182	23	sophisticated	sophisticated	ADJ
easat-6035	182	24	digital	digital	ADJ
easat-6035	182	25	systems	system	NOUN
easat-6035	182	26	[	[	X
easat-6035	182	27	40	40	NUM
easat-6035	182	28	]	]	PUNCT
easat-6035	182	29	.	.	PUNCT
easat-6035	183	1	the	the	DET
easat-6035	183	2	challenge	challenge	NOUN
easat-6035	183	3	is	be	AUX
easat-6035	183	4	particularly	particularly	ADV
easat-6035	183	5	problematic	problematic	ADJ
easat-6035	183	6	in	in	ADP
easat-6035	183	7	rural	rural	ADJ
easat-6035	183	8	municipalities	municipality	NOUN
easat-6035	183	9	,	,	PUNCT
easat-6035	183	10	where	where	SCONJ
easat-6035	183	11	access	access	NOUN
easat-6035	183	12	to	to	ADP
easat-6035	183	13	technology	technology	NOUN
easat-6035	183	14	and	and	CCONJ
easat-6035	183	15	internet	internet	NOUN
easat-6035	183	16	connectivity	connectivity	NOUN
easat-6035	183	17	is	be	AUX
easat-6035	183	18	limited	limited	ADJ
easat-6035	183	19	.	.	PUNCT
easat-6035	184	1	many	many	ADJ
easat-6035	184	2	rural	rural	ADJ
easat-6035	184	3	areas	area	NOUN
easat-6035	184	4	lack	lack	VERB
easat-6035	184	5	essential	essential	ADJ
easat-6035	184	6	digital	digital	ADJ
easat-6035	184	7	infrastructure	infrastructure	NOUN
easat-6035	184	8	,	,	PUNCT
easat-6035	184	9	making	make	VERB
easat-6035	184	10	it	it	PRON
easat-6035	184	11	difficult	difficult	ADJ
easat-6035	184	12	to	to	PART
easat-6035	184	13	deploy	deploy	VERB
easat-6035	184	14	4ir	4ir	ADJ
easat-6035	184	15	technologies	technology	NOUN
easat-6035	184	16	and	and	CCONJ
easat-6035	184	17	hindering	hinder	VERB
easat-6035	184	18	digital	digital	ADJ
easat-6035	184	19	transformation	transformation	NOUN
easat-6035	184	20	.	.	PUNCT
easat-6035	185	1	the	the	DET
easat-6035	185	2	workforce	workforce	NOUN
easat-6035	185	3	is	be	AUX
easat-6035	185	4	an	an	DET
easat-6035	185	5	organisation	organisation	NOUN
easat-6035	185	6	’s	’s	PART
easat-6035	185	7	most	most	ADV
easat-6035	185	8	valuable	valuable	ADJ
easat-6035	185	9	resource	resource	NOUN
easat-6035	185	10	.	.	PUNCT
easat-6035	186	1	however	however	ADV
easat-6035	186	2	,	,	PUNCT
easat-6035	186	3	employees	employee	NOUN
easat-6035	186	4	in	in	ADP
easat-6035	186	5	rural	rural	ADJ
easat-6035	186	6	municipalities	municipality	NOUN
easat-6035	186	7	often	often	ADV
easat-6035	186	8	lack	lack	VERB
easat-6035	186	9	the	the	DET
easat-6035	186	10	knowledge	knowledge	NOUN
easat-6035	186	11	and	and	CCONJ
easat-6035	186	12	experience	experience	NOUN
easat-6035	186	13	necessary	necessary	ADJ
easat-6035	186	14	to	to	PART
easat-6035	186	15	handle	handle	VERB
easat-6035	186	16	4ir	4ir	ADJ
easat-6035	186	17	technologies	technology	NOUN
easat-6035	186	18	,	,	PUNCT
easat-6035	186	19	including	include	VERB
easat-6035	186	20	blockchain	blockchain	PROPN
easat-6035	186	21	,	,	PUNCT
easat-6035	186	22	data	datum	NOUN
easat-6035	186	23	analytics	analytic	NOUN
easat-6035	186	24	,	,	PUNCT
easat-6035	186	25	cybersecurity	cybersecurity	NOUN
easat-6035	186	26	,	,	PUNCT
easat-6035	186	27	artificial	artificial	ADJ
easat-6035	186	28	intelligence	intelligence	NOUN
easat-6035	186	29	,	,	PUNCT
easat-6035	186	30	and	and	CCONJ
easat-6035	186	31	robotics	robotic	NOUN
easat-6035	186	32	[	[	X
easat-6035	186	33	41	41	NUM
easat-6035	186	34	]	]	PUNCT
easat-6035	186	35	.	.	PUNCT
easat-6035	187	1	while	while	SCONJ
easat-6035	187	2	4ir	4ir	ADJ
easat-6035	187	3	technologies	technology	NOUN
easat-6035	187	4	offer	offer	VERB
easat-6035	187	5	numerous	numerous	ADJ
easat-6035	187	6	benefits	benefit	NOUN
easat-6035	187	7	,	,	PUNCT
easat-6035	187	8	rural	rural	ADJ
easat-6035	187	9	municipalities	municipality	NOUN
easat-6035	187	10	must	must	AUX
easat-6035	187	11	also	also	ADV
easat-6035	187	12	consider	consider	VERB
easat-6035	187	13	the	the	DET
easat-6035	187	14	cost	cost	NOUN
easat-6035	187	15	of	of	ADP
easat-6035	187	16	purchasing	purchase	VERB
easat-6035	187	17	and	and	CCONJ
easat-6035	187	18	integrating	integrate	VERB
easat-6035	187	19	these	these	DET
easat-6035	187	20	technologies	technology	NOUN
easat-6035	187	21	into	into	ADP
easat-6035	187	22	their	their	PRON
easat-6035	187	23	operations	operation	NOUN
easat-6035	187	24	.	.	PUNCT
easat-6035	188	1	despite	despite	SCONJ
easat-6035	188	2	receiving	receive	VERB
easat-6035	188	3	budget	budget	NOUN
easat-6035	188	4	allocations	allocation	NOUN
easat-6035	188	5	at	at	ADP
easat-6035	188	6	the	the	DET
easat-6035	188	7	start	start	NOUN
easat-6035	188	8	of	of	ADP
easat-6035	188	9	each	each	DET
easat-6035	188	10	fiscal	fiscal	ADJ
easat-6035	188	11	year	year	NOUN
easat-6035	188	12	,	,	PUNCT
easat-6035	188	13	municipalities	municipality	NOUN
easat-6035	188	14	may	may	AUX
easat-6035	188	15	lack	lack	VERB
easat-6035	188	16	sufficient	sufficient	ADJ
easat-6035	188	17	funding	funding	NOUN
easat-6035	188	18	to	to	PART
easat-6035	188	19	invest	invest	VERB
easat-6035	188	20	in	in	ADP
easat-6035	188	21	4ir	4ir	ADJ
easat-6035	188	22	technologies	technology	NOUN
easat-6035	188	23	,	,	PUNCT
easat-6035	188	24	digital	digital	ADJ
easat-6035	188	25	infrastructure	infrastructure	NOUN
easat-6035	188	26	,	,	PUNCT
easat-6035	188	27	and	and	CCONJ
easat-6035	188	28	staff	staff	NOUN
easat-6035	188	29	training	training	NOUN
easat-6035	188	30	[	[	X
easat-6035	188	31	41	41	NUM
easat-6035	188	32	]	]	PUNCT
easat-6035	188	33	.	.	PUNCT
easat-6035	189	1	the	the	DET
easat-6035	189	2	south	south	ADJ
easat-6035	189	3	african	african	ADJ
easat-6035	189	4	government	government	NOUN
easat-6035	189	5	holds	hold	VERB
easat-6035	189	6	a	a	DET
easat-6035	189	7	crucial	crucial	ADJ
easat-6035	189	8	responsibility	responsibility	NOUN
easat-6035	189	9	in	in	ADP
easat-6035	189	10	developing	develop	VERB
easat-6035	189	11	the	the	DET
easat-6035	189	12	necessary	necessary	ADJ
easat-6035	189	13	skills	skill	NOUN
easat-6035	189	14	for	for	ADP
easat-6035	189	15	a	a	DET
easat-6035	189	16	smooth	smooth	ADJ
easat-6035	189	17	transition	transition	NOUN
easat-6035	189	18	to	to	ADP
easat-6035	189	19	4ir	4ir	NOUN
easat-6035	189	20	.	.	PUNCT
easat-6035	190	1	additionally	additionally	ADV
easat-6035	190	2	,	,	PUNCT
easat-6035	190	3	the	the	DET
easat-6035	190	4	government	government	NOUN
easat-6035	190	5	plays	play	VERB
easat-6035	190	6	a	a	DET
easat-6035	190	7	significant	significant	ADJ
easat-6035	190	8	role	role	NOUN
easat-6035	190	9	in	in	ADP
easat-6035	190	10	ict	ict	PROPN
easat-6035	190	11	education	education	NOUN
easat-6035	190	12	,	,	PUNCT
easat-6035	190	13	policy	policy	NOUN
easat-6035	190	14	,	,	PUNCT
easat-6035	190	15	and	and	CCONJ
easat-6035	190	16	legislation	legislation	NOUN
easat-6035	190	17	.	.	PUNCT
easat-6035	191	1	the	the	DET
easat-6035	191	2	advancement	advancement	NOUN
easat-6035	191	3	of	of	ADP
easat-6035	191	4	e	e	NOUN
easat-6035	191	5	-	-	NOUN
easat-6035	191	6	government	government	ADJ
easat-6035	191	7	initiatives	initiative	NOUN
easat-6035	191	8	depends	depend	VERB
easat-6035	191	9	on	on	ADP
easat-6035	191	10	collaboration	collaboration	NOUN
easat-6035	191	11	between	between	ADP
easat-6035	191	12	the	the	DET
easat-6035	191	13	government	government	NOUN
easat-6035	191	14	and	and	CCONJ
easat-6035	191	15	other	other	ADJ
easat-6035	191	16	stakeholders	stakeholder	NOUN
easat-6035	191	17	,	,	PUNCT
easat-6035	191	18	including	include	VERB
easat-6035	191	19	businesses	business	NOUN
easat-6035	191	20	,	,	PUNCT
easat-6035	191	21	non	non	ADJ
easat-6035	191	22	-	-	ADJ
easat-6035	191	23	governmental	governmental	ADJ
easat-6035	191	24	organisations	organisation	NOUN
easat-6035	191	25	,	,	PUNCT
easat-6035	191	26	local	local	ADJ
easat-6035	191	27	communities	community	NOUN
easat-6035	191	28	,	,	PUNCT
easat-6035	191	29	and	and	CCONJ
easat-6035	191	30	traditional	traditional	ADJ
easat-6035	191	31	leadership	leadership	NOUN
easat-6035	191	32	institutions	institution	NOUN
easat-6035	191	33	.	.	PUNCT
easat-6035	192	1	municipalities	municipality	NOUN
easat-6035	192	2	in	in	ADP
easat-6035	192	3	south	south	PROPN
easat-6035	192	4	africa	africa	PROPN
easat-6035	192	5	can	can	AUX
easat-6035	192	6	act	act	VERB
easat-6035	192	7	proactively	proactively	ADV
easat-6035	192	8	to	to	PART
easat-6035	192	9	address	address	VERB
easat-6035	192	10	skills	skill	NOUN
easat-6035	192	11	gaps	gap	NOUN
easat-6035	192	12	by	by	ADP
easat-6035	192	13	implementing	implement	VERB
easat-6035	192	14	national	national	ADJ
easat-6035	192	15	policies	policy	NOUN
easat-6035	192	16	and	and	CCONJ
easat-6035	192	17	programmes	programme	NOUN
easat-6035	192	18	[	[	X
easat-6035	192	19	42	42	NUM
easat-6035	192	20	]	]	PUNCT
easat-6035	192	21	.	.	PUNCT
easat-6035	193	1	a	a	DET
easat-6035	193	2	competent	competent	ADJ
easat-6035	193	3	workforce	workforce	NOUN
easat-6035	193	4	is	be	AUX
easat-6035	193	5	essential	essential	ADJ
easat-6035	193	6	for	for	ADP
easat-6035	193	7	the	the	DET
easat-6035	193	8	effective	effective	ADJ
easat-6035	193	9	deployment	deployment	NOUN
easat-6035	193	10	of	of	ADP
easat-6035	193	11	4ir	4ir	ADJ
easat-6035	193	12	technologies	technology	NOUN
easat-6035	193	13	.	.	PUNCT
easat-6035	194	1	however	however	ADV
easat-6035	194	2	,	,	PUNCT
easat-6035	194	3	municipalities	municipality	NOUN
easat-6035	194	4	in	in	ADP
easat-6035	194	5	south	south	PROPN
easat-6035	194	6	africa	africa	PROPN
easat-6035	194	7	struggle	struggle	VERB
easat-6035	194	8	to	to	PART
easat-6035	194	9	ensure	ensure	VERB
easat-6035	194	10	that	that	SCONJ
easat-6035	194	11	their	their	PRON
easat-6035	194	12	staff	staff	NOUN
easat-6035	194	13	and	and	CCONJ
easat-6035	194	14	residents	resident	NOUN
easat-6035	194	15	receive	receive	VERB
easat-6035	194	16	sufficient	sufficient	ADJ
easat-6035	194	17	instruction	instruction	NOUN
easat-6035	194	18	in	in	ADP
easat-6035	194	19	digital	digital	ADJ
easat-6035	194	20	literacy	literacy	NOUN
easat-6035	194	21	and	and	CCONJ
easat-6035	194	22	specialised	specialised	ADJ
easat-6035	194	23	4ir	4ir	ADJ
easat-6035	194	24	skills	skill	NOUN
easat-6035	194	25	.	.	PUNCT
easat-6035	195	1	the	the	DET
easat-6035	195	2	city	city	NOUN
easat-6035	195	3	of	of	ADP
easat-6035	195	4	johannesburg	johannesburg	PROPN
easat-6035	195	5	’s	’s	PART
easat-6035	195	6	digital	digital	ADJ
easat-6035	195	7	ambassadors	ambassador	NOUN
easat-6035	195	8	programme	programme	NOUN
easat-6035	195	9	provides	provide	VERB
easat-6035	195	10	municipal	municipal	ADJ
easat-6035	195	11	employees	employee	NOUN
easat-6035	195	12	with	with	ADP
easat-6035	195	13	digital	digital	ADJ
easat-6035	195	14	skills	skill	NOUN
easat-6035	195	15	[	[	X
easat-6035	195	16	43	43	NUM
easat-6035	195	17	]	]	PUNCT
easat-6035	195	18	.	.	PUNCT
easat-6035	196	1	expanding	expand	VERB
easat-6035	196	2	these	these	DET
easat-6035	196	3	programmes	programme	NOUN
easat-6035	196	4	to	to	ADP
easat-6035	196	5	all	all	DET
easat-6035	196	6	municipalities	municipality	NOUN
easat-6035	196	7	remains	remain	VERB
easat-6035	196	8	a	a	DET
easat-6035	196	9	significant	significant	ADJ
easat-6035	196	10	challenge	challenge	NOUN
easat-6035	196	11	.	.	PUNCT
easat-6035	197	1	nonetheless	nonetheless	ADV
easat-6035	197	2	,	,	PUNCT
easat-6035	197	3	various	various	ADJ
easat-6035	197	4	interventions	intervention	NOUN
easat-6035	197	5	have	have	AUX
easat-6035	197	6	been	be	AUX
easat-6035	197	7	introduced	introduce	VERB
easat-6035	197	8	to	to	PART
easat-6035	197	9	bridge	bridge	VERB
easat-6035	197	10	the	the	DET
easat-6035	197	11	digital	digital	ADJ
easat-6035	197	12	literacy	literacy	NOUN
easat-6035	197	13	gap	gap	NOUN
easat-6035	197	14	between	between	ADP
easat-6035	197	15	communities	community	NOUN
easat-6035	197	16	and	and	CCONJ
easat-6035	197	17	workplaces	workplace	NOUN
easat-6035	197	18	[	[	X
easat-6035	197	19	44	44	NUM
easat-6035	197	20	]	]	PUNCT
easat-6035	197	21	.	.	PUNCT
easat-6035	198	1	coyne	coyne	PROPN
easat-6035	198	2	,	,	PUNCT
easat-6035	198	3	et	et	PROPN
easat-6035	198	4	al	al	PROPN
easat-6035	198	5	.	.	PUNCT
easat-6035	199	1	[	[	X
easat-6035	199	2	45	45	NUM
easat-6035	199	3	]	]	PUNCT
easat-6035	199	4	note	note	NOUN
easat-6035	199	5	that	that	SCONJ
easat-6035	199	6	inadequate	inadequate	ADJ
easat-6035	199	7	infrastructure	infrastructure	NOUN
easat-6035	199	8	poses	pose	VERB
easat-6035	199	9	significant	significant	ADJ
easat-6035	199	10	obstacles	obstacle	NOUN
easat-6035	199	11	to	to	ADP
easat-6035	199	12	efficient	efficient	ADJ
easat-6035	199	13	service	service	NOUN
easat-6035	199	14	provision	provision	NOUN
easat-6035	199	15	.	.	PUNCT
easat-6035	200	1	poor	poor	ADJ
easat-6035	200	2	infrastructure	infrastructure	NOUN
easat-6035	200	3	is	be	AUX
easat-6035	200	4	a	a	DET
easat-6035	200	5	problem	problem	NOUN
easat-6035	200	6	for	for	ADP
easat-6035	200	7	many	many	ADJ
easat-6035	200	8	south	south	ADJ
easat-6035	200	9	african	african	ADJ
easat-6035	200	10	municipalities	municipality	NOUN
easat-6035	200	11	,	,	PUNCT
easat-6035	200	12	especially	especially	ADV
easat-6035	200	13	those	those	PRON
easat-6035	200	14	in	in	ADP
easat-6035	200	15	underdeveloped	underdeveloped	ADJ
easat-6035	200	16	or	or	CCONJ
easat-6035	200	17	underprivileged	underprivileged	ADJ
easat-6035	200	18	areas	area	NOUN
easat-6035	200	19	.	.	PUNCT
easat-6035	201	1	deficiencies	deficiency	NOUN
easat-6035	201	2	in	in	ADP
easat-6035	201	3	areas	area	NOUN
easat-6035	201	4	such	such	ADJ
easat-6035	201	5	as	as	ADP
easat-6035	201	6	roads	road	NOUN
easat-6035	201	7	,	,	PUNCT
easat-6035	201	8	water	water	NOUN
easat-6035	201	9	supply	supply	NOUN
easat-6035	201	10	,	,	PUNCT
easat-6035	201	11	sanitation	sanitation	NOUN
easat-6035	201	12	,	,	PUNCT
easat-6035	201	13	and	and	CCONJ
easat-6035	201	14	electricity	electricity	NOUN
easat-6035	201	15	not	not	PART
easat-6035	201	16	only	only	ADV
easat-6035	201	17	limit	limit	VERB
easat-6035	201	18	the	the	DET
easat-6035	201	19	availability	availability	NOUN
easat-6035	201	20	of	of	ADP
easat-6035	201	21	services	service	NOUN
easat-6035	201	22	but	but	CCONJ
easat-6035	201	23	also	also	ADV
easat-6035	201	24	exacerbate	exacerbate	VERB
easat-6035	201	25	socioeconomic	socioeconomic	ADJ
easat-6035	201	26	issues	issue	NOUN
easat-6035	201	27	in	in	ADP
easat-6035	201	28	affected	affected	ADJ
easat-6035	201	29	communities	community	NOUN
easat-6035	201	30	.	.	PUNCT
easat-6035	202	1	traditional	traditional	ADJ
easat-6035	202	2	methods	method	NOUN
easat-6035	202	3	of	of	ADP
easat-6035	202	4	addressing	address	VERB
easat-6035	202	5	these	these	DET
easat-6035	202	6	deficits	deficit	NOUN
easat-6035	202	7	are	be	AUX
easat-6035	202	8	often	often	ADV
easat-6035	202	9	time	time	NOUN
easat-6035	202	10	-	-	PUNCT
easat-6035	202	11	consuming	consume	VERB
easat-6035	202	12	and	and	CCONJ
easat-6035	202	13	resource	resource	NOUN
easat-6035	202	14	-	-	PUNCT
easat-6035	202	15	intensive	intensive	ADJ
easat-6035	202	16	,	,	PUNCT
easat-6035	202	17	highlighting	highlight	VERB
easat-6035	202	18	the	the	DET
easat-6035	202	19	need	need	NOUN
easat-6035	202	20	for	for	ADP
easat-6035	202	21	innovative	innovative	ADJ
easat-6035	202	22	solutions	solution	NOUN
easat-6035	202	23	provided	provide	VERB
easat-6035	202	24	by	by	ADP
easat-6035	202	25	the	the	DET
easat-6035	202	26	4ir	4ir	NOUN
easat-6035	203	1	[	[	X
easat-6035	203	2	46	46	NUM
easat-6035	203	3	,	,	PUNCT
easat-6035	203	4	47	47	NUM
easat-6035	203	5	]	]	PUNCT
easat-6035	203	6	.	.	PUNCT
easat-6035	204	1	although	although	SCONJ
easat-6035	204	2	many	many	ADJ
easat-6035	204	3	municiplaities	municiplaitie	NOUN
easat-6035	204	4	have	have	AUX
easat-6035	204	5	adopted	adopt	VERB
easat-6035	204	6	the	the	DET
easat-6035	204	7	digitalised	digitalised	ADJ
easat-6035	204	8	services	service	NOUN
easat-6035	204	9	,	,	PUNCT
easat-6035	204	10	some	some	DET
easat-6035	204	11	municipal	municipal	ADJ
easat-6035	204	12	bodies	body	NOUN
easat-6035	204	13	have	have	VERB
easat-6035	204	14	yet	yet	ADV
easat-6035	204	15	to	to	PART
easat-6035	204	16	embrace	embrace	VERB
easat-6035	204	17	new	new	ADJ
easat-6035	204	18	technology	technology	NOUN
easat-6035	204	19	and	and	CCONJ
easat-6035	204	20	electronic	electronic	ADJ
easat-6035	204	21	governance	governance	NOUN
easat-6035	204	22	tools	tool	NOUN
easat-6035	204	23	that	that	PRON
easat-6035	204	24	could	could	AUX
easat-6035	204	25	transform	transform	VERB
easat-6035	204	26	the	the	DET
easat-6035	204	27	local	local	ADJ
easat-6035	204	28	provision	provision	NOUN
easat-6035	204	29	of	of	ADP
easat-6035	204	30	public	public	ADJ
easat-6035	204	31	services	service	NOUN
easat-6035	204	32	,	,	PUNCT
easat-6035	204	33	according	accord	VERB
easat-6035	204	34	to	to	ADP
easat-6035	204	35	akula	akula	PROPN
easat-6035	204	36	,	,	PUNCT
easat-6035	204	37	et	et	PROPN
easat-6035	204	38	al	al	PROPN
easat-6035	204	39	.	.	PUNCT
easat-6035	205	1	[	[	X
easat-6035	205	2	48	48	NUM
easat-6035	205	3	]	]	PUNCT
easat-6035	205	4	and	and	CCONJ
easat-6035	205	5	vyas	vyas	PROPN
easat-6035	205	6	-	-	PUNCT
easat-6035	205	7	doorgapersad	doorgapersad	PROPN
easat-6035	206	1	[	[	X
easat-6035	206	2	49	49	NUM
easat-6035	206	3	]	]	PUNCT
easat-6035	206	4	.	.	PUNCT
easat-6035	207	1	4	4	X
easat-6035	207	2	.	.	X
easat-6035	207	3	recommendations	recommendation	NOUN
easat-6035	207	4	this	this	DET
easat-6035	207	5	article	article	NOUN
easat-6035	207	6	proposes	propose	VERB
easat-6035	207	7	an	an	DET
easat-6035	207	8	analytical	analytical	ADJ
easat-6035	207	9	framework	framework	NOUN
easat-6035	207	10	known	know	VERB
easat-6035	207	11	as	as	ADP
easat-6035	207	12	talent	talent	NOUN
easat-6035	207	13	management	management	NOUN
easat-6035	207	14	in	in	ADP
easat-6035	207	15	4ir	4ir	NOUN
easat-6035	207	16	to	to	PART
easat-6035	207	17	improve	improve	VERB
easat-6035	207	18	service	service	NOUN
easat-6035	207	19	delivery	delivery	NOUN
easat-6035	207	20	(	(	PUNCT
easat-6035	207	21	see	see	VERB
easat-6035	207	22	figure	figure	NOUN
easat-6035	207	23	6	6	NUM
easat-6035	207	24	)	)	PUNCT
easat-6035	207	25	.	.	PUNCT
easat-6035	208	1	625	625	NUM
easat-6035	208	2	edelweiss	edelweiss	PROPN
easat-6035	208	3	applied	apply	VERB
easat-6035	208	4	science	science	NOUN
easat-6035	208	5	and	and	CCONJ
easat-6035	208	6	technology	technology	NOUN
easat-6035	208	7	issn	issn	PROPN
easat-6035	208	8	:	:	PUNCT
easat-6035	208	9	2576	2576	NUM
easat-6035	208	10	-	-	SYM
easat-6035	208	11	8484	8484	NUM
easat-6035	208	12	vol	vol	NOUN
easat-6035	208	13	.	.	PROPN
easat-6035	209	1	9	9	NUM
easat-6035	209	2	,	,	PUNCT
easat-6035	209	3	no	no	INTJ
easat-6035	209	4	.	.	NOUN
easat-6035	209	5	4	4	NUM
easat-6035	209	6	:	:	PUNCT
easat-6035	209	7	617	617	NUM
easat-6035	209	8	-	-	SYM
easat-6035	209	9	630	630	NUM
easat-6035	209	10	,	,	PUNCT
easat-6035	209	11	2025	2025	NUM
easat-6035	209	12	doi	doi	NOUN
easat-6035	209	13	:	:	PUNCT
easat-6035	209	14	10.55214/25768484.v9i4.6035	10.55214/25768484.v9i4.6035	PROPN
easat-6035	209	15	©	©	PROPN
easat-6035	209	16	2025	2025	NUM
easat-6035	209	17	by	by	ADP
easat-6035	209	18	the	the	DET
easat-6035	209	19	author	author	NOUN
easat-6035	209	20	;	;	PUNCT
easat-6035	209	21	licensee	licensee	PROPN
easat-6035	209	22	learning	learn	VERB
easat-6035	209	23	gate	gate	PROPN
easat-6035	209	24	figure	figure	NOUN
easat-6035	209	25	6	6	NUM
easat-6035	209	26	.	.	PUNCT
easat-6035	209	27	talent	talent	NOUN
easat-6035	209	28	management	management	NOUN
easat-6035	209	29	in	in	ADP
easat-6035	209	30	4ir	4ir	NOUN
easat-6035	209	31	to	to	PART
easat-6035	209	32	improve	improve	VERB
easat-6035	209	33	service	service	NOUN
easat-6035	209	34	delivery	delivery	NOUN
easat-6035	209	35	.	.	PUNCT
easat-6035	210	1	source	source	NOUN
easat-6035	210	2	:	:	PUNCT
easat-6035	210	3	author	author	NOUN
easat-6035	210	4	’s	’s	PART
easat-6035	210	5	illustration	illustration	NOUN
easat-6035	210	6	based	base	VERB
easat-6035	210	7	on	on	ADP
easat-6035	210	8	secondary	secondary	ADJ
easat-6035	210	9	information	information	NOUN
easat-6035	210	10	.	.	PUNCT
easat-6035	211	1	municipalities	municipality	NOUN
easat-6035	211	2	must	must	AUX
easat-6035	211	3	appoint	appoint	VERB
easat-6035	211	4	officials	official	NOUN
easat-6035	211	5	with	with	ADP
easat-6035	211	6	the	the	DET
easat-6035	211	7	necessary	necessary	ADJ
easat-6035	211	8	and	and	CCONJ
easat-6035	211	9	pertinent	pertinent	ADJ
easat-6035	211	10	skills	skill	NOUN
easat-6035	211	11	to	to	PART
easat-6035	211	12	reinforce	reinforce	VERB
easat-6035	211	13	the	the	DET
easat-6035	211	14	sound	sound	ADJ
easat-6035	211	15	financial	financial	ADJ
easat-6035	211	16	management	management	NOUN
easat-6035	211	17	standards	standard	NOUN
easat-6035	211	18	specified	specify	VERB
easat-6035	211	19	in	in	ADP
easat-6035	211	20	the	the	DET
easat-6035	211	21	statutory	statutory	ADJ
easat-6035	211	22	framework	framework	NOUN
easat-6035	211	23	.	.	PUNCT
easat-6035	212	1	human	human	ADJ
easat-6035	212	2	resources	resource	NOUN
easat-6035	212	3	(	(	PUNCT
easat-6035	212	4	hr	hr	NOUN
easat-6035	212	5	)	)	PUNCT
easat-6035	212	6	officers	officer	NOUN
easat-6035	212	7	should	should	AUX
easat-6035	212	8	specify	specify	VERB
easat-6035	212	9	in	in	ADP
easat-6035	212	10	job	job	NOUN
easat-6035	212	11	postings	posting	NOUN
easat-6035	212	12	that	that	PRON
easat-6035	212	13	they	they	PRON
easat-6035	212	14	need	need	VERB
easat-6035	212	15	adaptable	adaptable	ADJ
easat-6035	212	16	employees	employee	NOUN
easat-6035	212	17	who	who	PRON
easat-6035	212	18	can	can	AUX
easat-6035	212	19	quickly	quickly	ADV
easat-6035	212	20	adjust	adjust	VERB
easat-6035	212	21	to	to	ADP
easat-6035	212	22	changes	change	NOUN
easat-6035	212	23	in	in	ADP
easat-6035	212	24	social	social	ADJ
easat-6035	212	25	,	,	PUNCT
easat-6035	212	26	economic	economic	ADJ
easat-6035	212	27	,	,	PUNCT
easat-6035	212	28	and	and	CCONJ
easat-6035	212	29	environmental	environmental	ADJ
easat-6035	212	30	conditions	condition	NOUN
easat-6035	212	31	.	.	PUNCT
easat-6035	213	1	626	626	NUM
easat-6035	213	2	edelweiss	edelweiss	PROPN
easat-6035	213	3	applied	apply	VERB
easat-6035	213	4	science	science	NOUN
easat-6035	213	5	and	and	CCONJ
easat-6035	213	6	technology	technology	NOUN
easat-6035	213	7	issn	issn	PROPN
easat-6035	213	8	:	:	PUNCT
easat-6035	213	9	2576	2576	NUM
easat-6035	213	10	-	-	SYM
easat-6035	213	11	8484	8484	NUM
easat-6035	213	12	vol	vol	NOUN
easat-6035	213	13	.	.	PROPN
easat-6035	214	1	9	9	NUM
easat-6035	214	2	,	,	PUNCT
easat-6035	214	3	no	no	INTJ
easat-6035	214	4	.	.	NOUN
easat-6035	214	5	4	4	NUM
easat-6035	214	6	:	:	PUNCT
easat-6035	214	7	617	617	NUM
easat-6035	214	8	-	-	SYM
easat-6035	214	9	630	630	NUM
easat-6035	214	10	,	,	PUNCT
easat-6035	214	11	2025	2025	NUM
easat-6035	214	12	doi	doi	NOUN
easat-6035	214	13	:	:	PUNCT
easat-6035	214	14	10.55214/25768484.v9i4.6035	10.55214/25768484.v9i4.6035	PROPN
easat-6035	214	15	©	©	PROPN
easat-6035	214	16	2025	2025	NUM
easat-6035	214	17	by	by	ADP
easat-6035	214	18	the	the	DET
easat-6035	214	19	author	author	NOUN
easat-6035	214	20	;	;	PUNCT
easat-6035	214	21	licensee	licensee	PROPN
easat-6035	214	22	learning	learn	VERB
easat-6035	214	23	gate	gate	NOUN
easat-6035	214	24	e	e	PROPN
easat-6035	214	25	-	-	NOUN
easat-6035	214	26	procurement	procurement	ADJ
easat-6035	214	27	processes	process	NOUN
easat-6035	214	28	must	must	AUX
easat-6035	214	29	be	be	AUX
easat-6035	214	30	integrated	integrate	VERB
easat-6035	214	31	into	into	ADP
easat-6035	214	32	municipal	municipal	ADJ
easat-6035	214	33	e	e	NOUN
easat-6035	214	34	-	-	NOUN
easat-6035	214	35	services	service	NOUN
easat-6035	214	36	,	,	PUNCT
easat-6035	214	37	and	and	CCONJ
easat-6035	214	38	adequate	adequate	ADJ
easat-6035	214	39	training	training	NOUN
easat-6035	214	40	must	must	AUX
easat-6035	214	41	be	be	AUX
easat-6035	214	42	provided	provide	VERB
easat-6035	214	43	to	to	ADP
easat-6035	214	44	municipal	municipal	ADJ
easat-6035	214	45	personnel	personnel	NOUN
easat-6035	214	46	to	to	PART
easat-6035	214	47	operate	operate	VERB
easat-6035	214	48	e	e	NOUN
easat-6035	214	49	-	-	NOUN
easat-6035	214	50	platforms	platform	NOUN
easat-6035	214	51	effectively	effectively	ADV
easat-6035	214	52	.	.	PUNCT
easat-6035	215	1	training	training	NOUN
easat-6035	215	2	sessions	session	NOUN
easat-6035	215	3	should	should	AUX
easat-6035	215	4	also	also	ADV
easat-6035	215	5	be	be	AUX
easat-6035	215	6	provided	provide	VERB
easat-6035	215	7	for	for	ADP
easat-6035	215	8	community	community	NOUN
easat-6035	215	9	members	member	NOUN
easat-6035	215	10	to	to	PART
easat-6035	215	11	ensure	ensure	VERB
easat-6035	215	12	they	they	PRON
easat-6035	215	13	can	can	AUX
easat-6035	215	14	utilise	utilise	VERB
easat-6035	215	15	e	e	NOUN
easat-6035	215	16	-	-	NOUN
easat-6035	215	17	services	service	NOUN
easat-6035	215	18	.	.	PUNCT
easat-6035	216	1	similarly	similarly	ADV
easat-6035	216	2	,	,	PUNCT
easat-6035	216	3	e	e	ADJ
easat-6035	216	4	-	-	ADJ
easat-6035	216	5	tendering	tendering	ADJ
easat-6035	216	6	systems	system	NOUN
easat-6035	216	7	must	must	AUX
easat-6035	216	8	be	be	AUX
easat-6035	216	9	available	available	ADJ
easat-6035	216	10	to	to	ADP
easat-6035	216	11	municipalities	municipality	NOUN
easat-6035	216	12	.	.	PUNCT
easat-6035	217	1	as	as	SCONJ
easat-6035	217	2	there	there	PRON
easat-6035	217	3	is	be	VERB
easat-6035	217	4	a	a	DET
easat-6035	217	5	risk	risk	NOUN
easat-6035	217	6	of	of	ADP
easat-6035	217	7	favouritism	favouritism	NOUN
easat-6035	217	8	,	,	PUNCT
easat-6035	217	9	bidders	bidder	NOUN
easat-6035	217	10	must	must	AUX
easat-6035	217	11	submit	submit	VERB
easat-6035	217	12	their	their	PRON
easat-6035	217	13	documents	document	NOUN
easat-6035	217	14	online	online	ADV
easat-6035	217	15	during	during	ADP
easat-6035	217	16	the	the	DET
easat-6035	217	17	bidding	bidding	NOUN
easat-6035	217	18	process	process	NOUN
easat-6035	217	19	.	.	PUNCT
easat-6035	218	1	public	public	ADJ
easat-6035	218	2	officials	official	NOUN
easat-6035	218	3	should	should	AUX
easat-6035	218	4	actively	actively	ADV
easat-6035	218	5	engage	engage	VERB
easat-6035	218	6	with	with	ADP
easat-6035	218	7	stakeholders	stakeholder	NOUN
easat-6035	218	8	and	and	CCONJ
easat-6035	218	9	the	the	DET
easat-6035	218	10	community	community	NOUN
easat-6035	218	11	by	by	ADP
easat-6035	218	12	seeking	seek	VERB
easat-6035	218	13	input	input	NOUN
easat-6035	218	14	on	on	ADP
easat-6035	218	15	innovative	innovative	ADJ
easat-6035	218	16	projects	project	NOUN
easat-6035	218	17	and	and	CCONJ
easat-6035	218	18	investment	investment	NOUN
easat-6035	218	19	strategies	strategy	NOUN
easat-6035	218	20	before	before	ADP
easat-6035	218	21	tender	tender	NOUN
easat-6035	218	22	briefings	briefing	NOUN
easat-6035	218	23	.	.	PUNCT
easat-6035	219	1	bidders	bidder	NOUN
easat-6035	219	2	should	should	AUX
easat-6035	219	3	also	also	ADV
easat-6035	219	4	have	have	VERB
easat-6035	219	5	the	the	DET
easat-6035	219	6	opportunity	opportunity	NOUN
easat-6035	219	7	to	to	PART
easat-6035	219	8	develop	develop	VERB
easat-6035	219	9	deliverables	deliverable	NOUN
easat-6035	219	10	and	and	CCONJ
easat-6035	219	11	receive	receive	VERB
easat-6035	219	12	mentorship	mentorship	NOUN
easat-6035	219	13	from	from	ADP
easat-6035	219	14	successful	successful	ADJ
easat-6035	219	15	companies	company	NOUN
easat-6035	219	16	with	with	ADP
easat-6035	219	17	shared	share	VERB
easat-6035	219	18	interests	interest	NOUN
easat-6035	219	19	.	.	PUNCT
easat-6035	220	1	municipal	municipal	ADJ
easat-6035	220	2	workers	worker	NOUN
easat-6035	220	3	often	often	ADV
easat-6035	220	4	lack	lack	VERB
easat-6035	220	5	the	the	DET
easat-6035	220	6	necessary	necessary	ADJ
easat-6035	220	7	training	training	NOUN
easat-6035	220	8	to	to	PART
easat-6035	220	9	utilise	utilise	VERB
easat-6035	220	10	digital	digital	ADJ
easat-6035	220	11	tools	tool	NOUN
easat-6035	220	12	and	and	CCONJ
easat-6035	220	13	take	take	VERB
easat-6035	220	14	advantage	advantage	NOUN
easat-6035	220	15	of	of	ADP
easat-6035	220	16	new	new	ADJ
easat-6035	220	17	technologies	technology	NOUN
easat-6035	220	18	.	.	PUNCT
easat-6035	221	1	municipalities	municipality	NOUN
easat-6035	221	2	should	should	AUX
easat-6035	221	3	establish	establish	VERB
easat-6035	221	4	training	training	NOUN
easat-6035	221	5	initiatives	initiative	NOUN
easat-6035	221	6	and	and	CCONJ
easat-6035	221	7	collaborations	collaboration	NOUN
easat-6035	221	8	with	with	ADP
easat-6035	221	9	academic	academic	ADJ
easat-6035	221	10	institutions	institution	NOUN
easat-6035	221	11	to	to	PART
easat-6035	221	12	address	address	VERB
easat-6035	221	13	this	this	DET
easat-6035	221	14	problem	problem	NOUN
easat-6035	221	15	.	.	PUNCT
easat-6035	222	1	for	for	ADP
easat-6035	222	2	example	example	NOUN
easat-6035	222	3	,	,	PUNCT
easat-6035	222	4	they	they	PRON
easat-6035	222	5	can	can	AUX
easat-6035	222	6	partner	partner	VERB
easat-6035	222	7	with	with	ADP
easat-6035	222	8	nearby	nearby	ADJ
easat-6035	222	9	universities	university	NOUN
easat-6035	222	10	to	to	PART
easat-6035	222	11	provide	provide	VERB
easat-6035	222	12	cybersecurity	cybersecurity	NOUN
easat-6035	222	13	,	,	PUNCT
easat-6035	222	14	ai	ai	VERB
easat-6035	222	15	,	,	PUNCT
easat-6035	222	16	and	and	CCONJ
easat-6035	222	17	data	datum	NOUN
easat-6035	222	18	analytics	analytic	NOUN
easat-6035	222	19	courses	course	NOUN
easat-6035	222	20	.	.	PUNCT
easat-6035	223	1	this	this	DET
easat-6035	223	2	strategy	strategy	NOUN
easat-6035	223	3	will	will	AUX
easat-6035	223	4	enable	enable	VERB
easat-6035	223	5	municipal	municipal	ADJ
easat-6035	223	6	employees	employee	NOUN
easat-6035	223	7	to	to	PART
easat-6035	223	8	adjust	adjust	VERB
easat-6035	223	9	to	to	ADP
easat-6035	223	10	the	the	DET
easat-6035	223	11	changing	change	VERB
easat-6035	223	12	digital	digital	ADJ
easat-6035	223	13	environment	environment	NOUN
easat-6035	223	14	.	.	PUNCT
easat-6035	224	1	municipalities	municipality	NOUN
easat-6035	224	2	should	should	AUX
easat-6035	224	3	support	support	VERB
easat-6035	224	4	local	local	ADJ
easat-6035	224	5	initiatives	initiative	NOUN
easat-6035	224	6	,	,	PUNCT
easat-6035	224	7	while	while	SCONJ
easat-6035	224	8	the	the	DET
easat-6035	224	9	department	department	NOUN
easat-6035	224	10	of	of	ADP
easat-6035	224	11	education	education	NOUN
easat-6035	224	12	and	and	CCONJ
easat-6035	224	13	the	the	DET
easat-6035	224	14	department	department	NOUN
easat-6035	224	15	of	of	ADP
easat-6035	224	16	science	science	NOUN
easat-6035	224	17	and	and	CCONJ
easat-6035	224	18	technology	technology	NOUN
easat-6035	224	19	can	can	AUX
easat-6035	224	20	facilitate	facilitate	VERB
easat-6035	224	21	collaboration	collaboration	NOUN
easat-6035	224	22	with	with	ADP
easat-6035	224	23	pertinent	pertinent	ADJ
easat-6035	224	24	stakeholders	stakeholder	NOUN
easat-6035	224	25	.	.	PUNCT
easat-6035	225	1	compliance	compliance	NOUN
easat-6035	225	2	with	with	ADP
easat-6035	225	3	the	the	DET
easat-6035	225	4	skills	skill	NOUN
easat-6035	225	5	development	development	PROPN
easat-6035	225	6	act	act	PROPN
easat-6035	225	7	and	and	CCONJ
easat-6035	225	8	skills	skill	NOUN
easat-6035	225	9	development	development	NOUN
easat-6035	225	10	levies	levy	NOUN
easat-6035	225	11	act	act	PROPN
easat-6035	225	12	is	be	AUX
easat-6035	225	13	also	also	ADV
easat-6035	225	14	essential	essential	ADJ
easat-6035	225	15	,	,	PUNCT
easat-6035	225	16	as	as	SCONJ
easat-6035	225	17	these	these	DET
easat-6035	225	18	regulations	regulation	NOUN
easat-6035	225	19	can	can	AUX
easat-6035	225	20	help	help	AUX
easat-6035	225	21	identify	identify	VERB
easat-6035	225	22	employees	employee	NOUN
easat-6035	225	23	’	'	PUNCT
easat-6035	225	24	needs	need	NOUN
easat-6035	225	25	for	for	ADP
easat-6035	225	26	4ir	4ir	ADJ
easat-6035	225	27	competency	competency	NOUN
easat-6035	225	28	.	.	PUNCT
easat-6035	226	1	facilitators	facilitator	NOUN
easat-6035	226	2	can	can	AUX
easat-6035	226	3	be	be	AUX
easat-6035	226	4	appointed	appoint	VERB
easat-6035	226	5	to	to	PART
easat-6035	226	6	train	train	VERB
easat-6035	226	7	employees	employee	NOUN
easat-6035	226	8	in	in	ADP
easat-6035	226	9	the	the	DET
easat-6035	226	10	technological	technological	ADJ
easat-6035	226	11	skills	skill	NOUN
easat-6035	226	12	required	require	VERB
easat-6035	226	13	to	to	PART
easat-6035	226	14	operate	operate	VERB
easat-6035	226	15	e	e	NOUN
easat-6035	226	16	-	-	NOUN
easat-6035	226	17	services	service	NOUN
easat-6035	226	18	and	and	CCONJ
easat-6035	226	19	manage	manage	VERB
easat-6035	226	20	4ir	4ir	ADJ
easat-6035	226	21	platforms	platform	NOUN
easat-6035	226	22	.	.	PUNCT
easat-6035	227	1	geographically	geographically	ADV
easat-6035	227	2	remote	remote	ADJ
easat-6035	227	3	municipalities	municipality	NOUN
easat-6035	227	4	can	can	AUX
easat-6035	227	5	overcome	overcome	VERB
easat-6035	227	6	training	training	NOUN
easat-6035	227	7	challenges	challenge	NOUN
easat-6035	227	8	by	by	ADP
easat-6035	227	9	partnering	partner	VERB
easat-6035	227	10	with	with	ADP
easat-6035	227	11	civil	civil	ADJ
easat-6035	227	12	society	society	NOUN
easat-6035	227	13	and	and	CCONJ
easat-6035	227	14	the	the	DET
easat-6035	227	15	private	private	ADJ
easat-6035	227	16	sector	sector	NOUN
easat-6035	227	17	within	within	ADP
easat-6035	227	18	their	their	PRON
easat-6035	227	19	jurisdictions	jurisdiction	NOUN
easat-6035	227	20	.	.	PUNCT
easat-6035	228	1	scheduling	schedule	VERB
easat-6035	228	2	online	online	ADJ
easat-6035	228	3	training	training	NOUN
easat-6035	228	4	sessions	session	NOUN
easat-6035	228	5	with	with	ADP
easat-6035	228	6	external	external	ADJ
easat-6035	228	7	facilitators	facilitator	NOUN
easat-6035	228	8	via	via	ADP
easat-6035	228	9	platforms	platform	NOUN
easat-6035	228	10	such	such	ADJ
easat-6035	228	11	as	as	ADP
easat-6035	228	12	microsoft	microsoft	PROPN
easat-6035	228	13	teams	team	NOUN
easat-6035	228	14	and	and	CCONJ
easat-6035	228	15	google	google	PROPN
easat-6035	228	16	meet	meet	NOUN
easat-6035	228	17	can	can	AUX
easat-6035	228	18	also	also	ADV
easat-6035	228	19	provide	provide	VERB
easat-6035	228	20	an	an	DET
easat-6035	228	21	effective	effective	ADJ
easat-6035	228	22	solution	solution	NOUN
easat-6035	228	23	,	,	PUNCT
easat-6035	228	24	allowing	allow	VERB
easat-6035	228	25	employees	employee	NOUN
easat-6035	228	26	to	to	PART
easat-6035	228	27	receive	receive	VERB
easat-6035	228	28	training	training	NOUN
easat-6035	228	29	through	through	ADP
easat-6035	228	30	digital	digital	ADJ
easat-6035	228	31	platforms	platform	NOUN
easat-6035	228	32	.	.	PUNCT
easat-6035	229	1	municipalities	municipality	NOUN
easat-6035	229	2	must	must	AUX
easat-6035	229	3	navigate	navigate	VERB
easat-6035	229	4	the	the	DET
easat-6035	229	5	complexities	complexity	NOUN
easat-6035	229	6	of	of	ADP
easat-6035	229	7	4ir	4ir	ADJ
easat-6035	229	8	technologies	technology	NOUN
easat-6035	229	9	to	to	PART
easat-6035	229	10	address	address	VERB
easat-6035	229	11	capacity	capacity	NOUN
easat-6035	229	12	-	-	PUNCT
easat-6035	229	13	building	building	NOUN
easat-6035	229	14	challenges	challenge	NOUN
easat-6035	229	15	,	,	PUNCT
easat-6035	229	16	but	but	CCONJ
easat-6035	229	17	advancement	advancement	NOUN
easat-6035	229	18	may	may	AUX
easat-6035	229	19	be	be	AUX
easat-6035	229	20	hampered	hamper	VERB
easat-6035	229	21	by	by	ADP
easat-6035	229	22	a	a	DET
easat-6035	229	23	shortage	shortage	NOUN
easat-6035	229	24	of	of	ADP
easat-6035	229	25	qualified	qualified	ADJ
easat-6035	229	26	staff	staff	NOUN
easat-6035	229	27	.	.	PUNCT
easat-6035	230	1	ensuring	ensure	VERB
easat-6035	230	2	that	that	SCONJ
easat-6035	230	3	municipalities	municipality	NOUN
easat-6035	230	4	can	can	AUX
easat-6035	230	5	attract	attract	VERB
easat-6035	230	6	and	and	CCONJ
easat-6035	230	7	retain	retain	VERB
easat-6035	230	8	the	the	DET
easat-6035	230	9	talent	talent	NOUN
easat-6035	230	10	required	require	VERB
easat-6035	230	11	to	to	PART
easat-6035	230	12	lead	lead	VERB
easat-6035	230	13	4ir	4ir	ADJ
easat-6035	230	14	initiatives	initiative	NOUN
easat-6035	230	15	is	be	AUX
easat-6035	230	16	essential	essential	ADJ
easat-6035	230	17	.	.	PUNCT
easat-6035	231	1	employees	employee	NOUN
easat-6035	231	2	at	at	ADP
easat-6035	231	3	all	all	DET
easat-6035	231	4	levels	level	NOUN
easat-6035	231	5	must	must	AUX
easat-6035	231	6	also	also	ADV
easat-6035	231	7	possess	possess	VERB
easat-6035	231	8	the	the	DET
easat-6035	231	9	technological	technological	ADJ
easat-6035	231	10	expertise	expertise	NOUN
easat-6035	231	11	and	and	CCONJ
easat-6035	231	12	digital	digital	ADJ
easat-6035	231	13	literacy	literacy	NOUN
easat-6035	231	14	needed	need	VERB
easat-6035	231	15	for	for	ADP
easat-6035	231	16	these	these	DET
easat-6035	231	17	4ir	4ir	ADJ
easat-6035	231	18	-	-	PUNCT
easat-6035	231	19	driven	drive	VERB
easat-6035	231	20	transformations	transformation	NOUN
easat-6035	231	21	.	.	PUNCT
easat-6035	232	1	incorporating	incorporate	VERB
easat-6035	232	2	4ir	4ir	NOUN
easat-6035	232	3	into	into	ADP
easat-6035	232	4	service	service	NOUN
easat-6035	232	5	delivery	delivery	NOUN
easat-6035	232	6	legislative	legislative	ADJ
easat-6035	232	7	frameworks	framework	NOUN
easat-6035	232	8	is	be	AUX
easat-6035	232	9	vital	vital	ADJ
easat-6035	232	10	,	,	PUNCT
easat-6035	232	11	along	along	ADV
easat-6035	232	12	with	with	ADP
easat-6035	232	13	establishing	establish	VERB
easat-6035	232	14	by	by	ADP
easat-6035	232	15	-	-	PUNCT
easat-6035	232	16	laws	law	NOUN
easat-6035	232	17	that	that	PRON
easat-6035	232	18	regulate	regulate	VERB
easat-6035	232	19	its	its	PRON
easat-6035	232	20	implementation	implementation	NOUN
easat-6035	232	21	in	in	ADP
easat-6035	232	22	municipal	municipal	ADJ
easat-6035	232	23	operations	operation	NOUN
easat-6035	232	24	.	.	PUNCT
easat-6035	233	1	policies	policy	NOUN
easat-6035	233	2	and	and	CCONJ
easat-6035	233	3	strategies	strategy	NOUN
easat-6035	233	4	should	should	AUX
easat-6035	233	5	be	be	AUX
easat-6035	233	6	tailored	tailor	VERB
easat-6035	233	7	to	to	ADP
easat-6035	233	8	each	each	DET
easat-6035	233	9	municipality	municipality	NOUN
easat-6035	233	10	’s	’s	PART
easat-6035	233	11	technological	technological	ADJ
easat-6035	233	12	and	and	CCONJ
easat-6035	233	13	socioeconomic	socioeconomic	ADJ
easat-6035	233	14	contexts	contexts	NOUN
easat-6035	233	15	.	.	PUNCT
easat-6035	234	1	implementing	implement	VERB
easat-6035	234	2	a	a	DET
easat-6035	234	3	comprehensive	comprehensive	ADJ
easat-6035	234	4	skills	skill	NOUN
easat-6035	234	5	development	development	NOUN
easat-6035	234	6	program	program	NOUN
easat-6035	234	7	is	be	AUX
easat-6035	234	8	crucial	crucial	ADJ
easat-6035	234	9	.	.	PUNCT
easat-6035	235	1	municipal	municipal	ADJ
easat-6035	235	2	employees	employee	NOUN
easat-6035	235	3	will	will	AUX
easat-6035	235	4	receive	receive	VERB
easat-6035	235	5	ongoing	ongoing	ADJ
easat-6035	235	6	training	training	NOUN
easat-6035	235	7	and	and	CCONJ
easat-6035	235	8	upskilling	upskilling	NOUN
easat-6035	235	9	as	as	ADP
easat-6035	235	10	part	part	NOUN
easat-6035	235	11	of	of	ADP
easat-6035	235	12	this	this	DET
easat-6035	235	13	programme	programme	NOUN
easat-6035	235	14	to	to	PART
easat-6035	235	15	improve	improve	VERB
easat-6035	235	16	their	their	PRON
easat-6035	235	17	knowledge	knowledge	NOUN
easat-6035	235	18	of	of	ADP
easat-6035	235	19	4ir	4ir	ADJ
easat-6035	235	20	concepts	concept	NOUN
easat-6035	235	21	and	and	CCONJ
easat-6035	235	22	technologies	technology	NOUN
easat-6035	235	23	.	.	PUNCT
easat-6035	236	1	they	they	PRON
easat-6035	236	2	can	can	AUX
easat-6035	236	3	be	be	AUX
easat-6035	236	4	prepared	prepare	VERB
easat-6035	236	5	to	to	PART
easat-6035	236	6	fully	fully	ADV
easat-6035	236	7	utilise	utilise	VERB
easat-6035	236	8	4ir	4ir	VERB
easat-6035	236	9	by	by	ADP
easat-6035	236	10	working	work	VERB
easat-6035	236	11	with	with	ADP
easat-6035	236	12	recognised	recognise	VERB
easat-6035	236	13	training	training	NOUN
easat-6035	236	14	organisations	organisation	NOUN
easat-6035	236	15	and	and	CCONJ
easat-6035	236	16	employing	employ	VERB
easat-6035	236	17	online	online	ADJ
easat-6035	236	18	learning	learn	VERB
easat-6035	236	19	resources	resource	NOUN
easat-6035	236	20	.	.	PUNCT
easat-6035	237	1	developing	develop	VERB
easat-6035	237	2	a	a	DET
easat-6035	237	3	skilled	skilled	ADJ
easat-6035	237	4	workforce	workforce	NOUN
easat-6035	237	5	will	will	AUX
easat-6035	237	6	enable	enable	VERB
easat-6035	237	7	municipalities	municipality	NOUN
easat-6035	237	8	to	to	PART
easat-6035	237	9	optimise	optimise	VERB
easat-6035	237	10	service	service	NOUN
easat-6035	237	11	delivery	delivery	NOUN
easat-6035	237	12	and	and	CCONJ
easat-6035	237	13	fully	fully	ADV
easat-6035	237	14	leverage	leverage	VERB
easat-6035	237	15	4ir	4ir	ADJ
easat-6035	237	16	advancements	advancement	NOUN
easat-6035	237	17	.	.	PUNCT
easat-6035	238	1	another	another	DET
easat-6035	238	2	suggestion	suggestion	NOUN
easat-6035	238	3	is	be	AUX
easat-6035	238	4	to	to	PART
easat-6035	238	5	establish	establish	VERB
easat-6035	238	6	alliances	alliance	NOUN
easat-6035	238	7	with	with	ADP
easat-6035	238	8	technology	technology	NOUN
easat-6035	238	9	suppliers	supplier	NOUN
easat-6035	238	10	and	and	CCONJ
easat-6035	238	11	industry	industry	NOUN
easat-6035	238	12	stakeholders	stakeholder	NOUN
easat-6035	238	13	.	.	PUNCT
easat-6035	239	1	this	this	PRON
easat-6035	239	2	involves	involve	VERB
easat-6035	239	3	establishing	establish	VERB
easat-6035	239	4	strategic	strategic	ADJ
easat-6035	239	5	partnerships	partnership	NOUN
easat-6035	239	6	with	with	ADP
easat-6035	239	7	reputable	reputable	ADJ
easat-6035	239	8	private	private	ADJ
easat-6035	239	9	sector	sector	NOUN
easat-6035	239	10	businesses	business	NOUN
easat-6035	239	11	,	,	PUNCT
easat-6035	239	12	technology	technology	NOUN
easat-6035	239	13	companies	company	NOUN
easat-6035	239	14	,	,	PUNCT
easat-6035	239	15	and	and	CCONJ
easat-6035	239	16	4ir	4ir	ADJ
easat-6035	239	17	-	-	PUNCT
easat-6035	239	18	focused	focus	VERB
easat-6035	239	19	research	research	NOUN
easat-6035	239	20	institutes	institute	NOUN
easat-6035	239	21	.	.	PUNCT
easat-6035	240	1	municipalities	municipality	NOUN
easat-6035	240	2	can	can	AUX
easat-6035	240	3	enhance	enhance	VERB
easat-6035	240	4	their	their	PRON
easat-6035	240	5	4ir	4ir	ADJ
easat-6035	240	6	readiness	readiness	NOUN
easat-6035	240	7	and	and	CCONJ
easat-6035	240	8	more	more	ADV
easat-6035	240	9	skillfully	skillfully	ADV
easat-6035	240	10	address	address	NOUN
easat-6035	240	11	the	the	DET
easat-6035	240	12	challenges	challenge	NOUN
easat-6035	240	13	of	of	ADP
easat-6035	240	14	technology	technology	NOUN
easat-6035	240	15	adoption	adoption	NOUN
easat-6035	240	16	by	by	ADP
easat-6035	240	17	leveraging	leverage	VERB
easat-6035	240	18	the	the	DET
easat-6035	240	19	resources	resource	NOUN
easat-6035	240	20	and	and	CCONJ
easat-6035	240	21	creativity	creativity	NOUN
easat-6035	240	22	of	of	ADP
easat-6035	240	23	these	these	DET
easat-6035	240	24	partner	partner	NOUN
easat-6035	240	25	organisations	organisation	NOUN
easat-6035	240	26	.	.	PUNCT
easat-6035	241	1	for	for	SCONJ
easat-6035	241	2	this	this	DET
easat-6035	241	3	arrangement	arrangement	NOUN
easat-6035	241	4	to	to	PART
easat-6035	241	5	succeed	succeed	VERB
easat-6035	241	6	,	,	PUNCT
easat-6035	241	7	external	external	ADJ
easat-6035	241	8	stakeholders	stakeholder	NOUN
easat-6035	241	9	should	should	AUX
easat-6035	241	10	be	be	AUX
easat-6035	241	11	wellinformed	wellinforme	VERB
easat-6035	241	12	about	about	ADP
easat-6035	241	13	4ir	4ir	ADJ
easat-6035	241	14	adoption	adoption	NOUN
easat-6035	241	15	and	and	CCONJ
easat-6035	241	16	the	the	DET
easat-6035	241	17	procedures	procedure	NOUN
easat-6035	241	18	that	that	PRON
easat-6035	241	19	ensure	ensure	VERB
easat-6035	241	20	their	their	PRON
easat-6035	241	21	needs	need	NOUN
easat-6035	241	22	are	be	AUX
easat-6035	241	23	considered	consider	VERB
easat-6035	241	24	.	.	PUNCT
easat-6035	242	1	the	the	DET
easat-6035	242	2	use	use	NOUN
easat-6035	242	3	of	of	ADP
easat-6035	242	4	advanced	advanced	ADJ
easat-6035	242	5	digitalised	digitalise	VERB
easat-6035	242	6	platforms	platform	NOUN
easat-6035	242	7	to	to	PART
easat-6035	242	8	deliver	deliver	VERB
easat-6035	242	9	services	service	NOUN
easat-6035	242	10	is	be	AUX
easat-6035	242	11	also	also	ADV
easat-6035	242	12	essential	essential	ADJ
easat-6035	242	13	for	for	ADP
easat-6035	242	14	municipalities	municipality	NOUN
easat-6035	242	15	,	,	PUNCT
easat-6035	242	16	enabling	enable	VERB
easat-6035	242	17	community	community	NOUN
easat-6035	242	18	members	member	NOUN
easat-6035	242	19	to	to	PART
easat-6035	242	20	receive	receive	VERB
easat-6035	242	21	services	service	NOUN
easat-6035	242	22	on	on	ADP
easat-6035	242	23	time	time	NOUN
easat-6035	242	24	.	.	PUNCT
easat-6035	243	1	the	the	DET
easat-6035	243	2	provision	provision	NOUN
easat-6035	243	3	of	of	ADP
easat-6035	243	4	services	service	NOUN
easat-6035	243	5	to	to	ADP
easat-6035	243	6	citizens	citizen	NOUN
easat-6035	243	7	,	,	PUNCT
easat-6035	243	8	government	government	NOUN
easat-6035	243	9	agencies	agency	NOUN
easat-6035	243	10	,	,	PUNCT
easat-6035	243	11	other	other	ADJ
easat-6035	243	12	legal	legal	ADJ
easat-6035	243	13	entities	entity	NOUN
easat-6035	243	14	,	,	PUNCT
easat-6035	243	15	and	and	CCONJ
easat-6035	243	16	employees	employee	NOUN
easat-6035	243	17	in	in	ADP
easat-6035	243	18	creative	creative	ADJ
easat-6035	243	19	ways	way	NOUN
easat-6035	243	20	within	within	ADP
easat-6035	243	21	the	the	DET
easat-6035	243	22	networked	networked	ADJ
easat-6035	243	23	economy	economy	NOUN
easat-6035	243	24	is	be	AUX
easat-6035	243	25	referred	refer	VERB
easat-6035	243	26	to	to	ADP
easat-6035	243	27	as	as	ADP
easat-6035	243	28	electronic	electronic	ADJ
easat-6035	243	29	service	service	NOUN
easat-6035	243	30	delivery	delivery	NOUN
easat-6035	243	31	.	.	PUNCT
easat-6035	244	1	technologies	technology	NOUN
easat-6035	244	2	such	such	ADJ
easat-6035	244	3	as	as	ADP
easat-6035	244	4	the	the	DET
easat-6035	244	5	internet	internet	NOUN
easat-6035	244	6	and	and	CCONJ
easat-6035	244	7	interactive	interactive	ADJ
easat-6035	244	8	voice	voice	NOUN
easat-6035	244	9	response	response	NOUN
easat-6035	244	10	(	(	PUNCT
easat-6035	244	11	ivr	ivr	PROPN
easat-6035	244	12	)	)	PUNCT
easat-6035	244	13	kiosks	kiosk	NOUN
easat-6035	244	14	are	be	AUX
easat-6035	244	15	used	use	VERB
easat-6035	244	16	as	as	ADP
easat-6035	244	17	alternative	alternative	ADJ
easat-6035	244	18	mechanisms	mechanism	NOUN
easat-6035	244	19	(	(	PUNCT
easat-6035	244	20	nyamukachi	nyamukachi	NOUN
easat-6035	244	21	,	,	PUNCT
easat-6035	244	22	2006	2006	NUM
easat-6035	244	23	,	,	PUNCT
easat-6035	244	24	cited	cite	VERB
easat-6035	244	25	in	in	ADP
easat-6035	244	26	maseko	maseko	NOUN
easat-6035	244	27	[	[	X
easat-6035	244	28	50	50	NUM
easat-6035	244	29	]	]	PUNCT
easat-6035	244	30	and	and	CCONJ
easat-6035	244	31	vyas	vyas	PROPN
easat-6035	244	32	-	-	PUNCT
easat-6035	244	33	doorgapersad	doorgapersad	PROPN
easat-6035	245	1	[	[	X
easat-6035	245	2	49	49	NUM
easat-6035	245	3	]	]	PUNCT
easat-6035	245	4	.	.	PUNCT
easat-6035	246	1	maseko	maseko	NOUN
easat-6035	246	2	[	[	X
easat-6035	246	3	50	50	NUM
easat-6035	246	4	]	]	PUNCT
easat-6035	246	5	and	and	CCONJ
easat-6035	246	6	vyasdoorgapersad	vyasdoorgapersad	ADV
easat-6035	247	1	[	[	X
easat-6035	247	2	49	49	NUM
easat-6035	247	3	]	]	PUNCT
easat-6035	247	4	further	far	ADV
easat-6035	247	5	explains	explain	VERB
easat-6035	247	6	that	that	SCONJ
easat-6035	247	7	by	by	ADP
easat-6035	247	8	utilising	utilise	VERB
easat-6035	247	9	technology	technology	NOUN
easat-6035	247	10	platforms	platform	NOUN
easat-6035	247	11	to	to	PART
easat-6035	247	12	communicate	communicate	VERB
easat-6035	247	13	with	with	ADP
easat-6035	247	14	their	their	PRON
easat-6035	247	15	constituents	constituent	NOUN
easat-6035	247	16	,	,	PUNCT
easat-6035	247	17	service	service	NOUN
easat-6035	247	18	providers	provider	NOUN
easat-6035	247	19	,	,	PUNCT
easat-6035	247	20	including	include	VERB
easat-6035	247	21	government	government	NOUN
easat-6035	247	22	agencies	agency	NOUN
easat-6035	247	23	at	at	ADP
easat-6035	247	24	all	all	DET
easat-6035	247	25	levels	level	NOUN
easat-6035	247	26	of	of	ADP
easat-6035	247	27	governance	governance	NOUN
easat-6035	247	28	,	,	PUNCT
easat-6035	247	29	can	can	AUX
easat-6035	247	30	enhance	enhance	VERB
easat-6035	247	31	service	service	NOUN
easat-6035	247	32	delivery	delivery	NOUN
easat-6035	247	33	.	.	PUNCT
easat-6035	248	1	the	the	DET
easat-6035	248	2	ability	ability	NOUN
easat-6035	248	3	to	to	PART
easat-6035	248	4	communicate	communicate	VERB
easat-6035	248	5	directly	directly	ADV
easat-6035	248	6	with	with	ADP
easat-6035	248	7	a	a	DET
easat-6035	248	8	responsive	responsive	ADJ
easat-6035	248	9	governing	govern	VERB
easat-6035	248	10	body	body	NOUN
easat-6035	248	11	to	to	ADP
easat-6035	248	12	voice	voice	NOUN
easat-6035	248	13	concerns	concern	NOUN
easat-6035	248	14	and	and	CCONJ
easat-6035	248	15	receive	receive	VERB
easat-6035	248	16	answers	answer	NOUN
easat-6035	248	17	to	to	ADP
easat-6035	248	18	questions	question	NOUN
easat-6035	248	19	is	be	AUX
easat-6035	248	20	highly	highly	ADV
easat-6035	248	21	valued	value	VERB
easat-6035	248	22	by	by	ADP
easat-6035	248	23	those	those	PRON
easat-6035	248	24	who	who	PRON
easat-6035	248	25	benefit	benefit	VERB
easat-6035	248	26	from	from	ADP
easat-6035	248	27	such	such	ADJ
easat-6035	248	28	services	service	NOUN
easat-6035	248	29	.	.	PUNCT
easat-6035	249	1	627	627	NUM
easat-6035	249	2	edelweiss	edelweiss	PROPN
easat-6035	249	3	applied	apply	VERB
easat-6035	249	4	science	science	NOUN
easat-6035	249	5	and	and	CCONJ
easat-6035	249	6	technology	technology	NOUN
easat-6035	249	7	issn	issn	PROPN
easat-6035	249	8	:	:	PUNCT
easat-6035	249	9	2576	2576	NUM
easat-6035	249	10	-	-	SYM
easat-6035	249	11	8484	8484	NUM
easat-6035	249	12	vol	vol	NOUN
easat-6035	249	13	.	.	PROPN
easat-6035	250	1	9	9	NUM
easat-6035	250	2	,	,	PUNCT
easat-6035	250	3	no	no	INTJ
easat-6035	250	4	.	.	NOUN
easat-6035	250	5	4	4	NUM
easat-6035	250	6	:	:	PUNCT
easat-6035	250	7	617	617	NUM
easat-6035	250	8	-	-	SYM
easat-6035	250	9	630	630	NUM
easat-6035	250	10	,	,	PUNCT
easat-6035	250	11	2025	2025	NUM
easat-6035	250	12	doi	doi	NOUN
easat-6035	250	13	:	:	PUNCT
easat-6035	250	14	10.55214/25768484.v9i4.6035	10.55214/25768484.v9i4.6035	PROPN
easat-6035	250	15	©	©	PROPN
easat-6035	250	16	2025	2025	NUM
easat-6035	250	17	by	by	ADP
easat-6035	250	18	the	the	DET
easat-6035	250	19	author	author	NOUN
easat-6035	250	20	;	;	PUNCT
easat-6035	251	1	licensee	licensee	PROPN
easat-6035	251	2	learning	learn	VERB
easat-6035	251	3	gate	gate	PROPN
easat-6035	251	4	soga	soga	PROPN
easat-6035	251	5	[	[	X
easat-6035	251	6	14	14	NUM
easat-6035	251	7	]	]	X
easat-6035	251	8	citing	cite	VERB
easat-6035	251	9	the	the	DET
easat-6035	251	10	european	european	PROPN
easat-6035	251	11	community	community	PROPN
easat-6035	251	12	(	(	PUNCT
easat-6035	251	13	ec	ec	PROPN
easat-6035	251	14	)	)	PUNCT
easat-6035	252	1	[	[	X
easat-6035	252	2	51	51	NUM
easat-6035	252	3	]	]	PUNCT
easat-6035	252	4	supports	support	VERB
easat-6035	252	5	the	the	DET
easat-6035	252	6	idea	idea	NOUN
easat-6035	252	7	that	that	SCONJ
easat-6035	252	8	e	e	NOUN
easat-6035	252	9	-	-	NOUN
easat-6035	252	10	government	government	NOUN
easat-6035	252	11	necessitates	necessitate	VERB
easat-6035	252	12	paradigm	paradigm	NOUN
easat-6035	252	13	shifts	shift	NOUN
easat-6035	252	14	in	in	ADP
easat-6035	252	15	government	government	NOUN
easat-6035	252	16	functions	function	NOUN
easat-6035	252	17	,	,	PUNCT
easat-6035	252	18	particularly	particularly	ADV
easat-6035	252	19	in	in	ADP
easat-6035	252	20	transparency	transparency	NOUN
easat-6035	252	21	and	and	CCONJ
easat-6035	252	22	democracy	democracy	NOUN
easat-6035	252	23	in	in	ADP
easat-6035	252	24	interactions	interaction	NOUN
easat-6035	252	25	with	with	ADP
easat-6035	252	26	the	the	DET
easat-6035	252	27	public	public	NOUN
easat-6035	252	28	.	.	PUNCT
easat-6035	253	1	government	government	NOUN
easat-6035	253	2	rules	rule	NOUN
easat-6035	253	3	and	and	CCONJ
easat-6035	253	4	policies	policy	NOUN
easat-6035	253	5	must	must	AUX
easat-6035	253	6	incorporate	incorporate	VERB
easat-6035	253	7	these	these	DET
easat-6035	253	8	interactions	interaction	NOUN
easat-6035	253	9	to	to	PART
easat-6035	253	10	achieve	achieve	VERB
easat-6035	253	11	a	a	DET
easat-6035	253	12	more	more	ADV
easat-6035	253	13	significant	significant	ADJ
easat-6035	253	14	transformative	transformative	ADJ
easat-6035	253	15	effect	effect	NOUN
easat-6035	253	16	.	.	PUNCT
easat-6035	254	1	the	the	DET
easat-6035	254	2	operational	operational	ADJ
easat-6035	254	3	assistance	assistance	NOUN
easat-6035	254	4	that	that	PRON
easat-6035	254	5	e	e	NOUN
easat-6035	254	6	-	-	NOUN
easat-6035	254	7	government	government	ADJ
easat-6035	254	8	administrators	administrator	NOUN
easat-6035	254	9	and	and	CCONJ
easat-6035	254	10	systems	system	NOUN
easat-6035	254	11	provide	provide	VERB
easat-6035	254	12	to	to	ADP
easat-6035	254	13	users	user	NOUN
easat-6035	254	14	is	be	AUX
easat-6035	254	15	referred	refer	VERB
easat-6035	254	16	to	to	ADP
easat-6035	254	17	as	as	ADP
easat-6035	254	18	support	support	NOUN
easat-6035	254	19	systems	system	NOUN
easat-6035	254	20	.	.	PUNCT
easat-6035	255	1	users	user	NOUN
easat-6035	255	2	must	must	AUX
easat-6035	255	3	have	have	VERB
easat-6035	255	4	open	open	ADJ
easat-6035	255	5	access	access	NOUN
easat-6035	255	6	to	to	ADP
easat-6035	255	7	the	the	DET
easat-6035	255	8	procedures	procedure	NOUN
easat-6035	255	9	,	,	PUNCT
easat-6035	255	10	frameworks	framework	NOUN
easat-6035	255	11	,	,	PUNCT
easat-6035	255	12	and	and	CCONJ
easat-6035	255	13	objectives	objective	NOUN
easat-6035	255	14	of	of	ADP
easat-6035	255	15	e	e	NOUN
easat-6035	255	16	-	-	NOUN
easat-6035	255	17	government	government	NOUN
easat-6035	255	18	and	and	CCONJ
easat-6035	255	19	disclosure	disclosure	NOUN
easat-6035	255	20	of	of	ADP
easat-6035	255	21	security	security	NOUN
easat-6035	255	22	vulnerabilities	vulnerability	NOUN
easat-6035	255	23	and	and	CCONJ
easat-6035	255	24	threats	threat	NOUN
easat-6035	255	25	[	[	X
easat-6035	255	26	14	14	NUM
easat-6035	255	27	]	]	PUNCT
easat-6035	255	28	.	.	PUNCT
easat-6035	256	1	south	south	ADJ
easat-6035	256	2	african	african	ADJ
easat-6035	256	3	municipalities	municipality	NOUN
easat-6035	256	4	must	must	AUX
easat-6035	256	5	embrace	embrace	VERB
easat-6035	256	6	and	and	CCONJ
easat-6035	256	7	adapt	adapt	VERB
easat-6035	256	8	electronic	electronic	ADJ
easat-6035	256	9	measures	measure	NOUN
easat-6035	256	10	to	to	PART
easat-6035	256	11	provide	provide	VERB
easat-6035	256	12	seamless	seamless	ADJ
easat-6035	256	13	services	service	NOUN
easat-6035	256	14	to	to	ADP
easat-6035	256	15	community	community	NOUN
easat-6035	256	16	members	member	NOUN
easat-6035	256	17	in	in	ADP
easat-6035	256	18	a	a	DET
easat-6035	256	19	world	world	NOUN
easat-6035	256	20	that	that	PRON
easat-6035	256	21	is	be	AUX
easat-6035	256	22	rapidly	rapidly	ADV
easat-6035	256	23	becoming	become	VERB
easat-6035	256	24	more	more	ADV
easat-6035	256	25	digitally	digitally	ADV
easat-6035	256	26	connected	connect	VERB
easat-6035	256	27	.	.	PUNCT
easat-6035	257	1	from	from	ADP
easat-6035	257	2	a	a	DET
easat-6035	257	3	government	government	NOUN
easat-6035	257	4	perspective	perspective	NOUN
easat-6035	257	5	,	,	PUNCT
easat-6035	257	6	information	information	NOUN
easat-6035	257	7	and	and	CCONJ
easat-6035	257	8	communications	communication	NOUN
easat-6035	257	9	technology	technology	NOUN
easat-6035	257	10	(	(	PUNCT
easat-6035	257	11	ict	ict	PROPN
easat-6035	257	12	)	)	PUNCT
easat-6035	257	13	refers	refer	VERB
easat-6035	257	14	to	to	ADP
easat-6035	257	15	e	e	NOUN
easat-6035	257	16	-	-	NOUN
easat-6035	257	17	government	government	NOUN
easat-6035	257	18	reforms	reform	NOUN
easat-6035	257	19	implemented	implement	VERB
easat-6035	257	20	to	to	PART
easat-6035	257	21	support	support	VERB
easat-6035	257	22	more	more	ADV
easat-6035	257	23	effective	effective	ADJ
easat-6035	257	24	and	and	CCONJ
easat-6035	257	25	efficient	efficient	ADJ
easat-6035	257	26	governance	governance	NOUN
easat-6035	257	27	(	(	PUNCT
easat-6035	257	28	hafkin	hafkin	NOUN
easat-6035	257	29	,	,	PUNCT
easat-6035	257	30	2009	2009	NUM
easat-6035	257	31	,	,	PUNCT
easat-6035	257	32	cited	cite	VERB
easat-6035	257	33	in	in	ADP
easat-6035	257	34	ncamphalala	ncamphalala	NOUN
easat-6035	257	35	[	[	X
easat-6035	257	36	8	8	NUM
easat-6035	257	37	]	]	PUNCT
easat-6035	257	38	)	)	PUNCT
easat-6035	257	39	.	.	PUNCT
easat-6035	258	1	it	it	PRON
easat-6035	258	2	is	be	AUX
easat-6035	258	3	further	far	ADV
easat-6035	258	4	suggested	suggest	VERB
easat-6035	258	5	by	by	ADP
easat-6035	258	6	ncamphalala	ncamphalala	NOUN
easat-6035	258	7	[	[	X
easat-6035	258	8	52	52	NUM
easat-6035	258	9	]	]	PUNCT
easat-6035	258	10	concluding	conclude	VERB
easat-6035	258	11	that	that	SCONJ
easat-6035	258	12	ict	ict	PROPN
easat-6035	258	13	uses	use	VERB
easat-6035	258	14	the	the	DET
easat-6035	258	15	newest	new	ADJ
easat-6035	258	16	technology	technology	NOUN
easat-6035	258	17	in	in	ADP
easat-6035	258	18	government	government	NOUN
easat-6035	258	19	operations	operation	NOUN
easat-6035	258	20	to	to	PART
easat-6035	258	21	communicate	communicate	VERB
easat-6035	258	22	information	information	NOUN
easat-6035	258	23	and	and	CCONJ
easat-6035	258	24	data	datum	NOUN
easat-6035	258	25	to	to	ADP
easat-6035	258	26	stakeholders	stakeholder	NOUN
easat-6035	258	27	,	,	PUNCT
easat-6035	258	28	enterprises	enterprise	NOUN
easat-6035	258	29	,	,	PUNCT
easat-6035	258	30	and	and	CCONJ
easat-6035	258	31	members	member	NOUN
easat-6035	258	32	of	of	ADP
easat-6035	258	33	the	the	DET
easat-6035	258	34	community	community	NOUN
easat-6035	258	35	.	.	PUNCT
easat-6035	259	1	in	in	ADP
easat-6035	259	2	order	order	NOUN
easat-6035	259	3	to	to	PART
easat-6035	259	4	link	link	VERB
easat-6035	259	5	necessary	necessary	ADJ
easat-6035	259	6	services	service	NOUN
easat-6035	259	7	with	with	ADP
easat-6035	259	8	e	e	NOUN
easat-6035	259	9	-	-	NOUN
easat-6035	259	10	platforms	platform	NOUN
easat-6035	259	11	for	for	ADP
easat-6035	259	12	easy	easy	ADJ
easat-6035	259	13	access	access	NOUN
easat-6035	259	14	,	,	PUNCT
easat-6035	259	15	local	local	ADJ
easat-6035	259	16	government	government	NOUN
easat-6035	259	17	must	must	AUX
easat-6035	259	18	adopt	adopt	VERB
easat-6035	259	19	e	e	ADJ
easat-6035	259	20	-	-	ADJ
easat-6035	259	21	local	local	ADJ
easat-6035	259	22	government	government	NOUN
easat-6035	259	23	projects	project	NOUN
easat-6035	259	24	in	in	ADP
easat-6035	259	25	the	the	DET
easat-6035	259	26	4ir	4ir	NOUN
easat-6035	259	27	's	's	PART
easat-6035	259	28	digital	digital	ADJ
easat-6035	259	29	age	age	NOUN
easat-6035	259	30	5	5	NUM
easat-6035	259	31	.	.	PUNCT
easat-6035	259	32	conclusion	conclusion	NOUN
easat-6035	259	33	the	the	DET
easat-6035	259	34	study	study	NOUN
easat-6035	259	35	revealed	reveal	VERB
easat-6035	259	36	that	that	SCONJ
easat-6035	259	37	although	although	SCONJ
easat-6035	259	38	systems	system	NOUN
easat-6035	259	39	and	and	CCONJ
easat-6035	259	40	processes	process	NOUN
easat-6035	259	41	were	be	AUX
easat-6035	259	42	manual	manual	ADJ
easat-6035	259	43	during	during	ADP
easat-6035	259	44	the	the	DET
easat-6035	259	45	pre	pre	ADJ
easat-6035	259	46	-	-	ADJ
easat-6035	259	47	digitalised	digitalised	ADJ
easat-6035	259	48	era	era	NOUN
easat-6035	259	49	,	,	PUNCT
easat-6035	259	50	tasks	task	NOUN
easat-6035	259	51	were	be	AUX
easat-6035	259	52	accomplished	accomplish	VERB
easat-6035	259	53	.	.	PUNCT
easat-6035	260	1	operations	operation	NOUN
easat-6035	260	2	were	be	AUX
easat-6035	260	3	managed	manage	VERB
easat-6035	260	4	and	and	CCONJ
easat-6035	260	5	monitored	monitor	VERB
easat-6035	260	6	through	through	ADP
easat-6035	260	7	a	a	DET
easat-6035	260	8	job	job	NOUN
easat-6035	260	9	-	-	PUNCT
easat-6035	260	10	card	card	NOUN
easat-6035	260	11	approach	approach	NOUN
easat-6035	260	12	,	,	PUNCT
easat-6035	260	13	effectively	effectively	ADV
easat-6035	260	14	facilitating	facilitate	VERB
easat-6035	260	15	the	the	DET
easat-6035	260	16	completion	completion	NOUN
easat-6035	260	17	of	of	ADP
easat-6035	260	18	daily	daily	ADJ
easat-6035	260	19	tasks	task	NOUN
easat-6035	260	20	.	.	PUNCT
easat-6035	261	1	however	however	ADV
easat-6035	261	2	,	,	PUNCT
easat-6035	261	3	since	since	SCONJ
easat-6035	261	4	adopting	adopt	VERB
easat-6035	261	5	electronic	electronic	ADJ
easat-6035	261	6	processes	process	NOUN
easat-6035	261	7	,	,	PUNCT
easat-6035	261	8	a	a	DET
easat-6035	261	9	shift	shift	NOUN
easat-6035	261	10	has	have	AUX
easat-6035	261	11	been	be	AUX
easat-6035	261	12	observed	observe	VERB
easat-6035	261	13	in	in	ADP
easat-6035	261	14	how	how	SCONJ
easat-6035	261	15	tasks	task	NOUN
easat-6035	261	16	are	be	AUX
easat-6035	261	17	tackled	tackle	VERB
easat-6035	261	18	,	,	PUNCT
easat-6035	261	19	revealing	reveal	VERB
easat-6035	261	20	flaws	flaw	NOUN
easat-6035	261	21	in	in	ADP
easat-6035	261	22	traditional	traditional	ADJ
easat-6035	261	23	modes	mode	NOUN
easat-6035	261	24	of	of	ADP
easat-6035	261	25	operation	operation	NOUN
easat-6035	261	26	.	.	PUNCT
easat-6035	262	1	the	the	DET
easat-6035	262	2	slow	slow	ADJ
easat-6035	262	3	pace	pace	NOUN
easat-6035	262	4	of	of	ADP
easat-6035	262	5	achieving	achieve	VERB
easat-6035	262	6	targets	target	NOUN
easat-6035	262	7	,	,	PUNCT
easat-6035	262	8	bureaucracy	bureaucracy	NOUN
easat-6035	262	9	,	,	PUNCT
easat-6035	262	10	inefficiencies	inefficiency	NOUN
easat-6035	262	11	due	due	ADP
easat-6035	262	12	to	to	ADP
easat-6035	262	13	delays	delay	NOUN
easat-6035	262	14	,	,	PUNCT
easat-6035	262	15	and	and	CCONJ
easat-6035	262	16	backlogs	backlog	NOUN
easat-6035	262	17	were	be	AUX
easat-6035	262	18	evident	evident	ADJ
easat-6035	262	19	,	,	PUNCT
easat-6035	262	20	along	along	ADP
easat-6035	262	21	with	with	ADP
easat-6035	262	22	a	a	DET
easat-6035	262	23	significant	significant	ADJ
easat-6035	262	24	amount	amount	NOUN
easat-6035	262	25	of	of	ADP
easat-6035	262	26	time	time	NOUN
easat-6035	262	27	-	-	PUNCT
easat-6035	262	28	consuming	consume	VERB
easat-6035	262	29	paperwork	paperwork	NOUN
easat-6035	262	30	.	.	PUNCT
easat-6035	263	1	additionally	additionally	ADV
easat-6035	263	2	,	,	PUNCT
easat-6035	263	3	community	community	NOUN
easat-6035	263	4	members	member	NOUN
easat-6035	263	5	residing	reside	VERB
easat-6035	263	6	far	far	ADV
easat-6035	263	7	from	from	ADP
easat-6035	263	8	municipal	municipal	ADJ
easat-6035	263	9	offices	office	NOUN
easat-6035	263	10	faced	face	VERB
easat-6035	263	11	geographical	geographical	ADJ
easat-6035	263	12	challenges	challenge	NOUN
easat-6035	263	13	when	when	SCONJ
easat-6035	263	14	travelling	travel	VERB
easat-6035	263	15	to	to	PART
easat-6035	263	16	raise	raise	VERB
easat-6035	263	17	service	service	NOUN
easat-6035	263	18	delivery	delivery	NOUN
easat-6035	263	19	concerns	concern	NOUN
easat-6035	263	20	.	.	PUNCT
easat-6035	264	1	the	the	DET
easat-6035	264	2	literature	literature	PROPN
easat-6035	264	3	review	review	PROPN
easat-6035	264	4	also	also	ADV
easat-6035	264	5	highlights	highlight	VERB
easat-6035	264	6	that	that	SCONJ
easat-6035	264	7	municipalities	municipality	NOUN
easat-6035	264	8	are	be	AUX
easat-6035	264	9	plagued	plague	VERB
easat-6035	264	10	by	by	ADP
easat-6035	264	11	corruption	corruption	NOUN
easat-6035	264	12	and	and	CCONJ
easat-6035	264	13	misconduct	misconduct	NOUN
easat-6035	264	14	,	,	PUNCT
easat-6035	264	15	adversely	adversely	ADV
easat-6035	264	16	affecting	affect	VERB
easat-6035	264	17	service	service	NOUN
easat-6035	264	18	delivery	delivery	NOUN
easat-6035	264	19	.	.	PUNCT
easat-6035	265	1	other	other	ADJ
easat-6035	265	2	challenges	challenge	NOUN
easat-6035	265	3	include	include	VERB
easat-6035	265	4	capacity	capacity	NOUN
easat-6035	265	5	constraints	constraint	NOUN
easat-6035	265	6	,	,	PUNCT
easat-6035	265	7	poor	poor	ADJ
easat-6035	265	8	infrastructure	infrastructure	NOUN
easat-6035	265	9	,	,	PUNCT
easat-6035	265	10	and	and	CCONJ
easat-6035	265	11	inadequate	inadequate	ADJ
easat-6035	265	12	resources	resource	NOUN
easat-6035	265	13	,	,	PUNCT
easat-6035	265	14	to	to	PART
easat-6035	265	15	name	name	VERB
easat-6035	265	16	a	a	DET
easat-6035	265	17	few	few	ADJ
easat-6035	265	18	.	.	PUNCT
easat-6035	266	1	the	the	DET
easat-6035	266	2	study	study	NOUN
easat-6035	266	3	recommends	recommend	VERB
easat-6035	266	4	that	that	SCONJ
easat-6035	266	5	municipalities	municipality	NOUN
easat-6035	266	6	adopt	adopt	VERB
easat-6035	266	7	e	e	NOUN
easat-6035	266	8	-	-	NOUN
easat-6035	266	9	services	service	NOUN
easat-6035	266	10	,	,	PUNCT
easat-6035	266	11	especially	especially	ADV
easat-6035	266	12	4ir	4ir	ADJ
easat-6035	266	13	platforms	platform	NOUN
easat-6035	266	14	,	,	PUNCT
easat-6035	266	15	to	to	PART
easat-6035	266	16	deliver	deliver	VERB
easat-6035	266	17	more	more	ADV
easat-6035	266	18	effective	effective	ADJ
easat-6035	266	19	and	and	CCONJ
easat-6035	266	20	efficient	efficient	ADJ
easat-6035	266	21	services	service	NOUN
easat-6035	266	22	to	to	ADP
easat-6035	266	23	community	community	NOUN
easat-6035	266	24	members	member	NOUN
easat-6035	266	25	.	.	PUNCT
easat-6035	267	1	this	this	PRON
easat-6035	267	2	requires	require	VERB
easat-6035	267	3	securing	secure	VERB
easat-6035	267	4	funding	fund	VERB
easat-6035	267	5	opportunities	opportunity	NOUN
easat-6035	267	6	from	from	ADP
easat-6035	267	7	the	the	DET
easat-6035	267	8	private	private	ADJ
easat-6035	267	9	sector	sector	NOUN
easat-6035	267	10	,	,	PUNCT
easat-6035	267	11	investing	invest	VERB
easat-6035	267	12	in	in	ADP
easat-6035	267	13	training	training	NOUN
easat-6035	267	14	programmes	programme	NOUN
easat-6035	267	15	to	to	PART
easat-6035	267	16	equip	equip	VERB
easat-6035	267	17	personnel	personnel	NOUN
easat-6035	267	18	and	and	CCONJ
easat-6035	267	19	community	community	NOUN
easat-6035	267	20	members	member	NOUN
easat-6035	267	21	with	with	ADP
easat-6035	267	22	skills	skill	NOUN
easat-6035	267	23	for	for	ADP
easat-6035	267	24	technological	technological	ADJ
easat-6035	267	25	-	-	PUNCT
easat-6035	267	26	driven	drive	VERB
easat-6035	267	27	services	service	NOUN
easat-6035	267	28	,	,	PUNCT
easat-6035	267	29	deploying	deploy	VERB
easat-6035	267	30	community	community	NOUN
easat-6035	267	31	development	development	NOUN
easat-6035	267	32	workers	worker	NOUN
easat-6035	267	33	to	to	PART
easat-6035	267	34	conduct	conduct	VERB
easat-6035	267	35	digital	digital	ADJ
easat-6035	267	36	workshops	workshop	NOUN
easat-6035	267	37	in	in	ADP
easat-6035	267	38	multiple	multiple	ADJ
easat-6035	267	39	languages	language	NOUN
easat-6035	267	40	to	to	PART
easat-6035	267	41	accommodate	accommodate	VERB
easat-6035	267	42	vernacular	vernacular	ADJ
easat-6035	267	43	needs	need	NOUN
easat-6035	267	44	,	,	PUNCT
easat-6035	267	45	and	and	CCONJ
easat-6035	267	46	establishing	establish	VERB
easat-6035	267	47	kiosks	kiosk	NOUN
easat-6035	267	48	with	with	ADP
easat-6035	267	49	computers	computer	NOUN
easat-6035	267	50	and	and	CCONJ
easat-6035	267	51	internet	internet	NOUN
easat-6035	267	52	access	access	NOUN
easat-6035	267	53	for	for	ADP
easat-6035	267	54	community	community	NOUN
easat-6035	267	55	use	use	NOUN
easat-6035	267	56	.	.	PUNCT
easat-6035	268	1	distance	distance	NOUN
easat-6035	268	2	education	education	NOUN
easat-6035	268	3	through	through	ADP
easat-6035	268	4	open	open	ADJ
easat-6035	268	5	universities	university	NOUN
easat-6035	268	6	can	can	AUX
easat-6035	268	7	be	be	AUX
easat-6035	268	8	considered	consider	VERB
easat-6035	268	9	,	,	PUNCT
easat-6035	268	10	with	with	ADP
easat-6035	268	11	satellite	satellite	NOUN
easat-6035	268	12	centres	centre	NOUN
easat-6035	268	13	in	in	ADP
easat-6035	268	14	rural	rural	ADJ
easat-6035	268	15	areas	area	NOUN
easat-6035	268	16	providing	provide	VERB
easat-6035	268	17	virtual	virtual	ADJ
easat-6035	268	18	training	training	NOUN
easat-6035	268	19	to	to	PART
easat-6035	268	20	meet	meet	VERB
easat-6035	268	21	the	the	DET
easat-6035	268	22	needs	need	NOUN
easat-6035	268	23	of	of	ADP
easat-6035	268	24	rural	rural	ADJ
easat-6035	268	25	municipalities	municipality	NOUN
easat-6035	268	26	.	.	PUNCT
easat-6035	269	1	financial	financial	ADJ
easat-6035	269	2	limitations	limitation	NOUN
easat-6035	269	3	remain	remain	VERB
easat-6035	269	4	the	the	DET
easat-6035	269	5	most	most	ADV
easat-6035	269	6	significant	significant	ADJ
easat-6035	269	7	issue	issue	NOUN
easat-6035	269	8	facing	face	VERB
easat-6035	269	9	local	local	ADJ
easat-6035	269	10	governments	government	NOUN
easat-6035	269	11	.	.	PUNCT
easat-6035	270	1	a	a	DET
easat-6035	270	2	substantial	substantial	ADJ
easat-6035	270	3	amount	amount	NOUN
easat-6035	270	4	of	of	ADP
easat-6035	270	5	funding	funding	NOUN
easat-6035	270	6	is	be	AUX
easat-6035	270	7	required	require	VERB
easat-6035	270	8	for	for	ADP
easat-6035	270	9	capacity	capacity	NOUN
easat-6035	270	10	-	-	PUNCT
easat-6035	270	11	building	building	NOUN
easat-6035	270	12	initiatives	initiative	NOUN
easat-6035	270	13	to	to	PART
easat-6035	270	14	succeed	succeed	VERB
easat-6035	270	15	.	.	PUNCT
easat-6035	271	1	despite	despite	SCONJ
easat-6035	271	2	budget	budget	NOUN
easat-6035	271	3	constraints	constraint	NOUN
easat-6035	271	4	,	,	PUNCT
easat-6035	271	5	the	the	DET
easat-6035	271	6	funds	fund	NOUN
easat-6035	271	7	allocated	allocate	VERB
easat-6035	271	8	to	to	ADP
easat-6035	271	9	local	local	ADJ
easat-6035	271	10	government	government	NOUN
easat-6035	271	11	at	at	ADP
easat-6035	271	12	the	the	DET
easat-6035	271	13	beginning	beginning	NOUN
easat-6035	271	14	of	of	ADP
easat-6035	271	15	the	the	DET
easat-6035	271	16	fiscal	fiscal	ADJ
easat-6035	271	17	year	year	NOUN
easat-6035	271	18	should	should	AUX
easat-6035	271	19	be	be	AUX
easat-6035	271	20	used	use	VERB
easat-6035	271	21	primarily	primarily	ADV
easat-6035	271	22	for	for	ADP
easat-6035	271	23	talent	talent	NOUN
easat-6035	271	24	development	development	NOUN
easat-6035	271	25	and	and	CCONJ
easat-6035	271	26	digital	digital	ADJ
easat-6035	271	27	infrastructure	infrastructure	NOUN
easat-6035	271	28	.	.	PUNCT
easat-6035	272	1	leadership	leadership	NOUN
easat-6035	272	2	should	should	AUX
easat-6035	272	3	address	address	VERB
easat-6035	272	4	the	the	DET
easat-6035	272	5	digital	digital	ADJ
easat-6035	272	6	divide	divide	NOUN
easat-6035	272	7	and	and	CCONJ
easat-6035	272	8	emphasise	emphasise	VERB
easat-6035	272	9	the	the	DET
easat-6035	272	10	significance	significance	NOUN
easat-6035	272	11	of	of	ADP
easat-6035	272	12	implementing	implement	VERB
easat-6035	272	13	4ir	4ir	ADJ
easat-6035	272	14	technologies	technology	NOUN
easat-6035	272	15	while	while	SCONJ
easat-6035	272	16	highlighting	highlight	VERB
easat-6035	272	17	their	their	PRON
easat-6035	272	18	advantages	advantage	NOUN
easat-6035	272	19	.	.	PUNCT
easat-6035	273	1	ensuring	ensure	VERB
easat-6035	273	2	rural	rural	ADJ
easat-6035	273	3	residents	resident	NOUN
easat-6035	273	4	can	can	AUX
easat-6035	273	5	participate	participate	VERB
easat-6035	273	6	in	in	ADP
easat-6035	273	7	capacity	capacity	NOUN
easat-6035	273	8	-	-	PUNCT
easat-6035	273	9	building	building	NOUN
easat-6035	273	10	programmes	programme	NOUN
easat-6035	273	11	will	will	AUX
easat-6035	273	12	help	help	VERB
easat-6035	273	13	reduce	reduce	VERB
easat-6035	273	14	barriers	barrier	NOUN
easat-6035	273	15	to	to	ADP
easat-6035	273	16	digital	digital	ADJ
easat-6035	273	17	literacy	literacy	NOUN
easat-6035	273	18	and	and	CCONJ
easat-6035	273	19	access	access	NOUN
easat-6035	273	20	to	to	ADP
easat-6035	273	21	4ir	4ir	ADJ
easat-6035	273	22	technology	technology	NOUN
easat-6035	273	23	.	.	PUNCT
easat-6035	274	1	in	in	ADP
easat-6035	274	2	conclusion	conclusion	NOUN
easat-6035	274	3	,	,	PUNCT
easat-6035	274	4	introducing	introduce	VERB
easat-6035	274	5	4ir	4ir	ADJ
easat-6035	274	6	technologies	technology	NOUN
easat-6035	274	7	has	have	AUX
easat-6035	274	8	had	have	VERB
easat-6035	274	9	positive	positive	ADJ
easat-6035	274	10	and	and	CCONJ
easat-6035	274	11	negative	negative	ADJ
easat-6035	274	12	impacts	impact	NOUN
easat-6035	274	13	on	on	ADP
easat-6035	274	14	communities	community	NOUN
easat-6035	274	15	and	and	CCONJ
easat-6035	274	16	their	their	PRON
easat-6035	274	17	residents	resident	NOUN
easat-6035	274	18	,	,	PUNCT
easat-6035	274	19	drawing	draw	VERB
easat-6035	274	20	criticism	criticism	NOUN
easat-6035	274	21	and	and	CCONJ
easat-6035	274	22	praise	praise	NOUN
easat-6035	274	23	.	.	PUNCT
easat-6035	275	1	as	as	SCONJ
easat-6035	275	2	previously	previously	ADV
easat-6035	275	3	mentioned	mention	VERB
easat-6035	275	4	,	,	PUNCT
easat-6035	275	5	the	the	DET
easat-6035	275	6	advantages	advantage	NOUN
easat-6035	275	7	include	include	VERB
easat-6035	275	8	increased	increase	VERB
easat-6035	275	9	economic	economic	ADJ
easat-6035	275	10	growth	growth	NOUN
easat-6035	275	11	,	,	PUNCT
easat-6035	275	12	improved	improve	VERB
easat-6035	275	13	accessibility	accessibility	NOUN
easat-6035	275	14	to	to	ADP
easat-6035	275	15	services	service	NOUN
easat-6035	275	16	and	and	CCONJ
easat-6035	275	17	technology	technology	NOUN
easat-6035	275	18	,	,	PUNCT
easat-6035	275	19	and	and	CCONJ
easat-6035	275	20	enhanced	enhanced	ADJ
easat-6035	275	21	efficiency	efficiency	NOUN
easat-6035	275	22	and	and	CCONJ
easat-6035	275	23	transparency	transparency	NOUN
easat-6035	275	24	in	in	ADP
easat-6035	275	25	municipal	municipal	ADJ
easat-6035	275	26	processes	process	NOUN
easat-6035	275	27	.	.	PUNCT
easat-6035	276	1	however	however	ADV
easat-6035	276	2	,	,	PUNCT
easat-6035	276	3	challenges	challenge	NOUN
easat-6035	276	4	such	such	ADJ
easat-6035	276	5	as	as	ADP
easat-6035	276	6	the	the	DET
easat-6035	276	7	digital	digital	ADJ
easat-6035	276	8	divide	divide	NOUN
easat-6035	276	9	,	,	PUNCT
easat-6035	276	10	knowledge	knowledge	NOUN
easat-6035	276	11	,	,	PUNCT
easat-6035	276	12	skills	skill	NOUN
easat-6035	276	13	,	,	PUNCT
easat-6035	276	14	experience	experience	NOUN
easat-6035	276	15	disparities	disparity	NOUN
easat-6035	276	16	,	,	PUNCT
easat-6035	276	17	financial	financial	ADJ
easat-6035	276	18	limitations	limitation	NOUN
easat-6035	276	19	,	,	PUNCT
easat-6035	276	20	privacy	privacy	NOUN
easat-6035	276	21	and	and	CCONJ
easat-6035	276	22	security	security	NOUN
easat-6035	276	23	concerns	concern	NOUN
easat-6035	276	24	,	,	PUNCT
easat-6035	276	25	data	datum	NOUN
easat-6035	276	26	management	management	NOUN
easat-6035	276	27	issues	issue	NOUN
easat-6035	276	28	,	,	PUNCT
easat-6035	276	29	and	and	CCONJ
easat-6035	276	30	resistance	resistance	NOUN
easat-6035	276	31	to	to	PART
easat-6035	276	32	change	change	VERB
easat-6035	276	33	persist	persist	NOUN
easat-6035	276	34	.	.	PUNCT
easat-6035	277	1	ultimately	ultimately	ADV
easat-6035	277	2	,	,	PUNCT
easat-6035	277	3	adopting	adopt	VERB
easat-6035	277	4	4ir	4ir	ADJ
easat-6035	277	5	technologies	technology	NOUN
easat-6035	277	6	will	will	AUX
easat-6035	277	7	significantly	significantly	ADV
easat-6035	277	8	benefit	benefit	VERB
easat-6035	277	9	local	local	ADJ
easat-6035	277	10	government	government	NOUN
easat-6035	277	11	and	and	CCONJ
easat-6035	277	12	residents	resident	NOUN
easat-6035	277	13	by	by	ADP
easat-6035	277	14	enhancing	enhance	VERB
easat-6035	277	15	efficiency	efficiency	NOUN
easat-6035	277	16	,	,	PUNCT
easat-6035	277	17	transparency	transparency	NOUN
easat-6035	277	18	,	,	PUNCT
easat-6035	277	19	and	and	CCONJ
easat-6035	277	20	service	service	NOUN
easat-6035	277	21	accessibility	accessibility	NOUN
easat-6035	277	22	.	.	PUNCT
easat-6035	278	1	this	this	DET
easat-6035	278	2	synthesis	synthesis	NOUN
easat-6035	278	3	also	also	ADV
easat-6035	278	4	emphasises	emphasise	VERB
easat-6035	278	5	the	the	DET
easat-6035	278	6	628	628	NUM
easat-6035	278	7	edelweiss	edelweiss	PROPN
easat-6035	278	8	applied	apply	VERB
easat-6035	278	9	science	science	NOUN
easat-6035	278	10	and	and	CCONJ
easat-6035	278	11	technology	technology	NOUN
easat-6035	278	12	issn	issn	PROPN
easat-6035	278	13	:	:	PUNCT
easat-6035	278	14	2576	2576	NUM
easat-6035	278	15	-	-	SYM
easat-6035	278	16	8484	8484	NUM
easat-6035	278	17	vol	vol	NOUN
easat-6035	278	18	.	.	PROPN
easat-6035	279	1	9	9	NUM
easat-6035	279	2	,	,	PUNCT
easat-6035	279	3	no	no	INTJ
easat-6035	279	4	.	.	NOUN
easat-6035	279	5	4	4	NUM
easat-6035	279	6	:	:	PUNCT
easat-6035	279	7	617	617	NUM
easat-6035	279	8	-	-	SYM
easat-6035	279	9	630	630	NUM
easat-6035	279	10	,	,	PUNCT
easat-6035	279	11	2025	2025	NUM
easat-6035	279	12	doi	doi	NOUN
easat-6035	279	13	:	:	PUNCT
easat-6035	279	14	10.55214/25768484.v9i4.6035	10.55214/25768484.v9i4.6035	PROPN
easat-6035	279	15	©	©	PROPN
easat-6035	279	16	2025	2025	NUM
easat-6035	279	17	by	by	ADP
easat-6035	279	18	the	the	DET
easat-6035	279	19	author	author	NOUN
easat-6035	279	20	;	;	PUNCT
easat-6035	279	21	licensee	licensee	NOUN
easat-6035	279	22	learning	learning	NOUN
easat-6035	279	23	gate	gate	NOUN
easat-6035	279	24	necessity	necessity	NOUN
easat-6035	279	25	of	of	ADP
easat-6035	279	26	capacity	capacity	NOUN
easat-6035	279	27	-	-	PUNCT
easat-6035	279	28	building	build	VERB
easat-6035	279	29	programmes	programme	NOUN
easat-6035	279	30	to	to	PART
easat-6035	279	31	ensure	ensure	VERB
easat-6035	279	32	the	the	DET
easat-6035	279	33	effective	effective	ADJ
easat-6035	279	34	deployment	deployment	NOUN
easat-6035	279	35	of	of	ADP
easat-6035	279	36	4ir	4ir	ADJ
easat-6035	279	37	technologies	technology	NOUN
easat-6035	279	38	.	.	PUNCT
easat-6035	280	1	once	once	ADV
easat-6035	280	2	the	the	DET
easat-6035	280	3	implementation	implementation	NOUN
easat-6035	280	4	phase	phase	NOUN
easat-6035	280	5	is	be	AUX
easat-6035	280	6	completed	complete	VERB
easat-6035	280	7	successfully	successfully	ADV
easat-6035	280	8	,	,	PUNCT
easat-6035	280	9	municipalities	municipality	NOUN
easat-6035	280	10	can	can	AUX
easat-6035	280	11	begin	begin	VERB
easat-6035	280	12	improving	improve	VERB
easat-6035	280	13	service	service	NOUN
easat-6035	280	14	delivery	delivery	NOUN
easat-6035	280	15	and	and	CCONJ
easat-6035	280	16	the	the	DET
easat-6035	280	17	overall	overall	ADJ
easat-6035	280	18	standard	standard	NOUN
easat-6035	280	19	of	of	ADP
easat-6035	280	20	living	live	VERB
easat-6035	280	21	for	for	ADP
easat-6035	280	22	citizens	citizen	NOUN
easat-6035	280	23	.	.	PUNCT
easat-6035	281	1	the	the	DET
easat-6035	281	2	study	study	NOUN
easat-6035	281	3	contributes	contribute	VERB
easat-6035	281	4	to	to	ADP
easat-6035	281	5	the	the	DET
easat-6035	281	6	disciplines	discipline	NOUN
easat-6035	281	7	of	of	ADP
easat-6035	281	8	public	public	ADJ
easat-6035	281	9	management	management	NOUN
easat-6035	281	10	and	and	CCONJ
easat-6035	281	11	information	information	NOUN
easat-6035	281	12	technology	technology	NOUN
easat-6035	281	13	.	.	PUNCT
easat-6035	282	1	its	its	PRON
easat-6035	282	2	limitations	limitation	NOUN
easat-6035	282	3	stem	stem	VERB
easat-6035	282	4	from	from	ADP
easat-6035	282	5	the	the	DET
easat-6035	282	6	exclusive	exclusive	ADJ
easat-6035	282	7	use	use	NOUN
easat-6035	282	8	of	of	ADP
easat-6035	282	9	a	a	DET
easat-6035	282	10	qualitative	qualitative	ADJ
easat-6035	282	11	approach	approach	NOUN
easat-6035	282	12	to	to	PART
easat-6035	282	13	gather	gather	VERB
easat-6035	282	14	information	information	NOUN
easat-6035	282	15	.	.	PUNCT
easat-6035	283	1	future	future	ADJ
easat-6035	283	2	research	research	NOUN
easat-6035	283	3	may	may	AUX
easat-6035	283	4	include	include	VERB
easat-6035	283	5	studies	study	NOUN
easat-6035	283	6	involving	involve	VERB
easat-6035	283	7	multiple	multiple	ADJ
easat-6035	283	8	municipalities	municipality	NOUN
easat-6035	283	9	,	,	PUNCT
easat-6035	283	10	incorporating	incorporate	VERB
easat-6035	283	11	interviews	interview	NOUN
easat-6035	283	12	with	with	ADP
easat-6035	283	13	personnel	personnel	NOUN
easat-6035	283	14	to	to	PART
easat-6035	283	15	assess	assess	VERB
easat-6035	283	16	the	the	DET
easat-6035	283	17	implementation	implementation	NOUN
easat-6035	283	18	status	status	NOUN
easat-6035	283	19	of	of	ADP
easat-6035	283	20	4ir	4ir	ADJ
easat-6035	283	21	interventions	intervention	NOUN
easat-6035	283	22	in	in	ADP
easat-6035	283	23	municipal	municipal	ADJ
easat-6035	283	24	service	service	NOUN
easat-6035	283	25	delivery	delivery	NOUN
easat-6035	283	26	.	.	PUNCT
easat-6035	284	1	transparency	transparency	NOUN
easat-6035	284	2	:	:	PUNCT
easat-6035	284	3	the	the	DET
easat-6035	284	4	author	author	NOUN
easat-6035	284	5	confirms	confirm	VERB
easat-6035	284	6	that	that	SCONJ
easat-6035	284	7	the	the	DET
easat-6035	284	8	manuscript	manuscript	NOUN
easat-6035	284	9	is	be	AUX
easat-6035	284	10	an	an	DET
easat-6035	284	11	honest	honest	ADJ
easat-6035	284	12	,	,	PUNCT
easat-6035	284	13	accurate	accurate	ADJ
easat-6035	284	14	,	,	PUNCT
easat-6035	284	15	and	and	CCONJ
easat-6035	284	16	transparent	transparent	ADJ
easat-6035	284	17	account	account	NOUN
easat-6035	284	18	of	of	ADP
easat-6035	284	19	the	the	DET
easat-6035	284	20	study	study	NOUN
easat-6035	284	21	;	;	PUNCT
easat-6035	284	22	that	that	SCONJ
easat-6035	284	23	no	no	DET
easat-6035	284	24	vital	vital	ADJ
easat-6035	284	25	features	feature	NOUN
easat-6035	284	26	of	of	ADP
easat-6035	284	27	the	the	DET
easat-6035	284	28	study	study	NOUN
easat-6035	284	29	have	have	AUX
easat-6035	284	30	been	be	AUX
easat-6035	284	31	omitted	omit	VERB
easat-6035	284	32	;	;	PUNCT
easat-6035	284	33	and	and	CCONJ
easat-6035	284	34	that	that	SCONJ
easat-6035	284	35	any	any	DET
easat-6035	284	36	discrepancies	discrepancy	NOUN
easat-6035	284	37	from	from	ADP
easat-6035	284	38	the	the	DET
easat-6035	284	39	study	study	NOUN
easat-6035	284	40	as	as	SCONJ
easat-6035	284	41	planned	plan	VERB
easat-6035	284	42	have	have	AUX
easat-6035	284	43	been	be	AUX
easat-6035	284	44	explained	explain	VERB
easat-6035	284	45	.	.	PUNCT
easat-6035	285	1	this	this	DET
easat-6035	285	2	study	study	NOUN
easat-6035	285	3	followed	follow	VERB
easat-6035	285	4	all	all	DET
easat-6035	285	5	ethical	ethical	ADJ
easat-6035	285	6	practices	practice	NOUN
easat-6035	285	7	during	during	ADP
easat-6035	285	8	writing	writing	NOUN
easat-6035	285	9	.	.	PUNCT
easat-6035	286	1	copyright	copyright	NOUN
easat-6035	286	2	:	:	PUNCT
easat-6035	286	3	©	©	PROPN
easat-6035	286	4	2025	2025	NUM
easat-6035	286	5	by	by	ADP
easat-6035	286	6	the	the	DET
easat-6035	286	7	authors	author	NOUN
easat-6035	286	8	.	.	PUNCT
easat-6035	287	1	this	this	DET
easat-6035	287	2	open	open	ADJ
easat-6035	287	3	-	-	PUNCT
easat-6035	287	4	access	access	NOUN
easat-6035	287	5	article	article	NOUN
easat-6035	287	6	is	be	AUX
easat-6035	287	7	distributed	distribute	VERB
easat-6035	287	8	under	under	ADP
easat-6035	287	9	the	the	DET
easat-6035	287	10	terms	term	NOUN
easat-6035	287	11	and	and	CCONJ
easat-6035	287	12	conditions	condition	NOUN
easat-6035	287	13	of	of	ADP
easat-6035	287	14	the	the	DET
easat-6035	287	15	creative	creative	ADJ
easat-6035	287	16	commons	common	NOUN
easat-6035	287	17	attribution	attribution	NOUN
easat-6035	287	18	(	(	PUNCT
easat-6035	287	19	cc	cc	NOUN
easat-6035	287	20	by	by	ADP
easat-6035	287	21	)	)	PUNCT
easat-6035	287	22	license	license	NOUN
easat-6035	287	23	(	(	PUNCT
easat-6035	287	24	https://creativecommons.org/licenses/by/4.0/	https://creativecommons.org/licenses/by/4.0/	PROPN
easat-6035	287	25	)	)	PUNCT
easat-6035	287	26	.	.	PUNCT
easat-6035	288	1	references	reference	NOUN
easat-6035	288	2	[	[	X
easat-6035	288	3	1	1	NUM
easat-6035	288	4	]	]	X
easat-6035	288	5	n.	n.	PROPN
easat-6035	288	6	p.	p.	PROPN
easat-6035	288	7	nkabane	nkabane	NOUN
easat-6035	288	8	,	,	PUNCT
easat-6035	288	9	"	"	PUNCT
easat-6035	288	10	an	an	DET
easat-6035	288	11	analysis	analysis	NOUN
easat-6035	288	12	of	of	ADP
easat-6035	288	13	revenue	revenue	NOUN
easat-6035	288	14	management	management	NOUN
easat-6035	288	15	in	in	ADP
easat-6035	288	16	water	water	NOUN
easat-6035	288	17	and	and	CCONJ
easat-6035	288	18	sanitation	sanitation	NOUN
easat-6035	288	19	in	in	ADP
easat-6035	288	20	harry	harry	PROPN
easat-6035	288	21	gwala	gwala	PROPN
easat-6035	288	22	and	and	CCONJ
easat-6035	288	23	ugu	ugu	PROPN
easat-6035	288	24	water	water	NOUN
easat-6035	288	25	services	service	NOUN
easat-6035	288	26	authorities	authority	NOUN
easat-6035	288	27	,	,	PUNCT
easat-6035	288	28	"	"	PUNCT
easat-6035	288	29	unpublished	unpublished	ADJ
easat-6035	288	30	thesis	thesis	NOUN
easat-6035	288	31	.	.	PUNCT
easat-6035	289	1	durban	durban	PROPN
easat-6035	289	2	:	:	PUNCT
easat-6035	289	3	university	university	NOUN
easat-6035	289	4	of	of	ADP
easat-6035	289	5	kwazulu	kwazulu	PROPN
easat-6035	289	6	natal	natal	PROPN
easat-6035	289	7	,	,	PUNCT
easat-6035	289	8	2019	2019	NUM
easat-6035	289	9	.	.	PUNCT
easat-6035	290	1	[	[	X
easat-6035	290	2	2	2	NUM
easat-6035	290	3	]	]	PUNCT
easat-6035	290	4	a.	a.	NOUN
easat-6035	290	5	makhubu	makhubu	NOUN
easat-6035	290	6	,	,	PUNCT
easat-6035	290	7	"	"	PUNCT
easat-6035	290	8	factors	factor	NOUN
easat-6035	290	9	influencing	influence	VERB
easat-6035	290	10	implementation	implementation	NOUN
easat-6035	290	11	of	of	ADP
easat-6035	290	12	poverty	poverty	NOUN
easat-6035	290	13	alleviation	alleviation	NOUN
easat-6035	290	14	strategies	strategy	NOUN
easat-6035	290	15	in	in	ADP
easat-6035	290	16	the	the	DET
easat-6035	290	17	city	city	NOUN
easat-6035	290	18	of	of	ADP
easat-6035	290	19	ekurhuleni	ekurhuleni	NOUN
easat-6035	290	20	,	,	PUNCT
easat-6035	290	21	"	"	PUNCT
easat-6035	290	22	unpublished	unpublished	ADJ
easat-6035	290	23	ma	ma	PROPN
easat-6035	290	24	dissertation	dissertation	NOUN
easat-6035	290	25	.	.	PUNCT
easat-6035	291	1	johannesburg	johannesburg	PROPN
easat-6035	291	2	:	:	PUNCT
easat-6035	291	3	universit	universit	PROPN
easat-6035	291	4	of	of	ADP
easat-6035	291	5	johannesburg	johannesburg	PROPN
easat-6035	291	6	,	,	PUNCT
easat-6035	291	7	2020	2020	NUM
easat-6035	291	8	.	.	PUNCT
easat-6035	292	1	[	[	X
easat-6035	292	2	3	3	X
easat-6035	292	3	]	]	X
easat-6035	292	4	l.	l.	PROPN
easat-6035	292	5	machi	machi	PROPN
easat-6035	292	6	and	and	CCONJ
easat-6035	292	7	b.	b.	PROPN
easat-6035	292	8	mcevoy	mcevoy	PROPN
easat-6035	292	9	,	,	PUNCT
easat-6035	292	10	the	the	DET
easat-6035	292	11	literature	literature	PROPN
easat-6035	292	12	review	review	PROPN
easat-6035	292	13	:	:	PUNCT
easat-6035	292	14	six	six	NUM
easat-6035	292	15	steps	step	NOUN
easat-6035	292	16	to	to	ADP
easat-6035	292	17	success	success	NOUN
easat-6035	292	18	,	,	PUNCT
easat-6035	292	19	2nd	2nd	ADJ
easat-6035	292	20	ed	ed	NOUN
easat-6035	292	21	.	.	PROPN
easat-6035	292	22	thousand	thousand	NUM
easat-6035	292	23	oaks	oak	NOUN
easat-6035	292	24	,	,	PUNCT
easat-6035	292	25	ca	ca	PROPN
easat-6035	292	26	:	:	PUNCT
easat-6035	292	27	corwin	corwin	PROPN
easat-6035	292	28	,	,	PUNCT
easat-6035	292	29	2012	2012	NUM
easat-6035	292	30	.	.	PUNCT
easat-6035	293	1	[	[	X
easat-6035	293	2	4	4	X
easat-6035	293	3	]	]	PUNCT
easat-6035	293	4	m.	m.	NOUN
easat-6035	293	5	mutenga	mutenga	NOUN
easat-6035	293	6	,	,	PUNCT
easat-6035	293	7	"	"	PUNCT
easat-6035	293	8	the	the	DET
easat-6035	293	9	determinants	determinant	NOUN
easat-6035	293	10	of	of	ADP
easat-6035	293	11	zimbabwe	zimbabwe	PROPN
easat-6035	293	12	’s	’s	PART
easat-6035	293	13	economic	economic	ADJ
easat-6035	293	14	policies	policy	NOUN
easat-6035	293	15	on	on	ADP
easat-6035	293	16	socio	socio	NOUN
easat-6035	293	17	-	-	PUNCT
easat-6035	293	18	economic	economic	ADJ
easat-6035	293	19	development:1980	development:1980	NOUN
easat-6035	293	20	-	-	NOUN
easat-6035	293	21	2015	2015	NUM
easat-6035	293	22	,	,	PUNCT
easat-6035	293	23	"	"	PUNCT
easat-6035	293	24	unpublished	unpublished	ADJ
easat-6035	293	25	phd	phd	NOUN
easat-6035	293	26	thesis	thesis	NOUN
easat-6035	293	27	.	.	PUNCT
easat-6035	294	1	johannesburg	johannesburg	PROPN
easat-6035	294	2	:	:	PUNCT
easat-6035	294	3	university	university	PROPN
easat-6035	294	4	of	of	ADP
easat-6035	294	5	johannesburg	johannesburg	PROPN
easat-6035	294	6	,	,	PUNCT
easat-6035	294	7	2021	2021	NUM
easat-6035	294	8	.	.	PUNCT
easat-6035	295	1	[	[	X
easat-6035	295	2	5	5	X
easat-6035	295	3	]	]	PUNCT
easat-6035	295	4	g.	g.	PROPN
easat-6035	295	5	a.	a.	PROPN
easat-6035	295	6	bowen	bowen	PROPN
easat-6035	295	7	,	,	PUNCT
easat-6035	295	8	"	"	PUNCT
easat-6035	295	9	document	document	NOUN
easat-6035	295	10	analysis	analysis	NOUN
easat-6035	295	11	as	as	ADP
easat-6035	295	12	a	a	DET
easat-6035	295	13	qualitative	qualitative	ADJ
easat-6035	295	14	research	research	NOUN
easat-6035	295	15	method	method	NOUN
easat-6035	295	16	,	,	PUNCT
easat-6035	295	17	"	"	PUNCT
easat-6035	295	18	qualitative	qualitative	ADJ
easat-6035	295	19	research	research	NOUN
easat-6035	295	20	journal	journal	NOUN
easat-6035	295	21	,	,	PUNCT
easat-6035	295	22	vol	vol	NOUN
easat-6035	295	23	.	.	PROPN
easat-6035	295	24	9	9	NUM
easat-6035	295	25	,	,	PUNCT
easat-6035	295	26	pp	pp	ADJ
easat-6035	295	27	.	.	PUNCT
easat-6035	296	1	27	27	NUM
easat-6035	296	2	-	-	SYM
easat-6035	296	3	40	40	NUM
easat-6035	296	4	,	,	PUNCT
easat-6035	296	5	2009	2009	NUM
easat-6035	296	6	https://doi.org/10.3316/qrj0902027	https://doi.org/10.3316/qrj0902027	NOUN
easat-6035	296	7	[	[	X
easat-6035	296	8	6	6	NUM
easat-6035	296	9	]	]	PUNCT
easat-6035	296	10	m.	m.	NOUN
easat-6035	296	11	chiware	chiware	NOUN
easat-6035	296	12	,	,	PUNCT
easat-6035	296	13	"	"	PUNCT
easat-6035	296	14	variables	variable	NOUN
easat-6035	296	15	influencing	influence	VERB
easat-6035	296	16	human	human	ADJ
easat-6035	296	17	resource	resource	NOUN
easat-6035	296	18	performance	performance	NOUN
easat-6035	296	19	management	management	NOUN
easat-6035	296	20	in	in	ADP
easat-6035	296	21	the	the	DET
easat-6035	296	22	ministry	ministry	PROPN
easat-6035	296	23	of	of	ADP
easat-6035	296	24	health	health	PROPN
easat-6035	296	25	and	and	CCONJ
easat-6035	296	26	child	child	NOUN
easat-6035	296	27	care	care	NOUN
easat-6035	296	28	in	in	ADP
easat-6035	296	29	zimbabwe	zimbabwe	NOUN
easat-6035	296	30	,	,	PUNCT
easat-6035	296	31	"	"	PUNCT
easat-6035	296	32	unpublished	unpublished	ADJ
easat-6035	296	33	phd	phd	NOUN
easat-6035	296	34	thesis	thesis	NOUN
easat-6035	296	35	.	.	PUNCT
easat-6035	297	1	johannesburg	johannesburg	PROPN
easat-6035	297	2	:	:	PUNCT
easat-6035	297	3	university	university	PROPN
easat-6035	297	4	of	of	ADP
easat-6035	297	5	johannesburg	johannesburg	PROPN
easat-6035	297	6	,	,	PUNCT
easat-6035	297	7	2021	2021	NUM
easat-6035	297	8	.	.	PUNCT
easat-6035	298	1	[	[	X
easat-6035	298	2	7	7	X
easat-6035	298	3	]	]	X
easat-6035	298	4	t.	t.	PROPN
easat-6035	298	5	m.	m.	PROPN
easat-6035	298	6	s.	s.	PROPN
easat-6035	298	7	nhlapo	nhlapo	PROPN
easat-6035	298	8	,	,	PUNCT
easat-6035	298	9	"	"	PUNCT
easat-6035	298	10	human	human	ADJ
easat-6035	298	11	resource	resource	NOUN
easat-6035	298	12	development	development	NOUN
easat-6035	298	13	strategy	strategy	NOUN
easat-6035	298	14	for	for	ADP
easat-6035	298	15	gender	gender	NOUN
easat-6035	298	16	equality	equality	NOUN
easat-6035	298	17	within	within	ADP
easat-6035	298	18	the	the	DET
easat-6035	298	19	department	department	NOUN
easat-6035	298	20	of	of	ADP
easat-6035	298	21	correctional	correctional	ADJ
easat-6035	298	22	services	service	NOUN
easat-6035	298	23	,	,	PUNCT
easat-6035	298	24	"	"	PUNCT
easat-6035	298	25	unpublished	unpublished	ADJ
easat-6035	298	26	thesis	thesis	NOUN
easat-6035	298	27	.	.	PUNCT
easat-6035	299	1	johannesburg	johannesburg	PROPN
easat-6035	299	2	:	:	PUNCT
easat-6035	299	3	university	university	PROPN
easat-6035	299	4	of	of	ADP
easat-6035	299	5	johannesburg	johannesburg	PROPN
easat-6035	299	6	,	,	PUNCT
easat-6035	299	7	2020	2020	NUM
easat-6035	299	8	.	.	PUNCT
easat-6035	300	1	[	[	X
easat-6035	300	2	8	8	NUM
easat-6035	300	3	]	]	X
easat-6035	300	4	m.	m.	NOUN
easat-6035	300	5	ncamphalala	ncamphalala	NOUN
easat-6035	300	6	,	,	PUNCT
easat-6035	300	7	"	"	PUNCT
easat-6035	300	8	the	the	DET
easat-6035	300	9	role	role	NOUN
easat-6035	300	10	of	of	ADP
easat-6035	300	11	ict	ict	PROPN
easat-6035	300	12	to	to	PART
easat-6035	300	13	promote	promote	VERB
easat-6035	300	14	smart	smart	ADJ
easat-6035	300	15	governance	governance	NOUN
easat-6035	300	16	in	in	ADP
easat-6035	300	17	local	local	ADJ
easat-6035	300	18	governments	government	NOUN
easat-6035	300	19	,	,	PUNCT
easat-6035	300	20	"	"	PUNCT
easat-6035	300	21	master	master	NOUN
easat-6035	300	22	’s	’s	PART
easat-6035	300	23	dissertation	dissertation	NOUN
easat-6035	300	24	.	.	PUNCT
easat-6035	301	1	johannesburg	johannesburg	PROPN
easat-6035	301	2	:	:	PUNCT
easat-6035	301	3	university	university	PROPN
easat-6035	301	4	of	of	ADP
easat-6035	301	5	johannesburg	johannesburg	PROPN
easat-6035	301	6	,	,	PUNCT
easat-6035	301	7	2019	2019	NUM
easat-6035	301	8	.	.	PUNCT
easat-6035	302	1	[	[	X
easat-6035	302	2	9	9	NUM
easat-6035	302	3	]	]	PUNCT
easat-6035	302	4	k.	k.	PROPN
easat-6035	302	5	sartorius	sartorius	PROPN
easat-6035	302	6	and	and	CCONJ
easat-6035	302	7	b.	b.	PROPN
easat-6035	302	8	sartorius	sartorius	PROPN
easat-6035	302	9	,	,	PUNCT
easat-6035	302	10	"	"	PUNCT
easat-6035	302	11	service	service	NOUN
easat-6035	302	12	delivery	delivery	NOUN
easat-6035	302	13	inequality	inequality	NOUN
easat-6035	302	14	in	in	ADP
easat-6035	302	15	south	south	ADJ
easat-6035	302	16	african	african	ADJ
easat-6035	302	17	municipal	municipal	ADJ
easat-6035	302	18	areas	area	NOUN
easat-6035	302	19	:	:	PUNCT
easat-6035	302	20	a	a	DET
easat-6035	302	21	new	new	ADJ
easat-6035	302	22	way	way	NOUN
easat-6035	302	23	to	to	PART
easat-6035	302	24	account	account	VERB
easat-6035	302	25	for	for	ADP
easat-6035	302	26	inter	inter	ADJ
easat-6035	302	27	-	-	ADJ
easat-6035	302	28	jurisdictional	jurisdictional	ADJ
easat-6035	302	29	differences	difference	NOUN
easat-6035	302	30	,	,	PUNCT
easat-6035	302	31	"	"	PUNCT
easat-6035	302	32	urban	urban	ADJ
easat-6035	302	33	studies	study	NOUN
easat-6035	302	34	,	,	PUNCT
easat-6035	302	35	vol	vol	NOUN
easat-6035	302	36	.	.	PROPN
easat-6035	303	1	53	53	NUM
easat-6035	303	2	,	,	PUNCT
easat-6035	303	3	no	no	INTJ
easat-6035	303	4	.	.	NOUN
easat-6035	303	5	15	15	NUM
easat-6035	303	6	,	,	PUNCT
easat-6035	303	7	pp	pp	ADJ
easat-6035	303	8	.	.	PUNCT
easat-6035	304	1	1	1	NUM
easat-6035	304	2	-	-	SYM
easat-6035	304	3	20	20	NUM
easat-6035	304	4	,	,	PUNCT
easat-6035	304	5	2015	2015	NUM
easat-6035	304	6	.	.	PUNCT
easat-6035	305	1	https://doi.org/10.1177/0042098015613001	https://doi.org/10.1177/0042098015613001	X
easat-6035	306	1	[	[	X
easat-6035	306	2	10	10	NUM
easat-6035	306	3	]	]	X
easat-6035	306	4	e.	e.	PROPN
easat-6035	306	5	w.	w.	PROPN
easat-6035	306	6	shaidi	shaidi	PROPN
easat-6035	306	7	,	,	PUNCT
easat-6035	306	8	"	"	PUNCT
easat-6035	306	9	investigation	investigation	NOUN
easat-6035	306	10	into	into	ADP
easat-6035	306	11	causes	cause	NOUN
easat-6035	306	12	of	of	ADP
easat-6035	306	13	service	service	NOUN
easat-6035	306	14	delivery	delivery	NOUN
easat-6035	306	15	protests	protest	NOUN
easat-6035	306	16	in	in	ADP
easat-6035	306	17	municipalities	municipality	NOUN
easat-6035	306	18	:	:	PUNCT
easat-6035	306	19	a	a	DET
easat-6035	306	20	case	case	NOUN
easat-6035	306	21	study	study	NOUN
easat-6035	306	22	of	of	ADP
easat-6035	306	23	nelson	nelson	PROPN
easat-6035	306	24	mandela	mandela	PROPN
easat-6035	306	25	bay	bay	PROPN
easat-6035	306	26	municipality	municipality	PROPN
easat-6035	306	27	,	,	PUNCT
easat-6035	306	28	"	"	PUNCT
easat-6035	306	29	unpublished	unpublished	ADJ
easat-6035	306	30	phd	phd	NOUN
easat-6035	306	31	thesis	thesis	NOUN
easat-6035	306	32	.	.	PUNCT
easat-6035	307	1	port	port	PROPN
easat-6035	307	2	elizabeth	elizabeth	PROPN
easat-6035	307	3	:	:	PUNCT
easat-6035	307	4	nelson	nelson	PROPN
easat-6035	307	5	mandela	mandela	PROPN
easat-6035	307	6	metropolitan	metropolitan	PROPN
easat-6035	307	7	university	university	PROPN
easat-6035	307	8	,	,	PUNCT
easat-6035	307	9	2013	2013	NUM
easat-6035	307	10	.	.	PUNCT
easat-6035	308	1	[	[	X
easat-6035	308	2	11	11	NUM
easat-6035	308	3	]	]	X
easat-6035	308	4	south	south	ADJ
easat-6035	308	5	african	african	ADJ
easat-6035	308	6	history	history	NOUN
easat-6035	308	7	online	online	ADV
easat-6035	308	8	,	,	PUNCT
easat-6035	308	9	"	"	PUNCT
easat-6035	308	10	apartheid	apartheid	NOUN
easat-6035	308	11	legislation	legislation	NOUN
easat-6035	308	12	1850's-1970	1850's-1970	PROPN
easat-6035	308	13	's	's	PART
easat-6035	308	14	,	,	PUNCT
easat-6035	308	15	"	"	PUNCT
easat-6035	308	16	retrieved	retrieve	VERB
easat-6035	308	17	:	:	PUNCT
easat-6035	308	18	https://www.sahistory.org.za/article/apartheid-legislation-1850s-1970sn	https://www.sahistory.org.za/article/apartheid-legislation-1850s-1970sn	X
easat-6035	308	19	.	.	PUNCT
easat-6035	309	1	[	[	X
easat-6035	309	2	accessed	access	VERB
easat-6035	309	3	4	4	NUM
easat-6035	309	4	april	april	NOUN
easat-6035	309	5	2025	2025	NUM
easat-6035	309	6	]	]	PUNCT
easat-6035	309	7	,	,	PUNCT
easat-6035	309	8	2025	2025	NUM
easat-6035	309	9	.	.	PUNCT
easat-6035	310	1	[	[	X
easat-6035	310	2	12	12	NUM
easat-6035	310	3	]	]	PUNCT
easat-6035	310	4	i.	i.	NOUN
easat-6035	310	5	masibigiri	masibigiri	PROPN
easat-6035	310	6	,	,	PUNCT
easat-6035	310	7	"	"	PUNCT
easat-6035	310	8	institutional	institutional	ADJ
easat-6035	310	9	factors	factor	NOUN
easat-6035	310	10	affecting	affect	VERB
easat-6035	310	11	service	service	NOUN
easat-6035	310	12	delivery	delivery	NOUN
easat-6035	310	13	in	in	ADP
easat-6035	310	14	the	the	DET
easat-6035	310	15	city	city	NOUN
easat-6035	310	16	of	of	ADP
easat-6035	310	17	johannesburg	johannesburg	PROPN
easat-6035	310	18	,	,	PUNCT
easat-6035	310	19	"	"	PUNCT
easat-6035	310	20	unpublished	unpublishe	VERB
easat-6035	310	21	ma	ma	PROPN
easat-6035	310	22	dissertation	dissertation	NOUN
easat-6035	310	23	.	.	PUNCT
easat-6035	311	1	johannesburg	johannesburg	PROPN
easat-6035	311	2	:	:	PUNCT
easat-6035	311	3	university	university	PROPN
easat-6035	311	4	of	of	ADP
easat-6035	311	5	johannesburg	johannesburg	PROPN
easat-6035	311	6	,	,	PUNCT
easat-6035	311	7	2022	2022	NUM
easat-6035	311	8	.	.	PUNCT
easat-6035	312	1	[	[	X
easat-6035	312	2	13	13	NUM
easat-6035	312	3	]	]	X
easat-6035	312	4	y.	y.	PROPN
easat-6035	312	5	muthien	muthien	PROPN
easat-6035	312	6	,	,	PUNCT
easat-6035	312	7	"	"	PUNCT
easat-6035	312	8	public	public	ADJ
easat-6035	312	9	service	service	NOUN
easat-6035	312	10	reform	reform	NOUN
easat-6035	312	11	in	in	ADP
easat-6035	312	12	sa	sa	PROPN
easat-6035	312	13	:	:	PUNCT
easat-6035	312	14	key	key	ADJ
easat-6035	312	15	challenges	challenge	NOUN
easat-6035	312	16	of	of	ADP
easat-6035	312	17	execution	execution	NOUN
easat-6035	312	18	,	,	PUNCT
easat-6035	312	19	"	"	PUNCT
easat-6035	312	20	strategic	strategic	ADJ
easat-6035	312	21	review	review	NOUN
easat-6035	312	22	for	for	ADP
easat-6035	312	23	southern	southern	PROPN
easat-6035	312	24	africa	africa	PROPN
easat-6035	312	25	,	,	PUNCT
easat-6035	312	26	vol	vol	NOUN
easat-6035	312	27	.	.	PROPN
easat-6035	313	1	36	36	NUM
easat-6035	313	2	,	,	PUNCT
easat-6035	313	3	no	no	INTJ
easat-6035	313	4	.	.	NOUN
easat-6035	313	5	2	2	NUM
easat-6035	313	6	,	,	PUNCT
easat-6035	313	7	pp	pp	ADJ
easat-6035	313	8	.	.	PUNCT
easat-6035	314	1	126	126	NUM
easat-6035	314	2	-	-	SYM
easat-6035	314	3	142	142	NUM
easat-6035	314	4	,	,	PUNCT
easat-6035	314	5	2013	2013	NUM
easat-6035	314	6	.	.	PUNCT
easat-6035	315	1	https://doi.org/10.35293/srsa.v36i2.173	https://doi.org/10.35293/srsa.v36i2.173	PROPN
easat-6035	316	1	[	[	X
easat-6035	316	2	14	14	NUM
easat-6035	316	3	]	]	PUNCT
easat-6035	316	4	b.	b.	PROPN
easat-6035	316	5	soga	soga	PROPN
easat-6035	316	6	,	,	PUNCT
easat-6035	316	7	"	"	PUNCT
easat-6035	316	8	a	a	DET
easat-6035	316	9	comparative	comparative	ADJ
easat-6035	316	10	analysis	analysis	NOUN
easat-6035	316	11	of	of	ADP
easat-6035	316	12	the	the	DET
easat-6035	316	13	use	use	NOUN
easat-6035	316	14	of	of	ADP
easat-6035	316	15	e	e	NOUN
easat-6035	316	16	-	-	NOUN
easat-6035	316	17	government	government	NOUN
easat-6035	316	18	services	service	NOUN
easat-6035	316	19	by	by	ADP
easat-6035	316	20	small	small	ADJ
easat-6035	316	21	businesses	business	NOUN
easat-6035	316	22	,	,	PUNCT
easat-6035	316	23	"	"	PUNCT
easat-6035	316	24	unpublished	unpublished	ADJ
easat-6035	316	25	phd	phd	NOUN
easat-6035	316	26	thesis	thesis	NOUN
easat-6035	316	27	.	.	PUNCT
easat-6035	317	1	johannesburg	johannesburg	PROPN
easat-6035	317	2	:	:	PUNCT
easat-6035	317	3	university	university	PROPN
easat-6035	317	4	of	of	ADP
easat-6035	317	5	johannesburg	johannesburg	PROPN
easat-6035	317	6	,	,	PUNCT
easat-6035	317	7	2022	2022	NUM
easat-6035	317	8	.	.	PUNCT
easat-6035	318	1	[	[	X
easat-6035	318	2	15	15	NUM
easat-6035	318	3	]	]	X
easat-6035	318	4	s.	s.	PROPN
easat-6035	318	5	vyas	vyas	PROPN
easat-6035	318	6	-	-	PUNCT
easat-6035	318	7	doorgapersad	doorgapersad	PROPN
easat-6035	318	8	,	,	PUNCT
easat-6035	318	9	"	"	PUNCT
easat-6035	318	10	exploration	exploration	NOUN
easat-6035	318	11	of	of	ADP
easat-6035	318	12	service	service	NOUN
easat-6035	318	13	delivery	delivery	NOUN
easat-6035	318	14	challenges	challenge	NOUN
easat-6035	318	15	in	in	ADP
easat-6035	318	16	south	south	PROPN
easat-6035	318	17	africa	africa	PROPN
easat-6035	318	18	,	,	PUNCT
easat-6035	318	19	"	"	PUNCT
easat-6035	318	20	international	international	ADJ
easat-6035	318	21	journal	journal	NOUN
easat-6035	318	22	of	of	ADP
easat-6035	318	23	educational	educational	ADJ
easat-6035	318	24	review	review	NOUN
easat-6035	318	25	,	,	PUNCT
easat-6035	318	26	law	law	NOUN
easat-6035	318	27	and	and	CCONJ
easat-6035	318	28	social	social	ADJ
easat-6035	318	29	sciences	science	NOUN
easat-6035	318	30	,	,	PUNCT
easat-6035	318	31	vol	vol	NOUN
easat-6035	318	32	.	.	PROPN
easat-6035	318	33	4	4	NUM
easat-6035	318	34	,	,	PUNCT
easat-6035	318	35	no	no	INTJ
easat-6035	318	36	.	.	NOUN
easat-6035	318	37	3	3	NUM
easat-6035	318	38	,	,	PUNCT
easat-6035	318	39	pp	pp	ADJ
easat-6035	318	40	.	.	PUNCT
easat-6035	318	41	837	837	NUM
easat-6035	318	42	-	-	SYM
easat-6035	318	43	847	847	NUM
easat-6035	318	44	,	,	PUNCT
easat-6035	318	45	2024a	2024a	NUM
easat-6035	318	46	.	.	PUNCT
easat-6035	319	1	https://doi.org/10.54443/ijerlas.v4i3.1663	https://doi.org/10.54443/ijerlas.v4i3.1663	PROPN
easat-6035	320	1	[	[	X
easat-6035	320	2	16	16	NUM
easat-6035	320	3	]	]	PUNCT
easat-6035	320	4	s.	s.	PROPN
easat-6035	320	5	vyas	vyas	PROPN
easat-6035	320	6	-	-	PUNCT
easat-6035	320	7	doorgapersad	doorgapersad	PROPN
easat-6035	320	8	,	,	PUNCT
easat-6035	320	9	"	"	PUNCT
easat-6035	320	10	technology	technology	NOUN
easat-6035	320	11	-	-	PUNCT
easat-6035	320	12	based	base	VERB
easat-6035	320	13	interventions	intervention	NOUN
easat-6035	320	14	to	to	PART
easat-6035	320	15	improve	improve	VERB
easat-6035	320	16	service	service	NOUN
easat-6035	320	17	delivery	delivery	NOUN
easat-6035	320	18	in	in	ADP
easat-6035	320	19	south	south	ADJ
easat-6035	320	20	african	african	ADJ
easat-6035	320	21	context	context	NOUN
easat-6035	320	22	,	,	PUNCT
easat-6035	320	23	"	"	PUNCT
easat-6035	320	24	international	international	ADJ
easat-6035	320	25	journal	journal	NOUN
easat-6035	320	26	of	of	ADP
easat-6035	320	27	religion	religion	NOUN
easat-6035	320	28	,	,	PUNCT
easat-6035	320	29	vol	vol	NOUN
easat-6035	320	30	.	.	PROPN
easat-6035	320	31	5	5	NUM
easat-6035	320	32	,	,	PUNCT
easat-6035	320	33	no	no	INTJ
easat-6035	320	34	.	.	NOUN
easat-6035	320	35	10	10	NUM
easat-6035	320	36	,	,	PUNCT
easat-6035	320	37	pp	pp	ADJ
easat-6035	320	38	.	.	PUNCT
easat-6035	321	1	5164	5164	NUM
easat-6035	321	2	–	–	PUNCT
easat-6035	321	3	5173	5173	NUM
easat-6035	321	4	,	,	PUNCT
easat-6035	321	5	2024d	2024d	NUM
easat-6035	321	6	.	.	PUNCT
easat-6035	322	1	https://doi.org/10.61707/dmdeee65	https://doi.org/10.61707/dmdeee65	X
easat-6035	322	2	[	[	X
easat-6035	322	3	17	17	NUM
easat-6035	322	4	]	]	PUNCT
easat-6035	322	5	p.	p.	PROPN
easat-6035	322	6	e.	e.	PROPN
easat-6035	322	7	franks	franks	PROPN
easat-6035	322	8	,	,	PUNCT
easat-6035	322	9	"	"	PUNCT
easat-6035	322	10	the	the	DET
easat-6035	322	11	crisis	crisis	NOUN
easat-6035	322	12	of	of	ADP
easat-6035	322	13	the	the	DET
easat-6035	322	14	south	south	ADJ
easat-6035	322	15	african	african	ADJ
easat-6035	322	16	public	public	ADJ
easat-6035	322	17	service	service	NOUN
easat-6035	322	18	,	,	PUNCT
easat-6035	322	19	"	"	PUNCT
easat-6035	322	20	journal	journal	NOUN
easat-6035	322	21	of	of	ADP
easat-6035	322	22	the	the	DET
easat-6035	322	23	helen	helen	PROPN
easat-6035	322	24	suzman	suzman	PROPN
easat-6035	322	25	foundation	foundation	PROPN
easat-6035	322	26	,	,	PUNCT
easat-6035	322	27	vol	vol	NOUN
easat-6035	322	28	.	.	PROPN
easat-6035	323	1	74	74	NUM
easat-6035	323	2	,	,	PUNCT
easat-6035	323	3	no	no	INTJ
easat-6035	323	4	.	.	NOUN
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easat-6035	323	8	.	.	PUNCT
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easat-6035	324	2	-	-	SYM
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easat-6035	324	4	,	,	PUNCT
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easat-6035	324	6	.	.	PUNCT
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easat-6035	325	3	]	]	X
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easat-6035	325	10	.	.	PUNCT
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easat-6035	326	7	,	,	PUNCT
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easat-6035	326	9	.	.	PUNCT
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easat-6035	328	10	.	.	PUNCT
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easat-6035	332	6	:	:	PUNCT
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easat-6035	332	8	-	-	SYM
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easat-6035	333	3	]	]	PUNCT
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easat-6035	333	13	,	,	PUNCT
easat-6035	333	14	"	"	PUNCT
easat-6035	333	15	retrieved	retrieve	VERB
easat-6035	333	16	:	:	PUNCT
easat-6035	333	17	http://worldpopulationreview.com/countries/south-africa-population/.	http://worldpopulationreview.com/countries/south-africa-population/.	NOUN
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easat-6035	334	5	2025	2025	NUM
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easat-6035	334	9	.	.	PUNCT
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easat-6035	335	9	sa	sa	PROPN
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easat-6035	335	22	:	:	PUNCT
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easat-6035	335	35	retrieved	retrieve	VERB
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easat-6035	337	13	in	in	ADP
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easat-6035	337	16	,	,	PUNCT
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easat-6035	337	18	,	,	PUNCT
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easat-6035	338	2	23	23	NUM
easat-6035	338	3	]	]	X
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easat-6035	338	20	,	,	PUNCT
easat-6035	338	21	"	"	PUNCT
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easat-6035	339	9	.	.	PUNCT
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easat-6035	340	19	:	:	PUNCT
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easat-6035	340	23	:	:	PUNCT
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easat-6035	340	35	retrieved	retrieve	VERB
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easat-6035	342	17	retrieved	retrieve	VERB
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easat-6035	344	2	-	-	SYM
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easat-6035	349	3	28	28	NUM
easat-6035	349	4	]	]	X
easat-6035	349	5	national	national	PROPN
easat-6035	349	6	planning	planning	PROPN
easat-6035	349	7	commission	commission	PROPN
easat-6035	349	8	,	,	PUNCT
easat-6035	349	9	"	"	PUNCT
easat-6035	349	10	south	south	PROPN
easat-6035	349	11	africa	africa	PROPN
easat-6035	349	12	4ir	4ir	ADJ
easat-6035	349	13	scoping	scoping	NOUN
easat-6035	349	14	study	study	NOUN
easat-6035	349	15	,	,	PUNCT
easat-6035	349	16	"	"	PUNCT
easat-6035	349	17	retrieved	retrieve	VERB
easat-6035	349	18	:	:	PUNCT
easat-6035	349	19	https://www.nationalplanningcommission.org.za	https://www.nationalplanningcommission.org.za	X
easat-6035	349	20	.	.	PUNCT
easat-6035	350	1	[	[	X
easat-6035	350	2	accessed	access	VERB
easat-6035	350	3	27	27	NUM
easat-6035	350	4	january	january	NOUN
easat-6035	350	5	2025	2025	NUM
easat-6035	350	6	]	]	PUNCT
easat-6035	350	7	,	,	PUNCT
easat-6035	350	8	2019	2019	NUM
easat-6035	350	9	.	.	PUNCT
easat-6035	351	1	[	[	X
easat-6035	351	2	29	29	NUM
easat-6035	351	3	]	]	PUNCT
easat-6035	351	4	p.	p.	NOUN
easat-6035	351	5	s.	s.	PROPN
easat-6035	351	6	reddy	reddy	PROPN
easat-6035	351	7	and	and	CCONJ
easat-6035	351	8	n.	n.	PROPN
easat-6035	351	9	govender	govender	NOUN
easat-6035	351	10	,	,	PUNCT
easat-6035	351	11	"	"	PUNCT
easat-6035	351	12	effectiveness	effectiveness	NOUN
easat-6035	351	13	of	of	ADP
easat-6035	351	14	governance	governance	NOUN
easat-6035	351	15	towards	towards	ADP
easat-6035	351	16	digitalisation	digitalisation	NOUN
easat-6035	351	17	at	at	ADP
easat-6035	351	18	ethekwini	ethekwini	PROPN
easat-6035	351	19	metropolitan	metropolitan	ADJ
easat-6035	351	20	municipality	municipality	NOUN
easat-6035	351	21	in	in	ADP
easat-6035	351	22	kwazulu	kwazulu	PROPN
easat-6035	351	23	-	-	PUNCT
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easat-6035	351	25	province	province	NOUN
easat-6035	351	26	,	,	PUNCT
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easat-6035	351	28	africa	africa	PROPN
easat-6035	351	29	,	,	PUNCT
easat-6035	351	30	"	"	PUNCT
easat-6035	351	31	africa	africa	PROPN
easat-6035	351	32	's	's	PART
easat-6035	351	33	public	public	ADJ
easat-6035	351	34	service	service	NOUN
easat-6035	351	35	delivery	delivery	NOUN
easat-6035	351	36	and	and	CCONJ
easat-6035	351	37	performance	performance	NOUN
easat-6035	351	38	review	review	NOUN
easat-6035	351	39	,	,	PUNCT
easat-6035	351	40	vol	vol	NOUN
easat-6035	351	41	.	.	PROPN
easat-6035	352	1	7	7	NUM
easat-6035	352	2	,	,	PUNCT
easat-6035	352	3	no	no	INTJ
easat-6035	352	4	.	.	NOUN
easat-6035	352	5	1	1	NUM
easat-6035	352	6	,	,	PUNCT
easat-6035	352	7	pp	pp	ADJ
easat-6035	352	8	.	.	PUNCT
easat-6035	353	1	1	1	NUM
easat-6035	353	2	-	-	SYM
easat-6035	353	3	10	10	NUM
easat-6035	353	4	,	,	PUNCT
easat-6035	353	5	2019	2019	NUM
easat-6035	353	6	.	.	PUNCT
easat-6035	354	1	[	[	X
easat-6035	354	2	30	30	NUM
easat-6035	354	3	]	]	X
easat-6035	354	4	ensor	ensor	PROPN
easat-6035	354	5	,	,	PUNCT
easat-6035	354	6	"	"	PUNCT
easat-6035	354	7	parliament	parliament	NOUN
easat-6035	354	8	focuses	focus	VERB
easat-6035	354	9	on	on	ADP
easat-6035	354	10	local	local	ADJ
easat-6035	354	11	government	government	NOUN
easat-6035	354	12	corruption	corruption	NOUN
easat-6035	354	13	.	.	PUNCT
easat-6035	355	1	june	june	PROPN
easat-6035	355	2	2023	2023	NUM
easat-6035	355	3	,	,	PUNCT
easat-6035	355	4	"	"	PUNCT
easat-6035	355	5	retrieved	retrieve	VERB
easat-6035	355	6	:	:	PUNCT
easat-6035	355	7	https://www.businesslive.co.za/bd/national/2023-06-13-parliament-focuses-on-local-government-corruption/.	https://www.businesslive.co.za/bd/national/2023-06-13-parliament-focuses-on-local-government-corruption/.	PROPN
easat-6035	356	1	[	[	X
easat-6035	356	2	accessed	access	VERB
easat-6035	356	3	18	18	NUM
easat-6035	356	4	february	february	NOUN
easat-6035	356	5	2025	2025	NUM
easat-6035	356	6	]	]	PUNCT
easat-6035	356	7	,	,	PUNCT
easat-6035	356	8	2023	2023	NUM
easat-6035	356	9	.	.	PUNCT
easat-6035	357	1	[	[	X
easat-6035	357	2	31	31	NUM
easat-6035	357	3	]	]	PUNCT
easat-6035	357	4	s.	s.	PROPN
easat-6035	357	5	payne	payne	PROPN
easat-6035	357	6	,	,	PUNCT
easat-6035	357	7	"	"	PUNCT
easat-6035	357	8	more	more	ADJ
easat-6035	357	9	than	than	ADP
easat-6035	357	10	a	a	DET
easat-6035	357	11	quarter	quarter	NOUN
easat-6035	357	12	of	of	ADP
easat-6035	357	13	sa	sa	PROPN
easat-6035	357	14	’s	’s	PART
easat-6035	357	15	municipalities	municipality	NOUN
easat-6035	357	16	are	be	AUX
easat-6035	357	17	on	on	ADP
easat-6035	357	18	the	the	DET
easat-6035	357	19	brink	brink	NOUN
easat-6035	357	20	of	of	ADP
easat-6035	357	21	financial	financial	ADJ
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easat-6035	357	23	,	,	PUNCT
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easat-6035	357	25	ag	ag	PROPN
easat-6035	357	26	.	.	PROPN
easat-6035	357	27	daily	daily	ADJ
easat-6035	357	28	maverick	maverick	NOUN
easat-6035	357	29	,	,	PUNCT
easat-6035	357	30	"	"	PUNCT
easat-6035	357	31	retrieved	retrieve	VERB
easat-6035	357	32	:	:	PUNCT
easat-6035	357	33	https://www.dailymaverick.co.za/article/2022-06-19-more-than-quarter-of-sasmunicipalities-are-on-brink-of-financial-collapse-warns-ag/.	https://www.dailymaverick.co.za/article/2022-06-19-more-than-quarter-of-sasmunicipalities-are-on-brink-of-financial-collapse-warns-ag/.	NOUN
easat-6035	358	1	[	[	X
easat-6035	358	2	accessed	access	VERB
easat-6035	358	3	18	18	NUM
easat-6035	358	4	november	november	PROPN
easat-6035	358	5	2024	2024	NUM
easat-6035	358	6	]	]	PUNCT
easat-6035	358	7	,	,	PUNCT
easat-6035	358	8	2022	2022	NUM
easat-6035	358	9	.	.	PUNCT
easat-6035	359	1	[	[	X
easat-6035	359	2	32	32	NUM
easat-6035	359	3	]	]	PUNCT
easat-6035	359	4	k.	k.	PROPN
easat-6035	359	5	minnaar	minnaar	PROPN
easat-6035	359	6	,	,	PUNCT
easat-6035	359	7	"	"	PUNCT
easat-6035	359	8	south	south	ADJ
easat-6035	359	9	african	african	ADJ
easat-6035	359	10	municipalities	municipality	NOUN
easat-6035	359	11	in	in	ADP
easat-6035	359	12	turmoil	turmoil	NOUN
easat-6035	359	13	,	,	PUNCT
easat-6035	359	14	"	"	PUNCT
easat-6035	359	15	retrieved	retrieve	VERB
easat-6035	359	16	:	:	PUNCT
easat-6035	359	17	https://dailyinvestor.com/southafrica/53730/south-african-municipalities-in-turmoil/.	https://dailyinvestor.com/southafrica/53730/south-african-municipalities-in-turmoil/.	X
easat-6035	360	1	[	[	X
easat-6035	360	2	accessed	access	VERB
easat-6035	360	3	19	19	NUM
easat-6035	360	4	october	october	NOUN
easat-6035	360	5	2024	2024	NUM
easat-6035	360	6	]	]	PUNCT
easat-6035	360	7	,	,	PUNCT
easat-6035	360	8	2024	2024	NUM
easat-6035	360	9	.	.	PUNCT
easat-6035	361	1	[	[	X
easat-6035	361	2	33	33	NUM
easat-6035	361	3	]	]	PUNCT
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easat-6035	361	5	t.	t.	PROPN
easat-6035	361	6	mdlongwa	mdlongwa	PROPN
easat-6035	361	7	,	,	PUNCT
easat-6035	361	8	"	"	PUNCT
easat-6035	361	9	local	local	ADJ
easat-6035	361	10	government	government	NOUN
easat-6035	361	11	at	at	ADP
easat-6035	361	12	the	the	DET
easat-6035	361	13	heart	heart	NOUN
easat-6035	361	14	of	of	ADP
easat-6035	361	15	poor	poor	ADJ
easat-6035	361	16	service	service	NOUN
easat-6035	361	17	delivery	delivery	NOUN
easat-6035	361	18	,	,	PUNCT
easat-6035	361	19	"	"	PUNCT
easat-6035	361	20	retrieved	retrieve	VERB
easat-6035	361	21	:	:	PUNCT
easat-6035	361	22	http://psam.org.za/research/1460540011.pdf	http://psam.org.za/research/1460540011.pdf	ADJ
easat-6035	361	23	.	.	PUNCT
easat-6035	362	1	[	[	X
easat-6035	362	2	accessed	access	VERB
easat-6035	362	3	17	17	NUM
easat-6035	362	4	november	november	PROPN
easat-6035	362	5	2024	2024	NUM
easat-6035	362	6	]	]	PUNCT
easat-6035	362	7	,	,	PUNCT
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easat-6035	362	9	.	.	PUNCT
easat-6035	363	1	[	[	X
easat-6035	363	2	34	34	NUM
easat-6035	363	3	]	]	PUNCT
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easat-6035	363	6	,	,	PUNCT
easat-6035	363	7	"	"	PUNCT
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easat-6035	363	11	service	service	NOUN
easat-6035	363	12	delivery	delivery	NOUN
easat-6035	363	13	and	and	CCONJ
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easat-6035	363	15	for	for	ADP
easat-6035	363	16	enhancing	enhance	VERB
easat-6035	363	17	south	south	ADJ
easat-6035	363	18	african	african	ADJ
easat-6035	363	19	local	local	ADJ
easat-6035	363	20	government	government	NOUN
easat-6035	363	21	administration	administration	NOUN
easat-6035	363	22	,	,	PUNCT
easat-6035	363	23	"	"	PUNCT
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easat-6035	363	37	,	,	PUNCT
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easat-6035	364	2	-	-	SYM
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easat-6035	365	3	35	35	NUM
easat-6035	365	4	]	]	PUNCT
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easat-6035	365	13	hands	hand	NOUN
easat-6035	365	14	,	,	PUNCT
easat-6035	365	15	"	"	PUNCT
easat-6035	365	16	retrieved	retrieve	VERB
easat-6035	365	17	:	:	PUNCT
easat-6035	365	18	https://www.corruptionwatch.org.za/wpcontent/uploads/2021/08/cw-local-govt-sectoral-report-august2021.pdf	https://www.corruptionwatch.org.za/wpcontent/uploads/2021/08/cw-local-govt-sectoral-report-august2021.pdf	X
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easat-6035	366	1	[	[	X
easat-6035	366	2	accessed	access	VERB
easat-6035	366	3	10	10	NUM
easat-6035	366	4	february	february	NOUN
easat-6035	366	5	2025	2025	NUM
easat-6035	366	6	]	]	PUNCT
easat-6035	366	7	,	,	PUNCT
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easat-6035	367	1	[	[	X
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easat-6035	367	3	]	]	X
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easat-6035	367	7	doorgapersad	doorgapersad	PROPN
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easat-6035	367	20	"	"	PUNCT
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easat-6035	367	23	science	science	NOUN
easat-6035	367	24	and	and	CCONJ
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easat-6035	367	26	,	,	PUNCT
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easat-6035	367	37	2738	2738	NUM
easat-6035	367	38	-	-	SYM
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easat-6035	367	40	,	,	PUNCT
easat-6035	367	41	2024b	2024b	NUM
easat-6035	367	42	.	.	PUNCT
easat-6035	368	1	https://doi.org/10.55214/25768484.v8i6.2554	https://doi.org/10.55214/25768484.v8i6.2554	X
easat-6035	369	1	[	[	X
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easat-6035	369	3	]	]	X
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easat-6035	369	6	and	and	CCONJ
easat-6035	369	7	s.	s.	PROPN
easat-6035	369	8	vyas	vyas	PROPN
easat-6035	369	9	-	-	PUNCT
easat-6035	369	10	doorgapersad	doorgapersad	PROPN
easat-6035	369	11	,	,	PUNCT
easat-6035	369	12	"	"	PUNCT
easat-6035	369	13	overview	overview	NOUN
easat-6035	369	14	of	of	ADP
easat-6035	369	15	misconduct	misconduct	NOUN
easat-6035	369	16	influencing	influence	VERB
easat-6035	369	17	ethical	ethical	ADJ
easat-6035	369	18	culture	culture	NOUN
easat-6035	369	19	in	in	ADP
easat-6035	369	20	the	the	DET
easat-6035	369	21	local	local	ADJ
easat-6035	369	22	government	government	NOUN
easat-6035	369	23	sector	sector	NOUN
easat-6035	369	24	education	education	NOUN
easat-6035	369	25	training	training	NOUN
easat-6035	369	26	authority	authority	NOUN
easat-6035	369	27	,	,	PUNCT
easat-6035	369	28	south	south	PROPN
easat-6035	369	29	africa	africa	PROPN
easat-6035	369	30	,	,	PUNCT
easat-6035	369	31	"	"	PUNCT
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easat-6035	369	33	journal	journal	NOUN
easat-6035	369	34	of	of	ADP
easat-6035	369	35	research	research	NOUN
easat-6035	369	36	in	in	ADP
easat-6035	369	37	business	business	NOUN
easat-6035	369	38	&	&	CCONJ
easat-6035	369	39	social	social	ADJ
easat-6035	369	40	science	science	NOUN
easat-6035	369	41	,	,	PUNCT
easat-6035	369	42	vol	vol	NOUN
easat-6035	369	43	.	.	PROPN
easat-6035	370	1	11	11	NUM
easat-6035	370	2	,	,	PUNCT
easat-6035	370	3	no	no	INTJ
easat-6035	370	4	.	.	NOUN
easat-6035	370	5	4	4	NUM
easat-6035	370	6	,	,	PUNCT
easat-6035	370	7	pp	pp	ADJ
easat-6035	370	8	.	.	PUNCT
easat-6035	371	1	365	365	NUM
easat-6035	371	2	-	-	SYM
easat-6035	371	3	374	374	NUM
easat-6035	371	4	,	,	PUNCT
easat-6035	371	5	2022	2022	NUM
easat-6035	371	6	.	.	PUNCT
easat-6035	372	1	https://doi.org/10.20525/ijrbs.v11i4.1816	https://doi.org/10.20525/ijrbs.v11i4.1816	X
easat-6035	373	1	[	[	X
easat-6035	373	2	38	38	NUM
easat-6035	373	3	]	]	PUNCT
easat-6035	373	4	e.	e.	PROPN
easat-6035	373	5	shava	shava	PROPN
easat-6035	373	6	and	and	CCONJ
easat-6035	373	7	s.	s.	PROPN
easat-6035	373	8	vyas	vyas	PROPN
easat-6035	373	9	-	-	PUNCT
easat-6035	373	10	doorgapersad	doorgapersad	PROPN
easat-6035	373	11	,	,	PUNCT
easat-6035	373	12	"	"	PUNCT
easat-6035	373	13	talent	talent	NOUN
easat-6035	373	14	management	management	NOUN
easat-6035	373	15	:	:	PUNCT
easat-6035	373	16	a	a	DET
easat-6035	373	17	’	'	PUNCT
easat-6035	373	18	recipe	recipe	NOUN
easat-6035	373	19	’	'	PUNCT
easat-6035	373	20	for	for	ADP
easat-6035	373	21	public	public	ADJ
easat-6035	373	22	service	service	NOUN
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easat-6035	373	33	of	of	ADP
easat-6035	373	34	research	research	NOUN
easat-6035	373	35	in	in	ADP
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easat-6035	373	37	and	and	CCONJ
easat-6035	373	38	social	social	ADJ
easat-6035	373	39	science	science	NOUN
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easat-6035	373	42	.	.	PROPN
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easat-6035	374	2	-	-	SYM
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easat-6035	375	1	https://doi.org/10.20525/ijrbs.v10i8.1504	https://doi.org/10.20525/ijrbs.v10i8.1504	NUM
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easat-6035	375	10	technologies	technology	NOUN
easat-6035	375	11	(	(	PUNCT
easat-6035	375	12	dcdt	dcdt	NOUN
easat-6035	375	13	)	)	PUNCT
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easat-6035	375	19	skills	skill	NOUN
easat-6035	375	20	strategy	strategy	NOUN
easat-6035	375	21	south	south	PROPN
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easat-6035	376	7	of	of	ADP
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easat-6035	376	9	africa	africa	PROPN
easat-6035	376	10	,	,	PUNCT
easat-6035	376	11	2021	2021	NUM
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easat-6035	377	3	]	]	PUNCT
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easat-6035	377	29	,	,	PUNCT
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easat-6035	377	37	,	,	PUNCT
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easat-6035	377	39	.	.	PUNCT
easat-6035	377	40	203	203	NUM
easat-6035	377	41	-	-	SYM
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easat-6035	377	43	,	,	PUNCT
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easat-6035	377	45	.	.	PUNCT
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easat-6035	378	3	]	]	PUNCT
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easat-6035	386	22	.	.	PUNCT
easat-6035	386	23	itweb	itweb	PROPN
easat-6035	386	24	,	,	PUNCT
easat-6035	386	25	"	"	PUNCT
easat-6035	386	26	retrieved	retrieve	VERB
easat-6035	386	27	:	:	PUNCT
easat-6035	386	28	https://www.itweb.co.za/content/nwjad7barlgvbjo1	https://www.itweb.co.za/content/nwjad7barlgvbjo1	X
easat-6035	386	29	.	.	PUNCT
easat-6035	387	1	[	[	X
easat-6035	387	2	accessed	access	VERB
easat-6035	387	3	28	28	NUM
easat-6035	387	4	november	november	PROPN
easat-6035	387	5	2024	2024	NUM
easat-6035	387	6	]	]	PUNCT
easat-6035	387	7	,	,	PUNCT
easat-6035	387	8	2005	2005	NUM
easat-6035	387	9	.	.	PUNCT
easat-6035	388	1	[	[	X
easat-6035	388	2	45	45	NUM
easat-6035	388	3	]	]	PUNCT
easat-6035	388	4	j.	j.	PROPN
easat-6035	388	5	w.	w.	PROPN
easat-6035	388	6	coyne	coyne	PROPN
easat-6035	388	7	,	,	PUNCT
easat-6035	388	8	p.	p.	PROPN
easat-6035	388	9	bell	bell	PROPN
easat-6035	388	10	,	,	PUNCT
easat-6035	388	11	and	and	CCONJ
easat-6035	388	12	s.	s.	PROPN
easat-6035	388	13	merrington	merrington	PROPN
easat-6035	388	14	,	,	PUNCT
easat-6035	388	15	"	"	PUNCT
easat-6035	388	16	exploring	explore	VERB
easat-6035	388	17	ethics	ethic	NOUN
easat-6035	388	18	in	in	ADP
easat-6035	388	19	intelligence	intelligence	NOUN
easat-6035	388	20	and	and	CCONJ
easat-6035	388	21	the	the	DET
easat-6035	388	22	role	role	NOUN
easat-6035	388	23	of	of	ADP
easat-6035	388	24	leadership	leadership	NOUN
easat-6035	388	25	,	,	PUNCT
easat-6035	388	26	"	"	PUNCT
easat-6035	388	27	international	international	ADJ
easat-6035	388	28	journal	journal	NOUN
easat-6035	388	29	of	of	ADP
easat-6035	388	30	business	business	NOUN
easat-6035	388	31	and	and	CCONJ
easat-6035	388	32	commerce	commerce	PROPN
easat-6035	388	33	,	,	PUNCT
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easat-6035	388	35	.	.	PROPN
easat-6035	388	36	2	2	NUM
easat-6035	388	37	,	,	PUNCT
easat-6035	388	38	no	no	INTJ
easat-6035	388	39	.	.	NOUN
easat-6035	388	40	10	10	NUM
easat-6035	388	41	,	,	PUNCT
easat-6035	388	42	pp	pp	ADJ
easat-6035	388	43	.	.	PUNCT
easat-6035	389	1	27–37	27–37	NUM
easat-6035	389	2	,	,	PUNCT
easat-6035	389	3	2013	2013	NUM
easat-6035	389	4	.	.	PUNCT
easat-6035	390	1	[	[	X
easat-6035	390	2	46	46	NUM
easat-6035	390	3	]	]	X
easat-6035	390	4	deloitte	deloitte	NOUN
easat-6035	390	5	,	,	PUNCT
easat-6035	390	6	"	"	PUNCT
easat-6035	390	7	success	success	NOUN
easat-6035	390	8	personified	personify	VERB
easat-6035	390	9	in	in	ADP
easat-6035	390	10	the	the	DET
easat-6035	390	11	fourth	fourth	ADJ
easat-6035	390	12	industrial	industrial	ADJ
easat-6035	390	13	revolution	revolution	NOUN
easat-6035	390	14	:	:	PUNCT
easat-6035	390	15	four	four	NUM
easat-6035	390	16	leadership	leadership	NOUN
easat-6035	390	17	personas	persona	NOUN
easat-6035	390	18	for	for	ADP
easat-6035	390	19	an	an	DET
easat-6035	390	20	era	era	NOUN
easat-6035	390	21	of	of	ADP
easat-6035	390	22	change	change	NOUN
easat-6035	390	23	and	and	CCONJ
easat-6035	390	24	uncertainty	uncertainty	NOUN
easat-6035	390	25	,	,	PUNCT
easat-6035	390	26	"	"	PUNCT
easat-6035	390	27	retrieved	retrieve	VERB
easat-6035	390	28	:	:	PUNCT
easat-6035	390	29	https://www2.deloitte.com/content/dam/deloitte/global/documents/gx-davosdi_successpersonified-fourth-industrial-revolution.pdf	https://www2.deloitte.com/content/dam/deloitte/global/documents/gx-davosdi_successpersonified-fourth-industrial-revolution.pdf	NOUN
easat-6035	390	30	.	.	PUNCT
easat-6035	391	1	[	[	X
easat-6035	391	2	accessed	access	VERB
easat-6035	391	3	13	13	NUM
easat-6035	391	4	february	february	NOUN
easat-6035	391	5	2025	2025	NUM
easat-6035	391	6	]	]	PUNCT
easat-6035	391	7	,	,	PUNCT
easat-6035	391	8	2019	2019	NUM
easat-6035	391	9	.	.	PUNCT
easat-6035	392	1	[	[	X
easat-6035	392	2	47	47	NUM
easat-6035	392	3	]	]	PUNCT
easat-6035	392	4	k.	k.	PROPN
easat-6035	392	5	schwab	schwab	PROPN
easat-6035	392	6	,	,	PUNCT
easat-6035	392	7	"	"	PUNCT
easat-6035	392	8	the	the	DET
easat-6035	392	9	fourth	fourth	ADJ
easat-6035	392	10	industrial	industrial	ADJ
easat-6035	392	11	revolution	revolution	NOUN
easat-6035	392	12	:	:	PUNCT
easat-6035	392	13	what	what	PRON
easat-6035	392	14	it	it	PRON
easat-6035	392	15	means	mean	VERB
easat-6035	392	16	,	,	PUNCT
easat-6035	392	17	how	how	SCONJ
easat-6035	392	18	to	to	PART
easat-6035	392	19	respond	respond	VERB
easat-6035	392	20	.	.	PUNCT
easat-6035	393	1	world	world	PROPN
easat-6035	393	2	economic	economic	PROPN
easat-6035	393	3	forum	forum	PROPN
easat-6035	393	4	,	,	PUNCT
easat-6035	393	5	"	"	PUNCT
easat-6035	393	6	retrieved	retrieve	VERB
easat-6035	393	7	:	:	PUNCT
easat-6035	393	8	http://www.weforum.org/agenda/2016/01/the-fourth-industrial-revolution-what-it-means-and-how-to-respond	http://www.weforum.org/agenda/2016/01/the-fourth-industrial-revolution-what-it-means-and-how-to-respond	ADJ
easat-6035	393	9	.	.	PUNCT
easat-6035	394	1	[	[	X
easat-6035	394	2	accessed	access	VERB
easat-6035	394	3	28	28	NUM
easat-6035	394	4	october	october	PROPN
easat-6035	394	5	2024	2024	NUM
easat-6035	394	6	]	]	PUNCT
easat-6035	394	7	,	,	PUNCT
easat-6035	394	8	2016	2016	NUM
easat-6035	394	9	.	.	PUNCT
easat-6035	395	1	[	[	X
easat-6035	395	2	48	48	NUM
easat-6035	395	3	]	]	PUNCT
easat-6035	395	4	r.	r.	PROPN
easat-6035	395	5	akula	akula	PROPN
easat-6035	395	6	,	,	PUNCT
easat-6035	395	7	v.	v.	CCONJ
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easat-6035	395	9	,	,	PUNCT
easat-6035	395	10	and	and	CCONJ
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easat-6035	395	13	,	,	PUNCT
easat-6035	395	14	"	"	PUNCT
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easat-6035	395	17	in	in	ADP
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easat-6035	395	32	,	,	PUNCT
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easat-6035	395	34	.	.	PROPN
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easat-6035	395	36	,	,	PUNCT
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easat-6035	395	39	2	2	NUM
easat-6035	395	40	,	,	PUNCT
easat-6035	395	41	pp	pp	ADJ
easat-6035	395	42	.	.	PUNCT
easat-6035	396	1	430–490	430–490	NUM
easat-6035	396	2	,	,	PUNCT
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easat-6035	396	4	.	.	PUNCT
easat-6035	397	1	[	[	X
easat-6035	397	2	49	49	NUM
easat-6035	397	3	]	]	PUNCT
easat-6035	397	4	s.	s.	PROPN
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easat-6035	397	8	,	,	PUNCT
easat-6035	397	9	"	"	PUNCT
easat-6035	397	10	assessment	assessment	NOUN
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easat-6035	397	12	e	e	NOUN
easat-6035	397	13	-	-	NOUN
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easat-6035	397	15	interventions	intervention	NOUN
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easat-6035	397	25	,	,	PUNCT
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easat-6035	397	30	and	and	CCONJ
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easat-6035	397	32	development	development	NOUN
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easat-6035	397	37	,	,	PUNCT
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easat-6035	397	41	,	,	PUNCT
easat-6035	397	42	pp	pp	ADJ
easat-6035	397	43	.	.	PUNCT
easat-6035	398	1	1	1	NUM
easat-6035	398	2	-	-	SYM
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easat-6035	398	4	,	,	PUNCT
easat-6035	398	5	2024c	2024c	NUM
easat-6035	398	6	.	.	PUNCT
easat-6035	399	1	https://doi.org/10.55908/sdgs.v12i9.3851	https://doi.org/10.55908/sdgs.v12i9.3851	X
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easat-6035	399	3	50	50	NUM
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easat-6035	399	7	,	,	PUNCT
easat-6035	399	8	"	"	PUNCT
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easat-6035	399	13	service	service	NOUN
easat-6035	399	14	delivery	delivery	NOUN
easat-6035	399	15	mechanisms	mechanism	NOUN
easat-6035	399	16	within	within	ADP
easat-6035	399	17	the	the	DET
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easat-6035	399	19	of	of	ADP
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easat-6035	399	21	metropolitan	metropolitan	PROPN
easat-6035	399	22	municipality	municipality	PROPN
easat-6035	399	23	,	,	PUNCT
easat-6035	399	24	"	"	PUNCT
easat-6035	399	25	unpublished	unpublished	ADJ
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easat-6035	399	27	-	-	NOUN
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easat-6035	399	29	.	.	PUNCT
easat-6035	400	1	johannesburg	johannesburg	PROPN
easat-6035	400	2	:	:	PUNCT
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easat-6035	400	4	of	of	ADP
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easat-6035	400	6	,	,	PUNCT
easat-6035	400	7	2018	2018	NUM
easat-6035	400	8	.	.	PUNCT
easat-6035	401	1	[	[	X
easat-6035	401	2	51	51	NUM
easat-6035	401	3	]	]	X
easat-6035	401	4	european	european	ADJ
easat-6035	401	5	community	community	NOUN
easat-6035	401	6	(	(	PUNCT
easat-6035	401	7	ec	ec	PROPN
easat-6035	401	8	)	)	PUNCT
easat-6035	401	9	,	,	PUNCT
easat-6035	401	10	egovernment	egovernment	NOUN
easat-6035	401	11	action	action	NOUN
easat-6035	401	12	plan	plan	NOUN
easat-6035	401	13	2016–2020	2016–2020	NUM
easat-6035	401	14	:	:	PUNCT
easat-6035	401	15	accelerating	accelerate	VERB
easat-6035	401	16	the	the	DET
easat-6035	401	17	digital	digital	ADJ
easat-6035	401	18	transformation	transformation	NOUN
easat-6035	401	19	of	of	ADP
easat-6035	401	20	government	government	NOUN
easat-6035	401	21	.	.	PUNCT
easat-6035	402	1	brussels	brussels	PROPN
easat-6035	402	2	:	:	PUNCT
easat-6035	402	3	european	european	PROPN
easat-6035	402	4	commission	commission	PROPN
easat-6035	402	5	,	,	PUNCT
easat-6035	402	6	2018	2018	NUM
easat-6035	402	7	.	.	PUNCT
easat-6035	403	1	[	[	X
easat-6035	403	2	52	52	NUM
easat-6035	403	3	]	]	PUNCT
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easat-6035	403	5	ncamphalala	ncamphalala	NOUN
easat-6035	403	6	,	,	PUNCT
easat-6035	403	7	"	"	PUNCT
easat-6035	403	8	capacity	capacity	NOUN
easat-6035	403	9	-	-	PUNCT
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easat-6035	403	11	initiatives	initiative	NOUN
easat-6035	403	12	for	for	ADP
easat-6035	403	13	improved	improved	ADJ
easat-6035	403	14	4ir	4ir	ADJ
easat-6035	403	15	services	service	NOUN
easat-6035	403	16	in	in	ADP
easat-6035	403	17	the	the	DET
easat-6035	403	18	city	city	NOUN
easat-6035	403	19	of	of	ADP
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easat-6035	403	21	metropolitan	metropolitan	ADJ
easat-6035	403	22	municipality	municipality	NOUN
easat-6035	403	23	,	,	PUNCT
easat-6035	403	24	"	"	PUNCT
easat-6035	403	25	unpublished	unpublished	ADJ
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easat-6035	403	29	:	:	PUNCT
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easat-6035	403	33	,	,	PUNCT
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easat-6035	403	35	.	.	PUNCT
easat-6035	404	1	https://www.itweb.co.za/content/nwjad7barlgvbjo1	https://www.itweb.co.za/content/nwjad7barlgvbjo1	PUNCT
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easat-6035	404	3	https://www2.deloitte.com/content/dam/deloitte/global/documents/gx-davos-di_successpersonified-fourth-industrial-revolution.pdf	https://www2.deloitte.com/content/dam/deloitte/global/documents/gx-davos-di_successpersonified-fourth-industrial-revolution.pdf	X
easat-6035	404	4	http://www.weforum.org/agenda/2016/01/the-fourth-industrial-revolution-what-it-means-and-how-to-respond	http://www.weforum.org/agenda/2016/01/the-fourth-industrial-revolution-what-it-means-and-how-to-respond	VERB
easat-6035	404	5	https://doi.org/10.55908/sdgs.v12i9.3851	https://doi.org/10.55908/sdgs.v12i9.3851	ADP