id	sid	tid	token	lemma	pos
easat-6827	1	1	edelweiss	edelweiss	PROPN
easat-6827	1	2	applied	apply	VERB
easat-6827	1	3	science	science	NOUN
easat-6827	1	4	and	and	CCONJ
easat-6827	1	5	technology	technology	NOUN
easat-6827	1	6	issn	issn	PROPN
easat-6827	1	7	:	:	PUNCT
easat-6827	1	8	2576	2576	NUM
easat-6827	1	9	-	-	SYM
easat-6827	1	10	8484	8484	NUM
easat-6827	1	11	vol	vol	NOUN
easat-6827	1	12	.	.	PROPN
easat-6827	2	1	9	9	NUM
easat-6827	2	2	,	,	PUNCT
easat-6827	2	3	no	no	INTJ
easat-6827	2	4	.	.	NOUN
easat-6827	2	5	5	5	NUM
easat-6827	2	6	,	,	PUNCT
easat-6827	2	7	282	282	NUM
easat-6827	2	8	-	-	SYM
easat-6827	2	9	299	299	NUM
easat-6827	2	10	2025	2025	NUM
easat-6827	2	11	publisher	publisher	NOUN
easat-6827	2	12	:	:	PUNCT
easat-6827	2	13	learning	learn	VERB
easat-6827	2	14	gate	gate	NOUN
easat-6827	2	15	doi	doi	PROPN
easat-6827	2	16	:	:	PUNCT
easat-6827	2	17	10.55214/25768484.v9i5.6827	10.55214/25768484.v9i5.6827	PROPN
easat-6827	2	18	©	©	PROPN
easat-6827	2	19	2025	2025	NUM
easat-6827	2	20	by	by	ADP
easat-6827	2	21	the	the	DET
easat-6827	2	22	authors	author	NOUN
easat-6827	2	23	;	;	PUNCT
easat-6827	2	24	licensee	licensee	PROPN
easat-6827	2	25	learning	learning	NOUN
easat-6827	2	26	gate	gate	NOUN
easat-6827	3	1	©	©	PROPN
easat-6827	3	2	2025	2025	NUM
easat-6827	3	3	by	by	ADP
easat-6827	3	4	the	the	DET
easat-6827	3	5	authors	author	NOUN
easat-6827	3	6	;	;	PUNCT
easat-6827	3	7	licensee	licensee	PROPN
easat-6827	3	8	learning	learning	NOUN
easat-6827	3	9	gate	gate	NOUN
easat-6827	3	10	history	history	NOUN
easat-6827	3	11	:	:	PUNCT
easat-6827	3	12	received	receive	VERB
easat-6827	3	13	:	:	PUNCT
easat-6827	3	14	5	5	NUM
easat-6827	3	15	march	march	NOUN
easat-6827	3	16	2025	2025	NUM
easat-6827	3	17	;	;	PUNCT
easat-6827	3	18	revised	revise	VERB
easat-6827	3	19	:	:	PUNCT
easat-6827	3	20	16	16	NUM
easat-6827	3	21	april	april	PROPN
easat-6827	3	22	2025	2025	NUM
easat-6827	3	23	;	;	PUNCT
easat-6827	3	24	accepted	accept	VERB
easat-6827	3	25	:	:	PUNCT
easat-6827	3	26	21	21	NUM
easat-6827	3	27	april	april	PROPN
easat-6827	3	28	2025	2025	NUM
easat-6827	3	29	;	;	PUNCT
easat-6827	3	30	published	publish	VERB
easat-6827	3	31	:	:	PUNCT
easat-6827	3	32	3	3	NUM
easat-6827	3	33	may	may	PROPN
easat-6827	3	34	2025	2025	NUM
easat-6827	3	35	*	*	PUNCT
easat-6827	3	36	correspondence	correspondence	NOUN
easat-6827	3	37	:	:	PUNCT
easat-6827	3	38	khudari@uniten.edu.my	khudari@uniten.edu.my	PROPN
easat-6827	3	39	probing	probe	VERB
easat-6827	3	40	into	into	ADP
easat-6827	3	41	digitalisation	digitalisation	NOUN
easat-6827	3	42	's	's	PART
easat-6827	3	43	influence	influence	NOUN
easat-6827	3	44	on	on	ADP
easat-6827	3	45	internal	internal	ADJ
easat-6827	3	46	customer	customer	NOUN
easat-6827	3	47	satisfaction	satisfaction	NOUN
easat-6827	3	48	:	:	PUNCT
easat-6827	3	49	an	an	DET
easat-6827	3	50	angle	angle	NOUN
easat-6827	3	51	from	from	ADP
easat-6827	3	52	internal	internal	ADJ
easat-6827	3	53	customers	customer	NOUN
easat-6827	3	54	of	of	ADP
easat-6827	3	55	shared	share	VERB
easat-6827	3	56	service	service	NOUN
easat-6827	3	57	organisations	organisation	NOUN
easat-6827	3	58	prashalini	prashalini	NOUN
easat-6827	3	59	naidu1	naidu1	NOUN
easat-6827	3	60	,	,	PUNCT
easat-6827	3	61	juraifa	juraifa	PROPN
easat-6827	3	62	jais2	jais2	PROPN
easat-6827	3	63	,	,	PUNCT
easat-6827	3	64	tamil	tamil	PROPN
easat-6827	3	65	selvi	selvi	PROPN
easat-6827	3	66	renganathan3	renganathan3	PROPN
easat-6827	3	67	mohamed	mohamed	PROPN
easat-6827	3	68	khudari4	khudari4	PROPN
easat-6827	3	69	*	*	PROPN
easat-6827	3	70	1uniten	1uniten	NUM
easat-6827	3	71	business	business	NOUN
easat-6827	3	72	school	school	NOUN
easat-6827	3	73	,	,	PUNCT
easat-6827	3	74	universiti	universiti	PROPN
easat-6827	3	75	tenaga	tenaga	PROPN
easat-6827	3	76	nasional	nasional	PROPN
easat-6827	3	77	,	,	PUNCT
easat-6827	3	78	kajang	kajang	PROPN
easat-6827	3	79	,	,	PUNCT
easat-6827	3	80	malaysia	malaysia	PROPN
easat-6827	3	81	.	.	PUNCT
easat-6827	4	1	2,4college	2,4college	NUM
easat-6827	4	2	of	of	ADP
easat-6827	4	3	graduate	graduate	NOUN
easat-6827	4	4	studies	study	NOUN
easat-6827	4	5	,	,	PUNCT
easat-6827	4	6	universiti	universiti	PROPN
easat-6827	4	7	tenaga	tenaga	PROPN
easat-6827	4	8	nasional	nasional	PROPN
easat-6827	4	9	,	,	PUNCT
easat-6827	4	10	kajang	kajang	PROPN
easat-6827	4	11	,	,	PUNCT
easat-6827	4	12	malaysia	malaysia	PROPN
easat-6827	4	13	;	;	PUNCT
easat-6827	4	14	khudari@uniten.edu.my	khudari@uniten.edu.my	X
easat-6827	4	15	(	(	PUNCT
easat-6827	4	16	m.k	m.k	PROPN
easat-6827	4	17	.	.	PUNCT
easat-6827	4	18	)	)	PUNCT
easat-6827	4	19	.	.	PUNCT
easat-6827	5	1	3school	3school	NUM
easat-6827	5	2	of	of	ADP
easat-6827	5	3	management	management	PROPN
easat-6827	5	4	&	&	CCONJ
easat-6827	5	5	amp	amp	PROPN
easat-6827	5	6	;	;	PUNCT
easat-6827	5	7	marketing	marketing	NOUN
easat-6827	5	8	,	,	PUNCT
easat-6827	5	9	taylors	taylors	PROPN
easat-6827	5	10	university	university	PROPN
easat-6827	5	11	,	,	PUNCT
easat-6827	5	12	selangor	selangor	PROPN
easat-6827	5	13	,	,	PUNCT
easat-6827	5	14	malaysia	malaysia	PROPN
easat-6827	5	15	.	.	PUNCT
easat-6827	6	1	abstract	abstract	PROPN
easat-6827	6	2	:	:	PUNCT
easat-6827	6	3	this	this	DET
easat-6827	6	4	paper	paper	NOUN
easat-6827	6	5	aims	aim	VERB
easat-6827	6	6	to	to	PART
easat-6827	6	7	investigate	investigate	VERB
easat-6827	6	8	the	the	DET
easat-6827	6	9	impact	impact	NOUN
easat-6827	6	10	of	of	ADP
easat-6827	6	11	the	the	DET
easat-6827	6	12	pandemic	pandemic	ADJ
easat-6827	6	13	on	on	ADP
easat-6827	6	14	shared	share	VERB
easat-6827	6	15	services	service	NOUN
easat-6827	6	16	and	and	CCONJ
easat-6827	6	17	the	the	DET
easat-6827	6	18	influence	influence	NOUN
easat-6827	6	19	of	of	ADP
easat-6827	6	20	digitalization	digitalization	NOUN
easat-6827	6	21	on	on	ADP
easat-6827	6	22	internal	internal	ADJ
easat-6827	6	23	customer	customer	NOUN
easat-6827	6	24	satisfaction	satisfaction	NOUN
easat-6827	6	25	in	in	ADP
easat-6827	6	26	shared	share	VERB
easat-6827	6	27	service	service	NOUN
easat-6827	6	28	organizations	organization	NOUN
easat-6827	6	29	.	.	PUNCT
easat-6827	7	1	using	use	VERB
easat-6827	7	2	a	a	DET
easat-6827	7	3	qualitative	qualitative	ADJ
easat-6827	7	4	approach	approach	NOUN
easat-6827	7	5	,	,	PUNCT
easat-6827	7	6	this	this	DET
easat-6827	7	7	paper	paper	NOUN
easat-6827	7	8	provides	provide	VERB
easat-6827	7	9	details	detail	NOUN
easat-6827	7	10	of	of	ADP
easat-6827	7	11	interviews	interview	NOUN
easat-6827	7	12	conducted	conduct	VERB
easat-6827	7	13	with	with	ADP
easat-6827	7	14	internal	internal	ADJ
easat-6827	7	15	customers	customer	NOUN
easat-6827	7	16	from	from	ADP
easat-6827	7	17	several	several	ADJ
easat-6827	7	18	organizations	organization	NOUN
easat-6827	7	19	.	.	PUNCT
easat-6827	8	1	the	the	DET
easat-6827	8	2	findings	finding	NOUN
easat-6827	8	3	reveal	reveal	VERB
easat-6827	8	4	that	that	SCONJ
easat-6827	8	5	covid-19	covid-19	PROPN
easat-6827	8	6	impacts	impact	VERB
easat-6827	8	7	shared	shared	ADJ
easat-6827	8	8	services	service	NOUN
easat-6827	8	9	and	and	CCONJ
easat-6827	8	10	that	that	DET
easat-6827	8	11	digitalization	digitalization	NOUN
easat-6827	8	12	is	be	AUX
easat-6827	8	13	positively	positively	ADV
easat-6827	8	14	related	relate	VERB
easat-6827	8	15	to	to	ADP
easat-6827	8	16	internal	internal	ADJ
easat-6827	8	17	customer	customer	NOUN
easat-6827	8	18	satisfaction	satisfaction	NOUN
easat-6827	8	19	in	in	ADP
easat-6827	8	20	shared	share	VERB
easat-6827	8	21	service	service	NOUN
easat-6827	8	22	centers	center	NOUN
easat-6827	8	23	.	.	PUNCT
easat-6827	9	1	one	one	NUM
easat-6827	9	2	limitation	limitation	NOUN
easat-6827	9	3	of	of	ADP
easat-6827	9	4	the	the	DET
easat-6827	9	5	study	study	NOUN
easat-6827	9	6	is	be	AUX
easat-6827	9	7	that	that	SCONJ
easat-6827	9	8	it	it	PRON
easat-6827	9	9	only	only	ADV
easat-6827	9	10	included	include	VERB
easat-6827	9	11	interviews	interview	NOUN
easat-6827	9	12	with	with	ADP
easat-6827	9	13	six	six	NUM
easat-6827	9	14	internal	internal	ADJ
easat-6827	9	15	customers	customer	NOUN
easat-6827	9	16	,	,	PUNCT
easat-6827	9	17	highlighting	highlight	VERB
easat-6827	9	18	the	the	DET
easat-6827	9	19	need	need	NOUN
easat-6827	9	20	for	for	SCONJ
easat-6827	9	21	a	a	DET
easat-6827	9	22	wider	wide	ADJ
easat-6827	9	23	population	population	NOUN
easat-6827	9	24	to	to	PART
easat-6827	9	25	be	be	AUX
easat-6827	9	26	targeted	target	VERB
easat-6827	9	27	in	in	ADP
easat-6827	9	28	future	future	ADJ
easat-6827	9	29	studies	study	NOUN
easat-6827	9	30	.	.	PUNCT
easat-6827	10	1	future	future	ADJ
easat-6827	10	2	studies	study	NOUN
easat-6827	10	3	may	may	AUX
easat-6827	10	4	instead	instead	ADV
easat-6827	10	5	consist	consist	VERB
easat-6827	10	6	of	of	ADP
easat-6827	10	7	focus	focus	NOUN
easat-6827	10	8	groups	group	NOUN
easat-6827	10	9	or	or	CCONJ
easat-6827	10	10	interviews	interview	NOUN
easat-6827	10	11	with	with	ADP
easat-6827	10	12	shared	share	VERB
easat-6827	10	13	service	service	NOUN
easat-6827	10	14	providers	provider	NOUN
easat-6827	10	15	.	.	PUNCT
easat-6827	11	1	the	the	DET
easat-6827	11	2	outcome	outcome	NOUN
easat-6827	11	3	of	of	ADP
easat-6827	11	4	this	this	DET
easat-6827	11	5	study	study	NOUN
easat-6827	11	6	will	will	AUX
easat-6827	11	7	benefit	benefit	VERB
easat-6827	11	8	organizations	organization	NOUN
easat-6827	11	9	attempting	attempt	VERB
easat-6827	11	10	to	to	PART
easat-6827	11	11	implement	implement	VERB
easat-6827	11	12	shared	shared	ADJ
easat-6827	11	13	services	service	NOUN
easat-6827	11	14	to	to	PART
easat-6827	11	15	recognize	recognize	VERB
easat-6827	11	16	beforehand	beforehand	ADV
easat-6827	11	17	the	the	DET
easat-6827	11	18	significance	significance	NOUN
easat-6827	11	19	of	of	ADP
easat-6827	11	20	having	have	VERB
easat-6827	11	21	adequate	adequate	ADJ
easat-6827	11	22	digital	digital	ADJ
easat-6827	11	23	facilities	facility	NOUN
easat-6827	11	24	in	in	ADP
easat-6827	11	25	improving	improve	VERB
easat-6827	11	26	business	business	NOUN
easat-6827	11	27	processes	process	NOUN
easat-6827	11	28	so	so	SCONJ
easat-6827	11	29	that	that	SCONJ
easat-6827	11	30	customer	customer	NOUN
easat-6827	11	31	satisfaction	satisfaction	NOUN
easat-6827	11	32	can	can	AUX
easat-6827	11	33	be	be	AUX
easat-6827	11	34	achieved	achieve	VERB
easat-6827	11	35	.	.	PUNCT
easat-6827	12	1	although	although	SCONJ
easat-6827	12	2	digitalization	digitalization	NOUN
easat-6827	12	3	has	have	AUX
easat-6827	12	4	been	be	AUX
easat-6827	12	5	researched	research	VERB
easat-6827	12	6	and	and	CCONJ
easat-6827	12	7	proven	prove	VERB
easat-6827	12	8	to	to	PART
easat-6827	12	9	be	be	AUX
easat-6827	12	10	a	a	DET
easat-6827	12	11	significant	significant	ADJ
easat-6827	12	12	catalyst	catalyst	NOUN
easat-6827	12	13	towards	towards	ADP
easat-6827	12	14	achieving	achieve	VERB
easat-6827	12	15	customer	customer	NOUN
easat-6827	12	16	satisfaction	satisfaction	NOUN
easat-6827	12	17	in	in	ADP
easat-6827	12	18	industries	industry	NOUN
easat-6827	12	19	such	such	ADJ
easat-6827	12	20	as	as	ADP
easat-6827	12	21	education	education	NOUN
easat-6827	12	22	,	,	PUNCT
easat-6827	12	23	banking	banking	NOUN
easat-6827	12	24	,	,	PUNCT
easat-6827	12	25	and	and	CCONJ
easat-6827	12	26	airlines	airline	NOUN
easat-6827	12	27	,	,	PUNCT
easat-6827	12	28	there	there	PRON
easat-6827	12	29	is	be	VERB
easat-6827	12	30	limited	limited	ADJ
easat-6827	12	31	evidence	evidence	NOUN
easat-6827	12	32	and	and	CCONJ
easat-6827	12	33	studies	study	NOUN
easat-6827	12	34	of	of	ADP
easat-6827	12	35	the	the	DET
easat-6827	12	36	same	same	ADJ
easat-6827	12	37	in	in	ADP
easat-6827	12	38	the	the	DET
easat-6827	12	39	shared	share	VERB
easat-6827	12	40	service	service	NOUN
easat-6827	12	41	industry	industry	NOUN
easat-6827	12	42	.	.	PUNCT
easat-6827	13	1	keywords	keyword	NOUN
easat-6827	13	2	:	:	PUNCT
easat-6827	13	3	digitalisation	digitalisation	NOUN
easat-6827	13	4	,	,	PUNCT
easat-6827	13	5	internal	internal	ADJ
easat-6827	13	6	customer	customer	NOUN
easat-6827	13	7	satisfaction	satisfaction	NOUN
easat-6827	13	8	,	,	PUNCT
easat-6827	13	9	service	service	NOUN
easat-6827	13	10	quality	quality	NOUN
easat-6827	13	11	,	,	PUNCT
easat-6827	13	12	shared	shared	ADJ
easat-6827	13	13	services	service	NOUN
easat-6827	13	14	.	.	PUNCT
easat-6827	14	1	1	1	X
easat-6827	14	2	.	.	X
easat-6827	14	3	introduction	introduction	NOUN
easat-6827	14	4	the	the	DET
easat-6827	14	5	idea	idea	NOUN
easat-6827	14	6	of	of	ADP
easat-6827	14	7	shared	share	VERB
easat-6827	14	8	service	service	NOUN
easat-6827	14	9	centres	centre	NOUN
easat-6827	14	10	(	(	PUNCT
easat-6827	14	11	ssc	ssc	NOUN
easat-6827	14	12	)	)	PUNCT
easat-6827	14	13	originated	originate	VERB
easat-6827	14	14	in	in	ADP
easat-6827	14	15	the	the	DET
easat-6827	14	16	1970s	1970	NOUN
easat-6827	14	17	and	and	CCONJ
easat-6827	14	18	has	have	AUX
easat-6827	14	19	since	since	SCONJ
easat-6827	14	20	become	become	VERB
easat-6827	14	21	a	a	DET
easat-6827	14	22	fundamental	fundamental	ADJ
easat-6827	14	23	aspect	aspect	NOUN
easat-6827	14	24	of	of	ADP
easat-6827	14	25	both	both	CCONJ
easat-6827	14	26	the	the	DET
easat-6827	14	27	corporate	corporate	ADJ
easat-6827	14	28	and	and	CCONJ
easat-6827	14	29	governmental	governmental	ADJ
easat-6827	14	30	sectors	sector	NOUN
easat-6827	14	31	[	[	X
easat-6827	14	32	1	1	NUM
easat-6827	14	33	]	]	PUNCT
easat-6827	14	34	.	.	PUNCT
easat-6827	15	1	shared	share	VERB
easat-6827	15	2	services	service	NOUN
easat-6827	15	3	entail	entail	VERB
easat-6827	15	4	centralising	centralise	VERB
easat-6827	15	5	organisational	organisational	ADJ
easat-6827	15	6	support	support	NOUN
easat-6827	15	7	functions	function	NOUN
easat-6827	15	8	and	and	CCONJ
easat-6827	15	9	distributing	distribute	VERB
easat-6827	15	10	them	they	PRON
easat-6827	15	11	among	among	ADP
easat-6827	15	12	various	various	ADJ
easat-6827	15	13	business	business	NOUN
easat-6827	15	14	units	unit	NOUN
easat-6827	15	15	or	or	CCONJ
easat-6827	15	16	departments	department	NOUN
easat-6827	15	17	.	.	PUNCT
easat-6827	16	1	the	the	DET
easat-6827	16	2	objective	objective	NOUN
easat-6827	16	3	is	be	AUX
easat-6827	16	4	to	to	PART
easat-6827	16	5	enhance	enhance	VERB
easat-6827	16	6	efficiency	efficiency	NOUN
easat-6827	16	7	,	,	PUNCT
easat-6827	16	8	cut	cut	VERB
easat-6827	16	9	costs	cost	NOUN
easat-6827	16	10	,	,	PUNCT
easat-6827	16	11	and	and	CCONJ
easat-6827	16	12	streamline	streamline	VERB
easat-6827	16	13	operations	operation	NOUN
easat-6827	16	14	by	by	ADP
easat-6827	16	15	consolidating	consolidate	VERB
easat-6827	16	16	shared	share	VERB
easat-6827	16	17	functions	function	NOUN
easat-6827	16	18	like	like	ADP
easat-6827	16	19	human	human	ADJ
easat-6827	16	20	resources	resource	NOUN
easat-6827	16	21	,	,	PUNCT
easat-6827	16	22	finance	finance	NOUN
easat-6827	16	23	,	,	PUNCT
easat-6827	16	24	it	it	PRON
easat-6827	16	25	,	,	PUNCT
easat-6827	16	26	and	and	CCONJ
easat-6827	16	27	procurement	procurement	NOUN
easat-6827	16	28	into	into	ADP
easat-6827	16	29	a	a	DET
easat-6827	16	30	specialised	specialised	ADJ
easat-6827	16	31	unit	unit	NOUN
easat-6827	16	32	.	.	PUNCT
easat-6827	17	1	these	these	DET
easat-6827	17	2	services	service	NOUN
easat-6827	17	3	can	can	AUX
easat-6827	17	4	be	be	AUX
easat-6827	17	5	set	set	VERB
easat-6827	17	6	up	up	ADP
easat-6827	17	7	internally	internally	ADV
easat-6827	17	8	or	or	CCONJ
easat-6827	17	9	outsourced	outsource	VERB
easat-6827	17	10	to	to	ADP
easat-6827	17	11	a	a	DET
easat-6827	17	12	third	third	ADJ
easat-6827	17	13	-	-	PUNCT
easat-6827	17	14	party	party	NOUN
easat-6827	17	15	provider	provider	NOUN
easat-6827	17	16	[	[	X
easat-6827	17	17	2	2	NUM
easat-6827	17	18	]	]	PUNCT
easat-6827	17	19	.	.	PUNCT
easat-6827	18	1	among	among	ADP
easat-6827	18	2	shared	shared	ADJ
easat-6827	18	3	services	service	NOUN
easat-6827	18	4	'	'	PART
easat-6827	18	5	notable	notable	ADJ
easat-6827	18	6	functions	function	NOUN
easat-6827	18	7	are	be	AUX
easat-6827	18	8	human	human	ADJ
easat-6827	18	9	resources	resource	NOUN
easat-6827	18	10	and	and	CCONJ
easat-6827	18	11	finance	finance	NOUN
easat-6827	18	12	[	[	X
easat-6827	18	13	3	3	NUM
easat-6827	18	14	-	-	SYM
easat-6827	18	15	5	5	NUM
easat-6827	18	16	]	]	PUNCT
easat-6827	18	17	.	.	PUNCT
easat-6827	19	1	however	however	ADV
easat-6827	19	2	,	,	PUNCT
easat-6827	19	3	many	many	ADJ
easat-6827	19	4	other	other	ADJ
easat-6827	19	5	areas	area	NOUN
easat-6827	19	6	are	be	AUX
easat-6827	19	7	now	now	ADV
easat-6827	19	8	shared	share	VERB
easat-6827	19	9	in	in	ADP
easat-6827	19	10	shared	share	VERB
easat-6827	19	11	services	service	NOUN
easat-6827	19	12	like	like	ADP
easat-6827	19	13	procurement	procurement	NOUN
easat-6827	19	14	,	,	PUNCT
easat-6827	19	15	administration	administration	NOUN
easat-6827	19	16	,	,	PUNCT
easat-6827	19	17	etc	etc	X
easat-6827	19	18	.	.	X
easat-6827	19	19	according	accord	VERB
easat-6827	19	20	to	to	ADP
easat-6827	19	21	statistics	statistic	NOUN
easat-6827	19	22	,	,	PUNCT
easat-6827	19	23	over	over	ADP
easat-6827	19	24	75	75	NUM
easat-6827	19	25	%	%	NOUN
easat-6827	19	26	of	of	ADP
easat-6827	19	27	fortune	fortune	NOUN
easat-6827	19	28	500	500	NUM
easat-6827	19	29	organisations	organisation	NOUN
easat-6827	19	30	use	use	VERB
easat-6827	19	31	sscs	ssc	NOUN
easat-6827	20	1	[	[	X
easat-6827	20	2	6	6	NUM
easat-6827	20	3	]	]	PUNCT
easat-6827	20	4	.	.	PUNCT
easat-6827	21	1	approximately	approximately	ADV
easat-6827	21	2	80	80	NUM
easat-6827	21	3	%	%	NOUN
easat-6827	21	4	of	of	ADP
easat-6827	21	5	the	the	DET
easat-6827	21	6	world	world	NOUN
easat-6827	21	7	's	's	PART
easat-6827	21	8	leading	lead	VERB
easat-6827	21	9	2,000	2,000	NUM
easat-6827	21	10	firms	firm	NOUN
easat-6827	21	11	use	use	VERB
easat-6827	21	12	an	an	DET
easat-6827	21	13	ssc	ssc	NOUN
easat-6827	21	14	model	model	NOUN
easat-6827	21	15	to	to	PART
easat-6827	21	16	sustain	sustain	VERB
easat-6827	21	17	their	their	PRON
easat-6827	21	18	operations	operation	NOUN
easat-6827	21	19	[	[	X
easat-6827	21	20	7	7	NUM
easat-6827	21	21	]	]	PUNCT
easat-6827	21	22	.	.	PUNCT
easat-6827	22	1	due	due	ADP
easat-6827	22	2	to	to	ADP
easat-6827	22	3	intense	intense	ADJ
easat-6827	22	4	global	global	ADJ
easat-6827	22	5	competition	competition	NOUN
easat-6827	22	6	and	and	CCONJ
easat-6827	22	7	a	a	DET
easat-6827	22	8	strong	strong	ADJ
easat-6827	22	9	commitment	commitment	NOUN
easat-6827	22	10	to	to	ADP
easat-6827	22	11	reducing	reduce	VERB
easat-6827	22	12	costs	cost	NOUN
easat-6827	22	13	associated	associate	VERB
easat-6827	22	14	with	with	ADP
easat-6827	22	15	the	the	DET
easat-6827	22	16	target	target	NOUN
easat-6827	22	17	operation	operation	NOUN
easat-6827	22	18	while	while	SCONJ
easat-6827	22	19	maintaining	maintain	VERB
easat-6827	22	20	high	high	ADJ
easat-6827	22	21	-	-	PUNCT
easat-6827	22	22	quality	quality	NOUN
easat-6827	22	23	goods	good	NOUN
easat-6827	22	24	and	and	CCONJ
easat-6827	22	25	services	service	NOUN
easat-6827	22	26	,	,	PUNCT
easat-6827	22	27	the	the	DET
easat-6827	22	28	concept	concept	NOUN
easat-6827	22	29	of	of	ADP
easat-6827	22	30	sscs	ssc	NOUN
easat-6827	22	31	has	have	AUX
easat-6827	22	32	emerged	emerge	VERB
easat-6827	22	33	[	[	PUNCT
easat-6827	22	34	8	8	NUM
easat-6827	22	35	]	]	PUNCT
easat-6827	22	36	.	.	PUNCT
easat-6827	23	1	deloitte	deloitte	PROPN
easat-6827	23	2	's	's	PART
easat-6827	23	3	annual	annual	ADJ
easat-6827	23	4	surveys	survey	NOUN
easat-6827	23	5	have	have	AUX
easat-6827	23	6	provided	provide	VERB
easat-6827	23	7	evidence	evidence	NOUN
easat-6827	23	8	of	of	ADP
easat-6827	23	9	the	the	DET
easat-6827	23	10	increasing	increase	VERB
easat-6827	23	11	significance	significance	NOUN
easat-6827	23	12	of	of	ADP
easat-6827	23	13	sscs	ssc	NOUN
easat-6827	23	14	by	by	ADP
easat-6827	23	15	demonstrating	demonstrate	VERB
easat-6827	23	16	that	that	SCONJ
easat-6827	23	17	the	the	DET
easat-6827	23	18	number	number	NOUN
easat-6827	23	19	of	of	ADP
easat-6827	23	20	ssc	ssc	NOUN
easat-6827	23	21	implementations	implementation	NOUN
easat-6827	23	22	in	in	ADP
easat-6827	23	23	business	business	NOUN
easat-6827	23	24	has	have	AUX
easat-6827	23	25	more	more	ADV
easat-6827	23	26	than	than	ADP
easat-6827	23	27	quadrupled	quadruple	VERB
easat-6827	23	28	in	in	ADP
easat-6827	23	29	the	the	DET
easat-6827	23	30	last	last	ADJ
easat-6827	23	31	ten	ten	NUM
easat-6827	23	32	years	year	NOUN
easat-6827	24	1	[	[	X
easat-6827	24	2	9	9	NUM
easat-6827	24	3	]	]	PUNCT
easat-6827	24	4	.	.	PUNCT
easat-6827	25	1	for	for	ADP
easat-6827	25	2	instance	instance	NOUN
easat-6827	25	3	,	,	PUNCT
easat-6827	25	4	multinational	multinational	ADJ
easat-6827	25	5	companies	company	NOUN
easat-6827	25	6	have	have	AUX
easat-6827	25	7	successfully	successfully	ADV
easat-6827	25	8	achieved	achieve	VERB
easat-6827	25	9	economic	economic	ADJ
easat-6827	25	10	scales	scale	NOUN
easat-6827	25	11	using	use	VERB
easat-6827	25	12	ssc	ssc	NOUN
easat-6827	25	13	.	.	PUNCT
easat-6827	26	1	moreover	moreover	ADV
easat-6827	26	2	,	,	PUNCT
easat-6827	26	3	with	with	ADP
easat-6827	26	4	the	the	DET
easat-6827	26	5	globalisation	globalisation	NOUN
easat-6827	26	6	of	of	ADP
easat-6827	26	7	the	the	DET
easat-6827	26	8	economy	economy	NOUN
easat-6827	26	9	,	,	PUNCT
easat-6827	26	10	the	the	DET
easat-6827	26	11	rivalry	rivalry	NOUN
easat-6827	26	12	among	among	ADP
easat-6827	26	13	businesses	business	NOUN
easat-6827	26	14	is	be	AUX
easat-6827	26	15	becoming	become	VERB
easat-6827	26	16	fiercer	fiercer	ADJ
easat-6827	26	17	.	.	PUNCT
easat-6827	27	1	this	this	PRON
easat-6827	27	2	necessitates	necessitate	VERB
easat-6827	27	3	corporations	corporation	NOUN
easat-6827	27	4	to	to	PART
easat-6827	27	5	standardise	standardise	VERB
easat-6827	27	6	their	their	PRON
easat-6827	27	7	processes	process	NOUN
easat-6827	27	8	to	to	PART
easat-6827	27	9	maintain	maintain	VERB
easat-6827	27	10	their	their	PRON
easat-6827	27	11	competitiveness	competitiveness	NOUN
easat-6827	27	12	.	.	PUNCT
easat-6827	28	1	shared	share	VERB
easat-6827	28	2	services	service	NOUN
easat-6827	28	3	are	be	AUX
easat-6827	28	4	a	a	DET
easat-6827	28	5	cost	cost	NOUN
easat-6827	28	6	-	-	PUNCT
easat-6827	28	7	effective	effective	ADJ
easat-6827	28	8	and	and	CCONJ
easat-6827	28	9	efficient	efficient	ADJ
easat-6827	28	10	approach	approach	NOUN
easat-6827	28	11	to	to	ADP
easat-6827	28	12	consolidating	consolidate	VERB
easat-6827	28	13	some	some	DET
easat-6827	28	14	https://orcid.org/0000-0002-3504-4770	https://orcid.org/0000-0002-3504-4770	NOUN
easat-6827	28	15	https://orcid.org/0000-0001-8846-4747	https://orcid.org/0000-0001-8846-4747	ADP
easat-6827	28	16	https://orcid.org/0000-0002-8953-2323	https://orcid.org/0000-0002-8953-2323	PROPN
easat-6827	28	17	283	283	NUM
easat-6827	28	18	edelweiss	edelweiss	PROPN
easat-6827	28	19	applied	apply	VERB
easat-6827	28	20	science	science	NOUN
easat-6827	28	21	and	and	CCONJ
easat-6827	28	22	technology	technology	NOUN
easat-6827	28	23	issn	issn	PROPN
easat-6827	28	24	:	:	PUNCT
easat-6827	28	25	2576	2576	NUM
easat-6827	28	26	-	-	SYM
easat-6827	28	27	8484	8484	NUM
easat-6827	28	28	vol	vol	NOUN
easat-6827	28	29	.	.	PROPN
easat-6827	29	1	9	9	NUM
easat-6827	29	2	,	,	PUNCT
easat-6827	29	3	no	no	INTJ
easat-6827	29	4	.	.	NOUN
easat-6827	29	5	5	5	NUM
easat-6827	29	6	:	:	SYM
easat-6827	29	7	282	282	NUM
easat-6827	29	8	-	-	SYM
easat-6827	29	9	299	299	NUM
easat-6827	29	10	,	,	PUNCT
easat-6827	29	11	2025	2025	NUM
easat-6827	29	12	doi	doi	NOUN
easat-6827	29	13	:	:	PUNCT
easat-6827	29	14	10.55214/25768484.v9i5.6827	10.55214/25768484.v9i5.6827	PROPN
easat-6827	29	15	©	©	PROPN
easat-6827	29	16	2025	2025	NUM
easat-6827	29	17	by	by	ADP
easat-6827	29	18	the	the	DET
easat-6827	29	19	authors	author	NOUN
easat-6827	29	20	;	;	PUNCT
easat-6827	29	21	licensee	licensee	PROPN
easat-6827	29	22	learning	learn	VERB
easat-6827	29	23	gate	gate	NOUN
easat-6827	29	24	tasks	task	NOUN
easat-6827	29	25	into	into	ADP
easat-6827	29	26	a	a	DET
easat-6827	29	27	centralised	centralised	ADJ
easat-6827	29	28	place	place	NOUN
easat-6827	29	29	[	[	X
easat-6827	29	30	10	10	NUM
easat-6827	29	31	]	]	PUNCT
easat-6827	29	32	.	.	PUNCT
easat-6827	30	1	as	as	SCONJ
easat-6827	30	2	the	the	DET
easat-6827	30	3	ss	ss	PROPN
easat-6827	30	4	model	model	NOUN
easat-6827	30	5	has	have	AUX
easat-6827	30	6	been	be	AUX
easat-6827	30	7	one	one	NUM
easat-6827	30	8	of	of	ADP
easat-6827	30	9	the	the	DET
easat-6827	30	10	prominent	prominent	ADJ
easat-6827	30	11	tools	tool	NOUN
easat-6827	30	12	for	for	ADP
easat-6827	30	13	many	many	ADJ
easat-6827	30	14	businesses	business	NOUN
easat-6827	30	15	to	to	PART
easat-6827	30	16	cut	cut	VERB
easat-6827	30	17	costs	cost	NOUN
easat-6827	30	18	,	,	PUNCT
easat-6827	30	19	sscs	ssc	NOUN
easat-6827	30	20	have	have	AUX
easat-6827	30	21	been	be	AUX
easat-6827	30	22	heavily	heavily	ADV
easat-6827	30	23	enhancing	enhance	VERB
easat-6827	30	24	their	their	PRON
easat-6827	30	25	services	service	NOUN
easat-6827	30	26	by	by	ADP
easat-6827	30	27	undergoing	undergo	VERB
easat-6827	30	28	a	a	DET
easat-6827	30	29	major	major	ADJ
easat-6827	30	30	transformation	transformation	NOUN
easat-6827	30	31	due	due	ADP
easat-6827	30	32	to	to	ADP
easat-6827	30	33	digitalization	digitalization	NOUN
easat-6827	30	34	.	.	PUNCT
easat-6827	31	1	however	however	ADV
easat-6827	31	2	,	,	PUNCT
easat-6827	31	3	rooting	root	VERB
easat-6827	31	4	back	back	ADP
easat-6827	31	5	history	history	NOUN
easat-6827	31	6	shows	show	VERB
easat-6827	31	7	that	that	SCONJ
easat-6827	31	8	sscs	ssc	NOUN
easat-6827	31	9	have	have	AUX
easat-6827	31	10	already	already	ADV
easat-6827	31	11	used	use	VERB
easat-6827	31	12	some	some	DET
easat-6827	31	13	technology	technology	NOUN
easat-6827	31	14	.	.	PUNCT
easat-6827	32	1	since	since	SCONJ
easat-6827	32	2	the	the	DET
easat-6827	32	3	1990s	1990s	NUM
easat-6827	32	4	,	,	PUNCT
easat-6827	32	5	sscs	ssc	NOUN
easat-6827	32	6	have	have	AUX
easat-6827	32	7	significantly	significantly	ADV
easat-6827	32	8	invested	invest	VERB
easat-6827	32	9	in	in	ADP
easat-6827	32	10	technology	technology	NOUN
easat-6827	32	11	,	,	PUNCT
easat-6827	32	12	primarily	primarily	ADV
easat-6827	32	13	emphasising	emphasise	VERB
easat-6827	32	14	automating	automate	VERB
easat-6827	32	15	transactional	transactional	ADJ
easat-6827	32	16	processes	process	NOUN
easat-6827	32	17	and	and	CCONJ
easat-6827	32	18	services	service	NOUN
easat-6827	32	19	[	[	X
easat-6827	32	20	11	11	NUM
easat-6827	32	21	,	,	PUNCT
easat-6827	32	22	12	12	NUM
easat-6827	32	23	]	]	PUNCT
easat-6827	32	24	.	.	PUNCT
easat-6827	33	1	the	the	DET
easat-6827	33	2	ultimate	ultimate	ADJ
easat-6827	33	3	goal	goal	NOUN
easat-6827	33	4	of	of	ADP
easat-6827	33	5	these	these	DET
easat-6827	33	6	investments	investment	NOUN
easat-6827	33	7	is	be	AUX
easat-6827	33	8	to	to	PART
easat-6827	33	9	enhance	enhance	VERB
easat-6827	33	10	productivity	productivity	NOUN
easat-6827	33	11	and	and	CCONJ
easat-6827	33	12	decrease	decrease	VERB
easat-6827	33	13	operating	operating	NOUN
easat-6827	33	14	costs	cost	NOUN
easat-6827	33	15	[	[	X
easat-6827	33	16	13	13	NUM
easat-6827	33	17	]	]	PUNCT
easat-6827	33	18	.	.	PUNCT
easat-6827	34	1	nevertheless	nevertheless	ADV
easat-6827	34	2	,	,	PUNCT
easat-6827	34	3	the	the	DET
easat-6827	34	4	rapid	rapid	ADJ
easat-6827	34	5	progress	progress	NOUN
easat-6827	34	6	of	of	ADP
easat-6827	34	7	technology	technology	NOUN
easat-6827	34	8	in	in	ADP
easat-6827	34	9	the	the	DET
easat-6827	34	10	21st	21st	ADJ
easat-6827	34	11	century	century	NOUN
easat-6827	34	12	has	have	AUX
easat-6827	34	13	increased	increase	VERB
easat-6827	34	14	the	the	DET
easat-6827	34	15	likelihood	likelihood	NOUN
easat-6827	34	16	that	that	SCONJ
easat-6827	34	17	even	even	ADV
easat-6827	34	18	highly	highly	ADV
easat-6827	34	19	specialised	specialised	ADJ
easat-6827	34	20	and	and	CCONJ
easat-6827	34	21	strategic	strategic	ADJ
easat-6827	34	22	tasks	task	NOUN
easat-6827	34	23	might	might	AUX
easat-6827	34	24	be	be	AUX
easat-6827	34	25	affected	affect	VERB
easat-6827	34	26	by	by	ADP
easat-6827	34	27	recent	recent	ADJ
easat-6827	34	28	advancements	advancement	NOUN
easat-6827	34	29	,	,	PUNCT
easat-6827	34	30	such	such	ADJ
easat-6827	34	31	as	as	ADP
easat-6827	34	32	artificial	artificial	ADJ
easat-6827	34	33	intelligence	intelligence	NOUN
easat-6827	34	34	(	(	PUNCT
easat-6827	34	35	ai	ai	NOUN
easat-6827	34	36	)	)	PUNCT
easat-6827	35	1	[	[	X
easat-6827	35	2	1416	1416	NUM
easat-6827	35	3	]	]	PUNCT
easat-6827	35	4	.	.	PUNCT
easat-6827	36	1	1.1	1.1	NUM
easat-6827	36	2	.	.	PUNCT
easat-6827	37	1	shared	share	VERB
easat-6827	37	2	services	service	NOUN
easat-6827	37	3	in	in	ADP
easat-6827	37	4	malaysia	malaysia	PROPN
easat-6827	37	5	malaysia	malaysia	PROPN
easat-6827	37	6	has	have	AUX
easat-6827	37	7	emerged	emerge	VERB
easat-6827	37	8	as	as	ADP
easat-6827	37	9	a	a	DET
easat-6827	37	10	prominent	prominent	ADJ
easat-6827	37	11	participant	participant	NOUN
easat-6827	37	12	in	in	ADP
easat-6827	37	13	the	the	DET
easat-6827	37	14	shared	share	VERB
easat-6827	37	15	services	service	NOUN
easat-6827	37	16	market	market	NOUN
easat-6827	37	17	in	in	ADP
easat-6827	37	18	recent	recent	ADJ
easat-6827	37	19	years	year	NOUN
easat-6827	37	20	.	.	PUNCT
easat-6827	38	1	according	accord	VERB
easat-6827	38	2	to	to	ADP
easat-6827	38	3	sson	sson	PROPN
easat-6827	38	4	research	research	PROPN
easat-6827	38	5	&	&	CCONJ
easat-6827	38	6	analytics	analytic	NOUN
easat-6827	38	7	,	,	PUNCT
easat-6827	38	8	the	the	DET
easat-6827	38	9	nation	nation	NOUN
easat-6827	38	10	has	have	VERB
easat-6827	38	11	441	441	NUM
easat-6827	38	12	sscs	ssc	NOUN
easat-6827	38	13	,	,	PUNCT
easat-6827	38	14	ranking	rank	VERB
easat-6827	38	15	it	it	PRON
easat-6827	38	16	7th	7th	ADJ
easat-6827	38	17	in	in	ADP
easat-6827	38	18	terms	term	NOUN
easat-6827	38	19	of	of	ADP
easat-6827	38	20	the	the	DET
easat-6827	38	21	number	number	NOUN
easat-6827	38	22	of	of	ADP
easat-6827	38	23	sscs	ssc	NOUN
easat-6827	38	24	.	.	PUNCT
easat-6827	39	1	malaysia	malaysia	PROPN
easat-6827	39	2	's	's	PART
easat-6827	39	3	impact	impact	NOUN
easat-6827	39	4	is	be	AUX
easat-6827	39	5	constantly	constantly	ADV
easat-6827	39	6	increasing	increase	VERB
easat-6827	39	7	as	as	ADP
easat-6827	39	8	the	the	DET
easat-6827	39	9	number	number	NOUN
easat-6827	39	10	of	of	ADP
easat-6827	39	11	sscs	ssc	NOUN
easat-6827	39	12	rises	rise	NOUN
easat-6827	39	13	.	.	PUNCT
easat-6827	40	1	there	there	PRON
easat-6827	40	2	has	have	AUX
easat-6827	40	3	been	be	AUX
easat-6827	40	4	an	an	DET
easat-6827	40	5	estimated	estimate	VERB
easat-6827	40	6	3	3	NUM
easat-6827	40	7	%	%	NOUN
easat-6827	40	8	growth	growth	NOUN
easat-6827	40	9	in	in	ADP
easat-6827	40	10	malaysian	malaysian	ADJ
easat-6827	40	11	centres	centre	NOUN
easat-6827	40	12	since	since	SCONJ
easat-6827	40	13	2023	2023	NUM
easat-6827	40	14	when	when	SCONJ
easat-6827	40	15	428	428	NUM
easat-6827	40	16	centres	centre	NOUN
easat-6827	40	17	were	be	AUX
easat-6827	40	18	registered	register	VERB
easat-6827	40	19	[	[	X
easat-6827	40	20	17	17	NUM
easat-6827	40	21	]	]	PUNCT
easat-6827	40	22	.	.	PUNCT
easat-6827	41	1	all	all	DET
easat-6827	41	2	the	the	DET
easat-6827	41	3	major	major	ADJ
easat-6827	41	4	industries	industry	NOUN
easat-6827	41	5	in	in	ADP
easat-6827	41	6	malaysia	malaysia	PROPN
easat-6827	41	7	are	be	AUX
easat-6827	41	8	using	use	VERB
easat-6827	41	9	ssc	ssc	NOUN
easat-6827	41	10	to	to	PART
easat-6827	41	11	reduce	reduce	VERB
easat-6827	41	12	their	their	PRON
easat-6827	41	13	cost	cost	NOUN
easat-6827	41	14	significantly	significantly	ADV
easat-6827	41	15	[	[	X
easat-6827	41	16	18	18	NUM
easat-6827	41	17	-	-	SYM
easat-6827	41	18	20	20	NUM
easat-6827	41	19	]	]	PUNCT
easat-6827	41	20	.	.	PUNCT
easat-6827	42	1	even	even	ADV
easat-6827	42	2	small	small	ADJ
easat-6827	42	3	and	and	CCONJ
easat-6827	42	4	medium	medium	ADJ
easat-6827	42	5	enterprises	enterprise	NOUN
easat-6827	42	6	(	(	PUNCT
easat-6827	42	7	smes	sme	NOUN
easat-6827	42	8	)	)	PUNCT
easat-6827	43	1	[	[	X
easat-6827	43	2	19	19	NUM
easat-6827	43	3	]	]	PUNCT
easat-6827	43	4	and	and	CCONJ
easat-6827	43	5	the	the	DET
easat-6827	43	6	education	education	NOUN
easat-6827	43	7	sector	sector	NOUN
easat-6827	43	8	are	be	AUX
easat-6827	43	9	using	use	VERB
easat-6827	43	10	sscs	ssc	NOUN
easat-6827	43	11	to	to	PART
easat-6827	43	12	reduce	reduce	VERB
easat-6827	43	13	costs	cost	NOUN
easat-6827	43	14	[	[	X
easat-6827	43	15	21	21	NUM
easat-6827	43	16	]	]	PUNCT
easat-6827	43	17	.	.	PUNCT
easat-6827	44	1	it	it	PRON
easat-6827	44	2	is	be	AUX
easat-6827	44	3	worth	worth	ADJ
easat-6827	44	4	noting	note	VERB
easat-6827	44	5	that	that	SCONJ
easat-6827	44	6	since	since	SCONJ
easat-6827	44	7	it	it	PRON
easat-6827	44	8	gained	gain	VERB
easat-6827	44	9	prominence	prominence	NOUN
easat-6827	44	10	,	,	PUNCT
easat-6827	44	11	the	the	DET
easat-6827	44	12	model	model	NOUN
easat-6827	44	13	has	have	AUX
easat-6827	44	14	evidently	evidently	ADV
easat-6827	44	15	evolved	evolve	VERB
easat-6827	44	16	and	and	CCONJ
easat-6827	44	17	progressed	progress	VERB
easat-6827	44	18	and	and	CCONJ
easat-6827	44	19	is	be	AUX
easat-6827	44	20	now	now	ADV
easat-6827	44	21	recognized	recognize	VERB
easat-6827	44	22	in	in	ADP
easat-6827	44	23	many	many	ADJ
easat-6827	44	24	organisations	organisation	NOUN
easat-6827	44	25	as	as	ADP
easat-6827	44	26	global	global	ADJ
easat-6827	44	27	business	business	NOUN
easat-6827	44	28	service	service	PROPN
easat-6827	44	29	(	(	PUNCT
easat-6827	44	30	gbs	gbs	PROPN
easat-6827	44	31	)	)	PUNCT
easat-6827	44	32	.	.	PUNCT
easat-6827	45	1	gbs	gbs	PROPN
easat-6827	45	2	and	and	CCONJ
easat-6827	45	3	shared	share	VERB
easat-6827	45	4	service	service	NOUN
easat-6827	45	5	centres	centre	NOUN
easat-6827	45	6	are	be	AUX
easat-6827	45	7	used	use	VERB
easat-6827	45	8	interchangeably	interchangeably	ADV
easat-6827	45	9	these	these	DET
easat-6827	45	10	days	day	NOUN
easat-6827	45	11	.	.	PUNCT
easat-6827	46	1	gbs	gbs	PROPN
easat-6827	46	2	are	be	AUX
easat-6827	46	3	an	an	DET
easat-6827	46	4	evolved	evolved	ADJ
easat-6827	46	5	model	model	NOUN
easat-6827	46	6	of	of	ADP
easat-6827	46	7	traditional	traditional	ADJ
easat-6827	46	8	shared	share	VERB
easat-6827	46	9	service	service	NOUN
easat-6827	46	10	centre	centre	NOUN
easat-6827	46	11	(	(	PUNCT
easat-6827	46	12	ssc	ssc	NOUN
easat-6827	46	13	)	)	PUNCT
easat-6827	46	14	organizations	organization	NOUN
easat-6827	46	15	[	[	X
easat-6827	46	16	22	22	NUM
easat-6827	46	17	]	]	PUNCT
easat-6827	46	18	.	.	PUNCT
easat-6827	47	1	knowing	know	VERB
easat-6827	47	2	the	the	DET
easat-6827	47	3	trends	trend	NOUN
easat-6827	47	4	of	of	ADP
easat-6827	47	5	sscs	ssc	NOUN
easat-6827	47	6	and	and	CCONJ
easat-6827	47	7	their	their	PRON
easat-6827	47	8	need	need	NOUN
easat-6827	47	9	,	,	PUNCT
easat-6827	47	10	large	large	ADJ
easat-6827	47	11	businesses	business	NOUN
easat-6827	47	12	started	start	VERB
easat-6827	47	13	to	to	PART
easat-6827	47	14	introduce	introduce	VERB
easat-6827	47	15	sscs	ssc	NOUN
easat-6827	47	16	within	within	ADP
easat-6827	47	17	the	the	DET
easat-6827	47	18	businesses	business	NOUN
easat-6827	47	19	themselves	themselves	PRON
easat-6827	48	1	[	[	X
easat-6827	48	2	23	23	NUM
easat-6827	48	3	]	]	PUNCT
easat-6827	48	4	.	.	PUNCT
easat-6827	49	1	following	follow	VERB
easat-6827	49	2	this	this	PRON
easat-6827	49	3	,	,	PUNCT
easat-6827	49	4	many	many	ADJ
easat-6827	49	5	organisations	organisation	NOUN
easat-6827	49	6	operate	operate	VERB
easat-6827	49	7	their	their	PRON
easat-6827	49	8	shared	share	VERB
easat-6827	49	9	services	service	NOUN
easat-6827	49	10	inhouse	inhouse	NOUN
easat-6827	49	11	instead	instead	ADV
easat-6827	49	12	of	of	ADP
easat-6827	49	13	outsourcing	outsource	VERB
easat-6827	49	14	them	they	PRON
easat-6827	49	15	to	to	ADP
easat-6827	49	16	third	third	ADJ
easat-6827	49	17	parties	party	NOUN
easat-6827	49	18	.	.	PUNCT
easat-6827	50	1	when	when	SCONJ
easat-6827	50	2	shared	share	VERB
easat-6827	50	3	service	service	NOUN
easat-6827	50	4	activities	activity	NOUN
easat-6827	50	5	are	be	AUX
easat-6827	50	6	taken	take	VERB
easat-6827	50	7	up	up	ADP
easat-6827	50	8	inhouse	inhouse	NOUN
easat-6827	50	9	,	,	PUNCT
easat-6827	50	10	they	they	PRON
easat-6827	50	11	are	be	AUX
easat-6827	50	12	known	know	VERB
easat-6827	50	13	as	as	ADP
easat-6827	50	14	or	or	CCONJ
easat-6827	50	15	referred	refer	VERB
easat-6827	50	16	to	to	ADP
easat-6827	50	17	as	as	ADP
easat-6827	50	18	captive	captive	ADJ
easat-6827	50	19	shared	shared	ADJ
easat-6827	50	20	services	service	NOUN
easat-6827	50	21	.	.	PUNCT
easat-6827	51	1	captive	captive	ADJ
easat-6827	51	2	shared	share	VERB
easat-6827	51	3	services	service	NOUN
easat-6827	51	4	are	be	AUX
easat-6827	51	5	often	often	ADV
easat-6827	51	6	used	use	VERB
easat-6827	51	7	synonymously	synonymously	ADV
easat-6827	51	8	and	and	CCONJ
easat-6827	51	9	identified	identify	VERB
easat-6827	51	10	as	as	ADP
easat-6827	51	11	internal	internal	ADJ
easat-6827	51	12	in	in	ADP
easat-6827	51	13	-	-	PUNCT
easat-6827	51	14	house	house	NOUN
easat-6827	51	15	sscs	ssc	NOUN
easat-6827	51	16	.	.	PUNCT
easat-6827	52	1	thomas	thomas	PROPN
easat-6827	53	1	[	[	X
easat-6827	53	2	24	24	NUM
easat-6827	53	3	]	]	PUNCT
easat-6827	53	4	however	however	ADV
easat-6827	53	5	,	,	PUNCT
easat-6827	53	6	states	state	VERB
easat-6827	53	7	that	that	SCONJ
easat-6827	53	8	in	in	ADP
easat-6827	53	9	some	some	DET
easat-6827	53	10	cases	case	NOUN
easat-6827	53	11	,	,	PUNCT
easat-6827	53	12	shared	share	VERB
easat-6827	53	13	services	service	NOUN
easat-6827	53	14	and	and	CCONJ
easat-6827	53	15	captive	captive	ADJ
easat-6827	53	16	centres	centre	NOUN
easat-6827	53	17	are	be	AUX
easat-6827	53	18	viewed	view	VERB
easat-6827	53	19	as	as	ADP
easat-6827	53	20	two	two	NUM
easat-6827	53	21	insourcing	insourcing	NOUN
easat-6827	53	22	options	option	NOUN
easat-6827	53	23	that	that	PRON
easat-6827	53	24	are	be	AUX
easat-6827	53	25	different	different	ADJ
easat-6827	53	26	from	from	ADP
easat-6827	53	27	one	one	NUM
easat-6827	53	28	another	another	DET
easat-6827	53	29	,	,	PUNCT
easat-6827	53	30	where	where	SCONJ
easat-6827	53	31	many	many	ADJ
easat-6827	53	32	organisations	organisation	NOUN
easat-6827	53	33	create	create	VERB
easat-6827	53	34	them	they	PRON
easat-6827	53	35	to	to	PART
easat-6827	53	36	source	source	VERB
easat-6827	53	37	their	their	PRON
easat-6827	53	38	it	it	PRON
easat-6827	53	39	and	and	CCONJ
easat-6827	53	40	bp	bp	PROPN
easat-6827	53	41	services	services	PROPN
easat-6827	53	42	.	.	PUNCT
easat-6827	54	1	organizations	organization	NOUN
easat-6827	54	2	create	create	VERB
easat-6827	54	3	shared	shared	ADJ
easat-6827	54	4	services	service	NOUN
easat-6827	54	5	and/or	and/or	CCONJ
easat-6827	54	6	captive	captive	ADJ
easat-6827	54	7	centres	centre	NOUN
easat-6827	54	8	to	to	PART
easat-6827	54	9	reduce	reduce	VERB
easat-6827	54	10	costs	cost	NOUN
easat-6827	54	11	,	,	PUNCT
easat-6827	54	12	improve	improve	VERB
easat-6827	54	13	services	service	NOUN
easat-6827	54	14	,	,	PUNCT
easat-6827	54	15	and	and	CCONJ
easat-6827	54	16	generate	generate	VERB
easat-6827	54	17	revenue	revenue	NOUN
easat-6827	54	18	dramatically	dramatically	ADV
easat-6827	54	19	.	.	PUNCT
easat-6827	55	1	the	the	DET
easat-6827	55	2	function	function	NOUN
easat-6827	55	3	of	of	ADP
easat-6827	55	4	css	css	PROPN
easat-6827	55	5	is	be	AUX
easat-6827	55	6	streamlining	streamline	VERB
easat-6827	55	7	operations	operation	NOUN
easat-6827	55	8	by	by	ADP
easat-6827	55	9	integrating	integrate	VERB
easat-6827	55	10	administrative	administrative	ADJ
easat-6827	55	11	tasks	task	NOUN
easat-6827	55	12	,	,	PUNCT
easat-6827	55	13	such	such	ADJ
easat-6827	55	14	as	as	ADP
easat-6827	55	15	financial	financial	ADJ
easat-6827	55	16	management	management	NOUN
easat-6827	55	17	,	,	PUNCT
easat-6827	55	18	personnel	personnel	NOUN
easat-6827	55	19	management	management	NOUN
easat-6827	55	20	,	,	PUNCT
easat-6827	55	21	and	and	CCONJ
easat-6827	55	22	purchasing	purchasing	NOUN
easat-6827	55	23	,	,	PUNCT
easat-6827	55	24	into	into	ADP
easat-6827	55	25	a	a	DET
easat-6827	55	26	centralised	centralised	ADJ
easat-6827	55	27	entity	entity	NOUN
easat-6827	55	28	that	that	PRON
easat-6827	55	29	is	be	AUX
easat-6827	55	30	fully	fully	ADV
easat-6827	55	31	owned	own	VERB
easat-6827	55	32	and	and	CCONJ
easat-6827	55	33	controlled	control	VERB
easat-6827	55	34	by	by	ADP
easat-6827	55	35	the	the	DET
easat-6827	55	36	large	large	ADJ
easat-6827	55	37	businesses	business	NOUN
easat-6827	55	38	themselves	themselves	PRON
easat-6827	55	39	[	[	X
easat-6827	55	40	24	24	NUM
easat-6827	55	41	]	]	PUNCT
easat-6827	55	42	.	.	PUNCT
easat-6827	56	1	1.2	1.2	NUM
easat-6827	56	2	.	.	PUNCT
easat-6827	57	1	the	the	DET
easat-6827	57	2	pandemic	pandemic	ADJ
easat-6827	57	3	and	and	CCONJ
easat-6827	57	4	shared	share	VERB
easat-6827	57	5	service	service	NOUN
easat-6827	57	6	many	many	ADJ
easat-6827	57	7	large	large	ADJ
easat-6827	57	8	businesses	business	NOUN
easat-6827	57	9	were	be	AUX
easat-6827	57	10	forced	force	VERB
easat-6827	57	11	to	to	PART
easat-6827	57	12	revise	revise	VERB
easat-6827	57	13	their	their	PRON
easat-6827	57	14	business	business	NOUN
easat-6827	57	15	model	model	NOUN
easat-6827	57	16	to	to	PART
easat-6827	57	17	recover	recover	VERB
easat-6827	57	18	the	the	DET
easat-6827	57	19	losses	loss	NOUN
easat-6827	57	20	incurred	incur	VERB
easat-6827	57	21	during	during	ADP
easat-6827	57	22	the	the	DET
easat-6827	57	23	covid-19	covid-19	PROPN
easat-6827	57	24	pandemic	pandemic	NOUN
easat-6827	57	25	[	[	X
easat-6827	57	26	25	25	NUM
easat-6827	57	27	]	]	PUNCT
easat-6827	57	28	.	.	PUNCT
easat-6827	58	1	the	the	DET
easat-6827	58	2	likelihood	likelihood	NOUN
easat-6827	58	3	of	of	ADP
easat-6827	58	4	increasing	increase	VERB
easat-6827	58	5	the	the	DET
easat-6827	58	6	workforce	workforce	NOUN
easat-6827	58	7	through	through	ADP
easat-6827	58	8	hiring	hire	VERB
easat-6827	58	9	seemed	seem	VERB
easat-6827	58	10	like	like	ADP
easat-6827	58	11	an	an	DET
easat-6827	58	12	unrealistic	unrealistic	ADJ
easat-6827	58	13	investment	investment	NOUN
easat-6827	58	14	while	while	SCONJ
easat-6827	58	15	retrenching	retrench	VERB
easat-6827	58	16	employees	employee	NOUN
easat-6827	58	17	was	be	AUX
easat-6827	58	18	seen	see	VERB
easat-6827	58	19	as	as	ADP
easat-6827	58	20	the	the	DET
easat-6827	58	21	sound	sound	ADJ
easat-6827	58	22	option	option	NOUN
easat-6827	58	23	that	that	PRON
easat-6827	58	24	could	could	AUX
easat-6827	58	25	reduce	reduce	VERB
easat-6827	58	26	the	the	DET
easat-6827	58	27	expenses	expense	NOUN
easat-6827	58	28	of	of	ADP
easat-6827	58	29	businesses	business	NOUN
easat-6827	58	30	[	[	X
easat-6827	58	31	26	26	NUM
easat-6827	58	32	]	]	PUNCT
easat-6827	58	33	.	.	PUNCT
easat-6827	59	1	shared	share	VERB
easat-6827	59	2	services	service	NOUN
easat-6827	59	3	have	have	AUX
easat-6827	59	4	been	be	AUX
easat-6827	59	5	a	a	DET
easat-6827	59	6	viable	viable	ADJ
easat-6827	59	7	option	option	NOUN
easat-6827	59	8	for	for	ADP
easat-6827	59	9	large	large	ADJ
easat-6827	59	10	businesses	business	NOUN
easat-6827	59	11	.	.	PUNCT
easat-6827	60	1	the	the	DET
easat-6827	60	2	shared	share	VERB
easat-6827	60	3	service	service	NOUN
easat-6827	60	4	centres	centre	NOUN
easat-6827	60	5	are	be	AUX
easat-6827	60	6	life	life	NOUN
easat-6827	60	7	savers	saver	NOUN
easat-6827	60	8	for	for	ADP
easat-6827	60	9	many	many	ADJ
easat-6827	60	10	large	large	ADJ
easat-6827	60	11	businesses	business	NOUN
easat-6827	60	12	,	,	PUNCT
easat-6827	60	13	especially	especially	ADV
easat-6827	60	14	after	after	ADP
easat-6827	60	15	the	the	DET
easat-6827	60	16	covid-19	covid-19	PROPN
easat-6827	60	17	pandemic	pandemic	NOUN
easat-6827	60	18	[	[	X
easat-6827	60	19	27	27	NUM
easat-6827	60	20	]	]	PUNCT
easat-6827	60	21	.	.	PUNCT
easat-6827	61	1	leveraging	leverage	VERB
easat-6827	61	2	the	the	DET
easat-6827	61	3	fact	fact	NOUN
easat-6827	61	4	that	that	SCONJ
easat-6827	61	5	most	most	ADV
easat-6827	61	6	shared	share	VERB
easat-6827	61	7	services	service	NOUN
easat-6827	61	8	centres	centre	NOUN
easat-6827	61	9	,	,	PUNCT
easat-6827	61	10	after	after	ADP
easat-6827	61	11	the	the	DET
easat-6827	61	12	pandemic	pandemic	NOUN
easat-6827	61	13	,	,	PUNCT
easat-6827	61	14	are	be	AUX
easat-6827	61	15	operating	operate	VERB
easat-6827	61	16	and	and	CCONJ
easat-6827	61	17	getting	get	VERB
easat-6827	61	18	transactions	transaction	NOUN
easat-6827	61	19	completed	complete	VERB
easat-6827	61	20	via	via	ADP
easat-6827	61	21	web	web	NOUN
easat-6827	61	22	portals	portal	NOUN
easat-6827	61	23	and	and	CCONJ
easat-6827	61	24	virtual	virtual	ADJ
easat-6827	61	25	platforms	platform	NOUN
easat-6827	61	26	,	,	PUNCT
easat-6827	61	27	many	many	ADJ
easat-6827	61	28	big	big	ADJ
easat-6827	61	29	organisations	organisation	NOUN
easat-6827	61	30	can	can	AUX
easat-6827	61	31	survive	survive	VERB
easat-6827	61	32	while	while	SCONJ
easat-6827	61	33	implementing	implement	VERB
easat-6827	61	34	shared	share	VERB
easat-6827	61	35	services	service	NOUN
easat-6827	61	36	.	.	PUNCT
easat-6827	62	1	even	even	ADV
easat-6827	62	2	before	before	SCONJ
easat-6827	62	3	the	the	DET
easat-6827	62	4	pandemic	pandemic	ADJ
easat-6827	62	5	,	,	PUNCT
easat-6827	62	6	shared	share	VERB
easat-6827	62	7	services	service	NOUN
easat-6827	62	8	centre	centre	NOUN
easat-6827	62	9	employees	employee	NOUN
easat-6827	62	10	were	be	AUX
easat-6827	62	11	already	already	ADV
easat-6827	62	12	processing	process	VERB
easat-6827	62	13	shared	share	VERB
easat-6827	62	14	service	service	NOUN
easat-6827	62	15	transactions	transaction	NOUN
easat-6827	62	16	remotely	remotely	ADV
easat-6827	62	17	.	.	PUNCT
easat-6827	63	1	the	the	DET
easat-6827	63	2	shared	share	VERB
easat-6827	63	3	services	service	NOUN
easat-6827	63	4	model	model	NOUN
easat-6827	63	5	has	have	AUX
easat-6827	63	6	seemingly	seemingly	ADV
easat-6827	63	7	been	be	AUX
easat-6827	63	8	evolving	evolve	VERB
easat-6827	63	9	from	from	ADP
easat-6827	63	10	manual	manual	NOUN
easat-6827	63	11	to	to	ADP
easat-6827	63	12	virtual	virtual	ADJ
easat-6827	63	13	.	.	PUNCT
easat-6827	64	1	deloitte	deloitte	PROPN
easat-6827	65	1	[	[	X
easat-6827	65	2	28	28	NUM
easat-6827	65	3	]	]	PUNCT
easat-6827	65	4	posits	posit	NOUN
easat-6827	65	5	that	that	SCONJ
easat-6827	65	6	until	until	ADP
easat-6827	65	7	recently	recently	ADV
easat-6827	65	8	,	,	PUNCT
easat-6827	65	9	virtually	virtually	ADV
easat-6827	65	10	all	all	PRON
easat-6827	65	11	interactions	interaction	NOUN
easat-6827	65	12	with	with	ADP
easat-6827	65	13	internal	internal	ADJ
easat-6827	65	14	support	support	NOUN
easat-6827	65	15	functions	function	NOUN
easat-6827	65	16	were	be	AUX
easat-6827	65	17	done	do	VERB
easat-6827	65	18	manually	manually	ADV
easat-6827	65	19	.	.	PUNCT
easat-6827	66	1	the	the	DET
easat-6827	66	2	ability	ability	NOUN
easat-6827	66	3	to	to	PART
easat-6827	66	4	securely	securely	ADV
easat-6827	66	5	access	access	VERB
easat-6827	66	6	corporate	corporate	ADJ
easat-6827	66	7	erp	erp	NOUN
easat-6827	66	8	systems	system	NOUN
easat-6827	66	9	through	through	ADP
easat-6827	66	10	web	web	NOUN
easat-6827	66	11	-	-	PUNCT
easat-6827	66	12	based	base	VERB
easat-6827	66	13	tools	tool	NOUN
easat-6827	66	14	means	mean	VERB
easat-6827	66	15	that	that	SCONJ
easat-6827	66	16	all	all	DET
easat-6827	66	17	internal	internal	ADJ
easat-6827	66	18	and	and	CCONJ
easat-6827	66	19	external	external	ADJ
easat-6827	66	20	customers	customer	NOUN
easat-6827	66	21	and	and	CCONJ
easat-6827	66	22	suppliers	supplier	NOUN
easat-6827	66	23	can	can	AUX
easat-6827	66	24	interact	interact	VERB
easat-6827	66	25	with	with	ADP
easat-6827	66	26	these	these	DET
easat-6827	66	27	support	support	NOUN
easat-6827	66	28	functions	function	NOUN
easat-6827	66	29	electronically	electronically	ADV
easat-6827	66	30	.	.	PUNCT
easat-6827	67	1	sson	sson	PROPN
easat-6827	67	2	[	[	X
easat-6827	67	3	29	29	NUM
easat-6827	67	4	]	]	PUNCT
easat-6827	67	5	states	state	VERB
easat-6827	67	6	that	that	SCONJ
easat-6827	67	7	most	most	ADJ
easat-6827	67	8	sscs	ssc	NOUN
easat-6827	67	9	existing	exist	VERB
easat-6827	67	10	today	today	NOUN
easat-6827	67	11	were	be	AUX
easat-6827	67	12	not	not	PART
easat-6827	67	13	designed	design	VERB
easat-6827	67	14	for	for	ADP
easat-6827	67	15	full	full	ADJ
easat-6827	67	16	-	-	PUNCT
easat-6827	67	17	time	time	NOUN
easat-6827	67	18	remote	remote	ADJ
easat-6827	67	19	working	working	NOUN
easat-6827	67	20	.	.	PUNCT
easat-6827	68	1	however	however	ADV
easat-6827	68	2	,	,	PUNCT
easat-6827	68	3	companies	company	NOUN
easat-6827	68	4	already	already	ADV
easat-6827	68	5	well	well	ADV
easat-6827	68	6	set	set	VERB
easat-6827	68	7	up	up	ADP
easat-6827	68	8	in	in	ADP
easat-6827	68	9	their	their	PRON
easat-6827	68	10	digital	digital	ADJ
easat-6827	68	11	infrastructure	infrastructure	NOUN
easat-6827	68	12	have	have	AUX
easat-6827	68	13	been	be	AUX
easat-6827	68	14	much	much	ADV
easat-6827	68	15	better	well	ADV
easat-6827	68	16	placed	place	VERB
easat-6827	68	17	to	to	PART
easat-6827	68	18	make	make	VERB
easat-6827	68	19	the	the	DET
easat-6827	68	20	enforced	enforce	VERB
easat-6827	68	21	284	284	NUM
easat-6827	68	22	edelweiss	edelweiss	PROPN
easat-6827	68	23	applied	apply	VERB
easat-6827	68	24	science	science	NOUN
easat-6827	68	25	and	and	CCONJ
easat-6827	68	26	technology	technology	NOUN
easat-6827	68	27	issn	issn	PROPN
easat-6827	68	28	:	:	PUNCT
easat-6827	68	29	2576	2576	NUM
easat-6827	68	30	-	-	SYM
easat-6827	68	31	8484	8484	NUM
easat-6827	68	32	vol	vol	NOUN
easat-6827	68	33	.	.	PROPN
easat-6827	69	1	9	9	NUM
easat-6827	69	2	,	,	PUNCT
easat-6827	69	3	no	no	INTJ
easat-6827	69	4	.	.	NOUN
easat-6827	69	5	5	5	NUM
easat-6827	69	6	:	:	SYM
easat-6827	69	7	282	282	NUM
easat-6827	69	8	-	-	SYM
easat-6827	69	9	299	299	NUM
easat-6827	69	10	,	,	PUNCT
easat-6827	69	11	2025	2025	NUM
easat-6827	69	12	doi	doi	NOUN
easat-6827	69	13	:	:	PUNCT
easat-6827	69	14	10.55214/25768484.v9i5.6827	10.55214/25768484.v9i5.6827	PROPN
easat-6827	69	15	©	©	PROPN
easat-6827	69	16	2025	2025	NUM
easat-6827	69	17	by	by	ADP
easat-6827	69	18	the	the	DET
easat-6827	69	19	authors	author	NOUN
easat-6827	69	20	;	;	PUNCT
easat-6827	69	21	licensee	licensee	PROPN
easat-6827	69	22	learning	learn	VERB
easat-6827	69	23	gate	gate	NOUN
easat-6827	69	24	switch	switch	NOUN
easat-6827	69	25	to	to	ADP
easat-6827	69	26	working	work	VERB
easat-6827	69	27	from	from	ADP
easat-6827	69	28	home	home	NOUN
easat-6827	69	29	.	.	PUNCT
easat-6827	70	1	digitalisation	digitalisation	NOUN
easat-6827	70	2	,	,	PUNCT
easat-6827	70	3	automation	automation	NOUN
easat-6827	70	4	and	and	CCONJ
easat-6827	70	5	embracing	embrace	VERB
easat-6827	70	6	new	new	ADJ
easat-6827	70	7	ways	way	NOUN
easat-6827	70	8	of	of	ADP
easat-6827	70	9	work	work	NOUN
easat-6827	70	10	are	be	AUX
easat-6827	70	11	the	the	DET
easat-6827	70	12	key	key	ADJ
easat-6827	70	13	enablers	enabler	NOUN
easat-6827	70	14	of	of	ADP
easat-6827	70	15	a	a	DET
easat-6827	70	16	smooth	smooth	ADJ
easat-6827	70	17	transition	transition	NOUN
easat-6827	70	18	to	to	ADP
easat-6827	70	19	shared	share	VERB
easat-6827	70	20	services	service	NOUN
easat-6827	70	21	during	during	ADP
easat-6827	70	22	these	these	DET
easat-6827	70	23	challenging	challenging	ADJ
easat-6827	70	24	times	time	NOUN
easat-6827	70	25	.	.	PUNCT
easat-6827	71	1	ultimately	ultimately	ADV
easat-6827	71	2	,	,	PUNCT
easat-6827	71	3	it	it	PRON
easat-6827	71	4	boils	boil	VERB
easat-6827	71	5	down	down	ADP
easat-6827	71	6	to	to	ADP
easat-6827	71	7	how	how	SCONJ
easat-6827	71	8	prepared	prepare	VERB
easat-6827	71	9	a	a	DET
easat-6827	71	10	company	company	NOUN
easat-6827	71	11	is	be	AUX
easat-6827	71	12	to	to	PART
easat-6827	71	13	accept	accept	VERB
easat-6827	71	14	and	and	CCONJ
easat-6827	71	15	carry	carry	VERB
easat-6827	71	16	out	out	ADP
easat-6827	71	17	digitalisation	digitalisation	NOUN
easat-6827	71	18	activities	activity	NOUN
easat-6827	71	19	in	in	ADP
easat-6827	71	20	their	their	PRON
easat-6827	71	21	dayto	dayto	NOUN
easat-6827	71	22	-	-	PUNCT
easat-6827	71	23	day	day	NOUN
easat-6827	71	24	operations	operation	NOUN
easat-6827	71	25	to	to	PART
easat-6827	71	26	kick	kick	VERB
easat-6827	71	27	-	-	PUNCT
easat-6827	71	28	start	start	VERB
easat-6827	71	29	remote	remote	ADJ
easat-6827	71	30	working	work	VERB
easat-6827	71	31	as	as	ADP
easat-6827	71	32	an	an	DET
easat-6827	71	33	option	option	NOUN
easat-6827	71	34	for	for	ADP
easat-6827	71	35	shared	share	VERB
easat-6827	71	36	service	service	NOUN
easat-6827	71	37	personnel	personnel	NOUN
easat-6827	71	38	.	.	PUNCT
easat-6827	72	1	malaysia	malaysia	PROPN
easat-6827	72	2	,	,	PUNCT
easat-6827	72	3	in	in	ADP
easat-6827	72	4	particular	particular	ADJ
easat-6827	72	5	,	,	PUNCT
easat-6827	72	6	had	have	VERB
easat-6827	72	7	an	an	DET
easat-6827	72	8	overall	overall	ADJ
easat-6827	72	9	digital	digital	ADJ
easat-6827	72	10	readiness	readiness	NOUN
easat-6827	72	11	index	index	NOUN
easat-6827	72	12	score	score	NOUN
easat-6827	72	13	of	of	ADP
easat-6827	72	14	0.46	0.46	NUM
easat-6827	72	15	out	out	ADP
easat-6827	72	16	of	of	ADP
easat-6827	72	17	2.5	2.5	NUM
easat-6827	72	18	in	in	ADP
easat-6827	72	19	2021	2021	NUM
easat-6827	72	20	,	,	PUNCT
easat-6827	72	21	which	which	PRON
easat-6827	72	22	places	place	VERB
easat-6827	72	23	it	it	PRON
easat-6827	72	24	in	in	ADP
easat-6827	72	25	the	the	DET
easat-6827	72	26	accelerated	accelerated	ADJ
easat-6827	72	27	stage	stage	NOUN
easat-6827	72	28	of	of	ADP
easat-6827	72	29	digital	digital	ADJ
easat-6827	72	30	readiness	readiness	NOUN
easat-6827	73	1	[	[	X
easat-6827	73	2	30	30	NUM
easat-6827	73	3	]	]	PUNCT
easat-6827	73	4	.	.	PUNCT
easat-6827	74	1	the	the	DET
easat-6827	74	2	scores	score	NOUN
easat-6827	74	3	may	may	AUX
easat-6827	74	4	be	be	AUX
easat-6827	74	5	susceptible	susceptible	ADJ
easat-6827	74	6	due	due	ADP
easat-6827	74	7	to	to	ADP
easat-6827	74	8	the	the	DET
easat-6827	74	9	lockdowns	lockdown	NOUN
easat-6827	74	10	in	in	ADP
easat-6827	74	11	malaysia	malaysia	PROPN
easat-6827	74	12	during	during	ADP
easat-6827	74	13	the	the	DET
easat-6827	74	14	year	year	NOUN
easat-6827	74	15	,	,	PUNCT
easat-6827	74	16	prompting	prompt	VERB
easat-6827	74	17	most	most	ADJ
easat-6827	74	18	businesses	business	NOUN
easat-6827	74	19	to	to	PART
easat-6827	74	20	work	work	VERB
easat-6827	74	21	remotely	remotely	ADV
easat-6827	74	22	.	.	PUNCT
easat-6827	75	1	lockdowns	lockdown	NOUN
easat-6827	75	2	were	be	AUX
easat-6827	75	3	implemented	implement	VERB
easat-6827	75	4	in	in	ADP
easat-6827	75	5	2020	2020	NUM
easat-6827	75	6	and	and	CCONJ
easat-6827	75	7	2021	2021	NUM
easat-6827	75	8	and	and	CCONJ
easat-6827	75	9	were	be	AUX
easat-6827	75	10	called	call	VERB
easat-6827	75	11	movement	movement	NOUN
easat-6827	75	12	control	control	NOUN
easat-6827	75	13	orders	order	NOUN
easat-6827	75	14	(	(	PUNCT
easat-6827	75	15	mco	mco	NOUN
easat-6827	75	16	)	)	PUNCT
easat-6827	76	1	[	[	X
easat-6827	76	2	31	31	NUM
easat-6827	76	3	]	]	PUNCT
easat-6827	76	4	.	.	PUNCT
easat-6827	77	1	in	in	ADP
easat-6827	77	2	retrospect	retrospect	NOUN
easat-6827	77	3	,	,	PUNCT
easat-6827	77	4	the	the	DET
easat-6827	77	5	pandemic	pandemic	ADJ
easat-6827	77	6	and	and	CCONJ
easat-6827	77	7	enforcing	enforce	VERB
easat-6827	77	8	strict	strict	ADJ
easat-6827	77	9	mco	mco	NOUN
easat-6827	77	10	while	while	SCONJ
easat-6827	77	11	stunting	stunt	VERB
easat-6827	77	12	businesses	business	NOUN
easat-6827	77	13	inevitably	inevitably	ADV
easat-6827	77	14	spotlight	spotlight	VERB
easat-6827	77	15	the	the	DET
easat-6827	77	16	importance	importance	NOUN
easat-6827	77	17	of	of	ADP
easat-6827	77	18	digitalisation	digitalisation	NOUN
easat-6827	77	19	for	for	ADP
easat-6827	77	20	businesses	business	NOUN
easat-6827	77	21	.	.	PUNCT
easat-6827	78	1	it	it	PRON
easat-6827	78	2	was	be	AUX
easat-6827	78	3	observed	observe	VERB
easat-6827	78	4	that	that	SCONJ
easat-6827	78	5	after	after	ADP
easat-6827	78	6	the	the	DET
easat-6827	78	7	pandemic	pandemic	NOUN
easat-6827	78	8	,	,	PUNCT
easat-6827	78	9	businesses	business	NOUN
easat-6827	78	10	still	still	ADV
easat-6827	78	11	manoeuvred	manoeuvre	VERB
easat-6827	78	12	with	with	ADP
easat-6827	78	13	limited	limited	ADJ
easat-6827	78	14	employees	employee	NOUN
easat-6827	78	15	.	.	PUNCT
easat-6827	79	1	some	some	PRON
easat-6827	79	2	of	of	ADP
easat-6827	79	3	these	these	DET
easat-6827	79	4	organisations	organisation	NOUN
easat-6827	79	5	that	that	PRON
easat-6827	79	6	have	have	VERB
easat-6827	79	7	yet	yet	ADV
easat-6827	79	8	to	to	PART
easat-6827	79	9	carry	carry	VERB
easat-6827	79	10	out	out	ADP
easat-6827	79	11	shared	share	VERB
easat-6827	79	12	service	service	NOUN
easat-6827	79	13	looked	look	VERB
easat-6827	79	14	for	for	SCONJ
easat-6827	79	15	options	option	NOUN
easat-6827	79	16	to	to	PART
easat-6827	79	17	survive	survive	VERB
easat-6827	79	18	better	well	ADV
easat-6827	79	19	.	.	PUNCT
easat-6827	80	1	alternative	alternative	ADJ
easat-6827	80	2	solutions	solution	NOUN
easat-6827	80	3	were	be	AUX
easat-6827	80	4	sourced	source	VERB
easat-6827	80	5	;	;	PUNCT
easat-6827	80	6	therefore	therefore	ADV
easat-6827	80	7	,	,	PUNCT
easat-6827	80	8	shared	shared	ADJ
easat-6827	80	9	service	service	NOUN
easat-6827	80	10	was	be	AUX
easat-6827	80	11	established	establish	VERB
easat-6827	80	12	and	and	CCONJ
easat-6827	80	13	implemented	implement	VERB
easat-6827	80	14	in	in	ADP
easat-6827	80	15	many	many	ADJ
easat-6827	80	16	multinational	multinational	ADJ
easat-6827	80	17	corporations	corporation	NOUN
easat-6827	80	18	with	with	ADP
easat-6827	80	19	digitalisation	digitalisation	NOUN
easat-6827	80	20	to	to	PART
easat-6827	80	21	accelerate	accelerate	VERB
easat-6827	80	22	its	its	PRON
easat-6827	80	23	function	function	NOUN
easat-6827	80	24	further	far	ADV
easat-6827	80	25	and	and	CCONJ
easat-6827	80	26	bring	bring	VERB
easat-6827	80	27	convenience	convenience	NOUN
easat-6827	80	28	to	to	ADP
easat-6827	80	29	both	both	DET
easat-6827	80	30	service	service	NOUN
easat-6827	80	31	providers	provider	NOUN
easat-6827	80	32	and	and	CCONJ
easat-6827	80	33	customers	customer	NOUN
easat-6827	80	34	.	.	PUNCT
easat-6827	81	1	therefore	therefore	ADV
easat-6827	81	2	,	,	PUNCT
easat-6827	81	3	this	this	DET
easat-6827	81	4	study	study	NOUN
easat-6827	81	5	will	will	AUX
easat-6827	81	6	contribute	contribute	VERB
easat-6827	81	7	to	to	ADP
easat-6827	81	8	the	the	DET
easat-6827	81	9	literature	literature	NOUN
easat-6827	81	10	by	by	ADP
easat-6827	81	11	further	far	ADV
easat-6827	81	12	exploring	explore	VERB
easat-6827	81	13	digitalisation	digitalisation	NOUN
easat-6827	81	14	as	as	ADP
easat-6827	81	15	a	a	DET
easat-6827	81	16	determinant	determinant	NOUN
easat-6827	81	17	of	of	ADP
easat-6827	81	18	internal	internal	ADJ
easat-6827	81	19	customer	customer	NOUN
easat-6827	81	20	satisfaction	satisfaction	NOUN
easat-6827	81	21	in	in	ADP
easat-6827	81	22	the	the	DET
easat-6827	81	23	context	context	NOUN
easat-6827	81	24	of	of	ADP
easat-6827	81	25	shared	share	VERB
easat-6827	81	26	services	service	NOUN
easat-6827	81	27	2	2	NUM
easat-6827	81	28	.	.	NOUN
easat-6827	81	29	significance	significance	NOUN
easat-6827	81	30	of	of	ADP
easat-6827	81	31	the	the	DET
easat-6827	81	32	study	study	NOUN
easat-6827	81	33	digitalisation	digitalisation	NOUN
easat-6827	81	34	has	have	AUX
easat-6827	81	35	already	already	ADV
easat-6827	81	36	become	become	VERB
easat-6827	81	37	a	a	DET
easat-6827	81	38	must	must	AUX
easat-6827	81	39	-	-	PUNCT
easat-6827	81	40	use	use	VERB
easat-6827	81	41	business	business	NOUN
easat-6827	81	42	practice	practice	NOUN
easat-6827	81	43	in	in	ADP
easat-6827	81	44	the	the	DET
easat-6827	81	45	current	current	ADJ
easat-6827	81	46	economic	economic	ADJ
easat-6827	81	47	growth	growth	NOUN
easat-6827	81	48	.	.	PUNCT
easat-6827	82	1	according	accord	VERB
easat-6827	82	2	to	to	ADP
easat-6827	82	3	shabani	shabani	PROPN
easat-6827	82	4	,	,	PUNCT
easat-6827	82	5	et	et	PROPN
easat-6827	82	6	al	al	PROPN
easat-6827	82	7	.	.	PUNCT
easat-6827	83	1	[	[	X
easat-6827	83	2	32	32	NUM
easat-6827	83	3	]	]	PUNCT
easat-6827	83	4	"	"	PUNCT
easat-6827	83	5	digitalisation	digitalisation	NOUN
easat-6827	83	6	"	"	PUNCT
easat-6827	83	7	translates	translate	VERB
easat-6827	83	8	into	into	ADP
easat-6827	83	9	the	the	DET
easat-6827	83	10	automation	automation	NOUN
easat-6827	83	11	of	of	ADP
easat-6827	83	12	processes	process	NOUN
easat-6827	83	13	to	to	PART
easat-6827	83	14	increase	increase	VERB
easat-6827	83	15	efficiency	efficiency	NOUN
easat-6827	83	16	,	,	PUNCT
easat-6827	83	17	where	where	SCONJ
easat-6827	83	18	the	the	DET
easat-6827	83	19	company	company	NOUN
easat-6827	83	20	’s	’s	PART
easat-6827	83	21	focus	focus	NOUN
easat-6827	83	22	on	on	ADP
easat-6827	83	23	digitalisation	digitalisation	NOUN
easat-6827	83	24	can	can	AUX
easat-6827	83	25	claim	claim	VERB
easat-6827	83	26	effectiveness	effectiveness	NOUN
easat-6827	83	27	,	,	PUNCT
easat-6827	83	28	which	which	PRON
easat-6827	83	29	influences	influence	VERB
easat-6827	83	30	improving	improve	VERB
easat-6827	83	31	customer	customer	NOUN
easat-6827	83	32	engagement	engagement	NOUN
easat-6827	83	33	.	.	PUNCT
easat-6827	84	1	any	any	DET
easat-6827	84	2	businesses	business	NOUN
easat-6827	84	3	that	that	PRON
easat-6827	84	4	do	do	AUX
easat-6827	84	5	not	not	PART
easat-6827	84	6	use	use	VERB
easat-6827	84	7	any	any	DET
easat-6827	84	8	technology	technology	NOUN
easat-6827	84	9	aspect	aspect	NOUN
easat-6827	84	10	in	in	ADP
easat-6827	84	11	their	their	PRON
easat-6827	84	12	functions	function	NOUN
easat-6827	84	13	are	be	AUX
easat-6827	84	14	considered	consider	VERB
easat-6827	84	15	left	leave	VERB
easat-6827	84	16	out	out	ADP
easat-6827	84	17	[	[	X
easat-6827	84	18	33	33	NUM
easat-6827	84	19	]	]	PUNCT
easat-6827	84	20	.	.	PUNCT
easat-6827	85	1	literature	literature	NOUN
easat-6827	85	2	surveys	survey	NOUN
easat-6827	85	3	showed	show	VERB
easat-6827	85	4	that	that	SCONJ
easat-6827	85	5	digitalisation	digitalisation	NOUN
easat-6827	85	6	has	have	AUX
easat-6827	85	7	been	be	AUX
easat-6827	85	8	adopted	adopt	VERB
easat-6827	85	9	across	across	ADP
easat-6827	85	10	various	various	ADJ
easat-6827	85	11	industries	industry	NOUN
easat-6827	85	12	[	[	X
easat-6827	85	13	34	34	NUM
easat-6827	85	14	-	-	SYM
easat-6827	85	15	36	36	NUM
easat-6827	85	16	]	]	PUNCT
easat-6827	85	17	.	.	PUNCT
easat-6827	86	1	all	all	DET
easat-6827	86	2	kinds	kind	NOUN
easat-6827	86	3	of	of	ADP
easat-6827	86	4	economic	economic	ADJ
easat-6827	86	5	sectors	sector	NOUN
easat-6827	86	6	,	,	PUNCT
easat-6827	86	7	such	such	ADJ
easat-6827	86	8	as	as	ADP
easat-6827	86	9	primary	primary	ADJ
easat-6827	86	10	[	[	X
easat-6827	86	11	37	37	NUM
easat-6827	86	12	,	,	PUNCT
easat-6827	86	13	38	38	NUM
easat-6827	86	14	]	]	PUNCT
easat-6827	86	15	.	.	PUNCT
easat-6827	87	1	secondary	secondary	ADJ
easat-6827	87	2	[	[	X
easat-6827	87	3	39	39	NUM
easat-6827	87	4	,	,	PUNCT
easat-6827	87	5	40	40	NUM
easat-6827	87	6	]	]	PUNCT
easat-6827	87	7	and	and	CCONJ
easat-6827	87	8	tertiary	tertiary	ADJ
easat-6827	87	9	[	[	X
easat-6827	87	10	41	41	NUM
easat-6827	87	11	,	,	PUNCT
easat-6827	87	12	42	42	NUM
easat-6827	87	13	]	]	PUNCT
easat-6827	87	14	already	already	ADV
easat-6827	87	15	in	in	ADP
easat-6827	87	16	the	the	DET
easat-6827	87	17	era	era	NOUN
easat-6827	87	18	of	of	ADP
easat-6827	87	19	digitalization	digitalization	NOUN
easat-6827	87	20	.	.	PUNCT
easat-6827	88	1	the	the	DET
easat-6827	88	2	primary	primary	ADJ
easat-6827	88	3	focus	focus	NOUN
easat-6827	88	4	is	be	AUX
easat-6827	88	5	on	on	ADP
easat-6827	88	6	the	the	DET
easat-6827	88	7	services	service	NOUN
easat-6827	88	8	sector	sector	NOUN
easat-6827	88	9	.	.	PUNCT
easat-6827	89	1	during	during	ADP
easat-6827	89	2	the	the	DET
easat-6827	89	3	era	era	NOUN
easat-6827	89	4	of	of	ADP
easat-6827	89	5	covid-19	covid-19	PROPN
easat-6827	89	6	,	,	PUNCT
easat-6827	89	7	it	it	PRON
easat-6827	89	8	has	have	AUX
easat-6827	89	9	been	be	AUX
easat-6827	89	10	observed	observe	VERB
easat-6827	89	11	that	that	SCONJ
easat-6827	89	12	small	small	ADJ
easat-6827	89	13	-	-	PUNCT
easat-6827	89	14	scale	scale	NOUN
easat-6827	89	15	service	service	NOUN
easat-6827	89	16	providers	provider	NOUN
easat-6827	89	17	are	be	AUX
easat-6827	89	18	utilising	utilise	VERB
easat-6827	89	19	digitalisation	digitalisation	NOUN
easat-6827	89	20	[	[	X
easat-6827	89	21	43	43	NUM
easat-6827	89	22	,	,	PUNCT
easat-6827	89	23	44	44	NUM
easat-6827	89	24	]	]	PUNCT
easat-6827	89	25	.	.	PUNCT
easat-6827	90	1	the	the	DET
easat-6827	90	2	digitalisation	digitalisation	NOUN
easat-6827	90	3	trend	trend	NOUN
easat-6827	90	4	in	in	ADP
easat-6827	90	5	the	the	DET
easat-6827	90	6	service	service	NOUN
easat-6827	90	7	sector	sector	NOUN
easat-6827	90	8	caught	catch	VERB
easat-6827	90	9	the	the	DET
easat-6827	90	10	academic	academic	ADJ
easat-6827	90	11	world	world	NOUN
easat-6827	90	12	's	's	PART
easat-6827	90	13	attention	attention	NOUN
easat-6827	90	14	as	as	SCONJ
easat-6827	90	15	there	there	PRON
easat-6827	90	16	is	be	VERB
easat-6827	90	17	so	so	ADV
easat-6827	90	18	much	much	ADJ
easat-6827	90	19	to	to	PART
easat-6827	90	20	explore	explore	VERB
easat-6827	90	21	.	.	PUNCT
easat-6827	91	1	research	research	NOUN
easat-6827	91	2	has	have	AUX
easat-6827	91	3	also	also	ADV
easat-6827	91	4	focused	focus	VERB
easat-6827	91	5	on	on	ADP
easat-6827	91	6	the	the	DET
easat-6827	91	7	customer	customer	NOUN
easat-6827	91	8	-	-	PUNCT
easat-6827	91	9	centric	centric	NOUN
easat-6827	91	10	aspects	aspect	NOUN
easat-6827	91	11	of	of	ADP
easat-6827	91	12	digitalization	digitalization	NOUN
easat-6827	91	13	,	,	PUNCT
easat-6827	91	14	particularly	particularly	ADV
easat-6827	91	15	on	on	ADP
easat-6827	91	16	how	how	SCONJ
easat-6827	91	17	digitalisation	digitalisation	NOUN
easat-6827	91	18	may	may	AUX
easat-6827	91	19	impact	impact	VERB
easat-6827	91	20	customer	customer	NOUN
easat-6827	91	21	engagement	engagement	NOUN
easat-6827	91	22	and	and	CCONJ
easat-6827	91	23	satisfaction	satisfaction	NOUN
easat-6827	91	24	.	.	PUNCT
easat-6827	92	1	for	for	ADP
easat-6827	92	2	instance	instance	NOUN
easat-6827	92	3	,	,	PUNCT
easat-6827	92	4	social	social	ADJ
easat-6827	92	5	and	and	CCONJ
easat-6827	92	6	mobile	mobile	ADJ
easat-6827	92	7	technologies	technology	NOUN
easat-6827	92	8	foster	foster	ADJ
easat-6827	92	9	customer	customer	NOUN
easat-6827	92	10	engagement	engagement	NOUN
easat-6827	92	11	[	[	PUNCT
easat-6827	92	12	45	45	NUM
easat-6827	92	13	-	-	SYM
easat-6827	92	14	47	47	NUM
easat-6827	92	15	]	]	PUNCT
easat-6827	92	16	.	.	PUNCT
easat-6827	93	1	they	they	PRON
easat-6827	93	2	suggest	suggest	VERB
easat-6827	93	3	that	that	SCONJ
easat-6827	93	4	digital	digital	ADJ
easat-6827	93	5	platforms	platform	NOUN
easat-6827	93	6	like	like	ADP
easat-6827	93	7	websites	website	NOUN
easat-6827	93	8	,	,	PUNCT
easat-6827	93	9	mobile	mobile	ADJ
easat-6827	93	10	apps	app	NOUN
easat-6827	93	11	,	,	PUNCT
easat-6827	93	12	and	and	CCONJ
easat-6827	93	13	social	social	ADJ
easat-6827	93	14	media	medium	NOUN
easat-6827	93	15	create	create	VERB
easat-6827	93	16	a	a	DET
easat-6827	93	17	direct	direct	ADJ
easat-6827	93	18	interaction	interaction	NOUN
easat-6827	93	19	channel	channel	NOUN
easat-6827	93	20	between	between	ADP
easat-6827	93	21	businesses	business	NOUN
easat-6827	93	22	and	and	CCONJ
easat-6827	93	23	consumers	consumer	NOUN
easat-6827	93	24	,	,	PUNCT
easat-6827	93	25	which	which	PRON
easat-6827	93	26	flourishes	flourish	VERB
easat-6827	93	27	businesses	business	NOUN
easat-6827	93	28	.	.	PUNCT
easat-6827	94	1	this	this	PRON
easat-6827	94	2	aligns	align	VERB
easat-6827	94	3	with	with	ADP
easat-6827	94	4	the	the	DET
easat-6827	94	5	concept	concept	NOUN
easat-6827	94	6	of	of	ADP
easat-6827	94	7	digital	digital	ADJ
easat-6827	94	8	transformation	transformation	NOUN
easat-6827	94	9	,	,	PUNCT
easat-6827	94	10	as	as	SCONJ
easat-6827	94	11	discussed	discuss	VERB
easat-6827	94	12	by	by	ADP
easat-6827	94	13	siswanti	siswanti	PROPN
easat-6827	94	14	,	,	PUNCT
easat-6827	94	15	et	et	PROPN
easat-6827	94	16	al	al	PROPN
easat-6827	94	17	.	.	PUNCT
easat-6827	95	1	[	[	X
easat-6827	95	2	48	48	NUM
easat-6827	95	3	]	]	PUNCT
easat-6827	95	4	.	.	PUNCT
easat-6827	96	1	in	in	ADP
easat-6827	96	2	line	line	NOUN
easat-6827	96	3	with	with	ADP
easat-6827	96	4	this	this	PRON
easat-6827	96	5	,	,	PUNCT
easat-6827	96	6	liao	liao	PROPN
easat-6827	96	7	,	,	PUNCT
easat-6827	96	8	et	et	PROPN
easat-6827	96	9	al	al	PROPN
easat-6827	96	10	.	.	PUNCT
easat-6827	97	1	[	[	X
easat-6827	97	2	49	49	NUM
easat-6827	97	3	]	]	PUNCT
easat-6827	97	4	findings	finding	NOUN
easat-6827	97	5	further	far	ADV
easat-6827	97	6	showed	show	VERB
easat-6827	97	7	that	that	SCONJ
easat-6827	97	8	the	the	DET
easat-6827	97	9	adoption	adoption	NOUN
easat-6827	97	10	of	of	ADP
easat-6827	97	11	digitalization	digitalization	NOUN
easat-6827	97	12	leads	lead	VERB
easat-6827	97	13	to	to	ADP
easat-6827	97	14	an	an	DET
easat-6827	97	15	increase	increase	NOUN
easat-6827	97	16	in	in	ADP
easat-6827	97	17	business	business	NOUN
easat-6827	97	18	efficiencies	efficiency	NOUN
easat-6827	97	19	while	while	SCONJ
easat-6827	97	20	[	[	X
easat-6827	97	21	50	50	NUM
easat-6827	97	22	,	,	PUNCT
easat-6827	97	23	51	51	NUM
easat-6827	97	24	]	]	PUNCT
easat-6827	97	25	investigate	investigate	VERB
easat-6827	97	26	digitalization	digitalization	NOUN
easat-6827	97	27	capabilities	capability	NOUN
easat-6827	97	28	within	within	ADP
easat-6827	97	29	organisations	organisation	NOUN
easat-6827	97	30	.	.	PUNCT
easat-6827	98	1	however	however	ADV
easat-6827	98	2	,	,	PUNCT
easat-6827	98	3	a	a	DET
easat-6827	98	4	gap	gap	NOUN
easat-6827	98	5	exists	exist	VERB
easat-6827	98	6	in	in	ADP
easat-6827	98	7	understanding	understand	VERB
easat-6827	98	8	digitalisation	digitalisation	NOUN
easat-6827	98	9	's	's	PART
easat-6827	98	10	effect	effect	NOUN
easat-6827	98	11	on	on	ADP
easat-6827	98	12	customer	customer	NOUN
easat-6827	98	13	satisfaction	satisfaction	NOUN
easat-6827	98	14	in	in	ADP
easat-6827	98	15	shared	share	VERB
easat-6827	98	16	services	service	NOUN
easat-6827	98	17	environments	environment	NOUN
easat-6827	98	18	.	.	PUNCT
easat-6827	99	1	while	while	SCONJ
easat-6827	99	2	other	other	ADJ
easat-6827	99	3	studies	study	NOUN
easat-6827	99	4	like	like	ADP
easat-6827	99	5	zouari	zouari	PROPN
easat-6827	99	6	and	and	CCONJ
easat-6827	99	7	abdelhedi	abdelhedi	PROPN
easat-6827	100	1	[	[	X
easat-6827	100	2	52	52	NUM
easat-6827	100	3	]	]	PUNCT
easat-6827	100	4	have	have	AUX
easat-6827	100	5	included	include	VERB
easat-6827	100	6	digitalisation	digitalisation	NOUN
easat-6827	100	7	and	and	CCONJ
easat-6827	100	8	compliance	compliance	NOUN
easat-6827	100	9	as	as	ADP
easat-6827	100	10	dimensions	dimension	NOUN
easat-6827	100	11	along	along	ADP
easat-6827	100	12	with	with	ADP
easat-6827	100	13	the	the	DET
easat-6827	100	14	servqual	servqual	ADJ
easat-6827	100	15	model	model	NOUN
easat-6827	100	16	to	to	PART
easat-6827	100	17	investigate	investigate	VERB
easat-6827	100	18	the	the	DET
easat-6827	100	19	effect	effect	NOUN
easat-6827	100	20	of	of	ADP
easat-6827	100	21	these	these	DET
easat-6827	100	22	dimensions	dimension	NOUN
easat-6827	100	23	on	on	ADP
easat-6827	100	24	customer	customer	NOUN
easat-6827	100	25	satisfaction	satisfaction	NOUN
easat-6827	100	26	in	in	ADP
easat-6827	100	27	the	the	DET
easat-6827	100	28	banking	banking	NOUN
easat-6827	100	29	industry	industry	NOUN
easat-6827	100	30	,	,	PUNCT
easat-6827	100	31	chakraborty	chakraborty	PROPN
easat-6827	100	32	,	,	PUNCT
easat-6827	100	33	et	et	PROPN
easat-6827	100	34	al	al	PROPN
easat-6827	100	35	.	.	PUNCT
easat-6827	101	1	[	[	X
easat-6827	101	2	53	53	NUM
easat-6827	101	3	]	]	PUNCT
easat-6827	101	4	have	have	AUX
easat-6827	101	5	examined	examine	VERB
easat-6827	101	6	digitalisation	digitalisation	NOUN
easat-6827	101	7	’s	’s	PART
easat-6827	101	8	impact	impact	NOUN
easat-6827	101	9	on	on	ADP
easat-6827	101	10	passenger	passenger	NOUN
easat-6827	101	11	satisfaction	satisfaction	NOUN
easat-6827	101	12	in	in	ADP
easat-6827	101	13	the	the	DET
easat-6827	101	14	airline	airline	NOUN
easat-6827	101	15	industry	industry	NOUN
easat-6827	101	16	and	and	CCONJ
easat-6827	101	17	forid	forid	NOUN
easat-6827	101	18	,	,	PUNCT
easat-6827	101	19	et	et	PROPN
easat-6827	101	20	al	al	PROPN
easat-6827	101	21	.	.	PUNCT
easat-6827	102	1	[	[	X
easat-6827	102	2	54	54	NUM
easat-6827	102	3	]	]	PUNCT
easat-6827	102	4	have	have	AUX
easat-6827	102	5	used	use	VERB
easat-6827	102	6	digitalization	digitalization	NOUN
easat-6827	102	7	and	and	CCONJ
easat-6827	102	8	servqual	servqual	ADJ
easat-6827	102	9	model	model	NOUN
easat-6827	102	10	to	to	PART
easat-6827	102	11	determine	determine	VERB
easat-6827	102	12	student	student	NOUN
easat-6827	102	13	satisfaction	satisfaction	NOUN
easat-6827	102	14	in	in	ADP
easat-6827	102	15	the	the	DET
easat-6827	102	16	education	education	NOUN
easat-6827	102	17	industry	industry	NOUN
easat-6827	102	18	.	.	PUNCT
easat-6827	103	1	however	however	ADV
easat-6827	103	2	,	,	PUNCT
easat-6827	103	3	none	none	NOUN
easat-6827	103	4	in	in	ADP
easat-6827	103	5	the	the	DET
easat-6827	103	6	shared	share	VERB
easat-6827	103	7	service	service	NOUN
easat-6827	103	8	domain	domain	NOUN
easat-6827	103	9	have	have	AUX
easat-6827	103	10	been	be	AUX
easat-6827	103	11	thoroughly	thoroughly	ADV
easat-6827	103	12	examined	examine	VERB
easat-6827	103	13	.	.	PUNCT
easat-6827	104	1	in	in	ADP
easat-6827	104	2	a	a	DET
easat-6827	104	3	nutshell	nutshell	NOUN
easat-6827	104	4	,	,	PUNCT
easat-6827	104	5	the	the	DET
easat-6827	104	6	inclusion	inclusion	NOUN
easat-6827	104	7	of	of	ADP
easat-6827	104	8	digitalization	digitalization	NOUN
easat-6827	104	9	as	as	ADP
easat-6827	104	10	a	a	DET
easat-6827	104	11	factor	factor	NOUN
easat-6827	104	12	in	in	ADP
easat-6827	104	13	the	the	DET
easat-6827	104	14	shared	share	VERB
easat-6827	104	15	service	service	NOUN
easat-6827	104	16	industry	industry	NOUN
easat-6827	104	17	has	have	VERB
easat-6827	104	18	yet	yet	ADV
easat-6827	104	19	to	to	PART
easat-6827	104	20	be	be	AUX
easat-6827	104	21	researched	research	VERB
easat-6827	104	22	profoundly	profoundly	ADV
easat-6827	104	23	from	from	ADP
easat-6827	104	24	an	an	DET
easat-6827	104	25	internal	internal	ADJ
easat-6827	104	26	customer	customer	NOUN
easat-6827	104	27	satisfaction	satisfaction	NOUN
easat-6827	104	28	-	-	PUNCT
easat-6827	104	29	centric	centric	NOUN
easat-6827	104	30	perspective	perspective	NOUN
easat-6827	104	31	.	.	PUNCT
easat-6827	105	1	two	two	NUM
easat-6827	105	2	main	main	ADJ
easat-6827	105	3	objectives	objective	NOUN
easat-6827	105	4	were	be	AUX
easat-6827	105	5	established	establish	VERB
easat-6827	105	6	to	to	PART
easat-6827	105	7	investigate	investigate	VERB
easat-6827	105	8	the	the	DET
easat-6827	105	9	study	study	NOUN
easat-6827	105	10	's	's	PART
easat-6827	105	11	purpose	purpose	NOUN
easat-6827	105	12	,	,	PUNCT
easat-6827	105	13	as	as	SCONJ
easat-6827	105	14	outlined	outline	VERB
easat-6827	105	15	below	below	ADP
easat-6827	105	16	thoroughly	thoroughly	ADV
easat-6827	105	17	:	:	PUNCT
easat-6827	105	18	1	1	X
easat-6827	105	19	.	.	PUNCT
easat-6827	105	20	to	to	PART
easat-6827	105	21	comprehend	comprehend	VERB
easat-6827	105	22	the	the	DET
easat-6827	105	23	effects	effect	NOUN
easat-6827	105	24	of	of	ADP
easat-6827	105	25	the	the	DET
easat-6827	105	26	covid-19	covid-19	PROPN
easat-6827	105	27	pandemic	pandemic	NOUN
easat-6827	105	28	on	on	ADP
easat-6827	105	29	shared	share	VERB
easat-6827	105	30	service	service	NOUN
easat-6827	105	31	centres	centre	NOUN
easat-6827	105	32	.	.	PUNCT
easat-6827	106	1	2	2	X
easat-6827	106	2	.	.	PUNCT
easat-6827	106	3	to	to	PART
easat-6827	106	4	investigate	investigate	VERB
easat-6827	106	5	the	the	DET
easat-6827	106	6	role	role	NOUN
easat-6827	106	7	of	of	ADP
easat-6827	106	8	digitalisation	digitalisation	NOUN
easat-6827	106	9	in	in	ADP
easat-6827	106	10	enhancing	enhance	VERB
easat-6827	106	11	customer	customer	NOUN
easat-6827	106	12	happiness	happiness	NOUN
easat-6827	106	13	in	in	ADP
easat-6827	106	14	a	a	DET
easat-6827	106	15	shared	share	VERB
easat-6827	106	16	service	service	NOUN
easat-6827	106	17	context	context	NOUN
easat-6827	106	18	.	.	PUNCT
easat-6827	107	1	285	285	NUM
easat-6827	107	2	edelweiss	edelweiss	PROPN
easat-6827	107	3	applied	apply	VERB
easat-6827	107	4	science	science	NOUN
easat-6827	107	5	and	and	CCONJ
easat-6827	107	6	technology	technology	NOUN
easat-6827	107	7	issn	issn	PROPN
easat-6827	107	8	:	:	PUNCT
easat-6827	107	9	2576	2576	NUM
easat-6827	107	10	-	-	SYM
easat-6827	107	11	8484	8484	NUM
easat-6827	107	12	vol	vol	NOUN
easat-6827	107	13	.	.	PROPN
easat-6827	108	1	9	9	NUM
easat-6827	108	2	,	,	PUNCT
easat-6827	108	3	no	no	INTJ
easat-6827	108	4	.	.	NOUN
easat-6827	108	5	5	5	NUM
easat-6827	108	6	:	:	SYM
easat-6827	108	7	282	282	NUM
easat-6827	108	8	-	-	SYM
easat-6827	108	9	299	299	NUM
easat-6827	108	10	,	,	PUNCT
easat-6827	108	11	2025	2025	NUM
easat-6827	108	12	doi	doi	NOUN
easat-6827	108	13	:	:	PUNCT
easat-6827	108	14	10.55214/25768484.v9i5.6827	10.55214/25768484.v9i5.6827	PROPN
easat-6827	108	15	©	©	PROPN
easat-6827	108	16	2025	2025	NUM
easat-6827	108	17	by	by	ADP
easat-6827	108	18	the	the	DET
easat-6827	108	19	authors	author	NOUN
easat-6827	108	20	;	;	PUNCT
easat-6827	108	21	licensee	licensee	PROPN
easat-6827	108	22	learning	learning	NOUN
easat-6827	108	23	gate	gate	NOUN
easat-6827	108	24	3	3	PROPN
easat-6827	108	25	.	.	PUNCT
easat-6827	108	26	literature	literature	PROPN
easat-6827	108	27	review	review	PROPN
easat-6827	108	28	service	service	NOUN
easat-6827	108	29	quality	quality	NOUN
easat-6827	108	30	refers	refer	VERB
easat-6827	108	31	to	to	ADP
easat-6827	108	32	the	the	DET
easat-6827	108	33	extent	extent	NOUN
easat-6827	108	34	to	to	PART
easat-6827	108	35	which	which	PRON
easat-6827	108	36	a	a	DET
easat-6827	108	37	service	service	NOUN
easat-6827	108	38	meets	meet	VERB
easat-6827	108	39	or	or	CCONJ
easat-6827	108	40	exceeds	exceed	VERB
easat-6827	108	41	customer	customer	NOUN
easat-6827	108	42	expectations	expectation	NOUN
easat-6827	108	43	[	[	X
easat-6827	108	44	55	55	NUM
easat-6827	108	45	]	]	PUNCT
easat-6827	108	46	.	.	PUNCT
easat-6827	109	1	it	it	PRON
easat-6827	109	2	encompasses	encompass	VERB
easat-6827	109	3	the	the	DET
easat-6827	109	4	overall	overall	ADJ
easat-6827	109	5	experience	experience	NOUN
easat-6827	109	6	and	and	CCONJ
easat-6827	109	7	satisfaction	satisfaction	NOUN
easat-6827	109	8	derived	derive	VERB
easat-6827	109	9	from	from	ADP
easat-6827	109	10	the	the	DET
easat-6827	109	11	delivery	delivery	NOUN
easat-6827	109	12	of	of	ADP
easat-6827	109	13	a	a	DET
easat-6827	109	14	service	service	NOUN
easat-6827	109	15	.	.	PUNCT
easat-6827	110	1	the	the	DET
easat-6827	110	2	studies	study	NOUN
easat-6827	110	3	on	on	ADP
easat-6827	110	4	service	service	NOUN
easat-6827	110	5	quality	quality	NOUN
easat-6827	110	6	are	be	AUX
easat-6827	110	7	nothing	nothing	PRON
easat-6827	110	8	new	new	ADJ
easat-6827	110	9	.	.	PUNCT
easat-6827	111	1	there	there	PRON
easat-6827	111	2	is	be	VERB
easat-6827	111	3	sufficient	sufficient	ADJ
easat-6827	111	4	scholarly	scholarly	ADJ
easat-6827	111	5	work	work	NOUN
easat-6827	111	6	of	of	ADP
easat-6827	111	7	more	more	ADJ
easat-6827	111	8	than	than	ADP
easat-6827	111	9	30	30	NUM
easat-6827	111	10	years	year	NOUN
easat-6827	111	11	in	in	ADP
easat-6827	111	12	social	social	ADJ
easat-6827	111	13	science	science	NOUN
easat-6827	111	14	studies	study	NOUN
easat-6827	111	15	already	already	ADV
easat-6827	111	16	rooted	root	VERB
easat-6827	111	17	in	in	ADP
easat-6827	111	18	sq	sq	PROPN
easat-6827	111	19	[	[	X
easat-6827	111	20	56	56	NUM
easat-6827	111	21	]	]	PUNCT
easat-6827	111	22	.	.	PUNCT
easat-6827	112	1	many	many	ADJ
easat-6827	112	2	industries	industry	NOUN
easat-6827	112	3	,	,	PUNCT
easat-6827	112	4	namely	namely	ADV
easat-6827	112	5	the	the	DET
easat-6827	112	6	tertiary	tertiary	ADJ
easat-6827	112	7	sector	sector	NOUN
easat-6827	112	8	,	,	PUNCT
easat-6827	112	9	emphasise	emphasise	VERB
easat-6827	112	10	service	service	NOUN
easat-6827	112	11	quality	quality	NOUN
easat-6827	112	12	.	.	PUNCT
easat-6827	113	1	academic	academic	ADJ
easat-6827	113	2	research	research	NOUN
easat-6827	113	3	has	have	AUX
easat-6827	113	4	already	already	ADV
easat-6827	113	5	tied	tie	VERB
easat-6827	113	6	together	together	ADV
easat-6827	113	7	the	the	DET
easat-6827	113	8	relationship	relationship	NOUN
easat-6827	113	9	between	between	ADP
easat-6827	113	10	sq	sq	ADJ
easat-6827	113	11	and	and	CCONJ
easat-6827	113	12	customer	customer	NOUN
easat-6827	113	13	satisfaction	satisfaction	NOUN
easat-6827	113	14	,	,	PUNCT
easat-6827	113	15	discovered	discover	VERB
easat-6827	113	16	many	many	ADJ
easat-6827	113	17	years	year	NOUN
easat-6827	113	18	ago	ago	ADV
easat-6827	113	19	[	[	X
easat-6827	113	20	57	57	NUM
easat-6827	113	21	-	-	SYM
easat-6827	113	22	60	60	NUM
easat-6827	113	23	]	]	PUNCT
easat-6827	113	24	.	.	PUNCT
easat-6827	114	1	despite	despite	SCONJ
easat-6827	114	2	having	have	VERB
easat-6827	114	3	heaps	heap	NOUN
easat-6827	114	4	of	of	ADP
easat-6827	114	5	scholarly	scholarly	ADJ
easat-6827	114	6	articles	article	NOUN
easat-6827	114	7	on	on	ADP
easat-6827	114	8	this	this	DET
easat-6827	114	9	relationship	relationship	NOUN
easat-6827	114	10	,	,	PUNCT
easat-6827	114	11	exploring	explore	VERB
easat-6827	114	12	the	the	DET
easat-6827	114	13	link	link	NOUN
easat-6827	114	14	between	between	ADP
easat-6827	114	15	sq	sq	NOUN
easat-6827	114	16	and	and	CCONJ
easat-6827	114	17	customer	customer	NOUN
easat-6827	114	18	satisfaction	satisfaction	NOUN
easat-6827	114	19	continues	continue	VERB
easat-6827	114	20	in	in	ADP
easat-6827	114	21	different	different	ADJ
easat-6827	114	22	fields	field	NOUN
easat-6827	114	23	of	of	ADP
easat-6827	114	24	study	study	NOUN
easat-6827	114	25	.	.	PUNCT
easat-6827	115	1	for	for	ADP
easat-6827	115	2	example	example	NOUN
easat-6827	115	3	,	,	PUNCT
easat-6827	115	4	studies	study	NOUN
easat-6827	115	5	conducted	conduct	VERB
easat-6827	115	6	by	by	ADP
easat-6827	115	7	dangaiso	dangaiso	PROPN
easat-6827	115	8	,	,	PUNCT
easat-6827	115	9	et	et	PROPN
easat-6827	115	10	al	al	PROPN
easat-6827	115	11	.	.	PUNCT
easat-6827	116	1	[	[	X
easat-6827	116	2	61	61	NUM
easat-6827	116	3	]	]	PUNCT
easat-6827	116	4	examined	examine	VERB
easat-6827	116	5	the	the	DET
easat-6827	116	6	sq	sq	NOUN
easat-6827	116	7	in	in	ADP
easat-6827	116	8	the	the	DET
easat-6827	116	9	banking	banking	NOUN
easat-6827	116	10	sector	sector	NOUN
easat-6827	116	11	.	.	PUNCT
easat-6827	117	1	sq	sq	PROPN
easat-6827	117	2	is	be	AUX
easat-6827	117	3	a	a	DET
easat-6827	117	4	major	major	ADJ
easat-6827	117	5	indicator	indicator	NOUN
easat-6827	117	6	of	of	ADP
easat-6827	117	7	customer	customer	NOUN
easat-6827	117	8	satisfaction	satisfaction	NOUN
easat-6827	117	9	[	[	X
easat-6827	117	10	62	62	NUM
easat-6827	117	11	-	-	SYM
easat-6827	117	12	64	64	NUM
easat-6827	117	13	]	]	PUNCT
easat-6827	117	14	.	.	PUNCT
easat-6827	118	1	only	only	ADV
easat-6827	118	2	when	when	SCONJ
easat-6827	118	3	customers	customer	NOUN
easat-6827	118	4	are	be	AUX
easat-6827	118	5	satisfied	satisfied	ADJ
easat-6827	118	6	with	with	ADP
easat-6827	118	7	the	the	DET
easat-6827	118	8	sq	sq	NOUN
easat-6827	118	9	of	of	ADP
easat-6827	118	10	a	a	DET
easat-6827	118	11	business	business	NOUN
easat-6827	118	12	will	will	AUX
easat-6827	118	13	they	they	PRON
easat-6827	118	14	proceed	proceed	VERB
easat-6827	118	15	to	to	PART
easat-6827	118	16	be	be	AUX
easat-6827	118	17	loyal	loyal	ADJ
easat-6827	118	18	.	.	PUNCT
easat-6827	119	1	this	this	PRON
easat-6827	119	2	is	be	AUX
easat-6827	119	3	supported	support	VERB
easat-6827	119	4	by	by	ADP
easat-6827	119	5	others	other	NOUN
easat-6827	119	6	as	as	ADV
easat-6827	119	7	well	well	ADV
easat-6827	119	8	[	[	X
easat-6827	119	9	65	65	NUM
easat-6827	119	10	-	-	SYM
easat-6827	119	11	67	67	NUM
easat-6827	119	12	]	]	PUNCT
easat-6827	119	13	.	.	PUNCT
easat-6827	120	1	hence	hence	ADV
easat-6827	120	2	,	,	PUNCT
easat-6827	120	3	it	it	PRON
easat-6827	120	4	shows	show	VERB
easat-6827	120	5	that	that	SCONJ
easat-6827	120	6	sq	sq	PRON
easat-6827	120	7	is	be	AUX
easat-6827	120	8	a	a	DET
easat-6827	120	9	determinant	determinant	NOUN
easat-6827	120	10	of	of	ADP
easat-6827	120	11	satisfaction	satisfaction	NOUN
easat-6827	120	12	and	and	CCONJ
easat-6827	120	13	loyalty	loyalty	NOUN
easat-6827	120	14	.	.	PUNCT
easat-6827	121	1	a	a	DET
easat-6827	121	2	study	study	NOUN
easat-6827	121	3	by	by	ADP
easat-6827	121	4	zhou	zhou	PROPN
easat-6827	121	5	,	,	PUNCT
easat-6827	121	6	et	et	PROPN
easat-6827	121	7	al	al	PROPN
easat-6827	121	8	.	.	PUNCT
easat-6827	122	1	[	[	X
easat-6827	122	2	68	68	NUM
easat-6827	122	3	]	]	PUNCT
easat-6827	122	4	establishes	establish	VERB
easat-6827	122	5	a	a	DET
easat-6827	122	6	positive	positive	ADJ
easat-6827	122	7	relationship	relationship	NOUN
easat-6827	122	8	between	between	ADP
easat-6827	122	9	loyalty	loyalty	NOUN
easat-6827	122	10	and	and	CCONJ
easat-6827	122	11	sq	sq	NOUN
easat-6827	122	12	.	.	PROPN
easat-6827	122	13	regarding	regard	VERB
easat-6827	122	14	sscs	ssc	NOUN
easat-6827	122	15	,	,	PUNCT
easat-6827	122	16	prioritising	prioritise	VERB
easat-6827	122	17	sq	sq	PROPN
easat-6827	122	18	is	be	AUX
easat-6827	122	19	a	a	DET
easat-6827	122	20	major	major	ADJ
easat-6827	122	21	focus	focus	NOUN
easat-6827	122	22	for	for	ADP
easat-6827	122	23	achieving	achieve	VERB
easat-6827	122	24	satisfaction	satisfaction	NOUN
easat-6827	122	25	and	and	CCONJ
easat-6827	122	26	loyalty	loyalty	NOUN
easat-6827	122	27	.	.	PUNCT
easat-6827	123	1	the	the	DET
easat-6827	123	2	study	study	NOUN
easat-6827	123	3	by	by	ADP
easat-6827	123	4	wu	wu	PROPN
easat-6827	123	5	,	,	PUNCT
easat-6827	123	6	et	et	PROPN
easat-6827	123	7	al	al	PROPN
easat-6827	123	8	.	.	PUNCT
easat-6827	124	1	[	[	X
easat-6827	124	2	69	69	NUM
easat-6827	124	3	]	]	PUNCT
easat-6827	124	4	depicted	depict	VERB
easat-6827	124	5	that	that	SCONJ
easat-6827	124	6	the	the	DET
easat-6827	124	7	employees	employee	NOUN
easat-6827	124	8	of	of	ADP
easat-6827	124	9	sscs	ssc	NOUN
easat-6827	124	10	would	would	AUX
easat-6827	124	11	strive	strive	VERB
easat-6827	124	12	to	to	PART
easat-6827	124	13	do	do	VERB
easat-6827	124	14	their	their	PRON
easat-6827	124	15	best	good	ADJ
easat-6827	124	16	to	to	PART
easat-6827	124	17	provide	provide	VERB
easat-6827	124	18	excellent	excellent	ADJ
easat-6827	124	19	service	service	NOUN
easat-6827	124	20	to	to	ADP
easat-6827	124	21	their	their	PRON
easat-6827	124	22	clients	client	NOUN
easat-6827	124	23	.	.	PUNCT
easat-6827	125	1	chen	chen	PROPN
easat-6827	125	2	,	,	PUNCT
easat-6827	125	3	et	et	PROPN
easat-6827	125	4	al	al	PROPN
easat-6827	125	5	.	.	PUNCT
easat-6827	126	1	[	[	X
easat-6827	126	2	70	70	X
easat-6827	126	3	]	]	PUNCT
easat-6827	126	4	claims	claim	VERB
easat-6827	126	5	that	that	SCONJ
easat-6827	126	6	the	the	DET
easat-6827	126	7	clients	client	NOUN
easat-6827	126	8	of	of	ADP
easat-6827	126	9	sscs	ssc	NOUN
easat-6827	126	10	would	would	AUX
easat-6827	126	11	want	want	VERB
easat-6827	126	12	accurate	accurate	ADJ
easat-6827	126	13	service	service	NOUN
easat-6827	126	14	from	from	ADP
easat-6827	126	15	them	they	PRON
easat-6827	126	16	.	.	PUNCT
easat-6827	127	1	this	this	PRON
easat-6827	127	2	is	be	AUX
easat-6827	127	3	also	also	ADV
easat-6827	127	4	supported	support	VERB
easat-6827	127	5	by	by	ADP
easat-6827	127	6	avdekins	avdekin	NOUN
easat-6827	127	7	and	and	CCONJ
easat-6827	127	8	savrasovs	savrasovs	NOUN
easat-6827	127	9	[	[	X
easat-6827	127	10	71	71	NUM
easat-6827	127	11	]	]	PUNCT
easat-6827	127	12	who	who	PRON
easat-6827	127	13	indicate	indicate	VERB
easat-6827	127	14	that	that	DET
easat-6827	127	15	accuracy	accuracy	NOUN
easat-6827	127	16	in	in	ADP
easat-6827	127	17	shared	share	VERB
easat-6827	127	18	service	service	NOUN
easat-6827	127	19	transactions	transaction	NOUN
easat-6827	127	20	would	would	AUX
easat-6827	127	21	determine	determine	VERB
easat-6827	127	22	whether	whether	SCONJ
easat-6827	127	23	clients	client	NOUN
easat-6827	127	24	would	would	AUX
easat-6827	127	25	want	want	VERB
easat-6827	127	26	to	to	PART
easat-6827	127	27	prolong	prolong	VERB
easat-6827	127	28	their	their	PRON
easat-6827	127	29	business	business	NOUN
easat-6827	127	30	with	with	ADP
easat-6827	127	31	sscs	ssc	NOUN
easat-6827	127	32	.	.	PUNCT
easat-6827	128	1	in	in	ADP
easat-6827	128	2	recent	recent	ADJ
easat-6827	128	3	years	year	NOUN
easat-6827	128	4	,	,	PUNCT
easat-6827	128	5	a	a	DET
easat-6827	128	6	strong	strong	ADJ
easat-6827	128	7	trend	trend	NOUN
easat-6827	128	8	among	among	ADP
easat-6827	128	9	multi	multi	ADJ
easat-6827	128	10	-	-	ADJ
easat-6827	128	11	divisional	divisional	ADJ
easat-6827	128	12	firms	firm	NOUN
easat-6827	128	13	has	have	AUX
easat-6827	128	14	been	be	AUX
easat-6827	128	15	to	to	PART
easat-6827	128	16	consolidate	consolidate	VERB
easat-6827	128	17	and	and	CCONJ
easat-6827	128	18	standardise	standardise	VERB
easat-6827	128	19	these	these	DET
easat-6827	128	20	services	service	NOUN
easat-6827	128	21	to	to	PART
easat-6827	128	22	optimize	optimize	VERB
easat-6827	128	23	resources	resource	NOUN
easat-6827	128	24	enterprise	enterprise	NOUN
easat-6827	128	25	-	-	PUNCT
easat-6827	128	26	wide	wide	ADJ
easat-6827	128	27	to	to	PART
easat-6827	128	28	serve	serve	VERB
easat-6827	128	29	this	this	DET
easat-6827	128	30	purpose	purpose	NOUN
easat-6827	128	31	,	,	PUNCT
easat-6827	128	32	sscs	ssc	NOUN
easat-6827	128	33	are	be	AUX
easat-6827	128	34	set	set	VERB
easat-6827	128	35	up	up	ADP
easat-6827	128	36	as	as	SCONJ
easat-6827	128	37	the	the	DET
easat-6827	128	38	organisational	organisational	ADJ
easat-6827	128	39	units	unit	NOUN
easat-6827	128	40	within	within	ADP
easat-6827	128	41	the	the	DET
easat-6827	128	42	corporation	corporation	NOUN
easat-6827	128	43	to	to	PART
easat-6827	128	44	provide	provide	VERB
easat-6827	128	45	common	common	ADJ
easat-6827	128	46	support	support	NOUN
easat-6827	128	47	services	service	NOUN
easat-6827	128	48	,	,	PUNCT
easat-6827	128	49	functioning	function	VERB
easat-6827	128	50	as	as	ADP
easat-6827	128	51	service	service	NOUN
easat-6827	128	52	suppliers	supplier	NOUN
easat-6827	128	53	to	to	ADP
easat-6827	128	54	internal	internal	ADJ
easat-6827	128	55	customers	customer	NOUN
easat-6827	128	56	richter	richter	NOUN
easat-6827	128	57	and	and	CCONJ
easat-6827	128	58	brühl	brühl	NOUN
easat-6827	128	59	[	[	X
easat-6827	128	60	72	72	NUM
easat-6827	128	61	]	]	PUNCT
easat-6827	128	62	and	and	CCONJ
easat-6827	128	63	paagman	paagman	NOUN
easat-6827	128	64	[	[	X
easat-6827	128	65	73	73	NUM
easat-6827	128	66	]	]	PUNCT
easat-6827	128	67	in	in	ADP
easat-6827	128	68	chen	chen	PROPN
easat-6827	128	69	,	,	PUNCT
easat-6827	128	70	et	et	PROPN
easat-6827	128	71	al	al	PROPN
easat-6827	128	72	.	.	PUNCT
easat-6827	129	1	[	[	X
easat-6827	129	2	70	70	NUM
easat-6827	129	3	]	]	PUNCT
easat-6827	129	4	.	.	PUNCT
easat-6827	130	1	shuib	shuib	PROPN
easat-6827	131	1	[	[	X
easat-6827	131	2	74	74	NUM
easat-6827	131	3	]	]	PUNCT
easat-6827	131	4	says	say	VERB
easat-6827	131	5	that	that	SCONJ
easat-6827	131	6	anyone	anyone	PRON
easat-6827	131	7	in	in	ADP
easat-6827	131	8	an	an	DET
easat-6827	131	9	organisation	organisation	NOUN
easat-6827	131	10	who	who	PRON
easat-6827	131	11	consumes	consume	VERB
easat-6827	131	12	services	service	NOUN
easat-6827	131	13	or	or	CCONJ
easat-6827	131	14	products	product	NOUN
easat-6827	131	15	provided	provide	VERB
easat-6827	131	16	by	by	ADP
easat-6827	131	17	other	other	ADJ
easat-6827	131	18	employees	employee	NOUN
easat-6827	131	19	in	in	ADP
easat-6827	131	20	the	the	DET
easat-6827	131	21	same	same	ADJ
easat-6827	131	22	organisation	organisation	NOUN
easat-6827	131	23	is	be	AUX
easat-6827	131	24	known	know	VERB
easat-6827	131	25	as	as	ADP
easat-6827	131	26	an	an	DET
easat-6827	131	27	internal	internal	ADJ
easat-6827	131	28	customer	customer	NOUN
easat-6827	131	29	.	.	PUNCT
easat-6827	132	1	hence	hence	ADV
easat-6827	132	2	,	,	PUNCT
easat-6827	132	3	this	this	DET
easat-6827	132	4	study	study	NOUN
easat-6827	132	5	will	will	AUX
easat-6827	132	6	explore	explore	VERB
easat-6827	132	7	the	the	DET
easat-6827	132	8	importance	importance	NOUN
easat-6827	132	9	of	of	ADP
easat-6827	132	10	service	service	NOUN
easat-6827	132	11	quality	quality	NOUN
easat-6827	132	12	towards	towards	ADP
easat-6827	132	13	obtaining	obtain	VERB
easat-6827	132	14	customer	customer	NOUN
easat-6827	132	15	satisfaction	satisfaction	NOUN
easat-6827	132	16	from	from	ADP
easat-6827	132	17	the	the	DET
easat-6827	132	18	lens	lens	NOUN
easat-6827	132	19	of	of	ADP
easat-6827	132	20	internal	internal	ADJ
easat-6827	132	21	customers	customer	NOUN
easat-6827	132	22	of	of	ADP
easat-6827	132	23	the	the	DET
easat-6827	132	24	shared	share	VERB
easat-6827	132	25	service	service	NOUN
easat-6827	132	26	environment	environment	NOUN
easat-6827	132	27	.	.	PUNCT
easat-6827	133	1	internal	internal	ADJ
easat-6827	133	2	customer	customer	NOUN
easat-6827	133	3	satisfaction	satisfaction	NOUN
easat-6827	133	4	refers	refer	VERB
easat-6827	133	5	to	to	ADP
easat-6827	133	6	internal	internal	ADJ
easat-6827	133	7	organisation	organisation	NOUN
easat-6827	133	8	employees	employee	NOUN
easat-6827	133	9	'	'	PART
easat-6827	133	10	happiness	happiness	NOUN
easat-6827	133	11	and	and	CCONJ
easat-6827	133	12	unhappiness	unhappiness	NOUN
easat-6827	133	13	based	base	VERB
easat-6827	133	14	on	on	ADP
easat-6827	133	15	their	their	PRON
easat-6827	133	16	perceived	perceive	VERB
easat-6827	133	17	quality	quality	NOUN
easat-6827	133	18	of	of	ADP
easat-6827	133	19	service	service	NOUN
easat-6827	133	20	and	and	CCONJ
easat-6827	133	21	the	the	DET
easat-6827	133	22	services	service	NOUN
easat-6827	133	23	received	receive	VERB
easat-6827	133	24	from	from	ADP
easat-6827	133	25	internal	internal	ADJ
easat-6827	133	26	service	service	NOUN
easat-6827	133	27	providers	provider	NOUN
easat-6827	133	28	[	[	X
easat-6827	133	29	75	75	NUM
easat-6827	133	30	]	]	PUNCT
easat-6827	133	31	.	.	PUNCT
easat-6827	134	1	the	the	DET
easat-6827	134	2	issue	issue	NOUN
easat-6827	134	3	of	of	ADP
easat-6827	134	4	internal	internal	ADJ
easat-6827	134	5	customer	customer	NOUN
easat-6827	134	6	satisfaction	satisfaction	NOUN
easat-6827	134	7	has	have	AUX
easat-6827	134	8	emerged	emerge	VERB
easat-6827	134	9	as	as	ADP
easat-6827	134	10	a	a	DET
easat-6827	134	11	matter	matter	NOUN
easat-6827	134	12	of	of	ADP
easat-6827	134	13	concern	concern	NOUN
easat-6827	134	14	that	that	PRON
easat-6827	134	15	demands	demand	VERB
easat-6827	134	16	consideration	consideration	NOUN
easat-6827	134	17	inside	inside	ADP
easat-6827	134	18	the	the	DET
easat-6827	134	19	shared	share	VERB
easat-6827	134	20	services	service	NOUN
easat-6827	134	21	environment	environment	NOUN
easat-6827	134	22	in	in	ADP
easat-6827	134	23	the	the	DET
easat-6827	134	24	era	era	NOUN
easat-6827	134	25	of	of	ADP
easat-6827	134	26	the	the	DET
easat-6827	134	27	20s	20	NOUN
easat-6827	134	28	[	[	X
easat-6827	134	29	70	70	NUM
easat-6827	134	30	]	]	PUNCT
easat-6827	134	31	.	.	PUNCT
easat-6827	135	1	employee	employee	NOUN
easat-6827	135	2	satisfaction	satisfaction	NOUN
easat-6827	135	3	and	and	CCONJ
easat-6827	135	4	retention	retention	NOUN
easat-6827	135	5	are	be	AUX
easat-6827	135	6	influenced	influence	VERB
easat-6827	135	7	by	by	ADP
easat-6827	135	8	job	job	NOUN
easat-6827	135	9	enrichment	enrichment	NOUN
easat-6827	135	10	and	and	CCONJ
easat-6827	135	11	work	work	NOUN
easat-6827	135	12	-	-	PUNCT
easat-6827	135	13	life	life	NOUN
easat-6827	135	14	quality	quality	NOUN
easat-6827	135	15	[	[	X
easat-6827	135	16	76	76	NUM
easat-6827	135	17	]	]	PUNCT
easat-6827	135	18	which	which	PRON
easat-6827	135	19	are	be	AUX
easat-6827	135	20	crucial	crucial	ADJ
easat-6827	135	21	in	in	ADP
easat-6827	135	22	the	the	DET
easat-6827	135	23	shared	share	VERB
easat-6827	135	24	service	service	NOUN
easat-6827	135	25	environment	environment	NOUN
easat-6827	135	26	where	where	SCONJ
easat-6827	135	27	employees	employee	NOUN
easat-6827	135	28	rely	rely	VERB
easat-6827	135	29	heavily	heavily	ADV
easat-6827	135	30	on	on	ADP
easat-6827	135	31	digital	digital	ADJ
easat-6827	135	32	platforms	platform	NOUN
easat-6827	135	33	to	to	PART
easat-6827	135	34	perform	perform	VERB
easat-6827	135	35	their	their	PRON
easat-6827	135	36	tasks	task	NOUN
easat-6827	135	37	.	.	PUNCT
easat-6827	136	1	ensuring	ensure	VERB
easat-6827	136	2	a	a	DET
easat-6827	136	3	high	high	ADJ
easat-6827	136	4	quality	quality	NOUN
easat-6827	136	5	of	of	ADP
easat-6827	136	6	work	work	NOUN
easat-6827	136	7	life	life	NOUN
easat-6827	136	8	is	be	AUX
easat-6827	136	9	essential	essential	ADJ
easat-6827	136	10	in	in	ADP
easat-6827	136	11	maintaining	maintain	VERB
easat-6827	136	12	motivation	motivation	NOUN
easat-6827	136	13	and	and	CCONJ
easat-6827	136	14	engagement	engagement	NOUN
easat-6827	136	15	within	within	ADP
easat-6827	136	16	captive	captive	ADJ
easat-6827	136	17	shared	share	VERB
easat-6827	136	18	service	service	NOUN
easat-6827	136	19	centres	centre	NOUN
easat-6827	136	20	.	.	PUNCT
easat-6827	137	1	according	accord	VERB
easat-6827	137	2	to	to	ADP
easat-6827	137	3	shuib	shuib	NOUN
easat-6827	137	4	[	[	X
easat-6827	137	5	74	74	NUM
easat-6827	137	6	]	]	PUNCT
easat-6827	137	7	it	it	PRON
easat-6827	137	8	is	be	AUX
easat-6827	137	9	important	important	ADJ
easat-6827	137	10	to	to	PART
easat-6827	137	11	investigate	investigate	VERB
easat-6827	137	12	and	and	CCONJ
easat-6827	137	13	comprehend	comprehend	VERB
easat-6827	137	14	the	the	DET
easat-6827	137	15	idea	idea	NOUN
easat-6827	137	16	of	of	ADP
easat-6827	137	17	internal	internal	ADJ
easat-6827	137	18	customers	customer	NOUN
easat-6827	137	19	better	well	ADV
easat-6827	137	20	in	in	ADP
easat-6827	137	21	the	the	DET
easat-6827	137	22	context	context	NOUN
easat-6827	137	23	of	of	ADP
easat-6827	137	24	organisations	organisation	NOUN
easat-6827	137	25	.	.	PUNCT
easat-6827	138	1	the	the	DET
easat-6827	138	2	existing	exist	VERB
easat-6827	138	3	literature	literature	NOUN
easat-6827	138	4	on	on	ADP
easat-6827	138	5	customer	customer	NOUN
easat-6827	138	6	orientation	orientation	NOUN
easat-6827	138	7	mostly	mostly	ADV
easat-6827	138	8	emphasises	emphasise	VERB
easat-6827	138	9	the	the	DET
easat-6827	138	10	significance	significance	NOUN
easat-6827	138	11	of	of	ADP
easat-6827	138	12	external	external	ADJ
easat-6827	138	13	consumers	consumer	NOUN
easat-6827	138	14	while	while	SCONJ
easat-6827	138	15	giving	give	VERB
easat-6827	138	16	less	less	ADJ
easat-6827	138	17	consideration	consideration	NOUN
easat-6827	138	18	to	to	ADP
easat-6827	138	19	the	the	DET
easat-6827	138	20	function	function	NOUN
easat-6827	138	21	of	of	ADP
easat-6827	138	22	internal	internal	ADJ
easat-6827	138	23	customers	customer	NOUN
easat-6827	138	24	or	or	CCONJ
easat-6827	138	25	workers	worker	NOUN
easat-6827	138	26	inside	inside	ADP
easat-6827	138	27	a	a	DET
easat-6827	138	28	company	company	NOUN
easat-6827	138	29	[	[	X
easat-6827	138	30	77	77	NUM
easat-6827	138	31	-	-	SYM
easat-6827	138	32	79	79	NUM
easat-6827	138	33	]	]	PUNCT
easat-6827	138	34	.	.	PUNCT
easat-6827	139	1	hence	hence	ADV
easat-6827	139	2	,	,	PUNCT
easat-6827	139	3	it	it	PRON
easat-6827	139	4	is	be	AUX
easat-6827	139	5	essential	essential	ADJ
easat-6827	139	6	to	to	PART
easat-6827	139	7	emphasise	emphasise	VERB
easat-6827	139	8	internal	internal	ADJ
easat-6827	139	9	consumers	consumer	NOUN
easat-6827	139	10	within	within	ADP
easat-6827	139	11	the	the	DET
easat-6827	139	12	framework	framework	NOUN
easat-6827	139	13	of	of	ADP
easat-6827	139	14	shared	share	VERB
easat-6827	139	15	services	service	NOUN
easat-6827	139	16	.	.	PUNCT
easat-6827	140	1	this	this	PRON
easat-6827	140	2	implies	imply	VERB
easat-6827	140	3	that	that	SCONJ
easat-6827	140	4	captive	captive	ADJ
easat-6827	140	5	shared	share	VERB
easat-6827	140	6	services	service	NOUN
easat-6827	140	7	that	that	PRON
easat-6827	140	8	serve	serve	VERB
easat-6827	140	9	internal	internal	ADJ
easat-6827	140	10	customers	customer	NOUN
easat-6827	140	11	within	within	ADP
easat-6827	140	12	an	an	DET
easat-6827	140	13	organisation	organisation	NOUN
easat-6827	140	14	are	be	AUX
easat-6827	140	15	responsible	responsible	ADJ
easat-6827	140	16	for	for	ADP
easat-6827	140	17	upholding	uphold	VERB
easat-6827	140	18	good	good	ADJ
easat-6827	140	19	services	service	NOUN
easat-6827	140	20	for	for	ADP
easat-6827	140	21	employee	employee	NOUN
easat-6827	140	22	satisfaction	satisfaction	NOUN
easat-6827	140	23	.	.	PUNCT
easat-6827	141	1	in	in	ADP
easat-6827	141	2	reflecting	reflect	VERB
easat-6827	141	3	on	on	ADP
easat-6827	141	4	the	the	DET
easat-6827	141	5	measurement	measurement	NOUN
easat-6827	141	6	of	of	ADP
easat-6827	141	7	internal	internal	ADJ
easat-6827	141	8	customer	customer	NOUN
easat-6827	141	9	satisfaction	satisfaction	NOUN
easat-6827	141	10	within	within	ADP
easat-6827	141	11	sscs	ssc	NOUN
easat-6827	141	12	,	,	PUNCT
easat-6827	141	13	it	it	PRON
easat-6827	141	14	is	be	AUX
easat-6827	141	15	possible	possible	ADJ
easat-6827	141	16	to	to	PART
easat-6827	141	17	use	use	VERB
easat-6827	141	18	the	the	DET
easat-6827	141	19	established	establish	VERB
easat-6827	141	20	tool	tool	NOUN
easat-6827	141	21	of	of	ADP
easat-6827	141	22	servqual	servqual	ADJ
easat-6827	141	23	,	,	PUNCT
easat-6827	141	24	which	which	PRON
easat-6827	141	25	was	be	AUX
easat-6827	141	26	developed	develop	VERB
easat-6827	141	27	in	in	ADP
easat-6827	141	28	the	the	DET
easat-6827	141	29	early	early	ADJ
easat-6827	141	30	1980s	1980	NOUN
easat-6827	141	31	to	to	PART
easat-6827	141	32	measure	measure	VERB
easat-6827	141	33	customer	customer	NOUN
easat-6827	141	34	satisfaction	satisfaction	NOUN
easat-6827	141	35	[	[	X
easat-6827	141	36	80	80	NUM
easat-6827	141	37	]	]	PUNCT
easat-6827	141	38	.	.	PUNCT
easat-6827	142	1	the	the	DET
easat-6827	142	2	servqual	servqual	ADJ
easat-6827	142	3	model	model	NOUN
easat-6827	142	4	has	have	AUX
easat-6827	142	5	been	be	AUX
easat-6827	142	6	widely	widely	ADV
easat-6827	142	7	recognised	recognise	VERB
easat-6827	142	8	as	as	ADP
easat-6827	142	9	a	a	DET
easat-6827	142	10	valuable	valuable	ADJ
easat-6827	142	11	tool	tool	NOUN
easat-6827	142	12	for	for	ADP
easat-6827	142	13	assessing	assess	VERB
easat-6827	142	14	service	service	NOUN
easat-6827	142	15	quality	quality	NOUN
easat-6827	142	16	across	across	ADP
easat-6827	142	17	various	various	ADJ
easat-6827	142	18	industries	industry	NOUN
easat-6827	142	19	.	.	PUNCT
easat-6827	143	1	servqual	servqual	ADJ
easat-6827	143	2	is	be	AUX
easat-6827	143	3	a	a	DET
easat-6827	143	4	complete	complete	ADJ
easat-6827	143	5	scale	scale	NOUN
easat-6827	143	6	that	that	PRON
easat-6827	143	7	assesses	assess	VERB
easat-6827	143	8	service	service	NOUN
easat-6827	143	9	quality	quality	NOUN
easat-6827	143	10	using	use	VERB
easat-6827	143	11	five	five	NUM
easat-6827	143	12	dimensions	dimension	NOUN
easat-6827	143	13	:	:	PUNCT
easat-6827	143	14	tangibility	tangibility	NOUN
easat-6827	143	15	,	,	PUNCT
easat-6827	143	16	dependability	dependability	NOUN
easat-6827	143	17	,	,	PUNCT
easat-6827	143	18	responsiveness	responsiveness	NOUN
easat-6827	143	19	,	,	PUNCT
easat-6827	143	20	assurance	assurance	NOUN
easat-6827	143	21	,	,	PUNCT
easat-6827	143	22	and	and	CCONJ
easat-6827	143	23	empathy	empathy	NOUN
easat-6827	143	24	[	[	X
easat-6827	143	25	81	81	NUM
easat-6827	143	26	]	]	PUNCT
easat-6827	143	27	.	.	PUNCT
easat-6827	144	1	these	these	DET
easat-6827	144	2	dimensions	dimension	NOUN
easat-6827	144	3	enable	enable	VERB
easat-6827	144	4	businesses	business	NOUN
easat-6827	144	5	to	to	PART
easat-6827	144	6	assess	assess	VERB
easat-6827	144	7	and	and	CCONJ
easat-6827	144	8	enhance	enhance	VERB
easat-6827	144	9	the	the	DET
easat-6827	144	10	quality	quality	NOUN
easat-6827	144	11	of	of	ADP
easat-6827	144	12	their	their	PRON
easat-6827	144	13	services	service	NOUN
easat-6827	144	14	by	by	ADP
easat-6827	144	15	concentrating	concentrate	VERB
easat-6827	144	16	on	on	ADP
easat-6827	144	17	critical	critical	ADJ
easat-6827	144	18	factors	factor	NOUN
easat-6827	144	19	essential	essential	ADJ
easat-6827	144	20	for	for	ADP
easat-6827	144	21	client	client	NOUN
easat-6827	144	22	satisfaction	satisfaction	NOUN
easat-6827	144	23	[	[	X
easat-6827	144	24	82	82	NUM
easat-6827	144	25	-	-	SYM
easat-6827	144	26	84	84	NUM
easat-6827	144	27	]	]	PUNCT
easat-6827	144	28	.	.	PUNCT
easat-6827	145	1	relying	rely	VERB
easat-6827	145	2	on	on	ADP
easat-6827	145	3	this	this	DET
easat-6827	145	4	model	model	NOUN
easat-6827	145	5	,	,	PUNCT
easat-6827	145	6	many	many	ADJ
easat-6827	145	7	scholarly	scholarly	ADJ
easat-6827	145	8	works	work	NOUN
easat-6827	145	9	have	have	AUX
easat-6827	145	10	utilised	utilise	VERB
easat-6827	145	11	servqual	servqual	ADJ
easat-6827	145	12	to	to	PART
easat-6827	145	13	measure	measure	VERB
easat-6827	145	14	customer	customer	NOUN
easat-6827	145	15	satisfaction	satisfaction	NOUN
easat-6827	145	16	[	[	X
easat-6827	145	17	85	85	NUM
easat-6827	145	18	-	-	SYM
easat-6827	145	19	87	87	NUM
easat-6827	145	20	]	]	PUNCT
easat-6827	145	21	.	.	PUNCT
easat-6827	146	1	the	the	DET
easat-6827	146	2	findings	finding	NOUN
easat-6827	146	3	are	be	AUX
easat-6827	146	4	consistent	consistent	ADJ
easat-6827	146	5	with	with	ADP
easat-6827	146	6	others	other	NOUN
easat-6827	146	7	[	[	X
easat-6827	146	8	74	74	NUM
easat-6827	146	9	,	,	PUNCT
easat-6827	146	10	88	88	NUM
easat-6827	146	11	,	,	PUNCT
easat-6827	146	12	89	89	NUM
easat-6827	146	13	]	]	PUNCT
easat-6827	146	14	.	.	PUNCT
easat-6827	147	1	286	286	NUM
easat-6827	147	2	edelweiss	edelweiss	PROPN
easat-6827	147	3	applied	apply	VERB
easat-6827	147	4	science	science	NOUN
easat-6827	147	5	and	and	CCONJ
easat-6827	147	6	technology	technology	NOUN
easat-6827	147	7	issn	issn	PROPN
easat-6827	147	8	:	:	PUNCT
easat-6827	147	9	2576	2576	NUM
easat-6827	147	10	-	-	SYM
easat-6827	147	11	8484	8484	NUM
easat-6827	147	12	vol	vol	NOUN
easat-6827	147	13	.	.	PROPN
easat-6827	148	1	9	9	NUM
easat-6827	148	2	,	,	PUNCT
easat-6827	148	3	no	no	INTJ
easat-6827	148	4	.	.	NOUN
easat-6827	148	5	5	5	NUM
easat-6827	148	6	:	:	SYM
easat-6827	148	7	282	282	NUM
easat-6827	148	8	-	-	SYM
easat-6827	148	9	299	299	NUM
easat-6827	148	10	,	,	PUNCT
easat-6827	148	11	2025	2025	NUM
easat-6827	148	12	doi	doi	NOUN
easat-6827	148	13	:	:	PUNCT
easat-6827	148	14	10.55214/25768484.v9i5.6827	10.55214/25768484.v9i5.6827	PROPN
easat-6827	148	15	©	©	PROPN
easat-6827	148	16	2025	2025	NUM
easat-6827	148	17	by	by	ADP
easat-6827	148	18	the	the	DET
easat-6827	148	19	authors	author	NOUN
easat-6827	148	20	;	;	PUNCT
easat-6827	148	21	licensee	licensee	PROPN
easat-6827	148	22	learning	learning	NOUN
easat-6827	148	23	gate	gate	VERB
easat-6827	148	24	numerous	numerous	ADJ
easat-6827	148	25	studies	study	NOUN
easat-6827	148	26	have	have	AUX
easat-6827	148	27	applied	apply	VERB
easat-6827	148	28	the	the	DET
easat-6827	148	29	servqual	servqual	ADJ
easat-6827	148	30	model	model	NOUN
easat-6827	148	31	in	in	ADP
easat-6827	148	32	diverse	diverse	ADJ
easat-6827	148	33	industries	industry	NOUN
easat-6827	148	34	such	such	ADJ
easat-6827	148	35	as	as	ADP
easat-6827	148	36	healthcare	healthcare	NOUN
easat-6827	148	37	[	[	X
easat-6827	148	38	90	90	NUM
easat-6827	148	39	-	-	SYM
easat-6827	148	40	92	92	NUM
easat-6827	148	41	]	]	PUNCT
easat-6827	148	42	.	.	PUNCT
easat-6827	149	1	hospitality	hospitality	NOUN
easat-6827	150	1	[	[	X
easat-6827	150	2	93	93	NUM
easat-6827	150	3	-	-	SYM
easat-6827	150	4	95	95	NUM
easat-6827	150	5	]	]	PUNCT
easat-6827	150	6	.	.	PUNCT
easat-6827	151	1	banking	banking	NOUN
easat-6827	152	1	[	[	X
easat-6827	152	2	96	96	NUM
easat-6827	152	3	,	,	PUNCT
easat-6827	152	4	97	97	NUM
easat-6827	152	5	]	]	PUNCT
easat-6827	152	6	.	.	PUNCT
easat-6827	153	1	and	and	CCONJ
easat-6827	153	2	retail	retail	ADJ
easat-6827	153	3	[	[	X
easat-6827	153	4	98	98	NUM
easat-6827	153	5	-	-	SYM
easat-6827	153	6	100	100	NUM
easat-6827	153	7	]	]	PUNCT
easat-6827	153	8	.	.	PUNCT
easat-6827	154	1	for	for	ADP
easat-6827	154	2	instance	instance	NOUN
easat-6827	154	3	,	,	PUNCT
easat-6827	154	4	yesmin	yesmin	PROPN
easat-6827	154	5	,	,	PUNCT
easat-6827	154	6	et	et	PROPN
easat-6827	154	7	al	al	PROPN
easat-6827	154	8	.	.	PUNCT
easat-6827	155	1	[	[	X
easat-6827	155	2	100	100	NUM
easat-6827	155	3	]	]	PUNCT
easat-6827	155	4	applied	apply	VERB
easat-6827	155	5	servqual	servqual	ADJ
easat-6827	155	6	to	to	PART
easat-6827	155	7	evaluate	evaluate	VERB
easat-6827	155	8	service	service	NOUN
easat-6827	155	9	quality	quality	NOUN
easat-6827	155	10	in	in	ADP
easat-6827	155	11	the	the	DET
easat-6827	155	12	banking	banking	NOUN
easat-6827	155	13	industry	industry	NOUN
easat-6827	155	14	,	,	PUNCT
easat-6827	155	15	and	and	CCONJ
easat-6827	155	16	the	the	DET
easat-6827	155	17	findings	finding	NOUN
easat-6827	155	18	showed	show	VERB
easat-6827	155	19	positive	positive	ADJ
easat-6827	155	20	outcomes	outcome	NOUN
easat-6827	155	21	whereby	whereby	SCONJ
easat-6827	155	22	customers	customer	NOUN
easat-6827	155	23	were	be	AUX
easat-6827	155	24	satisfied	satisfied	ADJ
easat-6827	155	25	with	with	ADP
easat-6827	155	26	the	the	DET
easat-6827	155	27	service	service	NOUN
easat-6827	155	28	offered	offer	VERB
easat-6827	155	29	.	.	PUNCT
easat-6827	156	1	other	other	ADJ
easat-6827	156	2	industries	industry	NOUN
easat-6827	156	3	,	,	PUNCT
easat-6827	156	4	such	such	ADJ
easat-6827	156	5	as	as	ADP
easat-6827	156	6	transportation	transportation	NOUN
easat-6827	156	7	,	,	PUNCT
easat-6827	156	8	also	also	ADV
easat-6827	156	9	utilised	utilise	VERB
easat-6827	156	10	servqual	servqual	ADJ
easat-6827	156	11	to	to	PART
easat-6827	156	12	measure	measure	VERB
easat-6827	156	13	service	service	NOUN
easat-6827	156	14	quality	quality	NOUN
easat-6827	156	15	[	[	X
easat-6827	156	16	101	101	NUM
easat-6827	156	17	]	]	PUNCT
easat-6827	156	18	aside	aside	ADV
easat-6827	156	19	from	from	ADP
easat-6827	156	20	servqual	servqual	ADJ
easat-6827	156	21	,	,	PUNCT
easat-6827	156	22	service	service	NOUN
easat-6827	156	23	quality	quality	NOUN
easat-6827	156	24	can	can	AUX
easat-6827	156	25	be	be	AUX
easat-6827	156	26	measured	measure	VERB
easat-6827	156	27	using	use	VERB
easat-6827	156	28	various	various	ADJ
easat-6827	156	29	other	other	ADJ
easat-6827	156	30	tools	tool	NOUN
easat-6827	156	31	.	.	PUNCT
easat-6827	157	1	for	for	ADP
easat-6827	157	2	example	example	NOUN
easat-6827	157	3	,	,	PUNCT
easat-6827	157	4	a	a	DET
easat-6827	157	5	study	study	NOUN
easat-6827	157	6	by	by	ADP
easat-6827	157	7	nguyen	nguyen	NOUN
easat-6827	157	8	and	and	CCONJ
easat-6827	157	9	linh	linh	NOUN
easat-6827	157	10	vo	vo	X
easat-6827	158	1	[	[	X
easat-6827	158	2	102	102	NUM
easat-6827	158	3	]	]	SYM
easat-6827	158	4	measures	measure	NOUN
easat-6827	158	5	sq	sq	INTJ
easat-6827	158	6	regarding	regard	VERB
easat-6827	158	7	personal	personal	ADJ
easat-6827	158	8	contact	contact	NOUN
easat-6827	158	9	quality	quality	NOUN
easat-6827	158	10	,	,	PUNCT
easat-6827	158	11	order	order	NOUN
easat-6827	158	12	fulfilment	fulfilment	NOUN
easat-6827	158	13	,	,	PUNCT
easat-6827	158	14	information	information	NOUN
easat-6827	158	15	quality	quality	NOUN
easat-6827	158	16	and	and	CCONJ
easat-6827	158	17	social	social	ADJ
easat-6827	158	18	responsibility	responsibility	NOUN
easat-6827	158	19	.	.	PUNCT
easat-6827	159	1	the	the	DET
easat-6827	159	2	findings	finding	NOUN
easat-6827	159	3	claim	claim	VERB
easat-6827	159	4	that	that	SCONJ
easat-6827	159	5	these	these	DET
easat-6827	159	6	sqs	sq	NOUN
easat-6827	159	7	do	do	AUX
easat-6827	159	8	have	have	VERB
easat-6827	159	9	a	a	DET
easat-6827	159	10	positive	positive	ADJ
easat-6827	159	11	relationship	relationship	NOUN
easat-6827	159	12	towards	towards	ADP
easat-6827	159	13	satisfaction	satisfaction	NOUN
easat-6827	159	14	.	.	PUNCT
easat-6827	160	1	besides	besides	SCONJ
easat-6827	160	2	that	that	PRON
easat-6827	160	3	,	,	PUNCT
easat-6827	160	4	some	some	DET
easat-6827	160	5	studies	study	NOUN
easat-6827	160	6	only	only	ADV
easat-6827	160	7	utilised	utilise	VERB
easat-6827	160	8	sq	sq	NOUN
easat-6827	160	9	as	as	ADP
easat-6827	160	10	unidimensional	unidimensional	ADJ
easat-6827	160	11	without	without	ADP
easat-6827	160	12	identifying	identify	VERB
easat-6827	160	13	its	its	PRON
easat-6827	160	14	dimensions	dimension	NOUN
easat-6827	160	15	[	[	X
easat-6827	160	16	103	103	NUM
easat-6827	160	17	,	,	PUNCT
easat-6827	160	18	104	104	NUM
easat-6827	160	19	]	]	PUNCT
easat-6827	160	20	.	.	PUNCT
easat-6827	161	1	with	with	ADP
easat-6827	161	2	the	the	DET
easat-6827	161	3	rich	rich	ADJ
easat-6827	161	4	literature	literature	NOUN
easat-6827	161	5	on	on	ADP
easat-6827	161	6	sq	sq	PROPN
easat-6827	161	7	and	and	CCONJ
easat-6827	161	8	especially	especially	ADV
easat-6827	161	9	the	the	DET
easat-6827	161	10	tools	tool	NOUN
easat-6827	161	11	to	to	PART
easat-6827	161	12	measure	measure	VERB
easat-6827	161	13	,	,	PUNCT
easat-6827	161	14	the	the	DET
easat-6827	161	15	researchers	researcher	NOUN
easat-6827	161	16	summarized	summarize	VERB
easat-6827	161	17	that	that	SCONJ
easat-6827	161	18	service	service	NOUN
easat-6827	161	19	quality	quality	NOUN
easat-6827	161	20	can	can	AUX
easat-6827	161	21	be	be	AUX
easat-6827	161	22	assessed	assess	VERB
easat-6827	161	23	using	use	VERB
easat-6827	161	24	various	various	ADJ
easat-6827	161	25	tools	tool	NOUN
easat-6827	161	26	such	such	ADJ
easat-6827	161	27	as	as	ADP
easat-6827	161	28	dependability	dependability	NOUN
easat-6827	161	29	,	,	PUNCT
easat-6827	161	30	safety	safety	NOUN
easat-6827	161	31	,	,	PUNCT
easat-6827	161	32	adaptability	adaptability	NOUN
easat-6827	161	33	,	,	PUNCT
easat-6827	161	34	convenience	convenience	NOUN
easat-6827	161	35	,	,	PUNCT
easat-6827	161	36	and	and	CCONJ
easat-6827	161	37	empathy	empathy	NOUN
easat-6827	161	38	.	.	PUNCT
easat-6827	162	1	these	these	DET
easat-6827	162	2	variables	variable	NOUN
easat-6827	162	3	indicate	indicate	VERB
easat-6827	162	4	the	the	DET
easat-6827	162	5	disparity	disparity	NOUN
easat-6827	162	6	between	between	ADP
easat-6827	162	7	consumers	consumer	NOUN
easat-6827	162	8	'	'	PART
easat-6827	162	9	expectations	expectation	NOUN
easat-6827	162	10	and	and	CCONJ
easat-6827	162	11	impressions	impression	NOUN
easat-6827	162	12	of	of	ADP
easat-6827	162	13	the	the	DET
easat-6827	162	14	service	service	NOUN
easat-6827	162	15	.	.	PUNCT
easat-6827	163	1	this	this	PRON
easat-6827	163	2	is	be	AUX
easat-6827	163	3	supported	support	VERB
easat-6827	163	4	by	by	ADP
easat-6827	163	5	prakash	prakash	PROPN
easat-6827	164	1	[	[	X
easat-6827	164	2	105	105	NUM
easat-6827	164	3	]	]	PUNCT
easat-6827	164	4	who	who	PRON
easat-6827	164	5	stated	state	VERB
easat-6827	164	6	that	that	SCONJ
easat-6827	164	7	manufacturing	manufacturing	NOUN
easat-6827	164	8	,	,	PUNCT
easat-6827	164	9	banking	banking	NOUN
easat-6827	164	10	,	,	PUNCT
easat-6827	164	11	information	information	NOUN
easat-6827	164	12	technology	technology	NOUN
easat-6827	164	13	,	,	PUNCT
easat-6827	164	14	higher	high	ADJ
easat-6827	164	15	education	education	NOUN
easat-6827	164	16	,	,	PUNCT
easat-6827	164	17	and	and	CCONJ
easat-6827	164	18	healthcare	healthcare	NOUN
easat-6827	164	19	are	be	AUX
easat-6827	164	20	major	major	ADJ
easat-6827	164	21	industries	industry	NOUN
easat-6827	164	22	that	that	PRON
easat-6827	164	23	use	use	VERB
easat-6827	164	24	service	service	NOUN
easat-6827	164	25	quality	quality	NOUN
easat-6827	164	26	.	.	PUNCT
easat-6827	165	1	with	with	ADP
easat-6827	165	2	myriads	myriad	NOUN
easat-6827	165	3	of	of	ADP
easat-6827	165	4	options	option	NOUN
easat-6827	165	5	to	to	PART
easat-6827	165	6	measure	measure	VERB
easat-6827	165	7	service	service	NOUN
easat-6827	165	8	quality	quality	NOUN
easat-6827	165	9	,	,	PUNCT
easat-6827	165	10	past	past	ADJ
easat-6827	165	11	literature	literature	NOUN
easat-6827	165	12	supports	support	VERB
easat-6827	165	13	that	that	SCONJ
easat-6827	165	14	servqual	servqual	ADJ
easat-6827	165	15	remains	remain	VERB
easat-6827	165	16	a	a	DET
easat-6827	165	17	common	common	ADJ
easat-6827	165	18	and	and	CCONJ
easat-6827	165	19	frequent	frequent	ADJ
easat-6827	165	20	tool	tool	NOUN
easat-6827	165	21	used	use	VERB
easat-6827	165	22	by	by	ADP
easat-6827	165	23	service	service	NOUN
easat-6827	165	24	industries	industry	NOUN
easat-6827	165	25	.	.	PUNCT
easat-6827	166	1	given	give	VERB
easat-6827	166	2	that	that	DET
easat-6827	166	3	shared	share	VERB
easat-6827	166	4	service	service	NOUN
easat-6827	166	5	is	be	AUX
easat-6827	166	6	a	a	DET
easat-6827	166	7	model	model	NOUN
easat-6827	166	8	developed	develop	VERB
easat-6827	166	9	to	to	PART
easat-6827	166	10	provide	provide	VERB
easat-6827	166	11	support	support	NOUN
easat-6827	166	12	services	service	NOUN
easat-6827	166	13	,	,	PUNCT
easat-6827	166	14	it	it	PRON
easat-6827	166	15	is	be	AUX
easat-6827	166	16	within	within	ADP
easat-6827	166	17	the	the	DET
easat-6827	166	18	service	service	NOUN
easat-6827	166	19	industry	industry	NOUN
easat-6827	166	20	that	that	PRON
easat-6827	166	21	service	service	NOUN
easat-6827	166	22	quality	quality	NOUN
easat-6827	166	23	must	must	AUX
easat-6827	166	24	be	be	AUX
easat-6827	166	25	measured	measure	VERB
easat-6827	166	26	aptly	aptly	ADV
easat-6827	166	27	.	.	PUNCT
easat-6827	167	1	it	it	PRON
easat-6827	167	2	is	be	AUX
easat-6827	167	3	essential	essential	ADJ
easat-6827	167	4	to	to	PART
easat-6827	167	5	note	note	VERB
easat-6827	167	6	that	that	SCONJ
easat-6827	168	1	a	a	DET
easat-6827	168	2	study	study	NOUN
easat-6827	168	3	conducted	conduct	VERB
easat-6827	168	4	by	by	ADP
easat-6827	168	5	zaki	zaki	PROPN
easat-6827	168	6	and	and	CCONJ
easat-6827	168	7	lasi	lasi	PROPN
easat-6827	169	1	[	[	X
easat-6827	169	2	106	106	NUM
easat-6827	169	3	]	]	PUNCT
easat-6827	169	4	attempted	attempt	VERB
easat-6827	169	5	to	to	PART
easat-6827	169	6	investigate	investigate	VERB
easat-6827	169	7	customer	customer	NOUN
easat-6827	169	8	satisfaction	satisfaction	NOUN
easat-6827	169	9	in	in	ADP
easat-6827	169	10	shared	share	VERB
easat-6827	169	11	service	service	NOUN
easat-6827	169	12	companies	company	NOUN
easat-6827	169	13	in	in	ADP
easat-6827	169	14	malaysia	malaysia	NOUN
easat-6827	169	15	using	use	VERB
easat-6827	169	16	the	the	DET
easat-6827	169	17	servqual	servqual	ADJ
easat-6827	169	18	model	model	NOUN
easat-6827	169	19	.	.	PUNCT
easat-6827	170	1	however	however	ADV
easat-6827	170	2	,	,	PUNCT
easat-6827	170	3	the	the	DET
easat-6827	170	4	study	study	NOUN
easat-6827	170	5	did	do	AUX
easat-6827	170	6	not	not	PART
easat-6827	170	7	indicate	indicate	VERB
easat-6827	170	8	clearly	clearly	ADV
easat-6827	170	9	if	if	SCONJ
easat-6827	170	10	the	the	DET
easat-6827	170	11	shared	share	VERB
easat-6827	170	12	service	service	NOUN
easat-6827	170	13	companies	company	NOUN
easat-6827	170	14	mentioned	mention	VERB
easat-6827	170	15	used	use	VERB
easat-6827	170	16	captive	captive	ADJ
easat-6827	170	17	shared	share	VERB
easat-6827	170	18	services	service	NOUN
easat-6827	170	19	and	and	CCONJ
easat-6827	170	20	if	if	SCONJ
easat-6827	170	21	the	the	DET
easat-6827	170	22	study	study	NOUN
easat-6827	170	23	respondents	respondent	NOUN
easat-6827	170	24	were	be	AUX
easat-6827	170	25	internal	internal	ADJ
easat-6827	170	26	customers	customer	NOUN
easat-6827	170	27	.	.	PUNCT
easat-6827	171	1	captive	captive	ADJ
easat-6827	171	2	shared	share	VERB
easat-6827	171	3	services	service	NOUN
easat-6827	171	4	rely	rely	VERB
easat-6827	171	5	on	on	ADP
easat-6827	171	6	a	a	DET
easat-6827	171	7	business	business	NOUN
easat-6827	171	8	model	model	NOUN
easat-6827	171	9	similar	similar	ADJ
easat-6827	171	10	to	to	ADP
easat-6827	171	11	any	any	DET
easat-6827	171	12	other	other	ADJ
easat-6827	171	13	shared	share	VERB
easat-6827	171	14	service	service	NOUN
easat-6827	171	15	centre	centre	NOUN
easat-6827	171	16	;	;	PUNCT
easat-6827	171	17	hence	hence	ADV
easat-6827	171	18	,	,	PUNCT
easat-6827	171	19	the	the	DET
easat-6827	171	20	same	same	ADJ
easat-6827	171	21	servqual	servqual	ADJ
easat-6827	171	22	model	model	NOUN
easat-6827	171	23	can	can	AUX
easat-6827	171	24	be	be	AUX
easat-6827	171	25	used	use	VERB
easat-6827	171	26	as	as	ADP
easat-6827	171	27	the	the	DET
easat-6827	171	28	determinant	determinant	NOUN
easat-6827	171	29	for	for	ADP
easat-6827	171	30	their	their	PRON
easat-6827	171	31	internal	internal	ADJ
easat-6827	171	32	customer	customer	NOUN
easat-6827	171	33	satisfaction	satisfaction	NOUN
easat-6827	171	34	.	.	PUNCT
easat-6827	172	1	however	however	ADV
easat-6827	172	2	,	,	PUNCT
easat-6827	172	3	this	this	DET
easat-6827	172	4	model	model	NOUN
easat-6827	172	5	had	have	VERB
easat-6827	172	6	many	many	ADJ
easat-6827	172	7	theoretical	theoretical	ADJ
easat-6827	172	8	and	and	CCONJ
easat-6827	172	9	practical	practical	ADJ
easat-6827	172	10	critiques	critique	NOUN
easat-6827	172	11	,	,	PUNCT
easat-6827	172	12	and	and	CCONJ
easat-6827	172	13	many	many	ADJ
easat-6827	172	14	authors	author	NOUN
easat-6827	172	15	attempted	attempt	VERB
easat-6827	172	16	to	to	PART
easat-6827	172	17	transform	transform	VERB
easat-6827	172	18	this	this	DET
easat-6827	172	19	model	model	NOUN
easat-6827	172	20	by	by	ADP
easat-6827	172	21	adding	add	VERB
easat-6827	172	22	other	other	ADJ
easat-6827	172	23	dimensions	dimension	NOUN
easat-6827	172	24	[	[	X
easat-6827	172	25	32	32	NUM
easat-6827	172	26	]	]	PUNCT
easat-6827	172	27	.	.	PUNCT
easat-6827	173	1	without	without	ADP
easat-6827	173	2	dismissing	dismiss	VERB
easat-6827	173	3	the	the	DET
easat-6827	173	4	emergence	emergence	NOUN
easat-6827	173	5	of	of	ADP
easat-6827	173	6	digitalisation	digitalisation	NOUN
easat-6827	173	7	,	,	PUNCT
easat-6827	173	8	some	some	DET
easat-6827	173	9	authors	author	NOUN
easat-6827	173	10	posit	posit	VERB
easat-6827	173	11	the	the	DET
easat-6827	173	12	scale	scale	NOUN
easat-6827	173	13	and	and	CCONJ
easat-6827	173	14	measurement	measurement	NOUN
easat-6827	173	15	of	of	ADP
easat-6827	173	16	servqual	servqual	ADJ
easat-6827	173	17	to	to	PART
easat-6827	173	18	be	be	AUX
easat-6827	173	19	still	still	ADV
easat-6827	173	20	quite	quite	ADV
easat-6827	173	21	relevant	relevant	ADJ
easat-6827	174	1	[	[	X
easat-6827	174	2	107	107	NUM
easat-6827	174	3	-	-	SYM
easat-6827	174	4	110	110	NUM
easat-6827	174	5	]	]	PUNCT
easat-6827	174	6	.	.	PUNCT
easat-6827	175	1	even	even	ADV
easat-6827	175	2	though	though	SCONJ
easat-6827	175	3	there	there	PRON
easat-6827	175	4	is	be	VERB
easat-6827	175	5	a	a	DET
easat-6827	175	6	growing	grow	VERB
easat-6827	175	7	literature	literature	NOUN
easat-6827	175	8	on	on	ADP
easat-6827	175	9	digitalization	digitalization	NOUN
easat-6827	175	10	in	in	ADP
easat-6827	175	11	other	other	ADJ
easat-6827	175	12	areas	area	NOUN
easat-6827	175	13	and	and	CCONJ
easat-6827	175	14	industries	industry	NOUN
easat-6827	175	15	,	,	PUNCT
easat-6827	175	16	as	as	SCONJ
easat-6827	175	17	mentioned	mention	VERB
easat-6827	175	18	previously	previously	ADV
easat-6827	175	19	,	,	PUNCT
easat-6827	175	20	there	there	PRON
easat-6827	175	21	is	be	VERB
easat-6827	175	22	not	not	PART
easat-6827	175	23	much	much	ADJ
easat-6827	175	24	information	information	NOUN
easat-6827	175	25	on	on	ADP
easat-6827	175	26	how	how	SCONJ
easat-6827	175	27	this	this	DET
easat-6827	175	28	dimension	dimension	NOUN
easat-6827	175	29	could	could	AUX
easat-6827	175	30	contribute	contribute	VERB
easat-6827	175	31	to	to	ADP
easat-6827	175	32	customer	customer	NOUN
easat-6827	175	33	satisfaction	satisfaction	NOUN
easat-6827	175	34	in	in	ADP
easat-6827	175	35	shared	share	VERB
easat-6827	175	36	services	service	NOUN
easat-6827	175	37	.	.	PUNCT
easat-6827	176	1	the	the	DET
easat-6827	176	2	purpose	purpose	NOUN
easat-6827	176	3	of	of	ADP
easat-6827	176	4	this	this	DET
easat-6827	176	5	study	study	NOUN
easat-6827	176	6	is	be	AUX
easat-6827	176	7	to	to	PART
easat-6827	176	8	explore	explore	VERB
easat-6827	176	9	this	this	DET
easat-6827	176	10	specific	specific	ADJ
easat-6827	176	11	gap	gap	NOUN
easat-6827	176	12	.	.	PUNCT
easat-6827	177	1	4	4	X
easat-6827	177	2	.	.	X
easat-6827	177	3	research	research	NOUN
easat-6827	177	4	methodology	methodology	NOUN
easat-6827	177	5	the	the	DET
easat-6827	177	6	primary	primary	ADJ
easat-6827	177	7	data	datum	NOUN
easat-6827	177	8	were	be	AUX
easat-6827	177	9	gathered	gather	VERB
easat-6827	177	10	through	through	ADP
easat-6827	177	11	interviews	interview	NOUN
easat-6827	177	12	with	with	ADP
easat-6827	177	13	six	six	NUM
easat-6827	177	14	internal	internal	ADJ
easat-6827	177	15	customers	customer	NOUN
easat-6827	177	16	receiving	receive	VERB
easat-6827	177	17	shared	shared	ADJ
easat-6827	177	18	services	service	NOUN
easat-6827	177	19	.	.	PUNCT
easat-6827	178	1	these	these	DET
easat-6827	178	2	participants	participant	NOUN
easat-6827	178	3	have	have	VERB
easat-6827	178	4	backgrounds	background	NOUN
easat-6827	178	5	in	in	ADP
easat-6827	178	6	receiving	receive	VERB
easat-6827	178	7	shared	share	VERB
easat-6827	178	8	services	service	NOUN
easat-6827	178	9	and	and	CCONJ
easat-6827	178	10	dealing	deal	VERB
easat-6827	178	11	with	with	ADP
easat-6827	178	12	shared	share	VERB
easat-6827	178	13	service	service	NOUN
easat-6827	178	14	personnel	personnel	NOUN
easat-6827	178	15	.	.	PUNCT
easat-6827	179	1	to	to	PART
easat-6827	179	2	be	be	AUX
easat-6827	179	3	more	more	ADV
easat-6827	179	4	precise	precise	ADJ
easat-6827	179	5	,	,	PUNCT
easat-6827	179	6	the	the	DET
easat-6827	179	7	participants	participant	NOUN
easat-6827	179	8	in	in	ADP
easat-6827	179	9	this	this	DET
easat-6827	179	10	study	study	NOUN
easat-6827	179	11	are	be	AUX
easat-6827	179	12	internal	internal	ADJ
easat-6827	179	13	customers	customer	NOUN
easat-6827	179	14	or	or	CCONJ
easat-6827	179	15	employees	employee	NOUN
easat-6827	179	16	of	of	ADP
easat-6827	179	17	the	the	DET
easat-6827	179	18	organisations	organisation	NOUN
easat-6827	179	19	who	who	PRON
easat-6827	179	20	receive	receive	VERB
easat-6827	179	21	shared	shared	ADJ
easat-6827	179	22	services	service	NOUN
easat-6827	179	23	.	.	PUNCT
easat-6827	180	1	dunwoodie	dunwoodie	PROPN
easat-6827	180	2	,	,	PUNCT
easat-6827	180	3	et	et	PROPN
easat-6827	180	4	al	al	PROPN
easat-6827	180	5	.	.	PUNCT
easat-6827	181	1	[	[	X
easat-6827	181	2	111	111	NUM
easat-6827	181	3	]	]	PUNCT
easat-6827	181	4	state	state	NOUN
easat-6827	181	5	that	that	PRON
easat-6827	181	6	interviews	interview	NOUN
easat-6827	181	7	allow	allow	VERB
easat-6827	181	8	participants	participant	NOUN
easat-6827	181	9	to	to	PART
easat-6827	181	10	share	share	VERB
easat-6827	181	11	their	their	PRON
easat-6827	181	12	feelings	feeling	NOUN
easat-6827	181	13	,	,	PUNCT
easat-6827	181	14	prejudices	prejudice	NOUN
easat-6827	181	15	,	,	PUNCT
easat-6827	181	16	opinions	opinion	NOUN
easat-6827	181	17	,	,	PUNCT
easat-6827	181	18	desires	desire	NOUN
easat-6827	181	19	,	,	PUNCT
easat-6827	181	20	and	and	CCONJ
easat-6827	181	21	attitudes	attitude	NOUN
easat-6827	181	22	towards	towards	ADP
easat-6827	181	23	different	different	ADJ
easat-6827	181	24	phenomena	phenomenon	NOUN
easat-6827	181	25	they	they	PRON
easat-6827	181	26	experience	experience	VERB
easat-6827	181	27	in	in	ADP
easat-6827	181	28	the	the	DET
easat-6827	181	29	workplace	workplace	NOUN
easat-6827	181	30	or	or	CCONJ
easat-6827	181	31	other	other	ADJ
easat-6827	181	32	organisational	organisational	ADJ
easat-6827	181	33	contexts	contexts	NOUN
easat-6827	181	34	.	.	PUNCT
easat-6827	182	1	the	the	DET
easat-6827	182	2	researchers	researcher	NOUN
easat-6827	182	3	used	use	VERB
easat-6827	182	4	semi	semi	ADJ
easat-6827	182	5	-	-	ADJ
easat-6827	182	6	structured	structured	ADJ
easat-6827	182	7	interviews	interview	NOUN
easat-6827	182	8	and	and	CCONJ
easat-6827	182	9	thematic	thematic	ADJ
easat-6827	182	10	analysis	analysis	NOUN
easat-6827	182	11	to	to	PART
easat-6827	182	12	obtain	obtain	VERB
easat-6827	182	13	and	and	CCONJ
easat-6827	182	14	analyse	analyse	VERB
easat-6827	182	15	data	datum	NOUN
easat-6827	182	16	.	.	PUNCT
easat-6827	183	1	the	the	DET
easat-6827	183	2	interview	interview	NOUN
easat-6827	183	3	recording	recording	NOUN
easat-6827	183	4	makes	make	VERB
easat-6827	183	5	it	it	PRON
easat-6827	183	6	easier	easy	ADJ
easat-6827	183	7	for	for	SCONJ
easat-6827	183	8	the	the	DET
easat-6827	183	9	researcher	researcher	NOUN
easat-6827	183	10	to	to	PART
easat-6827	183	11	focus	focus	VERB
easat-6827	183	12	on	on	ADP
easat-6827	183	13	the	the	DET
easat-6827	183	14	content	content	NOUN
easat-6827	183	15	and	and	CCONJ
easat-6827	183	16	the	the	DET
easat-6827	183	17	verbal	verbal	ADJ
easat-6827	183	18	prompts	prompt	NOUN
easat-6827	183	19	.	.	PUNCT
easat-6827	184	1	it	it	PRON
easat-6827	184	2	thus	thus	ADV
easat-6827	184	3	enables	enable	VERB
easat-6827	184	4	the	the	DET
easat-6827	184	5	transcriptionist	transcriptionist	NOUN
easat-6827	184	6	to	to	PART
easat-6827	184	7	generate	generate	VERB
easat-6827	184	8	a	a	DET
easat-6827	184	9	“	"	PUNCT
easat-6827	184	10	verbatim	verbatim	ADJ
easat-6827	184	11	transcript	transcript	NOUN
easat-6827	184	12	”	"	PUNCT
easat-6827	184	13	of	of	ADP
easat-6827	184	14	the	the	DET
easat-6827	184	15	interview	interview	NOUN
easat-6827	184	16	[	[	X
easat-6827	184	17	112	112	NUM
easat-6827	184	18	]	]	PUNCT
easat-6827	184	19	.	.	PUNCT
easat-6827	185	1	researchers	researcher	NOUN
easat-6827	185	2	ensured	ensure	VERB
easat-6827	185	3	that	that	SCONJ
easat-6827	185	4	the	the	DET
easat-6827	185	5	questions	question	NOUN
easat-6827	185	6	were	be	AUX
easat-6827	185	7	neutral	neutral	ADJ
easat-6827	185	8	and	and	CCONJ
easat-6827	185	9	relevant	relevant	ADJ
easat-6827	185	10	to	to	ADP
easat-6827	185	11	the	the	DET
easat-6827	185	12	literature	literature	NOUN
easat-6827	185	13	read	read	VERB
easat-6827	185	14	before	before	ADP
easat-6827	185	15	constructing	construct	VERB
easat-6827	185	16	the	the	DET
easat-6827	185	17	research	research	NOUN
easat-6827	185	18	design	design	NOUN
easat-6827	185	19	.	.	PUNCT
easat-6827	186	1	for	for	ADP
easat-6827	186	2	the	the	DET
easat-6827	186	3	research	research	NOUN
easat-6827	186	4	study	study	NOUN
easat-6827	186	5	,	,	PUNCT
easat-6827	186	6	semi	semi	ADJ
easat-6827	186	7	-	-	ADJ
easat-6827	186	8	structured	structured	ADJ
easat-6827	186	9	interviews	interview	NOUN
easat-6827	186	10	appeared	appear	VERB
easat-6827	186	11	to	to	PART
easat-6827	186	12	be	be	AUX
easat-6827	186	13	the	the	DET
easat-6827	186	14	most	most	ADV
easat-6827	186	15	effective	effective	ADJ
easat-6827	186	16	method	method	NOUN
easat-6827	186	17	for	for	ADP
easat-6827	186	18	eliciting	elicit	VERB
easat-6827	186	19	responses	response	NOUN
easat-6827	186	20	.	.	PUNCT
easat-6827	187	1	drawing	draw	VERB
easat-6827	187	2	on	on	ADP
easat-6827	187	3	miles	mile	NOUN
easat-6827	187	4	and	and	CCONJ
easat-6827	187	5	gilbert	gilbert	PROPN
easat-6827	188	1	[	[	X
easat-6827	188	2	113	113	NUM
easat-6827	188	3	]	]	PUNCT
easat-6827	188	4	researchers	researcher	NOUN
easat-6827	188	5	utilised	utilise	VERB
easat-6827	188	6	semi	semi	ADJ
easat-6827	188	7	-	-	ADJ
easat-6827	188	8	structured	structured	ADJ
easat-6827	188	9	interviews	interview	NOUN
easat-6827	188	10	as	as	SCONJ
easat-6827	188	11	they	they	PRON
easat-6827	188	12	argue	argue	VERB
easat-6827	188	13	that	that	SCONJ
easat-6827	188	14	it	it	PRON
easat-6827	188	15	is	be	AUX
easat-6827	188	16	flexible	flexible	ADJ
easat-6827	188	17	as	as	SCONJ
easat-6827	188	18	interviewers	interviewer	NOUN
easat-6827	188	19	use	use	VERB
easat-6827	188	20	the	the	DET
easat-6827	188	21	method	method	NOUN
easat-6827	188	22	to	to	PART
easat-6827	188	23	‘	'	PUNCT
easat-6827	188	24	address	address	VERB
easat-6827	188	25	the	the	DET
easat-6827	188	26	aspects	aspect	NOUN
easat-6827	188	27	important	important	ADJ
easat-6827	188	28	to	to	ADP
easat-6827	188	29	individual	individual	ADJ
easat-6827	188	30	participants	participant	NOUN
easat-6827	188	31	.	.	PUNCT
easat-6827	189	1	as	as	SCONJ
easat-6827	189	2	the	the	DET
easat-6827	189	3	interviews	interview	NOUN
easat-6827	189	4	were	be	AUX
easat-6827	189	5	conducted	conduct	VERB
easat-6827	189	6	in	in	ADP
easat-6827	189	7	2024	2024	NUM
easat-6827	189	8	,	,	PUNCT
easat-6827	189	9	the	the	DET
easat-6827	189	10	fear	fear	NOUN
easat-6827	189	11	of	of	ADP
easat-6827	189	12	getting	getting	AUX
easat-6827	189	13	infected	infect	VERB
easat-6827	189	14	by	by	ADP
easat-6827	189	15	the	the	DET
easat-6827	189	16	variant	variant	NOUN
easat-6827	189	17	of	of	ADP
easat-6827	189	18	covid-19	covid-19	PROPN
easat-6827	189	19	is	be	AUX
easat-6827	189	20	still	still	ADV
easat-6827	189	21	prevalent	prevalent	ADJ
easat-6827	189	22	,	,	PUNCT
easat-6827	189	23	though	though	SCONJ
easat-6827	189	24	it	it	PRON
easat-6827	189	25	has	have	AUX
easat-6827	189	26	become	become	VERB
easat-6827	189	27	part	part	NOUN
easat-6827	189	28	of	of	ADP
easat-6827	189	29	life	life	NOUN
easat-6827	189	30	;	;	PUNCT
easat-6827	189	31	researchers	researcher	NOUN
easat-6827	189	32	gave	give	VERB
easat-6827	189	33	the	the	DET
easat-6827	189	34	participants	participant	NOUN
easat-6827	189	35	the	the	DET
easat-6827	189	36	chance	chance	NOUN
easat-6827	189	37	to	to	PART
easat-6827	189	38	choose	choose	VERB
easat-6827	189	39	if	if	SCONJ
easat-6827	189	40	they	they	PRON
easat-6827	189	41	wanted	want	VERB
easat-6827	189	42	an	an	DET
easat-6827	189	43	online	online	NOUN
easat-6827	189	44	or	or	CCONJ
easat-6827	189	45	in	in	ADP
easat-6827	189	46	-	-	PUNCT
easat-6827	189	47	person	person	NOUN
easat-6827	189	48	semistructured	semistructure	VERB
easat-6827	189	49	interview	interview	NOUN
easat-6827	189	50	.	.	PUNCT
easat-6827	190	1	this	this	DET
easat-6827	190	2	consideration	consideration	NOUN
easat-6827	190	3	was	be	AUX
easat-6827	190	4	also	also	ADV
easat-6827	190	5	significant	significant	ADJ
easat-6827	190	6	given	give	VERB
easat-6827	190	7	that	that	SCONJ
easat-6827	190	8	one	one	NUM
easat-6827	190	9	of	of	ADP
easat-6827	190	10	the	the	DET
easat-6827	190	11	researchers	researcher	NOUN
easat-6827	190	12	in	in	ADP
easat-6827	190	13	this	this	DET
easat-6827	190	14	287	287	NUM
easat-6827	190	15	edelweiss	edelweiss	PROPN
easat-6827	190	16	applied	apply	VERB
easat-6827	190	17	science	science	NOUN
easat-6827	190	18	and	and	CCONJ
easat-6827	190	19	technology	technology	NOUN
easat-6827	190	20	issn	issn	PROPN
easat-6827	190	21	:	:	PUNCT
easat-6827	190	22	2576	2576	NUM
easat-6827	190	23	-	-	SYM
easat-6827	190	24	8484	8484	NUM
easat-6827	190	25	vol	vol	NOUN
easat-6827	190	26	.	.	PROPN
easat-6827	191	1	9	9	NUM
easat-6827	191	2	,	,	PUNCT
easat-6827	191	3	no	no	INTJ
easat-6827	191	4	.	.	NOUN
easat-6827	191	5	5	5	NUM
easat-6827	191	6	:	:	SYM
easat-6827	191	7	282	282	NUM
easat-6827	191	8	-	-	SYM
easat-6827	191	9	299	299	NUM
easat-6827	191	10	,	,	PUNCT
easat-6827	191	11	2025	2025	NUM
easat-6827	191	12	doi	doi	NOUN
easat-6827	191	13	:	:	PUNCT
easat-6827	191	14	10.55214/25768484.v9i5.6827	10.55214/25768484.v9i5.6827	PROPN
easat-6827	191	15	©	©	PROPN
easat-6827	191	16	2025	2025	NUM
easat-6827	191	17	by	by	ADP
easat-6827	191	18	the	the	DET
easat-6827	191	19	authors	author	NOUN
easat-6827	191	20	;	;	PUNCT
easat-6827	191	21	licensee	licensee	PROPN
easat-6827	191	22	learning	learning	PROPN
easat-6827	191	23	gate	gate	PROPN
easat-6827	191	24	study	study	NOUN
easat-6827	191	25	has	have	VERB
easat-6827	191	26	some	some	DET
easat-6827	191	27	health	health	NOUN
easat-6827	191	28	complications	complication	NOUN
easat-6827	191	29	,	,	PUNCT
easat-6827	191	30	so	so	SCONJ
easat-6827	191	31	this	this	DET
easat-6827	191	32	choice	choice	NOUN
easat-6827	191	33	was	be	AUX
easat-6827	191	34	made	make	VERB
easat-6827	191	35	to	to	PART
easat-6827	191	36	cater	cater	VERB
easat-6827	191	37	to	to	ADP
easat-6827	191	38	all	all	DET
easat-6827	191	39	individuals	individual	NOUN
easat-6827	191	40	.	.	PUNCT
easat-6827	192	1	two	two	NUM
easat-6827	192	2	of	of	ADP
easat-6827	192	3	the	the	DET
easat-6827	192	4	six	six	NUM
easat-6827	192	5	participants	participant	NOUN
easat-6827	192	6	chose	choose	VERB
easat-6827	192	7	to	to	PART
easat-6827	192	8	do	do	VERB
easat-6827	192	9	the	the	DET
easat-6827	192	10	semi	semi	ADJ
easat-6827	192	11	-	-	ADJ
easat-6827	192	12	structured	structured	ADJ
easat-6827	192	13	interview	interview	NOUN
easat-6827	192	14	in	in	ADP
easat-6827	192	15	person	person	NOUN
easat-6827	192	16	.	.	PUNCT
easat-6827	193	1	these	these	DET
easat-6827	193	2	two	two	NUM
easat-6827	193	3	participants	participant	NOUN
easat-6827	193	4	decided	decide	VERB
easat-6827	193	5	to	to	PART
easat-6827	193	6	do	do	VERB
easat-6827	193	7	this	this	PRON
easat-6827	193	8	because	because	SCONJ
easat-6827	193	9	they	they	PRON
easat-6827	193	10	preferred	prefer	VERB
easat-6827	193	11	face	face	NOUN
easat-6827	193	12	-	-	PUNCT
easat-6827	193	13	to	to	ADP
easat-6827	193	14	-	-	PUNCT
easat-6827	193	15	face	face	NOUN
easat-6827	193	16	interactions	interaction	NOUN
easat-6827	193	17	to	to	PART
easat-6827	193	18	build	build	VERB
easat-6827	193	19	rapport	rapport	NOUN
easat-6827	193	20	and	and	CCONJ
easat-6827	193	21	,	,	PUNCT
easat-6827	193	22	at	at	ADP
easat-6827	193	23	the	the	DET
easat-6827	193	24	same	same	ADJ
easat-6827	193	25	time	time	NOUN
easat-6827	193	26	,	,	PUNCT
easat-6827	193	27	wanted	want	VERB
easat-6827	193	28	privacy	privacy	NOUN
easat-6827	193	29	during	during	ADP
easat-6827	193	30	the	the	DET
easat-6827	193	31	interview	interview	NOUN
easat-6827	193	32	.	.	PUNCT
easat-6827	194	1	nevertheless	nevertheless	ADV
easat-6827	194	2	,	,	PUNCT
easat-6827	194	3	the	the	DET
easat-6827	194	4	researchers	researcher	NOUN
easat-6827	194	5	believe	believe	VERB
easat-6827	194	6	that	that	SCONJ
easat-6827	194	7	the	the	DET
easat-6827	194	8	virtual	virtual	ADJ
easat-6827	194	9	interview	interview	NOUN
easat-6827	194	10	sessions	session	NOUN
easat-6827	194	11	did	do	AUX
easat-6827	194	12	not	not	PART
easat-6827	194	13	lack	lack	VERB
easat-6827	194	14	privacy	privacy	NOUN
easat-6827	194	15	and	and	CCONJ
easat-6827	194	16	comfort	comfort	NOUN
easat-6827	194	17	as	as	ADP
easat-6827	194	18	brown	brown	ADJ
easat-6827	194	19	[	[	X
easat-6827	194	20	114	114	NUM
easat-6827	194	21	]	]	PUNCT
easat-6827	194	22	asserts	assert	VERB
easat-6827	194	23	that	that	SCONJ
easat-6827	194	24	the	the	DET
easat-6827	194	25	advantage	advantage	NOUN
easat-6827	194	26	of	of	ADP
easat-6827	194	27	internet	internet	NOUN
easat-6827	194	28	use	use	NOUN
easat-6827	194	29	gives	give	VERB
easat-6827	194	30	participants	participant	NOUN
easat-6827	194	31	the	the	DET
easat-6827	194	32	chance	chance	NOUN
easat-6827	194	33	to	to	PART
easat-6827	194	34	access	access	VERB
easat-6827	194	35	an	an	DET
easat-6827	194	36	interview	interview	NOUN
easat-6827	194	37	using	use	VERB
easat-6827	194	38	their	their	PRON
easat-6827	194	39	device	device	NOUN
easat-6827	194	40	in	in	ADP
easat-6827	194	41	the	the	DET
easat-6827	194	42	comfort	comfort	NOUN
easat-6827	194	43	of	of	ADP
easat-6827	194	44	their	their	PRON
easat-6827	194	45	home	home	NOUN
easat-6827	194	46	,	,	PUNCT
easat-6827	194	47	which	which	PRON
easat-6827	194	48	ultimately	ultimately	ADV
easat-6827	194	49	provides	provide	VERB
easat-6827	194	50	familiarity	familiarity	NOUN
easat-6827	194	51	.	.	PUNCT
easat-6827	195	1	qualitative	qualitative	ADJ
easat-6827	195	2	research	research	NOUN
easat-6827	195	3	has	have	AUX
easat-6827	195	4	been	be	AUX
easat-6827	195	5	strongly	strongly	ADV
easat-6827	195	6	affected	affect	VERB
easat-6827	195	7	by	by	ADP
easat-6827	195	8	the	the	DET
easat-6827	195	9	covid19	covid19	NOUN
easat-6827	195	10	pandemic	pandemic	ADJ
easat-6827	195	11	,	,	PUNCT
easat-6827	195	12	highlighting	highlight	VERB
easat-6827	195	13	the	the	DET
easat-6827	195	14	possibilities	possibility	NOUN
easat-6827	195	15	that	that	PRON
easat-6827	195	16	voice	voice	VERB
easat-6827	195	17	over	over	ADP
easat-6827	195	18	internet	internet	NOUN
easat-6827	195	19	protocol	protocol	NOUN
easat-6827	195	20	(	(	PUNCT
easat-6827	195	21	voip	voip	NOUN
easat-6827	195	22	)	)	PUNCT
easat-6827	195	23	technologies	technology	NOUN
easat-6827	195	24	such	such	ADJ
easat-6827	195	25	as	as	ADP
easat-6827	195	26	skype	skype	NOUN
easat-6827	195	27	,	,	PUNCT
easat-6827	195	28	whatsapp	whatsapp	NOUN
easat-6827	195	29	,	,	PUNCT
easat-6827	195	30	and	and	CCONJ
easat-6827	195	31	zoom	zoom	AUX
easat-6827	195	32	offer	offer	NOUN
easat-6827	195	33	to	to	ADP
easat-6827	195	34	qualitative	qualitative	ADJ
easat-6827	195	35	scholars	scholar	NOUN
easat-6827	195	36	.	.	PUNCT
easat-6827	196	1	despite	despite	SCONJ
easat-6827	196	2	this	this	PRON
easat-6827	196	3	,	,	PUNCT
easat-6827	196	4	the	the	DET
easat-6827	196	5	researchers	researcher	NOUN
easat-6827	196	6	assured	assure	VERB
easat-6827	196	7	the	the	DET
easat-6827	196	8	participants	participant	NOUN
easat-6827	196	9	that	that	PRON
easat-6827	196	10	their	their	PRON
easat-6827	196	11	identities	identity	NOUN
easat-6827	196	12	would	would	AUX
easat-6827	196	13	be	be	AUX
easat-6827	196	14	confidential	confidential	ADJ
easat-6827	196	15	.	.	PUNCT
easat-6827	197	1	to	to	PART
easat-6827	197	2	make	make	VERB
easat-6827	197	3	online	online	ADJ
easat-6827	197	4	interviews	interview	NOUN
easat-6827	197	5	effective	effective	ADJ
easat-6827	197	6	,	,	PUNCT
easat-6827	197	7	researchers	researcher	NOUN
easat-6827	197	8	employed	employ	VERB
easat-6827	197	9	active	active	ADJ
easat-6827	197	10	listening	listening	NOUN
easat-6827	197	11	to	to	PART
easat-6827	197	12	make	make	VERB
easat-6827	197	13	them	they	PRON
easat-6827	197	14	feel	feel	VERB
easat-6827	197	15	heard	hear	VERB
easat-6827	197	16	and	and	CCONJ
easat-6827	197	17	build	build	VERB
easat-6827	197	18	rapport	rapport	NOUN
easat-6827	197	19	.	.	PUNCT
easat-6827	198	1	louw	louw	PROPN
easat-6827	198	2	,	,	PUNCT
easat-6827	198	3	et	et	PROPN
easat-6827	198	4	al	al	PROPN
easat-6827	198	5	.	.	PUNCT
easat-6827	199	1	[	[	X
easat-6827	199	2	115	115	NUM
easat-6827	199	3	]	]	PUNCT
easat-6827	199	4	describe	describe	VERB
easat-6827	199	5	active	active	ADJ
easat-6827	199	6	listening	listening	NOUN
easat-6827	199	7	as	as	ADP
easat-6827	199	8	‘	'	PUNCT
easat-6827	199	9	involved	involve	VERB
easat-6827	199	10	listening	listen	VERB
easat-6827	199	11	with	with	ADP
easat-6827	199	12	purpose	purpose	NOUN
easat-6827	199	13	’	'	PUNCT
easat-6827	199	14	.	.	PUNCT
easat-6827	200	1	the	the	DET
easat-6827	200	2	main	main	ADJ
easat-6827	200	3	components	component	NOUN
easat-6827	200	4	include	include	VERB
easat-6827	200	5	language	language	NOUN
easat-6827	200	6	,	,	PUNCT
easat-6827	200	7	gestures	gesture	NOUN
easat-6827	200	8	and	and	CCONJ
easat-6827	200	9	prompts	prompt	NOUN
easat-6827	200	10	to	to	PART
easat-6827	200	11	build	build	VERB
easat-6827	200	12	rapport	rapport	NOUN
easat-6827	200	13	and	and	CCONJ
easat-6827	200	14	elicit	elicit	VERB
easat-6827	200	15	detailed	detailed	ADJ
easat-6827	200	16	responses	response	NOUN
easat-6827	200	17	.	.	PUNCT
easat-6827	201	1	researchers	researcher	NOUN
easat-6827	201	2	utilised	utilise	VERB
easat-6827	201	3	positive	positive	ADJ
easat-6827	201	4	body	body	NOUN
easat-6827	201	5	language	language	NOUN
easat-6827	201	6	by	by	ADP
easat-6827	201	7	nodding	nod	VERB
easat-6827	201	8	and	and	CCONJ
easat-6827	201	9	repeating	repeat	VERB
easat-6827	201	10	the	the	DET
easat-6827	201	11	details	detail	NOUN
easat-6827	201	12	that	that	SCONJ
easat-6827	201	13	the	the	DET
easat-6827	201	14	respondents	respondent	NOUN
easat-6827	201	15	mentioned	mention	VERB
easat-6827	201	16	.	.	PUNCT
easat-6827	202	1	to	to	PART
easat-6827	202	2	steer	steer	VERB
easat-6827	202	3	the	the	DET
easat-6827	202	4	interview	interview	NOUN
easat-6827	202	5	with	with	ADP
easat-6827	202	6	some	some	DET
easat-6827	202	7	adequate	adequate	ADJ
easat-6827	202	8	guidance	guidance	NOUN
easat-6827	202	9	,	,	PUNCT
easat-6827	202	10	morris	morris	PROPN
easat-6827	203	1	[	[	X
easat-6827	203	2	116	116	NUM
easat-6827	203	3	]	]	PUNCT
easat-6827	203	4	offers	offer	VERB
easat-6827	203	5	suggestions	suggestion	NOUN
easat-6827	203	6	to	to	PART
easat-6827	203	7	conduct	conduct	VERB
easat-6827	203	8	the	the	DET
easat-6827	203	9	interviews	interview	NOUN
easat-6827	203	10	with	with	ADP
easat-6827	203	11	shorter	short	ADJ
easat-6827	203	12	questions	question	NOUN
easat-6827	203	13	first	first	ADV
easat-6827	203	14	and	and	CCONJ
easat-6827	203	15	longer	long	ADJ
easat-6827	203	16	ones	one	NOUN
easat-6827	203	17	afterwards	afterwards	ADV
easat-6827	203	18	so	so	SCONJ
easat-6827	203	19	that	that	SCONJ
easat-6827	203	20	a	a	DET
easat-6827	203	21	bond	bond	NOUN
easat-6827	203	22	and	and	CCONJ
easat-6827	203	23	rapport	rapport	NOUN
easat-6827	203	24	could	could	AUX
easat-6827	203	25	be	be	AUX
easat-6827	203	26	built	build	VERB
easat-6827	203	27	between	between	ADP
easat-6827	203	28	interviewers	interviewer	NOUN
easat-6827	203	29	and	and	CCONJ
easat-6827	203	30	respondents	respondent	NOUN
easat-6827	203	31	.	.	PUNCT
easat-6827	204	1	as	as	SCONJ
easat-6827	204	2	shared	share	VERB
easat-6827	204	3	service	service	NOUN
easat-6827	204	4	organisations	organisation	NOUN
easat-6827	204	5	are	be	AUX
easat-6827	204	6	growing	grow	VERB
easat-6827	204	7	rapidly	rapidly	ADV
easat-6827	204	8	in	in	ADP
easat-6827	204	9	malaysia	malaysia	PROPN
easat-6827	204	10	,	,	PUNCT
easat-6827	204	11	it	it	PRON
easat-6827	204	12	is	be	AUX
easat-6827	204	13	hard	hard	ADJ
easat-6827	204	14	to	to	PART
easat-6827	204	15	compile	compile	VERB
easat-6827	204	16	the	the	DET
easat-6827	204	17	exact	exact	ADJ
easat-6827	204	18	number	number	NOUN
easat-6827	204	19	of	of	ADP
easat-6827	204	20	internal	internal	ADJ
easat-6827	204	21	customers	customer	NOUN
easat-6827	204	22	receiving	receive	VERB
easat-6827	204	23	the	the	DET
easat-6827	204	24	services	service	NOUN
easat-6827	204	25	;	;	PUNCT
easat-6827	204	26	hence	hence	ADV
easat-6827	204	27	,	,	PUNCT
easat-6827	204	28	garnering	garner	VERB
easat-6827	204	29	a	a	DET
easat-6827	204	30	definite	definite	ADJ
easat-6827	204	31	population	population	NOUN
easat-6827	204	32	becomes	become	VERB
easat-6827	204	33	difficult	difficult	ADJ
easat-6827	204	34	,	,	PUNCT
easat-6827	204	35	prompting	prompt	VERB
easat-6827	204	36	researchers	researcher	NOUN
easat-6827	204	37	to	to	PART
easat-6827	204	38	employ	employ	VERB
easat-6827	204	39	snowball	snowball	ADJ
easat-6827	204	40	sampling	sampling	NOUN
easat-6827	204	41	,	,	PUNCT
easat-6827	204	42	as	as	SCONJ
easat-6827	204	43	it	it	PRON
easat-6827	204	44	is	be	AUX
easat-6827	204	45	undertaken	undertake	VERB
easat-6827	204	46	when	when	SCONJ
easat-6827	204	47	a	a	DET
easat-6827	204	48	qualified	qualified	ADJ
easat-6827	204	49	participant	participant	NOUN
easat-6827	204	50	shares	share	VERB
easat-6827	204	51	an	an	DET
easat-6827	204	52	invitation	invitation	NOUN
easat-6827	204	53	with	with	ADP
easat-6827	204	54	similar	similar	ADJ
easat-6827	204	55	participants	participant	NOUN
easat-6827	204	56	.	.	PUNCT
easat-6827	205	1	generally	generally	ADV
easat-6827	205	2	,	,	PUNCT
easat-6827	205	3	snowball	snowball	ADJ
easat-6827	205	4	sampling	sampling	NOUN
easat-6827	205	5	is	be	AUX
easat-6827	205	6	effective	effective	ADJ
easat-6827	205	7	in	in	ADP
easat-6827	205	8	unobserved	unobserved	ADJ
easat-6827	205	9	populations	population	NOUN
easat-6827	205	10	,	,	PUNCT
easat-6827	205	11	and	and	CCONJ
easat-6827	205	12	some	some	DET
easat-6827	205	13	studies	study	NOUN
easat-6827	205	14	have	have	AUX
easat-6827	205	15	used	use	VERB
easat-6827	205	16	it	it	PRON
easat-6827	205	17	to	to	PART
easat-6827	205	18	engage	engage	VERB
easat-6827	205	19	with	with	ADP
easat-6827	205	20	the	the	DET
easat-6827	205	21	‘	'	PUNCT
easat-6827	205	22	hard	hard	ADJ
easat-6827	205	23	to	to	PART
easat-6827	205	24	reach	reach	VERB
easat-6827	205	25	’	'	PUNCT
easat-6827	205	26	among	among	ADP
easat-6827	205	27	urban	urban	ADJ
easat-6827	205	28	elites	elite	NOUN
easat-6827	205	29	[	[	X
easat-6827	205	30	117	117	NUM
easat-6827	205	31	]	]	PUNCT
easat-6827	205	32	.	.	PUNCT
easat-6827	206	1	snowball	snowball	ADJ
easat-6827	206	2	sampling	sampling	NOUN
easat-6827	206	3	is	be	AUX
easat-6827	206	4	economical	economical	ADJ
easat-6827	206	5	,	,	PUNCT
easat-6827	206	6	efficient	efficient	ADJ
easat-6827	206	7	and	and	CCONJ
easat-6827	206	8	effective	effective	ADJ
easat-6827	206	9	in	in	ADP
easat-6827	206	10	various	various	ADJ
easat-6827	206	11	studies	study	NOUN
easat-6827	206	12	.	.	PUNCT
easat-6827	207	1	researchers	researcher	NOUN
easat-6827	207	2	started	start	VERB
easat-6827	207	3	through	through	ADP
easat-6827	207	4	snowball	snowball	NOUN
easat-6827	207	5	sampling	sample	VERB
easat-6827	207	6	with	with	ADP
easat-6827	207	7	a	a	DET
easat-6827	207	8	convenient	convenient	ADJ
easat-6827	207	9	sample	sample	NOUN
easat-6827	207	10	of	of	ADP
easat-6827	207	11	six	six	NUM
easat-6827	207	12	respondents	respondent	NOUN
easat-6827	207	13	.	.	PUNCT
easat-6827	208	1	table	table	NOUN
easat-6827	208	2	1	1	NUM
easat-6827	208	3	below	below	ADP
easat-6827	208	4	displays	display	VERB
easat-6827	208	5	the	the	DET
easat-6827	208	6	study	study	NOUN
easat-6827	208	7	instrument	instrument	NOUN
easat-6827	208	8	,	,	PUNCT
easat-6827	208	9	highlighting	highlight	VERB
easat-6827	208	10	the	the	DET
easat-6827	208	11	participants	participant	NOUN
easat-6827	208	12	'	'	PART
easat-6827	208	13	objectives	objective	NOUN
easat-6827	208	14	,	,	PUNCT
easat-6827	208	15	questions	question	NOUN
easat-6827	208	16	,	,	PUNCT
easat-6827	208	17	and	and	CCONJ
easat-6827	208	18	background	background	NOUN
easat-6827	208	19	.	.	PUNCT
easat-6827	209	1	it	it	PRON
easat-6827	209	2	must	must	AUX
easat-6827	209	3	be	be	AUX
easat-6827	209	4	noted	note	VERB
easat-6827	209	5	that	that	SCONJ
easat-6827	209	6	all	all	DET
easat-6827	209	7	participants	participant	NOUN
easat-6827	209	8	are	be	AUX
easat-6827	209	9	from	from	ADP
easat-6827	209	10	organisations	organisation	NOUN
easat-6827	209	11	that	that	PRON
easat-6827	209	12	have	have	AUX
easat-6827	209	13	implemented	implement	VERB
easat-6827	209	14	captive	captive	ADJ
easat-6827	209	15	or	or	CCONJ
easat-6827	209	16	in	in	ADP
easat-6827	209	17	-	-	PUNCT
easat-6827	209	18	house	house	NOUN
easat-6827	209	19	shared	share	VERB
easat-6827	209	20	services	service	NOUN
easat-6827	209	21	.	.	PUNCT
easat-6827	210	1	table	table	NOUN
easat-6827	210	2	1	1	NUM
easat-6827	210	3	.	.	PUNCT
easat-6827	211	1	instrument	instrument	NOUN
easat-6827	211	2	of	of	ADP
easat-6827	211	3	the	the	DET
easat-6827	211	4	study	study	NOUN
easat-6827	211	5	.	.	PUNCT
easat-6827	212	1	objectives	objective	NOUN
easat-6827	212	2	interview	interview	VERB
easat-6827	212	3	questions	question	NOUN
easat-6827	212	4	participants	participant	NOUN
easat-6827	212	5	number	number	NOUN
easat-6827	212	6	to	to	PART
easat-6827	212	7	investigate	investigate	VERB
easat-6827	212	8	the	the	DET
easat-6827	212	9	impact	impact	NOUN
easat-6827	212	10	of	of	ADP
easat-6827	212	11	the	the	DET
easat-6827	212	12	covid-19	covid-19	PROPN
easat-6827	212	13	pandemic	pandemic	NOUN
easat-6827	212	14	on	on	ADP
easat-6827	212	15	shared	share	VERB
easat-6827	212	16	services	service	NOUN
easat-6827	212	17	centres	centre	NOUN
easat-6827	212	18	what	what	PRON
easat-6827	212	19	is	be	AUX
easat-6827	212	20	the	the	DET
easat-6827	212	21	impact	impact	NOUN
easat-6827	212	22	of	of	ADP
easat-6827	212	23	the	the	DET
easat-6827	212	24	covid-19	covid-19	PROPN
easat-6827	212	25	pandemic	pandemic	NOUN
easat-6827	212	26	on	on	ADP
easat-6827	212	27	shared	share	VERB
easat-6827	212	28	service	service	NOUN
easat-6827	212	29	centres	centre	NOUN
easat-6827	212	30	?	?	PUNCT
easat-6827	213	1	internal	internal	ADJ
easat-6827	213	2	customer	customer	NOUN
easat-6827	213	3	from	from	ADP
easat-6827	213	4	one	one	NUM
easat-6827	213	5	of	of	ADP
easat-6827	213	6	the	the	DET
easat-6827	213	7	biggest	big	ADJ
easat-6827	213	8	fmcg	fmcg	NOUN
easat-6827	213	9	&	&	CCONJ
easat-6827	213	10	f&b	f&b	PROPN
easat-6827	213	11	industry	industry	NOUN
easat-6827	213	12	internal	internal	ADJ
easat-6827	213	13	customer	customer	NOUN
easat-6827	213	14	utility	utility	NOUN
easat-6827	213	15	company	company	NOUN
easat-6827	213	16	in	in	ADP
easat-6827	213	17	malaysia	malaysia	PROPN
easat-6827	213	18	internal	internal	ADJ
easat-6827	213	19	customer	customer	NOUN
easat-6827	213	20	chemical	chemical	PROPN
easat-6827	213	21	company	company	NOUN
easat-6827	213	22	internal	internal	ADJ
easat-6827	213	23	customer	customer	NOUN
easat-6827	213	24	logistics	logistic	NOUN
easat-6827	213	25	company	company	NOUN
easat-6827	213	26	internal	internal	ADJ
easat-6827	213	27	customer	customer	NOUN
easat-6827	213	28	of	of	ADP
easat-6827	213	29	a	a	DET
easat-6827	213	30	multinational	multinational	ADJ
easat-6827	213	31	bank	bank	NOUN
easat-6827	213	32	internal	internal	ADJ
easat-6827	213	33	customer	customer	NOUN
easat-6827	213	34	oilfield	oilfield	NOUN
easat-6827	213	35	services	service	NOUN
easat-6827	213	36	and	and	CCONJ
easat-6827	213	37	equipment	equipment	NOUN
easat-6827	213	38	1	1	NUM
easat-6827	213	39	to	to	PART
easat-6827	213	40	investigate	investigate	VERB
easat-6827	213	41	how	how	SCONJ
easat-6827	213	42	digitalisation	digitalisation	NOUN
easat-6827	213	43	could	could	AUX
easat-6827	213	44	contribute	contribute	VERB
easat-6827	213	45	to	to	ADP
easat-6827	213	46	customer	customer	NOUN
easat-6827	213	47	satisfaction	satisfaction	NOUN
easat-6827	213	48	in	in	ADP
easat-6827	213	49	shared	share	VERB
easat-6827	213	50	services	service	NOUN
easat-6827	213	51	to	to	ADP
easat-6827	213	52	what	what	DET
easat-6827	213	53	extent	extent	NOUN
easat-6827	213	54	does	do	AUX
easat-6827	213	55	digitalisation	digitalisation	NOUN
easat-6827	213	56	help	help	NOUN
easat-6827	213	57	improve	improve	VERB
easat-6827	213	58	customer	customer	NOUN
easat-6827	213	59	satisfaction	satisfaction	NOUN
easat-6827	213	60	in	in	ADP
easat-6827	213	61	a	a	DET
easat-6827	213	62	shared	share	VERB
easat-6827	213	63	service	service	NOUN
easat-6827	213	64	environment	environment	NOUN
easat-6827	213	65	?	?	PUNCT
easat-6827	214	1	1	1	NUM
easat-6827	214	2	1	1	NUM
easat-6827	214	3	1	1	NUM
easat-6827	214	4	1	1	NUM
easat-6827	214	5	1	1	NUM
easat-6827	214	6	5	5	NUM
easat-6827	214	7	.	.	PUNCT
easat-6827	214	8	results	result	VERB
easat-6827	214	9	the	the	DET
easat-6827	214	10	findings	finding	NOUN
easat-6827	214	11	from	from	ADP
easat-6827	214	12	the	the	DET
easat-6827	214	13	six	six	NUM
easat-6827	214	14	respondents	respondent	NOUN
easat-6827	214	15	are	be	AUX
easat-6827	214	16	organised	organise	VERB
easat-6827	214	17	thematically	thematically	ADV
easat-6827	214	18	and	and	CCONJ
easat-6827	214	19	presented	present	VERB
easat-6827	214	20	while	while	SCONJ
easat-6827	214	21	bearing	bear	VERB
easat-6827	214	22	in	in	ADP
easat-6827	214	23	mind	mind	NOUN
easat-6827	214	24	the	the	DET
easat-6827	214	25	two	two	NUM
easat-6827	214	26	research	research	NOUN
easat-6827	214	27	questions	question	NOUN
easat-6827	214	28	(	(	PUNCT
easat-6827	214	29	rq	rq	NOUN
easat-6827	214	30	)	)	PUNCT
easat-6827	214	31	that	that	PRON
easat-6827	214	32	were	be	AUX
easat-6827	214	33	established	establish	VERB
easat-6827	214	34	for	for	ADP
easat-6827	214	35	this	this	DET
easat-6827	214	36	study	study	NOUN
easat-6827	214	37	.	.	PUNCT
easat-6827	215	1	rq1	rq1	NOUN
easat-6827	215	2	:	:	PUNCT
easat-6827	215	3	what	what	PRON
easat-6827	215	4	is	be	AUX
easat-6827	215	5	the	the	DET
easat-6827	215	6	impact	impact	NOUN
easat-6827	215	7	of	of	ADP
easat-6827	215	8	the	the	DET
easat-6827	215	9	covid-19	covid-19	PROPN
easat-6827	215	10	pandemic	pandemic	NOUN
easat-6827	215	11	on	on	ADP
easat-6827	215	12	shared	share	VERB
easat-6827	215	13	service	service	NOUN
easat-6827	215	14	centres	centre	NOUN
easat-6827	215	15	?	?	PUNCT
easat-6827	216	1	respondent	respondent	VERB
easat-6827	216	2	1	1	NUM
easat-6827	216	3	before	before	ADP
easat-6827	216	4	covid	covid	PROPN
easat-6827	216	5	,	,	PUNCT
easat-6827	216	6	working	work	VERB
easat-6827	216	7	in	in	ADP
easat-6827	216	8	the	the	DET
easat-6827	216	9	office	office	NOUN
easat-6827	216	10	was	be	AUX
easat-6827	216	11	the	the	DET
easat-6827	216	12	norm	norm	NOUN
easat-6827	216	13	.	.	PUNCT
easat-6827	217	1	requiring	require	VERB
easat-6827	217	2	services	service	NOUN
easat-6827	217	3	from	from	ADP
easat-6827	217	4	shared	share	VERB
easat-6827	217	5	services	service	NOUN
easat-6827	217	6	via	via	ADP
easat-6827	217	7	digital	digital	ADJ
easat-6827	217	8	platforms	platform	NOUN
easat-6827	217	9	required	require	VERB
easat-6827	217	10	some	some	DET
easat-6827	217	11	familiarity	familiarity	NOUN
easat-6827	217	12	and	and	CCONJ
easat-6827	217	13	adjustments	adjustment	NOUN
easat-6827	217	14	because	because	SCONJ
easat-6827	217	15	the	the	DET
easat-6827	217	16	platforms	platform	NOUN
easat-6827	217	17	were	be	AUX
easat-6827	217	18	not	not	PART
easat-6827	217	19	capitalised	capitalise	VERB
easat-6827	217	20	to	to	ADP
easat-6827	217	21	their	their	PRON
easat-6827	217	22	fullest	full	ADJ
easat-6827	217	23	288	288	NUM
easat-6827	217	24	edelweiss	edelweiss	NOUN
easat-6827	217	25	applied	apply	VERB
easat-6827	217	26	science	science	NOUN
easat-6827	217	27	and	and	CCONJ
easat-6827	217	28	technology	technology	NOUN
easat-6827	217	29	issn	issn	PROPN
easat-6827	217	30	:	:	PUNCT
easat-6827	217	31	2576	2576	NUM
easat-6827	217	32	-	-	SYM
easat-6827	217	33	8484	8484	NUM
easat-6827	217	34	vol	vol	NOUN
easat-6827	217	35	.	.	PROPN
easat-6827	218	1	9	9	NUM
easat-6827	218	2	,	,	PUNCT
easat-6827	218	3	no	no	INTJ
easat-6827	218	4	.	.	NOUN
easat-6827	218	5	5	5	NUM
easat-6827	218	6	:	:	SYM
easat-6827	218	7	282	282	NUM
easat-6827	218	8	-	-	SYM
easat-6827	218	9	299	299	NUM
easat-6827	218	10	,	,	PUNCT
easat-6827	218	11	2025	2025	NUM
easat-6827	218	12	doi	doi	NOUN
easat-6827	218	13	:	:	PUNCT
easat-6827	218	14	10.55214/25768484.v9i5.6827	10.55214/25768484.v9i5.6827	PROPN
easat-6827	218	15	©	©	PROPN
easat-6827	218	16	2025	2025	NUM
easat-6827	218	17	by	by	ADP
easat-6827	218	18	the	the	DET
easat-6827	218	19	authors	author	NOUN
easat-6827	218	20	;	;	PUNCT
easat-6827	219	1	licensee	licensee	PROPN
easat-6827	219	2	learning	learn	VERB
easat-6827	219	3	gate	gate	NOUN
easat-6827	219	4	extent	extent	NOUN
easat-6827	219	5	,	,	PUNCT
easat-6827	219	6	and	and	CCONJ
easat-6827	219	7	some	some	DET
easat-6827	219	8	customers	customer	NOUN
easat-6827	219	9	were	be	AUX
easat-6827	219	10	inexperienced	inexperienced	ADJ
easat-6827	219	11	.	.	PUNCT
easat-6827	220	1	after	after	ADP
easat-6827	220	2	covid-19	covid-19	PROPN
easat-6827	220	3	,	,	PUNCT
easat-6827	220	4	working	work	VERB
easat-6827	220	5	from	from	ADP
easat-6827	220	6	home	home	NOUN
easat-6827	220	7	created	create	VERB
easat-6827	220	8	a	a	DET
easat-6827	220	9	necessity	necessity	NOUN
easat-6827	220	10	to	to	PART
easat-6827	220	11	use	use	VERB
easat-6827	220	12	digital	digital	ADJ
easat-6827	220	13	platforms	platform	NOUN
easat-6827	220	14	to	to	ADP
easat-6827	220	15	their	their	PRON
easat-6827	220	16	full	full	ADJ
easat-6827	220	17	potential	potential	NOUN
easat-6827	220	18	,	,	PUNCT
easat-6827	220	19	which	which	PRON
easat-6827	220	20	then	then	ADV
easat-6827	220	21	,	,	PUNCT
easat-6827	220	22	in	in	ADP
easat-6827	220	23	turn	turn	NOUN
easat-6827	220	24	,	,	PUNCT
easat-6827	220	25	spurred	spur	VERB
easat-6827	220	26	further	further	ADJ
easat-6827	220	27	enhancement	enhancement	NOUN
easat-6827	220	28	of	of	ADP
easat-6827	220	29	digital	digital	ADJ
easat-6827	220	30	systems	system	NOUN
easat-6827	220	31	.	.	PUNCT
easat-6827	221	1	as	as	ADP
easat-6827	221	2	a	a	DET
easat-6827	221	3	result	result	NOUN
easat-6827	221	4	,	,	PUNCT
easat-6827	221	5	platforms	platform	NOUN
easat-6827	221	6	were	be	AUX
easat-6827	221	7	strengthened	strengthen	VERB
easat-6827	221	8	for	for	ADP
easat-6827	221	9	better	well	ADJ
easat-6827	221	10	service	service	NOUN
easat-6827	221	11	to	to	PART
easat-6827	221	12	accommodate	accommodate	VERB
easat-6827	221	13	employees	employee	NOUN
easat-6827	221	14	working	work	VERB
easat-6827	221	15	from	from	ADP
easat-6827	221	16	home	home	ADV
easat-6827	221	17	and	and	CCONJ
easat-6827	221	18	provide	provide	VERB
easat-6827	221	19	them	they	PRON
easat-6827	221	20	flexibility	flexibility	NOUN
easat-6827	221	21	.	.	PUNCT
easat-6827	222	1	this	this	PRON
easat-6827	222	2	made	make	VERB
easat-6827	222	3	customers	customer	NOUN
easat-6827	222	4	rely	rely	VERB
easat-6827	222	5	on	on	ADP
easat-6827	222	6	the	the	DET
easat-6827	222	7	shared	share	VERB
easat-6827	222	8	service	service	NOUN
easat-6827	222	9	virtual	virtual	ADJ
easat-6827	222	10	platforms	platform	NOUN
easat-6827	222	11	such	such	ADJ
easat-6827	222	12	as	as	ADP
easat-6827	222	13	the	the	DET
easat-6827	222	14	web	web	NOUN
easat-6827	222	15	portals	portal	NOUN
easat-6827	222	16	.	.	PUNCT
easat-6827	223	1	respondent	respondent	VERB
easat-6827	223	2	2	2	NUM
easat-6827	223	3	the	the	DET
easat-6827	223	4	pandemic	pandemic	ADJ
easat-6827	223	5	recognised	recognise	VERB
easat-6827	223	6	shared	share	VERB
easat-6827	223	7	services	service	NOUN
easat-6827	223	8	as	as	ADP
easat-6827	223	9	a	a	DET
easat-6827	223	10	model	model	NOUN
easat-6827	223	11	that	that	PRON
easat-6827	223	12	works	work	VERB
easat-6827	223	13	well	well	ADV
easat-6827	223	14	even	even	ADV
easat-6827	223	15	during	during	ADP
easat-6827	223	16	a	a	DET
easat-6827	223	17	massive	massive	ADJ
easat-6827	223	18	virus	virus	NOUN
easat-6827	223	19	outbreak	outbreak	NOUN
easat-6827	223	20	.	.	PUNCT
easat-6827	224	1	shared	share	VERB
easat-6827	224	2	services	service	NOUN
easat-6827	224	3	enable	enable	VERB
easat-6827	224	4	organisations	organisation	NOUN
easat-6827	224	5	to	to	PART
easat-6827	224	6	survive	survive	VERB
easat-6827	224	7	and	and	CCONJ
easat-6827	224	8	sustain	sustain	VERB
easat-6827	224	9	themselves	themselves	PRON
easat-6827	224	10	by	by	ADP
easat-6827	224	11	operating	operate	VERB
easat-6827	224	12	virtually	virtually	ADV
easat-6827	224	13	.	.	PUNCT
easat-6827	225	1	overall	overall	ADV
easat-6827	225	2	,	,	PUNCT
easat-6827	225	3	the	the	DET
easat-6827	225	4	pandemic	pandemic	NOUN
easat-6827	225	5	's	's	PART
easat-6827	225	6	impact	impact	NOUN
easat-6827	225	7	magnified	magnify	VERB
easat-6827	225	8	the	the	DET
easat-6827	225	9	importance	importance	NOUN
easat-6827	225	10	of	of	ADP
easat-6827	225	11	implementing	implement	VERB
easat-6827	225	12	shared	share	VERB
easat-6827	225	13	services	service	NOUN
easat-6827	225	14	.	.	PUNCT
easat-6827	226	1	respondent	respondent	VERB
easat-6827	226	2	3	3	NUM
easat-6827	226	3	the	the	DET
easat-6827	226	4	gbs	gbs	PROPN
easat-6827	226	5	required	require	VERB
easat-6827	226	6	some	some	DET
easat-6827	226	7	adjustments	adjustment	NOUN
easat-6827	226	8	but	but	CCONJ
easat-6827	226	9	could	could	AUX
easat-6827	226	10	provide	provide	VERB
easat-6827	226	11	service	service	NOUN
easat-6827	226	12	according	accord	VERB
easat-6827	226	13	to	to	ADP
easat-6827	226	14	business	business	NOUN
easat-6827	226	15	as	as	ADP
easat-6827	226	16	usual	usual	ADJ
easat-6827	226	17	because	because	SCONJ
easat-6827	226	18	it	it	PRON
easat-6827	226	19	operated	operate	VERB
easat-6827	226	20	via	via	ADP
easat-6827	226	21	digital	digital	ADJ
easat-6827	226	22	platforms	platform	NOUN
easat-6827	226	23	even	even	ADV
easat-6827	226	24	before	before	ADP
easat-6827	226	25	the	the	DET
easat-6827	226	26	pandemic	pandemic	NOUN
easat-6827	226	27	.	.	PUNCT
easat-6827	227	1	the	the	DET
easat-6827	227	2	only	only	ADJ
easat-6827	227	3	exception	exception	NOUN
easat-6827	227	4	would	would	AUX
easat-6827	227	5	be	be	AUX
easat-6827	227	6	that	that	SCONJ
easat-6827	227	7	the	the	DET
easat-6827	227	8	systems	system	NOUN
easat-6827	227	9	and	and	CCONJ
easat-6827	227	10	technologies	technology	NOUN
easat-6827	227	11	were	be	AUX
easat-6827	227	12	strengthened	strengthen	VERB
easat-6827	227	13	a	a	DET
easat-6827	227	14	lot	lot	NOUN
easat-6827	227	15	more	more	ADJ
easat-6827	227	16	during	during	ADP
easat-6827	227	17	covid	covid	PROPN
easat-6827	227	18	19	19	NUM
easat-6827	227	19	to	to	PART
easat-6827	227	20	cater	cater	VERB
easat-6827	227	21	to	to	ADP
easat-6827	227	22	employees	employee	NOUN
easat-6827	227	23	who	who	PRON
easat-6827	227	24	were	be	AUX
easat-6827	227	25	predominantly	predominantly	ADV
easat-6827	227	26	working	work	VERB
easat-6827	227	27	from	from	ADP
easat-6827	227	28	home	home	NOUN
easat-6827	227	29	from	from	ADP
easat-6827	227	30	2020	2020	NUM
easat-6827	227	31	to	to	ADP
easat-6827	227	32	2022	2022	NUM
easat-6827	227	33	.	.	PUNCT
easat-6827	228	1	some	some	DET
easat-6827	228	2	negative	negative	ADJ
easat-6827	228	3	impacts	impact	NOUN
easat-6827	228	4	of	of	ADP
easat-6827	228	5	the	the	DET
easat-6827	228	6	pandemic	pandemic	ADJ
easat-6827	228	7	,	,	PUNCT
easat-6827	228	8	however	however	ADV
easat-6827	228	9	,	,	PUNCT
easat-6827	228	10	included	include	VERB
easat-6827	228	11	retrenchment	retrenchment	NOUN
easat-6827	228	12	of	of	ADP
easat-6827	228	13	employees	employee	NOUN
easat-6827	228	14	.	.	PUNCT
easat-6827	229	1	respondent	respondent	VERB
easat-6827	229	2	4	4	NUM
easat-6827	229	3	shared	share	VERB
easat-6827	229	4	service	service	NOUN
easat-6827	229	5	organisations	organisation	NOUN
easat-6827	229	6	are	be	AUX
easat-6827	229	7	thriving	thrive	VERB
easat-6827	229	8	better	well	ADV
easat-6827	229	9	than	than	ADP
easat-6827	229	10	ever	ever	ADV
easat-6827	229	11	due	due	ADJ
easat-6827	229	12	to	to	ADP
easat-6827	229	13	the	the	DET
easat-6827	229	14	impact	impact	NOUN
easat-6827	229	15	of	of	ADP
easat-6827	229	16	covid	covid	PROPN
easat-6827	229	17	19	19	NUM
easat-6827	229	18	.	.	PUNCT
easat-6827	230	1	the	the	DET
easat-6827	230	2	prominence	prominence	NOUN
easat-6827	230	3	and	and	CCONJ
easat-6827	230	4	importance	importance	NOUN
easat-6827	230	5	of	of	ADP
easat-6827	230	6	shared	share	VERB
easat-6827	230	7	services	service	NOUN
easat-6827	230	8	to	to	ADP
easat-6827	230	9	businesses	business	NOUN
easat-6827	230	10	have	have	AUX
easat-6827	230	11	increased	increase	VERB
easat-6827	230	12	in	in	ADP
easat-6827	230	13	value	value	NOUN
easat-6827	230	14	.	.	PUNCT
easat-6827	231	1	i	i	PRON
easat-6827	231	2	am	be	AUX
easat-6827	231	3	grateful	grateful	ADJ
easat-6827	231	4	for	for	ADP
easat-6827	231	5	the	the	DET
easat-6827	231	6	digital	digital	ADJ
easat-6827	231	7	transactions	transaction	NOUN
easat-6827	231	8	that	that	PRON
easat-6827	231	9	shared	share	VERB
easat-6827	231	10	service	service	NOUN
easat-6827	231	11	centres	centre	NOUN
easat-6827	231	12	provide	provide	VERB
easat-6827	231	13	as	as	SCONJ
easat-6827	231	14	they	they	PRON
easat-6827	231	15	favour	favour	AUX
easat-6827	231	16	working	work	VERB
easat-6827	231	17	from	from	ADP
easat-6827	231	18	home	home	NOUN
easat-6827	231	19	during	during	ADP
easat-6827	231	20	the	the	DET
easat-6827	231	21	pandemic	pandemic	ADJ
easat-6827	231	22	and	and	CCONJ
easat-6827	231	23	align	align	VERB
easat-6827	231	24	with	with	ADP
easat-6827	231	25	many	many	ADJ
easat-6827	231	26	employees	employee	NOUN
easat-6827	231	27	’	’	PART
easat-6827	231	28	preferences	preference	NOUN
easat-6827	231	29	for	for	ADP
easat-6827	231	30	working	work	VERB
easat-6827	231	31	from	from	ADP
easat-6827	231	32	home	home	NOUN
easat-6827	231	33	.	.	PUNCT
easat-6827	232	1	respondent	respondent	NOUN
easat-6827	232	2	5	5	NUM
easat-6827	232	3	i	i	PRON
easat-6827	232	4	feel	feel	VERB
easat-6827	232	5	that	that	SCONJ
easat-6827	232	6	the	the	DET
easat-6827	232	7	pandemic	pandemic	NOUN
easat-6827	232	8	has	have	AUX
easat-6827	232	9	impacted	impact	VERB
easat-6827	232	10	shared	shared	ADJ
easat-6827	232	11	services	service	NOUN
easat-6827	232	12	in	in	ADP
easat-6827	232	13	both	both	CCONJ
easat-6827	232	14	negative	negative	ADJ
easat-6827	232	15	and	and	CCONJ
easat-6827	232	16	positive	positive	ADJ
easat-6827	232	17	ways	way	NOUN
easat-6827	232	18	.	.	PUNCT
easat-6827	233	1	the	the	DET
easat-6827	233	2	pandemic	pandemic	NOUN
easat-6827	233	3	has	have	AUX
easat-6827	233	4	caused	cause	VERB
easat-6827	233	5	shared	share	VERB
easat-6827	233	6	services	service	NOUN
easat-6827	233	7	to	to	PART
easat-6827	233	8	upgrade	upgrade	VERB
easat-6827	233	9	and	and	CCONJ
easat-6827	233	10	improve	improve	VERB
easat-6827	233	11	digital	digital	ADJ
easat-6827	233	12	systems	system	NOUN
easat-6827	233	13	for	for	ADP
easat-6827	233	14	better	well	ADJ
easat-6827	233	15	lead	lead	NOUN
easat-6827	233	16	time	time	NOUN
easat-6827	233	17	,	,	PUNCT
easat-6827	233	18	which	which	PRON
easat-6827	233	19	ensures	ensure	VERB
easat-6827	233	20	that	that	SCONJ
easat-6827	233	21	customers	customer	NOUN
easat-6827	233	22	’	'	PUNCT
easat-6827	233	23	requests	request	NOUN
easat-6827	233	24	are	be	AUX
easat-6827	233	25	completed	complete	VERB
easat-6827	233	26	within	within	ADP
easat-6827	233	27	a	a	DET
easat-6827	233	28	stipulated	stipulate	VERB
easat-6827	233	29	time	time	NOUN
easat-6827	233	30	.	.	PUNCT
easat-6827	234	1	however	however	ADV
easat-6827	234	2	,	,	PUNCT
easat-6827	234	3	the	the	DET
easat-6827	234	4	pandemic	pandemic	NOUN
easat-6827	234	5	has	have	AUX
easat-6827	234	6	also	also	ADV
easat-6827	234	7	diminished	diminish	VERB
easat-6827	234	8	the	the	DET
easat-6827	234	9	human	human	ADJ
easat-6827	234	10	factor	factor	NOUN
easat-6827	234	11	and	and	CCONJ
easat-6827	234	12	emotions	emotion	NOUN
easat-6827	234	13	,	,	PUNCT
easat-6827	234	14	making	make	VERB
easat-6827	234	15	face	face	NOUN
easat-6827	234	16	-	-	PUNCT
easat-6827	234	17	to	to	ADP
easat-6827	234	18	-	-	PUNCT
easat-6827	234	19	face	face	NOUN
easat-6827	234	20	interaction	interaction	NOUN
easat-6827	234	21	difficult	difficult	ADJ
easat-6827	234	22	if	if	SCONJ
easat-6827	234	23	a	a	DET
easat-6827	234	24	problem	problem	NOUN
easat-6827	234	25	is	be	AUX
easat-6827	234	26	solved	solve	VERB
easat-6827	234	27	with	with	ADP
easat-6827	234	28	a	a	DET
easat-6827	234	29	shared	share	VERB
easat-6827	234	30	service	service	NOUN
easat-6827	234	31	provider	provider	NOUN
easat-6827	234	32	beyond	beyond	ADP
easat-6827	234	33	a	a	DET
easat-6827	234	34	virtual	virtual	ADJ
easat-6827	234	35	platform	platform	NOUN
easat-6827	234	36	.	.	PUNCT
easat-6827	235	1	the	the	DET
easat-6827	235	2	pandemic	pandemic	NOUN
easat-6827	235	3	also	also	ADV
easat-6827	235	4	contributed	contribute	VERB
easat-6827	235	5	to	to	ADP
easat-6827	235	6	the	the	DET
easat-6827	235	7	downsizing	downsizing	NOUN
easat-6827	235	8	of	of	ADP
easat-6827	235	9	staff	staff	NOUN
easat-6827	235	10	in	in	ADP
easat-6827	235	11	shared	share	VERB
easat-6827	235	12	services	service	NOUN
easat-6827	235	13	.	.	PUNCT
easat-6827	236	1	respondent	respondent	VERB
easat-6827	236	2	6	6	NUM
easat-6827	236	3	although	although	SCONJ
easat-6827	236	4	covid-19	covid-19	PROPN
easat-6827	236	5	has	have	AUX
easat-6827	236	6	brought	bring	VERB
easat-6827	236	7	many	many	ADJ
easat-6827	236	8	disruptions	disruption	NOUN
easat-6827	236	9	and	and	CCONJ
easat-6827	236	10	manic	manic	ADJ
easat-6827	236	11	events	event	NOUN
easat-6827	236	12	to	to	ADP
easat-6827	236	13	the	the	DET
easat-6827	236	14	world	world	NOUN
easat-6827	236	15	,	,	PUNCT
easat-6827	236	16	i	i	PRON
easat-6827	236	17	feel	feel	VERB
easat-6827	236	18	that	that	SCONJ
easat-6827	236	19	shared	share	VERB
easat-6827	236	20	service	service	NOUN
easat-6827	236	21	centres	centre	NOUN
easat-6827	236	22	have	have	AUX
easat-6827	236	23	had	have	VERB
easat-6827	236	24	the	the	DET
easat-6827	236	25	least	least	ADJ
easat-6827	236	26	impact	impact	NOUN
easat-6827	236	27	.	.	PUNCT
easat-6827	237	1	operations	operation	NOUN
easat-6827	237	2	of	of	ADP
easat-6827	237	3	the	the	DET
easat-6827	237	4	shared	share	VERB
easat-6827	237	5	service	service	NOUN
easat-6827	237	6	centres	centre	NOUN
easat-6827	237	7	were	be	AUX
easat-6827	237	8	running	run	VERB
easat-6827	237	9	the	the	DET
easat-6827	237	10	same	same	ADJ
easat-6827	237	11	as	as	ADP
easat-6827	237	12	employee	employee	NOUN
easat-6827	237	13	requests	request	NOUN
easat-6827	237	14	via	via	ADP
easat-6827	237	15	online	online	ADJ
easat-6827	237	16	web	web	NOUN
easat-6827	237	17	portals	portal	NOUN
easat-6827	237	18	,	,	PUNCT
easat-6827	237	19	which	which	PRON
easat-6827	237	20	were	be	AUX
easat-6827	237	21	being	be	AUX
easat-6827	237	22	executed	execute	VERB
easat-6827	237	23	and	and	CCONJ
easat-6827	237	24	completed	complete	VERB
easat-6827	237	25	as	as	ADP
easat-6827	237	26	usual	usual	ADJ
easat-6827	237	27	.	.	PUNCT
easat-6827	238	1	perhaps	perhaps	ADV
easat-6827	238	2	the	the	DET
easat-6827	238	3	only	only	ADJ
easat-6827	238	4	difference	difference	NOUN
easat-6827	238	5	would	would	AUX
easat-6827	238	6	be	be	AUX
easat-6827	238	7	that	that	SCONJ
easat-6827	238	8	shared	share	VERB
easat-6827	238	9	service	service	NOUN
easat-6827	238	10	personnel	personnel	NOUN
easat-6827	238	11	would	would	AUX
easat-6827	238	12	have	have	VERB
easat-6827	238	13	to	to	PART
easat-6827	238	14	transition	transition	VERB
easat-6827	238	15	from	from	ADP
easat-6827	238	16	working	work	VERB
easat-6827	238	17	in	in	ADP
easat-6827	238	18	the	the	DET
easat-6827	238	19	office	office	NOUN
easat-6827	238	20	to	to	ADP
easat-6827	238	21	full	full	ADJ
easat-6827	238	22	-	-	PUNCT
easat-6827	238	23	time	time	NOUN
easat-6827	238	24	working	work	VERB
easat-6827	238	25	from	from	ADP
easat-6827	238	26	home	home	NOUN
easat-6827	238	27	during	during	ADP
easat-6827	238	28	the	the	DET
easat-6827	238	29	pandemic	pandemic	NOUN
easat-6827	238	30	.	.	PUNCT
easat-6827	239	1	the	the	DET
easat-6827	239	2	details	detail	NOUN
easat-6827	239	3	above	above	ADP
easat-6827	239	4	indicate	indicate	VERB
easat-6827	239	5	that	that	SCONJ
easat-6827	239	6	the	the	DET
easat-6827	239	7	covid-19	covid-19	PROPN
easat-6827	239	8	pandemic	pandemic	NOUN
easat-6827	239	9	has	have	AUX
easat-6827	239	10	impacted	impact	VERB
easat-6827	239	11	the	the	DET
easat-6827	239	12	shared	share	VERB
easat-6827	239	13	service	service	NOUN
easat-6827	239	14	centres	centre	NOUN
easat-6827	239	15	.	.	PUNCT
easat-6827	240	1	the	the	DET
easat-6827	240	2	first	first	ADJ
easat-6827	240	3	respondent	respondent	NOUN
easat-6827	240	4	summarised	summarise	VERB
easat-6827	240	5	that	that	SCONJ
easat-6827	240	6	covid	covid	PROPN
easat-6827	240	7	19	19	NUM
easat-6827	240	8	impacted	impact	VERB
easat-6827	240	9	the	the	DET
easat-6827	240	10	centre	centre	NOUN
easat-6827	240	11	by	by	ADP
easat-6827	240	12	warranting	warrant	VERB
easat-6827	240	13	the	the	DET
easat-6827	240	14	significance	significance	NOUN
easat-6827	240	15	of	of	ADP
easat-6827	240	16	digitalisation	digitalisation	NOUN
easat-6827	240	17	,	,	PUNCT
easat-6827	240	18	spurring	spur	VERB
easat-6827	240	19	further	further	ADJ
easat-6827	240	20	enhancements	enhancement	NOUN
easat-6827	240	21	of	of	ADP
easat-6827	240	22	digital	digital	ADJ
easat-6827	240	23	systems	system	NOUN
easat-6827	240	24	and	and	CCONJ
easat-6827	240	25	inducing	induce	VERB
easat-6827	240	26	customers	customer	NOUN
easat-6827	240	27	to	to	PART
easat-6827	240	28	rely	rely	VERB
easat-6827	240	29	on	on	ADP
easat-6827	240	30	virtual	virtual	ADJ
easat-6827	240	31	platforms	platform	NOUN
easat-6827	240	32	.	.	PUNCT
easat-6827	241	1	the	the	DET
easat-6827	241	2	second	second	ADJ
easat-6827	241	3	respondent	respondent	NOUN
easat-6827	241	4	mentioned	mention	VERB
easat-6827	241	5	the	the	DET
easat-6827	241	6	pandemic	pandemic	ADJ
easat-6827	241	7	’s	’s	PART
easat-6827	241	8	impact	impact	NOUN
easat-6827	241	9	on	on	ADP
easat-6827	241	10	shared	share	VERB
easat-6827	241	11	services	service	NOUN
easat-6827	241	12	to	to	PART
easat-6827	241	13	give	give	VERB
easat-6827	241	14	it	it	PRON
easat-6827	241	15	due	due	ADJ
easat-6827	241	16	recognition	recognition	NOUN
easat-6827	241	17	and	and	CCONJ
easat-6827	241	18	magnify	magnify	VERB
easat-6827	241	19	its	its	PRON
easat-6827	241	20	importance	importance	NOUN
easat-6827	241	21	.	.	PUNCT
easat-6827	242	1	the	the	DET
easat-6827	242	2	third	third	ADJ
easat-6827	242	3	respondent	respondent	NOUN
easat-6827	242	4	states	state	NOUN
easat-6827	242	5	that	that	SCONJ
easat-6827	242	6	though	though	SCONJ
easat-6827	242	7	some	some	DET
easat-6827	242	8	minimum	minimum	ADJ
easat-6827	242	9	adjustments	adjustment	NOUN
easat-6827	242	10	were	be	AUX
easat-6827	242	11	made	make	VERB
easat-6827	242	12	in	in	ADP
easat-6827	242	13	shared	share	VERB
easat-6827	242	14	service	service	NOUN
easat-6827	242	15	,	,	PUNCT
easat-6827	242	16	the	the	DET
easat-6827	242	17	business	business	NOUN
easat-6827	242	18	ran	run	VERB
easat-6827	242	19	as	as	ADP
easat-6827	242	20	usual	usual	ADJ
easat-6827	242	21	without	without	ADP
easat-6827	242	22	much	much	ADJ
easat-6827	242	23	impact	impact	NOUN
easat-6827	242	24	from	from	ADP
easat-6827	242	25	the	the	DET
easat-6827	242	26	pandemic	pandemic	NOUN
easat-6827	242	27	.	.	PUNCT
easat-6827	243	1	the	the	DET
easat-6827	243	2	respondent	respondent	NOUN
easat-6827	243	3	also	also	ADV
easat-6827	243	4	added	add	VERB
easat-6827	243	5	that	that	SCONJ
easat-6827	243	6	some	some	DET
easat-6827	243	7	systems	system	NOUN
easat-6827	243	8	and	and	CCONJ
easat-6827	243	9	technology	technology	NOUN
easat-6827	243	10	enhancements	enhancement	NOUN
easat-6827	243	11	were	be	AUX
easat-6827	243	12	made	make	VERB
easat-6827	243	13	during	during	ADP
easat-6827	243	14	this	this	DET
easat-6827	243	15	period	period	NOUN
easat-6827	243	16	,	,	PUNCT
easat-6827	243	17	and	and	CCONJ
easat-6827	243	18	retrenchment	retrenchment	NOUN
easat-6827	243	19	of	of	ADP
easat-6827	243	20	employees	employee	NOUN
easat-6827	243	21	took	take	VERB
easat-6827	243	22	place	place	NOUN
easat-6827	243	23	as	as	ADV
easat-6827	243	24	well	well	ADV
easat-6827	243	25	.	.	PUNCT
easat-6827	244	1	the	the	DET
easat-6827	244	2	fourth	fourth	ADJ
easat-6827	244	3	respondent	respondent	NOUN
easat-6827	244	4	asserts	assert	VERB
easat-6827	244	5	that	that	SCONJ
easat-6827	244	6	covid-19	covid-19	PROPN
easat-6827	244	7	has	have	AUX
easat-6827	244	8	led	lead	VERB
easat-6827	244	9	shared	shared	ADJ
easat-6827	244	10	service	service	NOUN
easat-6827	244	11	centres	centre	NOUN
easat-6827	244	12	to	to	PART
easat-6827	244	13	thrive	thrive	VERB
easat-6827	244	14	,	,	PUNCT
easat-6827	244	15	increase	increase	VERB
easat-6827	244	16	their	their	PRON
easat-6827	244	17	value	value	NOUN
easat-6827	244	18	and	and	CCONJ
easat-6827	244	19	importance	importance	NOUN
easat-6827	244	20	,	,	PUNCT
easat-6827	244	21	and	and	CCONJ
easat-6827	244	22	initiate	initiate	VERB
easat-6827	244	23	work	work	NOUN
easat-6827	244	24	from	from	ADP
easat-6827	244	25	home	home	NOUN
easat-6827	244	26	.	.	PUNCT
easat-6827	245	1	the	the	DET
easat-6827	245	2	fifth	fifth	ADJ
easat-6827	245	3	respondent	respondent	NOUN
easat-6827	245	4	believes	believe	VERB
easat-6827	245	5	the	the	DET
easat-6827	245	6	pandemic	pandemic	NOUN
easat-6827	245	7	has	have	AUX
easat-6827	245	8	negatively	negatively	ADV
easat-6827	245	9	impacted	impact	VERB
easat-6827	245	10	the	the	DET
easat-6827	245	11	shared	share	VERB
easat-6827	245	12	service	service	NOUN
easat-6827	245	13	centre	centre	NOUN
easat-6827	245	14	by	by	ADP
easat-6827	245	15	diminishing	diminish	VERB
easat-6827	245	16	human	human	ADJ
easat-6827	245	17	emotion	emotion	NOUN
easat-6827	245	18	and	and	CCONJ
easat-6827	245	19	causing	cause	VERB
easat-6827	245	20	staff	staff	NOUN
easat-6827	245	21	downsizing	downsize	VERB
easat-6827	245	22	.	.	PUNCT
easat-6827	246	1	however	however	ADV
easat-6827	246	2	,	,	PUNCT
easat-6827	246	3	the	the	DET
easat-6827	246	4	respondent	respondent	NOUN
easat-6827	246	5	also	also	ADV
easat-6827	246	6	mentioned	mention	VERB
easat-6827	246	7	that	that	SCONJ
easat-6827	246	8	digital	digital	ADJ
easat-6827	246	9	systems	system	NOUN
easat-6827	246	10	were	be	AUX
easat-6827	246	11	upgraded	upgrade	VERB
easat-6827	246	12	for	for	ADP
easat-6827	246	13	better	well	ADJ
easat-6827	246	14	lead	lead	ADJ
easat-6827	246	15	time	time	NOUN
easat-6827	246	16	in	in	ADP
easat-6827	246	17	the	the	DET
easat-6827	246	18	shared	share	VERB
easat-6827	246	19	service	service	NOUN
easat-6827	246	20	centre	centre	NOUN
easat-6827	246	21	.	.	PUNCT
easat-6827	247	1	the	the	DET
easat-6827	247	2	last	last	ADJ
easat-6827	247	3	respondent	respondent	NOUN
easat-6827	247	4	claimed	claim	VERB
easat-6827	247	5	that	that	SCONJ
easat-6827	247	6	the	the	DET
easat-6827	247	7	pandemic	pandemic	NOUN
easat-6827	247	8	did	do	AUX
easat-6827	247	9	not	not	PART
easat-6827	247	10	greatly	greatly	ADV
easat-6827	247	11	impact	impact	VERB
easat-6827	247	12	the	the	DET
easat-6827	247	13	289	289	NUM
easat-6827	247	14	edelweiss	edelweiss	PROPN
easat-6827	247	15	applied	apply	VERB
easat-6827	247	16	science	science	NOUN
easat-6827	247	17	and	and	CCONJ
easat-6827	247	18	technology	technology	NOUN
easat-6827	247	19	issn	issn	PROPN
easat-6827	247	20	:	:	PUNCT
easat-6827	247	21	2576	2576	NUM
easat-6827	247	22	-	-	SYM
easat-6827	247	23	8484	8484	NUM
easat-6827	247	24	vol	vol	NOUN
easat-6827	247	25	.	.	PROPN
easat-6827	248	1	9	9	NUM
easat-6827	248	2	,	,	PUNCT
easat-6827	248	3	no	no	INTJ
easat-6827	248	4	.	.	NOUN
easat-6827	248	5	5	5	NUM
easat-6827	248	6	:	:	SYM
easat-6827	248	7	282	282	NUM
easat-6827	248	8	-	-	SYM
easat-6827	248	9	299	299	NUM
easat-6827	248	10	,	,	PUNCT
easat-6827	248	11	2025	2025	NUM
easat-6827	248	12	doi	doi	NOUN
easat-6827	248	13	:	:	PUNCT
easat-6827	248	14	10.55214/25768484.v9i5.6827	10.55214/25768484.v9i5.6827	PROPN
easat-6827	248	15	©	©	PROPN
easat-6827	248	16	2025	2025	NUM
easat-6827	248	17	by	by	ADP
easat-6827	248	18	the	the	DET
easat-6827	248	19	authors	author	NOUN
easat-6827	248	20	;	;	PUNCT
easat-6827	248	21	licensee	licensee	PROPN
easat-6827	248	22	learning	learning	PROPN
easat-6827	248	23	gate	gate	PROPN
easat-6827	248	24	shared	share	VERB
easat-6827	248	25	service	service	NOUN
easat-6827	248	26	as	as	SCONJ
easat-6827	248	27	business	business	NOUN
easat-6827	248	28	was	be	AUX
easat-6827	248	29	operating	operate	VERB
easat-6827	248	30	as	as	ADP
easat-6827	248	31	usual	usual	ADJ
easat-6827	248	32	due	due	ADP
easat-6827	248	33	to	to	ADP
easat-6827	248	34	online	online	ADJ
easat-6827	248	35	requests	request	NOUN
easat-6827	248	36	and	and	CCONJ
easat-6827	248	37	transactions	transaction	NOUN
easat-6827	248	38	.	.	PUNCT
easat-6827	249	1	respondent	respondent	NOUN
easat-6827	249	2	also	also	ADV
easat-6827	249	3	pointed	point	VERB
easat-6827	249	4	out	out	ADP
easat-6827	249	5	that	that	SCONJ
easat-6827	249	6	the	the	DET
easat-6827	249	7	most	most	ADV
easat-6827	249	8	glaring	glaring	ADJ
easat-6827	249	9	impact	impact	NOUN
easat-6827	249	10	could	could	AUX
easat-6827	249	11	be	be	AUX
easat-6827	249	12	that	that	SCONJ
easat-6827	249	13	the	the	DET
easat-6827	249	14	pandemic	pandemic	NOUN
easat-6827	249	15	resulted	result	VERB
easat-6827	249	16	in	in	ADP
easat-6827	249	17	the	the	DET
easat-6827	249	18	transition	transition	NOUN
easat-6827	249	19	of	of	ADP
easat-6827	249	20	personnel	personnel	NOUN
easat-6827	249	21	working	work	VERB
easat-6827	249	22	in	in	ADP
easat-6827	249	23	the	the	DET
easat-6827	249	24	office	office	NOUN
easat-6827	249	25	to	to	ADP
easat-6827	249	26	working	work	VERB
easat-6827	249	27	from	from	ADP
easat-6827	249	28	home	home	NOUN
easat-6827	249	29	.	.	PUNCT
easat-6827	250	1	except	except	SCONJ
easat-6827	250	2	for	for	ADP
easat-6827	250	3	respondent	respondent	ADJ
easat-6827	250	4	number	number	NOUN
easat-6827	250	5	five	five	NUM
easat-6827	250	6	,	,	PUNCT
easat-6827	250	7	everyone	everyone	PRON
easat-6827	250	8	else	else	ADV
easat-6827	250	9	provided	provide	VERB
easat-6827	250	10	a	a	DET
easat-6827	250	11	positive	positive	ADJ
easat-6827	250	12	take	take	NOUN
easat-6827	250	13	on	on	ADP
easat-6827	250	14	the	the	DET
easat-6827	250	15	impact	impact	NOUN
easat-6827	250	16	of	of	ADP
easat-6827	250	17	the	the	DET
easat-6827	250	18	pandemic	pandemic	NOUN
easat-6827	250	19	on	on	ADP
easat-6827	250	20	the	the	DET
easat-6827	250	21	shared	share	VERB
easat-6827	250	22	service	service	NOUN
easat-6827	250	23	centre	centre	NOUN
easat-6827	250	24	.	.	PUNCT
easat-6827	251	1	the	the	DET
easat-6827	251	2	fifth	fifth	ADJ
easat-6827	251	3	respondent	respondent	NOUN
easat-6827	251	4	displayed	display	VERB
easat-6827	251	5	a	a	DET
easat-6827	251	6	very	very	ADV
easat-6827	251	7	negative	negative	ADJ
easat-6827	251	8	impression	impression	NOUN
easat-6827	251	9	of	of	ADP
easat-6827	251	10	the	the	DET
easat-6827	251	11	impact	impact	NOUN
easat-6827	251	12	of	of	ADP
easat-6827	251	13	the	the	DET
easat-6827	251	14	pandemic	pandemic	NOUN
easat-6827	251	15	on	on	ADP
easat-6827	251	16	shared	share	VERB
easat-6827	251	17	service	service	NOUN
easat-6827	251	18	as	as	ADP
easat-6827	251	19	the	the	DET
easat-6827	251	20	environment	environment	NOUN
easat-6827	251	21	because	because	SCONJ
easat-6827	251	22	,	,	PUNCT
easat-6827	251	23	as	as	SCONJ
easat-6827	251	24	pointed	point	VERB
easat-6827	251	25	out	out	ADP
easat-6827	251	26	during	during	ADP
easat-6827	251	27	the	the	DET
easat-6827	251	28	interview	interview	NOUN
easat-6827	251	29	sessions	session	NOUN
easat-6827	251	30	,	,	PUNCT
easat-6827	251	31	the	the	DET
easat-6827	251	32	surrounding	surround	VERB
easat-6827	251	33	work	work	NOUN
easat-6827	251	34	environment	environment	NOUN
easat-6827	251	35	of	of	ADP
easat-6827	251	36	the	the	DET
easat-6827	251	37	respondent	respondent	NOUN
easat-6827	251	38	was	be	AUX
easat-6827	251	39	in	in	ADP
easat-6827	251	40	disarray	disarray	NOUN
easat-6827	251	41	.	.	PUNCT
easat-6827	252	1	rq2	rq2	NOUN
easat-6827	252	2	:	:	PUNCT
easat-6827	252	3	to	to	ADP
easat-6827	252	4	what	what	DET
easat-6827	252	5	extent	extent	NOUN
easat-6827	252	6	does	do	AUX
easat-6827	252	7	digitalisation	digitalisation	NOUN
easat-6827	252	8	help	help	NOUN
easat-6827	252	9	improve	improve	VERB
easat-6827	252	10	internal	internal	ADJ
easat-6827	252	11	customer	customer	NOUN
easat-6827	252	12	satisfaction	satisfaction	NOUN
easat-6827	252	13	in	in	ADP
easat-6827	252	14	a	a	DET
easat-6827	252	15	shared	share	VERB
easat-6827	252	16	service	service	NOUN
easat-6827	252	17	environment	environment	NOUN
easat-6827	252	18	?	?	PUNCT
easat-6827	253	1	respondent	respondent	VERB
easat-6827	253	2	1	1	NUM
easat-6827	253	3	to	to	PART
easat-6827	253	4	ensure	ensure	VERB
easat-6827	253	5	customer	customer	NOUN
easat-6827	253	6	satisfaction	satisfaction	NOUN
easat-6827	253	7	,	,	PUNCT
easat-6827	253	8	digital	digital	ADJ
easat-6827	253	9	tools	tool	NOUN
easat-6827	253	10	and	and	CCONJ
easat-6827	253	11	platforms	platform	NOUN
easat-6827	253	12	are	be	AUX
easat-6827	253	13	used	use	VERB
easat-6827	253	14	,	,	PUNCT
easat-6827	253	15	such	such	ADJ
easat-6827	253	16	as	as	ADP
easat-6827	253	17	web	web	NOUN
easat-6827	253	18	portals	portal	NOUN
easat-6827	253	19	and	and	CCONJ
easat-6827	253	20	apps	app	NOUN
easat-6827	253	21	,	,	PUNCT
easat-6827	253	22	where	where	SCONJ
easat-6827	253	23	customers	customer	NOUN
easat-6827	253	24	can	can	AUX
easat-6827	253	25	request	request	VERB
easat-6827	253	26	services	service	NOUN
easat-6827	253	27	instantly	instantly	ADV
easat-6827	253	28	.	.	PUNCT
easat-6827	254	1	the	the	DET
easat-6827	254	2	web	web	NOUN
easat-6827	254	3	portal	portal	NOUN
easat-6827	254	4	helps	help	VERB
easat-6827	254	5	customers	customer	NOUN
easat-6827	254	6	communicate	communicate	VERB
easat-6827	254	7	their	their	PRON
easat-6827	254	8	requests	request	NOUN
easat-6827	254	9	to	to	ADP
easat-6827	254	10	the	the	DET
easat-6827	254	11	shared	share	VERB
easat-6827	254	12	services	service	NOUN
easat-6827	254	13	,	,	PUNCT
easat-6827	254	14	and	and	CCONJ
easat-6827	254	15	their	their	PRON
easat-6827	254	16	requests	request	NOUN
easat-6827	254	17	are	be	AUX
easat-6827	254	18	completed	complete	VERB
easat-6827	254	19	within	within	ADP
easat-6827	254	20	a	a	DET
easat-6827	254	21	few	few	ADJ
easat-6827	254	22	days	day	NOUN
easat-6827	254	23	.	.	PUNCT
easat-6827	255	1	respondent	respondent	NOUN
easat-6827	255	2	2	2	NUM
easat-6827	255	3	digitalisation	digitalisation	NOUN
easat-6827	255	4	has	have	AUX
easat-6827	255	5	greatly	greatly	ADV
easat-6827	255	6	improved	improve	VERB
easat-6827	255	7	customer	customer	NOUN
easat-6827	255	8	satisfaction	satisfaction	NOUN
easat-6827	255	9	as	as	SCONJ
easat-6827	255	10	it	it	PRON
easat-6827	255	11	brings	bring	VERB
easat-6827	255	12	a	a	DET
easat-6827	255	13	new	new	ADJ
easat-6827	255	14	dimension	dimension	NOUN
easat-6827	255	15	,	,	PUNCT
easat-6827	255	16	especially	especially	ADV
easat-6827	255	17	in	in	ADP
easat-6827	255	18	engagement	engagement	NOUN
easat-6827	255	19	,	,	PUNCT
easat-6827	255	20	speed	speed	NOUN
easat-6827	255	21	of	of	ADP
easat-6827	255	22	response	response	NOUN
easat-6827	255	23	and	and	CCONJ
easat-6827	255	24	traceability	traceability	NOUN
easat-6827	255	25	.	.	PUNCT
easat-6827	256	1	employees	employee	NOUN
easat-6827	256	2	can	can	AUX
easat-6827	256	3	trace	trace	VERB
easat-6827	256	4	communication	communication	NOUN
easat-6827	256	5	trails	trail	NOUN
easat-6827	256	6	with	with	ADP
easat-6827	256	7	shared	share	VERB
easat-6827	256	8	service	service	NOUN
easat-6827	256	9	personnel	personnel	NOUN
easat-6827	256	10	.	.	PUNCT
easat-6827	257	1	this	this	DET
easat-6827	257	2	visibility	visibility	NOUN
easat-6827	257	3	is	be	AUX
easat-6827	257	4	important	important	ADJ
easat-6827	257	5	between	between	ADP
easat-6827	257	6	customers	customer	NOUN
easat-6827	257	7	and	and	CCONJ
easat-6827	257	8	service	service	NOUN
easat-6827	257	9	providers	provider	NOUN
easat-6827	257	10	.	.	PUNCT
easat-6827	258	1	moreover	moreover	ADV
easat-6827	258	2	,	,	PUNCT
easat-6827	258	3	the	the	DET
easat-6827	258	4	shared	share	VERB
easat-6827	258	5	service	service	NOUN
easat-6827	258	6	web	web	NOUN
easat-6827	258	7	portals	portal	NOUN
easat-6827	258	8	are	be	AUX
easat-6827	258	9	easily	easily	ADV
easat-6827	258	10	accessible	accessible	ADJ
easat-6827	258	11	for	for	SCONJ
easat-6827	258	12	customers	customer	NOUN
easat-6827	258	13	to	to	PART
easat-6827	258	14	request	request	VERB
easat-6827	258	15	services	service	NOUN
easat-6827	258	16	.	.	PUNCT
easat-6827	259	1	respondent	respondent	VERB
easat-6827	259	2	3	3	NUM
easat-6827	259	3	in	in	ADP
easat-6827	259	4	our	our	PRON
easat-6827	259	5	company	company	NOUN
easat-6827	259	6	,	,	PUNCT
easat-6827	259	7	digitalisation	digitalisation	NOUN
easat-6827	259	8	helps	helps	AUX
easat-6827	259	9	enhance	enhance	VERB
easat-6827	259	10	customer	customer	NOUN
easat-6827	259	11	satisfaction	satisfaction	NOUN
easat-6827	259	12	in	in	ADP
easat-6827	259	13	shared	share	VERB
easat-6827	259	14	services	service	NOUN
easat-6827	259	15	by	by	ADP
easat-6827	259	16	optimising	optimise	VERB
easat-6827	259	17	internal	internal	ADJ
easat-6827	259	18	operations	operation	NOUN
easat-6827	259	19	.	.	PUNCT
easat-6827	260	1	digital	digital	ADJ
easat-6827	260	2	tools	tool	NOUN
easat-6827	260	3	such	such	ADJ
easat-6827	260	4	as	as	ADP
easat-6827	260	5	robotic	robotic	ADJ
easat-6827	260	6	process	process	NOUN
easat-6827	260	7	automation	automation	NOUN
easat-6827	260	8	assist	assist	NOUN
easat-6827	260	9	in	in	ADP
easat-6827	260	10	repetitive	repetitive	ADJ
easat-6827	260	11	tasks	task	NOUN
easat-6827	260	12	,	,	PUNCT
easat-6827	260	13	cutting	cut	VERB
easat-6827	260	14	lead	lead	NOUN
easat-6827	260	15	time	time	NOUN
easat-6827	260	16	and	and	CCONJ
easat-6827	260	17	improving	improve	VERB
easat-6827	260	18	efficiency	efficiency	NOUN
easat-6827	260	19	in	in	ADP
easat-6827	260	20	data	datum	NOUN
easat-6827	260	21	entry	entry	NOUN
easat-6827	260	22	and	and	CCONJ
easat-6827	260	23	processing	processing	NOUN
easat-6827	260	24	invoices	invoice	NOUN
easat-6827	260	25	.	.	PUNCT
easat-6827	261	1	the	the	DET
easat-6827	261	2	digital	digital	PROPN
easat-6827	261	3	platforms	platform	NOUN
easat-6827	261	4	help	help	VERB
easat-6827	261	5	internal	internal	ADJ
easat-6827	261	6	and	and	CCONJ
easat-6827	261	7	external	external	ADJ
easat-6827	261	8	customers	customer	NOUN
easat-6827	261	9	to	to	PART
easat-6827	261	10	access	access	VERB
easat-6827	261	11	services	service	NOUN
easat-6827	261	12	through	through	ADP
easat-6827	261	13	self	self	NOUN
easat-6827	261	14	-	-	PUNCT
easat-6827	261	15	service	service	NOUN
easat-6827	261	16	portals	portal	NOUN
easat-6827	261	17	and	and	CCONJ
easat-6827	261	18	mobile	mobile	ADJ
easat-6827	261	19	apps	app	NOUN
easat-6827	261	20	,	,	PUNCT
easat-6827	261	21	which	which	PRON
easat-6827	261	22	does	do	AUX
easat-6827	261	23	n’t	not	PART
easat-6827	261	24	require	require	VERB
easat-6827	261	25	meeting	meeting	NOUN
easat-6827	261	26	shared	share	VERB
easat-6827	261	27	service	service	NOUN
easat-6827	261	28	employees	employee	NOUN
easat-6827	261	29	face	face	VERB
easat-6827	261	30	to	to	ADP
easat-6827	261	31	face	face	NOUN
easat-6827	261	32	.	.	PUNCT
easat-6827	262	1	respondent	respondent	NOUN
easat-6827	262	2	4	4	NUM
easat-6827	262	3	digitalisation	digitalisation	NOUN
easat-6827	262	4	has	have	AUX
easat-6827	262	5	proven	prove	VERB
easat-6827	262	6	that	that	SCONJ
easat-6827	262	7	shared	share	VERB
easat-6827	262	8	service	service	NOUN
easat-6827	262	9	centres	centre	NOUN
easat-6827	262	10	can	can	AUX
easat-6827	262	11	deliver	deliver	VERB
easat-6827	262	12	the	the	DET
easat-6827	262	13	same	same	ADJ
easat-6827	262	14	services	service	NOUN
easat-6827	262	15	regardless	regardless	ADV
easat-6827	262	16	of	of	ADP
easat-6827	262	17	where	where	SCONJ
easat-6827	262	18	they	they	PRON
easat-6827	262	19	are	be	AUX
easat-6827	262	20	.	.	PUNCT
easat-6827	263	1	digitalisation	digitalisation	NOUN
easat-6827	263	2	has	have	AUX
easat-6827	263	3	made	make	VERB
easat-6827	263	4	it	it	PRON
easat-6827	263	5	possible	possible	ADJ
easat-6827	263	6	for	for	ADP
easat-6827	263	7	seamless	seamless	ADJ
easat-6827	263	8	requests	request	NOUN
easat-6827	263	9	and	and	CCONJ
easat-6827	263	10	transactions	transaction	NOUN
easat-6827	263	11	on	on	ADP
easat-6827	263	12	web	web	NOUN
easat-6827	263	13	portals	portal	NOUN
easat-6827	263	14	and	and	CCONJ
easat-6827	263	15	apps	app	NOUN
easat-6827	263	16	in	in	ADP
easat-6827	263	17	the	the	DET
easat-6827	263	18	shared	share	VERB
easat-6827	263	19	service	service	NOUN
easat-6827	263	20	environment	environment	NOUN
easat-6827	263	21	,	,	PUNCT
easat-6827	263	22	and	and	CCONJ
easat-6827	263	23	these	these	DET
easat-6827	263	24	platforms	platform	NOUN
easat-6827	263	25	allow	allow	VERB
easat-6827	263	26	for	for	ADP
easat-6827	263	27	connectivity	connectivity	NOUN
easat-6827	263	28	and	and	CCONJ
easat-6827	263	29	speed	speed	NOUN
easat-6827	263	30	of	of	ADP
easat-6827	263	31	transactions	transaction	NOUN
easat-6827	263	32	,	,	PUNCT
easat-6827	263	33	which	which	PRON
easat-6827	263	34	contributes	contribute	VERB
easat-6827	263	35	to	to	ADP
easat-6827	263	36	the	the	DET
easat-6827	263	37	satisfaction	satisfaction	NOUN
easat-6827	263	38	of	of	ADP
easat-6827	263	39	internal	internal	ADJ
easat-6827	263	40	customers	customer	NOUN
easat-6827	263	41	.	.	PUNCT
easat-6827	264	1	however	however	ADV
easat-6827	264	2	,	,	PUNCT
easat-6827	264	3	the	the	DET
easat-6827	264	4	key	key	NOUN
easat-6827	264	5	to	to	ADP
easat-6827	264	6	long	long	ADV
easat-6827	264	7	-	-	PUNCT
easat-6827	264	8	lasting	last	VERB
easat-6827	264	9	customer	customer	NOUN
easat-6827	264	10	satisfaction	satisfaction	NOUN
easat-6827	264	11	is	be	AUX
easat-6827	264	12	digitalisation	digitalisation	NOUN
easat-6827	264	13	,	,	PUNCT
easat-6827	264	14	interaction	interaction	NOUN
easat-6827	264	15	,	,	PUNCT
easat-6827	264	16	and	and	CCONJ
easat-6827	264	17	customer	customer	NOUN
easat-6827	264	18	engagement	engagement	NOUN
easat-6827	264	19	.	.	PUNCT
easat-6827	265	1	the	the	DET
easat-6827	265	2	human	human	ADJ
easat-6827	265	3	factor	factor	NOUN
easat-6827	265	4	is	be	AUX
easat-6827	265	5	still	still	ADV
easat-6827	265	6	vital	vital	ADJ
easat-6827	265	7	through	through	ADP
easat-6827	265	8	customer	customer	NOUN
easat-6827	265	9	engagements	engagement	NOUN
easat-6827	265	10	;	;	PUNCT
easat-6827	265	11	hence	hence	ADV
easat-6827	265	12	,	,	PUNCT
easat-6827	265	13	monthly	monthly	ADJ
easat-6827	265	14	and	and	CCONJ
easat-6827	265	15	quarterly	quarterly	ADJ
easat-6827	265	16	engagement	engagement	NOUN
easat-6827	265	17	meetings	meeting	NOUN
easat-6827	265	18	with	with	ADP
easat-6827	265	19	the	the	DET
easat-6827	265	20	heads	head	NOUN
easat-6827	265	21	of	of	ADP
easat-6827	265	22	business	business	NOUN
easat-6827	265	23	units	unit	NOUN
easat-6827	265	24	are	be	AUX
easat-6827	265	25	held	hold	VERB
easat-6827	265	26	to	to	PART
easat-6827	265	27	improve	improve	VERB
easat-6827	265	28	services	service	NOUN
easat-6827	265	29	.	.	PUNCT
easat-6827	266	1	respondent	respondent	VERB
easat-6827	266	2	5	5	NUM
easat-6827	266	3	from	from	ADP
easat-6827	266	4	my	my	PRON
easat-6827	266	5	perspective	perspective	NOUN
easat-6827	266	6	,	,	PUNCT
easat-6827	266	7	i	i	PRON
easat-6827	266	8	feel	feel	VERB
easat-6827	266	9	that	that	SCONJ
easat-6827	266	10	digitalisation	digitalisation	NOUN
easat-6827	266	11	does	do	AUX
easat-6827	266	12	not	not	PART
easat-6827	266	13	help	help	VERB
easat-6827	266	14	;	;	PUNCT
easat-6827	266	15	it	it	PRON
easat-6827	266	16	only	only	ADV
easat-6827	266	17	causes	cause	VERB
easat-6827	266	18	more	more	ADJ
easat-6827	266	19	frustration	frustration	NOUN
easat-6827	266	20	.	.	PUNCT
easat-6827	267	1	i	i	PRON
easat-6827	267	2	have	have	AUX
easat-6827	267	3	always	always	ADV
easat-6827	267	4	believed	believe	VERB
easat-6827	267	5	only	only	ADV
easat-6827	267	6	in	in	ADP
easat-6827	267	7	human	human	ADJ
easat-6827	267	8	touch	touch	NOUN
easat-6827	267	9	and	and	CCONJ
easat-6827	267	10	emotion	emotion	NOUN
easat-6827	267	11	.	.	PUNCT
easat-6827	268	1	by	by	ADP
easat-6827	268	2	implementing	implement	VERB
easat-6827	268	3	digitalisation	digitalisation	NOUN
easat-6827	268	4	,	,	PUNCT
easat-6827	268	5	i	i	PRON
easat-6827	268	6	do	do	AUX
easat-6827	268	7	not	not	PART
easat-6827	268	8	encounter	encounter	VERB
easat-6827	268	9	much	much	ADJ
easat-6827	268	10	visibility	visibility	NOUN
easat-6827	268	11	to	to	ADP
easat-6827	268	12	my	my	PRON
easat-6827	268	13	enquiries	enquiry	NOUN
easat-6827	268	14	when	when	SCONJ
easat-6827	268	15	dealing	deal	VERB
easat-6827	268	16	with	with	ADP
easat-6827	268	17	shared	share	VERB
easat-6827	268	18	service	service	NOUN
easat-6827	268	19	centres	centre	NOUN
easat-6827	268	20	.	.	PUNCT
easat-6827	269	1	the	the	DET
easat-6827	269	2	current	current	ADJ
easat-6827	269	3	technological	technological	ADJ
easat-6827	269	4	tools	tool	NOUN
easat-6827	269	5	,	,	PUNCT
easat-6827	269	6	such	such	ADJ
easat-6827	269	7	as	as	ADP
easat-6827	269	8	the	the	DET
easat-6827	269	9	app	app	NOUN
easat-6827	269	10	,	,	PUNCT
easat-6827	269	11	are	be	AUX
easat-6827	269	12	not	not	PART
easat-6827	269	13	designed	design	VERB
easat-6827	269	14	to	to	PART
easat-6827	269	15	be	be	AUX
easat-6827	269	16	user	user	NOUN
easat-6827	269	17	-	-	PUNCT
easat-6827	269	18	friendly	friendly	ADJ
easat-6827	269	19	.	.	PUNCT
easat-6827	270	1	respondent	respondent	VERB
easat-6827	270	2	6	6	NUM
easat-6827	270	3	digitalisation	digitalisation	NOUN
easat-6827	270	4	supports	support	VERB
easat-6827	270	5	the	the	DET
easat-6827	270	6	shared	share	VERB
easat-6827	270	7	service	service	NOUN
easat-6827	270	8	activities	activity	NOUN
easat-6827	270	9	significantly	significantly	ADV
easat-6827	270	10	while	while	SCONJ
easat-6827	270	11	improving	improve	VERB
easat-6827	270	12	the	the	DET
easat-6827	270	13	customer	customer	NOUN
easat-6827	270	14	experience	experience	NOUN
easat-6827	270	15	,	,	PUNCT
easat-6827	270	16	as	as	SCONJ
easat-6827	270	17	customers	customer	NOUN
easat-6827	270	18	may	may	AUX
easat-6827	270	19	request	request	VERB
easat-6827	270	20	service	service	NOUN
easat-6827	270	21	via	via	ADP
easat-6827	270	22	online	online	ADJ
easat-6827	270	23	platforms	platform	NOUN
easat-6827	270	24	like	like	ADP
easat-6827	270	25	web	web	NOUN
easat-6827	270	26	portals	portal	NOUN
easat-6827	270	27	instead	instead	ADV
easat-6827	270	28	of	of	ADP
easat-6827	270	29	meeting	meet	VERB
easat-6827	270	30	the	the	DET
easat-6827	270	31	shared	share	VERB
easat-6827	270	32	service	service	NOUN
easat-6827	270	33	providers	provider	NOUN
easat-6827	270	34	face	face	VERB
easat-6827	270	35	to	to	ADP
easat-6827	270	36	face	face	NOUN
easat-6827	270	37	.	.	PUNCT
easat-6827	271	1	during	during	ADP
easat-6827	271	2	the	the	DET
easat-6827	271	3	pandemic	pandemic	ADJ
easat-6827	271	4	,	,	PUNCT
easat-6827	271	5	when	when	SCONJ
easat-6827	271	6	working	work	VERB
easat-6827	271	7	from	from	ADP
easat-6827	271	8	home	home	NOUN
easat-6827	271	9	was	be	AUX
easat-6827	271	10	the	the	DET
easat-6827	271	11	norm	norm	NOUN
easat-6827	271	12	,	,	PUNCT
easat-6827	271	13	service	service	NOUN
easat-6827	271	14	requests	request	NOUN
easat-6827	271	15	through	through	ADP
easat-6827	271	16	online	online	ADJ
easat-6827	271	17	platforms	platform	NOUN
easat-6827	271	18	like	like	ADP
easat-6827	271	19	the	the	DET
easat-6827	271	20	web	web	NOUN
easat-6827	271	21	portal	portal	NOUN
easat-6827	271	22	helped	help	VERB
easat-6827	271	23	in	in	ADP
easat-6827	271	24	terms	term	NOUN
easat-6827	271	25	of	of	ADP
easat-6827	271	26	speed	speed	NOUN
easat-6827	271	27	and	and	CCONJ
easat-6827	271	28	convenience	convenience	NOUN
easat-6827	271	29	.	.	PUNCT
easat-6827	272	1	based	base	VERB
easat-6827	272	2	on	on	ADP
easat-6827	272	3	the	the	DET
easat-6827	272	4	information	information	NOUN
easat-6827	272	5	from	from	ADP
easat-6827	272	6	the	the	DET
easat-6827	272	7	respondents	respondent	NOUN
easat-6827	272	8	on	on	ADP
easat-6827	272	9	the	the	DET
easat-6827	272	10	second	second	ADJ
easat-6827	272	11	research	research	NOUN
easat-6827	272	12	question	question	NOUN
easat-6827	272	13	,	,	PUNCT
easat-6827	272	14	respondents	respondent	NOUN
easat-6827	272	15	1	1	NUM
easat-6827	272	16	and	and	CCONJ
easat-6827	272	17	2	2	NUM
easat-6827	272	18	support	support	VERB
easat-6827	272	19	the	the	DET
easat-6827	272	20	idea	idea	NOUN
easat-6827	272	21	that	that	SCONJ
easat-6827	272	22	digitalisation	digitalisation	NOUN
easat-6827	272	23	does	do	AUX
easat-6827	272	24	help	help	VERB
easat-6827	272	25	with	with	ADP
easat-6827	272	26	internal	internal	ADJ
easat-6827	272	27	customer	customer	NOUN
easat-6827	272	28	satisfaction	satisfaction	NOUN
easat-6827	272	29	in	in	ADP
easat-6827	272	30	a	a	DET
easat-6827	272	31	shared	share	VERB
easat-6827	272	32	290	290	NUM
easat-6827	272	33	edelweiss	edelweiss	PROPN
easat-6827	272	34	applied	apply	VERB
easat-6827	272	35	science	science	NOUN
easat-6827	272	36	and	and	CCONJ
easat-6827	272	37	technology	technology	NOUN
easat-6827	272	38	issn	issn	PROPN
easat-6827	272	39	:	:	PUNCT
easat-6827	272	40	2576	2576	NUM
easat-6827	272	41	-	-	SYM
easat-6827	272	42	8484	8484	NUM
easat-6827	272	43	vol	vol	NOUN
easat-6827	272	44	.	.	PROPN
easat-6827	273	1	9	9	NUM
easat-6827	273	2	,	,	PUNCT
easat-6827	273	3	no	no	INTJ
easat-6827	273	4	.	.	NOUN
easat-6827	273	5	5	5	NUM
easat-6827	273	6	:	:	SYM
easat-6827	273	7	282	282	NUM
easat-6827	273	8	-	-	SYM
easat-6827	273	9	299	299	NUM
easat-6827	273	10	,	,	PUNCT
easat-6827	273	11	2025	2025	NUM
easat-6827	273	12	doi	doi	NOUN
easat-6827	273	13	:	:	PUNCT
easat-6827	273	14	10.55214/25768484.v9i5.6827	10.55214/25768484.v9i5.6827	PROPN
easat-6827	273	15	©	©	PROPN
easat-6827	273	16	2025	2025	NUM
easat-6827	273	17	by	by	ADP
easat-6827	273	18	the	the	DET
easat-6827	273	19	authors	author	NOUN
easat-6827	273	20	;	;	PUNCT
easat-6827	273	21	licensee	licensee	PROPN
easat-6827	273	22	learning	learning	PROPN
easat-6827	273	23	gate	gate	PROPN
easat-6827	273	24	service	service	NOUN
easat-6827	273	25	environment	environment	NOUN
easat-6827	273	26	by	by	ADP
easat-6827	273	27	making	make	VERB
easat-6827	273	28	it	it	PRON
easat-6827	273	29	easily	easily	ADV
easat-6827	273	30	accessible	accessible	ADJ
easat-6827	273	31	for	for	SCONJ
easat-6827	273	32	customers	customer	NOUN
easat-6827	273	33	to	to	PART
easat-6827	273	34	request	request	VERB
easat-6827	273	35	services	service	NOUN
easat-6827	273	36	via	via	ADP
easat-6827	273	37	digital	digital	ADJ
easat-6827	273	38	platforms	platform	NOUN
easat-6827	273	39	.	.	PUNCT
easat-6827	274	1	respondent	respondent	NOUN
easat-6827	274	2	2	2	NUM
easat-6827	274	3	also	also	ADV
easat-6827	274	4	states	state	VERB
easat-6827	274	5	that	that	SCONJ
easat-6827	274	6	digitalisation	digitalisation	NOUN
easat-6827	274	7	improves	improve	VERB
easat-6827	274	8	customer	customer	NOUN
easat-6827	274	9	engagement	engagement	NOUN
easat-6827	274	10	,	,	PUNCT
easat-6827	274	11	increases	increase	VERB
easat-6827	274	12	delivery	delivery	NOUN
easat-6827	274	13	speed	speed	NOUN
easat-6827	274	14	,	,	PUNCT
easat-6827	274	15	and	and	CCONJ
easat-6827	274	16	ensures	ensure	VERB
easat-6827	274	17	transaction	transaction	NOUN
easat-6827	274	18	traceability	traceability	NOUN
easat-6827	274	19	,	,	PUNCT
easat-6827	274	20	directly	directly	ADV
easat-6827	274	21	contributing	contribute	VERB
easat-6827	274	22	to	to	AUX
easat-6827	274	23	satisfaction	satisfaction	NOUN
easat-6827	274	24	.	.	PUNCT
easat-6827	275	1	for	for	ADP
easat-6827	275	2	respondent	respondent	NOUN
easat-6827	275	3	3	3	NUM
easat-6827	275	4	,	,	PUNCT
easat-6827	275	5	digitalisation	digitalisation	NOUN
easat-6827	275	6	contributes	contribute	VERB
easat-6827	275	7	to	to	ADP
easat-6827	275	8	customer	customer	NOUN
easat-6827	275	9	satisfaction	satisfaction	NOUN
easat-6827	275	10	by	by	ADP
easat-6827	275	11	optimising	optimise	VERB
easat-6827	275	12	internal	internal	ADJ
easat-6827	275	13	processes	process	NOUN
easat-6827	275	14	and	and	CCONJ
easat-6827	275	15	cutting	cut	VERB
easat-6827	275	16	down	down	ADP
easat-6827	275	17	lead	lead	ADJ
easat-6827	275	18	time	time	NOUN
easat-6827	275	19	in	in	ADP
easat-6827	275	20	shared	shared	ADJ
easat-6827	275	21	service	service	NOUN
easat-6827	275	22	centres	centre	NOUN
easat-6827	275	23	.	.	PUNCT
easat-6827	276	1	respondent	respondent	NOUN
easat-6827	276	2	4	4	NUM
easat-6827	276	3	has	have	VERB
easat-6827	276	4	similar	similar	ADJ
easat-6827	276	5	inputs	input	NOUN
easat-6827	276	6	to	to	PART
easat-6827	276	7	respondent	respondent	VERB
easat-6827	276	8	2	2	NUM
easat-6827	276	9	on	on	ADP
easat-6827	276	10	how	how	SCONJ
easat-6827	276	11	digitalisation	digitalisation	NOUN
easat-6827	276	12	allows	allow	VERB
easat-6827	276	13	for	for	ADP
easat-6827	276	14	engagement	engagement	NOUN
easat-6827	276	15	and	and	CCONJ
easat-6827	276	16	speeds	speed	NOUN
easat-6827	276	17	up	up	ADP
easat-6827	276	18	transactions	transaction	NOUN
easat-6827	276	19	.	.	PUNCT
easat-6827	277	1	in	in	ADP
easat-6827	277	2	addition	addition	NOUN
easat-6827	277	3	,	,	PUNCT
easat-6827	277	4	respondent	respondent	NOUN
easat-6827	277	5	4	4	NUM
easat-6827	277	6	also	also	ADV
easat-6827	277	7	feels	feel	VERB
easat-6827	277	8	that	that	SCONJ
easat-6827	277	9	with	with	ADP
easat-6827	277	10	digitalisation	digitalisation	NOUN
easat-6827	277	11	,	,	PUNCT
easat-6827	277	12	shared	share	VERB
easat-6827	277	13	service	service	NOUN
easat-6827	277	14	centres	centre	NOUN
easat-6827	277	15	can	can	AUX
easat-6827	277	16	deliver	deliver	VERB
easat-6827	277	17	the	the	DET
easat-6827	277	18	same	same	ADJ
easat-6827	277	19	service	service	NOUN
easat-6827	277	20	from	from	ADP
easat-6827	277	21	whichever	whichever	DET
easat-6827	277	22	remote	remote	ADJ
easat-6827	277	23	location	location	NOUN
easat-6827	277	24	they	they	PRON
easat-6827	277	25	are	be	AUX
easat-6827	277	26	at	at	ADP
easat-6827	277	27	.	.	PUNCT
easat-6827	278	1	respondent	respondent	NOUN
easat-6827	278	2	5	5	NUM
easat-6827	278	3	seems	seem	VERB
easat-6827	278	4	to	to	PART
easat-6827	278	5	differ	differ	VERB
easat-6827	278	6	in	in	ADP
easat-6827	278	7	response	response	NOUN
easat-6827	278	8	to	to	ADP
easat-6827	278	9	other	other	ADJ
easat-6827	278	10	respondents	respondent	NOUN
easat-6827	278	11	by	by	ADP
easat-6827	278	12	saying	say	VERB
easat-6827	278	13	that	that	SCONJ
easat-6827	278	14	digitalisation	digitalisation	NOUN
easat-6827	278	15	fails	fail	VERB
easat-6827	278	16	to	to	PART
easat-6827	278	17	provide	provide	VERB
easat-6827	278	18	satisfaction	satisfaction	NOUN
easat-6827	278	19	but	but	CCONJ
easat-6827	278	20	instead	instead	ADV
easat-6827	278	21	brings	bring	VERB
easat-6827	278	22	a	a	DET
easat-6827	278	23	lot	lot	NOUN
easat-6827	278	24	of	of	ADP
easat-6827	278	25	frustration	frustration	NOUN
easat-6827	278	26	and	and	CCONJ
easat-6827	278	27	disruptions	disruption	NOUN
easat-6827	278	28	to	to	ADP
easat-6827	278	29	service	service	NOUN
easat-6827	278	30	.	.	PUNCT
easat-6827	279	1	the	the	DET
easat-6827	279	2	respondent	respondent	NOUN
easat-6827	279	3	feels	feel	VERB
easat-6827	279	4	that	that	SCONJ
easat-6827	279	5	the	the	DET
easat-6827	279	6	current	current	ADJ
easat-6827	279	7	technology	technology	NOUN
easat-6827	279	8	for	for	ADP
easat-6827	279	9	the	the	DET
easat-6827	279	10	shared	share	VERB
easat-6827	279	11	service	service	NOUN
easat-6827	279	12	centre	centre	NOUN
easat-6827	279	13	is	be	AUX
easat-6827	279	14	not	not	PART
easat-6827	279	15	designed	design	VERB
easat-6827	279	16	to	to	PART
easat-6827	279	17	be	be	AUX
easat-6827	279	18	user	user	NOUN
easat-6827	279	19	-	-	PUNCT
easat-6827	279	20	friendly	friendly	ADJ
easat-6827	279	21	and	and	CCONJ
easat-6827	279	22	,	,	PUNCT
easat-6827	279	23	therefore	therefore	ADV
easat-6827	279	24	,	,	PUNCT
easat-6827	279	25	is	be	AUX
easat-6827	279	26	unable	unable	ADJ
easat-6827	279	27	to	to	PART
easat-6827	279	28	satisfy	satisfy	VERB
easat-6827	279	29	customers	customer	NOUN
easat-6827	279	30	.	.	PUNCT
easat-6827	280	1	respondent	respondent	NOUN
easat-6827	280	2	believes	believe	VERB
easat-6827	280	3	that	that	SCONJ
easat-6827	280	4	human	human	ADJ
easat-6827	280	5	touch	touch	NOUN
easat-6827	280	6	and	and	CCONJ
easat-6827	280	7	emotion	emotion	NOUN
easat-6827	280	8	are	be	AUX
easat-6827	280	9	crucial	crucial	ADJ
easat-6827	280	10	for	for	ADP
easat-6827	280	11	customer	customer	NOUN
easat-6827	280	12	satisfaction	satisfaction	NOUN
easat-6827	280	13	in	in	ADP
easat-6827	280	14	the	the	DET
easat-6827	280	15	shared	share	VERB
easat-6827	280	16	service	service	NOUN
easat-6827	280	17	environment	environment	NOUN
easat-6827	280	18	.	.	PUNCT
easat-6827	281	1	lastly	lastly	ADV
easat-6827	281	2	,	,	PUNCT
easat-6827	281	3	respondent	respondent	VERB
easat-6827	281	4	6	6	NUM
easat-6827	281	5	asserts	assert	VERB
easat-6827	281	6	that	that	SCONJ
easat-6827	281	7	digitalisation	digitalisation	NOUN
easat-6827	281	8	does	do	AUX
easat-6827	281	9	support	support	VERB
easat-6827	281	10	shared	share	VERB
easat-6827	281	11	service	service	NOUN
easat-6827	281	12	activities	activity	NOUN
easat-6827	281	13	significantly	significantly	ADV
easat-6827	281	14	while	while	SCONJ
easat-6827	281	15	improving	improve	VERB
easat-6827	281	16	the	the	DET
easat-6827	281	17	customer	customer	NOUN
easat-6827	281	18	experience	experience	NOUN
easat-6827	281	19	through	through	ADP
easat-6827	281	20	speed	speed	NOUN
easat-6827	281	21	and	and	CCONJ
easat-6827	281	22	convenience	convenience	NOUN
easat-6827	281	23	.	.	PUNCT
easat-6827	282	1	6	6	X
easat-6827	282	2	.	.	X
easat-6827	282	3	analysis	analysis	NOUN
easat-6827	282	4	and	and	CCONJ
easat-6827	282	5	discussion	discussion	NOUN
easat-6827	282	6	the	the	DET
easat-6827	282	7	paper	paper	NOUN
easat-6827	282	8	investigates	investigate	VERB
easat-6827	282	9	two	two	NUM
easat-6827	282	10	important	important	ADJ
easat-6827	282	11	discoveries	discovery	NOUN
easat-6827	282	12	about	about	ADP
easat-6827	282	13	shared	share	VERB
easat-6827	282	14	service	service	NOUN
easat-6827	282	15	centres	centre	NOUN
easat-6827	282	16	,	,	PUNCT
easat-6827	282	17	particularly	particularly	ADV
easat-6827	282	18	during	during	ADP
easat-6827	282	19	the	the	DET
easat-6827	282	20	covid-19	covid-19	PROPN
easat-6827	282	21	pandemic	pandemic	NOUN
easat-6827	282	22	.	.	PUNCT
easat-6827	283	1	the	the	DET
easat-6827	283	2	two	two	NUM
easat-6827	283	3	findings	finding	NOUN
easat-6827	283	4	are	be	AUX
easat-6827	283	5	as	as	SCONJ
easat-6827	283	6	follows	follow	VERB
easat-6827	283	7	:	:	PUNCT
easat-6827	283	8	firstly	firstly	ADV
easat-6827	283	9	,	,	PUNCT
easat-6827	283	10	although	although	SCONJ
easat-6827	283	11	subtle	subtle	ADJ
easat-6827	283	12	and	and	CCONJ
easat-6827	283	13	mild	mild	ADJ
easat-6827	283	14	,	,	PUNCT
easat-6827	283	15	covid19	covid19	NOUN
easat-6827	283	16	did	do	AUX
easat-6827	283	17	impact	impact	NOUN
easat-6827	283	18	shared	share	VERB
easat-6827	283	19	service	service	NOUN
easat-6827	283	20	centres	centre	NOUN
easat-6827	283	21	.	.	PUNCT
easat-6827	284	1	secondly	secondly	ADV
easat-6827	284	2	,	,	PUNCT
easat-6827	284	3	digitalisation	digitalisation	NOUN
easat-6827	284	4	greatly	greatly	ADV
easat-6827	284	5	contributes	contribute	VERB
easat-6827	284	6	to	to	ADP
easat-6827	284	7	internal	internal	ADJ
easat-6827	284	8	customer	customer	NOUN
easat-6827	284	9	satisfaction	satisfaction	NOUN
easat-6827	284	10	in	in	ADP
easat-6827	284	11	the	the	DET
easat-6827	284	12	shared	share	VERB
easat-6827	284	13	service	service	NOUN
easat-6827	284	14	environment	environment	NOUN
easat-6827	284	15	.	.	PUNCT
easat-6827	285	1	6.1	6.1	NUM
easat-6827	285	2	.	.	PUNCT
easat-6827	286	1	covid-19	covid-19	PROPN
easat-6827	286	2	did	do	AUX
easat-6827	286	3	have	have	VERB
easat-6827	286	4	an	an	DET
easat-6827	286	5	impact	impact	NOUN
easat-6827	286	6	on	on	ADP
easat-6827	286	7	shared	share	VERB
easat-6827	286	8	service	service	NOUN
easat-6827	286	9	centres	centre	NOUN
easat-6827	286	10	.	.	PUNCT
easat-6827	287	1	given	give	VERB
easat-6827	287	2	the	the	DET
easat-6827	287	3	detailed	detailed	ADJ
easat-6827	287	4	data	datum	NOUN
easat-6827	287	5	analysis	analysis	NOUN
easat-6827	287	6	that	that	PRON
easat-6827	287	7	was	be	AUX
easat-6827	287	8	done	do	VERB
easat-6827	287	9	,	,	PUNCT
easat-6827	287	10	it	it	PRON
easat-6827	287	11	is	be	AUX
easat-6827	287	12	important	important	ADJ
easat-6827	287	13	to	to	PART
easat-6827	287	14	convey	convey	VERB
easat-6827	287	15	the	the	DET
easat-6827	287	16	findings	finding	NOUN
easat-6827	287	17	that	that	PRON
easat-6827	287	18	reveal	reveal	VERB
easat-6827	287	19	that	that	SCONJ
easat-6827	287	20	there	there	PRON
easat-6827	287	21	are	be	VERB
easat-6827	287	22	indeed	indeed	ADV
easat-6827	287	23	several	several	ADJ
easat-6827	287	24	impacts	impact	NOUN
easat-6827	287	25	of	of	ADP
easat-6827	287	26	covid-19	covid-19	PROPN
easat-6827	287	27	on	on	ADP
easat-6827	287	28	the	the	DET
easat-6827	287	29	shared	share	VERB
easat-6827	287	30	service	service	NOUN
easat-6827	287	31	centres	centre	NOUN
easat-6827	287	32	.	.	PUNCT
easat-6827	288	1	more	more	ADJ
easat-6827	288	2	than	than	ADP
easat-6827	288	3	one	one	NUM
easat-6827	288	4	respondent	respondent	NOUN
easat-6827	288	5	has	have	AUX
easat-6827	288	6	indicated	indicate	VERB
easat-6827	288	7	that	that	SCONJ
easat-6827	288	8	covid-19	covid-19	PROPN
easat-6827	288	9	necessitates	necessitate	VERB
easat-6827	288	10	or	or	CCONJ
easat-6827	288	11	warrants	warrant	NOUN
easat-6827	288	12	digitalisation	digitalisation	NOUN
easat-6827	288	13	and	and	CCONJ
easat-6827	288	14	digital	digital	ADJ
easat-6827	288	15	platforms	platform	NOUN
easat-6827	288	16	in	in	ADP
easat-6827	288	17	shared	share	VERB
easat-6827	288	18	service	service	NOUN
easat-6827	288	19	centres	centre	NOUN
easat-6827	288	20	.	.	PUNCT
easat-6827	289	1	in	in	ADP
easat-6827	289	2	this	this	DET
easat-6827	289	3	digital	digital	ADJ
easat-6827	289	4	age	age	NOUN
easat-6827	289	5	,	,	PUNCT
easat-6827	289	6	data	datum	NOUN
easat-6827	289	7	and	and	CCONJ
easat-6827	289	8	technology	technology	NOUN
easat-6827	289	9	are	be	AUX
easat-6827	289	10	becoming	become	VERB
easat-6827	289	11	increasingly	increasingly	ADV
easat-6827	289	12	indispensable	indispensable	ADJ
easat-6827	289	13	in	in	ADP
easat-6827	289	14	shared	share	VERB
easat-6827	289	15	service	service	NOUN
easat-6827	289	16	centres	centre	NOUN
easat-6827	289	17	[	[	X
easat-6827	289	18	118	118	NUM
easat-6827	289	19	]	]	PUNCT
easat-6827	289	20	.	.	PUNCT
easat-6827	290	1	it	it	PRON
easat-6827	290	2	is	be	AUX
easat-6827	290	3	becoming	become	VERB
easat-6827	290	4	evident	evident	ADJ
easat-6827	290	5	that	that	SCONJ
easat-6827	290	6	digital	digital	ADJ
easat-6827	290	7	systems	system	NOUN
easat-6827	290	8	can	can	AUX
easat-6827	290	9	not	not	PART
easat-6827	290	10	be	be	AUX
easat-6827	290	11	separated	separate	VERB
easat-6827	290	12	from	from	ADP
easat-6827	290	13	shared	share	VERB
easat-6827	290	14	service	service	NOUN
easat-6827	290	15	centres	centre	NOUN
easat-6827	290	16	,	,	PUNCT
easat-6827	290	17	especially	especially	ADV
easat-6827	290	18	during	during	ADP
easat-6827	290	19	a	a	DET
easat-6827	290	20	pandemic	pandemic	NOUN
easat-6827	290	21	.	.	PUNCT
easat-6827	291	1	furthermore	furthermore	ADV
easat-6827	291	2	,	,	PUNCT
easat-6827	291	3	the	the	DET
easat-6827	291	4	discovery	discovery	NOUN
easat-6827	291	5	that	that	PRON
easat-6827	291	6	digitalisation	digitalisation	NOUN
easat-6827	291	7	helps	help	VERB
easat-6827	291	8	to	to	PART
easat-6827	291	9	sustain	sustain	VERB
easat-6827	291	10	shared	shared	ADJ
easat-6827	291	11	service	service	NOUN
easat-6827	291	12	centres	centre	NOUN
easat-6827	291	13	during	during	ADP
easat-6827	291	14	a	a	DET
easat-6827	291	15	tough	tough	ADJ
easat-6827	291	16	time	time	NOUN
easat-6827	291	17	is	be	AUX
easat-6827	291	18	supported	support	VERB
easat-6827	291	19	byjaumotte	byjaumotte	NOUN
easat-6827	291	20	,	,	PUNCT
easat-6827	291	21	et	et	PROPN
easat-6827	291	22	al	al	PROPN
easat-6827	291	23	.	.	PUNCT
easat-6827	292	1	[	[	X
easat-6827	292	2	119	119	NUM
easat-6827	292	3	]	]	PUNCT
easat-6827	292	4	who	who	PRON
easat-6827	292	5	claim	claim	VERB
easat-6827	292	6	that	that	SCONJ
easat-6827	292	7	digitalization	digitalization	NOUN
easat-6827	292	8	induced	induce	VERB
easat-6827	292	9	by	by	ADP
easat-6827	292	10	the	the	DET
easat-6827	292	11	pandemic	pandemic	NOUN
easat-6827	292	12	has	have	AUX
easat-6827	292	13	been	be	AUX
easat-6827	292	14	described	describe	VERB
easat-6827	292	15	as	as	ADP
easat-6827	292	16	a	a	DET
easat-6827	292	17	positive	positive	ADJ
easat-6827	292	18	outcome	outcome	NOUN
easat-6827	292	19	from	from	ADP
easat-6827	292	20	the	the	DET
easat-6827	292	21	manic	manic	ADJ
easat-6827	292	22	pandemic	pandemic	NOUN
easat-6827	292	23	,	,	PUNCT
easat-6827	292	24	which	which	PRON
easat-6827	292	25	boosts	boost	VERB
easat-6827	292	26	sustained	sustain	VERB
easat-6827	292	27	productivity	productivity	NOUN
easat-6827	292	28	.	.	PUNCT
easat-6827	293	1	aside	aside	ADV
easat-6827	293	2	from	from	ADP
easat-6827	293	3	this	this	PRON
easat-6827	293	4	,	,	PUNCT
easat-6827	293	5	the	the	DET
easat-6827	293	6	analysis	analysis	NOUN
easat-6827	293	7	also	also	ADV
easat-6827	293	8	revealed	reveal	VERB
easat-6827	293	9	that	that	SCONJ
easat-6827	293	10	at	at	ADV
easat-6827	293	11	least	least	ADV
easat-6827	293	12	3	3	NUM
easat-6827	293	13	respondents	respondent	NOUN
easat-6827	293	14	felt	feel	VERB
easat-6827	293	15	that	that	SCONJ
easat-6827	293	16	covid	covid	PROPN
easat-6827	293	17	19	19	NUM
easat-6827	293	18	gave	give	VERB
easat-6827	293	19	rise	rise	NOUN
easat-6827	293	20	to	to	ADP
easat-6827	293	21	further	further	ADJ
easat-6827	293	22	enhancements	enhancement	NOUN
easat-6827	293	23	of	of	ADP
easat-6827	293	24	technology	technology	NOUN
easat-6827	293	25	in	in	ADP
easat-6827	293	26	shared	share	VERB
easat-6827	293	27	service	service	NOUN
easat-6827	293	28	.	.	PUNCT
easat-6827	294	1	the	the	DET
easat-6827	294	2	pandemic	pandemic	NOUN
easat-6827	294	3	emphasised	emphasise	VERB
easat-6827	294	4	the	the	DET
easat-6827	294	5	importance	importance	NOUN
easat-6827	294	6	of	of	ADP
easat-6827	294	7	technology	technology	NOUN
easat-6827	294	8	modernization	modernization	NOUN
easat-6827	294	9	,	,	PUNCT
easat-6827	294	10	digital	digital	ADJ
easat-6827	294	11	labour	labour	NOUN
easat-6827	294	12	,	,	PUNCT
easat-6827	294	13	and	and	CCONJ
easat-6827	294	14	automation	automation	NOUN
easat-6827	294	15	.	.	PUNCT
easat-6827	295	1	additionally	additionally	ADV
easat-6827	295	2	,	,	PUNCT
easat-6827	295	3	many	many	ADJ
easat-6827	295	4	technologies	technology	NOUN
easat-6827	295	5	that	that	SCONJ
easat-6827	295	6	companies	company	NOUN
easat-6827	295	7	have	have	AUX
easat-6827	295	8	been	be	AUX
easat-6827	295	9	trying	try	VERB
easat-6827	295	10	to	to	PART
easat-6827	295	11	implement	implement	VERB
easat-6827	295	12	for	for	ADP
easat-6827	295	13	years	year	NOUN
easat-6827	295	14	are	be	AUX
easat-6827	295	15	suddenly	suddenly	ADV
easat-6827	295	16	being	be	AUX
easat-6827	295	17	utilized	utilize	VERB
easat-6827	295	18	and	and	CCONJ
easat-6827	295	19	leveraged	leverage	VERB
easat-6827	295	20	[	[	X
easat-6827	295	21	120	120	NUM
easat-6827	295	22	]	]	PUNCT
easat-6827	295	23	.	.	PUNCT
easat-6827	296	1	besides	besides	SCONJ
easat-6827	296	2	this	this	PRON
easat-6827	296	3	,	,	PUNCT
easat-6827	296	4	the	the	DET
easat-6827	296	5	data	data	NOUN
easat-6827	296	6	analysis	analysis	NOUN
easat-6827	296	7	also	also	ADV
easat-6827	296	8	indicated	indicate	VERB
easat-6827	296	9	that	that	SCONJ
easat-6827	296	10	at	at	ADV
easat-6827	296	11	least	least	ADJ
easat-6827	296	12	2	2	NUM
easat-6827	296	13	respondents	respondent	NOUN
easat-6827	296	14	in	in	ADP
easat-6827	296	15	the	the	DET
easat-6827	296	16	interview	interview	NOUN
easat-6827	296	17	felt	feel	VERB
easat-6827	296	18	that	that	SCONJ
easat-6827	296	19	covid	covid	PROPN
easat-6827	296	20	19	19	NUM
easat-6827	296	21	magnified	magnify	VERB
easat-6827	296	22	the	the	DET
easat-6827	296	23	importance	importance	NOUN
easat-6827	296	24	of	of	ADP
easat-6827	296	25	shared	share	VERB
easat-6827	296	26	service	service	NOUN
easat-6827	296	27	and	and	CCONJ
easat-6827	296	28	gave	give	VERB
easat-6827	296	29	it	it	PRON
easat-6827	296	30	proper	proper	ADJ
easat-6827	296	31	recognition	recognition	NOUN
easat-6827	296	32	.	.	PUNCT
easat-6827	297	1	today	today	NOUN
easat-6827	297	2	,	,	PUNCT
easat-6827	297	3	as	as	SCONJ
easat-6827	297	4	many	many	ADJ
easat-6827	297	5	businesses	business	NOUN
easat-6827	297	6	are	be	AUX
easat-6827	297	7	operating	operate	VERB
easat-6827	297	8	remotely	remotely	ADV
easat-6827	297	9	,	,	PUNCT
easat-6827	297	10	an	an	DET
easat-6827	297	11	effective	effective	ADJ
easat-6827	297	12	shared	shared	ADJ
easat-6827	297	13	services	service	NOUN
easat-6827	297	14	model	model	NOUN
easat-6827	297	15	is	be	AUX
easat-6827	297	16	more	more	ADV
easat-6827	297	17	important	important	ADJ
easat-6827	297	18	than	than	ADP
easat-6827	297	19	ever	ever	ADV
easat-6827	297	20	because	because	SCONJ
easat-6827	297	21	several	several	ADJ
easat-6827	297	22	benefits	benefit	NOUN
easat-6827	297	23	of	of	ADP
easat-6827	297	24	this	this	DET
easat-6827	297	25	model	model	NOUN
easat-6827	297	26	have	have	AUX
easat-6827	297	27	surfaced	surface	VERB
easat-6827	297	28	during	during	ADP
easat-6827	297	29	covid	covid	PROPN
easat-6827	297	30	19	19	NUM
easat-6827	297	31	that	that	PRON
easat-6827	297	32	give	give	VERB
easat-6827	297	33	shared	share	VERB
easat-6827	297	34	services	service	NOUN
easat-6827	297	35	its	its	PRON
easat-6827	297	36	recognition	recognition	NOUN
easat-6827	297	37	.	.	PUNCT
easat-6827	298	1	such	such	ADJ
easat-6827	298	2	advantages	advantage	NOUN
easat-6827	298	3	are	be	AUX
easat-6827	298	4	in	in	ADP
easat-6827	298	5	technology	technology	NOUN
easat-6827	298	6	,	,	PUNCT
easat-6827	298	7	agility	agility	NOUN
easat-6827	298	8	and	and	CCONJ
easat-6827	298	9	improved	improve	VERB
easat-6827	298	10	business	business	NOUN
easat-6827	298	11	insights	insight	NOUN
easat-6827	298	12	.	.	PUNCT
easat-6827	299	1	covid-19	covid-19	PROPN
easat-6827	299	2	’s	’s	PART
easat-6827	299	3	volatile	volatile	ADJ
easat-6827	299	4	,	,	PUNCT
easat-6827	299	5	uncertain	uncertain	ADJ
easat-6827	299	6	,	,	PUNCT
easat-6827	299	7	complex	complex	ADJ
easat-6827	299	8	,	,	PUNCT
easat-6827	299	9	and	and	CCONJ
easat-6827	299	10	ambiguous	ambiguous	ADJ
easat-6827	299	11	nature	nature	NOUN
easat-6827	299	12	gave	give	VERB
easat-6827	299	13	rise	rise	NOUN
easat-6827	299	14	to	to	ADP
easat-6827	299	15	shared	share	VERB
easat-6827	299	16	service	service	NOUN
easat-6827	299	17	models	model	NOUN
easat-6827	299	18	that	that	PRON
easat-6827	299	19	support	support	VERB
easat-6827	299	20	and	and	CCONJ
easat-6827	299	21	assume	assume	VERB
easat-6827	299	22	a	a	DET
easat-6827	299	23	more	more	ADV
easat-6827	299	24	significant	significant	ADJ
easat-6827	299	25	role	role	NOUN
easat-6827	299	26	today	today	NOUN
easat-6827	299	27	for	for	ADP
easat-6827	299	28	businesses	business	NOUN
easat-6827	299	29	[	[	X
easat-6827	299	30	121	121	NUM
easat-6827	299	31	]	]	PUNCT
easat-6827	299	32	.	.	PUNCT
easat-6827	300	1	the	the	DET
easat-6827	300	2	study	study	NOUN
easat-6827	300	3	also	also	ADV
easat-6827	300	4	discovered	discover	VERB
easat-6827	300	5	that	that	SCONJ
easat-6827	300	6	covid-19	covid-19	PROPN
easat-6827	300	7	affirms	affirm	VERB
easat-6827	300	8	the	the	DET
easat-6827	300	9	need	need	NOUN
easat-6827	300	10	for	for	ADP
easat-6827	300	11	working	work	VERB
easat-6827	300	12	from	from	ADP
easat-6827	300	13	home	home	NOUN
easat-6827	300	14	.	.	PUNCT
easat-6827	301	1	as	as	SCONJ
easat-6827	301	2	reported	report	VERB
easat-6827	301	3	by	by	ADP
easat-6827	301	4	deloitte	deloitte	PROPN
easat-6827	301	5	[	[	X
easat-6827	301	6	120	120	NUM
easat-6827	301	7	]	]	PUNCT
easat-6827	301	8	due	due	ADP
easat-6827	301	9	to	to	ADP
easat-6827	301	10	the	the	DET
easat-6827	301	11	impact	impact	NOUN
easat-6827	301	12	of	of	ADP
easat-6827	301	13	covid-19	covid-19	PROPN
easat-6827	301	14	,	,	PUNCT
easat-6827	301	15	80	80	NUM
easat-6827	301	16	%	%	NOUN
easat-6827	301	17	of	of	ADP
easat-6827	301	18	respondents	respondent	NOUN
easat-6827	301	19	in	in	ADP
easat-6827	301	20	the	the	DET
easat-6827	301	21	shared	share	VERB
easat-6827	301	22	service	service	NOUN
easat-6827	301	23	environment	environment	NOUN
easat-6827	301	24	reported	report	VERB
easat-6827	301	25	the	the	DET
easat-6827	301	26	expansion	expansion	NOUN
easat-6827	301	27	of	of	ADP
easat-6827	301	28	wfh	wfh	NOUN
easat-6827	301	29	capabilities	capability	NOUN
easat-6827	301	30	as	as	ADP
easat-6827	301	31	a	a	DET
easat-6827	301	32	crucial	crucial	ADJ
easat-6827	301	33	change	change	NOUN
easat-6827	301	34	expected	expect	VERB
easat-6827	301	35	in	in	ADP
easat-6827	301	36	the	the	DET
easat-6827	301	37	future	future	NOUN
easat-6827	301	38	.	.	PUNCT
easat-6827	302	1	in	in	ADP
easat-6827	302	2	support	support	NOUN
easat-6827	302	3	of	of	ADP
easat-6827	302	4	this	this	PRON
easat-6827	302	5	,	,	PUNCT
easat-6827	302	6	some	some	DET
easat-6827	302	7	businesses	business	NOUN
easat-6827	302	8	have	have	AUX
easat-6827	302	9	described	describe	VERB
easat-6827	302	10	their	their	PRON
easat-6827	302	11	staff	staff	NOUN
easat-6827	302	12	's	's	PART
easat-6827	302	13	content	content	NOUN
easat-6827	302	14	as	as	ADP
easat-6827	302	15	the	the	DET
easat-6827	302	16	flexibility	flexibility	NOUN
easat-6827	302	17	that	that	PRON
easat-6827	302	18	wfh	wfh	NOUN
easat-6827	302	19	has	have	AUX
easat-6827	302	20	presented	present	VERB
easat-6827	302	21	.	.	PUNCT
easat-6827	303	1	many	many	ADJ
easat-6827	303	2	are	be	AUX
easat-6827	303	3	hopeful	hopeful	ADJ
easat-6827	303	4	that	that	SCONJ
easat-6827	303	5	wfh	wfh	NOUN
easat-6827	303	6	or	or	CCONJ
easat-6827	303	7	a	a	DET
easat-6827	303	8	virtual	virtual	ADJ
easat-6827	303	9	way	way	NOUN
easat-6827	303	10	of	of	ADP
easat-6827	303	11	work	work	NOUN
easat-6827	303	12	will	will	AUX
easat-6827	303	13	be	be	AUX
easat-6827	303	14	a	a	DET
easat-6827	303	15	constant	constant	ADJ
easat-6827	303	16	norm	norm	NOUN
easat-6827	303	17	.	.	PUNCT
easat-6827	304	1	data	datum	NOUN
easat-6827	304	2	analysis	analysis	NOUN
easat-6827	304	3	also	also	ADV
easat-6827	304	4	noted	note	VERB
easat-6827	304	5	that	that	SCONJ
easat-6827	304	6	2	2	NUM
easat-6827	304	7	respondents	respondent	NOUN
easat-6827	304	8	believed	believe	VERB
easat-6827	304	9	that	that	SCONJ
easat-6827	304	10	covid-19	covid-19	PROPN
easat-6827	304	11	may	may	AUX
easat-6827	304	12	have	have	AUX
easat-6827	304	13	impacted	impact	VERB
easat-6827	304	14	shared	shared	ADJ
easat-6827	304	15	service	service	NOUN
easat-6827	304	16	centres	centre	NOUN
easat-6827	304	17	negatively	negatively	ADV
easat-6827	304	18	due	due	ADJ
easat-6827	304	19	to	to	ADP
easat-6827	304	20	downsizing	downsize	VERB
easat-6827	304	21	or	or	CCONJ
easat-6827	304	22	retrenchments	retrenchment	NOUN
easat-6827	304	23	.	.	PUNCT
easat-6827	305	1	this	this	DET
easat-6827	305	2	discovery	discovery	NOUN
easat-6827	305	3	aligns	align	VERB
easat-6827	305	4	with	with	ADP
easat-6827	305	5	husin	husin	NOUN
easat-6827	305	6	,	,	PUNCT
easat-6827	305	7	et	et	PROPN
easat-6827	305	8	al	al	PROPN
easat-6827	305	9	.	.	PUNCT
easat-6827	306	1	[	[	X
easat-6827	306	2	122	122	NUM
easat-6827	306	3	]	]	PUNCT
easat-6827	306	4	who	who	PRON
easat-6827	306	5	states	state	VERB
easat-6827	306	6	that	that	SCONJ
easat-6827	306	7	the	the	DET
easat-6827	306	8	number	number	NOUN
easat-6827	306	9	of	of	ADP
easat-6827	306	10	retrenchments	retrenchment	NOUN
easat-6827	306	11	has	have	AUX
easat-6827	306	12	alarmingly	alarmingly	ADV
easat-6827	306	13	increased	increase	VERB
easat-6827	306	14	due	due	ADP
easat-6827	306	15	to	to	ADP
easat-6827	306	16	the	the	DET
easat-6827	306	17	covid19	covid19	NOUN
easat-6827	306	18	pandemic	pandemic	ADJ
easat-6827	306	19	.	.	PUNCT
easat-6827	307	1	most	most	ADJ
easat-6827	307	2	businesses	business	NOUN
easat-6827	307	3	were	be	AUX
easat-6827	307	4	closed	close	VERB
easat-6827	307	5	and	and	CCONJ
easat-6827	307	6	did	do	AUX
easat-6827	307	7	not	not	PART
easat-6827	307	8	operate	operate	VERB
easat-6827	307	9	for	for	ADP
easat-6827	307	10	more	more	ADJ
easat-6827	307	11	than	than	ADP
easat-6827	307	12	six	six	NUM
easat-6827	307	13	months	month	NOUN
easat-6827	307	14	.	.	PUNCT
easat-6827	308	1	most	most	ADJ
easat-6827	308	2	291	291	NUM
easat-6827	308	3	edelweiss	edelweiss	PROPN
easat-6827	308	4	applied	apply	VERB
easat-6827	308	5	science	science	NOUN
easat-6827	308	6	and	and	CCONJ
easat-6827	308	7	technology	technology	NOUN
easat-6827	308	8	issn	issn	PROPN
easat-6827	308	9	:	:	PUNCT
easat-6827	308	10	2576	2576	NUM
easat-6827	308	11	-	-	SYM
easat-6827	308	12	8484	8484	NUM
easat-6827	308	13	vol	vol	NOUN
easat-6827	308	14	.	.	PROPN
easat-6827	309	1	9	9	NUM
easat-6827	309	2	,	,	PUNCT
easat-6827	309	3	no	no	INTJ
easat-6827	309	4	.	.	NOUN
easat-6827	309	5	5	5	NUM
easat-6827	309	6	:	:	SYM
easat-6827	309	7	282	282	NUM
easat-6827	309	8	-	-	SYM
easat-6827	309	9	299	299	NUM
easat-6827	309	10	,	,	PUNCT
easat-6827	309	11	2025	2025	NUM
easat-6827	309	12	doi	doi	NOUN
easat-6827	309	13	:	:	PUNCT
easat-6827	309	14	10.55214/25768484.v9i5.6827	10.55214/25768484.v9i5.6827	PROPN
easat-6827	309	15	©	©	PROPN
easat-6827	309	16	2025	2025	NUM
easat-6827	309	17	by	by	ADP
easat-6827	309	18	the	the	DET
easat-6827	309	19	authors	author	NOUN
easat-6827	309	20	;	;	PUNCT
easat-6827	309	21	licensee	licensee	PROPN
easat-6827	309	22	learning	learn	VERB
easat-6827	309	23	gate	gate	NOUN
easat-6827	309	24	organizations	organization	NOUN
easat-6827	309	25	have	have	AUX
easat-6827	309	26	decided	decide	VERB
easat-6827	309	27	to	to	PART
easat-6827	309	28	retrench	retrench	VERB
easat-6827	309	29	their	their	PRON
easat-6827	309	30	employees	employee	NOUN
easat-6827	309	31	to	to	PART
easat-6827	309	32	minimise	minimise	VERB
easat-6827	309	33	the	the	DET
easat-6827	309	34	cost	cost	NOUN
easat-6827	309	35	and	and	CCONJ
easat-6827	309	36	loss	loss	NOUN
easat-6827	309	37	caused	cause	VERB
easat-6827	309	38	by	by	ADP
easat-6827	309	39	the	the	DET
easat-6827	309	40	pandemic	pandemic	NOUN
easat-6827	309	41	.	.	PUNCT
easat-6827	310	1	wang	wang	PROPN
easat-6827	310	2	,	,	PUNCT
easat-6827	310	3	et	et	PROPN
easat-6827	310	4	al	al	PROPN
easat-6827	310	5	.	.	PUNCT
easat-6827	311	1	[	[	X
easat-6827	311	2	123	123	NUM
easat-6827	311	3	]	]	PUNCT
easat-6827	311	4	add	add	VERB
easat-6827	311	5	that	that	SCONJ
easat-6827	311	6	the	the	DET
easat-6827	311	7	pandemic	pandemic	NOUN
easat-6827	311	8	has	have	AUX
easat-6827	311	9	caused	cause	VERB
easat-6827	311	10	much	much	ADJ
easat-6827	311	11	anxiety	anxiety	NOUN
easat-6827	311	12	,	,	PUNCT
easat-6827	311	13	cancellations	cancellation	NOUN
easat-6827	311	14	,	,	PUNCT
easat-6827	311	15	unemployment	unemployment	NOUN
easat-6827	311	16	,	,	PUNCT
easat-6827	311	17	income	income	NOUN
easat-6827	311	18	cutbacks	cutback	NOUN
easat-6827	311	19	,	,	PUNCT
easat-6827	311	20	social	social	ADJ
easat-6827	311	21	distancing	distancing	NOUN
easat-6827	311	22	,	,	PUNCT
easat-6827	311	23	and	and	CCONJ
easat-6827	311	24	health	health	NOUN
easat-6827	311	25	and	and	CCONJ
easat-6827	311	26	safety	safety	NOUN
easat-6827	311	27	issues	issue	NOUN
easat-6827	311	28	in	in	ADP
easat-6827	311	29	the	the	DET
easat-6827	311	30	sharing	sharing	NOUN
easat-6827	311	31	economy	economy	NOUN
easat-6827	311	32	,	,	PUNCT
easat-6827	311	33	which	which	PRON
easat-6827	311	34	has	have	AUX
easat-6827	311	35	impacted	impact	VERB
easat-6827	311	36	sharing	share	VERB
easat-6827	311	37	economy	economy	NOUN
easat-6827	311	38	platforms	platform	NOUN
easat-6827	311	39	,	,	PUNCT
easat-6827	311	40	consumers	consumer	NOUN
easat-6827	311	41	,	,	PUNCT
easat-6827	311	42	and	and	CCONJ
easat-6827	311	43	service	service	NOUN
easat-6827	311	44	providers	provider	NOUN
easat-6827	311	45	engaging	engage	VERB
easat-6827	311	46	in	in	ADP
easat-6827	311	47	activities	activity	NOUN
easat-6827	311	48	.	.	PUNCT
easat-6827	312	1	lastly	lastly	ADV
easat-6827	312	2	,	,	PUNCT
easat-6827	312	3	despite	despite	SCONJ
easat-6827	312	4	most	most	ADJ
easat-6827	312	5	respondents	respondent	NOUN
easat-6827	312	6	reporting	report	VERB
easat-6827	312	7	that	that	SCONJ
easat-6827	312	8	covid-19	covid-19	PROPN
easat-6827	312	9	has	have	AUX
easat-6827	312	10	impacted	impact	VERB
easat-6827	312	11	the	the	DET
easat-6827	312	12	shared	share	VERB
easat-6827	312	13	service	service	NOUN
easat-6827	312	14	centres	centre	NOUN
easat-6827	312	15	,	,	PUNCT
easat-6827	312	16	at	at	ADP
easat-6827	312	17	least	least	ADJ
easat-6827	312	18	2	2	NUM
easat-6827	312	19	respondents	respondent	NOUN
easat-6827	312	20	indicated	indicate	VERB
easat-6827	312	21	that	that	SCONJ
easat-6827	312	22	businesses	business	NOUN
easat-6827	312	23	in	in	ADP
easat-6827	312	24	shared	shared	ADJ
easat-6827	312	25	service	service	NOUN
easat-6827	312	26	centres	centre	NOUN
easat-6827	312	27	were	be	AUX
easat-6827	312	28	running	run	VERB
easat-6827	312	29	as	as	ADV
easat-6827	312	30	normal	normal	ADJ
easat-6827	312	31	during	during	ADP
easat-6827	312	32	the	the	DET
easat-6827	312	33	coronavirus	coronavirus	NOUN
easat-6827	312	34	pandemic	pandemic	ADJ
easat-6827	312	35	with	with	ADP
easat-6827	312	36	minimal	minimal	ADJ
easat-6827	312	37	impact	impact	NOUN
easat-6827	312	38	on	on	ADP
easat-6827	312	39	their	their	PRON
easat-6827	312	40	operations	operation	NOUN
easat-6827	312	41	.	.	PUNCT
easat-6827	313	1	20	20	NUM
easat-6827	313	2	percent	percent	NOUN
easat-6827	313	3	of	of	ADP
easat-6827	313	4	organisations	organisation	NOUN
easat-6827	313	5	said	say	VERB
easat-6827	313	6	their	their	PRON
easat-6827	313	7	shared	share	VERB
easat-6827	313	8	services	service	NOUN
easat-6827	313	9	delivered	deliver	VERB
easat-6827	313	10	“	"	PUNCT
easat-6827	313	11	business	business	NOUN
easat-6827	313	12	-	-	PUNCT
easat-6827	313	13	as	as	ADP
easat-6827	313	14	-	-	PUNCT
easat-6827	313	15	usual	usual	ADJ
easat-6827	313	16	”	"	PUNCT
easat-6827	313	17	performance	performance	NOUN
easat-6827	313	18	during	during	ADP
easat-6827	313	19	the	the	DET
easat-6827	313	20	crisis	crisis	NOUN
easat-6827	313	21	deloitte	deloitte	NOUN
easat-6827	314	1	[	[	X
easat-6827	314	2	120	120	NUM
easat-6827	314	3	]	]	PUNCT
easat-6827	314	4	.	.	PUNCT
easat-6827	315	1	sson	sson	PROPN
easat-6827	316	1	[	[	X
easat-6827	316	2	124	124	NUM
easat-6827	316	3	]	]	PUNCT
easat-6827	316	4	reported	report	VERB
easat-6827	316	5	that	that	SCONJ
easat-6827	316	6	the	the	DET
easat-6827	316	7	covid-19	covid-19	PROPN
easat-6827	316	8	pandemic	pandemic	NOUN
easat-6827	316	9	barely	barely	ADV
easat-6827	316	10	impacted	impact	VERB
easat-6827	316	11	shared	share	VERB
easat-6827	316	12	services	service	NOUN
easat-6827	316	13	centres	centre	NOUN
easat-6827	316	14	as	as	SCONJ
easat-6827	316	15	this	this	DET
easat-6827	316	16	model	model	NOUN
easat-6827	316	17	is	be	AUX
easat-6827	316	18	surviving	survive	VERB
easat-6827	316	19	with	with	ADP
easat-6827	316	20	digitalisation	digitalisation	NOUN
easat-6827	316	21	and	and	CCONJ
easat-6827	316	22	effective	effective	ADJ
easat-6827	316	23	crisis	crisis	NOUN
easat-6827	316	24	plans	plan	NOUN
easat-6827	316	25	.	.	PUNCT
easat-6827	317	1	in	in	ADP
easat-6827	317	2	summary	summary	NOUN
easat-6827	317	3	,	,	PUNCT
easat-6827	317	4	the	the	DET
easat-6827	317	5	findings	finding	NOUN
easat-6827	317	6	of	of	ADP
easat-6827	317	7	the	the	DET
easat-6827	317	8	first	first	ADJ
easat-6827	317	9	research	research	NOUN
easat-6827	317	10	question	question	NOUN
easat-6827	317	11	gathered	gather	VERB
easat-6827	317	12	six	six	NUM
easat-6827	317	13	themes	theme	NOUN
easat-6827	317	14	.	.	PUNCT
easat-6827	318	1	they	they	PRON
easat-6827	318	2	necessitate	necessitate	VERB
easat-6827	318	3	digital	digital	ADJ
easat-6827	318	4	platforms	platform	NOUN
easat-6827	318	5	in	in	ADP
easat-6827	318	6	shared	share	VERB
easat-6827	318	7	service	service	NOUN
easat-6827	318	8	centres	centre	NOUN
easat-6827	318	9	,	,	PUNCT
easat-6827	318	10	enhancements	enhancement	NOUN
easat-6827	318	11	of	of	ADP
easat-6827	318	12	technology	technology	NOUN
easat-6827	318	13	in	in	ADP
easat-6827	318	14	shared	share	VERB
easat-6827	318	15	services	service	NOUN
easat-6827	318	16	,	,	PUNCT
easat-6827	318	17	the	the	DET
easat-6827	318	18	magnified	magnified	ADJ
easat-6827	318	19	importance	importance	NOUN
easat-6827	318	20	of	of	ADP
easat-6827	318	21	shared	share	VERB
easat-6827	318	22	services	service	NOUN
easat-6827	318	23	,	,	PUNCT
easat-6827	318	24	the	the	DET
easat-6827	318	25	need	need	NOUN
easat-6827	318	26	for	for	ADP
easat-6827	318	27	work	work	NOUN
easat-6827	318	28	from	from	ADP
easat-6827	318	29	home	home	NOUN
easat-6827	318	30	,	,	PUNCT
easat-6827	318	31	retrenchments	retrenchment	NOUN
easat-6827	318	32	,	,	PUNCT
easat-6827	318	33	and	and	CCONJ
easat-6827	318	34	business	business	NOUN
easat-6827	318	35	as	as	ADP
easat-6827	318	36	usual	usual	ADJ
easat-6827	318	37	.	.	PUNCT
easat-6827	319	1	6.2	6.2	NUM
easat-6827	319	2	.	.	PUNCT
easat-6827	319	3	digitalisation	digitalisation	NOUN
easat-6827	319	4	does	do	AUX
easat-6827	319	5	influence	influence	VERB
easat-6827	319	6	customer	customer	NOUN
easat-6827	319	7	satisfaction	satisfaction	NOUN
easat-6827	319	8	in	in	ADP
easat-6827	319	9	shared	share	VERB
easat-6827	319	10	services	service	NOUN
easat-6827	319	11	the	the	DET
easat-6827	319	12	extent	extent	NOUN
easat-6827	319	13	to	to	PART
easat-6827	319	14	which	which	PRON
easat-6827	319	15	customer	customer	NOUN
easat-6827	319	16	satisfaction	satisfaction	NOUN
easat-6827	319	17	in	in	ADP
easat-6827	319	18	the	the	DET
easat-6827	319	19	shared	share	VERB
easat-6827	319	20	service	service	NOUN
easat-6827	319	21	centre	centre	NOUN
easat-6827	319	22	depends	depend	VERB
easat-6827	319	23	on	on	ADP
easat-6827	319	24	digitalisation	digitalisation	NOUN
easat-6827	319	25	is	be	AUX
easat-6827	319	26	a	a	DET
easat-6827	319	27	key	key	ADJ
easat-6827	319	28	objective	objective	NOUN
easat-6827	319	29	of	of	ADP
easat-6827	319	30	this	this	DET
easat-6827	319	31	research	research	NOUN
easat-6827	319	32	.	.	PUNCT
easat-6827	320	1	findings	finding	NOUN
easat-6827	320	2	unveil	unveil	ADJ
easat-6827	320	3	that	that	SCONJ
easat-6827	320	4	all	all	DET
easat-6827	320	5	respondents	respondent	NOUN
easat-6827	320	6	,	,	PUNCT
easat-6827	320	7	except	except	SCONJ
easat-6827	320	8	for	for	ADP
easat-6827	320	9	one	one	NUM
easat-6827	320	10	,	,	PUNCT
easat-6827	320	11	agree	agree	VERB
easat-6827	320	12	that	that	SCONJ
easat-6827	320	13	,	,	PUNCT
easat-6827	320	14	to	to	ADP
easat-6827	320	15	a	a	DET
easat-6827	320	16	certain	certain	ADJ
easat-6827	320	17	extent	extent	NOUN
easat-6827	320	18	,	,	PUNCT
easat-6827	320	19	digitalisation	digitalisation	NOUN
easat-6827	320	20	influences	influence	VERB
easat-6827	320	21	internal	internal	ADJ
easat-6827	320	22	customer	customer	NOUN
easat-6827	320	23	satisfaction	satisfaction	NOUN
easat-6827	320	24	in	in	ADP
easat-6827	320	25	shared	share	VERB
easat-6827	320	26	services	service	NOUN
easat-6827	320	27	.	.	PUNCT
easat-6827	321	1	three	three	NUM
easat-6827	321	2	respondents	respondent	NOUN
easat-6827	321	3	agreed	agree	VERB
easat-6827	321	4	that	that	SCONJ
easat-6827	321	5	the	the	DET
easat-6827	321	6	speed	speed	NOUN
easat-6827	321	7	at	at	ADP
easat-6827	321	8	which	which	PRON
easat-6827	321	9	digitalisation	digitalisation	NOUN
easat-6827	321	10	brings	bring	VERB
easat-6827	321	11	about	about	ADP
easat-6827	321	12	helps	help	VERB
easat-6827	321	13	influence	influence	VERB
easat-6827	321	14	customer	customer	NOUN
easat-6827	321	15	satisfaction	satisfaction	NOUN
easat-6827	321	16	.	.	PUNCT
easat-6827	322	1	according	accord	VERB
easat-6827	322	2	to	to	ADP
easat-6827	322	3	carpenter	carpenter	NOUN
easat-6827	322	4	[	[	X
easat-6827	322	5	125	125	NUM
easat-6827	322	6	]	]	PUNCT
easat-6827	322	7	organisations	organisation	NOUN
easat-6827	322	8	implementing	implement	VERB
easat-6827	322	9	shared	share	VERB
easat-6827	322	10	services	service	NOUN
easat-6827	322	11	can	can	AUX
easat-6827	322	12	cut	cut	VERB
easat-6827	322	13	down	down	ADP
easat-6827	322	14	on	on	ADP
easat-6827	322	15	unnecessary	unnecessary	ADJ
easat-6827	322	16	activities	activity	NOUN
easat-6827	322	17	and	and	CCONJ
easat-6827	322	18	welcome	welcome	ADJ
easat-6827	322	19	digitalisation	digitalisation	NOUN
easat-6827	322	20	for	for	ADP
easat-6827	322	21	process	process	NOUN
easat-6827	322	22	acceleration	acceleration	NOUN
easat-6827	322	23	.	.	PUNCT
easat-6827	323	1	many	many	ADJ
easat-6827	323	2	companies	company	NOUN
easat-6827	323	3	that	that	PRON
easat-6827	323	4	have	have	AUX
easat-6827	323	5	adopted	adopt	VERB
easat-6827	323	6	shared	shared	ADJ
easat-6827	323	7	services	service	NOUN
easat-6827	323	8	with	with	ADP
easat-6827	323	9	notable	notable	ADJ
easat-6827	323	10	use	use	NOUN
easat-6827	323	11	of	of	ADP
easat-6827	323	12	digitalisation	digitalisation	NOUN
easat-6827	323	13	,	,	PUNCT
easat-6827	323	14	such	such	ADJ
easat-6827	323	15	as	as	ADP
easat-6827	323	16	robotic	robotic	ADJ
easat-6827	323	17	process	process	NOUN
easat-6827	323	18	automation	automation	NOUN
easat-6827	323	19	,	,	PUNCT
easat-6827	323	20	have	have	AUX
easat-6827	323	21	accomplished	accomplish	VERB
easat-6827	323	22	varied	varied	ADJ
easat-6827	323	23	business	business	NOUN
easat-6827	323	24	results	result	NOUN
easat-6827	323	25	.	.	PUNCT
easat-6827	324	1	some	some	PRON
easat-6827	324	2	of	of	ADP
easat-6827	324	3	these	these	PRON
easat-6827	324	4	include	include	VERB
easat-6827	324	5	positive	positive	ADJ
easat-6827	324	6	impacts	impact	NOUN
easat-6827	324	7	like	like	ADP
easat-6827	324	8	cost	cost	NOUN
easat-6827	324	9	savings	saving	NOUN
easat-6827	324	10	and	and	CCONJ
easat-6827	324	11	increased	increase	VERB
easat-6827	324	12	service	service	NOUN
easat-6827	324	13	delivery	delivery	NOUN
easat-6827	324	14	speed	speed	NOUN
easat-6827	324	15	[	[	X
easat-6827	324	16	126	126	NUM
easat-6827	324	17	]	]	PUNCT
easat-6827	324	18	.	.	PUNCT
easat-6827	325	1	this	this	PRON
easat-6827	325	2	correlates	correlate	VERB
easat-6827	325	3	to	to	ADP
easat-6827	325	4	another	another	DET
easat-6827	325	5	important	important	ADJ
easat-6827	325	6	discovery	discovery	NOUN
easat-6827	325	7	from	from	ADP
easat-6827	325	8	the	the	DET
easat-6827	325	9	analysis	analysis	NOUN
easat-6827	325	10	that	that	PRON
easat-6827	325	11	suggests	suggest	VERB
easat-6827	325	12	digitalisation	digitalisation	NOUN
easat-6827	325	13	reduces	reduce	VERB
easat-6827	325	14	the	the	DET
easat-6827	325	15	lead	lead	ADJ
easat-6827	325	16	time	time	NOUN
easat-6827	325	17	of	of	ADP
easat-6827	325	18	transactions	transaction	NOUN
easat-6827	325	19	.	.	PUNCT
easat-6827	326	1	according	accord	VERB
easat-6827	326	2	to	to	ADP
easat-6827	326	3	choi	choi	NOUN
easat-6827	326	4	,	,	PUNCT
easat-6827	326	5	et	et	PROPN
easat-6827	326	6	al	al	PROPN
easat-6827	326	7	.	.	PUNCT
easat-6827	327	1	[	[	X
easat-6827	327	2	127	127	NUM
easat-6827	327	3	]	]	PUNCT
easat-6827	327	4	digitalisation	digitalisation	NOUN
easat-6827	327	5	is	be	AUX
easat-6827	327	6	an	an	DET
easat-6827	327	7	impetus	impetus	NOUN
easat-6827	327	8	to	to	PART
easat-6827	327	9	reduce	reduce	VERB
easat-6827	327	10	the	the	DET
easat-6827	327	11	time	time	NOUN
easat-6827	327	12	to	to	PART
easat-6827	327	13	receive	receive	VERB
easat-6827	327	14	a	a	DET
easat-6827	327	15	service	service	NOUN
easat-6827	327	16	,	,	PUNCT
easat-6827	327	17	indirectly	indirectly	ADV
easat-6827	327	18	bringing	bring	VERB
easat-6827	327	19	customers	customer	NOUN
easat-6827	327	20	convenience	convenience	NOUN
easat-6827	328	1	[	[	X
easat-6827	328	2	127	127	NUM
easat-6827	328	3	]	]	PUNCT
easat-6827	328	4	.	.	PUNCT
easat-6827	329	1	as	as	ADP
easat-6827	329	2	a	a	DET
easat-6827	329	3	result	result	NOUN
easat-6827	329	4	,	,	PUNCT
easat-6827	329	5	internal	internal	ADJ
easat-6827	329	6	customers	customer	NOUN
easat-6827	329	7	receiving	receive	VERB
easat-6827	329	8	the	the	DET
easat-6827	329	9	services	service	NOUN
easat-6827	329	10	quicker	quick	ADJ
easat-6827	329	11	will	will	AUX
easat-6827	329	12	be	be	AUX
easat-6827	329	13	delighted	delighted	ADJ
easat-6827	329	14	.	.	PUNCT
easat-6827	330	1	it	it	PRON
easat-6827	330	2	is	be	AUX
easat-6827	330	3	significant	significant	ADJ
easat-6827	330	4	to	to	PART
easat-6827	330	5	note	note	VERB
easat-6827	330	6	that	that	SCONJ
easat-6827	330	7	when	when	SCONJ
easat-6827	330	8	the	the	DET
easat-6827	330	9	time	time	NOUN
easat-6827	330	10	to	to	PART
easat-6827	330	11	complete	complete	VERB
easat-6827	330	12	an	an	DET
easat-6827	330	13	assignment	assignment	NOUN
easat-6827	330	14	or	or	CCONJ
easat-6827	330	15	transaction	transaction	NOUN
easat-6827	330	16	is	be	AUX
easat-6827	330	17	reduced	reduce	VERB
easat-6827	330	18	,	,	PUNCT
easat-6827	330	19	it	it	PRON
easat-6827	330	20	also	also	ADV
easat-6827	330	21	brings	bring	VERB
easat-6827	330	22	down	down	ADP
easat-6827	330	23	costs	cost	NOUN
easat-6827	330	24	that	that	PRON
easat-6827	330	25	contribute	contribute	VERB
easat-6827	330	26	to	to	ADP
easat-6827	330	27	the	the	DET
easat-6827	330	28	betterment	betterment	NOUN
easat-6827	330	29	of	of	ADP
easat-6827	330	30	the	the	DET
easat-6827	330	31	organisation	organisation	NOUN
easat-6827	330	32	as	as	ADP
easat-6827	330	33	a	a	DET
easat-6827	330	34	whole	whole	NOUN
easat-6827	331	1	[	[	X
easat-6827	331	2	128	128	NUM
easat-6827	331	3	]	]	PUNCT
easat-6827	331	4	.	.	PUNCT
easat-6827	332	1	apart	apart	ADV
easat-6827	332	2	from	from	ADP
easat-6827	332	3	this	this	PRON
easat-6827	332	4	,	,	PUNCT
easat-6827	332	5	the	the	DET
easat-6827	332	6	analysis	analysis	NOUN
easat-6827	332	7	of	of	ADP
easat-6827	332	8	the	the	DET
easat-6827	332	9	interview	interview	NOUN
easat-6827	332	10	responses	response	NOUN
easat-6827	332	11	also	also	ADV
easat-6827	332	12	indicates	indicate	VERB
easat-6827	332	13	that	that	SCONJ
easat-6827	332	14	three	three	NUM
easat-6827	332	15	respondents	respondent	NOUN
easat-6827	332	16	believe	believe	VERB
easat-6827	332	17	that	that	SCONJ
easat-6827	332	18	digitalisation	digitalisation	NOUN
easat-6827	332	19	helps	help	VERB
easat-6827	332	20	customers	customer	NOUN
easat-6827	332	21	feel	feel	VERB
easat-6827	332	22	happy	happy	ADJ
easat-6827	332	23	because	because	SCONJ
easat-6827	332	24	it	it	PRON
easat-6827	332	25	provides	provide	VERB
easat-6827	332	26	easy	easy	ADJ
easat-6827	332	27	access	access	NOUN
easat-6827	332	28	to	to	ADP
easat-6827	332	29	information	information	NOUN
easat-6827	332	30	,	,	PUNCT
easat-6827	332	31	service	service	NOUN
easat-6827	332	32	requests	request	NOUN
easat-6827	332	33	and	and	CCONJ
easat-6827	332	34	storage	storage	NOUN
easat-6827	332	35	.	.	PUNCT
easat-6827	333	1	krzan	krzan	NOUN
easat-6827	333	2	and	and	CCONJ
easat-6827	333	3	kajba	kajba	NOUN
easat-6827	333	4	[	[	X
easat-6827	333	5	129	129	NUM
easat-6827	333	6	]	]	PUNCT
easat-6827	333	7	corroborate	corroborate	VERB
easat-6827	333	8	this	this	PRON
easat-6827	333	9	by	by	ADP
easat-6827	333	10	stating	state	VERB
easat-6827	333	11	that	that	SCONJ
easat-6827	333	12	employees	employee	NOUN
easat-6827	333	13	can	can	AUX
easat-6827	333	14	access	access	VERB
easat-6827	333	15	the	the	DET
easat-6827	333	16	information	information	NOUN
easat-6827	333	17	needed	need	VERB
easat-6827	333	18	to	to	PART
easat-6827	333	19	perform	perform	VERB
easat-6827	333	20	their	their	PRON
easat-6827	333	21	tasks	task	NOUN
easat-6827	333	22	or	or	CCONJ
easat-6827	333	23	to	to	PART
easat-6827	333	24	provide	provide	VERB
easat-6827	333	25	a	a	DET
easat-6827	333	26	complete	complete	ADJ
easat-6827	333	27	service	service	NOUN
easat-6827	333	28	from	from	ADP
easat-6827	333	29	any	any	DET
easat-6827	333	30	place	place	NOUN
easat-6827	333	31	at	at	ADP
easat-6827	333	32	any	any	DET
easat-6827	333	33	time	time	NOUN
easat-6827	333	34	.	.	PUNCT
easat-6827	334	1	satisfaction	satisfaction	NOUN
easat-6827	334	2	of	of	ADP
easat-6827	334	3	customers	customer	NOUN
easat-6827	334	4	is	be	AUX
easat-6827	334	5	elevated	elevate	VERB
easat-6827	334	6	with	with	ADP
easat-6827	334	7	digitalisation	digitalisation	NOUN
easat-6827	334	8	because	because	SCONJ
easat-6827	334	9	many	many	ADJ
easat-6827	334	10	business	business	NOUN
easat-6827	334	11	activities	activity	NOUN
easat-6827	334	12	and	and	CCONJ
easat-6827	334	13	operations	operation	NOUN
easat-6827	334	14	are	be	AUX
easat-6827	334	15	carried	carry	VERB
easat-6827	334	16	out	out	ADP
easat-6827	334	17	faster	fast	ADV
easat-6827	334	18	,	,	PUNCT
easat-6827	334	19	and	and	CCONJ
easat-6827	334	20	information	information	NOUN
easat-6827	334	21	is	be	AUX
easat-6827	334	22	at	at	ADP
easat-6827	334	23	their	their	PRON
easat-6827	334	24	fingertips	fingertip	NOUN
easat-6827	334	25	,	,	PUNCT
easat-6827	334	26	at	at	ADP
easat-6827	334	27	any	any	DET
easat-6827	334	28	place	place	NOUN
easat-6827	334	29	or	or	CCONJ
easat-6827	334	30	time	time	NOUN
easat-6827	334	31	[	[	X
easat-6827	334	32	129	129	NUM
easat-6827	334	33	]	]	PUNCT
easat-6827	334	34	.	.	PUNCT
easat-6827	335	1	besides	besides	SCONJ
easat-6827	335	2	this	this	PRON
easat-6827	335	3	,	,	PUNCT
easat-6827	335	4	it	it	PRON
easat-6827	335	5	was	be	AUX
easat-6827	335	6	discovered	discover	VERB
easat-6827	335	7	that	that	SCONJ
easat-6827	335	8	two	two	NUM
easat-6827	335	9	respondents	respondent	NOUN
easat-6827	335	10	claimed	claim	VERB
easat-6827	335	11	that	that	SCONJ
easat-6827	335	12	the	the	DET
easat-6827	335	13	engagement	engagement	NOUN
easat-6827	335	14	factor	factor	NOUN
easat-6827	335	15	in	in	ADP
easat-6827	335	16	digitalisation	digitalisation	NOUN
easat-6827	335	17	may	may	AUX
easat-6827	335	18	lead	lead	VERB
easat-6827	335	19	to	to	ADP
easat-6827	335	20	customer	customer	NOUN
easat-6827	335	21	satisfaction	satisfaction	NOUN
easat-6827	335	22	.	.	PUNCT
easat-6827	336	1	using	use	VERB
easat-6827	336	2	digital	digital	ADJ
easat-6827	336	3	technologies	technology	NOUN
easat-6827	336	4	,	,	PUNCT
easat-6827	336	5	employees	employee	NOUN
easat-6827	336	6	gain	gain	VERB
easat-6827	336	7	various	various	ADJ
easat-6827	336	8	opportunities	opportunity	NOUN
easat-6827	336	9	such	such	ADJ
easat-6827	336	10	as	as	ADP
easat-6827	336	11	remote	remote	ADJ
easat-6827	336	12	working	working	NOUN
easat-6827	336	13	,	,	PUNCT
easat-6827	336	14	brief	brief	ADJ
easat-6827	336	15	swaps	swap	NOUN
easat-6827	336	16	of	of	ADP
easat-6827	336	17	information	information	NOUN
easat-6827	336	18	,	,	PUNCT
easat-6827	336	19	communication	communication	NOUN
easat-6827	336	20	speed	speed	NOUN
easat-6827	336	21	,	,	PUNCT
easat-6827	336	22	and	and	CCONJ
easat-6827	336	23	connectivity	connectivity	NOUN
easat-6827	336	24	with	with	ADP
easat-6827	336	25	workmates	workmate	NOUN
easat-6827	336	26	.	.	PUNCT
easat-6827	337	1	on	on	ADP
easat-6827	337	2	top	top	NOUN
easat-6827	337	3	of	of	ADP
easat-6827	337	4	that	that	PRON
easat-6827	337	5	,	,	PUNCT
easat-6827	337	6	it	it	PRON
easat-6827	337	7	is	be	AUX
easat-6827	337	8	also	also	ADV
easat-6827	337	9	important	important	ADJ
easat-6827	337	10	to	to	PART
easat-6827	337	11	note	note	VERB
easat-6827	337	12	that	that	SCONJ
easat-6827	337	13	some	some	DET
easat-6827	337	14	employees	employee	NOUN
easat-6827	337	15	'	'	PART
easat-6827	337	16	personal	personal	ADJ
easat-6827	337	17	feelings	feeling	NOUN
easat-6827	337	18	regarding	regard	VERB
easat-6827	337	19	the	the	DET
easat-6827	337	20	benefits	benefit	NOUN
easat-6827	337	21	of	of	ADP
easat-6827	337	22	digital	digital	ADJ
easat-6827	337	23	technologies	technology	NOUN
easat-6827	337	24	revolve	revolve	VERB
easat-6827	337	25	around	around	ADP
easat-6827	337	26	engagement	engagement	NOUN
easat-6827	337	27	nikolić	nikolić	NOUN
easat-6827	337	28	[	[	X
easat-6827	337	29	130	130	NUM
easat-6827	337	30	]	]	PUNCT
easat-6827	337	31	.	.	PUNCT
easat-6827	338	1	harrigan	harrigan	PROPN
easat-6827	338	2	,	,	PUNCT
easat-6827	338	3	et	et	PROPN
easat-6827	338	4	al	al	PROPN
easat-6827	338	5	.	.	PUNCT
easat-6827	339	1	[	[	X
easat-6827	339	2	131	131	NUM
easat-6827	339	3	]	]	PUNCT
easat-6827	339	4	and	and	CCONJ
easat-6827	339	5	abror	abror	PROPN
easat-6827	339	6	,	,	PUNCT
easat-6827	339	7	et	et	PROPN
easat-6827	339	8	al	al	PROPN
easat-6827	339	9	.	.	PUNCT
easat-6827	340	1	[	[	X
easat-6827	340	2	132	132	NUM
easat-6827	340	3	]	]	PUNCT
easat-6827	340	4	assert	assert	VERB
easat-6827	340	5	that	that	SCONJ
easat-6827	340	6	customer	customer	NOUN
easat-6827	340	7	engagement	engagement	NOUN
easat-6827	340	8	leads	lead	VERB
easat-6827	340	9	to	to	ADP
easat-6827	340	10	customer	customer	NOUN
easat-6827	340	11	satisfaction	satisfaction	NOUN
easat-6827	340	12	.	.	PUNCT
easat-6827	341	1	the	the	DET
easat-6827	341	2	study	study	NOUN
easat-6827	341	3	's	's	PART
easat-6827	341	4	data	datum	NOUN
easat-6827	341	5	analysis	analysis	NOUN
easat-6827	341	6	also	also	ADV
easat-6827	341	7	showed	show	VERB
easat-6827	341	8	that	that	SCONJ
easat-6827	341	9	digitalisation	digitalisation	NOUN
easat-6827	341	10	improved	improve	VERB
easat-6827	341	11	the	the	DET
easat-6827	341	12	efficiency	efficiency	NOUN
easat-6827	341	13	of	of	ADP
easat-6827	341	14	internal	internal	ADJ
easat-6827	341	15	processes	process	NOUN
easat-6827	341	16	in	in	ADP
easat-6827	341	17	the	the	DET
easat-6827	341	18	shared	share	VERB
easat-6827	341	19	service	service	NOUN
easat-6827	341	20	centre	centre	NOUN
easat-6827	341	21	.	.	PUNCT
easat-6827	342	1	chandok	chandok	PROPN
easat-6827	342	2	,	,	PUNCT
easat-6827	342	3	et	et	PROPN
easat-6827	342	4	al	al	PROPN
easat-6827	342	5	.	.	PUNCT
easat-6827	343	1	[	[	X
easat-6827	343	2	133	133	NUM
easat-6827	343	3	]	]	PUNCT
easat-6827	343	4	their	their	PRON
easat-6827	343	5	research	research	NOUN
easat-6827	343	6	discovered	discover	VERB
easat-6827	343	7	that	that	SCONJ
easat-6827	343	8	almost	almost	ADV
easat-6827	343	9	20	20	NUM
easat-6827	343	10	percent	percent	NOUN
easat-6827	343	11	of	of	ADP
easat-6827	343	12	shared	share	VERB
easat-6827	343	13	-	-	PUNCT
easat-6827	343	14	services	service	NOUN
easat-6827	343	15	organisations	organisation	NOUN
easat-6827	343	16	have	have	AUX
easat-6827	343	17	invested	invest	VERB
easat-6827	343	18	in	in	ADP
easat-6827	343	19	streamlining	streamline	VERB
easat-6827	343	20	internal	internal	ADJ
easat-6827	343	21	operations	operation	NOUN
easat-6827	343	22	through	through	ADP
easat-6827	343	23	analytics	analytic	NOUN
easat-6827	343	24	.	.	PUNCT
easat-6827	344	1	shared	share	VERB
easat-6827	344	2	-	-	PUNCT
easat-6827	344	3	services	service	NOUN
easat-6827	344	4	organisations	organisation	NOUN
easat-6827	344	5	have	have	VERB
easat-6827	344	6	a	a	DET
easat-6827	344	7	central	central	ADJ
easat-6827	344	8	role	role	NOUN
easat-6827	344	9	to	to	PART
easat-6827	344	10	play	play	VERB
easat-6827	344	11	in	in	ADP
easat-6827	344	12	this	this	DET
easat-6827	344	13	digital	digital	ADJ
easat-6827	344	14	environment	environment	NOUN
easat-6827	344	15	.	.	PUNCT
easat-6827	345	1	these	these	DET
easat-6827	345	2	groups	group	NOUN
easat-6827	345	3	exist	exist	VERB
easat-6827	345	4	to	to	PART
easat-6827	345	5	streamline	streamline	VERB
easat-6827	345	6	internal	internal	ADJ
easat-6827	345	7	processes	process	NOUN
easat-6827	345	8	'	'	PART
easat-6827	345	9	management	management	NOUN
easat-6827	345	10	and	and	CCONJ
easat-6827	345	11	assist	assist	VERB
easat-6827	345	12	in	in	ADP
easat-6827	345	13	quickly	quickly	ADV
easat-6827	345	14	and	and	CCONJ
easat-6827	345	15	efficiently	efficiently	ADV
easat-6827	345	16	delivering	deliver	VERB
easat-6827	345	17	software	software	NOUN
easat-6827	345	18	and	and	CCONJ
easat-6827	345	19	services	service	NOUN
easat-6827	345	20	to	to	ADP
easat-6827	345	21	customers	customer	NOUN
easat-6827	345	22	.	.	PUNCT
easat-6827	346	1	respondents	respondent	NOUN
easat-6827	346	2	of	of	ADP
easat-6827	346	3	this	this	DET
easat-6827	346	4	study	study	NOUN
easat-6827	346	5	also	also	ADV
easat-6827	346	6	mentioned	mention	VERB
easat-6827	346	7	that	that	SCONJ
easat-6827	346	8	digitalisation	digitalisation	NOUN
easat-6827	346	9	would	would	AUX
easat-6827	346	10	improve	improve	VERB
easat-6827	346	11	customer	customer	NOUN
easat-6827	346	12	satisfaction	satisfaction	NOUN
easat-6827	346	13	with	with	ADP
easat-6827	346	14	the	the	DET
easat-6827	346	15	advent	advent	NOUN
easat-6827	346	16	of	of	ADP
easat-6827	346	17	traceability	traceability	NOUN
easat-6827	346	18	and	and	CCONJ
easat-6827	346	19	292	292	NUM
easat-6827	346	20	edelweiss	edelweiss	PROPN
easat-6827	346	21	applied	apply	VERB
easat-6827	346	22	science	science	NOUN
easat-6827	346	23	and	and	CCONJ
easat-6827	346	24	technology	technology	NOUN
easat-6827	346	25	issn	issn	PROPN
easat-6827	346	26	:	:	PUNCT
easat-6827	346	27	2576	2576	NUM
easat-6827	346	28	-	-	SYM
easat-6827	346	29	8484	8484	NUM
easat-6827	346	30	vol	vol	NOUN
easat-6827	346	31	.	.	PROPN
easat-6827	347	1	9	9	NUM
easat-6827	347	2	,	,	PUNCT
easat-6827	347	3	no	no	INTJ
easat-6827	347	4	.	.	NOUN
easat-6827	347	5	5	5	NUM
easat-6827	347	6	:	:	SYM
easat-6827	347	7	282	282	NUM
easat-6827	347	8	-	-	SYM
easat-6827	347	9	299	299	NUM
easat-6827	347	10	,	,	PUNCT
easat-6827	347	11	2025	2025	NUM
easat-6827	347	12	doi	doi	NOUN
easat-6827	347	13	:	:	PUNCT
easat-6827	347	14	10.55214/25768484.v9i5.6827	10.55214/25768484.v9i5.6827	PROPN
easat-6827	347	15	©	©	PROPN
easat-6827	347	16	2025	2025	NUM
easat-6827	347	17	by	by	ADP
easat-6827	347	18	the	the	DET
easat-6827	347	19	authors	author	NOUN
easat-6827	347	20	;	;	PUNCT
easat-6827	348	1	licensee	licensee	PROPN
easat-6827	348	2	learning	learn	VERB
easat-6827	348	3	gate	gate	PROPN
easat-6827	348	4	visibility	visibility	NOUN
easat-6827	348	5	of	of	ADP
easat-6827	348	6	transactions	transaction	NOUN
easat-6827	348	7	and	and	CCONJ
easat-6827	348	8	shared	share	VERB
easat-6827	348	9	service	service	NOUN
easat-6827	348	10	processes	process	NOUN
easat-6827	348	11	.	.	PUNCT
easat-6827	349	1	modern	modern	ADJ
easat-6827	349	2	technologies	technology	NOUN
easat-6827	349	3	and	and	CCONJ
easat-6827	349	4	dynamic	dynamic	ADJ
easat-6827	349	5	working	working	NOUN
easat-6827	349	6	environments	environment	NOUN
easat-6827	349	7	persuade	persuade	VERB
easat-6827	349	8	businesses	business	NOUN
easat-6827	349	9	to	to	PART
easat-6827	349	10	surrender	surrender	VERB
easat-6827	349	11	to	to	ADP
easat-6827	349	12	customers	customer	NOUN
easat-6827	349	13	'	'	PART
easat-6827	349	14	demands	demand	NOUN
easat-6827	349	15	and	and	CCONJ
easat-6827	349	16	want	want	VERB
easat-6827	349	17	transparency	transparency	NOUN
easat-6827	349	18	.	.	PUNCT
easat-6827	350	1	this	this	DET
easat-6827	350	2	transparency	transparency	NOUN
easat-6827	350	3	can	can	AUX
easat-6827	350	4	only	only	ADV
easat-6827	350	5	be	be	AUX
easat-6827	350	6	achieved	achieve	VERB
easat-6827	350	7	by	by	ADP
easat-6827	350	8	implementing	implement	VERB
easat-6827	350	9	digital	digital	ADJ
easat-6827	350	10	platforms	platform	NOUN
easat-6827	350	11	[	[	X
easat-6827	350	12	134	134	NUM
easat-6827	350	13	]	]	PUNCT
easat-6827	350	14	.	.	PUNCT
easat-6827	351	1	with	with	ADP
easat-6827	351	2	digital	digital	ADJ
easat-6827	351	3	systems	system	NOUN
easat-6827	351	4	in	in	ADP
easat-6827	351	5	shared	share	VERB
easat-6827	351	6	services	service	NOUN
easat-6827	351	7	,	,	PUNCT
easat-6827	351	8	customers	customer	NOUN
easat-6827	351	9	want	want	VERB
easat-6827	351	10	transparency	transparency	NOUN
easat-6827	351	11	in	in	ADP
easat-6827	351	12	tracking	track	VERB
easat-6827	351	13	their	their	PRON
easat-6827	351	14	transactions	transaction	NOUN
easat-6827	351	15	.	.	PUNCT
easat-6827	352	1	transaction	transaction	NOUN
easat-6827	352	2	request	request	NOUN
easat-6827	352	3	and	and	CCONJ
easat-6827	352	4	service	service	NOUN
easat-6827	352	5	completion	completion	NOUN
easat-6827	352	6	via	via	ADP
easat-6827	352	7	the	the	DET
easat-6827	352	8	current	current	ADJ
easat-6827	352	9	shared	share	VERB
easat-6827	352	10	service	service	NOUN
easat-6827	352	11	digital	digital	ADJ
easat-6827	352	12	portals	portal	NOUN
easat-6827	352	13	ensures	ensure	VERB
easat-6827	352	14	online	online	ADJ
easat-6827	352	15	traceability	traceability	NOUN
easat-6827	352	16	.	.	PUNCT
easat-6827	353	1	traceability	traceability	NOUN
easat-6827	353	2	is	be	AUX
easat-6827	353	3	the	the	DET
easat-6827	353	4	capacity	capacity	NOUN
easat-6827	353	5	of	of	ADP
easat-6827	353	6	information	information	NOUN
easat-6827	353	7	to	to	PART
easat-6827	353	8	be	be	AUX
easat-6827	353	9	tracked	track	VERB
easat-6827	353	10	and	and	CCONJ
easat-6827	353	11	traced	trace	VERB
easat-6827	353	12	.	.	PUNCT
easat-6827	354	1	by	by	ADP
easat-6827	354	2	integrating	integrate	VERB
easat-6827	354	3	traceability	traceability	NOUN
easat-6827	354	4	,	,	PUNCT
easat-6827	354	5	organisations	organisation	NOUN
easat-6827	354	6	can	can	AUX
easat-6827	354	7	increase	increase	VERB
easat-6827	354	8	transparency	transparency	NOUN
easat-6827	354	9	and	and	CCONJ
easat-6827	354	10	visibility	visibility	NOUN
easat-6827	354	11	as	as	ADP
easat-6827	354	12	a	a	DET
easat-6827	354	13	critical	critical	ADJ
easat-6827	354	14	input	input	NOUN
easat-6827	354	15	,	,	PUNCT
easat-6827	354	16	making	make	VERB
easat-6827	354	17	consumers	consumer	NOUN
easat-6827	354	18	feel	feel	VERB
easat-6827	354	19	more	more	ADV
easat-6827	354	20	satisfied	satisfied	ADJ
easat-6827	354	21	[	[	X
easat-6827	354	22	134	134	NUM
easat-6827	354	23	]	]	PUNCT
easat-6827	354	24	.	.	PUNCT
easat-6827	355	1	findings	finding	NOUN
easat-6827	355	2	also	also	ADV
easat-6827	355	3	indicate	indicate	VERB
easat-6827	355	4	that	that	SCONJ
easat-6827	355	5	two	two	NUM
easat-6827	355	6	respondents	respondent	NOUN
easat-6827	355	7	believe	believe	VERB
easat-6827	355	8	digitalisation	digitalisation	NOUN
easat-6827	355	9	enables	enable	VERB
easat-6827	355	10	the	the	DET
easat-6827	355	11	same	same	ADJ
easat-6827	355	12	service	service	NOUN
easat-6827	355	13	to	to	PART
easat-6827	355	14	be	be	AUX
easat-6827	355	15	delivered	deliver	VERB
easat-6827	355	16	regardless	regardless	ADV
easat-6827	355	17	of	of	ADP
easat-6827	355	18	location	location	NOUN
easat-6827	355	19	.	.	PUNCT
easat-6827	356	1	digitalisation	digitalisation	NOUN
easat-6827	356	2	goes	go	VERB
easat-6827	356	3	hand	hand	NOUN
easat-6827	356	4	in	in	ADP
easat-6827	356	5	hand	hand	NOUN
easat-6827	356	6	with	with	ADP
easat-6827	356	7	virtualisation	virtualisation	NOUN
easat-6827	356	8	,	,	PUNCT
easat-6827	356	9	i.e.	i.e.	X
easat-6827	356	10	,	,	PUNCT
easat-6827	356	11	using	use	VERB
easat-6827	356	12	software	software	NOUN
easat-6827	356	13	to	to	PART
easat-6827	356	14	emulate	emulate	VERB
easat-6827	356	15	business	business	NOUN
easat-6827	356	16	and	and	CCONJ
easat-6827	356	17	communication	communication	NOUN
easat-6827	356	18	processes	process	NOUN
easat-6827	356	19	.	.	PUNCT
easat-6827	357	1	it	it	PRON
easat-6827	357	2	allows	allow	VERB
easat-6827	357	3	processes	process	NOUN
easat-6827	357	4	to	to	PART
easat-6827	357	5	be	be	AUX
easat-6827	357	6	accessed	access	VERB
easat-6827	357	7	wherever	wherever	SCONJ
easat-6827	357	8	a	a	DET
easat-6827	357	9	suitable	suitable	ADJ
easat-6827	357	10	internet	internet	NOUN
easat-6827	357	11	connection	connection	NOUN
easat-6827	357	12	is	be	AUX
easat-6827	357	13	available	available	ADJ
easat-6827	357	14	[	[	X
easat-6827	357	15	121	121	NUM
easat-6827	357	16	]	]	PUNCT
easat-6827	357	17	.	.	PUNCT
easat-6827	358	1	many	many	ADJ
easat-6827	358	2	businesses	business	NOUN
easat-6827	358	3	have	have	VERB
easat-6827	358	4	a	a	DET
easat-6827	358	5	conventional	conventional	ADJ
easat-6827	358	6	mindset	mindset	NOUN
easat-6827	358	7	and	and	CCONJ
easat-6827	358	8	have	have	AUX
easat-6827	358	9	been	be	AUX
easat-6827	358	10	accustomed	accustom	VERB
easat-6827	358	11	to	to	ADP
easat-6827	358	12	believing	believe	VERB
easat-6827	358	13	that	that	SCONJ
easat-6827	358	14	physical	physical	ADJ
easat-6827	358	15	proximity	proximity	NOUN
easat-6827	358	16	is	be	AUX
easat-6827	358	17	crucial	crucial	ADJ
easat-6827	358	18	for	for	ADP
easat-6827	358	19	completing	complete	VERB
easat-6827	358	20	complex	complex	ADJ
easat-6827	358	21	processes	process	NOUN
easat-6827	358	22	within	within	ADP
easat-6827	358	23	an	an	DET
easat-6827	358	24	organisation	organisation	NOUN
easat-6827	358	25	.	.	PUNCT
easat-6827	359	1	the	the	DET
easat-6827	359	2	2020	2020	NUM
easat-6827	359	3	pandemic	pandemic	NOUN
easat-6827	359	4	may	may	AUX
easat-6827	359	5	have	have	AUX
easat-6827	359	6	changed	change	VERB
easat-6827	359	7	this	this	DET
easat-6827	359	8	notion	notion	NOUN
easat-6827	359	9	.	.	PUNCT
easat-6827	360	1	thankfully	thankfully	ADV
easat-6827	360	2	,	,	PUNCT
easat-6827	360	3	extremely	extremely	ADV
easat-6827	360	4	complex	complex	ADJ
easat-6827	360	5	processes	process	NOUN
easat-6827	360	6	in	in	ADP
easat-6827	360	7	shared	shared	ADJ
easat-6827	360	8	service	service	NOUN
easat-6827	360	9	could	could	AUX
easat-6827	360	10	be	be	AUX
easat-6827	360	11	done	do	VERB
easat-6827	360	12	successfully	successfully	ADV
easat-6827	360	13	despite	despite	SCONJ
easat-6827	360	14	remote	remote	ADJ
easat-6827	360	15	working	working	NOUN
easat-6827	360	16	[	[	X
easat-6827	360	17	120	120	NUM
easat-6827	360	18	]	]	PUNCT
easat-6827	360	19	.	.	PUNCT
easat-6827	361	1	the	the	DET
easat-6827	361	2	findings	finding	NOUN
easat-6827	361	3	of	of	ADP
easat-6827	361	4	this	this	DET
easat-6827	361	5	study	study	NOUN
easat-6827	361	6	indicate	indicate	VERB
easat-6827	361	7	that	that	SCONJ
easat-6827	361	8	digitalisation	digitalisation	NOUN
easat-6827	361	9	plays	play	VERB
easat-6827	361	10	a	a	DET
easat-6827	361	11	critical	critical	ADJ
easat-6827	361	12	role	role	NOUN
easat-6827	361	13	in	in	ADP
easat-6827	361	14	shaping	shape	VERB
easat-6827	361	15	internal	internal	ADJ
easat-6827	361	16	customer	customer	NOUN
easat-6827	361	17	satisfaction	satisfaction	NOUN
easat-6827	361	18	in	in	ADP
easat-6827	361	19	shared	share	VERB
easat-6827	361	20	service	service	NOUN
easat-6827	361	21	environments	environment	NOUN
easat-6827	361	22	.	.	PUNCT
easat-6827	362	1	however	however	ADV
easat-6827	362	2	,	,	PUNCT
easat-6827	362	3	future	future	ADJ
easat-6827	362	4	studies	study	NOUN
easat-6827	362	5	should	should	AUX
easat-6827	362	6	explore	explore	VERB
easat-6827	362	7	integrating	integrate	VERB
easat-6827	362	8	sustainable	sustainable	ADJ
easat-6827	362	9	business	business	NOUN
easat-6827	362	10	practices	practice	NOUN
easat-6827	362	11	,	,	PUNCT
easat-6827	362	12	such	such	ADJ
easat-6827	362	13	as	as	ADP
easat-6827	362	14	green	green	ADJ
easat-6827	362	15	human	human	ADJ
easat-6827	362	16	resource	resource	NOUN
easat-6827	362	17	management	management	NOUN
easat-6827	362	18	(	(	PUNCT
easat-6827	362	19	ghrm	ghrm	NOUN
easat-6827	362	20	)	)	PUNCT
easat-6827	362	21	,	,	PUNCT
easat-6827	362	22	which	which	PRON
easat-6827	362	23	has	have	AUX
easat-6827	362	24	been	be	AUX
easat-6827	362	25	shown	show	VERB
easat-6827	362	26	to	to	PART
easat-6827	362	27	enhance	enhance	VERB
easat-6827	362	28	organisational	organisational	ADJ
easat-6827	362	29	performance	performance	NOUN
easat-6827	362	30	and	and	CCONJ
easat-6827	362	31	sustainability	sustainability	NOUN
easat-6827	362	32	[	[	X
easat-6827	362	33	135	135	NUM
easat-6827	362	34	]	]	PUNCT
easat-6827	362	35	.	.	PUNCT
easat-6827	363	1	since	since	SCONJ
easat-6827	363	2	sscs	ssc	NOUN
easat-6827	363	3	aim	aim	VERB
easat-6827	363	4	to	to	PART
easat-6827	363	5	optimise	optimise	VERB
easat-6827	363	6	operational	operational	ADJ
easat-6827	363	7	efficiency	efficiency	NOUN
easat-6827	363	8	through	through	ADP
easat-6827	363	9	digitalisation	digitalisation	NOUN
easat-6827	363	10	,	,	PUNCT
easat-6827	363	11	incorporating	incorporate	VERB
easat-6827	363	12	sustainability	sustainability	NOUN
easat-6827	363	13	-	-	PUNCT
easat-6827	363	14	focused	focus	VERB
easat-6827	363	15	hrm	hrm	PROPN
easat-6827	363	16	strategies	strategy	NOUN
easat-6827	363	17	can	can	AUX
easat-6827	363	18	further	far	ADV
easat-6827	363	19	improve	improve	VERB
easat-6827	363	20	employee	employee	NOUN
easat-6827	363	21	retention	retention	NOUN
easat-6827	363	22	,	,	PUNCT
easat-6827	363	23	engagement	engagement	NOUN
easat-6827	363	24	,	,	PUNCT
easat-6827	363	25	and	and	CCONJ
easat-6827	363	26	overall	overall	ADJ
easat-6827	363	27	service	service	NOUN
easat-6827	363	28	quality	quality	NOUN
easat-6827	363	29	.	.	PUNCT
easat-6827	364	1	combining	combine	VERB
easat-6827	364	2	digital	digital	ADJ
easat-6827	364	3	innovation	innovation	NOUN
easat-6827	364	4	and	and	CCONJ
easat-6827	364	5	sustainable	sustainable	ADJ
easat-6827	364	6	management	management	NOUN
easat-6827	364	7	practices	practice	NOUN
easat-6827	364	8	could	could	AUX
easat-6827	364	9	optimize	optimize	VERB
easat-6827	364	10	service	service	NOUN
easat-6827	364	11	delivery	delivery	NOUN
easat-6827	364	12	while	while	SCONJ
easat-6827	364	13	improving	improve	VERB
easat-6827	364	14	employee	employee	NOUN
easat-6827	364	15	experiences	experience	NOUN
easat-6827	364	16	,	,	PUNCT
easat-6827	364	17	ultimately	ultimately	ADV
easat-6827	364	18	leading	lead	VERB
easat-6827	364	19	to	to	ADP
easat-6827	364	20	a	a	DET
easat-6827	364	21	more	more	ADV
easat-6827	364	22	resilient	resilient	ADJ
easat-6827	364	23	and	and	CCONJ
easat-6827	364	24	adaptable	adaptable	ADJ
easat-6827	364	25	shared	share	VERB
easat-6827	364	26	service	service	NOUN
easat-6827	364	27	model	model	NOUN
easat-6827	364	28	.	.	PUNCT
easat-6827	365	1	finally	finally	ADV
easat-6827	365	2	,	,	PUNCT
easat-6827	365	3	the	the	DET
easat-6827	365	4	results	result	NOUN
easat-6827	365	5	also	also	ADV
easat-6827	365	6	establish	establish	VERB
easat-6827	365	7	that	that	SCONJ
easat-6827	365	8	one	one	NUM
easat-6827	365	9	respondent	respondent	NOUN
easat-6827	365	10	rejects	reject	VERB
easat-6827	365	11	any	any	DET
easat-6827	365	12	positive	positive	ADJ
easat-6827	365	13	connection	connection	NOUN
easat-6827	365	14	between	between	ADP
easat-6827	365	15	digitalisation	digitalisation	NOUN
easat-6827	365	16	and	and	CCONJ
easat-6827	365	17	customer	customer	NOUN
easat-6827	365	18	satisfaction	satisfaction	NOUN
easat-6827	365	19	.	.	PUNCT
easat-6827	366	1	the	the	DET
easat-6827	366	2	respondent	respondent	NOUN
easat-6827	366	3	believes	believe	VERB
easat-6827	366	4	digitalisation	digitalisation	NOUN
easat-6827	366	5	lacks	lack	VERB
easat-6827	366	6	emotion	emotion	NOUN
easat-6827	366	7	and	and	CCONJ
easat-6827	366	8	human	human	ADJ
easat-6827	366	9	touch	touch	NOUN
easat-6827	366	10	and	and	CCONJ
easat-6827	366	11	may	may	AUX
easat-6827	366	12	lead	lead	VERB
easat-6827	366	13	to	to	ADP
easat-6827	366	14	dissatisfaction	dissatisfaction	NOUN
easat-6827	366	15	.	.	PUNCT
easat-6827	367	1	this	this	PRON
easat-6827	367	2	is	be	AUX
easat-6827	367	3	in	in	ADP
easat-6827	367	4	line	line	NOUN
easat-6827	367	5	with	with	ADP
easat-6827	367	6	vuchkovski	vuchkovski	NOUN
easat-6827	367	7	,	,	PUNCT
easat-6827	367	8	et	et	PROPN
easat-6827	367	9	al	al	PROPN
easat-6827	367	10	.	.	PUNCT
easat-6827	368	1	[	[	X
easat-6827	368	2	136	136	NUM
easat-6827	368	3	]	]	PUNCT
easat-6827	368	4	who	who	PRON
easat-6827	368	5	affirm	affirm	VERB
easat-6827	368	6	that	that	SCONJ
easat-6827	368	7	the	the	DET
easat-6827	368	8	virtual	virtual	ADJ
easat-6827	368	9	environment	environment	NOUN
easat-6827	368	10	causes	cause	VERB
easat-6827	368	11	one	one	NUM
easat-6827	368	12	to	to	PART
easat-6827	368	13	lose	lose	VERB
easat-6827	368	14	emotional	emotional	ADJ
easat-6827	368	15	and	and	CCONJ
easat-6827	368	16	visual	visual	ADJ
easat-6827	368	17	communication	communication	NOUN
easat-6827	368	18	and	and	CCONJ
easat-6827	368	19	,	,	PUNCT
easat-6827	368	20	therefore	therefore	ADV
easat-6827	368	21	,	,	PUNCT
easat-6827	368	22	can	can	AUX
easat-6827	368	23	never	never	ADV
easat-6827	368	24	go	go	VERB
easat-6827	368	25	on	on	ADP
easat-6827	368	26	par	par	NOUN
easat-6827	368	27	with	with	ADP
easat-6827	368	28	the	the	DET
easat-6827	368	29	boon	boon	NOUN
easat-6827	368	30	of	of	ADP
easat-6827	368	31	having	have	VERB
easat-6827	368	32	physical	physical	ADJ
easat-6827	368	33	encounters	encounter	NOUN
easat-6827	368	34	with	with	ADP
easat-6827	368	35	people	people	NOUN
easat-6827	368	36	and	and	CCONJ
easat-6827	368	37	indulging	indulge	VERB
easat-6827	368	38	in	in	ADP
easat-6827	368	39	verbal	verbal	ADJ
easat-6827	368	40	communication	communication	NOUN
easat-6827	368	41	[	[	X
easat-6827	368	42	136	136	NUM
easat-6827	368	43	]	]	PUNCT
easat-6827	368	44	.	.	PUNCT
easat-6827	369	1	the	the	DET
easat-6827	369	2	human	human	ADJ
easat-6827	369	3	factor	factor	NOUN
easat-6827	369	4	is	be	AUX
easat-6827	369	5	still	still	ADV
easat-6827	369	6	regarded	regard	VERB
easat-6827	369	7	as	as	ADP
easat-6827	369	8	essential	essential	ADJ
easat-6827	369	9	in	in	ADP
easat-6827	369	10	the	the	DET
easat-6827	369	11	context	context	NOUN
easat-6827	369	12	of	of	ADP
easat-6827	369	13	shared	share	VERB
easat-6827	369	14	services	service	NOUN
easat-6827	369	15	,	,	PUNCT
easat-6827	369	16	and	and	CCONJ
easat-6827	369	17	without	without	ADP
easat-6827	369	18	it	it	PRON
easat-6827	369	19	,	,	PUNCT
easat-6827	369	20	it	it	PRON
easat-6827	369	21	may	may	AUX
easat-6827	369	22	lead	lead	VERB
easat-6827	369	23	to	to	ADP
easat-6827	369	24	dissatisfaction	dissatisfaction	NOUN
easat-6827	369	25	among	among	ADP
easat-6827	369	26	internal	internal	ADJ
easat-6827	369	27	customers	customer	NOUN
easat-6827	369	28	.	.	PUNCT
easat-6827	370	1	in	in	ADP
easat-6827	370	2	essence	essence	NOUN
easat-6827	370	3	,	,	PUNCT
easat-6827	370	4	the	the	DET
easat-6827	370	5	findings	finding	NOUN
easat-6827	370	6	for	for	ADP
easat-6827	370	7	the	the	DET
easat-6827	370	8	second	second	ADJ
easat-6827	370	9	research	research	NOUN
easat-6827	370	10	question	question	NOUN
easat-6827	370	11	generated	generate	VERB
easat-6827	370	12	seven	seven	NUM
easat-6827	370	13	themes	theme	NOUN
easat-6827	370	14	:	:	PUNCT
easat-6827	370	15	speed	speed	NOUN
easat-6827	370	16	,	,	PUNCT
easat-6827	370	17	easy	easy	ADJ
easat-6827	370	18	access	access	NOUN
easat-6827	370	19	,	,	PUNCT
easat-6827	370	20	fostering	foster	VERB
easat-6827	370	21	engagement	engagement	NOUN
easat-6827	370	22	,	,	PUNCT
easat-6827	370	23	optimising	optimise	VERB
easat-6827	370	24	internal	internal	ADJ
easat-6827	370	25	process	process	NOUN
easat-6827	370	26	,	,	PUNCT
easat-6827	370	27	traceability	traceability	NOUN
easat-6827	370	28	and	and	CCONJ
easat-6827	370	29	visibility	visibility	NOUN
easat-6827	370	30	,	,	PUNCT
easat-6827	370	31	enabling	enable	VERB
easat-6827	370	32	service	service	NOUN
easat-6827	370	33	to	to	PART
easat-6827	370	34	be	be	AUX
easat-6827	370	35	accessed	access	VERB
easat-6827	370	36	and	and	CCONJ
easat-6827	370	37	requested	request	VERB
easat-6827	370	38	from	from	ADP
easat-6827	370	39	anywhere	anywhere	ADV
easat-6827	370	40	,	,	PUNCT
easat-6827	370	41	and	and	CCONJ
easat-6827	370	42	lack	lack	NOUN
easat-6827	370	43	of	of	ADP
easat-6827	370	44	human	human	ADJ
easat-6827	370	45	emotion	emotion	NOUN
easat-6827	370	46	and	and	CCONJ
easat-6827	370	47	touch	touch	NOUN
easat-6827	370	48	.	.	PUNCT
easat-6827	371	1	7	7	X
easat-6827	371	2	.	.	X
easat-6827	371	3	conclusion	conclusion	NOUN
easat-6827	371	4	this	this	DET
easat-6827	371	5	study	study	NOUN
easat-6827	371	6	is	be	AUX
easat-6827	371	7	crucial	crucial	ADJ
easat-6827	371	8	for	for	ADP
easat-6827	371	9	shared	share	VERB
easat-6827	371	10	service	service	NOUN
easat-6827	371	11	research	research	NOUN
easat-6827	371	12	,	,	PUNCT
easat-6827	371	13	especially	especially	ADV
easat-6827	371	14	in	in	ADP
easat-6827	371	15	measuring	measure	VERB
easat-6827	371	16	customer	customer	NOUN
easat-6827	371	17	satisfaction	satisfaction	NOUN
easat-6827	371	18	and	and	CCONJ
easat-6827	371	19	engagement	engagement	NOUN
easat-6827	371	20	.	.	PUNCT
easat-6827	372	1	the	the	DET
easat-6827	372	2	outcome	outcome	NOUN
easat-6827	372	3	of	of	ADP
easat-6827	372	4	this	this	DET
easat-6827	372	5	study	study	NOUN
easat-6827	372	6	divulges	divulge	VERB
easat-6827	372	7	that	that	PRON
easat-6827	372	8	covid-19	covid-19	PROPN
easat-6827	372	9	warrants	warrant	NOUN
easat-6827	372	10	continued	continue	VERB
easat-6827	372	11	digitalisation	digitalisation	NOUN
easat-6827	372	12	usage	usage	NOUN
easat-6827	372	13	in	in	ADP
easat-6827	372	14	the	the	DET
easat-6827	372	15	shared	share	VERB
easat-6827	372	16	service	service	NOUN
easat-6827	372	17	environment	environment	NOUN
easat-6827	372	18	for	for	ADP
easat-6827	372	19	a	a	DET
easat-6827	372	20	long	long	ADV
easat-6827	372	21	-	-	PUNCT
easat-6827	372	22	sustainable	sustainable	ADJ
easat-6827	372	23	business	business	NOUN
easat-6827	372	24	.	.	PUNCT
easat-6827	373	1	the	the	DET
easat-6827	373	2	pandemic	pandemic	ADJ
easat-6827	373	3	,	,	PUNCT
easat-6827	373	4	though	though	SCONJ
easat-6827	373	5	horrendous	horrendous	ADJ
easat-6827	373	6	,	,	PUNCT
easat-6827	373	7	has	have	AUX
easat-6827	373	8	somehow	somehow	ADV
easat-6827	373	9	thrown	throw	VERB
easat-6827	373	10	light	light	NOUN
easat-6827	373	11	on	on	ADP
easat-6827	373	12	shared	share	VERB
easat-6827	373	13	services	service	NOUN
easat-6827	373	14	thriving	thrive	VERB
easat-6827	373	15	performances	performance	NOUN
easat-6827	373	16	which	which	PRON
easat-6827	373	17	are	be	AUX
easat-6827	373	18	helmed	helm	VERB
easat-6827	373	19	by	by	ADP
easat-6827	373	20	digital	digital	ADJ
easat-6827	373	21	prowess	prowess	NOUN
easat-6827	373	22	.	.	PUNCT
easat-6827	374	1	apart	apart	ADV
easat-6827	374	2	from	from	ADP
easat-6827	374	3	that	that	PRON
easat-6827	374	4	,	,	PUNCT
easat-6827	374	5	the	the	DET
easat-6827	374	6	study	study	NOUN
easat-6827	374	7	's	's	PART
easat-6827	374	8	findings	finding	NOUN
easat-6827	374	9	also	also	ADV
easat-6827	374	10	point	point	VERB
easat-6827	374	11	to	to	ADP
easat-6827	374	12	a	a	DET
easat-6827	374	13	strong	strong	ADJ
easat-6827	374	14	influence	influence	NOUN
easat-6827	374	15	of	of	ADP
easat-6827	374	16	digitalisation	digitalisation	NOUN
easat-6827	374	17	on	on	ADP
easat-6827	374	18	customer	customer	NOUN
easat-6827	374	19	satisfaction	satisfaction	NOUN
easat-6827	374	20	in	in	ADP
easat-6827	374	21	shared	share	VERB
easat-6827	374	22	service	service	NOUN
easat-6827	374	23	.	.	PUNCT
easat-6827	375	1	this	this	PRON
easat-6827	375	2	may	may	AUX
easat-6827	375	3	help	help	VERB
easat-6827	375	4	future	future	ADJ
easat-6827	375	5	research	research	NOUN
easat-6827	375	6	studies	study	NOUN
easat-6827	375	7	examine	examine	VERB
easat-6827	375	8	customer	customer	NOUN
easat-6827	375	9	satisfaction	satisfaction	NOUN
easat-6827	375	10	and	and	CCONJ
easat-6827	375	11	service	service	NOUN
easat-6827	375	12	quality	quality	NOUN
easat-6827	375	13	progression	progression	NOUN
easat-6827	375	14	in	in	ADP
easat-6827	375	15	the	the	DET
easat-6827	375	16	literature	literature	NOUN
easat-6827	375	17	,	,	PUNCT
easat-6827	375	18	especially	especially	ADV
easat-6827	375	19	in	in	ADP
easat-6827	375	20	shared	share	VERB
easat-6827	375	21	services	service	NOUN
easat-6827	375	22	or	or	CCONJ
easat-6827	375	23	gbs	gbs	PROPN
easat-6827	375	24	.	.	PROPN
easat-6827	375	25	chavez	chavez	PROPN
easat-6827	375	26	,	,	PUNCT
easat-6827	375	27	et	et	PROPN
easat-6827	375	28	al	al	PROPN
easat-6827	375	29	.	.	PUNCT
easat-6827	376	1	[	[	X
easat-6827	376	2	137	137	NUM
easat-6827	376	3	]	]	PUNCT
easat-6827	376	4	mentioned	mention	VERB
easat-6827	376	5	that	that	SCONJ
easat-6827	376	6	covid-19	covid-19	PROPN
easat-6827	376	7	might	might	AUX
easat-6827	376	8	create	create	VERB
easat-6827	376	9	opportunities	opportunity	NOUN
easat-6827	376	10	for	for	ADP
easat-6827	376	11	new	new	ADJ
easat-6827	376	12	dimensions	dimension	NOUN
easat-6827	376	13	of	of	ADP
easat-6827	376	14	theoretical	theoretical	ADJ
easat-6827	376	15	advancement	advancement	NOUN
easat-6827	376	16	and	and	CCONJ
easat-6827	376	17	additional	additional	ADJ
easat-6827	376	18	empirical	empirical	ADJ
easat-6827	376	19	investigation	investigation	NOUN
easat-6827	376	20	.	.	PUNCT
easat-6827	377	1	many	many	ADJ
easat-6827	377	2	studies	study	NOUN
easat-6827	377	3	are	be	AUX
easat-6827	377	4	being	be	AUX
easat-6827	377	5	conducted	conduct	VERB
easat-6827	377	6	with	with	ADP
easat-6827	377	7	the	the	DET
easat-6827	377	8	pandemic	pandemic	NOUN
easat-6827	377	9	in	in	ADP
easat-6827	377	10	mind	mind	NOUN
easat-6827	377	11	because	because	SCONJ
easat-6827	377	12	the	the	DET
easat-6827	377	13	impact	impact	NOUN
easat-6827	377	14	of	of	ADP
easat-6827	377	15	this	this	DET
easat-6827	377	16	catastrophic	catastrophic	ADJ
easat-6827	377	17	event	event	NOUN
easat-6827	377	18	has	have	AUX
easat-6827	377	19	ushered	usher	VERB
easat-6827	377	20	in	in	ADP
easat-6827	377	21	new	new	ADJ
easat-6827	377	22	thought	thought	NOUN
easat-6827	377	23	processes	process	NOUN
easat-6827	377	24	and	and	CCONJ
easat-6827	377	25	ideas	idea	NOUN
easat-6827	377	26	.	.	PUNCT
easat-6827	378	1	in	in	ADP
easat-6827	378	2	short	short	ADJ
easat-6827	378	3	,	,	PUNCT
easat-6827	378	4	the	the	DET
easat-6827	378	5	pandemic	pandemic	NOUN
easat-6827	378	6	may	may	AUX
easat-6827	378	7	have	have	AUX
easat-6827	378	8	brought	bring	VERB
easat-6827	378	9	many	many	ADJ
easat-6827	378	10	comforting	comforting	ADJ
easat-6827	378	11	prospects	prospect	NOUN
easat-6827	378	12	in	in	ADP
easat-6827	378	13	subsequent	subsequent	ADJ
easat-6827	378	14	research	research	NOUN
easat-6827	378	15	,	,	PUNCT
easat-6827	378	16	not	not	PART
easat-6827	378	17	limited	limit	VERB
easat-6827	378	18	only	only	ADV
easat-6827	378	19	to	to	ADP
easat-6827	378	20	the	the	DET
easat-6827	378	21	shared	share	VERB
easat-6827	378	22	service	service	NOUN
easat-6827	378	23	domain	domain	NOUN
easat-6827	378	24	but	but	CCONJ
easat-6827	378	25	to	to	ADP
easat-6827	378	26	other	other	ADJ
easat-6827	378	27	areas	area	NOUN
easat-6827	378	28	as	as	ADV
easat-6827	378	29	well	well	ADV
easat-6827	378	30	.	.	PUNCT
easat-6827	379	1	293	293	NUM
easat-6827	379	2	edelweiss	edelweiss	PROPN
easat-6827	379	3	applied	apply	VERB
easat-6827	379	4	science	science	NOUN
easat-6827	379	5	and	and	CCONJ
easat-6827	379	6	technology	technology	NOUN
easat-6827	379	7	issn	issn	PROPN
easat-6827	379	8	:	:	PUNCT
easat-6827	379	9	2576	2576	NUM
easat-6827	379	10	-	-	SYM
easat-6827	379	11	8484	8484	NUM
easat-6827	379	12	vol	vol	NOUN
easat-6827	379	13	.	.	PROPN
easat-6827	380	1	9	9	NUM
easat-6827	380	2	,	,	PUNCT
easat-6827	380	3	no	no	INTJ
easat-6827	380	4	.	.	NOUN
easat-6827	380	5	5	5	NUM
easat-6827	380	6	:	:	SYM
easat-6827	380	7	282	282	NUM
easat-6827	380	8	-	-	SYM
easat-6827	380	9	299	299	NUM
easat-6827	380	10	,	,	PUNCT
easat-6827	380	11	2025	2025	NUM
easat-6827	380	12	doi	doi	NOUN
easat-6827	380	13	:	:	PUNCT
easat-6827	380	14	10.55214/25768484.v9i5.6827	10.55214/25768484.v9i5.6827	PROPN
easat-6827	380	15	©	©	PROPN
easat-6827	380	16	2025	2025	NUM
easat-6827	380	17	by	by	ADP
easat-6827	380	18	the	the	DET
easat-6827	380	19	authors	author	NOUN
easat-6827	380	20	;	;	PUNCT
easat-6827	380	21	licensee	licensee	PROPN
easat-6827	380	22	learning	learning	NOUN
easat-6827	380	23	gate	gate	VERB
easat-6827	380	24	one	one	NUM
easat-6827	380	25	limitation	limitation	NOUN
easat-6827	380	26	of	of	ADP
easat-6827	380	27	this	this	DET
easat-6827	380	28	study	study	NOUN
easat-6827	380	29	is	be	AUX
easat-6827	380	30	the	the	DET
easat-6827	380	31	small	small	ADJ
easat-6827	380	32	sample	sample	NOUN
easat-6827	380	33	size	size	NOUN
easat-6827	380	34	(	(	PUNCT
easat-6827	380	35	six	six	NUM
easat-6827	380	36	participants	participant	NOUN
easat-6827	380	37	)	)	PUNCT
easat-6827	380	38	,	,	PUNCT
easat-6827	380	39	which	which	PRON
easat-6827	380	40	may	may	AUX
easat-6827	380	41	restrict	restrict	VERB
easat-6827	380	42	the	the	DET
easat-6827	380	43	generalizability	generalizability	NOUN
easat-6827	380	44	of	of	ADP
easat-6827	380	45	the	the	DET
easat-6827	380	46	findings	finding	NOUN
easat-6827	380	47	.	.	PUNCT
easat-6827	381	1	however	however	ADV
easat-6827	381	2	,	,	PUNCT
easat-6827	381	3	theoretical	theoretical	ADJ
easat-6827	381	4	saturation	saturation	NOUN
easat-6827	381	5	rather	rather	ADV
easat-6827	381	6	than	than	ADP
easat-6827	381	7	numerical	numerical	ADJ
easat-6827	381	8	adequacy	adequacy	NOUN
easat-6827	381	9	in	in	ADP
easat-6827	381	10	qualitative	qualitative	ADJ
easat-6827	381	11	research	research	NOUN
easat-6827	381	12	often	often	ADV
easat-6827	381	13	determines	determine	VERB
easat-6827	381	14	sample	sample	NOUN
easat-6827	381	15	sufficiency	sufficiency	NOUN
easat-6827	382	1	[	[	X
easat-6827	382	2	138	138	NUM
easat-6827	382	3	]	]	PUNCT
easat-6827	382	4	.	.	PUNCT
easat-6827	383	1	in	in	ADP
easat-6827	383	2	this	this	DET
easat-6827	383	3	study	study	NOUN
easat-6827	383	4	,	,	PUNCT
easat-6827	383	5	saturation	saturation	NOUN
easat-6827	383	6	was	be	AUX
easat-6827	383	7	achieved	achieve	VERB
easat-6827	383	8	when	when	SCONJ
easat-6827	383	9	no	no	DET
easat-6827	383	10	new	new	ADJ
easat-6827	383	11	themes	theme	NOUN
easat-6827	383	12	emerged	emerge	VERB
easat-6827	383	13	from	from	ADP
easat-6827	383	14	additional	additional	ADJ
easat-6827	383	15	interviews	interview	NOUN
easat-6827	383	16	,	,	PUNCT
easat-6827	383	17	suggesting	suggest	VERB
easat-6827	383	18	that	that	SCONJ
easat-6827	383	19	the	the	DET
easat-6827	383	20	insights	insight	NOUN
easat-6827	383	21	collected	collect	VERB
easat-6827	383	22	were	be	AUX
easat-6827	383	23	comprehensive	comprehensive	ADJ
easat-6827	383	24	for	for	ADP
easat-6827	383	25	addressing	address	VERB
easat-6827	383	26	the	the	DET
easat-6827	383	27	research	research	NOUN
easat-6827	383	28	objectives	objective	NOUN
easat-6827	383	29	.	.	PUNCT
easat-6827	384	1	future	future	ADJ
easat-6827	384	2	research	research	NOUN
easat-6827	384	3	could	could	AUX
easat-6827	384	4	incorporate	incorporate	VERB
easat-6827	384	5	a	a	DET
easat-6827	384	6	larger	large	ADJ
easat-6827	384	7	sample	sample	NOUN
easat-6827	384	8	or	or	CCONJ
easat-6827	384	9	mixed	mixed	ADJ
easat-6827	384	10	methods	method	NOUN
easat-6827	384	11	approaches	approach	NOUN
easat-6827	384	12	to	to	PART
easat-6827	384	13	enhance	enhance	VERB
easat-6827	384	14	the	the	DET
easat-6827	384	15	study	study	NOUN
easat-6827	384	16	's	's	PART
easat-6827	384	17	applicability	applicability	NOUN
easat-6827	384	18	across	across	ADP
easat-6827	384	19	different	different	ADJ
easat-6827	384	20	shared	share	VERB
easat-6827	384	21	service	service	NOUN
easat-6827	384	22	organisations	organisation	NOUN
easat-6827	384	23	.	.	PUNCT
easat-6827	385	1	transparency	transparency	NOUN
easat-6827	385	2	:	:	PUNCT
easat-6827	385	3	the	the	DET
easat-6827	385	4	authors	author	NOUN
easat-6827	385	5	confirm	confirm	VERB
easat-6827	385	6	that	that	SCONJ
easat-6827	385	7	the	the	DET
easat-6827	385	8	manuscript	manuscript	NOUN
easat-6827	385	9	is	be	AUX
easat-6827	385	10	an	an	DET
easat-6827	385	11	honest	honest	ADJ
easat-6827	385	12	,	,	PUNCT
easat-6827	385	13	accurate	accurate	ADJ
easat-6827	385	14	,	,	PUNCT
easat-6827	385	15	and	and	CCONJ
easat-6827	385	16	transparent	transparent	ADJ
easat-6827	385	17	account	account	NOUN
easat-6827	385	18	of	of	ADP
easat-6827	385	19	the	the	DET
easat-6827	385	20	study	study	NOUN
easat-6827	385	21	;	;	PUNCT
easat-6827	385	22	that	that	SCONJ
easat-6827	385	23	no	no	DET
easat-6827	385	24	vital	vital	ADJ
easat-6827	385	25	features	feature	NOUN
easat-6827	385	26	of	of	ADP
easat-6827	385	27	the	the	DET
easat-6827	385	28	study	study	NOUN
easat-6827	385	29	have	have	AUX
easat-6827	385	30	been	be	AUX
easat-6827	385	31	omitted	omit	VERB
easat-6827	385	32	;	;	PUNCT
easat-6827	385	33	and	and	CCONJ
easat-6827	385	34	that	that	SCONJ
easat-6827	385	35	any	any	DET
easat-6827	385	36	discrepancies	discrepancy	NOUN
easat-6827	385	37	from	from	ADP
easat-6827	385	38	the	the	DET
easat-6827	385	39	study	study	NOUN
easat-6827	385	40	as	as	SCONJ
easat-6827	385	41	planned	plan	VERB
easat-6827	385	42	have	have	AUX
easat-6827	385	43	been	be	AUX
easat-6827	385	44	explained	explain	VERB
easat-6827	385	45	.	.	PUNCT
easat-6827	386	1	this	this	DET
easat-6827	386	2	study	study	NOUN
easat-6827	386	3	followed	follow	VERB
easat-6827	386	4	all	all	DET
easat-6827	386	5	ethical	ethical	ADJ
easat-6827	386	6	practices	practice	NOUN
easat-6827	386	7	during	during	ADP
easat-6827	386	8	writing	writing	NOUN
easat-6827	386	9	.	.	PUNCT
easat-6827	387	1	copyright	copyright	NOUN
easat-6827	387	2	:	:	PUNCT
easat-6827	387	3	©	©	PROPN
easat-6827	387	4	2025	2025	NUM
easat-6827	387	5	by	by	ADP
easat-6827	387	6	the	the	DET
easat-6827	387	7	authors	author	NOUN
easat-6827	387	8	.	.	PUNCT
easat-6827	388	1	this	this	DET
easat-6827	388	2	open	open	ADJ
easat-6827	388	3	-	-	PUNCT
easat-6827	388	4	access	access	NOUN
easat-6827	388	5	article	article	NOUN
easat-6827	388	6	is	be	AUX
easat-6827	388	7	distributed	distribute	VERB
easat-6827	388	8	under	under	ADP
easat-6827	388	9	the	the	DET
easat-6827	388	10	terms	term	NOUN
easat-6827	388	11	and	and	CCONJ
easat-6827	388	12	conditions	condition	NOUN
easat-6827	388	13	of	of	ADP
easat-6827	388	14	the	the	DET
easat-6827	388	15	creative	creative	ADJ
easat-6827	388	16	commons	common	NOUN
easat-6827	388	17	attribution	attribution	NOUN
easat-6827	388	18	(	(	PUNCT
easat-6827	388	19	cc	cc	NOUN
easat-6827	388	20	by	by	ADP
easat-6827	388	21	)	)	PUNCT
easat-6827	388	22	license	license	NOUN
easat-6827	388	23	(	(	PUNCT
easat-6827	388	24	https://creativecommons.org/licenses/by/4.0/	https://creativecommons.org/licenses/by/4.0/	PROPN
easat-6827	388	25	)	)	PUNCT
easat-6827	388	26	.	.	PUNCT
easat-6827	389	1	references	reference	NOUN
easat-6827	389	2	[	[	X
easat-6827	389	3	1	1	X
easat-6827	389	4	]	]	X
easat-6827	389	5	y.	y.	PROPN
easat-6827	389	6	chen	chen	PROPN
easat-6827	389	7	,	,	PUNCT
easat-6827	389	8	"	"	PUNCT
easat-6827	389	9	framework	framework	NOUN
easat-6827	389	10	of	of	ADP
easat-6827	389	11	the	the	DET
easat-6827	389	12	smart	smart	ADJ
easat-6827	389	13	finance	finance	NOUN
easat-6827	389	14	and	and	CCONJ
easat-6827	389	15	accounting	accounting	NOUN
easat-6827	389	16	management	management	NOUN
easat-6827	389	17	model	model	NOUN
easat-6827	389	18	under	under	ADP
easat-6827	389	19	the	the	DET
easat-6827	389	20	artificial	artificial	ADJ
easat-6827	389	21	intelligence	intelligence	NOUN
easat-6827	389	22	perspective	perspective	NOUN
easat-6827	389	23	,	,	PUNCT
easat-6827	389	24	"	"	PUNCT
easat-6827	389	25	mobile	mobile	ADJ
easat-6827	389	26	information	information	NOUN
easat-6827	389	27	systems	system	NOUN
easat-6827	389	28	,	,	PUNCT
easat-6827	389	29	vol	vol	NOUN
easat-6827	389	30	.	.	PROPN
easat-6827	389	31	2021	2021	NUM
easat-6827	389	32	,	,	PUNCT
easat-6827	389	33	no	no	INTJ
easat-6827	389	34	.	.	NOUN
easat-6827	389	35	1	1	NUM
easat-6827	389	36	,	,	PUNCT
easat-6827	389	37	p.	p.	NOUN
easat-6827	389	38	4295191	4295191	NUM
easat-6827	389	39	,	,	PUNCT
easat-6827	389	40	2021	2021	NUM
easat-6827	389	41	.	.	PUNCT
easat-6827	390	1	https://doi.org/10.1155/2021/4295191	https://doi.org/10.1155/2021/4295191	VERB
easat-6827	391	1	[	[	X
easat-6827	391	2	2	2	X
easat-6827	391	3	]	]	PUNCT
easat-6827	391	4	j.	j.	PROPN
easat-6827	391	5	soalheira	soalheira	PROPN
easat-6827	391	6	and	and	CCONJ
easat-6827	391	7	g.	g.	PROPN
easat-6827	391	8	timbrell	timbrell	PROPN
easat-6827	391	9	,	,	PUNCT
easat-6827	391	10	"	"	PUNCT
easat-6827	391	11	what	what	PRON
easat-6827	391	12	is	be	AUX
easat-6827	391	13	shared	share	VERB
easat-6827	391	14	services	service	NOUN
easat-6827	391	15	?	?	PUNCT
easat-6827	391	16	,	,	PUNCT
easat-6827	391	17	"	"	PUNCT
easat-6827	391	18	in	in	ADP
easat-6827	391	19	shared	share	VERB
easat-6827	391	20	services	service	NOUN
easat-6827	391	21	as	as	ADP
easat-6827	391	22	a	a	DET
easat-6827	391	23	new	new	ADJ
easat-6827	391	24	organizational	organizational	ADJ
easat-6827	391	25	form	form	NOUN
easat-6827	391	26	:	:	PUNCT
easat-6827	391	27	emerald	emerald	NOUN
easat-6827	391	28	group	group	PROPN
easat-6827	391	29	publishing	publishing	PROPN
easat-6827	391	30	limited	limit	VERB
easat-6827	391	31	.	.	PUNCT
easat-6827	392	1	https://doi.org/10.1108/s1877-636120140000013004	https://doi.org/10.1108/s1877-636120140000013004	PROPN
easat-6827	392	2	,	,	PUNCT
easat-6827	392	3	2014	2014	NUM
easat-6827	392	4	,	,	PUNCT
easat-6827	392	5	pp	pp	ADJ
easat-6827	392	6	.	.	PUNCT
easat-6827	393	1	67	67	NUM
easat-6827	393	2	-	-	SYM
easat-6827	393	3	84	84	NUM
easat-6827	393	4	.	.	PUNCT
easat-6827	394	1	[	[	X
easat-6827	394	2	3	3	X
easat-6827	394	3	]	]	PUNCT
easat-6827	394	4	k.	k.	PROPN
easat-6827	394	5	kaaniche	kaaniche	PROPN
easat-6827	394	6	,	,	PUNCT
easat-6827	394	7	s.	s.	PROPN
easat-6827	394	8	othmen	othmen	PROPN
easat-6827	394	9	,	,	PUNCT
easat-6827	394	10	a.	a.	NOUN
easat-6827	394	11	alfahid	alfahid	PROPN
easat-6827	394	12	,	,	PUNCT
easat-6827	394	13	a.	a.	PROPN
easat-6827	394	14	yousef	yousef	PROPN
easat-6827	394	15	,	,	PUNCT
easat-6827	394	16	m.	m.	NOUN
easat-6827	394	17	albekairi	albekairi	PROPN
easat-6827	394	18	,	,	PUNCT
easat-6827	394	19	and	and	CCONJ
easat-6827	394	20	o.	o.	PROPN
easat-6827	394	21	i.	i.	PROPN
easat-6827	394	22	el	el	PROPN
easat-6827	394	23	-	-	PUNCT
easat-6827	394	24	hamrawy	hamrawy	PROPN
easat-6827	394	25	,	,	PUNCT
easat-6827	394	26	"	"	PUNCT
easat-6827	394	27	enhancing	enhance	VERB
easat-6827	394	28	service	service	NOUN
easat-6827	394	29	availability	availability	NOUN
easat-6827	394	30	and	and	CCONJ
easat-6827	394	31	resource	resource	NOUN
easat-6827	394	32	deployment	deployment	NOUN
easat-6827	394	33	in	in	ADP
easat-6827	394	34	iot	iot	NOUN
easat-6827	394	35	using	use	VERB
easat-6827	394	36	a	a	DET
easat-6827	394	37	shared	share	VERB
easat-6827	394	38	service	service	NOUN
easat-6827	394	39	replication	replication	NOUN
easat-6827	394	40	method	method	NOUN
easat-6827	394	41	,	,	PUNCT
easat-6827	394	42	"	"	PUNCT
easat-6827	394	43	heliyon	heliyon	NOUN
easat-6827	394	44	,	,	PUNCT
easat-6827	394	45	vol	vol	NOUN
easat-6827	394	46	.	.	PROPN
easat-6827	394	47	10	10	NUM
easat-6827	394	48	,	,	PUNCT
easat-6827	394	49	no	no	INTJ
easat-6827	394	50	.	.	NOUN
easat-6827	394	51	3	3	NUM
easat-6827	394	52	,	,	PUNCT
easat-6827	394	53	2024	2024	NUM
easat-6827	394	54	.	.	PUNCT
easat-6827	394	55	https://doi.org/10.1016/j.heliyon.2024.e25255	https://doi.org/10.1016/j.heliyon.2024.e25255	VERB
easat-6827	395	1	[	[	X
easat-6827	395	2	4	4	NUM
easat-6827	395	3	]	]	X
easat-6827	395	4	d.	d.	PROPN
easat-6827	395	5	kumar	kumar	PROPN
easat-6827	395	6	and	and	CCONJ
easat-6827	395	7	n.	n.	PROPN
easat-6827	395	8	afza	afza	PROPN
easat-6827	395	9	,	,	PUNCT
easat-6827	395	10	"	"	PUNCT
easat-6827	395	11	robotic	robotic	ADJ
easat-6827	395	12	process	process	NOUN
easat-6827	395	13	automationthe	automationthe	DET
easat-6827	395	14	emerging	emerge	VERB
easat-6827	395	15	technology	technology	NOUN
easat-6827	395	16	,	,	PUNCT
easat-6827	395	17	"	"	PUNCT
easat-6827	395	18	in	in	ADP
easat-6827	395	19	handbook	handbook	NOUN
easat-6827	395	20	of	of	ADP
easat-6827	395	21	artificial	artificial	ADJ
easat-6827	395	22	intelligence	intelligence	NOUN
easat-6827	395	23	applications	application	NOUN
easat-6827	395	24	for	for	ADP
easat-6827	395	25	industrial	industrial	ADJ
easat-6827	395	26	sustainability	sustainability	NOUN
easat-6827	395	27	:	:	PUNCT
easat-6827	395	28	crc	crc	NOUN
easat-6827	395	29	press	press	NOUN
easat-6827	395	30	,	,	PUNCT
easat-6827	395	31	2024	2024	NUM
easat-6827	395	32	,	,	PUNCT
easat-6827	395	33	pp	pp	ADV
easat-6827	395	34	.	.	PUNCT
easat-6827	396	1	274	274	NUM
easat-6827	396	2	-	-	SYM
easat-6827	396	3	292	292	NUM
easat-6827	396	4	.	.	PUNCT
easat-6827	397	1	[	[	X
easat-6827	397	2	5	5	NUM
easat-6827	397	3	]	]	PUNCT
easat-6827	397	4	a.	a.	NOUN
easat-6827	397	5	rai	rai	PROPN
easat-6827	397	6	and	and	CCONJ
easat-6827	397	7	s.	s.	PROPN
easat-6827	397	8	maheshwari	maheshwari	PROPN
easat-6827	397	9	,	,	PUNCT
easat-6827	397	10	"	"	PUNCT
easat-6827	397	11	transforming	transform	VERB
easat-6827	397	12	hr	hr	NOUN
easat-6827	397	13	functions	function	NOUN
easat-6827	397	14	through	through	ADP
easat-6827	397	15	shared	share	VERB
easat-6827	397	16	service	service	NOUN
easat-6827	397	17	:	:	PUNCT
easat-6827	397	18	insights	insight	NOUN
easat-6827	397	19	from	from	ADP
easat-6827	397	20	indian	indian	ADJ
easat-6827	397	21	public	public	ADJ
easat-6827	397	22	sector	sector	NOUN
easat-6827	397	23	power	power	NOUN
easat-6827	397	24	major	major	ADJ
easat-6827	397	25	,	,	PUNCT
easat-6827	397	26	"	"	PUNCT
easat-6827	397	27	asian	asian	ADJ
easat-6827	397	28	journal	journal	NOUN
easat-6827	397	29	of	of	ADP
easat-6827	397	30	management	management	NOUN
easat-6827	397	31	cases	case	NOUN
easat-6827	397	32	,	,	PUNCT
easat-6827	397	33	p.	p.	NOUN
easat-6827	397	34	09728201231219084	09728201231219084	NUM
easat-6827	397	35	,	,	PUNCT
easat-6827	397	36	2024	2024	NUM
easat-6827	397	37	.	.	PUNCT
easat-6827	398	1	https://doi.org/10.1177/09728201231219084	https://doi.org/10.1177/09728201231219084	NOUN
easat-6827	399	1	[	[	X
easat-6827	399	2	6	6	NUM
easat-6827	399	3	]	]	PUNCT
easat-6827	399	4	p.	p.	NOUN
easat-6827	399	5	c.	c.	PROPN
easat-6827	399	6	richter	richter	PROPN
easat-6827	399	7	and	and	CCONJ
easat-6827	399	8	r.	r.	PROPN
easat-6827	399	9	brühl	brühl	NOUN
easat-6827	399	10	,	,	PUNCT
easat-6827	399	11	"	"	PUNCT
easat-6827	399	12	shared	share	VERB
easat-6827	399	13	service	service	NOUN
easat-6827	399	14	center	center	NOUN
easat-6827	399	15	research	research	NOUN
easat-6827	399	16	:	:	PUNCT
easat-6827	399	17	a	a	DET
easat-6827	399	18	review	review	NOUN
easat-6827	399	19	of	of	ADP
easat-6827	399	20	the	the	DET
easat-6827	399	21	past	past	NOUN
easat-6827	399	22	,	,	PUNCT
easat-6827	399	23	present	present	ADJ
easat-6827	399	24	,	,	PUNCT
easat-6827	399	25	and	and	CCONJ
easat-6827	399	26	future	future	ADJ
easat-6827	399	27	,	,	PUNCT
easat-6827	399	28	"	"	PUNCT
easat-6827	399	29	european	european	ADJ
easat-6827	399	30	management	management	PROPN
easat-6827	399	31	journal	journal	PROPN
easat-6827	399	32	,	,	PUNCT
easat-6827	399	33	vol	vol	NOUN
easat-6827	399	34	.	.	PROPN
easat-6827	399	35	35	35	NUM
easat-6827	399	36	,	,	PUNCT
easat-6827	399	37	no	no	INTJ
easat-6827	399	38	.	.	NOUN
easat-6827	399	39	1	1	NUM
easat-6827	399	40	,	,	PUNCT
easat-6827	399	41	pp	pp	ADJ
easat-6827	399	42	.	.	PUNCT
easat-6827	400	1	26	26	NUM
easat-6827	400	2	-	-	SYM
easat-6827	400	3	38	38	NUM
easat-6827	400	4	,	,	PUNCT
easat-6827	400	5	2017	2017	NUM
easat-6827	400	6	.	.	PUNCT
easat-6827	401	1	https://doi.org/10.1016/j.emj.2016.08.004	https://doi.org/10.1016/j.emj.2016.08.004	VERB
easat-6827	402	1	[	[	X
easat-6827	402	2	7	7	X
easat-6827	402	3	]	]	X
easat-6827	402	4	r.	r.	PROPN
easat-6827	402	5	marciniak	marciniak	PROPN
easat-6827	402	6	,	,	PUNCT
easat-6827	402	7	"	"	PUNCT
easat-6827	402	8	maturity	maturity	NOUN
easat-6827	402	9	models	model	NOUN
easat-6827	402	10	of	of	ADP
easat-6827	402	11	shared	share	VERB
easat-6827	402	12	services	service	NOUN
easat-6827	402	13	in	in	ADP
easat-6827	402	14	theory	theory	NOUN
easat-6827	402	15	and	and	CCONJ
easat-6827	402	16	practice	practice	NOUN
easat-6827	402	17	,	,	PUNCT
easat-6827	402	18	"	"	PUNCT
easat-6827	402	19	volume	volume	NOUN
easat-6827	402	20	of	of	ADP
easat-6827	402	21	management	management	NOUN
easat-6827	402	22	,	,	PUNCT
easat-6827	402	23	enterprise	enterprise	NOUN
easat-6827	402	24	and	and	CCONJ
easat-6827	402	25	benchmarking	benchmarke	VERB
easat-6827	402	26	in	in	ADP
easat-6827	402	27	the	the	DET
easat-6827	402	28	21st	21st	ADJ
easat-6827	402	29	century	century	NOUN
easat-6827	402	30	iii	iii	NOUN
easat-6827	402	31	,	,	PUNCT
easat-6827	402	32	pp	pp	ADJ
easat-6827	402	33	.	.	PUNCT
easat-6827	403	1	191	191	NUM
easat-6827	403	2	-	-	SYM
easat-6827	403	3	204	204	NUM
easat-6827	403	4	,	,	PUNCT
easat-6827	403	5	2016	2016	NUM
easat-6827	403	6	.	.	PUNCT
easat-6827	404	1	[	[	X
easat-6827	404	2	8	8	NUM
easat-6827	404	3	]	]	PUNCT
easat-6827	404	4	b.	b.	PROPN
easat-6827	404	5	ślusarczyk	ślusarczyk	PROPN
easat-6827	404	6	,	,	PUNCT
easat-6827	404	7	"	"	PUNCT
easat-6827	404	8	prospects	prospect	NOUN
easat-6827	404	9	for	for	ADP
easat-6827	404	10	the	the	DET
easat-6827	404	11	shared	share	VERB
easat-6827	404	12	services	service	NOUN
easat-6827	404	13	centers	center	VERB
easat-6827	404	14	development	development	NOUN
easat-6827	404	15	in	in	ADP
easat-6827	404	16	poland	poland	PROPN
easat-6827	404	17	in	in	ADP
easat-6827	404	18	the	the	DET
easat-6827	404	19	context	context	NOUN
easat-6827	404	20	of	of	ADP
easat-6827	404	21	human	human	ADJ
easat-6827	404	22	resources	resource	NOUN
easat-6827	404	23	availability	availability	NOUN
easat-6827	404	24	,	,	PUNCT
easat-6827	404	25	"	"	PUNCT
easat-6827	404	26	2017	2017	NUM
easat-6827	404	27	.	.	PUNCT
easat-6827	405	1	[	[	X
easat-6827	405	2	9	9	NUM
easat-6827	405	3	]	]	X
easat-6827	405	4	l.	l.	PROPN
easat-6827	405	5	pawczuk	pawczuk	PROPN
easat-6827	405	6	,	,	PUNCT
easat-6827	405	7	r.	r.	PROPN
easat-6827	405	8	walker	walker	PROPN
easat-6827	405	9	,	,	PUNCT
easat-6827	405	10	and	and	CCONJ
easat-6827	405	11	c.	c.	PROPN
easat-6827	405	12	c.	c.	PROPN
easat-6827	405	13	t.	t.	PROPN
easat-6827	405	14	tanco	tanco	PROPN
easat-6827	405	15	,	,	PUNCT
easat-6827	405	16	"	"	PUNCT
easat-6827	405	17	deloitte	deloitte	PROPN
easat-6827	405	18	’s	’s	PART
easat-6827	405	19	2021	2021	NUM
easat-6827	405	20	global	global	PROPN
easat-6827	405	21	blockchain	blockchain	PROPN
easat-6827	405	22	survey	survey	VERB
easat-6827	405	23	a	a	DET
easat-6827	405	24	new	new	ADJ
easat-6827	405	25	age	age	NOUN
easat-6827	405	26	of	of	ADP
easat-6827	405	27	digital	digital	ADJ
easat-6827	405	28	assets	asset	NOUN
easat-6827	405	29	,	,	PUNCT
easat-6827	405	30	"	"	PUNCT
easat-6827	405	31	deloitte	deloitte	NOUN
easat-6827	405	32	insights	insight	NOUN
easat-6827	405	33	,	,	PUNCT
easat-6827	405	34	2021	2021	NUM
easat-6827	405	35	.	.	PUNCT
easat-6827	406	1	[	[	X
easat-6827	406	2	10	10	NUM
easat-6827	406	3	]	]	X
easat-6827	406	4	v.	v.	PROPN
easat-6827	406	5	l.	l.	PROPN
easat-6827	406	6	b.	b.	PROPN
easat-6827	406	7	colombo	colombo	PROPN
easat-6827	406	8	and	and	CCONJ
easat-6827	406	9	i.	i.	PROPN
easat-6827	406	10	m.	m.	PROPN
easat-6827	406	11	beuren	beuren	PROPN
easat-6827	406	12	,	,	PUNCT
easat-6827	406	13	"	"	PUNCT
easat-6827	406	14	accountants	accountant	NOUN
easat-6827	406	15	robots	robot	NOUN
easat-6827	406	16	in	in	ADP
easat-6827	406	17	shared	share	VERB
easat-6827	406	18	service	service	NOUN
easat-6827	406	19	centers	center	NOUN
easat-6827	406	20	:	:	PUNCT
easat-6827	406	21	effects	effect	NOUN
easat-6827	406	22	of	of	ADP
easat-6827	406	23	the	the	DET
easat-6827	406	24	culture	culture	NOUN
easat-6827	406	25	for	for	ADP
easat-6827	406	26	innovation	innovation	NOUN
easat-6827	406	27	,	,	PUNCT
easat-6827	406	28	work	work	NOUN
easat-6827	406	29	engagement	engagement	NOUN
easat-6827	406	30	and	and	CCONJ
easat-6827	406	31	performance	performance	NOUN
easat-6827	406	32	measurement	measurement	NOUN
easat-6827	406	33	system	system	NOUN
easat-6827	406	34	,	,	PUNCT
easat-6827	406	35	"	"	PUNCT
easat-6827	406	36	journal	journal	NOUN
easat-6827	406	37	of	of	ADP
easat-6827	406	38	business	business	PROPN
easat-6827	406	39	&	&	CCONJ
easat-6827	406	40	industrial	industrial	ADJ
easat-6827	406	41	marketing	marketing	NOUN
easat-6827	406	42	,	,	PUNCT
easat-6827	406	43	vol	vol	NOUN
easat-6827	406	44	.	.	PROPN
easat-6827	406	45	38	38	NUM
easat-6827	406	46	,	,	PUNCT
easat-6827	406	47	no	no	INTJ
easat-6827	406	48	.	.	NOUN
easat-6827	406	49	12	12	NUM
easat-6827	406	50	,	,	PUNCT
easat-6827	406	51	pp	pp	ADJ
easat-6827	406	52	.	.	PUNCT
easat-6827	406	53	2760	2760	NUM
easat-6827	406	54	-	-	SYM
easat-6827	406	55	2771	2771	NUM
easat-6827	406	56	,	,	PUNCT
easat-6827	406	57	2023	2023	NUM
easat-6827	406	58	.	.	PUNCT
easat-6827	407	1	https://doi.org/10.1108/jbim-09-2022-0436	https://doi.org/10.1108/jbim-09-2022-0436	ADJ
easat-6827	407	2	[	[	X
easat-6827	407	3	11	11	NUM
easat-6827	407	4	]	]	X
easat-6827	407	5	c.	c.	PROPN
easat-6827	407	6	ferreira	ferreira	PROPN
easat-6827	407	7	and	and	CCONJ
easat-6827	407	8	m.	m.	PROPN
easat-6827	407	9	janssen	janssen	PROPN
easat-6827	407	10	,	,	PUNCT
easat-6827	407	11	"	"	PUNCT
easat-6827	407	12	shaping	shape	VERB
easat-6827	407	13	the	the	DET
easat-6827	407	14	future	future	NOUN
easat-6827	407	15	of	of	ADP
easat-6827	407	16	shared	share	VERB
easat-6827	407	17	services	service	NOUN
easat-6827	407	18	centers	center	NOUN
easat-6827	407	19	:	:	PUNCT
easat-6827	407	20	insights	insight	NOUN
easat-6827	407	21	from	from	ADP
easat-6827	407	22	a	a	DET
easat-6827	407	23	delphi	delphi	NOUN
easat-6827	407	24	study	study	NOUN
easat-6827	407	25	about	about	ADP
easat-6827	407	26	ssc	ssc	NOUN
easat-6827	407	27	transformation	transformation	NOUN
easat-6827	407	28	towards	towards	ADP
easat-6827	407	29	2030	2030	NUM
easat-6827	407	30	,	,	PUNCT
easat-6827	407	31	"	"	PUNCT
easat-6827	407	32	journal	journal	NOUN
easat-6827	407	33	of	of	ADP
easat-6827	407	34	the	the	DET
easat-6827	407	35	knowledge	knowledge	NOUN
easat-6827	407	36	economy	economy	NOUN
easat-6827	407	37	,	,	PUNCT
easat-6827	407	38	vol	vol	NOUN
easat-6827	407	39	.	.	PROPN
easat-6827	408	1	14	14	NUM
easat-6827	408	2	,	,	PUNCT
easat-6827	408	3	no	no	INTJ
easat-6827	408	4	.	.	NOUN
easat-6827	408	5	4	4	NUM
easat-6827	408	6	,	,	PUNCT
easat-6827	408	7	pp	pp	ADJ
easat-6827	408	8	.	.	PUNCT
easat-6827	409	1	4828	4828	NUM
easat-6827	409	2	-	-	SYM
easat-6827	409	3	4847	4847	NUM
easat-6827	409	4	,	,	PUNCT
easat-6827	409	5	2023	2023	NUM
easat-6827	409	6	.	.	PUNCT
easat-6827	410	1	https://doi.org/10.1007/s13132-022-01072-0	https://doi.org/10.1007/s13132-022-01072-0	PROPN
easat-6827	411	1	[	[	X
easat-6827	411	2	12	12	NUM
easat-6827	411	3	]	]	PUNCT
easat-6827	411	4	m.	m.	NOUN
easat-6827	411	5	n.	n.	PROPN
easat-6827	411	6	lakshmi	lakshmi	PROPN
easat-6827	411	7	,	,	PUNCT
easat-6827	411	8	t.	t.	PROPN
easat-6827	411	9	vijayakumar	vijayakumar	PROPN
easat-6827	411	10	,	,	PUNCT
easat-6827	411	11	and	and	CCONJ
easat-6827	411	12	y.	y.	PROPN
easat-6827	411	13	s.	s.	PROPN
easat-6827	411	14	sricharan	sricharan	PROPN
easat-6827	411	15	,	,	PUNCT
easat-6827	411	16	"	"	PUNCT
easat-6827	411	17	robotic	robotic	ADJ
easat-6827	411	18	process	process	NOUN
easat-6827	411	19	automation	automation	NOUN
easat-6827	411	20	an	an	DET
easat-6827	411	21	enabler	enabler	NOUN
easat-6827	411	22	for	for	ADP
easat-6827	411	23	shared	share	VERB
easat-6827	411	24	services	service	NOUN
easat-6827	411	25	transformation	transformation	NOUN
easat-6827	411	26	,	,	PUNCT
easat-6827	411	27	"	"	PUNCT
easat-6827	411	28	int	int	NOUN
easat-6827	411	29	.	.	PUNCT
easat-6827	412	1	j.	j.	PROPN
easat-6827	412	2	innov	innov	PROPN
easat-6827	412	3	.	.	PUNCT
easat-6827	413	1	technol	technol	NOUN
easat-6827	413	2	.	.	PUNCT
easat-6827	414	1	exploring	explore	VERB
easat-6827	414	2	eng	eng	PROPN
easat-6827	414	3	.	.	PROPN
easat-6827	414	4	,	,	PUNCT
easat-6827	414	5	vol	vol	NOUN
easat-6827	414	6	.	.	PROPN
easat-6827	414	7	8	8	NUM
easat-6827	414	8	,	,	PUNCT
easat-6827	414	9	no	no	INTJ
easat-6827	414	10	.	.	NOUN
easat-6827	414	11	6	6	NUM
easat-6827	414	12	,	,	PUNCT
easat-6827	414	13	pp	pp	ADJ
easat-6827	414	14	.	.	PUNCT
easat-6827	414	15	1882	1882	NUM
easat-6827	414	16	-	-	SYM
easat-6827	414	17	1890	1890	NUM
easat-6827	414	18	,	,	PUNCT
easat-6827	414	19	2019	2019	NUM
easat-6827	414	20	.	.	PUNCT
easat-6827	415	1	[	[	X
easat-6827	415	2	13	13	NUM
easat-6827	415	3	]	]	X
easat-6827	415	4	b.	b.	PROPN
easat-6827	415	5	bergeron	bergeron	PROPN
easat-6827	415	6	,	,	PUNCT
easat-6827	415	7	essentials	essential	NOUN
easat-6827	415	8	of	of	ADP
easat-6827	415	9	shared	share	VERB
easat-6827	415	10	services	service	NOUN
easat-6827	415	11	.	.	PUNCT
easat-6827	416	1	john	john	PROPN
easat-6827	416	2	wiley	wiley	PROPN
easat-6827	416	3	&	&	CCONJ
easat-6827	416	4	sons	son	NOUN
easat-6827	416	5	,	,	PUNCT
easat-6827	416	6	2002	2002	NUM
easat-6827	416	7	.	.	PUNCT
easat-6827	417	1	[	[	X
easat-6827	417	2	14	14	NUM
easat-6827	417	3	]	]	X
easat-6827	417	4	c.	c.	NOUN
easat-6827	417	5	großmann	großmann	PROPN
easat-6827	417	6	,	,	PUNCT
easat-6827	417	7	k.	k.	PROPN
easat-6827	417	8	merfeld	merfeld	PROPN
easat-6827	417	9	,	,	PUNCT
easat-6827	417	10	j.	j.	PROPN
easat-6827	417	11	f.	f.	PROPN
easat-6827	417	12	klein	klein	PROPN
easat-6827	417	13	,	,	PUNCT
easat-6827	417	14	f.	f.	PROPN
easat-6827	417	15	föller	föller	PROPN
easat-6827	417	16	,	,	PUNCT
easat-6827	417	17	and	and	CCONJ
easat-6827	417	18	s.	s.	PROPN
easat-6827	417	19	henkel	henkel	PROPN
easat-6827	417	20	,	,	PUNCT
easat-6827	417	21	"	"	PUNCT
easat-6827	417	22	onto	onto	ADP
easat-6827	417	23	the	the	DET
easat-6827	417	24	light	light	ADJ
easat-6827	417	25	side	side	NOUN
easat-6827	417	26	of	of	ADP
easat-6827	417	27	sharing	sharing	NOUN
easat-6827	417	28	:	:	PUNCT
easat-6827	417	29	using	use	VERB
easat-6827	417	30	the	the	DET
easat-6827	417	31	force	force	NOUN
easat-6827	417	32	of	of	ADP
easat-6827	417	33	blockchain	blockchain	NOUN
easat-6827	417	34	,	,	PUNCT
easat-6827	417	35	"	"	PUNCT
easat-6827	417	36	journal	journal	NOUN
easat-6827	417	37	of	of	ADP
easat-6827	417	38	business	business	NOUN
easat-6827	417	39	research	research	NOUN
easat-6827	417	40	,	,	PUNCT
easat-6827	417	41	vol	vol	NOUN
easat-6827	417	42	.	.	PROPN
easat-6827	417	43	175	175	NUM
easat-6827	417	44	,	,	PUNCT
easat-6827	417	45	p.	p.	NOUN
easat-6827	417	46	114507	114507	NUM
easat-6827	417	47	,	,	PUNCT
easat-6827	417	48	2024	2024	NUM
easat-6827	417	49	.	.	PUNCT
easat-6827	418	1	https://doi.org/10.1016/j.jbusres.2024.114507	https://doi.org/10.1016/j.jbusres.2024.114507	VERB
easat-6827	418	2	[	[	X
easat-6827	418	3	15	15	NUM
easat-6827	418	4	]	]	X
easat-6827	418	5	j.	j.	PROPN
easat-6827	418	6	yan	yan	PROPN
easat-6827	418	7	,	,	PUNCT
easat-6827	418	8	j.	j.	PROPN
easat-6827	418	9	yang	yang	PROPN
easat-6827	418	10	,	,	PUNCT
easat-6827	418	11	c.	c.	PROPN
easat-6827	418	12	yin	yin	PROPN
easat-6827	418	13	,	,	PUNCT
easat-6827	418	14	and	and	CCONJ
easat-6827	418	15	w.	w.	PROPN
easat-6827	418	16	hu	hu	PROPN
easat-6827	418	17	,	,	PUNCT
easat-6827	418	18	"	"	PUNCT
easat-6827	418	19	adaptive	adaptive	ADJ
easat-6827	418	20	models	model	NOUN
easat-6827	418	21	of	of	ADP
easat-6827	418	22	digital	digital	ADJ
easat-6827	418	23	government	government	NOUN
easat-6827	418	24	governance	governance	NOUN
easat-6827	418	25	in	in	ADP
easat-6827	418	26	smart	smart	ADJ
easat-6827	418	27	shared	share	VERB
easat-6827	418	28	services	service	NOUN
easat-6827	418	29	,	,	PUNCT
easat-6827	418	30	"	"	PUNCT
easat-6827	418	31	applied	apply	VERB
easat-6827	418	32	mathematics	mathematic	NOUN
easat-6827	418	33	and	and	CCONJ
easat-6827	418	34	nonlinear	nonlinear	ADJ
easat-6827	418	35	sciences	science	NOUN
easat-6827	418	36	,	,	PUNCT
easat-6827	418	37	vol	vol	NOUN
easat-6827	418	38	.	.	NOUN
easat-6827	418	39	9	9	NUM
easat-6827	418	40	,	,	PUNCT
easat-6827	418	41	no	no	INTJ
easat-6827	418	42	.	.	NOUN
easat-6827	418	43	1	1	NUM
easat-6827	418	44	,	,	PUNCT
easat-6827	418	45	2024	2024	NUM
easat-6827	418	46	.	.	PUNCT
easat-6827	419	1	https://doi.org/10.2478/amns.2023.2.01032	https://doi.org/10.2478/amns.2023.2.01032	PROPN
easat-6827	420	1	[	[	X
easat-6827	420	2	16	16	NUM
easat-6827	420	3	]	]	PUNCT
easat-6827	420	4	j.	j.	PROPN
easat-6827	420	5	zhang	zhang	PROPN
easat-6827	420	6	,	,	PUNCT
easat-6827	420	7	"	"	PUNCT
easat-6827	420	8	influence	influence	NOUN
easat-6827	420	9	of	of	ADP
easat-6827	420	10	the	the	DET
easat-6827	420	11	financial	financial	ADJ
easat-6827	420	12	shared	share	VERB
easat-6827	420	13	service	service	NOUN
easat-6827	420	14	center	center	NOUN
easat-6827	420	15	on	on	ADP
easat-6827	420	16	the	the	DET
easat-6827	420	17	quality	quality	NOUN
easat-6827	420	18	of	of	ADP
easat-6827	420	19	accounting	accounting	NOUN
easat-6827	420	20	information	information	NOUN
easat-6827	420	21	,	,	PUNCT
easat-6827	420	22	"	"	PUNCT
easat-6827	420	23	review	review	NOUN
easat-6827	420	24	of	of	ADP
easat-6827	420	25	accounting	accounting	NOUN
easat-6827	420	26	and	and	CCONJ
easat-6827	420	27	finance	finance	NOUN
easat-6827	420	28	,	,	PUNCT
easat-6827	420	29	vol	vol	NOUN
easat-6827	420	30	.	.	PROPN
easat-6827	420	31	23	23	NUM
easat-6827	420	32	,	,	PUNCT
easat-6827	420	33	no	no	INTJ
easat-6827	420	34	.	.	NOUN
easat-6827	420	35	3	3	NUM
easat-6827	420	36	,	,	PUNCT
easat-6827	420	37	pp	pp	ADJ
easat-6827	420	38	.	.	PUNCT
easat-6827	421	1	313	313	NUM
easat-6827	421	2	-	-	SYM
easat-6827	421	3	329	329	NUM
easat-6827	421	4	,	,	PUNCT
easat-6827	421	5	2024	2024	NUM
easat-6827	421	6	.	.	PUNCT
easat-6827	422	1	https://doi.org/10.1108/raf-08-2023-0251	https://doi.org/10.1108/raf-08-2023-0251	X
easat-6827	423	1	[	[	X
easat-6827	423	2	17	17	NUM
easat-6827	423	3	]	]	X
easat-6827	423	4	b.	b.	PROPN
easat-6827	423	5	brown	brown	PROPN
easat-6827	423	6	,	,	PUNCT
easat-6827	423	7	"	"	PUNCT
easat-6827	423	8	state	state	NOUN
easat-6827	423	9	of	of	ADP
easat-6827	423	10	the	the	DET
easat-6827	423	11	industry	industry	NOUN
easat-6827	423	12	report	report	NOUN
easat-6827	423	13	2024	2024	NUM
easat-6827	423	14	:	:	PUNCT
easat-6827	423	15	malaysia	malaysia	PROPN
easat-6827	423	16	,	,	PUNCT
easat-6827	423	17	"	"	PUNCT
easat-6827	423	18	retrieved	retrieve	VERB
easat-6827	423	19	:	:	PUNCT
easat-6827	423	20	https://www.ssonetwork.com/.	https://www.ssonetwork.com/.	NUM
easat-6827	423	21	[	[	X
easat-6827	423	22	accessed	access	VERB
easat-6827	423	23	2024	2024	NUM
easat-6827	423	24	.	.	PUNCT
easat-6827	424	1	https://creativecommons.org/licenses/by/4.0/	https://creativecommons.org/licenses/by/4.0/	PROPN
easat-6827	424	2	https://doi.org/10.1155/2021/4295191	https://doi.org/10.1155/2021/4295191	PROPN
easat-6827	424	3	https://doi.org/10.1108/s1877-636120140000013004	https://doi.org/10.1108/s1877-636120140000013004	PROPN
easat-6827	425	1	https://doi.org/10.1016/j.heliyon.2024.e25255	https://doi.org/10.1016/j.heliyon.2024.e25255	NOUN
easat-6827	425	2	https://doi.org/10.1177/09728201231219084	https://doi.org/10.1177/09728201231219084	VERB
easat-6827	425	3	https://doi.org/10.1016/j.emj.2016.08.004	https://doi.org/10.1016/j.emj.2016.08.004	X
easat-6827	425	4	https://doi.org/10.1108/jbim-09-2022-0436	https://doi.org/10.1108/jbim-09-2022-0436	ADJ
easat-6827	425	5	https://doi.org/10.1007/s13132-022-01072-0	https://doi.org/10.1007/s13132-022-01072-0	PROPN
easat-6827	425	6	https://doi.org/10.1016/j.jbusres.2024.114507	https://doi.org/10.1016/j.jbusres.2024.114507	PROPN
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easat-6827	425	8	https://doi.org/10.1108/raf-08-2023-0251	https://doi.org/10.1108/raf-08-2023-0251	PROPN
easat-6827	425	9	https://www.ssonetwork.com/	https://www.ssonetwork.com/	NOUN
easat-6827	425	10	294	294	NUM
easat-6827	425	11	edelweiss	edelweiss	PROPN
easat-6827	425	12	applied	apply	VERB
easat-6827	425	13	science	science	NOUN
easat-6827	425	14	and	and	CCONJ
easat-6827	425	15	technology	technology	NOUN
easat-6827	425	16	issn	issn	PROPN
easat-6827	425	17	:	:	PUNCT
easat-6827	425	18	2576	2576	NUM
easat-6827	425	19	-	-	SYM
easat-6827	425	20	8484	8484	NUM
easat-6827	425	21	vol	vol	NOUN
easat-6827	425	22	.	.	PROPN
easat-6827	426	1	9	9	NUM
easat-6827	426	2	,	,	PUNCT
easat-6827	426	3	no	no	INTJ
easat-6827	426	4	.	.	NOUN
easat-6827	426	5	5	5	NUM
easat-6827	426	6	:	:	SYM
easat-6827	426	7	282	282	NUM
easat-6827	426	8	-	-	SYM
easat-6827	426	9	299	299	NUM
easat-6827	426	10	,	,	PUNCT
easat-6827	426	11	2025	2025	NUM
easat-6827	426	12	doi	doi	NOUN
easat-6827	426	13	:	:	PUNCT
easat-6827	426	14	10.55214/25768484.v9i5.6827	10.55214/25768484.v9i5.6827	PROPN
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easat-6827	426	16	2025	2025	NUM
easat-6827	426	17	by	by	ADP
easat-6827	426	18	the	the	DET
easat-6827	426	19	authors	author	NOUN
easat-6827	426	20	;	;	PUNCT
easat-6827	426	21	licensee	licensee	PROPN
easat-6827	426	22	learning	learning	NOUN
easat-6827	426	23	gate	gate	NOUN
easat-6827	427	1	[	[	X
easat-6827	427	2	18	18	NUM
easat-6827	427	3	]	]	PUNCT
easat-6827	427	4	j.	j.	PROPN
easat-6827	427	5	liu	liu	PROPN
easat-6827	427	6	,	,	PUNCT
easat-6827	427	7	m.	m.	PROPN
easat-6827	427	8	liu	liu	PROPN
easat-6827	427	9	,	,	PUNCT
easat-6827	427	10	and	and	CCONJ
easat-6827	427	11	r.	r.	PROPN
easat-6827	427	12	sun	sun	PROPN
easat-6827	427	13	,	,	PUNCT
easat-6827	427	14	"	"	PUNCT
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easat-6827	427	16	management	management	NOUN
easat-6827	427	17	of	of	ADP
easat-6827	427	18	financial	financial	ADJ
easat-6827	427	19	shared	share	VERB
easat-6827	427	20	service	service	NOUN
easat-6827	427	21	center	center	NOUN
easat-6827	427	22	in	in	ADP
easat-6827	427	23	the	the	DET
easat-6827	427	24	digitalization	digitalization	NOUN
easat-6827	427	25	context	context	NOUN
easat-6827	427	26	:	:	PUNCT
easat-6827	427	27	a	a	DET
easat-6827	427	28	case	case	NOUN
easat-6827	427	29	study	study	NOUN
easat-6827	427	30	of	of	ADP
easat-6827	427	31	hx	hx	PROPN
easat-6827	427	32	financial	financial	ADJ
easat-6827	427	33	shared	share	VERB
easat-6827	427	34	services	service	NOUN
easat-6827	427	35	center	center	NOUN
easat-6827	427	36	,	,	PUNCT
easat-6827	427	37	"	"	PUNCT
easat-6827	427	38	frontiers	frontier	NOUN
easat-6827	427	39	of	of	ADP
easat-6827	427	40	business	business	NOUN
easat-6827	427	41	research	research	NOUN
easat-6827	427	42	in	in	ADP
easat-6827	427	43	china	china	PROPN
easat-6827	427	44	,	,	PUNCT
easat-6827	427	45	vol	vol	NOUN
easat-6827	427	46	.	.	PROPN
easat-6827	428	1	16	16	NUM
easat-6827	428	2	,	,	PUNCT
easat-6827	428	3	no	no	INTJ
easat-6827	428	4	.	.	NOUN
easat-6827	428	5	2	2	NUM
easat-6827	428	6	,	,	PUNCT
easat-6827	428	7	2022	2022	NUM
easat-6827	428	8	.	.	PUNCT
easat-6827	429	1	https://doi.org/10.3868/s070-007-022-0010-5	https://doi.org/10.3868/s070-007-022-0010-5	NOUN
easat-6827	430	1	[	[	X
easat-6827	430	2	19	19	NUM
easat-6827	430	3	]	]	PUNCT
easat-6827	430	4	s.	s.	PROPN
easat-6827	430	5	m.	m.	PROPN
easat-6827	430	6	shahar	shahar	PROPN
easat-6827	430	7	,	,	PUNCT
easat-6827	430	8	n.	n.	PROPN
easat-6827	430	9	s.	s.	PROPN
easat-6827	430	10	m.	m.	PROPN
easat-6827	430	11	satar	satar	NOUN
easat-6827	430	12	,	,	PUNCT
easat-6827	430	13	and	and	CCONJ
easat-6827	430	14	k.	k.	PROPN
easat-6827	430	15	a.	a.	PROPN
easat-6827	430	16	a.	a.	PROPN
easat-6827	430	17	bakar	bakar	PROPN
easat-6827	430	18	,	,	PUNCT
easat-6827	430	19	"	"	PUNCT
easat-6827	430	20	exploring	explore	VERB
easat-6827	430	21	service	service	NOUN
easat-6827	430	22	quality	quality	NOUN
easat-6827	430	23	dimensions	dimension	NOUN
easat-6827	430	24	of	of	ADP
easat-6827	430	25	it	it	PRON
easat-6827	430	26	shared	share	VERB
easat-6827	430	27	services	service	NOUN
easat-6827	430	28	in	in	ADP
easat-6827	430	29	the	the	DET
easat-6827	430	30	malaysian	malaysian	ADJ
easat-6827	430	31	public	public	ADJ
easat-6827	430	32	sector	sector	NOUN
easat-6827	430	33	,	,	PUNCT
easat-6827	430	34	"	"	PUNCT
easat-6827	430	35	international	international	ADJ
easat-6827	430	36	journal	journal	NOUN
easat-6827	430	37	of	of	ADP
easat-6827	430	38	advanced	advanced	ADJ
easat-6827	430	39	trends	trend	NOUN
easat-6827	430	40	in	in	ADP
easat-6827	430	41	computer	computer	NOUN
easat-6827	430	42	science	science	NOUN
easat-6827	430	43	and	and	CCONJ
easat-6827	430	44	engineering	engineering	NOUN
easat-6827	430	45	,	,	PUNCT
easat-6827	430	46	vol	vol	NOUN
easat-6827	430	47	.	.	PROPN
easat-6827	430	48	8	8	NUM
easat-6827	430	49	,	,	PUNCT
easat-6827	430	50	no	no	INTJ
easat-6827	430	51	.	.	NOUN
easat-6827	430	52	1	1	NUM
easat-6827	430	53	,	,	PUNCT
easat-6827	430	54	2019	2019	NUM
easat-6827	430	55	.	.	PUNCT
easat-6827	431	1	https://doi.org/10.30534/ijatcse/2019/1581.42019	https://doi.org/10.30534/ijatcse/2019/1581.42019	PRON
easat-6827	431	2	[	[	X
easat-6827	431	3	20	20	NUM
easat-6827	431	4	]	]	PUNCT
easat-6827	431	5	f.	f.	PROPN
easat-6827	431	6	syazreena	syazreena	PROPN
easat-6827	431	7	azmi	azmi	PROPN
easat-6827	431	8	and	and	CCONJ
easat-6827	431	9	a.	a.	PROPN
easat-6827	431	10	asiah	asiah	PROPN
easat-6827	431	11	md	md	PROPN
easat-6827	431	12	.	.	PROPN
easat-6827	432	1	shahid	shahid	PROPN
easat-6827	432	2	,	,	PUNCT
easat-6827	432	3	a	a	PRON
easat-6827	432	4	,	,	PUNCT
easat-6827	432	5	"	"	PUNCT
easat-6827	432	6	the	the	DET
easat-6827	432	7	relationship	relationship	NOUN
easat-6827	432	8	between	between	ADP
easat-6827	432	9	job	job	NOUN
easat-6827	432	10	stress	stress	NOUN
easat-6827	432	11	and	and	CCONJ
easat-6827	432	12	front	front	ADJ
easat-6827	432	13	-	-	PUNCT
easat-6827	432	14	liners	liner	NOUN
easat-6827	432	15	'	'	PART
easat-6827	432	16	job	job	NOUN
easat-6827	432	17	performance	performance	NOUN
easat-6827	432	18	in	in	ADP
easat-6827	432	19	a	a	DET
easat-6827	432	20	shared	share	VERB
easat-6827	432	21	service	service	NOUN
easat-6827	432	22	center	center	NOUN
easat-6827	432	23	in	in	ADP
easat-6827	432	24	malaysia	malaysia	PROPN
easat-6827	432	25	,	,	PUNCT
easat-6827	432	26	"	"	PUNCT
easat-6827	432	27	international	international	ADJ
easat-6827	432	28	journal	journal	NOUN
easat-6827	432	29	of	of	ADP
easat-6827	432	30	social	social	ADJ
easat-6827	432	31	science	science	NOUN
easat-6827	432	32	and	and	CCONJ
easat-6827	432	33	humanity	humanity	NOUN
easat-6827	432	34	,	,	PUNCT
easat-6827	432	35	vol	vol	NOUN
easat-6827	432	36	.	.	PROPN
easat-6827	432	37	6	6	NUM
easat-6827	432	38	,	,	PUNCT
easat-6827	432	39	no	no	INTJ
easat-6827	432	40	.	.	NOUN
easat-6827	432	41	7	7	NUM
easat-6827	432	42	,	,	PUNCT
easat-6827	432	43	p.	p.	NOUN
easat-6827	432	44	510	510	NUM
easat-6827	432	45	,	,	PUNCT
easat-6827	432	46	2016	2016	NUM
easat-6827	432	47	.	.	PUNCT
easat-6827	433	1	https://doi.org/10.7763/ijssh.2016.v6.701	https://doi.org/10.7763/ijssh.2016.v6.701	PROPN
easat-6827	434	1	[	[	X
easat-6827	434	2	21	21	NUM
easat-6827	434	3	]	]	X
easat-6827	434	4	j.	j.	PROPN
easat-6827	434	5	jais	jais	PROPN
easat-6827	434	6	,	,	PUNCT
easat-6827	434	7	p.	p.	PROPN
easat-6827	434	8	naidu	naidu	PROPN
easat-6827	434	9	,	,	PUNCT
easat-6827	434	10	n.	n.	PROPN
easat-6827	434	11	h.	h.	PROPN
easat-6827	434	12	nor	nor	CCONJ
easat-6827	434	13	asshidin	asshidin	VERB
easat-6827	434	14	,	,	PUNCT
easat-6827	434	15	and	and	CCONJ
easat-6827	434	16	m.	m.	NOUN
easat-6827	434	17	yusof	yusof	NOUN
easat-6827	434	18	,	,	PUNCT
easat-6827	434	19	"	"	PUNCT
easat-6827	434	20	readiness	readiness	NOUN
easat-6827	434	21	for	for	ADP
easat-6827	434	22	shared	share	VERB
easat-6827	434	23	services	service	NOUN
easat-6827	434	24	in	in	ADP
easat-6827	434	25	higher	high	ADJ
easat-6827	434	26	learning	learning	NOUN
easat-6827	434	27	institution	institution	NOUN
easat-6827	434	28	:	:	PUNCT
easat-6827	434	29	a	a	DET
easat-6827	434	30	pilot	pilot	NOUN
easat-6827	434	31	study	study	NOUN
easat-6827	434	32	,	,	PUNCT
easat-6827	434	33	"	"	PUNCT
easat-6827	434	34	indian	indian	ADJ
easat-6827	434	35	journal	journal	NOUN
easat-6827	434	36	of	of	ADP
easat-6827	434	37	public	public	ADJ
easat-6827	434	38	health	health	NOUN
easat-6827	434	39	research	research	PROPN
easat-6827	434	40	&	&	CCONJ
easat-6827	434	41	development	development	PROPN
easat-6827	434	42	,	,	PUNCT
easat-6827	434	43	vol	vol	NOUN
easat-6827	434	44	.	.	PROPN
easat-6827	434	45	9	9	NUM
easat-6827	434	46	,	,	PUNCT
easat-6827	434	47	no	no	INTJ
easat-6827	434	48	.	.	NOUN
easat-6827	434	49	11	11	NUM
easat-6827	434	50	,	,	PUNCT
easat-6827	434	51	2018	2018	NUM
easat-6827	434	52	.	.	PUNCT
easat-6827	435	1	https://doi.org/10.5958/0976-5506.2018.01665.0	https://doi.org/10.5958/0976-5506.2018.01665.0	PROPN
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easat-6827	435	3	22	22	NUM
easat-6827	435	4	]	]	X
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easat-6827	435	6	,	,	PUNCT
easat-6827	435	7	"	"	PUNCT
easat-6827	435	8	captive	captive	ADJ
easat-6827	435	9	shared	share	VERB
easat-6827	435	10	service	service	NOUN
easat-6827	435	11	center	center	NOUN
easat-6827	435	12	or	or	CCONJ
easat-6827	435	13	outsourcing	outsourcing	NOUN
easat-6827	435	14	?	?	PUNCT
easat-6827	435	15	,	,	PUNCT
easat-6827	435	16	"	"	PUNCT
easat-6827	435	17	retrieved	retrieve	VERB
easat-6827	435	18	:	:	PUNCT
easat-6827	435	19	https://kpmg.com/ch/en/insights/transformation/shared-service-center-or-outsourcing.html	https://kpmg.com/ch/en/insights/transformation/shared-service-center-or-outsourcing.html	X
easat-6827	435	20	,	,	PUNCT
easat-6827	435	21	2024	2024	NUM
easat-6827	435	22	.	.	PUNCT
easat-6827	436	1	[	[	X
easat-6827	436	2	23	23	NUM
easat-6827	436	3	]	]	PUNCT
easat-6827	436	4	j.	j.	PROPN
easat-6827	436	5	m.	m.	PROPN
easat-6827	436	6	kleibert	kleibert	PROPN
easat-6827	436	7	,	,	PUNCT
easat-6827	436	8	"	"	PUNCT
easat-6827	436	9	unbundling	unbundle	VERB
easat-6827	436	10	value	value	NOUN
easat-6827	436	11	chains	chain	NOUN
easat-6827	436	12	in	in	ADP
easat-6827	436	13	finance	finance	NOUN
easat-6827	436	14	:	:	PUNCT
easat-6827	436	15	offshore	offshore	ADJ
easat-6827	436	16	labor	labor	NOUN
easat-6827	436	17	and	and	CCONJ
easat-6827	436	18	the	the	DET
easat-6827	436	19	geographies	geography	NOUN
easat-6827	436	20	of	of	ADP
easat-6827	436	21	finance	finance	NOUN
easat-6827	436	22	,	,	PUNCT
easat-6827	436	23	"	"	PUNCT
easat-6827	436	24	routledge	routledge	PROPN
easat-6827	436	25	,	,	PUNCT
easat-6827	436	26	2020	2020	NUM
easat-6827	436	27	,	,	PUNCT
easat-6827	436	28	pp	pp	ADV
easat-6827	436	29	.	.	PUNCT
easat-6827	437	1	421	421	NUM
easat-6827	437	2	-	-	SYM
easat-6827	437	3	439	439	NUM
easat-6827	437	4	.	.	PUNCT
easat-6827	438	1	[	[	X
easat-6827	438	2	24	24	NUM
easat-6827	438	3	]	]	PUNCT
easat-6827	438	4	r.	r.	PROPN
easat-6827	438	5	p.	p.	PROPN
easat-6827	438	6	thomas	thomas	PROPN
easat-6827	438	7	,	,	PUNCT
easat-6827	438	8	"	"	PUNCT
easat-6827	438	9	shared	share	VERB
easat-6827	438	10	services	service	NOUN
easat-6827	438	11	generating	generating	NOUN
easat-6827	438	12	value	value	NOUN
easat-6827	438	13	for	for	ADP
easat-6827	438	14	business	business	NOUN
easat-6827	438	15	,	,	PUNCT
easat-6827	438	16	"	"	PUNCT
easat-6827	438	17	springer	springer	NOUN
easat-6827	438	18	.	.	PUNCT
easat-6827	439	1	https://doi.org/10.1007/978-3-658-003739_2	https://doi.org/10.1007/978-3-658-003739_2	ADP
easat-6827	439	2	,	,	PUNCT
easat-6827	439	3	2013	2013	NUM
easat-6827	439	4	,	,	PUNCT
easat-6827	439	5	pp	pp	ADJ
easat-6827	439	6	.	.	PUNCT
easat-6827	440	1	25	25	NUM
easat-6827	440	2	-	-	SYM
easat-6827	440	3	31	31	NUM
easat-6827	440	4	.	.	PUNCT
easat-6827	441	1	[	[	X
easat-6827	441	2	25	25	NUM
easat-6827	441	3	]	]	PUNCT
easat-6827	441	4	j.	j.	PROPN
easat-6827	441	5	xu	xu	PROPN
easat-6827	441	6	,	,	PUNCT
easat-6827	441	7	y.	y.	PROPN
easat-6827	441	8	zhou	zhou	PROPN
easat-6827	441	9	,	,	PUNCT
easat-6827	441	10	l.	l.	PROPN
easat-6827	441	11	jiang	jiang	PROPN
easat-6827	441	12	,	,	PUNCT
easat-6827	441	13	and	and	CCONJ
easat-6827	441	14	l.	l.	PROPN
easat-6827	441	15	shen	shen	PROPN
easat-6827	441	16	,	,	PUNCT
easat-6827	441	17	"	"	PUNCT
easat-6827	441	18	exploring	explore	VERB
easat-6827	441	19	sustainable	sustainable	ADJ
easat-6827	441	20	fashion	fashion	NOUN
easat-6827	441	21	consumption	consumption	NOUN
easat-6827	441	22	behavior	behavior	NOUN
easat-6827	441	23	in	in	ADP
easat-6827	441	24	the	the	DET
easat-6827	441	25	post	post	ADJ
easat-6827	441	26	-	-	ADJ
easat-6827	441	27	pandemic	pandemic	ADJ
easat-6827	441	28	era	era	NOUN
easat-6827	441	29	:	:	PUNCT
easat-6827	441	30	changes	change	NOUN
easat-6827	441	31	in	in	ADP
easat-6827	441	32	the	the	DET
easat-6827	441	33	antecedents	antecedent	NOUN
easat-6827	441	34	of	of	ADP
easat-6827	441	35	second	second	ADJ
easat-6827	441	36	-	-	PUNCT
easat-6827	441	37	hand	hand	NOUN
easat-6827	441	38	clothing	clothing	NOUN
easat-6827	441	39	-	-	PUNCT
easat-6827	441	40	sharing	sharing	NOUN
easat-6827	441	41	in	in	ADP
easat-6827	441	42	china	china	PROPN
easat-6827	441	43	,	,	PUNCT
easat-6827	441	44	"	"	PUNCT
easat-6827	441	45	sustainability	sustainability	NOUN
easat-6827	441	46	,	,	PUNCT
easat-6827	441	47	vol	vol	NOUN
easat-6827	441	48	.	.	PROPN
easat-6827	441	49	14	14	NUM
easat-6827	441	50	,	,	PUNCT
easat-6827	441	51	no	no	INTJ
easat-6827	441	52	.	.	NOUN
easat-6827	441	53	15	15	NUM
easat-6827	441	54	,	,	PUNCT
easat-6827	441	55	p.	p.	NOUN
easat-6827	441	56	9566	9566	NUM
easat-6827	441	57	,	,	PUNCT
easat-6827	441	58	2022	2022	NUM
easat-6827	441	59	.	.	PUNCT
easat-6827	442	1	https://doi.org/10.3390/su14159566	https://doi.org/10.3390/su14159566	X
easat-6827	443	1	[	[	X
easat-6827	443	2	26	26	NUM
easat-6827	443	3	]	]	X
easat-6827	443	4	n.	n.	PROPN
easat-6827	443	5	azilah	azilah	PROPN
easat-6827	443	6	husin	husin	PROPN
easat-6827	443	7	,	,	PUNCT
easat-6827	443	8	a.	a.	PROPN
easat-6827	443	9	azlina	azlina	PROPN
easat-6827	443	10	md	md	PROPN
easat-6827	443	11	kassim	kassim	PROPN
easat-6827	443	12	,	,	PUNCT
easat-6827	443	13	and	and	CCONJ
easat-6827	443	14	s.	s.	PROPN
easat-6827	443	15	rasli	rasli	PROPN
easat-6827	443	16	,	,	PUNCT
easat-6827	443	17	"	"	PUNCT
easat-6827	443	18	issues	issue	NOUN
easat-6827	443	19	and	and	CCONJ
easat-6827	443	20	challenges	challenge	NOUN
easat-6827	443	21	of	of	ADP
easat-6827	443	22	employee	employee	NOUN
easat-6827	443	23	retrenchment	retrenchment	NOUN
easat-6827	443	24	during	during	ADP
easat-6827	443	25	covid-19	covid-19	PROPN
easat-6827	443	26	in	in	ADP
easat-6827	443	27	malaysia	malaysia	PROPN
easat-6827	443	28	,	,	PUNCT
easat-6827	443	29	"	"	PUNCT
easat-6827	443	30	hong	hong	PROPN
easat-6827	443	31	kong	kong	PROPN
easat-6827	443	32	journal	journal	PROPN
easat-6827	443	33	of	of	ADP
easat-6827	443	34	social	social	ADJ
easat-6827	443	35	sciences	science	NOUN
easat-6827	443	36	,	,	PUNCT
easat-6827	443	37	vol	vol	NOUN
easat-6827	443	38	.	.	PROPN
easat-6827	443	39	57	57	NUM
easat-6827	443	40	,	,	PUNCT
easat-6827	443	41	pp	pp	ADJ
easat-6827	443	42	.	.	PUNCT
easat-6827	444	1	372	372	NUM
easat-6827	444	2	-	-	SYM
easat-6827	444	3	380	380	NUM
easat-6827	444	4	,	,	PUNCT
easat-6827	444	5	2021	2021	NUM
easat-6827	444	6	.	.	PUNCT
easat-6827	445	1	[	[	X
easat-6827	445	2	27	27	NUM
easat-6827	445	3	]	]	X
easat-6827	445	4	p.	p.	PROPN
easat-6827	445	5	naidu	naidu	PROPN
easat-6827	445	6	,	,	PUNCT
easat-6827	445	7	n.	n.	PROPN
easat-6827	445	8	s.	s.	PROPN
easat-6827	445	9	h.	h.	PROPN
easat-6827	445	10	n.	n.	PROPN
easat-6827	445	11	azam	azam	PROPN
easat-6827	445	12	,	,	PUNCT
easat-6827	445	13	and	and	CCONJ
easat-6827	445	14	k.	k.	PROPN
easat-6827	445	15	panchalingam	panchalingam	PROPN
easat-6827	445	16	,	,	PUNCT
easat-6827	445	17	"	"	PUNCT
easat-6827	445	18	thriving	thrive	VERB
easat-6827	445	19	during	during	ADP
easat-6827	445	20	the	the	DET
easat-6827	445	21	covid-19	covid-19	PROPN
easat-6827	445	22	pandemic	pandemic	NOUN
easat-6827	445	23	:	:	PUNCT
easat-6827	445	24	concerns	concern	NOUN
easat-6827	445	25	for	for	ADP
easat-6827	445	26	shifting	shift	VERB
easat-6827	445	27	shared	share	VERB
easat-6827	445	28	services	service	NOUN
easat-6827	445	29	operations	operation	NOUN
easat-6827	445	30	from	from	ADP
easat-6827	445	31	brick	brick	NOUN
easat-6827	445	32	-	-	PUNCT
easat-6827	445	33	and	and	CCONJ
easat-6827	445	34	-	-	PUNCT
easat-6827	445	35	mortar	mortar	NOUN
easat-6827	445	36	to	to	ADP
easat-6827	445	37	virtual	virtual	ADJ
easat-6827	445	38	platforms	platform	NOUN
easat-6827	445	39	,	,	PUNCT
easat-6827	445	40	"	"	PUNCT
easat-6827	445	41	global	global	ADJ
easat-6827	445	42	business	business	NOUN
easat-6827	445	43	and	and	CCONJ
easat-6827	445	44	management	management	NOUN
easat-6827	445	45	research	research	NOUN
easat-6827	445	46	,	,	PUNCT
easat-6827	445	47	vol	vol	NOUN
easat-6827	445	48	.	.	PROPN
easat-6827	445	49	13	13	NUM
easat-6827	445	50	,	,	PUNCT
easat-6827	445	51	no	no	INTJ
easat-6827	445	52	.	.	PUNCT
easat-6827	446	1	4s	4s	NUM
easat-6827	446	2	,	,	PUNCT
easat-6827	446	3	pp	pp	ADJ
easat-6827	446	4	.	.	PUNCT
easat-6827	447	1	226	226	NUM
easat-6827	447	2	-	-	SYM
easat-6827	447	3	232	232	NUM
easat-6827	447	4	,	,	PUNCT
easat-6827	447	5	2021	2021	NUM
easat-6827	447	6	.	.	PUNCT
easat-6827	448	1	[	[	X
easat-6827	448	2	28	28	NUM
easat-6827	448	3	]	]	X
easat-6827	448	4	deloitte	deloitte	NOUN
easat-6827	448	5	,	,	PUNCT
easat-6827	448	6	"	"	PUNCT
easat-6827	448	7	shared	shared	ADJ
easat-6827	448	8	service	service	NOUN
easat-6827	448	9	handbook	handbook	NOUN
easat-6827	448	10	:	:	PUNCT
easat-6827	448	11	hit	hit	VERB
easat-6827	448	12	the	the	DET
easat-6827	448	13	road	road	NOUN
easat-6827	448	14	,	,	PUNCT
easat-6827	448	15	"	"	PUNCT
easat-6827	448	16	retrieved	retrieve	VERB
easat-6827	448	17	:	:	PUNCT
easat-6827	448	18	error	error	NOUN
easat-6827	448	19	!	!	PUNCT
easat-6827	449	1	hyperlink	hyperlink	PROPN
easat-6827	449	2	reference	reference	NOUN
easat-6827	449	3	not	not	PART
easat-6827	449	4	valid	valid	ADJ
easat-6827	449	5	..	..	PUNCT
easat-6827	450	1	[	[	X
easat-6827	450	2	accessed	access	VERB
easat-6827	450	3	2011	2011	NUM
easat-6827	450	4	.	.	PUNCT
easat-6827	451	1	[	[	X
easat-6827	451	2	29	29	NUM
easat-6827	451	3	]	]	X
easat-6827	451	4	sson	sson	NOUN
easat-6827	451	5	,	,	PUNCT
easat-6827	451	6	"	"	PUNCT
easat-6827	451	7	implementing	implement	VERB
easat-6827	451	8	shared	share	VERB
easat-6827	451	9	services	service	NOUN
easat-6827	451	10	in	in	ADP
easat-6827	451	11	a	a	DET
easat-6827	451	12	world	world	NOUN
easat-6827	451	13	turned	turn	VERB
easat-6827	451	14	upside	upside	ADV
easat-6827	451	15	down	down	ADV
easat-6827	451	16	,	,	PUNCT
easat-6827	451	17	"	"	PUNCT
easat-6827	451	18	retrieved	retrieve	VERB
easat-6827	451	19	:	:	PUNCT
easat-6827	451	20	https://www.ssonetwork.com/hrtalent-future-of-work/articles/implementing-shared-services-in-a-world-turned-upside-down	https://www.ssonetwork.com/hrtalent-future-of-work/articles/implementing-shared-services-in-a-world-turned-upside-down	ADJ
easat-6827	451	21	,	,	PUNCT
easat-6827	451	22	2021	2021	NUM
easat-6827	451	23	.	.	PUNCT
easat-6827	452	1	[	[	X
easat-6827	452	2	30	30	NUM
easat-6827	452	3	]	]	X
easat-6827	452	4	statista	statista	PROPN
easat-6827	452	5	research	research	PROPN
easat-6827	452	6	department	department	PROPN
easat-6827	452	7	,	,	PUNCT
easat-6827	452	8	"	"	PUNCT
easat-6827	452	9	statista	statista	PROPN
easat-6827	452	10	research	research	NOUN
easat-6827	452	11	department	department	NOUN
easat-6827	452	12	,	,	PUNCT
easat-6827	452	13	"	"	PUNCT
easat-6827	452	14	retrieved	retrieve	VERB
easat-6827	452	15	:	:	PUNCT
easat-6827	452	16	https://www.statista.com/statistics/1111293/malaysia-digital-readinessindex/#:~:text=digital%20readiness%20index%20in%20malaysia%202021&text=in%202021%2c%20malaysia%20	https://www.statista.com/statistics/1111293/malaysia-digital-readinessindex/#:~:text=digital%20readiness%20index%20in%20malaysia%202021&text=in%202021%2c%20malaysia%20	PROPN
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easat-6827	452	18	,	,	PUNCT
easat-6827	452	19	accelerate%20stage%20of%20digital%20readiness	accelerate%20stage%20of%20digital%20readiness	NOUN
easat-6827	452	20	,	,	PUNCT
easat-6827	452	21	2021	2021	NUM
easat-6827	452	22	.	.	PUNCT
easat-6827	453	1	[	[	X
easat-6827	453	2	31	31	NUM
easat-6827	453	3	]	]	PUNCT
easat-6827	453	4	w.	w.	PROPN
easat-6827	453	5	amirah	amirah	PROPN
easat-6827	453	6	,	,	PUNCT
easat-6827	453	7	"	"	PUNCT
easat-6827	453	8	the	the	DET
easat-6827	453	9	malaysian	malaysian	ADJ
easat-6827	453	10	economy	economy	NOUN
easat-6827	453	11	and	and	CCONJ
easat-6827	453	12	covid-19	covid-19	PROPN
easat-6827	453	13	:	:	PUNCT
easat-6827	453	14	policies	policy	NOUN
easat-6827	453	15	and	and	CCONJ
easat-6827	453	16	responses	response	NOUN
easat-6827	453	17	from	from	ADP
easat-6827	453	18	january	january	PROPN
easat-6827	453	19	2020	2020	NUM
easat-6827	453	20	–	–	PUNCT
easat-6827	453	21	april	april	PROPN
easat-6827	453	22	2021	2021	NUM
easat-6827	453	23	,	,	PUNCT
easat-6827	453	24	"	"	PUNCT
easat-6827	453	25	2022	2022	NUM
easat-6827	453	26	.	.	PUNCT
easat-6827	454	1	[	[	X
easat-6827	454	2	32	32	NUM
easat-6827	454	3	]	]	PUNCT
easat-6827	454	4	l.	l.	PROPN
easat-6827	454	5	shabani	shabani	PROPN
easat-6827	454	6	,	,	PUNCT
easat-6827	454	7	a.	a.	PROPN
easat-6827	454	8	behluli	behluli	PROPN
easat-6827	454	9	,	,	PUNCT
easat-6827	454	10	f.	f.	PROPN
easat-6827	454	11	qerimi	qerimi	PROPN
easat-6827	454	12	,	,	PUNCT
easat-6827	454	13	f.	f.	PROPN
easat-6827	454	14	pula	pula	PROPN
easat-6827	454	15	,	,	PUNCT
easat-6827	454	16	and	and	CCONJ
easat-6827	454	17	p.	p.	PROPN
easat-6827	454	18	dalloshi	dalloshi	PROPN
easat-6827	454	19	,	,	PUNCT
easat-6827	454	20	"	"	PUNCT
easat-6827	454	21	the	the	DET
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easat-6827	454	26	the	the	DET
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easat-6827	454	28	of	of	ADP
easat-6827	454	29	service	service	NOUN
easat-6827	454	30	and	and	CCONJ
easat-6827	454	31	customer	customer	NOUN
easat-6827	454	32	loyalty	loyalty	NOUN
easat-6827	454	33	,	,	PUNCT
easat-6827	454	34	"	"	PUNCT
easat-6827	454	35	emerging	emerge	VERB
easat-6827	454	36	science	science	NOUN
easat-6827	454	37	journal	journal	NOUN
easat-6827	454	38	,	,	PUNCT
easat-6827	454	39	vol	vol	NOUN
easat-6827	454	40	.	.	PROPN
easat-6827	454	41	6	6	NUM
easat-6827	454	42	,	,	PUNCT
easat-6827	454	43	no	no	INTJ
easat-6827	454	44	.	.	NOUN
easat-6827	454	45	6	6	NUM
easat-6827	454	46	,	,	PUNCT
easat-6827	454	47	pp	pp	ADJ
easat-6827	454	48	.	.	PUNCT
easat-6827	455	1	1274	1274	NUM
easat-6827	455	2	-	-	SYM
easat-6827	455	3	1289	1289	NUM
easat-6827	455	4	,	,	PUNCT
easat-6827	455	5	2022	2022	NUM
easat-6827	455	6	.	.	PUNCT
easat-6827	456	1	[	[	X
easat-6827	456	2	33	33	NUM
easat-6827	456	3	]	]	X
easat-6827	456	4	e.	e.	PROPN
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easat-6827	456	6	-	-	PUNCT
easat-6827	456	7	monge	monge	PROPN
easat-6827	456	8	and	and	CCONJ
easat-6827	456	9	d.	d.	PROPN
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easat-6827	456	11	-	-	PUNCT
easat-6827	456	12	soriano	soriano	PROPN
easat-6827	456	13	,	,	PUNCT
easat-6827	456	14	"	"	PUNCT
easat-6827	456	15	the	the	DET
easat-6827	456	16	role	role	NOUN
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easat-6827	456	19	in	in	ADP
easat-6827	456	20	business	business	NOUN
easat-6827	456	21	and	and	CCONJ
easat-6827	456	22	management	management	NOUN
easat-6827	456	23	:	:	PUNCT
easat-6827	456	24	a	a	DET
easat-6827	456	25	systematic	systematic	ADJ
easat-6827	456	26	literature	literature	NOUN
easat-6827	456	27	review	review	NOUN
easat-6827	456	28	,	,	PUNCT
easat-6827	456	29	"	"	PUNCT
easat-6827	456	30	review	review	NOUN
easat-6827	456	31	of	of	ADP
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easat-6827	456	33	science	science	NOUN
easat-6827	456	34	,	,	PUNCT
easat-6827	456	35	vol	vol	NOUN
easat-6827	456	36	.	.	PROPN
easat-6827	456	37	18	18	NUM
easat-6827	456	38	,	,	PUNCT
easat-6827	456	39	no	no	INTJ
easat-6827	456	40	.	.	NOUN
easat-6827	456	41	2	2	NUM
easat-6827	456	42	,	,	PUNCT
easat-6827	456	43	pp	pp	ADJ
easat-6827	456	44	.	.	PUNCT
easat-6827	457	1	449	449	NUM
easat-6827	457	2	-	-	NUM
easat-6827	457	3	491	491	NUM
easat-6827	457	4	,	,	PUNCT
easat-6827	457	5	2024	2024	NUM
easat-6827	457	6	.	.	PUNCT
easat-6827	458	1	https://doi.org/10.1007/s11846023-00647-8	https://doi.org/10.1007/s11846023-00647-8	PROPN
easat-6827	458	2	[	[	X
easat-6827	458	3	34	34	NUM
easat-6827	458	4	]	]	X
easat-6827	458	5	j.	j.	PROPN
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easat-6827	458	10	-	-	PUNCT
easat-6827	458	11	lorente	lorente	PROPN
easat-6827	458	12	,	,	PUNCT
easat-6827	458	13	m.	m.	NOUN
easat-6827	458	14	a.	a.	PROPN
easat-6827	458	15	amjid	amjid	PROPN
easat-6827	458	16	,	,	PUNCT
easat-6827	458	17	k.	k.	PROPN
easat-6827	458	18	al	al	PROPN
easat-6827	458	19	-	-	PUNCT
easat-6827	458	20	sulaiti	sulaiti	PROPN
easat-6827	458	21	,	,	PUNCT
easat-6827	458	22	i.	i.	PROPN
easat-6827	458	23	al	al	PROPN
easat-6827	458	24	-	-	PUNCT
easat-6827	458	25	sulaiti	sulaiti	PROPN
easat-6827	458	26	,	,	PUNCT
easat-6827	458	27	and	and	CCONJ
easat-6827	458	28	o.	o.	PROPN
easat-6827	458	29	aldereai	aldereai	PROPN
easat-6827	458	30	,	,	PUNCT
easat-6827	458	31	"	"	PUNCT
easat-6827	458	32	financial	financial	ADJ
easat-6827	458	33	innovation	innovation	NOUN
easat-6827	458	34	and	and	CCONJ
easat-6827	458	35	digitalization	digitalization	NOUN
easat-6827	458	36	promote	promote	VERB
easat-6827	458	37	business	business	NOUN
easat-6827	458	38	growth	growth	NOUN
easat-6827	458	39	:	:	PUNCT
easat-6827	458	40	the	the	DET
easat-6827	458	41	interplay	interplay	NOUN
easat-6827	458	42	of	of	ADP
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easat-6827	458	45	innovation	innovation	NOUN
easat-6827	458	46	,	,	PUNCT
easat-6827	458	47	product	product	NOUN
easat-6827	458	48	market	market	NOUN
easat-6827	458	49	competition	competition	NOUN
easat-6827	458	50	and	and	CCONJ
easat-6827	458	51	firm	firm	ADJ
easat-6827	458	52	performance	performance	NOUN
easat-6827	458	53	,	,	PUNCT
easat-6827	458	54	"	"	PUNCT
easat-6827	458	55	innovation	innovation	NOUN
easat-6827	458	56	and	and	CCONJ
easat-6827	458	57	green	green	ADJ
easat-6827	458	58	development	development	NOUN
easat-6827	458	59	,	,	PUNCT
easat-6827	458	60	vol	vol	NOUN
easat-6827	458	61	.	.	PROPN
easat-6827	459	1	3	3	NUM
easat-6827	459	2	,	,	PUNCT
easat-6827	459	3	no	no	INTJ
easat-6827	459	4	.	.	NOUN
easat-6827	459	5	1	1	NUM
easat-6827	459	6	,	,	PUNCT
easat-6827	459	7	p.	p.	NOUN
easat-6827	459	8	100111	100111	NUM
easat-6827	459	9	,	,	PUNCT
easat-6827	459	10	2024	2024	NUM
easat-6827	459	11	.	.	PUNCT
easat-6827	460	1	https://doi.org/10.1016/j.igd.2023.100111	https://doi.org/10.1016/j.igd.2023.100111	PROPN
easat-6827	460	2	[	[	X
easat-6827	460	3	35	35	NUM
easat-6827	460	4	]	]	X
easat-6827	460	5	n.	n.	PROPN
easat-6827	460	6	f.	f.	PROPN
easat-6827	460	7	crespo	crespo	PROPN
easat-6827	460	8	,	,	PUNCT
easat-6827	460	9	c.	c.	PROPN
easat-6827	460	10	f.	f.	PROPN
easat-6827	460	11	crespo	crespo	PROPN
easat-6827	460	12	,	,	PUNCT
easat-6827	460	13	and	and	CCONJ
easat-6827	460	14	g.	g.	PROPN
easat-6827	460	15	m.	m.	PROPN
easat-6827	460	16	silva	silva	PROPN
easat-6827	460	17	,	,	PUNCT
easat-6827	460	18	"	"	PUNCT
easat-6827	460	19	every	every	DET
easat-6827	460	20	cloud	cloud	NOUN
easat-6827	460	21	has	have	VERB
easat-6827	460	22	a	a	DET
easat-6827	460	23	silver	silver	ADJ
easat-6827	460	24	lining	lining	NOUN
easat-6827	460	25	:	:	PUNCT
easat-6827	460	26	the	the	DET
easat-6827	460	27	role	role	NOUN
easat-6827	460	28	of	of	ADP
easat-6827	460	29	business	business	NOUN
easat-6827	460	30	digitalization	digitalization	NOUN
easat-6827	460	31	and	and	CCONJ
easat-6827	460	32	early	early	ADJ
easat-6827	460	33	internationalization	internationalization	NOUN
easat-6827	460	34	strategies	strategy	NOUN
easat-6827	460	35	to	to	PART
easat-6827	460	36	overcome	overcome	VERB
easat-6827	460	37	cloudy	cloudy	ADJ
easat-6827	460	38	times	time	NOUN
easat-6827	460	39	,	,	PUNCT
easat-6827	460	40	"	"	PUNCT
easat-6827	460	41	technological	technological	ADJ
easat-6827	460	42	forecasting	forecasting	NOUN
easat-6827	460	43	and	and	CCONJ
easat-6827	460	44	social	social	ADJ
easat-6827	460	45	change	change	NOUN
easat-6827	460	46	,	,	PUNCT
easat-6827	460	47	vol	vol	NOUN
easat-6827	460	48	.	.	NOUN
easat-6827	460	49	200	200	NUM
easat-6827	460	50	,	,	PUNCT
easat-6827	460	51	p.	p.	NOUN
easat-6827	460	52	123084	123084	NUM
easat-6827	460	53	,	,	PUNCT
easat-6827	460	54	2024	2024	NUM
easat-6827	460	55	.	.	PUNCT
easat-6827	461	1	https://doi.org/10.1016/j.techfore.2023.123084	https://doi.org/10.1016/j.techfore.2023.123084	NOUN
easat-6827	461	2	[	[	X
easat-6827	461	3	36	36	NUM
easat-6827	461	4	]	]	X
easat-6827	461	5	w.	w.	PROPN
easat-6827	461	6	j.	j.	PROPN
easat-6827	461	7	johnston	johnston	PROPN
easat-6827	461	8	and	and	CCONJ
easat-6827	461	9	r.	r.	PROPN
easat-6827	461	10	m.	m.	PROPN
easat-6827	461	11	cortez	cortez	PROPN
easat-6827	461	12	,	,	PUNCT
easat-6827	461	13	"	"	PUNCT
easat-6827	461	14	business	business	NOUN
easat-6827	461	15	-	-	PUNCT
easat-6827	461	16	to	to	ADP
easat-6827	461	17	-	-	PUNCT
easat-6827	461	18	business	business	NOUN
easat-6827	461	19	digitalization	digitalization	NOUN
easat-6827	461	20	,	,	PUNCT
easat-6827	461	21	artificial	artificial	ADJ
easat-6827	461	22	intelligence	intelligence	NOUN
easat-6827	461	23	,	,	PUNCT
easat-6827	461	24	and	and	CCONJ
easat-6827	461	25	social	social	ADJ
easat-6827	461	26	action	action	NOUN
easat-6827	461	27	,	,	PUNCT
easat-6827	461	28	"	"	PUNCT
easat-6827	461	29	in	in	ADP
easat-6827	461	30	journal	journal	NOUN
easat-6827	461	31	of	of	ADP
easat-6827	461	32	business	business	NOUN
easat-6827	461	33	research	research	NOUN
easat-6827	461	34	,	,	PUNCT
easat-6827	461	35	vol	vol	NOUN
easat-6827	461	36	.	.	PUNCT
easat-6827	461	37	172	172	NUM
easat-6827	461	38	,	,	PUNCT
easat-6827	461	39	p.	p.	NOUN
easat-6827	461	40	113952	113952	NUM
easat-6827	461	41	,	,	PUNCT
easat-6827	461	42	2024	2024	NUM
easat-6827	461	43	.	.	PUNCT
easat-6827	462	1	https://doi.org/10.1016/j.jbusres.2023.113952	https://doi.org/10.1016/j.jbusres.2023.113952	NOUN
easat-6827	462	2	[	[	X
easat-6827	462	3	37	37	NUM
easat-6827	462	4	]	]	X
easat-6827	462	5	g.	g.	PROPN
easat-6827	462	6	kiraly	kiraly	PROPN
easat-6827	462	7	et	et	PROPN
easat-6827	462	8	al	al	PROPN
easat-6827	462	9	.	.	PROPN
easat-6827	462	10	,	,	PUNCT
easat-6827	462	11	"	"	PUNCT
easat-6827	462	12	information	information	NOUN
easat-6827	462	13	behaviour	behaviour	NOUN
easat-6827	462	14	of	of	ADP
easat-6827	462	15	farmers	farmer	NOUN
easat-6827	462	16	,	,	PUNCT
easat-6827	462	17	foresters	forester	NOUN
easat-6827	462	18	,	,	PUNCT
easat-6827	462	19	and	and	CCONJ
easat-6827	462	20	advisors	advisor	NOUN
easat-6827	462	21	in	in	ADP
easat-6827	462	22	the	the	DET
easat-6827	462	23	context	context	NOUN
easat-6827	462	24	of	of	ADP
easat-6827	462	25	digitalisation	digitalisation	NOUN
easat-6827	462	26	in	in	ADP
easat-6827	462	27	the	the	DET
easat-6827	462	28	eu	eu	PROPN
easat-6827	462	29	,	,	PUNCT
easat-6827	462	30	"	"	PUNCT
easat-6827	462	31	studies	study	NOUN
easat-6827	462	32	in	in	ADP
easat-6827	462	33	agricultural	agricultural	ADJ
easat-6827	462	34	economics	economic	NOUN
easat-6827	462	35	,	,	PUNCT
easat-6827	462	36	vol	vol	NOUN
easat-6827	462	37	.	.	PROPN
easat-6827	462	38	125	125	NUM
easat-6827	462	39	,	,	PUNCT
easat-6827	462	40	no	no	INTJ
easat-6827	462	41	.	.	NOUN
easat-6827	462	42	1	1	NUM
easat-6827	462	43	,	,	PUNCT
easat-6827	462	44	2023	2023	NUM
easat-6827	462	45	.	.	PUNCT
easat-6827	463	1	https://doi.org/10.7896/j.2392	https://doi.org/10.7896/j.2392	NOUN
easat-6827	464	1	[	[	X
easat-6827	464	2	38	38	NUM
easat-6827	464	3	]	]	PUNCT
easat-6827	464	4	f.	f.	PROPN
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easat-6827	464	9	,	,	PUNCT
easat-6827	464	10	a.	a.	NOUN
easat-6827	464	11	bacchetti	bacchetti	NOUN
easat-6827	464	12	,	,	PUNCT
easat-6827	464	13	m.	m.	NOUN
easat-6827	464	14	perona	perona	PROPN
easat-6827	464	15	,	,	PUNCT
easat-6827	464	16	and	and	CCONJ
easat-6827	464	17	f.	f.	PROPN
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easat-6827	464	20	"	"	PUNCT
easat-6827	464	21	agriculture	agriculture	NOUN
easat-6827	464	22	4.0	4.0	NUM
easat-6827	464	23	:	:	PUNCT
easat-6827	464	24	a	a	DET
easat-6827	464	25	systematic	systematic	ADJ
easat-6827	464	26	literature	literature	NOUN
easat-6827	464	27	review	review	NOUN
easat-6827	464	28	on	on	ADP
easat-6827	464	29	the	the	DET
easat-6827	464	30	paradigm	paradigm	NOUN
easat-6827	464	31	,	,	PUNCT
easat-6827	464	32	technologies	technology	NOUN
easat-6827	464	33	and	and	CCONJ
easat-6827	464	34	benefits	benefit	NOUN
easat-6827	464	35	,	,	PUNCT
easat-6827	464	36	"	"	PUNCT
easat-6827	464	37	futures	future	NOUN
easat-6827	464	38	,	,	PUNCT
easat-6827	464	39	vol	vol	NOUN
easat-6827	464	40	.	.	PROPN
easat-6827	464	41	142	142	NUM
easat-6827	464	42	,	,	PUNCT
easat-6827	464	43	p.	p.	NOUN
easat-6827	464	44	102998	102998	NUM
easat-6827	464	45	,	,	PUNCT
easat-6827	464	46	2022	2022	NUM
easat-6827	464	47	.	.	PUNCT
easat-6827	465	1	https://doi.org/10.1016/j.futures.2022.102998	https://doi.org/10.1016/j.futures.2022.102998	PROPN
easat-6827	465	2	[	[	X
easat-6827	465	3	39	39	NUM
easat-6827	465	4	]	]	PUNCT
easat-6827	465	5	a.	a.	PROPN
easat-6827	465	6	k.	k.	PROPN
easat-6827	465	7	hansen	hansen	PROPN
easat-6827	465	8	,	,	PUNCT
easat-6827	465	9	l.	l.	PROPN
easat-6827	465	10	christiansen	christiansen	PROPN
easat-6827	465	11	,	,	PUNCT
easat-6827	465	12	and	and	CCONJ
easat-6827	465	13	a.	a.	PROPN
easat-6827	465	14	h.	h.	PROPN
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easat-6827	465	20	n't	not	PART
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easat-6827	465	22	for	for	ADP
easat-6827	465	23	industry	industry	NOUN
easat-6827	465	24	4.0	4.0	NUM
easat-6827	465	25	:	:	PUNCT
easat-6827	465	26	on	on	ADP
easat-6827	465	27	smes	sme	NOUN
easat-6827	465	28	and	and	CCONJ
easat-6827	465	29	hindrances	hindrance	NOUN
easat-6827	465	30	to	to	ADP
easat-6827	465	31	digital	digital	ADJ
easat-6827	465	32	transformation	transformation	NOUN
easat-6827	465	33	,	,	PUNCT
easat-6827	465	34	"	"	PUNCT
easat-6827	465	35	international	international	ADJ
easat-6827	465	36	journal	journal	NOUN
easat-6827	465	37	of	of	ADP
easat-6827	465	38	production	production	NOUN
easat-6827	465	39	research	research	NOUN
easat-6827	465	40	,	,	PUNCT
easat-6827	465	41	pp	pp	ADJ
easat-6827	465	42	.	.	PUNCT
easat-6827	466	1	1	1	NUM
easat-6827	466	2	-	-	SYM
easat-6827	466	3	21	21	NUM
easat-6827	466	4	,	,	PUNCT
easat-6827	466	5	2024	2024	NUM
easat-6827	466	6	.	.	PUNCT
easat-6827	467	1	https://doi.org/10.1080/00207543.2024.2305800	https://doi.org/10.1080/00207543.2024.2305800	PROPN
easat-6827	467	2	[	[	X
easat-6827	467	3	40	40	NUM
easat-6827	467	4	]	]	PUNCT
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easat-6827	467	7	and	and	CCONJ
easat-6827	467	8	b.	b.	PROPN
easat-6827	467	9	páger	páger	NOUN
easat-6827	467	10	,	,	PUNCT
easat-6827	467	11	"	"	PUNCT
easat-6827	467	12	spatial	spatial	ADJ
easat-6827	467	13	patterns	pattern	NOUN
easat-6827	467	14	of	of	ADP
easat-6827	467	15	manufacturing	manufacturing	NOUN
easat-6827	467	16	sectors	sector	NOUN
easat-6827	467	17	and	and	CCONJ
easat-6827	467	18	digitalisation	digitalisation	NOUN
easat-6827	467	19	in	in	ADP
easat-6827	467	20	hungary	hungary	PROPN
easat-6827	467	21	in	in	ADP
easat-6827	467	22	the	the	DET
easat-6827	467	23	age	age	NOUN
easat-6827	467	24	of	of	ADP
easat-6827	467	25	industry	industry	NOUN
easat-6827	467	26	4.0	4.0	NUM
easat-6827	467	27	,	,	PUNCT
easat-6827	467	28	"	"	PUNCT
easat-6827	467	29	european	european	ADJ
easat-6827	467	30	planning	planning	NOUN
easat-6827	467	31	studies	study	NOUN
easat-6827	467	32	,	,	PUNCT
easat-6827	467	33	vol	vol	NOUN
easat-6827	467	34	.	.	PROPN
easat-6827	467	35	32	32	NUM
easat-6827	467	36	,	,	PUNCT
easat-6827	467	37	no	no	INTJ
easat-6827	467	38	.	.	NOUN
easat-6827	467	39	3	3	NUM
easat-6827	467	40	,	,	PUNCT
easat-6827	467	41	pp	pp	ADJ
easat-6827	467	42	.	.	PUNCT
easat-6827	468	1	668	668	NUM
easat-6827	468	2	-	-	NUM
easat-6827	468	3	693	693	NUM
easat-6827	468	4	,	,	PUNCT
easat-6827	468	5	2024	2024	NUM
easat-6827	468	6	.	.	PUNCT
easat-6827	469	1	https://doi.org/10.1080/09654313.2023.2268119	https://doi.org/10.1080/09654313.2023.2268119	X
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easat-6827	470	2	41	41	NUM
easat-6827	470	3	]	]	X
easat-6827	470	4	n.	n.	NOUN
easat-6827	470	5	opar	opar	NOUN
easat-6827	470	6	and	and	CCONJ
easat-6827	470	7	b.	b.	PROPN
easat-6827	470	8	nishko	nishko	PROPN
easat-6827	470	9	,	,	PUNCT
easat-6827	470	10	"	"	PUNCT
easat-6827	470	11	digitalisation	digitalisation	NOUN
easat-6827	470	12	as	as	ADP
easat-6827	470	13	a	a	DET
easat-6827	470	14	factor	factor	NOUN
easat-6827	470	15	of	of	ADP
easat-6827	470	16	service	service	NOUN
easat-6827	470	17	sector	sector	NOUN
easat-6827	470	18	development	development	NOUN
easat-6827	470	19	,	,	PUNCT
easat-6827	470	20	"	"	PUNCT
easat-6827	470	21	digital	digital	ADJ
easat-6827	470	22	platform	platform	NOUN
easat-6827	470	23	:	:	PUNCT
easat-6827	470	24	information	information	NOUN
easat-6827	470	25	technologies	technology	NOUN
easat-6827	470	26	in	in	ADP
easat-6827	470	27	sociocultural	sociocultural	ADJ
easat-6827	470	28	sphere	sphere	NOUN
easat-6827	470	29	,	,	PUNCT
easat-6827	470	30	vol	vol	NOUN
easat-6827	470	31	.	.	PROPN
easat-6827	471	1	6	6	NUM
easat-6827	471	2	,	,	PUNCT
easat-6827	471	3	pp	pp	ADJ
easat-6827	471	4	.	.	PUNCT
easat-6827	472	1	442	442	NUM
easat-6827	472	2	-	-	SYM
easat-6827	472	3	457	457	NUM
easat-6827	472	4	,	,	PUNCT
easat-6827	472	5	2023	2023	NUM
easat-6827	472	6	.	.	PUNCT
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easat-6827	474	12	https://www.statista.com/statistics/1111293/malaysia-digital-readiness-index/#:~:text=digital%20readiness%20index%20in%20malaysia%202021&text=in%202021%2c%20malaysia%20had%20an,accelerate%20stage%20of%20digital%20readiness	https://www.statista.com/statistics/1111293/malaysia-digital-readiness-index/#:~:text=digital%20readiness%20index%20in%20malaysia%202021&text=in%202021%2c%20malaysia%20had%20an,accelerate%20stage%20of%20digital%20readiness	PROPN
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easat-6827	474	23	https://doi.org/10.31866/2617-796x.6.2.2023.293619	https://doi.org/10.31866/2617-796x.6.2.2023.293619	PRON
easat-6827	474	24	295	295	NUM
easat-6827	474	25	edelweiss	edelweiss	PROPN
easat-6827	474	26	applied	apply	VERB
easat-6827	474	27	science	science	NOUN
easat-6827	474	28	and	and	CCONJ
easat-6827	474	29	technology	technology	NOUN
easat-6827	474	30	issn	issn	PROPN
easat-6827	474	31	:	:	PUNCT
easat-6827	474	32	2576	2576	NUM
easat-6827	474	33	-	-	SYM
easat-6827	474	34	8484	8484	NUM
easat-6827	474	35	vol	vol	NOUN
easat-6827	474	36	.	.	PROPN
easat-6827	475	1	9	9	NUM
easat-6827	475	2	,	,	PUNCT
easat-6827	475	3	no	no	INTJ
easat-6827	475	4	.	.	NOUN
easat-6827	475	5	5	5	NUM
easat-6827	475	6	:	:	SYM
easat-6827	475	7	282	282	NUM
easat-6827	475	8	-	-	SYM
easat-6827	475	9	299	299	NUM
easat-6827	475	10	,	,	PUNCT
easat-6827	475	11	2025	2025	NUM
easat-6827	475	12	doi	doi	NOUN
easat-6827	475	13	:	:	PUNCT
easat-6827	475	14	10.55214/25768484.v9i5.6827	10.55214/25768484.v9i5.6827	PROPN
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easat-6827	475	16	2025	2025	NUM
easat-6827	475	17	by	by	ADP
easat-6827	475	18	the	the	DET
easat-6827	475	19	authors	author	NOUN
easat-6827	475	20	;	;	PUNCT
easat-6827	475	21	licensee	licensee	PROPN
easat-6827	475	22	learning	learning	NOUN
easat-6827	475	23	gate	gate	NOUN
easat-6827	476	1	[	[	X
easat-6827	476	2	42	42	NUM
easat-6827	476	3	]	]	PUNCT
easat-6827	476	4	v.	v.	ADP
easat-6827	476	5	a.	a.	NOUN
easat-6827	476	6	yakimova	yakimova	PROPN
easat-6827	476	7	and	and	CCONJ
easat-6827	476	8	s.	s.	PROPN
easat-6827	476	9	v.	v.	PROPN
easat-6827	476	10	khmura	khmura	PROPN
easat-6827	476	11	,	,	PUNCT
easat-6827	476	12	"	"	PUNCT
easat-6827	476	13	investments	investment	NOUN
easat-6827	476	14	in	in	ADP
easat-6827	476	15	the	the	DET
easat-6827	476	16	digitalization	digitalization	NOUN
easat-6827	476	17	of	of	ADP
easat-6827	476	18	service	service	NOUN
easat-6827	476	19	companies	company	NOUN
easat-6827	476	20	as	as	ADP
easat-6827	476	21	a	a	DET
easat-6827	476	22	source	source	NOUN
easat-6827	476	23	of	of	ADP
easat-6827	476	24	well	well	ADV
easat-6827	476	25	-	-	PUNCT
easat-6827	476	26	being	being	NOUN
easat-6827	476	27	of	of	ADP
easat-6827	476	28	the	the	DET
easat-6827	476	29	population	population	NOUN
easat-6827	476	30	of	of	ADP
easat-6827	476	31	the	the	DET
easat-6827	476	32	regions	region	NOUN
easat-6827	476	33	,	,	PUNCT
easat-6827	476	34	"	"	PUNCT
easat-6827	476	35	finance	finance	NOUN
easat-6827	476	36	:	:	PUNCT
easat-6827	476	37	theory	theory	NOUN
easat-6827	476	38	and	and	CCONJ
easat-6827	476	39	practice	practice	NOUN
easat-6827	476	40	,	,	PUNCT
easat-6827	476	41	vol	vol	NOUN
easat-6827	476	42	.	.	PROPN
easat-6827	476	43	27	27	NUM
easat-6827	476	44	,	,	PUNCT
easat-6827	476	45	no	no	INTJ
easat-6827	476	46	.	.	NOUN
easat-6827	476	47	6	6	NUM
easat-6827	476	48	,	,	PUNCT
easat-6827	476	49	2023	2023	NUM
easat-6827	476	50	.	.	PUNCT
easat-6827	477	1	https://doi.org/10.26794/25875671-2023-27-6-148-160	https://doi.org/10.26794/25875671-2023-27-6-148-160	PROPN
easat-6827	477	2	[	[	X
easat-6827	477	3	43	43	NUM
easat-6827	477	4	]	]	PUNCT
easat-6827	477	5	a.	a.	NOUN
easat-6827	477	6	kulaga	kulaga	PROPN
easat-6827	477	7	,	,	PUNCT
easat-6827	477	8	"	"	PUNCT
easat-6827	477	9	impact	impact	NOUN
easat-6827	477	10	of	of	ADP
easat-6827	477	11	the	the	DET
easat-6827	477	12	covid-19	covid-19	PROPN
easat-6827	477	13	pandemic	pandemic	NOUN
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easat-6827	477	15	the	the	DET
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easat-6827	477	17	of	of	ADP
easat-6827	477	18	small	small	ADJ
easat-6827	477	19	businesses	business	NOUN
easat-6827	477	20	,	,	PUNCT
easat-6827	477	21	"	"	PUNCT
easat-6827	477	22	business	business	NOUN
easat-6827	477	23	strategies	strategy	NOUN
easat-6827	477	24	,	,	PUNCT
easat-6827	477	25	vol	vol	NOUN
easat-6827	477	26	.	.	NOUN
easat-6827	477	27	9	9	NUM
easat-6827	477	28	,	,	PUNCT
easat-6827	477	29	no	no	INTJ
easat-6827	477	30	.	.	NOUN
easat-6827	477	31	5	5	NUM
easat-6827	477	32	,	,	PUNCT
easat-6827	477	33	2021	2021	NUM
easat-6827	477	34	.	.	PUNCT
easat-6827	478	1	https://doi.org/10.17747/2311-7184-2021-5-149-152	https://doi.org/10.17747/2311-7184-2021-5-149-152	NOUN
easat-6827	479	1	[	[	X
easat-6827	479	2	44	44	NUM
easat-6827	479	3	]	]	PUNCT
easat-6827	479	4	l.	l.	PROPN
easat-6827	479	5	matraeva	matraeva	PROPN
easat-6827	479	6	,	,	PUNCT
easat-6827	479	7	e.	e.	PROPN
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easat-6827	479	9	,	,	PUNCT
easat-6827	479	10	and	and	CCONJ
easat-6827	479	11	n.	n.	PROPN
easat-6827	479	12	korolkova	korolkova	PROPN
easat-6827	479	13	,	,	PUNCT
easat-6827	479	14	"	"	PUNCT
easat-6827	479	15	crm	crm	NOUN
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easat-6827	479	19	businesses	business	NOUN
easat-6827	479	20	:	:	PUNCT
easat-6827	479	21	the	the	DET
easat-6827	479	22	role	role	NOUN
easat-6827	479	23	in	in	ADP
easat-6827	479	24	the	the	DET
easat-6827	479	25	digital	digital	ADJ
easat-6827	479	26	transformation	transformation	NOUN
easat-6827	479	27	and	and	CCONJ
easat-6827	479	28	new	new	ADJ
easat-6827	479	29	opportunities	opportunity	NOUN
easat-6827	479	30	during	during	ADP
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easat-6827	479	32	,	,	PUNCT
easat-6827	479	33	"	"	PUNCT
easat-6827	479	34	tem	tem	PROPN
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easat-6827	479	36	,	,	PUNCT
easat-6827	479	37	vol	vol	NOUN
easat-6827	479	38	.	.	PROPN
easat-6827	479	39	11	11	NUM
easat-6827	479	40	,	,	PUNCT
easat-6827	479	41	no	no	INTJ
easat-6827	479	42	.	.	NOUN
easat-6827	479	43	1	1	NUM
easat-6827	479	44	,	,	PUNCT
easat-6827	479	45	2022	2022	NUM
easat-6827	479	46	.	.	PUNCT
easat-6827	480	1	https://doi.org/10.18421/tem111-16	https://doi.org/10.18421/tem111-16	PROPN
easat-6827	481	1	[	[	X
easat-6827	481	2	45	45	NUM
easat-6827	481	3	]	]	PUNCT
easat-6827	481	4	a.	a.	NOUN
easat-6827	481	5	alhidayatullah	alhidayatullah	PROPN
easat-6827	481	6	,	,	PUNCT
easat-6827	481	7	"	"	PUNCT
easat-6827	481	8	customer	customer	NOUN
easat-6827	481	9	engagement	engagement	NOUN
easat-6827	481	10	dalam	dalam	PROPN
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easat-6827	481	12	marketing	marketing	PROPN
easat-6827	481	13	dan	dan	PROPN
easat-6827	481	14	content	content	PROPN
easat-6827	481	15	marketing	marketing	NOUN
easat-6827	481	16	,	,	PUNCT
easat-6827	481	17	"	"	PUNCT
easat-6827	481	18	jurnal	jurnal	ADJ
easat-6827	481	19	inspirasi	inspirasi	PROPN
easat-6827	481	20	ilmu	ilmu	PROPN
easat-6827	481	21	manajemen	manajeman	NOUN
easat-6827	481	22	,	,	PUNCT
easat-6827	481	23	vol	vol	NOUN
easat-6827	481	24	.	.	PROPN
easat-6827	481	25	2	2	NUM
easat-6827	481	26	,	,	PUNCT
easat-6827	481	27	no	no	INTJ
easat-6827	481	28	.	.	NOUN
easat-6827	481	29	2	2	NUM
easat-6827	481	30	,	,	PUNCT
easat-6827	481	31	pp	pp	ADJ
easat-6827	481	32	.	.	PUNCT
easat-6827	482	1	124	124	NUM
easat-6827	482	2	-	-	SYM
easat-6827	482	3	133	133	NUM
easat-6827	482	4	,	,	PUNCT
easat-6827	482	5	2024	2024	NUM
easat-6827	482	6	.	.	PUNCT
easat-6827	483	1	https://doi.org/10.32897/jiim.2024.2.2.3404	https://doi.org/10.32897/jiim.2024.2.2.3404	NOUN
easat-6827	483	2	[	[	X
easat-6827	483	3	46	46	NUM
easat-6827	483	4	]	]	X
easat-6827	483	5	a.	a.	NOUN
easat-6827	483	6	japutra	japutra	PROPN
easat-6827	483	7	,	,	PUNCT
easat-6827	483	8	e.	e.	PROPN
easat-6827	483	9	higueras	higueras	PROPN
easat-6827	483	10	-	-	PUNCT
easat-6827	483	11	castillo	castillo	PROPN
easat-6827	483	12	,	,	PUNCT
easat-6827	483	13	and	and	CCONJ
easat-6827	483	14	f.	f.	PROPN
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easat-6827	483	16	-	-	PUNCT
easat-6827	483	17	cabanillas	cabanilla	NOUN
easat-6827	483	18	,	,	PUNCT
easat-6827	483	19	"	"	PUNCT
easat-6827	483	20	building	build	VERB
easat-6827	483	21	customer	customer	NOUN
easat-6827	483	22	engagement	engagement	NOUN
easat-6827	483	23	in	in	ADP
easat-6827	483	24	mobile	mobile	ADJ
easat-6827	483	25	commerce	commerce	NOUN
easat-6827	483	26	through	through	ADP
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easat-6827	483	29	:	:	PUNCT
easat-6827	483	30	an	an	DET
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easat-6827	483	36	theory	theory	NOUN
easat-6827	483	37	,	,	PUNCT
easat-6827	483	38	"	"	PUNCT
easat-6827	483	39	journal	journal	NOUN
easat-6827	483	40	of	of	ADP
easat-6827	483	41	strategic	strategic	ADJ
easat-6827	483	42	marketing	marketing	NOUN
easat-6827	483	43	,	,	PUNCT
easat-6827	483	44	vol	vol	NOUN
easat-6827	483	45	.	.	PROPN
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easat-6827	483	47	,	,	PUNCT
easat-6827	483	48	no	no	INTJ
easat-6827	483	49	.	.	NOUN
easat-6827	483	50	1	1	NUM
easat-6827	483	51	,	,	PUNCT
easat-6827	483	52	pp	pp	ADJ
easat-6827	483	53	.	.	PUNCT
easat-6827	484	1	80	80	NUM
easat-6827	484	2	-	-	SYM
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easat-6827	484	4	,	,	PUNCT
easat-6827	484	5	2024	2024	NUM
easat-6827	484	6	.	.	PUNCT
easat-6827	485	1	https://doi.org/10.1080/0965254x.2022.2152476	https://doi.org/10.1080/0965254x.2022.2152476	NOUN
easat-6827	486	1	[	[	X
easat-6827	486	2	47	47	NUM
easat-6827	486	3	]	]	PUNCT
easat-6827	486	4	s.	s.	PROPN
easat-6827	486	5	n.	n.	PROPN
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easat-6827	486	7	,	,	PUNCT
easat-6827	486	8	a.	a.	NOUN
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easat-6827	486	10	,	,	PUNCT
easat-6827	486	11	and	and	CCONJ
easat-6827	486	12	m.	m.	NOUN
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easat-6827	486	14	,	,	PUNCT
easat-6827	486	15	"	"	PUNCT
easat-6827	486	16	relationship	relationship	NOUN
easat-6827	486	17	between	between	ADP
easat-6827	486	18	customer	customer	NOUN
easat-6827	486	19	engagement	engagement	NOUN
easat-6827	486	20	and	and	CCONJ
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easat-6827	486	26	banking	banking	NOUN
easat-6827	486	27	,	,	PUNCT
easat-6827	486	28	"	"	PUNCT
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easat-6827	486	30	interdisciplinary	interdisciplinary	ADJ
easat-6827	486	31	journal	journal	NOUN
easat-6827	486	32	of	of	ADP
easat-6827	486	33	sharia	sharia	PROPN
easat-6827	486	34	economics	economics	PROPN
easat-6827	486	35	(	(	PUNCT
easat-6827	486	36	iijse	iijse	PROPN
easat-6827	486	37	)	)	PUNCT
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easat-6827	486	39	vol	vol	NOUN
easat-6827	486	40	.	.	PROPN
easat-6827	486	41	7	7	NUM
easat-6827	486	42	,	,	PUNCT
easat-6827	486	43	no	no	INTJ
easat-6827	486	44	.	.	NOUN
easat-6827	486	45	1	1	NUM
easat-6827	486	46	,	,	PUNCT
easat-6827	486	47	pp	pp	ADJ
easat-6827	486	48	.	.	PUNCT
easat-6827	487	1	1	1	NUM
easat-6827	487	2	-	-	SYM
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easat-6827	487	4	,	,	PUNCT
easat-6827	487	5	2024	2024	NUM
easat-6827	487	6	.	.	PUNCT
easat-6827	488	1	[	[	X
easat-6827	488	2	48	48	NUM
easat-6827	488	3	]	]	PUNCT
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easat-6827	488	6	,	,	PUNCT
easat-6827	488	7	h.	h.	PROPN
easat-6827	488	8	a.	a.	PROPN
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easat-6827	488	14	,	,	PUNCT
easat-6827	488	15	y.	y.	NOUN
easat-6827	488	16	mohd	mohd	PROPN
easat-6827	488	17	yusoff	yusoff	PROPN
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easat-6827	488	19	and	and	CCONJ
easat-6827	488	20	m.	m.	PROPN
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easat-6827	488	24	"	"	PUNCT
easat-6827	488	25	the	the	DET
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easat-6827	488	29	transformation	transformation	NOUN
easat-6827	488	30	for	for	ADP
easat-6827	488	31	sustainable	sustainable	ADJ
easat-6827	488	32	business	business	NOUN
easat-6827	488	33	:	:	PUNCT
easat-6827	488	34	the	the	DET
easat-6827	488	35	meditating	meditate	VERB
easat-6827	488	36	role	role	NOUN
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easat-6827	488	39	governance	governance	NOUN
easat-6827	488	40	and	and	CCONJ
easat-6827	488	41	financial	financial	ADJ
easat-6827	488	42	performance	performance	NOUN
easat-6827	488	43	,	,	PUNCT
easat-6827	488	44	"	"	PUNCT
easat-6827	488	45	cogent	cogent	NOUN
easat-6827	488	46	business	business	NOUN
easat-6827	488	47	&	&	CCONJ
easat-6827	488	48	management	management	PROPN
easat-6827	488	49	,	,	PUNCT
easat-6827	488	50	vol	vol	NOUN
easat-6827	488	51	.	.	PROPN
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easat-6827	488	53	,	,	PUNCT
easat-6827	488	54	no	no	INTJ
easat-6827	488	55	.	.	NOUN
easat-6827	488	56	1	1	NUM
easat-6827	488	57	,	,	PUNCT
easat-6827	488	58	p.	p.	NOUN
easat-6827	488	59	2316954	2316954	NUM
easat-6827	488	60	,	,	PUNCT
easat-6827	488	61	2024	2024	NUM
easat-6827	488	62	.	.	PUNCT
easat-6827	488	63	https://doi.org/10.1080/23311975.2024.2316954	https://doi.org/10.1080/23311975.2024.2316954	PUNCT
easat-6827	489	1	[	[	X
easat-6827	489	2	49	49	NUM
easat-6827	489	3	]	]	X
easat-6827	489	4	f.	f.	PROPN
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easat-6827	489	6	,	,	PUNCT
easat-6827	489	7	y.	y.	PROPN
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easat-6827	489	9	,	,	PUNCT
easat-6827	489	10	m.	m.	PROPN
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easat-6827	489	13	and	and	CCONJ
easat-6827	489	14	s.	s.	PROPN
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easat-6827	489	17	"	"	PUNCT
easat-6827	489	18	digital	digital	ADJ
easat-6827	489	19	transformation	transformation	NOUN
easat-6827	489	20	and	and	CCONJ
easat-6827	489	21	corporate	corporate	ADJ
easat-6827	489	22	green	green	ADJ
easat-6827	489	23	supply	supply	NOUN
easat-6827	489	24	chain	chain	NOUN
easat-6827	489	25	efficiency	efficiency	NOUN
easat-6827	489	26	:	:	PUNCT
easat-6827	489	27	evidence	evidence	NOUN
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easat-6827	489	29	china	china	PROPN
easat-6827	489	30	,	,	PUNCT
easat-6827	489	31	"	"	PUNCT
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easat-6827	489	33	analysis	analysis	NOUN
easat-6827	489	34	and	and	CCONJ
easat-6827	489	35	policy	policy	NOUN
easat-6827	489	36	,	,	PUNCT
easat-6827	489	37	vol	vol	NOUN
easat-6827	489	38	.	.	PROPN
easat-6827	489	39	81	81	NUM
easat-6827	489	40	,	,	PUNCT
easat-6827	489	41	pp	pp	ADJ
easat-6827	489	42	.	.	PUNCT
easat-6827	490	1	195	195	NUM
easat-6827	490	2	-	-	PUNCT
easat-6827	490	3	207	207	NUM
easat-6827	490	4	,	,	PUNCT
easat-6827	490	5	2024	2024	NUM
easat-6827	490	6	.	.	PUNCT
easat-6827	491	1	https://doi.org/10.1016/j.eap.2023.11.033	https://doi.org/10.1016/j.eap.2023.11.033	NOUN
easat-6827	491	2	[	[	X
easat-6827	491	3	50	50	NUM
easat-6827	491	4	]	]	PUNCT
easat-6827	491	5	i.	i.	NOUN
easat-6827	491	6	t.	t.	PROPN
easat-6827	491	7	hjaltalín	hjaltalín	PROPN
easat-6827	491	8	and	and	CCONJ
easat-6827	491	9	h.	h.	PROPN
easat-6827	491	10	t.	t.	PROPN
easat-6827	491	11	sigurdarson	sigurdarson	PROPN
easat-6827	491	12	,	,	PUNCT
easat-6827	491	13	"	"	PUNCT
easat-6827	491	14	shared	share	VERB
easat-6827	491	15	services	service	NOUN
easat-6827	491	16	for	for	ADP
easat-6827	491	17	digital	digital	ADJ
easat-6827	491	18	transformation	transformation	NOUN
easat-6827	491	19	in	in	ADP
easat-6827	491	20	government	government	NOUN
easat-6827	491	21	:	:	PUNCT
easat-6827	491	22	a	a	DET
easat-6827	491	23	case	case	NOUN
easat-6827	491	24	study	study	NOUN
easat-6827	491	25	,	,	PUNCT
easat-6827	491	26	"	"	PUNCT
easat-6827	491	27	presented	present	VERB
easat-6827	491	28	at	at	ADP
easat-6827	491	29	the	the	DET
easat-6827	491	30	acm	acm	PROPN
easat-6827	491	31	international	international	PROPN
easat-6827	491	32	conference	conference	NOUN
easat-6827	491	33	proceeding	proceeding	NOUN
easat-6827	491	34	series	series	PROPN
easat-6827	491	35	.	.	PUNCT
easat-6827	492	1	https://doi.org/10.1145/3543434.3543592	https://doi.org/10.1145/3543434.3543592	NOUN
easat-6827	492	2	,	,	PUNCT
easat-6827	492	3	2022	2022	NUM
easat-6827	492	4	.	.	PUNCT
easat-6827	493	1	[	[	X
easat-6827	493	2	51	51	NUM
easat-6827	493	3	]	]	X
easat-6827	493	4	d.	d.	PROPN
easat-6827	493	5	saxena	saxena	PROPN
easat-6827	493	6	,	,	PUNCT
easat-6827	493	7	"	"	PUNCT
easat-6827	493	8	big	big	ADJ
easat-6827	493	9	data	datum	NOUN
easat-6827	493	10	for	for	ADP
easat-6827	493	11	digital	digital	ADJ
easat-6827	493	12	transformation	transformation	NOUN
easat-6827	493	13	of	of	ADP
easat-6827	493	14	public	public	ADJ
easat-6827	493	15	services	service	NOUN
easat-6827	493	16	,	,	PUNCT
easat-6827	493	17	"	"	PUNCT
easat-6827	493	18	igi	igi	PROPN
easat-6827	493	19	global	global	PROPN
easat-6827	493	20	.	.	PUNCT
easat-6827	494	1	https://doi.org/10.4018/978-1-79988583-2.ch013	https://doi.org/10.4018/978-1-79988583-2.ch013	ADJ
easat-6827	494	2	,	,	PUNCT
easat-6827	494	3	2021	2021	NUM
easat-6827	494	4	,	,	PUNCT
easat-6827	494	5	pp	pp	ADJ
easat-6827	494	6	.	.	PUNCT
easat-6827	495	1	250	250	NUM
easat-6827	495	2	-	-	SYM
easat-6827	495	3	266	266	NUM
easat-6827	495	4	.	.	PUNCT
easat-6827	496	1	[	[	X
easat-6827	496	2	52	52	NUM
easat-6827	496	3	]	]	X
easat-6827	496	4	g.	g.	PROPN
easat-6827	496	5	zouari	zouari	PROPN
easat-6827	496	6	and	and	CCONJ
easat-6827	496	7	m.	m.	PROPN
easat-6827	496	8	abdelhedi	abdelhedi	PROPN
easat-6827	496	9	,	,	PUNCT
easat-6827	496	10	"	"	PUNCT
easat-6827	496	11	customer	customer	NOUN
easat-6827	496	12	satisfaction	satisfaction	NOUN
easat-6827	496	13	in	in	ADP
easat-6827	496	14	the	the	DET
easat-6827	496	15	digital	digital	ADJ
easat-6827	496	16	era	era	NOUN
easat-6827	496	17	:	:	PUNCT
easat-6827	496	18	evidence	evidence	NOUN
easat-6827	496	19	from	from	ADP
easat-6827	496	20	islamic	islamic	ADJ
easat-6827	496	21	banking	banking	NOUN
easat-6827	496	22	,	,	PUNCT
easat-6827	496	23	"	"	PUNCT
easat-6827	496	24	journal	journal	NOUN
easat-6827	496	25	of	of	ADP
easat-6827	496	26	innovation	innovation	NOUN
easat-6827	496	27	and	and	CCONJ
easat-6827	496	28	entrepreneurship	entrepreneurship	NOUN
easat-6827	496	29	,	,	PUNCT
easat-6827	496	30	vol	vol	NOUN
easat-6827	496	31	.	.	PROPN
easat-6827	496	32	10	10	NUM
easat-6827	496	33	,	,	PUNCT
easat-6827	496	34	pp	pp	ADJ
easat-6827	496	35	.	.	PUNCT
easat-6827	497	1	1	1	NUM
easat-6827	497	2	-	-	SYM
easat-6827	497	3	18	18	NUM
easat-6827	497	4	,	,	PUNCT
easat-6827	497	5	2021	2021	NUM
easat-6827	497	6	.	.	PUNCT
easat-6827	498	1	[	[	X
easat-6827	498	2	53	53	NUM
easat-6827	498	3	]	]	PUNCT
easat-6827	498	4	s.	s.	PROPN
easat-6827	498	5	chakraborty	chakraborty	PROPN
easat-6827	498	6	,	,	PUNCT
easat-6827	498	7	t.	t.	NOUN
easat-6827	498	8	chakravorty	chakravorty	NOUN
easat-6827	498	9	,	,	PUNCT
easat-6827	498	10	and	and	CCONJ
easat-6827	498	11	v.	v.	ADP
easat-6827	498	12	bhatt	bhatt	PROPN
easat-6827	498	13	,	,	PUNCT
easat-6827	498	14	"	"	PUNCT
easat-6827	498	15	iot	iot	ADJ
easat-6827	498	16	and	and	CCONJ
easat-6827	498	17	ai	ai	AUX
easat-6827	498	18	driven	drive	VERB
easat-6827	498	19	sustainable	sustainable	ADJ
easat-6827	498	20	practices	practice	NOUN
easat-6827	498	21	in	in	ADP
easat-6827	498	22	airlines	airline	NOUN
easat-6827	498	23	as	as	ADP
easat-6827	498	24	enabler	enabler	NOUN
easat-6827	498	25	of	of	ADP
easat-6827	498	26	passenger	passenger	NOUN
easat-6827	498	27	confidence	confidence	NOUN
easat-6827	498	28	,	,	PUNCT
easat-6827	498	29	satisfaction	satisfaction	NOUN
easat-6827	498	30	and	and	CCONJ
easat-6827	498	31	positive	positive	ADJ
easat-6827	498	32	wom	wom	NOUN
easat-6827	498	33	:	:	PUNCT
easat-6827	498	34	ai	ai	VERB
easat-6827	498	35	and	and	CCONJ
easat-6827	498	36	iot	iot	PROPN
easat-6827	498	37	driven	drive	VERB
easat-6827	498	38	sustainable	sustainable	ADJ
easat-6827	498	39	practice	practice	NOUN
easat-6827	498	40	in	in	ADP
easat-6827	498	41	airline	airline	NOUN
easat-6827	498	42	,	,	PUNCT
easat-6827	498	43	"	"	PUNCT
easat-6827	498	44	presented	present	VERB
easat-6827	498	45	at	at	ADP
easat-6827	498	46	the	the	DET
easat-6827	498	47	in	in	ADP
easat-6827	498	48	2021	2021	NUM
easat-6827	498	49	international	international	ADJ
easat-6827	498	50	conference	conference	NOUN
easat-6827	498	51	on	on	ADP
easat-6827	498	52	artificial	artificial	ADJ
easat-6827	498	53	intelligence	intelligence	NOUN
easat-6827	498	54	and	and	CCONJ
easat-6827	498	55	smart	smart	ADJ
easat-6827	498	56	systems	system	NOUN
easat-6827	498	57	(	(	PUNCT
easat-6827	498	58	icais	icais	PROPN
easat-6827	498	59	)	)	PUNCT
easat-6827	498	60	(	(	PUNCT
easat-6827	498	61	pp	pp	ADP
easat-6827	498	62	.	.	PUNCT
easat-6827	499	1	1421	1421	NUM
easat-6827	499	2	-	-	SYM
easat-6827	499	3	1425	1425	NUM
easat-6827	499	4	)	)	PUNCT
easat-6827	499	5	.	.	PUNCT
easat-6827	500	1	ieee	ieee	NOUN
easat-6827	500	2	,	,	PUNCT
easat-6827	500	3	2021	2021	NUM
easat-6827	500	4	.	.	PUNCT
easat-6827	501	1	[	[	X
easat-6827	501	2	54	54	NUM
easat-6827	501	3	]	]	PUNCT
easat-6827	501	4	m.	m.	NOUN
easat-6827	501	5	s.	s.	PROPN
easat-6827	501	6	forid	forid	PROPN
easat-6827	501	7	,	,	PUNCT
easat-6827	501	8	m.	m.	NOUN
easat-6827	501	9	hafez	hafez	PROPN
easat-6827	501	10	,	,	PUNCT
easat-6827	501	11	and	and	CCONJ
easat-6827	501	12	w.	w.	PROPN
easat-6827	501	13	khan	khan	PROPN
easat-6827	501	14	,	,	PUNCT
easat-6827	501	15	"	"	PUNCT
easat-6827	501	16	student	student	NOUN
easat-6827	501	17	satisfaction	satisfaction	NOUN
easat-6827	501	18	and	and	CCONJ
easat-6827	501	19	retention	retention	NOUN
easat-6827	501	20	:	:	PUNCT
easat-6827	501	21	impact	impact	NOUN
easat-6827	501	22	of	of	ADP
easat-6827	501	23	service	service	NOUN
easat-6827	501	24	quality	quality	NOUN
easat-6827	501	25	and	and	CCONJ
easat-6827	501	26	digital	digital	ADJ
easat-6827	501	27	transformation	transformation	NOUN
easat-6827	501	28	,	,	PUNCT
easat-6827	501	29	"	"	PUNCT
easat-6827	501	30	2022	2022	NUM
easat-6827	501	31	.	.	PUNCT
easat-6827	502	1	[	[	X
easat-6827	502	2	55	55	NUM
easat-6827	502	3	]	]	PUNCT
easat-6827	502	4	a.	a.	NOUN
easat-6827	502	5	supriyanto	supriyanto	PROPN
easat-6827	502	6	,	,	PUNCT
easat-6827	502	7	b.	b.	PROPN
easat-6827	502	8	b.	b.	PROPN
easat-6827	502	9	wiyono	wiyono	PROPN
easat-6827	502	10	,	,	PUNCT
easat-6827	502	11	and	and	CCONJ
easat-6827	502	12	b.	b.	PROPN
easat-6827	502	13	burhanuddin	burhanuddin	PROPN
easat-6827	502	14	,	,	PUNCT
easat-6827	502	15	"	"	PUNCT
easat-6827	502	16	effects	effect	NOUN
easat-6827	502	17	of	of	ADP
easat-6827	502	18	service	service	NOUN
easat-6827	502	19	quality	quality	NOUN
easat-6827	502	20	and	and	CCONJ
easat-6827	502	21	customer	customer	NOUN
easat-6827	502	22	satisfaction	satisfaction	NOUN
easat-6827	502	23	on	on	ADP
easat-6827	502	24	loyalty	loyalty	NOUN
easat-6827	502	25	of	of	ADP
easat-6827	502	26	bank	bank	NOUN
easat-6827	502	27	customers	customer	NOUN
easat-6827	502	28	,	,	PUNCT
easat-6827	502	29	"	"	PUNCT
easat-6827	502	30	cogent	cogent	NOUN
easat-6827	502	31	business	business	NOUN
easat-6827	502	32	&	&	CCONJ
easat-6827	502	33	management	management	PROPN
easat-6827	502	34	,	,	PUNCT
easat-6827	502	35	vol	vol	NOUN
easat-6827	502	36	.	.	PROPN
easat-6827	502	37	8	8	NUM
easat-6827	502	38	,	,	PUNCT
easat-6827	502	39	no	no	INTJ
easat-6827	502	40	.	.	NOUN
easat-6827	502	41	1	1	NUM
easat-6827	502	42	,	,	PUNCT
easat-6827	502	43	p.	p.	NOUN
easat-6827	502	44	1937847	1937847	NUM
easat-6827	502	45	,	,	PUNCT
easat-6827	502	46	2021	2021	NUM
easat-6827	502	47	.	.	PUNCT
easat-6827	502	48	https://doi.org/10.1080/23311975.2021.1937847	https://doi.org/10.1080/23311975.2021.1937847	VERB
easat-6827	503	1	[	[	X
easat-6827	503	2	56	56	NUM
easat-6827	503	3	]	]	X
easat-6827	503	4	c.	c.	PROPN
easat-6827	503	5	w.	w.	PROPN
easat-6827	503	6	chuah	chuah	PROPN
easat-6827	503	7	and	and	CCONJ
easat-6827	503	8	s.	s.	PROPN
easat-6827	503	9	sri	sri	PROPN
easat-6827	503	10	ramalu	ramalu	PROPN
easat-6827	503	11	,	,	PUNCT
easat-6827	503	12	"	"	PUNCT
easat-6827	503	13	students	student	NOUN
easat-6827	503	14	satisfaction	satisfaction	VERB
easat-6827	503	15	towards	towards	ADP
easat-6827	503	16	the	the	DET
easat-6827	503	17	university	university	NOUN
easat-6827	503	18	:	:	PUNCT
easat-6827	503	19	does	do	AUX
easat-6827	503	20	service	service	NOUN
easat-6827	503	21	quality	quality	NOUN
easat-6827	503	22	matters	matter	NOUN
easat-6827	503	23	?	?	PUNCT
easat-6827	503	24	,	,	PUNCT
easat-6827	503	25	"	"	PUNCT
easat-6827	503	26	international	international	ADJ
easat-6827	503	27	journal	journal	NOUN
easat-6827	503	28	of	of	ADP
easat-6827	503	29	education	education	NOUN
easat-6827	503	30	,	,	PUNCT
easat-6827	503	31	vol	vol	NOUN
easat-6827	503	32	.	.	PROPN
easat-6827	504	1	3	3	NUM
easat-6827	504	2	,	,	PUNCT
easat-6827	504	3	no	no	INTJ
easat-6827	504	4	.	.	NOUN
easat-6827	504	5	2	2	NUM
easat-6827	504	6	,	,	PUNCT
easat-6827	504	7	pp	pp	ADJ
easat-6827	504	8	.	.	PUNCT
easat-6827	505	1	1	1	NUM
easat-6827	505	2	-	-	SYM
easat-6827	505	3	15	15	NUM
easat-6827	505	4	,	,	PUNCT
easat-6827	505	5	2011	2011	NUM
easat-6827	505	6	.	.	PUNCT
easat-6827	506	1	https://doi.org/10.5296/ije.v3i2.1065	https://doi.org/10.5296/ije.v3i2.1065	PROPN
easat-6827	507	1	[	[	X
easat-6827	507	2	57	57	NUM
easat-6827	507	3	]	]	PUNCT
easat-6827	507	4	s.	s.	PROPN
easat-6827	507	5	w.	w.	PROPN
easat-6827	507	6	brown	brown	PROPN
easat-6827	507	7	and	and	CCONJ
easat-6827	507	8	t.	t.	PROPN
easat-6827	507	9	a.	a.	PROPN
easat-6827	507	10	swartz	swartz	PROPN
easat-6827	507	11	,	,	PUNCT
easat-6827	507	12	"	"	PUNCT
easat-6827	507	13	a	a	DET
easat-6827	507	14	gap	gap	NOUN
easat-6827	507	15	analysis	analysis	NOUN
easat-6827	507	16	of	of	ADP
easat-6827	507	17	professional	professional	ADJ
easat-6827	507	18	service	service	NOUN
easat-6827	507	19	quality	quality	NOUN
easat-6827	507	20	,	,	PUNCT
easat-6827	507	21	"	"	PUNCT
easat-6827	507	22	journal	journal	NOUN
easat-6827	507	23	of	of	ADP
easat-6827	507	24	marketing	marketing	NOUN
easat-6827	507	25	,	,	PUNCT
easat-6827	507	26	vol	vol	NOUN
easat-6827	507	27	.	.	PROPN
easat-6827	508	1	53	53	NUM
easat-6827	508	2	,	,	PUNCT
easat-6827	508	3	no	no	INTJ
easat-6827	508	4	.	.	NOUN
easat-6827	508	5	2	2	NUM
easat-6827	508	6	,	,	PUNCT
easat-6827	508	7	pp	pp	ADJ
easat-6827	508	8	.	.	PUNCT
easat-6827	509	1	92	92	NUM
easat-6827	509	2	-	-	SYM
easat-6827	509	3	98	98	NUM
easat-6827	509	4	,	,	PUNCT
easat-6827	509	5	1989	1989	NUM
easat-6827	509	6	.	.	PUNCT
easat-6827	510	1	https://doi.org/10.2307/1251416	https://doi.org/10.2307/1251416	X
easat-6827	511	1	[	[	X
easat-6827	511	2	58	58	X
easat-6827	511	3	]	]	PUNCT
easat-6827	511	4	j.	j.	PROPN
easat-6827	511	5	s.	s.	PROPN
easat-6827	511	6	hensel	hensel	PROPN
easat-6827	511	7	,	,	PUNCT
easat-6827	511	8	"	"	PUNCT
easat-6827	511	9	service	service	NOUN
easat-6827	511	10	quality	quality	NOUN
easat-6827	511	11	improvement	improvement	NOUN
easat-6827	511	12	and	and	CCONJ
easat-6827	511	13	control	control	NOUN
easat-6827	511	14	:	:	PUNCT
easat-6827	511	15	a	a	DET
easat-6827	511	16	customer	customer	NOUN
easat-6827	511	17	-	-	PUNCT
easat-6827	511	18	based	base	VERB
easat-6827	511	19	approach	approach	NOUN
easat-6827	511	20	,	,	PUNCT
easat-6827	511	21	"	"	PUNCT
easat-6827	511	22	journal	journal	NOUN
easat-6827	511	23	of	of	ADP
easat-6827	511	24	business	business	NOUN
easat-6827	511	25	research	research	NOUN
easat-6827	511	26	,	,	PUNCT
easat-6827	511	27	vol	vol	NOUN
easat-6827	511	28	.	.	PROPN
easat-6827	511	29	20	20	NUM
easat-6827	511	30	,	,	PUNCT
easat-6827	511	31	no	no	INTJ
easat-6827	511	32	.	.	NOUN
easat-6827	511	33	1	1	NUM
easat-6827	511	34	,	,	PUNCT
easat-6827	511	35	pp	pp	ADJ
easat-6827	511	36	.	.	PUNCT
easat-6827	512	1	43	43	NUM
easat-6827	512	2	-	-	SYM
easat-6827	512	3	54	54	NUM
easat-6827	512	4	,	,	PUNCT
easat-6827	512	5	1990	1990	NUM
easat-6827	512	6	.	.	PUNCT
easat-6827	513	1	https://doi.org/10.1016/0148-2963(90)90041-b	https://doi.org/10.1016/0148-2963(90)90041-b	PROPN
easat-6827	514	1	[	[	X
easat-6827	514	2	59	59	NUM
easat-6827	514	3	]	]	PUNCT
easat-6827	514	4	p.	p.	NOUN
easat-6827	514	5	j.	j.	PROPN
easat-6827	514	6	nagel	nagel	PROPN
easat-6827	514	7	and	and	CCONJ
easat-6827	514	8	w.	w.	PROPN
easat-6827	514	9	w.	w.	PROPN
easat-6827	514	10	cilliers	cilliers	PROPN
easat-6827	514	11	,	,	PUNCT
easat-6827	514	12	"	"	PUNCT
easat-6827	514	13	customer	customer	NOUN
easat-6827	514	14	satisfaction	satisfaction	NOUN
easat-6827	514	15	:	:	PUNCT
easat-6827	514	16	a	a	DET
easat-6827	514	17	comprehensive	comprehensive	ADJ
easat-6827	514	18	approach	approach	NOUN
easat-6827	514	19	,	,	PUNCT
easat-6827	514	20	"	"	PUNCT
easat-6827	514	21	international	international	ADJ
easat-6827	514	22	journal	journal	NOUN
easat-6827	514	23	of	of	ADP
easat-6827	514	24	physical	physical	ADJ
easat-6827	514	25	distribution	distribution	NOUN
easat-6827	514	26	&	&	CCONJ
easat-6827	514	27	logistics	logistic	NOUN
easat-6827	514	28	management	management	NOUN
easat-6827	514	29	,	,	PUNCT
easat-6827	514	30	vol	vol	NOUN
easat-6827	514	31	.	.	PROPN
easat-6827	514	32	20	20	NUM
easat-6827	514	33	,	,	PUNCT
easat-6827	514	34	no	no	INTJ
easat-6827	514	35	.	.	NOUN
easat-6827	514	36	6	6	NUM
easat-6827	514	37	,	,	PUNCT
easat-6827	514	38	pp	pp	ADJ
easat-6827	514	39	.	.	PUNCT
easat-6827	515	1	2	2	NUM
easat-6827	515	2	-	-	SYM
easat-6827	515	3	46	46	NUM
easat-6827	515	4	,	,	PUNCT
easat-6827	515	5	1990	1990	NUM
easat-6827	515	6	.	.	PUNCT
easat-6827	516	1	https://doi.org/10.1108/eum0000000000366	https://doi.org/10.1108/eum0000000000366	PROPN
easat-6827	517	1	[	[	X
easat-6827	517	2	60	60	NUM
easat-6827	517	3	]	]	PUNCT
easat-6827	517	4	a.	a.	NOUN
easat-6827	517	5	g.	g.	PROPN
easat-6827	517	6	woodside	woodside	PROPN
easat-6827	517	7	,	,	PUNCT
easat-6827	517	8	l.	l.	PROPN
easat-6827	517	9	l.	l.	PROPN
easat-6827	517	10	frey	frey	PROPN
easat-6827	517	11	,	,	PUNCT
easat-6827	517	12	and	and	CCONJ
easat-6827	517	13	r.	r.	PROPN
easat-6827	517	14	t.	t.	PROPN
easat-6827	517	15	daly	daly	PROPN
easat-6827	517	16	,	,	PUNCT
easat-6827	517	17	"	"	PUNCT
easat-6827	517	18	linking	link	VERB
easat-6827	517	19	service	service	NOUN
easat-6827	517	20	quality	quality	NOUN
easat-6827	517	21	,	,	PUNCT
easat-6827	517	22	customer	customer	NOUN
easat-6827	517	23	satisfaction	satisfaction	NOUN
easat-6827	517	24	,	,	PUNCT
easat-6827	517	25	and	and	CCONJ
easat-6827	517	26	behavio	behavio	NOUN
easat-6827	517	27	,	,	PUNCT
easat-6827	517	28	"	"	PUNCT
easat-6827	517	29	marketing	marketing	NOUN
easat-6827	517	30	health	health	NOUN
easat-6827	517	31	services	service	NOUN
easat-6827	517	32	,	,	PUNCT
easat-6827	517	33	vol	vol	NOUN
easat-6827	517	34	.	.	PROPN
easat-6827	517	35	9	9	NUM
easat-6827	517	36	,	,	PUNCT
easat-6827	517	37	no	no	INTJ
easat-6827	517	38	.	.	NOUN
easat-6827	517	39	4	4	NUM
easat-6827	517	40	,	,	PUNCT
easat-6827	517	41	p.	p.	NOUN
easat-6827	517	42	5	5	NUM
easat-6827	517	43	,	,	PUNCT
easat-6827	517	44	1989	1989	NUM
easat-6827	517	45	.	.	PUNCT
easat-6827	518	1	[	[	X
easat-6827	518	2	61	61	NUM
easat-6827	518	3	]	]	PUNCT
easat-6827	518	4	p.	p.	NOUN
easat-6827	518	5	dangaiso	dangaiso	NOUN
easat-6827	518	6	,	,	PUNCT
easat-6827	518	7	p.	p.	NOUN
easat-6827	518	8	mukucha	mukucha	NOUN
easat-6827	518	9	,	,	PUNCT
easat-6827	518	10	f.	f.	PROPN
easat-6827	518	11	makudza	makudza	PROPN
easat-6827	518	12	,	,	PUNCT
easat-6827	518	13	t.	t.	PROPN
easat-6827	518	14	towo	towo	PROPN
easat-6827	518	15	,	,	PUNCT
easat-6827	518	16	k.	k.	PROPN
easat-6827	518	17	jonasi	jonasi	PROPN
easat-6827	518	18	,	,	PUNCT
easat-6827	518	19	and	and	CCONJ
easat-6827	518	20	d.	d.	PROPN
easat-6827	518	21	c.	c.	PROPN
easat-6827	518	22	jaravaza	jaravaza	PROPN
easat-6827	518	23	,	,	PUNCT
easat-6827	518	24	"	"	PUNCT
easat-6827	518	25	examining	examine	VERB
easat-6827	518	26	the	the	DET
easat-6827	518	27	interplay	interplay	NOUN
easat-6827	518	28	of	of	ADP
easat-6827	518	29	internet	internet	NOUN
easat-6827	518	30	banking	banking	NOUN
easat-6827	518	31	service	service	NOUN
easat-6827	518	32	quality	quality	NOUN
easat-6827	518	33	,	,	PUNCT
easat-6827	518	34	e	e	NOUN
easat-6827	518	35	-	-	NOUN
easat-6827	518	36	satisfaction	satisfaction	NOUN
easat-6827	518	37	,	,	PUNCT
easat-6827	518	38	e	e	NOUN
easat-6827	518	39	-	-	NOUN
easat-6827	518	40	word	word	NOUN
easat-6827	518	41	of	of	ADP
easat-6827	518	42	mouth	mouth	NOUN
easat-6827	518	43	and	and	CCONJ
easat-6827	518	44	e	e	NOUN
easat-6827	518	45	-	-	NOUN
easat-6827	518	46	retention	retention	NOUN
easat-6827	518	47	:	:	PUNCT
easat-6827	518	48	a	a	DET
easat-6827	518	49	post	post	ADJ
easat-6827	518	50	pandemic	pandemic	ADJ
easat-6827	518	51	customer	customer	NOUN
easat-6827	518	52	perspective	perspective	NOUN
easat-6827	518	53	,	,	PUNCT
easat-6827	518	54	"	"	PUNCT
easat-6827	518	55	cogent	cogent	ADJ
easat-6827	518	56	social	social	ADJ
easat-6827	518	57	sciences	sciences	PROPN
easat-6827	518	58	,	,	PUNCT
easat-6827	518	59	vol	vol	NOUN
easat-6827	518	60	.	.	PROPN
easat-6827	518	61	10	10	NUM
easat-6827	518	62	,	,	PUNCT
easat-6827	518	63	no	no	INTJ
easat-6827	518	64	.	.	NOUN
easat-6827	518	65	1	1	NUM
easat-6827	518	66	,	,	PUNCT
easat-6827	518	67	p.	p.	NOUN
easat-6827	518	68	2296590	2296590	NUM
easat-6827	518	69	,	,	PUNCT
easat-6827	518	70	2024	2024	NUM
easat-6827	518	71	.	.	PUNCT
easat-6827	519	1	https://doi.org/10.1080/23311886.2023.2296590	https://doi.org/10.1080/23311886.2023.2296590	X
easat-6827	520	1	[	[	X
easat-6827	520	2	62	62	NUM
easat-6827	520	3	]	]	PUNCT
easat-6827	520	4	h.	h.	PROPN
easat-6827	520	5	t.	t.	PROPN
easat-6827	520	6	t.	t.	PROPN
easat-6827	520	7	bui	bui	PROPN
easat-6827	520	8	,	,	PUNCT
easat-6827	520	9	q.	q.	PROPN
easat-6827	520	10	t.	t.	PROPN
easat-6827	520	11	t.	t.	PROPN
easat-6827	520	12	bui	bui	PROPN
easat-6827	520	13	,	,	PUNCT
easat-6827	520	14	t.	t.	NOUN
easat-6827	520	15	t.	t.	PROPN
easat-6827	520	16	p.	p.	PROPN
easat-6827	520	17	nguyen	nguyen	PROPN
easat-6827	520	18	,	,	PUNCT
easat-6827	520	19	q.	q.	PROPN
easat-6827	520	20	h.	h.	PROPN
easat-6827	520	21	cao	cao	PROPN
easat-6827	520	22	,	,	PUNCT
easat-6827	520	23	t.	t.	PROPN
easat-6827	520	24	v.	v.	PROPN
easat-6827	520	25	phung	phung	PROPN
easat-6827	520	26	,	,	PUNCT
easat-6827	520	27	and	and	CCONJ
easat-6827	520	28	h.	h.	PROPN
easat-6827	520	29	t.	t.	PROPN
easat-6827	520	30	nguyen	nguyen	PROPN
easat-6827	520	31	,	,	PUNCT
easat-6827	520	32	"	"	PUNCT
easat-6827	520	33	assessing	assess	VERB
easat-6827	520	34	the	the	DET
easat-6827	520	35	relationship	relationship	NOUN
easat-6827	520	36	between	between	ADP
easat-6827	520	37	service	service	NOUN
easat-6827	520	38	quality	quality	NOUN
easat-6827	520	39	,	,	PUNCT
easat-6827	520	40	satisfaction	satisfaction	NOUN
easat-6827	520	41	and	and	CCONJ
easat-6827	520	42	loyalty	loyalty	NOUN
easat-6827	520	43	:	:	PUNCT
easat-6827	520	44	the	the	DET
easat-6827	520	45	vietnamese	vietnamese	ADJ
easat-6827	520	46	higher	high	ADJ
easat-6827	520	47	education	education	NOUN
easat-6827	520	48	experience	experience	NOUN
easat-6827	520	49	,	,	PUNCT
easat-6827	520	50	"	"	PUNCT
easat-6827	520	51	quality	quality	NOUN
easat-6827	520	52	assurance	assurance	NOUN
easat-6827	520	53	in	in	ADP
easat-6827	520	54	education	education	NOUN
easat-6827	520	55	,	,	PUNCT
easat-6827	520	56	vol	vol	NOUN
easat-6827	520	57	.	.	PROPN
easat-6827	520	58	31	31	NUM
easat-6827	520	59	,	,	PUNCT
easat-6827	520	60	no	no	INTJ
easat-6827	520	61	.	.	NOUN
easat-6827	520	62	2	2	NUM
easat-6827	520	63	,	,	PUNCT
easat-6827	520	64	pp	pp	ADJ
easat-6827	520	65	.	.	PUNCT
easat-6827	520	66	197	197	NUM
easat-6827	520	67	-	-	SYM
easat-6827	520	68	214	214	NUM
easat-6827	520	69	,	,	PUNCT
easat-6827	520	70	2023	2023	NUM
easat-6827	520	71	.	.	PUNCT
easat-6827	521	1	https://doi.org/10.1108/qae-01-2022-0015	https://doi.org/10.1108/qae-01-2022-0015	PRON
easat-6827	522	1	[	[	X
easat-6827	522	2	63	63	NUM
easat-6827	522	3	]	]	PUNCT
easat-6827	522	4	n.	n.	PROPN
easat-6827	522	5	f.	f.	PROPN
easat-6827	522	6	naini	naini	PROPN
easat-6827	522	7	,	,	PUNCT
easat-6827	522	8	s.	s.	PROPN
easat-6827	522	9	santoso	santoso	PROPN
easat-6827	522	10	,	,	PUNCT
easat-6827	522	11	t.	t.	PROPN
easat-6827	522	12	s.	s.	PROPN
easat-6827	522	13	andriani	andriani	PROPN
easat-6827	522	14	,	,	PUNCT
easat-6827	522	15	u.	u.	PROPN
easat-6827	522	16	g.	g.	PROPN
easat-6827	522	17	claudia	claudia	PROPN
easat-6827	522	18	,	,	PUNCT
easat-6827	522	19	and	and	CCONJ
easat-6827	522	20	n.	n.	PROPN
easat-6827	522	21	nurfadillah	nurfadillah	PROPN
easat-6827	522	22	,	,	PUNCT
easat-6827	522	23	"	"	PUNCT
easat-6827	522	24	the	the	DET
easat-6827	522	25	effect	effect	NOUN
easat-6827	522	26	of	of	ADP
easat-6827	522	27	product	product	NOUN
easat-6827	522	28	quality	quality	NOUN
easat-6827	522	29	,	,	PUNCT
easat-6827	522	30	service	service	NOUN
easat-6827	522	31	quality	quality	NOUN
easat-6827	522	32	,	,	PUNCT
easat-6827	522	33	customer	customer	NOUN
easat-6827	522	34	satisfaction	satisfaction	NOUN
easat-6827	522	35	on	on	ADP
easat-6827	522	36	customer	customer	NOUN
easat-6827	522	37	loyalty	loyalty	NOUN
easat-6827	522	38	,	,	PUNCT
easat-6827	522	39	"	"	PUNCT
easat-6827	522	40	journal	journal	NOUN
easat-6827	522	41	of	of	ADP
easat-6827	522	42	consumer	consumer	NOUN
easat-6827	522	43	sciences	science	NOUN
easat-6827	522	44	,	,	PUNCT
easat-6827	522	45	vol	vol	NOUN
easat-6827	522	46	.	.	PROPN
easat-6827	522	47	7	7	NUM
easat-6827	522	48	,	,	PUNCT
easat-6827	522	49	no	no	INTJ
easat-6827	522	50	.	.	NOUN
easat-6827	522	51	1	1	NUM
easat-6827	522	52	,	,	PUNCT
easat-6827	522	53	pp	pp	ADJ
easat-6827	522	54	.	.	PUNCT
easat-6827	523	1	34	34	NUM
easat-6827	523	2	-	-	SYM
easat-6827	523	3	50	50	NUM
easat-6827	523	4	,	,	PUNCT
easat-6827	523	5	2022	2022	NUM
easat-6827	523	6	.	.	PUNCT
easat-6827	524	1	https://doi.org/10.29244/jcs.7.1.34-50	https://doi.org/10.29244/jcs.7.1.34-50	ADJ
easat-6827	524	2	[	[	X
easat-6827	524	3	64	64	NUM
easat-6827	524	4	]	]	PUNCT
easat-6827	524	5	m.	m.	NOUN
easat-6827	524	6	saut	saut	NOUN
easat-6827	524	7	and	and	CCONJ
easat-6827	524	8	v.	v.	ADP
easat-6827	524	9	song	song	NOUN
easat-6827	524	10	,	,	PUNCT
easat-6827	524	11	"	"	PUNCT
easat-6827	524	12	influences	influence	NOUN
easat-6827	524	13	of	of	ADP
easat-6827	524	14	airport	airport	NOUN
easat-6827	524	15	service	service	NOUN
easat-6827	524	16	quality	quality	NOUN
easat-6827	524	17	,	,	PUNCT
easat-6827	524	18	satisfaction	satisfaction	NOUN
easat-6827	524	19	,	,	PUNCT
easat-6827	524	20	and	and	CCONJ
easat-6827	524	21	image	image	NOUN
easat-6827	524	22	on	on	ADP
easat-6827	524	23	behavioral	behavioral	ADJ
easat-6827	524	24	intention	intention	NOUN
easat-6827	524	25	towards	towards	ADP
easat-6827	524	26	destination	destination	NOUN
easat-6827	524	27	visit	visit	NOUN
easat-6827	524	28	,	,	PUNCT
easat-6827	524	29	"	"	PUNCT
easat-6827	524	30	urban	urban	ADJ
easat-6827	524	31	,	,	PUNCT
easat-6827	524	32	planning	planning	NOUN
easat-6827	524	33	and	and	CCONJ
easat-6827	524	34	transport	transport	NOUN
easat-6827	524	35	research	research	NOUN
easat-6827	524	36	,	,	PUNCT
easat-6827	524	37	vol	vol	NOUN
easat-6827	524	38	.	.	PROPN
easat-6827	525	1	10	10	NUM
easat-6827	525	2	,	,	PUNCT
easat-6827	525	3	no	no	INTJ
easat-6827	525	4	.	.	NOUN
easat-6827	525	5	1	1	NUM
easat-6827	525	6	,	,	PUNCT
easat-6827	525	7	pp	pp	ADJ
easat-6827	525	8	.	.	PUNCT
easat-6827	526	1	82	82	NUM
easat-6827	526	2	-	-	SYM
easat-6827	526	3	109	109	NUM
easat-6827	526	4	,	,	PUNCT
easat-6827	526	5	2022	2022	NUM
easat-6827	526	6	.	.	PUNCT
easat-6827	527	1	https://doi.org/10.1080/21650020.2022.2054857	https://doi.org/10.1080/21650020.2022.2054857	PROPN
easat-6827	528	1	[	[	X
easat-6827	528	2	65	65	NUM
easat-6827	528	3	]	]	X
easat-6827	528	4	n.	n.	NOUN
easat-6827	528	5	damayanthie	damayanthie	PROPN
easat-6827	528	6	,	,	PUNCT
easat-6827	528	7	d.	d.	PROPN
easat-6827	528	8	ayubi	ayubi	ADV
easat-6827	528	9	,	,	PUNCT
easat-6827	528	10	and	and	CCONJ
easat-6827	528	11	w.	w.	NOUN
easat-6827	528	12	sulistiadi	sulistiadi	PROPN
easat-6827	528	13	,	,	PUNCT
easat-6827	528	14	"	"	PUNCT
easat-6827	528	15	the	the	DET
easat-6827	528	16	relationship	relationship	NOUN
easat-6827	528	17	between	between	ADP
easat-6827	528	18	service	service	NOUN
easat-6827	528	19	quality	quality	NOUN
easat-6827	528	20	,	,	PUNCT
easat-6827	528	21	satisfaction	satisfaction	NOUN
easat-6827	528	22	and	and	CCONJ
easat-6827	528	23	image	image	NOUN
easat-6827	528	24	on	on	ADP
easat-6827	528	25	revisit	revisit	NOUN
easat-6827	528	26	intentions	intention	NOUN
easat-6827	528	27	in	in	ADP
easat-6827	528	28	standard	standard	ADJ
easat-6827	528	29	inpatient	inpatient	NOUN
easat-6827	528	30	class	class	NOUN
easat-6827	528	31	patients	patient	NOUN
easat-6827	528	32	at	at	ADP
easat-6827	528	33	rumah	rumah	PROPN
easat-6827	528	34	sakit	sakit	PROPN
easat-6827	528	35	umum	umum	PROPN
easat-6827	528	36	pusat	pusat	PROPN
easat-6827	528	37	surakarta	surakarta	PROPN
easat-6827	528	38	,	,	PUNCT
easat-6827	528	39	"	"	PUNCT
easat-6827	528	40	international	international	ADJ
easat-6827	528	41	journal	journal	NOUN
easat-6827	528	42	of	of	ADP
easat-6827	528	43	research	research	NOUN
easat-6827	528	44	and	and	CCONJ
easat-6827	528	45	review	review	NOUN
easat-6827	528	46	,	,	PUNCT
easat-6827	528	47	vol	vol	NOUN
easat-6827	528	48	.	.	PROPN
easat-6827	528	49	11	11	NUM
easat-6827	528	50	,	,	PUNCT
easat-6827	528	51	no	no	INTJ
easat-6827	528	52	.	.	NOUN
easat-6827	528	53	1	1	NUM
easat-6827	528	54	,	,	PUNCT
easat-6827	528	55	pp	pp	ADJ
easat-6827	528	56	.	.	PUNCT
easat-6827	528	57	85	85	NUM
easat-6827	528	58	-	-	SYM
easat-6827	528	59	98	98	NUM
easat-6827	528	60	,	,	PUNCT
easat-6827	528	61	2024	2024	NUM
easat-6827	528	62	.	.	PUNCT
easat-6827	529	1	https://doi.org/10.52403/ijrr.20240110	https://doi.org/10.52403/ijrr.20240110	PROPN
easat-6827	529	2	https://doi.org/10.26794/2587-5671-2023-27-6-148-160	https://doi.org/10.26794/2587-5671-2023-27-6-148-160	PROPN
easat-6827	529	3	https://doi.org/10.26794/2587-5671-2023-27-6-148-160	https://doi.org/10.26794/2587-5671-2023-27-6-148-160	PROPN
easat-6827	529	4	https://doi.org/10.17747/2311-7184-2021-5-149-152	https://doi.org/10.17747/2311-7184-2021-5-149-152	ADJ
easat-6827	529	5	https://doi.org/10.18421/tem111-16	https://doi.org/10.18421/tem111-16	PROPN
easat-6827	529	6	https://doi.org/10.32897/jiim.2024.2.2.3404	https://doi.org/10.32897/jiim.2024.2.2.3404	NOUN
easat-6827	529	7	https://doi.org/10.1080/0965254x.2022.2152476	https://doi.org/10.1080/0965254x.2022.2152476	NOUN
easat-6827	529	8	https://doi.org/10.1080/23311975.2024.2316954	https://doi.org/10.1080/23311975.2024.2316954	PROPN
easat-6827	529	9	https://doi.org/10.1016/j.eap.2023.11.033	https://doi.org/10.1016/j.eap.2023.11.033	X
easat-6827	529	10	https://doi.org/10.1145/3543434.3543592	https://doi.org/10.1145/3543434.3543592	NOUN
easat-6827	529	11	https://doi.org/10.4018/978-1-7998-8583-2.ch013	https://doi.org/10.4018/978-1-7998-8583-2.ch013	PROPN
easat-6827	529	12	https://doi.org/10.4018/978-1-7998-8583-2.ch013	https://doi.org/10.4018/978-1-7998-8583-2.ch013	PROPN
easat-6827	529	13	https://doi.org/10.1080/23311975.2021.1937847	https://doi.org/10.1080/23311975.2021.1937847	VERB
easat-6827	529	14	https://doi.org/10.5296/ije.v3i2.1065	https://doi.org/10.5296/ije.v3i2.1065	PROPN
easat-6827	530	1	https://doi.org/10.2307/1251416	https://doi.org/10.2307/1251416	NOUN
easat-6827	530	2	https://doi.org/10.1016/0148-2963(90)90041-b	https://doi.org/10.1016/0148-2963(90)90041-b	PROPN
easat-6827	530	3	https://doi.org/10.1108/eum0000000000366	https://doi.org/10.1108/eum0000000000366	PROPN
easat-6827	530	4	https://doi.org/10.1080/23311886.2023.2296590	https://doi.org/10.1080/23311886.2023.2296590	PROPN
easat-6827	530	5	https://doi.org/10.1108/qae-01-2022-0015	https://doi.org/10.1108/qae-01-2022-0015	PROPN
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easat-6827	530	7	https://doi.org/10.1080/21650020.2022.2054857	https://doi.org/10.1080/21650020.2022.2054857	PROPN
easat-6827	530	8	https://doi.org/10.52403/ijrr.20240110	https://doi.org/10.52403/ijrr.20240110	NOUN
easat-6827	530	9	296	296	NUM
easat-6827	530	10	edelweiss	edelweiss	PROPN
easat-6827	530	11	applied	apply	VERB
easat-6827	530	12	science	science	NOUN
easat-6827	530	13	and	and	CCONJ
easat-6827	530	14	technology	technology	NOUN
easat-6827	530	15	issn	issn	PROPN
easat-6827	530	16	:	:	PUNCT
easat-6827	530	17	2576	2576	NUM
easat-6827	530	18	-	-	SYM
easat-6827	530	19	8484	8484	NUM
easat-6827	530	20	vol	vol	NOUN
easat-6827	530	21	.	.	PROPN
easat-6827	531	1	9	9	NUM
easat-6827	531	2	,	,	PUNCT
easat-6827	531	3	no	no	INTJ
easat-6827	531	4	.	.	NOUN
easat-6827	531	5	5	5	NUM
easat-6827	531	6	:	:	SYM
easat-6827	531	7	282	282	NUM
easat-6827	531	8	-	-	SYM
easat-6827	531	9	299	299	NUM
easat-6827	531	10	,	,	PUNCT
easat-6827	531	11	2025	2025	NUM
easat-6827	531	12	doi	doi	NOUN
easat-6827	531	13	:	:	PUNCT
easat-6827	531	14	10.55214/25768484.v9i5.6827	10.55214/25768484.v9i5.6827	PROPN
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easat-6827	531	16	2025	2025	NUM
easat-6827	531	17	by	by	ADP
easat-6827	531	18	the	the	DET
easat-6827	531	19	authors	author	NOUN
easat-6827	531	20	;	;	PUNCT
easat-6827	531	21	licensee	licensee	PROPN
easat-6827	531	22	learning	learning	NOUN
easat-6827	531	23	gate	gate	NOUN
easat-6827	532	1	[	[	X
easat-6827	532	2	66	66	NUM
easat-6827	532	3	]	]	PUNCT
easat-6827	532	4	m.	m.	PROPN
easat-6827	532	5	r.	r.	PROPN
easat-6827	532	6	khan	khan	PROPN
easat-6827	532	7	,	,	PUNCT
easat-6827	532	8	m.	m.	NOUN
easat-6827	532	9	t.	t.	NOUN
easat-6827	532	10	pervin	pervin	NOUN
easat-6827	532	11	,	,	PUNCT
easat-6827	532	12	m.	m.	NOUN
easat-6827	532	13	z.	z.	PROPN
easat-6827	532	14	u.	u.	PROPN
easat-6827	532	15	arif	arif	PROPN
easat-6827	532	16	,	,	PUNCT
easat-6827	532	17	and	and	CCONJ
easat-6827	532	18	s.	s.	PROPN
easat-6827	532	19	k.	k.	PROPN
easat-6827	532	20	hossain	hossain	PROPN
easat-6827	532	21	,	,	PUNCT
easat-6827	532	22	"	"	PUNCT
easat-6827	532	23	the	the	DET
easat-6827	532	24	impact	impact	NOUN
easat-6827	532	25	of	of	ADP
easat-6827	532	26	technology	technology	NOUN
easat-6827	532	27	service	service	NOUN
easat-6827	532	28	quality	quality	NOUN
easat-6827	532	29	on	on	ADP
easat-6827	532	30	bangladeshi	bangladeshi	ADJ
easat-6827	532	31	banking	banking	NOUN
easat-6827	532	32	consumers	consumer	NOUN
easat-6827	532	33	'	'	PART
easat-6827	532	34	satisfaction	satisfaction	NOUN
easat-6827	532	35	during	during	ADP
easat-6827	532	36	the	the	DET
easat-6827	532	37	pandemic	pandemic	ADJ
easat-6827	532	38	situation	situation	NOUN
easat-6827	532	39	:	:	PUNCT
easat-6827	532	40	green	green	ADJ
easat-6827	532	41	development	development	NOUN
easat-6827	532	42	and	and	CCONJ
easat-6827	532	43	innovation	innovation	NOUN
easat-6827	532	44	perspective	perspective	NOUN
easat-6827	532	45	in	in	ADP
easat-6827	532	46	banking	banking	NOUN
easat-6827	532	47	service	service	NOUN
easat-6827	532	48	,	,	PUNCT
easat-6827	532	49	"	"	PUNCT
easat-6827	532	50	innovation	innovation	NOUN
easat-6827	532	51	and	and	CCONJ
easat-6827	532	52	green	green	ADJ
easat-6827	532	53	development	development	NOUN
easat-6827	532	54	,	,	PUNCT
easat-6827	532	55	vol	vol	NOUN
easat-6827	532	56	.	.	PROPN
easat-6827	532	57	3	3	NUM
easat-6827	532	58	,	,	PUNCT
easat-6827	532	59	no	no	INTJ
easat-6827	532	60	.	.	NOUN
easat-6827	532	61	2	2	NUM
easat-6827	532	62	,	,	PUNCT
easat-6827	532	63	p.	p.	NOUN
easat-6827	532	64	100120	100120	NUM
easat-6827	532	65	,	,	PUNCT
easat-6827	532	66	2024	2024	NUM
easat-6827	532	67	.	.	PUNCT
easat-6827	533	1	https://doi.org/10.1016/j.igd.2023.100120	https://doi.org/10.1016/j.igd.2023.100120	PUNCT
easat-6827	534	1	[	[	X
easat-6827	534	2	67	67	NUM
easat-6827	534	3	]	]	PUNCT
easat-6827	534	4	a.	a.	NOUN
easat-6827	534	5	naraswati	naraswati	PROPN
easat-6827	534	6	,	,	PUNCT
easat-6827	534	7	r.	r.	PROPN
easat-6827	534	8	hardini	hardini	PROPN
easat-6827	534	9	,	,	PUNCT
easat-6827	534	10	k.	k.	PROPN
easat-6827	534	11	digdowiseiso	digdowiseiso	PROPN
easat-6827	534	12	,	,	PUNCT
easat-6827	534	13	and	and	CCONJ
easat-6827	534	14	s.	s.	PROPN
easat-6827	534	15	f.	f.	PROPN
easat-6827	534	16	padlee	padlee	PROPN
easat-6827	534	17	,	,	PUNCT
easat-6827	534	18	"	"	PUNCT
easat-6827	534	19	the	the	DET
easat-6827	534	20	influence	influence	NOUN
easat-6827	534	21	of	of	ADP
easat-6827	534	22	service	service	NOUN
easat-6827	534	23	quality	quality	NOUN
easat-6827	534	24	,	,	PUNCT
easat-6827	534	25	customer	customer	NOUN
easat-6827	534	26	satisfaction	satisfaction	NOUN
easat-6827	534	27	and	and	CCONJ
easat-6827	534	28	company	company	NOUN
easat-6827	534	29	image	image	NOUN
easat-6827	534	30	on	on	ADP
easat-6827	534	31	customer	customer	NOUN
easat-6827	534	32	loyalty	loyalty	NOUN
easat-6827	534	33	of	of	ADP
easat-6827	534	34	bank	bank	NOUN
easat-6827	534	35	mandiri	mandiri	NOUN
easat-6827	534	36	kcp	kcp	PROPN
easat-6827	534	37	bendungan	bendungan	PROPN
easat-6827	534	38	hilir	hilir	NOUN
easat-6827	534	39	,	,	PUNCT
easat-6827	534	40	central	central	ADJ
easat-6827	534	41	jakarta	jakarta	PROPN
easat-6827	534	42	,	,	PUNCT
easat-6827	534	43	"	"	PUNCT
easat-6827	534	44	equivalent	equivalent	ADJ
easat-6827	534	45	:	:	PUNCT
easat-6827	534	46	jurnal	jurnal	ADJ
easat-6827	534	47	ilmiah	ilmiah	NOUN
easat-6827	534	48	sosial	sosial	ADJ
easat-6827	534	49	teknik	teknik	NOUN
easat-6827	534	50	(	(	PUNCT
easat-6827	534	51	jequi	jequi	PROPN
easat-6827	534	52	)	)	PUNCT
easat-6827	534	53	,	,	PUNCT
easat-6827	534	54	vol	vol	NOUN
easat-6827	534	55	.	.	PROPN
easat-6827	535	1	6	6	NUM
easat-6827	535	2	,	,	PUNCT
easat-6827	535	3	no	no	INTJ
easat-6827	535	4	.	.	NOUN
easat-6827	535	5	1	1	NUM
easat-6827	535	6	,	,	PUNCT
easat-6827	535	7	2024	2024	NUM
easat-6827	535	8	.	.	PUNCT
easat-6827	536	1	https://doi.org/10.59261/jequi.v6i1.172	https://doi.org/10.59261/jequi.v6i1.172	NOUN
easat-6827	536	2	[	[	X
easat-6827	536	3	68	68	NUM
easat-6827	536	4	]	]	PUNCT
easat-6827	536	5	q.	q.	PROPN
easat-6827	536	6	zhou	zhou	PROPN
easat-6827	536	7	et	et	PROPN
easat-6827	536	8	al	al	PROPN
easat-6827	536	9	.	.	PROPN
easat-6827	536	10	,	,	PUNCT
easat-6827	536	11	"	"	PUNCT
easat-6827	536	12	a	a	DET
easat-6827	536	13	study	study	NOUN
easat-6827	536	14	on	on	ADP
easat-6827	536	15	factors	factor	NOUN
easat-6827	536	16	affecting	affect	VERB
easat-6827	536	17	service	service	NOUN
easat-6827	536	18	quality	quality	NOUN
easat-6827	536	19	and	and	CCONJ
easat-6827	536	20	loyalty	loyalty	NOUN
easat-6827	536	21	intention	intention	NOUN
easat-6827	536	22	in	in	ADP
easat-6827	536	23	mobile	mobile	ADJ
easat-6827	536	24	banking	banking	NOUN
easat-6827	536	25	,	,	PUNCT
easat-6827	536	26	"	"	PUNCT
easat-6827	536	27	journal	journal	NOUN
easat-6827	536	28	of	of	ADP
easat-6827	536	29	retailing	retailing	NOUN
easat-6827	536	30	and	and	CCONJ
easat-6827	536	31	consumer	consumer	NOUN
easat-6827	536	32	services	service	NOUN
easat-6827	536	33	,	,	PUNCT
easat-6827	536	34	vol	vol	NOUN
easat-6827	536	35	.	.	PROPN
easat-6827	536	36	60	60	NUM
easat-6827	536	37	,	,	PUNCT
easat-6827	536	38	p.	p.	NOUN
easat-6827	536	39	102424	102424	NUM
easat-6827	536	40	,	,	PUNCT
easat-6827	536	41	2021	2021	NUM
easat-6827	536	42	.	.	PUNCT
easat-6827	537	1	https://doi.org/10.1016/j.jretconser.2020.102424	https://doi.org/10.1016/j.jretconser.2020.102424	PROPN
easat-6827	537	2	[	[	X
easat-6827	537	3	69	69	NUM
easat-6827	537	4	]	]	X
easat-6827	537	5	n.	n.	PROPN
easat-6827	537	6	wu	wu	PROPN
easat-6827	537	7	,	,	PUNCT
easat-6827	537	8	h.	h.	PROPN
easat-6827	537	9	wu	wu	PROPN
easat-6827	537	10	,	,	PUNCT
easat-6827	537	11	and	and	CCONJ
easat-6827	537	12	f.	f.	PROPN
easat-6827	537	13	zhang	zhang	PROPN
easat-6827	537	14	,	,	PUNCT
easat-6827	537	15	"	"	PUNCT
easat-6827	537	16	evaluation	evaluation	NOUN
easat-6827	537	17	of	of	ADP
easat-6827	537	18	the	the	DET
easat-6827	537	19	construction	construction	NOUN
easat-6827	537	20	of	of	ADP
easat-6827	537	21	a	a	DET
easat-6827	537	22	data	datum	NOUN
easat-6827	537	23	center	center	NOUN
easat-6827	537	24	-	-	PUNCT
easat-6827	537	25	driven	drive	VERB
easat-6827	537	26	financial	financial	ADJ
easat-6827	537	27	shared	share	VERB
easat-6827	537	28	service	service	NOUN
easat-6827	537	29	platform	platform	NOUN
easat-6827	537	30	from	from	ADP
easat-6827	537	31	the	the	DET
easat-6827	537	32	remote	remote	ADJ
easat-6827	537	33	multimedia	multimedia	NOUN
easat-6827	537	34	network	network	NOUN
easat-6827	537	35	perspective	perspective	NOUN
easat-6827	537	36	,	,	PUNCT
easat-6827	537	37	"	"	PUNCT
easat-6827	537	38	international	international	ADJ
easat-6827	537	39	journal	journal	NOUN
easat-6827	537	40	of	of	ADP
easat-6827	537	41	information	information	NOUN
easat-6827	537	42	technologies	technology	NOUN
easat-6827	537	43	and	and	CCONJ
easat-6827	537	44	systems	system	NOUN
easat-6827	537	45	approach	approach	NOUN
easat-6827	537	46	(	(	PUNCT
easat-6827	537	47	ijitsa	ijitsa	NOUN
easat-6827	537	48	)	)	PUNCT
easat-6827	537	49	,	,	PUNCT
easat-6827	537	50	vol	vol	NOUN
easat-6827	537	51	.	.	PROPN
easat-6827	537	52	16	16	NUM
easat-6827	537	53	,	,	PUNCT
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easat-6827	537	55	.	.	NOUN
easat-6827	537	56	3	3	NUM
easat-6827	537	57	,	,	PUNCT
easat-6827	537	58	pp	pp	ADJ
easat-6827	537	59	.	.	PUNCT
easat-6827	538	1	1	1	NUM
easat-6827	538	2	-	-	SYM
easat-6827	538	3	15	15	NUM
easat-6827	538	4	,	,	PUNCT
easat-6827	538	5	2023	2023	NUM
easat-6827	538	6	.	.	PUNCT
easat-6827	539	1	https://doi.org/10.4018/ijitsa.320178	https://doi.org/10.4018/ijitsa.320178	NOUN
easat-6827	540	1	[	[	X
easat-6827	540	2	70	70	NUM
easat-6827	540	3	]	]	PUNCT
easat-6827	540	4	x.	x.	PROPN
easat-6827	540	5	chen	chen	PROPN
easat-6827	540	6	,	,	PUNCT
easat-6827	540	7	q.	q.	PROPN
easat-6827	540	8	dai	dai	PROPN
easat-6827	540	9	,	,	PUNCT
easat-6827	540	10	and	and	CCONJ
easat-6827	540	11	c.	c.	PROPN
easat-6827	540	12	na	na	PROPN
easat-6827	540	13	,	,	PUNCT
easat-6827	540	14	"	"	PUNCT
easat-6827	540	15	how	how	SCONJ
easat-6827	540	16	finance	finance	NOUN
easat-6827	540	17	shared	share	VERB
easat-6827	540	18	services	service	NOUN
easat-6827	540	19	affect	affect	VERB
easat-6827	540	20	profitability	profitability	NOUN
easat-6827	540	21	:	:	PUNCT
easat-6827	540	22	an	an	DET
easat-6827	540	23	it	it	PRON
easat-6827	540	24	business	business	NOUN
easat-6827	540	25	value	value	NOUN
easat-6827	540	26	perspective	perspective	NOUN
easat-6827	540	27	,	,	PUNCT
easat-6827	540	28	"	"	PUNCT
easat-6827	540	29	information	information	NOUN
easat-6827	540	30	technology	technology	NOUN
easat-6827	540	31	and	and	CCONJ
easat-6827	540	32	management	management	NOUN
easat-6827	540	33	,	,	PUNCT
easat-6827	540	34	vol	vol	NOUN
easat-6827	540	35	.	.	PROPN
easat-6827	540	36	25	25	NUM
easat-6827	540	37	,	,	PUNCT
easat-6827	540	38	no	no	INTJ
easat-6827	540	39	.	.	NOUN
easat-6827	540	40	4	4	NUM
easat-6827	540	41	,	,	PUNCT
easat-6827	540	42	pp	pp	ADJ
easat-6827	540	43	.	.	PUNCT
easat-6827	540	44	367	367	NUM
easat-6827	540	45	-	-	SYM
easat-6827	540	46	382	382	NUM
easat-6827	540	47	,	,	PUNCT
easat-6827	540	48	2024	2024	NUM
easat-6827	540	49	.	.	PUNCT
easat-6827	541	1	https://doi.org/10.1007/s10799-023-003911	https://doi.org/10.1007/s10799-023-003911	PRON
easat-6827	541	2	[	[	X
easat-6827	541	3	71	71	NUM
easat-6827	541	4	]	]	PUNCT
easat-6827	541	5	a.	a.	NOUN
easat-6827	541	6	avdekins	avdekin	NOUN
easat-6827	541	7	and	and	CCONJ
easat-6827	541	8	m.	m.	NOUN
easat-6827	541	9	savrasovs	savrasovs	NOUN
easat-6827	541	10	,	,	PUNCT
easat-6827	541	11	"	"	PUNCT
easat-6827	541	12	design	design	NOUN
easat-6827	541	13	and	and	CCONJ
easat-6827	541	14	prototyping	prototyping	NOUN
easat-6827	541	15	of	of	ADP
easat-6827	541	16	iod	iod	NOUN
easat-6827	541	17	shared	share	VERB
easat-6827	541	18	service	service	NOUN
easat-6827	541	19	for	for	ADP
easat-6827	541	20	small	small	ADJ
easat-6827	541	21	and	and	CCONJ
easat-6827	541	22	medium	medium	ADJ
easat-6827	541	23	enterprise	enterprise	NOUN
easat-6827	541	24	,	,	PUNCT
easat-6827	541	25	"	"	PUNCT
easat-6827	541	26	in	in	ADP
easat-6827	541	27	in	in	ADP
easat-6827	541	28	data	data	NOUN
easat-6827	541	29	analytics	analytic	NOUN
easat-6827	541	30	:	:	PUNCT
easat-6827	541	31	paving	pave	VERB
easat-6827	541	32	the	the	DET
easat-6827	541	33	way	way	NOUN
easat-6827	541	34	to	to	PART
easat-6827	541	35	sustainable	sustainable	VERB
easat-6827	541	36	urban	urban	ADJ
easat-6827	541	37	mobility	mobility	NOUN
easat-6827	541	38	:	:	PUNCT
easat-6827	541	39	proceedings	proceeding	NOUN
easat-6827	541	40	of	of	ADP
easat-6827	541	41	4th	4th	ADJ
easat-6827	541	42	conference	conference	NOUN
easat-6827	541	43	on	on	ADP
easat-6827	541	44	sustainable	sustainable	ADJ
easat-6827	541	45	urban	urban	ADJ
easat-6827	541	46	mobility	mobility	NOUN
easat-6827	541	47	(	(	PUNCT
easat-6827	541	48	csum2018	csum2018	PROPN
easat-6827	541	49	)	)	PUNCT
easat-6827	541	50	,	,	PUNCT
easat-6827	541	51	24	24	NUM
easat-6827	541	52	-	-	SYM
easat-6827	541	53	25	25	NUM
easat-6827	541	54	may	may	PROPN
easat-6827	541	55	,	,	PUNCT
easat-6827	541	56	skiathos	skiathos	PROPN
easat-6827	541	57	island	island	PROPN
easat-6827	541	58	,	,	PUNCT
easat-6827	541	59	greece	greece	PROPN
easat-6827	541	60	(	(	PUNCT
easat-6827	541	61	pp	pp	PROPN
easat-6827	541	62	.	.	PUNCT
easat-6827	542	1	823	823	NUM
easat-6827	542	2	-	-	SYM
easat-6827	542	3	830	830	NUM
easat-6827	542	4	)	)	PUNCT
easat-6827	542	5	.	.	PUNCT
easat-6827	543	1	springer	springer	NOUN
easat-6827	543	2	international	international	ADJ
easat-6827	543	3	publishing	publishing	NOUN
easat-6827	543	4	,	,	PUNCT
easat-6827	543	5	2019	2019	NUM
easat-6827	543	6	.	.	PUNCT
easat-6827	544	1	[	[	X
easat-6827	544	2	72	72	NUM
easat-6827	544	3	]	]	X
easat-6827	544	4	p.	p.	NOUN
easat-6827	544	5	c.	c.	PROPN
easat-6827	544	6	richter	richter	PROPN
easat-6827	544	7	and	and	CCONJ
easat-6827	544	8	r.	r.	PROPN
easat-6827	544	9	brühl	brühl	NOUN
easat-6827	544	10	,	,	PUNCT
easat-6827	544	11	"	"	PUNCT
easat-6827	544	12	shared	share	VERB
easat-6827	544	13	service	service	NOUN
easat-6827	544	14	implementation	implementation	NOUN
easat-6827	544	15	in	in	ADP
easat-6827	544	16	multidivisional	multidivisional	ADJ
easat-6827	544	17	organizations	organization	NOUN
easat-6827	544	18	:	:	PUNCT
easat-6827	544	19	a	a	DET
easat-6827	544	20	meta	meta	ADJ
easat-6827	544	21	-	-	PUNCT
easat-6827	544	22	synthesis	synthesis	NOUN
easat-6827	544	23	study	study	NOUN
easat-6827	544	24	,	,	PUNCT
easat-6827	544	25	"	"	PUNCT
easat-6827	544	26	journal	journal	NOUN
easat-6827	544	27	of	of	ADP
easat-6827	544	28	general	general	ADJ
easat-6827	544	29	management	management	NOUN
easat-6827	544	30	,	,	PUNCT
easat-6827	544	31	vol	vol	NOUN
easat-6827	544	32	.	.	PROPN
easat-6827	544	33	46	46	NUM
easat-6827	544	34	,	,	PUNCT
easat-6827	544	35	no	no	INTJ
easat-6827	544	36	.	.	NOUN
easat-6827	544	37	2	2	NUM
easat-6827	544	38	,	,	PUNCT
easat-6827	544	39	pp	pp	ADJ
easat-6827	544	40	.	.	PUNCT
easat-6827	545	1	73	73	NUM
easat-6827	545	2	-	-	SYM
easat-6827	545	3	90	90	NUM
easat-6827	545	4	,	,	PUNCT
easat-6827	545	5	2021	2021	NUM
easat-6827	545	6	.	.	PUNCT
easat-6827	546	1	[	[	X
easat-6827	546	2	73	73	NUM
easat-6827	546	3	]	]	PUNCT
easat-6827	546	4	a.	a.	NOUN
easat-6827	546	5	paagman	paagman	NOUN
easat-6827	546	6	,	,	PUNCT
easat-6827	546	7	"	"	PUNCT
easat-6827	546	8	only	only	ADV
easat-6827	546	9	for	for	ADP
easat-6827	546	10	the	the	DET
easat-6827	546	11	money	money	NOUN
easat-6827	546	12	?	?	PUNCT
easat-6827	546	13	:	:	PUNCT
easat-6827	546	14	motives	motive	NOUN
easat-6827	546	15	for	for	ADP
easat-6827	546	16	introducing	introduce	VERB
easat-6827	546	17	shared	share	VERB
easat-6827	546	18	services	service	NOUN
easat-6827	546	19	in	in	ADP
easat-6827	546	20	government	government	NOUN
easat-6827	546	21	organizations	organization	NOUN
easat-6827	546	22	"	"	PUNCT
easat-6827	546	23	,	,	PUNCT
easat-6827	546	24	master	master	NOUN
easat-6827	546	25	's	's	PART
easat-6827	546	26	thesis	thesis	NOUN
easat-6827	546	27	,	,	PUNCT
easat-6827	546	28	university	university	PROPN
easat-6827	546	29	of	of	ADP
easat-6827	546	30	twente	twente	PROPN
easat-6827	546	31	,	,	PUNCT
easat-6827	546	32	2012	2012	NUM
easat-6827	546	33	.	.	PUNCT
easat-6827	547	1	[	[	X
easat-6827	547	2	74	74	NUM
easat-6827	547	3	]	]	X
easat-6827	547	4	n.	n.	PROPN
easat-6827	547	5	m.	m.	PROPN
easat-6827	547	6	r.	r.	PROPN
easat-6827	547	7	s.	s.	PROPN
easat-6827	547	8	h.	h.	PROPN
easat-6827	547	9	b.	b.	PROPN
easat-6827	547	10	shuib	shuib	PROPN
easat-6827	547	11	,	,	PUNCT
easat-6827	547	12	"	"	PUNCT
easat-6827	547	13	understanding	understand	VERB
easat-6827	547	14	the	the	DET
easat-6827	547	15	impact	impact	NOUN
easat-6827	547	16	of	of	ADP
easat-6827	547	17	internal	internal	ADJ
easat-6827	547	18	service	service	NOUN
easat-6827	547	19	quality	quality	NOUN
easat-6827	547	20	(	(	PUNCT
easat-6827	547	21	servqual	servqual	ADJ
easat-6827	547	22	)	)	PUNCT
easat-6827	547	23	on	on	ADP
easat-6827	547	24	internal	internal	ADJ
easat-6827	547	25	customer	customer	NOUN
easat-6827	547	26	satisfaction	satisfaction	NOUN
easat-6827	547	27	:	:	PUNCT
easat-6827	547	28	a	a	DET
easat-6827	547	29	study	study	NOUN
easat-6827	547	30	at	at	ADP
easat-6827	547	31	one	one	NUM
easat-6827	547	32	of	of	ADP
easat-6827	547	33	the	the	DET
easat-6827	547	34	private	private	ADJ
easat-6827	547	35	companies	company	NOUN
easat-6827	547	36	in	in	ADP
easat-6827	547	37	malaysia	malaysia	PROPN
easat-6827	547	38	,	,	PUNCT
easat-6827	547	39	"	"	PUNCT
easat-6827	547	40	international	international	ADJ
easat-6827	547	41	journal	journal	NOUN
easat-6827	547	42	of	of	ADP
easat-6827	547	43	accounting	accounting	NOUN
easat-6827	547	44	,	,	PUNCT
easat-6827	547	45	finance	finance	NOUN
easat-6827	547	46	and	and	CCONJ
easat-6827	547	47	business	business	NOUN
easat-6827	547	48	,	,	PUNCT
easat-6827	547	49	vol	vol	NOUN
easat-6827	547	50	.	.	PROPN
easat-6827	547	51	7	7	NUM
easat-6827	547	52	,	,	PUNCT
easat-6827	547	53	no	no	INTJ
easat-6827	547	54	.	.	NOUN
easat-6827	547	55	44	44	NUM
easat-6827	547	56	,	,	PUNCT
easat-6827	547	57	pp	pp	ADJ
easat-6827	547	58	.	.	PUNCT
easat-6827	548	1	188–197	188–197	NUM
easat-6827	548	2	,	,	PUNCT
easat-6827	548	3	2022	2022	NUM
easat-6827	548	4	.	.	PUNCT
easat-6827	549	1	[	[	X
easat-6827	549	2	75	75	NUM
easat-6827	549	3	]	]	PUNCT
easat-6827	549	4	s.	s.	PROPN
easat-6827	549	5	keiser	keiser	PROPN
easat-6827	549	6	and	and	CCONJ
easat-6827	549	7	p.	p.	PROPN
easat-6827	549	8	g.	g.	PROPN
easat-6827	549	9	tortora	tortora	PROPN
easat-6827	549	10	,	,	PUNCT
easat-6827	549	11	"	"	PUNCT
easat-6827	549	12	the	the	DET
easat-6827	549	13	fairchild	fairchild	PROPN
easat-6827	549	14	books	book	NOUN
easat-6827	549	15	dictionary	dictionary	ADJ
easat-6827	549	16	of	of	ADP
easat-6827	549	17	fashion	fashion	NOUN
easat-6827	549	18	,	,	PUNCT
easat-6827	549	19	"	"	PUNCT
easat-6827	549	20	2021	2021	NUM
easat-6827	549	21	.	.	PUNCT
easat-6827	549	22	https://doi.org/10.5040/9781501365287.1490	https://doi.org/10.5040/9781501365287.1490	PART
easat-6827	550	1	[	[	X
easat-6827	550	2	76	76	NUM
easat-6827	550	3	]	]	X
easat-6827	550	4	m.	m.	NOUN
easat-6827	550	5	m.	m.	PROPN
easat-6827	550	6	ahmed	ahmed	PROPN
easat-6827	550	7	,	,	PUNCT
easat-6827	550	8	m.	m.	NOUN
easat-6827	550	9	khudari	khudari	PROPN
easat-6827	550	10	,	,	PUNCT
easat-6827	550	11	a.	a.	NOUN
easat-6827	550	12	m.	m.	PROPN
easat-6827	550	13	hussein	hussein	PROPN
easat-6827	550	14	,	,	PUNCT
easat-6827	550	15	and	and	CCONJ
easat-6827	550	16	j.	j.	PROPN
easat-6827	550	17	jais	jais	PROPN
easat-6827	550	18	,	,	PUNCT
easat-6827	550	19	"	"	PUNCT
easat-6827	550	20	quality	quality	NOUN
easat-6827	550	21	of	of	ADP
easat-6827	550	22	work	work	NOUN
easat-6827	550	23	life	life	NOUN
easat-6827	550	24	,	,	PUNCT
easat-6827	550	25	job	job	NOUN
easat-6827	550	26	enrichment	enrichment	NOUN
easat-6827	550	27	and	and	CCONJ
easat-6827	550	28	their	their	PRON
easat-6827	550	29	impact	impact	NOUN
easat-6827	550	30	on	on	ADP
easat-6827	550	31	employee	employee	NOUN
easat-6827	550	32	retention	retention	NOUN
easat-6827	550	33	:	:	PUNCT
easat-6827	550	34	exploratory	exploratory	ADJ
easat-6827	550	35	research	research	NOUN
easat-6827	550	36	in	in	ADP
easat-6827	550	37	private	private	ADJ
easat-6827	550	38	colleges	college	NOUN
easat-6827	550	39	in	in	ADP
easat-6827	550	40	baghdad	baghdad	PROPN
easat-6827	550	41	,	,	PUNCT
easat-6827	550	42	"	"	PUNCT
easat-6827	550	43	wseas	wsea	VERB
easat-6827	550	44	transactions	transaction	NOUN
easat-6827	550	45	on	on	ADP
easat-6827	550	46	business	business	NOUN
easat-6827	550	47	and	and	CCONJ
easat-6827	550	48	economics	economic	NOUN
easat-6827	550	49	,	,	PUNCT
easat-6827	550	50	vol	vol	NOUN
easat-6827	550	51	.	.	PROPN
easat-6827	550	52	20	20	NUM
easat-6827	550	53	,	,	PUNCT
easat-6827	550	54	pp	pp	ADJ
easat-6827	550	55	.	.	PUNCT
easat-6827	551	1	848	848	NUM
easat-6827	551	2	-	-	SYM
easat-6827	551	3	858	858	NUM
easat-6827	551	4	,	,	PUNCT
easat-6827	551	5	2023	2023	NUM
easat-6827	551	6	.	.	PUNCT
easat-6827	552	1	https://doi.org/10.37394/23207.2023.20.78	https://doi.org/10.37394/23207.2023.20.78	NOUN
easat-6827	552	2	[	[	X
easat-6827	552	3	77	77	X
easat-6827	552	4	]	]	PUNCT
easat-6827	552	5	p.	p.	PROPN
easat-6827	552	6	naidu	naidu	PROPN
easat-6827	552	7	and	and	CCONJ
easat-6827	552	8	d.	d.	PROPN
easat-6827	552	9	r.	r.	PROPN
easat-6827	552	10	raveendran	raveendran	PROPN
easat-6827	552	11	,	,	PUNCT
easat-6827	552	12	"	"	PUNCT
easat-6827	552	13	shedding	shed	VERB
easat-6827	552	14	light	light	NOUN
easat-6827	552	15	on	on	ADP
easat-6827	552	16	internal	internal	ADJ
easat-6827	552	17	customer	customer	NOUN
easat-6827	552	18	plight	plight	NOUN
easat-6827	552	19	in	in	ADP
easat-6827	552	20	the	the	DET
easat-6827	552	21	shared	share	VERB
easat-6827	552	22	service	service	NOUN
easat-6827	552	23	environment	environment	NOUN
easat-6827	552	24	,	,	PUNCT
easat-6827	552	25	"	"	PUNCT
easat-6827	552	26	in	in	ADP
easat-6827	552	27	proceedings	proceeding	NOUN
easat-6827	552	28	of	of	ADP
easat-6827	552	29	the	the	DET
easat-6827	552	30	international	international	ADJ
easat-6827	552	31	symposium	symposium	NOUN
easat-6827	552	32	&	&	CCONJ
easat-6827	552	33	exhibition	exhibition	NOUN
easat-6827	552	34	on	on	ADP
easat-6827	552	35	business	business	NOUN
easat-6827	552	36	and	and	CCONJ
easat-6827	552	37	accounting	account	VERB
easat-6827	552	38	2022	2022	NUM
easat-6827	552	39	(	(	PUNCT
easat-6827	552	40	iseba	iseba	NOUN
easat-6827	552	41	2022	2022	NUM
easat-6827	552	42	)	)	PUNCT
easat-6827	552	43	,	,	PUNCT
easat-6827	552	44	28	28	NUM
easat-6827	552	45	september	september	PROPN
easat-6827	552	46	2022	2022	NUM
easat-6827	552	47	,	,	PUNCT
easat-6827	552	48	malaysia	malaysia	PROPN
easat-6827	552	49	,	,	PUNCT
easat-6827	552	50	1	1	X
easat-6827	552	51	.	.	PUNCT
easat-6827	552	52	https://doi.org/10.15405/epfe.23081.37	https://doi.org/10.15405/epfe.23081.37	PROPN
easat-6827	552	53	,	,	PUNCT
easat-6827	552	54	2023	2023	NUM
easat-6827	552	55	.	.	PUNCT
easat-6827	553	1	[	[	X
easat-6827	553	2	78	78	NUM
easat-6827	553	3	]	]	PUNCT
easat-6827	553	4	m.	m.	NOUN
easat-6827	553	5	preuss	preuss	PROPN
easat-6827	553	6	,	,	PUNCT
easat-6827	553	7	f.	f.	PROPN
easat-6827	553	8	o.	o.	PROPN
easat-6827	553	9	santini	santini	PROPN
easat-6827	553	10	,	,	PUNCT
easat-6827	553	11	and	and	CCONJ
easat-6827	553	12	d.	d.	PROPN
easat-6827	553	13	a.	a.	PROPN
easat-6827	553	14	marconatto	marconatto	PROPN
easat-6827	553	15	,	,	PUNCT
easat-6827	553	16	"	"	PUNCT
easat-6827	553	17	complaint	complaint	NOUN
easat-6827	553	18	management	management	NOUN
easat-6827	553	19	:	:	PUNCT
easat-6827	553	20	the	the	DET
easat-6827	553	21	impact	impact	NOUN
easat-6827	553	22	of	of	ADP
easat-6827	553	23	post	post	ADJ
easat-6827	553	24	-	-	ADJ
easat-6827	553	25	complaint	complaint	ADJ
easat-6827	553	26	satisfaction	satisfaction	NOUN
easat-6827	553	27	on	on	ADP
easat-6827	553	28	organizational	organizational	ADJ
easat-6827	553	29	behavior	behavior	NOUN
easat-6827	553	30	,	,	PUNCT
easat-6827	553	31	"	"	PUNCT
easat-6827	553	32	ram	ram	NOUN
easat-6827	553	33	.	.	PUNCT
easat-6827	554	1	revista	revista	PROPN
easat-6827	554	2	de	de	PROPN
easat-6827	554	3	administração	administração	PROPN
easat-6827	554	4	mackenzie	mackenzie	PROPN
easat-6827	554	5	,	,	PUNCT
easat-6827	554	6	vol	vol	NOUN
easat-6827	554	7	.	.	PROPN
easat-6827	554	8	23	23	NUM
easat-6827	554	9	,	,	PUNCT
easat-6827	554	10	no	no	INTJ
easat-6827	554	11	.	.	NOUN
easat-6827	554	12	2	2	NUM
easat-6827	554	13	,	,	PUNCT
easat-6827	554	14	p.	p.	NOUN
easat-6827	554	15	eramg220145	eramg220145	PROPN
easat-6827	554	16	,	,	PUNCT
easat-6827	554	17	2022	2022	NUM
easat-6827	554	18	.	.	PUNCT
easat-6827	555	1	https://doi.org/10.1590/1678-6971/eramg220145.en	https://doi.org/10.1590/1678-6971/eramg220145.en	ADJ
easat-6827	555	2	[	[	X
easat-6827	555	3	79	79	NUM
easat-6827	555	4	]	]	X
easat-6827	555	5	b.	b.	PROPN
easat-6827	555	6	terry	terry	PROPN
easat-6827	555	7	and	and	CCONJ
easat-6827	555	8	m.	m.	NOUN
easat-6827	555	9	helmold	helmold	NOUN
easat-6827	555	10	,	,	PUNCT
easat-6827	555	11	"	"	PUNCT
easat-6827	555	12	outsourcing	outsource	VERB
easat-6827	555	13	negotiations	negotiation	NOUN
easat-6827	555	14	,	,	PUNCT
easat-6827	555	15	"	"	PUNCT
easat-6827	555	16	successful	successful	ADJ
easat-6827	555	17	international	international	ADJ
easat-6827	555	18	negotiations	negotiation	NOUN
easat-6827	555	19	:	:	PUNCT
easat-6827	555	20	a	a	DET
easat-6827	555	21	practical	practical	ADJ
easat-6827	555	22	guide	guide	NOUN
easat-6827	555	23	for	for	ADP
easat-6827	555	24	managing	manage	VERB
easat-6827	555	25	transactions	transaction	NOUN
easat-6827	555	26	and	and	CCONJ
easat-6827	555	27	deals	deal	NOUN
easat-6827	555	28	,	,	PUNCT
easat-6827	555	29	pp	pp	ADJ
easat-6827	555	30	.	.	PUNCT
easat-6827	556	1	183	183	NUM
easat-6827	556	2	-	-	SYM
easat-6827	556	3	188	188	NUM
easat-6827	556	4	,	,	PUNCT
easat-6827	556	5	2020	2020	NUM
easat-6827	556	6	.	.	PUNCT
easat-6827	556	7	https://doi.org/10.1007/978-3-030-33483-3_12	https://doi.org/10.1007/978-3-030-33483-3_12	PROPN
easat-6827	557	1	[	[	X
easat-6827	557	2	80	80	NUM
easat-6827	557	3	]	]	PUNCT
easat-6827	557	4	parasuraman	parasuraman	NOUN
easat-6827	557	5	,	,	PUNCT
easat-6827	557	6	v.	v.	PROPN
easat-6827	557	7	zeithaml	zeithaml	PROPN
easat-6827	557	8	,	,	PUNCT
easat-6827	557	9	and	and	CCONJ
easat-6827	557	10	l.	l.	PROPN
easat-6827	557	11	l.	l.	PROPN
easat-6827	557	12	berry	berry	PROPN
easat-6827	557	13	,	,	PUNCT
easat-6827	557	14	"	"	PUNCT
easat-6827	557	15	serqual	serqual	ADJ
easat-6827	557	16	:	:	PUNCT
easat-6827	557	17	a	a	DET
easat-6827	557	18	multiple	multiple	ADJ
easat-6827	557	19	-	-	PUNCT
easat-6827	557	20	item	item	NOUN
easat-6827	557	21	scale	scale	NOUN
easat-6827	557	22	for	for	ADP
easat-6827	557	23	measuring	measure	VERB
easat-6827	557	24	consumer	consumer	NOUN
easat-6827	557	25	perceptions	perception	NOUN
easat-6827	557	26	of	of	ADP
easat-6827	557	27	service	service	NOUN
easat-6827	557	28	quality	quality	NOUN
easat-6827	557	29	,	,	PUNCT
easat-6827	557	30	"	"	PUNCT
easat-6827	557	31	in	in	ADP
easat-6827	557	32	journal	journal	NOUN
easat-6827	557	33	of	of	ADP
easat-6827	557	34	retailing	retailing	NOUN
easat-6827	557	35	,	,	PUNCT
easat-6827	557	36	vol	vol	NOUN
easat-6827	557	37	.	.	PROPN
easat-6827	557	38	64	64	NUM
easat-6827	557	39	,	,	PUNCT
easat-6827	557	40	1988	1988	NUM
easat-6827	557	41	.	.	PUNCT
easat-6827	558	1	https://doi.org/10.1016/s0148-2963(99)00084-3	https://doi.org/10.1016/s0148-2963(99)00084-3	NOUN
easat-6827	559	1	[	[	X
easat-6827	559	2	81	81	NUM
easat-6827	559	3	]	]	PUNCT
easat-6827	559	4	a.	a.	NOUN
easat-6827	559	5	parasuraman	parasuraman	NOUN
easat-6827	559	6	,	,	PUNCT
easat-6827	559	7	v.	v.	ADP
easat-6827	559	8	a.	a.	NOUN
easat-6827	559	9	zeithaml	zeithaml	PROPN
easat-6827	559	10	,	,	PUNCT
easat-6827	559	11	and	and	CCONJ
easat-6827	559	12	l.	l.	PROPN
easat-6827	559	13	l.	l.	PROPN
easat-6827	559	14	berry	berry	PROPN
easat-6827	559	15	,	,	PUNCT
easat-6827	559	16	"	"	PUNCT
easat-6827	559	17	servqual	servqual	ADJ
easat-6827	559	18	instrument	instrument	NOUN
easat-6827	559	19	,	,	PUNCT
easat-6827	559	20	"	"	PUNCT
easat-6827	559	21	journal	journal	NOUN
easat-6827	559	22	of	of	ADP
easat-6827	559	23	retailing	retailing	NOUN
easat-6827	559	24	,	,	PUNCT
easat-6827	559	25	1988	1988	NUM
easat-6827	559	26	.	.	PUNCT
easat-6827	560	1	[	[	X
easat-6827	560	2	82	82	NUM
easat-6827	560	3	]	]	PUNCT
easat-6827	560	4	z.	z.	PROPN
easat-6827	560	5	ilmi	ilmi	PROPN
easat-6827	560	6	,	,	PUNCT
easat-6827	560	7	d.	d.	PROPN
easat-6827	560	8	c.	c.	PROPN
easat-6827	560	9	darma	darma	PROPN
easat-6827	560	10	,	,	PUNCT
easat-6827	560	11	and	and	CCONJ
easat-6827	560	12	t.	t.	PROPN
easat-6827	560	13	c.	c.	PROPN
easat-6827	560	14	wijayanti	wijayanti	PROPN
easat-6827	560	15	,	,	PUNCT
easat-6827	560	16	"	"	PUNCT
easat-6827	560	17	can	can	AUX
easat-6827	560	18	servqual	servqual	ADJ
easat-6827	560	19	mediate	mediate	VERB
easat-6827	560	20	from	from	ADP
easat-6827	560	21	the	the	DET
easat-6827	560	22	store	store	NOUN
easat-6827	560	23	atmosphere	atmosphere	NOUN
easat-6827	560	24	and	and	CCONJ
easat-6827	560	25	customer	customer	NOUN
easat-6827	560	26	satisfaction	satisfaction	NOUN
easat-6827	560	27	?	?	PUNCT
easat-6827	560	28	,	,	PUNCT
easat-6827	560	29	"	"	PUNCT
easat-6827	560	30	management	management	NOUN
easat-6827	560	31	theory	theory	NOUN
easat-6827	560	32	and	and	CCONJ
easat-6827	560	33	studies	study	NOUN
easat-6827	560	34	for	for	ADP
easat-6827	560	35	rural	rural	ADJ
easat-6827	560	36	business	business	NOUN
easat-6827	560	37	and	and	CCONJ
easat-6827	560	38	infrastructure	infrastructure	NOUN
easat-6827	560	39	development	development	NOUN
easat-6827	560	40	,	,	PUNCT
easat-6827	560	41	vol	vol	NOUN
easat-6827	560	42	.	.	PROPN
easat-6827	561	1	42	42	NUM
easat-6827	561	2	,	,	PUNCT
easat-6827	561	3	no	no	INTJ
easat-6827	561	4	.	.	NOUN
easat-6827	561	5	3	3	NUM
easat-6827	561	6	,	,	PUNCT
easat-6827	561	7	pp	pp	ADJ
easat-6827	561	8	.	.	PUNCT
easat-6827	562	1	359368	359368	NUM
easat-6827	562	2	,	,	PUNCT
easat-6827	562	3	2020	2020	NUM
easat-6827	562	4	.	.	PUNCT
easat-6827	563	1	https://doi.org/10.15544/mts.2020.36	https://doi.org/10.15544/mts.2020.36	NOUN
easat-6827	564	1	[	[	X
easat-6827	564	2	83	83	NUM
easat-6827	564	3	]	]	PUNCT
easat-6827	564	4	s.	s.	PROPN
easat-6827	564	5	a.	a.	PROPN
easat-6827	564	6	raza	raza	PROPN
easat-6827	564	7	,	,	PUNCT
easat-6827	564	8	a.	a.	NOUN
easat-6827	564	9	umer	umer	PROPN
easat-6827	564	10	,	,	PUNCT
easat-6827	564	11	m.	m.	NOUN
easat-6827	564	12	a.	a.	PROPN
easat-6827	564	13	qureshi	qureshi	PROPN
easat-6827	564	14	,	,	PUNCT
easat-6827	564	15	and	and	CCONJ
easat-6827	564	16	a.	a.	PROPN
easat-6827	564	17	s.	s.	PROPN
easat-6827	564	18	dahri	dahri	PROPN
easat-6827	564	19	,	,	PUNCT
easat-6827	564	20	"	"	PUNCT
easat-6827	564	21	internet	internet	NOUN
easat-6827	564	22	banking	banking	NOUN
easat-6827	564	23	service	service	NOUN
easat-6827	564	24	quality	quality	NOUN
easat-6827	564	25	,	,	PUNCT
easat-6827	564	26	e	e	NOUN
easat-6827	564	27	-	-	NOUN
easat-6827	564	28	customer	customer	NOUN
easat-6827	564	29	satisfaction	satisfaction	NOUN
easat-6827	564	30	and	and	CCONJ
easat-6827	564	31	loyalty	loyalty	NOUN
easat-6827	564	32	:	:	PUNCT
easat-6827	564	33	the	the	DET
easat-6827	564	34	modified	modified	ADJ
easat-6827	564	35	e	e	ADJ
easat-6827	564	36	-	-	ADJ
easat-6827	564	37	servqual	servqual	ADJ
easat-6827	564	38	model	model	NOUN
easat-6827	564	39	,	,	PUNCT
easat-6827	564	40	"	"	PUNCT
easat-6827	564	41	the	the	DET
easat-6827	564	42	tqm	tqm	ADJ
easat-6827	564	43	journal	journal	NOUN
easat-6827	564	44	,	,	PUNCT
easat-6827	564	45	vol	vol	NOUN
easat-6827	564	46	.	.	PROPN
easat-6827	564	47	32	32	NUM
easat-6827	564	48	,	,	PUNCT
easat-6827	564	49	no	no	INTJ
easat-6827	564	50	.	.	NOUN
easat-6827	564	51	6	6	NUM
easat-6827	564	52	,	,	PUNCT
easat-6827	564	53	pp	pp	ADJ
easat-6827	564	54	.	.	PUNCT
easat-6827	564	55	1443	1443	NUM
easat-6827	564	56	-	-	SYM
easat-6827	564	57	1466	1466	NUM
easat-6827	564	58	,	,	PUNCT
easat-6827	564	59	2020	2020	NUM
easat-6827	564	60	.	.	PUNCT
easat-6827	564	61	https://doi.org/10.1108/tqm-02-2020-0019	https://doi.org/10.1108/tqm-02-2020-0019	X
easat-6827	565	1	[	[	X
easat-6827	565	2	84	84	NUM
easat-6827	565	3	]	]	X
easat-6827	565	4	y.	y.	PROPN
easat-6827	565	5	wismantoro	wismantoro	PROPN
easat-6827	565	6	,	,	PUNCT
easat-6827	565	7	h.	h.	PROPN
easat-6827	565	8	himawan	himawan	PROPN
easat-6827	565	9	,	,	PUNCT
easat-6827	565	10	and	and	CCONJ
easat-6827	565	11	k.	k.	PROPN
easat-6827	565	12	widiyatmoko	widiyatmoko	PROPN
easat-6827	565	13	,	,	PUNCT
easat-6827	565	14	"	"	PUNCT
easat-6827	565	15	the	the	DET
easat-6827	565	16	effect	effect	NOUN
easat-6827	565	17	of	of	ADP
easat-6827	565	18	is	be	AUX
easat-6827	565	19	servqual	servqual	ADJ
easat-6827	565	20	and	and	CCONJ
easat-6827	565	21	user	user	NOUN
easat-6827	565	22	information	information	NOUN
easat-6827	565	23	satisfaction	satisfaction	NOUN
easat-6827	565	24	(	(	PUNCT
easat-6827	565	25	uis	uis	PROPN
easat-6827	565	26	)	)	PUNCT
easat-6827	565	27	adoption	adoption	NOUN
easat-6827	565	28	on	on	ADP
easat-6827	565	29	user	user	NOUN
easat-6827	565	30	satisfaction	satisfaction	NOUN
easat-6827	565	31	,	,	PUNCT
easat-6827	565	32	"	"	PUNCT
easat-6827	565	33	uncertain	uncertain	ADJ
easat-6827	565	34	supply	supply	NOUN
easat-6827	565	35	chain	chain	NOUN
easat-6827	565	36	management	management	NOUN
easat-6827	565	37	,	,	PUNCT
easat-6827	565	38	vol	vol	NOUN
easat-6827	565	39	.	.	PROPN
easat-6827	565	40	8	8	NUM
easat-6827	565	41	,	,	PUNCT
easat-6827	565	42	no	no	INTJ
easat-6827	565	43	.	.	NOUN
easat-6827	565	44	3	3	NUM
easat-6827	565	45	,	,	PUNCT
easat-6827	565	46	pp	pp	ADJ
easat-6827	565	47	.	.	PUNCT
easat-6827	566	1	495	495	NUM
easat-6827	566	2	-	-	SYM
easat-6827	566	3	504	504	NUM
easat-6827	566	4	,	,	PUNCT
easat-6827	566	5	2020	2020	NUM
easat-6827	566	6	.	.	PUNCT
easat-6827	567	1	https://doi.org/10.5267/j.uscm.2020.4.003	https://doi.org/10.5267/j.uscm.2020.4.003	X
easat-6827	567	2	[	[	X
easat-6827	567	3	85	85	NUM
easat-6827	567	4	]	]	PUNCT
easat-6827	567	5	z.	z.	PROPN
easat-6827	567	6	feng	feng	PROPN
easat-6827	567	7	,	,	PUNCT
easat-6827	567	8	x.	x.	PROPN
easat-6827	567	9	han	han	PROPN
easat-6827	567	10	,	,	PUNCT
easat-6827	567	11	and	and	CCONJ
easat-6827	567	12	x.	x.	NOUN
easat-6827	567	13	zhang	zhang	PROPN
easat-6827	567	14	,	,	PUNCT
easat-6827	567	15	"	"	PUNCT
easat-6827	567	16	users	user	NOUN
easat-6827	567	17	’	'	PUNCT
easat-6827	567	18	satisfaction	satisfaction	NOUN
easat-6827	567	19	improvement	improvement	NOUN
easat-6827	567	20	of	of	ADP
easat-6827	567	21	financial	financial	ADJ
easat-6827	567	22	shared	share	VERB
easat-6827	567	23	service	service	NOUN
easat-6827	567	24	platform	platform	NOUN
easat-6827	567	25	—	—	PUNCT
easat-6827	567	26	perceived	perceive	VERB
easat-6827	567	27	usefulness	usefulness	NOUN
easat-6827	567	28	mediation	mediation	NOUN
easat-6827	567	29	&	&	CCONJ
easat-6827	567	30	ngit	ngit	ADJ
easat-6827	567	31	application	application	NOUN
easat-6827	567	32	maturity	maturity	NOUN
easat-6827	567	33	adjustment	adjustment	NOUN
easat-6827	567	34	,	,	PUNCT
easat-6827	567	35	"	"	PUNCT
easat-6827	567	36	ieee	ieee	NOUN
easat-6827	567	37	access	access	NOUN
easat-6827	567	38	,	,	PUNCT
easat-6827	567	39	2024	2024	NUM
easat-6827	567	40	.	.	PUNCT
easat-6827	568	1	https://doi.org/10.1109/access.2024.3380011	https://doi.org/10.1109/access.2024.3380011	PROPN
easat-6827	568	2	[	[	X
easat-6827	568	3	86	86	NUM
easat-6827	568	4	]	]	X
easat-6827	568	5	n.	n.	PROPN
easat-6827	568	6	b.	b.	PROPN
easat-6827	568	7	ramachandra	ramachandra	PROPN
easat-6827	568	8	,	,	PUNCT
easat-6827	568	9	"	"	PUNCT
easat-6827	568	10	impact	impact	NOUN
easat-6827	568	11	of	of	ADP
easat-6827	568	12	human	human	ADJ
easat-6827	568	13	resources	resource	NOUN
easat-6827	568	14	shared	share	VERB
easat-6827	568	15	services	service	NOUN
easat-6827	568	16	center	center	NOUN
easat-6827	568	17	on	on	ADP
easat-6827	568	18	employee	employee	NOUN
easat-6827	568	19	retention	retention	NOUN
easat-6827	568	20	-	-	PUNCT
easat-6827	568	21	evidence	evidence	NOUN
easat-6827	568	22	from	from	ADP
easat-6827	568	23	select	select	ADJ
easat-6827	568	24	retail	retail	ADJ
easat-6827	568	25	organizations	organization	NOUN
easat-6827	568	26	in	in	ADP
easat-6827	568	27	india	india	PROPN
easat-6827	569	1	[	[	X
easat-6827	569	2	j	j	X
easat-6827	569	3	]	]	X
easat-6827	569	4	,	,	PUNCT
easat-6827	569	5	"	"	PUNCT
easat-6827	569	6	international	international	ADJ
easat-6827	569	7	journal	journal	NOUN
easat-6827	569	8	of	of	ADP
easat-6827	569	9	research	research	NOUN
easat-6827	569	10	and	and	CCONJ
easat-6827	569	11	review	review	NOUN
easat-6827	569	12	,	,	PUNCT
easat-6827	569	13	vol	vol	NOUN
easat-6827	569	14	.	.	PROPN
easat-6827	569	15	6	6	NUM
easat-6827	569	16	,	,	PUNCT
easat-6827	569	17	no	no	INTJ
easat-6827	569	18	.	.	NOUN
easat-6827	569	19	9	9	NUM
easat-6827	569	20	,	,	PUNCT
easat-6827	569	21	pp	pp	ADJ
easat-6827	569	22	.	.	PUNCT
easat-6827	570	1	66	66	NUM
easat-6827	570	2	-	-	SYM
easat-6827	570	3	74	74	NUM
easat-6827	570	4	,	,	PUNCT
easat-6827	570	5	2019	2019	NUM
easat-6827	570	6	.	.	PUNCT
easat-6827	571	1	[	[	X
easat-6827	571	2	87	87	NUM
easat-6827	571	3	]	]	PUNCT
easat-6827	571	4	v.	v.	CCONJ
easat-6827	572	1	p.	p.	NOUN
easat-6827	572	2	senthilnathan	senthilnathan	PROPN
easat-6827	572	3	and	and	CCONJ
easat-6827	572	4	s.	s.	PROPN
easat-6827	572	5	rajendran	rajendran	PROPN
easat-6827	572	6	,	,	PUNCT
easat-6827	572	7	"	"	PUNCT
easat-6827	572	8	understanding	understand	VERB
easat-6827	572	9	the	the	DET
easat-6827	572	10	voice	voice	NOUN
easat-6827	572	11	of	of	ADP
easat-6827	572	12	customers	customer	NOUN
easat-6827	572	13	and	and	CCONJ
easat-6827	572	14	employees	employee	NOUN
easat-6827	572	15	in	in	ADP
easat-6827	572	16	ride	ride	NOUN
easat-6827	572	17	-	-	PUNCT
easat-6827	572	18	sharing	share	VERB
easat-6827	572	19	companies	company	NOUN
easat-6827	572	20	using	use	VERB
easat-6827	572	21	text	text	NOUN
easat-6827	572	22	analytics	analytic	NOUN
easat-6827	572	23	,	,	PUNCT
easat-6827	572	24	"	"	PUNCT
easat-6827	572	25	transportation	transportation	NOUN
easat-6827	572	26	research	research	NOUN
easat-6827	572	27	interdisciplinary	interdisciplinary	ADJ
easat-6827	572	28	perspectives	perspective	NOUN
easat-6827	572	29	,	,	PUNCT
easat-6827	572	30	vol	vol	NOUN
easat-6827	572	31	.	.	PROPN
easat-6827	572	32	23	23	NUM
easat-6827	572	33	,	,	PUNCT
easat-6827	572	34	p.	p.	NOUN
easat-6827	572	35	101002	101002	NUM
easat-6827	572	36	,	,	PUNCT
easat-6827	572	37	2024	2024	NUM
easat-6827	572	38	.	.	PUNCT
easat-6827	573	1	https://doi.org/10.1016/j.trip.2023.101002	https://doi.org/10.1016/j.trip.2023.101002	PROPN
easat-6827	573	2	https://doi.org/10.1016/j.igd.2023.100120	https://doi.org/10.1016/j.igd.2023.100120	PROPN
easat-6827	573	3	https://doi.org/10.59261/jequi.v6i1.172	https://doi.org/10.59261/jequi.v6i1.172	PROPN
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easat-6827	573	5	https://doi.org/10.4018/ijitsa.320178	https://doi.org/10.4018/ijitsa.320178	NOUN
easat-6827	573	6	https://doi.org/10.1007/s10799-023-00391-1	https://doi.org/10.1007/s10799-023-00391-1	PROPN
easat-6827	573	7	https://doi.org/10.1007/s10799-023-00391-1	https://doi.org/10.1007/s10799-023-00391-1	NUM
easat-6827	573	8	https://doi.org/10.5040/9781501365287.1490	https://doi.org/10.5040/9781501365287.1490	NOUN
easat-6827	574	1	https://doi.org/10.37394/23207.2023.20.78	https://doi.org/10.37394/23207.2023.20.78	ADJ
easat-6827	574	2	https://doi.org/10.15405/epfe.23081.37	https://doi.org/10.15405/epfe.23081.37	PROPN
easat-6827	574	3	https://doi.org/10.1590/1678-6971/eramg220145.en	https://doi.org/10.1590/1678-6971/eramg220145.en	ADJ
easat-6827	574	4	https://doi.org/10.1007/978-3-030-33483-3_12	https://doi.org/10.1007/978-3-030-33483-3_12	PART
easat-6827	574	5	https://doi.org/10.1016/s0148-2963(99)00084-3	https://doi.org/10.1016/s0148-2963(99)00084-3	PROPN
easat-6827	574	6	https://doi.org/10.15544/mts.2020.36	https://doi.org/10.15544/mts.2020.36	NOUN
easat-6827	574	7	https://doi.org/10.1108/tqm-02-2020-0019	https://doi.org/10.1108/tqm-02-2020-0019	X
easat-6827	574	8	https://doi.org/10.5267/j.uscm.2020.4.003	https://doi.org/10.5267/j.uscm.2020.4.003	PROPN
easat-6827	574	9	https://doi.org/10.1109/access.2024.3380011	https://doi.org/10.1109/access.2024.3380011	PROPN
easat-6827	574	10	https://doi.org/10.1016/j.trip.2023.101002	https://doi.org/10.1016/j.trip.2023.101002	NOUN
easat-6827	574	11	297	297	NUM
easat-6827	574	12	edelweiss	edelweiss	PROPN
easat-6827	574	13	applied	apply	VERB
easat-6827	574	14	science	science	NOUN
easat-6827	574	15	and	and	CCONJ
easat-6827	574	16	technology	technology	NOUN
easat-6827	574	17	issn	issn	PROPN
easat-6827	574	18	:	:	PUNCT
easat-6827	574	19	2576	2576	NUM
easat-6827	574	20	-	-	SYM
easat-6827	574	21	8484	8484	NUM
easat-6827	574	22	vol	vol	NOUN
easat-6827	574	23	.	.	PROPN
easat-6827	575	1	9	9	NUM
easat-6827	575	2	,	,	PUNCT
easat-6827	575	3	no	no	INTJ
easat-6827	575	4	.	.	NOUN
easat-6827	575	5	5	5	NUM
easat-6827	575	6	:	:	SYM
easat-6827	575	7	282	282	NUM
easat-6827	575	8	-	-	SYM
easat-6827	575	9	299	299	NUM
easat-6827	575	10	,	,	PUNCT
easat-6827	575	11	2025	2025	NUM
easat-6827	575	12	doi	doi	NOUN
easat-6827	575	13	:	:	PUNCT
easat-6827	575	14	10.55214/25768484.v9i5.6827	10.55214/25768484.v9i5.6827	PROPN
easat-6827	575	15	©	©	PROPN
easat-6827	575	16	2025	2025	NUM
easat-6827	575	17	by	by	ADP
easat-6827	575	18	the	the	DET
easat-6827	575	19	authors	author	NOUN
easat-6827	575	20	;	;	PUNCT
easat-6827	575	21	licensee	licensee	PROPN
easat-6827	575	22	learning	learning	NOUN
easat-6827	575	23	gate	gate	NOUN
easat-6827	576	1	[	[	X
easat-6827	576	2	88	88	NUM
easat-6827	576	3	]	]	X
easat-6827	576	4	n.	n.	PROPN
easat-6827	576	5	s.	s.	PROPN
easat-6827	576	6	bhati	bhati	PROPN
easat-6827	576	7	,	,	PUNCT
easat-6827	576	8	"	"	PUNCT
easat-6827	576	9	validation	validation	NOUN
easat-6827	576	10	of	of	ADP
easat-6827	576	11	customers	customer	NOUN
easat-6827	576	12	'	'	PART
easat-6827	576	13	perceived	perceive	VERB
easat-6827	576	14	e	e	NOUN
easat-6827	576	15	-	-	NOUN
easat-6827	576	16	service	service	ADJ
easat-6827	576	17	quality	quality	NOUN
easat-6827	576	18	determinants	determinant	NOUN
easat-6827	576	19	:	:	PUNCT
easat-6827	576	20	a	a	DET
easat-6827	576	21	confirmatory	confirmatory	NOUN
easat-6827	576	22	factor	factor	NOUN
easat-6827	576	23	analysis	analysis	NOUN
easat-6827	576	24	approach	approach	NOUN
easat-6827	576	25	,	,	PUNCT
easat-6827	576	26	"	"	PUNCT
easat-6827	576	27	international	international	ADJ
easat-6827	576	28	journal	journal	NOUN
easat-6827	576	29	of	of	ADP
easat-6827	576	30	services	service	NOUN
easat-6827	576	31	,	,	PUNCT
easat-6827	576	32	economics	economic	NOUN
easat-6827	576	33	and	and	CCONJ
easat-6827	576	34	management	management	NOUN
easat-6827	576	35	,	,	PUNCT
easat-6827	576	36	vol	vol	NOUN
easat-6827	576	37	.	.	PROPN
easat-6827	576	38	11	11	NUM
easat-6827	576	39	,	,	PUNCT
easat-6827	576	40	no	no	INTJ
easat-6827	576	41	.	.	NOUN
easat-6827	576	42	2	2	NUM
easat-6827	576	43	,	,	PUNCT
easat-6827	576	44	pp	pp	ADJ
easat-6827	576	45	.	.	PUNCT
easat-6827	577	1	97	97	NUM
easat-6827	577	2	-	-	SYM
easat-6827	577	3	118	118	NUM
easat-6827	577	4	,	,	PUNCT
easat-6827	577	5	2020	2020	NUM
easat-6827	577	6	.	.	PUNCT
easat-6827	578	1	https://doi.org/10.1504/ijsem.2020.108978	https://doi.org/10.1504/ijsem.2020.108978	PROPN
easat-6827	578	2	[	[	X
easat-6827	578	3	89	89	NUM
easat-6827	578	4	]	]	X
easat-6827	578	5	f.	f.	PROPN
easat-6827	578	6	maltinti	maltinti	PROPN
easat-6827	578	7	et	et	PROPN
easat-6827	578	8	al	al	PROPN
easat-6827	578	9	.	.	PROPN
easat-6827	578	10	,	,	PUNCT
easat-6827	578	11	"	"	PUNCT
easat-6827	578	12	vulnerable	vulnerable	ADJ
easat-6827	578	13	users	user	NOUN
easat-6827	578	14	and	and	CCONJ
easat-6827	578	15	public	public	ADJ
easat-6827	578	16	transport	transport	NOUN
easat-6827	578	17	service	service	NOUN
easat-6827	578	18	:	:	PUNCT
easat-6827	578	19	analysis	analysis	NOUN
easat-6827	578	20	on	on	ADP
easat-6827	578	21	expected	expect	VERB
easat-6827	578	22	and	and	CCONJ
easat-6827	578	23	perceived	perceive	VERB
easat-6827	578	24	quality	quality	NOUN
easat-6827	578	25	data	datum	NOUN
easat-6827	578	26	,	,	PUNCT
easat-6827	578	27	"	"	PUNCT
easat-6827	578	28	presented	present	VERB
easat-6827	578	29	at	at	ADP
easat-6827	578	30	the	the	DET
easat-6827	578	31	in	in	ADP
easat-6827	578	32	international	international	ADJ
easat-6827	578	33	conference	conference	NOUN
easat-6827	578	34	on	on	ADP
easat-6827	578	35	computational	computational	ADJ
easat-6827	578	36	science	science	NOUN
easat-6827	578	37	and	and	CCONJ
easat-6827	578	38	its	its	PRON
easat-6827	578	39	applications	application	NOUN
easat-6827	578	40	(	(	PUNCT
easat-6827	578	41	pp	pp	ADJ
easat-6827	578	42	.	.	PUNCT
easat-6827	579	1	673	673	NUM
easat-6827	579	2	-	-	NUM
easat-6827	579	3	689	689	NUM
easat-6827	579	4	)	)	PUNCT
easat-6827	579	5	.	.	PUNCT
easat-6827	580	1	cham	cham	PROPN
easat-6827	580	2	:	:	PUNCT
easat-6827	580	3	springer	springer	NOUN
easat-6827	580	4	international	international	ADJ
easat-6827	580	5	publishing	publishing	NOUN
easat-6827	580	6	,	,	PUNCT
easat-6827	580	7	2020	2020	NUM
easat-6827	580	8	.	.	PUNCT
easat-6827	581	1	[	[	X
easat-6827	581	2	90	90	NUM
easat-6827	581	3	]	]	PUNCT
easat-6827	581	4	m.	m.	NOUN
easat-6827	581	5	datt	datt	PROPN
easat-6827	581	6	,	,	PUNCT
easat-6827	581	7	a.	a.	PROPN
easat-6827	581	8	gupta	gupta	PROPN
easat-6827	581	9	,	,	PUNCT
easat-6827	581	10	s.	s.	PROPN
easat-6827	581	11	k.	k.	PROPN
easat-6827	581	12	misra	misra	PROPN
easat-6827	581	13	,	,	PUNCT
easat-6827	581	14	and	and	CCONJ
easat-6827	581	15	m.	m.	PROPN
easat-6827	581	16	gupta	gupta	PROPN
easat-6827	581	17	,	,	PUNCT
easat-6827	581	18	"	"	PUNCT
easat-6827	581	19	cirmqual	cirmqual	ADJ
easat-6827	581	20	:	:	PUNCT
easat-6827	581	21	a	a	DET
easat-6827	581	22	conceptual	conceptual	ADJ
easat-6827	581	23	framework	framework	NOUN
easat-6827	581	24	of	of	ADP
easat-6827	581	25	healthcare	healthcare	PROPN
easat-6827	581	26	service	service	PROPN
easat-6827	581	27	quality	quality	NOUN
easat-6827	581	28	,	,	PUNCT
easat-6827	581	29	"	"	PUNCT
easat-6827	581	30	the	the	DET
easat-6827	581	31	tqm	tqm	ADJ
easat-6827	581	32	journal	journal	NOUN
easat-6827	581	33	,	,	PUNCT
easat-6827	581	34	2024	2024	NUM
easat-6827	581	35	.	.	PUNCT
easat-6827	581	36	https://doi.org/10.1108/tqm-08-2023-0260	https://doi.org/10.1108/tqm-08-2023-0260	X
easat-6827	582	1	[	[	X
easat-6827	582	2	91	91	NUM
easat-6827	582	3	]	]	PUNCT
easat-6827	582	4	r.	r.	PROPN
easat-6827	582	5	f.	f.	PROPN
easat-6827	582	6	msacky	msacky	PROPN
easat-6827	582	7	,	,	PUNCT
easat-6827	582	8	"	"	PUNCT
easat-6827	582	9	quality	quality	NOUN
easat-6827	582	10	of	of	ADP
easat-6827	582	11	health	health	NOUN
easat-6827	582	12	service	service	NOUN
easat-6827	582	13	in	in	ADP
easat-6827	582	14	the	the	DET
easat-6827	582	15	local	local	ADJ
easat-6827	582	16	government	government	NOUN
easat-6827	582	17	authorities	authority	NOUN
easat-6827	582	18	in	in	ADP
easat-6827	582	19	tanzania	tanzania	PROPN
easat-6827	582	20	:	:	PUNCT
easat-6827	582	21	a	a	DET
easat-6827	582	22	perspective	perspective	NOUN
easat-6827	582	23	of	of	ADP
easat-6827	582	24	the	the	DET
easat-6827	582	25	healthcare	healthcare	NOUN
easat-6827	582	26	seekers	seeker	NOUN
easat-6827	582	27	from	from	ADP
easat-6827	582	28	dodoma	dodoma	NOUN
easat-6827	582	29	city	city	NOUN
easat-6827	582	30	and	and	CCONJ
easat-6827	582	31	bahi	bahi	VERB
easat-6827	582	32	district	district	NOUN
easat-6827	582	33	councils	council	NOUN
easat-6827	582	34	,	,	PUNCT
easat-6827	582	35	"	"	PUNCT
easat-6827	582	36	bmc	bmc	PROPN
easat-6827	582	37	health	health	NOUN
easat-6827	582	38	services	service	NOUN
easat-6827	582	39	research	research	NOUN
easat-6827	582	40	,	,	PUNCT
easat-6827	582	41	vol	vol	NOUN
easat-6827	582	42	.	.	PROPN
easat-6827	582	43	24	24	NUM
easat-6827	582	44	,	,	PUNCT
easat-6827	582	45	no	no	INTJ
easat-6827	582	46	.	.	NOUN
easat-6827	582	47	1	1	NUM
easat-6827	582	48	,	,	PUNCT
easat-6827	582	49	p.	p.	NOUN
easat-6827	582	50	81	81	NUM
easat-6827	582	51	,	,	PUNCT
easat-6827	582	52	2024	2024	NUM
easat-6827	582	53	.	.	PUNCT
easat-6827	582	54	https://doi.org/10.1186/s12913-023-10381-2	https://doi.org/10.1186/s12913-023-10381-2	PROPN
easat-6827	583	1	[	[	X
easat-6827	583	2	92	92	NUM
easat-6827	583	3	]	]	PUNCT
easat-6827	583	4	m.	m.	NOUN
easat-6827	583	5	preko	preko	NOUN
easat-6827	583	6	and	and	CCONJ
easat-6827	583	7	j.	j.	PROPN
easat-6827	583	8	budu	budu	PROPN
easat-6827	583	9	,	,	PUNCT
easat-6827	583	10	"	"	PUNCT
easat-6827	583	11	the	the	DET
easat-6827	583	12	impact	impact	NOUN
easat-6827	583	13	of	of	ADP
easat-6827	583	14	digital	digital	ADJ
easat-6827	583	15	health	health	NOUN
easat-6827	583	16	technologies	technology	NOUN
easat-6827	583	17	on	on	ADP
easat-6827	583	18	the	the	DET
easat-6827	583	19	quality	quality	NOUN
easat-6827	583	20	of	of	ADP
easat-6827	583	21	service	service	NOUN
easat-6827	583	22	delivery	delivery	NOUN
easat-6827	583	23	:	:	PUNCT
easat-6827	583	24	a	a	DET
easat-6827	583	25	pre	pre	ADJ
easat-6827	583	26	and	and	CCONJ
easat-6827	583	27	post	post	VERB
easat-6827	583	28	assessment	assessment	NOUN
easat-6827	583	29	of	of	ADP
easat-6827	583	30	the	the	DET
easat-6827	583	31	healthcare	healthcare	NOUN
easat-6827	583	32	consumer	consumer	NOUN
easat-6827	583	33	's	's	PART
easat-6827	583	34	experiences	experience	NOUN
easat-6827	583	35	in	in	ADP
easat-6827	583	36	ghana	ghana	PROPN
easat-6827	583	37	,	,	PUNCT
easat-6827	583	38	"	"	PUNCT
easat-6827	583	39	the	the	DET
easat-6827	583	40	electronic	electronic	ADJ
easat-6827	583	41	journal	journal	NOUN
easat-6827	583	42	of	of	ADP
easat-6827	583	43	information	information	NOUN
easat-6827	583	44	systems	system	NOUN
easat-6827	583	45	in	in	ADP
easat-6827	583	46	developing	develop	VERB
easat-6827	583	47	countries	country	NOUN
easat-6827	583	48	,	,	PUNCT
easat-6827	583	49	vol	vol	NOUN
easat-6827	583	50	.	.	PROPN
easat-6827	583	51	90	90	NUM
easat-6827	583	52	,	,	PUNCT
easat-6827	583	53	no	no	INTJ
easat-6827	583	54	.	.	NOUN
easat-6827	583	55	4	4	NUM
easat-6827	583	56	,	,	PUNCT
easat-6827	583	57	p.	p.	NOUN
easat-6827	583	58	e12318	e12318	PROPN
easat-6827	583	59	,	,	PUNCT
easat-6827	583	60	2024	2024	NUM
easat-6827	583	61	.	.	PUNCT
easat-6827	584	1	https://doi.org/10.1002/isd2.12318	https://doi.org/10.1002/isd2.12318	X
easat-6827	585	1	[	[	X
easat-6827	585	2	93	93	X
easat-6827	585	3	]	]	X
easat-6827	585	4	y.	y.	PROPN
easat-6827	585	5	adhikari	adhikari	PROPN
easat-6827	585	6	,	,	PUNCT
easat-6827	585	7	m.	m.	NOUN
easat-6827	585	8	p.	p.	PROPN
easat-6827	585	9	wagley	wagley	PROPN
easat-6827	585	10	,	,	PUNCT
easat-6827	585	11	and	and	CCONJ
easat-6827	585	12	n.	n.	PROPN
easat-6827	585	13	dahal	dahal	PROPN
easat-6827	585	14	,	,	PUNCT
easat-6827	585	15	"	"	PUNCT
easat-6827	585	16	developing	develop	VERB
easat-6827	585	17	the	the	DET
easat-6827	585	18	contextualized	contextualized	ADJ
easat-6827	585	19	servqual	servqual	ADJ
easat-6827	585	20	instrument	instrument	NOUN
easat-6827	585	21	for	for	ADP
easat-6827	585	22	measuring	measure	VERB
easat-6827	585	23	the	the	DET
easat-6827	585	24	service	service	NOUN
easat-6827	585	25	quality	quality	NOUN
easat-6827	585	26	of	of	ADP
easat-6827	585	27	nepali	nepali	ADJ
easat-6827	585	28	resorts	resort	NOUN
easat-6827	585	29	:	:	PUNCT
easat-6827	585	30	an	an	DET
easat-6827	585	31	application	application	NOUN
easat-6827	585	32	of	of	ADP
easat-6827	585	33	the	the	DET
easat-6827	585	34	modified	modified	ADJ
easat-6827	585	35	delphi	delphi	NOUN
easat-6827	585	36	technique	technique	NOUN
easat-6827	585	37	,	,	PUNCT
easat-6827	585	38	"	"	PUNCT
easat-6827	585	39	sage	sage	NOUN
easat-6827	585	40	open	open	ADJ
easat-6827	585	41	,	,	PUNCT
easat-6827	585	42	vol	vol	NOUN
easat-6827	585	43	.	.	PROPN
easat-6827	585	44	13	13	NUM
easat-6827	585	45	,	,	PUNCT
easat-6827	585	46	no	no	INTJ
easat-6827	585	47	.	.	NOUN
easat-6827	585	48	3	3	NUM
easat-6827	585	49	,	,	PUNCT
easat-6827	585	50	p.	p.	NOUN
easat-6827	585	51	21582440231195952	21582440231195952	NUM
easat-6827	585	52	,	,	PUNCT
easat-6827	585	53	2023	2023	NUM
easat-6827	585	54	.	.	PUNCT
easat-6827	585	55	https://doi.org/10.1177/21582440231195952	https://doi.org/10.1177/21582440231195952	NOUN
easat-6827	586	1	[	[	X
easat-6827	586	2	94	94	X
easat-6827	586	3	]	]	X
easat-6827	586	4	p.	p.	PROPN
easat-6827	586	5	bhattacharya	bhattacharya	PROPN
easat-6827	586	6	et	et	PROPN
easat-6827	586	7	al	al	PROPN
easat-6827	586	8	.	.	PROPN
easat-6827	586	9	,	,	PUNCT
easat-6827	586	10	"	"	PUNCT
easat-6827	586	11	perception	perception	NOUN
easat-6827	586	12	-	-	PUNCT
easat-6827	586	13	satisfaction	satisfaction	NOUN
easat-6827	586	14	based	base	VERB
easat-6827	586	15	quality	quality	NOUN
easat-6827	586	16	assessment	assessment	NOUN
easat-6827	586	17	of	of	ADP
easat-6827	586	18	tourism	tourism	NOUN
easat-6827	586	19	and	and	CCONJ
easat-6827	586	20	hospitality	hospitality	NOUN
easat-6827	586	21	services	service	NOUN
easat-6827	586	22	in	in	ADP
easat-6827	586	23	the	the	DET
easat-6827	586	24	himalayan	himalayan	ADJ
easat-6827	586	25	region	region	NOUN
easat-6827	586	26	:	:	PUNCT
easat-6827	586	27	an	an	DET
easat-6827	586	28	application	application	NOUN
easat-6827	586	29	of	of	ADP
easat-6827	586	30	ahp	ahp	PROPN
easat-6827	586	31	-	-	PUNCT
easat-6827	586	32	servqual	servqual	ADJ
easat-6827	586	33	approach	approach	NOUN
easat-6827	586	34	on	on	ADP
easat-6827	586	35	sandakphu	sandakphu	NOUN
easat-6827	586	36	trail	trail	NOUN
easat-6827	586	37	,	,	PUNCT
easat-6827	586	38	west	west	PROPN
easat-6827	586	39	bengal	bengal	PROPN
easat-6827	586	40	,	,	PUNCT
easat-6827	586	41	india	india	PROPN
easat-6827	586	42	,	,	PUNCT
easat-6827	586	43	"	"	PUNCT
easat-6827	586	44	international	international	ADJ
easat-6827	586	45	journal	journal	NOUN
easat-6827	586	46	of	of	ADP
easat-6827	586	47	geoheritage	geoheritage	NOUN
easat-6827	586	48	and	and	CCONJ
easat-6827	586	49	parks	park	NOUN
easat-6827	586	50	,	,	PUNCT
easat-6827	586	51	vol	vol	NOUN
easat-6827	586	52	.	.	PROPN
easat-6827	586	53	11	11	NUM
easat-6827	586	54	,	,	PUNCT
easat-6827	586	55	no	no	INTJ
easat-6827	586	56	.	.	NOUN
easat-6827	586	57	2	2	NUM
easat-6827	586	58	,	,	PUNCT
easat-6827	586	59	pp	pp	ADJ
easat-6827	586	60	.	.	PUNCT
easat-6827	587	1	259	259	NUM
easat-6827	587	2	-	-	SYM
easat-6827	587	3	275	275	NUM
easat-6827	587	4	,	,	PUNCT
easat-6827	587	5	2023	2023	NUM
easat-6827	587	6	.	.	PUNCT
easat-6827	588	1	https://doi.org/10.1016/j.ijgeop.2023.04.001	https://doi.org/10.1016/j.ijgeop.2023.04.001	VERB
easat-6827	588	2	[	[	X
easat-6827	588	3	95	95	NUM
easat-6827	588	4	]	]	X
easat-6827	588	5	h.	h.	PROPN
easat-6827	588	6	gheibdoust	gheibdoust	PROPN
easat-6827	588	7	,	,	PUNCT
easat-6827	588	8	s.	s.	PROPN
easat-6827	588	9	gilaninia	gilaninia	PROPN
easat-6827	588	10	,	,	PUNCT
easat-6827	588	11	and	and	CCONJ
easat-6827	588	12	m.	m.	NOUN
easat-6827	588	13	taleghani	taleghani	PROPN
easat-6827	588	14	,	,	PUNCT
easat-6827	588	15	"	"	PUNCT
easat-6827	588	16	evaluating	evaluate	VERB
easat-6827	588	17	the	the	DET
easat-6827	588	18	influence	influence	NOUN
easat-6827	588	19	of	of	ADP
easat-6827	588	20	service	service	NOUN
easat-6827	588	21	quality	quality	NOUN
easat-6827	588	22	factors	factor	NOUN
easat-6827	588	23	in	in	ADP
easat-6827	588	24	the	the	DET
easat-6827	588	25	digital	digital	ADJ
easat-6827	588	26	hospitality	hospitality	NOUN
easat-6827	588	27	industry	industry	NOUN
easat-6827	588	28	during	during	ADP
easat-6827	588	29	the	the	DET
easat-6827	588	30	covid-19	covid-19	PROPN
easat-6827	588	31	pandemic	pandemic	NOUN
easat-6827	588	32	,	,	PUNCT
easat-6827	588	33	"	"	PUNCT
easat-6827	588	34	international	international	ADJ
easat-6827	588	35	journal	journal	NOUN
easat-6827	588	36	of	of	ADP
easat-6827	588	37	networking	networking	NOUN
easat-6827	588	38	and	and	CCONJ
easat-6827	588	39	virtual	virtual	ADJ
easat-6827	588	40	organisations	organisation	NOUN
easat-6827	588	41	,	,	PUNCT
easat-6827	588	42	vol	vol	NOUN
easat-6827	588	43	.	.	PROPN
easat-6827	588	44	28	28	NUM
easat-6827	588	45	,	,	PUNCT
easat-6827	588	46	no	no	INTJ
easat-6827	588	47	.	.	NOUN
easat-6827	588	48	1	1	NUM
easat-6827	588	49	,	,	PUNCT
easat-6827	588	50	pp	pp	ADJ
easat-6827	588	51	.	.	PUNCT
easat-6827	589	1	18	18	NUM
easat-6827	589	2	-	-	SYM
easat-6827	589	3	35	35	NUM
easat-6827	589	4	,	,	PUNCT
easat-6827	589	5	2023	2023	NUM
easat-6827	589	6	.	.	PUNCT
easat-6827	590	1	https://doi.org/10.1504/ijnvo.2023.130949	https://doi.org/10.1504/ijnvo.2023.130949	PROPN
easat-6827	590	2	[	[	X
easat-6827	590	3	96	96	NUM
easat-6827	590	4	]	]	X
easat-6827	590	5	n.	n.	PROPN
easat-6827	590	6	a.	a.	PROPN
easat-6827	590	7	febriyanti	febriyanti	PROPN
easat-6827	590	8	,	,	PUNCT
easat-6827	590	9	n.	n.	PROPN
easat-6827	590	10	k.	k.	PROPN
easat-6827	590	11	kirana	kirana	PROPN
easat-6827	590	12	,	,	PUNCT
easat-6827	590	13	n.	n.	PROPN
easat-6827	590	14	chotimah	chotimah	PROPN
easat-6827	590	15	,	,	PUNCT
easat-6827	590	16	and	and	CCONJ
easat-6827	590	17	y.	y.	PROPN
easat-6827	590	18	yuniarty	yuniarty	PROPN
easat-6827	590	19	,	,	PUNCT
easat-6827	590	20	"	"	PUNCT
easat-6827	590	21	expansion	expansion	NOUN
easat-6827	590	22	of	of	ADP
easat-6827	590	23	service	service	NOUN
easat-6827	590	24	quality	quality	NOUN
easat-6827	590	25	to	to	PART
easat-6827	590	26	create	create	VERB
easat-6827	590	27	digital	digital	PROPN
easat-6827	590	28	bank	bank	PROPN
easat-6827	590	29	ecustomer	ecustomer	NOUN
easat-6827	590	30	loyalty	loyalty	NOUN
easat-6827	590	31	,	,	PUNCT
easat-6827	590	32	"	"	PUNCT
easat-6827	590	33	review	review	NOUN
easat-6827	590	34	of	of	ADP
easat-6827	590	35	integrative	integrative	ADJ
easat-6827	590	36	business	business	NOUN
easat-6827	590	37	and	and	CCONJ
easat-6827	590	38	economics	economic	NOUN
easat-6827	590	39	research	research	NOUN
easat-6827	590	40	,	,	PUNCT
easat-6827	590	41	vol	vol	NOUN
easat-6827	590	42	.	.	PROPN
easat-6827	590	43	13	13	NUM
easat-6827	590	44	,	,	PUNCT
easat-6827	590	45	no	no	INTJ
easat-6827	590	46	.	.	NOUN
easat-6827	590	47	2	2	NUM
easat-6827	590	48	,	,	PUNCT
easat-6827	590	49	pp	pp	ADJ
easat-6827	590	50	.	.	PUNCT
easat-6827	591	1	332	332	NUM
easat-6827	591	2	-	-	SYM
easat-6827	591	3	346	346	NUM
easat-6827	591	4	,	,	PUNCT
easat-6827	591	5	2024	2024	NUM
easat-6827	591	6	.	.	PUNCT
easat-6827	592	1	[	[	X
easat-6827	592	2	97	97	NUM
easat-6827	592	3	]	]	PUNCT
easat-6827	592	4	a.	a.	NOUN
easat-6827	592	5	a.	a.	PROPN
easat-6827	592	6	pramesty	pramesty	PROPN
easat-6827	592	7	and	and	CCONJ
easat-6827	592	8	b.	b.	PROPN
easat-6827	592	9	sukardi	sukardi	PROPN
easat-6827	592	10	,	,	PUNCT
easat-6827	592	11	"	"	PUNCT
easat-6827	592	12	e	e	NOUN
easat-6827	592	13	-	-	ADJ
easat-6827	592	14	servqual	servqual	ADJ
easat-6827	592	15	digitalization	digitalization	NOUN
easat-6827	592	16	of	of	ADP
easat-6827	592	17	islamic	islamic	ADJ
easat-6827	592	18	banks	bank	NOUN
easat-6827	592	19	and	and	CCONJ
easat-6827	592	20	customer	customer	NOUN
easat-6827	592	21	retention	retention	NOUN
easat-6827	592	22	in	in	ADP
easat-6827	592	23	surakarta	surakarta	NOUN
easat-6827	592	24	,	,	PUNCT
easat-6827	592	25	"	"	PUNCT
easat-6827	592	26	albank	albank	NOUN
easat-6827	592	27	:	:	PUNCT
easat-6827	592	28	journal	journal	PROPN
easat-6827	592	29	of	of	ADP
easat-6827	592	30	islamic	islamic	PROPN
easat-6827	592	31	banking	banking	NOUN
easat-6827	592	32	and	and	CCONJ
easat-6827	592	33	finance	finance	NOUN
easat-6827	592	34	,	,	PUNCT
easat-6827	592	35	vol	vol	NOUN
easat-6827	592	36	.	.	PROPN
easat-6827	593	1	4	4	NUM
easat-6827	593	2	,	,	PUNCT
easat-6827	593	3	no	no	INTJ
easat-6827	593	4	.	.	NOUN
easat-6827	593	5	1	1	NUM
easat-6827	593	6	,	,	PUNCT
easat-6827	593	7	pp	pp	ADJ
easat-6827	593	8	.	.	PUNCT
easat-6827	594	1	13	13	NUM
easat-6827	594	2	-	-	SYM
easat-6827	594	3	32	32	NUM
easat-6827	594	4	,	,	PUNCT
easat-6827	594	5	2024	2024	NUM
easat-6827	594	6	.	.	PUNCT
easat-6827	595	1	https://doi.org/10.31958/ab.v4i1.10754	https://doi.org/10.31958/ab.v4i1.10754	NOUN
easat-6827	596	1	[	[	X
easat-6827	596	2	98	98	NUM
easat-6827	596	3	]	]	X
easat-6827	596	4	r.	r.	PROPN
easat-6827	596	5	kinderis	kinderis	PROPN
easat-6827	596	6	,	,	PUNCT
easat-6827	596	7	j.	j.	PROPN
easat-6827	596	8	danielienė	danielienė	PROPN
easat-6827	596	9	,	,	PUNCT
easat-6827	596	10	and	and	CCONJ
easat-6827	596	11	e.	e.	PROPN
easat-6827	596	12	jonuškienė	jonuškienė	PROPN
easat-6827	596	13	,	,	PUNCT
easat-6827	596	14	"	"	PUNCT
easat-6827	596	15	assessment	assessment	NOUN
easat-6827	596	16	of	of	ADP
easat-6827	596	17	customer	customer	NOUN
easat-6827	596	18	service	service	NOUN
easat-6827	596	19	quality	quality	NOUN
easat-6827	596	20	of	of	ADP
easat-6827	596	21	the	the	DET
easat-6827	596	22	gas	gas	NOUN
easat-6827	596	23	station	station	NOUN
easat-6827	596	24	network	network	NOUN
easat-6827	596	25	in	in	ADP
easat-6827	596	26	lithuania	lithuania	PROPN
easat-6827	596	27	,	,	PUNCT
easat-6827	596	28	"	"	PUNCT
easat-6827	596	29	economics	economic	NOUN
easat-6827	596	30	&	&	CCONJ
easat-6827	596	31	education	education	PROPN
easat-6827	596	32	,	,	PUNCT
easat-6827	596	33	vol	vol	NOUN
easat-6827	596	34	.	.	PROPN
easat-6827	596	35	8	8	NUM
easat-6827	596	36	,	,	PUNCT
easat-6827	596	37	no	no	INTJ
easat-6827	596	38	.	.	NOUN
easat-6827	596	39	1	1	NUM
easat-6827	596	40	,	,	PUNCT
easat-6827	596	41	pp	pp	ADJ
easat-6827	596	42	.	.	PUNCT
easat-6827	597	1	6	6	NUM
easat-6827	597	2	-	-	SYM
easat-6827	597	3	16	16	NUM
easat-6827	597	4	,	,	PUNCT
easat-6827	597	5	2023	2023	NUM
easat-6827	597	6	.	.	PUNCT
easat-6827	598	1	https://doi.org/10.30525/2500-946x/2023-1-1	https://doi.org/10.30525/2500-946x/2023-1-1	NOUN
easat-6827	598	2	[	[	X
easat-6827	598	3	99	99	NUM
easat-6827	598	4	]	]	X
easat-6827	598	5	s.	s.	PROPN
easat-6827	598	6	r.	r.	PROPN
easat-6827	598	7	mary	mary	PROPN
easat-6827	598	8	,	,	PUNCT
easat-6827	598	9	s.	s.	PROPN
easat-6827	598	10	sharma	sharma	PROPN
easat-6827	598	11	,	,	PUNCT
easat-6827	598	12	b.	b.	PROPN
easat-6827	598	13	malviya	malviya	PROPN
easat-6827	598	14	,	,	PUNCT
easat-6827	598	15	a.	a.	PROPN
easat-6827	598	16	g.	g.	PROPN
easat-6827	598	17	b.	b.	PROPN
easat-6827	598	18	hamida	hamida	PROPN
easat-6827	598	19	,	,	PUNCT
easat-6827	598	20	and	and	CCONJ
easat-6827	598	21	d.	d.	PROPN
easat-6827	598	22	m.	m.	PROPN
easat-6827	598	23	zala	zala	PROPN
easat-6827	598	24	,	,	PUNCT
easat-6827	598	25	"	"	PUNCT
easat-6827	598	26	service	service	NOUN
easat-6827	598	27	quality	quality	NOUN
easat-6827	598	28	towards	towards	ADP
easat-6827	598	29	retail	retail	ADJ
easat-6827	598	30	stores	store	NOUN
easat-6827	598	31	on	on	ADP
easat-6827	598	32	expected	expect	VERB
easat-6827	598	33	and	and	CCONJ
easat-6827	598	34	perceived	perceive	VERB
easat-6827	598	35	service	service	NOUN
easat-6827	598	36	quality	quality	NOUN
easat-6827	598	37	,	,	PUNCT
easat-6827	598	38	"	"	PUNCT
easat-6827	598	39	international	international	ADJ
easat-6827	598	40	journal	journal	NOUN
easat-6827	598	41	of	of	ADP
easat-6827	598	42	professional	professional	PROPN
easat-6827	598	43	business	business	PROPN
easat-6827	598	44	review	review	PROPN
easat-6827	598	45	:	:	PUNCT
easat-6827	598	46	int	int	NOUN
easat-6827	598	47	.	.	PUNCT
easat-6827	599	1	j.	j.	PROPN
easat-6827	599	2	prof	prof	PROPN
easat-6827	599	3	.	.	PUNCT
easat-6827	600	1	bus	bus	PROPN
easat-6827	600	2	.	.	PUNCT
easat-6827	601	1	rev	rev	PROPN
easat-6827	601	2	.	.	PROPN
easat-6827	601	3	,	,	PUNCT
easat-6827	601	4	vol	vol	NOUN
easat-6827	601	5	.	.	PROPN
easat-6827	601	6	8	8	NUM
easat-6827	601	7	,	,	PUNCT
easat-6827	601	8	no	no	INTJ
easat-6827	601	9	.	.	NOUN
easat-6827	601	10	4	4	NUM
easat-6827	601	11	,	,	PUNCT
easat-6827	601	12	p.	p.	NOUN
easat-6827	601	13	16	16	NUM
easat-6827	601	14	,	,	PUNCT
easat-6827	601	15	2023	2023	NUM
easat-6827	601	16	.	.	PUNCT
easat-6827	602	1	https://doi.org/10.26668/businessreview/2023.v8i4.1243	https://doi.org/10.26668/businessreview/2023.v8i4.1243	NOUN
easat-6827	602	2	[	[	X
easat-6827	602	3	100	100	NUM
easat-6827	602	4	]	]	PUNCT
easat-6827	602	5	m.	m.	NOUN
easat-6827	602	6	n.	n.	PROPN
easat-6827	602	7	yesmin	yesmin	PROPN
easat-6827	602	8	et	et	PROPN
easat-6827	602	9	al	al	PROPN
easat-6827	602	10	.	.	PROPN
easat-6827	602	11	,	,	PUNCT
easat-6827	602	12	"	"	PUNCT
easat-6827	602	13	servqual	servqual	ADJ
easat-6827	602	14	to	to	PART
easat-6827	602	15	determine	determine	VERB
easat-6827	602	16	relationship	relationship	NOUN
easat-6827	602	17	quality	quality	NOUN
easat-6827	602	18	and	and	CCONJ
easat-6827	602	19	behavioral	behavioral	ADJ
easat-6827	602	20	intentions	intention	NOUN
easat-6827	602	21	:	:	PUNCT
easat-6827	602	22	an	an	DET
easat-6827	602	23	sem	sem	NOUN
easat-6827	602	24	approach	approach	NOUN
easat-6827	602	25	in	in	ADP
easat-6827	602	26	retail	retail	ADJ
easat-6827	602	27	banking	banking	NOUN
easat-6827	602	28	service	service	NOUN
easat-6827	602	29	,	,	PUNCT
easat-6827	602	30	"	"	PUNCT
easat-6827	602	31	sustainability	sustainability	NOUN
easat-6827	602	32	,	,	PUNCT
easat-6827	602	33	vol	vol	NOUN
easat-6827	602	34	.	.	PROPN
easat-6827	602	35	15	15	NUM
easat-6827	602	36	,	,	PUNCT
easat-6827	602	37	no	no	INTJ
easat-6827	602	38	.	.	NOUN
easat-6827	602	39	8	8	NUM
easat-6827	602	40	,	,	PUNCT
easat-6827	602	41	p.	p.	NOUN
easat-6827	602	42	6536	6536	NUM
easat-6827	602	43	,	,	PUNCT
easat-6827	602	44	2023	2023	NUM
easat-6827	602	45	.	.	PUNCT
easat-6827	603	1	https://doi.org/10.3390/su15086536	https://doi.org/10.3390/su15086536	X
easat-6827	604	1	[	[	X
easat-6827	604	2	101	101	NUM
easat-6827	604	3	]	]	PUNCT
easat-6827	604	4	a.	a.	PROPN
easat-6827	604	5	k.	k.	PROPN
easat-6827	604	6	s.	s.	PROPN
easat-6827	604	7	ong	ong	PROPN
easat-6827	604	8	,	,	PUNCT
easat-6827	604	9	j.	j.	PROPN
easat-6827	604	10	d.	d.	PROPN
easat-6827	604	11	german	german	PROPN
easat-6827	604	12	,	,	PUNCT
easat-6827	604	13	p.	p.	PROPN
easat-6827	604	14	c.	c.	PROPN
easat-6827	604	15	dangaran	dangaran	PROPN
easat-6827	604	16	,	,	PUNCT
easat-6827	604	17	j.	j.	PROPN
easat-6827	604	18	j.	j.	PROPN
easat-6827	604	19	b.	b.	PROPN
easat-6827	604	20	paz	paz	PROPN
easat-6827	604	21	,	,	PUNCT
easat-6827	604	22	and	and	CCONJ
easat-6827	604	23	r.	r.	PROPN
easat-6827	604	24	r.	r.	PROPN
easat-6827	604	25	g.	g.	PROPN
easat-6827	604	26	macatangay	macatangay	PROPN
easat-6827	604	27	,	,	PUNCT
easat-6827	604	28	"	"	PUNCT
easat-6827	604	29	service	service	NOUN
easat-6827	604	30	quality	quality	NOUN
easat-6827	604	31	and	and	CCONJ
easat-6827	604	32	customer	customer	NOUN
easat-6827	604	33	satisfaction	satisfaction	NOUN
easat-6827	604	34	analysis	analysis	NOUN
easat-6827	604	35	among	among	ADP
easat-6827	604	36	motorcycle	motorcycle	NOUN
easat-6827	604	37	taxi	taxi	NOUN
easat-6827	604	38	transportation	transportation	NOUN
easat-6827	604	39	in	in	ADP
easat-6827	604	40	the	the	DET
easat-6827	604	41	philippines	philippine	NOUN
easat-6827	604	42	through	through	ADP
easat-6827	604	43	servqual	servqual	ADJ
easat-6827	604	44	dimensions	dimension	NOUN
easat-6827	604	45	and	and	CCONJ
easat-6827	604	46	social	social	ADJ
easat-6827	604	47	exchange	exchange	NOUN
easat-6827	604	48	theory	theory	NOUN
easat-6827	604	49	,	,	PUNCT
easat-6827	604	50	"	"	PUNCT
easat-6827	604	51	case	case	NOUN
easat-6827	604	52	studies	study	NOUN
easat-6827	604	53	on	on	ADP
easat-6827	604	54	transport	transport	NOUN
easat-6827	604	55	policy	policy	NOUN
easat-6827	604	56	,	,	PUNCT
easat-6827	604	57	vol	vol	NOUN
easat-6827	604	58	.	.	PROPN
easat-6827	604	59	15	15	NUM
easat-6827	604	60	,	,	PUNCT
easat-6827	604	61	p.	p.	NOUN
easat-6827	604	62	101139	101139	NUM
easat-6827	604	63	,	,	PUNCT
easat-6827	604	64	2024	2024	NUM
easat-6827	604	65	.	.	PUNCT
easat-6827	605	1	https://doi.org/10.1016/j.cstp.2023.101139	https://doi.org/10.1016/j.cstp.2023.101139	ADJ
easat-6827	605	2	[	[	X
easat-6827	605	3	102	102	NUM
easat-6827	605	4	]	]	PUNCT
easat-6827	605	5	m.	m.	NOUN
easat-6827	605	6	nguyen	nguyen	NOUN
easat-6827	605	7	and	and	CCONJ
easat-6827	605	8	t.	t.	PROPN
easat-6827	605	9	linh	linh	PROPN
easat-6827	605	10	vo	vo	NOUN
easat-6827	605	11	,	,	PUNCT
easat-6827	605	12	"	"	PUNCT
easat-6827	605	13	the	the	DET
easat-6827	605	14	relationship	relationship	NOUN
easat-6827	605	15	between	between	ADP
easat-6827	605	16	information	information	NOUN
easat-6827	605	17	technology	technology	NOUN
easat-6827	605	18	,	,	PUNCT
easat-6827	605	19	logistics	logistic	NOUN
easat-6827	605	20	service	service	NOUN
easat-6827	605	21	quality	quality	NOUN
easat-6827	605	22	and	and	CCONJ
easat-6827	605	23	perceived	perceive	VERB
easat-6827	605	24	performances	performance	NOUN
easat-6827	605	25	in	in	ADP
easat-6827	605	26	vietnam	vietnam	PROPN
easat-6827	605	27	logistics	logistic	NOUN
easat-6827	605	28	service	service	NOUN
easat-6827	605	29	industry	industry	NOUN
easat-6827	605	30	,	,	PUNCT
easat-6827	605	31	"	"	PUNCT
easat-6827	605	32	uncertain	uncertain	ADJ
easat-6827	605	33	supply	supply	NOUN
easat-6827	605	34	chain	chain	NOUN
easat-6827	605	35	management	management	NOUN
easat-6827	605	36	,	,	PUNCT
easat-6827	605	37	vol	vol	NOUN
easat-6827	605	38	.	.	PROPN
easat-6827	605	39	12	12	NUM
easat-6827	605	40	,	,	PUNCT
easat-6827	605	41	no	no	INTJ
easat-6827	605	42	.	.	NOUN
easat-6827	605	43	1	1	NUM
easat-6827	605	44	,	,	PUNCT
easat-6827	605	45	pp	pp	ADJ
easat-6827	605	46	.	.	PUNCT
easat-6827	606	1	425	425	NUM
easat-6827	606	2	-	-	NUM
easat-6827	606	3	434	434	NUM
easat-6827	606	4	,	,	PUNCT
easat-6827	606	5	2024	2024	NUM
easat-6827	606	6	.	.	PUNCT
easat-6827	607	1	https://doi.org/10.5267/j.uscm.2023.9.009	https://doi.org/10.5267/j.uscm.2023.9.009	X
easat-6827	608	1	[	[	X
easat-6827	608	2	103	103	NUM
easat-6827	608	3	]	]	PUNCT
easat-6827	608	4	s.-j	s.-j	PROPN
easat-6827	608	5	.	.	PUNCT
easat-6827	609	1	hong	hong	PROPN
easat-6827	609	2	,	,	PUNCT
easat-6827	609	3	c.	c.	PROPN
easat-6827	609	4	purtell	purtell	PROPN
easat-6827	609	5	,	,	PUNCT
easat-6827	609	6	j.	j.	PROPN
easat-6827	609	7	y.	y.	PROPN
easat-6827	609	8	chung	chung	PROPN
easat-6827	609	9	,	,	PUNCT
easat-6827	609	10	and	and	CCONJ
easat-6827	609	11	d.-h	d.-h	NOUN
easat-6827	609	12	.	.	PUNCT
easat-6827	610	1	choi	choi	NOUN
easat-6827	610	2	,	,	PUNCT
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easat-6827	610	4	how	how	SCONJ
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easat-6827	610	10	service	service	NOUN
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easat-6827	610	12	and	and	CCONJ
easat-6827	610	13	behavioral	behavioral	ADJ
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easat-6827	610	15	,	,	PUNCT
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easat-6827	610	24	vol	vol	NOUN
easat-6827	610	25	.	.	PROPN
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easat-6827	610	27	,	,	PUNCT
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easat-6827	610	30	2	2	NUM
easat-6827	610	31	,	,	PUNCT
easat-6827	610	32	pp	pp	ADJ
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easat-6827	611	2	-	-	SYM
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easat-6827	611	4	,	,	PUNCT
easat-6827	611	5	2024	2024	NUM
easat-6827	611	6	.	.	PUNCT
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easat-6827	613	2	104	104	NUM
easat-6827	613	3	]	]	X
easat-6827	613	4	d.	d.	PROPN
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easat-6827	613	7	,	,	PUNCT
easat-6827	613	8	m.	m.	NOUN
easat-6827	613	9	hamsal	hamsal	PROPN
easat-6827	613	10	,	,	PUNCT
easat-6827	613	11	r.	r.	PROPN
easat-6827	613	12	k.	k.	PROPN
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easat-6827	613	14	,	,	PUNCT
easat-6827	613	15	and	and	CCONJ
easat-6827	613	16	a.	a.	NOUN
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easat-6827	613	18	,	,	PUNCT
easat-6827	613	19	"	"	PUNCT
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easat-6827	613	22	of	of	ADP
easat-6827	613	23	digital	digital	ADJ
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easat-6827	613	25	and	and	CCONJ
easat-6827	613	26	service	service	NOUN
easat-6827	613	27	quality	quality	NOUN
easat-6827	613	28	on	on	ADP
easat-6827	613	29	business	business	NOUN
easat-6827	613	30	sustainability	sustainability	NOUN
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easat-6827	613	32	strategic	strategic	ADJ
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easat-6827	613	37	in	in	ADP
easat-6827	613	38	indonesia	indonesia	PROPN
easat-6827	613	39	,	,	PUNCT
easat-6827	613	40	"	"	PUNCT
easat-6827	613	41	the	the	DET
easat-6827	613	42	asian	asian	ADJ
easat-6827	613	43	journal	journal	NOUN
easat-6827	613	44	of	of	ADP
easat-6827	613	45	shipping	shipping	NOUN
easat-6827	613	46	and	and	CCONJ
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easat-6827	613	48	,	,	PUNCT
easat-6827	613	49	vol	vol	NOUN
easat-6827	613	50	.	.	PROPN
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easat-6827	613	52	,	,	PUNCT
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easat-6827	613	55	1	1	NUM
easat-6827	613	56	,	,	PUNCT
easat-6827	613	57	pp	pp	ADJ
easat-6827	613	58	.	.	PUNCT
easat-6827	614	1	11	11	NUM
easat-6827	614	2	-	-	SYM
easat-6827	614	3	21	21	NUM
easat-6827	614	4	,	,	PUNCT
easat-6827	614	5	2024	2024	NUM
easat-6827	614	6	.	.	PUNCT
easat-6827	615	1	https://doi.org/10.1016/j.ajsl.2023.12.001	https://doi.org/10.1016/j.ajsl.2023.12.001	PRON
easat-6827	615	2	[	[	X
easat-6827	615	3	105	105	NUM
easat-6827	615	4	]	]	X
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easat-6827	615	7	,	,	PUNCT
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easat-6827	615	12	:	:	PUNCT
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easat-6827	615	16	literature	literature	NOUN
easat-6827	615	17	,	,	PUNCT
easat-6827	615	18	"	"	PUNCT
easat-6827	615	19	journal	journal	NOUN
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easat-6827	615	21	advances	advance	NOUN
easat-6827	615	22	in	in	ADP
easat-6827	615	23	management	management	NOUN
easat-6827	615	24	research	research	NOUN
easat-6827	615	25	,	,	PUNCT
easat-6827	615	26	vol	vol	NOUN
easat-6827	615	27	.	.	PROPN
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easat-6827	615	29	,	,	PUNCT
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easat-6827	615	31	.	.	NOUN
easat-6827	615	32	1	1	NUM
easat-6827	615	33	,	,	PUNCT
easat-6827	615	34	pp	pp	ADJ
easat-6827	615	35	.	.	PUNCT
easat-6827	616	1	64	64	NUM
easat-6827	616	2	-	-	SYM
easat-6827	616	3	90	90	NUM
easat-6827	616	4	,	,	PUNCT
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easat-6827	616	6	.	.	PUNCT
easat-6827	617	1	https://doi.org/10.1108/jamr-01-2018-0008	https://doi.org/10.1108/jamr-01-2018-0008	NOUN
easat-6827	618	1	[	[	X
easat-6827	618	2	106	106	NUM
easat-6827	618	3	]	]	PUNCT
easat-6827	618	4	a.	a.	PROPN
easat-6827	618	5	k.	k.	PROPN
easat-6827	618	6	b.	b.	PROPN
easat-6827	618	7	a.	a.	PROPN
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easat-6827	618	9	and	and	CCONJ
easat-6827	618	10	m.	m.	PROPN
easat-6827	618	11	b.	b.	PROPN
easat-6827	618	12	a.	a.	PROPN
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easat-6827	618	14	,	,	PUNCT
easat-6827	618	15	"	"	PUNCT
easat-6827	618	16	the	the	DET
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easat-6827	618	18	of	of	ADP
easat-6827	618	19	service	service	NOUN
easat-6827	618	20	quality	quality	NOUN
easat-6827	618	21	on	on	ADP
easat-6827	618	22	customer	customer	NOUN
easat-6827	618	23	satisfaction	satisfaction	NOUN
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easat-6827	618	26	and	and	CCONJ
easat-6827	618	27	happiness	happiness	NOUN
easat-6827	618	28	in	in	ADP
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easat-6827	618	32	:	:	PUNCT
easat-6827	618	33	a	a	DET
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easat-6827	618	38	service	service	NOUN
easat-6827	618	39	hub	hub	NOUN
easat-6827	618	40	in	in	ADP
easat-6827	618	41	malaysia	malaysia	PROPN
easat-6827	618	42	,	,	PUNCT
easat-6827	618	43	"	"	PUNCT
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easat-6827	618	45	.	.	PUNCT
easat-6827	619	1	j.	j.	PROPN
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easat-6827	619	3	adv	adv	PROPN
easat-6827	619	4	.	.	PUNCT
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easat-6827	620	2	,	,	PUNCT
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easat-6827	620	6	,	,	PUNCT
easat-6827	620	7	pp	pp	ADJ
easat-6827	620	8	.	.	PUNCT
easat-6827	621	1	311	311	NUM
easat-6827	621	2	-	-	SYM
easat-6827	621	3	320	320	NUM
easat-6827	621	4	,	,	PUNCT
easat-6827	621	5	2020	2020	NUM
easat-6827	621	6	.	.	PUNCT
easat-6827	622	1	[	[	X
easat-6827	622	2	107	107	X
easat-6827	622	3	]	]	PUNCT
easat-6827	622	4	s.	s.	PROPN
easat-6827	622	5	m.	m.	PROPN
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easat-6827	622	13	-	-	PUNCT
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easat-6827	622	27	:	:	PUNCT
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easat-6827	622	55	.	.	PUNCT
easat-6827	623	1	1	1	NUM
easat-6827	623	2	-	-	SYM
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easat-6827	623	4	,	,	PUNCT
easat-6827	623	5	2024	2024	NUM
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easat-6827	624	1	https://doi.org/10.1080/20479700.2024.2310375	https://doi.org/10.1080/20479700.2024.2310375	PROPN
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easat-6827	625	3	]	]	PUNCT
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easat-6827	625	42	,	,	PUNCT
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easat-6827	625	44	.	.	PUNCT
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easat-6827	628	17	by	by	ADP
easat-6827	628	18	the	the	DET
easat-6827	628	19	authors	author	NOUN
easat-6827	628	20	;	;	PUNCT
easat-6827	628	21	licensee	licensee	PROPN
easat-6827	628	22	learning	learning	NOUN
easat-6827	628	23	gate	gate	NOUN
easat-6827	629	1	[	[	X
easat-6827	629	2	109	109	NUM
easat-6827	629	3	]	]	PUNCT
easat-6827	629	4	s.	s.	PROPN
easat-6827	629	5	harsono	harsono	PROPN
easat-6827	629	6	,	,	PUNCT
easat-6827	629	7	h.	h.	PROPN
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easat-6827	629	9	,	,	PUNCT
easat-6827	629	10	t.	t.	PROPN
easat-6827	629	11	prawitowati	prawitowati	PROPN
easat-6827	629	12	,	,	PUNCT
easat-6827	629	13	and	and	CCONJ
easat-6827	629	14	b.	b.	PROPN
easat-6827	629	15	rachmat	rachmat	PROPN
easat-6827	629	16	,	,	PUNCT
easat-6827	629	17	"	"	PUNCT
easat-6827	629	18	an	an	DET
easat-6827	629	19	empirical	empirical	ADJ
easat-6827	629	20	study	study	NOUN
easat-6827	629	21	on	on	ADP
easat-6827	629	22	the	the	DET
easat-6827	629	23	implementation	implementation	NOUN
easat-6827	629	24	of	of	ADP
easat-6827	629	25	s	s	PROPN
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easat-6827	629	27	ocb	ocb	ADJ
easat-6827	629	28	,	,	PUNCT
easat-6827	629	29	servqual	servqual	ADJ
easat-6827	629	30	,	,	PUNCT
easat-6827	629	31	satisfaction	satisfaction	NOUN
easat-6827	629	32	,	,	PUNCT
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easat-6827	629	34	and	and	CCONJ
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easat-6827	629	36	in	in	ADP
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easat-6827	629	39	,	,	PUNCT
easat-6827	629	40	"	"	PUNCT
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easat-6827	629	42	of	of	ADP
easat-6827	629	43	system	system	NOUN
easat-6827	629	44	and	and	CCONJ
easat-6827	629	45	management	management	NOUN
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easat-6827	629	54	5	5	NUM
easat-6827	629	55	,	,	PUNCT
easat-6827	629	56	pp	pp	ADJ
easat-6827	629	57	.	.	PUNCT
easat-6827	630	1	140	140	NUM
easat-6827	630	2	-	-	SYM
easat-6827	630	3	152	152	NUM
easat-6827	630	4	,	,	PUNCT
easat-6827	630	5	2023	2023	NUM
easat-6827	630	6	.	.	PUNCT
easat-6827	631	1	https://doi.org/10.33168/jsms.2023.0509	https://doi.org/10.33168/jsms.2023.0509	PROPN
easat-6827	631	2	[	[	X
easat-6827	631	3	110	110	NUM
easat-6827	631	4	]	]	X
easat-6827	631	5	s.	s.	PROPN
easat-6827	631	6	siallagan	siallagan	PROPN
easat-6827	631	7	,	,	PUNCT
easat-6827	631	8	"	"	PUNCT
easat-6827	631	9	customer	customer	NOUN
easat-6827	631	10	satisfaction	satisfaction	NOUN
easat-6827	631	11	of	of	ADP
easat-6827	631	12	technopreneurs	technopreneur	NOUN
easat-6827	631	13	based	base	VERB
easat-6827	631	14	on	on	ADP
easat-6827	631	15	tqm	tqm	PROPN
easat-6827	631	16	and	and	CCONJ
easat-6827	631	17	servqual	servqual	ADJ
easat-6827	631	18	during	during	ADP
easat-6827	631	19	the	the	DET
easat-6827	631	20	covid-19	covid-19	PROPN
easat-6827	631	21	pandemic	pandemic	NOUN
easat-6827	631	22	,	,	PUNCT
easat-6827	631	23	"	"	PUNCT
easat-6827	631	24	asian	asian	ADJ
easat-6827	631	25	journal	journal	NOUN
easat-6827	631	26	of	of	ADP
easat-6827	631	27	business	business	NOUN
easat-6827	631	28	and	and	CCONJ
easat-6827	631	29	accounting	accounting	NOUN
easat-6827	631	30	,	,	PUNCT
easat-6827	631	31	vol	vol	NOUN
easat-6827	631	32	.	.	PROPN
easat-6827	631	33	6	6	NUM
easat-6827	631	34	,	,	PUNCT
easat-6827	631	35	no	no	INTJ
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easat-6827	631	37	1	1	NUM
easat-6827	631	38	,	,	PUNCT
easat-6827	631	39	pp	pp	ADJ
easat-6827	631	40	.	.	PUNCT
easat-6827	632	1	255	255	NUM
easat-6827	632	2	-	-	SYM
easat-6827	632	3	269	269	NUM
easat-6827	632	4	,	,	PUNCT
easat-6827	632	5	2023	2023	NUM
easat-6827	632	6	.	.	PUNCT
easat-6827	633	1	https://doi.org/10.22452/ajba.vol16no1.9	https://doi.org/10.22452/ajba.vol16no1.9	PROPN
easat-6827	633	2	[	[	PUNCT
easat-6827	633	3	111	111	NUM
easat-6827	633	4	]	]	PUNCT
easat-6827	633	5	k.	k.	PROPN
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easat-6827	633	7	,	,	PUNCT
easat-6827	633	8	l.	l.	PROPN
easat-6827	633	9	macaulay	macaulay	PROPN
easat-6827	633	10	,	,	PUNCT
easat-6827	633	11	and	and	CCONJ
easat-6827	633	12	a.	a.	PROPN
easat-6827	633	13	newman	newman	PROPN
easat-6827	633	14	,	,	PUNCT
easat-6827	633	15	"	"	PUNCT
easat-6827	633	16	qualitative	qualitative	NOUN
easat-6827	633	17	interviewing	interviewing	NOUN
easat-6827	633	18	in	in	ADP
easat-6827	633	19	the	the	DET
easat-6827	633	20	field	field	NOUN
easat-6827	633	21	of	of	ADP
easat-6827	633	22	work	work	NOUN
easat-6827	633	23	and	and	CCONJ
easat-6827	633	24	organisational	organisational	ADJ
easat-6827	633	25	psychology	psychology	NOUN
easat-6827	633	26	:	:	PUNCT
easat-6827	633	27	benefits	benefit	NOUN
easat-6827	633	28	,	,	PUNCT
easat-6827	633	29	challenges	challenge	NOUN
easat-6827	633	30	and	and	CCONJ
easat-6827	633	31	guidelines	guideline	NOUN
easat-6827	633	32	for	for	ADP
easat-6827	633	33	researchers	researcher	NOUN
easat-6827	633	34	and	and	CCONJ
easat-6827	633	35	reviewers	reviewer	NOUN
easat-6827	633	36	,	,	PUNCT
easat-6827	633	37	"	"	PUNCT
easat-6827	633	38	applied	apply	VERB
easat-6827	633	39	psychology	psychology	NOUN
easat-6827	633	40	,	,	PUNCT
easat-6827	633	41	vol	vol	NOUN
easat-6827	633	42	.	.	PROPN
easat-6827	633	43	72	72	NUM
easat-6827	633	44	,	,	PUNCT
easat-6827	633	45	no	no	INTJ
easat-6827	633	46	.	.	NOUN
easat-6827	633	47	2	2	NUM
easat-6827	633	48	,	,	PUNCT
easat-6827	633	49	pp	pp	ADJ
easat-6827	633	50	.	.	PUNCT
easat-6827	633	51	863	863	NUM
easat-6827	633	52	-	-	NUM
easat-6827	633	53	889	889	NUM
easat-6827	633	54	,	,	PUNCT
easat-6827	633	55	2023	2023	NUM
easat-6827	633	56	.	.	PUNCT
easat-6827	634	1	[	[	X
easat-6827	634	2	112	112	NUM
easat-6827	634	3	]	]	PUNCT
easat-6827	634	4	s.	s.	PROPN
easat-6827	634	5	jamshed	jamshe	VERB
easat-6827	634	6	,	,	PUNCT
easat-6827	634	7	"	"	PUNCT
easat-6827	634	8	qualitative	qualitative	ADJ
easat-6827	634	9	research	research	NOUN
easat-6827	634	10	method	method	NOUN
easat-6827	634	11	-	-	PUNCT
easat-6827	634	12	interviewing	interviewing	NOUN
easat-6827	634	13	and	and	CCONJ
easat-6827	634	14	observation	observation	NOUN
easat-6827	634	15	,	,	PUNCT
easat-6827	634	16	"	"	PUNCT
easat-6827	634	17	journal	journal	NOUN
easat-6827	634	18	of	of	ADP
easat-6827	634	19	basic	basic	ADJ
easat-6827	634	20	and	and	CCONJ
easat-6827	634	21	clinical	clinical	ADJ
easat-6827	634	22	pharmacy	pharmacy	NOUN
easat-6827	634	23	,	,	PUNCT
easat-6827	634	24	vol	vol	NOUN
easat-6827	634	25	.	.	PROPN
easat-6827	634	26	5	5	NUM
easat-6827	634	27	,	,	PUNCT
easat-6827	634	28	no	no	INTJ
easat-6827	634	29	.	.	NOUN
easat-6827	634	30	4	4	NUM
easat-6827	634	31	,	,	PUNCT
easat-6827	634	32	p.	p.	NOUN
easat-6827	634	33	87	87	NUM
easat-6827	634	34	,	,	PUNCT
easat-6827	634	35	2014	2014	NUM
easat-6827	634	36	.	.	PUNCT
easat-6827	635	1	[	[	X
easat-6827	635	2	113	113	NUM
easat-6827	635	3	]	]	PUNCT
easat-6827	635	4	j.	j.	PROPN
easat-6827	635	5	miles	miles	PROPN
easat-6827	635	6	and	and	CCONJ
easat-6827	635	7	p.	p.	PROPN
easat-6827	635	8	gilbert	gilbert	PROPN
easat-6827	635	9	,	,	PUNCT
easat-6827	635	10	a	a	DET
easat-6827	635	11	handbook	handbook	NOUN
easat-6827	635	12	of	of	ADP
easat-6827	635	13	research	research	NOUN
easat-6827	635	14	methods	method	NOUN
easat-6827	635	15	for	for	ADP
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easat-6827	635	17	and	and	CCONJ
easat-6827	635	18	health	health	NOUN
easat-6827	635	19	psychology	psychology	NOUN
easat-6827	635	20	.	.	PUNCT
easat-6827	636	1	oxford	oxford	PROPN
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easat-6827	636	4	on	on	ADP
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easat-6827	636	6	,	,	PUNCT
easat-6827	636	7	2005	2005	NUM
easat-6827	636	8	.	.	PUNCT
easat-6827	637	1	[	[	X
easat-6827	637	2	114	114	NUM
easat-6827	637	3	]	]	PUNCT
easat-6827	637	4	r.	r.	PROPN
easat-6827	637	5	brown	brown	PROPN
easat-6827	637	6	,	,	PUNCT
easat-6827	637	7	"	"	PUNCT
easat-6827	637	8	online	online	ADJ
easat-6827	637	9	interviews	interview	NOUN
easat-6827	637	10	during	during	ADP
easat-6827	637	11	a	a	DET
easat-6827	637	12	pandemic	pandemic	ADJ
easat-6827	637	13	:	:	PUNCT
easat-6827	637	14	benefits	benefit	NOUN
easat-6827	637	15	,	,	PUNCT
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easat-6827	637	17	,	,	PUNCT
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easat-6827	637	19	and	and	CCONJ
easat-6827	637	20	the	the	DET
easat-6827	637	21	impact	impact	NOUN
easat-6827	637	22	on	on	ADP
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easat-6827	637	25	researchers	researcher	NOUN
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easat-6827	637	27	"	"	PUNCT
easat-6827	637	28	psypag	psypag	PROPN
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easat-6827	637	30	,	,	PUNCT
easat-6827	637	31	no	no	INTJ
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easat-6827	637	33	123	123	NUM
easat-6827	637	34	,	,	PUNCT
easat-6827	637	35	pp	pp	ADJ
easat-6827	637	36	.	.	PUNCT
easat-6827	638	1	32	32	NUM
easat-6827	638	2	-	-	SYM
easat-6827	638	3	36	36	NUM
easat-6827	638	4	,	,	PUNCT
easat-6827	638	5	2022	2022	NUM
easat-6827	638	6	.	.	PUNCT
easat-6827	639	1	[	[	X
easat-6827	639	2	115	115	NUM
easat-6827	639	3	]	]	X
easat-6827	639	4	s.	s.	PROPN
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easat-6827	639	6	,	,	PUNCT
easat-6827	639	7	r.	r.	PROPN
easat-6827	639	8	w.	w.	PROPN
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easat-6827	639	10	,	,	PUNCT
easat-6827	639	11	and	and	CCONJ
easat-6827	639	12	p.	p.	PROPN
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easat-6827	639	14	,	,	PUNCT
easat-6827	639	15	"	"	PUNCT
easat-6827	639	16	active	active	ADJ
easat-6827	639	17	listening	listening	NOUN
easat-6827	639	18	in	in	ADP
easat-6827	639	19	qualitative	qualitative	ADJ
easat-6827	639	20	research	research	NOUN
easat-6827	639	21	interviews	interview	NOUN
easat-6827	639	22	,	,	PUNCT
easat-6827	639	23	"	"	PUNCT
easat-6827	639	24	in	in	ADP
easat-6827	639	25	in	in	ADP
easat-6827	639	26	proceedings	proceeding	NOUN
easat-6827	639	27	of	of	ADP
easat-6827	639	28	the	the	DET
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easat-6827	639	31	:	:	PUNCT
easat-6827	639	32	research	research	NOUN
easat-6827	639	33	in	in	ADP
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easat-6827	639	36	,	,	PUNCT
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easat-6827	639	39	pp	pp	ADJ
easat-6827	639	40	.	.	PUNCT
easat-6827	640	1	71	71	NUM
easat-6827	640	2	-	-	SYM
easat-6827	640	3	82	82	NUM
easat-6827	640	4	)	)	PUNCT
easat-6827	640	5	,	,	PUNCT
easat-6827	640	6	2011	2011	NUM
easat-6827	640	7	.	.	PUNCT
easat-6827	641	1	[	[	X
easat-6827	641	2	116	116	X
easat-6827	641	3	]	]	PUNCT
easat-6827	641	4	a.	a.	NOUN
easat-6827	641	5	morris	morris	PROPN
easat-6827	641	6	,	,	PUNCT
easat-6827	641	7	"	"	PUNCT
easat-6827	641	8	a	a	DET
easat-6827	641	9	practical	practical	ADJ
easat-6827	641	10	introduction	introduction	NOUN
easat-6827	641	11	to	to	ADP
easat-6827	641	12	in	in	ADP
easat-6827	641	13	-	-	PUNCT
easat-6827	641	14	depth	depth	NOUN
easat-6827	641	15	interviewing	interviewing	NOUN
easat-6827	641	16	,	,	PUNCT
easat-6827	641	17	"	"	PUNCT
easat-6827	641	18	2015	2015	NUM
easat-6827	641	19	.	.	PUNCT
easat-6827	642	1	[	[	X
easat-6827	642	2	117	117	NUM
easat-6827	642	3	]	]	X
easat-6827	642	4	r.	r.	PROPN
easat-6827	642	5	atkinson	atkinson	PROPN
easat-6827	642	6	and	and	CCONJ
easat-6827	642	7	j.	j.	PROPN
easat-6827	642	8	flint	flint	PROPN
easat-6827	642	9	,	,	PUNCT
easat-6827	642	10	"	"	PUNCT
easat-6827	642	11	social	social	ADJ
easat-6827	642	12	research	research	NOUN
easat-6827	642	13	update	update	NOUN
easat-6827	642	14	,	,	PUNCT
easat-6827	642	15	"	"	PUNCT
easat-6827	642	16	department	department	NOUN
easat-6827	642	17	of	of	ADP
easat-6827	642	18	sociology	sociology	NOUN
easat-6827	642	19	,	,	PUNCT
easat-6827	642	20	university	university	NOUN
easat-6827	642	21	of	of	ADP
easat-6827	642	22	surrey	surrey	PROPN
easat-6827	642	23	,	,	PUNCT
easat-6827	642	24	vol	vol	NOUN
easat-6827	642	25	.	.	PROPN
easat-6827	642	26	33	33	NUM
easat-6827	642	27	,	,	PUNCT
easat-6827	642	28	2001	2001	NUM
easat-6827	642	29	.	.	PUNCT
easat-6827	643	1	[	[	X
easat-6827	643	2	118	118	NUM
easat-6827	643	3	]	]	PUNCT
easat-6827	643	4	pwc	pwc	NOUN
easat-6827	643	5	,	,	PUNCT
easat-6827	643	6	"	"	PUNCT
easat-6827	643	7	global	global	ADJ
easat-6827	643	8	business	business	NOUN
easat-6827	643	9	services	service	NOUN
easat-6827	643	10	(	(	PUNCT
easat-6827	643	11	gbs	gbs	NOUN
easat-6827	643	12	):	):	PUNCT
easat-6827	643	13	moving	move	VERB
easat-6827	643	14	towards	towards	ADP
easat-6827	643	15	digitalisation	digitalisation	NOUN
easat-6827	643	16	,	,	PUNCT
easat-6827	643	17	"	"	PUNCT
easat-6827	643	18	retrieved	retrieve	VERB
easat-6827	643	19	:	:	PUNCT
easat-6827	643	20	https://www.pwc.com/my/en/publications/2021/global-business-services-gbs-moving-towards-digitalisation.html	https://www.pwc.com/my/en/publications/2021/global-business-services-gbs-moving-towards-digitalisation.html	NOUN
easat-6827	643	21	,	,	PUNCT
easat-6827	643	22	2021	2021	NUM
easat-6827	643	23	.	.	PUNCT
easat-6827	644	1	[	[	X
easat-6827	644	2	119	119	NUM
easat-6827	644	3	]	]	PUNCT
easat-6827	644	4	m.	m.	PROPN
easat-6827	644	5	f.	f.	PROPN
easat-6827	644	6	jaumotte	jaumotte	PROPN
easat-6827	644	7	et	et	PROPN
easat-6827	644	8	al	al	PROPN
easat-6827	644	9	.	.	PROPN
easat-6827	644	10	,	,	PUNCT
easat-6827	644	11	digitalization	digitalization	NOUN
easat-6827	644	12	during	during	ADP
easat-6827	644	13	the	the	DET
easat-6827	644	14	covid-19	covid-19	PROPN
easat-6827	644	15	crisis	crisis	NOUN
easat-6827	644	16	:	:	PUNCT
easat-6827	644	17	implications	implication	NOUN
easat-6827	644	18	for	for	ADP
easat-6827	644	19	productivity	productivity	NOUN
easat-6827	644	20	and	and	CCONJ
easat-6827	644	21	labor	labor	NOUN
easat-6827	644	22	markets	market	NOUN
easat-6827	644	23	in	in	ADP
easat-6827	644	24	advanced	advanced	ADJ
easat-6827	644	25	economies	economy	NOUN
easat-6827	644	26	.	.	PUNCT
easat-6827	645	1	international	international	ADJ
easat-6827	645	2	monetary	monetary	ADJ
easat-6827	645	3	fund	fund	NOUN
easat-6827	645	4	,	,	PUNCT
easat-6827	645	5	2023	2023	NUM
easat-6827	645	6	.	.	PUNCT
easat-6827	646	1	[	[	X
easat-6827	646	2	120	120	NUM
easat-6827	646	3	]	]	X
easat-6827	646	4	deloitte	deloitte	NOUN
easat-6827	646	5	,	,	PUNCT
easat-6827	646	6	"	"	PUNCT
easat-6827	646	7	global	global	ADJ
easat-6827	646	8	business	business	NOUN
easat-6827	646	9	services	service	NOUN
easat-6827	646	10	and	and	CCONJ
easat-6827	646	11	shared	share	VERB
easat-6827	646	12	services	service	NOUN
easat-6827	646	13	organizations	organization	NOUN
easat-6827	646	14	moving	move	VERB
easat-6827	646	15	forward	forward	ADV
easat-6827	646	16	:	:	PUNCT
easat-6827	646	17	from	from	ADP
easat-6827	646	18	pandemic	pandemic	ADJ
easat-6827	646	19	to	to	ADP
easat-6827	646	20	thriving	thrive	VERB
easat-6827	646	21	,	,	PUNCT
easat-6827	646	22	"	"	PUNCT
easat-6827	646	23	retrieved	retrieve	VERB
easat-6827	646	24	:	:	PUNCT
easat-6827	646	25	https://www2.deloitte.com/us/en/pages/operations/articles/covid-19-impact-shared-services-deliveryglobal-business-services-organizations.html	https://www2.deloitte.com/us/en/pages/operations/articles/covid-19-impact-shared-services-deliveryglobal-business-services-organizations.html	NOUN
easat-6827	646	26	,	,	PUNCT
easat-6827	646	27	2020	2020	NUM
easat-6827	646	28	.	.	PUNCT
easat-6827	647	1	[	[	X
easat-6827	647	2	121	121	NUM
easat-6827	647	3	]	]	PUNCT
easat-6827	647	4	sson	sson	NOUN
easat-6827	647	5	,	,	PUNCT
easat-6827	647	6	"	"	PUNCT
easat-6827	647	7	covid-19	covid-19	PROPN
easat-6827	647	8	:	:	PUNCT
easat-6827	647	9	spurring	spur	VERB
easat-6827	647	10	innovation	innovation	NOUN
easat-6827	647	11	in	in	ADP
easat-6827	647	12	shared	share	VERB
easat-6827	647	13	services	service	NOUN
easat-6827	647	14	operating	operating	NOUN
easat-6827	647	15	models	model	NOUN
easat-6827	647	16	,	,	PUNCT
easat-6827	647	17	"	"	PUNCT
easat-6827	647	18	retrieved	retrieve	VERB
easat-6827	647	19	:	:	PUNCT
easat-6827	647	20	https://www.ssonetwork.com/global-business-services/columns/covid-19-spurring-innovation-in-shared-servicesoperating-models	https://www.ssonetwork.com/global-business-services/columns/covid-19-spurring-innovation-in-shared-servicesoperating-model	NOUN
easat-6827	647	21	,	,	PUNCT
easat-6827	647	22	2020	2020	NUM
easat-6827	647	23	.	.	PUNCT
easat-6827	648	1	[	[	X
easat-6827	648	2	122	122	NUM
easat-6827	648	3	]	]	X
easat-6827	648	4	n.	n.	PROPN
easat-6827	648	5	husin	husin	PROPN
easat-6827	648	6	,	,	PUNCT
easat-6827	648	7	a.	a.	PROPN
easat-6827	648	8	ahmad	ahmad	PROPN
easat-6827	648	9	,	,	PUNCT
easat-6827	648	10	a.	a.	PROPN
easat-6827	648	11	ghazali	ghazali	PROPN
easat-6827	648	12	,	,	PUNCT
easat-6827	648	13	and	and	CCONJ
easat-6827	648	14	z.	z.	PROPN
easat-6827	648	15	azim	azim	PROPN
easat-6827	648	16	,	,	PUNCT
easat-6827	648	17	"	"	PUNCT
easat-6827	648	18	impact	impact	NOUN
easat-6827	648	19	of	of	ADP
easat-6827	648	20	retrenchment	retrenchment	NOUN
easat-6827	648	21	on	on	ADP
easat-6827	648	22	employees	employee	NOUN
easat-6827	648	23	’	'	PUNCT
easat-6827	648	24	well	well	ADV
easat-6827	648	25	-	-	PUNCT
easat-6827	648	26	being	being	NOUN
easat-6827	648	27	,	,	PUNCT
easat-6827	648	28	economy	economy	NOUN
easat-6827	648	29	,	,	PUNCT
easat-6827	648	30	and	and	CCONJ
easat-6827	648	31	social	social	ADJ
easat-6827	648	32	exclusion	exclusion	NOUN
easat-6827	648	33	during	during	ADP
easat-6827	648	34	covid-19	covid-19	PROPN
easat-6827	648	35	,	,	PUNCT
easat-6827	648	36	"	"	PUNCT
easat-6827	648	37	j.	j.	PROPN
easat-6827	648	38	empir	empir	PROPN
easat-6827	648	39	.	.	PUNCT
easat-6827	649	1	econ	econ	PROPN
easat-6827	649	2	.	.	PUNCT
easat-6827	650	1	lett	lett	PROPN
easat-6827	650	2	,	,	PUNCT
easat-6827	650	3	vol	vol	NOUN
easat-6827	650	4	.	.	PROPN
easat-6827	650	5	21	21	NUM
easat-6827	650	6	,	,	PUNCT
easat-6827	650	7	no	no	INTJ
easat-6827	650	8	.	.	NOUN
easat-6827	650	9	2	2	NUM
easat-6827	650	10	,	,	PUNCT
easat-6827	650	11	pp	pp	ADJ
easat-6827	650	12	.	.	PUNCT
easat-6827	651	1	43	43	NUM
easat-6827	651	2	-	-	SYM
easat-6827	651	3	54	54	NUM
easat-6827	651	4	,	,	PUNCT
easat-6827	651	5	2023	2023	NUM
easat-6827	651	6	.	.	PUNCT
easat-6827	652	1	[	[	X
easat-6827	652	2	123	123	NUM
easat-6827	652	3	]	]	PUNCT
easat-6827	652	4	x.	x.	PROPN
easat-6827	652	5	wang	wang	PROPN
easat-6827	652	6	,	,	PUNCT
easat-6827	652	7	z.	z.	PROPN
easat-6827	652	8	xu	xu	PROPN
easat-6827	652	9	,	,	PUNCT
easat-6827	652	10	a.	a.	PROPN
easat-6827	652	11	xiao	xiao	PROPN
easat-6827	652	12	,	,	PUNCT
easat-6827	652	13	and	and	CCONJ
easat-6827	652	14	m.	m.	NOUN
easat-6827	652	15	skare	skare	PROPN
easat-6827	652	16	,	,	PUNCT
easat-6827	652	17	"	"	PUNCT
easat-6827	652	18	measuring	measure	VERB
easat-6827	652	19	short	short	ADJ
easat-6827	652	20	-	-	PUNCT
easat-6827	652	21	and	and	CCONJ
easat-6827	652	22	long	long	ADJ
easat-6827	652	23	-	-	PUNCT
easat-6827	652	24	run	run	NOUN
easat-6827	652	25	impacts	impact	NOUN
easat-6827	652	26	of	of	ADP
easat-6827	652	27	covid19	covid19	NOUN
easat-6827	652	28	on	on	ADP
easat-6827	652	29	the	the	DET
easat-6827	652	30	sharing	sharing	NOUN
easat-6827	652	31	economy	economy	NOUN
easat-6827	652	32	and	and	CCONJ
easat-6827	652	33	business	business	NOUN
easat-6827	652	34	models	model	NOUN
easat-6827	652	35	,	,	PUNCT
easat-6827	652	36	"	"	PUNCT
easat-6827	652	37	international	international	ADJ
easat-6827	652	38	entrepreneurship	entrepreneurship	NOUN
easat-6827	652	39	and	and	CCONJ
easat-6827	652	40	management	management	NOUN
easat-6827	652	41	journal	journal	NOUN
easat-6827	652	42	,	,	PUNCT
easat-6827	652	43	vol	vol	NOUN
easat-6827	652	44	.	.	PROPN
easat-6827	652	45	19	19	NUM
easat-6827	652	46	,	,	PUNCT
easat-6827	652	47	no	no	INTJ
easat-6827	652	48	.	.	NOUN
easat-6827	652	49	3	3	NUM
easat-6827	652	50	,	,	PUNCT
easat-6827	652	51	pp	pp	ADJ
easat-6827	652	52	.	.	PUNCT
easat-6827	652	53	1341	1341	NUM
easat-6827	652	54	-	-	SYM
easat-6827	652	55	1366	1366	NUM
easat-6827	652	56	,	,	PUNCT
easat-6827	652	57	2023	2023	NUM
easat-6827	652	58	.	.	PUNCT
easat-6827	653	1	[	[	X
easat-6827	653	2	124	124	NUM
easat-6827	653	3	]	]	PUNCT
easat-6827	653	4	sson	sson	NOUN
easat-6827	653	5	,	,	PUNCT
easat-6827	653	6	"	"	PUNCT
easat-6827	653	7	covid-19	covid-19	PROPN
easat-6827	653	8	:	:	PUNCT
easat-6827	653	9	how	how	SCONJ
easat-6827	653	10	shared	share	VERB
easat-6827	653	11	service	service	NOUN
easat-6827	653	12	centers	center	NOUN
easat-6827	653	13	are	be	AUX
easat-6827	653	14	weathering	weather	VERB
easat-6827	653	15	the	the	DET
easat-6827	653	16	crisis	crisis	NOUN
easat-6827	653	17	,	,	PUNCT
easat-6827	653	18	"	"	PUNCT
easat-6827	653	19	retrieved	retrieve	VERB
easat-6827	653	20	:	:	PUNCT
easat-6827	653	21	https://www.ssonetwork.com/global-business-services/columns/covid-19-how-shared-service-centers-areweathering-the-crisis	https://www.ssonetwork.com/global-business-services/columns/covid-19-how-shared-service-centers-areweathering-the-crisis	NOUN
easat-6827	653	22	,	,	PUNCT
easat-6827	653	23	2020	2020	NUM
easat-6827	653	24	.	.	PUNCT
easat-6827	654	1	[	[	X
easat-6827	654	2	125	125	NUM
easat-6827	654	3	]	]	PUNCT
easat-6827	654	4	s.	s.	PROPN
easat-6827	654	5	carpenter	carpenter	PROPN
easat-6827	654	6	,	,	PUNCT
easat-6827	654	7	"	"	PUNCT
easat-6827	654	8	merck	merck	PROPN
easat-6827	654	9	,	,	PUNCT
easat-6827	654	10	sharp	sharp	PROPN
easat-6827	654	11	&	&	CCONJ
easat-6827	654	12	dohme	dohme	PROPN
easat-6827	654	13	:	:	PUNCT
easat-6827	654	14	digital	digital	ADJ
easat-6827	654	15	transformation	transformation	NOUN
easat-6827	654	16	in	in	ADP
easat-6827	654	17	shared	share	VERB
easat-6827	654	18	services	service	NOUN
easat-6827	654	19	and	and	CCONJ
easat-6827	654	20	beyond	beyond	ADP
easat-6827	654	21	in	in	ADP
easat-6827	654	22	process	process	NOUN
easat-6827	654	23	intelligence	intelligence	NOUN
easat-6827	654	24	in	in	ADP
easat-6827	654	25	action	action	NOUN
easat-6827	654	26	:	:	PUNCT
easat-6827	654	27	taking	take	VERB
easat-6827	654	28	process	process	NOUN
easat-6827	654	29	mining	mining	NOUN
easat-6827	654	30	to	to	ADP
easat-6827	654	31	the	the	DET
easat-6827	654	32	next	next	ADJ
easat-6827	654	33	level	level	NOUN
easat-6827	654	34	.	.	PUNCT
easat-6827	654	35	"	"	PUNCT
easat-6827	654	36	cham	cham	NOUN
easat-6827	654	37	:	:	PUNCT
easat-6827	654	38	springer	springer	NOUN
easat-6827	654	39	nature	nature	PROPN
easat-6827	654	40	switzerland	switzerland	PROPN
easat-6827	654	41	,	,	PUNCT
easat-6827	654	42	2024	2024	NUM
easat-6827	654	43	,	,	PUNCT
easat-6827	654	44	pp	pp	ADV
easat-6827	654	45	.	.	PUNCT
easat-6827	655	1	131	131	NUM
easat-6827	655	2	-	-	SYM
easat-6827	655	3	139	139	NUM
easat-6827	655	4	.	.	PUNCT
easat-6827	656	1	[	[	X
easat-6827	656	2	126	126	NUM
easat-6827	656	3	]	]	PUNCT
easat-6827	656	4	m.	m.	NOUN
easat-6827	656	5	lacity	lacity	PROPN
easat-6827	656	6	,	,	PUNCT
easat-6827	656	7	l.	l.	PROPN
easat-6827	656	8	willcocks	willcocks	PROPN
easat-6827	656	9	,	,	PUNCT
easat-6827	656	10	and	and	CCONJ
easat-6827	656	11	a.	a.	PROPN
easat-6827	656	12	craig	craig	PROPN
easat-6827	656	13	,	,	PUNCT
easat-6827	656	14	"	"	PUNCT
easat-6827	656	15	robotizing	robotize	VERB
easat-6827	656	16	global	global	ADJ
easat-6827	656	17	financial	financial	ADJ
easat-6827	656	18	shared	share	VERB
easat-6827	656	19	services	service	NOUN
easat-6827	656	20	at	at	ADP
easat-6827	656	21	royal	royal	PROPN
easat-6827	656	22	dsm	dsm	PROPN
easat-6827	656	23	,	,	PUNCT
easat-6827	656	24	"	"	PUNCT
easat-6827	656	25	the	the	DET
easat-6827	656	26	outsourcing	outsourcing	NOUN
easat-6827	656	27	unit	unit	NOUN
easat-6827	656	28	working	work	VERB
easat-6827	656	29	research	research	PROPN
easat-6827	656	30	paper	paper	NOUN
easat-6827	656	31	series	series	PROPN
easat-6827	656	32	no	no	PROPN
easat-6827	656	33	.	.	PROPN
easat-6827	656	34	26	26	NUM
easat-6827	656	35	,	,	PUNCT
easat-6827	656	36	2016	2016	NUM
easat-6827	656	37	.	.	PUNCT
easat-6827	657	1	[	[	X
easat-6827	657	2	127	127	NUM
easat-6827	657	3	]	]	X
easat-6827	657	4	j.	j.	PROPN
easat-6827	657	5	choi	choi	PROPN
easat-6827	657	6	,	,	PUNCT
easat-6827	657	7	j.	j.	PROPN
easat-6827	657	8	xavier	xavier	PROPN
easat-6827	657	9	,	,	PUNCT
easat-6827	657	10	r.	r.	PROPN
easat-6827	657	11	sharma	sharma	PROPN
easat-6827	657	12	,	,	PUNCT
easat-6827	657	13	a.	a.	PROPN
easat-6827	657	14	y.	y.	PROPN
easat-6827	657	15	asmara	asmara	PROPN
easat-6827	657	16	,	,	PUNCT
easat-6827	657	17	and	and	CCONJ
easat-6827	657	18	s.	s.	PROPN
easat-6827	657	19	yu	yu	PROPN
easat-6827	657	20	,	,	PUNCT
easat-6827	657	21	digitalization	digitalization	NOUN
easat-6827	657	22	of	of	ADP
easat-6827	657	23	public	public	ADJ
easat-6827	657	24	service	service	NOUN
easat-6827	657	25	delivery	delivery	NOUN
easat-6827	657	26	in	in	ADP
easat-6827	657	27	asia	asia	PROPN
easat-6827	657	28	asian	asian	PROPN
easat-6827	657	29	productivity	productivity	PROPN
easat-6827	657	30	organization	organization	PROPN
easat-6827	657	31	.	.	PUNCT
easat-6827	658	1	tokyo	tokyo	PROPN
easat-6827	658	2	:	:	PUNCT
easat-6827	658	3	asian	asian	ADJ
easat-6827	658	4	productivity	productivity	NOUN
easat-6827	658	5	organization	organization	NOUN
easat-6827	658	6	,	,	PUNCT
easat-6827	658	7	2021	2021	NUM
easat-6827	658	8	.	.	PUNCT
easat-6827	659	1	[	[	X
easat-6827	659	2	128	128	NUM
easat-6827	659	3	]	]	X
easat-6827	659	4	sson	sson	NOUN
easat-6827	659	5	,	,	PUNCT
easat-6827	659	6	"	"	PUNCT
easat-6827	659	7	state	state	NOUN
easat-6827	659	8	of	of	ADP
easat-6827	659	9	the	the	DET
easat-6827	659	10	shared	share	VERB
easat-6827	659	11	services	service	NOUN
easat-6827	659	12	&	&	CCONJ
easat-6827	659	13	outsourcing	outsourcing	NOUN
easat-6827	659	14	industry	industry	NOUN
easat-6827	659	15	,	,	PUNCT
easat-6827	659	16	navigating	navigate	VERB
easat-6827	659	17	a	a	DET
easat-6827	659	18	tidal	tidal	ADJ
easat-6827	659	19	wave	wave	NOUN
easat-6827	659	20	:	:	PUNCT
easat-6827	659	21	the	the	DET
easat-6827	659	22	global	global	ADJ
easat-6827	659	23	shared	share	VERB
easat-6827	659	24	services	service	NOUN
easat-6827	659	25	industry	industry	NOUN
easat-6827	659	26	at	at	ADP
easat-6827	659	27	a	a	DET
easat-6827	659	28	watershed	watershed	ADJ
easat-6827	659	29	moment	moment	NOUN
easat-6827	659	30	–	–	PUNCT
easat-6827	659	31	global	global	ADJ
easat-6827	659	32	market	market	NOUN
easat-6827	659	33	report	report	NOUN
easat-6827	659	34	,	,	PUNCT
easat-6827	659	35	"	"	PUNCT
easat-6827	659	36	2024	2024	NUM
easat-6827	659	37	.	.	PUNCT
easat-6827	660	1	[	[	X
easat-6827	660	2	129	129	NUM
easat-6827	660	3	]	]	PUNCT
easat-6827	660	4	k.	k.	PROPN
easat-6827	660	5	krzan	krzan	PROPN
easat-6827	660	6	and	and	CCONJ
easat-6827	660	7	m.	m.	NOUN
easat-6827	660	8	kajba	kajba	PROPN
easat-6827	660	9	,	,	PUNCT
easat-6827	660	10	"	"	PUNCT
easat-6827	660	11	digitalisation	digitalisation	NOUN
easat-6827	660	12	and	and	CCONJ
easat-6827	660	13	digital	digital	ADJ
easat-6827	660	14	technologies	technology	NOUN
easat-6827	660	15	:	:	PUNCT
easat-6827	660	16	potential	potential	ADJ
easat-6827	660	17	advantages	advantage	NOUN
easat-6827	660	18	and	and	CCONJ
easat-6827	660	19	weaknesses	weakness	NOUN
easat-6827	660	20	for	for	ADP
easat-6827	660	21	business	business	NOUN
easat-6827	660	22	operations	operation	NOUN
easat-6827	660	23	,	,	PUNCT
easat-6827	660	24	logistic	logistic	ADJ
easat-6827	660	25	systems	system	NOUN
easat-6827	660	26	in	in	ADP
easat-6827	660	27	global	global	ADJ
easat-6827	660	28	economy	economy	NOUN
easat-6827	660	29	,	,	PUNCT
easat-6827	660	30	"	"	PUNCT
easat-6827	660	31	in	in	ADP
easat-6827	660	32	proceedings	proceeding	NOUN
easat-6827	660	33	xiii	xiii	X
easat-6827	660	34	of	of	ADP
easat-6827	660	35	international	international	ADJ
easat-6827	660	36	scientific	scientific	ADJ
easat-6827	660	37	-	-	PUNCT
easat-6827	660	38	practical	practical	ADJ
easat-6827	660	39	conference	conference	NOUN
easat-6827	660	40	,	,	PUNCT
easat-6827	660	41	2023	2023	NUM
easat-6827	660	42	.	.	PUNCT
easat-6827	661	1	[	[	X
easat-6827	661	2	130	130	NUM
easat-6827	661	3	]	]	PUNCT
easat-6827	661	4	j.	j.	PROPN
easat-6827	661	5	l.	l.	PROPN
easat-6827	661	6	nikolić	nikolić	PROPN
easat-6827	661	7	,	,	PUNCT
easat-6827	661	8	"	"	PUNCT
easat-6827	661	9	the	the	DET
easat-6827	661	10	impact	impact	NOUN
easat-6827	661	11	of	of	ADP
easat-6827	661	12	digital	digital	ADJ
easat-6827	661	13	technologies	technology	NOUN
easat-6827	661	14	on	on	ADP
easat-6827	661	15	employee	employee	NOUN
easat-6827	661	16	engagement	engagement	NOUN
easat-6827	661	17	:	:	PUNCT
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easat-6827	661	24	”	"	PUNCT
easat-6827	661	25	in	in	ADP
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easat-6827	661	30	european	european	PROPN
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easat-6827	661	33	applied	apply	VERB
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easat-6827	661	36	vol	vol	NOUN
easat-6827	661	37	.	.	PROPN
easat-6827	661	38	20	20	NUM
easat-6827	661	39	,	,	PUNCT
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easat-6827	661	41	.	.	NOUN
easat-6827	661	42	2	2	NUM
easat-6827	661	43	,	,	PUNCT
easat-6827	661	44	pp	pp	ADJ
easat-6827	661	45	.	.	PUNCT
easat-6827	661	46	29	29	NUM
easat-6827	661	47	-	-	SYM
easat-6827	661	48	40	40	NUM
easat-6827	661	49	,	,	PUNCT
easat-6827	661	50	2023	2023	NUM
easat-6827	661	51	.	.	PUNCT
easat-6827	662	1	[	[	X
easat-6827	662	2	131	131	X
easat-6827	662	3	]	]	PUNCT
easat-6827	663	1	p.	p.	PROPN
easat-6827	663	2	harrigan	harrigan	PROPN
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easat-6827	663	9	,	,	PUNCT
easat-6827	663	10	and	and	CCONJ
easat-6827	663	11	t.	t.	PROPN
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easat-6827	663	13	,	,	PUNCT
easat-6827	663	14	"	"	PUNCT
easat-6827	663	15	customer	customer	NOUN
easat-6827	663	16	engagement	engagement	NOUN
easat-6827	663	17	with	with	ADP
easat-6827	663	18	tourism	tourism	NOUN
easat-6827	663	19	social	social	ADJ
easat-6827	663	20	media	medium	NOUN
easat-6827	663	21	brands	brand	NOUN
easat-6827	663	22	,	,	PUNCT
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easat-6827	663	25	management	management	NOUN
easat-6827	663	26	,	,	PUNCT
easat-6827	663	27	vol	vol	NOUN
easat-6827	663	28	.	.	PROPN
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easat-6827	663	30	,	,	PUNCT
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easat-6827	663	32	.	.	PUNCT
easat-6827	664	1	597	597	NUM
easat-6827	664	2	-	-	SYM
easat-6827	664	3	609	609	NUM
easat-6827	664	4	,	,	PUNCT
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easat-6827	664	6	.	.	PUNCT
easat-6827	665	1	[	[	X
easat-6827	665	2	132	132	NUM
easat-6827	665	3	]	]	PUNCT
easat-6827	665	4	a.	a.	NOUN
easat-6827	665	5	abror	abror	PROPN
easat-6827	665	6	,	,	PUNCT
easat-6827	665	7	y.	y.	PROPN
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easat-6827	665	9	,	,	PUNCT
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easat-6827	665	13	and	and	CCONJ
easat-6827	665	14	d.	d.	PROPN
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easat-6827	665	16	,	,	PUNCT
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easat-6827	665	18	the	the	DET
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easat-6827	665	22	tourism	tourism	NOUN
easat-6827	665	23	,	,	PUNCT
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easat-6827	665	25	engagement	engagement	NOUN
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easat-6827	665	28	:	:	PUNCT
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easat-6827	665	30	effect	effect	NOUN
easat-6827	665	31	of	of	ADP
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easat-6827	665	33	,	,	PUNCT
easat-6827	665	34	"	"	PUNCT
easat-6827	665	35	asia	asia	PROPN
easat-6827	665	36	pacific	pacific	PROPN
easat-6827	665	37	journal	journal	PROPN
easat-6827	665	38	of	of	ADP
easat-6827	665	39	tourism	tourism	NOUN
easat-6827	665	40	research	research	NOUN
easat-6827	665	41	,	,	PUNCT
easat-6827	665	42	vol	vol	NOUN
easat-6827	665	43	.	.	PROPN
easat-6827	665	44	24	24	NUM
easat-6827	665	45	,	,	PUNCT
easat-6827	665	46	no	no	INTJ
easat-6827	665	47	.	.	NOUN
easat-6827	665	48	7	7	NUM
easat-6827	665	49	,	,	PUNCT
easat-6827	665	50	pp	pp	ADJ
easat-6827	665	51	.	.	PUNCT
easat-6827	666	1	633	633	NUM
easat-6827	666	2	-	-	SYM
easat-6827	666	3	643	643	NUM
easat-6827	666	4	,	,	PUNCT
easat-6827	666	5	2019	2019	NUM
easat-6827	666	6	.	.	PUNCT
easat-6827	667	1	[	[	X
easat-6827	667	2	133	133	NUM
easat-6827	667	3	]	]	PUNCT
easat-6827	667	4	p.	p.	NOUN
easat-6827	667	5	chandok	chandok	PROPN
easat-6827	667	6	,	,	PUNCT
easat-6827	667	7	h.	h.	PROPN
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easat-6827	667	9	,	,	PUNCT
easat-6827	667	10	and	and	CCONJ
easat-6827	667	11	a.	a.	NOUN
easat-6827	667	12	edlich	edlich	PROPN
easat-6827	667	13	,	,	PUNCT
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easat-6827	667	15	how	how	SCONJ
easat-6827	667	16	shared	share	VERB
easat-6827	667	17	-	-	PUNCT
easat-6827	667	18	services	service	NOUN
easat-6827	667	19	organizations	organization	NOUN
easat-6827	667	20	can	can	AUX
easat-6827	667	21	prepare	prepare	VERB
easat-6827	667	22	for	for	ADP
easat-6827	667	23	a	a	DET
easat-6827	667	24	digital	digital	ADJ
easat-6827	667	25	future	future	NOUN
easat-6827	667	26	,	,	PUNCT
easat-6827	667	27	"	"	PUNCT
easat-6827	667	28	mckinsey	mckinsey	NOUN
easat-6827	667	29	article	article	NOUN
easat-6827	667	30	(	(	PUNCT
easat-6827	667	31	feb	feb	PROPN
easat-6827	667	32	2016	2016	NUM
easat-6827	667	33	)	)	PUNCT
easat-6827	667	34	,	,	PUNCT
easat-6827	667	35	2016	2016	NUM
easat-6827	667	36	.	.	PUNCT
easat-6827	668	1	[	[	X
easat-6827	668	2	134	134	NUM
easat-6827	668	3	]	]	PUNCT
easat-6827	668	4	m.	m.	NOUN
easat-6827	668	5	khan	khan	PROPN
easat-6827	668	6	,	,	PUNCT
easat-6827	668	7	a.	a.	NOUN
easat-6827	668	8	n.	n.	PROPN
easat-6827	668	9	alshahrani	alshahrani	PROPN
easat-6827	668	10	,	,	PUNCT
easat-6827	668	11	and	and	CCONJ
easat-6827	668	12	j.	j.	PROPN
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easat-6827	668	14	,	,	PUNCT
easat-6827	668	15	"	"	PUNCT
easat-6827	668	16	digital	digital	ADJ
easat-6827	668	17	platforms	platform	NOUN
easat-6827	668	18	and	and	CCONJ
easat-6827	668	19	supply	supply	VERB
easat-6827	668	20	chain	chain	NOUN
easat-6827	668	21	traceability	traceability	NOUN
easat-6827	668	22	for	for	ADP
easat-6827	668	23	robust	robust	ADJ
easat-6827	668	24	information	information	NOUN
easat-6827	668	25	and	and	CCONJ
easat-6827	668	26	effective	effective	ADJ
easat-6827	668	27	inventory	inventory	NOUN
easat-6827	668	28	management	management	NOUN
easat-6827	668	29	:	:	PUNCT
easat-6827	668	30	the	the	DET
easat-6827	668	31	mediating	mediate	VERB
easat-6827	668	32	role	role	NOUN
easat-6827	668	33	of	of	ADP
easat-6827	668	34	transparency	transparency	NOUN
easat-6827	668	35	,	,	PUNCT
easat-6827	668	36	"	"	PUNCT
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easat-6827	668	38	,	,	PUNCT
easat-6827	668	39	vol	vol	NOUN
easat-6827	668	40	.	.	PROPN
easat-6827	668	41	7	7	NUM
easat-6827	668	42	,	,	PUNCT
easat-6827	668	43	no	no	INTJ
easat-6827	668	44	.	.	NOUN
easat-6827	668	45	2	2	NUM
easat-6827	668	46	,	,	PUNCT
easat-6827	668	47	p.	p.	NOUN
easat-6827	668	48	25	25	NUM
easat-6827	668	49	,	,	PUNCT
easat-6827	668	50	2023	2023	NUM
easat-6827	668	51	.	.	PUNCT
easat-6827	669	1	https://doi.org/10.33168/jsms.2023.0509	https://doi.org/10.33168/jsms.2023.0509	PROPN
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easat-6827	669	7	https://www.ssonetwork.com/global-business-services/columns/covid-19-spurring-innovation-in-shared-services-operating-models	https://www.ssonetwork.com/global-business-services/columns/covid-19-spurring-innovation-in-shared-services-operating-model	NOUN
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easat-6827	669	9	https://www.ssonetwork.com/global-business-services/columns/covid-19-how-shared-service-centers-are-weathering-the-crisis	https://www.ssonetwork.com/global-business-services/columns/covid-19-how-shared-service-centers-are-weathering-the-crisis	NOUN
easat-6827	669	10	299	299	NUM
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easat-6827	669	17	:	:	PUNCT
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easat-6827	669	19	-	-	SYM
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easat-6827	669	22	.	.	PROPN
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easat-6827	670	6	:	:	SYM
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easat-6827	670	8	-	-	SYM
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easat-6827	671	2	135	135	NUM
easat-6827	671	3	]	]	PUNCT
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easat-6827	671	5	a.	a.	PROPN
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easat-6827	671	8	a.	a.	PROPN
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easat-6827	671	12	and	and	CCONJ
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easat-6827	671	17	the	the	DET
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easat-6827	671	40	.	.	PROPN
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easat-6827	671	42	,	,	PUNCT
easat-6827	671	43	no	no	INTJ
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easat-6827	671	45	3	3	NUM
easat-6827	671	46	,	,	PUNCT
easat-6827	671	47	pp	pp	ADJ
easat-6827	671	48	.	.	PUNCT
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easat-6827	672	2	-	-	SYM
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easat-6827	674	13	and	and	CCONJ
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easat-6827	674	23	of	of	ADP
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easat-6827	674	25	:	:	PUNCT
easat-6827	674	26	the	the	DET
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easat-6827	674	30	teams	team	NOUN
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easat-6827	674	43	.	.	PROPN
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easat-6827	674	45	,	,	PUNCT
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easat-6827	675	23	resource	resource	NOUN
easat-6827	675	24	profiling	profiling	NOUN
easat-6827	675	25	for	for	ADP
easat-6827	675	26	post	post	ADJ
easat-6827	675	27	-	-	ADJ
easat-6827	675	28	pandemic	pandemic	ADJ
easat-6827	675	29	curriculum	curriculum	NOUN
easat-6827	675	30	reconfiguration	reconfiguration	NOUN
easat-6827	675	31	in	in	ADP
easat-6827	675	32	higher	high	ADJ
easat-6827	675	33	education	education	NOUN
easat-6827	675	34	,	,	PUNCT
easat-6827	675	35	"	"	PUNCT
easat-6827	675	36	development	development	NOUN
easat-6827	675	37	,	,	PUNCT
easat-6827	675	38	vol	vol	NOUN
easat-6827	675	39	.	.	PROPN
easat-6827	675	40	7	7	NUM
easat-6827	675	41	,	,	PUNCT
easat-6827	675	42	p.	p.	NOUN
easat-6827	675	43	2	2	NUM
easat-6827	675	44	,	,	PUNCT
easat-6827	675	45	1975	1975	NUM
easat-6827	675	46	.	.	PUNCT
easat-6827	676	1	[	[	X
easat-6827	676	2	138	138	NUM
easat-6827	676	3	]	]	X
easat-6827	676	4	g.	g.	PROPN
easat-6827	676	5	guest	guest	PROPN
easat-6827	676	6	,	,	PUNCT
easat-6827	676	7	a.	a.	PROPN
easat-6827	676	8	bunce	bunce	PROPN
easat-6827	676	9	,	,	PUNCT
easat-6827	676	10	and	and	CCONJ
easat-6827	676	11	l.	l.	PROPN
easat-6827	676	12	johnson	johnson	PROPN
easat-6827	676	13	,	,	PUNCT
easat-6827	676	14	"	"	PUNCT
easat-6827	676	15	how	how	SCONJ
easat-6827	676	16	many	many	ADJ
easat-6827	676	17	interviews	interview	NOUN
easat-6827	676	18	are	be	AUX
easat-6827	676	19	enough	enough	ADJ
easat-6827	676	20	?	?	PUNCT
easat-6827	677	1	an	an	DET
easat-6827	677	2	experiment	experiment	NOUN
easat-6827	677	3	with	with	ADP
easat-6827	677	4	data	datum	NOUN
easat-6827	677	5	saturation	saturation	NOUN
easat-6827	677	6	and	and	CCONJ
easat-6827	677	7	variability	variability	NOUN
easat-6827	677	8	,	,	PUNCT
easat-6827	677	9	"	"	PUNCT
easat-6827	677	10	field	field	NOUN
easat-6827	677	11	methods	method	NOUN
easat-6827	677	12	,	,	PUNCT
easat-6827	677	13	vol	vol	NOUN
easat-6827	677	14	.	.	PROPN
easat-6827	677	15	18	18	NUM
easat-6827	677	16	,	,	PUNCT
easat-6827	677	17	no	no	INTJ
easat-6827	677	18	.	.	NOUN
easat-6827	677	19	1	1	NUM
easat-6827	677	20	,	,	PUNCT
easat-6827	677	21	pp	pp	ADJ
easat-6827	677	22	.	.	PUNCT
easat-6827	678	1	59	59	NUM
easat-6827	678	2	-	-	SYM
easat-6827	678	3	82	82	NUM
easat-6827	678	4	,	,	PUNCT
easat-6827	678	5	2006	2006	NUM
easat-6827	678	6	.	.	PUNCT
easat-6827	679	1	https://doi.org/10.18488/11.v12i3.3376	https://doi.org/10.18488/11.v12i3.3376	NOUN