id	sid	tid	token	lemma	pos
easat-8723	1	1	edelweiss	edelweiss	PROPN
easat-8723	1	2	applied	apply	VERB
easat-8723	1	3	science	science	NOUN
easat-8723	1	4	and	and	CCONJ
easat-8723	1	5	technology	technology	NOUN
easat-8723	1	6	issn	issn	PROPN
easat-8723	1	7	:	:	PUNCT
easat-8723	1	8	2576	2576	NUM
easat-8723	1	9	-	-	SYM
easat-8723	1	10	8484	8484	NUM
easat-8723	1	11	vol	vol	NOUN
easat-8723	1	12	.	.	PROPN
easat-8723	2	1	9	9	NUM
easat-8723	2	2	,	,	PUNCT
easat-8723	2	3	no	no	INTJ
easat-8723	2	4	.	.	NOUN
easat-8723	2	5	7	7	NUM
easat-8723	2	6	,	,	PUNCT
easat-8723	2	7	754	754	NUM
easat-8723	2	8	-	-	SYM
easat-8723	2	9	766	766	NUM
easat-8723	2	10	2025	2025	NUM
easat-8723	2	11	publisher	publisher	NOUN
easat-8723	2	12	:	:	PUNCT
easat-8723	2	13	learning	learn	VERB
easat-8723	2	14	gate	gate	NOUN
easat-8723	2	15	doi	doi	PROPN
easat-8723	2	16	:	:	PUNCT
easat-8723	2	17	10.55214/25768484.v9i7.8723	10.55214/25768484.v9i7.8723	NUM
easat-8723	2	18	©	©	PROPN
easat-8723	2	19	2025	2025	NUM
easat-8723	2	20	by	by	ADP
easat-8723	2	21	the	the	DET
easat-8723	2	22	authors	author	NOUN
easat-8723	2	23	;	;	PUNCT
easat-8723	2	24	licensee	licensee	PROPN
easat-8723	2	25	learning	learning	NOUN
easat-8723	2	26	gate	gate	NOUN
easat-8723	3	1	©	©	PROPN
easat-8723	3	2	2025	2025	NUM
easat-8723	3	3	by	by	ADP
easat-8723	3	4	the	the	DET
easat-8723	3	5	authors	author	NOUN
easat-8723	3	6	;	;	PUNCT
easat-8723	3	7	licensee	licensee	PROPN
easat-8723	3	8	learning	learning	NOUN
easat-8723	3	9	gate	gate	NOUN
easat-8723	3	10	history	history	NOUN
easat-8723	3	11	:	:	PUNCT
easat-8723	3	12	received	receive	VERB
easat-8723	3	13	:	:	PUNCT
easat-8723	3	14	7	7	NUM
easat-8723	3	15	may	may	PROPN
easat-8723	3	16	2025	2025	NUM
easat-8723	3	17	;	;	PUNCT
easat-8723	3	18	revised	revise	VERB
easat-8723	3	19	:	:	PUNCT
easat-8723	3	20	10	10	NUM
easat-8723	3	21	june	june	PROPN
easat-8723	3	22	2025	2025	NUM
easat-8723	3	23	;	;	PUNCT
easat-8723	3	24	accepted	accept	VERB
easat-8723	3	25	:	:	PUNCT
easat-8723	3	26	15	15	NUM
easat-8723	3	27	june	june	PROPN
easat-8723	3	28	2025	2025	NUM
easat-8723	3	29	;	;	PUNCT
easat-8723	3	30	published	publish	VERB
easat-8723	3	31	:	:	PUNCT
easat-8723	3	32	9	9	NUM
easat-8723	3	33	july	july	PROPN
easat-8723	3	34	2025	2025	NUM
easat-8723	3	35	*	*	PUNCT
easat-8723	3	36	correspondence	correspondence	NOUN
easat-8723	3	37	:	:	PUNCT
easat-8723	3	38	phamngockhanh@iuh.edu.vn	phamngockhanh@iuh.edu.vn	VERB
easat-8723	3	39	the	the	DET
easat-8723	3	40	impact	impact	NOUN
easat-8723	3	41	of	of	ADP
easat-8723	3	42	return	return	NOUN
easat-8723	3	43	policies	policy	NOUN
easat-8723	3	44	on	on	ADP
easat-8723	3	45	consumers	consumer	NOUN
easat-8723	3	46	'	'	PART
easat-8723	3	47	online	online	ADJ
easat-8723	3	48	shopping	shopping	NOUN
easat-8723	3	49	intentions	intention	NOUN
easat-8723	3	50	in	in	ADP
easat-8723	3	51	ho	ho	PROPN
easat-8723	3	52	chi	chi	PROPN
easat-8723	3	53	minh	minh	PROPN
easat-8723	3	54	city	city	PROPN
easat-8723	3	55	,	,	PUNCT
easat-8723	3	56	vietnam	vietnam	PROPN
easat-8723	3	57	le	le	PROPN
easat-8723	3	58	van	van	PROPN
easat-8723	3	59	son1	son1	PROPN
easat-8723	3	60	,	,	PUNCT
easat-8723	3	61	pham	pham	PROPN
easat-8723	3	62	ngoc	ngoc	PROPN
easat-8723	3	63	khanh2	khanh2	PROPN
easat-8723	3	64	*	*	PROPN
easat-8723	3	65	1vietnam	1vietnam	NUM
easat-8723	3	66	women	woman	NOUN
easat-8723	3	67	’s	’s	PART
easat-8723	3	68	academy	academy	PROPN
easat-8723	3	69	,	,	PUNCT
easat-8723	3	70	hanoi	hanoi	PROPN
easat-8723	3	71	city	city	PROPN
easat-8723	3	72	,	,	PUNCT
easat-8723	3	73	vietnam	vietnam	PROPN
easat-8723	3	74	;	;	PUNCT
easat-8723	3	75	sonlv@vwa.edu.vn	sonlv@vwa.edu.vn	ADJ
easat-8723	3	76	(	(	PUNCT
easat-8723	3	77	l.v.s	l.v.s	PROPN
easat-8723	3	78	.	.	PUNCT
easat-8723	3	79	)	)	PUNCT
easat-8723	3	80	.	.	PUNCT
easat-8723	4	1	2industrial	2industrial	NUM
easat-8723	4	2	university	university	PROPN
easat-8723	4	3	of	of	ADP
easat-8723	4	4	ho	ho	PROPN
easat-8723	4	5	chi	chi	PROPN
easat-8723	4	6	minh	minh	PROPN
easat-8723	4	7	city	city	PROPN
easat-8723	4	8	,	,	PUNCT
easat-8723	4	9	vietnam	vietnam	PROPN
easat-8723	4	10	;	;	PUNCT
easat-8723	4	11	phamngockhanh@iuh.edu.vn	phamngockhanh@iuh.edu.vn	X
easat-8723	4	12	(	(	PUNCT
easat-8723	4	13	p.n.k	p.n.k	NOUN
easat-8723	4	14	.	.	PUNCT
easat-8723	4	15	)	)	PUNCT
easat-8723	4	16	.	.	PUNCT
easat-8723	5	1	abstract	abstract	ADV
easat-8723	5	2	:	:	PUNCT
easat-8723	5	3	in	in	ADP
easat-8723	5	4	the	the	DET
easat-8723	5	5	context	context	NOUN
easat-8723	5	6	of	of	ADP
easat-8723	5	7	continuous	continuous	ADJ
easat-8723	5	8	and	and	CCONJ
easat-8723	5	9	robust	robust	ADJ
easat-8723	5	10	development	development	NOUN
easat-8723	5	11	of	of	ADP
easat-8723	5	12	e	e	NOUN
easat-8723	5	13	-	-	NOUN
easat-8723	5	14	commerce	commerce	NOUN
easat-8723	5	15	,	,	PUNCT
easat-8723	5	16	businesses	business	NOUN
easat-8723	5	17	are	be	AUX
easat-8723	5	18	adjusting	adjust	VERB
easat-8723	5	19	their	their	PRON
easat-8723	5	20	return	return	NOUN
easat-8723	5	21	policies	policy	NOUN
easat-8723	5	22	to	to	PART
easat-8723	5	23	meet	meet	VERB
easat-8723	5	24	the	the	DET
easat-8723	5	25	growing	grow	VERB
easat-8723	5	26	consumer	consumer	NOUN
easat-8723	5	27	demand	demand	NOUN
easat-8723	5	28	,	,	PUNCT
easat-8723	5	29	thereby	thereby	ADV
easat-8723	5	30	increasing	increase	VERB
easat-8723	5	31	trust	trust	NOUN
easat-8723	5	32	and	and	CCONJ
easat-8723	5	33	enhancing	enhance	VERB
easat-8723	5	34	the	the	DET
easat-8723	5	35	online	online	ADJ
easat-8723	5	36	shopping	shopping	NOUN
easat-8723	5	37	experience	experience	NOUN
easat-8723	5	38	.	.	PUNCT
easat-8723	6	1	the	the	DET
easat-8723	6	2	author	author	NOUN
easat-8723	6	3	of	of	ADP
easat-8723	6	4	the	the	DET
easat-8723	6	5	study	study	NOUN
easat-8723	6	6	titled	title	VERB
easat-8723	6	7	“	"	PUNCT
easat-8723	6	8	the	the	DET
easat-8723	6	9	impact	impact	NOUN
easat-8723	6	10	of	of	ADP
easat-8723	6	11	return	return	NOUN
easat-8723	6	12	policies	policy	NOUN
easat-8723	6	13	on	on	ADP
easat-8723	6	14	consumers	consumer	NOUN
easat-8723	6	15	'	'	PART
easat-8723	6	16	online	online	ADJ
easat-8723	6	17	shopping	shopping	NOUN
easat-8723	6	18	intentions	intention	NOUN
easat-8723	6	19	in	in	ADP
easat-8723	6	20	ho	ho	PROPN
easat-8723	6	21	chi	chi	PROPN
easat-8723	6	22	minh	minh	PROPN
easat-8723	6	23	city	city	PROPN
easat-8723	6	24	,	,	PUNCT
easat-8723	6	25	vietnam	vietnam	PROPN
easat-8723	6	26	”	"	PUNCT
easat-8723	6	27	aims	aim	VERB
easat-8723	6	28	to	to	PART
easat-8723	6	29	identify	identify	VERB
easat-8723	6	30	reimbursement	reimbursement	NOUN
easat-8723	6	31	factors	factor	NOUN
easat-8723	6	32	that	that	PRON
easat-8723	6	33	influence	influence	VERB
easat-8723	6	34	online	online	ADJ
easat-8723	6	35	shopping	shopping	NOUN
easat-8723	6	36	intentions	intention	NOUN
easat-8723	6	37	through	through	ADP
easat-8723	6	38	the	the	DET
easat-8723	6	39	mediating	mediate	VERB
easat-8723	6	40	role	role	NOUN
easat-8723	6	41	of	of	ADP
easat-8723	6	42	perceived	perceive	VERB
easat-8723	6	43	service	service	NOUN
easat-8723	6	44	quality	quality	NOUN
easat-8723	6	45	.	.	PUNCT
easat-8723	7	1	the	the	DET
easat-8723	7	2	study	study	NOUN
easat-8723	7	3	measures	measure	VERB
easat-8723	7	4	the	the	DET
easat-8723	7	5	impact	impact	NOUN
easat-8723	7	6	of	of	ADP
easat-8723	7	7	these	these	DET
easat-8723	7	8	factors	factor	NOUN
easat-8723	7	9	and	and	CCONJ
easat-8723	7	10	offers	offer	VERB
easat-8723	7	11	governance	governance	NOUN
easat-8723	7	12	implications	implication	NOUN
easat-8723	7	13	to	to	PART
easat-8723	7	14	help	help	VERB
easat-8723	7	15	businesses	business	NOUN
easat-8723	7	16	and	and	CCONJ
easat-8723	7	17	retailers	retailer	NOUN
easat-8723	7	18	improve	improve	VERB
easat-8723	7	19	consumers	consumer	NOUN
easat-8723	7	20	'	'	PART
easat-8723	7	21	online	online	ADJ
easat-8723	7	22	shopping	shopping	NOUN
easat-8723	7	23	intentions	intention	NOUN
easat-8723	7	24	.	.	PUNCT
easat-8723	8	1	the	the	DET
easat-8723	8	2	research	research	NOUN
easat-8723	8	3	employs	employ	VERB
easat-8723	8	4	both	both	DET
easat-8723	8	5	qualitative	qualitative	ADJ
easat-8723	8	6	and	and	CCONJ
easat-8723	8	7	quantitative	quantitative	ADJ
easat-8723	8	8	methods	method	NOUN
easat-8723	8	9	,	,	PUNCT
easat-8723	8	10	collecting	collect	VERB
easat-8723	8	11	303	303	NUM
easat-8723	8	12	valid	valid	ADJ
easat-8723	8	13	questionnaires	questionnaire	NOUN
easat-8723	8	14	,	,	PUNCT
easat-8723	8	15	which	which	PRON
easat-8723	8	16	are	be	AUX
easat-8723	8	17	analyzed	analyze	VERB
easat-8723	8	18	using	use	VERB
easat-8723	8	19	structural	structural	ADJ
easat-8723	8	20	equation	equation	NOUN
easat-8723	8	21	modeling	modeling	NOUN
easat-8723	8	22	(	(	PUNCT
easat-8723	8	23	sem	sem	NOUN
easat-8723	8	24	)	)	PUNCT
easat-8723	8	25	.	.	PUNCT
easat-8723	9	1	the	the	DET
easat-8723	9	2	findings	finding	NOUN
easat-8723	9	3	indicate	indicate	VERB
easat-8723	9	4	that	that	SCONJ
easat-8723	9	5	four	four	NUM
easat-8723	9	6	factors	factor	NOUN
easat-8723	9	7	positively	positively	ADV
easat-8723	9	8	influence	influence	VERB
easat-8723	9	9	consumers	consumer	NOUN
easat-8723	9	10	'	'	PART
easat-8723	9	11	online	online	ADJ
easat-8723	9	12	shopping	shopping	NOUN
easat-8723	9	13	intentions	intention	NOUN
easat-8723	9	14	through	through	ADP
easat-8723	9	15	the	the	DET
easat-8723	9	16	mediating	mediate	VERB
easat-8723	9	17	role	role	NOUN
easat-8723	9	18	of	of	ADP
easat-8723	9	19	intermediaries	intermediary	NOUN
easat-8723	9	20	,	,	PUNCT
easat-8723	9	21	listed	list	VERB
easat-8723	9	22	in	in	ADP
easat-8723	9	23	order	order	NOUN
easat-8723	9	24	:	:	PUNCT
easat-8723	9	25	(	(	PUNCT
easat-8723	9	26	i	i	NOUN
easat-8723	9	27	)	)	PUNCT
easat-8723	9	28	reimbursement	reimbursement	NOUN
easat-8723	9	29	effort	effort	NOUN
easat-8723	9	30	,	,	PUNCT
easat-8723	9	31	(	(	PUNCT
easat-8723	9	32	ii	ii	NOUN
easat-8723	9	33	)	)	PUNCT
easat-8723	9	34	reimbursement	reimbursement	NOUN
easat-8723	9	35	cost	cost	NOUN
easat-8723	9	36	,	,	PUNCT
easat-8723	9	37	(	(	PUNCT
easat-8723	9	38	iii	iii	X
easat-8723	9	39	)	)	PUNCT
easat-8723	9	40	exchange	exchange	NOUN
easat-8723	9	41	,	,	PUNCT
easat-8723	9	42	and	and	CCONJ
easat-8723	9	43	(	(	PUNCT
easat-8723	9	44	iv	iv	X
easat-8723	9	45	)	)	PUNCT
easat-8723	9	46	reimbursement	reimbursement	NOUN
easat-8723	9	47	period	period	NOUN
easat-8723	9	48	.	.	PUNCT
easat-8723	10	1	keywords	keyword	NOUN
easat-8723	10	2	:	:	PUNCT
easat-8723	10	3	online	online	ADJ
easat-8723	10	4	shopping	shopping	NOUN
easat-8723	10	5	,	,	PUNCT
easat-8723	10	6	purchase	purchase	NOUN
easat-8723	10	7	intent	intent	NOUN
easat-8723	10	8	,	,	PUNCT
easat-8723	10	9	sem	sem	NOUN
easat-8723	10	10	,	,	PUNCT
easat-8723	10	11	the	the	DET
easat-8723	10	12	perceived	perceive	VERB
easat-8723	10	13	quality	quality	NOUN
easat-8723	10	14	of	of	ADP
easat-8723	10	15	service	service	NOUN
easat-8723	10	16	,	,	PUNCT
easat-8723	10	17	tolerant	tolerant	ADJ
easat-8723	10	18	return	return	NOUN
easat-8723	10	19	policy	policy	NOUN
easat-8723	10	20	.	.	PUNCT
easat-8723	11	1	1	1	X
easat-8723	11	2	.	.	X
easat-8723	11	3	introduction	introduction	NOUN
easat-8723	11	4	in	in	ADP
easat-8723	11	5	the	the	DET
easat-8723	11	6	context	context	NOUN
easat-8723	11	7	of	of	ADP
easat-8723	11	8	global	global	ADJ
easat-8723	11	9	economic	economic	ADJ
easat-8723	11	10	integration	integration	NOUN
easat-8723	11	11	,	,	PUNCT
easat-8723	11	12	along	along	ADP
easat-8723	11	13	with	with	ADP
easat-8723	11	14	the	the	DET
easat-8723	11	15	explosive	explosive	ADJ
easat-8723	11	16	development	development	NOUN
easat-8723	11	17	of	of	ADP
easat-8723	11	18	information	information	NOUN
easat-8723	11	19	technology	technology	NOUN
easat-8723	11	20	,	,	PUNCT
easat-8723	11	21	vietnam	vietnam	PROPN
easat-8723	11	22	and	and	CCONJ
easat-8723	11	23	the	the	DET
easat-8723	11	24	world	world	NOUN
easat-8723	11	25	are	be	AUX
easat-8723	11	26	experiencing	experience	VERB
easat-8723	11	27	the	the	DET
easat-8723	11	28	covid-19	covid-19	PROPN
easat-8723	11	29	pandemic	pandemic	NOUN
easat-8723	11	30	that	that	PRON
easat-8723	11	31	has	have	AUX
easat-8723	11	32	affected	affect	VERB
easat-8723	11	33	all	all	DET
easat-8723	11	34	aspects	aspect	NOUN
easat-8723	11	35	of	of	ADP
easat-8723	11	36	life	life	NOUN
easat-8723	11	37	and	and	CCONJ
easat-8723	11	38	social	social	ADJ
easat-8723	11	39	activities	activity	NOUN
easat-8723	11	40	.	.	PUNCT
easat-8723	12	1	this	this	PRON
easat-8723	12	2	affects	affect	VERB
easat-8723	12	3	many	many	ADJ
easat-8723	12	4	different	different	ADJ
easat-8723	12	5	economic	economic	ADJ
easat-8723	12	6	sectors	sector	NOUN
easat-8723	12	7	and	and	CCONJ
easat-8723	12	8	industries	industry	NOUN
easat-8723	12	9	.	.	PUNCT
easat-8723	13	1	however	however	ADV
easat-8723	13	2	,	,	PUNCT
easat-8723	13	3	the	the	DET
easat-8723	13	4	e	e	NOUN
easat-8723	13	5	-	-	NOUN
easat-8723	13	6	commerce	commerce	NOUN
easat-8723	13	7	sector	sector	NOUN
easat-8723	13	8	alone	alone	ADV
easat-8723	13	9	has	have	AUX
easat-8723	13	10	grown	grow	VERB
easat-8723	13	11	exponentially	exponentially	ADV
easat-8723	13	12	during	during	ADP
easat-8723	13	13	this	this	DET
easat-8723	13	14	period	period	NOUN
easat-8723	13	15	and	and	CCONJ
easat-8723	13	16	created	create	VERB
easat-8723	13	17	a	a	DET
easat-8723	13	18	breakthrough	breakthrough	NOUN
easat-8723	13	19	for	for	ADP
easat-8723	13	20	the	the	DET
easat-8723	13	21	digital	digital	ADJ
easat-8723	13	22	transformation	transformation	NOUN
easat-8723	13	23	process	process	NOUN
easat-8723	13	24	.	.	PUNCT
easat-8723	14	1	according	accord	VERB
easat-8723	14	2	to	to	ADP
easat-8723	14	3	the	the	DET
easat-8723	14	4	2022	2022	NUM
easat-8723	14	5	report	report	NOUN
easat-8723	14	6	by	by	ADP
easat-8723	14	7	google	google	PROPN
easat-8723	14	8	,	,	PUNCT
easat-8723	14	9	temasek	temasek	NOUN
easat-8723	14	10	and	and	CCONJ
easat-8723	14	11	bain	bain	PROPN
easat-8723	14	12	&	&	CCONJ
easat-8723	14	13	company	company	PROPN
easat-8723	14	14	focusing	focus	VERB
easat-8723	14	15	on	on	ADP
easat-8723	14	16	6	6	NUM
easat-8723	14	17	countries	country	NOUN
easat-8723	14	18	:	:	PUNCT
easat-8723	14	19	indonesia	indonesia	PROPN
easat-8723	14	20	,	,	PUNCT
easat-8723	14	21	malaysia	malaysia	PROPN
easat-8723	14	22	,	,	PUNCT
easat-8723	14	23	singapore	singapore	PROPN
easat-8723	14	24	,	,	PUNCT
easat-8723	14	25	philippines	philippine	NOUN
easat-8723	14	26	,	,	PUNCT
easat-8723	14	27	thailand	thailand	PROPN
easat-8723	14	28	and	and	CCONJ
easat-8723	14	29	vietnam	vietnam	PROPN
easat-8723	14	30	,	,	PUNCT
easat-8723	14	31	more	more	ADJ
easat-8723	14	32	than	than	ADP
easat-8723	14	33	20	20	NUM
easat-8723	14	34	million	million	NUM
easat-8723	14	35	people	people	NOUN
easat-8723	14	36	started	start	VERB
easat-8723	14	37	using	use	VERB
easat-8723	14	38	online	online	ADJ
easat-8723	14	39	platforms	platform	NOUN
easat-8723	14	40	for	for	ADP
easat-8723	14	41	the	the	DET
easat-8723	14	42	first	first	ADJ
easat-8723	14	43	time	time	NOUN
easat-8723	14	44	in	in	ADP
easat-8723	14	45	2022	2022	NUM
easat-8723	14	46	,	,	PUNCT
easat-8723	14	47	bringing	bring	VERB
easat-8723	14	48	the	the	DET
easat-8723	14	49	total	total	ADJ
easat-8723	14	50	number	number	NOUN
easat-8723	14	51	of	of	ADP
easat-8723	14	52	internet	internet	NOUN
easat-8723	14	53	users	user	NOUN
easat-8723	14	54	in	in	ADP
easat-8723	14	55	the	the	DET
easat-8723	14	56	region	region	NOUN
easat-8723	14	57	from	from	ADP
easat-8723	14	58	360	360	NUM
easat-8723	14	59	million	million	NUM
easat-8723	14	60	in	in	ADP
easat-8723	14	61	2019	2019	NUM
easat-8723	14	62	to	to	ADP
easat-8723	14	63	460	460	NUM
easat-8723	14	64	million	million	NUM
easat-8723	14	65	in	in	ADP
easat-8723	14	66	2022	2022	NUM
easat-8723	14	67	[	[	X
easat-8723	14	68	1	1	NUM
easat-8723	14	69	]	]	PUNCT
easat-8723	14	70	.	.	PUNCT
easat-8723	15	1	in	in	ADP
easat-8723	15	2	2023	2023	NUM
easat-8723	15	3	,	,	PUNCT
easat-8723	15	4	the	the	DET
easat-8723	15	5	size	size	NOUN
easat-8723	15	6	of	of	ADP
easat-8723	15	7	vietnam	vietnam	PROPN
easat-8723	15	8	's	's	PART
easat-8723	15	9	retail	retail	ADJ
easat-8723	15	10	e	e	PROPN
easat-8723	15	11	-	-	NOUN
easat-8723	15	12	commerce	commerce	NOUN
easat-8723	15	13	market	market	NOUN
easat-8723	15	14	is	be	AUX
easat-8723	15	15	expected	expect	VERB
easat-8723	15	16	to	to	PART
easat-8723	15	17	reach	reach	VERB
easat-8723	15	18	20.5	20.5	NUM
easat-8723	15	19	billion	billion	NUM
easat-8723	15	20	usd	usd	NOUN
easat-8723	15	21	,	,	PUNCT
easat-8723	15	22	an	an	DET
easat-8723	15	23	increase	increase	NOUN
easat-8723	15	24	of	of	ADP
easat-8723	15	25	about	about	ADV
easat-8723	15	26	4	4	NUM
easat-8723	15	27	billion	billion	NUM
easat-8723	15	28	usd	usd	NOUN
easat-8723	15	29	(	(	PUNCT
easat-8723	15	30	equivalent	equivalent	ADJ
easat-8723	15	31	to	to	ADP
easat-8723	15	32	25	25	NUM
easat-8723	15	33	%	%	NOUN
easat-8723	15	34	)	)	PUNCT
easat-8723	15	35	compared	compare	VERB
easat-8723	15	36	to	to	ADP
easat-8723	15	37	2022	2022	NUM
easat-8723	15	38	.	.	PUNCT
easat-8723	16	1	according	accord	VERB
easat-8723	16	2	to	to	ADP
easat-8723	16	3	ministry	ministry	PROPN
easat-8723	16	4	of	of	ADP
easat-8723	16	5	industry	industry	NOUN
easat-8723	16	6	and	and	CCONJ
easat-8723	16	7	trade	trade	NOUN
easat-8723	16	8	of	of	ADP
easat-8723	16	9	vietnam	vietnam	PROPN
easat-8723	16	10	[	[	X
easat-8723	16	11	1	1	X
easat-8723	16	12	]	]	X
easat-8723	16	13	vietnam	vietnam	PROPN
easat-8723	16	14	's	's	PART
easat-8723	16	15	e	e	PROPN
easat-8723	16	16	-	-	NOUN
easat-8723	16	17	commerce	commerce	NOUN
easat-8723	16	18	growth	growth	NOUN
easat-8723	16	19	rate	rate	NOUN
easat-8723	16	20	is	be	AUX
easat-8723	16	21	ranked	rank	VERB
easat-8723	16	22	among	among	ADP
easat-8723	16	23	the	the	DET
easat-8723	16	24	top	top	ADJ
easat-8723	16	25	10	10	NUM
easat-8723	16	26	countries	country	NOUN
easat-8723	16	27	with	with	ADP
easat-8723	16	28	the	the	DET
easat-8723	16	29	fastest	fast	ADJ
easat-8723	16	30	e	e	ADJ
easat-8723	16	31	-	-	ADJ
easat-8723	16	32	commerce	commerce	NOUN
easat-8723	16	33	growth	growth	NOUN
easat-8723	16	34	rate	rate	NOUN
easat-8723	16	35	in	in	ADP
easat-8723	16	36	the	the	DET
easat-8723	16	37	world	world	NOUN
easat-8723	16	38	.	.	PUNCT
easat-8723	17	1	however	however	ADV
easat-8723	17	2	,	,	PUNCT
easat-8723	17	3	when	when	SCONJ
easat-8723	17	4	making	make	VERB
easat-8723	17	5	purchases	purchase	NOUN
easat-8723	17	6	on	on	ADP
easat-8723	17	7	online	online	ADJ
easat-8723	17	8	social	social	ADJ
easat-8723	17	9	platforms	platform	NOUN
easat-8723	17	10	,	,	PUNCT
easat-8723	17	11	e	e	NOUN
easat-8723	17	12	-	-	NOUN
easat-8723	17	13	commerce	commerce	NOUN
easat-8723	17	14	platforms	platform	NOUN
easat-8723	17	15	can	can	AUX
easat-8723	17	16	not	not	PART
easat-8723	17	17	directly	directly	ADV
easat-8723	17	18	check	check	VERB
easat-8723	17	19	the	the	DET
easat-8723	17	20	quality	quality	NOUN
easat-8723	17	21	of	of	ADP
easat-8723	17	22	goods	good	NOUN
easat-8723	17	23	and	and	CCONJ
easat-8723	17	24	products	product	NOUN
easat-8723	17	25	.	.	PUNCT
easat-8723	18	1	therefore	therefore	ADV
easat-8723	18	2	,	,	PUNCT
easat-8723	18	3	they	they	PRON
easat-8723	18	4	are	be	AUX
easat-8723	18	5	still	still	ADV
easat-8723	18	6	hesitant	hesitant	ADJ
easat-8723	18	7	and	and	CCONJ
easat-8723	18	8	worried	worry	VERB
easat-8723	18	9	when	when	SCONJ
easat-8723	18	10	buying	buy	VERB
easat-8723	18	11	goods	good	NOUN
easat-8723	18	12	through	through	ADP
easat-8723	18	13	cyberspace	cyberspace	NOUN
easat-8723	18	14	.	.	PUNCT
easat-8723	19	1	according	accord	VERB
easat-8723	19	2	to	to	ADP
easat-8723	19	3	the	the	DET
easat-8723	19	4	vietnam	vietnam	PROPN
easat-8723	19	5	e	e	PROPN
easat-8723	19	6	-	-	PROPN
easat-8723	19	7	commerce	commerce	PROPN
easat-8723	19	8	association	association	NOUN
easat-8723	19	9	[	[	X
easat-8723	19	10	2	2	NUM
easat-8723	19	11	]	]	PUNCT
easat-8723	19	12	of	of	ADP
easat-8723	19	13	the	the	DET
easat-8723	19	14	vietnam	vietnam	PROPN
easat-8723	19	15	ecommerce	ecommerce	PROPN
easat-8723	19	16	association	association	PROPN
easat-8723	19	17	[	[	X
easat-8723	19	18	2	2	NUM
easat-8723	19	19	]	]	PUNCT
easat-8723	19	20	,	,	PUNCT
easat-8723	19	21	the	the	DET
easat-8723	19	22	reason	reason	NOUN
easat-8723	19	23	why	why	SCONJ
easat-8723	19	24	consumers	consumer	NOUN
easat-8723	19	25	are	be	AUX
easat-8723	19	26	not	not	PART
easat-8723	19	27	ready	ready	ADJ
easat-8723	19	28	to	to	PART
easat-8723	19	29	buy	buy	VERB
easat-8723	19	30	goods	good	NOUN
easat-8723	19	31	on	on	ADP
easat-8723	19	32	online	online	ADJ
easat-8723	19	33	platforms	platform	NOUN
easat-8723	19	34	is	be	AUX
easat-8723	19	35	because	because	SCONJ
easat-8723	19	36	consumers	consumer	NOUN
easat-8723	19	37	do	do	AUX
easat-8723	19	38	not	not	PART
easat-8723	19	39	have	have	VERB
easat-8723	19	40	confidence	confidence	NOUN
easat-8723	19	41	in	in	ADP
easat-8723	19	42	the	the	DET
easat-8723	19	43	store	store	NOUN
easat-8723	19	44	(	(	PUNCT
easat-8723	19	45	41	41	NUM
easat-8723	19	46	%	%	NOUN
easat-8723	19	47	)	)	PUNCT
easat-8723	19	48	and	and	CCONJ
easat-8723	19	49	it	it	PRON
easat-8723	19	50	is	be	AUX
easat-8723	19	51	difficult	difficult	ADJ
easat-8723	19	52	to	to	PART
easat-8723	19	53	check	check	VERB
easat-8723	19	54	the	the	DET
easat-8723	19	55	quality	quality	NOUN
easat-8723	19	56	(	(	PUNCT
easat-8723	19	57	33	33	NUM
easat-8723	19	58	%	%	NOUN
easat-8723	19	59	)	)	PUNCT
easat-8723	19	60	.	.	PUNCT
easat-8723	20	1	therefore	therefore	ADV
easat-8723	20	2	,	,	PUNCT
easat-8723	20	3	businesses	business	NOUN
easat-8723	20	4	and	and	CCONJ
easat-8723	20	5	retailers	retailer	NOUN
easat-8723	20	6	have	have	VERB
easat-8723	20	7	policies	policy	NOUN
easat-8723	20	8	for	for	ADP
easat-8723	20	9	joint	joint	ADJ
easat-8723	20	10	inspection	inspection	NOUN
easat-8723	20	11	and	and	CCONJ
easat-8723	20	12	return	return	NOUN
easat-8723	20	13	of	of	ADP
easat-8723	20	14	goods	good	NOUN
easat-8723	20	15	,	,	PUNCT
easat-8723	20	16	refunds	refund	NOUN
easat-8723	20	17	to	to	PART
easat-8723	20	18	help	help	VERB
easat-8723	20	19	consumers	consumer	NOUN
easat-8723	20	20	feel	feel	VERB
easat-8723	20	21	secure	secure	ADJ
easat-8723	20	22	and	and	CCONJ
easat-8723	20	23	at	at	ADP
easat-8723	20	24	the	the	DET
easat-8723	20	25	same	same	ADJ
easat-8723	20	26	time	time	NOUN
easat-8723	20	27	protect	protect	VERB
easat-8723	20	28	their	their	PRON
easat-8723	20	29	rights	right	NOUN
easat-8723	20	30	when	when	SCONJ
easat-8723	20	31	shopping	shop	VERB
easat-8723	20	32	online	online	ADV
easat-8723	20	33	[	[	X
easat-8723	20	34	3	3	NUM
easat-8723	20	35	]	]	PUNCT
easat-8723	20	36	.	.	PUNCT
easat-8723	21	1	currently	currently	ADV
easat-8723	21	2	,	,	PUNCT
easat-8723	21	3	studies	study	NOUN
easat-8723	21	4	on	on	ADP
easat-8723	21	5	return	return	NOUN
easat-8723	21	6	policy	policy	NOUN
easat-8723	21	7	factors	factor	NOUN
easat-8723	21	8	affecting	affect	VERB
easat-8723	21	9	consumers	consumer	NOUN
easat-8723	21	10	'	'	PART
easat-8723	21	11	purchase	purchase	NOUN
easat-8723	21	12	intentions	intention	NOUN
easat-8723	21	13	have	have	AUX
easat-8723	21	14	been	be	AUX
easat-8723	21	15	of	of	ADP
easat-8723	21	16	interest	interest	NOUN
easat-8723	21	17	to	to	ADP
easat-8723	21	18	researchers	researcher	NOUN
easat-8723	21	19	[	[	X
easat-8723	21	20	4	4	NUM
easat-8723	21	21	-	-	SYM
easat-8723	21	22	6	6	NUM
easat-8723	21	23	]	]	PUNCT
easat-8723	21	24	.	.	PUNCT
easat-8723	22	1	however	however	ADV
easat-8723	22	2	,	,	PUNCT
easat-8723	22	3	the	the	DET
easat-8723	22	4	research	research	NOUN
easat-8723	22	5	context	context	NOUN
easat-8723	22	6	of	of	ADP
easat-8723	22	7	foreign	foreign	ADJ
easat-8723	22	8	studies	study	NOUN
easat-8723	22	9	is	be	AUX
easat-8723	22	10	different	different	ADJ
easat-8723	22	11	from	from	ADP
easat-8723	22	12	that	that	PRON
easat-8723	22	13	of	of	ADP
easat-8723	22	14	755	755	NUM
easat-8723	22	15	edelweiss	edelweiss	PROPN
easat-8723	22	16	applied	apply	VERB
easat-8723	22	17	science	science	NOUN
easat-8723	22	18	and	and	CCONJ
easat-8723	22	19	technology	technology	NOUN
easat-8723	22	20	issn	issn	PROPN
easat-8723	22	21	:	:	PUNCT
easat-8723	22	22	2576	2576	NUM
easat-8723	22	23	-	-	SYM
easat-8723	22	24	8484	8484	NUM
easat-8723	22	25	vol	vol	NOUN
easat-8723	22	26	.	.	PROPN
easat-8723	23	1	9	9	NUM
easat-8723	23	2	,	,	PUNCT
easat-8723	23	3	no	no	INTJ
easat-8723	23	4	.	.	NOUN
easat-8723	24	1	7	7	NUM
easat-8723	24	2	:	:	SYM
easat-8723	24	3	754	754	NUM
easat-8723	24	4	-	-	SYM
easat-8723	24	5	766	766	NUM
easat-8723	24	6	,	,	PUNCT
easat-8723	24	7	2025	2025	NUM
easat-8723	24	8	doi	doi	NOUN
easat-8723	24	9	:	:	PUNCT
easat-8723	24	10	10.55214/25768484.v9i7.8723	10.55214/25768484.v9i7.8723	NUM
easat-8723	24	11	©	©	PROPN
easat-8723	24	12	2025	2025	NUM
easat-8723	24	13	by	by	ADP
easat-8723	24	14	the	the	DET
easat-8723	24	15	authors	author	NOUN
easat-8723	24	16	;	;	PUNCT
easat-8723	24	17	licensee	licensee	PROPN
easat-8723	24	18	learning	learning	PROPN
easat-8723	24	19	gate	gate	PROPN
easat-8723	24	20	vietnam	vietnam	PROPN
easat-8723	24	21	,	,	PUNCT
easat-8723	24	22	so	so	SCONJ
easat-8723	24	23	there	there	PRON
easat-8723	24	24	will	will	AUX
easat-8723	24	25	also	also	ADV
easat-8723	24	26	be	be	AUX
easat-8723	24	27	differences	difference	NOUN
easat-8723	24	28	in	in	ADP
easat-8723	24	29	research	research	NOUN
easat-8723	24	30	results	result	NOUN
easat-8723	24	31	.	.	PUNCT
easat-8723	25	1	in	in	ADP
easat-8723	25	2	vietnam	vietnam	PROPN
easat-8723	25	3	,	,	PUNCT
easat-8723	25	4	most	most	ADJ
easat-8723	25	5	studies	study	NOUN
easat-8723	25	6	only	only	ADV
easat-8723	25	7	focus	focus	VERB
easat-8723	25	8	on	on	ADP
easat-8723	25	9	factors	factor	NOUN
easat-8723	25	10	affecting	affect	VERB
easat-8723	25	11	purchase	purchase	NOUN
easat-8723	25	12	intentions	intention	NOUN
easat-8723	25	13	such	such	ADJ
easat-8723	25	14	as	as	ADP
easat-8723	25	15	reference	reference	NOUN
easat-8723	25	16	group	group	NOUN
easat-8723	25	17	opinions	opinion	NOUN
easat-8723	25	18	,	,	PUNCT
easat-8723	25	19	perceived	perceive	VERB
easat-8723	25	20	behavioral	behavioral	ADJ
easat-8723	25	21	control	control	NOUN
easat-8723	25	22	,	,	PUNCT
easat-8723	25	23	electronic	electronic	ADJ
easat-8723	25	24	word	word	NOUN
easat-8723	25	25	of	of	ADP
easat-8723	25	26	mouth	mouth	NOUN
easat-8723	25	27	,	,	PUNCT
easat-8723	25	28	etc	etc	X
easat-8723	25	29	.	.	X
easat-8723	25	30	in	in	ADP
easat-8723	25	31	addition	addition	NOUN
easat-8723	25	32	,	,	PUNCT
easat-8723	25	33	in	in	ADP
easat-8723	25	34	vietnam	vietnam	PROPN
easat-8723	25	35	,	,	PUNCT
easat-8723	25	36	there	there	PRON
easat-8723	25	37	are	be	VERB
easat-8723	25	38	some	some	DET
easat-8723	25	39	published	publish	VERB
easat-8723	25	40	studies	study	NOUN
easat-8723	25	41	such	such	ADJ
easat-8723	25	42	as	as	ADP
easat-8723	25	43	the	the	DET
easat-8723	25	44	study	study	NOUN
easat-8723	25	45	of	of	ADP
easat-8723	25	46	thang	thang	PROPN
easat-8723	26	1	[	[	X
easat-8723	26	2	7	7	X
easat-8723	26	3	]	]	PUNCT
easat-8723	26	4	and	and	CCONJ
easat-8723	26	5	niem	niem	PROPN
easat-8723	26	6	and	and	CCONJ
easat-8723	26	7	quang	quang	X
easat-8723	27	1	[	[	X
easat-8723	27	2	8	8	NUM
easat-8723	27	3	]	]	PUNCT
easat-8723	27	4	studied	study	VERB
easat-8723	27	5	the	the	DET
easat-8723	27	6	return	return	NOUN
easat-8723	27	7	policy	policy	NOUN
easat-8723	27	8	factor	factor	NOUN
easat-8723	27	9	on	on	ADP
easat-8723	27	10	online	online	ADJ
easat-8723	27	11	shopping	shopping	NOUN
easat-8723	27	12	intention	intention	NOUN
easat-8723	27	13	.	.	PUNCT
easat-8723	28	1	however	however	ADV
easat-8723	28	2	,	,	PUNCT
easat-8723	28	3	there	there	PRON
easat-8723	28	4	are	be	VERB
easat-8723	28	5	few	few	ADJ
easat-8723	28	6	in	in	ADP
easat-8723	28	7	-	-	PUNCT
easat-8723	28	8	depth	depth	NOUN
easat-8723	28	9	studies	study	NOUN
easat-8723	28	10	on	on	ADP
easat-8723	28	11	how	how	SCONJ
easat-8723	28	12	return	return	NOUN
easat-8723	28	13	policy	policy	NOUN
easat-8723	28	14	factors	factor	NOUN
easat-8723	28	15	affect	affect	VERB
easat-8723	28	16	consumers	consumer	NOUN
easat-8723	28	17	'	'	PART
easat-8723	28	18	online	online	ADJ
easat-8723	28	19	shopping	shopping	NOUN
easat-8723	28	20	intention	intention	NOUN
easat-8723	28	21	in	in	ADP
easat-8723	28	22	the	the	DET
easat-8723	28	23	current	current	ADJ
easat-8723	28	24	context	context	NOUN
easat-8723	28	25	of	of	ADP
easat-8723	28	26	e	e	NOUN
easat-8723	28	27	-	-	NOUN
easat-8723	28	28	commerce	commerce	NOUN
easat-8723	28	29	in	in	ADP
easat-8723	28	30	vietnam	vietnam	PROPN
easat-8723	28	31	.	.	PUNCT
easat-8723	29	1	therefore	therefore	ADV
easat-8723	29	2	,	,	PUNCT
easat-8723	29	3	more	more	ADJ
easat-8723	29	4	research	research	NOUN
easat-8723	29	5	is	be	AUX
easat-8723	29	6	needed	need	VERB
easat-8723	29	7	to	to	PART
easat-8723	29	8	better	well	ADV
easat-8723	29	9	understand	understand	VERB
easat-8723	29	10	the	the	DET
easat-8723	29	11	impact	impact	NOUN
easat-8723	29	12	of	of	ADP
easat-8723	29	13	return	return	NOUN
easat-8723	29	14	policy	policy	NOUN
easat-8723	29	15	on	on	ADP
easat-8723	29	16	online	online	ADJ
easat-8723	29	17	shopping	shopping	NOUN
easat-8723	29	18	consumers	consumer	NOUN
easat-8723	29	19	.	.	PUNCT
easat-8723	30	1	therefore	therefore	ADV
easat-8723	30	2	,	,	PUNCT
easat-8723	30	3	the	the	DET
easat-8723	30	4	objective	objective	NOUN
easat-8723	30	5	of	of	ADP
easat-8723	30	6	this	this	DET
easat-8723	30	7	paper	paper	NOUN
easat-8723	30	8	is	be	AUX
easat-8723	30	9	to	to	PART
easat-8723	30	10	identify	identify	VERB
easat-8723	30	11	the	the	DET
easat-8723	30	12	return	return	NOUN
easat-8723	30	13	factors	factor	NOUN
easat-8723	30	14	that	that	PRON
easat-8723	30	15	influence	influence	VERB
easat-8723	30	16	online	online	ADJ
easat-8723	30	17	shopping	shopping	NOUN
easat-8723	30	18	intention	intention	NOUN
easat-8723	30	19	through	through	ADP
easat-8723	30	20	the	the	DET
easat-8723	30	21	mediating	mediate	VERB
easat-8723	30	22	role	role	NOUN
easat-8723	30	23	of	of	ADP
easat-8723	30	24	perceived	perceive	VERB
easat-8723	30	25	service	service	NOUN
easat-8723	30	26	quality	quality	NOUN
easat-8723	30	27	,	,	PUNCT
easat-8723	30	28	measure	measure	VERB
easat-8723	30	29	the	the	DET
easat-8723	30	30	influence	influence	NOUN
easat-8723	30	31	of	of	ADP
easat-8723	30	32	the	the	DET
easat-8723	30	33	factors	factor	NOUN
easat-8723	30	34	,	,	PUNCT
easat-8723	30	35	and	and	CCONJ
easat-8723	30	36	propose	propose	VERB
easat-8723	30	37	managerial	managerial	ADJ
easat-8723	30	38	implications	implication	NOUN
easat-8723	30	39	to	to	PART
easat-8723	30	40	help	help	VERB
easat-8723	30	41	businesses	business	NOUN
easat-8723	30	42	and	and	CCONJ
easat-8723	30	43	retailers	retailer	NOUN
easat-8723	30	44	improve	improve	VERB
easat-8723	30	45	consumers	consumer	NOUN
easat-8723	30	46	'	'	PART
easat-8723	30	47	online	online	ADJ
easat-8723	30	48	shopping	shopping	NOUN
easat-8723	30	49	intention	intention	NOUN
easat-8723	30	50	.	.	PUNCT
easat-8723	31	1	2	2	X
easat-8723	31	2	.	.	X
easat-8723	31	3	literature	literature	NOUN
easat-8723	31	4	review	review	VERB
easat-8723	31	5	2.1	2.1	NUM
easat-8723	31	6	.	.	PUNCT
easat-8723	32	1	return	return	VERB
easat-8723	32	2	policy	policy	NOUN
easat-8723	32	3	reimbursement	reimbursement	NOUN
easat-8723	32	4	policy	policy	NOUN
easat-8723	32	5	is	be	AUX
easat-8723	32	6	one	one	NUM
easat-8723	32	7	of	of	ADP
easat-8723	32	8	the	the	DET
easat-8723	32	9	after	after	ADP
easat-8723	32	10	-	-	PUNCT
easat-8723	32	11	sales	sale	NOUN
easat-8723	32	12	services	service	NOUN
easat-8723	32	13	provided	provide	VERB
easat-8723	32	14	by	by	ADP
easat-8723	32	15	retailers	retailer	NOUN
easat-8723	32	16	.	.	PUNCT
easat-8723	33	1	retailers	retailer	NOUN
easat-8723	33	2	allow	allow	VERB
easat-8723	33	3	consumers	consumer	NOUN
easat-8723	33	4	who	who	PRON
easat-8723	33	5	are	be	AUX
easat-8723	33	6	not	not	PART
easat-8723	33	7	satisfied	satisfied	ADJ
easat-8723	33	8	with	with	ADP
easat-8723	33	9	the	the	DET
easat-8723	33	10	product	product	NOUN
easat-8723	33	11	experience	experience	NOUN
easat-8723	33	12	to	to	PART
easat-8723	33	13	receive	receive	VERB
easat-8723	33	14	a	a	DET
easat-8723	33	15	refund	refund	NOUN
easat-8723	33	16	if	if	SCONJ
easat-8723	33	17	the	the	DET
easat-8723	33	18	consumer	consumer	NOUN
easat-8723	33	19	returns	return	VERB
easat-8723	33	20	the	the	DET
easat-8723	33	21	product	product	NOUN
easat-8723	33	22	within	within	ADP
easat-8723	33	23	a	a	DET
easat-8723	33	24	certain	certain	ADJ
easat-8723	33	25	period	period	NOUN
easat-8723	33	26	of	of	ADP
easat-8723	33	27	time	time	NOUN
easat-8723	33	28	.	.	PUNCT
easat-8723	34	1	in	in	ADP
easat-8723	34	2	the	the	DET
easat-8723	34	3	process	process	NOUN
easat-8723	34	4	of	of	ADP
easat-8723	34	5	online	online	ADJ
easat-8723	34	6	shopping	shopping	NOUN
easat-8723	34	7	,	,	PUNCT
easat-8723	34	8	the	the	DET
easat-8723	34	9	biggest	big	ADJ
easat-8723	34	10	concern	concern	NOUN
easat-8723	34	11	and	and	CCONJ
easat-8723	34	12	worry	worry	NOUN
easat-8723	34	13	of	of	ADP
easat-8723	34	14	consumers	consumer	NOUN
easat-8723	34	15	is	be	AUX
easat-8723	34	16	the	the	DET
easat-8723	34	17	ability	ability	NOUN
easat-8723	34	18	to	to	PART
easat-8723	34	19	return	return	VERB
easat-8723	34	20	.	.	PUNCT
easat-8723	35	1	this	this	PRON
easat-8723	35	2	is	be	AUX
easat-8723	35	3	an	an	DET
easat-8723	35	4	important	important	ADJ
easat-8723	35	5	factor	factor	NOUN
easat-8723	35	6	when	when	SCONJ
easat-8723	35	7	making	make	VERB
easat-8723	35	8	a	a	DET
easat-8723	35	9	purchase	purchase	NOUN
easat-8723	35	10	,	,	PUNCT
easat-8723	35	11	as	as	SCONJ
easat-8723	35	12	consumers	consumer	NOUN
easat-8723	35	13	expect	expect	VERB
easat-8723	35	14	assurance	assurance	NOUN
easat-8723	35	15	and	and	CCONJ
easat-8723	35	16	flexibility	flexibility	NOUN
easat-8723	35	17	in	in	ADP
easat-8723	35	18	their	their	PRON
easat-8723	35	19	shopping	shopping	NOUN
easat-8723	35	20	experience	experience	NOUN
easat-8723	35	21	[	[	X
easat-8723	35	22	8	8	NUM
easat-8723	35	23	]	]	PUNCT
easat-8723	35	24	.	.	PUNCT
easat-8723	36	1	2.2	2.2	NUM
easat-8723	36	2	.	.	PUNCT
easat-8723	37	1	purchase	purchase	NOUN
easat-8723	37	2	intention	intention	NOUN
easat-8723	37	3	purchase	purchase	NOUN
easat-8723	37	4	intention	intention	NOUN
easat-8723	37	5	is	be	AUX
easat-8723	37	6	a	a	DET
easat-8723	37	7	complex	complex	ADJ
easat-8723	37	8	process	process	NOUN
easat-8723	37	9	and	and	CCONJ
easat-8723	37	10	purchase	purchase	NOUN
easat-8723	37	11	intention	intention	NOUN
easat-8723	37	12	is	be	AUX
easat-8723	37	13	one	one	NUM
easat-8723	37	14	of	of	ADP
easat-8723	37	15	two	two	NUM
easat-8723	37	16	factors	factor	NOUN
easat-8723	37	17	that	that	PRON
easat-8723	37	18	determine	determine	VERB
easat-8723	37	19	consumer	consumer	NOUN
easat-8723	37	20	purchasing	purchasing	NOUN
easat-8723	37	21	behavior	behavior	NOUN
easat-8723	38	1	ajzen	ajzen	NOUN
easat-8723	39	1	[	[	X
easat-8723	39	2	9	9	NUM
easat-8723	39	3	]	]	PUNCT
easat-8723	39	4	.	.	PUNCT
easat-8723	40	1	delafrooz	delafrooz	VERB
easat-8723	40	2	,	,	PUNCT
easat-8723	40	3	et	et	PROPN
easat-8723	40	4	al	al	PROPN
easat-8723	40	5	.	.	PUNCT
easat-8723	41	1	[	[	X
easat-8723	41	2	10	10	NUM
easat-8723	41	3	]	]	PUNCT
easat-8723	41	4	argued	argue	VERB
easat-8723	41	5	that	that	SCONJ
easat-8723	41	6	the	the	DET
easat-8723	41	7	strength	strength	NOUN
easat-8723	41	8	of	of	ADP
easat-8723	41	9	consumers	consumer	NOUN
easat-8723	41	10	'	'	PART
easat-8723	41	11	intention	intention	NOUN
easat-8723	41	12	to	to	PART
easat-8723	41	13	perform	perform	VERB
easat-8723	41	14	a	a	DET
easat-8723	41	15	specific	specific	ADJ
easat-8723	41	16	behavior	behavior	NOUN
easat-8723	41	17	when	when	SCONJ
easat-8723	41	18	shopping	shop	VERB
easat-8723	41	19	online	online	NOUN
easat-8723	41	20	.	.	PUNCT
easat-8723	42	1	mirabi	mirabi	PROPN
easat-8723	42	2	,	,	PUNCT
easat-8723	42	3	et	et	PROPN
easat-8723	42	4	al	al	PROPN
easat-8723	42	5	.	.	PUNCT
easat-8723	43	1	[	[	X
easat-8723	43	2	11	11	NUM
easat-8723	43	3	]	]	PUNCT
easat-8723	43	4	argued	argue	VERB
easat-8723	43	5	that	that	SCONJ
easat-8723	43	6	consumers	consumer	NOUN
easat-8723	43	7	'	'	PART
easat-8723	43	8	purchase	purchase	NOUN
easat-8723	43	9	intention	intention	NOUN
easat-8723	43	10	is	be	AUX
easat-8723	43	11	directly	directly	ADV
easat-8723	43	12	related	relate	VERB
easat-8723	43	13	to	to	ADP
easat-8723	43	14	their	their	PRON
easat-8723	43	15	attitudes	attitude	NOUN
easat-8723	43	16	,	,	PUNCT
easat-8723	43	17	perceptions	perception	NOUN
easat-8723	43	18	and	and	CCONJ
easat-8723	43	19	behaviors	behavior	NOUN
easat-8723	43	20	.	.	PUNCT
easat-8723	44	1	in	in	ADP
easat-8723	44	2	addition	addition	NOUN
easat-8723	44	3	,	,	PUNCT
easat-8723	44	4	quan	quan	PROPN
easat-8723	44	5	,	,	PUNCT
easat-8723	44	6	et	et	PROPN
easat-8723	44	7	al	al	PROPN
easat-8723	44	8	.	.	PUNCT
easat-8723	45	1	[	[	X
easat-8723	45	2	12	12	NUM
easat-8723	45	3	]	]	PUNCT
easat-8723	45	4	argued	argue	VERB
easat-8723	45	5	that	that	SCONJ
easat-8723	45	6	“	"	PUNCT
easat-8723	45	7	the	the	PRON
easat-8723	45	8	higher	high	ADJ
easat-8723	45	9	the	the	DET
easat-8723	45	10	purchase	purchase	NOUN
easat-8723	45	11	intention	intention	NOUN
easat-8723	45	12	,	,	PUNCT
easat-8723	45	13	the	the	PRON
easat-8723	45	14	higher	high	ADJ
easat-8723	45	15	the	the	DET
easat-8723	45	16	likelihood	likelihood	NOUN
easat-8723	45	17	of	of	ADP
easat-8723	45	18	purchasing	purchase	VERB
easat-8723	45	19	behavior	behavior	NOUN
easat-8723	45	20	and	and	CCONJ
easat-8723	45	21	vice	vice	NOUN
easat-8723	45	22	versa	versa	ADV
easat-8723	45	23	"	"	PUNCT
easat-8723	45	24	.	.	PUNCT
easat-8723	46	1	2.3	2.3	NUM
easat-8723	46	2	.	.	PUNCT
easat-8723	46	3	theory	theory	NOUN
easat-8723	46	4	of	of	ADP
easat-8723	46	5	reasoned	reason	VERB
easat-8723	46	6	action	action	NOUN
easat-8723	46	7	the	the	DET
easat-8723	46	8	theory	theory	NOUN
easat-8723	46	9	of	of	ADP
easat-8723	46	10	reasoned	reason	VERB
easat-8723	46	11	action	action	NOUN
easat-8723	46	12	(	(	PUNCT
easat-8723	46	13	tra	tra	NOUN
easat-8723	46	14	)	)	PUNCT
easat-8723	46	15	was	be	AUX
easat-8723	46	16	published	publish	VERB
easat-8723	46	17	by	by	ADP
easat-8723	46	18	fishbein	fishbein	ADJ
easat-8723	46	19	and	and	CCONJ
easat-8723	46	20	ajzen	ajzen	NOUN
easat-8723	47	1	[	[	X
easat-8723	47	2	13	13	NUM
easat-8723	47	3	]	]	PUNCT
easat-8723	47	4	a	a	DET
easat-8723	47	5	research	research	NOUN
easat-8723	47	6	model	model	NOUN
easat-8723	47	7	on	on	ADP
easat-8723	47	8	consumer	consumer	NOUN
easat-8723	47	9	behavior	behavior	NOUN
easat-8723	47	10	and	and	CCONJ
easat-8723	47	11	is	be	AUX
easat-8723	47	12	considered	consider	VERB
easat-8723	47	13	the	the	DET
easat-8723	47	14	best	good	ADJ
easat-8723	47	15	theoretical	theoretical	ADJ
easat-8723	47	16	model	model	NOUN
easat-8723	47	17	to	to	PART
easat-8723	47	18	predict	predict	VERB
easat-8723	47	19	consumer	consumer	NOUN
easat-8723	47	20	behavior	behavior	NOUN
easat-8723	47	21	.	.	PUNCT
easat-8723	48	1	the	the	DET
easat-8723	48	2	model	model	NOUN
easat-8723	48	3	includes	include	VERB
easat-8723	48	4	behavioral	behavioral	ADJ
easat-8723	48	5	tendencies	tendency	NOUN
easat-8723	48	6	,	,	PUNCT
easat-8723	48	7	attitudes	attitude	NOUN
easat-8723	48	8	and	and	CCONJ
easat-8723	48	9	subjective	subjective	ADJ
easat-8723	48	10	norms	norm	NOUN
easat-8723	48	11	.	.	PUNCT
easat-8723	49	1	in	in	ADP
easat-8723	49	2	the	the	DET
easat-8723	49	3	tra	tra	PROPN
easat-8723	49	4	model	model	NOUN
easat-8723	49	5	,	,	PUNCT
easat-8723	49	6	consumers	consumer	NOUN
easat-8723	49	7	'	'	PART
easat-8723	49	8	beliefs	belief	NOUN
easat-8723	49	9	about	about	ADP
easat-8723	49	10	product	product	NOUN
easat-8723	49	11	attributes	attribute	VERB
easat-8723	49	12	about	about	ADP
easat-8723	49	13	the	the	DET
easat-8723	49	14	product	product	NOUN
easat-8723	49	15	will	will	AUX
easat-8723	49	16	affect	affect	VERB
easat-8723	49	17	their	their	PRON
easat-8723	49	18	attitudes	attitude	NOUN
easat-8723	49	19	.	.	PUNCT
easat-8723	50	1	attitudes	attitude	NOUN
easat-8723	50	2	do	do	AUX
easat-8723	50	3	not	not	PART
easat-8723	50	4	directly	directly	ADV
easat-8723	50	5	affect	affect	VERB
easat-8723	50	6	purchase	purchase	NOUN
easat-8723	50	7	behavior	behavior	NOUN
easat-8723	50	8	,	,	PUNCT
easat-8723	50	9	but	but	CCONJ
easat-8723	50	10	attitudes	attitude	NOUN
easat-8723	50	11	directly	directly	ADV
easat-8723	50	12	affect	affect	VERB
easat-8723	50	13	behavioral	behavioral	ADJ
easat-8723	50	14	tendencies	tendency	NOUN
easat-8723	50	15	.	.	PUNCT
easat-8723	51	1	according	accord	VERB
easat-8723	51	2	to	to	ADP
easat-8723	51	3	fishbein	fishbein	NOUN
easat-8723	51	4	and	and	CCONJ
easat-8723	51	5	ajzen	ajzen	NOUN
easat-8723	51	6	[	[	X
easat-8723	51	7	13	13	NUM
easat-8723	51	8	]	]	X
easat-8723	51	9	subjective	subjective	ADJ
easat-8723	51	10	norm	norm	NOUN
easat-8723	51	11	is	be	AUX
easat-8723	51	12	defined	define	VERB
easat-8723	51	13	as	as	ADP
easat-8723	51	14	an	an	DET
easat-8723	51	15	individual	individual	ADJ
easat-8723	51	16	consumer	consumer	NOUN
easat-8723	51	17	's	's	PART
easat-8723	51	18	perception	perception	NOUN
easat-8723	51	19	of	of	ADP
easat-8723	51	20	the	the	DET
easat-8723	51	21	influences	influence	NOUN
easat-8723	51	22	from	from	ADP
easat-8723	51	23	family	family	NOUN
easat-8723	51	24	,	,	PUNCT
easat-8723	51	25	friends	friend	NOUN
easat-8723	51	26	and	and	CCONJ
easat-8723	51	27	social	social	ADJ
easat-8723	51	28	relationships	relationship	NOUN
easat-8723	51	29	such	such	ADJ
easat-8723	51	30	as	as	ADP
easat-8723	51	31	colleagues	colleague	NOUN
easat-8723	51	32	and	and	CCONJ
easat-8723	51	33	the	the	DET
easat-8723	51	34	public	public	NOUN
easat-8723	51	35	on	on	ADP
easat-8723	51	36	whether	whether	SCONJ
easat-8723	51	37	or	or	CCONJ
easat-8723	51	38	not	not	PART
easat-8723	51	39	that	that	DET
easat-8723	51	40	individual	individual	NOUN
easat-8723	51	41	should	should	AUX
easat-8723	51	42	perform	perform	VERB
easat-8723	51	43	the	the	DET
easat-8723	51	44	behavior	behavior	NOUN
easat-8723	51	45	.	.	PUNCT
easat-8723	52	1	2.4	2.4	NUM
easat-8723	52	2	.	.	PUNCT
easat-8723	52	3	theory	theory	NOUN
easat-8723	52	4	of	of	ADP
easat-8723	52	5	planned	plan	VERB
easat-8723	52	6	behavior	behavior	NOUN
easat-8723	52	7	the	the	DET
easat-8723	52	8	theory	theory	NOUN
easat-8723	52	9	of	of	ADP
easat-8723	52	10	planned	plan	VERB
easat-8723	52	11	behavior	behavior	NOUN
easat-8723	52	12	inherits	inherit	VERB
easat-8723	52	13	two	two	NUM
easat-8723	52	14	factors	factor	NOUN
easat-8723	52	15	,	,	PUNCT
easat-8723	52	16	behavioral	behavioral	ADJ
easat-8723	52	17	attitude	attitude	NOUN
easat-8723	52	18	and	and	CCONJ
easat-8723	52	19	subjective	subjective	ADJ
easat-8723	52	20	norm	norm	NOUN
easat-8723	52	21	,	,	PUNCT
easat-8723	52	22	from	from	ADP
easat-8723	52	23	the	the	DET
easat-8723	52	24	tra	tra	NOUN
easat-8723	52	25	.	.	PUNCT
easat-8723	53	1	in	in	ADP
easat-8723	53	2	addition	addition	NOUN
easat-8723	53	3	,	,	PUNCT
easat-8723	53	4	ajzen	ajzen	NOUN
easat-8723	53	5	[	[	X
easat-8723	53	6	9	9	NUM
easat-8723	53	7	]	]	PUNCT
easat-8723	53	8	added	add	VERB
easat-8723	53	9	a	a	DET
easat-8723	53	10	new	new	ADJ
easat-8723	53	11	factor	factor	NOUN
easat-8723	53	12	,	,	PUNCT
easat-8723	53	13	perceived	perceive	VERB
easat-8723	53	14	behavioral	behavioral	ADJ
easat-8723	53	15	control	control	NOUN
easat-8723	53	16	.	.	PUNCT
easat-8723	54	1	the	the	DET
easat-8723	54	2	theory	theory	NOUN
easat-8723	54	3	of	of	ADP
easat-8723	54	4	planned	plan	VERB
easat-8723	54	5	behavior	behavior	NOUN
easat-8723	54	6	has	have	VERB
easat-8723	54	7	three	three	NUM
easat-8723	54	8	factors	factor	NOUN
easat-8723	54	9	affecting	affect	VERB
easat-8723	54	10	behavioral	behavioral	ADJ
easat-8723	54	11	intention	intention	NOUN
easat-8723	54	12	:	:	PUNCT
easat-8723	54	13	behavioral	behavioral	ADJ
easat-8723	54	14	attitude	attitude	NOUN
easat-8723	54	15	,	,	PUNCT
easat-8723	54	16	subjective	subjective	ADJ
easat-8723	54	17	norm	norm	NOUN
easat-8723	54	18	,	,	PUNCT
easat-8723	54	19	and	and	CCONJ
easat-8723	54	20	perceived	perceive	VERB
easat-8723	54	21	behavioral	behavioral	ADJ
easat-8723	54	22	control	control	NOUN
easat-8723	54	23	.	.	PUNCT
easat-8723	55	1	and	and	CCONJ
easat-8723	55	2	the	the	DET
easat-8723	55	3	factor	factor	NOUN
easat-8723	55	4	"	"	PUNCT
easat-8723	55	5	perceived	perceive	VERB
easat-8723	55	6	behavioral	behavioral	ADJ
easat-8723	55	7	control	control	NOUN
easat-8723	55	8	is	be	AUX
easat-8723	55	9	considered	consider	VERB
easat-8723	55	10	a	a	DET
easat-8723	55	11	factor	factor	NOUN
easat-8723	55	12	affecting	affect	VERB
easat-8723	55	13	behavioral	behavioral	ADJ
easat-8723	55	14	intention	intention	NOUN
easat-8723	55	15	as	as	ADV
easat-8723	55	16	well	well	ADV
easat-8723	55	17	as	as	ADP
easat-8723	55	18	a	a	DET
easat-8723	55	19	factor	factor	NOUN
easat-8723	55	20	affecting	affect	VERB
easat-8723	55	21	actual	actual	ADJ
easat-8723	55	22	consumption	consumption	NOUN
easat-8723	55	23	behavior	behavior	NOUN
easat-8723	55	24	"	"	PUNCT
easat-8723	56	1	[	[	X
easat-8723	56	2	14	14	NUM
easat-8723	56	3	]	]	SYM
easat-8723	56	4	.	.	PUNCT
easat-8723	57	1	2.5	2.5	NUM
easat-8723	57	2	.	.	PUNCT
easat-8723	58	1	signaling	signal	VERB
easat-8723	58	2	theory	theory	NOUN
easat-8723	58	3	according	accord	VERB
easat-8723	58	4	to	to	ADP
easat-8723	58	5	spence	spence	NOUN
easat-8723	58	6	[	[	X
easat-8723	58	7	15	15	NUM
easat-8723	58	8	]	]	X
easat-8723	58	9	signaling	signal	VERB
easat-8723	58	10	theory	theory	NOUN
easat-8723	58	11	comes	come	VERB
easat-8723	58	12	from	from	ADP
easat-8723	58	13	the	the	DET
easat-8723	58	14	field	field	NOUN
easat-8723	58	15	of	of	ADP
easat-8723	58	16	economics	economic	NOUN
easat-8723	58	17	related	relate	VERB
easat-8723	58	18	to	to	ADP
easat-8723	58	19	information	information	NOUN
easat-8723	58	20	data	datum	NOUN
easat-8723	58	21	in	in	ADP
easat-8723	58	22	the	the	DET
easat-8723	58	23	context	context	NOUN
easat-8723	58	24	of	of	ADP
easat-8723	58	25	information	information	NOUN
easat-8723	58	26	asymmetry	asymmetry	NOUN
easat-8723	58	27	in	in	ADP
easat-8723	58	28	the	the	DET
easat-8723	58	29	market	market	NOUN
easat-8723	58	30	.	.	PUNCT
easat-8723	59	1	signaling	signal	VERB
easat-8723	59	2	theory	theory	NOUN
easat-8723	59	3	is	be	AUX
easat-8723	59	4	widely	widely	ADV
easat-8723	59	5	used	use	VERB
easat-8723	59	6	in	in	ADP
easat-8723	59	7	the	the	DET
easat-8723	59	8	fields	field	NOUN
easat-8723	59	9	of	of	ADP
easat-8723	59	10	economics	economic	NOUN
easat-8723	59	11	and	and	CCONJ
easat-8723	59	12	marketing	marketing	NOUN
easat-8723	59	13	to	to	PART
easat-8723	59	14	explain	explain	VERB
easat-8723	59	15	the	the	DET
easat-8723	59	16	impact	impact	NOUN
easat-8723	59	17	of	of	ADP
easat-8723	59	18	information	information	NOUN
easat-8723	59	19	asymmetry	asymmetry	NOUN
easat-8723	59	20	in	in	ADP
easat-8723	59	21	many	many	ADJ
easat-8723	59	22	different	different	ADJ
easat-8723	59	23	contexts	context	NOUN
easat-8723	60	1	[	[	X
easat-8723	60	2	16	16	NUM
easat-8723	60	3	]	]	PUNCT
easat-8723	60	4	and	and	CCONJ
easat-8723	60	5	al	al	PROPN
easat-8723	60	6	-	-	PUNCT
easat-8723	60	7	adwan	adwan	PROPN
easat-8723	60	8	,	,	PUNCT
easat-8723	60	9	et	et	PROPN
easat-8723	60	10	al	al	PROPN
easat-8723	60	11	.	.	PUNCT
easat-8723	61	1	[	[	X
easat-8723	61	2	17	17	NUM
easat-8723	61	3	]	]	PUNCT
easat-8723	61	4	.	.	PUNCT
easat-8723	62	1	in	in	ADP
easat-8723	62	2	the	the	DET
easat-8723	62	3	purchasing	purchasing	NOUN
easat-8723	62	4	process	process	NOUN
easat-8723	62	5	,	,	PUNCT
easat-8723	62	6	consumers	consumer	NOUN
easat-8723	62	7	lack	lack	VERB
easat-8723	62	8	a	a	DET
easat-8723	62	9	756	756	NUM
easat-8723	62	10	edelweiss	edelweiss	PROPN
easat-8723	62	11	applied	apply	VERB
easat-8723	62	12	science	science	NOUN
easat-8723	62	13	and	and	CCONJ
easat-8723	62	14	technology	technology	NOUN
easat-8723	62	15	issn	issn	PROPN
easat-8723	62	16	:	:	PUNCT
easat-8723	62	17	2576	2576	NUM
easat-8723	62	18	-	-	SYM
easat-8723	62	19	8484	8484	NUM
easat-8723	62	20	vol	vol	NOUN
easat-8723	62	21	.	.	PROPN
easat-8723	63	1	9	9	NUM
easat-8723	63	2	,	,	PUNCT
easat-8723	63	3	no	no	INTJ
easat-8723	63	4	.	.	NOUN
easat-8723	64	1	7	7	NUM
easat-8723	64	2	:	:	SYM
easat-8723	64	3	754	754	NUM
easat-8723	64	4	-	-	SYM
easat-8723	64	5	766	766	NUM
easat-8723	64	6	,	,	PUNCT
easat-8723	64	7	2025	2025	NUM
easat-8723	64	8	doi	doi	NOUN
easat-8723	64	9	:	:	PUNCT
easat-8723	64	10	10.55214/25768484.v9i7.8723	10.55214/25768484.v9i7.8723	NUM
easat-8723	64	11	©	©	PROPN
easat-8723	64	12	2025	2025	NUM
easat-8723	64	13	by	by	ADP
easat-8723	64	14	the	the	DET
easat-8723	64	15	authors	author	NOUN
easat-8723	64	16	;	;	PUNCT
easat-8723	64	17	licensee	licensee	PROPN
easat-8723	64	18	learning	learning	NOUN
easat-8723	64	19	gate	gate	NOUN
easat-8723	64	20	lot	lot	NOUN
easat-8723	64	21	of	of	ADP
easat-8723	64	22	information	information	NOUN
easat-8723	64	23	about	about	ADP
easat-8723	64	24	the	the	DET
easat-8723	64	25	product	product	NOUN
easat-8723	64	26	,	,	PUNCT
easat-8723	64	27	so	so	CCONJ
easat-8723	64	28	it	it	PRON
easat-8723	64	29	is	be	AUX
easat-8723	64	30	difficult	difficult	ADJ
easat-8723	64	31	for	for	SCONJ
easat-8723	64	32	them	they	PRON
easat-8723	64	33	to	to	PART
easat-8723	64	34	distinguish	distinguish	VERB
easat-8723	64	35	which	which	PRON
easat-8723	64	36	is	be	AUX
easat-8723	64	37	a	a	DET
easat-8723	64	38	reputable	reputable	ADJ
easat-8723	64	39	retailer	retailer	NOUN
easat-8723	64	40	so	so	SCONJ
easat-8723	64	41	that	that	SCONJ
easat-8723	64	42	consumers	consumer	NOUN
easat-8723	64	43	can	can	AUX
easat-8723	64	44	trust	trust	VERB
easat-8723	64	45	the	the	DET
easat-8723	64	46	retailer	retailer	NOUN
easat-8723	64	47	about	about	ADP
easat-8723	64	48	the	the	DET
easat-8723	64	49	product	product	NOUN
easat-8723	64	50	they	they	PRON
easat-8723	64	51	intend	intend	VERB
easat-8723	64	52	to	to	PART
easat-8723	64	53	buy	buy	VERB
easat-8723	64	54	.	.	PUNCT
easat-8723	65	1	therefore	therefore	ADV
easat-8723	65	2	,	,	PUNCT
easat-8723	65	3	signaling	signal	VERB
easat-8723	65	4	theory	theory	NOUN
easat-8723	65	5	is	be	AUX
easat-8723	65	6	used	use	VERB
easat-8723	65	7	to	to	PART
easat-8723	65	8	explain	explain	VERB
easat-8723	65	9	the	the	DET
easat-8723	65	10	signals	signal	NOUN
easat-8723	65	11	that	that	SCONJ
easat-8723	65	12	e	e	NOUN
easat-8723	65	13	-	-	NOUN
easat-8723	65	14	retailers	retailer	NOUN
easat-8723	65	15	provide	provide	VERB
easat-8723	65	16	to	to	ADP
easat-8723	65	17	consumers	consumer	NOUN
easat-8723	65	18	to	to	PART
easat-8723	65	19	support	support	VERB
easat-8723	65	20	them	they	PRON
easat-8723	65	21	in	in	ADP
easat-8723	65	22	the	the	DET
easat-8723	65	23	purchasing	purchasing	NOUN
easat-8723	65	24	process	process	NOUN
easat-8723	65	25	[	[	X
easat-8723	65	26	17	17	NUM
easat-8723	65	27	]	]	SYM
easat-8723	65	28	.	.	PUNCT
easat-8723	66	1	2.6	2.6	NUM
easat-8723	66	2	.	.	PUNCT
easat-8723	67	1	previous	previous	ADJ
easat-8723	67	2	studies	study	NOUN
easat-8723	67	3	for	for	ADP
easat-8723	67	4	foreign	foreign	ADJ
easat-8723	67	5	studies	study	NOUN
easat-8723	67	6	,	,	PUNCT
easat-8723	67	7	janakiraman	janakiraman	PROPN
easat-8723	67	8	,	,	PUNCT
easat-8723	67	9	et	et	PROPN
easat-8723	67	10	al	al	PROPN
easat-8723	67	11	.	.	PUNCT
easat-8723	68	1	[	[	X
easat-8723	68	2	4	4	X
easat-8723	68	3	]	]	PUNCT
easat-8723	68	4	studied	study	VERB
easat-8723	68	5	the	the	DET
easat-8723	68	6	impact	impact	NOUN
easat-8723	68	7	of	of	ADP
easat-8723	68	8	return	return	NOUN
easat-8723	68	9	policy	policy	NOUN
easat-8723	68	10	on	on	ADP
easat-8723	68	11	purchase	purchase	NOUN
easat-8723	68	12	intention	intention	NOUN
easat-8723	68	13	through	through	ADP
easat-8723	68	14	the	the	DET
easat-8723	68	15	following	follow	VERB
easat-8723	68	16	aspects	aspect	NOUN
easat-8723	68	17	:	:	PUNCT
easat-8723	68	18	time	time	NOUN
easat-8723	68	19	leniency	leniency	NOUN
easat-8723	68	20	,	,	PUNCT
easat-8723	68	21	monetary	monetary	ADJ
easat-8723	68	22	leniency	leniency	NOUN
easat-8723	68	23	,	,	PUNCT
easat-8723	68	24	effort	effort	NOUN
easat-8723	68	25	leniency	leniency	NOUN
easat-8723	68	26	,	,	PUNCT
easat-8723	68	27	scope	scope	NOUN
easat-8723	68	28	leniency	leniency	NOUN
easat-8723	68	29	,	,	PUNCT
easat-8723	68	30	and	and	CCONJ
easat-8723	68	31	exchange	exchange	NOUN
easat-8723	68	32	leniency	leniency	NOUN
easat-8723	68	33	.	.	PUNCT
easat-8723	69	1	wang	wang	PROPN
easat-8723	69	2	,	,	PUNCT
easat-8723	69	3	et	et	PROPN
easat-8723	69	4	al	al	PROPN
easat-8723	69	5	.	.	PUNCT
easat-8723	70	1	[	[	X
easat-8723	70	2	18	18	NUM
easat-8723	70	3	]	]	PUNCT
easat-8723	70	4	investigated	investigate	VERB
easat-8723	70	5	the	the	DET
easat-8723	70	6	relationship	relationship	NOUN
easat-8723	70	7	between	between	ADP
easat-8723	70	8	consumers	consumer	NOUN
easat-8723	70	9	'	'	PART
easat-8723	70	10	repurchase	repurchase	VERB
easat-8723	70	11	intention	intention	NOUN
easat-8723	70	12	on	on	ADP
easat-8723	70	13	different	different	ADJ
easat-8723	70	14	aspects	aspect	NOUN
easat-8723	70	15	of	of	ADP
easat-8723	70	16	e	e	NOUN
easat-8723	70	17	-	-	NOUN
easat-8723	70	18	retailer	retailer	NOUN
easat-8723	70	19	's	's	PART
easat-8723	70	20	product	product	NOUN
easat-8723	70	21	return	return	NOUN
easat-8723	70	22	process	process	NOUN
easat-8723	70	23	such	such	ADJ
easat-8723	70	24	as	as	ADP
easat-8723	70	25	leniency	leniency	NOUN
easat-8723	70	26	,	,	PUNCT
easat-8723	70	27	fairness	fairness	NOUN
easat-8723	70	28	,	,	PUNCT
easat-8723	70	29	and	and	CCONJ
easat-8723	70	30	quality	quality	NOUN
easat-8723	70	31	of	of	ADP
easat-8723	70	32	return	return	NOUN
easat-8723	70	33	process	process	NOUN
easat-8723	70	34	.	.	PUNCT
easat-8723	71	1	abdulla	abdulla	PROPN
easat-8723	71	2	,	,	PUNCT
easat-8723	71	3	et	et	PROPN
easat-8723	71	4	al	al	PROPN
easat-8723	71	5	.	.	PUNCT
easat-8723	72	1	[	[	X
easat-8723	72	2	19	19	NUM
easat-8723	72	3	]	]	PUNCT
easat-8723	72	4	studied	study	VERB
easat-8723	72	5	how	how	SCONJ
easat-8723	72	6	different	different	ADJ
easat-8723	72	7	return	return	NOUN
easat-8723	72	8	policies	policy	NOUN
easat-8723	72	9	differ	differ	VERB
easat-8723	72	10	in	in	ADP
easat-8723	72	11	leniency	leniency	NOUN
easat-8723	72	12	based	base	VERB
easat-8723	72	13	on	on	ADP
easat-8723	72	14	five	five	NUM
easat-8723	72	15	aspects	aspect	NOUN
easat-8723	72	16	:	:	PUNCT
easat-8723	72	17	monetary	monetary	ADJ
easat-8723	72	18	,	,	PUNCT
easat-8723	72	19	time	time	NOUN
easat-8723	72	20	,	,	PUNCT
easat-8723	72	21	effort	effort	NOUN
easat-8723	72	22	,	,	PUNCT
easat-8723	72	23	scope	scope	NOUN
easat-8723	72	24	,	,	PUNCT
easat-8723	72	25	and	and	CCONJ
easat-8723	72	26	exchange	exchange	NOUN
easat-8723	72	27	.	.	PUNCT
easat-8723	73	1	for	for	ADP
easat-8723	73	2	domestic	domestic	ADJ
easat-8723	73	3	research	research	NOUN
easat-8723	73	4	,	,	PUNCT
easat-8723	73	5	studies	study	NOUN
easat-8723	73	6	affect	affect	VERB
easat-8723	73	7	consumers	consumer	NOUN
easat-8723	73	8	'	'	PART
easat-8723	73	9	purchase	purchase	NOUN
easat-8723	73	10	intentions	intention	NOUN
easat-8723	73	11	through	through	ADP
easat-8723	73	12	many	many	ADJ
easat-8723	73	13	different	different	ADJ
easat-8723	73	14	aspects	aspect	NOUN
easat-8723	73	15	:	:	PUNCT
easat-8723	73	16	according	accord	VERB
easat-8723	73	17	to	to	ADP
easat-8723	73	18	quan	quan	PROPN
easat-8723	73	19	,	,	PUNCT
easat-8723	73	20	et	et	PROPN
easat-8723	73	21	al	al	PROPN
easat-8723	73	22	.	.	PUNCT
easat-8723	74	1	[	[	X
easat-8723	74	2	12	12	NUM
easat-8723	74	3	]	]	PUNCT
easat-8723	74	4	factors	factor	NOUN
easat-8723	74	5	affecting	affect	VERB
easat-8723	74	6	purchase	purchase	NOUN
easat-8723	74	7	intentions	intention	NOUN
easat-8723	74	8	include	include	VERB
easat-8723	74	9	:	:	PUNCT
easat-8723	74	10	usefulness	usefulness	NOUN
easat-8723	74	11	,	,	PUNCT
easat-8723	74	12	ease	ease	NOUN
easat-8723	74	13	of	of	ADP
easat-8723	74	14	use	use	NOUN
easat-8723	74	15	,	,	PUNCT
easat-8723	74	16	popularity	popularity	NOUN
easat-8723	74	17	,	,	PUNCT
easat-8723	74	18	support	support	NOUN
easat-8723	74	19	policies	policy	NOUN
easat-8723	74	20	,	,	PUNCT
easat-8723	74	21	and	and	CCONJ
easat-8723	74	22	safety	safety	NOUN
easat-8723	74	23	.	.	PUNCT
easat-8723	75	1	research	research	NOUN
easat-8723	75	2	by	by	ADP
easat-8723	75	3	pham	pham	PROPN
easat-8723	75	4	,	,	PUNCT
easat-8723	75	5	et	et	PROPN
easat-8723	75	6	al	al	PROPN
easat-8723	75	7	.	.	PUNCT
easat-8723	76	1	[	[	X
easat-8723	76	2	20	20	NUM
easat-8723	76	3	]	]	PUNCT
easat-8723	76	4	identifies	identify	VERB
easat-8723	76	5	factors	factor	NOUN
easat-8723	76	6	in	in	ADP
easat-8723	76	7	sales	sale	NOUN
easat-8723	76	8	services	service	NOUN
easat-8723	76	9	to	to	PART
easat-8723	76	10	enhance	enhance	VERB
easat-8723	76	11	customer	customer	NOUN
easat-8723	76	12	satisfaction	satisfaction	NOUN
easat-8723	76	13	,	,	PUNCT
easat-8723	76	14	trust	trust	NOUN
easat-8723	76	15	,	,	PUNCT
easat-8723	76	16	and	and	CCONJ
easat-8723	76	17	repurchase	repurchase	VERB
easat-8723	76	18	intentions	intention	NOUN
easat-8723	76	19	such	such	ADJ
easat-8723	76	20	as	as	ADP
easat-8723	76	21	:	:	PUNCT
easat-8723	76	22	product	product	NOUN
easat-8723	76	23	return	return	NOUN
easat-8723	76	24	service	service	NOUN
easat-8723	76	25	,	,	PUNCT
easat-8723	76	26	product	product	NOUN
easat-8723	76	27	exchange	exchange	NOUN
easat-8723	76	28	service	service	NOUN
easat-8723	76	29	,	,	PUNCT
easat-8723	76	30	and	and	CCONJ
easat-8723	76	31	after	after	ADP
easat-8723	76	32	-	-	PUNCT
easat-8723	76	33	sales	sale	NOUN
easat-8723	76	34	service	service	NOUN
easat-8723	76	35	to	to	PART
easat-8723	76	36	measure	measure	VERB
easat-8723	76	37	sales	sale	NOUN
easat-8723	76	38	services	service	NOUN
easat-8723	76	39	in	in	ADP
easat-8723	76	40	online	online	ADJ
easat-8723	76	41	shopping	shopping	NOUN
easat-8723	76	42	.	.	PUNCT
easat-8723	77	1	3	3	X
easat-8723	77	2	.	.	X
easat-8723	77	3	research	research	NOUN
easat-8723	77	4	hypotheses	hypothesis	NOUN
easat-8723	77	5	and	and	CCONJ
easat-8723	77	6	models	model	NOUN
easat-8723	77	7	3.1	3.1	NUM
easat-8723	77	8	.	.	PUNCT
easat-8723	78	1	research	research	NOUN
easat-8723	78	2	hypothesis	hypothesis	NOUN
easat-8723	78	3	3.1.1	3.1.1	NUM
easat-8723	78	4	.	.	PUNCT
easat-8723	79	1	reimbursement	reimbursement	NOUN
easat-8723	79	2	period	period	NOUN
easat-8723	79	3	(	(	PUNCT
easat-8723	79	4	tg	tg	NOUN
easat-8723	79	5	)	)	PUNCT
easat-8723	79	6	retailers	retailer	NOUN
easat-8723	79	7	on	on	ADP
easat-8723	79	8	online	online	ADJ
easat-8723	79	9	platforms	platform	NOUN
easat-8723	79	10	,	,	PUNCT
easat-8723	79	11	e	e	NOUN
easat-8723	79	12	-	-	NOUN
easat-8723	79	13	commerce	commerce	NOUN
easat-8723	79	14	platforms	platform	NOUN
easat-8723	79	15	often	often	ADV
easat-8723	79	16	specify	specify	VERB
easat-8723	79	17	a	a	DET
easat-8723	79	18	return	return	NOUN
easat-8723	79	19	period	period	NOUN
easat-8723	79	20	for	for	ADP
easat-8723	79	21	their	their	PRON
easat-8723	79	22	return	return	NOUN
easat-8723	79	23	policies	policy	NOUN
easat-8723	79	24	.	.	PUNCT
easat-8723	80	1	return	return	VERB
easat-8723	80	2	policies	policy	NOUN
easat-8723	80	3	that	that	PRON
easat-8723	80	4	stipulate	stipulate	VERB
easat-8723	80	5	a	a	DET
easat-8723	80	6	longer	long	ADJ
easat-8723	80	7	return	return	NOUN
easat-8723	80	8	period	period	NOUN
easat-8723	80	9	are	be	AUX
easat-8723	80	10	considered	consider	VERB
easat-8723	80	11	more	more	ADJ
easat-8723	80	12	[	[	X
easat-8723	80	13	4	4	NUM
easat-8723	80	14	]	]	PUNCT
easat-8723	80	15	.	.	PUNCT
easat-8723	81	1	currently	currently	ADV
easat-8723	81	2	,	,	PUNCT
easat-8723	81	3	on	on	ADP
easat-8723	81	4	major	major	ADJ
easat-8723	81	5	e	e	NOUN
easat-8723	81	6	-	-	NOUN
easat-8723	81	7	commerce	commerce	NOUN
easat-8723	81	8	platforms	platform	NOUN
easat-8723	81	9	,	,	PUNCT
easat-8723	81	10	the	the	DET
easat-8723	81	11	return	return	NOUN
easat-8723	81	12	period	period	NOUN
easat-8723	81	13	of	of	ADP
easat-8723	81	14	“	"	PUNCT
easat-8723	81	15	7	7	NUM
easat-8723	81	16	days	day	NOUN
easat-8723	81	17	for	for	ADP
easat-8723	81	18	non	non	ADJ
easat-8723	81	19	-	-	ADJ
easat-8723	81	20	defective	defective	ADJ
easat-8723	81	21	return	return	NOUN
easat-8723	81	22	”	"	PUNCT
easat-8723	81	23	has	have	AUX
easat-8723	81	24	become	become	VERB
easat-8723	81	25	the	the	DET
easat-8723	81	26	standard	standard	NOUN
easat-8723	81	27	[	[	X
easat-8723	81	28	6	6	NUM
easat-8723	81	29	]	]	PUNCT
easat-8723	81	30	.	.	PUNCT
easat-8723	82	1	return	return	VERB
easat-8723	82	2	policies	policy	NOUN
easat-8723	82	3	that	that	PRON
easat-8723	82	4	stipulate	stipulate	VERB
easat-8723	82	5	a	a	DET
easat-8723	82	6	longer	long	ADJ
easat-8723	82	7	return	return	NOUN
easat-8723	82	8	period	period	NOUN
easat-8723	82	9	are	be	AUX
easat-8723	82	10	considered	consider	VERB
easat-8723	82	11	more	more	ADV
easat-8723	82	12	lenient	lenient	ADJ
easat-8723	82	13	[	[	X
easat-8723	82	14	4	4	NUM
easat-8723	82	15	]	]	PUNCT
easat-8723	82	16	.	.	PUNCT
easat-8723	83	1	according	accord	VERB
easat-8723	83	2	to	to	ADP
easat-8723	83	3	heiman	heiman	NOUN
easat-8723	83	4	,	,	PUNCT
easat-8723	83	5	et	et	PROPN
easat-8723	83	6	al	al	PROPN
easat-8723	83	7	.	.	PUNCT
easat-8723	84	1	[	[	X
easat-8723	84	2	21	21	NUM
easat-8723	84	3	]	]	PUNCT
easat-8723	84	4	the	the	DET
easat-8723	84	5	reimbursement	reimbursement	NOUN
easat-8723	84	6	period	period	NOUN
easat-8723	84	7	required	require	VERB
easat-8723	84	8	for	for	SCONJ
easat-8723	84	9	consumers	consumer	NOUN
easat-8723	84	10	to	to	PART
easat-8723	84	11	check	check	VERB
easat-8723	84	12	product	product	NOUN
easat-8723	84	13	attributes	attribute	NOUN
easat-8723	84	14	and	and	CCONJ
easat-8723	84	15	evaluate	evaluate	VERB
easat-8723	84	16	product	product	NOUN
easat-8723	84	17	quality	quality	NOUN
easat-8723	84	18	to	to	PART
easat-8723	84	19	meet	meet	VERB
easat-8723	84	20	consumer	consumer	NOUN
easat-8723	84	21	needs	need	NOUN
easat-8723	84	22	is	be	AUX
easat-8723	84	23	an	an	DET
easat-8723	84	24	important	important	ADJ
easat-8723	84	25	variable	variable	NOUN
easat-8723	84	26	.	.	PUNCT
easat-8723	85	1	based	base	VERB
easat-8723	85	2	on	on	ADP
easat-8723	85	3	the	the	DET
easat-8723	85	4	above	above	NOUN
easat-8723	85	5	,	,	PUNCT
easat-8723	85	6	the	the	DET
easat-8723	85	7	author	author	NOUN
easat-8723	85	8	proposes	propose	VERB
easat-8723	85	9	hypothesis	hypothesis	NOUN
easat-8723	85	10	h1	h1	PROPN
easat-8723	85	11	:	:	PUNCT
easat-8723	85	12	hypothesis	hypothesis	NOUN
easat-8723	85	13	h1	h1	PROPN
easat-8723	85	14	:	:	PUNCT
easat-8723	85	15	reimbursement	reimbursement	NOUN
easat-8723	85	16	period	period	NOUN
easat-8723	85	17	has	have	VERB
easat-8723	85	18	a	a	DET
easat-8723	85	19	positive	positive	ADJ
easat-8723	85	20	impact	impact	NOUN
easat-8723	85	21	on	on	ADP
easat-8723	85	22	the	the	DET
easat-8723	85	23	perceived	perceive	VERB
easat-8723	85	24	quality	quality	NOUN
easat-8723	85	25	of	of	ADP
easat-8723	85	26	service	service	NOUN
easat-8723	85	27	.	.	PUNCT
easat-8723	86	1	3.1.2	3.1.2	X
easat-8723	86	2	.	.	PUNCT
easat-8723	86	3	reimbursement	reimbursement	NOUN
easat-8723	86	4	cost	cost	NOUN
easat-8723	86	5	(	(	PUNCT
easat-8723	86	6	cp	cp	NOUN
easat-8723	86	7	)	)	PUNCT
easat-8723	86	8	bower	bower	NOUN
easat-8723	86	9	and	and	CCONJ
easat-8723	86	10	maxham	maxham	PROPN
easat-8723	86	11	iii	iii	PROPN
easat-8723	87	1	[	[	X
easat-8723	87	2	22	22	NUM
easat-8723	87	3	]	]	PUNCT
easat-8723	87	4	define	define	VERB
easat-8723	87	5	cost	cost	NOUN
easat-8723	87	6	fairness	fairness	NOUN
easat-8723	87	7	in	in	ADP
easat-8723	87	8	returns	return	NOUN
easat-8723	87	9	policies	policy	NOUN
easat-8723	87	10	as	as	ADP
easat-8723	87	11	the	the	DET
easat-8723	87	12	extent	extent	NOUN
easat-8723	87	13	to	to	PART
easat-8723	87	14	which	which	PRON
easat-8723	87	15	consumers	consumer	NOUN
easat-8723	87	16	believe	believe	VERB
easat-8723	87	17	that	that	SCONJ
easat-8723	87	18	the	the	DET
easat-8723	87	19	outcome	outcome	NOUN
easat-8723	87	20	of	of	ADP
easat-8723	87	21	a	a	DET
easat-8723	87	22	return	return	NOUN
easat-8723	87	23	policy	policy	NOUN
easat-8723	87	24	,	,	PUNCT
easat-8723	87	25	whether	whether	SCONJ
easat-8723	87	26	charged	charge	VERB
easat-8723	87	27	or	or	CCONJ
easat-8723	87	28	not	not	PART
easat-8723	87	29	,	,	PUNCT
easat-8723	87	30	is	be	AUX
easat-8723	87	31	fair	fair	ADJ
easat-8723	87	32	.	.	PUNCT
easat-8723	88	1	a	a	DET
easat-8723	88	2	free	free	ADJ
easat-8723	88	3	return	return	NOUN
easat-8723	88	4	can	can	AUX
easat-8723	88	5	be	be	AUX
easat-8723	88	6	understood	understand	VERB
easat-8723	88	7	as	as	ADP
easat-8723	88	8	a	a	DET
easat-8723	88	9	return	return	NOUN
easat-8723	88	10	where	where	SCONJ
easat-8723	88	11	the	the	DET
easat-8723	88	12	consumer	consumer	NOUN
easat-8723	88	13	receives	receive	VERB
easat-8723	88	14	a	a	DET
easat-8723	88	15	full	full	ADJ
easat-8723	88	16	refund	refund	NOUN
easat-8723	88	17	and	and	CCONJ
easat-8723	88	18	the	the	DET
easat-8723	88	19	consumer	consumer	NOUN
easat-8723	88	20	pays	pay	VERB
easat-8723	88	21	nothing	nothing	PRON
easat-8723	88	22	[	[	X
easat-8723	88	23	23	23	NUM
easat-8723	88	24	,	,	PUNCT
easat-8723	88	25	24	24	NUM
easat-8723	88	26	]	]	PUNCT
easat-8723	88	27	.	.	PUNCT
easat-8723	89	1	however	however	ADV
easat-8723	89	2	,	,	PUNCT
easat-8723	89	3	consumers	consumer	NOUN
easat-8723	89	4	may	may	AUX
easat-8723	89	5	have	have	VERB
easat-8723	89	6	a	a	DET
easat-8723	89	7	stronger	strong	ADJ
easat-8723	89	8	response	response	NOUN
easat-8723	89	9	to	to	ADP
easat-8723	89	10	a	a	DET
easat-8723	89	11	return	return	NOUN
easat-8723	89	12	policy	policy	NOUN
easat-8723	89	13	that	that	PRON
easat-8723	89	14	involves	involve	VERB
easat-8723	89	15	a	a	DET
easat-8723	89	16	fee	fee	NOUN
easat-8723	89	17	[	[	X
easat-8723	89	18	22	22	NUM
easat-8723	89	19	]	]	PUNCT
easat-8723	89	20	.	.	PUNCT
easat-8723	90	1	therefore	therefore	ADV
easat-8723	90	2	,	,	PUNCT
easat-8723	90	3	free	free	ADJ
easat-8723	90	4	returns	return	NOUN
easat-8723	90	5	provide	provide	VERB
easat-8723	90	6	an	an	DET
easat-8723	90	7	opportunity	opportunity	NOUN
easat-8723	90	8	for	for	ADP
easat-8723	90	9	impulsive	impulsive	ADJ
easat-8723	90	10	buying	buying	NOUN
easat-8723	90	11	because	because	SCONJ
easat-8723	90	12	consumers	consumer	NOUN
easat-8723	90	13	are	be	AUX
easat-8723	90	14	not	not	PART
easat-8723	90	15	exposed	expose	VERB
easat-8723	90	16	to	to	ADP
easat-8723	90	17	risk	risk	VERB
easat-8723	90	18	at	at	ADP
easat-8723	90	19	the	the	DET
easat-8723	90	20	beginning	beginning	NOUN
easat-8723	90	21	of	of	ADP
easat-8723	90	22	their	their	PRON
easat-8723	90	23	purchase	purchase	NOUN
easat-8723	90	24	.	.	PUNCT
easat-8723	91	1	based	base	VERB
easat-8723	91	2	on	on	ADP
easat-8723	91	3	this	this	PRON
easat-8723	91	4	,	,	PUNCT
easat-8723	91	5	the	the	DET
easat-8723	91	6	author	author	NOUN
easat-8723	91	7	proposes	propose	VERB
easat-8723	91	8	hypothesis	hypothesis	NOUN
easat-8723	91	9	h2	h2	NOUN
easat-8723	91	10	:	:	PUNCT
easat-8723	91	11	hypothesis	hypothesis	NOUN
easat-8723	91	12	h2	h2	NOUN
easat-8723	91	13	:	:	PUNCT
easat-8723	91	14	reimbursement	reimbursement	NOUN
easat-8723	91	15	cost	cost	NOUN
easat-8723	91	16	has	have	VERB
easat-8723	91	17	a	a	DET
easat-8723	91	18	positive	positive	ADJ
easat-8723	91	19	impact	impact	NOUN
easat-8723	91	20	on	on	ADP
easat-8723	91	21	the	the	DET
easat-8723	91	22	perceived	perceive	VERB
easat-8723	91	23	quality	quality	NOUN
easat-8723	91	24	of	of	ADP
easat-8723	91	25	service	service	NOUN
easat-8723	91	26	.	.	PUNCT
easat-8723	92	1	3.1.3	3.1.3	NUM
easat-8723	92	2	.	.	PUNCT
easat-8723	92	3	reimbursement	reimbursement	NOUN
easat-8723	92	4	effort	effort	NOUN
easat-8723	92	5	(	(	PUNCT
easat-8723	92	6	nl	nl	NOUN
easat-8723	92	7	)	)	PUNCT
easat-8723	92	8	according	accord	VERB
easat-8723	92	9	to	to	ADP
easat-8723	92	10	janakiraman	janakiraman	PROPN
easat-8723	92	11	,	,	PUNCT
easat-8723	92	12	et	et	PROPN
easat-8723	92	13	al	al	PROPN
easat-8723	92	14	.	.	PUNCT
easat-8723	93	1	[	[	X
easat-8723	93	2	4	4	X
easat-8723	93	3	]	]	PUNCT
easat-8723	93	4	the	the	DET
easat-8723	93	5	effort	effort	NOUN
easat-8723	93	6	required	require	VERB
easat-8723	93	7	by	by	ADP
easat-8723	93	8	consumers	consumer	NOUN
easat-8723	93	9	to	to	PART
easat-8723	93	10	make	make	VERB
easat-8723	93	11	a	a	DET
easat-8723	93	12	return	return	NOUN
easat-8723	93	13	varies	varie	NOUN
easat-8723	93	14	.	.	PUNCT
easat-8723	94	1	when	when	SCONJ
easat-8723	94	2	consumers	consumer	NOUN
easat-8723	94	3	receive	receive	VERB
easat-8723	94	4	a	a	DET
easat-8723	94	5	product	product	NOUN
easat-8723	94	6	that	that	PRON
easat-8723	94	7	is	be	AUX
easat-8723	94	8	not	not	PART
easat-8723	94	9	as	as	SCONJ
easat-8723	94	10	expected	expect	VERB
easat-8723	94	11	and	and	CCONJ
easat-8723	94	12	feel	feel	VERB
easat-8723	94	13	dissatisfied	dissatisfied	ADJ
easat-8723	94	14	,	,	PUNCT
easat-8723	94	15	consumers	consumer	NOUN
easat-8723	94	16	perceive	perceive	VERB
easat-8723	94	17	that	that	SCONJ
easat-8723	94	18	complaining	complaining	NOUN
easat-8723	94	19	is	be	AUX
easat-8723	94	20	not	not	PART
easat-8723	94	21	worth	worth	ADJ
easat-8723	94	22	the	the	DET
easat-8723	94	23	effort	effort	NOUN
easat-8723	95	1	and	and	CCONJ
easat-8723	95	2	they	they	PRON
easat-8723	95	3	often	often	ADV
easat-8723	95	4	choose	choose	VERB
easat-8723	95	5	other	other	ADJ
easat-8723	95	6	ways	way	NOUN
easat-8723	95	7	to	to	PART
easat-8723	95	8	resolve	resolve	VERB
easat-8723	95	9	the	the	DET
easat-8723	95	10	issue	issue	NOUN
easat-8723	95	11	[	[	X
easat-8723	95	12	25	25	NUM
easat-8723	95	13	]	]	PUNCT
easat-8723	95	14	.	.	PUNCT
easat-8723	96	1	the	the	DET
easat-8723	96	2	study	study	NOUN
easat-8723	96	3	by	by	ADP
easat-8723	96	4	janakiraman	janakiraman	NOUN
easat-8723	96	5	and	and	CCONJ
easat-8723	96	6	ordóñez	ordóñez	NOUN
easat-8723	97	1	[	[	X
easat-8723	97	2	26	26	NUM
easat-8723	97	3	]	]	PUNCT
easat-8723	97	4	on	on	ADP
easat-8723	97	5	return	return	NOUN
easat-8723	97	6	effort	effort	NOUN
easat-8723	97	7	and	and	CCONJ
easat-8723	97	8	return	return	VERB
easat-8723	97	9	time	time	NOUN
easat-8723	97	10	gives	give	VERB
easat-8723	97	11	the	the	DET
easat-8723	97	12	same	same	ADJ
easat-8723	97	13	view	view	NOUN
easat-8723	97	14	.	.	PUNCT
easat-8723	98	1	wood	wood	NOUN
easat-8723	99	1	[	[	X
easat-8723	99	2	27	27	NUM
easat-8723	99	3	]	]	PUNCT
easat-8723	99	4	shows	show	VERB
easat-8723	99	5	the	the	DET
easat-8723	99	6	influence	influence	NOUN
easat-8723	99	7	of	of	ADP
easat-8723	99	8	return	return	NOUN
easat-8723	99	9	time	time	NOUN
easat-8723	99	10	and	and	CCONJ
easat-8723	99	11	effort	effort	NOUN
easat-8723	99	12	on	on	ADP
easat-8723	99	13	how	how	SCONJ
easat-8723	99	14	consumers	consumer	NOUN
easat-8723	99	15	actually	actually	ADV
easat-8723	99	16	make	make	VERB
easat-8723	99	17	return	return	NOUN
easat-8723	99	18	decisions	decision	NOUN
easat-8723	99	19	.	.	PUNCT
easat-8723	100	1	the	the	DET
easat-8723	100	2	author	author	NOUN
easat-8723	100	3	proposes	propose	VERB
easat-8723	100	4	hypothesis	hypothesis	NOUN
easat-8723	100	5	h3	h3	NOUN
easat-8723	100	6	:	:	PUNCT
easat-8723	100	7	hypothesis	hypothesis	NOUN
easat-8723	100	8	h3	h3	NOUN
easat-8723	100	9	:	:	PUNCT
easat-8723	100	10	reimbursement	reimbursement	NOUN
easat-8723	100	11	effort	effort	NOUN
easat-8723	100	12	has	have	VERB
easat-8723	100	13	a	a	DET
easat-8723	100	14	positive	positive	ADJ
easat-8723	100	15	impact	impact	NOUN
easat-8723	100	16	on	on	ADP
easat-8723	100	17	the	the	DET
easat-8723	100	18	perceived	perceive	VERB
easat-8723	100	19	quality	quality	NOUN
easat-8723	100	20	of	of	ADP
easat-8723	100	21	service	service	NOUN
easat-8723	100	22	.	.	PUNCT
easat-8723	101	1	757	757	NUM
easat-8723	101	2	edelweiss	edelweiss	PROPN
easat-8723	101	3	applied	apply	VERB
easat-8723	101	4	science	science	NOUN
easat-8723	101	5	and	and	CCONJ
easat-8723	101	6	technology	technology	NOUN
easat-8723	101	7	issn	issn	PROPN
easat-8723	101	8	:	:	PUNCT
easat-8723	101	9	2576	2576	NUM
easat-8723	101	10	-	-	SYM
easat-8723	101	11	8484	8484	NUM
easat-8723	101	12	vol	vol	NOUN
easat-8723	101	13	.	.	PROPN
easat-8723	102	1	9	9	NUM
easat-8723	102	2	,	,	PUNCT
easat-8723	102	3	no	no	INTJ
easat-8723	102	4	.	.	NOUN
easat-8723	103	1	7	7	NUM
easat-8723	103	2	:	:	SYM
easat-8723	103	3	754	754	NUM
easat-8723	103	4	-	-	SYM
easat-8723	103	5	766	766	NUM
easat-8723	103	6	,	,	PUNCT
easat-8723	103	7	2025	2025	NUM
easat-8723	103	8	doi	doi	NOUN
easat-8723	103	9	:	:	PUNCT
easat-8723	103	10	10.55214/25768484.v9i7.8723	10.55214/25768484.v9i7.8723	NUM
easat-8723	103	11	©	©	PROPN
easat-8723	103	12	2025	2025	NUM
easat-8723	103	13	by	by	ADP
easat-8723	103	14	the	the	DET
easat-8723	103	15	authors	author	NOUN
easat-8723	103	16	;	;	PUNCT
easat-8723	103	17	licensee	licensee	PROPN
easat-8723	103	18	learning	learning	PROPN
easat-8723	103	19	gate	gate	PROPN
easat-8723	103	20	3.1.4	3.1.4	PROPN
easat-8723	103	21	.	.	PUNCT
easat-8723	104	1	exchange	exchange	NOUN
easat-8723	104	2	(	(	PUNCT
easat-8723	104	3	td	td	NOUN
easat-8723	104	4	)	)	PUNCT
easat-8723	104	5	according	accord	VERB
easat-8723	104	6	to	to	ADP
easat-8723	104	7	janakiraman	janakiraman	PROPN
easat-8723	104	8	,	,	PUNCT
easat-8723	104	9	et	et	PROPN
easat-8723	104	10	al	al	PROPN
easat-8723	104	11	.	.	PUNCT
easat-8723	105	1	[	[	X
easat-8723	105	2	4	4	NUM
easat-8723	105	3	]	]	ADJ
easat-8723	105	4	exchange	exchange	NOUN
easat-8723	105	5	is	be	AUX
easat-8723	105	6	a	a	DET
easat-8723	105	7	refund	refund	NOUN
easat-8723	105	8	in	in	ADP
easat-8723	105	9	exchange	exchange	NOUN
easat-8723	105	10	for	for	ADP
easat-8723	105	11	a	a	DET
easat-8723	105	12	returned	return	VERB
easat-8723	105	13	item	item	NOUN
easat-8723	105	14	.	.	PUNCT
easat-8723	106	1	when	when	SCONJ
easat-8723	106	2	making	make	VERB
easat-8723	106	3	a	a	DET
easat-8723	106	4	product	product	NOUN
easat-8723	106	5	return	return	NOUN
easat-8723	106	6	,	,	PUNCT
easat-8723	106	7	consumers	consumer	NOUN
easat-8723	106	8	usually	usually	ADV
easat-8723	106	9	receive	receive	VERB
easat-8723	106	10	some	some	DET
easat-8723	106	11	form	form	NOUN
easat-8723	106	12	of	of	ADP
easat-8723	106	13	refund	refund	NOUN
easat-8723	106	14	from	from	ADP
easat-8723	106	15	the	the	DET
easat-8723	106	16	retailer	retailer	NOUN
easat-8723	106	17	in	in	ADP
easat-8723	106	18	exchange	exchange	NOUN
easat-8723	106	19	for	for	ADP
easat-8723	106	20	the	the	DET
easat-8723	106	21	returned	return	VERB
easat-8723	106	22	product	product	NOUN
easat-8723	106	23	.	.	PUNCT
easat-8723	107	1	janakiraman	janakiraman	PROPN
easat-8723	107	2	,	,	PUNCT
easat-8723	107	3	et	et	PROPN
easat-8723	107	4	al	al	PROPN
easat-8723	107	5	.	.	PUNCT
easat-8723	108	1	[	[	X
easat-8723	108	2	4	4	X
easat-8723	108	3	]	]	AUX
easat-8723	108	4	show	show	VERB
easat-8723	108	5	that	that	SCONJ
easat-8723	108	6	lenient	lenient	ADJ
easat-8723	108	7	exchange	exchange	NOUN
easat-8723	108	8	is	be	AUX
easat-8723	108	9	when	when	SCONJ
easat-8723	108	10	retailers	retailer	NOUN
easat-8723	108	11	condition	condition	VERB
easat-8723	108	12	the	the	DET
easat-8723	108	13	return	return	NOUN
easat-8723	108	14	of	of	ADP
easat-8723	108	15	the	the	DET
easat-8723	108	16	product	product	NOUN
easat-8723	108	17	to	to	ADP
easat-8723	108	18	the	the	DET
easat-8723	108	19	consumer	consumer	NOUN
easat-8723	108	20	by	by	ADP
easat-8723	108	21	refunding	refund	VERB
easat-8723	108	22	the	the	DET
easat-8723	108	23	amount	amount	NOUN
easat-8723	108	24	of	of	ADP
easat-8723	108	25	money	money	NOUN
easat-8723	108	26	.	.	PUNCT
easat-8723	109	1	the	the	DET
easat-8723	109	2	authors	author	NOUN
easat-8723	109	3	propose	propose	VERB
easat-8723	109	4	hypothesis	hypothesis	NOUN
easat-8723	109	5	h4	h4	NOUN
easat-8723	109	6	:	:	PUNCT
easat-8723	109	7	hypothesis	hypothesis	NOUN
easat-8723	109	8	h4	h4	PROPN
easat-8723	109	9	:	:	PUNCT
easat-8723	109	10	exchange	exchange	NOUN
easat-8723	109	11	has	have	VERB
easat-8723	109	12	a	a	DET
easat-8723	109	13	positive	positive	ADJ
easat-8723	109	14	impact	impact	NOUN
easat-8723	109	15	on	on	ADP
easat-8723	109	16	the	the	DET
easat-8723	109	17	perceived	perceive	VERB
easat-8723	109	18	quality	quality	NOUN
easat-8723	109	19	of	of	ADP
easat-8723	109	20	service	service	NOUN
easat-8723	109	21	.	.	PUNCT
easat-8723	110	1	3.1.5	3.1.5	X
easat-8723	110	2	.	.	PUNCT
easat-8723	111	1	the	the	DET
easat-8723	111	2	perceived	perceive	VERB
easat-8723	111	3	quality	quality	NOUN
easat-8723	111	4	of	of	ADP
easat-8723	111	5	service	service	NOUN
easat-8723	111	6	(	(	PUNCT
easat-8723	111	7	cldv	cldv	NOUN
easat-8723	111	8	)	)	PUNCT
easat-8723	111	9	service	service	NOUN
easat-8723	111	10	quality	quality	NOUN
easat-8723	111	11	is	be	AUX
easat-8723	111	12	a	a	DET
easat-8723	111	13	comprehensive	comprehensive	ADJ
easat-8723	111	14	assessment	assessment	NOUN
easat-8723	111	15	of	of	ADP
easat-8723	111	16	service	service	NOUN
easat-8723	111	17	performance	performance	NOUN
easat-8723	111	18	,	,	PUNCT
easat-8723	111	19	compared	compare	VERB
easat-8723	111	20	to	to	ADP
easat-8723	111	21	consumers	consumer	NOUN
easat-8723	111	22	'	'	PART
easat-8723	111	23	general	general	ADJ
easat-8723	111	24	expectations	expectation	NOUN
easat-8723	111	25	of	of	ADP
easat-8723	111	26	what	what	PRON
easat-8723	111	27	the	the	DET
easat-8723	111	28	service	service	NOUN
easat-8723	111	29	will	will	AUX
easat-8723	111	30	deliver	deliver	VERB
easat-8723	111	31	[	[	X
easat-8723	111	32	19	19	NUM
easat-8723	111	33	,	,	PUNCT
easat-8723	111	34	28	28	NUM
easat-8723	111	35	]	]	PUNCT
easat-8723	111	36	.	.	PUNCT
easat-8723	112	1	perceived	perceive	VERB
easat-8723	112	2	service	service	NOUN
easat-8723	112	3	quality	quality	NOUN
easat-8723	112	4	is	be	AUX
easat-8723	112	5	one	one	NUM
easat-8723	112	6	of	of	ADP
easat-8723	112	7	the	the	DET
easat-8723	112	8	essential	essential	ADJ
easat-8723	112	9	factors	factor	NOUN
easat-8723	112	10	that	that	PRON
easat-8723	112	11	create	create	VERB
easat-8723	112	12	trust	trust	NOUN
easat-8723	112	13	in	in	ADP
easat-8723	112	14	online	online	ADJ
easat-8723	112	15	shopping	shopping	PROPN
easat-8723	112	16	al	al	PROPN
easat-8723	112	17	-	-	PUNCT
easat-8723	112	18	dweeri	dweeri	PROPN
easat-8723	112	19	,	,	PUNCT
easat-8723	112	20	et	et	PROPN
easat-8723	112	21	al	al	PROPN
easat-8723	112	22	.	.	PUNCT
easat-8723	113	1	[	[	X
easat-8723	113	2	29	29	NUM
easat-8723	113	3	]	]	X
easat-8723	113	4	;	;	PUNCT
easat-8723	113	5	hsu	hsu	PROPN
easat-8723	113	6	,	,	PUNCT
easat-8723	113	7	et	et	PROPN
easat-8723	113	8	al	al	PROPN
easat-8723	113	9	.	.	PUNCT
easat-8723	114	1	[	[	X
easat-8723	114	2	30	30	NUM
easat-8723	114	3	]	]	PUNCT
easat-8723	114	4	.	.	PUNCT
easat-8723	115	1	ibrahim	ibrahim	PROPN
easat-8723	115	2	,	,	PUNCT
easat-8723	115	3	et	et	PROPN
easat-8723	115	4	al	al	PROPN
easat-8723	115	5	.	.	PUNCT
easat-8723	116	1	[	[	X
easat-8723	116	2	31	31	NUM
easat-8723	116	3	]	]	PUNCT
easat-8723	116	4	found	find	VERB
easat-8723	116	5	that	that	SCONJ
easat-8723	116	6	perceived	perceive	VERB
easat-8723	116	7	service	service	NOUN
easat-8723	116	8	quality	quality	NOUN
easat-8723	116	9	affects	affect	VERB
easat-8723	116	10	online	online	ADJ
easat-8723	116	11	purchase	purchase	NOUN
easat-8723	116	12	intention	intention	NOUN
easat-8723	116	13	.	.	PUNCT
easat-8723	117	1	based	base	VERB
easat-8723	117	2	on	on	ADP
easat-8723	117	3	that	that	PRON
easat-8723	117	4	,	,	PUNCT
easat-8723	117	5	the	the	DET
easat-8723	117	6	author	author	NOUN
easat-8723	117	7	proposes	propose	VERB
easat-8723	117	8	hypothesis	hypothesis	NOUN
easat-8723	117	9	h5	h5	NOUN
easat-8723	117	10	:	:	PUNCT
easat-8723	117	11	hypothesis	hypothesis	NOUN
easat-8723	117	12	h5	h5	NOUN
easat-8723	117	13	:	:	PUNCT
easat-8723	117	14	the	the	DET
easat-8723	117	15	perceived	perceive	VERB
easat-8723	117	16	quality	quality	NOUN
easat-8723	117	17	of	of	ADP
easat-8723	117	18	service	service	NOUN
easat-8723	117	19	has	have	VERB
easat-8723	117	20	a	a	DET
easat-8723	117	21	positive	positive	ADJ
easat-8723	117	22	impact	impact	NOUN
easat-8723	117	23	on	on	ADP
easat-8723	117	24	online	online	ADJ
easat-8723	117	25	shopping	shopping	NOUN
easat-8723	117	26	intention	intention	NOUN
easat-8723	117	27	.	.	PUNCT
easat-8723	118	1	3.2	3.2	NUM
easat-8723	118	2	.	.	PUNCT
easat-8723	119	1	research	research	NOUN
easat-8723	119	2	model	model	NOUN
easat-8723	119	3	from	from	ADP
easat-8723	119	4	the	the	DET
easat-8723	119	5	literature	literature	PROPN
easat-8723	119	6	review	review	PROPN
easat-8723	119	7	,	,	PUNCT
easat-8723	119	8	theoretical	theoretical	ADJ
easat-8723	119	9	basis	basis	NOUN
easat-8723	119	10	above	above	ADV
easat-8723	119	11	,	,	PUNCT
easat-8723	119	12	and	and	CCONJ
easat-8723	119	13	the	the	DET
easat-8723	119	14	specificity	specificity	NOUN
easat-8723	119	15	of	of	ADP
easat-8723	119	16	online	online	ADJ
easat-8723	119	17	shopping	shopping	NOUN
easat-8723	119	18	return	return	NOUN
easat-8723	119	19	policies	policy	NOUN
easat-8723	119	20	,	,	PUNCT
easat-8723	119	21	the	the	DET
easat-8723	119	22	author	author	NOUN
easat-8723	119	23	decided	decide	VERB
easat-8723	119	24	to	to	PART
easat-8723	119	25	propose	propose	VERB
easat-8723	119	26	a	a	DET
easat-8723	119	27	research	research	NOUN
easat-8723	119	28	model	model	NOUN
easat-8723	119	29	(	(	PUNCT
easat-8723	119	30	figure	figure	NOUN
easat-8723	119	31	1	1	NUM
easat-8723	119	32	)	)	PUNCT
easat-8723	119	33	.	.	PUNCT
easat-8723	120	1	figure	figure	NOUN
easat-8723	120	2	1	1	NUM
easat-8723	120	3	.	.	PUNCT
easat-8723	120	4	research	research	NOUN
easat-8723	120	5	model	model	NOUN
easat-8723	120	6	.	.	PUNCT
easat-8723	121	1	4	4	X
easat-8723	121	2	.	.	X
easat-8723	121	3	research	research	NOUN
easat-8723	121	4	methodology	methodology	NOUN
easat-8723	121	5	4.1	4.1	NUM
easat-8723	121	6	.	.	PUNCT
easat-8723	122	1	qualitative	qualitative	ADJ
easat-8723	122	2	and	and	CCONJ
easat-8723	122	3	quantitative	quantitative	ADJ
easat-8723	122	4	research	research	NOUN
easat-8723	122	5	methods	method	NOUN
easat-8723	122	6	4.1.1	4.1.1	NUM
easat-8723	122	7	.	.	PUNCT
easat-8723	123	1	qualitative	qualitative	ADJ
easat-8723	123	2	research	research	NOUN
easat-8723	123	3	methods	method	NOUN
easat-8723	123	4	the	the	DET
easat-8723	123	5	author	author	NOUN
easat-8723	123	6	conducted	conduct	VERB
easat-8723	123	7	in	in	ADP
easat-8723	123	8	-	-	PUNCT
easat-8723	123	9	depth	depth	NOUN
easat-8723	123	10	interviews	interview	NOUN
easat-8723	123	11	and	and	CCONJ
easat-8723	123	12	focus	focus	VERB
easat-8723	123	13	group	group	NOUN
easat-8723	123	14	discussions	discussion	NOUN
easat-8723	123	15	with	with	ADP
easat-8723	123	16	10	10	NUM
easat-8723	123	17	experts	expert	NOUN
easat-8723	123	18	in	in	ADP
easat-8723	123	19	the	the	DET
easat-8723	123	20	field	field	NOUN
easat-8723	123	21	of	of	ADP
easat-8723	123	22	e	e	PROPN
easat-8723	123	23	-	-	NOUN
easat-8723	123	24	commerce	commerce	NOUN
easat-8723	123	25	business	business	NOUN
easat-8723	123	26	in	in	ADP
easat-8723	123	27	ho	ho	PROPN
easat-8723	123	28	chi	chi	PROPN
easat-8723	123	29	minh	minh	PROPN
easat-8723	123	30	city	city	PROPN
easat-8723	123	31	(	(	PUNCT
easat-8723	123	32	hcmc	hcmc	PROPN
easat-8723	123	33	)	)	PUNCT
easat-8723	123	34	to	to	PART
easat-8723	123	35	explore	explore	VERB
easat-8723	123	36	the	the	DET
easat-8723	123	37	impact	impact	NOUN
easat-8723	123	38	of	of	ADP
easat-8723	123	39	return	return	NOUN
easat-8723	123	40	policy	policy	NOUN
easat-8723	123	41	on	on	ADP
easat-8723	123	42	consumers	consumer	NOUN
easat-8723	123	43	'	'	PART
easat-8723	123	44	online	online	ADJ
easat-8723	123	45	shopping	shopping	NOUN
easat-8723	123	46	intention	intention	NOUN
easat-8723	123	47	;	;	PUNCT
easat-8723	123	48	and	and	CCONJ
easat-8723	123	49	recalibrated	recalibrate	VERB
easat-8723	123	50	the	the	DET
easat-8723	123	51	scale	scale	NOUN
easat-8723	123	52	of	of	ADP
easat-8723	123	53	factors	factor	NOUN
easat-8723	123	54	in	in	ADP
easat-8723	123	55	the	the	DET
easat-8723	123	56	research	research	NOUN
easat-8723	123	57	model	model	NOUN
easat-8723	123	58	to	to	PART
easat-8723	123	59	suit	suit	VERB
easat-8723	123	60	the	the	DET
easat-8723	123	61	practical	practical	ADJ
easat-8723	123	62	context	context	NOUN
easat-8723	123	63	in	in	ADP
easat-8723	123	64	hcmc	hcmc	PROPN
easat-8723	123	65	.	.	PUNCT
easat-8723	124	1	before	before	ADP
easat-8723	124	2	collecting	collect	VERB
easat-8723	124	3	information	information	NOUN
easat-8723	124	4	,	,	PUNCT
easat-8723	124	5	the	the	DET
easat-8723	124	6	research	research	NOUN
easat-8723	124	7	team	team	NOUN
easat-8723	124	8	conducted	conduct	VERB
easat-8723	124	9	a	a	DET
easat-8723	124	10	pilot	pilot	NOUN
easat-8723	124	11	survey	survey	NOUN
easat-8723	124	12	of	of	ADP
easat-8723	124	13	5	5	NUM
easat-8723	124	14	questionnaires	questionnaire	NOUN
easat-8723	124	15	for	for	ADP
easat-8723	124	16	consumers	consumer	NOUN
easat-8723	124	17	who	who	PRON
easat-8723	124	18	have	have	AUX
easat-8723	124	19	been	be	AUX
easat-8723	124	20	shopping	shop	VERB
easat-8723	124	21	online	online	ADV
easat-8723	124	22	on	on	ADP
easat-8723	124	23	platforms	platform	NOUN
easat-8723	124	24	such	such	ADJ
easat-8723	124	25	as	as	ADP
easat-8723	124	26	:	:	PUNCT
easat-8723	124	27	website	website	NOUN
easat-8723	124	28	,	,	PUNCT
easat-8723	124	29	shopee	shopee	NOUN
easat-8723	124	30	,	,	PUNCT
easat-8723	124	31	lazada	lazada	PROPN
easat-8723	124	32	,	,	PUNCT
easat-8723	124	33	tiki	tiki	PROPN
easat-8723	124	34	,	,	PUNCT
easat-8723	124	35	tiktok	tiktok	NOUN
easat-8723	124	36	to	to	PART
easat-8723	124	37	check	check	VERB
easat-8723	124	38	the	the	DET
easat-8723	124	39	logic	logic	NOUN
easat-8723	124	40	of	of	ADP
easat-8723	124	41	the	the	DET
easat-8723	124	42	questionnaire	questionnaire	NOUN
easat-8723	124	43	and	and	CCONJ
easat-8723	124	44	will	will	AUX
easat-8723	124	45	adjust	adjust	VERB
easat-8723	124	46	and	and	CCONJ
easat-8723	124	47	supplement	supplement	VERB
easat-8723	124	48	it	it	PRON
easat-8723	124	49	to	to	PART
easat-8723	124	50	suit	suit	VERB
easat-8723	124	51	the	the	DET
easat-8723	124	52	research	research	NOUN
easat-8723	124	53	purpose	purpose	NOUN
easat-8723	124	54	.	.	PUNCT
easat-8723	125	1	after	after	ADP
easat-8723	125	2	that	that	PRON
easat-8723	125	3	,	,	PUNCT
easat-8723	125	4	the	the	DET
easat-8723	125	5	author	author	NOUN
easat-8723	125	6	conducted	conduct	VERB
easat-8723	125	7	direct	direct	ADJ
easat-8723	125	8	interviews	interview	NOUN
easat-8723	125	9	with	with	ADP
easat-8723	125	10	308	308	NUM
easat-8723	125	11	consumers	consumer	NOUN
easat-8723	125	12	to	to	PART
easat-8723	125	13	collect	collect	VERB
easat-8723	125	14	data	datum	NOUN
easat-8723	125	15	for	for	ADP
easat-8723	125	16	quantitative	quantitative	ADJ
easat-8723	125	17	analysis	analysis	NOUN
easat-8723	125	18	.	.	PUNCT
easat-8723	126	1	758	758	NUM
easat-8723	126	2	edelweiss	edelweiss	PROPN
easat-8723	126	3	applied	apply	VERB
easat-8723	126	4	science	science	NOUN
easat-8723	126	5	and	and	CCONJ
easat-8723	126	6	technology	technology	NOUN
easat-8723	126	7	issn	issn	PROPN
easat-8723	126	8	:	:	PUNCT
easat-8723	126	9	2576	2576	NUM
easat-8723	126	10	-	-	SYM
easat-8723	126	11	8484	8484	NUM
easat-8723	126	12	vol	vol	NOUN
easat-8723	126	13	.	.	PROPN
easat-8723	127	1	9	9	NUM
easat-8723	127	2	,	,	PUNCT
easat-8723	127	3	no	no	INTJ
easat-8723	127	4	.	.	NOUN
easat-8723	128	1	7	7	NUM
easat-8723	128	2	:	:	SYM
easat-8723	128	3	754	754	NUM
easat-8723	128	4	-	-	SYM
easat-8723	128	5	766	766	NUM
easat-8723	128	6	,	,	PUNCT
easat-8723	128	7	2025	2025	NUM
easat-8723	128	8	doi	doi	NOUN
easat-8723	128	9	:	:	PUNCT
easat-8723	128	10	10.55214/25768484.v9i7.8723	10.55214/25768484.v9i7.8723	NUM
easat-8723	128	11	©	©	PROPN
easat-8723	128	12	2025	2025	NUM
easat-8723	128	13	by	by	ADP
easat-8723	128	14	the	the	DET
easat-8723	128	15	authors	author	NOUN
easat-8723	128	16	;	;	PUNCT
easat-8723	128	17	licensee	licensee	PROPN
easat-8723	128	18	learning	learn	VERB
easat-8723	128	19	gate	gate	PROPN
easat-8723	128	20	4.1.2	4.1.2	PROPN
easat-8723	128	21	.	.	PROPN
easat-8723	128	22	quantitative	quantitative	ADJ
easat-8723	128	23	research	research	NOUN
easat-8723	128	24	methods	method	NOUN
easat-8723	128	25	the	the	DET
easat-8723	128	26	information	information	NOUN
easat-8723	128	27	was	be	AUX
easat-8723	128	28	collected	collect	VERB
easat-8723	128	29	and	and	CCONJ
easat-8723	128	30	processed	process	VERB
easat-8723	128	31	through	through	ADP
easat-8723	128	32	spss	spss	PROPN
easat-8723	128	33	27.0	27.0	NUM
easat-8723	128	34	and	and	CCONJ
easat-8723	128	35	amos	amos	PROPN
easat-8723	128	36	20.0	20.0	NUM
easat-8723	128	37	software	software	NOUN
easat-8723	128	38	.	.	PUNCT
easat-8723	129	1	the	the	DET
easat-8723	129	2	preliminary	preliminary	ADJ
easat-8723	129	3	research	research	NOUN
easat-8723	129	4	was	be	AUX
easat-8723	129	5	conducted	conduct	VERB
easat-8723	129	6	by	by	ADP
easat-8723	129	7	sending	send	VERB
easat-8723	129	8	a	a	DET
easat-8723	129	9	survey	survey	NOUN
easat-8723	129	10	questionnaire	questionnaire	NOUN
easat-8723	129	11	to	to	ADP
easat-8723	129	12	59	59	NUM
easat-8723	129	13	consumers	consumer	NOUN
easat-8723	129	14	.	.	PUNCT
easat-8723	130	1	after	after	ADP
easat-8723	130	2	collecting	collect	VERB
easat-8723	130	3	50	50	NUM
easat-8723	130	4	valid	valid	ADJ
easat-8723	130	5	responses	response	NOUN
easat-8723	130	6	,	,	PUNCT
easat-8723	130	7	the	the	DET
easat-8723	130	8	author	author	NOUN
easat-8723	130	9	coded	code	VERB
easat-8723	130	10	and	and	CCONJ
easat-8723	130	11	analyzed	analyze	VERB
easat-8723	130	12	the	the	DET
easat-8723	130	13	data	datum	NOUN
easat-8723	130	14	using	use	VERB
easat-8723	130	15	spss	spss	PROPN
easat-8723	130	16	27.0	27.0	NUM
easat-8723	130	17	software	software	NOUN
easat-8723	130	18	to	to	PART
easat-8723	130	19	test	test	VERB
easat-8723	130	20	the	the	DET
easat-8723	130	21	reliability	reliability	NOUN
easat-8723	130	22	of	of	ADP
easat-8723	130	23	cronbach	cronbach	NOUN
easat-8723	130	24	's	's	PART
easat-8723	130	25	alpha	alpha	NOUN
easat-8723	130	26	(	(	PUNCT
easat-8723	130	27	ca	ca	NOUN
easat-8723	130	28	)	)	PUNCT
easat-8723	130	29	.	.	PUNCT
easat-8723	131	1	after	after	ADP
easat-8723	131	2	that	that	PRON
easat-8723	131	3	,	,	PUNCT
easat-8723	131	4	the	the	DET
easat-8723	131	5	author	author	NOUN
easat-8723	131	6	began	begin	VERB
easat-8723	131	7	to	to	PART
easat-8723	131	8	do	do	VERB
easat-8723	131	9	formal	formal	ADJ
easat-8723	131	10	quantitative	quantitative	ADJ
easat-8723	131	11	research	research	NOUN
easat-8723	131	12	.	.	PUNCT
easat-8723	132	1	the	the	DET
easat-8723	132	2	author	author	NOUN
easat-8723	132	3	analyzed	analyze	VERB
easat-8723	132	4	descriptive	descriptive	ADJ
easat-8723	132	5	statistics	statistic	NOUN
easat-8723	132	6	of	of	ADP
easat-8723	132	7	the	the	DET
easat-8723	132	8	survey	survey	NOUN
easat-8723	132	9	sample	sample	NOUN
easat-8723	132	10	,	,	PUNCT
easat-8723	132	11	variables	variable	NOUN
easat-8723	132	12	and	and	CCONJ
easat-8723	132	13	tested	test	VERB
easat-8723	132	14	ca	ca	NOUN
easat-8723	132	15	to	to	PART
easat-8723	132	16	assess	assess	VERB
easat-8723	132	17	the	the	DET
easat-8723	132	18	reliability	reliability	NOUN
easat-8723	132	19	of	of	ADP
easat-8723	132	20	the	the	DET
easat-8723	132	21	scale	scale	NOUN
easat-8723	132	22	;	;	PUNCT
easat-8723	132	23	analyzed	analyze	VERB
easat-8723	132	24	the	the	DET
easat-8723	132	25	efa	efa	PROPN
easat-8723	132	26	exploratory	exploratory	ADJ
easat-8723	132	27	factor	factor	NOUN
easat-8723	132	28	with	with	ADP
easat-8723	132	29	bartlett	bartlett	PROPN
easat-8723	132	30	and	and	CCONJ
easat-8723	132	31	kmo	kmo	PROPN
easat-8723	132	32	tests	test	NOUN
easat-8723	132	33	;	;	PUNCT
easat-8723	132	34	used	use	VERB
easat-8723	132	35	amos	amos	PROPN
easat-8723	132	36	software	software	PROPN
easat-8723	132	37	to	to	PART
easat-8723	132	38	analyze	analyze	VERB
easat-8723	132	39	the	the	DET
easat-8723	132	40	cfa	cfa	PROPN
easat-8723	132	41	confirmatory	confirmatory	NOUN
easat-8723	132	42	factor	factor	NOUN
easat-8723	132	43	.	.	PUNCT
easat-8723	133	1	analyzed	analyze	VERB
easat-8723	133	2	the	the	DET
easat-8723	133	3	sem	sem	PROPN
easat-8723	133	4	linear	linear	PROPN
easat-8723	133	5	structure	structure	NOUN
easat-8723	133	6	model	model	NOUN
easat-8723	133	7	,	,	PUNCT
easat-8723	133	8	tested	test	VERB
easat-8723	133	9	the	the	DET
easat-8723	133	10	influence	influence	NOUN
easat-8723	133	11	of	of	ADP
easat-8723	133	12	factors	factor	NOUN
easat-8723	133	13	and	and	CCONJ
easat-8723	133	14	evaluated	evaluate	VERB
easat-8723	133	15	the	the	DET
easat-8723	133	16	impact	impact	NOUN
easat-8723	133	17	of	of	ADP
easat-8723	133	18	return	return	NOUN
easat-8723	133	19	policy	policy	NOUN
easat-8723	133	20	on	on	ADP
easat-8723	133	21	online	online	ADJ
easat-8723	133	22	shopping	shopping	NOUN
easat-8723	133	23	intention	intention	NOUN
easat-8723	133	24	.	.	PUNCT
easat-8723	134	1	thereby	thereby	ADV
easat-8723	134	2	,	,	PUNCT
easat-8723	134	3	the	the	DET
easat-8723	134	4	author	author	NOUN
easat-8723	134	5	drew	draw	VERB
easat-8723	134	6	conclusions	conclusion	NOUN
easat-8723	134	7	and	and	CCONJ
easat-8723	134	8	proposed	propose	VERB
easat-8723	134	9	managerial	managerial	ADJ
easat-8723	134	10	implications	implication	NOUN
easat-8723	134	11	to	to	PART
easat-8723	134	12	help	help	VERB
easat-8723	134	13	businesses	business	NOUN
easat-8723	134	14	and	and	CCONJ
easat-8723	134	15	retailers	retailer	NOUN
easat-8723	134	16	improve	improve	VERB
easat-8723	134	17	consumers	consumer	NOUN
easat-8723	134	18	'	'	PART
easat-8723	134	19	online	online	ADJ
easat-8723	134	20	shopping	shopping	NOUN
easat-8723	134	21	intention	intention	NOUN
easat-8723	134	22	.	.	PUNCT
easat-8723	135	1	4.2	4.2	NUM
easat-8723	135	2	.	.	PUNCT
easat-8723	136	1	survey	survey	NOUN
easat-8723	136	2	form	form	NOUN
easat-8723	136	3	according	accord	VERB
easat-8723	136	4	to	to	ADP
easat-8723	136	5	hair	hair	NOUN
easat-8723	136	6	,	,	PUNCT
easat-8723	136	7	et	et	PROPN
easat-8723	136	8	al	al	PROPN
easat-8723	136	9	.	.	PUNCT
easat-8723	137	1	[	[	X
easat-8723	137	2	32	32	NUM
easat-8723	137	3	]	]	PUNCT
easat-8723	137	4	be	be	AUX
easat-8723	137	5	able	able	ADJ
easat-8723	137	6	to	to	PART
easat-8723	137	7	conduct	conduct	VERB
easat-8723	137	8	exploratory	exploratory	ADJ
easat-8723	137	9	factor	factor	NOUN
easat-8723	137	10	analysis	analysis	NOUN
easat-8723	137	11	,	,	PUNCT
easat-8723	137	12	it	it	PRON
easat-8723	137	13	is	be	AUX
easat-8723	137	14	necessary	necessary	ADJ
easat-8723	137	15	to	to	PART
easat-8723	137	16	collect	collect	VERB
easat-8723	137	17	data	datum	NOUN
easat-8723	137	18	with	with	ADP
easat-8723	137	19	a	a	DET
easat-8723	137	20	sample	sample	NOUN
easat-8723	137	21	size	size	NOUN
easat-8723	137	22	of	of	ADP
easat-8723	137	23	5:1	5:1	NUM
easat-8723	137	24	observation	observation	NOUN
easat-8723	137	25	ratio	ratio	NOUN
easat-8723	137	26	for	for	ADP
easat-8723	137	27	each	each	DET
easat-8723	137	28	measurement	measurement	NOUN
easat-8723	137	29	variable	variable	NOUN
easat-8723	137	30	,	,	PUNCT
easat-8723	137	31	which	which	PRON
easat-8723	137	32	means	mean	VERB
easat-8723	137	33	that	that	SCONJ
easat-8723	137	34	for	for	ADP
easat-8723	137	35	every	every	DET
easat-8723	137	36	1	1	NUM
easat-8723	137	37	measurement	measurement	NOUN
easat-8723	137	38	variable	variable	NOUN
easat-8723	137	39	,	,	PUNCT
easat-8723	137	40	at	at	ADP
easat-8723	137	41	least	least	ADJ
easat-8723	137	42	5	5	NUM
easat-8723	137	43	observations	observation	NOUN
easat-8723	137	44	are	be	AUX
easat-8723	137	45	needed	need	VERB
easat-8723	137	46	.	.	PUNCT
easat-8723	138	1	in	in	ADP
easat-8723	138	2	the	the	DET
easat-8723	138	3	research	research	NOUN
easat-8723	138	4	model	model	NOUN
easat-8723	138	5	,	,	PUNCT
easat-8723	138	6	there	there	PRON
easat-8723	138	7	are	be	VERB
easat-8723	138	8	a	a	DET
easat-8723	138	9	total	total	NOUN
easat-8723	138	10	of	of	ADP
easat-8723	138	11	21	21	NUM
easat-8723	138	12	observed	observed	ADJ
easat-8723	138	13	variables	variable	NOUN
easat-8723	138	14	,	,	PUNCT
easat-8723	138	15	so	so	CCONJ
easat-8723	138	16	the	the	DET
easat-8723	138	17	minimum	minimum	ADJ
easat-8723	138	18	sample	sample	NOUN
easat-8723	138	19	size	size	NOUN
easat-8723	138	20	needed	need	VERB
easat-8723	138	21	is	be	AUX
easat-8723	138	22	105	105	NUM
easat-8723	138	23	observations	observation	NOUN
easat-8723	138	24	(	(	PUNCT
easat-8723	138	25	n=5	n=5	PROPN
easat-8723	138	26	*	*	PROPN
easat-8723	138	27	21=105	21=105	NUM
easat-8723	138	28	)	)	PUNCT
easat-8723	138	29	.	.	PUNCT
easat-8723	139	1	to	to	PART
easat-8723	139	2	increase	increase	VERB
easat-8723	139	3	the	the	DET
easat-8723	139	4	reliability	reliability	NOUN
easat-8723	139	5	of	of	ADP
easat-8723	139	6	the	the	DET
easat-8723	139	7	study	study	NOUN
easat-8723	139	8	,	,	PUNCT
easat-8723	139	9	the	the	DET
easat-8723	139	10	author	author	NOUN
easat-8723	139	11	plans	plan	VERB
easat-8723	139	12	to	to	PART
easat-8723	139	13	survey	survey	VERB
easat-8723	139	14	308	308	NUM
easat-8723	139	15	consumers	consumer	NOUN
easat-8723	139	16	.	.	PUNCT
easat-8723	140	1	the	the	DET
easat-8723	140	2	survey	survey	NOUN
easat-8723	140	3	sampling	sample	VERB
easat-8723	140	4	method	method	NOUN
easat-8723	140	5	was	be	AUX
easat-8723	140	6	convenient	convenient	ADJ
easat-8723	140	7	but	but	CCONJ
easat-8723	140	8	based	base	VERB
easat-8723	140	9	on	on	ADP
easat-8723	140	10	characteristics	characteristic	NOUN
easat-8723	140	11	such	such	ADJ
easat-8723	140	12	as	as	ADP
easat-8723	140	13	:	:	PUNCT
easat-8723	140	14	gender	gender	NOUN
easat-8723	140	15	,	,	PUNCT
easat-8723	140	16	age	age	NOUN
easat-8723	140	17	,	,	PUNCT
easat-8723	140	18	income	income	NOUN
easat-8723	140	19	,	,	PUNCT
easat-8723	140	20	occupation	occupation	NOUN
easat-8723	140	21	,	,	PUNCT
easat-8723	140	22	and	and	CCONJ
easat-8723	140	23	region	region	NOUN
easat-8723	140	24	to	to	PART
easat-8723	140	25	ensure	ensure	VERB
easat-8723	140	26	that	that	SCONJ
easat-8723	140	27	the	the	DET
easat-8723	140	28	selected	select	VERB
easat-8723	140	29	survey	survey	NOUN
easat-8723	140	30	sample	sample	NOUN
easat-8723	140	31	is	be	AUX
easat-8723	140	32	the	the	DET
easat-8723	140	33	most	most	ADV
easat-8723	140	34	representative	representative	NOUN
easat-8723	140	35	.	.	PUNCT
easat-8723	141	1	the	the	DET
easat-8723	141	2	results	result	NOUN
easat-8723	141	3	obtained	obtain	VERB
easat-8723	141	4	303	303	NUM
easat-8723	141	5	valid	valid	ADJ
easat-8723	141	6	survey	survey	NOUN
easat-8723	141	7	questionnaires	questionnaire	NOUN
easat-8723	141	8	after	after	ADP
easat-8723	141	9	screening	screen	VERB
easat-8723	141	10	and	and	CCONJ
easat-8723	141	11	were	be	AUX
easat-8723	141	12	used	use	VERB
easat-8723	141	13	to	to	PART
easat-8723	141	14	analyze	analyze	VERB
easat-8723	141	15	and	and	CCONJ
easat-8723	141	16	officially	officially	ADV
easat-8723	141	17	evaluate	evaluate	VERB
easat-8723	141	18	the	the	DET
easat-8723	141	19	impact	impact	NOUN
easat-8723	141	20	of	of	ADP
easat-8723	141	21	return	return	NOUN
easat-8723	141	22	policy	policy	NOUN
easat-8723	141	23	on	on	ADP
easat-8723	141	24	online	online	ADJ
easat-8723	141	25	shopping	shopping	NOUN
easat-8723	141	26	intention	intention	NOUN
easat-8723	141	27	.	.	PUNCT
easat-8723	142	1	4.3	4.3	NUM
easat-8723	142	2	.	.	PUNCT
easat-8723	143	1	build	build	VERB
easat-8723	143	2	a	a	DET
easat-8723	143	3	scale	scale	NOUN
easat-8723	143	4	the	the	DET
easat-8723	143	5	study	study	NOUN
easat-8723	143	6	used	use	VERB
easat-8723	143	7	a	a	DET
easat-8723	143	8	likert	likert	ADJ
easat-8723	143	9	scale	scale	NOUN
easat-8723	143	10	with	with	ADP
easat-8723	143	11	5	5	NUM
easat-8723	143	12	levels	level	NOUN
easat-8723	143	13	:	:	PUNCT
easat-8723	143	14	(	(	PUNCT
easat-8723	143	15	1	1	X
easat-8723	143	16	)	)	PUNCT
easat-8723	143	17	strongly	strongly	ADV
easat-8723	143	18	disagree	disagree	VERB
easat-8723	143	19	,	,	PUNCT
easat-8723	143	20	(	(	PUNCT
easat-8723	143	21	2	2	X
easat-8723	143	22	)	)	PUNCT
easat-8723	143	23	disagree	disagree	VERB
easat-8723	143	24	,	,	PUNCT
easat-8723	143	25	(	(	PUNCT
easat-8723	143	26	3	3	X
easat-8723	143	27	)	)	PUNCT
easat-8723	143	28	neutral	neutral	ADJ
easat-8723	143	29	,	,	PUNCT
easat-8723	143	30	(	(	PUNCT
easat-8723	143	31	4	4	X
easat-8723	143	32	)	)	PUNCT
easat-8723	143	33	agree	agree	VERB
easat-8723	143	34	,	,	PUNCT
easat-8723	143	35	and	and	CCONJ
easat-8723	143	36	(	(	PUNCT
easat-8723	143	37	5	5	X
easat-8723	143	38	)	)	PUNCT
easat-8723	143	39	strongly	strongly	ADV
easat-8723	143	40	agree	agree	VERB
easat-8723	143	41	to	to	PART
easat-8723	143	42	measure	measure	VERB
easat-8723	143	43	the	the	DET
easat-8723	143	44	impact	impact	NOUN
easat-8723	143	45	of	of	ADP
easat-8723	143	46	return	return	NOUN
easat-8723	143	47	policy	policy	NOUN
easat-8723	143	48	on	on	ADP
easat-8723	143	49	online	online	ADJ
easat-8723	143	50	shopping	shopping	NOUN
easat-8723	143	51	intention	intention	NOUN
easat-8723	143	52	.	.	PUNCT
easat-8723	144	1	5	5	X
easat-8723	144	2	.	.	X
easat-8723	144	3	research	research	NOUN
easat-8723	144	4	results	result	VERB
easat-8723	144	5	5.1	5.1	NUM
easat-8723	144	6	.	.	PUNCT
easat-8723	145	1	descriptive	descriptive	ADJ
easat-8723	145	2	statistics	statistic	NOUN
easat-8723	145	3	of	of	ADP
easat-8723	145	4	the	the	DET
easat-8723	145	5	survey	survey	NOUN
easat-8723	145	6	sample	sample	NOUN
easat-8723	145	7	table	table	NOUN
easat-8723	145	8	1	1	NUM
easat-8723	145	9	shows	show	VERB
easat-8723	145	10	that	that	SCONJ
easat-8723	145	11	,	,	PUNCT
easat-8723	145	12	in	in	ADP
easat-8723	145	13	terms	term	NOUN
easat-8723	145	14	of	of	ADP
easat-8723	145	15	gender	gender	NOUN
easat-8723	145	16	,	,	PUNCT
easat-8723	145	17	female	female	ADJ
easat-8723	145	18	accounts	account	NOUN
easat-8723	145	19	for	for	ADP
easat-8723	145	20	the	the	DET
easat-8723	145	21	highest	high	ADJ
easat-8723	145	22	proportion	proportion	NOUN
easat-8723	145	23	(	(	PUNCT
easat-8723	145	24	51.2	51.2	NUM
easat-8723	145	25	%	%	NOUN
easat-8723	145	26	)	)	PUNCT
easat-8723	145	27	and	and	CCONJ
easat-8723	145	28	other	other	ADJ
easat-8723	145	29	genders	gender	NOUN
easat-8723	145	30	account	account	VERB
easat-8723	145	31	for	for	ADP
easat-8723	145	32	the	the	DET
easat-8723	145	33	lowest	low	ADJ
easat-8723	145	34	proportion	proportion	NOUN
easat-8723	145	35	(	(	PUNCT
easat-8723	145	36	1.3	1.3	NUM
easat-8723	145	37	%	%	NOUN
easat-8723	145	38	)	)	PUNCT
easat-8723	145	39	;	;	PUNCT
easat-8723	145	40	in	in	ADP
easat-8723	145	41	terms	term	NOUN
easat-8723	145	42	of	of	ADP
easat-8723	145	43	age	age	NOUN
easat-8723	145	44	,	,	PUNCT
easat-8723	145	45	from	from	ADP
easat-8723	145	46	18	18	NUM
easat-8723	145	47	to	to	PART
easat-8723	145	48	24	24	NUM
easat-8723	145	49	years	year	NOUN
easat-8723	145	50	old	old	ADJ
easat-8723	145	51	accounts	account	NOUN
easat-8723	145	52	for	for	ADP
easat-8723	145	53	the	the	DET
easat-8723	145	54	highest	high	ADJ
easat-8723	145	55	proportion	proportion	NOUN
easat-8723	145	56	(	(	PUNCT
easat-8723	145	57	58.7	58.7	NUM
easat-8723	145	58	%	%	NOUN
easat-8723	145	59	)	)	PUNCT
easat-8723	145	60	and	and	CCONJ
easat-8723	145	61	over	over	ADP
easat-8723	145	62	35	35	NUM
easat-8723	145	63	years	year	NOUN
easat-8723	145	64	old	old	ADJ
easat-8723	145	65	accounts	account	NOUN
easat-8723	145	66	for	for	ADP
easat-8723	145	67	the	the	DET
easat-8723	145	68	lowest	low	ADJ
easat-8723	145	69	proportion	proportion	NOUN
easat-8723	145	70	(	(	PUNCT
easat-8723	145	71	8.7	8.7	NUM
easat-8723	145	72	%	%	NOUN
easat-8723	145	73	)	)	PUNCT
easat-8723	145	74	;	;	PUNCT
easat-8723	145	75	in	in	ADP
easat-8723	145	76	terms	term	NOUN
easat-8723	145	77	of	of	ADP
easat-8723	145	78	income	income	NOUN
easat-8723	145	79	,	,	PUNCT
easat-8723	145	80	under	under	ADP
easat-8723	145	81	3	3	NUM
easat-8723	145	82	million	million	NUM
easat-8723	145	83	vnd	vnd	NOUN
easat-8723	145	84	accounts	account	NOUN
easat-8723	145	85	for	for	ADP
easat-8723	145	86	the	the	DET
easat-8723	145	87	highest	high	ADJ
easat-8723	145	88	proportion	proportion	NOUN
easat-8723	145	89	(	(	PUNCT
easat-8723	145	90	39.6	39.6	NUM
easat-8723	145	91	%	%	NOUN
easat-8723	145	92	)	)	PUNCT
easat-8723	145	93	and	and	CCONJ
easat-8723	145	94	income	income	VERB
easat-8723	145	95	over	over	ADP
easat-8723	145	96	15	15	NUM
easat-8723	145	97	million	million	NUM
easat-8723	145	98	vnd	vnd	NOUN
easat-8723	145	99	accounts	account	NOUN
easat-8723	145	100	for	for	ADP
easat-8723	145	101	the	the	DET
easat-8723	145	102	lowest	low	ADJ
easat-8723	145	103	proportion	proportion	NOUN
easat-8723	145	104	(	(	PUNCT
easat-8723	145	105	17.2	17.2	NUM
easat-8723	145	106	%	%	NOUN
easat-8723	145	107	)	)	PUNCT
easat-8723	145	108	;	;	PUNCT
easat-8723	145	109	in	in	ADP
easat-8723	145	110	terms	term	NOUN
easat-8723	145	111	of	of	ADP
easat-8723	145	112	shopping	shopping	NOUN
easat-8723	145	113	experience	experience	NOUN
easat-8723	145	114	,	,	PUNCT
easat-8723	145	115	from	from	ADP
easat-8723	145	116	1	1	NUM
easat-8723	145	117	year	year	NOUN
easat-8723	145	118	to	to	ADP
easat-8723	145	119	2	2	NUM
easat-8723	145	120	years	year	NOUN
easat-8723	145	121	accounts	account	NOUN
easat-8723	145	122	for	for	ADP
easat-8723	145	123	the	the	DET
easat-8723	145	124	highest	high	ADJ
easat-8723	145	125	proportion	proportion	NOUN
easat-8723	145	126	(	(	PUNCT
easat-8723	145	127	40.6	40.6	NUM
easat-8723	145	128	%	%	NOUN
easat-8723	145	129	)	)	PUNCT
easat-8723	145	130	and	and	CCONJ
easat-8723	145	131	under	under	ADP
easat-8723	145	132	1	1	NUM
easat-8723	145	133	year	year	NOUN
easat-8723	145	134	accounts	account	NOUN
easat-8723	145	135	for	for	ADP
easat-8723	145	136	the	the	DET
easat-8723	145	137	lowest	low	ADJ
easat-8723	145	138	proportion	proportion	NOUN
easat-8723	145	139	(	(	PUNCT
easat-8723	145	140	19.5	19.5	NUM
easat-8723	145	141	%	%	NOUN
easat-8723	145	142	)	)	PUNCT
easat-8723	145	143	;	;	PUNCT
easat-8723	145	144	in	in	ADP
easat-8723	145	145	terms	term	NOUN
easat-8723	145	146	of	of	ADP
easat-8723	145	147	shopping	shopping	NOUN
easat-8723	145	148	frequency	frequency	NOUN
easat-8723	145	149	,	,	PUNCT
easat-8723	145	150	once	once	SCONJ
easat-8723	145	151	every	every	DET
easat-8723	145	152	three	three	NUM
easat-8723	145	153	months	month	NOUN
easat-8723	145	154	accounts	account	VERB
easat-8723	145	155	for	for	ADP
easat-8723	145	156	the	the	DET
easat-8723	145	157	highest	high	ADJ
easat-8723	145	158	proportion	proportion	NOUN
easat-8723	145	159	(	(	PUNCT
easat-8723	145	160	10.9	10.9	NUM
easat-8723	145	161	%	%	NOUN
easat-8723	145	162	)	)	PUNCT
easat-8723	145	163	and	and	CCONJ
easat-8723	145	164	once	once	ADV
easat-8723	145	165	a	a	DET
easat-8723	145	166	day	day	NOUN
easat-8723	145	167	accounts	account	VERB
easat-8723	145	168	for	for	ADP
easat-8723	145	169	the	the	DET
easat-8723	145	170	lowest	low	ADJ
easat-8723	145	171	proportion	proportion	NOUN
easat-8723	145	172	(	(	PUNCT
easat-8723	145	173	6.3	6.3	NUM
easat-8723	145	174	%	%	NOUN
easat-8723	145	175	)	)	PUNCT
easat-8723	145	176	;	;	PUNCT
easat-8723	145	177	in	in	ADP
easat-8723	145	178	terms	term	NOUN
easat-8723	145	179	of	of	ADP
easat-8723	145	180	monthly	monthly	ADJ
easat-8723	145	181	shopping	shopping	NOUN
easat-8723	145	182	expenditure	expenditure	NOUN
easat-8723	145	183	,	,	PUNCT
easat-8723	145	184	under	under	ADP
easat-8723	145	185	1	1	NUM
easat-8723	145	186	million	million	NUM
easat-8723	145	187	vnd	vnd	NOUN
easat-8723	145	188	accounts	account	NOUN
easat-8723	145	189	for	for	ADP
easat-8723	145	190	the	the	DET
easat-8723	145	191	highest	high	ADJ
easat-8723	145	192	proportion	proportion	NOUN
easat-8723	145	193	and	and	CCONJ
easat-8723	145	194	over	over	ADP
easat-8723	145	195	3	3	NUM
easat-8723	145	196	million	million	NUM
easat-8723	145	197	vnd	vnd	NOUN
easat-8723	145	198	accounts	account	NOUN
easat-8723	145	199	for	for	ADP
easat-8723	145	200	the	the	DET
easat-8723	145	201	lowest	low	ADJ
easat-8723	145	202	proportion	proportion	NOUN
easat-8723	145	203	(	(	PUNCT
easat-8723	145	204	14.1	14.1	NUM
easat-8723	145	205	%	%	NOUN
easat-8723	145	206	)	)	PUNCT
easat-8723	145	207	.	.	PUNCT
easat-8723	146	1	759	759	NUM
easat-8723	146	2	edelweiss	edelweiss	PROPN
easat-8723	146	3	applied	apply	VERB
easat-8723	146	4	science	science	NOUN
easat-8723	146	5	and	and	CCONJ
easat-8723	146	6	technology	technology	NOUN
easat-8723	146	7	issn	issn	PROPN
easat-8723	146	8	:	:	PUNCT
easat-8723	146	9	2576	2576	NUM
easat-8723	146	10	-	-	SYM
easat-8723	146	11	8484	8484	NUM
easat-8723	146	12	vol	vol	NOUN
easat-8723	146	13	.	.	PROPN
easat-8723	147	1	9	9	NUM
easat-8723	147	2	,	,	PUNCT
easat-8723	147	3	no	no	INTJ
easat-8723	147	4	.	.	NOUN
easat-8723	148	1	7	7	NUM
easat-8723	148	2	:	:	SYM
easat-8723	148	3	754	754	NUM
easat-8723	148	4	-	-	SYM
easat-8723	148	5	766	766	NUM
easat-8723	148	6	,	,	PUNCT
easat-8723	148	7	2025	2025	NUM
easat-8723	148	8	doi	doi	NOUN
easat-8723	148	9	:	:	PUNCT
easat-8723	148	10	10.55214/25768484.v9i7.8723	10.55214/25768484.v9i7.8723	NUM
easat-8723	148	11	©	©	PROPN
easat-8723	148	12	2025	2025	NUM
easat-8723	148	13	by	by	ADP
easat-8723	148	14	the	the	DET
easat-8723	148	15	authors	author	NOUN
easat-8723	148	16	;	;	PUNCT
easat-8723	148	17	licensee	licensee	PROPN
easat-8723	148	18	learning	learn	VERB
easat-8723	148	19	gate	gate	NOUN
easat-8723	148	20	table	table	NOUN
easat-8723	148	21	1	1	NUM
easat-8723	148	22	.	.	PUNCT
easat-8723	149	1	survey	survey	NOUN
easat-8723	149	2	sample	sample	NOUN
easat-8723	149	3	characteristics	characteristic	NOUN
easat-8723	149	4	.	.	PUNCT
easat-8723	150	1	details	detail	NOUN
easat-8723	150	2	categories	category	NOUN
easat-8723	150	3	frequency	frequency	NOUN
easat-8723	150	4	percent	percent	NOUN
easat-8723	150	5	(	(	PUNCT
easat-8723	150	6	%	%	NOUN
easat-8723	150	7	)	)	PUNCT
easat-8723	150	8	gender	gender	NOUN
easat-8723	150	9	male	male	NOUN
easat-8723	150	10	144	144	NUM
easat-8723	150	11	47.5	47.5	NUM
easat-8723	150	12	female	female	NOUN
easat-8723	150	13	155	155	NUM
easat-8723	150	14	51.2	51.2	NUM
easat-8723	150	15	other	other	ADJ
easat-8723	150	16	4	4	NUM
easat-8723	150	17	1.3	1.3	NUM
easat-8723	150	18	total	total	NOUN
easat-8723	150	19	303	303	NUM
easat-8723	150	20	100	100	NUM
easat-8723	150	21	age	age	NOUN
easat-8723	150	22	under	under	ADP
easat-8723	150	23	18	18	NUM
easat-8723	150	24	years	year	NOUN
easat-8723	150	25	old	old	ADJ
easat-8723	150	26	28	28	NUM
easat-8723	150	27	9.2	9.2	NUM
easat-8723	150	28	18	18	NUM
easat-8723	150	29	24	24	NUM
easat-8723	150	30	years	year	NOUN
easat-8723	150	31	old	old	ADJ
easat-8723	150	32	178	178	NUM
easat-8723	150	33	58.7	58.7	NUM
easat-8723	150	34	25	25	NUM
easat-8723	150	35	34	34	NUM
easat-8723	150	36	years	year	NOUN
easat-8723	150	37	old	old	ADJ
easat-8723	150	38	71	71	NUM
easat-8723	150	39	23.4	23.4	NUM
easat-8723	150	40	over	over	ADP
easat-8723	150	41	34	34	NUM
easat-8723	150	42	years	year	NOUN
easat-8723	150	43	old	old	ADJ
easat-8723	150	44	26	26	NUM
easat-8723	150	45	8.7	8.7	NUM
easat-8723	150	46	total	total	NOUN
easat-8723	150	47	303	303	NUM
easat-8723	150	48	100	100	NUM
easat-8723	150	49	income	income	NOUN
easat-8723	150	50	under	under	ADP
easat-8723	150	51	3	3	NUM
easat-8723	150	52	million	million	NUM
easat-8723	150	53	vnd	vnd	NOUN
easat-8723	150	54	120	120	NUM
easat-8723	150	55	39.6	39.6	NUM
easat-8723	150	56	3	3	NUM
easat-8723	150	57	5	5	NUM
easat-8723	150	58	million	million	NUM
easat-8723	150	59	vnd	vnd	NOUN
easat-8723	150	60	53	53	NUM
easat-8723	150	61	17.5	17.5	NUM
easat-8723	150	62	6	6	NUM
easat-8723	150	63	–	–	PUNCT
easat-8723	150	64	15	15	NUM
easat-8723	150	65	million	million	NUM
easat-8723	150	66	vnd	vnd	NOUN
easat-8723	150	67	78	78	NUM
easat-8723	150	68	25.7	25.7	NUM
easat-8723	150	69	over	over	ADP
easat-8723	150	70	15	15	NUM
easat-8723	150	71	million	million	NUM
easat-8723	150	72	vnd	vnd	NOUN
easat-8723	150	73	52	52	NUM
easat-8723	150	74	17.2	17.2	NUM
easat-8723	150	75	total	total	NOUN
easat-8723	150	76	303	303	NUM
easat-8723	150	77	100	100	NUM
easat-8723	150	78	shopping	shopping	NOUN
easat-8723	150	79	experience	experience	NOUN
easat-8723	150	80	under	under	ADP
easat-8723	150	81	1	1	NUM
easat-8723	150	82	year	year	NOUN
easat-8723	150	83	59	59	NUM
easat-8723	150	84	19.5	19.5	NUM
easat-8723	150	85	1	1	NUM
easat-8723	150	86	2	2	NUM
easat-8723	150	87	years	year	NOUN
easat-8723	150	88	123	123	NUM
easat-8723	150	89	40.6	40.6	NUM
easat-8723	150	90	over	over	ADP
easat-8723	150	91	2	2	NUM
easat-8723	150	92	years	year	NOUN
easat-8723	150	93	121	121	NUM
easat-8723	150	94	39.9	39.9	NUM
easat-8723	150	95	total	total	NOUN
easat-8723	150	96	303	303	NUM
easat-8723	150	97	100	100	NUM
easat-8723	150	98	purchase	purchase	NOUN
easat-8723	150	99	frequency	frequency	NOUN
easat-8723	150	100	once	once	ADV
easat-8723	150	101	a	a	DET
easat-8723	150	102	day	day	NOUN
easat-8723	150	103	19	19	NUM
easat-8723	150	104	6.3	6.3	NUM
easat-8723	150	105	once	once	ADV
easat-8723	150	106	a	a	DET
easat-8723	150	107	week	week	NOUN
easat-8723	150	108	87	87	NUM
easat-8723	150	109	28.7	28.7	NUM
easat-8723	150	110	a	a	DET
easat-8723	150	111	few	few	ADJ
easat-8723	150	112	times	time	NOUN
easat-8723	150	113	a	a	DET
easat-8723	150	114	week	week	NOUN
easat-8723	150	115	68	68	NUM
easat-8723	150	116	22.4	22.4	NUM
easat-8723	150	117	once	once	ADV
easat-8723	150	118	a	a	DET
easat-8723	150	119	month	month	NOUN
easat-8723	150	120	73	73	NUM
easat-8723	150	121	24.1	24.1	NUM
easat-8723	150	122	once	once	ADV
easat-8723	150	123	every	every	DET
easat-8723	150	124	three	three	NUM
easat-8723	150	125	months	month	NOUN
easat-8723	150	126	33	33	NUM
easat-8723	150	127	10.9	10.9	NUM
easat-8723	150	128	once	once	ADV
easat-8723	150	129	a	a	DET
easat-8723	150	130	year	year	NOUN
easat-8723	150	131	23	23	NUM
easat-8723	150	132	7.6	7.6	NUM
easat-8723	150	133	total	total	NOUN
easat-8723	150	134	303	303	NUM
easat-8723	150	135	100	100	NUM
easat-8723	150	136	monthly	monthly	ADJ
easat-8723	150	137	spending	spending	NOUN
easat-8723	150	138	on	on	ADP
easat-8723	150	139	online	online	ADJ
easat-8723	150	140	shopping	shopping	NOUN
easat-8723	150	141	under	under	ADP
easat-8723	150	142	3	3	NUM
easat-8723	150	143	million	million	NUM
easat-8723	150	144	vnd	vnd	NOUN
easat-8723	150	145	175	175	NUM
easat-8723	150	146	57.8	57.8	NUM
easat-8723	150	147	1	1	NUM
easat-8723	150	148	3	3	NUM
easat-8723	150	149	million	million	NUM
easat-8723	150	150	vnd	vnd	PROPN
easat-8723	150	151	85	85	NUM
easat-8723	150	152	28.1	28.1	NUM
easat-8723	150	153	over	over	ADP
easat-8723	150	154	3	3	NUM
easat-8723	150	155	million	million	NUM
easat-8723	150	156	vnd	vnd	NOUN
easat-8723	150	157	43	43	NUM
easat-8723	150	158	14.1	14.1	NUM
easat-8723	150	159	total	total	NOUN
easat-8723	150	160	303	303	NUM
easat-8723	150	161	100	100	NUM
easat-8723	150	162	5.2	5.2	NUM
easat-8723	150	163	.	.	PUNCT
easat-8723	151	1	evaluate	evaluate	VERB
easat-8723	151	2	the	the	DET
easat-8723	151	3	reliability	reliability	NOUN
easat-8723	151	4	of	of	ADP
easat-8723	151	5	the	the	DET
easat-8723	151	6	scale	scale	NOUN
easat-8723	151	7	table	table	NOUN
easat-8723	151	8	2	2	NUM
easat-8723	151	9	show	show	VERB
easat-8723	151	10	that	that	SCONJ
easat-8723	151	11	the	the	DET
easat-8723	151	12	ca	ca	NOUN
easat-8723	151	13	coefficient	coefficient	NOUN
easat-8723	151	14	of	of	ADP
easat-8723	151	15	the	the	DET
easat-8723	151	16	remaining	remain	VERB
easat-8723	151	17	observed	observed	ADJ
easat-8723	151	18	variables	variable	NOUN
easat-8723	151	19	is	be	AUX
easat-8723	151	20	>	>	X
easat-8723	151	21	0.6	0.6	NUM
easat-8723	151	22	and	and	CCONJ
easat-8723	151	23	the	the	DET
easat-8723	151	24	total	total	ADJ
easat-8723	151	25	variable	variable	ADJ
easat-8723	151	26	correlation	correlation	NOUN
easat-8723	151	27	coefficient	coefficient	NOUN
easat-8723	151	28	>	>	ADP
easat-8723	151	29	0.3	0.3	NUM
easat-8723	151	30	,	,	PUNCT
easat-8723	151	31	so	so	CCONJ
easat-8723	151	32	the	the	DET
easat-8723	151	33	remaining	remain	VERB
easat-8723	151	34	observed	observed	ADJ
easat-8723	151	35	variables	variable	NOUN
easat-8723	151	36	are	be	AUX
easat-8723	151	37	all	all	ADV
easat-8723	151	38	reliable	reliable	ADJ
easat-8723	151	39	and	and	CCONJ
easat-8723	151	40	tested	test	VERB
easat-8723	151	41	in	in	ADP
easat-8723	151	42	the	the	DET
easat-8723	151	43	next	next	ADJ
easat-8723	151	44	step	step	NOUN
easat-8723	151	45	.	.	PUNCT
easat-8723	152	1	table	table	NOUN
easat-8723	152	2	2	2	NUM
easat-8723	152	3	.	.	PUNCT
easat-8723	152	4	results	result	NOUN
easat-8723	152	5	of	of	ADP
easat-8723	152	6	reliability	reliability	NOUN
easat-8723	152	7	assessment	assessment	NOUN
easat-8723	152	8	.	.	PUNCT
easat-8723	153	1	variables	variable	NOUN
easat-8723	153	2	cronbach	cronbach	VERB
easat-8723	153	3	's	's	PART
easat-8723	153	4	alpha	alpha	NOUN
easat-8723	153	5	corrected	correct	VERB
easat-8723	153	6	item	item	NOUN
easat-8723	153	7	-	-	PUNCT
easat-8723	153	8	total	total	NOUN
easat-8723	153	9	correlation	correlation	NOUN
easat-8723	153	10	reimbursement	reimbursement	NOUN
easat-8723	153	11	period	period	NOUN
easat-8723	153	12	(	(	PUNCT
easat-8723	153	13	tg	tg	X
easat-8723	153	14	)	)	PUNCT
easat-8723	153	15	0.802	0.802	NUM
easat-8723	153	16	0.683	0.683	NUM
easat-8723	153	17	–	–	PUNCT
easat-8723	153	18	0.773	0.773	NUM
easat-8723	153	19	reimbursement	reimbursement	NOUN
easat-8723	153	20	cost	cost	NOUN
easat-8723	153	21	(	(	PUNCT
easat-8723	153	22	cp	cp	NOUN
easat-8723	153	23	)	)	PUNCT
easat-8723	153	24	0.849	0.849	NUM
easat-8723	153	25	0.799	0.799	NUM
easat-8723	153	26	–	–	PUNCT
easat-8723	153	27	0.817	0.817	NUM
easat-8723	153	28	reimbursement	reimbursement	NOUN
easat-8723	153	29	effort	effort	NOUN
easat-8723	153	30	(	(	PUNCT
easat-8723	153	31	nl	nl	NOUN
easat-8723	153	32	)	)	PUNCT
easat-8723	153	33	0.805	0.805	NUM
easat-8723	153	34	0.737	0.737	NUM
easat-8723	153	35	–	–	PUNCT
easat-8723	153	36	0.787	0.787	NUM
easat-8723	153	37	exchange	exchange	NOUN
easat-8723	153	38	(	(	PUNCT
easat-8723	153	39	td	td	NOUN
easat-8723	153	40	)	)	PUNCT
easat-8723	153	41	0.815	0.815	NUM
easat-8723	153	42	0.734	0.734	NUM
easat-8723	153	43	–	–	PUNCT
easat-8723	153	44	0.764	0.764	NUM
easat-8723	153	45	the	the	DET
easat-8723	153	46	perceived	perceive	VERB
easat-8723	153	47	quality	quality	NOUN
easat-8723	153	48	of	of	ADP
easat-8723	153	49	service	service	NOUN
easat-8723	153	50	(	(	PUNCT
easat-8723	153	51	cldv	cldv	NOUN
easat-8723	153	52	)	)	PUNCT
easat-8723	153	53	0.898	0.898	NUM
easat-8723	153	54	0.854	0.854	NUM
easat-8723	153	55	–	–	PUNCT
easat-8723	153	56	0.876	0.876	NUM
easat-8723	153	57	online	online	ADJ
easat-8723	153	58	shopping	shopping	NOUN
easat-8723	153	59	intention	intention	NOUN
easat-8723	153	60	(	(	PUNCT
easat-8723	153	61	yd	yd	NOUN
easat-8723	153	62	)	)	PUNCT
easat-8723	153	63	0.841	0.841	NUM
easat-8723	153	64	0.734	0.734	NUM
easat-8723	153	65	–	–	PUNCT
easat-8723	153	66	0.804	0.804	NUM
easat-8723	153	67	5.3	5.3	NUM
easat-8723	153	68	.	.	PUNCT
easat-8723	153	69	exploratory	exploratory	ADJ
easat-8723	153	70	factor	factor	NOUN
easat-8723	153	71	analysis	analysis	NOUN
easat-8723	153	72	(	(	PUNCT
easat-8723	153	73	efa	efa	PROPN
easat-8723	153	74	)	)	PUNCT
easat-8723	153	75	kmo	kmo	PROPN
easat-8723	153	76	=	=	PUNCT
easat-8723	153	77	0.768	0.768	NUM
easat-8723	153	78	>	>	SYM
easat-8723	153	79	0.5	0.5	NUM
easat-8723	153	80	in	in	ADP
easat-8723	153	81	table	table	NOUN
easat-8723	153	82	3	3	NUM
easat-8723	153	83	indicates	indicate	VERB
easat-8723	153	84	the	the	DET
easat-8723	153	85	reliability	reliability	NOUN
easat-8723	153	86	of	of	ADP
easat-8723	153	87	the	the	DET
easat-8723	153	88	study	study	NOUN
easat-8723	153	89	's	's	PART
easat-8723	153	90	factors	factor	NOUN
easat-8723	153	91	.	.	PUNCT
easat-8723	154	1	according	accord	VERB
easat-8723	154	2	to	to	ADP
easat-8723	154	3	bartlett	bartlett	PROPN
easat-8723	154	4	's	's	PART
easat-8723	154	5	test	test	NOUN
easat-8723	154	6	,	,	PUNCT
easat-8723	154	7	the	the	DET
easat-8723	154	8	independent	independent	ADJ
easat-8723	154	9	factors	factor	NOUN
easat-8723	154	10	are	be	AUX
easat-8723	154	11	statistically	statistically	ADV
easat-8723	154	12	significant	significant	ADJ
easat-8723	154	13	(	(	PUNCT
easat-8723	154	14	sig	sig	NOUN
easat-8723	154	15	=	=	PUNCT
easat-8723	154	16	0.000	0.000	NUM
easat-8723	154	17	<	<	X
easat-8723	154	18	0.05	0.05	NUM
easat-8723	154	19	)	)	PUNCT
easat-8723	154	20	.	.	PUNCT
easat-8723	155	1	the	the	DET
easat-8723	155	2	total	total	ADJ
easat-8723	155	3	variance	variance	NOUN
easat-8723	155	4	retrieved	retrieve	VERB
easat-8723	155	5	=	=	PUNCT
easat-8723	155	6	69.751	69.751	NUM
easat-8723	155	7	%	%	NOUN
easat-8723	155	8	indicates	indicate	VERB
easat-8723	155	9	that	that	SCONJ
easat-8723	155	10	69.751	69.751	NUM
easat-8723	155	11	%	%	NOUN
easat-8723	155	12	of	of	ADP
easat-8723	155	13	the	the	DET
easat-8723	155	14	data	datum	NOUN
easat-8723	155	15	variability	variability	NOUN
easat-8723	155	16	can	can	AUX
easat-8723	155	17	be	be	AUX
easat-8723	155	18	explained	explain	VERB
easat-8723	155	19	by	by	ADP
easat-8723	155	20	independent	independent	ADJ
easat-8723	155	21	causes	cause	NOUN
easat-8723	155	22	.	.	PUNCT
easat-8723	156	1	the	the	DET
easat-8723	156	2	convergence	convergence	NOUN
easat-8723	156	3	of	of	ADP
easat-8723	156	4	four	four	NUM
easat-8723	156	5	independent	independent	ADJ
easat-8723	156	6	components	component	NOUN
easat-8723	156	7	is	be	AUX
easat-8723	156	8	indicated	indicate	VERB
easat-8723	156	9	by	by	ADP
easat-8723	156	10	the	the	DET
easat-8723	156	11	fourth	fourth	ADJ
easat-8723	156	12	factor	factor	NOUN
easat-8723	156	13	,	,	PUNCT
easat-8723	156	14	which	which	PRON
easat-8723	156	15	yields	yield	VERB
easat-8723	156	16	the	the	DET
easat-8723	156	17	eigenvalues	eigenvalue	NOUN
easat-8723	156	18	=	=	SYM
easat-8723	156	19	1.832	1.832	NUM
easat-8723	156	20	>	>	SYM
easat-8723	156	21	1	1	NUM
easat-8723	156	22	.	.	PUNCT
easat-8723	157	1	the	the	DET
easat-8723	157	2	four	four	NUM
easat-8723	157	3	independent	independent	ADJ
easat-8723	157	4	factors	factor	NOUN
easat-8723	157	5	that	that	PRON
easat-8723	157	6	are	be	AUX
easat-8723	157	7	represented	represent	VERB
easat-8723	157	8	by	by	ADP
easat-8723	157	9	the	the	DET
easat-8723	157	10	observed	observed	ADJ
easat-8723	157	11	variables	variable	NOUN
easat-8723	157	12	all	all	PRON
easat-8723	157	13	have	have	VERB
easat-8723	157	14	load	load	NOUN
easat-8723	157	15	factors	factor	NOUN
easat-8723	157	16	more	more	ADJ
easat-8723	157	17	than	than	ADP
easat-8723	157	18	0.5	0.5	NUM
easat-8723	157	19	,	,	PUNCT
easat-8723	157	20	indicating	indicate	VERB
easat-8723	157	21	that	that	SCONJ
easat-8723	157	22	the	the	DET
easat-8723	157	23	variables	variable	NOUN
easat-8723	157	24	are	be	AUX
easat-8723	157	25	significant	significant	ADJ
easat-8723	157	26	and	and	CCONJ
easat-8723	157	27	760	760	NUM
easat-8723	157	28	edelweiss	edelweiss	PROPN
easat-8723	157	29	applied	apply	VERB
easat-8723	157	30	science	science	NOUN
easat-8723	157	31	and	and	CCONJ
easat-8723	157	32	technology	technology	NOUN
easat-8723	157	33	issn	issn	PROPN
easat-8723	157	34	:	:	PUNCT
easat-8723	157	35	2576	2576	NUM
easat-8723	157	36	-	-	SYM
easat-8723	157	37	8484	8484	NUM
easat-8723	157	38	vol	vol	NOUN
easat-8723	157	39	.	.	PROPN
easat-8723	158	1	9	9	NUM
easat-8723	158	2	,	,	PUNCT
easat-8723	158	3	no	no	INTJ
easat-8723	158	4	.	.	NOUN
easat-8723	159	1	7	7	NUM
easat-8723	159	2	:	:	SYM
easat-8723	159	3	754	754	NUM
easat-8723	159	4	-	-	SYM
easat-8723	159	5	766	766	NUM
easat-8723	159	6	,	,	PUNCT
easat-8723	159	7	2025	2025	NUM
easat-8723	159	8	doi	doi	NOUN
easat-8723	159	9	:	:	PUNCT
easat-8723	159	10	10.55214/25768484.v9i7.8723	10.55214/25768484.v9i7.8723	NUM
easat-8723	159	11	©	©	PROPN
easat-8723	159	12	2025	2025	NUM
easat-8723	159	13	by	by	ADP
easat-8723	159	14	the	the	DET
easat-8723	159	15	authors	author	NOUN
easat-8723	159	16	;	;	PUNCT
easat-8723	159	17	licensee	licensee	PROPN
easat-8723	159	18	learning	learning	NOUN
easat-8723	159	19	gate	gate	NOUN
easat-8723	159	20	accurately	accurately	ADV
easat-8723	159	21	reflect	reflect	VERB
easat-8723	159	22	the	the	DET
easat-8723	159	23	elements	element	NOUN
easat-8723	159	24	they	they	PRON
easat-8723	159	25	represent	represent	VERB
easat-8723	159	26	.	.	PUNCT
easat-8723	160	1	table	table	NOUN
easat-8723	160	2	3	3	NUM
easat-8723	160	3	.	.	PUNCT
easat-8723	161	1	results	result	NOUN
easat-8723	161	2	of	of	ADP
easat-8723	161	3	exploratory	exploratory	ADJ
easat-8723	161	4	factor	factor	NOUN
easat-8723	161	5	analysis	analysis	NOUN
easat-8723	161	6	of	of	ADP
easat-8723	161	7	independent	independent	ADJ
easat-8723	161	8	variables	variable	NOUN
easat-8723	161	9	.	.	PUNCT
easat-8723	162	1	kmo	kmo	PROPN
easat-8723	162	2	and	and	CCONJ
easat-8723	162	3	bartlett	bartlett	PROPN
easat-8723	162	4	’s	’s	PART
easat-8723	162	5	test	test	PROPN
easat-8723	162	6	kmo	kmo	PROPN
easat-8723	162	7	0.768	0.768	NUM
easat-8723	162	8	bartlett	bartlett	PROPN
easat-8723	162	9	’s	’s	PART
easat-8723	162	10	test	test	NOUN
easat-8723	162	11	0.000	0.000	NUM
easat-8723	162	12	eigenvalues	eigenvalue	VERB
easat-8723	162	13	1.832	1.832	NUM
easat-8723	162	14	%	%	NOUN
easat-8723	162	15	of	of	ADP
easat-8723	162	16	total	total	ADJ
easat-8723	162	17	variance	variance	NOUN
easat-8723	162	18	69.751	69.751	NUM
easat-8723	162	19	%	%	NOUN
easat-8723	162	20	kmo	kmo	NOUN
easat-8723	162	21	=	=	PUNCT
easat-8723	162	22	0.841	0.841	NUM
easat-8723	162	23	>	>	SYM
easat-8723	162	24	0.5	0.5	NUM
easat-8723	162	25	in	in	ADP
easat-8723	162	26	table	table	NOUN
easat-8723	162	27	4	4	NUM
easat-8723	162	28	indicates	indicate	VERB
easat-8723	162	29	the	the	DET
easat-8723	162	30	reliability	reliability	NOUN
easat-8723	162	31	of	of	ADP
easat-8723	162	32	the	the	DET
easat-8723	162	33	study	study	NOUN
easat-8723	162	34	's	's	PART
easat-8723	162	35	factors	factor	NOUN
easat-8723	162	36	.	.	PUNCT
easat-8723	163	1	when	when	SCONJ
easat-8723	163	2	bartlett	bartlett	PROPN
easat-8723	163	3	's	's	PART
easat-8723	163	4	test	test	NOUN
easat-8723	163	5	reveals	reveal	VERB
easat-8723	163	6	intermediate	intermediate	ADJ
easat-8723	163	7	variables	variable	NOUN
easat-8723	163	8	that	that	PRON
easat-8723	163	9	are	be	AUX
easat-8723	163	10	statistically	statistically	ADV
easat-8723	163	11	significant	significant	ADJ
easat-8723	163	12	,	,	PUNCT
easat-8723	163	13	sig	sig	NOUN
easat-8723	163	14	=	=	PUNCT
easat-8723	163	15	0.000	0.000	NUM
easat-8723	163	16	<	<	X
easat-8723	163	17	0.05	0.05	NUM
easat-8723	163	18	.	.	PUNCT
easat-8723	164	1	one	one	NUM
easat-8723	164	2	intermediary	intermediary	ADJ
easat-8723	164	3	component	component	NOUN
easat-8723	164	4	accounts	account	VERB
easat-8723	164	5	for	for	ADP
easat-8723	164	6	76.672	76.672	NUM
easat-8723	164	7	%	%	NOUN
easat-8723	164	8	of	of	ADP
easat-8723	164	9	the	the	DET
easat-8723	164	10	data	datum	NOUN
easat-8723	164	11	variability	variability	NOUN
easat-8723	164	12	,	,	PUNCT
easat-8723	164	13	according	accord	VERB
easat-8723	164	14	to	to	ADP
easat-8723	164	15	the	the	DET
easat-8723	164	16	total	total	ADJ
easat-8723	164	17	variance	variance	NOUN
easat-8723	164	18	retrieved	retrieve	VERB
easat-8723	164	19	=	=	PUNCT
easat-8723	164	20	76.672	76.672	NUM
easat-8723	164	21	%	%	NOUN
easat-8723	164	22	.	.	PUNCT
easat-8723	165	1	the	the	DET
easat-8723	165	2	convergence	convergence	NOUN
easat-8723	165	3	of	of	ADP
easat-8723	165	4	one	one	NUM
easat-8723	165	5	intermediate	intermediate	ADJ
easat-8723	165	6	factor	factor	NOUN
easat-8723	165	7	is	be	AUX
easat-8723	165	8	indicated	indicate	VERB
easat-8723	165	9	by	by	ADP
easat-8723	165	10	the	the	DET
easat-8723	165	11	first	first	ADJ
easat-8723	165	12	factor	factor	NOUN
easat-8723	165	13	for	for	ADP
easat-8723	165	14	eigenvalues	eigenvalue	NOUN
easat-8723	165	15	=	=	PUNCT
easat-8723	165	16	3.067	3.067	NUM
easat-8723	165	17	>	>	SYM
easat-8723	165	18	1	1	NUM
easat-8723	165	19	,	,	PUNCT
easat-8723	165	20	which	which	PRON
easat-8723	165	21	ends	end	VERB
easat-8723	165	22	at	at	ADP
easat-8723	165	23	the	the	DET
easat-8723	165	24	first	first	ADJ
easat-8723	165	25	factor	factor	NOUN
easat-8723	165	26	.	.	PUNCT
easat-8723	166	1	all	all	PRON
easat-8723	166	2	of	of	ADP
easat-8723	166	3	the	the	DET
easat-8723	166	4	loading	loading	NOUN
easat-8723	166	5	factors	factor	NOUN
easat-8723	166	6	for	for	ADP
easat-8723	166	7	the	the	DET
easat-8723	166	8	observed	observed	ADJ
easat-8723	166	9	variables	variable	NOUN
easat-8723	166	10	that	that	PRON
easat-8723	166	11	represent	represent	VERB
easat-8723	166	12	the	the	DET
easat-8723	166	13	intermediate	intermediate	ADJ
easat-8723	166	14	factor	factor	NOUN
easat-8723	166	15	are	be	AUX
easat-8723	166	16	greater	great	ADJ
easat-8723	166	17	than	than	ADP
easat-8723	166	18	0.8	0.8	NUM
easat-8723	166	19	,	,	PUNCT
easat-8723	166	20	indicating	indicate	VERB
easat-8723	166	21	that	that	SCONJ
easat-8723	166	22	they	they	PRON
easat-8723	166	23	are	be	AUX
easat-8723	166	24	significant	significant	ADJ
easat-8723	166	25	and	and	CCONJ
easat-8723	166	26	accurately	accurately	ADV
easat-8723	166	27	reflect	reflect	VERB
easat-8723	166	28	the	the	DET
easat-8723	166	29	component	component	NOUN
easat-8723	166	30	they	they	PRON
easat-8723	166	31	represent	represent	VERB
easat-8723	166	32	.	.	PUNCT
easat-8723	167	1	four	four	NUM
easat-8723	167	2	of	of	ADP
easat-8723	167	3	the	the	DET
easat-8723	167	4	intermediate	intermediate	ADJ
easat-8723	167	5	factor	factor	NOUN
easat-8723	167	6	's	's	PART
easat-8723	167	7	observed	observed	ADJ
easat-8723	167	8	variables	variable	NOUN
easat-8723	167	9	are	be	AUX
easat-8723	167	10	kept	keep	VERB
easat-8723	167	11	after	after	ADP
easat-8723	167	12	efa	efa	PROPN
easat-8723	167	13	testing	testing	NOUN
easat-8723	167	14	.	.	PUNCT
easat-8723	168	1	table	table	NOUN
easat-8723	168	2	4	4	NUM
easat-8723	168	3	.	.	PUNCT
easat-8723	169	1	results	result	NOUN
easat-8723	169	2	of	of	ADP
easat-8723	169	3	exploratory	exploratory	ADJ
easat-8723	169	4	factor	factor	NOUN
easat-8723	169	5	analysis	analysis	NOUN
easat-8723	169	6	of	of	ADP
easat-8723	169	7	intermediate	intermediate	ADJ
easat-8723	169	8	variables	variable	NOUN
easat-8723	169	9	.	.	PUNCT
easat-8723	170	1	kmo	kmo	PROPN
easat-8723	170	2	and	and	CCONJ
easat-8723	170	3	bartlett	bartlett	PROPN
easat-8723	170	4	’s	’s	PART
easat-8723	170	5	test	test	PROPN
easat-8723	170	6	kmo	kmo	PROPN
easat-8723	170	7	0.841	0.841	NUM
easat-8723	170	8	bartlett	bartlett	PROPN
easat-8723	170	9	’s	’s	PART
easat-8723	170	10	test	test	NOUN
easat-8723	170	11	0.000	0.000	NUM
easat-8723	170	12	eigenvalues	eigenvalue	VERB
easat-8723	170	13	3.067	3.067	NUM
easat-8723	170	14	%	%	NOUN
easat-8723	170	15	of	of	ADP
easat-8723	170	16	total	total	ADJ
easat-8723	170	17	variance	variance	NOUN
easat-8723	170	18	76.672	76.672	NUM
easat-8723	170	19	%	%	NOUN
easat-8723	170	20	kmo	kmo	NOUN
easat-8723	170	21	=	=	NOUN
easat-8723	170	22	0.719	0.719	NUM
easat-8723	170	23	>	>	SYM
easat-8723	170	24	0.5	0.5	NUM
easat-8723	170	25	in	in	ADP
easat-8723	170	26	table	table	NOUN
easat-8723	170	27	5	5	NUM
easat-8723	170	28	indicates	indicate	VERB
easat-8723	170	29	the	the	DET
easat-8723	170	30	reliability	reliability	NOUN
easat-8723	170	31	of	of	ADP
easat-8723	170	32	the	the	DET
easat-8723	170	33	study	study	NOUN
easat-8723	170	34	's	's	PART
easat-8723	170	35	factors	factor	NOUN
easat-8723	170	36	.	.	PUNCT
easat-8723	171	1	when	when	SCONJ
easat-8723	171	2	bartlett	bartlett	PROPN
easat-8723	171	3	's	's	PART
easat-8723	171	4	test	test	NOUN
easat-8723	171	5	reveals	reveal	VERB
easat-8723	171	6	statistically	statistically	ADV
easat-8723	171	7	significant	significant	ADJ
easat-8723	171	8	dependencies	dependency	NOUN
easat-8723	171	9	,	,	PUNCT
easat-8723	171	10	sig	sig	NOUN
easat-8723	171	11	=	=	PUNCT
easat-8723	172	1	0.000	0.000	NUM
easat-8723	172	2	<	<	X
easat-8723	172	3	0.05	0.05	NUM
easat-8723	172	4	.	.	PUNCT
easat-8723	173	1	dependent	dependent	ADJ
easat-8723	173	2	factors	factor	NOUN
easat-8723	173	3	account	account	VERB
easat-8723	173	4	for	for	ADP
easat-8723	173	5	76.243	76.243	NUM
easat-8723	173	6	%	%	NOUN
easat-8723	173	7	of	of	ADP
easat-8723	173	8	the	the	DET
easat-8723	173	9	data	datum	NOUN
easat-8723	173	10	variability	variability	NOUN
easat-8723	173	11	,	,	PUNCT
easat-8723	173	12	as	as	SCONJ
easat-8723	173	13	indicated	indicate	VERB
easat-8723	173	14	by	by	ADP
easat-8723	173	15	the	the	DET
easat-8723	173	16	total	total	ADJ
easat-8723	173	17	variance	variance	NOUN
easat-8723	173	18	retrieved	retrieve	VERB
easat-8723	173	19	=	=	PUNCT
easat-8723	173	20	76.243	76.243	NUM
easat-8723	173	21	%	%	NOUN
easat-8723	173	22	.	.	PUNCT
easat-8723	174	1	the	the	DET
easat-8723	174	2	convergence	convergence	NOUN
easat-8723	174	3	of	of	ADP
easat-8723	174	4	one	one	NUM
easat-8723	174	5	dependent	dependent	ADJ
easat-8723	174	6	component	component	NOUN
easat-8723	174	7	is	be	AUX
easat-8723	174	8	indicated	indicate	VERB
easat-8723	174	9	by	by	ADP
easat-8723	174	10	the	the	DET
easat-8723	174	11	first	first	ADJ
easat-8723	174	12	factor	factor	NOUN
easat-8723	174	13	for	for	ADP
easat-8723	174	14	eigenvalues	eigenvalue	NOUN
easat-8723	174	15	=	=	SYM
easat-8723	174	16	2.287	2.287	NUM
easat-8723	174	17	>	>	SYM
easat-8723	174	18	1	1	NUM
easat-8723	174	19	,	,	PUNCT
easat-8723	174	20	which	which	PRON
easat-8723	174	21	ends	end	VERB
easat-8723	174	22	at	at	ADP
easat-8723	174	23	the	the	DET
easat-8723	174	24	first	first	ADJ
easat-8723	174	25	factor	factor	NOUN
easat-8723	174	26	.	.	PUNCT
easat-8723	175	1	all	all	PRON
easat-8723	175	2	of	of	ADP
easat-8723	175	3	the	the	DET
easat-8723	175	4	dependent	dependent	ADJ
easat-8723	175	5	factors	factor	NOUN
easat-8723	175	6	'	'	PART
easat-8723	175	7	observed	observed	ADJ
easat-8723	175	8	variables	variable	NOUN
easat-8723	175	9	have	have	AUX
easat-8723	175	10	loading	load	VERB
easat-8723	175	11	factors	factor	NOUN
easat-8723	175	12	greater	great	ADJ
easat-8723	175	13	than	than	ADP
easat-8723	175	14	0.8	0.8	NUM
easat-8723	175	15	,	,	PUNCT
easat-8723	175	16	indicating	indicate	VERB
easat-8723	175	17	that	that	SCONJ
easat-8723	175	18	they	they	PRON
easat-8723	175	19	are	be	AUX
easat-8723	175	20	significant	significant	ADJ
easat-8723	175	21	and	and	CCONJ
easat-8723	175	22	accurately	accurately	ADV
easat-8723	175	23	reflect	reflect	VERB
easat-8723	175	24	the	the	DET
easat-8723	175	25	component	component	NOUN
easat-8723	175	26	they	they	PRON
easat-8723	175	27	represent	represent	VERB
easat-8723	175	28	.	.	PUNCT
easat-8723	176	1	three	three	NUM
easat-8723	176	2	of	of	ADP
easat-8723	176	3	the	the	DET
easat-8723	176	4	dependent	dependent	ADJ
easat-8723	176	5	factor	factor	NOUN
easat-8723	176	6	's	's	PART
easat-8723	176	7	observed	observed	ADJ
easat-8723	176	8	variables	variable	NOUN
easat-8723	176	9	are	be	AUX
easat-8723	176	10	kept	keep	VERB
easat-8723	176	11	after	after	ADP
easat-8723	176	12	efa	efa	PROPN
easat-8723	176	13	testing	testing	NOUN
easat-8723	176	14	.	.	PUNCT
easat-8723	177	1	table	table	NOUN
easat-8723	177	2	5	5	NUM
easat-8723	177	3	.	.	PUNCT
easat-8723	178	1	results	result	NOUN
easat-8723	178	2	of	of	ADP
easat-8723	178	3	exploratory	exploratory	ADJ
easat-8723	178	4	factor	factor	NOUN
easat-8723	178	5	analysis	analysis	NOUN
easat-8723	178	6	of	of	ADP
easat-8723	178	7	dependent	dependent	ADJ
easat-8723	178	8	variables	variable	NOUN
easat-8723	178	9	.	.	PUNCT
easat-8723	179	1	kmo	kmo	PROPN
easat-8723	179	2	and	and	CCONJ
easat-8723	179	3	bartlett	bartlett	PROPN
easat-8723	179	4	’s	’s	PART
easat-8723	179	5	test	test	PROPN
easat-8723	179	6	kmo	kmo	PROPN
easat-8723	179	7	0.719	0.719	NUM
easat-8723	179	8	bartlett	bartlett	PROPN
easat-8723	179	9	’s	’s	PART
easat-8723	179	10	test	test	NOUN
easat-8723	179	11	0.000	0.000	NUM
easat-8723	179	12	eigenvalues	eigenvalue	VERB
easat-8723	179	13	2.287	2.287	NUM
easat-8723	179	14	%	%	NOUN
easat-8723	179	15	of	of	ADP
easat-8723	179	16	total	total	ADJ
easat-8723	179	17	variance	variance	NOUN
easat-8723	179	18	76.243	76.243	NUM
easat-8723	179	19	%	%	NOUN
easat-8723	179	20	thus	thus	ADV
easat-8723	179	21	,	,	PUNCT
easat-8723	179	22	the	the	DET
easat-8723	179	23	results	result	NOUN
easat-8723	179	24	of	of	ADP
easat-8723	179	25	efa	efa	PROPN
easat-8723	179	26	with	with	ADP
easat-8723	179	27	scales	scale	NOUN
easat-8723	179	28	on	on	ADP
easat-8723	179	29	the	the	DET
easat-8723	179	30	impact	impact	NOUN
easat-8723	179	31	of	of	ADP
easat-8723	179	32	return	return	NOUN
easat-8723	179	33	policy	policy	NOUN
easat-8723	179	34	on	on	ADP
easat-8723	179	35	consumers	consumer	NOUN
easat-8723	179	36	'	'	PART
easat-8723	179	37	online	online	ADJ
easat-8723	179	38	shopping	shopping	NOUN
easat-8723	179	39	intention	intention	NOUN
easat-8723	179	40	show	show	VERB
easat-8723	179	41	high	high	ADJ
easat-8723	179	42	reliability	reliability	NOUN
easat-8723	179	43	.	.	PUNCT
easat-8723	180	1	761	761	NUM
easat-8723	180	2	edelweiss	edelweiss	PROPN
easat-8723	180	3	applied	apply	VERB
easat-8723	180	4	science	science	NOUN
easat-8723	180	5	and	and	CCONJ
easat-8723	180	6	technology	technology	NOUN
easat-8723	180	7	issn	issn	PROPN
easat-8723	180	8	:	:	PUNCT
easat-8723	180	9	2576	2576	NUM
easat-8723	180	10	-	-	SYM
easat-8723	180	11	8484	8484	NUM
easat-8723	180	12	vol	vol	NOUN
easat-8723	180	13	.	.	PROPN
easat-8723	181	1	9	9	NUM
easat-8723	181	2	,	,	PUNCT
easat-8723	181	3	no	no	INTJ
easat-8723	181	4	.	.	NOUN
easat-8723	182	1	7	7	NUM
easat-8723	182	2	:	:	SYM
easat-8723	182	3	754	754	NUM
easat-8723	182	4	-	-	SYM
easat-8723	182	5	766	766	NUM
easat-8723	182	6	,	,	PUNCT
easat-8723	182	7	2025	2025	NUM
easat-8723	182	8	doi	doi	NOUN
easat-8723	182	9	:	:	PUNCT
easat-8723	182	10	10.55214/25768484.v9i7.8723	10.55214/25768484.v9i7.8723	NUM
easat-8723	182	11	©	©	PROPN
easat-8723	182	12	2025	2025	NUM
easat-8723	182	13	by	by	ADP
easat-8723	182	14	the	the	DET
easat-8723	182	15	authors	author	NOUN
easat-8723	182	16	;	;	PUNCT
easat-8723	182	17	licensee	licensee	PROPN
easat-8723	182	18	learning	learning	NOUN
easat-8723	182	19	gate	gate	NOUN
easat-8723	182	20	5.4	5.4	NUM
easat-8723	182	21	.	.	PUNCT
easat-8723	183	1	confirmatory	confirmatory	ADJ
easat-8723	183	2	factor	factor	NOUN
easat-8723	183	3	analysis	analysis	NOUN
easat-8723	183	4	(	(	PUNCT
easat-8723	183	5	cfa	cfa	NOUN
easat-8723	183	6	)	)	PUNCT
easat-8723	183	7	figure	figure	NOUN
easat-8723	183	8	2	2	NUM
easat-8723	183	9	.	.	NOUN
easat-8723	183	10	results	result	NOUN
easat-8723	183	11	of	of	ADP
easat-8723	183	12	confirmatory	confirmatory	ADJ
easat-8723	183	13	factor	factor	NOUN
easat-8723	183	14	analysis	analysis	NOUN
easat-8723	183	15	(	(	PUNCT
easat-8723	183	16	cfa	cfa	NOUN
easat-8723	183	17	)	)	PUNCT
easat-8723	183	18	.	.	PUNCT
easat-8723	184	1	the	the	DET
easat-8723	184	2	results	result	NOUN
easat-8723	184	3	of	of	ADP
easat-8723	184	4	cfa	cfa	NOUN
easat-8723	184	5	analysis	analysis	NOUN
easat-8723	184	6	of	of	ADP
easat-8723	184	7	the	the	DET
easat-8723	184	8	scales	scale	NOUN
easat-8723	184	9	in	in	ADP
easat-8723	184	10	figure	figure	NOUN
easat-8723	184	11	2	2	NUM
easat-8723	184	12	show	show	VERB
easat-8723	184	13	that	that	SCONJ
easat-8723	184	14	the	the	DET
easat-8723	184	15	model	model	NOUN
easat-8723	184	16	fits	fit	VERB
easat-8723	184	17	the	the	DET
easat-8723	184	18	research	research	NOUN
easat-8723	184	19	data	datum	NOUN
easat-8723	184	20	:	:	PUNCT
easat-8723	184	21	chi	chi	ADJ
easat-8723	184	22	-	-	PUNCT
easat-8723	184	23	square	square	NOUN
easat-8723	184	24	=	=	SYM
easat-8723	184	25	243.563	243.563	NUM
easat-8723	184	26	,	,	PUNCT
easat-8723	184	27	df	df	PROPN
easat-8723	184	28	=	=	SYM
easat-8723	184	29	174	174	NUM
easat-8723	184	30	,	,	PUNCT
easat-8723	184	31	p	p	X
easat-8723	184	32	=	=	NOUN
easat-8723	184	33	0.000	0.000	NUM
easat-8723	184	34	,	,	PUNCT
easat-8723	184	35	chi	chi	ADJ
easat-8723	184	36	-	-	PUNCT
easat-8723	184	37	square	square	ADJ
easat-8723	184	38	/	/	SYM
easat-8723	184	39	df	df	NOUN
easat-8723	184	40	=	=	SYM
easat-8723	184	41	1.400	1.400	NUM
easat-8723	184	42	<	<	X
easat-8723	184	43	3	3	NUM
easat-8723	184	44	,	,	PUNCT
easat-8723	184	45	gfi	gfi	PROPN
easat-8723	184	46	=	=	PROPN
easat-8723	184	47	0.932	0.932	NUM
easat-8723	184	48	,	,	PUNCT
easat-8723	184	49	tli	tli	X
easat-8723	184	50	=	=	PUNCT
easat-8723	184	51	0.971	0.971	NUM
easat-8723	184	52	,	,	PUNCT
easat-8723	184	53	cfi	cfi	X
easat-8723	184	54	=	=	NOUN
easat-8723	184	55	0.976	0.976	NUM
easat-8723	184	56	>	>	SYM
easat-8723	184	57	0.90	0.90	NUM
easat-8723	184	58	,	,	PUNCT
easat-8723	184	59	rmsea	rmsea	NOUN
easat-8723	184	60	=	=	NOUN
easat-8723	184	61	0.036	0.036	NUM
easat-8723	184	62	<	<	X
easat-8723	184	63	0.05	0.05	NUM
easat-8723	184	64	.	.	PUNCT
easat-8723	185	1	the	the	DET
easat-8723	185	2	values	value	NOUN
easat-8723	185	3	all	all	PRON
easat-8723	185	4	meet	meet	VERB
easat-8723	185	5	the	the	DET
easat-8723	185	6	requirements	requirement	NOUN
easat-8723	185	7	from	from	ADP
easat-8723	185	8	acceptable	acceptable	ADJ
easat-8723	185	9	to	to	ADP
easat-8723	185	10	very	very	ADV
easat-8723	185	11	good	good	ADJ
easat-8723	185	12	.	.	PUNCT
easat-8723	186	1	the	the	DET
easat-8723	186	2	data	datum	NOUN
easat-8723	186	3	are	be	AUX
easat-8723	186	4	eligible	eligible	ADJ
easat-8723	186	5	for	for	ADP
easat-8723	186	6	further	further	ADJ
easat-8723	186	7	analysis	analysis	NOUN
easat-8723	186	8	.	.	PUNCT
easat-8723	187	1	the	the	DET
easat-8723	187	2	standardized	standardized	ADJ
easat-8723	187	3	regression	regression	NOUN
easat-8723	187	4	coefficients	coefficient	NOUN
easat-8723	187	5	of	of	ADP
easat-8723	187	6	the	the	DET
easat-8723	187	7	observed	observe	VERB
easat-8723	187	8	variables	variable	NOUN
easat-8723	187	9	in	in	ADP
easat-8723	187	10	the	the	DET
easat-8723	187	11	model	model	NOUN
easat-8723	187	12	are	be	AUX
easat-8723	187	13	all	all	ADV
easat-8723	187	14	greater	great	ADJ
easat-8723	187	15	than	than	ADP
easat-8723	187	16	0.5	0.5	NUM
easat-8723	187	17	and	and	CCONJ
easat-8723	187	18	the	the	DET
easat-8723	187	19	p	p	NOUN
easat-8723	187	20	value	value	NOUN
easat-8723	187	21	=	=	NOUN
easat-8723	188	1	0.000	0.000	NUM
easat-8723	188	2	<	<	X
easat-8723	188	3	0.05	0.05	NUM
easat-8723	188	4	is	be	AUX
easat-8723	188	5	statistically	statistically	ADV
easat-8723	188	6	762	762	NUM
easat-8723	188	7	edelweiss	edelweiss	PROPN
easat-8723	188	8	applied	apply	VERB
easat-8723	188	9	science	science	NOUN
easat-8723	188	10	and	and	CCONJ
easat-8723	188	11	technology	technology	NOUN
easat-8723	188	12	issn	issn	PROPN
easat-8723	188	13	:	:	PUNCT
easat-8723	188	14	2576	2576	NUM
easat-8723	188	15	-	-	SYM
easat-8723	188	16	8484	8484	NUM
easat-8723	188	17	vol	vol	NOUN
easat-8723	188	18	.	.	PROPN
easat-8723	189	1	9	9	NUM
easat-8723	189	2	,	,	PUNCT
easat-8723	189	3	no	no	INTJ
easat-8723	189	4	.	.	NOUN
easat-8723	190	1	7	7	NUM
easat-8723	190	2	:	:	SYM
easat-8723	190	3	754	754	NUM
easat-8723	190	4	-	-	SYM
easat-8723	190	5	766	766	NUM
easat-8723	190	6	,	,	PUNCT
easat-8723	190	7	2025	2025	NUM
easat-8723	190	8	doi	doi	NOUN
easat-8723	190	9	:	:	PUNCT
easat-8723	190	10	10.55214/25768484.v9i7.8723	10.55214/25768484.v9i7.8723	NUM
easat-8723	190	11	©	©	PROPN
easat-8723	190	12	2025	2025	NUM
easat-8723	190	13	by	by	ADP
easat-8723	190	14	the	the	DET
easat-8723	190	15	authors	author	NOUN
easat-8723	190	16	;	;	PUNCT
easat-8723	190	17	licensee	licensee	PROPN
easat-8723	190	18	learning	learning	NOUN
easat-8723	190	19	gate	gate	VERB
easat-8723	190	20	significant	significant	ADJ
easat-8723	190	21	,	,	PUNCT
easat-8723	190	22	so	so	SCONJ
easat-8723	190	23	the	the	DET
easat-8723	190	24	model	model	NOUN
easat-8723	190	25	achieves	achieve	VERB
easat-8723	190	26	convergence	convergence	NOUN
easat-8723	190	27	value	value	NOUN
easat-8723	190	28	.	.	PUNCT
easat-8723	191	1	table	table	NOUN
easat-8723	191	2	6	6	NUM
easat-8723	191	3	.	.	PUNCT
easat-8723	192	1	summary	summary	NOUN
easat-8723	192	2	of	of	ADP
easat-8723	192	3	scale	scale	NOUN
easat-8723	192	4	test	test	NOUN
easat-8723	192	5	results	result	NOUN
easat-8723	192	6	.	.	PUNCT
easat-8723	193	1	variables	variable	NOUN
easat-8723	193	2	cronbach	cronbach	VERB
easat-8723	193	3	’s	’s	PART
easat-8723	193	4	alpha	alpha	NOUN
easat-8723	193	5	cr	cr	PROPN
easat-8723	193	6	ave	ave	PROPN
easat-8723	193	7	exchange	exchange	PROPN
easat-8723	193	8	(	(	PUNCT
easat-8723	193	9	td	td	NOUN
easat-8723	193	10	)	)	PUNCT
easat-8723	193	11	0.802	0.802	NUM
easat-8723	193	12	0.819	0.819	NUM
easat-8723	193	13	0.601	0.601	NUM
easat-8723	193	14	the	the	DET
easat-8723	193	15	perceived	perceive	VERB
easat-8723	193	16	quality	quality	NOUN
easat-8723	193	17	of	of	ADP
easat-8723	193	18	service	service	NOUN
easat-8723	193	19	(	(	PUNCT
easat-8723	193	20	cldv	cldv	NOUN
easat-8723	193	21	)	)	PUNCT
easat-8723	193	22	0.849	0.849	NUM
easat-8723	193	23	0.899	0.899	NUM
easat-8723	193	24	0.690	0.690	NUM
easat-8723	193	25	reimbursement	reimbursement	NOUN
easat-8723	193	26	cost	cost	NOUN
easat-8723	193	27	(	(	PUNCT
easat-8723	193	28	cp	cp	NOUN
easat-8723	193	29	)	)	PUNCT
easat-8723	193	30	0.805	0.805	NUM
easat-8723	193	31	0.849	0.849	NUM
easat-8723	193	32	0.584	0.584	NUM
easat-8723	193	33	reimbursement	reimbursement	NOUN
easat-8723	193	34	effort	effort	NOUN
easat-8723	193	35	(	(	PUNCT
easat-8723	193	36	nl	nl	NOUN
easat-8723	193	37	)	)	PUNCT
easat-8723	193	38	0.815	0.815	NUM
easat-8723	193	39	0.808	0.808	NUM
easat-8723	193	40	0.514	0.514	NUM
easat-8723	193	41	reimbursement	reimbursement	NOUN
easat-8723	193	42	period	period	NOUN
easat-8723	193	43	(	(	PUNCT
easat-8723	193	44	tg	tg	X
easat-8723	193	45	)	)	PUNCT
easat-8723	193	46	0.898	0.898	NUM
easat-8723	193	47	0.820	0.820	NUM
easat-8723	193	48	0.603	0.603	NUM
easat-8723	193	49	online	online	ADJ
easat-8723	193	50	shopping	shopping	NOUN
easat-8723	193	51	intention	intention	NOUN
easat-8723	193	52	(	(	PUNCT
easat-8723	193	53	yd	yd	NOUN
easat-8723	193	54	)	)	PUNCT
easat-8723	193	55	0.841	0.841	NUM
easat-8723	193	56	0.845	0.845	NUM
easat-8723	193	57	0.645	0.645	NUM
easat-8723	193	58	table	table	NOUN
easat-8723	193	59	6	6	NUM
easat-8723	193	60	shows	show	VERB
easat-8723	193	61	that	that	SCONJ
easat-8723	193	62	the	the	DET
easat-8723	193	63	average	average	ADJ
easat-8723	193	64	variance	variance	NOUN
easat-8723	193	65	extracted	extract	VERB
easat-8723	193	66	(	(	PUNCT
easat-8723	193	67	ave	ave	PROPN
easat-8723	193	68	)	)	PUNCT
easat-8723	193	69	of	of	ADP
easat-8723	193	70	the	the	DET
easat-8723	193	71	factors	factor	NOUN
easat-8723	193	72	is	be	AUX
easat-8723	193	73	larger	large	ADJ
easat-8723	193	74	than	than	ADP
easat-8723	193	75	0.5	0.5	NUM
easat-8723	193	76	,	,	PUNCT
easat-8723	193	77	the	the	DET
easat-8723	193	78	composite	composite	ADJ
easat-8723	193	79	reliability	reliability	NOUN
easat-8723	193	80	coefficient	coefficient	NOUN
easat-8723	193	81	(	(	PUNCT
easat-8723	193	82	cr	cr	NOUN
easat-8723	193	83	)	)	PUNCT
easat-8723	193	84	of	of	ADP
easat-8723	193	85	the	the	DET
easat-8723	193	86	six	six	NUM
easat-8723	193	87	factors	factor	NOUN
easat-8723	193	88	is	be	AUX
easat-8723	193	89	greater	great	ADJ
easat-8723	193	90	than	than	ADP
easat-8723	193	91	0.7	0.7	NUM
easat-8723	193	92	,	,	PUNCT
easat-8723	193	93	and	and	CCONJ
easat-8723	193	94	all	all	PRON
easat-8723	193	95	of	of	ADP
easat-8723	193	96	the	the	DET
easat-8723	193	97	ca	ca	NOUN
easat-8723	193	98	scale	scale	NOUN
easat-8723	193	99	values	value	NOUN
easat-8723	193	100	are	be	AUX
easat-8723	193	101	above	above	ADP
easat-8723	193	102	the	the	DET
easat-8723	193	103	0.7	0.7	NUM
easat-8723	193	104	threshold	threshold	NOUN
easat-8723	193	105	.	.	PUNCT
easat-8723	194	1	therefore	therefore	ADV
easat-8723	194	2	,	,	PUNCT
easat-8723	194	3	it	it	PRON
easat-8723	194	4	is	be	AUX
easat-8723	194	5	concluded	conclude	VERB
easat-8723	194	6	that	that	SCONJ
easat-8723	194	7	the	the	DET
easat-8723	194	8	scales	scale	NOUN
easat-8723	194	9	all	all	PRON
easat-8723	194	10	have	have	VERB
easat-8723	194	11	good	good	ADJ
easat-8723	194	12	reliability	reliability	NOUN
easat-8723	194	13	.	.	PUNCT
easat-8723	195	1	thus	thus	ADV
easat-8723	195	2	,	,	PUNCT
easat-8723	195	3	the	the	DET
easat-8723	195	4	data	datum	NOUN
easat-8723	195	5	are	be	AUX
easat-8723	195	6	eligible	eligible	ADJ
easat-8723	195	7	for	for	ADP
easat-8723	195	8	further	further	ADJ
easat-8723	195	9	analysis	analysis	NOUN
easat-8723	195	10	and	and	CCONJ
easat-8723	195	11	the	the	DET
easat-8723	195	12	model	model	NOUN
easat-8723	195	13	fits	fit	VERB
easat-8723	195	14	the	the	DET
easat-8723	195	15	research	research	NOUN
easat-8723	195	16	data	datum	NOUN
easat-8723	195	17	well	well	ADV
easat-8723	195	18	.	.	PUNCT
easat-8723	196	1	5.5	5.5	NUM
easat-8723	196	2	.	.	PUNCT
easat-8723	196	3	structural	structural	ADJ
easat-8723	196	4	equation	equation	NOUN
easat-8723	196	5	modeling	modeling	NOUN
easat-8723	196	6	(	(	PUNCT
easat-8723	196	7	sem	sem	NOUN
easat-8723	196	8	)	)	PUNCT
easat-8723	196	9	analysis	analysis	NOUN
easat-8723	196	10	5.5.1	5.5.1	NUM
easat-8723	196	11	.	.	PUNCT
easat-8723	197	1	assessment	assessment	NOUN
easat-8723	197	2	of	of	ADP
easat-8723	197	3	sem	sem	PROPN
easat-8723	197	4	model	model	NOUN
easat-8723	197	5	fit	fit	ADJ
easat-8723	197	6	figure	figure	NOUN
easat-8723	197	7	3	3	NUM
easat-8723	197	8	.	.	NOUN
easat-8723	197	9	results	result	NOUN
easat-8723	197	10	of	of	ADP
easat-8723	197	11	the	the	DET
easat-8723	197	12	sem	sem	PROPN
easat-8723	197	13	model	model	NOUN
easat-8723	197	14	analysis	analysis	NOUN
easat-8723	197	15	763	763	NUM
easat-8723	197	16	edelweiss	edelweiss	PROPN
easat-8723	197	17	applied	apply	VERB
easat-8723	197	18	science	science	NOUN
easat-8723	197	19	and	and	CCONJ
easat-8723	197	20	technology	technology	NOUN
easat-8723	197	21	issn	issn	PROPN
easat-8723	197	22	:	:	PUNCT
easat-8723	197	23	2576	2576	NUM
easat-8723	197	24	-	-	SYM
easat-8723	197	25	8484	8484	NUM
easat-8723	197	26	vol	vol	NOUN
easat-8723	197	27	.	.	PROPN
easat-8723	198	1	9	9	NUM
easat-8723	198	2	,	,	PUNCT
easat-8723	198	3	no	no	INTJ
easat-8723	198	4	.	.	NOUN
easat-8723	199	1	7	7	NUM
easat-8723	199	2	:	:	SYM
easat-8723	199	3	754	754	NUM
easat-8723	199	4	-	-	SYM
easat-8723	199	5	766	766	NUM
easat-8723	199	6	,	,	PUNCT
easat-8723	199	7	2025	2025	NUM
easat-8723	199	8	doi	doi	NOUN
easat-8723	199	9	:	:	PUNCT
easat-8723	199	10	10.55214/25768484.v9i7.8723	10.55214/25768484.v9i7.8723	NUM
easat-8723	199	11	©	©	PROPN
easat-8723	199	12	2025	2025	NUM
easat-8723	199	13	by	by	ADP
easat-8723	199	14	the	the	DET
easat-8723	199	15	authors	author	NOUN
easat-8723	199	16	;	;	PUNCT
easat-8723	199	17	licensee	licensee	PROPN
easat-8723	199	18	learning	learning	NOUN
easat-8723	199	19	gate	gate	VERB
easat-8723	199	20	the	the	DET
easat-8723	199	21	estimated	estimate	VERB
easat-8723	199	22	results	result	NOUN
easat-8723	199	23	of	of	ADP
easat-8723	199	24	sem	sem	NOUN
easat-8723	199	25	show	show	NOUN
easat-8723	199	26	that	that	SCONJ
easat-8723	199	27	the	the	DET
easat-8723	199	28	chi	chi	ADJ
easat-8723	199	29	-	-	PUNCT
easat-8723	199	30	square	square	ADJ
easat-8723	199	31	index	index	NOUN
easat-8723	199	32	=	=	SYM
easat-8723	199	33	301.964	301.964	NUM
easat-8723	199	34	,	,	PUNCT
easat-8723	199	35	df	df	NOUN
easat-8723	199	36	=	=	SYM
easat-8723	199	37	178	178	NUM
easat-8723	199	38	,	,	PUNCT
easat-8723	199	39	p	p	X
easat-8723	199	40	=	=	NOUN
easat-8723	199	41	0.000	0.000	NUM
easat-8723	199	42	,	,	PUNCT
easat-8723	199	43	chisquare	chisquare	NOUN
easat-8723	199	44	/	/	SYM
easat-8723	199	45	df	df	PROPN
easat-8723	199	46	=	=	PUNCT
easat-8723	199	47	1.696	1.696	NUM
easat-8723	199	48	<	<	X
easat-8723	199	49	3	3	NUM
easat-8723	199	50	,	,	PUNCT
easat-8723	199	51	gfi	gfi	PROPN
easat-8723	199	52	=	=	PROPN
easat-8723	199	53	0.918	0.918	NUM
easat-8723	199	54	,	,	PUNCT
easat-8723	199	55	tli	tli	X
easat-8723	199	56	=	=	SYM
easat-8723	199	57	0.949	0.949	NUM
easat-8723	199	58	,	,	PUNCT
easat-8723	199	59	cfi	cfi	X
easat-8723	199	60	=	=	PUNCT
easat-8723	199	61	0.956	0.956	NUM
easat-8723	199	62	>	>	X
easat-8723	199	63	0.90	0.90	NUM
easat-8723	199	64	,	,	PUNCT
easat-8723	199	65	and	and	CCONJ
easat-8723	199	66	rmsea	rmsea	NOUN
easat-8723	199	67	=	=	PUNCT
easat-8723	199	68	0.048	0.048	NUM
easat-8723	199	69	<	<	X
easat-8723	199	70	0.05	0.05	NUM
easat-8723	199	71	.	.	PUNCT
easat-8723	200	1	the	the	DET
easat-8723	200	2	indexes	index	NOUN
easat-8723	200	3	all	all	PRON
easat-8723	200	4	satisfy	satisfy	VERB
easat-8723	200	5	the	the	DET
easat-8723	200	6	conditions	condition	NOUN
easat-8723	200	7	,	,	PUNCT
easat-8723	200	8	so	so	SCONJ
easat-8723	200	9	the	the	DET
easat-8723	200	10	model	model	NOUN
easat-8723	200	11	fits	fit	VERB
easat-8723	200	12	the	the	DET
easat-8723	200	13	research	research	NOUN
easat-8723	200	14	data	datum	NOUN
easat-8723	200	15	perfectly	perfectly	ADV
easat-8723	200	16	(	(	PUNCT
easat-8723	200	17	figure	figure	NOUN
easat-8723	200	18	3	3	NUM
easat-8723	200	19	)	)	PUNCT
easat-8723	200	20	.	.	PUNCT
easat-8723	201	1	5.5.2	5.5.2	X
easat-8723	201	2	.	.	PUNCT
easat-8723	201	3	testing	test	VERB
easat-8723	201	4	the	the	DET
easat-8723	201	5	research	research	NOUN
easat-8723	201	6	model	model	NOUN
easat-8723	201	7	using	use	VERB
easat-8723	201	8	bootstrap	bootstrap	NOUN
easat-8723	201	9	table	table	NOUN
easat-8723	201	10	7	7	NUM
easat-8723	201	11	.	.	PUNCT
easat-8723	201	12	bootstrap	bootstrap	NOUN
easat-8723	201	13	analysis	analysis	NOUN
easat-8723	201	14	results	result	NOUN
easat-8723	201	15	.	.	PUNCT
easat-8723	202	1	relationship	relationship	NOUN
easat-8723	202	2	se	se	PROPN
easat-8723	202	3	se	se	PROPN
easat-8723	202	4	-	-	PROPN
easat-8723	202	5	se	se	X
easat-8723	202	6	mean	mean	PROPN
easat-8723	202	7	bias	bias	NOUN
easat-8723	202	8	se	se	NOUN
easat-8723	202	9	-	-	NOUN
easat-8723	202	10	bias	bias	VERB
easat-8723	202	11	c.r	c.r	X
easat-8723	202	12	tg	tg	INTJ
easat-8723	202	13			PROPN
easat-8723	202	14	cldv	cldv	NOUN
easat-8723	202	15	0.070	0.070	NUM
easat-8723	202	16	0.002	0.002	NUM
easat-8723	202	17	0.200	0.200	NUM
easat-8723	202	18	0.002	0.002	NUM
easat-8723	202	19	0.002	0.002	NUM
easat-8723	202	20	1	1	NUM
easat-8723	202	21	cp	cp	INTJ
easat-8723	202	22			PROPN
easat-8723	202	23	cldv	cldv	NOUN
easat-8723	202	24	0.076	0.076	NUM
easat-8723	202	25	0.002	0.002	NUM
easat-8723	202	26	0.237	0.237	NUM
easat-8723	202	27	-0.004	-0.004	NUM
easat-8723	202	28	0.002	0.002	NUM
easat-8723	202	29	-2	-2	NOUN
easat-8723	202	30	nl	nl	PROPN
easat-8723	202	31			PROPN
easat-8723	202	32	cldv	cldv	NOUN
easat-8723	202	33	0.085	0.085	NUM
easat-8723	202	34	0.002	0.002	NUM
easat-8723	202	35	0.273	0.273	NUM
easat-8723	202	36	0.002	0.002	NUM
easat-8723	202	37	0.003	0.003	NUM
easat-8723	202	38	0.67	0.67	NUM
easat-8723	202	39	td	td	NOUN
easat-8723	202	40			PROPN
easat-8723	202	41	cldv	cldv	NOUN
easat-8723	202	42	0.080	0.080	NUM
easat-8723	202	43	0.002	0.002	NUM
easat-8723	202	44	0.263	0.263	NUM
easat-8723	202	45	0.003	0.003	NUM
easat-8723	202	46	0.003	0.003	NUM
easat-8723	202	47	0.5	0.5	NUM
easat-8723	202	48	cldv	cldv	NOUN
easat-8723	202	49			NOUN
easat-8723	202	50	yd	yd	ADP
easat-8723	202	51	0.071	0.071	NUM
easat-8723	202	52	0.002	0.002	NUM
easat-8723	202	53	0.473	0.473	NUM
easat-8723	202	54	-0.002	-0.002	PUNCT
easat-8723	202	55	0.002	0.002	NUM
easat-8723	202	56	-1	-1	NOUN
easat-8723	202	57	in	in	ADP
easat-8723	202	58	table	table	NOUN
easat-8723	202	59	7	7	NUM
easat-8723	202	60	,	,	PUNCT
easat-8723	202	61	the	the	DET
easat-8723	202	62	estimated	estimate	VERB
easat-8723	202	63	difference	difference	NOUN
easat-8723	202	64	appears	appear	VERB
easat-8723	202	65	but	but	CCONJ
easat-8723	202	66	has	have	VERB
easat-8723	202	67	a	a	DET
easat-8723	202	68	small	small	ADJ
easat-8723	202	69	and	and	CCONJ
easat-8723	202	70	stable	stable	ADJ
easat-8723	202	71	value	value	NOUN
easat-8723	202	72	.	.	PUNCT
easat-8723	203	1	therefore	therefore	ADV
easat-8723	203	2	,	,	PUNCT
easat-8723	203	3	it	it	PRON
easat-8723	203	4	can	can	AUX
easat-8723	203	5	be	be	AUX
easat-8723	203	6	concluded	conclude	VERB
easat-8723	203	7	that	that	SCONJ
easat-8723	203	8	the	the	DET
easat-8723	203	9	estimates	estimate	NOUN
easat-8723	203	10	in	in	ADP
easat-8723	203	11	the	the	DET
easat-8723	203	12	sem	sem	NOUN
easat-8723	203	13	model	model	NOUN
easat-8723	203	14	used	use	VERB
easat-8723	203	15	to	to	PART
easat-8723	203	16	test	test	VERB
easat-8723	203	17	the	the	DET
easat-8723	203	18	model	model	NOUN
easat-8723	203	19	are	be	AUX
easat-8723	203	20	reliable	reliable	ADJ
easat-8723	203	21	.	.	PUNCT
easat-8723	204	1	5.5.3	5.5.3	X
easat-8723	204	2	.	.	PUNCT
easat-8723	204	3	testing	test	VERB
easat-8723	204	4	research	research	NOUN
easat-8723	204	5	hypotheses	hypothesis	NOUN
easat-8723	204	6	using	use	VERB
easat-8723	204	7	sem	sem	NOUN
easat-8723	204	8	in	in	ADP
easat-8723	204	9	table	table	NOUN
easat-8723	204	10	8	8	NUM
easat-8723	204	11	,	,	PUNCT
easat-8723	204	12	the	the	DET
easat-8723	204	13	p	p	ADJ
easat-8723	204	14	coefficient	coefficient	NOUN
easat-8723	204	15	is	be	AUX
easat-8723	204	16	less	less	ADJ
easat-8723	204	17	than	than	ADP
easat-8723	204	18	0.05	0.05	NUM
easat-8723	204	19	,	,	PUNCT
easat-8723	204	20	showing	show	VERB
easat-8723	204	21	that	that	SCONJ
easat-8723	204	22	the	the	DET
easat-8723	204	23	relationship	relationship	NOUN
easat-8723	204	24	between	between	ADP
easat-8723	204	25	the	the	DET
easat-8723	204	26	hypotheses	hypothesis	NOUN
easat-8723	204	27	in	in	ADP
easat-8723	204	28	the	the	DET
easat-8723	204	29	research	research	NOUN
easat-8723	204	30	model	model	NOUN
easat-8723	204	31	is	be	AUX
easat-8723	204	32	statistically	statistically	ADV
easat-8723	204	33	significant	significant	ADJ
easat-8723	204	34	and	and	CCONJ
easat-8723	204	35	the	the	DET
easat-8723	204	36	hypotheses	hypothesis	NOUN
easat-8723	204	37	in	in	ADP
easat-8723	204	38	the	the	DET
easat-8723	204	39	research	research	NOUN
easat-8723	204	40	model	model	NOUN
easat-8723	204	41	from	from	ADP
easat-8723	204	42	h1	h1	NOUN
easat-8723	204	43	to	to	ADP
easat-8723	204	44	h5	h5	PROPN
easat-8723	204	45	are	be	AUX
easat-8723	204	46	all	all	PRON
easat-8723	204	47	accepted	accept	VERB
easat-8723	204	48	.	.	PUNCT
easat-8723	205	1	table	table	NOUN
easat-8723	205	2	8	8	NUM
easat-8723	205	3	.	.	PUNCT
easat-8723	206	1	results	result	NOUN
easat-8723	206	2	of	of	ADP
easat-8723	206	3	testing	test	VERB
easat-8723	206	4	the	the	DET
easat-8723	206	5	sem	sem	PROPN
easat-8723	206	6	relationship	relationship	NOUN
easat-8723	206	7	standardized	standardize	VERB
easat-8723	206	8	path	path	NOUN
easat-8723	206	9	coefficient	coefficient	PROPN
easat-8723	206	10	s.e	s.e	PROPN
easat-8723	206	11	.	.	PROPN
easat-8723	206	12	c.r	c.r	PROPN
easat-8723	206	13	.	.	PUNCT
easat-8723	207	1	p	p	PROPN
easat-8723	207	2	result	result	NOUN
easat-8723	207	3	tg	tg	PROPN
easat-8723	207	4			PROPN
easat-8723	207	5	cldv	cldv	NOUN
easat-8723	207	6	0.179	0.179	NUM
easat-8723	208	1	0.070	0.070	NUM
easat-8723	208	2	2.830	2.830	NUM
easat-8723	208	3	0.005	0.005	NUM
easat-8723	208	4	supported	support	VERB
easat-8723	208	5	cp	cp	INTJ
easat-8723	209	1			NOUN
easat-8723	209	2	cldv	cldv	NOUN
easat-8723	209	3	0.213	0.213	NUM
easat-8723	209	4	0.071	0.071	NUM
easat-8723	209	5	3.379	3.379	NUM
easat-8723	209	6	0.000	0.000	NUM
easat-8723	209	7	supported	support	VERB
easat-8723	209	8	nl	nl	PROPN
easat-8723	209	9			NOUN
easat-8723	209	10	cldv	cldv	NOUN
easat-8723	209	11	0.223	0.223	NUM
easat-8723	209	12	0.078	0.078	NUM
easat-8723	209	13	3.489	3.489	NUM
easat-8723	209	14	0.000	0.000	NUM
easat-8723	209	15	supported	support	VERB
easat-8723	209	16	td	td	NOUN
easat-8723	209	17			NOUN
easat-8723	209	18	cldv	cldv	NOUN
easat-8723	209	19	0.199	0.199	NUM
easat-8723	209	20	0.085	0.085	NUM
easat-8723	209	21	3.082	3.082	NUM
easat-8723	209	22	0.002	0.002	NUM
easat-8723	209	23	supported	support	VERB
easat-8723	209	24	cldv	cldv	NOUN
easat-8723	209	25			NOUN
easat-8723	209	26	yd	yd	ADP
easat-8723	209	27	0.500	0.500	NUM
easat-8723	209	28	0.063	0.063	NUM
easat-8723	209	29	7.576	7.576	NUM
easat-8723	209	30	0.000	0.000	NUM
easat-8723	209	31	supported	support	VERB
easat-8723	209	32	6	6	NUM
easat-8723	209	33	.	.	PUNCT
easat-8723	210	1	discussions	discussion	NOUN
easat-8723	210	2	the	the	DET
easat-8723	210	3	research	research	NOUN
easat-8723	210	4	results	result	NOUN
easat-8723	210	5	show	show	VERB
easat-8723	210	6	that	that	SCONJ
easat-8723	210	7	the	the	DET
easat-8723	210	8	factor	factor	NOUN
easat-8723	210	9	of	of	ADP
easat-8723	210	10	reimbursemen	reimburseman	NOUN
easat-8723	210	11	effort	effort	NOUN
easat-8723	210	12	(	(	PUNCT
easat-8723	210	13	nl	nl	NOUN
easat-8723	210	14	)	)	PUNCT
easat-8723	210	15	is	be	AUX
easat-8723	210	16	the	the	DET
easat-8723	210	17	factor	factor	NOUN
easat-8723	210	18	that	that	PRON
easat-8723	210	19	has	have	VERB
easat-8723	210	20	the	the	DET
easat-8723	210	21	strongest	strong	ADJ
easat-8723	210	22	impact	impact	NOUN
easat-8723	210	23	on	on	ADP
easat-8723	210	24	perceived	perceive	VERB
easat-8723	210	25	service	service	NOUN
easat-8723	210	26	quality	quality	NOUN
easat-8723	210	27	and	and	CCONJ
easat-8723	210	28	online	online	NOUN
easat-8723	210	29	shopping	shopping	NOUN
easat-8723	210	30	intention	intention	NOUN
easat-8723	210	31	of	of	ADP
easat-8723	210	32	consumers	consumer	NOUN
easat-8723	210	33	.	.	PUNCT
easat-8723	211	1	the	the	DET
easat-8723	211	2	p	p	NOUN
easat-8723	211	3	-	-	PUNCT
easat-8723	211	4	value	value	NOUN
easat-8723	211	5	is	be	AUX
easat-8723	211	6	less	less	ADJ
easat-8723	211	7	than	than	ADP
easat-8723	211	8	0.05	0.05	NUM
easat-8723	211	9	,	,	PUNCT
easat-8723	211	10	so	so	SCONJ
easat-8723	211	11	this	this	DET
easat-8723	211	12	hypothesis	hypothesis	NOUN
easat-8723	211	13	is	be	AUX
easat-8723	211	14	accepted	accept	VERB
easat-8723	211	15	with	with	ADP
easat-8723	211	16	a	a	DET
easat-8723	211	17	standardized	standardized	ADJ
easat-8723	211	18	coefficient	coefficient	NOUN
easat-8723	211	19	of	of	ADP
easat-8723	211	20	0.223	0.223	NUM
easat-8723	211	21	,	,	PUNCT
easat-8723	211	22	proving	prove	VERB
easat-8723	211	23	that	that	SCONJ
easat-8723	211	24	the	the	DET
easat-8723	211	25	relationship	relationship	NOUN
easat-8723	211	26	between	between	ADP
easat-8723	211	27	perceived	perceive	VERB
easat-8723	211	28	service	service	NOUN
easat-8723	211	29	quality	quality	NOUN
easat-8723	211	30	and	and	CCONJ
easat-8723	211	31	online	online	NOUN
easat-8723	211	32	shopping	shopping	NOUN
easat-8723	211	33	intention	intention	NOUN
easat-8723	211	34	with	with	ADP
easat-8723	211	35	refund	refund	NOUN
easat-8723	211	36	effort	effort	NOUN
easat-8723	211	37	is	be	AUX
easat-8723	211	38	in	in	ADP
easat-8723	211	39	the	the	DET
easat-8723	211	40	same	same	ADJ
easat-8723	211	41	direction	direction	NOUN
easat-8723	211	42	.	.	PUNCT
easat-8723	212	1	this	this	DET
easat-8723	212	2	result	result	NOUN
easat-8723	212	3	is	be	AUX
easat-8723	212	4	in	in	ADP
easat-8723	212	5	agreement	agreement	NOUN
easat-8723	212	6	with	with	ADP
easat-8723	212	7	the	the	DET
easat-8723	212	8	studies	study	NOUN
easat-8723	212	9	of	of	ADP
easat-8723	212	10	janakiraman	janakiraman	PROPN
easat-8723	212	11	,	,	PUNCT
easat-8723	212	12	et	et	PROPN
easat-8723	212	13	al	al	PROPN
easat-8723	212	14	.	.	PUNCT
easat-8723	213	1	[	[	X
easat-8723	213	2	4	4	X
easat-8723	213	3	]	]	PUNCT
easat-8723	213	4	and	and	CCONJ
easat-8723	213	5	abdulla	abdulla	PROPN
easat-8723	213	6	,	,	PUNCT
easat-8723	213	7	et	et	PROPN
easat-8723	213	8	al	al	PROPN
easat-8723	213	9	.	.	PUNCT
easat-8723	214	1	[	[	X
easat-8723	214	2	19	19	NUM
easat-8723	214	3	]	]	PUNCT
easat-8723	214	4	.	.	PUNCT
easat-8723	215	1	the	the	DET
easat-8723	215	2	factor	factor	NOUN
easat-8723	215	3	reimbursemen	reimburseman	NOUN
easat-8723	215	4	cost	cost	NOUN
easat-8723	215	5	(	(	PUNCT
easat-8723	215	6	cp	cp	X
easat-8723	215	7	)	)	PUNCT
easat-8723	215	8	is	be	AUX
easat-8723	215	9	the	the	DET
easat-8723	215	10	factor	factor	NOUN
easat-8723	215	11	with	with	ADP
easat-8723	215	12	the	the	DET
easat-8723	215	13	second	second	ADJ
easat-8723	215	14	highest	high	ADJ
easat-8723	215	15	level	level	NOUN
easat-8723	215	16	of	of	ADP
easat-8723	215	17	impact	impact	NOUN
easat-8723	215	18	on	on	ADP
easat-8723	215	19	perceived	perceive	VERB
easat-8723	215	20	service	service	NOUN
easat-8723	215	21	quality	quality	NOUN
easat-8723	215	22	and	and	CCONJ
easat-8723	215	23	online	online	NOUN
easat-8723	215	24	shopping	shopping	NOUN
easat-8723	215	25	intention	intention	NOUN
easat-8723	215	26	of	of	ADP
easat-8723	215	27	consumers	consumer	NOUN
easat-8723	215	28	.	.	PUNCT
easat-8723	216	1	this	this	DET
easat-8723	216	2	hypothesis	hypothesis	NOUN
easat-8723	216	3	is	be	AUX
easat-8723	216	4	accepted	accept	VERB
easat-8723	216	5	because	because	SCONJ
easat-8723	216	6	the	the	DET
easat-8723	216	7	p	p	NOUN
easat-8723	216	8	-	-	PUNCT
easat-8723	216	9	value	value	NOUN
easat-8723	216	10	is	be	AUX
easat-8723	216	11	less	less	ADJ
easat-8723	216	12	than	than	ADP
easat-8723	216	13	0.05	0.05	NUM
easat-8723	216	14	with	with	ADP
easat-8723	216	15	the	the	DET
easat-8723	216	16	standardized	standardized	ADJ
easat-8723	216	17	coefficient	coefficient	NOUN
easat-8723	216	18	of	of	ADP
easat-8723	216	19	0.213	0.213	NUM
easat-8723	216	20	,	,	PUNCT
easat-8723	216	21	indicating	indicate	VERB
easat-8723	216	22	that	that	SCONJ
easat-8723	216	23	the	the	DET
easat-8723	216	24	relationship	relationship	NOUN
easat-8723	216	25	between	between	ADP
easat-8723	216	26	perceived	perceive	VERB
easat-8723	216	27	service	service	NOUN
easat-8723	216	28	quality	quality	NOUN
easat-8723	216	29	and	and	CCONJ
easat-8723	216	30	online	online	NOUN
easat-8723	216	31	shopping	shopping	NOUN
easat-8723	216	32	intention	intention	NOUN
easat-8723	216	33	with	with	ADP
easat-8723	216	34	return	return	NOUN
easat-8723	216	35	cost	cost	NOUN
easat-8723	216	36	is	be	AUX
easat-8723	216	37	in	in	ADP
easat-8723	216	38	the	the	DET
easat-8723	216	39	same	same	ADJ
easat-8723	216	40	direction	direction	NOUN
easat-8723	216	41	.	.	PUNCT
easat-8723	217	1	this	this	DET
easat-8723	217	2	result	result	NOUN
easat-8723	217	3	is	be	AUX
easat-8723	217	4	consistent	consistent	ADJ
easat-8723	217	5	with	with	ADP
easat-8723	217	6	the	the	DET
easat-8723	217	7	studies	study	NOUN
easat-8723	217	8	of	of	ADP
easat-8723	217	9	janakiraman	janakiraman	PROPN
easat-8723	217	10	,	,	PUNCT
easat-8723	217	11	et	et	PROPN
easat-8723	217	12	al	al	PROPN
easat-8723	217	13	.	.	PUNCT
easat-8723	218	1	[	[	X
easat-8723	218	2	4	4	NUM
easat-8723	218	3	]	]	PUNCT
easat-8723	218	4	;	;	PUNCT
easat-8723	218	5	wang	wang	PROPN
easat-8723	218	6	,	,	PUNCT
easat-8723	218	7	et	et	PROPN
easat-8723	218	8	al	al	PROPN
easat-8723	218	9	.	.	PUNCT
easat-8723	219	1	[	[	X
easat-8723	219	2	18	18	NUM
easat-8723	219	3	]	]	PUNCT
easat-8723	219	4	and	and	CCONJ
easat-8723	219	5	abdulla	abdulla	PROPN
easat-8723	219	6	,	,	PUNCT
easat-8723	219	7	et	et	PROPN
easat-8723	219	8	al	al	PROPN
easat-8723	219	9	.	.	PUNCT
easat-8723	220	1	[	[	X
easat-8723	220	2	19	19	NUM
easat-8723	220	3	]	]	PUNCT
easat-8723	220	4	.	.	PUNCT
easat-8723	221	1	the	the	DET
easat-8723	221	2	exchange	exchange	NOUN
easat-8723	221	3	factor	factor	NOUN
easat-8723	221	4	(	(	PUNCT
easat-8723	221	5	td	td	NOUN
easat-8723	221	6	)	)	PUNCT
easat-8723	221	7	,	,	PUNCT
easat-8723	221	8	the	the	DET
easat-8723	221	9	third	third	ADJ
easat-8723	221	10	most	most	ADV
easat-8723	221	11	influential	influential	ADJ
easat-8723	221	12	factor	factor	NOUN
easat-8723	221	13	on	on	ADP
easat-8723	221	14	perceived	perceive	VERB
easat-8723	221	15	service	service	NOUN
easat-8723	221	16	quality	quality	NOUN
easat-8723	221	17	and	and	CCONJ
easat-8723	221	18	online	online	NOUN
easat-8723	221	19	shopping	shopping	NOUN
easat-8723	221	20	intention	intention	NOUN
easat-8723	221	21	of	of	ADP
easat-8723	221	22	consumers	consumer	NOUN
easat-8723	221	23	.	.	PUNCT
easat-8723	222	1	this	this	DET
easat-8723	222	2	hypothesis	hypothesis	NOUN
easat-8723	222	3	is	be	AUX
easat-8723	222	4	accepted	accept	VERB
easat-8723	222	5	because	because	SCONJ
easat-8723	222	6	the	the	DET
easat-8723	222	7	p	p	NOUN
easat-8723	222	8	-	-	PUNCT
easat-8723	222	9	value	value	NOUN
easat-8723	222	10	is	be	AUX
easat-8723	222	11	less	less	ADJ
easat-8723	222	12	than	than	ADP
easat-8723	222	13	0.05	0.05	NUM
easat-8723	222	14	with	with	ADP
easat-8723	222	15	a	a	DET
easat-8723	222	16	standardized	standardized	ADJ
easat-8723	222	17	coefficient	coefficient	NOUN
easat-8723	222	18	of	of	ADP
easat-8723	222	19	0.199	0.199	NUM
easat-8723	222	20	,	,	PUNCT
easat-8723	222	21	indicating	indicate	VERB
easat-8723	222	22	that	that	SCONJ
easat-8723	222	23	the	the	DET
easat-8723	222	24	relationship	relationship	NOUN
easat-8723	222	25	between	between	ADP
easat-8723	222	26	perceived	perceive	VERB
easat-8723	222	27	service	service	NOUN
easat-8723	222	28	quality	quality	NOUN
easat-8723	222	29	and	and	CCONJ
easat-8723	222	30	online	online	NOUN
easat-8723	222	31	shopping	shopping	NOUN
easat-8723	222	32	intention	intention	NOUN
easat-8723	222	33	with	with	ADP
easat-8723	222	34	exchange	exchange	NOUN
easat-8723	222	35	is	be	AUX
easat-8723	222	36	positive	positive	ADJ
easat-8723	222	37	.	.	PUNCT
easat-8723	223	1	this	this	DET
easat-8723	223	2	result	result	NOUN
easat-8723	223	3	is	be	AUX
easat-8723	223	4	in	in	ADP
easat-8723	223	5	line	line	NOUN
easat-8723	223	6	with	with	ADP
easat-8723	223	7	the	the	DET
easat-8723	223	8	studies	study	NOUN
easat-8723	223	9	of	of	ADP
easat-8723	223	10	janakiraman	janakiraman	PROPN
easat-8723	223	11	,	,	PUNCT
easat-8723	223	12	et	et	PROPN
easat-8723	223	13	al	al	PROPN
easat-8723	223	14	.	.	PUNCT
easat-8723	224	1	[	[	X
easat-8723	224	2	4	4	X
easat-8723	224	3	]	]	PUNCT
easat-8723	224	4	and	and	CCONJ
easat-8723	224	5	abdulla	abdulla	PROPN
easat-8723	224	6	,	,	PUNCT
easat-8723	224	7	et	et	PROPN
easat-8723	224	8	al	al	PROPN
easat-8723	224	9	.	.	PUNCT
easat-8723	225	1	[	[	X
easat-8723	225	2	19	19	NUM
easat-8723	225	3	]	]	PUNCT
easat-8723	225	4	.	.	PUNCT
easat-8723	226	1	the	the	DET
easat-8723	226	2	factor	factor	NOUN
easat-8723	226	3	reimbursement	reimbursement	NOUN
easat-8723	226	4	period	period	NOUN
easat-8723	226	5	(	(	PUNCT
easat-8723	226	6	tg	tg	PROPN
easat-8723	226	7	)	)	PUNCT
easat-8723	226	8	,	,	PUNCT
easat-8723	226	9	the	the	DET
easat-8723	226	10	factor	factor	NOUN
easat-8723	226	11	has	have	VERB
easat-8723	226	12	the	the	DET
easat-8723	226	13	weakest	weak	ADJ
easat-8723	226	14	impact	impact	NOUN
easat-8723	226	15	on	on	ADP
easat-8723	226	16	perceived	perceive	VERB
easat-8723	226	17	service	service	NOUN
easat-8723	226	18	quality	quality	NOUN
easat-8723	226	19	and	and	CCONJ
easat-8723	226	20	online	online	NOUN
easat-8723	226	21	shopping	shopping	NOUN
easat-8723	226	22	intention	intention	NOUN
easat-8723	226	23	of	of	ADP
easat-8723	226	24	consumers	consumer	NOUN
easat-8723	226	25	.	.	PUNCT
easat-8723	227	1	this	this	DET
easat-8723	227	2	hypothesis	hypothesis	NOUN
easat-8723	227	3	is	be	AUX
easat-8723	227	4	accepted	accept	VERB
easat-8723	227	5	because	because	SCONJ
easat-8723	227	6	the	the	DET
easat-8723	227	7	p	p	NOUN
easat-8723	227	8	-	-	PUNCT
easat-8723	227	9	value	value	NOUN
easat-8723	227	10	is	be	AUX
easat-8723	227	11	764	764	NUM
easat-8723	227	12	edelweiss	edelweiss	PROPN
easat-8723	227	13	applied	apply	VERB
easat-8723	227	14	science	science	NOUN
easat-8723	227	15	and	and	CCONJ
easat-8723	227	16	technology	technology	NOUN
easat-8723	227	17	issn	issn	PROPN
easat-8723	227	18	:	:	PUNCT
easat-8723	227	19	2576	2576	NUM
easat-8723	227	20	-	-	SYM
easat-8723	227	21	8484	8484	NUM
easat-8723	227	22	vol	vol	NOUN
easat-8723	227	23	.	.	PROPN
easat-8723	228	1	9	9	NUM
easat-8723	228	2	,	,	PUNCT
easat-8723	228	3	no	no	INTJ
easat-8723	228	4	.	.	NOUN
easat-8723	229	1	7	7	NUM
easat-8723	229	2	:	:	SYM
easat-8723	229	3	754	754	NUM
easat-8723	229	4	-	-	SYM
easat-8723	229	5	766	766	NUM
easat-8723	229	6	,	,	PUNCT
easat-8723	229	7	2025	2025	NUM
easat-8723	229	8	doi	doi	NOUN
easat-8723	229	9	:	:	PUNCT
easat-8723	229	10	10.55214/25768484.v9i7.8723	10.55214/25768484.v9i7.8723	NUM
easat-8723	229	11	©	©	PROPN
easat-8723	229	12	2025	2025	NUM
easat-8723	229	13	by	by	ADP
easat-8723	229	14	the	the	DET
easat-8723	229	15	authors	author	NOUN
easat-8723	229	16	;	;	PUNCT
easat-8723	229	17	licensee	licensee	PROPN
easat-8723	229	18	learning	learning	NOUN
easat-8723	229	19	gate	gate	VERB
easat-8723	229	20	less	less	ADJ
easat-8723	229	21	than	than	ADP
easat-8723	229	22	0.05	0.05	NUM
easat-8723	229	23	with	with	ADP
easat-8723	229	24	a	a	DET
easat-8723	229	25	standardized	standardized	ADJ
easat-8723	229	26	coefficient	coefficient	NOUN
easat-8723	229	27	of	of	ADP
easat-8723	229	28	0.17	0.17	NUM
easat-8723	229	29	,	,	PUNCT
easat-8723	229	30	proving	prove	VERB
easat-8723	229	31	that	that	SCONJ
easat-8723	229	32	the	the	DET
easat-8723	229	33	relationship	relationship	NOUN
easat-8723	229	34	between	between	ADP
easat-8723	229	35	perceived	perceive	VERB
easat-8723	229	36	service	service	NOUN
easat-8723	229	37	quality	quality	NOUN
easat-8723	229	38	and	and	CCONJ
easat-8723	229	39	online	online	NOUN
easat-8723	229	40	shopping	shopping	NOUN
easat-8723	229	41	intention	intention	NOUN
easat-8723	229	42	with	with	ADP
easat-8723	229	43	return	return	NOUN
easat-8723	229	44	time	time	NOUN
easat-8723	229	45	is	be	AUX
easat-8723	229	46	in	in	ADP
easat-8723	229	47	the	the	DET
easat-8723	229	48	same	same	ADJ
easat-8723	229	49	direction	direction	NOUN
easat-8723	229	50	.	.	PUNCT
easat-8723	230	1	this	this	DET
easat-8723	230	2	result	result	NOUN
easat-8723	230	3	is	be	AUX
easat-8723	230	4	consistent	consistent	ADJ
easat-8723	230	5	with	with	ADP
easat-8723	230	6	the	the	DET
easat-8723	230	7	studies	study	NOUN
easat-8723	230	8	of	of	ADP
easat-8723	230	9	janakiraman	janakiraman	PROPN
easat-8723	230	10	,	,	PUNCT
easat-8723	230	11	et	et	PROPN
easat-8723	230	12	al	al	PROPN
easat-8723	230	13	.	.	PUNCT
easat-8723	231	1	[	[	X
easat-8723	231	2	4	4	X
easat-8723	231	3	]	]	PUNCT
easat-8723	231	4	and	and	CCONJ
easat-8723	231	5	abdulla	abdulla	PROPN
easat-8723	231	6	,	,	PUNCT
easat-8723	231	7	et	et	PROPN
easat-8723	231	8	al	al	PROPN
easat-8723	231	9	.	.	PUNCT
easat-8723	232	1	[	[	X
easat-8723	232	2	19	19	NUM
easat-8723	232	3	]	]	PUNCT
easat-8723	232	4	.	.	PUNCT
easat-8723	233	1	the	the	DET
easat-8723	233	2	mediator	mediator	NOUN
easat-8723	233	3	perceived	perceive	VERB
easat-8723	233	4	quality	quality	NOUN
easat-8723	233	5	of	of	ADP
easat-8723	233	6	service	service	NOUN
easat-8723	233	7	(	(	PUNCT
easat-8723	233	8	cldv	cldv	NOUN
easat-8723	233	9	)	)	PUNCT
easat-8723	233	10	has	have	VERB
easat-8723	233	11	an	an	DET
easat-8723	233	12	influence	influence	NOUN
easat-8723	233	13	on	on	ADP
easat-8723	233	14	consumers	consumer	NOUN
easat-8723	233	15	’	'	PUNCT
easat-8723	233	16	online	online	PROPN
easat-8723	233	17	shopping	shopping	NOUN
easat-8723	233	18	intention	intention	NOUN
easat-8723	233	19	.	.	PUNCT
easat-8723	234	1	this	this	DET
easat-8723	234	2	hypothesis	hypothesis	NOUN
easat-8723	234	3	is	be	AUX
easat-8723	234	4	accepted	accept	VERB
easat-8723	234	5	because	because	SCONJ
easat-8723	234	6	the	the	DET
easat-8723	234	7	p	p	NOUN
easat-8723	234	8	-	-	PUNCT
easat-8723	234	9	value	value	NOUN
easat-8723	234	10	is	be	AUX
easat-8723	234	11	less	less	ADJ
easat-8723	234	12	than	than	ADP
easat-8723	234	13	0.05	0.05	NUM
easat-8723	234	14	with	with	ADP
easat-8723	234	15	a	a	DET
easat-8723	234	16	coefficient	coefficient	NOUN
easat-8723	234	17	of	of	ADP
easat-8723	234	18	0.500	0.500	NUM
easat-8723	234	19	,	,	PUNCT
easat-8723	234	20	indicating	indicate	VERB
easat-8723	234	21	that	that	SCONJ
easat-8723	234	22	the	the	DET
easat-8723	234	23	relationship	relationship	NOUN
easat-8723	234	24	between	between	ADP
easat-8723	234	25	perceived	perceive	VERB
easat-8723	234	26	service	service	NOUN
easat-8723	234	27	quality	quality	NOUN
easat-8723	234	28	and	and	CCONJ
easat-8723	234	29	online	online	NOUN
easat-8723	234	30	shopping	shopping	NOUN
easat-8723	234	31	intention	intention	NOUN
easat-8723	234	32	is	be	AUX
easat-8723	234	33	positive	positive	ADJ
easat-8723	234	34	.	.	PUNCT
easat-8723	235	1	the	the	DET
easat-8723	235	2	results	result	NOUN
easat-8723	235	3	are	be	AUX
easat-8723	235	4	in	in	ADP
easat-8723	235	5	line	line	NOUN
easat-8723	235	6	with	with	ADP
easat-8723	235	7	wang	wang	PROPN
easat-8723	235	8	,	,	PUNCT
easat-8723	235	9	et	et	PROPN
easat-8723	235	10	al	al	PROPN
easat-8723	235	11	.	.	PUNCT
easat-8723	236	1	[	[	X
easat-8723	236	2	18	18	NUM
easat-8723	236	3	]	]	X
easat-8723	236	4	;	;	PUNCT
easat-8723	236	5	shao	shao	PROPN
easat-8723	236	6	,	,	PUNCT
easat-8723	236	7	et	et	PROPN
easat-8723	236	8	al	al	PROPN
easat-8723	236	9	.	.	PUNCT
easat-8723	237	1	[	[	X
easat-8723	237	2	6	6	NUM
easat-8723	237	3	]	]	PUNCT
easat-8723	237	4	and	and	CCONJ
easat-8723	237	5	abdulla	abdulla	PROPN
easat-8723	237	6	,	,	PUNCT
easat-8723	237	7	et	et	PROPN
easat-8723	237	8	al	al	PROPN
easat-8723	237	9	.	.	PUNCT
easat-8723	238	1	[	[	X
easat-8723	238	2	19	19	NUM
easat-8723	238	3	]	]	PUNCT
easat-8723	238	4	.	.	PUNCT
easat-8723	239	1	however	however	ADV
easat-8723	239	2	,	,	PUNCT
easat-8723	239	3	the	the	DET
easat-8723	239	4	results	result	NOUN
easat-8723	239	5	of	of	ADP
easat-8723	239	6	this	this	DET
easat-8723	239	7	study	study	NOUN
easat-8723	239	8	have	have	VERB
easat-8723	239	9	some	some	DET
easat-8723	239	10	differences	difference	NOUN
easat-8723	239	11	compared	compare	VERB
easat-8723	239	12	to	to	ADP
easat-8723	239	13	previous	previous	ADJ
easat-8723	239	14	studies	study	NOUN
easat-8723	239	15	.	.	PUNCT
easat-8723	240	1	in	in	ADP
easat-8723	240	2	the	the	DET
easat-8723	240	3	study	study	NOUN
easat-8723	240	4	of	of	ADP
easat-8723	240	5	abdulla	abdulla	PROPN
easat-8723	240	6	,	,	PUNCT
easat-8723	240	7	et	et	PROPN
easat-8723	240	8	al	al	PROPN
easat-8723	240	9	.	.	PUNCT
easat-8723	241	1	[	[	X
easat-8723	241	2	19	19	NUM
easat-8723	241	3	]	]	PUNCT
easat-8723	241	4	the	the	DET
easat-8723	241	5	reimbursemen	reimburseman	NOUN
easat-8723	241	6	cost	cost	NOUN
easat-8723	241	7	factor	factor	NOUN
easat-8723	241	8	is	be	AUX
easat-8723	241	9	the	the	DET
easat-8723	241	10	strongest	strong	ADJ
easat-8723	241	11	factor	factor	NOUN
easat-8723	241	12	in	in	ADP
easat-8723	241	13	influencing	influence	VERB
easat-8723	241	14	online	online	ADJ
easat-8723	241	15	shopping	shopping	NOUN
easat-8723	241	16	intention	intention	NOUN
easat-8723	241	17	through	through	ADP
easat-8723	241	18	the	the	DET
easat-8723	241	19	mediating	mediate	VERB
easat-8723	241	20	role	role	NOUN
easat-8723	241	21	of	of	ADP
easat-8723	241	22	perceived	perceive	VERB
easat-8723	241	23	service	service	NOUN
easat-8723	241	24	quality	quality	NOUN
easat-8723	241	25	.	.	PUNCT
easat-8723	242	1	7	7	X
easat-8723	242	2	.	.	X
easat-8723	242	3	conclusions	conclusion	NOUN
easat-8723	242	4	and	and	CCONJ
easat-8723	242	5	implications	implication	NOUN
easat-8723	242	6	7.1	7.1	NUM
easat-8723	242	7	.	.	PUNCT
easat-8723	243	1	conclusions	conclusion	NOUN
easat-8723	243	2	the	the	DET
easat-8723	243	3	study	study	NOUN
easat-8723	243	4	on	on	ADP
easat-8723	243	5	the	the	DET
easat-8723	243	6	impact	impact	NOUN
easat-8723	243	7	of	of	ADP
easat-8723	243	8	return	return	NOUN
easat-8723	243	9	policy	policy	NOUN
easat-8723	243	10	on	on	ADP
easat-8723	243	11	online	online	ADJ
easat-8723	243	12	shopping	shopping	NOUN
easat-8723	243	13	intention	intention	NOUN
easat-8723	243	14	of	of	ADP
easat-8723	243	15	consumers	consumer	NOUN
easat-8723	243	16	in	in	ADP
easat-8723	243	17	hcmc	hcmc	PROPN
easat-8723	243	18	has	have	AUX
easat-8723	243	19	solved	solve	VERB
easat-8723	243	20	the	the	DET
easat-8723	243	21	following	following	ADJ
easat-8723	243	22	objectives	objective	NOUN
easat-8723	243	23	:	:	PUNCT
easat-8723	243	24	identifying	identify	VERB
easat-8723	243	25	factors	factor	NOUN
easat-8723	243	26	affecting	affect	VERB
easat-8723	243	27	perceived	perceive	VERB
easat-8723	243	28	service	service	NOUN
easat-8723	243	29	quality	quality	NOUN
easat-8723	243	30	and	and	CCONJ
easat-8723	243	31	online	online	NOUN
easat-8723	243	32	shopping	shopping	NOUN
easat-8723	243	33	intention	intention	NOUN
easat-8723	243	34	of	of	ADP
easat-8723	243	35	consumers	consumer	NOUN
easat-8723	243	36	;	;	PUNCT
easat-8723	243	37	measuring	measure	VERB
easat-8723	243	38	the	the	DET
easat-8723	243	39	impact	impact	NOUN
easat-8723	243	40	of	of	ADP
easat-8723	243	41	factors	factor	NOUN
easat-8723	243	42	on	on	ADP
easat-8723	243	43	perceived	perceive	VERB
easat-8723	243	44	service	service	NOUN
easat-8723	243	45	quality	quality	NOUN
easat-8723	243	46	and	and	CCONJ
easat-8723	243	47	online	online	NOUN
easat-8723	243	48	shopping	shopping	NOUN
easat-8723	243	49	intention	intention	NOUN
easat-8723	243	50	of	of	ADP
easat-8723	243	51	consumers	consumer	NOUN
easat-8723	243	52	;	;	PUNCT
easat-8723	243	53	evaluating	evaluate	VERB
easat-8723	243	54	the	the	DET
easat-8723	243	55	mediating	mediate	VERB
easat-8723	243	56	effect	effect	NOUN
easat-8723	243	57	of	of	ADP
easat-8723	243	58	perceived	perceive	VERB
easat-8723	243	59	service	service	NOUN
easat-8723	243	60	quality	quality	NOUN
easat-8723	243	61	in	in	ADP
easat-8723	243	62	return	return	NOUN
easat-8723	243	63	policy	policy	NOUN
easat-8723	243	64	on	on	ADP
easat-8723	243	65	online	online	ADJ
easat-8723	243	66	shopping	shopping	NOUN
easat-8723	243	67	intention	intention	NOUN
easat-8723	243	68	;	;	PUNCT
easat-8723	243	69	and	and	CCONJ
easat-8723	243	70	proposing	propose	VERB
easat-8723	243	71	some	some	DET
easat-8723	243	72	managerial	managerial	ADJ
easat-8723	243	73	implications	implication	NOUN
easat-8723	243	74	to	to	PART
easat-8723	243	75	help	help	VERB
easat-8723	243	76	businesses	business	NOUN
easat-8723	243	77	and	and	CCONJ
easat-8723	243	78	retailers	retailer	NOUN
easat-8723	243	79	improve	improve	VERB
easat-8723	243	80	online	online	ADJ
easat-8723	243	81	shopping	shopping	NOUN
easat-8723	243	82	intention	intention	NOUN
easat-8723	243	83	of	of	ADP
easat-8723	243	84	consumers	consumer	NOUN
easat-8723	243	85	.	.	PUNCT
easat-8723	244	1	the	the	DET
easat-8723	244	2	study	study	NOUN
easat-8723	244	3	found	find	VERB
easat-8723	244	4	that	that	SCONJ
easat-8723	244	5	the	the	DET
easat-8723	244	6	factors	factor	NOUN
easat-8723	244	7	affecting	affect	VERB
easat-8723	244	8	online	online	ADJ
easat-8723	244	9	shopping	shopping	NOUN
easat-8723	244	10	intention	intention	NOUN
easat-8723	244	11	through	through	ADP
easat-8723	244	12	the	the	DET
easat-8723	244	13	mediating	mediate	VERB
easat-8723	244	14	role	role	NOUN
easat-8723	244	15	of	of	ADP
easat-8723	244	16	perceived	perceive	VERB
easat-8723	244	17	service	service	NOUN
easat-8723	244	18	quality	quality	NOUN
easat-8723	244	19	include	include	VERB
easat-8723	244	20	4	4	NUM
easat-8723	244	21	factors	factor	NOUN
easat-8723	244	22	arranged	arrange	VERB
easat-8723	244	23	in	in	ADP
easat-8723	244	24	descending	descend	VERB
easat-8723	244	25	order	order	NOUN
easat-8723	244	26	:	:	PUNCT
easat-8723	244	27	(	(	PUNCT
easat-8723	244	28	i	i	NOUN
easat-8723	244	29	)	)	PUNCT
easat-8723	244	30	reimbursement	reimbursement	NOUN
easat-8723	244	31	effort	effort	NOUN
easat-8723	244	32	(	(	PUNCT
easat-8723	244	33	standardized	standardized	ADJ
easat-8723	244	34	coefficient	coefficient	NOUN
easat-8723	244	35	is	be	AUX
easat-8723	244	36	0.223	0.223	NUM
easat-8723	244	37	)	)	PUNCT
easat-8723	244	38	;	;	PUNCT
easat-8723	244	39	(	(	PUNCT
easat-8723	244	40	ii	ii	NOUN
easat-8723	244	41	)	)	PUNCT
easat-8723	244	42	reimbursement	reimbursement	NOUN
easat-8723	244	43	cost	cost	NOUN
easat-8723	244	44	(	(	PUNCT
easat-8723	244	45	0.213	0.213	NUM
easat-8723	244	46	)	)	PUNCT
easat-8723	244	47	;	;	PUNCT
easat-8723	244	48	(	(	PUNCT
easat-8723	244	49	iii	iii	X
easat-8723	244	50	)	)	PUNCT
easat-8723	244	51	exchange	exchange	NOUN
easat-8723	244	52	(	(	PUNCT
easat-8723	244	53	0.199	0.199	NUM
easat-8723	244	54	)	)	PUNCT
easat-8723	244	55	;	;	PUNCT
easat-8723	244	56	and	and	CCONJ
easat-8723	244	57	(	(	PUNCT
easat-8723	244	58	iv	iv	X
easat-8723	244	59	)	)	PUNCT
easat-8723	244	60	reimbursement	reimbursement	NOUN
easat-8723	244	61	time	time	NOUN
easat-8723	244	62	(	(	PUNCT
easat-8723	244	63	0.179	0.179	NUM
easat-8723	244	64	)	)	PUNCT
easat-8723	244	65	.	.	PUNCT
easat-8723	245	1	the	the	DET
easat-8723	245	2	factor	factor	NOUN
easat-8723	245	3	with	with	ADP
easat-8723	245	4	the	the	DET
easat-8723	245	5	strongest	strong	ADJ
easat-8723	245	6	impact	impact	NOUN
easat-8723	245	7	on	on	ADP
easat-8723	245	8	online	online	ADJ
easat-8723	245	9	shopping	shopping	NOUN
easat-8723	245	10	intention	intention	NOUN
easat-8723	245	11	is	be	AUX
easat-8723	245	12	perceived	perceive	VERB
easat-8723	245	13	service	service	NOUN
easat-8723	245	14	quality	quality	NOUN
easat-8723	245	15	(	(	PUNCT
easat-8723	245	16	standardized	standardized	ADJ
easat-8723	245	17	coefficient	coefficient	NOUN
easat-8723	245	18	is	be	AUX
easat-8723	245	19	0.500	0.500	NUM
easat-8723	245	20	)	)	PUNCT
easat-8723	245	21	.	.	PUNCT
easat-8723	246	1	on	on	ADP
easat-8723	246	2	that	that	DET
easat-8723	246	3	basis	basis	NOUN
easat-8723	246	4	,	,	PUNCT
easat-8723	246	5	the	the	DET
easat-8723	246	6	author	author	NOUN
easat-8723	246	7	proposes	propose	VERB
easat-8723	246	8	managerial	managerial	ADJ
easat-8723	246	9	implications	implication	NOUN
easat-8723	246	10	arranged	arrange	VERB
easat-8723	246	11	according	accord	VERB
easat-8723	246	12	to	to	ADP
easat-8723	246	13	the	the	DET
easat-8723	246	14	priority	priority	NOUN
easat-8723	246	15	of	of	ADP
easat-8723	246	16	influence	influence	NOUN
easat-8723	246	17	of	of	ADP
easat-8723	246	18	factors	factor	NOUN
easat-8723	246	19	affecting	affect	VERB
easat-8723	246	20	consumers	consumer	NOUN
easat-8723	246	21	'	'	PART
easat-8723	246	22	online	online	ADJ
easat-8723	246	23	shopping	shopping	NOUN
easat-8723	246	24	intention	intention	NOUN
easat-8723	246	25	,	,	PUNCT
easat-8723	246	26	in	in	ADP
easat-8723	246	27	which	which	PRON
easat-8723	246	28	perceived	perceive	VERB
easat-8723	246	29	service	service	NOUN
easat-8723	246	30	quality	quality	NOUN
easat-8723	246	31	plays	play	VERB
easat-8723	246	32	a	a	DET
easat-8723	246	33	mediating	mediate	VERB
easat-8723	246	34	role	role	NOUN
easat-8723	246	35	.	.	PUNCT
easat-8723	247	1	7.2	7.2	NUM
easat-8723	247	2	.	.	PUNCT
easat-8723	247	3	implications	implication	NOUN
easat-8723	247	4	firstly	firstly	ADV
easat-8723	247	5	,	,	PUNCT
easat-8723	247	6	the	the	DET
easat-8723	247	7	perceived	perceive	VERB
easat-8723	247	8	quality	quality	NOUN
easat-8723	247	9	of	of	ADP
easat-8723	247	10	service	service	NOUN
easat-8723	247	11	:	:	PUNCT
easat-8723	247	12	businesses	business	NOUN
easat-8723	247	13	and	and	CCONJ
easat-8723	247	14	retailers	retailer	NOUN
easat-8723	247	15	need	need	VERB
easat-8723	247	16	to	to	PART
easat-8723	247	17	develop	develop	VERB
easat-8723	247	18	strategies	strategy	NOUN
easat-8723	247	19	to	to	PART
easat-8723	247	20	improve	improve	VERB
easat-8723	247	21	the	the	DET
easat-8723	247	22	perceived	perceive	VERB
easat-8723	247	23	service	service	NOUN
easat-8723	247	24	quality	quality	NOUN
easat-8723	247	25	of	of	ADP
easat-8723	247	26	consumers	consumer	NOUN
easat-8723	247	27	by	by	ADP
easat-8723	247	28	developing	develop	VERB
easat-8723	247	29	branding	branding	NOUN
easat-8723	247	30	strategies	strategy	NOUN
easat-8723	247	31	,	,	PUNCT
easat-8723	247	32	reasonable	reasonable	ADJ
easat-8723	247	33	return	return	NOUN
easat-8723	247	34	policies	policy	NOUN
easat-8723	247	35	that	that	PRON
easat-8723	247	36	ensure	ensure	VERB
easat-8723	247	37	compliance	compliance	NOUN
easat-8723	247	38	with	with	ADP
easat-8723	247	39	the	the	DET
easat-8723	247	40	terms	term	NOUN
easat-8723	247	41	of	of	ADP
easat-8723	247	42	the	the	DET
easat-8723	247	43	policy	policy	NOUN
easat-8723	247	44	to	to	PART
easat-8723	247	45	ensure	ensure	VERB
easat-8723	247	46	consumer	consumer	NOUN
easat-8723	247	47	trust	trust	NOUN
easat-8723	247	48	.	.	PUNCT
easat-8723	248	1	businesses	business	NOUN
easat-8723	248	2	and	and	CCONJ
easat-8723	248	3	retailers	retailer	NOUN
easat-8723	248	4	should	should	AUX
easat-8723	248	5	improve	improve	VERB
easat-8723	248	6	their	their	PRON
easat-8723	248	7	staff	staff	NOUN
easat-8723	248	8	,	,	PUNCT
easat-8723	248	9	invest	invest	VERB
easat-8723	248	10	in	in	ADP
easat-8723	248	11	,	,	PUNCT
easat-8723	248	12	train	train	NOUN
easat-8723	248	13	and	and	CCONJ
easat-8723	248	14	coach	coach	VERB
easat-8723	248	15	their	their	PRON
easat-8723	248	16	staff	staff	NOUN
easat-8723	248	17	in	in	ADP
easat-8723	248	18	the	the	DET
easat-8723	248	19	process	process	NOUN
easat-8723	248	20	of	of	ADP
easat-8723	248	21	supporting	support	VERB
easat-8723	248	22	and	and	CCONJ
easat-8723	248	23	advising	advise	VERB
easat-8723	248	24	customers	customer	NOUN
easat-8723	248	25	when	when	SCONJ
easat-8723	248	26	they	they	PRON
easat-8723	248	27	encounter	encounter	VERB
easat-8723	248	28	product	product	NOUN
easat-8723	248	29	problems	problem	NOUN
easat-8723	248	30	during	during	ADP
easat-8723	248	31	the	the	DET
easat-8723	248	32	shopping	shopping	NOUN
easat-8723	248	33	process	process	NOUN
easat-8723	248	34	.	.	PUNCT
easat-8723	249	1	secondly	secondly	ADV
easat-8723	249	2	,	,	PUNCT
easat-8723	249	3	the	the	DET
easat-8723	249	4	reimbursement	reimbursement	NOUN
easat-8723	249	5	effort	effort	NOUN
easat-8723	249	6	factor	factor	NOUN
easat-8723	249	7	:	:	PUNCT
easat-8723	249	8	businesses	business	NOUN
easat-8723	249	9	need	need	VERB
easat-8723	249	10	to	to	PART
easat-8723	249	11	create	create	VERB
easat-8723	249	12	easy	easy	ADJ
easat-8723	249	13	return	return	NOUN
easat-8723	249	14	steps	step	NOUN
easat-8723	249	15	that	that	PRON
easat-8723	249	16	do	do	AUX
easat-8723	249	17	not	not	PART
easat-8723	249	18	require	require	VERB
easat-8723	249	19	much	much	ADJ
easat-8723	249	20	effort	effort	NOUN
easat-8723	249	21	from	from	ADP
easat-8723	249	22	consumers	consumer	NOUN
easat-8723	249	23	such	such	ADJ
easat-8723	249	24	as	as	ADP
easat-8723	249	25	:	:	PUNCT
easat-8723	249	26	easy	easy	ADJ
easat-8723	249	27	form	form	NOUN
easat-8723	249	28	filling	filling	NOUN
easat-8723	249	29	,	,	PUNCT
easat-8723	249	30	consumers	consumer	NOUN
easat-8723	249	31	need	need	VERB
easat-8723	249	32	to	to	PART
easat-8723	249	33	fill	fill	VERB
easat-8723	249	34	in	in	ADP
easat-8723	249	35	information	information	NOUN
easat-8723	249	36	and	and	CCONJ
easat-8723	249	37	images	image	NOUN
easat-8723	249	38	related	relate	VERB
easat-8723	249	39	to	to	ADP
easat-8723	249	40	the	the	DET
easat-8723	249	41	product	product	NOUN
easat-8723	249	42	they	they	PRON
easat-8723	249	43	want	want	VERB
easat-8723	249	44	to	to	PART
easat-8723	249	45	return	return	VERB
easat-8723	249	46	.	.	PUNCT
easat-8723	250	1	businesses	business	NOUN
easat-8723	250	2	coordinate	coordinate	VERB
easat-8723	250	3	the	the	DET
easat-8723	250	4	shipping	shipping	NOUN
easat-8723	250	5	department	department	NOUN
easat-8723	250	6	to	to	ADP
easat-8723	250	7	the	the	DET
easat-8723	250	8	customer	customer	NOUN
easat-8723	250	9	's	's	PART
easat-8723	250	10	address	address	NOUN
easat-8723	250	11	to	to	PART
easat-8723	250	12	receive	receive	VERB
easat-8723	250	13	the	the	DET
easat-8723	250	14	returned	return	VERB
easat-8723	250	15	product	product	NOUN
easat-8723	250	16	without	without	ADP
easat-8723	250	17	the	the	DET
easat-8723	250	18	customer	customer	NOUN
easat-8723	250	19	having	have	VERB
easat-8723	250	20	to	to	PART
easat-8723	250	21	go	go	VERB
easat-8723	250	22	to	to	ADP
easat-8723	250	23	the	the	DET
easat-8723	250	24	product	product	NOUN
easat-8723	250	25	return	return	NOUN
easat-8723	250	26	location	location	NOUN
easat-8723	250	27	.	.	PUNCT
easat-8723	251	1	thirdly	thirdly	ADV
easat-8723	251	2	,	,	PUNCT
easat-8723	251	3	the	the	DET
easat-8723	251	4	reimbursement	reimbursement	NOUN
easat-8723	251	5	cost	cost	NOUN
easat-8723	251	6	factor	factor	NOUN
easat-8723	251	7	:	:	PUNCT
easat-8723	251	8	businesses	business	NOUN
easat-8723	251	9	come	come	VERB
easat-8723	251	10	up	up	ADP
easat-8723	251	11	with	with	ADP
easat-8723	251	12	cost	cost	NOUN
easat-8723	251	13	strategies	strategy	NOUN
easat-8723	251	14	to	to	PART
easat-8723	251	15	enhance	enhance	VERB
easat-8723	251	16	consumers	consumer	NOUN
easat-8723	251	17	'	'	PART
easat-8723	251	18	online	online	ADJ
easat-8723	251	19	shopping	shopping	NOUN
easat-8723	251	20	intentions	intention	NOUN
easat-8723	251	21	and	and	CCONJ
easat-8723	251	22	perceived	perceive	VERB
easat-8723	251	23	quality	quality	NOUN
easat-8723	251	24	:	:	PUNCT
easat-8723	251	25	(	(	PUNCT
easat-8723	251	26	i	i	NOUN
easat-8723	251	27	)	)	PUNCT
easat-8723	251	28	businesses	business	NOUN
easat-8723	251	29	come	come	VERB
easat-8723	251	30	up	up	ADP
easat-8723	251	31	with	with	ADP
easat-8723	251	32	strategies	strategy	NOUN
easat-8723	251	33	to	to	PART
easat-8723	251	34	subsidize	subsidize	VERB
easat-8723	251	35	return	return	VERB
easat-8723	251	36	shipping	shipping	NOUN
easat-8723	251	37	costs	cost	NOUN
easat-8723	251	38	to	to	PART
easat-8723	251	39	increase	increase	VERB
easat-8723	251	40	consumers	consumer	NOUN
easat-8723	251	41	'	'	PART
easat-8723	251	42	online	online	ADJ
easat-8723	251	43	shopping	shopping	NOUN
easat-8723	251	44	intentions	intention	NOUN
easat-8723	251	45	;	;	PUNCT
easat-8723	251	46	and	and	CCONJ
easat-8723	251	47	(	(	PUNCT
easat-8723	251	48	ii	ii	NOUN
easat-8723	251	49	)	)	PUNCT
easat-8723	251	50	businesses	business	NOUN
easat-8723	251	51	limit	limit	VERB
easat-8723	251	52	penalties	penalty	NOUN
easat-8723	251	53	when	when	SCONJ
easat-8723	251	54	customers	customer	NOUN
easat-8723	251	55	return	return	VERB
easat-8723	251	56	products	product	NOUN
easat-8723	251	57	.	.	PUNCT
easat-8723	252	1	fourthly	fourthly	ADV
easat-8723	252	2	,	,	PUNCT
easat-8723	252	3	the	the	DET
easat-8723	252	4	exchange	exchange	NOUN
easat-8723	252	5	factor	factor	NOUN
easat-8723	252	6	:	:	PUNCT
easat-8723	252	7	businesses	business	NOUN
easat-8723	252	8	and	and	CCONJ
easat-8723	252	9	retailers	retailer	NOUN
easat-8723	252	10	need	need	VERB
easat-8723	252	11	to	to	PART
easat-8723	252	12	establish	establish	VERB
easat-8723	252	13	policies	policy	NOUN
easat-8723	252	14	on	on	ADP
easat-8723	252	15	exchanges	exchange	NOUN
easat-8723	252	16	between	between	ADP
easat-8723	252	17	consumers	consumer	NOUN
easat-8723	252	18	such	such	ADJ
easat-8723	252	19	as	as	ADP
easat-8723	252	20	:	:	PUNCT
easat-8723	252	21	(	(	PUNCT
easat-8723	252	22	i	i	NOUN
easat-8723	252	23	)	)	PUNCT
easat-8723	252	24	businesses	business	NOUN
easat-8723	252	25	and	and	CCONJ
easat-8723	252	26	retailers	retailer	NOUN
easat-8723	252	27	establish	establish	VERB
easat-8723	252	28	refund	refund	NOUN
easat-8723	252	29	policies	policy	NOUN
easat-8723	252	30	when	when	SCONJ
easat-8723	252	31	customers	customer	NOUN
easat-8723	252	32	return	return	VERB
easat-8723	252	33	products	product	NOUN
easat-8723	252	34	such	such	ADJ
easat-8723	252	35	as	as	ADP
easat-8723	252	36	100	100	NUM
easat-8723	252	37	%	%	NOUN
easat-8723	252	38	refund	refund	NOUN
easat-8723	252	39	in	in	ADP
easat-8723	252	40	case	case	NOUN
easat-8723	252	41	of	of	ADP
easat-8723	252	42	defective	defective	ADJ
easat-8723	252	43	products	product	NOUN
easat-8723	252	44	from	from	ADP
easat-8723	252	45	businesses	business	NOUN
easat-8723	252	46	and	and	CCONJ
easat-8723	252	47	retailers	retailer	NOUN
easat-8723	252	48	.	.	PUNCT
easat-8723	253	1	in	in	ADP
easat-8723	253	2	case	case	NOUN
easat-8723	253	3	of	of	ADP
easat-8723	253	4	products	product	NOUN
easat-8723	253	5	from	from	ADP
easat-8723	253	6	consumers	consumer	NOUN
easat-8723	253	7	,	,	PUNCT
easat-8723	253	8	businesses	business	NOUN
easat-8723	253	9	and	and	CCONJ
easat-8723	253	10	retailers	retailer	NOUN
easat-8723	253	11	will	will	AUX
easat-8723	253	12	consider	consider	VERB
easat-8723	253	13	and	and	CCONJ
easat-8723	253	14	handle	handle	VERB
easat-8723	253	15	them	they	PRON
easat-8723	253	16	most	most	ADV
easat-8723	253	17	appropriately	appropriately	ADV
easat-8723	253	18	based	base	VERB
easat-8723	253	19	on	on	ADP
easat-8723	253	20	the	the	DET
easat-8723	253	21	condition	condition	NOUN
easat-8723	253	22	of	of	ADP
easat-8723	253	23	the	the	DET
easat-8723	253	24	product	product	NOUN
easat-8723	253	25	that	that	PRON
easat-8723	253	26	the	the	DET
easat-8723	253	27	consumer	consumer	NOUN
easat-8723	253	28	returns	return	NOUN
easat-8723	253	29	;	;	PUNCT
easat-8723	253	30	and	and	CCONJ
easat-8723	253	31	(	(	PUNCT
easat-8723	253	32	2	2	X
easat-8723	253	33	)	)	PUNCT
easat-8723	253	34	businesses	business	NOUN
easat-8723	253	35	and	and	CCONJ
easat-8723	253	36	retailers	retailer	NOUN
easat-8723	253	37	send	send	VERB
easat-8723	253	38	customers	customer	NOUN
easat-8723	253	39	similar	similar	ADJ
easat-8723	253	40	products	product	NOUN
easat-8723	253	41	with	with	ADP
easat-8723	253	42	the	the	DET
easat-8723	253	43	same	same	ADJ
easat-8723	253	44	value	value	NOUN
easat-8723	253	45	as	as	ADP
easat-8723	253	46	the	the	DET
easat-8723	253	47	returned	return	VERB
easat-8723	253	48	product	product	NOUN
easat-8723	253	49	,	,	PUNCT
easat-8723	253	50	helping	help	VERB
easat-8723	253	51	to	to	PART
easat-8723	253	52	increase	increase	VERB
easat-8723	253	53	online	online	ADJ
easat-8723	253	54	765	765	NUM
easat-8723	253	55	edelweiss	edelweiss	PROPN
easat-8723	253	56	applied	apply	VERB
easat-8723	253	57	science	science	NOUN
easat-8723	253	58	and	and	CCONJ
easat-8723	253	59	technology	technology	NOUN
easat-8723	253	60	issn	issn	PROPN
easat-8723	253	61	:	:	PUNCT
easat-8723	253	62	2576	2576	NUM
easat-8723	253	63	-	-	SYM
easat-8723	253	64	8484	8484	NUM
easat-8723	253	65	vol	vol	NOUN
easat-8723	253	66	.	.	PROPN
easat-8723	254	1	9	9	NUM
easat-8723	254	2	,	,	PUNCT
easat-8723	254	3	no	no	INTJ
easat-8723	254	4	.	.	NOUN
easat-8723	255	1	7	7	NUM
easat-8723	255	2	:	:	SYM
easat-8723	255	3	754	754	NUM
easat-8723	255	4	-	-	SYM
easat-8723	255	5	766	766	NUM
easat-8723	255	6	,	,	PUNCT
easat-8723	255	7	2025	2025	NUM
easat-8723	255	8	doi	doi	NOUN
easat-8723	255	9	:	:	PUNCT
easat-8723	255	10	10.55214/25768484.v9i7.8723	10.55214/25768484.v9i7.8723	NUM
easat-8723	255	11	©	©	PROPN
easat-8723	255	12	2025	2025	NUM
easat-8723	255	13	by	by	ADP
easat-8723	255	14	the	the	DET
easat-8723	255	15	authors	author	NOUN
easat-8723	255	16	;	;	PUNCT
easat-8723	255	17	licensee	licensee	PROPN
easat-8723	255	18	learning	learn	VERB
easat-8723	255	19	gate	gate	NOUN
easat-8723	255	20	shopping	shopping	NOUN
easat-8723	255	21	intentions	intention	NOUN
easat-8723	255	22	from	from	ADP
easat-8723	255	23	consumers	consumer	NOUN
easat-8723	255	24	.	.	PUNCT
easat-8723	256	1	fifthly	fifthly	ADV
easat-8723	256	2	,	,	PUNCT
easat-8723	256	3	the	the	DET
easat-8723	256	4	reimbursemen	reimburseman	NOUN
easat-8723	256	5	time	time	NOUN
easat-8723	256	6	factor	factor	NOUN
easat-8723	256	7	:	:	PUNCT
easat-8723	256	8	businesses	business	NOUN
easat-8723	256	9	and	and	CCONJ
easat-8723	256	10	retailers	retailer	NOUN
easat-8723	256	11	need	need	VERB
easat-8723	256	12	to	to	PART
easat-8723	256	13	provide	provide	VERB
easat-8723	256	14	a	a	DET
easat-8723	256	15	suitable	suitable	ADJ
easat-8723	256	16	return	return	NOUN
easat-8723	256	17	period	period	NOUN
easat-8723	256	18	for	for	ADP
easat-8723	256	19	consumers	consumer	NOUN
easat-8723	256	20	:	:	PUNCT
easat-8723	256	21	(	(	PUNCT
easat-8723	256	22	i	i	NOUN
easat-8723	256	23	)	)	PUNCT
easat-8723	256	24	set	set	VERB
easat-8723	256	25	a	a	DET
easat-8723	256	26	7	7	NUM
easat-8723	256	27	-	-	PUNCT
easat-8723	256	28	day	day	NOUN
easat-8723	256	29	return	return	NOUN
easat-8723	256	30	period	period	NOUN
easat-8723	256	31	for	for	ADP
easat-8723	256	32	clothing	clothing	NOUN
easat-8723	256	33	,	,	PUNCT
easat-8723	256	34	cosmetics	cosmetic	NOUN
easat-8723	256	35	,	,	PUNCT
easat-8723	256	36	etc	etc	X
easat-8723	256	37	.	.	X
easat-8723	256	38	;	;	PUNCT
easat-8723	256	39	(	(	PUNCT
easat-8723	256	40	ii	ii	NOUN
easat-8723	256	41	)	)	PUNCT
easat-8723	256	42	30	30	NUM
easat-8723	256	43	days	day	NOUN
easat-8723	256	44	for	for	ADP
easat-8723	256	45	household	household	NOUN
easat-8723	256	46	items	item	NOUN
easat-8723	256	47	and	and	CCONJ
easat-8723	256	48	large	large	ADJ
easat-8723	256	49	-	-	PUNCT
easat-8723	256	50	ticket	ticket	NOUN
easat-8723	256	51	items	item	NOUN
easat-8723	256	52	such	such	ADJ
easat-8723	256	53	as	as	ADP
easat-8723	256	54	watches	watch	NOUN
easat-8723	256	55	,	,	PUNCT
easat-8723	256	56	phones	phone	NOUN
easat-8723	256	57	,	,	PUNCT
easat-8723	256	58	etc	etc	X
easat-8723	256	59	.	.	X
easat-8723	257	1	so	so	SCONJ
easat-8723	257	2	that	that	SCONJ
easat-8723	257	3	consumers	consumer	NOUN
easat-8723	257	4	can	can	AUX
easat-8723	257	5	feel	feel	VERB
easat-8723	257	6	secure	secure	ADJ
easat-8723	257	7	in	in	ADP
easat-8723	257	8	preparing	prepare	VERB
easat-8723	257	9	to	to	PART
easat-8723	257	10	return	return	VERB
easat-8723	257	11	the	the	DET
easat-8723	257	12	goods	good	NOUN
easat-8723	257	13	.	.	PUNCT
easat-8723	258	1	transparency	transparency	NOUN
easat-8723	258	2	:	:	PUNCT
easat-8723	258	3	the	the	DET
easat-8723	258	4	authors	author	NOUN
easat-8723	258	5	confirm	confirm	VERB
easat-8723	258	6	that	that	SCONJ
easat-8723	258	7	the	the	DET
easat-8723	258	8	manuscript	manuscript	NOUN
easat-8723	258	9	is	be	AUX
easat-8723	258	10	an	an	DET
easat-8723	258	11	honest	honest	ADJ
easat-8723	258	12	,	,	PUNCT
easat-8723	258	13	accurate	accurate	ADJ
easat-8723	258	14	,	,	PUNCT
easat-8723	258	15	and	and	CCONJ
easat-8723	258	16	transparent	transparent	ADJ
easat-8723	258	17	account	account	NOUN
easat-8723	258	18	of	of	ADP
easat-8723	258	19	the	the	DET
easat-8723	258	20	study	study	NOUN
easat-8723	258	21	;	;	PUNCT
easat-8723	258	22	that	that	SCONJ
easat-8723	258	23	no	no	DET
easat-8723	258	24	vital	vital	ADJ
easat-8723	258	25	features	feature	NOUN
easat-8723	258	26	of	of	ADP
easat-8723	258	27	the	the	DET
easat-8723	258	28	study	study	NOUN
easat-8723	258	29	have	have	AUX
easat-8723	258	30	been	be	AUX
easat-8723	258	31	omitted	omit	VERB
easat-8723	258	32	;	;	PUNCT
easat-8723	258	33	and	and	CCONJ
easat-8723	258	34	that	that	SCONJ
easat-8723	258	35	any	any	DET
easat-8723	258	36	discrepancies	discrepancy	NOUN
easat-8723	258	37	from	from	ADP
easat-8723	258	38	the	the	DET
easat-8723	258	39	study	study	NOUN
easat-8723	258	40	as	as	SCONJ
easat-8723	258	41	planned	plan	VERB
easat-8723	258	42	have	have	AUX
easat-8723	258	43	been	be	AUX
easat-8723	258	44	explained	explain	VERB
easat-8723	258	45	.	.	PUNCT
easat-8723	259	1	this	this	DET
easat-8723	259	2	study	study	NOUN
easat-8723	259	3	followed	follow	VERB
easat-8723	259	4	all	all	DET
easat-8723	259	5	ethical	ethical	ADJ
easat-8723	259	6	practices	practice	NOUN
easat-8723	259	7	during	during	ADP
easat-8723	259	8	writing	writing	NOUN
easat-8723	259	9	.	.	PUNCT
easat-8723	260	1	copyright	copyright	NOUN
easat-8723	260	2	:	:	PUNCT
easat-8723	260	3	©	©	PROPN
easat-8723	260	4	2025	2025	NUM
easat-8723	260	5	by	by	ADP
easat-8723	260	6	the	the	DET
easat-8723	260	7	authors	author	NOUN
easat-8723	260	8	.	.	PUNCT
easat-8723	261	1	this	this	DET
easat-8723	261	2	open	open	ADJ
easat-8723	261	3	-	-	PUNCT
easat-8723	261	4	access	access	NOUN
easat-8723	261	5	article	article	NOUN
easat-8723	261	6	is	be	AUX
easat-8723	261	7	distributed	distribute	VERB
easat-8723	261	8	under	under	ADP
easat-8723	261	9	the	the	DET
easat-8723	261	10	terms	term	NOUN
easat-8723	261	11	and	and	CCONJ
easat-8723	261	12	conditions	condition	NOUN
easat-8723	261	13	of	of	ADP
easat-8723	261	14	the	the	DET
easat-8723	261	15	creative	creative	ADJ
easat-8723	261	16	commons	common	NOUN
easat-8723	261	17	attribution	attribution	NOUN
easat-8723	261	18	(	(	PUNCT
easat-8723	261	19	cc	cc	NOUN
easat-8723	261	20	by	by	ADP
easat-8723	261	21	)	)	PUNCT
easat-8723	261	22	license	license	NOUN
easat-8723	261	23	(	(	PUNCT
easat-8723	261	24	https://creativecommons.org/licenses/by/4.0/	https://creativecommons.org/licenses/by/4.0/	PROPN
easat-8723	261	25	)	)	PUNCT
easat-8723	261	26	.	.	PUNCT
easat-8723	262	1	references	reference	NOUN
easat-8723	262	2	[	[	X
easat-8723	262	3	1	1	NUM
easat-8723	262	4	]	]	X
easat-8723	262	5	ministry	ministry	NOUN
easat-8723	262	6	of	of	ADP
easat-8723	262	7	industry	industry	NOUN
easat-8723	262	8	and	and	CCONJ
easat-8723	262	9	trade	trade	NOUN
easat-8723	262	10	of	of	ADP
easat-8723	262	11	vietnam	vietnam	PROPN
easat-8723	262	12	,	,	PUNCT
easat-8723	262	13	"	"	PUNCT
easat-8723	262	14	e	e	NOUN
easat-8723	262	15	-	-	NOUN
easat-8723	262	16	commerce	commerce	NOUN
easat-8723	262	17	and	and	CCONJ
easat-8723	262	18	digital	digital	ADJ
easat-8723	262	19	economy	economy	NOUN
easat-8723	262	20	trends	trend	NOUN
easat-8723	262	21	in	in	ADP
easat-8723	262	22	the	the	DET
easat-8723	262	23	asean	asean	ADJ
easat-8723	262	24	region	region	NOUN
easat-8723	262	25	,	,	PUNCT
easat-8723	262	26	"	"	PUNCT
easat-8723	262	27	2023	2023	NUM
easat-8723	262	28	.	.	PUNCT
easat-8723	263	1	retrieved	retrieve	VERB
easat-8723	263	2	:	:	PUNCT
easat-8723	263	3	https://moit.gov.vn/khoa-hoc-va-cong-nghe/xu-huong-thuong-mai-dien-tu-va-kinh-te-so-trong-khuvuc-asean.html	https://moit.gov.vn/khoa-hoc-va-cong-nghe/xu-huong-thuong-mai-dien-tu-va-kinh-te-so-trong-khuvuc-asean.html	PROPN
easat-8723	263	4	.	.	PUNCT
easat-8723	264	1	2023	2023	NUM
easat-8723	264	2	.	.	PUNCT
easat-8723	265	1	[	[	X
easat-8723	265	2	2	2	X
easat-8723	265	3	]	]	X
easat-8723	265	4	vietnam	vietnam	PROPN
easat-8723	265	5	e	e	PROPN
easat-8723	265	6	-	-	PROPN
easat-8723	265	7	commerce	commerce	PROPN
easat-8723	265	8	association	association	NOUN
easat-8723	265	9	,	,	PUNCT
easat-8723	265	10	"	"	PUNCT
easat-8723	265	11	vietnam	vietnam	PROPN
easat-8723	265	12	e	e	PROPN
easat-8723	265	13	-	-	PROPN
easat-8723	265	14	commerce	commerce	NOUN
easat-8723	265	15	report	report	NOUN
easat-8723	265	16	2023	2023	NUM
easat-8723	265	17	,	,	PUNCT
easat-8723	265	18	"	"	PUNCT
easat-8723	265	19	2023	2023	NUM
easat-8723	265	20	.	.	PUNCT
easat-8723	266	1	retrieved	retrieve	VERB
easat-8723	266	2	:	:	PUNCT
easat-8723	266	3	http://ebi.vecom.vn/baocao/noi-dung-bao-cao/49/bao-cao-chi-so-thuong-mai-dien-tu-viet-nam-2023.aspx	http://ebi.vecom.vn/baocao/noi-dung-bao-cao/49/bao-cao-chi-so-thuong-mai-dien-tu-viet-nam-2023.aspx	X
easat-8723	266	4	.	.	PUNCT
easat-8723	266	5	2023	2023	NUM
easat-8723	266	6	.	.	PUNCT
easat-8723	267	1	[	[	X
easat-8723	267	2	3	3	NUM
easat-8723	267	3	]	]	X
easat-8723	267	4	vnexpress	vnexpress	NOUN
easat-8723	267	5	,	,	PUNCT
easat-8723	267	6	"	"	PUNCT
easat-8723	267	7	online	online	ADJ
easat-8723	267	8	shoppers	shopper	NOUN
easat-8723	267	9	benefit	benefit	VERB
easat-8723	267	10	from	from	ADP
easat-8723	267	11	return	return	NOUN
easat-8723	267	12	and	and	CCONJ
easat-8723	267	13	refund	refund	NOUN
easat-8723	267	14	policies	policy	NOUN
easat-8723	267	15	,	,	PUNCT
easat-8723	267	16	"	"	PUNCT
easat-8723	267	17	2024	2024	NUM
easat-8723	267	18	.	.	PUNCT
easat-8723	268	1	retrieved	retrieve	VERB
easat-8723	268	2	:	:	PUNCT
easat-8723	268	3	https://vnexpress.net/nguoimua-hang-online-huong-loi-nho-chinh-sach-tra-hang-hoan-tien-4702138.html	https://vnexpress.net/nguoimua-hang-online-huong-loi-nho-chinh-sach-tra-hang-hoan-tien-4702138.html	NOUN
easat-8723	268	4	.	.	PUNCT
easat-8723	269	1	2024	2024	NUM
easat-8723	269	2	.	.	PUNCT
easat-8723	270	1	[	[	X
easat-8723	270	2	4	4	NUM
easat-8723	270	3	]	]	X
easat-8723	270	4	n.	n.	PROPN
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easat-8723	270	6	,	,	PUNCT
easat-8723	270	7	h.	h.	PROPN
easat-8723	270	8	a.	a.	NOUN
easat-8723	270	9	syrdal	syrdal	PROPN
easat-8723	270	10	,	,	PUNCT
easat-8723	270	11	and	and	CCONJ
easat-8723	270	12	r.	r.	PROPN
easat-8723	270	13	freling	freling	PROPN
easat-8723	270	14	,	,	PUNCT
easat-8723	270	15	"	"	PUNCT
easat-8723	270	16	the	the	DET
easat-8723	270	17	effect	effect	NOUN
easat-8723	270	18	of	of	ADP
easat-8723	270	19	return	return	NOUN
easat-8723	270	20	policy	policy	NOUN
easat-8723	270	21	leniency	leniency	NOUN
easat-8723	270	22	on	on	ADP
easat-8723	270	23	consumer	consumer	NOUN
easat-8723	270	24	purchase	purchase	NOUN
easat-8723	270	25	and	and	CCONJ
easat-8723	270	26	return	return	VERB
easat-8723	270	27	decisions	decision	NOUN
easat-8723	270	28	:	:	PUNCT
easat-8723	270	29	a	a	DET
easat-8723	270	30	meta	meta	ADJ
easat-8723	270	31	-	-	PUNCT
easat-8723	270	32	analytic	analytic	ADJ
easat-8723	270	33	review	review	NOUN
easat-8723	270	34	,	,	PUNCT
easat-8723	270	35	"	"	PUNCT
easat-8723	270	36	journal	journal	NOUN
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easat-8723	270	39	,	,	PUNCT
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easat-8723	270	41	.	.	PROPN
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easat-8723	270	43	,	,	PUNCT
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easat-8723	270	45	.	.	NOUN
easat-8723	270	46	2	2	NUM
easat-8723	270	47	,	,	PUNCT
easat-8723	270	48	pp	pp	ADJ
easat-8723	270	49	.	.	PUNCT
easat-8723	271	1	226	226	NUM
easat-8723	271	2	-	-	SYM
easat-8723	271	3	235	235	NUM
easat-8723	271	4	,	,	PUNCT
easat-8723	271	5	2016	2016	NUM
easat-8723	271	6	.	.	PUNCT
easat-8723	272	1	https://doi.org/10.1016/j.jretai.2015.11.002	https://doi.org/10.1016/j.jretai.2015.11.002	NOUN
easat-8723	272	2	[	[	X
easat-8723	272	3	5	5	NUM
easat-8723	272	4	]	]	PUNCT
easat-8723	272	5	m.	m.	NOUN
easat-8723	272	6	rokonuzzaman	rokonuzzaman	NOUN
easat-8723	272	7	,	,	PUNCT
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easat-8723	272	9	iyer	iyer	PROPN
easat-8723	272	10	,	,	PUNCT
easat-8723	272	11	and	and	CCONJ
easat-8723	272	12	a.	a.	PROPN
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easat-8723	272	14	,	,	PUNCT
easat-8723	272	15	"	"	PUNCT
easat-8723	272	16	return	return	VERB
easat-8723	272	17	policy	policy	NOUN
easat-8723	272	18	,	,	PUNCT
easat-8723	272	19	no	no	DET
easat-8723	272	20	joke	joke	NOUN
easat-8723	272	21	:	:	PUNCT
easat-8723	272	22	an	an	DET
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easat-8723	272	24	into	into	ADP
easat-8723	272	25	the	the	DET
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easat-8723	272	28	a	a	DET
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easat-8723	272	30	's	's	PART
easat-8723	272	31	return	return	NOUN
easat-8723	272	32	policy	policy	NOUN
easat-8723	272	33	on	on	ADP
easat-8723	272	34	consumers	consumer	NOUN
easat-8723	272	35	'	'	PART
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easat-8723	272	38	,	,	PUNCT
easat-8723	272	39	"	"	PUNCT
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easat-8723	272	43	and	and	CCONJ
easat-8723	272	44	consumer	consumer	NOUN
easat-8723	272	45	services	service	NOUN
easat-8723	272	46	,	,	PUNCT
easat-8723	272	47	vol	vol	NOUN
easat-8723	272	48	.	.	PROPN
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easat-8723	272	50	,	,	PUNCT
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easat-8723	272	53	,	,	PUNCT
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easat-8723	272	55	.	.	PUNCT
easat-8723	273	1	[	[	X
easat-8723	273	2	6	6	NUM
easat-8723	273	3	]	]	PUNCT
easat-8723	273	4	b.	b.	PROPN
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easat-8723	273	10	l.	l.	PROPN
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easat-8723	273	12	,	,	PUNCT
easat-8723	273	13	and	and	CCONJ
easat-8723	273	14	j.	j.	PROPN
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easat-8723	273	16	,	,	PUNCT
easat-8723	273	17	"	"	PUNCT
easat-8723	273	18	the	the	DET
easat-8723	273	19	impact	impact	NOUN
easat-8723	273	20	of	of	ADP
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easat-8723	273	24	-	-	NOUN
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easat-8723	273	26	's	's	PART
easat-8723	273	27	return	return	NOUN
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easat-8723	273	29	on	on	ADP
easat-8723	273	30	consumer	consumer	NOUN
easat-8723	273	31	's	's	PART
easat-8723	273	32	purchase	purchase	NOUN
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easat-8723	273	34	,	,	PUNCT
easat-8723	273	35	"	"	PUNCT
easat-8723	273	36	journal	journal	NOUN
easat-8723	273	37	of	of	ADP
easat-8723	273	38	retailing	retailing	NOUN
easat-8723	273	39	and	and	CCONJ
easat-8723	273	40	consumer	consumer	NOUN
easat-8723	273	41	services	service	NOUN
easat-8723	273	42	,	,	PUNCT
easat-8723	273	43	vol	vol	NOUN
easat-8723	273	44	.	.	PROPN
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easat-8723	273	46	,	,	PUNCT
easat-8723	273	47	p.	p.	NOUN
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easat-8723	273	49	,	,	PUNCT
easat-8723	273	50	2021	2021	NUM
easat-8723	273	51	.	.	PUNCT
easat-8723	274	1	https://doi.org/10.1016/j.jretconser.2020.102367	https://doi.org/10.1016/j.jretconser.2020.102367	PROPN
easat-8723	274	2	[	[	X
easat-8723	274	3	7	7	X
easat-8723	274	4	]	]	PUNCT
easat-8723	274	5	h.	h.	PROPN
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easat-8723	274	11	affecting	affect	VERB
easat-8723	274	12	online	online	ADJ
easat-8723	274	13	shopping	shopping	NOUN
easat-8723	274	14	intention	intention	NOUN
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easat-8723	274	17	consumers	consumer	NOUN
easat-8723	274	18	:	:	PUNCT
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easat-8723	274	20	extension	extension	NOUN
easat-8723	274	21	of	of	ADP
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easat-8723	274	24	of	of	ADP
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easat-8723	274	26	behavior	behavior	NOUN
easat-8723	274	27	,	,	PUNCT
easat-8723	274	28	"	"	PUNCT
easat-8723	274	29	vnu	vnu	PROPN
easat-8723	274	30	journal	journal	NOUN
easat-8723	274	31	of	of	ADP
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easat-8723	274	33	and	and	CCONJ
easat-8723	274	34	business	business	NOUN
easat-8723	274	35	,	,	PUNCT
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easat-8723	274	37	.	.	PROPN
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easat-8723	275	2	,	,	PUNCT
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easat-8723	275	5	4	4	NUM
easat-8723	275	6	,	,	PUNCT
easat-8723	275	7	pp	pp	ADJ
easat-8723	275	8	.	.	PUNCT
easat-8723	276	1	21	21	NUM
easat-8723	276	2	-	-	SYM
easat-8723	276	3	28	28	NUM
easat-8723	276	4	,	,	PUNCT
easat-8723	276	5	2016	2016	NUM
easat-8723	276	6	.	.	PUNCT
easat-8723	277	1	[	[	X
easat-8723	277	2	8	8	NUM
easat-8723	277	3	]	]	X
easat-8723	277	4	n.	n.	PROPN
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easat-8723	277	7	and	and	CCONJ
easat-8723	277	8	b.	b.	PROPN
easat-8723	277	9	v.	v.	PROPN
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easat-8723	277	11	,	,	PUNCT
easat-8723	277	12	"	"	PUNCT
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easat-8723	277	14	on	on	ADP
easat-8723	277	15	factors	factor	NOUN
easat-8723	277	16	affecting	affect	VERB
easat-8723	277	17	online	online	ADJ
easat-8723	277	18	shopping	shopping	NOUN
easat-8723	277	19	behavior	behavior	NOUN
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easat-8723	277	30	"	"	PUNCT
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easat-8723	277	33	science	science	NOUN
easat-8723	277	34	and	and	CCONJ
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easat-8723	277	36	industrial	industrial	PROPN
easat-8723	277	37	university	university	PROPN
easat-8723	277	38	of	of	ADP
easat-8723	277	39	ho	ho	PROPN
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easat-8723	277	41	minh	minh	PROPN
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easat-8723	277	43	,	,	PUNCT
easat-8723	277	44	vol	vol	NOUN
easat-8723	277	45	.	.	PROPN
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easat-8723	278	2	,	,	PUNCT
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easat-8723	278	5	6	6	NUM
easat-8723	278	6	,	,	PUNCT
easat-8723	278	7	pp	pp	ADJ
easat-8723	278	8	.	.	PUNCT
easat-8723	279	1	1	1	NUM
easat-8723	279	2	-	-	SYM
easat-8723	279	3	10	10	NUM
easat-8723	279	4	,	,	PUNCT
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easat-8723	279	6	.	.	PUNCT
easat-8723	280	1	[	[	X
easat-8723	280	2	9	9	NUM
easat-8723	280	3	]	]	SYM
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easat-8723	280	6	,	,	PUNCT
easat-8723	280	7	"	"	PUNCT
easat-8723	280	8	the	the	DET
easat-8723	280	9	theory	theory	NOUN
easat-8723	280	10	of	of	ADP
easat-8723	280	11	planned	plan	VERB
easat-8723	280	12	behavior	behavior	NOUN
easat-8723	280	13	,	,	PUNCT
easat-8723	280	14	"	"	PUNCT
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easat-8723	280	16	behavior	behavior	NOUN
easat-8723	280	17	and	and	CCONJ
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easat-8723	280	22	vol	vol	NOUN
easat-8723	280	23	.	.	PROPN
easat-8723	280	24	50	50	NUM
easat-8723	280	25	,	,	PUNCT
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easat-8723	280	27	.	.	NOUN
easat-8723	280	28	2	2	NUM
easat-8723	280	29	,	,	PUNCT
easat-8723	280	30	pp	pp	ADJ
easat-8723	280	31	.	.	PUNCT
easat-8723	280	32	179	179	NUM
easat-8723	280	33	-	-	SYM
easat-8723	280	34	211	211	NUM
easat-8723	280	35	,	,	PUNCT
easat-8723	280	36	1991	1991	NUM
easat-8723	280	37	.	.	PUNCT
easat-8723	281	1	https://doi.org/10.1016/0749-5978(91)90020-t	https://doi.org/10.1016/0749-5978(91)90020-t	PROPN
easat-8723	282	1	[	[	X
easat-8723	282	2	10	10	NUM
easat-8723	282	3	]	]	X
easat-8723	282	4	n.	n.	PROPN
easat-8723	282	5	delafrooz	delafrooz	PROPN
easat-8723	282	6	,	,	PUNCT
easat-8723	282	7	l.	l.	PROPN
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easat-8723	282	9	,	,	PUNCT
easat-8723	282	10	and	and	CCONJ
easat-8723	282	11	a.	a.	NOUN
easat-8723	282	12	khatibi	khatibi	NOUN
easat-8723	282	13	,	,	PUNCT
easat-8723	282	14	"	"	PUNCT
easat-8723	282	15	a	a	DET
easat-8723	282	16	research	research	NOUN
easat-8723	282	17	modeling	modeling	NOUN
easat-8723	282	18	to	to	PART
easat-8723	282	19	understand	understand	VERB
easat-8723	282	20	online	online	ADJ
easat-8723	282	21	shopping	shopping	NOUN
easat-8723	282	22	intention	intention	NOUN
easat-8723	282	23	,	,	PUNCT
easat-8723	282	24	"	"	PUNCT
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easat-8723	282	31	sciences	science	NOUN
easat-8723	282	32	,	,	PUNCT
easat-8723	282	33	vol	vol	NOUN
easat-8723	282	34	.	.	PROPN
easat-8723	282	35	5	5	NUM
easat-8723	282	36	,	,	PUNCT
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easat-8723	282	38	.	.	NOUN
easat-8723	282	39	5	5	NUM
easat-8723	282	40	,	,	PUNCT
easat-8723	282	41	pp	pp	ADJ
easat-8723	282	42	.	.	PUNCT
easat-8723	283	1	70	70	NUM
easat-8723	283	2	-	-	SYM
easat-8723	283	3	77	77	NUM
easat-8723	283	4	,	,	PUNCT
easat-8723	283	5	2011	2011	NUM
easat-8723	283	6	.	.	PUNCT
easat-8723	284	1	[	[	X
easat-8723	284	2	11	11	NUM
easat-8723	284	3	]	]	PUNCT
easat-8723	284	4	v.	v.	ADP
easat-8723	284	5	mirabi	mirabi	PROPN
easat-8723	284	6	,	,	PUNCT
easat-8723	284	7	h.	h.	PROPN
easat-8723	284	8	akbariyeh	akbariyeh	PROPN
easat-8723	284	9	,	,	PUNCT
easat-8723	284	10	and	and	CCONJ
easat-8723	284	11	h.	h.	PROPN
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easat-8723	284	13	,	,	PUNCT
easat-8723	284	14	"	"	PUNCT
easat-8723	284	15	a	a	DET
easat-8723	284	16	study	study	NOUN
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easat-8723	284	18	factors	factor	NOUN
easat-8723	284	19	affecting	affect	VERB
easat-8723	284	20	on	on	ADP
easat-8723	284	21	customers	customer	NOUN
easat-8723	284	22	purchase	purchase	NOUN
easat-8723	284	23	intention	intention	NOUN
easat-8723	284	24	,	,	PUNCT
easat-8723	284	25	"	"	PUNCT
easat-8723	284	26	journal	journal	NOUN
easat-8723	284	27	of	of	ADP
easat-8723	284	28	multidisciplinary	multidisciplinary	ADJ
easat-8723	284	29	engineering	engineering	NOUN
easat-8723	284	30	science	science	NOUN
easat-8723	284	31	and	and	CCONJ
easat-8723	284	32	technology	technology	NOUN
easat-8723	284	33	,	,	PUNCT
easat-8723	284	34	vol	vol	NOUN
easat-8723	284	35	.	.	PROPN
easat-8723	284	36	2	2	NUM
easat-8723	284	37	,	,	PUNCT
easat-8723	284	38	no	no	INTJ
easat-8723	284	39	.	.	NOUN
easat-8723	284	40	1	1	NUM
easat-8723	284	41	,	,	PUNCT
easat-8723	284	42	pp	pp	ADJ
easat-8723	284	43	.	.	PUNCT
easat-8723	285	1	28–33	28–33	NUM
easat-8723	285	2	,	,	PUNCT
easat-8723	285	3	2015	2015	NUM
easat-8723	285	4	.	.	PUNCT
easat-8723	286	1	[	[	X
easat-8723	286	2	12	12	NUM
easat-8723	286	3	]	]	X
easat-8723	286	4	n.	n.	PROPN
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easat-8723	286	7	,	,	PUNCT
easat-8723	286	8	t.	t.	PROPN
easat-8723	286	9	t.	t.	PROPN
easat-8723	286	10	hanh	hanh	PROPN
easat-8723	286	11	,	,	PUNCT
easat-8723	286	12	d.	d.	PROPN
easat-8723	286	13	n.	n.	PROPN
easat-8723	286	14	anh	anh	PROPN
easat-8723	286	15	,	,	PUNCT
easat-8723	286	16	n.	n.	PROPN
easat-8723	286	17	l.	l.	PROPN
easat-8723	286	18	m.	m.	PROPN
easat-8723	286	19	hanh	hanh	PROPN
easat-8723	286	20	,	,	PUNCT
easat-8723	286	21	h.	h.	PROPN
easat-8723	286	22	t.	t.	PROPN
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easat-8723	286	24	,	,	PUNCT
easat-8723	286	25	and	and	CCONJ
easat-8723	286	26	n.	n.	PROPN
easat-8723	286	27	d.	d.	PROPN
easat-8723	286	28	l.	l.	PROPN
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easat-8723	286	30	,	,	PUNCT
easat-8723	286	31	"	"	PUNCT
easat-8723	286	32	the	the	DET
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easat-8723	286	35	augmented	augment	VERB
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easat-8723	286	37	technology	technology	NOUN
easat-8723	286	38	on	on	ADP
easat-8723	286	39	consumers	consumer	NOUN
easat-8723	286	40	'	'	PART
easat-8723	286	41	online	online	ADJ
easat-8723	286	42	purchase	purchase	NOUN
easat-8723	286	43	intention	intention	NOUN
easat-8723	286	44	,	,	PUNCT
easat-8723	286	45	"	"	PUNCT
easat-8723	286	46	hue	hue	NOUN
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easat-8723	286	48	journal	journal	NOUN
easat-8723	286	49	of	of	ADP
easat-8723	286	50	science	science	NOUN
easat-8723	286	51	:	:	PUNCT
easat-8723	286	52	economics	economic	NOUN
easat-8723	286	53	and	and	CCONJ
easat-8723	286	54	development	development	NOUN
easat-8723	286	55	,	,	PUNCT
easat-8723	286	56	vol	vol	NOUN
easat-8723	286	57	.	.	PROPN
easat-8723	286	58	132	132	NUM
easat-8723	286	59	,	,	PUNCT
easat-8723	286	60	pp	pp	ADJ
easat-8723	286	61	.	.	PUNCT
easat-8723	287	1	19	19	NUM
easat-8723	287	2	-	-	SYM
easat-8723	287	3	38	38	NUM
easat-8723	287	4	,	,	PUNCT
easat-8723	287	5	2023	2023	NUM
easat-8723	287	6	.	.	PUNCT
easat-8723	288	1	[	[	X
easat-8723	288	2	13	13	NUM
easat-8723	288	3	]	]	PUNCT
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easat-8723	288	5	fishbein	fishbein	PROPN
easat-8723	288	6	and	and	CCONJ
easat-8723	288	7	i.	i.	PROPN
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easat-8723	288	9	,	,	PUNCT
easat-8723	288	10	belief	belief	NOUN
easat-8723	288	11	,	,	PUNCT
easat-8723	288	12	attitude	attitude	NOUN
easat-8723	288	13	,	,	PUNCT
easat-8723	288	14	intention	intention	NOUN
easat-8723	288	15	,	,	PUNCT
easat-8723	288	16	and	and	CCONJ
easat-8723	288	17	behavior	behavior	NOUN
easat-8723	288	18	:	:	PUNCT
easat-8723	288	19	an	an	DET
easat-8723	288	20	introduction	introduction	NOUN
easat-8723	288	21	to	to	ADP
easat-8723	288	22	theory	theory	NOUN
easat-8723	288	23	and	and	CCONJ
easat-8723	288	24	research	research	NOUN
easat-8723	288	25	.	.	PUNCT
easat-8723	289	1	reading	reading	NOUN
easat-8723	289	2	,	,	PUNCT
easat-8723	289	3	ma	ma	PROPN
easat-8723	289	4	:	:	PUNCT
easat-8723	289	5	addison	addison	PROPN
easat-8723	289	6	-	-	PUNCT
easat-8723	289	7	wesley	wesley	PROPN
easat-8723	289	8	,	,	PUNCT
easat-8723	289	9	1975	1975	NUM
easat-8723	289	10	.	.	PUNCT
easat-8723	290	1	[	[	X
easat-8723	290	2	14	14	NUM
easat-8723	290	3	]	]	X
easat-8723	290	4	h.	h.	PROPN
easat-8723	290	5	t.	t.	PROPN
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easat-8723	290	7	,	,	PUNCT
easat-8723	290	8	h.	h.	PROPN
easat-8723	290	9	t.	t.	PROPN
easat-8723	290	10	t.	t.	PROPN
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easat-8723	290	12	,	,	PUNCT
easat-8723	290	13	and	and	CCONJ
easat-8723	290	14	h.	h.	PROPN
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easat-8723	290	20	affecting	affect	VERB
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easat-8723	290	23	behavior	behavior	NOUN
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easat-8723	290	29	,	,	PUNCT
easat-8723	290	30	"	"	PUNCT
easat-8723	290	31	hue	hue	NOUN
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easat-8723	290	33	journal	journal	NOUN
easat-8723	290	34	of	of	ADP
easat-8723	290	35	science	science	NOUN
easat-8723	290	36	:	:	PUNCT
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easat-8723	290	38	and	and	CCONJ
easat-8723	290	39	development	development	NOUN
easat-8723	290	40	,	,	PUNCT
easat-8723	290	41	vol	vol	NOUN
easat-8723	290	42	.	.	PUNCT
easat-8723	291	1	127	127	NUM
easat-8723	291	2	,	,	PUNCT
easat-8723	291	3	no	no	INTJ
easat-8723	291	4	.	.	PUNCT
easat-8723	292	1	5a	5a	NUM
easat-8723	292	2	,	,	PUNCT
easat-8723	292	3	pp	pp	ADJ
easat-8723	292	4	.	.	PUNCT
easat-8723	293	1	199–212	199–212	NUM
easat-8723	293	2	,	,	PUNCT
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easat-8723	293	4	.	.	PUNCT
easat-8723	294	1	[	[	X
easat-8723	294	2	15	15	NUM
easat-8723	294	3	]	]	X
easat-8723	294	4	a.	a.	NOUN
easat-8723	294	5	m.	m.	PROPN
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easat-8723	294	7	,	,	PUNCT
easat-8723	294	8	"	"	PUNCT
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easat-8723	294	10	signaling	signal	VERB
easat-8723	294	11	:	:	PUNCT
easat-8723	294	12	informational	informational	ADJ
easat-8723	294	13	transfer	transfer	NOUN
easat-8723	294	14	in	in	ADP
easat-8723	294	15	hiring	hire	VERB
easat-8723	294	16	and	and	CCONJ
easat-8723	294	17	related	related	ADJ
easat-8723	294	18	screening	screening	NOUN
easat-8723	294	19	processes	process	NOUN
easat-8723	294	20	,	,	PUNCT
easat-8723	294	21	"	"	PUNCT
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easat-8723	294	23	.	.	PUNCT
easat-8723	295	1	[	[	X
easat-8723	295	2	16	16	NUM
easat-8723	295	3	]	]	X
easat-8723	295	4	b.	b.	PROPN
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easat-8723	295	6	and	and	CCONJ
easat-8723	295	7	z.	z.	PROPN
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easat-8723	295	9	,	,	PUNCT
easat-8723	295	10	"	"	PUNCT
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easat-8723	295	14	and	and	CCONJ
easat-8723	295	15	consumers	consumer	NOUN
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easat-8723	295	17	purchase	purchase	NOUN
easat-8723	295	18	intention	intention	NOUN
easat-8723	295	19	:	:	PUNCT
easat-8723	295	20	an	an	DET
easat-8723	295	21	uncertainty	uncertainty	NOUN
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easat-8723	295	23	perspective	perspective	NOUN
easat-8723	295	24	,	,	PUNCT
easat-8723	295	25	"	"	PUNCT
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easat-8723	295	28	management	management	NOUN
easat-8723	295	29	,	,	PUNCT
easat-8723	295	30	vol	vol	NOUN
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easat-8723	296	6	,	,	PUNCT
easat-8723	296	7	p.	p.	NOUN
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easat-8723	296	9	,	,	PUNCT
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easat-8723	298	2	17	17	NUM
easat-8723	298	3	]	]	PUNCT
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easat-8723	298	34	-	-	PUNCT
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easat-8723	298	37	:	:	PUNCT
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easat-8723	298	43	"	"	PUNCT
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easat-8723	298	48	:	:	PUNCT
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easat-8723	298	50	,	,	PUNCT
easat-8723	298	51	market	market	NOUN
easat-8723	298	52	,	,	PUNCT
easat-8723	298	53	and	and	CCONJ
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easat-8723	298	55	,	,	PUNCT
easat-8723	298	56	vol	vol	NOUN
easat-8723	298	57	.	.	PROPN
easat-8723	298	58	8	8	NUM
easat-8723	298	59	,	,	PUNCT
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easat-8723	298	61	.	.	NOUN
easat-8723	298	62	3	3	NUM
easat-8723	298	63	,	,	PUNCT
easat-8723	298	64	p.	p.	NOUN
easat-8723	298	65	136	136	NUM
easat-8723	298	66	,	,	PUNCT
easat-8723	298	67	2022	2022	NUM
easat-8723	298	68	.	.	PUNCT
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easat-8723	300	1	[	[	X
easat-8723	300	2	18	18	NUM
easat-8723	300	3	]	]	X
easat-8723	300	4	y.	y.	PROPN
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easat-8723	300	10	s.-j	s.-j	PROPN
easat-8723	300	11	.	.	PUNCT
easat-8723	301	1	joo	joo	PROPN
easat-8723	301	2	,	,	PUNCT
easat-8723	301	3	and	and	CCONJ
easat-8723	301	4	j.	j.	PROPN
easat-8723	301	5	r.	r.	PROPN
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easat-8723	301	7	,	,	PUNCT
easat-8723	301	8	"	"	PUNCT
easat-8723	301	9	the	the	DET
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easat-8723	301	12	return	return	NOUN
easat-8723	301	13	policy	policy	NOUN
easat-8723	301	14	and	and	CCONJ
easat-8723	301	15	consumers	consumer	NOUN
easat-8723	301	16	’	'	PUNCT
easat-8723	301	17	repurchase	repurchase	VERB
easat-8723	301	18	intention	intention	NOUN
easat-8723	301	19	in	in	ADP
easat-8723	301	20	online	online	ADJ
easat-8723	301	21	retailing	retailing	NOUN
easat-8723	301	22	,	,	PUNCT
easat-8723	301	23	"	"	PUNCT
easat-8723	301	24	industrial	industrial	ADJ
easat-8723	301	25	management	management	NOUN
easat-8723	301	26	&	&	CCONJ
easat-8723	301	27	data	datum	NOUN
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easat-8723	301	29	,	,	PUNCT
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easat-8723	301	31	.	.	PROPN
easat-8723	302	1	120	120	NUM
easat-8723	302	2	,	,	PUNCT
easat-8723	302	3	no	no	INTJ
easat-8723	302	4	.	.	NOUN
easat-8723	302	5	1	1	NUM
easat-8723	302	6	,	,	PUNCT
easat-8723	302	7	pp	pp	ADJ
easat-8723	302	8	.	.	PUNCT
easat-8723	303	1	21	21	NUM
easat-8723	303	2	-	-	SYM
easat-8723	303	3	39	39	NUM
easat-8723	303	4	,	,	PUNCT
easat-8723	303	5	2020	2020	NUM
easat-8723	303	6	.	.	PUNCT
easat-8723	304	1	https://creativecommons.org/licenses/by/4.0/	https://creativecommons.org/licenses/by/4.0/	PROPN
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easat-8723	304	3	https://moit.gov.vn/khoa-hoc-va-cong-nghe/xu-huong-thuong-mai-dien-tu-va-kinh-te-so-trong-khu-vuc-asean.html	https://moit.gov.vn/khoa-hoc-va-cong-nghe/xu-huong-thuong-mai-dien-tu-va-kinh-te-so-trong-khu-vuc-asean.html	PROPN
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easat-8723	306	2	:	:	SYM
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easat-8723	306	4	-	-	SYM
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easat-8723	307	2	19	19	NUM
easat-8723	307	3	]	]	X
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easat-8723	308	2	20	20	NUM
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easat-8723	312	2	-	-	SYM
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easat-8723	315	2	-	-	SYM
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easat-8723	317	2	-	-	SYM
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easat-8723	318	2	24	24	NUM
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easat-8723	322	2	-	-	SYM
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easat-8723	324	8	ordóñez	ordóñez	PROPN
easat-8723	324	9	,	,	PUNCT
easat-8723	324	10	"	"	PUNCT
easat-8723	324	11	effect	effect	NOUN
easat-8723	324	12	of	of	ADP
easat-8723	324	13	effort	effort	NOUN
easat-8723	324	14	and	and	CCONJ
easat-8723	324	15	deadlines	deadline	NOUN
easat-8723	324	16	on	on	ADP
easat-8723	324	17	consumer	consumer	NOUN
easat-8723	324	18	product	product	NOUN
easat-8723	324	19	returns	return	NOUN
easat-8723	324	20	,	,	PUNCT
easat-8723	324	21	"	"	PUNCT
easat-8723	324	22	journal	journal	NOUN
easat-8723	324	23	of	of	ADP
easat-8723	324	24	consumer	consumer	NOUN
easat-8723	324	25	psychology	psychology	NOUN
easat-8723	324	26	,	,	PUNCT
easat-8723	324	27	vol	vol	NOUN
easat-8723	324	28	.	.	PROPN
easat-8723	325	1	22	22	NUM
easat-8723	325	2	,	,	PUNCT
easat-8723	325	3	no	no	INTJ
easat-8723	325	4	.	.	NOUN
easat-8723	325	5	2	2	NUM
easat-8723	325	6	,	,	PUNCT
easat-8723	325	7	pp	pp	ADJ
easat-8723	325	8	.	.	PUNCT
easat-8723	326	1	260	260	NUM
easat-8723	326	2	-	-	SYM
easat-8723	326	3	271	271	NUM
easat-8723	326	4	,	,	PUNCT
easat-8723	326	5	2012	2012	NUM
easat-8723	326	6	.	.	PUNCT
easat-8723	327	1	https://doi.org/10.1016/j.jcps.2011.05.002	https://doi.org/10.1016/j.jcps.2011.05.002	NOUN
easat-8723	328	1	[	[	X
easat-8723	328	2	27	27	NUM
easat-8723	328	3	]	]	PUNCT
easat-8723	328	4	s.	s.	PROPN
easat-8723	328	5	l.	l.	PROPN
easat-8723	328	6	wood	wood	PROPN
easat-8723	328	7	,	,	PUNCT
easat-8723	328	8	"	"	PUNCT
easat-8723	328	9	remote	remote	ADJ
easat-8723	328	10	purchase	purchase	NOUN
easat-8723	328	11	environments	environment	NOUN
easat-8723	328	12	:	:	PUNCT
easat-8723	328	13	the	the	DET
easat-8723	328	14	influence	influence	NOUN
easat-8723	328	15	of	of	ADP
easat-8723	328	16	return	return	NOUN
easat-8723	328	17	policy	policy	NOUN
easat-8723	328	18	leniency	leniency	NOUN
easat-8723	328	19	on	on	ADP
easat-8723	328	20	two	two	NUM
easat-8723	328	21	-	-	PUNCT
easat-8723	328	22	stage	stage	NOUN
easat-8723	328	23	decision	decision	NOUN
easat-8723	328	24	processes	process	NOUN
easat-8723	328	25	,	,	PUNCT
easat-8723	328	26	"	"	PUNCT
easat-8723	328	27	journal	journal	NOUN
easat-8723	328	28	of	of	ADP
easat-8723	328	29	marketing	marketing	NOUN
easat-8723	328	30	research	research	NOUN
easat-8723	328	31	,	,	PUNCT
easat-8723	328	32	vol	vol	NOUN
easat-8723	328	33	.	.	PROPN
easat-8723	329	1	38	38	NUM
easat-8723	329	2	,	,	PUNCT
easat-8723	329	3	no	no	INTJ
easat-8723	329	4	.	.	NOUN
easat-8723	329	5	2	2	NUM
easat-8723	329	6	,	,	PUNCT
easat-8723	329	7	pp	pp	ADJ
easat-8723	329	8	.	.	PUNCT
easat-8723	330	1	157	157	NUM
easat-8723	330	2	-	-	SYM
easat-8723	330	3	169	169	NUM
easat-8723	330	4	,	,	PUNCT
easat-8723	330	5	2001	2001	NUM
easat-8723	330	6	.	.	PUNCT
easat-8723	331	1	https://doi.org/10.1509/jmkr.38.2.157.18847	https://doi.org/10.1509/jmkr.38.2.157.18847	PROPN
easat-8723	332	1	[	[	X
easat-8723	332	2	28	28	NUM
easat-8723	332	3	]	]	X
easat-8723	332	4	a.	a.	NOUN
easat-8723	332	5	parasuraman	parasuraman	NOUN
easat-8723	332	6	,	,	PUNCT
easat-8723	332	7	v.	v.	ADP
easat-8723	332	8	a.	a.	NOUN
easat-8723	332	9	zeithaml	zeithaml	PROPN
easat-8723	332	10	,	,	PUNCT
easat-8723	332	11	and	and	CCONJ
easat-8723	332	12	l.	l.	PROPN
easat-8723	332	13	l.	l.	PROPN
easat-8723	332	14	berry	berry	PROPN
easat-8723	332	15	,	,	PUNCT
easat-8723	332	16	"	"	PUNCT
easat-8723	332	17	servqual	servqual	ADJ
easat-8723	332	18	:	:	PUNCT
easat-8723	332	19	a	a	DET
easat-8723	332	20	multiple	multiple	ADJ
easat-8723	332	21	-	-	PUNCT
easat-8723	332	22	item	item	NOUN
easat-8723	332	23	scale	scale	NOUN
easat-8723	332	24	for	for	ADP
easat-8723	332	25	measuring	measure	VERB
easat-8723	332	26	consumer	consumer	NOUN
easat-8723	332	27	perceptions	perception	NOUN
easat-8723	332	28	of	of	ADP
easat-8723	332	29	service	service	NOUN
easat-8723	332	30	quality	quality	NOUN
easat-8723	332	31	,	,	PUNCT
easat-8723	332	32	"	"	PUNCT
easat-8723	332	33	journal	journal	NOUN
easat-8723	332	34	of	of	ADP
easat-8723	332	35	retailing	retailing	NOUN
easat-8723	332	36	,	,	PUNCT
easat-8723	332	37	vol	vol	NOUN
easat-8723	332	38	.	.	PROPN
easat-8723	332	39	64	64	NUM
easat-8723	332	40	,	,	PUNCT
easat-8723	332	41	no	no	INTJ
easat-8723	332	42	.	.	NOUN
easat-8723	332	43	1	1	NUM
easat-8723	332	44	,	,	PUNCT
easat-8723	332	45	pp	pp	ADJ
easat-8723	332	46	.	.	PUNCT
easat-8723	333	1	12	12	NUM
easat-8723	333	2	-	-	SYM
easat-8723	333	3	40	40	NUM
easat-8723	333	4	,	,	PUNCT
easat-8723	333	5	1988	1988	NUM
easat-8723	333	6	.	.	PUNCT
easat-8723	334	1	[	[	X
easat-8723	334	2	29	29	NUM
easat-8723	334	3	]	]	X
easat-8723	334	4	r.	r.	PROPN
easat-8723	334	5	m.	m.	PROPN
easat-8723	334	6	al	al	PROPN
easat-8723	334	7	-	-	PUNCT
easat-8723	334	8	dweeri	dweeri	PROPN
easat-8723	334	9	,	,	PUNCT
easat-8723	334	10	a.	a.	PROPN
easat-8723	334	11	ruiz	ruiz	PROPN
easat-8723	334	12	moreno	moreno	PROPN
easat-8723	334	13	,	,	PUNCT
easat-8723	334	14	f.	f.	PROPN
easat-8723	334	15	j.	j.	PROPN
easat-8723	334	16	l.	l.	PROPN
easat-8723	334	17	montes	montes	PROPN
easat-8723	334	18	,	,	PUNCT
easat-8723	334	19	z.	z.	PROPN
easat-8723	334	20	m.	m.	PROPN
easat-8723	334	21	obeidat	obeidat	PROPN
easat-8723	334	22	,	,	PUNCT
easat-8723	334	23	and	and	CCONJ
easat-8723	334	24	k.	k.	PROPN
easat-8723	334	25	m.	m.	PROPN
easat-8723	334	26	al	al	PROPN
easat-8723	334	27	-	-	PUNCT
easat-8723	334	28	dwairi	dwairi	PROPN
easat-8723	334	29	,	,	PUNCT
easat-8723	334	30	"	"	PUNCT
easat-8723	334	31	the	the	DET
easat-8723	334	32	effect	effect	NOUN
easat-8723	334	33	of	of	ADP
easat-8723	334	34	e	e	NOUN
easat-8723	334	35	-	-	NOUN
easat-8723	334	36	service	service	ADJ
easat-8723	334	37	quality	quality	NOUN
easat-8723	334	38	on	on	ADP
easat-8723	334	39	jordanian	jordanian	ADJ
easat-8723	334	40	student	student	NOUN
easat-8723	334	41	’s	’s	PART
easat-8723	334	42	e	e	NOUN
easat-8723	334	43	-	-	NOUN
easat-8723	334	44	loyalty	loyalty	NOUN
easat-8723	334	45	:	:	PUNCT
easat-8723	334	46	an	an	DET
easat-8723	334	47	empirical	empirical	ADJ
easat-8723	334	48	study	study	NOUN
easat-8723	334	49	in	in	ADP
easat-8723	334	50	online	online	ADJ
easat-8723	334	51	retailing	retailing	NOUN
easat-8723	334	52	,	,	PUNCT
easat-8723	334	53	"	"	PUNCT
easat-8723	334	54	industrial	industrial	ADJ
easat-8723	334	55	management	management	NOUN
easat-8723	334	56	&	&	CCONJ
easat-8723	334	57	data	datum	NOUN
easat-8723	334	58	systems	system	NOUN
easat-8723	334	59	,	,	PUNCT
easat-8723	334	60	vol	vol	NOUN
easat-8723	334	61	.	.	PROPN
easat-8723	334	62	119	119	NUM
easat-8723	334	63	,	,	PUNCT
easat-8723	334	64	no	no	INTJ
easat-8723	334	65	.	.	NOUN
easat-8723	334	66	4	4	NUM
easat-8723	334	67	,	,	PUNCT
easat-8723	334	68	pp	pp	ADJ
easat-8723	334	69	.	.	PUNCT
easat-8723	335	1	902	902	NUM
easat-8723	335	2	-	-	SYM
easat-8723	335	3	923	923	NUM
easat-8723	335	4	,	,	PUNCT
easat-8723	335	5	2019	2019	NUM
easat-8723	335	6	.	.	PUNCT
easat-8723	336	1	[	[	X
easat-8723	336	2	30	30	NUM
easat-8723	336	3	]	]	X
easat-8723	336	4	c.-l	c.-l	NOUN
easat-8723	336	5	.	.	PUNCT
easat-8723	337	1	hsu	hsu	PROPN
easat-8723	337	2	,	,	PUNCT
easat-8723	337	3	m.-c	m.-c	PROPN
easat-8723	337	4	.	.	PUNCT
easat-8723	338	1	chen	chen	PROPN
easat-8723	338	2	,	,	PUNCT
easat-8723	338	3	and	and	CCONJ
easat-8723	338	4	v.	v.	ADP
easat-8723	338	5	kumar	kumar	PROPN
easat-8723	338	6	,	,	PUNCT
easat-8723	338	7	"	"	PUNCT
easat-8723	338	8	how	how	SCONJ
easat-8723	338	9	social	social	ADJ
easat-8723	338	10	shopping	shopping	NOUN
easat-8723	338	11	retains	retain	VERB
easat-8723	338	12	customers	customer	NOUN
easat-8723	338	13	?	?	PUNCT
easat-8723	339	1	capturing	capture	VERB
easat-8723	339	2	the	the	DET
easat-8723	339	3	essence	essence	NOUN
easat-8723	339	4	of	of	ADP
easat-8723	339	5	website	website	NOUN
easat-8723	339	6	quality	quality	NOUN
easat-8723	339	7	and	and	CCONJ
easat-8723	339	8	relationship	relationship	NOUN
easat-8723	339	9	quality	quality	NOUN
easat-8723	339	10	,	,	PUNCT
easat-8723	339	11	"	"	PUNCT
easat-8723	339	12	total	total	ADJ
easat-8723	339	13	quality	quality	NOUN
easat-8723	339	14	management	management	NOUN
easat-8723	339	15	&	&	CCONJ
easat-8723	339	16	business	business	PROPN
easat-8723	339	17	excellence	excellence	PROPN
easat-8723	339	18	,	,	PUNCT
easat-8723	339	19	vol	vol	NOUN
easat-8723	339	20	.	.	PROPN
easat-8723	339	21	29	29	NUM
easat-8723	339	22	,	,	PUNCT
easat-8723	339	23	no	no	INTJ
easat-8723	339	24	.	.	NOUN
easat-8723	339	25	1	1	NUM
easat-8723	339	26	-	-	SYM
easat-8723	339	27	2	2	NUM
easat-8723	339	28	,	,	PUNCT
easat-8723	339	29	pp	pp	ADJ
easat-8723	339	30	.	.	PUNCT
easat-8723	340	1	161	161	NUM
easat-8723	340	2	-	-	SYM
easat-8723	340	3	184	184	NUM
easat-8723	340	4	,	,	PUNCT
easat-8723	340	5	2018	2018	NUM
easat-8723	340	6	.	.	PUNCT
easat-8723	341	1	[	[	X
easat-8723	341	2	31	31	NUM
easat-8723	341	3	]	]	PUNCT
easat-8723	341	4	a.	a.	NOUN
easat-8723	341	5	m.	m.	PROPN
easat-8723	341	6	m.	m.	PROPN
easat-8723	341	7	ibrahim	ibrahim	PROPN
easat-8723	341	8	,	,	PUNCT
easat-8723	341	9	m.	m.	PROPN
easat-8723	341	10	s.	s.	PROPN
easat-8723	341	11	h.	h.	PROPN
easat-8723	341	12	hassan	hassan	PROPN
easat-8723	341	13	,	,	PUNCT
easat-8723	341	14	and	and	CCONJ
easat-8723	341	15	s.	s.	PROPN
easat-8723	341	16	yusuf	yusuf	PROPN
easat-8723	341	17	,	,	PUNCT
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easat-8723	341	19	determining	determine	VERB
easat-8723	341	20	e	e	NOUN
easat-8723	341	21	-	-	ADJ
easat-8723	341	22	shopping	shopping	ADJ
easat-8723	341	23	compliance	compliance	NOUN
easat-8723	341	24	by	by	ADP
easat-8723	341	25	nigerians	nigerians	PROPN
easat-8723	341	26	.	.	PUNCT
easat-8723	342	1	in	in	ADP
easat-8723	342	2	advanced	advanced	ADJ
easat-8723	342	3	methodologies	methodology	NOUN
easat-8723	342	4	and	and	CCONJ
easat-8723	342	5	technologies	technology	NOUN
easat-8723	342	6	in	in	ADP
easat-8723	342	7	digital	digital	ADJ
easat-8723	342	8	marketing	marketing	NOUN
easat-8723	342	9	and	and	CCONJ
easat-8723	342	10	entrepreneurship	entrepreneurship	NOUN
easat-8723	342	11	.	.	PUNCT
easat-8723	343	1	hershey	hershey	PROPN
easat-8723	343	2	,	,	PUNCT
easat-8723	343	3	pa	pa	PROPN
easat-8723	343	4	:	:	PUNCT
easat-8723	343	5	igi	igi	PROPN
easat-8723	343	6	global	global	PROPN
easat-8723	343	7	,	,	PUNCT
easat-8723	343	8	2019	2019	NUM
easat-8723	343	9	.	.	PUNCT
easat-8723	344	1	[	[	X
easat-8723	344	2	32	32	NUM
easat-8723	344	3	]	]	PUNCT
easat-8723	344	4	j.	j.	PROPN
easat-8723	344	5	f.	f.	PROPN
easat-8723	344	6	hair	hair	PROPN
easat-8723	344	7	,	,	PUNCT
easat-8723	344	8	w.	w.	PROPN
easat-8723	344	9	c.	c.	PROPN
easat-8723	344	10	black	black	PROPN
easat-8723	344	11	,	,	PUNCT
easat-8723	344	12	b.	b.	PROPN
easat-8723	344	13	j.	j.	PROPN
easat-8723	344	14	babin	babin	PROPN
easat-8723	344	15	,	,	PUNCT
easat-8723	344	16	r.	r.	PROPN
easat-8723	344	17	e.	e.	PROPN
easat-8723	344	18	anderson	anderson	PROPN
easat-8723	344	19	,	,	PUNCT
easat-8723	344	20	and	and	CCONJ
easat-8723	344	21	r.	r.	PROPN
easat-8723	344	22	l.	l.	PROPN
easat-8723	344	23	tatham	tatham	PROPN
easat-8723	344	24	,	,	PUNCT
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easat-8723	344	26	data	datum	NOUN
easat-8723	344	27	analysis	analysis	NOUN
easat-8723	344	28	,	,	PUNCT
easat-8723	344	29	5th	5th	ADJ
easat-8723	344	30	ed	ed	NOUN
easat-8723	344	31	.	.	PUNCT
easat-8723	345	1	upper	upper	ADJ
easat-8723	345	2	saddle	saddle	PROPN
easat-8723	345	3	river	river	PROPN
easat-8723	345	4	,	,	PUNCT
easat-8723	345	5	nj	nj	PROPN
easat-8723	345	6	:	:	PUNCT
easat-8723	345	7	prentice	prentice	PROPN
easat-8723	345	8	hall	hall	PROPN
easat-8723	345	9	,	,	PUNCT
easat-8723	345	10	1998	1998	NUM
easat-8723	345	11	.	.	PUNCT
easat-8723	346	1	https://doi.org/10.3390/su10010156	https://doi.org/10.3390/su10010156	PROPN
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easat-8723	346	3	https://doi.org/10.1108/07363760710834843	https://doi.org/10.1108/07363760710834843	PROPN
easat-8723	346	4	https://doi.org/10.1016/j.jcps.2011.05.002	https://doi.org/10.1016/j.jcps.2011.05.002	PROPN
easat-8723	346	5	https://doi.org/10.1509/jmkr.38.2.157.18847	https://doi.org/10.1509/jmkr.38.2.157.18847	NOUN