id	sid	tid	token	lemma	pos
easat-9180	1	1	edelweiss	edelweiss	PROPN
easat-9180	1	2	applied	apply	VERB
easat-9180	1	3	science	science	NOUN
easat-9180	1	4	and	and	CCONJ
easat-9180	1	5	technology	technology	NOUN
easat-9180	1	6	issn	issn	PROPN
easat-9180	1	7	:	:	PUNCT
easat-9180	1	8	2576	2576	NUM
easat-9180	1	9	-	-	SYM
easat-9180	1	10	8484	8484	NUM
easat-9180	1	11	vol	vol	NOUN
easat-9180	1	12	.	.	PROPN
easat-9180	2	1	9	9	NUM
easat-9180	2	2	,	,	PUNCT
easat-9180	2	3	no	no	INTJ
easat-9180	2	4	.	.	NOUN
easat-9180	2	5	7	7	NUM
easat-9180	2	6	,	,	PUNCT
easat-9180	2	7	2340	2340	NUM
easat-9180	2	8	-	-	SYM
easat-9180	2	9	2349	2349	NUM
easat-9180	2	10	2025	2025	NUM
easat-9180	2	11	publisher	publisher	NOUN
easat-9180	2	12	:	:	PUNCT
easat-9180	2	13	learning	learn	VERB
easat-9180	2	14	gate	gate	NOUN
easat-9180	2	15	doi	doi	PROPN
easat-9180	2	16	:	:	PUNCT
easat-9180	2	17	10.55214/2576	10.55214/2576	NUM
easat-9180	2	18	-	-	SYM
easat-9180	2	19	8484.v9i7.9180	8484.v9i7.9180	NUM
easat-9180	2	20	©	©	PROPN
easat-9180	2	21	2025	2025	NUM
easat-9180	2	22	by	by	ADP
easat-9180	2	23	the	the	DET
easat-9180	2	24	authors	author	NOUN
easat-9180	2	25	;	;	PUNCT
easat-9180	2	26	licensee	licensee	PROPN
easat-9180	2	27	learning	learning	NOUN
easat-9180	2	28	gate	gate	NOUN
easat-9180	3	1	©	©	PROPN
easat-9180	3	2	2025	2025	NUM
easat-9180	3	3	by	by	ADP
easat-9180	3	4	the	the	DET
easat-9180	3	5	authors	author	NOUN
easat-9180	3	6	;	;	PUNCT
easat-9180	3	7	licensee	licensee	PROPN
easat-9180	3	8	learning	learning	NOUN
easat-9180	3	9	gate	gate	NOUN
easat-9180	3	10	history	history	NOUN
easat-9180	3	11	:	:	PUNCT
easat-9180	3	12	received	receive	VERB
easat-9180	3	13	:	:	PUNCT
easat-9180	3	14	3	3	NUM
easat-9180	3	15	june	june	PROPN
easat-9180	3	16	2025	2025	NUM
easat-9180	3	17	;	;	PUNCT
easat-9180	3	18	revised	revise	VERB
easat-9180	3	19	:	:	PUNCT
easat-9180	3	20	17	17	NUM
easat-9180	3	21	july	july	PROPN
easat-9180	3	22	2025	2025	NUM
easat-9180	3	23	;	;	PUNCT
easat-9180	3	24	accepted	accept	VERB
easat-9180	3	25	:	:	PUNCT
easat-9180	3	26	20	20	NUM
easat-9180	3	27	july	july	NOUN
easat-9180	3	28	2025	2025	NUM
easat-9180	3	29	;	;	PUNCT
easat-9180	3	30	published	publish	VERB
easat-9180	3	31	:	:	PUNCT
easat-9180	3	32	31	31	NUM
easat-9180	3	33	july	july	PROPN
easat-9180	3	34	2025	2025	NUM
easat-9180	3	35	*	*	PUNCT
easat-9180	3	36	correspondence	correspondence	NOUN
easat-9180	3	37	:	:	PUNCT
easat-9180	3	38	fauzansamudera14@gmail.com	fauzansamudera14@gmail.com	X
easat-9180	4	1	the	the	DET
easat-9180	4	2	influence	influence	NOUN
easat-9180	4	3	of	of	ADP
easat-9180	4	4	mobile	mobile	ADJ
easat-9180	4	5	service	service	NOUN
easat-9180	4	6	quality	quality	NOUN
easat-9180	4	7	on	on	ADP
easat-9180	4	8	customer	customer	NOUN
easat-9180	4	9	loyalty	loyalty	NOUN
easat-9180	4	10	of	of	ADP
easat-9180	4	11	gojek	gojek	NOUN
easat-9180	4	12	with	with	ADP
easat-9180	4	13	customer	customer	NOUN
easat-9180	4	14	satisfaction	satisfaction	NOUN
easat-9180	4	15	as	as	ADP
easat-9180	4	16	a	a	DET
easat-9180	4	17	mediated	mediate	VERB
easat-9180	4	18	variable	variable	ADJ
easat-9180	4	19	muhammad	muhammad	PROPN
easat-9180	4	20	fauzan	fauzan	PROPN
easat-9180	4	21	samudera	samudera	PROPN
easat-9180	4	22	putra	putra	PROPN
easat-9180	4	23	guntur1	guntur1	PROPN
easat-9180	4	24	*	*	PROPN
easat-9180	4	25	,	,	PUNCT
easat-9180	4	26	erni	erni	ADJ
easat-9180	4	27	martini2	martini2	X
easat-9180	4	28	1,2faculty	1,2faculty	NUM
easat-9180	4	29	of	of	ADP
easat-9180	4	30	economics	economic	NOUN
easat-9180	4	31	and	and	CCONJ
easat-9180	4	32	business	business	NOUN
easat-9180	4	33	,	,	PUNCT
easat-9180	4	34	telkom	telkom	PROPN
easat-9180	4	35	university	university	PROPN
easat-9180	4	36	,	,	PUNCT
easat-9180	4	37	bandung	bandung	PROPN
easat-9180	4	38	,	,	PUNCT
easat-9180	4	39	indonesia	indonesia	PROPN
easat-9180	4	40	;	;	PUNCT
easat-9180	4	41	fauzansamudera14@gmail.com	fauzansamudera14@gmail.com	PROPN
easat-9180	4	42	(	(	PUNCT
easat-9180	4	43	m.f.s.p.g	m.f.s.p.g	PROPN
easat-9180	4	44	.	.	PUNCT
easat-9180	4	45	)	)	PUNCT
easat-9180	4	46	ernimartini@telkomuniversity.ac.id	ernimartini@telkomuniversity.ac.id	PUNCT
easat-9180	4	47	(	(	PUNCT
easat-9180	4	48	e.m	e.m	PROPN
easat-9180	4	49	.	.	PUNCT
easat-9180	4	50	)	)	PUNCT
easat-9180	4	51	.	.	PUNCT
easat-9180	5	1	abstract	abstract	ADV
easat-9180	5	2	:	:	PUNCT
easat-9180	5	3	the	the	DET
easat-9180	5	4	phenomenon	phenomenon	NOUN
easat-9180	5	5	discussed	discuss	VERB
easat-9180	5	6	in	in	ADP
easat-9180	5	7	this	this	DET
easat-9180	5	8	research	research	NOUN
easat-9180	5	9	focuses	focus	VERB
easat-9180	5	10	on	on	ADP
easat-9180	5	11	the	the	DET
easat-9180	5	12	importance	importance	NOUN
easat-9180	5	13	of	of	ADP
easat-9180	5	14	service	service	NOUN
easat-9180	5	15	quality	quality	NOUN
easat-9180	5	16	provided	provide	VERB
easat-9180	5	17	through	through	ADP
easat-9180	5	18	mobile	mobile	ADJ
easat-9180	5	19	applications	application	NOUN
easat-9180	5	20	in	in	ADP
easat-9180	5	21	creating	create	VERB
easat-9180	5	22	a	a	DET
easat-9180	5	23	strong	strong	ADJ
easat-9180	5	24	relationship	relationship	NOUN
easat-9180	5	25	between	between	ADP
easat-9180	5	26	customers	customer	NOUN
easat-9180	5	27	and	and	CCONJ
easat-9180	5	28	the	the	DET
easat-9180	5	29	company	company	NOUN
easat-9180	5	30	.	.	PUNCT
easat-9180	6	1	customer	customer	NOUN
easat-9180	6	2	satisfaction	satisfaction	NOUN
easat-9180	6	3	becomes	become	VERB
easat-9180	6	4	a	a	DET
easat-9180	6	5	key	key	ADJ
easat-9180	6	6	factor	factor	NOUN
easat-9180	6	7	that	that	PRON
easat-9180	6	8	mediates	mediate	VERB
easat-9180	6	9	the	the	DET
easat-9180	6	10	influence	influence	NOUN
easat-9180	6	11	of	of	ADP
easat-9180	6	12	service	service	NOUN
easat-9180	6	13	quality	quality	NOUN
easat-9180	6	14	on	on	ADP
easat-9180	6	15	customer	customer	NOUN
easat-9180	6	16	loyalty	loyalty	NOUN
easat-9180	6	17	.	.	PUNCT
easat-9180	7	1	this	this	DET
easat-9180	7	2	research	research	NOUN
easat-9180	7	3	investigates	investigate	VERB
easat-9180	7	4	how	how	SCONJ
easat-9180	7	5	good	good	ADJ
easat-9180	7	6	mobile	mobile	ADJ
easat-9180	7	7	service	service	NOUN
easat-9180	7	8	quality	quality	NOUN
easat-9180	7	9	can	can	AUX
easat-9180	7	10	enhance	enhance	VERB
easat-9180	7	11	customer	customer	NOUN
easat-9180	7	12	satisfaction	satisfaction	NOUN
easat-9180	7	13	,	,	PUNCT
easat-9180	7	14	which	which	PRON
easat-9180	7	15	in	in	ADP
easat-9180	7	16	turn	turn	NOUN
easat-9180	7	17	contributes	contribute	VERB
easat-9180	7	18	to	to	ADP
easat-9180	7	19	increased	increase	VERB
easat-9180	7	20	loyalty	loyalty	NOUN
easat-9180	7	21	among	among	ADP
easat-9180	7	22	gojek	gojek	ADJ
easat-9180	7	23	users	user	NOUN
easat-9180	7	24	.	.	PUNCT
easat-9180	8	1	this	this	DET
easat-9180	8	2	research	research	NOUN
easat-9180	8	3	employs	employ	VERB
easat-9180	8	4	a	a	DET
easat-9180	8	5	quantitative	quantitative	ADJ
easat-9180	8	6	approach	approach	NOUN
easat-9180	8	7	,	,	PUNCT
easat-9180	8	8	with	with	ADP
easat-9180	8	9	non	non	ADJ
easat-9180	8	10	-	-	ADJ
easat-9180	8	11	probability	probability	ADJ
easat-9180	8	12	sampling	sampling	NOUN
easat-9180	8	13	,	,	PUNCT
easat-9180	8	14	data	datum	NOUN
easat-9180	8	15	collected	collect	VERB
easat-9180	8	16	through	through	ADP
easat-9180	8	17	online	online	ADJ
easat-9180	8	18	questionnaires	questionnaire	NOUN
easat-9180	8	19	via	via	ADP
easat-9180	8	20	google	google	PROPN
easat-9180	8	21	forms	form	NOUN
easat-9180	8	22	,	,	PUNCT
easat-9180	8	23	and	and	CCONJ
easat-9180	8	24	involves	involve	VERB
easat-9180	8	25	385	385	NUM
easat-9180	8	26	respondents	respondent	NOUN
easat-9180	8	27	who	who	PRON
easat-9180	8	28	are	be	AUX
easat-9180	8	29	active	active	ADJ
easat-9180	8	30	users	user	NOUN
easat-9180	8	31	of	of	ADP
easat-9180	8	32	gojek	gojek	ADJ
easat-9180	8	33	services	service	NOUN
easat-9180	8	34	in	in	ADP
easat-9180	8	35	indonesia	indonesia	PROPN
easat-9180	8	36	.	.	PUNCT
easat-9180	9	1	the	the	DET
easat-9180	9	2	analysis	analysis	NOUN
easat-9180	9	3	was	be	AUX
easat-9180	9	4	conducted	conduct	VERB
easat-9180	9	5	using	use	VERB
easat-9180	9	6	structural	structural	ADJ
easat-9180	9	7	equation	equation	NOUN
easat-9180	9	8	modeling	modeling	NOUN
easat-9180	9	9	(	(	PUNCT
easat-9180	9	10	sem	sem	NOUN
easat-9180	9	11	)	)	PUNCT
easat-9180	9	12	with	with	ADP
easat-9180	9	13	amos	amos	PROPN
easat-9180	9	14	software	software	PROPN
easat-9180	9	15	to	to	PART
easat-9180	9	16	test	test	VERB
easat-9180	9	17	the	the	DET
easat-9180	9	18	relationships	relationship	NOUN
easat-9180	9	19	between	between	ADP
easat-9180	9	20	variables	variable	NOUN
easat-9180	9	21	and	and	CCONJ
easat-9180	9	22	assess	assess	VERB
easat-9180	9	23	the	the	DET
easat-9180	9	24	fit	fit	NOUN
easat-9180	9	25	of	of	ADP
easat-9180	9	26	the	the	DET
easat-9180	9	27	research	research	NOUN
easat-9180	9	28	model	model	NOUN
easat-9180	9	29	with	with	ADP
easat-9180	9	30	the	the	DET
easat-9180	9	31	obtained	obtain	VERB
easat-9180	9	32	data	datum	NOUN
easat-9180	9	33	.	.	PUNCT
easat-9180	10	1	the	the	DET
easat-9180	10	2	results	result	NOUN
easat-9180	10	3	of	of	ADP
easat-9180	10	4	this	this	DET
easat-9180	10	5	research	research	NOUN
easat-9180	10	6	are	be	AUX
easat-9180	10	7	expected	expect	VERB
easat-9180	10	8	to	to	PART
easat-9180	10	9	provide	provide	VERB
easat-9180	10	10	insights	insight	NOUN
easat-9180	10	11	for	for	ADP
easat-9180	10	12	gojek	gojek	NOUN
easat-9180	10	13	in	in	ADP
easat-9180	10	14	improving	improve	VERB
easat-9180	10	15	service	service	NOUN
easat-9180	10	16	quality	quality	NOUN
easat-9180	10	17	to	to	PART
easat-9180	10	18	strengthen	strengthen	VERB
easat-9180	10	19	customer	customer	NOUN
easat-9180	10	20	loyalty	loyalty	NOUN
easat-9180	10	21	amid	amid	ADP
easat-9180	10	22	the	the	DET
easat-9180	10	23	increasingly	increasingly	ADV
easat-9180	10	24	competitive	competitive	ADJ
easat-9180	10	25	digital	digital	ADJ
easat-9180	10	26	service	service	NOUN
easat-9180	10	27	industry	industry	NOUN
easat-9180	10	28	.	.	PUNCT
easat-9180	11	1	keywords	keyword	NOUN
easat-9180	11	2	:	:	PUNCT
easat-9180	11	3	customer	customer	NOUN
easat-9180	11	4	loyalty	loyalty	NOUN
easat-9180	11	5	,	,	PUNCT
easat-9180	11	6	customer	customer	NOUN
easat-9180	11	7	satisfaction	satisfaction	NOUN
easat-9180	11	8	,	,	PUNCT
easat-9180	11	9	gojek	gojek	ADJ
easat-9180	11	10	application	application	NOUN
easat-9180	11	11	users	user	NOUN
easat-9180	11	12	,	,	PUNCT
easat-9180	11	13	mobile	mobile	ADJ
easat-9180	11	14	service	service	NOUN
easat-9180	11	15	quality	quality	NOUN
easat-9180	11	16	.	.	PUNCT
easat-9180	12	1	1	1	X
easat-9180	12	2	.	.	X
easat-9180	12	3	introduction	introduction	NOUN
easat-9180	12	4	over	over	ADP
easat-9180	12	5	the	the	DET
easat-9180	12	6	past	past	NOUN
easat-9180	12	7	decade	decade	NOUN
easat-9180	12	8	,	,	PUNCT
easat-9180	12	9	indonesia	indonesia	PROPN
easat-9180	12	10	experienced	experience	VERB
easat-9180	12	11	a	a	DET
easat-9180	12	12	significant	significant	ADJ
easat-9180	12	13	rise	rise	NOUN
easat-9180	12	14	in	in	ADP
easat-9180	12	15	internet	internet	NOUN
easat-9180	12	16	users	user	NOUN
easat-9180	12	17	,	,	PUNCT
easat-9180	12	18	mainly	mainly	ADV
easat-9180	12	19	due	due	ADP
easat-9180	12	20	to	to	ADP
easat-9180	12	21	the	the	DET
easat-9180	12	22	accessibility	accessibility	NOUN
easat-9180	12	23	and	and	CCONJ
easat-9180	12	24	affordability	affordability	NOUN
easat-9180	12	25	of	of	ADP
easat-9180	12	26	internet	internet	NOUN
easat-9180	12	27	services	service	NOUN
easat-9180	12	28	.	.	PUNCT
easat-9180	13	1	by	by	ADP
easat-9180	13	2	2024	2024	NUM
easat-9180	13	3	,	,	PUNCT
easat-9180	13	4	there	there	PRON
easat-9180	13	5	were	be	VERB
easat-9180	13	6	over	over	ADP
easat-9180	13	7	221	221	NUM
easat-9180	13	8	million	million	NUM
easat-9180	13	9	internet	internet	NOUN
easat-9180	13	10	users	user	NOUN
easat-9180	13	11	in	in	ADP
easat-9180	13	12	indonesia	indonesia	PROPN
easat-9180	13	13	,	,	PUNCT
easat-9180	13	14	accounting	account	VERB
easat-9180	13	15	for	for	ADP
easat-9180	13	16	over	over	ADP
easat-9180	13	17	79	79	NUM
easat-9180	13	18	%	%	NOUN
easat-9180	13	19	of	of	ADP
easat-9180	13	20	the	the	DET
easat-9180	13	21	country	country	NOUN
easat-9180	13	22	's	's	PART
easat-9180	13	23	total	total	ADJ
easat-9180	13	24	population	population	NOUN
easat-9180	13	25	,	,	PUNCT
easat-9180	13	26	according	accord	VERB
easat-9180	13	27	to	to	ADP
easat-9180	13	28	asosiasi	asosiasi	PROPN
easat-9180	13	29	penyelengara	penyelengara	PROPN
easat-9180	13	30	internet	internet	PROPN
easat-9180	13	31	indonesia	indonesia	PROPN
easat-9180	13	32	(	(	PUNCT
easat-9180	13	33	apjii	apjii	NOUN
easat-9180	13	34	)	)	PUNCT
easat-9180	13	35	.	.	PUNCT
easat-9180	14	1	this	this	DET
easat-9180	14	2	increase	increase	NOUN
easat-9180	14	3	can	can	AUX
easat-9180	14	4	be	be	AUX
easat-9180	14	5	linked	link	VERB
easat-9180	14	6	to	to	ADP
easat-9180	14	7	the	the	DET
easat-9180	14	8	widespread	widespread	ADJ
easat-9180	14	9	use	use	NOUN
easat-9180	14	10	of	of	ADP
easat-9180	14	11	mobile	mobile	ADJ
easat-9180	14	12	devices	device	NOUN
easat-9180	14	13	,	,	PUNCT
easat-9180	14	14	especially	especially	ADV
easat-9180	14	15	smartphones	smartphone	NOUN
easat-9180	14	16	,	,	PUNCT
easat-9180	14	17	which	which	PRON
easat-9180	14	18	have	have	AUX
easat-9180	14	19	increased	increase	VERB
easat-9180	14	20	internet	internet	NOUN
easat-9180	14	21	accessibility	accessibility	NOUN
easat-9180	14	22	for	for	ADP
easat-9180	14	23	a	a	DET
easat-9180	14	24	wider	wide	ADJ
easat-9180	14	25	range	range	NOUN
easat-9180	14	26	of	of	ADP
easat-9180	14	27	people	people	NOUN
easat-9180	14	28	,	,	PUNCT
easat-9180	14	29	including	include	VERB
easat-9180	14	30	those	those	PRON
easat-9180	14	31	living	live	VERB
easat-9180	14	32	in	in	ADP
easat-9180	14	33	rural	rural	ADJ
easat-9180	14	34	areas	area	NOUN
easat-9180	14	35	.	.	PUNCT
easat-9180	15	1	based	base	VERB
easat-9180	15	2	on	on	ADP
easat-9180	15	3	a	a	DET
easat-9180	15	4	survey	survey	NOUN
easat-9180	15	5	conducted	conduct	VERB
easat-9180	15	6	by	by	ADP
easat-9180	15	7	apjii	apjii	NOUN
easat-9180	15	8	[	[	X
easat-9180	15	9	1	1	X
easat-9180	15	10	]	]	PUNCT
easat-9180	15	11	one	one	NUM
easat-9180	15	12	of	of	ADP
easat-9180	15	13	the	the	DET
easat-9180	15	14	main	main	ADJ
easat-9180	15	15	reason	reason	NOUN
easat-9180	15	16	people	people	NOUN
easat-9180	15	17	in	in	ADP
easat-9180	15	18	indonesia	indonesia	PROPN
easat-9180	15	19	uses	use	VERB
easat-9180	15	20	internet	internet	NOUN
easat-9180	15	21	is	be	AUX
easat-9180	15	22	for	for	ADP
easat-9180	15	23	accessing	access	VERB
easat-9180	15	24	online	online	ADJ
easat-9180	15	25	transportation	transportation	NOUN
easat-9180	15	26	service	service	NOUN
easat-9180	15	27	application	application	NOUN
easat-9180	15	28	with	with	ADP
easat-9180	15	29	a	a	DET
easat-9180	15	30	score	score	NOUN
easat-9180	15	31	of	of	ADP
easat-9180	15	32	2,57	2,57	NUM
easat-9180	15	33	and	and	CCONJ
easat-9180	15	34	a	a	DET
easat-9180	15	35	maximum	maximum	ADJ
easat-9180	15	36	score	score	NOUN
easat-9180	15	37	of	of	ADP
easat-9180	15	38	4	4	NUM
easat-9180	15	39	in	in	ADP
easat-9180	15	40	2024	2024	NUM
easat-9180	15	41	.	.	PUNCT
easat-9180	16	1	based	base	VERB
easat-9180	16	2	on	on	ADP
easat-9180	16	3	the	the	DET
easat-9180	16	4	survey	survey	NOUN
easat-9180	16	5	conducted	conduct	VERB
easat-9180	16	6	,	,	PUNCT
easat-9180	16	7	it	it	PRON
easat-9180	16	8	can	can	AUX
easat-9180	16	9	be	be	AUX
easat-9180	16	10	seen	see	VERB
easat-9180	16	11	that	that	SCONJ
easat-9180	16	12	the	the	DET
easat-9180	16	13	online	online	ADJ
easat-9180	16	14	transportation	transportation	NOUN
easat-9180	16	15	market	market	NOUN
easat-9180	16	16	is	be	AUX
easat-9180	16	17	very	very	ADV
easat-9180	16	18	large	large	ADJ
easat-9180	16	19	and	and	CCONJ
easat-9180	16	20	important	important	ADJ
easat-9180	16	21	in	in	ADP
easat-9180	16	22	indonesia	indonesia	PROPN
easat-9180	16	23	.	.	PUNCT
easat-9180	17	1	between	between	ADP
easat-9180	17	2	2022	2022	NUM
easat-9180	17	3	and	and	CCONJ
easat-9180	17	4	2023	2023	NUM
easat-9180	17	5	there	there	PRON
easat-9180	17	6	are	be	VERB
easat-9180	17	7	5	5	NUM
easat-9180	17	8	favorite	favorite	ADJ
easat-9180	17	9	online	online	ADJ
easat-9180	17	10	transportation	transportation	NOUN
easat-9180	17	11	service	service	NOUN
easat-9180	17	12	application	application	NOUN
easat-9180	17	13	in	in	ADP
easat-9180	17	14	indonesia	indonesia	PROPN
easat-9180	17	15	that	that	PRON
easat-9180	17	16	were	be	AUX
easat-9180	17	17	downloaded	download	VERB
easat-9180	17	18	which	which	PRON
easat-9180	17	19	are	be	AUX
easat-9180	17	20	gojek	gojek	ADJ
easat-9180	17	21	,	,	PUNCT
easat-9180	17	22	maxim	maxim	NOUN
easat-9180	17	23	,	,	PUNCT
easat-9180	17	24	indriver	indriver	NOUN
easat-9180	17	25	,	,	PUNCT
easat-9180	17	26	grab	grab	NOUN
easat-9180	17	27	,	,	PUNCT
easat-9180	17	28	and	and	CCONJ
easat-9180	17	29	taxsee	taxsee	VERB
easat-9180	17	30	driver	driver	NOUN
easat-9180	17	31	[	[	X
easat-9180	17	32	2	2	NUM
easat-9180	17	33	]	]	PUNCT
easat-9180	17	34	.	.	PUNCT
easat-9180	18	1	between	between	ADP
easat-9180	18	2	the	the	DET
easat-9180	18	3	5	5	NUM
easat-9180	18	4	application	application	NOUN
easat-9180	18	5	’s	’s	PART
easat-9180	18	6	gojek	gojek	ADJ
easat-9180	18	7	rank	rank	NOUN
easat-9180	18	8	as	as	ADP
easat-9180	18	9	the	the	DET
easat-9180	18	10	most	most	ADV
easat-9180	18	11	downloaded	download	VERB
easat-9180	18	12	online	online	ADJ
easat-9180	18	13	transportation	transportation	NOUN
easat-9180	18	14	service	service	NOUN
easat-9180	18	15	application	application	NOUN
easat-9180	18	16	in	in	ADP
easat-9180	18	17	indonesia	indonesia	PROPN
easat-9180	18	18	with	with	ADP
easat-9180	18	19	1.36	1.36	NUM
easat-9180	18	20	million	million	NUM
easat-9180	18	21	downloads	download	NOUN
easat-9180	18	22	per	per	ADP
easat-9180	18	23	month	month	NOUN
easat-9180	18	24	in	in	ADP
easat-9180	18	25	2022	2022	NUM
easat-9180	18	26	and	and	CCONJ
easat-9180	18	27	957.000	957.000	NUM
easat-9180	18	28	downloads	download	NOUN
easat-9180	18	29	per	per	ADP
easat-9180	18	30	month	month	NOUN
easat-9180	18	31	in	in	ADP
easat-9180	18	32	2023	2023	NUM
easat-9180	18	33	.	.	PUNCT
easat-9180	19	1	it	it	PRON
easat-9180	19	2	shows	show	VERB
easat-9180	19	3	that	that	SCONJ
easat-9180	19	4	gojek	gojek	NOUN
easat-9180	19	5	's	's	PART
easat-9180	19	6	growth	growth	NOUN
easat-9180	19	7	even	even	ADV
easat-9180	19	8	lower	low	ADJ
easat-9180	19	9	than	than	ADP
easat-9180	19	10	the	the	DET
easat-9180	19	11	year	year	NOUN
easat-9180	19	12	before	before	ADV
easat-9180	19	13	is	be	AUX
easat-9180	19	14	generally	generally	ADV
easat-9180	19	15	positive	positive	ADJ
easat-9180	19	16	,	,	PUNCT
easat-9180	19	17	but	but	CCONJ
easat-9180	19	18	on	on	ADP
easat-9180	19	19	the	the	DET
easat-9180	19	20	other	other	ADJ
easat-9180	19	21	hand	hand	NOUN
easat-9180	19	22	,	,	PUNCT
easat-9180	19	23	there	there	PRON
easat-9180	19	24	are	be	VERB
easat-9180	19	25	many	many	ADJ
easat-9180	19	26	complaints	complaint	NOUN
easat-9180	19	27	not	not	PART
easat-9180	19	28	only	only	ADV
easat-9180	19	29	from	from	ADP
easat-9180	19	30	customers	customer	NOUN
easat-9180	19	31	but	but	CCONJ
easat-9180	19	32	also	also	ADV
easat-9180	19	33	from	from	ADP
easat-9180	19	34	drivers	driver	NOUN
easat-9180	19	35	,	,	PUNCT
easat-9180	19	36	especially	especially	ADV
easat-9180	19	37	regarding	regard	VERB
easat-9180	19	38	service	service	NOUN
easat-9180	19	39	quality	quality	NOUN
easat-9180	19	40	to	to	PART
easat-9180	19	41	gain	gain	VERB
easat-9180	19	42	deeper	deep	ADJ
easat-9180	19	43	insights	insight	NOUN
easat-9180	19	44	into	into	ADP
easat-9180	19	45	customer	customer	NOUN
easat-9180	19	46	satisfaction	satisfaction	NOUN
easat-9180	19	47	regarding	regard	VERB
easat-9180	19	48	the	the	DET
easat-9180	19	49	service	service	NOUN
easat-9180	19	50	quality	quality	NOUN
easat-9180	19	51	provided	provide	VERB
easat-9180	19	52	by	by	ADP
easat-9180	19	53	gojek	gojek	NOUN
easat-9180	19	54	,	,	PUNCT
easat-9180	19	55	the	the	DET
easat-9180	19	56	author	author	NOUN
easat-9180	19	57	conducted	conduct	VERB
easat-9180	19	58	observations	observation	NOUN
easat-9180	19	59	on	on	ADP
easat-9180	19	60	social	social	ADJ
easat-9180	19	61	media	medium	NOUN
easat-9180	19	62	platforms	platform	NOUN
easat-9180	19	63	used	use	VERB
easat-9180	19	64	by	by	ADP
easat-9180	19	65	gojek	gojek	NOUN
easat-9180	19	66	such	such	ADJ
easat-9180	19	67	as	as	ADP
easat-9180	19	68	instagram	instagram	PROPN
easat-9180	19	69	,	,	PUNCT
easat-9180	19	70	x	x	NOUN
easat-9180	19	71	,	,	PUNCT
easat-9180	19	72	and	and	CCONJ
easat-9180	19	73	tiktok	tiktok	NOUN
easat-9180	19	74	for	for	ADP
easat-9180	19	75	one	one	NUM
easat-9180	19	76	month	month	NOUN
easat-9180	19	77	in	in	ADP
easat-9180	19	78	november	november	PROPN
easat-9180	19	79	using	use	VERB
easat-9180	19	80	sentiment	sentiment	NOUN
easat-9180	19	81	analysis	analysis	NOUN
easat-9180	19	82	.	.	PUNCT
easat-9180	20	1	the	the	DET
easat-9180	20	2	result	result	NOUN
easat-9180	20	3	that	that	PRON
easat-9180	20	4	concluded	conclude	VERB
easat-9180	20	5	shows	show	VERB
easat-9180	20	6	negative	negative	ADJ
easat-9180	20	7	feedback	feedback	NOUN
easat-9180	20	8	on	on	ADP
easat-9180	20	9	all	all	DET
easat-9180	20	10	three	three	NUM
easat-9180	20	11	social	social	ADJ
easat-9180	20	12	media	medium	NOUN
easat-9180	20	13	platforms	platform	NOUN
easat-9180	20	14	are	be	AUX
easat-9180	20	15	higher	high	ADJ
easat-9180	20	16	than	than	ADP
easat-9180	20	17	50	50	NUM
easat-9180	20	18	%	%	NOUN
easat-9180	20	19	,	,	PUNCT
easat-9180	20	20	with	with	ADP
easat-9180	20	21	x	x	PUNCT
easat-9180	20	22	having	have	VERB
easat-9180	20	23	the	the	DET
easat-9180	20	24	highest	high	ADJ
easat-9180	20	25	percentage	percentage	NOUN
easat-9180	20	26	at	at	ADP
easat-9180	20	27	61.9	61.9	NUM
easat-9180	20	28	%	%	NOUN
easat-9180	20	29	,	,	PUNCT
easat-9180	20	30	instagram	instagram	PROPN
easat-9180	20	31	at	at	ADP
easat-9180	20	32	56.3	56.3	NUM
easat-9180	20	33	%	%	NOUN
easat-9180	20	34	,	,	PUNCT
easat-9180	20	35	and	and	CCONJ
easat-9180	20	36	tiktok	tiktok	NOUN
easat-9180	20	37	at	at	ADP
easat-9180	20	38	58.1	58.1	NUM
easat-9180	20	39	%	%	NOUN
easat-9180	20	40	.	.	PUNCT
easat-9180	21	1	among	among	ADP
easat-9180	21	2	all	all	DET
easat-9180	21	3	social	social	ADJ
easat-9180	21	4	media	medium	NOUN
easat-9180	21	5	platforms	platform	NOUN
easat-9180	21	6	,	,	PUNCT
easat-9180	21	7	x	x	PRON
easat-9180	21	8	had	have	VERB
easat-9180	21	9	the	the	DET
easat-9180	21	10	largest	large	ADJ
easat-9180	21	11	negative	negative	ADJ
easat-9180	21	12	sentiment	sentiment	NOUN
easat-9180	21	13	with	with	ADP
easat-9180	21	14	61.9	61.9	NUM
easat-9180	21	15	%	%	NOUN
easat-9180	21	16	.	.	PUNCT
easat-9180	22	1	this	this	DET
easat-9180	22	2	prior	prior	ADJ
easat-9180	22	3	data	datum	NOUN
easat-9180	22	4	of	of	ADP
easat-9180	22	5	2341	2341	NUM
easat-9180	22	6	edelweiss	edelweiss	PROPN
easat-9180	22	7	applied	apply	VERB
easat-9180	22	8	science	science	NOUN
easat-9180	22	9	and	and	CCONJ
easat-9180	22	10	technology	technology	NOUN
easat-9180	22	11	issn	issn	PROPN
easat-9180	22	12	:	:	PUNCT
easat-9180	22	13	2576	2576	NUM
easat-9180	22	14	-	-	SYM
easat-9180	22	15	8484	8484	NUM
easat-9180	22	16	vol	vol	NOUN
easat-9180	22	17	.	.	PROPN
easat-9180	22	18	9	9	NUM
easat-9180	22	19	,	,	PUNCT
easat-9180	22	20	no	no	INTJ
easat-9180	22	21	.	.	NOUN
easat-9180	22	22	7	7	NUM
easat-9180	22	23	:	:	SYM
easat-9180	22	24	2340	2340	NUM
easat-9180	22	25	-	-	SYM
easat-9180	22	26	2349	2349	NUM
easat-9180	22	27	,	,	PUNCT
easat-9180	22	28	2025	2025	NUM
easat-9180	22	29	doi	doi	NOUN
easat-9180	22	30	:	:	PUNCT
easat-9180	22	31	10.55214/2576	10.55214/2576	NUM
easat-9180	22	32	-	-	SYM
easat-9180	22	33	8484.v9i7.9180	8484.v9i7.9180	NUM
easat-9180	22	34	©	©	PROPN
easat-9180	22	35	2025	2025	NUM
easat-9180	22	36	by	by	ADP
easat-9180	22	37	the	the	DET
easat-9180	22	38	authors	author	NOUN
easat-9180	22	39	;	;	PUNCT
easat-9180	22	40	licensee	licensee	PROPN
easat-9180	22	41	learning	learn	VERB
easat-9180	22	42	gate	gate	PROPN
easat-9180	22	43	gojek	gojek	ADJ
easat-9180	22	44	sentiment	sentiment	NOUN
easat-9180	22	45	analysis	analysis	NOUN
easat-9180	22	46	in	in	ADP
easat-9180	22	47	social	social	ADJ
easat-9180	22	48	media	medium	NOUN
easat-9180	22	49	suggest	suggest	VERB
easat-9180	22	50	that	that	SCONJ
easat-9180	22	51	the	the	DET
easat-9180	22	52	service	service	NOUN
easat-9180	22	53	needs	need	VERB
easat-9180	22	54	to	to	PART
easat-9180	22	55	be	be	AUX
easat-9180	22	56	maintained	maintain	VERB
easat-9180	22	57	or	or	CCONJ
easat-9180	22	58	even	even	ADV
easat-9180	22	59	increased	increase	VERB
easat-9180	22	60	.	.	PUNCT
easat-9180	23	1	according	accord	VERB
easat-9180	23	2	to	to	ADP
easat-9180	23	3	liem	liem	PROPN
easat-9180	23	4	,	,	PUNCT
easat-9180	23	5	et	et	PROPN
easat-9180	23	6	al	al	PROPN
easat-9180	23	7	.	.	PUNCT
easat-9180	24	1	[	[	X
easat-9180	24	2	3	3	X
easat-9180	24	3	]	]	PUNCT
easat-9180	24	4	in	in	ADP
easat-9180	24	5	the	the	DET
easat-9180	24	6	context	context	NOUN
easat-9180	24	7	of	of	ADP
easat-9180	24	8	improving	improve	VERB
easat-9180	24	9	service	service	NOUN
easat-9180	24	10	quality	quality	NOUN
easat-9180	24	11	,	,	PUNCT
easat-9180	24	12	user	user	NOUN
easat-9180	24	13	complaints	complaint	NOUN
easat-9180	24	14	are	be	AUX
easat-9180	24	15	an	an	DET
easat-9180	24	16	important	important	ADJ
easat-9180	24	17	indicator	indicator	NOUN
easat-9180	24	18	to	to	PART
easat-9180	24	19	boost	boost	VERB
easat-9180	24	20	service	service	NOUN
easat-9180	24	21	quality	quality	NOUN
easat-9180	24	22	to	to	PART
easat-9180	24	23	ensure	ensure	VERB
easat-9180	24	24	customer	customer	NOUN
easat-9180	24	25	satisfaction	satisfaction	NOUN
easat-9180	24	26	and	and	CCONJ
easat-9180	24	27	sustain	sustain	VERB
easat-9180	24	28	business	business	NOUN
easat-9180	24	29	continuity	continuity	NOUN
easat-9180	24	30	.	.	PUNCT
easat-9180	25	1	based	base	VERB
easat-9180	25	2	on	on	ADP
easat-9180	25	3	the	the	DET
easat-9180	25	4	analysis	analysis	NOUN
easat-9180	25	5	gojek	gojek	NOUN
easat-9180	25	6	’s	’s	PART
easat-9180	25	7	social	social	ADJ
easat-9180	25	8	media	medium	NOUN
easat-9180	25	9	accounts	account	NOUN
easat-9180	25	10	has	have	VERB
easat-9180	25	11	many	many	ADJ
easat-9180	25	12	negative	negative	ADJ
easat-9180	25	13	comments	comment	NOUN
easat-9180	25	14	with	with	ADP
easat-9180	25	15	all	all	PRON
easat-9180	25	16	of	of	ADP
easat-9180	25	17	it	it	PRON
easat-9180	25	18	being	be	AUX
easat-9180	25	19	user	user	NOUN
easat-9180	25	20	complaints	complaint	NOUN
easat-9180	25	21	due	due	ADJ
easat-9180	25	22	to	to	ADP
easat-9180	25	23	poor	poor	ADJ
easat-9180	25	24	services	service	NOUN
easat-9180	25	25	from	from	ADP
easat-9180	25	26	the	the	DET
easat-9180	25	27	application	application	NOUN
easat-9180	25	28	,	,	PUNCT
easat-9180	25	29	to	to	ADP
easat-9180	25	30	delays	delay	NOUN
easat-9180	25	31	in	in	ADP
easat-9180	25	32	orders	order	NOUN
easat-9180	25	33	from	from	ADP
easat-9180	25	34	the	the	DET
easat-9180	25	35	predicted	predict	VERB
easat-9180	25	36	time	time	NOUN
easat-9180	25	37	of	of	ADP
easat-9180	25	38	arrivals	arrival	NOUN
easat-9180	25	39	.	.	PUNCT
easat-9180	26	1	according	accord	VERB
easat-9180	26	2	to	to	ADP
easat-9180	26	3	gestari	gestari	PROPN
easat-9180	26	4	and	and	CCONJ
easat-9180	26	5	mariah	mariah	PROPN
easat-9180	26	6	[	[	X
easat-9180	26	7	4	4	X
easat-9180	26	8	]	]	PUNCT
easat-9180	26	9	they	they	PRON
easat-9180	26	10	state	state	VERB
easat-9180	26	11	that	that	SCONJ
easat-9180	26	12	service	service	NOUN
easat-9180	26	13	quality	quality	NOUN
easat-9180	26	14	is	be	AUX
easat-9180	26	15	the	the	DET
easat-9180	26	16	key	key	NOUN
easat-9180	26	17	to	to	ADP
easat-9180	26	18	success	success	NOUN
easat-9180	26	19	in	in	ADP
easat-9180	26	20	this	this	DET
easat-9180	26	21	highly	highly	ADV
easat-9180	26	22	competitive	competitive	ADJ
easat-9180	26	23	industry	industry	NOUN
easat-9180	26	24	,	,	PUNCT
easat-9180	26	25	service	service	NOUN
easat-9180	26	26	quality	quality	NOUN
easat-9180	26	27	defined	define	VERB
easat-9180	26	28	as	as	ADP
easat-9180	26	29	the	the	DET
easat-9180	26	30	gap	gap	NOUN
easat-9180	26	31	between	between	ADP
easat-9180	26	32	consumer	consumer	NOUN
easat-9180	26	33	expectations	expectation	NOUN
easat-9180	26	34	and	and	CCONJ
easat-9180	26	35	the	the	DET
easat-9180	26	36	way	way	NOUN
easat-9180	26	37	it	it	PRON
easat-9180	26	38	is	be	AUX
easat-9180	26	39	delivered	deliver	VERB
easat-9180	26	40	plays	play	VERB
easat-9180	26	41	a	a	DET
easat-9180	26	42	crucial	crucial	ADJ
easat-9180	26	43	role	role	NOUN
easat-9180	26	44	in	in	ADP
easat-9180	26	45	customer	customer	NOUN
easat-9180	26	46	satisfaction	satisfaction	NOUN
easat-9180	26	47	and	and	CCONJ
easat-9180	26	48	retention	retention	NOUN
easat-9180	26	49	.	.	PUNCT
easat-9180	27	1	in	in	ADP
easat-9180	27	2	the	the	DET
easat-9180	27	3	case	case	NOUN
easat-9180	27	4	of	of	ADP
easat-9180	27	5	gojek	gojek	NOUN
easat-9180	27	6	as	as	ADP
easat-9180	27	7	an	an	DET
easat-9180	27	8	on	on	ADP
easat-9180	27	9	demand	demand	NOUN
easat-9180	27	10	online	online	ADJ
easat-9180	27	11	service	service	NOUN
easat-9180	27	12	company	company	NOUN
easat-9180	27	13	,	,	PUNCT
easat-9180	27	14	providing	provide	VERB
easat-9180	27	15	consistent	consistent	ADJ
easat-9180	27	16	,	,	PUNCT
easat-9180	27	17	reliable	reliable	ADJ
easat-9180	27	18	,	,	PUNCT
easat-9180	27	19	and	and	CCONJ
easat-9180	27	20	user	user	NOUN
easat-9180	27	21	-	-	PUNCT
easat-9180	27	22	friendly	friendly	ADJ
easat-9180	27	23	experience	experience	NOUN
easat-9180	27	24	is	be	AUX
easat-9180	27	25	important	important	ADJ
easat-9180	27	26	for	for	ADP
easat-9180	27	27	meeting	meet	VERB
easat-9180	27	28	consumer	consumer	NOUN
easat-9180	27	29	expectations	expectation	NOUN
easat-9180	27	30	.	.	PUNCT
easat-9180	28	1	studies	study	NOUN
easat-9180	28	2	say	say	VERB
easat-9180	28	3	that	that	SCONJ
easat-9180	28	4	higher	high	ADJ
easat-9180	28	5	service	service	NOUN
easat-9180	28	6	quality	quality	NOUN
easat-9180	28	7	has	have	VERB
easat-9180	28	8	a	a	DET
easat-9180	28	9	positive	positive	ADJ
easat-9180	28	10	connection	connection	NOUN
easat-9180	28	11	with	with	ADP
easat-9180	28	12	customer	customer	NOUN
easat-9180	28	13	loyalty	loyalty	NOUN
easat-9180	28	14	,	,	PUNCT
easat-9180	28	15	especially	especially	ADV
easat-9180	28	16	in	in	ADP
easat-9180	28	17	industries	industry	NOUN
easat-9180	28	18	where	where	SCONJ
easat-9180	28	19	convenience	convenience	NOUN
easat-9180	28	20	and	and	CCONJ
easat-9180	28	21	accessibility	accessibility	NOUN
easat-9180	28	22	are	be	AUX
easat-9180	28	23	crucial	crucial	ADJ
easat-9180	28	24	[	[	X
easat-9180	28	25	5	5	NUM
easat-9180	28	26	]	]	PUNCT
easat-9180	28	27	.	.	PUNCT
easat-9180	29	1	moreover	moreover	ADV
easat-9180	29	2	,	,	PUNCT
easat-9180	29	3	the	the	DET
easat-9180	29	4	app	app	NOUN
easat-9180	29	5	’s	’s	PART
easat-9180	29	6	usability	usability	NOUN
easat-9180	29	7	and	and	CCONJ
easat-9180	29	8	the	the	DET
easat-9180	29	9	overall	overall	ADJ
easat-9180	29	10	user	user	NOUN
easat-9180	29	11	experience	experience	NOUN
easat-9180	29	12	are	be	AUX
easat-9180	29	13	important	important	ADJ
easat-9180	29	14	factors	factor	NOUN
easat-9180	29	15	of	of	ADP
easat-9180	29	16	service	service	NOUN
easat-9180	29	17	quality	quality	NOUN
easat-9180	29	18	.	.	PUNCT
easat-9180	30	1	as	as	SCONJ
easat-9180	30	2	the	the	DET
easat-9180	30	3	digital	digital	ADJ
easat-9180	30	4	experience	experience	NOUN
easat-9180	30	5	becomes	become	VERB
easat-9180	30	6	a	a	DET
easat-9180	30	7	first	first	ADJ
easat-9180	30	8	impression	impression	NOUN
easat-9180	30	9	for	for	ADP
easat-9180	30	10	consumers	consumer	NOUN
easat-9180	30	11	,	,	PUNCT
easat-9180	30	12	it	it	PRON
easat-9180	30	13	shows	show	VERB
easat-9180	30	14	app	app	NOUN
easat-9180	30	15	reliability	reliability	NOUN
easat-9180	30	16	,	,	PUNCT
easat-9180	30	17	user	user	NOUN
easat-9180	30	18	friendliness	friendliness	NOUN
easat-9180	30	19	,	,	PUNCT
easat-9180	30	20	and	and	CCONJ
easat-9180	30	21	various	various	ADJ
easat-9180	30	22	usefulness	usefulness	NOUN
easat-9180	30	23	have	have	AUX
easat-9180	30	24	increasingly	increasingly	ADV
easat-9180	30	25	determined	determine	VERB
easat-9180	30	26	customer	customer	NOUN
easat-9180	30	27	loyalty	loyalty	NOUN
easat-9180	30	28	.	.	PUNCT
easat-9180	31	1	gojek	gojek	NOUN
easat-9180	31	2	’s	’s	PART
easat-9180	31	3	consistent	consistent	ADJ
easat-9180	31	4	updates	update	NOUN
easat-9180	31	5	to	to	PART
easat-9180	31	6	improve	improve	VERB
easat-9180	31	7	app	app	NOUN
easat-9180	31	8	features	feature	NOUN
easat-9180	31	9	,	,	PUNCT
easat-9180	31	10	like	like	ADP
easat-9180	31	11	real	real	ADJ
easat-9180	31	12	-	-	PUNCT
easat-9180	31	13	time	time	NOUN
easat-9180	31	14	driver	driver	NOUN
easat-9180	31	15	tracking	tracking	NOUN
easat-9180	31	16	and	and	CCONJ
easat-9180	31	17	in	in	ADP
easat-9180	31	18	-	-	PUNCT
easat-9180	31	19	app	app	NOUN
easat-9180	31	20	payment	payment	NOUN
easat-9180	31	21	options	option	NOUN
easat-9180	31	22	,	,	PUNCT
easat-9180	31	23	show	show	VERB
easat-9180	31	24	its	its	PRON
easat-9180	31	25	commitment	commitment	NOUN
easat-9180	31	26	to	to	ADP
easat-9180	31	27	meeting	meet	VERB
easat-9180	31	28	these	these	DET
easat-9180	31	29	expectations	expectation	NOUN
easat-9180	31	30	.	.	PUNCT
easat-9180	32	1	yet	yet	ADV
easat-9180	32	2	,	,	PUNCT
easat-9180	32	3	technical	technical	ADJ
easat-9180	32	4	glitches	glitch	NOUN
easat-9180	32	5	,	,	PUNCT
easat-9180	32	6	app	app	NOUN
easat-9180	32	7	crashes	crash	NOUN
easat-9180	32	8	,	,	PUNCT
easat-9180	32	9	or	or	CCONJ
easat-9180	32	10	poor	poor	ADJ
easat-9180	32	11	interface	interface	NOUN
easat-9180	32	12	design	design	NOUN
easat-9180	32	13	can	can	AUX
easat-9180	32	14	quickly	quickly	ADV
easat-9180	32	15	turn	turn	VERB
easat-9180	32	16	users	user	NOUN
easat-9180	32	17	toward	toward	ADP
easat-9180	32	18	competitor	competitor	NOUN
easat-9180	32	19	platforms	platform	NOUN
easat-9180	32	20	,	,	PUNCT
easat-9180	32	21	showing	show	VERB
easat-9180	32	22	how	how	SCONJ
easat-9180	32	23	sensitive	sensitive	ADJ
easat-9180	32	24	consumer	consumer	NOUN
easat-9180	32	25	loyalty	loyalty	NOUN
easat-9180	32	26	is	be	AUX
easat-9180	32	27	to	to	ADP
easat-9180	32	28	the	the	DET
easat-9180	32	29	digital	digital	ADJ
easat-9180	32	30	experience	experience	NOUN
easat-9180	32	31	[	[	X
easat-9180	32	32	6	6	NUM
easat-9180	32	33	]	]	PUNCT
easat-9180	32	34	.	.	PUNCT
easat-9180	33	1	although	although	SCONJ
easat-9180	33	2	being	be	AUX
easat-9180	33	3	one	one	NUM
easat-9180	33	4	of	of	ADP
easat-9180	33	5	the	the	DET
easat-9180	33	6	biggest	big	ADJ
easat-9180	33	7	apps	app	NOUN
easat-9180	33	8	in	in	ADP
easat-9180	33	9	indonesia	indonesia	PROPN
easat-9180	33	10	,	,	PUNCT
easat-9180	33	11	gojek	gojek	PROPN
easat-9180	33	12	still	still	ADV
easat-9180	33	13	has	have	VERB
easat-9180	33	14	problems	problem	NOUN
easat-9180	33	15	with	with	ADP
easat-9180	33	16	satisfying	satisfy	VERB
easat-9180	33	17	customers	customer	NOUN
easat-9180	33	18	.	.	PUNCT
easat-9180	34	1	based	base	VERB
easat-9180	34	2	on	on	ADP
easat-9180	34	3	the	the	DET
easat-9180	34	4	social	social	ADJ
easat-9180	34	5	media	medium	NOUN
easat-9180	34	6	analysis	analysis	NOUN
easat-9180	34	7	reveals	reveal	VERB
easat-9180	34	8	that	that	SCONJ
easat-9180	34	9	56.3	56.3	NUM
easat-9180	34	10	%	%	NOUN
easat-9180	34	11	users	user	NOUN
easat-9180	34	12	on	on	ADP
easat-9180	34	13	instagram	instagram	PROPN
easat-9180	34	14	,	,	PUNCT
easat-9180	34	15	61.9	61.9	NUM
easat-9180	34	16	%	%	NOUN
easat-9180	34	17	users	user	NOUN
easat-9180	34	18	on	on	ADP
easat-9180	34	19	x	x	NOUN
easat-9180	34	20	,	,	PUNCT
easat-9180	34	21	and	and	CCONJ
easat-9180	34	22	58.1	58.1	NUM
easat-9180	34	23	%	%	NOUN
easat-9180	34	24	users	user	NOUN
easat-9180	34	25	on	on	ADP
easat-9180	34	26	tiktok	tiktok	NOUN
easat-9180	34	27	was	be	AUX
easat-9180	34	28	negative	negative	ADJ
easat-9180	34	29	toward	toward	ADP
easat-9180	34	30	gojek	gojek	NOUN
easat-9180	34	31	as	as	SCONJ
easat-9180	34	32	customers	customer	NOUN
easat-9180	34	33	complained	complain	VERB
easat-9180	34	34	on	on	ADP
easat-9180	34	35	their	their	PRON
easat-9180	34	36	services	service	NOUN
easat-9180	34	37	such	such	ADJ
easat-9180	34	38	as	as	ADP
easat-9180	34	39	delays	delay	NOUN
easat-9180	34	40	,	,	PUNCT
easat-9180	34	41	problems	problem	NOUN
easat-9180	34	42	experienced	experience	VERB
easat-9180	34	43	with	with	ADP
easat-9180	34	44	the	the	DET
easat-9180	34	45	application	application	NOUN
easat-9180	34	46	,	,	PUNCT
easat-9180	34	47	as	as	ADV
easat-9180	34	48	well	well	ADV
easat-9180	34	49	as	as	ADP
easat-9180	34	50	poor	poor	ADJ
easat-9180	34	51	services	service	NOUN
easat-9180	34	52	from	from	ADP
easat-9180	34	53	the	the	DET
easat-9180	34	54	app	app	PROPN
easat-9180	34	55	.	.	PUNCT
easat-9180	35	1	prihartono	prihartono	PROPN
easat-9180	35	2	,	,	PUNCT
easat-9180	35	3	et	et	PROPN
easat-9180	35	4	al	al	PROPN
easat-9180	35	5	.	.	PUNCT
easat-9180	36	1	[	[	X
easat-9180	36	2	7	7	X
easat-9180	36	3	]	]	PUNCT
easat-9180	36	4	states	state	NOUN
easat-9180	36	5	that	that	SCONJ
easat-9180	36	6	service	service	NOUN
easat-9180	36	7	quality	quality	NOUN
easat-9180	36	8	plays	play	VERB
easat-9180	36	9	a	a	DET
easat-9180	36	10	crucial	crucial	ADJ
easat-9180	36	11	role	role	NOUN
easat-9180	36	12	in	in	ADP
easat-9180	36	13	maintaining	maintain	VERB
easat-9180	36	14	a	a	DET
easat-9180	36	15	competitive	competitive	ADJ
easat-9180	36	16	advantage	advantage	NOUN
easat-9180	36	17	in	in	ADP
easat-9180	36	18	the	the	DET
easat-9180	36	19	online	online	ADJ
easat-9180	36	20	transportation	transportation	NOUN
easat-9180	36	21	service	service	NOUN
easat-9180	36	22	,	,	PUNCT
easat-9180	36	23	for	for	ADP
easat-9180	36	24	instance	instance	NOUN
easat-9180	36	25	gojek	gojek	NOUN
easat-9180	36	26	now	now	ADV
easat-9180	36	27	offers	offer	VERB
easat-9180	36	28	real	real	ADJ
easat-9180	36	29	time	time	NOUN
easat-9180	36	30	ride	ride	NOUN
easat-9180	36	31	tracking	tracking	NOUN
easat-9180	36	32	,	,	PUNCT
easat-9180	36	33	flexible	flexible	ADJ
easat-9180	36	34	payment	payment	NOUN
easat-9180	36	35	options	option	NOUN
easat-9180	36	36	,	,	PUNCT
easat-9180	36	37	and	and	CCONJ
easat-9180	36	38	promotional	promotional	ADJ
easat-9180	36	39	discounts	discount	NOUN
easat-9180	36	40	.	.	PUNCT
easat-9180	37	1	in	in	ADP
easat-9180	37	2	summary	summary	NOUN
easat-9180	37	3	,	,	PUNCT
easat-9180	37	4	gojek	gojek	NOUN
easat-9180	37	5	has	have	AUX
easat-9180	37	6	been	be	AUX
easat-9180	37	7	attempting	attempt	VERB
easat-9180	37	8	to	to	PART
easat-9180	37	9	provide	provide	VERB
easat-9180	37	10	service	service	NOUN
easat-9180	37	11	quality	quality	NOUN
easat-9180	37	12	through	through	ADP
easat-9180	37	13	new	new	ADJ
easat-9180	37	14	service	service	NOUN
easat-9180	37	15	efforts	effort	NOUN
easat-9180	37	16	such	such	ADJ
easat-9180	37	17	as	as	ADP
easat-9180	37	18	gotagihan	gotagihan	NOUN
easat-9180	37	19	,	,	PUNCT
easat-9180	37	20	goinvestasi	goinvestasi	NOUN
easat-9180	37	21	,	,	PUNCT
easat-9180	37	22	and	and	CCONJ
easat-9180	37	23	many	many	ADJ
easat-9180	37	24	more	more	ADJ
easat-9180	37	25	,	,	PUNCT
easat-9180	37	26	and	and	CCONJ
easat-9180	37	27	has	have	AUX
easat-9180	37	28	also	also	ADV
easat-9180	37	29	introduced	introduce	VERB
easat-9180	37	30	a	a	DET
easat-9180	37	31	loyalty	loyalty	NOUN
easat-9180	37	32	program	program	NOUN
easat-9180	37	33	called	call	VERB
easat-9180	37	34	gojek	gojek	NOUN
easat-9180	37	35	plus	plus	CCONJ
easat-9180	37	36	to	to	PART
easat-9180	37	37	push	push	VERB
easat-9180	37	38	customer	customer	NOUN
easat-9180	37	39	satisfaction	satisfaction	NOUN
easat-9180	37	40	and	and	CCONJ
easat-9180	37	41	customer	customer	NOUN
easat-9180	37	42	loyalty	loyalty	NOUN
easat-9180	37	43	.	.	PUNCT
easat-9180	38	1	however	however	ADV
easat-9180	38	2	,	,	PUNCT
easat-9180	38	3	the	the	DET
easat-9180	38	4	impact	impact	NOUN
easat-9180	38	5	of	of	ADP
easat-9180	38	6	gojek	gojek	NOUN
easat-9180	38	7	's	's	PART
easat-9180	38	8	loyalty	loyalty	NOUN
easat-9180	38	9	remains	remain	VERB
easat-9180	38	10	unachieved	unachieved	ADJ
easat-9180	38	11	.	.	PUNCT
easat-9180	39	1	based	base	VERB
easat-9180	39	2	on	on	ADP
easat-9180	39	3	the	the	DET
easat-9180	39	4	data	datum	NOUN
easat-9180	39	5	collected	collect	VERB
easat-9180	39	6	,	,	PUNCT
easat-9180	39	7	the	the	DET
easat-9180	39	8	author	author	NOUN
easat-9180	39	9	felt	feel	VERB
easat-9180	39	10	the	the	DET
easat-9180	39	11	need	need	NOUN
easat-9180	39	12	to	to	PART
easat-9180	39	13	conduct	conduct	VERB
easat-9180	39	14	a	a	DET
easat-9180	39	15	study	study	NOUN
easat-9180	39	16	on	on	ADP
easat-9180	39	17	how	how	SCONJ
easat-9180	39	18	the	the	DET
easat-9180	39	19	influence	influence	NOUN
easat-9180	39	20	of	of	ADP
easat-9180	39	21	service	service	NOUN
easat-9180	39	22	quality	quality	NOUN
easat-9180	39	23	and	and	CCONJ
easat-9180	39	24	customer	customer	NOUN
easat-9180	39	25	satisfaction	satisfaction	NOUN
easat-9180	39	26	pursued	pursue	VERB
easat-9180	39	27	by	by	ADP
easat-9180	39	28	gojek	gojek	ADJ
easat-9180	39	29	affects	affect	VERB
easat-9180	39	30	gojek	gojek	NOUN
easat-9180	39	31	's	's	PART
easat-9180	39	32	customer	customer	NOUN
easat-9180	39	33	loyalty	loyalty	NOUN
easat-9180	39	34	.	.	PUNCT
easat-9180	40	1	while	while	SCONJ
easat-9180	40	2	gojek	gojek	NOUN
easat-9180	40	3	has	have	AUX
easat-9180	40	4	turned	turn	VERB
easat-9180	40	5	itself	itself	PRON
easat-9180	40	6	into	into	ADP
easat-9180	40	7	a	a	DET
easat-9180	40	8	super	super	ADJ
easat-9180	40	9	app	app	NOUN
easat-9180	40	10	from	from	ADP
easat-9180	40	11	delivery	delivery	NOUN
easat-9180	40	12	and	and	CCONJ
easat-9180	40	13	ride	ride	VERB
easat-9180	40	14	hailing	hail	VERB
easat-9180	40	15	services	service	NOUN
easat-9180	40	16	to	to	PART
easat-9180	40	17	gopay	gopay	VERB
easat-9180	40	18	and	and	CCONJ
easat-9180	40	19	goinvestasi	goinvestasi	NOUN
easat-9180	40	20	creating	create	VERB
easat-9180	40	21	a	a	DET
easat-9180	40	22	larger	large	ADJ
easat-9180	40	23	customer	customer	NOUN
easat-9180	40	24	market	market	NOUN
easat-9180	40	25	demand	demand	NOUN
easat-9180	40	26	,	,	PUNCT
easat-9180	40	27	it	it	PRON
easat-9180	40	28	also	also	ADV
easat-9180	40	29	faces	face	VERB
easat-9180	40	30	challenges	challenge	NOUN
easat-9180	40	31	in	in	ADP
easat-9180	40	32	maintaining	maintain	VERB
easat-9180	40	33	service	service	NOUN
easat-9180	40	34	quality	quality	NOUN
easat-9180	40	35	across	across	ADP
easat-9180	40	36	such	such	DET
easat-9180	40	37	a	a	DET
easat-9180	40	38	broad	broad	ADJ
easat-9180	40	39	range	range	NOUN
easat-9180	40	40	of	of	ADP
easat-9180	40	41	offerings	offering	NOUN
easat-9180	40	42	while	while	SCONJ
easat-9180	40	43	trying	try	VERB
easat-9180	40	44	to	to	PART
easat-9180	40	45	keep	keep	VERB
easat-9180	40	46	customer	customer	NOUN
easat-9180	40	47	satisfaction	satisfaction	NOUN
easat-9180	40	48	high	high	ADJ
easat-9180	40	49	.	.	PUNCT
easat-9180	41	1	the	the	DET
easat-9180	41	2	challenges	challenge	NOUN
easat-9180	41	3	of	of	ADP
easat-9180	41	4	managing	manage	VERB
easat-9180	41	5	multiple	multiple	ADJ
easat-9180	41	6	services	service	NOUN
easat-9180	41	7	under	under	ADP
easat-9180	41	8	one	one	NUM
easat-9180	41	9	platform	platform	NOUN
easat-9180	41	10	can	can	AUX
easat-9180	41	11	lead	lead	VERB
easat-9180	41	12	to	to	ADP
easat-9180	41	13	issues	issue	NOUN
easat-9180	41	14	with	with	ADP
easat-9180	41	15	consistency	consistency	NOUN
easat-9180	41	16	,	,	PUNCT
easat-9180	41	17	particularly	particularly	ADV
easat-9180	41	18	in	in	ADP
easat-9180	41	19	customer	customer	NOUN
easat-9180	41	20	support	support	NOUN
easat-9180	41	21	and	and	CCONJ
easat-9180	41	22	service	service	NOUN
easat-9180	41	23	delivery	delivery	NOUN
easat-9180	41	24	.	.	PUNCT
easat-9180	42	1	the	the	DET
easat-9180	42	2	study	study	NOUN
easat-9180	42	3	by	by	ADP
easat-9180	42	4	yum	yum	PROPN
easat-9180	42	5	and	and	CCONJ
easat-9180	42	6	yoo	yoo	PROPN
easat-9180	43	1	[	[	X
easat-9180	43	2	8	8	NUM
easat-9180	43	3	]	]	PUNCT
easat-9180	43	4	provides	provide	VERB
easat-9180	43	5	a	a	DET
easat-9180	43	6	valuable	valuable	ADJ
easat-9180	43	7	framework	framework	NOUN
easat-9180	43	8	for	for	ADP
easat-9180	43	9	understanding	understand	VERB
easat-9180	43	10	the	the	DET
easat-9180	43	11	relationship	relationship	NOUN
easat-9180	43	12	between	between	ADP
easat-9180	43	13	mobile	mobile	ADJ
easat-9180	43	14	service	service	NOUN
easat-9180	43	15	quality	quality	NOUN
easat-9180	43	16	,	,	PUNCT
easat-9180	43	17	customer	customer	NOUN
easat-9180	43	18	satisfaction	satisfaction	NOUN
easat-9180	43	19	,	,	PUNCT
easat-9180	43	20	and	and	CCONJ
easat-9180	43	21	loyalty	loyalty	NOUN
easat-9180	43	22	.	.	PUNCT
easat-9180	44	1	key	key	ADJ
easat-9180	44	2	dimensions	dimension	NOUN
easat-9180	44	3	such	such	ADJ
easat-9180	44	4	as	as	ADP
easat-9180	44	5	convenience	convenience	NOUN
easat-9180	44	6	,	,	PUNCT
easat-9180	44	7	design	design	NOUN
easat-9180	44	8	,	,	PUNCT
easat-9180	44	9	security	security	NOUN
easat-9180	44	10	/	/	SYM
easat-9180	44	11	privacy	privacy	NOUN
easat-9180	44	12	,	,	PUNCT
easat-9180	44	13	and	and	CCONJ
easat-9180	44	14	usefulness	usefulness	NOUN
easat-9180	44	15	can	can	AUX
easat-9180	44	16	be	be	AUX
easat-9180	44	17	applied	apply	VERB
easat-9180	44	18	to	to	PART
easat-9180	44	19	analyze	analyze	VERB
easat-9180	44	20	gojek	gojek	NOUN
easat-9180	44	21	’s	’s	PART
easat-9180	44	22	unique	unique	ADJ
easat-9180	44	23	challenges	challenge	NOUN
easat-9180	44	24	as	as	ADP
easat-9180	44	25	an	an	DET
easat-9180	44	26	online	online	ADJ
easat-9180	44	27	on	on	ADP
easat-9180	44	28	-	-	PUNCT
easat-9180	44	29	demand	demand	NOUN
easat-9180	44	30	multi	multi	ADJ
easat-9180	44	31	-	-	ADJ
easat-9180	44	32	service	service	ADJ
easat-9180	44	33	platform	platform	NOUN
easat-9180	44	34	.	.	PUNCT
easat-9180	45	1	their	their	PRON
easat-9180	45	2	findings	finding	NOUN
easat-9180	45	3	offer	offer	VERB
easat-9180	45	4	insights	insight	NOUN
easat-9180	45	5	into	into	ADP
easat-9180	45	6	how	how	SCONJ
easat-9180	45	7	maintaining	maintain	VERB
easat-9180	45	8	mobile	mobile	ADJ
easat-9180	45	9	service	service	NOUN
easat-9180	45	10	quality	quality	NOUN
easat-9180	45	11	consistency	consistency	NOUN
easat-9180	45	12	influences	influence	NOUN
easat-9180	45	13	customer	customer	NOUN
easat-9180	45	14	satisfaction	satisfaction	NOUN
easat-9180	45	15	and	and	CCONJ
easat-9180	45	16	loyalty	loyalty	NOUN
easat-9180	45	17	in	in	ADP
easat-9180	45	18	complex	complex	ADJ
easat-9180	45	19	service	service	NOUN
easat-9180	45	20	ecosystems	ecosystem	NOUN
easat-9180	45	21	like	like	ADP
easat-9180	45	22	super	super	ADJ
easat-9180	45	23	apps	app	NOUN
easat-9180	45	24	.	.	PUNCT
easat-9180	46	1	2	2	X
easat-9180	46	2	.	.	X
easat-9180	46	3	literature	literature	NOUN
easat-9180	46	4	review	review	VERB
easat-9180	46	5	2.1	2.1	NUM
easat-9180	46	6	.	.	PUNCT
easat-9180	47	1	marketing	marketing	NOUN
easat-9180	47	2	management	management	NOUN
easat-9180	47	3	marketing	marketing	NOUN
easat-9180	47	4	management	management	NOUN
easat-9180	47	5	is	be	AUX
easat-9180	47	6	a	a	DET
easat-9180	47	7	tool	tool	NOUN
easat-9180	47	8	for	for	ADP
easat-9180	47	9	analyzing	analyze	VERB
easat-9180	47	10	,	,	PUNCT
easat-9180	47	11	planning	planning	NOUN
easat-9180	47	12	,	,	PUNCT
easat-9180	47	13	implementing	implement	VERB
easat-9180	47	14	,	,	PUNCT
easat-9180	47	15	and	and	CCONJ
easat-9180	47	16	controlling	control	VERB
easat-9180	47	17	programs	program	NOUN
easat-9180	47	18	to	to	PART
easat-9180	47	19	create	create	VERB
easat-9180	47	20	and	and	CCONJ
easat-9180	47	21	communicate	communicate	VERB
easat-9180	47	22	value	value	NOUN
easat-9180	47	23	propositions	proposition	NOUN
easat-9180	47	24	,	,	PUNCT
easat-9180	47	25	including	include	VERB
easat-9180	47	26	strategies	strategy	NOUN
easat-9180	47	27	for	for	ADP
easat-9180	47	28	goods	good	NOUN
easat-9180	47	29	and	and	CCONJ
easat-9180	47	30	services	service	NOUN
easat-9180	47	31	,	,	PUNCT
easat-9180	47	32	pricing	pricing	NOUN
easat-9180	47	33	,	,	PUNCT
easat-9180	47	34	location	location	NOUN
easat-9180	47	35	,	,	PUNCT
easat-9180	47	36	and	and	CCONJ
easat-9180	47	37	promotion	promotion	NOUN
easat-9180	47	38	[	[	X
easat-9180	47	39	9	9	NUM
easat-9180	47	40	]	]	PUNCT
easat-9180	47	41	.	.	PUNCT
easat-9180	48	1	it	it	PRON
easat-9180	48	2	aims	aim	VERB
easat-9180	48	3	to	to	PART
easat-9180	48	4	satisfy	satisfy	VERB
easat-9180	48	5	the	the	DET
easat-9180	48	6	target	target	NOUN
easat-9180	48	7	market	market	NOUN
easat-9180	48	8	's	's	PART
easat-9180	48	9	needs	need	NOUN
easat-9180	48	10	to	to	PART
easat-9180	48	11	fulfill	fulfill	VERB
easat-9180	48	12	business	business	NOUN
easat-9180	48	13	goals	goal	NOUN
easat-9180	48	14	.	.	PUNCT
easat-9180	49	1	sudarsono	sudarsono	PROPN
easat-9180	50	1	[	[	X
easat-9180	50	2	10	10	NUM
easat-9180	50	3	]	]	PUNCT
easat-9180	50	4	defines	define	VERB
easat-9180	50	5	it	it	PRON
easat-9180	50	6	as	as	ADP
easat-9180	50	7	an	an	DET
easat-9180	50	8	administrative	administrative	ADJ
easat-9180	50	9	function	function	NOUN
easat-9180	50	10	for	for	ADP
easat-9180	50	11	planning	planning	NOUN
easat-9180	50	12	,	,	PUNCT
easat-9180	50	13	controlling	control	VERB
easat-9180	50	14	,	,	PUNCT
easat-9180	50	15	and	and	CCONJ
easat-9180	50	16	supervising	supervise	VERB
easat-9180	50	17	2342	2342	NUM
easat-9180	50	18	edelweiss	edelweiss	PROPN
easat-9180	50	19	applied	apply	VERB
easat-9180	50	20	science	science	NOUN
easat-9180	50	21	and	and	CCONJ
easat-9180	50	22	technology	technology	NOUN
easat-9180	50	23	issn	issn	PROPN
easat-9180	50	24	:	:	PUNCT
easat-9180	50	25	2576	2576	NUM
easat-9180	50	26	-	-	SYM
easat-9180	50	27	8484	8484	NUM
easat-9180	50	28	vol	vol	NOUN
easat-9180	50	29	.	.	PROPN
easat-9180	51	1	9	9	NUM
easat-9180	51	2	,	,	PUNCT
easat-9180	51	3	no	no	INTJ
easat-9180	51	4	.	.	NOUN
easat-9180	51	5	7	7	NUM
easat-9180	51	6	:	:	SYM
easat-9180	51	7	2340	2340	NUM
easat-9180	51	8	-	-	SYM
easat-9180	51	9	2349	2349	NUM
easat-9180	51	10	,	,	PUNCT
easat-9180	51	11	2025	2025	NUM
easat-9180	51	12	doi	doi	NOUN
easat-9180	51	13	:	:	PUNCT
easat-9180	51	14	10.55214/2576	10.55214/2576	NUM
easat-9180	51	15	-	-	SYM
easat-9180	51	16	8484.v9i7.9180	8484.v9i7.9180	NUM
easat-9180	51	17	©	©	PROPN
easat-9180	51	18	2025	2025	NUM
easat-9180	51	19	by	by	ADP
easat-9180	51	20	the	the	DET
easat-9180	51	21	authors	author	NOUN
easat-9180	51	22	;	;	PUNCT
easat-9180	51	23	licensee	licensee	PROPN
easat-9180	51	24	learning	learn	VERB
easat-9180	51	25	gate	gate	NOUN
easat-9180	51	26	marketing	marketing	NOUN
easat-9180	51	27	activities	activity	NOUN
easat-9180	51	28	to	to	PART
easat-9180	51	29	achieve	achieve	VERB
easat-9180	51	30	organizational	organizational	ADJ
easat-9180	51	31	objectives	objective	NOUN
easat-9180	51	32	.	.	PUNCT
easat-9180	52	1	tjiptono	tjiptono	NOUN
easat-9180	53	1	[	[	X
easat-9180	53	2	11	11	NUM
easat-9180	53	3	]	]	PUNCT
easat-9180	53	4	views	view	VERB
easat-9180	53	5	it	it	PRON
easat-9180	53	6	as	as	ADP
easat-9180	53	7	a	a	DET
easat-9180	53	8	process	process	NOUN
easat-9180	53	9	involving	involve	VERB
easat-9180	53	10	planning	planning	NOUN
easat-9180	53	11	,	,	PUNCT
easat-9180	53	12	pricing	pricing	NOUN
easat-9180	53	13	,	,	PUNCT
easat-9180	53	14	placement	placement	NOUN
easat-9180	53	15	,	,	PUNCT
easat-9180	53	16	and	and	CCONJ
easat-9180	53	17	promotion	promotion	NOUN
easat-9180	53	18	of	of	ADP
easat-9180	53	19	products	product	NOUN
easat-9180	53	20	and	and	CCONJ
easat-9180	53	21	services	service	NOUN
easat-9180	53	22	to	to	PART
easat-9180	53	23	meet	meet	VERB
easat-9180	53	24	the	the	DET
easat-9180	53	25	target	target	NOUN
easat-9180	53	26	market	market	NOUN
easat-9180	53	27	's	's	PART
easat-9180	53	28	needs	need	NOUN
easat-9180	53	29	.	.	PUNCT
easat-9180	54	1	according	accord	VERB
easat-9180	54	2	to	to	ADP
easat-9180	54	3	kotler	kotler	PROPN
easat-9180	54	4	and	and	CCONJ
easat-9180	54	5	armstrong	armstrong	PROPN
easat-9180	54	6	[	[	X
easat-9180	54	7	12	12	NUM
easat-9180	54	8	]	]	PUNCT
easat-9180	54	9	marketing	marketing	NOUN
easat-9180	54	10	strategy	strategy	NOUN
easat-9180	54	11	focuses	focus	VERB
easat-9180	54	12	on	on	ADP
easat-9180	54	13	how	how	SCONJ
easat-9180	54	14	a	a	DET
easat-9180	54	15	firm	firm	NOUN
easat-9180	54	16	plans	plan	VERB
easat-9180	54	17	to	to	PART
easat-9180	54	18	influence	influence	VERB
easat-9180	54	19	demand	demand	NOUN
easat-9180	54	20	in	in	ADP
easat-9180	54	21	its	its	PRON
easat-9180	54	22	targeted	target	VERB
easat-9180	54	23	market	market	NOUN
easat-9180	54	24	.	.	PUNCT
easat-9180	55	1	2.2	2.2	NUM
easat-9180	55	2	.	.	PUNCT
easat-9180	56	1	consumer	consumer	NOUN
easat-9180	56	2	behavior	behavior	NOUN
easat-9180	56	3	consumer	consumer	NOUN
easat-9180	56	4	behavior	behavior	NOUN
easat-9180	56	5	,	,	PUNCT
easat-9180	56	6	as	as	SCONJ
easat-9180	56	7	defined	define	VERB
easat-9180	56	8	by	by	ADP
easat-9180	56	9	kotler	kotler	NOUN
easat-9180	56	10	and	and	CCONJ
easat-9180	56	11	keller	keller	PROPN
easat-9180	56	12	[	[	X
easat-9180	56	13	9	9	NUM
easat-9180	56	14	]	]	PUNCT
easat-9180	56	15	is	be	AUX
easat-9180	56	16	the	the	DET
easat-9180	56	17	study	study	NOUN
easat-9180	56	18	of	of	ADP
easat-9180	56	19	the	the	DET
easat-9180	56	20	buying	buying	NOUN
easat-9180	56	21	process	process	NOUN
easat-9180	56	22	for	for	ADP
easat-9180	56	23	goods	good	NOUN
easat-9180	56	24	,	,	PUNCT
easat-9180	56	25	services	service	NOUN
easat-9180	56	26	,	,	PUNCT
easat-9180	56	27	and	and	CCONJ
easat-9180	56	28	ideas	idea	NOUN
easat-9180	56	29	by	by	ADP
easat-9180	56	30	individuals	individual	NOUN
easat-9180	56	31	and	and	CCONJ
easat-9180	56	32	organizations	organization	NOUN
easat-9180	56	33	.	.	PUNCT
easat-9180	57	1	firmansyah	firmansyah	PROPN
easat-9180	58	1	[	[	X
easat-9180	58	2	13	13	NUM
easat-9180	58	3	]	]	PUNCT
easat-9180	58	4	emphasizes	emphasize	VERB
easat-9180	58	5	that	that	SCONJ
easat-9180	58	6	it	it	PRON
easat-9180	58	7	involves	involve	VERB
easat-9180	58	8	decisions	decision	NOUN
easat-9180	58	9	regarding	regard	VERB
easat-9180	58	10	the	the	DET
easat-9180	58	11	purchase	purchase	NOUN
easat-9180	58	12	,	,	PUNCT
easat-9180	58	13	use	use	NOUN
easat-9180	58	14	,	,	PUNCT
easat-9180	58	15	and	and	CCONJ
easat-9180	58	16	disposal	disposal	NOUN
easat-9180	58	17	of	of	ADP
easat-9180	58	18	products	product	NOUN
easat-9180	58	19	or	or	CCONJ
easat-9180	58	20	services	service	NOUN
easat-9180	58	21	to	to	PART
easat-9180	58	22	satisfy	satisfy	VERB
easat-9180	58	23	needs	need	NOUN
easat-9180	58	24	or	or	CCONJ
easat-9180	58	25	wants	want	VERB
easat-9180	58	26	.	.	PUNCT
easat-9180	59	1	understanding	understand	VERB
easat-9180	59	2	consumer	consumer	NOUN
easat-9180	59	3	thinking	thinking	NOUN
easat-9180	59	4	is	be	AUX
easat-9180	59	5	crucial	crucial	ADJ
easat-9180	59	6	for	for	ADP
easat-9180	59	7	influencing	influence	VERB
easat-9180	59	8	decisions	decision	NOUN
easat-9180	59	9	in	in	ADP
easat-9180	59	10	various	various	ADJ
easat-9180	59	11	areas	area	NOUN
easat-9180	59	12	,	,	PUNCT
easat-9180	59	13	such	such	ADJ
easat-9180	59	14	as	as	ADP
easat-9180	59	15	product	product	NOUN
easat-9180	59	16	choices	choice	NOUN
easat-9180	59	17	,	,	PUNCT
easat-9180	59	18	education	education	NOUN
easat-9180	59	19	,	,	PUNCT
easat-9180	59	20	charitable	charitable	ADJ
easat-9180	59	21	support	support	NOUN
easat-9180	59	22	,	,	PUNCT
easat-9180	59	23	and	and	CCONJ
easat-9180	59	24	recycling	recycling	NOUN
easat-9180	59	25	.	.	PUNCT
easat-9180	60	1	according	accord	VERB
easat-9180	60	2	to	to	ADP
easat-9180	60	3	hawkins	hawkin	NOUN
easat-9180	60	4	and	and	CCONJ
easat-9180	60	5	mothersbaugh	mothersbaugh	NOUN
easat-9180	60	6	[	[	X
easat-9180	60	7	14	14	NUM
easat-9180	60	8	]	]	X
easat-9180	60	9	a	a	DET
easat-9180	60	10	key	key	ADJ
easat-9180	60	11	goal	goal	NOUN
easat-9180	60	12	of	of	ADP
easat-9180	60	13	quantitative	quantitative	ADJ
easat-9180	60	14	studies	study	NOUN
easat-9180	60	15	is	be	AUX
easat-9180	60	16	to	to	PART
easat-9180	60	17	measure	measure	VERB
easat-9180	60	18	consumer	consumer	NOUN
easat-9180	60	19	behavior	behavior	NOUN
easat-9180	60	20	in	in	ADP
easat-9180	60	21	a	a	DET
easat-9180	60	22	more	more	ADV
easat-9180	60	23	specific	specific	ADJ
easat-9180	60	24	and	and	CCONJ
easat-9180	60	25	detailed	detailed	ADJ
easat-9180	60	26	manner	manner	NOUN
easat-9180	60	27	.	.	PUNCT
easat-9180	61	1	2.3	2.3	NUM
easat-9180	61	2	.	.	PUNCT
easat-9180	62	1	customer	customer	NOUN
easat-9180	62	2	loyalty	loyalty	NOUN
easat-9180	62	3	customer	customer	NOUN
easat-9180	62	4	loyalty	loyalty	NOUN
easat-9180	62	5	is	be	AUX
easat-9180	62	6	the	the	DET
easat-9180	62	7	tendency	tendency	NOUN
easat-9180	62	8	to	to	PART
easat-9180	62	9	repeatedly	repeatedly	ADV
easat-9180	62	10	buy	buy	VERB
easat-9180	62	11	from	from	ADP
easat-9180	62	12	a	a	DET
easat-9180	62	13	company	company	NOUN
easat-9180	62	14	due	due	ADP
easat-9180	62	15	to	to	ADP
easat-9180	62	16	positive	positive	ADJ
easat-9180	62	17	experiences	experience	NOUN
easat-9180	62	18	and	and	CCONJ
easat-9180	62	19	emotional	emotional	ADJ
easat-9180	62	20	connections	connection	NOUN
easat-9180	62	21	.	.	PUNCT
easat-9180	63	1	kotler	kotler	PROPN
easat-9180	63	2	and	and	CCONJ
easat-9180	63	3	keller	keller	PROPN
easat-9180	63	4	[	[	X
easat-9180	63	5	9	9	NUM
easat-9180	63	6	]	]	PUNCT
easat-9180	63	7	define	define	VERB
easat-9180	63	8	it	it	PRON
easat-9180	63	9	as	as	ADP
easat-9180	63	10	a	a	DET
easat-9180	63	11	behavior	behavior	NOUN
easat-9180	63	12	and	and	CCONJ
easat-9180	63	13	psychological	psychological	ADJ
easat-9180	63	14	state	state	NOUN
easat-9180	63	15	driven	drive	VERB
easat-9180	63	16	by	by	ADP
easat-9180	63	17	satisfaction	satisfaction	NOUN
easat-9180	63	18	.	.	PUNCT
easat-9180	64	1	while	while	SCONJ
easat-9180	64	2	candiwan	candiwan	NOUN
easat-9180	64	3	and	and	CCONJ
easat-9180	64	4	wibisono	wibisono	VERB
easat-9180	64	5	[	[	X
easat-9180	64	6	15	15	NUM
easat-9180	64	7	]	]	PUNCT
easat-9180	64	8	note	note	NOUN
easat-9180	64	9	that	that	SCONJ
easat-9180	64	10	in	in	ADP
easat-9180	64	11	e	e	PROPN
easat-9180	64	12	-	-	NOUN
easat-9180	64	13	commerce	commerce	NOUN
easat-9180	64	14	,	,	PUNCT
easat-9180	64	15	website	website	NOUN
easat-9180	64	16	quality	quality	NOUN
easat-9180	64	17	is	be	AUX
easat-9180	64	18	crucial	crucial	ADJ
easat-9180	64	19	for	for	ADP
easat-9180	64	20	maintaining	maintain	VERB
easat-9180	64	21	loyalty	loyalty	NOUN
easat-9180	64	22	.	.	PUNCT
easat-9180	65	1	2.4	2.4	NUM
easat-9180	65	2	.	.	PUNCT
easat-9180	65	3	customer	customer	NOUN
easat-9180	65	4	satisfaction	satisfaction	NOUN
easat-9180	65	5	customer	customer	NOUN
easat-9180	65	6	satisfaction	satisfaction	NOUN
easat-9180	65	7	is	be	AUX
easat-9180	65	8	when	when	SCONJ
easat-9180	65	9	a	a	DET
easat-9180	65	10	product	product	NOUN
easat-9180	65	11	or	or	CCONJ
easat-9180	65	12	service	service	NOUN
easat-9180	65	13	meets	meet	VERB
easat-9180	65	14	or	or	CCONJ
easat-9180	65	15	exceeds	exceed	VERB
easat-9180	65	16	customer	customer	NOUN
easat-9180	65	17	expectations	expectation	NOUN
easat-9180	66	1	[	[	X
easat-9180	66	2	9	9	NUM
easat-9180	66	3	]	]	PUNCT
easat-9180	66	4	.	.	PUNCT
easat-9180	67	1	satisfied	satisfied	ADJ
easat-9180	67	2	customers	customer	NOUN
easat-9180	67	3	tend	tend	VERB
easat-9180	67	4	to	to	PART
easat-9180	67	5	be	be	AUX
easat-9180	67	6	frequent	frequent	ADJ
easat-9180	67	7	buyers	buyer	NOUN
easat-9180	67	8	and	and	CCONJ
easat-9180	67	9	loyal	loyal	ADJ
easat-9180	67	10	,	,	PUNCT
easat-9180	67	11	enhancing	enhance	VERB
easat-9180	67	12	profitability	profitability	NOUN
easat-9180	67	13	.	.	PUNCT
easat-9180	68	1	sharma	sharma	PROPN
easat-9180	68	2	,	,	PUNCT
easat-9180	68	3	et	et	PROPN
easat-9180	68	4	al	al	PROPN
easat-9180	68	5	.	.	PUNCT
easat-9180	69	1	[	[	X
easat-9180	69	2	16	16	NUM
easat-9180	69	3	]	]	AUX
easat-9180	69	4	emphasize	emphasize	VERB
easat-9180	69	5	that	that	DET
easat-9180	69	6	satisfaction	satisfaction	NOUN
easat-9180	69	7	also	also	ADV
easat-9180	69	8	depends	depend	VERB
easat-9180	69	9	on	on	ADP
easat-9180	69	10	digital	digital	ADJ
easat-9180	69	11	factors	factor	NOUN
easat-9180	69	12	like	like	ADP
easat-9180	69	13	convenience	convenience	NOUN
easat-9180	69	14	,	,	PUNCT
easat-9180	69	15	privacy	privacy	NOUN
easat-9180	69	16	&	&	CCONJ
easat-9180	69	17	security	security	NOUN
easat-9180	69	18	,	,	PUNCT
easat-9180	69	19	and	and	CCONJ
easat-9180	69	20	service	service	NOUN
easat-9180	69	21	quality	quality	NOUN
easat-9180	69	22	.	.	PUNCT
easat-9180	70	1	yum	yum	PROPN
easat-9180	70	2	and	and	CCONJ
easat-9180	70	3	yoo	yoo	PROPN
easat-9180	71	1	[	[	X
easat-9180	71	2	8	8	NUM
easat-9180	71	3	]	]	PUNCT
easat-9180	71	4	highlight	highlight	VERB
easat-9180	71	5	the	the	DET
easat-9180	71	6	impact	impact	NOUN
easat-9180	71	7	of	of	ADP
easat-9180	71	8	convenience	convenience	NOUN
easat-9180	71	9	,	,	PUNCT
easat-9180	71	10	design	design	NOUN
easat-9180	71	11	,	,	PUNCT
easat-9180	71	12	and	and	CCONJ
easat-9180	71	13	security	security	NOUN
easat-9180	71	14	on	on	ADP
easat-9180	71	15	satisfaction	satisfaction	NOUN
easat-9180	71	16	,	,	PUNCT
easat-9180	71	17	which	which	PRON
easat-9180	71	18	influences	influence	VERB
easat-9180	71	19	loyalty	loyalty	NOUN
easat-9180	71	20	and	and	CCONJ
easat-9180	71	21	word	word	NOUN
easat-9180	71	22	-	-	PUNCT
easat-9180	71	23	of	of	ADP
easat-9180	71	24	-	-	PUNCT
easat-9180	71	25	mouth	mouth	NOUN
easat-9180	71	26	promotion	promotion	NOUN
easat-9180	71	27	.	.	PUNCT
easat-9180	72	1	for	for	ADP
easat-9180	72	2	sustained	sustained	ADJ
easat-9180	72	3	competition	competition	NOUN
easat-9180	72	4	,	,	PUNCT
easat-9180	72	5	companies	company	NOUN
easat-9180	72	6	must	must	AUX
easat-9180	72	7	provide	provide	VERB
easat-9180	72	8	integrated	integrated	ADJ
easat-9180	72	9	and	and	CCONJ
easat-9180	72	10	responsive	responsive	ADJ
easat-9180	72	11	customer	customer	NOUN
easat-9180	72	12	service	service	NOUN
easat-9180	72	13	across	across	ADP
easat-9180	72	14	digital	digital	ADJ
easat-9180	72	15	channels	channel	NOUN
easat-9180	72	16	.	.	PUNCT
easat-9180	73	1	quality	quality	NOUN
easat-9180	73	2	refers	refer	VERB
easat-9180	73	3	to	to	ADP
easat-9180	73	4	the	the	DET
easat-9180	73	5	features	feature	NOUN
easat-9180	73	6	and	and	CCONJ
easat-9180	73	7	characteristics	characteristic	NOUN
easat-9180	73	8	that	that	PRON
easat-9180	73	9	influence	influence	VERB
easat-9180	73	10	a	a	DET
easat-9180	73	11	product	product	NOUN
easat-9180	73	12	's	's	PART
easat-9180	73	13	ability	ability	NOUN
easat-9180	73	14	to	to	PART
easat-9180	73	15	satisfy	satisfy	VERB
easat-9180	73	16	needs	need	VERB
easat-9180	73	17	kotler	kotler	NOUN
easat-9180	73	18	and	and	CCONJ
easat-9180	73	19	keller	keller	PROPN
easat-9180	73	20	[	[	X
easat-9180	73	21	9	9	NUM
easat-9180	73	22	]	]	PUNCT
easat-9180	73	23	.	.	PUNCT
easat-9180	74	1	tjiptono	tjiptono	NOUN
easat-9180	75	1	[	[	X
easat-9180	75	2	11	11	NUM
easat-9180	75	3	]	]	PUNCT
easat-9180	75	4	emphasizes	emphasize	VERB
easat-9180	75	5	the	the	DET
easat-9180	75	6	importance	importance	NOUN
easat-9180	75	7	of	of	ADP
easat-9180	75	8	meeting	meet	VERB
easat-9180	75	9	customer	customer	NOUN
easat-9180	75	10	needs	need	NOUN
easat-9180	75	11	and	and	CCONJ
easat-9180	75	12	expectations	expectation	NOUN
easat-9180	75	13	.	.	PUNCT
easat-9180	76	1	ghaffar	ghaffar	PROPN
easat-9180	76	2	and	and	CCONJ
easat-9180	76	3	indrawati	indrawati	PROPN
easat-9180	76	4	[	[	X
easat-9180	76	5	17	17	NUM
easat-9180	76	6	]	]	PUNCT
easat-9180	76	7	highlight	highlight	PROPN
easat-9180	76	8	service	service	NOUN
easat-9180	76	9	quality	quality	NOUN
easat-9180	76	10	's	's	PART
easat-9180	76	11	role	role	NOUN
easat-9180	76	12	in	in	ADP
easat-9180	76	13	e	e	NOUN
easat-9180	76	14	-	-	NOUN
easat-9180	76	15	commerce	commerce	NOUN
easat-9180	76	16	,	,	PUNCT
easat-9180	76	17	focusing	focus	VERB
easat-9180	76	18	on	on	ADP
easat-9180	76	19	usability	usability	NOUN
easat-9180	76	20	and	and	CCONJ
easat-9180	76	21	customer	customer	NOUN
easat-9180	76	22	satisfaction	satisfaction	NOUN
easat-9180	76	23	.	.	PUNCT
easat-9180	77	1	alamsyah	alamsyah	NOUN
easat-9180	77	2	and	and	CCONJ
easat-9180	77	3	rachmadiansyah	rachmadiansyah	NOUN
easat-9180	77	4	[	[	X
easat-9180	77	5	18	18	NUM
easat-9180	77	6	]	]	PUNCT
easat-9180	77	7	discuss	discuss	VERB
easat-9180	77	8	how	how	SCONJ
easat-9180	77	9	factors	factor	NOUN
easat-9180	77	10	like	like	ADP
easat-9180	77	11	accessibility	accessibility	NOUN
easat-9180	77	12	and	and	CCONJ
easat-9180	77	13	customer	customer	NOUN
easat-9180	77	14	service	service	NOUN
easat-9180	77	15	affect	affect	VERB
easat-9180	77	16	service	service	NOUN
easat-9180	77	17	quality	quality	NOUN
easat-9180	77	18	in	in	ADP
easat-9180	77	19	transportation	transportation	NOUN
easat-9180	77	20	.	.	PUNCT
easat-9180	78	1	2.5	2.5	NUM
easat-9180	78	2	.	.	PUNCT
easat-9180	79	1	mobile	mobile	ADJ
easat-9180	79	2	service	service	NOUN
easat-9180	79	3	quality	quality	NOUN
easat-9180	79	4	mobile	mobile	ADJ
easat-9180	79	5	service	service	NOUN
easat-9180	79	6	quality	quality	NOUN
easat-9180	79	7	refers	refer	VERB
easat-9180	79	8	to	to	ADP
easat-9180	79	9	the	the	DET
easat-9180	79	10	perceived	perceive	VERB
easat-9180	79	11	excellence	excellence	PROPN
easat-9180	79	12	of	of	ADP
easat-9180	79	13	services	service	NOUN
easat-9180	79	14	in	in	ADP
easat-9180	79	15	meeting	meet	VERB
easat-9180	79	16	user	user	NOUN
easat-9180	79	17	expectations	expectation	NOUN
easat-9180	79	18	,	,	PUNCT
easat-9180	79	19	defined	define	VERB
easat-9180	79	20	by	by	ADP
easat-9180	79	21	dimensions	dimension	NOUN
easat-9180	79	22	such	such	ADJ
easat-9180	79	23	as	as	ADP
easat-9180	79	24	usefulness	usefulness	NOUN
easat-9180	79	25	,	,	PUNCT
easat-9180	79	26	convenience	convenience	NOUN
easat-9180	79	27	,	,	PUNCT
easat-9180	79	28	design	design	NOUN
easat-9180	79	29	,	,	PUNCT
easat-9180	79	30	and	and	CCONJ
easat-9180	79	31	security	security	NOUN
easat-9180	79	32	/	/	SYM
easat-9180	79	33	privacy	privacy	NOUN
easat-9180	79	34	yum	yum	PROPN
easat-9180	79	35	and	and	CCONJ
easat-9180	79	36	yoo	yoo	PROPN
easat-9180	80	1	[	[	X
easat-9180	80	2	8	8	NUM
easat-9180	80	3	]	]	PUNCT
easat-9180	80	4	.	.	PUNCT
easat-9180	81	1	zhou	zhou	PROPN
easat-9180	81	2	,	,	PUNCT
easat-9180	81	3	et	et	PROPN
easat-9180	81	4	al	al	PROPN
easat-9180	81	5	.	.	PUNCT
easat-9180	82	1	[	[	X
easat-9180	82	2	19	19	NUM
easat-9180	82	3	]	]	PUNCT
easat-9180	82	4	view	view	VERB
easat-9180	82	5	it	it	PRON
easat-9180	82	6	as	as	ADP
easat-9180	82	7	an	an	DET
easat-9180	82	8	assessment	assessment	NOUN
easat-9180	82	9	of	of	ADP
easat-9180	82	10	a	a	DET
easat-9180	82	11	mobile	mobile	ADJ
easat-9180	82	12	app	app	NOUN
easat-9180	82	13	’s	’s	PART
easat-9180	82	14	effectiveness	effectiveness	NOUN
easat-9180	82	15	,	,	PUNCT
easat-9180	82	16	focusing	focus	VERB
easat-9180	82	17	on	on	ADP
easat-9180	82	18	interface	interface	NOUN
easat-9180	82	19	design	design	NOUN
easat-9180	82	20	,	,	PUNCT
easat-9180	82	21	system	system	NOUN
easat-9180	82	22	quality	quality	NOUN
easat-9180	82	23	,	,	PUNCT
easat-9180	82	24	and	and	CCONJ
easat-9180	82	25	security	security	NOUN
easat-9180	82	26	.	.	PUNCT
easat-9180	83	1	azzahra	azzahra	PROPN
easat-9180	83	2	and	and	CCONJ
easat-9180	83	3	kusumawati	kusumawati	PROPN
easat-9180	84	1	[	[	X
easat-9180	84	2	20	20	NUM
easat-9180	84	3	]	]	PUNCT
easat-9180	84	4	highlight	highlight	VERB
easat-9180	84	5	that	that	PRON
easat-9180	84	6	mobile	mobile	ADJ
easat-9180	84	7	service	service	NOUN
easat-9180	84	8	quality	quality	NOUN
easat-9180	84	9	is	be	AUX
easat-9180	84	10	crucial	crucial	ADJ
easat-9180	84	11	for	for	ADP
easat-9180	84	12	customer	customer	NOUN
easat-9180	84	13	satisfaction	satisfaction	NOUN
easat-9180	84	14	and	and	CCONJ
easat-9180	84	15	long	long	ADJ
easat-9180	84	16	-	-	PUNCT
easat-9180	84	17	term	term	NOUN
easat-9180	84	18	app	app	NOUN
easat-9180	84	19	retention	retention	NOUN
easat-9180	84	20	.	.	PUNCT
easat-9180	85	1	3	3	X
easat-9180	85	2	.	.	X
easat-9180	85	3	method	method	PROPN
easat-9180	85	4	3.1	3.1	NUM
easat-9180	85	5	.	.	PUNCT
easat-9180	85	6	research	research	NOUN
easat-9180	85	7	type	type	NOUN
easat-9180	85	8	this	this	DET
easat-9180	85	9	research	research	NOUN
easat-9180	85	10	uses	use	VERB
easat-9180	85	11	a	a	DET
easat-9180	85	12	quantitative	quantitative	ADJ
easat-9180	85	13	approach	approach	NOUN
easat-9180	85	14	.	.	PUNCT
easat-9180	86	1	the	the	DET
easat-9180	86	2	quantitative	quantitative	ADJ
easat-9180	86	3	method	method	NOUN
easat-9180	86	4	is	be	AUX
easat-9180	86	5	based	base	VERB
easat-9180	86	6	on	on	ADP
easat-9180	86	7	the	the	DET
easat-9180	86	8	philosophy	philosophy	NOUN
easat-9180	86	9	of	of	ADP
easat-9180	86	10	positivism	positivism	NOUN
easat-9180	86	11	and	and	CCONJ
easat-9180	86	12	is	be	AUX
easat-9180	86	13	applied	apply	VERB
easat-9180	86	14	to	to	PART
easat-9180	86	15	study	study	VERB
easat-9180	86	16	a	a	DET
easat-9180	86	17	specific	specific	ADJ
easat-9180	86	18	population	population	NOUN
easat-9180	86	19	or	or	CCONJ
easat-9180	86	20	sample	sample	NOUN
easat-9180	86	21	.	.	PUNCT
easat-9180	87	1	these	these	DET
easat-9180	87	2	methods	method	NOUN
easat-9180	87	3	are	be	AUX
easat-9180	87	4	formal	formal	ADJ
easat-9180	87	5	and	and	CCONJ
easat-9180	87	6	involve	involve	VERB
easat-9180	87	7	using	use	VERB
easat-9180	87	8	tools	tool	NOUN
easat-9180	87	9	like	like	ADP
easat-9180	87	10	questionnaires	questionnaire	NOUN
easat-9180	87	11	,	,	PUNCT
easat-9180	87	12	testing	testing	NOUN
easat-9180	87	13	,	,	PUNCT
easat-9180	87	14	and	and	CCONJ
easat-9180	87	15	achievement	achievement	NOUN
easat-9180	87	16	tests	test	VERB
easat-9180	87	17	to	to	PART
easat-9180	87	18	collect	collect	VERB
easat-9180	87	19	measurable	measurable	ADJ
easat-9180	87	20	and	and	CCONJ
easat-9180	87	21	statistically	statistically	ADV
easat-9180	87	22	quantifiable	quantifiable	ADJ
easat-9180	87	23	data	datum	NOUN
easat-9180	87	24	.	.	PUNCT
easat-9180	88	1	data	datum	NOUN
easat-9180	88	2	is	be	AUX
easat-9180	88	3	gathered	gather	VERB
easat-9180	88	4	through	through	ADP
easat-9180	88	5	questionnaires	questionnaire	NOUN
easat-9180	88	6	,	,	PUNCT
easat-9180	88	7	by	by	ADP
easat-9180	88	8	using	use	VERB
easat-9180	88	9	questionnaires	questionnaire	NOUN
easat-9180	88	10	,	,	PUNCT
easat-9180	88	11	data	datum	NOUN
easat-9180	88	12	can	can	AUX
easat-9180	88	13	be	be	AUX
easat-9180	88	14	collected	collect	VERB
easat-9180	88	15	from	from	ADP
easat-9180	88	16	a	a	DET
easat-9180	88	17	wide	wide	ADJ
easat-9180	88	18	range	range	NOUN
easat-9180	88	19	of	of	ADP
easat-9180	88	20	participants	participant	NOUN
easat-9180	88	21	,	,	PUNCT
easat-9180	88	22	even	even	ADV
easat-9180	88	23	those	those	PRON
easat-9180	88	24	in	in	ADP
easat-9180	88	25	different	different	ADJ
easat-9180	88	26	geographic	geographic	ADJ
easat-9180	88	27	locations	location	NOUN
easat-9180	88	28	,	,	PUNCT
easat-9180	88	29	enhancing	enhance	VERB
easat-9180	88	30	the	the	DET
easat-9180	88	31	credibility	credibility	NOUN
easat-9180	88	32	and	and	CCONJ
easat-9180	88	33	authenticity	authenticity	NOUN
easat-9180	88	34	of	of	ADP
easat-9180	88	35	the	the	DET
easat-9180	88	36	results	result	NOUN
easat-9180	88	37	[	[	X
easat-9180	88	38	21	21	NUM
easat-9180	88	39	]	]	PUNCT
easat-9180	88	40	.	.	PUNCT
easat-9180	89	1	2343	2343	NUM
easat-9180	89	2	edelweiss	edelweiss	PROPN
easat-9180	89	3	applied	apply	VERB
easat-9180	89	4	science	science	NOUN
easat-9180	89	5	and	and	CCONJ
easat-9180	89	6	technology	technology	NOUN
easat-9180	89	7	issn	issn	PROPN
easat-9180	89	8	:	:	PUNCT
easat-9180	89	9	2576	2576	NUM
easat-9180	89	10	-	-	SYM
easat-9180	89	11	8484	8484	NUM
easat-9180	89	12	vol	vol	NOUN
easat-9180	89	13	.	.	PROPN
easat-9180	90	1	9	9	NUM
easat-9180	90	2	,	,	PUNCT
easat-9180	90	3	no	no	INTJ
easat-9180	90	4	.	.	NOUN
easat-9180	90	5	7	7	NUM
easat-9180	90	6	:	:	SYM
easat-9180	90	7	2340	2340	NUM
easat-9180	90	8	-	-	SYM
easat-9180	90	9	2349	2349	NUM
easat-9180	90	10	,	,	PUNCT
easat-9180	90	11	2025	2025	NUM
easat-9180	90	12	doi	doi	NOUN
easat-9180	90	13	:	:	PUNCT
easat-9180	90	14	10.55214/2576	10.55214/2576	NUM
easat-9180	90	15	-	-	SYM
easat-9180	90	16	8484.v9i7.9180	8484.v9i7.9180	NUM
easat-9180	90	17	©	©	PROPN
easat-9180	90	18	2025	2025	NUM
easat-9180	90	19	by	by	ADP
easat-9180	90	20	the	the	DET
easat-9180	90	21	authors	author	NOUN
easat-9180	90	22	;	;	PUNCT
easat-9180	90	23	licensee	licensee	PROPN
easat-9180	90	24	learning	learning	NOUN
easat-9180	90	25	gate	gate	NOUN
easat-9180	90	26	3.2	3.2	NUM
easat-9180	90	27	.	.	PUNCT
easat-9180	91	1	population	population	NOUN
easat-9180	91	2	and	and	CCONJ
easat-9180	91	3	sample	sample	VERB
easat-9180	91	4	a	a	DET
easat-9180	91	5	survey	survey	NOUN
easat-9180	91	6	conducted	conduct	VERB
easat-9180	91	7	by	by	ADP
easat-9180	91	8	alvara	alvara	PROPN
easat-9180	91	9	research	research	NOUN
easat-9180	91	10	center	center	NOUN
easat-9180	91	11	states	state	VERB
easat-9180	91	12	that	that	SCONJ
easat-9180	91	13	gojek	gojek	ADJ
easat-9180	91	14	users	user	NOUN
easat-9180	91	15	who	who	PRON
easat-9180	91	16	fall	fall	VERB
easat-9180	91	17	into	into	ADP
easat-9180	91	18	the	the	DET
easat-9180	91	19	heavy	heavy	ADJ
easat-9180	91	20	user	user	NOUN
easat-9180	91	21	category	category	NOUN
easat-9180	91	22	are	be	AUX
easat-9180	91	23	aged	age	VERB
easat-9180	91	24	17	17	NUM
easat-9180	91	25	–	–	SYM
easat-9180	91	26	29	29	NUM
easat-9180	91	27	years	year	NOUN
easat-9180	91	28	,	,	PUNCT
easat-9180	91	29	where	where	SCONJ
easat-9180	91	30	the	the	DET
easat-9180	91	31	younger	young	ADJ
easat-9180	91	32	the	the	DET
easat-9180	91	33	user	user	NOUN
easat-9180	91	34	,	,	PUNCT
easat-9180	91	35	the	the	PRON
easat-9180	91	36	higher	high	ADJ
easat-9180	91	37	the	the	DET
easat-9180	91	38	frequency	frequency	NOUN
easat-9180	91	39	of	of	ADP
easat-9180	91	40	using	use	VERB
easat-9180	91	41	the	the	DET
easat-9180	91	42	services	service	NOUN
easat-9180	91	43	on	on	ADP
easat-9180	91	44	the	the	DET
easat-9180	91	45	app	app	NOUN
easat-9180	92	1	[	[	X
easat-9180	92	2	22	22	NUM
easat-9180	92	3	]	]	PUNCT
easat-9180	92	4	.	.	PUNCT
easat-9180	93	1	the	the	DET
easat-9180	93	2	author	author	NOUN
easat-9180	93	3	chose	choose	VERB
easat-9180	93	4	individuals	individual	NOUN
easat-9180	93	5	who	who	PRON
easat-9180	93	6	use	use	VERB
easat-9180	93	7	the	the	DET
easat-9180	93	8	gojek	gojek	ADJ
easat-9180	93	9	application	application	NOUN
easat-9180	93	10	in	in	ADP
easat-9180	93	11	indonesia	indonesia	PROPN
easat-9180	93	12	,	,	PUNCT
easat-9180	93	13	categorized	categorize	VERB
easat-9180	93	14	as	as	ADP
easat-9180	93	15	heavy	heavy	ADJ
easat-9180	93	16	users	user	NOUN
easat-9180	93	17	,	,	PUNCT
easat-9180	93	18	as	as	ADP
easat-9180	93	19	the	the	DET
easat-9180	93	20	population	population	NOUN
easat-9180	93	21	in	in	ADP
easat-9180	93	22	this	this	DET
easat-9180	93	23	study	study	NOUN
easat-9180	93	24	,	,	PUNCT
easat-9180	93	25	totaling	total	VERB
easat-9180	93	26	50,8	50,8	NUM
easat-9180	93	27	million	million	NUM
easat-9180	93	28	users	user	NOUN
easat-9180	93	29	[	[	X
easat-9180	93	30	23	23	NUM
easat-9180	93	31	]	]	PUNCT
easat-9180	93	32	.	.	PUNCT
easat-9180	94	1	from	from	ADP
easat-9180	94	2	the	the	DET
easat-9180	94	3	calculation	calculation	NOUN
easat-9180	94	4	results	result	NOUN
easat-9180	94	5	using	use	VERB
easat-9180	94	6	the	the	DET
easat-9180	94	7	heir	heir	NOUN
easat-9180	94	8	et	et	PROPN
easat-9180	94	9	al	al	PROPN
easat-9180	94	10	formula	formula	NOUN
easat-9180	94	11	,	,	PUNCT
easat-9180	94	12	the	the	DET
easat-9180	94	13	minimum	minimum	ADJ
easat-9180	94	14	respondents	respondent	NOUN
easat-9180	94	15	needed	need	VERB
easat-9180	94	16	is	be	AUX
easat-9180	94	17	384.16	384.16	NUM
easat-9180	94	18	.	.	PUNCT
easat-9180	95	1	therefore	therefore	ADV
easat-9180	95	2	,	,	PUNCT
easat-9180	95	3	to	to	PART
easat-9180	95	4	facilitate	facilitate	VERB
easat-9180	95	5	the	the	DET
easat-9180	95	6	calculation	calculation	NOUN
easat-9180	95	7	process	process	NOUN
easat-9180	95	8	,	,	PUNCT
easat-9180	95	9	the	the	DET
easat-9180	95	10	author	author	NOUN
easat-9180	95	11	determines	determine	VERB
easat-9180	95	12	the	the	DET
easat-9180	95	13	number	number	NOUN
easat-9180	95	14	of	of	ADP
easat-9180	95	15	respondents	respondent	NOUN
easat-9180	95	16	to	to	PART
easat-9180	95	17	be	be	AUX
easat-9180	95	18	taken	take	VERB
easat-9180	95	19	in	in	ADP
easat-9180	95	20	this	this	DET
easat-9180	95	21	study	study	NOUN
easat-9180	95	22	by	by	ADP
easat-9180	95	23	rounding	round	VERB
easat-9180	95	24	the	the	DET
easat-9180	95	25	minimum	minimum	ADJ
easat-9180	95	26	number	number	NOUN
easat-9180	95	27	of	of	ADP
easat-9180	95	28	samples	sample	NOUN
easat-9180	95	29	to	to	ADP
easat-9180	95	30	385	385	NUM
easat-9180	95	31	respondents	respondent	NOUN
easat-9180	95	32	.	.	PUNCT
easat-9180	96	1	4	4	X
easat-9180	96	2	.	.	X
easat-9180	96	3	result	result	VERB
easat-9180	96	4	4.1	4.1	NUM
easat-9180	96	5	.	.	PUNCT
easat-9180	97	1	characteristics	characteristic	NOUN
easat-9180	97	2	of	of	ADP
easat-9180	97	3	respondents	respondent	NOUN
easat-9180	97	4	to	to	PART
easat-9180	97	5	determine	determine	VERB
easat-9180	97	6	the	the	DET
easat-9180	97	7	influence	influence	NOUN
easat-9180	97	8	of	of	ADP
easat-9180	97	9	mobile	mobile	ADJ
easat-9180	97	10	service	service	NOUN
easat-9180	97	11	quality	quality	NOUN
easat-9180	97	12	and	and	CCONJ
easat-9180	97	13	customer	customer	NOUN
easat-9180	97	14	satisfaction	satisfaction	NOUN
easat-9180	97	15	on	on	ADP
easat-9180	97	16	customer	customer	NOUN
easat-9180	97	17	loyalty	loyalty	NOUN
easat-9180	97	18	of	of	ADP
easat-9180	97	19	the	the	DET
easat-9180	97	20	gojek	gojek	ADJ
easat-9180	97	21	application	application	NOUN
easat-9180	97	22	,	,	PUNCT
easat-9180	97	23	the	the	DET
easat-9180	97	24	characteristics	characteristic	NOUN
easat-9180	97	25	of	of	ADP
easat-9180	97	26	the	the	DET
easat-9180	97	27	respondent	respondent	NOUN
easat-9180	97	28	data	datum	NOUN
easat-9180	97	29	obtained	obtain	VERB
easat-9180	97	30	in	in	ADP
easat-9180	97	31	this	this	DET
easat-9180	97	32	study	study	NOUN
easat-9180	97	33	are	be	AUX
easat-9180	97	34	active	active	ADJ
easat-9180	97	35	users	user	NOUN
easat-9180	97	36	of	of	ADP
easat-9180	97	37	the	the	DET
easat-9180	97	38	gojek	gojek	ADJ
easat-9180	97	39	application	application	NOUN
easat-9180	97	40	classified	classify	VERB
easat-9180	97	41	as	as	ADP
easat-9180	97	42	heavy	heavy	ADJ
easat-9180	97	43	users	user	NOUN
easat-9180	97	44	based	base	VERB
easat-9180	97	45	on	on	ADP
easat-9180	97	46	gender	gender	NOUN
easat-9180	97	47	and	and	CCONJ
easat-9180	97	48	age	age	NOUN
easat-9180	97	49	.	.	PUNCT
easat-9180	98	1	below	below	ADV
easat-9180	98	2	are	be	AUX
easat-9180	98	3	the	the	DET
easat-9180	98	4	results	result	NOUN
easat-9180	98	5	:	:	PUNCT
easat-9180	98	6	table	table	NOUN
easat-9180	98	7	1	1	NUM
easat-9180	98	8	.	.	PUNCT
easat-9180	98	9	characteristics	characteristic	NOUN
easat-9180	98	10	of	of	ADP
easat-9180	98	11	respondents	respondent	NOUN
easat-9180	98	12	based	base	VERB
easat-9180	98	13	on	on	ADP
easat-9180	98	14	gender	gender	NOUN
easat-9180	98	15	.	.	PUNCT
easat-9180	99	1	gender	gender	NOUN
easat-9180	99	2	respondents	respondent	NOUN
easat-9180	99	3	percentage	percentage	NOUN
easat-9180	99	4	female	female	NOUN
easat-9180	99	5	208	208	NUM
easat-9180	99	6	52	52	NUM
easat-9180	99	7	%	%	NOUN
easat-9180	99	8	male	male	NOUN
easat-9180	99	9	192	192	NUM
easat-9180	99	10	48	48	NUM
easat-9180	99	11	%	%	NOUN
easat-9180	99	12	total	total	NOUN
easat-9180	99	13	400	400	NUM
easat-9180	99	14	100	100	NUM
easat-9180	99	15	%	%	NOUN
easat-9180	99	16	based	base	VERB
easat-9180	99	17	on	on	ADP
easat-9180	99	18	table	table	NOUN
easat-9180	99	19	1	1	NUM
easat-9180	99	20	,	,	PUNCT
easat-9180	99	21	it	it	PRON
easat-9180	99	22	shows	show	VERB
easat-9180	99	23	that	that	SCONJ
easat-9180	99	24	majority	majority	NOUN
easat-9180	99	25	of	of	ADP
easat-9180	99	26	the	the	DET
easat-9180	99	27	respondents	respondent	NOUN
easat-9180	99	28	are	be	AUX
easat-9180	99	29	female	female	ADJ
easat-9180	99	30	,	,	PUNCT
easat-9180	99	31	totaling	total	VERB
easat-9180	99	32	up	up	ADP
easat-9180	99	33	to	to	PART
easat-9180	99	34	208	208	NUM
easat-9180	99	35	respondents	respondent	NOUN
easat-9180	99	36	or	or	CCONJ
easat-9180	99	37	52	52	NUM
easat-9180	99	38	%	%	NOUN
easat-9180	99	39	,	,	PUNCT
easat-9180	99	40	and	and	CCONJ
easat-9180	99	41	the	the	DET
easat-9180	99	42	other	other	ADJ
easat-9180	99	43	192	192	NUM
easat-9180	99	44	respondents	respondent	NOUN
easat-9180	99	45	are	be	AUX
easat-9180	99	46	male	male	ADJ
easat-9180	99	47	,	,	PUNCT
easat-9180	99	48	making	make	VERB
easat-9180	99	49	up	up	ADP
easat-9180	99	50	48	48	NUM
easat-9180	99	51	%	%	NOUN
easat-9180	99	52	,	,	PUNCT
easat-9180	99	53	with	with	ADP
easat-9180	99	54	a	a	DET
easat-9180	99	55	total	total	NOUN
easat-9180	99	56	of	of	ADP
easat-9180	99	57	400	400	NUM
easat-9180	99	58	respondents	respondent	NOUN
easat-9180	99	59	.	.	PUNCT
easat-9180	100	1	table	table	NOUN
easat-9180	100	2	2	2	NUM
easat-9180	100	3	.	.	PUNCT
easat-9180	101	1	characteristics	characteristic	NOUN
easat-9180	101	2	of	of	ADP
easat-9180	101	3	respondents	respondent	NOUN
easat-9180	101	4	based	base	VERB
easat-9180	101	5	on	on	ADP
easat-9180	101	6	age	age	NOUN
easat-9180	101	7	.	.	PUNCT
easat-9180	102	1	age	age	NOUN
easat-9180	102	2	respondents	respondent	NOUN
easat-9180	102	3	percentage	percentage	NOUN
easat-9180	102	4	<	<	NOUN
easat-9180	102	5	18	18	NUM
easat-9180	102	6	24	24	NUM
easat-9180	102	7	6	6	NUM
easat-9180	102	8	%	%	NOUN
easat-9180	102	9	18	18	NUM
easat-9180	102	10	-	-	SYM
easat-9180	102	11	25	25	NUM
easat-9180	102	12	206	206	NUM
easat-9180	102	13	51,5	51,5	NOUN
easat-9180	102	14	%	%	NOUN
easat-9180	102	15	26	26	NUM
easat-9180	102	16	-	-	SYM
easat-9180	102	17	30	30	NUM
easat-9180	102	18	13	13	NUM
easat-9180	102	19	33,75	33,75	NUM
easat-9180	102	20	%	%	NOUN
easat-9180	102	21	>	>	SYM
easat-9180	102	22	30	30	NUM
easat-9180	102	23	35	35	NUM
easat-9180	102	24	8,75	8,75	NUM
easat-9180	102	25	%	%	NOUN
easat-9180	102	26	total	total	NOUN
easat-9180	102	27	400	400	NUM
easat-9180	102	28	100	100	NUM
easat-9180	102	29	%	%	NOUN
easat-9180	102	30	based	base	VERB
easat-9180	102	31	on	on	ADP
easat-9180	102	32	table	table	NOUN
easat-9180	102	33	2	2	NUM
easat-9180	102	34	,	,	PUNCT
easat-9180	102	35	it	it	PRON
easat-9180	102	36	shows	show	VERB
easat-9180	102	37	that	that	SCONJ
easat-9180	102	38	majority	majority	NOUN
easat-9180	102	39	of	of	ADP
easat-9180	102	40	respondents	respondent	NOUN
easat-9180	102	41	are	be	AUX
easat-9180	102	42	aged	age	VERB
easat-9180	102	43	18	18	NUM
easat-9180	102	44	-	-	SYM
easat-9180	102	45	25	25	NUM
easat-9180	102	46	years	year	NOUN
easat-9180	102	47	,	,	PUNCT
easat-9180	102	48	with	with	ADP
easat-9180	102	49	a	a	DET
easat-9180	102	50	total	total	NOUN
easat-9180	102	51	of	of	ADP
easat-9180	102	52	206	206	NUM
easat-9180	102	53	people	people	NOUN
easat-9180	102	54	or	or	CCONJ
easat-9180	102	55	51.5	51.5	NUM
easat-9180	102	56	%	%	NOUN
easat-9180	102	57	of	of	ADP
easat-9180	102	58	the	the	DET
easat-9180	102	59	400	400	NUM
easat-9180	102	60	respondents	respondent	NOUN
easat-9180	102	61	.	.	PUNCT
easat-9180	103	1	meanwhile	meanwhile	ADV
easat-9180	103	2	,	,	PUNCT
easat-9180	103	3	33.75	33.75	NUM
easat-9180	103	4	%	%	NOUN
easat-9180	103	5	or	or	CCONJ
easat-9180	103	6	135	135	NUM
easat-9180	103	7	respondents	respondent	NOUN
easat-9180	103	8	are	be	AUX
easat-9180	103	9	aged	age	VERB
easat-9180	103	10	26	26	NUM
easat-9180	103	11	-	-	SYM
easat-9180	103	12	30	30	NUM
easat-9180	103	13	years	year	NOUN
easat-9180	103	14	,	,	PUNCT
easat-9180	103	15	respondents	respondent	NOUN
easat-9180	103	16	over	over	ADP
easat-9180	103	17	30	30	NUM
easat-9180	103	18	years	year	NOUN
easat-9180	103	19	old	old	ADJ
easat-9180	103	20	make	make	VERB
easat-9180	103	21	up	up	ADP
easat-9180	103	22	8.75	8.75	NUM
easat-9180	103	23	%	%	NOUN
easat-9180	103	24	or	or	CCONJ
easat-9180	103	25	35	35	NUM
easat-9180	103	26	respondents	respondent	NOUN
easat-9180	103	27	,	,	PUNCT
easat-9180	103	28	and	and	CCONJ
easat-9180	103	29	respondents	respondent	NOUN
easat-9180	103	30	under	under	ADP
easat-9180	103	31	18	18	NUM
easat-9180	103	32	years	year	NOUN
easat-9180	103	33	old	old	ADJ
easat-9180	103	34	account	account	NOUN
easat-9180	103	35	for	for	ADP
easat-9180	103	36	6	6	NUM
easat-9180	103	37	%	%	NOUN
easat-9180	103	38	or	or	CCONJ
easat-9180	103	39	24	24	NUM
easat-9180	103	40	respondents	respondent	NOUN
easat-9180	103	41	.	.	PUNCT
easat-9180	104	1	the	the	DET
easat-9180	104	2	data	datum	NOUN
easat-9180	104	3	shows	show	VERB
easat-9180	104	4	that	that	SCONJ
easat-9180	104	5	gojek	gojek	ADJ
easat-9180	104	6	application	application	NOUN
easat-9180	104	7	users	user	NOUN
easat-9180	104	8	are	be	AUX
easat-9180	104	9	dominated	dominate	VERB
easat-9180	104	10	by	by	ADP
easat-9180	104	11	those	those	PRON
easat-9180	104	12	aged	age	VERB
easat-9180	104	13	18	18	NUM
easat-9180	104	14	-	-	SYM
easat-9180	104	15	25	25	NUM
easat-9180	104	16	and	and	CCONJ
easat-9180	104	17	26	26	NUM
easat-9180	104	18	-	-	SYM
easat-9180	104	19	30	30	NUM
easat-9180	104	20	.	.	PUNCT
easat-9180	105	1	4.2	4.2	NUM
easat-9180	105	2	.	.	PUNCT
easat-9180	106	1	measurement	measurement	NOUN
easat-9180	106	2	model	model	PROPN
easat-9180	106	3	test	test	VERB
easat-9180	106	4	the	the	DET
easat-9180	106	5	stages	stage	NOUN
easat-9180	106	6	of	of	ADP
easat-9180	106	7	analysis	analysis	NOUN
easat-9180	106	8	conducted	conduct	VERB
easat-9180	106	9	by	by	ADP
easat-9180	106	10	the	the	DET
easat-9180	106	11	author	author	NOUN
easat-9180	106	12	in	in	ADP
easat-9180	106	13	this	this	DET
easat-9180	106	14	study	study	NOUN
easat-9180	106	15	involve	involve	VERB
easat-9180	106	16	creating	create	VERB
easat-9180	106	17	a	a	DET
easat-9180	106	18	research	research	NOUN
easat-9180	106	19	model	model	NOUN
easat-9180	106	20	using	use	VERB
easat-9180	106	21	the	the	DET
easat-9180	106	22	amos	amos	PROPN
easat-9180	106	23	software	software	PROPN
easat-9180	106	24	.	.	PUNCT
easat-9180	107	1	the	the	DET
easat-9180	107	2	form	form	NOUN
easat-9180	107	3	and	and	CCONJ
easat-9180	107	4	model	model	NOUN
easat-9180	107	5	of	of	ADP
easat-9180	107	6	this	this	DET
easat-9180	107	7	research	research	NOUN
easat-9180	107	8	align	align	NOUN
easat-9180	107	9	with	with	ADP
easat-9180	107	10	the	the	DET
easat-9180	107	11	theory	theory	NOUN
easat-9180	107	12	and	and	CCONJ
easat-9180	107	13	framework	framework	NOUN
easat-9180	107	14	used	use	VERB
easat-9180	107	15	in	in	ADP
easat-9180	107	16	this	this	DET
easat-9180	107	17	study	study	NOUN
easat-9180	107	18	,	,	PUNCT
easat-9180	107	19	and	and	CCONJ
easat-9180	107	20	the	the	DET
easat-9180	107	21	measurement	measurement	NOUN
easat-9180	107	22	model	model	NOUN
easat-9180	107	23	test	test	NOUN
easat-9180	107	24	is	be	AUX
easat-9180	107	25	presented	present	VERB
easat-9180	107	26	in	in	ADP
easat-9180	107	27	figure	figure	NOUN
easat-9180	107	28	1	1	NUM
easat-9180	107	29	as	as	SCONJ
easat-9180	107	30	follows	follow	VERB
easat-9180	107	31	:	:	PUNCT
easat-9180	107	32	2344	2344	NUM
easat-9180	107	33	edelweiss	edelweiss	PROPN
easat-9180	107	34	applied	apply	VERB
easat-9180	107	35	science	science	NOUN
easat-9180	107	36	and	and	CCONJ
easat-9180	107	37	technology	technology	NOUN
easat-9180	107	38	issn	issn	PROPN
easat-9180	107	39	:	:	PUNCT
easat-9180	107	40	2576	2576	NUM
easat-9180	107	41	-	-	SYM
easat-9180	107	42	8484	8484	NUM
easat-9180	107	43	vol	vol	NOUN
easat-9180	107	44	.	.	PROPN
easat-9180	108	1	9	9	NUM
easat-9180	108	2	,	,	PUNCT
easat-9180	108	3	no	no	INTJ
easat-9180	108	4	.	.	NOUN
easat-9180	108	5	7	7	NUM
easat-9180	108	6	:	:	SYM
easat-9180	108	7	2340	2340	NUM
easat-9180	108	8	-	-	SYM
easat-9180	108	9	2349	2349	NUM
easat-9180	108	10	,	,	PUNCT
easat-9180	108	11	2025	2025	NUM
easat-9180	108	12	doi	doi	NOUN
easat-9180	108	13	:	:	PUNCT
easat-9180	108	14	10.55214/2576	10.55214/2576	NUM
easat-9180	108	15	-	-	SYM
easat-9180	108	16	8484.v9i7.9180	8484.v9i7.9180	NUM
easat-9180	108	17	©	©	PROPN
easat-9180	108	18	2025	2025	NUM
easat-9180	108	19	by	by	ADP
easat-9180	108	20	the	the	DET
easat-9180	108	21	authors	author	NOUN
easat-9180	108	22	;	;	PUNCT
easat-9180	108	23	licensee	licensee	PROPN
easat-9180	108	24	learning	learn	VERB
easat-9180	108	25	gate	gate	NOUN
easat-9180	108	26	figure	figure	NOUN
easat-9180	108	27	1	1	NUM
easat-9180	108	28	.	.	PUNCT
easat-9180	108	29	research	research	NOUN
easat-9180	108	30	model	model	NOUN
easat-9180	108	31	.	.	PUNCT
easat-9180	109	1	4.3	4.3	NUM
easat-9180	109	2	.	.	PUNCT
easat-9180	109	3	validity	validity	NOUN
easat-9180	109	4	test	test	VERB
easat-9180	109	5	the	the	DET
easat-9180	109	6	validity	validity	NOUN
easat-9180	109	7	test	test	NOUN
easat-9180	109	8	goal	goal	NOUN
easat-9180	109	9	is	be	AUX
easat-9180	109	10	to	to	PART
easat-9180	109	11	evaluate	evaluate	VERB
easat-9180	109	12	the	the	DET
easat-9180	109	13	extent	extent	NOUN
easat-9180	109	14	to	to	PART
easat-9180	109	15	which	which	PRON
easat-9180	109	16	the	the	DET
easat-9180	109	17	measuring	measure	VERB
easat-9180	109	18	instrument	instrument	NOUN
easat-9180	109	19	can	can	AUX
easat-9180	109	20	accurately	accurately	ADV
easat-9180	109	21	measure	measure	VERB
easat-9180	109	22	the	the	DET
easat-9180	109	23	dimensions	dimension	NOUN
easat-9180	109	24	desired	desire	VERB
easat-9180	109	25	by	by	ADP
easat-9180	109	26	the	the	DET
easat-9180	109	27	researcher	researcher	NOUN
easat-9180	109	28	.	.	PUNCT
easat-9180	110	1	validity	validity	NOUN
easat-9180	110	2	can	can	AUX
easat-9180	110	3	be	be	AUX
easat-9180	110	4	evaluated	evaluate	VERB
easat-9180	110	5	if	if	SCONJ
easat-9180	110	6	an	an	DET
easat-9180	110	7	element	element	NOUN
easat-9180	110	8	or	or	CCONJ
easat-9180	110	9	indicator	indicator	NOUN
easat-9180	110	10	possesses	possess	VERB
easat-9180	110	11	a	a	DET
easat-9180	110	12	loading	loading	NOUN
easat-9180	110	13	factor	factor	NOUN
easat-9180	110	14	,	,	PUNCT
easat-9180	110	15	the	the	DET
easat-9180	110	16	subsequent	subsequent	ADJ
easat-9180	110	17	outcomes	outcome	NOUN
easat-9180	110	18	of	of	ADP
easat-9180	110	19	the	the	DET
easat-9180	110	20	validity	validity	NOUN
easat-9180	110	21	test	test	NOUN
easat-9180	110	22	utilizing	utilize	VERB
easat-9180	110	23	the	the	DET
easat-9180	110	24	amos	amos	PROPN
easat-9180	110	25	software	software	PROPN
easat-9180	110	26	are	be	AUX
easat-9180	110	27	presented	present	VERB
easat-9180	110	28	below	below	ADP
easat-9180	110	29	:	:	PUNCT
easat-9180	110	30	table	table	NOUN
easat-9180	110	31	3	3	NUM
easat-9180	110	32	.	.	PUNCT
easat-9180	110	33	validity	validity	NOUN
easat-9180	110	34	test	test	NOUN
easat-9180	110	35	.	.	PUNCT
easat-9180	111	1	variable	variable	ADJ
easat-9180	111	2	item	item	NOUN
easat-9180	111	3	loading	loading	NOUN
easat-9180	111	4	factor	factor	NOUN
easat-9180	111	5	statement	statement	NOUN
easat-9180	111	6	mobile	mobile	PROPN
easat-9180	111	7	service	service	NOUN
easat-9180	111	8	quality	quality	NOUN
easat-9180	111	9	msq1	msq1	VERB
easat-9180	111	10	0.793	0.793	NUM
easat-9180	111	11	valid	valid	ADJ
easat-9180	111	12	msq2	msq2	NOUN
easat-9180	111	13	0.804	0.804	NUM
easat-9180	111	14	valid	valid	ADJ
easat-9180	111	15	msq3	msq3	PROPN
easat-9180	111	16	0.801	0.801	NUM
easat-9180	111	17	valid	valid	ADJ
easat-9180	111	18	msq4	msq4	PROPN
easat-9180	111	19	0.821	0.821	NUM
easat-9180	111	20	valid	valid	ADJ
easat-9180	111	21	msq5	msq5	NOUN
easat-9180	111	22	0.842	0.842	NUM
easat-9180	111	23	valid	valid	ADJ
easat-9180	111	24	msq6	msq6	NOUN
easat-9180	111	25	0.818	0.818	NUM
easat-9180	111	26	valid	valid	ADJ
easat-9180	111	27	msq7	msq7	NOUN
easat-9180	111	28	0.838	0.838	NUM
easat-9180	111	29	valid	valid	ADJ
easat-9180	111	30	msq8	msq8	NOUN
easat-9180	111	31	0.831	0.831	NUM
easat-9180	111	32	valid	valid	ADJ
easat-9180	111	33	msq9	msq9	ADJ
easat-9180	111	34	0.819	0.819	NUM
easat-9180	111	35	valid	valid	ADJ
easat-9180	111	36	msq10	msq10	NOUN
easat-9180	111	37	0.825	0.825	NUM
easat-9180	111	38	valid	valid	ADJ
easat-9180	111	39	msq11	msq11	NOUN
easat-9180	111	40	0.837	0.837	NUM
easat-9180	111	41	valid	valid	ADJ
easat-9180	111	42	msq12	msq12	PROPN
easat-9180	111	43	0.826	0.826	NUM
easat-9180	111	44	valid	valid	ADJ
easat-9180	111	45	customer	customer	NOUN
easat-9180	111	46	satisfaction	satisfaction	NOUN
easat-9180	111	47	cs1	cs1	PROPN
easat-9180	111	48	0.787	0.787	NUM
easat-9180	111	49	valid	valid	ADJ
easat-9180	111	50	cs2	cs2	NOUN
easat-9180	111	51	0.785	0.785	NUM
easat-9180	111	52	valid	valid	ADJ
easat-9180	111	53	cs3	cs3	PROPN
easat-9180	111	54	0.774	0.774	NUM
easat-9180	111	55	valid	valid	ADJ
easat-9180	111	56	cs4	cs4	NOUN
easat-9180	111	57	0.793	0.793	NUM
easat-9180	111	58	valid	valid	ADJ
easat-9180	111	59	customer	customer	NOUN
easat-9180	111	60	loyalty	loyalty	NOUN
easat-9180	111	61	cl1	cl1	NOUN
easat-9180	111	62	0.646	0.646	NUM
easat-9180	111	63	valid	valid	ADJ
easat-9180	111	64	cl2	cl2	NOUN
easat-9180	111	65	0.651	0.651	NUM
easat-9180	111	66	valid	valid	ADJ
easat-9180	111	67	cl3	cl3	PROPN
easat-9180	111	68	0.664	0.664	NUM
easat-9180	111	69	valid	valid	ADJ
easat-9180	111	70	2345	2345	NUM
easat-9180	111	71	edelweiss	edelweiss	PROPN
easat-9180	111	72	applied	apply	VERB
easat-9180	111	73	science	science	NOUN
easat-9180	111	74	and	and	CCONJ
easat-9180	111	75	technology	technology	NOUN
easat-9180	111	76	issn	issn	PROPN
easat-9180	111	77	:	:	PUNCT
easat-9180	111	78	2576	2576	NUM
easat-9180	111	79	-	-	SYM
easat-9180	111	80	8484	8484	NUM
easat-9180	111	81	vol	vol	NOUN
easat-9180	111	82	.	.	PROPN
easat-9180	112	1	9	9	NUM
easat-9180	112	2	,	,	PUNCT
easat-9180	112	3	no	no	INTJ
easat-9180	112	4	.	.	NOUN
easat-9180	112	5	7	7	NUM
easat-9180	112	6	:	:	SYM
easat-9180	112	7	2340	2340	NUM
easat-9180	112	8	-	-	SYM
easat-9180	112	9	2349	2349	NUM
easat-9180	112	10	,	,	PUNCT
easat-9180	112	11	2025	2025	NUM
easat-9180	112	12	doi	doi	NOUN
easat-9180	112	13	:	:	PUNCT
easat-9180	112	14	10.55214/2576	10.55214/2576	NUM
easat-9180	112	15	-	-	SYM
easat-9180	112	16	8484.v9i7.9180	8484.v9i7.9180	NUM
easat-9180	112	17	©	©	PROPN
easat-9180	112	18	2025	2025	NUM
easat-9180	112	19	by	by	ADP
easat-9180	112	20	the	the	DET
easat-9180	112	21	authors	author	NOUN
easat-9180	112	22	;	;	PUNCT
easat-9180	112	23	licensee	licensee	PROPN
easat-9180	112	24	learning	learning	NOUN
easat-9180	112	25	gate	gate	NOUN
easat-9180	112	26	based	base	VERB
easat-9180	112	27	on	on	ADP
easat-9180	112	28	the	the	DET
easat-9180	112	29	validity	validity	NOUN
easat-9180	112	30	test	test	NOUN
easat-9180	112	31	results	result	NOUN
easat-9180	112	32	in	in	ADP
easat-9180	112	33	table	table	NOUN
easat-9180	112	34	1	1	NUM
easat-9180	112	35	,	,	PUNCT
easat-9180	112	36	it	it	PRON
easat-9180	112	37	shows	show	VERB
easat-9180	112	38	that	that	SCONJ
easat-9180	112	39	all	all	DET
easat-9180	112	40	items	item	NOUN
easat-9180	112	41	in	in	ADP
easat-9180	112	42	the	the	DET
easat-9180	112	43	questionnaire	questionnaire	NOUN
easat-9180	112	44	are	be	AUX
easat-9180	112	45	declared	declare	VERB
easat-9180	112	46	valid	valid	ADJ
easat-9180	112	47	because	because	SCONJ
easat-9180	112	48	they	they	PRON
easat-9180	112	49	meet	meet	VERB
easat-9180	112	50	the	the	DET
easat-9180	112	51	requirement	requirement	NOUN
easat-9180	112	52	of	of	ADP
easat-9180	112	53	having	have	VERB
easat-9180	112	54	a	a	DET
easat-9180	112	55	loading	loading	NOUN
easat-9180	112	56	factor	factor	NOUN
easat-9180	112	57	value	value	NOUN
easat-9180	112	58	greater	great	ADJ
easat-9180	112	59	than	than	ADP
easat-9180	112	60	0.5	0.5	NUM
easat-9180	112	61	.	.	PUNCT
easat-9180	113	1	4.4	4.4	NUM
easat-9180	113	2	.	.	PUNCT
easat-9180	114	1	reliability	reliability	NOUN
easat-9180	114	2	test	test	NOUN
easat-9180	114	3	in	in	ADP
easat-9180	114	4	this	this	DET
easat-9180	114	5	study	study	NOUN
easat-9180	114	6	,	,	PUNCT
easat-9180	114	7	the	the	DET
easat-9180	114	8	author	author	NOUN
easat-9180	114	9	will	will	AUX
easat-9180	114	10	conduct	conduct	VERB
easat-9180	114	11	a	a	DET
easat-9180	114	12	reliability	reliability	NOUN
easat-9180	114	13	test	test	NOUN
easat-9180	114	14	of	of	ADP
easat-9180	114	15	the	the	DET
easat-9180	114	16	data	datum	NOUN
easat-9180	114	17	using	use	VERB
easat-9180	114	18	the	the	DET
easat-9180	114	19	average	average	ADJ
easat-9180	114	20	variance	variance	NOUN
easat-9180	114	21	extracted	extract	VERB
easat-9180	114	22	(	(	PUNCT
easat-9180	114	23	ave	ave	NOUN
easat-9180	114	24	)	)	PUNCT
easat-9180	114	25	and	and	CCONJ
easat-9180	114	26	construct	construct	VERB
easat-9180	114	27	reliability	reliability	NOUN
easat-9180	114	28	(	(	PUNCT
easat-9180	114	29	cr	cr	NOUN
easat-9180	114	30	)	)	PUNCT
easat-9180	114	31	formulas	formula	NOUN
easat-9180	114	32	.	.	PUNCT
easat-9180	115	1	there	there	PRON
easat-9180	115	2	are	be	VERB
easat-9180	115	3	criteria	criterion	NOUN
easat-9180	115	4	for	for	ADP
easat-9180	115	5	making	make	VERB
easat-9180	115	6	reliability	reliability	NOUN
easat-9180	115	7	test	test	NOUN
easat-9180	115	8	decisions	decision	NOUN
easat-9180	115	9	as	as	SCONJ
easat-9180	115	10	described	describe	VERB
easat-9180	115	11	by	by	ADP
easat-9180	115	12	hair	hair	NOUN
easat-9180	115	13	,	,	PUNCT
easat-9180	115	14	et	et	PROPN
easat-9180	115	15	al	al	PROPN
easat-9180	115	16	.	.	PUNCT
easat-9180	116	1	[	[	X
easat-9180	116	2	24	24	NUM
easat-9180	116	3	]	]	PUNCT
easat-9180	116	4	namely	namely	ADV
easat-9180	116	5	if	if	SCONJ
easat-9180	116	6	the	the	DET
easat-9180	116	7	ave	ave	PROPN
easat-9180	116	8	value	value	PROPN
easat-9180	116	9	≥	≥	NOUN
easat-9180	116	10	0.5	0.5	NUM
easat-9180	116	11	and	and	CCONJ
easat-9180	116	12	the	the	DET
easat-9180	116	13	cr	cr	PROPN
easat-9180	116	14	value	value	PROPN
easat-9180	116	15	≥	≥	NOUN
easat-9180	116	16	0.7	0.7	NUM
easat-9180	116	17	,	,	PUNCT
easat-9180	116	18	then	then	ADV
easat-9180	116	19	indicator	indicator	NOUN
easat-9180	116	20	is	be	AUX
easat-9180	116	21	declared	declare	VERB
easat-9180	116	22	reliable	reliable	ADJ
easat-9180	116	23	.	.	PUNCT
easat-9180	117	1	in	in	ADP
easat-9180	117	2	this	this	DET
easat-9180	117	3	study	study	NOUN
easat-9180	117	4	,	,	PUNCT
easat-9180	117	5	the	the	DET
easat-9180	117	6	author	author	NOUN
easat-9180	117	7	conducted	conduct	VERB
easat-9180	117	8	a	a	DET
easat-9180	117	9	reliability	reliability	NOUN
easat-9180	117	10	test	test	NOUN
easat-9180	117	11	with	with	ADP
easat-9180	117	12	the	the	DET
easat-9180	117	13	help	help	NOUN
easat-9180	117	14	of	of	ADP
easat-9180	117	15	amos	amos	PROPN
easat-9180	117	16	software	software	PROPN
easat-9180	117	17	,	,	PUNCT
easat-9180	117	18	and	and	CCONJ
easat-9180	117	19	the	the	DET
easat-9180	117	20	results	result	NOUN
easat-9180	117	21	of	of	ADP
easat-9180	117	22	the	the	DET
easat-9180	117	23	reliability	reliability	NOUN
easat-9180	117	24	test	test	NOUN
easat-9180	117	25	are	be	AUX
easat-9180	117	26	presented	present	VERB
easat-9180	117	27	.	.	PUNCT
easat-9180	118	1	table	table	NOUN
easat-9180	118	2	4	4	NUM
easat-9180	118	3	.	.	PUNCT
easat-9180	118	4	reliability	reliability	NOUN
easat-9180	118	5	test	test	NOUN
easat-9180	118	6	.	.	PUNCT
easat-9180	119	1	variable	variable	ADJ
easat-9180	119	2	item	item	PROPN
easat-9180	119	3	ave	ave	PROPN
easat-9180	119	4	cr	cr	PROPN
easat-9180	119	5	statement	statement	PROPN
easat-9180	119	6	mobile	mobile	PROPN
easat-9180	119	7	service	service	NOUN
easat-9180	119	8	quality	quality	NOUN
easat-9180	119	9	msq1	msq1	VERB
easat-9180	119	10	0.821	0.821	NUM
easat-9180	119	11	0.961	0.961	NUM
easat-9180	119	12	reliable	reliable	ADJ
easat-9180	119	13	msq2	msq2	NOUN
easat-9180	119	14	msq3	msq3	PROPN
easat-9180	119	15	msq4	msq4	PROPN
easat-9180	119	16	msq5	msq5	NOUN
easat-9180	119	17	msq6	msq6	NOUN
easat-9180	119	18	msq7	msq7	NOUN
easat-9180	119	19	msq8	msq8	PROPN
easat-9180	119	20	msq9	msq9	PROPN
easat-9180	119	21	msq10	msq10	PROPN
easat-9180	119	22	msq11	msq11	PROPN
easat-9180	119	23	msq12	msq12	PROPN
easat-9180	119	24	customer	customer	NOUN
easat-9180	119	25	satisfaction	satisfaction	NOUN
easat-9180	119	26	cs1	cs1	PROPN
easat-9180	119	27	0.785	0.785	NUM
easat-9180	119	28	0.865	0.865	NUM
easat-9180	119	29	reliable	reliable	ADJ
easat-9180	119	30	cs2	cs2	PROPN
easat-9180	119	31	cs3	cs3	PROPN
easat-9180	119	32	cs4	cs4	PROPN
easat-9180	119	33	customer	customer	NOUN
easat-9180	119	34	loyalty	loyalty	NOUN
easat-9180	119	35	cl1	cl1	NOUN
easat-9180	119	36	0.809	0.809	NUM
easat-9180	119	37	0.850	0.850	NUM
easat-9180	119	38	reliable	reliable	ADJ
easat-9180	119	39	cl2	cl2	PROPN
easat-9180	119	40	cl3	cl3	PROPN
easat-9180	119	41	based	base	VERB
easat-9180	119	42	on	on	ADP
easat-9180	119	43	the	the	DET
easat-9180	119	44	results	result	NOUN
easat-9180	119	45	of	of	ADP
easat-9180	119	46	the	the	DET
easat-9180	119	47	reliability	reliability	NOUN
easat-9180	119	48	test	test	NOUN
easat-9180	119	49	in	in	ADP
easat-9180	119	50	table	table	NOUN
easat-9180	119	51	2	2	NUM
easat-9180	119	52	,	,	PUNCT
easat-9180	119	53	it	it	PRON
easat-9180	119	54	shows	show	VERB
easat-9180	119	55	that	that	SCONJ
easat-9180	119	56	all	all	DET
easat-9180	119	57	items	item	NOUN
easat-9180	119	58	in	in	ADP
easat-9180	119	59	the	the	DET
easat-9180	119	60	questionnaire	questionnaire	NOUN
easat-9180	119	61	are	be	AUX
easat-9180	119	62	declared	declare	VERB
easat-9180	119	63	reliable	reliable	ADJ
easat-9180	119	64	because	because	SCONJ
easat-9180	119	65	they	they	PRON
easat-9180	119	66	meet	meet	VERB
easat-9180	119	67	the	the	DET
easat-9180	119	68	criteria	criterion	NOUN
easat-9180	119	69	of	of	ADP
easat-9180	119	70	having	have	VERB
easat-9180	119	71	ave	ave	PROPN
easat-9180	119	72	value	value	NOUN
easat-9180	119	73	≥0.5	≥0.5	PROPN
easat-9180	119	74	and	and	CCONJ
easat-9180	119	75	cr	cr	NOUN
easat-9180	119	76	value	value	NOUN
easat-9180	119	77	≥0.7	≥0.7	VERB
easat-9180	119	78	.	.	PUNCT
easat-9180	120	1	4.5	4.5	NUM
easat-9180	120	2	.	.	PUNCT
easat-9180	121	1	goodness	goodness	NOUN
easat-9180	121	2	-	-	PUNCT
easat-9180	121	3	of	of	ADP
easat-9180	121	4	-	-	PUNCT
easat-9180	121	5	fit	fit	ADJ
easat-9180	121	6	(	(	PUNCT
easat-9180	121	7	gof	gof	NOUN
easat-9180	121	8	)	)	PUNCT
easat-9180	121	9	the	the	DET
easat-9180	121	10	next	next	ADJ
easat-9180	121	11	step	step	NOUN
easat-9180	121	12	after	after	ADP
easat-9180	121	13	conducting	conduct	VERB
easat-9180	121	14	the	the	DET
easat-9180	121	15	measurement	measurement	NOUN
easat-9180	121	16	model	model	NOUN
easat-9180	121	17	test	test	NOUN
easat-9180	121	18	is	be	AUX
easat-9180	121	19	to	to	PART
easat-9180	121	20	perform	perform	VERB
easat-9180	121	21	the	the	DET
easat-9180	121	22	goodness	goodness	NOUN
easat-9180	121	23	-	-	PUNCT
easat-9180	121	24	of	of	ADP
easat-9180	121	25	-	-	PUNCT
easat-9180	121	26	fit	fit	ADJ
easat-9180	121	27	(	(	PUNCT
easat-9180	121	28	gof	gof	NOUN
easat-9180	121	29	)	)	PUNCT
easat-9180	121	30	test	test	NOUN
easat-9180	121	31	.	.	PUNCT
easat-9180	122	1	the	the	DET
easat-9180	122	2	goodness	goodness	NOUN
easat-9180	122	3	-	-	PUNCT
easat-9180	122	4	of	of	ADP
easat-9180	122	5	-	-	PUNCT
easat-9180	122	6	fit	fit	ADJ
easat-9180	122	7	(	(	PUNCT
easat-9180	122	8	gof	gof	NOUN
easat-9180	122	9	)	)	PUNCT
easat-9180	122	10	is	be	AUX
easat-9180	122	11	used	use	VERB
easat-9180	122	12	to	to	PART
easat-9180	122	13	indicate	indicate	VERB
easat-9180	122	14	how	how	SCONJ
easat-9180	122	15	well	well	ADV
easat-9180	122	16	the	the	DET
easat-9180	122	17	user	user	NOUN
easat-9180	122	18	defined	define	VERB
easat-9180	122	19	model	model	NOUN
easat-9180	122	20	mathematically	mathematically	ADV
easat-9180	122	21	reproduces	reproduce	VERB
easat-9180	122	22	the	the	DET
easat-9180	122	23	observed	observed	ADJ
easat-9180	122	24	covariance	covariance	NOUN
easat-9180	122	25	matrix	matrix	NOUN
easat-9180	122	26	among	among	ADP
easat-9180	122	27	indicator	indicator	NOUN
easat-9180	122	28	items	item	NOUN
easat-9180	122	29	,	,	PUNCT
easat-9180	122	30	which	which	PRON
easat-9180	122	31	is	be	AUX
easat-9180	122	32	the	the	DET
easat-9180	122	33	similarity	similarity	NOUN
easat-9180	122	34	between	between	ADP
easat-9180	122	35	the	the	DET
easat-9180	122	36	observed	observed	ADJ
easat-9180	122	37	and	and	CCONJ
easat-9180	122	38	estimated	estimate	VERB
easat-9180	122	39	covariance	covariance	NOUN
easat-9180	122	40	matrixes	matrix	NOUN
easat-9180	122	41	.	.	PUNCT
easat-9180	122	42	table	table	NOUN
easat-9180	122	43	5	5	NUM
easat-9180	122	44	.	.	PUNCT
easat-9180	123	1	goodness	goodness	NOUN
easat-9180	123	2	-	-	PUNCT
easat-9180	123	3	of	of	ADP
easat-9180	123	4	-	-	PUNCT
easat-9180	123	5	fit	fit	NOUN
easat-9180	123	6	.	.	PUNCT
easat-9180	124	1	based	base	VERB
easat-9180	124	2	on	on	ADP
easat-9180	124	3	the	the	DET
easat-9180	124	4	result	result	NOUN
easat-9180	124	5	of	of	ADP
easat-9180	124	6	the	the	DET
easat-9180	124	7	goodness	goodness	NOUN
easat-9180	124	8	-	-	PUNCT
easat-9180	124	9	of	of	ADP
easat-9180	124	10	-	-	PUNCT
easat-9180	124	11	fit	fit	ADJ
easat-9180	124	12	test	test	NOUN
easat-9180	124	13	shown	show	VERB
easat-9180	124	14	in	in	ADP
easat-9180	124	15	table	table	NOUN
easat-9180	124	16	5	5	NUM
easat-9180	124	17	,	,	PUNCT
easat-9180	124	18	the	the	DET
easat-9180	124	19	cmin	cmin	NOUN
easat-9180	124	20	/	/	SYM
easat-9180	124	21	df	df	PROPN
easat-9180	124	22	value	value	NOUN
easat-9180	124	23	is	be	AUX
easat-9180	124	24	1.095	1.095	NUM
easat-9180	124	25	,	,	PUNCT
easat-9180	124	26	indicating	indicate	VERB
easat-9180	124	27	a	a	DET
easat-9180	124	28	fit	fit	ADJ
easat-9180	124	29	value	value	NOUN
easat-9180	124	30	.	.	PUNCT
easat-9180	125	1	in	in	ADP
easat-9180	125	2	this	this	DET
easat-9180	125	3	study	study	NOUN
easat-9180	125	4	,	,	PUNCT
easat-9180	125	5	the	the	DET
easat-9180	125	6	goodness	goodness	NOUN
easat-9180	125	7	-	-	PUNCT
easat-9180	125	8	of	of	ADP
easat-9180	125	9	-	-	PUNCT
easat-9180	125	10	fit	fit	NOUN
easat-9180	125	11	index	index	NOUN
easat-9180	125	12	(	(	PUNCT
easat-9180	125	13	gfi	gfi	NOUN
easat-9180	125	14	)	)	PUNCT
easat-9180	125	15	value	value	NOUN
easat-9180	125	16	is	be	AUX
easat-9180	125	17	0.957	0.957	NUM
easat-9180	125	18	,	,	PUNCT
easat-9180	125	19	indicating	indicate	VERB
easat-9180	125	20	a	a	DET
easat-9180	125	21	good	good	ADJ
easat-9180	125	22	fit	fit	ADJ
easat-9180	125	23	category	category	NOUN
easat-9180	125	24	fit	fit	NOUN
easat-9180	125	25	measure	measure	NOUN
easat-9180	125	26	result	result	NOUN
easat-9180	125	27	statement	statement	NOUN
easat-9180	125	28	absolute	absolute	ADJ
easat-9180	125	29	fit	fit	ADJ
easat-9180	125	30	cmin	cmin	NOUN
easat-9180	125	31	/	/	SYM
easat-9180	125	32	df	df	PROPN
easat-9180	125	33	1.095	1.095	NUM
easat-9180	125	34	good	good	NOUN
easat-9180	125	35	fit	fit	ADJ
easat-9180	125	36	gfi	gfi	PROPN
easat-9180	125	37	0.957	0.957	NUM
easat-9180	125	38	good	good	ADJ
easat-9180	125	39	fit	fit	ADJ
easat-9180	125	40	rmsea	rmsea	NOUN
easat-9180	125	41	0.015	0.015	NUM
easat-9180	125	42	good	good	ADJ
easat-9180	125	43	fit	fit	ADJ
easat-9180	125	44	incremental	incremental	ADJ
easat-9180	125	45	fit	fit	ADJ
easat-9180	125	46	agfi	agfi	NOUN
easat-9180	125	47	0.945	0.945	NUM
easat-9180	125	48	good	good	ADJ
easat-9180	125	49	fit	fit	ADJ
easat-9180	125	50	parsimony	parsimony	NOUN
easat-9180	125	51	fit	fit	ADJ
easat-9180	125	52	pnfi	pnfi	NOUN
easat-9180	125	53	0.851	0.851	NUM
easat-9180	125	54	good	good	ADJ
easat-9180	125	55	fit	fit	ADJ
easat-9180	125	56	pcfi	pcfi	NOUN
easat-9180	125	57	0.870	0.870	NUM
easat-9180	125	58	good	good	ADJ
easat-9180	125	59	fit	fit	ADJ
easat-9180	125	60	2346	2346	NUM
easat-9180	125	61	edelweiss	edelweiss	PROPN
easat-9180	125	62	applied	apply	VERB
easat-9180	125	63	science	science	NOUN
easat-9180	125	64	and	and	CCONJ
easat-9180	125	65	technology	technology	NOUN
easat-9180	125	66	issn	issn	PROPN
easat-9180	125	67	:	:	PUNCT
easat-9180	125	68	2576	2576	NUM
easat-9180	125	69	-	-	SYM
easat-9180	125	70	8484	8484	NUM
easat-9180	125	71	vol	vol	NOUN
easat-9180	125	72	.	.	PROPN
easat-9180	126	1	9	9	NUM
easat-9180	126	2	,	,	PUNCT
easat-9180	126	3	no	no	INTJ
easat-9180	126	4	.	.	NOUN
easat-9180	126	5	7	7	NUM
easat-9180	126	6	:	:	SYM
easat-9180	126	7	2340	2340	NUM
easat-9180	126	8	-	-	SYM
easat-9180	126	9	2349	2349	NUM
easat-9180	126	10	,	,	PUNCT
easat-9180	126	11	2025	2025	NUM
easat-9180	126	12	doi	doi	NOUN
easat-9180	126	13	:	:	PUNCT
easat-9180	126	14	10.55214/2576	10.55214/2576	NUM
easat-9180	126	15	-	-	SYM
easat-9180	126	16	8484.v9i7.9180	8484.v9i7.9180	NUM
easat-9180	126	17	©	©	PROPN
easat-9180	126	18	2025	2025	NUM
easat-9180	126	19	by	by	ADP
easat-9180	126	20	the	the	DET
easat-9180	126	21	authors	author	NOUN
easat-9180	126	22	;	;	PUNCT
easat-9180	126	23	licensee	licensee	PROPN
easat-9180	126	24	learning	learn	VERB
easat-9180	126	25	gate	gate	PROPN
easat-9180	126	26	fit	fit	PROPN
easat-9180	126	27	.	.	PUNCT
easat-9180	127	1	the	the	DET
easat-9180	127	2	root	root	NOUN
easat-9180	127	3	mean	mean	VERB
easat-9180	127	4	square	square	ADJ
easat-9180	127	5	error	error	NOUN
easat-9180	127	6	of	of	ADP
easat-9180	127	7	approximation	approximation	NOUN
easat-9180	127	8	(	(	PUNCT
easat-9180	127	9	rmsea	rmsea	NOUN
easat-9180	127	10	)	)	PUNCT
easat-9180	127	11	value	value	NOUN
easat-9180	127	12	in	in	ADP
easat-9180	127	13	this	this	DET
easat-9180	127	14	study	study	NOUN
easat-9180	127	15	is	be	AUX
easat-9180	127	16	0.015	0.015	NUM
easat-9180	127	17	,	,	PUNCT
easat-9180	127	18	which	which	PRON
easat-9180	127	19	can	can	AUX
easat-9180	127	20	be	be	AUX
easat-9180	127	21	considered	consider	VERB
easat-9180	127	22	fit	fit	ADJ
easat-9180	127	23	.	.	PUNCT
easat-9180	128	1	parsimony	parsimony	NOUN
easat-9180	128	2	normed	normed	PROPN
easat-9180	128	3	fit	fit	ADJ
easat-9180	128	4	index	index	NOUN
easat-9180	128	5	(	(	PUNCT
easat-9180	128	6	pnfi	pnfi	PROPN
easat-9180	128	7	)	)	PUNCT
easat-9180	128	8	and	and	CCONJ
easat-9180	128	9	parsimony	parsimony	NOUN
easat-9180	128	10	comparative	comparative	ADJ
easat-9180	128	11	fit	fit	ADJ
easat-9180	128	12	index	index	NOUN
easat-9180	128	13	(	(	PUNCT
easat-9180	128	14	pcfi	pcfi	NOUN
easat-9180	128	15	)	)	PUNCT
easat-9180	128	16	are	be	AUX
easat-9180	128	17	acceptable	acceptable	ADJ
easat-9180	128	18	if	if	SCONJ
easat-9180	128	19	their	their	PRON
easat-9180	128	20	values	value	NOUN
easat-9180	128	21	range	range	VERB
easat-9180	128	22	from	from	ADP
easat-9180	128	23	0	0	NUM
easat-9180	128	24	to	to	ADP
easat-9180	128	25	1	1	NUM
easat-9180	128	26	,	,	PUNCT
easat-9180	128	27	with	with	ADP
easat-9180	128	28	values	value	NOUN
easat-9180	128	29	closer	close	ADV
easat-9180	128	30	to	to	ADP
easat-9180	128	31	1	1	NUM
easat-9180	128	32	as	as	ADP
easat-9180	128	33	a	a	DET
easat-9180	128	34	good	good	ADJ
easat-9180	128	35	fit	fit	NOUN
easat-9180	128	36	.	.	PUNCT
easat-9180	129	1	based	base	VERB
easat-9180	129	2	on	on	ADP
easat-9180	129	3	table	table	NOUN
easat-9180	129	4	5	5	NUM
easat-9180	129	5	,	,	PUNCT
easat-9180	129	6	it	it	PRON
easat-9180	129	7	is	be	AUX
easat-9180	129	8	known	know	VERB
easat-9180	129	9	that	that	SCONJ
easat-9180	129	10	all	all	DET
easat-9180	129	11	goodness	goodness	NOUN
easat-9180	129	12	-	-	PUNCT
easat-9180	129	13	of	of	ADP
easat-9180	129	14	-	-	PUNCT
easat-9180	129	15	fit	fit	ADJ
easat-9180	129	16	test	test	NOUN
easat-9180	129	17	results	result	NOUN
easat-9180	129	18	meet	meet	VERB
easat-9180	129	19	the	the	DET
easat-9180	129	20	good	good	ADJ
easat-9180	129	21	fit	fit	ADJ
easat-9180	129	22	criteria	criterion	NOUN
easat-9180	129	23	,	,	PUNCT
easat-9180	129	24	so	so	SCONJ
easat-9180	129	25	it	it	PRON
easat-9180	129	26	can	can	AUX
easat-9180	129	27	be	be	AUX
easat-9180	129	28	stated	state	VERB
easat-9180	129	29	that	that	SCONJ
easat-9180	129	30	this	this	DET
easat-9180	129	31	model	model	NOUN
easat-9180	129	32	is	be	AUX
easat-9180	129	33	acceptable	acceptable	ADJ
easat-9180	129	34	and	and	CCONJ
easat-9180	129	35	suitable	suitable	ADJ
easat-9180	129	36	to	to	PART
easat-9180	129	37	continue	continue	VERB
easat-9180	129	38	with	with	ADP
easat-9180	129	39	the	the	DET
easat-9180	129	40	research	research	NOUN
easat-9180	129	41	hypothesis	hypothesis	NOUN
easat-9180	129	42	testing	testing	NOUN
easat-9180	129	43	.	.	PUNCT
easat-9180	130	1	4.6	4.6	NUM
easat-9180	130	2	.	.	PUNCT
easat-9180	130	3	hypothesis	hypothesis	NOUN
easat-9180	130	4	test	test	NOUN
easat-9180	130	5	after	after	ADP
easat-9180	130	6	conducting	conduct	VERB
easat-9180	130	7	validity	validity	NOUN
easat-9180	130	8	testing	testing	NOUN
easat-9180	130	9	,	,	PUNCT
easat-9180	130	10	reliability	reliability	NOUN
easat-9180	130	11	testing	testing	NOUN
easat-9180	130	12	,	,	PUNCT
easat-9180	130	13	measurement	measurement	NOUN
easat-9180	130	14	model	model	NOUN
easat-9180	130	15	testing	testing	NOUN
easat-9180	130	16	,	,	PUNCT
easat-9180	130	17	and	and	CCONJ
easat-9180	130	18	goodness	goodness	NOUN
easat-9180	130	19	of	of	ADP
easat-9180	130	20	fit	fit	ADJ
easat-9180	130	21	testing	testing	NOUN
easat-9180	130	22	,	,	PUNCT
easat-9180	130	23	the	the	DET
easat-9180	130	24	next	next	ADJ
easat-9180	130	25	step	step	NOUN
easat-9180	130	26	is	be	AUX
easat-9180	130	27	to	to	PART
easat-9180	130	28	conduct	conduct	VERB
easat-9180	130	29	hypothesis	hypothesis	NOUN
easat-9180	130	30	testing	testing	NOUN
easat-9180	130	31	.	.	PUNCT
easat-9180	131	1	a	a	DET
easat-9180	131	2	causal	causal	ADJ
easat-9180	131	3	relationship	relationship	NOUN
easat-9180	131	4	is	be	AUX
easat-9180	131	5	considered	consider	VERB
easat-9180	131	6	insignificant	insignificant	ADJ
easat-9180	131	7	if	if	SCONJ
easat-9180	131	8	the	the	DET
easat-9180	131	9	critical	critical	ADJ
easat-9180	131	10	ratio	ratio	NOUN
easat-9180	131	11	(	(	PUNCT
easat-9180	131	12	c.r	c.r	PROPN
easat-9180	131	13	)	)	PUNCT
easat-9180	131	14	value	value	NOUN
easat-9180	131	15	is	be	AUX
easat-9180	131	16	below	below	ADP
easat-9180	131	17	1.96	1.96	NUM
easat-9180	131	18	and	and	CCONJ
easat-9180	131	19	the	the	DET
easat-9180	131	20	probability	probability	NOUN
easat-9180	131	21	(	(	PUNCT
easat-9180	131	22	p	p	NOUN
easat-9180	131	23	)	)	PUNCT
easat-9180	131	24	value	value	NOUN
easat-9180	131	25	is	be	AUX
easat-9180	131	26	above	above	ADP
easat-9180	131	27	0.05	0.05	NUM
easat-9180	131	28	.	.	PUNCT
easat-9180	132	1	below	below	ADV
easat-9180	132	2	are	be	AUX
easat-9180	132	3	the	the	DET
easat-9180	132	4	result	result	NOUN
easat-9180	132	5	:	:	PUNCT
easat-9180	132	6	table	table	NOUN
easat-9180	132	7	6	6	NUM
easat-9180	132	8	.	.	PUNCT
easat-9180	132	9	hypothesis	hypothesis	NOUN
easat-9180	132	10	test	test	NOUN
easat-9180	132	11	.	.	PUNCT
easat-9180	133	1	based	base	VERB
easat-9180	133	2	on	on	ADP
easat-9180	133	3	the	the	DET
easat-9180	133	4	hypothesis	hypothesis	NOUN
easat-9180	133	5	testing	testing	NOUN
easat-9180	133	6	results	result	NOUN
easat-9180	133	7	in	in	ADP
easat-9180	133	8	table	table	NOUN
easat-9180	133	9	4	4	NUM
easat-9180	133	10	,	,	PUNCT
easat-9180	133	11	it	it	PRON
easat-9180	133	12	is	be	AUX
easat-9180	133	13	known	know	VERB
easat-9180	133	14	that	that	SCONJ
easat-9180	133	15	all	all	DET
easat-9180	133	16	hypotheses	hypothesis	NOUN
easat-9180	133	17	in	in	ADP
easat-9180	133	18	this	this	DET
easat-9180	133	19	study	study	NOUN
easat-9180	133	20	are	be	AUX
easat-9180	133	21	accepted	accept	VERB
easat-9180	133	22	because	because	SCONJ
easat-9180	133	23	h1	h1	PROPN
easat-9180	133	24	,	,	PUNCT
easat-9180	133	25	h2	h2	NOUN
easat-9180	133	26	,	,	PUNCT
easat-9180	133	27	and	and	CCONJ
easat-9180	133	28	h3	h3	NOUN
easat-9180	133	29	have	have	VERB
easat-9180	133	30	a	a	DET
easat-9180	133	31	critical	critical	ADJ
easat-9180	133	32	ratio	ratio	NOUN
easat-9180	133	33	(	(	PUNCT
easat-9180	133	34	c.r	c.r	PROPN
easat-9180	133	35	)	)	PUNCT
easat-9180	133	36	value	value	NOUN
easat-9180	133	37	greater	great	ADJ
easat-9180	133	38	than	than	ADP
easat-9180	133	39	1.96	1.96	NUM
easat-9180	133	40	and	and	CCONJ
easat-9180	133	41	a	a	DET
easat-9180	133	42	probability	probability	NOUN
easat-9180	133	43	(	(	PUNCT
easat-9180	133	44	p	p	NOUN
easat-9180	133	45	)	)	PUNCT
easat-9180	133	46	value	value	NOUN
easat-9180	133	47	below	below	ADP
easat-9180	133	48	0.05	0.05	NUM
easat-9180	133	49	,	,	PUNCT
easat-9180	133	50	indicated	indicate	VERB
easat-9180	133	51	by	by	ADP
easat-9180	133	52	the	the	DET
easat-9180	133	53	symbol	symbol	NOUN
easat-9180	133	54	(	(	PUNCT
easat-9180	133	55	*	*	PUNCT
easat-9180	133	56	*	*	PUNCT
easat-9180	133	57	*	*	PUNCT
easat-9180	133	58	)	)	PUNCT
easat-9180	133	59	,	,	PUNCT
easat-9180	133	60	which	which	PRON
easat-9180	133	61	signifies	signify	VERB
easat-9180	133	62	a	a	DET
easat-9180	133	63	significant	significant	ADJ
easat-9180	133	64	relationship	relationship	NOUN
easat-9180	133	65	.	.	PUNCT
easat-9180	134	1	therefore	therefore	ADV
easat-9180	134	2	,	,	PUNCT
easat-9180	134	3	it	it	PRON
easat-9180	134	4	can	can	AUX
easat-9180	134	5	be	be	AUX
easat-9180	134	6	concluded	conclude	VERB
easat-9180	134	7	that	that	SCONJ
easat-9180	134	8	mobile	mobile	ADJ
easat-9180	134	9	service	service	NOUN
easat-9180	134	10	quality	quality	NOUN
easat-9180	134	11	has	have	VERB
easat-9180	134	12	a	a	DET
easat-9180	134	13	significant	significant	ADJ
easat-9180	134	14	impact	impact	NOUN
easat-9180	134	15	on	on	ADP
easat-9180	134	16	customer	customer	NOUN
easat-9180	134	17	satisfaction	satisfaction	NOUN
easat-9180	134	18	and	and	CCONJ
easat-9180	134	19	loyalty	loyalty	NOUN
easat-9180	134	20	for	for	ADP
easat-9180	134	21	the	the	DET
easat-9180	134	22	gojek	gojek	ADJ
easat-9180	134	23	application	application	NOUN
easat-9180	134	24	.	.	PUNCT
easat-9180	135	1	the	the	DET
easat-9180	135	2	fourth	fourth	ADJ
easat-9180	135	3	hypothesis	hypothesis	NOUN
easat-9180	135	4	(	(	PUNCT
easat-9180	135	5	h4	h4	PROPN
easat-9180	135	6	)	)	PUNCT
easat-9180	135	7	test	test	NOUN
easat-9180	135	8	is	be	AUX
easat-9180	135	9	conducted	conduct	VERB
easat-9180	135	10	using	use	VERB
easat-9180	135	11	the	the	DET
easat-9180	135	12	sobel	sobel	NOUN
easat-9180	135	13	test	test	NOUN
easat-9180	135	14	to	to	PART
easat-9180	135	15	determine	determine	VERB
easat-9180	135	16	if	if	SCONJ
easat-9180	135	17	there	there	PRON
easat-9180	135	18	is	be	VERB
easat-9180	135	19	a	a	DET
easat-9180	135	20	significant	significant	ADJ
easat-9180	135	21	indirect	indirect	ADJ
easat-9180	135	22	effect	effect	NOUN
easat-9180	135	23	through	through	ADP
easat-9180	135	24	mediation	mediation	NOUN
easat-9180	135	25	.	.	PUNCT
easat-9180	136	1	the	the	DET
easat-9180	136	2	sobel	sobel	PROPN
easat-9180	136	3	test	test	NOUN
easat-9180	136	4	evaluates	evaluate	VERB
easat-9180	136	5	the	the	DET
easat-9180	136	6	significance	significance	NOUN
easat-9180	136	7	of	of	ADP
easat-9180	136	8	the	the	DET
easat-9180	136	9	indirect	indirect	ADJ
easat-9180	136	10	effect	effect	NOUN
easat-9180	136	11	by	by	ADP
easat-9180	136	12	calculating	calculate	VERB
easat-9180	136	13	a	a	DET
easat-9180	136	14	z	z	NOUN
easat-9180	136	15	-	-	PUNCT
easat-9180	136	16	value	value	NOUN
easat-9180	136	17	.	.	PUNCT
easat-9180	137	1	the	the	DET
easat-9180	137	2	standard	standard	ADJ
easat-9180	137	3	errors	error	NOUN
easat-9180	137	4	for	for	ADP
easat-9180	137	5	these	these	DET
easat-9180	137	6	coefficients	coefficient	NOUN
easat-9180	137	7	are	be	AUX
easat-9180	137	8	obtained	obtain	VERB
easat-9180	137	9	from	from	ADP
easat-9180	137	10	the	the	DET
easat-9180	137	11	regression	regression	NOUN
easat-9180	137	12	output	output	NOUN
easat-9180	137	13	in	in	ADP
easat-9180	137	14	the	the	DET
easat-9180	137	15	amos	amos	PROPN
easat-9180	137	16	software	software	PROPN
easat-9180	137	17	,	,	PUNCT
easat-9180	137	18	where	where	SCONJ
easat-9180	137	19	they	they	PRON
easat-9180	137	20	are	be	AUX
easat-9180	137	21	provided	provide	VERB
easat-9180	137	22	alongside	alongside	ADP
easat-9180	137	23	the	the	DET
easat-9180	137	24	coefficients	coefficient	NOUN
easat-9180	137	25	in	in	ADP
easat-9180	137	26	the	the	DET
easat-9180	137	27	estimate	estimate	NOUN
easat-9180	137	28	matrices	matrix	NOUN
easat-9180	137	29	.	.	PUNCT
easat-9180	138	1	if	if	SCONJ
easat-9180	138	2	the	the	DET
easat-9180	138	3	sobel	sobel	PROPN
easat-9180	138	4	test	test	NOUN
easat-9180	138	5	result	result	NOUN
easat-9180	138	6	has	have	VERB
easat-9180	138	7	a	a	DET
easat-9180	138	8	z	z	NOUN
easat-9180	138	9	-	-	PUNCT
easat-9180	138	10	value	value	NOUN
easat-9180	138	11	greater	great	ADJ
easat-9180	138	12	than	than	ADP
easat-9180	138	13	1.96	1.96	NUM
easat-9180	138	14	,	,	PUNCT
easat-9180	138	15	the	the	DET
easat-9180	138	16	indirect	indirect	ADJ
easat-9180	138	17	effect	effect	NOUN
easat-9180	138	18	is	be	AUX
easat-9180	138	19	considered	consider	VERB
easat-9180	138	20	statistically	statistically	ADV
easat-9180	138	21	significant	significant	ADJ
easat-9180	138	22	,	,	PUNCT
easat-9180	138	23	indicating	indicate	VERB
easat-9180	138	24	the	the	DET
easat-9180	138	25	presence	presence	NOUN
easat-9180	138	26	of	of	ADP
easat-9180	138	27	a	a	DET
easat-9180	138	28	mediating	mediate	VERB
easat-9180	138	29	role	role	NOUN
easat-9180	138	30	by	by	ADP
easat-9180	138	31	customer	customer	NOUN
easat-9180	138	32	satisfaction	satisfaction	NOUN
easat-9180	138	33	in	in	ADP
easat-9180	138	34	the	the	DET
easat-9180	138	35	relationship	relationship	NOUN
easat-9180	138	36	between	between	ADP
easat-9180	138	37	mobile	mobile	ADJ
easat-9180	138	38	service	service	NOUN
easat-9180	138	39	quality	quality	NOUN
easat-9180	138	40	and	and	CCONJ
easat-9180	138	41	customer	customer	NOUN
easat-9180	138	42	loyalty	loyalty	NOUN
easat-9180	138	43	.	.	PUNCT
easat-9180	139	1	but	but	CCONJ
easat-9180	139	2	,	,	PUNCT
easat-9180	139	3	if	if	SCONJ
easat-9180	139	4	the	the	DET
easat-9180	139	5	z	z	NOUN
easat-9180	139	6	-	-	PUNCT
easat-9180	139	7	value	value	NOUN
easat-9180	139	8	is	be	AUX
easat-9180	139	9	below	below	ADP
easat-9180	139	10	1.96	1.96	NUM
easat-9180	139	11	,	,	PUNCT
easat-9180	139	12	it	it	PRON
easat-9180	139	13	suggests	suggest	VERB
easat-9180	139	14	that	that	SCONJ
easat-9180	139	15	the	the	DET
easat-9180	139	16	indirect	indirect	ADJ
easat-9180	139	17	effect	effect	NOUN
easat-9180	139	18	is	be	AUX
easat-9180	139	19	not	not	PART
easat-9180	139	20	significant	significant	ADJ
easat-9180	139	21	,	,	PUNCT
easat-9180	139	22	meaning	mean	VERB
easat-9180	139	23	there	there	PRON
easat-9180	139	24	is	be	VERB
easat-9180	139	25	no	no	DET
easat-9180	139	26	mediation	mediation	NOUN
easat-9180	139	27	effect	effect	NOUN
easat-9180	139	28	.	.	PUNCT
easat-9180	140	1	below	below	ADV
easat-9180	140	2	are	be	AUX
easat-9180	140	3	the	the	DET
easat-9180	140	4	results	result	NOUN
easat-9180	140	5	of	of	ADP
easat-9180	140	6	the	the	DET
easat-9180	140	7	sobel	sobel	NOUN
easat-9180	140	8	test	test	NOUN
easat-9180	140	9	:	:	PUNCT
easat-9180	140	10	table	table	NOUN
easat-9180	140	11	7	7	NUM
easat-9180	140	12	.	.	PUNCT
easat-9180	140	13	hypothesis	hypothesis	NOUN
easat-9180	140	14	test	test	NOUN
easat-9180	140	15	(	(	PUNCT
easat-9180	140	16	direct	direct	ADJ
easat-9180	140	17	and	and	CCONJ
easat-9180	140	18	indirect	indirect	ADJ
easat-9180	140	19	effects	effect	NOUN
easat-9180	140	20	)	)	PUNCT
easat-9180	140	21	.	.	PUNCT
easat-9180	141	1	based	base	VERB
easat-9180	141	2	on	on	ADP
easat-9180	141	3	the	the	DET
easat-9180	141	4	hypothesis	hypothesis	NOUN
easat-9180	141	5	testing	testing	NOUN
easat-9180	141	6	results	result	NOUN
easat-9180	141	7	in	in	ADP
easat-9180	141	8	table	table	NOUN
easat-9180	141	9	7	7	NUM
easat-9180	141	10	,	,	PUNCT
easat-9180	141	11	the	the	DET
easat-9180	141	12	z	z	NOUN
easat-9180	141	13	-	-	PUNCT
easat-9180	141	14	value	value	NOUN
easat-9180	141	15	(	(	PUNCT
easat-9180	141	16	2.2603	2.2603	NUM
easat-9180	141	17	)	)	PUNCT
easat-9180	141	18	is	be	AUX
easat-9180	141	19	greater	great	ADJ
easat-9180	141	20	than	than	ADP
easat-9180	141	21	the	the	DET
easat-9180	141	22	critical	critical	ADJ
easat-9180	141	23	tvalue	tvalue	NOUN
easat-9180	141	24	(	(	PUNCT
easat-9180	141	25	1.96	1.96	NUM
easat-9180	141	26	)	)	PUNCT
easat-9180	141	27	.	.	PUNCT
easat-9180	142	1	therefore	therefore	ADV
easat-9180	142	2	,	,	PUNCT
easat-9180	142	3	it	it	PRON
easat-9180	142	4	indicates	indicate	VERB
easat-9180	142	5	a	a	DET
easat-9180	142	6	significant	significant	ADJ
easat-9180	142	7	indirect	indirect	ADJ
easat-9180	142	8	effect	effect	NOUN
easat-9180	142	9	of	of	ADP
easat-9180	142	10	mobile	mobile	ADJ
easat-9180	142	11	service	service	NOUN
easat-9180	142	12	quality	quality	NOUN
easat-9180	142	13	on	on	ADP
easat-9180	142	14	customer	customer	NOUN
easat-9180	142	15	loyalty	loyalty	NOUN
easat-9180	142	16	through	through	ADP
easat-9180	142	17	customer	customer	NOUN
easat-9180	142	18	satisfaction	satisfaction	NOUN
easat-9180	142	19	.	.	PUNCT
easat-9180	143	1	this	this	PRON
easat-9180	143	2	means	mean	VERB
easat-9180	143	3	that	that	SCONJ
easat-9180	143	4	customer	customer	NOUN
easat-9180	143	5	satisfaction	satisfaction	NOUN
easat-9180	143	6	mediates	mediate	VERB
easat-9180	143	7	the	the	DET
easat-9180	143	8	relationship	relationship	NOUN
easat-9180	143	9	between	between	ADP
easat-9180	143	10	mobile	mobile	ADJ
easat-9180	143	11	service	service	NOUN
easat-9180	143	12	quality	quality	NOUN
easat-9180	143	13	and	and	CCONJ
easat-9180	143	14	customer	customer	NOUN
easat-9180	143	15	loyalty	loyalty	NOUN
easat-9180	143	16	among	among	ADP
easat-9180	143	17	gojek	gojek	ADJ
easat-9180	143	18	application	application	NOUN
easat-9180	143	19	users	user	NOUN
easat-9180	143	20	,	,	PUNCT
easat-9180	143	21	and	and	CCONJ
easat-9180	143	22	h4	h4	PROPN
easat-9180	143	23	is	be	AUX
easat-9180	143	24	accepted	accept	VERB
easat-9180	143	25	.	.	PUNCT
easat-9180	144	1	based	base	VERB
easat-9180	144	2	on	on	ADP
easat-9180	144	3	the	the	DET
easat-9180	144	4	hypothesis	hypothesis	NOUN
easat-9180	144	5	test	test	NOUN
easat-9180	144	6	above	above	ADP
easat-9180	144	7	the	the	DET
easat-9180	144	8	author	author	NOUN
easat-9180	144	9	can	can	AUX
easat-9180	144	10	conclude	conclude	VERB
easat-9180	144	11	that	that	PRON
easat-9180	144	12	:	:	PUNCT
easat-9180	145	1	1	1	X
easat-9180	145	2	.	.	X
easat-9180	145	3	h1	h1	PROPN
easat-9180	145	4	:	:	PUNCT
easat-9180	145	5	mobile	mobile	ADJ
easat-9180	145	6	service	service	NOUN
easat-9180	145	7	quality	quality	NOUN
easat-9180	145	8	has	have	VERB
easat-9180	145	9	a	a	DET
easat-9180	145	10	significant	significant	ADJ
easat-9180	145	11	positive	positive	ADJ
easat-9180	145	12	impact	impact	NOUN
easat-9180	145	13	on	on	ADP
easat-9180	145	14	customer	customer	NOUN
easat-9180	145	15	satisfaction	satisfaction	NOUN
easat-9180	145	16	for	for	ADP
easat-9180	145	17	the	the	DET
easat-9180	145	18	gojek	gojek	ADJ
easat-9180	145	19	application	application	NOUN
easat-9180	145	20	users	user	NOUN
easat-9180	145	21	.	.	PUNCT
easat-9180	146	1	this	this	PRON
easat-9180	146	2	can	can	AUX
easat-9180	146	3	be	be	AUX
easat-9180	146	4	seen	see	VERB
easat-9180	146	5	from	from	ADP
easat-9180	146	6	the	the	DET
easat-9180	146	7	critical	critical	ADJ
easat-9180	146	8	value	value	NOUN
easat-9180	146	9	(	(	PUNCT
easat-9180	146	10	18.276	18.276	NUM
easat-9180	146	11	)	)	PUNCT
easat-9180	146	12	being	be	AUX
easat-9180	146	13	greater	great	ADJ
easat-9180	146	14	than	than	ADP
easat-9180	146	15	the	the	DET
easat-9180	146	16	t	t	NOUN
easat-9180	146	17	value	value	NOUN
easat-9180	146	18	(	(	PUNCT
easat-9180	146	19	1.96	1.96	NUM
easat-9180	146	20	)	)	PUNCT
easat-9180	146	21	hypothesis	hypothesis	NOUN
easat-9180	146	22	effect	effect	NOUN
easat-9180	146	23	estimate	estimate	VERB
easat-9180	146	24	c.r	c.r	PROPN
easat-9180	146	25	t	t	PROPN
easat-9180	146	26	value	value	NOUN
easat-9180	146	27	p	p	PROPN
easat-9180	146	28	result	result	NOUN
easat-9180	146	29	h1	h1	PROPN
easat-9180	146	30	msq	msq	PROPN
easat-9180	146	31	cs	cs	PROPN
easat-9180	146	32	0.818	0.818	NUM
easat-9180	146	33	18.276	18.276	NUM
easat-9180	146	34	1.96	1.96	NUM
easat-9180	146	35	*	*	PUNCT
easat-9180	146	36	*	*	PUNCT
easat-9180	146	37	*	*	PUNCT
easat-9180	146	38	h1	h1	AUX
easat-9180	146	39	accepted	accept	VERB
easat-9180	146	40	h2	h2	NOUN
easat-9180	146	41	cs	cs	PROPN
easat-9180	146	42	cl	cl	NOUN
easat-9180	146	43	0.549	0.549	NUM
easat-9180	146	44	2.274	2.274	NUM
easat-9180	146	45	1.96	1.96	NUM
easat-9180	146	46	*	*	PUNCT
easat-9180	146	47	*	*	PUNCT
easat-9180	146	48	*	*	PUNCT
easat-9180	146	49	h2	h2	PROPN
easat-9180	146	50	accepted	accept	VERB
easat-9180	146	51	h3	h3	NOUN
easat-9180	146	52	msq	msq	PROPN
easat-9180	146	53	cl	cl	NOUN
easat-9180	146	54	0.451	0.451	NUM
easat-9180	146	55	2.260	2.260	NUM
easat-9180	146	56	1.96	1.96	NUM
easat-9180	146	57	*	*	PUNCT
easat-9180	146	58	*	*	PUNCT
easat-9180	146	59	*	*	PUNCT
easat-9180	146	60	h3	h3	NOUN
easat-9180	146	61	accepted	accept	VERB
easat-9180	146	62	t	t	NOUN
easat-9180	146	63	value	value	NOUN
easat-9180	146	64	results	result	NOUN
easat-9180	146	65	z	z	NOUN
easat-9180	146	66	value	value	NOUN
easat-9180	146	67	1.96	1.96	NUM
easat-9180	146	68	2.2603	2.2603	NUM
easat-9180	146	69	one	one	NUM
easat-9180	146	70	tailed	tail	VERB
easat-9180	146	71	probability	probability	NOUN
easat-9180	146	72	1.96	1.96	NUM
easat-9180	146	73	0.0119	0.0119	NUM
easat-9180	146	74	two	two	NUM
easat-9180	146	75	tailed	tail	VERB
easat-9180	146	76	probability	probability	NOUN
easat-9180	146	77	1.96	1.96	NUM
easat-9180	146	78	0.0238	0.0238	NUM
easat-9180	146	79	2347	2347	NUM
easat-9180	146	80	edelweiss	edelweiss	PROPN
easat-9180	146	81	applied	apply	VERB
easat-9180	146	82	science	science	NOUN
easat-9180	146	83	and	and	CCONJ
easat-9180	146	84	technology	technology	NOUN
easat-9180	146	85	issn	issn	PROPN
easat-9180	146	86	:	:	PUNCT
easat-9180	146	87	2576	2576	NUM
easat-9180	146	88	-	-	SYM
easat-9180	146	89	8484	8484	NUM
easat-9180	146	90	vol	vol	NOUN
easat-9180	146	91	.	.	PROPN
easat-9180	147	1	9	9	NUM
easat-9180	147	2	,	,	PUNCT
easat-9180	147	3	no	no	INTJ
easat-9180	147	4	.	.	NOUN
easat-9180	147	5	7	7	NUM
easat-9180	147	6	:	:	SYM
easat-9180	147	7	2340	2340	NUM
easat-9180	147	8	-	-	SYM
easat-9180	147	9	2349	2349	NUM
easat-9180	147	10	,	,	PUNCT
easat-9180	147	11	2025	2025	NUM
easat-9180	147	12	doi	doi	NOUN
easat-9180	147	13	:	:	PUNCT
easat-9180	147	14	10.55214/2576	10.55214/2576	NUM
easat-9180	147	15	-	-	SYM
easat-9180	147	16	8484.v9i7.9180	8484.v9i7.9180	NUM
easat-9180	147	17	©	©	PROPN
easat-9180	147	18	2025	2025	NUM
easat-9180	147	19	by	by	ADP
easat-9180	147	20	the	the	DET
easat-9180	147	21	authors	author	NOUN
easat-9180	147	22	;	;	PUNCT
easat-9180	147	23	licensee	licensee	PROPN
easat-9180	147	24	learning	learning	NOUN
easat-9180	147	25	gate	gate	NOUN
easat-9180	147	26	2	2	NUM
easat-9180	147	27	.	.	PUNCT
easat-9180	147	28	h2	h2	NOUN
easat-9180	147	29	:	:	PUNCT
easat-9180	147	30	customer	customer	NOUN
easat-9180	147	31	satisfaction	satisfaction	NOUN
easat-9180	147	32	has	have	VERB
easat-9180	147	33	a	a	DET
easat-9180	147	34	significant	significant	ADJ
easat-9180	147	35	positive	positive	ADJ
easat-9180	147	36	impact	impact	NOUN
easat-9180	147	37	on	on	ADP
easat-9180	147	38	customer	customer	NOUN
easat-9180	147	39	loyalty	loyalty	NOUN
easat-9180	147	40	for	for	ADP
easat-9180	147	41	the	the	DET
easat-9180	147	42	gojek	gojek	ADJ
easat-9180	147	43	application	application	NOUN
easat-9180	147	44	users	user	NOUN
easat-9180	147	45	.	.	PUNCT
easat-9180	148	1	this	this	PRON
easat-9180	148	2	can	can	AUX
easat-9180	148	3	be	be	AUX
easat-9180	148	4	seen	see	VERB
easat-9180	148	5	from	from	ADP
easat-9180	148	6	the	the	DET
easat-9180	148	7	critical	critical	ADJ
easat-9180	148	8	value	value	NOUN
easat-9180	148	9	(	(	PUNCT
easat-9180	148	10	2.274	2.274	NUM
easat-9180	148	11	)	)	PUNCT
easat-9180	148	12	being	be	AUX
easat-9180	148	13	greater	great	ADJ
easat-9180	148	14	than	than	ADP
easat-9180	148	15	the	the	DET
easat-9180	148	16	t	t	NOUN
easat-9180	148	17	value	value	NOUN
easat-9180	148	18	(	(	PUNCT
easat-9180	148	19	1.96	1.96	NUM
easat-9180	148	20	)	)	PUNCT
easat-9180	148	21	3	3	NUM
easat-9180	148	22	.	.	X
easat-9180	149	1	h3	h3	NOUN
easat-9180	149	2	:	:	PUNCT
easat-9180	149	3	mobile	mobile	ADJ
easat-9180	149	4	service	service	NOUN
easat-9180	149	5	quality	quality	NOUN
easat-9180	149	6	has	have	VERB
easat-9180	149	7	a	a	DET
easat-9180	149	8	significant	significant	ADJ
easat-9180	149	9	positive	positive	ADJ
easat-9180	149	10	impact	impact	NOUN
easat-9180	149	11	on	on	ADP
easat-9180	149	12	customer	customer	NOUN
easat-9180	149	13	loyalty	loyalty	NOUN
easat-9180	149	14	for	for	ADP
easat-9180	149	15	the	the	DET
easat-9180	149	16	gojek	gojek	ADJ
easat-9180	149	17	application	application	NOUN
easat-9180	149	18	users	user	NOUN
easat-9180	149	19	.	.	PUNCT
easat-9180	150	1	this	this	PRON
easat-9180	150	2	can	can	AUX
easat-9180	150	3	be	be	AUX
easat-9180	150	4	seen	see	VERB
easat-9180	150	5	from	from	ADP
easat-9180	150	6	the	the	DET
easat-9180	150	7	critical	critical	ADJ
easat-9180	150	8	value	value	NOUN
easat-9180	150	9	(	(	PUNCT
easat-9180	150	10	2.260	2.260	NUM
easat-9180	150	11	)	)	PUNCT
easat-9180	150	12	being	be	AUX
easat-9180	150	13	greater	great	ADJ
easat-9180	150	14	than	than	ADP
easat-9180	150	15	the	the	DET
easat-9180	150	16	t	t	NOUN
easat-9180	150	17	value	value	NOUN
easat-9180	150	18	(	(	PUNCT
easat-9180	150	19	1.96	1.96	NUM
easat-9180	150	20	)	)	PUNCT
easat-9180	150	21	4	4	NUM
easat-9180	150	22	.	.	PUNCT
easat-9180	151	1	h4	h4	NOUN
easat-9180	151	2	:	:	PUNCT
easat-9180	151	3	customer	customer	NOUN
easat-9180	151	4	satisfaction	satisfaction	NOUN
easat-9180	151	5	mediates	mediate	VERB
easat-9180	151	6	the	the	DET
easat-9180	151	7	relationship	relationship	NOUN
easat-9180	151	8	between	between	ADP
easat-9180	151	9	mobile	mobile	ADJ
easat-9180	151	10	service	service	NOUN
easat-9180	151	11	quality	quality	NOUN
easat-9180	151	12	and	and	CCONJ
easat-9180	151	13	customer	customer	NOUN
easat-9180	151	14	loyalty	loyalty	NOUN
easat-9180	151	15	of	of	ADP
easat-9180	151	16	gojek	gojek	ADJ
easat-9180	151	17	application	application	NOUN
easat-9180	151	18	users	user	NOUN
easat-9180	151	19	.	.	PUNCT
easat-9180	152	1	this	this	PRON
easat-9180	152	2	can	can	AUX
easat-9180	152	3	be	be	AUX
easat-9180	152	4	seen	see	VERB
easat-9180	152	5	from	from	ADP
easat-9180	152	6	the	the	DET
easat-9180	152	7	z	z	NOUN
easat-9180	152	8	value	value	NOUN
easat-9180	152	9	(	(	PUNCT
easat-9180	152	10	2.2603	2.2603	NUM
easat-9180	152	11	)	)	PUNCT
easat-9180	152	12	which	which	PRON
easat-9180	152	13	is	be	AUX
easat-9180	152	14	greater	great	ADJ
easat-9180	152	15	than	than	ADP
easat-9180	152	16	the	the	DET
easat-9180	152	17	t	t	NOUN
easat-9180	152	18	value	value	NOUN
easat-9180	152	19	(	(	PUNCT
easat-9180	152	20	1.96	1.96	NUM
easat-9180	152	21	)	)	PUNCT
easat-9180	152	22	5	5	NUM
easat-9180	152	23	.	.	PUNCT
easat-9180	152	24	discussion	discussion	NOUN
easat-9180	152	25	h1	h1	PROPN
easat-9180	152	26	:	:	PUNCT
easat-9180	152	27	mobile	mobile	ADJ
easat-9180	152	28	service	service	NOUN
easat-9180	152	29	quality	quality	NOUN
easat-9180	152	30	has	have	VERB
easat-9180	152	31	a	a	DET
easat-9180	152	32	significant	significant	ADJ
easat-9180	152	33	influence	influence	NOUN
easat-9180	152	34	on	on	ADP
easat-9180	152	35	customer	customer	NOUN
easat-9180	152	36	satisfaction	satisfaction	NOUN
easat-9180	152	37	of	of	ADP
easat-9180	152	38	gojek	gojek	ADJ
easat-9180	152	39	application	application	NOUN
easat-9180	152	40	users	user	NOUN
easat-9180	152	41	the	the	DET
easat-9180	152	42	first	first	ADJ
easat-9180	152	43	hypothesis	hypothesis	NOUN
easat-9180	152	44	(	(	PUNCT
easat-9180	152	45	h1	h1	PROPN
easat-9180	152	46	)	)	PUNCT
easat-9180	152	47	in	in	ADP
easat-9180	152	48	this	this	DET
easat-9180	152	49	study	study	NOUN
easat-9180	152	50	is	be	AUX
easat-9180	152	51	accepted	accept	VERB
easat-9180	152	52	because	because	SCONJ
easat-9180	152	53	it	it	PRON
easat-9180	152	54	has	have	VERB
easat-9180	152	55	a	a	DET
easat-9180	152	56	critical	critical	ADJ
easat-9180	152	57	ratio	ratio	NOUN
easat-9180	152	58	(	(	PUNCT
easat-9180	152	59	c.r	c.r	PROPN
easat-9180	152	60	)	)	PUNCT
easat-9180	152	61	value	value	NOUN
easat-9180	152	62	of	of	ADP
easat-9180	152	63	18.276	18.276	NUM
easat-9180	152	64	,	,	PUNCT
easat-9180	152	65	which	which	PRON
easat-9180	152	66	is	be	AUX
easat-9180	152	67	greater	great	ADJ
easat-9180	152	68	than	than	ADP
easat-9180	152	69	the	the	DET
easat-9180	152	70	critical	critical	ADJ
easat-9180	152	71	t	t	NOUN
easat-9180	152	72	value	value	NOUN
easat-9180	152	73	of	of	ADP
easat-9180	152	74	1.96	1.96	NUM
easat-9180	152	75	.	.	PUNCT
easat-9180	153	1	the	the	DET
easat-9180	153	2	probability	probability	NOUN
easat-9180	153	3	value	value	NOUN
easat-9180	153	4	in	in	ADP
easat-9180	153	5	this	this	DET
easat-9180	153	6	hypothesis	hypothesis	NOUN
easat-9180	153	7	also	also	ADV
easat-9180	153	8	has	have	VERB
easat-9180	153	9	a	a	DET
easat-9180	153	10	p	p	NOUN
easat-9180	153	11	value	value	NOUN
easat-9180	153	12	smaller	small	ADJ
easat-9180	153	13	than	than	ADP
easat-9180	153	14	0.05	0.05	NUM
easat-9180	153	15	,	,	PUNCT
easat-9180	153	16	indicated	indicate	VERB
easat-9180	153	17	by	by	ADP
easat-9180	153	18	the	the	DET
easat-9180	153	19	symbol	symbol	NOUN
easat-9180	153	20	(	(	PUNCT
easat-9180	153	21	*	*	PUNCT
easat-9180	153	22	*	*	PUNCT
easat-9180	153	23	*	*	PUNCT
easat-9180	153	24	)	)	PUNCT
easat-9180	153	25	,	,	PUNCT
easat-9180	153	26	meaning	mean	VERB
easat-9180	153	27	as	as	ADP
easat-9180	153	28	having	have	VERB
easat-9180	153	29	a	a	DET
easat-9180	153	30	significant	significant	ADJ
easat-9180	153	31	relationship	relationship	NOUN
easat-9180	153	32	.	.	PUNCT
easat-9180	154	1	the	the	DET
easat-9180	154	2	research	research	NOUN
easat-9180	154	3	by	by	ADP
easat-9180	154	4	yum	yum	PROPN
easat-9180	154	5	and	and	CCONJ
easat-9180	154	6	yoo	yoo	PROPN
easat-9180	154	7	[	[	X
easat-9180	154	8	8	8	NUM
easat-9180	154	9	]	]	PUNCT
easat-9180	154	10	reveals	reveal	VERB
easat-9180	154	11	that	that	SCONJ
easat-9180	154	12	key	key	ADJ
easat-9180	154	13	dimensions	dimension	NOUN
easat-9180	154	14	of	of	ADP
easat-9180	154	15	mobile	mobile	ADJ
easat-9180	154	16	service	service	NOUN
easat-9180	154	17	quality	quality	NOUN
easat-9180	154	18	,	,	PUNCT
easat-9180	154	19	such	such	ADJ
easat-9180	154	20	as	as	ADP
easat-9180	154	21	usefulness	usefulness	NOUN
easat-9180	154	22	,	,	PUNCT
easat-9180	154	23	convenience	convenience	NOUN
easat-9180	154	24	,	,	PUNCT
easat-9180	154	25	design	design	NOUN
easat-9180	154	26	,	,	PUNCT
easat-9180	154	27	and	and	CCONJ
easat-9180	154	28	security	security	NOUN
easat-9180	154	29	/	/	SYM
easat-9180	154	30	privacy	privacy	NOUN
easat-9180	154	31	,	,	PUNCT
easat-9180	154	32	have	have	VERB
easat-9180	154	33	a	a	DET
easat-9180	154	34	substantial	substantial	ADJ
easat-9180	154	35	impact	impact	NOUN
easat-9180	154	36	on	on	ADP
easat-9180	154	37	customer	customer	NOUN
easat-9180	154	38	satisfaction	satisfaction	NOUN
easat-9180	154	39	.	.	PUNCT
easat-9180	155	1	by	by	ADP
easat-9180	155	2	optimizing	optimize	VERB
easat-9180	155	3	these	these	DET
easat-9180	155	4	factors	factor	NOUN
easat-9180	155	5	,	,	PUNCT
easat-9180	155	6	gojek	gojek	NOUN
easat-9180	155	7	can	can	AUX
easat-9180	155	8	enhance	enhance	VERB
easat-9180	155	9	user	user	NOUN
easat-9180	155	10	satisfaction	satisfaction	NOUN
easat-9180	155	11	and	and	CCONJ
easat-9180	155	12	create	create	VERB
easat-9180	155	13	positive	positive	ADJ
easat-9180	155	14	perceptions	perception	NOUN
easat-9180	155	15	among	among	ADP
easat-9180	155	16	its	its	PRON
easat-9180	155	17	customers	customer	NOUN
easat-9180	155	18	.	.	PUNCT
easat-9180	156	1	the	the	DET
easat-9180	156	2	results	result	NOUN
easat-9180	156	3	of	of	ADP
easat-9180	156	4	this	this	DET
easat-9180	156	5	hypothesis	hypothesis	NOUN
easat-9180	156	6	are	be	AUX
easat-9180	156	7	supported	support	VERB
easat-9180	156	8	by	by	ADP
easat-9180	156	9	the	the	DET
easat-9180	156	10	research	research	NOUN
easat-9180	156	11	conducted	conduct	VERB
easat-9180	156	12	by	by	ADP
easat-9180	156	13	alamsyah	alamsyah	NOUN
easat-9180	156	14	and	and	CCONJ
easat-9180	156	15	rachmadiansyah	rachmadiansyah	NOUN
easat-9180	156	16	[	[	X
easat-9180	156	17	18	18	NUM
easat-9180	156	18	]	]	PUNCT
easat-9180	156	19	their	their	PRON
easat-9180	156	20	study	study	NOUN
easat-9180	156	21	indicates	indicate	VERB
easat-9180	156	22	that	that	SCONJ
easat-9180	156	23	issues	issue	NOUN
easat-9180	156	24	within	within	ADP
easat-9180	156	25	service	service	NOUN
easat-9180	156	26	quality	quality	NOUN
easat-9180	156	27	dimensions	dimension	NOUN
easat-9180	156	28	,	,	PUNCT
easat-9180	156	29	such	such	ADJ
easat-9180	156	30	as	as	ADP
easat-9180	156	31	accessibility	accessibility	NOUN
easat-9180	156	32	,	,	PUNCT
easat-9180	156	33	availability	availability	NOUN
easat-9180	156	34	,	,	PUNCT
easat-9180	156	35	and	and	CCONJ
easat-9180	156	36	information	information	NOUN
easat-9180	156	37	,	,	PUNCT
easat-9180	156	38	greatly	greatly	ADV
easat-9180	156	39	influence	influence	VERB
easat-9180	156	40	negative	negative	ADJ
easat-9180	156	41	customer	customer	NOUN
easat-9180	156	42	sentiments	sentiment	NOUN
easat-9180	156	43	,	,	PUNCT
easat-9180	156	44	which	which	PRON
easat-9180	156	45	in	in	ADP
easat-9180	156	46	turn	turn	NOUN
easat-9180	156	47	affect	affect	VERB
easat-9180	156	48	their	their	PRON
easat-9180	156	49	satisfaction	satisfaction	NOUN
easat-9180	156	50	.	.	PUNCT
easat-9180	157	1	this	this	DET
easat-9180	157	2	finding	finding	NOUN
easat-9180	157	3	is	be	AUX
easat-9180	157	4	further	far	ADV
easat-9180	157	5	supported	support	VERB
easat-9180	157	6	by	by	ADP
easat-9180	157	7	bakti	bakti	PROPN
easat-9180	157	8	setyadi	setyadi	NOUN
easat-9180	157	9	,	,	PUNCT
easat-9180	157	10	et	et	PROPN
easat-9180	157	11	al	al	PROPN
easat-9180	157	12	.	.	PUNCT
easat-9180	158	1	[	[	X
easat-9180	158	2	25	25	NUM
easat-9180	158	3	]	]	PUNCT
easat-9180	158	4	who	who	PRON
easat-9180	158	5	emphasize	emphasize	VERB
easat-9180	158	6	the	the	DET
easat-9180	158	7	critical	critical	ADJ
easat-9180	158	8	role	role	NOUN
easat-9180	158	9	of	of	ADP
easat-9180	158	10	service	service	NOUN
easat-9180	158	11	quality	quality	NOUN
easat-9180	158	12	in	in	ADP
easat-9180	158	13	shaping	shape	VERB
easat-9180	158	14	customer	customer	NOUN
easat-9180	158	15	satisfaction	satisfaction	NOUN
easat-9180	158	16	and	and	CCONJ
easat-9180	158	17	loyalty	loyalty	NOUN
easat-9180	158	18	.	.	PUNCT
easat-9180	159	1	the	the	DET
easat-9180	159	2	research	research	NOUN
easat-9180	159	3	suggests	suggest	VERB
easat-9180	159	4	that	that	SCONJ
easat-9180	159	5	high	high	ADJ
easat-9180	159	6	service	service	NOUN
easat-9180	159	7	quality	quality	NOUN
easat-9180	159	8	can	can	AUX
easat-9180	159	9	positively	positively	ADV
easat-9180	159	10	influence	influence	VERB
easat-9180	159	11	customer	customer	NOUN
easat-9180	159	12	experiences	experience	NOUN
easat-9180	159	13	and	and	CCONJ
easat-9180	159	14	satisfaction	satisfaction	NOUN
easat-9180	159	15	,	,	PUNCT
easat-9180	159	16	highlighting	highlight	VERB
easat-9180	159	17	its	its	PRON
easat-9180	159	18	importance	importance	NOUN
easat-9180	159	19	in	in	ADP
easat-9180	159	20	enhancing	enhance	VERB
easat-9180	159	21	overall	overall	ADJ
easat-9180	159	22	customer	customer	NOUN
easat-9180	159	23	relationships	relationship	NOUN
easat-9180	159	24	.	.	PUNCT
easat-9180	160	1	h2	h2	NOUN
easat-9180	160	2	:	:	PUNCT
easat-9180	160	3	customer	customer	NOUN
easat-9180	160	4	satisfaction	satisfaction	NOUN
easat-9180	160	5	has	have	VERB
easat-9180	160	6	a	a	DET
easat-9180	160	7	significant	significant	ADJ
easat-9180	160	8	influence	influence	NOUN
easat-9180	160	9	on	on	ADP
easat-9180	160	10	customer	customer	NOUN
easat-9180	160	11	loyalty	loyalty	NOUN
easat-9180	160	12	of	of	ADP
easat-9180	160	13	gojek	gojek	ADJ
easat-9180	160	14	application	application	NOUN
easat-9180	160	15	users	user	NOUN
easat-9180	160	16	the	the	DET
easat-9180	160	17	second	second	ADJ
easat-9180	160	18	hypothesis	hypothesis	NOUN
easat-9180	160	19	(	(	PUNCT
easat-9180	160	20	h2	h2	NOUN
easat-9180	160	21	)	)	PUNCT
easat-9180	160	22	in	in	ADP
easat-9180	160	23	this	this	DET
easat-9180	160	24	study	study	NOUN
easat-9180	160	25	is	be	AUX
easat-9180	160	26	accepted	accept	VERB
easat-9180	160	27	because	because	SCONJ
easat-9180	160	28	it	it	PRON
easat-9180	160	29	has	have	VERB
easat-9180	160	30	a	a	DET
easat-9180	160	31	critical	critical	ADJ
easat-9180	160	32	ratio	ratio	NOUN
easat-9180	160	33	(	(	PUNCT
easat-9180	160	34	c.r	c.r	PROPN
easat-9180	160	35	)	)	PUNCT
easat-9180	160	36	value	value	NOUN
easat-9180	160	37	of	of	ADP
easat-9180	160	38	2.274	2.274	NUM
easat-9180	160	39	,	,	PUNCT
easat-9180	160	40	which	which	PRON
easat-9180	160	41	is	be	AUX
easat-9180	160	42	greater	great	ADJ
easat-9180	160	43	than	than	ADP
easat-9180	160	44	the	the	DET
easat-9180	160	45	critical	critical	ADJ
easat-9180	160	46	t	t	NOUN
easat-9180	160	47	value	value	NOUN
easat-9180	160	48	of	of	ADP
easat-9180	160	49	1.96	1.96	NUM
easat-9180	160	50	.	.	PUNCT
easat-9180	161	1	the	the	DET
easat-9180	161	2	probability	probability	NOUN
easat-9180	161	3	value	value	NOUN
easat-9180	161	4	for	for	ADP
easat-9180	161	5	this	this	DET
easat-9180	161	6	hypothesis	hypothesis	NOUN
easat-9180	161	7	also	also	ADV
easat-9180	161	8	yields	yield	VERB
easat-9180	161	9	a	a	DET
easat-9180	161	10	p	p	NOUN
easat-9180	161	11	value	value	NOUN
easat-9180	161	12	less	less	ADJ
easat-9180	161	13	than	than	ADP
easat-9180	161	14	0.05	0.05	NUM
easat-9180	161	15	,	,	PUNCT
easat-9180	161	16	indicated	indicate	VERB
easat-9180	161	17	by	by	ADP
easat-9180	161	18	the	the	DET
easat-9180	161	19	symbol	symbol	NOUN
easat-9180	161	20	(	(	PUNCT
easat-9180	161	21	*	*	PUNCT
easat-9180	161	22	*	*	PUNCT
easat-9180	161	23	*	*	PUNCT
easat-9180	161	24	)	)	PUNCT
easat-9180	161	25	,	,	PUNCT
easat-9180	161	26	the	the	DET
easat-9180	161	27	results	result	NOUN
easat-9180	161	28	of	of	ADP
easat-9180	161	29	this	this	DET
easat-9180	161	30	hypothesis	hypothesis	NOUN
easat-9180	161	31	are	be	AUX
easat-9180	161	32	supported	support	VERB
easat-9180	161	33	by	by	ADP
easat-9180	161	34	the	the	DET
easat-9180	161	35	research	research	NOUN
easat-9180	161	36	conducted	conduct	VERB
easat-9180	161	37	by	by	ADP
easat-9180	161	38	raza	raza	PROPN
easat-9180	161	39	,	,	PUNCT
easat-9180	161	40	et	et	PROPN
easat-9180	161	41	al	al	PROPN
easat-9180	161	42	.	.	PUNCT
easat-9180	162	1	[	[	X
easat-9180	162	2	26	26	NUM
easat-9180	162	3	]	]	PUNCT
easat-9180	162	4	which	which	PRON
easat-9180	162	5	demonstrates	demonstrate	VERB
easat-9180	162	6	that	that	SCONJ
easat-9180	162	7	electronic	electronic	ADJ
easat-9180	162	8	customer	customer	NOUN
easat-9180	162	9	satisfaction	satisfaction	NOUN
easat-9180	162	10	(	(	PUNCT
easat-9180	162	11	ecs	ec	NOUN
easat-9180	162	12	)	)	PUNCT
easat-9180	162	13	significantly	significantly	ADV
easat-9180	162	14	impacts	impact	VERB
easat-9180	162	15	electronic	electronic	ADJ
easat-9180	162	16	customer	customer	NOUN
easat-9180	162	17	loyalty	loyalty	NOUN
easat-9180	162	18	(	(	PUNCT
easat-9180	162	19	ecl	ecl	NOUN
easat-9180	162	20	)	)	PUNCT
easat-9180	162	21	in	in	ADP
easat-9180	162	22	the	the	DET
easat-9180	162	23	context	context	NOUN
easat-9180	162	24	of	of	ADP
easat-9180	162	25	internet	internet	NOUN
easat-9180	162	26	banking	banking	NOUN
easat-9180	162	27	.	.	PUNCT
easat-9180	163	1	their	their	PRON
easat-9180	163	2	study	study	NOUN
easat-9180	163	3	found	find	VERB
easat-9180	163	4	a	a	DET
easat-9180	163	5	strong	strong	ADJ
easat-9180	163	6	positive	positive	ADJ
easat-9180	163	7	relationship	relationship	NOUN
easat-9180	163	8	between	between	ADP
easat-9180	163	9	satisfaction	satisfaction	NOUN
easat-9180	163	10	and	and	CCONJ
easat-9180	163	11	loyalty	loyalty	NOUN
easat-9180	163	12	,	,	PUNCT
easat-9180	163	13	with	with	ADP
easat-9180	163	14	satisfaction	satisfaction	NOUN
easat-9180	163	15	acting	act	VERB
easat-9180	163	16	as	as	ADP
easat-9180	163	17	a	a	DET
easat-9180	163	18	critical	critical	ADJ
easat-9180	163	19	factor	factor	NOUN
easat-9180	163	20	in	in	ADP
easat-9180	163	21	driving	drive	VERB
easat-9180	163	22	customer	customer	NOUN
easat-9180	163	23	loyalty	loyalty	NOUN
easat-9180	163	24	.	.	PUNCT
easat-9180	164	1	similarly	similarly	ADV
easat-9180	164	2	,	,	PUNCT
easat-9180	164	3	the	the	DET
easat-9180	164	4	research	research	NOUN
easat-9180	164	5	by	by	ADP
easat-9180	164	6	alzaydi	alzaydi	ADJ
easat-9180	164	7	[	[	X
easat-9180	164	8	27	27	NUM
easat-9180	164	9	]	]	PUNCT
easat-9180	164	10	supports	support	VERB
easat-9180	164	11	this	this	PRON
easat-9180	164	12	by	by	ADP
easat-9180	164	13	showing	show	VERB
easat-9180	164	14	that	that	SCONJ
easat-9180	164	15	in	in	ADP
easat-9180	164	16	the	the	DET
easat-9180	164	17	online	online	ADJ
easat-9180	164	18	saudi	saudi	ADJ
easat-9180	164	19	banking	banking	NOUN
easat-9180	164	20	sector	sector	NOUN
easat-9180	164	21	,	,	PUNCT
easat-9180	164	22	customer	customer	NOUN
easat-9180	164	23	satisfaction	satisfaction	NOUN
easat-9180	164	24	plays	play	VERB
easat-9180	164	25	a	a	DET
easat-9180	164	26	key	key	ADJ
easat-9180	164	27	role	role	NOUN
easat-9180	164	28	in	in	ADP
easat-9180	164	29	fostering	foster	VERB
easat-9180	164	30	customer	customer	NOUN
easat-9180	164	31	loyalty	loyalty	NOUN
easat-9180	164	32	.	.	PUNCT
easat-9180	165	1	alzaydi	alzaydi	VERB
easat-9180	165	2	[	[	X
easat-9180	165	3	27	27	NUM
easat-9180	165	4	]	]	PUNCT
easat-9180	165	5	study	study	NOUN
easat-9180	165	6	highlights	highlight	NOUN
easat-9180	165	7	that	that	SCONJ
easat-9180	165	8	customer	customer	NOUN
easat-9180	165	9	satisfaction	satisfaction	NOUN
easat-9180	165	10	mediates	mediate	VERB
easat-9180	165	11	the	the	DET
easat-9180	165	12	relationship	relationship	NOUN
easat-9180	165	13	between	between	ADP
easat-9180	165	14	service	service	NOUN
easat-9180	165	15	quality	quality	NOUN
easat-9180	165	16	and	and	CCONJ
easat-9180	165	17	loyalty	loyalty	NOUN
easat-9180	165	18	,	,	PUNCT
easat-9180	165	19	underlining	underline	VERB
easat-9180	165	20	its	its	PRON
easat-9180	165	21	essential	essential	ADJ
easat-9180	165	22	role	role	NOUN
easat-9180	165	23	in	in	ADP
easat-9180	165	24	enhancing	enhance	VERB
easat-9180	165	25	customer	customer	NOUN
easat-9180	165	26	retention	retention	NOUN
easat-9180	165	27	.	.	PUNCT
easat-9180	166	1	these	these	DET
easat-9180	166	2	findings	finding	NOUN
easat-9180	166	3	confirm	confirm	VERB
easat-9180	166	4	that	that	SCONJ
easat-9180	166	5	customer	customer	NOUN
easat-9180	166	6	satisfaction	satisfaction	NOUN
easat-9180	166	7	has	have	VERB
easat-9180	166	8	a	a	DET
easat-9180	166	9	significant	significant	ADJ
easat-9180	166	10	effect	effect	NOUN
easat-9180	166	11	on	on	ADP
easat-9180	166	12	customer	customer	NOUN
easat-9180	166	13	loyalty	loyalty	NOUN
easat-9180	166	14	,	,	PUNCT
easat-9180	166	15	as	as	SCONJ
easat-9180	166	16	shown	show	VERB
easat-9180	166	17	in	in	ADP
easat-9180	166	18	both	both	CCONJ
easat-9180	166	19	the	the	DET
easat-9180	166	20	banking	banking	NOUN
easat-9180	166	21	and	and	CCONJ
easat-9180	166	22	digital	digital	ADJ
easat-9180	166	23	service	service	NOUN
easat-9180	166	24	contexts	contexts	NOUN
easat-9180	166	25	.	.	PUNCT
easat-9180	167	1	h3	h3	NOUN
easat-9180	167	2	:	:	PUNCT
easat-9180	167	3	mobile	mobile	ADJ
easat-9180	167	4	service	service	NOUN
easat-9180	167	5	quality	quality	NOUN
easat-9180	167	6	has	have	VERB
easat-9180	167	7	a	a	DET
easat-9180	167	8	significant	significant	ADJ
easat-9180	167	9	influence	influence	NOUN
easat-9180	167	10	on	on	ADP
easat-9180	167	11	customer	customer	NOUN
easat-9180	167	12	loyalty	loyalty	NOUN
easat-9180	167	13	of	of	ADP
easat-9180	167	14	gojek	gojek	ADJ
easat-9180	167	15	application	application	NOUN
easat-9180	167	16	users	user	NOUN
easat-9180	167	17	the	the	DET
easat-9180	167	18	third	third	ADJ
easat-9180	167	19	hypothesis	hypothesis	NOUN
easat-9180	167	20	(	(	PUNCT
easat-9180	167	21	h3	h3	NOUN
easat-9180	167	22	)	)	PUNCT
easat-9180	167	23	in	in	ADP
easat-9180	167	24	this	this	DET
easat-9180	167	25	study	study	NOUN
easat-9180	167	26	is	be	AUX
easat-9180	167	27	accepted	accept	VERB
easat-9180	167	28	because	because	SCONJ
easat-9180	167	29	it	it	PRON
easat-9180	167	30	has	have	VERB
easat-9180	167	31	a	a	DET
easat-9180	167	32	critical	critical	ADJ
easat-9180	167	33	ratio	ratio	NOUN
easat-9180	167	34	(	(	PUNCT
easat-9180	167	35	c.r	c.r	PROPN
easat-9180	167	36	)	)	PUNCT
easat-9180	167	37	value	value	NOUN
easat-9180	167	38	of	of	ADP
easat-9180	167	39	2.260	2.260	NUM
easat-9180	167	40	,	,	PUNCT
easat-9180	167	41	which	which	PRON
easat-9180	167	42	is	be	AUX
easat-9180	167	43	greater	great	ADJ
easat-9180	167	44	than	than	ADP
easat-9180	167	45	the	the	DET
easat-9180	167	46	critical	critical	ADJ
easat-9180	167	47	t	t	NOUN
easat-9180	167	48	value	value	NOUN
easat-9180	167	49	of	of	ADP
easat-9180	167	50	1.96	1.96	NUM
easat-9180	167	51	.	.	PUNCT
easat-9180	168	1	the	the	DET
easat-9180	168	2	probability	probability	NOUN
easat-9180	168	3	value	value	NOUN
easat-9180	168	4	in	in	ADP
easat-9180	168	5	this	this	DET
easat-9180	168	6	hypothesis	hypothesis	NOUN
easat-9180	168	7	also	also	ADV
easat-9180	168	8	yields	yield	VERB
easat-9180	168	9	a	a	DET
easat-9180	168	10	p	p	NOUN
easat-9180	168	11	value	value	NOUN
easat-9180	168	12	smaller	small	ADJ
easat-9180	168	13	than	than	ADP
easat-9180	168	14	0.05	0.05	NUM
easat-9180	168	15	,	,	PUNCT
easat-9180	168	16	indicated	indicate	VERB
easat-9180	168	17	by	by	ADP
easat-9180	168	18	the	the	DET
easat-9180	168	19	symbol	symbol	NOUN
easat-9180	168	20	(	(	PUNCT
easat-9180	168	21	*	*	PUNCT
easat-9180	168	22	*	*	PUNCT
easat-9180	168	23	*	*	PUNCT
easat-9180	168	24	)	)	PUNCT
easat-9180	168	25	,	,	PUNCT
easat-9180	168	26	which	which	PRON
easat-9180	168	27	can	can	AUX
easat-9180	168	28	be	be	AUX
easat-9180	168	29	interpreted	interpret	VERB
easat-9180	168	30	as	as	ADP
easat-9180	168	31	having	have	VERB
easat-9180	168	32	a	a	DET
easat-9180	168	33	significant	significant	ADJ
easat-9180	168	34	relationship	relationship	NOUN
easat-9180	168	35	.	.	PUNCT
easat-9180	169	1	the	the	DET
easat-9180	169	2	results	result	NOUN
easat-9180	169	3	of	of	ADP
easat-9180	169	4	this	this	DET
easat-9180	169	5	hypothesis	hypothesis	NOUN
easat-9180	169	6	are	be	AUX
easat-9180	169	7	further	far	ADV
easat-9180	169	8	supported	support	VERB
easat-9180	169	9	by	by	ADP
easat-9180	169	10	the	the	DET
easat-9180	169	11	findings	finding	NOUN
easat-9180	169	12	of	of	ADP
easat-9180	169	13	candiwan	candiwan	NOUN
easat-9180	169	14	and	and	CCONJ
easat-9180	169	15	wibisono	wibisono	VERB
easat-9180	169	16	[	[	X
easat-9180	169	17	15	15	NUM
easat-9180	169	18	]	]	PUNCT
easat-9180	169	19	which	which	PRON
easat-9180	169	20	demonstrate	demonstrate	VERB
easat-9180	169	21	that	that	SCONJ
easat-9180	169	22	service	service	NOUN
easat-9180	169	23	quality	quality	NOUN
easat-9180	169	24	,	,	PUNCT
easat-9180	169	25	particularly	particularly	ADV
easat-9180	169	26	information	information	NOUN
easat-9180	169	27	quality	quality	NOUN
easat-9180	169	28	,	,	PUNCT
easat-9180	169	29	plays	play	VERB
easat-9180	169	30	a	a	DET
easat-9180	169	31	critical	critical	ADJ
easat-9180	169	32	role	role	NOUN
easat-9180	169	33	in	in	ADP
easat-9180	169	34	influencing	influence	VERB
easat-9180	169	35	customer	customer	NOUN
easat-9180	169	36	loyalty	loyalty	NOUN
easat-9180	169	37	in	in	ADP
easat-9180	169	38	the	the	DET
easat-9180	169	39	e	e	NOUN
easat-9180	169	40	-	-	NOUN
easat-9180	169	41	commerce	commerce	NOUN
easat-9180	169	42	sector	sector	NOUN
easat-9180	169	43	.	.	PUNCT
easat-9180	170	1	their	their	PRON
easat-9180	170	2	study	study	NOUN
easat-9180	170	3	revealed	reveal	VERB
easat-9180	170	4	that	that	SCONJ
easat-9180	170	5	when	when	SCONJ
easat-9180	170	6	customers	customer	NOUN
easat-9180	170	7	are	be	AUX
easat-9180	170	8	satisfied	satisfied	ADJ
easat-9180	170	9	with	with	ADP
easat-9180	170	10	the	the	DET
easat-9180	170	11	quality	quality	NOUN
easat-9180	170	12	of	of	ADP
easat-9180	170	13	information	information	NOUN
easat-9180	170	14	provided	provide	VERB
easat-9180	170	15	on	on	ADP
easat-9180	170	16	the	the	DET
easat-9180	170	17	website	website	NOUN
easat-9180	170	18	,	,	PUNCT
easat-9180	170	19	their	their	PRON
easat-9180	170	20	loyalty	loyalty	NOUN
easat-9180	170	21	towards	towards	ADP
easat-9180	170	22	the	the	DET
easat-9180	170	23	platform	platform	NOUN
easat-9180	170	24	significantly	significantly	ADV
easat-9180	170	25	increases	increase	VERB
easat-9180	170	26	.	.	PUNCT
easat-9180	171	1	similarly	similarly	ADV
easat-9180	171	2	,	,	PUNCT
easat-9180	171	3	zhou	zhou	PROPN
easat-9180	171	4	,	,	PUNCT
easat-9180	171	5	et	et	PROPN
easat-9180	171	6	al	al	PROPN
easat-9180	171	7	.	.	PUNCT
easat-9180	172	1	[	[	X
easat-9180	172	2	19	19	NUM
easat-9180	172	3	]	]	PUNCT
easat-9180	172	4	found	find	VERB
easat-9180	172	5	that	that	SCONJ
easat-9180	172	6	in	in	ADP
easat-9180	172	7	the	the	DET
easat-9180	172	8	context	context	NOUN
easat-9180	172	9	of	of	ADP
easat-9180	172	10	mobile	mobile	ADJ
easat-9180	172	11	banking	banking	NOUN
easat-9180	172	12	,	,	PUNCT
easat-9180	172	13	service	service	NOUN
easat-9180	172	14	quality	quality	NOUN
easat-9180	172	15	directly	directly	ADV
easat-9180	172	16	impacts	impact	VERB
easat-9180	172	17	customer	customer	NOUN
easat-9180	172	18	loyalty	loyalty	NOUN
easat-9180	172	19	.	.	PUNCT
easat-9180	173	1	they	they	PRON
easat-9180	173	2	emphasized	emphasize	VERB
easat-9180	173	3	that	that	SCONJ
easat-9180	173	4	when	when	SCONJ
easat-9180	173	5	users	user	NOUN
easat-9180	173	6	perceive	perceive	VERB
easat-9180	173	7	the	the	DET
easat-9180	173	8	mobile	mobile	ADJ
easat-9180	173	9	banking	banking	NOUN
easat-9180	173	10	service	service	NOUN
easat-9180	173	11	to	to	PART
easat-9180	173	12	be	be	AUX
easat-9180	173	13	of	of	ADP
easat-9180	173	14	high	high	ADJ
easat-9180	173	15	quality	quality	NOUN
easat-9180	173	16	,	,	PUNCT
easat-9180	173	17	particularly	particularly	ADV
easat-9180	173	18	in	in	ADP
easat-9180	173	19	terms	term	NOUN
easat-9180	173	20	of	of	ADP
easat-9180	173	21	responsiveness	responsiveness	NOUN
easat-9180	173	22	and	and	CCONJ
easat-9180	173	23	reliability	reliability	NOUN
easat-9180	173	24	,	,	PUNCT
easat-9180	173	25	2348	2348	NUM
easat-9180	173	26	edelweiss	edelweiss	PROPN
easat-9180	173	27	applied	apply	VERB
easat-9180	173	28	science	science	NOUN
easat-9180	173	29	and	and	CCONJ
easat-9180	173	30	technology	technology	NOUN
easat-9180	173	31	issn	issn	PROPN
easat-9180	173	32	:	:	PUNCT
easat-9180	173	33	2576	2576	NUM
easat-9180	173	34	-	-	SYM
easat-9180	173	35	8484	8484	NUM
easat-9180	173	36	vol	vol	NOUN
easat-9180	173	37	.	.	PROPN
easat-9180	174	1	9	9	NUM
easat-9180	174	2	,	,	PUNCT
easat-9180	174	3	no	no	INTJ
easat-9180	174	4	.	.	NOUN
easat-9180	174	5	7	7	NUM
easat-9180	174	6	:	:	SYM
easat-9180	174	7	2340	2340	NUM
easat-9180	174	8	-	-	SYM
easat-9180	174	9	2349	2349	NUM
easat-9180	174	10	,	,	PUNCT
easat-9180	174	11	2025	2025	NUM
easat-9180	174	12	doi	doi	NOUN
easat-9180	174	13	:	:	PUNCT
easat-9180	174	14	10.55214/2576	10.55214/2576	NUM
easat-9180	174	15	-	-	SYM
easat-9180	174	16	8484.v9i7.9180	8484.v9i7.9180	NUM
easat-9180	174	17	©	©	PROPN
easat-9180	174	18	2025	2025	NUM
easat-9180	174	19	by	by	ADP
easat-9180	174	20	the	the	DET
easat-9180	174	21	authors	author	NOUN
easat-9180	174	22	;	;	PUNCT
easat-9180	174	23	licensee	licensee	PROPN
easat-9180	174	24	learning	learning	NOUN
easat-9180	174	25	gate	gate	VERB
easat-9180	174	26	their	their	PRON
easat-9180	174	27	intention	intention	NOUN
easat-9180	174	28	to	to	PART
easat-9180	174	29	remain	remain	VERB
easat-9180	174	30	loyal	loyal	ADJ
easat-9180	174	31	to	to	ADP
easat-9180	174	32	the	the	DET
easat-9180	174	33	service	service	NOUN
easat-9180	174	34	increases	increase	NOUN
easat-9180	174	35	.	.	PUNCT
easat-9180	175	1	this	this	PRON
easat-9180	175	2	reinforces	reinforce	VERB
easat-9180	175	3	the	the	DET
easat-9180	175	4	notion	notion	NOUN
easat-9180	175	5	that	that	SCONJ
easat-9180	175	6	service	service	NOUN
easat-9180	175	7	quality	quality	NOUN
easat-9180	175	8	is	be	AUX
easat-9180	175	9	a	a	DET
easat-9180	175	10	crucial	crucial	ADJ
easat-9180	175	11	determinant	determinant	NOUN
easat-9180	175	12	of	of	ADP
easat-9180	175	13	customer	customer	NOUN
easat-9180	175	14	loyalty	loyalty	NOUN
easat-9180	175	15	,	,	PUNCT
easat-9180	175	16	extending	extend	VERB
easat-9180	175	17	the	the	DET
easat-9180	175	18	findings	finding	NOUN
easat-9180	175	19	to	to	ADP
easat-9180	175	20	the	the	DET
easat-9180	175	21	digital	digital	ADJ
easat-9180	175	22	service	service	NOUN
easat-9180	175	23	platforms	platform	NOUN
easat-9180	175	24	such	such	ADJ
easat-9180	175	25	as	as	ADP
easat-9180	175	26	the	the	DET
easat-9180	175	27	gojek	gojek	ADJ
easat-9180	175	28	app	app	NOUN
easat-9180	175	29	.	.	PUNCT
easat-9180	176	1	the	the	DET
easat-9180	176	2	alignment	alignment	NOUN
easat-9180	176	3	of	of	ADP
easat-9180	176	4	these	these	DET
easat-9180	176	5	studies	study	NOUN
easat-9180	176	6	highlights	highlight	VERB
easat-9180	176	7	the	the	DET
easat-9180	176	8	importance	importance	NOUN
easat-9180	176	9	of	of	ADP
easat-9180	176	10	maintaining	maintain	VERB
easat-9180	176	11	high	high	ADJ
easat-9180	176	12	service	service	NOUN
easat-9180	176	13	quality	quality	NOUN
easat-9180	176	14	to	to	PART
easat-9180	176	15	foster	foster	VERB
easat-9180	176	16	long	long	ADJ
easat-9180	176	17	-	-	PUNCT
easat-9180	176	18	term	term	NOUN
easat-9180	176	19	customer	customer	NOUN
easat-9180	176	20	loyalty	loyalty	NOUN
easat-9180	176	21	.	.	PUNCT
easat-9180	177	1	h4	h4	NOUN
easat-9180	177	2	:	:	PUNCT
easat-9180	177	3	customer	customer	NOUN
easat-9180	177	4	satisfaction	satisfaction	NOUN
easat-9180	177	5	mediates	mediate	VERB
easat-9180	177	6	the	the	DET
easat-9180	177	7	influence	influence	NOUN
easat-9180	177	8	of	of	ADP
easat-9180	177	9	mobile	mobile	ADJ
easat-9180	177	10	service	service	NOUN
easat-9180	177	11	quality	quality	NOUN
easat-9180	177	12	on	on	ADP
easat-9180	177	13	customer	customer	NOUN
easat-9180	177	14	loyalty	loyalty	NOUN
easat-9180	177	15	among	among	ADP
easat-9180	177	16	gojek	gojek	ADJ
easat-9180	177	17	application	application	NOUN
easat-9180	177	18	users	user	NOUN
easat-9180	177	19	the	the	DET
easat-9180	177	20	fourth	fourth	ADJ
easat-9180	177	21	hypothesis	hypothesis	NOUN
easat-9180	177	22	(	(	PUNCT
easat-9180	177	23	h4	h4	PROPN
easat-9180	177	24	)	)	PUNCT
easat-9180	177	25	from	from	ADP
easat-9180	177	26	the	the	DET
easat-9180	177	27	test	test	NOUN
easat-9180	177	28	results	result	NOUN
easat-9180	177	29	,	,	PUNCT
easat-9180	177	30	it	it	PRON
easat-9180	177	31	can	can	AUX
easat-9180	177	32	be	be	AUX
easat-9180	177	33	seen	see	VERB
easat-9180	177	34	that	that	SCONJ
easat-9180	177	35	customer	customer	NOUN
easat-9180	177	36	satisfaction	satisfaction	NOUN
easat-9180	177	37	effects	effect	NOUN
easat-9180	177	38	mobile	mobile	ADJ
easat-9180	177	39	service	service	NOUN
easat-9180	177	40	quality	quality	NOUN
easat-9180	177	41	and	and	CCONJ
easat-9180	177	42	customer	customer	NOUN
easat-9180	177	43	loyalty	loyalty	NOUN
easat-9180	177	44	,	,	PUNCT
easat-9180	177	45	as	as	SCONJ
easat-9180	177	46	indicated	indicate	VERB
easat-9180	177	47	by	by	ADP
easat-9180	177	48	the	the	DET
easat-9180	177	49	z	z	NOUN
easat-9180	177	50	value	value	NOUN
easat-9180	177	51	(	(	PUNCT
easat-9180	177	52	2.2603	2.2603	NUM
easat-9180	177	53	)	)	PUNCT
easat-9180	177	54	being	be	AUX
easat-9180	177	55	greater	great	ADJ
easat-9180	177	56	than	than	ADP
easat-9180	177	57	the	the	DET
easat-9180	177	58	t	t	NOUN
easat-9180	177	59	value	value	NOUN
easat-9180	177	60	(	(	PUNCT
easat-9180	177	61	1.96	1.96	NUM
easat-9180	177	62	)	)	PUNCT
easat-9180	177	63	.	.	PUNCT
easat-9180	178	1	it	it	PRON
easat-9180	178	2	can	can	AUX
easat-9180	178	3	be	be	AUX
easat-9180	178	4	concluded	conclude	VERB
easat-9180	178	5	that	that	SCONJ
easat-9180	178	6	the	the	DET
easat-9180	178	7	fourth	fourth	ADJ
easat-9180	178	8	hypothesis	hypothesis	NOUN
easat-9180	178	9	(	(	PUNCT
easat-9180	178	10	h4	h4	PROPN
easat-9180	178	11	)	)	PUNCT
easat-9180	178	12	is	be	AUX
easat-9180	178	13	accepted	accept	VERB
easat-9180	178	14	.	.	PUNCT
easat-9180	179	1	the	the	DET
easat-9180	179	2	results	result	NOUN
easat-9180	179	3	of	of	ADP
easat-9180	179	4	this	this	DET
easat-9180	179	5	hypothesis	hypothesis	NOUN
easat-9180	179	6	are	be	AUX
easat-9180	179	7	further	far	ADV
easat-9180	179	8	supported	support	VERB
easat-9180	179	9	by	by	ADP
easat-9180	179	10	yum	yum	PROPN
easat-9180	179	11	and	and	CCONJ
easat-9180	179	12	yoo	yoo	PROPN
easat-9180	180	1	[	[	X
easat-9180	180	2	8	8	NUM
easat-9180	180	3	]	]	PUNCT
easat-9180	180	4	further	far	ADV
easat-9180	180	5	emphasize	emphasize	VERB
easat-9180	180	6	the	the	DET
easat-9180	180	7	role	role	NOUN
easat-9180	180	8	of	of	ADP
easat-9180	180	9	customer	customer	NOUN
easat-9180	180	10	satisfaction	satisfaction	NOUN
easat-9180	180	11	as	as	ADP
easat-9180	180	12	a	a	DET
easat-9180	180	13	mediator	mediator	NOUN
easat-9180	180	14	in	in	ADP
easat-9180	180	15	the	the	DET
easat-9180	180	16	relationship	relationship	NOUN
easat-9180	180	17	between	between	ADP
easat-9180	180	18	service	service	NOUN
easat-9180	180	19	quality	quality	NOUN
easat-9180	180	20	and	and	CCONJ
easat-9180	180	21	customer	customer	NOUN
easat-9180	180	22	loyalty	loyalty	NOUN
easat-9180	180	23	,	,	PUNCT
easat-9180	180	24	particularly	particularly	ADV
easat-9180	180	25	in	in	ADP
easat-9180	180	26	the	the	DET
easat-9180	180	27	mobile	mobile	ADJ
easat-9180	180	28	social	social	ADJ
easat-9180	180	29	media	medium	NOUN
easat-9180	180	30	context	context	NOUN
easat-9180	180	31	.	.	PUNCT
easat-9180	181	1	their	their	PRON
easat-9180	181	2	study	study	NOUN
easat-9180	181	3	demonstrated	demonstrate	VERB
easat-9180	181	4	that	that	SCONJ
easat-9180	181	5	service	service	NOUN
easat-9180	181	6	quality	quality	NOUN
easat-9180	181	7	dimensions	dimension	NOUN
easat-9180	181	8	,	,	PUNCT
easat-9180	181	9	including	include	VERB
easat-9180	181	10	convenience	convenience	NOUN
easat-9180	181	11	,	,	PUNCT
easat-9180	181	12	design	design	NOUN
easat-9180	181	13	,	,	PUNCT
easat-9180	181	14	and	and	CCONJ
easat-9180	181	15	security	security	NOUN
easat-9180	181	16	/	/	SYM
easat-9180	181	17	privacy	privacy	NOUN
easat-9180	181	18	,	,	PUNCT
easat-9180	181	19	significantly	significantly	ADV
easat-9180	181	20	influenced	influence	VERB
easat-9180	181	21	customer	customer	NOUN
easat-9180	181	22	satisfaction	satisfaction	NOUN
easat-9180	181	23	,	,	PUNCT
easat-9180	181	24	which	which	PRON
easat-9180	181	25	in	in	ADP
easat-9180	181	26	turn	turn	NOUN
easat-9180	181	27	enhanced	enhanced	ADJ
easat-9180	181	28	customer	customer	NOUN
easat-9180	181	29	loyalty	loyalty	NOUN
easat-9180	181	30	.	.	PUNCT
easat-9180	182	1	this	this	DET
easat-9180	182	2	finding	finding	NOUN
easat-9180	182	3	aligns	align	VERB
easat-9180	182	4	with	with	ADP
easat-9180	182	5	the	the	DET
easat-9180	182	6	results	result	NOUN
easat-9180	182	7	of	of	ADP
easat-9180	182	8	andri	andri	PROPN
easat-9180	182	9	,	,	PUNCT
easat-9180	182	10	et	et	PROPN
easat-9180	182	11	al	al	PROPN
easat-9180	182	12	.	.	PUNCT
easat-9180	183	1	[	[	X
easat-9180	183	2	28	28	NUM
easat-9180	183	3	]	]	PUNCT
easat-9180	183	4	confirming	confirm	VERB
easat-9180	183	5	that	that	SCONJ
easat-9180	183	6	customer	customer	NOUN
easat-9180	183	7	satisfaction	satisfaction	NOUN
easat-9180	183	8	serves	serve	VERB
easat-9180	183	9	as	as	ADP
easat-9180	183	10	a	a	DET
easat-9180	183	11	vital	vital	ADJ
easat-9180	183	12	mechanism	mechanism	NOUN
easat-9180	183	13	in	in	ADP
easat-9180	183	14	strengthening	strengthen	VERB
easat-9180	183	15	the	the	DET
easat-9180	183	16	relationship	relationship	NOUN
easat-9180	183	17	between	between	ADP
easat-9180	183	18	service	service	NOUN
easat-9180	183	19	quality	quality	NOUN
easat-9180	183	20	and	and	CCONJ
easat-9180	183	21	loyalty	loyalty	NOUN
easat-9180	183	22	.	.	PUNCT
easat-9180	184	1	thus	thus	ADV
easat-9180	184	2	,	,	PUNCT
easat-9180	184	3	these	these	DET
easat-9180	184	4	studies	study	NOUN
easat-9180	184	5	support	support	VERB
easat-9180	184	6	that	that	SCONJ
easat-9180	184	7	improving	improve	VERB
easat-9180	184	8	mobile	mobile	ADJ
easat-9180	184	9	service	service	NOUN
easat-9180	184	10	quality	quality	NOUN
easat-9180	184	11	is	be	AUX
easat-9180	184	12	essential	essential	ADJ
easat-9180	184	13	for	for	ADP
easat-9180	184	14	maintaining	maintain	VERB
easat-9180	184	15	customer	customer	NOUN
easat-9180	184	16	loyalty	loyalty	NOUN
easat-9180	184	17	,	,	PUNCT
easat-9180	184	18	a	a	DET
easat-9180	184	19	conclusion	conclusion	NOUN
easat-9180	184	20	that	that	PRON
easat-9180	184	21	is	be	AUX
easat-9180	184	22	true	true	ADJ
easat-9180	184	23	for	for	ADP
easat-9180	184	24	gojek	gojek	ADJ
easat-9180	184	25	application	application	NOUN
easat-9180	184	26	users	user	NOUN
easat-9180	184	27	as	as	ADV
easat-9180	184	28	well	well	ADV
easat-9180	184	29	.	.	PUNCT
easat-9180	185	1	6	6	X
easat-9180	185	2	.	.	X
easat-9180	185	3	conclusion	conclusion	NOUN
easat-9180	185	4	and	and	CCONJ
easat-9180	185	5	suggestions	suggestion	NOUN
easat-9180	185	6	this	this	DET
easat-9180	185	7	research	research	NOUN
easat-9180	185	8	examines	examine	VERB
easat-9180	185	9	how	how	SCONJ
easat-9180	185	10	mobile	mobile	ADJ
easat-9180	185	11	service	service	NOUN
easat-9180	185	12	quality	quality	NOUN
easat-9180	185	13	affects	affect	VERB
easat-9180	185	14	customer	customer	NOUN
easat-9180	185	15	loyalty	loyalty	NOUN
easat-9180	185	16	through	through	ADP
easat-9180	185	17	customer	customer	NOUN
easat-9180	185	18	satisfaction	satisfaction	NOUN
easat-9180	185	19	in	in	ADP
easat-9180	185	20	the	the	DET
easat-9180	185	21	gojek	gojek	ADJ
easat-9180	185	22	application	application	NOUN
easat-9180	185	23	.	.	PUNCT
easat-9180	186	1	the	the	DET
easat-9180	186	2	findings	finding	NOUN
easat-9180	186	3	show	show	VERB
easat-9180	186	4	that	that	SCONJ
easat-9180	186	5	service	service	NOUN
easat-9180	186	6	quality	quality	NOUN
easat-9180	186	7	significantly	significantly	ADV
easat-9180	186	8	impacts	impact	VERB
easat-9180	186	9	both	both	DET
easat-9180	186	10	satisfaction	satisfaction	NOUN
easat-9180	186	11	and	and	CCONJ
easat-9180	186	12	loyalty	loyalty	NOUN
easat-9180	186	13	,	,	PUNCT
easat-9180	186	14	with	with	ADP
easat-9180	186	15	satisfaction	satisfaction	NOUN
easat-9180	186	16	acting	act	VERB
easat-9180	186	17	as	as	ADP
easat-9180	186	18	a	a	DET
easat-9180	186	19	mediator	mediator	NOUN
easat-9180	186	20	.	.	PUNCT
easat-9180	187	1	these	these	DET
easat-9180	187	2	results	result	NOUN
easat-9180	187	3	align	align	VERB
easat-9180	187	4	with	with	ADP
easat-9180	187	5	previous	previous	ADJ
easat-9180	187	6	studies	study	NOUN
easat-9180	187	7	highlighting	highlight	VERB
easat-9180	187	8	the	the	DET
easat-9180	187	9	role	role	NOUN
easat-9180	187	10	of	of	ADP
easat-9180	187	11	service	service	NOUN
easat-9180	187	12	quality	quality	NOUN
easat-9180	187	13	in	in	ADP
easat-9180	187	14	driving	drive	VERB
easat-9180	187	15	loyalty	loyalty	NOUN
easat-9180	187	16	,	,	PUNCT
easat-9180	187	17	particularly	particularly	ADV
easat-9180	187	18	in	in	ADP
easat-9180	187	19	digital	digital	ADJ
easat-9180	187	20	services	service	NOUN
easat-9180	187	21	.	.	PUNCT
easat-9180	188	1	by	by	ADP
easat-9180	188	2	improving	improve	VERB
easat-9180	188	3	factors	factor	NOUN
easat-9180	188	4	like	like	ADP
easat-9180	188	5	usability	usability	NOUN
easat-9180	188	6	,	,	PUNCT
easat-9180	188	7	security	security	NOUN
easat-9180	188	8	,	,	PUNCT
easat-9180	188	9	and	and	CCONJ
easat-9180	188	10	convenience	convenience	NOUN
easat-9180	188	11	,	,	PUNCT
easat-9180	188	12	gojek	gojek	NOUN
easat-9180	188	13	can	can	AUX
easat-9180	188	14	boost	boost	VERB
easat-9180	188	15	customer	customer	NOUN
easat-9180	188	16	satisfaction	satisfaction	NOUN
easat-9180	188	17	and	and	CCONJ
easat-9180	188	18	foster	foster	ADJ
easat-9180	188	19	longterm	longterm	PROPN
easat-9180	188	20	loyalty	loyalty	NOUN
easat-9180	188	21	.	.	PUNCT
easat-9180	189	1	for	for	ADP
easat-9180	189	2	future	future	ADJ
easat-9180	189	3	research	research	NOUN
easat-9180	189	4	,	,	PUNCT
easat-9180	189	5	authors	author	NOUN
easat-9180	189	6	could	could	AUX
easat-9180	189	7	explore	explore	VERB
easat-9180	189	8	the	the	DET
easat-9180	189	9	impact	impact	NOUN
easat-9180	189	10	of	of	ADP
easat-9180	189	11	additional	additional	ADJ
easat-9180	189	12	variables	variable	NOUN
easat-9180	189	13	such	such	ADJ
easat-9180	189	14	as	as	ADP
easat-9180	189	15	customer	customer	NOUN
easat-9180	189	16	trust	trust	NOUN
easat-9180	189	17	,	,	PUNCT
easat-9180	189	18	perceived	perceive	VERB
easat-9180	189	19	value	value	NOUN
easat-9180	189	20	,	,	PUNCT
easat-9180	189	21	or	or	CCONJ
easat-9180	189	22	brand	brand	NOUN
easat-9180	189	23	image	image	NOUN
easat-9180	189	24	on	on	ADP
easat-9180	189	25	customer	customer	NOUN
easat-9180	189	26	loyalty	loyalty	NOUN
easat-9180	189	27	in	in	ADP
easat-9180	189	28	the	the	DET
easat-9180	189	29	context	context	NOUN
easat-9180	189	30	of	of	ADP
easat-9180	189	31	mobile	mobile	ADJ
easat-9180	189	32	services	service	NOUN
easat-9180	189	33	.	.	PUNCT
easat-9180	190	1	incorporating	incorporate	VERB
easat-9180	190	2	other	other	ADJ
easat-9180	190	3	factors	factor	NOUN
easat-9180	190	4	like	like	ADP
easat-9180	190	5	user	user	NOUN
easat-9180	190	6	demographics	demographic	NOUN
easat-9180	190	7	(	(	PUNCT
easat-9180	190	8	e.g.	e.g.	ADV
easat-9180	190	9	,	,	PUNCT
easat-9180	190	10	age	age	NOUN
easat-9180	190	11	,	,	PUNCT
easat-9180	190	12	income	income	NOUN
easat-9180	190	13	,	,	PUNCT
easat-9180	190	14	or	or	CCONJ
easat-9180	190	15	education	education	NOUN
easat-9180	190	16	level	level	NOUN
easat-9180	190	17	)	)	PUNCT
easat-9180	190	18	and	and	CCONJ
easat-9180	190	19	behavioral	behavioral	ADJ
easat-9180	190	20	characteristics	characteristic	NOUN
easat-9180	190	21	(	(	PUNCT
easat-9180	190	22	e.g.	e.g.	ADV
easat-9180	190	23	,	,	PUNCT
easat-9180	190	24	frequency	frequency	NOUN
easat-9180	190	25	of	of	ADP
easat-9180	190	26	use	use	NOUN
easat-9180	190	27	,	,	PUNCT
easat-9180	190	28	service	service	NOUN
easat-9180	190	29	preferences	preference	NOUN
easat-9180	190	30	)	)	PUNCT
easat-9180	190	31	could	could	AUX
easat-9180	190	32	provide	provide	VERB
easat-9180	190	33	a	a	DET
easat-9180	190	34	deeper	deep	ADJ
easat-9180	190	35	understanding	understanding	NOUN
easat-9180	190	36	of	of	ADP
easat-9180	190	37	the	the	DET
easat-9180	190	38	different	different	ADJ
easat-9180	190	39	dimensions	dimension	NOUN
easat-9180	190	40	influencing	influence	VERB
easat-9180	190	41	loyalty	loyalty	NOUN
easat-9180	190	42	.	.	PUNCT
easat-9180	191	1	additionally	additionally	ADV
easat-9180	191	2	,	,	PUNCT
easat-9180	191	3	expanding	expand	VERB
easat-9180	191	4	the	the	DET
easat-9180	191	5	study	study	NOUN
easat-9180	191	6	to	to	PART
easat-9180	191	7	include	include	VERB
easat-9180	191	8	comparisons	comparison	NOUN
easat-9180	191	9	across	across	ADP
easat-9180	191	10	various	various	ADJ
easat-9180	191	11	mobile	mobile	ADJ
easat-9180	191	12	service	service	NOUN
easat-9180	191	13	platforms	platform	NOUN
easat-9180	191	14	or	or	CCONJ
easat-9180	191	15	geographic	geographic	ADJ
easat-9180	191	16	regions	region	NOUN
easat-9180	191	17	could	could	AUX
easat-9180	191	18	offer	offer	VERB
easat-9180	191	19	valuable	valuable	ADJ
easat-9180	191	20	insights	insight	NOUN
easat-9180	191	21	into	into	ADP
easat-9180	191	22	universal	universal	ADJ
easat-9180	191	23	and	and	CCONJ
easat-9180	191	24	contextspecific	contextspecific	ADJ
easat-9180	191	25	drivers	driver	NOUN
easat-9180	191	26	of	of	ADP
easat-9180	191	27	customer	customer	NOUN
easat-9180	191	28	loyalty	loyalty	NOUN
easat-9180	191	29	.	.	PUNCT
easat-9180	192	1	transparency	transparency	NOUN
easat-9180	192	2	:	:	PUNCT
easat-9180	192	3	the	the	DET
easat-9180	192	4	authors	author	NOUN
easat-9180	192	5	confirm	confirm	VERB
easat-9180	192	6	that	that	SCONJ
easat-9180	192	7	the	the	DET
easat-9180	192	8	manuscript	manuscript	NOUN
easat-9180	192	9	is	be	AUX
easat-9180	192	10	an	an	DET
easat-9180	192	11	honest	honest	ADJ
easat-9180	192	12	,	,	PUNCT
easat-9180	192	13	accurate	accurate	ADJ
easat-9180	192	14	,	,	PUNCT
easat-9180	192	15	and	and	CCONJ
easat-9180	192	16	transparent	transparent	ADJ
easat-9180	192	17	account	account	NOUN
easat-9180	192	18	of	of	ADP
easat-9180	192	19	the	the	DET
easat-9180	192	20	study	study	NOUN
easat-9180	192	21	;	;	PUNCT
easat-9180	192	22	that	that	SCONJ
easat-9180	192	23	no	no	DET
easat-9180	192	24	vital	vital	ADJ
easat-9180	192	25	features	feature	NOUN
easat-9180	192	26	of	of	ADP
easat-9180	192	27	the	the	DET
easat-9180	192	28	study	study	NOUN
easat-9180	192	29	have	have	AUX
easat-9180	192	30	been	be	AUX
easat-9180	192	31	omitted	omit	VERB
easat-9180	192	32	;	;	PUNCT
easat-9180	192	33	and	and	CCONJ
easat-9180	192	34	that	that	SCONJ
easat-9180	192	35	any	any	DET
easat-9180	192	36	discrepancies	discrepancy	NOUN
easat-9180	192	37	from	from	ADP
easat-9180	192	38	the	the	DET
easat-9180	192	39	study	study	NOUN
easat-9180	192	40	as	as	SCONJ
easat-9180	192	41	planned	plan	VERB
easat-9180	192	42	have	have	AUX
easat-9180	192	43	been	be	AUX
easat-9180	192	44	explained	explain	VERB
easat-9180	192	45	.	.	PUNCT
easat-9180	193	1	this	this	DET
easat-9180	193	2	study	study	NOUN
easat-9180	193	3	followed	follow	VERB
easat-9180	193	4	all	all	DET
easat-9180	193	5	ethical	ethical	ADJ
easat-9180	193	6	practices	practice	NOUN
easat-9180	193	7	during	during	ADP
easat-9180	193	8	writing	writing	NOUN
easat-9180	193	9	.	.	PUNCT
easat-9180	194	1	copyright	copyright	NOUN
easat-9180	194	2	:	:	PUNCT
easat-9180	194	3	©	©	PROPN
easat-9180	194	4	2025	2025	NUM
easat-9180	194	5	by	by	ADP
easat-9180	194	6	the	the	DET
easat-9180	194	7	authors	author	NOUN
easat-9180	194	8	.	.	PUNCT
easat-9180	195	1	this	this	DET
easat-9180	195	2	open	open	ADJ
easat-9180	195	3	-	-	PUNCT
easat-9180	195	4	access	access	NOUN
easat-9180	195	5	article	article	NOUN
easat-9180	195	6	is	be	AUX
easat-9180	195	7	distributed	distribute	VERB
easat-9180	195	8	under	under	ADP
easat-9180	195	9	the	the	DET
easat-9180	195	10	terms	term	NOUN
easat-9180	195	11	and	and	CCONJ
easat-9180	195	12	conditions	condition	NOUN
easat-9180	195	13	of	of	ADP
easat-9180	195	14	the	the	DET
easat-9180	195	15	creative	creative	ADJ
easat-9180	195	16	commons	common	NOUN
easat-9180	195	17	attribution	attribution	NOUN
easat-9180	195	18	(	(	PUNCT
easat-9180	195	19	cc	cc	NOUN
easat-9180	195	20	by	by	ADP
easat-9180	195	21	)	)	PUNCT
easat-9180	195	22	license	license	NOUN
easat-9180	195	23	(	(	PUNCT
easat-9180	195	24	https://creativecommons.org/licenses/by/4.0/	https://creativecommons.org/licenses/by/4.0/	PROPN
easat-9180	195	25	)	)	PUNCT
easat-9180	195	26	.	.	PUNCT
easat-9180	196	1	references	reference	NOUN
easat-9180	196	2	[	[	X
easat-9180	196	3	1	1	NUM
easat-9180	196	4	]	]	PUNCT
easat-9180	196	5	apjii	apjii	NOUN
easat-9180	196	6	,	,	PUNCT
easat-9180	196	7	survey	survey	NOUN
easat-9180	196	8	penetrasi	penetrasi	NOUN
easat-9180	196	9	internet	internet	NOUN
easat-9180	196	10	indonesia	indonesia	PROPN
easat-9180	196	11	2024	2024	NUM
easat-9180	196	12	.	.	PUNCT
easat-9180	197	1	jakarta	jakarta	PROPN
easat-9180	197	2	,	,	PUNCT
easat-9180	197	3	indonesia	indonesia	PROPN
easat-9180	197	4	:	:	PUNCT
easat-9180	197	5	asosiasi	asosiasi	PROPN
easat-9180	197	6	penyelenggara	penyelenggara	PROPN
easat-9180	197	7	jasa	jasa	PROPN
easat-9180	197	8	internet	internet	PROPN
easat-9180	197	9	indonesia	indonesia	PROPN
easat-9180	197	10	,	,	PUNCT
easat-9180	197	11	2024	2024	NUM
easat-9180	197	12	.	.	PUNCT
easat-9180	198	1	[	[	X
easat-9180	198	2	2	2	NUM
easat-9180	198	3	]	]	PUNCT
easat-9180	198	4	databoks	databok	NOUN
easat-9180	198	5	,	,	PUNCT
easat-9180	198	6	"	"	PUNCT
easat-9180	198	7	gojek	gojek	NOUN
easat-9180	198	8	is	be	AUX
easat-9180	198	9	the	the	DET
easat-9180	198	10	most	most	ADV
easat-9180	198	11	downloaded	download	VERB
easat-9180	198	12	online	online	ADJ
easat-9180	198	13	transportation	transportation	NOUN
easat-9180	198	14	app	app	NOUN
easat-9180	198	15	in	in	ADP
easat-9180	198	16	indonesia	indonesia	PROPN
easat-9180	198	17	in	in	ADP
easat-9180	198	18	2023	2023	NUM
easat-9180	198	19	.	.	PUNCT
easat-9180	199	1	databoks	databok	NOUN
easat-9180	199	2	–	–	PUNCT
easat-9180	199	3	katadata	katadata	NOUN
easat-9180	199	4	,	,	PUNCT
easat-9180	199	5	"	"	PUNCT
easat-9180	199	6	2024	2024	NUM
easat-9180	199	7	.	.	PUNCT
easat-9180	200	1	https://databoks.katadata.co.id/	https://databoks.katadata.co.id/	X
easat-9180	201	1	[	[	X
easat-9180	201	2	3	3	NUM
easat-9180	201	3	]	]	PUNCT
easat-9180	201	4	a.	a.	NOUN
easat-9180	201	5	t.	t.	PROPN
easat-9180	201	6	liem	liem	PROPN
easat-9180	201	7	,	,	PUNCT
easat-9180	201	8	i.	i.	PROPN
easat-9180	201	9	r.	r.	PROPN
easat-9180	201	10	chrisanti	chrisanti	PROPN
easat-9180	201	11	,	,	PUNCT
easat-9180	201	12	a.	a.	NOUN
easat-9180	201	13	sandag	sandag	NOUN
easat-9180	201	14	,	,	PUNCT
easat-9180	201	15	and	and	CCONJ
easat-9180	201	16	d.	d.	PROPN
easat-9180	201	17	d.	d.	PROPN
easat-9180	201	18	p.	p.	PROPN
easat-9180	201	19	purwadaria	purwadaria	PROPN
easat-9180	201	20	,	,	PUNCT
easat-9180	201	21	"	"	PUNCT
easat-9180	201	22	analysis	analysis	NOUN
easat-9180	201	23	of	of	ADP
easat-9180	201	24	customer	customer	NOUN
easat-9180	201	25	satisfaction	satisfaction	NOUN
easat-9180	201	26	with	with	ADP
easat-9180	201	27	mobile	mobile	ADJ
easat-9180	201	28	banking	banking	NOUN
easat-9180	201	29	services	service	NOUN
easat-9180	201	30	of	of	ADP
easat-9180	201	31	pt	pt	PROPN
easat-9180	201	32	.	.	PROPN
easat-9180	201	33	bank	bank	PROPN
easat-9180	201	34	xyz	xyz	PROPN
easat-9180	201	35	in	in	ADP
easat-9180	201	36	the	the	DET
easat-9180	201	37	airmadidi	airmadidi	ADJ
easat-9180	201	38	region	region	NOUN
easat-9180	201	39	using	use	VERB
easat-9180	201	40	e	e	NOUN
easat-9180	201	41	-	-	ADJ
easat-9180	201	42	servqual	servqual	ADJ
easat-9180	201	43	,	,	PUNCT
easat-9180	201	44	"	"	PUNCT
easat-9180	201	45	cogito	cogito	PROPN
easat-9180	201	46	smart	smart	PROPN
easat-9180	201	47	journal	journal	PROPN
easat-9180	201	48	,	,	PUNCT
easat-9180	201	49	vol	vol	NOUN
easat-9180	201	50	.	.	PROPN
easat-9180	201	51	6	6	NUM
easat-9180	201	52	,	,	PUNCT
easat-9180	201	53	no	no	INTJ
easat-9180	201	54	.	.	NOUN
easat-9180	201	55	2	2	NUM
easat-9180	201	56	,	,	PUNCT
easat-9180	201	57	pp	pp	ADJ
easat-9180	201	58	.	.	PUNCT
easat-9180	202	1	229	229	NUM
easat-9180	202	2	-	-	SYM
easat-9180	202	3	238	238	NUM
easat-9180	202	4	,	,	PUNCT
easat-9180	202	5	2020	2020	NUM
easat-9180	202	6	.	.	PUNCT
easat-9180	203	1	https://creativecommons.org/licenses/by/4.0/	https://creativecommons.org/licenses/by/4.0/	PROPN
easat-9180	203	2	https://databoks.katadata.co.id/	https://databoks.katadata.co.id/	PROPN
easat-9180	203	3	2349	2349	NUM
easat-9180	203	4	edelweiss	edelweiss	PROPN
easat-9180	203	5	applied	apply	VERB
easat-9180	203	6	science	science	NOUN
easat-9180	203	7	and	and	CCONJ
easat-9180	203	8	technology	technology	NOUN
easat-9180	203	9	issn	issn	PROPN
easat-9180	203	10	:	:	PUNCT
easat-9180	203	11	2576	2576	NUM
easat-9180	203	12	-	-	SYM
easat-9180	203	13	8484	8484	NUM
easat-9180	203	14	vol	vol	NOUN
easat-9180	203	15	.	.	PROPN
easat-9180	204	1	9	9	NUM
easat-9180	204	2	,	,	PUNCT
easat-9180	204	3	no	no	INTJ
easat-9180	204	4	.	.	NOUN
easat-9180	204	5	7	7	NUM
easat-9180	204	6	:	:	SYM
easat-9180	204	7	2340	2340	NUM
easat-9180	204	8	-	-	SYM
easat-9180	204	9	2349	2349	NUM
easat-9180	204	10	,	,	PUNCT
easat-9180	204	11	2025	2025	NUM
easat-9180	204	12	doi	doi	NOUN
easat-9180	204	13	:	:	PUNCT
easat-9180	204	14	10.55214/2576	10.55214/2576	NUM
easat-9180	204	15	-	-	SYM
easat-9180	204	16	8484.v9i7.9180	8484.v9i7.9180	NUM
easat-9180	204	17	©	©	PROPN
easat-9180	204	18	2025	2025	NUM
easat-9180	204	19	by	by	ADP
easat-9180	204	20	the	the	DET
easat-9180	204	21	authors	author	NOUN
easat-9180	204	22	;	;	PUNCT
easat-9180	204	23	licensee	licensee	PROPN
easat-9180	204	24	learning	learning	NOUN
easat-9180	204	25	gate	gate	NOUN
easat-9180	205	1	[	[	X
easat-9180	205	2	4	4	NUM
easat-9180	205	3	]	]	PUNCT
easat-9180	205	4	r.	r.	PROPN
easat-9180	205	5	d.	d.	PROPN
easat-9180	205	6	gestari	gestari	PROPN
easat-9180	205	7	and	and	CCONJ
easat-9180	205	8	mariah	mariah	PROPN
easat-9180	205	9	,	,	PUNCT
easat-9180	205	10	"	"	PUNCT
easat-9180	205	11	the	the	DET
easat-9180	205	12	influence	influence	NOUN
easat-9180	205	13	of	of	ADP
easat-9180	205	14	brand	brand	NOUN
easat-9180	205	15	image	image	NOUN
easat-9180	205	16	and	and	CCONJ
easat-9180	205	17	service	service	NOUN
easat-9180	205	18	quality	quality	NOUN
easat-9180	205	19	on	on	ADP
easat-9180	205	20	purchasing	purchase	VERB
easat-9180	205	21	interest	interest	NOUN
easat-9180	205	22	at	at	ADP
easat-9180	205	23	jd.id	jd.id	PROPN
easat-9180	205	24	in	in	ADP
easat-9180	205	25	jakarta	jakarta	PROPN
easat-9180	205	26	,	,	PUNCT
easat-9180	205	27	"	"	PUNCT
easat-9180	205	28	kalbisocio	kalbisocio	PROPN
easat-9180	205	29	:	:	PUNCT
easat-9180	205	30	jurnal	jurnal	ADJ
easat-9180	205	31	bisnis	bisnis	PROPN
easat-9180	205	32	dan	dan	PROPN
easat-9180	205	33	komunikasi	komunikasi	PROPN
easat-9180	205	34	,	,	PUNCT
easat-9180	205	35	vol	vol	NOUN
easat-9180	205	36	.	.	PROPN
easat-9180	205	37	8	8	NUM
easat-9180	205	38	,	,	PUNCT
easat-9180	205	39	no	no	INTJ
easat-9180	205	40	.	.	NOUN
easat-9180	205	41	1	1	NUM
easat-9180	205	42	,	,	PUNCT
easat-9180	205	43	pp	pp	ADJ
easat-9180	205	44	.	.	PUNCT
easat-9180	206	1	9	9	NUM
easat-9180	206	2	-	-	SYM
easat-9180	206	3	16	16	NUM
easat-9180	206	4	,	,	PUNCT
easat-9180	206	5	2021	2021	NUM
easat-9180	206	6	.	.	PUNCT
easat-9180	207	1	[	[	X
easat-9180	207	2	5	5	X
easat-9180	207	3	]	]	PUNCT
easat-9180	207	4	e.	e.	PROPN
easat-9180	207	5	usvela	usvela	PROPN
easat-9180	207	6	,	,	PUNCT
easat-9180	207	7	n.	n.	PROPN
easat-9180	207	8	qomariah	qomariah	PROPN
easat-9180	207	9	,	,	PUNCT
easat-9180	207	10	and	and	CCONJ
easat-9180	207	11	y.	y.	PROPN
easat-9180	207	12	g.	g.	PROPN
easat-9180	207	13	wibowo	wibowo	PROPN
easat-9180	207	14	,	,	PUNCT
easat-9180	207	15	"	"	PUNCT
easat-9180	207	16	the	the	DET
easat-9180	207	17	influence	influence	NOUN
easat-9180	207	18	of	of	ADP
easat-9180	207	19	brand	brand	NOUN
easat-9180	207	20	image	image	NOUN
easat-9180	207	21	,	,	PUNCT
easat-9180	207	22	trust	trust	NOUN
easat-9180	207	23	,	,	PUNCT
easat-9180	207	24	and	and	CCONJ
easat-9180	207	25	customer	customer	NOUN
easat-9180	207	26	values	value	NOUN
easat-9180	207	27	on	on	ADP
easat-9180	207	28	herbalife	herbalife	NOUN
easat-9180	207	29	customer	customer	NOUN
easat-9180	207	30	satisfaction	satisfaction	NOUN
easat-9180	207	31	,	,	PUNCT
easat-9180	207	32	"	"	PUNCT
easat-9180	207	33	jurnal	jurnal	ADJ
easat-9180	207	34	manajemen	manajeman	NOUN
easat-9180	207	35	dan	dan	PROPN
easat-9180	207	36	bisnis	bisnis	PROPN
easat-9180	207	37	indonesia	indonesia	PROPN
easat-9180	207	38	,	,	PUNCT
easat-9180	207	39	vol	vol	NOUN
easat-9180	207	40	.	.	PROPN
easat-9180	207	41	5	5	NUM
easat-9180	207	42	,	,	PUNCT
easat-9180	207	43	no	no	INTJ
easat-9180	207	44	.	.	NOUN
easat-9180	207	45	2	2	NUM
easat-9180	207	46	,	,	PUNCT
easat-9180	207	47	pp	pp	ADJ
easat-9180	207	48	.	.	PUNCT
easat-9180	208	1	300	300	NUM
easat-9180	208	2	-	-	NUM
easat-9180	208	3	312	312	NUM
easat-9180	208	4	,	,	PUNCT
easat-9180	208	5	2019	2019	NUM
easat-9180	208	6	.	.	PUNCT
easat-9180	209	1	[	[	X
easat-9180	209	2	6	6	NUM
easat-9180	209	3	]	]	X
easat-9180	209	4	wearesocial	wearesocial	ADJ
easat-9180	209	5	&	&	CCONJ
easat-9180	209	6	hootsuite	hootsuite	PROPN
easat-9180	209	7	,	,	PUNCT
easat-9180	209	8	"	"	PUNCT
easat-9180	209	9	media	media	NOUN
easat-9180	209	10	use	use	NOUN
easat-9180	209	11	of	of	ADP
easat-9180	209	12	internet	internet	NOUN
easat-9180	209	13	in	in	ADP
easat-9180	209	14	indonesia	indonesia	PROPN
easat-9180	209	15	.	.	PUNCT
easat-9180	210	1	wearesocial	wearesocial	ADJ
easat-9180	210	2	/	/	SYM
easat-9180	210	3	hootsuite	hootsuite	NOUN
easat-9180	210	4	,	,	PUNCT
easat-9180	210	5	"	"	PUNCT
easat-9180	210	6	2024	2024	NUM
easat-9180	210	7	.	.	PUNCT
easat-9180	211	1	https://andi.link/hootsuite-we-are-social-data-digital-indonesia-2024	https://andi.link/hootsuite-we-are-social-data-digital-indonesia-2024	NOUN
easat-9180	212	1	[	[	X
easat-9180	212	2	7	7	NUM
easat-9180	212	3	]	]	X
easat-9180	212	4	b.	b.	PROPN
easat-9180	212	5	prihartono	prihartono	PROPN
easat-9180	212	6	,	,	PUNCT
easat-9180	212	7	k.	k.	PROPN
easat-9180	212	8	r.	r.	PROPN
easat-9180	212	9	ismantia	ismantia	PROPN
easat-9180	212	10	,	,	PUNCT
easat-9180	212	11	and	and	CCONJ
easat-9180	212	12	f.	f.	PROPN
easat-9180	212	13	fahlevi	fahlevi	PROPN
easat-9180	212	14	,	,	PUNCT
easat-9180	212	15	"	"	PUNCT
easat-9180	212	16	development	development	NOUN
easat-9180	212	17	of	of	ADP
easat-9180	212	18	customer	customer	NOUN
easat-9180	212	19	loyalty	loyalty	NOUN
easat-9180	212	20	model	model	NOUN
easat-9180	212	21	on	on	ADP
easat-9180	212	22	online	online	ADJ
easat-9180	212	23	transportation	transportation	NOUN
easat-9180	212	24	service	service	NOUN
easat-9180	212	25	:	:	PUNCT
easat-9180	212	26	a	a	DET
easat-9180	212	27	case	case	NOUN
easat-9180	212	28	study	study	NOUN
easat-9180	212	29	in	in	ADP
easat-9180	212	30	indonesia	indonesia	PROPN
easat-9180	212	31	,	,	PUNCT
easat-9180	212	32	"	"	PUNCT
easat-9180	212	33	jurnal	jurnal	ADJ
easat-9180	212	34	teknik	teknik	X
easat-9180	212	35	industri	industri	PROPN
easat-9180	212	36	,	,	PUNCT
easat-9180	212	37	vol	vol	NOUN
easat-9180	212	38	.	.	PROPN
easat-9180	212	39	24	24	NUM
easat-9180	212	40	,	,	PUNCT
easat-9180	212	41	no	no	INTJ
easat-9180	212	42	.	.	NOUN
easat-9180	212	43	1	1	NUM
easat-9180	212	44	,	,	PUNCT
easat-9180	212	45	pp	pp	ADJ
easat-9180	212	46	.	.	PUNCT
easat-9180	213	1	1	1	NUM
easat-9180	213	2	-	-	SYM
easat-9180	213	3	16	16	NUM
easat-9180	213	4	,	,	PUNCT
easat-9180	213	5	2023	2023	NUM
easat-9180	213	6	.	.	PUNCT
easat-9180	214	1	https://doi.org/10.22219/jtiumm.vol24.no1.1-16	https://doi.org/10.22219/jtiumm.vol24.no1.1-16	NOUN
easat-9180	215	1	[	[	X
easat-9180	215	2	8	8	NUM
easat-9180	215	3	]	]	PUNCT
easat-9180	215	4	k.	k.	PROPN
easat-9180	215	5	yum	yum	PROPN
easat-9180	215	6	and	and	CCONJ
easat-9180	215	7	b.	b.	PROPN
easat-9180	215	8	yoo	yoo	PROPN
easat-9180	215	9	,	,	PUNCT
easat-9180	215	10	"	"	PUNCT
easat-9180	215	11	the	the	DET
easat-9180	215	12	impact	impact	NOUN
easat-9180	215	13	of	of	ADP
easat-9180	215	14	service	service	NOUN
easat-9180	215	15	quality	quality	NOUN
easat-9180	215	16	on	on	ADP
easat-9180	215	17	customer	customer	NOUN
easat-9180	215	18	loyalty	loyalty	NOUN
easat-9180	215	19	through	through	ADP
easat-9180	215	20	customer	customer	NOUN
easat-9180	215	21	satisfaction	satisfaction	NOUN
easat-9180	215	22	in	in	ADP
easat-9180	215	23	mobile	mobile	ADJ
easat-9180	215	24	social	social	ADJ
easat-9180	215	25	media	medium	NOUN
easat-9180	215	26	,	,	PUNCT
easat-9180	215	27	"	"	PUNCT
easat-9180	215	28	sustainability	sustainability	NOUN
easat-9180	215	29	,	,	PUNCT
easat-9180	215	30	vol	vol	NOUN
easat-9180	215	31	.	.	PROPN
easat-9180	215	32	15	15	NUM
easat-9180	215	33	,	,	PUNCT
easat-9180	215	34	no	no	INTJ
easat-9180	215	35	.	.	NOUN
easat-9180	215	36	14	14	NUM
easat-9180	215	37	,	,	PUNCT
easat-9180	215	38	p.	p.	NOUN
easat-9180	215	39	11214	11214	NUM
easat-9180	215	40	,	,	PUNCT
easat-9180	215	41	2023	2023	NUM
easat-9180	215	42	.	.	PUNCT
easat-9180	216	1	https://doi.org/10.3390/su151411214	https://doi.org/10.3390/su151411214	PRON
easat-9180	217	1	[	[	X
easat-9180	217	2	9	9	NUM
easat-9180	217	3	]	]	PUNCT
easat-9180	217	4	p.	p.	NOUN
easat-9180	217	5	kotler	kotler	PROPN
easat-9180	217	6	and	and	CCONJ
easat-9180	217	7	k.	k.	PROPN
easat-9180	217	8	l.	l.	PROPN
easat-9180	217	9	keller	keller	PROPN
easat-9180	217	10	,	,	PUNCT
easat-9180	217	11	marketing	marketing	NOUN
easat-9180	217	12	management	management	NOUN
easat-9180	217	13	,	,	PUNCT
easat-9180	217	14	15th	15th	ADJ
easat-9180	217	15	ed	ed	NOUN
easat-9180	217	16	.	.	PUNCT
easat-9180	217	17	harlow	harlow	PROPN
easat-9180	217	18	,	,	PUNCT
easat-9180	217	19	england	england	PROPN
easat-9180	217	20	:	:	PUNCT
easat-9180	217	21	pearson	pearson	PROPN
easat-9180	217	22	education	education	PROPN
easat-9180	217	23	international	international	PROPN
easat-9180	217	24	,	,	PUNCT
easat-9180	217	25	2016	2016	NUM
easat-9180	217	26	.	.	PUNCT
easat-9180	218	1	[	[	X
easat-9180	218	2	10	10	NUM
easat-9180	218	3	]	]	X
easat-9180	218	4	h.	h.	PROPN
easat-9180	218	5	sudarsono	sudarsono	PROPN
easat-9180	218	6	,	,	PUNCT
easat-9180	218	7	marketing	marketing	NOUN
easat-9180	218	8	management	management	NOUN
easat-9180	218	9	.	.	PUNCT
easat-9180	219	1	yogyakarta	yogyakarta	PROPN
easat-9180	219	2	,	,	PUNCT
easat-9180	219	3	indonesia	indonesia	PROPN
easat-9180	219	4	:	:	PUNCT
easat-9180	219	5	penerbit	penerbit	PROPN
easat-9180	219	6	andi	andi	PROPN
easat-9180	219	7	,	,	PUNCT
easat-9180	219	8	2020	2020	NUM
easat-9180	219	9	.	.	PUNCT
easat-9180	220	1	[	[	X
easat-9180	220	2	11	11	NUM
easat-9180	220	3	]	]	X
easat-9180	220	4	f.	f.	PROPN
easat-9180	220	5	tjiptono	tjiptono	PROPN
easat-9180	220	6	,	,	PUNCT
easat-9180	220	7	marketing	marketing	NOUN
easat-9180	220	8	strategy	strategy	NOUN
easat-9180	220	9	:	:	PUNCT
easat-9180	220	10	principles	principle	NOUN
easat-9180	220	11	&	&	CCONJ
easat-9180	220	12	implementation	implementation	NOUN
easat-9180	220	13	,	,	PUNCT
easat-9180	220	14	7th	7th	ADJ
easat-9180	220	15	ed	ed	NOUN
easat-9180	220	16	.	.	PUNCT
easat-9180	221	1	yogyakarta	yogyakarta	PROPN
easat-9180	221	2	,	,	PUNCT
easat-9180	221	3	indonesia	indonesia	PROPN
easat-9180	221	4	:	:	PUNCT
easat-9180	221	5	penerbit	penerbit	PROPN
easat-9180	221	6	andi	andi	PROPN
easat-9180	221	7	,	,	PUNCT
easat-9180	221	8	2019	2019	NUM
easat-9180	221	9	.	.	PUNCT
easat-9180	222	1	[	[	X
easat-9180	222	2	12	12	NUM
easat-9180	222	3	]	]	PUNCT
easat-9180	222	4	p.	p.	NOUN
easat-9180	222	5	kotler	kotler	PROPN
easat-9180	222	6	and	and	CCONJ
easat-9180	222	7	g.	g.	PROPN
easat-9180	222	8	armstrong	armstrong	PROPN
easat-9180	222	9	,	,	PUNCT
easat-9180	222	10	principles	principle	NOUN
easat-9180	222	11	of	of	ADP
easat-9180	222	12	marketing	marketing	NOUN
easat-9180	222	13	,	,	PUNCT
easat-9180	222	14	17th	17th	ADJ
easat-9180	222	15	ed	ed	NOUN
easat-9180	222	16	.	.	PUNCT
easat-9180	222	17	harlow	harlow	PROPN
easat-9180	222	18	,	,	PUNCT
easat-9180	222	19	england	england	PROPN
easat-9180	222	20	:	:	PUNCT
easat-9180	222	21	pearson	pearson	PROPN
easat-9180	222	22	education	education	PROPN
easat-9180	222	23	limited	limit	VERB
easat-9180	222	24	,	,	PUNCT
easat-9180	222	25	2014	2014	NUM
easat-9180	222	26	.	.	PUNCT
easat-9180	223	1	[	[	X
easat-9180	223	2	13	13	NUM
easat-9180	223	3	]	]	PUNCT
easat-9180	223	4	m.	m.	NOUN
easat-9180	223	5	a.	a.	NOUN
easat-9180	223	6	firmansyah	firmansyah	PROPN
easat-9180	223	7	,	,	PUNCT
easat-9180	223	8	"	"	PUNCT
easat-9180	223	9	consumer	consumer	NOUN
easat-9180	223	10	behavior	behavior	NOUN
easat-9180	223	11	,	,	PUNCT
easat-9180	223	12	"	"	PUNCT
easat-9180	223	13	2018	2018	NUM
easat-9180	223	14	.	.	PUNCT
easat-9180	224	1	https://www.researchgate.net/publication/329587407	https://www.researchgate.net/publication/329587407	VERB
easat-9180	225	1	[	[	X
easat-9180	225	2	14	14	NUM
easat-9180	225	3	]	]	X
easat-9180	225	4	d.	d.	PROPN
easat-9180	225	5	i.	i.	PROPN
easat-9180	225	6	hawkins	hawkins	PROPN
easat-9180	225	7	and	and	CCONJ
easat-9180	225	8	d.	d.	PROPN
easat-9180	225	9	l.	l.	PROPN
easat-9180	225	10	mothersbaugh	mothersbaugh	PROPN
easat-9180	225	11	,	,	PUNCT
easat-9180	225	12	consumer	consumer	NOUN
easat-9180	225	13	behavior	behavior	NOUN
easat-9180	225	14	:	:	PUNCT
easat-9180	225	15	building	build	VERB
easat-9180	225	16	marketing	marketing	NOUN
easat-9180	225	17	strategy	strategy	NOUN
easat-9180	225	18	.	.	PUNCT
easat-9180	226	1	new	new	PROPN
easat-9180	226	2	york	york	PROPN
easat-9180	226	3	:	:	PUNCT
easat-9180	226	4	mcgraw	mcgraw	PROPN
easat-9180	226	5	-	-	PUNCT
easat-9180	226	6	hill	hill	PROPN
easat-9180	226	7	irwin	irwin	PROPN
easat-9180	226	8	,	,	PUNCT
easat-9180	226	9	2010	2010	NUM
easat-9180	226	10	.	.	PUNCT
easat-9180	227	1	[	[	X
easat-9180	227	2	15	15	NUM
easat-9180	227	3	]	]	X
easat-9180	227	4	candiwan	candiwan	NOUN
easat-9180	227	5	and	and	CCONJ
easat-9180	227	6	c.	c.	PROPN
easat-9180	227	7	wibisono	wibisono	PROPN
easat-9180	227	8	,	,	PUNCT
easat-9180	227	9	"	"	PUNCT
easat-9180	227	10	analysis	analysis	NOUN
easat-9180	227	11	of	of	ADP
easat-9180	227	12	the	the	DET
easat-9180	227	13	influence	influence	NOUN
easat-9180	227	14	of	of	ADP
easat-9180	227	15	website	website	NOUN
easat-9180	227	16	quality	quality	NOUN
easat-9180	227	17	to	to	ADP
easat-9180	227	18	customer	customer	NOUN
easat-9180	227	19	’s	’s	PART
easat-9180	227	20	loyalty	loyalty	NOUN
easat-9180	227	21	on	on	ADP
easat-9180	227	22	e‑commerce	e‑commerce	PROPN
easat-9180	227	23	,	,	PUNCT
easat-9180	227	24	"	"	PUNCT
easat-9180	227	25	international	international	ADJ
easat-9180	227	26	journal	journal	NOUN
easat-9180	227	27	of	of	ADP
easat-9180	227	28	electronic	electronic	ADJ
easat-9180	227	29	commerce	commerce	NOUN
easat-9180	227	30	studies	study	NOUN
easat-9180	227	31	,	,	PUNCT
easat-9180	227	32	vol	vol	NOUN
easat-9180	227	33	.	.	PROPN
easat-9180	227	34	12	12	NUM
easat-9180	227	35	,	,	PUNCT
easat-9180	227	36	no	no	INTJ
easat-9180	227	37	.	.	NOUN
easat-9180	227	38	1	1	NUM
easat-9180	227	39	,	,	PUNCT
easat-9180	227	40	pp	pp	ADJ
easat-9180	227	41	.	.	PUNCT
easat-9180	228	1	83–102	83–102	NUM
easat-9180	228	2	,	,	PUNCT
easat-9180	228	3	2021	2021	NUM
easat-9180	228	4	.	.	PUNCT
easat-9180	229	1	[	[	X
easat-9180	229	2	16	16	NUM
easat-9180	229	3	]	]	X
easat-9180	229	4	r.	r.	PROPN
easat-9180	229	5	sharma	sharma	PROPN
easat-9180	229	6	,	,	PUNCT
easat-9180	229	7	r.	r.	PROPN
easat-9180	229	8	raghav	raghav	PROPN
easat-9180	229	9	singh	singh	PROPN
easat-9180	229	10	,	,	PUNCT
easat-9180	229	11	and	and	CCONJ
easat-9180	229	12	r.	r.	PROPN
easat-9180	229	13	surya	surya	PROPN
easat-9180	229	14	rashmi	rashmi	PROPN
easat-9180	229	15	,	,	PUNCT
easat-9180	229	16	"	"	PUNCT
easat-9180	229	17	factors	factor	NOUN
easat-9180	229	18	affecting	affect	VERB
easat-9180	229	19	customer	customer	NOUN
easat-9180	229	20	satisfaction	satisfaction	NOUN
easat-9180	229	21	in	in	ADP
easat-9180	229	22	online	online	ADJ
easat-9180	229	23	shopping	shopping	NOUN
easat-9180	229	24	:	:	PUNCT
easat-9180	229	25	an	an	DET
easat-9180	229	26	analysis	analysis	NOUN
easat-9180	229	27	of	of	ADP
easat-9180	229	28	convenience	convenience	NOUN
easat-9180	229	29	,	,	PUNCT
easat-9180	229	30	trust	trust	NOUN
easat-9180	229	31	,	,	PUNCT
easat-9180	229	32	service	service	NOUN
easat-9180	229	33	quality	quality	NOUN
easat-9180	229	34	,	,	PUNCT
easat-9180	229	35	privacy	privacy	NOUN
easat-9180	229	36	,	,	PUNCT
easat-9180	229	37	and	and	CCONJ
easat-9180	229	38	security	security	NOUN
easat-9180	229	39	,	,	PUNCT
easat-9180	229	40	"	"	PUNCT
easat-9180	229	41	educational	educational	ADJ
easat-9180	229	42	administration	administration	NOUN
easat-9180	229	43	:	:	PUNCT
easat-9180	229	44	theory	theory	NOUN
easat-9180	229	45	and	and	CCONJ
easat-9180	229	46	practice	practice	NOUN
easat-9180	229	47	,	,	PUNCT
easat-9180	229	48	vol	vol	NOUN
easat-9180	229	49	.	.	PROPN
easat-9180	229	50	30	30	NUM
easat-9180	229	51	,	,	PUNCT
easat-9180	229	52	no	no	INTJ
easat-9180	229	53	.	.	NOUN
easat-9180	229	54	1	1	NUM
easat-9180	229	55	,	,	PUNCT
easat-9180	229	56	pp	pp	ADJ
easat-9180	229	57	.	.	PUNCT
easat-9180	229	58	2028	2028	NUM
easat-9180	229	59	-	-	SYM
easat-9180	229	60	2038	2038	NUM
easat-9180	229	61	,	,	PUNCT
easat-9180	229	62	2024	2024	NUM
easat-9180	229	63	.	.	PUNCT
easat-9180	229	64	https://doi.org/10.53555/kuey.v30i1.6842	https://doi.org/10.53555/kuey.v30i1.6842	X
easat-9180	230	1	[	[	X
easat-9180	230	2	17	17	NUM
easat-9180	230	3	]	]	PUNCT
easat-9180	230	4	a.	a.	NOUN
easat-9180	230	5	a.	a.	PROPN
easat-9180	230	6	ghaffar	ghaffar	PROPN
easat-9180	230	7	and	and	CCONJ
easat-9180	230	8	indrawati	indrawati	NUM
easat-9180	230	9	,	,	PUNCT
easat-9180	230	10	"	"	PUNCT
easat-9180	230	11	the	the	DET
easat-9180	230	12	assessment	assessment	NOUN
easat-9180	230	13	of	of	ADP
easat-9180	230	14	usability	usability	NOUN
easat-9180	230	15	and	and	CCONJ
easat-9180	230	16	service	service	NOUN
easat-9180	230	17	quality	quality	NOUN
easat-9180	230	18	in	in	ADP
easat-9180	230	19	e‑commerce	e‑commerce	NOUN
easat-9180	230	20	using	use	VERB
easat-9180	230	21	the	the	DET
easat-9180	230	22	integration	integration	NOUN
easat-9180	230	23	of	of	ADP
easat-9180	230	24	analytical	analytical	ADJ
easat-9180	230	25	hierarchy	hierarchy	NOUN
easat-9180	230	26	process	process	NOUN
easat-9180	230	27	(	(	PUNCT
easat-9180	230	28	ahp	ahp	NOUN
easat-9180	230	29	)	)	PUNCT
easat-9180	230	30	and	and	CCONJ
easat-9180	230	31	technique	technique	NOUN
easat-9180	230	32	for	for	ADP
easat-9180	230	33	order	order	NOUN
easat-9180	230	34	performance	performance	NOUN
easat-9180	230	35	by	by	ADP
easat-9180	230	36	similarity	similarity	NOUN
easat-9180	230	37	to	to	ADP
easat-9180	230	38	ideal	ideal	ADJ
easat-9180	230	39	solution	solution	NOUN
easat-9180	230	40	(	(	PUNCT
easat-9180	230	41	topsis	topsis	NOUN
easat-9180	230	42	)	)	PUNCT
easat-9180	230	43	,	,	PUNCT
easat-9180	230	44	"	"	PUNCT
easat-9180	230	45	asian	asian	ADJ
easat-9180	230	46	journal	journal	NOUN
easat-9180	230	47	of	of	ADP
easat-9180	230	48	business	business	NOUN
easat-9180	230	49	and	and	CCONJ
easat-9180	230	50	accounting	accounting	NOUN
easat-9180	230	51	,	,	PUNCT
easat-9180	230	52	vol	vol	NOUN
easat-9180	230	53	.	.	PROPN
easat-9180	230	54	17	17	NUM
easat-9180	230	55	,	,	PUNCT
easat-9180	230	56	no	no	INTJ
easat-9180	230	57	.	.	NOUN
easat-9180	230	58	1	1	NUM
easat-9180	230	59	,	,	PUNCT
easat-9180	230	60	pp	pp	ADJ
easat-9180	230	61	.	.	PUNCT
easat-9180	231	1	201–224	201–224	NUM
easat-9180	231	2	,	,	PUNCT
easat-9180	231	3	2024	2024	NUM
easat-9180	231	4	.	.	PUNCT
easat-9180	232	1	https://doi.org/10.22452/ajba.vol17no1.7	https://doi.org/10.22452/ajba.vol17no1.7	PRON
easat-9180	233	1	[	[	X
easat-9180	233	2	18	18	NUM
easat-9180	233	3	]	]	PUNCT
easat-9180	233	4	a.	a.	NOUN
easat-9180	233	5	alamsyah	alamsyah	NOUN
easat-9180	233	6	and	and	CCONJ
easat-9180	233	7	i.	i.	PROPN
easat-9180	233	8	rachmadiansyah	rachmadiansyah	PROPN
easat-9180	233	9	,	,	PUNCT
easat-9180	233	10	"	"	PUNCT
easat-9180	233	11	mapping	map	VERB
easat-9180	233	12	online	online	ADJ
easat-9180	233	13	transportation	transportation	NOUN
easat-9180	233	14	service	service	NOUN
easat-9180	233	15	quality	quality	NOUN
easat-9180	233	16	and	and	CCONJ
easat-9180	233	17	multiclass	multiclass	ADJ
easat-9180	233	18	classification	classification	NOUN
easat-9180	233	19	problem	problem	NOUN
easat-9180	233	20	solving	solve	VERB
easat-9180	233	21	priorities	priority	NOUN
easat-9180	233	22	,	,	PUNCT
easat-9180	233	23	"	"	PUNCT
easat-9180	233	24	journal	journal	NOUN
easat-9180	233	25	of	of	ADP
easat-9180	233	26	physics	physics	PROPN
easat-9180	233	27	:	:	PUNCT
easat-9180	233	28	conference	conference	NOUN
easat-9180	233	29	series	series	NOUN
easat-9180	233	30	,	,	PUNCT
easat-9180	233	31	vol	vol	NOUN
easat-9180	233	32	.	.	PROPN
easat-9180	233	33	971	971	NUM
easat-9180	233	34	,	,	PUNCT
easat-9180	233	35	no	no	INTJ
easat-9180	233	36	.	.	NOUN
easat-9180	233	37	1	1	NUM
easat-9180	233	38	,	,	PUNCT
easat-9180	233	39	p.	p.	NOUN
easat-9180	233	40	012021	012021	NUM
easat-9180	233	41	,	,	PUNCT
easat-9180	233	42	2018	2018	NUM
easat-9180	233	43	.	.	PUNCT
easat-9180	234	1	https://doi.org/10.1088/1742-6596/971/1/012021	https://doi.org/10.1088/1742-6596/971/1/012021	PROPN
easat-9180	235	1	[	[	X
easat-9180	235	2	19	19	NUM
easat-9180	235	3	]	]	PUNCT
easat-9180	235	4	q.	q.	PROPN
easat-9180	235	5	zhou	zhou	PROPN
easat-9180	235	6	et	et	PROPN
easat-9180	235	7	al	al	PROPN
easat-9180	235	8	.	.	PROPN
easat-9180	235	9	,	,	PUNCT
easat-9180	235	10	"	"	PUNCT
easat-9180	235	11	a	a	DET
easat-9180	235	12	study	study	NOUN
easat-9180	235	13	on	on	ADP
easat-9180	235	14	factors	factor	NOUN
easat-9180	235	15	affecting	affect	VERB
easat-9180	235	16	service	service	NOUN
easat-9180	235	17	quality	quality	NOUN
easat-9180	235	18	and	and	CCONJ
easat-9180	235	19	loyalty	loyalty	NOUN
easat-9180	235	20	intention	intention	NOUN
easat-9180	235	21	in	in	ADP
easat-9180	235	22	mobile	mobile	ADJ
easat-9180	235	23	banking	banking	NOUN
easat-9180	235	24	,	,	PUNCT
easat-9180	235	25	"	"	PUNCT
easat-9180	235	26	journal	journal	NOUN
easat-9180	235	27	of	of	ADP
easat-9180	235	28	retailing	retailing	NOUN
easat-9180	235	29	and	and	CCONJ
easat-9180	235	30	consumer	consumer	NOUN
easat-9180	235	31	services	service	NOUN
easat-9180	235	32	,	,	PUNCT
easat-9180	235	33	vol	vol	NOUN
easat-9180	235	34	.	.	PROPN
easat-9180	235	35	60	60	NUM
easat-9180	235	36	,	,	PUNCT
easat-9180	235	37	p.	p.	NOUN
easat-9180	235	38	102424	102424	NUM
easat-9180	235	39	,	,	PUNCT
easat-9180	235	40	2021	2021	NUM
easat-9180	235	41	.	.	PUNCT
easat-9180	236	1	https://doi.org/10.1016/j.jretconser.2020.102424	https://doi.org/10.1016/j.jretconser.2020.102424	NOUN
easat-9180	236	2	[	[	X
easat-9180	236	3	20	20	X
easat-9180	236	4	]	]	PUNCT
easat-9180	236	5	t.	t.	PROPN
easat-9180	236	6	r.	r.	PROPN
easat-9180	236	7	azzahra	azzahra	PROPN
easat-9180	236	8	and	and	CCONJ
easat-9180	236	9	n.	n.	PROPN
easat-9180	236	10	kusumawati	kusumawati	PROPN
easat-9180	236	11	,	,	PUNCT
easat-9180	236	12	"	"	PUNCT
easat-9180	236	13	the	the	DET
easat-9180	236	14	impact	impact	NOUN
easat-9180	236	15	of	of	ADP
easat-9180	236	16	mobile	mobile	ADJ
easat-9180	236	17	service	service	NOUN
easat-9180	236	18	quality	quality	NOUN
easat-9180	236	19	,	,	PUNCT
easat-9180	236	20	perceived	perceive	VERB
easat-9180	236	21	value	value	NOUN
easat-9180	236	22	,	,	PUNCT
easat-9180	236	23	perceived	perceive	VERB
easat-9180	236	24	usefulness	usefulness	NOUN
easat-9180	236	25	,	,	PUNCT
easat-9180	236	26	perceived	perceive	VERB
easat-9180	236	27	ease	ease	NOUN
easat-9180	236	28	of	of	ADP
easat-9180	236	29	use	use	NOUN
easat-9180	236	30	,	,	PUNCT
easat-9180	236	31	customer	customer	NOUN
easat-9180	236	32	satisfaction	satisfaction	NOUN
easat-9180	236	33	towards	towards	ADP
easat-9180	236	34	continuance	continuance	NOUN
easat-9180	236	35	intention	intention	NOUN
easat-9180	236	36	to	to	PART
easat-9180	236	37	use	use	VERB
easat-9180	236	38	mytelkomsel	mytelkomsel	NOUN
easat-9180	236	39	app	app	NOUN
easat-9180	236	40	,	,	PUNCT
easat-9180	236	41	"	"	PUNCT
easat-9180	236	42	journal	journal	NOUN
easat-9180	236	43	of	of	ADP
easat-9180	236	44	consumer	consumer	NOUN
easat-9180	236	45	studies	study	NOUN
easat-9180	236	46	and	and	CCONJ
easat-9180	236	47	applied	applied	ADJ
easat-9180	236	48	marketing	marketing	NOUN
easat-9180	236	49	,	,	PUNCT
easat-9180	236	50	vol	vol	NOUN
easat-9180	236	51	.	.	PROPN
easat-9180	236	52	1	1	NUM
easat-9180	236	53	,	,	PUNCT
easat-9180	236	54	no	no	INTJ
easat-9180	236	55	.	.	NOUN
easat-9180	236	56	1	1	NUM
easat-9180	236	57	,	,	PUNCT
easat-9180	236	58	pp	pp	ADJ
easat-9180	236	59	.	.	PUNCT
easat-9180	237	1	46	46	NUM
easat-9180	237	2	-	-	SYM
easat-9180	237	3	60	60	NUM
easat-9180	237	4	,	,	PUNCT
easat-9180	237	5	2023	2023	NUM
easat-9180	237	6	.	.	PUNCT
easat-9180	238	1	https://doi.org/10.58229/jcsam.v1i1.74	https://doi.org/10.58229/jcsam.v1i1.74	VERB
easat-9180	239	1	[	[	X
easat-9180	239	2	21	21	NUM
easat-9180	239	3	]	]	X
easat-9180	239	4	u.	u.	NOUN
easat-9180	239	5	sekaran	sekaran	PROPN
easat-9180	239	6	and	and	CCONJ
easat-9180	239	7	r.	r.	NOUN
easat-9180	239	8	bougie	bougie	NOUN
easat-9180	239	9	,	,	PUNCT
easat-9180	239	10	"	"	PUNCT
easat-9180	239	11	an	an	DET
easat-9180	239	12	easy	easy	ADJ
easat-9180	239	13	way	way	NOUN
easat-9180	239	14	to	to	PART
easat-9180	239	15	help	help	VERB
easat-9180	239	16	students	student	NOUN
easat-9180	239	17	learn	learn	VERB
easat-9180	239	18	,	,	PUNCT
easat-9180	239	19	collaborate	collaborate	VERB
easat-9180	239	20	,	,	PUNCT
easat-9180	239	21	and	and	CCONJ
easat-9180	239	22	grow	grow	VERB
easat-9180	239	23	,	,	PUNCT
easat-9180	239	24	"	"	PUNCT
easat-9180	239	25	2016	2016	NUM
easat-9180	239	26	.	.	PUNCT
easat-9180	240	1	www.wileypluslearningspace.com	www.wileypluslearningspace.com	X
easat-9180	241	1	[	[	X
easat-9180	241	2	22	22	NUM
easat-9180	241	3	]	]	PUNCT
easat-9180	241	4	a.	a.	NOUN
easat-9180	241	5	n.	n.	PROPN
easat-9180	241	6	k.	k.	PROPN
easat-9180	241	7	movanita	movanita	PROPN
easat-9180	241	8	,	,	PUNCT
easat-9180	241	9	"	"	PUNCT
easat-9180	241	10	survey	survey	NOUN
easat-9180	241	11	:	:	PUNCT
easat-9180	241	12	32	32	NUM
easat-9180	241	13	percent	percent	NOUN
easat-9180	241	14	of	of	ADP
easat-9180	241	15	people	people	NOUN
easat-9180	241	16	depend	depend	VERB
easat-9180	241	17	on	on	ADP
easat-9180	241	18	online	online	ADJ
easat-9180	241	19	transportation	transportation	NOUN
easat-9180	241	20	,	,	PUNCT
easat-9180	241	21	"	"	PUNCT
easat-9180	241	22	2019	2019	NUM
easat-9180	241	23	.	.	PUNCT
easat-9180	241	24	https://money.kompas.com/read/2019/07/09/200849026/survei-32-persenmasyarakat-ketergantungantransportasi-online	https://money.kompas.com/read/2019/07/09/200849026/survei-32-persenmasyarakat-ketergantungantransportasi-online	PROPN
easat-9180	242	1	[	[	X
easat-9180	242	2	23	23	NUM
easat-9180	242	3	]	]	PUNCT
easat-9180	242	4	pt	pt	PROPN
easat-9180	242	5	bursa	bursa	PROPN
easat-9180	242	6	efek	efek	NOUN
easat-9180	242	7	indonesia	indonesia	PROPN
easat-9180	242	8	,	,	PUNCT
easat-9180	242	9	"	"	PUNCT
easat-9180	242	10	annual	annual	ADJ
easat-9180	242	11	report	report	NOUN
easat-9180	242	12	.	.	PUNCT
easat-9180	242	13	"	"	PUNCT
easat-9180	243	1	jakarta	jakarta	PROPN
easat-9180	243	2	,	,	PUNCT
easat-9180	243	3	indonesia	indonesia	PROPN
easat-9180	243	4	:	:	PUNCT
easat-9180	243	5	pt	pt	PROPN
easat-9180	243	6	bursa	bursa	PROPN
easat-9180	243	7	efek	efek	NOUN
easat-9180	243	8	indonesia	indonesia	PROPN
easat-9180	243	9	,	,	PUNCT
easat-9180	243	10	2024	2024	NUM
easat-9180	243	11	.	.	PUNCT
easat-9180	244	1	[	[	X
easat-9180	244	2	24	24	NUM
easat-9180	244	3	]	]	PUNCT
easat-9180	244	4	j.	j.	PROPN
easat-9180	244	5	f.	f.	PROPN
easat-9180	244	6	hair	hair	PROPN
easat-9180	244	7	,	,	PUNCT
easat-9180	244	8	w.	w.	PROPN
easat-9180	244	9	c.	c.	PROPN
easat-9180	244	10	black	black	PROPN
easat-9180	244	11	,	,	PUNCT
easat-9180	244	12	b.	b.	PROPN
easat-9180	244	13	j.	j.	PROPN
easat-9180	244	14	babin	babin	PROPN
easat-9180	244	15	,	,	PUNCT
easat-9180	244	16	and	and	CCONJ
easat-9180	244	17	r.	r.	PROPN
easat-9180	244	18	e.	e.	PROPN
easat-9180	244	19	anderson	anderson	PROPN
easat-9180	244	20	,	,	PUNCT
easat-9180	244	21	multivariate	multivariate	VERB
easat-9180	244	22	data	datum	NOUN
easat-9180	244	23	analysis	analysis	NOUN
easat-9180	244	24	,	,	PUNCT
easat-9180	244	25	8th	8th	ADJ
easat-9180	244	26	ed	ed	NOUN
easat-9180	244	27	.	.	PUNCT
easat-9180	245	1	andover	andover	PROPN
easat-9180	245	2	,	,	PUNCT
easat-9180	245	3	hampshire	hampshire	PROPN
easat-9180	245	4	,	,	PUNCT
easat-9180	245	5	united	united	PROPN
easat-9180	245	6	kingdom	kingdom	PROPN
easat-9180	245	7	:	:	PUNCT
easat-9180	245	8	cengage	cengage	PROPN
easat-9180	245	9	learning	learning	PROPN
easat-9180	245	10	emea	emea	PROPN
easat-9180	245	11	,	,	PUNCT
easat-9180	245	12	2019	2019	NUM
easat-9180	245	13	.	.	PUNCT
easat-9180	246	1	[	[	X
easat-9180	246	2	25	25	NUM
easat-9180	246	3	]	]	PUNCT
easat-9180	246	4	b.	b.	PROPN
easat-9180	246	5	s.	s.	PROPN
easat-9180	246	6	bakti	bakti	PROPN
easat-9180	246	7	setyadi	setyadi	PROPN
easat-9180	246	8	,	,	PUNCT
easat-9180	246	9	h.	h.	PROPN
easat-9180	246	10	sulaiman	sulaiman	PROPN
easat-9180	246	11	,	,	PUNCT
easat-9180	246	12	and	and	CCONJ
easat-9180	246	13	b.	b.	PROPN
easat-9180	246	14	s.	s.	PROPN
easat-9180	246	15	m.	m.	PROPN
easat-9180	246	16	syed	syed	PROPN
easat-9180	246	17	ismail	ismail	PROPN
easat-9180	246	18	,	,	PUNCT
easat-9180	246	19	"	"	PUNCT
easat-9180	246	20	customer	customer	NOUN
easat-9180	246	21	loyalty	loyalty	NOUN
easat-9180	246	22	in	in	ADP
easat-9180	246	23	indonesian	indonesian	ADJ
easat-9180	246	24	sharia	sharia	PROPN
easat-9180	246	25	commercial	commercial	ADJ
easat-9180	246	26	banks	bank	NOUN
easat-9180	246	27	:	:	PUNCT
easat-9180	246	28	study	study	NOUN
easat-9180	246	29	of	of	ADP
easat-9180	246	30	customer	customer	NOUN
easat-9180	246	31	satisfaction	satisfaction	NOUN
easat-9180	246	32	and	and	CCONJ
easat-9180	246	33	service	service	NOUN
easat-9180	246	34	quality	quality	NOUN
easat-9180	246	35	as	as	ADP
easat-9180	246	36	moderating	moderate	VERB
easat-9180	246	37	variables	variable	NOUN
easat-9180	246	38	,	,	PUNCT
easat-9180	246	39	"	"	PUNCT
easat-9180	246	40	international	international	ADJ
easat-9180	246	41	journal	journal	NOUN
easat-9180	246	42	of	of	ADP
easat-9180	246	43	islamic	islamic	PROPN
easat-9180	246	44	business	business	NOUN
easat-9180	246	45	and	and	CCONJ
easat-9180	246	46	economics	economic	NOUN
easat-9180	246	47	,	,	PUNCT
easat-9180	246	48	vol	vol	NOUN
easat-9180	246	49	.	.	PROPN
easat-9180	246	50	7	7	NUM
easat-9180	246	51	,	,	PUNCT
easat-9180	246	52	no	no	INTJ
easat-9180	246	53	.	.	NOUN
easat-9180	246	54	1	1	NUM
easat-9180	246	55	,	,	PUNCT
easat-9180	246	56	pp	pp	ADJ
easat-9180	246	57	.	.	PUNCT
easat-9180	247	1	25–36	25–36	NUM
easat-9180	247	2	,	,	PUNCT
easat-9180	247	3	2023	2023	NUM
easat-9180	247	4	.	.	PUNCT
easat-9180	248	1	https://doi.org/10.28918/ijibec.v7i1.6924	https://doi.org/10.28918/ijibec.v7i1.6924	PUNCT
easat-9180	249	1	[	[	X
easat-9180	249	2	26	26	NUM
easat-9180	249	3	]	]	PUNCT
easat-9180	249	4	s.	s.	PROPN
easat-9180	249	5	a.	a.	PROPN
easat-9180	249	6	raza	raza	PROPN
easat-9180	249	7	,	,	PUNCT
easat-9180	249	8	a.	a.	NOUN
easat-9180	249	9	umer	umer	PROPN
easat-9180	249	10	,	,	PUNCT
easat-9180	249	11	m.	m.	NOUN
easat-9180	249	12	a.	a.	PROPN
easat-9180	249	13	qureshi	qureshi	PROPN
easat-9180	249	14	,	,	PUNCT
easat-9180	249	15	and	and	CCONJ
easat-9180	249	16	a.	a.	PROPN
easat-9180	249	17	s.	s.	PROPN
easat-9180	249	18	dahri	dahri	PROPN
easat-9180	249	19	,	,	PUNCT
easat-9180	249	20	"	"	PUNCT
easat-9180	249	21	internet	internet	NOUN
easat-9180	249	22	banking	banking	NOUN
easat-9180	249	23	service	service	NOUN
easat-9180	249	24	quality	quality	NOUN
easat-9180	249	25	,	,	PUNCT
easat-9180	249	26	e	e	NOUN
easat-9180	249	27	-	-	NOUN
easat-9180	249	28	customer	customer	NOUN
easat-9180	249	29	satisfaction	satisfaction	NOUN
easat-9180	249	30	and	and	CCONJ
easat-9180	249	31	loyalty	loyalty	NOUN
easat-9180	249	32	:	:	PUNCT
easat-9180	249	33	the	the	DET
easat-9180	249	34	modified	modified	ADJ
easat-9180	249	35	e	e	ADJ
easat-9180	249	36	-	-	ADJ
easat-9180	249	37	servqual	servqual	ADJ
easat-9180	249	38	model	model	NOUN
easat-9180	249	39	,	,	PUNCT
easat-9180	249	40	"	"	PUNCT
easat-9180	249	41	the	the	DET
easat-9180	249	42	tqm	tqm	ADJ
easat-9180	249	43	journal	journal	NOUN
easat-9180	249	44	,	,	PUNCT
easat-9180	249	45	vol	vol	NOUN
easat-9180	249	46	.	.	PROPN
easat-9180	249	47	32	32	NUM
easat-9180	249	48	,	,	PUNCT
easat-9180	249	49	no	no	INTJ
easat-9180	249	50	.	.	NOUN
easat-9180	249	51	6	6	NUM
easat-9180	249	52	,	,	PUNCT
easat-9180	249	53	pp	pp	ADJ
easat-9180	249	54	.	.	PUNCT
easat-9180	250	1	1443	1443	NUM
easat-9180	250	2	-	-	SYM
easat-9180	250	3	1466	1466	NUM
easat-9180	250	4	,	,	PUNCT
easat-9180	250	5	2020	2020	NUM
easat-9180	250	6	.	.	PUNCT
easat-9180	250	7	https://doi.org/10.1108/tqm-02-2020-0019	https://doi.org/10.1108/tqm-02-2020-0019	X
easat-9180	251	1	[	[	X
easat-9180	251	2	27	27	NUM
easat-9180	251	3	]	]	X
easat-9180	251	4	z.	z.	PROPN
easat-9180	251	5	alzaydi	alzaydi	VERB
easat-9180	251	6	,	,	PUNCT
easat-9180	251	7	"	"	PUNCT
easat-9180	251	8	examining	examine	VERB
easat-9180	251	9	the	the	DET
easat-9180	251	10	mediating	mediate	VERB
easat-9180	251	11	effect	effect	NOUN
easat-9180	251	12	of	of	ADP
easat-9180	251	13	multi	multi	ADJ
easat-9180	251	14	-	-	ADJ
easat-9180	251	15	channel	channel	NOUN
easat-9180	251	16	integration	integration	NOUN
easat-9180	251	17	quality	quality	NOUN
easat-9180	251	18	in	in	ADP
easat-9180	251	19	the	the	DET
easat-9180	251	20	relationship	relationship	NOUN
easat-9180	251	21	with	with	ADP
easat-9180	251	22	service	service	NOUN
easat-9180	251	23	quality	quality	NOUN
easat-9180	251	24	,	,	PUNCT
easat-9180	251	25	customer	customer	NOUN
easat-9180	251	26	satisfaction	satisfaction	NOUN
easat-9180	251	27	and	and	CCONJ
easat-9180	251	28	customer	customer	NOUN
easat-9180	251	29	loyalty	loyalty	NOUN
easat-9180	251	30	in	in	ADP
easat-9180	251	31	the	the	DET
easat-9180	251	32	saudi	saudi	ADJ
easat-9180	251	33	banking	banking	NOUN
easat-9180	251	34	sector	sector	NOUN
easat-9180	251	35	,	,	PUNCT
easat-9180	251	36	"	"	PUNCT
easat-9180	251	37	management	management	NOUN
easat-9180	251	38	&	&	CCONJ
easat-9180	251	39	sustainability	sustainability	PROPN
easat-9180	251	40	:	:	PUNCT
easat-9180	251	41	an	an	DET
easat-9180	251	42	arab	arab	ADJ
easat-9180	251	43	review	review	NOUN
easat-9180	251	44	,	,	PUNCT
easat-9180	251	45	vol	vol	NOUN
easat-9180	251	46	.	.	PROPN
easat-9180	252	1	3	3	NUM
easat-9180	252	2	,	,	PUNCT
easat-9180	252	3	no	no	INTJ
easat-9180	252	4	.	.	NOUN
easat-9180	252	5	2	2	NUM
easat-9180	252	6	,	,	PUNCT
easat-9180	252	7	pp	pp	ADJ
easat-9180	252	8	.	.	PUNCT
easat-9180	253	1	132	132	NUM
easat-9180	253	2	-	-	SYM
easat-9180	253	3	149	149	NUM
easat-9180	253	4	,	,	PUNCT
easat-9180	253	5	2023	2023	NUM
easat-9180	253	6	.	.	PUNCT
easat-9180	254	1	https://doi.org/10.1108/msar-12-2022-0061	https://doi.org/10.1108/msar-12-2022-0061	PROPN
easat-9180	255	1	[	[	X
easat-9180	255	2	28	28	NUM
easat-9180	255	3	]	]	X
easat-9180	255	4	p.	p.	PROPN
easat-9180	255	5	andri	andri	PROPN
easat-9180	255	6	,	,	PUNCT
easat-9180	255	7	f.	f.	PROPN
easat-9180	255	8	jasfar	jasfar	PROPN
easat-9180	255	9	,	,	PUNCT
easat-9180	255	10	and	and	CCONJ
easat-9180	255	11	r.	r.	PROPN
easat-9180	255	12	kristaung	kristaung	PROPN
easat-9180	255	13	,	,	PUNCT
easat-9180	255	14	"	"	PUNCT
easat-9180	255	15	effect	effect	NOUN
easat-9180	255	16	of	of	ADP
easat-9180	255	17	product	product	NOUN
easat-9180	255	18	,	,	PUNCT
easat-9180	255	19	distribution	distribution	NOUN
easat-9180	255	20	and	and	CCONJ
easat-9180	255	21	service	service	NOUN
easat-9180	255	22	quality	quality	NOUN
easat-9180	255	23	on	on	ADP
easat-9180	255	24	customer	customer	NOUN
easat-9180	255	25	loyalty	loyalty	NOUN
easat-9180	255	26	through	through	ADP
easat-9180	255	27	customer	customer	NOUN
easat-9180	255	28	satisfaction	satisfaction	NOUN
easat-9180	255	29	at	at	ADP
easat-9180	255	30	indonesian	indonesian	ADJ
easat-9180	255	31	marketplace	marketplace	NOUN
easat-9180	255	32	,	,	PUNCT
easat-9180	255	33	"	"	PUNCT
easat-9180	255	34	devotion	devotion	NOUN
easat-9180	255	35	:	:	PUNCT
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easat-9180	255	37	of	of	ADP
easat-9180	255	38	research	research	NOUN
easat-9180	255	39	and	and	CCONJ
easat-9180	255	40	community	community	NOUN
easat-9180	255	41	service	service	NOUN
easat-9180	255	42	,	,	PUNCT
easat-9180	255	43	vol	vol	NOUN
easat-9180	255	44	.	.	PROPN
easat-9180	256	1	3	3	NUM
easat-9180	256	2	,	,	PUNCT
easat-9180	256	3	no	no	INTJ
easat-9180	256	4	.	.	NOUN
easat-9180	256	5	4	4	NUM
easat-9180	256	6	,	,	PUNCT
easat-9180	256	7	pp	pp	ADJ
easat-9180	256	8	.	.	PUNCT
easat-9180	257	1	321	321	NUM
easat-9180	257	2	-	-	SYM
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