id	keyword
easat-10674	quality
easat-10674	service
easat-10674	service quality
easat-10674	satisfaction
easat-10674	chatbots
easat-10674	user
easat-10674	trust
easat-10674	vol
easat-10674	model
easat-10674	customer
easat-10674	information
easat-10674	user satisfaction
easat-10674	research
easat-10674	customer service
easat-10674	information quality
easat-10674	system
easat-10674	intention
easat-10674	human
easat-10674	technology