id	keyword
easat-11491	et al
easat-11491	management
easat-11491	service
easat-11491	vol
easat-11491	technology
easat-11491	itil
easat-11491	itsm
easat-11491	information
easat-11491	adoption
easat-11491	cobit
easat-11491	international
easat-11491	studies
easat-11491	problems
easat-11491	processes
easat-11491	frameworks
easat-11491	study
easat-11491	rojas