id	keyword
easat-8723	online
easat-8723	shopping
easat-8723	return
easat-8723	consumers
easat-8723	intention
easat-8723	quality
easat-8723	vol
easat-8723	service
easat-8723	factor
easat-8723	research
easat-8723	impact
easat-8723	policy