id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
el-356	Decker, Emy Nelson	‘Whose Line Is It Anyway?’ Using Improvisation to Hone Library Employees’ Customer Service Skills	2020	11	.pdf	application/pdf	4987	243	38	Education Libraries, 43:1 (2020) © Education Division, Special Library Association 7 Participants in improvisation customer service training have to react together in the moment, with no preparation time, to deliver a response that directly addresses the prompt as it is given. This article offers a unique approach, focusing on the Classical definition of improvisation and its value as a poignant tool toward improving library customer service.	cache/el-356.pdf	txt/el-356.txt