id	sid	tid	token	lemma	pos
el-356	1	1	whitehead	whitehead	PROPN
el-356	1	2	,	,	PUNCT
el-356	1	3	marian	marian	PROPN
el-356	1	4	r	r	PROPN
el-356	1	5	education	education	NOUN
el-356	1	6	libraries	library	NOUN
el-356	1	7	,	,	PUNCT
el-356	1	8	43:1	43:1	NUM
el-356	1	9	(	(	PUNCT
el-356	1	10	2020	2020	NUM
el-356	1	11	)	)	PUNCT
el-356	1	12	©	©	PROPN
el-356	1	13	education	education	NOUN
el-356	1	14	division	division	NOUN
el-356	1	15	,	,	PUNCT
el-356	1	16	special	special	ADJ
el-356	1	17	library	library	NOUN
el-356	1	18	association	association	NOUN
el-356	1	19	1	1	NUM
el-356	1	20	research	research	NOUN
el-356	1	21	article	article	NOUN
el-356	1	22	‘	'	PUNCT
el-356	1	23	whose	whose	DET
el-356	1	24	line	line	NOUN
el-356	1	25	is	be	AUX
el-356	1	26	it	it	PRON
el-356	1	27	anyway	anyway	ADV
el-356	1	28	?	?	PUNCT
el-356	1	29	’	'	PUNCT
el-356	1	30	using	use	VERB
el-356	1	31	improvisation	improvisation	NOUN
el-356	1	32	to	to	ADP
el-356	1	33	hone	hone	NOUN
el-356	1	34	library	library	PROPN
el-356	1	35	employees	employee	NOUN
el-356	1	36	’	’	PART
el-356	1	37	customer	customer	NOUN
el-356	1	38	service	service	NOUN
el-356	1	39	skills	skill	NOUN
el-356	1	40	emy	emy	PROPN
el-356	1	41	nelson	nelson	PROPN
el-356	1	42	decker1	decker1	PROPN
el-356	1	43	associate	associate	NOUN
el-356	1	44	dean	dean	PROPN
el-356	1	45	for	for	ADP
el-356	1	46	research	research	PROPN
el-356	1	47	&	&	CCONJ
el-356	1	48	user	user	PROPN
el-356	1	49	services	services	PROPN
el-356	1	50	,	,	PUNCT
el-356	1	51	university	university	PROPN
el-356	1	52	of	of	ADP
el-356	1	53	alabama	alabama	PROPN
el-356	1	54	libraries	libraries	PROPN
el-356	1	55	,	,	PUNCT
el-356	1	56	tuscaloosa	tuscaloosa	PROPN
el-356	1	57	,	,	PUNCT
el-356	1	58	al	al	PROPN
el-356	1	59	,	,	PUNCT
el-356	1	60	usa	usa	PROPN
el-356	1	61	abstract	abstract	ADJ
el-356	1	62	improvisation	improvisation	NOUN
el-356	1	63	is	be	AUX
el-356	1	64	an	an	DET
el-356	1	65	effective	effective	ADJ
el-356	1	66	tool	tool	NOUN
el-356	1	67	for	for	ADP
el-356	1	68	developing	develop	VERB
el-356	1	69	actors	actor	NOUN
el-356	1	70	’	’	PART
el-356	1	71	skills	skill	NOUN
el-356	1	72	.	.	PUNCT
el-356	2	1	it	it	PRON
el-356	2	2	can	can	AUX
el-356	2	3	also	also	ADV
el-356	2	4	be	be	AUX
el-356	2	5	a	a	DET
el-356	2	6	powerful	powerful	ADJ
el-356	2	7	and	and	CCONJ
el-356	2	8	unique	unique	ADJ
el-356	2	9	means	mean	NOUN
el-356	2	10	for	for	ADP
el-356	2	11	enhancing	enhance	VERB
el-356	2	12	customer	customer	NOUN
el-356	2	13	service	service	NOUN
el-356	2	14	skills	skill	NOUN
el-356	2	15	in	in	ADP
el-356	2	16	the	the	DET
el-356	2	17	contemporary	contemporary	ADJ
el-356	2	18	academic	academic	PROPN
el-356	2	19	library	library	PROPN
el-356	2	20	environment	environment	NOUN
el-356	2	21	.	.	PUNCT
el-356	3	1	interactions	interaction	NOUN
el-356	3	2	between	between	ADP
el-356	3	3	library	library	NOUN
el-356	3	4	users	user	NOUN
el-356	3	5	and	and	CCONJ
el-356	3	6	librarians	librarians	PROPN
el-356	3	7	/	/	SYM
el-356	3	8	library	library	NOUN
el-356	3	9	staff	staff	NOUN
el-356	3	10	can	can	AUX
el-356	3	11	often	often	ADV
el-356	3	12	be	be	AUX
el-356	3	13	complicated	complicate	VERB
el-356	3	14	and	and	CCONJ
el-356	3	15	require	require	VERB
el-356	3	16	excellent	excellent	ADJ
el-356	3	17	listening	listening	NOUN
el-356	3	18	and	and	CCONJ
el-356	3	19	communication	communication	NOUN
el-356	3	20	skills	skill	NOUN
el-356	3	21	.	.	PUNCT
el-356	4	1	this	this	DET
el-356	4	2	article	article	NOUN
el-356	4	3	explores	explore	VERB
el-356	4	4	how	how	SCONJ
el-356	4	5	improvisation	improvisation	NOUN
el-356	4	6	training	training	NOUN
el-356	4	7	can	can	AUX
el-356	4	8	help	help	VERB
el-356	4	9	reinforce	reinforce	VERB
el-356	4	10	customer	customer	NOUN
el-356	4	11	service	service	NOUN
el-356	4	12	skills	skill	NOUN
el-356	4	13	while	while	SCONJ
el-356	4	14	also	also	ADV
el-356	4	15	enhancing	enhance	VERB
el-356	4	16	team	team	NOUN
el-356	4	17	building	building	NOUN
el-356	4	18	,	,	PUNCT
el-356	4	19	team	team	NOUN
el-356	4	20	cohesion	cohesion	NOUN
el-356	4	21	,	,	PUNCT
el-356	4	22	and	and	CCONJ
el-356	4	23	interpersonal	interpersonal	ADJ
el-356	4	24	engagement	engagement	NOUN
el-356	4	25	skills	skill	NOUN
el-356	4	26	for	for	ADP
el-356	4	27	these	these	DET
el-356	4	28	library	library	ADJ
el-356	4	29	employees	employee	NOUN
el-356	4	30	.	.	PUNCT
el-356	5	1	such	such	ADJ
el-356	5	2	exercises	exercise	NOUN
el-356	5	3	are	be	AUX
el-356	5	4	not	not	PART
el-356	5	5	only	only	ADV
el-356	5	6	enjoyable	enjoyable	ADJ
el-356	5	7	and	and	CCONJ
el-356	5	8	entertaining	entertaining	ADJ
el-356	5	9	for	for	ADP
el-356	5	10	library	library	ADJ
el-356	5	11	employees	employee	NOUN
el-356	5	12	,	,	PUNCT
el-356	5	13	they	they	PRON
el-356	5	14	also	also	ADV
el-356	5	15	help	help	VERB
el-356	5	16	develop	develop	VERB
el-356	5	17	essential	essential	ADJ
el-356	5	18	skills	skill	NOUN
el-356	5	19	which	which	PRON
el-356	5	20	enhance	enhance	VERB
el-356	5	21	their	their	PRON
el-356	5	22	customer	customer	NOUN
el-356	5	23	service	service	NOUN
el-356	5	24	interactions	interaction	NOUN
el-356	5	25	.	.	PUNCT
el-356	6	1	keywords	keyword	NOUN
el-356	6	2	:	:	PUNCT
el-356	6	3	improvisation	improvisation	NOUN
el-356	6	4	;	;	PUNCT
el-356	6	5	training	training	NOUN
el-356	6	6	;	;	PUNCT
el-356	6	7	customer	customer	NOUN
el-356	6	8	service	service	NOUN
el-356	6	9	;	;	PUNCT
el-356	6	10	librarians	librarian	NOUN
el-356	6	11	;	;	PUNCT
el-356	6	12	library	library	ADJ
el-356	6	13	staff	staff	NOUN
el-356	6	14	;	;	PUNCT
el-356	6	15	library	library	ADJ
el-356	6	16	employees	employee	NOUN
el-356	6	17	;	;	PUNCT
el-356	6	18	skills	skill	NOUN
el-356	6	19	development	development	NOUN
el-356	6	20	;	;	PUNCT
el-356	6	21	team	team	NOUN
el-356	6	22	building	building	NOUN
el-356	6	23	;	;	PUNCT
el-356	6	24	interpersonal	interpersonal	ADJ
el-356	6	25	skills	skill	NOUN
el-356	6	26	;	;	PUNCT
el-356	6	27	innovation	innovation	NOUN
el-356	6	28	1	1	NUM
el-356	6	29	emy	emy	PROPN
el-356	6	30	nelson	nelson	PROPN
el-356	6	31	decker	decker	PROPN
el-356	6	32	is	be	AUX
el-356	6	33	the	the	DET
el-356	6	34	associate	associate	ADJ
el-356	6	35	dean	dean	NOUN
el-356	6	36	for	for	ADP
el-356	6	37	research	research	PROPN
el-356	6	38	&	&	CCONJ
el-356	6	39	user	user	NOUN
el-356	6	40	services	service	NOUN
el-356	6	41	at	at	ADP
el-356	6	42	the	the	DET
el-356	6	43	university	university	PROPN
el-356	6	44	of	of	ADP
el-356	6	45	alabama	alabama	PROPN
el-356	6	46	libraries	library	NOUN
el-356	6	47	.	.	PUNCT
el-356	7	1	she	she	PRON
el-356	7	2	holds	hold	VERB
el-356	7	3	an	an	DET
el-356	7	4	mlis	mlis	NOUN
el-356	7	5	from	from	ADP
el-356	7	6	valdosta	valdosta	PROPN
el-356	7	7	state	state	PROPN
el-356	7	8	university	university	PROPN
el-356	7	9	and	and	CCONJ
el-356	7	10	an	an	DET
el-356	7	11	ma	ma	PROPN
el-356	7	12	in	in	ADP
el-356	7	13	art	art	NOUN
el-356	7	14	history	history	NOUN
el-356	7	15	from	from	ADP
el-356	7	16	the	the	DET
el-356	7	17	university	university	NOUN
el-356	7	18	of	of	ADP
el-356	7	19	chicago	chicago	PROPN
el-356	7	20	.	.	PUNCT
el-356	8	1	emy	emy	PROPN
el-356	8	2	’s	’s	PART
el-356	8	3	current	current	ADJ
el-356	8	4	research	research	NOUN
el-356	8	5	interests	interest	NOUN
el-356	8	6	are	be	AUX
el-356	8	7	centered	center	VERB
el-356	8	8	on	on	ADP
el-356	8	9	leadership	leadership	NOUN
el-356	8	10	and	and	CCONJ
el-356	8	11	team	team	NOUN
el-356	8	12	building	building	NOUN
el-356	8	13	,	,	PUNCT
el-356	8	14	professional	professional	ADJ
el-356	8	15	development	development	NOUN
el-356	8	16	,	,	PUNCT
el-356	8	17	and	and	CCONJ
el-356	8	18	reimagining	reimagine	VERB
el-356	8	19	library	library	NOUN
el-356	8	20	services	service	NOUN
el-356	8	21	toward	toward	ADP
el-356	8	22	a	a	DET
el-356	8	23	greater	great	ADJ
el-356	8	24	focus	focus	NOUN
el-356	8	25	on	on	ADP
el-356	8	26	user	user	NOUN
el-356	8	27	engagement	engagement	NOUN
el-356	8	28	and	and	CCONJ
el-356	8	29	the	the	DET
el-356	8	30	needs	need	NOUN
el-356	8	31	of	of	ADP
el-356	8	32	digital	digital	ADJ
el-356	8	33	thinkers	thinker	NOUN
el-356	8	34	.	.	PUNCT
el-356	9	1	in	in	ADP
el-356	9	2	addition	addition	NOUN
el-356	9	3	to	to	ADP
el-356	9	4	presenting	present	VERB
el-356	9	5	in	in	ADP
el-356	9	6	venues	venue	NOUN
el-356	9	7	such	such	ADJ
el-356	9	8	as	as	ADP
el-356	9	9	the	the	DET
el-356	9	10	american	american	PROPN
el-356	9	11	library	library	PROPN
el-356	9	12	association	association	PROPN
el-356	9	13	and	and	CCONJ
el-356	9	14	the	the	DET
el-356	9	15	association	association	NOUN
el-356	9	16	of	of	ADP
el-356	9	17	college	college	PROPN
el-356	9	18	&	&	CCONJ
el-356	9	19	research	research	NOUN
el-356	9	20	libraries	library	NOUN
el-356	9	21	,	,	PUNCT
el-356	9	22	she	she	PRON
el-356	9	23	has	have	AUX
el-356	9	24	published	publish	VERB
el-356	9	25	numerous	numerous	ADJ
el-356	9	26	refereed	refereed	ADJ
el-356	9	27	journal	journal	NOUN
el-356	9	28	articles	article	NOUN
el-356	9	29	and	and	CCONJ
el-356	9	30	book	book	NOUN
el-356	9	31	chapters	chapter	NOUN
el-356	9	32	within	within	ADP
el-356	9	33	the	the	DET
el-356	9	34	library	library	ADJ
el-356	9	35	field	field	NOUN
el-356	9	36	.	.	PUNCT
el-356	10	1	emy	emy	PROPN
el-356	10	2	is	be	AUX
el-356	10	3	also	also	ADV
el-356	10	4	the	the	DET
el-356	10	5	co	co	NOUN
el-356	10	6	-	-	NOUN
el-356	10	7	author	author	NOUN
el-356	10	8	of	of	ADP
el-356	10	9	engaging	engage	VERB
el-356	10	10	design	design	NOUN
el-356	10	11	:	:	PUNCT
el-356	10	12	creating	create	VERB
el-356	10	13	libraries	library	NOUN
el-356	10	14	for	for	ADP
el-356	10	15	modern	modern	ADJ
el-356	10	16	users	user	NOUN
el-356	10	17	and	and	CCONJ
el-356	10	18	the	the	DET
el-356	10	19	co	co	NOUN
el-356	10	20	-	-	NOUN
el-356	10	21	editor	editor	NOUN
el-356	10	22	of	of	ADP
el-356	10	23	the	the	DET
el-356	10	24	handbook	handbook	NOUN
el-356	10	25	of	of	ADP
el-356	10	26	research	research	NOUN
el-356	10	27	on	on	ADP
el-356	10	28	disaster	disaster	NOUN
el-356	10	29	management	management	NOUN
el-356	10	30	and	and	CCONJ
el-356	10	31	contingency	contingency	NOUN
el-356	10	32	planning	planning	NOUN
el-356	10	33	in	in	ADP
el-356	10	34	modern	modern	ADJ
el-356	10	35	libraries	library	NOUN
el-356	10	36	.	.	PUNCT
el-356	11	1	orcid	orcid	NOUN
el-356	11	2	0000	0000	NUM
el-356	11	3	-	-	PUNCT
el-356	11	4	0002	0002	NUM
el-356	11	5	-	-	PUNCT
el-356	11	6	4552	4552	NUM
el-356	11	7	-	-	SYM
el-356	11	8	7274	7274	NUM
el-356	11	9	education	education	NOUN
el-356	11	10	libraries	library	NOUN
el-356	11	11	,	,	PUNCT
el-356	11	12	43:1	43:1	NUM
el-356	11	13	(	(	PUNCT
el-356	11	14	2020	2020	NUM
el-356	11	15	)	)	PUNCT
el-356	11	16	©	©	PROPN
el-356	11	17	education	education	NOUN
el-356	11	18	division	division	NOUN
el-356	11	19	,	,	PUNCT
el-356	11	20	special	special	ADJ
el-356	11	21	library	library	NOUN
el-356	11	22	association	association	NOUN
el-356	11	23	2	2	NUM
el-356	11	24	introduction	introduction	NOUN
el-356	11	25	user	user	NOUN
el-356	11	26	satisfaction	satisfaction	NOUN
el-356	11	27	with	with	ADP
el-356	11	28	an	an	DET
el-356	11	29	academic	academic	ADJ
el-356	11	30	library	library	NOUN
el-356	11	31	is	be	AUX
el-356	11	32	normally	normally	ADV
el-356	11	33	predicated	predicate	VERB
el-356	11	34	upon	upon	SCONJ
el-356	11	35	experiences	experience	NOUN
el-356	11	36	with	with	ADP
el-356	11	37	librarians	librarian	NOUN
el-356	11	38	and	and	CCONJ
el-356	11	39	library	library	NOUN
el-356	11	40	staff	staff	NOUN
el-356	11	41	(	(	PUNCT
el-356	11	42	note	note	NOUN
el-356	11	43	:	:	PUNCT
el-356	11	44	“	"	PUNCT
el-356	11	45	library	library	ADJ
el-356	11	46	employees	employee	NOUN
el-356	11	47	”	"	PUNCT
el-356	11	48	for	for	ADP
el-356	11	49	the	the	DET
el-356	11	50	duration	duration	NOUN
el-356	11	51	of	of	ADP
el-356	11	52	this	this	DET
el-356	11	53	article	article	NOUN
el-356	11	54	)	)	PUNCT
el-356	11	55	(	(	PUNCT
el-356	11	56	hossain	hossain	PROPN
el-356	11	57	,	,	PUNCT
el-356	11	58	2016	2016	NUM
el-356	11	59	)	)	PUNCT
el-356	11	60	.	.	PUNCT
el-356	12	1	but	but	CCONJ
el-356	12	2	,	,	PUNCT
el-356	12	3	these	these	DET
el-356	12	4	interactions	interaction	NOUN
el-356	12	5	between	between	ADP
el-356	12	6	users	user	NOUN
el-356	12	7	and	and	CCONJ
el-356	12	8	library	library	NOUN
el-356	12	9	employees	employee	NOUN
el-356	12	10	can	can	AUX
el-356	12	11	be	be	AUX
el-356	12	12	complicated	complicate	VERB
el-356	12	13	and	and	CCONJ
el-356	12	14	require	require	VERB
el-356	12	15	excellent	excellent	ADJ
el-356	12	16	listening	listening	NOUN
el-356	12	17	and	and	CCONJ
el-356	12	18	communication	communication	NOUN
el-356	12	19	skills	skill	NOUN
el-356	12	20	on	on	ADP
el-356	12	21	the	the	DET
el-356	12	22	part	part	NOUN
el-356	12	23	of	of	ADP
el-356	12	24	the	the	DET
el-356	12	25	person	person	NOUN
el-356	12	26	receiving	receive	VERB
el-356	12	27	the	the	DET
el-356	12	28	query	query	NOUN
el-356	12	29	.	.	PUNCT
el-356	13	1	in	in	ADP
el-356	13	2	the	the	DET
el-356	13	3	academic	academic	ADJ
el-356	13	4	library	library	NOUN
el-356	13	5	setting	setting	NOUN
el-356	13	6	,	,	PUNCT
el-356	13	7	customer	customer	NOUN
el-356	13	8	service	service	NOUN
el-356	13	9	interactions	interaction	NOUN
el-356	13	10	frequently	frequently	ADV
el-356	13	11	begin	begin	VERB
el-356	13	12	with	with	ADP
el-356	13	13	a	a	DET
el-356	13	14	question	question	NOUN
el-356	13	15	outside	outside	ADP
el-356	13	16	the	the	DET
el-356	13	17	range	range	NOUN
el-356	13	18	of	of	ADP
el-356	13	19	a	a	DET
el-356	13	20	library	library	NOUN
el-356	13	21	employee	employee	NOUN
el-356	13	22	’s	’s	PART
el-356	13	23	knowledge	knowledge	NOUN
el-356	13	24	base	base	NOUN
el-356	13	25	or	or	CCONJ
el-356	13	26	are	be	AUX
el-356	13	27	asked	ask	VERB
el-356	13	28	in	in	ADP
el-356	13	29	a	a	DET
el-356	13	30	way	way	NOUN
el-356	13	31	that	that	PRON
el-356	13	32	is	be	AUX
el-356	13	33	ambiguous	ambiguous	ADJ
el-356	13	34	.	.	PUNCT
el-356	14	1	acting	act	VERB
el-356	14	2	,	,	PUNCT
el-356	14	3	in	in	ADP
el-356	14	4	the	the	DET
el-356	14	5	theatrical	theatrical	ADJ
el-356	14	6	sense	sense	NOUN
el-356	14	7	,	,	PUNCT
el-356	14	8	and	and	CCONJ
el-356	14	9	the	the	DET
el-356	14	10	art	art	NOUN
el-356	14	11	of	of	ADP
el-356	14	12	providing	provide	VERB
el-356	14	13	excellent	excellent	ADJ
el-356	14	14	customer	customer	NOUN
el-356	14	15	service	service	NOUN
el-356	14	16	in	in	ADP
el-356	14	17	the	the	DET
el-356	14	18	library	library	NOUN
el-356	14	19	environment	environment	NOUN
el-356	14	20	have	have	VERB
el-356	14	21	many	many	ADJ
el-356	14	22	facets	facet	NOUN
el-356	14	23	in	in	ADP
el-356	14	24	common	common	ADJ
el-356	14	25	.	.	PUNCT
el-356	15	1	in	in	ADP
el-356	15	2	each	each	PRON
el-356	15	3	,	,	PUNCT
el-356	15	4	practitioners	practitioner	NOUN
el-356	15	5	must	must	AUX
el-356	15	6	be	be	AUX
el-356	15	7	able	able	ADJ
el-356	15	8	to	to	PART
el-356	15	9	listen	listen	VERB
el-356	15	10	to	to	PART
el-356	15	11	learn	learn	VERB
el-356	15	12	(	(	PUNCT
el-356	15	13	without	without	ADP
el-356	15	14	judgement	judgement	NOUN
el-356	15	15	)	)	PUNCT
el-356	15	16	as	as	SCONJ
el-356	15	17	to	to	ADP
el-356	15	18	what	what	PRON
el-356	15	19	is	be	AUX
el-356	15	20	being	be	AUX
el-356	15	21	said	say	VERB
el-356	15	22	,	,	PUNCT
el-356	15	23	respond	respond	VERB
el-356	15	24	appropriately	appropriately	ADV
el-356	15	25	,	,	PUNCT
el-356	15	26	and	and	CCONJ
el-356	15	27	uphold	uphold	VERB
el-356	15	28	a	a	DET
el-356	15	29	certain	certain	ADJ
el-356	15	30	“	"	PUNCT
el-356	15	31	keeping	keep	VERB
el-356	15	32	in	in	ADP
el-356	15	33	character	character	NOUN
el-356	15	34	”	"	PUNCT
el-356	15	35	demeanor	demeanor	NOUN
el-356	15	36	.	.	PUNCT
el-356	16	1	just	just	ADV
el-356	16	2	as	as	SCONJ
el-356	16	3	improvisation	improvisation	NOUN
el-356	16	4	training	training	NOUN
el-356	16	5	can	can	AUX
el-356	16	6	help	help	VERB
el-356	16	7	actors	actor	NOUN
el-356	16	8	build	build	VERB
el-356	16	9	acting	acting	NOUN
el-356	16	10	skills	skill	NOUN
el-356	16	11	,	,	PUNCT
el-356	16	12	so	so	ADV
el-356	16	13	too	too	ADV
el-356	16	14	can	can	AUX
el-356	16	15	it	it	PRON
el-356	16	16	help	help	VERB
el-356	16	17	librarians	librarian	NOUN
el-356	16	18	develop	develop	VERB
el-356	16	19	interpersonal	interpersonal	ADJ
el-356	16	20	engagement	engagement	NOUN
el-356	16	21	skills	skill	NOUN
el-356	16	22	and	and	CCONJ
el-356	16	23	aide	aide	PROPN
el-356	16	24	library	library	NOUN
el-356	16	25	employees	employee	NOUN
el-356	16	26	in	in	ADP
el-356	16	27	adopting	adopt	VERB
el-356	16	28	the	the	DET
el-356	16	29	role	role	NOUN
el-356	16	30	of	of	ADP
el-356	16	31	the	the	DET
el-356	16	32	knowledgeable	knowledgeable	ADJ
el-356	16	33	and	and	CCONJ
el-356	16	34	helpful	helpful	ADJ
el-356	16	35	information	information	NOUN
el-356	16	36	guide	guide	NOUN
el-356	16	37	.	.	PUNCT
el-356	17	1	improvisation	improvisation	NOUN
el-356	17	2	exercises	exercise	NOUN
el-356	17	3	are	be	AUX
el-356	17	4	an	an	DET
el-356	17	5	innovative	innovative	ADJ
el-356	17	6	training	training	NOUN
el-356	17	7	method	method	NOUN
el-356	17	8	in	in	ADP
el-356	17	9	academic	academic	ADJ
el-356	17	10	libraries	library	NOUN
el-356	17	11	,	,	PUNCT
el-356	17	12	building	build	VERB
el-356	17	13	collaboration	collaboration	NOUN
el-356	17	14	that	that	PRON
el-356	17	15	is	be	AUX
el-356	17	16	novel	novel	ADJ
el-356	17	17	for	for	ADP
el-356	17	18	the	the	DET
el-356	17	19	participants	participant	NOUN
el-356	17	20	and	and	CCONJ
el-356	17	21	,	,	PUNCT
el-356	17	22	as	as	ADP
el-356	17	23	a	a	DET
el-356	17	24	by	by	ADP
el-356	17	25	-	-	PUNCT
el-356	17	26	product	product	NOUN
el-356	17	27	,	,	PUNCT
el-356	17	28	entertaining	entertain	VERB
el-356	17	29	for	for	ADP
el-356	17	30	any	any	DET
el-356	17	31	onlookers	onlooker	NOUN
el-356	17	32	.	.	PUNCT
el-356	18	1	when	when	SCONJ
el-356	18	2	enhanced	enhance	VERB
el-356	18	3	customer	customer	NOUN
el-356	18	4	service	service	NOUN
el-356	18	5	and	and	CCONJ
el-356	18	6	increased	increase	VERB
el-356	18	7	team	team	NOUN
el-356	18	8	cohesion	cohesion	NOUN
el-356	18	9	and	and	CCONJ
el-356	18	10	communication	communication	NOUN
el-356	18	11	are	be	AUX
el-356	18	12	desired	desire	VERB
el-356	18	13	,	,	PUNCT
el-356	18	14	improvisation	improvisation	NOUN
el-356	18	15	exercises	exercise	NOUN
el-356	18	16	reach	reach	VERB
el-356	18	17	beyond	beyond	ADP
el-356	18	18	the	the	DET
el-356	18	19	traditional	traditional	ADJ
el-356	18	20	team	team	NOUN
el-356	18	21	building	building	NOUN
el-356	18	22	exercises	exercise	NOUN
el-356	18	23	and	and	CCONJ
el-356	18	24	offer	offer	VERB
el-356	18	25	a	a	DET
el-356	18	26	true	true	ADJ
el-356	18	27	skills	skill	NOUN
el-356	18	28	-	-	PUNCT
el-356	18	29	building	building	NOUN
el-356	18	30	opportunity	opportunity	NOUN
el-356	18	31	,	,	PUNCT
el-356	18	32	based	base	VERB
el-356	18	33	upon	upon	SCONJ
el-356	18	34	vulnerability	vulnerability	NOUN
el-356	18	35	and	and	CCONJ
el-356	18	36	trust	trust	NOUN
el-356	18	37	.	.	PUNCT
el-356	19	1	because	because	SCONJ
el-356	19	2	of	of	ADP
el-356	19	3	these	these	DET
el-356	19	4	characteristics	characteristic	NOUN
el-356	19	5	,	,	PUNCT
el-356	19	6	customer	customer	NOUN
el-356	19	7	service	service	NOUN
el-356	19	8	training	training	NOUN
el-356	19	9	that	that	PRON
el-356	19	10	utilizes	utilize	VERB
el-356	19	11	improvisation	improvisation	NOUN
el-356	19	12	can	can	AUX
el-356	19	13	also	also	ADV
el-356	19	14	promote	promote	VERB
el-356	19	15	increased	increased	ADJ
el-356	19	16	comfort	comfort	NOUN
el-356	19	17	between	between	ADP
el-356	19	18	colleagues	colleague	NOUN
el-356	19	19	,	,	PUNCT
el-356	19	20	and	and	CCONJ
el-356	19	21	a	a	DET
el-356	19	22	bolstered	bolster	VERB
el-356	19	23	confidence	confidence	NOUN
el-356	19	24	in	in	ADP
el-356	19	25	the	the	DET
el-356	19	26	trainees	trainee	NOUN
el-356	19	27	’	'	PUNCT
el-356	19	28	own	own	ADJ
el-356	19	29	ability	ability	NOUN
el-356	19	30	to	to	PART
el-356	19	31	provide	provide	VERB
el-356	19	32	excellent	excellent	ADJ
el-356	19	33	point	point	NOUN
el-356	19	34	-	-	PUNCT
el-356	19	35	of	of	ADP
el-356	19	36	-	-	PUNCT
el-356	19	37	need	need	NOUN
el-356	19	38	customer	customer	NOUN
el-356	19	39	service	service	NOUN
el-356	19	40	.	.	PUNCT
el-356	20	1	this	this	DET
el-356	20	2	article	article	NOUN
el-356	20	3	examines	examine	VERB
el-356	20	4	ways	way	NOUN
el-356	20	5	that	that	PRON
el-356	20	6	improvisation	improvisation	NOUN
el-356	20	7	training	training	NOUN
el-356	20	8	activities	activity	NOUN
el-356	20	9	enhance	enhance	VERB
el-356	20	10	customer	customer	NOUN
el-356	20	11	service	service	NOUN
el-356	20	12	skill	skill	NOUN
el-356	20	13	-	-	PUNCT
el-356	20	14	building	building	NOUN
el-356	20	15	while	while	SCONJ
el-356	20	16	improving	improve	VERB
el-356	20	17	the	the	DET
el-356	20	18	academic	academic	ADJ
el-356	20	19	library	library	NOUN
el-356	20	20	user	user	NOUN
el-356	20	21	experience	experience	NOUN
el-356	20	22	.	.	PUNCT
el-356	21	1	it	it	PRON
el-356	21	2	also	also	ADV
el-356	21	3	demonstrates	demonstrate	VERB
el-356	21	4	how	how	SCONJ
el-356	21	5	improvisation	improvisation	NOUN
el-356	21	6	exercises	exercise	NOUN
el-356	21	7	can	can	AUX
el-356	21	8	help	help	VERB
el-356	21	9	develop	develop	VERB
el-356	21	10	communication	communication	NOUN
el-356	21	11	and	and	CCONJ
el-356	21	12	collaboration	collaboration	NOUN
el-356	21	13	skills	skill	NOUN
el-356	21	14	among	among	ADP
el-356	21	15	library	library	ADJ
el-356	21	16	employees	employee	NOUN
el-356	21	17	.	.	PUNCT
el-356	22	1	moreover	moreover	ADV
el-356	22	2	,	,	PUNCT
el-356	22	3	it	it	PRON
el-356	22	4	provides	provide	VERB
el-356	22	5	ready	ready	ADJ
el-356	22	6	-	-	PUNCT
el-356	22	7	to	to	PART
el-356	22	8	-	-	PUNCT
el-356	22	9	implement	implement	VERB
el-356	22	10	examples	example	NOUN
el-356	22	11	of	of	ADP
el-356	22	12	improvisation	improvisation	NOUN
el-356	22	13	activities	activity	NOUN
el-356	22	14	that	that	PRON
el-356	22	15	will	will	AUX
el-356	22	16	enable	enable	VERB
el-356	22	17	librarians	librarian	NOUN
el-356	22	18	to	to	PART
el-356	22	19	augment	augment	VERB
el-356	22	20	their	their	PRON
el-356	22	21	existing	exist	VERB
el-356	22	22	customer	customer	NOUN
el-356	22	23	service	service	NOUN
el-356	22	24	training	training	NOUN
el-356	22	25	programs	program	NOUN
el-356	22	26	.	.	PUNCT
el-356	23	1	literature	literature	NOUN
el-356	23	2	review	review	NOUN
el-356	23	3	there	there	PRON
el-356	23	4	exists	exist	VERB
el-356	23	5	more	more	ADJ
el-356	23	6	than	than	ADP
el-356	23	7	one	one	NUM
el-356	23	8	understanding	understanding	NOUN
el-356	23	9	of	of	ADP
el-356	23	10	the	the	DET
el-356	23	11	term	term	NOUN
el-356	23	12	“	"	PUNCT
el-356	23	13	improvisation	improvisation	NOUN
el-356	23	14	.	.	PUNCT
el-356	23	15	”	"	PUNCT
el-356	24	1	improvisation	improvisation	NOUN
el-356	24	2	can	can	AUX
el-356	24	3	be	be	AUX
el-356	24	4	defined	define	VERB
el-356	24	5	as	as	ADP
el-356	24	6	a	a	DET
el-356	24	7	method	method	NOUN
el-356	24	8	of	of	ADP
el-356	24	9	marshalling	marshal	VERB
el-356	24	10	existing	exist	VERB
el-356	24	11	resources	resource	NOUN
el-356	24	12	to	to	PART
el-356	24	13	cope	cope	VERB
el-356	24	14	with	with	ADP
el-356	24	15	unforeseen	unforeseen	ADJ
el-356	24	16	or	or	CCONJ
el-356	24	17	unplanned	unplanned	ADJ
el-356	24	18	events	event	NOUN
el-356	24	19	(	(	PUNCT
el-356	24	20	christopoulos	christopoulo	NOUN
el-356	24	21	et	et	PROPN
el-356	24	22	al	al	PROPN
el-356	24	23	.	.	PROPN
el-356	24	24	,	,	PUNCT
el-356	24	25	2016	2016	NUM
el-356	24	26	)	)	PUNCT
el-356	24	27	.	.	PUNCT
el-356	25	1	and	and	CCONJ
el-356	25	2	,	,	PUNCT
el-356	25	3	in	in	ADP
el-356	25	4	fact	fact	NOUN
el-356	25	5	,	,	PUNCT
el-356	25	6	this	this	PRON
el-356	25	7	is	be	AUX
el-356	25	8	what	what	PRON
el-356	25	9	many	many	ADJ
el-356	25	10	librarians	librarian	NOUN
el-356	25	11	do	do	VERB
el-356	25	12	throughout	throughout	ADP
el-356	25	13	the	the	DET
el-356	25	14	course	course	NOUN
el-356	25	15	of	of	ADP
el-356	25	16	their	their	PRON
el-356	25	17	day	day	NOUN
el-356	25	18	;	;	PUNCT
el-356	25	19	meet	meet	NOUN
el-356	25	20	user	user	NOUN
el-356	25	21	needs	need	VERB
el-356	25	22	the	the	DET
el-356	25	23	best	good	ADJ
el-356	25	24	they	they	PRON
el-356	25	25	can	can	AUX
el-356	25	26	,	,	PUNCT
el-356	25	27	as	as	SCONJ
el-356	25	28	they	they	PRON
el-356	25	29	can	can	AUX
el-356	25	30	.	.	PUNCT
el-356	26	1	improvisation	improvisation	NOUN
el-356	26	2	,	,	PUNCT
el-356	26	3	understood	understand	VERB
el-356	26	4	by	by	ADP
el-356	26	5	its	its	PRON
el-356	26	6	greek	greek	ADJ
el-356	26	7	theatre	theatre	NOUN
el-356	26	8	or	or	CCONJ
el-356	26	9	contemporary	contemporary	ADJ
el-356	26	10	jazz	jazz	NOUN
el-356	26	11	music	music	NOUN
el-356	26	12	definition	definition	NOUN
el-356	26	13	,	,	PUNCT
el-356	26	14	is	be	AUX
el-356	26	15	a	a	DET
el-356	26	16	performance	performance	NOUN
el-356	26	17	that	that	PRON
el-356	26	18	is	be	AUX
el-356	26	19	not	not	PART
el-356	26	20	practiced	practice	VERB
el-356	26	21	,	,	PUNCT
el-356	26	22	in	in	ADP
el-356	26	23	which	which	PRON
el-356	26	24	the	the	DET
el-356	26	25	participants	participant	NOUN
el-356	26	26	play	play	VERB
el-356	26	27	off	off	ADP
el-356	26	28	one	one	NUM
el-356	26	29	another	another	DET
el-356	26	30	,	,	PUNCT
el-356	26	31	in	in	ADP
el-356	26	32	the	the	DET
el-356	26	33	moment	moment	NOUN
el-356	26	34	(	(	PUNCT
el-356	26	35	hadida	hadida	NOUN
el-356	26	36	et	et	PROPN
el-356	26	37	al	al	PROPN
el-356	26	38	.	.	PROPN
el-356	26	39	,	,	PUNCT
el-356	26	40	2015	2015	NUM
el-356	26	41	;	;	PUNCT
el-356	26	42	trepanier	trepanier	NOUN
el-356	26	43	,	,	PUNCT
el-356	26	44	2017	2017	NUM
el-356	26	45	)	)	PUNCT
el-356	26	46	.	.	PUNCT
el-356	27	1	much	much	ADJ
el-356	27	2	of	of	ADP
el-356	27	3	the	the	DET
el-356	27	4	research	research	NOUN
el-356	27	5	in	in	ADP
el-356	27	6	business	business	NOUN
el-356	27	7	,	,	PUNCT
el-356	27	8	organizational	organizational	ADJ
el-356	27	9	development	development	NOUN
el-356	27	10	,	,	PUNCT
el-356	27	11	and	and	CCONJ
el-356	27	12	even	even	ADV
el-356	27	13	leadership	leadership	NOUN
el-356	27	14	is	be	AUX
el-356	27	15	focused	focus	VERB
el-356	27	16	on	on	ADP
el-356	27	17	the	the	DET
el-356	27	18	former	former	ADJ
el-356	27	19	definition	definition	NOUN
el-356	27	20	and	and	CCONJ
el-356	27	21	not	not	PART
el-356	27	22	so	so	ADV
el-356	27	23	much	much	ADV
el-356	27	24	upon	upon	SCONJ
el-356	27	25	the	the	DET
el-356	27	26	latter	latter	ADJ
el-356	27	27	(	(	PUNCT
el-356	27	28	nisula	nisula	NOUN
el-356	27	29	,	,	PUNCT
el-356	27	30	2015	2015	NUM
el-356	27	31	)	)	PUNCT
el-356	27	32	.	.	PUNCT
el-356	28	1	this	this	DET
el-356	28	2	article	article	NOUN
el-356	28	3	offers	offer	VERB
el-356	28	4	a	a	DET
el-356	28	5	unique	unique	ADJ
el-356	28	6	approach	approach	NOUN
el-356	28	7	,	,	PUNCT
el-356	28	8	focusing	focus	VERB
el-356	28	9	on	on	ADP
el-356	28	10	the	the	DET
el-356	28	11	classical	classical	ADJ
el-356	28	12	definition	definition	NOUN
el-356	28	13	of	of	ADP
el-356	28	14	improvisation	improvisation	NOUN
el-356	28	15	and	and	CCONJ
el-356	28	16	its	its	PRON
el-356	28	17	value	value	NOUN
el-356	28	18	as	as	ADP
el-356	28	19	a	a	DET
el-356	28	20	poignant	poignant	ADJ
el-356	28	21	tool	tool	NOUN
el-356	28	22	toward	toward	ADP
el-356	28	23	improving	improve	VERB
el-356	28	24	library	library	ADJ
el-356	28	25	customer	customer	NOUN
el-356	28	26	service	service	NOUN
el-356	28	27	.	.	PUNCT
el-356	29	1	improvisation	improvisation	NOUN
el-356	29	2	can	can	AUX
el-356	29	3	be	be	AUX
el-356	29	4	an	an	DET
el-356	29	5	important	important	ADJ
el-356	29	6	source	source	NOUN
el-356	29	7	for	for	ADP
el-356	29	8	developing	develop	VERB
el-356	29	9	creativity	creativity	NOUN
el-356	29	10	and	and	CCONJ
el-356	29	11	can	can	AUX
el-356	29	12	have	have	VERB
el-356	29	13	long	long	ADV
el-356	29	14	lasting	lasting	ADJ
el-356	29	15	effects	effect	NOUN
el-356	29	16	on	on	ADP
el-356	29	17	education	education	NOUN
el-356	29	18	libraries	library	NOUN
el-356	29	19	,	,	PUNCT
el-356	29	20	43:1	43:1	NUM
el-356	29	21	(	(	PUNCT
el-356	29	22	2020	2020	NUM
el-356	29	23	)	)	PUNCT
el-356	29	24	©	©	PROPN
el-356	29	25	education	education	NOUN
el-356	29	26	division	division	NOUN
el-356	29	27	,	,	PUNCT
el-356	29	28	special	special	ADJ
el-356	29	29	library	library	NOUN
el-356	29	30	association	association	NOUN
el-356	29	31	3	3	NUM
el-356	29	32	participants	participant	NOUN
el-356	29	33	(	(	PUNCT
el-356	29	34	fisher	fisher	PROPN
el-356	29	35	&	&	CCONJ
el-356	29	36	barrett	barrett	PROPN
el-356	29	37	,	,	PUNCT
el-356	29	38	2019	2019	NUM
el-356	29	39	)	)	PUNCT
el-356	29	40	.	.	PUNCT
el-356	30	1	it	it	PRON
el-356	30	2	is	be	AUX
el-356	30	3	an	an	DET
el-356	30	4	effective	effective	ADJ
el-356	30	5	and	and	CCONJ
el-356	30	6	engaging	engaging	ADJ
el-356	30	7	way	way	NOUN
el-356	30	8	for	for	SCONJ
el-356	30	9	individuals	individual	NOUN
el-356	30	10	to	to	PART
el-356	30	11	learn	learn	VERB
el-356	30	12	about	about	ADP
el-356	30	13	human	human	ADJ
el-356	30	14	behavior	behavior	NOUN
el-356	30	15	and	and	CCONJ
el-356	30	16	for	for	SCONJ
el-356	30	17	them	they	PRON
el-356	30	18	to	to	PART
el-356	30	19	develop	develop	VERB
el-356	30	20	confidence	confidence	NOUN
el-356	30	21	in	in	ADP
el-356	30	22	conducting	conduct	VERB
el-356	30	23	themselves	themselves	PRON
el-356	30	24	in	in	ADP
el-356	30	25	myriad	myriad	ADJ
el-356	30	26	situations	situation	NOUN
el-356	30	27	(	(	PUNCT
el-356	30	28	hodge	hodge	PROPN
el-356	30	29	&	&	CCONJ
el-356	30	30	ratten	ratten	PROPN
el-356	30	31	,	,	PUNCT
el-356	30	32	2015	2015	NUM
el-356	30	33	)	)	PUNCT
el-356	30	34	.	.	PUNCT
el-356	31	1	consider	consider	VERB
el-356	31	2	,	,	PUNCT
el-356	31	3	for	for	ADP
el-356	31	4	example	example	NOUN
el-356	31	5	,	,	PUNCT
el-356	31	6	an	an	DET
el-356	31	7	improvisation	improvisation	NOUN
el-356	31	8	-	-	PUNCT
el-356	31	9	based	base	VERB
el-356	31	10	training	training	NOUN
el-356	31	11	activity	activity	NOUN
el-356	31	12	that	that	PRON
el-356	31	13	was	be	AUX
el-356	31	14	used	use	VERB
el-356	31	15	by	by	ADP
el-356	31	16	an	an	DET
el-356	31	17	airline	airline	NOUN
el-356	31	18	to	to	PART
el-356	31	19	bolster	bolster	VERB
el-356	31	20	customer	customer	NOUN
el-356	31	21	service	service	NOUN
el-356	31	22	.	.	PUNCT
el-356	32	1	aer	aer	PROPN
el-356	32	2	arann	arann	PROPN
el-356	32	3	,	,	PUNCT
el-356	32	4	a	a	DET
el-356	32	5	regional	regional	ADJ
el-356	32	6	irish	irish	ADJ
el-356	32	7	airline	airline	NOUN
el-356	32	8	,	,	PUNCT
el-356	32	9	harnessed	harness	VERB
el-356	32	10	the	the	DET
el-356	32	11	power	power	NOUN
el-356	32	12	of	of	ADP
el-356	32	13	improvisation	improvisation	NOUN
el-356	32	14	training	training	NOUN
el-356	32	15	in	in	ADP
el-356	32	16	order	order	NOUN
el-356	32	17	to	to	PART
el-356	32	18	prepare	prepare	VERB
el-356	32	19	new	new	ADJ
el-356	32	20	and	and	CCONJ
el-356	32	21	seasoned	seasoned	ADJ
el-356	32	22	employees	employee	NOUN
el-356	32	23	for	for	ADP
el-356	32	24	ever	ever	ADV
el-356	32	25	-	-	PUNCT
el-356	32	26	changing	change	VERB
el-356	32	27	customer	customer	NOUN
el-356	32	28	demands	demand	NOUN
el-356	32	29	in	in	ADP
el-356	32	30	flight	flight	NOUN
el-356	32	31	(	(	PUNCT
el-356	32	32	daly	daly	PROPN
el-356	32	33	et	et	PROPN
el-356	32	34	al	al	PROPN
el-356	32	35	.	.	PROPN
el-356	32	36	,	,	PUNCT
el-356	32	37	2009	2009	NUM
el-356	32	38	)	)	PUNCT
el-356	32	39	.	.	PUNCT
el-356	33	1	the	the	DET
el-356	33	2	aim	aim	NOUN
el-356	33	3	of	of	ADP
el-356	33	4	the	the	DET
el-356	33	5	exercise	exercise	NOUN
el-356	33	6	was	be	AUX
el-356	33	7	not	not	PART
el-356	33	8	to	to	PART
el-356	33	9	turn	turn	VERB
el-356	33	10	airline	airline	NOUN
el-356	33	11	employees	employee	NOUN
el-356	33	12	into	into	ADP
el-356	33	13	stand	stand	VERB
el-356	33	14	-	-	PUNCT
el-356	33	15	up	up	ADP
el-356	33	16	comedians	comedian	NOUN
el-356	33	17	or	or	CCONJ
el-356	33	18	actors	actor	NOUN
el-356	33	19	to	to	PART
el-356	33	20	entertain	entertain	VERB
el-356	33	21	passengers	passenger	NOUN
el-356	33	22	,	,	PUNCT
el-356	33	23	but	but	CCONJ
el-356	33	24	instead	instead	ADV
el-356	33	25	to	to	PART
el-356	33	26	help	help	VERB
el-356	33	27	the	the	DET
el-356	33	28	in	in	ADP
el-356	33	29	-	-	PUNCT
el-356	33	30	flight	flight	NOUN
el-356	33	31	crew	crew	NOUN
el-356	33	32	develop	develop	VERB
el-356	33	33	a	a	DET
el-356	33	34	skillset	skillset	NOUN
el-356	33	35	that	that	PRON
el-356	33	36	would	would	AUX
el-356	33	37	serve	serve	VERB
el-356	33	38	them	they	PRON
el-356	33	39	well	well	ADV
el-356	33	40	when	when	SCONJ
el-356	33	41	responding	respond	VERB
el-356	33	42	to	to	ADP
el-356	33	43	the	the	DET
el-356	33	44	demands	demand	NOUN
el-356	33	45	of	of	ADP
el-356	33	46	customers	customer	NOUN
el-356	33	47	(	(	PUNCT
el-356	33	48	stager	stager	NOUN
el-356	33	49	jacques	jacques	PROPN
el-356	33	50	,	,	PUNCT
el-356	33	51	2013	2013	NUM
el-356	33	52	)	)	PUNCT
el-356	33	53	.	.	PUNCT
el-356	34	1	the	the	DET
el-356	34	2	airline	airline	NOUN
el-356	34	3	employees	employee	NOUN
el-356	34	4	’	’	PART
el-356	34	5	training	training	NOUN
el-356	34	6	portfolio	portfolio	NOUN
el-356	34	7	consisted	consist	VERB
el-356	34	8	of	of	ADP
el-356	34	9	traditional	traditional	ADJ
el-356	34	10	theatre	theatre	NOUN
el-356	34	11	warm	warm	ADJ
el-356	34	12	ups	up	NOUN
el-356	34	13	such	such	ADJ
el-356	34	14	as	as	ADP
el-356	34	15	word	word	NOUN
el-356	34	16	association	association	NOUN
el-356	34	17	,	,	PUNCT
el-356	34	18	“	"	PUNCT
el-356	34	19	conversation	conversation	NOUN
el-356	34	20	playback	playback	NOUN
el-356	34	21	”	"	PUNCT
el-356	34	22	wherein	wherein	SCONJ
el-356	34	23	one	one	NUM
el-356	34	24	person	person	NOUN
el-356	34	25	listens	listen	VERB
el-356	34	26	to	to	ADP
el-356	34	27	their	their	PRON
el-356	34	28	partner	partner	NOUN
el-356	34	29	intently	intently	ADV
el-356	34	30	and	and	CCONJ
el-356	34	31	tries	try	VERB
el-356	34	32	to	to	PART
el-356	34	33	mimic	mimic	VERB
el-356	34	34	back	back	ADP
el-356	34	35	exactly	exactly	ADV
el-356	34	36	what	what	PRON
el-356	34	37	they	they	PRON
el-356	34	38	heard	hear	VERB
el-356	34	39	and	and	CCONJ
el-356	34	40	saw	see	VERB
el-356	34	41	including	include	VERB
el-356	34	42	any	any	DET
el-356	34	43	physical	physical	ADJ
el-356	34	44	movements	movement	NOUN
el-356	34	45	or	or	CCONJ
el-356	34	46	gestures	gesture	NOUN
el-356	34	47	and	and	CCONJ
el-356	34	48	improvisation	improvisation	NOUN
el-356	34	49	activities	activity	NOUN
el-356	34	50	that	that	PRON
el-356	34	51	required	require	VERB
el-356	34	52	responses	response	NOUN
el-356	34	53	to	to	ADP
el-356	34	54	a	a	DET
el-356	34	55	scenario	scenario	NOUN
el-356	34	56	set	set	VERB
el-356	34	57	forth	forth	ADP
el-356	34	58	by	by	ADP
el-356	34	59	the	the	DET
el-356	34	60	trainer	trainer	NOUN
el-356	34	61	.	.	PUNCT
el-356	35	1	of	of	ADP
el-356	35	2	particular	particular	ADJ
el-356	35	3	relevance	relevance	NOUN
el-356	35	4	to	to	ADP
el-356	35	5	front	front	ADJ
el-356	35	6	-	-	PUNCT
el-356	35	7	line	line	NOUN
el-356	35	8	service	service	NOUN
el-356	35	9	providers	provider	NOUN
el-356	35	10	are	be	AUX
el-356	35	11	training	train	VERB
el-356	35	12	aspects	aspect	NOUN
el-356	35	13	related	relate	VERB
el-356	35	14	to	to	ADP
el-356	35	15	“	"	PUNCT
el-356	35	16	game	game	NOUN
el-356	35	17	playing	playing	NOUN
el-356	35	18	,	,	PUNCT
el-356	35	19	group	group	NOUN
el-356	35	20	expression	expression	NOUN
el-356	35	21	,	,	PUNCT
el-356	35	22	approval	approval	NOUN
el-356	35	23	/	/	SYM
el-356	35	24	disapproval	disapproval	NOUN
el-356	35	25	responses	response	NOUN
el-356	35	26	,	,	PUNCT
el-356	35	27	audience	audience	NOUN
el-356	35	28	sensitivity	sensitivity	NOUN
el-356	35	29	,	,	PUNCT
el-356	35	30	and	and	CCONJ
el-356	35	31	physical	physical	ADJ
el-356	35	32	movement	movement	NOUN
el-356	35	33	”	"	PUNCT
el-356	35	34	(	(	PUNCT
el-356	35	35	daly	daly	PROPN
el-356	35	36	et	et	PROPN
el-356	35	37	al	al	PROPN
el-356	35	38	.	.	PROPN
el-356	35	39	,	,	PUNCT
el-356	35	40	p.	p.	NOUN
el-356	35	41	462	462	NUM
el-356	35	42	)	)	PUNCT
el-356	35	43	.	.	PUNCT
el-356	36	1	aer	aer	PROPN
el-356	36	2	arann	arann	PROPN
el-356	36	3	employees	employee	NOUN
el-356	36	4	,	,	PUNCT
el-356	36	5	like	like	SCONJ
el-356	36	6	any	any	DET
el-356	36	7	employees	employee	NOUN
el-356	36	8	offering	offer	VERB
el-356	36	9	forward	forward	ADV
el-356	36	10	-	-	PUNCT
el-356	36	11	facing	face	VERB
el-356	36	12	,	,	PUNCT
el-356	36	13	branded	brand	VERB
el-356	36	14	service	service	NOUN
el-356	36	15	,	,	PUNCT
el-356	36	16	needed	need	VERB
el-356	36	17	to	to	PART
el-356	36	18	learn	learn	VERB
el-356	36	19	how	how	SCONJ
el-356	36	20	to	to	PART
el-356	36	21	observe	observe	VERB
el-356	36	22	,	,	PUNCT
el-356	36	23	listen	listen	VERB
el-356	36	24	,	,	PUNCT
el-356	36	25	“	"	PUNCT
el-356	36	26	perform	perform	VERB
el-356	36	27	”	"	PUNCT
el-356	36	28	in	in	ADP
el-356	36	29	front	front	NOUN
el-356	36	30	of	of	ADP
el-356	36	31	a	a	DET
el-356	36	32	customer	customer	NOUN
el-356	36	33	,	,	PUNCT
el-356	36	34	and	and	CCONJ
el-356	36	35	trust	trust	NOUN
el-356	36	36	and	and	CCONJ
el-356	36	37	expound	expound	VERB
el-356	36	38	the	the	DET
el-356	36	39	work	work	NOUN
el-356	36	40	of	of	ADP
el-356	36	41	their	their	PRON
el-356	36	42	colleagues	colleague	NOUN
el-356	36	43	.	.	PUNCT
el-356	37	1	front	front	ADJ
el-356	37	2	line	line	NOUN
el-356	37	3	service	service	NOUN
el-356	37	4	providers	provider	NOUN
el-356	37	5	can	can	AUX
el-356	37	6	not	not	PART
el-356	37	7	carry	carry	VERB
el-356	37	8	out	out	ADP
el-356	37	9	their	their	PRON
el-356	37	10	duties	duty	NOUN
el-356	37	11	in	in	ADP
el-356	37	12	a	a	DET
el-356	37	13	pre	pre	ADJ
el-356	37	14	-	-	ADJ
el-356	37	15	scripted	script	VERB
el-356	37	16	fashion	fashion	NOUN
el-356	37	17	;	;	PUNCT
el-356	37	18	rather	rather	ADV
el-356	37	19	,	,	PUNCT
el-356	37	20	they	they	PRON
el-356	37	21	must	must	AUX
el-356	37	22	conceive	conceive	VERB
el-356	37	23	and	and	CCONJ
el-356	37	24	implement	implement	VERB
el-356	37	25	responses	response	NOUN
el-356	37	26	extemporaneously	extemporaneously	ADV
el-356	37	27	(	(	PUNCT
el-356	37	28	yeboahbanin	yeboahbanin	INTJ
el-356	37	29	et	et	PROPN
el-356	37	30	al	al	PROPN
el-356	37	31	.	.	PROPN
el-356	37	32	,	,	PUNCT
el-356	37	33	2016	2016	NUM
el-356	37	34	)	)	PUNCT
el-356	37	35	.	.	PUNCT
el-356	38	1	aer	aer	PROPN
el-356	38	2	arann	arann	PROPN
el-356	38	3	employees	employee	NOUN
el-356	38	4	benefitted	benefit	VERB
el-356	38	5	from	from	ADP
el-356	38	6	improvisation	improvisation	NOUN
el-356	38	7	as	as	SCONJ
el-356	38	8	it	it	PRON
el-356	38	9	taught	teach	VERB
el-356	38	10	them	they	PRON
el-356	38	11	to	to	PART
el-356	38	12	accommodate	accommodate	VERB
el-356	38	13	unanticipated	unanticipated	ADJ
el-356	38	14	customer	customer	NOUN
el-356	38	15	requests	request	NOUN
el-356	38	16	.	.	PUNCT
el-356	39	1	learning	learn	VERB
el-356	39	2	the	the	DET
el-356	39	3	art	art	NOUN
el-356	39	4	of	of	ADP
el-356	39	5	impromptu	impromptu	ADJ
el-356	39	6	service	service	NOUN
el-356	39	7	interaction	interaction	NOUN
el-356	39	8	also	also	ADV
el-356	39	9	teaches	teach	VERB
el-356	39	10	employees	employee	NOUN
el-356	39	11	to	to	PART
el-356	39	12	respond	respond	VERB
el-356	39	13	quickly	quickly	ADV
el-356	39	14	and	and	CCONJ
el-356	39	15	seamlessly	seamlessly	ADV
el-356	39	16	to	to	ADP
el-356	39	17	any	any	DET
el-356	39	18	service	service	NOUN
el-356	39	19	delivery	delivery	NOUN
el-356	39	20	that	that	PRON
el-356	39	21	goes	go	VERB
el-356	39	22	awry	awry	ADJ
el-356	39	23	(	(	PUNCT
el-356	39	24	daly	daly	PROPN
el-356	39	25	et	et	PROPN
el-356	39	26	al	al	PROPN
el-356	39	27	.	.	PROPN
el-356	39	28	,	,	PUNCT
el-356	39	29	2009	2009	NUM
el-356	39	30	)	)	PUNCT
el-356	39	31	.	.	PUNCT
el-356	40	1	as	as	SCONJ
el-356	40	2	is	be	AUX
el-356	40	3	true	true	ADJ
el-356	40	4	for	for	ADP
el-356	40	5	employees	employee	NOUN
el-356	40	6	in	in	ADP
el-356	40	7	the	the	DET
el-356	40	8	for	for	ADP
el-356	40	9	-	-	PUNCT
el-356	40	10	profit	profit	NOUN
el-356	40	11	sector	sector	NOUN
el-356	40	12	,	,	PUNCT
el-356	40	13	library	library	ADJ
el-356	40	14	employees	employee	NOUN
el-356	40	15	can	can	AUX
el-356	40	16	improve	improve	VERB
el-356	40	17	their	their	PRON
el-356	40	18	communication	communication	NOUN
el-356	40	19	skills	skill	NOUN
el-356	40	20	while	while	SCONJ
el-356	40	21	lowering	lower	VERB
el-356	40	22	their	their	PRON
el-356	40	23	anxiety	anxiety	NOUN
el-356	40	24	about	about	ADP
el-356	40	25	interacting	interact	VERB
el-356	40	26	with	with	ADP
el-356	40	27	customers	customer	NOUN
el-356	40	28	via	via	ADP
el-356	40	29	improvisation	improvisation	NOUN
el-356	40	30	training	training	NOUN
el-356	40	31	(	(	PUNCT
el-356	40	32	scinto	scinto	ADJ
el-356	40	33	,	,	PUNCT
el-356	40	34	2014	2014	NUM
el-356	40	35	)	)	PUNCT
el-356	40	36	.	.	PUNCT
el-356	41	1	this	this	DET
el-356	41	2	training	training	NOUN
el-356	41	3	can	can	AUX
el-356	41	4	also	also	ADV
el-356	41	5	teach	teach	VERB
el-356	41	6	library	library	NOUN
el-356	41	7	employees	employee	NOUN
el-356	41	8	how	how	SCONJ
el-356	41	9	to	to	PART
el-356	41	10	respond	respond	VERB
el-356	41	11	spontaneously	spontaneously	ADV
el-356	41	12	and	and	CCONJ
el-356	41	13	effectively	effectively	ADV
el-356	41	14	while	while	SCONJ
el-356	41	15	providing	provide	VERB
el-356	41	16	excellent	excellent	ADJ
el-356	41	17	customer	customer	NOUN
el-356	41	18	service	service	NOUN
el-356	41	19	.	.	PUNCT
el-356	42	1	improvisation	improvisation	NOUN
el-356	42	2	training	training	NOUN
el-356	42	3	can	can	AUX
el-356	42	4	also	also	ADV
el-356	42	5	help	help	VERB
el-356	42	6	hone	hone	NOUN
el-356	42	7	skills	skill	NOUN
el-356	42	8	in	in	ADP
el-356	42	9	librarians	librarian	NOUN
el-356	42	10	who	who	PRON
el-356	42	11	are	be	AUX
el-356	42	12	offering	offer	VERB
el-356	42	13	customer	customer	NOUN
el-356	42	14	service	service	NOUN
el-356	42	15	to	to	ADP
el-356	42	16	students	student	NOUN
el-356	42	17	by	by	ADP
el-356	42	18	way	way	NOUN
el-356	42	19	of	of	ADP
el-356	42	20	instruction	instruction	NOUN
el-356	42	21	.	.	PUNCT
el-356	43	1	instruction	instruction	NOUN
el-356	43	2	is	be	AUX
el-356	43	3	core	core	NOUN
el-356	43	4	to	to	ADP
el-356	43	5	many	many	ADJ
el-356	43	6	librarians	librarian	NOUN
el-356	43	7	’	'	PUNCT
el-356	43	8	duties	duty	NOUN
el-356	43	9	.	.	PUNCT
el-356	44	1	the	the	DET
el-356	44	2	metaphor	metaphor	NOUN
el-356	44	3	of	of	ADP
el-356	44	4	acting	act	VERB
el-356	44	5	,	,	PUNCT
el-356	44	6	or	or	CCONJ
el-356	44	7	perhaps	perhaps	ADV
el-356	44	8	,	,	PUNCT
el-356	44	9	being	be	AUX
el-356	44	10	“	"	PUNCT
el-356	44	11	on	on	ADP
el-356	44	12	stage	stage	NOUN
el-356	44	13	”	"	PUNCT
el-356	44	14	,	,	PUNCT
el-356	44	15	is	be	AUX
el-356	44	16	certainly	certainly	ADV
el-356	44	17	not	not	PART
el-356	44	18	something	something	PRON
el-356	44	19	newly	newly	ADV
el-356	44	20	applied	apply	VERB
el-356	44	21	to	to	ADP
el-356	44	22	teaching	teaching	NOUN
el-356	44	23	.	.	PUNCT
el-356	45	1	teaching	teaching	NOUN
el-356	45	2	and	and	CCONJ
el-356	45	3	theatre	theatre	NOUN
el-356	45	4	are	be	AUX
el-356	45	5	both	both	PRON
el-356	45	6	crafts	craft	NOUN
el-356	45	7	that	that	PRON
el-356	45	8	possess	possess	VERB
el-356	45	9	a	a	DET
el-356	45	10	high	high	ADJ
el-356	45	11	likelihood	likelihood	NOUN
el-356	45	12	of	of	ADP
el-356	45	13	unplanned	unplanned	ADJ
el-356	45	14	interludes	interlude	NOUN
el-356	45	15	and	and	CCONJ
el-356	45	16	chaotic	chaotic	ADJ
el-356	45	17	moments	moment	NOUN
el-356	45	18	(	(	PUNCT
el-356	45	19	shem	shem	NOUN
el-356	45	20	-	-	PUNCT
el-356	45	21	tov	tov	NOUN
el-356	45	22	,	,	PUNCT
el-356	45	23	2018	2018	NUM
el-356	45	24	)	)	PUNCT
el-356	45	25	.	.	PUNCT
el-356	46	1	every	every	DET
el-356	46	2	librarian	librarian	NOUN
el-356	46	3	who	who	PRON
el-356	46	4	has	have	AUX
el-356	46	5	led	lead	VERB
el-356	46	6	instruction	instruction	NOUN
el-356	46	7	sessions	session	NOUN
el-356	46	8	has	have	AUX
el-356	46	9	had	have	VERB
el-356	46	10	at	at	ADV
el-356	46	11	least	least	ADJ
el-356	46	12	one	one	NUM
el-356	46	13	that	that	PRON
el-356	46	14	did	do	AUX
el-356	46	15	not	not	PART
el-356	46	16	go	go	VERB
el-356	46	17	as	as	ADP
el-356	46	18	anticipated	anticipate	VERB
el-356	46	19	(	(	PUNCT
el-356	46	20	dohe	dohe	PROPN
el-356	46	21	&	&	CCONJ
el-356	46	22	pappas	pappas	PROPN
el-356	46	23	,	,	PUNCT
el-356	46	24	2017	2017	NUM
el-356	46	25	)	)	PUNCT
el-356	46	26	.	.	PUNCT
el-356	47	1	in	in	ADP
el-356	47	2	the	the	DET
el-356	47	3	moment	moment	NOUN
el-356	47	4	,	,	PUNCT
el-356	47	5	it	it	PRON
el-356	47	6	may	may	AUX
el-356	47	7	not	not	PART
el-356	47	8	be	be	AUX
el-356	47	9	easy	easy	ADJ
el-356	47	10	to	to	PART
el-356	47	11	laugh	laugh	VERB
el-356	47	12	off	off	ADP
el-356	47	13	,	,	PUNCT
el-356	47	14	but	but	CCONJ
el-356	47	15	having	have	VERB
el-356	47	16	a	a	DET
el-356	47	17	skillset	skillset	NOUN
el-356	47	18	for	for	ADP
el-356	47	19	recovery	recovery	NOUN
el-356	47	20	and	and	CCONJ
el-356	47	21	moving	move	VERB
el-356	47	22	forward	forward	ADV
el-356	47	23	can	can	AUX
el-356	47	24	be	be	AUX
el-356	47	25	beneficial	beneficial	ADJ
el-356	47	26	.	.	PUNCT
el-356	48	1	reading	read	VERB
el-356	48	2	the	the	DET
el-356	48	3	audience	audience	NOUN
el-356	48	4	,	,	PUNCT
el-356	48	5	taking	take	VERB
el-356	48	6	the	the	DET
el-356	48	7	instruction	instruction	NOUN
el-356	48	8	session	session	NOUN
el-356	48	9	in	in	ADP
el-356	48	10	a	a	DET
el-356	48	11	slightly	slightly	ADV
el-356	48	12	different	different	ADJ
el-356	48	13	direction	direction	NOUN
el-356	48	14	,	,	PUNCT
el-356	48	15	or	or	CCONJ
el-356	48	16	acknowledging	acknowledge	VERB
el-356	48	17	to	to	ADP
el-356	48	18	a	a	DET
el-356	48	19	room	room	NOUN
el-356	48	20	of	of	ADP
el-356	48	21	silent	silent	ADJ
el-356	48	22	students	student	NOUN
el-356	48	23	,	,	PUNCT
el-356	48	24	“	"	PUNCT
el-356	48	25	well	well	INTJ
el-356	48	26	,	,	PUNCT
el-356	48	27	that	that	PRON
el-356	48	28	did	do	AUX
el-356	48	29	n’t	not	PART
el-356	48	30	quite	quite	ADV
el-356	48	31	go	go	VERB
el-356	48	32	as	as	SCONJ
el-356	48	33	planned	plan	VERB
el-356	48	34	,	,	PUNCT
el-356	48	35	”	"	PUNCT
el-356	48	36	may	may	AUX
el-356	48	37	garner	garner	VERB
el-356	48	38	empathetic	empathetic	ADJ
el-356	48	39	audience	audience	NOUN
el-356	48	40	participation	participation	NOUN
el-356	48	41	in	in	ADP
el-356	48	42	the	the	DET
el-356	48	43	next	next	ADJ
el-356	48	44	moment	moment	NOUN
el-356	48	45	or	or	CCONJ
el-356	48	46	even	even	ADV
el-356	48	47	the	the	DET
el-356	48	48	next	next	ADJ
el-356	48	49	instruction	instruction	NOUN
el-356	48	50	session	session	NOUN
el-356	48	51	with	with	ADP
el-356	48	52	the	the	DET
el-356	48	53	same	same	ADJ
el-356	48	54	class	class	NOUN
el-356	48	55	.	.	PUNCT
el-356	49	1	further	far	ADV
el-356	49	2	,	,	PUNCT
el-356	49	3	improvisation	improvisation	NOUN
el-356	49	4	allows	allow	VERB
el-356	49	5	the	the	DET
el-356	49	6	instructor	instructor	NOUN
el-356	49	7	to	to	PART
el-356	49	8	break	break	VERB
el-356	49	9	free	free	ADJ
el-356	49	10	of	of	ADP
el-356	49	11	a	a	DET
el-356	49	12	plan	plan	NOUN
el-356	49	13	that	that	PRON
el-356	49	14	was	be	AUX
el-356	49	15	not	not	PART
el-356	49	16	working	work	VERB
el-356	49	17	with	with	ADP
el-356	49	18	an	an	DET
el-356	49	19	audience	audience	NOUN
el-356	49	20	and	and	CCONJ
el-356	49	21	to	to	PART
el-356	49	22	respond	respond	VERB
el-356	49	23	in	in	ADP
el-356	49	24	a	a	DET
el-356	49	25	way	way	NOUN
el-356	49	26	that	that	PRON
el-356	49	27	better	well	ADV
el-356	49	28	fits	fit	VERB
el-356	49	29	the	the	DET
el-356	49	30	situation	situation	NOUN
el-356	49	31	(	(	PUNCT
el-356	49	32	hadida	hadida	PROPN
el-356	49	33	et	et	PROPN
el-356	49	34	al	al	PROPN
el-356	49	35	.	.	PROPN
el-356	49	36	,	,	PUNCT
el-356	49	37	2015	2015	NUM
el-356	49	38	)	)	PUNCT
el-356	49	39	.	.	PUNCT
el-356	50	1	as	as	SCONJ
el-356	50	2	is	be	AUX
el-356	50	3	true	true	ADJ
el-356	50	4	of	of	ADP
el-356	50	5	other	other	ADJ
el-356	50	6	subject	subject	ADJ
el-356	50	7	liaison	liaison	NOUN
el-356	50	8	and	and	CCONJ
el-356	50	9	instruction	instruction	NOUN
el-356	50	10	librarians	librarian	NOUN
el-356	50	11	,	,	PUNCT
el-356	50	12	education	education	NOUN
el-356	50	13	librarians	librarian	NOUN
el-356	50	14	should	should	AUX
el-356	50	15	be	be	AUX
el-356	50	16	familiar	familiar	ADJ
el-356	50	17	with	with	ADP
el-356	50	18	the	the	DET
el-356	50	19	importance	importance	NOUN
el-356	50	20	of	of	ADP
el-356	50	21	strong	strong	ADJ
el-356	50	22	communication	communication	NOUN
el-356	50	23	skills	skill	NOUN
el-356	50	24	for	for	ADP
el-356	50	25	understanding	understand	VERB
el-356	50	26	education	education	NOUN
el-356	50	27	libraries	library	NOUN
el-356	50	28	,	,	PUNCT
el-356	50	29	43:1	43:1	NUM
el-356	50	30	(	(	PUNCT
el-356	50	31	2020	2020	NUM
el-356	50	32	)	)	PUNCT
el-356	50	33	©	©	PROPN
el-356	50	34	education	education	NOUN
el-356	50	35	division	division	NOUN
el-356	50	36	,	,	PUNCT
el-356	50	37	special	special	ADJ
el-356	50	38	library	library	NOUN
el-356	50	39	association	association	NOUN
el-356	50	40	4	4	NUM
el-356	50	41	the	the	DET
el-356	50	42	perspectives	perspective	NOUN
el-356	50	43	and	and	CCONJ
el-356	50	44	needs	need	NOUN
el-356	50	45	of	of	ADP
el-356	50	46	faculty	faculty	NOUN
el-356	50	47	,	,	PUNCT
el-356	50	48	students	student	NOUN
el-356	50	49	,	,	PUNCT
el-356	50	50	and	and	CCONJ
el-356	50	51	staff	staff	NOUN
el-356	50	52	.	.	PUNCT
el-356	51	1	improvisational	improvisational	ADJ
el-356	51	2	training	training	NOUN
el-356	51	3	,	,	PUNCT
el-356	51	4	and	and	CCONJ
el-356	51	5	specifically	specifically	ADV
el-356	51	6	the	the	DET
el-356	51	7	more	more	ADV
el-356	51	8	theatrically	theatrically	ADV
el-356	51	9	-	-	PUNCT
el-356	51	10	focused	focused	ADJ
el-356	51	11	,	,	PUNCT
el-356	51	12	can	can	AUX
el-356	51	13	help	help	VERB
el-356	51	14	education	education	NOUN
el-356	51	15	librarians	librarian	NOUN
el-356	51	16	offer	offer	VERB
el-356	51	17	enhanced	enhanced	ADJ
el-356	51	18	customer	customer	NOUN
el-356	51	19	service	service	NOUN
el-356	51	20	to	to	ADP
el-356	51	21	their	their	PRON
el-356	51	22	stakeholders	stakeholder	NOUN
el-356	51	23	.	.	PUNCT
el-356	52	1	instruction	instruction	NOUN
el-356	52	2	and	and	CCONJ
el-356	52	3	training	training	NOUN
el-356	52	4	for	for	ADP
el-356	52	5	patrons	patron	NOUN
el-356	52	6	on	on	ADP
el-356	52	7	locating	locate	VERB
el-356	52	8	and	and	CCONJ
el-356	52	9	using	use	VERB
el-356	52	10	k-12	k-12	PROPN
el-356	52	11	materials	material	NOUN
el-356	52	12	,	,	PUNCT
el-356	52	13	informational	informational	ADJ
el-356	52	14	tours	tour	NOUN
el-356	52	15	and	and	CCONJ
el-356	52	16	orientations	orientation	NOUN
el-356	52	17	to	to	ADP
el-356	52	18	the	the	DET
el-356	52	19	education	education	NOUN
el-356	52	20	library	library	NOUN
el-356	52	21	space	space	NOUN
el-356	52	22	,	,	PUNCT
el-356	52	23	and	and	CCONJ
el-356	52	24	instruction	instruction	NOUN
el-356	52	25	on	on	ADP
el-356	52	26	library	library	ADJ
el-356	52	27	resources	resource	NOUN
el-356	52	28	and	and	CCONJ
el-356	52	29	services	service	NOUN
el-356	52	30	as	as	SCONJ
el-356	52	31	they	they	PRON
el-356	52	32	relate	relate	VERB
el-356	52	33	to	to	ADP
el-356	52	34	class	class	NOUN
el-356	52	35	assignments	assignment	NOUN
el-356	52	36	,	,	PUNCT
el-356	52	37	can	can	AUX
el-356	52	38	all	all	PRON
el-356	52	39	be	be	AUX
el-356	52	40	enhanced	enhance	VERB
el-356	52	41	by	by	ADP
el-356	52	42	the	the	DET
el-356	52	43	use	use	NOUN
el-356	52	44	of	of	ADP
el-356	52	45	appropriate	appropriate	ADJ
el-356	52	46	voice	voice	NOUN
el-356	52	47	inflection	inflection	NOUN
el-356	52	48	,	,	PUNCT
el-356	52	49	gestures	gesture	NOUN
el-356	52	50	,	,	PUNCT
el-356	52	51	and	and	CCONJ
el-356	52	52	,	,	PUNCT
el-356	52	53	poise	poise	NOUN
el-356	52	54	.	.	PUNCT
el-356	53	1	improvisational	improvisational	ADJ
el-356	53	2	training	training	NOUN
el-356	53	3	can	can	AUX
el-356	53	4	enhance	enhance	VERB
el-356	53	5	the	the	DET
el-356	53	6	education	education	NOUN
el-356	53	7	librarian	librarian	NOUN
el-356	53	8	’s	’s	PART
el-356	53	9	ability	ability	NOUN
el-356	53	10	to	to	PART
el-356	53	11	support	support	VERB
el-356	53	12	and	and	CCONJ
el-356	53	13	build	build	VERB
el-356	53	14	user	user	NOUN
el-356	53	15	interest	interest	NOUN
el-356	53	16	and	and	CCONJ
el-356	53	17	engagement	engagement	NOUN
el-356	53	18	,	,	PUNCT
el-356	53	19	improving	improve	VERB
el-356	53	20	the	the	DET
el-356	53	21	overall	overall	ADJ
el-356	53	22	effectiveness	effectiveness	NOUN
el-356	53	23	of	of	ADP
el-356	53	24	communication	communication	NOUN
el-356	53	25	skills	skill	NOUN
el-356	53	26	(	(	PUNCT
el-356	53	27	worthington	worthington	PROPN
el-356	53	28	,	,	PUNCT
el-356	53	29	2017	2017	NUM
el-356	53	30	)	)	PUNCT
el-356	53	31	.	.	PUNCT
el-356	54	1	nevertheless	nevertheless	ADV
el-356	54	2	,	,	PUNCT
el-356	54	3	it	it	PRON
el-356	54	4	is	be	AUX
el-356	54	5	relatively	relatively	ADV
el-356	54	6	uncommon	uncommon	ADJ
el-356	54	7	to	to	PART
el-356	54	8	find	find	VERB
el-356	54	9	librarians	librarian	NOUN
el-356	54	10	with	with	ADP
el-356	54	11	a	a	DET
el-356	54	12	background	background	NOUN
el-356	54	13	in	in	ADP
el-356	54	14	the	the	DET
el-356	54	15	dramatic	dramatic	ADJ
el-356	54	16	arts	art	NOUN
el-356	54	17	,	,	PUNCT
el-356	54	18	and	and	CCONJ
el-356	54	19	purposeful	purposeful	ADJ
el-356	54	20	integration	integration	NOUN
el-356	54	21	of	of	ADP
el-356	54	22	theatrical	theatrical	ADJ
el-356	54	23	improvisation	improvisation	NOUN
el-356	54	24	can	can	AUX
el-356	54	25	work	work	VERB
el-356	54	26	to	to	PART
el-356	54	27	build	build	VERB
el-356	54	28	these	these	DET
el-356	54	29	strengths	strength	NOUN
el-356	54	30	(	(	PUNCT
el-356	54	31	worthington	worthington	PROPN
el-356	54	32	,	,	PUNCT
el-356	54	33	2017	2017	NUM
el-356	54	34	)	)	PUNCT
el-356	54	35	.	.	PUNCT
el-356	55	1	there	there	PRON
el-356	55	2	are	be	VERB
el-356	55	3	also	also	ADV
el-356	55	4	those	those	DET
el-356	55	5	employees	employee	NOUN
el-356	55	6	who	who	PRON
el-356	55	7	offer	offer	VERB
el-356	55	8	customer	customer	NOUN
el-356	55	9	service	service	NOUN
el-356	55	10	to	to	ADP
el-356	55	11	the	the	DET
el-356	55	12	library	library	NOUN
el-356	55	13	by	by	ADP
el-356	55	14	serving	serve	VERB
el-356	55	15	in	in	ADP
el-356	55	16	a	a	DET
el-356	55	17	leadership	leadership	NOUN
el-356	55	18	capacity	capacity	NOUN
el-356	55	19	.	.	PUNCT
el-356	56	1	these	these	DET
el-356	56	2	librarians	librarian	NOUN
el-356	56	3	not	not	PART
el-356	56	4	only	only	ADV
el-356	56	5	have	have	VERB
el-356	56	6	to	to	PART
el-356	56	7	be	be	AUX
el-356	56	8	cognizant	cognizant	ADJ
el-356	56	9	of	of	ADP
el-356	56	10	larger	large	ADJ
el-356	56	11	institutional	institutional	ADJ
el-356	56	12	pressures	pressure	NOUN
el-356	56	13	,	,	PUNCT
el-356	56	14	but	but	CCONJ
el-356	56	15	also	also	ADV
el-356	56	16	have	have	VERB
el-356	56	17	to	to	PART
el-356	56	18	relate	relate	VERB
el-356	56	19	to	to	ADP
el-356	56	20	those	those	PRON
el-356	56	21	they	they	PRON
el-356	56	22	are	be	AUX
el-356	56	23	leading	lead	VERB
el-356	56	24	.	.	PUNCT
el-356	57	1	library	library	NOUN
el-356	57	2	leaders	leader	NOUN
el-356	57	3	need	need	VERB
el-356	57	4	to	to	PART
el-356	57	5	be	be	AUX
el-356	57	6	open	open	ADJ
el-356	57	7	to	to	ADP
el-356	57	8	alternative	alternative	ADJ
el-356	57	9	ways	way	NOUN
el-356	57	10	of	of	ADP
el-356	57	11	problem	problem	NOUN
el-356	57	12	solving	solve	VERB
el-356	57	13	when	when	SCONJ
el-356	57	14	working	work	VERB
el-356	57	15	within	within	ADP
el-356	57	16	such	such	ADJ
el-356	57	17	layers	layer	NOUN
el-356	57	18	of	of	ADP
el-356	57	19	complexity	complexity	NOUN
el-356	57	20	(	(	PUNCT
el-356	57	21	christopoulos	christopoulo	NOUN
el-356	57	22	et	et	PROPN
el-356	57	23	al	al	PROPN
el-356	57	24	.	.	PROPN
el-356	57	25	,	,	PUNCT
el-356	57	26	2016	2016	NUM
el-356	57	27	)	)	PUNCT
el-356	57	28	.	.	PUNCT
el-356	58	1	leadership	leadership	NOUN
el-356	58	2	teams	team	NOUN
el-356	58	3	,	,	PUNCT
el-356	58	4	or	or	CCONJ
el-356	58	5	perhaps	perhaps	ADV
el-356	58	6	,	,	PUNCT
el-356	58	7	leadership	leadership	NOUN
el-356	58	8	teams	team	NOUN
el-356	58	9	properly	properly	ADV
el-356	58	10	constituted	constitute	VERB
el-356	58	11	,	,	PUNCT
el-356	58	12	need	need	VERB
el-356	58	13	to	to	PART
el-356	58	14	include	include	VERB
el-356	58	15	individuals	individual	NOUN
el-356	58	16	who	who	PRON
el-356	58	17	exhibit	exhibit	VERB
el-356	58	18	empathy	empathy	NOUN
el-356	58	19	as	as	ADP
el-356	58	20	a	a	DET
el-356	58	21	hallmark	hallmark	NOUN
el-356	58	22	of	of	ADP
el-356	58	23	their	their	PRON
el-356	58	24	leadership	leadership	NOUN
el-356	58	25	ethos	ethos	VERB
el-356	58	26	(	(	PUNCT
el-356	58	27	stager	stager	NOUN
el-356	58	28	jacques	jacques	PROPN
el-356	58	29	,	,	PUNCT
el-356	58	30	2013	2013	NUM
el-356	58	31	;	;	PUNCT
el-356	58	32	brooks	brooks	PROPN
el-356	58	33	,	,	PUNCT
el-356	58	34	2015	2015	NUM
el-356	58	35	)	)	PUNCT
el-356	58	36	.	.	PUNCT
el-356	59	1	effective	effective	ADJ
el-356	59	2	improvisation	improvisation	NOUN
el-356	59	3	,	,	PUNCT
el-356	59	4	like	like	ADP
el-356	59	5	effective	effective	ADJ
el-356	59	6	leadership	leadership	NOUN
el-356	59	7	,	,	PUNCT
el-356	59	8	requires	require	VERB
el-356	59	9	strong	strong	ADJ
el-356	59	10	listening	listening	NOUN
el-356	59	11	skills	skill	NOUN
el-356	59	12	,	,	PUNCT
el-356	59	13	an	an	DET
el-356	59	14	awareness	awareness	NOUN
el-356	59	15	of	of	ADP
el-356	59	16	others	other	NOUN
el-356	59	17	,	,	PUNCT
el-356	59	18	and	and	CCONJ
el-356	59	19	clear	clear	ADJ
el-356	59	20	communication	communication	NOUN
el-356	59	21	(	(	PUNCT
el-356	59	22	trepanier	trepanier	NOUN
el-356	59	23	,	,	PUNCT
el-356	59	24	2017	2017	NUM
el-356	59	25	)	)	PUNCT
el-356	59	26	.	.	PUNCT
el-356	60	1	improvisation	improvisation	NOUN
el-356	60	2	can	can	AUX
el-356	60	3	prepare	prepare	VERB
el-356	60	4	leaders	leader	NOUN
el-356	60	5	to	to	PART
el-356	60	6	be	be	AUX
el-356	60	7	flexible	flexible	ADJ
el-356	60	8	,	,	PUNCT
el-356	60	9	creative	creative	ADJ
el-356	60	10	,	,	PUNCT
el-356	60	11	adaptable	adaptable	ADJ
el-356	60	12	,	,	PUNCT
el-356	60	13	and	and	CCONJ
el-356	60	14	better	well	ADV
el-356	60	15	conditioned	condition	VERB
el-356	60	16	to	to	PART
el-356	60	17	respond	respond	VERB
el-356	60	18	effectively	effectively	ADV
el-356	60	19	in	in	ADP
el-356	60	20	unpredictable	unpredictable	ADJ
el-356	60	21	situations	situation	NOUN
el-356	60	22	(	(	PUNCT
el-356	60	23	tawadros	tawadro	NOUN
el-356	60	24	,	,	PUNCT
el-356	60	25	2015	2015	NUM
el-356	60	26	)	)	PUNCT
el-356	60	27	.	.	PUNCT
el-356	61	1	given	give	VERB
el-356	61	2	the	the	DET
el-356	61	3	pressures	pressure	NOUN
el-356	61	4	felt	feel	VERB
el-356	61	5	by	by	ADP
el-356	61	6	library	library	ADJ
el-356	61	7	leaders	leader	NOUN
el-356	61	8	,	,	PUNCT
el-356	61	9	improvisation	improvisation	NOUN
el-356	61	10	exercises	exercise	NOUN
el-356	61	11	can	can	AUX
el-356	61	12	foster	foster	VERB
el-356	61	13	improved	improved	ADJ
el-356	61	14	team	team	NOUN
el-356	61	15	dynamics	dynamic	NOUN
el-356	61	16	and	and	CCONJ
el-356	61	17	camaraderie	camaraderie	NOUN
el-356	61	18	in	in	ADP
el-356	61	19	a	a	DET
el-356	61	20	landscape	landscape	NOUN
el-356	61	21	where	where	SCONJ
el-356	61	22	those	those	DET
el-356	61	23	qualities	quality	NOUN
el-356	61	24	might	might	AUX
el-356	61	25	not	not	PART
el-356	61	26	otherwise	otherwise	ADV
el-356	61	27	flow	flow	VERB
el-356	61	28	organically	organically	ADV
el-356	61	29	(	(	PUNCT
el-356	61	30	trepanier	trepanier	NOUN
el-356	61	31	,	,	PUNCT
el-356	61	32	2017	2017	NUM
el-356	61	33	)	)	PUNCT
el-356	61	34	.	.	PUNCT
el-356	62	1	the	the	DET
el-356	62	2	highly	highly	ADV
el-356	62	3	collaborative	collaborative	ADJ
el-356	62	4	nature	nature	NOUN
el-356	62	5	of	of	ADP
el-356	62	6	improvisation	improvisation	NOUN
el-356	62	7	also	also	ADV
el-356	62	8	hones	hone	VERB
el-356	62	9	a	a	DET
el-356	62	10	leader	leader	NOUN
el-356	62	11	’s	’s	PART
el-356	62	12	interpersonal	interpersonal	ADJ
el-356	62	13	skills	skill	NOUN
el-356	62	14	and	and	CCONJ
el-356	62	15	increases	increase	VERB
el-356	62	16	the	the	DET
el-356	62	17	likelihood	likelihood	NOUN
el-356	62	18	that	that	SCONJ
el-356	62	19	others	other	NOUN
el-356	62	20	will	will	AUX
el-356	62	21	find	find	VERB
el-356	62	22	the	the	DET
el-356	62	23	person	person	NOUN
el-356	62	24	“	"	PUNCT
el-356	62	25	charming	charming	ADJ
el-356	62	26	,	,	PUNCT
el-356	62	27	poised	poise	VERB
el-356	62	28	,	,	PUNCT
el-356	62	29	socially	socially	ADV
el-356	62	30	adept	adept	ADJ
el-356	62	31	,	,	PUNCT
el-356	62	32	approachable	approachable	ADJ
el-356	62	33	,	,	PUNCT
el-356	62	34	and	and	CCONJ
el-356	62	35	rewarding	rewarding	ADJ
el-356	62	36	to	to	PART
el-356	62	37	deal	deal	VERB
el-356	62	38	with	with	ADP
el-356	62	39	”	"	PUNCT
el-356	62	40	(	(	PUNCT
el-356	62	41	ratten	ratten	PROPN
el-356	62	42	&	&	CCONJ
el-356	62	43	hodge	hodge	PROPN
el-356	62	44	,	,	PUNCT
el-356	62	45	2016	2016	NUM
el-356	62	46	,	,	PUNCT
el-356	62	47	p.152	p.152	NUM
el-356	62	48	)	)	PUNCT
el-356	62	49	.	.	PUNCT
el-356	63	1	the	the	DET
el-356	63	2	concept	concept	NOUN
el-356	63	3	of	of	ADP
el-356	63	4	“	"	PUNCT
el-356	63	5	vulnerability	vulnerability	NOUN
el-356	63	6	”	"	PUNCT
el-356	63	7	echoes	echo	VERB
el-356	63	8	through	through	ADP
el-356	63	9	these	these	DET
el-356	63	10	qualities	quality	NOUN
el-356	63	11	as	as	ADV
el-356	63	12	well	well	ADV
el-356	63	13	.	.	PUNCT
el-356	64	1	it	it	PRON
el-356	64	2	would	would	AUX
el-356	64	3	be	be	AUX
el-356	64	4	easier	easy	ADJ
el-356	64	5	to	to	PART
el-356	64	6	garner	garner	VERB
el-356	64	7	library	library	NOUN
el-356	64	8	employees	employee	NOUN
el-356	64	9	’	’	PART
el-356	64	10	participation	participation	NOUN
el-356	64	11	in	in	ADP
el-356	64	12	a	a	DET
el-356	64	13	meeting	meeting	NOUN
el-356	64	14	and	and	CCONJ
el-356	64	15	encourage	encourage	VERB
el-356	64	16	them	they	PRON
el-356	64	17	to	to	PART
el-356	64	18	share	share	VERB
el-356	64	19	their	their	PRON
el-356	64	20	feelings	feeling	NOUN
el-356	64	21	if	if	SCONJ
el-356	64	22	a	a	DET
el-356	64	23	leader	leader	NOUN
el-356	64	24	first	first	ADV
el-356	64	25	shared	share	VERB
el-356	64	26	their	their	PRON
el-356	64	27	own	own	ADJ
el-356	64	28	.	.	PUNCT
el-356	65	1	perhaps	perhaps	ADV
el-356	65	2	the	the	DET
el-356	65	3	easiest	easy	ADJ
el-356	65	4	facet	facet	NOUN
el-356	65	5	of	of	ADP
el-356	65	6	improvisation	improvisation	NOUN
el-356	65	7	to	to	PART
el-356	65	8	recognize	recognize	VERB
el-356	65	9	and	and	CCONJ
el-356	65	10	to	to	PART
el-356	65	11	incorporate	incorporate	VERB
el-356	65	12	into	into	ADP
el-356	65	13	daily	daily	ADJ
el-356	65	14	library	library	NOUN
el-356	65	15	practice	practice	NOUN
el-356	65	16	is	be	AUX
el-356	65	17	what	what	PRON
el-356	65	18	is	be	AUX
el-356	65	19	known	know	VERB
el-356	65	20	as	as	ADP
el-356	65	21	“	"	PUNCT
el-356	65	22	yes	yes	INTJ
el-356	65	23	,	,	PUNCT
el-356	65	24	…	…	PUNCT
el-356	65	25	and	and	CCONJ
el-356	65	26	”	"	PUNCT
el-356	65	27	(	(	PUNCT
el-356	65	28	moshavi	moshavi	NOUN
el-356	65	29	,	,	PUNCT
el-356	65	30	2001	2001	NUM
el-356	65	31	)	)	PUNCT
el-356	65	32	.	.	PUNCT
el-356	66	1	the	the	DET
el-356	66	2	“	"	PUNCT
el-356	66	3	yes	yes	INTJ
el-356	66	4	,	,	PUNCT
el-356	66	5	…	…	PUNCT
el-356	66	6	and	and	CCONJ
el-356	66	7	”	"	PUNCT
el-356	66	8	technique	technique	NOUN
el-356	66	9	refers	refer	VERB
el-356	66	10	to	to	ADP
el-356	66	11	the	the	DET
el-356	66	12	practice	practice	NOUN
el-356	66	13	of	of	ADP
el-356	66	14	an	an	DET
el-356	66	15	actor	actor	NOUN
el-356	66	16	receiving	receive	VERB
el-356	66	17	information	information	NOUN
el-356	66	18	and	and	CCONJ
el-356	66	19	accepting	accept	VERB
el-356	66	20	it	it	PRON
el-356	66	21	in	in	ADP
el-356	66	22	the	the	DET
el-356	66	23	affirmative	affirmative	NOUN
el-356	66	24	and	and	CCONJ
el-356	66	25	then	then	ADV
el-356	66	26	adding	add	VERB
el-356	66	27	“	"	PUNCT
el-356	66	28	and	and	CCONJ
el-356	66	29	”	"	PUNCT
el-356	66	30	as	as	ADP
el-356	66	31	a	a	DET
el-356	66	32	way	way	NOUN
el-356	66	33	of	of	ADP
el-356	66	34	continuing	continue	VERB
el-356	66	35	and	and	CCONJ
el-356	66	36	building	build	VERB
el-356	66	37	upon	upon	SCONJ
el-356	66	38	the	the	DET
el-356	66	39	interaction	interaction	NOUN
el-356	66	40	or	or	CCONJ
el-356	66	41	scene	scene	NOUN
el-356	66	42	.	.	PUNCT
el-356	67	1	in	in	ADP
el-356	67	2	improvisation	improvisation	NOUN
el-356	67	3	training	training	NOUN
el-356	67	4	,	,	PUNCT
el-356	67	5	a	a	DET
el-356	67	6	participant	participant	NOUN
el-356	67	7	could	could	AUX
el-356	67	8	easily	easily	ADV
el-356	67	9	shut	shut	VERB
el-356	67	10	down	down	ADP
el-356	67	11	the	the	DET
el-356	67	12	interaction	interaction	NOUN
el-356	67	13	by	by	ADP
el-356	67	14	denying	deny	VERB
el-356	67	15	what	what	PRON
el-356	67	16	the	the	DET
el-356	67	17	other	other	ADJ
el-356	67	18	has	have	AUX
el-356	67	19	just	just	ADV
el-356	67	20	said	say	VERB
el-356	67	21	,	,	PUNCT
el-356	67	22	but	but	CCONJ
el-356	67	23	by	by	ADP
el-356	67	24	affirming	affirm	VERB
el-356	67	25	and	and	CCONJ
el-356	67	26	offering	offer	VERB
el-356	67	27	more	more	ADJ
el-356	67	28	information	information	NOUN
el-356	67	29	,	,	PUNCT
el-356	67	30	the	the	DET
el-356	67	31	opportunity	opportunity	NOUN
el-356	67	32	to	to	PART
el-356	67	33	develop	develop	VERB
el-356	67	34	a	a	DET
el-356	67	35	scene	scene	NOUN
el-356	67	36	comes	come	VERB
el-356	67	37	to	to	ADP
el-356	67	38	fruition	fruition	NOUN
el-356	67	39	.	.	PUNCT
el-356	68	1	dohe	dohe	PROPN
el-356	68	2	and	and	CCONJ
el-356	68	3	pappas	pappas	PROPN
el-356	68	4	(	(	PUNCT
el-356	68	5	2017	2017	NUM
el-356	68	6	)	)	PUNCT
el-356	68	7	implore	implore	NOUN
el-356	68	8	library	library	NOUN
el-356	68	9	employees	employee	NOUN
el-356	68	10	to	to	PART
el-356	68	11	say	say	VERB
el-356	68	12	“	"	PUNCT
el-356	68	13	yes	yes	INTJ
el-356	68	14	,	,	PUNCT
el-356	68	15	…	…	PUNCT
el-356	68	16	and	and	CCONJ
el-356	68	17	”	"	PUNCT
el-356	68	18	to	to	ADP
el-356	68	19	colleagues	colleague	NOUN
el-356	68	20	and	and	CCONJ
el-356	68	21	reflect	reflect	VERB
el-356	68	22	upon	upon	SCONJ
el-356	68	23	the	the	DET
el-356	68	24	ways	way	NOUN
el-356	68	25	that	that	PRON
el-356	68	26	such	such	DET
el-356	68	27	a	a	DET
el-356	68	28	phrase	phrase	NOUN
el-356	68	29	taken	take	VERB
el-356	68	30	from	from	ADP
el-356	68	31	the	the	DET
el-356	68	32	art	art	NOUN
el-356	68	33	of	of	ADP
el-356	68	34	improvisation	improvisation	NOUN
el-356	68	35	can	can	AUX
el-356	68	36	serve	serve	VERB
el-356	68	37	as	as	ADP
el-356	68	38	an	an	DET
el-356	68	39	opening	opening	NOUN
el-356	68	40	to	to	ADP
el-356	68	41	fluid	fluid	ADJ
el-356	68	42	co	co	NOUN
el-356	68	43	-	-	NOUN
el-356	68	44	creation	creation	NOUN
el-356	68	45	and	and	CCONJ
el-356	68	46	to	to	ADP
el-356	68	47	the	the	DET
el-356	68	48	building	building	NOUN
el-356	68	49	of	of	ADP
el-356	68	50	ideas	idea	NOUN
el-356	68	51	.	.	PUNCT
el-356	69	1	in	in	ADP
el-356	69	2	an	an	DET
el-356	69	3	education	education	NOUN
el-356	69	4	library	library	NOUN
el-356	69	5	setting	setting	NOUN
el-356	69	6	,	,	PUNCT
el-356	69	7	where	where	SCONJ
el-356	69	8	exploration	exploration	NOUN
el-356	69	9	is	be	AUX
el-356	69	10	part	part	NOUN
el-356	69	11	of	of	ADP
el-356	69	12	the	the	DET
el-356	69	13	process	process	NOUN
el-356	69	14	,	,	PUNCT
el-356	69	15	the	the	DET
el-356	69	16	concept	concept	NOUN
el-356	69	17	of	of	ADP
el-356	69	18	“	"	PUNCT
el-356	69	19	yes	yes	INTJ
el-356	69	20	,	,	PUNCT
el-356	69	21	…	…	PUNCT
el-356	69	22	and	and	CCONJ
el-356	69	23	”	"	PUNCT
el-356	69	24	could	could	AUX
el-356	69	25	be	be	AUX
el-356	69	26	employed	employ	VERB
el-356	69	27	as	as	ADP
el-356	69	28	a	a	DET
el-356	69	29	patron	patron	NOUN
el-356	69	30	is	be	AUX
el-356	69	31	exploring	explore	VERB
el-356	69	32	k-12	k-12	PROPN
el-356	69	33	kits	kit	NOUN
el-356	69	34	and	and	CCONJ
el-356	69	35	materials	material	NOUN
el-356	69	36	and	and	CCONJ
el-356	69	37	is	be	AUX
el-356	69	38	working	work	VERB
el-356	69	39	to	to	PART
el-356	69	40	develop	develop	VERB
el-356	69	41	assignments	assignment	NOUN
el-356	69	42	bolstered	bolster	VERB
el-356	69	43	by	by	ADP
el-356	69	44	the	the	DET
el-356	69	45	use	use	NOUN
el-356	69	46	of	of	ADP
el-356	69	47	such	such	ADJ
el-356	69	48	resources	resource	NOUN
el-356	69	49	.	.	PUNCT
el-356	70	1	the	the	DET
el-356	70	2	education	education	NOUN
el-356	70	3	librarian	librarian	NOUN
el-356	70	4	can	can	AUX
el-356	70	5	first	first	ADV
el-356	70	6	affirm	affirm	VERB
el-356	70	7	the	the	DET
el-356	70	8	patron	patron	NOUN
el-356	70	9	’s	’s	PART
el-356	70	10	discovery	discovery	NOUN
el-356	70	11	(	(	PUNCT
el-356	70	12	the	the	DET
el-356	70	13	“	"	PUNCT
el-356	70	14	yes	yes	INTJ
el-356	70	15	”	"	PUNCT
el-356	70	16	part	part	NOUN
el-356	70	17	)	)	PUNCT
el-356	70	18	and	and	CCONJ
el-356	70	19	then	then	ADV
el-356	70	20	use	use	VERB
el-356	70	21	“	"	PUNCT
el-356	70	22	…	…	PUNCT
el-356	70	23	and	and	CCONJ
el-356	70	24	”	"	PUNCT
el-356	70	25	to	to	PART
el-356	70	26	help	help	VERB
el-356	70	27	him	he	PRON
el-356	70	28	or	or	CCONJ
el-356	70	29	her	her	PRON
el-356	70	30	incorporate	incorporate	ADJ
el-356	70	31	contemporary	contemporary	ADJ
el-356	70	32	research	research	NOUN
el-356	70	33	methodologies	methodology	NOUN
el-356	70	34	,	,	PUNCT
el-356	70	35	current	current	ADJ
el-356	70	36	pedagogical	pedagogical	ADJ
el-356	70	37	trends	trend	NOUN
el-356	70	38	,	,	PUNCT
el-356	70	39	and	and	CCONJ
el-356	70	40	best	good	ADJ
el-356	70	41	practices	practice	NOUN
el-356	70	42	in	in	ADP
el-356	70	43	instructional	instructional	ADJ
el-356	70	44	development	development	NOUN
el-356	70	45	into	into	ADP
el-356	70	46	their	their	PRON
el-356	70	47	lesson	lesson	NOUN
el-356	70	48	design	design	NOUN
el-356	70	49	.	.	PUNCT
el-356	71	1	education	education	NOUN
el-356	71	2	libraries	library	NOUN
el-356	71	3	,	,	PUNCT
el-356	71	4	43:1	43:1	NUM
el-356	71	5	(	(	PUNCT
el-356	71	6	2020	2020	NUM
el-356	71	7	)	)	PUNCT
el-356	71	8	©	©	PROPN
el-356	71	9	education	education	NOUN
el-356	71	10	division	division	NOUN
el-356	71	11	,	,	PUNCT
el-356	71	12	special	special	ADJ
el-356	71	13	library	library	NOUN
el-356	71	14	association	association	NOUN
el-356	71	15	5	5	NUM
el-356	71	16	framework	framework	NOUN
el-356	71	17	for	for	ADP
el-356	71	18	implementation	implementation	NOUN
el-356	71	19	using	use	VERB
el-356	71	20	improvisation	improvisation	NOUN
el-356	71	21	as	as	ADP
el-356	71	22	a	a	DET
el-356	71	23	method	method	NOUN
el-356	71	24	of	of	ADP
el-356	71	25	training	training	NOUN
el-356	71	26	is	be	AUX
el-356	71	27	an	an	DET
el-356	71	28	effective	effective	ADJ
el-356	71	29	way	way	NOUN
el-356	71	30	to	to	PART
el-356	71	31	help	help	VERB
el-356	71	32	library	library	NOUN
el-356	71	33	employees	employee	NOUN
el-356	71	34	hone	hone	VERB
el-356	71	35	their	their	PRON
el-356	71	36	customer	customer	NOUN
el-356	71	37	service	service	NOUN
el-356	71	38	skills	skill	NOUN
el-356	71	39	.	.	PUNCT
el-356	72	1	the	the	DET
el-356	72	2	author	author	NOUN
el-356	72	3	implemented	implement	VERB
el-356	72	4	improvisation	improvisation	NOUN
el-356	72	5	training	training	NOUN
el-356	72	6	in	in	ADP
el-356	72	7	a	a	DET
el-356	72	8	former	former	ADJ
el-356	72	9	position	position	NOUN
el-356	72	10	at	at	ADP
el-356	72	11	an	an	DET
el-356	72	12	academic	academic	ADJ
el-356	72	13	library	library	NOUN
el-356	72	14	.	.	PUNCT
el-356	73	1	trainees	trainee	NOUN
el-356	73	2	consisted	consist	VERB
el-356	73	3	of	of	ADP
el-356	73	4	18	18	NUM
el-356	73	5	library	library	NOUN
el-356	73	6	employees	employee	NOUN
el-356	73	7	,	,	PUNCT
el-356	73	8	all	all	PRON
el-356	73	9	of	of	ADP
el-356	73	10	whom	whom	PRON
el-356	73	11	worked	work	VERB
el-356	73	12	in	in	ADP
el-356	73	13	forward	forward	ADV
el-356	73	14	-	-	PUNCT
el-356	73	15	facing	face	VERB
el-356	73	16	roles	role	NOUN
el-356	73	17	within	within	ADP
el-356	73	18	the	the	DET
el-356	73	19	public	public	ADJ
el-356	73	20	services	service	NOUN
el-356	73	21	department	department	PROPN
el-356	73	22	.	.	PUNCT
el-356	74	1	while	while	SCONJ
el-356	74	2	training	training	NOUN
el-356	74	3	details	detail	NOUN
el-356	74	4	are	be	AUX
el-356	74	5	outlined	outline	VERB
el-356	74	6	in	in	ADP
el-356	74	7	the	the	DET
el-356	74	8	chart	chart	NOUN
el-356	74	9	that	that	PRON
el-356	74	10	follows	follow	VERB
el-356	74	11	,	,	PUNCT
el-356	74	12	it	it	PRON
el-356	74	13	is	be	AUX
el-356	74	14	important	important	ADJ
el-356	74	15	to	to	PART
el-356	74	16	note	note	VERB
el-356	74	17	that	that	SCONJ
el-356	74	18	improvisation	improvisation	NOUN
el-356	74	19	activities	activity	NOUN
el-356	74	20	are	be	AUX
el-356	74	21	limited	limit	VERB
el-356	74	22	only	only	ADV
el-356	74	23	by	by	ADP
el-356	74	24	the	the	DET
el-356	74	25	trainer	trainer	NOUN
el-356	74	26	’s	’s	PART
el-356	74	27	imagination	imagination	NOUN
el-356	74	28	.	.	PUNCT
el-356	75	1	indeed	indeed	ADV
el-356	75	2	,	,	PUNCT
el-356	75	3	some	some	PRON
el-356	75	4	of	of	ADP
el-356	75	5	the	the	DET
el-356	75	6	pleasure	pleasure	NOUN
el-356	75	7	offered	offer	VERB
el-356	75	8	by	by	ADP
el-356	75	9	this	this	DET
el-356	75	10	method	method	NOUN
el-356	75	11	of	of	ADP
el-356	75	12	training	training	NOUN
el-356	75	13	may	may	AUX
el-356	75	14	come	come	VERB
el-356	75	15	from	from	ADP
el-356	75	16	developing	develop	VERB
el-356	75	17	the	the	DET
el-356	75	18	scenarios	scenario	NOUN
el-356	75	19	.	.	PUNCT
el-356	76	1	that	that	PRON
el-356	76	2	said	say	VERB
el-356	76	3	,	,	PUNCT
el-356	76	4	in	in	ADP
el-356	76	5	today	today	NOUN
el-356	76	6	’s	’s	PART
el-356	76	7	hectic	hectic	ADJ
el-356	76	8	library	library	NOUN
el-356	76	9	setting	setting	NOUN
el-356	76	10	,	,	PUNCT
el-356	76	11	a	a	DET
el-356	76	12	conceptual	conceptual	ADJ
el-356	76	13	framework	framework	NOUN
el-356	76	14	for	for	ADP
el-356	76	15	setting	set	VERB
el-356	76	16	up	up	ADP
el-356	76	17	such	such	ADJ
el-356	76	18	activities	activity	NOUN
el-356	76	19	may	may	AUX
el-356	76	20	prove	prove	VERB
el-356	76	21	helpful	helpful	ADJ
el-356	76	22	in	in	ADP
el-356	76	23	getting	getting	AUX
el-356	76	24	started	start	VERB
el-356	76	25	and	and	CCONJ
el-356	76	26	stimulating	stimulate	VERB
el-356	76	27	creativity	creativity	NOUN
el-356	76	28	,	,	PUNCT
el-356	76	29	and	and	CCONJ
el-356	76	30	this	this	PRON
el-356	76	31	provides	provide	VERB
el-356	76	32	a	a	DET
el-356	76	33	framework	framework	NOUN
el-356	76	34	for	for	ADP
el-356	76	35	that	that	DET
el-356	76	36	beginning	beginning	NOUN
el-356	76	37	.	.	PUNCT
el-356	77	1	the	the	DET
el-356	77	2	facilitator	facilitator	NOUN
el-356	77	3	’s	’s	PART
el-356	77	4	role	role	NOUN
el-356	77	5	during	during	ADP
el-356	77	6	training	training	NOUN
el-356	77	7	is	be	AUX
el-356	77	8	to	to	PART
el-356	77	9	pitch	pitch	VERB
el-356	77	10	the	the	DET
el-356	77	11	improvisation	improvisation	NOUN
el-356	77	12	topic	topic	NOUN
el-356	77	13	,	,	PUNCT
el-356	77	14	not	not	PART
el-356	77	15	to	to	PART
el-356	77	16	coach	coach	VERB
el-356	77	17	those	those	PRON
el-356	77	18	performing	perform	VERB
el-356	77	19	the	the	DET
el-356	77	20	improvisation	improvisation	NOUN
el-356	77	21	or	or	CCONJ
el-356	77	22	to	to	PART
el-356	77	23	guide	guide	VERB
el-356	77	24	them	they	PRON
el-356	77	25	in	in	ADP
el-356	77	26	any	any	DET
el-356	77	27	way	way	NOUN
el-356	77	28	.	.	PUNCT
el-356	78	1	the	the	DET
el-356	78	2	learning	learning	NOUN
el-356	78	3	experience	experience	NOUN
el-356	78	4	takes	take	VERB
el-356	78	5	place	place	NOUN
el-356	78	6	when	when	SCONJ
el-356	78	7	the	the	DET
el-356	78	8	participants	participant	NOUN
el-356	78	9	listen	listen	VERB
el-356	78	10	to	to	ADP
el-356	78	11	and	and	CCONJ
el-356	78	12	play	play	VERB
el-356	78	13	off	off	ADP
el-356	78	14	one	one	NUM
el-356	78	15	another	another	DET
el-356	78	16	;	;	PUNCT
el-356	78	17	they	they	PRON
el-356	78	18	are	be	AUX
el-356	78	19	not	not	PART
el-356	78	20	receiving	receive	VERB
el-356	78	21	instruction	instruction	NOUN
el-356	78	22	or	or	CCONJ
el-356	78	23	direction	direction	NOUN
el-356	78	24	from	from	ADP
el-356	78	25	the	the	DET
el-356	78	26	facilitator	facilitator	NOUN
el-356	78	27	.	.	PUNCT
el-356	79	1	only	only	ADV
el-356	79	2	in	in	ADP
el-356	79	3	the	the	DET
el-356	79	4	case	case	NOUN
el-356	79	5	that	that	SCONJ
el-356	79	6	the	the	DET
el-356	79	7	improvisation	improvisation	NOUN
el-356	79	8	routine	routine	NOUN
el-356	79	9	has	have	AUX
el-356	79	10	stagnated	stagnate	VERB
el-356	79	11	would	would	AUX
el-356	79	12	the	the	DET
el-356	79	13	facilitator	facilitator	NOUN
el-356	79	14	want	want	VERB
el-356	79	15	to	to	PART
el-356	79	16	re	re	VERB
el-356	79	17	-	-	VERB
el-356	79	18	engage	engage	VERB
el-356	79	19	with	with	ADP
el-356	79	20	those	those	PRON
el-356	79	21	who	who	PRON
el-356	79	22	are	be	AUX
el-356	79	23	role	role	NOUN
el-356	79	24	-	-	PUNCT
el-356	79	25	playing	playing	NOUN
el-356	79	26	(	(	PUNCT
el-356	79	27	dudeck	dudeck	NOUN
el-356	79	28	&	&	CCONJ
el-356	79	29	mcclure	mcclure	PROPN
el-356	79	30	,	,	PUNCT
el-356	79	31	2018	2018	NUM
el-356	79	32	)	)	PUNCT
el-356	79	33	.	.	PUNCT
el-356	80	1	table	table	NOUN
el-356	80	2	1	1	NUM
el-356	80	3	provides	provide	VERB
el-356	80	4	examples	example	NOUN
el-356	80	5	of	of	ADP
el-356	80	6	specific	specific	ADJ
el-356	80	7	improvisation	improvisation	NOUN
el-356	80	8	activities	activity	NOUN
el-356	80	9	,	,	PUNCT
el-356	80	10	created	create	VERB
el-356	80	11	by	by	ADP
el-356	80	12	the	the	DET
el-356	80	13	author	author	NOUN
el-356	80	14	,	,	PUNCT
el-356	80	15	that	that	PRON
el-356	80	16	can	can	AUX
el-356	80	17	help	help	VERB
el-356	80	18	accomplish	accomplish	VERB
el-356	80	19	library	library	NOUN
el-356	80	20	customer	customer	NOUN
el-356	80	21	service	service	NOUN
el-356	80	22	training	training	NOUN
el-356	80	23	goals	goal	NOUN
el-356	80	24	.	.	PUNCT
el-356	81	1	these	these	PRON
el-356	81	2	may	may	AUX
el-356	81	3	be	be	AUX
el-356	81	4	adapted	adapt	VERB
el-356	81	5	to	to	PART
el-356	81	6	fit	fit	VERB
el-356	81	7	the	the	DET
el-356	81	8	training	training	NOUN
el-356	81	9	needs	need	NOUN
el-356	81	10	of	of	ADP
el-356	81	11	other	other	ADJ
el-356	81	12	academic	academic	ADJ
el-356	81	13	libraries	library	NOUN
el-356	81	14	.	.	PUNCT
el-356	82	1	tracing	trace	VERB
el-356	82	2	the	the	DET
el-356	82	3	first	first	ADJ
el-356	82	4	example	example	NOUN
el-356	82	5	in	in	ADP
el-356	82	6	the	the	DET
el-356	82	7	chart	chart	NOUN
el-356	82	8	will	will	AUX
el-356	82	9	elucidate	elucidate	VERB
el-356	82	10	how	how	SCONJ
el-356	82	11	an	an	DET
el-356	82	12	improvisation	improvisation	NOUN
el-356	82	13	activity	activity	NOUN
el-356	82	14	can	can	AUX
el-356	82	15	enhance	enhance	VERB
el-356	82	16	customer	customer	NOUN
el-356	82	17	service	service	NOUN
el-356	82	18	acumen	acuman	NOUN
el-356	82	19	.	.	PUNCT
el-356	83	1	the	the	DET
el-356	83	2	prompt	prompt	NOUN
el-356	83	3	the	the	DET
el-356	83	4	author	author	NOUN
el-356	83	5	pitched	pitch	VERB
el-356	83	6	to	to	ADP
el-356	83	7	a	a	DET
el-356	83	8	randomly	randomly	ADV
el-356	83	9	selected	select	VERB
el-356	83	10	dyad	dyad	NOUN
el-356	83	11	from	from	ADP
el-356	83	12	the	the	DET
el-356	83	13	group	group	NOUN
el-356	83	14	of	of	ADP
el-356	83	15	18	18	NUM
el-356	83	16	library	library	NOUN
el-356	83	17	employees	employee	NOUN
el-356	83	18	was	be	AUX
el-356	83	19	,	,	PUNCT
el-356	83	20	“	"	PUNCT
el-356	83	21	a	a	DET
el-356	83	22	sandwich	sandwich	NOUN
el-356	83	23	shop	shop	NOUN
el-356	83	24	employee	employee	NOUN
el-356	83	25	must	must	AUX
el-356	83	26	convince	convince	VERB
el-356	83	27	the	the	DET
el-356	83	28	ceo	ceo	NOUN
el-356	83	29	of	of	ADP
el-356	83	30	the	the	DET
el-356	83	31	sandwich	sandwich	NOUN
el-356	83	32	company	company	NOUN
el-356	83	33	to	to	PART
el-356	83	34	offer	offer	VERB
el-356	83	35	a	a	DET
el-356	83	36	never	never	ADV
el-356	83	37	-	-	PUNCT
el-356	83	38	been	be	AUX
el-356	83	39	-	-	PUNCT
el-356	83	40	made	make	VERB
el-356	83	41	-	-	PUNCT
el-356	83	42	before	before	ADV
el-356	83	43	and	and	CCONJ
el-356	83	44	very	very	ADV
el-356	83	45	unlikely	unlikely	ADJ
el-356	83	46	flavour	flavour	NOUN
el-356	83	47	of	of	ADP
el-356	83	48	sandwich	sandwich	NOUN
el-356	83	49	.	.	PUNCT
el-356	83	50	”	"	PUNCT
el-356	84	1	one	one	NUM
el-356	84	2	library	library	NOUN
el-356	84	3	employee	employee	NOUN
el-356	84	4	,	,	PUNCT
el-356	84	5	playing	play	VERB
el-356	84	6	the	the	DET
el-356	84	7	role	role	NOUN
el-356	84	8	of	of	ADP
el-356	84	9	the	the	DET
el-356	84	10	sandwich	sandwich	NOUN
el-356	84	11	shop	shop	NOUN
el-356	84	12	employee	employee	NOUN
el-356	84	13	,	,	PUNCT
el-356	84	14	and	and	CCONJ
el-356	84	15	the	the	DET
el-356	84	16	other	other	ADJ
el-356	84	17	in	in	ADP
el-356	84	18	the	the	DET
el-356	84	19	role	role	NOUN
el-356	84	20	of	of	ADP
el-356	84	21	ceo	ceo	NOUN
el-356	84	22	–	–	PUNCT
el-356	84	23	had	have	VERB
el-356	84	24	to	to	PART
el-356	84	25	think	think	VERB
el-356	84	26	quickly	quickly	ADV
el-356	84	27	and	and	CCONJ
el-356	84	28	play	play	VERB
el-356	84	29	off	off	ADP
el-356	84	30	each	each	DET
el-356	84	31	other	other	ADJ
el-356	84	32	in	in	ADP
el-356	84	33	order	order	NOUN
el-356	84	34	to	to	PART
el-356	84	35	work	work	VERB
el-356	84	36	their	their	PRON
el-356	84	37	way	way	NOUN
el-356	84	38	through	through	ADP
el-356	84	39	this	this	DET
el-356	84	40	given	give	VERB
el-356	84	41	hypothetical	hypothetical	ADJ
el-356	84	42	situation	situation	NOUN
el-356	84	43	.	.	PUNCT
el-356	85	1	the	the	DET
el-356	85	2	participants	participant	NOUN
el-356	85	3	immediately	immediately	ADV
el-356	85	4	recognized	recognize	VERB
el-356	85	5	the	the	DET
el-356	85	6	dynamic	dynamic	NOUN
el-356	85	7	of	of	ADP
el-356	85	8	the	the	DET
el-356	85	9	employee	employee	NOUN
el-356	85	10	-	-	PUNCT
el-356	85	11	boss	boss	NOUN
el-356	85	12	relationship	relationship	NOUN
el-356	85	13	(	(	PUNCT
el-356	85	14	a	a	DET
el-356	85	15	common	common	ADJ
el-356	85	16	trope	trope	NOUN
el-356	85	17	in	in	ADP
el-356	85	18	improvisation	improvisation	NOUN
el-356	85	19	exercises	exercise	NOUN
el-356	85	20	)	)	PUNCT
el-356	85	21	and	and	CCONJ
el-356	85	22	took	take	VERB
el-356	85	23	that	that	PRON
el-356	85	24	as	as	ADP
el-356	85	25	a	a	DET
el-356	85	26	starting	starting	NOUN
el-356	85	27	point	point	NOUN
el-356	85	28	.	.	PUNCT
el-356	86	1	the	the	DET
el-356	86	2	participant	participant	NOUN
el-356	86	3	in	in	ADP
el-356	86	4	the	the	DET
el-356	86	5	role	role	NOUN
el-356	86	6	of	of	ADP
el-356	86	7	the	the	DET
el-356	86	8	sandwich	sandwich	NOUN
el-356	86	9	artist	artist	NOUN
el-356	86	10	worked	work	VERB
el-356	86	11	quickly	quickly	ADV
el-356	86	12	to	to	PART
el-356	86	13	come	come	VERB
el-356	86	14	up	up	ADP
el-356	86	15	with	with	ADP
el-356	86	16	a	a	DET
el-356	86	17	thirty	thirty	NUM
el-356	86	18	second	second	ADJ
el-356	86	19	“	"	PUNCT
el-356	86	20	elevator	elevator	NOUN
el-356	86	21	speech	speech	NOUN
el-356	86	22	”	"	PUNCT
el-356	86	23	to	to	PART
el-356	86	24	pitch	pitch	VERB
el-356	86	25	her	her	PRON
el-356	86	26	sandwich	sandwich	NOUN
el-356	86	27	idea	idea	NOUN
el-356	86	28	.	.	PUNCT
el-356	87	1	the	the	DET
el-356	87	2	library	library	ADJ
el-356	87	3	employee	employee	NOUN
el-356	87	4	acting	act	VERB
el-356	87	5	in	in	ADP
el-356	87	6	the	the	DET
el-356	87	7	ceo	ceo	NOUN
el-356	87	8	role	role	NOUN
el-356	87	9	had	have	VERB
el-356	87	10	a	a	DET
el-356	87	11	choice	choice	NOUN
el-356	87	12	to	to	PART
el-356	87	13	make	make	VERB
el-356	87	14	about	about	ADP
el-356	87	15	what	what	PRON
el-356	87	16	kind	kind	NOUN
el-356	87	17	of	of	ADP
el-356	87	18	“	"	PUNCT
el-356	87	19	big	big	ADJ
el-356	87	20	boss	boss	NOUN
el-356	87	21	”	"	PUNCT
el-356	87	22	she	she	PRON
el-356	87	23	wished	wish	VERB
el-356	87	24	to	to	PART
el-356	87	25	portray	portray	VERB
el-356	87	26	:	:	PUNCT
el-356	87	27	one	one	NUM
el-356	87	28	who	who	PRON
el-356	87	29	was	be	AUX
el-356	87	30	benevolent	benevolent	ADJ
el-356	87	31	,	,	PUNCT
el-356	87	32	interested	interested	ADJ
el-356	87	33	,	,	PUNCT
el-356	87	34	and	and	CCONJ
el-356	87	35	puts	put	VERB
el-356	87	36	her	her	PRON
el-356	87	37	employees	employee	NOUN
el-356	87	38	first	first	ADV
el-356	87	39	,	,	PUNCT
el-356	87	40	or	or	CCONJ
el-356	87	41	a	a	DET
el-356	87	42	harried	harried	ADJ
el-356	87	43	,	,	PUNCT
el-356	87	44	disinterested	disinterested	ADJ
el-356	87	45	,	,	PUNCT
el-356	87	46	“	"	PUNCT
el-356	87	47	i	i	PRON
el-356	87	48	do	do	AUX
el-356	87	49	n’t	not	PART
el-356	87	50	have	have	VERB
el-356	87	51	time	time	NOUN
el-356	87	52	for	for	ADP
el-356	87	53	you	you	PRON
el-356	87	54	”	"	PUNCT
el-356	87	55	boss	boss	NOUN
el-356	87	56	–	–	PUNCT
el-356	87	57	or	or	CCONJ
el-356	87	58	,	,	PUNCT
el-356	87	59	something	something	PRON
el-356	87	60	in	in	ADP
el-356	87	61	between	between	ADP
el-356	87	62	.	.	PUNCT
el-356	88	1	she	she	PRON
el-356	88	2	went	go	VERB
el-356	88	3	with	with	ADP
el-356	88	4	the	the	DET
el-356	88	5	more	more	ADV
el-356	88	6	encouraging	encouraging	ADJ
el-356	88	7	option	option	NOUN
el-356	88	8	and	and	CCONJ
el-356	88	9	listened	listen	VERB
el-356	88	10	to	to	ADP
el-356	88	11	the	the	DET
el-356	88	12	sandwich	sandwich	NOUN
el-356	88	13	artist	artist	NOUN
el-356	88	14	make	make	VERB
el-356	88	15	her	her	PRON
el-356	88	16	pitch	pitch	NOUN
el-356	88	17	.	.	PUNCT
el-356	89	1	their	their	PRON
el-356	89	2	back	back	NOUN
el-356	89	3	and	and	CCONJ
el-356	89	4	forth	forth	ADV
el-356	89	5	banter	banter	NOUN
el-356	89	6	entertained	entertain	VERB
el-356	89	7	the	the	DET
el-356	89	8	author	author	NOUN
el-356	89	9	and	and	CCONJ
el-356	89	10	the	the	DET
el-356	89	11	16	16	NUM
el-356	89	12	colleagues	colleague	NOUN
el-356	89	13	watching	watch	VERB
el-356	89	14	as	as	SCONJ
el-356	89	15	they	they	PRON
el-356	89	16	awaited	await	VERB
el-356	89	17	their	their	PRON
el-356	89	18	own	own	ADJ
el-356	89	19	turn	turn	NOUN
el-356	89	20	,	,	PUNCT
el-356	89	21	and	and	CCONJ
el-356	89	22	the	the	DET
el-356	89	23	sandwich	sandwich	NOUN
el-356	89	24	that	that	PRON
el-356	89	25	was	be	AUX
el-356	89	26	pitched	pitch	VERB
el-356	89	27	in	in	ADP
el-356	89	28	the	the	DET
el-356	89	29	scenario	scenario	NOUN
el-356	89	30	included	include	VERB
el-356	89	31	the	the	DET
el-356	89	32	unlikely	unlikely	ADJ
el-356	89	33	ingredient	ingredient	NOUN
el-356	89	34	of	of	ADP
el-356	89	35	frog	frog	ADJ
el-356	89	36	legs	leg	NOUN
el-356	89	37	.	.	PUNCT
el-356	90	1	the	the	DET
el-356	90	2	open	open	ADV
el-356	90	3	-	-	PUNCT
el-356	90	4	ended	end	VERB
el-356	90	5	nature	nature	NOUN
el-356	90	6	of	of	ADP
el-356	90	7	improvisation	improvisation	NOUN
el-356	90	8	requires	require	VERB
el-356	90	9	instantaneous	instantaneous	ADJ
el-356	90	10	decision	decision	NOUN
el-356	90	11	-	-	PUNCT
el-356	90	12	making	making	NOUN
el-356	90	13	and	and	CCONJ
el-356	90	14	an	an	DET
el-356	90	15	embodiment	embodiment	NOUN
el-356	90	16	of	of	ADP
el-356	90	17	the	the	DET
el-356	90	18	character	character	NOUN
el-356	90	19	.	.	PUNCT
el-356	91	1	whatever	whatever	PRON
el-356	91	2	is	be	AUX
el-356	91	3	first	first	ADV
el-356	91	4	on	on	ADP
el-356	91	5	the	the	DET
el-356	91	6	participant	participant	NOUN
el-356	91	7	’s	’s	PART
el-356	91	8	mind	mind	NOUN
el-356	91	9	is	be	AUX
el-356	91	10	likely	likely	ADJ
el-356	91	11	what	what	PRON
el-356	91	12	will	will	AUX
el-356	91	13	come	come	VERB
el-356	91	14	out	out	ADP
el-356	91	15	in	in	ADP
el-356	91	16	the	the	DET
el-356	91	17	exercise	exercise	NOUN
el-356	91	18	.	.	PUNCT
el-356	92	1	it	it	PRON
el-356	92	2	is	be	AUX
el-356	92	3	not	not	PART
el-356	92	4	a	a	DET
el-356	92	5	stretch	stretch	NOUN
el-356	92	6	to	to	PART
el-356	92	7	recognize	recognize	VERB
el-356	92	8	how	how	SCONJ
el-356	92	9	the	the	DET
el-356	92	10	employee	employee	NOUN
el-356	92	11	-	-	PUNCT
el-356	92	12	boss	boss	NOUN
el-356	92	13	juxtaposition	juxtaposition	NOUN
el-356	92	14	is	be	AUX
el-356	92	15	relatable	relatable	ADJ
el-356	92	16	to	to	ADP
el-356	92	17	an	an	DET
el-356	92	18	employee	employee	NOUN
el-356	92	19	-	-	PUNCT
el-356	92	20	library	library	NOUN
el-356	92	21	user	user	NOUN
el-356	92	22	interaction	interaction	NOUN
el-356	92	23	.	.	PUNCT
el-356	93	1	library	library	NOUN
el-356	93	2	users	user	NOUN
el-356	93	3	come	come	VERB
el-356	93	4	into	into	ADP
el-356	93	5	the	the	DET
el-356	93	6	library	library	NOUN
el-356	93	7	with	with	ADP
el-356	93	8	a	a	DET
el-356	93	9	wide	wide	ADJ
el-356	93	10	variety	variety	NOUN
el-356	93	11	of	of	ADP
el-356	93	12	moods	mood	NOUN
el-356	93	13	and	and	CCONJ
el-356	93	14	personalities	personality	NOUN
el-356	93	15	and	and	CCONJ
el-356	93	16	it	it	PRON
el-356	93	17	’s	’	VERB
el-356	93	18	incumbent	incumbent	ADJ
el-356	93	19	upon	upon	SCONJ
el-356	93	20	the	the	DET
el-356	93	21	library	library	NOUN
el-356	93	22	employee	employee	NOUN
el-356	93	23	to	to	PART
el-356	93	24	reach	reach	VERB
el-356	93	25	out	out	ADP
el-356	93	26	and	and	CCONJ
el-356	93	27	offer	offer	VERB
el-356	93	28	excellent	excellent	ADJ
el-356	93	29	customer	customer	NOUN
el-356	93	30	service	service	NOUN
el-356	93	31	,	,	PUNCT
el-356	93	32	nevertheless	nevertheless	ADV
el-356	93	33	.	.	PUNCT
el-356	94	1	being	be	AUX
el-356	94	2	able	able	ADJ
el-356	94	3	to	to	PART
el-356	94	4	quickly	quickly	ADV
el-356	94	5	read	read	VERB
el-356	94	6	the	the	DET
el-356	94	7	present	present	ADJ
el-356	94	8	mindset	mindset	NOUN
el-356	94	9	of	of	ADP
el-356	94	10	the	the	DET
el-356	94	11	user	user	NOUN
el-356	94	12	allows	allow	VERB
el-356	94	13	the	the	DET
el-356	94	14	library	library	ADJ
el-356	94	15	employee	employee	NOUN
el-356	94	16	to	to	PART
el-356	94	17	offer	offer	VERB
el-356	94	18	education	education	NOUN
el-356	94	19	libraries	library	NOUN
el-356	94	20	,	,	PUNCT
el-356	94	21	43:1	43:1	NUM
el-356	94	22	(	(	PUNCT
el-356	94	23	2020	2020	NUM
el-356	94	24	)	)	PUNCT
el-356	94	25	©	©	PROPN
el-356	94	26	education	education	NOUN
el-356	94	27	division	division	NOUN
el-356	94	28	,	,	PUNCT
el-356	94	29	special	special	ADJ
el-356	94	30	library	library	NOUN
el-356	94	31	association	association	NOUN
el-356	94	32	6	6	NUM
el-356	94	33	them	they	PRON
el-356	94	34	the	the	DET
el-356	94	35	kind	kind	NOUN
el-356	94	36	of	of	ADP
el-356	94	37	service	service	NOUN
el-356	94	38	they	they	PRON
el-356	94	39	need	need	VERB
el-356	94	40	in	in	ADP
el-356	94	41	that	that	DET
el-356	94	42	moment	moment	NOUN
el-356	94	43	.	.	PUNCT
el-356	95	1	in	in	ADP
el-356	95	2	this	this	DET
el-356	95	3	way	way	NOUN
el-356	95	4	,	,	PUNCT
el-356	95	5	having	have	VERB
el-356	95	6	to	to	PART
el-356	95	7	make	make	VERB
el-356	95	8	a	a	DET
el-356	95	9	sandwich	sandwich	NOUN
el-356	95	10	pitch	pitch	NOUN
el-356	95	11	teaches	teach	VERB
el-356	95	12	the	the	DET
el-356	95	13	library	library	ADJ
el-356	95	14	employee	employee	NOUN
el-356	95	15	requisite	requisite	NOUN
el-356	95	16	skills	skill	NOUN
el-356	95	17	for	for	ADP
el-356	95	18	how	how	SCONJ
el-356	95	19	to	to	PART
el-356	95	20	think	think	VERB
el-356	95	21	quickly	quickly	ADV
el-356	95	22	,	,	PUNCT
el-356	95	23	adapt	adapt	VERB
el-356	95	24	to	to	ADP
el-356	95	25	the	the	DET
el-356	95	26	scenario	scenario	NOUN
el-356	95	27	,	,	PUNCT
el-356	95	28	and	and	CCONJ
el-356	95	29	then	then	ADV
el-356	95	30	promote	promote	VERB
el-356	95	31	helpful	helpful	ADJ
el-356	95	32	and	and	CCONJ
el-356	95	33	targeted	target	VERB
el-356	95	34	resources	resource	NOUN
el-356	95	35	during	during	ADP
el-356	95	36	a	a	DET
el-356	95	37	brief	brief	ADJ
el-356	95	38	encounter	encounter	NOUN
el-356	95	39	with	with	ADP
el-356	95	40	a	a	DET
el-356	95	41	user	user	NOUN
el-356	95	42	.	.	PUNCT
el-356	96	1	it	it	PRON
el-356	96	2	also	also	ADV
el-356	96	3	fosters	foster	VERB
el-356	96	4	creativity	creativity	NOUN
el-356	96	5	in	in	ADP
el-356	96	6	thinking	think	VERB
el-356	96	7	beyond	beyond	ADP
el-356	96	8	the	the	DET
el-356	96	9	usual	usual	ADJ
el-356	96	10	“	"	PUNCT
el-356	96	11	canned	can	VERB
el-356	96	12	”	"	PUNCT
el-356	96	13	answers	answer	NOUN
el-356	96	14	and	and	CCONJ
el-356	96	15	develops	develop	VERB
el-356	96	16	a	a	DET
el-356	96	17	keen	keen	ADJ
el-356	96	18	ability	ability	NOUN
el-356	96	19	to	to	PART
el-356	96	20	problem	problem	VERB
el-356	96	21	-	-	PUNCT
el-356	96	22	solve	solve	NOUN
el-356	96	23	on	on	ADP
el-356	96	24	the	the	DET
el-356	96	25	spot	spot	NOUN
el-356	96	26	.	.	PUNCT
el-356	96	27	table	table	NOUN
el-356	96	28	1	1	NUM
el-356	96	29	.	.	PUNCT
el-356	96	30	examples	example	NOUN
el-356	96	31	of	of	ADP
el-356	96	32	improvisation	improvisation	NOUN
el-356	96	33	activities	activity	NOUN
el-356	96	34	improvisation	improvisation	VERB
el-356	96	35	scenario	scenario	NOUN
el-356	96	36	number	number	NOUN
el-356	96	37	of	of	ADP
el-356	96	38	participants	participant	NOUN
el-356	96	39	applicable	applicable	ADJ
el-356	96	40	skills	skill	NOUN
el-356	96	41	developed	develop	VERB
el-356	96	42	a	a	DET
el-356	96	43	sandwich	sandwich	NOUN
el-356	96	44	shop	shop	NOUN
el-356	96	45	employee	employee	NOUN
el-356	96	46	must	must	AUX
el-356	96	47	convince	convince	VERB
el-356	96	48	the	the	DET
el-356	96	49	ceo	ceo	NOUN
el-356	96	50	of	of	ADP
el-356	96	51	the	the	DET
el-356	96	52	sandwich	sandwich	NOUN
el-356	96	53	company	company	NOUN
el-356	96	54	to	to	PART
el-356	96	55	offer	offer	VERB
el-356	96	56	a	a	DET
el-356	96	57	never	never	ADV
el-356	96	58	-	-	PUNCT
el-356	96	59	beenmade	beenmade	NOUN
el-356	96	60	-	-	PUNCT
el-356	96	61	before	before	ADV
el-356	96	62	and	and	CCONJ
el-356	96	63	very	very	ADV
el-356	96	64	unlikely	unlikely	ADJ
el-356	96	65	flavour	flavour	NOUN
el-356	96	66	of	of	ADP
el-356	96	67	sandwich	sandwich	NOUN
el-356	96	68	.	.	PUNCT
el-356	97	1	2	2	NUM
el-356	97	2	marked	mark	VERB
el-356	97	3	by	by	ADP
el-356	97	4	brevity	brevity	NOUN
el-356	97	5	,	,	PUNCT
el-356	97	6	the	the	DET
el-356	97	7	library	library	NOUN
el-356	97	8	employee	employee	NOUN
el-356	97	9	can	can	AUX
el-356	97	10	learn	learn	VERB
el-356	97	11	from	from	ADP
el-356	97	12	this	this	DET
el-356	97	13	type	type	NOUN
el-356	97	14	of	of	ADP
el-356	97	15	improvisation	improvisation	NOUN
el-356	97	16	experience	experience	NOUN
el-356	97	17	how	how	SCONJ
el-356	97	18	to	to	PART
el-356	97	19	pitch	pitch	VERB
el-356	97	20	helpful	helpful	ADJ
el-356	97	21	and	and	CCONJ
el-356	97	22	targeted	target	VERB
el-356	97	23	resources	resource	NOUN
el-356	97	24	to	to	ADP
el-356	97	25	the	the	DET
el-356	97	26	user	user	NOUN
el-356	97	27	.	.	PUNCT
el-356	98	1	interview	interview	NOUN
el-356	98	2	with	with	ADP
el-356	98	3	a	a	DET
el-356	98	4	world	world	NOUN
el-356	98	5	-	-	PUNCT
el-356	98	6	class	class	NOUN
el-356	98	7	trampoline	trampoline	NOUN
el-356	98	8	champion	champion	NOUN
el-356	98	9	(	(	PUNCT
el-356	98	10	or	or	CCONJ
el-356	98	11	other	other	ADJ
el-356	98	12	unlikely	unlikely	ADJ
el-356	98	13	premiere	premiere	NOUN
el-356	98	14	athlete	athlete	NOUN
el-356	98	15	)	)	PUNCT
el-356	98	16	2	2	NUM
el-356	98	17	related	relate	VERB
el-356	98	18	to	to	ADP
el-356	98	19	a	a	DET
el-356	98	20	traditional	traditional	ADJ
el-356	98	21	-	-	PUNCT
el-356	98	22	style	style	NOUN
el-356	98	23	“	"	PUNCT
el-356	98	24	reference	reference	NOUN
el-356	98	25	interview	interview	NOUN
el-356	98	26	,	,	PUNCT
el-356	98	27	”	"	PUNCT
el-356	98	28	participants	participant	NOUN
el-356	98	29	in	in	ADP
el-356	98	30	this	this	DET
el-356	98	31	activity	activity	NOUN
el-356	98	32	can	can	AUX
el-356	98	33	glean	glean	VERB
el-356	98	34	skills	skill	NOUN
el-356	98	35	in	in	ADP
el-356	98	36	delving	delve	VERB
el-356	98	37	into	into	ADP
el-356	98	38	user	user	NOUN
el-356	98	39	needs	need	NOUN
el-356	98	40	in	in	ADP
el-356	98	41	areas	area	NOUN
el-356	98	42	where	where	SCONJ
el-356	98	43	they	they	PRON
el-356	98	44	are	be	AUX
el-356	98	45	not	not	PART
el-356	98	46	expert	expert	ADJ
el-356	98	47	.	.	PUNCT
el-356	99	1	a	a	DET
el-356	99	2	couple	couple	NOUN
el-356	99	3	is	be	AUX
el-356	99	4	trying	try	VERB
el-356	99	5	to	to	PART
el-356	99	6	get	get	VERB
el-356	99	7	past	past	ADP
el-356	99	8	the	the	DET
el-356	99	9	tsa	tsa	NOUN
el-356	99	10	with	with	ADP
el-356	99	11	weird	weird	ADJ
el-356	99	12	(	(	PUNCT
el-356	99	13	but	but	CCONJ
el-356	99	14	innocent	innocent	ADJ
el-356	99	15	)	)	PUNCT
el-356	99	16	items	item	NOUN
el-356	99	17	in	in	ADP
el-356	99	18	their	their	PRON
el-356	99	19	carry	carry	VERB
el-356	99	20	-	-	PUNCT
el-356	99	21	on	on	ADP
el-356	99	22	bags	bag	NOUN
el-356	99	23	2	2	NUM
el-356	99	24	-	-	SYM
el-356	99	25	3	3	NUM
el-356	99	26	teaches	teach	VERB
el-356	99	27	patience	patience	NOUN
el-356	99	28	in	in	ADP
el-356	99	29	understanding	understand	VERB
el-356	99	30	user	user	NOUN
el-356	99	31	requests	request	NOUN
el-356	99	32	when	when	SCONJ
el-356	99	33	they	they	PRON
el-356	99	34	may	may	AUX
el-356	99	35	at	at	ADP
el-356	99	36	first	first	ADV
el-356	99	37	seem	seem	VERB
el-356	99	38	unusual	unusual	ADJ
el-356	99	39	,	,	PUNCT
el-356	99	40	or	or	CCONJ
el-356	99	41	when	when	SCONJ
el-356	99	42	users	user	NOUN
el-356	99	43	ask	ask	VERB
el-356	99	44	for	for	ADP
el-356	99	45	specific	specific	ADJ
el-356	99	46	resources	resource	NOUN
el-356	99	47	or	or	CCONJ
el-356	99	48	items	item	NOUN
el-356	99	49	they	they	PRON
el-356	99	50	may	may	AUX
el-356	99	51	mistakenly	mistakenly	ADV
el-356	99	52	believe	believe	VERB
el-356	99	53	they	they	PRON
el-356	99	54	need	need	VERB
el-356	99	55	when	when	SCONJ
el-356	99	56	an	an	DET
el-356	99	57	easier	easy	ADJ
el-356	99	58	starting	starting	NOUN
el-356	99	59	point	point	NOUN
el-356	99	60	may	may	AUX
el-356	99	61	be	be	AUX
el-356	99	62	to	to	PART
el-356	99	63	ascertain	ascertain	VERB
el-356	99	64	their	their	PRON
el-356	99	65	actual	actual	ADJ
el-356	99	66	information	information	NOUN
el-356	99	67	need	need	NOUN
el-356	99	68	.	.	PUNCT
el-356	100	1	there	there	PRON
el-356	100	2	is	be	VERB
el-356	100	3	a	a	DET
el-356	100	4	zombie	zombie	NOUN
el-356	100	5	apocalypse	apocalypse	NOUN
el-356	100	6	and	and	CCONJ
el-356	100	7	you	you	PRON
el-356	100	8	and	and	CCONJ
el-356	100	9	your	your	PRON
el-356	100	10	friend	friend	NOUN
el-356	100	11	need	need	VERB
el-356	100	12	to	to	PART
el-356	100	13	go	go	VERB
el-356	100	14	through	through	ADP
el-356	100	15	your	your	PRON
el-356	100	16	survival	survival	NOUN
el-356	100	17	bags	bag	NOUN
el-356	100	18	to	to	PART
el-356	100	19	ensure	ensure	VERB
el-356	100	20	that	that	SCONJ
el-356	100	21	you	you	PRON
el-356	100	22	have	have	VERB
el-356	100	23	all	all	PRON
el-356	100	24	you	you	PRON
el-356	100	25	will	will	AUX
el-356	100	26	need	need	VERB
el-356	100	27	.	.	PUNCT
el-356	101	1	2	2	NUM
el-356	101	2	participants	participant	NOUN
el-356	101	3	learn	learn	VERB
el-356	101	4	how	how	SCONJ
el-356	101	5	to	to	PART
el-356	101	6	work	work	VERB
el-356	101	7	with	with	ADP
el-356	101	8	a	a	DET
el-356	101	9	user	user	NOUN
el-356	101	10	to	to	PART
el-356	101	11	check	check	VERB
el-356	101	12	that	that	SCONJ
el-356	101	13	they	they	PRON
el-356	101	14	have	have	VERB
el-356	101	15	all	all	PRON
el-356	101	16	of	of	ADP
el-356	101	17	the	the	DET
el-356	101	18	requisite	requisite	ADJ
el-356	101	19	materials	material	NOUN
el-356	101	20	for	for	ADP
el-356	101	21	a	a	DET
el-356	101	22	class	class	NOUN
el-356	101	23	or	or	CCONJ
el-356	101	24	a	a	DET
el-356	101	25	research	research	NOUN
el-356	101	26	assignment	assignment	NOUN
el-356	101	27	before	before	SCONJ
el-356	101	28	they	they	PRON
el-356	101	29	walk	walk	VERB
el-356	101	30	out	out	ADP
el-356	101	31	of	of	ADP
el-356	101	32	the	the	DET
el-356	101	33	library	library	NOUN
el-356	101	34	.	.	PUNCT
el-356	102	1	the	the	DET
el-356	102	2	members	member	NOUN
el-356	102	3	of	of	ADP
el-356	102	4	a	a	DET
el-356	102	5	committee	committee	NOUN
el-356	102	6	are	be	AUX
el-356	102	7	trying	try	VERB
el-356	102	8	to	to	PART
el-356	102	9	convince	convince	VERB
el-356	102	10	the	the	DET
el-356	102	11	president/	president/	NUM
el-356	102	12	principal	principal	NOUN
el-356	102	13	of	of	ADP
el-356	102	14	the	the	DET
el-356	102	15	school	school	NOUN
el-356	102	16	to	to	PART
el-356	102	17	redesign	redesign	VERB
el-356	102	18	the	the	DET
el-356	102	19	current	current	ADJ
el-356	102	20	mascot	mascot	NOUN
el-356	102	21	’s	’s	PART
el-356	102	22	appearance	appearance	NOUN
el-356	102	23	2	2	NUM
el-356	102	24	-	-	SYM
el-356	102	25	4	4	NUM
el-356	102	26	valuable	valuable	ADJ
el-356	102	27	in	in	ADP
el-356	102	28	a	a	DET
el-356	102	29	group	group	NOUN
el-356	102	30	or	or	CCONJ
el-356	102	31	committee	committee	NOUN
el-356	102	32	work	work	NOUN
el-356	102	33	setting	setting	NOUN
el-356	102	34	.	.	PUNCT
el-356	103	1	library	library	NOUN
el-356	103	2	employees	employee	NOUN
el-356	103	3	can	can	AUX
el-356	103	4	learn	learn	VERB
el-356	103	5	how	how	SCONJ
el-356	103	6	to	to	PART
el-356	103	7	work	work	VERB
el-356	103	8	together	together	ADV
el-356	103	9	to	to	PART
el-356	103	10	form	form	VERB
el-356	103	11	a	a	DET
el-356	103	12	consensus	consensus	NOUN
el-356	103	13	and	and	CCONJ
el-356	103	14	use	use	VERB
el-356	103	15	the	the	DET
el-356	103	16	powers	power	NOUN
el-356	103	17	of	of	ADP
el-356	103	18	presentation	presentation	NOUN
el-356	103	19	and	and	CCONJ
el-356	103	20	persuasion	persuasion	NOUN
el-356	103	21	to	to	PART
el-356	103	22	promote	promote	VERB
el-356	103	23	their	their	PRON
el-356	103	24	case	case	NOUN
el-356	103	25	to	to	ADP
el-356	103	26	stakeholders	stakeholder	NOUN
el-356	103	27	.	.	PUNCT
el-356	104	1	an	an	DET
el-356	104	2	artist	artist	NOUN
el-356	104	3	is	be	AUX
el-356	104	4	working	work	VERB
el-356	104	5	to	to	PART
el-356	104	6	convince	convince	VERB
el-356	104	7	a	a	DET
el-356	104	8	gallery	gallery	NOUN
el-356	104	9	that	that	PRON
el-356	104	10	they	they	PRON
el-356	104	11	need	need	VERB
el-356	104	12	special	special	ADJ
el-356	104	13	accommodations	accommodation	NOUN
el-356	104	14	for	for	ADP
el-356	104	15	an	an	DET
el-356	104	16	upcoming	upcoming	ADJ
el-356	104	17	show	show	NOUN
el-356	104	18	,	,	PUNCT
el-356	104	19	but	but	CCONJ
el-356	104	20	the	the	DET
el-356	104	21	artist	artist	NOUN
el-356	104	22	is	be	AUX
el-356	104	23	being	be	AUX
el-356	104	24	very	very	ADV
el-356	104	25	evasive	evasive	ADJ
el-356	104	26	about	about	ADP
el-356	104	27	the	the	DET
el-356	104	28	materials	material	NOUN
el-356	104	29	and	and	CCONJ
el-356	104	30	nature	nature	NOUN
el-356	104	31	of	of	ADP
el-356	104	32	the	the	DET
el-356	104	33	show	show	NOUN
el-356	104	34	.	.	PUNCT
el-356	105	1	gallery	gallery	NOUN
el-356	105	2	employees	employee	NOUN
el-356	105	3	are	be	AUX
el-356	105	4	trying	try	VERB
el-356	105	5	to	to	PART
el-356	105	6	figure	figure	VERB
el-356	105	7	out	out	ADP
el-356	105	8	appropriate	appropriate	ADJ
el-356	105	9	accommodations	accommodation	NOUN
el-356	105	10	.	.	PUNCT
el-356	106	1	3	3	NUM
el-356	106	2	-	-	SYM
el-356	106	3	4	4	NUM
el-356	106	4	teaches	teach	VERB
el-356	106	5	participants	participant	NOUN
el-356	106	6	how	how	SCONJ
el-356	106	7	to	to	PART
el-356	106	8	get	get	VERB
el-356	106	9	only	only	ADV
el-356	106	10	the	the	DET
el-356	106	11	necessary	necessary	ADJ
el-356	106	12	and	and	CCONJ
el-356	106	13	required	required	ADJ
el-356	106	14	information	information	NOUN
el-356	106	15	from	from	ADP
el-356	106	16	a	a	DET
el-356	106	17	patron	patron	NOUN
el-356	106	18	in	in	ADP
el-356	106	19	order	order	NOUN
el-356	106	20	to	to	PART
el-356	106	21	fulfil	fulfil	VERB
el-356	106	22	a	a	DET
el-356	106	23	request	request	NOUN
el-356	106	24	without	without	ADP
el-356	106	25	violating	violate	VERB
el-356	106	26	their	their	PRON
el-356	106	27	privacy	privacy	NOUN
el-356	106	28	.	.	PUNCT
el-356	107	1	can	can	AUX
el-356	107	2	be	be	AUX
el-356	107	3	helpful	helpful	ADJ
el-356	107	4	in	in	ADP
el-356	107	5	developing	develop	VERB
el-356	107	6	sensitivity	sensitivity	NOUN
el-356	107	7	to	to	ADP
el-356	107	8	lgbtq+	lgbtq+	NOUN
el-356	107	9	,	,	PUNCT
el-356	107	10	ada	ada	PROPN
el-356	107	11	,	,	PUNCT
el-356	107	12	etc	etc	X
el-356	107	13	.	.	X
el-356	107	14	scenarios	scenario	NOUN
el-356	107	15	.	.	PUNCT
el-356	108	1	former	former	ADJ
el-356	108	2	cheerleaders	cheerleader	NOUN
el-356	108	3	from	from	ADP
el-356	108	4	rival	rival	ADJ
el-356	108	5	schools	school	NOUN
el-356	108	6	have	have	VERB
el-356	108	7	to	to	PART
el-356	108	8	work	work	VERB
el-356	108	9	together	together	ADV
el-356	108	10	to	to	PART
el-356	108	11	develop	develop	VERB
el-356	108	12	another	another	DET
el-356	108	13	school	school	NOUN
el-356	108	14	’s	’s	PART
el-356	108	15	mathematics	mathematic	NOUN
el-356	108	16	curriculum	curriculum	NOUN
el-356	108	17	.	.	PUNCT
el-356	109	1	2	2	NUM
el-356	109	2	can	can	AUX
el-356	109	3	help	help	VERB
el-356	109	4	frame	frame	VERB
el-356	109	5	methods	method	NOUN
el-356	109	6	for	for	ADP
el-356	109	7	working	work	VERB
el-356	109	8	with	with	ADP
el-356	109	9	colleagues	colleague	NOUN
el-356	109	10	–	–	PUNCT
el-356	109	11	even	even	ADV
el-356	109	12	those	those	PRON
el-356	109	13	in	in	ADP
el-356	109	14	other	other	ADJ
el-356	109	15	areas	area	NOUN
el-356	109	16	or	or	CCONJ
el-356	109	17	with	with	ADP
el-356	109	18	different	different	ADJ
el-356	109	19	approaches	approach	NOUN
el-356	109	20	toward	toward	ADP
el-356	109	21	a	a	DET
el-356	109	22	common	common	ADJ
el-356	109	23	goal	goal	NOUN
el-356	109	24	of	of	ADP
el-356	109	25	assisting	assist	VERB
el-356	109	26	a	a	DET
el-356	109	27	patron	patron	NOUN
el-356	109	28	.	.	PUNCT
el-356	110	1	education	education	NOUN
el-356	110	2	libraries	library	NOUN
el-356	110	3	,	,	PUNCT
el-356	110	4	43:1	43:1	NUM
el-356	110	5	(	(	PUNCT
el-356	110	6	2020	2020	NUM
el-356	110	7	)	)	PUNCT
el-356	110	8	©	©	PROPN
el-356	110	9	education	education	NOUN
el-356	110	10	division	division	NOUN
el-356	110	11	,	,	PUNCT
el-356	110	12	special	special	ADJ
el-356	110	13	library	library	NOUN
el-356	110	14	association	association	NOUN
el-356	110	15	7	7	NUM
el-356	110	16	participants	participant	NOUN
el-356	110	17	in	in	ADP
el-356	110	18	improvisation	improvisation	NOUN
el-356	110	19	customer	customer	NOUN
el-356	110	20	service	service	NOUN
el-356	110	21	training	training	NOUN
el-356	110	22	have	have	VERB
el-356	110	23	to	to	PART
el-356	110	24	react	react	VERB
el-356	110	25	together	together	ADV
el-356	110	26	in	in	ADP
el-356	110	27	the	the	DET
el-356	110	28	moment	moment	NOUN
el-356	110	29	,	,	PUNCT
el-356	110	30	with	with	ADP
el-356	110	31	no	no	DET
el-356	110	32	preparation	preparation	NOUN
el-356	110	33	time	time	NOUN
el-356	110	34	,	,	PUNCT
el-356	110	35	to	to	PART
el-356	110	36	deliver	deliver	VERB
el-356	110	37	a	a	DET
el-356	110	38	response	response	NOUN
el-356	110	39	that	that	PRON
el-356	110	40	directly	directly	ADV
el-356	110	41	addresses	address	VERB
el-356	110	42	the	the	DET
el-356	110	43	prompt	prompt	NOUN
el-356	110	44	as	as	SCONJ
el-356	110	45	it	it	PRON
el-356	110	46	is	be	AUX
el-356	110	47	given	give	VERB
el-356	110	48	.	.	PUNCT
el-356	111	1	improvisation	improvisation	NOUN
el-356	111	2	practice	practice	NOUN
el-356	111	3	exercises	exercise	NOUN
el-356	111	4	are	be	AUX
el-356	111	5	very	very	ADV
el-356	111	6	effective	effective	ADJ
el-356	111	7	in	in	ADP
el-356	111	8	teaching	teach	VERB
el-356	111	9	library	library	ADJ
el-356	111	10	employees	employee	NOUN
el-356	111	11	how	how	SCONJ
el-356	111	12	to	to	PART
el-356	111	13	listen	listen	VERB
el-356	111	14	carefully	carefully	ADV
el-356	111	15	to	to	ADP
el-356	111	16	the	the	DET
el-356	111	17	scenario	scenario	NOUN
el-356	111	18	and	and	CCONJ
el-356	111	19	respond	respond	VERB
el-356	111	20	to	to	ADP
el-356	111	21	the	the	DET
el-356	111	22	situation	situation	NOUN
el-356	111	23	as	as	SCONJ
el-356	111	24	proposed	propose	VERB
el-356	111	25	without	without	ADP
el-356	111	26	showing	show	VERB
el-356	111	27	confusion	confusion	NOUN
el-356	111	28	about	about	ADP
el-356	111	29	or	or	CCONJ
el-356	111	30	judgment	judgment	NOUN
el-356	111	31	of	of	ADP
el-356	111	32	the	the	DET
el-356	111	33	question	question	NOUN
el-356	111	34	being	be	AUX
el-356	111	35	asked	ask	VERB
el-356	111	36	of	of	ADP
el-356	111	37	them	they	PRON
el-356	111	38	.	.	PUNCT
el-356	112	1	discussion	discussion	NOUN
el-356	112	2	since	since	SCONJ
el-356	112	3	the	the	DET
el-356	112	4	skillsets	skillset	NOUN
el-356	112	5	enhanced	enhance	VERB
el-356	112	6	by	by	ADP
el-356	112	7	improvisation	improvisation	NOUN
el-356	112	8	exercises	exercise	NOUN
el-356	112	9	are	be	AUX
el-356	112	10	valuable	valuable	ADJ
el-356	112	11	to	to	ADP
el-356	112	12	library	library	NOUN
el-356	112	13	employees	employee	NOUN
el-356	112	14	,	,	PUNCT
el-356	112	15	adding	add	VERB
el-356	112	16	this	this	DET
el-356	112	17	type	type	NOUN
el-356	112	18	of	of	ADP
el-356	112	19	training	training	NOUN
el-356	112	20	into	into	ADP
el-356	112	21	mlis	mlis	PROPN
el-356	112	22	degree	degree	NOUN
el-356	112	23	curriculum	curriculum	NOUN
el-356	112	24	would	would	AUX
el-356	112	25	be	be	AUX
el-356	112	26	worthwhile	worthwhile	ADJ
el-356	112	27	.	.	PUNCT
el-356	113	1	the	the	DET
el-356	113	2	question	question	NOUN
el-356	113	3	to	to	PART
el-356	113	4	ask	ask	VERB
el-356	113	5	may	may	AUX
el-356	113	6	be	be	AUX
el-356	113	7	,	,	PUNCT
el-356	113	8	“	"	PUNCT
el-356	113	9	how	how	SCONJ
el-356	113	10	?	?	PUNCT
el-356	113	11	”	"	PUNCT
el-356	113	12	adding	add	VERB
el-356	113	13	an	an	DET
el-356	113	14	entire	entire	ADJ
el-356	113	15	course	course	NOUN
el-356	113	16	on	on	ADP
el-356	113	17	improvisation	improvisation	NOUN
el-356	113	18	to	to	ADP
el-356	113	19	an	an	DET
el-356	113	20	existing	exist	VERB
el-356	113	21	library	library	NOUN
el-356	113	22	and	and	CCONJ
el-356	113	23	information	information	NOUN
el-356	113	24	sciences	sciences	PROPN
el-356	113	25	curriculum	curriculum	NOUN
el-356	113	26	would	would	AUX
el-356	113	27	likely	likely	ADV
el-356	113	28	be	be	AUX
el-356	113	29	too	too	ADV
el-356	113	30	cumbersome	cumbersome	ADJ
el-356	113	31	,	,	PUNCT
el-356	113	32	but	but	CCONJ
el-356	113	33	any	any	DET
el-356	113	34	course	course	NOUN
el-356	113	35	that	that	PRON
el-356	113	36	touches	touch	VERB
el-356	113	37	on	on	ADP
el-356	113	38	themes	theme	NOUN
el-356	113	39	of	of	ADP
el-356	113	40	customer	customer	NOUN
el-356	113	41	service	service	NOUN
el-356	113	42	,	,	PUNCT
el-356	113	43	public	public	ADJ
el-356	113	44	services	service	NOUN
el-356	113	45	,	,	PUNCT
el-356	113	46	teacher	teacher	NOUN
el-356	113	47	preparation	preparation	NOUN
el-356	113	48	,	,	PUNCT
el-356	113	49	special	special	ADJ
el-356	113	50	libraries	library	NOUN
el-356	113	51	,	,	PUNCT
el-356	113	52	leadership	leadership	NOUN
el-356	113	53	/	/	SYM
el-356	113	54	management	management	NOUN
el-356	113	55	,	,	PUNCT
el-356	113	56	or	or	CCONJ
el-356	113	57	a	a	DET
el-356	113	58	host	host	NOUN
el-356	113	59	of	of	ADP
el-356	113	60	other	other	ADJ
el-356	113	61	topics	topic	NOUN
el-356	113	62	,	,	PUNCT
el-356	113	63	could	could	AUX
el-356	113	64	be	be	AUX
el-356	113	65	enhanced	enhance	VERB
el-356	113	66	by	by	ADP
el-356	113	67	the	the	DET
el-356	113	68	incorporation	incorporation	NOUN
el-356	113	69	of	of	ADP
el-356	113	70	an	an	DET
el-356	113	71	improvisation	improvisation	NOUN
el-356	113	72	activity	activity	NOUN
el-356	113	73	.	.	PUNCT
el-356	114	1	improvisation	improvisation	NOUN
el-356	114	2	could	could	AUX
el-356	114	3	support	support	VERB
el-356	114	4	group	group	NOUN
el-356	114	5	work	work	NOUN
el-356	114	6	,	,	PUNCT
el-356	114	7	an	an	DET
el-356	114	8	integral	integral	ADJ
el-356	114	9	part	part	NOUN
el-356	114	10	of	of	ADP
el-356	114	11	lis	li	NOUN
el-356	114	12	coursework	coursework	NOUN
el-356	114	13	,	,	PUNCT
el-356	114	14	act	act	VERB
el-356	114	15	as	as	ADP
el-356	114	16	a	a	DET
el-356	114	17	method	method	NOUN
el-356	114	18	of	of	ADP
el-356	114	19	engagement	engagement	NOUN
el-356	114	20	(	(	PUNCT
el-356	114	21	which	which	PRON
el-356	114	22	is	be	AUX
el-356	114	23	not	not	PART
el-356	114	24	always	always	ADV
el-356	114	25	a	a	DET
el-356	114	26	given	give	VERB
el-356	114	27	in	in	ADP
el-356	114	28	any	any	DET
el-356	114	29	classroom	classroom	NOUN
el-356	114	30	setting	set	VERB
el-356	114	31	)	)	PUNCT
el-356	114	32	,	,	PUNCT
el-356	114	33	and	and	CCONJ
el-356	114	34	could	could	AUX
el-356	114	35	even	even	ADV
el-356	114	36	be	be	AUX
el-356	114	37	incorporated	incorporate	VERB
el-356	114	38	into	into	ADP
el-356	114	39	degree	degree	NOUN
el-356	114	40	programs	program	NOUN
el-356	114	41	that	that	PRON
el-356	114	42	have	have	VERB
el-356	114	43	an	an	DET
el-356	114	44	online	online	ADJ
el-356	114	45	component	component	NOUN
el-356	114	46	,	,	PUNCT
el-356	114	47	with	with	ADP
el-356	114	48	student	student	NOUN
el-356	114	49	videos	video	NOUN
el-356	114	50	of	of	ADP
el-356	114	51	improvisation	improvisation	NOUN
el-356	114	52	homework	homework	NOUN
el-356	114	53	that	that	PRON
el-356	114	54	could	could	AUX
el-356	114	55	be	be	AUX
el-356	114	56	reviewed	review	VERB
el-356	114	57	asynchronously	asynchronously	ADV
el-356	114	58	.	.	PUNCT
el-356	115	1	at	at	ADP
el-356	115	2	the	the	DET
el-356	115	3	university	university	PROPN
el-356	115	4	of	of	ADP
el-356	115	5	maryland	maryland	PROPN
el-356	115	6	college	college	PROPN
el-356	115	7	park	park	PROPN
el-356	115	8	campus	campus	NOUN
el-356	115	9	,	,	PUNCT
el-356	115	10	for	for	ADP
el-356	115	11	example	example	NOUN
el-356	115	12	,	,	PUNCT
el-356	115	13	the	the	DET
el-356	115	14	libraries	library	NOUN
el-356	115	15	and	and	CCONJ
el-356	115	16	the	the	DET
el-356	115	17	ischool	ischool	NOUN
el-356	115	18	(	(	PUNCT
el-356	115	19	college	college	NOUN
el-356	115	20	of	of	ADP
el-356	115	21	information	information	NOUN
el-356	115	22	studies	study	NOUN
el-356	115	23	)	)	PUNCT
el-356	115	24	partnered	partner	VERB
el-356	115	25	to	to	PART
el-356	115	26	create	create	VERB
el-356	115	27	an	an	DET
el-356	115	28	innovative	innovative	ADJ
el-356	115	29	“	"	PUNCT
el-356	115	30	research	research	NOUN
el-356	115	31	and	and	CCONJ
el-356	115	32	teaching	teaching	NOUN
el-356	115	33	fellowship	fellowship	NOUN
el-356	115	34	”	"	PUNCT
el-356	115	35	that	that	PRON
el-356	115	36	allowed	allow	VERB
el-356	115	37	mlis	mlis	PROPN
el-356	115	38	students	student	NOUN
el-356	115	39	to	to	PART
el-356	115	40	gain	gain	VERB
el-356	115	41	paid	pay	VERB
el-356	115	42	and	and	CCONJ
el-356	115	43	forcredit	forcredit	NOUN
el-356	115	44	experience	experience	NOUN
el-356	115	45	in	in	ADP
el-356	115	46	leading	lead	VERB
el-356	115	47	instruction	instruction	NOUN
el-356	115	48	,	,	PUNCT
el-356	115	49	providing	provide	VERB
el-356	115	50	research	research	NOUN
el-356	115	51	assistance	assistance	NOUN
el-356	115	52	,	,	PUNCT
el-356	115	53	and	and	CCONJ
el-356	115	54	learning	learn	VERB
el-356	115	55	basic	basic	ADJ
el-356	115	56	methods	method	NOUN
el-356	115	57	of	of	ADP
el-356	115	58	assessment	assessment	NOUN
el-356	115	59	(	(	PUNCT
el-356	115	60	kellner	kellner	PROPN
el-356	115	61	et	et	PROPN
el-356	115	62	al	al	PROPN
el-356	115	63	.	.	PROPN
el-356	115	64	,	,	PUNCT
el-356	115	65	2016	2016	NUM
el-356	115	66	)	)	PUNCT
el-356	115	67	.	.	PUNCT
el-356	116	1	this	this	DET
el-356	116	2	connection	connection	NOUN
el-356	116	3	between	between	ADP
el-356	116	4	library	library	NOUN
el-356	116	5	school	school	NOUN
el-356	116	6	students	student	NOUN
el-356	116	7	and	and	CCONJ
el-356	116	8	practicing	practice	VERB
el-356	116	9	librarians	librarian	NOUN
el-356	116	10	provided	provide	VERB
el-356	116	11	a	a	DET
el-356	116	12	unique	unique	ADJ
el-356	116	13	opportunity	opportunity	NOUN
el-356	116	14	for	for	SCONJ
el-356	116	15	students	student	NOUN
el-356	116	16	to	to	PART
el-356	116	17	gain	gain	VERB
el-356	116	18	simulated	simulate	VERB
el-356	116	19	on	on	ADP
el-356	116	20	-	-	PUNCT
el-356	116	21	the	the	DET
el-356	116	22	-	-	PUNCT
el-356	116	23	job	job	NOUN
el-356	116	24	training	training	NOUN
el-356	116	25	while	while	SCONJ
el-356	116	26	they	they	PRON
el-356	116	27	were	be	AUX
el-356	116	28	still	still	ADV
el-356	116	29	studying	study	VERB
el-356	116	30	in	in	ADP
el-356	116	31	the	the	DET
el-356	116	32	degree	degree	NOUN
el-356	116	33	program	program	NOUN
el-356	116	34	.	.	PUNCT
el-356	117	1	other	other	ADJ
el-356	117	2	types	type	NOUN
el-356	117	3	of	of	ADP
el-356	117	4	mentoring	mentor	VERB
el-356	117	5	programs	program	NOUN
el-356	117	6	for	for	ADP
el-356	117	7	students	student	NOUN
el-356	117	8	may	may	AUX
el-356	117	9	also	also	ADV
el-356	117	10	provide	provide	VERB
el-356	117	11	opportunities	opportunity	NOUN
el-356	117	12	to	to	PART
el-356	117	13	introduce	introduce	VERB
el-356	117	14	an	an	DET
el-356	117	15	element	element	NOUN
el-356	117	16	of	of	ADP
el-356	117	17	improvisation	improvisation	NOUN
el-356	117	18	.	.	PUNCT
el-356	118	1	job	job	NOUN
el-356	118	2	shadowing	shadowing	NOUN
el-356	118	3	,	,	PUNCT
el-356	118	4	informational	informational	ADJ
el-356	118	5	interviews	interview	NOUN
el-356	118	6	,	,	PUNCT
el-356	118	7	and	and	CCONJ
el-356	118	8	other	other	ADJ
el-356	118	9	less	less	ADV
el-356	118	10	formal	formal	ADJ
el-356	118	11	mentoring	mentor	VERB
el-356	118	12	partnerships	partnership	NOUN
el-356	118	13	between	between	ADP
el-356	118	14	librarians	librarian	NOUN
el-356	118	15	and	and	CCONJ
el-356	118	16	library	library	NOUN
el-356	118	17	students	student	NOUN
el-356	118	18	,	,	PUNCT
el-356	118	19	can	can	AUX
el-356	118	20	act	act	VERB
el-356	118	21	as	as	ADP
el-356	118	22	additional	additional	ADJ
el-356	118	23	opportunities	opportunity	NOUN
el-356	118	24	to	to	PART
el-356	118	25	teach	teach	VERB
el-356	118	26	students	student	NOUN
el-356	118	27	about	about	ADP
el-356	118	28	customer	customer	NOUN
el-356	118	29	service	service	NOUN
el-356	118	30	,	,	PUNCT
el-356	118	31	and	and	CCONJ
el-356	118	32	such	such	ADJ
el-356	118	33	lessons	lesson	NOUN
el-356	118	34	could	could	AUX
el-356	118	35	easily	easily	ADV
el-356	118	36	be	be	AUX
el-356	118	37	enhanced	enhance	VERB
el-356	118	38	by	by	ADP
el-356	118	39	including	include	VERB
el-356	118	40	creative	creative	ADJ
el-356	118	41	improvisation	improvisation	NOUN
el-356	118	42	activities	activity	NOUN
el-356	118	43	.	.	PUNCT
el-356	119	1	another	another	DET
el-356	119	2	example	example	NOUN
el-356	119	3	,	,	PUNCT
el-356	119	4	in	in	ADP
el-356	119	5	which	which	PRON
el-356	119	6	improvisation	improvisation	NOUN
el-356	119	7	training	training	NOUN
el-356	119	8	could	could	AUX
el-356	119	9	be	be	AUX
el-356	119	10	inserted	insert	VERB
el-356	119	11	,	,	PUNCT
el-356	119	12	is	be	AUX
el-356	119	13	from	from	ADP
el-356	119	14	the	the	DET
el-356	119	15	university	university	NOUN
el-356	119	16	of	of	ADP
el-356	119	17	north	north	PROPN
el-356	119	18	texas	texas	PROPN
el-356	119	19	.	.	PUNCT
el-356	120	1	the	the	DET
el-356	120	2	college	college	NOUN
el-356	120	3	of	of	ADP
el-356	120	4	information	information	NOUN
el-356	120	5	at	at	ADP
el-356	120	6	the	the	DET
el-356	120	7	university	university	PROPN
el-356	120	8	of	of	ADP
el-356	120	9	north	north	PROPN
el-356	120	10	texas	texas	PROPN
el-356	120	11	prepares	prepare	VERB
el-356	120	12	students	student	NOUN
el-356	120	13	with	with	ADP
el-356	120	14	an	an	DET
el-356	120	15	enhanced	enhanced	ADJ
el-356	120	16	competency	competency	NOUN
el-356	120	17	-	-	PUNCT
el-356	120	18	based	base	VERB
el-356	120	19	library	library	NOUN
el-356	120	20	and	and	CCONJ
el-356	120	21	information	information	NOUN
el-356	120	22	sciences	science	NOUN
el-356	120	23	curriculum	curriculum	PROPN
el-356	120	24	,	,	PUNCT
el-356	120	25	with	with	ADP
el-356	120	26	specific	specific	ADJ
el-356	120	27	emphasis	emphasis	NOUN
el-356	120	28	on	on	ADP
el-356	120	29	digital	digital	ADJ
el-356	120	30	curation	curation	NOUN
el-356	120	31	(	(	PUNCT
el-356	120	32	kim	kim	PROPN
el-356	120	33	,	,	PUNCT
el-356	120	34	2015	2015	NUM
el-356	120	35	)	)	PUNCT
el-356	120	36	.	.	PUNCT
el-356	121	1	a	a	DET
el-356	121	2	competency	competency	NOUN
el-356	121	3	-	-	PUNCT
el-356	121	4	based	base	VERB
el-356	121	5	curriculum	curriculum	NOUN
el-356	121	6	seeks	seek	VERB
el-356	121	7	to	to	PART
el-356	121	8	ensure	ensure	VERB
el-356	121	9	that	that	SCONJ
el-356	121	10	students	student	NOUN
el-356	121	11	can	can	AUX
el-356	121	12	recognize	recognize	VERB
el-356	121	13	,	,	PUNCT
el-356	121	14	apply	apply	VERB
el-356	121	15	,	,	PUNCT
el-356	121	16	and	and	CCONJ
el-356	121	17	execute	execute	VERB
el-356	121	18	the	the	DET
el-356	121	19	knowledge	knowledge	NOUN
el-356	121	20	,	,	PUNCT
el-356	121	21	skills	skill	NOUN
el-356	121	22	,	,	PUNCT
el-356	121	23	and	and	CCONJ
el-356	121	24	abilities	ability	NOUN
el-356	121	25	currently	currently	ADV
el-356	121	26	desired	desire	VERB
el-356	121	27	in	in	ADP
el-356	121	28	the	the	DET
el-356	121	29	library	library	NOUN
el-356	121	30	field	field	NOUN
el-356	121	31	(	(	PUNCT
el-356	121	32	kim	kim	PROPN
el-356	121	33	,	,	PUNCT
el-356	121	34	2015	2015	NUM
el-356	121	35	)	)	PUNCT
el-356	121	36	.	.	PUNCT
el-356	122	1	as	as	SCONJ
el-356	122	2	is	be	AUX
el-356	122	3	to	to	PART
el-356	122	4	be	be	AUX
el-356	122	5	expected	expect	VERB
el-356	122	6	,	,	PUNCT
el-356	122	7	determining	determine	VERB
el-356	122	8	an	an	DET
el-356	122	9	assessment	assessment	NOUN
el-356	122	10	program	program	NOUN
el-356	122	11	to	to	PART
el-356	122	12	measure	measure	VERB
el-356	122	13	student	student	NOUN
el-356	122	14	acquisition	acquisition	NOUN
el-356	122	15	of	of	ADP
el-356	122	16	competencies	competency	NOUN
el-356	122	17	is	be	AUX
el-356	122	18	difficult	difficult	ADJ
el-356	122	19	,	,	PUNCT
el-356	122	20	as	as	SCONJ
el-356	122	21	is	be	AUX
el-356	122	22	keeping	keep	VERB
el-356	122	23	a	a	DET
el-356	122	24	clear	clear	ADJ
el-356	122	25	focus	focus	NOUN
el-356	122	26	on	on	ADP
el-356	122	27	field	field	NOUN
el-356	122	28	-	-	PUNCT
el-356	122	29	desired	desire	VERB
el-356	122	30	competencies	competency	NOUN
el-356	122	31	in	in	ADP
el-356	122	32	a	a	DET
el-356	122	33	rapidly	rapidly	ADV
el-356	122	34	changing	change	VERB
el-356	122	35	job	job	NOUN
el-356	122	36	landscape	landscape	NOUN
el-356	122	37	(	(	PUNCT
el-356	122	38	saunders	saunder	NOUN
el-356	122	39	,	,	PUNCT
el-356	122	40	2019	2019	NUM
el-356	122	41	)	)	PUNCT
el-356	122	42	.	.	PUNCT
el-356	123	1	one	one	NUM
el-356	123	2	competency	competency	NOUN
el-356	123	3	required	require	VERB
el-356	123	4	in	in	ADP
el-356	123	5	the	the	DET
el-356	123	6	library	library	NOUN
el-356	123	7	profession	profession	NOUN
el-356	123	8	is	be	AUX
el-356	123	9	the	the	DET
el-356	123	10	ability	ability	NOUN
el-356	123	11	to	to	PART
el-356	123	12	offer	offer	VERB
el-356	123	13	excellent	excellent	ADJ
el-356	123	14	customer	customer	NOUN
el-356	123	15	service	service	NOUN
el-356	123	16	.	.	PUNCT
el-356	124	1	perhaps	perhaps	ADV
el-356	124	2	a	a	DET
el-356	124	3	curriculum	curriculum	NOUN
el-356	124	4	could	could	AUX
el-356	124	5	be	be	AUX
el-356	124	6	designed	design	VERB
el-356	124	7	,	,	PUNCT
el-356	124	8	in	in	ADP
el-356	124	9	the	the	DET
el-356	124	10	spirit	spirit	NOUN
el-356	124	11	of	of	ADP
el-356	124	12	the	the	DET
el-356	124	13	one	one	NOUN
el-356	124	14	at	at	ADP
el-356	124	15	the	the	DET
el-356	124	16	university	university	NOUN
el-356	124	17	of	of	ADP
el-356	124	18	north	north	PROPN
el-356	124	19	texas	texas	PROPN
el-356	124	20	,	,	PUNCT
el-356	124	21	that	that	PRON
el-356	124	22	integrates	integrate	VERB
el-356	124	23	excellent	excellent	ADJ
el-356	124	24	customer	customer	NOUN
el-356	124	25	service	service	NOUN
el-356	124	26	as	as	ADP
el-356	124	27	a	a	DET
el-356	124	28	competency	competency	NOUN
el-356	124	29	,	,	PUNCT
el-356	124	30	and	and	CCONJ
el-356	124	31	this	this	DET
el-356	124	32	training	training	NOUN
el-356	124	33	could	could	AUX
el-356	124	34	perhaps	perhaps	ADV
el-356	124	35	be	be	AUX
el-356	124	36	bolstered	bolster	VERB
el-356	124	37	with	with	ADP
el-356	124	38	improvisation	improvisation	NOUN
el-356	124	39	exercises	exercise	NOUN
el-356	124	40	.	.	PUNCT
el-356	125	1	education	education	NOUN
el-356	125	2	libraries	library	NOUN
el-356	125	3	,	,	PUNCT
el-356	125	4	43:1	43:1	NUM
el-356	125	5	(	(	PUNCT
el-356	125	6	2020	2020	NUM
el-356	125	7	)	)	PUNCT
el-356	125	8	©	©	PROPN
el-356	125	9	education	education	NOUN
el-356	125	10	division	division	NOUN
el-356	125	11	,	,	PUNCT
el-356	125	12	special	special	ADJ
el-356	125	13	library	library	NOUN
el-356	125	14	association	association	NOUN
el-356	125	15	8	8	NUM
el-356	125	16	these	these	DET
el-356	125	17	examples	example	NOUN
el-356	125	18	,	,	PUNCT
el-356	125	19	taken	take	VERB
el-356	125	20	together	together	ADV
el-356	125	21	,	,	PUNCT
el-356	125	22	indicate	indicate	VERB
el-356	125	23	that	that	SCONJ
el-356	125	24	an	an	DET
el-356	125	25	element	element	NOUN
el-356	125	26	of	of	ADP
el-356	125	27	improvisation	improvisation	NOUN
el-356	125	28	training	training	NOUN
el-356	125	29	could	could	AUX
el-356	125	30	be	be	AUX
el-356	125	31	added	add	VERB
el-356	125	32	into	into	ADP
el-356	125	33	mlis	mlis	PROPN
el-356	125	34	curriculum	curriculum	NOUN
el-356	125	35	courses	course	NOUN
el-356	125	36	,	,	PUNCT
el-356	125	37	enhancing	enhance	VERB
el-356	125	38	customer	customer	NOUN
el-356	125	39	service	service	NOUN
el-356	125	40	skill	skill	NOUN
el-356	125	41	building	building	NOUN
el-356	125	42	.	.	PUNCT
el-356	126	1	perhaps	perhaps	ADV
el-356	126	2	contemporary	contemporary	ADJ
el-356	126	3	library	library	NOUN
el-356	126	4	and	and	CCONJ
el-356	126	5	information	information	NOUN
el-356	126	6	science	science	NOUN
el-356	126	7	coursework	coursework	NOUN
el-356	126	8	should	should	AUX
el-356	126	9	focus	focus	VERB
el-356	126	10	on	on	ADP
el-356	126	11	certain	certain	ADJ
el-356	126	12	themes	theme	NOUN
el-356	126	13	and	and	CCONJ
el-356	126	14	skills	skill	NOUN
el-356	126	15	rather	rather	ADV
el-356	126	16	than	than	ADP
el-356	126	17	on	on	ADP
el-356	126	18	pre	pre	ADJ
el-356	126	19	-	-	ADJ
el-356	126	20	fabricated	fabricate	VERB
el-356	126	21	examples	example	NOUN
el-356	126	22	of	of	ADP
el-356	126	23	customer	customer	NOUN
el-356	126	24	service	service	NOUN
el-356	126	25	(	(	PUNCT
el-356	126	26	simons	simon	NOUN
el-356	126	27	et	et	PROPN
el-356	126	28	al	al	PROPN
el-356	126	29	.	.	PROPN
el-356	126	30	,	,	PUNCT
el-356	126	31	2016	2016	NUM
el-356	126	32	)	)	PUNCT
el-356	126	33	.	.	PUNCT
el-356	127	1	however	however	ADV
el-356	127	2	,	,	PUNCT
el-356	127	3	library	library	NOUN
el-356	127	4	and	and	CCONJ
el-356	127	5	information	information	NOUN
el-356	127	6	science	science	NOUN
el-356	127	7	students	student	NOUN
el-356	127	8	represent	represent	VERB
el-356	127	9	only	only	ADV
el-356	127	10	the	the	DET
el-356	127	11	future	future	ADJ
el-356	127	12	generation	generation	NOUN
el-356	127	13	of	of	ADP
el-356	127	14	library	library	ADJ
el-356	127	15	employees	employee	NOUN
el-356	127	16	.	.	PUNCT
el-356	128	1	for	for	ADP
el-356	128	2	those	those	DET
el-356	128	3	professionals	professional	NOUN
el-356	128	4	who	who	PRON
el-356	128	5	are	be	AUX
el-356	128	6	already	already	ADV
el-356	128	7	working	work	VERB
el-356	128	8	within	within	ADP
el-356	128	9	the	the	DET
el-356	128	10	library	library	NOUN
el-356	128	11	setting	setting	NOUN
el-356	128	12	,	,	PUNCT
el-356	128	13	on	on	ADP
el-356	128	14	-	-	PUNCT
el-356	128	15	the	the	DET
el-356	128	16	-	-	PUNCT
el-356	128	17	job	job	NOUN
el-356	128	18	training	training	NOUN
el-356	128	19	is	be	AUX
el-356	128	20	an	an	DET
el-356	128	21	important	important	ADJ
el-356	128	22	venue	venue	NOUN
el-356	128	23	for	for	ADP
el-356	128	24	improving	improve	VERB
el-356	128	25	customer	customer	NOUN
el-356	128	26	service	service	NOUN
el-356	128	27	skills	skill	NOUN
el-356	128	28	.	.	PUNCT
el-356	129	1	luckily	luckily	ADV
el-356	129	2	,	,	PUNCT
el-356	129	3	librarians	librarian	NOUN
el-356	129	4	,	,	PUNCT
el-356	129	5	by	by	ADP
el-356	129	6	their	their	PRON
el-356	129	7	nature	nature	NOUN
el-356	129	8	tend	tend	VERB
el-356	129	9	to	to	PART
el-356	129	10	be	be	AUX
el-356	129	11	inquisitive	inquisitive	ADJ
el-356	129	12	,	,	PUNCT
el-356	129	13	eager	eager	ADJ
el-356	129	14	to	to	PART
el-356	129	15	learn	learn	VERB
el-356	129	16	,	,	PUNCT
el-356	129	17	and	and	CCONJ
el-356	129	18	are	be	AUX
el-356	129	19	often	often	ADV
el-356	129	20	exposed	expose	VERB
el-356	129	21	to	to	ADP
el-356	129	22	many	many	ADJ
el-356	129	23	different	different	ADJ
el-356	129	24	disciplines	discipline	NOUN
el-356	129	25	through	through	ADP
el-356	129	26	their	their	PRON
el-356	129	27	day	day	NOUN
el-356	129	28	-	-	PUNCT
el-356	129	29	to	to	ADP
el-356	129	30	-	-	PUNCT
el-356	129	31	day	day	NOUN
el-356	129	32	professional	professional	ADJ
el-356	129	33	experience	experience	NOUN
el-356	129	34	(	(	PUNCT
el-356	129	35	condic	condic	NOUN
el-356	129	36	,	,	PUNCT
el-356	129	37	2016	2016	NUM
el-356	129	38	)	)	PUNCT
el-356	129	39	.	.	PUNCT
el-356	130	1	targeting	target	VERB
el-356	130	2	those	those	DET
el-356	130	3	library	library	ADJ
el-356	130	4	employees	employee	NOUN
el-356	130	5	with	with	ADP
el-356	130	6	demonstrable	demonstrable	ADJ
el-356	130	7	strengths	strength	NOUN
el-356	130	8	in	in	ADP
el-356	130	9	offering	offer	VERB
el-356	130	10	excellent	excellent	ADJ
el-356	130	11	service	service	NOUN
el-356	130	12	,	,	PUNCT
el-356	130	13	and	and	CCONJ
el-356	130	14	tapping	tap	VERB
el-356	130	15	them	they	PRON
el-356	130	16	to	to	PART
el-356	130	17	assist	assist	VERB
el-356	130	18	in	in	ADP
el-356	130	19	training	train	VERB
el-356	130	20	their	their	PRON
el-356	130	21	colleagues	colleague	NOUN
el-356	130	22	,	,	PUNCT
el-356	130	23	creates	create	VERB
el-356	130	24	a	a	DET
el-356	130	25	mutually	mutually	ADV
el-356	130	26	rewarding	rewarding	ADJ
el-356	130	27	environment	environment	NOUN
el-356	130	28	for	for	ADP
el-356	130	29	teaching	teaching	NOUN
el-356	130	30	and	and	CCONJ
el-356	130	31	learning	learn	VERB
el-356	130	32	within	within	ADP
el-356	130	33	the	the	DET
el-356	130	34	library	library	NOUN
el-356	130	35	(	(	PUNCT
el-356	130	36	decker	decker	PROPN
el-356	130	37	&	&	CCONJ
el-356	130	38	townes	townes	PROPN
el-356	130	39	,	,	PUNCT
el-356	130	40	2016	2016	NUM
el-356	130	41	)	)	PUNCT
el-356	130	42	.	.	PUNCT
el-356	131	1	this	this	DET
el-356	131	2	peer	peer	NOUN
el-356	131	3	-	-	PUNCT
el-356	131	4	to	to	ADP
el-356	131	5	-	-	PUNCT
el-356	131	6	peer	peer	NOUN
el-356	131	7	style	style	NOUN
el-356	131	8	training	training	NOUN
el-356	131	9	may	may	AUX
el-356	131	10	also	also	ADV
el-356	131	11	prove	prove	VERB
el-356	131	12	an	an	DET
el-356	131	13	effective	effective	ADJ
el-356	131	14	method	method	NOUN
el-356	131	15	for	for	ADP
el-356	131	16	incorporating	incorporate	VERB
el-356	131	17	improvisation	improvisation	NOUN
el-356	131	18	training	training	NOUN
el-356	131	19	.	.	PUNCT
el-356	132	1	these	these	PRON
el-356	132	2	,	,	PUNCT
el-356	132	3	and	and	CCONJ
el-356	132	4	other	other	ADJ
el-356	132	5	customer	customer	NOUN
el-356	132	6	service	service	NOUN
el-356	132	7	training	training	NOUN
el-356	132	8	initiatives	initiative	NOUN
el-356	132	9	within	within	ADP
el-356	132	10	the	the	DET
el-356	132	11	library	library	NOUN
el-356	132	12	,	,	PUNCT
el-356	132	13	can	can	AUX
el-356	132	14	be	be	AUX
el-356	132	15	enhanced	enhance	VERB
el-356	132	16	by	by	ADP
el-356	132	17	the	the	DET
el-356	132	18	interactive	interactive	ADJ
el-356	132	19	,	,	PUNCT
el-356	132	20	engaging	engage	VERB
el-356	132	21	nature	nature	NOUN
el-356	132	22	of	of	ADP
el-356	132	23	improvisation	improvisation	NOUN
el-356	132	24	activities	activity	NOUN
el-356	132	25	.	.	PUNCT
el-356	133	1	future	future	ADJ
el-356	133	2	research	research	NOUN
el-356	133	3	directions	direction	VERB
el-356	133	4	the	the	DET
el-356	133	5	efficacy	efficacy	NOUN
el-356	133	6	of	of	ADP
el-356	133	7	improvisation	improvisation	NOUN
el-356	133	8	training	training	NOUN
el-356	133	9	is	be	AUX
el-356	133	10	well	well	ADV
el-356	133	11	understood	understand	VERB
el-356	133	12	in	in	ADP
el-356	133	13	the	the	DET
el-356	133	14	performing	perform	VERB
el-356	133	15	arts	art	NOUN
el-356	133	16	as	as	ADP
el-356	133	17	a	a	DET
el-356	133	18	tool	tool	NOUN
el-356	133	19	to	to	PART
el-356	133	20	promote	promote	VERB
el-356	133	21	actors	actor	NOUN
el-356	133	22	’	’	PART
el-356	133	23	skills	skill	NOUN
el-356	133	24	.	.	PUNCT
el-356	134	1	businesses	business	NOUN
el-356	134	2	have	have	AUX
el-356	134	3	documented	document	VERB
el-356	134	4	their	their	PRON
el-356	134	5	successes	success	NOUN
el-356	134	6	in	in	ADP
el-356	134	7	implementing	implement	VERB
el-356	134	8	improvisation	improvisation	NOUN
el-356	134	9	to	to	PART
el-356	134	10	enhance	enhance	VERB
el-356	134	11	customer	customer	NOUN
el-356	134	12	service	service	NOUN
el-356	134	13	skills	skill	NOUN
el-356	134	14	in	in	ADP
el-356	134	15	their	their	PRON
el-356	134	16	employees	employee	NOUN
el-356	134	17	as	as	ADV
el-356	134	18	well	well	ADV
el-356	134	19	.	.	PUNCT
el-356	135	1	in	in	ADP
el-356	135	2	another	another	DET
el-356	135	3	venue	venue	NOUN
el-356	135	4	,	,	PUNCT
el-356	135	5	a	a	DET
el-356	135	6	recent	recent	ADJ
el-356	135	7	study	study	NOUN
el-356	135	8	undertaken	undertake	VERB
el-356	135	9	by	by	ADP
el-356	135	10	a	a	DET
el-356	135	11	professor	professor	NOUN
el-356	135	12	of	of	ADP
el-356	135	13	mba	mba	PROPN
el-356	135	14	students	student	NOUN
el-356	135	15	,	,	PUNCT
el-356	135	16	assumed	assume	VERB
el-356	135	17	that	that	SCONJ
el-356	135	18	entrepreneurial	entrepreneurial	ADJ
el-356	135	19	self	self	NOUN
el-356	135	20	-	-	PUNCT
el-356	135	21	efficacy	efficacy	NOUN
el-356	135	22	that	that	PRON
el-356	135	23	is	be	AUX
el-356	135	24	,	,	PUNCT
el-356	135	25	an	an	DET
el-356	135	26	entrepreneur	entrepreneur	NOUN
el-356	135	27	’s	’s	PART
el-356	135	28	ability	ability	NOUN
el-356	135	29	to	to	PART
el-356	135	30	adapt	adapt	VERB
el-356	135	31	to	to	ADP
el-356	135	32	uncertain	uncertain	ADJ
el-356	135	33	environments	environment	NOUN
el-356	135	34	could	could	AUX
el-356	135	35	be	be	AUX
el-356	135	36	improved	improve	VERB
el-356	135	37	with	with	ADP
el-356	135	38	improvisation	improvisation	NOUN
el-356	135	39	training	training	NOUN
el-356	135	40	(	(	PUNCT
el-356	135	41	balachandra	balachandra	PROPN
el-356	135	42	,	,	PUNCT
el-356	135	43	2019	2019	NUM
el-356	135	44	)	)	PUNCT
el-356	135	45	.	.	PUNCT
el-356	136	1	there	there	PRON
el-356	136	2	are	be	VERB
el-356	136	3	few	few	ADJ
el-356	136	4	proven	prove	VERB
el-356	136	5	techniques	technique	NOUN
el-356	136	6	for	for	ADP
el-356	136	7	developing	develop	VERB
el-356	136	8	entrepreneurial	entrepreneurial	ADJ
el-356	136	9	self	self	NOUN
el-356	136	10	-	-	PUNCT
el-356	136	11	efficacy	efficacy	NOUN
el-356	136	12	,	,	PUNCT
el-356	136	13	but	but	CCONJ
el-356	136	14	impression	impression	NOUN
el-356	136	15	management	management	NOUN
el-356	136	16	,	,	PUNCT
el-356	136	17	a	a	DET
el-356	136	18	collaborative	collaborative	ADJ
el-356	136	19	focus	focus	NOUN
el-356	136	20	,	,	PUNCT
el-356	136	21	and	and	CCONJ
el-356	136	22	being	be	AUX
el-356	136	23	constructive	constructive	ADJ
el-356	136	24	during	during	ADP
el-356	136	25	team	team	NOUN
el-356	136	26	conflict	conflict	NOUN
el-356	136	27	,	,	PUNCT
el-356	136	28	all	all	PRON
el-356	136	29	support	support	VERB
el-356	136	30	this	this	DET
el-356	136	31	goal	goal	NOUN
el-356	136	32	.	.	PUNCT
el-356	137	1	these	these	PRON
el-356	137	2	are	be	AUX
el-356	137	3	all	all	DET
el-356	137	4	skills	skill	NOUN
el-356	137	5	bolstered	bolster	VERB
el-356	137	6	by	by	ADP
el-356	137	7	improvisation	improvisation	NOUN
el-356	137	8	training	training	NOUN
el-356	137	9	.	.	PUNCT
el-356	138	1	this	this	PRON
el-356	138	2	has	have	AUX
el-356	138	3	also	also	ADV
el-356	138	4	been	be	AUX
el-356	138	5	the	the	DET
el-356	138	6	case	case	NOUN
el-356	138	7	as	as	SCONJ
el-356	138	8	it	it	PRON
el-356	138	9	pertains	pertain	VERB
el-356	138	10	to	to	ADP
el-356	138	11	education	education	NOUN
el-356	138	12	programs	program	NOUN
el-356	138	13	for	for	ADP
el-356	138	14	those	those	DET
el-356	138	15	developing	develop	VERB
el-356	138	16	skills	skill	NOUN
el-356	138	17	to	to	PART
el-356	138	18	become	become	VERB
el-356	138	19	counsellors	counsellor	NOUN
el-356	138	20	in	in	ADP
el-356	138	21	the	the	DET
el-356	138	22	health	health	NOUN
el-356	138	23	sciences	sciences	PROPN
el-356	138	24	field	field	NOUN
el-356	138	25	.	.	PUNCT
el-356	139	1	improvisation	improvisation	NOUN
el-356	139	2	exercises	exercise	NOUN
el-356	139	3	have	have	AUX
el-356	139	4	helped	help	VERB
el-356	139	5	future	future	ADJ
el-356	139	6	practitioners	practitioner	NOUN
el-356	139	7	develop	develop	VERB
el-356	139	8	skills	skill	NOUN
el-356	139	9	in	in	ADP
el-356	139	10	perspective	perspective	NOUN
el-356	139	11	taking	taking	NOUN
el-356	139	12	,	,	PUNCT
el-356	139	13	spontaneity	spontaneity	NOUN
el-356	139	14	,	,	PUNCT
el-356	139	15	and	and	CCONJ
el-356	139	16	enhanced	enhanced	ADJ
el-356	139	17	empathy	empathy	NOUN
el-356	139	18	(	(	PUNCT
el-356	139	19	bayne	bayne	PROPN
el-356	139	20	&	&	CCONJ
el-356	139	21	jangha	jangha	PROPN
el-356	139	22	,	,	PUNCT
el-356	139	23	2016	2016	NUM
el-356	139	24	)	)	PUNCT
el-356	139	25	.	.	PUNCT
el-356	140	1	to	to	ADP
el-356	140	2	date	date	NOUN
el-356	140	3	,	,	PUNCT
el-356	140	4	a	a	DET
el-356	140	5	longitudinal	longitudinal	ADJ
el-356	140	6	assessment	assessment	NOUN
el-356	140	7	,	,	PUNCT
el-356	140	8	studying	study	VERB
el-356	140	9	the	the	DET
el-356	140	10	quantitative	quantitative	ADJ
el-356	140	11	understanding	understanding	NOUN
el-356	140	12	of	of	ADP
el-356	140	13	improvisation	improvisation	NOUN
el-356	140	14	as	as	ADP
el-356	140	15	a	a	DET
el-356	140	16	tool	tool	NOUN
el-356	140	17	to	to	PART
el-356	140	18	promote	promote	VERB
el-356	140	19	customer	customer	NOUN
el-356	140	20	service	service	NOUN
el-356	140	21	skills	skill	NOUN
el-356	140	22	in	in	ADP
el-356	140	23	library	library	ADJ
el-356	140	24	employees	employee	NOUN
el-356	140	25	,	,	PUNCT
el-356	140	26	has	have	AUX
el-356	140	27	not	not	PART
el-356	140	28	been	be	AUX
el-356	140	29	completed	complete	VERB
el-356	140	30	.	.	PUNCT
el-356	141	1	it	it	PRON
el-356	141	2	stands	stand	VERB
el-356	141	3	to	to	ADP
el-356	141	4	reason	reason	NOUN
el-356	141	5	,	,	PUNCT
el-356	141	6	however	however	ADV
el-356	141	7	,	,	PUNCT
el-356	141	8	that	that	SCONJ
el-356	141	9	such	such	DET
el-356	141	10	a	a	DET
el-356	141	11	study	study	NOUN
el-356	141	12	of	of	ADP
el-356	141	13	library	library	ADJ
el-356	141	14	employees	employee	NOUN
el-356	141	15	would	would	AUX
el-356	141	16	yield	yield	VERB
el-356	141	17	similar	similar	ADJ
el-356	141	18	findings	finding	NOUN
el-356	141	19	to	to	ADP
el-356	141	20	those	those	PRON
el-356	141	21	in	in	ADP
el-356	141	22	business	business	NOUN
el-356	141	23	and	and	CCONJ
el-356	141	24	other	other	ADJ
el-356	141	25	education	education	NOUN
el-356	141	26	training	training	NOUN
el-356	141	27	curricula	curricula	NOUN
el-356	141	28	.	.	PUNCT
el-356	142	1	to	to	PART
el-356	142	2	undertake	undertake	VERB
el-356	142	3	research	research	NOUN
el-356	142	4	on	on	ADP
el-356	142	5	the	the	DET
el-356	142	6	effect	effect	NOUN
el-356	142	7	of	of	ADP
el-356	142	8	improvisation	improvisation	NOUN
el-356	142	9	training	training	NOUN
el-356	142	10	on	on	ADP
el-356	142	11	library	library	ADJ
el-356	142	12	employees	employee	NOUN
el-356	142	13	,	,	PUNCT
el-356	142	14	focus	focus	VERB
el-356	142	15	groups	group	NOUN
el-356	142	16	of	of	ADP
el-356	142	17	different	different	ADJ
el-356	142	18	types	type	NOUN
el-356	142	19	of	of	ADP
el-356	142	20	libraries	library	NOUN
el-356	142	21	(	(	PUNCT
el-356	142	22	academic	academic	ADJ
el-356	142	23	,	,	PUNCT
el-356	142	24	public	public	ADJ
el-356	142	25	,	,	PUNCT
el-356	142	26	school	school	NOUN
el-356	142	27	,	,	PUNCT
el-356	142	28	special	special	ADJ
el-356	142	29	)	)	PUNCT
el-356	142	30	,	,	PUNCT
el-356	142	31	their	their	PRON
el-356	142	32	staffing	staffing	NOUN
el-356	142	33	,	,	PUNCT
el-356	142	34	their	their	PRON
el-356	142	35	focus	focus	NOUN
el-356	142	36	,	,	PUNCT
el-356	142	37	their	their	PRON
el-356	142	38	size	size	NOUN
el-356	142	39	,	,	PUNCT
el-356	142	40	and	and	CCONJ
el-356	142	41	other	other	ADJ
el-356	142	42	information	information	NOUN
el-356	142	43	,	,	PUNCT
el-356	142	44	needs	need	VERB
el-356	142	45	to	to	PART
el-356	142	46	be	be	AUX
el-356	142	47	taken	take	VERB
el-356	142	48	into	into	ADP
el-356	142	49	consideration	consideration	NOUN
el-356	142	50	.	.	PUNCT
el-356	143	1	coupled	couple	VERB
el-356	143	2	with	with	ADP
el-356	143	3	this	this	PRON
el-356	143	4	is	be	AUX
el-356	143	5	the	the	DET
el-356	143	6	need	need	NOUN
el-356	143	7	for	for	ADP
el-356	143	8	the	the	DET
el-356	143	9	development	development	NOUN
el-356	143	10	of	of	ADP
el-356	143	11	before	before	ADP
el-356	143	12	and	and	CCONJ
el-356	143	13	after	after	ADP
el-356	143	14	skills	skill	NOUN
el-356	143	15	assessment	assessment	NOUN
el-356	143	16	surveys	survey	NOUN
el-356	143	17	to	to	PART
el-356	143	18	further	far	ADV
el-356	143	19	elucidate	elucidate	VERB
el-356	143	20	the	the	DET
el-356	143	21	outcomes	outcome	NOUN
el-356	143	22	of	of	ADP
el-356	143	23	the	the	DET
el-356	143	24	study	study	NOUN
el-356	143	25	.	.	PUNCT
el-356	144	1	in	in	ADP
el-356	144	2	addition	addition	NOUN
el-356	144	3	,	,	PUNCT
el-356	144	4	since	since	SCONJ
el-356	144	5	customer	customer	NOUN
el-356	144	6	service	service	NOUN
el-356	144	7	skills	skill	NOUN
el-356	144	8	increase	increase	VERB
el-356	144	9	with	with	ADP
el-356	144	10	experience	experience	NOUN
el-356	144	11	(	(	PUNCT
el-356	144	12	understood	understand	VERB
el-356	144	13	as	as	ADP
el-356	144	14	numbers	number	NOUN
el-356	144	15	of	of	ADP
el-356	144	16	interactions	interaction	NOUN
el-356	144	17	)	)	PUNCT
el-356	144	18	,	,	PUNCT
el-356	144	19	a	a	DET
el-356	144	20	study	study	NOUN
el-356	144	21	that	that	PRON
el-356	144	22	spans	span	VERB
el-356	144	23	a	a	DET
el-356	144	24	number	number	NOUN
el-356	144	25	of	of	ADP
el-356	144	26	years	year	NOUN
el-356	144	27	would	would	AUX
el-356	144	28	be	be	AUX
el-356	144	29	most	most	ADV
el-356	144	30	appropriate	appropriate	ADJ
el-356	144	31	to	to	ADP
el-356	144	32	understanding	understand	VERB
el-356	144	33	the	the	DET
el-356	144	34	data	datum	NOUN
el-356	144	35	.	.	PUNCT
el-356	145	1	education	education	NOUN
el-356	145	2	libraries	library	NOUN
el-356	145	3	,	,	PUNCT
el-356	145	4	43:1	43:1	NUM
el-356	145	5	(	(	PUNCT
el-356	145	6	2020	2020	NUM
el-356	145	7	)	)	PUNCT
el-356	145	8	©	©	PROPN
el-356	145	9	education	education	NOUN
el-356	145	10	division	division	NOUN
el-356	145	11	,	,	PUNCT
el-356	145	12	special	special	ADJ
el-356	145	13	library	library	NOUN
el-356	145	14	association	association	NOUN
el-356	145	15	9	9	NUM
el-356	145	16	conclusion	conclusion	NOUN
el-356	145	17	library	library	NOUN
el-356	145	18	employees	employee	NOUN
el-356	145	19	are	be	AUX
el-356	145	20	most	most	ADV
el-356	145	21	successful	successful	ADJ
el-356	145	22	in	in	ADP
el-356	145	23	their	their	PRON
el-356	145	24	roles	role	NOUN
el-356	145	25	when	when	SCONJ
el-356	145	26	they	they	PRON
el-356	145	27	are	be	AUX
el-356	145	28	user	user	NOUN
el-356	145	29	-	-	PUNCT
el-356	145	30	centered	center	VERB
el-356	145	31	and	and	CCONJ
el-356	145	32	customer	customer	NOUN
el-356	145	33	service	service	NOUN
el-356	145	34	oriented	orient	VERB
el-356	145	35	and	and	CCONJ
el-356	145	36	these	these	DET
el-356	145	37	values	value	NOUN
el-356	145	38	are	be	AUX
el-356	145	39	born	bear	VERB
el-356	145	40	of	of	ADP
el-356	145	41	well	well	ADV
el-356	145	42	-	-	PUNCT
el-356	145	43	developed	develop	VERB
el-356	145	44	interpersonal	interpersonal	ADJ
el-356	145	45	and	and	CCONJ
el-356	145	46	communication	communication	NOUN
el-356	145	47	skills	skill	NOUN
el-356	145	48	(	(	PUNCT
el-356	145	49	saunders	saunder	NOUN
el-356	145	50	,	,	PUNCT
el-356	145	51	2019	2019	NUM
el-356	145	52	)	)	PUNCT
el-356	145	53	.	.	PUNCT
el-356	146	1	in	in	ADP
el-356	146	2	the	the	DET
el-356	146	3	rapidly	rapidly	ADV
el-356	146	4	changing	change	VERB
el-356	146	5	library	library	NOUN
el-356	146	6	and	and	CCONJ
el-356	146	7	information	information	NOUN
el-356	146	8	sciences	science	NOUN
el-356	146	9	field	field	NOUN
el-356	146	10	,	,	PUNCT
el-356	146	11	a	a	DET
el-356	146	12	focus	focus	NOUN
el-356	146	13	on	on	ADP
el-356	146	14	“	"	PUNCT
el-356	146	15	soft	soft	ADJ
el-356	146	16	skills	skill	NOUN
el-356	146	17	”	"	PUNCT
el-356	146	18	as	as	ADP
el-356	146	19	being	be	AUX
el-356	146	20	necessary	necessary	ADJ
el-356	146	21	to	to	PART
el-356	146	22	succeed	succeed	VERB
el-356	146	23	in	in	ADP
el-356	146	24	a	a	DET
el-356	146	25	contemporary	contemporary	ADJ
el-356	146	26	library	library	NOUN
el-356	146	27	job	job	NOUN
el-356	146	28	has	have	AUX
el-356	146	29	developed	develop	VERB
el-356	146	30	.	.	PUNCT
el-356	147	1	improvisation	improvisation	NOUN
el-356	147	2	training	training	NOUN
el-356	147	3	enhances	enhance	VERB
el-356	147	4	the	the	DET
el-356	147	5	aforementioned	aforementioned	ADJ
el-356	147	6	skills	skill	NOUN
el-356	147	7	and	and	CCONJ
el-356	147	8	can	can	AUX
el-356	147	9	help	help	VERB
el-356	147	10	library	library	NOUN
el-356	147	11	employees	employee	NOUN
el-356	147	12	enhance	enhance	VERB
el-356	147	13	their	their	PRON
el-356	147	14	customer	customer	NOUN
el-356	147	15	service	service	NOUN
el-356	147	16	skills	skill	NOUN
el-356	147	17	and	and	CCONJ
el-356	147	18	communicate	communicate	VERB
el-356	147	19	more	more	ADV
el-356	147	20	effectively	effectively	ADV
el-356	147	21	with	with	ADP
el-356	147	22	their	their	PRON
el-356	147	23	colleagues	colleague	NOUN
el-356	147	24	.	.	PUNCT
el-356	148	1	“	"	PUNCT
el-356	148	2	communication	communication	NOUN
el-356	148	3	skills	skill	NOUN
el-356	148	4	,	,	PUNCT
el-356	148	5	interpersonal	interpersonal	ADJ
el-356	148	6	skills	skill	NOUN
el-356	148	7	,	,	PUNCT
el-356	148	8	flexibility	flexibility	NOUN
el-356	148	9	and	and	CCONJ
el-356	148	10	adaptability	adaptability	NOUN
el-356	148	11	,	,	PUNCT
el-356	148	12	and	and	CCONJ
el-356	148	13	customer	customer	NOUN
el-356	148	14	-	-	PUNCT
el-356	148	15	service	service	NOUN
el-356	148	16	skills	skill	NOUN
el-356	148	17	”	"	PUNCT
el-356	148	18	are	be	AUX
el-356	148	19	noted	note	VERB
el-356	148	20	as	as	ADP
el-356	148	21	being	be	AUX
el-356	148	22	critical	critical	ADJ
el-356	148	23	to	to	ADP
el-356	148	24	library	library	NOUN
el-356	148	25	employees	employee	NOUN
el-356	148	26	’	’	PART
el-356	148	27	success	success	NOUN
el-356	148	28	in	in	ADP
el-356	148	29	their	their	PRON
el-356	148	30	roles	role	NOUN
el-356	148	31	(	(	PUNCT
el-356	148	32	saunders	saunder	NOUN
el-356	148	33	,	,	PUNCT
el-356	148	34	2019	2019	NUM
el-356	148	35	,	,	PUNCT
el-356	148	36	p.7	p.7	NOUN
el-356	148	37	)	)	PUNCT
el-356	148	38	.	.	PUNCT
el-356	149	1	improvisation	improvisation	NOUN
el-356	149	2	training	training	NOUN
el-356	149	3	can	can	AUX
el-356	149	4	also	also	ADV
el-356	149	5	work	work	VERB
el-356	149	6	to	to	PART
el-356	149	7	break	break	VERB
el-356	149	8	down	down	ADP
el-356	149	9	barriers	barrier	NOUN
el-356	149	10	in	in	ADP
el-356	149	11	communication	communication	NOUN
el-356	149	12	,	,	PUNCT
el-356	149	13	help	help	VERB
el-356	149	14	library	library	NOUN
el-356	149	15	staff	staff	NOUN
el-356	149	16	develop	develop	VERB
el-356	149	17	empathy	empathy	NOUN
el-356	149	18	and	and	CCONJ
el-356	149	19	trust	trust	NOUN
el-356	149	20	,	,	PUNCT
el-356	149	21	and	and	CCONJ
el-356	149	22	allow	allow	VERB
el-356	149	23	them	they	PRON
el-356	149	24	to	to	PART
el-356	149	25	develop	develop	VERB
el-356	149	26	confidence	confidence	NOUN
el-356	149	27	in	in	ADP
el-356	149	28	their	their	PRON
el-356	149	29	abilities	ability	NOUN
el-356	149	30	to	to	PART
el-356	149	31	provide	provide	VERB
el-356	149	32	excellent	excellent	ADJ
el-356	149	33	customer	customer	NOUN
el-356	149	34	services	service	NOUN
el-356	149	35	regardless	regardless	ADV
el-356	149	36	of	of	ADP
el-356	149	37	what	what	PRON
el-356	149	38	questions	question	NOUN
el-356	149	39	gets	get	AUX
el-356	149	40	asked	ask	VERB
el-356	149	41	of	of	ADP
el-356	149	42	them	they	PRON
el-356	149	43	.	.	PUNCT
el-356	150	1	education	education	NOUN
el-356	150	2	libraries	library	NOUN
el-356	150	3	,	,	PUNCT
el-356	150	4	43:1	43:1	NUM
el-356	150	5	(	(	PUNCT
el-356	150	6	2020	2020	NUM
el-356	150	7	)	)	PUNCT
el-356	150	8	©	©	PROPN
el-356	150	9	education	education	NOUN
el-356	150	10	division	division	NOUN
el-356	150	11	,	,	PUNCT
el-356	150	12	special	special	ADJ
el-356	150	13	library	library	NOUN
el-356	150	14	association	association	NOUN
el-356	150	15	10	10	NUM
el-356	150	16	references	reference	NOUN
el-356	150	17	balachandra	balachandra	PROPN
el-356	150	18	,	,	PUNCT
el-356	150	19	l.	l.	PROPN
el-356	150	20	(	(	PUNCT
el-356	150	21	2019	2019	NUM
el-356	150	22	)	)	PUNCT
el-356	150	23	.	.	PUNCT
el-356	151	1	the	the	DET
el-356	151	2	improvisational	improvisational	ADJ
el-356	151	3	entrepreneur	entrepreneur	NOUN
el-356	151	4	:	:	PUNCT
el-356	151	5	improvisation	improvisation	NOUN
el-356	151	6	training	training	NOUN
el-356	151	7	in	in	ADP
el-356	151	8	entrepreneurship	entrepreneurship	NOUN
el-356	151	9	education	education	NOUN
el-356	151	10	.	.	PUNCT
el-356	151	11	 	 	SPACE
el-356	152	1	journal	journal	NOUN
el-356	152	2	of	of	ADP
el-356	152	3	small	small	ADJ
el-356	152	4	business	business	NOUN
el-356	152	5	management	management	NOUN
el-356	152	6	,	,	PUNCT
el-356	152	7	 	 	SPACE
el-356	152	8	57	57	NUM
el-356	152	9	,	,	PUNCT
el-356	152	10	60	60	NUM
el-356	152	11	-	-	SYM
el-356	152	12	77	77	NUM
el-356	152	13	.	.	PUNCT
el-356	153	1	https://doi.org/10.1111/jsbm.12486	https://doi.org/10.1111/jsbm.12486	PROPN
el-356	153	2	bayne	bayne	PROPN
el-356	153	3	,	,	PUNCT
el-356	153	4	h.b	h.b	PROPN
el-356	153	5	.	.	PROPN
el-356	153	6	&	&	CCONJ
el-356	153	7	jangha	jangha	PROPN
el-356	153	8	,	,	PUNCT
el-356	153	9	a.	a.	NOUN
el-356	153	10	(	(	PUNCT
el-356	153	11	2016	2016	NUM
el-356	153	12	)	)	PUNCT
el-356	153	13	.	.	PUNCT
el-356	154	1	utilizing	utilize	VERB
el-356	154	2	improvisation	improvisation	NOUN
el-356	154	3	to	to	PART
el-356	154	4	teach	teach	VERB
el-356	154	5	empathy	empathy	NOUN
el-356	154	6	skills	skill	NOUN
el-356	154	7	in	in	ADP
el-356	154	8	counselor	counselor	NOUN
el-356	154	9	education	education	NOUN
el-356	154	10	.	.	PUNCT
el-356	154	11	 	 	SPACE
el-356	155	1	counselor	counselor	NOUN
el-356	155	2	education	education	NOUN
el-356	155	3	&	&	CCONJ
el-356	155	4	supervision	supervision	PROPN
el-356	155	5	,	,	PUNCT
el-356	155	6	 	 	SPACE
el-356	155	7	55(4	55(4	NUM
el-356	155	8	)	)	PUNCT
el-356	155	9	,	,	PUNCT
el-356	155	10	250	250	NUM
el-356	155	11	-	-	SYM
el-356	155	12	262	262	NUM
el-356	155	13	.	.	PUNCT
el-356	156	1	https://doi.org/10.1002/ceas.12052	https://doi.org/10.1002/ceas.12052	PROPN
el-356	156	2	brooks	brooks	PROPN
el-356	156	3	,	,	PUNCT
el-356	156	4	a.	a.	PROPN
el-356	156	5	w.	w.	PROPN
el-356	156	6	(	(	PUNCT
el-356	156	7	2015	2015	NUM
el-356	156	8	)	)	PUNCT
el-356	156	9	.	.	PUNCT
el-356	157	1	emotion	emotion	NOUN
el-356	157	2	and	and	CCONJ
el-356	157	3	the	the	DET
el-356	157	4	art	art	NOUN
el-356	157	5	of	of	ADP
el-356	157	6	negotiation	negotiation	NOUN
el-356	157	7	:	:	PUNCT
el-356	157	8	how	how	SCONJ
el-356	157	9	to	to	PART
el-356	157	10	use	use	VERB
el-356	157	11	your	your	PRON
el-356	157	12	feelings	feeling	NOUN
el-356	157	13	to	to	ADP
el-356	157	14	your	your	PRON
el-356	157	15	advantage	advantage	NOUN
el-356	157	16	.	.	PUNCT
el-356	157	17	 	 	SPACE
el-356	158	1	harvard	harvard	PROPN
el-356	158	2	business	business	PROPN
el-356	158	3	review	review	PROPN
el-356	158	4	,	,	PUNCT
el-356	158	5	93(12	93(12	NUM
el-356	158	6	)	)	PUNCT
el-356	158	7	,	,	PUNCT
el-356	158	8	56	56	NUM
el-356	158	9	-	-	SYM
el-356	158	10	64	64	NUM
el-356	158	11	.	.	PUNCT
el-356	158	12	  	  	SPACE
el-356	158	13	christopoulos	christopoulo	VERB
el-356	158	14	,	,	PUNCT
el-356	158	15	t.	t.	PROPN
el-356	158	16	p.	p.	PROPN
el-356	158	17	,	,	PUNCT
el-356	158	18	wilner	wilner	PROPN
el-356	158	19	,	,	PUNCT
el-356	158	20	a.	a.	NOUN
el-356	158	21	,	,	PUNCT
el-356	158	22	&	&	CCONJ
el-356	158	23	bestetti	bestetti	PROPN
el-356	158	24	,	,	PUNCT
el-356	158	25	m.	m.	NOUN
el-356	158	26	l.	l.	PROPN
el-356	158	27	t.	t.	PROPN
el-356	158	28	(	(	PUNCT
el-356	158	29	2016	2016	NUM
el-356	158	30	)	)	PUNCT
el-356	158	31	.	.	PUNCT
el-356	159	1	experimental	experimental	ADJ
el-356	159	2	learning	learning	NOUN
el-356	159	3	enhancing	enhance	VERB
el-356	159	4	improvisation	improvisation	NOUN
el-356	159	5	skills	skill	NOUN
el-356	159	6	.	.	PUNCT
el-356	159	7	 	 	SPACE
el-356	160	1	the	the	DET
el-356	160	2	learning	learn	VERB
el-356	160	3	organization	organization	NOUN
el-356	160	4	,	,	PUNCT
el-356	160	5	23(6	23(6	NUM
el-356	160	6	)	)	PUNCT
el-356	160	7	,	,	PUNCT
el-356	160	8	415	415	NUM
el-356	160	9	-	-	SYM
el-356	160	10	428	428	NUM
el-356	160	11	.	.	PUNCT
el-356	161	1	https://doi.org/10.1108/tlo-04-2015-0027	https://doi.org/10.1108/tlo-04-2015-0027	PRON
el-356	161	2	condic	condic	ADJ
el-356	161	3	,	,	PUNCT
el-356	161	4	k.	k.	PROPN
el-356	161	5	(	(	PUNCT
el-356	161	6	2016	2016	NUM
el-356	161	7	)	)	PUNCT
el-356	161	8	.	.	PUNCT
el-356	162	1	ala	ala	PROPN
el-356	162	2	library	library	PROPN
el-356	162	3	schools	school	NOUN
el-356	162	4	and	and	CCONJ
el-356	162	5	subject	subject	ADJ
el-356	162	6	reference	reference	NOUN
el-356	162	7	coursework	coursework	NOUN
el-356	162	8	:	:	PUNCT
el-356	162	9	a	a	DET
el-356	162	10	short	short	ADJ
el-356	162	11	communication	communication	NOUN
el-356	162	12	.	.	PUNCT
el-356	162	13	 	 	SPACE
el-356	162	14	journal	journal	NOUN
el-356	162	15	of	of	ADP
el-356	162	16	education	education	NOUN
el-356	162	17	for	for	ADP
el-356	162	18	library	library	NOUN
el-356	162	19	&	&	CCONJ
el-356	162	20	information	information	NOUN
el-356	162	21	science	science	NOUN
el-356	162	22	,	,	PUNCT
el-356	162	23	 	 	SPACE
el-356	162	24	57(4	57(4	NUM
el-356	162	25	)	)	PUNCT
el-356	162	26	,	,	PUNCT
el-356	162	27	329	329	NUM
el-356	162	28	-	-	SYM
el-356	162	29	332	332	NUM
el-356	162	30	.	.	PUNCT
el-356	163	1	https://doi.org/10.3138/jelis.57.4.329	https://doi.org/10.3138/jelis.57.4.329	PROPN
el-356	163	2	daly	daly	PROPN
el-356	163	3	,	,	PUNCT
el-356	163	4	a.	a.	PROPN
el-356	163	5	,	,	PUNCT
el-356	163	6	grove	grove	PROPN
el-356	163	7	,	,	PUNCT
el-356	163	8	s.	s.	PROPN
el-356	163	9	j.	j.	PROPN
el-356	163	10	,	,	PUNCT
el-356	163	11	dorsch	dorsch	PROPN
el-356	163	12	,	,	PUNCT
el-356	163	13	m.	m.	NOUN
el-356	163	14	j.	j.	PROPN
el-356	163	15	,	,	PUNCT
el-356	163	16	&	&	CCONJ
el-356	163	17	fisk	fisk	PROPN
el-356	163	18	,	,	PUNCT
el-356	163	19	r.	r.	PROPN
el-356	163	20	p.	p.	PROPN
el-356	163	21	(	(	PUNCT
el-356	163	22	2009	2009	NUM
el-356	163	23	)	)	PUNCT
el-356	163	24	.	.	PUNCT
el-356	164	1	the	the	DET
el-356	164	2	impact	impact	NOUN
el-356	164	3	of	of	ADP
el-356	164	4	improvisation	improvisation	NOUN
el-356	164	5	training	training	NOUN
el-356	164	6	on	on	ADP
el-356	164	7	service	service	NOUN
el-356	164	8	employees	employee	NOUN
el-356	164	9	in	in	ADP
el-356	164	10	a	a	DET
el-356	164	11	european	european	ADJ
el-356	164	12	airline	airline	NOUN
el-356	164	13	:	:	PUNCT
el-356	164	14	a	a	DET
el-356	164	15	case	case	NOUN
el-356	164	16	study	study	NOUN
el-356	164	17	.	.	PUNCT
el-356	164	18	 	 	SPACE
el-356	164	19	european	european	ADJ
el-356	164	20	journal	journal	PROPN
el-356	164	21	of	of	ADP
el-356	164	22	marketing	marketing	NOUN
el-356	164	23	,	,	PUNCT
el-356	164	24	 	 	SPACE
el-356	164	25	43(3/4	43(3/4	NOUN
el-356	164	26	)	)	PUNCT
el-356	164	27	,	,	PUNCT
el-356	164	28	459	459	NUM
el-356	164	29	-	-	SYM
el-356	164	30	472	472	NUM
el-356	164	31	.	.	PUNCT
el-356	164	32	https://doi.org/10.1108/03090560910935532	https://doi.org/10.1108/03090560910935532	PROPN
el-356	164	33	decker	decker	PROPN
el-356	164	34	,	,	PUNCT
el-356	164	35	e.n	e.n	PROPN
el-356	164	36	.	.	PROPN
el-356	164	37	,	,	PUNCT
el-356	164	38	&	&	CCONJ
el-356	164	39	townes	townes	PROPN
el-356	164	40	,	,	PUNCT
el-356	164	41	j.a	j.a	PROPN
el-356	164	42	.	.	PROPN
el-356	164	43	(	(	PUNCT
el-356	164	44	2016	2016	NUM
el-356	164	45	)	)	PUNCT
el-356	164	46	.	.	PUNCT
el-356	165	1	going	go	VERB
el-356	165	2	vertical	vertical	ADJ
el-356	165	3	:	:	PUNCT
el-356	165	4	enhancing	enhance	VERB
el-356	165	5	staff	staff	NOUN
el-356	165	6	development	development	NOUN
el-356	165	7	and	and	CCONJ
el-356	165	8	training	training	NOUN
el-356	165	9	through	through	ADP
el-356	165	10	vertically	vertically	ADV
el-356	165	11	integrated	integrate	VERB
el-356	165	12	instruction	instruction	NOUN
el-356	165	13	.	.	PUNCT
el-356	166	1	in	in	ADP
el-356	166	2	p.	p.	PROPN
el-356	166	3	mcdonnell	mcdonnell	PROPN
el-356	166	4	(	(	PUNCT
el-356	166	5	ed	ed	NOUN
el-356	166	6	.	.	PUNCT
el-356	166	7	)	)	PUNCT
el-356	166	8	,	,	PUNCT
el-356	166	9	the	the	DET
el-356	166	10	experiential	experiential	ADJ
el-356	166	11	library	library	NOUN
el-356	166	12	:	:	PUNCT
el-356	166	13	transforming	transform	VERB
el-356	166	14	academic	academic	ADJ
el-356	166	15	and	and	CCONJ
el-356	166	16	research	research	NOUN
el-356	166	17	libraries	library	NOUN
el-356	166	18	through	through	ADP
el-356	166	19	the	the	DET
el-356	166	20	power	power	NOUN
el-356	166	21	of	of	ADP
el-356	166	22	experiential	experiential	ADJ
el-356	166	23	learning	learning	NOUN
el-356	166	24	.	.	PUNCT
el-356	167	1	(	(	PUNCT
el-356	167	2	pp	pp	ADJ
el-356	167	3	.	.	PUNCT
el-356	168	1	135	135	NUM
el-356	168	2	-	-	SYM
el-356	168	3	146	146	NUM
el-356	168	4	)	)	PUNCT
el-356	168	5	.	.	PUNCT
el-356	169	1	oxfordshire	oxfordshire	PROPN
el-356	169	2	,	,	PUNCT
el-356	169	3	uk	uk	PROPN
el-356	169	4	:	:	PUNCT
el-356	169	5	chandos	chando	NOUN
el-356	169	6	publishing	publish	VERB
el-356	169	7	.	.	PUNCT
el-356	170	1	dohe	dohe	PROPN
el-356	170	2	,	,	PUNCT
el-356	170	3	k.	k.	PROPN
el-356	170	4	&	&	CCONJ
el-356	170	5	pappas	pappas	PROPN
el-356	170	6	,	,	PUNCT
el-356	170	7	e.	e.	PROPN
el-356	170	8	(	(	PUNCT
el-356	170	9	2017	2017	NUM
el-356	170	10	)	)	PUNCT
el-356	170	11	.	.	PUNCT
el-356	171	1	lessons	lesson	NOUN
el-356	171	2	from	from	ADP
el-356	171	3	the	the	DET
el-356	171	4	field	field	NOUN
el-356	171	5	:	:	PUNCT
el-356	171	6	what	what	PRON
el-356	171	7	improv	improv	NOUN
el-356	171	8	teaches	teach	VERB
el-356	171	9	us	we	PRON
el-356	171	10	about	about	ADP
el-356	171	11	collaboration	collaboration	NOUN
el-356	171	12	.	.	PUNCT
el-356	171	13	 	 	SPACE
el-356	172	1	library	library	ADJ
el-356	172	2	leadership	leadership	NOUN
el-356	172	3	&	&	CCONJ
el-356	172	4	management	management	NOUN
el-356	172	5	,	,	PUNCT
el-356	172	6	 	 	SPACE
el-356	172	7	32(1	32(1	NUM
el-356	172	8	)	)	PUNCT
el-356	172	9	,	,	PUNCT
el-356	172	10	1	1	NUM
el-356	172	11	-	-	SYM
el-356	172	12	16	16	NUM
el-356	172	13	.	.	PUNCT
el-356	173	1	https://doi.org/10.5860/llm.v32i1.7244	https://doi.org/10.5860/llm.v32i1.7244	PROPN
el-356	173	2	dudeck	dudeck	PROPN
el-356	173	3	,	,	PUNCT
el-356	173	4	t.	t.	PROPN
el-356	173	5	&	&	CCONJ
el-356	173	6	mcclure	mcclure	PROPN
el-356	173	7	,	,	PUNCT
el-356	173	8	c.	c.	PROPN
el-356	173	9	(	(	PUNCT
el-356	173	10	2018	2018	NUM
el-356	173	11	)	)	PUNCT
el-356	173	12	.	.	PUNCT
el-356	174	1	applied	apply	VERB
el-356	174	2	improvisation	improvisation	NOUN
el-356	174	3	:	:	PUNCT
el-356	174	4	leading	lead	VERB
el-356	174	5	,	,	PUNCT
el-356	174	6	collaborating	collaborate	VERB
el-356	174	7	and	and	CCONJ
el-356	174	8	creating	create	VERB
el-356	174	9	beyond	beyond	ADP
el-356	174	10	the	the	DET
el-356	174	11	theatre	theatre	NOUN
el-356	174	12	.	.	PUNCT
el-356	175	1	methuen	methuen	PROPN
el-356	175	2	drama	drama	PROPN
el-356	175	3	.	.	PUNCT
el-356	176	1	london	london	PROPN
el-356	176	2	:	:	PUNCT
el-356	176	3	bloomsbury	bloomsbury	NOUN
el-356	176	4	publishing	publishing	NOUN
el-356	176	5	.	.	PUNCT
el-356	177	1	fisher	fisher	PROPN
el-356	177	2	,	,	PUNCT
el-356	177	3	c.	c.	PROPN
el-356	177	4	m.	m.	PROPN
el-356	177	5	,	,	PUNCT
el-356	177	6	&	&	CCONJ
el-356	177	7	barrett	barrett	PROPN
el-356	177	8	,	,	PUNCT
el-356	177	9	f.	f.	PROPN
el-356	177	10	j.	j.	PROPN
el-356	177	11	(	(	PUNCT
el-356	177	12	2019	2019	NUM
el-356	177	13	)	)	PUNCT
el-356	177	14	.	.	PUNCT
el-356	178	1	the	the	DET
el-356	178	2	experience	experience	NOUN
el-356	178	3	of	of	ADP
el-356	178	4	improvising	improvise	VERB
el-356	178	5	in	in	ADP
el-356	178	6	organizations	organization	NOUN
el-356	178	7	:	:	PUNCT
el-356	178	8	a	a	DET
el-356	178	9	creative	creative	ADJ
el-356	178	10	process	process	NOUN
el-356	178	11	perspective	perspective	NOUN
el-356	178	12	.	.	PUNCT
el-356	178	13	 	 	SPACE
el-356	178	14	academy	academy	PROPN
el-356	178	15	of	of	ADP
el-356	178	16	management	management	NOUN
el-356	178	17	perspectives	perspective	NOUN
el-356	178	18	,	,	PUNCT
el-356	178	19	 	 	SPACE
el-356	178	20	33(2	33(2	NUM
el-356	178	21	)	)	PUNCT
el-356	178	22	,	,	PUNCT
el-356	178	23	148	148	NUM
el-356	178	24	162	162	NUM
el-356	178	25	.	.	PUNCT
el-356	179	1	https://doi.org/10.5465/amp.2017.0100	https://doi.org/10.5465/amp.2017.0100	PROPN
el-356	179	2	hadida	hadida	PROPN
el-356	179	3	,	,	PUNCT
el-356	179	4	a.	a.	PROPN
el-356	179	5	l.	l.	PROPN
el-356	179	6	,	,	PUNCT
el-356	179	7	tarvainen	tarvainen	PROPN
el-356	179	8	,	,	PUNCT
el-356	179	9	w.	w.	PROPN
el-356	179	10	,	,	PUNCT
el-356	179	11	&	&	CCONJ
el-356	179	12	rose	rise	VERB
el-356	179	13	,	,	PUNCT
el-356	179	14	j.	j.	PROPN
el-356	179	15	(	(	PUNCT
el-356	179	16	2015	2015	NUM
el-356	179	17	)	)	PUNCT
el-356	179	18	.	.	PUNCT
el-356	180	1	organizational	organizational	ADJ
el-356	180	2	improvisation	improvisation	NOUN
el-356	180	3	:	:	PUNCT
el-356	180	4	a	a	DET
el-356	180	5	consolidating	consolidate	VERB
el-356	180	6	review	review	NOUN
el-356	180	7	and	and	CCONJ
el-356	180	8	framework	framework	NOUN
el-356	180	9	.	.	PUNCT
el-356	181	1	international	international	ADJ
el-356	181	2	journal	journal	PROPN
el-356	181	3	of	of	ADP
el-356	181	4	management	management	NOUN
el-356	181	5	reviews	review	NOUN
el-356	181	6	,	,	PUNCT
el-356	181	7	17(4	17(4	NUM
el-356	181	8	)	)	PUNCT
el-356	181	9	,	,	PUNCT
el-356	181	10	437	437	NUM
el-356	181	11	-	-	SYM
el-356	181	12	459	459	NUM
el-356	181	13	.	.	PUNCT
el-356	182	1	https://doi.org/10.1111/ijmr.12047	https://doi.org/10.1111/ijmr.12047	PROPN
el-356	182	2	hodge	hodge	PROPN
el-356	182	3	,	,	PUNCT
el-356	182	4	j.	j.	PROPN
el-356	182	5	 	 	SPACE
el-356	182	6	&	&	CCONJ
el-356	182	7	 	 	SPACE
el-356	182	8	ratten	ratten	VERB
el-356	182	9	,	,	PUNCT
el-356	182	10	v.	v.	ADJ
el-356	182	11	 	 	SPACE
el-356	182	12	(	(	PUNCT
el-356	182	13	2015	2015	NUM
el-356	182	14	)	)	PUNCT
el-356	182	15	.	.	PUNCT
el-356	183	1	time	time	NOUN
el-356	183	2	pressure	pressure	NOUN
el-356	183	3	and	and	CCONJ
el-356	183	4	improvisation	improvisation	NOUN
el-356	183	5	:	:	PUNCT
el-356	183	6	enhancing	enhance	VERB
el-356	183	7	creativity	creativity	NOUN
el-356	183	8	,	,	PUNCT
el-356	183	9	adaption	adaption	NOUN
el-356	183	10	and	and	CCONJ
el-356	183	11	innovation	innovation	NOUN
el-356	183	12	at	at	ADP
el-356	183	13	high	high	ADJ
el-356	183	14	speed	speed	NOUN
el-356	183	15	.	.	PUNCT
el-356	183	16	 	 	SPACE
el-356	184	1	development	development	NOUN
el-356	184	2	and	and	CCONJ
el-356	184	3	learning	learn	VERB
el-356	184	4	in	in	ADP
el-356	184	5	organizations	organization	NOUN
el-356	184	6	,	,	PUNCT
el-356	184	7	29(6	29(6	NUM
el-356	184	8	)	)	PUNCT
el-356	184	9	,	,	PUNCT
el-356	184	10	7	7	NUM
el-356	184	11	-	-	SYM
el-356	184	12	9	9	NUM
el-356	184	13	.	.	PUNCT
el-356	184	14	 	 	SPACE
el-356	184	15	https://doi.org/10.1108/dlo-04-2015-0040	https://doi.org/10.1108/dlo-04-2015-0040	PROPN
el-356	184	16	hossain	hossain	PROPN
el-356	184	17	,	,	PUNCT
el-356	184	18	m.j	m.j	PROPN
el-356	184	19	.	.	PROPN
el-356	184	20	(	(	PUNCT
el-356	184	21	2016	2016	NUM
el-356	184	22	)	)	PUNCT
el-356	184	23	.	.	PUNCT
el-356	185	1	determining	determine	VERB
el-356	185	2	the	the	DET
el-356	185	3	key	key	ADJ
el-356	185	4	dimensions	dimension	NOUN
el-356	185	5	for	for	ADP
el-356	185	6	evaluating	evaluate	VERB
el-356	185	7	service	service	NOUN
el-356	185	8	quality	quality	NOUN
el-356	185	9	and	and	CCONJ
el-356	185	10	satisfaction	satisfaction	NOUN
el-356	185	11	in	in	ADP
el-356	185	12	academic	academic	ADJ
el-356	185	13	libraries	library	NOUN
el-356	185	14	.	.	PUNCT
el-356	186	1	international	international	ADJ
el-356	186	2	information	information	PROPN
el-356	186	3	&	&	CCONJ
el-356	186	4	library	library	PROPN
el-356	186	5	review	review	PROPN
el-356	186	6	,	,	PUNCT
el-356	186	7	48(3	48(3	PROPN
el-356	186	8	)	)	PUNCT
el-356	186	9	,	,	PUNCT
el-356	186	10	176	176	NUM
el-356	186	11	-	-	SYM
el-356	186	12	189	189	NUM
el-356	186	13	.	.	PUNCT
el-356	187	1	https://doi.org/10.1080/10572317.2016.1205350	https://doi.org/10.1080/10572317.2016.1205350	PROPN
el-356	187	2	kellner	kellner	PROPN
el-356	187	3	,	,	PUNCT
el-356	187	4	m.	m.	NOUN
el-356	187	5	,	,	PUNCT
el-356	187	6	tchangalova	tchangalova	PROPN
el-356	187	7	,	,	PUNCT
el-356	187	8	n.	n.	NOUN
el-356	187	9	,	,	PUNCT
el-356	187	10	gammons	gammon	NOUN
el-356	187	11	,	,	PUNCT
el-356	187	12	r.w	r.w	PROPN
el-356	187	13	.	.	PROPN
el-356	187	14	,	,	PUNCT
el-356	187	15	carroll	carroll	PROPN
el-356	187	16	,	,	PUNCT
el-356	187	17	a.	a.	PROPN
el-356	187	18	&	&	CCONJ
el-356	187	19	payne	payne	PROPN
el-356	187	20	-	-	PUNCT
el-356	187	21	sturges	sturge	NOUN
el-356	187	22	,	,	PUNCT
el-356	187	23	d.c	d.c	PROPN
el-356	187	24	.	.	PUNCT
el-356	187	25	(	(	PUNCT
el-356	187	26	2016	2016	NUM
el-356	187	27	)	)	PUNCT
el-356	187	28	.	.	PUNCT
el-356	188	1	collaborating	collaborate	VERB
el-356	188	2	for	for	ADP
el-356	188	3	success	success	NOUN
el-356	188	4	:	:	PUNCT
el-356	188	5	a	a	DET
el-356	188	6	case	case	NOUN
el-356	188	7	study	study	NOUN
el-356	188	8	on	on	ADP
el-356	188	9	mentoring	mentor	VERB
el-356	188	10	,	,	PUNCT
el-356	188	11	partnering	partnering	ADJ
el-356	188	12	,	,	PUNCT
el-356	188	13	and	and	CCONJ
el-356	188	14	teaching	teaching	NOUN
el-356	188	15	.	.	PUNCT
el-356	188	16	 	 	SPACE
el-356	189	1	collaborative	collaborative	ADJ
el-356	189	2	librarianship	librarianship	NOUN
el-356	189	3	,	,	PUNCT
el-356	189	4	 	 	SPACE
el-356	189	5	8(4	8(4	NUM
el-356	189	6	)	)	PUNCT
el-356	189	7	,	,	PUNCT
el-356	189	8	202–223	202–223	NUM
el-356	189	9	.	.	PUNCT
el-356	190	1	https://doi.org/10.13016/m2zv80	https://doi.org/10.13016/m2zv80	X
el-356	190	2	https://doi.org/10.1111/jsbm.12486	https://doi.org/10.1111/jsbm.12486	NOUN
el-356	190	3	https://doi.org/10.1002/ceas.12052	https://doi.org/10.1002/ceas.12052	PRON
el-356	190	4	https://doi.org/10.1108/tlo-04-2015-0027	https://doi.org/10.1108/tlo-04-2015-0027	ADP
el-356	190	5	https://doi.org/10.3138/jelis.57.4.329	https://doi.org/10.3138/jelis.57.4.329	PROPN
el-356	190	6	https://doi.org/10.3138/jelis.57.4.329	https://doi.org/10.3138/jelis.57.4.329	PROPN
el-356	190	7	https://doi.org/10.1108/03090560910935532	https://doi.org/10.1108/03090560910935532	PROPN
el-356	190	8	https://doi.org/10.5860/llm.v32i1.7244	https://doi.org/10.5860/llm.v32i1.7244	PROPN
el-356	190	9	https://doi.org/10.5465/amp.2017.0100	https://doi.org/10.5465/amp.2017.0100	VERB
el-356	190	10	https://doi.org/10.1111/ijmr.12047	https://doi.org/10.1111/ijmr.12047	X
el-356	190	11	https://doi.org/10.1108/dlo-04-2015-0040	https://doi.org/10.1108/dlo-04-2015-0040	X
el-356	190	12	https://doi.org/10.1080/10572317.2016.1205350	https://doi.org/10.1080/10572317.2016.1205350	PROPN
el-356	190	13	https://doi.org/10.13016/m2zv80	https://doi.org/10.13016/m2zv80	PUNCT
el-356	190	14	education	education	NOUN
el-356	190	15	libraries	library	NOUN
el-356	190	16	,	,	PUNCT
el-356	190	17	43:1	43:1	NUM
el-356	190	18	(	(	PUNCT
el-356	190	19	2020	2020	NUM
el-356	190	20	)	)	PUNCT
el-356	190	21	©	©	PROPN
el-356	190	22	education	education	NOUN
el-356	190	23	division	division	NOUN
el-356	190	24	,	,	PUNCT
el-356	190	25	special	special	ADJ
el-356	190	26	library	library	NOUN
el-356	190	27	association	association	PROPN
el-356	190	28	11	11	NUM
el-356	190	29	kim	kim	PROPN
el-356	190	30	,	,	PUNCT
el-356	190	31	j.	j.	PROPN
el-356	190	32	(	(	PUNCT
el-356	190	33	2015	2015	NUM
el-356	190	34	)	)	PUNCT
el-356	190	35	.	.	PUNCT
el-356	191	1	competency	competency	NOUN
el-356	191	2	-	-	PUNCT
el-356	191	3	based	base	VERB
el-356	191	4	curriculum	curriculum	NOUN
el-356	191	5	:	:	PUNCT
el-356	191	6	an	an	DET
el-356	191	7	effective	effective	ADJ
el-356	191	8	approach	approach	NOUN
el-356	191	9	to	to	ADP
el-356	191	10	digital	digital	ADJ
el-356	191	11	curation	curation	NOUN
el-356	191	12	education	education	NOUN
el-356	191	13	.	.	PUNCT
el-356	191	14	 	 	SPACE
el-356	192	1	journal	journal	NOUN
el-356	192	2	of	of	ADP
el-356	192	3	education	education	NOUN
el-356	192	4	for	for	ADP
el-356	192	5	library	library	NOUN
el-356	192	6	&	&	CCONJ
el-356	192	7	information	information	NOUN
el-356	192	8	science	science	NOUN
el-356	192	9	,	,	PUNCT
el-356	192	10	 	 	SPACE
el-356	192	11	56(4	56(4	NOUN
el-356	192	12	)	)	PUNCT
el-356	192	13	,	,	PUNCT
el-356	192	14	283	283	NUM
el-356	192	15	297	297	NUM
el-356	192	16	.	.	PUNCT
el-356	192	17	 	 	SPACE
el-356	193	1	https://doi.org/10.3138/jelis.56.4.283	https://doi.org/10.3138/jelis.56.4.283	PROPN
el-356	193	2	moshavi	moshavi	VERB
el-356	193	3	,	,	PUNCT
el-356	193	4	d.	d.	PROPN
el-356	193	5	(	(	PUNCT
el-356	193	6	2001	2001	NUM
el-356	193	7	)	)	PUNCT
el-356	193	8	.	.	PUNCT
el-356	194	1	“	"	PUNCT
el-356	194	2	yes	yes	INTJ
el-356	194	3	,	,	PUNCT
el-356	194	4	and	and	CCONJ
el-356	194	5	...	...	PUNCT
el-356	194	6	”	"	PUNCT
el-356	194	7	:	:	PUNCT
el-356	194	8	introducing	introduce	VERB
el-356	194	9	improvisational	improvisational	ADJ
el-356	194	10	theatre	theatre	NOUN
el-356	194	11	techniques	technique	NOUN
el-356	194	12	to	to	ADP
el-356	194	13	the	the	DET
el-356	194	14	management	management	NOUN
el-356	194	15	classroom	classroom	NOUN
el-356	194	16	.	.	PUNCT
el-356	195	1	journal	journal	NOUN
el-356	195	2	of	of	ADP
el-356	195	3	management	management	NOUN
el-356	195	4	education	education	NOUN
el-356	195	5	,	,	PUNCT
el-356	195	6	25(4	25(4	NOUN
el-356	195	7	)	)	PUNCT
el-356	195	8	,	,	PUNCT
el-356	195	9	437	437	NUM
el-356	195	10	-	-	SYM
el-356	195	11	449	449	NUM
el-356	195	12	.	.	PUNCT
el-356	196	1	https://doi.org/10.1177/105256290102500408	https://doi.org/10.1177/105256290102500408	X
el-356	196	2	nisula	nisula	NOUN
el-356	196	3	,	,	PUNCT
el-356	196	4	a.	a.	NOUN
el-356	196	5	 	 	SPACE
el-356	196	6	(	(	PUNCT
el-356	196	7	2015	2015	NUM
el-356	196	8	)	)	PUNCT
el-356	196	9	.	.	PUNCT
el-356	197	1	the	the	DET
el-356	197	2	relationship	relationship	NOUN
el-356	197	3	between	between	ADP
el-356	197	4	supervisor	supervisor	NOUN
el-356	197	5	support	support	NOUN
el-356	197	6	and	and	CCONJ
el-356	197	7	individual	individual	ADJ
el-356	197	8	improvisation	improvisation	NOUN
el-356	197	9	.	.	PUNCT
el-356	197	10	 	 	SPACE
el-356	198	1	leadership	leadership	PROPN
el-356	198	2	&	&	CCONJ
el-356	198	3	organization	organization	PROPN
el-356	198	4	development	development	PROPN
el-356	198	5	journal	journal	PROPN
el-356	198	6	,	,	PUNCT
el-356	198	7	36(5	36(5	NUM
el-356	198	8	)	)	PUNCT
el-356	198	9	,	,	PUNCT
el-356	198	10	473	473	NUM
el-356	198	11	488	488	NUM
el-356	198	12	.	.	PUNCT
el-356	199	1	https://doi.org/10.1108/lodj-07-2013-0098	https://doi.org/10.1108/lodj-07-2013-0098	NOUN
el-356	199	2	ratten	ratten	PROPN
el-356	199	3	,	,	PUNCT
el-356	199	4	v.	v.	PROPN
el-356	199	5	&	&	CCONJ
el-356	199	6	hodge	hodge	PROPN
el-356	199	7	,	,	PUNCT
el-356	199	8	j.	j.	PROPN
el-356	199	9	(	(	PUNCT
el-356	199	10	2016	2016	NUM
el-356	199	11	)	)	PUNCT
el-356	199	12	.	.	PUNCT
el-356	200	1	so	so	ADV
el-356	200	2	much	much	ADJ
el-356	200	3	theory	theory	NOUN
el-356	200	4	,	,	PUNCT
el-356	200	5	so	so	ADV
el-356	200	6	little	little	ADJ
el-356	200	7	practice	practice	NOUN
el-356	200	8	:	:	PUNCT
el-356	200	9	a	a	DET
el-356	200	10	literature	literature	NOUN
el-356	200	11	review	review	NOUN
el-356	200	12	of	of	ADP
el-356	200	13	workplace	workplace	NOUN
el-356	200	14	improvisation	improvisation	NOUN
el-356	200	15	training	training	NOUN
el-356	200	16	.	.	PUNCT
el-356	200	17	 	 	SPACE
el-356	201	1	industrial	industrial	ADJ
el-356	201	2	&	&	CCONJ
el-356	201	3	commercial	commercial	ADJ
el-356	201	4	training	training	NOUN
el-356	201	5	,	,	PUNCT
el-356	201	6	 	 	SPACE
el-356	201	7	48(3	48(3	NOUN
el-356	201	8	)	)	PUNCT
el-356	201	9	,	,	PUNCT
el-356	201	10	149	149	NUM
el-356	201	11	155	155	NUM
el-356	201	12	.	.	PUNCT
el-356	201	13	https://doi.org/10.1108/ict-08-2015-0053	https://doi.org/10.1108/ict-08-2015-0053	VERB
el-356	201	14	saunders	saunder	NOUN
el-356	201	15	,	,	PUNCT
el-356	201	16	l.	l.	PROPN
el-356	201	17	(	(	PUNCT
el-356	201	18	2019	2019	NUM
el-356	201	19	)	)	PUNCT
el-356	201	20	.	.	PUNCT
el-356	202	1	core	core	NOUN
el-356	202	2	and	and	CCONJ
el-356	202	3	more	more	ADJ
el-356	202	4	:	:	PUNCT
el-356	202	5	examining	examine	VERB
el-356	202	6	foundational	foundational	ADJ
el-356	202	7	and	and	CCONJ
el-356	202	8	specialized	specialized	ADJ
el-356	202	9	content	content	NOUN
el-356	202	10	in	in	ADP
el-356	202	11	library	library	NOUN
el-356	202	12	and	and	CCONJ
el-356	202	13	information	information	NOUN
el-356	202	14	science	science	NOUN
el-356	202	15	.	.	PUNCT
el-356	202	16	 	 	SPACE
el-356	202	17	journal	journal	NOUN
el-356	202	18	of	of	ADP
el-356	202	19	education	education	NOUN
el-356	202	20	for	for	ADP
el-356	202	21	library	library	NOUN
el-356	202	22	&	&	CCONJ
el-356	202	23	information	information	NOUN
el-356	202	24	science	science	NOUN
el-356	202	25	,	,	PUNCT
el-356	202	26	 	 	SPACE
el-356	202	27	60(1	60(1	NUM
el-356	202	28	)	)	PUNCT
el-356	202	29	,	,	PUNCT
el-356	202	30	3–34	3–34	PROPN
el-356	202	31	.	.	PUNCT
el-356	203	1	https://doi.org/10.3138/jelis.60.1.2018-0034	https://doi.org/10.3138/jelis.60.1.2018-0034	PROPN
el-356	203	2	scinto	scinto	PROPN
el-356	203	3	,	,	PUNCT
el-356	203	4	j.	j.	PROPN
el-356	203	5	(	(	PUNCT
el-356	203	6	2014	2014	NUM
el-356	203	7	)	)	PUNCT
el-356	203	8	,	,	PUNCT
el-356	203	9	why	why	SCONJ
el-356	203	10	improv	improv	ADJ
el-356	203	11	training	training	NOUN
el-356	203	12	is	be	AUX
el-356	203	13	great	great	ADJ
el-356	203	14	business	business	NOUN
el-356	203	15	training	training	NOUN
el-356	203	16	.	.	PUNCT
el-356	204	1	forbes	forbes	PROPN
el-356	204	2	.	.	PROPN
el-356	204	3	retrieved	retrieve	VERB
el-356	204	4	september	september	PROPN
el-356	204	5	9	9	NUM
el-356	204	6	,	,	PUNCT
el-356	204	7	2019	2019	NUM
el-356	204	8	,	,	PUNCT
el-356	204	9	from	from	ADP
el-356	204	10	https://www.forbes.com/sites/forbesleadershipforum/	https://www.forbes.com/sites/forbesleadershipforum/	PROPN
el-356	204	11	2014/06/27	2014/06/27	PROPN
el-356	204	12	/	/	SYM
el-356	204	13	why	why	SCONJ
el-356	204	14	-	-	PUNCT
el-356	204	15	improv	improv	ADV
el-356	204	16	-	-	PUNCT
el-356	204	17	training	training	NOUN
el-356	204	18	-	-	PUNCT
el-356	204	19	is	be	AUX
el-356	204	20	-	-	PUNCT
el-356	204	21	great	great	ADJ
el-356	204	22	-	-	PUNCT
el-356	204	23	business	business	NOUN
el-356	204	24	-	-	PUNCT
el-356	204	25	training/	training/	VERB
el-356	204	26	shem	shem	NOUN
el-356	204	27	-	-	PUNCT
el-356	204	28	tov	tov	ADJ
el-356	204	29	,	,	PUNCT
el-356	204	30	n.	n.	NOUN
el-356	204	31	(	(	PUNCT
el-356	204	32	2018	2018	NUM
el-356	204	33	)	)	PUNCT
el-356	204	34	.	.	PUNCT
el-356	205	1	“	"	PUNCT
el-356	205	2	the	the	DET
el-356	205	3	principal	principal	ADJ
el-356	205	4	character	character	NOUN
el-356	205	5	”	"	PUNCT
el-356	205	6	:	:	PUNCT
el-356	205	7	the	the	DET
el-356	205	8	triad	triad	ADJ
el-356	205	9	approach	approach	NOUN
el-356	205	10	and	and	CCONJ
el-356	205	11	improvisation	improvisation	NOUN
el-356	205	12	in	in	ADP
el-356	205	13	teaching	teaching	NOUN
el-356	205	14	.	.	PUNCT
el-356	205	15	 	 	SPACE
el-356	205	16	research	research	NOUN
el-356	205	17	in	in	ADP
el-356	205	18	drama	drama	NOUN
el-356	205	19	education	education	NOUN
el-356	205	20	:	:	PUNCT
el-356	205	21	the	the	DET
el-356	205	22	journal	journal	NOUN
el-356	205	23	of	of	ADP
el-356	205	24	applied	apply	VERB
el-356	205	25	theatre	theatre	NOUN
el-356	205	26	and	and	CCONJ
el-356	205	27	performance	performance	NOUN
el-356	205	28	,	,	PUNCT
el-356	205	29	 	 	SPACE
el-356	205	30	23(1	23(1	NOUN
el-356	205	31	)	)	PUNCT
el-356	205	32	,	,	PUNCT
el-356	205	33	91–106	91–106	PROPN
el-356	205	34	.	.	PUNCT
el-356	206	1	https://doi.org/10.1080/13569783.2017.1399054	https://doi.org/10.1080/13569783.2017.1399054	PROPN
el-356	206	2	simons	simons	PROPN
el-356	206	3	,	,	PUNCT
el-356	206	4	r.n	r.n	PROPN
el-356	206	5	.	.	PROPN
el-356	206	6	,	,	PUNCT
el-356	206	7	ocepek	ocepek	PROPN
el-356	206	8	,	,	PUNCT
el-356	206	9	m.g	m.g	PROPN
el-356	206	10	.	.	PROPN
el-356	206	11	,	,	PUNCT
el-356	206	12	barker	barker	PROPN
el-356	206	13	,	,	PUNCT
el-356	206	14	l.j	l.j	PROPN
el-356	206	15	.	.	PROPN
el-356	207	1	(	(	PUNCT
el-356	207	2	2016	2016	NUM
el-356	207	3	)	)	PUNCT
el-356	207	4	.	.	PUNCT
el-356	208	1	teaching	teach	VERB
el-356	208	2	tweeting	tweet	VERB
el-356	208	3	:	:	PUNCT
el-356	208	4	recommendations	recommendation	NOUN
el-356	208	5	for	for	ADP
el-356	208	6	teaching	teach	VERB
el-356	208	7	social	social	ADJ
el-356	208	8	media	medium	NOUN
el-356	208	9	work	work	NOUN
el-356	208	10	in	in	ADP
el-356	208	11	lis	li	NOUN
el-356	208	12	and	and	CCONJ
el-356	208	13	msis	msis	NOUN
el-356	208	14	programs	program	NOUN
el-356	208	15	.	.	PUNCT
el-356	208	16	 	 	SPACE
el-356	208	17	journal	journal	NOUN
el-356	208	18	of	of	ADP
el-356	208	19	education	education	NOUN
el-356	208	20	for	for	ADP
el-356	208	21	library	library	NOUN
el-356	208	22	&	&	CCONJ
el-356	208	23	information	information	NOUN
el-356	208	24	science	science	NOUN
el-356	208	25	,	,	PUNCT
el-356	208	26	 	 	SPACE
el-356	208	27	57(1	57(1	NUM
el-356	208	28	)	)	PUNCT
el-356	208	29	,	,	PUNCT
el-356	208	30	21–30	21–30	NUM
el-356	208	31	.	.	PUNCT
el-356	208	32	  	  	SPACE
el-356	209	1	https://doi.org/10.3138/jelis.57.1.21	https://doi.org/10.3138/jelis.57.1.21	PROPN
el-356	209	2	stager	stager	PROPN
el-356	209	3	jacques	jacques	PROPN
el-356	209	4	,	,	PUNCT
el-356	209	5	l.	l.	PROPN
el-356	209	6	(	(	PUNCT
el-356	209	7	2013	2013	NUM
el-356	209	8	)	)	PUNCT
el-356	209	9	.	.	PUNCT
el-356	210	1	borrowing	borrow	VERB
el-356	210	2	from	from	ADP
el-356	210	3	professional	professional	ADJ
el-356	210	4	theatre	theatre	NOUN
el-356	210	5	training	training	NOUN
el-356	210	6	to	to	PART
el-356	210	7	build	build	VERB
el-356	210	8	essential	essential	ADJ
el-356	210	9	skills	skill	NOUN
el-356	210	10	in	in	ADP
el-356	210	11	organization	organization	NOUN
el-356	210	12	development	development	NOUN
el-356	210	13	consultants	consultant	NOUN
el-356	210	14	.	.	PUNCT
el-356	211	1	the	the	DET
el-356	211	2	journal	journal	NOUN
el-356	211	3	of	of	ADP
el-356	211	4	applied	apply	VERB
el-356	211	5	behavioral	behavioral	ADJ
el-356	211	6	science	science	NOUN
el-356	211	7	,	,	PUNCT
el-356	211	8	 	 	SPACE
el-356	211	9	49(2	49(2	NUM
el-356	211	10	)	)	PUNCT
el-356	211	11	,	,	PUNCT
el-356	211	12	246–262	246–262	NUM
el-356	211	13	.	.	PUNCT
el-356	211	14	 	 	SPACE
el-356	212	1	https://doi.org/10.1177/0021886312460504	https://doi.org/10.1177/0021886312460504	ADJ
el-356	212	2	tawadros	tawadro	NOUN
el-356	212	3	,	,	PUNCT
el-356	212	4	t.	t.	PROPN
el-356	212	5	(	(	PUNCT
el-356	212	6	2015	2015	NUM
el-356	212	7	)	)	PUNCT
el-356	212	8	.	.	PUNCT
el-356	213	1	developing	develop	VERB
el-356	213	2	the	the	DET
el-356	213	3	theatre	theatre	NOUN
el-356	213	4	of	of	ADP
el-356	213	5	leadership	leadership	NOUN
el-356	213	6	:	:	PUNCT
el-356	213	7	an	an	DET
el-356	213	8	exploration	exploration	NOUN
el-356	213	9	of	of	ADP
el-356	213	10	practice	practice	NOUN
el-356	213	11	and	and	CCONJ
el-356	213	12	the	the	DET
el-356	213	13	need	need	NOUN
el-356	213	14	for	for	ADP
el-356	213	15	research	research	NOUN
el-356	213	16	.	.	PUNCT
el-356	213	17	 	 	SPACE
el-356	214	1	advances	advance	VERB
el-356	214	2	in	in	ADP
el-356	214	3	developing	develop	VERB
el-356	214	4	human	human	ADJ
el-356	214	5	resources	resource	NOUN
el-356	214	6	,	,	PUNCT
el-356	214	7	 	 	SPACE
el-356	214	8	17(3	17(3	NUM
el-356	214	9	)	)	PUNCT
el-356	214	10	,	,	PUNCT
el-356	214	11	337	337	NUM
el-356	214	12	347	347	NUM
el-356	214	13	.	.	PUNCT
el-356	215	1	https://doi.org/10.1177/1523422315587898	https://doi.org/10.1177/1523422315587898	PROPN
el-356	215	2	tewell	tewell	VERB
el-356	215	3	,	,	PUNCT
el-356	215	4	eamon	eamon	PROPN
el-356	215	5	c.	c.	PROPN
el-356	215	6	(	(	PUNCT
el-356	215	7	2014	2014	NUM
el-356	215	8	)	)	PUNCT
el-356	215	9	.	.	PUNCT
el-356	216	1	what	what	PRON
el-356	216	2	stand	stand	VERB
el-356	216	3	-	-	PUNCT
el-356	216	4	up	up	ADP
el-356	216	5	comedians	comedian	NOUN
el-356	216	6	teach	teach	VERB
el-356	216	7	us	we	PRON
el-356	216	8	about	about	ADP
el-356	216	9	library	library	NOUN
el-356	216	10	instruction	instruction	NOUN
el-356	216	11	:	:	PUNCT
el-356	216	12	four	four	NUM
el-356	216	13	lessons	lesson	NOUN
el-356	216	14	for	for	ADP
el-356	216	15	the	the	DET
el-356	216	16	classroom	classroom	NOUN
el-356	216	17	.	.	PUNCT
el-356	217	1	college	college	PROPN
el-356	217	2	&	&	CCONJ
el-356	217	3	research	research	PROPN
el-356	217	4	libraries	library	NOUN
el-356	217	5	news	news	NOUN
el-356	217	6	,	,	PUNCT
el-356	217	7	75(1	75(1	NOUN
el-356	217	8	)	)	PUNCT
el-356	217	9	,	,	PUNCT
el-356	217	10	28	28	NUM
el-356	217	11	-	-	SYM
el-356	217	12	30	30	NUM
el-356	217	13	.	.	PUNCT
el-356	218	1	https://doi.org/10.5860/crln.75.1.9055	https://doi.org/10.5860/crln.75.1.9055	NOUN
el-356	218	2	trepanier	trepanier	NOUN
el-356	218	3	,	,	PUNCT
el-356	218	4	s.	s.	PROPN
el-356	218	5	(	(	PUNCT
el-356	218	6	2017	2017	NUM
el-356	218	7	)	)	PUNCT
el-356	218	8	.	.	PUNCT
el-356	219	1	improvisation	improvisation	NOUN
el-356	219	2	for	for	ADP
el-356	219	3	leadership	leadership	NOUN
el-356	219	4	development	development	NOUN
el-356	219	5	.	.	PUNCT
el-356	219	6	 	 	SPACE
el-356	219	7	journal	journal	NOUN
el-356	219	8	of	of	ADP
el-356	219	9	continuing	continue	VERB
el-356	219	10	education	education	NOUN
el-356	219	11	in	in	ADP
el-356	219	12	nursing	nursing	NOUN
el-356	219	13	,	,	PUNCT
el-356	219	14	 	 	SPACE
el-356	219	15	48(4	48(4	NUM
el-356	219	16	)	)	PUNCT
el-356	219	17	,	,	PUNCT
el-356	219	18	151–153	151–153	NUM
el-356	219	19	.	.	PUNCT
el-356	219	20	  	  	SPACE
el-356	219	21	https://doi.org/10.3928/00220124-20170321-03	https://doi.org/10.3928/00220124-20170321-03	NUM
el-356	219	22	worthington	worthington	PROPN
el-356	219	23	,	,	PUNCT
el-356	219	24	b.	b.	PROPN
el-356	219	25	(	(	PUNCT
el-356	219	26	2017	2017	NUM
el-356	219	27	)	)	PUNCT
el-356	219	28	.	.	PUNCT
el-356	220	1	towards	towards	ADP
el-356	220	2	a	a	DET
el-356	220	3	better	well	ADJ
el-356	220	4	understanding	understanding	NOUN
el-356	220	5	of	of	ADP
el-356	220	6	opportunities	opportunity	NOUN
el-356	220	7	for	for	ADP
el-356	220	8	performance	performance	NOUN
el-356	220	9	training	training	NOUN
el-356	220	10	within	within	ADP
el-356	220	11	the	the	DET
el-356	220	12	mls	mls	PROPN
el-356	220	13	curriculum	curriculum	PROPN
el-356	220	14	:	:	PUNCT
el-356	220	15	issues	issue	NOUN
el-356	220	16	for	for	ADP
el-356	220	17	enhancing	enhance	VERB
el-356	220	18	education	education	NOUN
el-356	220	19	of	of	ADP
el-356	220	20	children	child	NOUN
el-356	220	21	’s	’s	PART
el-356	220	22	librarians	librarian	NOUN
el-356	220	23	.	.	PUNCT
el-356	220	24	 	 	SPACE
el-356	220	25	journal	journal	NOUN
el-356	220	26	of	of	ADP
el-356	220	27	education	education	NOUN
el-356	220	28	for	for	ADP
el-356	220	29	library	library	NOUN
el-356	220	30	&	&	CCONJ
el-356	220	31	information	information	NOUN
el-356	220	32	science	science	NOUN
el-356	220	33	,	,	PUNCT
el-356	220	34	 	 	SPACE
el-356	220	35	58(4	58(4	NUM
el-356	220	36	)	)	PUNCT
el-356	220	37	,	,	PUNCT
el-356	220	38	202	202	NUM
el-356	220	39	–	–	PUNCT
el-356	220	40	218	218	NUM
el-356	220	41	.	.	PUNCT
el-356	221	1	https://doi.org/10.3138/jelis.58.4.202	https://doi.org/10.3138/jelis.58.4.202	PROPN
el-356	221	2	yeboah	yeboah	NOUN
el-356	221	3	-	-	PUNCT
el-356	221	4	banin	banin	NOUN
el-356	221	5	,	,	PUNCT
el-356	221	6	a.	a.	NOUN
el-356	221	7	,	,	PUNCT
el-356	221	8	boso	boso	PROPN
el-356	221	9	,	,	PUNCT
el-356	221	10	n.	n.	NOUN
el-356	221	11	,	,	PUNCT
el-356	221	12	hultman	hultman	ADJ
el-356	221	13	,	,	PUNCT
el-356	221	14	m.	m.	NOUN
el-356	221	15	,	,	PUNCT
el-356	221	16	souchon	souchon	PROPN
el-356	221	17	,	,	PUNCT
el-356	221	18	a.	a.	PROPN
el-356	221	19	l.	l.	PROPN
el-356	221	20	,	,	PUNCT
el-356	221	21	hughes	hughes	PROPN
el-356	221	22	,	,	PUNCT
el-356	221	23	p.	p.	PROPN
el-356	221	24	,	,	PUNCT
el-356	221	25	&	&	CCONJ
el-356	221	26	nemkova	nemkova	PROPN
el-356	221	27	,	,	PUNCT
el-356	221	28	e.	e.	PROPN
el-356	221	29	(	(	PUNCT
el-356	221	30	2016	2016	NUM
el-356	221	31	)	)	PUNCT
el-356	221	32	.	.	PUNCT
el-356	222	1	salesperson	salesperson	PROPN
el-356	222	2	improvisation	improvisation	PROPN
el-356	222	3	:	:	PUNCT
el-356	222	4	antecedents	antecedent	NOUN
el-356	222	5	,	,	PUNCT
el-356	222	6	performance	performance	NOUN
el-356	222	7	outcomes	outcome	NOUN
el-356	222	8	,	,	PUNCT
el-356	222	9	and	and	CCONJ
el-356	222	10	boundary	boundary	ADJ
el-356	222	11	conditions	condition	NOUN
el-356	222	12	.	.	PUNCT
el-356	222	13	 	 	SPACE
el-356	222	14	industrial	industrial	ADJ
el-356	222	15	marketing	marketing	NOUN
el-356	222	16	management	management	NOUN
el-356	222	17	,	,	PUNCT
el-356	222	18	 	 	SPACE
el-356	222	19	59	59	NUM
el-356	222	20	,	,	PUNCT
el-356	222	21	120–130	120–130	NUM
el-356	222	22	.	.	PUNCT
el-356	223	1	https://doi.org/10.1016/j.indmarman.2016.02.007	https://doi.org/10.1016/j.indmarman.2016.02.007	VERB
el-356	223	2	https://doi.org/10.3138/jelis.56.4.283	https://doi.org/10.3138/jelis.56.4.283	X
el-356	223	3	https://doi.org/10.1177/105256290102500408	https://doi.org/10.1177/105256290102500408	ADV
el-356	223	4	https://doi.org/10.1108/lodj-07-2013-0098	https://doi.org/10.1108/lodj-07-2013-0098	NOUN
el-356	223	5	https://doi.org/10.1108/ict-08-2015-0053	https://doi.org/10.1108/ict-08-2015-0053	VERB
el-356	223	6	https://doi.org/10.3138/jelis.60.1.2018-0034	https://doi.org/10.3138/jelis.60.1.2018-0034	ADJ
el-356	223	7	https://www.forbes.com/sites/forbesleadershipforum/2014/06/27/why-improv-training-is-great-business-training/	https://www.forbes.com/sites/forbesleadershipforum/2014/06/27/why-improv-training-is-great-business-training/	PROPN
el-356	223	8	https://www.forbes.com/sites/forbesleadershipforum/2014/06/27/why-improv-training-is-great-business-training/	https://www.forbes.com/sites/forbesleadershipforum/2014/06/27/why-improv-training-is-great-business-training/	AUX
el-356	224	1	https://doi.org/10.1080/13569783.2017.1399054	https://doi.org/10.1080/13569783.2017.1399054	X
el-356	225	1	https://doi.org/10.3138/jelis.57.1.21	https://doi.org/10.3138/jelis.57.1.21	PROPN
el-356	225	2	https://doi.org/10.1177/0021886312460504	https://doi.org/10.1177/0021886312460504	PROPN
el-356	225	3	https://doi.org/10.1177/1523422315587898	https://doi.org/10.1177/1523422315587898	PRON
el-356	225	4	https://doi.org/10.5860/crln.75.1.9055	https://doi.org/10.5860/crln.75.1.9055	NOUN
el-356	225	5	https://doi.org/10.3928/00220124-20170321-03	https://doi.org/10.3928/00220124-20170321-03	VERB
el-356	225	6	https://doi.org/10.3138/jelis.58.4.202	https://doi.org/10.3138/jelis.58.4.202	PROPN
el-356	225	7	https://doi.org/10.1016/j.indmarman.2016.02.007	https://doi.org/10.1016/j.indmarman.2016.02.007	VERB