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Students’ Satisfaction Level of English Online 
Learning at SMPN 1 Ampek Angkek  

Resi Oktaviani 
Institut Agama Islam Negeri Bukittinggi, Indonesia 

 Resi.okta96@gmail.com
 

Abstract 
This research was conducted due to problem faced by students to 
understand the material, on limited internet network access, and less 
enthusiasm about online learning. This study aimed to see the students' 
satisfaction level of English online learning.This was a survey  research . The 
population and sample of this study were students of VIII SMP N 1 ampek 
angkek. Where this research used the incidental technique. The data 
collection technique was through  questionnaire as an instrument. The data 
analysis technique was collected data, tabulate the data, calculated the data 
to average, and interpret the data. Based on the results of research and data 
analysis, the research found that students’ satisfaction in implementing 
online learning on the learning technologies item, the results showed that 
the students were quite satisfied with the learning carried out, namely the 
data obtained (64,92%). Students' satisfaction in the item pedagogical models 
shows that students were quite satisfied with the data obtained (71,51%). 
And students' satisfaction in online learning with the instructional strategy 
item shows the results that students are quite satisfied with the data 
obtained (64,08%). Based on the results of this study it can be concluded that 
the students in class eight at SMP N 1 Ampek Angkek are quite satisfied 
with English online learning that has been done by obtaining 66,83% data 
which means quite satisfied. 
 
Keywords: English methods; English online learning; satisfaction 
 
INTRODUCTION 

In November 2019 Indonesia was shocked by the health crisis, namely 
the coronavirus. Coronavirus diseases 2019(COVID-19) is a new type of 
disease that has never been previously identified in humans Sign and 
general symptoms of COVID-19 infection, among others symptoms of acute 
respiratory disorders such as fever, coughing, and shortness of breath 
(Wahyu Aji, 2020). It means coronavirus a fever that very dangerous for 
human life. Since this epidemic has spread around the world, especially in 
Indonesia, the government and the ministry of education and culture 
(Kemendikbud) have issued a warrant to study at home. The closure of 



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schools and educational facilities was the choice of many in the country, 
both at the elementary and university levels. 

A total of 13 countries including china, Italy, and Japan have closed 
schools throughout the country to stop the spread of flu-like viruses. That 
affects almost 290 million students, said UNESCO. To prevent the spread of 
covid-19 transmission in particular school residents and the public at large, 
the ministry of education and culture (KEMENDIKBUD) published several 
letter circulars related to the prevention and handling of covid-19. First 
circular letter number 2 the year 2020 about prevention and handling of 
covid-19 in the ministry of education and culture. Second, circular letter 
number 3 the year 2020 regarding prevention of covid-19 on education units. 
Third, letters circular number 4 of 2020 concerning the implementation of 
education policy in an emergency spread coronavirus disease (covid-19) 
among others, it contains directions about the learning process from home 
(Fieka Nuru, 2020). It means from the circular letter learning process should 
do home. 

At present, Indonesia have implemented a policy of online learning 
activities from a distance. To break the chain of transmission of the 
coronavirus (covid-19), social distancing applies to everyone. The enactment 
of this policy has an impact on the closure of places of worship as well as 
canceled time collection agendas. The outbreak of this coronavirus also 
caused the implementation of the work from home. finally, school and 
campus nationally carry out online learning. This fact is what makes 
pandemic covid-19 a serious impact on the education sector globally.  

Nowadays, in pandemic covid-19, gadgets and the internet have 
become a need for everyday activity. Gadgets and the internet as ones of 
products developing technology are possible to help people fulfill their 
needs. For general people, technology is usually employed for 
communicating with friends or colleagues in everyday life, until sending 
credential information from home. Expecially for  students, students these 
days can also employ technology or gadgets for the importance of their 
education. In addition, access internet services are often employed to share 
new information regarding school activities or homework, either by the 
teacher or by students. 

More ever Learning English is one important material in each school. 
English is one of an international language which has an important role in 
the world. In some countries, English is the official language which is used 
for education. In Indonesia English is a foreign language that is taught from 
junior high school to university. The people  learn English because they 
know that English now is an international language. There are four skills in 
English as speaking, listening, reading, and writing. Learn English means 



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you have to know how to speak, how to write, how to listen, and how to 
read in English. English also takes an important role in every aspect of 
human life, such as education, technology, communication, economics, 
banking, tourism, and scientific researcher in the world including Indonesia. 
Besides, to learning English people can find from many place school, library, 
internet (online learning), etc. 

Online learning is part of the modern transformation of higher 
education (Shirley Bach et.al, 2007). It means using online learning the 
students can be innovative and creative in learning. For example, using 
email and mobile phones become a mas form of communication in the 
developed world. Other examples now, using whatsapp application, Email, 
zoom video, etc can share information and knowledge.  

The success of students in learning is strongly influenced by the 
quality of services provided by the school. This is because quality service can 
provide comfort in learning, can foster motivation to learn, etc. which can 
support student success in learning. Thus, students' success in learning that 
is reflected in students' achievement will automatically show the quality of 
an educational institution. Satisfaction is one factor that influences learning. 
According to Kotler in Fajar Darmawan, satisfaction is a feeling happy or 
disappointed someone which comes from a comparison between 
impressions on the performance of a product and his hopes (Fajar 
Darmawan, 2015). So that it can be concluded that satisfaction is a feeling 
that comes when we compare what is we expect what we get it. 

Based on the researcher preliminary interviews with some students 
and teacher at SMP N 1 Ampek angkek using whatsapp aplication in 
November 2020 student had some problems in English online learning. As 
we know in English learning many factors are getting good achievement one 
of them is understanding the material, but in fact, there are many students 
say not understanding with some material that the teacher given, besides, 
the teacher giving material by online learning. The education succeeds  if the 
teacher provides material to make understand. However, with the existence 
of covid-19, the teacher cannot provide material effectively and efficiently 
because limited the time. 

Next, nowadays gadgets is  the alternative an electronic which is very 
fond of children, having much access makes them ignore other things and 
more focused on the gadget. When people need gadget to study, of course 
they need internet network too. But as we know not all places have easy 
internet access.  

Last, learning is one factor to be successful, everyone wants to 
succeed as they have done, but it depends on how enthusiasm they in 
learning. In online learning, students looked less enthusiastic because of the 



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condition nowadays most of them feel bored to learned at home. 
The learning process that has been running at SMP N 1 Ampek 

angkek is still putting students as learning objects, and teacher as a subject 
or central learn, so interactions tend to run in the same direction, and 
students' not active in the class. Students are rarely allowed to explore and 
do what they are interested in. The learning process in this one direction 
causes students to be less active in processing information. Students do not 
become active learners to discover their meaning of knowledge. Students see 
more and listen. This condition is certainly not supportive cognitive 
development of students. This is because students are not allowed to play a 
role actively using his ability to explore the learning environment to obtain 
new knowledge. Based on this condition so that the researcher interested to 
research online English learning at SMP N 1 Ampek angkek especially class 
VIII had some problems in learning English. Therefore, the researcher 
proposed this research entitled "Students' satisfaction level of English 
online Learning at SMP N 1 Ampek Angkek “. 

 
METHODS 
 In this research, the researcher used survey as instruments research. 
Survey research is defined as the collection of information from a sample of 
individuals through their responses to questions (Julie Ponto, 2015). This 
research included in quantitative research that analyze by using numeric 
data. Survey research can use quantitative research strategies for example by 
using questionnaire with numerically rated items. Quantitative research is a 
kind of research that collects the data in the form of numbers. According to 
Margono, quantitative research is a process to find a knowledge which is use 
the numeral data (Margono, 2007). Dealing with the theory, this research 
concerned with descriptive quantitative to describe the students satisfaction 
level of online learning at SMP N 1 Ampek angkek. 
1. Population 
  A population is all of object that is researched by the researcher. 
According to Arikunto,”a population is a set (or collection) of all elements 
processing one or more attributes of interest.” According to the explanation 
above a population is the whole of subject use by the researcher. As 
Sugiyono states that the population is generalization region consisting of the 
objects and subject that have certain qualities and characteristics defined by 
the researchers to learn and then make the conclusion (Sugiyono, 2009). In 
this research, the population was all of the students eight grade students 
(VIII class) SMP N 1 Ampek angkek in academic year 2020/2021. The 
population is described in the following table: 
 



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Table 1. The Total Population of The Eight Grade Students of SMP N 
1 Ampek Angkek in academic year 2020/2021 

No Classes Number of Students  

1.  VIII.1 31 students 

2.  VIII.2 33 students 

3.  VIII.3 32 students 

4.  VIII.4 29 students 

5.  VIII.5 29 students 

6.  VIII.6 30 students 

7.  VIII.7 29 students 

8.  VIII.8 29 students 

Total 242 students 
(Source : English Teacher in SMP N 1 Ampek angkek) 
From the table above, the population of this research was 242 students 
that were total of students at SMP N 1 Ampek angkek. 

2. Sample  
 Sample is part of the number and characteristics possessed by population, 
so the number of sample taken must be able to represent the population in 
reserach. According to Sugiyono, samples are part of the number and 
characteristics possessed by the population. Samples were  chosen because 
researcher have limitations in conducting reserach both of time, funds, and a 
large population. Then the reseracher must be able to get a sample that can 
represent the population.  
  In this research the researcher used accidental sampling, accidental 
sampling is a sampling technique based on chance, namely consumers who 
accidentally or incidentally meet with the reseracher can be used as a sample 
(Sugiyono, 2017). Whereas the sample of this reserach were 32 respondents 
from 242 of population, the reseacher take 32 respondent cause the resercher 
use technic accidental sampling.  
Instrumentation 
 Instrument is a tool which is used by the researcher to get the data. 
In this research the researcher used the questioner as an instrument. 
Distributing questionnaires can be done in several ways, such as submitting 
questioner in person, by mail, and by email. But in this reserach the 
reseracher used google foam as application to distribut questionaire. There 
are two kinds of questioners: closed and open questioners. In this research 
the researcher used closed questioner. According to Sugiyono, closed 
questioner is questions that need short answer or the respondent just need to 
choose one answer from the questioner (Sugiyono, 2013). By using closed 
questionnaire, it helps the respondent to answer quickly and case researcher 
to conduct data analysis for entire questionnaire that has been collected.  The 



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questionnaire is used to see students’ satisfaction level on online learning 
English at SMP N 1 Ampek Angkek. To construct the questionnaire, the 
researcher was used some step. They were: 
a) Identify variable of the problem 
b) Elaborate the variable into sub variable 
c) Make the questionnaire and arrange the questionnaire in order to 

construct the questionnaire 
d) Distribute the questionnaire via online link or whatsapp aplication. 
 The questionnaire can be valid if it measures accurately as what is 
intended to be measured. It means that the researcher should do the validity 
to judge the questionnaire is valid by consulting the content validity to the 
expert. 
 This research uses short answer to answer some questionnaires by 
providing five answers. The respond in questionnaire uses 5 point liker scale 
to measure satisfaction. Sugiyono states that “liker scale is aimed to measure 
attitude toward others. Type of the data is interval. 
 

Table 2. Ranting Scale of Liker Scale 
Categories Statement 

Very satisfied 5 

Satisfied 4 

Less satisfied 3 

Dissatisfied 2 

Very dissatisfied 1 

 
Technique of Data Collection 

This research is conducted by applying several steps. They are 
preparation, operating, and final operating. 
1) Preparation 

a) Collect the source and reference related to the research 
b) Design the questioner 

2) Operating 
a) Distribute the questionnaire to the respondents 
b) Answer and complete the questionnaire by respondent 
c) Submit the questionnaire to the researcher that the respondents have 

done. 
3) Final operating 

a) Group of questionnaire 
b) Check and calculate frequency of respondents answer for each option 

by using the formula that suggested 
c) Analyze the result of the questionnaire 



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d) Describe the research finding 
Technique of Data Analysis 

In analyzing the data, the researcher was used the descriptive 
quantitative. There are some processes to analyze the data by following 
several steps, as below: 
1) Collect the students questioners 
2) Calculate of the percentage of the data 

   
  

  
     

Where:  ac= achievement 
  sc= score of achievement 
  si= score of ideal 

3) Then, found the mean of the data by using formula 

   
  

 
 

Where: x  = mean 
  Σx= total of percentage 
  N= number of cases 

4) Categorised the satisfaction 
After found the mean of the data, the reseacher calculated all of mean 

gotten from each indicator and to gain the data interpretation for each 
indicator. 

Table 3. Mean Score Satisfaction 

Scale  Category  

20% - 36% Sangat Tidak puas (very dissatisfied) 

36,1% - 52% Tidak puas (dissatisfied) 

52,1% - 68% Cukup puas (quite satisfied) 

68,1% - 84% Puas  (satisfied) 

 84,1% - 100% Sangat puas (very satisfied) 
 
5) Made the conclusion 

The researcher calculate all the percentages gotten from each 
indicator to gain the conclusion for each indicator 

 
FINDINGS  

This research used survey research. The data were collected from 
students class eight at SMP N 1 Ampek Angkek. The research sample was 32 
respondents. The data were through questionnaire. In distributing 
questionnaire, the researcher used online research using Google form. The 
students’ answers on questionnaire were tabulated then, researcher 
analyzed the data. The students' answer on questionnaire were analyzed to 



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answer the research question about students' satisfaction level on online 
learning English. 

As stated in the technique of data analysis in chapter III, the 
procedures that were used after collecting data, analyzing the data, 
calculating the frequency of respondents’ answer. In this research the data 
related three components of the students’ level. They are; learning 
technologies, pedagogical models, and instructional strategy. 
1. Description of the Data 

 This research was conducted in September 2020. The data were 
collected by using questionnaire and there were 32 students as a 
respondent in this research. In addition, after getting the data, calculatet 
the frequency and calculated the mean of the data, the researcher also 
calculated the percentage score of each item by multi playing each the 
respondents’ alternative answer by using likert scale.  

2. Analysis of The Data 
 Online learning is a form of distance learning, distance education 
that using technology as media to learning. There are some component 
that to see students’ satisfaction in learning online. There are three 
components or indicators questionnaire. The result of the respondent 
answer can be seen in the following graphic below: 
a) Learning technologies 

In questionnaire there were nine statements about learn technologies 
related to students’ satisfaction level on English online learning. 
Learning technologies in online learning included asynchronous and 
synchronous, communication tools, email,chat, Multimedia 
technologies, Web authoring,  tools, Course management system.  

 

 

Figure 1. The Students’ Satisfaction on English Online Learning 

60,78 64,37 63,46 
75 

0

20

40

60

80

LEARNING TECHNOLOGIES 

Series 1



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Based on the graphic above, it is related to the form of the students’ 
satisfaction on English online learning. There are 4 forms of students’ 
satisfaction on English online learning, they are asynchronous and 
synchronous communication tools such as email,chat was 60,78. 
Multimedia technologies such as graphics, vidio, and animation was 
64,37. Web authoring  tools was 63,46. Course management system 
was 75. Based on the mean score satisfaction of the data, The form of 
students’ satiafaction is in learning technologies with the average score 
of 64,92 which is had  satisfied with the mean score quite satisfied 
52,1% - 68%. 

b) Pedagogical models 
The second indicator of the questionnaire is pedagogical models of 

the students’ satisfaction on English online learning. Pedagogical 
models in online learning included Open / flexible learning, 
Distributed learning, Learning communities, Communities of practice, 
Knowledge building communities. 

 

 
Figure  2. Students’ Satisfaction on Online Learning 

 Based on the graphic above , the data showed that in the average 
score of students satisfaction on online learning. There were 69,99 
average acore that open / fleksible learning. 69,37 average score in 
distributed learning. 71,25 in learning communities. 78,12 in 
communities of practies, and 70,62 in knowledge building. In this 
indicator students satisfaction mean score were 71,51 wich had quite 
satisfied with scale 52,1% - 68% 

c) Instructional strategy 

The last indicator of the questionnaire is instructional strategy. 
Instructional strategy in online learning included promoting authentic 
learning activities, Supporting role playing, Promoting articulation and 
reflection, Promoting collaboration and social negotiation, Supporting 

69,99 69,37 71,25 

78,12 

70,62 

60
65
70
75
80

PEDAGOGICAL MODELS 

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multiple perspective, Supporting modeling and explaining, Providing 
scaffolding. 

 

 
Figure 3. Students’ Satisfaction of Online Learning on Instructional 

Strategy 

Based on the graphic above, that showed the average score students 
satisfaction of online learning on instructional strategy. Promoting 
authentic learning activities is 72,49. Supporting role playing is 66,24. 
Promoting articulation and reflection is 67,18. Promoting collaboration 
and social negotiation is 61,25. Supporting multiple perspective is 
71,87. Supporting modeling and explaining is 70,31. And providing 
scaffolding is 73,43. Based on the mean score satisfaction of the data, 
The form of students’ satiafaction is in instructional strategy with the 
average score of 64,08 which is had  quite satisfied with the mean score 
satisfied 52,1% - 68% 

Based on the explanation three indicaators above,  the reseracher 
concluded the students’ satisfaction level of English online learning on 
the graphic below: 

 
 
 
 
 
 
 
 
 
 
 
Figure 4. Mean of Students’ Satisfaction of English Online Learning 

72,49 

66,24 67,18 

61,25 

71,87 70,31 
73,43 

55

60

65

70

75

INSTRUCTIONAL STRATEGY 

Series 3

64,92 

71,51 

64,08 

60

65

70

75

learning
technologies

pedagogical
models

instructional
strategyMEAN  

MEAN : 66,83



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 In conclusion, the mean of the students’ satisfaction of English online 
learning is 66,83%  It means that students satisfaction of English online 
learning is satisfied. 

DISCUSSION  
Depending on the research, it was found that students were satisfied 

with the English online learning. Students feel satisfied because by used 
online learning they can learn at a flexible place and time. Online learning 
also makes the students getting new knowledge, and online learning also 
makes the students more creatively cause in online learning they should 
learn independent learning and online learning opportunities for learners to 
take control of each others learning success. Pranoto et al state that online 
learning improves independent learning ability (Pranoto, 2009). So that 
online learning giving benefits for students to be independent in learning. 
In addition online learning allows for students to work at a time and a place 
that is compatible with their learning needs. 

Students’ satisfaction can be defined as a experience, perception and 
evaluation of the service and learning system at the school. Online learning 
is a form of education and learning that via technology. According to 
Sopiatin students satisfaction is a positive attitude of students towards 
teaching and learning service carried out by teachers because of the match 
between what is expected and needed with the reality they receive. It means 
if the teaching and a learning services received match what is expected by 
the students , they will satisfied, and if the services received are not suitble 
the students will feel dissatisfied.  

Using online learning most of people getting new knowledge. In online 
learning there are several components that students’ getting. Dabbagh 
divided it ,there are learning technologies, pedagogical models, and 
instructional strategy. Based on the reserach it could be explained that the 
students’ level of English online learning. 

First, learning technologies, learning technologies such as asynchronous 
and synchronous communication tools, such as email and chat, and 
multimedia technlogies, such as grapics, vidio, and animation, enable the 
implementation of these strategies. students feel satisfied with this indicator, 
cause in online learning , using technology is a utilizes the internet and 
digital media in delivering material. And this is a form of digitalization in 
the world of education that has many benefits. Dabbagh and Ritland 
addition online learning is an open and distributed learning system using 
pedagogicals tools, which are made possible through the internet and 
network based technology. 

Second, pedagogical models pedagogical models are views about 



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teaching derived from learning theory and enable implementaion of specific 
instructional and learning strategy. such as: open or flexible learning, 
distributed learning, learning communities, communities of practice, 
knowledge building communities. In pedagogical model the students ask to 
make a communities or join in learning communities. These communities 
pursue students to creation of knowledge by sharing individual knowledge 
to achieve learning. 

Last, instructional stategies are the plans and techniques that the 
instructor or instructional designer uses to engage the learning and facilitate 
learning. there are example of instructional strategies such as, promoting 
autentic learning activities, supporting role playing, promoting articulation 
and reflection, promoting collaboation and social negotiation, supporting 
multiple perspective, supporting modeling and explaining, providing 
scaffolding. In this results, the students also feel satisfied, because the 
teacher gave access to sharing material. 

This results of this study ilustrate that while each students is accept 
online learning, the data also provided insight to beefits and drawbak of the 
online learning, but from the data reseracher seen students getting many 
benefits of online learning. My role in this reserach to see how is students 
satisfaction in English online learning. 

Based on the data analysis about students satisfaction level of English 
online learning, it had showed some assumtion could be taken about 
students’ satisfaction level of English online learning at SMP N 1 Ampek 
angkek. There is a mean score to describe the students’ satisfaction level on 
English online learning namely: very satisfied, satisfied, quite satisfied, 
dissapointed, and strongly dissapointed. It can be seen that students’ 
satisfaction level on English online learning had less satisfied with 
percentatage  and score 66,83%. students satisfaction level on English online 
learning at SMP N 1 Ampek angkek is quite satisfied. 
 
CONCLUSION AND SUGGESTION 

Based on the finding and discussion that have been percented in the 
previous chapter, it could be concluded that many students satisfied in 
English online learning.it can be seen from the collecting of the data from 
questionnaire of students SMP N 1 Ampek Angkek. There are three 
component that uses to see students satisfaction level of English oline 
learning, first, learning technology, pedagogical models, and instructional 
strategy.Furthemore, in some form of students’ satisfaction level of English 
online learning above, the reseracher found the average was 66,83. It means 
the level satisfaction of students SMP N 1 Ampek angkek in online learning 
is quite satisfied.The reseracher also suggest to the next researcher to 



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conduct correlation reserach to satisfaction in English online learning. 
English teacher, teachers are advised to make better use of advances the 
media, or technology that can be used as an alternative to learning as well as 
a source of social studies learning so that the teaching and learning process 
can not only be done in class, one of them with using online learning as a 
learning resource. 

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