id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
emaj-101	Adebiyi, Sulaimon Olanrewaju; Oyatoye, Emmanuel Olateju; Amole, Bilqis Bolanle	Improved Customer Churn and Retention Decision Management Using Operations Research Approach	2017	11	.pdf	application/pdf	7634	357	44	Horizontal bar chart for total weight of customers` retention alternatives From the total weight bar chart of all the retention alternatives (figure 4.2), respondents preferred call clarity most with probability value of pr = 0.1919, out of the seventeen alternatives crucial to determining customer retention of network. Toward a hybrid data mining model for customer retention, Knowledge Based System, 20,703-718.	cache/emaj-101.pdf	txt/emaj-101.txt