id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
emaj-2	Camgoz Akdag, Hatice	Introducing ISO 9000 to the Kazakhstan Banking Industry:A Case Study	2011	10	.pdf	application/pdf	4038	183	54	I always incorporate quality factors in my product/service design CS1 (0.731) On the other hand the second highest loading was given to the component related with the management process quality and states that they always incorporate quality factors in their product/service design.	cache/emaj-2.pdf	txt/emaj-2.txt