id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
emaj-260	Kankam-Kwarteng, Collins; Amofah, Ofosu; Osei, Francis; Osman, Barbara	Customer Based Performance of the Hotel Industry: Analysis of Service Package and Brand Innovations	2022	10	.pdf	application/pdf	7109	289	36	Notwithstanding its significance, brand innovations and their relationship with customer based performances is a major problem confronting the hospitality industry globally (Ottenbacher and Gnoth, 2005). Effects of Service Package on Customer based Performance According to literature, the total service experience obtained through the service package has an effect on customer based performance (Edvardsson et al., 2005).	cache/emaj-260.pdf	txt/emaj-260.txt