id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
emaj-45	Assefa, Efrem Sisay	The effects of Justice Oriented Service Recovery on Customer Satisfaction and Loyalty in Retail Banks in Ethiopia	2014	11	.pdf	application/pdf	4854	295	47	Abstract The principal objective of this study is to investigate the effects of justice oriented service recovery on customer satisfaction in retail banks in Ethiopia. This response is often referred to as service recovery and is defined as the process by which a firm attempts to rectify a service delivery failure	cache/emaj-45.pdf	txt/emaj-45.txt