id	sid	tid	token	lemma	pos
emaj-2	1	1	emerging	emerge	VERB
emaj-2	1	2	markets	market	NOUN
emaj-2	1	3	journal	journal	NOUN
emaj-2	1	4	volume	volume	NOUN
emaj-2	1	5	1	1	NUM
emaj-2	1	6	(	(	PUNCT
emaj-2	1	7	2011	2011	NUM
emaj-2	1	8	)	)	PUNCT
emaj-2	1	9	|	|	ADV
emaj-2	1	10	issn	issn	VERB
emaj-2	1	11	2158	2158	NUM
emaj-2	1	12	-	-	SYM
emaj-2	1	13	8708	8708	NUM
emaj-2	1	14	(	(	PUNCT
emaj-2	1	15	online	online	NOUN
emaj-2	1	16	)	)	PUNCT
emaj-2	1	17	|	|	ADV
emaj-2	1	18	doi	doi	X
emaj-2	1	19	10.5195	10.5195	NUM
emaj-2	1	20	/	/	SYM
emaj-2	1	21	emaj.year.id	emaj.year.id	NOUN
emaj-2	1	22	|	|	ADV
emaj-2	1	23	http://emaj.pitt.edu	http://emaj.pitt.edu	AUX
emaj-2	1	24	introducing	introduce	VERB
emaj-2	1	25	iso	iso	NOUN
emaj-2	1	26	9000	9000	NUM
emaj-2	1	27	to	to	ADP
emaj-2	1	28	the	the	DET
emaj-2	1	29	kazakhstan	kazakhstan	PROPN
emaj-2	1	30	banking	banking	NOUN
emaj-2	1	31	industry	industry	NOUN
emaj-2	1	32	:	:	PUNCT
emaj-2	1	33	a	a	DET
emaj-2	1	34	case	case	NOUN
emaj-2	1	35	study	study	NOUN
emaj-2	1	36	hatice	hatice	NOUN
emaj-2	1	37	akdağ	akdağ	NOUN
emaj-2	1	38	ph.d	ph.d	PROPN
emaj-2	1	39	kadir	kadir	PROPN
emaj-2	1	40	has	have	VERB
emaj-2	1	41	university	university	NOUN
emaj-2	1	42	|	|	ADV
emaj-2	1	43	e	e	NOUN
emaj-2	1	44	-	-	NOUN
emaj-2	1	45	mail	mail	NOUN
emaj-2	1	46	:	:	PUNCT
emaj-2	1	47	hatice.akdag@khas.edu.tr	hatice.akdag@khas.edu.tr	PROPN
emaj-2	1	48	abstract	abstract	ADJ
emaj-2	1	49	banks	bank	NOUN
emaj-2	1	50	in	in	ADP
emaj-2	1	51	kazakhstan	kazakhstan	PROPN
emaj-2	1	52	have	have	AUX
emaj-2	1	53	experienced	experience	VERB
emaj-2	1	54	a	a	DET
emaj-2	1	55	lengthy	lengthy	ADJ
emaj-2	1	56	period	period	NOUN
emaj-2	1	57	of	of	ADP
emaj-2	1	58	political	political	ADJ
emaj-2	1	59	stability	stability	NOUN
emaj-2	1	60	and	and	CCONJ
emaj-2	1	61	economic	economic	ADJ
emaj-2	1	62	growth	growth	NOUN
emaj-2	1	63	.	.	PUNCT
emaj-2	2	1	together	together	ADV
emaj-2	2	2	with	with	ADP
emaj-2	2	3	rational	rational	ADJ
emaj-2	2	4	approach	approach	NOUN
emaj-2	2	5	to	to	ADP
emaj-2	2	6	banking	banking	NOUN
emaj-2	2	7	and	and	CCONJ
emaj-2	2	8	finance	finance	NOUN
emaj-2	2	9	policy	policy	NOUN
emaj-2	2	10	,	,	PUNCT
emaj-2	2	11	this	this	PRON
emaj-2	2	12	has	have	AUX
emaj-2	2	13	helped	help	VERB
emaj-2	2	14	to	to	PART
emaj-2	2	15	push	push	VERB
emaj-2	2	16	kazakhstan	kazakhstan	PROPN
emaj-2	2	17	’s	’s	PART
emaj-2	2	18	banking	banking	NOUN
emaj-2	2	19	system	system	NOUN
emaj-2	2	20	to	to	ADP
emaj-2	2	21	a	a	DET
emaj-2	2	22	higher	high	ADJ
emaj-2	2	23	level	level	NOUN
emaj-2	2	24	of	of	ADP
emaj-2	2	25	development	development	NOUN
emaj-2	2	26	.	.	PUNCT
emaj-2	3	1	it	it	PRON
emaj-2	3	2	is	be	AUX
emaj-2	3	3	now	now	ADV
emaj-2	3	4	widely	widely	ADV
emaj-2	3	5	known	know	VERB
emaj-2	3	6	that	that	SCONJ
emaj-2	3	7	the	the	DET
emaj-2	3	8	kazakh	kazakh	ADJ
emaj-2	3	9	market	market	NOUN
emaj-2	3	10	is	be	AUX
emaj-2	3	11	highly	highly	ADV
emaj-2	3	12	attractive	attractive	ADJ
emaj-2	3	13	to	to	ADP
emaj-2	3	14	foreign	foreign	ADJ
emaj-2	3	15	investors	investor	NOUN
emaj-2	3	16	.	.	PUNCT
emaj-2	4	1	the	the	DET
emaj-2	4	2	scope	scope	NOUN
emaj-2	4	3	for	for	ADP
emaj-2	4	4	profits	profit	NOUN
emaj-2	4	5	is	be	AUX
emaj-2	4	6	growing	grow	VERB
emaj-2	4	7	,	,	PUNCT
emaj-2	4	8	and	and	CCONJ
emaj-2	4	9	country	country	NOUN
emaj-2	4	10	risk	risk	NOUN
emaj-2	4	11	is	be	AUX
emaj-2	4	12	comparatively	comparatively	ADV
emaj-2	4	13	low	low	ADJ
emaj-2	4	14	.	.	PUNCT
emaj-2	5	1	as	as	SCONJ
emaj-2	5	2	the	the	DET
emaj-2	5	3	kazakh	kazakh	ADJ
emaj-2	5	4	banks	bank	NOUN
emaj-2	5	5	face	face	VERB
emaj-2	5	6	a	a	DET
emaj-2	5	7	shortage	shortage	NOUN
emaj-2	5	8	of	of	ADP
emaj-2	5	9	long	long	ADJ
emaj-2	5	10	-	-	PUNCT
emaj-2	5	11	term	term	NOUN
emaj-2	5	12	funds	fund	NOUN
emaj-2	5	13	and	and	CCONJ
emaj-2	5	14	access	access	NOUN
emaj-2	5	15	to	to	ADP
emaj-2	5	16	existing	exist	VERB
emaj-2	5	17	resources	resource	NOUN
emaj-2	5	18	is	be	AUX
emaj-2	5	19	influenced	influence	VERB
emaj-2	5	20	by	by	ADP
emaj-2	5	21	political	political	ADJ
emaj-2	5	22	factors	factor	NOUN
emaj-2	5	23	,	,	PUNCT
emaj-2	5	24	capital	capital	NOUN
emaj-2	5	25	drawn	draw	VERB
emaj-2	5	26	from	from	ADP
emaj-2	5	27	the	the	DET
emaj-2	5	28	international	international	ADJ
emaj-2	5	29	markets	market	NOUN
emaj-2	5	30	will	will	AUX
emaj-2	5	31	play	play	VERB
emaj-2	5	32	a	a	DET
emaj-2	5	33	decisive	decisive	ADJ
emaj-2	5	34	role	role	NOUN
emaj-2	5	35	in	in	ADP
emaj-2	5	36	their	their	PRON
emaj-2	5	37	growth	growth	NOUN
emaj-2	5	38	.	.	PUNCT
emaj-2	6	1	this	this	DET
emaj-2	6	2	work	work	NOUN
emaj-2	6	3	is	be	AUX
emaj-2	6	4	licensed	license	VERB
emaj-2	6	5	under	under	ADP
emaj-2	6	6	a	a	DET
emaj-2	6	7	creative	creative	ADJ
emaj-2	6	8	commons	common	NOUN
emaj-2	6	9	attribution	attribution	NOUN
emaj-2	6	10	-	-	PUNCT
emaj-2	6	11	noncommercial	noncommercial	ADJ
emaj-2	6	12	-	-	PUNCT
emaj-2	6	13	no	no	NOUN
emaj-2	6	14	derivative	derivative	NOUN
emaj-2	6	15	works	work	VERB
emaj-2	6	16	3.0	3.0	NUM
emaj-2	6	17	united	united	ADJ
emaj-2	6	18	states	states	PROPN
emaj-2	6	19	license	license	NOUN
emaj-2	6	20	.	.	PUNCT
emaj-2	7	1	this	this	DET
emaj-2	7	2	journal	journal	NOUN
emaj-2	7	3	is	be	AUX
emaj-2	7	4	published	publish	VERB
emaj-2	7	5	by	by	ADP
emaj-2	7	6	the	the	DET
emaj-2	7	7	university	university	NOUN
emaj-2	7	8	library	library	NOUN
emaj-2	7	9	system	system	NOUN
emaj-2	7	10	of	of	ADP
emaj-2	7	11	the	the	DET
emaj-2	7	12	university	university	PROPN
emaj-2	7	13	of	of	ADP
emaj-2	7	14	pittsburgh	pittsburgh	PROPN
emaj-2	7	15	as	as	ADP
emaj-2	7	16	part	part	NOUN
emaj-2	7	17	of	of	ADP
emaj-2	7	18	its	its	PRON
emaj-2	7	19	d	d	NOUN
emaj-2	7	20	-	-	PUNCT
emaj-2	7	21	scribe	scribe	VERB
emaj-2	7	22	digital	digital	ADJ
emaj-2	7	23	publishing	publishing	NOUN
emaj-2	7	24	program	program	NOUN
emaj-2	7	25	,	,	PUNCT
emaj-2	7	26	and	and	CCONJ
emaj-2	7	27	is	be	AUX
emaj-2	7	28	cosponsored	cosponsor	VERB
emaj-2	7	29	by	by	ADP
emaj-2	7	30	the	the	DET
emaj-2	7	31	university	university	PROPN
emaj-2	7	32	of	of	ADP
emaj-2	7	33	pittsburgh	pittsburgh	PROPN
emaj-2	7	34	press	press	NOUN
emaj-2	7	35	volume	volume	NOUN
emaj-2	7	36	1	1	NUM
emaj-2	7	37	(	(	PUNCT
emaj-2	7	38	2011	2011	NUM
emaj-2	7	39	)	)	PUNCT
emaj-2	7	40	|	|	ADV
emaj-2	7	41	issn	issn	VERB
emaj-2	7	42	2158	2158	NUM
emaj-2	7	43	-	-	SYM
emaj-2	7	44	8708	8708	NUM
emaj-2	7	45	(	(	PUNCT
emaj-2	7	46	online	online	NOUN
emaj-2	7	47	)	)	PUNCT
emaj-2	7	48	|	|	ADV
emaj-2	7	49	doi	doi	X
emaj-2	7	50	10.5195	10.5195	NUM
emaj-2	7	51	/	/	SYM
emaj-2	7	52	emaj.2011.2	emaj.2011.2	NOUN
emaj-2	7	53	|	|	ADV
emaj-2	7	54	http://emaj.pitt.edu	http://emaj.pitt.edu	X
emaj-2	7	55	mailto:hatice.akdag@khas.edu.tr	mailto:hatice.akdag@khas.edu.tr	PROPN
emaj-2	7	56	http://creativecommons.org/licenses/by-nc-nd/3.0/us/	http://creativecommons.org/licenses/by-nc-nd/3.0/us/	PROPN
emaj-2	7	57	http://www.library.pitt.edu/	http://www.library.pitt.edu/	PROPN
emaj-2	7	58	http://www.pitt.edu/	http://www.pitt.edu/	NOUN
emaj-2	7	59	http://www.library.pitt.edu/articles/digpubtype/index.html	http://www.library.pitt.edu/articles/digpubtype/index.html	X
emaj-2	7	60	http://www.upress.pitt.edu/upressindex.aspx	http://www.upress.pitt.edu/upressindex.aspx	PROPN
emaj-2	7	61	http://emaj.pitt.edu/	http://emaj.pitt.edu/	PROPN
emaj-2	7	62	hatice	hatice	NOUN
emaj-2	7	63	akdağ	akdağ	NOUN
emaj-2	7	64	ph.d	ph.d	PROPN
emaj-2	7	65	p	p	PROPN
emaj-2	7	66	a	a	DET
emaj-2	7	67	g	g	NOUN
emaj-2	7	68	e	e	NOUN
emaj-2	7	69	|	|	NOUN
emaj-2	7	70	12	12	NUM
emaj-2	7	71	|	|	ADV
emaj-2	7	72	emerging	emerge	VERB
emaj-2	7	73	markets	market	NOUN
emaj-2	7	74	journal	journal	NOUN
emaj-2	7	75	volume	volume	NOUN
emaj-2	7	76	1	1	NUM
emaj-2	7	77	(	(	PUNCT
emaj-2	7	78	2011	2011	NUM
emaj-2	7	79	)	)	PUNCT
emaj-2	7	80	|	|	ADV
emaj-2	7	81	issn	issn	VERB
emaj-2	7	82	2158	2158	NUM
emaj-2	7	83	-	-	SYM
emaj-2	7	84	8708	8708	NUM
emaj-2	7	85	(	(	PUNCT
emaj-2	7	86	online	online	NOUN
emaj-2	7	87	)	)	PUNCT
emaj-2	7	88	|	|	ADV
emaj-2	7	89	doi	doi	X
emaj-2	7	90	10.5195	10.5195	NUM
emaj-2	7	91	/	/	SYM
emaj-2	7	92	emaj.2011.2	emaj.2011.2	NOUN
emaj-2	7	93	|	|	ADV
emaj-2	7	94	http://emaj.pitt.edu	http://emaj.pitt.edu	AUX
emaj-2	7	95	introducing	introduce	VERB
emaj-2	7	96	iso	iso	NOUN
emaj-2	7	97	9000	9000	NUM
emaj-2	7	98	to	to	ADP
emaj-2	7	99	the	the	DET
emaj-2	7	100	kazakhstan	kazakhstan	PROPN
emaj-2	7	101	banking	banking	NOUN
emaj-2	7	102	industry	industry	NOUN
emaj-2	7	103	a	a	DET
emaj-2	7	104	case	case	NOUN
emaj-2	7	105	study	study	NOUN
emaj-2	7	106	hatice	hatice	NOUN
emaj-2	7	107	akdağ	akdağ	NOUN
emaj-2	7	108	ph.d	ph.d	PROPN
emaj-2	7	109	i.	i.	PROPN
emaj-2	7	110	introduction	introduction	PROPN
emaj-2	7	111	banks	bank	NOUN
emaj-2	7	112	in	in	ADP
emaj-2	7	113	kazakhstan	kazakhstan	PROPN
emaj-2	7	114	have	have	AUX
emaj-2	7	115	experienced	experience	VERB
emaj-2	7	116	a	a	DET
emaj-2	7	117	lengthy	lengthy	ADJ
emaj-2	7	118	period	period	NOUN
emaj-2	7	119	of	of	ADP
emaj-2	7	120	political	political	ADJ
emaj-2	7	121	stability	stability	NOUN
emaj-2	7	122	and	and	CCONJ
emaj-2	7	123	economic	economic	ADJ
emaj-2	7	124	growth	growth	NOUN
emaj-2	7	125	.	.	PUNCT
emaj-2	8	1	together	together	ADV
emaj-2	8	2	with	with	ADP
emaj-2	8	3	rational	rational	ADJ
emaj-2	8	4	approach	approach	NOUN
emaj-2	8	5	to	to	ADP
emaj-2	8	6	banking	banking	NOUN
emaj-2	8	7	and	and	CCONJ
emaj-2	8	8	finance	finance	NOUN
emaj-2	8	9	policy	policy	NOUN
emaj-2	8	10	,	,	PUNCT
emaj-2	8	11	this	this	PRON
emaj-2	8	12	has	have	AUX
emaj-2	8	13	helped	help	VERB
emaj-2	8	14	to	to	PART
emaj-2	8	15	push	push	VERB
emaj-2	8	16	kazakhstan	kazakhstan	PROPN
emaj-2	8	17	’s	’s	PART
emaj-2	8	18	banking	banking	NOUN
emaj-2	8	19	system	system	NOUN
emaj-2	8	20	to	to	ADP
emaj-2	8	21	a	a	DET
emaj-2	8	22	higher	high	ADJ
emaj-2	8	23	level	level	NOUN
emaj-2	8	24	of	of	ADP
emaj-2	8	25	development	development	NOUN
emaj-2	8	26	.	.	PUNCT
emaj-2	9	1	it	it	PRON
emaj-2	9	2	is	be	AUX
emaj-2	9	3	now	now	ADV
emaj-2	9	4	widely	widely	ADV
emaj-2	9	5	known	know	VERB
emaj-2	9	6	that	that	SCONJ
emaj-2	9	7	the	the	DET
emaj-2	9	8	kazakh	kazakh	ADJ
emaj-2	9	9	market	market	NOUN
emaj-2	9	10	is	be	AUX
emaj-2	9	11	highly	highly	ADV
emaj-2	9	12	attractive	attractive	ADJ
emaj-2	9	13	to	to	ADP
emaj-2	9	14	foreign	foreign	ADJ
emaj-2	9	15	investors	investor	NOUN
emaj-2	9	16	.	.	PUNCT
emaj-2	10	1	the	the	DET
emaj-2	10	2	scope	scope	NOUN
emaj-2	10	3	for	for	ADP
emaj-2	10	4	profits	profit	NOUN
emaj-2	10	5	is	be	AUX
emaj-2	10	6	growing	grow	VERB
emaj-2	10	7	,	,	PUNCT
emaj-2	10	8	and	and	CCONJ
emaj-2	10	9	country	country	NOUN
emaj-2	10	10	risk	risk	NOUN
emaj-2	10	11	is	be	AUX
emaj-2	10	12	comparatively	comparatively	ADV
emaj-2	10	13	low	low	ADJ
emaj-2	10	14	.	.	PUNCT
emaj-2	11	1	as	as	SCONJ
emaj-2	11	2	the	the	DET
emaj-2	11	3	kazakh	kazakh	ADJ
emaj-2	11	4	banks	bank	NOUN
emaj-2	11	5	face	face	VERB
emaj-2	11	6	a	a	DET
emaj-2	11	7	shortage	shortage	NOUN
emaj-2	11	8	of	of	ADP
emaj-2	11	9	long	long	ADJ
emaj-2	11	10	-	-	PUNCT
emaj-2	11	11	term	term	NOUN
emaj-2	11	12	funds	fund	NOUN
emaj-2	11	13	and	and	CCONJ
emaj-2	11	14	access	access	NOUN
emaj-2	11	15	to	to	ADP
emaj-2	11	16	existing	exist	VERB
emaj-2	11	17	resources	resource	NOUN
emaj-2	11	18	is	be	AUX
emaj-2	11	19	influenced	influence	VERB
emaj-2	11	20	by	by	ADP
emaj-2	11	21	political	political	ADJ
emaj-2	11	22	factors	factor	NOUN
emaj-2	11	23	,	,	PUNCT
emaj-2	11	24	capital	capital	NOUN
emaj-2	11	25	drawn	draw	VERB
emaj-2	11	26	from	from	ADP
emaj-2	11	27	the	the	DET
emaj-2	11	28	international	international	ADJ
emaj-2	11	29	markets	market	NOUN
emaj-2	11	30	will	will	AUX
emaj-2	11	31	play	play	VERB
emaj-2	11	32	a	a	DET
emaj-2	11	33	decisive	decisive	ADJ
emaj-2	11	34	role	role	NOUN
emaj-2	11	35	in	in	ADP
emaj-2	11	36	their	their	PRON
emaj-2	11	37	growth	growth	NOUN
emaj-2	11	38	.	.	PUNCT
emaj-2	12	1	at	at	ADP
emaj-2	12	2	the	the	DET
emaj-2	12	3	same	same	ADJ
emaj-2	12	4	time	time	NOUN
emaj-2	12	5	heavy	heavy	ADJ
emaj-2	12	6	competition	competition	NOUN
emaj-2	12	7	in	in	ADP
emaj-2	12	8	the	the	DET
emaj-2	12	9	domestic	domestic	ADJ
emaj-2	12	10	market	market	NOUN
emaj-2	12	11	is	be	AUX
emaj-2	12	12	forcing	force	VERB
emaj-2	12	13	kazakh	kazakh	ADJ
emaj-2	12	14	banks	bank	NOUN
emaj-2	12	15	to	to	PART
emaj-2	12	16	actively	actively	ADV
emaj-2	12	17	seek	seek	VERB
emaj-2	12	18	out	out	ADP
emaj-2	12	19	opportunities	opportunity	NOUN
emaj-2	12	20	in	in	ADP
emaj-2	12	21	other	other	ADJ
emaj-2	12	22	cis	cis	NOUN
emaj-2	12	23	countries	country	NOUN
emaj-2	12	24	(	(	PUNCT
emaj-2	12	25	world	world	PROPN
emaj-2	12	26	bank	bank	PROPN
emaj-2	12	27	,	,	PUNCT
emaj-2	12	28	2008	2008	NUM
emaj-2	12	29	)	)	PUNCT
emaj-2	12	30	.	.	PUNCT
emaj-2	13	1	given	give	VERB
emaj-2	13	2	this	this	DET
emaj-2	13	3	trend	trend	NOUN
emaj-2	13	4	,	,	PUNCT
emaj-2	13	5	investments	investment	NOUN
emaj-2	13	6	in	in	ADP
emaj-2	13	7	the	the	DET
emaj-2	13	8	kazakh	kazakh	ADJ
emaj-2	13	9	banking	banking	NOUN
emaj-2	13	10	sector	sector	NOUN
emaj-2	13	11	are	be	AUX
emaj-2	13	12	to	to	ADP
emaj-2	13	13	some	some	DET
emaj-2	13	14	extent	extent	NOUN
emaj-2	13	15	“	"	PUNCT
emaj-2	13	16	transitory	transitory	ADJ
emaj-2	13	17	”	"	PUNCT
emaj-2	13	18	.	.	PUNCT
emaj-2	14	1	for	for	ADP
emaj-2	14	2	international	international	ADJ
emaj-2	14	3	investors	investor	NOUN
emaj-2	14	4	this	this	PRON
emaj-2	14	5	has	have	VERB
emaj-2	14	6	two	two	NUM
emaj-2	14	7	negative	negative	ADJ
emaj-2	14	8	implications	implication	NOUN
emaj-2	14	9	.	.	PUNCT
emaj-2	15	1	the	the	DET
emaj-2	15	2	first	first	ADJ
emaj-2	15	3	is	be	AUX
emaj-2	15	4	that	that	SCONJ
emaj-2	15	5	kazakhstan	kazakhstan	PROPN
emaj-2	15	6	country	country	PROPN
emaj-2	15	7	risk	risk	NOUN
emaj-2	15	8	is	be	AUX
emaj-2	15	9	compounded	compound	VERB
emaj-2	15	10	by	by	ADP
emaj-2	15	11	other	other	ADJ
emaj-2	15	12	,	,	PUNCT
emaj-2	15	13	less	less	ADV
emaj-2	15	14	well	well	ADV
emaj-2	15	15	-	-	PUNCT
emaj-2	15	16	defined	define	VERB
emaj-2	15	17	risks	risk	NOUN
emaj-2	15	18	,	,	PUNCT
emaj-2	15	19	when	when	SCONJ
emaj-2	15	20	investors	investor	NOUN
emaj-2	15	21	prefer	prefer	VERB
emaj-2	15	22	to	to	PART
emaj-2	15	23	choose	choose	VERB
emaj-2	15	24	their	their	PRON
emaj-2	15	25	own	own	ADJ
emaj-2	15	26	level	level	NOUN
emaj-2	15	27	of	of	ADP
emaj-2	15	28	risk	risk	NOUN
emaj-2	15	29	.	.	PUNCT
emaj-2	16	1	the	the	DET
emaj-2	16	2	second	second	ADJ
emaj-2	16	3	negative	negative	ADJ
emaj-2	16	4	implication	implication	NOUN
emaj-2	16	5	is	be	AUX
emaj-2	16	6	that	that	SCONJ
emaj-2	16	7	kazakhstan	kazakhstan	PROPN
emaj-2	16	8	banks	bank	NOUN
emaj-2	16	9	have	have	VERB
emaj-2	16	10	only	only	ADV
emaj-2	16	11	limited	limited	ADJ
emaj-2	16	12	experience	experience	NOUN
emaj-2	16	13	in	in	ADP
emaj-2	16	14	managing	manage	VERB
emaj-2	16	15	risk	risk	NOUN
emaj-2	16	16	outside	outside	ADP
emaj-2	16	17	their	their	PRON
emaj-2	16	18	country	country	NOUN
emaj-2	16	19	’s	’s	PART
emaj-2	16	20	borders	border	NOUN
emaj-2	16	21	,	,	PUNCT
emaj-2	16	22	and	and	CCONJ
emaj-2	16	23	in	in	ADP
emaj-2	16	24	the	the	DET
emaj-2	16	25	past	past	NOUN
emaj-2	16	26	their	their	PRON
emaj-2	16	27	response	response	NOUN
emaj-2	16	28	to	to	ADP
emaj-2	16	29	crises	crisis	NOUN
emaj-2	16	30	has	have	AUX
emaj-2	16	31	been	be	AUX
emaj-2	16	32	weak	weak	ADJ
emaj-2	16	33	.	.	PUNCT
emaj-2	17	1	according	accord	VERB
emaj-2	17	2	to	to	ADP
emaj-2	17	3	the	the	DET
emaj-2	17	4	spero	spero	PROPN
emaj-2	17	5	news	news	PROPN
emaj-2	17	6	kazakhstan	kazakhstan	PROPN
emaj-2	17	7	has	have	AUX
emaj-2	17	8	been	be	AUX
emaj-2	17	9	hit	hit	VERB
emaj-2	17	10	hard	hard	ADV
emaj-2	17	11	by	by	ADP
emaj-2	17	12	the	the	DET
emaj-2	17	13	recent	recent	ADJ
emaj-2	17	14	banking	banking	NOUN
emaj-2	17	15	and	and	CCONJ
emaj-2	17	16	real	real	ADJ
emaj-2	17	17	estate	estate	NOUN
emaj-2	17	18	crisis	crisis	NOUN
emaj-2	17	19	.	.	PUNCT
emaj-2	18	1	kazakhstan	kazakhstan	PROPN
emaj-2	18	2	’s	’s	PART
emaj-2	18	3	gdp	gdp	NOUN
emaj-2	18	4	grew	grow	VERB
emaj-2	18	5	by	by	ADP
emaj-2	18	6	10.6	10.6	NUM
emaj-2	18	7	percent	percent	NOUN
emaj-2	18	8	in	in	ADP
emaj-2	18	9	2006	2006	NUM
emaj-2	18	10	but	but	CCONJ
emaj-2	18	11	slowed	slow	VERB
emaj-2	18	12	to	to	ADP
emaj-2	18	13	8.7	8.7	NUM
emaj-2	18	14	percent	percent	NOUN
emaj-2	18	15	in	in	ADP
emaj-2	18	16	2007	2007	NUM
emaj-2	18	17	,	,	PUNCT
emaj-2	18	18	and	and	CCONJ
emaj-2	18	19	according	accord	VERB
emaj-2	18	20	to	to	ADP
emaj-2	18	21	the	the	DET
emaj-2	18	22	forecasts	forecast	NOUN
emaj-2	18	23	of	of	ADP
emaj-2	18	24	local	local	ADJ
emaj-2	18	25	analysts	analyst	NOUN
emaj-2	18	26	,	,	PUNCT
emaj-2	18	27	will	will	AUX
emaj-2	18	28	slow	slow	VERB
emaj-2	18	29	even	even	ADV
emaj-2	18	30	further	far	ADV
emaj-2	18	31	to	to	ADP
emaj-2	18	32	6	6	NUM
emaj-2	18	33	percent	percent	NOUN
emaj-2	18	34	in	in	ADP
emaj-2	18	35	2008	2008	NUM
emaj-2	18	36	.	.	PUNCT
emaj-2	19	1	inflation	inflation	NOUN
emaj-2	19	2	at	at	ADP
emaj-2	19	3	the	the	DET
emaj-2	19	4	same	same	ADJ
emaj-2	19	5	time	time	NOUN
emaj-2	19	6	grew	grow	VERB
emaj-2	19	7	from	from	ADP
emaj-2	19	8	8.6	8.6	NUM
emaj-2	19	9	percent	percent	NOUN
emaj-2	19	10	in	in	ADP
emaj-2	19	11	2006	2006	NUM
emaj-2	19	12	to	to	ADP
emaj-2	19	13	18.8	18.8	NUM
emaj-2	19	14	percent	percent	NOUN
emaj-2	19	15	in	in	ADP
emaj-2	19	16	2007	2007	NUM
emaj-2	19	17	.	.	PUNCT
emaj-2	20	1	the	the	DET
emaj-2	20	2	main	main	ADJ
emaj-2	20	3	factor	factor	NOUN
emaj-2	20	4	that	that	PRON
emaj-2	20	5	led	lead	VERB
emaj-2	20	6	to	to	PART
emaj-2	20	7	worsened	worsen	VERB
emaj-2	20	8	economic	economic	ADJ
emaj-2	20	9	conditions	condition	NOUN
emaj-2	20	10	was	be	AUX
emaj-2	20	11	the	the	DET
emaj-2	20	12	local	local	ADJ
emaj-2	20	13	credit	credit	NOUN
emaj-2	20	14	factor	factor	NOUN
emaj-2	20	15	triggered	trigger	VERB
emaj-2	20	16	by	by	ADP
emaj-2	20	17	the	the	DET
emaj-2	20	18	summer	summer	NOUN
emaj-2	20	19	’s	’s	PART
emaj-2	20	20	sub	sub	NOUN
emaj-2	20	21	prime	prime	ADJ
emaj-2	20	22	woes	woe	NOUN
emaj-2	20	23	in	in	ADP
emaj-2	20	24	the	the	DET
emaj-2	20	25	united	united	PROPN
emaj-2	20	26	states	states	PROPN
emaj-2	20	27	and	and	CCONJ
emaj-2	20	28	the	the	DET
emaj-2	20	29	subsequent	subsequent	ADJ
emaj-2	20	30	global	global	ADJ
emaj-2	20	31	liquidity	liquidity	NOUN
emaj-2	20	32	crunch	crunch	NOUN
emaj-2	20	33	.	.	PUNCT
emaj-2	21	1	the	the	DET
emaj-2	21	2	crisis	crisis	NOUN
emaj-2	21	3	has	have	AUX
emaj-2	21	4	hit	hit	VERB
emaj-2	21	5	hard	hard	ADJ
emaj-2	21	6	kazakhstan	kazakhstan	PROPN
emaj-2	21	7	’s	’s	PART
emaj-2	21	8	praised	praise	VERB
emaj-2	21	9	banking	banking	NOUN
emaj-2	21	10	sector	sector	NOUN
emaj-2	21	11	and	and	CCONJ
emaj-2	21	12	exposed	expose	VERB
emaj-2	21	13	its	its	PRON
emaj-2	21	14	reliance	reliance	NOUN
emaj-2	21	15	on	on	ADP
emaj-2	21	16	cheap	cheap	ADJ
emaj-2	21	17	foreign	foreign	ADJ
emaj-2	21	18	credit	credit	NOUN
emaj-2	21	19	and	and	CCONJ
emaj-2	21	20	overexposure	overexposure	NOUN
emaj-2	21	21	to	to	ADP
emaj-2	21	22	the	the	DET
emaj-2	21	23	speculative	speculative	ADJ
emaj-2	21	24	construction	construction	NOUN
emaj-2	21	25	and	and	CCONJ
emaj-2	21	26	real	real	ADJ
emaj-2	21	27	estate	estate	NOUN
emaj-2	21	28	sectors	sector	NOUN
emaj-2	21	29	.	.	PUNCT
emaj-2	22	1	as	as	SCONJ
emaj-2	22	2	the	the	DET
emaj-2	22	3	market	market	NOUN
emaj-2	22	4	boomed	boom	VERB
emaj-2	22	5	and	and	CCONJ
emaj-2	22	6	reached	reach	VERB
emaj-2	22	7	its	its	PRON
emaj-2	22	8	peak	peak	NOUN
emaj-2	22	9	in	in	ADP
emaj-2	22	10	the	the	DET
emaj-2	22	11	summer	summer	NOUN
emaj-2	22	12	of	of	ADP
emaj-2	22	13	2007	2007	NUM
emaj-2	22	14	,	,	PUNCT
emaj-2	22	15	the	the	DET
emaj-2	22	16	presence	presence	NOUN
emaj-2	22	17	of	of	ADP
emaj-2	22	18	the	the	DET
emaj-2	22	19	bubble	bubble	NOUN
emaj-2	22	20	was	be	AUX
emaj-2	22	21	obvious	obvious	ADJ
emaj-2	22	22	and	and	CCONJ
emaj-2	22	23	widely	widely	ADV
emaj-2	22	24	discussed	discuss	VERB
emaj-2	22	25	(	(	PUNCT
emaj-2	22	26	spero	spero	PROPN
emaj-2	22	27	news	news	PROPN
emaj-2	22	28	,	,	PUNCT
emaj-2	22	29	2007	2007	NUM
emaj-2	22	30	)	)	PUNCT
emaj-2	22	31	.	.	PUNCT
emaj-2	23	1	after	after	SCONJ
emaj-2	23	2	the	the	DET
emaj-2	23	3	crisis	crisis	NOUN
emaj-2	23	4	hitting	hit	VERB
emaj-2	23	5	the	the	DET
emaj-2	23	6	country	country	NOUN
emaj-2	23	7	h.e	h.e	PROPN
emaj-2	23	8	.	.	PROPN
emaj-2	23	9	nursultan	nursultan	PROPN
emaj-2	23	10	nazarbayev	nazarbayev	PROPN
emaj-2	23	11	,	,	PUNCT
emaj-2	23	12	president	president	NOUN
emaj-2	23	13	of	of	ADP
emaj-2	23	14	republic	republic	PROPN
emaj-2	23	15	of	of	ADP
emaj-2	23	16	kazakhstan	kazakhstan	PROPN
emaj-2	23	17	,	,	PUNCT
emaj-2	23	18	stressed	stress	VERB
emaj-2	23	19	on	on	ADP
emaj-2	23	20	the	the	DET
emaj-2	23	21	need	need	NOUN
emaj-2	23	22	of	of	ADP
emaj-2	23	23	an	an	DET
emaj-2	23	24	establishment	establishment	NOUN
emaj-2	23	25	of	of	ADP
emaj-2	23	26	an	an	DET
emaj-2	23	27	effective	effective	ADJ
emaj-2	23	28	mechanism	mechanism	NOUN
emaj-2	23	29	for	for	ADP
emaj-2	23	30	systematic	systematic	ADJ
emaj-2	23	31	and	and	CCONJ
emaj-2	23	32	prompt	prompt	ADJ
emaj-2	23	33	government	government	NOUN
emaj-2	23	34	responses	response	NOUN
emaj-2	23	35	to	to	ADP
emaj-2	23	36	any	any	DET
emaj-2	23	37	threats	threat	NOUN
emaj-2	23	38	of	of	ADP
emaj-2	23	39	financial	financial	ADJ
emaj-2	23	40	instability	instability	NOUN
emaj-2	23	41	and	and	CCONJ
emaj-2	23	42	the	the	DET
emaj-2	23	43	severe	severe	ADJ
emaj-2	23	44	need	need	NOUN
emaj-2	23	45	of	of	ADP
emaj-2	23	46	bolstering	bolster	VERB
emaj-2	23	47	the	the	DET
emaj-2	23	48	international	international	ADJ
emaj-2	23	49	markets	market	NOUN
emaj-2	23	50	’	'	PUNCT
emaj-2	23	51	confidence	confidence	NOUN
emaj-2	23	52	in	in	ADP
emaj-2	23	53	kazakhstan	kazakhstan	PROPN
emaj-2	23	54	’s	’s	PART
emaj-2	23	55	economy	economy	NOUN
emaj-2	23	56	.	.	PUNCT
emaj-2	24	1	he	he	PRON
emaj-2	24	2	continued	continue	VERB
emaj-2	24	3	his	his	PRON
emaj-2	24	4	speech	speech	NOUN
emaj-2	24	5	by	by	ADP
emaj-2	24	6	listing	list	VERB
emaj-2	24	7	some	some	DET
emaj-2	24	8	major	major	ADJ
emaj-2	24	9	corrections	correction	NOUN
emaj-2	24	10	and	and	CCONJ
emaj-2	24	11	needs	need	NOUN
emaj-2	24	12	in	in	ADP
emaj-2	24	13	the	the	DET
emaj-2	24	14	system	system	NOUN
emaj-2	24	15	.	.	PUNCT
emaj-2	25	1	one	one	NUM
emaj-2	25	2	of	of	ADP
emaj-2	25	3	the	the	DET
emaj-2	25	4	most	most	ADV
emaj-2	25	5	important	important	ADJ
emaj-2	25	6	issue	issue	NOUN
emaj-2	25	7	was	be	AUX
emaj-2	25	8	that	that	SCONJ
emaj-2	25	9	as	as	ADV
emaj-2	25	10	well	well	ADV
emaj-2	25	11	as	as	ADP
emaj-2	25	12	the	the	DET
emaj-2	25	13	national	national	PROPN
emaj-2	25	14	bank	bank	PROPN
emaj-2	25	15	and	and	CCONJ
emaj-2	25	16	the	the	DET
emaj-2	25	17	ministry	ministry	PROPN
emaj-2	25	18	of	of	ADP
emaj-2	25	19	finance	finance	PROPN
emaj-2	25	20	,	,	PUNCT
emaj-2	25	21	the	the	DET
emaj-2	25	22	financial	financial	ADJ
emaj-2	25	23	supervision	supervision	NOUN
emaj-2	25	24	agency	agency	NOUN
emaj-2	25	25	should	should	AUX
emaj-2	25	26	be	be	AUX
emaj-2	25	27	improving	improve	VERB
emaj-2	25	28	the	the	DET
emaj-2	25	29	competitiveness	competitiveness	NOUN
emaj-2	25	30	and	and	CCONJ
emaj-2	25	31	stability	stability	NOUN
emaj-2	25	32	of	of	ADP
emaj-2	25	33	the	the	DET
emaj-2	25	34	nation	nation	NOUN
emaj-2	25	35	’s	’s	PART
emaj-2	25	36	financial	financial	ADJ
emaj-2	25	37	system	system	NOUN
emaj-2	25	38	,	,	PUNCT
emaj-2	25	39	particularly	particularly	ADV
emaj-2	25	40	in	in	ADP
emaj-2	25	41	banking	banking	NOUN
emaj-2	25	42	sector	sector	NOUN
emaj-2	25	43	.	.	PUNCT
emaj-2	26	1	meanwhile	meanwhile	ADV
emaj-2	26	2	,	,	PUNCT
emaj-2	26	3	the	the	DET
emaj-2	26	4	process	process	NOUN
emaj-2	26	5	of	of	ADP
emaj-2	26	6	regulatory	regulatory	ADJ
emaj-2	26	7	intervention	intervention	NOUN
emaj-2	26	8	should	should	AUX
emaj-2	26	9	be	be	AUX
emaj-2	26	10	extremely	extremely	ADV
emaj-2	26	11	transparent	transparent	ADJ
emaj-2	26	12	and	and	CCONJ
emaj-2	26	13	predictable	predictable	ADJ
emaj-2	26	14	to	to	ADP
emaj-2	26	15	the	the	DET
emaj-2	26	16	entire	entire	ADJ
emaj-2	26	17	banking	banking	NOUN
emaj-2	26	18	sector	sector	NOUN
emaj-2	26	19	.	.	PUNCT
emaj-2	27	1	the	the	DET
emaj-2	27	2	president	president	NOUN
emaj-2	27	3	continued	continue	VERB
emaj-2	27	4	his	his	PRON
emaj-2	27	5	speech	speech	NOUN
emaj-2	27	6	by	by	ADP
emaj-2	27	7	stressing	stress	VERB
emaj-2	27	8	the	the	DET
emaj-2	27	9	importance	importance	NOUN
emaj-2	27	10	of	of	ADP
emaj-2	27	11	developing	develop	VERB
emaj-2	27	12	a	a	DET
emaj-2	27	13	system	system	NOUN
emaj-2	27	14	of	of	ADP
emaj-2	27	15	rapid	rapid	ADJ
emaj-2	27	16	response	response	NOUN
emaj-2	27	17	measures	measure	NOUN
emaj-2	27	18	for	for	ADP
emaj-2	27	19	contingencies	contingency	NOUN
emaj-2	27	20	(	(	PUNCT
emaj-2	27	21	turkish	turkish	ADJ
emaj-2	27	22	weekly	weekly	ADJ
emaj-2	27	23	,	,	PUNCT
emaj-2	27	24	2008	2008	NUM
emaj-2	27	25	)	)	PUNCT
emaj-2	27	26	.	.	PUNCT
emaj-2	28	1	this	this	DET
emaj-2	28	2	paper	paper	NOUN
emaj-2	28	3	aims	aim	VERB
emaj-2	28	4	to	to	PART
emaj-2	28	5	explore	explore	VERB
emaj-2	28	6	the	the	DET
emaj-2	28	7	best	good	ADJ
emaj-2	28	8	practice	practice	NOUN
emaj-2	28	9	for	for	ADP
emaj-2	28	10	kazakhstan	kazakhstan	PROPN
emaj-2	28	11	banking	banking	NOUN
emaj-2	28	12	industry	industry	NOUN
emaj-2	28	13	.	.	PUNCT
emaj-2	29	1	according	accord	VERB
emaj-2	29	2	to	to	ADP
emaj-2	29	3	the	the	DET
emaj-2	29	4	research	research	NOUN
emaj-2	29	5	the	the	DET
emaj-2	29	6	banks	bank	NOUN
emaj-2	29	7	in	in	ADP
emaj-2	29	8	kazakhstan	kazakhstan	PROPN
emaj-2	29	9	face	face	VERB
emaj-2	29	10	two	two	NUM
emaj-2	29	11	major	major	ADJ
emaj-2	29	12	problems	problem	NOUN
emaj-2	29	13	;	;	PUNCT
emaj-2	29	14	one	one	NUM
emaj-2	29	15	is	be	AUX
emaj-2	29	16	the	the	DET
emaj-2	29	17	level	level	NOUN
emaj-2	29	18	of	of	ADP
emaj-2	29	19	satisfaction	satisfaction	NOUN
emaj-2	29	20	of	of	ADP
emaj-2	29	21	customers	customer	NOUN
emaj-2	29	22	and	and	CCONJ
emaj-2	29	23	the	the	DET
emaj-2	29	24	second	second	ADJ
emaj-2	29	25	problem	problem	NOUN
emaj-2	29	26	is	be	AUX
emaj-2	29	27	deterioration	deterioration	NOUN
emaj-2	29	28	of	of	ADP
emaj-2	29	29	service	service	NOUN
emaj-2	29	30	quality	quality	NOUN
emaj-2	29	31	.	.	PUNCT
emaj-2	30	1	both	both	PRON
emaj-2	30	2	of	of	ADP
emaj-2	30	3	these	these	DET
emaj-2	30	4	problems	problem	NOUN
emaj-2	30	5	lead	lead	VERB
emaj-2	30	6	to	to	ADP
emaj-2	30	7	a	a	DET
emaj-2	30	8	huge	huge	ADJ
emaj-2	30	9	loss	loss	NOUN
emaj-2	30	10	in	in	ADP
emaj-2	30	11	the	the	DET
emaj-2	30	12	bank	bank	NOUN
emaj-2	30	13	’s	’s	PART
emaj-2	30	14	quality	quality	NOUN
emaj-2	30	15	and	and	CCONJ
emaj-2	30	16	continuous	continuous	ADJ
emaj-2	30	17	improvement	improvement	NOUN
emaj-2	30	18	.	.	PUNCT
emaj-2	31	1	this	this	DET
emaj-2	31	2	paper	paper	NOUN
emaj-2	31	3	reports	report	VERB
emaj-2	31	4	on	on	ADP
emaj-2	31	5	the	the	DET
emaj-2	31	6	results	result	NOUN
emaj-2	31	7	of	of	ADP
emaj-2	31	8	a	a	DET
emaj-2	31	9	pilot	pilot	NOUN
emaj-2	31	10	stuffy	stuffy	NOUN
emaj-2	31	11	conducted	conduct	VERB
emaj-2	31	12	among	among	ADP
emaj-2	31	13	a	a	DET
emaj-2	31	14	sample	sample	NOUN
emaj-2	31	15	of	of	ADP
emaj-2	31	16	banks	bank	NOUN
emaj-2	31	17	within	within	ADP
emaj-2	31	18	the	the	DET
emaj-2	31	19	city	city	NOUN
emaj-2	31	20	almaty	almaty	NOUN
emaj-2	31	21	.	.	PUNCT
emaj-2	32	1	this	this	DET
emaj-2	32	2	paper	paper	NOUN
emaj-2	32	3	aims	aim	VERB
emaj-2	32	4	to	to	PART
emaj-2	32	5	answer	answer	VERB
emaj-2	32	6	the	the	DET
emaj-2	32	7	following	follow	VERB
emaj-2	32	8	questions	question	NOUN
emaj-2	32	9	:	:	PUNCT
emaj-2	32	10	introducing	introduce	VERB
emaj-2	32	11	iso	iso	NOUN
emaj-2	32	12	9000	9000	NUM
emaj-2	32	13	to	to	ADP
emaj-2	32	14	the	the	DET
emaj-2	32	15	kazakhstan	kazakhstan	PROPN
emaj-2	32	16	banking	banking	NOUN
emaj-2	32	17	industry	industry	NOUN
emaj-2	32	18	:	:	PUNCT
emaj-2	32	19	a	a	DET
emaj-2	32	20	case	case	NOUN
emaj-2	32	21	study	study	VERB
emaj-2	32	22	emerging	emerge	VERB
emaj-2	32	23	markets	market	NOUN
emaj-2	32	24	journal	journal	NOUN
emaj-2	32	25	|	|	ADV
emaj-2	32	26	p	p	NOUN
emaj-2	32	27	a	a	PRON
emaj-2	32	28	g	g	NOUN
emaj-2	32	29	e	e	NOUN
emaj-2	32	30	|	|	ADV
emaj-2	32	31	13	13	NUM
emaj-2	32	32	volume	volume	NOUN
emaj-2	32	33	1	1	NUM
emaj-2	32	34	(	(	PUNCT
emaj-2	32	35	2011	2011	NUM
emaj-2	32	36	)	)	PUNCT
emaj-2	32	37	|	|	ADV
emaj-2	32	38	issn	issn	VERB
emaj-2	32	39	2158	2158	NUM
emaj-2	32	40	-	-	SYM
emaj-2	32	41	8708	8708	NUM
emaj-2	32	42	(	(	PUNCT
emaj-2	32	43	online	online	NOUN
emaj-2	32	44	)	)	PUNCT
emaj-2	32	45	|	|	ADV
emaj-2	32	46	doi	doi	X
emaj-2	32	47	10.5195	10.5195	NUM
emaj-2	32	48	/	/	SYM
emaj-2	32	49	emaj.2011.2	emaj.2011.2	PROPN
emaj-2	32	50	|	|	ADV
emaj-2	32	51	http://emaj.pitt.edu	http://emaj.pitt.edu	NOUN
emaj-2	32	52	1	1	NUM
emaj-2	32	53	.	.	ADP
emaj-2	32	54	which	which	DET
emaj-2	32	55	quality	quality	NOUN
emaj-2	32	56	management	management	NOUN
emaj-2	32	57	practices	practice	NOUN
emaj-2	32	58	determine	determine	VERB
emaj-2	32	59	the	the	DET
emaj-2	32	60	bank	bank	NOUN
emaj-2	32	61	’s	’s	PART
emaj-2	32	62	quality	quality	NOUN
emaj-2	32	63	strategy	strategy	NOUN
emaj-2	32	64	?	?	PUNCT
emaj-2	33	1	2	2	X
emaj-2	33	2	.	.	X
emaj-2	33	3	what	what	PRON
emaj-2	33	4	is	be	AUX
emaj-2	33	5	the	the	DET
emaj-2	33	6	relationship	relationship	NOUN
emaj-2	33	7	between	between	ADP
emaj-2	33	8	implementation	implementation	NOUN
emaj-2	33	9	of	of	ADP
emaj-2	33	10	quality	quality	NOUN
emaj-2	33	11	management	management	NOUN
emaj-2	33	12	practices	practice	NOUN
emaj-2	33	13	and	and	CCONJ
emaj-2	33	14	iso	iso	NOUN
emaj-2	33	15	9000	9000	NUM
emaj-2	33	16	certification	certification	NOUN
emaj-2	33	17	?	?	PUNCT
emaj-2	34	1	3	3	X
emaj-2	34	2	.	.	X
emaj-2	34	3	what	what	PRON
emaj-2	34	4	is	be	AUX
emaj-2	34	5	the	the	DET
emaj-2	34	6	relationship	relationship	NOUN
emaj-2	34	7	between	between	ADP
emaj-2	34	8	implementation	implementation	NOUN
emaj-2	34	9	of	of	ADP
emaj-2	34	10	quality	quality	NOUN
emaj-2	34	11	management	management	NOUN
emaj-2	34	12	practices	practice	NOUN
emaj-2	34	13	and	and	CCONJ
emaj-2	34	14	believing	believe	VERB
emaj-2	34	15	that	that	SCONJ
emaj-2	34	16	iso	iso	NOUN
emaj-2	34	17	9000	9000	NUM
emaj-2	34	18	certification	certification	NOUN
emaj-2	34	19	guarantees	guarantee	VERB
emaj-2	34	20	the	the	DET
emaj-2	34	21	quality	quality	NOUN
emaj-2	34	22	of	of	ADP
emaj-2	34	23	the	the	DET
emaj-2	34	24	product	product	NOUN
emaj-2	34	25	or	or	CCONJ
emaj-2	34	26	service	service	NOUN
emaj-2	34	27	supplied	supply	VERB
emaj-2	34	28	?	?	PUNCT
emaj-2	35	1	ii	ii	PROPN
emaj-2	35	2	.	.	PUNCT
emaj-2	36	1	analysis	analysis	NOUN
emaj-2	36	2	of	of	ADP
emaj-2	36	3	method	method	NOUN
emaj-2	36	4	in	in	ADP
emaj-2	36	5	order	order	NOUN
emaj-2	36	6	to	to	PART
emaj-2	36	7	achieve	achieve	VERB
emaj-2	36	8	a	a	DET
emaj-2	36	9	proper	proper	ADJ
emaj-2	36	10	understanding	understanding	NOUN
emaj-2	36	11	of	of	ADP
emaj-2	36	12	the	the	DET
emaj-2	36	13	current	current	ADJ
emaj-2	36	14	situation	situation	NOUN
emaj-2	36	15	of	of	ADP
emaj-2	36	16	kazakhstan	kazakhstan	PROPN
emaj-2	36	17	banking	banking	NOUN
emaj-2	36	18	sector	sector	NOUN
emaj-2	36	19	a	a	DET
emaj-2	36	20	literature	literature	NOUN
emaj-2	36	21	review	review	NOUN
emaj-2	36	22	has	have	AUX
emaj-2	36	23	been	be	AUX
emaj-2	36	24	carried	carry	VERB
emaj-2	36	25	out	out	ADP
emaj-2	36	26	.	.	PUNCT
emaj-2	37	1	in	in	ADP
emaj-2	37	2	addition	addition	NOUN
emaj-2	37	3	to	to	ADP
emaj-2	37	4	the	the	DET
emaj-2	37	5	literature	literature	NOUN
emaj-2	37	6	a	a	DET
emaj-2	37	7	questionnaire	questionnaire	NOUN
emaj-2	37	8	was	be	AUX
emaj-2	37	9	constructed	construct	VERB
emaj-2	37	10	and	and	CCONJ
emaj-2	37	11	used	use	VERB
emaj-2	37	12	in	in	ADP
emaj-2	37	13	this	this	DET
emaj-2	37	14	study	study	NOUN
emaj-2	37	15	.	.	PUNCT
emaj-2	38	1	the	the	DET
emaj-2	38	2	questionnaire	questionnaire	NOUN
emaj-2	38	3	was	be	AUX
emaj-2	38	4	adopted	adopt	VERB
emaj-2	38	5	from	from	ADP
emaj-2	38	6	the	the	DET
emaj-2	38	7	article	article	NOUN
emaj-2	38	8	written	write	VERB
emaj-2	38	9	by	by	ADP
emaj-2	38	10	quazi	quazi	PROPN
emaj-2	38	11	and	and	CCONJ
emaj-2	38	12	padibjo	padibjo	PROPN
emaj-2	38	13	(	(	PUNCT
emaj-2	38	14	1998	1998	NUM
emaj-2	38	15	)	)	PUNCT
emaj-2	38	16	,	,	PUNCT
emaj-2	38	17	which	which	PRON
emaj-2	38	18	report	report	VERB
emaj-2	38	19	on	on	ADP
emaj-2	38	20	sme	sme	PROPN
emaj-2	38	21	’s	’s	X
emaj-2	38	22	in	in	ADP
emaj-2	38	23	singapore	singapore	PROPN
emaj-2	38	24	.	.	PUNCT
emaj-2	39	1	the	the	DET
emaj-2	39	2	questionnaire	questionnaire	NOUN
emaj-2	39	3	uses	use	VERB
emaj-2	39	4	the	the	DET
emaj-2	39	5	“	"	PUNCT
emaj-2	39	6	5lickert	5lickert	NUM
emaj-2	39	7	scale	scale	NOUN
emaj-2	39	8	”	"	PUNCT
emaj-2	39	9	.	.	PUNCT
emaj-2	40	1	the	the	DET
emaj-2	40	2	sample	sample	NOUN
emaj-2	40	3	group	group	NOUN
emaj-2	40	4	for	for	ADP
emaj-2	40	5	this	this	DET
emaj-2	40	6	paper	paper	NOUN
emaj-2	40	7	was	be	AUX
emaj-2	40	8	chosen	choose	VERB
emaj-2	40	9	to	to	PART
emaj-2	40	10	be	be	AUX
emaj-2	40	11	the	the	DET
emaj-2	40	12	banking	banking	NOUN
emaj-2	40	13	industry	industry	NOUN
emaj-2	40	14	of	of	ADP
emaj-2	40	15	kazakhstan	kazakhstan	PROPN
emaj-2	40	16	.	.	PUNCT
emaj-2	41	1	the	the	DET
emaj-2	41	2	questionnaires	questionnaire	NOUN
emaj-2	41	3	where	where	SCONJ
emaj-2	41	4	translated	translate	VERB
emaj-2	41	5	to	to	ADP
emaj-2	41	6	russian	russian	ADJ
emaj-2	41	7	language	language	NOUN
emaj-2	41	8	to	to	PART
emaj-2	41	9	help	help	VERB
emaj-2	41	10	better	well	ADJ
emaj-2	41	11	understanding	understanding	NOUN
emaj-2	41	12	of	of	ADP
emaj-2	41	13	the	the	DET
emaj-2	41	14	questions	question	NOUN
emaj-2	41	15	and	and	CCONJ
emaj-2	41	16	to	to	PART
emaj-2	41	17	increase	increase	VERB
emaj-2	41	18	the	the	DET
emaj-2	41	19	respondent	respondent	NOUN
emaj-2	41	20	rate	rate	NOUN
emaj-2	41	21	and	and	CCONJ
emaj-2	41	22	quality	quality	NOUN
emaj-2	41	23	of	of	ADP
emaj-2	41	24	data	datum	NOUN
emaj-2	41	25	.	.	PUNCT
emaj-2	42	1	fifteen	fifteen	NUM
emaj-2	42	2	banks	bank	NOUN
emaj-2	42	3	out	out	ADP
emaj-2	42	4	of	of	ADP
emaj-2	42	5	eighteen	eighteen	NUM
emaj-2	42	6	banks	bank	NOUN
emaj-2	42	7	were	be	AUX
emaj-2	42	8	reached	reach	VERB
emaj-2	42	9	.	.	PUNCT
emaj-2	43	1	using	use	VERB
emaj-2	43	2	primary	primary	ADJ
emaj-2	43	3	data	datum	NOUN
emaj-2	43	4	techniques	technique	NOUN
emaj-2	43	5	and	and	CCONJ
emaj-2	43	6	face	face	NOUN
emaj-2	43	7	-	-	PUNCT
emaj-2	43	8	to	to	ADP
emaj-2	43	9	-	-	PUNCT
emaj-2	43	10	face	face	NOUN
emaj-2	43	11	interviews	interview	NOUN
emaj-2	43	12	with	with	ADP
emaj-2	43	13	key	key	ADJ
emaj-2	43	14	personnel	personnel	NOUN
emaj-2	43	15	within	within	ADP
emaj-2	43	16	the	the	DET
emaj-2	43	17	banking	banking	NOUN
emaj-2	43	18	industry	industry	NOUN
emaj-2	43	19	collected	collect	VERB
emaj-2	43	20	total	total	NOUN
emaj-2	43	21	of	of	ADP
emaj-2	43	22	38	38	NUM
emaj-2	43	23	questionnaires	questionnaire	NOUN
emaj-2	43	24	.	.	PUNCT
emaj-2	44	1	the	the	DET
emaj-2	44	2	questionnaire	questionnaire	NOUN
emaj-2	44	3	is	be	AUX
emaj-2	44	4	structured	structure	VERB
emaj-2	44	5	in	in	ADP
emaj-2	44	6	three	three	NUM
emaj-2	44	7	parts	part	NOUN
emaj-2	44	8	.	.	PUNCT
emaj-2	45	1	the	the	DET
emaj-2	45	2	first	first	ADJ
emaj-2	45	3	part	part	NOUN
emaj-2	45	4	is	be	AUX
emaj-2	45	5	related	relate	VERB
emaj-2	45	6	to	to	ADP
emaj-2	45	7	the	the	DET
emaj-2	45	8	general	general	ADJ
emaj-2	45	9	position	position	NOUN
emaj-2	45	10	of	of	ADP
emaj-2	45	11	the	the	DET
emaj-2	45	12	bank	bank	NOUN
emaj-2	45	13	,	,	PUNCT
emaj-2	45	14	the	the	DET
emaj-2	45	15	second	second	ADJ
emaj-2	45	16	on	on	ADP
emaj-2	45	17	42	42	NUM
emaj-2	45	18	variables	variable	NOUN
emaj-2	45	19	associated	associate	VERB
emaj-2	45	20	with	with	ADP
emaj-2	45	21	quality	quality	NOUN
emaj-2	45	22	management	management	NOUN
emaj-2	45	23	practices	practice	NOUN
emaj-2	45	24	,	,	PUNCT
emaj-2	45	25	which	which	PRON
emaj-2	45	26	were	be	AUX
emaj-2	45	27	also	also	ADV
emaj-2	45	28	divided	divide	VERB
emaj-2	45	29	into	into	ADP
emaj-2	45	30	eight	eight	NUM
emaj-2	45	31	subheadings	subheading	NOUN
emaj-2	45	32	,	,	PUNCT
emaj-2	45	33	and	and	CCONJ
emaj-2	45	34	the	the	DET
emaj-2	45	35	last	last	ADJ
emaj-2	45	36	part	part	NOUN
emaj-2	45	37	on	on	ADP
emaj-2	45	38	information	information	NOUN
emaj-2	45	39	concerning	concern	VERB
emaj-2	45	40	the	the	DET
emaj-2	45	41	respondent	respondent	NOUN
emaj-2	45	42	.	.	PUNCT
emaj-2	46	1	a	a	DET
emaj-2	46	2	factor	factor	NOUN
emaj-2	46	3	and	and	CCONJ
emaj-2	46	4	reliability	reliability	NOUN
emaj-2	46	5	analysis	analysis	NOUN
emaj-2	46	6	is	be	AUX
emaj-2	46	7	used	use	VERB
emaj-2	46	8	for	for	ADP
emaj-2	46	9	the	the	DET
emaj-2	46	10	analysis	analysis	NOUN
emaj-2	46	11	of	of	ADP
emaj-2	46	12	the	the	DET
emaj-2	46	13	42	42	NUM
emaj-2	46	14	variables	variable	NOUN
emaj-2	46	15	associated	associate	VERB
emaj-2	46	16	with	with	ADP
emaj-2	46	17	quality	quality	NOUN
emaj-2	46	18	management	management	NOUN
emaj-2	46	19	practices	practice	NOUN
emaj-2	46	20	.	.	PUNCT
emaj-2	47	1	factor	factor	NOUN
emaj-2	47	2	analysis	analysis	NOUN
emaj-2	47	3	;	;	PUNCT
emaj-2	47	4	is	be	AUX
emaj-2	47	5	a	a	DET
emaj-2	47	6	method	method	NOUN
emaj-2	47	7	of	of	ADP
emaj-2	47	8	transforming	transform	VERB
emaj-2	47	9	the	the	DET
emaj-2	47	10	original	original	ADJ
emaj-2	47	11	variables	variable	NOUN
emaj-2	47	12	into	into	ADP
emaj-2	47	13	new	new	ADJ
emaj-2	47	14	,	,	PUNCT
emaj-2	47	15	non	non	ADJ
emaj-2	47	16	-	-	ADJ
emaj-2	47	17	correlated	correlate	VERB
emaj-2	47	18	variables	variable	NOUN
emaj-2	47	19	,	,	PUNCT
emaj-2	47	20	called	call	VERB
emaj-2	47	21	factors	factor	NOUN
emaj-2	47	22	(	(	PUNCT
emaj-2	47	23	malhotra	malhotra	PROPN
emaj-2	47	24	,	,	PUNCT
emaj-2	47	25	2007	2007	NUM
emaj-2	47	26	)	)	PUNCT
emaj-2	47	27	.	.	PUNCT
emaj-2	48	1	this	this	PRON
emaj-2	48	2	is	be	AUX
emaj-2	48	3	used	use	VERB
emaj-2	48	4	to	to	PART
emaj-2	48	5	identify	identify	VERB
emaj-2	48	6	key	key	ADJ
emaj-2	48	7	points	point	NOUN
emaj-2	48	8	emerging	emerge	VERB
emaj-2	48	9	from	from	ADP
emaj-2	48	10	the	the	DET
emaj-2	48	11	questionnaire	questionnaire	NOUN
emaj-2	48	12	;	;	PUNCT
emaj-2	48	13	the	the	DET
emaj-2	48	14	reliability	reliability	NOUN
emaj-2	48	15	analysis	analysis	NOUN
emaj-2	48	16	tests	test	VERB
emaj-2	48	17	the	the	DET
emaj-2	48	18	validity	validity	NOUN
emaj-2	48	19	of	of	ADP
emaj-2	48	20	these	these	DET
emaj-2	48	21	key	key	ADJ
emaj-2	48	22	points	point	NOUN
emaj-2	48	23	,	,	PUNCT
emaj-2	48	24	which	which	PRON
emaj-2	48	25	are	be	AUX
emaj-2	48	26	then	then	ADV
emaj-2	48	27	used	use	VERB
emaj-2	48	28	to	to	PART
emaj-2	48	29	formulate	formulate	VERB
emaj-2	48	30	a	a	DET
emaj-2	48	31	number	number	NOUN
emaj-2	48	32	of	of	ADP
emaj-2	48	33	hypotheses	hypothesis	NOUN
emaj-2	48	34	.	.	PUNCT
emaj-2	49	1	in	in	ADP
emaj-2	49	2	addition	addition	NOUN
emaj-2	49	3	,	,	PUNCT
emaj-2	49	4	regression	regression	VERB
emaj-2	49	5	analysis	analysis	NOUN
emaj-2	49	6	is	be	AUX
emaj-2	49	7	also	also	ADV
emaj-2	49	8	used	use	VERB
emaj-2	49	9	to	to	PART
emaj-2	49	10	evaluate	evaluate	VERB
emaj-2	49	11	the	the	DET
emaj-2	49	12	direction	direction	NOUN
emaj-2	49	13	and	and	CCONJ
emaj-2	49	14	effect	effect	NOUN
emaj-2	49	15	of	of	ADP
emaj-2	49	16	the	the	DET
emaj-2	49	17	relationship	relationship	NOUN
emaj-2	49	18	between	between	ADP
emaj-2	49	19	iso	iso	NOUN
emaj-2	49	20	9000	9000	NUM
emaj-2	49	21	and	and	CCONJ
emaj-2	49	22	the	the	DET
emaj-2	49	23	key	key	ADJ
emaj-2	49	24	points	point	NOUN
emaj-2	49	25	resulting	result	VERB
emaj-2	49	26	from	from	ADP
emaj-2	49	27	the	the	DET
emaj-2	49	28	factor	factor	NOUN
emaj-2	49	29	analyses	analysis	NOUN
emaj-2	49	30	relating	relate	VERB
emaj-2	49	31	to	to	ADP
emaj-2	49	32	the	the	DET
emaj-2	49	33	quality	quality	NOUN
emaj-2	49	34	management	management	NOUN
emaj-2	49	35	practices	practice	NOUN
emaj-2	49	36	.	.	PUNCT
emaj-2	50	1	iii	iii	X
emaj-2	50	2	.	.	PROPN
emaj-2	50	3	methodology	methodology	PROPN
emaj-2	50	4	general	general	ADJ
emaj-2	50	5	profile	profile	NOUN
emaj-2	50	6	of	of	ADP
emaj-2	50	7	the	the	DET
emaj-2	50	8	banks	bank	NOUN
emaj-2	50	9	included	include	VERB
emaj-2	50	10	in	in	ADP
emaj-2	50	11	the	the	DET
emaj-2	50	12	research	research	NOUN
emaj-2	50	13	the	the	DET
emaj-2	50	14	general	general	ADJ
emaj-2	50	15	profile	profile	NOUN
emaj-2	50	16	of	of	ADP
emaj-2	50	17	the	the	DET
emaj-2	50	18	banks	bank	NOUN
emaj-2	50	19	included	include	VERB
emaj-2	50	20	in	in	ADP
emaj-2	50	21	the	the	DET
emaj-2	50	22	research	research	NOUN
emaj-2	50	23	is	be	AUX
emaj-2	50	24	given	give	VERB
emaj-2	50	25	in	in	ADP
emaj-2	50	26	table	table	NOUN
emaj-2	50	27	i.	i.	NOUN
emaj-2	50	28	unfortunately	unfortunately	ADV
emaj-2	50	29	none	none	NOUN
emaj-2	50	30	of	of	ADP
emaj-2	50	31	the	the	DET
emaj-2	50	32	banks	bank	NOUN
emaj-2	50	33	have	have	AUX
emaj-2	50	34	experienced	experience	VERB
emaj-2	50	35	the	the	DET
emaj-2	50	36	iso	iso	PROPN
emaj-2	50	37	certificate	certificate	NOUN
emaj-2	50	38	.	.	PUNCT
emaj-2	51	1	even	even	ADV
emaj-2	51	2	though	though	SCONJ
emaj-2	51	3	no	no	DET
emaj-2	51	4	bank	bank	NOUN
emaj-2	51	5	has	have	VERB
emaj-2	51	6	the	the	DET
emaj-2	51	7	certificate	certificate	NOUN
emaj-2	51	8	89.5	89.5	NUM
emaj-2	51	9	%	%	NOUN
emaj-2	51	10	of	of	ADP
emaj-2	51	11	the	the	DET
emaj-2	51	12	responses	response	NOUN
emaj-2	51	13	show	show	VERB
emaj-2	51	14	that	that	SCONJ
emaj-2	51	15	they	they	PRON
emaj-2	51	16	to	to	PART
emaj-2	51	17	believe	believe	VERB
emaj-2	51	18	in	in	ADP
emaj-2	51	19	that	that	DET
emaj-2	51	20	iso	iso	NOUN
emaj-2	51	21	9000	9000	NUM
emaj-2	51	22	standard	standard	NOUN
emaj-2	51	23	guarantees	guarantee	VERB
emaj-2	51	24	the	the	DET
emaj-2	51	25	quality	quality	NOUN
emaj-2	51	26	of	of	ADP
emaj-2	51	27	service	service	NOUN
emaj-2	51	28	supplied	supply	VERB
emaj-2	51	29	in	in	ADP
emaj-2	51	30	banks	bank	NOUN
emaj-2	51	31	.	.	PUNCT
emaj-2	52	1	the	the	DET
emaj-2	52	2	quality	quality	NOUN
emaj-2	52	3	management	management	NOUN
emaj-2	52	4	practice	practice	NOUN
emaj-2	52	5	criteria	criterion	NOUN
emaj-2	52	6	had	have	VERB
emaj-2	52	7	a	a	DET
emaj-2	52	8	general	general	ADJ
emaj-2	52	9	reliability	reliability	NOUN
emaj-2	52	10	(	(	PUNCT
emaj-2	52	11	cronbach	cronbach	ADJ
emaj-2	52	12			NOUN
emaj-2	52	13	)	)	PUNCT
emaj-2	52	14	,	,	PUNCT
emaj-2	52	15	which	which	PRON
emaj-2	52	16	relates	relate	VERB
emaj-2	52	17	to	to	ADP
emaj-2	52	18	the	the	DET
emaj-2	52	19	variation	variation	NOUN
emaj-2	52	20	of	of	ADP
emaj-2	52	21	76.47	76.47	NUM
emaj-2	52	22	%	%	NOUN
emaj-2	52	23	.	.	PUNCT
emaj-2	53	1	3.1	3.1	NUM
emaj-2	53	2	results	result	NOUN
emaj-2	53	3	of	of	ADP
emaj-2	53	4	the	the	DET
emaj-2	53	5	factor	factor	NOUN
emaj-2	53	6	analysis	analysis	NOUN
emaj-2	53	7	related	relate	VERB
emaj-2	53	8	with	with	ADP
emaj-2	53	9	quality	quality	NOUN
emaj-2	53	10	management	management	NOUN
emaj-2	53	11	practices	practice	VERB
emaj-2	53	12	the	the	DET
emaj-2	53	13	42	42	NUM
emaj-2	53	14	variables	variable	NOUN
emaj-2	53	15	associated	associate	VERB
emaj-2	53	16	to	to	ADP
emaj-2	53	17	quality	quality	NOUN
emaj-2	53	18	management	management	NOUN
emaj-2	53	19	practices	practice	NOUN
emaj-2	53	20	were	be	AUX
emaj-2	53	21	reduced	reduce	VERB
emaj-2	53	22	into	into	ADP
emaj-2	53	23	a	a	DET
emaj-2	53	24	new	new	ADJ
emaj-2	53	25	set	set	NOUN
emaj-2	53	26	of	of	ADP
emaj-2	53	27	salient	salient	NOUN
emaj-2	53	28	variables	variable	NOUN
emaj-2	53	29	by	by	ADP
emaj-2	53	30	the	the	DET
emaj-2	53	31	factor	factor	NOUN
emaj-2	53	32	analysis	analysis	NOUN
emaj-2	53	33	.	.	PUNCT
emaj-2	54	1	factors	factor	NOUN
emaj-2	54	2	with	with	ADP
emaj-2	54	3	eigenvalues	eigenvalue	NOUN
emaj-2	54	4	greater	great	ADJ
emaj-2	54	5	than	than	ADP
emaj-2	54	6	1.0	1.0	NUM
emaj-2	54	7	are	be	AUX
emaj-2	54	8	retained	retain	VERB
emaj-2	54	9	.	.	PUNCT
emaj-2	55	1	inspection	inspection	NOUN
emaj-2	55	2	of	of	ADP
emaj-2	55	3	scree	scree	ADJ
emaj-2	55	4	plot	plot	NOUN
emaj-2	55	5	and	and	CCONJ
emaj-2	55	6	eigenvalues	eigenvalue	NOUN
emaj-2	55	7	enabled	enable	VERB
emaj-2	55	8	the	the	DET
emaj-2	55	9	analysis	analysis	NOUN
emaj-2	55	10	to	to	PART
emaj-2	55	11	reduce	reduce	VERB
emaj-2	55	12	the	the	DET
emaj-2	55	13	42	42	NUM
emaj-2	55	14	quality	quality	NOUN
emaj-2	55	15	management	management	NOUN
emaj-2	55	16	variables	variable	NOUN
emaj-2	55	17	into	into	ADP
emaj-2	55	18	11	11	NUM
emaj-2	55	19	factors	factor	NOUN
emaj-2	55	20	.	.	PUNCT
emaj-2	56	1	the	the	DET
emaj-2	56	2	factors	factor	NOUN
emaj-2	56	3	and	and	CCONJ
emaj-2	56	4	corresponding	correspond	VERB
emaj-2	56	5	quality	quality	NOUN
emaj-2	56	6	management	management	NOUN
emaj-2	56	7	practices	practice	NOUN
emaj-2	56	8	are	be	AUX
emaj-2	56	9	shown	show	VERB
emaj-2	56	10	in	in	ADP
emaj-2	56	11	table	table	NOUN
emaj-2	56	12	ii	ii	PROPN
emaj-2	56	13	.	.	PUNCT
emaj-2	56	14	vedat	vedat	PROPN
emaj-2	56	15	akman	akman	PROPN
emaj-2	56	16	ph.d	ph.d	PROPN
emaj-2	56	17	p	p	PROPN
emaj-2	56	18	a	a	DET
emaj-2	56	19	g	g	NOUN
emaj-2	56	20	e	e	NOUN
emaj-2	56	21	|	|	ADV
emaj-2	56	22	14	14	NUM
emaj-2	56	23	|	|	ADV
emaj-2	56	24	emerging	emerge	VERB
emaj-2	56	25	markets	market	NOUN
emaj-2	56	26	journal	journal	NOUN
emaj-2	56	27	volume	volume	NOUN
emaj-2	56	28	1	1	NUM
emaj-2	56	29	(	(	PUNCT
emaj-2	56	30	2011	2011	NUM
emaj-2	56	31	)	)	PUNCT
emaj-2	56	32	|	|	ADV
emaj-2	56	33	issn	issn	VERB
emaj-2	56	34	2158	2158	NUM
emaj-2	56	35	-	-	SYM
emaj-2	56	36	8708	8708	NUM
emaj-2	56	37	(	(	PUNCT
emaj-2	56	38	online	online	NOUN
emaj-2	56	39	)	)	PUNCT
emaj-2	56	40	|	|	ADV
emaj-2	56	41	doi	doi	X
emaj-2	56	42	10.5195	10.5195	NUM
emaj-2	56	43	/	/	SYM
emaj-2	56	44	emaj.year.id	emaj.year.id	NOUN
emaj-2	56	45	|	|	ADV
emaj-2	56	46	http://emaj.pitt.edu	http://emaj.pitt.edu	VERB
emaj-2	56	47	variables	variable	NOUN
emaj-2	56	48	n	n	PRON
emaj-2	56	49	%	%	NOUN
emaj-2	56	50	variables	variable	NOUN
emaj-2	56	51	n	n	PRON
emaj-2	56	52	%	%	NOUN
emaj-2	56	53	certification	certification	NOUN
emaj-2	56	54	date	date	NOUN
emaj-2	56	55	1998	1998	NUM
emaj-2	56	56	-	-	SYM
emaj-2	56	57	2000	2000	NUM
emaj-2	56	58	2001	2001	NUM
emaj-2	56	59	-	-	SYM
emaj-2	56	60	2003	2003	NUM
emaj-2	56	61	2004	2004	NUM
emaj-2	56	62	-	-	SYM
emaj-2	56	63	2006	2006	NUM
emaj-2	56	64	no	no	DET
emaj-2	56	65	certification	certification	NOUN
emaj-2	56	66	missing	miss	VERB
emaj-2	56	67	answer	answer	NOUN
emaj-2	56	68	total	total	NOUN
emaj-2	56	69	0	0	NUM
emaj-2	56	70	0	0	NUM
emaj-2	56	71	0	0	NUM
emaj-2	56	72	38	38	NUM
emaj-2	56	73	0	0	NUM
emaj-2	56	74	38	38	NUM
emaj-2	56	75	0.0	0.0	NUM
emaj-2	56	76	0.0	0.0	NUM
emaj-2	56	77	0.0	0.0	NUM
emaj-2	56	78	100.0	100.0	NUM
emaj-2	56	79	0	0	NUM
emaj-2	56	80	100.0	100.0	NUM
emaj-2	56	81	certification	certification	NOUN
emaj-2	56	82	time	time	NOUN
emaj-2	56	83	less	less	ADJ
emaj-2	56	84	than	than	ADP
emaj-2	56	85	1	1	NUM
emaj-2	56	86	year	year	NOUN
emaj-2	56	87	1	1	NUM
emaj-2	56	88	-	-	SYM
emaj-2	56	89	2	2	NUM
emaj-2	56	90	year	year	NOUN
emaj-2	56	91	2	2	NUM
emaj-2	56	92	-	-	SYM
emaj-2	56	93	3	3	NUM
emaj-2	56	94	year	year	NOUN
emaj-2	56	95	more	more	ADJ
emaj-2	56	96	than	than	ADP
emaj-2	56	97	3	3	NUM
emaj-2	56	98	years	year	NOUN
emaj-2	56	99	no	no	DET
emaj-2	56	100	certificate	certificate	NOUN
emaj-2	56	101	missing	miss	VERB
emaj-2	56	102	answer	answer	NOUN
emaj-2	56	103	total	total	NOUN
emaj-2	56	104	0	0	NUM
emaj-2	56	105	0	0	NUM
emaj-2	56	106	0	0	NUM
emaj-2	56	107	0	0	NUM
emaj-2	57	1	38	38	NUM
emaj-2	57	2	0	0	NUM
emaj-2	57	3	38	38	NUM
emaj-2	57	4	0.0	0.0	NUM
emaj-2	57	5	0.0	0.0	NUM
emaj-2	57	6	0.0	0.0	NUM
emaj-2	57	7	0.0	0.0	NUM
emaj-2	57	8	100.0	100.0	NUM
emaj-2	57	9	0.0	0.0	NUM
emaj-2	57	10	100.0	100.0	NUM
emaj-2	57	11	variables	variable	NOUN
emaj-2	57	12	n	n	PRON
emaj-2	57	13	%	%	NOUN
emaj-2	57	14	variables	variable	NOUN
emaj-2	58	1	n	n	PRON
emaj-2	58	2	%	%	NOUN
emaj-2	58	3	quality	quality	NOUN
emaj-2	58	4	certificate	certificate	NOUN
emaj-2	58	5	iso	iso	NOUN
emaj-2	58	6	9001	9001	NUM
emaj-2	58	7	iso	iso	NOUN
emaj-2	58	8	9002	9002	NUM
emaj-2	58	9	iso	iso	NOUN
emaj-2	58	10	9003	9003	NUM
emaj-2	58	11	iso	iso	NOUN
emaj-2	58	12	14000	14000	NUM
emaj-2	58	13	no	no	DET
emaj-2	58	14	certificate	certificate	NOUN
emaj-2	58	15	owned	own	VERB
emaj-2	58	16	total	total	NOUN
emaj-2	58	17	0	0	NUM
emaj-2	58	18	0	0	NUM
emaj-2	58	19	0	0	NUM
emaj-2	58	20	0	0	NUM
emaj-2	58	21	38	38	NUM
emaj-2	58	22	38	38	NUM
emaj-2	58	23	0.0	0.0	NUM
emaj-2	58	24	0.0	0.0	NUM
emaj-2	58	25	0.0	0.0	NUM
emaj-2	58	26	0.0	0.0	NUM
emaj-2	58	27	100.0	100.0	NUM
emaj-2	58	28	100.0	100.0	NUM
emaj-2	58	29	iso	iso	NOUN
emaj-2	58	30	9000	9000	NUM
emaj-2	58	31	guarantees	guarantee	NOUN
emaj-2	58	32	quality	quality	NOUN
emaj-2	59	1	yes	yes	INTJ
emaj-2	59	2	no	no	DET
emaj-2	59	3	missing	miss	VERB
emaj-2	59	4	answer	answer	NOUN
emaj-2	59	5	total	total	NOUN
emaj-2	59	6	34	34	NUM
emaj-2	59	7	4	4	NUM
emaj-2	59	8	0	0	NUM
emaj-2	59	9	38	38	NUM
emaj-2	59	10	89.5	89.5	NUM
emaj-2	59	11	10.5	10.5	NUM
emaj-2	59	12	0	0	NUM
emaj-2	59	13	100	100	NUM
emaj-2	59	14	variables	variable	NOUN
emaj-2	60	1	n	n	DET
emaj-2	60	2	%	%	NOUN
emaj-2	60	3	variables	variable	NOUN
emaj-2	60	4	n	n	PRON
emaj-2	60	5	%	%	NOUN
emaj-2	60	6	table	table	NOUN
emaj-2	61	1	i	i	PRON
emaj-2	61	2	:	:	PUNCT
emaj-2	61	3	general	general	ADJ
emaj-2	61	4	profile	profile	NOUN
emaj-2	61	5	of	of	ADP
emaj-2	61	6	the	the	DET
emaj-2	61	7	responding	respond	VERB
emaj-2	61	8	firms	firm	NOUN
emaj-2	61	9	factor	factor	NOUN
emaj-2	61	10	quality	quality	NOUN
emaj-2	61	11	management	management	NOUN
emaj-2	61	12	practices	practice	NOUN
emaj-2	61	13	factor	factor	NOUN
emaj-2	61	14	1	1	NUM
emaj-2	61	15	mpq6	mpq6	NOUN
emaj-2	61	16	(	(	PUNCT
emaj-2	61	17	0.805	0.805	NUM
emaj-2	61	18	)	)	PUNCT
emaj-2	62	1	i	i	PRON
emaj-2	62	2	always	always	ADV
emaj-2	62	3	incorporate	incorporate	VERB
emaj-2	62	4	quality	quality	NOUN
emaj-2	62	5	factors	factor	NOUN
emaj-2	62	6	in	in	ADP
emaj-2	62	7	my	my	PRON
emaj-2	62	8	product	product	NOUN
emaj-2	62	9	/	/	SYM
emaj-2	62	10	service	service	NOUN
emaj-2	62	11	design	design	NOUN
emaj-2	62	12	cs1	cs1	NOUN
emaj-2	62	13	(	(	PUNCT
emaj-2	62	14	0.731	0.731	NUM
emaj-2	62	15	)	)	PUNCT
emaj-2	62	16	i	i	PRON
emaj-2	62	17	collect	collect	VERB
emaj-2	62	18	data	datum	NOUN
emaj-2	62	19	to	to	PART
emaj-2	62	20	monitor	monitor	VERB
emaj-2	62	21	changes	change	NOUN
emaj-2	62	22	in	in	ADP
emaj-2	62	23	my	my	PRON
emaj-2	62	24	customer	customer	NOUN
emaj-2	62	25	satisfaction	satisfaction	NOUN
emaj-2	62	26	cs2	cs2	NOUN
emaj-2	62	27	(	(	PUNCT
emaj-2	62	28	0.737	0.737	NUM
emaj-2	62	29	)	)	PUNCT
emaj-2	62	30	i	i	PRON
emaj-2	62	31	systematically	systematically	ADV
emaj-2	62	32	ask	ask	VERB
emaj-2	62	33	a	a	DET
emaj-2	62	34	customer	customer	NOUN
emaj-2	62	35	what	what	PRON
emaj-2	62	36	they	they	PRON
emaj-2	62	37	expect	expect	VERB
emaj-2	62	38	in	in	ADP
emaj-2	62	39	my	my	PRON
emaj-2	62	40	product	product	NOUN
emaj-2	62	41	/	/	SYM
emaj-2	62	42	service	service	NOUN
emaj-2	62	43	cs3	cs3	PROPN
emaj-2	62	44	(	(	PUNCT
emaj-2	62	45	0.848	0.848	NUM
emaj-2	62	46	)	)	PUNCT
emaj-2	62	47	i	i	PRON
emaj-2	62	48	systematically	systematically	ADV
emaj-2	62	49	ask	ask	VERB
emaj-2	62	50	my	my	PRON
emaj-2	62	51	customers	customer	NOUN
emaj-2	62	52	if	if	SCONJ
emaj-2	62	53	they	they	PRON
emaj-2	62	54	are	be	AUX
emaj-2	62	55	satisfied	satisfied	ADJ
emaj-2	62	56	with	with	ADP
emaj-2	62	57	the	the	DET
emaj-2	62	58	product	product	NOUN
emaj-2	62	59	/	/	SYM
emaj-2	62	60	service	service	NOUN
emaj-2	62	61	they	they	PRON
emaj-2	62	62	purchased	purchase	VERB
emaj-2	62	63	from	from	ADP
emaj-2	62	64	me	i	PRON
emaj-2	62	65	cs5	cs5	PROPN
emaj-2	62	66	(	(	PUNCT
emaj-2	62	67	0.725	0.725	NUM
emaj-2	62	68	)	)	PUNCT
emaj-2	62	69	i	i	PRON
emaj-2	62	70	look	look	VERB
emaj-2	62	71	for	for	ADP
emaj-2	62	72	the	the	DET
emaj-2	62	73	cause	cause	NOUN
emaj-2	62	74	when	when	SCONJ
emaj-2	62	75	i	i	PRON
emaj-2	62	76	lose	lose	VERB
emaj-2	62	77	a	a	DET
emaj-2	62	78	customer	customer	NOUN
emaj-2	62	79	factor	factor	NOUN
emaj-2	62	80	2	2	NUM
emaj-2	62	81	sp3	sp3	NOUN
emaj-2	62	82	(	(	PUNCT
emaj-2	62	83	-0.913	-0.913	X
emaj-2	62	84	)	)	PUNCT
emaj-2	62	85	my	my	PRON
emaj-2	62	86	strategic	strategic	ADJ
emaj-2	62	87	plan	plan	NOUN
emaj-2	62	88	is	be	AUX
emaj-2	62	89	linked	link	VERB
emaj-2	62	90	to	to	ADP
emaj-2	62	91	quality	quality	NOUN
emaj-2	62	92	values	value	NOUN
emaj-2	62	93	hr4	hr4	PROPN
emaj-2	62	94	(	(	PUNCT
emaj-2	62	95	0.665	0.665	NUM
emaj-2	62	96	)	)	PUNCT
emaj-2	63	1	i	i	PRON
emaj-2	63	2	reward	reward	VERB
emaj-2	63	3	staff	staff	NOUN
emaj-2	63	4	who	who	PRON
emaj-2	63	5	help	help	VERB
emaj-2	63	6	improve	improve	VERB
emaj-2	63	7	my	my	PRON
emaj-2	63	8	product	product	NOUN
emaj-2	63	9	and	and	CCONJ
emaj-2	63	10	service	service	NOUN
emaj-2	63	11	quality	quality	NOUN
emaj-2	63	12	introducing	introduce	VERB
emaj-2	63	13	iso	iso	NOUN
emaj-2	63	14	9000	9000	NUM
emaj-2	63	15	to	to	ADP
emaj-2	63	16	the	the	DET
emaj-2	63	17	kazakhstan	kazakhstan	PROPN
emaj-2	63	18	banking	banking	NOUN
emaj-2	63	19	industry	industry	NOUN
emaj-2	63	20	:	:	PUNCT
emaj-2	63	21	a	a	DET
emaj-2	63	22	case	case	NOUN
emaj-2	63	23	study	study	VERB
emaj-2	63	24	emerging	emerge	VERB
emaj-2	63	25	markets	market	NOUN
emaj-2	63	26	journal	journal	NOUN
emaj-2	63	27	|	|	ADV
emaj-2	63	28	p	p	NOUN
emaj-2	63	29	a	a	PRON
emaj-2	63	30	g	g	NOUN
emaj-2	63	31	e	e	NOUN
emaj-2	63	32	|	|	ADV
emaj-2	63	33	15	15	NUM
emaj-2	63	34	volume	volume	NOUN
emaj-2	63	35	1	1	NUM
emaj-2	63	36	(	(	PUNCT
emaj-2	63	37	2011	2011	NUM
emaj-2	63	38	)	)	PUNCT
emaj-2	63	39	|	|	ADV
emaj-2	63	40	issn	issn	VERB
emaj-2	63	41	2158	2158	NUM
emaj-2	63	42	-	-	SYM
emaj-2	63	43	8708	8708	NUM
emaj-2	63	44	(	(	PUNCT
emaj-2	63	45	online	online	NOUN
emaj-2	63	46	)	)	PUNCT
emaj-2	63	47	|	|	ADV
emaj-2	63	48	doi	doi	X
emaj-2	63	49	10.5195	10.5195	NUM
emaj-2	63	50	/	/	SYM
emaj-2	63	51	emaj.2011.2	emaj.2011.2	NOUN
emaj-2	63	52	|	|	ADV
emaj-2	63	53	http://emaj.pitt.edu	http://emaj.pitt.edu	X
emaj-2	63	54	qr2	qr2	PROPN
emaj-2	63	55	(	(	PUNCT
emaj-2	63	56	0.693	0.693	NUM
emaj-2	63	57	)	)	PUNCT
emaj-2	63	58	if	if	SCONJ
emaj-2	63	59	we	we	PRON
emaj-2	63	60	implement	implement	VERB
emaj-2	63	61	a	a	DET
emaj-2	63	62	new	new	ADJ
emaj-2	63	63	business	business	NOUN
emaj-2	63	64	/	/	SYM
emaj-2	64	1	operational	operational	ADJ
emaj-2	64	2	procedure	procedure	NOUN
emaj-2	65	1	,	,	PUNCT
emaj-2	65	2	we	we	PRON
emaj-2	65	3	collect	collect	VERB
emaj-2	65	4	and	and	CCONJ
emaj-2	65	5	monitor	monitor	VERB
emaj-2	65	6	information	information	NOUN
emaj-2	65	7	to	to	PART
emaj-2	65	8	determine	determine	VERB
emaj-2	65	9	the	the	DET
emaj-2	65	10	extent	extent	NOUN
emaj-2	65	11	to	to	PART
emaj-2	65	12	which	which	PRON
emaj-2	65	13	it	it	PRON
emaj-2	65	14	is	be	AUX
emaj-2	65	15	better	well	ADJ
emaj-2	65	16	that	that	SCONJ
emaj-2	65	17	the	the	DET
emaj-2	65	18	previous	previous	ADJ
emaj-2	65	19	procedure	procedure	NOUN
emaj-2	65	20	qr4	qr4	ADJ
emaj-2	65	21	(	(	PUNCT
emaj-2	65	22	0.672	0.672	NUM
emaj-2	65	23	)	)	PUNCT
emaj-2	65	24	i	i	PRON
emaj-2	65	25	can	can	AUX
emaj-2	65	26	document	document	VERB
emaj-2	65	27	the	the	DET
emaj-2	65	28	financial	financial	ADJ
emaj-2	65	29	performance	performance	NOUN
emaj-2	65	30	of	of	ADP
emaj-2	65	31	my	my	PRON
emaj-2	65	32	business	business	NOUN
emaj-2	65	33	compared	compare	VERB
emaj-2	65	34	to	to	ADP
emaj-2	65	35	otherbusinesses	otherbusinesse	NOUN
emaj-2	65	36	in	in	ADP
emaj-2	65	37	the	the	DET
emaj-2	65	38	same	same	ADJ
emaj-2	65	39	industry	industry	NOUN
emaj-2	65	40	factor	factor	NOUN
emaj-2	65	41	3	3	NUM
emaj-2	65	42	in1	in1	NOUN
emaj-2	65	43	(	(	PUNCT
emaj-2	65	44	0.613	0.613	NUM
emaj-2	65	45	)	)	PUNCT
emaj-2	65	46	i	i	PRON
emaj-2	65	47	carefully	carefully	ADV
emaj-2	65	48	collect	collect	VERB
emaj-2	65	49	data	datum	NOUN
emaj-2	65	50	on	on	ADP
emaj-2	65	51	all	all	DET
emaj-2	65	52	facets	facet	NOUN
emaj-2	65	53	of	of	ADP
emaj-2	65	54	my	my	PRON
emaj-2	65	55	business	business	NOUN
emaj-2	65	56	mpq1	mpq1	PROPN
emaj-2	65	57	(	(	PUNCT
emaj-2	65	58	0.771	0.771	NUM
emaj-2	65	59	)	)	PUNCT
emaj-2	66	1	i	i	PRON
emaj-2	66	2	continually	continually	ADV
emaj-2	66	3	make	make	VERB
emaj-2	66	4	improvements	improvement	NOUN
emaj-2	66	5	in	in	ADP
emaj-2	66	6	my	my	PRON
emaj-2	66	7	products	product	NOUN
emaj-2	66	8	and	and	CCONJ
emaj-2	66	9	services	service	NOUN
emaj-2	66	10	mpq2	mpq2	NOUN
emaj-2	66	11	(	(	PUNCT
emaj-2	66	12	0.672	0.672	NUM
emaj-2	66	13	)	)	PUNCT
emaj-2	66	14	in	in	ADP
emaj-2	66	15	the	the	DET
emaj-2	66	16	past	past	ADJ
emaj-2	66	17	year	year	NOUN
emaj-2	66	18	i	i	PRON
emaj-2	66	19	have	have	AUX
emaj-2	66	20	introduced	introduce	VERB
emaj-2	66	21	at	at	ADP
emaj-2	66	22	least	least	ADV
emaj-2	66	23	one	one	NUM
emaj-2	66	24	new	new	ADJ
emaj-2	66	25	product	product	NOUN
emaj-2	66	26	/	/	SYM
emaj-2	66	27	service	service	NOUN
emaj-2	66	28	to	to	ADP
emaj-2	66	29	my	my	PRON
emaj-2	66	30	customers	customer	NOUN
emaj-2	66	31	mpq3	mpq3	NOUN
emaj-2	66	32	(	(	PUNCT
emaj-2	66	33	0.790	0.790	NUM
emaj-2	66	34	)	)	PUNCT
emaj-2	66	35	i	i	PRON
emaj-2	66	36	have	have	AUX
emaj-2	66	37	improved	improve	VERB
emaj-2	66	38	at	at	ADP
emaj-2	66	39	least	least	ADV
emaj-2	66	40	one	one	NUM
emaj-2	66	41	feature	feature	NOUN
emaj-2	66	42	of	of	ADP
emaj-2	66	43	my	my	PRON
emaj-2	66	44	product	product	NOUN
emaj-2	66	45	/	/	SYM
emaj-2	66	46	service	service	NOUN
emaj-2	66	47	in	in	ADP
emaj-2	66	48	the	the	DET
emaj-2	66	49	past	past	ADJ
emaj-2	66	50	year	year	NOUN
emaj-2	66	51	mpq4	mpq4	PROPN
emaj-2	66	52	(	(	PUNCT
emaj-2	66	53	0.801	0.801	NUM
emaj-2	66	54	)	)	PUNCT
emaj-2	66	55	i	i	PRON
emaj-2	66	56	monitor	monitor	VERB
emaj-2	66	57	all	all	DET
emaj-2	66	58	production	production	NOUN
emaj-2	66	59	processes	process	NOUN
emaj-2	66	60	and	and	CCONJ
emaj-2	66	61	introduce	introduce	VERB
emaj-2	66	62	continuous	continuous	ADJ
emaj-2	66	63	improvement	improvement	NOUN
emaj-2	66	64	whenever	whenever	SCONJ
emaj-2	66	65	possible	possible	ADJ
emaj-2	66	66	factor	factor	NOUN
emaj-2	66	67	4	4	NUM
emaj-2	66	68	l3	l3	NOUN
emaj-2	66	69	(	(	PUNCT
emaj-2	66	70	0.750	0.750	NUM
emaj-2	66	71	)	)	PUNCT
emaj-2	67	1	i	i	PRON
emaj-2	67	2	enforce	enforce	VERB
emaj-2	67	3	total	total	ADJ
emaj-2	67	4	quality	quality	NOUN
emaj-2	67	5	commitment	commitment	NOUN
emaj-2	67	6	to	to	ADP
emaj-2	67	7	all	all	DET
emaj-2	67	8	my	my	PRON
emaj-2	67	9	staff	staff	NOUN
emaj-2	67	10	in	in	ADP
emaj-2	67	11	all	all	DET
emaj-2	67	12	operations	operation	NOUN
emaj-2	67	13	sp2	sp2	NOUN
emaj-2	67	14	(	(	PUNCT
emaj-2	67	15	0.770	0.770	NUM
emaj-2	67	16	)	)	PUNCT
emaj-2	67	17	my	my	PRON
emaj-2	67	18	business	business	NOUN
emaj-2	67	19	has	have	VERB
emaj-2	67	20	clear	clear	ADJ
emaj-2	67	21	quality	quality	NOUN
emaj-2	67	22	goals	goal	NOUN
emaj-2	67	23	factor	factor	NOUN
emaj-2	67	24	5	5	NUM
emaj-2	67	25	sp1	sp1	NOUN
emaj-2	67	26	(	(	PUNCT
emaj-2	67	27	0.874	0.874	NUM
emaj-2	67	28	)	)	PUNCT
emaj-2	68	1	i	i	PRON
emaj-2	68	2	do	do	VERB
emaj-2	68	3	regular	regular	ADJ
emaj-2	68	4	strategic	strategic	ADJ
emaj-2	68	5	planning	planning	NOUN
emaj-2	68	6	qr1	qr1	NOUN
emaj-2	68	7	(	(	PUNCT
emaj-2	68	8	0.615	0.615	NUM
emaj-2	68	9	)	)	PUNCT
emaj-2	69	1	i	i	PRON
emaj-2	69	2	can	can	AUX
emaj-2	69	3	document	document	VERB
emaj-2	69	4	the	the	DET
emaj-2	69	5	technical	technical	ADJ
emaj-2	69	6	quality	quality	NOUN
emaj-2	69	7	of	of	ADP
emaj-2	69	8	my	my	PRON
emaj-2	69	9	product	product	NOUN
emaj-2	69	10	/	/	SYM
emaj-2	69	11	service	service	NOUN
emaj-2	69	12	as	as	ADP
emaj-2	69	13	compared	compare	VERB
emaj-2	69	14	to	to	ADP
emaj-2	69	15	other	other	ADJ
emaj-2	69	16	competitors	competitor	NOUN
emaj-2	69	17	factor	factor	NOUN
emaj-2	69	18	6	6	NUM
emaj-2	69	19	hr3	hr3	PROPN
emaj-2	69	20	(	(	PUNCT
emaj-2	69	21	0.738	0.738	NUM
emaj-2	69	22	)	)	PUNCT
emaj-2	69	23	i	i	PRON
emaj-2	69	24	encourage	encourage	VERB
emaj-2	69	25	personal	personal	ADJ
emaj-2	69	26	growth	growth	NOUN
emaj-2	69	27	of	of	ADP
emaj-2	69	28	my	my	PRON
emaj-2	69	29	staff	staff	NOUN
emaj-2	69	30	hr5	hr5	NOUN
emaj-2	69	31	(	(	PUNCT
emaj-2	69	32	0.706	0.706	NUM
emaj-2	69	33	)	)	PUNCT
emaj-2	69	34	each	each	DET
emaj-2	69	35	member	member	NOUN
emaj-2	69	36	in	in	ADP
emaj-2	69	37	my	my	PRON
emaj-2	69	38	business	business	NOUN
emaj-2	69	39	is	be	AUX
emaj-2	69	40	encouraged	encourage	VERB
emaj-2	69	41	to	to	PART
emaj-2	69	42	develop	develop	VERB
emaj-2	69	43	new	new	ADJ
emaj-2	69	44	ways	way	NOUN
emaj-2	69	45	to	to	PART
emaj-2	69	46	do	do	VERB
emaj-2	69	47	theirjob	theirjob	NOUN
emaj-2	69	48	better	well	ADJ
emaj-2	69	49	hr6	hr6	NOUN
emaj-2	69	50	(	(	PUNCT
emaj-2	69	51	0.625	0.625	NUM
emaj-2	69	52	)	)	PUNCT
emaj-2	69	53	all	all	DET
emaj-2	69	54	staff	staff	NOUN
emaj-2	69	55	in	in	ADP
emaj-2	69	56	my	my	PRON
emaj-2	69	57	business	business	NOUN
emaj-2	69	58	understand	understand	VERB
emaj-2	69	59	how	how	SCONJ
emaj-2	69	60	their	their	PRON
emaj-2	69	61	tasks	task	NOUN
emaj-2	69	62	fit	fit	VERB
emaj-2	69	63	into	into	ADP
emaj-2	69	64	an	an	DET
emaj-2	69	65	overall	overall	ADJ
emaj-2	69	66	plan	plan	NOUN
emaj-2	69	67	of	of	ADP
emaj-2	69	68	things	thing	NOUN
emaj-2	69	69	hr7	hr7	ADJ
emaj-2	69	70	(	(	PUNCT
emaj-2	69	71	0.686	0.686	NUM
emaj-2	69	72	)	)	PUNCT
emaj-2	69	73	i	i	PRON
emaj-2	69	74	ensure	ensure	VERB
emaj-2	69	75	that	that	SCONJ
emaj-2	69	76	all	all	DET
emaj-2	69	77	my	my	PRON
emaj-2	69	78	staff	staff	NOUN
emaj-2	69	79	are	be	AUX
emaj-2	69	80	focused	focus	VERB
emaj-2	69	81	on	on	ADP
emaj-2	69	82	continuous	continuous	ADJ
emaj-2	69	83	improvement	improvement	NOUN
emaj-2	69	84	effort	effort	NOUN
emaj-2	69	85	in	in	ADP
emaj-2	69	86	all	all	DET
emaj-2	69	87	areas	area	NOUN
emaj-2	69	88	factor	factor	VERB
emaj-2	69	89	7	7	NUM
emaj-2	69	90	bus1	bus1	PROPN
emaj-2	69	91	(	(	PUNCT
emaj-2	69	92	0.884	0.884	NUM
emaj-2	69	93	)	)	PUNCT
emaj-2	69	94	the	the	DET
emaj-2	69	95	profitability	profitability	NOUN
emaj-2	69	96	of	of	ADP
emaj-2	69	97	my	my	PRON
emaj-2	69	98	business	business	NOUN
emaj-2	69	99	has	have	AUX
emaj-2	69	100	increased	increase	VERB
emaj-2	69	101	in	in	ADP
emaj-2	69	102	the	the	DET
emaj-2	69	103	past	past	ADJ
emaj-2	69	104	three	three	NUM
emaj-2	69	105	years	year	NOUN
emaj-2	69	106	primarily	primarily	ADV
emaj-2	69	107	due	due	ADP
emaj-2	69	108	to	to	ADP
emaj-2	69	109	our	our	PRON
emaj-2	69	110	quality	quality	NOUN
emaj-2	69	111	consciousness	consciousness	NOUN
emaj-2	69	112	factor	factor	NOUN
emaj-2	69	113	8	8	NUM
emaj-2	69	114	l5	l5	PROPN
emaj-2	69	115	(	(	PUNCT
emaj-2	69	116	-0.803	-0.803	ADP
emaj-2	69	117	)	)	PUNCT
emaj-2	69	118	i	i	PRON
emaj-2	69	119	am	be	AUX
emaj-2	69	120	trained	train	VERB
emaj-2	69	121	in	in	ADP
emaj-2	69	122	total	total	ADJ
emaj-2	69	123	quality	quality	NOUN
emaj-2	69	124	management	management	NOUN
emaj-2	69	125	mpq5	mpq5	NOUN
emaj-2	69	126	(	(	PUNCT
emaj-2	69	127	0.666	0.666	NUM
emaj-2	69	128	)	)	PUNCT
emaj-2	69	129	i	i	PRON
emaj-2	69	130	use	use	VERB
emaj-2	69	131	statistical	statistical	ADJ
emaj-2	69	132	control	control	NOUN
emaj-2	69	133	to	to	PART
emaj-2	69	134	monitor	monitor	VERB
emaj-2	69	135	my	my	PRON
emaj-2	69	136	production	production	NOUN
emaj-2	69	137	processes	process	NOUN
emaj-2	69	138	factor	factor	NOUN
emaj-2	69	139	9	9	NUM
emaj-2	69	140	l1	l1	PROPN
emaj-2	69	141	(	(	PUNCT
emaj-2	69	142	0.615	0.615	NUM
emaj-2	69	143	)	)	PUNCT
emaj-2	69	144	i	i	PRON
emaj-2	69	145	personally	personally	ADV
emaj-2	69	146	conduct	conduct	VERB
emaj-2	69	147	regular	regular	ADJ
emaj-2	69	148	reviews	review	NOUN
emaj-2	69	149	of	of	ADP
emaj-2	69	150	quality	quality	NOUN
emaj-2	69	151	performance	performance	NOUN
emaj-2	69	152	on	on	ADP
emaj-2	69	153	my	my	PRON
emaj-2	69	154	product	product	NOUN
emaj-2	69	155	/	/	SYM
emaj-2	69	156	service	service	NOUN
emaj-2	69	157	in3	in3	PROPN
emaj-2	69	158	(	(	PUNCT
emaj-2	69	159	0.781	0.781	NUM
emaj-2	69	160	)	)	PUNCT
emaj-2	69	161	key	key	ADJ
emaj-2	69	162	performance	performance	NOUN
emaj-2	69	163	figures	figure	NOUN
emaj-2	69	164	are	be	AUX
emaj-2	69	165	always	always	ADV
emaj-2	69	166	available	available	ADJ
emaj-2	69	167	to	to	ADP
emaj-2	69	168	my	my	PRON
emaj-2	69	169	managers	manager	NOUN
emaj-2	69	170	for	for	ADP
emaj-2	69	171	decision	decision	NOUN
emaj-2	69	172	making	make	VERB
emaj-2	69	173	factor	factor	NOUN
emaj-2	69	174	10	10	NUM
emaj-2	69	175	l4	l4	PROPN
emaj-2	69	176	(	(	PUNCT
emaj-2	69	177	0.779	0.779	NUM
emaj-2	69	178	)	)	PUNCT
emaj-2	70	1	i	i	PRON
emaj-2	70	2	give	give	VERB
emaj-2	70	3	quality	quality	NOUN
emaj-2	70	4	issues	issue	NOUN
emaj-2	70	5	top	top	ADJ
emaj-2	70	6	priority	priority	NOUN
emaj-2	70	7	as	as	ADP
emaj-2	70	8	criteria	criterion	NOUN
emaj-2	70	9	when	when	SCONJ
emaj-2	70	10	making	make	VERB
emaj-2	70	11	decisions	decision	NOUN
emaj-2	70	12	factor	factor	NOUN
emaj-2	70	13	11	11	NUM
emaj-2	70	14	hr8	hr8	PROPN
emaj-2	70	15	(	(	PUNCT
emaj-2	70	16	0.767	0.767	NUM
emaj-2	70	17	)	)	PUNCT
emaj-2	70	18	all	all	DET
emaj-2	70	19	my	my	PRON
emaj-2	70	20	staff	staff	NOUN
emaj-2	70	21	receive	receive	VERB
emaj-2	70	22	appropriate	appropriate	ADJ
emaj-2	70	23	training	training	NOUN
emaj-2	70	24	and	and	CCONJ
emaj-2	70	25	are	be	AUX
emaj-2	70	26	able	able	ADJ
emaj-2	70	27	to	to	PART
emaj-2	70	28	do	do	VERB
emaj-2	70	29	more	more	ADJ
emaj-2	70	30	than	than	ADP
emaj-2	70	31	one	one	NUM
emaj-2	70	32	task	task	NOUN
emaj-2	70	33	table	table	PROPN
emaj-2	70	34	ii	ii	PROPN
emaj-2	70	35	.	.	PUNCT
emaj-2	71	1	quality	quality	NOUN
emaj-2	71	2	management	management	NOUN
emaj-2	71	3	practices	practice	NOUN
emaj-2	71	4	and	and	CCONJ
emaj-2	71	5	corresponding	correspond	VERB
emaj-2	71	6	factors	factor	NOUN
emaj-2	71	7	according	accord	VERB
emaj-2	71	8	to	to	ADP
emaj-2	71	9	the	the	DET
emaj-2	71	10	rotated	rotate	VERB
emaj-2	71	11	component	component	NOUN
emaj-2	71	12	matrix	matrix	NOUN
emaj-2	71	13	and	and	CCONJ
emaj-2	71	14	the	the	DET
emaj-2	71	15	table	table	NOUN
emaj-2	71	16	quality	quality	NOUN
emaj-2	71	17	management	management	NOUN
emaj-2	71	18	practices	practice	NOUN
emaj-2	71	19	corresponding	correspond	VERB
emaj-2	71	20	factors	factor	NOUN
emaj-2	71	21	(	(	PUNCT
emaj-2	71	22	table	table	NOUN
emaj-2	71	23	ii	ii	PROPN
emaj-2	71	24	)	)	PUNCT
emaj-2	71	25	the	the	DET
emaj-2	71	26	factors	factor	NOUN
emaj-2	71	27	were	be	AUX
emaj-2	71	28	formalized	formalize	VERB
emaj-2	71	29	as	as	SCONJ
emaj-2	71	30	follows	follow	VERB
emaj-2	71	31	:	:	PUNCT
emaj-2	71	32	factor	factor	NOUN
emaj-2	71	33	1	1	NUM
emaj-2	71	34	:	:	PUNCT
emaj-2	71	35	customer	customer	NOUN
emaj-2	71	36	satisfaction	satisfaction	NOUN
emaj-2	71	37	as	as	SCONJ
emaj-2	71	38	shown	show	VERB
emaj-2	71	39	in	in	ADP
emaj-2	71	40	table	table	NOUN
emaj-2	71	41	ii	ii	NOUN
emaj-2	71	42	the	the	DET
emaj-2	71	43	most	most	ADV
emaj-2	71	44	frequent	frequent	ADJ
emaj-2	71	45	components	component	NOUN
emaj-2	71	46	are	be	AUX
emaj-2	71	47	piled	pile	VERB
emaj-2	71	48	up	up	ADP
emaj-2	71	49	under	under	ADP
emaj-2	71	50	the	the	DET
emaj-2	71	51	customer	customer	NOUN
emaj-2	71	52	satisfaction	satisfaction	NOUN
emaj-2	71	53	topic	topic	NOUN
emaj-2	71	54	.	.	PUNCT
emaj-2	72	1	also	also	ADV
emaj-2	72	2	the	the	DET
emaj-2	72	3	highest	high	ADJ
emaj-2	72	4	loading	loading	NOUN
emaj-2	72	5	is	be	AUX
emaj-2	72	6	given	give	VERB
emaj-2	72	7	to	to	ADP
emaj-2	72	8	cs4	cs4	PROPN
emaj-2	72	9	(	(	PUNCT
emaj-2	72	10	refer	refer	VERB
emaj-2	72	11	to	to	ADP
emaj-2	72	12	table	table	NOUN
emaj-2	72	13	ii	ii	PROPN
emaj-2	72	14	.	.	PUNCT
emaj-2	72	15	)	)	PUNCT
emaj-2	72	16	,	,	PUNCT
emaj-2	72	17	which	which	PRON
emaj-2	72	18	indicates	indicate	VERB
emaj-2	72	19	that	that	SCONJ
emaj-2	72	20	the	the	DET
emaj-2	72	21	employees	employee	NOUN
emaj-2	72	22	in	in	ADP
emaj-2	72	23	the	the	DET
emaj-2	72	24	banking	banking	NOUN
emaj-2	72	25	sector	sector	NOUN
emaj-2	72	26	systematically	systematically	ADV
emaj-2	72	27	ask	ask	VERB
emaj-2	72	28	their	their	PRON
emaj-2	72	29	customers	customer	NOUN
emaj-2	72	30	if	if	SCONJ
emaj-2	72	31	they	they	PRON
emaj-2	72	32	are	be	AUX
emaj-2	72	33	satisfied	satisfied	ADJ
emaj-2	72	34	with	with	ADP
emaj-2	72	35	the	the	DET
emaj-2	72	36	product	product	NOUN
emaj-2	72	37	/	/	SYM
emaj-2	72	38	service	service	NOUN
emaj-2	72	39	they	they	PRON
emaj-2	72	40	have	have	AUX
emaj-2	72	41	purchased	purchase	VERB
emaj-2	72	42	from	from	ADP
emaj-2	72	43	them	they	PRON
emaj-2	72	44	.	.	PUNCT
emaj-2	73	1	on	on	ADP
emaj-2	73	2	the	the	DET
emaj-2	73	3	other	other	ADJ
emaj-2	73	4	hand	hand	NOUN
emaj-2	73	5	the	the	DET
emaj-2	73	6	second	second	ADJ
emaj-2	73	7	highest	high	ADJ
emaj-2	73	8	loading	loading	NOUN
emaj-2	73	9	was	be	AUX
emaj-2	73	10	given	give	VERB
emaj-2	73	11	to	to	ADP
emaj-2	73	12	the	the	DET
emaj-2	73	13	component	component	NOUN
emaj-2	73	14	related	relate	VERB
emaj-2	73	15	with	with	ADP
emaj-2	73	16	the	the	DET
emaj-2	73	17	management	management	NOUN
emaj-2	73	18	process	process	NOUN
emaj-2	73	19	quality	quality	NOUN
emaj-2	73	20	and	and	CCONJ
emaj-2	73	21	states	state	NOUN
emaj-2	73	22	that	that	SCONJ
emaj-2	73	23	they	they	PRON
emaj-2	73	24	always	always	ADV
emaj-2	73	25	incorporate	incorporate	VERB
emaj-2	73	26	quality	quality	NOUN
emaj-2	73	27	factors	factor	NOUN
emaj-2	73	28	in	in	ADP
emaj-2	73	29	their	their	PRON
emaj-2	73	30	product	product	NOUN
emaj-2	73	31	/	/	SYM
emaj-2	73	32	service	service	NOUN
emaj-2	73	33	design	design	NOUN
emaj-2	73	34	.	.	PUNCT
emaj-2	74	1	factor	factor	NOUN
emaj-2	74	2	2	2	NUM
emaj-2	74	3	:	:	PUNCT
emaj-2	74	4	quality	quality	NOUN
emaj-2	74	5	results	result	VERB
emaj-2	74	6	hatice	hatice	NOUN
emaj-2	74	7	akdağ	akdağ	NOUN
emaj-2	74	8	ph.d	ph.d	PROPN
emaj-2	75	1	p	p	PROPN
emaj-2	75	2	a	a	DET
emaj-2	75	3	g	g	NOUN
emaj-2	75	4	e	e	NOUN
emaj-2	75	5	|	|	ADV
emaj-2	75	6	16	16	NUM
emaj-2	75	7	|	|	ADV
emaj-2	75	8	emerging	emerge	VERB
emaj-2	75	9	markets	market	NOUN
emaj-2	75	10	journal	journal	NOUN
emaj-2	75	11	volume	volume	NOUN
emaj-2	75	12	1	1	NUM
emaj-2	75	13	(	(	PUNCT
emaj-2	75	14	2011	2011	NUM
emaj-2	75	15	)	)	PUNCT
emaj-2	75	16	|	|	ADV
emaj-2	75	17	issn	issn	VERB
emaj-2	75	18	2158	2158	NUM
emaj-2	75	19	-	-	SYM
emaj-2	75	20	8708	8708	NUM
emaj-2	75	21	(	(	PUNCT
emaj-2	75	22	online	online	NOUN
emaj-2	75	23	)	)	PUNCT
emaj-2	75	24	|	|	ADV
emaj-2	75	25	doi	doi	X
emaj-2	75	26	10.5195	10.5195	NUM
emaj-2	75	27	/	/	SYM
emaj-2	75	28	emaj.2011.2	emaj.2011.2	NOUN
emaj-2	75	29	|	|	ADV
emaj-2	75	30	http://emaj.pitt.edu	http://emaj.pitt.edu	VERB
emaj-2	75	31	the	the	DET
emaj-2	75	32	highest	high	ADJ
emaj-2	75	33	loading	loading	NOUN
emaj-2	75	34	is	be	AUX
emaj-2	75	35	given	give	VERB
emaj-2	75	36	to	to	ADP
emaj-2	75	37	the	the	DET
emaj-2	75	38	statement	statement	NOUN
emaj-2	75	39	“	"	PUNCT
emaj-2	75	40	if	if	SCONJ
emaj-2	75	41	we	we	PRON
emaj-2	75	42	implement	implement	VERB
emaj-2	75	43	a	a	DET
emaj-2	75	44	new	new	ADJ
emaj-2	75	45	business	business	NOUN
emaj-2	75	46	/	/	SYM
emaj-2	75	47	operational	operational	ADJ
emaj-2	75	48	procedure	procedure	NOUN
emaj-2	75	49	,	,	PUNCT
emaj-2	75	50	we	we	PRON
emaj-2	75	51	collect	collect	VERB
emaj-2	75	52	and	and	CCONJ
emaj-2	75	53	monitor	monitor	VERB
emaj-2	75	54	information	information	NOUN
emaj-2	75	55	to	to	PART
emaj-2	75	56	determine	determine	VERB
emaj-2	75	57	the	the	DET
emaj-2	75	58	extent	extent	NOUN
emaj-2	75	59	to	to	PART
emaj-2	75	60	which	which	PRON
emaj-2	75	61	it	it	PRON
emaj-2	75	62	is	be	AUX
emaj-2	75	63	better	well	ADJ
emaj-2	75	64	than	than	ADP
emaj-2	75	65	the	the	DET
emaj-2	75	66	previous	previous	ADJ
emaj-2	75	67	procedure	procedure	NOUN
emaj-2	75	68	”	"	PUNCT
emaj-2	75	69	.	.	PUNCT
emaj-2	76	1	the	the	DET
emaj-2	76	2	interesting	interesting	ADJ
emaj-2	76	3	point	point	NOUN
emaj-2	76	4	with	with	ADP
emaj-2	76	5	this	this	DET
emaj-2	76	6	factor	factor	NOUN
emaj-2	76	7	is	be	AUX
emaj-2	76	8	that	that	SCONJ
emaj-2	76	9	there	there	PRON
emaj-2	76	10	is	be	VERB
emaj-2	76	11	a	a	DET
emaj-2	76	12	negative	negative	ADJ
emaj-2	76	13	loading	loading	NOUN
emaj-2	76	14	,	,	PUNCT
emaj-2	76	15	which	which	PRON
emaj-2	76	16	refers	refer	VERB
emaj-2	76	17	to	to	ADP
emaj-2	76	18	an	an	DET
emaj-2	76	19	adverse	adverse	ADJ
emaj-2	76	20	relationship	relationship	NOUN
emaj-2	76	21	with	with	ADP
emaj-2	76	22	the	the	DET
emaj-2	76	23	factor	factor	NOUN
emaj-2	76	24	.	.	PUNCT
emaj-2	77	1	that	that	PRON
emaj-2	77	2	is	be	AUX
emaj-2	77	3	while	while	SCONJ
emaj-2	77	4	taking	take	VERB
emaj-2	77	5	care	care	NOUN
emaj-2	77	6	of	of	ADP
emaj-2	77	7	the	the	DET
emaj-2	77	8	quality	quality	NOUN
emaj-2	77	9	results	result	VERB
emaj-2	77	10	the	the	DET
emaj-2	77	11	strategic	strategic	ADJ
emaj-2	77	12	planning	planning	NOUN
emaj-2	77	13	is	be	AUX
emaj-2	77	14	not	not	PART
emaj-2	77	15	linked	link	VERB
emaj-2	77	16	to	to	ADP
emaj-2	77	17	it	it	PRON
emaj-2	77	18	.	.	PUNCT
emaj-2	78	1	factor	factor	NOUN
emaj-2	78	2	3	3	NUM
emaj-2	78	3	:	:	PUNCT
emaj-2	78	4	management	management	NOUN
emaj-2	78	5	process	process	NOUN
emaj-2	78	6	quality	quality	NOUN
emaj-2	78	7	the	the	DET
emaj-2	78	8	third	third	ADJ
emaj-2	78	9	factor	factor	NOUN
emaj-2	78	10	is	be	AUX
emaj-2	78	11	related	relate	VERB
emaj-2	78	12	with	with	ADP
emaj-2	78	13	the	the	DET
emaj-2	78	14	management	management	NOUN
emaj-2	78	15	process	process	NOUN
emaj-2	78	16	quality	quality	NOUN
emaj-2	78	17	as	as	ADP
emaj-2	78	18	four	four	NUM
emaj-2	78	19	highest	high	ADJ
emaj-2	78	20	loading	loading	NOUN
emaj-2	78	21	s	s	PART
emaj-2	78	22	where	where	SCONJ
emaj-2	78	23	given	give	VERB
emaj-2	78	24	under	under	ADP
emaj-2	78	25	this	this	DET
emaj-2	78	26	topic	topic	NOUN
emaj-2	78	27	.	.	PUNCT
emaj-2	79	1	the	the	DET
emaj-2	79	2	highest	high	ADJ
emaj-2	79	3	loading	loading	NOUN
emaj-2	79	4	is	be	AUX
emaj-2	79	5	stating	state	VERB
emaj-2	79	6	that	that	SCONJ
emaj-2	79	7	the	the	DET
emaj-2	79	8	respondents	respondent	NOUN
emaj-2	79	9	monitor	monitor	VERB
emaj-2	79	10	all	all	DET
emaj-2	79	11	production	production	NOUN
emaj-2	79	12	processes	process	NOUN
emaj-2	79	13	and	and	CCONJ
emaj-2	79	14	introduce	introduce	VERB
emaj-2	79	15	continuous	continuous	ADJ
emaj-2	79	16	improvement	improvement	NOUN
emaj-2	79	17	whenever	whenever	SCONJ
emaj-2	79	18	possible	possible	ADJ
emaj-2	79	19	.	.	PUNCT
emaj-2	80	1	factor	factor	NOUN
emaj-2	80	2	4	4	NUM
emaj-2	80	3	:	:	PUNCT
emaj-2	80	4	strategic	strategic	ADJ
emaj-2	80	5	planning	planning	NOUN
emaj-2	80	6	and	and	CCONJ
emaj-2	80	7	leadership	leadership	NOUN
emaj-2	80	8	this	this	DET
emaj-2	80	9	factor	factor	NOUN
emaj-2	80	10	has	have	VERB
emaj-2	80	11	only	only	ADV
emaj-2	80	12	two	two	NUM
emaj-2	80	13	components	component	NOUN
emaj-2	80	14	,	,	PUNCT
emaj-2	80	15	where	where	SCONJ
emaj-2	80	16	one	one	PRON
emaj-2	80	17	is	be	AUX
emaj-2	80	18	related	relate	VERB
emaj-2	80	19	to	to	ADP
emaj-2	80	20	strategic	strategic	ADJ
emaj-2	80	21	planning	planning	NOUN
emaj-2	80	22	and	and	CCONJ
emaj-2	80	23	is	be	AUX
emaj-2	80	24	the	the	DET
emaj-2	80	25	highest	high	ADJ
emaj-2	80	26	load	load	NOUN
emaj-2	80	27	.	.	PUNCT
emaj-2	81	1	the	the	DET
emaj-2	81	2	second	second	ADJ
emaj-2	81	3	one	one	NOUN
emaj-2	81	4	is	be	AUX
emaj-2	81	5	related	relate	VERB
emaj-2	81	6	with	with	ADP
emaj-2	81	7	leadership	leadership	NOUN
emaj-2	81	8	.	.	PUNCT
emaj-2	82	1	the	the	DET
emaj-2	82	2	components	component	NOUN
emaj-2	82	3	of	of	ADP
emaj-2	82	4	this	this	DET
emaj-2	82	5	factor	factor	NOUN
emaj-2	82	6	state	state	NOUN
emaj-2	82	7	that	that	SCONJ
emaj-2	82	8	their	their	PRON
emaj-2	82	9	business	business	NOUN
emaj-2	82	10	has	have	VERB
emaj-2	82	11	quality	quality	NOUN
emaj-2	82	12	goals	goal	NOUN
emaj-2	82	13	plus	plus	CCONJ
emaj-2	82	14	they	they	PRON
emaj-2	82	15	enforce	enforce	VERB
emaj-2	82	16	total	total	ADJ
emaj-2	82	17	quality	quality	NOUN
emaj-2	82	18	commitment	commitment	NOUN
emaj-2	82	19	to	to	ADP
emaj-2	82	20	all	all	DET
emaj-2	82	21	the	the	DET
emaj-2	82	22	staff	staff	NOUN
emaj-2	82	23	in	in	ADP
emaj-2	82	24	all	all	DET
emaj-2	82	25	operations	operation	NOUN
emaj-2	82	26	.	.	PUNCT
emaj-2	83	1	factor	factor	NOUN
emaj-2	83	2	5	5	NUM
emaj-2	83	3	:	:	PUNCT
emaj-2	83	4	strategic	strategic	ADJ
emaj-2	83	5	planning	planning	NOUN
emaj-2	83	6	and	and	CCONJ
emaj-2	83	7	quality	quality	NOUN
emaj-2	83	8	results	result	VERB
emaj-2	83	9	the	the	DET
emaj-2	83	10	fifth	fifth	ADJ
emaj-2	83	11	factor	factor	NOUN
emaj-2	83	12	also	also	ADV
emaj-2	83	13	mentions	mention	VERB
emaj-2	83	14	about	about	ADP
emaj-2	83	15	strategic	strategic	ADJ
emaj-2	83	16	planning	planning	NOUN
emaj-2	83	17	but	but	CCONJ
emaj-2	83	18	this	this	DET
emaj-2	83	19	time	time	NOUN
emaj-2	83	20	it	it	PRON
emaj-2	83	21	is	be	AUX
emaj-2	83	22	supporting	support	VERB
emaj-2	83	23	the	the	DET
emaj-2	83	24	quality	quality	NOUN
emaj-2	83	25	results	result	NOUN
emaj-2	83	26	.	.	PUNCT
emaj-2	84	1	factor	factor	NOUN
emaj-2	84	2	6	6	NUM
emaj-2	84	3	:	:	PUNCT
emaj-2	84	4	human	human	ADJ
emaj-2	84	5	resources	resource	NOUN
emaj-2	84	6	this	this	DET
emaj-2	84	7	factor	factor	NOUN
emaj-2	84	8	states	state	VERB
emaj-2	84	9	that	that	SCONJ
emaj-2	84	10	they	they	PRON
emaj-2	84	11	encourage	encourage	VERB
emaj-2	84	12	personal	personal	ADJ
emaj-2	84	13	growth	growth	NOUN
emaj-2	84	14	of	of	ADP
emaj-2	84	15	the	the	DET
emaj-2	84	16	staff	staff	NOUN
emaj-2	84	17	,	,	PUNCT
emaj-2	84	18	each	each	DET
emaj-2	84	19	employee	employee	NOUN
emaj-2	84	20	is	be	AUX
emaj-2	84	21	encouraged	encourage	VERB
emaj-2	84	22	to	to	PART
emaj-2	84	23	develop	develop	VERB
emaj-2	84	24	new	new	ADJ
emaj-2	84	25	ways	way	NOUN
emaj-2	84	26	to	to	PART
emaj-2	84	27	do	do	VERB
emaj-2	84	28	their	their	PRON
emaj-2	84	29	job	job	NOUN
emaj-2	84	30	better	well	ADV
emaj-2	84	31	,	,	PUNCT
emaj-2	84	32	all	all	DET
emaj-2	84	33	staff	staff	NOUN
emaj-2	84	34	understand	understand	VERB
emaj-2	84	35	how	how	SCONJ
emaj-2	84	36	their	their	PRON
emaj-2	84	37	tasks	task	NOUN
emaj-2	84	38	fit	fit	VERB
emaj-2	84	39	into	into	ADP
emaj-2	84	40	an	an	DET
emaj-2	84	41	overall	overall	ADJ
emaj-2	84	42	plan	plan	NOUN
emaj-2	84	43	of	of	ADP
emaj-2	84	44	things	thing	NOUN
emaj-2	84	45	,	,	PUNCT
emaj-2	84	46	they	they	PRON
emaj-2	84	47	ensure	ensure	VERB
emaj-2	84	48	that	that	SCONJ
emaj-2	84	49	all	all	DET
emaj-2	84	50	staff	staff	NOUN
emaj-2	84	51	are	be	AUX
emaj-2	84	52	focused	focus	VERB
emaj-2	84	53	on	on	ADP
emaj-2	84	54	continuous	continuous	ADJ
emaj-2	84	55	improvement	improvement	NOUN
emaj-2	84	56	effort	effort	NOUN
emaj-2	84	57	in	in	ADP
emaj-2	84	58	all	all	DET
emaj-2	84	59	areas	area	NOUN
emaj-2	84	60	.	.	PUNCT
emaj-2	85	1	factor	factor	NOUN
emaj-2	85	2	7	7	NUM
emaj-2	85	3	:	:	PUNCT
emaj-2	85	4	business	business	NOUN
emaj-2	85	5	outcome	outcome	NOUN
emaj-2	85	6	comparative	comparative	ADJ
emaj-2	85	7	the	the	DET
emaj-2	85	8	seventh	seventh	ADJ
emaj-2	85	9	important	important	ADJ
emaj-2	85	10	factor	factor	NOUN
emaj-2	85	11	is	be	AUX
emaj-2	85	12	related	relate	VERB
emaj-2	85	13	with	with	ADP
emaj-2	85	14	the	the	DET
emaj-2	85	15	business	business	NOUN
emaj-2	85	16	outcome	outcome	NOUN
emaj-2	85	17	comparative	comparative	NOUN
emaj-2	85	18	.	.	PUNCT
emaj-2	86	1	there	there	PRON
emaj-2	86	2	is	be	VERB
emaj-2	86	3	only	only	ADV
emaj-2	86	4	one	one	NUM
emaj-2	86	5	component	component	NOUN
emaj-2	86	6	included	include	VERB
emaj-2	86	7	in	in	ADP
emaj-2	86	8	this	this	DET
emaj-2	86	9	factor	factor	NOUN
emaj-2	86	10	,	,	PUNCT
emaj-2	86	11	which	which	PRON
emaj-2	86	12	is	be	AUX
emaj-2	86	13	stating	state	VERB
emaj-2	86	14	that	that	SCONJ
emaj-2	86	15	the	the	DET
emaj-2	86	16	profitability	profitability	NOUN
emaj-2	86	17	of	of	ADP
emaj-2	86	18	the	the	DET
emaj-2	86	19	business	business	NOUN
emaj-2	86	20	has	have	AUX
emaj-2	86	21	increased	increase	VERB
emaj-2	86	22	in	in	ADP
emaj-2	86	23	the	the	DET
emaj-2	86	24	past	past	ADJ
emaj-2	86	25	three	three	NUM
emaj-2	86	26	years	year	NOUN
emaj-2	86	27	primarily	primarily	ADV
emaj-2	86	28	due	due	ADP
emaj-2	86	29	to	to	ADP
emaj-2	86	30	their	their	PRON
emaj-2	86	31	quality	quality	NOUN
emaj-2	86	32	consciousness	consciousness	NOUN
emaj-2	86	33	.	.	PUNCT
emaj-2	87	1	factor	factor	NOUN
emaj-2	87	2	8	8	NUM
emaj-2	87	3	:	:	PUNCT
emaj-2	87	4	leadership	leadership	NOUN
emaj-2	87	5	in	in	ADP
emaj-2	87	6	the	the	DET
emaj-2	87	7	eighth	eighth	ADJ
emaj-2	87	8	factor	factor	NOUN
emaj-2	87	9	the	the	DET
emaj-2	87	10	leaders	leader	NOUN
emaj-2	87	11	point	point	VERB
emaj-2	87	12	out	out	ADP
emaj-2	87	13	that	that	SCONJ
emaj-2	87	14	they	they	PRON
emaj-2	87	15	are	be	AUX
emaj-2	87	16	trained	train	VERB
emaj-2	87	17	for	for	ADP
emaj-2	87	18	total	total	ADJ
emaj-2	87	19	quality	quality	NOUN
emaj-2	87	20	but	but	CCONJ
emaj-2	87	21	there	there	PRON
emaj-2	87	22	is	be	VERB
emaj-2	87	23	no	no	DET
emaj-2	87	24	evidence	evidence	NOUN
emaj-2	87	25	for	for	ADP
emaj-2	87	26	that	that	DET
emaj-2	87	27	training	training	NOUN
emaj-2	87	28	.	.	PUNCT
emaj-2	88	1	factor	factor	NOUN
emaj-2	88	2	9	9	NUM
emaj-2	88	3	:	:	PUNCT
emaj-2	88	4	information	information	NOUN
emaj-2	88	5	analysis	analysis	NOUN
emaj-2	88	6	:	:	PUNCT
emaj-2	88	7	the	the	DET
emaj-2	88	8	information	information	NOUN
emaj-2	88	9	analysis	analysis	NOUN
emaj-2	88	10	is	be	AUX
emaj-2	88	11	mentioned	mention	VERB
emaj-2	88	12	in	in	ADP
emaj-2	88	13	the	the	DET
emaj-2	88	14	ninth	ninth	ADJ
emaj-2	88	15	factor	factor	NOUN
emaj-2	88	16	where	where	SCONJ
emaj-2	88	17	it	it	PRON
emaj-2	88	18	is	be	AUX
emaj-2	88	19	clear	clear	ADJ
emaj-2	88	20	that	that	SCONJ
emaj-2	88	21	this	this	DET
emaj-2	88	22	topic	topic	NOUN
emaj-2	88	23	is	be	AUX
emaj-2	88	24	supported	support	VERB
emaj-2	88	25	by	by	ADP
emaj-2	88	26	the	the	DET
emaj-2	88	27	leadership	leadership	NOUN
emaj-2	88	28	.	.	PUNCT
emaj-2	89	1	as	as	SCONJ
emaj-2	89	2	the	the	DET
emaj-2	89	3	components	component	NOUN
emaj-2	89	4	included	include	VERB
emaj-2	89	5	in	in	ADP
emaj-2	89	6	this	this	DET
emaj-2	89	7	factor	factor	NOUN
emaj-2	89	8	are	be	AUX
emaj-2	89	9	“	"	PUNCT
emaj-2	89	10	i	i	PRON
emaj-2	89	11	personally	personally	ADV
emaj-2	89	12	conduct	conduct	VERB
emaj-2	89	13	regular	regular	ADJ
emaj-2	89	14	reviews	review	NOUN
emaj-2	89	15	of	of	ADP
emaj-2	89	16	quality	quality	NOUN
emaj-2	89	17	performance	performance	NOUN
emaj-2	89	18	on	on	ADP
emaj-2	89	19	my	my	PRON
emaj-2	89	20	product	product	NOUN
emaj-2	89	21	/	/	SYM
emaj-2	89	22	service	service	NOUN
emaj-2	89	23	”	"	PUNCT
emaj-2	89	24	and	and	CCONJ
emaj-2	89	25	“	"	PUNCT
emaj-2	89	26	key	key	ADJ
emaj-2	89	27	performance	performance	NOUN
emaj-2	89	28	figures	figure	NOUN
emaj-2	89	29	are	be	AUX
emaj-2	89	30	always	always	ADV
emaj-2	89	31	available	available	ADJ
emaj-2	89	32	to	to	ADP
emaj-2	89	33	my	my	PRON
emaj-2	89	34	managers	manager	NOUN
emaj-2	89	35	for	for	ADP
emaj-2	89	36	decision	decision	NOUN
emaj-2	89	37	making	make	VERB
emaj-2	89	38	”	"	PUNCT
emaj-2	89	39	.	.	PUNCT
emaj-2	90	1	factor	factor	NOUN
emaj-2	90	2	10	10	NUM
emaj-2	90	3	:	:	PUNCT
emaj-2	90	4	leadership2	leadership2	NOUN
emaj-2	90	5	this	this	DET
emaj-2	90	6	factor	factor	NOUN
emaj-2	90	7	is	be	AUX
emaj-2	90	8	supporting	support	VERB
emaj-2	90	9	factor	factor	NOUN
emaj-2	90	10	8	8	NUM
emaj-2	90	11	.	.	PUNCT
emaj-2	91	1	there	there	PRON
emaj-2	91	2	is	be	VERB
emaj-2	91	3	only	only	ADV
emaj-2	91	4	one	one	NUM
emaj-2	91	5	component	component	NOUN
emaj-2	91	6	listed	list	VERB
emaj-2	91	7	in	in	ADP
emaj-2	91	8	this	this	DET
emaj-2	91	9	factor	factor	NOUN
emaj-2	91	10	.	.	PUNCT
emaj-2	92	1	the	the	DET
emaj-2	92	2	factor	factor	NOUN
emaj-2	92	3	stresses	stress	VERB
emaj-2	92	4	on	on	ADP
emaj-2	92	5	that	that	SCONJ
emaj-2	92	6	they	they	PRON
emaj-2	92	7	give	give	VERB
emaj-2	92	8	quality	quality	NOUN
emaj-2	92	9	issues	issue	NOUN
emaj-2	92	10	top	top	ADJ
emaj-2	92	11	priority	priority	NOUN
emaj-2	92	12	as	as	ADP
emaj-2	92	13	criteria	criterion	NOUN
emaj-2	92	14	when	when	SCONJ
emaj-2	92	15	making	make	VERB
emaj-2	92	16	decisions	decision	NOUN
emaj-2	92	17	.	.	PUNCT
emaj-2	93	1	factor	factor	NOUN
emaj-2	93	2	11	11	NUM
emaj-2	93	3	:	:	PUNCT
emaj-2	93	4	human	human	ADJ
emaj-2	93	5	resources	resource	NOUN
emaj-2	93	6	2	2	NUM
emaj-2	93	7	this	this	PRON
emaj-2	93	8	is	be	AUX
emaj-2	93	9	a	a	DET
emaj-2	93	10	support	support	NOUN
emaj-2	93	11	to	to	PART
emaj-2	93	12	factor	factor	VERB
emaj-2	93	13	6	6	NUM
emaj-2	93	14	.	.	PUNCT
emaj-2	93	15	similar	similar	ADJ
emaj-2	93	16	to	to	ADP
emaj-2	93	17	factor	factor	VERB
emaj-2	93	18	10	10	NUM
emaj-2	93	19	this	this	DET
emaj-2	93	20	factor	factor	NOUN
emaj-2	93	21	also	also	ADV
emaj-2	93	22	has	have	VERB
emaj-2	93	23	only	only	ADV
emaj-2	93	24	one	one	NUM
emaj-2	93	25	component	component	NOUN
emaj-2	93	26	listed	list	VERB
emaj-2	93	27	which	which	PRON
emaj-2	93	28	infer	infer	VERB
emaj-2	93	29	that	that	SCONJ
emaj-2	93	30	all	all	DET
emaj-2	93	31	their	their	PRON
emaj-2	93	32	staff	staff	NOUN
emaj-2	93	33	receive	receive	VERB
emaj-2	93	34	appropriate	appropriate	ADJ
emaj-2	93	35	training	training	NOUN
emaj-2	93	36	and	and	CCONJ
emaj-2	93	37	are	be	AUX
emaj-2	93	38	able	able	ADJ
emaj-2	93	39	to	to	PART
emaj-2	93	40	do	do	VERB
emaj-2	93	41	more	more	ADJ
emaj-2	93	42	than	than	ADP
emaj-2	93	43	one	one	NUM
emaj-2	93	44	task	task	NOUN
emaj-2	93	45	.	.	PUNCT
emaj-2	94	1	introducing	introduce	VERB
emaj-2	94	2	iso	iso	NOUN
emaj-2	94	3	9000	9000	NUM
emaj-2	94	4	to	to	ADP
emaj-2	94	5	the	the	DET
emaj-2	94	6	kazakhstan	kazakhstan	PROPN
emaj-2	94	7	banking	banking	NOUN
emaj-2	94	8	industry	industry	NOUN
emaj-2	94	9	:	:	PUNCT
emaj-2	94	10	a	a	DET
emaj-2	94	11	case	case	NOUN
emaj-2	94	12	study	study	VERB
emaj-2	94	13	emerging	emerge	VERB
emaj-2	94	14	markets	market	NOUN
emaj-2	94	15	journal	journal	NOUN
emaj-2	95	1	|	|	ADV
emaj-2	95	2	p	p	NOUN
emaj-2	95	3	a	a	PRON
emaj-2	95	4	g	g	NOUN
emaj-2	95	5	e	e	PROPN
emaj-2	95	6	|	|	ADV
emaj-2	95	7	17	17	NUM
emaj-2	95	8	volume	volume	NOUN
emaj-2	95	9	1	1	NUM
emaj-2	95	10	(	(	PUNCT
emaj-2	95	11	2011	2011	NUM
emaj-2	95	12	)	)	PUNCT
emaj-2	95	13	|	|	ADV
emaj-2	95	14	issn	issn	VERB
emaj-2	95	15	2158	2158	NUM
emaj-2	95	16	-	-	SYM
emaj-2	95	17	8708	8708	NUM
emaj-2	95	18	(	(	PUNCT
emaj-2	95	19	online	online	NOUN
emaj-2	95	20	)	)	PUNCT
emaj-2	95	21	|	|	ADV
emaj-2	95	22	doi	doi	X
emaj-2	95	23	10.5195	10.5195	NUM
emaj-2	95	24	/	/	SYM
emaj-2	95	25	emaj.2011.2	emaj.2011.2	PROPN
emaj-2	95	26	|	|	NOUN
emaj-2	95	27	http://emaj.pitt.edu	http://emaj.pitt.edu	NOUN
emaj-2	95	28	3.2	3.2	NUM
emaj-2	95	29	multiple	multiple	ADJ
emaj-2	95	30	regression	regression	NOUN
emaj-2	95	31	analysis	analysis	NOUN
emaj-2	95	32	multiple	multiple	ADJ
emaj-2	95	33	regression	regression	NOUN
emaj-2	95	34	analysis	analysis	NOUN
emaj-2	95	35	was	be	AUX
emaj-2	95	36	used	use	VERB
emaj-2	95	37	to	to	PART
emaj-2	95	38	figure	figure	VERB
emaj-2	95	39	out	out	ADP
emaj-2	95	40	the	the	DET
emaj-2	95	41	relationship	relationship	NOUN
emaj-2	95	42	between	between	ADP
emaj-2	95	43	implementation	implementation	NOUN
emaj-2	95	44	of	of	ADP
emaj-2	95	45	quality	quality	NOUN
emaj-2	95	46	management	management	NOUN
emaj-2	95	47	practices	practice	NOUN
emaj-2	95	48	and	and	CCONJ
emaj-2	95	49	believing	believe	VERB
emaj-2	95	50	that	that	SCONJ
emaj-2	95	51	iso	iso	NOUN
emaj-2	95	52	9000	9000	NUM
emaj-2	95	53	certification	certification	NOUN
emaj-2	95	54	guarantees	guarantee	VERB
emaj-2	95	55	the	the	DET
emaj-2	95	56	quality	quality	NOUN
emaj-2	95	57	of	of	ADP
emaj-2	95	58	the	the	DET
emaj-2	95	59	product	product	NOUN
emaj-2	95	60	or	or	CCONJ
emaj-2	95	61	service	service	NOUN
emaj-2	95	62	supplied	supply	VERB
emaj-2	95	63	.	.	PUNCT
emaj-2	96	1	so	so	ADV
emaj-2	96	2	the	the	DET
emaj-2	96	3	dependent	dependent	ADJ
emaj-2	96	4	variable	variable	NOUN
emaj-2	96	5	used	use	VERB
emaj-2	96	6	in	in	ADP
emaj-2	96	7	this	this	DET
emaj-2	96	8	analysis	analysis	NOUN
emaj-2	96	9	is	be	AUX
emaj-2	96	10	the	the	DET
emaj-2	96	11	idea	idea	NOUN
emaj-2	96	12	that	that	SCONJ
emaj-2	96	13	iso	iso	PROPN
emaj-2	96	14	certification	certification	NOUN
emaj-2	96	15	guarantee	guarantee	NOUN
emaj-2	96	16	’s	’s	PART
emaj-2	96	17	quality	quality	NOUN
emaj-2	96	18	and	and	CCONJ
emaj-2	96	19	the	the	DET
emaj-2	96	20	independent	independent	ADJ
emaj-2	96	21	variables	variable	NOUN
emaj-2	96	22	are	be	AUX
emaj-2	96	23	the	the	DET
emaj-2	96	24	resulting	result	VERB
emaj-2	96	25	factors	factor	NOUN
emaj-2	96	26	.	.	PUNCT
emaj-2	97	1	the	the	DET
emaj-2	97	2	hypothesis	hypothesis	NOUN
emaj-2	97	3	tested	test	VERB
emaj-2	97	4	in	in	ADP
emaj-2	97	5	this	this	DET
emaj-2	97	6	paper	paper	NOUN
emaj-2	97	7	is	be	AUX
emaj-2	97	8	listed	list	VERB
emaj-2	97	9	and	and	CCONJ
emaj-2	97	10	analyzed	analyze	VERB
emaj-2	97	11	as	as	SCONJ
emaj-2	97	12	follows	follow	VERB
emaj-2	97	13	:	:	PUNCT
emaj-2	97	14	hypothesis	hypothesis	NOUN
emaj-2	97	15	1	1	NUM
emaj-2	97	16	:	:	PUNCT
emaj-2	97	17	h0	h0	NOUN
emaj-2	97	18	:	:	PUNCT
emaj-2	97	19	there	there	PRON
emaj-2	97	20	is	be	VERB
emaj-2	97	21	no	no	DET
emaj-2	97	22	relationship	relationship	NOUN
emaj-2	97	23	between	between	ADP
emaj-2	97	24	implementation	implementation	NOUN
emaj-2	97	25	of	of	ADP
emaj-2	97	26	quality	quality	NOUN
emaj-2	97	27	management	management	NOUN
emaj-2	97	28	practices	practice	NOUN
emaj-2	97	29	and	and	CCONJ
emaj-2	97	30	believing	believe	VERB
emaj-2	97	31	that	that	SCONJ
emaj-2	97	32	iso	iso	NOUN
emaj-2	97	33	9000	9000	NUM
emaj-2	97	34	certification	certification	NOUN
emaj-2	97	35	guarantees	guarantee	VERB
emaj-2	97	36	the	the	DET
emaj-2	97	37	quality	quality	NOUN
emaj-2	97	38	of	of	ADP
emaj-2	97	39	the	the	DET
emaj-2	97	40	product	product	NOUN
emaj-2	97	41	or	or	CCONJ
emaj-2	97	42	service	service	NOUN
emaj-2	97	43	supplied	supply	VERB
emaj-2	97	44	.	.	PUNCT
emaj-2	98	1	h1	h1	PROPN
emaj-2	98	2	:	:	PUNCT
emaj-2	98	3	there	there	PRON
emaj-2	98	4	is	be	VERB
emaj-2	98	5	a	a	DET
emaj-2	98	6	relationship	relationship	NOUN
emaj-2	98	7	between	between	ADP
emaj-2	98	8	implementation	implementation	NOUN
emaj-2	98	9	of	of	ADP
emaj-2	98	10	quality	quality	NOUN
emaj-2	98	11	management	management	NOUN
emaj-2	98	12	practices	practice	NOUN
emaj-2	98	13	and	and	CCONJ
emaj-2	98	14	believing	believe	VERB
emaj-2	98	15	that	that	SCONJ
emaj-2	98	16	iso	iso	NOUN
emaj-2	98	17	9000	9000	NUM
emaj-2	98	18	certification	certification	NOUN
emaj-2	98	19	guarantees	guarantee	VERB
emaj-2	98	20	the	the	DET
emaj-2	98	21	quality	quality	NOUN
emaj-2	98	22	of	of	ADP
emaj-2	98	23	the	the	DET
emaj-2	98	24	product	product	NOUN
emaj-2	98	25	or	or	CCONJ
emaj-2	98	26	service	service	NOUN
emaj-2	98	27	supplied	supply	VERB
emaj-2	98	28	.	.	PUNCT
emaj-2	99	1	hypothesis	hypothesis	NOUN
emaj-2	99	2	2	2	NUM
emaj-2	99	3	:	:	PUNCT
emaj-2	99	4	h0	h0	PROPN
emaj-2	99	5	:	:	PUNCT
emaj-2	99	6	there	there	PRON
emaj-2	99	7	is	be	VERB
emaj-2	99	8	no	no	DET
emaj-2	99	9	relationship	relationship	NOUN
emaj-2	99	10	between	between	ADP
emaj-2	99	11	implementation	implementation	NOUN
emaj-2	99	12	of	of	ADP
emaj-2	99	13	quality	quality	NOUN
emaj-2	99	14	management	management	NOUN
emaj-2	99	15	practices	practice	NOUN
emaj-2	99	16	and	and	CCONJ
emaj-2	99	17	iso	iso	NOUN
emaj-2	99	18	9000	9000	NUM
emaj-2	99	19	certification	certification	NOUN
emaj-2	99	20	.	.	PUNCT
emaj-2	100	1	h1	h1	PROPN
emaj-2	100	2	:	:	PUNCT
emaj-2	100	3	there	there	PRON
emaj-2	100	4	is	be	VERB
emaj-2	100	5	a	a	DET
emaj-2	100	6	relationship	relationship	NOUN
emaj-2	100	7	between	between	ADP
emaj-2	100	8	implementation	implementation	NOUN
emaj-2	100	9	of	of	ADP
emaj-2	100	10	quality	quality	NOUN
emaj-2	100	11	management	management	NOUN
emaj-2	100	12	practices	practice	NOUN
emaj-2	100	13	and	and	CCONJ
emaj-2	100	14	iso	iso	NOUN
emaj-2	100	15	9000	9000	NUM
emaj-2	100	16	certification	certification	NOUN
emaj-2	100	17	.	.	PUNCT
emaj-2	101	1	3.2.1	3.2.1	NUM
emaj-2	101	2	evaluation	evaluation	NOUN
emaj-2	101	3	of	of	ADP
emaj-2	101	4	hypothesis	hypothesis	NOUN
emaj-2	101	5	1	1	NUM
emaj-2	101	6	:	:	PUNCT
emaj-2	101	7	according	accord	VERB
emaj-2	101	8	to	to	ADP
emaj-2	101	9	table	table	NOUN
emaj-2	101	10	iii	iii	PROPN
emaj-2	101	11	(	(	PUNCT
emaj-2	101	12	anova	anova	PROPN
emaj-2	101	13	table	table	NOUN
emaj-2	101	14	)	)	PUNCT
emaj-2	101	15	)	)	PUNCT
emaj-2	102	1	the	the	DET
emaj-2	102	2	significance	significance	NOUN
emaj-2	102	3	value	value	NOUN
emaj-2	102	4	(	(	PUNCT
emaj-2	102	5	0.068	0.068	NUM
emaj-2	102	6	)	)	PUNCT
emaj-2	102	7	is	be	AUX
emaj-2	102	8	slightly	slightly	ADV
emaj-2	102	9	greater	great	ADJ
emaj-2	102	10	than	than	ADP
emaj-2	102	11	0.05	0.05	NUM
emaj-2	102	12	,	,	PUNCT
emaj-2	102	13	which	which	PRON
emaj-2	102	14	means	mean	VERB
emaj-2	102	15	that	that	SCONJ
emaj-2	102	16	the	the	DET
emaj-2	102	17	independent	independent	ADJ
emaj-2	102	18	variables	variable	NOUN
emaj-2	102	19	(	(	PUNCT
emaj-2	102	20	factors	factor	NOUN
emaj-2	102	21	)	)	PUNCT
emaj-2	102	22	do	do	AUX
emaj-2	102	23	not	not	PART
emaj-2	102	24	explain	explain	VERB
emaj-2	102	25	the	the	DET
emaj-2	102	26	total	total	ADJ
emaj-2	102	27	variation	variation	NOUN
emaj-2	102	28	very	very	ADV
emaj-2	102	29	well	well	ADV
emaj-2	102	30	according	accord	VERB
emaj-2	102	31	to	to	ADP
emaj-2	102	32	the	the	DET
emaj-2	102	33	dependent	dependent	ADJ
emaj-2	102	34	variable	variable	NOUN
emaj-2	102	35	(	(	PUNCT
emaj-2	102	36	belief	belief	NOUN
emaj-2	102	37	in	in	ADP
emaj-2	102	38	iso	iso	NOUN
emaj-2	102	39	guaranteeing	guarantee	VERB
emaj-2	102	40	quality	quality	NOUN
emaj-2	102	41	)	)	PUNCT
emaj-2	102	42	.	.	PUNCT
emaj-2	103	1	table	table	NOUN
emaj-2	103	2	iii	iii	PROPN
emaj-2	103	3	:	:	PUNCT
emaj-2	103	4	anova	anova	PROPN
emaj-2	103	5	table	table	NOUN
emaj-2	103	6	for	for	ADP
emaj-2	103	7	banks	bank	NOUN
emaj-2	103	8	’	'	PUNCT
emaj-2	103	9	belief	belief	NOUN
emaj-2	103	10	in	in	ADP
emaj-2	103	11	iso	iso	NOUN
emaj-2	103	12	certificate	certificate	NOUN
emaj-2	103	13	guaranteeing	guarantee	VERB
emaj-2	103	14	quality	quality	NOUN
emaj-2	103	15	.	.	PUNCT
emaj-2	104	1	anovab	anovab	NOUN
emaj-2	104	2	1.650	1.650	NUM
emaj-2	104	3	11	11	NUM
emaj-2	104	4	.150	.150	NUM
emaj-2	104	5	2.022	2.022	NUM
emaj-2	104	6	.068a	.068a	PROPN
emaj-2	104	7	1.929	1.929	NUM
emaj-2	104	8	26	26	NUM
emaj-2	104	9	7.419e-02	7.419e-02	NUM
emaj-2	104	10	3.579	3.579	NUM
emaj-2	104	11	37	37	NUM
emaj-2	104	12	regression	regression	NOUN
emaj-2	104	13	residual	residual	ADJ
emaj-2	104	14	total	total	ADJ
emaj-2	104	15	model	model	NOUN
emaj-2	104	16	1	1	NUM
emaj-2	104	17	sum	sum	NOUN
emaj-2	104	18	of	of	ADP
emaj-2	104	19	squares	square	NOUN
emaj-2	104	20	df	df	PROPN
emaj-2	104	21	mean	mean	PROPN
emaj-2	104	22	square	square	PROPN
emaj-2	104	23	f	f	PROPN
emaj-2	104	24	sig	sig	PROPN
emaj-2	104	25	.	.	PUNCT
emaj-2	105	1	predictors	predictor	NOUN
emaj-2	105	2	:	:	PUNCT
emaj-2	105	3	(	(	PUNCT
emaj-2	105	4	constant	constant	ADJ
emaj-2	105	5	)	)	PUNCT
emaj-2	105	6	,	,	PUNCT
emaj-2	105	7	regr	regr	PROPN
emaj-2	105	8	f	f	PROPN
emaj-2	105	9	actor	actor	NOUN
emaj-2	105	10	score	score	VERB
emaj-2	105	11	11	11	NUM
emaj-2	105	12	for	for	ADP
emaj-2	105	13	analysis	analysis	NOUN
emaj-2	105	14	1	1	NUM
emaj-2	105	15	,	,	PUNCT
emaj-2	105	16	regr	regr	ADJ
emaj-2	105	17	factor	factor	NOUN
emaj-2	105	18	score	score	NOUN
emaj-2	105	19	10	10	NUM
emaj-2	105	20	f	f	NOUN
emaj-2	105	21	or	or	CCONJ
emaj-2	105	22	analy	analy	VERB
emaj-2	105	23	sis	sis	NOUN
emaj-2	105	24	1	1	NUM
emaj-2	105	25	,	,	PUNCT
emaj-2	105	26	regr	regr	PROPN
emaj-2	105	27	f	f	PROPN
emaj-2	105	28	actor	actor	NOUN
emaj-2	105	29	score	score	NOUN
emaj-2	105	30	9	9	NUM
emaj-2	105	31	f	f	NOUN
emaj-2	105	32	or	or	CCONJ
emaj-2	105	33	analysis	analysis	NOUN
emaj-2	105	34	1	1	NUM
emaj-2	105	35	,	,	PUNCT
emaj-2	105	36	regr	regr	PROPN
emaj-2	105	37	f	f	PROPN
emaj-2	105	38	actor	actor	NOUN
emaj-2	105	39	score	score	NOUN
emaj-2	105	40	8	8	NUM
emaj-2	105	41	f	f	NOUN
emaj-2	105	42	or	or	CCONJ
emaj-2	105	43	analy	analy	VERB
emaj-2	105	44	sis	sis	NOUN
emaj-2	105	45	1	1	NUM
emaj-2	105	46	,	,	PUNCT
emaj-2	105	47	regr	regr	PROPN
emaj-2	105	48	f	f	PROPN
emaj-2	105	49	actor	actor	NOUN
emaj-2	105	50	score	score	VERB
emaj-2	105	51	7	7	NUM
emaj-2	105	52	f	f	NOUN
emaj-2	105	53	or	or	CCONJ
emaj-2	105	54	analysis	analysis	NOUN
emaj-2	105	55	1	1	NUM
emaj-2	105	56	,	,	PUNCT
emaj-2	105	57	regr	regr	PROPN
emaj-2	105	58	f	f	PROPN
emaj-2	105	59	actor	actor	NOUN
emaj-2	105	60	score	score	VERB
emaj-2	105	61	6	6	NUM
emaj-2	105	62	for	for	ADP
emaj-2	105	63	analysis	analysis	NOUN
emaj-2	105	64	1	1	NUM
emaj-2	105	65	,	,	PUNCT
emaj-2	105	66	regr	regr	PROPN
emaj-2	105	67	f	f	PROPN
emaj-2	105	68	actor	actor	NOUN
emaj-2	105	69	score	score	VERB
emaj-2	105	70	5	5	NUM
emaj-2	105	71	f	f	NOUN
emaj-2	105	72	or	or	CCONJ
emaj-2	105	73	analysis	analysis	NOUN
emaj-2	105	74	1	1	NUM
emaj-2	105	75	,	,	PUNCT
emaj-2	105	76	regr	regr	PROPN
emaj-2	105	77	f	f	PROPN
emaj-2	105	78	actor	actor	NOUN
emaj-2	105	79	score	score	VERB
emaj-2	105	80	4	4	NUM
emaj-2	105	81	for	for	ADP
emaj-2	105	82	analysis	analysis	NOUN
emaj-2	105	83	1	1	NUM
emaj-2	105	84	,	,	PUNCT
emaj-2	105	85	regr	regr	PROPN
emaj-2	105	86	f	f	PROPN
emaj-2	105	87	actor	actor	NOUN
emaj-2	105	88	score	score	VERB
emaj-2	105	89	3	3	NUM
emaj-2	105	90	f	f	NOUN
emaj-2	105	91	or	or	CCONJ
emaj-2	105	92	analysis	analysis	NOUN
emaj-2	105	93	1	1	NUM
emaj-2	105	94	,	,	PUNCT
emaj-2	105	95	regr	regr	PROPN
emaj-2	105	96	f	f	PROPN
emaj-2	105	97	actor	actor	NOUN
emaj-2	105	98	score	score	NOUN
emaj-2	105	99	2	2	NUM
emaj-2	105	100	for	for	ADP
emaj-2	105	101	analysis	analysis	NOUN
emaj-2	105	102	1	1	NUM
emaj-2	105	103	,	,	PUNCT
emaj-2	105	104	regr	regr	PROPN
emaj-2	105	105	f	f	PROPN
emaj-2	105	106	actor	actor	NOUN
emaj-2	105	107	score	score	VERB
emaj-2	105	108	1	1	NUM
emaj-2	105	109	f	f	NOUN
emaj-2	105	110	or	or	CCONJ
emaj-2	105	111	analysis	analysis	NOUN
emaj-2	105	112	1	1	NUM
emaj-2	105	113	a.	a.	NOUN
emaj-2	105	114	dependent	dependent	ADJ
emaj-2	105	115	variable	variable	NOUN
emaj-2	105	116	:	:	PUNCT
emaj-2	105	117	beleif	beleif	NOUN
emaj-2	105	118	in	in	ADP
emaj-2	105	119	isob	isob	NOUN
emaj-2	105	120	.	.	PUNCT
emaj-2	106	1	hatice	hatice	NOUN
emaj-2	106	2	akdağ	akdağ	NOUN
emaj-2	106	3	ph.d	ph.d	PROPN
emaj-2	106	4	p	p	PROPN
emaj-2	106	5	a	a	DET
emaj-2	106	6	g	g	NOUN
emaj-2	106	7	e	e	NOUN
emaj-2	106	8	|	|	ADV
emaj-2	106	9	18	18	NUM
emaj-2	106	10	|	|	ADV
emaj-2	106	11	emerging	emerge	VERB
emaj-2	106	12	markets	market	NOUN
emaj-2	106	13	journal	journal	NOUN
emaj-2	106	14	volume	volume	NOUN
emaj-2	106	15	1	1	NUM
emaj-2	106	16	(	(	PUNCT
emaj-2	106	17	2011	2011	NUM
emaj-2	106	18	)	)	PUNCT
emaj-2	106	19	|	|	ADV
emaj-2	106	20	issn	issn	VERB
emaj-2	106	21	2158	2158	NUM
emaj-2	106	22	-	-	SYM
emaj-2	106	23	8708	8708	NUM
emaj-2	106	24	(	(	PUNCT
emaj-2	106	25	online	online	NOUN
emaj-2	106	26	)	)	PUNCT
emaj-2	106	27	|	|	ADV
emaj-2	106	28	doi	doi	X
emaj-2	106	29	10.5195	10.5195	NUM
emaj-2	106	30	/	/	SYM
emaj-2	106	31	emaj.2011.2	emaj.2011.2	PROPN
emaj-2	106	32	|	|	ADV
emaj-2	106	33	http://emaj.pitt.edu	http://emaj.pitt.edu	VERB
emaj-2	106	34	according	accord	VERB
emaj-2	106	35	to	to	ADP
emaj-2	106	36	the	the	DET
emaj-2	106	37	coefficients	coefficient	NOUN
emaj-2	106	38	table	table	NOUN
emaj-2	106	39	shown	show	VERB
emaj-2	106	40	in	in	ADP
emaj-2	106	41	table	table	NOUN
emaj-2	106	42	iv	iv	ADP
emaj-2	106	43	,	,	PUNCT
emaj-2	106	44	factor	factor	NOUN
emaj-2	106	45	5	5	NUM
emaj-2	106	46	,	,	PUNCT
emaj-2	106	47	factor	factor	NOUN
emaj-2	106	48	9	9	NUM
emaj-2	106	49	has	have	VERB
emaj-2	106	50	a	a	DET
emaj-2	106	51	t	t	NOUN
emaj-2	106	52	-	-	PUNCT
emaj-2	106	53	value	value	NOUN
emaj-2	106	54	greater	great	ADJ
emaj-2	106	55	than	than	ADP
emaj-2	106	56	+2	+2	PROPN
emaj-2	106	57	and	and	CCONJ
emaj-2	106	58	factor	factor	NOUN
emaj-2	106	59	8	8	NUM
emaj-2	106	60	has	have	VERB
emaj-2	106	61	a	a	DET
emaj-2	106	62	t	t	NOUN
emaj-2	106	63	-	-	PUNCT
emaj-2	106	64	value	value	NOUN
emaj-2	106	65	greater	great	ADJ
emaj-2	106	66	than	than	ADP
emaj-2	106	67	–	–	PUNCT
emaj-2	106	68	2	2	NUM
emaj-2	106	69	.	.	X
emaj-2	106	70	factor	factor	NOUN
emaj-2	106	71	5	5	NUM
emaj-2	106	72	relates	relate	VERB
emaj-2	106	73	to	to	ADP
emaj-2	106	74	strategic	strategic	ADJ
emaj-2	106	75	planning	planning	NOUN
emaj-2	106	76	and	and	CCONJ
emaj-2	106	77	quality	quality	NOUN
emaj-2	106	78	results	result	NOUN
emaj-2	106	79	,	,	PUNCT
emaj-2	106	80	which	which	PRON
emaj-2	106	81	infer	infer	VERB
emaj-2	106	82	that	that	SCONJ
emaj-2	106	83	they	they	PRON
emaj-2	106	84	do	do	VERB
emaj-2	106	85	strategic	strategic	ADJ
emaj-2	106	86	planning	planning	NOUN
emaj-2	106	87	,	,	PUNCT
emaj-2	106	88	and	and	CCONJ
emaj-2	106	89	they	they	PRON
emaj-2	106	90	do	do	AUX
emaj-2	106	91	compare	compare	VERB
emaj-2	106	92	their	their	PRON
emaj-2	106	93	quality	quality	NOUN
emaj-2	106	94	results	result	NOUN
emaj-2	106	95	with	with	ADP
emaj-2	106	96	their	their	PRON
emaj-2	106	97	competitors	competitor	NOUN
emaj-2	106	98	.	.	PUNCT
emaj-2	107	1	factor	factor	NOUN
emaj-2	107	2	9	9	NUM
emaj-2	107	3	is	be	AUX
emaj-2	107	4	related	relate	VERB
emaj-2	107	5	with	with	ADP
emaj-2	107	6	information	information	NOUN
emaj-2	107	7	analysis	analysis	NOUN
emaj-2	107	8	and	and	CCONJ
emaj-2	107	9	it	it	PRON
emaj-2	107	10	states	state	VERB
emaj-2	107	11	that	that	SCONJ
emaj-2	107	12	they	they	PRON
emaj-2	107	13	regularly	regularly	ADV
emaj-2	107	14	review	review	VERB
emaj-2	107	15	quality	quality	NOUN
emaj-2	107	16	performance	performance	NOUN
emaj-2	107	17	of	of	ADP
emaj-2	107	18	their	their	PRON
emaj-2	107	19	service	service	NOUN
emaj-2	107	20	.	.	PUNCT
emaj-2	108	1	on	on	ADP
emaj-2	108	2	the	the	DET
emaj-2	108	3	other	other	ADJ
emaj-2	108	4	hand	hand	NOUN
emaj-2	108	5	factor	factor	NOUN
emaj-2	108	6	8	8	NUM
emaj-2	108	7	is	be	AUX
emaj-2	108	8	related	relate	VERB
emaj-2	108	9	with	with	ADP
emaj-2	108	10	leadership	leadership	NOUN
emaj-2	108	11	,	,	PUNCT
emaj-2	108	12	which	which	PRON
emaj-2	108	13	indicates	indicate	VERB
emaj-2	108	14	that	that	SCONJ
emaj-2	108	15	they	they	PRON
emaj-2	108	16	are	be	AUX
emaj-2	108	17	trained	train	VERB
emaj-2	108	18	for	for	ADP
emaj-2	108	19	total	total	ADJ
emaj-2	108	20	quality	quality	NOUN
emaj-2	108	21	management	management	NOUN
emaj-2	108	22	.	.	PUNCT
emaj-2	109	1	these	these	DET
emaj-2	109	2	three	three	NUM
emaj-2	109	3	factors	factor	NOUN
emaj-2	109	4	are	be	AUX
emaj-2	109	5	contributing	contribute	VERB
emaj-2	109	6	to	to	ADP
emaj-2	109	7	the	the	DET
emaj-2	109	8	11.946	11.946	NUM
emaj-2	109	9	%	%	NOUN
emaj-2	109	10	variance	variance	NOUN
emaj-2	109	11	totally	totally	ADV
emaj-2	109	12	.	.	PUNCT
emaj-2	110	1	the	the	DET
emaj-2	110	2	estimated	estimate	VERB
emaj-2	110	3	regression	regression	NOUN
emaj-2	110	4	equation	equation	NOUN
emaj-2	110	5	for	for	ADP
emaj-2	110	6	banks	bank	NOUN
emaj-2	110	7	believing	believe	VERB
emaj-2	110	8	in	in	ADP
emaj-2	110	9	iso	iso	NOUN
emaj-2	110	10	certificate	certificate	NOUN
emaj-2	110	11	guaranteeing	guarantee	VERB
emaj-2	110	12	quality	quality	NOUN
emaj-2	110	13	is	be	AUX
emaj-2	110	14	:	:	PUNCT
emaj-2	110	15	belief	belief	NOUN
emaj-2	110	16	in	in	ADP
emaj-2	110	17	iso=	iso=	PROPN
emaj-2	110	18	1.105	1.105	NUM
emaj-2	110	19	+	+	CCONJ
emaj-2	110	20	(	(	PUNCT
emaj-2	110	21	0.111f5	0.111f5	NUM
emaj-2	110	22	-	-	PUNCT
emaj-2	110	23	9.12e02f8	9.12e02f8	NOUN
emaj-2	110	24	+	+	NOUN
emaj-2	110	25	0.119f9	0.119f9	NOUN
emaj-2	110	26	)	)	PUNCT
emaj-2	110	27	coefficientsa	coefficientsa	NOUN
emaj-2	110	28	1.105	1.105	NUM
emaj-2	110	29	.044	.044	NUM
emaj-2	111	1	25.015	25.015	NUM
emaj-2	111	2	.000	.000	NUM
emaj-2	111	3	4.927e-02	4.927e-02	NUM
emaj-2	111	4	.045	.045	NUM
emaj-2	111	5	.158	.158	NUM
emaj-2	112	1	1.100	1.100	NUM
emaj-2	112	2	.281	.281	NUM
emaj-2	112	3	1.724e-02	1.724e-02	NUM
emaj-2	112	4	.045	.045	NUM
emaj-2	112	5	.055	.055	NUM
emaj-2	112	6	.385	.385	NUM
emaj-2	112	7	.703	.703	NUM
emaj-2	112	8	5.935e-02	5.935e-02	NUM
emaj-2	112	9	.045	.045	NUM
emaj-2	112	10	.191	.191	NUM
emaj-2	112	11	1.325	1.325	NUM
emaj-2	112	12	.197	.197	NUM
emaj-2	112	13	-4.97e-02	-4.97e-02	PROPN
emaj-2	112	14	.045	.045	NUM
emaj-2	112	15	-.160	-.160	PROPN
emaj-2	112	16	-1.110	-1.110	PROPN
emaj-2	112	17	.277	.277	NUM
emaj-2	112	18	.111	.111	NUM
emaj-2	112	19	.045	.045	NUM
emaj-2	112	20	.355	.355	NUM
emaj-2	112	21	2.469	2.469	NUM
emaj-2	112	22	.020	.020	NUM
emaj-2	112	23	-5.77e-03	-5.77e-03	VERB
emaj-2	112	24	.045	.045	NUM
emaj-2	112	25	-.019	-.019	PROPN
emaj-2	113	1	-.129	-.129	PROPN
emaj-2	113	2	.898	.898	PUNCT
emaj-2	114	1	-1.66e-02	-1.66e-02	PROPN
emaj-2	114	2	.045	.045	NUM
emaj-2	114	3	-.053	-.053	PROPN
emaj-2	114	4	-.371	-.371	PROPN
emaj-2	114	5	.714	.714	NUM
emaj-2	114	6	-9.12e-02	-9.12e-02	PROPN
emaj-2	114	7	.045	.045	NUM
emaj-2	114	8	-.293	-.293	PROPN
emaj-2	114	9	-2.036	-2.036	PROPN
emaj-2	114	10	.052	.052	NUM
emaj-2	114	11	.119	.119	NUM
emaj-2	114	12	.045	.045	NUM
emaj-2	114	13	.382	.382	NUM
emaj-2	114	14	2.656	2.656	NUM
emaj-2	114	15	.013	.013	NUM
emaj-2	114	16	-2.87e-02	-2.87e-02	PROPN
emaj-2	114	17	.045	.045	NUM
emaj-2	114	18	-.092	-.092	PROPN
emaj-2	115	1	-.640	-.640	PROPN
emaj-2	115	2	.528	.528	NUM
emaj-2	115	3	8.746e-03	8.746e-03	NUM
emaj-2	115	4	.045	.045	NUM
emaj-2	115	5	.028	.028	NUM
emaj-2	115	6	.195	.195	NUM
emaj-2	115	7	.847	.847	NUM
emaj-2	116	1	(	(	PUNCT
emaj-2	116	2	constant	constant	ADJ
emaj-2	116	3	)	)	PUNCT
emaj-2	116	4	regr	regr	ADJ
emaj-2	116	5	factor	factor	NOUN
emaj-2	116	6	score	score	NOUN
emaj-2	116	7	1	1	NUM
emaj-2	116	8	f	f	NOUN
emaj-2	116	9	or	or	CCONJ
emaj-2	116	10	analy	analy	PROPN
emaj-2	116	11	sis	sis	NOUN
emaj-2	116	12	1	1	NUM
emaj-2	116	13	regr	regr	ADJ
emaj-2	116	14	factor	factor	NOUN
emaj-2	116	15	score	score	NOUN
emaj-2	116	16	2	2	NUM
emaj-2	116	17	f	f	NOUN
emaj-2	116	18	or	or	CCONJ
emaj-2	116	19	analy	analy	VERB
emaj-2	116	20	sis	sis	NOUN
emaj-2	116	21	1	1	NUM
emaj-2	116	22	regr	regr	ADJ
emaj-2	116	23	factor	factor	NOUN
emaj-2	116	24	score	score	NOUN
emaj-2	116	25	3	3	NUM
emaj-2	116	26	f	f	NOUN
emaj-2	116	27	or	or	CCONJ
emaj-2	116	28	analy	analy	PROPN
emaj-2	116	29	sis	sis	NOUN
emaj-2	116	30	1	1	NUM
emaj-2	116	31	regr	regr	ADJ
emaj-2	116	32	factor	factor	NOUN
emaj-2	116	33	score	score	NOUN
emaj-2	116	34	4	4	NUM
emaj-2	116	35	f	f	NOUN
emaj-2	116	36	or	or	CCONJ
emaj-2	116	37	analy	analy	VERB
emaj-2	116	38	sis	sis	NOUN
emaj-2	116	39	1	1	NUM
emaj-2	116	40	regr	regr	ADJ
emaj-2	116	41	factor	factor	NOUN
emaj-2	116	42	score	score	NOUN
emaj-2	116	43	5	5	NUM
emaj-2	116	44	f	f	NOUN
emaj-2	116	45	or	or	CCONJ
emaj-2	116	46	analy	analy	PROPN
emaj-2	116	47	sis	sis	NOUN
emaj-2	116	48	1	1	NUM
emaj-2	116	49	regr	regr	ADJ
emaj-2	116	50	factor	factor	NOUN
emaj-2	116	51	score	score	VERB
emaj-2	116	52	6	6	NUM
emaj-2	116	53	f	f	NOUN
emaj-2	116	54	or	or	CCONJ
emaj-2	116	55	analy	analy	PROPN
emaj-2	116	56	sis	sis	NOUN
emaj-2	116	57	1	1	NUM
emaj-2	116	58	regr	regr	ADJ
emaj-2	116	59	factor	factor	NOUN
emaj-2	116	60	score	score	VERB
emaj-2	116	61	7	7	NUM
emaj-2	116	62	f	f	NOUN
emaj-2	116	63	or	or	CCONJ
emaj-2	116	64	analy	analy	VERB
emaj-2	116	65	sis	sis	NOUN
emaj-2	116	66	1	1	NUM
emaj-2	116	67	regr	regr	ADJ
emaj-2	116	68	factor	factor	NOUN
emaj-2	116	69	score	score	NOUN
emaj-2	116	70	8	8	NUM
emaj-2	116	71	f	f	NOUN
emaj-2	116	72	or	or	CCONJ
emaj-2	116	73	analy	analy	PROPN
emaj-2	116	74	sis	sis	NOUN
emaj-2	116	75	1	1	NUM
emaj-2	116	76	regr	regr	ADJ
emaj-2	116	77	factor	factor	NOUN
emaj-2	116	78	score	score	NOUN
emaj-2	116	79	9	9	NUM
emaj-2	116	80	f	f	NOUN
emaj-2	116	81	or	or	CCONJ
emaj-2	116	82	analy	analy	VERB
emaj-2	116	83	sis	sis	NOUN
emaj-2	116	84	1	1	NUM
emaj-2	116	85	regr	regr	ADJ
emaj-2	116	86	factor	factor	NOUN
emaj-2	116	87	score	score	NOUN
emaj-2	116	88	10	10	NUM
emaj-2	116	89	f	f	NOUN
emaj-2	116	90	or	or	CCONJ
emaj-2	116	91	analy	analy	PROPN
emaj-2	116	92	sis	sis	NOUN
emaj-2	116	93	1	1	NUM
emaj-2	116	94	regr	regr	ADJ
emaj-2	116	95	factor	factor	NOUN
emaj-2	116	96	score	score	VERB
emaj-2	116	97	11	11	NUM
emaj-2	116	98	f	f	NOUN
emaj-2	116	99	or	or	CCONJ
emaj-2	116	100	analy	analy	PROPN
emaj-2	116	101	sis	sis	NOUN
emaj-2	116	102	1	1	NUM
emaj-2	116	103	model	model	NOUN
emaj-2	116	104	1	1	NUM
emaj-2	116	105	b	b	NOUN
emaj-2	116	106	std	std	PROPN
emaj-2	116	107	.	.	NOUN
emaj-2	116	108	error	error	NOUN
emaj-2	116	109	unstandardized	unstandardize	VERB
emaj-2	116	110	coef	coef	PROPN
emaj-2	116	111	f	f	PROPN
emaj-2	116	112	icients	icient	VERB
emaj-2	116	113	beta	beta	PROPN
emaj-2	116	114	standardi	standardi	PROPN
emaj-2	116	115	zed	zed	PROPN
emaj-2	117	1	coef	coef	PROPN
emaj-2	118	1	f	f	PROPN
emaj-2	118	2	icien	icien	PROPN
emaj-2	118	3	ts	ts	ADP
emaj-2	118	4	t	t	PROPN
emaj-2	118	5	sig	sig	PROPN
emaj-2	118	6	.	.	PUNCT
emaj-2	119	1	dependent	dependent	ADJ
emaj-2	119	2	variable	variable	NOUN
emaj-2	119	3	:	:	PUNCT
emaj-2	119	4	beleif	beleif	NOUN
emaj-2	119	5	in	in	ADP
emaj-2	119	6	isoa	isoa	PROPN
emaj-2	119	7	.	.	PUNCT
emaj-2	120	1	introducing	introduce	VERB
emaj-2	120	2	iso	iso	NOUN
emaj-2	120	3	9000	9000	NUM
emaj-2	120	4	to	to	ADP
emaj-2	120	5	the	the	DET
emaj-2	120	6	kazakhstan	kazakhstan	PROPN
emaj-2	120	7	banking	banking	NOUN
emaj-2	120	8	industry	industry	NOUN
emaj-2	120	9	:	:	PUNCT
emaj-2	120	10	a	a	DET
emaj-2	120	11	case	case	NOUN
emaj-2	120	12	study	study	VERB
emaj-2	120	13	emerging	emerge	VERB
emaj-2	120	14	markets	market	NOUN
emaj-2	120	15	journal	journal	NOUN
emaj-2	121	1	|	|	ADV
emaj-2	121	2	p	p	NOUN
emaj-2	122	1	a	a	DET
emaj-2	122	2	g	g	NOUN
emaj-2	122	3	e	e	NOUN
emaj-2	122	4	|	|	ADV
emaj-2	122	5	19	19	NUM
emaj-2	122	6	volume	volume	NOUN
emaj-2	122	7	1	1	NUM
emaj-2	122	8	(	(	PUNCT
emaj-2	122	9	2011	2011	NUM
emaj-2	122	10	)	)	PUNCT
emaj-2	122	11	|	|	ADV
emaj-2	122	12	issn	issn	VERB
emaj-2	122	13	2158	2158	NUM
emaj-2	122	14	-	-	SYM
emaj-2	122	15	8708	8708	NUM
emaj-2	122	16	(	(	PUNCT
emaj-2	122	17	online	online	NOUN
emaj-2	122	18	)	)	PUNCT
emaj-2	122	19	|	|	ADV
emaj-2	122	20	doi	doi	X
emaj-2	122	21	10.5195	10.5195	NUM
emaj-2	122	22	/	/	SYM
emaj-2	122	23	emaj.2011.2	emaj.2011.2	NOUN
emaj-2	122	24	|	|	NOUN
emaj-2	122	25	http://emaj.pitt.edu	http://emaj.pitt.edu	NOUN
emaj-2	122	26	table	table	NOUN
emaj-2	122	27	iv	iv	NUM
emaj-2	122	28	:	:	PUNCT
emaj-2	122	29	coefficients	coefficient	NOUN
emaj-2	122	30	table	table	NOUN
emaj-2	122	31	for	for	ADP
emaj-2	122	32	banks	bank	NOUN
emaj-2	122	33	belief	belief	NOUN
emaj-2	122	34	in	in	ADP
emaj-2	122	35	iso	iso	NOUN
emaj-2	122	36	certificate	certificate	NOUN
emaj-2	122	37	guaranteeing	guarantee	VERB
emaj-2	122	38	quality	quality	NOUN
emaj-2	122	39	.	.	PUNCT
emaj-2	123	1	3.2.2	3.2.2	NUM
emaj-2	123	2	evaluation	evaluation	NOUN
emaj-2	123	3	of	of	ADP
emaj-2	123	4	hypothesis	hypothesis	NOUN
emaj-2	123	5	2	2	NUM
emaj-2	123	6	:	:	PUNCT
emaj-2	123	7	the	the	DET
emaj-2	123	8	second	second	ADJ
emaj-2	123	9	hypothesis	hypothesis	NOUN
emaj-2	123	10	was	be	AUX
emaj-2	123	11	tested	test	VERB
emaj-2	123	12	by	by	ADP
emaj-2	123	13	using	use	VERB
emaj-2	123	14	multiple	multiple	ADJ
emaj-2	123	15	regression	regression	NOUN
emaj-2	123	16	analysis	analysis	NOUN
emaj-2	123	17	but	but	CCONJ
emaj-2	123	18	unfortunately	unfortunately	ADV
emaj-2	123	19	as	as	SCONJ
emaj-2	123	20	there	there	PRON
emaj-2	123	21	is	be	VERB
emaj-2	123	22	no	no	DET
emaj-2	123	23	bank	bank	NOUN
emaj-2	123	24	certified	certify	VERB
emaj-2	123	25	by	by	ADP
emaj-2	123	26	iso	iso	NOUN
emaj-2	123	27	the	the	DET
emaj-2	123	28	test	test	NOUN
emaj-2	123	29	was	be	AUX
emaj-2	123	30	deleted	delete	VERB
emaj-2	123	31	and	and	CCONJ
emaj-2	123	32	the	the	DET
emaj-2	123	33	statistics	statistic	NOUN
emaj-2	123	34	could	could	AUX
emaj-2	123	35	not	not	PART
emaj-2	123	36	be	be	AUX
emaj-2	123	37	computed	compute	VERB
emaj-2	123	38	.	.	PUNCT
emaj-2	124	1	iv	iv	X
emaj-2	124	2	.	.	PUNCT
emaj-2	124	3	conclusion	conclusion	NOUN
emaj-2	124	4	and	and	CCONJ
emaj-2	124	5	implication	implication	NOUN
emaj-2	124	6	for	for	ADP
emaj-2	124	7	further	further	ADJ
emaj-2	124	8	research	research	NOUN
emaj-2	124	9	the	the	DET
emaj-2	124	10	aim	aim	NOUN
emaj-2	124	11	of	of	ADP
emaj-2	124	12	this	this	DET
emaj-2	124	13	paper	paper	NOUN
emaj-2	124	14	was	be	AUX
emaj-2	124	15	to	to	PART
emaj-2	124	16	explore	explore	VERB
emaj-2	124	17	the	the	DET
emaj-2	124	18	best	good	ADJ
emaj-2	124	19	practice	practice	NOUN
emaj-2	124	20	for	for	ADP
emaj-2	124	21	kazakhstan	kazakhstan	PROPN
emaj-2	124	22	banking	banking	NOUN
emaj-2	124	23	industry	industry	NOUN
emaj-2	124	24	.	.	PUNCT
emaj-2	125	1	in	in	ADP
emaj-2	125	2	order	order	NOUN
emaj-2	125	3	to	to	PART
emaj-2	125	4	follow	follow	VERB
emaj-2	125	5	the	the	DET
emaj-2	125	6	aim	aim	NOUN
emaj-2	125	7	three	three	NUM
emaj-2	125	8	important	important	ADJ
emaj-2	125	9	questions	question	NOUN
emaj-2	125	10	were	be	AUX
emaj-2	125	11	analyzed	analyze	VERB
emaj-2	125	12	.	.	PUNCT
emaj-2	126	1	these	these	PRON
emaj-2	126	2	were	be	AUX
emaj-2	126	3	to	to	PART
emaj-2	126	4	determine	determine	VERB
emaj-2	126	5	which	which	DET
emaj-2	126	6	quality	quality	NOUN
emaj-2	126	7	management	management	NOUN
emaj-2	126	8	practices	practice	NOUN
emaj-2	126	9	determine	determine	VERB
emaj-2	126	10	the	the	DET
emaj-2	126	11	bank	bank	NOUN
emaj-2	126	12	’s	’s	PART
emaj-2	126	13	quality	quality	NOUN
emaj-2	126	14	strategy	strategy	NOUN
emaj-2	126	15	,	,	PUNCT
emaj-2	126	16	to	to	PART
emaj-2	126	17	figure	figure	VERB
emaj-2	126	18	out	out	ADP
emaj-2	126	19	the	the	DET
emaj-2	126	20	relationship	relationship	NOUN
emaj-2	126	21	between	between	ADP
emaj-2	126	22	implementation	implementation	NOUN
emaj-2	126	23	of	of	ADP
emaj-2	126	24	quality	quality	NOUN
emaj-2	126	25	management	management	NOUN
emaj-2	126	26	practices	practice	NOUN
emaj-2	126	27	and	and	CCONJ
emaj-2	126	28	believing	believe	VERB
emaj-2	126	29	that	that	SCONJ
emaj-2	126	30	iso	iso	NOUN
emaj-2	126	31	9000	9000	NUM
emaj-2	126	32	certification	certification	NOUN
emaj-2	126	33	guarantees	guarantee	VERB
emaj-2	126	34	the	the	DET
emaj-2	126	35	quality	quality	NOUN
emaj-2	126	36	of	of	ADP
emaj-2	126	37	the	the	DET
emaj-2	126	38	product	product	NOUN
emaj-2	126	39	or	or	CCONJ
emaj-2	126	40	service	service	NOUN
emaj-2	126	41	supplied	supply	VERB
emaj-2	126	42	and	and	CCONJ
emaj-2	126	43	to	to	PART
emaj-2	126	44	find	find	VERB
emaj-2	126	45	the	the	DET
emaj-2	126	46	relationship	relationship	NOUN
emaj-2	126	47	between	between	ADP
emaj-2	126	48	implementation	implementation	NOUN
emaj-2	126	49	of	of	ADP
emaj-2	126	50	quality	quality	NOUN
emaj-2	126	51	management	management	NOUN
emaj-2	126	52	practices	practice	NOUN
emaj-2	126	53	and	and	CCONJ
emaj-2	126	54	iso	iso	NOUN
emaj-2	126	55	9000	9000	NUM
emaj-2	126	56	certification	certification	NOUN
emaj-2	126	57	.	.	PUNCT
emaj-2	127	1	the	the	DET
emaj-2	127	2	first	first	ADJ
emaj-2	127	3	question	question	NOUN
emaj-2	127	4	was	be	AUX
emaj-2	127	5	answered	answer	VERB
emaj-2	127	6	by	by	ADP
emaj-2	127	7	using	use	VERB
emaj-2	127	8	the	the	DET
emaj-2	127	9	factor	factor	NOUN
emaj-2	127	10	analysis	analysis	NOUN
emaj-2	127	11	.	.	PUNCT
emaj-2	128	1	factor	factor	NOUN
emaj-2	128	2	analysis	analysis	NOUN
emaj-2	128	3	reduced	reduce	VERB
emaj-2	128	4	the	the	DET
emaj-2	128	5	42	42	NUM
emaj-2	128	6	quality	quality	NOUN
emaj-2	128	7	management	management	NOUN
emaj-2	128	8	practices	practice	NOUN
emaj-2	128	9	into	into	ADP
emaj-2	128	10	11	11	NUM
emaj-2	128	11	important	important	ADJ
emaj-2	128	12	factors	factor	NOUN
emaj-2	128	13	,	,	PUNCT
emaj-2	128	14	which	which	PRON
emaj-2	128	15	were	be	AUX
emaj-2	128	16	used	use	VERB
emaj-2	128	17	to	to	PART
emaj-2	128	18	determine	determine	VERB
emaj-2	128	19	which	which	DET
emaj-2	128	20	quality	quality	NOUN
emaj-2	128	21	management	management	NOUN
emaj-2	128	22	practices	practice	NOUN
emaj-2	128	23	determine	determine	VERB
emaj-2	128	24	the	the	DET
emaj-2	128	25	bank	bank	NOUN
emaj-2	128	26	’s	’s	PART
emaj-2	128	27	quality	quality	NOUN
emaj-2	128	28	strategy	strategy	NOUN
emaj-2	128	29	.	.	PUNCT
emaj-2	129	1	customer	customer	NOUN
emaj-2	129	2	satisfaction	satisfaction	NOUN
emaj-2	129	3	was	be	AUX
emaj-2	129	4	the	the	DET
emaj-2	129	5	first	first	ADJ
emaj-2	129	6	and	and	CCONJ
emaj-2	129	7	most	most	ADV
emaj-2	129	8	important	important	ADJ
emaj-2	129	9	factor	factor	NOUN
emaj-2	129	10	and	and	CCONJ
emaj-2	129	11	human	human	ADJ
emaj-2	129	12	resources	resource	NOUN
emaj-2	129	13	and	and	CCONJ
emaj-2	129	14	leadership	leadership	NOUN
emaj-2	129	15	the	the	DET
emaj-2	129	16	least	least	ADJ
emaj-2	129	17	.	.	PUNCT
emaj-2	130	1	this	this	PRON
emaj-2	130	2	was	be	AUX
emaj-2	130	3	not	not	PART
emaj-2	130	4	a	a	DET
emaj-2	130	5	common	common	ADJ
emaj-2	130	6	result	result	NOUN
emaj-2	130	7	in	in	ADP
emaj-2	130	8	quality	quality	NOUN
emaj-2	130	9	management	management	NOUN
emaj-2	130	10	.	.	PUNCT
emaj-2	131	1	as	as	SCONJ
emaj-2	131	2	it	it	PRON
emaj-2	131	3	is	be	AUX
emaj-2	131	4	clear	clear	ADJ
emaj-2	131	5	that	that	SCONJ
emaj-2	131	6	leadership	leadership	NOUN
emaj-2	131	7	should	should	AUX
emaj-2	131	8	be	be	AUX
emaj-2	131	9	in	in	ADP
emaj-2	131	10	highest	high	ADJ
emaj-2	131	11	priority	priority	NOUN
emaj-2	131	12	.	.	PUNCT
emaj-2	132	1	the	the	DET
emaj-2	132	2	second	second	ADJ
emaj-2	132	3	and	and	CCONJ
emaj-2	132	4	third	third	ADJ
emaj-2	132	5	questions	question	NOUN
emaj-2	132	6	were	be	AUX
emaj-2	132	7	answered	answer	VERB
emaj-2	132	8	by	by	ADP
emaj-2	132	9	the	the	DET
emaj-2	132	10	multiple	multiple	ADJ
emaj-2	132	11	regression	regression	NOUN
emaj-2	132	12	analysis	analysis	NOUN
emaj-2	132	13	.	.	PUNCT
emaj-2	133	1	two	two	NUM
emaj-2	133	2	hypotheses	hypothesis	NOUN
emaj-2	133	3	were	be	AUX
emaj-2	133	4	used	use	VERB
emaj-2	133	5	to	to	PART
emaj-2	133	6	evaluate	evaluate	VERB
emaj-2	133	7	each	each	DET
emaj-2	133	8	relationship	relationship	NOUN
emaj-2	133	9	stated	state	VERB
emaj-2	133	10	in	in	ADP
emaj-2	133	11	the	the	DET
emaj-2	133	12	paper	paper	NOUN
emaj-2	133	13	.	.	PUNCT
emaj-2	134	1	the	the	DET
emaj-2	134	2	first	first	ADJ
emaj-2	134	3	evaluation	evaluation	NOUN
emaj-2	134	4	from	from	ADP
emaj-2	134	5	multiple	multiple	ADJ
emaj-2	134	6	regression	regression	NOUN
emaj-2	134	7	analysis	analysis	NOUN
emaj-2	134	8	identified	identify	VERB
emaj-2	134	9	that	that	SCONJ
emaj-2	134	10	application	application	NOUN
emaj-2	134	11	of	of	ADP
emaj-2	134	12	the	the	DET
emaj-2	134	13	quality	quality	NOUN
emaj-2	134	14	management	management	NOUN
emaj-2	134	15	practices	practice	NOUN
emaj-2	134	16	slightly	slightly	ADV
emaj-2	134	17	depend	depend	VERB
emaj-2	134	18	on	on	ADP
emaj-2	134	19	the	the	DET
emaj-2	134	20	belief	belief	NOUN
emaj-2	134	21	of	of	ADP
emaj-2	134	22	iso	iso	NOUN
emaj-2	134	23	certificate	certificate	NOUN
emaj-2	134	24	guaranteeing	guarantee	VERB
emaj-2	134	25	quality	quality	NOUN
emaj-2	134	26	.	.	PUNCT
emaj-2	135	1	there	there	PRON
emaj-2	135	2	were	be	VERB
emaj-2	135	3	three	three	NUM
emaj-2	135	4	factors	factor	NOUN
emaj-2	135	5	,	,	PUNCT
emaj-2	135	6	which	which	PRON
emaj-2	135	7	were	be	AUX
emaj-2	135	8	found	find	VERB
emaj-2	135	9	to	to	PART
emaj-2	135	10	have	have	VERB
emaj-2	135	11	relation	relation	NOUN
emaj-2	135	12	with	with	ADP
emaj-2	135	13	this	this	DET
emaj-2	135	14	belief	belief	NOUN
emaj-2	135	15	.	.	PUNCT
emaj-2	136	1	these	these	DET
emaj-2	136	2	factors	factor	NOUN
emaj-2	136	3	were	be	AUX
emaj-2	136	4	strategic	strategic	ADJ
emaj-2	136	5	planning	planning	NOUN
emaj-2	136	6	and	and	CCONJ
emaj-2	136	7	quality	quality	NOUN
emaj-2	136	8	results	result	NOUN
emaj-2	136	9	,	,	PUNCT
emaj-2	136	10	leadership	leadership	NOUN
emaj-2	136	11	and	and	CCONJ
emaj-2	136	12	information	information	NOUN
emaj-2	136	13	analysis	analysis	NOUN
emaj-2	136	14	.	.	PUNCT
emaj-2	137	1	the	the	DET
emaj-2	137	2	rest	rest	NOUN
emaj-2	137	3	had	have	VERB
emaj-2	137	4	no	no	DET
emaj-2	137	5	relationship	relationship	NOUN
emaj-2	137	6	,	,	PUNCT
emaj-2	137	7	where	where	SCONJ
emaj-2	137	8	this	this	PRON
emaj-2	137	9	was	be	AUX
emaj-2	137	10	not	not	PART
emaj-2	137	11	that	that	ADV
emaj-2	137	12	surprising	surprising	ADJ
emaj-2	137	13	as	as	SCONJ
emaj-2	137	14	none	none	NOUN
emaj-2	137	15	of	of	ADP
emaj-2	137	16	the	the	DET
emaj-2	137	17	banks	bank	NOUN
emaj-2	137	18	had	have	VERB
emaj-2	137	19	the	the	DET
emaj-2	137	20	iso	iso	PROPN
emaj-2	137	21	certificate	certificate	NOUN
emaj-2	137	22	which	which	PRON
emaj-2	137	23	means	mean	VERB
emaj-2	137	24	that	that	SCONJ
emaj-2	137	25	they	they	PRON
emaj-2	137	26	are	be	AUX
emaj-2	137	27	not	not	PART
emaj-2	137	28	aware	aware	ADJ
emaj-2	137	29	of	of	ADP
emaj-2	137	30	its	its	PRON
emaj-2	137	31	advantages	advantage	NOUN
emaj-2	137	32	.	.	PUNCT
emaj-2	138	1	the	the	DET
emaj-2	138	2	last	last	ADJ
emaj-2	138	3	question	question	NOUN
emaj-2	138	4	unfortunately	unfortunately	ADV
emaj-2	138	5	could	could	AUX
emaj-2	138	6	not	not	PART
emaj-2	138	7	be	be	AUX
emaj-2	138	8	tested	test	VERB
emaj-2	138	9	,	,	PUNCT
emaj-2	138	10	as	as	SCONJ
emaj-2	138	11	there	there	PRON
emaj-2	138	12	is	be	VERB
emaj-2	138	13	no	no	DET
emaj-2	138	14	bank	bank	NOUN
emaj-2	138	15	certified	certify	VERB
emaj-2	138	16	by	by	ADP
emaj-2	138	17	iso	iso	NOUN
emaj-2	138	18	the	the	DET
emaj-2	138	19	test	test	NOUN
emaj-2	138	20	was	be	AUX
emaj-2	138	21	deleted	delete	VERB
emaj-2	138	22	and	and	CCONJ
emaj-2	138	23	the	the	DET
emaj-2	138	24	statistics	statistic	NOUN
emaj-2	138	25	could	could	AUX
emaj-2	138	26	not	not	PART
emaj-2	138	27	be	be	AUX
emaj-2	138	28	computed	compute	VERB
emaj-2	138	29	.	.	PUNCT
emaj-2	139	1	that	that	PRON
emaj-2	139	2	is	be	AUX
emaj-2	139	3	why	why	SCONJ
emaj-2	139	4	this	this	DET
emaj-2	139	5	paper	paper	NOUN
emaj-2	139	6	could	could	AUX
emaj-2	139	7	not	not	PART
emaj-2	139	8	answer	answer	VERB
emaj-2	139	9	whether	whether	SCONJ
emaj-2	139	10	if	if	SCONJ
emaj-2	139	11	there	there	PRON
emaj-2	139	12	is	be	VERB
emaj-2	139	13	a	a	DET
emaj-2	139	14	relationship	relationship	NOUN
emaj-2	139	15	with	with	ADP
emaj-2	139	16	iso	iso	NOUN
emaj-2	139	17	certificate	certificate	NOUN
emaj-2	139	18	and	and	CCONJ
emaj-2	139	19	application	application	NOUN
emaj-2	139	20	of	of	ADP
emaj-2	139	21	quality	quality	NOUN
emaj-2	139	22	management	management	NOUN
emaj-2	139	23	practices	practice	NOUN
emaj-2	139	24	.	.	PUNCT
emaj-2	140	1	according	accord	VERB
emaj-2	140	2	to	to	ADP
emaj-2	140	3	the	the	DET
emaj-2	140	4	findings	finding	NOUN
emaj-2	140	5	above	above	ADP
emaj-2	140	6	there	there	PRON
emaj-2	140	7	could	could	AUX
emaj-2	140	8	only	only	ADV
emaj-2	140	9	be	be	AUX
emaj-2	140	10	a	a	DET
emaj-2	140	11	recommendation	recommendation	NOUN
emaj-2	140	12	to	to	ADP
emaj-2	140	13	the	the	DET
emaj-2	140	14	banks	bank	NOUN
emaj-2	140	15	in	in	ADP
emaj-2	140	16	kazakhstan	kazakhstan	PROPN
emaj-2	140	17	should	should	AUX
emaj-2	140	18	at	at	ADV
emaj-2	140	19	least	least	ADJ
emaj-2	140	20	start	start	VERB
emaj-2	140	21	to	to	PART
emaj-2	140	22	learn	learn	VERB
emaj-2	140	23	about	about	ADP
emaj-2	140	24	quality	quality	NOUN
emaj-2	140	25	by	by	ADP
emaj-2	140	26	getting	get	VERB
emaj-2	140	27	the	the	DET
emaj-2	140	28	appropriate	appropriate	ADJ
emaj-2	140	29	iso	iso	NOUN
emaj-2	140	30	9000	9000	NUM
emaj-2	140	31	certificate	certificate	NOUN
emaj-2	140	32	.	.	PUNCT
emaj-2	141	1	this	this	PRON
emaj-2	141	2	will	will	AUX
emaj-2	141	3	be	be	AUX
emaj-2	141	4	the	the	DET
emaj-2	141	5	first	first	ADJ
emaj-2	141	6	step	step	NOUN
emaj-2	141	7	for	for	ADP
emaj-2	141	8	understanding	understanding	NOUN
emaj-2	141	9	,	,	PUNCT
emaj-2	141	10	learning	learn	VERB
emaj-2	141	11	and	and	CCONJ
emaj-2	141	12	meeting	meet	VERB
emaj-2	141	13	the	the	DET
emaj-2	141	14	term	term	NOUN
emaj-2	141	15	hatice	hatice	NOUN
emaj-2	141	16	akdağ	akdağ	NOUN
emaj-2	141	17	ph.d	ph.d	PROPN
emaj-2	142	1	p	p	PROPN
emaj-2	142	2	a	a	DET
emaj-2	142	3	g	g	NOUN
emaj-2	142	4	e	e	NOUN
emaj-2	142	5	|	|	ADV
emaj-2	142	6	20	20	NUM
emaj-2	142	7	|	|	ADV
emaj-2	142	8	emerging	emerge	VERB
emaj-2	142	9	markets	market	NOUN
emaj-2	142	10	journal	journal	NOUN
emaj-2	142	11	volume	volume	NOUN
emaj-2	142	12	1	1	NUM
emaj-2	142	13	(	(	PUNCT
emaj-2	142	14	2011	2011	NUM
emaj-2	142	15	)	)	PUNCT
emaj-2	142	16	|	|	ADV
emaj-2	142	17	issn	issn	VERB
emaj-2	142	18	2158	2158	NUM
emaj-2	142	19	-	-	SYM
emaj-2	142	20	8708	8708	NUM
emaj-2	142	21	(	(	PUNCT
emaj-2	142	22	online	online	NOUN
emaj-2	142	23	)	)	PUNCT
emaj-2	142	24	|	|	ADV
emaj-2	142	25	doi	doi	X
emaj-2	142	26	10.5195	10.5195	NUM
emaj-2	142	27	/	/	SYM
emaj-2	142	28	emaj.2011.2	emaj.2011.2	PROPN
emaj-2	142	29	|	|	NOUN
emaj-2	142	30	http://emaj.pitt.edu	http://emaj.pitt.edu	VERB
emaj-2	142	31	quality	quality	NOUN
emaj-2	142	32	.	.	PUNCT
emaj-2	143	1	even	even	ADV
emaj-2	143	2	though	though	SCONJ
emaj-2	143	3	customer	customer	NOUN
emaj-2	143	4	satisfaction	satisfaction	NOUN
emaj-2	143	5	was	be	AUX
emaj-2	143	6	found	find	VERB
emaj-2	143	7	to	to	PART
emaj-2	143	8	be	be	AUX
emaj-2	143	9	the	the	DET
emaj-2	143	10	most	most	ADV
emaj-2	143	11	explained	explain	VERB
emaj-2	143	12	factor	factor	NOUN
emaj-2	143	13	still	still	ADV
emaj-2	143	14	it	it	PRON
emaj-2	143	15	had	have	VERB
emaj-2	143	16	no	no	DET
emaj-2	143	17	relationship	relationship	NOUN
emaj-2	143	18	with	with	ADP
emaj-2	143	19	application	application	NOUN
emaj-2	143	20	of	of	ADP
emaj-2	143	21	quality	quality	NOUN
emaj-2	143	22	management	management	NOUN
emaj-2	143	23	practices	practice	NOUN
emaj-2	143	24	.	.	PUNCT
emaj-2	144	1	another	another	DET
emaj-2	144	2	interesting	interesting	ADJ
emaj-2	144	3	finding	finding	NOUN
emaj-2	144	4	was	be	AUX
emaj-2	144	5	that	that	PRON
emaj-2	144	6	leadership	leadership	NOUN
emaj-2	144	7	factor	factor	NOUN
emaj-2	144	8	was	be	AUX
emaj-2	144	9	listed	list	VERB
emaj-2	144	10	down	down	ADP
emaj-2	144	11	below	below	ADP
emaj-2	144	12	the	the	DET
emaj-2	144	13	list	list	NOUN
emaj-2	144	14	of	of	ADP
emaj-2	144	15	factors	factor	NOUN
emaj-2	144	16	as	as	SCONJ
emaj-2	144	17	it	it	PRON
emaj-2	144	18	can	can	AUX
emaj-2	144	19	be	be	AUX
emaj-2	144	20	said	say	VERB
emaj-2	144	21	that	that	SCONJ
emaj-2	144	22	leadership	leadership	NOUN
emaj-2	144	23	is	be	AUX
emaj-2	144	24	not	not	PART
emaj-2	144	25	also	also	ADV
emaj-2	144	26	well	well	ADV
emaj-2	144	27	defined	define	VERB
emaj-2	144	28	and	and	CCONJ
emaj-2	144	29	supportive	supportive	ADJ
emaj-2	144	30	in	in	ADP
emaj-2	144	31	this	this	DET
emaj-2	144	32	industry	industry	NOUN
emaj-2	144	33	.	.	PUNCT
emaj-2	145	1	for	for	SCONJ
emaj-2	145	2	any	any	DET
emaj-2	145	3	company	company	NOUN
emaj-2	145	4	to	to	PART
emaj-2	145	5	compete	compete	VERB
emaj-2	145	6	in	in	ADP
emaj-2	145	7	the	the	DET
emaj-2	145	8	world	world	NOUN
emaj-2	145	9	market	market	NOUN
emaj-2	145	10	they	they	PRON
emaj-2	145	11	should	should	AUX
emaj-2	145	12	at	at	ADV
emaj-2	145	13	least	least	ADJ
emaj-2	145	14	have	have	VERB
emaj-2	145	15	the	the	DET
emaj-2	145	16	initial	initial	ADJ
emaj-2	145	17	process	process	NOUN
emaj-2	145	18	of	of	ADP
emaj-2	145	19	quality	quality	NOUN
emaj-2	145	20	.	.	PUNCT
emaj-2	146	1	so	so	ADV
emaj-2	146	2	this	this	DET
emaj-2	146	3	paper	paper	NOUN
emaj-2	146	4	recommends	recommend	VERB
emaj-2	146	5	the	the	DET
emaj-2	146	6	banking	banking	NOUN
emaj-2	146	7	industry	industry	NOUN
emaj-2	146	8	to	to	PART
emaj-2	146	9	at	at	ADV
emaj-2	146	10	least	least	ADJ
emaj-2	146	11	start	start	VERB
emaj-2	146	12	climbing	climb	VERB
emaj-2	146	13	the	the	DET
emaj-2	146	14	quality	quality	NOUN
emaj-2	146	15	steps	step	NOUN
emaj-2	146	16	to	to	PART
emaj-2	146	17	satisfy	satisfy	VERB
emaj-2	146	18	the	the	DET
emaj-2	146	19	external	external	ADJ
emaj-2	146	20	and	and	CCONJ
emaj-2	146	21	internal	internal	ADJ
emaj-2	146	22	customers	customer	NOUN
emaj-2	146	23	with	with	ADP
emaj-2	146	24	the	the	DET
emaj-2	146	25	help	help	NOUN
emaj-2	146	26	of	of	ADP
emaj-2	146	27	iso	iso	PROPN
emaj-2	146	28	certificate	certificate	NOUN
emaj-2	146	29	.	.	PUNCT
emaj-2	147	1	regarding	regard	VERB
emaj-2	147	2	implication	implication	NOUN
emaj-2	147	3	for	for	ADP
emaj-2	147	4	further	further	ADJ
emaj-2	147	5	research	research	NOUN
emaj-2	147	6	the	the	DET
emaj-2	147	7	findings	finding	NOUN
emaj-2	147	8	can	can	AUX
emaj-2	147	9	be	be	AUX
emaj-2	147	10	compared	compare	VERB
emaj-2	147	11	with	with	ADP
emaj-2	147	12	other	other	ADJ
emaj-2	147	13	world	world	NOUN
emaj-2	147	14	banks	bank	NOUN
emaj-2	147	15	that	that	PRON
emaj-2	147	16	are	be	AUX
emaj-2	147	17	certified	certify	VERB
emaj-2	147	18	and	and	CCONJ
emaj-2	147	19	see	see	VERB
emaj-2	147	20	if	if	SCONJ
emaj-2	147	21	there	there	PRON
emaj-2	147	22	is	be	VERB
emaj-2	147	23	any	any	DET
emaj-2	147	24	difference	difference	NOUN
emaj-2	147	25	between	between	ADP
emaj-2	147	26	each	each	DET
emaj-2	147	27	type	type	NOUN
emaj-2	147	28	.	.	PUNCT
emaj-2	148	1	v.	v.	ADP
emaj-2	148	2	reference	reference	NOUN
emaj-2	148	3	list	list	NOUN
emaj-2	148	4	1	1	NUM
emaj-2	148	5	.	.	PUNCT
emaj-2	149	1	malhotra	malhotra	PROPN
emaj-2	149	2	,	,	PUNCT
emaj-2	149	3	n.	n.	PROPN
emaj-2	149	4	k.	k.	PROPN
emaj-2	149	5	(	(	PUNCT
emaj-2	149	6	2007	2007	NUM
emaj-2	149	7	)	)	PUNCT
emaj-2	149	8	,	,	PUNCT
emaj-2	149	9	marketing	marketing	NOUN
emaj-2	149	10	research	research	NOUN
emaj-2	149	11	,	,	PUNCT
emaj-2	149	12	an	an	DET
emaj-2	149	13	applied	applied	ADJ
emaj-2	149	14	orientation	orientation	NOUN
emaj-2	149	15	,	,	PUNCT
emaj-2	149	16	5th	5th	ADJ
emaj-2	149	17	edition	edition	NOUN
emaj-2	149	18	,	,	PUNCT
emaj-2	149	19	prentice	prentice	NOUN
emaj-2	149	20	hall	hall	PROPN
emaj-2	149	21	,	,	PUNCT
emaj-2	149	22	new	new	PROPN
emaj-2	149	23	jersey	jersey	PROPN
emaj-2	149	24	,	,	PUNCT
emaj-2	149	25	pp	pp	X
emaj-2	149	26	.	.	PUNCT
emaj-2	150	1	505	505	NUM
emaj-2	150	2	.	.	NOUN
emaj-2	150	3	2	2	NUM
emaj-2	150	4	.	.	X
emaj-2	150	5	quazi	quazi	PROPN
emaj-2	150	6	,	,	PUNCT
emaj-2	150	7	h.a	h.a	PROPN
emaj-2	150	8	.	.	PROPN
emaj-2	150	9	&	&	CCONJ
emaj-2	150	10	padibjo	padibjo	PROPN
emaj-2	150	11	,	,	PUNCT
emaj-2	150	12	s.r	s.r	PROPN
emaj-2	150	13	.	.	PROPN
emaj-2	150	14	(	(	PUNCT
emaj-2	150	15	1998	1998	NUM
emaj-2	150	16	)	)	PUNCT
emaj-2	150	17	“	"	PUNCT
emaj-2	150	18	a	a	DET
emaj-2	150	19	journey	journey	NOUN
emaj-2	150	20	toward	toward	ADP
emaj-2	150	21	total	total	ADJ
emaj-2	150	22	quality	quality	NOUN
emaj-2	150	23	management	management	NOUN
emaj-2	150	24	through	through	ADP
emaj-2	150	25	iso	iso	NOUN
emaj-2	150	26	9000	9000	NUM
emaj-2	150	27	certificationa	certificationa	PROPN
emaj-2	150	28	study	study	NOUN
emaj-2	150	29	on	on	ADP
emaj-2	150	30	small	small	ADJ
emaj-2	150	31	-	-	PUNCT
emaj-2	150	32	and	and	CCONJ
emaj-2	150	33	medium	medium	ADJ
emaj-2	150	34	-	-	PUNCT
emaj-2	150	35	sized	sized	ADJ
emaj-2	150	36	enterprises	enterprise	NOUN
emaj-2	150	37	in	in	ADP
emaj-2	150	38	singapore	singapore	PROPN
emaj-2	150	39	”	"	PUNCT
emaj-2	150	40	,	,	PUNCT
emaj-2	150	41	international	international	ADJ
emaj-2	150	42	journal	journal	NOUN
emaj-2	150	43	of	of	ADP
emaj-2	150	44	quality	quality	NOUN
emaj-2	150	45	&	&	CCONJ
emaj-2	150	46	reliability	reliability	NOUN
emaj-2	150	47	management	management	NOUN
emaj-2	150	48	,	,	PUNCT
emaj-2	150	49	vol	vol	NOUN
emaj-2	150	50	.	.	PROPN
emaj-2	150	51	15	15	NUM
emaj-2	150	52	,	,	PUNCT
emaj-2	150	53	issue	issue	NOUN
emaj-2	150	54	5	5	NUM
emaj-2	150	55	,	,	PUNCT
emaj-2	150	56	pp	pp	ADJ
emaj-2	150	57	.	.	PUNCT
emaj-2	151	1	489	489	NUM
emaj-2	151	2	-	-	SYM
emaj-2	151	3	508	508	NUM
emaj-2	151	4	.	.	PUNCT
emaj-2	152	1	3	3	X
emaj-2	152	2	.	.	X
emaj-2	152	3	spero	spero	PROPN
emaj-2	152	4	news	news	PROPN
emaj-2	152	5	,	,	PUNCT
emaj-2	152	6	(	(	PUNCT
emaj-2	152	7	2007	2007	NUM
emaj-2	152	8	)	)	PUNCT
emaj-2	152	9	“	"	PUNCT
emaj-2	152	10	lessons	lesson	NOUN
emaj-2	152	11	from	from	ADP
emaj-2	152	12	kazakhstan	kazakhstan	PROPN
emaj-2	152	13	’s	’s	PART
emaj-2	152	14	real	real	ADJ
emaj-2	152	15	estate	estate	NOUN
emaj-2	152	16	crisis	crisis	NOUN
emaj-2	152	17	”	"	PUNCT
emaj-2	152	18	available	available	ADJ
emaj-2	152	19	from	from	ADP
emaj-2	152	20	www.speroforum.com/site/article	www.speroforum.com/site/article	NOUN
emaj-2	152	21	(	(	PUNCT
emaj-2	152	22	accessed	access	VERB
emaj-2	152	23	13.02.2008	13.02.2008	NOUN
emaj-2	152	24	)	)	PUNCT
emaj-2	152	25	.	.	PUNCT
emaj-2	153	1	4	4	X
emaj-2	153	2	.	.	X
emaj-2	153	3	turkish	turkish	ADJ
emaj-2	153	4	weekly	weekly	NOUN
emaj-2	153	5	,	,	PUNCT
emaj-2	153	6	(	(	PUNCT
emaj-2	153	7	2008	2008	NUM
emaj-2	153	8	)	)	PUNCT
emaj-2	153	9	“	"	PUNCT
emaj-2	153	10	speech	speech	NOUN
emaj-2	153	11	of	of	ADP
emaj-2	153	12	h.e.nursultan	h.e.nursultan	PROPN
emaj-2	153	13	nazarbayev	nazarbayev	NOUN
emaj-2	153	14	to	to	ADP
emaj-2	153	15	the	the	DET
emaj-2	153	16	nation	nation	NOUN
emaj-2	153	17	”	"	PUNCT
emaj-2	153	18	.	.	PUNCT
emaj-2	154	1	available	available	ADJ
emaj-2	154	2	from	from	ADP
emaj-2	154	3	www.turkishweekly.net	www.turkishweekly.net	NOUN
emaj-2	154	4	(	(	PUNCT
emaj-2	154	5	accessed	access	VERB
emaj-2	154	6	13.02.2008	13.02.2008	NOUN
emaj-2	154	7	)	)	PUNCT
emaj-2	154	8	.	.	PUNCT
emaj-2	155	1	5	5	X
emaj-2	155	2	.	.	X
emaj-2	155	3	world	world	PROPN
emaj-2	155	4	bank	bank	PROPN
emaj-2	155	5	news	news	PROPN
emaj-2	155	6	release	release	NOUN
emaj-2	155	7	,	,	PUNCT
emaj-2	155	8	(	(	PUNCT
emaj-2	155	9	2008	2008	NUM
emaj-2	155	10	)	)	PUNCT
emaj-2	155	11	“	"	PUNCT
emaj-2	155	12	the	the	DET
emaj-2	155	13	world	world	PROPN
emaj-2	155	14	bank	bank	PROPN
emaj-2	155	15	issues	issue	VERB
emaj-2	155	16	the	the	DET
emaj-2	155	17	statement	statement	NOUN
emaj-2	155	18	on	on	ADP
emaj-2	155	19	recent	recent	ADJ
emaj-2	155	20	economic	economic	ADJ
emaj-2	155	21	developments	development	NOUN
emaj-2	155	22	in	in	ADP
emaj-2	155	23	kazakhstan	kazakhstan	PROPN
emaj-2	155	24	”	"	PUNCT
emaj-2	155	25	,	,	PUNCT
emaj-2	155	26	available	available	ADJ
emaj-2	155	27	from	from	ADP
emaj-2	155	28	www.worldbank.org.kz	www.worldbank.org.kz	NUM
emaj-2	155	29	(	(	PUNCT
emaj-2	155	30	accessed	access	VERB
emaj-2	155	31	10.02.2008	10.02.2008	NOUN
emaj-2	155	32	)	)	PUNCT
emaj-2	155	33	.	.	PUNCT
emaj-2	156	1	http://www.speroforum.com/site/article	http://www.speroforum.com/site/article	NOUN
emaj-2	156	2	http://www.turkishweekly.net/	http://www.turkishweekly.net/	NOUN
emaj-2	156	3	http://www.worldbank.org.kz/	http://www.worldbank.org.kz/	NOUN