id	keyword
emaj-260	customer
emaj-260	performance
emaj-260	service
emaj-260	service package
emaj-260	brand
emaj-260	innovation
emaj-260	hotel
emaj-260	industry
emaj-260	profit performance
emaj-260	journal
emaj-260	brand innovation
emaj-260	hotel industry
emaj-260	effect
emaj-260	study