Jurnal Empowerment Volume 7 Nomor 2, September 2018 e-ISSN : 2580-7692 p-ISSN : 2252-4738 154 PARTICIPANTS SATISFACTION CHARACTER EDUCATION AND TRAINING DEVELOPMENT CADET POST PRALA 1Giri Kurnia Widyasari, 2Dyan ApriyaniBalai Diklat Pembangunan Karakter SDM Transportasi, Kementerian Perhubungan¹ ponjil0227@gmail.com ,² dyan.mspc@gmail.com ABSTRACTThe purpose of the study to know the level of satisfaction of the participants ofDevelopment Training Character Cadet Post Prala Polytechnic ScienceSemarang on the implementation of training and education and TrainingCenter of Human Resource Character Building Transportation. The items ofsatisfaction that become the assessment are a) Teachers, b) Materials andMethods, c) Implementation which includes; organizers, facilities andinfrastructure and food. The population of the research is post-skilledpolytechnic skala polytechnic of Semarang. Samples of Research Group 1Cadet Post Prala PIP Semarang. The research data was obtained from thequestionnaire given after the end of the training. This research is a descriptiveresearch. The results of the data analysis were obtained using a scale ratingconsisting of: 1 = unsatisfactory, 2 = less satisfactory, 3 = satisfactory, 4 =satisfactory, 5 = very satisfactory. The calculation method gets the averageyield of the total value of IKP divided by the number of samples. Theconclusion of the research: 1) Satisfaction of the training participants on theteachers got very satisfactory value. This is evident from the mean for facultyfacilitators = 4.08 and TNI trainers = 4.12. 2) Materials and methods, got verysatisfactory value. Participants assessed materials and methods for facilitatormaterial = 4.08 and TNI trainers = 4.08. 3) Operation gets satisfactory scorewith score 3,42. of the training participants. Keywords: Satisfaction of Training Participants, Training Providers, CadetPost Prala INTRODUCTIONImproving the quality of education and training, especially within the Ministry, is amust. Human Resources (HR) is the most important asset in a government organization,where human resources are very influential on the progress, smoothness of governmentorganizations in finding solutions if there are obstacles in achieving the vision andmission of the organization. Efforts to increase effectiveness in various ministries arekey to creating a satisfactory service of "excellent service" of education and trainingparticipants. Excelent quality of service is a picture that education and trainingproviders have good effectiveness in the implementation. Effectiveness is the level ofgoal achievement (Pelatihan, Bppnf, & Banten, 2016)Education and Training Center forCharacter Building Human Resources Transportation (BP3KSDMT) was established bythe Ministry of Transportation since 2015. Located on an area of ± 36 (thirty six)hectares located in the village of Cibodas Pasirjambu District Bandung Regency ..BP3KSDMT is the only Technical Implementation Unit within the Ministry of Jurnal Empowerment Volume 7 Nomor 2, September 2018 e-ISSN : 2580-7692 p-ISSN : 2252-4738 155 Transportation that has the main duty and function as the provider of education andtraining softskill with four pillars, that is relationship with yourself, memenejrelationship with others, memenej relationships with the organization / workplace /learning place, memenej relationship with god Education and Training is part of theNon-formal Education Unit Education unit is formal, informal, and non-formaleducation, essentially non-formal education as a complement of formal educationmemiiliki goal to reduce number p unemployment so as able to adjust to the needs ofthe community (Ihwan Ridwan dan Yoyon Suryono, n.d.)The implementation ofeducation and training is closely related to excellent service to consumers / clients.BP3KSDMT as education and training provider has implemented characterdevelopment training and has provided services to consumers / participants / clients.The Institute for the Implementation of Education and Training is expected to be a placeto exchange creative and innovative ideas with a competitive program quality. TheInstitute for the Implementation of Education and Training is also expected to be a placewhere the commitment to quality improvement is evident in the idea developmentactivities as well as the cutting-edge practice of public organization performancemanagement with innovation as the norm that animates every activity. Thus, theInstitute for the Implementation of Education and Training will have an identity thatdistinguishes it from an institution similar to: a number of training facilitators who areadequate in quantity and quality, providers of superior, competent and professionaltraining, have an attractive training program, effective training and efficient, safe andsecure facilities and infrastructures and excellent supporting services, thus the Institutefor the Implementation of Education and Training is considered capable of managingand managing professional training and the center of human resource development ofstate apparatus capable of providing excellent service in all aspects of management, andable to increase the competence of human resources apparatus in accordance withactual needs.Currently the demand for the need to improve the skills and competencies of bothministries or institutions and the community on education and training programs whichare then abbreviated diklat increasingly. Training programs that are held certainly havea purpose to know the achievement of these goals need to do evaluation. One evaluationthat can be done is the evaluation of the training participants' satisfaction. Evaluationusing Patrick's kirk model. The Kirkpatrick model stage 1 evaluation is a reactionevaluation. Evaluation of the participants 'reaction means measuring customersatisfaction aimed at knowing the level of training participants' satisfaction on thetraining (S.E.P, 2017)Evaluate the Kirkpatrick model(S.E.P, 2017) writes in his book, Kirkpatrick introduced his evaluation method in 1975.This method has undergone several treatments, and was last updated in 2009. Thisevaluation includes four levels of evaluation: reacting, learning, and results.1. Reaction Evaluation (Reaction Evaluation)Evaluation of the participants 'reaction means measuring customer satisfaction aimedat knowing the level of the participants' satisfaction on the training. Two reasons whythe participants' reactions need to be measured. First, the evaluation of this reaction isactually an evaluation of the training process itself. The better the implementation of atraining, the better the responsiveness of participants to the implementation of a Jurnal Empowerment Volume 7 Nomor 2, September 2018 e-ISSN : 2580-7692 p-ISSN : 2252-4738 156 training. Second, participants' satisfaction with the organization or process of a trainingwill have a direct impact on the motivation and spirit of the trainee's learning.2. Learning Evaluation (Evaluation Learning)This second stage evaluation is actually an evaluation of the outcome or output of thetraining. This evaluation will assess the trainees from the changes in mental attitude(attitude), improvement of knowledge of funds or additional skills of participants afterattending the training program.3. Behavior Evaluation (Behavioral Evaluation)This evaluation is how far a change in mental attitude (attitude), improvement ofknowledge fund tau additional skills of participants bring a direct impact on theperformance of participants when returning to the workplace. Evaluation of stage 3 canalso be called evaluation of outcomes from training activities.4. Result Evaluation (Results evaluation)Evaluation of results in level 4 focuses on the outcome, which aims to determine theimpact of changes in worker behavior of the trainees on the level of organizationalproductivity that occurs because participants have followed a program.Satisfaction is defined as feelings of pleasure or disappointment resulting fromcomparing perceived product performance (or outcome) with expectations (Kurniawan,2016)). The satisfaction felt by the participants of education and training is a goodillustration and poor assessment of the implementation of Education and Training.Satisfaction of the participants of education and training is very important to measurethe level of service excellent achievement of education and training organized so that itwill provide feed back for continuity of education and training. Participants are theobjects of the training that feel the results of the organization of education and trainingso that the participant's satisfaction becomes the determinant of progress in this case tothe continuity of the continuity of training. In addition to the participants whospearhead the success or achievement of the training program is the instructor whoprovides the training materials METHODThis research was carried out at Balai Diklat Pembangunan Karakter SDM Transportasi,Kementerian Perhubungan, Jl. Terusan PPTK Gambung Km 4.2 Pasirjambu Bandung,West Java, Indonesia 40972.Research method is a way to get data. Methods using technical procedures and research.The method in this research is descriptive research. Descriptive Research which aims tocreate a systematic, factual, and accurate description of the facts and nature of aparticular population or region. Research subjects at the Cadet Post Prala CharacterDevelopment Training event. Sample Group 1 Semarang Marine Polytechnic SkillMaster who has just completed a job for one year, and before returning to education.The training was held on 6 to 11 February 2017, 1st group consisted of 31 people.The type of data collected in this study is a primary data type obtained directly from thetrainees by issuing measurement instruments that are specific to the purpose of thisstudy. The instrument used is questionnaire / questionnaire / Evaluation form given tothe training participants, at the end of the training Jurnal Empowerment Volume 7 Nomor 2, September 2018 e-ISSN : 2580-7692 p-ISSN : 2252-4738 157 The research model used in this research is Kirkpatrick level 1 evaluation model,Reaction valuation. Lessons learned for customer satisfaction (customer satisfaction)for training level training. In this training are discussed several aspects: (a) participant'ssatisfaction with teachers (facilitator and instructor), (b) participants' satisfaction withmaterial and method, (c) participant's satisfaction on the Implementation covering;organizers, facilities and infrastructure and food.To answer the relevant issues to know the level of satisfaction of the participants of thepost-pretrial training of Polytechnic Science Semarang on the implementation ofstrategic development training. With data analysis result obtained using rating scalethat is; 1 = unsatisfactory, 2 = less satisfactory, 3 = satisfactory, 4 = satisfactory, 5 = verysatisfactory it will be noted average student average level which then this result will begreat for the level of satisfaction training or not.Data on the satisfaction of the training participants who cultivate Cadet post-prala PIPSemarang on the implementation of the training was done on February 10, 2017 byusing a questionnaire / questionnaire / form of program for training participants.Provided needs and numbers that benefit each item - on average. 31 forms /questionnaires / questionnaires were distributed to 31 respondents, to collectpreliminary data.How to calculate the average power of results is the total value of IKP (ParticipantSatisfaction Index). RESULTS AND DISCUSSION Results Table 1 Value of Average Satisfaction Result of Predicate of Teacher Values (Facilitatorof BP3KSDMT) NO ELEMENTS WERE PROVIDED TOTAL VALUE NUMBER OF PARTICIPANT AVERAGE 1 Knowledge / mastery of the materiali 81 31 4.052 The ability to convey material with.appropriate learning method 80 31 4.003 Ability to communicate, interact andmotivate participants in training 81 31 4.054 Attendance, discipline & ability tomanage learning time 80 31 4.005 Ability to respond to participants'questions 81 31 4.056 Ability to use learning media / tools 84 31 4.207 Ability to link material with practice /implementation 83 31 4.15 Jurnal Empowerment Volume 7 Nomor 2, September 2018 e-ISSN : 2580-7692 p-ISSN : 2252-4738 158 NO ELEMENTS WERE PROVIDED TOTAL VALUE NUMBER OF PARTICIPANT AVERAGE 8 Ability to stay focused on learning goals 83 31 4.15 T O T A L 4.08 Table 2 Value of Average Satisfaction Result of Predicate of Teacher Value (TNIInstructor) NO ELEMENTS WERE PROVIDED TOTAL VALUE NUMBER OF PARTICIPANT AVERAGE 1 Knowledge / mastery of the materiali 82 31 4.102 The ability to convey material with.appropriate learning method 79 31 3.953 Ability to communicate, interact andmotivate participants in training 84 31 4.204 Attendance, discipline & ability tomanage learning time 88 31 4.405 Ability to respond to participants'questions 80 31 4.006 Ability to use learning media / tools 80 31 4.007 Ability to link material with practice /implementation 84 31 4.208 Ability to stay focused on learning goals 82 31 4.10 T O T A L 4.12 Jurnal Empowerment Volume 7 Nomor 2, September 2018 e-ISSN : 2580-7692 p-ISSN : 2252-4738 159 Table 3 Value of Average Satisfaction Satisfaction Result Predicate Value NO ELEMENTS WERE PROVIDED TEACHER NAME EDUCATION AND TRAINING MATERIAL Average Fasilitator BP3KSDMT Instructor TNI (Marinir)Team Building,TeamChallenge, FinalChallenge,PersonalChallenge PUDD, PBB, TUS,PPM Monday -Saturday /February 6 -11,2017 Monday -Saturday /February 6 -11,20171 Knowledge / mastery of themateriali 4.05 4.10 4.08 2 The ability to convey materialwith. appropriate learningmethod 4.00 3.95 3.98 3 Ability to communicate,interact and motivateparticipants in training 4.05 4.20 4.134 Attendance, discipline & abilityto manage learning time 4.00 4.40 4.205 Ability to respond toparticipants' questions 4.05 4.00 4.036 Ability to use learning media /tools 4.20 4.00 4.107 Ability to link material withpractice / implementation 4.15 4.20 4.188 Ability to stay focused onlearning goals 4.15 4.10 4.13 AVERAGE VALUE 4.08 4.12 4.10 VALUE PREDICT Verysatisfactory Very satisfactory Very satisfactory Teachers who are in Development Training Center Character of Human ResourceTransportation there are 2 namely Facilitator BP3KSDMT and instructor TNI (Marines) Jurnal Empowerment Volume 7 Nomor 2, September 2018 e-ISSN : 2580-7692 p-ISSN : 2252-4738 160 From the three tables above that the teacher in the training of character building that isthe facilitator and the instructor (TNI trainer) has the average of the value predicate forfacilitator BP3KSDMT 4.08 and for the average of the value of the value of the instructorof TNI (Marines) is 4.12. Therefore it can be concluded that the training participants ieCadet Post Prala PIP Semarang very satisfied with the teacher. Table 4 Value of Average Satisfaction Satisfaction of Result of Predicate of Material andMethod (Team Building, Team Challenge, Final Challenge, Personal Challenge) NO ELEMENTS WERE PROVIDED TOTAL VALUE NUMBER OF PARTICIPANT AVERAGE 1 Material in accordance with theexpectations / needs of trainingparticipants 80 31 4.002 The material content can achieve thelearning objectives 81 31 4.053 Material is arranged systematically, easilyunderstood and can improve knowledge,skills and creativity 81 31 4.054 Material relevant to daily work 82 31 4.105 The material accommodates indeveloping leadership value, cooperationand work ethic 81 31 4.056 Learning methods facilitateunderstanding 84 31 4.20 T O T A L 4.08 Table 5 Value of Average Satisfaction Satisfaction of Result of Predicate of Material andMethod (PUDD, PBB, TUS, PPM) NO ELEMENTS WERE PROVIDED TOTAL VALUE NUMBER OF PARTICIPANT AVERAGE 1 Material in accordance with theexpectations / needs of trainingparticipants 81 31 4.052 The material content can achieve thelearning objectives 82 31 4.103 Material is arranged systematically,easily understood and can improveknowledge, skills and creativity 81 31 4.054 Material relevant to daily work 83 31 4.15 Jurnal Empowerment Volume 7 Nomor 2, September 2018 e-ISSN : 2580-7692 p-ISSN : 2252-4738 161 NO ELEMENTS WERE PROVIDED TOTAL VALUE NUMBER OF PARTICIPANT AVERAGE 5 The material accommodates indeveloping leadership value,cooperation and work ethic 79 31 3.956 Learning methods facilitateunderstanding 83 31 4.15 T O T A L 4.08 Table 6 Value of Average Satisfaction Computation of Result of Predicate Matter andMethod NO. LESSON OF EDUCATION AND TRAINING TOTAL NUMBER OF PARTICIPANT TOTAL ELEMENTS AVERAGE VALUE PREDICT MATERIALS AND METHODS 4.08 Very satisfactory1 TeamBuilding,TeamChallenge,FinalChallenge,PersonalChallenge 24 31 6 4.08 Very satisfactory 2 PUDD, PBB,TUS, PPM 24 31 6 4.08 Verysatisfactory The materials and methods conveyed by the facilitator differ from the methods used bythe instructor (TNI Trainer). The method used by the facilitator is eksperiantal learning,contextual and active participation, while the method used by the instructor isintruksional. But as a whole the trainees are very satisfied with the materials andmethods given despite the different methods of learning.From table 5 and table 6 above, the materials and methods of the Character BuildingTraining which are facilitators and instructors (TNI trainers) have the average of valuepredicate for facilitator BP3KSDMT 4.08 and for the average result of the value of theinstructor value of the TNI (Marine) 4.08. Therefore it can be concluded that thetraining participants ie cadet Post-Prala PIP Semarang very satisfied with the Materialand Method Jurnal Empowerment Volume 7 Nomor 2, September 2018 e-ISSN : 2580-7692 p-ISSN : 2252-4738 162 Table 7 Value of Average Satisfaction of Predicate Result on the Implementation,Facilities, Infrastructure and Food No ELEMENTS WERE PROVIDED TOTAL VALUE PARTICIPANT AVERAGE VALUE ORGANIZATION 3.42 Satisfactory A. ORGANIZING COMMITTEE 3.53 Satisfactory1 Clarity of programdirection andschedule settings 67 31 3.35 Satisfactory2 Conformityschedule dg.implementation 68 31 3.40 Satisfactory3 Availability /completeness ofthe traininginformation 66 31 3.47 Satisfactory 4 Completedtraining kit 67 31 3.35 Satisfactory5 Service, disciplineand class officerattitudes 75 31 3.75 Satisfactory6 Service, disciplineand attitude of thedormitories 73 31 3.65 Satisfactory7 Service, disciplineand attitude ofapple officers 76 31 3.80 VerySatisfactory8 Trainingadministration 69 31 3.45 Satisfactory B FACILITIES, INFRASTRUCTURE, AND CONSUMPTION 3.30 Satisfactory 1 The completenessand comfort of theclassroom 67 31 3.60 Satisfactory2 Completeness andavailability oflearning tools /media outside andinside theclassroom 67 31 3.55 Satisfactory 3 The completenessand comfort of the 65 31 3.95 Satisfactory Jurnal Empowerment Volume 7 Nomor 2, September 2018 e-ISSN : 2580-7692 p-ISSN : 2252-4738 163 No ELEMENTS WERE PROVIDED TOTAL VALUE PARTICIPANT AVERAGE VALUE ORGANIZATION 3.42 Satisfactory A. ORGANIZING COMMITTEE 3.53 Satisfactoryhostel4 Availability andreliability ofinternet / wifi 32 31 2.25 good enough5 Completeness andcomfort of otherfacilities(Polyclinic,Mosque,Cooperative) 75 31 3.70 Satisfactory 6 Cleanliness andenvironmentalsafety 75 31 3.65 Satisfactory7 Service andtimeliness in thepresentation 89 31 2.95 good enough8 Food service(nutrition, variety,taste, portion,cleanliness,freshness) 80 31 2.79 good enough From table 7 (seven) about the satisfaction of the organizing committee and the abovefacilities and infrastructure, it can be seen that the participants are satisfied. There is 1(one) item very satisfied. 3 (three) items are quite satisfactory, where the participantsfeel quite satisfied. Jurnal Empowerment Volume 7 Nomor 2, September 2018 e-ISSN : 2580-7692 p-ISSN : 2252-4738 164 DiscussionThe results of the above research, intended to know the satisfaction of teachers;materials and methods, administration (organizers, facilities and infrastructure andfood). (1) Discussion of the teacher. Teachers on the training of character building thereare 2 with different styles, first the background facilitator of the State Ministry ofTransportation civil apparatus and the two TNI (marines) trainers. It is felt for theparticipants of education and training of the character development of teachers in thisvery creative and innovative training so that the training process can be absorbed verywell without feeling bored. Training participants provide highly satisfactory assessmentfor teachers; (2) Discussion of the Materials and Methods, although the assessment wasvery satisfactory by the participants of the training, the method with punishment ofviolence to be eliminated in the training of character development, because it will notarise consciously the positive characters that exist in the training participants, trainingheld at the Education Hall and Character Development Training uses two methods,namely experiental learning and intruksional; (3) Discussion on the Implementation, asa whole the organization gets satisfactory value, and got input to improve the variationof food. CONCLUSIONThe conclusions in this research are: (1) Satisfaction of the participants of the trainingof Post-Precipitation of Polytechnic of Semarang to the teachers is very satisfying. Thiscan be seen from the average of value predicate for facilitator BP3KSDMT 4.08 and forthe average result of the value of the instructor value of TNI (Marines) is 4.12; (2) In thematerials and methods taught by the teacher in the implementation of the training ofCharacter Development, the conclusion of the training participants is very satisfying.Participants judge that the materials and methods are used according to the method ofeach teacher. The materials and methods conveyed by the facilitator differ from themethods used by the instructor (TNI Trainer). The method used by the facilitator iseksperiantal learning, contextual and active participation, while the method used by theinstructor is intruksional. But as a whole the trainees are very satisfied with thematerials and methods given despite the different methods of learning. The averagevalue of value predicate for facilitator BP3KSDMT 4.08 and for the average result of thevalue of the instructor value of TNI (Marines) is 4.08; (3) The average result of the valueobtained by the organizers earns 3.53 points, for the facilities / infrastructure and thefood gets the value of 3.30. Overall, the implementation of the Character Developmenttraining for the post-pra cadets of Semarang Polytechnic Science Semarang is said to besatisfactory. REFERENCESIhwan Ridwan dan Yoyon Suryono. (n.d.). Evaluasi Program Pelatihan Vokasi Di SanggarKegiatan Belajar Ujung Pandang Kota Makasar.Kurniawan, dhika amalia. (2016). Pengaruh Persepsi Harga , Kualitas Pelayanan danCitra Terhadap Niat Konsumen untuk Word of Mouth dengan Kepuasan sebagaiVariabel Mediasi. Accaunting Analysiss Journal, 2(1).Ardiwinata, J. S., & Mulyono, D. (2018). Community Education in the development of The Jurnal Empowerment Volume 7 Nomor 2, September 2018 e-ISSN : 2580-7692 p-ISSN : 2252-4738 165 Community. Empowerment, 7(1), 25-35.Pelatihan, P., Bppnf, D. I., & Banten, P. (2016). ISSN 2541-1462, 1(1), 67–73.S.E.P, W. (2017). Evaluasi Program Pelatihan. (dimaswids, Ed.) (1st ed.). yogyakarta:pustaka pelajar.Widoyoko S.E.P. (2017). Evaluasi Program Pelatihan. Pustaka Belajar. Yogyakarta.http://belajarpsikologi.com/pendekatan-jenis-dan-metode-penelitian-pendidikan/