id	sid	tid	token	lemma	pos
efajoead-14297	1	1	english	english	PROPN
efajoead-14297	1	2	franca	franca	PROPN
efajoead-14297	1	3	academic	academic	ADJ
efajoead-14297	1	4	journal	journal	NOUN
efajoead-14297	1	5	of	of	ADP
efajoead-14297	1	6	english	english	ADJ
efajoead-14297	1	7	language	language	NOUN
efajoead-14297	1	8	and	and	CCONJ
efajoead-14297	1	9	education	education	NOUN
efajoead-14297	1	10	doi	doi	NOUN
efajoead-14297	1	11	:	:	PUNCT
efajoead-14297	1	12	10.29240	10.29240	NUM
efajoead-14297	1	13	/	/	SYM
efajoead-14297	1	14	ef.v9i2	ef.v9i2	PROPN
efajoead-14297	1	15	november.14297	november.14297	PROPN
efajoead-14297	1	16	pissn	pissn	PROPN
efajoead-14297	1	17	:	:	PUNCT
efajoead-14297	1	18	2580	2580	NUM
efajoead-14297	1	19	-	-	SYM
efajoead-14297	1	20	3670	3670	NUM
efajoead-14297	1	21	,	,	PUNCT
efajoead-14297	1	22	eissn:2580	eissn:2580	NOUN
efajoead-14297	1	23	-	-	PUNCT
efajoead-14297	1	24	3689	3689	NUM
efajoead-14297	1	25	;	;	PUNCT
efajoead-14297	1	26	vol	vol	NOUN
efajoead-14297	1	27	.	.	NOUN
efajoead-14297	1	28	9	9	NUM
efajoead-14297	1	29	,	,	PUNCT
efajoead-14297	1	30	no	no	INTJ
efajoead-14297	1	31	.	.	NOUN
efajoead-14297	1	32	2	2	NUM
efajoead-14297	1	33	,	,	PUNCT
efajoead-14297	1	34	2025	2025	NUM
efajoead-14297	1	35	,	,	PUNCT
efajoead-14297	1	36	page	page	NOUN
efajoead-14297	1	37	237	237	NUM
efajoead-14297	1	38	-	-	SYM
efajoead-14297	1	39	248	248	NUM
efajoead-14297	1	40	article	article	NOUN
efajoead-14297	1	41	info	info	NOUN
efajoead-14297	1	42	:	:	PUNCT
efajoead-14297	1	43	http://journal.iaincurup.ac.id/index.php/english	http://journal.iaincurup.ac.id/index.php/english	PUNCT
efajoead-14297	1	44	received	receive	VERB
efajoead-14297	1	45	09	09	NUM
efajoead-14297	1	46	july	july	PROPN
efajoead-14297	1	47	2025	2025	NUM
efajoead-14297	1	48	;	;	PUNCT
efajoead-14297	1	49	received	receive	VERB
efajoead-14297	1	50	in	in	ADP
efajoead-14297	1	51	revised	revise	VERB
efajoead-14297	1	52	form	form	NOUN
efajoead-14297	1	53	13	13	NUM
efajoead-14297	1	54	october	october	NOUN
efajoead-14297	1	55	2025	2025	NUM
efajoead-14297	1	56	;	;	PUNCT
efajoead-14297	1	57	accepted	accept	VERB
efajoead-14297	1	58	20	20	NUM
efajoead-14297	1	59	november	november	PROPN
efajoead-14297	1	60	2025	2025	NUM
efajoead-14297	1	61	published	publish	VERB
efajoead-14297	1	62	by	by	ADP
efajoead-14297	1	63	institut	institut	PROPN
efajoead-14297	1	64	agama	agama	PROPN
efajoead-14297	1	65	islam	islam	PROPN
efajoead-14297	1	66	negeri	negeri	PROPN
efajoead-14297	1	67	(	(	PUNCT
efajoead-14297	1	68	iain	iain	PROPN
efajoead-14297	1	69	)	)	PUNCT
efajoead-14297	1	70	curup	curup	NOUN
efajoead-14297	1	71	on	on	ADP
efajoead-14297	1	72	behalf	behalf	NOUN
efajoead-14297	1	73	of	of	ADP
efajoead-14297	1	74	english	english	ADJ
efajoead-14297	1	75	franca	franca	NOUN
efajoead-14297	1	76	:	:	PUNCT
efajoead-14297	1	77	academic	academic	ADJ
efajoead-14297	1	78	journal	journal	NOUN
efajoead-14297	1	79	of	of	ADP
efajoead-14297	1	80	english	english	ADJ
efajoead-14297	1	81	language	language	NOUN
efajoead-14297	1	82	and	and	CCONJ
efajoead-14297	1	83	education	education	NOUN
efajoead-14297	1	84	.	.	PUNCT
efajoead-14297	2	1	this	this	PRON
efajoead-14297	2	2	is	be	AUX
efajoead-14297	2	3	an	an	DET
efajoead-14297	2	4	open	open	ADJ
efajoead-14297	2	5	-	-	PUNCT
efajoead-14297	2	6	access	access	NOUN
efajoead-14297	2	7	article	article	NOUN
efajoead-14297	2	8	under	under	ADP
efajoead-14297	2	9	the	the	DET
efajoead-14297	2	10	cc	cc	PROPN
efajoead-14297	2	11	by	by	ADP
efajoead-14297	2	12	-	-	PUNCT
efajoead-14297	2	13	sa	sa	PROPN
efajoead-14297	2	14	license	license	NOUN
efajoead-14297	2	15	politeness	politeness	NOUN
efajoead-14297	2	16	strategies	strategy	NOUN
efajoead-14297	2	17	and	and	CCONJ
efajoead-14297	2	18	gendered	gendere	VERB
efajoead-14297	2	19	language	language	NOUN
efajoead-14297	2	20	use	use	NOUN
efajoead-14297	2	21	in	in	ADP
efajoead-14297	2	22	hospitality	hospitality	NOUN
efajoead-14297	2	23	discourse	discourse	NOUN
efajoead-14297	2	24	:	:	PUNCT
efajoead-14297	2	25	a	a	DET
efajoead-14297	2	26	case	case	NOUN
efajoead-14297	2	27	study	study	NOUN
efajoead-14297	2	28	from	from	ADP
efajoead-14297	2	29	an	an	DET
efajoead-14297	2	30	urban	urban	ADJ
efajoead-14297	2	31	hotel	hotel	NOUN
efajoead-14297	2	32	in	in	ADP
efajoead-14297	2	33	jakarta	jakarta	PROPN
efajoead-14297	2	34	desti	desti	PROPN
efajoead-14297	2	35	wulan	wulan	AUX
efajoead-14297	2	36	dari¹	dari¹	VERB
efajoead-14297	2	37	,	,	PUNCT
efajoead-14297	2	38	fitria	fitria	PROPN
efajoead-14297	2	39	aprilia²	aprilia²	PROPN
efajoead-14297	2	40	*	*	PUNCT
efajoead-14297	2	41	,	,	PUNCT
efajoead-14297	2	42	neisya³	neisya³	NOUN
efajoead-14297	2	43	¹	¹	PROPN
efajoead-14297	2	44	english	english	PROPN
efajoead-14297	2	45	literature	literature	PROPN
efajoead-14297	2	46	study	study	PROPN
efajoead-14297	2	47	program	program	NOUN
efajoead-14297	2	48	,	,	PUNCT
efajoead-14297	2	49	universitas	universitas	PROPN
efajoead-14297	2	50	bina	bina	PROPN
efajoead-14297	2	51	darma	darma	PROPN
efajoead-14297	2	52	,	,	PUNCT
efajoead-14297	2	53	palembang	palembang	PROPN
efajoead-14297	2	54	,	,	PUNCT
efajoead-14297	2	55	indonesia	indonesia	PROPN
efajoead-14297	2	56	²	²	NUM
efajoead-14297	2	57	master	master	NOUN
efajoead-14297	2	58	program	program	NOUN
efajoead-14297	2	59	in	in	ADP
efajoead-14297	2	60	language	language	NOUN
efajoead-14297	2	61	education	education	NOUN
efajoead-14297	2	62	,	,	PUNCT
efajoead-14297	2	63	universitas	universita	NOUN
efajoead-14297	2	64	sriwijaya	sriwijaya	PROPN
efajoead-14297	2	65	,	,	PUNCT
efajoead-14297	2	66	palembang	palembang	PROPN
efajoead-14297	2	67	,	,	PUNCT
efajoead-14297	2	68	indonesia	indonesia	PROPN
efajoead-14297	2	69	³	³	PROPN
efajoead-14297	2	70	english	english	PROPN
efajoead-14297	2	71	literature	literature	PROPN
efajoead-14297	2	72	study	study	PROPN
efajoead-14297	2	73	program	program	NOUN
efajoead-14297	2	74	,	,	PUNCT
efajoead-14297	2	75	universitas	universitas	PROPN
efajoead-14297	2	76	bina	bina	PROPN
efajoead-14297	2	77	darma	darma	PROPN
efajoead-14297	2	78	,	,	PUNCT
efajoead-14297	2	79	palembang	palembang	PROPN
efajoead-14297	2	80	,	,	PUNCT
efajoead-14297	2	81	indonesia	indonesia	PROPN
efajoead-14297	2	82	corresponding	corresponding	PROPN
efajoead-14297	2	83	email	email	NOUN
efajoead-14297	2	84	:	:	PUNCT
efajoead-14297	2	85	faprilia@fkip.unsri.ac.id	faprilia@fkip.unsri.ac.id	NOUN
efajoead-14297	2	86	to	to	PART
efajoead-14297	2	87	cite	cite	VERB
efajoead-14297	2	88	this	this	DET
efajoead-14297	2	89	article	article	NOUN
efajoead-14297	2	90	:	:	PUNCT
efajoead-14297	2	91	wulan	wulan	PROPN
efajoead-14297	2	92	dari	dari	PROPN
efajoead-14297	2	93	,	,	PUNCT
efajoead-14297	2	94	d.	d.	PROPN
efajoead-14297	2	95	,	,	PUNCT
efajoead-14297	2	96	aprilia	aprilia	PROPN
efajoead-14297	2	97	,	,	PUNCT
efajoead-14297	2	98	f.	f.	PROPN
efajoead-14297	2	99	,	,	PUNCT
efajoead-14297	2	100	&	&	CCONJ
efajoead-14297	2	101	neisya	neisya	PROPN
efajoead-14297	2	102	,	,	PUNCT
efajoead-14297	2	103	n.	n.	PROPN
efajoead-14297	2	104	(	(	PUNCT
efajoead-14297	2	105	2025	2025	NUM
efajoead-14297	2	106	)	)	PUNCT
efajoead-14297	2	107	.	.	PUNCT
efajoead-14297	3	1	politeness	politeness	ADJ
efajoead-14297	3	2	strategies	strategy	NOUN
efajoead-14297	3	3	and	and	CCONJ
efajoead-14297	3	4	gendered	gendere	VERB
efajoead-14297	3	5	language	language	NOUN
efajoead-14297	3	6	use	use	NOUN
efajoead-14297	3	7	in	in	ADP
efajoead-14297	3	8	hospitality	hospitality	NOUN
efajoead-14297	3	9	discourse	discourse	NOUN
efajoead-14297	3	10	:	:	PUNCT
efajoead-14297	3	11	a	a	DET
efajoead-14297	3	12	case	case	NOUN
efajoead-14297	3	13	study	study	NOUN
efajoead-14297	3	14	from	from	ADP
efajoead-14297	3	15	an	an	DET
efajoead-14297	3	16	urban	urban	ADJ
efajoead-14297	3	17	hotel	hotel	NOUN
efajoead-14297	3	18	in	in	ADP
efajoead-14297	3	19	jakarta	jakarta	PROPN
efajoead-14297	3	20	.	.	PUNCT
efajoead-14297	4	1	english	english	PROPN
efajoead-14297	4	2	franca	franca	NOUN
efajoead-14297	4	3	:	:	PUNCT
efajoead-14297	4	4	academic	academic	ADJ
efajoead-14297	4	5	journal	journal	NOUN
efajoead-14297	4	6	of	of	ADP
efajoead-14297	4	7	english	english	ADJ
efajoead-14297	4	8	language	language	NOUN
efajoead-14297	4	9	and	and	CCONJ
efajoead-14297	4	10	education	education	NOUN
efajoead-14297	4	11	,	,	PUNCT
efajoead-14297	4	12	9(2	9(2	NUM
efajoead-14297	4	13	november	november	NOUN
efajoead-14297	4	14	)	)	PUNCT
efajoead-14297	4	15	,	,	PUNCT
efajoead-14297	4	16	237–248	237–248	NUM
efajoead-14297	4	17	.	.	PUNCT
efajoead-14297	4	18	https://doi.org/10.29240/ef.v9i2	https://doi.org/10.29240/ef.v9i2	PROPN
efajoead-14297	5	1	november.14297	november.14297	PROPN
efajoead-14297	5	2	introduction	introduction	NOUN
efajoead-14297	5	3	communication	communication	NOUN
efajoead-14297	5	4	is	be	AUX
efajoead-14297	5	5	very	very	ADV
efajoead-14297	5	6	important	important	ADJ
efajoead-14297	5	7	in	in	ADP
efajoead-14297	5	8	the	the	DET
efajoead-14297	5	9	hospitality	hospitality	NOUN
efajoead-14297	5	10	industry	industry	NOUN
efajoead-14297	5	11	,	,	PUNCT
efajoead-14297	5	12	especially	especially	ADV
efajoead-14297	5	13	at	at	ADP
efajoead-14297	5	14	the	the	DET
efajoead-14297	5	15	hotel	hotel	NOUN
efajoead-14297	5	16	front	front	NOUN
efajoead-14297	5	17	desk	desk	NOUN
efajoead-14297	5	18	.	.	PUNCT
efajoead-14297	6	1	this	this	DET
efajoead-14297	6	2	department	department	NOUN
efajoead-14297	6	3	gives	give	VERB
efajoead-14297	6	4	the	the	DET
efajoead-14297	6	5	first	first	ADJ
efajoead-14297	6	6	impression	impression	NOUN
efajoead-14297	6	7	that	that	PRON
efajoead-14297	6	8	has	have	VERB
efajoead-14297	6	9	significant	significant	ADJ
efajoead-14297	6	10	influence	influence	NOUN
efajoead-14297	6	11	,	,	PUNCT
efajoead-14297	6	12	on	on	ADP
efajoead-14297	6	13	the	the	DET
efajoead-14297	6	14	whole	whole	NOUN
efajoead-14297	6	15	,	,	PUNCT
efajoead-14297	6	16	towards	towards	ADP
efajoead-14297	6	17	customer	customer	NOUN
efajoead-14297	6	18	satisfaction	satisfaction	NOUN
efajoead-14297	6	19	.	.	PUNCT
efajoead-14297	7	1	in	in	ADP
efajoead-14297	7	2	this	this	DET
efajoead-14297	7	3	context	context	NOUN
efajoead-14297	7	4	,	,	PUNCT
efajoead-14297	7	5	politeness	politeness	ADJ
efajoead-14297	7	6	strategies	strategy	NOUN
efajoead-14297	7	7	and	and	CCONJ
efajoead-14297	7	8	gender	gender	NOUN
efajoead-14297	7	9	-	-	PUNCT
efajoead-14297	7	10	specific	specific	ADJ
efajoead-14297	7	11	language	language	NOUN
efajoead-14297	7	12	usage	usage	NOUN
efajoead-14297	7	13	are	be	AUX
efajoead-14297	7	14	pivotal	pivotal	ADJ
efajoead-14297	7	15	factors	factor	NOUN
efajoead-14297	7	16	influencing	influence	VERB
efajoead-14297	7	17	the	the	DET
efajoead-14297	7	18	quality	quality	NOUN
efajoead-14297	7	19	of	of	ADP
efajoead-14297	7	20	interaction	interaction	NOUN
efajoead-14297	7	21	.	.	PUNCT
efajoead-14297	8	1	these	these	DET
efajoead-14297	8	2	linguistic	linguistic	ADJ
efajoead-14297	8	3	characteristics	characteristic	NOUN
efajoead-14297	8	4	not	not	PART
efajoead-14297	8	5	only	only	ADV
efajoead-14297	8	6	show	show	VERB
efajoead-14297	8	7	politeness	politeness	NOUN
efajoead-14297	8	8	and	and	CCONJ
efajoead-14297	8	9	professionalism	professionalism	NOUN
efajoead-14297	8	10	but	but	CCONJ
efajoead-14297	8	11	also	also	ADV
efajoead-14297	8	12	deliver	deliver	VERB
efajoead-14297	8	13	complex	complex	ADJ
efajoead-14297	8	14	social	social	ADJ
efajoead-14297	8	15	and	and	CCONJ
efajoead-14297	8	16	cultural	cultural	ADJ
efajoead-14297	8	17	implications	implication	NOUN
efajoead-14297	8	18	in	in	ADP
efajoead-14297	8	19	providing	provide	VERB
efajoead-14297	8	20	service	service	NOUN
efajoead-14297	8	21	.	.	PUNCT
efajoead-14297	9	1	numerous	numerous	ADJ
efajoead-14297	9	2	linguistic	linguistic	ADJ
efajoead-14297	9	3	scholars	scholar	NOUN
efajoead-14297	9	4	have	have	AUX
efajoead-14297	9	5	underscored	underscore	VERB
efajoead-14297	9	6	the	the	DET
efajoead-14297	9	7	significance	significance	NOUN
efajoead-14297	9	8	of	of	ADP
efajoead-14297	9	9	politeness	politeness	NOUN
efajoead-14297	9	10	in	in	ADP
efajoead-14297	9	11	cultivating	cultivate	VERB
efajoead-14297	9	12	favorable	favorable	ADJ
efajoead-14297	9	13	service	service	NOUN
efajoead-14297	9	14	experiences	experience	NOUN
efajoead-14297	9	15	.	.	PUNCT
efajoead-14297	10	1	brown	brown	PROPN
efajoead-14297	10	2	and	and	CCONJ
efajoead-14297	10	3	levinson	levinson	PROPN
efajoead-14297	10	4	abstract	abstract	PROPN
efajoead-14297	10	5	.	.	PUNCT
efajoead-14297	11	1	this	this	DET
efajoead-14297	11	2	research	research	NOUN
efajoead-14297	11	3	examines	examine	VERB
efajoead-14297	11	4	the	the	DET
efajoead-14297	11	5	utilization	utilization	NOUN
efajoead-14297	11	6	of	of	ADP
efajoead-14297	11	7	politeness	politeness	ADJ
efajoead-14297	11	8	strategies	strategy	NOUN
efajoead-14297	11	9	and	and	CCONJ
efajoead-14297	11	10	gendered	gendere	VERB
efajoead-14297	11	11	language	language	NOUN
efajoead-14297	11	12	among	among	ADP
efajoead-14297	11	13	hospitality	hospitality	NOUN
efajoead-14297	11	14	professionals	professional	NOUN
efajoead-14297	11	15	at	at	ADP
efajoead-14297	11	16	ibis	ibis	ADJ
efajoead-14297	11	17	styles	style	NOUN
efajoead-14297	11	18	jakarta	jakarta	PROPN
efajoead-14297	11	19	mangga	mangga	PROPN
efajoead-14297	11	20	dua	dua	PROPN
efajoead-14297	11	21	square	square	PROPN
efajoead-14297	11	22	.	.	PUNCT
efajoead-14297	12	1	the	the	DET
efajoead-14297	12	2	main	main	ADJ
efajoead-14297	12	3	goals	goal	NOUN
efajoead-14297	12	4	are	be	AUX
efajoead-14297	12	5	threefold	threefold	VERB
efajoead-14297	12	6	:	:	PUNCT
efajoead-14297	12	7	to	to	PART
efajoead-14297	12	8	find	find	VERB
efajoead-14297	12	9	out	out	ADP
efajoead-14297	12	10	what	what	PRON
efajoead-14297	12	11	kinds	kind	NOUN
efajoead-14297	12	12	of	of	ADP
efajoead-14297	12	13	politeness	politeness	ADJ
efajoead-14297	12	14	strategies	strategy	NOUN
efajoead-14297	12	15	front	front	ADJ
efajoead-14297	12	16	office	office	NOUN
efajoead-14297	12	17	staff	staff	NOUN
efajoead-14297	12	18	use	use	NOUN
efajoead-14297	12	19	,	,	PUNCT
efajoead-14297	12	20	to	to	PART
efajoead-14297	12	21	look	look	VERB
efajoead-14297	12	22	at	at	ADP
efajoead-14297	12	23	how	how	SCONJ
efajoead-14297	12	24	gender	gender	NOUN
efajoead-14297	12	25	affects	affect	VERB
efajoead-14297	12	26	the	the	DET
efajoead-14297	12	27	language	language	NOUN
efajoead-14297	12	28	choices	choice	NOUN
efajoead-14297	12	29	they	they	PRON
efajoead-14297	12	30	make	make	VERB
efajoead-14297	12	31	when	when	SCONJ
efajoead-14297	12	32	talking	talk	VERB
efajoead-14297	12	33	to	to	ADP
efajoead-14297	12	34	guests	guest	NOUN
efajoead-14297	12	35	,	,	PUNCT
efajoead-14297	12	36	and	and	CCONJ
efajoead-14297	12	37	to	to	PART
efajoead-14297	12	38	look	look	VERB
efajoead-14297	12	39	at	at	ADP
efajoead-14297	12	40	how	how	SCONJ
efajoead-14297	12	41	important	important	ADJ
efajoead-14297	12	42	these	these	DET
efajoead-14297	12	43	strategies	strategy	NOUN
efajoead-14297	12	44	are	be	AUX
efajoead-14297	12	45	for	for	ADP
efajoead-14297	12	46	improving	improve	VERB
efajoead-14297	12	47	customer	customer	NOUN
efajoead-14297	12	48	satisfaction	satisfaction	NOUN
efajoead-14297	12	49	and	and	CCONJ
efajoead-14297	12	50	professional	professional	ADJ
efajoead-14297	12	51	communication	communication	NOUN
efajoead-14297	12	52	.	.	PUNCT
efajoead-14297	13	1	data	datum	NOUN
efajoead-14297	13	2	were	be	AUX
efajoead-14297	13	3	gathered	gather	VERB
efajoead-14297	13	4	via	via	ADP
efajoead-14297	13	5	direct	direct	ADJ
efajoead-14297	13	6	observation	observation	NOUN
efajoead-14297	13	7	of	of	ADP
efajoead-14297	13	8	daily	daily	ADJ
efajoead-14297	13	9	service	service	NOUN
efajoead-14297	13	10	interactions	interaction	NOUN
efajoead-14297	13	11	and	and	CCONJ
efajoead-14297	13	12	semi	semi	ADJ
efajoead-14297	13	13	-	-	ADJ
efajoead-14297	13	14	structured	structured	ADJ
efajoead-14297	13	15	interviews	interview	NOUN
efajoead-14297	13	16	with	with	ADP
efajoead-14297	13	17	staff	staff	NOUN
efajoead-14297	13	18	,	,	PUNCT
efajoead-14297	13	19	facilitating	facilitate	VERB
efajoead-14297	13	20	a	a	DET
efajoead-14297	13	21	comprehensive	comprehensive	ADJ
efajoead-14297	13	22	understanding	understanding	NOUN
efajoead-14297	13	23	of	of	ADP
efajoead-14297	13	24	both	both	DET
efajoead-14297	13	25	practice	practice	NOUN
efajoead-14297	13	26	and	and	CCONJ
efajoead-14297	13	27	perception	perception	NOUN
efajoead-14297	13	28	.	.	PUNCT
efajoead-14297	14	1	the	the	DET
efajoead-14297	14	2	analysis	analysis	NOUN
efajoead-14297	14	3	shows	show	VERB
efajoead-14297	14	4	that	that	SCONJ
efajoead-14297	14	5	people	people	NOUN
efajoead-14297	14	6	often	often	ADV
efajoead-14297	14	7	use	use	VERB
efajoead-14297	14	8	both	both	CCONJ
efajoead-14297	14	9	positive	positive	ADJ
efajoead-14297	14	10	and	and	CCONJ
efajoead-14297	14	11	negative	negative	ADJ
efajoead-14297	14	12	politeness	politeness	ADJ
efajoead-14297	14	13	strategies	strategy	NOUN
efajoead-14297	14	14	.	.	PUNCT
efajoead-14297	15	1	however	however	ADV
efajoead-14297	15	2	,	,	PUNCT
efajoead-14297	15	3	the	the	DET
efajoead-14297	15	4	way	way	NOUN
efajoead-14297	15	5	they	they	PRON
efajoead-14297	15	6	use	use	VERB
efajoead-14297	15	7	them	they	PRON
efajoead-14297	15	8	depends	depend	VERB
efajoead-14297	15	9	on	on	ADP
efajoead-14297	15	10	their	their	PRON
efajoead-14297	15	11	gender	gender	NOUN
efajoead-14297	15	12	.	.	PUNCT
efajoead-14297	16	1	female	female	ADJ
efajoead-14297	16	2	staff	staff	NOUN
efajoead-14297	16	3	members	member	NOUN
efajoead-14297	16	4	were	be	AUX
efajoead-14297	16	5	more	more	ADV
efajoead-14297	16	6	likely	likely	ADJ
efajoead-14297	16	7	to	to	PART
efajoead-14297	16	8	use	use	VERB
efajoead-14297	16	9	both	both	DET
efajoead-14297	16	10	positive	positive	ADJ
efajoead-14297	16	11	strategies	strategy	NOUN
efajoead-14297	16	12	,	,	PUNCT
efajoead-14297	16	13	like	like	ADP
efajoead-14297	16	14	friendly	friendly	ADJ
efajoead-14297	16	15	greetings	greeting	NOUN
efajoead-14297	16	16	and	and	CCONJ
efajoead-14297	16	17	building	build	VERB
efajoead-14297	16	18	solidarity	solidarity	NOUN
efajoead-14297	16	19	,	,	PUNCT
efajoead-14297	16	20	and	and	CCONJ
efajoead-14297	16	21	negative	negative	ADJ
efajoead-14297	16	22	strategies	strategy	NOUN
efajoead-14297	16	23	,	,	PUNCT
efajoead-14297	16	24	like	like	ADP
efajoead-14297	16	25	indirect	indirect	ADJ
efajoead-14297	16	26	requests	request	NOUN
efajoead-14297	16	27	and	and	CCONJ
efajoead-14297	16	28	polite	polite	ADJ
efajoead-14297	16	29	apologies	apology	NOUN
efajoead-14297	16	30	.	.	PUNCT
efajoead-14297	17	1	this	this	PRON
efajoead-14297	17	2	shows	show	VERB
efajoead-14297	17	3	that	that	SCONJ
efajoead-14297	17	4	they	they	PRON
efajoead-14297	17	5	were	be	AUX
efajoead-14297	17	6	relational	relational	ADJ
efajoead-14297	17	7	and	and	CCONJ
efajoead-14297	17	8	empathetic	empathetic	ADJ
efajoead-14297	17	9	.	.	PUNCT
efajoead-14297	18	1	on	on	ADP
efajoead-14297	18	2	the	the	DET
efajoead-14297	18	3	other	other	ADJ
efajoead-14297	18	4	hand	hand	NOUN
efajoead-14297	18	5	,	,	PUNCT
efajoead-14297	18	6	mostly	mostly	ADV
efajoead-14297	18	7	the	the	DET
efajoead-14297	18	8	male	male	ADJ
efajoead-14297	18	9	staff	staff	NOUN
efajoead-14297	18	10	applied	apply	VERB
efajoead-14297	18	11	positive	positive	ADJ
efajoead-14297	18	12	politeness	politeness	ADJ
efajoead-14297	18	13	strategies	strategy	NOUN
efajoead-14297	18	14	that	that	PRON
efajoead-14297	18	15	focus	focus	VERB
efajoead-14297	18	16	on	on	ADP
efajoead-14297	18	17	clarity	clarity	NOUN
efajoead-14297	18	18	,	,	PUNCT
efajoead-14297	18	19	assertiveness	assertiveness	NOUN
efajoead-14297	18	20	,	,	PUNCT
efajoead-14297	18	21	and	and	CCONJ
efajoead-14297	18	22	resourcefulness	resourcefulness	NOUN
efajoead-14297	18	23	,	,	PUNCT
efajoead-14297	18	24	especially	especially	ADV
efajoead-14297	18	25	when	when	SCONJ
efajoead-14297	18	26	they	they	PRON
efajoead-14297	18	27	were	be	AUX
efajoead-14297	18	28	busy	busy	ADJ
efajoead-14297	18	29	assisting	assist	VERB
efajoead-14297	18	30	the	the	DET
efajoead-14297	18	31	customers	customer	NOUN
efajoead-14297	18	32	.	.	PUNCT
efajoead-14297	19	1	these	these	DET
efajoead-14297	19	2	gender	gender	NOUN
efajoead-14297	19	3	-	-	PUNCT
efajoead-14297	19	4	based	base	VERB
efajoead-14297	19	5	distinctions	distinction	NOUN
efajoead-14297	19	6	show	show	VERB
efajoead-14297	19	7	wider	wide	ADJ
efajoead-14297	19	8	discourse	discourse	NOUN
efajoead-14297	19	9	forms	form	NOUN
efajoead-14297	19	10	,	,	PUNCT
efajoead-14297	19	11	including	include	VERB
efajoead-14297	19	12	“	"	PUNCT
efajoead-14297	19	13	rapport	rapport	NOUN
efajoead-14297	19	14	talk	talk	NOUN
efajoead-14297	19	15	”	"	PUNCT
efajoead-14297	19	16	and	and	CCONJ
efajoead-14297	19	17	“	"	PUNCT
efajoead-14297	19	18	report	report	NOUN
efajoead-14297	19	19	talk	talk	NOUN
efajoead-14297	19	20	”	"	PUNCT
efajoead-14297	19	21	,	,	PUNCT
efajoead-14297	19	22	thus	thus	ADV
efajoead-14297	19	23	it	it	PRON
efajoead-14297	19	24	emphasizes	emphasize	VERB
efajoead-14297	19	25	that	that	SCONJ
efajoead-14297	19	26	communication	communication	NOUN
efajoead-14297	19	27	styles	style	NOUN
efajoead-14297	19	28	are	be	AUX
efajoead-14297	19	29	influenced	influence	VERB
efajoead-14297	19	30	by	by	ADP
efajoead-14297	19	31	personal	personal	ADJ
efajoead-14297	19	32	preferences	preference	NOUN
efajoead-14297	19	33	,	,	PUNCT
efajoead-14297	19	34	social	social	ADJ
efajoead-14297	19	35	beliefs	belief	NOUN
efajoead-14297	19	36	,	,	PUNCT
efajoead-14297	19	37	and	and	CCONJ
efajoead-14297	19	38	professional	professional	ADJ
efajoead-14297	19	39	ethics	ethic	NOUN
efajoead-14297	19	40	.	.	PUNCT
efajoead-14297	20	1	these	these	DET
efajoead-14297	20	2	findings	finding	NOUN
efajoead-14297	20	3	demonstrate	demonstrate	VERB
efajoead-14297	20	4	that	that	SCONJ
efajoead-14297	20	5	linguistic	linguistic	ADJ
efajoead-14297	20	6	strategies	strategy	NOUN
efajoead-14297	20	7	are	be	AUX
efajoead-14297	20	8	not	not	PART
efajoead-14297	20	9	merely	merely	ADV
efajoead-14297	20	10	a	a	DET
efajoead-14297	20	11	matter	matter	NOUN
efajoead-14297	20	12	of	of	ADP
efajoead-14297	20	13	language	language	NOUN
efajoead-14297	20	14	ethics	ethic	NOUN
efajoead-14297	20	15	.	.	PUNCT
efajoead-14297	21	1	it	it	PRON
efajoead-14297	21	2	is	be	AUX
efajoead-14297	21	3	also	also	ADV
efajoead-14297	21	4	a	a	DET
efajoead-14297	21	5	crucial	crucial	ADJ
efajoead-14297	21	6	instrument	instrument	NOUN
efajoead-14297	21	7	in	in	ADP
efajoead-14297	21	8	improving	improve	VERB
efajoead-14297	21	9	customer	customer	NOUN
efajoead-14297	21	10	satisfaction	satisfaction	NOUN
efajoead-14297	21	11	and	and	CCONJ
efajoead-14297	21	12	professional	professional	ADJ
efajoead-14297	21	13	trustworthiness	trustworthiness	NOUN
efajoead-14297	21	14	.	.	PUNCT
efajoead-14297	22	1	the	the	DET
efajoead-14297	22	2	study	study	NOUN
efajoead-14297	22	3	contends	contend	VERB
efajoead-14297	22	4	that	that	SCONJ
efajoead-14297	22	5	neither	neither	CCONJ
efajoead-14297	22	6	empathetic	empathetic	ADJ
efajoead-14297	22	7	nor	nor	CCONJ
efajoead-14297	22	8	efficiency	efficiency	NOUN
efajoead-14297	22	9	-	-	PUNCT
efajoead-14297	22	10	driven	drive	VERB
efajoead-14297	22	11	approaches	approach	NOUN
efajoead-14297	22	12	should	should	AUX
efajoead-14297	22	13	be	be	AUX
efajoead-14297	22	14	favored	favor	VERB
efajoead-14297	22	15	;	;	PUNCT
efajoead-14297	22	16	instead	instead	ADV
efajoead-14297	22	17	,	,	PUNCT
efajoead-14297	22	18	both	both	PRON
efajoead-14297	22	19	fulfill	fulfill	VERB
efajoead-14297	22	20	complementary	complementary	ADJ
efajoead-14297	22	21	roles	role	NOUN
efajoead-14297	22	22	in	in	ADP
efajoead-14297	22	23	hospitality	hospitality	NOUN
efajoead-14297	22	24	service	service	NOUN
efajoead-14297	22	25	delivery	delivery	NOUN
efajoead-14297	22	26	.	.	PUNCT
efajoead-14297	23	1	by	by	ADP
efajoead-14297	23	2	contextualizing	contextualize	VERB
efajoead-14297	23	3	this	this	DET
efajoead-14297	23	4	knowledge	knowledge	NOUN
efajoead-14297	23	5	in	in	ADP
efajoead-14297	23	6	the	the	DET
efajoead-14297	23	7	real	real	ADJ
efajoead-14297	23	8	hospitality	hospitality	NOUN
efajoead-14297	23	9	practices	practice	NOUN
efajoead-14297	23	10	,	,	PUNCT
efajoead-14297	23	11	the	the	DET
efajoead-14297	23	12	research	research	NOUN
efajoead-14297	23	13	enriches	enrich	VERB
efajoead-14297	23	14	the	the	DET
efajoead-14297	23	15	applied	apply	VERB
efajoead-14297	23	16	linguistic	linguistic	ADJ
efajoead-14297	23	17	sphere	sphere	NOUN
efajoead-14297	23	18	,	,	PUNCT
efajoead-14297	23	19	discourse	discourse	NOUN
efajoead-14297	23	20	studies	study	NOUN
efajoead-14297	23	21	,	,	PUNCT
efajoead-14297	23	22	and	and	CCONJ
efajoead-14297	23	23	hospitality	hospitality	NOUN
efajoead-14297	23	24	management	management	NOUN
efajoead-14297	23	25	.	.	PUNCT
efajoead-14297	24	1	it	it	PRON
efajoead-14297	24	2	also	also	ADV
efajoead-14297	24	3	has	have	VERB
efajoead-14297	24	4	the	the	DET
efajoead-14297	24	5	real	real	ADJ
efajoead-14297	24	6	impact	impact	NOUN
efajoead-14297	24	7	on	on	ADP
efajoead-14297	24	8	professional	professional	ADJ
efajoead-14297	24	9	training	training	NOUN
efajoead-14297	24	10	and	and	CCONJ
efajoead-14297	24	11	staff	staff	NOUN
efajoead-14297	24	12	development	development	NOUN
efajoead-14297	24	13	programs	program	NOUN
efajoead-14297	24	14	that	that	PRON
efajoead-14297	24	15	indicate	indicate	VERB
efajoead-14297	24	16	improving	improve	VERB
efajoead-14297	24	17	communication	communication	NOUN
efajoead-14297	24	18	,	,	PUNCT
efajoead-14297	24	19	flexibility	flexibility	NOUN
efajoead-14297	24	20	,	,	PUNCT
efajoead-14297	24	21	and	and	CCONJ
efajoead-14297	24	22	service	service	NOUN
efajoead-14297	24	23	excellence	excellence	NOUN
efajoead-14297	24	24	in	in	ADP
efajoead-14297	24	25	the	the	DET
efajoead-14297	24	26	global	global	ADJ
efajoead-14297	24	27	hospitality	hospitality	NOUN
efajoead-14297	24	28	industry	industry	NOUN
efajoead-14297	24	29	.	.	PUNCT
efajoead-14297	25	1	keywords	keyword	NOUN
efajoead-14297	25	2	:	:	PUNCT
efajoead-14297	25	3	politeness	politeness	ADJ
efajoead-14297	25	4	strategies	strategy	NOUN
efajoead-14297	25	5	,	,	PUNCT
efajoead-14297	25	6	gendered	gendere	VERB
efajoead-14297	25	7	language	language	NOUN
efajoead-14297	25	8	,	,	PUNCT
efajoead-14297	25	9	hospitality	hospitality	NOUN
efajoead-14297	25	10	,	,	PUNCT
efajoead-14297	25	11	discourses	discourse	NOUN
efajoead-14297	25	12	,	,	PUNCT
efajoead-14297	25	13	linguistics	linguistic	NOUN
efajoead-14297	25	14	,	,	PUNCT
efajoead-14297	25	15	quality	quality	NOUN
efajoead-14297	25	16	education	education	NOUN
efajoead-14297	25	17	https://doi.org/10.29240/ef.v9i2%20november.14297	https://doi.org/10.29240/ef.v9i2%20november.14297	NOUN
efajoead-14297	25	18	https://portal.issn.org/resource/issn/2580-3670	https://portal.issn.org/resource/issn/2580-3670	VERB
efajoead-14297	25	19	https://portal.issn.org/resource/issn/2580-3670	https://portal.issn.org/resource/issn/2580-3670	PROPN
efajoead-14297	25	20	http://journal.iaincurup.ac.id/index.php/english	http://journal.iaincurup.ac.id/index.php/english	PUNCT
efajoead-14297	26	1	mailto:faprilia@fkip.unsri.ac.id	mailto:faprilia@fkip.unsri.ac.id	PROPN
efajoead-14297	26	2	https://doi.org/10.29240/ef.v9i2%20november.14297	https://doi.org/10.29240/ef.v9i2%20november.14297	PROPN
efajoead-14297	26	3	desti	desti	PROPN
efajoead-14297	26	4	wulan	wulan	VERB
efajoead-14297	26	5	dari	dari	PROPN
efajoead-14297	26	6	et	et	PROPN
efajoead-14297	26	7	al	al	PROPN
efajoead-14297	26	8	.	.	PROPN
efajoead-14297	26	9	,	,	PUNCT
efajoead-14297	26	10	2025	2025	NUM
efajoead-14297	26	11	politeness	politeness	ADJ
efajoead-14297	26	12	strategies	strategy	NOUN
efajoead-14297	26	13	and	and	CCONJ
efajoead-14297	26	14	gendered	gendere	VERB
efajoead-14297	26	15	language	language	NOUN
efajoead-14297	26	16	use	use	NOUN
efajoead-14297	26	17	in	in	ADP
efajoead-14297	26	18	hospitality	hospitality	NOUN
efajoead-14297	26	19	discourse	discourse	NOUN
efajoead-14297	26	20	:	:	PUNCT
efajoead-14297	26	21	a	a	DET
efajoead-14297	26	22	case	case	NOUN
efajoead-14297	26	23	study	study	NOUN
efajoead-14297	26	24	of	of	ADP
efajoead-14297	26	25	ibis	ibis	ADJ
efajoead-14297	26	26	styles	style	NOUN
efajoead-14297	26	27	hotel	hotel	NOUN
efajoead-14297	26	28	in	in	ADP
efajoead-14297	26	29	jakarta	jakarta	PROPN
efajoead-14297	26	30	238	238	NUM
efajoead-14297	26	31	|	|	ADV
efajoead-14297	26	32	vol.9	vol.9	PROPN
efajoead-14297	26	33	,	,	PUNCT
efajoead-14297	26	34	no	no	INTJ
efajoead-14297	26	35	.	.	NOUN
efajoead-14297	26	36	2	2	NUM
efajoead-14297	26	37	,	,	PUNCT
efajoead-14297	26	38	2025	2025	NUM
efajoead-14297	26	39	(	(	PUNCT
efajoead-14297	26	40	237	237	NUM
efajoead-14297	26	41	-	-	SYM
efajoead-14297	26	42	248	248	NUM
efajoead-14297	26	43	)	)	PUNCT
efajoead-14297	26	44	(	(	PUNCT
efajoead-14297	26	45	1987	1987	NUM
efajoead-14297	26	46	)	)	PUNCT
efajoead-14297	26	47	categorize	categorize	VERB
efajoead-14297	26	48	politeness	politeness	NOUN
efajoead-14297	26	49	into	into	ADP
efajoead-14297	26	50	two	two	NUM
efajoead-14297	26	51	main	main	ADJ
efajoead-14297	26	52	strategies	strategy	NOUN
efajoead-14297	26	53	,	,	PUNCT
efajoead-14297	26	54	namely	namely	ADV
efajoead-14297	26	55	positive	positive	ADJ
efajoead-14297	26	56	politeness	politeness	NOUN
efajoead-14297	26	57	and	and	CCONJ
efajoead-14297	26	58	negative	negative	ADJ
efajoead-14297	26	59	politeness	politeness	ADJ
efajoead-14297	26	60	.	.	PUNCT
efajoead-14297	27	1	positive	positive	ADJ
efajoead-14297	27	2	politeness	politeness	ADJ
efajoead-14297	27	3	stimulates	stimulate	NOUN
efajoead-14297	27	4	connection	connection	NOUN
efajoead-14297	27	5	and	and	CCONJ
efajoead-14297	27	6	affability	affability	NOUN
efajoead-14297	27	7	,	,	PUNCT
efajoead-14297	27	8	while	while	SCONJ
efajoead-14297	27	9	negative	negative	ADJ
efajoead-14297	27	10	politeness	politeness	ADJ
efajoead-14297	27	11	avoids	avoid	VERB
efajoead-14297	27	12	pressure	pressure	NOUN
efajoead-14297	27	13	and	and	CCONJ
efajoead-14297	27	14	maintains	maintain	VERB
efajoead-14297	27	15	formality	formality	NOUN
efajoead-14297	27	16	.	.	PUNCT
efajoead-14297	28	1	tannen	tannen	PROPN
efajoead-14297	28	2	(	(	PUNCT
efajoead-14297	28	3	1990	1990	NUM
efajoead-14297	28	4	)	)	PUNCT
efajoead-14297	28	5	proposed	propose	VERB
efajoead-14297	28	6	the	the	DET
efajoead-14297	28	7	concept	concept	NOUN
efajoead-14297	28	8	of	of	ADP
efajoead-14297	28	9	"	"	PUNCT
efajoead-14297	28	10	genderlects	genderlect	NOUN
efajoead-14297	28	11	,	,	PUNCT
efajoead-14297	28	12	"	"	PUNCT
efajoead-14297	28	13	positing	posit	VERB
efajoead-14297	28	14	that	that	SCONJ
efajoead-14297	28	15	men	man	NOUN
efajoead-14297	28	16	and	and	CCONJ
efajoead-14297	28	17	women	woman	NOUN
efajoead-14297	28	18	,	,	PUNCT
efajoead-14297	28	19	influenced	influence	VERB
efajoead-14297	28	20	by	by	ADP
efajoead-14297	28	21	distinct	distinct	ADJ
efajoead-14297	28	22	socialization	socialization	NOUN
efajoead-14297	28	23	patterns	pattern	NOUN
efajoead-14297	28	24	,	,	PUNCT
efajoead-14297	28	25	typically	typically	ADV
efajoead-14297	28	26	communicate	communicate	VERB
efajoead-14297	28	27	in	in	ADP
efajoead-14297	28	28	divergent	divergent	ADJ
efajoead-14297	28	29	manners	manner	NOUN
efajoead-14297	28	30	.	.	PUNCT
efajoead-14297	29	1	men	man	NOUN
efajoead-14297	29	2	frequently	frequently	ADV
efajoead-14297	29	3	employ	employ	VERB
efajoead-14297	29	4	more	more	ADV
efajoead-14297	29	5	assertive	assertive	ADJ
efajoead-14297	29	6	and	and	CCONJ
efajoead-14297	29	7	direct	direct	ADJ
efajoead-14297	29	8	communication	communication	NOUN
efajoead-14297	29	9	,	,	PUNCT
efajoead-14297	29	10	whereas	whereas	SCONJ
efajoead-14297	29	11	women	woman	NOUN
efajoead-14297	29	12	typically	typically	ADV
efajoead-14297	29	13	embrace	embrace	VERB
efajoead-14297	29	14	a	a	DET
efajoead-14297	29	15	more	more	ADV
efajoead-14297	29	16	empathetic	empathetic	ADJ
efajoead-14297	29	17	and	and	CCONJ
efajoead-14297	29	18	nurturing	nurture	VERB
efajoead-14297	29	19	style	style	NOUN
efajoead-14297	29	20	.	.	PUNCT
efajoead-14297	30	1	while	while	SCONJ
efajoead-14297	30	2	numerous	numerous	ADJ
efajoead-14297	30	3	studies	study	NOUN
efajoead-14297	30	4	have	have	AUX
efajoead-14297	30	5	investigated	investigate	VERB
efajoead-14297	30	6	politeness	politeness	NOUN
efajoead-14297	30	7	and	and	CCONJ
efajoead-14297	30	8	gendered	gendere	VERB
efajoead-14297	30	9	language	language	NOUN
efajoead-14297	30	10	independently	independently	ADV
efajoead-14297	30	11	,	,	PUNCT
efajoead-14297	30	12	there	there	PRON
efajoead-14297	30	13	is	be	VERB
efajoead-14297	30	14	a	a	DET
efajoead-14297	30	15	deficiency	deficiency	NOUN
efajoead-14297	30	16	of	of	ADP
efajoead-14297	30	17	comprehensive	comprehensive	ADJ
efajoead-14297	30	18	research	research	NOUN
efajoead-14297	30	19	analyzing	analyze	VERB
efajoead-14297	30	20	the	the	DET
efajoead-14297	30	21	interaction	interaction	NOUN
efajoead-14297	30	22	of	of	ADP
efajoead-14297	30	23	these	these	DET
efajoead-14297	30	24	two	two	NUM
efajoead-14297	30	25	factors	factor	NOUN
efajoead-14297	30	26	in	in	ADP
efajoead-14297	30	27	practical	practical	ADJ
efajoead-14297	30	28	hospitality	hospitality	NOUN
efajoead-14297	30	29	contexts	contexts	NOUN
efajoead-14297	30	30	.	.	PUNCT
efajoead-14297	31	1	rababah	rababah	NOUN
efajoead-14297	31	2	(	(	PUNCT
efajoead-14297	31	3	2021	2021	NUM
efajoead-14297	31	4	)	)	PUNCT
efajoead-14297	31	5	,	,	PUNCT
efajoead-14297	31	6	kusumarini	kusumarini	PROPN
efajoead-14297	31	7	,	,	PUNCT
efajoead-14297	31	8	et	et	NOUN
efajoead-14297	31	9	.	.	PUNCT
efajoead-14297	32	1	al	al	PROPN
efajoead-14297	32	2	.	.	PROPN
efajoead-14297	33	1	(	(	PUNCT
efajoead-14297	33	2	2021	2021	NUM
efajoead-14297	33	3	)	)	PUNCT
efajoead-14297	33	4	,	,	PUNCT
efajoead-14297	33	5	and	and	CCONJ
efajoead-14297	33	6	noorani	noorani	ADJ
efajoead-14297	33	7	(	(	PUNCT
efajoead-14297	33	8	2021	2021	NUM
efajoead-14297	33	9	)	)	PUNCT
efajoead-14297	33	10	show	show	VERB
efajoead-14297	33	11	that	that	SCONJ
efajoead-14297	33	12	the	the	DET
efajoead-14297	33	13	way	way	NOUN
efajoead-14297	33	14	people	people	NOUN
efajoead-14297	33	15	interact	interact	VERB
efajoead-14297	33	16	in	in	ADP
efajoead-14297	33	17	hotels	hotel	NOUN
efajoead-14297	33	18	is	be	AUX
efajoead-14297	33	19	mostly	mostly	ADV
efajoead-14297	33	20	shaped	shape	VERB
efajoead-14297	33	21	by	by	ADP
efajoead-14297	33	22	cultural	cultural	ADJ
efajoead-14297	33	23	and	and	CCONJ
efajoead-14297	33	24	institutional	institutional	ADJ
efajoead-14297	33	25	factors	factor	NOUN
efajoead-14297	33	26	.	.	PUNCT
efajoead-14297	34	1	rababah	rababah	NOUN
efajoead-14297	34	2	et	et	PROPN
efajoead-14297	34	3	al	al	PROPN
efajoead-14297	34	4	.	.	PROPN
efajoead-14297	35	1	(	(	PUNCT
efajoead-14297	35	2	2021	2021	NUM
efajoead-14297	35	3	)	)	PUNCT
efajoead-14297	35	4	found	find	VERB
efajoead-14297	35	5	that	that	SCONJ
efajoead-14297	35	6	hotel	hotel	NOUN
efajoead-14297	35	7	staff	staff	NOUN
efajoead-14297	35	8	in	in	ADP
efajoead-14297	35	9	jordan	jordan	PROPN
efajoead-14297	35	10	often	often	ADV
efajoead-14297	35	11	use	use	VERB
efajoead-14297	35	12	direct	direct	ADJ
efajoead-14297	35	13	instruction	instruction	NOUN
efajoead-14297	35	14	for	for	ADP
efajoead-14297	35	15	efficiency	efficiency	NOUN
efajoead-14297	35	16	.	.	PUNCT
efajoead-14297	36	1	meanwhile	meanwhile	ADV
efajoead-14297	36	2	,	,	PUNCT
efajoead-14297	36	3	kusumarini	kusumarini	PROPN
efajoead-14297	36	4	et	et	PROPN
efajoead-14297	36	5	al	al	PROPN
efajoead-14297	36	6	.	.	PROPN
efajoead-14297	37	1	(	(	PUNCT
efajoead-14297	37	2	2021	2021	NUM
efajoead-14297	37	3	)	)	PUNCT
efajoead-14297	37	4	described	describe	VERB
efajoead-14297	37	5	that	that	SCONJ
efajoead-14297	37	6	japanese	japanese	ADJ
efajoead-14297	37	7	hotel	hotel	NOUN
efajoead-14297	37	8	staff	staff	NOUN
efajoead-14297	37	9	in	in	ADP
efajoead-14297	37	10	bali	bali	PROPN
efajoead-14297	37	11	used	use	VERB
efajoead-14297	37	12	an	an	DET
efajoead-14297	37	13	equitable	equitable	ADJ
efajoead-14297	37	14	politeness	politeness	ADJ
efajoead-14297	37	15	strategy	strategy	NOUN
efajoead-14297	37	16	by	by	ADP
efajoead-14297	37	17	incorporating	incorporate	VERB
efajoead-14297	37	18	positive	positive	ADJ
efajoead-14297	37	19	and	and	CCONJ
efajoead-14297	37	20	negative	negative	ADJ
efajoead-14297	37	21	mechanisms	mechanism	NOUN
efajoead-14297	37	22	.	.	PUNCT
efajoead-14297	38	1	this	this	DET
efajoead-14297	38	2	strategy	strategy	NOUN
efajoead-14297	38	3	aimed	aim	VERB
efajoead-14297	38	4	to	to	PART
efajoead-14297	38	5	retain	retain	VERB
efajoead-14297	38	6	respect	respect	NOUN
efajoead-14297	38	7	and	and	CCONJ
efajoead-14297	38	8	rapport	rapport	NOUN
efajoead-14297	38	9	.	.	PUNCT
efajoead-14297	39	1	besides	besides	SCONJ
efajoead-14297	39	2	,	,	PUNCT
efajoead-14297	39	3	noorani	noorani	X
efajoead-14297	39	4	(	(	PUNCT
efajoead-14297	39	5	2021	2021	NUM
efajoead-14297	39	6	)	)	PUNCT
efajoead-14297	39	7	also	also	ADV
efajoead-14297	39	8	discussed	discuss	VERB
efajoead-14297	39	9	numerous	numerous	ADJ
efajoead-14297	39	10	positive	positive	ADJ
efajoead-14297	39	11	politeness	politeness	ADJ
efajoead-14297	39	12	strategies	strategy	NOUN
efajoead-14297	39	13	that	that	PRON
efajoead-14297	39	14	guests	guest	NOUN
efajoead-14297	39	15	prefer	prefer	VERB
efajoead-14297	39	16	.	.	PUNCT
efajoead-14297	40	1	it	it	PRON
efajoead-14297	40	2	clarifies	clarify	VERB
efajoead-14297	40	3	that	that	PRON
efajoead-14297	40	4	professional	professional	ADJ
efajoead-14297	40	5	and	and	CCONJ
efajoead-14297	40	6	polite	polite	ADJ
efajoead-14297	40	7	language	language	NOUN
efajoead-14297	40	8	is	be	AUX
efajoead-14297	40	9	still	still	ADV
efajoead-14297	40	10	essential	essential	ADJ
efajoead-14297	40	11	in	in	ADP
efajoead-14297	40	12	efficient	efficient	ADJ
efajoead-14297	40	13	service	service	NOUN
efajoead-14297	40	14	interactions	interaction	NOUN
efajoead-14297	40	15	.	.	PUNCT
efajoead-14297	41	1	furthermore	furthermore	ADV
efajoead-14297	41	2	,	,	PUNCT
efajoead-14297	41	3	recent	recent	ADJ
efajoead-14297	41	4	research	research	NOUN
efajoead-14297	41	5	about	about	ADP
efajoead-14297	41	6	politeness	politeness	ADJ
efajoead-14297	41	7	strategy	strategy	NOUN
efajoead-14297	41	8	has	have	AUX
efajoead-14297	41	9	explored	explore	VERB
efajoead-14297	41	10	the	the	DET
efajoead-14297	41	11	gender	gender	NOUN
efajoead-14297	41	12	impact	impact	NOUN
efajoead-14297	41	13	towards	towards	ADP
efajoead-14297	41	14	communication	communication	NOUN
efajoead-14297	41	15	practices	practice	NOUN
efajoead-14297	41	16	in	in	ADP
efajoead-14297	41	17	the	the	DET
efajoead-14297	41	18	sector	sector	NOUN
efajoead-14297	41	19	of	of	ADP
efajoead-14297	41	20	hospitality	hospitality	NOUN
efajoead-14297	41	21	.	.	PUNCT
efajoead-14297	42	1	chalke	chalke	PROPN
efajoead-14297	42	2	et	et	PROPN
efajoead-14297	42	3	.	.	PUNCT
efajoead-14297	43	1	al	al	PROPN
efajoead-14297	43	2	.	.	PROPN
efajoead-14297	44	1	(	(	PUNCT
efajoead-14297	44	2	2025	2025	NUM
efajoead-14297	44	3	)	)	PUNCT
efajoead-14297	44	4	found	find	VERB
efajoead-14297	44	5	that	that	SCONJ
efajoead-14297	44	6	women	woman	NOUN
efajoead-14297	44	7	tend	tend	VERB
efajoead-14297	44	8	to	to	PART
efajoead-14297	44	9	use	use	VERB
efajoead-14297	44	10	collective	collective	ADJ
efajoead-14297	44	11	language	language	NOUN
efajoead-14297	44	12	in	in	ADP
efajoead-14297	44	13	the	the	DET
efajoead-14297	44	14	application	application	NOUN
efajoead-14297	44	15	materials	material	NOUN
efajoead-14297	44	16	.	.	PUNCT
efajoead-14297	45	1	it	it	PRON
efajoead-14297	45	2	is	be	AUX
efajoead-14297	45	3	in	in	ADP
efajoead-14297	45	4	line	line	NOUN
efajoead-14297	45	5	with	with	ADP
efajoead-14297	45	6	beiza	beiza	PROPN
efajoead-14297	45	7	et	et	PROPN
efajoead-14297	45	8	.	.	PUNCT
efajoead-14297	46	1	al	al	PROPN
efajoead-14297	46	2	.	.	PUNCT
efajoead-14297	46	3	’	'	PUNCT
efajoead-14297	47	1	(	(	PUNCT
efajoead-14297	47	2	2024	2024	NUM
efajoead-14297	47	3	)	)	PUNCT
efajoead-14297	47	4	study	study	NOUN
efajoead-14297	47	5	that	that	PRON
efajoead-14297	47	6	demonstrated	demonstrate	VERB
efajoead-14297	47	7	gender	gender	NOUN
efajoead-14297	47	8	influences	influence	NOUN
efajoead-14297	47	9	the	the	DET
efajoead-14297	47	10	way	way	NOUN
efajoead-14297	47	11	people	people	NOUN
efajoead-14297	47	12	respond	respond	VERB
efajoead-14297	47	13	to	to	ADP
efajoead-14297	47	14	hotel	hotel	NOUN
efajoead-14297	47	15	marketing	marketing	NOUN
efajoead-14297	47	16	messages	message	NOUN
efajoead-14297	47	17	.	.	PUNCT
efajoead-14297	48	1	however	however	ADV
efajoead-14297	48	2	,	,	PUNCT
efajoead-14297	48	3	only	only	ADV
efajoead-14297	48	4	a	a	DET
efajoead-14297	48	5	few	few	ADJ
efajoead-14297	48	6	studies	study	NOUN
efajoead-14297	48	7	focused	focus	VERB
efajoead-14297	48	8	on	on	ADP
efajoead-14297	48	9	gender	gender	NOUN
efajoead-14297	48	10	manifestations	manifestation	NOUN
efajoead-14297	48	11	in	in	ADP
efajoead-14297	48	12	direct	direct	ADJ
efajoead-14297	48	13	service	service	NOUN
efajoead-14297	48	14	interactions	interaction	NOUN
efajoead-14297	48	15	between	between	ADP
efajoead-14297	48	16	hotel	hotel	NOUN
efajoead-14297	48	17	staff	staff	NOUN
efajoead-14297	48	18	and	and	CCONJ
efajoead-14297	48	19	guests	guest	NOUN
efajoead-14297	48	20	,	,	PUNCT
efajoead-14297	48	21	which	which	PRON
efajoead-14297	48	22	is	be	AUX
efajoead-14297	48	23	the	the	DET
efajoead-14297	48	24	main	main	ADJ
efajoead-14297	48	25	focus	focus	NOUN
efajoead-14297	48	26	of	of	ADP
efajoead-14297	48	27	this	this	DET
efajoead-14297	48	28	research	research	NOUN
efajoead-14297	48	29	.	.	PUNCT
efajoead-14297	49	1	this	this	DET
efajoead-14297	49	2	study	study	NOUN
efajoead-14297	49	3	aims	aim	VERB
efajoead-14297	49	4	to	to	PART
efajoead-14297	49	5	address	address	VERB
efajoead-14297	49	6	the	the	DET
efajoead-14297	49	7	existing	exist	VERB
efajoead-14297	49	8	gap	gap	NOUN
efajoead-14297	49	9	by	by	ADP
efajoead-14297	49	10	examining	examine	VERB
efajoead-14297	49	11	the	the	DET
efajoead-14297	49	12	utilization	utilization	NOUN
efajoead-14297	49	13	of	of	ADP
efajoead-14297	49	14	politeness	politeness	ADJ
efajoead-14297	49	15	strategies	strategy	NOUN
efajoead-14297	49	16	and	and	CCONJ
efajoead-14297	49	17	gendered	gendere	VERB
efajoead-14297	49	18	language	language	NOUN
efajoead-14297	49	19	by	by	ADP
efajoead-14297	49	20	male	male	ADJ
efajoead-14297	49	21	and	and	CCONJ
efajoead-14297	49	22	female	female	ADJ
efajoead-14297	49	23	front	front	ADJ
efajoead-14297	49	24	office	office	NOUN
efajoead-14297	49	25	personnel	personnel	NOUN
efajoead-14297	49	26	at	at	ADP
efajoead-14297	49	27	ibis	ibis	ADJ
efajoead-14297	49	28	styles	style	NOUN
efajoead-14297	49	29	jakarta	jakarta	PROPN
efajoead-14297	49	30	mangga	mangga	PROPN
efajoead-14297	49	31	dua	dua	PROPN
efajoead-14297	49	32	square	square	PROPN
efajoead-14297	49	33	,	,	PUNCT
efajoead-14297	49	34	as	as	ADV
efajoead-14297	49	35	well	well	ADV
efajoead-14297	49	36	as	as	ADP
efajoead-14297	49	37	the	the	DET
efajoead-14297	49	38	impact	impact	NOUN
efajoead-14297	49	39	of	of	ADP
efajoead-14297	49	40	these	these	DET
efajoead-14297	49	41	factors	factor	NOUN
efajoead-14297	49	42	on	on	ADP
efajoead-14297	49	43	guest	guest	NOUN
efajoead-14297	49	44	satisfaction	satisfaction	NOUN
efajoead-14297	49	45	.	.	PUNCT
efajoead-14297	50	1	the	the	DET
efajoead-14297	50	2	study	study	NOUN
efajoead-14297	50	3	is	be	AUX
efajoead-14297	50	4	guided	guide	VERB
efajoead-14297	50	5	by	by	ADP
efajoead-14297	50	6	the	the	DET
efajoead-14297	50	7	following	follow	VERB
efajoead-14297	50	8	question	question	NOUN
efajoead-14297	50	9	:	:	PUNCT
efajoead-14297	50	10	what	what	PRON
efajoead-14297	50	11	politeness	politeness	ADJ
efajoead-14297	50	12	strategies	strategy	NOUN
efajoead-14297	50	13	are	be	AUX
efajoead-14297	50	14	frequently	frequently	ADV
efajoead-14297	50	15	employed	employ	VERB
efajoead-14297	50	16	by	by	ADP
efajoead-14297	50	17	male	male	ADJ
efajoead-14297	50	18	and	and	CCONJ
efajoead-14297	50	19	female	female	ADJ
efajoead-14297	50	20	front	front	ADJ
efajoead-14297	50	21	office	office	NOUN
efajoead-14297	50	22	staff	staff	NOUN
efajoead-14297	50	23	during	during	ADP
efajoead-14297	50	24	the	the	DET
efajoead-14297	50	25	interaction	interaction	NOUN
efajoead-14297	50	26	with	with	ADP
efajoead-14297	50	27	guests	guest	NOUN
efajoead-14297	50	28	?	?	PUNCT
efajoead-14297	51	1	how	how	SCONJ
efajoead-14297	51	2	do	do	AUX
efajoead-14297	51	3	their	their	PRON
efajoead-14297	51	4	communication	communication	NOUN
efajoead-14297	51	5	style	style	NOUN
efajoead-14297	51	6	adapt	adapt	VERB
efajoead-14297	51	7	to	to	ADP
efajoead-14297	51	8	or	or	CCONJ
efajoead-14297	51	9	counter	counter	VERB
efajoead-14297	51	10	conventional	conventional	ADJ
efajoead-14297	51	11	gender	gender	NOUN
efajoead-14297	51	12	norms	norm	NOUN
efajoead-14297	51	13	?	?	PUNCT
efajoead-14297	52	1	this	this	DET
efajoead-14297	52	2	research	research	NOUN
efajoead-14297	52	3	enriches	enrich	VERB
efajoead-14297	52	4	the	the	DET
efajoead-14297	52	5	sociolinguistics	sociolinguistic	NOUN
efajoead-14297	52	6	and	and	CCONJ
efajoead-14297	52	7	pragmatics	pragmatic	NOUN
efajoead-14297	52	8	disciplines	discipline	NOUN
efajoead-14297	52	9	through	through	ADP
efajoead-14297	52	10	authentic	authentic	ADJ
efajoead-14297	52	11	interaction	interaction	NOUN
efajoead-14297	52	12	and	and	CCONJ
efajoead-14297	52	13	interview	interview	NOUN
efajoead-14297	52	14	data	datum	NOUN
efajoead-14297	52	15	assessment	assessment	NOUN
efajoead-14297	52	16	,	,	PUNCT
efajoead-14297	52	17	focusing	focus	VERB
efajoead-14297	52	18	specifically	specifically	ADV
efajoead-14297	52	19	on	on	ADP
efajoead-14297	52	20	service	service	NOUN
efajoead-14297	52	21	discourse	discourse	NOUN
efajoead-14297	52	22	.	.	PUNCT
efajoead-14297	53	1	this	this	DET
efajoead-14297	53	2	research	research	NOUN
efajoead-14297	53	3	is	be	AUX
efajoead-14297	53	4	also	also	ADV
efajoead-14297	53	5	advanced	advanced	ADJ
efajoead-14297	53	6	because	because	SCONJ
efajoead-14297	53	7	of	of	ADP
efajoead-14297	53	8	the	the	DET
efajoead-14297	53	9	integrative	integrative	ADJ
efajoead-14297	53	10	approach	approach	NOUN
efajoead-14297	53	11	by	by	ADP
efajoead-14297	53	12	analyzing	analyze	VERB
efajoead-14297	53	13	politeness	politeness	ADJ
efajoead-14297	53	14	strategies	strategy	NOUN
efajoead-14297	53	15	and	and	CCONJ
efajoead-14297	53	16	gendered	gendere	VERB
efajoead-14297	53	17	language	language	NOUN
efajoead-14297	53	18	at	at	ADP
efajoead-14297	53	19	the	the	DET
efajoead-14297	53	20	same	same	ADJ
efajoead-14297	53	21	time	time	NOUN
efajoead-14297	53	22	within	within	ADP
efajoead-14297	53	23	the	the	DET
efajoead-14297	53	24	real	real	ADJ
efajoead-14297	53	25	hospitalization	hospitalization	NOUN
efajoead-14297	53	26	context	context	NOUN
efajoead-14297	53	27	.	.	PUNCT
efajoead-14297	54	1	the	the	DET
efajoead-14297	54	2	prior	prior	ADJ
efajoead-14297	54	3	studies	study	NOUN
efajoead-14297	54	4	have	have	AUX
efajoead-14297	54	5	not	not	PART
efajoead-14297	54	6	been	be	AUX
efajoead-14297	54	7	extensively	extensively	ADV
efajoead-14297	54	8	explored	explore	VERB
efajoead-14297	54	9	.	.	PUNCT
efajoead-14297	55	1	its	its	PRON
efajoead-14297	55	2	significance	significance	NOUN
efajoead-14297	55	3	transcends	transcend	VERB
efajoead-14297	55	4	theoretical	theoretical	ADJ
efajoead-14297	55	5	boundaries	boundary	NOUN
efajoead-14297	55	6	,	,	PUNCT
efajoead-14297	55	7	providing	provide	VERB
efajoead-14297	55	8	practical	practical	ADJ
efajoead-14297	55	9	applications	application	NOUN
efajoead-14297	55	10	for	for	ADP
efajoead-14297	55	11	training	training	NOUN
efajoead-14297	55	12	hospitality	hospitality	NOUN
efajoead-14297	55	13	professionals	professional	NOUN
efajoead-14297	55	14	to	to	PART
efajoead-14297	55	15	cultivate	cultivate	VERB
efajoead-14297	55	16	more	more	ADJ
efajoead-14297	55	17	inclusive	inclusive	ADJ
efajoead-14297	55	18	and	and	CCONJ
efajoead-14297	55	19	effective	effective	ADJ
efajoead-14297	55	20	communication	communication	NOUN
efajoead-14297	55	21	strategies	strategy	NOUN
efajoead-14297	55	22	.	.	PUNCT
efajoead-14297	56	1	through	through	ADP
efajoead-14297	56	2	this	this	DET
efajoead-14297	56	3	approach	approach	NOUN
efajoead-14297	56	4	,	,	PUNCT
efajoead-14297	56	5	this	this	DET
efajoead-14297	56	6	research	research	NOUN
efajoead-14297	56	7	not	not	PART
efajoead-14297	56	8	only	only	ADV
efajoead-14297	56	9	contributes	contribute	VERB
efajoead-14297	56	10	to	to	ADP
efajoead-14297	56	11	academic	academic	ADJ
efajoead-14297	56	12	discourse	discourse	NOUN
efajoead-14297	56	13	but	but	CCONJ
efajoead-14297	56	14	also	also	ADV
efajoead-14297	56	15	improves	improve	VERB
efajoead-14297	56	16	the	the	DET
efajoead-14297	56	17	service	service	NOUN
efajoead-14297	56	18	quality	quality	NOUN
efajoead-14297	56	19	and	and	CCONJ
efajoead-14297	56	20	guest	guest	NOUN
efajoead-14297	56	21	satisfaction	satisfaction	NOUN
efajoead-14297	56	22	in	in	ADP
efajoead-14297	56	23	the	the	DET
efajoead-14297	56	24	hospitality	hospitality	NOUN
efajoead-14297	56	25	industry	industry	NOUN
efajoead-14297	56	26	.	.	PUNCT
efajoead-14297	57	1	theoretical	theoretical	ADJ
efajoead-14297	57	2	framework	framework	NOUN
efajoead-14297	57	3	the	the	DET
efajoead-14297	57	4	theory	theory	NOUN
efajoead-14297	57	5	of	of	ADP
efajoead-14297	57	6	politeness	politeness	NOUN
efajoead-14297	57	7	this	this	DET
efajoead-14297	57	8	study	study	NOUN
efajoead-14297	57	9	examines	examine	VERB
efajoead-14297	57	10	the	the	DET
efajoead-14297	57	11	interplay	interplay	NOUN
efajoead-14297	57	12	between	between	ADP
efajoead-14297	57	13	politeness	politeness	ADJ
efajoead-14297	57	14	strategies	strategy	NOUN
efajoead-14297	57	15	and	and	CCONJ
efajoead-14297	57	16	gendered	gendere	VERB
efajoead-14297	57	17	language	language	NOUN
efajoead-14297	57	18	in	in	ADP
efajoead-14297	57	19	front	front	ADJ
efajoead-14297	57	20	office	office	NOUN
efajoead-14297	57	21	communication	communication	NOUN
efajoead-14297	57	22	within	within	ADP
efajoead-14297	57	23	the	the	DET
efajoead-14297	57	24	hospitality	hospitality	NOUN
efajoead-14297	57	25	sector	sector	NOUN
efajoead-14297	57	26	.	.	PUNCT
efajoead-14297	58	1	this	this	DET
efajoead-14297	58	2	research	research	NOUN
efajoead-14297	58	3	uses	use	VERB
efajoead-14297	58	4	two	two	NUM
efajoead-14297	58	5	approaches	approach	NOUN
efajoead-14297	58	6	in	in	ADP
efajoead-14297	58	7	linguistics	linguistic	NOUN
efajoead-14297	58	8	to	to	PART
efajoead-14297	58	9	strengthen	strengthen	VERB
efajoead-14297	58	10	the	the	DET
efajoead-14297	58	11	analysis	analysis	NOUN
efajoead-14297	58	12	,	,	PUNCT
efajoead-14297	58	13	namely	namely	ADV
efajoead-14297	58	14	brown	brown	ADJ
efajoead-14297	58	15	and	and	CCONJ
efajoead-14297	58	16	levinson	levinson	PROPN
efajoead-14297	58	17	’s	’s	PART
efajoead-14297	58	18	politeness	politeness	PROPN
efajoead-14297	58	19	theory	theory	NOUN
efajoead-14297	58	20	(	(	PUNCT
efajoead-14297	58	21	1987	1987	NUM
efajoead-14297	58	22	)	)	PUNCT
efajoead-14297	58	23	and	and	CCONJ
efajoead-14297	58	24	deborah	deborah	PROPN
efajoead-14297	58	25	tannen	tannen	PROPN
efajoead-14297	58	26	’s	’s	PART
efajoead-14297	58	27	gender	gender	NOUN
efajoead-14297	58	28	and	and	CCONJ
efajoead-14297	58	29	language	language	NOUN
efajoead-14297	58	30	theory	theory	NOUN
efajoead-14297	58	31	(	(	PUNCT
efajoead-14297	58	32	1990	1990	NUM
efajoead-14297	58	33	)	)	PUNCT
efajoead-14297	58	34	.	.	PUNCT
efajoead-14297	59	1	these	these	DET
efajoead-14297	59	2	theories	theory	NOUN
efajoead-14297	59	3	delineate	delineate	VERB
efajoead-14297	59	4	the	the	DET
efajoead-14297	59	5	primary	primary	ADJ
efajoead-14297	59	6	variables	variable	NOUN
efajoead-14297	59	7	,	,	PUNCT
efajoead-14297	59	8	elucidate	elucidate	VERB
efajoead-14297	59	9	the	the	DET
efajoead-14297	59	10	researcher	researcher	NOUN
efajoead-14297	59	11	's	's	PART
efajoead-14297	59	12	perspective	perspective	NOUN
efajoead-14297	59	13	,	,	PUNCT
efajoead-14297	59	14	and	and	CCONJ
efajoead-14297	59	15	provide	provide	VERB
efajoead-14297	59	16	a	a	DET
efajoead-14297	59	17	foundation	foundation	NOUN
efajoead-14297	59	18	for	for	ADP
efajoead-14297	59	19	interpreting	interpret	VERB
efajoead-14297	59	20	data	datum	NOUN
efajoead-14297	59	21	gathered	gather	VERB
efajoead-14297	59	22	from	from	ADP
efajoead-14297	59	23	actual	actual	ADJ
efajoead-14297	59	24	service	service	NOUN
efajoead-14297	59	25	interactions	interaction	NOUN
efajoead-14297	59	26	.	.	PUNCT
efajoead-14297	60	1	brown	brown	PROPN
efajoead-14297	60	2	and	and	CCONJ
efajoead-14297	60	3	levinson	levinson	PROPN
efajoead-14297	60	4	state	state	PROPN
efajoead-14297	60	5	that	that	SCONJ
efajoead-14297	60	6	individuals	individual	NOUN
efajoead-14297	60	7	put	put	VERB
efajoead-14297	60	8	an	an	DET
efajoead-14297	60	9	effort	effort	NOUN
efajoead-14297	60	10	to	to	PART
efajoead-14297	60	11	protect	protect	VERB
efajoead-14297	60	12	their	their	PRON
efajoead-14297	60	13	public	public	ADJ
efajoead-14297	60	14	image	image	NOUN
efajoead-14297	60	15	,	,	PUNCT
efajoead-14297	60	16	or	or	CCONJ
efajoead-14297	60	17	“	"	PUNCT
efajoead-14297	60	18	face	face	NOUN
efajoead-14297	60	19	”	"	PUNCT
efajoead-14297	60	20	,	,	PUNCT
efajoead-14297	60	21	during	during	ADP
efajoead-14297	60	22	social	social	ADJ
efajoead-14297	60	23	interaction	interaction	NOUN
efajoead-14297	60	24	.	.	PUNCT
efajoead-14297	61	1	speakers	speaker	NOUN
efajoead-14297	61	2	usually	usually	ADV
efajoead-14297	61	3	use	use	VERB
efajoead-14297	61	4	two	two	NUM
efajoead-14297	61	5	main	main	ADJ
efajoead-14297	61	6	strategies	strategy	NOUN
efajoead-14297	61	7	to	to	PART
efajoead-14297	61	8	manage	manage	VERB
efajoead-14297	61	9	their	their	PRON
efajoead-14297	61	10	face	face	NOUN
efajoead-14297	61	11	.	.	PUNCT
efajoead-14297	62	1	positive	positive	ADJ
efajoead-14297	62	2	politeness	politeness	NOUN
efajoead-14297	62	3	draws	draw	VERB
efajoead-14297	62	4	attention	attention	NOUN
efajoead-14297	62	5	to	to	ADP
efajoead-14297	62	6	friendliness	friendliness	VERB
efajoead-14297	62	7	,	,	PUNCT
efajoead-14297	62	8	support	support	NOUN
efajoead-14297	62	9	,	,	PUNCT
efajoead-14297	62	10	and	and	CCONJ
efajoead-14297	62	11	greetings	greeting	NOUN
efajoead-14297	62	12	(	(	PUNCT
efajoead-14297	62	13	for	for	ADP
efajoead-14297	62	14	example	example	NOUN
efajoead-14297	62	15	,	,	PUNCT
efajoead-14297	62	16	“	"	PUNCT
efajoead-14297	62	17	we	we	PRON
efajoead-14297	62	18	are	be	AUX
efajoead-14297	62	19	glad	glad	ADJ
efajoead-14297	62	20	to	to	PART
efajoead-14297	62	21	help	help	VERB
efajoead-14297	62	22	you	you	PRON
efajoead-14297	62	23	”	"	PUNCT
efajoead-14297	62	24	)	)	PUNCT
efajoead-14297	62	25	.	.	PUNCT
efajoead-14297	63	1	desti	desti	PROPN
efajoead-14297	63	2	wulan	wulan	VERB
efajoead-14297	63	3	dari	dari	PROPN
efajoead-14297	63	4	et	et	PROPN
efajoead-14297	63	5	al	al	PROPN
efajoead-14297	63	6	.	.	PROPN
efajoead-14297	63	7	,	,	PUNCT
efajoead-14297	63	8	2025	2025	NUM
efajoead-14297	63	9	politeness	politeness	ADJ
efajoead-14297	63	10	strategies	strategy	NOUN
efajoead-14297	63	11	and	and	CCONJ
efajoead-14297	63	12	gendered	gendere	VERB
efajoead-14297	63	13	language	language	NOUN
efajoead-14297	63	14	use	use	NOUN
efajoead-14297	63	15	in	in	ADP
efajoead-14297	63	16	hospitality	hospitality	NOUN
efajoead-14297	63	17	discourse	discourse	NOUN
efajoead-14297	63	18	:	:	PUNCT
efajoead-14297	63	19	a	a	DET
efajoead-14297	63	20	case	case	NOUN
efajoead-14297	63	21	study	study	NOUN
efajoead-14297	63	22	of	of	ADP
efajoead-14297	63	23	ibis	ibis	ADJ
efajoead-14297	63	24	styles	style	NOUN
efajoead-14297	63	25	hotel	hotel	NOUN
efajoead-14297	63	26	in	in	ADP
efajoead-14297	63	27	jakarta	jakarta	PROPN
efajoead-14297	63	28	239	239	NUM
efajoead-14297	63	29	|	|	ADV
efajoead-14297	63	30	vol.9	vol.9	PROPN
efajoead-14297	63	31	,	,	PUNCT
efajoead-14297	63	32	no	no	INTJ
efajoead-14297	63	33	.	.	NOUN
efajoead-14297	63	34	2	2	NUM
efajoead-14297	63	35	,	,	PUNCT
efajoead-14297	63	36	2025	2025	NUM
efajoead-14297	63	37	(	(	PUNCT
efajoead-14297	63	38	237	237	NUM
efajoead-14297	63	39	-	-	SYM
efajoead-14297	63	40	248	248	NUM
efajoead-14297	63	41	)	)	PUNCT
efajoead-14297	63	42	meanwhile	meanwhile	ADV
efajoead-14297	63	43	,	,	PUNCT
efajoead-14297	63	44	negative	negative	ADJ
efajoead-14297	63	45	politeness	politeness	ADJ
efajoead-14297	63	46	reduces	reduce	VERB
efajoead-14297	63	47	demand	demand	NOUN
efajoead-14297	63	48	and	and	CCONJ
efajoead-14297	63	49	requests	request	NOUN
efajoead-14297	63	50	indirectly	indirectly	ADV
efajoead-14297	63	51	by	by	ADP
efajoead-14297	63	52	using	use	VERB
efajoead-14297	63	53	hedging	hedging	NOUN
efajoead-14297	63	54	signs	sign	NOUN
efajoead-14297	63	55	or	or	CCONJ
efajoead-14297	63	56	making	make	VERB
efajoead-14297	63	57	formal	formal	ADJ
efajoead-14297	63	58	apologies	apology	NOUN
efajoead-14297	63	59	(	(	PUNCT
efajoead-14297	63	60	for	for	ADP
efajoead-14297	63	61	example	example	NOUN
efajoead-14297	63	62	,	,	PUNCT
efajoead-14297	63	63	“	"	PUNCT
efajoead-14297	63	64	is	be	AUX
efajoead-14297	63	65	it	it	PRON
efajoead-14297	63	66	okay	okay	INTJ
efajoead-14297	63	67	if	if	SCONJ
efajoead-14297	63	68	you	you	PRON
efajoead-14297	63	69	wait	wait	VERB
efajoead-14297	63	70	for	for	ADP
efajoead-14297	63	71	a	a	DET
efajoead-14297	63	72	moment	moment	NOUN
efajoead-14297	63	73	?	?	PUNCT
efajoead-14297	63	74	”	"	PUNCT
efajoead-14297	63	75	)	)	PUNCT
efajoead-14297	63	76	.	.	PUNCT
efajoead-14297	64	1	these	these	DET
efajoead-14297	64	2	strategies	strategy	NOUN
efajoead-14297	64	3	are	be	AUX
efajoead-14297	64	4	crucial	crucial	ADJ
efajoead-14297	64	5	to	to	PART
efajoead-14297	64	6	create	create	VERB
efajoead-14297	64	7	interaction	interaction	NOUN
efajoead-14297	64	8	in	in	ADP
efajoead-14297	64	9	the	the	DET
efajoead-14297	64	10	polite	polite	ADJ
efajoead-14297	64	11	,	,	PUNCT
efajoead-14297	64	12	professional	professional	ADJ
efajoead-14297	64	13	,	,	PUNCT
efajoead-14297	64	14	and	and	CCONJ
efajoead-14297	64	15	guest	guest	NOUN
efajoead-14297	64	16	-	-	PUNCT
efajoead-14297	64	17	oriented	orient	VERB
efajoead-14297	64	18	hospitality	hospitality	NOUN
efajoead-14297	64	19	industry	industry	NOUN
efajoead-14297	64	20	.	.	PUNCT
efajoead-14297	65	1	the	the	DET
efajoead-14297	65	2	approach	approach	NOUN
efajoead-14297	65	3	offers	offer	VERB
efajoead-14297	65	4	a	a	DET
efajoead-14297	65	5	model	model	NOUN
efajoead-14297	65	6	to	to	PART
efajoead-14297	65	7	classify	classify	VERB
efajoead-14297	65	8	the	the	DET
efajoead-14297	65	9	linguistic	linguistic	ADJ
efajoead-14297	65	10	strategies	strategy	NOUN
efajoead-14297	65	11	applied	apply	VERB
efajoead-14297	65	12	by	by	ADP
efajoead-14297	65	13	the	the	DET
efajoead-14297	65	14	hotel	hotel	NOUN
efajoead-14297	65	15	front	front	ADJ
efajoead-14297	65	16	office	office	NOUN
efajoead-14297	65	17	staff	staff	NOUN
efajoead-14297	65	18	in	in	ADP
efajoead-14297	65	19	managing	manage	VERB
efajoead-14297	65	20	relationships	relationship	NOUN
efajoead-14297	65	21	with	with	ADP
efajoead-14297	65	22	guests	guest	NOUN
efajoead-14297	65	23	.	.	PUNCT
efajoead-14297	66	1	language	language	NOUN
efajoead-14297	66	2	and	and	CCONJ
efajoead-14297	66	3	gender	gender	NOUN
efajoead-14297	66	4	theory	theory	NOUN
efajoead-14297	66	5	tannen	tannen	PROPN
efajoead-14297	66	6	discusses	discuss	VERB
efajoead-14297	66	7	“	"	PUNCT
efajoead-14297	66	8	genderlects	genderlect	NOUN
efajoead-14297	66	9	”	"	PUNCT
efajoead-14297	66	10	to	to	PART
efajoead-14297	66	11	show	show	VERB
efajoead-14297	66	12	how	how	SCONJ
efajoead-14297	66	13	men	man	NOUN
efajoead-14297	66	14	and	and	CCONJ
efajoead-14297	66	15	women	woman	NOUN
efajoead-14297	66	16	tend	tend	VERB
efajoead-14297	66	17	to	to	PART
efajoead-14297	66	18	talk	talk	VERB
efajoead-14297	66	19	to	to	ADP
efajoead-14297	66	20	each	each	DET
efajoead-14297	66	21	other	other	ADJ
efajoead-14297	66	22	in	in	ADP
efajoead-14297	66	23	different	different	ADJ
efajoead-14297	66	24	styles	style	NOUN
efajoead-14297	66	25	due	due	ADP
efajoead-14297	66	26	to	to	ADP
efajoead-14297	66	27	the	the	DET
efajoead-14297	66	28	way	way	NOUN
efajoead-14297	66	29	they	they	PRON
efajoead-14297	66	30	were	be	AUX
efajoead-14297	66	31	raised	raise	VERB
efajoead-14297	66	32	and	and	CCONJ
efajoead-14297	66	33	society	society	NOUN
efajoead-14297	66	34	’s	’s	PART
efajoead-14297	66	35	expectations	expectation	NOUN
efajoead-14297	66	36	toward	toward	ADP
efajoead-14297	66	37	them	they	PRON
efajoead-14297	66	38	.	.	PUNCT
efajoead-14297	67	1	she	she	PRON
efajoead-14297	67	2	examines	examine	VERB
efajoead-14297	67	3	two	two	NUM
efajoead-14297	67	4	types	type	NOUN
efajoead-14297	67	5	of	of	ADP
efajoead-14297	67	6	talk	talk	NOUN
efajoead-14297	67	7	:	:	PUNCT
efajoead-14297	67	8	report	report	NOUN
efajoead-14297	67	9	talk	talk	NOUN
efajoead-14297	67	10	and	and	CCONJ
efajoead-14297	67	11	rapport	rapport	NOUN
efajoead-14297	67	12	talk	talk	NOUN
efajoead-14297	67	13	.	.	PUNCT
efajoead-14297	68	1	men	man	NOUN
efajoead-14297	68	2	commonly	commonly	ADV
efajoead-14297	68	3	use	use	VERB
efajoead-14297	68	4	the	the	DET
efajoead-14297	68	5	report	report	NOUN
efajoead-14297	68	6	talk	talk	NOUN
efajoead-14297	68	7	,	,	PUNCT
efajoead-14297	68	8	which	which	PRON
efajoead-14297	68	9	focuses	focus	VERB
efajoead-14297	68	10	on	on	ADP
efajoead-14297	68	11	delivering	deliver	VERB
efajoead-14297	68	12	information	information	NOUN
efajoead-14297	68	13	,	,	PUNCT
efajoead-14297	68	14	authority	authority	NOUN
efajoead-14297	68	15	,	,	PUNCT
efajoead-14297	68	16	and	and	CCONJ
efajoead-14297	68	17	self	self	NOUN
efajoead-14297	68	18	-	-	PUNCT
efajoead-14297	68	19	reliance	reliance	NOUN
efajoead-14297	68	20	.	.	PUNCT
efajoead-14297	69	1	meanwhile	meanwhile	ADV
efajoead-14297	69	2	,	,	PUNCT
efajoead-14297	69	3	women	woman	NOUN
efajoead-14297	69	4	usually	usually	ADV
efajoead-14297	69	5	use	use	VERB
efajoead-14297	69	6	the	the	DET
efajoead-14297	69	7	rapport	rapport	NOUN
efajoead-14297	69	8	talk	talk	NOUN
efajoead-14297	69	9	,	,	PUNCT
efajoead-14297	69	10	which	which	PRON
efajoead-14297	69	11	focuses	focus	VERB
efajoead-14297	69	12	on	on	ADP
efajoead-14297	69	13	emotional	emotional	ADJ
efajoead-14297	69	14	connection	connection	NOUN
efajoead-14297	69	15	,	,	PUNCT
efajoead-14297	69	16	empathy	empathy	NOUN
efajoead-14297	69	17	,	,	PUNCT
efajoead-14297	69	18	and	and	CCONJ
efajoead-14297	69	19	teamwork	teamwork	NOUN
efajoead-14297	69	20	.	.	PUNCT
efajoead-14297	70	1	these	these	DET
efajoead-14297	70	2	styles	style	NOUN
efajoead-14297	70	3	manifested	manifest	VERB
efajoead-14297	70	4	in	in	ADP
efajoead-14297	70	5	the	the	DET
efajoead-14297	70	6	way	way	NOUN
efajoead-14297	70	7	hotel	hotel	NOUN
efajoead-14297	70	8	staff	staff	NOUN
efajoead-14297	70	9	handling	handle	VERB
efajoead-14297	70	10	complaints	complaint	NOUN
efajoead-14297	70	11	,	,	PUNCT
efajoead-14297	70	12	giving	give	VERB
efajoead-14297	70	13	information	information	NOUN
efajoead-14297	70	14	,	,	PUNCT
efajoead-14297	70	15	or	or	CCONJ
efajoead-14297	70	16	showing	show	VERB
efajoead-14297	70	17	politeness	politeness	NOUN
efajoead-14297	70	18	.	.	PUNCT
efajoead-14297	71	1	tannen	tannen	PROPN
efajoead-14297	71	2	’s	’s	PART
efajoead-14297	71	3	model	model	NOUN
efajoead-14297	71	4	facilitates	facilitate	VERB
efajoead-14297	71	5	this	this	DET
efajoead-14297	71	6	research	research	NOUN
efajoead-14297	71	7	to	to	PART
efajoead-14297	71	8	examine	examine	VERB
efajoead-14297	71	9	whether	whether	SCONJ
efajoead-14297	71	10	the	the	DET
efajoead-14297	71	11	gender	gender	NOUN
efajoead-14297	71	12	-	-	PUNCT
efajoead-14297	71	13	based	base	VERB
efajoead-14297	71	14	communication	communication	NOUN
efajoead-14297	71	15	style	style	NOUN
efajoead-14297	71	16	in	in	ADP
efajoead-14297	71	17	the	the	DET
efajoead-14297	71	18	hospitality	hospitality	NOUN
efajoead-14297	71	19	industry	industry	NOUN
efajoead-14297	71	20	strengthens	strengthen	VERB
efajoead-14297	71	21	or	or	CCONJ
efajoead-14297	71	22	challenges	challenge	VERB
efajoead-14297	71	23	conventional	conventional	ADJ
efajoead-14297	71	24	gender	gender	NOUN
efajoead-14297	71	25	norms	norm	NOUN
efajoead-14297	71	26	.	.	PUNCT
efajoead-14297	72	1	research	research	NOUN
efajoead-14297	72	2	parameters	parameter	NOUN
efajoead-14297	72	3	and	and	CCONJ
efajoead-14297	72	4	analytical	analytical	ADJ
efajoead-14297	72	5	framework	framework	NOUN
efajoead-14297	72	6	this	this	DET
efajoead-14297	72	7	research	research	NOUN
efajoead-14297	72	8	focuses	focus	VERB
efajoead-14297	72	9	on	on	ADP
efajoead-14297	72	10	two	two	NUM
efajoead-14297	72	11	interrelated	interrelated	ADJ
efajoead-14297	72	12	variables	variable	NOUN
efajoead-14297	72	13	:	:	PUNCT
efajoead-14297	72	14	(	(	PUNCT
efajoead-14297	72	15	1	1	X
efajoead-14297	72	16	)	)	PUNCT
efajoead-14297	72	17	the	the	DET
efajoead-14297	72	18	politeness	politeness	ADJ
efajoead-14297	72	19	strategies	strategy	NOUN
efajoead-14297	72	20	(	(	PUNCT
efajoead-14297	72	21	positive	positive	ADJ
efajoead-14297	72	22	or	or	CCONJ
efajoead-14297	72	23	negative	negative	ADJ
efajoead-14297	72	24	)	)	PUNCT
efajoead-14297	72	25	used	use	VERB
efajoead-14297	72	26	by	by	ADP
efajoead-14297	72	27	front	front	ADJ
efajoead-14297	72	28	office	office	NOUN
efajoead-14297	72	29	staff	staff	NOUN
efajoead-14297	72	30	,	,	PUNCT
efajoead-14297	72	31	and	and	CCONJ
efajoead-14297	72	32	(	(	PUNCT
efajoead-14297	72	33	2	2	X
efajoead-14297	72	34	)	)	PUNCT
efajoead-14297	72	35	gender	gender	NOUN
efajoead-14297	72	36	-	-	PUNCT
efajoead-14297	72	37	based	base	VERB
efajoead-14297	72	38	communication	communication	NOUN
efajoead-14297	72	39	patterns	pattern	NOUN
efajoead-14297	72	40	.	.	PUNCT
efajoead-14297	73	1	these	these	PRON
efajoead-14297	73	2	are	be	AUX
efajoead-14297	73	3	examined	examine	VERB
efajoead-14297	73	4	through	through	ADP
efajoead-14297	73	5	field	field	NOUN
efajoead-14297	73	6	observations	observation	NOUN
efajoead-14297	73	7	,	,	PUNCT
efajoead-14297	73	8	interviews	interview	NOUN
efajoead-14297	73	9	with	with	ADP
efajoead-14297	73	10	staff	staff	NOUN
efajoead-14297	73	11	,	,	PUNCT
efajoead-14297	73	12	and	and	CCONJ
efajoead-14297	73	13	guests	guest	VERB
efajoead-14297	73	14	feedback	feedback	NOUN
efajoead-14297	73	15	at	at	ADP
efajoead-14297	73	16	ibis	ibis	ADJ
efajoead-14297	73	17	styles	style	NOUN
efajoead-14297	73	18	jakarta	jakarta	PROPN
efajoead-14297	73	19	mangga	mangga	PROPN
efajoead-14297	73	20	dua	dua	PROPN
efajoead-14297	73	21	square	square	PROPN
efajoead-14297	73	22	.	.	PUNCT
efajoead-14297	74	1	the	the	DET
efajoead-14297	74	2	analysis	analysis	NOUN
efajoead-14297	74	3	supposes	suppose	VERB
efajoead-14297	74	4	that	that	SCONJ
efajoead-14297	74	5	linguistic	linguistic	ADJ
efajoead-14297	74	6	behavior	behavior	NOUN
efajoead-14297	74	7	is	be	AUX
efajoead-14297	74	8	formed	form	VERB
efajoead-14297	74	9	by	by	ADP
efajoead-14297	74	10	both	both	CCONJ
efajoead-14297	74	11	professional	professional	ADJ
efajoead-14297	74	12	social	social	ADJ
efajoead-14297	74	13	context	context	NOUN
efajoead-14297	74	14	(	(	PUNCT
efajoead-14297	74	15	for	for	ADP
efajoead-14297	74	16	example	example	NOUN
efajoead-14297	74	17	,	,	PUNCT
efajoead-14297	74	18	service	service	NOUN
efajoead-14297	74	19	expectations	expectation	NOUN
efajoead-14297	74	20	,	,	PUNCT
efajoead-14297	74	21	cultural	cultural	ADJ
efajoead-14297	74	22	standards	standard	NOUN
efajoead-14297	74	23	)	)	PUNCT
efajoead-14297	74	24	and	and	CCONJ
efajoead-14297	74	25	individual	individual	ADJ
efajoead-14297	74	26	identity	identity	NOUN
efajoead-14297	74	27	(	(	PUNCT
efajoead-14297	74	28	for	for	ADP
efajoead-14297	74	29	example	example	NOUN
efajoead-14297	74	30	,	,	PUNCT
efajoead-14297	74	31	gender	gender	NOUN
efajoead-14297	74	32	,	,	PUNCT
efajoead-14297	74	33	role	role	NOUN
efajoead-14297	74	34	,	,	PUNCT
efajoead-14297	74	35	and	and	CCONJ
efajoead-14297	74	36	experience	experience	NOUN
efajoead-14297	74	37	)	)	PUNCT
efajoead-14297	74	38	.	.	PUNCT
efajoead-14297	75	1	this	this	DET
efajoead-14297	75	2	research	research	NOUN
efajoead-14297	75	3	thoroughly	thoroughly	ADV
efajoead-14297	75	4	observes	observe	VERB
efajoead-14297	75	5	assumptions	assumption	NOUN
efajoead-14297	75	6	such	such	ADJ
efajoead-14297	75	7	as	as	SCONJ
efajoead-14297	75	8	“	"	PUNCT
efajoead-14297	75	9	women	woman	NOUN
efajoead-14297	75	10	are	be	AUX
efajoead-14297	75	11	more	more	ADV
efajoead-14297	75	12	polite	polite	ADJ
efajoead-14297	75	13	naturally	naturally	ADV
efajoead-14297	75	14	”	"	PUNCT
efajoead-14297	75	15	or	or	CCONJ
efajoead-14297	75	16	“	"	PUNCT
efajoead-14297	75	17	men	man	NOUN
efajoead-14297	75	18	communicate	communicate	VERB
efajoead-14297	75	19	with	with	ADP
efajoead-14297	75	20	greater	great	ADJ
efajoead-14297	75	21	authority	authority	NOUN
efajoead-14297	75	22	.	.	PUNCT
efajoead-14297	75	23	”	"	PUNCT
efajoead-14297	76	1	it	it	PRON
efajoead-14297	76	2	aims	aim	VERB
efajoead-14297	76	3	to	to	PART
efajoead-14297	76	4	prove	prove	VERB
efajoead-14297	76	5	or	or	CCONJ
efajoead-14297	76	6	challenge	challenge	VERB
efajoead-14297	76	7	the	the	DET
efajoead-14297	76	8	claims	claim	NOUN
efajoead-14297	76	9	by	by	ADP
efajoead-14297	76	10	using	use	VERB
efajoead-14297	76	11	empirical	empirical	ADJ
efajoead-14297	76	12	evidence	evidence	NOUN
efajoead-14297	76	13	.	.	PUNCT
efajoead-14297	77	1	adding	add	VERB
efajoead-14297	77	2	to	to	ADP
efajoead-14297	77	3	the	the	DET
efajoead-14297	77	4	framework	framework	NOUN
efajoead-14297	77	5	with	with	ADP
efajoead-14297	77	6	contemporary	contemporary	ADJ
efajoead-14297	77	7	studies	study	NOUN
efajoead-14297	77	8	recent	recent	ADJ
efajoead-14297	77	9	academic	academic	ADJ
efajoead-14297	77	10	research	research	NOUN
efajoead-14297	77	11	has	have	AUX
efajoead-14297	77	12	demonstrated	demonstrate	VERB
efajoead-14297	77	13	how	how	SCONJ
efajoead-14297	77	14	politeness	politeness	ADJ
efajoead-14297	77	15	and	and	CCONJ
efajoead-14297	77	16	gender	gender	NOUN
efajoead-14297	77	17	influence	influence	NOUN
efajoead-14297	77	18	communication	communication	NOUN
efajoead-14297	77	19	in	in	ADP
efajoead-14297	77	20	service	service	NOUN
efajoead-14297	77	21	context	context	NOUN
efajoead-14297	77	22	.	.	PUNCT
efajoead-14297	78	1	kim	kim	PROPN
efajoead-14297	78	2	and	and	CCONJ
efajoead-14297	78	3	jang	jang	PROPN
efajoead-14297	78	4	(	(	PUNCT
efajoead-14297	78	5	2019	2019	NUM
efajoead-14297	78	6	)	)	PUNCT
efajoead-14297	78	7	reveal	reveal	VERB
efajoead-14297	78	8	that	that	SCONJ
efajoead-14297	78	9	using	use	VERB
efajoead-14297	78	10	polite	polite	ADJ
efajoead-14297	78	11	language	language	NOUN
efajoead-14297	78	12	strategically	strategically	ADV
efajoead-14297	78	13	not	not	PART
efajoead-14297	78	14	only	only	ADV
efajoead-14297	78	15	makes	make	VERB
efajoead-14297	78	16	people	people	NOUN
efajoead-14297	78	17	consider	consider	VERB
efajoead-14297	78	18	you	you	PRON
efajoead-14297	78	19	as	as	ADP
efajoead-14297	78	20	more	more	ADV
efajoead-14297	78	21	professional	professional	ADJ
efajoead-14297	78	22	,	,	PUNCT
efajoead-14297	78	23	but	but	CCONJ
efajoead-14297	78	24	it	it	PRON
efajoead-14297	78	25	also	also	ADV
efajoead-14297	78	26	has	have	VERB
efajoead-14297	78	27	a	a	DET
efajoead-14297	78	28	significant	significant	ADJ
efajoead-14297	78	29	impact	impact	NOUN
efajoead-14297	78	30	on	on	ADP
efajoead-14297	78	31	guest	guest	NOUN
efajoead-14297	78	32	satisfaction	satisfaction	NOUN
efajoead-14297	78	33	,	,	PUNCT
efajoead-14297	78	34	especially	especially	ADV
efajoead-14297	78	35	when	when	SCONJ
efajoead-14297	78	36	it	it	PRON
efajoead-14297	78	37	is	be	AUX
efajoead-14297	78	38	suitable	suitable	ADJ
efajoead-14297	78	39	with	with	ADP
efajoead-14297	78	40	gender	gender	NOUN
efajoead-14297	78	41	expectations	expectation	NOUN
efajoead-14297	78	42	.	.	PUNCT
efajoead-14297	79	1	holmes	holmes	PROPN
efajoead-14297	79	2	and	and	CCONJ
efajoead-14297	79	3	marra	marra	PROPN
efajoead-14297	79	4	(	(	PUNCT
efajoead-14297	79	5	2021	2021	NUM
efajoead-14297	79	6	)	)	PUNCT
efajoead-14297	79	7	argue	argue	VERB
efajoead-14297	79	8	that	that	SCONJ
efajoead-14297	79	9	language	language	NOUN
efajoead-14297	79	10	in	in	ADP
efajoead-14297	79	11	the	the	DET
efajoead-14297	79	12	workplace	workplace	NOUN
efajoead-14297	79	13	is	be	AUX
efajoead-14297	79	14	not	not	PART
efajoead-14297	79	15	merely	merely	ADV
efajoead-14297	79	16	individual	individual	ADJ
efajoead-14297	79	17	characteristics	characteristic	NOUN
efajoead-14297	79	18	,	,	PUNCT
efajoead-14297	79	19	but	but	CCONJ
efajoead-14297	79	20	a	a	DET
efajoead-14297	79	21	performance	performance	NOUN
efajoead-14297	79	22	that	that	PRON
efajoead-14297	79	23	is	be	AUX
efajoead-14297	79	24	socially	socially	ADV
efajoead-14297	79	25	constructed	construct	VERB
efajoead-14297	79	26	.	.	PUNCT
efajoead-14297	80	1	it	it	PRON
efajoead-14297	80	2	is	be	AUX
efajoead-14297	80	3	influenced	influence	VERB
efajoead-14297	80	4	by	by	ADP
efajoead-14297	80	5	institutional	institutional	ADJ
efajoead-14297	80	6	norms	norm	NOUN
efajoead-14297	80	7	,	,	PUNCT
efajoead-14297	80	8	power	power	NOUN
efajoead-14297	80	9	dynamics	dynamic	NOUN
efajoead-14297	80	10	,	,	PUNCT
efajoead-14297	80	11	and	and	CCONJ
efajoead-14297	80	12	intrinsic	intrinsic	ADJ
efajoead-14297	80	13	gender	gender	NOUN
efajoead-14297	80	14	-	-	PUNCT
efajoead-14297	80	15	based	base	VERB
efajoead-14297	80	16	language	language	NOUN
efajoead-14297	80	17	that	that	PRON
efajoead-14297	80	18	has	have	VERB
efajoead-14297	80	19	contextual	contextual	ADJ
efajoead-14297	80	20	and	and	CCONJ
efajoead-14297	80	21	flexible	flexible	ADJ
efajoead-14297	80	22	characteristics	characteristic	NOUN
efajoead-14297	80	23	.	.	PUNCT
efajoead-14297	81	1	this	this	DET
efajoead-14297	81	2	research	research	NOUN
efajoead-14297	81	3	contributes	contribute	VERB
efajoead-14297	81	4	to	to	ADP
efajoead-14297	81	5	sociolinguistics	sociolinguistic	NOUN
efajoead-14297	81	6	and	and	CCONJ
efajoead-14297	81	7	pragmatics	pragmatic	NOUN
efajoead-14297	81	8	by	by	ADP
efajoead-14297	81	9	combining	combine	VERB
efajoead-14297	81	10	politeness	politeness	ADJ
efajoead-14297	81	11	and	and	CCONJ
efajoead-14297	81	12	genderlect	genderlect	NOUN
efajoead-14297	81	13	theory	theory	NOUN
efajoead-14297	81	14	in	in	ADP
efajoead-14297	81	15	the	the	DET
efajoead-14297	81	16	context	context	NOUN
efajoead-14297	81	17	of	of	ADP
efajoead-14297	81	18	actual	actual	ADJ
efajoead-14297	81	19	hospitality	hospitality	NOUN
efajoead-14297	81	20	.	.	PUNCT
efajoead-14297	82	1	it	it	PRON
efajoead-14297	82	2	integrates	integrate	VERB
efajoead-14297	82	3	linguistic	linguistic	ADJ
efajoead-14297	82	4	strategies	strategy	NOUN
efajoead-14297	82	5	to	to	PART
efajoead-14297	82	6	show	show	VERB
efajoead-14297	82	7	how	how	SCONJ
efajoead-14297	82	8	the	the	DET
efajoead-14297	82	9	strategy	strategy	NOUN
efajoead-14297	82	10	simultaneously	simultaneously	ADV
efajoead-14297	82	11	reflects	reflect	VERB
efajoead-14297	82	12	the	the	DET
efajoead-14297	82	13	professional	professional	ADJ
efajoead-14297	82	14	politeness	politeness	NOUN
efajoead-14297	82	15	,	,	PUNCT
efajoead-14297	82	16	gender	gender	NOUN
efajoead-14297	82	17	identity	identity	NOUN
efajoead-14297	82	18	,	,	PUNCT
efajoead-14297	82	19	and	and	CCONJ
efajoead-14297	82	20	institutional	institutional	ADJ
efajoead-14297	82	21	expectation	expectation	NOUN
efajoead-14297	82	22	.	.	PUNCT
efajoead-14297	83	1	it	it	PRON
efajoead-14297	83	2	is	be	AUX
efajoead-14297	83	3	significantly	significantly	ADV
efajoead-14297	83	4	different	different	ADJ
efajoead-14297	83	5	from	from	ADP
efajoead-14297	83	6	the	the	DET
efajoead-14297	83	7	previous	previous	ADJ
efajoead-14297	83	8	research	research	NOUN
efajoead-14297	83	9	that	that	PRON
efajoead-14297	83	10	analyzed	analyze	VERB
efajoead-14297	83	11	these	these	DET
efajoead-14297	83	12	variables	variable	NOUN
efajoead-14297	83	13	separately	separately	ADV
efajoead-14297	83	14	.	.	PUNCT
efajoead-14297	84	1	the	the	DET
efajoead-14297	84	2	results	result	NOUN
efajoead-14297	84	3	are	be	AUX
efajoead-14297	84	4	not	not	PART
efajoead-14297	84	5	only	only	ADV
efajoead-14297	84	6	theoretically	theoretically	ADV
efajoead-14297	84	7	significant	significant	ADJ
efajoead-14297	84	8	,	,	PUNCT
efajoead-14297	84	9	as	as	SCONJ
efajoead-14297	84	10	they	they	PRON
efajoead-14297	84	11	enhance	enhance	VERB
efajoead-14297	84	12	our	our	PRON
efajoead-14297	84	13	comprehension	comprehension	NOUN
efajoead-14297	84	14	of	of	ADP
efajoead-14297	84	15	service	service	NOUN
efajoead-14297	84	16	discourse	discourse	NOUN
efajoead-14297	84	17	,	,	PUNCT
efajoead-14297	84	18	but	but	CCONJ
efajoead-14297	84	19	also	also	ADV
efajoead-14297	84	20	practically	practically	ADV
efajoead-14297	84	21	important	important	ADJ
efajoead-14297	84	22	,	,	PUNCT
efajoead-14297	84	23	providing	provide	VERB
efajoead-14297	84	24	insights	insight	NOUN
efajoead-14297	84	25	for	for	ADP
efajoead-14297	84	26	the	the	DET
efajoead-14297	84	27	formulation	formulation	NOUN
efajoead-14297	84	28	of	of	ADP
efajoead-14297	84	29	inclusive	inclusive	ADJ
efajoead-14297	84	30	and	and	CCONJ
efajoead-14297	84	31	effective	effective	ADJ
efajoead-14297	84	32	communication	communication	NOUN
efajoead-14297	84	33	training	training	NOUN
efajoead-14297	84	34	for	for	ADP
efajoead-14297	84	35	hospitality	hospitality	NOUN
efajoead-14297	84	36	professionals	professional	NOUN
efajoead-14297	84	37	.	.	PUNCT
efajoead-14297	85	1	material	material	NOUN
efajoead-14297	85	2	and	and	CCONJ
efajoead-14297	85	3	method	method	VERB
efajoead-14297	85	4	this	this	DET
efajoead-14297	85	5	study	study	NOUN
efajoead-14297	85	6	employed	employ	VERB
efajoead-14297	85	7	a	a	DET
efajoead-14297	85	8	qualitative	qualitative	ADJ
efajoead-14297	85	9	descriptive	descriptive	ADJ
efajoead-14297	85	10	methodology	methodology	NOUN
efajoead-14297	85	11	to	to	PART
efajoead-14297	85	12	investigate	investigate	VERB
efajoead-14297	85	13	the	the	DET
efajoead-14297	85	14	utilization	utilization	NOUN
efajoead-14297	85	15	of	of	ADP
efajoead-14297	85	16	politeness	politeness	ADJ
efajoead-14297	85	17	strategies	strategy	NOUN
efajoead-14297	85	18	and	and	CCONJ
efajoead-14297	85	19	gendered	gendere	VERB
efajoead-14297	85	20	language	language	NOUN
efajoead-14297	85	21	in	in	ADP
efajoead-14297	85	22	actual	actual	ADJ
efajoead-14297	85	23	guest	guest	NOUN
efajoead-14297	85	24	interactions	interaction	NOUN
efajoead-14297	85	25	within	within	ADP
efajoead-14297	85	26	the	the	DET
efajoead-14297	85	27	hospitality	hospitality	NOUN
efajoead-14297	85	28	industry	industry	NOUN
efajoead-14297	85	29	.	.	PUNCT
efajoead-14297	86	1	the	the	DET
efajoead-14297	86	2	research	research	NOUN
efajoead-14297	86	3	,	,	PUNCT
efajoead-14297	86	4	structured	structure	VERB
efajoead-14297	86	5	as	as	ADP
efajoead-14297	86	6	a	a	DET
efajoead-14297	86	7	case	case	NOUN
efajoead-14297	86	8	study	study	NOUN
efajoead-14297	86	9	,	,	PUNCT
efajoead-14297	86	10	was	be	AUX
efajoead-14297	86	11	executed	execute	VERB
efajoead-14297	86	12	at	at	ADP
efajoead-14297	86	13	hotel	hotel	NOUN
efajoead-14297	86	14	ibis	ibis	NOUN
efajoead-14297	86	15	desti	desti	PROPN
efajoead-14297	86	16	wulan	wulan	VERB
efajoead-14297	86	17	dari	dari	PROPN
efajoead-14297	86	18	et	et	PROPN
efajoead-14297	86	19	al	al	PROPN
efajoead-14297	86	20	.	.	PROPN
efajoead-14297	86	21	,	,	PUNCT
efajoead-14297	86	22	2025	2025	NUM
efajoead-14297	86	23	politeness	politeness	ADJ
efajoead-14297	86	24	strategies	strategy	NOUN
efajoead-14297	86	25	and	and	CCONJ
efajoead-14297	86	26	gendered	gendere	VERB
efajoead-14297	86	27	language	language	NOUN
efajoead-14297	86	28	use	use	NOUN
efajoead-14297	86	29	in	in	ADP
efajoead-14297	86	30	hospitality	hospitality	NOUN
efajoead-14297	86	31	discourse	discourse	NOUN
efajoead-14297	86	32	:	:	PUNCT
efajoead-14297	86	33	a	a	DET
efajoead-14297	86	34	case	case	NOUN
efajoead-14297	86	35	study	study	NOUN
efajoead-14297	86	36	of	of	ADP
efajoead-14297	86	37	ibis	ibis	ADJ
efajoead-14297	86	38	styles	style	NOUN
efajoead-14297	86	39	hotel	hotel	NOUN
efajoead-14297	86	40	in	in	ADP
efajoead-14297	86	41	jakarta	jakarta	PROPN
efajoead-14297	86	42	240	240	NUM
efajoead-14297	86	43	|	|	ADV
efajoead-14297	86	44	vol.9	vol.9	PROPN
efajoead-14297	86	45	,	,	PUNCT
efajoead-14297	86	46	no	no	INTJ
efajoead-14297	86	47	.	.	NOUN
efajoead-14297	86	48	2	2	NUM
efajoead-14297	86	49	,	,	PUNCT
efajoead-14297	86	50	2025	2025	NUM
efajoead-14297	86	51	(	(	PUNCT
efajoead-14297	86	52	237	237	NUM
efajoead-14297	86	53	-	-	SYM
efajoead-14297	86	54	248	248	NUM
efajoead-14297	86	55	)	)	PUNCT
efajoead-14297	86	56	styles	style	NOUN
efajoead-14297	86	57	jakarta	jakarta	PROPN
efajoead-14297	86	58	mangga	mangga	PROPN
efajoead-14297	86	59	dua	dua	PROPN
efajoead-14297	86	60	square	square	PROPN
efajoead-14297	86	61	,	,	PUNCT
efajoead-14297	86	62	concentrating	concentrate	VERB
efajoead-14297	86	63	on	on	ADP
efajoead-14297	86	64	the	the	DET
efajoead-14297	86	65	communication	communication	NOUN
efajoead-14297	86	66	behaviors	behavior	NOUN
efajoead-14297	86	67	of	of	ADP
efajoead-14297	86	68	front	front	ADJ
efajoead-14297	86	69	office	office	NOUN
efajoead-14297	86	70	staff	staff	NOUN
efajoead-14297	86	71	during	during	ADP
efajoead-14297	86	72	service	service	NOUN
efajoead-14297	86	73	interactions	interaction	NOUN
efajoead-14297	86	74	.	.	PUNCT
efajoead-14297	87	1	by	by	ADP
efajoead-14297	87	2	applying	apply	VERB
efajoead-14297	87	3	the	the	DET
efajoead-14297	87	4	qualitative	qualitative	ADJ
efajoead-14297	87	5	description	description	NOUN
efajoead-14297	87	6	approach	approach	NOUN
efajoead-14297	87	7	,	,	PUNCT
efajoead-14297	87	8	this	this	DET
efajoead-14297	87	9	research	research	NOUN
efajoead-14297	87	10	intends	intend	VERB
efajoead-14297	87	11	to	to	PART
efajoead-14297	87	12	reveal	reveal	VERB
efajoead-14297	87	13	language	language	NOUN
efajoead-14297	87	14	patterns	pattern	NOUN
efajoead-14297	87	15	shaped	shape	VERB
efajoead-14297	87	16	by	by	ADP
efajoead-14297	87	17	gender	gender	NOUN
efajoead-14297	87	18	and	and	CCONJ
efajoead-14297	87	19	to	to	PART
efajoead-14297	87	20	understand	understand	VERB
efajoead-14297	87	21	how	how	SCONJ
efajoead-14297	87	22	these	these	DET
efajoead-14297	87	23	influence	influence	NOUN
efajoead-14297	87	24	guest	guest	NOUN
efajoead-14297	87	25	satisfaction	satisfaction	NOUN
efajoead-14297	87	26	.	.	PUNCT
efajoead-14297	88	1	recent	recent	ADJ
efajoead-14297	88	2	studies	study	NOUN
efajoead-14297	88	3	underline	underline	VERB
efajoead-14297	88	4	that	that	SCONJ
efajoead-14297	88	5	this	this	DET
efajoead-14297	88	6	approach	approach	NOUN
efajoead-14297	88	7	offers	offer	VERB
efajoead-14297	88	8	flexibility	flexibility	NOUN
efajoead-14297	88	9	and	and	CCONJ
efajoead-14297	88	10	rich	rich	ADJ
efajoead-14297	88	11	,	,	PUNCT
efajoead-14297	88	12	data	data	NOUN
efajoead-14297	88	13	-	-	PUNCT
efajoead-14297	88	14	driven	drive	VERB
efajoead-14297	88	15	comprehension	comprehension	NOUN
efajoead-14297	88	16	while	while	SCONJ
efajoead-14297	88	17	sustaining	sustain	VERB
efajoead-14297	88	18	familiarity	familiarity	NOUN
efajoead-14297	88	19	with	with	ADP
efajoead-14297	88	20	participants	participant	NOUN
efajoead-14297	88	21	’	'	PUNCT
efajoead-14297	88	22	experiences	experience	NOUN
efajoead-14297	88	23	.	.	PUNCT
efajoead-14297	89	1	scholars	scholar	NOUN
efajoead-14297	89	2	,	,	PUNCT
efajoead-14297	89	3	however	however	ADV
efajoead-14297	89	4	,	,	PUNCT
efajoead-14297	89	5	also	also	ADV
efajoead-14297	89	6	emphasize	emphasize	VERB
efajoead-14297	89	7	encounters	encounter	NOUN
efajoead-14297	89	8	related	relate	VERB
efajoead-14297	89	9	to	to	ADP
efajoead-14297	89	10	methodological	methodological	ADJ
efajoead-14297	89	11	accuracy	accuracy	NOUN
efajoead-14297	89	12	,	,	PUNCT
efajoead-14297	89	13	credibility	credibility	NOUN
efajoead-14297	89	14	,	,	PUNCT
efajoead-14297	89	15	and	and	CCONJ
efajoead-14297	89	16	the	the	DET
efajoead-14297	89	17	ethical	ethical	ADJ
efajoead-14297	89	18	integration	integration	NOUN
efajoead-14297	89	19	of	of	ADP
efajoead-14297	89	20	the	the	DET
efajoead-14297	89	21	latest	late	ADJ
efajoead-14297	89	22	tools	tool	NOUN
efajoead-14297	89	23	,	,	PUNCT
efajoead-14297	89	24	such	such	ADJ
efajoead-14297	89	25	as	as	ADP
efajoead-14297	89	26	large	large	ADJ
efajoead-14297	89	27	language	language	NOUN
efajoead-14297	89	28	models	model	NOUN
efajoead-14297	89	29	,	,	PUNCT
efajoead-14297	89	30	in	in	ADP
efajoead-14297	89	31	qualitative	qualitative	ADJ
efajoead-14297	89	32	research	research	NOUN
efajoead-14297	89	33	(	(	PUNCT
efajoead-14297	89	34	hall	hall	NOUN
efajoead-14297	89	35	&	&	CCONJ
efajoead-14297	89	36	liebenberg	liebenberg	PROPN
efajoead-14297	89	37	,	,	PUNCT
efajoead-14297	89	38	2024	2024	NUM
efajoead-14297	89	39	;	;	PUNCT
efajoead-14297	89	40	schroeder	schroeder	PROPN
efajoead-14297	89	41	et	et	PROPN
efajoead-14297	89	42	al	al	PROPN
efajoead-14297	89	43	.	.	PROPN
efajoead-14297	89	44	,	,	PUNCT
efajoead-14297	89	45	2025	2025	NUM
efajoead-14297	89	46	;	;	PUNCT
efajoead-14297	89	47	villamin	villamin	PROPN
efajoead-14297	89	48	et	et	PROPN
efajoead-14297	89	49	al	al	PROPN
efajoead-14297	89	50	.	.	PROPN
efajoead-14297	89	51	,	,	PUNCT
efajoead-14297	89	52	2025	2025	NUM
efajoead-14297	89	53	)	)	PUNCT
efajoead-14297	89	54	.	.	PUNCT
efajoead-14297	90	1	a	a	DET
efajoead-14297	90	2	qualitative	qualitative	ADJ
efajoead-14297	90	3	case	case	NOUN
efajoead-14297	90	4	study	study	NOUN
efajoead-14297	90	5	methodology	methodology	NOUN
efajoead-14297	90	6	was	be	AUX
efajoead-14297	90	7	employed	employ	VERB
efajoead-14297	90	8	to	to	PART
efajoead-14297	90	9	facilitate	facilitate	VERB
efajoead-14297	90	10	a	a	DET
efajoead-14297	90	11	comprehensive	comprehensive	ADJ
efajoead-14297	90	12	examination	examination	NOUN
efajoead-14297	90	13	of	of	ADP
efajoead-14297	90	14	communication	communication	NOUN
efajoead-14297	90	15	within	within	ADP
efajoead-14297	90	16	its	its	PRON
efajoead-14297	90	17	authentic	authentic	ADJ
efajoead-14297	90	18	context	context	NOUN
efajoead-14297	90	19	.	.	PUNCT
efajoead-14297	91	1	this	this	DET
efajoead-14297	91	2	approach	approach	NOUN
efajoead-14297	91	3	facilitated	facilitate	VERB
efajoead-14297	91	4	a	a	DET
efajoead-14297	91	5	comprehensive	comprehensive	ADJ
efajoead-14297	91	6	and	and	CCONJ
efajoead-14297	91	7	nuanced	nuanced	ADJ
efajoead-14297	91	8	understanding	understanding	NOUN
efajoead-14297	91	9	of	of	ADP
efajoead-14297	91	10	linguistic	linguistic	ADJ
efajoead-14297	91	11	practices	practice	NOUN
efajoead-14297	91	12	formed	form	VERB
efajoead-14297	91	13	by	by	ADP
efajoead-14297	91	14	social	social	ADJ
efajoead-14297	91	15	role	role	NOUN
efajoead-14297	91	16	and	and	CCONJ
efajoead-14297	91	17	professional	professional	ADJ
efajoead-14297	91	18	standards	standard	NOUN
efajoead-14297	91	19	.	.	PUNCT
efajoead-14297	92	1	it	it	PRON
efajoead-14297	92	2	highlights	highlight	VERB
efajoead-14297	92	3	data	datum	NOUN
efajoead-14297	92	4	interpretation	interpretation	NOUN
efajoead-14297	92	5	by	by	ADP
efajoead-14297	92	6	using	use	VERB
efajoead-14297	92	7	established	establish	VERB
efajoead-14297	92	8	linguistic	linguistic	ADJ
efajoead-14297	92	9	theories	theory	NOUN
efajoead-14297	92	10	,	,	PUNCT
efajoead-14297	92	11	including	include	VERB
efajoead-14297	92	12	brown	brown	NOUN
efajoead-14297	92	13	and	and	CCONJ
efajoead-14297	92	14	levinson	levinson	PROPN
efajoead-14297	92	15	’s	’s	PART
efajoead-14297	92	16	politeness	politeness	PROPN
efajoead-14297	92	17	theory	theory	NOUN
efajoead-14297	92	18	(	(	PUNCT
efajoead-14297	92	19	1987	1987	NUM
efajoead-14297	92	20	)	)	PUNCT
efajoead-14297	92	21	and	and	CCONJ
efajoead-14297	92	22	tannen	tannen	PROPN
efajoead-14297	92	23	’s	’s	PART
efajoead-14297	92	24	gender	gender	NOUN
efajoead-14297	92	25	and	and	CCONJ
efajoead-14297	92	26	language	language	NOUN
efajoead-14297	92	27	theory	theory	NOUN
efajoead-14297	92	28	(	(	PUNCT
efajoead-14297	92	29	1990	1990	NUM
efajoead-14297	92	30	)	)	PUNCT
efajoead-14297	92	31	,	,	PUNCT
efajoead-14297	92	32	rather	rather	ADV
efajoead-14297	92	33	than	than	ADP
efajoead-14297	92	34	testing	test	VERB
efajoead-14297	92	35	specific	specific	ADJ
efajoead-14297	92	36	hypotheses	hypothesis	NOUN
efajoead-14297	92	37	.	.	PUNCT
efajoead-14297	93	1	the	the	DET
efajoead-14297	93	2	research	research	NOUN
efajoead-14297	93	3	was	be	AUX
efajoead-14297	93	4	conducted	conduct	VERB
efajoead-14297	93	5	at	at	ADP
efajoead-14297	93	6	ibis	ibis	ADJ
efajoead-14297	93	7	styles	style	NOUN
efajoead-14297	93	8	jakarta	jakarta	PROPN
efajoead-14297	93	9	mangga	mangga	PROPN
efajoead-14297	93	10	dua	dua	PROPN
efajoead-14297	93	11	square	square	PROPN
efajoead-14297	93	12	,	,	PUNCT
efajoead-14297	93	13	where	where	SCONJ
efajoead-14297	93	14	front	front	ADJ
efajoead-14297	93	15	office	office	NOUN
efajoead-14297	93	16	personnel	personnel	NOUN
efajoead-14297	93	17	frequently	frequently	ADV
efajoead-14297	93	18	engage	engage	VERB
efajoead-14297	93	19	with	with	ADP
efajoead-14297	93	20	a	a	DET
efajoead-14297	93	21	varied	varied	ADJ
efajoead-14297	93	22	guest	guest	NOUN
efajoead-14297	93	23	.	.	PUNCT
efajoead-14297	94	1	seven	seven	NUM
efajoead-14297	94	2	staff	staff	NOUN
efajoead-14297	94	3	members	member	NOUN
efajoead-14297	94	4	took	take	VERB
efajoead-14297	94	5	part	part	NOUN
efajoead-14297	94	6	,	,	PUNCT
efajoead-14297	94	7	five	five	NUM
efajoead-14297	94	8	men	man	NOUN
efajoead-14297	94	9	and	and	CCONJ
efajoead-14297	94	10	two	two	NUM
efajoead-14297	94	11	women	woman	NOUN
efajoead-14297	94	12	.	.	PUNCT
efajoead-14297	95	1	the	the	DET
efajoead-14297	95	2	staff	staff	NOUN
efajoead-14297	95	3	interaction	interaction	NOUN
efajoead-14297	95	4	was	be	AUX
efajoead-14297	95	5	observed	observe	VERB
efajoead-14297	95	6	during	during	ADP
efajoead-14297	95	7	three	three	NUM
efajoead-14297	95	8	workdays	workday	NOUN
efajoead-14297	95	9	,	,	PUNCT
efajoead-14297	95	10	from	from	ADP
efajoead-14297	95	11	monday	monday	PROPN
efajoead-14297	95	12	to	to	ADP
efajoead-14297	95	13	wednesday	wednesday	PROPN
efajoead-14297	95	14	,	,	PUNCT
efajoead-14297	95	15	starting	start	VERB
efajoead-14297	95	16	at	at	ADP
efajoead-14297	95	17	7	7	NUM
efajoead-14297	95	18	a.m.	a.m.	NOUN
efajoead-14297	95	19	until	until	SCONJ
efajoead-14297	95	20	6	6	NUM
efajoead-14297	95	21	p.m.	p.m.	NOUN
efajoead-14297	95	22	this	this	DET
efajoead-14297	95	23	timespan	timespan	NOUN
efajoead-14297	95	24	was	be	AUX
efajoead-14297	95	25	intentionally	intentionally	ADV
efajoead-14297	95	26	designated	designate	VERB
efajoead-14297	95	27	to	to	PART
efajoead-14297	95	28	match	match	VERB
efajoead-14297	95	29	with	with	ADP
efajoead-14297	95	30	peak	peak	NOUN
efajoead-14297	95	31	season	season	NOUN
efajoead-14297	95	32	,	,	PUNCT
efajoead-14297	95	33	thus	thus	ADV
efajoead-14297	95	34	ensuring	ensure	VERB
efajoead-14297	95	35	higher	high	ADJ
efajoead-14297	95	36	frequency	frequency	NOUN
efajoead-14297	95	37	of	of	ADP
efajoead-14297	95	38	service	service	NOUN
efajoead-14297	95	39	interaction	interaction	NOUN
efajoead-14297	95	40	for	for	ADP
efajoead-14297	95	41	observation	observation	NOUN
efajoead-14297	95	42	(	(	PUNCT
efajoead-14297	95	43	creswell	creswell	PROPN
efajoead-14297	95	44	&	&	CCONJ
efajoead-14297	95	45	poth	poth	PROPN
efajoead-14297	95	46	,	,	PUNCT
efajoead-14297	95	47	2018	2018	NUM
efajoead-14297	95	48	;	;	PUNCT
efajoead-14297	95	49	mohajan	mohajan	NOUN
efajoead-14297	95	50	,	,	PUNCT
efajoead-14297	95	51	2018	2018	NUM
efajoead-14297	95	52	)	)	PUNCT
efajoead-14297	95	53	.	.	PUNCT
efajoead-14297	96	1	various	various	ADJ
efajoead-14297	96	2	tools	tool	NOUN
efajoead-14297	96	3	were	be	AUX
efajoead-14297	96	4	utilized	utilize	VERB
efajoead-14297	96	5	to	to	PART
efajoead-14297	96	6	gain	gain	VERB
efajoead-14297	96	7	a	a	DET
efajoead-14297	96	8	whole	whole	ADJ
efajoead-14297	96	9	image	image	NOUN
efajoead-14297	96	10	of	of	ADP
efajoead-14297	96	11	gender	gender	NOUN
efajoead-14297	96	12	-	-	PUNCT
efajoead-14297	96	13	based	base	VERB
efajoead-14297	96	14	politeness	politeness	NOUN
efajoead-14297	96	15	and	and	CCONJ
efajoead-14297	96	16	communication	communication	NOUN
efajoead-14297	96	17	.	.	PUNCT
efajoead-14297	97	1	these	these	PRON
efajoead-14297	97	2	included	include	VERB
efajoead-14297	97	3	:	:	PUNCT
efajoead-14297	97	4	a	a	X
efajoead-14297	97	5	)	)	PUNCT
efajoead-14297	97	6	observation	observation	NOUN
efajoead-14297	97	7	evaluation	evaluation	NOUN
efajoead-14297	97	8	sheet	sheet	NOUN
efajoead-14297	97	9	and	and	CCONJ
efajoead-14297	97	10	field	field	NOUN
efajoead-14297	97	11	transcripts	transcript	NOUN
efajoead-14297	97	12	,	,	PUNCT
efajoead-14297	97	13	which	which	PRON
efajoead-14297	97	14	had	have	VERB
efajoead-14297	97	15	indicators	indicator	NOUN
efajoead-14297	97	16	such	such	ADJ
efajoead-14297	97	17	as	as	ADP
efajoead-14297	97	18	1	1	NUM
efajoead-14297	97	19	.	.	PUNCT
efajoead-14297	97	20	use	use	NOUN
efajoead-14297	97	21	of	of	ADP
efajoead-14297	97	22	positive	positive	ADJ
efajoead-14297	97	23	politeness	politeness	NOUN
efajoead-14297	97	24	(	(	PUNCT
efajoead-14297	97	25	greetings	greeting	NOUN
efajoead-14297	97	26	,	,	PUNCT
efajoead-14297	97	27	pronouns	pronoun	NOUN
efajoead-14297	97	28	that	that	PRON
efajoead-14297	97	29	include	include	VERB
efajoead-14297	97	30	everyone	everyone	PRON
efajoead-14297	97	31	,	,	PUNCT
efajoead-14297	97	32	compliments	compliment	NOUN
efajoead-14297	97	33	,	,	PUNCT
efajoead-14297	97	34	and	and	CCONJ
efajoead-14297	97	35	small	small	ADJ
efajoead-14297	97	36	talk	talk	NOUN
efajoead-14297	97	37	)	)	PUNCT
efajoead-14297	97	38	,	,	PUNCT
efajoead-14297	97	39	2	2	X
efajoead-14297	97	40	.	.	X
efajoead-14297	97	41	use	use	NOUN
efajoead-14297	97	42	of	of	ADP
efajoead-14297	97	43	negative	negative	ADJ
efajoead-14297	97	44	politeness	politeness	NOUN
efajoead-14297	97	45	(	(	PUNCT
efajoead-14297	97	46	hedging	hedging	NOUN
efajoead-14297	97	47	,	,	PUNCT
efajoead-14297	97	48	indirect	indirect	ADJ
efajoead-14297	97	49	requests	request	NOUN
efajoead-14297	97	50	,	,	PUNCT
efajoead-14297	97	51	and	and	CCONJ
efajoead-14297	97	52	apologies	apology	NOUN
efajoead-14297	97	53	)	)	PUNCT
efajoead-14297	97	54	,	,	PUNCT
efajoead-14297	97	55	3	3	X
efajoead-14297	97	56	.	.	PUNCT
efajoead-14297	97	57	politeness	politeness	ADJ
efajoead-14297	97	58	nonverbal	nonverbal	ADJ
efajoead-14297	97	59	signs	sign	NOUN
efajoead-14297	97	60	(	(	PUNCT
efajoead-14297	97	61	smiling	smile	VERB
efajoead-14297	97	62	,	,	PUNCT
efajoead-14297	97	63	making	make	VERB
efajoead-14297	97	64	eye	eye	NOUN
efajoead-14297	97	65	contact	contact	NOUN
efajoead-14297	97	66	,	,	PUNCT
efajoead-14297	97	67	and	and	CCONJ
efajoead-14297	97	68	standing	stand	VERB
efajoead-14297	97	69	upright	upright	ADJ
efajoead-14297	97	70	)	)	PUNCT
efajoead-14297	97	71	,	,	PUNCT
efajoead-14297	97	72	4	4	X
efajoead-14297	97	73	.	.	PUNCT
efajoead-14297	97	74	response	response	NOUN
efajoead-14297	97	75	rate	rate	NOUN
efajoead-14297	97	76	and	and	CCONJ
efajoead-14297	97	77	relevance	relevance	NOUN
efajoead-14297	97	78	during	during	ADP
efajoead-14297	97	79	high	high	ADJ
efajoead-14297	97	80	-	-	PUNCT
efajoead-14297	97	81	pressure	pressure	NOUN
efajoead-14297	97	82	conditions	condition	NOUN
efajoead-14297	97	83	(	(	PUNCT
efajoead-14297	97	84	handling	handle	VERB
efajoead-14297	97	85	complaints	complaint	NOUN
efajoead-14297	97	86	)	)	PUNCT
efajoead-14297	97	87	;	;	PUNCT
efajoead-14297	97	88	b	b	X
efajoead-14297	97	89	)	)	PUNCT
efajoead-14297	97	90	documentation	documentation	NOUN
efajoead-14297	97	91	–	–	PUNCT
efajoead-14297	97	92	including	include	VERB
efajoead-14297	97	93	staff	staff	NOUN
efajoead-14297	97	94	communication	communication	NOUN
efajoead-14297	97	95	manuals	manual	NOUN
efajoead-14297	97	96	,	,	PUNCT
efajoead-14297	97	97	guest	guest	NOUN
efajoead-14297	97	98	comments	comment	NOUN
efajoead-14297	97	99	,	,	PUNCT
efajoead-14297	97	100	and	and	CCONJ
efajoead-14297	97	101	service	service	NOUN
efajoead-14297	97	102	procedure	procedure	NOUN
efajoead-14297	97	103	handbooks	handbook	NOUN
efajoead-14297	97	104	,	,	PUNCT
efajoead-14297	97	105	which	which	PRON
efajoead-14297	97	106	displayed	display	VERB
efajoead-14297	97	107	knowledge	knowledge	NOUN
efajoead-14297	97	108	of	of	ADP
efajoead-14297	97	109	institutional	institutional	ADJ
efajoead-14297	97	110	expectations	expectation	NOUN
efajoead-14297	97	111	related	relate	VERB
efajoead-14297	97	112	to	to	ADP
efajoead-14297	97	113	politeness	politeness	NOUN
efajoead-14297	97	114	and	and	CCONJ
efajoead-14297	97	115	professionalism	professionalism	NOUN
efajoead-14297	97	116	;	;	PUNCT
efajoead-14297	97	117	c	c	X
efajoead-14297	97	118	)	)	PUNCT
efajoead-14297	97	119	semi	semi	ADJ
efajoead-14297	97	120	-	-	ADJ
efajoead-14297	97	121	structured	structured	ADJ
efajoead-14297	97	122	interviews	interview	NOUN
efajoead-14297	97	123	–	–	PUNCT
efajoead-14297	97	124	conducted	conduct	VERB
efajoead-14297	97	125	with	with	ADP
efajoead-14297	97	126	seven	seven	NUM
efajoead-14297	97	127	hotel	hotel	NOUN
efajoead-14297	97	128	staff	staff	NOUN
efajoead-14297	97	129	members	member	NOUN
efajoead-14297	97	130	.	.	PUNCT
efajoead-14297	98	1	the	the	DET
efajoead-14297	98	2	indicators	indicator	NOUN
efajoead-14297	98	3	are	be	AUX
efajoead-14297	98	4	:	:	PUNCT
efajoead-14297	98	5	1	1	X
efajoead-14297	98	6	.	.	X
efajoead-14297	99	1	how	how	SCONJ
efajoead-14297	99	2	people	people	NOUN
efajoead-14297	99	3	see	see	VERB
efajoead-14297	99	4	gender	gender	NOUN
efajoead-14297	99	5	roles	role	NOUN
efajoead-14297	99	6	in	in	ADP
efajoead-14297	99	7	communication	communication	NOUN
efajoead-14297	99	8	,	,	PUNCT
efajoead-14297	99	9	2	2	NUM
efajoead-14297	99	10	.	.	NOUN
efajoead-14297	99	11	procedures	procedure	NOUN
efajoead-14297	99	12	to	to	PART
efajoead-14297	99	13	handle	handle	VERB
efajoead-14297	99	14	guests	guest	NOUN
efajoead-14297	99	15	’	'	PUNCT
efajoead-14297	99	16	expectations	expectation	NOUN
efajoead-14297	99	17	,	,	PUNCT
efajoead-14297	99	18	and	and	CCONJ
efajoead-14297	99	19	3	3	X
efajoead-14297	99	20	.	.	X
efajoead-14297	99	21	comprehending	comprehend	VERB
efajoead-14297	99	22	how	how	SCONJ
efajoead-14297	99	23	politeness	politeness	ADJ
efajoead-14297	99	24	works	work	VERB
efajoead-14297	99	25	on	on	ADP
efajoead-14297	99	26	guest	guest	NOUN
efajoead-14297	99	27	complacency	complacency	NOUN
efajoead-14297	99	28	;	;	PUNCT
efajoead-14297	99	29	d	d	X
efajoead-14297	99	30	)	)	PUNCT
efajoead-14297	99	31	guest	guest	NOUN
efajoead-14297	99	32	satisfaction	satisfaction	NOUN
efajoead-14297	99	33	survey	survey	NOUN
efajoead-14297	99	34	data	datum	NOUN
efajoead-14297	99	35	–	–	PUNCT
efajoead-14297	99	36	analyzed	analyze	VERB
efajoead-14297	99	37	to	to	PART
efajoead-14297	99	38	note	note	VERB
efajoead-14297	99	39	how	how	SCONJ
efajoead-14297	99	40	the	the	DET
efajoead-14297	99	41	guests	guest	NOUN
efajoead-14297	99	42	assessed	assess	VERB
efajoead-14297	99	43	staff	staff	NOUN
efajoead-14297	99	44	based	base	VERB
efajoead-14297	99	45	on	on	ADP
efajoead-14297	99	46	politeness	politeness	NOUN
efajoead-14297	99	47	,	,	PUNCT
efajoead-14297	99	48	professionalism	professionalism	NOUN
efajoead-14297	99	49	,	,	PUNCT
efajoead-14297	99	50	and	and	CCONJ
efajoead-14297	99	51	communication	communication	NOUN
efajoead-14297	99	52	clarity	clarity	NOUN
efajoead-14297	99	53	,	,	PUNCT
efajoead-14297	99	54	particularly	particularly	ADV
efajoead-14297	99	55	in	in	ADP
efajoead-14297	99	56	gender	gender	NOUN
efajoead-14297	99	57	and	and	CCONJ
efajoead-14297	99	58	politeness	politeness	ADJ
efajoead-14297	99	59	strategy	strategy	NOUN
efajoead-14297	99	60	(	(	PUNCT
efajoead-14297	99	61	vogl	vogl	NOUN
efajoead-14297	99	62	,	,	PUNCT
efajoead-14297	99	63	2022	2022	NUM
efajoead-14297	99	64	;	;	PUNCT
efajoead-14297	99	65	guest	guest	NOUN
efajoead-14297	99	66	et	et	PROPN
efajoead-14297	99	67	al	al	PROPN
efajoead-14297	99	68	.	.	PROPN
efajoead-14297	99	69	,	,	PUNCT
efajoead-14297	99	70	2020	2020	NUM
efajoead-14297	99	71	)	)	PUNCT
efajoead-14297	99	72	.	.	PUNCT
efajoead-14297	100	1	semantic	semantic	ADJ
efajoead-14297	100	2	and	and	CCONJ
efajoead-14297	100	3	pragmatic	pragmatic	ADJ
efajoead-14297	100	4	methods	method	NOUN
efajoead-14297	100	5	were	be	AUX
efajoead-14297	100	6	utilized	utilize	VERB
efajoead-14297	100	7	to	to	PART
efajoead-14297	100	8	analyze	analyze	VERB
efajoead-14297	100	9	the	the	DET
efajoead-14297	100	10	data	datum	NOUN
efajoead-14297	100	11	based	base	VERB
efajoead-14297	100	12	on	on	ADP
efajoead-14297	100	13	the	the	DET
efajoead-14297	100	14	applied	apply	VERB
efajoead-14297	100	15	theoretical	theoretical	ADJ
efajoead-14297	100	16	framework	framework	NOUN
efajoead-14297	100	17	.	.	PUNCT
efajoead-14297	101	1	the	the	DET
efajoead-14297	101	2	process	process	NOUN
efajoead-14297	101	3	consisted	consist	VERB
efajoead-14297	101	4	of	of	ADP
efajoead-14297	101	5	:	:	PUNCT
efajoead-14297	101	6	1	1	X
efajoead-14297	101	7	.	.	X
efajoead-14297	101	8	transcription	transcription	NOUN
efajoead-14297	101	9	and	and	CCONJ
efajoead-14297	101	10	coding	coding	NOUN
efajoead-14297	101	11	–	–	PUNCT
efajoead-14297	101	12	wrote	write	VERB
efajoead-14297	101	13	down	down	ADP
efajoead-14297	101	14	what	what	PRON
efajoead-14297	101	15	people	people	NOUN
efajoead-14297	101	16	said	say	VERB
efajoead-14297	101	17	during	during	ADP
efajoead-14297	101	18	interviews	interview	NOUN
efajoead-14297	101	19	and	and	CCONJ
efajoead-14297	101	20	interactions	interaction	NOUN
efajoead-14297	101	21	and	and	CCONJ
efajoead-14297	101	22	put	put	VERB
efajoead-14297	101	23	them	they	PRON
efajoead-14297	101	24	into	into	ADP
efajoead-14297	101	25	positive	positive	ADJ
efajoead-14297	101	26	or	or	CCONJ
efajoead-14297	101	27	negative	negative	ADJ
efajoead-14297	101	28	politeness	politeness	ADJ
efajoead-14297	101	29	categories	category	NOUN
efajoead-14297	101	30	based	base	VERB
efajoead-14297	101	31	on	on	ADP
efajoead-14297	101	32	brown	brown	PROPN
efajoead-14297	101	33	and	and	CCONJ
efajoead-14297	101	34	levinson	levinson	PROPN
efajoead-14297	101	35	(	(	PUNCT
efajoead-14297	101	36	1987	1987	NUM
efajoead-14297	101	37	)	)	PUNCT
efajoead-14297	101	38	.	.	PUNCT
efajoead-14297	102	1	2	2	X
efajoead-14297	102	2	.	.	X
efajoead-14297	102	3	gendered	gendere	VERB
efajoead-14297	102	4	communication	communication	NOUN
efajoead-14297	102	5	analysis	analysis	NOUN
efajoead-14297	102	6	–	–	PUNCT
efajoead-14297	102	7	tannen	tannen	PROPN
efajoead-14297	102	8	’s	’s	PART
efajoead-14297	102	9	(	(	PUNCT
efajoead-14297	102	10	1990	1990	NUM
efajoead-14297	102	11	)	)	PUNCT
efajoead-14297	102	12	framework	framework	NOUN
efajoead-14297	102	13	was	be	AUX
efajoead-14297	102	14	utilized	utilize	VERB
efajoead-14297	102	15	to	to	PART
efajoead-14297	102	16	discern	discern	ADJ
efajoead-14297	102	17	rapport	rapport	NOUN
efajoead-14297	102	18	talk	talk	NOUN
efajoead-14297	102	19	and	and	CCONJ
efajoead-14297	102	20	report	report	VERB
efajoead-14297	102	21	talk	talk	NOUN
efajoead-14297	102	22	patterns	pattern	NOUN
efajoead-14297	102	23	within	within	ADP
efajoead-14297	102	24	staff	staff	NOUN
efajoead-14297	102	25	discourse	discourse	NOUN
efajoead-14297	102	26	.	.	PUNCT
efajoead-14297	103	1	3	3	X
efajoead-14297	103	2	.	.	X
efajoead-14297	103	3	the	the	DET
efajoead-14297	103	4	classification	classification	NOUN
efajoead-14297	103	5	matrix	matrix	NOUN
efajoead-14297	103	6	sorts	sort	NOUN
efajoead-14297	103	7	data	datum	NOUN
efajoead-14297	103	8	into	into	ADP
efajoead-14297	103	9	groups	group	NOUN
efajoead-14297	103	10	like	like	ADP
efajoead-14297	103	11	politeness	politeness	ADJ
efajoead-14297	103	12	type	type	NOUN
efajoead-14297	103	13	,	,	PUNCT
efajoead-14297	103	14	gender	gender	NOUN
efajoead-14297	103	15	,	,	PUNCT
efajoead-14297	103	16	interaction	interaction	NOUN
efajoead-14297	103	17	style	style	NOUN
efajoead-14297	103	18	,	,	PUNCT
efajoead-14297	103	19	response	response	NOUN
efajoead-14297	103	20	speed	speed	NOUN
efajoead-14297	103	21	,	,	PUNCT
efajoead-14297	103	22	and	and	CCONJ
efajoead-14297	103	23	problem	problem	NOUN
efajoead-14297	103	24	-	-	PUNCT
efajoead-14297	103	25	handling	handle	VERB
efajoead-14297	103	26	method	method	NOUN
efajoead-14297	103	27	so	so	SCONJ
efajoead-14297	103	28	that	that	SCONJ
efajoead-14297	103	29	male	male	ADJ
efajoead-14297	103	30	and	and	CCONJ
efajoead-14297	103	31	female	female	ADJ
efajoead-14297	103	32	staff	staff	NOUN
efajoead-14297	103	33	can	can	AUX
efajoead-14297	103	34	be	be	AUX
efajoead-14297	103	35	compared	compare	VERB
efajoead-14297	103	36	in	in	ADP
efajoead-14297	103	37	a	a	DET
efajoead-14297	103	38	systematic	systematic	ADJ
efajoead-14297	103	39	way	way	NOUN
efajoead-14297	103	40	.	.	PUNCT
efajoead-14297	104	1	4	4	X
efajoead-14297	104	2	.	.	X
efajoead-14297	104	3	cross	cross	ADJ
efajoead-14297	104	4	-	-	NOUN
efajoead-14297	104	5	validation	validation	ADJ
efajoead-14297	104	6	:	:	PUNCT
efajoead-14297	104	7	comparisons	comparison	NOUN
efajoead-14297	104	8	were	be	AUX
efajoead-14297	104	9	conducted	conduct	VERB
efajoead-14297	104	10	among	among	ADP
efajoead-14297	104	11	observational	observational	ADJ
efajoead-14297	104	12	data	datum	NOUN
efajoead-14297	104	13	,	,	PUNCT
efajoead-14297	104	14	interview	interview	NOUN
efajoead-14297	104	15	results	result	NOUN
efajoead-14297	104	16	,	,	PUNCT
efajoead-14297	104	17	and	and	CCONJ
efajoead-14297	104	18	guest	guest	NOUN
efajoead-14297	104	19	survey	survey	NOUN
efajoead-14297	104	20	data	datum	NOUN
efajoead-14297	104	21	to	to	PART
efajoead-14297	104	22	validate	validate	VERB
efajoead-14297	104	23	recurring	recur	VERB
efajoead-14297	104	24	patterns	pattern	NOUN
efajoead-14297	104	25	and	and	CCONJ
efajoead-14297	104	26	enhance	enhance	VERB
efajoead-14297	104	27	reliability	reliability	NOUN
efajoead-14297	104	28	(	(	PUNCT
efajoead-14297	104	29	braun	braun	PROPN
efajoead-14297	104	30	&	&	CCONJ
efajoead-14297	104	31	clarke	clarke	PROPN
efajoead-14297	104	32	,	,	PUNCT
efajoead-14297	104	33	2019	2019	NUM
efajoead-14297	104	34	;	;	PUNCT
efajoead-14297	104	35	nowell	nowell	PROPN
efajoead-14297	104	36	et	et	PROPN
efajoead-14297	104	37	al	al	PROPN
efajoead-14297	104	38	.	.	PROPN
efajoead-14297	104	39	,	,	PUNCT
efajoead-14297	104	40	2017	2017	NUM
efajoead-14297	104	41	)	)	PUNCT
efajoead-14297	104	42	.	.	PUNCT
efajoead-14297	105	1	desti	desti	PROPN
efajoead-14297	105	2	wulan	wulan	VERB
efajoead-14297	105	3	dari	dari	PROPN
efajoead-14297	105	4	et	et	PROPN
efajoead-14297	105	5	al	al	PROPN
efajoead-14297	105	6	.	.	PROPN
efajoead-14297	105	7	,	,	PUNCT
efajoead-14297	105	8	2025	2025	NUM
efajoead-14297	105	9	politeness	politeness	ADJ
efajoead-14297	105	10	strategies	strategy	NOUN
efajoead-14297	105	11	and	and	CCONJ
efajoead-14297	105	12	gendered	gendere	VERB
efajoead-14297	105	13	language	language	NOUN
efajoead-14297	105	14	use	use	NOUN
efajoead-14297	105	15	in	in	ADP
efajoead-14297	105	16	hospitality	hospitality	NOUN
efajoead-14297	105	17	discourse	discourse	NOUN
efajoead-14297	105	18	:	:	PUNCT
efajoead-14297	105	19	a	a	DET
efajoead-14297	105	20	case	case	NOUN
efajoead-14297	105	21	study	study	NOUN
efajoead-14297	105	22	of	of	ADP
efajoead-14297	105	23	ibis	ibis	ADJ
efajoead-14297	105	24	styles	style	NOUN
efajoead-14297	105	25	hotel	hotel	NOUN
efajoead-14297	105	26	in	in	ADP
efajoead-14297	105	27	jakarta	jakarta	PROPN
efajoead-14297	105	28	241	241	NUM
efajoead-14297	105	29	|	|	ADV
efajoead-14297	105	30	vol.9	vol.9	PROPN
efajoead-14297	105	31	,	,	PUNCT
efajoead-14297	105	32	no	no	INTJ
efajoead-14297	105	33	.	.	NOUN
efajoead-14297	105	34	2	2	NUM
efajoead-14297	105	35	,	,	PUNCT
efajoead-14297	105	36	2025	2025	NUM
efajoead-14297	105	37	(	(	PUNCT
efajoead-14297	105	38	237	237	NUM
efajoead-14297	105	39	-	-	SYM
efajoead-14297	105	40	248	248	NUM
efajoead-14297	105	41	)	)	PUNCT
efajoead-14297	105	42	to	to	PART
efajoead-14297	105	43	maintain	maintain	VERB
efajoead-14297	105	44	quality	quality	NOUN
efajoead-14297	105	45	and	and	CCONJ
efajoead-14297	105	46	credibility	credibility	NOUN
efajoead-14297	105	47	,	,	PUNCT
efajoead-14297	105	48	the	the	DET
efajoead-14297	105	49	concept	concept	NOUN
efajoead-14297	105	50	of	of	ADP
efajoead-14297	105	51	trustworthiness	trustworthiness	NOUN
efajoead-14297	105	52	criteria	criterion	NOUN
efajoead-14297	105	53	offered	offer	VERB
efajoead-14297	105	54	by	by	ADP
efajoead-14297	105	55	lincoln	lincoln	PROPN
efajoead-14297	105	56	and	and	CCONJ
efajoead-14297	105	57	guba	guba	PROPN
efajoead-14297	105	58	’s	’s	PART
efajoead-14297	105	59	(	(	PUNCT
efajoead-14297	105	60	1985	1985	NUM
efajoead-14297	105	61	)	)	PUNCT
efajoead-14297	105	62	was	be	AUX
efajoead-14297	105	63	implemented	implement	VERB
efajoead-14297	105	64	,	,	PUNCT
efajoead-14297	105	65	among	among	ADP
efajoead-14297	105	66	others	other	NOUN
efajoead-14297	105	67	,	,	PUNCT
efajoead-14297	105	68	1	1	X
efajoead-14297	105	69	)	)	PUNCT
efajoead-14297	105	70	credibility	credibility	NOUN
efajoead-14297	105	71	:	:	PUNCT
efajoead-14297	105	72	assured	assure	VERB
efajoead-14297	105	73	through	through	ADP
efajoead-14297	105	74	triangulation	triangulation	NOUN
efajoead-14297	105	75	of	of	ADP
efajoead-14297	105	76	observations	observation	NOUN
efajoead-14297	105	77	,	,	PUNCT
efajoead-14297	105	78	interviews	interview	NOUN
efajoead-14297	105	79	,	,	PUNCT
efajoead-14297	105	80	documentations	documentation	NOUN
efajoead-14297	105	81	,	,	PUNCT
efajoead-14297	105	82	and	and	CCONJ
efajoead-14297	105	83	guest	guest	NOUN
efajoead-14297	105	84	surveys	survey	NOUN
efajoead-14297	105	85	,	,	PUNCT
efajoead-14297	105	86	as	as	ADV
efajoead-14297	105	87	well	well	ADV
efajoead-14297	105	88	as	as	ADP
efajoead-14297	105	89	finding	find	VERB
efajoead-14297	105	90	validation	validation	NOUN
efajoead-14297	105	91	by	by	ADP
efajoead-14297	105	92	participants	participant	NOUN
efajoead-14297	105	93	;	;	PUNCT
efajoead-14297	105	94	2	2	X
efajoead-14297	105	95	)	)	PUNCT
efajoead-14297	105	96	transferability	transferability	NOUN
efajoead-14297	105	97	:	:	PUNCT
efajoead-14297	105	98	gained	gain	VERB
efajoead-14297	105	99	by	by	ADP
efajoead-14297	105	100	serving	serve	VERB
efajoead-14297	105	101	detail	detail	NOUN
efajoead-14297	105	102	contextual	contextual	ADJ
efajoead-14297	105	103	description	description	NOUN
efajoead-14297	105	104	,	,	PUNCT
efajoead-14297	105	105	which	which	PRON
efajoead-14297	105	106	enables	enable	VERB
efajoead-14297	105	107	adaptation	adaptation	NOUN
efajoead-14297	105	108	into	into	ADP
efajoead-14297	105	109	similar	similar	ADJ
efajoead-14297	105	110	hospitality	hospitality	NOUN
efajoead-14297	105	111	environment	environment	NOUN
efajoead-14297	105	112	;	;	PUNCT
efajoead-14297	105	113	3	3	X
efajoead-14297	105	114	)	)	PUNCT
efajoead-14297	105	115	dependability	dependability	NOUN
efajoead-14297	105	116	:	:	PUNCT
efajoead-14297	105	117	espoused	espouse	VERB
efajoead-14297	105	118	by	by	ADP
efajoead-14297	105	119	documented	document	VERB
efajoead-14297	105	120	research	research	NOUN
efajoead-14297	105	121	process	process	NOUN
efajoead-14297	105	122	,	,	PUNCT
efajoead-14297	105	123	which	which	PRON
efajoead-14297	105	124	allows	allow	VERB
efajoead-14297	105	125	the	the	DET
efajoead-14297	105	126	replication	replication	NOUN
efajoead-14297	105	127	or	or	CCONJ
efajoead-14297	105	128	external	external	ADJ
efajoead-14297	105	129	audit	audit	NOUN
efajoead-14297	105	130	;	;	PUNCT
efajoead-14297	105	131	4	4	X
efajoead-14297	105	132	)	)	PUNCT
efajoead-14297	105	133	confirmability	confirmability	NOUN
efajoead-14297	105	134	:	:	PUNCT
efajoead-14297	105	135	enhanced	enhance	VERB
efajoead-14297	105	136	through	through	ADP
efajoead-14297	105	137	reflexive	reflexive	ADJ
efajoead-14297	105	138	journal	journal	NOUN
efajoead-14297	105	139	and	and	CCONJ
efajoead-14297	105	140	cross	cross	NOUN
efajoead-14297	105	141	-	-	NOUN
efajoead-14297	105	142	validation	validation	ADJ
efajoead-14297	105	143	to	to	PART
efajoead-14297	105	144	decrease	decrease	VERB
efajoead-14297	105	145	researcher	researcher	NOUN
efajoead-14297	105	146	partiality	partiality	NOUN
efajoead-14297	105	147	and	and	CCONJ
efajoead-14297	105	148	establish	establish	VERB
efajoead-14297	105	149	objectivity	objectivity	NOUN
efajoead-14297	105	150	(	(	PUNCT
efajoead-14297	105	151	moser	moser	PROPN
efajoead-14297	105	152	&	&	CCONJ
efajoead-14297	105	153	korstjens	korstjens	PROPN
efajoead-14297	105	154	,	,	PUNCT
efajoead-14297	105	155	2018	2018	NUM
efajoead-14297	105	156	;	;	PUNCT
efajoead-14297	105	157	amankwaa	amankwaa	NOUN
efajoead-14297	105	158	,	,	PUNCT
efajoead-14297	105	159	2016	2016	NUM
efajoead-14297	105	160	)	)	PUNCT
efajoead-14297	105	161	.	.	PUNCT
efajoead-14297	106	1	results	result	NOUN
efajoead-14297	106	2	and	and	CCONJ
efajoead-14297	106	3	discussion	discussion	NOUN
efajoead-14297	106	4	results	result	VERB
efajoead-14297	106	5	the	the	DET
efajoead-14297	106	6	findings	finding	NOUN
efajoead-14297	106	7	show	show	VERB
efajoead-14297	106	8	clearly	clearly	ADV
efajoead-14297	106	9	how	how	SCONJ
efajoead-14297	106	10	staffs	staff	NOUN
efajoead-14297	106	11	at	at	ADP
efajoead-14297	106	12	the	the	DET
efajoead-14297	106	13	front	front	ADJ
efajoead-14297	106	14	desk	desk	NOUN
efajoead-14297	106	15	of	of	ADP
efajoead-14297	106	16	hotel	hotel	NOUN
efajoead-14297	106	17	ibis	ibis	NOUN
efajoead-14297	106	18	styles	style	NOUN
efajoead-14297	106	19	jakarta	jakarta	PROPN
efajoead-14297	106	20	mangga	mangga	PROPN
efajoead-14297	106	21	dua	dua	PROPN
efajoead-14297	106	22	square	square	PROPN
efajoead-14297	106	23	use	use	VERB
efajoead-14297	106	24	polite	polite	ADJ
efajoead-14297	106	25	ways	way	NOUN
efajoead-14297	106	26	of	of	ADP
efajoead-14297	106	27	speaking	speak	VERB
efajoead-14297	106	28	along	along	ADP
efajoead-14297	106	29	with	with	ADP
efajoead-14297	106	30	language	language	NOUN
efajoead-14297	106	31	shaped	shape	VERB
efajoead-14297	106	32	by	by	ADP
efajoead-14297	106	33	gender	gender	NOUN
efajoead-14297	106	34	when	when	SCONJ
efajoead-14297	106	35	talking	talk	VERB
efajoead-14297	106	36	to	to	ADP
efajoead-14297	106	37	visitors	visitor	NOUN
efajoead-14297	106	38	every	every	DET
efajoead-14297	106	39	day	day	NOUN
efajoead-14297	106	40	.	.	PUNCT
efajoead-14297	107	1	the	the	DET
efajoead-14297	107	2	information	information	NOUN
efajoead-14297	107	3	came	come	VERB
efajoead-14297	107	4	from	from	ADP
efajoead-14297	107	5	watching	watch	VERB
efajoead-14297	107	6	real	real	ADJ
efajoead-14297	107	7	situations	situation	NOUN
efajoead-14297	107	8	,	,	PUNCT
efajoead-14297	107	9	including	include	VERB
efajoead-14297	107	10	doing	do	VERB
efajoead-14297	107	11	casual	casual	ADJ
efajoead-14297	107	12	interviews	interview	NOUN
efajoead-14297	107	13	,	,	PUNCT
efajoead-14297	107	14	checking	check	VERB
efajoead-14297	107	15	written	write	VERB
efajoead-14297	107	16	records	record	NOUN
efajoead-14297	107	17	,	,	PUNCT
efajoead-14297	107	18	and	and	CCONJ
efajoead-14297	107	19	pulling	pull	VERB
efajoead-14297	107	20	feedback	feedback	NOUN
efajoead-14297	107	21	from	from	ADP
efajoead-14297	107	22	guest	guest	NOUN
efajoead-14297	107	23	rating	rating	NOUN
efajoead-14297	107	24	forms	form	NOUN
efajoead-14297	107	25	.	.	PUNCT
efajoead-14297	108	1	mixing	mix	VERB
efajoead-14297	108	2	these	these	DET
efajoead-14297	108	3	sources	source	NOUN
efajoead-14297	108	4	helped	help	VERB
efajoead-14297	108	5	confirm	confirm	VERB
efajoead-14297	108	6	that	that	SCONJ
efajoead-14297	108	7	things	thing	NOUN
efajoead-14297	108	8	were	be	AUX
efajoead-14297	108	9	not	not	PART
efajoead-14297	108	10	just	just	ADV
efajoead-14297	108	11	random	random	ADJ
efajoead-14297	108	12	guesses	guess	NOUN
efajoead-14297	108	13	.	.	PUNCT
efajoead-14297	109	1	the	the	DET
efajoead-14297	109	2	seven	seven	NUM
efajoead-14297	109	3	staff	staff	NOUN
efajoead-14297	109	4	involved	involve	VERB
efajoead-14297	109	5	held	hold	VERB
efajoead-14297	109	6	several	several	ADJ
efajoead-14297	109	7	roles	role	NOUN
efajoead-14297	109	8	up	up	ADP
efajoead-14297	109	9	front	front	NOUN
efajoead-14297	109	10	:	:	PUNCT
efajoead-14297	109	11	a	a	DET
efajoead-14297	109	12	male	male	ADJ
efajoead-14297	109	13	assistant	assistant	ADJ
efajoead-14297	109	14	front	front	ADJ
efajoead-14297	109	15	office	office	NOUN
efajoead-14297	109	16	manager	manager	NOUN
efajoead-14297	109	17	(	(	PUNCT
efajoead-14297	109	18	mr	mr	PROPN
efajoead-14297	109	19	.	.	PROPN
efajoead-14297	109	20	f	f	PROPN
efajoead-14297	109	21	)	)	PUNCT
efajoead-14297	109	22	,	,	PUNCT
efajoead-14297	109	23	plus	plus	CCONJ
efajoead-14297	109	24	one	one	NUM
efajoead-14297	109	25	man	man	NOUN
efajoead-14297	109	26	working	work	VERB
efajoead-14297	109	27	as	as	ADP
efajoead-14297	109	28	duty	duty	NOUN
efajoead-14297	109	29	manager	manager	NOUN
efajoead-14297	109	30	(	(	PUNCT
efajoead-14297	109	31	mr	mr	PROPN
efajoead-14297	109	32	.	.	PROPN
efajoead-14297	109	33	rv	rv	PROPN
efajoead-14297	109	34	)	)	PUNCT
efajoead-14297	109	35	,	,	PUNCT
efajoead-14297	109	36	a	a	DET
efajoead-14297	109	37	captain	captain	NOUN
efajoead-14297	109	38	named	name	VERB
efajoead-14297	109	39	bellmen	bellmen	PROPN
efajoead-14297	109	40	(	(	PUNCT
efajoead-14297	109	41	mr	mr	PROPN
efajoead-14297	109	42	.	.	PROPN
efajoead-14297	109	43	d	d	PROPN
efajoead-14297	109	44	)	)	PUNCT
efajoead-14297	109	45	,	,	PUNCT
efajoead-14297	109	46	one	one	NUM
efajoead-14297	109	47	front	front	ADJ
efajoead-14297	109	48	desk	desk	NOUN
efajoead-14297	109	49	worker	worker	NOUN
efajoead-14297	109	50	(	(	PUNCT
efajoead-14297	109	51	mr	mr	PROPN
efajoead-14297	109	52	.	.	PROPN
efajoead-14297	109	53	ar	ar	PROPN
efajoead-14297	109	54	)	)	PUNCT
efajoead-14297	109	55	along	along	ADP
efajoead-14297	109	56	with	with	ADP
efajoead-14297	109	57	mr	mr	PROPN
efajoead-14297	109	58	.	.	PROPN
efajoead-14297	109	59	re	re	PROPN
efajoead-14297	109	60	,	,	PUNCT
efajoead-14297	109	61	plus	plus	CCONJ
efajoead-14297	109	62	two	two	NUM
efajoead-14297	109	63	women	woman	NOUN
efajoead-14297	109	64	at	at	ADP
efajoead-14297	109	65	reception	reception	NOUN
efajoead-14297	109	66	ms	ms	PROPN
efajoead-14297	109	67	.	.	PROPN
efajoead-14297	109	68	s	s	PROPN
efajoead-14297	109	69	and	and	CCONJ
efajoead-14297	109	70	ms	ms	PROPN
efajoead-14297	109	71	.	.	PROPN
efajoead-14297	109	72	t.	t.	PROPN
efajoead-14297	109	73	for	for	ADP
efajoead-14297	109	74	confidentiality	confidentiality	NOUN
efajoead-14297	109	75	purposes	purpose	NOUN
efajoead-14297	109	76	,	,	PUNCT
efajoead-14297	109	77	initials	initial	NOUN
efajoead-14297	109	78	are	be	AUX
efajoead-14297	109	79	used	use	VERB
efajoead-14297	109	80	in	in	ADP
efajoead-14297	109	81	this	this	DET
efajoead-14297	109	82	section	section	NOUN
efajoead-14297	109	83	.	.	PUNCT
efajoead-14297	110	1	table	table	NOUN
efajoead-14297	110	2	1	1	NUM
efajoead-14297	110	3	.	.	PUNCT
efajoead-14297	110	4	front	front	ADJ
efajoead-14297	110	5	office	office	NOUN
efajoead-14297	110	6	staff	staff	NOUN
efajoead-14297	110	7	participants	participant	VERB
efajoead-14297	110	8	no	no	DET
efajoead-14297	110	9	initial	initial	ADJ
efajoead-14297	110	10	position	position	NOUN
efajoead-14297	110	11	1	1	NUM
efajoead-14297	110	12	mr	mr	PROPN
efajoead-14297	110	13	.	.	PROPN
efajoead-14297	110	14	f	f	PROPN
efajoead-14297	110	15	assistant	assistant	PROPN
efajoead-14297	110	16	front	front	ADJ
efajoead-14297	110	17	office	office	NOUN
efajoead-14297	110	18	manager	manager	NOUN
efajoead-14297	110	19	2	2	NUM
efajoead-14297	110	20	mr	mr	PROPN
efajoead-14297	110	21	.	.	PROPN
efajoead-14297	110	22	rv	rv	PROPN
efajoead-14297	110	23	duty	duty	NOUN
efajoead-14297	110	24	manager	manager	NOUN
efajoead-14297	110	25	3	3	NUM
efajoead-14297	110	26	mr	mr	PROPN
efajoead-14297	110	27	.	.	PROPN
efajoead-14297	110	28	d	d	PROPN
efajoead-14297	110	29	captain	captain	PROPN
efajoead-14297	110	30	bellmen	bellmen	PROPN
efajoead-14297	110	31	4	4	NUM
efajoead-14297	110	32	mr	mr	PROPN
efajoead-14297	110	33	.	.	PROPN
efajoead-14297	110	34	ar	ar	PROPN
efajoead-14297	110	35	front	front	PROPN
efajoead-14297	110	36	desk	desk	NOUN
efajoead-14297	110	37	agent	agent	NOUN
efajoead-14297	110	38	5	5	NUM
efajoead-14297	110	39	mr	mr	PROPN
efajoead-14297	110	40	.	.	PROPN
efajoead-14297	110	41	re	re	PROPN
efajoead-14297	110	42	front	front	ADJ
efajoead-14297	110	43	desk	desk	NOUN
efajoead-14297	110	44	agent	agent	NOUN
efajoead-14297	110	45	6	6	NUM
efajoead-14297	110	46	ms	ms	PROPN
efajoead-14297	110	47	.	.	PROPN
efajoead-14297	110	48	s	s	PART
efajoead-14297	110	49	front	front	ADJ
efajoead-14297	110	50	desk	desk	NOUN
efajoead-14297	110	51	agent	agent	NOUN
efajoead-14297	110	52	7	7	NUM
efajoead-14297	110	53	ms	ms	PROPN
efajoead-14297	110	54	.	.	PROPN
efajoead-14297	110	55	t	t	PROPN
efajoead-14297	110	56	front	front	NOUN
efajoead-14297	110	57	desk	desk	NOUN
efajoead-14297	110	58	agent	agent	NOUN
efajoead-14297	110	59	diagram	diagram	NOUN
efajoead-14297	110	60	1	1	NUM
efajoead-14297	110	61	.	.	PUNCT
efajoead-14297	111	1	politeness	politeness	ADJ
efajoead-14297	111	2	strategies	strategy	NOUN
efajoead-14297	111	3	by	by	ADP
efajoead-14297	111	4	gender	gender	NOUN
efajoead-14297	111	5	the	the	DET
efajoead-14297	111	6	findings	finding	NOUN
efajoead-14297	111	7	revealed	reveal	VERB
efajoead-14297	111	8	that	that	SCONJ
efajoead-14297	111	9	hotel	hotel	NOUN
efajoead-14297	111	10	front	front	ADJ
efajoead-14297	111	11	desk	desk	NOUN
efajoead-14297	111	12	staffs	staff	NOUN
efajoead-14297	111	13	used	use	VERB
efajoead-14297	111	14	both	both	DET
efajoead-14297	111	15	kinds	kind	NOUN
efajoead-14297	111	16	of	of	ADP
efajoead-14297	111	17	politeness	politeness	ADJ
efajoead-14297	111	18	tactics	tactic	NOUN
efajoead-14297	111	19	,	,	PUNCT
efajoead-14297	111	20	though	though	SCONJ
efajoead-14297	111	21	men	man	NOUN
efajoead-14297	111	22	and	and	CCONJ
efajoead-14297	111	23	women	woman	NOUN
efajoead-14297	111	24	differed	differ	VERB
efajoead-14297	111	25	clearly	clearly	ADV
efajoead-14297	111	26	in	in	ADP
efajoead-14297	111	27	approach	approach	NOUN
efajoead-14297	111	28	.	.	PUNCT
efajoead-14297	112	1	women	woman	NOUN
efajoead-14297	112	2	tended	tend	VERB
efajoead-14297	112	3	to	to	PART
efajoead-14297	112	4	mix	mix	VERB
efajoead-14297	112	5	upbeat	upbeat	ADJ
efajoead-14297	112	6	methods	method	NOUN
efajoead-14297	112	7	desti	desti	NOUN
efajoead-14297	112	8	wulan	wulan	VERB
efajoead-14297	112	9	dari	dari	PROPN
efajoead-14297	112	10	et	et	PROPN
efajoead-14297	112	11	al	al	PROPN
efajoead-14297	112	12	.	.	PROPN
efajoead-14297	112	13	,	,	PUNCT
efajoead-14297	112	14	2025	2025	NUM
efajoead-14297	112	15	politeness	politeness	ADJ
efajoead-14297	112	16	strategies	strategy	NOUN
efajoead-14297	112	17	and	and	CCONJ
efajoead-14297	112	18	gendered	gendere	VERB
efajoead-14297	112	19	language	language	NOUN
efajoead-14297	112	20	use	use	NOUN
efajoead-14297	112	21	in	in	ADP
efajoead-14297	112	22	hospitality	hospitality	NOUN
efajoead-14297	112	23	discourse	discourse	NOUN
efajoead-14297	112	24	:	:	PUNCT
efajoead-14297	112	25	a	a	DET
efajoead-14297	112	26	case	case	NOUN
efajoead-14297	112	27	study	study	NOUN
efajoead-14297	112	28	of	of	ADP
efajoead-14297	112	29	ibis	ibis	ADJ
efajoead-14297	112	30	styles	style	NOUN
efajoead-14297	112	31	hotel	hotel	NOUN
efajoead-14297	112	32	in	in	ADP
efajoead-14297	112	33	jakarta	jakarta	PROPN
efajoead-14297	112	34	242	242	NUM
efajoead-14297	113	1	|	|	ADV
efajoead-14297	113	2	vol.9	vol.9	PROPN
efajoead-14297	113	3	,	,	PUNCT
efajoead-14297	113	4	no	no	INTJ
efajoead-14297	113	5	.	.	NOUN
efajoead-14297	113	6	2	2	NUM
efajoead-14297	113	7	,	,	PUNCT
efajoead-14297	113	8	2025	2025	NUM
efajoead-14297	113	9	(	(	PUNCT
efajoead-14297	113	10	237	237	NUM
efajoead-14297	113	11	-	-	SYM
efajoead-14297	113	12	248	248	NUM
efajoead-14297	113	13	)	)	PUNCT
efajoead-14297	113	14	like	like	ADP
efajoead-14297	113	15	warm	warm	ADJ
efajoead-14297	113	16	welcomes	welcome	NOUN
efajoead-14297	113	17	(	(	PUNCT
efajoead-14297	113	18	“	"	PUNCT
efajoead-14297	113	19	good	good	ADJ
efajoead-14297	113	20	morning	morning	NOUN
efajoead-14297	113	21	,	,	PUNCT
efajoead-14297	113	22	we	we	PRON
efajoead-14297	113	23	are	be	AUX
efajoead-14297	113	24	glad	glad	ADJ
efajoead-14297	113	25	to	to	PART
efajoead-14297	113	26	have	have	VERB
efajoead-14297	113	27	you	you	PRON
efajoead-14297	113	28	here	here	ADV
efajoead-14297	113	29	”	"	PUNCT
efajoead-14297	113	30	)	)	PUNCT
efajoead-14297	113	31	plus	plus	CCONJ
efajoead-14297	113	32	expressing	express	VERB
efajoead-14297	113	33	teamwork	teamwork	NOUN
efajoead-14297	113	34	(	(	PUNCT
efajoead-14297	113	35	“	"	PUNCT
efajoead-14297	113	36	let	let	VERB
efajoead-14297	113	37	’s	’s	NOUN
efajoead-14297	113	38	see	see	VERB
efajoead-14297	113	39	what	what	PRON
efajoead-14297	113	40	we	we	PRON
efajoead-14297	113	41	can	can	AUX
efajoead-14297	113	42	do	do	VERB
efajoead-14297	113	43	together	together	ADV
efajoead-14297	113	44	”	"	PUNCT
efajoead-14297	113	45	)	)	PUNCT
efajoead-14297	113	46	with	with	ADP
efajoead-14297	113	47	more	more	ADV
efajoead-14297	113	48	cautious	cautious	ADJ
efajoead-14297	113	49	ones	one	NOUN
efajoead-14297	113	50	like	like	ADP
efajoead-14297	113	51	saying	say	VERB
efajoead-14297	113	52	sorry	sorry	INTJ
efajoead-14297	113	53	(	(	PUNCT
efajoead-14297	113	54	“	"	PUNCT
efajoead-14297	113	55	i	i	PRON
efajoead-14297	113	56	’m	’m	VERB
efajoead-14297	113	57	so	so	ADV
efajoead-14297	113	58	sorry	sorry	ADJ
efajoead-14297	113	59	for	for	ADP
efajoead-14297	113	60	the	the	DET
efajoead-14297	113	61	inconvenience	inconvenience	NOUN
efajoead-14297	113	62	”	"	PUNCT
efajoead-14297	113	63	)	)	PUNCT
efajoead-14297	113	64	or	or	CCONJ
efajoead-14297	113	65	softening	soften	VERB
efajoead-14297	113	66	asks	ask	NOUN
efajoead-14297	113	67	(	(	PUNCT
efajoead-14297	113	68	“	"	PUNCT
efajoead-14297	113	69	would	would	AUX
efajoead-14297	113	70	it	it	PRON
efajoead-14297	113	71	be	be	AUX
efajoead-14297	113	72	possible	possible	ADJ
efajoead-14297	113	73	if	if	SCONJ
efajoead-14297	113	74	…	…	PUNCT
efajoead-14297	113	75	”	"	PUNCT
efajoead-14297	113	76	)	)	PUNCT
efajoead-14297	113	77	.	.	PUNCT
efajoead-14297	114	1	that	that	PRON
efajoead-14297	114	2	lines	line	VERB
efajoead-14297	114	3	up	up	ADP
efajoead-14297	114	4	with	with	ADP
efajoead-14297	114	5	how	how	SCONJ
efajoead-14297	114	6	they	they	PRON
efajoead-14297	114	7	generally	generally	ADV
efajoead-14297	114	8	aim	aim	VERB
efajoead-14297	114	9	for	for	ADP
efajoead-14297	114	10	kind	kind	ADJ
efajoead-14297	114	11	,	,	PUNCT
efajoead-14297	114	12	respectful	respectful	ADJ
efajoead-14297	114	13	,	,	PUNCT
efajoead-14297	114	14	people	people	NOUN
efajoead-14297	114	15	-	-	PUNCT
efajoead-14297	114	16	focused	focus	VERB
efajoead-14297	114	17	communication	communication	NOUN
efajoead-14297	114	18	.	.	PUNCT
efajoead-14297	115	1	in	in	ADP
efajoead-14297	115	2	comparison	comparison	NOUN
efajoead-14297	115	3	,	,	PUNCT
efajoead-14297	115	4	men	man	NOUN
efajoead-14297	115	5	on	on	ADP
efajoead-14297	115	6	staff	staff	NOUN
efajoead-14297	115	7	usually	usually	ADV
efajoead-14297	115	8	leaned	lean	VERB
efajoead-14297	115	9	toward	toward	ADP
efajoead-14297	115	10	upbeat	upbeat	ADJ
efajoead-14297	115	11	tones	tone	NOUN
efajoead-14297	115	12	,	,	PUNCT
efajoead-14297	115	13	which	which	PRON
efajoead-14297	115	14	are	be	AUX
efajoead-14297	115	15	clear	clear	ADJ
efajoead-14297	115	16	,	,	PUNCT
efajoead-14297	115	17	warm	warm	ADJ
efajoead-14297	115	18	,	,	PUNCT
efajoead-14297	115	19	and	and	CCONJ
efajoead-14297	115	20	confident	confident	ADJ
efajoead-14297	115	21	,	,	PUNCT
efajoead-14297	115	22	especially	especially	ADV
efajoead-14297	115	23	when	when	SCONJ
efajoead-14297	115	24	sorting	sort	VERB
efajoead-14297	115	25	out	out	ADP
efajoead-14297	115	26	guest	guest	NOUN
efajoead-14297	115	27	problems	problem	NOUN
efajoead-14297	115	28	.	.	PUNCT
efajoead-14297	116	1	instead	instead	ADV
efajoead-14297	116	2	of	of	ADP
efajoead-14297	116	3	softening	soften	VERB
efajoead-14297	116	4	their	their	PRON
efajoead-14297	116	5	words	word	NOUN
efajoead-14297	116	6	,	,	PUNCT
efajoead-14297	116	7	they	they	PRON
efajoead-14297	116	8	would	would	AUX
efajoead-14297	116	9	say	say	VERB
efajoead-14297	116	10	things	thing	NOUN
efajoead-14297	116	11	like	like	ADP
efajoead-14297	116	12	“	"	PUNCT
efajoead-14297	116	13	let	let	VERB
efajoead-14297	116	14	me	i	PRON
efajoead-14297	116	15	fix	fix	VERB
efajoead-14297	116	16	this	this	PRON
efajoead-14297	116	17	right	right	ADV
efajoead-14297	116	18	away	away	ADV
efajoead-14297	116	19	”	"	PUNCT
efajoead-14297	116	20	or	or	CCONJ
efajoead-14297	116	21	“	"	PUNCT
efajoead-14297	116	22	just	just	ADV
efajoead-14297	116	23	leave	leave	VERB
efajoead-14297	116	24	it	it	PRON
efajoead-14297	116	25	to	to	ADP
efajoead-14297	116	26	me	i	PRON
efajoead-14297	116	27	.	.	PUNCT
efajoead-14297	116	28	”	"	PUNCT
efajoead-14297	117	1	the	the	DET
efajoead-14297	117	2	guests	guest	NOUN
efajoead-14297	117	3	would	would	AUX
efajoead-14297	117	4	not	not	PART
efajoead-14297	117	5	hear	hear	VERB
efajoead-14297	117	6	much	much	ADJ
efajoead-14297	117	7	hesitation	hesitation	NOUN
efajoead-14297	117	8	or	or	CCONJ
efajoead-14297	117	9	roundabout	roundabout	ADJ
efajoead-14297	117	10	talk	talk	NOUN
efajoead-14297	117	11	from	from	ADP
efajoead-14297	117	12	them	they	PRON
efajoead-14297	117	13	.	.	PUNCT
efajoead-14297	118	1	when	when	SCONJ
efajoead-14297	118	2	things	thing	NOUN
efajoead-14297	118	3	got	get	VERB
efajoead-14297	118	4	busy	busy	ADJ
efajoead-14297	118	5	,	,	PUNCT
efajoead-14297	118	6	like	like	ADP
efajoead-14297	118	7	during	during	ADP
efajoead-14297	118	8	checkin	checkin	NOUN
efajoead-14297	118	9	rushes	rush	NOUN
efajoead-14297	118	10	or	or	CCONJ
efajoead-14297	118	11	tough	tough	ADJ
efajoead-14297	118	12	complaints	complaint	NOUN
efajoead-14297	118	13	,	,	PUNCT
efajoead-14297	118	14	they	they	PRON
efajoead-14297	118	15	stayed	stay	VERB
efajoead-14297	118	16	straightforward	straightforward	ADJ
efajoead-14297	118	17	and	and	CCONJ
efajoead-14297	118	18	sharp	sharp	ADJ
efajoead-14297	118	19	.	.	PUNCT
efajoead-14297	119	1	completing	complete	VERB
efajoead-14297	119	2	everything	everything	PRON
efajoead-14297	119	3	without	without	ADP
efajoead-14297	119	4	delay	delay	NOUN
efajoead-14297	119	5	was	be	AUX
efajoead-14297	119	6	their	their	PRON
efajoead-14297	119	7	approach	approach	NOUN
efajoead-14297	119	8	.	.	PUNCT
efajoead-14297	120	1	the	the	DET
efajoead-14297	120	2	data	datum	NOUN
efajoead-14297	120	3	in	in	ADP
efajoead-14297	120	4	table	table	NOUN
efajoead-14297	120	5	1	1	NUM
efajoead-14297	120	6	demonstrates	demonstrate	VERB
efajoead-14297	120	7	a	a	DET
efajoead-14297	120	8	clear	clear	ADJ
efajoead-14297	120	9	pattern	pattern	NOUN
efajoead-14297	120	10	,	,	PUNCT
efajoead-14297	120	11	that	that	PRON
efajoead-14297	120	12	is	is	ADV
efajoead-14297	120	13	women	woman	NOUN
efajoead-14297	120	14	used	use	VERB
efajoead-14297	120	15	two	two	NUM
efajoead-14297	120	16	types	type	NOUN
efajoead-14297	120	17	of	of	ADP
efajoead-14297	120	18	positive	positive	ADJ
efajoead-14297	120	19	politeness	politeness	NOUN
efajoead-14297	120	20	and	and	CCONJ
efajoead-14297	120	21	two	two	NUM
efajoead-14297	120	22	types	type	NOUN
efajoead-14297	120	23	of	of	ADP
efajoead-14297	120	24	negative	negative	ADJ
efajoead-14297	120	25	politeness	politeness	NOUN
efajoead-14297	120	26	.	.	PUNCT
efajoead-14297	121	1	meanwhile	meanwhile	ADV
efajoead-14297	121	2	,	,	PUNCT
efajoead-14297	121	3	men	man	NOUN
efajoead-14297	121	4	showed	show	VERB
efajoead-14297	121	5	three	three	NUM
efajoead-14297	121	6	forms	form	NOUN
efajoead-14297	121	7	of	of	ADP
efajoead-14297	121	8	positive	positive	ADJ
efajoead-14297	121	9	politeness	politeness	NOUN
efajoead-14297	121	10	,	,	PUNCT
efajoead-14297	121	11	yet	yet	CCONJ
efajoead-14297	121	12	none	none	NOUN
efajoead-14297	121	13	of	of	ADP
efajoead-14297	121	14	the	the	DET
efajoead-14297	121	15	negative	negative	ADJ
efajoead-14297	121	16	kind	kind	NOUN
efajoead-14297	121	17	.	.	PUNCT
efajoead-14297	122	1	hence	hence	ADV
efajoead-14297	122	2	,	,	PUNCT
efajoead-14297	122	3	female	female	ADJ
efajoead-14297	122	4	staffs	staff	NOUN
efajoead-14297	122	5	seem	seem	VERB
efajoead-14297	122	6	to	to	PART
efajoead-14297	122	7	mix	mix	VERB
efajoead-14297	122	8	friendliness	friendliness	ADJ
efajoead-14297	122	9	with	with	ADP
efajoead-14297	122	10	caution	caution	NOUN
efajoead-14297	122	11	,	,	PUNCT
efajoead-14297	122	12	balancing	balance	VERB
efajoead-14297	122	13	tone	tone	NOUN
efajoead-14297	122	14	and	and	CCONJ
efajoead-14297	122	15	distance	distance	NOUN
efajoead-14297	122	16	,	,	PUNCT
efajoead-14297	122	17	while	while	SCONJ
efajoead-14297	122	18	males	male	NOUN
efajoead-14297	122	19	lean	lean	VERB
efajoead-14297	122	20	toward	toward	ADP
efajoead-14297	122	21	directness	directness	NOUN
efajoead-14297	122	22	,	,	PUNCT
efajoead-14297	122	23	focusing	focus	VERB
efajoead-14297	122	24	on	on	ADP
efajoead-14297	122	25	speed	speed	NOUN
efajoead-14297	122	26	and	and	CCONJ
efajoead-14297	122	27	outcomes	outcome	NOUN
efajoead-14297	122	28	instead	instead	ADV
efajoead-14297	122	29	.	.	PUNCT
efajoead-14297	123	1	these	these	DET
efajoead-14297	123	2	patterns	pattern	NOUN
efajoead-14297	123	3	are	be	AUX
efajoead-14297	123	4	in	in	ADP
efajoead-14297	123	5	line	line	NOUN
efajoead-14297	123	6	with	with	ADP
efajoead-14297	123	7	brown	brown	ADJ
efajoead-14297	123	8	and	and	CCONJ
efajoead-14297	123	9	levinson	levinson	PROPN
efajoead-14297	123	10	’s	’s	PART
efajoead-14297	123	11	argument	argument	NOUN
efajoead-14297	123	12	of	of	ADP
efajoead-14297	123	13	mind	mind	NOUN
efajoead-14297	123	14	face	face	NOUN
efajoead-14297	123	15	during	during	ADP
efajoead-14297	123	16	talk	talk	NOUN
efajoead-14297	123	17	.	.	PUNCT
efajoead-14297	124	1	it	it	PRON
efajoead-14297	124	2	is	be	AUX
efajoead-14297	124	3	also	also	ADV
efajoead-14297	124	4	in	in	ADP
efajoead-14297	124	5	accordance	accordance	NOUN
efajoead-14297	124	6	with	with	ADP
efajoead-14297	124	7	recent	recent	ADJ
efajoead-14297	124	8	studies	study	NOUN
efajoead-14297	124	9	that	that	PRON
efajoead-14297	124	10	showed	show	VERB
efajoead-14297	124	11	how	how	SCONJ
efajoead-14297	124	12	gender	gender	NOUN
efajoead-14297	124	13	shapes	shape	VERB
efajoead-14297	124	14	conversational	conversational	ADJ
efajoead-14297	124	15	habits	habit	NOUN
efajoead-14297	124	16	(	(	PUNCT
efajoead-14297	124	17	al	al	PROPN
efajoead-14297	124	18	shlool	shlool	PROPN
efajoead-14297	124	19	,	,	PUNCT
efajoead-14297	124	20	2020	2020	NUM
efajoead-14297	124	21	;	;	PUNCT
efajoead-14297	124	22	ogiermann	ogiermann	PROPN
efajoead-14297	124	23	&	&	CCONJ
efajoead-14297	124	24	bella	bella	PROPN
efajoead-14297	124	25	,	,	PUNCT
efajoead-14297	124	26	2020	2020	NUM
efajoead-14297	124	27	)	)	PUNCT
efajoead-14297	124	28	.	.	PUNCT
efajoead-14297	125	1	diagram	diagram	PROPN
efajoead-14297	125	2	2	2	NUM
efajoead-14297	125	3	.	.	PUNCT
efajoead-14297	125	4	feedback	feedback	NOUN
efajoead-14297	125	5	on	on	ADP
efajoead-14297	125	6	guest	guest	NOUN
efajoead-14297	125	7	satisfaction	satisfaction	NOUN
efajoead-14297	125	8	according	accord	VERB
efajoead-14297	125	9	to	to	ADP
efajoead-14297	125	10	gender	gender	NOUN
efajoead-14297	125	11	communication	communication	NOUN
efajoead-14297	125	12	this	this	DET
efajoead-14297	125	13	research	research	NOUN
efajoead-14297	125	14	revealed	reveal	VERB
efajoead-14297	125	15	significant	significant	ADJ
efajoead-14297	125	16	differences	difference	NOUN
efajoead-14297	125	17	between	between	ADP
efajoead-14297	125	18	men	man	NOUN
efajoead-14297	125	19	and	and	CCONJ
efajoead-14297	125	20	women	woman	NOUN
efajoead-14297	125	21	in	in	ADP
efajoead-14297	125	22	the	the	DET
efajoead-14297	125	23	way	way	NOUN
efajoead-14297	125	24	they	they	PRON
efajoead-14297	125	25	talk	talk	VERB
efajoead-14297	125	26	at	at	ADP
efajoead-14297	125	27	the	the	DET
efajoead-14297	125	28	workplace	workplace	NOUN
efajoead-14297	125	29	.	.	PUNCT
efajoead-14297	126	1	women	woman	NOUN
efajoead-14297	126	2	commonly	commonly	ADV
efajoead-14297	126	3	choose	choose	VERB
efajoead-14297	126	4	friendly	friendly	ADJ
efajoead-14297	126	5	talk	talk	NOUN
efajoead-14297	126	6	through	through	ADP
efajoead-14297	126	7	soft	soft	ADJ
efajoead-14297	126	8	words	word	NOUN
efajoead-14297	126	9	,	,	PUNCT
efajoead-14297	126	10	quick	quick	ADJ
efajoead-14297	126	11	apologies	apology	NOUN
efajoead-14297	126	12	,	,	PUNCT
efajoead-14297	126	13	or	or	CCONJ
efajoead-14297	126	14	clues	clue	NOUN
efajoead-14297	126	15	to	to	PART
efajoead-14297	126	16	develop	develop	VERB
efajoead-14297	126	17	intimacy	intimacy	NOUN
efajoead-14297	126	18	,	,	PUNCT
efajoead-14297	126	19	rather	rather	ADV
efajoead-14297	126	20	than	than	ADP
efajoead-14297	126	21	direct	direct	ADJ
efajoead-14297	126	22	instructions	instruction	NOUN
efajoead-14297	126	23	.	.	PUNCT
efajoead-14297	127	1	in	in	ADP
efajoead-14297	127	2	this	this	DET
efajoead-14297	127	3	way	way	NOUN
efajoead-14297	127	4	,	,	PUNCT
efajoead-14297	127	5	they	they	PRON
efajoead-14297	127	6	tried	try	VERB
efajoead-14297	127	7	to	to	PART
efajoead-14297	127	8	make	make	VERB
efajoead-14297	127	9	visitors	visitor	NOUN
efajoead-14297	127	10	feel	feel	VERB
efajoead-14297	127	11	comfortable	comfortable	ADJ
efajoead-14297	127	12	,	,	PUNCT
efajoead-14297	127	13	valued	value	VERB
efajoead-14297	127	14	,	,	PUNCT
efajoead-14297	127	15	and	and	CCONJ
efajoead-14297	127	16	noticed	notice	VERB
efajoead-14297	127	17	on	on	ADP
efajoead-14297	127	18	a	a	DET
efajoead-14297	127	19	personal	personal	ADJ
efajoead-14297	127	20	level	level	NOUN
efajoead-14297	127	21	.	.	PUNCT
efajoead-14297	128	1	like	like	INTJ
efajoead-14297	128	2	when	when	SCONJ
efajoead-14297	128	3	helping	help	VERB
efajoead-14297	128	4	someone	someone	PRON
efajoead-14297	128	5	,	,	PUNCT
efajoead-14297	128	6	they	they	PRON
efajoead-14297	128	7	would	would	AUX
efajoead-14297	128	8	often	often	ADV
efajoead-14297	128	9	go	go	VERB
efajoead-14297	128	10	with	with	ADP
efajoead-14297	128	11	“	"	PUNCT
efajoead-14297	128	12	i	i	PRON
efajoead-14297	128	13	understand	understand	VERB
efajoead-14297	128	14	how	how	SCONJ
efajoead-14297	128	15	you	you	PRON
efajoead-14297	128	16	feel	feel	VERB
efajoead-14297	128	17	,	,	PUNCT
efajoead-14297	128	18	let	let	VERB
efajoead-14297	128	19	me	i	PRON
efajoead-14297	128	20	see	see	VERB
efajoead-14297	128	21	how	how	SCONJ
efajoead-14297	128	22	i	i	PRON
efajoead-14297	128	23	can	can	AUX
efajoead-14297	128	24	help	help	VERB
efajoead-14297	128	25	you	you	PRON
efajoead-14297	128	26	,	,	PUNCT
efajoead-14297	128	27	”	"	PUNCT
efajoead-14297	128	28	or	or	CCONJ
efajoead-14297	128	29	“	"	PUNCT
efajoead-14297	128	30	would	would	AUX
efajoead-14297	128	31	it	it	PRON
efajoead-14297	128	32	be	be	AUX
efajoead-14297	128	33	alright	alright	ADJ
efajoead-14297	128	34	if	if	SCONJ
efajoead-14297	128	35	we	we	PRON
efajoead-14297	128	36	…	…	PUNCT
efajoead-14297	128	37	”	"	PUNCT
efajoead-14297	128	38	these	these	DET
efajoead-14297	128	39	ways	way	NOUN
efajoead-14297	128	40	show	show	VERB
efajoead-14297	128	41	care	care	NOUN
efajoead-14297	128	42	and	and	CCONJ
efajoead-14297	128	43	awareness	awareness	NOUN
efajoead-14297	128	44	of	of	ADP
efajoead-14297	128	45	feelings	feeling	NOUN
efajoead-14297	128	46	.	.	PUNCT
efajoead-14297	129	1	on	on	ADP
efajoead-14297	129	2	the	the	DET
efajoead-14297	129	3	other	other	ADJ
efajoead-14297	129	4	hand	hand	NOUN
efajoead-14297	129	5	,	,	PUNCT
efajoead-14297	129	6	males	male	NOUN
efajoead-14297	129	7	leaned	lean	VERB
efajoead-14297	129	8	more	more	ADV
efajoead-14297	129	9	toward	toward	ADP
efajoead-14297	129	10	straight	straight	ADJ
efajoead-14297	129	11	-	-	PUNCT
efajoead-14297	129	12	to	to	ADP
efajoead-14297	129	13	-	-	PUNCT
efajoead-14297	129	14	the	the	DET
efajoead-14297	129	15	-	-	PUNCT
efajoead-14297	129	16	point	point	NOUN
efajoead-14297	129	17	speech	speech	NOUN
efajoead-14297	129	18	,	,	PUNCT
efajoead-14297	129	19	focusing	focus	VERB
efajoead-14297	129	20	on	on	ADP
efajoead-14297	129	21	facts	fact	NOUN
efajoead-14297	129	22	,	,	PUNCT
efajoead-14297	129	23	being	be	AUX
efajoead-14297	129	24	clear	clear	ADJ
efajoead-14297	129	25	,	,	PUNCT
efajoead-14297	129	26	and	and	CCONJ
efajoead-14297	129	27	sounding	sound	VERB
efajoead-14297	129	28	confident	confident	ADJ
efajoead-14297	129	29	.	.	PUNCT
efajoead-14297	130	1	their	their	PRON
efajoead-14297	130	2	talks	talk	NOUN
efajoead-14297	130	3	usually	usually	ADV
efajoead-14297	130	4	focused	focus	VERB
efajoead-14297	130	5	on	on	ADP
efajoead-14297	130	6	getting	get	VERB
efajoead-14297	130	7	things	thing	NOUN
efajoead-14297	130	8	done	do	VERB
efajoead-14297	130	9	,	,	PUNCT
efajoead-14297	130	10	particularly	particularly	ADV
efajoead-14297	130	11	during	during	ADP
efajoead-14297	130	12	set	set	VERB
efajoead-14297	130	13	routines	routine	NOUN
efajoead-14297	130	14	like	like	ADP
efajoead-14297	130	15	arrivals	arrival	NOUN
efajoead-14297	130	16	or	or	CCONJ
efajoead-14297	130	17	departures	departure	NOUN
efajoead-14297	130	18	or	or	CCONJ
efajoead-14297	130	19	when	when	SCONJ
efajoead-14297	130	20	dealing	deal	VERB
efajoead-14297	130	21	with	with	ADP
efajoead-14297	130	22	problems	problem	NOUN
efajoead-14297	130	23	.	.	PUNCT
efajoead-14297	131	1	statements	statement	NOUN
efajoead-14297	131	2	like	like	ADP
efajoead-14297	131	3	“	"	PUNCT
efajoead-14297	131	4	your	your	PRON
efajoead-14297	131	5	room	room	NOUN
efajoead-14297	131	6	will	will	AUX
efajoead-14297	131	7	be	be	AUX
efajoead-14297	131	8	ready	ready	ADJ
efajoead-14297	131	9	in	in	ADP
efajoead-14297	131	10	five	five	NUM
efajoead-14297	131	11	minutes	minute	NOUN
efajoead-14297	131	12	”	"	PUNCT
efajoead-14297	131	13	or	or	CCONJ
efajoead-14297	131	14	“	"	PUNCT
efajoead-14297	131	15	i	i	PRON
efajoead-14297	131	16	will	will	AUX
efajoead-14297	131	17	resolve	resolve	VERB
efajoead-14297	131	18	this	this	DET
efajoead-14297	131	19	issue	issue	NOUN
efajoead-14297	131	20	right	right	ADV
efajoead-14297	131	21	now	now	ADV
efajoead-14297	131	22	”	"	PUNCT
efajoead-14297	131	23	show	show	VERB
efajoead-14297	131	24	how	how	SCONJ
efajoead-14297	131	25	they	they	PRON
efajoead-14297	131	26	prefer	prefer	VERB
efajoead-14297	131	27	clear	clear	ADJ
efajoead-14297	131	28	and	and	CCONJ
efajoead-14297	131	29	short	short	ADJ
efajoead-14297	131	30	messages	message	NOUN
efajoead-14297	131	31	aimed	aim	VERB
efajoead-14297	131	32	at	at	ADP
efajoead-14297	131	33	quick	quick	ADJ
efajoead-14297	131	34	results	result	NOUN
efajoead-14297	131	35	.	.	PUNCT
efajoead-14297	132	1	desti	desti	PROPN
efajoead-14297	132	2	wulan	wulan	VERB
efajoead-14297	132	3	dari	dari	PROPN
efajoead-14297	132	4	et	et	PROPN
efajoead-14297	132	5	al	al	PROPN
efajoead-14297	132	6	.	.	PROPN
efajoead-14297	132	7	,	,	PUNCT
efajoead-14297	132	8	2025	2025	NUM
efajoead-14297	132	9	politeness	politeness	ADJ
efajoead-14297	132	10	strategies	strategy	NOUN
efajoead-14297	132	11	and	and	CCONJ
efajoead-14297	132	12	gendered	gendere	VERB
efajoead-14297	132	13	language	language	NOUN
efajoead-14297	132	14	use	use	NOUN
efajoead-14297	132	15	in	in	ADP
efajoead-14297	132	16	hospitality	hospitality	NOUN
efajoead-14297	132	17	discourse	discourse	NOUN
efajoead-14297	132	18	:	:	PUNCT
efajoead-14297	132	19	a	a	DET
efajoead-14297	132	20	case	case	NOUN
efajoead-14297	132	21	study	study	NOUN
efajoead-14297	132	22	of	of	ADP
efajoead-14297	132	23	ibis	ibis	ADJ
efajoead-14297	132	24	styles	style	NOUN
efajoead-14297	132	25	hotel	hotel	NOUN
efajoead-14297	132	26	in	in	ADP
efajoead-14297	132	27	jakarta	jakarta	PROPN
efajoead-14297	132	28	243	243	NUM
efajoead-14297	132	29	|	|	ADV
efajoead-14297	132	30	vol.9	vol.9	PROPN
efajoead-14297	132	31	,	,	PUNCT
efajoead-14297	132	32	no	no	INTJ
efajoead-14297	132	33	.	.	NOUN
efajoead-14297	132	34	2	2	NUM
efajoead-14297	132	35	,	,	PUNCT
efajoead-14297	132	36	2025	2025	NUM
efajoead-14297	132	37	(	(	PUNCT
efajoead-14297	132	38	237	237	NUM
efajoead-14297	132	39	-	-	SYM
efajoead-14297	132	40	248	248	NUM
efajoead-14297	132	41	)	)	PUNCT
efajoead-14297	132	42	guests	guest	NOUN
efajoead-14297	132	43	noticed	notice	VERB
efajoead-14297	132	44	a	a	DET
efajoead-14297	132	45	shift	shift	NOUN
efajoead-14297	132	46	.	.	PUNCT
efajoead-14297	133	1	men	man	NOUN
efajoead-14297	133	2	usually	usually	ADV
efajoead-14297	133	3	go	go	VERB
efajoead-14297	133	4	forward	forward	ADV
efajoead-14297	133	5	when	when	SCONJ
efajoead-14297	133	6	making	make	VERB
efajoead-14297	133	7	speedy	speedy	ADJ
efajoead-14297	133	8	moves	move	NOUN
efajoead-14297	133	9	or	or	CCONJ
efajoead-14297	133	10	hard	hard	ADJ
efajoead-14297	133	11	decisions	decision	NOUN
efajoead-14297	133	12	become	become	VERB
efajoead-14297	133	13	important	important	ADJ
efajoead-14297	133	14	.	.	PUNCT
efajoead-14297	134	1	it	it	PRON
efajoead-14297	134	2	is	be	AUX
efajoead-14297	134	3	because	because	SCONJ
efajoead-14297	134	4	the	the	DET
efajoead-14297	134	5	moves	move	NOUN
efajoead-14297	134	6	are	be	AUX
efajoead-14297	134	7	seen	see	VERB
efajoead-14297	134	8	as	as	ADP
efajoead-14297	134	9	very	very	ADV
efajoead-14297	134	10	structured	structured	ADJ
efajoead-14297	134	11	and	and	CCONJ
efajoead-14297	134	12	straightforward	straightforward	ADJ
efajoead-14297	134	13	(	(	PUNCT
efajoead-14297	134	14	mullany	mullany	NOUN
efajoead-14297	134	15	,	,	PUNCT
efajoead-14297	134	16	2019	2019	NUM
efajoead-14297	134	17	;	;	PUNCT
efajoead-14297	134	18	holmes	holmes	PROPN
efajoead-14297	134	19	&	&	CCONJ
efajoead-14297	134	20	marra	marra	PROPN
efajoead-14297	134	21	,	,	PUNCT
efajoead-14297	134	22	2017	2017	NUM
efajoead-14297	134	23	)	)	PUNCT
efajoead-14297	134	24	.	.	PUNCT
efajoead-14297	135	1	over	over	ADP
efajoead-14297	135	2	at	at	ADP
efajoead-14297	135	3	hotel	hotel	NOUN
efajoead-14297	135	4	ibis	ibis	NOUN
efajoead-14297	135	5	styles	style	NOUN
efajoead-14297	135	6	jakarta	jakarta	PROPN
efajoead-14297	135	7	mangga	mangga	PROPN
efajoead-14297	135	8	dua	dua	PROPN
efajoead-14297	135	9	square	square	PROPN
efajoead-14297	135	10	,	,	PUNCT
efajoead-14297	135	11	feedback	feedback	NOUN
efajoead-14297	135	12	lined	line	VERB
efajoead-14297	135	13	up	up	ADP
efajoead-14297	135	14	with	with	ADP
efajoead-14297	135	15	real	real	ADJ
efajoead-14297	135	16	-	-	PUNCT
efajoead-14297	135	17	life	life	NOUN
efajoead-14297	135	18	views	view	NOUN
efajoead-14297	135	19	where	where	SCONJ
efajoead-14297	135	20	men	man	NOUN
efajoead-14297	135	21	tended	tend	VERB
efajoead-14297	135	22	to	to	PART
efajoead-14297	135	23	appear	appear	VERB
efajoead-14297	135	24	bolder	bolder	ADV
efajoead-14297	135	25	and	and	CCONJ
efajoead-14297	135	26	more	more	ADV
efajoead-14297	135	27	driven	drive	VERB
efajoead-14297	135	28	.	.	PUNCT
efajoead-14297	136	1	their	their	PRON
efajoead-14297	136	2	speech	speech	NOUN
efajoead-14297	136	3	played	play	VERB
efajoead-14297	136	4	a	a	DET
efajoead-14297	136	5	role	role	NOUN
efajoead-14297	136	6	,	,	PUNCT
efajoead-14297	136	7	crisp	crisp	ADJ
efajoead-14297	136	8	,	,	PUNCT
efajoead-14297	136	9	and	and	CCONJ
efajoead-14297	136	10	packed	pack	VERB
efajoead-14297	136	11	with	with	ADP
efajoead-14297	136	12	facts	fact	NOUN
efajoead-14297	136	13	with	with	ADP
efajoead-14297	136	14	zero	zero	NUM
efajoead-14297	136	15	fluff	fluff	NOUN
efajoead-14297	136	16	that	that	PRON
efajoead-14297	136	17	lines	line	VERB
efajoead-14297	136	18	up	up	ADP
efajoead-14297	136	19	with	with	ADP
efajoead-14297	136	20	tannen	tannen	PROPN
efajoead-14297	136	21	’s	’s	PART
efajoead-14297	136	22	(	(	PUNCT
efajoead-14297	136	23	1990	1990	NUM
efajoead-14297	136	24	)	)	PUNCT
efajoead-14297	136	25	take	take	VERB
efajoead-14297	136	26	on	on	ADP
efajoead-14297	136	27	report	report	NOUN
efajoead-14297	136	28	-	-	PUNCT
efajoead-14297	136	29	style	style	NOUN
efajoead-14297	136	30	chat	chat	NOUN
efajoead-14297	136	31	.	.	PUNCT
efajoead-14297	137	1	this	this	DET
efajoead-14297	137	2	kind	kind	NOUN
efajoead-14297	137	3	of	of	ADP
efajoead-14297	137	4	delivery	delivery	NOUN
efajoead-14297	137	5	helped	help	VERB
efajoead-14297	137	6	them	they	PRON
efajoead-14297	137	7	shine	shine	VERB
efajoead-14297	137	8	during	during	ADP
efajoead-14297	137	9	tight	tight	ADJ
efajoead-14297	137	10	spots	spot	NOUN
efajoead-14297	137	11	or	or	CCONJ
efajoead-14297	137	12	urgent	urgent	ADJ
efajoead-14297	137	13	fixes	fix	NOUN
efajoead-14297	137	14	(	(	PUNCT
efajoead-14297	137	15	holmes	holme	NOUN
efajoead-14297	137	16	,	,	PUNCT
efajoead-14297	137	17	1995	1995	NUM
efajoead-14297	137	18	;	;	PUNCT
efajoead-14297	137	19	thai	thai	PROPN
efajoead-14297	137	20	,	,	PUNCT
efajoead-14297	137	21	2017	2017	NUM
efajoead-14297	137	22	)	)	PUNCT
efajoead-14297	137	23	.	.	PUNCT
efajoead-14297	138	1	female	female	ADJ
efajoead-14297	138	2	employees	employee	NOUN
efajoead-14297	138	3	often	often	ADV
efajoead-14297	138	4	excelled	excel	VERB
efajoead-14297	138	5	at	at	ADP
efajoead-14297	138	6	forming	form	VERB
efajoead-14297	138	7	personal	personal	ADJ
efajoead-14297	138	8	connections	connection	NOUN
efajoead-14297	138	9	by	by	ADP
efajoead-14297	138	10	using	use	VERB
efajoead-14297	138	11	caring	care	VERB
efajoead-14297	138	12	,	,	PUNCT
efajoead-14297	138	13	responsive	responsive	ADJ
efajoead-14297	138	14	speech	speech	NOUN
efajoead-14297	138	15	,	,	PUNCT
efajoead-14297	138	16	typical	typical	ADJ
efajoead-14297	138	17	of	of	ADP
efajoead-14297	138	18	rapport	rapport	NOUN
efajoead-14297	138	19	-	-	PUNCT
efajoead-14297	138	20	focused	focus	VERB
efajoead-14297	138	21	interactions	interaction	NOUN
efajoead-14297	138	22	.	.	PUNCT
efajoead-14297	139	1	such	such	DET
efajoead-14297	139	2	an	an	DET
efajoead-14297	139	3	approach	approach	NOUN
efajoead-14297	139	4	helped	helped	AUX
efajoead-14297	139	5	strengthen	strengthen	VERB
efajoead-14297	139	6	lasting	last	VERB
efajoead-14297	139	7	customer	customer	NOUN
efajoead-14297	139	8	commitment	commitment	NOUN
efajoead-14297	139	9	while	while	SCONJ
efajoead-14297	139	10	promoting	promote	VERB
efajoead-14297	139	11	a	a	DET
efajoead-14297	139	12	friendly	friendly	ADJ
efajoead-14297	139	13	environment	environment	NOUN
efajoead-14297	139	14	.	.	PUNCT
efajoead-14297	140	1	still	still	ADV
efajoead-14297	140	2	,	,	PUNCT
efajoead-14297	140	3	when	when	SCONJ
efajoead-14297	140	4	situations	situation	NOUN
efajoead-14297	140	5	demanded	demand	VERB
efajoead-14297	140	6	fast	fast	ADJ
efajoead-14297	140	7	outcomes	outcome	NOUN
efajoead-14297	140	8	under	under	ADP
efajoead-14297	140	9	stress	stress	NOUN
efajoead-14297	140	10	,	,	PUNCT
efajoead-14297	140	11	feedback	feedback	NOUN
efajoead-14297	140	12	showed	show	VERB
efajoead-14297	140	13	male	male	ADJ
efajoead-14297	140	14	workers	worker	NOUN
efajoead-14297	140	15	’	'	PUNCT
efajoead-14297	140	16	straightforward	straightforward	ADJ
efajoead-14297	140	17	,	,	PUNCT
efajoead-14297	140	18	confident	confident	ADJ
efajoead-14297	140	19	tone	tone	NOUN
efajoead-14297	140	20	came	come	VERB
efajoead-14297	140	21	across	across	ADP
efajoead-14297	140	22	as	as	ADV
efajoead-14297	140	23	better	well	ADV
efajoead-14297	140	24	suited	suited	ADJ
efajoead-14297	140	25	and	and	CCONJ
efajoead-14297	140	26	more	more	ADV
efajoead-14297	140	27	impactful	impactful	ADJ
efajoead-14297	140	28	(	(	PUNCT
efajoead-14297	140	29	brown	brown	PROPN
efajoead-14297	140	30	&	&	CCONJ
efajoead-14297	140	31	levinson	levinson	PROPN
efajoead-14297	140	32	,	,	PUNCT
efajoead-14297	140	33	1987	1987	NUM
efajoead-14297	140	34	;	;	PUNCT
efajoead-14297	141	1	kuo	kuo	PROPN
efajoead-14297	141	2	,	,	PUNCT
efajoead-14297	141	3	2011	2011	NUM
efajoead-14297	141	4	)	)	PUNCT
efajoead-14297	141	5	.	.	PUNCT
efajoead-14297	142	1	overall	overall	ADV
efajoead-14297	142	2	,	,	PUNCT
efajoead-14297	142	3	results	result	NOUN
efajoead-14297	142	4	indicate	indicate	VERB
efajoead-14297	142	5	that	that	SCONJ
efajoead-14297	142	6	gender	gender	NOUN
efajoead-14297	142	7	-	-	PUNCT
efajoead-14297	142	8	linked	link	VERB
efajoead-14297	142	9	speaking	speak	VERB
efajoead-14297	142	10	styles	style	NOUN
efajoead-14297	142	11	mirror	mirror	NOUN
efajoead-14297	142	12	learned	learn	VERB
efajoead-14297	142	13	social	social	ADJ
efajoead-14297	142	14	behaviors	behavior	NOUN
efajoead-14297	142	15	and	and	CCONJ
efajoead-14297	142	16	directly	directly	ADV
efajoead-14297	142	17	influence	influence	NOUN
efajoead-14297	142	18	client	client	NOUN
efajoead-14297	142	19	views	view	NOUN
efajoead-14297	142	20	on	on	ADP
efajoead-14297	142	21	service	service	NOUN
efajoead-14297	142	22	performance	performance	NOUN
efajoead-14297	142	23	(	(	PUNCT
efajoead-14297	142	24	webster	webster	PROPN
efajoead-14297	142	25	&	&	CCONJ
efajoead-14297	142	26	sundaram	sundaram	PROPN
efajoead-14297	142	27	,	,	PUNCT
efajoead-14297	142	28	2009	2009	NUM
efajoead-14297	142	29	)	)	PUNCT
efajoead-14297	142	30	.	.	PUNCT
efajoead-14297	143	1	data	datum	NOUN
efajoead-14297	143	2	on	on	ADP
efajoead-14297	143	3	guest	guest	NOUN
efajoead-14297	143	4	satisfaction	satisfaction	NOUN
efajoead-14297	143	5	showed	show	VERB
efajoead-14297	143	6	a	a	DET
efajoead-14297	143	7	consistent	consistent	ADJ
efajoead-14297	143	8	pattern	pattern	NOUN
efajoead-14297	143	9	in	in	ADP
efajoead-14297	143	10	both	both	CCONJ
efajoead-14297	143	11	male	male	ADJ
efajoead-14297	143	12	and	and	CCONJ
efajoead-14297	143	13	female	female	ADJ
efajoead-14297	143	14	front	front	ADJ
efajoead-14297	143	15	office	office	NOUN
efajoead-14297	143	16	staff	staff	NOUN
efajoead-14297	143	17	,	,	PUNCT
efajoead-14297	143	18	particularly	particularly	ADV
efajoead-14297	143	19	in	in	ADP
efajoead-14297	143	20	efficiency	efficiency	NOUN
efajoead-14297	143	21	,	,	PUNCT
efajoead-14297	143	22	trustworthiness	trustworthiness	NOUN
efajoead-14297	143	23	,	,	PUNCT
efajoead-14297	143	24	and	and	CCONJ
efajoead-14297	143	25	interpersonal	interpersonal	ADJ
efajoead-14297	143	26	friendliness	friendliness	NOUN
efajoead-14297	143	27	.	.	PUNCT
efajoead-14297	144	1	the	the	DET
efajoead-14297	144	2	male	male	ADJ
efajoead-14297	144	3	staff	staff	NOUN
efajoead-14297	144	4	are	be	AUX
efajoead-14297	144	5	usually	usually	ADV
efajoead-14297	144	6	considered	consider	VERB
efajoead-14297	144	7	more	more	ADV
efajoead-14297	144	8	efficient	efficient	ADJ
efajoead-14297	144	9	and	and	CCONJ
efajoead-14297	144	10	reliable	reliable	ADJ
efajoead-14297	144	11	in	in	ADP
efajoead-14297	144	12	handling	handle	VERB
efajoead-14297	144	13	complex	complex	ADJ
efajoead-14297	144	14	or	or	CCONJ
efajoead-14297	144	15	demanding	demanding	ADJ
efajoead-14297	144	16	service	service	NOUN
efajoead-14297	144	17	conditions	condition	NOUN
efajoead-14297	144	18	,	,	PUNCT
efajoead-14297	144	19	such	such	ADJ
efajoead-14297	144	20	as	as	ADP
efajoead-14297	144	21	guest	guest	NOUN
efajoead-14297	144	22	complaints	complaint	NOUN
efajoead-14297	144	23	or	or	CCONJ
efajoead-14297	144	24	crucial	crucial	ADJ
efajoead-14297	144	25	requests	request	NOUN
efajoead-14297	144	26	.	.	PUNCT
efajoead-14297	145	1	their	their	PRON
efajoead-14297	145	2	ability	ability	NOUN
efajoead-14297	145	3	to	to	PART
efajoead-14297	145	4	give	give	VERB
efajoead-14297	145	5	instant	instant	ADJ
efajoead-14297	145	6	,	,	PUNCT
efajoead-14297	145	7	direct	direct	ADJ
efajoead-14297	145	8	,	,	PUNCT
efajoead-14297	145	9	and	and	CCONJ
efajoead-14297	145	10	solution	solution	NOUN
efajoead-14297	145	11	-	-	PUNCT
efajoead-14297	145	12	oriented	orient	VERB
efajoead-14297	145	13	responses	response	NOUN
efajoead-14297	145	14	was	be	AUX
efajoead-14297	145	15	appreciated	appreciate	VERB
efajoead-14297	145	16	by	by	ADP
efajoead-14297	145	17	guests	guest	NOUN
efajoead-14297	145	18	who	who	PRON
efajoead-14297	145	19	demand	demand	VERB
efajoead-14297	145	20	simplicity	simplicity	NOUN
efajoead-14297	145	21	and	and	CCONJ
efajoead-14297	145	22	quick	quick	ADJ
efajoead-14297	145	23	service	service	NOUN
efajoead-14297	145	24	.	.	PUNCT
efajoead-14297	146	1	on	on	ADP
efajoead-14297	146	2	the	the	DET
efajoead-14297	146	3	contrary	contrary	NOUN
efajoead-14297	146	4	,	,	PUNCT
efajoead-14297	146	5	the	the	DET
efajoead-14297	146	6	female	female	ADJ
efajoead-14297	146	7	staff	staff	NOUN
efajoead-14297	146	8	were	be	AUX
efajoead-14297	146	9	recognized	recognize	VERB
efajoead-14297	146	10	for	for	ADP
efajoead-14297	146	11	their	their	PRON
efajoead-14297	146	12	friendliness	friendliness	ADJ
efajoead-14297	146	13	,	,	PUNCT
efajoead-14297	146	14	concern	concern	NOUN
efajoead-14297	146	15	,	,	PUNCT
efajoead-14297	146	16	and	and	CCONJ
efajoead-14297	146	17	relational	relational	ADJ
efajoead-14297	146	18	sensitivity	sensitivity	NOUN
efajoead-14297	146	19	,	,	PUNCT
efajoead-14297	146	20	which	which	PRON
efajoead-14297	146	21	contribute	contribute	VERB
efajoead-14297	146	22	to	to	PART
efajoead-14297	146	23	raise	raise	VERB
efajoead-14297	146	24	up	up	ADP
efajoead-14297	146	25	a	a	DET
efajoead-14297	146	26	comfortable	comfortable	ADJ
efajoead-14297	146	27	and	and	CCONJ
efajoead-14297	146	28	welcoming	welcoming	ADJ
efajoead-14297	146	29	situation	situation	NOUN
efajoead-14297	146	30	.	.	PUNCT
efajoead-14297	147	1	however	however	ADV
efajoead-14297	147	2	,	,	PUNCT
efajoead-14297	147	3	their	their	PRON
efajoead-14297	147	4	approach	approach	NOUN
efajoead-14297	147	5	was	be	AUX
efajoead-14297	147	6	sometimes	sometimes	ADV
efajoead-14297	147	7	seen	see	VERB
efajoead-14297	147	8	as	as	ADP
efajoead-14297	147	9	less	less	ADV
efajoead-14297	147	10	decisive	decisive	ADJ
efajoead-14297	147	11	or	or	CCONJ
efajoead-14297	147	12	slower	slow	ADJ
efajoead-14297	147	13	in	in	ADP
efajoead-14297	147	14	execution	execution	NOUN
efajoead-14297	147	15	,	,	PUNCT
efajoead-14297	147	16	a	a	DET
efajoead-14297	147	17	perception	perception	NOUN
efajoead-14297	147	18	that	that	PRON
efajoead-14297	147	19	may	may	AUX
efajoead-14297	147	20	be	be	AUX
efajoead-14297	147	21	influenced	influence	VERB
efajoead-14297	147	22	by	by	ADP
efajoead-14297	147	23	broader	broad	ADJ
efajoead-14297	147	24	societal	societal	ADJ
efajoead-14297	147	25	expectations	expectation	NOUN
efajoead-14297	147	26	surrounding	surround	VERB
efajoead-14297	147	27	gender	gender	NOUN
efajoead-14297	147	28	and	and	CCONJ
efajoead-14297	147	29	professionalism	professionalism	NOUN
efajoead-14297	147	30	in	in	ADP
efajoead-14297	147	31	the	the	DET
efajoead-14297	147	32	workplace	workplace	NOUN
efajoead-14297	147	33	(	(	PUNCT
efajoead-14297	147	34	mohsin	mohsin	PROPN
efajoead-14297	147	35	&	&	CCONJ
efajoead-14297	147	36	lengler	lengler	PROPN
efajoead-14297	147	37	,	,	PUNCT
efajoead-14297	147	38	2017	2017	NUM
efajoead-14297	147	39	;	;	PUNCT
efajoead-14297	147	40	kim	kim	PROPN
efajoead-14297	147	41	&	&	CCONJ
efajoead-14297	147	42	kang	kang	PROPN
efajoead-14297	147	43	,	,	PUNCT
efajoead-14297	147	44	2019	2019	NUM
efajoead-14297	147	45	)	)	PUNCT
efajoead-14297	147	46	.	.	PUNCT
efajoead-14297	148	1	the	the	DET
efajoead-14297	148	2	guest	guest	NOUN
efajoead-14297	148	3	feedback	feedback	NOUN
efajoead-14297	148	4	was	be	AUX
efajoead-14297	148	5	in	in	ADP
efajoead-14297	148	6	line	line	NOUN
efajoead-14297	148	7	with	with	ADP
efajoead-14297	148	8	what	what	PRON
efajoead-14297	148	9	was	be	AUX
efajoead-14297	148	10	seen	see	VERB
efajoead-14297	148	11	during	during	ADP
efajoead-14297	148	12	the	the	DET
efajoead-14297	148	13	observation	observation	NOUN
efajoead-14297	148	14	process	process	NOUN
efajoead-14297	148	15	and	and	CCONJ
efajoead-14297	148	16	findings	finding	NOUN
efajoead-14297	148	17	from	from	ADP
efajoead-14297	148	18	the	the	DET
efajoead-14297	148	19	interview	interview	NOUN
efajoead-14297	148	20	.	.	PUNCT
efajoead-14297	149	1	it	it	PRON
efajoead-14297	149	2	highlighted	highlight	VERB
efajoead-14297	149	3	how	how	SCONJ
efajoead-14297	149	4	gender	gender	NOUN
efajoead-14297	149	5	-	-	PUNCT
efajoead-14297	149	6	based	base	VERB
efajoead-14297	149	7	talk	talk	NOUN
efajoead-14297	149	8	formed	form	VERB
efajoead-14297	149	9	service	service	NOUN
efajoead-14297	149	10	impressions	impression	NOUN
efajoead-14297	149	11	.	.	PUNCT
efajoead-14297	150	1	instead	instead	ADV
efajoead-14297	150	2	of	of	ADP
efajoead-14297	150	3	working	work	VERB
efajoead-14297	150	4	together	together	ADV
efajoead-14297	150	5	effortlessly	effortlessly	ADV
efajoead-14297	150	6	,	,	PUNCT
efajoead-14297	150	7	the	the	DET
efajoead-14297	150	8	male	male	ADJ
efajoead-14297	150	9	front	front	ADJ
efajoead-14297	150	10	officer	officer	NOUN
efajoead-14297	150	11	often	often	ADV
efajoead-14297	150	12	applied	apply	VERB
efajoead-14297	150	13	clear	clear	ADJ
efajoead-14297	150	14	speech	speech	NOUN
efajoead-14297	150	15	and	and	CCONJ
efajoead-14297	150	16	focused	focus	VERB
efajoead-14297	150	17	on	on	ADP
efajoead-14297	150	18	the	the	DET
efajoead-14297	150	19	intended	intended	ADJ
efajoead-14297	150	20	task	task	NOUN
efajoead-14297	150	21	to	to	PART
efajoead-14297	150	22	deliver	deliver	VERB
efajoead-14297	150	23	information	information	NOUN
efajoead-14297	150	24	briefly	briefly	ADV
efajoead-14297	150	25	.	.	PUNCT
efajoead-14297	151	1	due	due	ADP
efajoead-14297	151	2	to	to	ADP
efajoead-14297	151	3	this	this	DET
efajoead-14297	151	4	way	way	NOUN
efajoead-14297	151	5	,	,	PUNCT
efajoead-14297	151	6	they	they	PRON
efajoead-14297	151	7	appeared	appear	VERB
efajoead-14297	151	8	confident	confident	ADJ
efajoead-14297	151	9	and	and	CCONJ
efajoead-14297	151	10	took	take	VERB
efajoead-14297	151	11	control	control	NOUN
efajoead-14297	151	12	,	,	PUNCT
efajoead-14297	151	13	especially	especially	ADV
efajoead-14297	151	14	when	when	SCONJ
efajoead-14297	151	15	handling	handle	VERB
efajoead-14297	151	16	busy	busy	ADJ
efajoead-14297	151	17	situations	situation	NOUN
efajoead-14297	151	18	,	,	PUNCT
efajoead-14297	151	19	such	such	ADJ
efajoead-14297	151	20	as	as	ADP
efajoead-14297	151	21	check	check	NOUN
efajoead-14297	151	22	-	-	PUNCT
efajoead-14297	151	23	in	in	ADP
efajoead-14297	151	24	or	or	CCONJ
efajoead-14297	151	25	unexpected	unexpected	ADJ
efajoead-14297	151	26	guest	guest	NOUN
efajoead-14297	151	27	needs	need	NOUN
efajoead-14297	151	28	.	.	PUNCT
efajoead-14297	152	1	in	in	ADP
efajoead-14297	152	2	contrast	contrast	NOUN
efajoead-14297	152	3	,	,	PUNCT
efajoead-14297	152	4	the	the	DET
efajoead-14297	152	5	female	female	ADJ
efajoead-14297	152	6	front	front	ADJ
efajoead-14297	152	7	officer	officer	NOUN
efajoead-14297	152	8	usually	usually	ADV
efajoead-14297	152	9	tends	tend	VERB
efajoead-14297	152	10	to	to	PART
efajoead-14297	152	11	develop	develop	VERB
efajoead-14297	152	12	connections	connection	NOUN
efajoead-14297	152	13	through	through	ADP
efajoead-14297	152	14	friendly	friendly	ADJ
efajoead-14297	152	15	replies	reply	NOUN
efajoead-14297	152	16	,	,	PUNCT
efajoead-14297	152	17	softer	soft	ADJ
efajoead-14297	152	18	remarks	remark	NOUN
efajoead-14297	152	19	,	,	PUNCT
efajoead-14297	152	20	and	and	CCONJ
efajoead-14297	152	21	thoughtful	thoughtful	ADJ
efajoead-14297	152	22	to	to	ADP
efajoead-14297	152	23	relations	relation	NOUN
efajoead-14297	152	24	(	(	PUNCT
efajoead-14297	152	25	tannen	tannen	PROPN
efajoead-14297	152	26	,	,	PUNCT
efajoead-14297	152	27	1990	1990	NUM
efajoead-14297	152	28	;	;	PUNCT
efajoead-14297	152	29	holmes	holme	NOUN
efajoead-14297	152	30	,	,	PUNCT
efajoead-14297	152	31	1995	1995	NUM
efajoead-14297	152	32	)	)	PUNCT
efajoead-14297	152	33	.	.	PUNCT
efajoead-14297	153	1	meanwhile	meanwhile	ADV
efajoead-14297	153	2	,	,	PUNCT
efajoead-14297	153	3	some	some	DET
efajoead-14297	153	4	people	people	NOUN
efajoead-14297	153	5	perceived	perceive	VERB
efajoead-14297	153	6	their	their	PRON
efajoead-14297	153	7	manner	manner	NOUN
efajoead-14297	153	8	as	as	ADP
efajoead-14297	153	9	less	less	ADV
efajoead-14297	153	10	firm	firm	ADJ
efajoead-14297	153	11	.	.	PUNCT
efajoead-14297	154	1	hence	hence	ADV
efajoead-14297	154	2	,	,	PUNCT
efajoead-14297	154	3	it	it	PRON
efajoead-14297	154	4	eased	ease	VERB
efajoead-14297	154	5	guests	guest	NOUN
efajoead-14297	154	6	feel	feel	VERB
efajoead-14297	154	7	more	more	ADV
efajoead-14297	154	8	comfortable	comfortable	ADJ
efajoead-14297	154	9	emotionally	emotionally	ADV
efajoead-14297	154	10	,	,	PUNCT
efajoead-14297	154	11	which	which	PRON
efajoead-14297	154	12	is	be	AUX
efajoead-14297	154	13	important	important	ADJ
efajoead-14297	154	14	for	for	ADP
efajoead-14297	154	15	guests	guest	NOUN
efajoead-14297	154	16	who	who	PRON
efajoead-14297	154	17	need	need	VERB
efajoead-14297	154	18	warm	warm	ADJ
efajoead-14297	154	19	and	and	CCONJ
efajoead-14297	154	20	attentive	attentive	ADJ
efajoead-14297	154	21	service	service	NOUN
efajoead-14297	154	22	.	.	PUNCT
efajoead-14297	155	1	the	the	DET
efajoead-14297	155	2	interview	interview	NOUN
efajoead-14297	155	3	answers	answer	NOUN
efajoead-14297	155	4	revealed	reveal	VERB
efajoead-14297	155	5	that	that	SCONJ
efajoead-14297	155	6	the	the	DET
efajoead-14297	155	7	staff	staff	NOUN
efajoead-14297	155	8	adjusted	adjust	VERB
efajoead-14297	155	9	the	the	DET
efajoead-14297	155	10	way	way	NOUN
efajoead-14297	155	11	they	they	PRON
efajoead-14297	155	12	talk	talk	VERB
efajoead-14297	155	13	based	base	VERB
efajoead-14297	155	14	on	on	ADP
efajoead-14297	155	15	the	the	DET
efajoead-14297	155	16	guest	guest	NOUN
efajoead-14297	155	17	’s	’s	PART
efajoead-14297	155	18	type	type	NOUN
efajoead-14297	155	19	.	.	PUNCT
efajoead-14297	156	1	business	business	NOUN
efajoead-14297	156	2	guests	guest	NOUN
efajoead-14297	156	3	got	get	VERB
efajoead-14297	156	4	short	short	ADJ
efajoead-14297	156	5	,	,	PUNCT
efajoead-14297	156	6	clear	clear	ADJ
efajoead-14297	156	7	messages	message	NOUN
efajoead-14297	156	8	aimed	aim	VERB
efajoead-14297	156	9	at	at	ADP
efajoead-14297	156	10	saving	save	VERB
efajoead-14297	156	11	time	time	NOUN
efajoead-14297	156	12	.	.	PUNCT
efajoead-14297	157	1	in	in	ADP
efajoead-14297	157	2	contrast	contrast	NOUN
efajoead-14297	157	3	,	,	PUNCT
efajoead-14297	157	4	tourists	tourist	NOUN
efajoead-14297	157	5	received	receive	VERB
efajoead-14297	157	6	warmer	warm	ADJ
efajoead-14297	157	7	,	,	PUNCT
efajoead-14297	157	8	friendlier	friendly	ADJ
efajoead-14297	157	9	talk	talk	NOUN
efajoead-14297	157	10	meant	mean	VERB
efajoead-14297	157	11	to	to	PART
efajoead-14297	157	12	build	build	VERB
efajoead-14297	157	13	comfort	comfort	NOUN
efajoead-14297	157	14	.	.	PUNCT
efajoead-14297	158	1	such	such	ADJ
efajoead-14297	158	2	shifts	shift	NOUN
efajoead-14297	158	3	highlight	highlight	VERB
efajoead-14297	158	4	workers	worker	NOUN
efajoead-14297	158	5	’	’	PART
efajoead-14297	158	6	ability	ability	NOUN
efajoead-14297	158	7	to	to	PART
efajoead-14297	158	8	change	change	VERB
efajoead-14297	158	9	tone	tone	NOUN
efajoead-14297	158	10	when	when	SCONJ
efajoead-14297	158	11	needed	need	VERB
efajoead-14297	158	12	.	.	PUNCT
efajoead-14297	159	1	these	these	DET
efajoead-14297	159	2	differences	difference	NOUN
efajoead-14297	159	3	also	also	ADV
efajoead-14297	159	4	reflect	reflect	VERB
efajoead-14297	159	5	how	how	SCONJ
efajoead-14297	159	6	men	man	NOUN
efajoead-14297	159	7	and	and	CCONJ
efajoead-14297	159	8	women	woman	NOUN
efajoead-14297	159	9	contribute	contribute	VERB
efajoead-14297	159	10	in	in	ADP
efajoead-14297	159	11	varied	varied	ADJ
efajoead-14297	159	12	yet	yet	ADV
efajoead-14297	159	13	balanced	balanced	ADJ
efajoead-14297	159	14	ways	way	NOUN
efajoead-14297	159	15	during	during	ADP
efajoead-14297	159	16	service	service	NOUN
efajoead-14297	159	17	interactions	interaction	NOUN
efajoead-14297	159	18	(	(	PUNCT
efajoead-14297	159	19	kuo	kuo	PROPN
efajoead-14297	159	20	,	,	PUNCT
efajoead-14297	159	21	2011	2011	NUM
efajoead-14297	159	22	;	;	PUNCT
efajoead-14297	159	23	thai	thai	PROPN
efajoead-14297	159	24	,	,	PUNCT
efajoead-14297	159	25	2017	2017	NUM
efajoead-14297	159	26	)	)	PUNCT
efajoead-14297	159	27	.	.	PUNCT
efajoead-14297	160	1	overall	overall	ADV
efajoead-14297	160	2	,	,	PUNCT
efajoead-14297	160	3	these	these	DET
efajoead-14297	160	4	results	result	NOUN
efajoead-14297	160	5	reveal	reveal	VERB
efajoead-14297	160	6	that	that	SCONJ
efajoead-14297	160	7	instead	instead	ADV
efajoead-14297	160	8	of	of	ADP
efajoead-14297	160	9	prioritizing	prioritize	VERB
efajoead-14297	160	10	one	one	NUM
efajoead-14297	160	11	approach	approach	NOUN
efajoead-14297	160	12	,	,	PUNCT
efajoead-14297	160	13	both	both	DET
efajoead-14297	160	14	males	male	NOUN
efajoead-14297	160	15	’	'	PUNCT
efajoead-14297	160	16	and	and	CCONJ
efajoead-14297	160	17	females	female	NOUN
efajoead-14297	160	18	’	'	PUNCT
efajoead-14297	160	19	ways	way	NOUN
efajoead-14297	160	20	of	of	ADP
efajoead-14297	160	21	speaking	speak	VERB
efajoead-14297	160	22	give	give	VERB
efajoead-14297	160	23	special	special	ADJ
efajoead-14297	160	24	value	value	NOUN
efajoead-14297	160	25	to	to	ADP
efajoead-14297	160	26	guests	guest	NOUN
efajoead-14297	160	27	’	'	PUNCT
efajoead-14297	160	28	feelings	feeling	NOUN
efajoead-14297	160	29	.	.	PUNCT
efajoead-14297	161	1	men	man	NOUN
efajoead-14297	161	2	tend	tend	VERB
efajoead-14297	161	3	to	to	PART
efajoead-14297	161	4	offer	offer	VERB
efajoead-14297	161	5	clear	clear	ADJ
efajoead-14297	161	6	,	,	PUNCT
efajoead-14297	161	7	fast	fast	ADJ
efajoead-14297	161	8	responses	response	NOUN
efajoead-14297	161	9	in	in	ADP
efajoead-14297	161	10	high	high	ADJ
efajoead-14297	161	11	-	-	PUNCT
efajoead-14297	161	12	pressure	pressure	NOUN
efajoead-14297	161	13	or	or	CCONJ
efajoead-14297	161	14	routine	routine	ADJ
efajoead-14297	161	15	situations	situation	NOUN
efajoead-14297	161	16	,	,	PUNCT
efajoead-14297	161	17	whereas	whereas	SCONJ
efajoead-14297	161	18	women	woman	NOUN
efajoead-14297	161	19	often	often	ADV
efajoead-14297	161	20	strengthen	strengthen	VERB
efajoead-14297	161	21	personal	personal	ADJ
efajoead-14297	161	22	bonds	bond	NOUN
efajoead-14297	161	23	and	and	CCONJ
efajoead-14297	161	24	emotional	emotional	ADJ
efajoead-14297	161	25	engagement	engagement	NOUN
efajoead-14297	161	26	.	.	PUNCT
efajoead-14297	162	1	because	because	SCONJ
efajoead-14297	162	2	they	they	PRON
efajoead-14297	162	3	balance	balance	VERB
efajoead-14297	162	4	each	each	DET
efajoead-14297	162	5	other	other	ADJ
efajoead-14297	162	6	,	,	PUNCT
efajoead-14297	162	7	this	this	DET
efajoead-14297	162	8	mix	mix	NOUN
efajoead-14297	162	9	highlights	highlight	NOUN
efajoead-14297	162	10	why	why	SCONJ
efajoead-14297	162	11	varied	varied	ADJ
efajoead-14297	162	12	communication	communication	NOUN
efajoead-14297	162	13	methods	method	NOUN
efajoead-14297	162	14	matter	matter	VERB
efajoead-14297	162	15	for	for	ADP
efajoead-14297	162	16	full	full	ADJ
efajoead-14297	162	17	-	-	PUNCT
efajoead-14297	162	18	service	service	NOUN
efajoead-14297	162	19	hospitality	hospitality	NOUN
efajoead-14297	162	20	;	;	PUNCT
efajoead-14297	162	21	showing	show	VERB
efajoead-14297	162	22	that	that	SCONJ
efajoead-14297	162	23	when	when	SCONJ
efajoead-14297	162	24	different	different	ADJ
efajoead-14297	162	25	gender	gender	NOUN
efajoead-14297	162	26	-	-	PUNCT
efajoead-14297	162	27	linked	link	VERB
efajoead-14297	162	28	patterns	pattern	NOUN
efajoead-14297	162	29	work	work	VERB
efajoead-14297	162	30	together	together	ADV
efajoead-14297	162	31	,	,	PUNCT
efajoead-14297	162	32	guest	guest	NOUN
efajoead-14297	162	33	exchanges	exchange	NOUN
efajoead-14297	162	34	become	become	VERB
efajoead-14297	162	35	more	more	ADV
efajoead-14297	162	36	effective	effective	ADJ
efajoead-14297	162	37	and	and	CCONJ
efajoead-14297	162	38	meaningful	meaningful	ADJ
efajoead-14297	162	39	.	.	PUNCT
efajoead-14297	163	1	desti	desti	PROPN
efajoead-14297	163	2	wulan	wulan	VERB
efajoead-14297	163	3	dari	dari	PROPN
efajoead-14297	163	4	et	et	PROPN
efajoead-14297	163	5	al	al	PROPN
efajoead-14297	163	6	.	.	PROPN
efajoead-14297	163	7	,	,	PUNCT
efajoead-14297	163	8	2025	2025	NUM
efajoead-14297	163	9	politeness	politeness	ADJ
efajoead-14297	163	10	strategies	strategy	NOUN
efajoead-14297	163	11	and	and	CCONJ
efajoead-14297	163	12	gendered	gendere	VERB
efajoead-14297	163	13	language	language	NOUN
efajoead-14297	163	14	use	use	NOUN
efajoead-14297	163	15	in	in	ADP
efajoead-14297	163	16	hospitality	hospitality	NOUN
efajoead-14297	163	17	discourse	discourse	NOUN
efajoead-14297	163	18	:	:	PUNCT
efajoead-14297	163	19	a	a	DET
efajoead-14297	163	20	case	case	NOUN
efajoead-14297	163	21	study	study	NOUN
efajoead-14297	163	22	of	of	ADP
efajoead-14297	163	23	ibis	ibis	ADJ
efajoead-14297	163	24	styles	style	NOUN
efajoead-14297	163	25	hotel	hotel	NOUN
efajoead-14297	163	26	in	in	ADP
efajoead-14297	163	27	jakarta	jakarta	PROPN
efajoead-14297	163	28	244	244	NUM
efajoead-14297	163	29	|	|	ADV
efajoead-14297	163	30	vol.9	vol.9	PROPN
efajoead-14297	163	31	,	,	PUNCT
efajoead-14297	163	32	no	no	INTJ
efajoead-14297	163	33	.	.	NOUN
efajoead-14297	163	34	2	2	NUM
efajoead-14297	163	35	,	,	PUNCT
efajoead-14297	163	36	2025	2025	NUM
efajoead-14297	163	37	(	(	PUNCT
efajoead-14297	163	38	237	237	NUM
efajoead-14297	163	39	-	-	SYM
efajoead-14297	163	40	248	248	NUM
efajoead-14297	163	41	)	)	PUNCT
efajoead-14297	163	42	discussion	discussion	NOUN
efajoead-14297	163	43	the	the	DET
efajoead-14297	163	44	findings	finding	NOUN
efajoead-14297	163	45	highlight	highlight	VERB
efajoead-14297	163	46	patterns	pattern	NOUN
efajoead-14297	163	47	in	in	ADP
efajoead-14297	163	48	how	how	SCONJ
efajoead-14297	163	49	politeness	politeness	ADJ
efajoead-14297	163	50	,	,	PUNCT
efajoead-14297	163	51	gender	gender	NOUN
efajoead-14297	163	52	,	,	PUNCT
efajoead-14297	163	53	and	and	CCONJ
efajoead-14297	163	54	guests	guest	NOUN
efajoead-14297	163	55	’	'	PUNCT
efajoead-14297	163	56	views	view	NOUN
efajoead-14297	163	57	interact	interact	VERB
efajoead-14297	163	58	within	within	ADP
efajoead-14297	163	59	hotel	hotel	NOUN
efajoead-14297	163	60	environments	environment	NOUN
efajoead-14297	163	61	.	.	PUNCT
efajoead-14297	164	1	while	while	SCONJ
efajoead-14297	164	2	examining	examine	VERB
efajoead-14297	164	3	politeness	politeness	ADJ
efajoead-14297	164	4	tactics	tactic	NOUN
efajoead-14297	164	5	,	,	PUNCT
efajoead-14297	164	6	the	the	DET
efajoead-14297	164	7	researchers	researcher	NOUN
efajoead-14297	164	8	found	find	VERB
efajoead-14297	164	9	support	support	NOUN
efajoead-14297	164	10	for	for	ADP
efajoead-14297	164	11	brown	brown	ADJ
efajoead-14297	164	12	and	and	CCONJ
efajoead-14297	164	13	levinson	levinson	PROPN
efajoead-14297	164	14	’s	’s	PART
efajoead-14297	164	15	(	(	PUNCT
efajoead-14297	164	16	1987	1987	NUM
efajoead-14297	164	17	)	)	PUNCT
efajoead-14297	164	18	framework	framework	NOUN
efajoead-14297	164	19	when	when	SCONJ
efajoead-14297	164	20	classifying	classify	VERB
efajoead-14297	164	21	speech	speech	NOUN
efajoead-14297	164	22	behaviors	behavior	NOUN
efajoead-14297	164	23	during	during	ADP
efajoead-14297	164	24	service	service	NOUN
efajoead-14297	164	25	interactions	interaction	NOUN
efajoead-14297	164	26	.	.	PUNCT
efajoead-14297	165	1	instead	instead	ADV
efajoead-14297	165	2	of	of	ADP
efajoead-14297	165	3	using	use	VERB
efajoead-14297	165	4	indirect	indirect	ADJ
efajoead-14297	165	5	forms	form	NOUN
efajoead-14297	165	6	,	,	PUNCT
efajoead-14297	165	7	male	male	ADJ
efajoead-14297	165	8	employees	employee	NOUN
efajoead-14297	165	9	often	often	ADV
efajoead-14297	165	10	applied	apply	VERB
efajoead-14297	165	11	direct	direct	ADJ
efajoead-14297	165	12	friendliness	friendliness	NOUN
efajoead-14297	165	13	this	this	PRON
efajoead-14297	165	14	made	make	VERB
efajoead-14297	165	15	them	they	PRON
efajoead-14297	165	16	seem	seem	VERB
efajoead-14297	165	17	self	self	NOUN
efajoead-14297	165	18	-	-	PUNCT
efajoead-14297	165	19	assured	assure	VERB
efajoead-14297	165	20	,	,	PUNCT
efajoead-14297	165	21	proactive	proactive	ADJ
efajoead-14297	165	22	,	,	PUNCT
efajoead-14297	165	23	yet	yet	ADV
efajoead-14297	165	24	open	open	ADJ
efajoead-14297	165	25	.	.	PUNCT
efajoead-14297	166	1	because	because	SCONJ
efajoead-14297	166	2	of	of	ADP
efajoead-14297	166	3	this	this	DET
efajoead-14297	166	4	manner	manner	NOUN
efajoead-14297	166	5	,	,	PUNCT
efajoead-14297	166	6	guests	guest	NOUN
efajoead-14297	166	7	felt	felt	AUX
efajoead-14297	166	8	reassured	reassure	VERB
efajoead-14297	166	9	during	during	ADP
efajoead-14297	166	10	time	time	NOUN
efajoead-14297	166	11	-	-	PUNCT
efajoead-14297	166	12	sensitive	sensitive	ADJ
efajoead-14297	166	13	cases	case	NOUN
efajoead-14297	166	14	;	;	PUNCT
efajoead-14297	166	15	for	for	ADP
efajoead-14297	166	16	example	example	NOUN
efajoead-14297	166	17	,	,	PUNCT
efajoead-14297	166	18	fixing	fix	VERB
efajoead-14297	166	19	reservation	reservation	NOUN
efajoead-14297	166	20	mistakes	mistake	NOUN
efajoead-14297	166	21	or	or	CCONJ
efajoead-14297	166	22	handling	handle	VERB
efajoead-14297	166	23	delayed	delay	VERB
efajoead-14297	166	24	arrivals	arrival	NOUN
efajoead-14297	166	25	.	.	PUNCT
efajoead-14297	167	1	the	the	DET
efajoead-14297	167	2	female	female	ADJ
efajoead-14297	167	3	staff	staff	NOUN
efajoead-14297	167	4	applied	apply	VERB
efajoead-14297	167	5	both	both	CCONJ
efajoead-14297	167	6	positive	positive	ADJ
efajoead-14297	167	7	and	and	CCONJ
efajoead-14297	167	8	negative	negative	ADJ
efajoead-14297	167	9	politeness	politeness	ADJ
efajoead-14297	167	10	tactics	tactic	NOUN
efajoead-14297	167	11	by	by	ADP
efajoead-14297	167	12	combining	combine	VERB
efajoead-14297	167	13	friendliness	friendliness	NOUN
efajoead-14297	167	14	with	with	ADP
efajoead-14297	167	15	respect	respect	NOUN
efajoead-14297	167	16	.	.	PUNCT
efajoead-14297	168	1	their	their	PRON
efajoead-14297	168	2	speech	speech	NOUN
efajoead-14297	168	3	tone	tone	NOUN
efajoead-14297	168	4	sensed	sense	VERB
efajoead-14297	168	5	as	as	ADP
efajoead-14297	168	6	polite	polite	ADJ
efajoead-14297	168	7	and	and	CCONJ
efajoead-14297	168	8	full	full	ADJ
efajoead-14297	168	9	of	of	ADP
efajoead-14297	168	10	caring	care	VERB
efajoead-14297	168	11	because	because	SCONJ
efajoead-14297	168	12	they	they	PRON
efajoead-14297	168	13	spoke	speak	VERB
efajoead-14297	168	14	indirectly	indirectly	ADV
efajoead-14297	168	15	and	and	CCONJ
efajoead-14297	168	16	asserted	assert	VERB
efajoead-14297	168	17	apologies	apology	NOUN
efajoead-14297	168	18	.	.	PUNCT
efajoead-14297	169	1	it	it	PRON
efajoead-14297	169	2	was	be	AUX
efajoead-14297	169	3	very	very	ADV
efajoead-14297	169	4	helpful	helpful	ADJ
efajoead-14297	169	5	,	,	PUNCT
efajoead-14297	169	6	especially	especially	ADV
efajoead-14297	169	7	when	when	SCONJ
efajoead-14297	169	8	happens	happen	VERB
efajoead-14297	169	9	a	a	DET
efajoead-14297	169	10	tense	tense	ADJ
efajoead-14297	169	11	moment	moment	NOUN
efajoead-14297	169	12	such	such	ADJ
efajoead-14297	169	13	as	as	ADP
efajoead-14297	169	14	guest	guest	NOUN
efajoead-14297	169	15	complaints	complaint	NOUN
efajoead-14297	169	16	or	or	CCONJ
efajoead-14297	169	17	misunderstandings	misunderstanding	NOUN
efajoead-14297	169	18	.	.	PUNCT
efajoead-14297	170	1	the	the	DET
efajoead-14297	170	2	application	application	NOUN
efajoead-14297	170	3	of	of	ADP
efajoead-14297	170	4	both	both	DET
efajoead-14297	170	5	styles	style	NOUN
efajoead-14297	170	6	indicated	indicate	VERB
efajoead-14297	170	7	adaptability	adaptability	NOUN
efajoead-14297	170	8	and	and	CCONJ
efajoead-14297	170	9	awareness	awareness	NOUN
efajoead-14297	170	10	of	of	ADP
efajoead-14297	170	11	social	social	ADJ
efajoead-14297	170	12	dynamics	dynamic	NOUN
efajoead-14297	170	13	in	in	ADP
efajoead-14297	170	14	the	the	DET
efajoead-14297	170	15	hospitality	hospitality	NOUN
efajoead-14297	170	16	environment	environment	NOUN
efajoead-14297	170	17	.	.	PUNCT
efajoead-14297	171	1	while	while	SCONJ
efajoead-14297	171	2	the	the	DET
efajoead-14297	171	3	male	male	ADJ
efajoead-14297	171	4	staff	staff	NOUN
efajoead-14297	171	5	tends	tend	VERB
efajoead-14297	171	6	to	to	PART
efajoead-14297	171	7	be	be	AUX
efajoead-14297	171	8	friendly	friendly	ADJ
efajoead-14297	171	9	,	,	PUNCT
efajoead-14297	171	10	the	the	DET
efajoead-14297	171	11	female	female	ADJ
efajoead-14297	171	12	staff	staff	NOUN
efajoead-14297	171	13	combined	combine	VERB
efajoead-14297	171	14	the	the	DET
efajoead-14297	171	15	friendliness	friendliness	NOUN
efajoead-14297	171	16	with	with	ADP
efajoead-14297	171	17	formality	formality	NOUN
efajoead-14297	171	18	,	,	PUNCT
efajoead-14297	171	19	a	a	DET
efajoead-14297	171	20	pattern	pattern	NOUN
efajoead-14297	171	21	that	that	PRON
efajoead-14297	171	22	is	be	AUX
efajoead-14297	171	23	also	also	ADV
efajoead-14297	171	24	suggested	suggest	VERB
efajoead-14297	171	25	by	by	ADP
efajoead-14297	171	26	al	al	PROPN
efajoead-14297	171	27	shlool	shlool	PROPN
efajoead-14297	171	28	’s	’s	PART
efajoead-14297	171	29	(	(	PUNCT
efajoead-14297	171	30	2020	2020	NUM
efajoead-14297	171	31	)	)	PUNCT
efajoead-14297	171	32	and	and	CCONJ
efajoead-14297	171	33	ogiermann	ogiermann	NOUN
efajoead-14297	171	34	and	and	CCONJ
efajoead-14297	171	35	bella	bella	PROPN
efajoead-14297	171	36	(	(	PUNCT
efajoead-14297	171	37	2020	2020	NUM
efajoead-14297	171	38	)	)	PUNCT
efajoead-14297	171	39	.	.	PUNCT
efajoead-14297	172	1	their	their	PRON
efajoead-14297	172	2	research	research	NOUN
efajoead-14297	172	3	showed	show	VERB
efajoead-14297	172	4	that	that	SCONJ
efajoead-14297	172	5	politeness	politeness	NOUN
efajoead-14297	172	6	very	very	ADV
efajoead-14297	172	7	depends	depend	VERB
efajoead-14297	172	8	on	on	ADP
efajoead-14297	172	9	context	context	NOUN
efajoead-14297	172	10	and	and	CCONJ
efajoead-14297	172	11	influenced	influence	VERB
efajoead-14297	172	12	by	by	ADP
efajoead-14297	172	13	social	social	ADJ
efajoead-14297	172	14	positions	position	NOUN
efajoead-14297	172	15	.	.	PUNCT
efajoead-14297	173	1	second	second	ADV
efajoead-14297	173	2	,	,	PUNCT
efajoead-14297	173	3	looking	look	VERB
efajoead-14297	173	4	at	at	ADP
efajoead-14297	173	5	how	how	SCONJ
efajoead-14297	173	6	gender	gender	NOUN
efajoead-14297	173	7	affects	affect	VERB
efajoead-14297	173	8	communication	communication	NOUN
efajoead-14297	173	9	fits	fit	VERB
efajoead-14297	173	10	well	well	ADV
efajoead-14297	173	11	with	with	ADP
efajoead-14297	173	12	tannen	tannen	PROPN
efajoead-14297	173	13	’s	’s	PART
efajoead-14297	173	14	(	(	PUNCT
efajoead-14297	173	15	1990	1990	NUM
efajoead-14297	173	16	)	)	PUNCT
efajoead-14297	173	17	idea	idea	NOUN
efajoead-14297	173	18	of	of	ADP
efajoead-14297	173	19	genderlects	genderlect	NOUN
efajoead-14297	173	20	specifically	specifically	ADV
efajoead-14297	173	21	her	her	PRON
efajoead-14297	173	22	split	split	NOUN
efajoead-14297	173	23	into	into	ADP
efajoead-14297	173	24	“	"	PUNCT
efajoead-14297	173	25	report	report	NOUN
efajoead-14297	173	26	talk	talk	NOUN
efajoead-14297	173	27	”	"	PUNCT
efajoead-14297	173	28	versus	versus	ADP
efajoead-14297	173	29	“	"	PUNCT
efajoead-14297	173	30	rapport	rapport	NOUN
efajoead-14297	173	31	talk	talk	NOUN
efajoead-14297	173	32	.	.	PUNCT
efajoead-14297	173	33	”	"	PUNCT
efajoead-14297	174	1	instead	instead	ADV
efajoead-14297	174	2	of	of	ADP
efajoead-14297	174	3	working	work	VERB
efajoead-14297	174	4	together	together	ADV
efajoead-14297	174	5	equally	equally	ADV
efajoead-14297	174	6	,	,	PUNCT
efajoead-14297	174	7	men	man	NOUN
efajoead-14297	174	8	in	in	ADP
efajoead-14297	174	9	staff	staff	NOUN
efajoead-14297	174	10	roles	role	NOUN
efajoead-14297	174	11	leaned	lean	VERB
efajoead-14297	174	12	toward	toward	ADP
efajoead-14297	174	13	report	report	NOUN
efajoead-14297	174	14	talk	talk	NOUN
efajoead-14297	174	15	,	,	PUNCT
efajoead-14297	174	16	using	use	VERB
efajoead-14297	174	17	clear	clear	ADJ
efajoead-14297	174	18	,	,	PUNCT
efajoead-14297	174	19	step	step	NOUN
efajoead-14297	174	20	-	-	PUNCT
efajoead-14297	174	21	by	by	ADP
efajoead-14297	174	22	-	-	PUNCT
efajoead-14297	174	23	step	step	NOUN
efajoead-14297	174	24	,	,	PUNCT
efajoead-14297	174	25	and	and	CCONJ
efajoead-14297	174	26	firm	firm	ADJ
efajoead-14297	174	27	ways	way	NOUN
efajoead-14297	174	28	of	of	ADP
efajoead-14297	174	29	speaking	speak	VERB
efajoead-14297	174	30	;	;	PUNCT
efajoead-14297	174	31	this	this	PRON
efajoead-14297	174	32	was	be	AUX
efajoead-14297	174	33	frequently	frequently	ADV
efajoead-14297	174	34	seen	see	VERB
efajoead-14297	174	35	by	by	ADP
efajoead-14297	174	36	guests	guest	NOUN
efajoead-14297	174	37	as	as	ADP
efajoead-14297	174	38	skilled	skilled	ADJ
efajoead-14297	174	39	or	or	CCONJ
efajoead-14297	174	40	capable	capable	ADJ
efajoead-14297	174	41	.	.	PUNCT
efajoead-14297	175	1	women	woman	NOUN
efajoead-14297	175	2	in	in	ADP
efajoead-14297	175	3	service	service	NOUN
efajoead-14297	175	4	roles	role	NOUN
efajoead-14297	175	5	showed	show	VERB
efajoead-14297	175	6	more	more	ADJ
efajoead-14297	175	7	rapport	rapport	NOUN
efajoead-14297	175	8	talk	talk	NOUN
efajoead-14297	175	9	,	,	PUNCT
efajoead-14297	175	10	using	use	VERB
efajoead-14297	175	11	understanding	understanding	NOUN
efajoead-14297	175	12	tones	tone	NOUN
efajoead-14297	175	13	,	,	PUNCT
efajoead-14297	175	14	softer	soft	ADJ
efajoead-14297	175	15	phrasing	phrasing	NOUN
efajoead-14297	175	16	,	,	PUNCT
efajoead-14297	175	17	besides	besides	SCONJ
efajoead-14297	175	18	focusing	focus	VERB
efajoead-14297	175	19	on	on	ADP
efajoead-14297	175	20	creating	create	VERB
efajoead-14297	175	21	personal	personal	ADJ
efajoead-14297	175	22	bonds	bond	NOUN
efajoead-14297	175	23	.	.	PUNCT
efajoead-14297	176	1	when	when	SCONJ
efajoead-14297	176	2	it	it	PRON
efajoead-14297	176	3	came	come	VERB
efajoead-14297	176	4	to	to	ADP
efajoead-14297	176	5	preference	preference	NOUN
efajoead-14297	176	6	,	,	PUNCT
efajoead-14297	176	7	guests	guest	NOUN
efajoead-14297	176	8	responded	respond	VERB
efajoead-14297	176	9	differently	differently	ADV
efajoead-14297	176	10	:	:	PUNCT
efajoead-14297	176	11	for	for	ADP
efajoead-14297	176	12	fast	fast	ADJ
efajoead-14297	176	13	decisions	decision	NOUN
efajoead-14297	176	14	plus	plus	CCONJ
efajoead-14297	176	15	high	high	ADJ
efajoead-14297	176	16	speed	speed	NOUN
efajoead-14297	176	17	,	,	PUNCT
efajoead-14297	176	18	they	they	PRON
efajoead-14297	176	19	tended	tend	VERB
efajoead-14297	176	20	to	to	PART
efajoead-14297	176	21	trust	trust	VERB
efajoead-14297	176	22	male	male	ADJ
efajoead-14297	176	23	workers	worker	NOUN
efajoead-14297	176	24	whereas	whereas	SCONJ
efajoead-14297	176	25	women	woman	NOUN
efajoead-14297	176	26	earned	earn	VERB
efajoead-14297	176	27	recognition	recognition	NOUN
efajoead-14297	176	28	by	by	ADP
efajoead-14297	176	29	nurturing	nurture	VERB
efajoead-14297	176	30	lasting	last	VERB
efajoead-14297	176	31	relationships	relationship	NOUN
efajoead-14297	176	32	via	via	ADP
efajoead-14297	176	33	emotional	emotional	ADJ
efajoead-14297	176	34	closeness	closeness	NOUN
efajoead-14297	176	35	.	.	PUNCT
efajoead-14297	177	1	although	although	SCONJ
efajoead-14297	177	2	earlier	early	ADJ
efajoead-14297	177	3	studies	study	NOUN
efajoead-14297	177	4	from	from	ADP
efajoead-14297	177	5	holmes	holmes	PROPN
efajoead-14297	177	6	(	(	PUNCT
efajoead-14297	177	7	1995	1995	NUM
efajoead-14297	177	8	)	)	PUNCT
efajoead-14297	177	9	,	,	PUNCT
efajoead-14297	177	10	mullany	mullany	NOUN
efajoead-14297	177	11	(	(	PUNCT
efajoead-14297	177	12	2019	2019	NUM
efajoead-14297	177	13	)	)	PUNCT
efajoead-14297	177	14	,	,	PUNCT
efajoead-14297	177	15	also	also	ADV
efajoead-14297	177	16	holmes	holmes	PROPN
efajoead-14297	177	17	&	&	CCONJ
efajoead-14297	177	18	marra	marra	PROPN
efajoead-14297	177	19	(	(	PUNCT
efajoead-14297	177	20	2017	2017	NUM
efajoead-14297	177	21	)	)	PUNCT
efajoead-14297	177	22	support	support	VERB
efajoead-14297	177	23	these	these	DET
efajoead-14297	177	24	outcomes	outcome	NOUN
efajoead-14297	177	25	,	,	PUNCT
efajoead-14297	177	26	they	they	PRON
efajoead-14297	177	27	stress	stress	VERB
efajoead-14297	177	28	one	one	NUM
efajoead-14297	177	29	key	key	ADJ
efajoead-14297	177	30	point	point	NOUN
efajoead-14297	177	31	that	that	SCONJ
efajoead-14297	177	32	communication	communication	NOUN
efajoead-14297	177	33	differences	difference	NOUN
efajoead-14297	177	34	tied	tie	VERB
efajoead-14297	177	35	to	to	ADP
efajoead-14297	177	36	gender	gender	NOUN
efajoead-14297	177	37	are	be	AUX
efajoead-14297	177	38	not	not	PART
efajoead-14297	177	39	natural	natural	ADJ
efajoead-14297	177	40	but	but	CCONJ
efajoead-14297	177	41	shaped	shape	VERB
efajoead-14297	177	42	by	by	ADP
efajoead-14297	177	43	society	society	NOUN
efajoead-14297	177	44	.	.	PUNCT
efajoead-14297	178	1	third	third	ADV
efajoead-14297	178	2	,	,	PUNCT
efajoead-14297	178	3	combining	combine	VERB
efajoead-14297	178	4	what	what	PRON
efajoead-14297	178	5	guests	guest	NOUN
efajoead-14297	178	6	said	say	VERB
efajoead-14297	178	7	with	with	ADP
efajoead-14297	178	8	direct	direct	ADJ
efajoead-14297	178	9	observation	observation	NOUN
efajoead-14297	178	10	highlights	highlight	NOUN
efajoead-14297	178	11	how	how	SCONJ
efajoead-14297	178	12	communication	communication	NOUN
efajoead-14297	178	13	affects	affect	VERB
efajoead-14297	178	14	service	service	NOUN
efajoead-14297	178	15	views	view	NOUN
efajoead-14297	178	16	.	.	PUNCT
efajoead-14297	179	1	when	when	SCONJ
efajoead-14297	179	2	business	business	NOUN
efajoead-14297	179	3	travelers	traveler	NOUN
efajoead-14297	179	4	or	or	CCONJ
efajoead-14297	179	5	those	those	PRON
efajoead-14297	179	6	dealing	deal	VERB
efajoead-14297	179	7	with	with	ADP
efajoead-14297	179	8	pressing	press	VERB
efajoead-14297	179	9	matters	matter	NOUN
efajoead-14297	179	10	chose	choose	VERB
efajoead-14297	179	11	male	male	ADJ
efajoead-14297	179	12	employees	employee	NOUN
efajoead-14297	179	13	,	,	PUNCT
efajoead-14297	179	14	it	it	PRON
efajoead-14297	179	15	was	be	AUX
efajoead-14297	179	16	because	because	SCONJ
efajoead-14297	179	17	they	they	PRON
efajoead-14297	179	18	liked	like	VERB
efajoead-14297	179	19	clear	clear	ADJ
efajoead-14297	179	20	and	and	CCONJ
efajoead-14297	179	21	organized	organized	ADJ
efajoead-14297	179	22	responses	response	NOUN
efajoead-14297	179	23	.	.	PUNCT
efajoead-14297	180	1	on	on	ADP
efajoead-14297	180	2	the	the	DET
efajoead-14297	180	3	contrary	contrary	NOUN
efajoead-14297	180	4	,	,	PUNCT
efajoead-14297	180	5	tourists	tourist	NOUN
efajoead-14297	180	6	on	on	ADP
efajoead-14297	180	7	vacation	vacation	NOUN
efajoead-14297	180	8	,	,	PUNCT
efajoead-14297	180	9	parents	parent	NOUN
efajoead-14297	180	10	,	,	PUNCT
efajoead-14297	180	11	or	or	CCONJ
efajoead-14297	180	12	guests	guest	NOUN
efajoead-14297	180	13	searching	search	VERB
efajoead-14297	180	14	for	for	ADP
efajoead-14297	180	15	a	a	DET
efajoead-14297	180	16	calming	calming	ADJ
efajoead-14297	180	17	place	place	NOUN
efajoead-14297	180	18	to	to	PART
efajoead-14297	180	19	stay	stay	VERB
efajoead-14297	180	20	gave	give	VERB
efajoead-14297	180	21	more	more	ADV
efajoead-14297	180	22	positive	positive	ADJ
efajoead-14297	180	23	responses	response	NOUN
efajoead-14297	180	24	to	to	ADP
efajoead-14297	180	25	female	female	ADJ
efajoead-14297	180	26	staff	staff	NOUN
efajoead-14297	180	27	who	who	PRON
efajoead-14297	180	28	offered	offer	VERB
efajoead-14297	180	29	thoughtfulness	thoughtfulness	NOUN
efajoead-14297	180	30	and	and	CCONJ
efajoead-14297	180	31	sympathy	sympathy	NOUN
efajoead-14297	180	32	.	.	PUNCT
efajoead-14297	181	1	these	these	DET
efajoead-14297	181	2	patterns	pattern	NOUN
efajoead-14297	181	3	show	show	VERB
efajoead-14297	181	4	that	that	SCONJ
efajoead-14297	181	5	what	what	PRON
efajoead-14297	181	6	guests	guest	NOUN
efajoead-14297	181	7	expect	expect	VERB
efajoead-14297	181	8	depends	depend	VERB
efajoead-14297	181	9	heavily	heavily	ADV
efajoead-14297	181	10	on	on	ADP
efajoead-14297	181	11	context	context	NOUN
efajoead-14297	181	12	and	and	CCONJ
efajoead-14297	181	13	shifts	shift	NOUN
efajoead-14297	181	14	based	base	VERB
efajoead-14297	181	15	on	on	ADP
efajoead-14297	181	16	the	the	DET
efajoead-14297	181	17	nature	nature	NOUN
efajoead-14297	181	18	of	of	ADP
efajoead-14297	181	19	each	each	DET
efajoead-14297	181	20	situation	situation	NOUN
efajoead-14297	181	21	.	.	PUNCT
efajoead-14297	182	1	these	these	DET
efajoead-14297	182	2	results	result	NOUN
efajoead-14297	182	3	align	align	VERB
efajoead-14297	182	4	with	with	ADP
efajoead-14297	182	5	mohsin	mohsin	PROPN
efajoead-14297	182	6	&	&	CCONJ
efajoead-14297	182	7	lengler	lengler	PROPN
efajoead-14297	182	8	(	(	PUNCT
efajoead-14297	182	9	2017	2017	NUM
efajoead-14297	182	10	)	)	PUNCT
efajoead-14297	182	11	,	,	PUNCT
efajoead-14297	182	12	also	also	ADV
efajoead-14297	182	13	supported	support	VERB
efajoead-14297	182	14	by	by	ADP
efajoead-14297	182	15	kim	kim	PROPN
efajoead-14297	182	16	&	&	CCONJ
efajoead-14297	182	17	kang	kang	PROPN
efajoead-14297	182	18	(	(	PUNCT
efajoead-14297	182	19	2019	2019	NUM
efajoead-14297	182	20	)	)	PUNCT
efajoead-14297	182	21	,	,	PUNCT
efajoead-14297	182	22	suggesting	suggest	VERB
efajoead-14297	182	23	that	that	SCONJ
efajoead-14297	182	24	effective	effective	ADJ
efajoead-14297	182	25	service	service	NOUN
efajoead-14297	182	26	depends	depend	VERB
efajoead-14297	182	27	on	on	ADP
efajoead-14297	182	28	speed	speed	NOUN
efajoead-14297	182	29	as	as	ADV
efajoead-14297	182	30	well	well	ADV
efajoead-14297	182	31	as	as	ADP
efajoead-14297	182	32	emotional	emotional	ADJ
efajoead-14297	182	33	awareness	awareness	NOUN
efajoead-14297	182	34	.	.	PUNCT
efajoead-14297	183	1	in	in	ADP
efajoead-14297	183	2	real	real	ADJ
efajoead-14297	183	3	situations	situation	NOUN
efajoead-14297	183	4	,	,	PUNCT
efajoead-14297	183	5	this	this	PRON
efajoead-14297	183	6	means	mean	VERB
efajoead-14297	183	7	staff	staff	NOUN
efajoead-14297	183	8	training	training	NOUN
efajoead-14297	183	9	should	should	AUX
efajoead-14297	183	10	focus	focus	VERB
efajoead-14297	183	11	on	on	ADP
efajoead-14297	183	12	the	the	DET
efajoead-14297	183	13	adaptation	adaptation	NOUN
efajoead-14297	183	14	of	of	ADP
efajoead-14297	183	15	the	the	DET
efajoead-14297	183	16	way	way	NOUN
efajoead-14297	183	17	they	they	PRON
efajoead-14297	183	18	speak	speak	VERB
efajoead-14297	183	19	.	.	PUNCT
efajoead-14297	184	1	it	it	PRON
efajoead-14297	184	2	assembles	assemble	VERB
efajoead-14297	184	3	various	various	ADJ
efajoead-14297	184	4	guest	guest	NOUN
efajoead-14297	184	5	expectations	expectation	NOUN
efajoead-14297	184	6	rather	rather	ADV
efajoead-14297	184	7	than	than	ADP
efajoead-14297	184	8	prioritizing	prioritize	VERB
efajoead-14297	184	9	one	one	NUM
efajoead-14297	184	10	approach	approach	NOUN
efajoead-14297	184	11	only	only	ADV
efajoead-14297	184	12	.	.	PUNCT
efajoead-14297	185	1	these	these	DET
efajoead-14297	185	2	results	result	NOUN
efajoead-14297	185	3	complement	complement	VERB
efajoead-14297	185	4	the	the	DET
efajoead-14297	185	5	ongoing	ongoing	ADJ
efajoead-14297	185	6	debates	debate	NOUN
efajoead-14297	185	7	in	in	ADP
efajoead-14297	185	8	pragmatics	pragmatic	NOUN
efajoead-14297	185	9	and	and	CCONJ
efajoead-14297	185	10	sociolinguistics	sociolinguistic	NOUN
efajoead-14297	185	11	.	.	PUNCT
efajoead-14297	186	1	according	accord	VERB
efajoead-14297	186	2	to	to	ADP
efajoead-14297	186	3	the	the	DET
efajoead-14297	186	4	data	datum	NOUN
efajoead-14297	186	5	,	,	PUNCT
efajoead-14297	186	6	gendered	gendere	VERB
efajoead-14297	186	7	speech	speech	NOUN
efajoead-14297	186	8	in	in	ADP
efajoead-14297	186	9	hospitality	hospitality	NOUN
efajoead-14297	186	10	is	be	AUX
efajoead-14297	186	11	not	not	PART
efajoead-14297	186	12	natural	natural	ADJ
efajoead-14297	186	13	but	but	CCONJ
efajoead-14297	186	14	precisely	precisely	ADV
efajoead-14297	186	15	ingrained	ingrain	VERB
efajoead-14297	186	16	from	from	ADP
efajoead-14297	186	17	social	social	ADJ
efajoead-14297	186	18	rules	rule	NOUN
efajoead-14297	186	19	,	,	PUNCT
efajoead-14297	186	20	workplace	workplace	NOUN
efajoead-14297	186	21	demands	demand	NOUN
efajoead-14297	186	22	,	,	PUNCT
efajoead-14297	186	23	or	or	CCONJ
efajoead-14297	186	24	particular	particular	ADJ
efajoead-14297	186	25	circumstances	circumstance	NOUN
efajoead-14297	186	26	.	.	PUNCT
efajoead-14297	187	1	litosseliti	litosseliti	INTJ
efajoead-14297	187	2	(	(	PUNCT
efajoead-14297	187	3	2018	2018	NUM
efajoead-14297	187	4	)	)	PUNCT
efajoead-14297	187	5	,	,	PUNCT
efajoead-14297	187	6	schnurr	schnurr	NOUN
efajoead-14297	187	7	&	&	CCONJ
efajoead-14297	187	8	zayts	zayts	PROPN
efajoead-14297	187	9	(	(	PUNCT
efajoead-14297	187	10	2017	2017	NUM
efajoead-14297	187	11	)	)	PUNCT
efajoead-14297	187	12	,	,	PUNCT
efajoead-14297	187	13	as	as	ADV
efajoead-14297	187	14	well	well	ADV
efajoead-14297	187	15	as	as	ADP
efajoead-14297	187	16	holmes	holmes	PROPN
efajoead-14297	187	17	&	&	CCONJ
efajoead-14297	187	18	marra	marra	PROPN
efajoead-14297	187	19	(	(	PUNCT
efajoead-14297	187	20	2021	2021	NUM
efajoead-14297	187	21	)	)	PUNCT
efajoead-14297	187	22	support	support	VERB
efajoead-14297	187	23	this	this	DET
efajoead-14297	187	24	argument	argument	NOUN
efajoead-14297	187	25	.	.	PUNCT
efajoead-14297	188	1	they	they	PRON
efajoead-14297	188	2	argue	argue	VERB
efajoead-14297	188	3	that	that	SCONJ
efajoead-14297	188	4	communication	communication	NOUN
efajoead-14297	188	5	at	at	ADP
efajoead-14297	188	6	work	work	NOUN
efajoead-14297	188	7	must	must	AUX
efajoead-14297	188	8	be	be	AUX
efajoead-14297	188	9	studied	study	VERB
efajoead-14297	188	10	through	through	ADP
efajoead-14297	188	11	cultural	cultural	ADJ
efajoead-14297	188	12	and	and	CCONJ
efajoead-14297	188	13	structural	structural	ADJ
efajoead-14297	188	14	lenses	lense	NOUN
efajoead-14297	188	15	.	.	PUNCT
efajoead-14297	189	1	differences	difference	NOUN
efajoead-14297	189	2	between	between	ADP
efajoead-14297	189	3	men	man	NOUN
efajoead-14297	189	4	and	and	CCONJ
efajoead-14297	189	5	women	woman	NOUN
efajoead-14297	189	6	staff	staff	NOUN
efajoead-14297	189	7	here	here	ADV
efajoead-14297	189	8	depended	depend	VERB
efajoead-14297	189	9	on	on	ADP
efajoead-14297	189	10	guest	guest	NOUN
efajoead-14297	189	11	types	type	NOUN
efajoead-14297	189	12	business	business	NOUN
efajoead-14297	189	13	travelers	traveler	NOUN
efajoead-14297	189	14	compared	compare	VERB
efajoead-14297	189	15	to	to	ADP
efajoead-14297	189	16	tourists	tourist	NOUN
efajoead-14297	189	17	as	as	ADV
efajoead-14297	189	18	well	well	ADV
efajoead-14297	189	19	as	as	ADP
efajoead-14297	189	20	situation	situation	NOUN
efajoead-14297	189	21	type	type	NOUN
efajoead-14297	189	22	:	:	PUNCT
efajoead-14297	189	23	standard	standard	ADJ
efajoead-14297	189	24	arrivals	arrival	NOUN
efajoead-14297	189	25	contrasted	contrast	VERB
efajoead-14297	189	26	with	with	ADP
efajoead-14297	189	27	complaints	complaint	NOUN
efajoead-14297	189	28	.	.	PUNCT
efajoead-14297	190	1	such	such	ADJ
efajoead-14297	190	2	shifts	shift	NOUN
efajoead-14297	190	3	align	align	VERB
efajoead-14297	190	4	with	with	ADP
efajoead-14297	190	5	mills	mill	NOUN
efajoead-14297	190	6	’	'	PUNCT
efajoead-14297	190	7	(	(	PUNCT
efajoead-14297	190	8	2003	2003	NUM
efajoead-14297	190	9	)	)	PUNCT
efajoead-14297	190	10	view	view	NOUN
efajoead-14297	190	11	since	since	SCONJ
efajoead-14297	190	12	service	service	NOUN
efajoead-14297	190	13	talk	talk	NOUN
efajoead-14297	190	14	is	be	AUX
efajoead-14297	190	15	shaped	shape	VERB
efajoead-14297	190	16	by	by	ADP
efajoead-14297	190	17	gender	gender	NOUN
efajoead-14297	190	18	dynamics	dynamic	NOUN
efajoead-14297	190	19	alongside	alongside	ADP
efajoead-14297	190	20	organizational	organizational	ADJ
efajoead-14297	190	21	control	control	NOUN
efajoead-14297	190	22	.	.	PUNCT
efajoead-14297	191	1	desti	desti	PROPN
efajoead-14297	191	2	wulan	wulan	VERB
efajoead-14297	191	3	dari	dari	PROPN
efajoead-14297	191	4	et	et	PROPN
efajoead-14297	191	5	al	al	PROPN
efajoead-14297	191	6	.	.	PROPN
efajoead-14297	191	7	,	,	PUNCT
efajoead-14297	191	8	2025	2025	NUM
efajoead-14297	191	9	politeness	politeness	ADJ
efajoead-14297	191	10	strategies	strategy	NOUN
efajoead-14297	191	11	and	and	CCONJ
efajoead-14297	191	12	gendered	gendere	VERB
efajoead-14297	191	13	language	language	NOUN
efajoead-14297	191	14	use	use	NOUN
efajoead-14297	191	15	in	in	ADP
efajoead-14297	191	16	hospitality	hospitality	NOUN
efajoead-14297	191	17	discourse	discourse	NOUN
efajoead-14297	191	18	:	:	PUNCT
efajoead-14297	191	19	a	a	DET
efajoead-14297	191	20	case	case	NOUN
efajoead-14297	191	21	study	study	NOUN
efajoead-14297	191	22	of	of	ADP
efajoead-14297	191	23	ibis	ibis	ADJ
efajoead-14297	191	24	styles	style	NOUN
efajoead-14297	191	25	hotel	hotel	NOUN
efajoead-14297	191	26	in	in	ADP
efajoead-14297	191	27	jakarta	jakarta	PROPN
efajoead-14297	191	28	245	245	NUM
efajoead-14297	191	29	|	|	ADV
efajoead-14297	191	30	vol.9	vol.9	PROPN
efajoead-14297	191	31	,	,	PUNCT
efajoead-14297	191	32	no	no	INTJ
efajoead-14297	191	33	.	.	NOUN
efajoead-14297	191	34	2	2	NUM
efajoead-14297	191	35	,	,	PUNCT
efajoead-14297	191	36	2025	2025	NUM
efajoead-14297	191	37	(	(	PUNCT
efajoead-14297	191	38	237	237	NUM
efajoead-14297	191	39	-	-	SYM
efajoead-14297	191	40	248	248	NUM
efajoead-14297	191	41	)	)	PUNCT
efajoead-14297	191	42	in	in	ADP
efajoead-14297	191	43	sum	sum	NOUN
efajoead-14297	191	44	,	,	PUNCT
efajoead-14297	191	45	results	result	NOUN
efajoead-14297	191	46	show	show	VERB
efajoead-14297	191	47	how	how	SCONJ
efajoead-14297	191	48	men	man	NOUN
efajoead-14297	191	49	’s	’s	X
efajoead-14297	191	50	and	and	CCONJ
efajoead-14297	191	51	women	woman	NOUN
efajoead-14297	191	52	’s	’s	PART
efajoead-14297	191	53	ways	way	NOUN
efajoead-14297	191	54	of	of	ADP
efajoead-14297	191	55	communicating	communicate	VERB
efajoead-14297	191	56	support	support	NOUN
efajoead-14297	191	57	better	well	ADJ
efajoead-14297	191	58	guest	guest	NOUN
efajoead-14297	191	59	outcomes	outcome	NOUN
efajoead-14297	191	60	.	.	PUNCT
efajoead-14297	192	1	the	the	DET
efajoead-14297	192	2	male	male	ADJ
efajoead-14297	192	3	staff	staff	NOUN
efajoead-14297	192	4	tend	tend	VERB
efajoead-14297	192	5	to	to	PART
efajoead-14297	192	6	focus	focus	VERB
efajoead-14297	192	7	on	on	ADP
efajoead-14297	192	8	unambiguous	unambiguous	ADJ
efajoead-14297	192	9	,	,	PUNCT
efajoead-14297	192	10	quick	quick	ADJ
efajoead-14297	192	11	,	,	PUNCT
efajoead-14297	192	12	and	and	CCONJ
efajoead-14297	192	13	helpful	helpful	ADJ
efajoead-14297	192	14	solutions	solution	NOUN
efajoead-14297	192	15	during	during	ADP
efajoead-14297	192	16	busy	busy	ADJ
efajoead-14297	192	17	periods	period	NOUN
efajoead-14297	192	18	.	.	PUNCT
efajoead-14297	193	1	women	woman	NOUN
efajoead-14297	193	2	often	often	ADV
efajoead-14297	193	3	use	use	VERB
efajoead-14297	193	4	warmth	warmth	NOUN
efajoead-14297	193	5	and	and	CCONJ
efajoead-14297	193	6	connection	connection	NOUN
efajoead-14297	193	7	to	to	PART
efajoead-14297	193	8	build	build	VERB
efajoead-14297	193	9	comfort	comfort	NOUN
efajoead-14297	193	10	.	.	PUNCT
efajoead-14297	194	1	neither	neither	DET
efajoead-14297	194	2	method	method	NOUN
efajoead-14297	194	3	works	work	VERB
efajoead-14297	194	4	best	well	ADV
efajoead-14297	194	5	alone	alone	ADV
efajoead-14297	194	6	;	;	PUNCT
efajoead-14297	194	7	combining	combine	VERB
efajoead-14297	194	8	both	both	PRON
efajoead-14297	194	9	improves	improve	VERB
efajoead-14297	194	10	overall	overall	ADJ
efajoead-14297	194	11	service	service	NOUN
efajoead-14297	194	12	quality	quality	NOUN
efajoead-14297	194	13	.	.	PUNCT
efajoead-14297	195	1	in	in	ADP
efajoead-14297	195	2	real	real	ADJ
efajoead-14297	195	3	settings	setting	NOUN
efajoead-14297	195	4	,	,	PUNCT
efajoead-14297	195	5	hotels	hotel	NOUN
efajoead-14297	195	6	should	should	AUX
efajoead-14297	195	7	offer	offer	VERB
efajoead-14297	195	8	skill	skill	NOUN
efajoead-14297	195	9	-	-	PUNCT
efajoead-14297	195	10	building	building	NOUN
efajoead-14297	195	11	that	that	PRON
efajoead-14297	195	12	helps	help	VERB
efajoead-14297	195	13	employees	employee	NOUN
efajoead-14297	195	14	adjust	adjust	VERB
efajoead-14297	195	15	their	their	PRON
efajoead-14297	195	16	tone	tone	NOUN
efajoead-14297	195	17	and	and	CCONJ
efajoead-14297	195	18	style	style	NOUN
efajoead-14297	195	19	based	base	VERB
efajoead-14297	195	20	on	on	ADP
efajoead-14297	195	21	guest	guest	NOUN
efajoead-14297	195	22	needs	need	NOUN
efajoead-14297	195	23	.	.	PUNCT
efajoead-14297	196	1	future	future	ADJ
efajoead-14297	196	2	work	work	NOUN
efajoead-14297	196	3	should	should	AUX
efajoead-14297	196	4	use	use	VERB
efajoead-14297	196	5	more	more	ADV
efajoead-14297	196	6	diverse	diverse	ADJ
efajoead-14297	196	7	groups	group	NOUN
efajoead-14297	196	8	,	,	PUNCT
efajoead-14297	196	9	involve	involve	VERB
efajoead-14297	196	10	staff	staff	NOUN
efajoead-14297	196	11	from	from	ADP
efajoead-14297	196	12	different	different	ADJ
efajoead-14297	196	13	hotel	hotel	NOUN
efajoead-14297	196	14	areas	area	NOUN
efajoead-14297	196	15	,	,	PUNCT
efajoead-14297	196	16	while	while	SCONJ
efajoead-14297	196	17	also	also	ADV
efajoead-14297	196	18	looking	look	VERB
efajoead-14297	196	19	into	into	ADP
efajoead-14297	196	20	culture	culture	NOUN
efajoead-14297	196	21	or	or	CCONJ
efajoead-14297	196	22	online	online	ADJ
efajoead-14297	196	23	interactions	interaction	NOUN
efajoead-14297	196	24	(	(	PUNCT
efajoead-14297	196	25	park	park	NOUN
efajoead-14297	196	26	&	&	CCONJ
efajoead-14297	196	27	kim	kim	PROPN
efajoead-14297	196	28	,	,	PUNCT
efajoead-14297	196	29	2020	2020	NUM
efajoead-14297	196	30	;	;	PUNCT
efajoead-14297	196	31	kim	kim	PROPN
efajoead-14297	196	32	&	&	CCONJ
efajoead-14297	196	33	kang	kang	PROPN
efajoead-14297	196	34	,	,	PUNCT
efajoead-14297	196	35	2021	2021	NUM
efajoead-14297	196	36	)	)	PUNCT
efajoead-14297	196	37	.	.	PUNCT
efajoead-14297	197	1	these	these	DET
efajoead-14297	197	2	efforts	effort	NOUN
efajoead-14297	197	3	could	could	AUX
efajoead-14297	197	4	clarify	clarify	VERB
efajoead-14297	197	5	how	how	SCONJ
efajoead-14297	197	6	courtesy	courtesy	NOUN
efajoead-14297	197	7	and	and	CCONJ
efajoead-14297	197	8	gender	gender	NOUN
efajoead-14297	197	9	-	-	PUNCT
efajoead-14297	197	10	related	relate	VERB
efajoead-14297	197	11	speech	speech	NOUN
efajoead-14297	197	12	affect	affect	VERB
efajoead-14297	197	13	service	service	NOUN
efajoead-14297	197	14	quality	quality	NOUN
efajoead-14297	197	15	within	within	ADP
efajoead-14297	197	16	today	today	NOUN
efajoead-14297	197	17	’s	’s	PART
efajoead-14297	197	18	international	international	ADJ
efajoead-14297	197	19	hospitality	hospitality	NOUN
efajoead-14297	197	20	settings	setting	NOUN
efajoead-14297	197	21	.	.	PUNCT
efajoead-14297	198	1	conclusion	conclusion	NOUN
efajoead-14297	198	2	the	the	DET
efajoead-14297	198	3	present	present	ADJ
efajoead-14297	198	4	research	research	NOUN
efajoead-14297	198	5	sought	seek	VERB
efajoead-14297	198	6	to	to	PART
efajoead-14297	198	7	investigate	investigate	VERB
efajoead-14297	198	8	the	the	DET
efajoead-14297	198	9	influence	influence	NOUN
efajoead-14297	198	10	of	of	ADP
efajoead-14297	198	11	polite	polite	ADJ
efajoead-14297	198	12	expressions	expression	NOUN
efajoead-14297	198	13	and	and	CCONJ
efajoead-14297	198	14	gender	gender	NOUN
efajoead-14297	198	15	-	-	PUNCT
efajoead-14297	198	16	related	relate	VERB
efajoead-14297	198	17	expressive	expressive	ADJ
efajoead-14297	198	18	language	language	NOUN
efajoead-14297	198	19	on	on	ADP
efajoead-14297	198	20	interactions	interaction	NOUN
efajoead-14297	198	21	of	of	ADP
efajoead-14297	198	22	hotel	hotel	NOUN
efajoead-14297	198	23	workers	worker	NOUN
efajoead-14297	198	24	in	in	ADP
efajoead-14297	198	25	a	a	DET
efajoead-14297	198	26	hotel	hotel	NOUN
efajoead-14297	198	27	ibis	ibis	NOUN
efajoead-14297	198	28	styles	style	NOUN
efajoead-14297	198	29	jakarta	jakarta	PROPN
efajoead-14297	198	30	mangga	mangga	PROPN
efajoead-14297	198	31	dua	dua	PROPN
efajoead-14297	198	32	square	square	PROPN
efajoead-14297	198	33	.	.	PUNCT
efajoead-14297	199	1	the	the	DET
efajoead-14297	199	2	findings	finding	NOUN
efajoead-14297	199	3	revealed	reveal	VERB
efajoead-14297	199	4	that	that	SCONJ
efajoead-14297	199	5	both	both	CCONJ
efajoead-14297	199	6	male	male	ADJ
efajoead-14297	199	7	and	and	CCONJ
efajoead-14297	199	8	female	female	ADJ
efajoead-14297	199	9	employees	employee	NOUN
efajoead-14297	199	10	are	be	AUX
efajoead-14297	199	11	instrumental	instrumental	ADJ
efajoead-14297	199	12	in	in	ADP
efajoead-14297	199	13	the	the	DET
efajoead-14297	199	14	quality	quality	NOUN
efajoead-14297	199	15	of	of	ADP
efajoead-14297	199	16	service	service	NOUN
efajoead-14297	199	17	,	,	PUNCT
efajoead-14297	199	18	as	as	SCONJ
efajoead-14297	199	19	each	each	DET
efajoead-14297	199	20	conversational	conversational	ADJ
efajoead-14297	199	21	style	style	NOUN
efajoead-14297	199	22	has	have	VERB
efajoead-14297	199	23	unique	unique	ADJ
efajoead-14297	199	24	advantages	advantage	NOUN
efajoead-14297	199	25	that	that	PRON
efajoead-14297	199	26	enhance	enhance	VERB
efajoead-14297	199	27	the	the	DET
efajoead-14297	199	28	customer	customer	NOUN
efajoead-14297	199	29	’s	’s	PART
efajoead-14297	199	30	experience	experience	NOUN
efajoead-14297	199	31	.	.	PUNCT
efajoead-14297	200	1	satisfied	satisfied	ADJ
efajoead-14297	200	2	ibis	ibis	ADJ
efajoead-14297	200	3	styles	style	NOUN
efajoead-14297	200	4	jakarta	jakarta	PROPN
efajoead-14297	200	5	mangga	mangga	PROPN
efajoead-14297	200	6	dua	dua	PROPN
efajoead-14297	200	7	square	square	PROPN
efajoead-14297	200	8	visitors	visitor	NOUN
efajoead-14297	200	9	reported	report	VERB
efajoead-14297	200	10	that	that	SCONJ
efajoead-14297	200	11	male	male	ADJ
efajoead-14297	200	12	staff	staff	NOUN
efajoead-14297	200	13	are	be	AUX
efajoead-14297	200	14	more	more	ADV
efajoead-14297	200	15	likely	likely	ADJ
efajoead-14297	200	16	to	to	PART
efajoead-14297	200	17	deliver	deliver	VERB
efajoead-14297	200	18	clear	clear	ADJ
efajoead-14297	200	19	,	,	PUNCT
efajoead-14297	200	20	organized	organized	ADJ
efajoead-14297	200	21	responses	response	NOUN
efajoead-14297	200	22	in	in	ADP
efajoead-14297	200	23	high	high	ADJ
efajoead-14297	200	24	-	-	PUNCT
efajoead-14297	200	25	stress	stress	NOUN
efajoead-14297	200	26	situations	situation	NOUN
efajoead-14297	200	27	;	;	PUNCT
efajoead-14297	200	28	female	female	ADJ
efajoead-14297	200	29	team	team	NOUN
efajoead-14297	200	30	members	member	NOUN
efajoead-14297	200	31	,	,	PUNCT
efajoead-14297	200	32	in	in	ADP
efajoead-14297	200	33	turn	turn	NOUN
efajoead-14297	200	34	,	,	PUNCT
efajoead-14297	200	35	are	be	AUX
efajoead-14297	200	36	credited	credit	VERB
efajoead-14297	200	37	with	with	ADP
efajoead-14297	200	38	friendliness	friendliness	ADJ
efajoead-14297	200	39	,	,	PUNCT
efajoead-14297	200	40	attentiveness	attentiveness	NOUN
efajoead-14297	200	41	,	,	PUNCT
efajoead-14297	200	42	and	and	CCONJ
efajoead-14297	200	43	the	the	DET
efajoead-14297	200	44	creation	creation	NOUN
efajoead-14297	200	45	of	of	ADP
efajoead-14297	200	46	homely	homely	ADJ
efajoead-14297	200	47	atmospheres	atmosphere	NOUN
efajoead-14297	200	48	.	.	PUNCT
efajoead-14297	201	1	rather	rather	ADV
efajoead-14297	201	2	than	than	ADP
efajoead-14297	201	3	approach	approach	VERB
efajoead-14297	201	4	one	one	NUM
efajoead-14297	201	5	or	or	CCONJ
efajoead-14297	201	6	the	the	DET
efajoead-14297	201	7	other	other	ADJ
efajoead-14297	201	8	style	style	NOUN
efajoead-14297	201	9	as	as	ADP
efajoead-14297	201	10	superior	superior	ADJ
efajoead-14297	201	11	,	,	PUNCT
efajoead-14297	201	12	however	however	ADV
efajoead-14297	201	13	,	,	PUNCT
efajoead-14297	201	14	this	this	DET
efajoead-14297	201	15	analysis	analysis	NOUN
efajoead-14297	201	16	indicates	indicate	VERB
efajoead-14297	201	17	that	that	SCONJ
efajoead-14297	201	18	these	these	DET
efajoead-14297	201	19	styles	style	NOUN
efajoead-14297	201	20	are	be	AUX
efajoead-14297	201	21	most	most	ADV
efajoead-14297	201	22	effective	effective	ADJ
efajoead-14297	201	23	when	when	SCONJ
efajoead-14297	201	24	they	they	PRON
efajoead-14297	201	25	function	function	VERB
efajoead-14297	201	26	together	together	ADV
efajoead-14297	201	27	to	to	PART
efajoead-14297	201	28	facilitate	facilitate	VERB
efajoead-14297	201	29	some	some	DET
efajoead-14297	201	30	strong	strong	ADJ
efajoead-14297	201	31	overall	overall	ADJ
efajoead-14297	201	32	results	result	NOUN
efajoead-14297	201	33	.	.	PUNCT
efajoead-14297	202	1	linguistic	linguistic	ADJ
efajoead-14297	202	2	awareness	awareness	NOUN
efajoead-14297	202	3	and	and	CCONJ
efajoead-14297	202	4	tolerance	tolerance	NOUN
efajoead-14297	202	5	are	be	AUX
efajoead-14297	202	6	of	of	ADP
efajoead-14297	202	7	utmost	utmost	ADJ
efajoead-14297	202	8	importance	importance	NOUN
efajoead-14297	202	9	in	in	ADP
efajoead-14297	202	10	the	the	DET
efajoead-14297	202	11	service	service	NOUN
efajoead-14297	202	12	industry	industry	NOUN
efajoead-14297	202	13	.	.	PUNCT
efajoead-14297	203	1	by	by	ADP
efajoead-14297	203	2	facilitating	facilitate	VERB
efajoead-14297	203	3	workers	worker	NOUN
efajoead-14297	203	4	’	’	PART
efajoead-14297	203	5	understanding	understanding	NOUN
efajoead-14297	203	6	of	of	ADP
efajoead-14297	203	7	various	various	ADJ
efajoead-14297	203	8	types	type	NOUN
efajoead-14297	203	9	of	of	ADP
efajoead-14297	203	10	communication	communication	NOUN
efajoead-14297	203	11	skills	skill	NOUN
efajoead-14297	203	12	,	,	PUNCT
efajoead-14297	203	13	and	and	CCONJ
efajoead-14297	203	14	by	by	ADP
efajoead-14297	203	15	introducing	introduce	VERB
efajoead-14297	203	16	convenient	convenient	ADJ
efajoead-14297	203	17	training	training	NOUN
efajoead-14297	203	18	styles	style	NOUN
efajoead-14297	203	19	for	for	ADP
efajoead-14297	203	20	delivering	deliver	VERB
efajoead-14297	203	21	training	training	NOUN
efajoead-14297	203	22	content	content	NOUN
efajoead-14297	203	23	,	,	PUNCT
efajoead-14297	203	24	a	a	DET
efajoead-14297	203	25	spirit	spirit	NOUN
efajoead-14297	203	26	of	of	ADP
efajoead-14297	203	27	customer	customer	NOUN
efajoead-14297	203	28	service	service	NOUN
efajoead-14297	203	29	that	that	PRON
efajoead-14297	203	30	increases	increase	VERB
efajoead-14297	203	31	customer	customer	NOUN
efajoead-14297	203	32	satisfaction	satisfaction	NOUN
efajoead-14297	203	33	can	can	AUX
efajoead-14297	203	34	be	be	AUX
efajoead-14297	203	35	enhanced	enhance	VERB
efajoead-14297	203	36	in	in	ADP
efajoead-14297	203	37	the	the	DET
efajoead-14297	203	38	hospitality	hospitality	NOUN
efajoead-14297	203	39	industry	industry	NOUN
efajoead-14297	203	40	.	.	PUNCT
efajoead-14297	204	1	over	over	ADP
efajoead-14297	204	2	time	time	NOUN
efajoead-14297	204	3	,	,	PUNCT
efajoead-14297	204	4	this	this	DET
efajoead-14297	204	5	study	study	NOUN
efajoead-14297	204	6	demonstrates	demonstrate	VERB
efajoead-14297	204	7	how	how	SCONJ
efajoead-14297	204	8	accepting	accept	VERB
efajoead-14297	204	9	different	different	ADJ
efajoead-14297	204	10	languages	language	NOUN
efajoead-14297	204	11	of	of	ADP
efajoead-14297	204	12	communication	communication	NOUN
efajoead-14297	204	13	enriches	enrich	VERB
efajoead-14297	204	14	employee	employee	NOUN
efajoead-14297	204	15	-	-	PUNCT
efajoead-14297	204	16	guest	guest	NOUN
efajoead-14297	204	17	encounters	encounter	NOUN
efajoead-14297	204	18	and	and	CCONJ
efajoead-14297	204	19	facilitates	facilitate	VERB
efajoead-14297	204	20	the	the	DET
efajoead-14297	204	21	development	development	NOUN
efajoead-14297	204	22	of	of	ADP
efajoead-14297	204	23	services	service	NOUN
efajoead-14297	204	24	more	more	ADV
efajoead-14297	204	25	conducive	conducive	ADJ
efajoead-14297	204	26	to	to	ADP
efajoead-14297	204	27	guest	guest	NOUN
efajoead-14297	204	28	preferences	preference	NOUN
efajoead-14297	204	29	.	.	PUNCT
efajoead-14297	205	1	acknowledgement	acknowledgement	NOUN
efajoead-14297	205	2	the	the	DET
efajoead-14297	205	3	authors	author	NOUN
efajoead-14297	205	4	would	would	AUX
efajoead-14297	205	5	like	like	VERB
efajoead-14297	205	6	to	to	PART
efajoead-14297	205	7	express	express	VERB
efajoead-14297	205	8	their	their	PRON
efajoead-14297	205	9	sincere	sincere	ADJ
efajoead-14297	205	10	gratitude	gratitude	NOUN
efajoead-14297	205	11	to	to	AUX
efajoead-14297	205	12	universitas	universita	NOUN
efajoead-14297	205	13	sriwijaya	sriwijaya	NOUN
efajoead-14297	205	14	and	and	CCONJ
efajoead-14297	205	15	universitas	universitas	PROPN
efajoead-14297	205	16	bina	bina	PROPN
efajoead-14297	205	17	darma	darma	PROPN
efajoead-14297	205	18	for	for	ADP
efajoead-14297	205	19	their	their	PRON
efajoead-14297	205	20	continuous	continuous	ADJ
efajoead-14297	205	21	support	support	NOUN
efajoead-14297	205	22	and	and	CCONJ
efajoead-14297	205	23	for	for	ADP
efajoead-14297	205	24	providing	provide	VERB
efajoead-14297	205	25	the	the	DET
efajoead-14297	205	26	academic	academic	ADJ
efajoead-14297	205	27	facilities	facility	NOUN
efajoead-14297	205	28	and	and	CCONJ
efajoead-14297	205	29	guidance	guidance	NOUN
efajoead-14297	205	30	that	that	PRON
efajoead-14297	205	31	made	make	VERB
efajoead-14297	205	32	this	this	DET
efajoead-14297	205	33	research	research	NOUN
efajoead-14297	205	34	possible	possible	ADJ
efajoead-14297	205	35	.	.	PUNCT
efajoead-14297	206	1	they	they	PRON
efajoead-14297	206	2	contributed	contribute	VERB
efajoead-14297	206	3	significantly	significantly	ADV
efajoead-14297	206	4	in	in	ADP
efajoead-14297	206	5	developing	develop	VERB
efajoead-14297	206	6	and	and	CCONJ
efajoead-14297	206	7	completing	complete	VERB
efajoead-14297	206	8	this	this	DET
efajoead-14297	206	9	research	research	NOUN
efajoead-14297	206	10	.	.	PUNCT
efajoead-14297	207	1	the	the	DET
efajoead-14297	207	2	authors	author	NOUN
efajoead-14297	207	3	also	also	ADV
efajoead-14297	207	4	extend	extend	VERB
efajoead-14297	207	5	their	their	PRON
efajoead-14297	207	6	sincere	sincere	ADJ
efajoead-14297	207	7	gratitude	gratitude	NOUN
efajoead-14297	207	8	to	to	ADP
efajoead-14297	207	9	hotel	hotel	NOUN
efajoead-14297	207	10	ibis	ibis	NOUN
efajoead-14297	207	11	styles	style	NOUN
efajoead-14297	207	12	jakarta	jakarta	PROPN
efajoead-14297	207	13	mangga	mangga	PROPN
efajoead-14297	207	14	dua	dua	PROPN
efajoead-14297	207	15	square	square	PROPN
efajoead-14297	207	16	management	management	PROPN
efajoead-14297	207	17	and	and	CCONJ
efajoead-14297	207	18	staff	staff	NOUN
efajoead-14297	207	19	,	,	PUNCT
efajoead-14297	207	20	who	who	PRON
efajoead-14297	207	21	generously	generously	ADV
efajoead-14297	207	22	participated	participate	VERB
efajoead-14297	207	23	in	in	ADP
efajoead-14297	207	24	this	this	DET
efajoead-14297	207	25	research	research	NOUN
efajoead-14297	207	26	.	.	PUNCT
efajoead-14297	208	1	their	their	PRON
efajoead-14297	208	2	cooperation	cooperation	NOUN
efajoead-14297	208	3	,	,	PUNCT
efajoead-14297	208	4	openness	openness	NOUN
efajoead-14297	208	5	,	,	PUNCT
efajoead-14297	208	6	and	and	CCONJ
efajoead-14297	208	7	willingness	willingness	NOUN
efajoead-14297	208	8	to	to	PART
efajoead-14297	208	9	share	share	VERB
efajoead-14297	208	10	their	their	PRON
efajoead-14297	208	11	professional	professional	ADJ
efajoead-14297	208	12	experiences	experience	NOUN
efajoead-14297	208	13	enabled	enable	VERB
efajoead-14297	208	14	the	the	DET
efajoead-14297	208	15	researchers	researcher	NOUN
efajoead-14297	208	16	to	to	PART
efajoead-14297	208	17	gain	gain	VERB
efajoead-14297	208	18	the	the	DET
efajoead-14297	208	19	valuable	valuable	ADJ
efajoead-14297	208	20	data	datum	NOUN
efajoead-14297	208	21	and	and	CCONJ
efajoead-14297	208	22	comprehensions	comprehension	NOUN
efajoead-14297	208	23	that	that	PRON
efajoead-14297	208	24	were	be	AUX
efajoead-14297	208	25	crucial	crucial	ADJ
efajoead-14297	208	26	to	to	ADP
efajoead-14297	208	27	the	the	DET
efajoead-14297	208	28	success	success	NOUN
efajoead-14297	208	29	of	of	ADP
efajoead-14297	208	30	this	this	DET
efajoead-14297	208	31	research	research	NOUN
efajoead-14297	208	32	.	.	PUNCT
efajoead-14297	209	1	references	reference	NOUN
efajoead-14297	209	2	al	al	PROPN
efajoead-14297	209	3	shlool	shlool	PROPN
efajoead-14297	209	4	,	,	PUNCT
efajoead-14297	209	5	s.	s.	PROPN
efajoead-14297	209	6	s.	s.	PROPN
efajoead-14297	209	7	(	(	PUNCT
efajoead-14297	209	8	2020	2020	NUM
efajoead-14297	209	9	)	)	PUNCT
efajoead-14297	209	10	.	.	PUNCT
efajoead-14297	210	1	politeness	politeness	ADJ
efajoead-14297	210	2	strategies	strategy	NOUN
efajoead-14297	210	3	in	in	ADP
efajoead-14297	210	4	hotel	hotel	NOUN
efajoead-14297	210	5	customer	customer	NOUN
efajoead-14297	210	6	service	service	NOUN
efajoead-14297	210	7	emails	email	NOUN
efajoead-14297	210	8	.	.	PUNCT
efajoead-14297	211	1	international	international	ADJ
efajoead-14297	211	2	journal	journal	PROPN
efajoead-14297	211	3	of	of	ADP
efajoead-14297	211	4	hospitality	hospitality	PROPN
efajoead-14297	211	5	management	management	NOUN
efajoead-14297	211	6	,	,	PUNCT
efajoead-14297	211	7	85	85	NUM
efajoead-14297	211	8	,	,	PUNCT
efajoead-14297	211	9	102348	102348	NUM
efajoead-14297	211	10	.	.	PUNCT
efajoead-14297	212	1	https://doi.org/10.1016/j.ijhm.2019.102348	https://doi.org/10.1016/j.ijhm.2019.102348	ADJ
efajoead-14297	212	2	.	.	PUNCT
efajoead-14297	213	1	amankwaa	amankwaa	PROPN
efajoead-14297	213	2	,	,	PUNCT
efajoead-14297	213	3	l.	l.	PROPN
efajoead-14297	213	4	(	(	PUNCT
efajoead-14297	213	5	2016	2016	NUM
efajoead-14297	213	6	)	)	PUNCT
efajoead-14297	213	7	.	.	PUNCT
efajoead-14297	214	1	creating	create	VERB
efajoead-14297	214	2	protocols	protocol	NOUN
efajoead-14297	214	3	for	for	ADP
efajoead-14297	214	4	trustworthiness	trustworthiness	NOUN
efajoead-14297	214	5	in	in	ADP
efajoead-14297	214	6	qualitative	qualitative	ADJ
efajoead-14297	214	7	research	research	NOUN
efajoead-14297	214	8	.	.	PUNCT
efajoead-14297	215	1	journal	journal	NOUN
efajoead-14297	215	2	of	of	ADP
efajoead-14297	215	3	cultural	cultural	ADJ
efajoead-14297	215	4	diversity	diversity	NOUN
efajoead-14297	215	5	,	,	PUNCT
efajoead-14297	215	6	23(3	23(3	NUM
efajoead-14297	215	7	)	)	PUNCT
efajoead-14297	215	8	,	,	PUNCT
efajoead-14297	215	9	121–127	121–127	NUM
efajoead-14297	215	10	.	.	PUNCT
efajoead-14297	216	1	beiza	beiza	NOUN
efajoead-14297	216	2	,	,	PUNCT
efajoead-14297	216	3	a.	a.	NOUN
efajoead-14297	216	4	,	,	PUNCT
efajoead-14297	216	5	maneethai	maneethai	PROPN
efajoead-14297	216	6	,	,	PUNCT
efajoead-14297	216	7	d.	d.	PROPN
efajoead-14297	216	8	,	,	PUNCT
efajoead-14297	216	9	&	&	CCONJ
efajoead-14297	216	10	madera	madera	PROPN
efajoead-14297	216	11	,	,	PUNCT
efajoead-14297	216	12	j.	j.	PROPN
efajoead-14297	216	13	m.	m.	PROPN
efajoead-14297	216	14	(	(	PUNCT
efajoead-14297	216	15	2024	2024	NUM
efajoead-14297	216	16	)	)	PUNCT
efajoead-14297	216	17	.	.	PUNCT
efajoead-14297	217	1	how	how	SCONJ
efajoead-14297	217	2	gendered	gendere	VERB
efajoead-14297	217	3	language	language	NOUN
efajoead-14297	217	4	emerges	emerge	VERB
efajoead-14297	217	5	in	in	ADP
efajoead-14297	217	6	applicant	applicant	ADJ
efajoead-14297	217	7	materials	material	NOUN
efajoead-14297	217	8	and	and	CCONJ
efajoead-14297	217	9	leadership	leadership	NOUN
efajoead-14297	217	10	descriptions	description	NOUN
efajoead-14297	217	11	in	in	ADP
efajoead-14297	217	12	the	the	DET
efajoead-14297	217	13	hospitality	hospitality	NOUN
efajoead-14297	217	14	industry	industry	NOUN
efajoead-14297	217	15	:	:	PUNCT
efajoead-14297	217	16	a	a	DET
efajoead-14297	217	17	text	text	NOUN
efajoead-14297	217	18	analysis	analysis	NOUN
efajoead-14297	217	19	study	study	NOUN
efajoead-14297	217	20	.	.	PUNCT
efajoead-14297	218	1	international	international	ADJ
efajoead-14297	218	2	journal	journal	PROPN
efajoead-14297	218	3	of	of	ADP
efajoead-14297	218	4	hospitality	hospitality	PROPN
efajoead-14297	218	5	management	management	NOUN
efajoead-14297	218	6	,	,	PUNCT
efajoead-14297	218	7	120	120	NUM
efajoead-14297	218	8	,	,	PUNCT
efajoead-14297	218	9	1	1	NUM
efajoead-14297	218	10	-	-	SYM
efajoead-14297	218	11	10	10	NUM
efajoead-14297	218	12	.	.	PUNCT
efajoead-14297	219	1	https://doi.org/https://doi.org/10.1016/j.ijhm.2024.103756	https://doi.org/https://doi.org/10.1016/j.ijhm.2024.103756	NOUN
efajoead-14297	219	2	.	.	PUNCT
efajoead-14297	220	1	https://doi.org/10.1016/j.ijhm.2019.102348	https://doi.org/10.1016/j.ijhm.2019.102348	ADJ
efajoead-14297	220	2	https://doi.org/https:/doi.org/10.1016/j.ijhm.2024.103756	https://doi.org/https:/doi.org/10.1016/j.ijhm.2024.103756	PROPN
efajoead-14297	220	3	desti	desti	PROPN
efajoead-14297	220	4	wulan	wulan	VERB
efajoead-14297	220	5	dari	dari	PROPN
efajoead-14297	220	6	et	et	PROPN
efajoead-14297	220	7	al	al	PROPN
efajoead-14297	220	8	.	.	PROPN
efajoead-14297	220	9	,	,	PUNCT
efajoead-14297	220	10	2025	2025	NUM
efajoead-14297	220	11	politeness	politeness	ADJ
efajoead-14297	220	12	strategies	strategy	NOUN
efajoead-14297	220	13	and	and	CCONJ
efajoead-14297	220	14	gendered	gendere	VERB
efajoead-14297	220	15	language	language	NOUN
efajoead-14297	220	16	use	use	NOUN
efajoead-14297	220	17	in	in	ADP
efajoead-14297	220	18	hospitality	hospitality	NOUN
efajoead-14297	220	19	discourse	discourse	NOUN
efajoead-14297	220	20	:	:	PUNCT
efajoead-14297	220	21	a	a	DET
efajoead-14297	220	22	case	case	NOUN
efajoead-14297	220	23	study	study	NOUN
efajoead-14297	220	24	of	of	ADP
efajoead-14297	220	25	ibis	ibis	ADJ
efajoead-14297	220	26	styles	style	NOUN
efajoead-14297	220	27	hotel	hotel	NOUN
efajoead-14297	220	28	in	in	ADP
efajoead-14297	220	29	jakarta	jakarta	PROPN
efajoead-14297	220	30	246	246	NUM
efajoead-14297	220	31	|	|	ADV
efajoead-14297	220	32	vol.9	vol.9	PROPN
efajoead-14297	220	33	,	,	PUNCT
efajoead-14297	220	34	no	no	INTJ
efajoead-14297	220	35	.	.	NOUN
efajoead-14297	220	36	2	2	NUM
efajoead-14297	220	37	,	,	PUNCT
efajoead-14297	220	38	2025	2025	NUM
efajoead-14297	220	39	(	(	PUNCT
efajoead-14297	220	40	237	237	NUM
efajoead-14297	220	41	-	-	SYM
efajoead-14297	220	42	248	248	NUM
efajoead-14297	220	43	)	)	PUNCT
efajoead-14297	220	44	braun	braun	NOUN
efajoead-14297	220	45	,	,	PUNCT
efajoead-14297	220	46	v.	v.	PROPN
efajoead-14297	220	47	&	&	CCONJ
efajoead-14297	220	48	clarke	clarke	PROPN
efajoead-14297	220	49	,	,	PUNCT
efajoead-14297	220	50	v.	v.	PROPN
efajoead-14297	220	51	(	(	PUNCT
efajoead-14297	220	52	2019	2019	NUM
efajoead-14297	220	53	)	)	PUNCT
efajoead-14297	220	54	.	.	PUNCT
efajoead-14297	221	1	reflecting	reflect	VERB
efajoead-14297	221	2	on	on	ADP
efajoead-14297	221	3	reflexive	reflexive	ADJ
efajoead-14297	221	4	thematic	thematic	ADJ
efajoead-14297	221	5	analysis	analysis	NOUN
efajoead-14297	221	6	.	.	PUNCT
efajoead-14297	222	1	qualitative	qualitative	ADJ
efajoead-14297	222	2	research	research	NOUN
efajoead-14297	222	3	in	in	ADP
efajoead-14297	222	4	sport	sport	NOUN
efajoead-14297	222	5	,	,	PUNCT
efajoead-14297	222	6	exercise	exercise	NOUN
efajoead-14297	222	7	and	and	CCONJ
efajoead-14297	222	8	health	health	NOUN
efajoead-14297	222	9	,	,	PUNCT
efajoead-14297	222	10	11(4	11(4	NUM
efajoead-14297	222	11	)	)	PUNCT
efajoead-14297	222	12	,	,	PUNCT
efajoead-14297	222	13	589–597	589–597	NUM
efajoead-14297	222	14	.	.	PUNCT
efajoead-14297	223	1	https://doi.org/10.1080/2159676x.2019.1628806	https://doi.org/10.1080/2159676x.2019.1628806	NOUN
efajoead-14297	223	2	.	.	NOUN
efajoead-14297	223	3	brown	brown	PROPN
efajoead-14297	223	4	,	,	PUNCT
efajoead-14297	223	5	p.	p.	PROPN
efajoead-14297	223	6	&	&	CCONJ
efajoead-14297	223	7	levinson	levinson	PROPN
efajoead-14297	223	8	(	(	PUNCT
efajoead-14297	223	9	1987	1987	NUM
efajoead-14297	223	10	)	)	PUNCT
efajoead-14297	223	11	.	.	PUNCT
efajoead-14297	224	1	politeness	politeness	ADJ
efajoead-14297	224	2	:	:	PUNCT
efajoead-14297	224	3	some	some	DET
efajoead-14297	224	4	universals	universal	NOUN
efajoead-14297	224	5	in	in	ADP
efajoead-14297	224	6	language	language	NOUN
efajoead-14297	224	7	usage	usage	NOUN
efajoead-14297	224	8	.	.	PUNCT
efajoead-14297	225	1	cambridge	cambridge	PROPN
efajoead-14297	225	2	university	university	PROPN
efajoead-14297	225	3	press	press	NOUN
efajoead-14297	225	4	.	.	PUNCT
efajoead-14297	226	1	chalke	chalke	PROPN
efajoead-14297	226	2	,	,	PUNCT
efajoead-14297	226	3	a.	a.	PROPN
efajoead-14297	226	4	,	,	PUNCT
efajoead-14297	226	5	cheng	cheng	PROPN
efajoead-14297	226	6	,	,	PUNCT
efajoead-14297	226	7	b.	b.	PROPN
efajoead-14297	226	8	l.	l.	PROPN
efajoead-14297	226	9	,	,	PUNCT
efajoead-14297	226	10	&	&	CCONJ
efajoead-14297	226	11	dent	dent	PROPN
efajoead-14297	226	12	,	,	PUNCT
efajoead-14297	226	13	m.	m.	NOUN
efajoead-14297	226	14	(	(	PUNCT
efajoead-14297	226	15	2025	2025	NUM
efajoead-14297	226	16	)	)	PUNCT
efajoead-14297	226	17	.	.	PUNCT
efajoead-14297	227	1	tales	tale	NOUN
efajoead-14297	227	2	of	of	ADP
efajoead-14297	227	3	luxury	luxury	NOUN
efajoead-14297	227	4	:	:	PUNCT
efajoead-14297	227	5	unveiling	unveil	VERB
efajoead-14297	227	6	gender	gender	NOUN
efajoead-14297	227	7	-	-	PUNCT
efajoead-14297	227	8	based	base	VERB
efajoead-14297	227	9	insights	insight	NOUN
efajoead-14297	227	10	into	into	ADP
efajoead-14297	227	11	hotel	hotel	NOUN
efajoead-14297	227	12	brands	brand	NOUN
efajoead-14297	227	13	’	'	PUNCT
efajoead-14297	227	14	instagram	instagram	PROPN
efajoead-14297	227	15	marketing	marketing	PROPN
efajoead-14297	227	16	.	.	PUNCT
efajoead-14297	228	1	journal	journal	PROPN
efajoead-14297	228	2	of	of	ADP
efajoead-14297	228	3	hospitality	hospitality	NOUN
efajoead-14297	228	4	and	and	CCONJ
efajoead-14297	228	5	tourism	tourism	NOUN
efajoead-14297	228	6	insights	insight	NOUN
efajoead-14297	228	7	,	,	PUNCT
efajoead-14297	228	8	8(2	8(2	NUM
efajoead-14297	228	9	)	)	PUNCT
efajoead-14297	228	10	,	,	PUNCT
efajoead-14297	228	11	420–447	420–447	NUM
efajoead-14297	228	12	.	.	PUNCT
efajoead-14297	229	1	https://doi.org/https://doi.org/10.1108/jhti-01-2024-0051	https://doi.org/https://doi.org/10.1108/jhti-01-2024-0051	NOUN
efajoead-14297	229	2	.	.	PUNCT
efajoead-14297	230	1	chen	chen	PROPN
efajoead-14297	230	2	,	,	PUNCT
efajoead-14297	230	3	r.	r.	PROPN
efajoead-14297	230	4	&	&	CCONJ
efajoead-14297	230	5	rau	rau	PROPN
efajoead-14297	230	6	,	,	PUNCT
efajoead-14297	230	7	p.	p.	PROPN
efajoead-14297	230	8	l.	l.	PROPN
efajoead-14297	231	1	p.	p.	PROPN
efajoead-14297	231	2	(	(	PUNCT
efajoead-14297	231	3	2019	2019	NUM
efajoead-14297	231	4	)	)	PUNCT
efajoead-14297	231	5	.	.	PUNCT
efajoead-14297	232	1	effects	effect	NOUN
efajoead-14297	232	2	of	of	ADP
efajoead-14297	232	3	politeness	politeness	ADJ
efajoead-14297	232	4	strategies	strategy	NOUN
efajoead-14297	232	5	in	in	ADP
efajoead-14297	232	6	online	online	ADJ
efajoead-14297	232	7	customer	customer	NOUN
efajoead-14297	232	8	service	service	NOUN
efajoead-14297	232	9	.	.	PUNCT
efajoead-14297	233	1	international	international	ADJ
efajoead-14297	233	2	journal	journal	PROPN
efajoead-14297	233	3	of	of	ADP
efajoead-14297	233	4	human	human	ADJ
efajoead-14297	233	5	–	–	PUNCT
efajoead-14297	233	6	computer	computer	NOUN
efajoead-14297	233	7	interaction	interaction	NOUN
efajoead-14297	233	8	,	,	PUNCT
efajoead-14297	233	9	35(11	35(11	NUM
efajoead-14297	233	10	)	)	PUNCT
efajoead-14297	233	11	,	,	PUNCT
efajoead-14297	233	12	1002–1013	1002–1013	NUM
efajoead-14297	233	13	.	.	PUNCT
efajoead-14297	234	1	https://doi.org/10.1080/10447318.2018.1550174	https://doi.org/10.1080/10447318.2018.1550174	PROPN
efajoead-14297	234	2	.	.	PUNCT
efajoead-14297	235	1	creswell	creswell	PROPN
efajoead-14297	235	2	,	,	PUNCT
efajoead-14297	235	3	j.	j.	PROPN
efajoead-14297	235	4	w.	w.	PROPN
efajoead-14297	235	5	(	(	PUNCT
efajoead-14297	235	6	2018	2018	NUM
efajoead-14297	235	7	)	)	PUNCT
efajoead-14297	235	8	.	.	PUNCT
efajoead-14297	236	1	qualitative	qualitative	ADJ
efajoead-14297	236	2	inquiry	inquiry	NOUN
efajoead-14297	236	3	and	and	CCONJ
efajoead-14297	236	4	research	research	NOUN
efajoead-14297	236	5	design	design	NOUN
efajoead-14297	236	6	:	:	PUNCT
efajoead-14297	236	7	choosing	choose	VERB
efajoead-14297	236	8	among	among	ADP
efajoead-14297	236	9	five	five	NUM
efajoead-14297	236	10	approaches	approach	NOUN
efajoead-14297	236	11	(	(	PUNCT
efajoead-14297	236	12	4th	4th	ADJ
efajoead-14297	236	13	ed	ed	NOUN
efajoead-14297	236	14	.	.	PUNCT
efajoead-14297	236	15	)	)	PUNCT
efajoead-14297	236	16	.	.	PUNCT
efajoead-14297	237	1	sage	sage	NOUN
efajoead-14297	237	2	publications	publication	NOUN
efajoead-14297	237	3	.	.	PUNCT
efajoead-14297	238	1	guest	guest	NOUN
efajoead-14297	238	2	,	,	PUNCT
efajoead-14297	238	3	g.	g.	PROPN
efajoead-14297	238	4	n.	n.	PROPN
efajoead-14297	238	5	(	(	PUNCT
efajoead-14297	238	6	2020	2020	NUM
efajoead-14297	238	7	)	)	PUNCT
efajoead-14297	238	8	.	.	PUNCT
efajoead-14297	239	1	collecting	collect	VERB
efajoead-14297	239	2	qualitative	qualitative	ADJ
efajoead-14297	239	3	data	datum	NOUN
efajoead-14297	239	4	:	:	PUNCT
efajoead-14297	239	5	a	a	DET
efajoead-14297	239	6	field	field	NOUN
efajoead-14297	239	7	manual	manual	NOUN
efajoead-14297	239	8	for	for	ADP
efajoead-14297	239	9	applied	applied	ADJ
efajoead-14297	239	10	research	research	NOUN
efajoead-14297	239	11	.	.	PUNCT
efajoead-14297	240	1	sage	sage	NOUN
efajoead-14297	240	2	publications	publication	NOUN
efajoead-14297	240	3	.	.	PUNCT
efajoead-14297	241	1	hall	hall	PROPN
efajoead-14297	241	2	,	,	PUNCT
efajoead-14297	241	3	s.	s.	PROPN
efajoead-14297	241	4	,	,	PUNCT
efajoead-14297	241	5	&	&	CCONJ
efajoead-14297	241	6	liebenberg	liebenberg	PROPN
efajoead-14297	241	7	,	,	PUNCT
efajoead-14297	241	8	l.	l.	PROPN
efajoead-14297	241	9	(	(	PUNCT
efajoead-14297	241	10	2024	2024	NUM
efajoead-14297	241	11	)	)	PUNCT
efajoead-14297	241	12	.	.	PUNCT
efajoead-14297	242	1	qualitative	qualitative	ADJ
efajoead-14297	242	2	description	description	NOUN
efajoead-14297	242	3	as	as	ADP
efajoead-14297	242	4	an	an	DET
efajoead-14297	242	5	introductory	introductory	ADJ
efajoead-14297	242	6	method	method	NOUN
efajoead-14297	242	7	to	to	PART
efajoead-14297	242	8	qualitative	qualitative	VERB
efajoead-14297	242	9	research	research	NOUN
efajoead-14297	242	10	for	for	ADP
efajoead-14297	242	11	master	master	NOUN
efajoead-14297	242	12	s	s	NOUN
efajoead-14297	242	13	-	-	PUNCT
efajoead-14297	242	14	level	level	NOUN
efajoead-14297	242	15	students	student	NOUN
efajoead-14297	242	16	and	and	CCONJ
efajoead-14297	242	17	research	research	NOUN
efajoead-14297	242	18	trainees	trainee	NOUN
efajoead-14297	242	19	.	.	PUNCT
efajoead-14297	243	1	international	international	ADJ
efajoead-14297	243	2	journal	journal	NOUN
efajoead-14297	243	3	of	of	ADP
efajoead-14297	243	4	qualitative	qualitative	ADJ
efajoead-14297	243	5	methods	method	NOUN
efajoead-14297	243	6	,	,	PUNCT
efajoead-14297	243	7	23	23	NUM
efajoead-14297	243	8	,	,	PUNCT
efajoead-14297	243	9	16094069241242264	16094069241242264	NUM
efajoead-14297	243	10	.	.	PUNCT
efajoead-14297	244	1	https://doi.org/10.1177/16094069241242264	https://doi.org/10.1177/16094069241242264	NOUN
efajoead-14297	244	2	.	.	PUNCT
efajoead-14297	245	1	holmes	holmes	PROPN
efajoead-14297	245	2	,	,	PUNCT
efajoead-14297	245	3	j.	j.	PROPN
efajoead-14297	245	4	(	(	PUNCT
efajoead-14297	245	5	2017	2017	NUM
efajoead-14297	245	6	)	)	PUNCT
efajoead-14297	245	7	.	.	PUNCT
efajoead-14297	246	1	leadership	leadership	NOUN
efajoead-14297	246	2	,	,	PUNCT
efajoead-14297	246	3	discourse	discourse	NOUN
efajoead-14297	246	4	,	,	PUNCT
efajoead-14297	246	5	and	and	CCONJ
efajoead-14297	246	6	ethnicity	ethnicity	NOUN
efajoead-14297	246	7	.	.	PUNCT
efajoead-14297	247	1	oxford	oxford	PROPN
efajoead-14297	247	2	university	university	PROPN
efajoead-14297	247	3	press	press	NOUN
efajoead-14297	247	4	.	.	PUNCT
efajoead-14297	248	1	holmes	holmes	PROPN
efajoead-14297	248	2	,	,	PUNCT
efajoead-14297	248	3	j.	j.	PROPN
efajoead-14297	248	4	&	&	CCONJ
efajoead-14297	248	5	marra	marra	PROPN
efajoead-14297	248	6	,	,	PUNCT
efajoead-14297	248	7	m.	m.	NOUN
efajoead-14297	248	8	(	(	PUNCT
efajoead-14297	248	9	2021	2021	NUM
efajoead-14297	248	10	)	)	PUNCT
efajoead-14297	248	11	.	.	PUNCT
efajoead-14297	249	1	constructing	construct	VERB
efajoead-14297	249	2	leadership	leadership	NOUN
efajoead-14297	249	3	in	in	ADP
efajoead-14297	249	4	talk	talk	NOUN
efajoead-14297	249	5	:	:	PUNCT
efajoead-14297	249	6	identity	identity	NOUN
efajoead-14297	249	7	,	,	PUNCT
efajoead-14297	249	8	discourse	discourse	NOUN
efajoead-14297	249	9	and	and	CCONJ
efajoead-14297	249	10	action	action	NOUN
efajoead-14297	249	11	.	.	PUNCT
efajoead-14297	250	1	cambridge	cambridge	PROPN
efajoead-14297	250	2	university	university	PROPN
efajoead-14297	250	3	press	press	NOUN
efajoead-14297	250	4	.	.	PUNCT
efajoead-14297	251	1	holmes	holmes	PROPN
efajoead-14297	251	2	,	,	PUNCT
efajoead-14297	251	3	j.	j.	PROPN
efajoead-14297	251	4	&	&	CCONJ
efajoead-14297	251	5	marra	marra	PROPN
efajoead-14297	251	6	,	,	PUNCT
efajoead-14297	251	7	m.	m.	NOUN
efajoead-14297	251	8	(	(	PUNCT
efajoead-14297	251	9	2021	2021	NUM
efajoead-14297	251	10	)	)	PUNCT
efajoead-14297	251	11	.	.	PUNCT
efajoead-14297	252	1	politeness	politeness	NOUN
efajoead-14297	252	2	and	and	CCONJ
efajoead-14297	252	3	power	power	NOUN
efajoead-14297	252	4	in	in	ADP
efajoead-14297	252	5	business	business	NOUN
efajoead-14297	252	6	:	:	PUNCT
efajoead-14297	252	7	a	a	DET
efajoead-14297	252	8	sociolinguistic	sociolinguistic	ADJ
efajoead-14297	252	9	analysis	analysis	NOUN
efajoead-14297	252	10	.	.	PUNCT
efajoead-14297	253	1	routledge	routledge	PROPN
efajoead-14297	253	2	.	.	PUNCT
efajoead-14297	254	1	holmes	holmes	PROPN
efajoead-14297	254	2	,	,	PUNCT
efajoead-14297	254	3	j.	j.	PROPN
efajoead-14297	254	4	(	(	PUNCT
efajoead-14297	254	5	1995	1995	NUM
efajoead-14297	254	6	)	)	PUNCT
efajoead-14297	254	7	.	.	PUNCT
efajoead-14297	255	1	women	woman	NOUN
efajoead-14297	255	2	,	,	PUNCT
efajoead-14297	255	3	men	man	NOUN
efajoead-14297	255	4	,	,	PUNCT
efajoead-14297	255	5	and	and	CCONJ
efajoead-14297	255	6	politeness	politeness	ADJ
efajoead-14297	255	7	(	(	PUNCT
efajoead-14297	255	8	1st	1st	ADJ
efajoead-14297	255	9	ed	ed	NOUN
efajoead-14297	255	10	.	.	PUNCT
efajoead-14297	255	11	)	)	PUNCT
efajoead-14297	255	12	.	.	PUNCT
efajoead-14297	256	1	routledge	routledge	PROPN
efajoead-14297	256	2	.	.	PUNCT
efajoead-14297	257	1	https://doi.org/10.4324/9781315845722	https://doi.org/10.4324/9781315845722	NOUN
efajoead-14297	257	2	.	.	PUNCT
efajoead-14297	258	1	kim	kim	PROPN
efajoead-14297	258	2	,	,	PUNCT
efajoead-14297	258	3	h.	h.	PROPN
efajoead-14297	258	4	&	&	CCONJ
efajoead-14297	258	5	.	.	PUNCT
efajoead-14297	258	6	kang	kang	PROPN
efajoead-14297	258	7	,	,	PUNCT
efajoead-14297	258	8	j.	j.	PROPN
efajoead-14297	258	9	(	(	PUNCT
efajoead-14297	258	10	2021	2021	NUM
efajoead-14297	258	11	)	)	PUNCT
efajoead-14297	258	12	.	.	PUNCT
efajoead-14297	259	1	the	the	DET
efajoead-14297	259	2	role	role	NOUN
efajoead-14297	259	3	of	of	ADP
efajoead-14297	259	4	communication	communication	NOUN
efajoead-14297	259	5	in	in	ADP
efajoead-14297	259	6	service	service	NOUN
efajoead-14297	259	7	recovery	recovery	NOUN
efajoead-14297	259	8	:	:	PUNCT
efajoead-14297	259	9	exploring	explore	VERB
efajoead-14297	259	10	crosscultural	crosscultural	ADJ
efajoead-14297	259	11	perceptions	perception	NOUN
efajoead-14297	259	12	.	.	PUNCT
efajoead-14297	260	1	service	service	NOUN
efajoead-14297	260	2	industries	industry	NOUN
efajoead-14297	260	3	journal	journal	NOUN
efajoead-14297	260	4	,	,	PUNCT
efajoead-14297	260	5	41(3	41(3	NOUN
efajoead-14297	260	6	-	-	PUNCT
efajoead-14297	260	7	4	4	NUM
efajoead-14297	260	8	)	)	PUNCT
efajoead-14297	260	9	,	,	PUNCT
efajoead-14297	260	10	255–275	255–275	NUM
efajoead-14297	260	11	.	.	PUNCT
efajoead-14297	261	1	https://doi.org/10.1080/02642069.2020.1762286	https://doi.org/10.1080/02642069.2020.1762286	PROPN
efajoead-14297	261	2	.	.	PUNCT
efajoead-14297	262	1	kim	kim	PROPN
efajoead-14297	262	2	,	,	PUNCT
efajoead-14297	262	3	w.	w.	PROPN
efajoead-14297	262	4	g.	g.	PROPN
efajoead-14297	262	5	(	(	PUNCT
efajoead-14297	262	6	2019	2019	NUM
efajoead-14297	262	7	)	)	PUNCT
efajoead-14297	262	8	.	.	PUNCT
efajoead-14297	263	1	communication	communication	NOUN
efajoead-14297	263	2	and	and	CCONJ
efajoead-14297	263	3	customer	customer	NOUN
efajoead-14297	263	4	loyalty	loyalty	NOUN
efajoead-14297	263	5	in	in	ADP
efajoead-14297	263	6	hotel	hotel	NOUN
efajoead-14297	263	7	services	service	NOUN
efajoead-14297	263	8	.	.	PUNCT
efajoead-14297	264	1	international	international	ADJ
efajoead-14297	264	2	journal	journal	PROPN
efajoead-14297	264	3	of	of	ADP
efajoead-14297	264	4	contemporary	contemporary	PROPN
efajoead-14297	264	5	hospitality	hospitality	PROPN
efajoead-14297	264	6	management	management	NOUN
efajoead-14297	264	7	,	,	PUNCT
efajoead-14297	264	8	31(1	31(1	NUM
efajoead-14297	264	9	)	)	PUNCT
efajoead-14297	264	10	,	,	PUNCT
efajoead-14297	264	11	145–165	145–165	NUM
efajoead-14297	264	12	.	.	PUNCT
efajoead-14297	265	1	https://doi.org/10.1108/ijchm-10-2017-0671	https://doi.org/10.1108/ijchm-10-2017-0671	NUM
efajoead-14297	265	2	.	.	PUNCT
efajoead-14297	266	1	kuo	kuo	PROPN
efajoead-14297	266	2	,	,	PUNCT
efajoead-14297	266	3	s.-h	s.-h	NOUN
efajoead-14297	266	4	.	.	PUNCT
efajoead-14297	266	5	(	(	PUNCT
efajoead-14297	266	6	2011	2011	NUM
efajoead-14297	266	7	)	)	PUNCT
efajoead-14297	266	8	.	.	PUNCT
efajoead-14297	267	1	language	language	NOUN
efajoead-14297	267	2	and	and	CCONJ
efajoead-14297	267	3	gender	gender	NOUN
efajoead-14297	267	4	in	in	ADP
efajoead-14297	267	5	a	a	DET
efajoead-14297	267	6	chinese	chinese	ADJ
efajoead-14297	267	7	context	context	NOUN
efajoead-14297	267	8	:	:	PUNCT
efajoead-14297	267	9	a	a	DET
efajoead-14297	267	10	study	study	NOUN
efajoead-14297	267	11	of	of	ADP
efajoead-14297	267	12	differences	difference	NOUN
efajoead-14297	267	13	in	in	ADP
efajoead-14297	267	14	polite	polite	ADJ
efajoead-14297	267	15	speech	speech	NOUN
efajoead-14297	267	16	.	.	PUNCT
efajoead-14297	268	1	journal	journal	NOUN
efajoead-14297	268	2	of	of	ADP
efajoead-14297	268	3	pragmatics	pragmatic	NOUN
efajoead-14297	268	4	,	,	PUNCT
efajoead-14297	268	5	43(7	43(7	NUM
efajoead-14297	268	6	)	)	PUNCT
efajoead-14297	268	7	,	,	PUNCT
efajoead-14297	268	8	1705–1718	1705–1718	NUM
efajoead-14297	268	9	.	.	PUNCT
efajoead-14297	269	1	https://doi.org/10.1016/j.pragma.2010.11.002	https://doi.org/10.1016/j.pragma.2010.11.002	NOUN
efajoead-14297	269	2	.	.	PUNCT
efajoead-14297	270	1	kusumarini	kusumarini	PROPN
efajoead-14297	270	2	,	,	PUNCT
efajoead-14297	270	3	i.	i.	PROPN
efajoead-14297	270	4	,	,	PUNCT
efajoead-14297	270	5	simpen	simpen	VERB
efajoead-14297	270	6	,	,	PUNCT
efajoead-14297	270	7	i.	i.	PROPN
efajoead-14297	270	8	w.	w.	PROPN
efajoead-14297	270	9	,	,	PUNCT
efajoead-14297	270	10	budiarsa	budiarsa	PROPN
efajoead-14297	270	11	,	,	PUNCT
efajoead-14297	270	12	m.	m.	NOUN
efajoead-14297	270	13	,	,	PUNCT
efajoead-14297	270	14	&	&	CCONJ
efajoead-14297	270	15	laksana	laksana	PROPN
efajoead-14297	270	16	,	,	PUNCT
efajoead-14297	270	17	i.	i.	PROPN
efajoead-14297	270	18	k.	k.	PROPN
efajoead-14297	270	19	d.	d.	PROPN
efajoead-14297	270	20	(	(	PUNCT
efajoead-14297	270	21	2021	2021	NUM
efajoead-14297	270	22	)	)	PUNCT
efajoead-14297	270	23	.	.	PUNCT
efajoead-14297	271	1	politeness	politeness	ADJ
efajoead-14297	271	2	strategy	strategy	NOUN
efajoead-14297	271	3	of	of	ADP
efajoead-14297	271	4	japanese	japanese	ADJ
efajoead-14297	271	5	hotel	hotel	NOUN
efajoead-14297	271	6	staff	staff	NOUN
efajoead-14297	271	7	in	in	ADP
efajoead-14297	271	8	bali	bali	PROPN
efajoead-14297	271	9	.	.	PUNCT
efajoead-14297	272	1	tijolac	tijolac	PROPN
efajoead-14297	272	2	:	:	PUNCT
efajoead-14297	272	3	the	the	DET
efajoead-14297	272	4	international	international	ADJ
efajoead-14297	272	5	journal	journal	NOUN
efajoead-14297	272	6	of	of	ADP
efajoead-14297	272	7	language	language	NOUN
efajoead-14297	272	8	and	and	CCONJ
efajoead-14297	272	9	culture	culture	NOUN
efajoead-14297	272	10	,	,	PUNCT
efajoead-14297	272	11	3(1	3(1	NUM
efajoead-14297	272	12	)	)	PUNCT
efajoead-14297	272	13	,	,	PUNCT
efajoead-14297	272	14	9	9	NUM
efajoead-14297	272	15	-	-	SYM
efajoead-14297	272	16	28	28	NUM
efajoead-14297	272	17	.	.	PUNCT
efajoead-14297	273	1	https://doi.org/https://doi.org/10.5281/zenodo.4643088	https://doi.org/https://doi.org/10.5281/zenodo.4643088	PROPN
efajoead-14297	273	2	.	.	PUNCT
efajoead-14297	274	1	lincoln	lincoln	PROPN
efajoead-14297	274	2	,	,	PUNCT
efajoead-14297	274	3	y.	y.	PROPN
efajoead-14297	274	4	s.	s.	PROPN
efajoead-14297	274	5	,	,	PUNCT
efajoead-14297	274	6	&	&	CCONJ
efajoead-14297	274	7	guba	guba	PROPN
efajoead-14297	274	8	,	,	PUNCT
efajoead-14297	274	9	e.	e.	PROPN
efajoead-14297	274	10	g.	g.	PROPN
efajoead-14297	274	11	(	(	PUNCT
efajoead-14297	274	12	1985	1985	NUM
efajoead-14297	274	13	)	)	PUNCT
efajoead-14297	274	14	.	.	PUNCT
efajoead-14297	275	1	naturalistic	naturalistic	ADJ
efajoead-14297	275	2	inquiry	inquiry	NOUN
efajoead-14297	275	3	.	.	PUNCT
efajoead-14297	276	1	sage	sage	NOUN
efajoead-14297	276	2	publications	publication	NOUN
efajoead-14297	276	3	.	.	PUNCT
efajoead-14297	277	1	isbn-13	isbn-13	PROPN
efajoead-14297	277	2	:	:	PUNCT
efajoead-14297	277	3	9780803924314	9780803924314	NUM
efajoead-14297	277	4	,	,	PUNCT
efajoead-14297	277	5	isbn-10	isbn-10	PROPN
efajoead-14297	277	6	:	:	PUNCT
efajoead-14297	277	7	0803924313	0803924313	NUM
efajoead-14297	277	8	.	.	PUNCT
efajoead-14297	278	1	litosseliti	litosseliti	PROPN
efajoead-14297	278	2	,	,	PUNCT
efajoead-14297	278	3	l.	l.	PROPN
efajoead-14297	278	4	(	(	PUNCT
efajoead-14297	278	5	2018	2018	NUM
efajoead-14297	278	6	)	)	PUNCT
efajoead-14297	278	7	.	.	PUNCT
efajoead-14297	279	1	gender	gender	NOUN
efajoead-14297	279	2	and	and	CCONJ
efajoead-14297	279	3	language	language	NOUN
efajoead-14297	279	4	:	:	PUNCT
efajoead-14297	279	5	theory	theory	NOUN
efajoead-14297	279	6	and	and	CCONJ
efajoead-14297	279	7	practice	practice	NOUN
efajoead-14297	279	8	(	(	PUNCT
efajoead-14297	279	9	2nd	2nd	ADJ
efajoead-14297	279	10	ed	ed	NOUN
efajoead-14297	279	11	.	.	PUNCT
efajoead-14297	279	12	)	)	PUNCT
efajoead-14297	279	13	.	.	PUNCT
efajoead-14297	280	1	routledge	routledge	PROPN
efajoead-14297	280	2	.	.	PUNCT
efajoead-14297	280	3	mills	mills	PROPN
efajoead-14297	280	4	,	,	PUNCT
efajoead-14297	280	5	s.	s.	PROPN
efajoead-14297	280	6	(	(	PUNCT
efajoead-14297	280	7	2003	2003	NUM
efajoead-14297	280	8	)	)	PUNCT
efajoead-14297	280	9	.	.	PUNCT
efajoead-14297	281	1	gender	gender	NOUN
efajoead-14297	281	2	and	and	CCONJ
efajoead-14297	281	3	politeness.cambridge	politeness.cambridge	PROPN
efajoead-14297	281	4	university	university	NOUN
efajoead-14297	281	5	press	press	NOUN
efajoead-14297	281	6	.	.	PUNCT
efajoead-14297	282	1	mohajan	mohajan	PROPN
efajoead-14297	282	2	,	,	PUNCT
efajoead-14297	282	3	h.	h.	PROPN
efajoead-14297	282	4	k.	k.	PROPN
efajoead-14297	282	5	(	(	PUNCT
efajoead-14297	282	6	2018	2018	NUM
efajoead-14297	282	7	)	)	PUNCT
efajoead-14297	282	8	.	.	PUNCT
efajoead-14297	283	1	qualitative	qualitative	ADJ
efajoead-14297	283	2	research	research	NOUN
efajoead-14297	283	3	methodology	methodology	NOUN
efajoead-14297	283	4	in	in	ADP
efajoead-14297	283	5	social	social	ADJ
efajoead-14297	283	6	sciences	science	NOUN
efajoead-14297	283	7	and	and	CCONJ
efajoead-14297	283	8	related	related	ADJ
efajoead-14297	283	9	subjects	subject	NOUN
efajoead-14297	283	10	.	.	PUNCT
efajoead-14297	284	1	journal	journal	NOUN
efajoead-14297	284	2	of	of	ADP
efajoead-14297	284	3	economic	economic	ADJ
efajoead-14297	284	4	development	development	NOUN
efajoead-14297	284	5	,	,	PUNCT
efajoead-14297	284	6	environment	environment	NOUN
efajoead-14297	284	7	and	and	CCONJ
efajoead-14297	284	8	people	people	NOUN
efajoead-14297	284	9	,	,	PUNCT
efajoead-14297	284	10	7(1	7(1	NUM
efajoead-14297	284	11	)	)	PUNCT
efajoead-14297	284	12	,	,	PUNCT
efajoead-14297	284	13	23–48	23–48	NUM
efajoead-14297	284	14	.	.	PUNCT
efajoead-14297	285	1	https://doi.org/10.26458/jedep.v7i1.571	https://doi.org/10.26458/jedep.v7i1.571	PROPN
efajoead-14297	285	2	.	.	PUNCT
efajoead-14297	286	1	mohsin	mohsin	PROPN
efajoead-14297	286	2	,	,	PUNCT
efajoead-14297	286	3	a.	a.	PROPN
efajoead-14297	286	4	&	&	CCONJ
efajoead-14297	286	5	lengler	lengler	PROPN
efajoead-14297	286	6	,	,	PUNCT
efajoead-14297	286	7	j.	j.	PROPN
efajoead-14297	286	8	(	(	PUNCT
efajoead-14297	286	9	2017	2017	NUM
efajoead-14297	286	10	)	)	PUNCT
efajoead-14297	286	11	.	.	PUNCT
efajoead-14297	287	1	exploring	explore	VERB
efajoead-14297	287	2	service	service	NOUN
efajoead-14297	287	3	quality	quality	NOUN
efajoead-14297	287	4	dimensions	dimension	NOUN
efajoead-14297	287	5	in	in	ADP
efajoead-14297	287	6	the	the	DET
efajoead-14297	287	7	hospitality	hospitality	NOUN
efajoead-14297	287	8	industry	industry	NOUN
efajoead-14297	287	9	:	:	PUNCT
efajoead-14297	287	10	a	a	DET
efajoead-14297	287	11	study	study	NOUN
efajoead-14297	287	12	on	on	ADP
efajoead-14297	287	13	luxury	luxury	NOUN
efajoead-14297	287	14	hotels	hotel	NOUN
efajoead-14297	287	15	in	in	ADP
efajoead-14297	287	16	india	india	PROPN
efajoead-14297	287	17	.	.	PUNCT
efajoead-14297	288	1	journal	journal	PROPN
efajoead-14297	288	2	of	of	ADP
efajoead-14297	288	3	hospitality	hospitality	NOUN
efajoead-14297	288	4	and	and	CCONJ
efajoead-14297	288	5	tourism	tourism	NOUN
efajoead-14297	288	6	management	management	NOUN
efajoead-14297	288	7	,	,	PUNCT
efajoead-14297	288	8	31	31	NUM
efajoead-14297	288	9	,	,	PUNCT
efajoead-14297	288	10	19–29	19–29	NUM
efajoead-14297	288	11	.	.	PUNCT
efajoead-14297	289	1	https://doi.org/10.1016/j.jhtm.2016.10.001	https://doi.org/10.1016/j.jhtm.2016.10.001	PROPN
efajoead-14297	289	2	.	.	PUNCT
efajoead-14297	290	1	moser	moser	PROPN
efajoead-14297	290	2	,	,	PUNCT
efajoead-14297	290	3	a.	a.	PROPN
efajoead-14297	290	4	&	&	CCONJ
efajoead-14297	290	5	korstjens	korstjens	PROPN
efajoead-14297	290	6	,	,	PUNCT
efajoead-14297	290	7	i.	i.	NOUN
efajoead-14297	290	8	(	(	PUNCT
efajoead-14297	290	9	2018	2018	NUM
efajoead-14297	290	10	)	)	PUNCT
efajoead-14297	290	11	.	.	PUNCT
efajoead-14297	291	1	series	series	NOUN
efajoead-14297	291	2	:	:	PUNCT
efajoead-14297	291	3	practical	practical	ADJ
efajoead-14297	291	4	guidance	guidance	NOUN
efajoead-14297	291	5	to	to	ADP
efajoead-14297	291	6	qualitative	qualitative	ADJ
efajoead-14297	291	7	research	research	NOUN
efajoead-14297	291	8	.	.	PUNCT
efajoead-14297	292	1	part	part	NOUN
efajoead-14297	292	2	3	3	NUM
efajoead-14297	292	3	:	:	PUNCT
efajoead-14297	292	4	sampling	sampling	NOUN
efajoead-14297	292	5	,	,	PUNCT
efajoead-14297	292	6	data	data	NOUN
efajoead-14297	292	7	collection	collection	NOUN
efajoead-14297	292	8	,	,	PUNCT
efajoead-14297	292	9	and	and	CCONJ
efajoead-14297	292	10	analysis	analysis	NOUN
efajoead-14297	292	11	.	.	PUNCT
efajoead-14297	293	1	european	european	ADJ
efajoead-14297	293	2	journal	journal	PROPN
efajoead-14297	293	3	of	of	ADP
efajoead-14297	293	4	general	general	ADJ
efajoead-14297	293	5	practice	practice	NOUN
efajoead-14297	293	6	,	,	PUNCT
efajoead-14297	293	7	24(1	24(1	NUM
efajoead-14297	293	8	)	)	PUNCT
efajoead-14297	293	9	,	,	PUNCT
efajoead-14297	293	10	9–18	9–18	NOUN
efajoead-14297	293	11	.	.	PUNCT
efajoead-14297	294	1	https://doi.org/10.1080/13814788.2017.1375091	https://doi.org/10.1080/13814788.2017.1375091	NOUN
efajoead-14297	294	2	.	.	PUNCT
efajoead-14297	295	1	https://doi.org/10.1080/2159676x.2019.1628806	https://doi.org/10.1080/2159676x.2019.1628806	PROPN
efajoead-14297	295	2	https://doi.org/https:/doi.org/10.1108/jhti-01-2024-0051	https://doi.org/https:/doi.org/10.1108/jhti-01-2024-0051	VERB
efajoead-14297	295	3	https://doi.org/10.1080/10447318.2018.1550174	https://doi.org/10.1080/10447318.2018.1550174	ADV
efajoead-14297	295	4	https://doi.org/10.1177/16094069241242264	https://doi.org/10.1177/16094069241242264	NOUN
efajoead-14297	295	5	https://doi.org/10.4324/9781315845722	https://doi.org/10.4324/9781315845722	PRON
efajoead-14297	295	6	https://doi.org/10.1080/02642069.2020.1762286	https://doi.org/10.1080/02642069.2020.1762286	PROPN
efajoead-14297	295	7	https://doi.org/10.1108/ijchm-10-2017-0671	https://doi.org/10.1108/ijchm-10-2017-0671	ADJ
efajoead-14297	295	8	https://doi.org/10.1016/j.pragma.2010.11.002	https://doi.org/10.1016/j.pragma.2010.11.002	NOUN
efajoead-14297	295	9	https://doi.org/https:/doi.org/10.5281/zenodo.4643088	https://doi.org/https:/doi.org/10.5281/zenodo.4643088	PROPN
efajoead-14297	295	10	https://doi.org/10.26458/jedep.v7i1.571	https://doi.org/10.26458/jedep.v7i1.571	PROPN
efajoead-14297	295	11	https://doi.org/10.1016/j.jhtm.2016.10.001	https://doi.org/10.1016/j.jhtm.2016.10.001	PROPN
efajoead-14297	295	12	https://doi.org/10.1080/13814788.2017.1375091	https://doi.org/10.1080/13814788.2017.1375091	NOUN
efajoead-14297	295	13	desti	desti	PROPN
efajoead-14297	295	14	wulan	wulan	VERB
efajoead-14297	295	15	dari	dari	PROPN
efajoead-14297	295	16	et	et	PROPN
efajoead-14297	295	17	al	al	PROPN
efajoead-14297	295	18	.	.	PROPN
efajoead-14297	295	19	,	,	PUNCT
efajoead-14297	295	20	2025	2025	NUM
efajoead-14297	295	21	politeness	politeness	ADJ
efajoead-14297	295	22	strategies	strategy	NOUN
efajoead-14297	295	23	and	and	CCONJ
efajoead-14297	295	24	gendered	gendere	VERB
efajoead-14297	295	25	language	language	NOUN
efajoead-14297	295	26	use	use	NOUN
efajoead-14297	295	27	in	in	ADP
efajoead-14297	295	28	hospitality	hospitality	NOUN
efajoead-14297	295	29	discourse	discourse	NOUN
efajoead-14297	295	30	:	:	PUNCT
efajoead-14297	295	31	a	a	DET
efajoead-14297	295	32	case	case	NOUN
efajoead-14297	295	33	study	study	NOUN
efajoead-14297	295	34	of	of	ADP
efajoead-14297	295	35	ibis	ibis	ADJ
efajoead-14297	295	36	styles	style	NOUN
efajoead-14297	295	37	hotel	hotel	NOUN
efajoead-14297	295	38	in	in	ADP
efajoead-14297	295	39	jakarta	jakarta	PROPN
efajoead-14297	295	40	247	247	NUM
efajoead-14297	295	41	|	|	ADV
efajoead-14297	295	42	vol.9	vol.9	PROPN
efajoead-14297	295	43	,	,	PUNCT
efajoead-14297	295	44	no	no	INTJ
efajoead-14297	295	45	.	.	NOUN
efajoead-14297	295	46	2	2	NUM
efajoead-14297	295	47	,	,	PUNCT
efajoead-14297	295	48	2025	2025	NUM
efajoead-14297	295	49	(	(	PUNCT
efajoead-14297	295	50	237	237	NUM
efajoead-14297	295	51	-	-	SYM
efajoead-14297	295	52	248	248	NUM
efajoead-14297	295	53	)	)	PUNCT
efajoead-14297	295	54	mullany	mullany	NOUN
efajoead-14297	295	55	,	,	PUNCT
efajoead-14297	295	56	l.	l.	PROPN
efajoead-14297	295	57	(	(	PUNCT
efajoead-14297	295	58	2019	2019	NUM
efajoead-14297	295	59	)	)	PUNCT
efajoead-14297	295	60	.	.	PUNCT
efajoead-14297	296	1	gendered	gendere	VERB
efajoead-14297	296	2	discourse	discourse	NOUN
efajoead-14297	296	3	in	in	ADP
efajoead-14297	296	4	the	the	DET
efajoead-14297	296	5	workplace	workplace	NOUN
efajoead-14297	296	6	.	.	PUNCT
efajoead-14297	297	1	in	in	ADP
efajoead-14297	297	2	j.	j.	PROPN
efajoead-14297	297	3	o.	o.	PROPN
efajoead-14297	297	4	östman	östman	PROPN
efajoead-14297	297	5	&	&	CCONJ
efajoead-14297	297	6	j.	j.	PROPN
efajoead-14297	297	7	verschueren	verschueren	PROPN
efajoead-14297	297	8	(	(	PUNCT
efajoead-14297	297	9	eds	ed	NOUN
efajoead-14297	297	10	.	.	PUNCT
efajoead-14297	297	11	)	)	PUNCT
efajoead-14297	297	12	,	,	PUNCT
efajoead-14297	297	13	handbook	handbook	NOUN
efajoead-14297	297	14	of	of	ADP
efajoead-14297	297	15	pragmatics	pragmatic	NOUN
efajoead-14297	297	16	.	.	PUNCT
efajoead-14297	298	1	(	(	PUNCT
efajoead-14297	298	2	pp	pp	ADV
efajoead-14297	298	3	.	.	PUNCT
efajoead-14297	299	1	1–20	1–20	NUM
efajoead-14297	299	2	)	)	PUNCT
efajoead-14297	299	3	.	.	PUNCT
efajoead-14297	300	1	john	john	PROPN
efajoead-14297	300	2	benjamins	benjamins	PROPN
efajoead-14297	300	3	.	.	PUNCT
efajoead-14297	301	1	noorani	noorani	PROPN
efajoead-14297	301	2	,	,	PUNCT
efajoead-14297	301	3	a.	a.	NOUN
efajoead-14297	301	4	(	(	PUNCT
efajoead-14297	301	5	2021	2021	NUM
efajoead-14297	301	6	)	)	PUNCT
efajoead-14297	301	7	.	.	PUNCT
efajoead-14297	302	1	the	the	DET
efajoead-14297	302	2	role	role	NOUN
efajoead-14297	302	3	of	of	ADP
efajoead-14297	302	4	politeness	politeness	ADJ
efajoead-14297	302	5	strategies	strategy	NOUN
efajoead-14297	302	6	in	in	ADP
efajoead-14297	302	7	enhancing	enhance	VERB
efajoead-14297	302	8	guest	guest	NOUN
efajoead-14297	302	9	satisfaction	satisfaction	NOUN
efajoead-14297	302	10	in	in	ADP
efajoead-14297	302	11	the	the	DET
efajoead-14297	302	12	hospitality	hospitality	NOUN
efajoead-14297	302	13	industry	industry	NOUN
efajoead-14297	302	14	.	.	PUNCT
efajoead-14297	303	1	journal	journal	PROPN
efajoead-14297	303	2	of	of	ADP
efajoead-14297	303	3	policy	policy	NOUN
efajoead-14297	303	4	research	research	NOUN
efajoead-14297	303	5	,	,	PUNCT
efajoead-14297	303	6	10(2	10(2	NUM
efajoead-14297	303	7	)	)	PUNCT
efajoead-14297	303	8	,	,	PUNCT
efajoead-14297	303	9	66	66	NUM
efajoead-14297	303	10	-	-	SYM
efajoead-14297	303	11	74	74	NUM
efajoead-14297	303	12	.	.	PUNCT
efajoead-14297	304	1	https://doi.org/https://doi.org/10.61506/02.00208	https://doi.org/https://doi.org/10.61506/02.00208	VERB
efajoead-14297	304	2	.	.	PUNCT
efajoead-14297	304	3	nowell	nowell	PROPN
efajoead-14297	304	4	,	,	PUNCT
efajoead-14297	304	5	l.	l.	PROPN
efajoead-14297	304	6	s.	s.	PROPN
efajoead-14297	304	7	(	(	PUNCT
efajoead-14297	304	8	2017	2017	NUM
efajoead-14297	304	9	)	)	PUNCT
efajoead-14297	304	10	.	.	PUNCT
efajoead-14297	305	1	thematic	thematic	ADJ
efajoead-14297	305	2	analysis	analysis	NOUN
efajoead-14297	305	3	:	:	PUNCT
efajoead-14297	305	4	striving	strive	VERB
efajoead-14297	305	5	to	to	PART
efajoead-14297	305	6	meet	meet	VERB
efajoead-14297	305	7	the	the	DET
efajoead-14297	305	8	trustworthiness	trustworthiness	NOUN
efajoead-14297	305	9	criteria	criterion	NOUN
efajoead-14297	305	10	.	.	PUNCT
efajoead-14297	306	1	international	international	ADJ
efajoead-14297	306	2	journal	journal	NOUN
efajoead-14297	306	3	of	of	ADP
efajoead-14297	306	4	qualitative	qualitative	ADJ
efajoead-14297	306	5	methods	method	NOUN
efajoead-14297	306	6	,	,	PUNCT
efajoead-14297	306	7	16(1	16(1	NUM
efajoead-14297	306	8	)	)	PUNCT
efajoead-14297	306	9	,	,	PUNCT
efajoead-14297	306	10	1–13	1–13	NOUN
efajoead-14297	306	11	.	.	PUNCT
efajoead-14297	307	1	https://doi.org/10.1177/1609406917733847	https://doi.org/10.1177/1609406917733847	PROPN
efajoead-14297	307	2	.	.	PUNCT
efajoead-14297	308	1	ogiermann	ogiermann	PROPN
efajoead-14297	308	2	,	,	PUNCT
efajoead-14297	308	3	e.	e.	PROPN
efajoead-14297	308	4	&	&	CCONJ
efajoead-14297	308	5	bella	bella	PROPN
efajoead-14297	308	6	,	,	PUNCT
efajoead-14297	308	7	s.	s.	PROPN
efajoead-14297	308	8	(	(	PUNCT
efajoead-14297	308	9	2020	2020	NUM
efajoead-14297	308	10	)	)	PUNCT
efajoead-14297	308	11	.	.	PUNCT
efajoead-14297	309	1	the	the	DET
efajoead-14297	309	2	pragmatics	pragmatic	NOUN
efajoead-14297	309	3	of	of	ADP
efajoead-14297	309	4	requests	request	NOUN
efajoead-14297	309	5	and	and	CCONJ
efajoead-14297	309	6	apologies	apology	NOUN
efajoead-14297	309	7	:	:	PUNCT
efajoead-14297	309	8	developmental	developmental	ADJ
efajoead-14297	309	9	and	and	CCONJ
efajoead-14297	309	10	cross	cross	ADJ
efajoead-14297	309	11	-	-	ADJ
efajoead-14297	309	12	cultural	cultural	ADJ
efajoead-14297	309	13	perspectives	perspective	NOUN
efajoead-14297	309	14	.	.	PUNCT
efajoead-14297	310	1	john	john	PROPN
efajoead-14297	310	2	benjamins	benjamins	PROPN
efajoead-14297	310	3	publishing	publishing	PROPN
efajoead-14297	310	4	company	company	NOUN
efajoead-14297	310	5	.	.	PUNCT
efajoead-14297	311	1	park	park	PROPN
efajoead-14297	311	2	,	,	PUNCT
efajoead-14297	311	3	s.	s.	PROPN
efajoead-14297	311	4	&	&	CCONJ
efajoead-14297	311	5	.	.	PUNCT
efajoead-14297	312	1	kim	kim	PROPN
efajoead-14297	312	2	,	,	PUNCT
efajoead-14297	312	3	j	j	PROPN
efajoead-14297	312	4	(	(	PUNCT
efajoead-14297	312	5	2020	2020	NUM
efajoead-14297	312	6	)	)	PUNCT
efajoead-14297	312	7	.	.	PUNCT
efajoead-14297	313	1	exploring	explore	VERB
efajoead-14297	313	2	communication	communication	NOUN
efajoead-14297	313	3	effectiveness	effectiveness	NOUN
efajoead-14297	313	4	in	in	ADP
efajoead-14297	313	5	multicultural	multicultural	ADJ
efajoead-14297	313	6	hotel	hotel	NOUN
efajoead-14297	313	7	service	service	NOUN
efajoead-14297	313	8	encounters	encounter	NOUN
efajoead-14297	313	9	.	.	PUNCT
efajoead-14297	314	1	journal	journal	PROPN
efajoead-14297	314	2	of	of	ADP
efajoead-14297	314	3	hospitality	hospitality	NOUN
efajoead-14297	314	4	and	and	CCONJ
efajoead-14297	314	5	tourism	tourism	NOUN
efajoead-14297	314	6	management	management	NOUN
efajoead-14297	314	7	,	,	PUNCT
efajoead-14297	314	8	45	45	NUM
efajoead-14297	314	9	,	,	PUNCT
efajoead-14297	314	10	364–373	364–373	NUM
efajoead-14297	314	11	.	.	PUNCT
efajoead-14297	315	1	https://doi.org/10.1016/j.jhtm.2020.09.007	https://doi.org/10.1016/j.jhtm.2020.09.007	ADJ
efajoead-14297	315	2	.	.	PUNCT
efajoead-14297	315	3	pelden	pelden	PROPN
efajoead-14297	315	4	,	,	PUNCT
efajoead-14297	315	5	s.	s.	PROPN
efajoead-14297	315	6	,	,	PUNCT
efajoead-14297	315	7	reid	reid	PROPN
efajoead-14297	315	8	boyd	boyd	PROPN
efajoead-14297	315	9	,	,	PUNCT
efajoead-14297	315	10	e.	e.	PROPN
efajoead-14297	315	11	,	,	PUNCT
efajoead-14297	315	12	grobbelaar	grobbelaar	NOUN
efajoead-14297	315	13	,	,	PUNCT
efajoead-14297	315	14	m.	m.	NOUN
efajoead-14297	315	15	,	,	PUNCT
efajoead-14297	315	16	adusei	adusei	NOUN
efajoead-14297	315	17	-	-	PUNCT
efajoead-14297	315	18	asante	asante	NOUN
efajoead-14297	315	19	,	,	PUNCT
efajoead-14297	315	20	k.	k.	PROPN
efajoead-14297	315	21	,	,	PUNCT
efajoead-14297	315	22	&	&	CCONJ
efajoead-14297	315	23	hopkins	hopkins	PROPN
efajoead-14297	315	24	,	,	PUNCT
efajoead-14297	315	25	l.	l.	PROPN
efajoead-14297	315	26	(	(	PUNCT
efajoead-14297	315	27	2019	2019	NUM
efajoead-14297	315	28	)	)	PUNCT
efajoead-14297	315	29	.	.	PUNCT
efajoead-14297	316	1	ladies	lady	NOUN
efajoead-14297	316	2	,	,	PUNCT
efajoead-14297	316	3	gentlemen	gentleman	NOUN
efajoead-14297	316	4	and	and	CCONJ
efajoead-14297	316	5	guys	guy	NOUN
efajoead-14297	316	6	:	:	PUNCT
efajoead-14297	316	7	the	the	DET
efajoead-14297	316	8	gender	gender	NOUN
efajoead-14297	316	9	politics	politic	NOUN
efajoead-14297	316	10	of	of	ADP
efajoead-14297	316	11	politeness	politeness	ADJ
efajoead-14297	316	12	.	.	PUNCT
efajoead-14297	317	1	social	social	ADJ
efajoead-14297	317	2	sciences	sciences	PROPN
efajoead-14297	317	3	,	,	PUNCT
efajoead-14297	317	4	8(2	8(2	NUM
efajoead-14297	317	5	)	)	PUNCT
efajoead-14297	317	6	,	,	PUNCT
efajoead-14297	317	7	article	article	NOUN
efajoead-14297	317	8	56	56	NUM
efajoead-14297	317	9	.	.	PUNCT
efajoead-14297	318	1	https://doi.org/10.3390/socsci8020056	https://doi.org/10.3390/socsci8020056	PROPN
efajoead-14297	318	2	rababah	rababah	PROPN
efajoead-14297	318	3	,	,	PUNCT
efajoead-14297	318	4	m.	m.	NOUN
efajoead-14297	318	5	,	,	PUNCT
efajoead-14297	318	6	al	al	PROPN
efajoead-14297	318	7	zoubi	zoubi	PROPN
efajoead-14297	318	8	,	,	PUNCT
efajoead-14297	318	9	s.	s.	PROPN
efajoead-14297	318	10	,	,	PUNCT
efajoead-14297	318	11	al	al	PROPN
efajoead-14297	318	12	masri	masri	PROPN
efajoead-14297	318	13	,	,	PUNCT
efajoead-14297	318	14	m.	m.	NOUN
efajoead-14297	318	15	,	,	PUNCT
efajoead-14297	318	16	&	&	CCONJ
efajoead-14297	318	17	al	al	PROPN
efajoead-14297	318	18	-	-	PUNCT
efajoead-14297	318	19	abdulrazaq	abdulrazaq	PROPN
efajoead-14297	318	20	,	,	PUNCT
efajoead-14297	318	21	m.	m.	NOUN
efajoead-14297	318	22	(	(	PUNCT
efajoead-14297	318	23	2021	2021	NUM
efajoead-14297	318	24	)	)	PUNCT
efajoead-14297	318	25	.	.	PUNCT
efajoead-14297	319	1	politeness	politeness	ADJ
efajoead-14297	319	2	strategies	strategy	NOUN
efajoead-14297	319	3	in	in	ADP
efajoead-14297	319	4	hotel	hotel	NOUN
efajoead-14297	319	5	service	service	NOUN
efajoead-14297	319	6	encounters	encounter	NOUN
efajoead-14297	319	7	in	in	ADP
efajoead-14297	319	8	jordan	jordan	PROPN
efajoead-14297	319	9	:	:	PUNCT
efajoead-14297	319	10	giving	give	VERB
efajoead-14297	319	11	directives	directive	NOUN
efajoead-14297	319	12	.	.	PUNCT
efajoead-14297	320	1	association	association	PROPN
efajoead-14297	320	2	of	of	ADP
efajoead-14297	320	3	arab	arab	ADJ
efajoead-14297	320	4	universities	universities	PROPN
efajoead-14297	320	5	journal	journal	PROPN
efajoead-14297	320	6	for	for	ADP
efajoead-14297	320	7	arts	art	NOUN
efajoead-14297	320	8	,	,	PUNCT
efajoead-14297	320	9	18(1	18(1	NUM
efajoead-14297	320	10	)	)	PUNCT
efajoead-14297	320	11	,	,	PUNCT
efajoead-14297	320	12	351	351	NUM
efajoead-14297	320	13	-	-	SYM
efajoead-14297	320	14	372	372	NUM
efajoead-14297	320	15	.	.	PUNCT
efajoead-14297	321	1	https://digitalcommons.aaru.edu.jo/aauja/vol18/iss1/12	https://digitalcommons.aaru.edu.jo/aauja/vol18/iss1/12	PROPN
efajoead-14297	321	2	.	.	PUNCT
efajoead-14297	322	1	schnurr	schnurr	PROPN
efajoead-14297	322	2	,	,	PUNCT
efajoead-14297	322	3	s.	s.	PROPN
efajoead-14297	322	4	,	,	PUNCT
efajoead-14297	322	5	&	&	CCONJ
efajoead-14297	322	6	zayts	zayts	PROPN
efajoead-14297	322	7	,	,	PUNCT
efajoead-14297	322	8	o.	o.	NOUN
efajoead-14297	322	9	(	(	PUNCT
efajoead-14297	322	10	2017	2017	NUM
efajoead-14297	322	11	)	)	PUNCT
efajoead-14297	322	12	.	.	PUNCT
efajoead-14297	323	1	language	language	NOUN
efajoead-14297	323	2	and	and	CCONJ
efajoead-14297	323	3	culture	culture	NOUN
efajoead-14297	323	4	at	at	ADP
efajoead-14297	323	5	work	work	NOUN
efajoead-14297	323	6	:	:	PUNCT
efajoead-14297	323	7	sociolinguistic	sociolinguistic	ADJ
efajoead-14297	323	8	perspectives	perspective	NOUN
efajoead-14297	323	9	.	.	PUNCT
efajoead-14297	324	1	routledge	routledge	PROPN
efajoead-14297	324	2	.	.	PUNCT
efajoead-14297	325	1	https://doi.org/10.4324/9781315541785	https://doi.org/10.4324/9781315541785	X
efajoead-14297	325	2	.	.	PUNCT
efajoead-14297	326	1	schroeder	schroeder	PROPN
efajoead-14297	326	2	,	,	PUNCT
efajoead-14297	326	3	h.	h.	PROPN
efajoead-14297	326	4	,	,	PUNCT
efajoead-14297	326	5	aubin	aubin	PROPN
efajoead-14297	326	6	le	le	PROPN
efajoead-14297	326	7	quéré	quéré	PROPN
efajoead-14297	326	8	,	,	PUNCT
efajoead-14297	326	9	m.	m.	NOUN
efajoead-14297	326	10	,	,	PUNCT
efajoead-14297	326	11	randazzo	randazzo	VERB
efajoead-14297	326	12	,	,	PUNCT
efajoead-14297	326	13	c.	c.	PROPN
efajoead-14297	326	14	,	,	PUNCT
efajoead-14297	326	15	mimno	mimno	PROPN
efajoead-14297	326	16	,	,	PUNCT
efajoead-14297	326	17	d.	d.	PROPN
efajoead-14297	326	18	,	,	PUNCT
efajoead-14297	326	19	&	&	CCONJ
efajoead-14297	326	20	schoenebeck	schoenebeck	PROPN
efajoead-14297	326	21	,	,	PUNCT
efajoead-14297	326	22	s.	s.	PROPN
efajoead-14297	326	23	(	(	PUNCT
efajoead-14297	326	24	2025	2025	NUM
efajoead-14297	326	25	,	,	PUNCT
efajoead-14297	326	26	april	april	PROPN
efajoead-14297	326	27	)	)	PUNCT
efajoead-14297	326	28	.	.	PUNCT
efajoead-14297	327	1	large	large	ADJ
efajoead-14297	327	2	language	language	NOUN
efajoead-14297	327	3	models	model	NOUN
efajoead-14297	327	4	in	in	ADP
efajoead-14297	327	5	qualitative	qualitative	ADJ
efajoead-14297	327	6	research	research	NOUN
efajoead-14297	327	7	:	:	PUNCT
efajoead-14297	327	8	uses	use	NOUN
efajoead-14297	327	9	,	,	PUNCT
efajoead-14297	327	10	tensions	tension	NOUN
efajoead-14297	327	11	,	,	PUNCT
efajoead-14297	327	12	and	and	CCONJ
efajoead-14297	327	13	intentions	intention	NOUN
efajoead-14297	327	14	.	.	PUNCT
efajoead-14297	328	1	in	in	ADP
efajoead-14297	328	2	proceedings	proceeding	NOUN
efajoead-14297	328	3	of	of	ADP
efajoead-14297	328	4	the	the	DET
efajoead-14297	328	5	2025	2025	NUM
efajoead-14297	328	6	chi	chi	ADJ
efajoead-14297	328	7	conference	conference	NOUN
efajoead-14297	328	8	on	on	ADP
efajoead-14297	328	9	human	human	ADJ
efajoead-14297	328	10	factors	factor	NOUN
efajoead-14297	328	11	in	in	ADP
efajoead-14297	328	12	computing	computing	NOUN
efajoead-14297	328	13	systems	system	NOUN
efajoead-14297	328	14	(	(	PUNCT
efajoead-14297	328	15	chi	chi	PROPN
efajoead-14297	328	16	’	'	PUNCT
efajoead-14297	328	17	25	25	NUM
efajoead-14297	328	18	)	)	PUNCT
efajoead-14297	328	19	(	(	PUNCT
efajoead-14297	328	20	pp	pp	ADV
efajoead-14297	328	21	.	.	PUNCT
efajoead-14297	329	1	481:1–481:17	481:1–481:17	NUM
efajoead-14297	329	2	)	)	PUNCT
efajoead-14297	329	3	.	.	PUNCT
efajoead-14297	330	1	acm	acm	PROPN
efajoead-14297	330	2	.	.	PUNCT
efajoead-14297	331	1	https://doi.org/10.1145/3706598.3713120	https://doi.org/10.1145/3706598.3713120	PROPN
efajoead-14297	331	2	.	.	PUNCT
efajoead-14297	332	1	tannen	tannen	PROPN
efajoead-14297	332	2	,	,	PUNCT
efajoead-14297	332	3	d.	d.	PROPN
efajoead-14297	332	4	(	(	PUNCT
efajoead-14297	332	5	1990	1990	NUM
efajoead-14297	332	6	)	)	PUNCT
efajoead-14297	332	7	.	.	PUNCT
efajoead-14297	333	1	you	you	PRON
efajoead-14297	333	2	just	just	ADV
efajoead-14297	333	3	do	do	AUX
efajoead-14297	333	4	n’t	not	PART
efajoead-14297	333	5	understand	understand	VERB
efajoead-14297	333	6	:	:	PUNCT
efajoead-14297	333	7	women	woman	NOUN
efajoead-14297	333	8	and	and	CCONJ
efajoead-14297	333	9	men	man	NOUN
efajoead-14297	333	10	in	in	ADP
efajoead-14297	333	11	conversation	conversation	NOUN
efajoead-14297	333	12	.	.	PUNCT
efajoead-14297	334	1	ballantine	ballantine	PROPN
efajoead-14297	334	2	books	book	NOUN
efajoead-14297	334	3	.	.	PUNCT
efajoead-14297	335	1	isbn	isbn	PROPN
efajoead-14297	335	2	9780345372055	9780345372055	NUM
efajoead-14297	335	3	.	.	PUNCT
efajoead-14297	336	1	thai	thai	PROPN
efajoead-14297	336	2	,	,	PUNCT
efajoead-14297	336	3	c.	c.	PROPN
efajoead-14297	336	4	n.	n.	PROPN
efajoead-14297	336	5	(	(	PUNCT
efajoead-14297	336	6	2017	2017	NUM
efajoead-14297	336	7	)	)	PUNCT
efajoead-14297	336	8	.	.	PUNCT
efajoead-14297	337	1	gender	gender	NOUN
efajoead-14297	337	2	differences	difference	NOUN
efajoead-14297	337	3	in	in	ADP
efajoead-14297	337	4	language	language	NOUN
efajoead-14297	337	5	use	use	NOUN
efajoead-14297	337	6	in	in	ADP
efajoead-14297	337	7	elt	elt	NOUN
efajoead-14297	337	8	classroom	classroom	NOUN
efajoead-14297	337	9	interaction	interaction	NOUN
efajoead-14297	337	10	.	.	PUNCT
efajoead-14297	338	1	international	international	ADJ
efajoead-14297	338	2	journal	journal	PROPN
efajoead-14297	338	3	of	of	ADP
efajoead-14297	338	4	english	english	PROPN
efajoead-14297	338	5	language	language	PROPN
efajoead-14297	338	6	&	&	CCONJ
efajoead-14297	338	7	translation	translation	NOUN
efajoead-14297	338	8	studies	study	NOUN
efajoead-14297	338	9	,	,	PUNCT
efajoead-14297	338	10	5(3	5(3	NUM
efajoead-14297	338	11	)	)	PUNCT
efajoead-14297	338	12	,	,	PUNCT
efajoead-14297	338	13	90–99	90–99	NUM
efajoead-14297	338	14	.	.	PUNCT
efajoead-14297	339	1	villamin	villamin	PROPN
efajoead-14297	339	2	,	,	PUNCT
efajoead-14297	339	3	p.	p.	NOUN
efajoead-14297	339	4	,	,	PUNCT
efajoead-14297	339	5	lopez	lopez	NOUN
efajoead-14297	339	6	,	,	PUNCT
efajoead-14297	339	7	v.	v.	PROPN
efajoead-14297	339	8	,	,	PUNCT
efajoead-14297	339	9	thapa	thapa	PROPN
efajoead-14297	339	10	,	,	PUNCT
efajoead-14297	339	11	d.	d.	PROPN
efajoead-14297	339	12	k.	k.	PROPN
efajoead-14297	339	13	,	,	PUNCT
efajoead-14297	339	14	&	&	CCONJ
efajoead-14297	339	15	cleary	cleary	PROPN
efajoead-14297	339	16	,	,	PUNCT
efajoead-14297	339	17	m.	m.	NOUN
efajoead-14297	339	18	(	(	PUNCT
efajoead-14297	339	19	2025	2025	NUM
efajoead-14297	339	20	)	)	PUNCT
efajoead-14297	339	21	.	.	PUNCT
efajoead-14297	340	1	a	a	DET
efajoead-14297	340	2	worked	work	VERB
efajoead-14297	340	3	example	example	NOUN
efajoead-14297	340	4	of	of	ADP
efajoead-14297	340	5	qualitative	qualitative	ADJ
efajoead-14297	340	6	descriptive	descriptive	ADJ
efajoead-14297	340	7	design	design	NOUN
efajoead-14297	340	8	:	:	PUNCT
efajoead-14297	340	9	a	a	DET
efajoead-14297	340	10	step	step	NOUN
efajoead-14297	340	11	-	-	PUNCT
efajoead-14297	340	12	by	by	ADP
efajoead-14297	340	13	-	-	PUNCT
efajoead-14297	340	14	step	step	NOUN
efajoead-14297	340	15	guide	guide	NOUN
efajoead-14297	340	16	for	for	ADP
efajoead-14297	340	17	novice	novice	NOUN
efajoead-14297	340	18	and	and	CCONJ
efajoead-14297	340	19	early	early	ADJ
efajoead-14297	340	20	career	career	NOUN
efajoead-14297	340	21	researchers	researcher	NOUN
efajoead-14297	340	22	.	.	PUNCT
efajoead-14297	341	1	journal	journal	NOUN
efajoead-14297	341	2	of	of	ADP
efajoead-14297	341	3	advanced	advanced	ADJ
efajoead-14297	341	4	nursing	nursing	NOUN
efajoead-14297	341	5	,	,	PUNCT
efajoead-14297	341	6	81(8	81(8	NUM
efajoead-14297	341	7	)	)	PUNCT
efajoead-14297	341	8	,	,	PUNCT
efajoead-14297	341	9	5181	5181	NUM
efajoead-14297	341	10	-	-	SYM
efajoead-14297	341	11	5195	5195	NUM
efajoead-14297	341	12	.	.	PUNCT
efajoead-14297	342	1	https://doi.org/https://doi.org/10.1111/jan.16481	https://doi.org/https://doi.org/10.1111/jan.16481	PROPN
efajoead-14297	342	2	.	.	PROPN
efajoead-14297	342	3	vogl	vogl	PROPN
efajoead-14297	342	4	,	,	PUNCT
efajoead-14297	342	5	s.	s.	PROPN
efajoead-14297	342	6	(	(	PUNCT
efajoead-14297	342	7	2022	2022	NUM
efajoead-14297	342	8	)	)	PUNCT
efajoead-14297	342	9	.	.	PUNCT
efajoead-14297	343	1	guest	guest	NOUN
efajoead-14297	343	2	satisfaction	satisfaction	NOUN
efajoead-14297	343	3	and	and	CCONJ
efajoead-14297	343	4	feedback	feedback	NOUN
efajoead-14297	343	5	methods	method	NOUN
efajoead-14297	343	6	in	in	ADP
efajoead-14297	343	7	hospitality	hospitality	NOUN
efajoead-14297	343	8	.	.	PUNCT
efajoead-14297	344	1	journal	journal	PROPN
efajoead-14297	344	2	of	of	ADP
efajoead-14297	344	3	hospitality	hospitality	NOUN
efajoead-14297	344	4	and	and	CCONJ
efajoead-14297	344	5	tourism	tourism	NOUN
efajoead-14297	344	6	insights	insight	NOUN
efajoead-14297	344	7	,	,	PUNCT
efajoead-14297	344	8	5(2	5(2	NUM
efajoead-14297	344	9	)	)	PUNCT
efajoead-14297	344	10	,	,	PUNCT
efajoead-14297	344	11	245–260	245–260	NUM
efajoead-14297	344	12	.	.	PUNCT
efajoead-14297	345	1	https://doi.org/10.1108/jhti-09-2021-0201	https://doi.org/10.1108/jhti-09-2021-0201	NOUN
efajoead-14297	345	2	.	.	PUNCT
efajoead-14297	346	1	webster	webster	PROPN
efajoead-14297	346	2	,	,	PUNCT
efajoead-14297	346	3	c.	c.	PROPN
efajoead-14297	346	4	&	&	CCONJ
efajoead-14297	346	5	sundaram	sundaram	PROPN
efajoead-14297	346	6	,	,	PUNCT
efajoead-14297	346	7	d.	d.	PROPN
efajoead-14297	346	8	s.	s.	PROPN
efajoead-14297	346	9	(	(	PUNCT
efajoead-14297	346	10	2009	2009	NUM
efajoead-14297	346	11	)	)	PUNCT
efajoead-14297	346	12	.	.	PUNCT
efajoead-14297	347	1	effect	effect	NOUN
efajoead-14297	347	2	of	of	ADP
efajoead-14297	347	3	service	service	NOUN
efajoead-14297	347	4	provider	provider	NOUN
efajoead-14297	347	5	’s	’s	PART
efajoead-14297	347	6	communication	communication	NOUN
efajoead-14297	347	7	style	style	NOUN
efajoead-14297	347	8	on	on	ADP
efajoead-14297	347	9	customer	customer	NOUN
efajoead-14297	347	10	satisfaction	satisfaction	NOUN
efajoead-14297	347	11	in	in	ADP
efajoead-14297	347	12	a	a	DET
efajoead-14297	347	13	high	high	ADJ
efajoead-14297	347	14	-	-	PUNCT
efajoead-14297	347	15	contact	contact	NOUN
efajoead-14297	347	16	service	service	NOUN
efajoead-14297	347	17	environment	environment	NOUN
efajoead-14297	347	18	.	.	PUNCT
efajoead-14297	348	1	journal	journal	PROPN
efajoead-14297	348	2	of	of	ADP
efajoead-14297	348	3	services	service	NOUN
efajoead-14297	348	4	marketing	marketing	NOUN
efajoead-14297	348	5	,	,	PUNCT
efajoead-14297	348	6	23(2	23(2	NOUN
efajoead-14297	348	7	)	)	PUNCT
efajoead-14297	348	8	,	,	PUNCT
efajoead-14297	348	9	104–114	104–114	NUM
efajoead-14297	348	10	.	.	PUNCT
efajoead-14297	349	1	https://doi.org/10.1108/08876040910946369	https://doi.org/10.1108/08876040910946369	NOUN
efajoead-14297	349	2	.	.	PUNCT
efajoead-14297	350	1	https://doi.org/https:/doi.org/10.61506/02.00208	https://doi.org/https:/doi.org/10.61506/02.00208	NOUN
efajoead-14297	350	2	https://doi.org/10.1177/1609406917733847	https://doi.org/10.1177/1609406917733847	ADP
efajoead-14297	350	3	https://doi.org/10.1016/j.jhtm.2020.09.007	https://doi.org/10.1016/j.jhtm.2020.09.007	ADJ
efajoead-14297	350	4	https://digitalcommons.aaru.edu.jo/aauja/vol18/iss1/12	https://digitalcommons.aaru.edu.jo/aauja/vol18/iss1/12	NOUN
efajoead-14297	350	5	https://doi.org/10.4324/9781315541785	https://doi.org/10.4324/9781315541785	NOUN
efajoead-14297	350	6	https://doi.org/10.1145/3706598.3713120	https://doi.org/10.1145/3706598.3713120	ADJ
efajoead-14297	350	7	https://doi.org/https:/doi.org/10.1111/jan.16481	https://doi.org/https:/doi.org/10.1111/jan.16481	CCONJ
efajoead-14297	350	8	https://doi.org/10.1108/jhti-09-2021-0201	https://doi.org/10.1108/jhti-09-2021-0201	PROPN
efajoead-14297	350	9	https://doi.org/10.1108/08876040910946369	https://doi.org/10.1108/08876040910946369	NOUN
efajoead-14297	350	10	desti	desti	PROPN
efajoead-14297	350	11	wulan	wulan	VERB
efajoead-14297	350	12	dari	dari	PROPN
efajoead-14297	350	13	et	et	PROPN
efajoead-14297	350	14	al	al	PROPN
efajoead-14297	350	15	.	.	PROPN
efajoead-14297	350	16	,	,	PUNCT
efajoead-14297	350	17	2025	2025	NUM
efajoead-14297	350	18	politeness	politeness	ADJ
efajoead-14297	350	19	strategies	strategy	NOUN
efajoead-14297	350	20	and	and	CCONJ
efajoead-14297	350	21	gendered	gendere	VERB
efajoead-14297	350	22	language	language	NOUN
efajoead-14297	350	23	use	use	NOUN
efajoead-14297	350	24	in	in	ADP
efajoead-14297	350	25	hospitality	hospitality	NOUN
efajoead-14297	350	26	discourse	discourse	NOUN
efajoead-14297	350	27	:	:	PUNCT
efajoead-14297	350	28	a	a	DET
efajoead-14297	350	29	case	case	NOUN
efajoead-14297	350	30	study	study	NOUN
efajoead-14297	350	31	of	of	ADP
efajoead-14297	350	32	ibis	ibis	ADJ
efajoead-14297	350	33	styles	style	NOUN
efajoead-14297	350	34	hotel	hotel	NOUN
efajoead-14297	350	35	in	in	ADP
efajoead-14297	350	36	jakarta	jakarta	PROPN
efajoead-14297	350	37	248	248	NUM
efajoead-14297	350	38	|	|	ADV
efajoead-14297	350	39	vol.9	vol.9	PROPN
efajoead-14297	350	40	,	,	PUNCT
efajoead-14297	350	41	no	no	INTJ
efajoead-14297	350	42	.	.	NOUN
efajoead-14297	350	43	2	2	NUM
efajoead-14297	350	44	,	,	PUNCT
efajoead-14297	350	45	2025	2025	NUM
efajoead-14297	350	46	(	(	PUNCT
efajoead-14297	350	47	237	237	NUM
efajoead-14297	350	48	-	-	SYM
efajoead-14297	350	49	248	248	NUM
efajoead-14297	350	50	)	)	PUNCT