id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
erjee-9133	Candra, Budi; Khoiriyah, Khoiriyah	CULTIVATING ENGLISH PROFICIENCY FOR ENHANCED CUSTOMER SERVICE IN INDONESIAN RAILWAYS: A STUDY ON VOCATIONAL TRAINING NEEDS	2024	12	.pdf	application/pdf	7534	417	50	28-02-2024 Abstract: This research aims to conduct a need analysis of English communication skills learning materials that can better meet the demands of workplace, to be specific for customer service employees in Indonesian Railways Company (PT.KAI). Chayanin Srisawat (2015) conducted a study about the need for English communication skills among customer service employees at a telecommunication company in Thailand.	cache/erjee-9133.pdf	txt/erjee-9133.txt