id	sid	tid	token	lemma	pos
erjee-9133	1	1	english	english	PROPN
erjee-9133	1	2	review	review	PROPN
erjee-9133	1	3	:	:	PUNCT
erjee-9133	1	4	journal	journal	NOUN
erjee-9133	1	5	of	of	ADP
erjee-9133	1	6	english	english	ADJ
erjee-9133	1	7	education	education	PROPN
erjee-9133	1	8	p	p	PROPN
erjee-9133	1	9	-	-	PUNCT
erjee-9133	1	10	issn	issn	PROPN
erjee-9133	1	11	2301	2301	NUM
erjee-9133	1	12	-	-	SYM
erjee-9133	1	13	7554	7554	NUM
erjee-9133	1	14	,	,	PUNCT
erjee-9133	1	15	e	e	X
erjee-9133	1	16	-	-	PUNCT
erjee-9133	1	17	issn	issn	VERB
erjee-9133	1	18	2541	2541	NUM
erjee-9133	1	19	-	-	SYM
erjee-9133	1	20	3643	3643	NUM
erjee-9133	1	21	volume	volume	NOUN
erjee-9133	1	22	12	12	NUM
erjee-9133	1	23	,	,	PUNCT
erjee-9133	1	24	issue	issue	NOUN
erjee-9133	1	25	1	1	NUM
erjee-9133	1	26	,	,	PUNCT
erjee-9133	1	27	february	february	PROPN
erjee-9133	1	28	2024	2024	NUM
erjee-9133	1	29	https://journal.uniku.ac.id/index.php/erjee	https://journal.uniku.ac.id/index.php/erjee	PROPN
erjee-9133	1	30	397	397	NUM
erjee-9133	1	31	cultivating	cultivate	VERB
erjee-9133	1	32	english	english	ADJ
erjee-9133	1	33	proficiency	proficiency	NOUN
erjee-9133	1	34	for	for	ADP
erjee-9133	1	35	enhanced	enhanced	ADJ
erjee-9133	1	36	customer	customer	NOUN
erjee-9133	1	37	service	service	NOUN
erjee-9133	1	38	in	in	ADP
erjee-9133	1	39	indonesian	indonesian	ADJ
erjee-9133	1	40	railways	railway	NOUN
erjee-9133	1	41	:	:	PUNCT
erjee-9133	1	42	a	a	DET
erjee-9133	1	43	study	study	NOUN
erjee-9133	1	44	on	on	ADP
erjee-9133	1	45	vocational	vocational	ADJ
erjee-9133	1	46	training	training	NOUN
erjee-9133	1	47	needs	need	VERB
erjee-9133	1	48	budi	budi	PROPN
erjee-9133	1	49	candra	candra	PROPN
erjee-9133	1	50	english	english	PROPN
erjee-9133	1	51	language	language	PROPN
erjee-9133	1	52	education	education	NOUN
erjee-9133	1	53	department	department	NOUN
erjee-9133	1	54	,	,	PUNCT
erjee-9133	1	55	universitas	universita	NOUN
erjee-9133	1	56	muhammadiyah	muhammadiyah	ADP
erjee-9133	1	57	malang	malang	PROPN
erjee-9133	1	58	,	,	PUNCT
erjee-9133	1	59	indonesia	indonesia	PROPN
erjee-9133	1	60	email:budicandra05@umm.ac.id	email:budicandra05@umm.ac.id	PROPN
erjee-9133	1	61	khoiriyah	khoiriyah	PROPN
erjee-9133	1	62	*	*	PUNCT
erjee-9133	1	63	english	english	PROPN
erjee-9133	1	64	language	language	PROPN
erjee-9133	1	65	education	education	NOUN
erjee-9133	1	66	department	department	NOUN
erjee-9133	1	67	,	,	PUNCT
erjee-9133	1	68	universitas	universita	NOUN
erjee-9133	1	69	muhammadiyah	muhammadiyah	ADP
erjee-9133	1	70	malang	malang	PROPN
erjee-9133	1	71	,	,	PUNCT
erjee-9133	1	72	indonesia	indonesia	PROPN
erjee-9133	1	73	email	email	NOUN
erjee-9133	1	74	:	:	PUNCT
erjee-9133	1	75	khoiriyah230693@umm.ac.id	khoiriyah230693@umm.ac.id	PROPN
erjee-9133	1	76	apa	apa	PROPN
erjee-9133	1	77	scitation	scitation	PROPN
erjee-9133	1	78	:	:	PUNCT
erjee-9133	1	79	candra	candra	PROPN
erjee-9133	1	80	,	,	PUNCT
erjee-9133	1	81	b.	b.	PROPN
erjee-9133	1	82	,	,	PUNCT
erjee-9133	1	83	&	&	CCONJ
erjee-9133	1	84	khoiriyah	khoiriyah	PROPN
erjee-9133	1	85	.	.	PUNCT
erjee-9133	2	1	(	(	PUNCT
erjee-9133	2	2	2024	2024	NUM
erjee-9133	2	3	)	)	PUNCT
erjee-9133	2	4	.	.	PUNCT
erjee-9133	3	1	cultivating	cultivate	VERB
erjee-9133	3	2	english	english	ADJ
erjee-9133	3	3	proficiency	proficiency	NOUN
erjee-9133	3	4	for	for	ADP
erjee-9133	3	5	enhanced	enhanced	ADJ
erjee-9133	3	6	customer	customer	NOUN
erjee-9133	3	7	service	service	NOUN
erjee-9133	3	8	in	in	ADP
erjee-9133	3	9	indonesian	indonesian	ADJ
erjee-9133	3	10	railways	railway	NOUN
erjee-9133	3	11	:	:	PUNCT
erjee-9133	3	12	a	a	DET
erjee-9133	3	13	study	study	NOUN
erjee-9133	3	14	on	on	ADP
erjee-9133	3	15	vocational	vocational	ADJ
erjee-9133	3	16	training	training	NOUN
erjee-9133	3	17	needs	need	NOUN
erjee-9133	3	18	.	.	PUNCT
erjee-9133	4	1	senglish	senglish	PROPN
erjee-9133	4	2	sreview	sreview	NOUN
erjee-9133	4	3	:	:	PUNCT
erjee-9133	4	4	sjournal	sjournal	ADJ
erjee-9133	4	5	sof	sof	VERB
erjee-9133	4	6	senglish	senglish	PROPN
erjee-9133	4	7	seducation	seducation	NOUN
erjee-9133	4	8	,	,	PUNCT
erjee-9133	4	9	s12(1	s12(1	NOUN
erjee-9133	4	10	)	)	PUNCT
erjee-9133	4	11	,	,	PUNCT
erjee-9133	4	12	397	397	NUM
erjee-9133	4	13	-	-	SYM
erjee-9133	4	14	408	408	NUM
erjee-9133	4	15	.	.	PUNCT
erjee-9133	5	1	https://doi.org/10.25134/erjee.v12i1.9133	https://doi.org/10.25134/erjee.v12i1.9133	PROPN
erjee-9133	5	2	received	receive	VERB
erjee-9133	5	3	:	:	PUNCT
erjee-9133	5	4	25	25	NUM
erjee-9133	5	5	-	-	SYM
erjee-9133	5	6	10	10	NUM
erjee-9133	5	7	-	-	PUNCT
erjee-9133	5	8	2023	2023	NUM
erjee-9133	5	9	accepted	accept	VERB
erjee-9133	5	10	:	:	PUNCT
erjee-9133	5	11	23	23	NUM
erjee-9133	5	12	-	-	SYM
erjee-9133	5	13	12	12	NUM
erjee-9133	5	14	-	-	PUNCT
erjee-9133	5	15	2023	2023	NUM
erjee-9133	5	16	published	publish	VERB
erjee-9133	5	17	:	:	PUNCT
erjee-9133	5	18	28	28	NUM
erjee-9133	5	19	-	-	PUNCT
erjee-9133	5	20	02	02	NUM
erjee-9133	5	21	-	-	PUNCT
erjee-9133	5	22	2024	2024	NUM
erjee-9133	5	23	abstract	abstract	NOUN
erjee-9133	5	24	:	:	PUNCT
erjee-9133	5	25	this	this	DET
erjee-9133	5	26	research	research	NOUN
erjee-9133	5	27	aims	aim	VERB
erjee-9133	5	28	to	to	PART
erjee-9133	5	29	conduct	conduct	VERB
erjee-9133	5	30	a	a	DET
erjee-9133	5	31	need	need	NOUN
erjee-9133	5	32	analysis	analysis	NOUN
erjee-9133	5	33	of	of	ADP
erjee-9133	5	34	english	english	ADJ
erjee-9133	5	35	communication	communication	NOUN
erjee-9133	5	36	skills	skill	NOUN
erjee-9133	5	37	learning	learn	VERB
erjee-9133	5	38	materials	material	NOUN
erjee-9133	5	39	that	that	PRON
erjee-9133	5	40	can	can	AUX
erjee-9133	5	41	better	well	ADV
erjee-9133	5	42	meet	meet	VERB
erjee-9133	5	43	the	the	DET
erjee-9133	5	44	demands	demand	NOUN
erjee-9133	5	45	of	of	ADP
erjee-9133	5	46	workplace	workplace	NOUN
erjee-9133	5	47	,	,	PUNCT
erjee-9133	5	48	to	to	PART
erjee-9133	5	49	be	be	AUX
erjee-9133	5	50	specific	specific	ADJ
erjee-9133	5	51	for	for	ADP
erjee-9133	5	52	customer	customer	NOUN
erjee-9133	5	53	service	service	NOUN
erjee-9133	5	54	employees	employee	NOUN
erjee-9133	5	55	in	in	ADP
erjee-9133	5	56	indonesian	indonesian	ADJ
erjee-9133	5	57	railways	railway	NOUN
erjee-9133	5	58	company	company	NOUN
erjee-9133	5	59	(	(	PUNCT
erjee-9133	5	60	pt.kai	pt.kai	PROPN
erjee-9133	5	61	)	)	PUNCT
erjee-9133	5	62	.	.	PUNCT
erjee-9133	6	1	thirteen	thirteen	NUM
erjee-9133	6	2	employees	employee	NOUN
erjee-9133	6	3	were	be	AUX
erjee-9133	6	4	purposefully	purposefully	ADV
erjee-9133	6	5	selected	select	VERB
erjee-9133	6	6	as	as	ADP
erjee-9133	6	7	the	the	DET
erjee-9133	6	8	respondents	respondent	NOUN
erjee-9133	6	9	.	.	PUNCT
erjee-9133	7	1	using	use	VERB
erjee-9133	7	2	mixed	mixed	ADJ
erjee-9133	7	3	methods	method	NOUN
erjee-9133	7	4	,	,	PUNCT
erjee-9133	7	5	a	a	DET
erjee-9133	7	6	survey	survey	NOUN
erjee-9133	7	7	and	and	CCONJ
erjee-9133	7	8	in	in	ADP
erjee-9133	7	9	-	-	PUNCT
erjee-9133	7	10	depth	depth	NOUN
erjee-9133	7	11	interview	interview	NOUN
erjee-9133	7	12	were	be	AUX
erjee-9133	7	13	carried	carry	VERB
erjee-9133	7	14	out	out	ADP
erjee-9133	7	15	to	to	PART
erjee-9133	7	16	collect	collect	VERB
erjee-9133	7	17	the	the	DET
erjee-9133	7	18	data	datum	NOUN
erjee-9133	7	19	as	as	ADP
erjee-9133	7	20	a	a	DET
erjee-9133	7	21	part	part	NOUN
erjee-9133	7	22	of	of	ADP
erjee-9133	7	23	a	a	DET
erjee-9133	7	24	need	need	NOUN
erjee-9133	7	25	analysis	analysis	NOUN
erjee-9133	7	26	.	.	PUNCT
erjee-9133	8	1	the	the	DET
erjee-9133	8	2	result	result	NOUN
erjee-9133	8	3	showed	show	VERB
erjee-9133	8	4	that	that	SCONJ
erjee-9133	8	5	english	english	ADJ
erjee-9133	8	6	communication	communication	NOUN
erjee-9133	8	7	skills	skill	NOUN
erjee-9133	8	8	in	in	ADP
erjee-9133	8	9	the	the	DET
erjee-9133	8	10	customer	customer	NOUN
erjee-9133	8	11	service	service	NOUN
erjee-9133	8	12	sector	sector	NOUN
erjee-9133	8	13	of	of	ADP
erjee-9133	8	14	indonesian	indonesian	ADJ
erjee-9133	8	15	railways	railway	NOUN
erjee-9133	8	16	,	,	PUNCT
erjee-9133	8	17	especially	especially	ADV
erjee-9133	8	18	in	in	ADP
erjee-9133	8	19	malang	malang	PROPN
erjee-9133	8	20	reminds	remind	VERB
erjee-9133	8	21	very	very	ADV
erjee-9133	8	22	crucial	crucial	ADJ
erjee-9133	8	23	since	since	SCONJ
erjee-9133	8	24	many	many	ADJ
erjee-9133	8	25	regions	region	NOUN
erjee-9133	8	26	in	in	ADP
erjee-9133	8	27	indonesia	indonesia	PROPN
erjee-9133	8	28	are	be	AUX
erjee-9133	8	29	international	international	ADJ
erjee-9133	8	30	tourism	tourism	NOUN
erjee-9133	8	31	destinations	destination	NOUN
erjee-9133	8	32	.	.	PUNCT
erjee-9133	9	1	nonetheless	nonetheless	ADV
erjee-9133	9	2	,	,	PUNCT
erjee-9133	9	3	almost	almost	ADV
erjee-9133	9	4	all	all	PRON
erjee-9133	9	5	of	of	ADP
erjee-9133	9	6	the	the	DET
erjee-9133	9	7	participants	participant	NOUN
erjee-9133	9	8	did	do	AUX
erjee-9133	9	9	not	not	PART
erjee-9133	9	10	always	always	ADV
erjee-9133	9	11	speak	speak	VERB
erjee-9133	9	12	english	english	PROPN
erjee-9133	9	13	in	in	ADP
erjee-9133	9	14	their	their	PRON
erjee-9133	9	15	day	day	NOUN
erjee-9133	9	16	-	-	PUNCT
erjee-9133	9	17	to	to	ADP
erjee-9133	9	18	-	-	PUNCT
erjee-9133	9	19	day	day	NOUN
erjee-9133	9	20	working	working	NOUN
erjee-9133	9	21	time	time	NOUN
erjee-9133	9	22	.	.	PUNCT
erjee-9133	10	1	yet	yet	ADV
erjee-9133	10	2	,	,	PUNCT
erjee-9133	10	3	they	they	PRON
erjee-9133	10	4	still	still	ADV
erjee-9133	10	5	highly	highly	ADV
erjee-9133	10	6	demanded	demand	VERB
erjee-9133	10	7	to	to	PART
erjee-9133	10	8	improve	improve	VERB
erjee-9133	10	9	their	their	PRON
erjee-9133	10	10	english	english	ADJ
erjee-9133	10	11	communication	communication	NOUN
erjee-9133	10	12	skills	skill	NOUN
erjee-9133	10	13	as	as	ADP
erjee-9133	10	14	their	their	PRON
erjee-9133	10	15	related	relate	VERB
erjee-9133	10	16	working	working	NOUN
erjee-9133	10	17	skills	skill	NOUN
erjee-9133	10	18	to	to	PART
erjee-9133	10	19	improve	improve	VERB
erjee-9133	10	20	their	their	PRON
erjee-9133	10	21	professionalism	professionalism	NOUN
erjee-9133	10	22	and	and	CCONJ
erjee-9133	10	23	to	to	PART
erjee-9133	10	24	meet	meet	VERB
erjee-9133	10	25	the	the	DET
erjee-9133	10	26	workplace	workplace	NOUN
erjee-9133	10	27	requirements	requirement	NOUN
erjee-9133	10	28	.	.	PUNCT
erjee-9133	11	1	thuse	thuse	NOUN
erjee-9133	11	2	,	,	PUNCT
erjee-9133	11	3	vocational	vocational	ADJ
erjee-9133	11	4	training	training	NOUN
erjee-9133	11	5	initiatives	initiative	NOUN
erjee-9133	11	6	was	be	AUX
erjee-9133	11	7	exceedingly	exceedingly	ADV
erjee-9133	11	8	suggested	suggest	VERB
erjee-9133	11	9	.	.	PUNCT
erjee-9133	12	1	based	base	VERB
erjee-9133	12	2	on	on	ADP
erjee-9133	12	3	the	the	DET
erjee-9133	12	4	result	result	NOUN
erjee-9133	12	5	of	of	ADP
erjee-9133	12	6	a	a	DET
erjee-9133	12	7	need	need	NOUN
erjee-9133	12	8	analysis	analysis	NOUN
erjee-9133	12	9	conducted	conduct	VERB
erjee-9133	12	10	in	in	ADP
erjee-9133	12	11	this	this	DET
erjee-9133	12	12	study	study	NOUN
erjee-9133	12	13	,	,	PUNCT
erjee-9133	12	14	among	among	ADP
erjee-9133	12	15	four	four	NUM
erjee-9133	12	16	english	english	ADJ
erjee-9133	12	17	skills	skill	NOUN
erjee-9133	12	18	,	,	PUNCT
erjee-9133	12	19	listening	listen	VERB
erjee-9133	12	20	and	and	CCONJ
erjee-9133	12	21	speaking	speaking	NOUN
erjee-9133	12	22	skills	skill	NOUN
erjee-9133	12	23	were	be	AUX
erjee-9133	12	24	primary	primary	ADJ
erjee-9133	12	25	needed	need	VERB
erjee-9133	12	26	to	to	PART
erjee-9133	12	27	be	be	AUX
erjee-9133	12	28	enhanced	enhance	VERB
erjee-9133	12	29	.	.	PUNCT
erjee-9133	13	1	some	some	DET
erjee-9133	13	2	topics	topic	NOUN
erjee-9133	13	3	were	be	AUX
erjee-9133	13	4	highlighted	highlight	VERB
erjee-9133	13	5	as	as	ADP
erjee-9133	13	6	the	the	DET
erjee-9133	13	7	learning	learning	NOUN
erjee-9133	13	8	materials	material	NOUN
erjee-9133	13	9	that	that	PRON
erjee-9133	13	10	meet	meet	VERB
erjee-9133	13	11	with	with	ADP
erjee-9133	13	12	the	the	DET
erjee-9133	13	13	employee	employee	NOUN
erjee-9133	13	14	’s	’s	PART
erjee-9133	13	15	needs	need	NOUN
erjee-9133	13	16	such	such	ADJ
erjee-9133	13	17	as	as	ADP
erjee-9133	13	18	showing	show	VERB
erjee-9133	13	19	empathy	empathy	NOUN
erjee-9133	13	20	,	,	PUNCT
erjee-9133	13	21	ending	end	VERB
erjee-9133	13	22	conversation	conversation	NOUN
erjee-9133	13	23	,	,	PUNCT
erjee-9133	13	24	thanking	thank	VERB
erjee-9133	13	25	conversation	conversation	NOUN
erjee-9133	13	26	,	,	PUNCT
erjee-9133	13	27	and	and	CCONJ
erjee-9133	13	28	other	other	ADJ
erjee-9133	13	29	topics	topic	NOUN
erjee-9133	13	30	related	relate	VERB
erjee-9133	13	31	to	to	ADP
erjee-9133	13	32	tourism	tourism	NOUN
erjee-9133	13	33	and	and	CCONJ
erjee-9133	13	34	giving	give	VERB
erjee-9133	13	35	directions	direction	NOUN
erjee-9133	13	36	and	and	CCONJ
erjee-9133	13	37	many	many	ADJ
erjee-9133	13	38	more	more	ADJ
erjee-9133	13	39	.	.	PUNCT
erjee-9133	14	1	all	all	ADV
erjee-9133	14	2	in	in	ADP
erjee-9133	14	3	all	all	PRON
erjee-9133	14	4	,	,	PUNCT
erjee-9133	14	5	this	this	PRON
erjee-9133	14	6	needs	need	VERB
erjee-9133	14	7	analysis	analysis	NOUN
erjee-9133	14	8	highlight	highlight	VERB
erjee-9133	14	9	proper	proper	ADJ
erjee-9133	14	10	materials	material	NOUN
erjee-9133	14	11	of	of	ADP
erjee-9133	14	12	english	english	ADJ
erjee-9133	14	13	training	training	NOUN
erjee-9133	14	14	for	for	SCONJ
erjee-9133	14	15	the	the	DET
erjee-9133	14	16	employees	employee	NOUN
erjee-9133	14	17	to	to	PART
erjee-9133	14	18	meet	meet	VERB
erjee-9133	14	19	the	the	DET
erjee-9133	14	20	need	need	NOUN
erjee-9133	14	21	of	of	ADP
erjee-9133	14	22	the	the	DET
erjee-9133	14	23	employee	employee	NOUN
erjee-9133	14	24	as	as	ADV
erjee-9133	14	25	well	well	ADV
erjee-9133	14	26	to	to	PART
erjee-9133	14	27	enhance	enhance	VERB
erjee-9133	14	28	their	their	PRON
erjee-9133	14	29	service	service	NOUN
erjee-9133	14	30	excellent	excellent	ADJ
erjee-9133	14	31	.	.	PUNCT
erjee-9133	15	1	this	this	DET
erjee-9133	15	2	research	research	NOUN
erjee-9133	15	3	is	be	AUX
erjee-9133	15	4	expected	expect	VERB
erjee-9133	15	5	to	to	PART
erjee-9133	15	6	give	give	VERB
erjee-9133	15	7	preliminary	preliminary	ADJ
erjee-9133	15	8	evidence	evidence	NOUN
erjee-9133	15	9	for	for	SCONJ
erjee-9133	15	10	the	the	DET
erjee-9133	15	11	eop	eop	PROPN
erjee-9133	15	12	course	course	NOUN
erjee-9133	15	13	designers	designer	NOUN
erjee-9133	15	14	,	,	PUNCT
erjee-9133	15	15	esp	esp	ADJ
erjee-9133	15	16	practitioners	practitioner	NOUN
erjee-9133	15	17	,	,	PUNCT
erjee-9133	15	18	book	book	NOUN
erjee-9133	15	19	publisher	publisher	NOUN
erjee-9133	15	20	,	,	PUNCT
erjee-9133	15	21	or	or	CCONJ
erjee-9133	15	22	even	even	ADV
erjee-9133	15	23	vocational	vocational	ADJ
erjee-9133	15	24	training	training	NOUN
erjee-9133	15	25	centre	centre	NOUN
erjee-9133	15	26	to	to	PART
erjee-9133	15	27	design	design	VERB
erjee-9133	15	28	more	more	ADV
erjee-9133	15	29	relevant	relevant	ADJ
erjee-9133	15	30	materials	material	NOUN
erjee-9133	15	31	.	.	PUNCT
erjee-9133	16	1	keywords	keyword	NOUN
erjee-9133	16	2	:	:	PUNCT
erjee-9133	16	3	customer	customer	NOUN
erjee-9133	16	4	service	service	NOUN
erjee-9133	16	5	;	;	PUNCT
erjee-9133	16	6	english	english	PROPN
erjee-9133	16	7	communicative	communicative	ADJ
erjee-9133	16	8	skills	skill	NOUN
erjee-9133	16	9	;	;	PUNCT
erjee-9133	16	10	eop	eop	PROPN
erjee-9133	16	11	;	;	PUNCT
erjee-9133	16	12	need	need	VERB
erjee-9133	16	13	analysis	analysis	NOUN
erjee-9133	16	14	;	;	PUNCT
erjee-9133	16	15	vocational	vocational	ADJ
erjee-9133	16	16	training	training	NOUN
erjee-9133	16	17	.	.	PUNCT
erjee-9133	17	1	introduction	introduction	NOUN
erjee-9133	17	2	english	english	PROPN
erjee-9133	17	3	for	for	ADP
erjee-9133	17	4	specific	specific	ADJ
erjee-9133	17	5	purpose	purpose	NOUN
erjee-9133	17	6	(	(	PUNCT
erjee-9133	17	7	henceforth	henceforth	ADV
erjee-9133	17	8	esp	esp	ADJ
erjee-9133	17	9	)	)	PUNCT
erjee-9133	17	10	program	program	NOUN
erjee-9133	17	11	is	be	AUX
erjee-9133	17	12	a	a	DET
erjee-9133	17	13	mean	mean	NOUN
erjee-9133	17	14	of	of	ADP
erjee-9133	17	15	a	a	DET
erjee-9133	17	16	learning	learning	NOUN
erjee-9133	17	17	process	process	NOUN
erjee-9133	17	18	for	for	ADP
erjee-9133	17	19	someone	someone	PRON
erjee-9133	17	20	who	who	PRON
erjee-9133	17	21	wants	want	VERB
erjee-9133	17	22	to	to	PART
erjee-9133	17	23	reach	reach	VERB
erjee-9133	17	24	a	a	DET
erjee-9133	17	25	better	well	ADJ
erjee-9133	17	26	english	english	ADJ
erjee-9133	17	27	skill	skill	NOUN
erjee-9133	17	28	for	for	ADP
erjee-9133	17	29	specific	specific	ADJ
erjee-9133	17	30	purposes	purpose	NOUN
erjee-9133	17	31	.	.	PUNCT
erjee-9133	18	1	it	it	PRON
erjee-9133	18	2	can	can	AUX
erjee-9133	18	3	be	be	AUX
erjee-9133	18	4	outside	outside	ADP
erjee-9133	18	5	the	the	DET
erjee-9133	18	6	university	university	NOUN
erjee-9133	18	7	or	or	CCONJ
erjee-9133	18	8	school	school	NOUN
erjee-9133	18	9	or	or	CCONJ
erjee-9133	18	10	looking	look	VERB
erjee-9133	18	11	at	at	ADP
erjee-9133	18	12	a	a	DET
erjee-9133	18	13	tutoring	tutoring	NOUN
erjee-9133	18	14	agency	agency	NOUN
erjee-9133	18	15	.	.	PUNCT
erjee-9133	19	1	esp	esp	PROPN
erjee-9133	19	2	has	have	VERB
erjee-9133	19	3	many	many	ADJ
erjee-9133	19	4	purposes	purpose	NOUN
erjee-9133	19	5	;	;	PUNCT
erjee-9133	19	6	one	one	NUM
erjee-9133	19	7	is	be	AUX
erjee-9133	19	8	to	to	PART
erjee-9133	19	9	fulfil	fulfil	VERB
erjee-9133	19	10	job	job	NOUN
erjee-9133	19	11	application	application	NOUN
erjee-9133	19	12	requirements	requirement	NOUN
erjee-9133	19	13	as	as	SCONJ
erjee-9133	19	14	english	english	PROPN
erjee-9133	19	15	has	have	AUX
erjee-9133	19	16	become	become	VERB
erjee-9133	19	17	essential	essential	ADJ
erjee-9133	19	18	at	at	ADP
erjee-9133	19	19	the	the	DET
erjee-9133	19	20	academic	academic	ADJ
erjee-9133	19	21	and	and	CCONJ
erjee-9133	19	22	professional	professional	ADJ
erjee-9133	19	23	levels	level	NOUN
erjee-9133	19	24	(	(	PUNCT
erjee-9133	19	25	kherrous	kherrous	ADJ
erjee-9133	19	26	,	,	PUNCT
erjee-9133	19	27	2021	2021	NUM
erjee-9133	19	28	;	;	PUNCT
erjee-9133	19	29	narzoles	narzole	NOUN
erjee-9133	19	30	&	&	CCONJ
erjee-9133	19	31	palermo	palermo	NOUN
erjee-9133	19	32	,	,	PUNCT
erjee-9133	19	33	2021	2021	NUM
erjee-9133	19	34	)	)	PUNCT
erjee-9133	19	35	.	.	PUNCT
erjee-9133	20	1	in	in	ADP
erjee-9133	20	2	addition	addition	NOUN
erjee-9133	20	3	,	,	PUNCT
erjee-9133	20	4	some	some	DET
erjee-9133	20	5	people	people	NOUN
erjee-9133	20	6	or	or	CCONJ
erjee-9133	20	7	professionals	professional	NOUN
erjee-9133	20	8	take	take	VERB
erjee-9133	20	9	the	the	DET
erjee-9133	20	10	esp	esp	ADJ
erjee-9133	20	11	course	course	NOUN
erjee-9133	20	12	because	because	SCONJ
erjee-9133	20	13	their	their	PRON
erjee-9133	20	14	companies	company	NOUN
erjee-9133	20	15	required	require	VERB
erjee-9133	20	16	them	they	PRON
erjee-9133	20	17	to	to	PART
erjee-9133	20	18	speak	speak	VERB
erjee-9133	20	19	english	english	PROPN
erjee-9133	20	20	well	well	ADV
erjee-9133	20	21	since	since	SCONJ
erjee-9133	20	22	they	they	PRON
erjee-9133	20	23	have	have	VERB
erjee-9133	20	24	to	to	PART
erjee-9133	20	25	talk	talk	VERB
erjee-9133	20	26	with	with	ADP
erjee-9133	20	27	foreigners	foreigner	NOUN
erjee-9133	20	28	(	(	PUNCT
erjee-9133	20	29	salmani	salmani	NOUN
erjee-9133	20	30	-	-	PUNCT
erjee-9133	20	31	nodoushan	nodoushan	NOUN
erjee-9133	20	32	,	,	PUNCT
erjee-9133	20	33	2020	2020	NUM
erjee-9133	20	34	)	)	PUNCT
erjee-9133	20	35	.	.	PUNCT
erjee-9133	21	1	the	the	DET
erjee-9133	21	2	use	use	NOUN
erjee-9133	21	3	of	of	ADP
erjee-9133	21	4	the	the	DET
erjee-9133	21	5	english	english	ADJ
erjee-9133	21	6	language	language	NOUN
erjee-9133	21	7	is	be	AUX
erjee-9133	21	8	immensely	immensely	ADV
erjee-9133	21	9	essential	essential	ADJ
erjee-9133	21	10	for	for	ADP
erjee-9133	21	11	workplace	workplace	ADJ
erjee-9133	21	12	communication	communication	NOUN
erjee-9133	21	13	,	,	PUNCT
erjee-9133	21	14	particularly	particularly	ADV
erjee-9133	21	15	for	for	ADP
erjee-9133	21	16	a	a	DET
erjee-9133	21	17	business	business	NOUN
erjee-9133	21	18	entity	entity	NOUN
erjee-9133	21	19	.	.	PUNCT
erjee-9133	22	1	english	english	PROPN
erjee-9133	22	2	,	,	PUNCT
erjee-9133	22	3	nowadays	nowadays	ADV
erjee-9133	22	4	,	,	PUNCT
erjee-9133	22	5	is	be	AUX
erjee-9133	22	6	required	require	VERB
erjee-9133	22	7	to	to	PART
erjee-9133	22	8	conduct	conduct	VERB
erjee-9133	22	9	successful	successful	ADJ
erjee-9133	22	10	business	business	NOUN
erjee-9133	22	11	transactions	transaction	NOUN
erjee-9133	22	12	with	with	ADP
erjee-9133	22	13	customers	customer	NOUN
erjee-9133	22	14	,	,	PUNCT
erjee-9133	22	15	market	market	NOUN
erjee-9133	22	16	products	product	NOUN
erjee-9133	22	17	and	and	CCONJ
erjee-9133	22	18	services	service	NOUN
erjee-9133	22	19	,	,	PUNCT
erjee-9133	22	20	and	and	CCONJ
erjee-9133	22	21	grow	grow	VERB
erjee-9133	22	22	a	a	DET
erjee-9133	22	23	business	business	NOUN
erjee-9133	22	24	.	.	PUNCT
erjee-9133	23	1	as	as	ADP
erjee-9133	23	2	a	a	DET
erjee-9133	23	3	result	result	NOUN
erjee-9133	23	4	,	,	PUNCT
erjee-9133	23	5	having	have	VERB
erjee-9133	23	6	an	an	DET
erjee-9133	23	7	english	english	ADJ
erjee-9133	23	8	-	-	PUNCT
erjee-9133	23	9	fluent	fluent	NOUN
erjee-9133	23	10	is	be	AUX
erjee-9133	23	11	obligatory	obligatory	ADJ
erjee-9133	23	12	to	to	PART
erjee-9133	23	13	be	be	AUX
erjee-9133	23	14	competitive	competitive	ADJ
erjee-9133	23	15	in	in	ADP
erjee-9133	23	16	the	the	DET
erjee-9133	23	17	workplace	workplace	NOUN
erjee-9133	23	18	(	(	PUNCT
erjee-9133	23	19	alshayban	alshayban	ADJ
erjee-9133	23	20	,	,	PUNCT
erjee-9133	23	21	2022	2022	NUM
erjee-9133	23	22	)	)	PUNCT
erjee-9133	23	23	.	.	PUNCT
erjee-9133	24	1	additionally	additionally	ADV
erjee-9133	24	2	,	,	PUNCT
erjee-9133	24	3	employers	employer	NOUN
erjee-9133	24	4	view	view	VERB
erjee-9133	24	5	good	good	ADJ
erjee-9133	24	6	english	english	ADJ
erjee-9133	24	7	communication	communication	NOUN
erjee-9133	24	8	skills	skill	NOUN
erjee-9133	24	9	as	as	ADP
erjee-9133	24	10	a	a	DET
erjee-9133	24	11	distinct	distinct	ADJ
erjee-9133	24	12	selling	selling	NOUN
erjee-9133	24	13	point	point	NOUN
erjee-9133	24	14	(	(	PUNCT
erjee-9133	24	15	thomas	thomas	PROPN
erjee-9133	24	16	et	et	PROPN
erjee-9133	24	17	al	al	PROPN
erjee-9133	24	18	.	.	PROPN
erjee-9133	24	19	,	,	PUNCT
erjee-9133	24	20	2016	2016	NUM
erjee-9133	24	21	)	)	PUNCT
erjee-9133	24	22	.	.	PUNCT
erjee-9133	25	1	the	the	DET
erjee-9133	25	2	design	design	NOUN
erjee-9133	25	3	of	of	ADP
erjee-9133	25	4	esp	esp	ADJ
erjee-9133	25	5	determines	determine	VERB
erjee-9133	25	6	the	the	DET
erjee-9133	25	7	process	process	NOUN
erjee-9133	25	8	components	component	NOUN
erjee-9133	25	9	and	and	CCONJ
erjee-9133	25	10	english	english	ADJ
erjee-9133	25	11	skills	skill	NOUN
erjee-9133	25	12	,	,	PUNCT
erjee-9133	25	13	so	so	SCONJ
erjee-9133	25	14	learners	learner	NOUN
erjee-9133	25	15	get	get	VERB
erjee-9133	25	16	what	what	PRON
erjee-9133	25	17	they	they	PRON
erjee-9133	25	18	want	want	VERB
erjee-9133	25	19	.	.	PUNCT
erjee-9133	26	1	esp	esp	ADJ
erjee-9133	26	2	is	be	AUX
erjee-9133	26	3	an	an	DET
erjee-9133	26	4	english	english	ADJ
erjee-9133	26	5	learning	learn	VERB
erjee-9133	26	6	approach	approach	NOUN
erjee-9133	26	7	where	where	SCONJ
erjee-9133	26	8	the	the	DET
erjee-9133	26	9	topics	topic	NOUN
erjee-9133	26	10	and	and	CCONJ
erjee-9133	26	11	learning	learn	VERB
erjee-9133	26	12	methods	method	NOUN
erjee-9133	26	13	used	use	VERB
erjee-9133	26	14	are	be	AUX
erjee-9133	26	15	designed	design	VERB
erjee-9133	26	16	based	base	VERB
erjee-9133	26	17	on	on	ADP
erjee-9133	26	18	the	the	DET
erjee-9133	26	19	needs	need	NOUN
erjee-9133	26	20	of	of	ADP
erjee-9133	26	21	learners	learner	NOUN
erjee-9133	26	22	(	(	PUNCT
erjee-9133	26	23	liu	liu	PROPN
erjee-9133	26	24	&	&	CCONJ
erjee-9133	26	25	zhang	zhang	PROPN
erjee-9133	26	26	,	,	PUNCT
erjee-9133	26	27	2020	2020	NUM
erjee-9133	26	28	;	;	PUNCT
erjee-9133	26	29	nimasari	nimasari	NOUN
erjee-9133	26	30	,	,	PUNCT
erjee-9133	26	31	2018	2018	NUM
erjee-9133	26	32	;	;	PUNCT
erjee-9133	26	33	saliu	saliu	PROPN
erjee-9133	26	34	&	&	CCONJ
erjee-9133	26	35	hajrullai	hajrullai	PROPN
erjee-9133	26	36	,	,	PUNCT
erjee-9133	26	37	2016	2016	NUM
erjee-9133	26	38	)	)	PUNCT
erjee-9133	26	39	.	.	PUNCT
erjee-9133	27	1	in	in	ADP
erjee-9133	27	2	other	other	ADJ
erjee-9133	27	3	words	word	NOUN
erjee-9133	27	4	,	,	PUNCT
erjee-9133	27	5	learners	learner	NOUN
erjee-9133	27	6	have	have	VERB
erjee-9133	27	7	a	a	DET
erjee-9133	27	8	particular	particular	ADJ
erjee-9133	27	9	reason	reason	NOUN
erjee-9133	27	10	or	or	CCONJ
erjee-9133	27	11	purpose	purpose	NOUN
erjee-9133	27	12	for	for	ADP
erjee-9133	27	13	learning	learn	VERB
erjee-9133	27	14	english	english	PROPN
erjee-9133	27	15	.	.	PUNCT
erjee-9133	28	1	it	it	PRON
erjee-9133	28	2	is	be	AUX
erjee-9133	28	3	the	the	DET
erjee-9133	28	4	difference	difference	NOUN
erjee-9133	28	5	between	between	ADP
erjee-9133	28	6	learning	learn	VERB
erjee-9133	28	7	english	english	PROPN
erjee-9133	28	8	in	in	ADP
erjee-9133	28	9	general	general	ADJ
erjee-9133	28	10	(	(	PUNCT
erjee-9133	28	11	general	general	ADJ
erjee-9133	28	12	english	english	PROPN
erjee-9133	28	13	)	)	PUNCT
erjee-9133	28	14	and	and	CCONJ
erjee-9133	28	15	learning	learn	VERB
erjee-9133	28	16	specifically	specifically	ADV
erjee-9133	28	17	(	(	PUNCT
erjee-9133	28	18	english	english	PROPN
erjee-9133	28	19	for	for	ADP
erjee-9133	28	20	specific	specific	ADJ
erjee-9133	28	21	purposes	purpose	NOUN
erjee-9133	28	22	)	)	PUNCT
erjee-9133	28	23	(	(	PUNCT
erjee-9133	28	24	ekayati	ekayati	NOUN
erjee-9133	28	25	et	et	PROPN
erjee-9133	28	26	al	al	PROPN
erjee-9133	28	27	.	.	PROPN
erjee-9133	28	28	,	,	PUNCT
erjee-9133	28	29	2020	2020	NUM
erjee-9133	28	30	)	)	PUNCT
erjee-9133	28	31	.	.	PUNCT
erjee-9133	29	1	there	there	PRON
erjee-9133	29	2	are	be	VERB
erjee-9133	29	3	some	some	DET
erjee-9133	29	4	kinds	kind	NOUN
erjee-9133	29	5	of	of	ADP
erjee-9133	29	6	english	english	PROPN
erjee-9133	29	7	for	for	ADP
erjee-9133	29	8	specific	specific	ADJ
erjee-9133	29	9	budi	budi	PROPN
erjee-9133	29	10	candra	candra	PROPN
erjee-9133	29	11	&	&	CCONJ
erjee-9133	29	12	khoiriyah	khoiriyah	PROPN
erjee-9133	29	13	cultivating	cultivate	VERB
erjee-9133	29	14	english	english	ADJ
erjee-9133	29	15	proficiency	proficiency	NOUN
erjee-9133	29	16	for	for	ADP
erjee-9133	29	17	enhanced	enhanced	ADJ
erjee-9133	29	18	customer	customer	NOUN
erjee-9133	29	19	service	service	NOUN
erjee-9133	29	20	in	in	ADP
erjee-9133	29	21	indonesian	indonesian	ADJ
erjee-9133	29	22	railways	railway	NOUN
erjee-9133	29	23	:	:	PUNCT
erjee-9133	29	24	a	a	DET
erjee-9133	29	25	study	study	NOUN
erjee-9133	29	26	on	on	ADP
erjee-9133	29	27	vocational	vocational	ADJ
erjee-9133	29	28	training	training	NOUN
erjee-9133	29	29	needs	need	VERB
erjee-9133	29	30	398	398	NUM
erjee-9133	29	31	purposes	purpose	NOUN
erjee-9133	29	32	.	.	PUNCT
erjee-9133	30	1	english	english	PROPN
erjee-9133	30	2	for	for	ADP
erjee-9133	30	3	academic	academic	ADJ
erjee-9133	30	4	purposes	purpose	NOUN
erjee-9133	30	5	(	(	PUNCT
erjee-9133	30	6	eap	eap	NOUN
erjee-9133	30	7	)	)	PUNCT
erjee-9133	30	8	and	and	CCONJ
erjee-9133	30	9	english	english	PROPN
erjee-9133	30	10	for	for	ADP
erjee-9133	30	11	occupational	occupational	ADJ
erjee-9133	30	12	purposes	purpose	NOUN
erjee-9133	30	13	(	(	PUNCT
erjee-9133	30	14	eop	eop	PROPN
erjee-9133	30	15	)	)	PUNCT
erjee-9133	30	16	.	.	PUNCT
erjee-9133	31	1	in	in	ADP
erjee-9133	31	2	one	one	NUM
erjee-9133	31	3	hand	hand	NOUN
erjee-9133	31	4	,	,	PUNCT
erjee-9133	31	5	eap	eap	PROPN
erjee-9133	31	6	focuses	focus	VERB
erjee-9133	31	7	on	on	ADP
erjee-9133	31	8	the	the	DET
erjee-9133	31	9	learning	learning	NOUN
erjee-9133	31	10	process	process	NOUN
erjee-9133	31	11	in	in	ADP
erjee-9133	31	12	academic	academic	ADJ
erjee-9133	31	13	life	life	NOUN
erjee-9133	31	14	(	(	PUNCT
erjee-9133	31	15	arnó	arnó	NOUN
erjee-9133	31	16	-	-	PUNCT
erjee-9133	31	17	macià	macià	NOUN
erjee-9133	31	18	et	et	PROPN
erjee-9133	31	19	al	al	PROPN
erjee-9133	31	20	.	.	PROPN
erjee-9133	31	21	,	,	PUNCT
erjee-9133	31	22	2020	2020	NUM
erjee-9133	31	23	)	)	PUNCT
erjee-9133	31	24	.	.	PUNCT
erjee-9133	32	1	the	the	DET
erjee-9133	32	2	students	student	NOUN
erjee-9133	32	3	must	must	AUX
erjee-9133	32	4	do	do	VERB
erjee-9133	32	5	it	it	PRON
erjee-9133	32	6	to	to	PART
erjee-9133	32	7	achieve	achieve	VERB
erjee-9133	32	8	goals	goal	NOUN
erjee-9133	32	9	by	by	ADP
erjee-9133	32	10	the	the	DET
erjee-9133	32	11	existing	exist	VERB
erjee-9133	32	12	curriculum	curriculum	NOUN
erjee-9133	32	13	.	.	PUNCT
erjee-9133	33	1	on	on	ADP
erjee-9133	33	2	the	the	DET
erjee-9133	33	3	other	other	ADJ
erjee-9133	33	4	hand	hand	NOUN
erjee-9133	33	5	,	,	PUNCT
erjee-9133	33	6	english	english	PROPN
erjee-9133	33	7	for	for	ADP
erjee-9133	33	8	occupational	occupational	ADJ
erjee-9133	33	9	purposes	purpose	NOUN
erjee-9133	33	10	(	(	PUNCT
erjee-9133	33	11	eop	eop	PROPN
erjee-9133	33	12	)	)	PUNCT
erjee-9133	33	13	is	be	AUX
erjee-9133	33	14	an	an	DET
erjee-9133	33	15	esp	esp	ADJ
erjee-9133	33	16	type	type	NOUN
erjee-9133	33	17	that	that	PRON
erjee-9133	33	18	focuses	focus	VERB
erjee-9133	33	19	on	on	ADP
erjee-9133	33	20	various	various	ADJ
erjee-9133	33	21	purposes	purpose	NOUN
erjee-9133	33	22	.	.	PUNCT
erjee-9133	34	1	there	there	PRON
erjee-9133	34	2	is	be	VERB
erjee-9133	34	3	english	english	PROPN
erjee-9133	34	4	teaching	teaching	NOUN
erjee-9133	34	5	and	and	CCONJ
erjee-9133	34	6	learning	learn	VERB
erjee-9133	34	7	for	for	ADP
erjee-9133	34	8	professionals	professional	NOUN
erjee-9133	34	9	who	who	PRON
erjee-9133	34	10	need	need	VERB
erjee-9133	34	11	it	it	PRON
erjee-9133	34	12	for	for	ADP
erjee-9133	34	13	their	their	PRON
erjee-9133	34	14	certain	certain	ADJ
erjee-9133	34	15	job	job	NOUN
erjee-9133	34	16	(	(	PUNCT
erjee-9133	34	17	abubakar	abubakar	PROPN
erjee-9133	34	18	et	et	PROPN
erjee-9133	34	19	al	al	PROPN
erjee-9133	34	20	.	.	PROPN
erjee-9133	34	21	,	,	PUNCT
erjee-9133	34	22	2021	2021	NUM
erjee-9133	34	23	;	;	PUNCT
erjee-9133	34	24	suningsih	suningsih	NOUN
erjee-9133	34	25	,	,	PUNCT
erjee-9133	34	26	2021	2021	NUM
erjee-9133	34	27	)	)	PUNCT
erjee-9133	34	28	.	.	PUNCT
erjee-9133	35	1	so	so	ADV
erjee-9133	35	2	,	,	PUNCT
erjee-9133	35	3	esp	esp	ADJ
erjee-9133	35	4	is	be	AUX
erjee-9133	35	5	not	not	PART
erjee-9133	35	6	just	just	ADV
erjee-9133	35	7	basic	basic	ADJ
erjee-9133	35	8	english	english	PROPN
erjee-9133	35	9	for	for	ADP
erjee-9133	35	10	all	all	DET
erjee-9133	35	11	people	people	NOUN
erjee-9133	35	12	who	who	PRON
erjee-9133	35	13	understand	understand	VERB
erjee-9133	35	14	it	it	PRON
erjee-9133	35	15	,	,	PUNCT
erjee-9133	35	16	but	but	CCONJ
erjee-9133	35	17	specifically	specifically	ADV
erjee-9133	35	18	for	for	ADP
erjee-9133	35	19	those	those	PRON
erjee-9133	35	20	who	who	PRON
erjee-9133	35	21	correlate	correlate	VERB
erjee-9133	35	22	with	with	ADP
erjee-9133	35	23	the	the	DET
erjee-9133	35	24	purposes	purpose	NOUN
erjee-9133	35	25	.	.	PUNCT
erjee-9133	36	1	before	before	ADP
erjee-9133	36	2	developing	develop	VERB
erjee-9133	36	3	the	the	DET
erjee-9133	36	4	material	material	NOUN
erjee-9133	36	5	,	,	PUNCT
erjee-9133	36	6	a	a	DET
erjee-9133	36	7	need	need	NOUN
erjee-9133	36	8	analysis	analysis	NOUN
erjee-9133	36	9	is	be	AUX
erjee-9133	36	10	significantly	significantly	ADV
erjee-9133	36	11	needed	need	VERB
erjee-9133	36	12	(	(	PUNCT
erjee-9133	36	13	nimasari	nimasari	NOUN
erjee-9133	36	14	,	,	PUNCT
erjee-9133	36	15	2018	2018	NUM
erjee-9133	36	16	)	)	PUNCT
erjee-9133	36	17	.	.	PUNCT
erjee-9133	37	1	in	in	ADP
erjee-9133	37	2	this	this	DET
erjee-9133	37	3	research	research	NOUN
erjee-9133	37	4	,	,	PUNCT
erjee-9133	37	5	based	base	VERB
erjee-9133	37	6	on	on	ADP
erjee-9133	37	7	the	the	DET
erjee-9133	37	8	data	datum	NOUN
erjee-9133	37	9	from	from	ADP
erjee-9133	37	10	preliminary	preliminary	ADJ
erjee-9133	37	11	interview	interview	NOUN
erjee-9133	37	12	,	,	PUNCT
erjee-9133	37	13	the	the	DET
erjee-9133	37	14	employees	employee	NOUN
erjee-9133	37	15	are	be	AUX
erjee-9133	37	16	demanded	demand	VERB
erjee-9133	37	17	to	to	PART
erjee-9133	37	18	perform	perform	VERB
erjee-9133	37	19	good	good	ADJ
erjee-9133	37	20	communication	communication	NOUN
erjee-9133	37	21	skills	skill	NOUN
erjee-9133	37	22	in	in	ADP
erjee-9133	37	23	english	english	PROPN
erjee-9133	37	24	.	.	PUNCT
erjee-9133	38	1	communication	communication	NOUN
erjee-9133	38	2	skills	skill	NOUN
erjee-9133	38	3	are	be	AUX
erjee-9133	38	4	those	those	PRON
erjee-9133	38	5	through	through	ADP
erjee-9133	38	6	which	which	PRON
erjee-9133	38	7	individuals	individual	NOUN
erjee-9133	38	8	can	can	AUX
erjee-9133	38	9	engage	engage	VERB
erjee-9133	38	10	in	in	ADP
erjee-9133	38	11	interpersonal	interpersonal	ADJ
erjee-9133	38	12	interactions	interaction	NOUN
erjee-9133	38	13	and	and	CCONJ
erjee-9133	38	14	communication	communication	NOUN
erjee-9133	38	15	(	(	PUNCT
erjee-9133	38	16	moradi	moradi	NOUN
erjee-9133	38	17	,	,	PUNCT
erjee-9133	38	18	2020	2020	NUM
erjee-9133	38	19	)	)	PUNCT
erjee-9133	38	20	.	.	PUNCT
erjee-9133	39	1	for	for	ADP
erjee-9133	39	2	effective	effective	ADJ
erjee-9133	39	3	communication	communication	NOUN
erjee-9133	39	4	,	,	PUNCT
erjee-9133	39	5	the	the	DET
erjee-9133	39	6	4cs	4cs	NOUN
erjee-9133	39	7	are	be	AUX
erjee-9133	39	8	critical	critical	ADJ
erjee-9133	39	9	to	to	PART
erjee-9133	39	10	do	do	VERB
erjee-9133	39	11	when	when	SCONJ
erjee-9133	39	12	we	we	PRON
erjee-9133	39	13	are	be	AUX
erjee-9133	39	14	going	go	VERB
erjee-9133	39	15	to	to	PART
erjee-9133	39	16	have	have	VERB
erjee-9133	39	17	good	good	ADJ
erjee-9133	39	18	communication	communication	NOUN
erjee-9133	39	19	.	.	PUNCT
erjee-9133	40	1	these	these	DET
erjee-9133	40	2	4cs	4cs	PROPN
erjee-9133	40	3	are	be	AUX
erjee-9133	40	4	clarity	clarity	NOUN
erjee-9133	40	5	,	,	PUNCT
erjee-9133	40	6	conciseness	conciseness	NOUN
erjee-9133	40	7	,	,	PUNCT
erjee-9133	40	8	completeness	completeness	NOUN
erjee-9133	40	9	,	,	PUNCT
erjee-9133	40	10	and	and	CCONJ
erjee-9133	40	11	correctness	correctness	NOUN
erjee-9133	40	12	.	.	PUNCT
erjee-9133	41	1	using	use	VERB
erjee-9133	41	2	appropriate	appropriate	ADJ
erjee-9133	41	3	language	language	NOUN
erjee-9133	41	4	,	,	PUNCT
erjee-9133	41	5	vocabulary	vocabulary	NOUN
erjee-9133	41	6	,	,	PUNCT
erjee-9133	41	7	and	and	CCONJ
erjee-9133	41	8	grammar	grammar	NOUN
erjee-9133	41	9	will	will	AUX
erjee-9133	41	10	demonstrate	demonstrate	VERB
erjee-9133	41	11	that	that	SCONJ
erjee-9133	41	12	the	the	DET
erjee-9133	41	13	communicator	communicator	NOUN
erjee-9133	41	14	has	have	VERB
erjee-9133	41	15	a	a	DET
erjee-9133	41	16	good	good	ADJ
erjee-9133	41	17	command	command	NOUN
erjee-9133	41	18	of	of	ADP
erjee-9133	41	19	the	the	DET
erjee-9133	41	20	language	language	NOUN
erjee-9133	41	21	,	,	PUNCT
erjee-9133	41	22	which	which	PRON
erjee-9133	41	23	will	will	AUX
erjee-9133	41	24	create	create	VERB
erjee-9133	41	25	a	a	DET
erjee-9133	41	26	good	good	ADJ
erjee-9133	41	27	impression	impression	NOUN
erjee-9133	41	28	(	(	PUNCT
erjee-9133	41	29	krishnan	krishnan	PROPN
erjee-9133	41	30	et	et	PROPN
erjee-9133	41	31	al	al	PROPN
erjee-9133	41	32	.	.	PROPN
erjee-9133	41	33	,	,	PUNCT
erjee-9133	41	34	2019	2019	NUM
erjee-9133	41	35	)	)	PUNCT
erjee-9133	41	36	.	.	PUNCT
erjee-9133	42	1	hence	hence	ADV
erjee-9133	42	2	,	,	PUNCT
erjee-9133	42	3	the	the	DET
erjee-9133	42	4	employee	employee	NOUN
erjee-9133	42	5	should	should	AUX
erjee-9133	42	6	have	have	VERB
erjee-9133	42	7	sufficient	sufficient	ADJ
erjee-9133	42	8	english	english	ADJ
erjee-9133	42	9	skills	skill	NOUN
erjee-9133	42	10	,	,	PUNCT
erjee-9133	42	11	particularly	particularly	ADV
erjee-9133	42	12	in	in	ADP
erjee-9133	42	13	demonstrating	demonstrate	VERB
erjee-9133	42	14	written	write	VERB
erjee-9133	42	15	and	and	CCONJ
erjee-9133	42	16	oral	oral	ADJ
erjee-9133	42	17	communication	communication	NOUN
erjee-9133	42	18	skills	skill	NOUN
erjee-9133	42	19	.	.	PUNCT
erjee-9133	43	1	in	in	ADP
erjee-9133	43	2	relation	relation	NOUN
erjee-9133	43	3	to	to	ADP
erjee-9133	43	4	the	the	DET
erjee-9133	43	5	subject	subject	NOUN
erjee-9133	43	6	of	of	ADP
erjee-9133	43	7	this	this	DET
erjee-9133	43	8	research	research	NOUN
erjee-9133	43	9	,	,	PUNCT
erjee-9133	43	10	employee	employee	NOUN
erjee-9133	43	11	of	of	ADP
erjee-9133	43	12	customer	customer	NOUN
erjee-9133	43	13	service	service	NOUN
erjee-9133	43	14	in	in	ADP
erjee-9133	43	15	indonesian	indonesian	ADJ
erjee-9133	43	16	railways	railway	NOUN
erjee-9133	43	17	company	company	NOUN
erjee-9133	43	18	,	,	PUNCT
erjee-9133	43	19	it	it	PRON
erjee-9133	43	20	can	can	AUX
erjee-9133	43	21	be	be	AUX
erjee-9133	43	22	found	find	VERB
erjee-9133	43	23	that	that	SCONJ
erjee-9133	43	24	when	when	SCONJ
erjee-9133	43	25	they	they	PRON
erjee-9133	43	26	are	be	AUX
erjee-9133	43	27	in	in	ADP
erjee-9133	43	28	working	working	NOUN
erjee-9133	43	29	hour	hour	NOUN
erjee-9133	43	30	,	,	PUNCT
erjee-9133	43	31	they	they	PRON
erjee-9133	43	32	should	should	AUX
erjee-9133	43	33	communicate	communicate	VERB
erjee-9133	43	34	with	with	ADP
erjee-9133	43	35	some	some	DET
erjee-9133	43	36	foreigners	foreigner	NOUN
erjee-9133	43	37	and	and	CCONJ
erjee-9133	43	38	what	what	PRON
erjee-9133	43	39	they	they	PRON
erjee-9133	43	40	have	have	VERB
erjee-9133	43	41	to	to	PART
erjee-9133	43	42	do	do	VERB
erjee-9133	43	43	is	be	AUX
erjee-9133	43	44	explaining	explain	VERB
erjee-9133	43	45	some	some	DET
erjee-9133	43	46	information	information	NOUN
erjee-9133	43	47	.	.	PUNCT
erjee-9133	44	1	as	as	ADP
erjee-9133	44	2	good	good	ADJ
erjee-9133	44	3	employees	employee	NOUN
erjee-9133	44	4	,	,	PUNCT
erjee-9133	44	5	by	by	ADP
erjee-9133	44	6	using	use	VERB
erjee-9133	44	7	the	the	DET
erjee-9133	44	8	core	core	ADJ
erjee-9133	44	9	values	value	NOUN
erjee-9133	44	10	of	of	ADP
erjee-9133	44	11	“	"	PUNCT
erjee-9133	44	12	bumn	bumn	PROPN
erjee-9133	44	13	(	(	PUNCT
erjee-9133	44	14	state	state	NOUN
erjee-9133	44	15	-	-	PUNCT
erjee-9133	44	16	owned	own	VERB
erjee-9133	44	17	enterprises	enterprise	NOUN
erjee-9133	44	18	)	)	PUNCT
erjee-9133	44	19	,	,	PUNCT
erjee-9133	44	20	”	"	PUNCT
erjee-9133	44	21	they	they	PRON
erjee-9133	44	22	have	have	VERB
erjee-9133	44	23	to	to	PART
erjee-9133	44	24	be	be	AUX
erjee-9133	44	25	competent	competent	ADJ
erjee-9133	44	26	,	,	PUNCT
erjee-9133	44	27	which	which	PRON
erjee-9133	44	28	means	mean	VERB
erjee-9133	44	29	when	when	SCONJ
erjee-9133	44	30	they	they	PRON
erjee-9133	44	31	are	be	AUX
erjee-9133	44	32	doing	do	VERB
erjee-9133	44	33	their	their	PRON
erjee-9133	44	34	job	job	NOUN
erjee-9133	44	35	,	,	PUNCT
erjee-9133	44	36	they	they	PRON
erjee-9133	44	37	must	must	AUX
erjee-9133	44	38	be	be	AUX
erjee-9133	44	39	totally	totally	ADV
erjee-9133	44	40	professional	professional	ADJ
erjee-9133	44	41	in	in	ADP
erjee-9133	44	42	many	many	ADJ
erjee-9133	44	43	ways	way	NOUN
erjee-9133	44	44	.	.	PUNCT
erjee-9133	45	1	it	it	PRON
erjee-9133	45	2	also	also	ADV
erjee-9133	45	3	happens	happen	VERB
erjee-9133	45	4	in	in	ADP
erjee-9133	45	5	many	many	ADJ
erjee-9133	45	6	other	other	ADJ
erjee-9133	45	7	workplaces	workplace	NOUN
erjee-9133	45	8	as	as	ADV
erjee-9133	45	9	well	well	ADV
erjee-9133	45	10	(	(	PUNCT
erjee-9133	45	11	ahmmed	ahmmed	PROPN
erjee-9133	45	12	et	et	PROPN
erjee-9133	45	13	al	al	PROPN
erjee-9133	45	14	.	.	PROPN
erjee-9133	45	15	,	,	PUNCT
erjee-9133	45	16	2020	2020	NUM
erjee-9133	45	17	;	;	PUNCT
erjee-9133	45	18	arumugam	arumugam	PROPN
erjee-9133	45	19	&	&	CCONJ
erjee-9133	45	20	kaur	kaur	PROPN
erjee-9133	45	21	,	,	PUNCT
erjee-9133	45	22	2011	2011	NUM
erjee-9133	45	23	;	;	PUNCT
erjee-9133	45	24	hee	hee	PROPN
erjee-9133	45	25	&	&	CCONJ
erjee-9133	45	26	zainal	zainal	PROPN
erjee-9133	45	27	,	,	PUNCT
erjee-9133	45	28	2018	2018	NUM
erjee-9133	45	29	;	;	PUNCT
erjee-9133	45	30	sari	sari	PROPN
erjee-9133	45	31	&	&	CCONJ
erjee-9133	45	32	sari	sari	NOUN
erjee-9133	45	33	,	,	PUNCT
erjee-9133	45	34	2020	2020	NUM
erjee-9133	45	35	;	;	PUNCT
erjee-9133	45	36	thomas	thomas	PROPN
erjee-9133	45	37	et	et	PROPN
erjee-9133	45	38	al	al	PROPN
erjee-9133	45	39	.	.	PROPN
erjee-9133	45	40	,	,	PUNCT
erjee-9133	45	41	2016	2016	NUM
erjee-9133	45	42	)	)	PUNCT
erjee-9133	45	43	.	.	PUNCT
erjee-9133	46	1	hence	hence	ADV
erjee-9133	46	2	,	,	PUNCT
erjee-9133	46	3	they	they	PRON
erjee-9133	46	4	need	need	VERB
erjee-9133	46	5	such	such	DET
erjee-9133	46	6	an	an	DET
erjee-9133	46	7	intensive	intensive	ADJ
erjee-9133	46	8	training	training	NOUN
erjee-9133	46	9	regarding	regard	VERB
erjee-9133	46	10	their	their	PRON
erjee-9133	46	11	english	english	ADJ
erjee-9133	46	12	communication	communication	NOUN
erjee-9133	46	13	skills	skill	NOUN
erjee-9133	46	14	,	,	PUNCT
erjee-9133	46	15	especially	especially	ADV
erjee-9133	46	16	dealing	deal	VERB
erjee-9133	46	17	with	with	ADP
erjee-9133	46	18	foreigners	foreigner	NOUN
erjee-9133	46	19	.	.	PUNCT
erjee-9133	47	1	in	in	ADP
erjee-9133	47	2	fact	fact	NOUN
erjee-9133	47	3	,	,	PUNCT
erjee-9133	47	4	there	there	PRON
erjee-9133	47	5	was	be	VERB
erjee-9133	47	6	none	none	NOUN
erjee-9133	47	7	research	research	NOUN
erjee-9133	47	8	identifying	identify	VERB
erjee-9133	47	9	their	their	PRON
erjee-9133	47	10	english	english	ADJ
erjee-9133	47	11	needs	need	NOUN
erjee-9133	47	12	.	.	PUNCT
erjee-9133	48	1	to	to	PART
erjee-9133	48	2	be	be	AUX
erjee-9133	48	3	specific	specific	ADJ
erjee-9133	48	4	,	,	PUNCT
erjee-9133	48	5	the	the	DET
erjee-9133	48	6	available	available	ADJ
erjee-9133	48	7	references	reference	NOUN
erjee-9133	48	8	or	or	CCONJ
erjee-9133	48	9	books	book	NOUN
erjee-9133	48	10	remind	remind	VERB
erjee-9133	48	11	insufficient	insufficient	ADJ
erjee-9133	48	12	for	for	ADP
erjee-9133	48	13	them	they	PRON
erjee-9133	48	14	.	.	PUNCT
erjee-9133	49	1	developing	develop	VERB
erjee-9133	49	2	esp	esp	ADJ
erjee-9133	49	3	materials	material	NOUN
erjee-9133	49	4	for	for	ADP
erjee-9133	49	5	the	the	DET
erjee-9133	49	6	employee	employee	NOUN
erjee-9133	49	7	is	be	AUX
erjee-9133	49	8	demanded	demand	VERB
erjee-9133	49	9	to	to	PART
erjee-9133	49	10	provide	provide	VERB
erjee-9133	49	11	an	an	DET
erjee-9133	49	12	effective	effective	ADJ
erjee-9133	49	13	learning	learning	NOUN
erjee-9133	49	14	source	source	NOUN
erjee-9133	49	15	to	to	PART
erjee-9133	49	16	improve	improve	VERB
erjee-9133	49	17	their	their	PRON
erjee-9133	49	18	communicative	communicative	ADJ
erjee-9133	49	19	skills	skill	NOUN
erjee-9133	49	20	in	in	ADP
erjee-9133	49	21	english	english	PROPN
erjee-9133	49	22	.	.	PUNCT
erjee-9133	50	1	above	above	ADP
erjee-9133	50	2	all	all	PRON
erjee-9133	50	3	,	,	PUNCT
erjee-9133	50	4	before	before	ADP
erjee-9133	50	5	developing	develop	VERB
erjee-9133	50	6	the	the	DET
erjee-9133	50	7	material	material	NOUN
erjee-9133	50	8	,	,	PUNCT
erjee-9133	50	9	need	need	VERB
erjee-9133	50	10	analysis	analysis	NOUN
erjee-9133	50	11	of	of	ADP
erjee-9133	50	12	the	the	DET
erjee-9133	50	13	customer	customer	NOUN
erjee-9133	50	14	service	service	NOUN
erjee-9133	50	15	on	on	ADP
erjee-9133	50	16	the	the	DET
erjee-9133	50	17	station	station	NOUN
erjee-9133	50	18	is	be	AUX
erjee-9133	50	19	significantly	significantly	ADV
erjee-9133	50	20	required	require	VERB
erjee-9133	50	21	.	.	PUNCT
erjee-9133	51	1	the	the	DET
erjee-9133	51	2	employee	employee	NOUN
erjee-9133	51	3	needs	need	VERB
erjee-9133	51	4	to	to	PART
erjee-9133	51	5	design	design	VERB
erjee-9133	51	6	esp	esp	ADJ
erjee-9133	51	7	program	program	NOUN
erjee-9133	51	8	for	for	ADP
erjee-9133	51	9	customer	customer	NOUN
erjee-9133	51	10	service	service	NOUN
erjee-9133	51	11	.	.	PUNCT
erjee-9133	52	1	the	the	DET
erjee-9133	52	2	esp	esp	ADJ
erjee-9133	52	3	type	type	NOUN
erjee-9133	52	4	related	relate	VERB
erjee-9133	52	5	to	to	ADP
erjee-9133	52	6	the	the	DET
erjee-9133	52	7	customer	customer	NOUN
erjee-9133	52	8	service	service	NOUN
erjee-9133	52	9	on	on	ADP
erjee-9133	52	10	station	station	NOUN
erjee-9133	52	11	is	be	AUX
erjee-9133	52	12	english	english	PROPN
erjee-9133	52	13	for	for	ADP
erjee-9133	52	14	occupational	occupational	ADJ
erjee-9133	52	15	purposes	purpose	NOUN
erjee-9133	52	16	(	(	PUNCT
erjee-9133	52	17	eop	eop	PROPN
erjee-9133	52	18	)	)	PUNCT
erjee-9133	52	19	because	because	SCONJ
erjee-9133	52	20	it	it	PRON
erjee-9133	52	21	requires	require	VERB
erjee-9133	52	22	some	some	DET
erjee-9133	52	23	professional	professional	ADJ
erjee-9133	52	24	skill	skill	NOUN
erjee-9133	52	25	to	to	PART
erjee-9133	52	26	master	master	VERB
erjee-9133	52	27	(	(	PUNCT
erjee-9133	52	28	kamil	kamil	PROPN
erjee-9133	52	29	&	&	CCONJ
erjee-9133	52	30	muhammad	muhammad	PROPN
erjee-9133	52	31	,	,	PUNCT
erjee-9133	52	32	2021	2021	NUM
erjee-9133	52	33	)	)	PUNCT
erjee-9133	52	34	.	.	PUNCT
erjee-9133	53	1	a	a	DET
erjee-9133	53	2	need	need	NOUN
erjee-9133	53	3	analysis	analysis	NOUN
erjee-9133	53	4	of	of	ADP
erjee-9133	53	5	this	this	DET
erjee-9133	53	6	research	research	NOUN
erjee-9133	53	7	is	be	AUX
erjee-9133	53	8	required	require	VERB
erjee-9133	53	9	for	for	ADP
erjee-9133	53	10	providing	provide	VERB
erjee-9133	53	11	preliminary	preliminary	ADJ
erjee-9133	53	12	data	datum	NOUN
erjee-9133	53	13	regarding	regard	VERB
erjee-9133	53	14	the	the	DET
erjee-9133	53	15	target	target	NOUN
erjee-9133	53	16	learners	learner	NOUN
erjee-9133	53	17	.	.	PUNCT
erjee-9133	54	1	according	accord	VERB
erjee-9133	54	2	to	to	ADP
erjee-9133	54	3	songhori	songhori	NOUN
erjee-9133	54	4	in	in	ADP
erjee-9133	54	5	(	(	PUNCT
erjee-9133	54	6	nimasari	nimasari	NOUN
erjee-9133	54	7	,	,	PUNCT
erjee-9133	54	8	2018	2018	NUM
erjee-9133	54	9	)	)	PUNCT
erjee-9133	54	10	,	,	PUNCT
erjee-9133	54	11	the	the	DET
erjee-9133	54	12	types	type	NOUN
erjee-9133	54	13	of	of	ADP
erjee-9133	54	14	need	need	VERB
erjee-9133	54	15	analysis	analysis	NOUN
erjee-9133	54	16	are	be	AUX
erjee-9133	54	17	divided	divide	VERB
erjee-9133	54	18	into	into	ADP
erjee-9133	54	19	several	several	ADJ
erjee-9133	54	20	types	type	NOUN
erjee-9133	54	21	.	.	PUNCT
erjee-9133	55	1	there	there	PRON
erjee-9133	55	2	are	be	VERB
erjee-9133	55	3	target	target	NOUN
erjee-9133	55	4	analysis	analysis	NOUN
erjee-9133	55	5	(	(	PUNCT
erjee-9133	55	6	tsa	tsa	PROPN
erjee-9133	55	7	)	)	PUNCT
erjee-9133	55	8	,	,	PUNCT
erjee-9133	55	9	present	present	ADJ
erjee-9133	55	10	situation	situation	NOUN
erjee-9133	55	11	analysis	analysis	NOUN
erjee-9133	55	12	(	(	PUNCT
erjee-9133	55	13	psa	psa	NOUN
erjee-9133	55	14	)	)	PUNCT
erjee-9133	55	15	,	,	PUNCT
erjee-9133	55	16	educational	educational	ADJ
erjee-9133	55	17	needs	need	VERB
erjee-9133	55	18	analysis	analysis	NOUN
erjee-9133	55	19	,	,	PUNCT
erjee-9133	55	20	discourse	discourse	NOUN
erjee-9133	55	21	analysis	analysis	NOUN
erjee-9133	55	22	,	,	PUNCT
erjee-9133	55	23	register	register	VERB
erjee-9133	55	24	analysis	analysis	NOUN
erjee-9133	55	25	,	,	PUNCT
erjee-9133	55	26	and	and	CCONJ
erjee-9133	55	27	genre	genre	NOUN
erjee-9133	55	28	analysis	analysis	NOUN
erjee-9133	55	29	(	(	PUNCT
erjee-9133	55	30	liu	liu	PROPN
erjee-9133	55	31	&	&	CCONJ
erjee-9133	55	32	zhang	zhang	PROPN
erjee-9133	55	33	,	,	PUNCT
erjee-9133	55	34	2020	2020	NUM
erjee-9133	55	35	)	)	PUNCT
erjee-9133	55	36	.	.	PUNCT
erjee-9133	56	1	therefore	therefore	ADV
erjee-9133	56	2	,	,	PUNCT
erjee-9133	56	3	the	the	PRON
erjee-9133	56	4	needs	need	VERB
erjee-9133	56	5	analysis	analysis	NOUN
erjee-9133	56	6	of	of	ADP
erjee-9133	56	7	all	all	DET
erjee-9133	56	8	components	component	NOUN
erjee-9133	56	9	of	of	ADP
erjee-9133	56	10	this	this	DET
erjee-9133	56	11	research	research	NOUN
erjee-9133	56	12	is	be	AUX
erjee-9133	56	13	language	language	NOUN
erjee-9133	56	14	's	's	PART
erjee-9133	56	15	use	use	NOUN
erjee-9133	56	16	of	of	ADP
erjee-9133	56	17	customer	customer	NOUN
erjee-9133	56	18	service	service	NOUN
erjee-9133	56	19	on	on	ADP
erjee-9133	56	20	station	station	NOUN
erjee-9133	56	21	,	,	PUNCT
erjee-9133	56	22	the	the	DET
erjee-9133	56	23	environmental	environmental	ADJ
erjee-9133	56	24	situation	situation	NOUN
erjee-9133	56	25	,	,	PUNCT
erjee-9133	56	26	the	the	DET
erjee-9133	56	27	importance	importance	NOUN
erjee-9133	56	28	of	of	ADP
erjee-9133	56	29	particular	particular	ADJ
erjee-9133	56	30	language	language	NOUN
erjee-9133	56	31	skills	skill	NOUN
erjee-9133	56	32	,	,	PUNCT
erjee-9133	56	33	and	and	CCONJ
erjee-9133	56	34	the	the	DET
erjee-9133	56	35	employee	employee	NOUN
erjee-9133	56	36	attitude	attitude	NOUN
erjee-9133	56	37	toward	toward	ADP
erjee-9133	56	38	esp	esp	ADJ
erjee-9133	56	39	,	,	PUNCT
erjee-9133	56	40	especially	especially	ADV
erjee-9133	56	41	on	on	ADP
erjee-9133	56	42	english	english	PROPN
erjee-9133	56	43	for	for	ADP
erjee-9133	56	44	occupational	occupational	ADJ
erjee-9133	56	45	purposes	purpose	NOUN
erjee-9133	56	46	(	(	PUNCT
erjee-9133	56	47	eop	eop	PROPN
erjee-9133	56	48	)	)	PUNCT
erjee-9133	56	49	.	.	PUNCT
erjee-9133	57	1	thus	thus	ADV
erjee-9133	57	2	,	,	PUNCT
erjee-9133	57	3	to	to	PART
erjee-9133	57	4	design	design	VERB
erjee-9133	57	5	the	the	DET
erjee-9133	57	6	relevant	relevant	ADJ
erjee-9133	57	7	teaching	teaching	NOUN
erjee-9133	57	8	materials	material	NOUN
erjee-9133	57	9	,	,	PUNCT
erjee-9133	57	10	need	need	VERB
erjee-9133	57	11	analysis	analysis	NOUN
erjee-9133	57	12	is	be	AUX
erjee-9133	57	13	immensely	immensely	ADV
erjee-9133	57	14	crucial	crucial	ADJ
erjee-9133	57	15	in	in	ADP
erjee-9133	57	16	the	the	DET
erjee-9133	57	17	very	very	ADJ
erjee-9133	57	18	beginning	beginning	NOUN
erjee-9133	57	19	.	.	PUNCT
erjee-9133	58	1	na	na	PART
erjee-9133	58	2	refers	refer	VERB
erjee-9133	58	3	to	to	ADP
erjee-9133	58	4	the	the	DET
erjee-9133	58	5	process	process	NOUN
erjee-9133	58	6	of	of	ADP
erjee-9133	58	7	gathering	gather	VERB
erjee-9133	58	8	evidence	evidence	NOUN
erjee-9133	58	9	and	and	CCONJ
erjee-9133	58	10	information	information	NOUN
erjee-9133	58	11	.	.	PUNCT
erjee-9133	59	1	need	need	VERB
erjee-9133	59	2	analysis	analysis	NOUN
erjee-9133	59	3	is	be	AUX
erjee-9133	59	4	conducted	conduct	VERB
erjee-9133	59	5	to	to	PART
erjee-9133	59	6	look	look	VERB
erjee-9133	59	7	into	into	ADP
erjee-9133	59	8	two	two	NUM
erjee-9133	59	9	ideas	idea	NOUN
erjee-9133	59	10	:	:	PUNCT
erjee-9133	59	11	why	why	SCONJ
erjee-9133	59	12	learners	learner	NOUN
erjee-9133	59	13	need	need	VERB
erjee-9133	59	14	to	to	PART
erjee-9133	59	15	learn	learn	VERB
erjee-9133	59	16	a	a	DET
erjee-9133	59	17	foreign	foreign	ADJ
erjee-9133	59	18	language	language	NOUN
erjee-9133	59	19	in	in	ADP
erjee-9133	59	20	a	a	DET
erjee-9133	59	21	specific	specific	ADJ
erjee-9133	59	22	situation	situation	NOUN
erjee-9133	59	23	,	,	PUNCT
erjee-9133	59	24	and	and	CCONJ
erjee-9133	59	25	how	how	SCONJ
erjee-9133	59	26	they	they	PRON
erjee-9133	59	27	can	can	AUX
erjee-9133	59	28	best	well	ADV
erjee-9133	59	29	learn	learn	VERB
erjee-9133	59	30	it	it	PRON
erjee-9133	59	31	(	(	PUNCT
erjee-9133	59	32	ait	ait	NOUN
erjee-9133	59	33	hattani	hattani	NOUN
erjee-9133	59	34	,	,	PUNCT
erjee-9133	59	35	2019	2019	NUM
erjee-9133	59	36	)	)	PUNCT
erjee-9133	59	37	.	.	PUNCT
erjee-9133	60	1	na	na	PROPN
erjee-9133	60	2	is	be	AUX
erjee-9133	60	3	essentially	essentially	ADV
erjee-9133	60	4	required	require	VERB
erjee-9133	60	5	for	for	ADP
erjee-9133	60	6	esp	esp	ADJ
erjee-9133	60	7	because	because	SCONJ
erjee-9133	60	8	the	the	DET
erjee-9133	60	9	goal	goal	NOUN
erjee-9133	60	10	of	of	ADP
erjee-9133	60	11	esp	esp	ADJ
erjee-9133	60	12	has	have	VERB
erjee-9133	60	13	specific	specific	ADJ
erjee-9133	60	14	requirements	requirement	NOUN
erjee-9133	60	15	(	(	PUNCT
erjee-9133	60	16	lertchalermtipakoon	lertchalermtipakoon	ADV
erjee-9133	60	17	et	et	PROPN
erjee-9133	60	18	al	al	PROPN
erjee-9133	60	19	.	.	PROPN
erjee-9133	60	20	,	,	PUNCT
erjee-9133	60	21	2021	2021	NUM
erjee-9133	60	22	)	)	PUNCT
erjee-9133	60	23	.	.	PUNCT
erjee-9133	61	1	based	base	VERB
erjee-9133	61	2	on	on	ADP
erjee-9133	61	3	those	those	DET
erjee-9133	61	4	various	various	ADJ
erjee-9133	61	5	concepts	concept	NOUN
erjee-9133	61	6	of	of	ADP
erjee-9133	61	7	needs	need	NOUN
erjee-9133	61	8	analysis	analysis	NOUN
erjee-9133	61	9	,	,	PUNCT
erjee-9133	61	10	the	the	DET
erjee-9133	61	11	results	result	NOUN
erjee-9133	61	12	of	of	ADP
erjee-9133	61	13	each	each	DET
erjee-9133	61	14	component	component	NOUN
erjee-9133	61	15	can	can	AUX
erjee-9133	61	16	be	be	AUX
erjee-9133	61	17	correlated	correlate	VERB
erjee-9133	61	18	into	into	ADP
erjee-9133	61	19	a	a	DET
erjee-9133	61	20	specific	specific	ADJ
erjee-9133	61	21	analysis	analysis	NOUN
erjee-9133	61	22	appropriate	appropriate	ADJ
erjee-9133	61	23	to	to	ADP
erjee-9133	61	24	the	the	DET
erjee-9133	61	25	employees	employee	NOUN
erjee-9133	61	26	'	'	PART
erjee-9133	61	27	wants	want	VERB
erjee-9133	61	28	and	and	CCONJ
erjee-9133	61	29	necessities	necessity	NOUN
erjee-9133	61	30	.	.	PUNCT
erjee-9133	62	1	different	different	ADJ
erjee-9133	62	2	contexts	context	NOUN
erjee-9133	62	3	may	may	AUX
erjee-9133	62	4	have	have	VERB
erjee-9133	62	5	other	other	ADJ
erjee-9133	62	6	effects	effect	NOUN
erjee-9133	62	7	on	on	ADP
erjee-9133	62	8	needs	need	NOUN
erjee-9133	62	9	analysis	analysis	NOUN
erjee-9133	62	10	(	(	PUNCT
erjee-9133	62	11	pertiwi	pertiwi	NOUN
erjee-9133	62	12	,	,	PUNCT
erjee-9133	62	13	2021	2021	NUM
erjee-9133	62	14	)	)	PUNCT
erjee-9133	62	15	.	.	PUNCT
erjee-9133	63	1	it	it	PRON
erjee-9133	63	2	is	be	AUX
erjee-9133	63	3	essential	essential	ADJ
erjee-9133	63	4	to	to	PART
erjee-9133	63	5	conduct	conduct	VERB
erjee-9133	63	6	a	a	DET
erjee-9133	63	7	needs	need	NOUN
erjee-9133	63	8	analysis	analysis	NOUN
erjee-9133	63	9	for	for	ADP
erjee-9133	63	10	specific	specific	ADJ
erjee-9133	63	11	fields	field	NOUN
erjee-9133	63	12	to	to	PART
erjee-9133	63	13	achieve	achieve	VERB
erjee-9133	63	14	the	the	DET
erjee-9133	63	15	expected	expect	VERB
erjee-9133	63	16	goals	goal	NOUN
erjee-9133	63	17	.	.	PUNCT
erjee-9133	64	1	there	there	PRON
erjee-9133	64	2	are	be	VERB
erjee-9133	64	3	a	a	DET
erjee-9133	64	4	number	number	NOUN
erjee-9133	64	5	of	of	ADP
erjee-9133	64	6	researches	research	NOUN
erjee-9133	64	7	in	in	ADP
erjee-9133	64	8	relation	relation	NOUN
erjee-9133	64	9	to	to	PART
erjee-9133	64	10	need	need	VERB
erjee-9133	64	11	analysis	analysis	NOUN
erjee-9133	64	12	in	in	ADP
erjee-9133	64	13	efl	efl	PROPN
erjee-9133	64	14	settings	setting	NOUN
erjee-9133	64	15	.	.	PUNCT
erjee-9133	65	1	previous	previous	ADJ
erjee-9133	65	2	research	research	NOUN
erjee-9133	65	3	was	be	AUX
erjee-9133	65	4	conducted	conduct	VERB
erjee-9133	65	5	by	by	ADP
erjee-9133	65	6	hafid	hafid	ADJ
erjee-9133	65	7	and	and	CCONJ
erjee-9133	65	8	ulum	ulum	ADJ
erjee-9133	65	9	(	(	PUNCT
erjee-9133	65	10	2021	2021	NUM
erjee-9133	65	11	)	)	PUNCT
erjee-9133	65	12	.	.	PUNCT
erjee-9133	66	1	their	their	PRON
erjee-9133	66	2	study	study	NOUN
erjee-9133	66	3	was	be	AUX
erjee-9133	66	4	about	about	ADP
erjee-9133	66	5	the	the	DET
erjee-9133	66	6	need	need	NOUN
erjee-9133	66	7	analysis	analysis	NOUN
erjee-9133	66	8	for	for	ADP
erjee-9133	66	9	proper	proper	ADJ
erjee-9133	66	10	english	english	ADJ
erjee-9133	66	11	learning	learning	NOUN
erjee-9133	66	12	to	to	PART
erjee-9133	66	13	design	design	VERB
erjee-9133	66	14	esp	esp	ADJ
erjee-9133	66	15	materials	material	NOUN
erjee-9133	66	16	for	for	ADP
erjee-9133	66	17	customer	customer	NOUN
erjee-9133	66	18	service	service	NOUN
erjee-9133	66	19	officers	officer	NOUN
erjee-9133	66	20	on	on	ADP
erjee-9133	66	21	bpjs	bpjs	NOUN
erjee-9133	66	22	ketenagakerjaan	ketenagakerjaan	PROPN
erjee-9133	66	23	.	.	PUNCT
erjee-9133	67	1	the	the	DET
erjee-9133	67	2	researcher	researcher	NOUN
erjee-9133	67	3	asked	ask	VERB
erjee-9133	67	4	some	some	DET
erjee-9133	67	5	questions	question	NOUN
erjee-9133	67	6	to	to	ADP
erjee-9133	67	7	15	15	NUM
erjee-9133	67	8	respondents	respondent	NOUN
erjee-9133	67	9	—	—	PUNCT
erjee-9133	67	10	the	the	DET
erjee-9133	67	11	first	first	ADJ
erjee-9133	67	12	was	be	AUX
erjee-9133	67	13	about	about	ADP
erjee-9133	67	14	english	english	ADJ
erjee-9133	67	15	proficiency	proficiency	NOUN
erjee-9133	67	16	.	.	PUNCT
erjee-9133	68	1	as	as	ADV
erjee-9133	68	2	much	much	ADJ
erjee-9133	68	3	as	as	ADP
erjee-9133	68	4	66.7	66.7	NUM
erjee-9133	68	5	%	%	NOUN
erjee-9133	68	6	of	of	ADP
erjee-9133	68	7	respondents	respondent	NOUN
erjee-9133	68	8	stated	state	VERB
erjee-9133	68	9	that	that	SCONJ
erjee-9133	68	10	they	they	PRON
erjee-9133	68	11	usually	usually	ADV
erjee-9133	68	12	use	use	VERB
erjee-9133	68	13	english	english	PROPN
erjee-9133	68	14	,	,	PUNCT
erjee-9133	68	15	and	and	CCONJ
erjee-9133	68	16	the	the	DET
erjee-9133	68	17	remaining	remain	VERB
erjee-9133	68	18	33.3	33.3	NUM
erjee-9133	68	19	%	%	NOUN
erjee-9133	68	20	even	even	ADV
erjee-9133	68	21	said	say	VERB
erjee-9133	68	22	they	they	PRON
erjee-9133	68	23	often	often	ADV
erjee-9133	68	24	use	use	VERB
erjee-9133	68	25	english	english	PROPN
erjee-9133	68	26	in	in	ADP
erjee-9133	68	27	their	their	PRON
erjee-9133	68	28	work	work	NOUN
erjee-9133	68	29	.	.	PUNCT
erjee-9133	69	1	the	the	DET
erjee-9133	69	2	second	second	ADJ
erjee-9133	69	3	aspect	aspect	NOUN
erjee-9133	69	4	is	be	AUX
erjee-9133	69	5	related	relate	VERB
erjee-9133	69	6	to	to	ADP
erjee-9133	69	7	the	the	DET
erjee-9133	69	8	importance	importance	NOUN
erjee-9133	69	9	of	of	ADP
erjee-9133	69	10	english	english	PROPN
erjee-9133	69	11	at	at	ADP
erjee-9133	69	12	work	work	NOUN
erjee-9133	69	13	.	.	PUNCT
erjee-9133	70	1	as	as	ADP
erjee-9133	70	2	a	a	DET
erjee-9133	70	3	result	result	NOUN
erjee-9133	70	4	,	,	PUNCT
erjee-9133	70	5	100	100	NUM
erjee-9133	70	6	%	%	NOUN
erjee-9133	70	7	answer	answer	VERB
erjee-9133	70	8	the	the	DET
erjee-9133	70	9	question	question	NOUN
erjee-9133	70	10	specifically	specifically	ADV
erjee-9133	70	11	for	for	ADP
erjee-9133	70	12	two	two	NUM
erjee-9133	70	13	reasons	reason	NOUN
erjee-9133	70	14	.	.	PUNCT
erjee-9133	71	1	60	60	NUM
erjee-9133	71	2	%	%	NOUN
erjee-9133	71	3	of	of	ADP
erjee-9133	71	4	respondents	respondent	NOUN
erjee-9133	71	5	stated	state	VERB
erjee-9133	71	6	that	that	SCONJ
erjee-9133	71	7	english	english	PROPN
erjee-9133	71	8	is	be	AUX
erjee-9133	71	9	english	english	PROPN
erjee-9133	71	10	review	review	NOUN
erjee-9133	71	11	:	:	PUNCT
erjee-9133	71	12	journal	journal	NOUN
erjee-9133	71	13	of	of	ADP
erjee-9133	71	14	english	english	ADJ
erjee-9133	71	15	education	education	PROPN
erjee-9133	71	16	p	p	PROPN
erjee-9133	71	17	-	-	PUNCT
erjee-9133	71	18	issn	issn	PROPN
erjee-9133	71	19	2301	2301	NUM
erjee-9133	71	20	-	-	SYM
erjee-9133	71	21	7554	7554	NUM
erjee-9133	71	22	,	,	PUNCT
erjee-9133	71	23	e	e	X
erjee-9133	71	24	-	-	PUNCT
erjee-9133	71	25	issn	issn	VERB
erjee-9133	71	26	2541	2541	NUM
erjee-9133	71	27	-	-	SYM
erjee-9133	71	28	3643	3643	NUM
erjee-9133	71	29	volume	volume	NOUN
erjee-9133	71	30	12	12	NUM
erjee-9133	71	31	,	,	PUNCT
erjee-9133	71	32	issue	issue	NOUN
erjee-9133	71	33	1	1	NUM
erjee-9133	71	34	,	,	PUNCT
erjee-9133	71	35	february	february	PROPN
erjee-9133	71	36	2024	2024	NUM
erjee-9133	71	37	https://journal.uniku.ac.id/index.php/erjee	https://journal.uniku.ac.id/index.php/erjee	PROPN
erjee-9133	71	38	399	399	NUM
erjee-9133	71	39	used	use	VERB
erjee-9133	71	40	more	more	ADJ
erjee-9133	71	41	for	for	ADP
erjee-9133	71	42	listening	listen	VERB
erjee-9133	71	43	and	and	CCONJ
erjee-9133	71	44	speaking	speak	VERB
erjee-9133	71	45	,	,	PUNCT
erjee-9133	71	46	and	and	CCONJ
erjee-9133	71	47	another	another	DET
erjee-9133	71	48	40	40	NUM
erjee-9133	71	49	%	%	NOUN
erjee-9133	71	50	said	say	VERB
erjee-9133	71	51	they	they	PRON
erjee-9133	71	52	use	use	VERB
erjee-9133	71	53	english	english	PROPN
erjee-9133	71	54	in	in	ADP
erjee-9133	71	55	listening	listen	VERB
erjee-9133	71	56	,	,	PUNCT
erjee-9133	71	57	speaking	speak	VERB
erjee-9133	71	58	,	,	PUNCT
erjee-9133	71	59	and	and	CCONJ
erjee-9133	71	60	writing	writing	NOUN
erjee-9133	71	61	.	.	PUNCT
erjee-9133	72	1	the	the	DET
erjee-9133	72	2	employee	employee	NOUN
erjee-9133	72	3	highlighted	highlight	VERB
erjee-9133	72	4	the	the	DET
erjee-9133	72	5	importance	importance	NOUN
erjee-9133	72	6	of	of	ADP
erjee-9133	72	7	english	english	ADJ
erjee-9133	72	8	skills	skill	NOUN
erjee-9133	72	9	as	as	SCONJ
erjee-9133	72	10	they	they	PRON
erjee-9133	72	11	must	must	AUX
erjee-9133	72	12	be	be	AUX
erjee-9133	72	13	able	able	ADJ
erjee-9133	72	14	to	to	PART
erjee-9133	72	15	speak	speak	VERB
erjee-9133	72	16	english	english	PROPN
erjee-9133	72	17	because	because	SCONJ
erjee-9133	72	18	they	they	PRON
erjee-9133	72	19	have	have	VERB
erjee-9133	72	20	to	to	PART
erjee-9133	72	21	communicate	communicate	VERB
erjee-9133	72	22	directly	directly	ADV
erjee-9133	72	23	with	with	ADP
erjee-9133	72	24	foreign	foreign	ADJ
erjee-9133	72	25	consumers	consumer	NOUN
erjee-9133	72	26	.	.	PUNCT
erjee-9133	73	1	some	some	PRON
erjee-9133	73	2	of	of	ADP
erjee-9133	73	3	the	the	DET
erjee-9133	73	4	important	important	ADJ
erjee-9133	73	5	topics	topic	NOUN
erjee-9133	73	6	that	that	PRON
erjee-9133	73	7	the	the	DET
erjee-9133	73	8	employees	employee	NOUN
erjee-9133	73	9	need	need	VERB
erjee-9133	73	10	are	be	AUX
erjee-9133	73	11	greetings	greeting	NOUN
erjee-9133	73	12	,	,	PUNCT
erjee-9133	73	13	interviewing	interview	VERB
erjee-9133	73	14	personal	personal	ADJ
erjee-9133	73	15	data	datum	NOUN
erjee-9133	73	16	,	,	PUNCT
erjee-9133	73	17	and	and	CCONJ
erjee-9133	73	18	small	small	ADJ
erjee-9133	73	19	talk	talk	NOUN
erjee-9133	73	20	about	about	ADP
erjee-9133	73	21	work	work	NOUN
erjee-9133	73	22	experience(hafiz	experience(hafiz	PROPN
erjee-9133	73	23	&	&	CCONJ
erjee-9133	73	24	ulum	ulum	PROPN
erjee-9133	73	25	,	,	PUNCT
erjee-9133	73	26	2021	2021	NUM
erjee-9133	73	27	)	)	PUNCT
erjee-9133	73	28	.	.	PUNCT
erjee-9133	74	1	other	other	ADJ
erjee-9133	74	2	previous	previous	ADJ
erjee-9133	74	3	research	research	NOUN
erjee-9133	74	4	was	be	AUX
erjee-9133	74	5	conducted	conduct	VERB
erjee-9133	74	6	by	by	ADP
erjee-9133	74	7	tyas	tyas	PROPN
erjee-9133	74	8	and	and	CCONJ
erjee-9133	74	9	salwa	salwa	PROPN
erjee-9133	74	10	(	(	PUNCT
erjee-9133	74	11	2021	2021	NUM
erjee-9133	74	12	)	)	PUNCT
erjee-9133	74	13	about	about	ADP
erjee-9133	74	14	english	english	PROPN
erjee-9133	74	15	needs	need	VERB
erjee-9133	74	16	analysis	analysis	NOUN
erjee-9133	74	17	for	for	ADP
erjee-9133	74	18	sharia	sharia	PROPN
erjee-9133	74	19	bank	bank	PROPN
erjee-9133	74	20	employees	employee	NOUN
erjee-9133	74	21	.	.	PUNCT
erjee-9133	75	1	this	this	DET
erjee-9133	75	2	research	research	NOUN
erjee-9133	75	3	study	study	NOUN
erjee-9133	75	4	is	be	AUX
erjee-9133	75	5	about	about	ADP
erjee-9133	75	6	the	the	DET
erjee-9133	75	7	sharia	sharia	PROPN
erjee-9133	75	8	bank	bank	PROPN
erjee-9133	75	9	's	's	PART
erjee-9133	75	10	english	english	PROPN
erjee-9133	75	11	needs	need	VERB
erjee-9133	75	12	while	while	SCONJ
erjee-9133	75	13	on	on	ADP
erjee-9133	75	14	duty	duty	NOUN
erjee-9133	75	15	.	.	PUNCT
erjee-9133	76	1	the	the	DET
erjee-9133	76	2	research	research	NOUN
erjee-9133	76	3	had	have	VERB
erjee-9133	76	4	the	the	DET
erjee-9133	76	5	purpose	purpose	NOUN
erjee-9133	76	6	of	of	ADP
erjee-9133	76	7	finding	find	VERB
erjee-9133	76	8	the	the	DET
erjee-9133	76	9	difficulties	difficulty	NOUN
erjee-9133	76	10	for	for	SCONJ
erjee-9133	76	11	employees	employee	NOUN
erjee-9133	76	12	to	to	PART
erjee-9133	76	13	learn	learn	VERB
erjee-9133	76	14	english	english	PROPN
erjee-9133	76	15	.	.	PUNCT
erjee-9133	77	1	one	one	NUM
erjee-9133	77	2	of	of	ADP
erjee-9133	77	3	the	the	DET
erjee-9133	77	4	difficulties	difficulty	NOUN
erjee-9133	77	5	is	be	AUX
erjee-9133	77	6	that	that	SCONJ
erjee-9133	77	7	it	it	PRON
erjee-9133	77	8	can	can	AUX
erjee-9133	77	9	be	be	AUX
erjee-9133	77	10	seen	see	VERB
erjee-9133	77	11	that	that	SCONJ
erjee-9133	77	12	lack	lack	NOUN
erjee-9133	77	13	of	of	ADP
erjee-9133	77	14	practice	practice	NOUN
erjee-9133	77	15	in	in	ADP
erjee-9133	77	16	the	the	DET
erjee-9133	77	17	workplace	workplace	NOUN
erjee-9133	77	18	is	be	AUX
erjee-9133	77	19	the	the	DET
erjee-9133	77	20	most	most	ADV
erjee-9133	77	21	severe	severe	ADJ
erjee-9133	77	22	difficulty	difficulty	NOUN
erjee-9133	77	23	that	that	PRON
erjee-9133	77	24	they	they	PRON
erjee-9133	77	25	face	face	VERB
erjee-9133	77	26	.	.	PUNCT
erjee-9133	78	1	according	accord	VERB
erjee-9133	78	2	to	to	ADP
erjee-9133	78	3	the	the	DET
erjee-9133	78	4	research	research	NOUN
erjee-9133	78	5	of	of	ADP
erjee-9133	78	6	the	the	DET
erjee-9133	78	7	employees	employee	NOUN
erjee-9133	78	8	of	of	ADP
erjee-9133	78	9	bank	bank	PROPN
erjee-9133	78	10	sharia	sharia	PROPN
erjee-9133	78	11	in	in	ADP
erjee-9133	78	12	semarang	semarang	PROPN
erjee-9133	78	13	,	,	PUNCT
erjee-9133	78	14	the	the	DET
erjee-9133	78	15	essential	essential	ADJ
erjee-9133	78	16	skill	skill	NOUN
erjee-9133	78	17	that	that	PRON
erjee-9133	78	18	must	must	AUX
erjee-9133	78	19	be	be	AUX
erjee-9133	78	20	mastered	master	VERB
erjee-9133	78	21	is	be	AUX
erjee-9133	78	22	speaking	speak	VERB
erjee-9133	78	23	and	and	CCONJ
erjee-9133	78	24	listening	listen	VERB
erjee-9133	78	25	,	,	PUNCT
erjee-9133	78	26	rather	rather	ADV
erjee-9133	78	27	than	than	ADP
erjee-9133	78	28	writing	write	VERB
erjee-9133	78	29	and	and	CCONJ
erjee-9133	78	30	reading	reading	NOUN
erjee-9133	78	31	(	(	PUNCT
erjee-9133	78	32	tyas	tyas	PROPN
erjee-9133	78	33	&	&	CCONJ
erjee-9133	78	34	salwa	salwa	PROPN
erjee-9133	78	35	,	,	PUNCT
erjee-9133	78	36	2021	2021	NUM
erjee-9133	78	37	)	)	PUNCT
erjee-9133	78	38	.	.	PUNCT
erjee-9133	79	1	other	other	ADJ
erjee-9133	79	2	previous	previous	ADJ
erjee-9133	79	3	study	study	NOUN
erjee-9133	79	4	was	be	AUX
erjee-9133	79	5	conducted	conduct	VERB
erjee-9133	79	6	by	by	ADP
erjee-9133	79	7	rahardjo	rahardjo	PROPN
erjee-9133	79	8	,	,	PUNCT
erjee-9133	79	9	setiyanti	setiyanti	NOUN
erjee-9133	79	10	,	,	PUNCT
erjee-9133	79	11	and	and	CCONJ
erjee-9133	79	12	sofiani	sofiani	NOUN
erjee-9133	79	13	(	(	PUNCT
erjee-9133	79	14	2021	2021	NUM
erjee-9133	79	15	)	)	PUNCT
erjee-9133	79	16	about	about	ADP
erjee-9133	79	17	a	a	DET
erjee-9133	79	18	need	need	NOUN
erjee-9133	79	19	analysis	analysis	NOUN
erjee-9133	79	20	on	on	ADP
erjee-9133	79	21	the	the	DET
erjee-9133	79	22	instructional	instructional	ADJ
erjee-9133	79	23	material	material	NOUN
erjee-9133	79	24	development	development	NOUN
erjee-9133	79	25	of	of	ADP
erjee-9133	79	26	speaking	speak	VERB
erjee-9133	79	27	skills	skill	NOUN
erjee-9133	79	28	for	for	ADP
erjee-9133	79	29	secretarial	secretarial	ADJ
erjee-9133	79	30	students	student	NOUN
erjee-9133	79	31	.	.	PUNCT
erjee-9133	80	1	this	this	DET
erjee-9133	80	2	research	research	NOUN
erjee-9133	80	3	study	study	NOUN
erjee-9133	80	4	is	be	AUX
erjee-9133	80	5	about	about	ADP
erjee-9133	80	6	the	the	DET
erjee-9133	80	7	secretarial	secretarial	ADJ
erjee-9133	80	8	students	student	NOUN
erjee-9133	80	9	'	'	PART
erjee-9133	80	10	responsibilities	responsibility	NOUN
erjee-9133	80	11	.	.	PUNCT
erjee-9133	81	1	all	all	DET
erjee-9133	81	2	secretarial	secretarial	ADJ
erjee-9133	81	3	positions	position	NOUN
erjee-9133	81	4	are	be	AUX
erjee-9133	81	5	responsible	responsible	ADJ
erjee-9133	81	6	for	for	ADP
erjee-9133	81	7	being	be	AUX
erjee-9133	81	8	proficient	proficient	ADJ
erjee-9133	81	9	in	in	ADP
erjee-9133	81	10	english	english	ADJ
erjee-9133	81	11	communication	communication	NOUN
erjee-9133	81	12	,	,	PUNCT
erjee-9133	81	13	mainly	mainly	ADV
erjee-9133	81	14	in	in	ADP
erjee-9133	81	15	speaking	speak	VERB
erjee-9133	81	16	.	.	PUNCT
erjee-9133	82	1	there	there	PRON
erjee-9133	82	2	are	be	VERB
erjee-9133	82	3	several	several	ADJ
erjee-9133	82	4	competencies	competency	NOUN
erjee-9133	82	5	that	that	SCONJ
erjee-9133	82	6	researchers	researcher	NOUN
erjee-9133	82	7	already	already	ADV
erjee-9133	82	8	conduct	conduct	VERB
erjee-9133	82	9	to	to	PART
erjee-9133	82	10	analyze	analyze	VERB
erjee-9133	82	11	what	what	PRON
erjee-9133	82	12	is	be	AUX
erjee-9133	82	13	difficult	difficult	ADJ
erjee-9133	82	14	and	and	CCONJ
erjee-9133	82	15	necessary	necessary	ADJ
erjee-9133	82	16	,	,	PUNCT
erjee-9133	82	17	and	and	CCONJ
erjee-9133	82	18	of	of	ADP
erjee-9133	82	19	course	course	NOUN
erjee-9133	82	20	,	,	PUNCT
erjee-9133	82	21	designed	design	VERB
erjee-9133	82	22	based	base	VERB
erjee-9133	82	23	on	on	ADP
erjee-9133	82	24	skkni	skkni	PROPN
erjee-9133	82	25	.	.	PUNCT
erjee-9133	83	1	specifically	specifically	ADV
erjee-9133	83	2	,	,	PUNCT
erjee-9133	83	3	100	100	NUM
erjee-9133	83	4	%	%	NOUN
erjee-9133	83	5	of	of	ADP
erjee-9133	83	6	respondents	respondent	NOUN
erjee-9133	83	7	answered	answer	VERB
erjee-9133	83	8	that	that	SCONJ
erjee-9133	83	9	"	"	PUNCT
erjee-9133	83	10	job	job	NOUN
erjee-9133	83	11	interview	interview	NOUN
erjee-9133	83	12	"	"	PUNCT
erjee-9133	83	13	is	be	AUX
erjee-9133	83	14	essential	essential	ADJ
erjee-9133	83	15	to	to	PART
erjee-9133	83	16	master	master	VERB
erjee-9133	83	17	as	as	ADP
erjee-9133	83	18	"	"	PUNCT
erjee-9133	83	19	presentation	presentation	NOUN
erjee-9133	83	20	.	.	PUNCT
erjee-9133	83	21	"	"	PUNCT
erjee-9133	84	1	both	both	PRON
erjee-9133	84	2	of	of	ADP
erjee-9133	84	3	them	they	PRON
erjee-9133	84	4	need	need	VERB
erjee-9133	84	5	proficient	proficient	ADJ
erjee-9133	84	6	english	english	ADJ
erjee-9133	84	7	communication	communication	NOUN
erjee-9133	84	8	skills	skill	NOUN
erjee-9133	84	9	.	.	PUNCT
erjee-9133	85	1	in	in	ADP
erjee-9133	85	2	contrast	contrast	NOUN
erjee-9133	85	3	,	,	PUNCT
erjee-9133	85	4	the	the	DET
erjee-9133	85	5	job	job	NOUN
erjee-9133	85	6	interview	interview	NOUN
erjee-9133	85	7	will	will	AUX
erjee-9133	85	8	determine	determine	VERB
erjee-9133	85	9	your	your	PRON
erjee-9133	85	10	personal	personal	ADJ
erjee-9133	85	11	qualities	quality	NOUN
erjee-9133	85	12	in	in	ADP
erjee-9133	85	13	front	front	NOUN
erjee-9133	85	14	of	of	ADP
erjee-9133	85	15	human	human	ADJ
erjee-9133	85	16	resource	resource	NOUN
erjee-9133	85	17	development	development	NOUN
erjee-9133	85	18	(	(	PUNCT
erjee-9133	85	19	hrd	hrd	PROPN
erjee-9133	85	20	)	)	PUNCT
erjee-9133	85	21	.	.	PUNCT
erjee-9133	86	1	it	it	PRON
erjee-9133	86	2	can	can	AUX
erjee-9133	86	3	be	be	AUX
erjee-9133	86	4	concluded	conclude	VERB
erjee-9133	86	5	that	that	SCONJ
erjee-9133	86	6	speaking	speak	VERB
erjee-9133	86	7	,	,	PUNCT
erjee-9133	86	8	especially	especially	ADV
erjee-9133	86	9	public	public	ADJ
erjee-9133	86	10	speaking	speaking	NOUN
erjee-9133	86	11	,	,	PUNCT
erjee-9133	86	12	is	be	AUX
erjee-9133	86	13	essential	essential	ADJ
erjee-9133	86	14	to	to	PART
erjee-9133	86	15	master	master	VERB
erjee-9133	86	16	as	as	ADP
erjee-9133	86	17	a	a	DET
erjee-9133	86	18	secretary	secretary	NOUN
erjee-9133	86	19	.	.	PUNCT
erjee-9133	87	1	a	a	DET
erjee-9133	87	2	secretary	secretary	NOUN
erjee-9133	87	3	will	will	AUX
erjee-9133	87	4	meet	meet	VERB
erjee-9133	87	5	many	many	ADJ
erjee-9133	87	6	people	people	NOUN
erjee-9133	87	7	and	and	CCONJ
erjee-9133	87	8	explain	explain	VERB
erjee-9133	87	9	many	many	ADJ
erjee-9133	87	10	things	thing	NOUN
erjee-9133	87	11	that	that	PRON
erjee-9133	87	12	need	need	VERB
erjee-9133	87	13	to	to	PART
erjee-9133	87	14	be	be	AUX
erjee-9133	87	15	conveyed	convey	VERB
erjee-9133	87	16	,	,	PUNCT
erjee-9133	87	17	for	for	ADP
erjee-9133	87	18	example	example	NOUN
erjee-9133	87	19	,	,	PUNCT
erjee-9133	87	20	the	the	DET
erjee-9133	87	21	results	result	NOUN
erjee-9133	87	22	of	of	ADP
erjee-9133	87	23	meetings	meeting	NOUN
erjee-9133	87	24	,	,	PUNCT
erjee-9133	87	25	work	work	NOUN
erjee-9133	87	26	programs	program	NOUN
erjee-9133	87	27	,	,	PUNCT
erjee-9133	87	28	or	or	CCONJ
erjee-9133	87	29	lobbying	lobbying	NOUN
erjee-9133	87	30	(	(	PUNCT
erjee-9133	87	31	raharjo	raharjo	VERB
erjee-9133	87	32	et	et	PROPN
erjee-9133	87	33	al	al	PROPN
erjee-9133	87	34	.	.	PROPN
erjee-9133	87	35	,	,	PUNCT
erjee-9133	87	36	2021	2021	NUM
erjee-9133	87	37	)	)	PUNCT
erjee-9133	87	38	.	.	PUNCT
erjee-9133	88	1	chayanin	chayanin	PROPN
erjee-9133	88	2	srisawat	srisawat	PROPN
erjee-9133	88	3	(	(	PUNCT
erjee-9133	88	4	2015	2015	NUM
erjee-9133	88	5	)	)	PUNCT
erjee-9133	88	6	conducted	conduct	VERB
erjee-9133	88	7	a	a	DET
erjee-9133	88	8	study	study	NOUN
erjee-9133	88	9	about	about	ADP
erjee-9133	88	10	the	the	DET
erjee-9133	88	11	need	need	NOUN
erjee-9133	88	12	for	for	ADP
erjee-9133	88	13	english	english	ADJ
erjee-9133	88	14	communication	communication	NOUN
erjee-9133	88	15	skills	skill	NOUN
erjee-9133	88	16	among	among	ADP
erjee-9133	88	17	customer	customer	NOUN
erjee-9133	88	18	service	service	NOUN
erjee-9133	88	19	employees	employee	NOUN
erjee-9133	88	20	at	at	ADP
erjee-9133	88	21	a	a	DET
erjee-9133	88	22	telecommunication	telecommunication	NOUN
erjee-9133	88	23	company	company	NOUN
erjee-9133	88	24	in	in	ADP
erjee-9133	88	25	thailand	thailand	PROPN
erjee-9133	88	26	.	.	PUNCT
erjee-9133	89	1	according	accord	VERB
erjee-9133	89	2	to	to	ADP
erjee-9133	89	3	his	his	PRON
erjee-9133	89	4	research	research	NOUN
erjee-9133	89	5	,	,	PUNCT
erjee-9133	89	6	he	he	PRON
erjee-9133	89	7	found	find	VERB
erjee-9133	89	8	some	some	PRON
erjee-9133	89	9	of	of	ADP
erjee-9133	89	10	the	the	DET
erjee-9133	89	11	employees	employee	NOUN
erjee-9133	89	12	in	in	ADP
erjee-9133	89	13	the	the	DET
erjee-9133	89	14	company	company	NOUN
erjee-9133	89	15	were	be	AUX
erjee-9133	89	16	required	require	VERB
erjee-9133	89	17	to	to	PART
erjee-9133	89	18	have	have	VERB
erjee-9133	89	19	a	a	DET
erjee-9133	89	20	good	good	ADJ
erjee-9133	89	21	toeic	toeic	NOUN
erjee-9133	89	22	score	score	NOUN
erjee-9133	89	23	before	before	ADP
erjee-9133	89	24	joining	join	VERB
erjee-9133	89	25	the	the	DET
erjee-9133	89	26	company	company	NOUN
erjee-9133	89	27	.	.	PUNCT
erjee-9133	90	1	also	also	ADV
erjee-9133	90	2	,	,	PUNCT
erjee-9133	90	3	there	there	PRON
erjee-9133	90	4	is	be	VERB
erjee-9133	90	5	no	no	DET
erjee-9133	90	6	english	english	ADJ
erjee-9133	90	7	training	training	NOUN
erjee-9133	90	8	for	for	ADP
erjee-9133	90	9	them	they	PRON
erjee-9133	90	10	,	,	PUNCT
erjee-9133	90	11	even	even	ADV
erjee-9133	90	12	for	for	ADP
erjee-9133	90	13	the	the	DET
erjee-9133	90	14	new	new	ADJ
erjee-9133	90	15	employees	employee	NOUN
erjee-9133	90	16	or	or	CCONJ
erjee-9133	90	17	the	the	DET
erjee-9133	90	18	current	current	ADJ
erjee-9133	90	19	customers	customer	NOUN
erjee-9133	90	20	facing	face	VERB
erjee-9133	90	21	difficulties	difficulty	NOUN
erjee-9133	90	22	when	when	SCONJ
erjee-9133	90	23	communicating	communicate	VERB
erjee-9133	90	24	with	with	ADP
erjee-9133	90	25	foreign	foreign	ADJ
erjee-9133	90	26	customers	customer	NOUN
erjee-9133	90	27	.	.	PUNCT
erjee-9133	91	1	the	the	DET
erjee-9133	91	2	research	research	NOUN
erjee-9133	91	3	was	be	AUX
erjee-9133	91	4	conducted	conduct	VERB
erjee-9133	91	5	with	with	ADP
erjee-9133	91	6	a	a	DET
erjee-9133	91	7	questionnaire	questionnaire	NOUN
erjee-9133	91	8	,	,	PUNCT
erjee-9133	91	9	and	and	CCONJ
erjee-9133	91	10	the	the	DET
erjee-9133	91	11	data	datum	NOUN
erjee-9133	91	12	collected	collect	VERB
erjee-9133	91	13	concluded	conclude	VERB
erjee-9133	91	14	two	two	NUM
erjee-9133	91	15	introductory	introductory	ADJ
erjee-9133	91	16	statements	statement	NOUN
erjee-9133	91	17	.	.	PUNCT
erjee-9133	92	1	communication	communication	NOUN
erjee-9133	92	2	skills	skill	NOUN
erjee-9133	92	3	in	in	ADP
erjee-9133	92	4	english	english	PROPN
erjee-9133	92	5	are	be	AUX
erjee-9133	92	6	already	already	ADV
erjee-9133	92	7	good	good	ADJ
erjee-9133	92	8	,	,	PUNCT
erjee-9133	92	9	but	but	CCONJ
erjee-9133	92	10	still	still	ADV
erjee-9133	92	11	need	need	VERB
erjee-9133	92	12	improvement	improvement	NOUN
erjee-9133	92	13	because	because	SCONJ
erjee-9133	92	14	of	of	ADP
erjee-9133	92	15	unpredictable	unpredictable	ADJ
erjee-9133	92	16	things	thing	NOUN
erjee-9133	92	17	when	when	SCONJ
erjee-9133	92	18	communicating	communicate	VERB
erjee-9133	92	19	with	with	ADP
erjee-9133	92	20	foreign	foreign	ADJ
erjee-9133	92	21	customers	customer	NOUN
erjee-9133	92	22	.	.	PUNCT
erjee-9133	93	1	second	second	ADV
erjee-9133	93	2	,	,	PUNCT
erjee-9133	93	3	dealing	deal	VERB
erjee-9133	93	4	with	with	ADP
erjee-9133	93	5	serious	serious	ADJ
erjee-9133	93	6	customers	customer	NOUN
erjee-9133	93	7	requires	require	VERB
erjee-9133	93	8	more	more	ADJ
erjee-9133	93	9	effort	effort	NOUN
erjee-9133	93	10	,	,	PUNCT
erjee-9133	93	11	because	because	SCONJ
erjee-9133	93	12	some	some	PRON
erjee-9133	93	13	of	of	ADP
erjee-9133	93	14	the	the	DET
erjee-9133	93	15	employees	employee	NOUN
erjee-9133	93	16	need	need	VERB
erjee-9133	93	17	to	to	PART
erjee-9133	93	18	improve	improve	VERB
erjee-9133	93	19	their	their	PRON
erjee-9133	93	20	vocabulary	vocabulary	NOUN
erjee-9133	93	21	for	for	ADP
erjee-9133	93	22	better	well	ADJ
erjee-9133	93	23	speaking	speak	VERB
erjee-9133	93	24	skills	skill	NOUN
erjee-9133	93	25	(	(	PUNCT
erjee-9133	93	26	srisawat	srisawat	ADJ
erjee-9133	93	27	,	,	PUNCT
erjee-9133	93	28	2015	2015	NUM
erjee-9133	93	29	)	)	PUNCT
erjee-9133	93	30	.	.	PUNCT
erjee-9133	94	1	after	after	ADP
erjee-9133	94	2	conducting	conduct	VERB
erjee-9133	94	3	preliminary	preliminary	ADJ
erjee-9133	94	4	literature	literature	NOUN
erjee-9133	94	5	review	review	NOUN
erjee-9133	94	6	within	within	ADP
erjee-9133	94	7	the	the	DET
erjee-9133	94	8	previous	previous	ADJ
erjee-9133	94	9	studies	study	NOUN
erjee-9133	94	10	,	,	PUNCT
erjee-9133	94	11	it	it	PRON
erjee-9133	94	12	can	can	AUX
erjee-9133	94	13	be	be	AUX
erjee-9133	94	14	inferred	infer	VERB
erjee-9133	94	15	that	that	SCONJ
erjee-9133	94	16	the	the	DET
erjee-9133	94	17	research	research	NOUN
erjee-9133	94	18	regarding	regard	VERB
erjee-9133	94	19	the	the	DET
erjee-9133	94	20	need	need	NOUN
erjee-9133	94	21	of	of	ADP
erjee-9133	94	22	english	english	PROPN
erjee-9133	94	23	for	for	ADP
erjee-9133	94	24	customer	customer	NOUN
erjee-9133	94	25	service	service	NOUN
erjee-9133	94	26	in	in	ADP
erjee-9133	94	27	indonesian	indonesian	ADJ
erjee-9133	94	28	context	context	NOUN
erjee-9133	94	29	,	,	PUNCT
erjee-9133	94	30	especially	especially	ADV
erjee-9133	94	31	for	for	ADP
erjee-9133	94	32	eop	eop	PROPN
erjee-9133	94	33	program	program	PROPN
erjee-9133	94	34	,	,	PUNCT
erjee-9133	94	35	is	be	AUX
erjee-9133	94	36	still	still	ADV
erjee-9133	94	37	limited	limited	ADJ
erjee-9133	94	38	.	.	PUNCT
erjee-9133	95	1	as	as	SCONJ
erjee-9133	95	2	it	it	PRON
erjee-9133	95	3	was	be	AUX
erjee-9133	95	4	highlighted	highlight	VERB
erjee-9133	95	5	by	by	ADP
erjee-9133	95	6	gamaliel	gamaliel	ADJ
erjee-9133	95	7	and	and	CCONJ
erjee-9133	95	8	bangun	bangun	NOUN
erjee-9133	95	9	(	(	PUNCT
erjee-9133	95	10	2023	2023	NUM
erjee-9133	95	11	)	)	PUNCT
erjee-9133	95	12	,	,	PUNCT
erjee-9133	95	13	pt	pt	PROPN
erjee-9133	95	14	kai	kai	PROPN
erjee-9133	95	15	needs	need	VERB
erjee-9133	95	16	to	to	PART
erjee-9133	95	17	prepare	prepare	VERB
erjee-9133	95	18	their	their	PRON
erjee-9133	95	19	employee	employee	NOUN
erjee-9133	95	20	for	for	ADP
erjee-9133	95	21	global	global	ADJ
erjee-9133	95	22	cooperation	cooperation	NOUN
erjee-9133	95	23	.	.	PUNCT
erjee-9133	96	1	their	their	PRON
erjee-9133	96	2	research	research	NOUN
erjee-9133	96	3	yielded	yield	VERB
erjee-9133	96	4	the	the	DET
erjee-9133	96	5	importance	importance	NOUN
erjee-9133	96	6	of	of	ADP
erjee-9133	96	7	english	english	ADJ
erjee-9133	96	8	habit	habit	NOUN
erjee-9133	96	9	,	,	PUNCT
erjee-9133	96	10	which	which	PRON
erjee-9133	96	11	means	mean	VERB
erjee-9133	96	12	using	use	VERB
erjee-9133	96	13	english	english	PROPN
erjee-9133	96	14	in	in	ADP
erjee-9133	96	15	the	the	DET
erjee-9133	96	16	workplace	workplace	NOUN
erjee-9133	96	17	for	for	ADP
erjee-9133	96	18	day	day	NOUN
erjee-9133	96	19	-	-	PUNCT
erjee-9133	96	20	to	to	ADP
erjee-9133	96	21	-	-	PUNCT
erjee-9133	96	22	day	day	NOUN
erjee-9133	96	23	tasks	task	NOUN
erjee-9133	96	24	.	.	PUNCT
erjee-9133	97	1	with	with	ADP
erjee-9133	97	2	the	the	DET
erjee-9133	97	3	start	start	NOUN
erjee-9133	97	4	of	of	ADP
erjee-9133	97	5	pt	pt	X
erjee-9133	97	6	kai	kai	PROPN
erjee-9133	97	7	's	's	PART
erjee-9133	97	8	global	global	ADJ
erjee-9133	97	9	cooperation	cooperation	NOUN
erjee-9133	97	10	on	on	ADP
erjee-9133	97	11	the	the	DET
erjee-9133	97	12	indonesian	indonesian	ADJ
erjee-9133	97	13	fast	fast	PROPN
erjee-9133	97	14	train	train	NOUN
erjee-9133	97	15	project	project	NOUN
erjee-9133	97	16	,	,	PUNCT
erjee-9133	97	17	more	more	ADJ
erjee-9133	97	18	global	global	ADJ
erjee-9133	97	19	partners	partner	NOUN
erjee-9133	97	20	may	may	AUX
erjee-9133	97	21	be	be	AUX
erjee-9133	97	22	interested	interested	ADJ
erjee-9133	97	23	in	in	ADP
erjee-9133	97	24	cooperating	cooperate	VERB
erjee-9133	97	25	with	with	ADP
erjee-9133	97	26	pt	pt	PROPN
erjee-9133	97	27	kai	kai	PROPN
erjee-9133	97	28	.	.	PUNCT
erjee-9133	98	1	pt	pt	PROPN
erjee-9133	98	2	kai	kai	PROPN
erjee-9133	98	3	must	must	AUX
erjee-9133	98	4	prepare	prepare	VERB
erjee-9133	98	5	cross	cross	ADJ
erjee-9133	98	6	-	-	ADJ
erjee-9133	98	7	border	border	ADJ
erjee-9133	98	8	mixed	mixed	ADJ
erjee-9133	98	9	talent	talent	NOUN
erjee-9133	98	10	(	(	PUNCT
erjee-9133	98	11	henceforth	henceforth	ADV
erjee-9133	98	12	prospective	prospective	ADJ
erjee-9133	98	13	professional	professional	ADJ
erjee-9133	98	14	employee	employee	NOUN
erjee-9133	98	15	)	)	PUNCT
erjee-9133	98	16	as	as	ADP
erjee-9133	98	17	a	a	DET
erjee-9133	98	18	result	result	NOUN
erjee-9133	98	19	of	of	ADP
erjee-9133	98	20	worldwide	worldwide	ADJ
erjee-9133	98	21	collaborations	collaboration	NOUN
erjee-9133	98	22	.	.	PUNCT
erjee-9133	99	1	to	to	PART
erjee-9133	99	2	keep	keep	VERB
erjee-9133	99	3	up	up	ADP
erjee-9133	99	4	with	with	ADP
erjee-9133	99	5	pt	pt	PROPN
erjee-9133	99	6	kai	kai	PROPN
erjee-9133	99	7	's	's	PART
erjee-9133	99	8	global	global	ADJ
erjee-9133	99	9	talent	talent	NOUN
erjee-9133	99	10	,	,	PUNCT
erjee-9133	99	11	current	current	ADJ
erjee-9133	99	12	employees	employee	NOUN
erjee-9133	99	13	must	must	AUX
erjee-9133	99	14	be	be	AUX
erjee-9133	99	15	prepared	prepare	VERB
erjee-9133	99	16	to	to	PART
erjee-9133	99	17	lead	lead	VERB
erjee-9133	99	18	team	team	NOUN
erjee-9133	99	19	collaborations	collaboration	NOUN
erjee-9133	99	20	,	,	PUNCT
erjee-9133	99	21	especially	especially	ADV
erjee-9133	99	22	in	in	ADP
erjee-9133	99	23	english	english	ADJ
erjee-9133	99	24	communication	communication	NOUN
erjee-9133	99	25	skills	skill	NOUN
erjee-9133	99	26	.	.	PUNCT
erjee-9133	100	1	proving	prove	VERB
erjee-9133	100	2	english	english	PROPN
erjee-9133	100	3	for	for	ADP
erjee-9133	100	4	specific	specific	ADJ
erjee-9133	100	5	purposes	purpose	NOUN
erjee-9133	100	6	(	(	PUNCT
erjee-9133	100	7	esp	esp	ADJ
erjee-9133	100	8	)	)	PUNCT
erjee-9133	100	9	training	training	NOUN
erjee-9133	100	10	in	in	ADP
erjee-9133	100	11	professional	professional	ADJ
erjee-9133	100	12	contexts	context	NOUN
erjee-9133	100	13	,	,	PUNCT
erjee-9133	100	14	such	such	ADJ
erjee-9133	100	15	as	as	ADP
erjee-9133	100	16	in	in	ADP
erjee-9133	100	17	the	the	DET
erjee-9133	100	18	context	context	NOUN
erjee-9133	100	19	of	of	ADP
erjee-9133	100	20	customer	customer	NOUN
erjee-9133	100	21	service	service	NOUN
erjee-9133	100	22	in	in	ADP
erjee-9133	100	23	pt	pt	PROPN
erjee-9133	100	24	kai	kai	PROPN
erjee-9133	100	25	is	be	AUX
erjee-9133	100	26	projected	project	VERB
erjee-9133	100	27	to	to	PART
erjee-9133	100	28	assist	assist	VERB
erjee-9133	100	29	the	the	DET
erjee-9133	100	30	acceleration	acceleration	NOUN
erjee-9133	100	31	of	of	ADP
erjee-9133	100	32	human	human	ADJ
erjee-9133	100	33	resource	resource	NOUN
erjee-9133	100	34	development	development	NOUN
erjee-9133	100	35	program	program	NOUN
erjee-9133	100	36	in	in	ADP
erjee-9133	100	37	preparing	prepare	VERB
erjee-9133	100	38	for	for	ADP
erjee-9133	100	39	global	global	ADJ
erjee-9133	100	40	cooperation	cooperation	NOUN
erjee-9133	100	41	.	.	PUNCT
erjee-9133	101	1	esp	esp	PROPN
erjee-9133	101	2	serves	serve	VERB
erjee-9133	101	3	to	to	PART
erjee-9133	101	4	provide	provide	VERB
erjee-9133	101	5	pt	pt	PROPN
erjee-9133	101	6	kai	kai	PROPN
erjee-9133	101	7	employees	employee	NOUN
erjee-9133	101	8	with	with	ADP
erjee-9133	101	9	the	the	DET
erjee-9133	101	10	abilities	ability	NOUN
erjee-9133	101	11	required	require	VERB
erjee-9133	101	12	for	for	ADP
erjee-9133	101	13	engaging	engage	VERB
erjee-9133	101	14	in	in	ADP
erjee-9133	101	15	worldwide	worldwide	ADJ
erjee-9133	101	16	workplace	workplace	NOUN
erjee-9133	101	17	and	and	CCONJ
erjee-9133	101	18	professional	professional	ADJ
erjee-9133	101	19	discourse	discourse	NOUN
erjee-9133	101	20	.	.	PUNCT
erjee-9133	102	1	this	this	DET
erjee-9133	102	2	expansive	expansive	ADJ
erjee-9133	102	3	approach	approach	NOUN
erjee-9133	102	4	emphasizes	emphasize	VERB
erjee-9133	102	5	the	the	DET
erjee-9133	102	6	importance	importance	NOUN
erjee-9133	102	7	of	of	ADP
erjee-9133	102	8	esp	esp	ADJ
erjee-9133	102	9	in	in	ADP
erjee-9133	102	10	improving	improve	VERB
erjee-9133	102	11	not	not	PART
erjee-9133	102	12	only	only	ADV
erjee-9133	102	13	language	language	NOUN
erjee-9133	102	14	abilities	ability	NOUN
erjee-9133	102	15	but	but	CCONJ
erjee-9133	102	16	also	also	ADV
erjee-9133	102	17	global	global	ADJ
erjee-9133	102	18	communication	communication	NOUN
erjee-9133	102	19	competencies	competency	NOUN
erjee-9133	102	20	(	(	PUNCT
erjee-9133	102	21	zare	zare	PROPN
erjee-9133	102	22	&	&	CCONJ
erjee-9133	102	23	biria	biria	PROPN
erjee-9133	102	24	,	,	PUNCT
erjee-9133	102	25	2018	2018	NUM
erjee-9133	102	26	)	)	PUNCT
erjee-9133	102	27	.	.	PUNCT
erjee-9133	103	1	additionally	additionally	ADV
erjee-9133	103	2	,	,	PUNCT
erjee-9133	103	3	esp	esp	ADJ
erjee-9133	103	4	training	training	NOUN
erjee-9133	103	5	basically	basically	ADV
erjee-9133	103	6	is	be	AUX
erjee-9133	103	7	designed	design	VERB
erjee-9133	103	8	to	to	PART
erjee-9133	103	9	meet	meet	VERB
erjee-9133	103	10	specific	specific	ADJ
erjee-9133	103	11	needs	need	NOUN
erjee-9133	103	12	of	of	ADP
erjee-9133	103	13	the	the	DET
erjee-9133	103	14	learner	learner	NOUN
erjee-9133	103	15	(	(	PUNCT
erjee-9133	103	16	dou	dou	X
erjee-9133	103	17	et	et	PROPN
erjee-9133	103	18	al	al	PROPN
erjee-9133	103	19	.	.	PROPN
erjee-9133	103	20	,	,	PUNCT
erjee-9133	103	21	2023	2023	NUM
erjee-9133	103	22	;	;	PUNCT
erjee-9133	103	23	ekayati	ekayati	NOUN
erjee-9133	103	24	et	et	PROPN
erjee-9133	103	25	al	al	PROPN
erjee-9133	103	26	.	.	PROPN
erjee-9133	103	27	,	,	PUNCT
erjee-9133	103	28	2020	2020	NUM
erjee-9133	103	29	;	;	PUNCT
erjee-9133	103	30	nurpahmi	nurpahmi	ADJ
erjee-9133	103	31	,	,	PUNCT
erjee-9133	103	32	2016	2016	NUM
erjee-9133	103	33	;	;	PUNCT
erjee-9133	103	34	park	park	NOUN
erjee-9133	103	35	,	,	PUNCT
erjee-9133	103	36	2021	2021	NUM
erjee-9133	103	37	;	;	PUNCT
erjee-9133	103	38	salmaninodoushan	salmaninodoushan	NOUN
erjee-9133	103	39	,	,	PUNCT
erjee-9133	103	40	2020	2020	NUM
erjee-9133	103	41	)	)	PUNCT
erjee-9133	103	42	.	.	PUNCT
erjee-9133	104	1	english	english	PROPN
erjee-9133	104	2	for	for	ADP
erjee-9133	104	3	specific	specific	ADJ
erjee-9133	104	4	purposes	purpose	NOUN
erjee-9133	104	5	or	or	CCONJ
erjee-9133	104	6	esp	esp	ADV
erjee-9133	104	7	provides	provide	VERB
erjee-9133	104	8	learning	learn	VERB
erjee-9133	104	9	materials	material	NOUN
erjee-9133	104	10	related	relate	VERB
erjee-9133	104	11	to	to	ADP
erjee-9133	104	12	job	job	NOUN
erjee-9133	104	13	expertise	expertise	NOUN
erjee-9133	104	14	.	.	PUNCT
erjee-9133	105	1	hence	hence	ADV
erjee-9133	105	2	,	,	PUNCT
erjee-9133	105	3	the	the	DET
erjee-9133	105	4	researcher	researcher	NOUN
erjee-9133	105	5	decided	decide	VERB
erjee-9133	105	6	to	to	PART
erjee-9133	105	7	conduct	conduct	VERB
erjee-9133	105	8	the	the	DET
erjee-9133	105	9	research	research	NOUN
erjee-9133	105	10	in	in	ADP
erjee-9133	105	11	order	order	NOUN
erjee-9133	105	12	to	to	PART
erjee-9133	105	13	explore	explore	VERB
erjee-9133	105	14	the	the	DET
erjee-9133	105	15	need	need	NOUN
erjee-9133	105	16	for	for	ADP
erjee-9133	105	17	english	english	ADJ
erjee-9133	105	18	communication	communication	NOUN
erjee-9133	105	19	skills	skill	NOUN
erjee-9133	105	20	for	for	ADP
erjee-9133	105	21	customer	customer	NOUN
erjee-9133	105	22	service	service	NOUN
erjee-9133	105	23	at	at	ADP
erjee-9133	105	24	the	the	DET
erjee-9133	105	25	train	train	NOUN
erjee-9133	105	26	station	station	NOUN
erjee-9133	105	27	in	in	ADP
erjee-9133	105	28	indonesia	indonesia	PROPN
erjee-9133	105	29	railways	railway	NOUN
erjee-9133	105	30	company	company	NOUN
erjee-9133	105	31	.	.	PUNCT
erjee-9133	106	1	this	this	DET
erjee-9133	106	2	research	research	NOUN
erjee-9133	106	3	was	be	AUX
erjee-9133	106	4	projected	project	VERB
erjee-9133	106	5	to	to	PART
erjee-9133	106	6	shed	shed	VERB
erjee-9133	106	7	light	light	NOUN
erjee-9133	106	8	on	on	ADP
erjee-9133	106	9	the	the	DET
erjee-9133	106	10	design	design	NOUN
erjee-9133	106	11	of	of	ADP
erjee-9133	106	12	an	an	DET
erjee-9133	106	13	english	english	ADJ
erjee-9133	106	14	training	training	NOUN
erjee-9133	106	15	program	program	NOUN
erjee-9133	106	16	for	for	ADP
erjee-9133	106	17	the	the	DET
erjee-9133	106	18	employee	employee	NOUN
erjee-9133	106	19	.	.	PUNCT
erjee-9133	107	1	further	far	ADV
erjee-9133	107	2	,	,	PUNCT
erjee-9133	107	3	the	the	DET
erjee-9133	107	4	findings	finding	NOUN
erjee-9133	107	5	also	also	ADV
erjee-9133	107	6	provide	provide	VERB
erjee-9133	107	7	some	some	DET
erjee-9133	107	8	insights	insight	NOUN
erjee-9133	107	9	for	for	ADP
erjee-9133	107	10	esp	esp	ADJ
erjee-9133	107	11	teachers	teacher	NOUN
erjee-9133	107	12	or	or	CCONJ
erjee-9133	107	13	practitioners	practitioner	NOUN
erjee-9133	107	14	to	to	ADP
erjee-9133	107	15	budi	budi	PROPN
erjee-9133	107	16	candra	candra	PROPN
erjee-9133	107	17	&	&	CCONJ
erjee-9133	107	18	khoiriyah	khoiriyah	PROPN
erjee-9133	107	19	cultivating	cultivate	VERB
erjee-9133	107	20	english	english	ADJ
erjee-9133	107	21	proficiency	proficiency	NOUN
erjee-9133	107	22	for	for	ADP
erjee-9133	107	23	enhanced	enhanced	ADJ
erjee-9133	107	24	customer	customer	NOUN
erjee-9133	107	25	service	service	NOUN
erjee-9133	107	26	in	in	ADP
erjee-9133	107	27	indonesian	indonesian	ADJ
erjee-9133	107	28	railways	railway	NOUN
erjee-9133	107	29	:	:	PUNCT
erjee-9133	107	30	a	a	DET
erjee-9133	107	31	study	study	NOUN
erjee-9133	107	32	on	on	ADP
erjee-9133	107	33	vocational	vocational	ADJ
erjee-9133	107	34	training	training	NOUN
erjee-9133	107	35	needs	need	VERB
erjee-9133	107	36	400	400	NUM
erjee-9133	107	37	develop	develop	VERB
erjee-9133	107	38	the	the	DET
erjee-9133	107	39	learning	learn	VERB
erjee-9133	107	40	materials	material	NOUN
erjee-9133	107	41	and	and	CCONJ
erjee-9133	107	42	learning	learn	VERB
erjee-9133	107	43	program	program	NOUN
erjee-9133	107	44	for	for	ADP
erjee-9133	107	45	the	the	DET
erjee-9133	107	46	target	target	NOUN
erjee-9133	107	47	learners	learner	NOUN
erjee-9133	107	48	.	.	PUNCT
erjee-9133	108	1	all	all	ADV
erjee-9133	108	2	in	in	ADP
erjee-9133	108	3	all	all	PRON
erjee-9133	108	4	,	,	PUNCT
erjee-9133	108	5	three	three	NUM
erjee-9133	108	6	research	research	NOUN
erjee-9133	108	7	questions	question	NOUN
erjee-9133	108	8	were	be	AUX
erjee-9133	108	9	formulated	formulate	VERB
erjee-9133	108	10	as	as	SCONJ
erjee-9133	108	11	follows	follow	VERB
erjee-9133	108	12	:	:	PUNCT
erjee-9133	108	13	(	(	PUNCT
erjee-9133	108	14	1	1	X
erjee-9133	108	15	)	)	PUNCT
erjee-9133	108	16	how	how	SCONJ
erjee-9133	108	17	is	be	AUX
erjee-9133	108	18	the	the	DET
erjee-9133	108	19	customer	customer	NOUN
erjee-9133	108	20	services	service	NOUN
erjee-9133	108	21	’	'	PUNCT
erjee-9133	108	22	perception	perception	NOUN
erjee-9133	108	23	towards	towards	ADP
erjee-9133	108	24	their	their	PRON
erjee-9133	108	25	communication	communication	NOUN
erjee-9133	108	26	skills	skill	NOUN
erjee-9133	108	27	at	at	ADP
erjee-9133	108	28	work	work	NOUN
erjee-9133	108	29	?	?	PUNCT
erjee-9133	109	1	(	(	PUNCT
erjee-9133	109	2	2	2	X
erjee-9133	109	3	)	)	PUNCT
erjee-9133	109	4	why	why	SCONJ
erjee-9133	109	5	do	do	AUX
erjee-9133	109	6	the	the	DET
erjee-9133	109	7	customer	customer	NOUN
erjee-9133	109	8	service	service	NOUN
erjee-9133	109	9	employees	employee	NOUN
erjee-9133	109	10	want	want	VERB
erjee-9133	109	11	to	to	PART
erjee-9133	109	12	learn	learn	VERB
erjee-9133	109	13	english	english	PROPN
erjee-9133	109	14	?	?	PUNCT
erjee-9133	110	1	(	(	PUNCT
erjee-9133	110	2	3	3	X
erjee-9133	110	3	)	)	PUNCT
erjee-9133	110	4	what	what	PRON
erjee-9133	110	5	communication	communication	NOUN
erjee-9133	110	6	skills	skill	NOUN
erjee-9133	110	7	do	do	AUX
erjee-9133	110	8	the	the	DET
erjee-9133	110	9	customer	customer	NOUN
erjee-9133	110	10	service	service	NOUN
erjee-9133	110	11	employees	employee	NOUN
erjee-9133	110	12	want	want	VERB
erjee-9133	110	13	to	to	PART
erjee-9133	110	14	improve	improve	VERB
erjee-9133	110	15	?	?	PUNCT
erjee-9133	111	1	method	method	NOUN
erjee-9133	111	2	research	research	NOUN
erjee-9133	111	3	design	design	NOUN
erjee-9133	111	4	aims	aim	VERB
erjee-9133	111	5	to	to	PART
erjee-9133	111	6	create	create	VERB
erjee-9133	111	7	an	an	DET
erjee-9133	111	8	appropriate	appropriate	ADJ
erjee-9133	111	9	framework	framework	NOUN
erjee-9133	111	10	for	for	ADP
erjee-9133	111	11	a	a	DET
erjee-9133	111	12	study	study	NOUN
erjee-9133	111	13	(	(	PUNCT
erjee-9133	111	14	cohen	cohen	PROPN
erjee-9133	111	15	et	et	PROPN
erjee-9133	111	16	al	al	PROPN
erjee-9133	111	17	.	.	PROPN
erjee-9133	111	18	,	,	PUNCT
erjee-9133	111	19	2018	2018	NUM
erjee-9133	111	20	;	;	PUNCT
erjee-9133	111	21	tyas	tyas	PROPN
erjee-9133	111	22	&	&	CCONJ
erjee-9133	111	23	salwa	salwa	PROPN
erjee-9133	111	24	,	,	PUNCT
erjee-9133	111	25	2021	2021	NUM
erjee-9133	111	26	)	)	PUNCT
erjee-9133	111	27	.	.	PUNCT
erjee-9133	112	1	the	the	DET
erjee-9133	112	2	important	important	ADJ
erjee-9133	112	3	thing	thing	NOUN
erjee-9133	112	4	in	in	ADP
erjee-9133	112	5	research	research	NOUN
erjee-9133	112	6	design	design	NOUN
erjee-9133	112	7	is	be	AUX
erjee-9133	112	8	identifying	identify	VERB
erjee-9133	112	9	the	the	DET
erjee-9133	112	10	research	research	NOUN
erjee-9133	112	11	topic	topic	NOUN
erjee-9133	112	12	and	and	CCONJ
erjee-9133	112	13	formulating	formulate	VERB
erjee-9133	112	14	some	some	DET
erjee-9133	112	15	questions	question	NOUN
erjee-9133	112	16	(	(	PUNCT
erjee-9133	112	17	abutabenjeh	abutabenjeh	PROPN
erjee-9133	112	18	&	&	CCONJ
erjee-9133	112	19	jaradat	jaradat	PROPN
erjee-9133	112	20	,	,	PUNCT
erjee-9133	112	21	2018	2018	NUM
erjee-9133	112	22	)	)	PUNCT
erjee-9133	112	23	.	.	PUNCT
erjee-9133	113	1	this	this	DET
erjee-9133	113	2	study	study	NOUN
erjee-9133	113	3	employed	employ	VERB
erjee-9133	113	4	a	a	DET
erjee-9133	113	5	mix	mix	NOUN
erjee-9133	113	6	-	-	PUNCT
erjee-9133	113	7	method	method	NOUN
erjee-9133	113	8	to	to	PART
erjee-9133	113	9	explore	explore	VERB
erjee-9133	113	10	the	the	DET
erjee-9133	113	11	customer	customer	NOUN
erjee-9133	113	12	services	service	NOUN
erjee-9133	113	13	perception	perception	NOUN
erjee-9133	113	14	of	of	ADP
erjee-9133	113	15	their	their	PRON
erjee-9133	113	16	communication	communication	NOUN
erjee-9133	113	17	skills	skill	NOUN
erjee-9133	113	18	at	at	ADP
erjee-9133	113	19	work	work	NOUN
erjee-9133	113	20	,	,	PUNCT
erjee-9133	113	21	to	to	PART
erjee-9133	113	22	know	know	VERB
erjee-9133	113	23	why	why	SCONJ
erjee-9133	113	24	the	the	DET
erjee-9133	113	25	customer	customer	NOUN
erjee-9133	113	26	service	service	NOUN
erjee-9133	113	27	employees	employee	NOUN
erjee-9133	113	28	want	want	VERB
erjee-9133	113	29	to	to	PART
erjee-9133	113	30	learn	learn	VERB
erjee-9133	113	31	english	english	PROPN
erjee-9133	113	32	and	and	CCONJ
erjee-9133	113	33	to	to	PART
erjee-9133	113	34	highlight	highlight	VERB
erjee-9133	113	35	the	the	DET
erjee-9133	113	36	communication	communication	NOUN
erjee-9133	113	37	skills	skill	NOUN
erjee-9133	113	38	they	they	PRON
erjee-9133	113	39	want	want	VERB
erjee-9133	113	40	to	to	PART
erjee-9133	113	41	improve	improve	VERB
erjee-9133	113	42	.	.	PUNCT
erjee-9133	114	1	a	a	DET
erjee-9133	114	2	well	well	ADV
erjee-9133	114	3	-	-	PUNCT
erjee-9133	114	4	structured	structure	VERB
erjee-9133	114	5	mixedmethods	mixedmethod	NOUN
erjee-9133	114	6	needs	need	VERB
erjee-9133	114	7	analysis	analysis	NOUN
erjee-9133	114	8	can	can	AUX
erjee-9133	114	9	help	help	VERB
erjee-9133	114	10	to	to	PART
erjee-9133	114	11	improve	improve	VERB
erjee-9133	114	12	the	the	DET
erjee-9133	114	13	rigor	rigor	NOUN
erjee-9133	114	14	of	of	ADP
erjee-9133	114	15	course	course	NOUN
erjee-9133	114	16	design	design	NOUN
erjee-9133	114	17	,	,	PUNCT
erjee-9133	114	18	materials	material	NOUN
erjee-9133	114	19	development	development	NOUN
erjee-9133	114	20	,	,	PUNCT
erjee-9133	114	21	and	and	CCONJ
erjee-9133	114	22	curriculum	curriculum	NOUN
erjee-9133	114	23	and	and	CCONJ
erjee-9133	114	24	instruction	instruction	NOUN
erjee-9133	114	25	(	(	PUNCT
erjee-9133	114	26	park	park	NOUN
erjee-9133	114	27	,	,	PUNCT
erjee-9133	114	28	2021	2021	NUM
erjee-9133	114	29	)	)	PUNCT
erjee-9133	114	30	.	.	PUNCT
erjee-9133	115	1	this	this	DET
erjee-9133	115	2	research	research	NOUN
erjee-9133	115	3	was	be	AUX
erjee-9133	115	4	conducted	conduct	VERB
erjee-9133	115	5	at	at	ADP
erjee-9133	115	6	malang	malang	PROPN
erjee-9133	115	7	station	station	NOUN
erjee-9133	115	8	.	.	PUNCT
erjee-9133	116	1	the	the	DET
erjee-9133	116	2	subjects	subject	NOUN
erjee-9133	116	3	of	of	ADP
erjee-9133	116	4	the	the	DET
erjee-9133	116	5	research	research	NOUN
erjee-9133	116	6	were	be	AUX
erjee-9133	116	7	the	the	DET
erjee-9133	116	8	employees	employee	NOUN
erjee-9133	116	9	of	of	ADP
erjee-9133	116	10	pt.kai	pt.kai	PROPN
erjee-9133	116	11	indonesia	indonesia	PROPN
erjee-9133	116	12	(	(	PUNCT
erjee-9133	116	13	the	the	DET
erjee-9133	116	14	indonesian	indonesian	ADJ
erjee-9133	116	15	railways	railway	NOUN
erjee-9133	116	16	company	company	NOUN
erjee-9133	116	17	)	)	PUNCT
erjee-9133	116	18	,	,	PUNCT
erjee-9133	116	19	especially	especially	ADV
erjee-9133	116	20	the	the	DET
erjee-9133	116	21	customer	customer	NOUN
erjee-9133	116	22	service	service	NOUN
erjee-9133	116	23	.	.	PUNCT
erjee-9133	117	1	this	this	DET
erjee-9133	117	2	research	research	NOUN
erjee-9133	117	3	setting	set	VERB
erjee-9133	117	4	was	be	AUX
erjee-9133	117	5	purposefully	purposefully	ADV
erjee-9133	117	6	chosen	choose	VERB
erjee-9133	117	7	as	as	ADP
erjee-9133	117	8	the	the	DET
erjee-9133	117	9	result	result	NOUN
erjee-9133	117	10	of	of	ADP
erjee-9133	117	11	preliminary	preliminary	ADJ
erjee-9133	117	12	interview	interview	NOUN
erjee-9133	117	13	with	with	ADP
erjee-9133	117	14	the	the	DET
erjee-9133	117	15	head	head	NOUN
erjee-9133	117	16	of	of	ADP
erjee-9133	117	17	the	the	DET
erjee-9133	117	18	office	office	NOUN
erjee-9133	117	19	pt	pt	X
erjee-9133	117	20	kai	kai	PROPN
erjee-9133	117	21	in	in	ADP
erjee-9133	117	22	malang	malang	PROPN
erjee-9133	117	23	.	.	PUNCT
erjee-9133	118	1	the	the	DET
erjee-9133	118	2	preliminary	preliminary	ADJ
erjee-9133	118	3	data	datum	NOUN
erjee-9133	118	4	yielded	yield	VERB
erjee-9133	118	5	the	the	DET
erjee-9133	118	6	importance	importance	NOUN
erjee-9133	118	7	of	of	ADP
erjee-9133	118	8	english	english	ADJ
erjee-9133	118	9	training	training	NOUN
erjee-9133	118	10	for	for	ADP
erjee-9133	118	11	the	the	DET
erjee-9133	118	12	employees	employee	NOUN
erjee-9133	118	13	.	.	PUNCT
erjee-9133	119	1	there	there	PRON
erjee-9133	119	2	are	be	VERB
erjee-9133	119	3	thirteen	thirteen	NUM
erjee-9133	119	4	employees	employee	NOUN
erjee-9133	119	5	in	in	ADP
erjee-9133	119	6	customer	customer	NOUN
erjee-9133	119	7	service	service	NOUN
erjee-9133	119	8	on	on	ADP
erjee-9133	119	9	station	station	NOUN
erjee-9133	119	10	at	at	ADP
erjee-9133	119	11	malang	malang	PROPN
erjee-9133	119	12	station	station	NOUN
erjee-9133	119	13	.	.	PUNCT
erjee-9133	120	1	the	the	DET
erjee-9133	120	2	consideration	consideration	NOUN
erjee-9133	120	3	for	for	ADP
erjee-9133	120	4	choosing	choose	VERB
erjee-9133	120	5	this	this	DET
erjee-9133	120	6	subject	subject	NOUN
erjee-9133	120	7	is	be	AUX
erjee-9133	120	8	because	because	SCONJ
erjee-9133	120	9	the	the	DET
erjee-9133	120	10	employees	employee	NOUN
erjee-9133	120	11	must	must	AUX
erjee-9133	120	12	have	have	VERB
erjee-9133	120	13	good	good	ADJ
erjee-9133	120	14	english	english	ADJ
erjee-9133	120	15	skills	skill	NOUN
erjee-9133	120	16	as	as	SCONJ
erjee-9133	120	17	it	it	PRON
erjee-9133	120	18	is	be	AUX
erjee-9133	120	19	demanded	demand	VERB
erjee-9133	120	20	for	for	ADP
erjee-9133	120	21	their	their	PRON
erjee-9133	120	22	excellent	excellent	ADJ
erjee-9133	120	23	service	service	NOUN
erjee-9133	120	24	to	to	ADP
erjee-9133	120	25	the	the	DET
erjee-9133	120	26	foreigners	foreigner	NOUN
erjee-9133	120	27	.	.	PUNCT
erjee-9133	121	1	based	base	VERB
erjee-9133	121	2	on	on	ADP
erjee-9133	121	3	the	the	DET
erjee-9133	121	4	preliminary	preliminary	ADJ
erjee-9133	121	5	interview	interview	NOUN
erjee-9133	121	6	,	,	PUNCT
erjee-9133	121	7	the	the	DET
erjee-9133	121	8	customer	customer	NOUN
erjee-9133	121	9	services	service	NOUN
erjee-9133	121	10	still	still	ADV
erjee-9133	121	11	encountered	encounter	VERB
erjee-9133	121	12	some	some	DET
erjee-9133	121	13	difficulties	difficulty	NOUN
erjee-9133	121	14	in	in	ADP
erjee-9133	121	15	speaking	speak	VERB
erjee-9133	121	16	with	with	ADP
erjee-9133	121	17	their	their	PRON
erjee-9133	121	18	foreign	foreign	ADJ
erjee-9133	121	19	customers	customer	NOUN
erjee-9133	121	20	.	.	PUNCT
erjee-9133	122	1	further	far	ADV
erjee-9133	122	2	,	,	PUNCT
erjee-9133	122	3	they	they	PRON
erjee-9133	122	4	also	also	ADV
erjee-9133	122	5	were	be	AUX
erjee-9133	122	6	eagerly	eagerly	ADV
erjee-9133	122	7	motivated	motivated	ADJ
erjee-9133	122	8	to	to	PART
erjee-9133	122	9	join	join	VERB
erjee-9133	122	10	some	some	DET
erjee-9133	122	11	english	english	ADJ
erjee-9133	122	12	training	training	NOUN
erjee-9133	122	13	programs	program	NOUN
erjee-9133	122	14	to	to	PART
erjee-9133	122	15	improve	improve	VERB
erjee-9133	122	16	their	their	PRON
erjee-9133	122	17	english	english	ADJ
erjee-9133	122	18	skills	skill	NOUN
erjee-9133	122	19	,	,	PUNCT
erjee-9133	122	20	to	to	PART
erjee-9133	122	21	be	be	AUX
erjee-9133	122	22	specific	specific	ADJ
erjee-9133	122	23	for	for	ADP
erjee-9133	122	24	communication	communication	NOUN
erjee-9133	122	25	skills	skill	NOUN
erjee-9133	122	26	with	with	ADP
erjee-9133	122	27	the	the	DET
erjee-9133	122	28	customers	customer	NOUN
erjee-9133	122	29	.	.	PUNCT
erjee-9133	123	1	in	in	ADP
erjee-9133	123	2	order	order	NOUN
erjee-9133	123	3	to	to	PART
erjee-9133	123	4	collect	collect	VERB
erjee-9133	123	5	the	the	DET
erjee-9133	123	6	data	datum	NOUN
erjee-9133	123	7	,	,	PUNCT
erjee-9133	123	8	a	a	DET
erjee-9133	123	9	survey	survey	NOUN
erjee-9133	123	10	using	use	VERB
erjee-9133	123	11	questionnaire	questionnaire	NOUN
erjee-9133	123	12	was	be	AUX
erjee-9133	123	13	administrated	administrated	AUX
erjee-9133	123	14	followed	follow	VERB
erjee-9133	123	15	by	by	ADP
erjee-9133	123	16	conducting	conduct	VERB
erjee-9133	123	17	in	in	ADP
erjee-9133	123	18	-	-	PUNCT
erjee-9133	123	19	depth	depth	NOUN
erjee-9133	123	20	interview	interview	NOUN
erjee-9133	123	21	.	.	PUNCT
erjee-9133	124	1	in	in	ADP
erjee-9133	124	2	a	a	DET
erjee-9133	124	3	need	need	NOUN
erjee-9133	124	4	analysis	analysis	NOUN
erjee-9133	124	5	,	,	PUNCT
erjee-9133	124	6	a	a	DET
erjee-9133	124	7	survey	survey	NOUN
erjee-9133	124	8	is	be	AUX
erjee-9133	124	9	commonly	commonly	ADV
erjee-9133	124	10	used	use	VERB
erjee-9133	124	11	to	to	PART
erjee-9133	124	12	determine	determine	VERB
erjee-9133	124	13	which	which	DET
erjee-9133	124	14	target	target	NOUN
erjee-9133	124	15	conditions	condition	NOUN
erjee-9133	124	16	the	the	DET
erjee-9133	124	17	target	target	NOUN
erjee-9133	124	18	language	language	NOUN
erjee-9133	124	19	will	will	AUX
erjee-9133	124	20	require	require	VERB
erjee-9133	124	21	in	in	ADP
erjee-9133	124	22	order	order	NOUN
erjee-9133	124	23	to	to	PART
erjee-9133	124	24	effectively	effectively	ADV
erjee-9133	124	25	design	design	VERB
erjee-9133	124	26	the	the	DET
erjee-9133	124	27	learning	learning	NOUN
erjee-9133	124	28	materials	material	NOUN
erjee-9133	124	29	and	and	CCONJ
erjee-9133	124	30	the	the	DET
erjee-9133	124	31	learning	learning	NOUN
erjee-9133	124	32	process	process	NOUN
erjee-9133	124	33	as	as	ADV
erjee-9133	124	34	well	well	ADV
erjee-9133	124	35	(	(	PUNCT
erjee-9133	124	36	sönmez	sönmez	NOUN
erjee-9133	124	37	,	,	PUNCT
erjee-9133	124	38	2019	2019	NUM
erjee-9133	124	39	)	)	PUNCT
erjee-9133	124	40	.	.	PUNCT
erjee-9133	125	1	in	in	ADP
erjee-9133	125	2	this	this	DET
erjee-9133	125	3	research	research	NOUN
erjee-9133	125	4	,	,	PUNCT
erjee-9133	125	5	the	the	DET
erjee-9133	125	6	researcher	researcher	NOUN
erjee-9133	125	7	used	use	VERB
erjee-9133	125	8	a	a	DET
erjee-9133	125	9	questionnaire	questionnaire	NOUN
erjee-9133	125	10	adapted	adapt	VERB
erjee-9133	125	11	from	from	ADP
erjee-9133	125	12	srisawat	srisawat	PROPN
erjee-9133	125	13	(	(	PUNCT
erjee-9133	125	14	2015	2015	NUM
erjee-9133	125	15	)	)	PUNCT
erjee-9133	125	16	since	since	SCONJ
erjee-9133	125	17	the	the	DET
erjee-9133	125	18	questionnaire	questionnaire	NOUN
erjee-9133	125	19	has	have	VERB
erjee-9133	125	20	high	high	ADJ
erjee-9133	125	21	level	level	NOUN
erjee-9133	125	22	of	of	ADP
erjee-9133	125	23	validity	validity	NOUN
erjee-9133	125	24	.	.	PUNCT
erjee-9133	126	1	the	the	DET
erjee-9133	126	2	questionnaire	questionnaire	NOUN
erjee-9133	126	3	was	be	AUX
erjee-9133	126	4	divided	divide	VERB
erjee-9133	126	5	into	into	ADP
erjee-9133	126	6	four	four	NUM
erjee-9133	126	7	parts	part	NOUN
erjee-9133	126	8	as	as	SCONJ
erjee-9133	126	9	follows	follow	VERB
erjee-9133	126	10	:	:	PUNCT
erjee-9133	127	1	demographic	demographic	ADJ
erjee-9133	127	2	information	information	NOUN
erjee-9133	127	3	,	,	PUNCT
erjee-9133	127	4	selfassessment	selfassessment	NOUN
erjee-9133	127	5	on	on	ADP
erjee-9133	127	6	english	english	ADJ
erjee-9133	127	7	communication	communication	NOUN
erjee-9133	127	8	skills	skill	NOUN
erjee-9133	127	9	at	at	ADP
erjee-9133	127	10	work	work	NOUN
erjee-9133	127	11	(	(	PUNCT
erjee-9133	127	12	fifteen	fifteen	NUM
erjee-9133	127	13	close	close	ADV
erjee-9133	127	14	-	-	PUNCT
erjee-9133	127	15	ended	end	VERB
erjee-9133	127	16	questions	question	NOUN
erjee-9133	127	17	)	)	PUNCT
erjee-9133	127	18	,	,	PUNCT
erjee-9133	127	19	employees	employee	NOUN
erjee-9133	127	20	'	'	PART
erjee-9133	127	21	perception	perception	NOUN
erjee-9133	127	22	toward	toward	ADP
erjee-9133	127	23	the	the	DET
erjee-9133	127	24	importance	importance	NOUN
erjee-9133	127	25	of	of	ADP
erjee-9133	127	26	english	english	ADJ
erjee-9133	127	27	communication	communication	NOUN
erjee-9133	127	28	skills	skill	NOUN
erjee-9133	127	29	at	at	ADP
erjee-9133	127	30	work	work	NOUN
erjee-9133	127	31	(	(	PUNCT
erjee-9133	127	32	four	four	NUM
erjee-9133	127	33	close	close	ADV
erjee-9133	127	34	-	-	PUNCT
erjee-9133	127	35	ended	end	VERB
erjee-9133	127	36	questions	question	NOUN
erjee-9133	127	37	)	)	PUNCT
erjee-9133	127	38	,	,	PUNCT
erjee-9133	127	39	and	and	CCONJ
erjee-9133	127	40	the	the	DET
erjee-9133	127	41	need	need	NOUN
erjee-9133	127	42	for	for	ADP
erjee-9133	127	43	improving	improve	VERB
erjee-9133	127	44	english	english	ADJ
erjee-9133	127	45	communication	communication	NOUN
erjee-9133	127	46	skills	skill	NOUN
erjee-9133	127	47	and	and	CCONJ
erjee-9133	127	48	training	training	NOUN
erjee-9133	127	49	preference	preference	NOUN
erjee-9133	127	50	(	(	PUNCT
erjee-9133	127	51	twenty	twenty	NUM
erjee-9133	127	52	-	-	PUNCT
erjee-9133	127	53	two	two	NUM
erjee-9133	127	54	close	close	ADV
erjee-9133	127	55	-	-	PUNCT
erjee-9133	127	56	ended	end	VERB
erjee-9133	127	57	questions	question	NOUN
erjee-9133	127	58	and	and	CCONJ
erjee-9133	127	59	1	1	NUM
erjee-9133	127	60	openended	openende	VERB
erjee-9133	127	61	question	question	NOUN
erjee-9133	127	62	)	)	PUNCT
erjee-9133	127	63	.	.	PUNCT
erjee-9133	128	1	further	far	ADV
erjee-9133	128	2	,	,	PUNCT
erjee-9133	128	3	some	some	DET
erjee-9133	128	4	participants	participant	NOUN
erjee-9133	128	5	of	of	ADP
erjee-9133	128	6	this	this	DET
erjee-9133	128	7	research	research	NOUN
erjee-9133	128	8	were	be	AUX
erjee-9133	128	9	asked	ask	VERB
erjee-9133	128	10	to	to	PART
erjee-9133	128	11	join	join	VERB
erjee-9133	128	12	in	in	ADP
erjee-9133	128	13	-	-	PUNCT
erjee-9133	128	14	depth	depth	NOUN
erjee-9133	128	15	interviews	interview	NOUN
erjee-9133	128	16	to	to	PART
erjee-9133	128	17	follow	follow	VERB
erjee-9133	128	18	-	-	PUNCT
erjee-9133	128	19	up	up	ADP
erjee-9133	128	20	their	their	PRON
erjee-9133	128	21	questionnaire	questionnaire	NOUN
erjee-9133	128	22	responses	response	NOUN
erjee-9133	128	23	to	to	PART
erjee-9133	128	24	gain	gain	VERB
erjee-9133	128	25	more	more	ADV
erjee-9133	128	26	detailed	detailed	ADJ
erjee-9133	128	27	information	information	NOUN
erjee-9133	128	28	.	.	PUNCT
erjee-9133	129	1	a	a	DET
erjee-9133	129	2	well	well	ADV
erjee-9133	129	3	-	-	PUNCT
erjee-9133	129	4	planned	plan	VERB
erjee-9133	129	5	interview	interview	NOUN
erjee-9133	129	6	method	method	NOUN
erjee-9133	129	7	can	can	AUX
erjee-9133	129	8	offer	offer	VERB
erjee-9133	129	9	a	a	DET
erjee-9133	129	10	wealthy	wealthy	ADJ
erjee-9133	129	11	set	set	NOUN
erjee-9133	129	12	of	of	ADP
erjee-9133	129	13	data	datum	NOUN
erjee-9133	129	14	(	(	PUNCT
erjee-9133	129	15	qu	qu	PROPN
erjee-9133	129	16	&	&	CCONJ
erjee-9133	129	17	dumay	dumay	PROPN
erjee-9133	129	18	,	,	PUNCT
erjee-9133	129	19	2011	2011	NUM
erjee-9133	129	20	)	)	PUNCT
erjee-9133	129	21	.	.	PUNCT
erjee-9133	130	1	the	the	DET
erjee-9133	130	2	result	result	NOUN
erjee-9133	130	3	of	of	ADP
erjee-9133	130	4	need	need	VERB
erjee-9133	130	5	analysis	analysis	NOUN
erjee-9133	130	6	then	then	ADV
erjee-9133	130	7	analyzed	analyze	VERB
erjee-9133	130	8	based	base	VERB
erjee-9133	130	9	on	on	ADP
erjee-9133	130	10	the	the	DET
erjee-9133	130	11	following	follow	VERB
erjee-9133	130	12	procedures	procedure	NOUN
erjee-9133	130	13	:	:	PUNCT
erjee-9133	130	14	first	first	ADV
erjee-9133	130	15	,	,	PUNCT
erjee-9133	130	16	the	the	DET
erjee-9133	130	17	result	result	NOUN
erjee-9133	130	18	of	of	ADP
erjee-9133	130	19	questionnaire	questionnaire	NOUN
erjee-9133	130	20	,	,	PUNCT
erjee-9133	130	21	the	the	DET
erjee-9133	130	22	quantitative	quantitative	ADJ
erjee-9133	130	23	data	data	NOUN
erjee-9133	130	24	,	,	PUNCT
erjee-9133	130	25	was	be	AUX
erjee-9133	130	26	tabulated	tabulate	VERB
erjee-9133	130	27	using	use	VERB
erjee-9133	130	28	the	the	DET
erjee-9133	130	29	percentage	percentage	NOUN
erjee-9133	130	30	in	in	ADP
erjee-9133	130	31	each	each	DET
erjee-9133	130	32	questionnaire	questionnaire	NOUN
erjee-9133	130	33	to	to	PART
erjee-9133	130	34	draw	draw	VERB
erjee-9133	130	35	the	the	DET
erjee-9133	130	36	english	english	ADJ
erjee-9133	130	37	current	current	ADJ
erjee-9133	130	38	need	need	NOUN
erjee-9133	130	39	of	of	ADP
erjee-9133	130	40	the	the	DET
erjee-9133	130	41	employee	employee	NOUN
erjee-9133	130	42	.	.	PUNCT
erjee-9133	131	1	meanwhile	meanwhile	ADV
erjee-9133	131	2	,	,	PUNCT
erjee-9133	131	3	the	the	DET
erjee-9133	131	4	result	result	NOUN
erjee-9133	131	5	of	of	ADP
erjee-9133	131	6	the	the	DET
erjee-9133	131	7	interview	interview	NOUN
erjee-9133	131	8	,	,	PUNCT
erjee-9133	131	9	the	the	DET
erjee-9133	131	10	qualitative	qualitative	ADJ
erjee-9133	131	11	data	datum	NOUN
erjee-9133	131	12	,	,	PUNCT
erjee-9133	131	13	serves	serve	VERB
erjee-9133	131	14	as	as	ADP
erjee-9133	131	15	complement	complement	NOUN
erjee-9133	131	16	to	to	ADP
erjee-9133	131	17	the	the	DET
erjee-9133	131	18	primary	primary	ADJ
erjee-9133	131	19	data	datum	NOUN
erjee-9133	131	20	from	from	ADP
erjee-9133	131	21	the	the	DET
erjee-9133	131	22	questionnaire	questionnaire	NOUN
erjee-9133	131	23	.	.	PUNCT
erjee-9133	132	1	in	in	ADP
erjee-9133	132	2	a	a	DET
erjee-9133	132	3	nutshell	nutshell	NOUN
erjee-9133	132	4	,	,	PUNCT
erjee-9133	132	5	the	the	DET
erjee-9133	132	6	result	result	NOUN
erjee-9133	132	7	of	of	ADP
erjee-9133	132	8	the	the	DET
erjee-9133	132	9	survey	survey	NOUN
erjee-9133	132	10	and	and	CCONJ
erjee-9133	132	11	interview	interview	NOUN
erjee-9133	132	12	then	then	ADV
erjee-9133	132	13	were	be	AUX
erjee-9133	132	14	triangulated	triangulate	VERB
erjee-9133	132	15	and	and	CCONJ
erjee-9133	132	16	analyzed	analyze	VERB
erjee-9133	132	17	descriptively	descriptively	ADV
erjee-9133	132	18	.	.	PUNCT
erjee-9133	133	1	results	result	NOUN
erjee-9133	133	2	and	and	CCONJ
erjee-9133	133	3	discussion	discussion	VERB
erjee-9133	133	4	the	the	DET
erjee-9133	133	5	perception	perception	NOUN
erjee-9133	133	6	of	of	ADP
erjee-9133	133	7	the	the	DET
erjee-9133	133	8	customer	customer	NOUN
erjee-9133	133	9	service	service	NOUN
erjee-9133	133	10	on	on	ADP
erjee-9133	133	11	station	station	NOUN
erjee-9133	133	12	towards	towards	ADP
erjee-9133	133	13	their	their	PRON
erjee-9133	133	14	communication	communication	NOUN
erjee-9133	133	15	skills	skill	NOUN
erjee-9133	133	16	at	at	ADP
erjee-9133	133	17	work	work	NOUN
erjee-9133	133	18	the	the	DET
erjee-9133	133	19	result	result	NOUN
erjee-9133	133	20	of	of	ADP
erjee-9133	133	21	the	the	DET
erjee-9133	133	22	research	research	NOUN
erjee-9133	133	23	regarding	regard	VERB
erjee-9133	133	24	the	the	DET
erjee-9133	133	25	perception	perception	NOUN
erjee-9133	133	26	and	and	CCONJ
erjee-9133	133	27	self	self	NOUN
erjee-9133	133	28	-	-	PUNCT
erjee-9133	133	29	assessment	assessment	NOUN
erjee-9133	133	30	of	of	ADP
erjee-9133	133	31	the	the	DET
erjee-9133	133	32	customer	customer	NOUN
erjee-9133	133	33	service	service	NOUN
erjee-9133	133	34	on	on	ADP
erjee-9133	133	35	station	station	NOUN
erjee-9133	133	36	towards	towards	ADP
erjee-9133	133	37	their	their	PRON
erjee-9133	133	38	communication	communication	NOUN
erjee-9133	133	39	skills	skill	NOUN
erjee-9133	133	40	at	at	ADP
erjee-9133	133	41	work	work	NOUN
erjee-9133	133	42	can	can	AUX
erjee-9133	133	43	be	be	AUX
erjee-9133	133	44	seen	see	VERB
erjee-9133	133	45	in	in	ADP
erjee-9133	133	46	the	the	DET
erjee-9133	133	47	following	follow	VERB
erjee-9133	133	48	figure	figure	NOUN
erjee-9133	133	49	.	.	PUNCT
erjee-9133	134	1	figure	figure	NOUN
erjee-9133	134	2	1	1	NUM
erjee-9133	134	3	.	.	PUNCT
erjee-9133	135	1	the	the	DET
erjee-9133	135	2	frequency	frequency	NOUN
erjee-9133	135	3	of	of	ADP
erjee-9133	135	4	using	use	VERB
erjee-9133	135	5	english	english	PROPN
erjee-9133	135	6	during	during	ADP
erjee-9133	135	7	working	work	VERB
erjee-9133	135	8	time	time	NOUN
erjee-9133	135	9	from	from	ADP
erjee-9133	135	10	figure	figure	NOUN
erjee-9133	135	11	1	1	NUM
erjee-9133	135	12	,	,	PUNCT
erjee-9133	135	13	it	it	PRON
erjee-9133	135	14	can	can	AUX
erjee-9133	135	15	be	be	AUX
erjee-9133	135	16	seen	see	VERB
erjee-9133	135	17	that	that	SCONJ
erjee-9133	135	18	the	the	DET
erjee-9133	135	19	most	most	ADJ
erjee-9133	135	20	of	of	ADP
erjee-9133	135	21	the	the	DET
erjee-9133	135	22	participants	participant	NOUN
erjee-9133	135	23	(	(	PUNCT
erjee-9133	135	24	7	7	NUM
erjee-9133	135	25	out	out	ADP
erjee-9133	135	26	of	of	ADP
erjee-9133	135	27	13	13	NUM
erjee-9133	135	28	participants	participant	NOUN
erjee-9133	135	29	)	)	PUNCT
erjee-9133	135	30	or	or	CCONJ
erjee-9133	135	31	53,8	53,8	NUM
erjee-9133	135	32	%	%	NOUN
erjee-9133	135	33	of	of	ADP
erjee-9133	135	34	the	the	DET
erjee-9133	135	35	participants	participant	NOUN
erjee-9133	135	36	sometimes	sometimes	ADV
erjee-9133	135	37	use	use	VERB
erjee-9133	135	38	english	english	PROPN
erjee-9133	135	39	during	during	ADP
erjee-9133	135	40	their	their	PRON
erjee-9133	135	41	working	working	NOUN
erjee-9133	135	42	time	time	NOUN
erjee-9133	135	43	.	.	PUNCT
erjee-9133	136	1	the	the	DET
erjee-9133	136	2	other	other	ADJ
erjee-9133	136	3	results	result	NOUN
erjee-9133	136	4	show	show	VERB
erjee-9133	136	5	that	that	SCONJ
erjee-9133	136	6	2	2	NUM
erjee-9133	136	7	out	out	ADP
erjee-9133	136	8	of	of	ADP
erjee-9133	136	9	13	13	NUM
erjee-9133	136	10	participants	participant	NOUN
erjee-9133	136	11	or	or	CCONJ
erjee-9133	136	12	15,4	15,4	NUM
erjee-9133	136	13	%	%	NOUN
erjee-9133	136	14	of	of	ADP
erjee-9133	136	15	the	the	DET
erjee-9133	136	16	participants	participant	NOUN
erjee-9133	136	17	always	always	ADV
erjee-9133	136	18	use	use	VERB
erjee-9133	136	19	english	english	PROPN
erjee-9133	136	20	during	during	ADP
erjee-9133	136	21	their	their	PRON
erjee-9133	136	22	working	working	NOUN
erjee-9133	136	23	time	time	NOUN
erjee-9133	136	24	,	,	PUNCT
erjee-9133	136	25	followed	follow	VERB
erjee-9133	136	26	by	by	ADP
erjee-9133	136	27	two	two	NUM
erjee-9133	136	28	other	other	ADJ
erjee-9133	136	29	same	same	ADJ
erjee-9133	136	30	results	result	NOUN
erjee-9133	136	31	that	that	SCONJ
erjee-9133	136	32	2	2	NUM
erjee-9133	136	33	out	out	ADP
erjee-9133	136	34	of	of	ADP
erjee-9133	136	35	13	13	NUM
erjee-9133	136	36	participants	participant	NOUN
erjee-9133	136	37	or	or	CCONJ
erjee-9133	136	38	15,4	15,4	NUM
erjee-9133	136	39	%	%	NOUN
erjee-9133	136	40	of	of	ADP
erjee-9133	136	41	the	the	DET
erjee-9133	136	42	participants	participant	NOUN
erjee-9133	136	43	frequently	frequently	ADV
erjee-9133	136	44	always	always	ADV
erjee-9133	136	45	:	:	PUNCT
erjee-9133	136	46	15.4	15.4	NUM
erjee-9133	136	47	%	%	NOUN
erjee-9133	136	48	frequently	frequently	ADV
erjee-9133	136	49	:	:	PUNCT
erjee-9133	136	50	…	…	PUNCT
erjee-9133	136	51	sometimes	sometimes	ADV
erjee-9133	136	52	53,8	53,8	NUM
erjee-9133	136	53	%	%	NOUN
erjee-9133	136	54	rarely	rarely	ADV
erjee-9133	136	55	:	:	PUNCT
erjee-9133	136	56	15.4	15.4	NUM
erjee-9133	136	57	%	%	NOUN
erjee-9133	136	58	never	never	ADV
erjee-9133	136	59	:	:	PUNCT
erjee-9133	136	60	0	0	NUM
erjee-9133	136	61	%	%	NOUN
erjee-9133	136	62	always	always	ADV
erjee-9133	136	63	frequently	frequently	ADV
erjee-9133	136	64	sometimes	sometimes	ADV
erjee-9133	136	65	rarely	rarely	ADV
erjee-9133	136	66	never	never	ADV
erjee-9133	136	67	english	english	ADJ
erjee-9133	136	68	review	review	NOUN
erjee-9133	136	69	:	:	PUNCT
erjee-9133	136	70	journal	journal	NOUN
erjee-9133	136	71	of	of	ADP
erjee-9133	136	72	english	english	ADJ
erjee-9133	136	73	education	education	PROPN
erjee-9133	136	74	p	p	PROPN
erjee-9133	136	75	-	-	PUNCT
erjee-9133	136	76	issn	issn	PROPN
erjee-9133	136	77	2301	2301	NUM
erjee-9133	136	78	-	-	SYM
erjee-9133	136	79	7554	7554	NUM
erjee-9133	136	80	,	,	PUNCT
erjee-9133	136	81	e	e	X
erjee-9133	136	82	-	-	PUNCT
erjee-9133	136	83	issn	issn	VERB
erjee-9133	136	84	2541	2541	NUM
erjee-9133	136	85	-	-	SYM
erjee-9133	136	86	3643	3643	NUM
erjee-9133	136	87	volume	volume	NOUN
erjee-9133	136	88	12	12	NUM
erjee-9133	136	89	,	,	PUNCT
erjee-9133	136	90	issue	issue	NOUN
erjee-9133	136	91	1	1	NUM
erjee-9133	136	92	,	,	PUNCT
erjee-9133	136	93	february	february	PROPN
erjee-9133	136	94	2024	2024	NUM
erjee-9133	136	95	https://journal.uniku.ac.id/index.php/erjee	https://journal.uniku.ac.id/index.php/erjee	PROPN
erjee-9133	136	96	401	401	NUM
erjee-9133	136	97	and	and	CCONJ
erjee-9133	136	98	also	also	ADV
erjee-9133	136	99	rarely	rarely	ADV
erjee-9133	136	100	use	use	VERB
erjee-9133	136	101	english	english	PROPN
erjee-9133	136	102	during	during	ADP
erjee-9133	136	103	their	their	PRON
erjee-9133	136	104	working	working	NOUN
erjee-9133	136	105	time	time	NOUN
erjee-9133	136	106	.	.	PUNCT
erjee-9133	137	1	as	as	ADP
erjee-9133	137	2	a	a	DET
erjee-9133	137	3	result	result	NOUN
erjee-9133	137	4	,	,	PUNCT
erjee-9133	137	5	it	it	PRON
erjee-9133	137	6	can	can	AUX
erjee-9133	137	7	be	be	AUX
erjee-9133	137	8	concluded	conclude	VERB
erjee-9133	137	9	that	that	SCONJ
erjee-9133	137	10	the	the	DET
erjee-9133	137	11	customer	customer	NOUN
erjee-9133	137	12	service	service	NOUN
erjee-9133	137	13	employees	employee	NOUN
erjee-9133	137	14	on	on	ADP
erjee-9133	137	15	station	station	NOUN
erjee-9133	137	16	do	do	AUX
erjee-9133	137	17	not	not	PART
erjee-9133	137	18	use	use	VERB
erjee-9133	137	19	or	or	CCONJ
erjee-9133	137	20	practice	practice	VERB
erjee-9133	137	21	their	their	PRON
erjee-9133	137	22	english	english	NOUN
erjee-9133	137	23	frequently	frequently	ADV
erjee-9133	137	24	.	.	PUNCT
erjee-9133	138	1	although	although	SCONJ
erjee-9133	138	2	the	the	DET
erjee-9133	138	3	majority	majority	NOUN
erjee-9133	138	4	of	of	ADP
erjee-9133	138	5	the	the	DET
erjee-9133	138	6	respondents	respondent	NOUN
erjee-9133	138	7	felt	feel	VERB
erjee-9133	138	8	that	that	SCONJ
erjee-9133	138	9	they	they	PRON
erjee-9133	138	10	did	do	AUX
erjee-9133	138	11	not	not	PART
erjee-9133	138	12	use	use	VERB
erjee-9133	138	13	their	their	PRON
erjee-9133	138	14	english	english	NOUN
erjee-9133	138	15	very	very	ADV
erjee-9133	138	16	often	often	ADV
erjee-9133	138	17	,	,	PUNCT
erjee-9133	138	18	they	they	PRON
erjee-9133	138	19	wanted	want	VERB
erjee-9133	138	20	to	to	PART
erjee-9133	138	21	improve	improve	VERB
erjee-9133	138	22	their	their	PRON
erjee-9133	138	23	english	english	PROPN
erjee-9133	138	24	as	as	SCONJ
erjee-9133	138	25	the	the	DET
erjee-9133	138	26	following	following	ADJ
erjee-9133	138	27	result	result	NOUN
erjee-9133	138	28	supported	support	VERB
erjee-9133	138	29	it	it	PRON
erjee-9133	138	30	.	.	PUNCT
erjee-9133	139	1	figure	figure	NOUN
erjee-9133	139	2	2	2	NUM
erjee-9133	139	3	.	.	PUNCT
erjee-9133	140	1	the	the	DET
erjee-9133	140	2	employees	employee	NOUN
erjee-9133	140	3	’	’	PART
erjee-9133	140	4	self	self	NOUN
erjee-9133	140	5	-	-	PUNCT
erjee-9133	140	6	assessment	assessment	NOUN
erjee-9133	140	7	regarding	regard	VERB
erjee-9133	140	8	their	their	PRON
erjee-9133	140	9	current	current	ADJ
erjee-9133	140	10	level	level	NOUN
erjee-9133	140	11	of	of	ADP
erjee-9133	140	12	english	english	PROPN
erjee-9133	140	13	-	-	PUNCT
erjee-9133	140	14	speaking	speak	VERB
erjee-9133	140	15	skills	skill	NOUN
erjee-9133	140	16	the	the	DET
erjee-9133	140	17	data	datum	NOUN
erjee-9133	140	18	in	in	ADP
erjee-9133	140	19	figure	figure	NOUN
erjee-9133	140	20	2	2	NUM
erjee-9133	140	21	shows	show	VERB
erjee-9133	140	22	that	that	SCONJ
erjee-9133	140	23	10	10	NUM
erjee-9133	140	24	out	out	ADP
erjee-9133	140	25	of	of	ADP
erjee-9133	140	26	13	13	NUM
erjee-9133	140	27	participants	participant	NOUN
erjee-9133	140	28	or	or	CCONJ
erjee-9133	140	29	77	77	NUM
erjee-9133	140	30	%	%	NOUN
erjee-9133	140	31	of	of	ADP
erjee-9133	140	32	the	the	DET
erjee-9133	140	33	participants	participant	NOUN
erjee-9133	140	34	,	,	PUNCT
erjee-9133	140	35	needed	need	VERB
erjee-9133	140	36	to	to	PART
erjee-9133	140	37	improve	improve	VERB
erjee-9133	140	38	their	their	PRON
erjee-9133	140	39	current	current	ADJ
erjee-9133	140	40	level	level	NOUN
erjee-9133	140	41	of	of	ADP
erjee-9133	140	42	english	english	PROPN
erjee-9133	140	43	-	-	PUNCT
erjee-9133	140	44	speaking	speak	VERB
erjee-9133	140	45	skills	skill	NOUN
erjee-9133	140	46	.	.	PUNCT
erjee-9133	141	1	meanwhile	meanwhile	ADV
erjee-9133	141	2	,	,	PUNCT
erjee-9133	141	3	3	3	NUM
erjee-9133	141	4	out	out	ADP
erjee-9133	141	5	of	of	ADP
erjee-9133	141	6	13	13	NUM
erjee-9133	141	7	participants	participant	NOUN
erjee-9133	141	8	or	or	CCONJ
erjee-9133	141	9	23	23	NUM
erjee-9133	141	10	%	%	NOUN
erjee-9133	141	11	of	of	ADP
erjee-9133	141	12	the	the	DET
erjee-9133	141	13	participants	participant	NOUN
erjee-9133	141	14	were	be	AUX
erjee-9133	141	15	satisfied	satisfied	ADJ
erjee-9133	141	16	with	with	ADP
erjee-9133	141	17	their	their	PRON
erjee-9133	141	18	current	current	ADJ
erjee-9133	141	19	level	level	NOUN
erjee-9133	141	20	of	of	ADP
erjee-9133	141	21	english	english	PROPN
erjee-9133	141	22	-	-	PUNCT
erjee-9133	141	23	speaking	speak	VERB
erjee-9133	141	24	skills	skill	NOUN
erjee-9133	141	25	.	.	PUNCT
erjee-9133	142	1	mostly	mostly	ADV
erjee-9133	142	2	,	,	PUNCT
erjee-9133	142	3	customer	customer	NOUN
erjee-9133	142	4	service	service	NOUN
erjee-9133	142	5	on	on	ADP
erjee-9133	142	6	stations	station	NOUN
erjee-9133	142	7	need	need	VERB
erjee-9133	142	8	to	to	PART
erjee-9133	142	9	improve	improve	VERB
erjee-9133	142	10	their	their	PRON
erjee-9133	142	11	english	english	ADJ
erjee-9133	142	12	communication	communication	NOUN
erjee-9133	142	13	skills	skill	NOUN
erjee-9133	142	14	since	since	SCONJ
erjee-9133	142	15	they	they	PRON
erjee-9133	142	16	highlighted	highlight	VERB
erjee-9133	142	17	that	that	SCONJ
erjee-9133	142	18	they	they	PRON
erjee-9133	142	19	are	be	AUX
erjee-9133	142	20	not	not	PART
erjee-9133	142	21	satisfied	satisfied	ADJ
erjee-9133	142	22	with	with	ADP
erjee-9133	142	23	their	their	PRON
erjee-9133	142	24	english	english	ADJ
erjee-9133	142	25	skills	skill	NOUN
erjee-9133	142	26	.	.	PUNCT
erjee-9133	143	1	specifically	specifically	ADV
erjee-9133	143	2	,	,	PUNCT
erjee-9133	143	3	the	the	DET
erjee-9133	143	4	participants	participant	NOUN
erjee-9133	143	5	highlighted	highlight	VERB
erjee-9133	143	6	their	their	PRON
erjee-9133	143	7	selfassessment	selfassessment	NOUN
erjee-9133	143	8	regarding	regard	VERB
erjee-9133	143	9	their	their	PRON
erjee-9133	143	10	english	english	ADJ
erjee-9133	143	11	ability	ability	NOUN
erjee-9133	143	12	in	in	ADP
erjee-9133	143	13	more	more	ADJ
erjee-9133	143	14	detail	detail	NOUN
erjee-9133	143	15	as	as	SCONJ
erjee-9133	143	16	follows	follow	VERB
erjee-9133	143	17	.	.	PUNCT
erjee-9133	144	1	figure	figure	VERB
erjee-9133	144	2	3	3	NUM
erjee-9133	144	3	.	.	PUNCT
erjee-9133	145	1	the	the	DET
erjee-9133	145	2	result	result	NOUN
erjee-9133	145	3	of	of	ADP
erjee-9133	145	4	employees	employee	NOUN
erjee-9133	145	5	’	’	PART
erjee-9133	145	6	self	self	NOUN
erjee-9133	145	7	-	-	PUNCT
erjee-9133	145	8	assessment	assessment	NOUN
erjee-9133	145	9	on	on	ADP
erjee-9133	145	10	their	their	PRON
erjee-9133	145	11	english	english	ADJ
erjee-9133	145	12	communication	communication	NOUN
erjee-9133	145	13	skills	skill	NOUN
erjee-9133	145	14	at	at	ADP
erjee-9133	145	15	work	work	NOUN
erjee-9133	145	16	the	the	DET
erjee-9133	145	17	data	datum	NOUN
erjee-9133	145	18	above	above	ADV
erjee-9133	145	19	,	,	PUNCT
erjee-9133	145	20	figure	figure	NOUN
erjee-9133	145	21	3	3	NUM
erjee-9133	145	22	,	,	PUNCT
erjee-9133	145	23	shows	show	VERB
erjee-9133	145	24	the	the	DET
erjee-9133	145	25	result	result	NOUN
erjee-9133	145	26	of	of	ADP
erjee-9133	145	27	self	self	NOUN
erjee-9133	145	28	-	-	PUNCT
erjee-9133	145	29	assessment	assessment	NOUN
erjee-9133	145	30	by	by	ADP
erjee-9133	145	31	the	the	DET
erjee-9133	145	32	participants	participant	NOUN
erjee-9133	145	33	on	on	ADP
erjee-9133	145	34	english	english	ADJ
erjee-9133	145	35	communication	communication	NOUN
erjee-9133	145	36	skills	skill	NOUN
erjee-9133	145	37	at	at	ADP
erjee-9133	145	38	work	work	NOUN
erjee-9133	145	39	with	with	ADP
erjee-9133	145	40	the	the	DET
erjee-9133	145	41	likert	likert	NOUN
erjee-9133	145	42	-	-	NOUN
erjee-9133	145	43	scale	scale	NOUN
erjee-9133	145	44	4	4	NUM
erjee-9133	145	45	to	to	PART
erjee-9133	145	46	1	1	NUM
erjee-9133	145	47	.	.	PUNCT
erjee-9133	146	1	the	the	DET
erjee-9133	146	2	highest	high	ADJ
erjee-9133	146	3	range	range	NOUN
erjee-9133	146	4	or	or	CCONJ
erjee-9133	146	5	range	range	NOUN
erjee-9133	146	6	number	number	NOUN
erjee-9133	146	7	4	4	NUM
erjee-9133	146	8	shows	show	VERB
erjee-9133	146	9	that	that	SCONJ
erjee-9133	146	10	the	the	DET
erjee-9133	146	11	aspect	aspect	NOUN
erjee-9133	146	12	is	be	AUX
erjee-9133	146	13	"	"	PUNCT
erjee-9133	146	14	exactly	exactly	ADV
erjee-9133	146	15	like	like	ADP
erjee-9133	146	16	me	i	PRON
erjee-9133	146	17	"	"	PUNCT
erjee-9133	146	18	,	,	PUNCT
erjee-9133	146	19	range	range	NOUN
erjee-9133	146	20	number	number	NOUN
erjee-9133	146	21	3	3	NUM
erjee-9133	146	22	shows	show	VERB
erjee-9133	146	23	that	that	SCONJ
erjee-9133	146	24	the	the	DET
erjee-9133	146	25	aspect	aspect	NOUN
erjee-9133	146	26	is	be	AUX
erjee-9133	146	27	"	"	PUNCT
erjee-9133	146	28	very	very	ADV
erjee-9133	146	29	like	like	ADP
erjee-9133	146	30	me	i	PRON
erjee-9133	146	31	"	"	PUNCT
erjee-9133	146	32	,	,	PUNCT
erjee-9133	146	33	range	range	NOUN
erjee-9133	146	34	number	number	NOUN
erjee-9133	146	35	2	2	NUM
erjee-9133	146	36	shows	show	VERB
erjee-9133	146	37	that	that	SCONJ
erjee-9133	146	38	the	the	DET
erjee-9133	146	39	aspect	aspect	NOUN
erjee-9133	146	40	is	be	AUX
erjee-9133	146	41	"	"	PUNCT
erjee-9133	146	42	a	a	DET
erjee-9133	146	43	little	little	ADJ
erjee-9133	146	44	like	like	ADP
erjee-9133	146	45	me	i	PRON
erjee-9133	146	46	"	"	PUNCT
erjee-9133	146	47	,	,	PUNCT
erjee-9133	146	48	and	and	CCONJ
erjee-9133	146	49	range	range	NOUN
erjee-9133	146	50	number	number	NOUN
erjee-9133	146	51	1	1	NUM
erjee-9133	146	52	shows	show	VERB
erjee-9133	146	53	that	that	SCONJ
erjee-9133	146	54	the	the	DET
erjee-9133	146	55	aspect	aspect	NOUN
erjee-9133	146	56	is	be	AUX
erjee-9133	146	57	"	"	PUNCT
erjee-9133	146	58	not	not	PART
erjee-9133	146	59	like	like	ADP
erjee-9133	146	60	me	i	PRON
erjee-9133	146	61	at	at	ADV
erjee-9133	146	62	all	all	ADV
erjee-9133	146	63	"	"	PUNCT
erjee-9133	146	64	.	.	PUNCT
erjee-9133	147	1	from	from	ADP
erjee-9133	147	2	those	those	DET
erjee-9133	147	3	findings	finding	NOUN
erjee-9133	147	4	,	,	PUNCT
erjee-9133	147	5	it	it	PRON
erjee-9133	147	6	can	can	AUX
erjee-9133	147	7	be	be	AUX
erjee-9133	147	8	seen	see	VERB
erjee-9133	147	9	that	that	SCONJ
erjee-9133	147	10	the	the	DET
erjee-9133	147	11	employees	employee	NOUN
erjee-9133	147	12	have	have	VERB
erjee-9133	147	13	sufficient	sufficient	ADJ
erjee-9133	147	14	english	english	ADJ
erjee-9133	147	15	skills	skill	NOUN
erjee-9133	147	16	in	in	ADP
erjee-9133	147	17	certain	certain	ADJ
erjee-9133	147	18	aspects	aspect	NOUN
erjee-9133	147	19	such	such	ADJ
erjee-9133	147	20	as	as	ADP
erjee-9133	147	21	(	(	PUNCT
erjee-9133	147	22	3,77	3,77	NOUN
erjee-9133	147	23	)	)	PUNCT
erjee-9133	147	24	the	the	DET
erjee-9133	147	25	employees	employee	NOUN
erjee-9133	147	26	know	know	VERB
erjee-9133	147	27	how	how	SCONJ
erjee-9133	147	28	to	to	PART
erjee-9133	147	29	present	present	VERB
erjee-9133	147	30	and	and	CCONJ
erjee-9133	147	31	explain	explain	VERB
erjee-9133	147	32	promotion	promotion	NOUN
erjee-9133	147	33	packages	package	NOUN
erjee-9133	147	34	in	in	ADP
erjee-9133	147	35	an	an	DET
erjee-9133	147	36	interesting	interesting	ADJ
erjee-9133	147	37	way	way	NOUN
erjee-9133	147	38	(	(	PUNCT
erjee-9133	147	39	mean=	mean=	NUM
erjee-9133	147	40	3,77	3,77	NUM
erjee-9133	147	41	)	)	PUNCT
erjee-9133	147	42	,	,	PUNCT
erjee-9133	147	43	the	the	DET
erjee-9133	147	44	employees	employee	NOUN
erjee-9133	147	45	can	can	AUX
erjee-9133	147	46	listen	listen	VERB
erjee-9133	147	47	carefully	carefully	ADV
erjee-9133	147	48	and	and	CCONJ
erjee-9133	147	49	pay	pay	VERB
erjee-9133	147	50	attention	attention	NOUN
erjee-9133	147	51	to	to	ADP
erjee-9133	147	52	detailed	detailed	ADJ
erjee-9133	147	53	information	information	NOUN
erjee-9133	147	54	(	(	PUNCT
erjee-9133	147	55	mean=3,69	mean=3,69	NOUN
erjee-9133	147	56	)	)	PUNCT
erjee-9133	147	57	,	,	PUNCT
erjee-9133	147	58	and	and	CCONJ
erjee-9133	147	59	the	the	DET
erjee-9133	147	60	employees	employee	NOUN
erjee-9133	147	61	can	can	AUX
erjee-9133	147	62	organize	organize	VERB
erjee-9133	147	63	the	the	DET
erjee-9133	147	64	information	information	NOUN
erjee-9133	147	65	with	with	ADP
erjee-9133	147	66	logical	logical	ADJ
erjee-9133	147	67	sequence	sequence	NOUN
erjee-9133	147	68	(	(	PUNCT
erjee-9133	147	69	mean=3,62	mean=3,62	ADJ
erjee-9133	147	70	)	)	PUNCT
erjee-9133	147	71	.	.	PUNCT
erjee-9133	148	1	however	however	ADV
erjee-9133	148	2	,	,	PUNCT
erjee-9133	148	3	the	the	DET
erjee-9133	148	4	employees	employee	NOUN
erjee-9133	148	5	also	also	ADV
erjee-9133	148	6	felt	feel	VERB
erjee-9133	148	7	lack	lack	NOUN
erjee-9133	148	8	of	of	ADP
erjee-9133	148	9	some	some	DET
erjee-9133	148	10	skills	skill	NOUN
erjee-9133	148	11	such	such	ADJ
erjee-9133	148	12	as	as	ADP
erjee-9133	148	13	speaking	speak	VERB
erjee-9133	148	14	english	english	PROPN
erjee-9133	148	15	pleasantly	pleasantly	ADV
erjee-9133	148	16	and	and	CCONJ
erjee-9133	148	17	clearly	clearly	ADV
erjee-9133	148	18	,	,	PUNCT
erjee-9133	148	19	understanding	understand	VERB
erjee-9133	148	20	different	different	ADJ
erjee-9133	148	21	customers	customer	NOUN
erjee-9133	148	22	'	'	PART
erjee-9133	148	23	accents	accent	NOUN
erjee-9133	148	24	and	and	CCONJ
erjee-9133	148	25	using	use	VERB
erjee-9133	148	26	correct	correct	ADJ
erjee-9133	148	27	grammar	grammar	NOUN
erjee-9133	148	28	when	when	SCONJ
erjee-9133	148	29	speaking	speak	VERB
erjee-9133	148	30	in	in	ADP
erjee-9133	148	31	english	english	PROPN
erjee-9133	148	32	.	.	PUNCT
erjee-9133	149	1	the	the	DET
erjee-9133	149	2	employees	employee	NOUN
erjee-9133	149	3	already	already	ADV
erjee-9133	149	4	had	have	VERB
erjee-9133	149	5	good	good	ADJ
erjee-9133	149	6	explanations	explanation	NOUN
erjee-9133	149	7	to	to	ADP
erjee-9133	149	8	the	the	DET
erjee-9133	149	9	customer	customer	NOUN
erjee-9133	149	10	about	about	ADP
erjee-9133	149	11	promotion	promotion	NOUN
erjee-9133	149	12	packages	package	NOUN
erjee-9133	149	13	in	in	ADP
erjee-9133	149	14	an	an	DET
erjee-9133	149	15	interesting	interesting	ADJ
erjee-9133	149	16	way	way	NOUN
erjee-9133	149	17	.	.	PUNCT
erjee-9133	150	1	however	however	ADV
erjee-9133	150	2	,	,	PUNCT
erjee-9133	150	3	employees	employee	NOUN
erjee-9133	150	4	are	be	AUX
erjee-9133	150	5	still	still	ADV
erjee-9133	150	6	not	not	PART
erjee-9133	150	7	fluent	fluent	ADJ
erjee-9133	150	8	in	in	ADP
erjee-9133	150	9	using	use	VERB
erjee-9133	150	10	english	english	PROPN
erjee-9133	150	11	so	so	SCONJ
erjee-9133	150	12	they	they	PRON
erjee-9133	150	13	need	need	VERB
erjee-9133	150	14	to	to	PART
erjee-9133	150	15	improve	improve	VERB
erjee-9133	150	16	their	their	PRON
erjee-9133	150	17	abilities	ability	NOUN
erjee-9133	150	18	,	,	PUNCT
erjee-9133	150	19	one	one	NUM
erjee-9133	150	20	of	of	ADP
erjee-9133	150	21	which	which	PRON
erjee-9133	150	22	is	be	AUX
erjee-9133	150	23	by	by	ADP
erjee-9133	150	24	learning	learn	VERB
erjee-9133	150	25	the	the	DET
erjee-9133	150	26	right	right	ADJ
erjee-9133	150	27	language	language	NOUN
erjee-9133	150	28	with	with	ADP
erjee-9133	150	29	attention	attention	NOUN
erjee-9133	150	30	to	to	ADP
erjee-9133	150	31	their	their	PRON
erjee-9133	150	32	grammar	grammar	NOUN
erjee-9133	150	33	accuracy	accuracy	NOUN
erjee-9133	150	34	.	.	PUNCT
erjee-9133	151	1	factors	factor	NOUN
erjee-9133	151	2	that	that	PRON
erjee-9133	151	3	initiate	initiate	VERB
erjee-9133	151	4	customer	customer	NOUN
erjee-9133	151	5	service	service	NOUN
erjee-9133	151	6	on	on	ADP
erjee-9133	151	7	station	station	NOUN
erjee-9133	151	8	employee	employee	NOUN
erjee-9133	151	9	want	want	VERB
erjee-9133	151	10	to	to	PART
erjee-9133	151	11	learn	learn	VERB
erjee-9133	151	12	english	english	PROPN
erjee-9133	151	13	based	base	VERB
erjee-9133	151	14	on	on	ADP
erjee-9133	151	15	the	the	DET
erjee-9133	151	16	results	result	NOUN
erjee-9133	151	17	of	of	ADP
erjee-9133	151	18	the	the	DET
erjee-9133	151	19	questionnaire	questionnaire	NOUN
erjee-9133	151	20	data	datum	NOUN
erjee-9133	151	21	,	,	PUNCT
erjee-9133	151	22	all	all	DET
erjee-9133	151	23	13	13	NUM
erjee-9133	151	24	participants	participant	NOUN
erjee-9133	151	25	or	or	CCONJ
erjee-9133	151	26	100	100	NUM
erjee-9133	151	27	%	%	NOUN
erjee-9133	151	28	of	of	ADP
erjee-9133	151	29	the	the	DET
erjee-9133	151	30	participants	participant	NOUN
erjee-9133	151	31	wanted	want	VERB
erjee-9133	151	32	yes	yes	INTJ
erjee-9133	151	33	;	;	PUNCT
erjee-9133	151	34	23	23	NUM
erjee-9133	151	35	%	%	NOUN
erjee-9133	151	36	no	no	INTJ
erjee-9133	151	37	;	;	PUNCT
erjee-9133	151	38	0	0	NUM
erjee-9133	151	39	%	%	NOUN
erjee-9133	151	40	i	i	PRON
erjee-9133	151	41	need	need	VERB
erjee-9133	151	42	to	to	PART
erjee-9133	151	43	improve	improve	VERB
erjee-9133	151	44	on	on	ADP
erjee-9133	151	45	that	that	PRON
erjee-9133	151	46	;	;	PUNCT
erjee-9133	152	1	77	77	NUM
erjee-9133	152	2	%	%	NOUN
erjee-9133	152	3	yes	yes	INTJ
erjee-9133	153	1	no	no	INTJ
erjee-9133	153	2	i	i	PRON
erjee-9133	153	3	need	need	VERB
erjee-9133	153	4	to	to	PART
erjee-9133	153	5	improve	improve	VERB
erjee-9133	153	6	on	on	ADP
erjee-9133	153	7	that	that	DET
erjee-9133	153	8	2.62	2.62	NUM
erjee-9133	153	9	3.08	3.08	NUM
erjee-9133	153	10	3.15	3.15	NUM
erjee-9133	153	11	3.15	3.15	NUM
erjee-9133	153	12	3.15	3.15	NUM
erjee-9133	153	13	3.46	3.46	NUM
erjee-9133	153	14	3.46	3.46	NUM
erjee-9133	153	15	3.54	3.54	NUM
erjee-9133	153	16	3.54	3.54	NUM
erjee-9133	153	17	3.54	3.54	NUM
erjee-9133	153	18	3.62	3.62	NUM
erjee-9133	153	19	3.62	3.62	NUM
erjee-9133	153	20	3.62	3.62	NUM
erjee-9133	153	21	3.69	3.69	NUM
erjee-9133	153	22	3.77	3.77	NUM
erjee-9133	153	23	2	2	NUM
erjee-9133	153	24	.	.	PUNCT
erjee-9133	154	1	i	i	PRON
erjee-9133	154	2	u	u	X
erjee-9133	154	3	s	s	X
erjee-9133	154	4	e	e	NOUN
erjee-9133	154	5	c	c	NOUN
erjee-9133	154	6	o	o	NOUN
erjee-9133	154	7	r	r	NOUN
erjee-9133	154	8	r	r	NOUN
erjee-9133	154	9	e	e	NOUN
erjee-9133	154	10	c	c	PROPN
erjee-9133	154	11	t	t	PROPN
erjee-9133	154	12	…	…	PUNCT
erjee-9133	154	13	1	1	NUM
erjee-9133	154	14	1	1	NUM
erjee-9133	154	15	.	.	PUNCT
erjee-9133	155	1	i	i	PRON
erjee-9133	155	2	h	h	VERB
erjee-9133	155	3	a	a	DET
erjee-9133	155	4	ve	ve	NOUN
erjee-9133	155	5	n	n	NUM
erjee-9133	155	6	o	o	NOUN
erjee-9133	155	7	…	…	PUNCT
erjee-9133	155	8	1	1	NUM
erjee-9133	155	9	.	.	PUNCT
erjee-9133	156	1	i	i	PRON
erjee-9133	156	2	c	c	VERB
erjee-9133	156	3	a	a	DET
erjee-9133	156	4	n	n	NOUN
erjee-9133	156	5	s	s	NOUN
erjee-9133	156	6	p	p	NOUN
erjee-9133	156	7	e	e	PROPN
erjee-9133	156	8	a	a	DET
erjee-9133	156	9	k	k	X
erjee-9133	156	10	…	…	PUNCT
erjee-9133	156	11	3	3	NUM
erjee-9133	156	12	.	.	PUNCT
erjee-9133	157	1	i	i	PRON
erjee-9133	157	2	a	a	PRON
erjee-9133	157	3	d	d	X
erjee-9133	157	4	j	j	X
erjee-9133	157	5	u	u	PROPN
erjee-9133	157	6	s	s	PROPN
erjee-9133	157	7	t	t	NOUN
erjee-9133	157	8	t	t	NOUN
erjee-9133	157	9	h	h	NOUN
erjee-9133	157	10	e	e	PROPN
erjee-9133	157	11	l	l	NOUN
erjee-9133	157	12	e	e	X
erjee-9133	157	13	ve	ve	VERB
erjee-9133	157	14	l	l	NOUN
erjee-9133	157	15	…	…	PUNCT
erjee-9133	157	16	5	5	NUM
erjee-9133	157	17	.	.	PUNCT
erjee-9133	158	1	i	i	PRON
erjee-9133	158	2	c	c	VERB
erjee-9133	158	3	a	a	DET
erjee-9133	158	4	n	n	NOUN
erjee-9133	159	1	k	k	NOUN
erjee-9133	159	2	e	e	PROPN
erjee-9133	160	1	e	e	NOUN
erjee-9133	161	1	p	p	PROPN
erjee-9133	161	2	m	m	PROPN
erjee-9133	161	3	y	y	NOUN
erjee-9133	161	4	…	…	PUNCT
erjee-9133	161	5	6	6	NUM
erjee-9133	161	6	.	.	PUNCT
erjee-9133	162	1	i	i	PRON
erjee-9133	162	2	va	va	NOUN
erjee-9133	163	1	r	r	NOUN
erjee-9133	163	2	y	y	PROPN
erjee-9133	163	3	m	m	VERB
erjee-9133	163	4	y	y	NOUN
erjee-9133	163	5	t	t	PROPN
erjee-9133	163	6	on	on	ADP
erjee-9133	163	7	e	e	PROPN
erjee-9133	163	8	i	i	PRON
erjee-9133	163	9	n	n	PROPN
erjee-9133	163	10	…	…	PUNCT
erjee-9133	163	11	1	1	NUM
erjee-9133	163	12	2	2	NUM
erjee-9133	163	13	.	.	PUNCT
erjee-9133	164	1	i	i	PRON
erjee-9133	164	2	a	a	DET
erjee-9133	164	3	t	t	NOUN
erjee-9133	164	4	t	t	X
erjee-9133	164	5	e	e	X
erjee-9133	164	6	n	n	CCONJ
erjee-9133	164	7	t	t	X
erjee-9133	165	1	i	i	PRON
erjee-9133	165	2	ve	ve	VERB
erjee-9133	165	3	l	l	NOUN
erjee-9133	165	4	y	y	PROPN
erjee-9133	165	5	…	…	PUNCT
erjee-9133	165	6	4	4	NUM
erjee-9133	165	7	.	.	PUNCT
erjee-9133	166	1	i	i	PRON
erjee-9133	166	2	c	c	VERB
erjee-9133	166	3	a	a	DET
erjee-9133	166	4	n	n	NOUN
erjee-9133	166	5	h	h	NOUN
erjee-9133	166	6	a	a	DET
erjee-9133	166	7	n	n	NOUN
erjee-9133	166	8	d	d	NOUN
erjee-9133	166	9	l	l	NOUN
erjee-9133	166	10	e	e	NOUN
erjee-9133	166	11	…	…	PUNCT
erjee-9133	166	12	7	7	NUM
erjee-9133	166	13	.	.	PUNCT
erjee-9133	167	1	i	i	PRON
erjee-9133	167	2	c	c	VERB
erjee-9133	167	3	a	a	DET
erjee-9133	167	4	n	n	NOUN
erjee-9133	167	5	s	s	NOUN
erjee-9133	167	6	p	p	NOUN
erjee-9133	167	7	e	e	PROPN
erjee-9133	167	8	a	a	PRON
erjee-9133	167	9	k	k	X
erjee-9133	167	10	fa	fa	PROPN
erjee-9133	167	11	s	s	PROPN
erjee-9133	167	12	t	t	NOUN
erjee-9133	167	13	e	e	NOUN
erjee-9133	167	14	r	r	NOUN
erjee-9133	167	15	…	…	PUNCT
erjee-9133	167	16	1	1	NUM
erjee-9133	167	17	3	3	NUM
erjee-9133	167	18	.	.	PUNCT
erjee-9133	168	1	i	i	PRON
erjee-9133	168	2	a	a	PRON
erjee-9133	168	3	s	s	X
erjee-9133	168	4	k	k	NOUN
erjee-9133	168	5	fo	fo	INTJ
erjee-9133	168	6	r	r	NOUN
erjee-9133	168	7	…	…	PUNCT
erjee-9133	168	8	9	9	NUM
erjee-9133	168	9	.	.	PUNCT
erjee-9133	169	1	i	i	PRON
erjee-9133	169	2	w	w	VERB
erjee-9133	169	3	a	a	X
erjee-9133	170	1	i	i	NOUN
erjee-9133	170	2	t	t	NOUN
erjee-9133	171	1	fo	fo	INTJ
erjee-9133	171	2	r	r	NOUN
erjee-9133	171	3	t	t	NOUN
erjee-9133	171	4	h	h	NOUN
erjee-9133	171	5	e	e	NOUN
erjee-9133	171	6	…	…	PUNCT
erjee-9133	171	7	1	1	NUM
erjee-9133	171	8	0	0	NUM
erjee-9133	171	9	.	.	PUNCT
erjee-9133	172	1	i	i	PRON
erjee-9133	172	2	u	u	VERB
erjee-9133	172	3	n	n	PROPN
erjee-9133	172	4	d	d	NOUN
erjee-9133	172	5	e	e	NOUN
erjee-9133	172	6	r	r	NOUN
erjee-9133	172	7	s	s	PROPN
erjee-9133	172	8	t	t	NOUN
erjee-9133	172	9	a	a	DET
erjee-9133	172	10	n	n	NOUN
erjee-9133	173	1	d	d	NOUN
erjee-9133	173	2	t	t	NOUN
erjee-9133	173	3	h	h	NOUN
erjee-9133	173	4	e	e	NOUN
erjee-9133	173	5	…	…	PUNCT
erjee-9133	173	6	1	1	NUM
erjee-9133	173	7	4	4	NUM
erjee-9133	173	8	.	.	PUNCT
erjee-9133	174	1	i	i	PRON
erjee-9133	174	2	o	o	VERB
erjee-9133	175	1	r	r	NOUN
erjee-9133	175	2	g	g	PROPN
erjee-9133	175	3	a	a	DET
erjee-9133	175	4	n	n	NOUN
erjee-9133	176	1	i	i	PRON
erjee-9133	176	2	z	z	NOUN
erjee-9133	176	3	e	e	NOUN
erjee-9133	176	4	t	t	NOUN
erjee-9133	176	5	h	h	NOUN
erjee-9133	176	6	e	e	PROPN
erjee-9133	176	7	…	…	PUNCT
erjee-9133	176	8	8	8	NUM
erjee-9133	176	9	.	.	PUNCT
erjee-9133	177	1	i	i	PRON
erjee-9133	177	2	l	l	VERB
erjee-9133	178	1	i	i	PRON
erjee-9133	178	2	s	s	VERB
erjee-9133	178	3	t	t	X
erjee-9133	178	4	e	e	X
erjee-9133	178	5	n	n	PROPN
erjee-9133	178	6	c	c	PROPN
erjee-9133	178	7	a	a	DET
erjee-9133	178	8	r	r	NOUN
erjee-9133	178	9	e	e	NOUN
erjee-9133	178	10	fu	fu	NOUN
erjee-9133	178	11	l	l	PROPN
erjee-9133	178	12	l	l	X
erjee-9133	178	13	y	y	PROPN
erjee-9133	178	14	…	…	PUNCT
erjee-9133	178	15	1	1	NUM
erjee-9133	178	16	5	5	NUM
erjee-9133	178	17	.	.	PUNCT
erjee-9133	179	1	i	i	PRON
erjee-9133	179	2	k	k	PROPN
erjee-9133	180	1	n	n	CCONJ
erjee-9133	180	2	ow	ow	INTJ
erjee-9133	180	3	h	h	NOUN
erjee-9133	181	1	ow	ow	INTJ
erjee-9133	181	2	t	t	PROPN
erjee-9133	181	3	o	o	X
erjee-9133	181	4	…	…	PUNCT
erjee-9133	181	5	budi	budi	PROPN
erjee-9133	181	6	candra	candra	PROPN
erjee-9133	181	7	&	&	CCONJ
erjee-9133	181	8	khoiriyah	khoiriyah	PROPN
erjee-9133	181	9	cultivating	cultivate	VERB
erjee-9133	181	10	english	english	ADJ
erjee-9133	181	11	proficiency	proficiency	NOUN
erjee-9133	181	12	for	for	ADP
erjee-9133	181	13	enhanced	enhanced	ADJ
erjee-9133	181	14	customer	customer	NOUN
erjee-9133	181	15	service	service	NOUN
erjee-9133	181	16	in	in	ADP
erjee-9133	181	17	indonesian	indonesian	ADJ
erjee-9133	181	18	railways	railway	NOUN
erjee-9133	181	19	:	:	PUNCT
erjee-9133	181	20	a	a	DET
erjee-9133	181	21	study	study	NOUN
erjee-9133	181	22	on	on	ADP
erjee-9133	181	23	vocational	vocational	ADJ
erjee-9133	181	24	training	training	NOUN
erjee-9133	181	25	needs	need	VERB
erjee-9133	181	26	402	402	NUM
erjee-9133	181	27	to	to	PART
erjee-9133	181	28	improve	improve	VERB
erjee-9133	181	29	their	their	PRON
erjee-9133	181	30	communication	communication	NOUN
erjee-9133	181	31	skills	skill	NOUN
erjee-9133	181	32	in	in	ADP
erjee-9133	181	33	english	english	PROPN
erjee-9133	181	34	for	for	ADP
erjee-9133	181	35	their	their	PRON
erjee-9133	181	36	current	current	ADJ
erjee-9133	181	37	job	job	NOUN
erjee-9133	181	38	.	.	PUNCT
erjee-9133	182	1	the	the	DET
erjee-9133	182	2	things	thing	NOUN
erjee-9133	182	3	that	that	PRON
erjee-9133	182	4	make	make	VERB
erjee-9133	182	5	participants	participant	NOUN
erjee-9133	182	6	want	want	VERB
erjee-9133	182	7	to	to	PART
erjee-9133	182	8	improve	improve	VERB
erjee-9133	182	9	their	their	PRON
erjee-9133	182	10	communication	communication	NOUN
erjee-9133	182	11	skills	skill	NOUN
erjee-9133	182	12	in	in	ADP
erjee-9133	182	13	english	english	PROPN
erjee-9133	182	14	can	can	AUX
erjee-9133	182	15	be	be	AUX
erjee-9133	182	16	seen	see	VERB
erjee-9133	182	17	in	in	ADP
erjee-9133	182	18	the	the	DET
erjee-9133	182	19	following	follow	VERB
erjee-9133	182	20	chart	chart	NOUN
erjee-9133	182	21	.	.	PUNCT
erjee-9133	183	1	figure	figure	VERB
erjee-9133	183	2	4	4	NUM
erjee-9133	183	3	.	.	PUNCT
erjee-9133	184	1	the	the	DET
erjee-9133	184	2	importance	importance	NOUN
erjee-9133	184	3	of	of	ADP
erjee-9133	184	4	the	the	DET
erjee-9133	184	5	ability	ability	NOUN
erjee-9133	184	6	to	to	PART
erjee-9133	184	7	speak	speak	VERB
erjee-9133	184	8	english	english	PROPN
erjee-9133	184	9	to	to	PART
erjee-9133	184	10	support	support	VERB
erjee-9133	184	11	the	the	DET
erjee-9133	184	12	professionalism	professionalism	NOUN
erjee-9133	184	13	of	of	ADP
erjee-9133	184	14	work	work	NOUN
erjee-9133	184	15	from	from	ADP
erjee-9133	184	16	the	the	DET
erjee-9133	184	17	result	result	NOUN
erjee-9133	184	18	in	in	ADP
erjee-9133	184	19	figure	figure	NOUN
erjee-9133	184	20	4	4	NUM
erjee-9133	184	21	,	,	PUNCT
erjee-9133	184	22	it	it	PRON
erjee-9133	184	23	can	can	AUX
erjee-9133	184	24	be	be	AUX
erjee-9133	184	25	seen	see	VERB
erjee-9133	184	26	that	that	SCONJ
erjee-9133	184	27	10	10	NUM
erjee-9133	184	28	out	out	ADP
erjee-9133	184	29	of	of	ADP
erjee-9133	184	30	13	13	NUM
erjee-9133	184	31	participants	participant	NOUN
erjee-9133	184	32	or	or	CCONJ
erjee-9133	184	33	77	77	NUM
erjee-9133	184	34	%	%	NOUN
erjee-9133	184	35	of	of	ADP
erjee-9133	184	36	the	the	DET
erjee-9133	184	37	participants	participant	NOUN
erjee-9133	184	38	thought	think	VERB
erjee-9133	184	39	that	that	SCONJ
erjee-9133	184	40	the	the	DET
erjee-9133	184	41	ability	ability	NOUN
erjee-9133	184	42	to	to	PART
erjee-9133	184	43	speak	speak	VERB
erjee-9133	184	44	english	english	PROPN
erjee-9133	184	45	is	be	AUX
erjee-9133	184	46	very	very	ADV
erjee-9133	184	47	important	important	ADJ
erjee-9133	184	48	to	to	PART
erjee-9133	184	49	support	support	VERB
erjee-9133	184	50	the	the	DET
erjee-9133	184	51	professionalism	professionalism	NOUN
erjee-9133	184	52	of	of	ADP
erjee-9133	184	53	work	work	NOUN
erjee-9133	184	54	.	.	PUNCT
erjee-9133	185	1	meanwhile	meanwhile	ADV
erjee-9133	185	2	,	,	PUNCT
erjee-9133	185	3	3	3	NUM
erjee-9133	185	4	out	out	ADP
erjee-9133	185	5	of	of	ADP
erjee-9133	185	6	13	13	NUM
erjee-9133	185	7	participants	participant	NOUN
erjee-9133	185	8	or	or	CCONJ
erjee-9133	185	9	23	23	NUM
erjee-9133	185	10	%	%	NOUN
erjee-9133	185	11	of	of	ADP
erjee-9133	185	12	the	the	DET
erjee-9133	185	13	participants	participant	NOUN
erjee-9133	185	14	thought	think	VERB
erjee-9133	185	15	that	that	SCONJ
erjee-9133	185	16	the	the	DET
erjee-9133	185	17	ability	ability	NOUN
erjee-9133	185	18	to	to	PART
erjee-9133	185	19	speak	speak	VERB
erjee-9133	185	20	english	english	PROPN
erjee-9133	185	21	is	be	AUX
erjee-9133	185	22	important	important	ADJ
erjee-9133	185	23	to	to	PART
erjee-9133	185	24	support	support	VERB
erjee-9133	185	25	the	the	DET
erjee-9133	185	26	professionalism	professionalism	NOUN
erjee-9133	185	27	of	of	ADP
erjee-9133	185	28	work	work	NOUN
erjee-9133	185	29	.	.	PUNCT
erjee-9133	186	1	it	it	PRON
erjee-9133	186	2	can	can	AUX
erjee-9133	186	3	be	be	AUX
erjee-9133	186	4	concluded	conclude	VERB
erjee-9133	186	5	from	from	ADP
erjee-9133	186	6	customer	customer	NOUN
erjee-9133	186	7	service	service	NOUN
erjee-9133	186	8	on	on	ADP
erjee-9133	186	9	the	the	DET
erjee-9133	186	10	station	station	NOUN
erjee-9133	186	11	that	that	SCONJ
erjee-9133	186	12	the	the	DET
erjee-9133	186	13	ability	ability	NOUN
erjee-9133	186	14	to	to	PART
erjee-9133	186	15	speak	speak	VERB
erjee-9133	186	16	english	english	PROPN
erjee-9133	186	17	to	to	PART
erjee-9133	186	18	support	support	VERB
erjee-9133	186	19	the	the	DET
erjee-9133	186	20	professionalism	professionalism	NOUN
erjee-9133	186	21	of	of	ADP
erjee-9133	186	22	work	work	NOUN
erjee-9133	186	23	is	be	AUX
erjee-9133	186	24	indispensable	indispensable	ADJ
erjee-9133	186	25	,	,	PUNCT
erjee-9133	186	26	especially	especially	ADV
erjee-9133	186	27	to	to	PART
erjee-9133	186	28	provide	provide	VERB
erjee-9133	186	29	services	service	NOUN
erjee-9133	186	30	to	to	ADP
erjee-9133	186	31	customers	customer	NOUN
erjee-9133	186	32	from	from	ADP
erjee-9133	186	33	abroad	abroad	ADV
erjee-9133	186	34	or	or	CCONJ
erjee-9133	186	35	who	who	PRON
erjee-9133	186	36	do	do	AUX
erjee-9133	186	37	not	not	PART
erjee-9133	186	38	speak	speak	VERB
erjee-9133	186	39	indonesian	indonesian	PROPN
erjee-9133	186	40	.	.	PUNCT
erjee-9133	187	1	figure	figure	VERB
erjee-9133	187	2	5	5	NUM
erjee-9133	187	3	.	.	PUNCT
erjee-9133	188	1	the	the	DET
erjee-9133	188	2	reason	reason	NOUN
erjee-9133	188	3	for	for	ADP
erjee-9133	188	4	improving	improve	VERB
erjee-9133	188	5	english	english	ADJ
erjee-9133	188	6	communication	communication	NOUN
erjee-9133	188	7	skills	skill	NOUN
erjee-9133	188	8	from	from	ADP
erjee-9133	188	9	the	the	DET
erjee-9133	188	10	findings	finding	NOUN
erjee-9133	188	11	showed	show	VERB
erjee-9133	188	12	in	in	ADP
erjee-9133	188	13	figure	figure	NOUN
erjee-9133	188	14	5	5	NUM
erjee-9133	188	15	,	,	PUNCT
erjee-9133	188	16	it	it	PRON
erjee-9133	188	17	shows	show	VERB
erjee-9133	188	18	that	that	SCONJ
erjee-9133	188	19	1	1	NUM
erjee-9133	188	20	or	or	CCONJ
erjee-9133	188	21	8	8	NUM
erjee-9133	188	22	%	%	NOUN
erjee-9133	188	23	of	of	ADP
erjee-9133	188	24	the	the	DET
erjee-9133	188	25	participants	participant	NOUN
erjee-9133	188	26	chose	choose	VERB
erjee-9133	188	27	"	"	PUNCT
erjee-9133	188	28	my	my	PRON
erjee-9133	188	29	job	job	NOUN
erjee-9133	188	30	demands	demand	VERB
erjee-9133	188	31	"	"	PUNCT
erjee-9133	188	32	as	as	ADP
erjee-9133	188	33	the	the	DET
erjee-9133	188	34	reason	reason	NOUN
erjee-9133	188	35	they	they	PRON
erjee-9133	188	36	wanted	want	VERB
erjee-9133	188	37	to	to	PART
erjee-9133	188	38	improve	improve	VERB
erjee-9133	188	39	their	their	PRON
erjee-9133	188	40	english	english	ADJ
erjee-9133	188	41	communication	communication	NOUN
erjee-9133	188	42	skills	skill	NOUN
erjee-9133	188	43	for	for	ADP
erjee-9133	188	44	the	the	DET
erjee-9133	188	45	current	current	ADJ
erjee-9133	188	46	job	job	NOUN
erjee-9133	188	47	.	.	PUNCT
erjee-9133	189	1	then	then	ADV
erjee-9133	189	2	,	,	PUNCT
erjee-9133	189	3	1	1	NUM
erjee-9133	189	4	or	or	CCONJ
erjee-9133	189	5	8	8	NUM
erjee-9133	189	6	%	%	NOUN
erjee-9133	189	7	of	of	ADP
erjee-9133	189	8	the	the	DET
erjee-9133	189	9	participants	participant	NOUN
erjee-9133	189	10	chose	choose	VERB
erjee-9133	189	11	"	"	PUNCT
erjee-9133	189	12	for	for	ADP
erjee-9133	189	13	promotion	promotion	NOUN
erjee-9133	189	14	of	of	ADP
erjee-9133	189	15	the	the	DET
erjee-9133	189	16	position	position	NOUN
erjee-9133	189	17	"	"	PUNCT
erjee-9133	189	18	as	as	ADP
erjee-9133	189	19	the	the	DET
erjee-9133	189	20	reason	reason	NOUN
erjee-9133	189	21	they	they	PRON
erjee-9133	189	22	wanted	want	VERB
erjee-9133	189	23	to	to	PART
erjee-9133	189	24	improve	improve	VERB
erjee-9133	189	25	their	their	PRON
erjee-9133	189	26	english	english	ADJ
erjee-9133	189	27	communication	communication	NOUN
erjee-9133	189	28	skills	skill	NOUN
erjee-9133	189	29	.	.	PUNCT
erjee-9133	190	1	other	other	ADJ
erjee-9133	190	2	results	result	NOUN
erjee-9133	190	3	show	show	VERB
erjee-9133	190	4	that	that	SCONJ
erjee-9133	190	5	2	2	NUM
erjee-9133	190	6	or	or	CCONJ
erjee-9133	190	7	15	15	NUM
erjee-9133	190	8	%	%	NOUN
erjee-9133	190	9	of	of	ADP
erjee-9133	190	10	the	the	DET
erjee-9133	190	11	participants	participant	NOUN
erjee-9133	190	12	chose	choose	VERB
erjee-9133	190	13	"	"	PUNCT
erjee-9133	190	14	to	to	PART
erjee-9133	190	15	improve	improve	VERB
erjee-9133	190	16	self	self	NOUN
erjee-9133	190	17	-	-	PUNCT
erjee-9133	190	18	quality	quality	NOUN
erjee-9133	190	19	"	"	PUNCT
erjee-9133	190	20	as	as	ADP
erjee-9133	190	21	the	the	DET
erjee-9133	190	22	reason	reason	NOUN
erjee-9133	190	23	they	they	PRON
erjee-9133	190	24	wanted	want	VERB
erjee-9133	190	25	to	to	PART
erjee-9133	190	26	improve	improve	VERB
erjee-9133	190	27	their	their	PRON
erjee-9133	190	28	english	english	ADJ
erjee-9133	190	29	communication	communication	NOUN
erjee-9133	190	30	skills	skill	NOUN
erjee-9133	190	31	.	.	PUNCT
erjee-9133	191	1	last	last	ADJ
erjee-9133	191	2	,	,	PUNCT
erjee-9133	191	3	9	9	NUM
erjee-9133	191	4	or	or	CCONJ
erjee-9133	191	5	69	69	NUM
erjee-9133	191	6	%	%	NOUN
erjee-9133	191	7	of	of	ADP
erjee-9133	191	8	the	the	DET
erjee-9133	191	9	participants	participant	NOUN
erjee-9133	191	10	chose	choose	VERB
erjee-9133	191	11	all	all	PRON
erjee-9133	191	12	of	of	ADP
erjee-9133	191	13	these	these	DET
erjee-9133	191	14	things	thing	NOUN
erjee-9133	191	15	as	as	ADV
erjee-9133	191	16	important	important	ADJ
erjee-9133	191	17	to	to	PART
erjee-9133	191	18	improve	improve	VERB
erjee-9133	191	19	.	.	PUNCT
erjee-9133	192	1	so	so	ADV
erjee-9133	192	2	,	,	PUNCT
erjee-9133	192	3	the	the	DET
erjee-9133	192	4	customer	customer	NOUN
erjee-9133	192	5	service	service	NOUN
erjee-9133	192	6	on	on	ADP
erjee-9133	192	7	station	station	NOUN
erjee-9133	192	8	provoked	provoke	VERB
erjee-9133	192	9	that	that	SCONJ
erjee-9133	192	10	all	all	PRON
erjee-9133	192	11	of	of	ADP
erjee-9133	192	12	the	the	DET
erjee-9133	192	13	particular	particular	ADJ
erjee-9133	192	14	things	thing	NOUN
erjee-9133	192	15	are	be	AUX
erjee-9133	192	16	important	important	ADJ
erjee-9133	192	17	including	include	VERB
erjee-9133	192	18	job	job	NOUN
erjee-9133	192	19	demands	demand	NOUN
erjee-9133	192	20	,	,	PUNCT
erjee-9133	192	21	promotion	promotion	NOUN
erjee-9133	192	22	of	of	ADP
erjee-9133	192	23	the	the	DET
erjee-9133	192	24	position	position	NOUN
erjee-9133	192	25	,	,	PUNCT
erjee-9133	192	26	and	and	CCONJ
erjee-9133	192	27	gaining	gain	VERB
erjee-9133	192	28	status	status	NOUN
erjee-9133	192	29	for	for	ADP
erjee-9133	192	30	the	the	DET
erjee-9133	192	31	better	well	ADJ
erjee-9133	192	32	position	position	NOUN
erjee-9133	192	33	job	job	NOUN
erjee-9133	192	34	in	in	ADP
erjee-9133	192	35	the	the	DET
erjee-9133	192	36	future	future	NOUN
erjee-9133	192	37	.	.	PUNCT
erjee-9133	193	1	the	the	DET
erjee-9133	193	2	needs	need	NOUN
erjee-9133	193	3	and	and	CCONJ
erjee-9133	193	4	learning	learn	VERB
erjee-9133	193	5	materials	material	NOUN
erjee-9133	193	6	for	for	ADP
erjee-9133	193	7	improving	improve	VERB
erjee-9133	193	8	english	english	ADJ
erjee-9133	193	9	communication	communication	NOUN
erjee-9133	193	10	skills	skill	NOUN
erjee-9133	193	11	the	the	DET
erjee-9133	193	12	result	result	NOUN
erjee-9133	193	13	of	of	ADP
erjee-9133	193	14	the	the	DET
erjee-9133	193	15	research	research	NOUN
erjee-9133	193	16	regarding	regard	VERB
erjee-9133	193	17	the	the	DET
erjee-9133	193	18	kind	kind	NOUN
erjee-9133	193	19	of	of	ADP
erjee-9133	193	20	communication	communication	NOUN
erjee-9133	193	21	skills	skill	NOUN
erjee-9133	193	22	that	that	SCONJ
erjee-9133	193	23	the	the	DET
erjee-9133	193	24	employees	employee	NOUN
erjee-9133	193	25	wanted	want	VERB
erjee-9133	193	26	to	to	PART
erjee-9133	193	27	improve	improve	VERB
erjee-9133	193	28	and	and	CCONJ
erjee-9133	193	29	important	important	ADJ
erjee-9133	193	30	for	for	ADP
erjee-9133	193	31	them	they	PRON
erjee-9133	193	32	can	can	AUX
erjee-9133	193	33	be	be	AUX
erjee-9133	193	34	seen	see	VERB
erjee-9133	193	35	in	in	ADP
erjee-9133	193	36	the	the	DET
erjee-9133	193	37	following	follow	VERB
erjee-9133	193	38	charts	chart	NOUN
erjee-9133	193	39	below	below	ADV
erjee-9133	193	40	.	.	PUNCT
erjee-9133	194	1	figure	figure	VERB
erjee-9133	194	2	6	6	NUM
erjee-9133	194	3	.	.	PUNCT
erjee-9133	195	1	skills	skill	NOUN
erjee-9133	195	2	that	that	SCONJ
erjee-9133	195	3	the	the	DET
erjee-9133	195	4	employees	employee	NOUN
erjee-9133	195	5	want	want	VERB
erjee-9133	195	6	to	to	PART
erjee-9133	195	7	improve	improve	VERB
erjee-9133	195	8	the	the	DET
erjee-9133	195	9	most	most	ADJ
erjee-9133	195	10	from	from	ADP
erjee-9133	195	11	the	the	DET
erjee-9133	195	12	chart	chart	NOUN
erjee-9133	195	13	above	above	ADV
erjee-9133	195	14	,	,	PUNCT
erjee-9133	195	15	most	most	ADJ
erjee-9133	195	16	of	of	ADP
erjee-9133	195	17	the	the	DET
erjee-9133	195	18	participants	participant	NOUN
erjee-9133	195	19	,	,	PUNCT
erjee-9133	195	20	which	which	PRON
erjee-9133	195	21	amounted	amount	VERB
erjee-9133	195	22	to	to	ADP
erjee-9133	195	23	8	8	NUM
erjee-9133	195	24	out	out	ADP
erjee-9133	195	25	of	of	ADP
erjee-9133	195	26	13	13	NUM
erjee-9133	195	27	participants	participant	NOUN
erjee-9133	195	28	(	(	PUNCT
erjee-9133	195	29	61,5	61,5	NOUN
erjee-9133	195	30	%	%	NOUN
erjee-9133	195	31	)	)	PUNCT
erjee-9133	195	32	wanted	want	VERB
erjee-9133	195	33	to	to	PART
erjee-9133	195	34	improve	improve	VERB
erjee-9133	195	35	listening	listen	VERB
erjee-9133	195	36	and	and	CCONJ
erjee-9133	195	37	speaking	speaking	NOUN
erjee-9133	195	38	skills	skill	NOUN
erjee-9133	195	39	.	.	PUNCT
erjee-9133	196	1	meanwhile	meanwhile	ADV
erjee-9133	196	2	,	,	PUNCT
erjee-9133	196	3	4	4	NUM
erjee-9133	196	4	out	out	ADP
erjee-9133	196	5	of	of	ADP
erjee-9133	196	6	13	13	NUM
erjee-9133	196	7	participants	participant	NOUN
erjee-9133	196	8	(	(	PUNCT
erjee-9133	196	9	30,8	30,8	NUM
erjee-9133	196	10	%	%	NOUN
erjee-9133	196	11	)	)	PUNCT
erjee-9133	196	12	wanted	want	VERB
erjee-9133	196	13	to	to	PART
erjee-9133	196	14	improve	improve	VERB
erjee-9133	196	15	their	their	PRON
erjee-9133	196	16	speaking	speaking	NOUN
erjee-9133	196	17	skills	skill	NOUN
erjee-9133	196	18	.	.	PUNCT
erjee-9133	197	1	last	last	ADJ
erjee-9133	197	2	,	,	PUNCT
erjee-9133	197	3	1	1	NUM
erjee-9133	197	4	out	out	ADP
erjee-9133	197	5	of	of	ADP
erjee-9133	197	6	13	13	NUM
erjee-9133	197	7	participants	participant	NOUN
erjee-9133	197	8	(	(	PUNCT
erjee-9133	197	9	7,7	7,7	NUM
erjee-9133	197	10	%	%	NOUN
erjee-9133	197	11	)	)	PUNCT
erjee-9133	197	12	wanted	want	VERB
erjee-9133	197	13	to	to	PART
erjee-9133	197	14	improve	improve	VERB
erjee-9133	197	15	listening	listening	NOUN
erjee-9133	197	16	skills	skill	NOUN
erjee-9133	197	17	.	.	PUNCT
erjee-9133	198	1	mostly	mostly	ADV
erjee-9133	198	2	,	,	PUNCT
erjee-9133	198	3	customer	customer	NOUN
erjee-9133	198	4	service	service	NOUN
erjee-9133	198	5	on	on	ADP
erjee-9133	198	6	station	station	NOUN
erjee-9133	198	7	states	state	NOUN
erjee-9133	198	8	that	that	SCONJ
erjee-9133	198	9	listening	listen	VERB
erjee-9133	198	10	and	and	CCONJ
erjee-9133	198	11	speaking	speaking	NOUN
erjee-9133	198	12	skills	skill	NOUN
erjee-9133	198	13	are	be	AUX
erjee-9133	198	14	important	important	ADJ
erjee-9133	198	15	things	thing	NOUN
erjee-9133	198	16	to	to	PART
erjee-9133	198	17	improve	improve	VERB
erjee-9133	198	18	english	english	ADJ
erjee-9133	198	19	communication	communication	NOUN
erjee-9133	198	20	skills	skill	NOUN
erjee-9133	198	21	.	.	PUNCT
erjee-9133	199	1	in	in	ADP
erjee-9133	199	2	addition	addition	NOUN
erjee-9133	199	3	,	,	PUNCT
erjee-9133	199	4	interviews	interview	NOUN
erjee-9133	199	5	have	have	AUX
erjee-9133	199	6	been	be	AUX
erjee-9133	199	7	conducted	conduct	VERB
erjee-9133	199	8	by	by	ADP
erjee-9133	199	9	researchers	researcher	NOUN
erjee-9133	199	10	to	to	PART
erjee-9133	199	11	obtain	obtain	VERB
erjee-9133	199	12	strong	strong	ADJ
erjee-9133	199	13	validation	validation	NOUN
erjee-9133	199	14	of	of	ADP
erjee-9133	199	15	why	why	SCONJ
erjee-9133	199	16	the	the	DET
erjee-9133	199	17	respondent	respondent	NOUN
erjee-9133	199	18	wants	want	VERB
erjee-9133	199	19	this	this	PRON
erjee-9133	199	20	“	"	PUNCT
erjee-9133	199	21	both	both	PRON
erjee-9133	199	22	are	be	AUX
erjee-9133	199	23	important	important	ADJ
erjee-9133	199	24	[	[	PUNCT
erjee-9133	199	25	for	for	ADP
erjee-9133	199	26	our	our	PRON
erjee-9133	199	27	english	english	ADJ
erjee-9133	199	28	communication	communication	NOUN
erjee-9133	199	29	skills	skill	NOUN
erjee-9133	199	30	]	]	PUNCT
erjee-9133	199	31	,	,	PUNCT
erjee-9133	199	32	the	the	DET
erjee-9133	199	33	reason	reason	NOUN
erjee-9133	199	34	is	be	AUX
erjee-9133	199	35	listening	listen	VERB
erjee-9133	199	36	for	for	ADP
erjee-9133	199	37	understanding	understanding	NOUN
erjee-9133	199	38	&	&	CCONJ
erjee-9133	199	39	speaking	speak	VERB
erjee-9133	199	40	for	for	ADP
erjee-9133	199	41	conveying	convey	VERB
erjee-9133	199	42	.	.	PUNCT
erjee-9133	200	1	speaking	speak	VERB
erjee-9133	200	2	without	without	ADP
erjee-9133	200	3	listening	listen	VERB
erjee-9133	200	4	nonsense	nonsense	NOUN
erjee-9133	200	5	,	,	PUNCT
erjee-9133	200	6	and	and	CCONJ
erjee-9133	200	7	vice	vice	ADV
erjee-9133	200	8	versa	versa	ADV
erjee-9133	200	9	.	.	PUNCT
erjee-9133	200	10	”	"	PUNCT
erjee-9133	201	1	res	re	NOUN
erjee-9133	201	2	(	(	PUNCT
erjee-9133	201	3	translated	translate	VERB
erjee-9133	201	4	version	version	NOUN
erjee-9133	201	5	)	)	PUNCT
erjee-9133	201	6	it	it	PRON
erjee-9133	201	7	can	can	AUX
erjee-9133	201	8	be	be	AUX
erjee-9133	201	9	concluded	conclude	VERB
erjee-9133	201	10	that	that	SCONJ
erjee-9133	201	11	speaking	speak	VERB
erjee-9133	201	12	and	and	CCONJ
erjee-9133	201	13	listening	listen	VERB
erjee-9133	201	14	very	very	ADV
erjee-9133	201	15	important	important	ADJ
erjee-9133	201	16	,	,	PUNCT
erjee-9133	201	17	77	77	NUM
erjee-9133	201	18	%	%	NOUN
erjee-9133	201	19	,	,	PUNCT
erjee-9133	201	20	77	77	NUM
erjee-9133	201	21	%	%	NOUN
erjee-9133	201	22	important	important	ADJ
erjee-9133	201	23	;	;	PUNCT
erjee-9133	201	24	23	23	NUM
erjee-9133	201	25	%	%	NOUN
erjee-9133	201	26	;	;	PUNCT
erjee-9133	201	27	somehow	somehow	ADV
erjee-9133	201	28	important	important	ADJ
erjee-9133	201	29	;	;	PUNCT
erjee-9133	201	30	0	0	NUM
erjee-9133	201	31	%	%	NOUN
erjee-9133	201	32	;	;	PUNCT
erjee-9133	201	33	unimportant	unimportant	ADJ
erjee-9133	201	34	;	;	PUNCT
erjee-9133	201	35	0	0	NUM
erjee-9133	201	36	%	%	NOUN
erjee-9133	201	37	very	very	ADV
erjee-9133	201	38	important	important	ADJ
erjee-9133	201	39	important	important	ADJ
erjee-9133	201	40	somehow	somehow	ADV
erjee-9133	201	41	important	important	ADJ
erjee-9133	201	42	unimportant	unimportant	ADJ
erjee-9133	201	43	my	my	PRON
erjee-9133	201	44	job	job	NOUN
erjee-9133	201	45	demands	demand	NOUN
erjee-9133	201	46	,	,	PUNCT
erjee-9133	201	47	8	8	NUM
erjee-9133	201	48	%	%	NOUN
erjee-9133	201	49	for	for	ADP
erjee-9133	201	50	promotion	promotion	NOUN
erjee-9133	201	51	of	of	ADP
erjee-9133	201	52	the	the	DET
erjee-9133	201	53	position	position	NOUN
erjee-9133	201	54	,	,	PUNCT
erjee-9133	201	55	8	8	NUM
erjee-9133	201	56	%	%	NOUN
erjee-9133	201	57	to	to	PART
erjee-9133	201	58	gain	gain	VERB
erjee-9133	201	59	status	status	NOUN
erjee-9133	201	60	,	,	PUNCT
erjee-9133	201	61	15	15	NUM
erjee-9133	201	62	%	%	NOUN
erjee-9133	201	63	for	for	ADP
erjee-9133	201	64	all	all	PRON
erjee-9133	201	65	of	of	ADP
erjee-9133	201	66	the	the	DET
erjee-9133	201	67	above	above	ADJ
erjee-9133	201	68	,	,	PUNCT
erjee-9133	201	69	69	69	NUM
erjee-9133	201	70	%	%	NOUN
erjee-9133	201	71	my	my	PRON
erjee-9133	201	72	job	job	NOUN
erjee-9133	201	73	demands	demand	NOUN
erjee-9133	201	74	for	for	ADP
erjee-9133	201	75	promotion	promotion	NOUN
erjee-9133	201	76	of	of	ADP
erjee-9133	201	77	the	the	DET
erjee-9133	201	78	position	position	NOUN
erjee-9133	201	79	to	to	PART
erjee-9133	201	80	gain	gain	VERB
erjee-9133	201	81	status	status	NOUN
erjee-9133	201	82	for	for	ADP
erjee-9133	201	83	all	all	PRON
erjee-9133	201	84	of	of	ADP
erjee-9133	201	85	the	the	DET
erjee-9133	201	86	above	above	ADJ
erjee-9133	201	87	listening	listening	NOUN
erjee-9133	201	88	;	;	PUNCT
erjee-9133	201	89	7,7	7,7	NUM
erjee-9133	201	90	%	%	NOUN
erjee-9133	201	91	speaking	speak	VERB
erjee-9133	201	92	;	;	PUNCT
erjee-9133	201	93	30,8	30,8	NUM
erjee-9133	201	94	%	%	NOUN
erjee-9133	201	95	listening	listening	NOUN
erjee-9133	201	96	&	&	CCONJ
erjee-9133	201	97	speaking	speak	VERB
erjee-9133	201	98	;	;	PUNCT
erjee-9133	201	99	61,5	61,5	NUM
erjee-9133	201	100	%	%	NOUN
erjee-9133	201	101	other	other	ADJ
erjee-9133	201	102	,	,	PUNCT
erjee-9133	201	103	0	0	NUM
erjee-9133	201	104	%	%	NOUN
erjee-9133	201	105	listening	listen	VERB
erjee-9133	201	106	speaking	speak	VERB
erjee-9133	201	107	listening	listening	NOUN
erjee-9133	201	108	&	&	CCONJ
erjee-9133	201	109	speaking	speak	VERB
erjee-9133	201	110	other	other	ADJ
erjee-9133	201	111	english	english	PROPN
erjee-9133	201	112	review	review	PROPN
erjee-9133	201	113	:	:	PUNCT
erjee-9133	201	114	journal	journal	NOUN
erjee-9133	201	115	of	of	ADP
erjee-9133	201	116	english	english	ADJ
erjee-9133	201	117	education	education	PROPN
erjee-9133	201	118	p	p	PROPN
erjee-9133	201	119	-	-	PUNCT
erjee-9133	201	120	issn	issn	PROPN
erjee-9133	201	121	2301	2301	NUM
erjee-9133	201	122	-	-	SYM
erjee-9133	201	123	7554	7554	NUM
erjee-9133	201	124	,	,	PUNCT
erjee-9133	201	125	e	e	X
erjee-9133	201	126	-	-	PUNCT
erjee-9133	201	127	issn	issn	VERB
erjee-9133	201	128	2541	2541	NUM
erjee-9133	201	129	-	-	SYM
erjee-9133	201	130	3643	3643	NUM
erjee-9133	201	131	volume	volume	NOUN
erjee-9133	201	132	12	12	NUM
erjee-9133	201	133	,	,	PUNCT
erjee-9133	201	134	issue	issue	NOUN
erjee-9133	201	135	1	1	NUM
erjee-9133	201	136	,	,	PUNCT
erjee-9133	201	137	february	february	PROPN
erjee-9133	201	138	2024	2024	NUM
erjee-9133	201	139	https://journal.uniku.ac.id/index.php/erjee	https://journal.uniku.ac.id/index.php/erjee	PROPN
erjee-9133	201	140	403	403	NUM
erjee-9133	201	141	are	be	AUX
erjee-9133	201	142	inseparable	inseparable	ADJ
erjee-9133	201	143	,	,	PUNCT
erjee-9133	201	144	because	because	SCONJ
erjee-9133	201	145	when	when	SCONJ
erjee-9133	201	146	a	a	DET
erjee-9133	201	147	person	person	NOUN
erjee-9133	201	148	can	can	AUX
erjee-9133	201	149	only	only	ADV
erjee-9133	201	150	listen	listen	VERB
erjee-9133	201	151	without	without	ADP
erjee-9133	201	152	being	be	AUX
erjee-9133	201	153	able	able	ADJ
erjee-9133	201	154	to	to	PART
erjee-9133	201	155	convey	convey	VERB
erjee-9133	201	156	his	his	PRON
erjee-9133	201	157	message	message	NOUN
erjee-9133	201	158	through	through	ADP
erjee-9133	201	159	speaking	speak	VERB
erjee-9133	201	160	,	,	PUNCT
erjee-9133	201	161	then	then	ADV
erjee-9133	201	162	the	the	DET
erjee-9133	201	163	information	information	NOUN
erjee-9133	201	164	that	that	SCONJ
erjee-9133	201	165	customers	customer	NOUN
erjee-9133	201	166	will	will	AUX
erjee-9133	201	167	obtain	obtain	VERB
erjee-9133	201	168	is	be	AUX
erjee-9133	201	169	less	less	ADJ
erjee-9133	201	170	than	than	ADP
erjee-9133	201	171	optimal	optimal	ADJ
erjee-9133	201	172	.	.	PUNCT
erjee-9133	202	1	another	another	DET
erjee-9133	202	2	statement	statement	NOUN
erjee-9133	202	3	conveyed	convey	VERB
erjee-9133	202	4	by	by	ADP
erjee-9133	202	5	the	the	DET
erjee-9133	202	6	respondent	respondent	NOUN
erjee-9133	202	7	to	to	PART
erjee-9133	202	8	support	support	VERB
erjee-9133	202	9	the	the	DET
erjee-9133	202	10	material	material	NOUN
erjee-9133	202	11	,	,	PUNCT
erjee-9133	202	12	which	which	PRON
erjee-9133	202	13	is	be	AUX
erjee-9133	202	14	important	important	ADJ
erjee-9133	202	15	speaking	speak	VERB
erjee-9133	202	16	or	or	CCONJ
erjee-9133	202	17	listening	listen	VERB
erjee-9133	202	18	material	material	NOUN
erjee-9133	202	19	.	.	PUNCT
erjee-9133	203	1	"	"	PUNCT
erjee-9133	203	2	in	in	ADP
erjee-9133	203	3	my	my	PRON
erjee-9133	203	4	opinion	opinion	NOUN
erjee-9133	203	5	the	the	DET
erjee-9133	203	6	most	most	ADV
erjee-9133	203	7	important	important	ADJ
erjee-9133	203	8	thing	thing	NOUN
erjee-9133	203	9	is	be	AUX
erjee-9133	203	10	listening	listen	VERB
erjee-9133	203	11	,	,	PUNCT
erjee-9133	203	12	because	because	SCONJ
erjee-9133	203	13	this	this	PRON
erjee-9133	203	14	is	be	AUX
erjee-9133	203	15	our	our	PRON
erjee-9133	203	16	basis	basis	NOUN
erjee-9133	203	17	for	for	ADP
erjee-9133	203	18	processing	process	VERB
erjee-9133	203	19	the	the	DET
erjee-9133	203	20	information	information	NOUN
erjee-9133	203	21	conveyed	convey	VERB
erjee-9133	203	22	by	by	ADP
erjee-9133	203	23	customers	customer	NOUN
erjee-9133	203	24	.	.	PUNCT
erjee-9133	204	1	when	when	SCONJ
erjee-9133	204	2	we	we	PRON
erjee-9133	204	3	understand	understand	VERB
erjee-9133	204	4	what	what	PRON
erjee-9133	204	5	customers	customer	NOUN
erjee-9133	204	6	mean	mean	VERB
erjee-9133	204	7	,	,	PUNCT
erjee-9133	204	8	we	we	PRON
erjee-9133	204	9	can	can	AUX
erjee-9133	204	10	provide	provide	VERB
erjee-9133	204	11	answers	answer	NOUN
erjee-9133	204	12	that	that	PRON
erjee-9133	204	13	fit	fit	VERB
erjee-9133	204	14	their	their	PRON
erjee-9133	204	15	needs	need	NOUN
erjee-9133	204	16	.	.	PUNCT
erjee-9133	204	17	”	"	PUNCT
erjee-9133	205	1	–	–	PUNCT
erjee-9133	205	2	mfem	mfem	NOUN
erjee-9133	205	3	(	(	PUNCT
erjee-9133	205	4	translated	translate	VERB
erjee-9133	205	5	version	version	NOUN
erjee-9133	205	6	)	)	PUNCT
erjee-9133	205	7	according	accord	VERB
erjee-9133	205	8	to	to	ADP
erjee-9133	205	9	the	the	DET
erjee-9133	205	10	respondent	respondent	NOUN
erjee-9133	205	11	(	(	PUNCT
erjee-9133	205	12	mfem	mfem	PROPN
erjee-9133	205	13	)	)	PUNCT
erjee-9133	205	14	,	,	PUNCT
erjee-9133	205	15	listening	listen	VERB
erjee-9133	205	16	is	be	AUX
erjee-9133	205	17	essential	essential	ADJ
erjee-9133	205	18	to	to	PART
erjee-9133	205	19	master	master	VERB
erjee-9133	205	20	because	because	SCONJ
erjee-9133	205	21	they	they	PRON
erjee-9133	205	22	must	must	AUX
erjee-9133	205	23	understand	understand	VERB
erjee-9133	205	24	what	what	PRON
erjee-9133	205	25	the	the	DET
erjee-9133	205	26	customer	customer	NOUN
erjee-9133	205	27	wants	want	VERB
erjee-9133	205	28	.	.	PUNCT
erjee-9133	206	1	if	if	SCONJ
erjee-9133	206	2	they	they	PRON
erjee-9133	206	3	encounter	encounter	VERB
erjee-9133	206	4	difficulties	difficulty	NOUN
erjee-9133	206	5	understanding	understand	VERB
erjee-9133	206	6	the	the	DET
erjee-9133	206	7	essence	essence	NOUN
erjee-9133	206	8	of	of	ADP
erjee-9133	206	9	the	the	DET
erjee-9133	206	10	customer	customer	NOUN
erjee-9133	206	11	's	's	PART
erjee-9133	206	12	message	message	NOUN
erjee-9133	206	13	,	,	PUNCT
erjee-9133	206	14	they	they	PRON
erjee-9133	206	15	will	will	AUX
erjee-9133	206	16	understand	understand	VERB
erjee-9133	206	17	what	what	PRON
erjee-9133	206	18	the	the	DET
erjee-9133	206	19	customer	customer	NOUN
erjee-9133	206	20	wants	want	VERB
erjee-9133	206	21	.	.	PUNCT
erjee-9133	207	1	in	in	ADP
erjee-9133	207	2	more	more	ADJ
erjee-9133	207	3	detail	detail	NOUN
erjee-9133	207	4	,	,	PUNCT
erjee-9133	207	5	the	the	DET
erjee-9133	207	6	learning	learn	VERB
erjee-9133	207	7	objectives	objective	NOUN
erjee-9133	207	8	of	of	ADP
erjee-9133	207	9	listening	listening	NOUN
erjee-9133	207	10	skills	skill	NOUN
erjee-9133	207	11	that	that	PRON
erjee-9133	207	12	will	will	AUX
erjee-9133	207	13	be	be	AUX
erjee-9133	207	14	congruent	congruent	ADJ
erjee-9133	207	15	with	with	ADP
erjee-9133	207	16	the	the	DET
erjee-9133	207	17	target	target	NOUN
erjee-9133	207	18	learner	learner	NOUN
erjee-9133	207	19	's	's	PART
erjee-9133	207	20	need	need	NOUN
erjee-9133	207	21	are	be	AUX
erjee-9133	207	22	shown	show	VERB
erjee-9133	207	23	in	in	ADP
erjee-9133	207	24	the	the	DET
erjee-9133	207	25	following	follow	VERB
erjee-9133	207	26	chart	chart	NOUN
erjee-9133	207	27	.	.	PUNCT
erjee-9133	208	1	figure	figure	VERB
erjee-9133	208	2	7	7	NUM
erjee-9133	208	3	.	.	PUNCT
erjee-9133	209	1	the	the	DET
erjee-9133	209	2	important	important	ADJ
erjee-9133	209	3	english	english	ADJ
erjee-9133	209	4	listening	listening	NOUN
erjee-9133	209	5	materials	material	NOUN
erjee-9133	209	6	in	in	ADP
erjee-9133	209	7	the	the	DET
erjee-9133	209	8	workplace	workplace	NOUN
erjee-9133	209	9	the	the	DET
erjee-9133	209	10	data	datum	NOUN
erjee-9133	209	11	from	from	ADP
erjee-9133	209	12	the	the	DET
erjee-9133	209	13	chart	chart	NOUN
erjee-9133	209	14	above	above	ADV
erjee-9133	209	15	shows	show	VERB
erjee-9133	209	16	the	the	DET
erjee-9133	209	17	important	important	ADJ
erjee-9133	209	18	english	english	ADJ
erjee-9133	209	19	listening	listening	NOUN
erjee-9133	209	20	materials	material	NOUN
erjee-9133	209	21	in	in	ADP
erjee-9133	209	22	the	the	DET
erjee-9133	209	23	workplace	workplace	NOUN
erjee-9133	209	24	with	with	ADP
erjee-9133	209	25	the	the	DET
erjee-9133	209	26	range	range	NOUN
erjee-9133	209	27	5	5	NUM
erjee-9133	209	28	-	-	SYM
erjee-9133	209	29	1	1	NUM
erjee-9133	209	30	.	.	PUNCT
erjee-9133	210	1	the	the	DET
erjee-9133	210	2	highest	high	ADJ
erjee-9133	210	3	range	range	NOUN
erjee-9133	210	4	or	or	CCONJ
erjee-9133	210	5	range	range	NOUN
erjee-9133	210	6	number	number	NOUN
erjee-9133	210	7	5	5	NUM
erjee-9133	210	8	shows	show	VERB
erjee-9133	210	9	that	that	SCONJ
erjee-9133	210	10	the	the	DET
erjee-9133	210	11	aspect	aspect	NOUN
erjee-9133	210	12	is	be	AUX
erjee-9133	210	13	"	"	PUNCT
erjee-9133	210	14	priority	priority	NOUN
erjee-9133	210	15	"	"	PUNCT
erjee-9133	210	16	,	,	PUNCT
erjee-9133	210	17	range	range	NOUN
erjee-9133	210	18	number	number	NOUN
erjee-9133	210	19	4	4	NUM
erjee-9133	210	20	shows	show	VERB
erjee-9133	210	21	that	that	SCONJ
erjee-9133	210	22	the	the	DET
erjee-9133	210	23	aspect	aspect	NOUN
erjee-9133	210	24	is	be	AUX
erjee-9133	210	25	"	"	PUNCT
erjee-9133	210	26	somewhat	somewhat	ADV
erjee-9133	210	27	important	important	ADJ
erjee-9133	210	28	"	"	PUNCT
erjee-9133	210	29	,	,	PUNCT
erjee-9133	210	30	range	range	NOUN
erjee-9133	210	31	number	number	NOUN
erjee-9133	210	32	3	3	NUM
erjee-9133	210	33	shows	show	VERB
erjee-9133	210	34	that	that	SCONJ
erjee-9133	210	35	the	the	DET
erjee-9133	210	36	aspect	aspect	NOUN
erjee-9133	210	37	is	be	AUX
erjee-9133	210	38	"	"	PUNCT
erjee-9133	210	39	important	important	ADJ
erjee-9133	210	40	"	"	PUNCT
erjee-9133	210	41	,	,	PUNCT
erjee-9133	210	42	range	range	NOUN
erjee-9133	210	43	number	number	NOUN
erjee-9133	210	44	2	2	NUM
erjee-9133	210	45	shows	show	VERB
erjee-9133	210	46	that	that	SCONJ
erjee-9133	210	47	the	the	DET
erjee-9133	210	48	aspect	aspect	NOUN
erjee-9133	210	49	is	be	AUX
erjee-9133	210	50	"	"	PUNCT
erjee-9133	210	51	not	not	PART
erjee-9133	210	52	important	important	ADJ
erjee-9133	210	53	"	"	PUNCT
erjee-9133	210	54	,	,	PUNCT
erjee-9133	210	55	and	and	CCONJ
erjee-9133	210	56	range	range	NOUN
erjee-9133	210	57	number	number	NOUN
erjee-9133	210	58	1	1	NUM
erjee-9133	210	59	shows	show	VERB
erjee-9133	210	60	that	that	SCONJ
erjee-9133	210	61	the	the	DET
erjee-9133	210	62	aspect	aspect	NOUN
erjee-9133	210	63	is	be	AUX
erjee-9133	210	64	"	"	PUNCT
erjee-9133	210	65	not	not	PART
erjee-9133	210	66	important	important	ADJ
erjee-9133	210	67	at	at	ADV
erjee-9133	210	68	all	all	ADV
erjee-9133	210	69	"	"	PUNCT
erjee-9133	210	70	.	.	PUNCT
erjee-9133	211	1	it	it	PRON
erjee-9133	211	2	can	can	AUX
erjee-9133	211	3	be	be	AUX
erjee-9133	211	4	seen	see	VERB
erjee-9133	211	5	that	that	SCONJ
erjee-9133	211	6	listening	listen	VERB
erjee-9133	211	7	for	for	ADP
erjee-9133	211	8	main	main	ADJ
erjee-9133	211	9	ideas	idea	NOUN
erjee-9133	211	10	is	be	AUX
erjee-9133	211	11	the	the	DET
erjee-9133	211	12	priority	priority	NOUN
erjee-9133	211	13	english	english	ADJ
erjee-9133	211	14	listening	listening	NOUN
erjee-9133	211	15	material	material	NOUN
erjee-9133	211	16	(	(	PUNCT
erjee-9133	211	17	mean=4,54	mean=4,54	PROPN
erjee-9133	211	18	)	)	PUNCT
erjee-9133	211	19	.	.	PUNCT
erjee-9133	212	1	on	on	ADP
erjee-9133	212	2	the	the	DET
erjee-9133	212	3	other	other	ADJ
erjee-9133	212	4	hand	hand	NOUN
erjee-9133	212	5	,	,	PUNCT
erjee-9133	212	6	understanding	understand	VERB
erjee-9133	212	7	different	different	ADJ
erjee-9133	212	8	accents	accent	NOUN
erjee-9133	212	9	is	be	AUX
erjee-9133	212	10	less	less	ADV
erjee-9133	212	11	important	important	ADJ
erjee-9133	212	12	for	for	ADP
erjee-9133	212	13	english	english	ADJ
erjee-9133	212	14	listening	listening	NOUN
erjee-9133	212	15	material	material	NOUN
erjee-9133	212	16	(	(	PUNCT
erjee-9133	212	17	4,15	4,15	NOUN
erjee-9133	212	18	)	)	PUNCT
erjee-9133	212	19	.	.	PUNCT
erjee-9133	213	1	these	these	DET
erjee-9133	213	2	findings	finding	NOUN
erjee-9133	213	3	were	be	AUX
erjee-9133	213	4	supported	support	VERB
erjee-9133	213	5	by	by	ADP
erjee-9133	213	6	the	the	DET
erjee-9133	213	7	result	result	NOUN
erjee-9133	213	8	of	of	ADP
erjee-9133	213	9	the	the	DET
erjee-9133	213	10	interview	interview	NOUN
erjee-9133	213	11	as	as	SCONJ
erjee-9133	213	12	follows	follow	VERB
erjee-9133	213	13	:	:	PUNCT
erjee-9133	213	14	"	"	PUNCT
erjee-9133	213	15	because	because	SCONJ
erjee-9133	213	16	we	we	PRON
erjee-9133	213	17	have	have	VERB
erjee-9133	213	18	to	to	PART
erjee-9133	213	19	understand	understand	VERB
erjee-9133	213	20	what	what	PRON
erjee-9133	213	21	customers	customer	NOUN
erjee-9133	213	22	want	want	VERB
erjee-9133	213	23	.	.	PUNCT
erjee-9133	214	1	when	when	SCONJ
erjee-9133	214	2	we	we	PRON
erjee-9133	214	3	can	can	AUX
erjee-9133	214	4	not	not	PART
erjee-9133	214	5	understand	understand	VERB
erjee-9133	214	6	,	,	PUNCT
erjee-9133	214	7	everything	everything	PRON
erjee-9133	214	8	will	will	AUX
erjee-9133	214	9	go	go	VERB
erjee-9133	214	10	wrong	wrong	ADJ
erjee-9133	214	11	and	and	CCONJ
erjee-9133	214	12	result	result	VERB
erjee-9133	214	13	in	in	ADP
erjee-9133	214	14	misunderstandings	misunderstanding	NOUN
erjee-9133	214	15	.	.	PUNCT
erjee-9133	215	1	as	as	ADP
erjee-9133	215	2	a	a	DET
erjee-9133	215	3	result	result	NOUN
erjee-9133	215	4	,	,	PUNCT
erjee-9133	215	5	the	the	DET
erjee-9133	215	6	information	information	NOUN
erjee-9133	215	7	that	that	PRON
erjee-9133	215	8	the	the	DET
erjee-9133	215	9	customer	customer	NOUN
erjee-9133	215	10	wants	want	VERB
erjee-9133	215	11	are	be	AUX
erjee-9133	215	12	not	not	PART
erjee-9133	215	13	conveyed	convey	VERB
erjee-9133	215	14	in	in	ADP
erjee-9133	215	15	its	its	PRON
erjee-9133	215	16	entirety	entirety	NOUN
erjee-9133	215	17	.	.	PUNCT
erjee-9133	215	18	"	"	PUNCT
erjee-9133	216	1	–	–	PUNCT
erjee-9133	216	2	sat	sit	VERB
erjee-9133	216	3	(	(	PUNCT
erjee-9133	216	4	translated	translate	VERB
erjee-9133	216	5	version	version	NOUN
erjee-9133	216	6	)	)	PUNCT
erjee-9133	216	7	from	from	ADP
erjee-9133	216	8	the	the	DET
erjee-9133	216	9	statement	statement	NOUN
erjee-9133	216	10	above	above	ADV
erjee-9133	216	11	,	,	PUNCT
erjee-9133	216	12	the	the	DET
erjee-9133	216	13	researcher	researcher	NOUN
erjee-9133	216	14	can	can	AUX
erjee-9133	216	15	assume	assume	VERB
erjee-9133	216	16	that	that	SCONJ
erjee-9133	216	17	listening	listening	NOUN
erjee-9133	216	18	skill	skill	NOUN
erjee-9133	216	19	is	be	AUX
erjee-9133	216	20	essential	essential	ADJ
erjee-9133	216	21	to	to	PART
erjee-9133	216	22	do	do	VERB
erjee-9133	216	23	.	.	PUNCT
erjee-9133	217	1	by	by	ADP
erjee-9133	217	2	having	have	VERB
erjee-9133	217	3	reliable	reliable	ADJ
erjee-9133	217	4	listening	listening	NOUN
erjee-9133	217	5	skills	skill	NOUN
erjee-9133	217	6	,	,	PUNCT
erjee-9133	217	7	the	the	DET
erjee-9133	217	8	customer	customer	NOUN
erjee-9133	217	9	service	service	NOUN
erjee-9133	217	10	employee	employee	NOUN
erjee-9133	217	11	can	can	AUX
erjee-9133	217	12	receive	receive	VERB
erjee-9133	217	13	customer	customer	NOUN
erjee-9133	217	14	information	information	NOUN
erjee-9133	217	15	.	.	PUNCT
erjee-9133	218	1	the	the	DET
erjee-9133	218	2	employee	employee	NOUN
erjee-9133	218	3	can	can	AUX
erjee-9133	218	4	hear	hear	VERB
erjee-9133	218	5	the	the	DET
erjee-9133	218	6	main	main	ADJ
erjee-9133	218	7	idea	idea	NOUN
erjee-9133	218	8	even	even	ADV
erjee-9133	218	9	with	with	ADP
erjee-9133	218	10	different	different	ADJ
erjee-9133	218	11	accents	accent	NOUN
erjee-9133	218	12	or	or	CCONJ
erjee-9133	218	13	speaking	speak	VERB
erjee-9133	218	14	styles	style	NOUN
erjee-9133	218	15	.	.	PUNCT
erjee-9133	219	1	if	if	SCONJ
erjee-9133	219	2	their	their	PRON
erjee-9133	219	3	speaking	speaking	NOUN
erjee-9133	219	4	is	be	AUX
erjee-9133	219	5	still	still	ADV
erjee-9133	219	6	unclear	unclear	ADJ
erjee-9133	219	7	,	,	PUNCT
erjee-9133	219	8	customer	customer	NOUN
erjee-9133	219	9	service	service	NOUN
erjee-9133	219	10	employees	employee	NOUN
erjee-9133	219	11	can	can	AUX
erjee-9133	219	12	clarify	clarify	VERB
erjee-9133	219	13	the	the	DET
erjee-9133	219	14	information	information	NOUN
erjee-9133	219	15	requested	request	VERB
erjee-9133	219	16	by	by	ADP
erjee-9133	219	17	the	the	DET
erjee-9133	219	18	customer	customer	NOUN
erjee-9133	219	19	so	so	SCONJ
erjee-9133	219	20	that	that	SCONJ
erjee-9133	219	21	everything	everything	PRON
erjee-9133	219	22	is	be	AUX
erjee-9133	219	23	clear	clear	ADJ
erjee-9133	219	24	.	.	PUNCT
erjee-9133	220	1	figure	figure	VERB
erjee-9133	220	2	8	8	NUM
erjee-9133	220	3	.	.	PUNCT
erjee-9133	221	1	the	the	DET
erjee-9133	221	2	necessary	necessary	ADJ
erjee-9133	221	3	english	english	PROPN
erjee-9133	221	4	-	-	PUNCT
erjee-9133	221	5	speaking	speak	VERB
erjee-9133	221	6	materials	material	NOUN
erjee-9133	221	7	in	in	ADP
erjee-9133	221	8	the	the	DET
erjee-9133	221	9	workplace	workplace	NOUN
erjee-9133	221	10	the	the	DET
erjee-9133	221	11	data	datum	NOUN
erjee-9133	221	12	chart	chart	NOUN
erjee-9133	221	13	above	above	ADV
erjee-9133	221	14	shows	show	VERB
erjee-9133	221	15	the	the	DET
erjee-9133	221	16	important	important	ADJ
erjee-9133	221	17	english	english	PROPN
erjee-9133	221	18	-	-	PUNCT
erjee-9133	221	19	speaking	speak	VERB
erjee-9133	221	20	materials	material	NOUN
erjee-9133	221	21	in	in	ADP
erjee-9133	221	22	the	the	DET
erjee-9133	221	23	workplace	workplace	NOUN
erjee-9133	221	24	with	with	ADP
erjee-9133	221	25	the	the	DET
erjee-9133	221	26	range	range	NOUN
erjee-9133	221	27	5	5	NUM
erjee-9133	221	28	-	-	SYM
erjee-9133	221	29	1	1	NUM
erjee-9133	221	30	.	.	PUNCT
erjee-9133	222	1	the	the	DET
erjee-9133	222	2	highest	high	ADJ
erjee-9133	222	3	range	range	NOUN
erjee-9133	222	4	or	or	CCONJ
erjee-9133	222	5	range	range	NOUN
erjee-9133	222	6	number	number	NOUN
erjee-9133	222	7	5	5	NUM
erjee-9133	222	8	shows	show	VERB
erjee-9133	222	9	that	that	SCONJ
erjee-9133	222	10	the	the	DET
erjee-9133	222	11	aspect	aspect	NOUN
erjee-9133	222	12	is	be	AUX
erjee-9133	222	13	“	"	PUNCT
erjee-9133	222	14	priority	priority	NOUN
erjee-9133	222	15	or	or	CCONJ
erjee-9133	222	16	very	very	ADV
erjee-9133	222	17	important	important	ADJ
erjee-9133	222	18	”	"	PUNCT
erjee-9133	222	19	,	,	PUNCT
erjee-9133	222	20	range	range	NOUN
erjee-9133	222	21	number	number	NOUN
erjee-9133	222	22	4	4	NUM
erjee-9133	222	23	shows	show	VERB
erjee-9133	222	24	that	that	SCONJ
erjee-9133	222	25	the	the	DET
erjee-9133	222	26	aspect	aspect	NOUN
erjee-9133	222	27	is	be	AUX
erjee-9133	222	28	“	"	PUNCT
erjee-9133	222	29	somewhat	somewhat	ADV
erjee-9133	222	30	important	important	ADJ
erjee-9133	222	31	”	"	PUNCT
erjee-9133	222	32	,	,	PUNCT
erjee-9133	222	33	range	range	NOUN
erjee-9133	222	34	number	number	NOUN
erjee-9133	222	35	3	3	NUM
erjee-9133	222	36	shows	show	VERB
erjee-9133	222	37	that	that	SCONJ
erjee-9133	222	38	the	the	DET
erjee-9133	222	39	aspect	aspect	NOUN
erjee-9133	222	40	is	be	AUX
erjee-9133	222	41	“	"	PUNCT
erjee-9133	222	42	important	important	ADJ
erjee-9133	222	43	”	"	PUNCT
erjee-9133	222	44	,	,	PUNCT
erjee-9133	222	45	range	range	NOUN
erjee-9133	222	46	number	number	NOUN
erjee-9133	222	47	2	2	NUM
erjee-9133	222	48	shows	show	VERB
erjee-9133	222	49	that	that	SCONJ
erjee-9133	222	50	the	the	DET
erjee-9133	222	51	aspect	aspect	NOUN
erjee-9133	222	52	is	be	AUX
erjee-9133	222	53	“	"	PUNCT
erjee-9133	222	54	not	not	PART
erjee-9133	222	55	important	important	ADJ
erjee-9133	222	56	”	"	PUNCT
erjee-9133	222	57	,	,	PUNCT
erjee-9133	222	58	and	and	CCONJ
erjee-9133	222	59	range	range	NOUN
erjee-9133	222	60	number	number	NOUN
erjee-9133	222	61	1	1	NUM
erjee-9133	222	62	shows	show	VERB
erjee-9133	222	63	that	that	SCONJ
erjee-9133	222	64	the	the	DET
erjee-9133	222	65	aspect	aspect	NOUN
erjee-9133	222	66	is	be	AUX
erjee-9133	222	67	“	"	PUNCT
erjee-9133	222	68	not	not	PART
erjee-9133	222	69	important	important	ADJ
erjee-9133	222	70	at	at	ADV
erjee-9133	222	71	all	all	ADV
erjee-9133	222	72	”	"	PUNCT
erjee-9133	222	73	.	.	PUNCT
erjee-9133	223	1	it	it	PRON
erjee-9133	223	2	can	can	AUX
erjee-9133	223	3	be	be	AUX
erjee-9133	223	4	seen	see	VERB
erjee-9133	223	5	that	that	SCONJ
erjee-9133	223	6	showing	show	VERB
erjee-9133	223	7	empathy	empathy	NOUN
erjee-9133	223	8	(	(	PUNCT
erjee-9133	223	9	mean=4,77	mean=4,77	NOUN
erjee-9133	223	10	)	)	PUNCT
erjee-9133	223	11	,	,	PUNCT
erjee-9133	223	12	thanking	thank	VERB
erjee-9133	223	13	and	and	CCONJ
erjee-9133	223	14	responding	respond	VERB
erjee-9133	223	15	to	to	ADP
erjee-9133	223	16	thanks	thank	NOUN
erjee-9133	223	17	(	(	PUNCT
erjee-9133	223	18	mean=4,69	mean=4,69	PROPN
erjee-9133	223	19	)	)	PUNCT
erjee-9133	223	20	,	,	PUNCT
erjee-9133	223	21	and	and	CCONJ
erjee-9133	223	22	ending	end	VERB
erjee-9133	223	23	conversation	conversation	NOUN
erjee-9133	223	24	(	(	PUNCT
erjee-9133	223	25	mean=4,69	mean=4,69	PROPN
erjee-9133	223	26	)	)	PUNCT
erjee-9133	223	27	are	be	AUX
erjee-9133	223	28	the	the	DET
erjee-9133	223	29	most	most	ADV
erjee-9133	223	30	important	important	ADJ
erjee-9133	223	31	englishspeaking	englishspeake	VERB
erjee-9133	223	32	materials	material	NOUN
erjee-9133	223	33	in	in	ADP
erjee-9133	223	34	the	the	DET
erjee-9133	223	35	workplace	workplace	NOUN
erjee-9133	223	36	for	for	ADP
erjee-9133	223	37	the	the	DET
erjee-9133	223	38	customer	customer	NOUN
erjee-9133	223	39	service	service	NOUN
erjee-9133	223	40	employees	employee	NOUN
erjee-9133	223	41	.	.	PUNCT
erjee-9133	224	1	however	however	ADV
erjee-9133	224	2	,	,	PUNCT
erjee-9133	224	3	providing	provide	VERB
erjee-9133	224	4	services	service	NOUN
erjee-9133	224	5	(	(	PUNCT
erjee-9133	224	6	train	train	NOUN
erjee-9133	224	7	schedule	schedule	NOUN
erjee-9133	224	8	,	,	PUNCT
erjee-9133	224	9	refund	refund	NOUN
erjee-9133	224	10	ticket	ticket	NOUN
erjee-9133	224	11	,	,	PUNCT
erjee-9133	224	12	reschedule	reschedule	NOUN
erjee-9133	224	13	ticket	ticket	NOUN
erjee-9133	224	14	,	,	PUNCT
erjee-9133	224	15	and	and	CCONJ
erjee-9133	224	16	cancel	cancel	VERB
erjee-9133	224	17	ticket	ticket	NOUN
erjee-9133	224	18	)	)	PUNCT
erjee-9133	224	19	(	(	PUNCT
erjee-9133	224	20	mean=4,54	mean=4,54	PROPN
erjee-9133	224	21	)	)	PUNCT
erjee-9133	224	22	,	,	PUNCT
erjee-9133	224	23	greeting	greet	VERB
erjee-9133	224	24	and	and	CCONJ
erjee-9133	224	25	initiating	initiate	VERB
erjee-9133	224	26	assistance	assistance	NOUN
erjee-9133	224	27	(	(	PUNCT
erjee-9133	224	28	mean=4,54	mean=4,54	NOUN
erjee-9133	224	29	)	)	PUNCT
erjee-9133	224	30	,	,	PUNCT
erjee-9133	224	31	and	and	CCONJ
erjee-9133	224	32	dealing	deal	VERB
erjee-9133	224	33	with	with	ADP
erjee-9133	224	34	serious	serious	ADJ
erjee-9133	224	35	customers	customer	NOUN
erjee-9133	224	36	(	(	PUNCT
erjee-9133	224	37	mean=4,15	mean=4,15	PROPN
erjee-9133	224	38	)	)	PUNCT
erjee-9133	224	39	are	be	AUX
erjee-9133	224	40	the	the	DET
erjee-9133	224	41	less	less	ADV
erjee-9133	224	42	important	important	ADJ
erjee-9133	224	43	materials	material	NOUN
erjee-9133	224	44	to	to	PART
erjee-9133	224	45	improve	improve	VERB
erjee-9133	224	46	.	.	PUNCT
erjee-9133	225	1	it	it	PRON
erjee-9133	225	2	can	can	AUX
erjee-9133	225	3	be	be	AUX
erjee-9133	225	4	concluded	conclude	VERB
erjee-9133	225	5	that	that	SCONJ
erjee-9133	225	6	the	the	DET
erjee-9133	225	7	employees	employee	NOUN
erjee-9133	225	8	need	need	VERB
erjee-9133	225	9	more	more	ADJ
erjee-9133	225	10	training	training	NOUN
erjee-9133	225	11	in	in	ADP
erjee-9133	225	12	giving	give	VERB
erjee-9133	225	13	more	more	ADV
erjee-9133	225	14	friendly	friendly	ADJ
erjee-9133	225	15	0	0	NUM
erjee-9133	225	16	4.15	4.15	NUM
erjee-9133	225	17	4.31	4.31	NUM
erjee-9133	225	18	4.31	4.31	NUM
erjee-9133	225	19	4.54	4.54	NUM
erjee-9133	225	20	0	0	NUM
erjee-9133	225	21	1	1	NUM
erjee-9133	225	22	2	2	NUM
erjee-9133	225	23	3	3	NUM
erjee-9133	225	24	4	4	NUM
erjee-9133	225	25	5	5	NUM
erjee-9133	225	26	e.	e.	PROPN
erjee-9133	225	27	etc	etc	X
erjee-9133	225	28	a.	a.	NOUN
erjee-9133	225	29	understanding	understanding	NOUN
erjee-9133	225	30	…	…	PUNCT
erjee-9133	225	31	c.	c.	NOUN
erjee-9133	225	32	giving	give	VERB
erjee-9133	225	33	appropriate	appropriate	ADJ
erjee-9133	225	34	…	…	PUNCT
erjee-9133	225	35	d.	d.	NOUN
erjee-9133	225	36	clarifying	clarify	VERB
erjee-9133	225	37	information	information	NOUN
erjee-9133	225	38	b.	b.	PROPN
erjee-9133	225	39	listening	listen	VERB
erjee-9133	225	40	for	for	ADP
erjee-9133	225	41	main	main	ADJ
erjee-9133	225	42	ideas	idea	NOUN
erjee-9133	225	43	4.15	4.15	NUM
erjee-9133	225	44	4.54	4.54	NUM
erjee-9133	225	45	4.54	4.54	NUM
erjee-9133	225	46	4.54	4.54	NUM
erjee-9133	225	47	4.54	4.54	NUM
erjee-9133	225	48	4.62	4.62	NUM
erjee-9133	225	49	4.62	4.62	NUM
erjee-9133	225	50	4.69	4.69	NUM
erjee-9133	225	51	4.69	4.69	NUM
erjee-9133	225	52	4.69	4.69	NUM
erjee-9133	225	53	4.69	4.69	NUM
erjee-9133	225	54	4.69	4.69	NUM
erjee-9133	225	55	4.69	4.69	NUM
erjee-9133	225	56	4.69	4.69	NUM
erjee-9133	225	57	4.69	4.69	NUM
erjee-9133	225	58	4.77	4.77	NUM
erjee-9133	225	59	3.80	3.80	NUM
erjee-9133	225	60	4.00	4.00	NUM
erjee-9133	225	61	4.20	4.20	NUM
erjee-9133	225	62	4.40	4.40	NUM
erjee-9133	225	63	4.60	4.60	NUM
erjee-9133	225	64	4.80	4.80	NUM
erjee-9133	225	65	5.00	5.00	NUM
erjee-9133	225	66	p.	p.	NOUN
erjee-9133	225	67	dealing	deal	VERB
erjee-9133	225	68	with	with	ADP
erjee-9133	225	69	…	…	PUNCT
erjee-9133	225	70	a.	a.	NOUN
erjee-9133	225	71	greeting	greeting	NOUN
erjee-9133	225	72	and	and	CCONJ
erjee-9133	225	73	…	…	PUNCT
erjee-9133	225	74	b.	b.	PROPN
erjee-9133	225	75	providing	provide	VERB
erjee-9133	225	76	services	service	NOUN
erjee-9133	225	77	…	…	PUNCT
erjee-9133	225	78	f.	f.	PROPN
erjee-9133	225	79	negotiating	negotiate	VERB
erjee-9133	225	80	g.	g.	PROPN
erjee-9133	225	81	adjusting	adjust	VERB
erjee-9133	225	82	the	the	DET
erjee-9133	225	83	…	…	PUNCT
erjee-9133	225	84	j.	j.	PROPN
erjee-9133	225	85	offering	offering	PROPN
erjee-9133	225	86	…	…	PUNCT
erjee-9133	225	87	l.	l.	PROPN
erjee-9133	225	88	offering	offer	VERB
erjee-9133	225	89	new	new	ADJ
erjee-9133	225	90	facilities	facility	NOUN
erjee-9133	225	91	c.	c.	NOUN
erjee-9133	225	92	reporting	reporting	NOUN
erjee-9133	225	93	charges	charge	NOUN
erjee-9133	225	94	…	…	PUNCT
erjee-9133	225	95	d.	d.	NOUN
erjee-9133	225	96	giving	give	VERB
erjee-9133	225	97	payment	payment	NOUN
erjee-9133	225	98	…	…	PUNCT
erjee-9133	225	99	e.	e.	PROPN
erjee-9133	225	100	explaining	explaining	PROPN
erjee-9133	225	101	…	…	PUNCT
erjee-9133	225	102	h.	h.	PROPN
erjee-9133	225	103	building	build	VERB
erjee-9133	225	104	a	a	DET
erjee-9133	225	105	good	good	ADJ
erjee-9133	225	106	…	…	PUNCT
erjee-9133	225	107	i.	i.	NOUN
erjee-9133	225	108	apologizing	apologize	VERB
erjee-9133	225	109	k.	k.	PROPN
erjee-9133	225	110	giving	give	VERB
erjee-9133	225	111	instruction	instruction	NOUN
erjee-9133	225	112	n.	n.	NOUN
erjee-9133	225	113	thanking	thanking	NOUN
erjee-9133	225	114	and	and	CCONJ
erjee-9133	225	115	…	…	PUNCT
erjee-9133	225	116	o.	o.	NOUN
erjee-9133	225	117	ending	end	VERB
erjee-9133	225	118	conversation	conversation	NOUN
erjee-9133	225	119	m.	m.	NOUN
erjee-9133	225	120	showing	show	VERB
erjee-9133	225	121	empathy	empathy	ADJ
erjee-9133	225	122	budi	budi	PROPN
erjee-9133	225	123	candra	candra	PROPN
erjee-9133	225	124	&	&	CCONJ
erjee-9133	225	125	khoiriyah	khoiriyah	PROPN
erjee-9133	225	126	cultivating	cultivate	VERB
erjee-9133	225	127	english	english	ADJ
erjee-9133	225	128	proficiency	proficiency	NOUN
erjee-9133	225	129	for	for	ADP
erjee-9133	225	130	enhanced	enhanced	ADJ
erjee-9133	225	131	customer	customer	NOUN
erjee-9133	225	132	service	service	NOUN
erjee-9133	225	133	in	in	ADP
erjee-9133	225	134	indonesian	indonesian	ADJ
erjee-9133	225	135	railways	railway	NOUN
erjee-9133	225	136	:	:	PUNCT
erjee-9133	225	137	a	a	DET
erjee-9133	225	138	study	study	NOUN
erjee-9133	225	139	on	on	ADP
erjee-9133	225	140	vocational	vocational	ADJ
erjee-9133	225	141	training	training	NOUN
erjee-9133	225	142	needs	need	VERB
erjee-9133	225	143	404	404	NUM
erjee-9133	225	144	conversation	conversation	NOUN
erjee-9133	225	145	and	and	CCONJ
erjee-9133	225	146	positive	positive	ADJ
erjee-9133	225	147	attitude	attitude	NOUN
erjee-9133	225	148	such	such	ADJ
erjee-9133	225	149	as	as	ADP
erjee-9133	225	150	showing	show	VERB
erjee-9133	225	151	empathy	empathy	NOUN
erjee-9133	225	152	,	,	PUNCT
erjee-9133	225	153	ending	end	VERB
erjee-9133	225	154	conversation	conversation	NOUN
erjee-9133	225	155	,	,	PUNCT
erjee-9133	225	156	thanking	thank	VERB
erjee-9133	225	157	and	and	CCONJ
erjee-9133	225	158	responding	respond	VERB
erjee-9133	225	159	to	to	ADP
erjee-9133	225	160	thanks	thank	NOUN
erjee-9133	225	161	,	,	PUNCT
erjee-9133	225	162	and	and	CCONJ
erjee-9133	225	163	giving	give	VERB
erjee-9133	225	164	instruction	instruction	NOUN
erjee-9133	225	165	.	.	PUNCT
erjee-9133	226	1	in	in	ADP
erjee-9133	226	2	contrast	contrast	NOUN
erjee-9133	226	3	,	,	PUNCT
erjee-9133	226	4	the	the	DET
erjee-9133	226	5	less	less	ADV
erjee-9133	226	6	important	important	ADJ
erjee-9133	226	7	topic	topic	NOUN
erjee-9133	226	8	is	be	AUX
erjee-9133	226	9	how	how	SCONJ
erjee-9133	226	10	to	to	PART
erjee-9133	226	11	deal	deal	VERB
erjee-9133	226	12	how	how	SCONJ
erjee-9133	226	13	to	to	PART
erjee-9133	226	14	deal	deal	VERB
erjee-9133	226	15	with	with	ADP
erjee-9133	226	16	a	a	DET
erjee-9133	226	17	difficult	difficult	ADJ
erjee-9133	226	18	(	(	PUNCT
erjee-9133	226	19	or	or	CCONJ
erjee-9133	226	20	angry	angry	ADJ
erjee-9133	226	21	)	)	PUNCT
erjee-9133	226	22	customer	customer	NOUN
erjee-9133	226	23	.	.	PUNCT
erjee-9133	227	1	as	as	ADP
erjee-9133	227	2	additional	additional	ADJ
erjee-9133	227	3	information	information	NOUN
erjee-9133	227	4	,	,	PUNCT
erjee-9133	227	5	the	the	DET
erjee-9133	227	6	researcher	researcher	NOUN
erjee-9133	227	7	asked	ask	VERB
erjee-9133	227	8	questions	question	NOUN
erjee-9133	227	9	again	again	ADV
erjee-9133	227	10	to	to	PART
erjee-9133	227	11	ascertain	ascertain	VERB
erjee-9133	227	12	why	why	SCONJ
erjee-9133	227	13	the	the	DET
erjee-9133	227	14	above	above	ADJ
erjee-9133	227	15	is	be	AUX
erjee-9133	227	16	important	important	ADJ
erjee-9133	227	17	to	to	PART
erjee-9133	227	18	improve	improve	VERB
erjee-9133	227	19	.	.	PUNCT
erjee-9133	228	1	"	"	PUNCT
erjee-9133	229	1	because	because	SCONJ
erjee-9133	229	2	when	when	SCONJ
erjee-9133	229	3	we	we	PRON
erjee-9133	229	4	show	show	VERB
erjee-9133	229	5	these	these	DET
erjee-9133	229	6	3	3	NUM
erjee-9133	229	7	things	thing	NOUN
erjee-9133	230	1	[	[	X
erjee-9133	230	2	showing	show	VERB
erjee-9133	230	3	empathy	empathy	NOUN
erjee-9133	230	4	,	,	PUNCT
erjee-9133	230	5	ending	end	VERB
erjee-9133	230	6	conversation	conversation	NOUN
erjee-9133	230	7	,	,	PUNCT
erjee-9133	230	8	thanking	thank	VERB
erjee-9133	230	9	and	and	CCONJ
erjee-9133	230	10	responding	respond	VERB
erjee-9133	230	11	to	to	ADP
erjee-9133	230	12	thanks	thank	NOUN
erjee-9133	230	13	]	]	PUNCT
erjee-9133	230	14	,	,	PUNCT
erjee-9133	230	15	customers	customer	NOUN
erjee-9133	230	16	will	will	AUX
erjee-9133	230	17	feel	feel	VERB
erjee-9133	230	18	get	get	VERB
erjee-9133	230	19	in	in	ADP
erjee-9133	230	20	touch	touch	NOUN
erjee-9133	230	21	to	to	ADP
erjee-9133	230	22	us	we	PRON
erjee-9133	230	23	.	.	PUNCT
erjee-9133	231	1	if	if	SCONJ
erjee-9133	231	2	the	the	DET
erjee-9133	231	3	customer	customer	NOUN
erjee-9133	231	4	already	already	ADV
erjee-9133	231	5	feels	feel	VERB
erjee-9133	231	6	that	that	DET
erjee-9133	231	7	way	way	NOUN
erjee-9133	231	8	,	,	PUNCT
erjee-9133	231	9	it	it	PRON
erjee-9133	231	10	will	will	AUX
erjee-9133	231	11	create	create	VERB
erjee-9133	231	12	a	a	DET
erjee-9133	231	13	more	more	ADV
erjee-9133	231	14	positive	positive	ADJ
erjee-9133	231	15	impression	impression	NOUN
erjee-9133	231	16	and	and	CCONJ
erjee-9133	231	17	it	it	PRON
erjee-9133	231	18	is	be	AUX
erjee-9133	231	19	hoped	hope	VERB
erjee-9133	231	20	that	that	SCONJ
erjee-9133	231	21	later	later	ADV
erjee-9133	231	22	the	the	DET
erjee-9133	231	23	customer	customer	NOUN
erjee-9133	231	24	will	will	AUX
erjee-9133	231	25	remain	remain	VERB
erjee-9133	231	26	a	a	DET
erjee-9133	231	27	loyal	loyal	ADJ
erjee-9133	231	28	customer	customer	NOUN
erjee-9133	231	29	.	.	PUNCT
erjee-9133	231	30	”	"	PUNCT
erjee-9133	232	1	–	–	PUNCT
erjee-9133	232	2	mfem	mfem	NOUN
erjee-9133	232	3	(	(	PUNCT
erjee-9133	232	4	translated	translate	VERB
erjee-9133	232	5	version	version	NOUN
erjee-9133	232	6	)	)	PUNCT
erjee-9133	232	7	from	from	ADP
erjee-9133	232	8	the	the	DET
erjee-9133	232	9	statement	statement	NOUN
erjee-9133	232	10	above	above	ADV
erjee-9133	232	11	,	,	PUNCT
erjee-9133	232	12	the	the	DET
erjee-9133	232	13	researcher	researcher	NOUN
erjee-9133	232	14	can	can	AUX
erjee-9133	232	15	assume	assume	VERB
erjee-9133	232	16	that	that	SCONJ
erjee-9133	232	17	showing	show	VERB
erjee-9133	232	18	empathy	empathy	NOUN
erjee-9133	232	19	,	,	PUNCT
erjee-9133	232	20	ending	end	VERB
erjee-9133	232	21	the	the	DET
erjee-9133	232	22	conversation	conversation	NOUN
erjee-9133	232	23	,	,	PUNCT
erjee-9133	232	24	saying	say	VERB
erjee-9133	232	25	thank	thank	VERB
erjee-9133	232	26	you	you	PRON
erjee-9133	232	27	,	,	PUNCT
erjee-9133	232	28	and	and	CCONJ
erjee-9133	232	29	responding	respond	VERB
erjee-9133	232	30	to	to	ADP
erjee-9133	232	31	customers	customer	NOUN
erjee-9133	232	32	are	be	AUX
erjee-9133	232	33	very	very	ADV
erjee-9133	232	34	important	important	ADJ
erjee-9133	232	35	in	in	ADP
erjee-9133	232	36	providing	provide	VERB
erjee-9133	232	37	service	service	NOUN
erjee-9133	232	38	.	.	PUNCT
erjee-9133	233	1	friendly	friendly	ADJ
erjee-9133	233	2	customer	customer	NOUN
erjee-9133	233	3	service	service	NOUN
erjee-9133	233	4	will	will	AUX
erjee-9133	233	5	create	create	VERB
erjee-9133	233	6	a	a	DET
erjee-9133	233	7	sense	sense	NOUN
erjee-9133	233	8	of	of	ADP
erjee-9133	233	9	comfort	comfort	NOUN
erjee-9133	233	10	so	so	SCONJ
erjee-9133	233	11	that	that	SCONJ
erjee-9133	233	12	customers	customer	NOUN
erjee-9133	233	13	can	can	AUX
erjee-9133	233	14	obtain	obtain	VERB
erjee-9133	233	15	information	information	NOUN
erjee-9133	233	16	according	accord	VERB
erjee-9133	233	17	to	to	ADP
erjee-9133	233	18	their	their	PRON
erjee-9133	233	19	wishes	wish	NOUN
erjee-9133	233	20	,	,	PUNCT
erjee-9133	233	21	and	and	CCONJ
erjee-9133	233	22	of	of	ADP
erjee-9133	233	23	course	course	NOUN
erjee-9133	233	24	,	,	PUNCT
erjee-9133	233	25	customers	customer	NOUN
erjee-9133	233	26	will	will	AUX
erjee-9133	233	27	assume	assume	VERB
erjee-9133	233	28	customer	customer	NOUN
erjee-9133	233	29	service	service	NOUN
erjee-9133	233	30	has	have	VERB
erjee-9133	233	31	a	a	DET
erjee-9133	233	32	good	good	ADJ
erjee-9133	233	33	and	and	CCONJ
erjee-9133	233	34	friendly	friendly	ADJ
erjee-9133	233	35	attitude	attitude	NOUN
erjee-9133	233	36	in	in	ADP
erjee-9133	233	37	conveying	convey	VERB
erjee-9133	233	38	all	all	DET
erjee-9133	233	39	the	the	DET
erjee-9133	233	40	information	information	NOUN
erjee-9133	233	41	.	.	PUNCT
erjee-9133	234	1	another	another	DET
erjee-9133	234	2	statement	statement	NOUN
erjee-9133	234	3	was	be	AUX
erjee-9133	234	4	conveyed	convey	VERB
erjee-9133	234	5	by	by	ADP
erjee-9133	234	6	the	the	DET
erjee-9133	234	7	respondent	respondent	NOUN
erjee-9133	234	8	as	as	SCONJ
erjee-9133	234	9	follows	follow	VERB
erjee-9133	234	10	.	.	PUNCT
erjee-9133	235	1	“	"	PUNCT
erjee-9133	235	2	those	those	DET
erjee-9133	235	3	three	three	NUM
erjee-9133	235	4	things	thing	NOUN
erjee-9133	235	5	need	need	VERB
erjee-9133	235	6	to	to	PART
erjee-9133	235	7	be	be	AUX
erjee-9133	235	8	improved	improve	VERB
erjee-9133	235	9	.	.	PUNCT
erjee-9133	236	1	in	in	ADP
erjee-9133	236	2	my	my	PRON
erjee-9133	236	3	opinion	opinion	NOUN
erjee-9133	236	4	these	these	DET
erjee-9133	236	5	three	three	NUM
erjee-9133	236	6	things	thing	NOUN
erjee-9133	236	7	are	be	AUX
erjee-9133	236	8	a	a	DET
erjee-9133	236	9	unified	unified	ADJ
erjee-9133	236	10	whole	whole	NOUN
erjee-9133	236	11	in	in	ADP
erjee-9133	236	12	terms	term	NOUN
erjee-9133	236	13	of	of	ADP
erjee-9133	236	14	basic	basic	ADJ
erjee-9133	236	15	communication	communication	NOUN
erjee-9133	236	16	.	.	PUNCT
erjee-9133	237	1	we	we	PRON
erjee-9133	237	2	understand	understand	VERB
erjee-9133	237	3	the	the	DET
erjee-9133	237	4	meaning	meaning	NOUN
erjee-9133	237	5	of	of	ADP
erjee-9133	237	6	what	what	PRON
erjee-9133	237	7	is	be	AUX
erjee-9133	237	8	conveyed	convey	VERB
erjee-9133	237	9	,	,	PUNCT
erjee-9133	237	10	catch	catch	VERB
erjee-9133	237	11	and	and	CCONJ
erjee-9133	237	12	try	try	VERB
erjee-9133	237	13	to	to	PART
erjee-9133	237	14	"	"	PUNCT
erjee-9133	237	15	reply	reply	VERB
erjee-9133	237	16	"	"	PUNCT
erjee-9133	237	17	the	the	DET
erjee-9133	237	18	message	message	NOUN
erjee-9133	237	19	by	by	ADP
erjee-9133	237	20	ending	end	VERB
erjee-9133	237	21	the	the	DET
erjee-9133	237	22	conversation	conversation	NOUN
erjee-9133	237	23	,	,	PUNCT
erjee-9133	237	24	and	and	CCONJ
erjee-9133	237	25	say	say	VERB
erjee-9133	237	26	thank	thank	VERB
erjee-9133	237	27	you	you	PRON
erjee-9133	237	28	as	as	ADP
erjee-9133	237	29	a	a	DET
erjee-9133	237	30	form	form	NOUN
erjee-9133	237	31	of	of	ADP
erjee-9133	237	32	response	response	NOUN
erjee-9133	237	33	that	that	SCONJ
erjee-9133	237	34	the	the	DET
erjee-9133	237	35	customer	customer	NOUN
erjee-9133	237	36	and	and	CCONJ
erjee-9133	237	37	i	i	PRON
erjee-9133	237	38	both	both	PRON
erjee-9133	237	39	understand	understand	VERB
erjee-9133	237	40	each	each	DET
erjee-9133	237	41	other	other	ADJ
erjee-9133	237	42	so	so	SCONJ
erjee-9133	237	43	as	as	SCONJ
erjee-9133	237	44	to	to	PART
erjee-9133	237	45	create	create	VERB
erjee-9133	237	46	a	a	DET
erjee-9133	237	47	problem	problem	NOUN
erjee-9133	237	48	-	-	PUNCT
erjee-9133	237	49	solving	solve	VERB
erjee-9133	237	50	bond	bond	NOUN
erjee-9133	237	51	at	at	ADP
erjee-9133	237	52	work	work	NOUN
erjee-9133	237	53	while	while	SCONJ
erjee-9133	237	54	implementing	implement	VERB
erjee-9133	237	55	that	that	SCONJ
erjee-9133	237	56	humans	human	NOUN
erjee-9133	237	57	are	be	AUX
erjee-9133	237	58	social	social	ADJ
erjee-9133	237	59	creatures	creature	NOUN
erjee-9133	237	60	”	"	PUNCT
erjee-9133	237	61	–	–	PUNCT
erjee-9133	237	62	res	re	NOUN
erjee-9133	237	63	(	(	PUNCT
erjee-9133	237	64	translated	translate	VERB
erjee-9133	237	65	version	version	NOUN
erjee-9133	237	66	)	)	PUNCT
erjee-9133	237	67	surprisingly	surprisingly	ADV
erjee-9133	237	68	,	,	PUNCT
erjee-9133	237	69	some	some	DET
erjee-9133	237	70	other	other	ADJ
erjee-9133	237	71	topics	topic	NOUN
erjee-9133	237	72	are	be	AUX
erjee-9133	237	73	crucially	crucially	ADV
erjee-9133	237	74	important	important	ADJ
erjee-9133	237	75	for	for	ADP
erjee-9133	237	76	the	the	DET
erjee-9133	237	77	customer	customer	NOUN
erjee-9133	237	78	service	service	NOUN
erjee-9133	237	79	in	in	ADP
erjee-9133	237	80	malang	malang	PROPN
erjee-9133	237	81	station	station	NOUN
erjee-9133	237	82	.	.	PUNCT
erjee-9133	238	1	since	since	SCONJ
erjee-9133	238	2	they	they	PRON
erjee-9133	238	3	are	be	AUX
erjee-9133	238	4	positioned	position	VERB
erjee-9133	238	5	in	in	ADP
erjee-9133	238	6	malang	malang	PROPN
erjee-9133	238	7	city	city	PROPN
erjee-9133	238	8	,	,	PUNCT
erjee-9133	238	9	where	where	SCONJ
erjee-9133	238	10	the	the	DET
erjee-9133	238	11	city	city	NOUN
erjee-9133	238	12	has	have	VERB
erjee-9133	238	13	many	many	ADJ
erjee-9133	238	14	tourism	tourism	NOUN
erjee-9133	238	15	objects	object	NOUN
erjee-9133	238	16	,	,	PUNCT
erjee-9133	238	17	it	it	PRON
erjee-9133	238	18	shows	show	VERB
erjee-9133	238	19	that	that	SCONJ
erjee-9133	238	20	another	another	DET
erjee-9133	238	21	important	important	ADJ
erjee-9133	238	22	english	english	ADJ
erjee-9133	238	23	communication	communication	NOUN
erjee-9133	238	24	topics	topic	NOUN
erjee-9133	238	25	at	at	ADP
erjee-9133	238	26	work	work	NOUN
erjee-9133	238	27	involved	involve	VERB
erjee-9133	238	28	giving	give	VERB
erjee-9133	238	29	the	the	DET
erjee-9133	238	30	service	service	NOUN
erjee-9133	238	31	in	in	ADP
erjee-9133	238	32	a	a	DET
erjee-9133	238	33	clear	clear	ADJ
erjee-9133	238	34	,	,	PUNCT
erjee-9133	238	35	detailed	detailed	ADJ
erjee-9133	238	36	,	,	PUNCT
erjee-9133	238	37	and	and	CCONJ
erjee-9133	238	38	straightforward	straightforward	ADJ
erjee-9133	238	39	;	;	PUNCT
erjee-9133	238	40	giving	give	VERB
erjee-9133	238	41	the	the	DET
erjee-9133	238	42	service	service	NOUN
erjee-9133	238	43	to	to	ADP
erjee-9133	238	44	the	the	DET
erjee-9133	238	45	customer	customer	NOUN
erjee-9133	238	46	if	if	SCONJ
erjee-9133	238	47	they	they	PRON
erjee-9133	238	48	need	need	VERB
erjee-9133	238	49	help	help	NOUN
erjee-9133	238	50	outside	outside	ADP
erjee-9133	238	51	of	of	ADP
erjee-9133	238	52	our	our	PRON
erjee-9133	238	53	work	work	NOUN
erjee-9133	238	54	,	,	PUNCT
erjee-9133	238	55	such	such	ADJ
erjee-9133	238	56	as	as	ADP
erjee-9133	238	57	asking	ask	VERB
erjee-9133	238	58	for	for	ADP
erjee-9133	238	59	directions	direction	NOUN
erjee-9133	238	60	to	to	ADP
erjee-9133	238	61	the	the	DET
erjee-9133	238	62	terminal	terminal	NOUN
erjee-9133	238	63	,	,	PUNCT
erjee-9133	238	64	tourist	tourist	NOUN
erjee-9133	238	65	attractions	attraction	NOUN
erjee-9133	238	66	,	,	PUNCT
erjee-9133	238	67	hotels	hotel	NOUN
erjee-9133	238	68	,	,	PUNCT
erjee-9133	238	69	etc	etc	X
erjee-9133	238	70	.	.	X
erjee-9133	238	71	;	;	PUNCT
erjee-9133	238	72	information	information	NOUN
erjee-9133	238	73	related	relate	VERB
erjee-9133	238	74	to	to	ADP
erjee-9133	238	75	location	location	NOUN
erjee-9133	238	76	,	,	PUNCT
erjee-9133	238	77	destination	destination	NOUN
erjee-9133	238	78	travel	travel	NOUN
erjee-9133	238	79	time	time	NOUN
erjee-9133	238	80	,	,	PUNCT
erjee-9133	238	81	and	and	CCONJ
erjee-9133	238	82	transportation	transportation	NOUN
erjee-9133	238	83	in	in	ADP
erjee-9133	238	84	the	the	DET
erjee-9133	238	85	area	area	NOUN
erjee-9133	238	86	around	around	ADP
erjee-9133	238	87	the	the	DET
erjee-9133	238	88	work	work	NOUN
erjee-9133	238	89	placement	placement	NOUN
erjee-9133	238	90	;	;	PUNCT
erjee-9133	238	91	and	and	CCONJ
erjee-9133	238	92	english	english	PROPN
erjee-9133	238	93	slang	slang	PROPN
erjee-9133	238	94	.	.	PUNCT
erjee-9133	239	1	it	it	PRON
erjee-9133	239	2	was	be	AUX
erjee-9133	239	3	stated	state	VERB
erjee-9133	239	4	by	by	ADP
erjee-9133	239	5	one	one	NUM
erjee-9133	239	6	of	of	ADP
erjee-9133	239	7	the	the	DET
erjee-9133	239	8	respondents	respondent	NOUN
erjee-9133	239	9	in	in	ADP
erjee-9133	239	10	the	the	DET
erjee-9133	239	11	following	following	ADJ
erjee-9133	239	12	statements	statement	NOUN
erjee-9133	239	13	.	.	PUNCT
erjee-9133	240	1	"	"	PUNCT
erjee-9133	240	2	in	in	ADP
erjee-9133	240	3	malang	malang	PROPN
erjee-9133	240	4	,	,	PUNCT
erjee-9133	240	5	there	there	PRON
erjee-9133	240	6	are	be	VERB
erjee-9133	240	7	many	many	ADJ
erjee-9133	240	8	tourist	tourist	NOUN
erjee-9133	240	9	destinations	destination	NOUN
erjee-9133	240	10	,	,	PUNCT
erjee-9133	240	11	such	such	ADJ
erjee-9133	240	12	as	as	ADP
erjee-9133	240	13	bromo	bromo	NOUN
erjee-9133	240	14	,	,	PUNCT
erjee-9133	240	15	batu	batu	NOUN
erjee-9133	240	16	city	city	NOUN
erjee-9133	240	17	,	,	PUNCT
erjee-9133	240	18	beaches	beach	NOUN
erjee-9133	240	19	...	...	PUNCT
erjee-9133	241	1	many	many	ADJ
erjee-9133	241	2	foreign	foreign	ADJ
erjee-9133	241	3	tourists	tourist	NOUN
erjee-9133	241	4	want	want	VERB
erjee-9133	241	5	to	to	PART
erjee-9133	241	6	go	go	VERB
erjee-9133	241	7	on	on	ADP
erjee-9133	241	8	vacation	vacation	NOUN
erjee-9133	241	9	there	there	ADV
erjee-9133	241	10	,	,	PUNCT
erjee-9133	241	11	so	so	ADV
erjee-9133	241	12	we	we	PRON
erjee-9133	241	13	are	be	AUX
erjee-9133	241	14	often	often	ADV
erjee-9133	241	15	asked	ask	VERB
erjee-9133	241	16	how	how	SCONJ
erjee-9133	241	17	to	to	PART
erjee-9133	241	18	get	get	VERB
erjee-9133	241	19	to	to	ADP
erjee-9133	241	20	these	these	DET
erjee-9133	241	21	destinations	destination	NOUN
erjee-9133	241	22	,	,	PUNCT
erjee-9133	241	23	or	or	CCONJ
erjee-9133	241	24	are	be	AUX
erjee-9133	241	25	asked	ask	VERB
erjee-9133	241	26	about	about	ADP
erjee-9133	241	27	good	good	ADJ
erjee-9133	241	28	destinations	destination	NOUN
erjee-9133	241	29	for	for	ADP
erjee-9133	241	30	sightseeing	sightseeing	NOUN
erjee-9133	241	31	.	.	PUNCT
erjee-9133	241	32	"	"	PUNCT
erjee-9133	242	1	-sat	-sat	PUNCT
erjee-9133	242	2	from	from	ADP
erjee-9133	242	3	the	the	DET
erjee-9133	242	4	findings	finding	NOUN
erjee-9133	242	5	above	above	ADV
erjee-9133	242	6	,	,	PUNCT
erjee-9133	242	7	a	a	DET
erjee-9133	242	8	need	need	NOUN
erjee-9133	242	9	analysis	analysis	NOUN
erjee-9133	242	10	of	of	ADP
erjee-9133	242	11	the	the	DET
erjee-9133	242	12	english	english	ADJ
erjee-9133	242	13	communication	communication	NOUN
erjee-9133	242	14	skills	skill	NOUN
erjee-9133	242	15	of	of	ADP
erjee-9133	242	16	customer	customer	NOUN
erjee-9133	242	17	service	service	NOUN
erjee-9133	242	18	employees	employee	NOUN
erjee-9133	242	19	in	in	ADP
erjee-9133	242	20	indonesian	indonesian	ADJ
erjee-9133	242	21	railway	railway	NOUN
erjee-9133	242	22	company	company	NOUN
erjee-9133	242	23	is	be	AUX
erjee-9133	242	24	needed	need	VERB
erjee-9133	242	25	since	since	SCONJ
erjee-9133	242	26	the	the	DET
erjee-9133	242	27	customer	customer	NOUN
erjee-9133	242	28	service	service	NOUN
erjee-9133	242	29	are	be	AUX
erjee-9133	242	30	deemed	deem	VERB
erjee-9133	242	31	to	to	PART
erjee-9133	242	32	provide	provide	VERB
erjee-9133	242	33	excellent	excellent	ADJ
erjee-9133	242	34	service	service	NOUN
erjee-9133	242	35	,	,	PUNCT
erjee-9133	242	36	especially	especially	ADV
erjee-9133	242	37	dealing	deal	VERB
erjee-9133	242	38	with	with	ADP
erjee-9133	242	39	customers	customer	NOUN
erjee-9133	242	40	from	from	ADP
erjee-9133	242	41	abroad	abroad	ADV
erjee-9133	242	42	.	.	PUNCT
erjee-9133	243	1	concerning	concern	VERB
erjee-9133	243	2	the	the	DET
erjee-9133	243	3	customer	customer	NOUN
erjee-9133	243	4	services	service	NOUN
erjee-9133	243	5	’	'	PUNCT
erjee-9133	243	6	perception	perception	NOUN
erjee-9133	243	7	of	of	ADP
erjee-9133	243	8	their	their	PRON
erjee-9133	243	9	communication	communication	NOUN
erjee-9133	243	10	skills	skill	NOUN
erjee-9133	243	11	at	at	ADP
erjee-9133	243	12	work	work	NOUN
erjee-9133	243	13	,	,	PUNCT
erjee-9133	243	14	the	the	DET
erjee-9133	243	15	findings	finding	NOUN
erjee-9133	243	16	revealed	reveal	VERB
erjee-9133	243	17	that	that	SCONJ
erjee-9133	243	18	the	the	DET
erjee-9133	243	19	customer	customer	NOUN
erjee-9133	243	20	service	service	NOUN
erjee-9133	243	21	employee	employee	NOUN
erjee-9133	243	22	did	do	AUX
erjee-9133	243	23	not	not	PART
erjee-9133	243	24	always	always	ADV
erjee-9133	243	25	use	use	VERB
erjee-9133	243	26	english	english	PROPN
erjee-9133	243	27	during	during	ADP
erjee-9133	243	28	their	their	PRON
erjee-9133	243	29	working	working	NOUN
erjee-9133	243	30	time	time	NOUN
erjee-9133	243	31	.	.	PUNCT
erjee-9133	244	1	however	however	ADV
erjee-9133	244	2	,	,	PUNCT
erjee-9133	244	3	they	they	PRON
erjee-9133	244	4	highlighted	highlight	VERB
erjee-9133	244	5	that	that	SCONJ
erjee-9133	244	6	having	have	VERB
erjee-9133	244	7	communication	communication	NOUN
erjee-9133	244	8	skills	skill	NOUN
erjee-9133	244	9	in	in	ADP
erjee-9133	244	10	english	english	PROPN
erjee-9133	244	11	was	be	AUX
erjee-9133	244	12	very	very	ADV
erjee-9133	244	13	important	important	ADJ
erjee-9133	244	14	to	to	PART
erjee-9133	244	15	support	support	VERB
erjee-9133	244	16	their	their	PRON
erjee-9133	244	17	work	work	NOUN
erjee-9133	244	18	's	's	PART
erjee-9133	244	19	professionalism	professionalism	NOUN
erjee-9133	244	20	.	.	PUNCT
erjee-9133	245	1	they	they	PRON
erjee-9133	245	2	also	also	ADV
erjee-9133	245	3	wanted	want	VERB
erjee-9133	245	4	and	and	CCONJ
erjee-9133	245	5	needed	need	VERB
erjee-9133	245	6	to	to	PART
erjee-9133	245	7	improve	improve	VERB
erjee-9133	245	8	their	their	PRON
erjee-9133	245	9	english	english	ADJ
erjee-9133	245	10	communication	communication	NOUN
erjee-9133	245	11	skills	skill	NOUN
erjee-9133	245	12	,	,	PUNCT
erjee-9133	245	13	especially	especially	ADV
erjee-9133	245	14	speaking	speak	VERB
erjee-9133	245	15	and	and	CCONJ
erjee-9133	245	16	listening	listening	NOUN
erjee-9133	245	17	skills	skill	NOUN
erjee-9133	245	18	.	.	PUNCT
erjee-9133	246	1	this	this	PRON
erjee-9133	246	2	is	be	AUX
erjee-9133	246	3	in	in	ADP
erjee-9133	246	4	line	line	NOUN
erjee-9133	246	5	with	with	ADP
erjee-9133	246	6	the	the	DET
erjee-9133	246	7	findings	finding	NOUN
erjee-9133	246	8	in	in	ADP
erjee-9133	246	9	previous	previous	ADJ
erjee-9133	246	10	study	study	NOUN
erjee-9133	246	11	by	by	ADP
erjee-9133	246	12	tyas	tyas	PROPN
erjee-9133	246	13	and	and	CCONJ
erjee-9133	246	14	salwa	salwa	PROPN
erjee-9133	246	15	(	(	PUNCT
erjee-9133	246	16	2021	2021	NUM
erjee-9133	246	17	)	)	PUNCT
erjee-9133	246	18	,	,	PUNCT
erjee-9133	246	19	stating	state	VERB
erjee-9133	246	20	that	that	SCONJ
erjee-9133	246	21	all	all	DET
erjee-9133	246	22	participants	participant	NOUN
erjee-9133	246	23	under	under	ADP
erjee-9133	246	24	the	the	DET
erjee-9133	246	25	study	study	NOUN
erjee-9133	246	26	thought	think	VERB
erjee-9133	246	27	that	that	SCONJ
erjee-9133	246	28	english	english	PROPN
erjee-9133	246	29	is	be	AUX
erjee-9133	246	30	necessary	necessary	ADJ
erjee-9133	246	31	in	in	ADP
erjee-9133	246	32	the	the	DET
erjee-9133	246	33	workplace	workplace	NOUN
erjee-9133	246	34	to	to	PART
erjee-9133	246	35	assist	assist	VERB
erjee-9133	246	36	their	their	PRON
erjee-9133	246	37	professional	professional	ADJ
erjee-9133	246	38	jobs	job	NOUN
erjee-9133	246	39	.	.	PUNCT
erjee-9133	247	1	with	with	ADP
erjee-9133	247	2	the	the	DET
erjee-9133	247	3	regards	regard	NOUN
erjee-9133	247	4	of	of	ADP
erjee-9133	247	5	the	the	DET
erjee-9133	247	6	customer	customer	NOUN
erjee-9133	247	7	service	service	NOUN
erjee-9133	247	8	employee	employee	NOUN
erjee-9133	247	9	’s	’s	PART
erjee-9133	247	10	reasons	reason	NOUN
erjee-9133	247	11	to	to	PART
erjee-9133	247	12	improve	improve	VERB
erjee-9133	247	13	their	their	PRON
erjee-9133	247	14	communicative	communicative	ADJ
erjee-9133	247	15	skills	skill	NOUN
erjee-9133	247	16	in	in	ADP
erjee-9133	247	17	english	english	PROPN
erjee-9133	247	18	,	,	PUNCT
erjee-9133	247	19	there	there	PRON
erjee-9133	247	20	were	be	VERB
erjee-9133	247	21	several	several	ADJ
erjee-9133	247	22	reasons	reason	NOUN
erjee-9133	247	23	related	relate	VERB
erjee-9133	247	24	to	to	ADP
erjee-9133	247	25	their	their	PRON
erjee-9133	247	26	jobs	job	NOUN
erjee-9133	247	27	.	.	PUNCT
erjee-9133	248	1	customer	customer	NOUN
erjee-9133	248	2	service	service	NOUN
erjee-9133	248	3	employees	employee	NOUN
erjee-9133	248	4	in	in	ADP
erjee-9133	248	5	the	the	DET
erjee-9133	248	6	indonesian	indonesian	ADJ
erjee-9133	248	7	railway	railway	NOUN
erjee-9133	248	8	company	company	NOUN
erjee-9133	248	9	thought	think	VERB
erjee-9133	248	10	that	that	SCONJ
erjee-9133	248	11	job	job	NOUN
erjee-9133	248	12	demands	demand	NOUN
erjee-9133	248	13	,	,	PUNCT
erjee-9133	248	14	promotion	promotion	NOUN
erjee-9133	248	15	of	of	ADP
erjee-9133	248	16	the	the	DET
erjee-9133	248	17	position	position	NOUN
erjee-9133	248	18	,	,	PUNCT
erjee-9133	248	19	and	and	CCONJ
erjee-9133	248	20	improving	improve	VERB
erjee-9133	248	21	self	self	NOUN
erjee-9133	248	22	-	-	PUNCT
erjee-9133	248	23	quality	quality	NOUN
erjee-9133	248	24	were	be	AUX
erjee-9133	248	25	the	the	DET
erjee-9133	248	26	reason	reason	NOUN
erjee-9133	248	27	for	for	ADP
erjee-9133	248	28	enhancing	enhance	VERB
erjee-9133	248	29	their	their	PRON
erjee-9133	248	30	english	english	ADJ
erjee-9133	248	31	communication	communication	NOUN
erjee-9133	248	32	skills	skill	NOUN
erjee-9133	248	33	.	.	PUNCT
erjee-9133	249	1	the	the	DET
erjee-9133	249	2	findings	finding	NOUN
erjee-9133	249	3	was	be	AUX
erjee-9133	249	4	congruent	congruent	ADJ
erjee-9133	249	5	with	with	ADP
erjee-9133	249	6	the	the	DET
erjee-9133	249	7	previous	previous	ADJ
erjee-9133	249	8	study	study	NOUN
erjee-9133	249	9	by	by	ADP
erjee-9133	249	10	hafiz	hafiz	PROPN
erjee-9133	249	11	and	and	CCONJ
erjee-9133	249	12	ulum	ulum	PROPN
erjee-9133	249	13	,	,	PUNCT
erjee-9133	249	14	(	(	PUNCT
erjee-9133	249	15	2021	2021	NUM
erjee-9133	249	16	)	)	PUNCT
erjee-9133	249	17	,	,	PUNCT
erjee-9133	249	18	highlighting	highlight	VERB
erjee-9133	249	19	that	that	DET
erjee-9133	249	20	customer	customer	NOUN
erjee-9133	249	21	service	service	NOUN
erjee-9133	249	22	employee	employee	NOUN
erjee-9133	249	23	must	must	AUX
erjee-9133	249	24	be	be	AUX
erjee-9133	249	25	able	able	ADJ
erjee-9133	249	26	to	to	PART
erjee-9133	249	27	interact	interact	VERB
erjee-9133	249	28	directly	directly	ADV
erjee-9133	249	29	with	with	ADP
erjee-9133	249	30	international	international	ADJ
erjee-9133	249	31	customers	customer	NOUN
erjee-9133	249	32	in	in	ADP
erjee-9133	249	33	terms	term	NOUN
erjee-9133	249	34	of	of	ADP
erjee-9133	249	35	greetings	greeting	NOUN
erjee-9133	249	36	,	,	PUNCT
erjee-9133	249	37	personal	personal	ADJ
erjee-9133	249	38	data	datum	NOUN
erjee-9133	249	39	interviewing	interviewing	NOUN
erjee-9133	249	40	,	,	PUNCT
erjee-9133	249	41	and	and	CCONJ
erjee-9133	249	42	small	small	ADJ
erjee-9133	249	43	conversation	conversation	NOUN
erjee-9133	249	44	regarding	regard	VERB
erjee-9133	249	45	job	job	NOUN
erjee-9133	249	46	experience	experience	NOUN
erjee-9133	249	47	.	.	PUNCT
erjee-9133	250	1	according	accord	VERB
erjee-9133	250	2	to	to	ADP
erjee-9133	250	3	the	the	DET
erjee-9133	250	4	findings	finding	NOUN
erjee-9133	250	5	,	,	PUNCT
erjee-9133	250	6	100	100	NUM
erjee-9133	250	7	%	%	NOUN
erjee-9133	250	8	of	of	ADP
erjee-9133	250	9	the	the	DET
erjee-9133	250	10	13	13	NUM
erjee-9133	250	11	respondents	respondent	NOUN
erjee-9133	250	12	claimed	claim	VERB
erjee-9133	250	13	that	that	SCONJ
erjee-9133	250	14	their	their	PRON
erjee-9133	250	15	job	job	NOUN
erjee-9133	250	16	demands	demand	NOUN
erjee-9133	250	17	expected	expect	VERB
erjee-9133	250	18	them	they	PRON
erjee-9133	250	19	to	to	PART
erjee-9133	250	20	be	be	AUX
erjee-9133	250	21	fluent	fluent	ADJ
erjee-9133	250	22	in	in	ADP
erjee-9133	250	23	english	english	PROPN
erjee-9133	250	24	as	as	SCONJ
erjee-9133	250	25	it	it	PRON
erjee-9133	250	26	was	be	AUX
erjee-9133	250	27	stated	state	VERB
erjee-9133	250	28	in	in	ADP
erjee-9133	250	29	a	a	DET
erjee-9133	250	30	number	number	NOUN
erjee-9133	250	31	of	of	ADP
erjee-9133	250	32	previous	previous	ADJ
erjee-9133	250	33	studies	study	NOUN
erjee-9133	250	34	as	as	ADV
erjee-9133	250	35	well	well	ADV
erjee-9133	250	36	(	(	PUNCT
erjee-9133	250	37	ahmmed	ahmmed	PROPN
erjee-9133	250	38	et	et	PROPN
erjee-9133	250	39	al	al	PROPN
erjee-9133	250	40	.	.	PROPN
erjee-9133	250	41	,	,	PUNCT
erjee-9133	250	42	2020	2020	NUM
erjee-9133	250	43	;	;	PUNCT
erjee-9133	250	44	arumugam	arumugam	PROPN
erjee-9133	250	45	&	&	CCONJ
erjee-9133	250	46	kaur	kaur	PROPN
erjee-9133	250	47	,	,	PUNCT
erjee-9133	250	48	2011	2011	NUM
erjee-9133	250	49	;	;	PUNCT
erjee-9133	250	50	hee	hee	PROPN
erjee-9133	250	51	&	&	CCONJ
erjee-9133	250	52	zainal	zainal	PROPN
erjee-9133	250	53	,	,	PUNCT
erjee-9133	250	54	2018	2018	NUM
erjee-9133	250	55	;	;	PUNCT
erjee-9133	250	56	sari	sari	PROPN
erjee-9133	250	57	&	&	CCONJ
erjee-9133	250	58	sari	sari	NOUN
erjee-9133	250	59	,	,	PUNCT
erjee-9133	250	60	2020	2020	NUM
erjee-9133	250	61	;	;	PUNCT
erjee-9133	250	62	thomas	thomas	PROPN
erjee-9133	250	63	et	et	PROPN
erjee-9133	250	64	al	al	PROPN
erjee-9133	250	65	.	.	PROPN
erjee-9133	250	66	,	,	PUNCT
erjee-9133	250	67	2016	2016	NUM
erjee-9133	250	68	)	)	PUNCT
erjee-9133	250	69	.	.	PUNCT
erjee-9133	251	1	in	in	ADP
erjee-9133	251	2	related	related	ADJ
erjee-9133	251	3	to	to	ADP
erjee-9133	251	4	employees	employee	NOUN
erjee-9133	251	5	'	'	PART
erjee-9133	251	6	perception	perception	NOUN
erjee-9133	251	7	of	of	ADP
erjee-9133	251	8	using	use	VERB
erjee-9133	251	9	english	english	PROPN
erjee-9133	251	10	at	at	ADP
erjee-9133	251	11	work	work	NOUN
erjee-9133	251	12	,	,	PUNCT
erjee-9133	251	13	all	all	PRON
erjee-9133	251	14	of	of	ADP
erjee-9133	251	15	the	the	DET
erjee-9133	251	16	employees	employee	NOUN
erjee-9133	251	17	already	already	ADV
erjee-9133	251	18	have	have	VERB
erjee-9133	251	19	good	good	ADJ
erjee-9133	251	20	service	service	NOUN
erjee-9133	251	21	,	,	PUNCT
erjee-9133	251	22	especially	especially	ADV
erjee-9133	251	23	in	in	ADP
erjee-9133	251	24	english	english	ADJ
erjee-9133	251	25	communication	communication	NOUN
erjee-9133	251	26	skills	skill	NOUN
erjee-9133	251	27	.	.	PUNCT
erjee-9133	252	1	according	accord	VERB
erjee-9133	252	2	to	to	ADP
erjee-9133	252	3	the	the	DET
erjee-9133	252	4	data	datum	NOUN
erjee-9133	252	5	of	of	ADP
erjee-9133	252	6	self	self	NOUN
erjee-9133	252	7	-	-	PUNCT
erjee-9133	252	8	assessment	assessment	NOUN
erjee-9133	252	9	on	on	ADP
erjee-9133	252	10	english	english	ADJ
erjee-9133	252	11	communication	communication	NOUN
erjee-9133	252	12	skills	skill	NOUN
erjee-9133	252	13	at	at	ADP
erjee-9133	252	14	work	work	NOUN
erjee-9133	252	15	,	,	PUNCT
erjee-9133	252	16	most	most	ADJ
erjee-9133	252	17	customer	customer	NOUN
erjee-9133	252	18	service	service	NOUN
erjee-9133	252	19	employee	employee	NOUN
erjee-9133	252	20	has	have	VERB
erjee-9133	252	21	good	good	ADJ
erjee-9133	252	22	english	english	PROPN
erjee-9133	252	23	review	review	PROPN
erjee-9133	252	24	:	:	PUNCT
erjee-9133	252	25	journal	journal	NOUN
erjee-9133	252	26	of	of	ADP
erjee-9133	252	27	english	english	ADJ
erjee-9133	252	28	education	education	PROPN
erjee-9133	252	29	p	p	PROPN
erjee-9133	252	30	-	-	PUNCT
erjee-9133	252	31	issn	issn	PROPN
erjee-9133	252	32	2301	2301	NUM
erjee-9133	252	33	-	-	SYM
erjee-9133	252	34	7554	7554	NUM
erjee-9133	252	35	,	,	PUNCT
erjee-9133	252	36	e	e	X
erjee-9133	252	37	-	-	PUNCT
erjee-9133	252	38	issn	issn	VERB
erjee-9133	252	39	2541	2541	NUM
erjee-9133	252	40	-	-	SYM
erjee-9133	252	41	3643	3643	NUM
erjee-9133	252	42	volume	volume	NOUN
erjee-9133	252	43	12	12	NUM
erjee-9133	252	44	,	,	PUNCT
erjee-9133	252	45	issue	issue	NOUN
erjee-9133	252	46	1	1	NUM
erjee-9133	252	47	,	,	PUNCT
erjee-9133	252	48	february	february	PROPN
erjee-9133	252	49	2024	2024	NUM
erjee-9133	252	50	https://journal.uniku.ac.id/index.php/erjee	https://journal.uniku.ac.id/index.php/erjee	PROPN
erjee-9133	252	51	405	405	NUM
erjee-9133	252	52	skills	skill	NOUN
erjee-9133	252	53	in	in	ADP
erjee-9133	252	54	several	several	ADJ
erjee-9133	252	55	ways	way	NOUN
erjee-9133	252	56	,	,	PUNCT
erjee-9133	252	57	namely	namely	ADV
erjee-9133	252	58	"	"	PUNCT
erjee-9133	252	59	i	i	PRON
erjee-9133	252	60	know	know	VERB
erjee-9133	252	61	how	how	SCONJ
erjee-9133	252	62	to	to	PART
erjee-9133	252	63	present	present	VERB
erjee-9133	252	64	and	and	CCONJ
erjee-9133	252	65	explain	explain	VERB
erjee-9133	252	66	promotional	promotional	ADJ
erjee-9133	252	67	packages	package	NOUN
erjee-9133	252	68	attractively	attractively	ADV
erjee-9133	252	69	,	,	PUNCT
erjee-9133	252	70	i	i	PRON
erjee-9133	252	71	listen	listen	VERB
erjee-9133	252	72	carefully	carefully	ADV
erjee-9133	252	73	and	and	CCONJ
erjee-9133	252	74	pay	pay	VERB
erjee-9133	252	75	attention	attention	NOUN
erjee-9133	252	76	to	to	ADP
erjee-9133	252	77	details	detail	NOUN
erjee-9133	252	78	,	,	PUNCT
erjee-9133	252	79	and	and	CCONJ
erjee-9133	252	80	i	i	PRON
erjee-9133	252	81	organize	organize	VERB
erjee-9133	252	82	the	the	DET
erjee-9133	252	83	information	information	NOUN
erjee-9133	252	84	i	i	PRON
erjee-9133	252	85	have	have	VERB
erjee-9133	252	86	before	before	ADP
erjee-9133	252	87	conveying	convey	VERB
erjee-9133	252	88	it	it	PRON
erjee-9133	252	89	in	in	ADP
erjee-9133	252	90	a	a	DET
erjee-9133	252	91	logical	logical	ADJ
erjee-9133	252	92	order	order	NOUN
erjee-9133	252	93	.	.	PUNCT
erjee-9133	253	1	through	through	ADP
erjee-9133	253	2	self	self	NOUN
erjee-9133	253	3	-	-	PUNCT
erjee-9133	253	4	assessment	assessment	NOUN
erjee-9133	253	5	,	,	PUNCT
erjee-9133	253	6	however	however	ADV
erjee-9133	253	7	,	,	PUNCT
erjee-9133	253	8	they	they	PRON
erjee-9133	253	9	also	also	ADV
erjee-9133	253	10	have	have	VERB
erjee-9133	253	11	some	some	DET
erjee-9133	253	12	shortcomings	shortcoming	NOUN
erjee-9133	253	13	in	in	ADP
erjee-9133	253	14	their	their	PRON
erjee-9133	253	15	english	english	ADJ
erjee-9133	253	16	proficiency	proficiency	NOUN
erjee-9133	253	17	,	,	PUNCT
erjee-9133	253	18	namely	namely	ADV
erjee-9133	253	19	using	use	VERB
erjee-9133	253	20	correct	correct	ADJ
erjee-9133	253	21	grammar	grammar	NOUN
erjee-9133	253	22	,	,	PUNCT
erjee-9133	253	23	understanding	understand	VERB
erjee-9133	253	24	different	different	ADJ
erjee-9133	253	25	accents	accent	NOUN
erjee-9133	253	26	,	,	PUNCT
erjee-9133	253	27	and	and	CCONJ
erjee-9133	253	28	speaking	speak	VERB
erjee-9133	253	29	clear	clear	ADJ
erjee-9133	253	30	english	english	PROPN
erjee-9133	253	31	.	.	PUNCT
erjee-9133	254	1	this	this	PRON
erjee-9133	254	2	is	be	AUX
erjee-9133	254	3	in	in	ADP
erjee-9133	254	4	line	line	NOUN
erjee-9133	254	5	with	with	ADP
erjee-9133	254	6	the	the	DET
erjee-9133	254	7	findings	finding	NOUN
erjee-9133	254	8	of	of	ADP
erjee-9133	254	9	previous	previous	ADJ
erjee-9133	254	10	study	study	NOUN
erjee-9133	254	11	by	by	ADP
erjee-9133	254	12	fahmongkolchai	fahmongkolchai	PROPN
erjee-9133	254	13	(	(	PUNCT
erjee-9133	254	14	2011	2011	NUM
erjee-9133	254	15	)	)	PUNCT
erjee-9133	254	16	stating	state	VERB
erjee-9133	254	17	that	that	SCONJ
erjee-9133	254	18	the	the	DET
erjee-9133	254	19	employees	employee	NOUN
erjee-9133	254	20	have	have	VERB
erjee-9133	254	21	difficulty	difficulty	NOUN
erjee-9133	254	22	in	in	ADP
erjee-9133	254	23	listening	listen	VERB
erjee-9133	254	24	when	when	SCONJ
erjee-9133	254	25	they	they	PRON
erjee-9133	254	26	face	face	VERB
erjee-9133	254	27	varied	varied	ADJ
erjee-9133	254	28	english	english	ADJ
erjee-9133	254	29	dialects	dialect	NOUN
erjee-9133	254	30	.	.	PUNCT
erjee-9133	255	1	opposite	opposite	ADJ
erjee-9133	255	2	with	with	ADP
erjee-9133	255	3	the	the	DET
erjee-9133	255	4	findings	finding	NOUN
erjee-9133	255	5	of	of	ADP
erjee-9133	255	6	previous	previous	ADJ
erjee-9133	255	7	study	study	NOUN
erjee-9133	255	8	by	by	ADP
erjee-9133	255	9	phumkumarn	phumkumarn	PROPN
erjee-9133	255	10	et	et	PROPN
erjee-9133	255	11	al	al	PROPN
erjee-9133	255	12	.	.	PROPN
erjee-9133	256	1	(	(	PUNCT
erjee-9133	256	2	2015	2015	NUM
erjee-9133	256	3	)	)	PUNCT
erjee-9133	256	4	highlighting	highlight	VERB
erjee-9133	256	5	that	that	SCONJ
erjee-9133	256	6	most	most	ADJ
erjee-9133	256	7	customer	customer	NOUN
erjee-9133	256	8	service	service	NOUN
erjee-9133	256	9	employees	employee	NOUN
erjee-9133	256	10	only	only	ADV
erjee-9133	256	11	had	have	VERB
erjee-9133	256	12	considerable	considerable	ADJ
erjee-9133	256	13	difficulty	difficulty	NOUN
erjee-9133	256	14	in	in	ADP
erjee-9133	256	15	comprehending	comprehend	VERB
erjee-9133	256	16	their	their	PRON
erjee-9133	256	17	clients	client	NOUN
erjee-9133	256	18	'	'	PART
erjee-9133	256	19	demands	demand	NOUN
erjee-9133	256	20	,	,	PUNCT
erjee-9133	256	21	and	and	CCONJ
erjee-9133	256	22	also	also	ADV
erjee-9133	256	23	when	when	SCONJ
erjee-9133	256	24	they	they	PRON
erjee-9133	256	25	needed	need	VERB
erjee-9133	256	26	to	to	PART
erjee-9133	256	27	greet	greet	VERB
erjee-9133	256	28	,	,	PUNCT
erjee-9133	256	29	thank	thank	NOUN
erjee-9133	256	30	,	,	PUNCT
erjee-9133	256	31	or	or	CCONJ
erjee-9133	256	32	apologize	apologize	VERB
erjee-9133	256	33	to	to	ADP
erjee-9133	256	34	their	their	PRON
erjee-9133	256	35	clients	client	NOUN
erjee-9133	256	36	.	.	PUNCT
erjee-9133	257	1	further	far	ADV
erjee-9133	257	2	,	,	PUNCT
erjee-9133	257	3	grammar	grammar	NOUN
erjee-9133	257	4	accuracy	accuracy	NOUN
erjee-9133	257	5	is	be	AUX
erjee-9133	257	6	also	also	ADV
erjee-9133	257	7	one	one	NUM
erjee-9133	257	8	of	of	ADP
erjee-9133	257	9	the	the	DET
erjee-9133	257	10	obstacles	obstacle	NOUN
erjee-9133	257	11	if	if	SCONJ
erjee-9133	257	12	the	the	DET
erjee-9133	257	13	employees	employee	NOUN
erjee-9133	257	14	want	want	VERB
erjee-9133	257	15	to	to	PART
erjee-9133	257	16	have	have	VERB
erjee-9133	257	17	good	good	ADJ
erjee-9133	257	18	speaking	speaking	NOUN
erjee-9133	257	19	skills	skill	NOUN
erjee-9133	257	20	.	.	PUNCT
erjee-9133	258	1	using	use	VERB
erjee-9133	258	2	appropriate	appropriate	ADJ
erjee-9133	258	3	language	language	NOUN
erjee-9133	258	4	,	,	PUNCT
erjee-9133	258	5	vocabulary	vocabulary	NOUN
erjee-9133	258	6	,	,	PUNCT
erjee-9133	258	7	and	and	CCONJ
erjee-9133	258	8	grammar	grammar	NOUN
erjee-9133	258	9	shows	show	VERB
erjee-9133	258	10	that	that	SCONJ
erjee-9133	258	11	the	the	DET
erjee-9133	258	12	communicator	communicator	NOUN
erjee-9133	258	13	has	have	VERB
erjee-9133	258	14	a	a	DET
erjee-9133	258	15	good	good	ADJ
erjee-9133	258	16	command	command	NOUN
erjee-9133	258	17	of	of	ADP
erjee-9133	258	18	the	the	DET
erjee-9133	258	19	language	language	NOUN
erjee-9133	258	20	,	,	PUNCT
erjee-9133	258	21	which	which	PRON
erjee-9133	258	22	creates	create	VERB
erjee-9133	258	23	a	a	DET
erjee-9133	258	24	favorable	favorable	ADJ
erjee-9133	258	25	impression	impression	NOUN
erjee-9133	258	26	(	(	PUNCT
erjee-9133	258	27	krishnan	krishnan	PROPN
erjee-9133	258	28	et	et	PROPN
erjee-9133	258	29	al	al	PROPN
erjee-9133	258	30	.	.	PROPN
erjee-9133	258	31	,	,	PUNCT
erjee-9133	258	32	2019	2019	NUM
erjee-9133	258	33	)	)	PUNCT
erjee-9133	258	34	.	.	PUNCT
erjee-9133	259	1	lastly	lastly	ADV
erjee-9133	259	2	,	,	PUNCT
erjee-9133	259	3	this	this	PRON
erjee-9133	259	4	need	need	VERB
erjee-9133	259	5	analysis	analysis	NOUN
erjee-9133	259	6	is	be	AUX
erjee-9133	259	7	conducted	conduct	VERB
erjee-9133	259	8	to	to	PART
erjee-9133	259	9	look	look	VERB
erjee-9133	259	10	into	into	ADP
erjee-9133	259	11	two	two	NUM
erjee-9133	259	12	ideas	idea	NOUN
erjee-9133	259	13	:	:	PUNCT
erjee-9133	259	14	why	why	SCONJ
erjee-9133	259	15	learners	learner	NOUN
erjee-9133	259	16	need	need	VERB
erjee-9133	259	17	to	to	PART
erjee-9133	259	18	learn	learn	VERB
erjee-9133	259	19	a	a	DET
erjee-9133	259	20	foreign	foreign	ADJ
erjee-9133	259	21	language	language	NOUN
erjee-9133	259	22	in	in	ADP
erjee-9133	259	23	a	a	DET
erjee-9133	259	24	specific	specific	ADJ
erjee-9133	259	25	situation	situation	NOUN
erjee-9133	259	26	and	and	CCONJ
erjee-9133	259	27	how	how	SCONJ
erjee-9133	259	28	they	they	PRON
erjee-9133	259	29	can	can	AUX
erjee-9133	259	30	best	well	ADV
erjee-9133	259	31	learn	learn	VERB
erjee-9133	259	32	it	it	PRON
erjee-9133	259	33	.	.	PUNCT
erjee-9133	260	1	hence	hence	ADV
erjee-9133	260	2	,	,	PUNCT
erjee-9133	260	3	the	the	DET
erjee-9133	260	4	result	result	NOUN
erjee-9133	260	5	of	of	ADP
erjee-9133	260	6	this	this	DET
erjee-9133	260	7	research	research	NOUN
erjee-9133	260	8	sheds	shed	VERB
erjee-9133	260	9	light	light	NOUN
erjee-9133	260	10	on	on	ADP
erjee-9133	260	11	developing	develop	VERB
erjee-9133	260	12	english	english	PROPN
erjee-9133	260	13	for	for	ADP
erjee-9133	260	14	occupational	occupational	ADJ
erjee-9133	260	15	purposes	purpose	NOUN
erjee-9133	260	16	(	(	PUNCT
erjee-9133	260	17	eop	eop	PROPN
erjee-9133	260	18	)	)	PUNCT
erjee-9133	260	19	courses	course	NOUN
erjee-9133	260	20	for	for	ADP
erjee-9133	260	21	the	the	DET
erjee-9133	260	22	target	target	NOUN
erjee-9133	260	23	learners	learner	NOUN
erjee-9133	260	24	.	.	PUNCT
erjee-9133	261	1	to	to	PART
erjee-9133	261	2	be	be	AUX
erjee-9133	261	3	specific	specific	ADJ
erjee-9133	261	4	,	,	PUNCT
erjee-9133	261	5	communication	communication	NOUN
erjee-9133	261	6	skills	skill	NOUN
erjee-9133	261	7	that	that	SCONJ
erjee-9133	261	8	the	the	DET
erjee-9133	261	9	employees	employee	NOUN
erjee-9133	261	10	wanted	want	VERB
erjee-9133	261	11	to	to	PART
erjee-9133	261	12	improve	improve	VERB
erjee-9133	261	13	are	be	AUX
erjee-9133	261	14	listening	listen	VERB
erjee-9133	261	15	and	and	CCONJ
erjee-9133	261	16	speaking	speaking	NOUN
erjee-9133	261	17	skills	skill	NOUN
erjee-9133	261	18	.	.	PUNCT
erjee-9133	262	1	the	the	DET
erjee-9133	262	2	employees	employee	NOUN
erjee-9133	262	3	need	need	VERB
erjee-9133	262	4	more	more	ADJ
erjee-9133	262	5	training	training	NOUN
erjee-9133	262	6	in	in	ADP
erjee-9133	262	7	giving	give	VERB
erjee-9133	262	8	more	more	ADV
erjee-9133	262	9	friendly	friendly	ADJ
erjee-9133	262	10	conversation	conversation	NOUN
erjee-9133	262	11	and	and	CCONJ
erjee-9133	262	12	positive	positive	ADJ
erjee-9133	262	13	attitude	attitude	NOUN
erjee-9133	262	14	such	such	ADJ
erjee-9133	262	15	as	as	ADP
erjee-9133	262	16	showing	show	VERB
erjee-9133	262	17	empathy	empathy	NOUN
erjee-9133	262	18	,	,	PUNCT
erjee-9133	262	19	ending	end	VERB
erjee-9133	262	20	conversation	conversation	NOUN
erjee-9133	262	21	,	,	PUNCT
erjee-9133	262	22	thanking	thank	VERB
erjee-9133	262	23	and	and	CCONJ
erjee-9133	262	24	responding	respond	VERB
erjee-9133	262	25	to	to	ADP
erjee-9133	262	26	thanks	thank	NOUN
erjee-9133	262	27	,	,	PUNCT
erjee-9133	262	28	and	and	CCONJ
erjee-9133	262	29	giving	give	VERB
erjee-9133	262	30	instruction	instruction	NOUN
erjee-9133	262	31	.	.	PUNCT
erjee-9133	263	1	as	as	SCONJ
erjee-9133	263	2	it	it	PRON
erjee-9133	263	3	is	be	AUX
erjee-9133	263	4	in	in	ADP
erjee-9133	263	5	line	line	NOUN
erjee-9133	263	6	with	with	ADP
erjee-9133	263	7	the	the	DET
erjee-9133	263	8	previous	previous	ADJ
erjee-9133	263	9	study	study	NOUN
erjee-9133	263	10	tyas	tyas	PROPN
erjee-9133	263	11	&	&	CCONJ
erjee-9133	263	12	salwa	salwa	PROPN
erjee-9133	263	13	(	(	PUNCT
erjee-9133	263	14	2021	2021	NUM
erjee-9133	263	15	)	)	PUNCT
erjee-9133	263	16	,	,	PUNCT
erjee-9133	263	17	speaking	speak	VERB
erjee-9133	263	18	and	and	CCONJ
erjee-9133	263	19	listening	listening	NOUN
erjee-9133	263	20	skills	skill	NOUN
erjee-9133	263	21	are	be	AUX
erjee-9133	263	22	two	two	NUM
erjee-9133	263	23	important	important	ADJ
erjee-9133	263	24	abilities	ability	NOUN
erjee-9133	263	25	that	that	PRON
erjee-9133	263	26	employees	employee	NOUN
erjee-9133	263	27	,	,	PUNCT
erjee-9133	263	28	particularly	particularly	ADV
erjee-9133	263	29	those	those	PRON
erjee-9133	263	30	in	in	ADP
erjee-9133	263	31	the	the	DET
erjee-9133	263	32	front	front	ADJ
erjee-9133	263	33	office	office	NOUN
erjee-9133	263	34	,	,	PUNCT
erjee-9133	263	35	must	must	AUX
erjee-9133	263	36	acquire	acquire	VERB
erjee-9133	263	37	while	while	SCONJ
erjee-9133	263	38	using	use	VERB
erjee-9133	263	39	english	english	PROPN
erjee-9133	263	40	in	in	ADP
erjee-9133	263	41	the	the	DET
erjee-9133	263	42	workplace	workplace	NOUN
erjee-9133	263	43	.	.	PUNCT
erjee-9133	264	1	since	since	SCONJ
erjee-9133	264	2	they	they	PRON
erjee-9133	264	3	will	will	AUX
erjee-9133	264	4	be	be	AUX
erjee-9133	264	5	in	in	ADP
erjee-9133	264	6	close	close	ADJ
erjee-9133	264	7	contact	contact	NOUN
erjee-9133	264	8	with	with	ADP
erjee-9133	264	9	the	the	DET
erjee-9133	264	10	customers	customer	NOUN
erjee-9133	264	11	,	,	PUNCT
erjee-9133	264	12	they	they	PRON
erjee-9133	264	13	must	must	AUX
erjee-9133	264	14	master	master	VERB
erjee-9133	264	15	speaking	speak	VERB
erjee-9133	264	16	and	and	CCONJ
erjee-9133	264	17	listening	listen	VERB
erjee-9133	264	18	abilities	ability	NOUN
erjee-9133	264	19	.	.	PUNCT
erjee-9133	265	1	in	in	ADP
erjee-9133	265	2	the	the	DET
erjee-9133	265	3	same	same	ADJ
erjee-9133	265	4	vein	vein	NOUN
erjee-9133	265	5	,	,	PUNCT
erjee-9133	265	6	mohammadzadeh	mohammadzadeh	VERB
erjee-9133	265	7	et	et	PROPN
erjee-9133	265	8	al	al	PROPN
erjee-9133	265	9	.	.	PROPN
erjee-9133	266	1	(	(	PUNCT
erjee-9133	266	2	2015	2015	NUM
erjee-9133	266	3	)	)	PUNCT
erjee-9133	266	4	also	also	ADV
erjee-9133	266	5	showed	show	VERB
erjee-9133	266	6	their	their	PRON
erjee-9133	266	7	study	study	NOUN
erjee-9133	266	8	's	's	PART
erjee-9133	266	9	findings	finding	NOUN
erjee-9133	266	10	that	that	SCONJ
erjee-9133	266	11	the	the	DET
erjee-9133	266	12	participants	participant	NOUN
erjee-9133	266	13	(	(	PUNCT
erjee-9133	266	14	bank	bank	NOUN
erjee-9133	266	15	employees	employee	NOUN
erjee-9133	266	16	)	)	PUNCT
erjee-9133	266	17	needed	need	VERB
erjee-9133	266	18	to	to	PART
erjee-9133	266	19	speak	speak	VERB
erjee-9133	266	20	english	english	PROPN
erjee-9133	266	21	more	more	ADV
erjee-9133	266	22	often	often	ADV
erjee-9133	266	23	and	and	CCONJ
erjee-9133	266	24	needed	need	VERB
erjee-9133	266	25	listening	listening	NOUN
erjee-9133	266	26	skills	skill	NOUN
erjee-9133	266	27	.	.	PUNCT
erjee-9133	267	1	in	in	ADP
erjee-9133	267	2	this	this	DET
erjee-9133	267	3	research	research	NOUN
erjee-9133	267	4	,	,	PUNCT
erjee-9133	267	5	based	base	VERB
erjee-9133	267	6	on	on	ADP
erjee-9133	267	7	the	the	DET
erjee-9133	267	8	responses	response	NOUN
erjee-9133	267	9	form	form	VERB
erjee-9133	267	10	the	the	DET
erjee-9133	267	11	customer	customer	NOUN
erjee-9133	267	12	service	service	NOUN
erjee-9133	267	13	employees	employee	NOUN
erjee-9133	267	14	,	,	PUNCT
erjee-9133	267	15	the	the	DET
erjee-9133	267	16	most	most	ADV
erjee-9133	267	17	important	important	ADJ
erjee-9133	267	18	english	english	ADJ
erjee-9133	267	19	listening	listening	NOUN
erjee-9133	267	20	materials	material	NOUN
erjee-9133	267	21	in	in	ADP
erjee-9133	267	22	the	the	DET
erjee-9133	267	23	workplace	workplace	NOUN
erjee-9133	267	24	are	be	AUX
erjee-9133	267	25	listening	listen	VERB
erjee-9133	267	26	for	for	ADP
erjee-9133	267	27	main	main	ADJ
erjee-9133	267	28	ideas	idea	NOUN
erjee-9133	267	29	,	,	PUNCT
erjee-9133	267	30	then	then	ADV
erjee-9133	267	31	followed	follow	VERB
erjee-9133	267	32	by	by	ADP
erjee-9133	267	33	clarifying	clarify	VERB
erjee-9133	267	34	information	information	NOUN
erjee-9133	267	35	.	.	PUNCT
erjee-9133	268	1	then	then	ADV
erjee-9133	268	2	,	,	PUNCT
erjee-9133	268	3	the	the	DET
erjee-9133	268	4	important	important	ADJ
erjee-9133	268	5	english	english	PROPN
erjee-9133	268	6	-	-	PUNCT
erjee-9133	268	7	speaking	speak	VERB
erjee-9133	268	8	materials	material	NOUN
erjee-9133	268	9	in	in	ADP
erjee-9133	268	10	the	the	DET
erjee-9133	268	11	workplace	workplace	NOUN
erjee-9133	268	12	are	be	AUX
erjee-9133	268	13	showing	show	VERB
erjee-9133	268	14	empathy	empathy	NOUN
erjee-9133	268	15	,	,	PUNCT
erjee-9133	268	16	thanking	thank	VERB
erjee-9133	268	17	and	and	CCONJ
erjee-9133	268	18	responding	respond	VERB
erjee-9133	268	19	to	to	ADP
erjee-9133	268	20	thanks	thank	NOUN
erjee-9133	268	21	,	,	PUNCT
erjee-9133	268	22	and	and	CCONJ
erjee-9133	268	23	ending	end	VERB
erjee-9133	268	24	conversation	conversation	NOUN
erjee-9133	268	25	.	.	PUNCT
erjee-9133	269	1	other	other	ADJ
erjee-9133	269	2	important	important	ADJ
erjee-9133	269	3	english	english	ADJ
erjee-9133	269	4	communication	communication	NOUN
erjee-9133	269	5	topics	topic	NOUN
erjee-9133	269	6	at	at	ADP
erjee-9133	269	7	work	work	NOUN
erjee-9133	269	8	related	relate	VERB
erjee-9133	269	9	to	to	ADP
erjee-9133	269	10	speaking	speak	VERB
erjee-9133	269	11	skills	skill	NOUN
erjee-9133	269	12	are	be	AUX
erjee-9133	269	13	giving	give	VERB
erjee-9133	269	14	service	service	NOUN
erjee-9133	269	15	to	to	ADP
erjee-9133	269	16	the	the	DET
erjee-9133	269	17	customer	customer	NOUN
erjee-9133	269	18	and	and	CCONJ
erjee-9133	269	19	english	english	PROPN
erjee-9133	269	20	slang	slang	PROPN
erjee-9133	269	21	.	.	PUNCT
erjee-9133	270	1	all	all	PRON
erjee-9133	270	2	of	of	ADP
erjee-9133	270	3	the	the	DET
erjee-9133	270	4	topics	topic	NOUN
erjee-9133	270	5	are	be	AUX
erjee-9133	270	6	specified	specify	VERB
erjee-9133	270	7	to	to	PART
erjee-9133	270	8	improve	improve	VERB
erjee-9133	270	9	their	their	PRON
erjee-9133	270	10	english	english	ADJ
erjee-9133	270	11	communication	communication	NOUN
erjee-9133	270	12	skills	skill	NOUN
erjee-9133	270	13	in	in	ADP
erjee-9133	270	14	their	their	PRON
erjee-9133	270	15	workplace	workplace	NOUN
erjee-9133	270	16	.	.	PUNCT
erjee-9133	271	1	it	it	PRON
erjee-9133	271	2	was	be	AUX
erjee-9133	271	3	congruent	congruent	ADJ
erjee-9133	271	4	with	with	ADP
erjee-9133	271	5	the	the	DET
erjee-9133	271	6	findings	finding	NOUN
erjee-9133	271	7	of	of	ADP
erjee-9133	271	8	hafiz	hafiz	PROPN
erjee-9133	271	9	and	and	CCONJ
erjee-9133	271	10	ulum	ulum	ADJ
erjee-9133	271	11	(	(	PUNCT
erjee-9133	271	12	2021	2021	NUM
erjee-9133	271	13	)	)	PUNCT
erjee-9133	271	14	;	;	PUNCT
erjee-9133	271	15	sari	sari	NOUN
erjee-9133	271	16	and	and	CCONJ
erjee-9133	271	17	sari	sari	ADJ
erjee-9133	271	18	(	(	PUNCT
erjee-9133	271	19	2020	2020	NUM
erjee-9133	271	20	)	)	PUNCT
erjee-9133	271	21	;	;	PUNCT
erjee-9133	271	22	tyas	tyas	PROPN
erjee-9133	271	23	and	and	CCONJ
erjee-9133	271	24	salwa	salwa	PROPN
erjee-9133	271	25	(	(	PUNCT
erjee-9133	271	26	2021	2021	NUM
erjee-9133	271	27	)	)	PUNCT
erjee-9133	271	28	;	;	PUNCT
erjee-9133	271	29	and	and	CCONJ
erjee-9133	271	30	yamin	yamin	PROPN
erjee-9133	271	31	,	,	PUNCT
erjee-9133	271	32	(	(	PUNCT
erjee-9133	271	33	2021	2021	NUM
erjee-9133	271	34	)	)	PUNCT
erjee-9133	271	35	.	.	PUNCT
erjee-9133	272	1	they	they	PRON
erjee-9133	272	2	highlighted	highlight	VERB
erjee-9133	272	3	that	that	SCONJ
erjee-9133	272	4	employees	employee	NOUN
erjee-9133	272	5	are	be	AUX
erjee-9133	272	6	demanded	demand	VERB
erjee-9133	272	7	to	to	PART
erjee-9133	272	8	speak	speak	VERB
erjee-9133	272	9	english	english	PROPN
erjee-9133	272	10	fluently	fluently	ADV
erjee-9133	272	11	,	,	PUNCT
erjee-9133	272	12	particularly	particularly	ADV
erjee-9133	272	13	in	in	ADP
erjee-9133	272	14	demonstrating	demonstrate	VERB
erjee-9133	272	15	oral	oral	ADJ
erjee-9133	272	16	communication	communication	NOUN
erjee-9133	272	17	skills	skill	NOUN
erjee-9133	272	18	.	.	PUNCT
erjee-9133	273	1	conclusion	conclusion	NOUN
erjee-9133	273	2	this	this	DET
erjee-9133	273	3	study	study	NOUN
erjee-9133	273	4	found	find	VERB
erjee-9133	273	5	that	that	SCONJ
erjee-9133	273	6	english	english	ADJ
erjee-9133	273	7	communication	communication	NOUN
erjee-9133	273	8	skills	skill	NOUN
erjee-9133	273	9	are	be	AUX
erjee-9133	273	10	still	still	ADV
erjee-9133	273	11	required	require	VERB
erjee-9133	273	12	for	for	ADP
erjee-9133	273	13	professional	professional	ADJ
erjee-9133	273	14	employment	employment	NOUN
erjee-9133	273	15	in	in	ADP
erjee-9133	273	16	the	the	DET
erjee-9133	273	17	indonesian	indonesian	ADJ
erjee-9133	273	18	railways	railway	NOUN
erjee-9133	273	19	company	company	NOUN
erjee-9133	273	20	.	.	PUNCT
erjee-9133	274	1	however	however	ADV
erjee-9133	274	2	,	,	PUNCT
erjee-9133	274	3	customer	customer	NOUN
erjee-9133	274	4	service	service	NOUN
erjee-9133	274	5	employees	employee	NOUN
erjee-9133	274	6	'	'	PART
erjee-9133	274	7	skills	skill	NOUN
erjee-9133	274	8	need	need	VERB
erjee-9133	274	9	to	to	PART
erjee-9133	274	10	be	be	AUX
erjee-9133	274	11	improved	improve	VERB
erjee-9133	274	12	to	to	PART
erjee-9133	274	13	deal	deal	VERB
erjee-9133	274	14	with	with	ADP
erjee-9133	274	15	foreign	foreign	ADJ
erjee-9133	274	16	customers	customer	NOUN
erjee-9133	274	17	.	.	PUNCT
erjee-9133	275	1	similarly	similarly	ADV
erjee-9133	275	2	,	,	PUNCT
erjee-9133	275	3	in	in	ADP
erjee-9133	275	4	the	the	DET
erjee-9133	275	5	field	field	NOUN
erjee-9133	275	6	of	of	ADP
erjee-9133	275	7	customer	customer	NOUN
erjee-9133	275	8	service	service	NOUN
erjee-9133	275	9	,	,	PUNCT
erjee-9133	275	10	speaking	speak	VERB
erjee-9133	275	11	and	and	CCONJ
erjee-9133	275	12	listening	listen	VERB
erjee-9133	275	13	english	english	PROPN
erjee-9133	275	14	pose	pose	VERB
erjee-9133	275	15	challenges	challenge	NOUN
erjee-9133	275	16	,	,	PUNCT
erjee-9133	275	17	so	so	SCONJ
erjee-9133	275	18	employees	employee	NOUN
erjee-9133	275	19	are	be	AUX
erjee-9133	275	20	encouraged	encourage	VERB
erjee-9133	275	21	to	to	PART
erjee-9133	275	22	improve	improve	VERB
erjee-9133	275	23	their	their	PRON
erjee-9133	275	24	skills	skill	NOUN
erjee-9133	275	25	for	for	ADP
erjee-9133	275	26	the	the	DET
erjee-9133	275	27	sake	sake	NOUN
erjee-9133	275	28	of	of	ADP
erjee-9133	275	29	workplace	workplace	NOUN
erjee-9133	275	30	professionalism	professionalism	NOUN
erjee-9133	275	31	.	.	PUNCT
erjee-9133	276	1	a	a	DET
erjee-9133	276	2	needs	need	NOUN
erjee-9133	276	3	analysis	analysis	NOUN
erjee-9133	276	4	is	be	AUX
erjee-9133	276	5	carried	carry	VERB
erjee-9133	276	6	out	out	ADP
erjee-9133	276	7	to	to	PART
erjee-9133	276	8	provide	provide	VERB
erjee-9133	276	9	effective	effective	ADJ
erjee-9133	276	10	materials	material	NOUN
erjee-9133	276	11	or	or	CCONJ
erjee-9133	276	12	even	even	ADV
erjee-9133	276	13	vocational	vocational	ADJ
erjee-9133	276	14	training	training	NOUN
erjee-9133	276	15	in	in	ADP
erjee-9133	276	16	english	english	ADJ
erjee-9133	276	17	communication	communication	NOUN
erjee-9133	276	18	skills	skill	NOUN
erjee-9133	276	19	for	for	ADP
erjee-9133	276	20	customer	customer	NOUN
erjee-9133	276	21	service	service	NOUN
erjee-9133	276	22	.	.	PUNCT
erjee-9133	277	1	from	from	ADP
erjee-9133	277	2	the	the	DET
erjee-9133	277	3	findings	finding	NOUN
erjee-9133	277	4	,	,	PUNCT
erjee-9133	277	5	it	it	PRON
erjee-9133	277	6	can	can	AUX
erjee-9133	277	7	be	be	AUX
erjee-9133	277	8	concluded	conclude	VERB
erjee-9133	277	9	that	that	SCONJ
erjee-9133	277	10	the	the	DET
erjee-9133	277	11	employees	employee	NOUN
erjee-9133	277	12	did	do	AUX
erjee-9133	277	13	not	not	PART
erjee-9133	277	14	use	use	VERB
erjee-9133	277	15	their	their	PRON
erjee-9133	277	16	english	english	NOUN
erjee-9133	277	17	frequently	frequently	ADV
erjee-9133	277	18	in	in	ADP
erjee-9133	277	19	their	their	PRON
erjee-9133	277	20	day	day	NOUN
erjee-9133	277	21	-	-	PUNCT
erjee-9133	277	22	to	to	ADP
erjee-9133	277	23	-	-	PUNCT
erjee-9133	277	24	day	day	NOUN
erjee-9133	277	25	working	working	NOUN
erjee-9133	277	26	times	time	NOUN
erjee-9133	277	27	.	.	PUNCT
erjee-9133	278	1	however	however	ADV
erjee-9133	278	2	,	,	PUNCT
erjee-9133	278	3	they	they	PRON
erjee-9133	278	4	were	be	AUX
erjee-9133	278	5	encouraged	encourage	VERB
erjee-9133	278	6	to	to	PART
erjee-9133	278	7	improve	improve	VERB
erjee-9133	278	8	their	their	PRON
erjee-9133	278	9	communication	communication	NOUN
erjee-9133	278	10	skills	skill	NOUN
erjee-9133	278	11	,	,	PUNCT
erjee-9133	278	12	specifically	specifically	ADV
erjee-9133	278	13	listening	listen	VERB
erjee-9133	278	14	and	and	CCONJ
erjee-9133	278	15	speaking	speaking	NOUN
erjee-9133	278	16	skills	skill	NOUN
erjee-9133	278	17	,	,	PUNCT
erjee-9133	278	18	to	to	PART
erjee-9133	278	19	provide	provide	VERB
erjee-9133	278	20	excellent	excellent	ADJ
erjee-9133	278	21	customer	customer	NOUN
erjee-9133	278	22	service	service	NOUN
erjee-9133	278	23	.	.	PUNCT
erjee-9133	279	1	in	in	ADP
erjee-9133	279	2	more	more	ADJ
erjee-9133	279	3	detail	detail	NOUN
erjee-9133	279	4	,	,	PUNCT
erjee-9133	279	5	the	the	DET
erjee-9133	279	6	result	result	NOUN
erjee-9133	279	7	of	of	ADP
erjee-9133	279	8	the	the	DET
erjee-9133	279	9	need	need	NOUN
erjee-9133	279	10	analysis	analysis	NOUN
erjee-9133	279	11	highlighted	highlight	VERB
erjee-9133	279	12	that	that	SCONJ
erjee-9133	279	13	in	in	ADP
erjee-9133	279	14	listening	listening	NOUN
erjee-9133	279	15	,	,	PUNCT
erjee-9133	279	16	the	the	DET
erjee-9133	279	17	employees	employee	NOUN
erjee-9133	279	18	need	need	VERB
erjee-9133	279	19	to	to	PART
erjee-9133	279	20	improve	improve	VERB
erjee-9133	279	21	in	in	ADP
erjee-9133	279	22	two	two	NUM
erjee-9133	279	23	aspects	aspect	NOUN
erjee-9133	279	24	:	:	PUNCT
erjee-9133	279	25	listening	listen	VERB
erjee-9133	279	26	for	for	ADP
erjee-9133	279	27	main	main	ADJ
erjee-9133	279	28	ideas	idea	NOUN
erjee-9133	279	29	,	,	PUNCT
erjee-9133	279	30	followed	follow	VERB
erjee-9133	279	31	by	by	ADP
erjee-9133	279	32	clarifying	clarify	VERB
erjee-9133	279	33	information	information	NOUN
erjee-9133	279	34	.	.	PUNCT
erjee-9133	280	1	meanwhile	meanwhile	ADV
erjee-9133	280	2	,	,	PUNCT
erjee-9133	280	3	in	in	ADP
erjee-9133	280	4	speaking	speaking	NOUN
erjee-9133	280	5	skills	skill	NOUN
erjee-9133	280	6	,	,	PUNCT
erjee-9133	280	7	the	the	DET
erjee-9133	280	8	most	most	ADV
erjee-9133	280	9	crucial	crucial	ADJ
erjee-9133	280	10	topics	topic	NOUN
erjee-9133	280	11	to	to	PART
erjee-9133	280	12	provide	provide	VERB
erjee-9133	280	13	a	a	DET
erjee-9133	280	14	positive	positive	ADJ
erjee-9133	280	15	attitude	attitude	NOUN
erjee-9133	280	16	to	to	ADP
erjee-9133	280	17	their	their	PRON
erjee-9133	280	18	working	work	VERB
erjee-9133	280	19	performance	performance	NOUN
erjee-9133	280	20	are	be	AUX
erjee-9133	280	21	showing	show	VERB
erjee-9133	280	22	empathy	empathy	NOUN
erjee-9133	280	23	,	,	PUNCT
erjee-9133	280	24	thanking	thank	VERB
erjee-9133	280	25	and	and	CCONJ
erjee-9133	280	26	responding	respond	VERB
erjee-9133	280	27	to	to	ADP
erjee-9133	280	28	thanks	thank	NOUN
erjee-9133	280	29	,	,	PUNCT
erjee-9133	280	30	ending	end	VERB
erjee-9133	280	31	the	the	DET
erjee-9133	280	32	conversation	conversation	NOUN
erjee-9133	280	33	and	and	CCONJ
erjee-9133	280	34	other	other	ADJ
erjee-9133	280	35	topics	topic	NOUN
erjee-9133	280	36	related	relate	VERB
erjee-9133	280	37	to	to	ADP
erjee-9133	280	38	tourism	tourism	NOUN
erjee-9133	280	39	and	and	CCONJ
erjee-9133	280	40	giving	give	VERB
erjee-9133	280	41	directions	direction	NOUN
erjee-9133	280	42	.	.	PUNCT
erjee-9133	281	1	this	this	DET
erjee-9133	281	2	research	research	NOUN
erjee-9133	281	3	has	have	VERB
erjee-9133	281	4	several	several	ADJ
erjee-9133	281	5	weaknesses	weakness	NOUN
erjee-9133	281	6	such	such	ADJ
erjee-9133	281	7	as	as	ADP
erjee-9133	281	8	the	the	DET
erjee-9133	281	9	limited	limited	ADJ
erjee-9133	281	10	number	number	NOUN
erjee-9133	281	11	of	of	ADP
erjee-9133	281	12	participants	participant	NOUN
erjee-9133	281	13	and	and	CCONJ
erjee-9133	281	14	the	the	DET
erjee-9133	281	15	time	time	NOUN
erjee-9133	281	16	allotment	allotment	NOUN
erjee-9133	281	17	of	of	ADP
erjee-9133	281	18	data	datum	NOUN
erjee-9133	281	19	collections	collection	NOUN
erjee-9133	281	20	.	.	PUNCT
erjee-9133	282	1	however	however	ADV
erjee-9133	282	2	,	,	PUNCT
erjee-9133	282	3	the	the	DET
erjee-9133	282	4	findings	finding	NOUN
erjee-9133	282	5	are	be	AUX
erjee-9133	282	6	sufficient	sufficient	ADJ
erjee-9133	282	7	to	to	PART
erjee-9133	282	8	reveal	reveal	VERB
erjee-9133	282	9	the	the	DET
erjee-9133	282	10	need	need	NOUN
erjee-9133	282	11	of	of	ADP
erjee-9133	282	12	english	english	ADJ
erjee-9133	282	13	communication	communication	NOUN
erjee-9133	282	14	skills	skill	NOUN
erjee-9133	282	15	for	for	ADP
erjee-9133	282	16	customer	customer	NOUN
erjee-9133	282	17	service	service	NOUN
erjee-9133	282	18	in	in	ADP
erjee-9133	282	19	indonesian	indonesian	ADJ
erjee-9133	282	20	railways	railway	NOUN
erjee-9133	282	21	companies	company	NOUN
erjee-9133	282	22	.	.	PUNCT
erjee-9133	283	1	thus	thus	ADV
erjee-9133	283	2	,	,	PUNCT
erjee-9133	283	3	following	follow	VERB
erjee-9133	283	4	this	this	PRON
erjee-9133	283	5	needs	need	VERB
erjee-9133	283	6	analysis	analysis	NOUN
erjee-9133	283	7	,	,	PUNCT
erjee-9133	283	8	some	some	DET
erjee-9133	283	9	practical	practical	ADJ
erjee-9133	283	10	and	and	CCONJ
erjee-9133	283	11	pedagogical	pedagogical	ADJ
erjee-9133	283	12	suggestions	suggestion	NOUN
erjee-9133	283	13	were	be	AUX
erjee-9133	283	14	provoked	provoke	VERB
erjee-9133	283	15	.	.	PUNCT
erjee-9133	284	1	the	the	DET
erjee-9133	284	2	findings	finding	NOUN
erjee-9133	284	3	are	be	AUX
erjee-9133	284	4	expected	expect	VERB
erjee-9133	284	5	to	to	PART
erjee-9133	284	6	aid	aid	VERB
erjee-9133	284	7	employees	employee	NOUN
erjee-9133	284	8	in	in	ADP
erjee-9133	284	9	improving	improve	VERB
erjee-9133	284	10	their	their	PRON
erjee-9133	284	11	workplace	workplace	ADJ
erjee-9133	284	12	communication	communication	NOUN
erjee-9133	284	13	skills	skill	NOUN
erjee-9133	284	14	.	.	PUNCT
erjee-9133	285	1	the	the	DET
erjee-9133	285	2	findings	finding	NOUN
erjee-9133	285	3	from	from	ADP
erjee-9133	285	4	the	the	DET
erjee-9133	285	5	current	current	ADJ
erjee-9133	285	6	research	research	NOUN
erjee-9133	285	7	will	will	AUX
erjee-9133	285	8	assist	assist	VERB
erjee-9133	285	9	english	english	PROPN
erjee-9133	285	10	teachers	teacher	NOUN
erjee-9133	285	11	,	,	PUNCT
erjee-9133	285	12	esp	esp	ADJ
erjee-9133	285	13	practitioners	practitioner	NOUN
erjee-9133	285	14	,	,	PUNCT
erjee-9133	285	15	book	book	NOUN
erjee-9133	285	16	budi	budi	PROPN
erjee-9133	285	17	candra	candra	PROPN
erjee-9133	285	18	&	&	CCONJ
erjee-9133	285	19	khoiriyah	khoiriyah	PROPN
erjee-9133	285	20	cultivating	cultivate	VERB
erjee-9133	285	21	english	english	ADJ
erjee-9133	285	22	proficiency	proficiency	NOUN
erjee-9133	285	23	for	for	ADP
erjee-9133	285	24	enhanced	enhanced	ADJ
erjee-9133	285	25	customer	customer	NOUN
erjee-9133	285	26	service	service	NOUN
erjee-9133	285	27	in	in	ADP
erjee-9133	285	28	indonesian	indonesian	ADJ
erjee-9133	285	29	railways	railway	NOUN
erjee-9133	285	30	:	:	PUNCT
erjee-9133	285	31	a	a	DET
erjee-9133	285	32	study	study	NOUN
erjee-9133	285	33	on	on	ADP
erjee-9133	285	34	vocational	vocational	ADJ
erjee-9133	285	35	training	training	NOUN
erjee-9133	285	36	needs	need	VERB
erjee-9133	285	37	406	406	NUM
erjee-9133	285	38	publishers	publisher	NOUN
erjee-9133	285	39	and	and	CCONJ
erjee-9133	285	40	even	even	ADV
erjee-9133	285	41	the	the	DET
erjee-9133	285	42	company	company	NOUN
erjee-9133	285	43	's	's	PART
erjee-9133	285	44	training	training	NOUN
erjee-9133	285	45	providers	provider	NOUN
erjee-9133	285	46	in	in	ADP
erjee-9133	285	47	adapting	adapt	VERB
erjee-9133	285	48	the	the	DET
erjee-9133	285	49	existing	exist	VERB
erjee-9133	285	50	curriculum	curriculum	NOUN
erjee-9133	285	51	to	to	PART
erjee-9133	285	52	target	target	VERB
erjee-9133	285	53	learner	learner	NOUN
erjee-9133	285	54	needs	need	NOUN
erjee-9133	285	55	.	.	PUNCT
erjee-9133	286	1	esp	esp	ADJ
erjee-9133	286	2	course	course	NOUN
erjee-9133	286	3	designers	designer	NOUN
erjee-9133	286	4	can	can	AUX
erjee-9133	286	5	improve	improve	VERB
erjee-9133	286	6	their	their	PRON
erjee-9133	286	7	curricula	curricula	NOUN
erjee-9133	286	8	using	use	VERB
erjee-9133	286	9	the	the	DET
erjee-9133	286	10	framework	framework	NOUN
erjee-9133	286	11	of	of	ADP
erjee-9133	286	12	eop	eop	PROPN
erjee-9133	286	13	(	(	PUNCT
erjee-9133	286	14	english	english	PROPN
erjee-9133	286	15	for	for	ADP
erjee-9133	286	16	occupational	occupational	ADJ
erjee-9133	286	17	purposes	purpose	NOUN
erjee-9133	286	18	)	)	PUNCT
erjee-9133	286	19	by	by	ADP
erjee-9133	286	20	incorporating	incorporate	VERB
erjee-9133	286	21	professional	professional	ADJ
erjee-9133	286	22	feedback	feedback	NOUN
erjee-9133	286	23	to	to	PART
erjee-9133	286	24	meet	meet	VERB
erjee-9133	286	25	the	the	DET
erjee-9133	286	26	expectations	expectation	NOUN
erjee-9133	286	27	of	of	ADP
erjee-9133	286	28	customer	customer	NOUN
erjee-9133	286	29	service	service	NOUN
erjee-9133	286	30	employees	employee	NOUN
erjee-9133	286	31	.	.	PUNCT
erjee-9133	287	1	furthermore	furthermore	ADV
erjee-9133	287	2	,	,	PUNCT
erjee-9133	287	3	employers	employer	NOUN
erjee-9133	287	4	in	in	ADP
erjee-9133	287	5	the	the	DET
erjee-9133	287	6	train	train	NOUN
erjee-9133	287	7	station	station	NOUN
erjee-9133	287	8	sector	sector	NOUN
erjee-9133	287	9	can	can	AUX
erjee-9133	287	10	improve	improve	VERB
erjee-9133	287	11	their	their	PRON
erjee-9133	287	12	employees	employee	NOUN
erjee-9133	287	13	'	'	PART
erjee-9133	287	14	english	english	ADJ
erjee-9133	287	15	knowledge	knowledge	NOUN
erjee-9133	287	16	and	and	CCONJ
erjee-9133	287	17	practice	practice	NOUN
erjee-9133	287	18	by	by	ADP
erjee-9133	287	19	providing	provide	VERB
erjee-9133	287	20	more	more	ADV
erjee-9133	287	21	relevant	relevant	ADJ
erjee-9133	287	22	english	english	ADJ
erjee-9133	287	23	training	training	NOUN
erjee-9133	287	24	programs	program	NOUN
erjee-9133	287	25	.	.	PUNCT
erjee-9133	288	1	for	for	ADP
erjee-9133	288	2	further	further	ADJ
erjee-9133	288	3	investigations	investigation	NOUN
erjee-9133	288	4	,	,	PUNCT
erjee-9133	288	5	it	it	PRON
erjee-9133	288	6	is	be	AUX
erjee-9133	288	7	highly	highly	ADV
erjee-9133	288	8	recommended	recommend	VERB
erjee-9133	288	9	to	to	PART
erjee-9133	288	10	design	design	VERB
erjee-9133	288	11	the	the	DET
erjee-9133	288	12	learning	learning	NOUN
erjee-9133	288	13	materials	material	NOUN
erjee-9133	288	14	for	for	ADP
erjee-9133	288	15	english	english	ADJ
erjee-9133	288	16	communication	communication	NOUN
erjee-9133	288	17	skills	skill	NOUN
erjee-9133	288	18	that	that	PRON
erjee-9133	288	19	can	can	AUX
erjee-9133	288	20	better	well	ADV
erjee-9133	288	21	meet	meet	VERB
erjee-9133	288	22	workplace	workplace	NOUN
erjee-9133	288	23	demands	demand	NOUN
erjee-9133	288	24	,	,	PUNCT
erjee-9133	288	25	specifically	specifically	ADV
erjee-9133	288	26	for	for	ADP
erjee-9133	288	27	customer	customer	NOUN
erjee-9133	288	28	service	service	NOUN
erjee-9133	288	29	employees	employee	NOUN
erjee-9133	288	30	in	in	ADP
erjee-9133	288	31	indonesian	indonesian	ADJ
erjee-9133	288	32	railways	railway	NOUN
erjee-9133	288	33	company	company	NOUN
erjee-9133	288	34	(	(	PUNCT
erjee-9133	288	35	pt	pt	PROPN
erjee-9133	288	36	.	.	PROPN
erjee-9133	288	37	kai	kai	PROPN
erjee-9133	288	38	)	)	PUNCT
erjee-9133	288	39	.	.	PUNCT
erjee-9133	289	1	further	further	ADJ
erjee-9133	289	2	investigation	investigation	NOUN
erjee-9133	289	3	on	on	ADP
erjee-9133	289	4	the	the	DET
erjee-9133	289	5	effectiveness	effectiveness	NOUN
erjee-9133	289	6	of	of	ADP
erjee-9133	289	7	design	design	NOUN
erjee-9133	289	8	materials	material	NOUN
erjee-9133	289	9	is	be	AUX
erjee-9133	289	10	also	also	ADV
erjee-9133	289	11	vital	vital	ADJ
erjee-9133	289	12	to	to	PART
erjee-9133	289	13	conduct	conduct	VERB
erjee-9133	289	14	through	through	ADP
erjee-9133	289	15	research	research	NOUN
erjee-9133	289	16	and	and	CCONJ
erjee-9133	289	17	development	development	NOUN
erjee-9133	289	18	(	(	PUNCT
erjee-9133	289	19	r&d	r&d	NOUN
erjee-9133	289	20	)	)	PUNCT
erjee-9133	289	21	study	study	NOUN
erjee-9133	289	22	.	.	PUNCT
erjee-9133	290	1	acknowledgements	acknowledgement	NOUN
erjee-9133	290	2	the	the	DET
erjee-9133	290	3	researchers	researcher	NOUN
erjee-9133	290	4	thank	thank	VERB
erjee-9133	290	5	to	to	ADP
erjee-9133	290	6	the	the	DET
erjee-9133	290	7	regional	regional	ADJ
erjee-9133	290	8	manager	manager	NOUN
erjee-9133	290	9	of	of	ADP
erjee-9133	290	10	pt	pt	PROPN
erjee-9133	290	11	.	.	PROPN
erjee-9133	290	12	kai	kai	PROPN
erjee-9133	291	1	(	(	PUNCT
erjee-9133	291	2	indonesian	indonesian	ADJ
erjee-9133	291	3	railways	railway	NOUN
erjee-9133	291	4	station	station	NOUN
erjee-9133	291	5	)	)	PUNCT
erjee-9133	291	6	in	in	ADP
erjee-9133	291	7	surabaya	surabaya	PROPN
erjee-9133	291	8	for	for	ADP
erjee-9133	291	9	officially	officially	ADV
erjee-9133	291	10	giving	give	VERB
erjee-9133	291	11	permission	permission	NOUN
erjee-9133	291	12	to	to	ADP
erjee-9133	291	13	the	the	DET
erjee-9133	291	14	researchers	researcher	NOUN
erjee-9133	291	15	to	to	PART
erjee-9133	291	16	conduct	conduct	VERB
erjee-9133	291	17	the	the	DET
erjee-9133	291	18	data	datum	NOUN
erjee-9133	291	19	collection	collection	NOUN
erjee-9133	291	20	and	and	CCONJ
erjee-9133	291	21	to	to	PART
erjee-9133	291	22	publish	publish	VERB
erjee-9133	291	23	this	this	DET
erjee-9133	291	24	manuscript	manuscript	NOUN
erjee-9133	291	25	.	.	PUNCT
erjee-9133	292	1	a	a	DET
erjee-9133	292	2	bunch	bunch	NOUN
erjee-9133	292	3	of	of	ADP
erjee-9133	292	4	thanks	thank	NOUN
erjee-9133	292	5	also	also	ADV
erjee-9133	292	6	goes	go	VERB
erjee-9133	292	7	to	to	ADP
erjee-9133	292	8	the	the	DET
erjee-9133	292	9	respondents	respondent	NOUN
erjee-9133	292	10	,	,	PUNCT
erjee-9133	292	11	customer	customer	NOUN
erjee-9133	292	12	service	service	NOUN
erjee-9133	292	13	employees	employee	NOUN
erjee-9133	292	14	in	in	ADP
erjee-9133	292	15	malang	malang	PROPN
erjee-9133	292	16	station	station	NOUN
erjee-9133	292	17	,	,	PUNCT
erjee-9133	292	18	for	for	ADP
erjee-9133	292	19	voluntarily	voluntarily	ADV
erjee-9133	292	20	agreeing	agree	VERB
erjee-9133	292	21	and	and	CCONJ
erjee-9133	292	22	participating	participate	VERB
erjee-9133	292	23	in	in	ADP
erjee-9133	292	24	this	this	DET
erjee-9133	292	25	research	research	NOUN
erjee-9133	292	26	.	.	PUNCT
erjee-9133	293	1	references	reference	NOUN
erjee-9133	293	2	abubakar	abubakar	PROPN
erjee-9133	293	3	,	,	PUNCT
erjee-9133	293	4	m.	m.	NOUN
erjee-9133	293	5	,	,	PUNCT
erjee-9133	293	6	muthi’ah	muthi’ah	NOUN
erjee-9133	293	7	,	,	PUNCT
erjee-9133	293	8	m.	m.	NOUN
erjee-9133	293	9	,	,	PUNCT
erjee-9133	293	10	&	&	CCONJ
erjee-9133	293	11	nawir	nawir	PROPN
erjee-9133	293	12	,	,	PUNCT
erjee-9133	293	13	m.	m.	NOUN
erjee-9133	293	14	s.	s.	PROPN
erjee-9133	293	15	(	(	PUNCT
erjee-9133	293	16	2021	2021	NUM
erjee-9133	293	17	)	)	PUNCT
erjee-9133	293	18	.	.	PUNCT
erjee-9133	294	1	investigating	investigate	VERB
erjee-9133	294	2	the	the	DET
erjee-9133	294	3	english	english	ADJ
erjee-9133	294	4	language	language	NOUN
erjee-9133	294	5	needs	need	NOUN
erjee-9133	294	6	of	of	ADP
erjee-9133	294	7	purchasing	purchase	VERB
erjee-9133	294	8	department	department	NOUN
erjee-9133	294	9	employees	employee	NOUN
erjee-9133	294	10	:	:	PUNCT
erjee-9133	294	11	a	a	DET
erjee-9133	294	12	study	study	NOUN
erjee-9133	294	13	of	of	ADP
erjee-9133	294	14	eop	eop	PROPN
erjee-9133	294	15	.	.	PUNCT
erjee-9133	295	1	english	english	PROPN
erjee-9133	295	2	language	language	PROPN
erjee-9133	295	3	,	,	PUNCT
erjee-9133	295	4	linguistics	linguistic	NOUN
erjee-9133	295	5	,	,	PUNCT
erjee-9133	295	6	and	and	CCONJ
erjee-9133	295	7	culture	culture	PROPN
erjee-9133	295	8	international	international	PROPN
erjee-9133	295	9	journal	journal	PROPN
erjee-9133	295	10	,	,	PUNCT
erjee-9133	295	11	1(2	1(2	NUM
erjee-9133	295	12	)	)	PUNCT
erjee-9133	295	13	,	,	PUNCT
erjee-9133	295	14	99	99	NUM
erjee-9133	295	15	.	.	PUNCT
erjee-9133	296	1	https://doi.org/10.24252/elstic-ij.v1i2.23191	https://doi.org/10.24252/elstic-ij.v1i2.23191	PROPN
erjee-9133	296	2	ahmmed	ahmmed	PROPN
erjee-9133	296	3	,	,	PUNCT
erjee-9133	296	4	r.	r.	PROPN
erjee-9133	296	5	,	,	PUNCT
erjee-9133	296	6	sinha	sinha	PROPN
erjee-9133	296	7	,	,	PUNCT
erjee-9133	296	8	b.	b.	PROPN
erjee-9133	296	9	s.	s.	PROPN
erjee-9133	296	10	,	,	PUNCT
erjee-9133	296	11	khan	khan	PROPN
erjee-9133	296	12	,	,	PUNCT
erjee-9133	296	13	d.	d.	PROPN
erjee-9133	296	14	r.	r.	PROPN
erjee-9133	296	15	,	,	PUNCT
erjee-9133	296	16	&	&	CCONJ
erjee-9133	296	17	islam	islam	PROPN
erjee-9133	296	18	,	,	PUNCT
erjee-9133	296	19	d.	d.	PROPN
erjee-9133	296	20	m.	m.	PROPN
erjee-9133	296	21	(	(	PUNCT
erjee-9133	296	22	2020	2020	NUM
erjee-9133	296	23	)	)	PUNCT
erjee-9133	296	24	.	.	PUNCT
erjee-9133	297	1	a	a	PRON
erjee-9133	297	2	needs	need	VERB
erjee-9133	297	3	analysis	analysis	NOUN
erjee-9133	297	4	of	of	ADP
erjee-9133	297	5	maritime	maritime	ADJ
erjee-9133	297	6	english	english	ADJ
erjee-9133	297	7	language	language	NOUN
erjee-9133	297	8	skills	skill	NOUN
erjee-9133	297	9	for	for	SCONJ
erjee-9133	297	10	bangladeshi	bangladeshi	ADJ
erjee-9133	297	11	seafarers	seafarer	NOUN
erjee-9133	297	12	to	to	PART
erjee-9133	297	13	work	work	VERB
erjee-9133	297	14	on	on	ADP
erjee-9133	297	15	-	-	PUNCT
erjee-9133	297	16	board	board	NOUN
erjee-9133	297	17	ships	ship	NOUN
erjee-9133	297	18	.	.	PUNCT
erjee-9133	298	1	marine	marine	ADJ
erjee-9133	298	2	policy	policy	NOUN
erjee-9133	298	3	,	,	PUNCT
erjee-9133	298	4	119	119	NUM
erjee-9133	298	5	.	.	PUNCT
erjee-9133	299	1	https://doi.org/10.1016/j.marpol.2020.104041	https://doi.org/10.1016/j.marpol.2020.104041	PROPN
erjee-9133	299	2	ait	ait	NOUN
erjee-9133	299	3	hattani	hattani	X
erjee-9133	299	4	,	,	PUNCT
erjee-9133	299	5	h.	h.	PROPN
erjee-9133	299	6	(	(	PUNCT
erjee-9133	299	7	2019	2019	NUM
erjee-9133	299	8	)	)	PUNCT
erjee-9133	299	9	.	.	PUNCT
erjee-9133	300	1	esp	esp	PROPN
erjee-9133	300	2	needs	need	VERB
erjee-9133	300	3	analysis	analysis	NOUN
erjee-9133	300	4	at	at	ADP
erjee-9133	300	5	the	the	DET
erjee-9133	300	6	moroccan	moroccan	PROPN
erjee-9133	300	7	university	university	PROPN
erjee-9133	300	8	:	:	PUNCT
erjee-9133	300	9	renewable	renewable	ADJ
erjee-9133	300	10	energy	energy	NOUN
erjee-9133	300	11	engineering	engineering	NOUN
erjee-9133	300	12	students	student	NOUN
erjee-9133	300	13	at	at	ADP
erjee-9133	300	14	est	est	X
erjee-9133	300	15	fes	fes	NOUN
erjee-9133	300	16	as	as	ADP
erjee-9133	300	17	a	a	DET
erjee-9133	300	18	case	case	NOUN
erjee-9133	300	19	study	study	NOUN
erjee-9133	300	20	.	.	PUNCT
erjee-9133	301	1	journal	journal	PROPN
erjee-9133	301	2	of	of	ADP
erjee-9133	301	3	english	english	PROPN
erjee-9133	301	4	language	language	NOUN
erjee-9133	301	5	teaching	teaching	NOUN
erjee-9133	301	6	and	and	CCONJ
erjee-9133	301	7	linguistics	linguistic	NOUN
erjee-9133	301	8	,	,	PUNCT
erjee-9133	301	9	4(1	4(1	NOUN
erjee-9133	301	10	)	)	PUNCT
erjee-9133	301	11	,	,	PUNCT
erjee-9133	301	12	101	101	NUM
erjee-9133	301	13	.	.	PUNCT
erjee-9133	301	14	https://doi.org/10.21462/jeltl.v4i1.218	https://doi.org/10.21462/jeltl.v4i1.218	PROPN
erjee-9133	301	15	alshayban	alshayban	PROPN
erjee-9133	301	16	,	,	PUNCT
erjee-9133	301	17	a.	a.	NOUN
erjee-9133	301	18	(	(	PUNCT
erjee-9133	301	19	2022	2022	NUM
erjee-9133	301	20	)	)	PUNCT
erjee-9133	301	21	.	.	PUNCT
erjee-9133	302	1	teaching	teach	VERB
erjee-9133	302	2	english	english	PROPN
erjee-9133	302	3	for	for	ADP
erjee-9133	302	4	specific	specific	ADJ
erjee-9133	302	5	purposes	purpose	NOUN
erjee-9133	302	6	(	(	PUNCT
erjee-9133	302	7	esp	esp	ADV
erjee-9133	302	8	)	)	PUNCT
erjee-9133	302	9	to	to	ADP
erjee-9133	302	10	saudi	saudi	ADJ
erjee-9133	302	11	arabian	arabian	ADJ
erjee-9133	302	12	banking	banking	NOUN
erjee-9133	302	13	employees	employee	NOUN
erjee-9133	302	14	.	.	PUNCT
erjee-9133	303	1	language	language	NOUN
erjee-9133	303	2	teaching	teach	VERB
erjee-9133	303	3	research	research	NOUN
erjee-9133	303	4	quarterly	quarterly	ADV
erjee-9133	303	5	,	,	PUNCT
erjee-9133	303	6	27	27	NUM
erjee-9133	303	7	,	,	PUNCT
erjee-9133	303	8	1–18	1–18	NUM
erjee-9133	303	9	.	.	PUNCT
erjee-9133	304	1	https://doi.org/10.32038/ltrq.2022.27.01	https://doi.org/10.32038/ltrq.2022.27.01	PROPN
erjee-9133	304	2	arnó	arnó	NOUN
erjee-9133	304	3	-	-	PUNCT
erjee-9133	304	4	macià	macià	NOUN
erjee-9133	304	5	,	,	PUNCT
erjee-9133	304	6	e.	e.	PROPN
erjee-9133	304	7	,	,	PUNCT
erjee-9133	304	8	aguilar	aguilar	PROPN
erjee-9133	304	9	-	-	PUNCT
erjee-9133	304	10	pérez	pérez	NOUN
erjee-9133	304	11	,	,	PUNCT
erjee-9133	304	12	m.	m.	NOUN
erjee-9133	304	13	,	,	PUNCT
erjee-9133	304	14	&	&	CCONJ
erjee-9133	304	15	tatzl	tatzl	PROPN
erjee-9133	304	16	,	,	PUNCT
erjee-9133	304	17	d.	d.	PROPN
erjee-9133	304	18	(	(	PUNCT
erjee-9133	304	19	2020	2020	NUM
erjee-9133	304	20	)	)	PUNCT
erjee-9133	304	21	.	.	PUNCT
erjee-9133	305	1	engineering	engineering	NOUN
erjee-9133	305	2	students	student	NOUN
erjee-9133	305	3	’	’	PART
erjee-9133	305	4	perceptions	perception	NOUN
erjee-9133	305	5	of	of	ADP
erjee-9133	305	6	the	the	DET
erjee-9133	305	7	role	role	NOUN
erjee-9133	305	8	of	of	ADP
erjee-9133	305	9	esp	esp	ADJ
erjee-9133	305	10	courses	course	NOUN
erjee-9133	305	11	in	in	ADP
erjee-9133	305	12	internationalized	internationalized	ADJ
erjee-9133	305	13	universities	university	NOUN
erjee-9133	305	14	.	.	PUNCT
erjee-9133	306	1	english	english	PROPN
erjee-9133	306	2	for	for	ADP
erjee-9133	306	3	specific	specific	ADJ
erjee-9133	306	4	purposes	purpose	NOUN
erjee-9133	306	5	,	,	PUNCT
erjee-9133	306	6	58	58	NUM
erjee-9133	306	7	,	,	PUNCT
erjee-9133	306	8	58–74	58–74	NUM
erjee-9133	306	9	.	.	PUNCT
erjee-9133	307	1	https://doi.org/10.1016/j.esp.2019.12.001	https://doi.org/10.1016/j.esp.2019.12.001	PROPN
erjee-9133	307	2	arumugam	arumugam	PROPN
erjee-9133	307	3	,	,	PUNCT
erjee-9133	307	4	n.	n.	NOUN
erjee-9133	307	5	,	,	PUNCT
erjee-9133	307	6	&	&	CCONJ
erjee-9133	307	7	kaur	kaur	PROPN
erjee-9133	307	8	,	,	PUNCT
erjee-9133	307	9	n.	n.	PROPN
erjee-9133	307	10	(	(	PUNCT
erjee-9133	307	11	2011	2011	NUM
erjee-9133	307	12	)	)	PUNCT
erjee-9133	307	13	.	.	PUNCT
erjee-9133	308	1	needs	need	VERB
erjee-9133	308	2	analysis	analysis	NOUN
erjee-9133	308	3	on	on	ADP
erjee-9133	308	4	the	the	DET
erjee-9133	308	5	importance	importance	NOUN
erjee-9133	308	6	of	of	ADP
erjee-9133	308	7	english	english	ADJ
erjee-9133	308	8	communication	communication	NOUN
erjee-9133	308	9	skills	skill	NOUN
erjee-9133	308	10	for	for	ADP
erjee-9133	308	11	medical	medical	ADJ
erjee-9133	308	12	assistants	assistant	NOUN
erjee-9133	308	13	.	.	PUNCT
erjee-9133	309	1	journal	journal	NOUN
erjee-9133	309	2	of	of	ADP
erjee-9133	309	3	institutional	institutional	ADJ
erjee-9133	309	4	research	research	PROPN
erjee-9133	309	5	south	south	PROPN
erjee-9133	309	6	east	east	PROPN
erjee-9133	309	7	asia	asia	PROPN
erjee-9133	309	8	,	,	PUNCT
erjee-9133	309	9	9(1	9(1	NUM
erjee-9133	309	10	)	)	PUNCT
erjee-9133	309	11	,	,	PUNCT
erjee-9133	309	12	67–77	67–77	NUM
erjee-9133	309	13	.	.	PUNCT
erjee-9133	310	1	cohen	cohen	PROPN
erjee-9133	310	2	,	,	PUNCT
erjee-9133	310	3	l.	l.	PROPN
erjee-9133	310	4	,	,	PUNCT
erjee-9133	310	5	manion	manion	NOUN
erjee-9133	310	6	,	,	PUNCT
erjee-9133	310	7	l.	l.	PROPN
erjee-9133	310	8	,	,	PUNCT
erjee-9133	310	9	&	&	CCONJ
erjee-9133	310	10	morrison	morrison	PROPN
erjee-9133	310	11	,	,	PUNCT
erjee-9133	310	12	k.	k.	PROPN
erjee-9133	310	13	(	(	PUNCT
erjee-9133	310	14	2018	2018	NUM
erjee-9133	310	15	)	)	PUNCT
erjee-9133	310	16	.	.	PUNCT
erjee-9133	311	1	research	research	NOUN
erjee-9133	311	2	methods	method	NOUN
erjee-9133	311	3	in	in	ADP
erjee-9133	311	4	education	education	NOUN
erjee-9133	311	5	,	,	PUNCT
erjee-9133	311	6	sixth	sixth	ADJ
erjee-9133	311	7	edition	edition	NOUN
erjee-9133	311	8	.	.	PUNCT
erjee-9133	312	1	dou	dou	PROPN
erjee-9133	312	2	,	,	PUNCT
erjee-9133	312	3	a.	a.	PROPN
erjee-9133	312	4	q.	q.	PROPN
erjee-9133	312	5	,	,	PUNCT
erjee-9133	312	6	chan	chan	PROPN
erjee-9133	312	7	,	,	PUNCT
erjee-9133	312	8	s.	s.	PROPN
erjee-9133	312	9	h.	h.	PROPN
erjee-9133	312	10	,	,	PUNCT
erjee-9133	312	11	&	&	CCONJ
erjee-9133	312	12	win	win	PROPN
erjee-9133	312	13	,	,	PUNCT
erjee-9133	312	14	m.	m.	NOUN
erjee-9133	312	15	t.	t.	PROPN
erjee-9133	312	16	(	(	PUNCT
erjee-9133	312	17	2023	2023	NUM
erjee-9133	312	18	)	)	PUNCT
erjee-9133	312	19	.	.	PUNCT
erjee-9133	313	1	changing	change	VERB
erjee-9133	313	2	visions	vision	NOUN
erjee-9133	313	3	in	in	ADP
erjee-9133	313	4	esp	esp	ADJ
erjee-9133	313	5	development	development	NOUN
erjee-9133	313	6	and	and	CCONJ
erjee-9133	313	7	teaching	teaching	NOUN
erjee-9133	313	8	:	:	PUNCT
erjee-9133	313	9	past	past	ADJ
erjee-9133	313	10	,	,	PUNCT
erjee-9133	313	11	present	present	ADJ
erjee-9133	313	12	,	,	PUNCT
erjee-9133	313	13	and	and	CCONJ
erjee-9133	313	14	future	future	ADJ
erjee-9133	313	15	vistas	vista	NOUN
erjee-9133	313	16	.	.	PUNCT
erjee-9133	314	1	frontiers	frontier	NOUN
erjee-9133	314	2	in	in	ADP
erjee-9133	314	3	psychology	psychology	NOUN
erjee-9133	314	4	,	,	PUNCT
erjee-9133	314	5	14(april	14(april	NUM
erjee-9133	314	6	)	)	PUNCT
erjee-9133	314	7	,	,	PUNCT
erjee-9133	314	8	1–10	1–10	NOUN
erjee-9133	314	9	.	.	PUNCT
erjee-9133	315	1	https://doi.org/10.3389/fpsyg.2023.1140659	https://doi.org/10.3389/fpsyg.2023.1140659	PROPN
erjee-9133	315	2	ekayati	ekayati	PROPN
erjee-9133	315	3	,	,	PUNCT
erjee-9133	315	4	r.	r.	PROPN
erjee-9133	315	5	,	,	PUNCT
erjee-9133	315	6	manurung	manurung	PROPN
erjee-9133	315	7	,	,	PUNCT
erjee-9133	315	8	i.	i.	PROPN
erjee-9133	315	9	d.	d.	PROPN
erjee-9133	315	10	,	,	PUNCT
erjee-9133	315	11	&	&	CCONJ
erjee-9133	315	12	yenni	yenni	PROPN
erjee-9133	315	13	,	,	PUNCT
erjee-9133	315	14	e.	e.	PROPN
erjee-9133	315	15	(	(	PUNCT
erjee-9133	315	16	2020	2020	NUM
erjee-9133	315	17	)	)	PUNCT
erjee-9133	315	18	.	.	PUNCT
erjee-9133	316	1	need	need	VERB
erjee-9133	316	2	analysis	analysis	NOUN
erjee-9133	316	3	of	of	ADP
erjee-9133	316	4	esp	esp	ADJ
erjee-9133	316	5	for	for	ADP
erjee-9133	316	6	non	non	ADJ
erjee-9133	316	7	-	-	ADJ
erjee-9133	316	8	english	english	ADJ
erjee-9133	316	9	study	study	NOUN
erjee-9133	316	10	program	program	NOUN
erjee-9133	316	11	.	.	PUNCT
erjee-9133	317	1	language	language	NOUN
erjee-9133	317	2	literacy	literacy	NOUN
erjee-9133	317	3	:	:	PUNCT
erjee-9133	317	4	journal	journal	NOUN
erjee-9133	317	5	of	of	ADP
erjee-9133	317	6	linguistics	linguistic	NOUN
erjee-9133	317	7	,	,	PUNCT
erjee-9133	317	8	literature	literature	NOUN
erjee-9133	317	9	,	,	PUNCT
erjee-9133	317	10	and	and	CCONJ
erjee-9133	317	11	language	language	NOUN
erjee-9133	317	12	teaching	teaching	NOUN
erjee-9133	317	13	,	,	PUNCT
erjee-9133	317	14	4(2	4(2	NUM
erjee-9133	317	15	)	)	PUNCT
erjee-9133	317	16	,	,	PUNCT
erjee-9133	317	17	322	322	NUM
erjee-9133	317	18	–	–	PUNCT
erjee-9133	317	19	332	332	NUM
erjee-9133	317	20	.	.	PUNCT
erjee-9133	318	1	https://doi.org/10.30743/ll.v4i2.3152	https://doi.org/10.30743/ll.v4i2.3152	PROPN
erjee-9133	318	2	fahmongkolchai	fahmongkolchai	PROPN
erjee-9133	318	3	,	,	PUNCT
erjee-9133	318	4	a.	a.	NOUN
erjee-9133	318	5	(	(	PUNCT
erjee-9133	318	6	2011	2011	NUM
erjee-9133	318	7	)	)	PUNCT
erjee-9133	318	8	.	.	PUNCT
erjee-9133	319	1	needs	need	NOUN
erjee-9133	319	2	and	and	CCONJ
erjee-9133	319	3	problems	problem	NOUN
erjee-9133	319	4	in	in	ADP
erjee-9133	319	5	english	english	PROPN
erjee-9133	319	6	listening	listen	VERB
erjee-9133	319	7	and	and	CCONJ
erjee-9133	319	8	speaking	speaking	NOUN
erjee-9133	319	9	skills	skill	NOUN
erjee-9133	319	10	of	of	ADP
erjee-9133	319	11	cimb	cimb	PROPN
erjee-9133	319	12	thai	thai	PROPN
erjee-9133	319	13	bank	bank	PROPN
erjee-9133	319	14	tellers	teller	NOUN
erjee-9133	319	15	.	.	PUNCT
erjee-9133	320	1	in	in	ADP
erjee-9133	320	2	master	master	NOUN
erjee-9133	320	3	’s	’s	PART
erjee-9133	320	4	project	project	NOUN
erjee-9133	320	5	,	,	PUNCT
erjee-9133	320	6	srinakharinwirot	srinakharinwirot	PROPN
erjee-9133	320	7	university	university	NOUN
erjee-9133	320	8	.	.	PUNCT
erjee-9133	321	1	gamaliel	gamaliel	PROPN
erjee-9133	321	2	,	,	PUNCT
erjee-9133	321	3	d.	d.	PROPN
erjee-9133	321	4	,	,	PUNCT
erjee-9133	321	5	&	&	CCONJ
erjee-9133	321	6	bangun	bangun	PROPN
erjee-9133	321	7	,	,	PUNCT
erjee-9133	321	8	y.	y.	PROPN
erjee-9133	321	9	r.	r.	PROPN
erjee-9133	321	10	(	(	PUNCT
erjee-9133	321	11	2023	2023	NUM
erjee-9133	321	12	)	)	PUNCT
erjee-9133	321	13	.	.	PUNCT
erjee-9133	322	1	talent	talent	NOUN
erjee-9133	322	2	readiness	readiness	NOUN
erjee-9133	322	3	of	of	ADP
erjee-9133	322	4	pt	pt	X
erjee-9133	322	5	kai	kai	PROPN
erjee-9133	322	6	to	to	PART
erjee-9133	322	7	face	face	VERB
erjee-9133	322	8	the	the	DET
erjee-9133	322	9	era	era	NOUN
erjee-9133	322	10	of	of	ADP
erjee-9133	322	11	change	change	NOUN
erjee-9133	322	12	.	.	PUNCT
erjee-9133	323	1	international	international	ADJ
erjee-9133	323	2	journal	journal	NOUN
erjee-9133	323	3	of	of	ADP
erjee-9133	323	4	current	current	ADJ
erjee-9133	323	5	science	science	NOUN
erjee-9133	323	6	research	research	NOUN
erjee-9133	323	7	and	and	CCONJ
erjee-9133	323	8	review	review	NOUN
erjee-9133	323	9	,	,	PUNCT
erjee-9133	323	10	06(06	06(06	PROPN
erjee-9133	323	11	)	)	PUNCT
erjee-9133	323	12	,	,	PUNCT
erjee-9133	323	13	3160–3178	3160–3178	NUM
erjee-9133	323	14	.	.	PUNCT
erjee-9133	324	1	https://doi.org/10.47191/ijcsrr/v6-i6-10	https://doi.org/10.47191/ijcsrr/v6-i6-10	PUNCT
erjee-9133	324	2	hafiz	hafiz	PROPN
erjee-9133	324	3	,	,	PUNCT
erjee-9133	324	4	m.	m.	NOUN
erjee-9133	324	5	,	,	PUNCT
erjee-9133	324	6	&	&	CCONJ
erjee-9133	324	7	ulum	ulum	PROPN
erjee-9133	324	8	,	,	PUNCT
erjee-9133	324	9	z.	z.	PROPN
erjee-9133	324	10	(	(	PUNCT
erjee-9133	324	11	2021	2021	NUM
erjee-9133	324	12	)	)	PUNCT
erjee-9133	324	13	.	.	PUNCT
erjee-9133	325	1	need	need	VERB
erjee-9133	325	2	analysis	analysis	NOUN
erjee-9133	325	3	:	:	PUNCT
erjee-9133	325	4	english	english	PROPN
erjee-9133	325	5	for	for	ADP
erjee-9133	325	6	customer	customer	NOUN
erjee-9133	325	7	service	service	NOUN
erjee-9133	325	8	offficer	offficer	NOUN
erjee-9133	325	9	at	at	ADP
erjee-9133	325	10	bpjs	bpjs	NOUN
erjee-9133	325	11	ketenagakerjaan	ketenagakerjaan	PROPN
erjee-9133	325	12	.	.	PUNCT
erjee-9133	326	1	hee	hee	PROPN
erjee-9133	326	2	,	,	PUNCT
erjee-9133	326	3	s.	s.	PROPN
erjee-9133	326	4	c.	c.	PROPN
erjee-9133	326	5	,	,	PUNCT
erjee-9133	326	6	&	&	CCONJ
erjee-9133	326	7	zainal	zainal	PROPN
erjee-9133	326	8	,	,	PUNCT
erjee-9133	326	9	a.	a.	PROPN
erjee-9133	326	10	z.	z.	PROPN
erjee-9133	326	11	(	(	PUNCT
erjee-9133	326	12	2018	2018	NUM
erjee-9133	326	13	)	)	PUNCT
erjee-9133	326	14	.	.	PUNCT
erjee-9133	327	1	analysing	analyse	VERB
erjee-9133	327	2	the	the	DET
erjee-9133	327	3	english	english	ADJ
erjee-9133	327	4	communication	communication	NOUN
erjee-9133	327	5	needs	need	NOUN
erjee-9133	327	6	of	of	ADP
erjee-9133	327	7	service	service	NOUN
erjee-9133	327	8	technicians	technician	NOUN
erjee-9133	327	9	in	in	ADP
erjee-9133	327	10	the	the	DET
erjee-9133	327	11	pest	pest	NOUN
erjee-9133	327	12	control	control	NOUN
erjee-9133	327	13	industry	industry	NOUN
erjee-9133	327	14	.	.	PUNCT
erjee-9133	328	1	pertanika	pertanika	PROPN
erjee-9133	328	2	journal	journal	PROPN
erjee-9133	328	3	of	of	ADP
erjee-9133	328	4	social	social	ADJ
erjee-9133	328	5	sciences	science	NOUN
erjee-9133	328	6	and	and	CCONJ
erjee-9133	328	7	humanities	humanity	NOUN
erjee-9133	328	8	,	,	PUNCT
erjee-9133	328	9	26(2	26(2	NUM
erjee-9133	328	10	)	)	PUNCT
erjee-9133	328	11	,	,	PUNCT
erjee-9133	328	12	1079–1096	1079–1096	NUM
erjee-9133	328	13	.	.	PUNCT
erjee-9133	329	1	kamil	kamil	PROPN
erjee-9133	329	2	,	,	PUNCT
erjee-9133	329	3	m.	m.	NOUN
erjee-9133	329	4	a.	a.	PROPN
erjee-9133	329	5	,	,	PUNCT
erjee-9133	329	6	&	&	CCONJ
erjee-9133	329	7	muhammad	muhammad	PROPN
erjee-9133	329	8	,	,	PUNCT
erjee-9133	329	9	a.	a.	NOUN
erjee-9133	329	10	m.	m.	NOUN
erjee-9133	329	11	(	(	PUNCT
erjee-9133	329	12	2021	2021	NUM
erjee-9133	329	13	)	)	PUNCT
erjee-9133	329	14	.	.	PUNCT
erjee-9133	330	1	professional	professional	ADJ
erjee-9133	330	2	communication	communication	NOUN
erjee-9133	330	3	competence	competence	NOUN
erjee-9133	330	4	in	in	ADP
erjee-9133	330	5	english	english	PROPN
erjee-9133	330	6	for	for	ADP
erjee-9133	330	7	occupational	occupational	ADJ
erjee-9133	330	8	purposes	purpose	NOUN
erjee-9133	330	9	(	(	PUNCT
erjee-9133	330	10	eop	eop	PROPN
erjee-9133	330	11	)	)	PUNCT
erjee-9133	330	12	courses	course	NOUN
erjee-9133	330	13	:	:	PUNCT
erjee-9133	330	14	a	a	DET
erjee-9133	330	15	systematic	systematic	ADJ
erjee-9133	330	16	literature	literature	NOUN
erjee-9133	330	17	review	review	NOUN
erjee-9133	330	18	and	and	CCONJ
erjee-9133	330	19	proposal	proposal	NOUN
erjee-9133	330	20	of	of	ADP
erjee-9133	330	21	a	a	DET
erjee-9133	330	22	framework	framework	NOUN
erjee-9133	330	23	.	.	PUNCT
erjee-9133	331	1	the	the	DET
erjee-9133	331	2	journal	journal	NOUN
erjee-9133	331	3	of	of	ADP
erjee-9133	331	4	teaching	teaching	NOUN
erjee-9133	331	5	and	and	CCONJ
erjee-9133	331	6	learning	learn	VERB
erjee-9133	331	7	for	for	ADP
erjee-9133	331	8	graduate	graduate	ADJ
erjee-9133	331	9	employability	employability	NOUN
erjee-9133	331	10	,	,	PUNCT
erjee-9133	331	11	12(2	12(2	NUM
erjee-9133	331	12	)	)	PUNCT
erjee-9133	331	13	,	,	PUNCT
erjee-9133	331	14	260–278	260–278	NUM
erjee-9133	331	15	.	.	PUNCT
erjee-9133	332	1	https://doi.org/10.1002/9781118486597.ch28	https://doi.org/10.1002/9781118486597.ch28	PROPN
erjee-9133	332	2	kherrous	kherrous	PROPN
erjee-9133	332	3	,	,	PUNCT
erjee-9133	332	4	s.	s.	PROPN
erjee-9133	332	5	(	(	PUNCT
erjee-9133	332	6	2021	2021	NUM
erjee-9133	332	7	)	)	PUNCT
erjee-9133	332	8	.	.	PUNCT
erjee-9133	333	1	investigating	investigate	VERB
erjee-9133	333	2	the	the	DET
erjee-9133	333	3	need	need	NOUN
erjee-9133	333	4	of	of	ADP
erjee-9133	333	5	algerian	algerian	ADJ
erjee-9133	333	6	bankers	banker	NOUN
erjee-9133	333	7	to	to	PART
erjee-9133	333	8	develop	develop	VERB
erjee-9133	333	9	specialized	specialized	ADJ
erjee-9133	333	10	business	business	NOUN
erjee-9133	333	11	vocabulary	vocabulary	NOUN
erjee-9133	333	12	:	:	PUNCT
erjee-9133	333	13	the	the	DET
erjee-9133	333	14	case	case	NOUN
erjee-9133	333	15	of	of	ADP
erjee-9133	333	16	algeria	algeria	PROPN
erjee-9133	333	17	gulf	gulf	PROPN
erjee-9133	333	18	bank	bank	PROPN
erjee-9133	333	19	employees	employee	NOUN
erjee-9133	333	20	in	in	ADP
erjee-9133	333	21	tlemcen	tlemcen	NOUN
erjee-9133	333	22	.	.	PUNCT
erjee-9133	334	1	english	english	PROPN
erjee-9133	334	2	for	for	ADP
erjee-9133	334	3	specific	specific	ADJ
erjee-9133	334	4	purposes	purpose	NOUN
erjee-9133	334	5	world	world	NOUN
erjee-9133	334	6	,	,	PUNCT
erjee-9133	334	7	23(62	23(62	NUM
erjee-9133	334	8	)	)	PUNCT
erjee-9133	334	9	,	,	PUNCT
erjee-9133	334	10	1–14	1–14	PROPN
erjee-9133	334	11	.	.	PUNCT
erjee-9133	334	12	krishnan	krishnan	PROPN
erjee-9133	334	13	,	,	PUNCT
erjee-9133	334	14	i.	i.	PROPN
erjee-9133	334	15	a.	a.	PROPN
erjee-9133	334	16	,	,	PUNCT
erjee-9133	334	17	ching	ching	PROPN
erjee-9133	334	18	,	,	PUNCT
erjee-9133	334	19	h.	h.	PROPN
erjee-9133	334	20	s.	s.	PROPN
erjee-9133	334	21	,	,	PUNCT
erjee-9133	334	22	ramalingam	ramalingam	NOUN
erjee-9133	334	23	,	,	PUNCT
erjee-9133	334	24	s.	s.	PROPN
erjee-9133	334	25	,	,	PUNCT
erjee-9133	334	26	&	&	CCONJ
erjee-9133	334	27	maruthai	maruthai	PROPN
erjee-9133	334	28	,	,	PUNCT
erjee-9133	334	29	e.	e.	PROPN
erjee-9133	334	30	(	(	PUNCT
erjee-9133	334	31	2019	2019	NUM
erjee-9133	334	32	)	)	PUNCT
erjee-9133	334	33	.	.	PUNCT
erjee-9133	335	1	an	an	DET
erjee-9133	335	2	investigation	investigation	NOUN
erjee-9133	335	3	of	of	ADP
erjee-9133	335	4	communication	communication	NOUN
erjee-9133	335	5	skills	skill	NOUN
erjee-9133	335	6	required	require	VERB
erjee-9133	335	7	by	by	ADP
erjee-9133	335	8	employers	employer	NOUN
erjee-9133	335	9	from	from	ADP
erjee-9133	335	10	the	the	DET
erjee-9133	335	11	fresh	fresh	ADJ
erjee-9133	335	12	graduates	graduate	NOUN
erjee-9133	335	13	.	.	PUNCT
erjee-9133	336	1	pertanika	pertanika	PROPN
erjee-9133	336	2	journal	journal	PROPN
erjee-9133	336	3	of	of	ADP
erjee-9133	336	4	social	social	ADJ
erjee-9133	336	5	sciences	science	NOUN
erjee-9133	336	6	and	and	CCONJ
erjee-9133	336	7	humanities	humanity	NOUN
erjee-9133	336	8	,	,	PUNCT
erjee-9133	336	9	27(3	27(3	NUM
erjee-9133	336	10	)	)	PUNCT
erjee-9133	336	11	,	,	PUNCT
erjee-9133	336	12	1507	1507	NUM
erjee-9133	336	13	–	–	PUNCT
erjee-9133	336	14	1524	1524	NUM
erjee-9133	336	15	.	.	PUNCT
erjee-9133	337	1	lertchalermtipakoon	lertchalermtipakoon	ADV
erjee-9133	337	2	,	,	PUNCT
erjee-9133	337	3	p.	p.	NOUN
erjee-9133	337	4	,	,	PUNCT
erjee-9133	337	5	wongsubun	wongsubun	PROPN
erjee-9133	337	6	,	,	PUNCT
erjee-9133	337	7	u.	u.	PROPN
erjee-9133	337	8	,	,	PUNCT
erjee-9133	337	9	&	&	CCONJ
erjee-9133	337	10	kawinkoonlasate	kawinkoonlasate	PROPN
erjee-9133	337	11	,	,	PUNCT
erjee-9133	337	12	p.	p.	NOUN
erjee-9133	337	13	(	(	PUNCT
erjee-9133	337	14	2021	2021	NUM
erjee-9133	337	15	)	)	PUNCT
erjee-9133	337	16	.	.	PUNCT
erjee-9133	338	1	need	need	VERB
erjee-9133	338	2	analysis	analysis	NOUN
erjee-9133	338	3	:	:	PUNCT
erjee-9133	338	4	english	english	ADJ
erjee-9133	338	5	language	language	NOUN
erjee-9133	338	6	use	use	NOUN
erjee-9133	338	7	by	by	ADP
erjee-9133	338	8	students	student	NOUN
erjee-9133	338	9	in	in	ADP
erjee-9133	338	10	the	the	DET
erjee-9133	338	11	tourism	tourism	NOUN
erjee-9133	338	12	and	and	CCONJ
erjee-9133	338	13	hospitality	hospitality	NOUN
erjee-9133	338	14	and	and	CCONJ
erjee-9133	338	15	industry	industry	NOUN
erjee-9133	338	16	.	.	PUNCT
erjee-9133	339	1	english	english	ADJ
erjee-9133	339	2	language	language	PROPN
erjee-9133	339	3	teaching	teaching	NOUN
erjee-9133	339	4	,	,	PUNCT
erjee-9133	339	5	14(3	14(3	NUM
erjee-9133	339	6	)	)	PUNCT
erjee-9133	339	7	,	,	PUNCT
erjee-9133	339	8	59	59	NUM
erjee-9133	339	9	.	.	PUNCT
erjee-9133	340	1	english	english	PROPN
erjee-9133	340	2	review	review	PROPN
erjee-9133	340	3	:	:	PUNCT
erjee-9133	340	4	journal	journal	NOUN
erjee-9133	340	5	of	of	ADP
erjee-9133	340	6	english	english	ADJ
erjee-9133	340	7	education	education	PROPN
erjee-9133	340	8	p	p	PROPN
erjee-9133	340	9	-	-	PUNCT
erjee-9133	340	10	issn	issn	PROPN
erjee-9133	340	11	2301	2301	NUM
erjee-9133	340	12	-	-	SYM
erjee-9133	340	13	7554	7554	NUM
erjee-9133	340	14	,	,	PUNCT
erjee-9133	340	15	e	e	X
erjee-9133	340	16	-	-	PUNCT
erjee-9133	340	17	issn	issn	VERB
erjee-9133	340	18	2541	2541	NUM
erjee-9133	340	19	-	-	SYM
erjee-9133	340	20	3643	3643	NUM
erjee-9133	340	21	volume	volume	NOUN
erjee-9133	340	22	12	12	NUM
erjee-9133	340	23	,	,	PUNCT
erjee-9133	340	24	issue	issue	NOUN
erjee-9133	340	25	1	1	NUM
erjee-9133	340	26	,	,	PUNCT
erjee-9133	340	27	february	february	PROPN
erjee-9133	340	28	2024	2024	NUM
erjee-9133	340	29	https://journal.uniku.ac.id/index.php/erjee	https://journal.uniku.ac.id/index.php/erjee	PROPN
erjee-9133	340	30	407	407	NUM
erjee-9133	340	31	https://doi.org/10.5539/elt.v14n3p59	https://doi.org/10.5539/elt.v14n3p59	NOUN
erjee-9133	340	32	liu	liu	PROPN
erjee-9133	340	33	,	,	PUNCT
erjee-9133	340	34	d.	d.	PROPN
erjee-9133	340	35	,	,	PUNCT
erjee-9133	340	36	&	&	CCONJ
erjee-9133	340	37	zhang	zhang	PROPN
erjee-9133	340	38	,	,	PUNCT
erjee-9133	340	39	p.	p.	PROPN
erjee-9133	340	40	(	(	PUNCT
erjee-9133	340	41	2020	2020	NUM
erjee-9133	340	42	)	)	PUNCT
erjee-9133	340	43	.	.	PUNCT
erjee-9133	341	1	a	a	DET
erjee-9133	341	2	needs	need	VERB
erjee-9133	341	3	analysis	analysis	NOUN
erjee-9133	341	4	proposal	proposal	NOUN
erjee-9133	341	5	for	for	ADP
erjee-9133	341	6	esp	esp	ADJ
erjee-9133	341	7	:	:	PUNCT
erjee-9133	341	8	a	a	DET
erjee-9133	341	9	case	case	NOUN
erjee-9133	341	10	study	study	NOUN
erjee-9133	341	11	of	of	ADP
erjee-9133	341	12	a	a	DET
erjee-9133	341	13	short	short	ADJ
erjee-9133	341	14	english	english	ADJ
erjee-9133	341	15	training	training	NOUN
erjee-9133	341	16	course	course	NOUN
erjee-9133	341	17	for	for	ADP
erjee-9133	341	18	bank	bank	NOUN
erjee-9133	341	19	tellers	teller	NOUN
erjee-9133	341	20	in	in	ADP
erjee-9133	341	21	a	a	DET
erjee-9133	341	22	chinese	chinese	ADJ
erjee-9133	341	23	bank	bank	NOUN
erjee-9133	341	24	.	.	PUNCT
erjee-9133	342	1	open	open	ADJ
erjee-9133	342	2	journal	journal	PROPN
erjee-9133	342	3	of	of	ADP
erjee-9133	342	4	social	social	ADJ
erjee-9133	342	5	sciences	science	NOUN
erjee-9133	342	6	,	,	PUNCT
erjee-9133	342	7	08(07	08(07	PROPN
erjee-9133	342	8	)	)	PUNCT
erjee-9133	342	9	,	,	PUNCT
erjee-9133	342	10	206–217	206–217	NUM
erjee-9133	342	11	.	.	PUNCT
erjee-9133	343	1	https://doi.org/10.4236/jss.2020.87017	https://doi.org/10.4236/jss.2020.87017	NOUN
erjee-9133	343	2	mohammadzadeh	mohammadzadeh	PROPN
erjee-9133	343	3	,	,	PUNCT
erjee-9133	343	4	s.	s.	PROPN
erjee-9133	343	5	,	,	PUNCT
erjee-9133	343	6	barati	barati	NOUN
erjee-9133	343	7	,	,	PUNCT
erjee-9133	343	8	t.	t.	PROPN
erjee-9133	343	9	,	,	PUNCT
erjee-9133	343	10	&	&	CCONJ
erjee-9133	343	11	fatemi	fatemi	PROPN
erjee-9133	343	12	,	,	PUNCT
erjee-9133	343	13	m.	m.	NOUN
erjee-9133	343	14	a.	a.	NOUN
erjee-9133	343	15	(	(	PUNCT
erjee-9133	343	16	2015	2015	NUM
erjee-9133	343	17	)	)	PUNCT
erjee-9133	343	18	.	.	PUNCT
erjee-9133	344	1	an	an	DET
erjee-9133	344	2	investigation	investigation	NOUN
erjee-9133	344	3	into	into	ADP
erjee-9133	344	4	the	the	DET
erjee-9133	344	5	english	english	ADJ
erjee-9133	344	6	language	language	NOUN
erjee-9133	344	7	needs	need	NOUN
erjee-9133	344	8	of	of	ADP
erjee-9133	344	9	bank	bank	NOUN
erjee-9133	344	10	employees	employee	NOUN
erjee-9133	344	11	of	of	ADP
erjee-9133	344	12	saderat	saderat	PROPN
erjee-9133	344	13	bank	bank	PROPN
erjee-9133	344	14	in	in	ADP
erjee-9133	344	15	mashhad	mashhad	PROPN
erjee-9133	344	16	.	.	PUNCT
erjee-9133	345	1	theory	theory	NOUN
erjee-9133	345	2	and	and	CCONJ
erjee-9133	345	3	practice	practice	NOUN
erjee-9133	345	4	in	in	ADP
erjee-9133	345	5	language	language	NOUN
erjee-9133	345	6	studies	study	NOUN
erjee-9133	345	7	,	,	PUNCT
erjee-9133	345	8	5(8	5(8	NUM
erjee-9133	345	9	)	)	PUNCT
erjee-9133	345	10	,	,	PUNCT
erjee-9133	345	11	1695	1695	NUM
erjee-9133	345	12	.	.	PUNCT
erjee-9133	346	1	https://doi.org/10.17507/tpls.0508.21	https://doi.org/10.17507/tpls.0508.21	NOUN
erjee-9133	346	2	moradi	moradi	NOUN
erjee-9133	346	3	,	,	PUNCT
erjee-9133	346	4	n.	n.	NOUN
erjee-9133	346	5	(	(	PUNCT
erjee-9133	346	6	2020	2020	NUM
erjee-9133	346	7	)	)	PUNCT
erjee-9133	346	8	.	.	PUNCT
erjee-9133	347	1	the	the	DET
erjee-9133	347	2	impact	impact	NOUN
erjee-9133	347	3	of	of	ADP
erjee-9133	347	4	classroom	classroom	NOUN
erjee-9133	347	5	management	management	NOUN
erjee-9133	347	6	on	on	ADP
erjee-9133	347	7	students	student	NOUN
erjee-9133	347	8	’	'	PUNCT
erjee-9133	347	9	communication	communication	NOUN
erjee-9133	347	10	skills	skill	NOUN
erjee-9133	347	11	in	in	ADP
erjee-9133	347	12	english	english	ADJ
erjee-9133	347	13	language	language	NOUN
erjee-9133	347	14	classrooms	classroom	NOUN
erjee-9133	347	15	.	.	PUNCT
erjee-9133	348	1	language	language	NOUN
erjee-9133	348	2	testing	testing	NOUN
erjee-9133	348	3	in	in	ADP
erjee-9133	348	4	focus	focus	NOUN
erjee-9133	348	5	:	:	PUNCT
erjee-9133	348	6	an	an	DET
erjee-9133	348	7	international	international	ADJ
erjee-9133	348	8	journal	journal	NOUN
erjee-9133	348	9	,	,	PUNCT
erjee-9133	348	10	2	2	NUM
erjee-9133	348	11	,	,	PUNCT
erjee-9133	348	12	22–33	22–33	NUM
erjee-9133	348	13	.	.	PUNCT
erjee-9133	349	1	https://doi.org/10.32038/ltf.2020.02.03	https://doi.org/10.32038/ltf.2020.02.03	PROPN
erjee-9133	349	2	narzoles	narzole	NOUN
erjee-9133	349	3	,	,	PUNCT
erjee-9133	349	4	d.	d.	PROPN
erjee-9133	349	5	t.	t.	PROPN
erjee-9133	349	6	g.	g.	PROPN
erjee-9133	349	7	,	,	PUNCT
erjee-9133	349	8	&	&	CCONJ
erjee-9133	349	9	palermo	palermo	PROPN
erjee-9133	349	10	,	,	PUNCT
erjee-9133	349	11	d.	d.	PROPN
erjee-9133	349	12	t.	t.	PROPN
erjee-9133	349	13	g.	g.	PROPN
erjee-9133	349	14	(	(	PUNCT
erjee-9133	349	15	2021	2021	NUM
erjee-9133	349	16	)	)	PUNCT
erjee-9133	349	17	.	.	PUNCT
erjee-9133	350	1	workplace	workplace	NOUN
erjee-9133	350	2	english	english	PROPN
erjee-9133	350	3	language	language	NOUN
erjee-9133	350	4	needs	need	NOUN
erjee-9133	350	5	and	and	CCONJ
erjee-9133	350	6	their	their	PRON
erjee-9133	350	7	pedagogical	pedagogical	ADJ
erjee-9133	350	8	implications	implication	NOUN
erjee-9133	350	9	in	in	ADP
erjee-9133	350	10	esp	esp	ADJ
erjee-9133	350	11	.	.	PUNCT
erjee-9133	351	1	international	international	ADJ
erjee-9133	351	2	journal	journal	PROPN
erjee-9133	351	3	of	of	ADP
erjee-9133	351	4	english	english	PROPN
erjee-9133	351	5	language	language	NOUN
erjee-9133	351	6	and	and	CCONJ
erjee-9133	351	7	literature	literature	NOUN
erjee-9133	351	8	studies	study	NOUN
erjee-9133	351	9	,	,	PUNCT
erjee-9133	351	10	10(3	10(3	NUM
erjee-9133	351	11	)	)	PUNCT
erjee-9133	351	12	,	,	PUNCT
erjee-9133	351	13	202–212	202–212	NUM
erjee-9133	351	14	.	.	PUNCT
erjee-9133	352	1	https://doi.org/10.18488/journal.23.2021.10	https://doi.org/10.18488/journal.23.2021.10	PROPN
erjee-9133	352	2	3.202.212	3.202.212	NUM
erjee-9133	352	3	nimasari	nimasari	NOUN
erjee-9133	352	4	,	,	PUNCT
erjee-9133	352	5	e.	e.	PROPN
erjee-9133	352	6	p.	p.	PROPN
erjee-9133	352	7	(	(	PUNCT
erjee-9133	352	8	2018	2018	NUM
erjee-9133	352	9	)	)	PUNCT
erjee-9133	352	10	.	.	PUNCT
erjee-9133	353	1	an	an	DET
erjee-9133	353	2	esp	esp	ADJ
erjee-9133	353	3	needs	need	VERB
erjee-9133	353	4	analysis	analysis	NOUN
erjee-9133	353	5	:	:	PUNCT
erjee-9133	353	6	addressing	address	VERB
erjee-9133	353	7	the	the	DET
erjee-9133	353	8	needs	need	NOUN
erjee-9133	353	9	of	of	ADP
erjee-9133	353	10	english	english	PROPN
erjee-9133	353	11	for	for	ADP
erjee-9133	353	12	informatics	informatic	NOUN
erjee-9133	353	13	engineering	engineering	NOUN
erjee-9133	353	14	.	.	PUNCT
erjee-9133	354	1	jees	jee	NOUN
erjee-9133	354	2	(	(	PUNCT
erjee-9133	354	3	journal	journal	NOUN
erjee-9133	354	4	of	of	ADP
erjee-9133	354	5	english	english	PROPN
erjee-9133	354	6	educators	educator	NOUN
erjee-9133	354	7	society	society	NOUN
erjee-9133	354	8	)	)	PUNCT
erjee-9133	354	9	,	,	PUNCT
erjee-9133	354	10	3(1	3(1	NUM
erjee-9133	354	11	)	)	PUNCT
erjee-9133	354	12	,	,	PUNCT
erjee-9133	354	13	23–40	23–40	NUM
erjee-9133	354	14	.	.	PUNCT
erjee-9133	355	1	https://doi.org/10.21070/jees.v3i1.1085	https://doi.org/10.21070/jees.v3i1.1085	X
erjee-9133	355	2	nurpahmi	nurpahmi	ADJ
erjee-9133	355	3	,	,	PUNCT
erjee-9133	355	4	s.	s.	PROPN
erjee-9133	355	5	(	(	PUNCT
erjee-9133	355	6	2016	2016	NUM
erjee-9133	355	7	)	)	PUNCT
erjee-9133	355	8	.	.	PUNCT
erjee-9133	356	1	esp	esp	ADJ
erjee-9133	356	2	course	course	NOUN
erjee-9133	356	3	design	design	NOUN
erjee-9133	356	4	:	:	PUNCT
erjee-9133	356	5	an	an	DET
erjee-9133	356	6	integrated	integrated	ADJ
erjee-9133	356	7	approach	approach	NOUN
erjee-9133	356	8	.	.	PUNCT
erjee-9133	357	1	lentera	lentera	PROPN
erjee-9133	357	2	pendidikan	pendidikan	PROPN
erjee-9133	357	3	 	 	SPACE
erjee-9133	357	4	:	:	PUNCT
erjee-9133	357	5	jurnal	jurnal	ADJ
erjee-9133	357	6	ilmu	ilmu	PROPN
erjee-9133	357	7	tarbiyah	tarbiyah	PROPN
erjee-9133	357	8	dan	dan	PROPN
erjee-9133	357	9	keguruan	keguruan	PROPN
erjee-9133	357	10	,	,	PUNCT
erjee-9133	357	11	19(2	19(2	NUM
erjee-9133	357	12	)	)	PUNCT
erjee-9133	357	13	,	,	PUNCT
erjee-9133	357	14	172–181	172–181	NUM
erjee-9133	357	15	.	.	PUNCT
erjee-9133	358	1	https://doi.org/10.24252/lp.2016v19n2a4	https://doi.org/10.24252/lp.2016v19n2a4	NOUN
erjee-9133	358	2	park	park	PROPN
erjee-9133	358	3	,	,	PUNCT
erjee-9133	358	4	e.	e.	PROPN
erjee-9133	358	5	j.	j.	PROPN
erjee-9133	358	6	(	(	PUNCT
erjee-9133	358	7	2021	2021	NUM
erjee-9133	358	8	)	)	PUNCT
erjee-9133	358	9	.	.	PUNCT
erjee-9133	359	1	affordances	affordance	NOUN
erjee-9133	359	2	and	and	CCONJ
erjee-9133	359	3	challenges	challenge	NOUN
erjee-9133	359	4	of	of	ADP
erjee-9133	359	5	mixed	mixed	ADJ
erjee-9133	359	6	-	-	PUNCT
erjee-9133	359	7	methods	method	NOUN
erjee-9133	359	8	needs	need	VERB
erjee-9133	359	9	analysis	analysis	NOUN
erjee-9133	359	10	for	for	ADP
erjee-9133	359	11	the	the	DET
erjee-9133	359	12	development	development	NOUN
erjee-9133	359	13	of	of	ADP
erjee-9133	359	14	esp	esp	ADJ
erjee-9133	359	15	courses	course	NOUN
erjee-9133	359	16	.	.	PUNCT
erjee-9133	360	1	language	language	NOUN
erjee-9133	360	2	teaching	teach	VERB
erjee-9133	360	3	research	research	NOUN
erjee-9133	360	4	quarterly	quarterly	ADV
erjee-9133	360	5	,	,	PUNCT
erjee-9133	360	6	23(2007	23(2007	NUM
erjee-9133	360	7	)	)	PUNCT
erjee-9133	360	8	,	,	PUNCT
erjee-9133	360	9	12–22	12–22	NUM
erjee-9133	360	10	.	.	PUNCT
erjee-9133	361	1	https://doi.org/10.32038/ltrq.2021.23.03	https://doi.org/10.32038/ltrq.2021.23.03	NUM
erjee-9133	361	2	pertiwi	pertiwi	NOUN
erjee-9133	361	3	,	,	PUNCT
erjee-9133	361	4	a.	a.	NOUN
erjee-9133	361	5	(	(	PUNCT
erjee-9133	361	6	2021	2021	NUM
erjee-9133	361	7	)	)	PUNCT
erjee-9133	361	8	.	.	PUNCT
erjee-9133	362	1	need	need	VERB
erjee-9133	362	2	analysis	analysis	NOUN
erjee-9133	362	3	of	of	ADP
erjee-9133	362	4	english	english	PROPN
erjee-9133	362	5	for	for	ADP
erjee-9133	362	6	specific	specific	ADJ
erjee-9133	362	7	purpose	purpose	NOUN
erjee-9133	362	8	in	in	ADP
erjee-9133	362	9	islamic	islamic	ADJ
erjee-9133	362	10	banking	banking	PROPN
erjee-9133	362	11	department	department	PROPN
erjee-9133	362	12	.	.	PUNCT
erjee-9133	363	1	phumkumarn	phumkumarn	PROPN
erjee-9133	363	2	,	,	PUNCT
erjee-9133	363	3	t.	t.	PROPN
erjee-9133	363	4	,	,	PUNCT
erjee-9133	363	5	aimchoo	aimchoo	NOUN
erjee-9133	363	6	,	,	PUNCT
erjee-9133	363	7	p.	p.	PROPN
erjee-9133	363	8	,	,	PUNCT
erjee-9133	363	9	&	&	CCONJ
erjee-9133	363	10	chaya	chaya	PROPN
erjee-9133	363	11	,	,	PUNCT
erjee-9133	363	12	w.	w.	PROPN
erjee-9133	363	13	(	(	PUNCT
erjee-9133	363	14	2015	2015	NUM
erjee-9133	363	15	)	)	PUNCT
erjee-9133	363	16	.	.	PUNCT
erjee-9133	364	1	needs	need	VERB
erjee-9133	364	2	analysis	analysis	NOUN
erjee-9133	364	3	and	and	CCONJ
erjee-9133	364	4	course	course	NOUN
erjee-9133	364	5	evaluation	evaluation	NOUN
erjee-9133	364	6	of	of	ADP
erjee-9133	364	7	the	the	DET
erjee-9133	364	8	esp	esp	ADJ
erjee-9133	364	9	courses	course	NOUN
erjee-9133	364	10	provided	provide	VERB
erjee-9133	364	11	for	for	ADP
erjee-9133	364	12	banking	banking	NOUN
erjee-9133	364	13	customer	customer	NOUN
erjee-9133	364	14	service	service	NOUN
erjee-9133	364	15	representatives	representative	NOUN
erjee-9133	364	16	.	.	PUNCT
erjee-9133	365	1	international	international	ADJ
erjee-9133	365	2	conference	conference	NOUN
erjee-9133	365	3	on	on	ADP
erjee-9133	365	4	language	language	NOUN
erjee-9133	365	5	and	and	CCONJ
erjee-9133	365	6	communication	communication	NOUN
erjee-9133	365	7	,	,	PUNCT
erjee-9133	365	8	7(12	7(12	NUM
erjee-9133	365	9	)	)	PUNCT
erjee-9133	365	10	,	,	PUNCT
erjee-9133	365	11	200–214	200–214	NUM
erjee-9133	365	12	.	.	PUNCT
erjee-9133	366	1	qu	qu	PROPN
erjee-9133	366	2	,	,	PUNCT
erjee-9133	366	3	s.	s.	PROPN
erjee-9133	366	4	q.	q.	PROPN
erjee-9133	366	5	,	,	PUNCT
erjee-9133	366	6	&	&	CCONJ
erjee-9133	366	7	dumay	dumay	PROPN
erjee-9133	366	8	,	,	PUNCT
erjee-9133	366	9	j.	j.	PROPN
erjee-9133	366	10	(	(	PUNCT
erjee-9133	366	11	2011	2011	NUM
erjee-9133	366	12	)	)	PUNCT
erjee-9133	366	13	.	.	PUNCT
erjee-9133	367	1	the	the	DET
erjee-9133	367	2	qualitative	qualitative	ADJ
erjee-9133	367	3	research	research	NOUN
erjee-9133	367	4	interview	interview	NOUN
erjee-9133	367	5	.	.	PUNCT
erjee-9133	368	1	in	in	ADP
erjee-9133	368	2	qualitative	qualitative	ADJ
erjee-9133	368	3	research	research	NOUN
erjee-9133	368	4	in	in	ADP
erjee-9133	368	5	accounting	accounting	NOUN
erjee-9133	368	6	and	and	CCONJ
erjee-9133	368	7	management	management	NOUN
erjee-9133	368	8	(	(	PUNCT
erjee-9133	368	9	vol	vol	NOUN
erjee-9133	368	10	.	.	NOUN
erjee-9133	368	11	8	8	NUM
erjee-9133	368	12	,	,	PUNCT
erjee-9133	368	13	issue	issue	NOUN
erjee-9133	368	14	3	3	NUM
erjee-9133	368	15	)	)	PUNCT
erjee-9133	368	16	.	.	PUNCT
erjee-9133	369	1	https://doi.org/10.1108/11766091111162070	https://doi.org/10.1108/11766091111162070	NOUN
erjee-9133	369	2	raharjo	raharjo	PROPN
erjee-9133	369	3	,	,	PUNCT
erjee-9133	369	4	d.	d.	PROPN
erjee-9133	369	5	h.	h.	PROPN
erjee-9133	369	6	,	,	PUNCT
erjee-9133	369	7	setiyanti	setiyanti	PROPN
erjee-9133	369	8	,	,	PUNCT
erjee-9133	369	9	a.	a.	PROPN
erjee-9133	369	10	,	,	PUNCT
erjee-9133	369	11	&	&	CCONJ
erjee-9133	369	12	sofiani	sofiani	PROPN
erjee-9133	369	13	,	,	PUNCT
erjee-9133	369	14	f.	f.	PROPN
erjee-9133	369	15	(	(	PUNCT
erjee-9133	369	16	2021	2021	NUM
erjee-9133	369	17	)	)	PUNCT
erjee-9133	369	18	.	.	PUNCT
erjee-9133	370	1	a	a	DET
erjee-9133	370	2	need	need	NOUN
erjee-9133	370	3	analysis	analysis	NOUN
erjee-9133	370	4	on	on	ADP
erjee-9133	370	5	the	the	DET
erjee-9133	370	6	instructional	instructional	ADJ
erjee-9133	370	7	material	material	NOUN
erjee-9133	370	8	development	development	NOUN
erjee-9133	370	9	of	of	ADP
erjee-9133	370	10	speaking	speak	VERB
erjee-9133	370	11	skills	skill	NOUN
erjee-9133	370	12	for	for	ADP
erjee-9133	370	13	secretarial	secretarial	ADJ
erjee-9133	370	14	students	student	NOUN
erjee-9133	370	15	.	.	PUNCT
erjee-9133	371	1	english	english	ADJ
erjee-9133	371	2	language	language	NOUN
erjee-9133	371	3	in	in	ADP
erjee-9133	371	4	focus	focus	NOUN
erjee-9133	371	5	(	(	PUNCT
erjee-9133	371	6	elif	elif	PROPN
erjee-9133	371	7	)	)	PUNCT
erjee-9133	371	8	,	,	PUNCT
erjee-9133	371	9	3(2	3(2	NUM
erjee-9133	371	10	)	)	PUNCT
erjee-9133	371	11	,	,	PUNCT
erjee-9133	371	12	127–134	127–134	NUM
erjee-9133	371	13	.	.	PUNCT
erjee-9133	372	1	saliu	saliu	PROPN
erjee-9133	372	2	,	,	PUNCT
erjee-9133	372	3	b.	b.	PROPN
erjee-9133	372	4	,	,	PUNCT
erjee-9133	372	5	&	&	CCONJ
erjee-9133	372	6	hajrullai	hajrullai	PROPN
erjee-9133	372	7	,	,	PUNCT
erjee-9133	372	8	h.	h.	PROPN
erjee-9133	372	9	(	(	PUNCT
erjee-9133	372	10	2016	2016	NUM
erjee-9133	372	11	)	)	PUNCT
erjee-9133	372	12	.	.	PUNCT
erjee-9133	373	1	best	good	ADJ
erjee-9133	373	2	practices	practice	NOUN
erjee-9133	373	3	in	in	ADP
erjee-9133	373	4	the	the	DET
erjee-9133	373	5	english	english	PROPN
erjee-9133	373	6	for	for	ADP
erjee-9133	373	7	specific	specific	ADJ
erjee-9133	373	8	purpose	purpose	NOUN
erjee-9133	373	9	(	(	PUNCT
erjee-9133	373	10	esp	esp	ADJ
erjee-9133	373	11	)	)	PUNCT
erjee-9133	373	12	classes	class	NOUN
erjee-9133	373	13	at	at	ADP
erjee-9133	373	14	the	the	DET
erjee-9133	373	15	language	language	NOUN
erjee-9133	373	16	center	center	NOUN
erjee-9133	373	17	.	.	PUNCT
erjee-9133	374	1	procedia	procedia	PROPN
erjee-9133	374	2	social	social	ADJ
erjee-9133	374	3	and	and	CCONJ
erjee-9133	374	4	behavioral	behavioral	ADJ
erjee-9133	374	5	sciences	science	NOUN
erjee-9133	374	6	,	,	PUNCT
erjee-9133	374	7	232(2016	232(2016	NUM
erjee-9133	374	8	)	)	PUNCT
erjee-9133	374	9	,	,	PUNCT
erjee-9133	374	10	745–749	745–749	NUM
erjee-9133	374	11	.	.	PUNCT
erjee-9133	375	1	https://doi.org/10.1016/j.sbspro.2016.10.101	https://doi.org/10.1016/j.sbspro.2016.10.101	PROPN
erjee-9133	375	2	.	.	PUNCT
erjee-9133	375	3	salmani	salmani	PROPN
erjee-9133	375	4	-	-	PUNCT
erjee-9133	375	5	nodoushan	nodoushan	NOUN
erjee-9133	375	6	,	,	PUNCT
erjee-9133	375	7	m.	m.	NOUN
erjee-9133	375	8	a.	a.	NOUN
erjee-9133	375	9	(	(	PUNCT
erjee-9133	375	10	2020	2020	NUM
erjee-9133	375	11	)	)	PUNCT
erjee-9133	375	12	.	.	PUNCT
erjee-9133	376	1	english	english	PROPN
erjee-9133	376	2	for	for	ADP
erjee-9133	376	3	specific	specific	ADJ
erjee-9133	376	4	purposes	purpose	NOUN
erjee-9133	376	5	:	:	PUNCT
erjee-9133	376	6	traditions	tradition	NOUN
erjee-9133	376	7	,	,	PUNCT
erjee-9133	376	8	trends	trend	NOUN
erjee-9133	376	9	,	,	PUNCT
erjee-9133	376	10	directions	direction	NOUN
erjee-9133	376	11	.	.	PUNCT
erjee-9133	377	1	studies	study	NOUN
erjee-9133	377	2	in	in	ADP
erjee-9133	377	3	english	english	ADJ
erjee-9133	377	4	language	language	NOUN
erjee-9133	377	5	and	and	CCONJ
erjee-9133	377	6	education	education	NOUN
erjee-9133	377	7	,	,	PUNCT
erjee-9133	377	8	7(1	7(1	NUM
erjee-9133	377	9	)	)	PUNCT
erjee-9133	377	10	,	,	PUNCT
erjee-9133	377	11	247	247	NUM
erjee-9133	377	12	–	–	PUNCT
erjee-9133	377	13	268	268	NUM
erjee-9133	377	14	.	.	PUNCT
erjee-9133	378	1	https://doi.org/10.24815/siele.v7i1.16342	https://doi.org/10.24815/siele.v7i1.16342	PROPN
erjee-9133	378	2	sari	sari	PROPN
erjee-9133	378	3	,	,	PUNCT
erjee-9133	378	4	l.	l.	PROPN
erjee-9133	378	5	i.	i.	PROPN
erjee-9133	378	6	,	,	PUNCT
erjee-9133	378	7	&	&	CCONJ
erjee-9133	378	8	sari	sari	PROPN
erjee-9133	378	9	,	,	PUNCT
erjee-9133	378	10	r.	r.	PROPN
erjee-9133	378	11	h.	h.	PROPN
erjee-9133	378	12	(	(	PUNCT
erjee-9133	378	13	2020	2020	NUM
erjee-9133	378	14	)	)	PUNCT
erjee-9133	378	15	.	.	PUNCT
erjee-9133	379	1	exploring	explore	VERB
erjee-9133	379	2	english	english	ADJ
erjee-9133	379	3	language	language	NOUN
erjee-9133	379	4	needs	need	NOUN
erjee-9133	379	5	of	of	ADP
erjee-9133	379	6	indonesian	indonesian	ADJ
erjee-9133	379	7	marine	marine	ADJ
erjee-9133	379	8	pilots	pilot	NOUN
erjee-9133	379	9	:	:	PUNCT
erjee-9133	379	10	a	a	DET
erjee-9133	379	11	need	need	NOUN
erjee-9133	379	12	analysis	analysis	NOUN
erjee-9133	379	13	and	and	CCONJ
erjee-9133	379	14	its	its	PRON
erjee-9133	379	15	implications	implication	NOUN
erjee-9133	379	16	in	in	ADP
erjee-9133	379	17	esp	esp	ADJ
erjee-9133	379	18	classrooms	classroom	NOUN
erjee-9133	379	19	.	.	PUNCT
erjee-9133	380	1	transnav	transnav	NOUN
erjee-9133	380	2	,	,	PUNCT
erjee-9133	380	3	14(4	14(4	NUM
erjee-9133	380	4	)	)	PUNCT
erjee-9133	380	5	,	,	PUNCT
erjee-9133	380	6	909–917	909–917	NUM
erjee-9133	380	7	.	.	PUNCT
erjee-9133	381	1	https://doi.org/10.12716/1001.14.04.15	https://doi.org/10.12716/1001.14.04.15	PROPN
erjee-9133	381	2	sönmez	sönmez	NOUN
erjee-9133	381	3	,	,	PUNCT
erjee-9133	381	4	h.	h.	PROPN
erjee-9133	381	5	(	(	PUNCT
erjee-9133	381	6	2019	2019	NUM
erjee-9133	381	7	)	)	PUNCT
erjee-9133	381	8	.	.	PUNCT
erjee-9133	382	1	an	an	DET
erjee-9133	382	2	examination	examination	NOUN
erjee-9133	382	3	of	of	ADP
erjee-9133	382	4	needs	need	VERB
erjee-9133	382	5	analysis	analysis	NOUN
erjee-9133	382	6	research	research	NOUN
erjee-9133	382	7	in	in	ADP
erjee-9133	382	8	the	the	DET
erjee-9133	382	9	language	language	NOUN
erjee-9133	382	10	education	education	NOUN
erjee-9133	382	11	process	process	NOUN
erjee-9133	382	12	.	.	PUNCT
erjee-9133	383	1	international	international	ADJ
erjee-9133	383	2	journal	journal	PROPN
erjee-9133	383	3	of	of	ADP
erjee-9133	383	4	education	education	NOUN
erjee-9133	383	5	and	and	CCONJ
erjee-9133	383	6	literacy	literacy	NOUN
erjee-9133	383	7	studies	study	NOUN
erjee-9133	383	8	,	,	PUNCT
erjee-9133	383	9	7(1	7(1	NUM
erjee-9133	383	10	)	)	PUNCT
erjee-9133	383	11	,	,	PUNCT
erjee-9133	383	12	8	8	NUM
erjee-9133	383	13	.	.	PUNCT
erjee-9133	383	14	https://doi.org/10.7575/aiac.ijels.v.7n.1p.8	https://doi.org/10.7575/aiac.ijels.v.7n.1p.8	PROPN
erjee-9133	383	15	srisawat	srisawat	PROPN
erjee-9133	383	16	,	,	PUNCT
erjee-9133	383	17	c.	c.	NOUN
erjee-9133	383	18	(	(	PUNCT
erjee-9133	383	19	2015	2015	NUM
erjee-9133	383	20	)	)	PUNCT
erjee-9133	383	21	.	.	PUNCT
erjee-9133	384	1	the	the	DET
erjee-9133	384	2	needs	need	NOUN
erjee-9133	384	3	of	of	ADP
erjee-9133	384	4	english	english	ADJ
erjee-9133	384	5	communication	communication	NOUN
erjee-9133	384	6	skills	skill	NOUN
erjee-9133	384	7	of	of	ADP
erjee-9133	384	8	customer	customer	NOUN
erjee-9133	384	9	service	service	NOUN
erjee-9133	384	10	employees	employee	NOUN
erjee-9133	384	11	at	at	ADP
erjee-9133	384	12	a	a	DET
erjee-9133	384	13	telecommunication	telecommunication	NOUN
erjee-9133	384	14	company	company	NOUN
erjee-9133	384	15	in	in	ADP
erjee-9133	384	16	thailand	thailand	PROPN
erjee-9133	384	17	customer	customer	PROPN
erjee-9133	384	18	service	service	NOUN
erjee-9133	384	19	employees	employee	NOUN
erjee-9133	384	20	.	.	PUNCT
erjee-9133	385	1	suningsih	suningsih	PROPN
erjee-9133	385	2	,	,	PUNCT
erjee-9133	385	3	s.	s.	PROPN
erjee-9133	385	4	(	(	PUNCT
erjee-9133	385	5	2021	2021	NUM
erjee-9133	385	6	)	)	PUNCT
erjee-9133	385	7	.	.	PUNCT
erjee-9133	386	1	the	the	DET
erjee-9133	386	2	employees	employee	NOUN
erjee-9133	386	3	’	’	PART
erjee-9133	386	4	perceptions	perception	NOUN
erjee-9133	386	5	of	of	ADP
erjee-9133	386	6	learning	learn	VERB
erjee-9133	386	7	english	english	PROPN
erjee-9133	386	8	in	in	ADP
erjee-9133	386	9	a	a	DET
erjee-9133	386	10	business	business	NOUN
erjee-9133	386	11	context	context	NOUN
erjee-9133	386	12	.	.	PUNCT
erjee-9133	387	1	international	international	ADJ
erjee-9133	387	2	journal	journal	PROPN
erjee-9133	387	3	of	of	ADP
erjee-9133	387	4	economics	economic	NOUN
erjee-9133	387	5	,	,	PUNCT
erjee-9133	387	6	business	business	NOUN
erjee-9133	387	7	,	,	PUNCT
erjee-9133	387	8	and	and	CCONJ
erjee-9133	387	9	entrepreneurship	entrepreneurship	NOUN
erjee-9133	387	10	,	,	PUNCT
erjee-9133	387	11	4(1	4(1	NOUN
erjee-9133	387	12	)	)	PUNCT
erjee-9133	387	13	,	,	PUNCT
erjee-9133	387	14	6–13	6–13	PROPN
erjee-9133	387	15	.	.	PUNCT
erjee-9133	388	1	https://doi.org/10.23960/ijebe.v4i1.89	https://doi.org/10.23960/ijebe.v4i1.89	PROPN
erjee-9133	388	2	thomas	thomas	PROPN
erjee-9133	388	3	,	,	PUNCT
erjee-9133	388	4	a.	a.	PROPN
erjee-9133	388	5	,	,	PUNCT
erjee-9133	388	6	piquette	piquette	NOUN
erjee-9133	388	7	,	,	PUNCT
erjee-9133	388	8	c.	c.	PROPN
erjee-9133	388	9	,	,	PUNCT
erjee-9133	388	10	&	&	CCONJ
erjee-9133	388	11	mcmaster	mcmaster	PROPN
erjee-9133	388	12	,	,	PUNCT
erjee-9133	388	13	d.	d.	PROPN
erjee-9133	388	14	(	(	PUNCT
erjee-9133	388	15	2016	2016	NUM
erjee-9133	388	16	)	)	PUNCT
erjee-9133	388	17	.	.	PUNCT
erjee-9133	389	1	english	english	ADJ
erjee-9133	389	2	communication	communication	NOUN
erjee-9133	389	3	skills	skill	NOUN
erjee-9133	389	4	for	for	ADP
erjee-9133	389	5	employability	employability	NOUN
erjee-9133	389	6	:	:	PUNCT
erjee-9133	389	7	the	the	DET
erjee-9133	389	8	perspectives	perspective	NOUN
erjee-9133	389	9	of	of	ADP
erjee-9133	389	10	employers	employer	NOUN
erjee-9133	389	11	in	in	ADP
erjee-9133	389	12	bahrain	bahrain	NOUN
erjee-9133	389	13	.	.	PUNCT
erjee-9133	390	1	learning	learn	VERB
erjee-9133	390	2	and	and	CCONJ
erjee-9133	390	3	teaching	teaching	NOUN
erjee-9133	390	4	in	in	ADP
erjee-9133	390	5	higher	high	ADJ
erjee-9133	390	6	education	education	NOUN
erjee-9133	390	7	:	:	PUNCT
erjee-9133	390	8	gulf	gulf	PROPN
erjee-9133	390	9	perspectives	perspective	NOUN
erjee-9133	390	10	,	,	PUNCT
erjee-9133	390	11	13(1	13(1	NUM
erjee-9133	390	12	)	)	PUNCT
erjee-9133	390	13	,	,	PUNCT
erjee-9133	390	14	36–52	36–52	NUM
erjee-9133	390	15	.	.	PUNCT
erjee-9133	391	1	https://doi.org/10.18538/lthe.v13.n1.227	https://doi.org/10.18538/lthe.v13.n1.227	PROPN
erjee-9133	391	2	tyas	tyas	PROPN
erjee-9133	391	3	,	,	PUNCT
erjee-9133	391	4	n.	n.	PROPN
erjee-9133	391	5	k.	k.	PROPN
erjee-9133	391	6	,	,	PUNCT
erjee-9133	391	7	&	&	CCONJ
erjee-9133	391	8	salwa	salwa	PROPN
erjee-9133	391	9	,	,	PUNCT
erjee-9133	391	10	a.	a.	NOUN
erjee-9133	391	11	(	(	PUNCT
erjee-9133	391	12	2021	2021	NUM
erjee-9133	391	13	)	)	PUNCT
erjee-9133	391	14	.	.	PUNCT
erjee-9133	392	1	english	english	PROPN
erjee-9133	392	2	needs	need	VERB
erjee-9133	392	3	analysis	analysis	NOUN
erjee-9133	392	4	for	for	ADP
erjee-9133	392	5	sharia	sharia	PROPN
erjee-9133	392	6	bank	bank	PROPN
erjee-9133	392	7	employees	employee	NOUN
erjee-9133	392	8	.	.	PUNCT
erjee-9133	393	1	4(1	4(1	NOUN
erjee-9133	393	2	)	)	PUNCT
erjee-9133	393	3	,	,	PUNCT
erjee-9133	394	1	33–40	33–40	X
erjee-9133	394	2	.	.	PUNCT
erjee-9133	395	1	https://doi.org/10.24853/elif.4.1.33-40	https://doi.org/10.24853/elif.4.1.33-40	PROPN
erjee-9133	395	2	yamin	yamin	PROPN
erjee-9133	395	3	,	,	PUNCT
erjee-9133	395	4	a.	a.	NOUN
erjee-9133	395	5	a.	a.	NOUN
erjee-9133	395	6	(	(	PUNCT
erjee-9133	395	7	2021	2021	NUM
erjee-9133	395	8	)	)	PUNCT
erjee-9133	395	9	.	.	PUNCT
erjee-9133	396	1	need	need	VERB
erjee-9133	396	2	analysis	analysis	NOUN
erjee-9133	396	3	on	on	ADP
erjee-9133	396	4	english	english	ADJ
erjee-9133	396	5	language	language	NOUN
erjee-9133	396	6	use	use	NOUN
erjee-9133	396	7	by	by	ADP
erjee-9133	396	8	hotel	hotel	NOUN
erjee-9133	396	9	staffs	staff	NOUN
erjee-9133	396	10	in	in	ADP
erjee-9133	396	11	bandung	bandung	PROPN
erjee-9133	396	12	.	.	PUNCT
erjee-9133	397	1	eltics	eltic	NOUN
erjee-9133	397	2	 	 	SPACE
erjee-9133	397	3	:	:	PUNCT
erjee-9133	397	4	journal	journal	NOUN
erjee-9133	397	5	of	of	ADP
erjee-9133	397	6	english	english	PROPN
erjee-9133	397	7	language	language	NOUN
erjee-9133	397	8	teaching	teaching	NOUN
erjee-9133	397	9	and	and	CCONJ
erjee-9133	397	10	english	english	PROPN
erjee-9133	397	11	linguistics	linguistic	NOUN
erjee-9133	397	12	,	,	PUNCT
erjee-9133	397	13	6(2	6(2	NUM
erjee-9133	397	14	)	)	PUNCT
erjee-9133	397	15	.	.	PUNCT
erjee-9133	398	1	https://doi.org/10.31316/eltics.v6i2.1521	https://doi.org/10.31316/eltics.v6i2.1521	NOUN
erjee-9133	398	2	zare	zare	PROPN
erjee-9133	398	3	,	,	PUNCT
erjee-9133	398	4	m.	m.	NOUN
erjee-9133	398	5	,	,	PUNCT
erjee-9133	398	6	&	&	CCONJ
erjee-9133	398	7	biria	biria	PROPN
erjee-9133	398	8	,	,	PUNCT
erjee-9133	398	9	r.	r.	PROPN
erjee-9133	398	10	(	(	PUNCT
erjee-9133	398	11	2018	2018	NUM
erjee-9133	398	12	)	)	PUNCT
erjee-9133	398	13	.	.	PUNCT
erjee-9133	399	1	contributory	contributory	ADJ
erjee-9133	399	2	role	role	NOUN
erjee-9133	399	3	of	of	ADP
erjee-9133	399	4	critical	critical	ADJ
erjee-9133	399	5	thinking	thinking	NOUN
erjee-9133	399	6	in	in	ADP
erjee-9133	399	7	enhancing	enhance	VERB
erjee-9133	399	8	reading	reading	NOUN
erjee-9133	399	9	comprehension	comprehension	NOUN
erjee-9133	399	10	abiility	abiility	NOUN
erjee-9133	399	11	of	of	ADP
erjee-9133	399	12	iranian	iranian	ADJ
erjee-9133	399	13	esp	esp	ADJ
erjee-9133	399	14	students	student	NOUN
erjee-9133	399	15	.	.	PUNCT
erjee-9133	400	1	international	international	ADJ
erjee-9133	400	2	journal	journal	PROPN
erjee-9133	400	3	of	of	ADP
erjee-9133	400	4	research	research	NOUN
erjee-9133	400	5	in	in	ADP
erjee-9133	400	6	english	english	ADJ
erjee-9133	400	7	education	education	NOUN
erjee-9133	400	8	(	(	PUNCT
erjee-9133	400	9	ijree	ijree	PROPN
erjee-9133	400	10	)	)	PUNCT
erjee-9133	400	11	,	,	PUNCT
erjee-9133	400	12	3(3	3(3	NUM
erjee-9133	400	13	)	)	PUNCT
erjee-9133	400	14	,	,	PUNCT
erjee-9133	400	15	22–28	22–28	NUM
erjee-9133	400	16	.	.	PUNCT
erjee-9133	401	1	budi	budi	PROPN
erjee-9133	401	2	candra	candra	PROPN
erjee-9133	401	3	&	&	CCONJ
erjee-9133	401	4	khoiriyah	khoiriyah	PROPN
erjee-9133	401	5	cultivating	cultivate	VERB
erjee-9133	401	6	english	english	ADJ
erjee-9133	401	7	proficiency	proficiency	NOUN
erjee-9133	401	8	for	for	ADP
erjee-9133	401	9	enhanced	enhanced	ADJ
erjee-9133	401	10	customer	customer	NOUN
erjee-9133	401	11	service	service	NOUN
erjee-9133	401	12	in	in	ADP
erjee-9133	401	13	indonesian	indonesian	ADJ
erjee-9133	401	14	railways	railway	NOUN
erjee-9133	401	15	:	:	PUNCT
erjee-9133	401	16	a	a	DET
erjee-9133	401	17	study	study	NOUN
erjee-9133	401	18	on	on	ADP
erjee-9133	401	19	vocational	vocational	ADJ
erjee-9133	401	20	training	training	NOUN
erjee-9133	401	21	needs	need	VERB
erjee-9133	401	22	408	408	NUM