id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
eistud-1098	Kocak, Orhan; Kavi, Ersin	THE EMPLOYMENT OPPORTUNITIES OF DISABLED PEOPLE AT CALL CENTERS: SOME CASES FROM TURKEY	2011	8	.pdf	application/pdf	7209	305	48	Key words: Disabled people, call center, employment of disabled people. The Global Call Center Report: International Perspectives on Management and Employment Kavi Ersin, Koçak Orhan, (2010), “Bilgi Toplumunda Evden Çalışmanın Etik Boyutu”, Sosyal Siyaset Konferansları, Number: 59, 2010/2, s. 69–88 Kocak, Orhan, Ersin Kavi, (2011), “The Role of Information Technologies In Reducing Of Social Exclusion In The Process Of Knowledge Society And The Sample Of Call Centers In Turkey”, Challenges of Knowledge Society, CKS 2011, Bucharest, 5th Edition, April 15-16, 2011, Pp. 1077-1086 Lewig, K. A. and M. F. Dollard,(2003), “Emotional dissonance, emotional exhaustion and job satisfaction in call centre workers”, EUROPEAN JOURNAL OF WORK AND ORGANIZATIONAL PSYCHOLOGY, 12 (4), 366–392, 2003 McDaniel, (2007), 2006 Call Center Employment Outlook, McDaniel Executive Recruiters, Search, Placement and Consulting Solutions Morgan, Hannah, (2005), Disabled people and employment: the potential impact of European policy, Working futures: disabled people, employment policy and social inclusion, pp., 259-271 OECD, (2006), Sickness, Disability and Work: Breaking the Barriers - Norway, Poland and Switzerland, Organization for Economic Co-operation and Development Publication, 07/11/2006. Russell, Bob,(2002), “The Talk Shop and Shop Talk: Employment and Work in a Call Centre”, THE JOURNAL OF INDUSTRIAL RELATIONS, VOL. 44, NO. 4, DECEMBER 2002, 467–490. SERKA, (2011), The Call Center Opportunity in Development of TRA2 Region, Serhat Dev.	cache/eistud-1098.pdf	txt/eistud-1098.txt