id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
eistud-14605	Radionova, Elina; Praude, Valerijs	THE OPPORTUNITIES OF RELATIONSHIP MARKETING: ASPECT OF THE EU DIGITAL MARKET	2016	9	.pdf	application/pdf	4282	210	50	The effect of website features in online relationship marketing: A case of online hotel booking. Satisfaction causes customer loyalty and transform to the long – term relationship, so the traders in both markets should focus on the quality in all dimensions, for that purpose different customer research can be made to evaluate not only the satisfaction and loyalty, but also to find reason of results. _ By using relationship marketing companies in the EU especially in the Baltic States and Latvia will improve the long–term relationship with customers in order to create and increase loyalty level and improve situations in local online stores.	cache/eistud-14605.pdf	txt/eistud-14605.txt