id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
eistud-21874	Linina, Iveta; Vevere, Velga; Zvirgzdina, Rosita	ENHANCING EFFICIENCY OF BALTIC RETAIL CONTACT CENTERS	2018	10	.pdf	application/pdf	4977	234	45	Retail sales also play an important role in today’s society and in the national economy as it introduces and develops new technologies in customer service, provides jobs and increases the welfare of society. Adapting to customer needs and requirements gives the company, on the one hand, the opportunity for fur- ther development and increase of competitiveness, but, on the other hand, it necessitates organizing customer service and improving the use of existing resources for the management of the customer service process.	cache/eistud-21874.pdf	txt/eistud-21874.txt