id	sid	tid	token	lemma	pos
eistud-1099	1	1	european	european	ADJ
eistud-1099	1	2	integration	integration	NOUN
eistud-1099	1	3	studies	study	VERB
eistud-1099	1	4	2011.indd	2011.indd	NOUN
eistud-1099	1	5	213	213	NUM
eistud-1099	1	6	issn	issn	PROPN
eistud-1099	1	7	1822–8402	1822–8402	NUM
eistud-1099	1	8	european	european	ADJ
eistud-1099	1	9	integration	integration	NOUN
eistud-1099	1	10	studies	study	NOUN
eistud-1099	1	11	.	.	PUNCT
eistud-1099	2	1	2011	2011	NUM
eistud-1099	2	2	.	.	PUNCT
eistud-1099	3	1	no	no	INTJ
eistud-1099	3	2	.	.	NOUN
eistud-1099	3	3	5	5	NUM
eistud-1099	3	4	non	non	ADJ
eistud-1099	3	5	-	-	ADJ
eistud-1099	3	6	financial	financial	ADJ
eistud-1099	3	7	indicators	indicator	NOUN
eistud-1099	3	8	for	for	ADP
eistud-1099	3	9	evaluation	evaluation	NOUN
eistud-1099	3	10	of	of	ADP
eistud-1099	3	11	business	business	NOUN
eistud-1099	3	12	activity	activity	NOUN
eistud-1099	3	13	inta	inta	PROPN
eistud-1099	3	14	kotane	kotane	PROPN
eistud-1099	3	15	,	,	PUNCT
eistud-1099	3	16	irina	irina	PROPN
eistud-1099	3	17	kuzmina	kuzmina	PROPN
eistud-1099	3	18	-	-	PUNCT
eistud-1099	3	19	merlino	merlino	PROPN
eistud-1099	3	20	riga	riga	PROPN
eistud-1099	3	21	international	international	ADJ
eistud-1099	3	22	school	school	NOUN
eistud-1099	3	23	of	of	ADP
eistud-1099	3	24	economics	economic	NOUN
eistud-1099	3	25	and	and	CCONJ
eistud-1099	3	26	business	business	PROPN
eistud-1099	3	27	administration	administration	NOUN
eistud-1099	3	28	abstract	abstract	NOUN
eistud-1099	3	29	it	it	PRON
eistud-1099	3	30	is	be	AUX
eistud-1099	3	31	well	well	ADV
eistud-1099	3	32	-	-	PUNCT
eistud-1099	3	33	known	know	VERB
eistud-1099	3	34	that	that	SCONJ
eistud-1099	3	35	financial	financial	ADJ
eistud-1099	3	36	reports	report	NOUN
eistud-1099	3	37	are	be	AUX
eistud-1099	3	38	the	the	DET
eistud-1099	3	39	main	main	ADJ
eistud-1099	3	40	source	source	NOUN
eistud-1099	3	41	of	of	ADP
eistud-1099	3	42	information	information	NOUN
eistud-1099	3	43	about	about	ADP
eistud-1099	3	44	company	company	NOUN
eistud-1099	3	45	performance	performance	NOUN
eistud-1099	3	46	,	,	PUNCT
eistud-1099	3	47	and	and	CCONJ
eistud-1099	3	48	basing	base	VERB
eistud-1099	3	49	on	on	ADP
eistud-1099	3	50	them	they	PRON
eistud-1099	3	51	the	the	DET
eistud-1099	3	52	business	business	NOUN
eistud-1099	3	53	activities	activity	NOUN
eistud-1099	3	54	and	and	CCONJ
eistud-1099	3	55	financial	financial	ADJ
eistud-1099	3	56	position	position	NOUN
eistud-1099	3	57	of	of	ADP
eistud-1099	3	58	a	a	DET
eistud-1099	3	59	company	company	NOUN
eistud-1099	3	60	are	be	AUX
eistud-1099	3	61	evaluated	evaluate	VERB
eistud-1099	3	62	.	.	PUNCT
eistud-1099	4	1	however	however	ADV
eistud-1099	4	2	,	,	PUNCT
eistud-1099	4	3	under	under	ADP
eistud-1099	4	4	conditions	condition	NOUN
eistud-1099	4	5	of	of	ADP
eistud-1099	4	6	contemporary	contemporary	ADJ
eistud-1099	4	7	economic	economic	PROPN
eistud-1099	4	8	development	development	PROPN
eistud-1099	4	9	company	company	NOUN
eistud-1099	4	10	management	management	NOUN
eistud-1099	4	11	can	can	AUX
eistud-1099	4	12	not	not	PART
eistud-1099	4	13	rely	rely	VERB
eistud-1099	4	14	only	only	ADV
eistud-1099	4	15	on	on	ADP
eistud-1099	4	16	the	the	DET
eistud-1099	4	17	evaluation	evaluation	NOUN
eistud-1099	4	18	system	system	NOUN
eistud-1099	4	19	of	of	ADP
eistud-1099	4	20	financial	financial	ADJ
eistud-1099	4	21	indicators	indicator	NOUN
eistud-1099	4	22	in	in	ADP
eistud-1099	4	23	order	order	NOUN
eistud-1099	4	24	to	to	PART
eistud-1099	4	25	manage	manage	VERB
eistud-1099	4	26	the	the	DET
eistud-1099	4	27	company	company	NOUN
eistud-1099	4	28	successfully	successfully	ADV
eistud-1099	4	29	.	.	PUNCT
eistud-1099	5	1	the	the	DET
eistud-1099	5	2	main	main	ADJ
eistud-1099	5	3	indicators	indicator	NOUN
eistud-1099	5	4	of	of	ADP
eistud-1099	5	5	business	business	NOUN
eistud-1099	5	6	activity	activity	NOUN
eistud-1099	5	7	are	be	AUX
eistud-1099	5	8	not	not	PART
eistud-1099	5	9	found	find	VERB
eistud-1099	5	10	only	only	ADV
eistud-1099	5	11	in	in	ADP
eistud-1099	5	12	financial	financial	ADJ
eistud-1099	5	13	data	datum	NOUN
eistud-1099	5	14	.	.	PUNCT
eistud-1099	6	1	such	such	ADJ
eistud-1099	6	2	indicators	indicator	NOUN
eistud-1099	6	3	as	as	ADP
eistud-1099	6	4	quality	quality	NOUN
eistud-1099	6	5	,	,	PUNCT
eistud-1099	6	6	clients	client	NOUN
eistud-1099	6	7	’	'	PUNCT
eistud-1099	6	8	satisfaction	satisfaction	NOUN
eistud-1099	6	9	,	,	PUNCT
eistud-1099	6	10	innovations	innovation	NOUN
eistud-1099	6	11	,	,	PUNCT
eistud-1099	6	12	market	market	NOUN
eistud-1099	6	13	share	share	NOUN
eistud-1099	6	14	quite	quite	ADV
eistud-1099	6	15	often	often	ADV
eistud-1099	6	16	reveal	reveal	VERB
eistud-1099	6	17	the	the	DET
eistud-1099	6	18	economic	economic	ADJ
eistud-1099	6	19	position	position	NOUN
eistud-1099	6	20	of	of	ADP
eistud-1099	6	21	a	a	DET
eistud-1099	6	22	company	company	NOUN
eistud-1099	6	23	and	and	CCONJ
eistud-1099	6	24	opportunities	opportunity	NOUN
eistud-1099	6	25	for	for	ADP
eistud-1099	6	26	growth	growth	NOUN
eistud-1099	6	27	better	well	ADV
eistud-1099	6	28	than	than	ADP
eistud-1099	6	29	the	the	DET
eistud-1099	6	30	financial	financial	ADJ
eistud-1099	6	31	indicators	indicator	NOUN
eistud-1099	6	32	of	of	ADP
eistud-1099	6	33	company	company	NOUN
eistud-1099	6	34	performance	performance	NOUN
eistud-1099	6	35	reflected	reflect	VERB
eistud-1099	6	36	in	in	ADP
eistud-1099	6	37	reports	report	NOUN
eistud-1099	6	38	.	.	PUNCT
eistud-1099	7	1	the	the	DET
eistud-1099	7	2	balanced	balanced	ADJ
eistud-1099	7	3	scorecard	scorecard	NOUN
eistud-1099	7	4	indicators	indicator	NOUN
eistud-1099	7	5	,	,	PUNCT
eistud-1099	7	6	which	which	PRON
eistud-1099	7	7	include	include	VERB
eistud-1099	7	8	the	the	DET
eistud-1099	7	9	financial	financial	ADJ
eistud-1099	7	10	perspective	perspective	NOUN
eistud-1099	7	11	,	,	PUNCT
eistud-1099	7	12	clients	client	NOUN
eistud-1099	7	13	’	’	PART
eistud-1099	7	14	perspective	perspective	NOUN
eistud-1099	7	15	,	,	PUNCT
eistud-1099	7	16	internal	internal	ADJ
eistud-1099	7	17	processes	process	NOUN
eistud-1099	7	18	perspective	perspective	NOUN
eistud-1099	7	19	and	and	CCONJ
eistud-1099	7	20	innovations	innovation	NOUN
eistud-1099	7	21	and	and	CCONJ
eistud-1099	7	22	learning	learn	VERB
eistud-1099	7	23	perspective	perspective	NOUN
eistud-1099	7	24	,	,	PUNCT
eistud-1099	7	25	can	can	AUX
eistud-1099	7	26	be	be	AUX
eistud-1099	7	27	considered	consider	VERB
eistud-1099	7	28	as	as	ADP
eistud-1099	7	29	the	the	DET
eistud-1099	7	30	origin	origin	NOUN
eistud-1099	7	31	of	of	ADP
eistud-1099	7	32	non	non	ADJ
eistud-1099	7	33	-	-	ADJ
eistud-1099	7	34	financial	financial	ADJ
eistud-1099	7	35	indicators	indicator	NOUN
eistud-1099	7	36	.	.	PUNCT
eistud-1099	8	1	the	the	DET
eistud-1099	8	2	balanced	balanced	ADJ
eistud-1099	8	3	scorecard	scorecard	NOUN
eistud-1099	8	4	indicators	indicator	NOUN
eistud-1099	8	5	developed	develop	VERB
eistud-1099	8	6	strategy	strategy	NOUN
eistud-1099	8	7	maps	map	NOUN
eistud-1099	8	8	were	be	AUX
eistud-1099	8	9	designed	design	VERB
eistud-1099	8	10	to	to	PART
eistud-1099	8	11	trace	trace	VERB
eistud-1099	8	12	and	and	CCONJ
eistud-1099	8	13	develop	develop	VERB
eistud-1099	8	14	cause	cause	VERB
eistud-1099	8	15	-	-	PUNCT
eistud-1099	8	16	effect	effect	NOUN
eistud-1099	8	17	links	link	NOUN
eistud-1099	8	18	between	between	ADP
eistud-1099	8	19	long	long	ADJ
eistud-1099	8	20	-	-	PUNCT
eistud-1099	8	21	term	term	NOUN
eistud-1099	8	22	aims	aim	NOUN
eistud-1099	8	23	and	and	CCONJ
eistud-1099	8	24	implemented	implement	VERB
eistud-1099	8	25	short	short	ADJ
eistud-1099	8	26	-	-	PUNCT
eistud-1099	8	27	term	term	NOUN
eistud-1099	8	28	activities	activity	NOUN
eistud-1099	8	29	.	.	PUNCT
eistud-1099	9	1	initially	initially	ADV
eistud-1099	9	2	the	the	DET
eistud-1099	9	3	growth	growth	NOUN
eistud-1099	9	4	and	and	CCONJ
eistud-1099	9	5	learning	learn	VERB
eistud-1099	9	6	perspective	perspective	NOUN
eistud-1099	9	7	of	of	ADP
eistud-1099	9	8	the	the	DET
eistud-1099	9	9	balanced	balanced	ADJ
eistud-1099	9	10	scorecard	scorecard	NOUN
eistud-1099	9	11	indicators	indicator	NOUN
eistud-1099	9	12	included	include	VERB
eistud-1099	9	13	employees	employee	NOUN
eistud-1099	9	14	’	’	PART
eistud-1099	9	15	skills	skill	NOUN
eistud-1099	9	16	,	,	PUNCT
eistud-1099	9	17	opportunities	opportunity	NOUN
eistud-1099	9	18	of	of	ADP
eistud-1099	9	19	the	the	DET
eistud-1099	9	20	information	information	NOUN
eistud-1099	9	21	system	system	NOUN
eistud-1099	9	22	,	,	PUNCT
eistud-1099	9	23	and	and	CCONJ
eistud-1099	9	24	such	such	ADJ
eistud-1099	9	25	behavioral	behavioral	ADJ
eistud-1099	9	26	factors	factor	NOUN
eistud-1099	9	27	as	as	ADP
eistud-1099	9	28	motivation	motivation	NOUN
eistud-1099	9	29	and	and	CCONJ
eistud-1099	9	30	powers	power	NOUN
eistud-1099	9	31	;	;	PUNCT
eistud-1099	9	32	however	however	ADV
eistud-1099	9	33	,	,	PUNCT
eistud-1099	9	34	some	some	DET
eistud-1099	9	35	changes	change	NOUN
eistud-1099	9	36	were	be	AUX
eistud-1099	9	37	introduced	introduce	VERB
eistud-1099	9	38	into	into	ADP
eistud-1099	9	39	the	the	DET
eistud-1099	9	40	balanced	balanced	ADJ
eistud-1099	9	41	scorecard	scorecard	NOUN
eistud-1099	9	42	indicators	indicator	NOUN
eistud-1099	9	43	and	and	CCONJ
eistud-1099	9	44	the	the	DET
eistud-1099	9	45	growth	growth	NOUN
eistud-1099	9	46	and	and	CCONJ
eistud-1099	9	47	learning	learning	NOUN
eistud-1099	9	48	perspective	perspective	NOUN
eistud-1099	9	49	is	be	AUX
eistud-1099	9	50	characterized	characterize	VERB
eistud-1099	9	51	now	now	ADV
eistud-1099	9	52	as	as	ADP
eistud-1099	9	53	intangible	intangible	ADJ
eistud-1099	9	54	assets	asset	NOUN
eistud-1099	9	55	which	which	PRON
eistud-1099	9	56	are	be	AUX
eistud-1099	9	57	divided	divide	VERB
eistud-1099	9	58	into	into	ADP
eistud-1099	9	59	three	three	NUM
eistud-1099	9	60	groups	group	NOUN
eistud-1099	9	61	:	:	PUNCT
eistud-1099	9	62	human	human	ADJ
eistud-1099	9	63	capital	capital	NOUN
eistud-1099	9	64	,	,	PUNCT
eistud-1099	9	65	information	information	NOUN
eistud-1099	9	66	capital	capital	NOUN
eistud-1099	9	67	and	and	CCONJ
eistud-1099	9	68	organizational	organizational	ADJ
eistud-1099	9	69	capital	capital	NOUN
eistud-1099	9	70	.	.	PUNCT
eistud-1099	10	1	researches	research	NOUN
eistud-1099	10	2	prove	prove	VERB
eistud-1099	10	3	that	that	SCONJ
eistud-1099	10	4	the	the	DET
eistud-1099	10	5	results	result	NOUN
eistud-1099	10	6	of	of	ADP
eistud-1099	10	7	non	non	ADJ
eistud-1099	10	8	-	-	ADJ
eistud-1099	10	9	financial	financial	ADJ
eistud-1099	10	10	activity	activity	NOUN
eistud-1099	10	11	positively	positively	ADV
eistud-1099	10	12	influence	influence	VERB
eistud-1099	10	13	the	the	DET
eistud-1099	10	14	results	result	NOUN
eistud-1099	10	15	of	of	ADP
eistud-1099	10	16	financial	financial	ADJ
eistud-1099	10	17	activity	activity	NOUN
eistud-1099	10	18	and	and	CCONJ
eistud-1099	10	19	an	an	DET
eistud-1099	10	20	increasing	increase	VERB
eistud-1099	10	21	number	number	NOUN
eistud-1099	10	22	of	of	ADP
eistud-1099	10	23	company	company	NOUN
eistud-1099	10	24	managers	manager	NOUN
eistud-1099	10	25	transform	transform	VERB
eistud-1099	10	26	the	the	DET
eistud-1099	10	27	evaluation	evaluation	NOUN
eistud-1099	10	28	system	system	NOUN
eistud-1099	10	29	of	of	ADP
eistud-1099	10	30	their	their	PRON
eistud-1099	10	31	company	company	NOUN
eistud-1099	10	32	performance	performance	NOUN
eistud-1099	10	33	to	to	PART
eistud-1099	10	34	trace	trace	VERB
eistud-1099	10	35	non	non	ADJ
eistud-1099	10	36	-	-	ADJ
eistud-1099	10	37	financial	financial	ADJ
eistud-1099	10	38	evaluation	evaluation	NOUN
eistud-1099	10	39	indicators	indicator	NOUN
eistud-1099	10	40	and	and	CCONJ
eistud-1099	10	41	thus	thus	ADV
eistud-1099	10	42	use	use	VERB
eistud-1099	10	43	their	their	PRON
eistud-1099	10	44	new	new	ADJ
eistud-1099	10	45	strategies	strategy	NOUN
eistud-1099	10	46	in	in	ADP
eistud-1099	10	47	competition	competition	NOUN
eistud-1099	10	48	.	.	PUNCT
eistud-1099	11	1	despite	despite	SCONJ
eistud-1099	11	2	the	the	DET
eistud-1099	11	3	fact	fact	NOUN
eistud-1099	11	4	that	that	SCONJ
eistud-1099	11	5	in	in	ADP
eistud-1099	11	6	scientific	scientific	ADJ
eistud-1099	11	7	literature	literature	NOUN
eistud-1099	11	8	the	the	DET
eistud-1099	11	9	number	number	NOUN
eistud-1099	11	10	of	of	ADP
eistud-1099	11	11	publication	publication	NOUN
eistud-1099	11	12	on	on	ADP
eistud-1099	11	13	this	this	DET
eistud-1099	11	14	topic	topic	NOUN
eistud-1099	11	15	increases	increase	NOUN
eistud-1099	11	16	,	,	PUNCT
eistud-1099	11	17	researchers	researcher	NOUN
eistud-1099	11	18	have	have	AUX
eistud-1099	11	19	not	not	PART
eistud-1099	11	20	come	come	VERB
eistud-1099	11	21	to	to	PART
eistud-1099	11	22	agreement	agreement	NOUN
eistud-1099	11	23	about	about	ADP
eistud-1099	11	24	the	the	DET
eistud-1099	11	25	content	content	NOUN
eistud-1099	11	26	and	and	CCONJ
eistud-1099	11	27	structure	structure	NOUN
eistud-1099	11	28	of	of	ADP
eistud-1099	11	29	non	non	ADJ
eistud-1099	11	30	-	-	ADJ
eistud-1099	11	31	financial	financial	ADJ
eistud-1099	11	32	indicators	indicator	NOUN
eistud-1099	11	33	as	as	ADV
eistud-1099	11	34	well	well	ADV
eistud-1099	11	35	as	as	ADP
eistud-1099	11	36	about	about	ADP
eistud-1099	11	37	the	the	DET
eistud-1099	11	38	methods	method	NOUN
eistud-1099	11	39	for	for	ADP
eistud-1099	11	40	their	their	PRON
eistud-1099	11	41	measurement	measurement	NOUN
eistud-1099	11	42	and	and	CCONJ
eistud-1099	11	43	evaluation	evaluation	NOUN
eistud-1099	11	44	.	.	PUNCT
eistud-1099	12	1	the	the	DET
eistud-1099	12	2	article	article	NOUN
eistud-1099	12	3	reveals	reveal	VERB
eistud-1099	12	4	various	various	ADJ
eistud-1099	12	5	theoretical	theoretical	ADJ
eistud-1099	12	6	approaches	approach	NOUN
eistud-1099	12	7	to	to	ADP
eistud-1099	12	8	understanding	understand	VERB
eistud-1099	12	9	the	the	DET
eistud-1099	12	10	nature	nature	NOUN
eistud-1099	12	11	,	,	PUNCT
eistud-1099	12	12	classification	classification	NOUN
eistud-1099	12	13	and	and	CCONJ
eistud-1099	12	14	measurement	measurement	NOUN
eistud-1099	12	15	on	on	ADP
eistud-1099	12	16	non	non	ADJ
eistud-1099	12	17	-	-	ADJ
eistud-1099	12	18	financial	financial	ADJ
eistud-1099	12	19	indicators	indicator	NOUN
eistud-1099	12	20	,	,	PUNCT
eistud-1099	12	21	which	which	PRON
eistud-1099	12	22	are	be	AUX
eistud-1099	12	23	in	in	ADP
eistud-1099	12	24	scientific	scientific	ADJ
eistud-1099	12	25	literature	literature	NOUN
eistud-1099	12	26	,	,	PUNCT
eistud-1099	12	27	are	be	AUX
eistud-1099	12	28	considered	consider	VERB
eistud-1099	12	29	as	as	ADP
eistud-1099	12	30	the	the	DET
eistud-1099	12	31	indicators	indicator	NOUN
eistud-1099	12	32	for	for	ADP
eistud-1099	12	33	measurement	measurement	NOUN
eistud-1099	12	34	and	and	CCONJ
eistud-1099	12	35	evaluation	evaluation	NOUN
eistud-1099	12	36	of	of	ADP
eistud-1099	12	37	intellectual	intellectual	ADJ
eistud-1099	12	38	capital	capital	NOUN
eistud-1099	12	39	.	.	PUNCT
eistud-1099	13	1	the	the	DET
eistud-1099	13	2	aim	aim	NOUN
eistud-1099	13	3	of	of	ADP
eistud-1099	13	4	the	the	DET
eistud-1099	13	5	paper	paper	NOUN
eistud-1099	13	6	is	be	AUX
eistud-1099	13	7	to	to	PART
eistud-1099	13	8	provide	provide	VERB
eistud-1099	13	9	recommendations	recommendation	NOUN
eistud-1099	13	10	on	on	ADP
eistud-1099	13	11	the	the	DET
eistud-1099	13	12	development	development	NOUN
eistud-1099	13	13	of	of	ADP
eistud-1099	13	14	non	non	ADJ
eistud-1099	13	15	-	-	ADJ
eistud-1099	13	16	financial	financial	ADJ
eistud-1099	13	17	indicators	indicator	NOUN
eistud-1099	13	18	system	system	NOUN
eistud-1099	13	19	and	and	CCONJ
eistud-1099	13	20	its	its	PRON
eistud-1099	13	21	practical	practical	ADJ
eistud-1099	13	22	implementation	implementation	NOUN
eistud-1099	13	23	in	in	ADP
eistud-1099	13	24	latvian	latvian	ADJ
eistud-1099	13	25	companies	company	NOUN
eistud-1099	13	26	on	on	ADP
eistud-1099	13	27	the	the	DET
eistud-1099	13	28	basis	basis	NOUN
eistud-1099	13	29	of	of	ADP
eistud-1099	13	30	the	the	DET
eistud-1099	13	31	study	study	NOUN
eistud-1099	13	32	,	,	PUNCT
eistud-1099	13	33	analysis	analysis	NOUN
eistud-1099	13	34	and	and	CCONJ
eistud-1099	13	35	generalization	generalization	NOUN
eistud-1099	13	36	of	of	ADP
eistud-1099	13	37	the	the	DET
eistud-1099	13	38	scientific	scientific	ADJ
eistud-1099	13	39	economic	economic	ADJ
eistud-1099	13	40	publications	publication	NOUN
eistud-1099	13	41	in	in	ADP
eistud-1099	13	42	the	the	DET
eistud-1099	13	43	field	field	NOUN
eistud-1099	13	44	of	of	ADP
eistud-1099	13	45	company	company	NOUN
eistud-1099	13	46	performance	performance	NOUN
eistud-1099	13	47	.	.	PUNCT
eistud-1099	14	1	the	the	DET
eistud-1099	14	2	research	research	NOUN
eistud-1099	14	3	is	be	AUX
eistud-1099	14	4	based	base	VERB
eistud-1099	14	5	on	on	ADP
eistud-1099	14	6	the	the	DET
eistud-1099	14	7	analysis	analysis	NOUN
eistud-1099	14	8	and	and	CCONJ
eistud-1099	14	9	evaluation	evaluation	NOUN
eistud-1099	14	10	of	of	ADP
eistud-1099	14	11	special	special	ADJ
eistud-1099	14	12	literature	literature	NOUN
eistud-1099	14	13	and	and	CCONJ
eistud-1099	14	14	scientific	scientific	ADJ
eistud-1099	14	15	publications	publication	NOUN
eistud-1099	14	16	on	on	ADP
eistud-1099	14	17	the	the	DET
eistud-1099	14	18	nonfinancial	nonfinancial	ADJ
eistud-1099	14	19	indicators	indicator	NOUN
eistud-1099	14	20	of	of	ADP
eistud-1099	14	21	business	business	NOUN
eistud-1099	14	22	activity	activity	NOUN
eistud-1099	14	23	and	and	CCONJ
eistud-1099	14	24	their	their	PRON
eistud-1099	14	25	role	role	NOUN
eistud-1099	14	26	in	in	ADP
eistud-1099	14	27	the	the	DET
eistud-1099	14	28	evaluation	evaluation	NOUN
eistud-1099	14	29	of	of	ADP
eistud-1099	14	30	company	company	NOUN
eistud-1099	14	31	performance	performance	NOUN
eistud-1099	14	32	.	.	PUNCT
eistud-1099	15	1	general	general	ADJ
eistud-1099	15	2	logical	logical	ADJ
eistud-1099	15	3	analysis	analysis	NOUN
eistud-1099	15	4	and	and	CCONJ
eistud-1099	15	5	synthesis	synthesis	NOUN
eistud-1099	15	6	methods	method	NOUN
eistud-1099	15	7	as	as	ADV
eistud-1099	15	8	well	well	ADV
eistud-1099	15	9	as	as	ADP
eistud-1099	15	10	content	content	ADJ
eistud-1099	15	11	analysis	analysis	NOUN
eistud-1099	15	12	and	and	CCONJ
eistud-1099	15	13	monographic	monographic	ADJ
eistud-1099	15	14	analysis	analysis	NOUN
eistud-1099	15	15	are	be	AUX
eistud-1099	15	16	used	use	VERB
eistud-1099	15	17	in	in	ADP
eistud-1099	15	18	the	the	DET
eistud-1099	15	19	research	research	NOUN
eistud-1099	15	20	.	.	PUNCT
eistud-1099	16	1	the	the	DET
eistud-1099	16	2	article	article	NOUN
eistud-1099	16	3	is	be	AUX
eistud-1099	16	4	focused	focus	VERB
eistud-1099	16	5	on	on	ADP
eistud-1099	16	6	the	the	DET
eistud-1099	16	7	analysis	analysis	NOUN
eistud-1099	16	8	and	and	CCONJ
eistud-1099	16	9	evaluation	evaluation	NOUN
eistud-1099	16	10	of	of	ADP
eistud-1099	16	11	previous	previous	ADJ
eistud-1099	16	12	researches	research	NOUN
eistud-1099	16	13	on	on	ADP
eistud-1099	16	14	the	the	DET
eistud-1099	16	15	non	non	ADJ
eistud-1099	16	16	-	-	ADJ
eistud-1099	16	17	financial	financial	ADJ
eistud-1099	16	18	indicators	indicator	NOUN
eistud-1099	16	19	of	of	ADP
eistud-1099	16	20	business	business	NOUN
eistud-1099	16	21	activity	activity	NOUN
eistud-1099	16	22	,	,	PUNCT
eistud-1099	16	23	overview	overview	NOUN
eistud-1099	16	24	and	and	CCONJ
eistud-1099	16	25	systematization	systematization	NOUN
eistud-1099	16	26	of	of	ADP
eistud-1099	16	27	non	non	ADJ
eistud-1099	16	28	-	-	ADJ
eistud-1099	16	29	financial	financial	ADJ
eistud-1099	16	30	indicators	indicator	NOUN
eistud-1099	16	31	used	use	VERB
eistud-1099	16	32	in	in	ADP
eistud-1099	16	33	the	the	DET
eistud-1099	16	34	evaluation	evaluation	NOUN
eistud-1099	16	35	of	of	ADP
eistud-1099	16	36	business	business	NOUN
eistud-1099	16	37	activity	activity	NOUN
eistud-1099	16	38	,	,	PUNCT
eistud-1099	16	39	including	include	VERB
eistud-1099	16	40	small	small	ADJ
eistud-1099	16	41	enterprises	enterprise	NOUN
eistud-1099	16	42	performance	performance	NOUN
eistud-1099	16	43	.	.	PUNCT
eistud-1099	17	1	keywords	keyword	NOUN
eistud-1099	17	2	:	:	PUNCT
eistud-1099	17	3	non	non	ADJ
eistud-1099	17	4	-	-	ADJ
eistud-1099	17	5	financial	financial	ADJ
eistud-1099	17	6	indicators	indicator	NOUN
eistud-1099	17	7	,	,	PUNCT
eistud-1099	17	8	balanced	balanced	ADJ
eistud-1099	17	9	scorecard	scorecard	NOUN
eistud-1099	17	10	indicators	indicator	NOUN
eistud-1099	17	11	,	,	PUNCT
eistud-1099	17	12	evaluation	evaluation	NOUN
eistud-1099	17	13	,	,	PUNCT
eistud-1099	17	14	business	business	NOUN
eistud-1099	17	15	activity	activity	NOUN
eistud-1099	17	16	.	.	PUNCT
eistud-1099	18	1	introduction	introduction	NOUN
eistud-1099	18	2	in	in	ADP
eistud-1099	18	3	order	order	NOUN
eistud-1099	18	4	to	to	PART
eistud-1099	18	5	ensure	ensure	VERB
eistud-1099	18	6	long	long	ADJ
eistud-1099	18	7	-	-	PUNCT
eistud-1099	18	8	term	term	NOUN
eistud-1099	18	9	activity	activity	NOUN
eistud-1099	18	10	,	,	PUNCT
eistud-1099	18	11	increase	increase	VERB
eistud-1099	18	12	competitiveness	competitiveness	NOUN
eistud-1099	18	13	and	and	CCONJ
eistud-1099	18	14	attract	attract	VERB
eistud-1099	18	15	investments	investment	NOUN
eistud-1099	18	16	it	it	PRON
eistud-1099	18	17	becomes	become	VERB
eistud-1099	18	18	topical	topical	ADJ
eistud-1099	18	19	for	for	SCONJ
eistud-1099	18	20	many	many	ADJ
eistud-1099	18	21	companies	company	NOUN
eistud-1099	18	22	in	in	ADP
eistud-1099	18	23	latvia	latvia	PROPN
eistud-1099	18	24	to	to	PART
eistud-1099	18	25	create	create	VERB
eistud-1099	18	26	a	a	DET
eistud-1099	18	27	system	system	NOUN
eistud-1099	18	28	for	for	ADP
eistud-1099	18	29	evaluating	evaluate	VERB
eistud-1099	18	30	non	non	ADJ
eistud-1099	18	31	-	-	ADJ
eistud-1099	18	32	financial	financial	ADJ
eistud-1099	18	33	performance	performance	NOUN
eistud-1099	18	34	indicators	indicator	NOUN
eistud-1099	18	35	.	.	PUNCT
eistud-1099	19	1	traditional	traditional	ADJ
eistud-1099	19	2	methods	method	NOUN
eistud-1099	19	3	for	for	ADP
eistud-1099	19	4	evaluation	evaluation	NOUN
eistud-1099	19	5	of	of	ADP
eistud-1099	19	6	business	business	NOUN
eistud-1099	19	7	activity	activity	NOUN
eistud-1099	19	8	are	be	AUX
eistud-1099	19	9	based	base	VERB
eistud-1099	19	10	on	on	ADP
eistud-1099	19	11	the	the	DET
eistud-1099	19	12	calculations	calculation	NOUN
eistud-1099	19	13	of	of	ADP
eistud-1099	19	14	financial	financial	ADJ
eistud-1099	19	15	indicators	indicator	NOUN
eistud-1099	19	16	and	and	CCONJ
eistud-1099	19	17	their	their	PRON
eistud-1099	19	18	evaluation	evaluation	NOUN
eistud-1099	19	19	and	and	CCONJ
eistud-1099	19	20	do	do	AUX
eistud-1099	19	21	not	not	PART
eistud-1099	19	22	indentify	indentify	VERB
eistud-1099	19	23	all	all	DET
eistud-1099	19	24	factors	factor	NOUN
eistud-1099	19	25	influencing	influence	VERB
eistud-1099	19	26	company	company	NOUN
eistud-1099	19	27	development	development	NOUN
eistud-1099	19	28	.	.	PUNCT
eistud-1099	20	1	the	the	DET
eistud-1099	20	2	analysis	analysis	NOUN
eistud-1099	20	3	of	of	ADP
eistud-1099	20	4	company	company	NOUN
eistud-1099	20	5	performance	performance	NOUN
eistud-1099	20	6	basing	base	VERB
eistud-1099	20	7	just	just	ADV
eistud-1099	20	8	on	on	ADP
eistud-1099	20	9	financial	financial	ADJ
eistud-1099	20	10	indicators	indicator	NOUN
eistud-1099	20	11	provide	provide	VERB
eistud-1099	20	12	incomplete	incomplete	ADJ
eistud-1099	20	13	evaluation	evaluation	NOUN
eistud-1099	20	14	of	of	ADP
eistud-1099	20	15	company	company	NOUN
eistud-1099	20	16	performance	performance	NOUN
eistud-1099	20	17	as	as	SCONJ
eistud-1099	20	18	the	the	DET
eistud-1099	20	19	internal	internal	ADJ
eistud-1099	20	20	,	,	PUNCT
eistud-1099	20	21	usually	usually	ADV
eistud-1099	20	22	immeasurable	immeasurable	ADJ
eistud-1099	20	23	factors	factor	NOUN
eistud-1099	20	24	of	of	ADP
eistud-1099	20	25	the	the	DET
eistud-1099	20	26	company	company	NOUN
eistud-1099	20	27	describing	describe	VERB
eistud-1099	20	28	company	company	NOUN
eistud-1099	20	29	’s	’s	PART
eistud-1099	20	30	internal	internal	ADJ
eistud-1099	20	31	potential	potential	ADJ
eistud-1099	20	32	and	and	CCONJ
eistud-1099	20	33	future	future	ADJ
eistud-1099	20	34	perspectives	perspective	NOUN
eistud-1099	20	35	are	be	AUX
eistud-1099	20	36	not	not	PART
eistud-1099	20	37	taken	take	VERB
eistud-1099	20	38	into	into	ADP
eistud-1099	20	39	consideration	consideration	NOUN
eistud-1099	20	40	.	.	PUNCT
eistud-1099	21	1	despite	despite	SCONJ
eistud-1099	21	2	the	the	DET
eistud-1099	21	3	great	great	ADJ
eistud-1099	21	4	number	number	NOUN
eistud-1099	21	5	of	of	ADP
eistud-1099	21	6	theoretical	theoretical	ADJ
eistud-1099	21	7	publication	publication	NOUN
eistud-1099	21	8	on	on	ADP
eistud-1099	21	9	the	the	DET
eistud-1099	21	10	problems	problem	NOUN
eistud-1099	21	11	of	of	ADP
eistud-1099	21	12	evaluating	evaluate	VERB
eistud-1099	21	13	company	company	NOUN
eistud-1099	21	14	performance	performance	NOUN
eistud-1099	21	15	,	,	PUNCT
eistud-1099	21	16	basing	base	VERB
eistud-1099	21	17	on	on	ADP
eistud-1099	21	18	the	the	DET
eistud-1099	21	19	system	system	NOUN
eistud-1099	21	20	of	of	ADP
eistud-1099	21	21	financial	financial	ADJ
eistud-1099	21	22	and	and	CCONJ
eistud-1099	21	23	non	non	ADJ
eistud-1099	21	24	-	-	ADJ
eistud-1099	21	25	financial	financial	ADJ
eistud-1099	21	26	indicators	indicator	NOUN
eistud-1099	21	27	(	(	PUNCT
eistud-1099	21	28	hafeez	hafeez	PROPN
eistud-1099	21	29	,	,	PUNCT
eistud-1099	21	30	2002	2002	NUM
eistud-1099	21	31	;	;	PUNCT
eistud-1099	21	32	philips	philip	NOUN
eistud-1099	21	33	,	,	PUNCT
eistud-1099	21	34	louvieris	louvieris	NOUN
eistud-1099	21	35	2005	2005	NUM
eistud-1099	21	36	;	;	PUNCT
eistud-1099	21	37	craig	craig	PROPN
eistud-1099	21	38	,	,	PUNCT
eistud-1099	21	39	moores	moore	NOUN
eistud-1099	21	40	,	,	PUNCT
eistud-1099	21	41	2005	2005	NUM
eistud-1099	21	42	;	;	PUNCT
eistud-1099	21	43	lau	lau	PROPN
eistud-1099	21	44	,	,	PUNCT
eistud-1099	21	45	sholihin	sholihin	PROPN
eistud-1099	21	46	,	,	PUNCT
eistud-1099	21	47	2005	2005	NUM
eistud-1099	21	48	;	;	PUNCT
eistud-1099	21	49	fernandes	fernandes	PROPN
eistud-1099	21	50	et.al	et.al	PROPN
eistud-1099	21	51	.	.	PROPN
eistud-1099	21	52	,	,	PUNCT
eistud-1099	21	53	2006	2006	NUM
eistud-1099	21	54	;	;	PUNCT
eistud-1099	21	55	prieto	prieto	NOUN
eistud-1099	21	56	,	,	PUNCT
eistud-1099	21	57	revila	revila	PROPN
eistud-1099	21	58	,	,	PUNCT
eistud-1099	21	59	2006	2006	NUM
eistud-1099	21	60	;	;	PUNCT
eistud-1099	21	61	wier	wier	PROPN
eistud-1099	21	62	et.al	et.al	PROPN
eistud-1099	21	63	.	.	PROPN
eistud-1099	21	64	,	,	PUNCT
eistud-1099	21	65	2007	2007	NUM
eistud-1099	21	66	;	;	PUNCT
eistud-1099	21	67	chen	chen	PROPN
eistud-1099	21	68	et.al	et.al	PROPN
eistud-1099	21	69	.	.	PROPN
eistud-1099	21	70	,	,	PUNCT
eistud-1099	21	71	2009	2009	NUM
eistud-1099	21	72	;	;	PUNCT
eistud-1099	21	73	cardinaels	cardinael	NOUN
eistud-1099	21	74	,	,	PUNCT
eistud-1099	21	75	van	van	PROPN
eistud-1099	21	76	veendirks	veendirk	NOUN
eistud-1099	21	77	,	,	PUNCT
eistud-1099	21	78	2010	2010	NUM
eistud-1099	21	79	)	)	PUNCT
eistud-1099	21	80	there	there	PRON
eistud-1099	21	81	are	be	VERB
eistud-1099	21	82	problems	problem	NOUN
eistud-1099	21	83	in	in	ADP
eistud-1099	21	84	practical	practical	ADJ
eistud-1099	21	85	application	application	NOUN
eistud-1099	21	86	of	of	ADP
eistud-1099	21	87	this	this	DET
eistud-1099	21	88	indicators	indicator	NOUN
eistud-1099	21	89	’	'	PUNCT
eistud-1099	21	90	system	system	NOUN
eistud-1099	21	91	as	as	SCONJ
eistud-1099	21	92	there	there	PRON
eistud-1099	21	93	is	be	VERB
eistud-1099	21	94	no	no	DET
eistud-1099	21	95	single	single	ADJ
eistud-1099	21	96	approach	approach	NOUN
eistud-1099	21	97	to	to	ADP
eistud-1099	21	98	identification	identification	NOUN
eistud-1099	21	99	,	,	PUNCT
eistud-1099	21	100	classification	classification	NOUN
eistud-1099	21	101	,	,	PUNCT
eistud-1099	21	102	measurement	measurement	NOUN
eistud-1099	21	103	and	and	CCONJ
eistud-1099	21	104	evaluation	evaluation	NOUN
eistud-1099	21	105	of	of	ADP
eistud-1099	21	106	non	non	ADJ
eistud-1099	21	107	-	-	ADJ
eistud-1099	21	108	financial	financial	ADJ
eistud-1099	21	109	performance	performance	NOUN
eistud-1099	21	110	indicators	indicator	NOUN
eistud-1099	21	111	.	.	PUNCT
eistud-1099	22	1	the	the	DET
eistud-1099	22	2	topic	topic	NOUN
eistud-1099	22	3	of	of	ADP
eistud-1099	22	4	the	the	DET
eistud-1099	22	5	paper	paper	NOUN
eistud-1099	22	6	is	be	AUX
eistud-1099	22	7	not	not	PART
eistud-1099	22	8	sufficiently	sufficiently	ADV
eistud-1099	22	9	researched	research	VERB
eistud-1099	22	10	in	in	ADP
eistud-1099	22	11	latvia	latvia	PROPN
eistud-1099	22	12	,	,	PUNCT
eistud-1099	22	13	thus	thus	ADV
eistud-1099	22	14	,	,	PUNCT
eistud-1099	22	15	the	the	DET
eistud-1099	22	16	authors	author	NOUN
eistud-1099	22	17	of	of	ADP
eistud-1099	22	18	the	the	DET
eistud-1099	22	19	article	article	NOUN
eistud-1099	22	20	have	have	AUX
eistud-1099	22	21	analyzed	analyze	VERB
eistud-1099	22	22	and	and	CCONJ
eistud-1099	22	23	evaluated	evaluate	VERB
eistud-1099	22	24	researches	research	NOUN
eistud-1099	22	25	done	do	VERB
eistud-1099	22	26	abroad	abroad	ADV
eistud-1099	22	27	about	about	ADP
eistud-1099	22	28	non	non	ADJ
eistud-1099	22	29	-	-	ADJ
eistud-1099	22	30	financial	financial	ADJ
eistud-1099	22	31	indicators	indicator	NOUN
eistud-1099	22	32	of	of	ADP
eistud-1099	22	33	business	business	NOUN
eistud-1099	22	34	activity	activity	NOUN
eistud-1099	22	35	and	and	CCONJ
eistud-1099	22	36	have	have	AUX
eistud-1099	22	37	assessed	assess	VERB
eistud-1099	22	38	the	the	DET
eistud-1099	22	39	classifications	classification	NOUN
eistud-1099	22	40	of	of	ADP
eistud-1099	22	41	non	non	ADJ
eistud-1099	22	42	-	-	ADJ
eistud-1099	22	43	financial	financial	ADJ
eistud-1099	22	44	indicators	indicator	NOUN
eistud-1099	22	45	.	.	PUNCT
eistud-1099	23	1	issn	issn	PROPN
eistud-1099	23	2	1822–8402	1822–8402	NUM
eistud-1099	23	3	european	european	ADJ
eistud-1099	23	4	integration	integration	NOUN
eistud-1099	23	5	studies	study	NOUN
eistud-1099	23	6	.	.	PUNCT
eistud-1099	24	1	2011	2011	NUM
eistud-1099	24	2	.	.	PUNCT
eistud-1099	25	1	no	no	DET
eistud-1099	25	2	5	5	NUM
eistud-1099	25	3	214	214	NUM
eistud-1099	25	4	the	the	DET
eistud-1099	25	5	aim	aim	NOUN
eistud-1099	25	6	of	of	ADP
eistud-1099	25	7	the	the	DET
eistud-1099	25	8	paper	paper	NOUN
eistud-1099	25	9	is	be	AUX
eistud-1099	25	10	to	to	PART
eistud-1099	25	11	make	make	VERB
eistud-1099	25	12	recommendations	recommendation	NOUN
eistud-1099	25	13	on	on	ADP
eistud-1099	25	14	the	the	DET
eistud-1099	25	15	development	development	NOUN
eistud-1099	25	16	of	of	ADP
eistud-1099	25	17	non	non	ADJ
eistud-1099	25	18	-	-	ADJ
eistud-1099	25	19	financial	financial	ADJ
eistud-1099	25	20	indicators	indicator	NOUN
eistud-1099	25	21	system	system	NOUN
eistud-1099	25	22	and	and	CCONJ
eistud-1099	25	23	its	its	PRON
eistud-1099	25	24	practical	practical	ADJ
eistud-1099	25	25	implementation	implementation	NOUN
eistud-1099	25	26	for	for	ADP
eistud-1099	25	27	latvian	latvian	ADJ
eistud-1099	25	28	companies	company	NOUN
eistud-1099	25	29	on	on	ADP
eistud-1099	25	30	the	the	DET
eistud-1099	25	31	basis	basis	NOUN
eistud-1099	25	32	of	of	ADP
eistud-1099	25	33	study	study	NOUN
eistud-1099	25	34	,	,	PUNCT
eistud-1099	25	35	analysis	analysis	NOUN
eistud-1099	25	36	and	and	CCONJ
eistud-1099	25	37	generalization	generalization	NOUN
eistud-1099	25	38	of	of	ADP
eistud-1099	25	39	the	the	DET
eistud-1099	25	40	scientific	scientific	ADJ
eistud-1099	25	41	economic	economic	ADJ
eistud-1099	25	42	publications	publication	NOUN
eistud-1099	25	43	in	in	ADP
eistud-1099	25	44	the	the	DET
eistud-1099	25	45	field	field	NOUN
eistud-1099	25	46	of	of	ADP
eistud-1099	25	47	company	company	NOUN
eistud-1099	25	48	performance	performance	NOUN
eistud-1099	25	49	.	.	PUNCT
eistud-1099	26	1	the	the	DET
eistud-1099	26	2	present	present	ADJ
eistud-1099	26	3	article	article	NOUN
eistud-1099	26	4	has	have	VERB
eistud-1099	26	5	the	the	DET
eistud-1099	26	6	following	following	ADJ
eistud-1099	26	7	tasks	task	NOUN
eistud-1099	26	8	:	:	PUNCT
eistud-1099	26	9	•	•	ADP
eistud-1099	26	10	to	to	PART
eistud-1099	26	11	investigate	investigate	VERB
eistud-1099	26	12	the	the	DET
eistud-1099	26	13	essence	essence	NOUN
eistud-1099	26	14	of	of	ADP
eistud-1099	26	15	non	non	ADJ
eistud-1099	26	16	-	-	ADJ
eistud-1099	26	17	financial	financial	ADJ
eistud-1099	26	18	indicators	indicator	NOUN
eistud-1099	26	19	and	and	CCONJ
eistud-1099	26	20	show	show	VERB
eistud-1099	26	21	their	their	PRON
eistud-1099	26	22	role	role	NOUN
eistud-1099	26	23	in	in	ADP
eistud-1099	26	24	company	company	NOUN
eistud-1099	26	25	activity	activity	NOUN
eistud-1099	26	26	performance	performance	NOUN
eistud-1099	26	27	;	;	PUNCT
eistud-1099	26	28	•	•	NUM
eistud-1099	26	29	to	to	PART
eistud-1099	26	30	study	study	VERB
eistud-1099	26	31	and	and	CCONJ
eistud-1099	26	32	systematize	systematize	VERB
eistud-1099	26	33	possible	possible	ADJ
eistud-1099	26	34	approaches	approach	NOUN
eistud-1099	26	35	to	to	ADP
eistud-1099	26	36	designing	design	VERB
eistud-1099	26	37	content	content	NOUN
eistud-1099	26	38	and	and	CCONJ
eistud-1099	26	39	structure	structure	NOUN
eistud-1099	26	40	of	of	ADP
eistud-1099	26	41	non	non	ADJ
eistud-1099	26	42	-	-	ADJ
eistud-1099	26	43	financial	financial	ADJ
eistud-1099	26	44	indicators	indicator	NOUN
eistud-1099	26	45	as	as	ADP
eistud-1099	26	46	an	an	DET
eistud-1099	26	47	essential	essential	ADJ
eistud-1099	26	48	part	part	NOUN
eistud-1099	26	49	of	of	ADP
eistud-1099	26	50	company	company	NOUN
eistud-1099	26	51	’s	’s	PART
eistud-1099	26	52	intellectual	intellectual	ADJ
eistud-1099	26	53	capital	capital	NOUN
eistud-1099	26	54	;	;	PUNCT
eistud-1099	26	55	•	•	ADP
eistud-1099	26	56	to	to	PART
eistud-1099	26	57	analyze	analyze	VERB
eistud-1099	26	58	the	the	DET
eistud-1099	26	59	advantages	advantage	NOUN
eistud-1099	26	60	and	and	CCONJ
eistud-1099	26	61	disadvantages	disadvantage	NOUN
eistud-1099	26	62	of	of	ADP
eistud-1099	26	63	nonfinancial	nonfinancial	ADJ
eistud-1099	26	64	indicators	indicator	NOUN
eistud-1099	26	65	;	;	PUNCT
eistud-1099	26	66	•	•	ADP
eistud-1099	26	67	to	to	PART
eistud-1099	26	68	develop	develop	VERB
eistud-1099	26	69	recommendations	recommendation	NOUN
eistud-1099	26	70	for	for	ADP
eistud-1099	26	71	practical	practical	ADJ
eistud-1099	26	72	implementation	implementation	NOUN
eistud-1099	26	73	of	of	ADP
eistud-1099	26	74	non	non	ADJ
eistud-1099	26	75	-	-	ADJ
eistud-1099	26	76	financial	financial	ADJ
eistud-1099	26	77	indicators	indicator	NOUN
eistud-1099	26	78	to	to	PART
eistud-1099	26	79	evaluate	evaluate	VERB
eistud-1099	26	80	company	company	NOUN
eistud-1099	26	81	’s	’s	PART
eistud-1099	26	82	business	business	NOUN
eistud-1099	26	83	activity	activity	NOUN
eistud-1099	26	84	.	.	PUNCT
eistud-1099	27	1	the	the	DET
eistud-1099	27	2	research	research	NOUN
eistud-1099	27	3	is	be	AUX
eistud-1099	27	4	based	base	VERB
eistud-1099	27	5	on	on	ADP
eistud-1099	27	6	the	the	DET
eistud-1099	27	7	analysis	analysis	NOUN
eistud-1099	27	8	and	and	CCONJ
eistud-1099	27	9	evaluation	evaluation	NOUN
eistud-1099	27	10	of	of	ADP
eistud-1099	27	11	special	special	ADJ
eistud-1099	27	12	literature	literature	NOUN
eistud-1099	27	13	and	and	CCONJ
eistud-1099	27	14	scientific	scientific	ADJ
eistud-1099	27	15	publications	publication	NOUN
eistud-1099	27	16	about	about	ADP
eistud-1099	27	17	nonfinancial	nonfinancial	ADJ
eistud-1099	27	18	indicators	indicator	NOUN
eistud-1099	27	19	of	of	ADP
eistud-1099	27	20	business	business	NOUN
eistud-1099	27	21	activity	activity	NOUN
eistud-1099	27	22	and	and	CCONJ
eistud-1099	27	23	their	their	PRON
eistud-1099	27	24	role	role	NOUN
eistud-1099	27	25	in	in	ADP
eistud-1099	27	26	evaluation	evaluation	NOUN
eistud-1099	27	27	of	of	ADP
eistud-1099	27	28	the	the	DET
eistud-1099	27	29	company	company	NOUN
eistud-1099	27	30	performance	performance	NOUN
eistud-1099	27	31	.	.	PUNCT
eistud-1099	28	1	general	general	ADJ
eistud-1099	28	2	logical	logical	ADJ
eistud-1099	28	3	analysis	analysis	NOUN
eistud-1099	28	4	and	and	CCONJ
eistud-1099	28	5	synthesis	synthesis	NOUN
eistud-1099	28	6	methods	method	NOUN
eistud-1099	28	7	,	,	PUNCT
eistud-1099	28	8	content	content	NOUN
eistud-1099	28	9	analysis	analysis	NOUN
eistud-1099	28	10	and	and	CCONJ
eistud-1099	28	11	monographic	monographic	ADJ
eistud-1099	28	12	analysis	analysis	NOUN
eistud-1099	28	13	are	be	AUX
eistud-1099	28	14	used	use	VERB
eistud-1099	28	15	in	in	ADP
eistud-1099	28	16	the	the	DET
eistud-1099	28	17	research	research	NOUN
eistud-1099	28	18	.	.	PUNCT
eistud-1099	29	1	non	non	ADJ
eistud-1099	29	2	-	-	ADJ
eistud-1099	29	3	financial	financial	ADJ
eistud-1099	29	4	indicators	indicator	NOUN
eistud-1099	29	5	and	and	CCONJ
eistud-1099	29	6	balanced	balanced	ADJ
eistud-1099	29	7	scorecard	scorecard	NOUN
eistud-1099	29	8	system	system	NOUN
eistud-1099	29	9	kaplan	kaplan	PROPN
eistud-1099	29	10	and	and	CCONJ
eistud-1099	29	11	norton	norton	PROPN
eistud-1099	29	12	(	(	PUNCT
eistud-1099	29	13	harvard	harvard	PROPN
eistud-1099	29	14	business	business	PROPN
eistud-1099	29	15	review	review	PROPN
eistud-1099	29	16	,	,	PUNCT
eistud-1099	29	17	2008	2008	NUM
eistud-1099	29	18	)	)	PUNCT
eistud-1099	29	19	have	have	AUX
eistud-1099	29	20	created	create	VERB
eistud-1099	29	21	a	a	DET
eistud-1099	29	22	balanced	balanced	ADJ
eistud-1099	29	23	scorecard	scorecard	NOUN
eistud-1099	29	24	(	(	PUNCT
eistud-1099	29	25	bsc	bsc	PROPN
eistud-1099	29	26	)	)	PUNCT
eistud-1099	29	27	,	,	PUNCT
eistud-1099	29	28	which	which	PRON
eistud-1099	29	29	includes	include	VERB
eistud-1099	29	30	financial	financial	ADJ
eistud-1099	29	31	and	and	CCONJ
eistud-1099	29	32	non	non	ADJ
eistud-1099	29	33	-	-	ADJ
eistud-1099	29	34	financial	financial	ADJ
eistud-1099	29	35	indicators	indicator	NOUN
eistud-1099	29	36	providing	provide	VERB
eistud-1099	29	37	information	information	NOUN
eistud-1099	29	38	about	about	ADP
eistud-1099	29	39	the	the	DET
eistud-1099	29	40	results	result	NOUN
eistud-1099	29	41	of	of	ADP
eistud-1099	29	42	completed	complete	VERB
eistud-1099	29	43	activities	activity	NOUN
eistud-1099	29	44	.	.	PUNCT
eistud-1099	30	1	financial	financial	ADJ
eistud-1099	30	2	indicators	indicator	NOUN
eistud-1099	30	3	are	be	AUX
eistud-1099	30	4	supplemented	supplement	VERB
eistud-1099	30	5	by	by	ADP
eistud-1099	30	6	three	three	NUM
eistud-1099	30	7	kinds	kind	NOUN
eistud-1099	30	8	of	of	ADP
eistud-1099	30	9	evaluating	evaluate	VERB
eistud-1099	30	10	performance	performance	NOUN
eistud-1099	30	11	related	relate	VERB
eistud-1099	30	12	to	to	ADP
eistud-1099	30	13	the	the	DET
eistud-1099	30	14	clients	client	NOUN
eistud-1099	30	15	’	’	PART
eistud-1099	30	16	satisfaction	satisfaction	NOUN
eistud-1099	30	17	,	,	PUNCT
eistud-1099	30	18	internal	internal	ADJ
eistud-1099	30	19	processes	process	NOUN
eistud-1099	30	20	in	in	ADP
eistud-1099	30	21	a	a	DET
eistud-1099	30	22	company	company	NOUN
eistud-1099	30	23	and	and	CCONJ
eistud-1099	30	24	its	its	PRON
eistud-1099	30	25	ability	ability	NOUN
eistud-1099	30	26	to	to	PART
eistud-1099	30	27	learn	learn	VERB
eistud-1099	30	28	and	and	CCONJ
eistud-1099	30	29	develop	develop	VERB
eistud-1099	30	30	.	.	PUNCT
eistud-1099	31	1	bsc	bsc	PROPN
eistud-1099	31	2	lets	let	VERB
eistud-1099	31	3	managers	manager	NOUN
eistud-1099	31	4	to	to	PART
eistud-1099	31	5	have	have	VERB
eistud-1099	31	6	a	a	DET
eistud-1099	31	7	look	look	NOUN
eistud-1099	31	8	at	at	ADP
eistud-1099	31	9	their	their	PRON
eistud-1099	31	10	business	business	NOUN
eistud-1099	31	11	from	from	ADP
eistud-1099	31	12	four	four	NUM
eistud-1099	31	13	important	important	ADJ
eistud-1099	31	14	perspectives	perspective	NOUN
eistud-1099	31	15	and	and	CCONJ
eistud-1099	31	16	answer	answer	VERB
eistud-1099	31	17	four	four	NUM
eistud-1099	31	18	important	important	ADJ
eistud-1099	31	19	questions	question	NOUN
eistud-1099	31	20	:	:	PUNCT
eistud-1099	31	21	•	•	ADP
eistud-1099	31	22	how	how	SCONJ
eistud-1099	31	23	clients	client	NOUN
eistud-1099	31	24	see	see	VERB
eistud-1099	31	25	us	we	PRON
eistud-1099	31	26	(	(	PUNCT
eistud-1099	31	27	clients	client	NOUN
eistud-1099	31	28	’	’	PART
eistud-1099	31	29	perspective	perspective	NOUN
eistud-1099	31	30	)	)	PUNCT
eistud-1099	31	31	;	;	PUNCT
eistud-1099	31	32	•	•	X
eistud-1099	31	33	where	where	SCONJ
eistud-1099	31	34	we	we	PRON
eistud-1099	31	35	need	need	VERB
eistud-1099	31	36	to	to	PART
eistud-1099	31	37	develop	develop	VERB
eistud-1099	31	38	(	(	PUNCT
eistud-1099	31	39	internal	internal	ADJ
eistud-1099	31	40	perspective	perspective	NOUN
eistud-1099	31	41	)	)	PUNCT
eistud-1099	31	42	;	;	PUNCT
eistud-1099	31	43	•	•	X
eistud-1099	31	44	if	if	SCONJ
eistud-1099	31	45	we	we	PRON
eistud-1099	31	46	can	can	AUX
eistud-1099	31	47	improve	improve	VERB
eistud-1099	31	48	and	and	CCONJ
eistud-1099	31	49	create	create	VERB
eistud-1099	31	50	a	a	DET
eistud-1099	31	51	value	value	NOUN
eistud-1099	31	52	(	(	PUNCT
eistud-1099	31	53	innovations	innovation	NOUN
eistud-1099	31	54	and	and	CCONJ
eistud-1099	31	55	learning	learning	NOUN
eistud-1099	31	56	perspective	perspective	NOUN
eistud-1099	31	57	)	)	PUNCT
eistud-1099	31	58	;	;	PUNCT
eistud-1099	31	59	•	•	X
eistud-1099	31	60	how	how	SCONJ
eistud-1099	31	61	our	our	PRON
eistud-1099	31	62	shareholders	shareholder	NOUN
eistud-1099	31	63	see	see	VERB
eistud-1099	31	64	us	we	PRON
eistud-1099	31	65	(	(	PUNCT
eistud-1099	31	66	financial	financial	ADJ
eistud-1099	31	67	perspective	perspective	NOUN
eistud-1099	31	68	)	)	PUNCT
eistud-1099	31	69	.	.	PUNCT
eistud-1099	32	1	bsc	bsc	PROPN
eistud-1099	32	2	method	method	NOUN
eistud-1099	32	3	is	be	AUX
eistud-1099	32	4	widely	widely	ADV
eistud-1099	32	5	used	use	VERB
eistud-1099	32	6	to	to	PART
eistud-1099	32	7	evaluate	evaluate	VERB
eistud-1099	32	8	company	company	NOUN
eistud-1099	32	9	’s	’s	PART
eistud-1099	32	10	performance	performance	NOUN
eistud-1099	32	11	around	around	ADP
eistud-1099	32	12	the	the	DET
eistud-1099	32	13	world	world	NOUN
eistud-1099	32	14	.	.	PUNCT
eistud-1099	33	1	for	for	ADP
eistud-1099	33	2	example	example	NOUN
eistud-1099	33	3	,	,	PUNCT
eistud-1099	33	4	in	in	ADP
eistud-1099	33	5	england	england	PROPN
eistud-1099	33	6	there	there	PRON
eistud-1099	33	7	are	be	VERB
eistud-1099	33	8	analyzed	analyze	VERB
eistud-1099	33	9	options	option	NOUN
eistud-1099	33	10	using	use	VERB
eistud-1099	33	11	bsc	bsc	PROPN
eistud-1099	33	12	to	to	PART
eistud-1099	33	13	evaluate	evaluate	VERB
eistud-1099	33	14	small	small	ADJ
eistud-1099	33	15	and	and	CCONJ
eistud-1099	33	16	medium	medium	ADJ
eistud-1099	33	17	-	-	PUNCT
eistud-1099	33	18	sized	sized	ADJ
eistud-1099	33	19	enterprises	enterprise	NOUN
eistud-1099	33	20	performance	performance	NOUN
eistud-1099	33	21	(	(	PUNCT
eistud-1099	33	22	sousa	sousa	PROPN
eistud-1099	33	23	et.al	et.al	PROPN
eistud-1099	33	24	.	.	PUNCT
eistud-1099	33	25	,2006	,2006	PUNCT
eistud-1099	33	26	)	)	PUNCT
eistud-1099	33	27	,	,	PUNCT
eistud-1099	33	28	to	to	PART
eistud-1099	33	29	organize	organize	VERB
eistud-1099	33	30	manufacturing	manufacturing	NOUN
eistud-1099	33	31	companies	company	NOUN
eistud-1099	33	32	performance	performance	NOUN
eistud-1099	33	33	(	(	PUNCT
eistud-1099	33	34	fernandes	fernandes	PROPN
eistud-1099	33	35	et.al	et.al	PROPN
eistud-1099	33	36	.	.	PUNCT
eistud-1099	33	37	,2006	,2006	PUNCT
eistud-1099	33	38	)	)	PUNCT
eistud-1099	33	39	,	,	PUNCT
eistud-1099	33	40	to	to	PART
eistud-1099	33	41	evaluate	evaluate	VERB
eistud-1099	33	42	hotel	hotel	NOUN
eistud-1099	33	43	industry	industry	NOUN
eistud-1099	33	44	companies	company	NOUN
eistud-1099	33	45	performance	performance	NOUN
eistud-1099	33	46	(	(	PUNCT
eistud-1099	33	47	philips	philip	NOUN
eistud-1099	33	48	,	,	PUNCT
eistud-1099	33	49	louvieris	louvieris	NOUN
eistud-1099	33	50	,	,	PUNCT
eistud-1099	33	51	2005	2005	NUM
eistud-1099	33	52	)	)	PUNCT
eistud-1099	33	53	,	,	PUNCT
eistud-1099	33	54	to	to	PART
eistud-1099	33	55	have	have	VERB
eistud-1099	33	56	strategic	strategic	ADJ
eistud-1099	33	57	plans	plan	NOUN
eistud-1099	33	58	in	in	ADP
eistud-1099	33	59	family	family	NOUN
eistud-1099	33	60	companies	company	NOUN
eistud-1099	33	61	(	(	PUNCT
eistud-1099	33	62	craig	craig	PROPN
eistud-1099	33	63	,	,	PUNCT
eistud-1099	33	64	moores	moore	NOUN
eistud-1099	33	65	,	,	PUNCT
eistud-1099	33	66	2005	2005	NUM
eistud-1099	33	67	)	)	PUNCT
eistud-1099	33	68	.	.	PUNCT
eistud-1099	34	1	taking	take	VERB
eistud-1099	34	2	into	into	ADP
eistud-1099	34	3	consideration	consideration	NOUN
eistud-1099	34	4	the	the	DET
eistud-1099	34	5	aim	aim	NOUN
eistud-1099	34	6	of	of	ADP
eistud-1099	34	7	the	the	DET
eistud-1099	34	8	research	research	NOUN
eistud-1099	34	9	,	,	PUNCT
eistud-1099	34	10	the	the	DET
eistud-1099	34	11	authors	author	NOUN
eistud-1099	34	12	of	of	ADP
eistud-1099	34	13	the	the	DET
eistud-1099	34	14	article	article	NOUN
eistud-1099	34	15	will	will	AUX
eistud-1099	34	16	analyze	analyze	VERB
eistud-1099	34	17	the	the	DET
eistud-1099	34	18	non	non	ADJ
eistud-1099	34	19	-	-	ADJ
eistud-1099	34	20	financial	financial	ADJ
eistud-1099	34	21	indicators	indicator	NOUN
eistud-1099	34	22	included	include	VERB
eistud-1099	34	23	in	in	ADP
eistud-1099	34	24	the	the	DET
eistud-1099	34	25	balanced	balanced	ADJ
eistud-1099	34	26	indicators	indicator	NOUN
eistud-1099	34	27	system	system	NOUN
eistud-1099	34	28	in	in	ADP
eistud-1099	34	29	their	their	PRON
eistud-1099	34	30	further	further	ADJ
eistud-1099	34	31	research	research	NOUN
eistud-1099	34	32	.	.	PUNCT
eistud-1099	35	1	kaplan	kaplan	PROPN
eistud-1099	35	2	and	and	CCONJ
eistud-1099	35	3	norton	norton	PROPN
eistud-1099	35	4	(	(	PUNCT
eistud-1099	35	5	harvard	harvard	PROPN
eistud-1099	35	6	business	business	PROPN
eistud-1099	35	7	review	review	PROPN
eistud-1099	35	8	,	,	PUNCT
eistud-1099	35	9	2008	2008	NUM
eistud-1099	35	10	)	)	PUNCT
eistud-1099	35	11	assert	assert	VERB
eistud-1099	35	12	that	that	SCONJ
eistud-1099	35	13	non	non	ADJ
eistud-1099	35	14	-	-	ADJ
eistud-1099	35	15	financial	financial	ADJ
eistud-1099	35	16	performance	performance	NOUN
eistud-1099	35	17	measures	measure	NOUN
eistud-1099	35	18	are	be	AUX
eistud-1099	35	19	better	well	ADJ
eistud-1099	35	20	indicators	indicator	NOUN
eistud-1099	35	21	for	for	ADP
eistud-1099	35	22	future	future	ADJ
eistud-1099	35	23	financial	financial	ADJ
eistud-1099	35	24	performance	performance	NOUN
eistud-1099	35	25	than	than	SCONJ
eistud-1099	35	26	lagged	lag	VERB
eistud-1099	35	27	financial	financial	ADJ
eistud-1099	35	28	measures	measure	NOUN
eistud-1099	35	29	.	.	PUNCT
eistud-1099	36	1	wiersma	wiersma	PROPN
eistud-1099	36	2	’s	’s	PART
eistud-1099	36	3	opinion	opinion	NOUN
eistud-1099	36	4	is	be	AUX
eistud-1099	36	5	that	that	SCONJ
eistud-1099	36	6	non	non	ADJ
eistud-1099	36	7	-	-	ADJ
eistud-1099	36	8	financial	financial	ADJ
eistud-1099	36	9	indicators	indicator	NOUN
eistud-1099	36	10	have	have	VERB
eistud-1099	36	11	more	more	ADJ
eistud-1099	36	12	information	information	NOUN
eistud-1099	36	13	content	content	NOUN
eistud-1099	36	14	than	than	ADP
eistud-1099	36	15	financial	financial	ADJ
eistud-1099	36	16	indicators	indicator	NOUN
eistud-1099	36	17	.	.	PUNCT
eistud-1099	37	1	this	this	DET
eistud-1099	37	2	claim	claim	NOUN
eistud-1099	37	3	is	be	AUX
eistud-1099	37	4	based	base	VERB
eistud-1099	37	5	on	on	ADP
eistud-1099	37	6	the	the	DET
eistud-1099	37	7	observation	observation	NOUN
eistud-1099	37	8	that	that	SCONJ
eistud-1099	37	9	financial	financial	ADJ
eistud-1099	37	10	indicators	indicator	NOUN
eistud-1099	37	11	only	only	ADV
eistud-1099	37	12	partially	partially	ADV
eistud-1099	37	13	reflect	reflect	VERB
eistud-1099	37	14	the	the	DET
eistud-1099	37	15	impact	impact	NOUN
eistud-1099	37	16	of	of	ADP
eistud-1099	37	17	current	current	ADJ
eistud-1099	37	18	managerial	managerial	ADJ
eistud-1099	37	19	actions	action	NOUN
eistud-1099	37	20	.	.	PUNCT
eistud-1099	38	1	financial	financial	ADJ
eistud-1099	38	2	indicators	indicator	NOUN
eistud-1099	38	3	omit	omit	VERB
eistud-1099	38	4	the	the	DET
eistud-1099	38	5	impact	impact	NOUN
eistud-1099	38	6	of	of	ADP
eistud-1099	38	7	actions	action	NOUN
eistud-1099	38	8	taken	take	VERB
eistud-1099	38	9	today	today	NOUN
eistud-1099	38	10	;	;	PUNCT
eistud-1099	38	11	it	it	PRON
eistud-1099	38	12	takes	take	VERB
eistud-1099	38	13	some	some	DET
eistud-1099	38	14	time	time	NOUN
eistud-1099	38	15	before	before	SCONJ
eistud-1099	38	16	they	they	PRON
eistud-1099	38	17	accumulate	accumulate	VERB
eistud-1099	38	18	in	in	ADP
eistud-1099	38	19	improved	improve	VERB
eistud-1099	38	20	financial	financial	ADJ
eistud-1099	38	21	performance	performance	NOUN
eistud-1099	38	22	.	.	PUNCT
eistud-1099	39	1	nonfinancial	nonfinancial	ADJ
eistud-1099	39	2	indicators	indicator	NOUN
eistud-1099	39	3	are	be	AUX
eistud-1099	39	4	expected	expect	VERB
eistud-1099	39	5	to	to	PART
eistud-1099	39	6	record	record	VERB
eistud-1099	39	7	the	the	DET
eistud-1099	39	8	impact	impact	NOUN
eistud-1099	39	9	of	of	ADP
eistud-1099	39	10	these	these	DET
eistud-1099	39	11	actions	action	NOUN
eistud-1099	39	12	earlier	early	ADV
eistud-1099	39	13	,	,	PUNCT
eistud-1099	39	14	because	because	SCONJ
eistud-1099	39	15	they	they	PRON
eistud-1099	39	16	more	more	ADV
eistud-1099	39	17	directly	directly	ADV
eistud-1099	39	18	track	track	VERB
eistud-1099	39	19	the	the	DET
eistud-1099	39	20	impact	impact	NOUN
eistud-1099	39	21	of	of	ADP
eistud-1099	39	22	actions	action	NOUN
eistud-1099	39	23	taken	take	VERB
eistud-1099	39	24	(	(	PUNCT
eistud-1099	39	25	wiersma	wiersma	PROPN
eistud-1099	39	26	,	,	PUNCT
eistud-1099	39	27	2006	2006	NUM
eistud-1099	39	28	)	)	PUNCT
eistud-1099	39	29	according	accord	VERB
eistud-1099	39	30	to	to	ADP
eistud-1099	39	31	the	the	DET
eistud-1099	39	32	researcher	researcher	NOUN
eistud-1099	39	33	hogue	hogue	PROPN
eistud-1099	39	34	measurement	measurement	NOUN
eistud-1099	39	35	of	of	ADP
eistud-1099	39	36	nonfinancial	nonfinancial	ADJ
eistud-1099	39	37	indicators	indicator	NOUN
eistud-1099	39	38	includes	include	VERB
eistud-1099	39	39	three	three	NUM
eistud-1099	39	40	aspects	aspect	NOUN
eistud-1099	39	41	:	:	PUNCT
eistud-1099	39	42	(	(	PUNCT
eistud-1099	39	43	1	1	X
eistud-1099	39	44	)	)	PUNCT
eistud-1099	39	45	customer	customer	NOUN
eistud-1099	39	46	;	;	PUNCT
eistud-1099	39	47	(	(	PUNCT
eistud-1099	39	48	2	2	X
eistud-1099	39	49	)	)	PUNCT
eistud-1099	39	50	internal	internal	ADJ
eistud-1099	39	51	business	business	NOUN
eistud-1099	39	52	processes	process	NOUN
eistud-1099	39	53	;	;	PUNCT
eistud-1099	39	54	and	and	CCONJ
eistud-1099	39	55	(	(	PUNCT
eistud-1099	39	56	3	3	X
eistud-1099	39	57	)	)	PUNCT
eistud-1099	39	58	learning	learning	NOUN
eistud-1099	39	59	and	and	CCONJ
eistud-1099	39	60	growth	growth	NOUN
eistud-1099	39	61	.	.	PUNCT
eistud-1099	40	1	the	the	DET
eistud-1099	40	2	customer	customer	NOUN
eistud-1099	40	3	perspective	perspective	NOUN
eistud-1099	40	4	includes	include	VERB
eistud-1099	40	5	:	:	PUNCT
eistud-1099	40	6	market	market	NOUN
eistud-1099	40	7	share	share	NOUN
eistud-1099	40	8	;	;	PUNCT
eistud-1099	40	9	customer	customer	NOUN
eistud-1099	40	10	table	table	NOUN
eistud-1099	40	11	1	1	NUM
eistud-1099	40	12	.	.	PUNCT
eistud-1099	40	13	key	key	ADJ
eistud-1099	40	14	non	non	ADJ
eistud-1099	40	15	-	-	ADJ
eistud-1099	40	16	financial	financial	ADJ
eistud-1099	40	17	performance	performance	NOUN
eistud-1099	40	18	indicators	indicator	NOUN
eistud-1099	40	19	(	(	PUNCT
eistud-1099	40	20	designed	design	VERB
eistud-1099	40	21	by	by	ADP
eistud-1099	40	22	the	the	DET
eistud-1099	40	23	authors	author	NOUN
eistud-1099	40	24	)	)	PUNCT
eistud-1099	40	25	manufacturing	manufacturing	NOUN
eistud-1099	40	26	(	(	PUNCT
eistud-1099	40	27	fernandes	fernandes	PROPN
eistud-1099	40	28	et.al	et.al	PROPN
eistud-1099	40	29	.	.	PROPN
eistud-1099	40	30	,	,	PUNCT
eistud-1099	40	31	2006	2006	NUM
eistud-1099	40	32	)	)	PUNCT
eistud-1099	40	33	hotel	hotel	NOUN
eistud-1099	40	34	sector	sector	NOUN
eistud-1099	40	35	(	(	PUNCT
eistud-1099	40	36	philips	philip	NOUN
eistud-1099	40	37	,	,	PUNCT
eistud-1099	40	38	louvieris	louvieris	NOUN
eistud-1099	40	39	,	,	PUNCT
eistud-1099	40	40	2005	2005	NUM
eistud-1099	40	41	)	)	PUNCT
eistud-1099	40	42	family	family	NOUN
eistud-1099	40	43	companies	company	NOUN
eistud-1099	40	44	(	(	PUNCT
eistud-1099	40	45	craig	craig	PROPN
eistud-1099	40	46	,	,	PUNCT
eistud-1099	40	47	moores	moore	NOUN
eistud-1099	40	48	,	,	PUNCT
eistud-1099	40	49	2005	2005	NUM
eistud-1099	40	50	)	)	PUNCT
eistud-1099	40	51	.	.	PUNCT
eistud-1099	41	1	customer/	customer/	NUM
eistud-1099	41	2	customer	customer	NOUN
eistud-1099	41	3	related	relate	VERB
eistud-1099	41	4	%	%	NOUN
eistud-1099	41	5	of	of	ADP
eistud-1099	41	6	sales	sale	NOUN
eistud-1099	41	7	from	from	ADP
eistud-1099	41	8	new	new	ADJ
eistud-1099	41	9	products	product	NOUN
eistud-1099	41	10	on	on	ADP
eistud-1099	41	11	-	-	PUNCT
eistud-1099	41	12	time	time	NOUN
eistud-1099	41	13	delivery	delivery	NOUN
eistud-1099	41	14	share	share	NOUN
eistud-1099	41	15	of	of	ADP
eistud-1099	41	16	key	key	ADJ
eistud-1099	41	17	accounts	account	NOUN
eistud-1099	41	18	no	no	INTJ
eistud-1099	41	19	.	.	PUNCT
eistud-1099	42	1	of	of	ADP
eistud-1099	42	2	cooperative	cooperative	ADJ
eistud-1099	42	3	efforts	effort	NOUN
eistud-1099	42	4	guest	guest	NOUN
eistud-1099	42	5	surveys	survey	NOUN
eistud-1099	42	6	mystery	mystery	NOUN
eistud-1099	42	7	guest	guest	NOUN
eistud-1099	42	8	participation	participation	NOUN
eistud-1099	42	9	in	in	ADP
eistud-1099	42	10	grading	grade	VERB
eistud-1099	42	11	schemes	scheme	NOUN
eistud-1099	42	12	anecdotal	anecdotal	ADJ
eistud-1099	42	13	feedback	feedback	NOUN
eistud-1099	42	14	via	via	ADP
eistud-1099	42	15	staff	staff	NOUN
eistud-1099	42	16	customer	customer	NOUN
eistud-1099	42	17	satisfaction	satisfaction	NOUN
eistud-1099	42	18	levels	level	NOUN
eistud-1099	42	19	average	average	ADJ
eistud-1099	42	20	spend	spend	VERB
eistud-1099	42	21	customer	customer	NOUN
eistud-1099	42	22	satisfaction	satisfaction	NOUN
eistud-1099	42	23	levels	level	NOUN
eistud-1099	42	24	customer	customer	NOUN
eistud-1099	42	25	retention	retention	NOUN
eistud-1099	42	26	rate	rate	NOUN
eistud-1099	42	27	operational	operational	ADJ
eistud-1099	42	28	excellence	excellence	NOUN
eistud-1099	42	29	customer	customer	NOUN
eistud-1099	42	30	intimacy	intimacy	NOUN
eistud-1099	42	31	product	product	NOUN
eistud-1099	42	32	leadership	leadership	NOUN
eistud-1099	42	33	internal	internal	ADJ
eistud-1099	42	34	processes/	processes/	NUM
eistud-1099	42	35	internal	internal	ADJ
eistud-1099	42	36	business	business	NOUN
eistud-1099	42	37	cycle	cycle	NOUN
eistud-1099	42	38	time	time	NOUN
eistud-1099	42	39	efficiency	efficiency	NOUN
eistud-1099	42	40	actual	actual	ADJ
eistud-1099	42	41	launch	launch	NOUN
eistud-1099	42	42	vs.	vs.	ADP
eistud-1099	42	43	delay	delay	NOUN
eistud-1099	42	44	reduction	reduction	NOUN
eistud-1099	42	45	in	in	ADP
eistud-1099	42	46	w	w	PROPN
eistud-1099	42	47	/	/	SYM
eistud-1099	42	48	f	f	PROPN
eistud-1099	42	49	meeting	meet	VERB
eistud-1099	42	50	financial	financial	ADJ
eistud-1099	42	51	targets	target	NOUN
eistud-1099	42	52	internal	internal	ADJ
eistud-1099	42	53	auditing	auditing	NOUN
eistud-1099	42	54	completion	completion	NOUN
eistud-1099	42	55	of	of	ADP
eistud-1099	42	56	capital	capital	NOUN
eistud-1099	42	57	projects	project	NOUN
eistud-1099	42	58	staff	staff	NOUN
eistud-1099	42	59	satisfaction	satisfaction	NOUN
eistud-1099	42	60	surveys	survey	NOUN
eistud-1099	42	61	staff	staff	NOUN
eistud-1099	42	62	development	development	NOUN
eistud-1099	42	63	reviews	review	NOUN
eistud-1099	42	64	staff	staff	NOUN
eistud-1099	42	65	retention	retention	NOUN
eistud-1099	42	66	rate	rate	NOUN
eistud-1099	42	67	percentage	percentage	NOUN
eistud-1099	42	68	wages	wage	NOUN
eistud-1099	42	69	(	(	PUNCT
eistud-1099	42	70	%	%	INTJ
eistud-1099	42	71	)	)	PUNCT
eistud-1099	42	72	to	to	PART
eistud-1099	42	73	achieve	achieve	VERB
eistud-1099	42	74	turnover	turnover	NOUN
eistud-1099	42	75	staff	staff	NOUN
eistud-1099	42	76	incentive	incentive	NOUN
eistud-1099	42	77	schemes	scheme	NOUN
eistud-1099	42	78	(	(	PUNCT
eistud-1099	42	79	performance	performance	NOUN
eistud-1099	42	80	-	-	PUNCT
eistud-1099	42	81	related	relate	VERB
eistud-1099	42	82	pay	pay	NOUN
eistud-1099	42	83	)	)	PUNCT
eistud-1099	42	84	spurring	spur	VERB
eistud-1099	42	85	innovation	innovation	NOUN
eistud-1099	42	86	increasing	increase	VERB
eistud-1099	42	87	customer	customer	NOUN
eistud-1099	42	88	value	value	NOUN
eistud-1099	42	89	achieving	achieve	VERB
eistud-1099	42	90	operational	operational	ADJ
eistud-1099	42	91	excellence	excellence	NOUN
eistud-1099	42	92	promoting	promote	VERB
eistud-1099	42	93	corporate	corporate	ADJ
eistud-1099	42	94	citizenship	citizenship	NOUN
eistud-1099	42	95	learning	learning	NOUN
eistud-1099	42	96	and	and	CCONJ
eistud-1099	42	97	growth	growth	NOUN
eistud-1099	42	98	/	/	SYM
eistud-1099	42	99	innovation	innovation	NOUN
eistud-1099	42	100	/	/	PUNCT
eistud-1099	42	101	learning	learn	VERB
eistud-1099	42	102	time	time	NOUN
eistud-1099	42	103	to	to	ADP
eistud-1099	42	104	new	new	ADJ
eistud-1099	42	105	process	process	NOUN
eistud-1099	42	106	maturity	maturity	NOUN
eistud-1099	42	107	%	%	NOUN
eistud-1099	42	108	of	of	ADP
eistud-1099	42	109	product	product	NOUN
eistud-1099	42	110	representing	represent	VERB
eistud-1099	42	111	80	80	NUM
eistud-1099	42	112	%	%	NOUN
eistud-1099	42	113	sales	sale	NOUN
eistud-1099	42	114	compare	compare	VERB
eistud-1099	42	115	to	to	ADP
eistud-1099	42	116	competitors	competitor	NOUN
eistud-1099	42	117	number	number	NOUN
eistud-1099	42	118	of	of	ADP
eistud-1099	42	119	new	new	ADJ
eistud-1099	42	120	products	product	NOUN
eistud-1099	42	121	/	/	SYM
eistud-1099	42	122	services	service	NOUN
eistud-1099	42	123	process	process	NOUN
eistud-1099	42	124	improvement	improvement	NOUN
eistud-1099	42	125	initiatives	initiative	NOUN
eistud-1099	42	126	networking	network	VERB
eistud-1099	42	127	relationships	relationship	NOUN
eistud-1099	42	128	membership	membership	NOUN
eistud-1099	42	129	of	of	ADP
eistud-1099	42	130	trade	trade	NOUN
eistud-1099	42	131	/	/	SYM
eistud-1099	42	132	professional	professional	ADJ
eistud-1099	42	133	bodies	body	NOUN
eistud-1099	42	134	participation	participation	VERB
eistud-1099	42	135	in	in	ADP
eistud-1099	42	136	grading	grade	VERB
eistud-1099	42	137	schemes	scheme	NOUN
eistud-1099	42	138	courses	course	NOUN
eistud-1099	42	139	completed	complete	VERB
eistud-1099	42	140	by	by	ADP
eistud-1099	42	141	staff	staff	NOUN
eistud-1099	42	142	level	level	NOUN
eistud-1099	42	143	of	of	ADP
eistud-1099	42	144	multiskilling	multiskille	VERB
eistud-1099	42	145	productivity	productivity	NOUN
eistud-1099	42	146	employee	employee	NOUN
eistud-1099	42	147	capabilities	capability	NOUN
eistud-1099	42	148	and	and	CCONJ
eistud-1099	42	149	skills	skill	NOUN
eistud-1099	42	150	technology	technology	NOUN
eistud-1099	42	151	corporate	corporate	ADJ
eistud-1099	42	152	climate	climate	NOUN
eistud-1099	42	153	issn	issn	VERB
eistud-1099	42	154	1822–8402	1822–8402	NUM
eistud-1099	42	155	european	european	ADJ
eistud-1099	42	156	integration	integration	NOUN
eistud-1099	42	157	studies	study	NOUN
eistud-1099	42	158	.	.	PUNCT
eistud-1099	43	1	2011	2011	NUM
eistud-1099	43	2	.	.	PUNCT
eistud-1099	44	1	no	no	DET
eistud-1099	44	2	5	5	NUM
eistud-1099	44	3	215	215	NUM
eistud-1099	44	4	satisfaction	satisfaction	NOUN
eistud-1099	44	5	survey	survey	NOUN
eistud-1099	44	6	;	;	PUNCT
eistud-1099	44	7	on	on	ADP
eistud-1099	44	8	time	time	NOUN
eistud-1099	44	9	delivery	delivery	NOUN
eistud-1099	44	10	;	;	PUNCT
eistud-1099	44	11	customer	customer	NOUN
eistud-1099	44	12	response	response	NOUN
eistud-1099	44	13	time	time	NOUN
eistud-1099	44	14	and	and	CCONJ
eistud-1099	44	15	warranty	warranty	NOUN
eistud-1099	44	16	repair	repair	NOUN
eistud-1099	44	17	cost	cost	NOUN
eistud-1099	44	18	.	.	PUNCT
eistud-1099	45	1	the	the	DET
eistud-1099	45	2	second	second	ADJ
eistud-1099	45	3	aspect	aspect	NOUN
eistud-1099	45	4	“	"	PUNCT
eistud-1099	45	5	the	the	DET
eistud-1099	45	6	internal	internal	ADJ
eistud-1099	45	7	business	business	NOUN
eistud-1099	45	8	processes	process	NOUN
eistud-1099	45	9	”	"	PUNCT
eistud-1099	45	10	is	be	AUX
eistud-1099	45	11	characterized	characterize	VERB
eistud-1099	45	12	as	as	ADP
eistud-1099	45	13	a	a	DET
eistud-1099	45	14	material	material	NOUN
eistud-1099	45	15	and	and	CCONJ
eistud-1099	45	16	labour	labour	ADJ
eistud-1099	45	17	efficiency	efficiency	NOUN
eistud-1099	45	18	variance	variance	NOUN
eistud-1099	45	19	;	;	PUNCT
eistud-1099	45	20	process	process	NOUN
eistud-1099	45	21	improvement	improvement	NOUN
eistud-1099	45	22	and	and	CCONJ
eistud-1099	45	23	reengineering	reengineering	NOUN
eistud-1099	45	24	;	;	PUNCT
eistud-1099	45	25	new	new	ADJ
eistud-1099	45	26	product	product	NOUN
eistud-1099	45	27	introduction	introduction	NOUN
eistud-1099	45	28	;	;	PUNCT
eistud-1099	45	29	and	and	CCONJ
eistud-1099	45	30	long	long	ADJ
eistud-1099	45	31	-	-	PUNCT
eistud-1099	45	32	tern	tern	ADJ
eistud-1099	45	33	relations	relation	NOUN
eistud-1099	45	34	with	with	ADP
eistud-1099	45	35	suppliers	supplier	NOUN
eistud-1099	45	36	.	.	PUNCT
eistud-1099	46	1	the	the	DET
eistud-1099	46	2	last	last	ADJ
eistud-1099	46	3	“	"	PUNCT
eistud-1099	46	4	learning	learn	VERB
eistud-1099	46	5	and	and	CCONJ
eistud-1099	46	6	growth	growth	NOUN
eistud-1099	46	7	perspective	perspective	NOUN
eistud-1099	46	8	”	"	PUNCT
eistud-1099	46	9	includes	include	VERB
eistud-1099	46	10	:	:	PUNCT
eistud-1099	46	11	staff	staff	NOUN
eistud-1099	46	12	development	development	NOUN
eistud-1099	46	13	and	and	CCONJ
eistud-1099	46	14	training	training	NOUN
eistud-1099	46	15	;	;	PUNCT
eistud-1099	46	16	workplace	workplace	NOUN
eistud-1099	46	17	relations	relation	NOUN
eistud-1099	46	18	;	;	PUNCT
eistud-1099	46	19	employee	employee	NOUN
eistud-1099	46	20	satisfaction	satisfaction	NOUN
eistud-1099	46	21	;	;	PUNCT
eistud-1099	46	22	and	and	CCONJ
eistud-1099	46	23	employee	employee	NOUN
eistud-1099	46	24	health	health	NOUN
eistud-1099	46	25	and	and	CCONJ
eistud-1099	46	26	safety	safety	NOUN
eistud-1099	46	27	(	(	PUNCT
eistud-1099	46	28	hoque	hoque	NOUN
eistud-1099	46	29	,	,	PUNCT
eistud-1099	46	30	2005	2005	NUM
eistud-1099	46	31	)	)	PUNCT
eistud-1099	46	32	.	.	PUNCT
eistud-1099	47	1	in	in	ADP
eistud-1099	47	2	table	table	NOUN
eistud-1099	47	3	1	1	NUM
eistud-1099	47	4	there	there	PRON
eistud-1099	47	5	are	be	VERB
eistud-1099	47	6	summarized	summarize	VERB
eistud-1099	47	7	non	non	ADJ
eistud-1099	47	8	-	-	ADJ
eistud-1099	47	9	financial	financial	ADJ
eistud-1099	47	10	performance	performance	NOUN
eistud-1099	47	11	indicators	indicator	NOUN
eistud-1099	47	12	applying	apply	VERB
eistud-1099	47	13	bsc	bsc	PROPN
eistud-1099	47	14	in	in	ADP
eistud-1099	47	15	manufacturing	manufacturing	NOUN
eistud-1099	47	16	,	,	PUNCT
eistud-1099	47	17	hotel	hotel	NOUN
eistud-1099	47	18	industry	industry	NOUN
eistud-1099	47	19	and	and	CCONJ
eistud-1099	47	20	family	family	NOUN
eistud-1099	47	21	companies	company	NOUN
eistud-1099	47	22	.	.	PUNCT
eistud-1099	48	1	the	the	DET
eistud-1099	48	2	data	datum	NOUN
eistud-1099	48	3	in	in	ADP
eistud-1099	48	4	the	the	DET
eistud-1099	48	5	table	table	NOUN
eistud-1099	48	6	prove	prove	VERB
eistud-1099	48	7	that	that	SCONJ
eistud-1099	48	8	companies	company	NOUN
eistud-1099	48	9	use	use	VERB
eistud-1099	48	10	different	different	ADJ
eistud-1099	48	11	indicators	indicator	NOUN
eistud-1099	48	12	within	within	ADP
eistud-1099	48	13	bis	bis	PROPN
eistud-1099	48	14	.	.	PUNCT
eistud-1099	49	1	these	these	DET
eistud-1099	49	2	indicators	indicator	NOUN
eistud-1099	49	3	are	be	AUX
eistud-1099	49	4	grouped	group	VERB
eistud-1099	49	5	in	in	ADP
eistud-1099	49	6	three	three	NUM
eistud-1099	49	7	perspectives	perspective	NOUN
eistud-1099	49	8	using	use	VERB
eistud-1099	49	9	bis	bis	ADJ
eistud-1099	49	10	approach	approach	NOUN
eistud-1099	49	11	:	:	PUNCT
eistud-1099	49	12	customer	customer	NOUN
eistud-1099	49	13	-	-	PUNCT
eistud-1099	49	14	related	relate	VERB
eistud-1099	49	15	,	,	PUNCT
eistud-1099	49	16	internal	internal	ADJ
eistud-1099	49	17	business	business	NOUN
eistud-1099	49	18	processes	process	NOUN
eistud-1099	49	19	,	,	PUNCT
eistud-1099	49	20	learning	learning	NOUN
eistud-1099	49	21	and	and	CCONJ
eistud-1099	49	22	growth	growth	NOUN
eistud-1099	49	23	.	.	PUNCT
eistud-1099	50	1	kaplan	kaplan	PROPN
eistud-1099	50	2	and	and	CCONJ
eistud-1099	50	3	norton	norton	PROPN
eistud-1099	50	4	(	(	PUNCT
eistud-1099	50	5	harvard	harvard	PROPN
eistud-1099	50	6	business	business	PROPN
eistud-1099	50	7	review	review	PROPN
eistud-1099	50	8	,	,	PUNCT
eistud-1099	50	9	2008	2008	NUM
eistud-1099	50	10	)	)	PUNCT
eistud-1099	50	11	consider	consider	VERB
eistud-1099	50	12	that	that	SCONJ
eistud-1099	50	13	bsc	bsc	PROPN
eistud-1099	50	14	is	be	AUX
eistud-1099	50	15	not	not	PART
eistud-1099	50	16	a	a	DET
eistud-1099	50	17	pattern	pattern	NOUN
eistud-1099	50	18	to	to	PART
eistud-1099	50	19	be	be	AUX
eistud-1099	50	20	applied	apply	VERB
eistud-1099	50	21	to	to	ADP
eistud-1099	50	22	business	business	NOUN
eistud-1099	50	23	in	in	ADP
eistud-1099	50	24	general	general	ADJ
eistud-1099	50	25	or	or	CCONJ
eistud-1099	50	26	even	even	ADV
eistud-1099	50	27	within	within	ADP
eistud-1099	50	28	one	one	NUM
eistud-1099	50	29	industry	industry	NOUN
eistud-1099	50	30	.	.	PUNCT
eistud-1099	51	1	a	a	DET
eistud-1099	51	2	different	different	ADJ
eistud-1099	51	3	market	market	NOUN
eistud-1099	51	4	situation	situation	NOUN
eistud-1099	51	5	,	,	PUNCT
eistud-1099	51	6	various	various	ADJ
eistud-1099	51	7	product	product	NOUN
eistud-1099	51	8	strategies	strategy	NOUN
eistud-1099	51	9	and	and	CCONJ
eistud-1099	51	10	competition	competition	NOUN
eistud-1099	51	11	conditions	condition	NOUN
eistud-1099	51	12	require	require	VERB
eistud-1099	51	13	diverse	diverse	ADJ
eistud-1099	51	14	systems	system	NOUN
eistud-1099	51	15	of	of	ADP
eistud-1099	51	16	balanced	balanced	ADJ
eistud-1099	51	17	indicators	indicator	NOUN
eistud-1099	51	18	.	.	PUNCT
eistud-1099	52	1	in	in	ADP
eistud-1099	52	2	order	order	NOUN
eistud-1099	52	3	to	to	PART
eistud-1099	52	4	evaluate	evaluate	VERB
eistud-1099	52	5	companies	company	NOUN
eistud-1099	52	6	performance	performance	NOUN
eistud-1099	52	7	there	there	PRON
eistud-1099	52	8	are	be	AUX
eistud-1099	52	9	created	create	VERB
eistud-1099	52	10	adjusted	adjust	VERB
eistud-1099	52	11	bsc	bsc	NOUN
eistud-1099	52	12	complying	comply	VERB
eistud-1099	52	13	with	with	ADP
eistud-1099	52	14	the	the	DET
eistud-1099	52	15	mission	mission	NOUN
eistud-1099	52	16	,	,	PUNCT
eistud-1099	52	17	strategy	strategy	NOUN
eistud-1099	52	18	,	,	PUNCT
eistud-1099	52	19	technology	technology	NOUN
eistud-1099	52	20	and	and	CCONJ
eistud-1099	52	21	culture	culture	NOUN
eistud-1099	52	22	of	of	ADP
eistud-1099	52	23	a	a	DET
eistud-1099	52	24	specific	specific	ADJ
eistud-1099	52	25	company	company	NOUN
eistud-1099	52	26	.	.	PUNCT
eistud-1099	53	1	bsc	bsc	PROPN
eistud-1099	53	2	provides	provide	VERB
eistud-1099	53	3	managers	manager	NOUN
eistud-1099	53	4	information	information	NOUN
eistud-1099	53	5	from	from	ADP
eistud-1099	53	6	four	four	NUM
eistud-1099	53	7	various	various	ADJ
eistud-1099	53	8	perspectives	perspective	NOUN
eistud-1099	53	9	,	,	PUNCT
eistud-1099	53	10	reduces	reduce	VERB
eistud-1099	53	11	cluttering	clutter	VERB
eistud-1099	53	12	of	of	ADP
eistud-1099	53	13	information	information	NOUN
eistud-1099	53	14	by	by	ADP
eistud-1099	53	15	limiting	limit	VERB
eistud-1099	53	16	it	it	PRON
eistud-1099	53	17	to	to	ADP
eistud-1099	53	18	a	a	DET
eistud-1099	53	19	certain	certain	ADJ
eistud-1099	53	20	number	number	NOUN
eistud-1099	53	21	of	of	ADP
eistud-1099	53	22	applied	apply	VERB
eistud-1099	53	23	indicators	indicator	NOUN
eistud-1099	53	24	.	.	PUNCT
eistud-1099	54	1	craig	craig	PROPN
eistud-1099	54	2	and	and	CCONJ
eistud-1099	54	3	moores	moores	PROPN
eistud-1099	54	4	(	(	PUNCT
eistud-1099	54	5	craig	craig	PROPN
eistud-1099	54	6	,	,	PUNCT
eistud-1099	54	7	moores	moore	NOUN
eistud-1099	54	8	,	,	PUNCT
eistud-1099	54	9	2005	2005	NUM
eistud-1099	54	10	)	)	PUNCT
eistud-1099	54	11	describe	describe	VERB
eistud-1099	54	12	perspectives	perspective	NOUN
eistud-1099	54	13	using	use	VERB
eistud-1099	54	14	bsc	bsc	PROPN
eistud-1099	54	15	method	method	NOUN
eistud-1099	54	16	not	not	PART
eistud-1099	54	17	only	only	ADV
eistud-1099	54	18	for	for	ADP
eistud-1099	54	19	a	a	DET
eistud-1099	54	20	family	family	NOUN
eistud-1099	54	21	company	company	NOUN
eistud-1099	54	22	,	,	PUNCT
eistud-1099	54	23	but	but	CCONJ
eistud-1099	54	24	also	also	ADV
eistud-1099	54	25	for	for	ADP
eistud-1099	54	26	a	a	DET
eistud-1099	54	27	family	family	NOUN
eistud-1099	54	28	as	as	ADP
eistud-1099	54	29	primary	primary	ADJ
eistud-1099	54	30	social	social	ADJ
eistud-1099	54	31	group	group	NOUN
eistud-1099	54	32	.	.	PUNCT
eistud-1099	55	1	there	there	PRON
eistud-1099	55	2	have	have	AUX
eistud-1099	55	3	been	be	AUX
eistud-1099	55	4	named	name	VERB
eistud-1099	55	5	the	the	DET
eistud-1099	55	6	main	main	ADJ
eistud-1099	55	7	customer	customer	NOUN
eistud-1099	55	8	-	-	PUNCT
eistud-1099	55	9	related	relate	VERB
eistud-1099	55	10	indicators	indicator	NOUN
eistud-1099	55	11	:	:	PUNCT
eistud-1099	55	12	awareness	awareness	NOUN
eistud-1099	55	13	of	of	ADP
eistud-1099	55	14	the	the	DET
eistud-1099	55	15	family	family	NOUN
eistud-1099	55	16	name	name	NOUN
eistud-1099	55	17	,	,	PUNCT
eistud-1099	55	18	use	use	NOUN
eistud-1099	55	19	of	of	ADP
eistud-1099	55	20	family	family	NOUN
eistud-1099	55	21	in	in	ADP
eistud-1099	55	22	marketing	marketing	NOUN
eistud-1099	55	23	initiatives	initiative	NOUN
eistud-1099	55	24	,	,	PUNCT
eistud-1099	55	25	quality	quality	NOUN
eistud-1099	55	26	that	that	PRON
eistud-1099	55	27	reflects	reflect	VERB
eistud-1099	55	28	family	family	NOUN
eistud-1099	55	29	brand	brand	NOUN
eistud-1099	55	30	.	.	PUNCT
eistud-1099	56	1	there	there	PRON
eistud-1099	56	2	have	have	AUX
eistud-1099	56	3	been	be	AUX
eistud-1099	56	4	named	name	VERB
eistud-1099	56	5	the	the	DET
eistud-1099	56	6	following	follow	VERB
eistud-1099	56	7	internal	internal	ADJ
eistud-1099	56	8	processes	process	NOUN
eistud-1099	56	9	:	:	PUNCT
eistud-1099	56	10	investment	investment	NOUN
eistud-1099	56	11	in	in	ADP
eistud-1099	56	12	technology	technology	NOUN
eistud-1099	56	13	that	that	PRON
eistud-1099	56	14	will	will	AUX
eistud-1099	56	15	benefit	benefit	VERB
eistud-1099	56	16	future	future	ADJ
eistud-1099	56	17	generations	generation	NOUN
eistud-1099	56	18	,	,	PUNCT
eistud-1099	56	19	professional	professional	ADJ
eistud-1099	56	20	work	work	NOUN
eistud-1099	56	21	practices	practice	NOUN
eistud-1099	56	22	that	that	PRON
eistud-1099	56	23	will	will	AUX
eistud-1099	56	24	attract	attract	VERB
eistud-1099	56	25	best	good	ADJ
eistud-1099	56	26	family	family	NOUN
eistud-1099	56	27	and	and	CCONJ
eistud-1099	56	28	non	non	ADJ
eistud-1099	56	29	-	-	ADJ
eistud-1099	56	30	family	family	ADJ
eistud-1099	56	31	employees	employee	NOUN
eistud-1099	56	32	,	,	PUNCT
eistud-1099	56	33	philanthropic	philanthropic	NOUN
eistud-1099	56	34	activities	activity	NOUN
eistud-1099	56	35	.	.	PUNCT
eistud-1099	57	1	the	the	DET
eistud-1099	57	2	last	last	ADJ
eistud-1099	57	3	group	group	NOUN
eistud-1099	57	4	of	of	ADP
eistud-1099	57	5	indicators	indicator	NOUN
eistud-1099	57	6	related	relate	VERB
eistud-1099	57	7	to	to	ADP
eistud-1099	57	8	learning	learning	NOUN
eistud-1099	57	9	and	and	CCONJ
eistud-1099	57	10	growth	growth	NOUN
eistud-1099	57	11	includes	include	VERB
eistud-1099	57	12	:	:	PUNCT
eistud-1099	57	13	creating	create	VERB
eistud-1099	57	14	career	career	NOUN
eistud-1099	57	15	paths	path	NOUN
eistud-1099	57	16	for	for	ADP
eistud-1099	57	17	family	family	NOUN
eistud-1099	57	18	members	member	NOUN
eistud-1099	57	19	,	,	PUNCT
eistud-1099	57	20	making	make	VERB
eistud-1099	57	21	involvement	involvement	NOUN
eistud-1099	57	22	in	in	ADP
eistud-1099	57	23	the	the	DET
eistud-1099	57	24	business	business	NOUN
eistud-1099	57	25	a	a	DET
eistud-1099	57	26	privilege	privilege	NOUN
eistud-1099	57	27	,	,	PUNCT
eistud-1099	57	28	encouraging	encourage	VERB
eistud-1099	57	29	and	and	CCONJ
eistud-1099	57	30	providing	provide	VERB
eistud-1099	57	31	seed	seed	NOUN
eistud-1099	57	32	funding	funding	NOUN
eistud-1099	57	33	for	for	ADP
eistud-1099	57	34	new	new	ADJ
eistud-1099	57	35	ventures	venture	NOUN
eistud-1099	57	36	presented	present	VERB
eistud-1099	57	37	by	by	ADP
eistud-1099	57	38	family	family	NOUN
eistud-1099	57	39	members	member	NOUN
eistud-1099	57	40	.	.	PUNCT
eistud-1099	58	1	within	within	ADP
eistud-1099	58	2	the	the	DET
eistud-1099	58	3	framework	framework	NOUN
eistud-1099	58	4	of	of	ADP
eistud-1099	58	5	bsc	bsc	PROPN
eistud-1099	58	6	method	method	PROPN
eistud-1099	58	7	non	non	ADJ
eistud-1099	58	8	-	-	ADJ
eistud-1099	58	9	financial	financial	ADJ
eistud-1099	58	10	indicators	indicator	NOUN
eistud-1099	58	11	have	have	VERB
eistud-1099	58	12	specific	specific	ADJ
eistud-1099	58	13	measurements	measurement	NOUN
eistud-1099	58	14	or	or	CCONJ
eistud-1099	58	15	aims	aim	VERB
eistud-1099	58	16	to	to	PART
eistud-1099	58	17	be	be	AUX
eistud-1099	58	18	achieved	achieve	VERB
eistud-1099	58	19	which	which	PRON
eistud-1099	58	20	are	be	AUX
eistud-1099	58	21	compared	compare	VERB
eistud-1099	58	22	by	by	ADP
eistud-1099	58	23	the	the	DET
eistud-1099	58	24	authors	author	NOUN
eistud-1099	58	25	to	to	ADP
eistud-1099	58	26	the	the	DET
eistud-1099	58	27	actual	actual	ADJ
eistud-1099	58	28	measurements	measurement	NOUN
eistud-1099	58	29	of	of	ADP
eistud-1099	58	30	these	these	DET
eistud-1099	58	31	indicators	indicator	NOUN
eistud-1099	58	32	(	(	PUNCT
eistud-1099	58	33	for	for	ADP
eistud-1099	58	34	example	example	NOUN
eistud-1099	58	35	,	,	PUNCT
eistud-1099	58	36	cardinaels	cardinael	NOUN
eistud-1099	58	37	,	,	PUNCT
eistud-1099	58	38	van	van	PROPN
eistud-1099	58	39	veen	veen	PROPN
eistud-1099	58	40	-	-	PUNCT
eistud-1099	58	41	dirks	dirk	NOUN
eistud-1099	58	42	,	,	PUNCT
eistud-1099	58	43	2010	2010	NUM
eistud-1099	58	44	;	;	PUNCT
eistud-1099	58	45	coram	coram	PROPN
eistud-1099	58	46	et.al	et.al	PROPN
eistud-1099	58	47	.	.	PROPN
eistud-1099	58	48	,	,	PUNCT
eistud-1099	58	49	2011	2011	NUM
eistud-1099	58	50	)	)	PUNCT
eistud-1099	58	51	.	.	PUNCT
eistud-1099	59	1	table	table	NOUN
eistud-1099	59	2	2	2	NUM
eistud-1099	59	3	provides	provide	VERB
eistud-1099	59	4	comparison	comparison	NOUN
eistud-1099	59	5	of	of	ADP
eistud-1099	59	6	non	non	ADJ
eistud-1099	59	7	-	-	ADJ
eistud-1099	59	8	financial	financial	ADJ
eistud-1099	59	9	performance	performance	NOUN
eistud-1099	59	10	indicators	indicator	NOUN
eistud-1099	59	11	,	,	PUNCT
eistud-1099	59	12	which	which	PRON
eistud-1099	59	13	are	be	AUX
eistud-1099	59	14	divided	divide	VERB
eistud-1099	59	15	into	into	ADP
eistud-1099	59	16	three	three	NUM
eistud-1099	59	17	groups	group	NOUN
eistud-1099	59	18	(	(	PUNCT
eistud-1099	59	19	customer	customer	NOUN
eistud-1099	59	20	-	-	PUNCT
eistud-1099	59	21	related	relate	VERB
eistud-1099	59	22	,	,	PUNCT
eistud-1099	59	23	internal	internal	ADJ
eistud-1099	59	24	business	business	NOUN
eistud-1099	59	25	processes	process	NOUN
eistud-1099	59	26	,	,	PUNCT
eistud-1099	59	27	learning	learning	NOUN
eistud-1099	59	28	and	and	CCONJ
eistud-1099	59	29	growth	growth	NOUN
eistud-1099	59	30	)	)	PUNCT
eistud-1099	59	31	.	.	PUNCT
eistud-1099	60	1	among	among	ADP
eistud-1099	60	2	non	non	ADJ
eistud-1099	60	3	-	-	ADJ
eistud-1099	60	4	the	the	DET
eistud-1099	60	5	financial	financial	ADJ
eistud-1099	60	6	performance	performance	NOUN
eistud-1099	60	7	indicators	indicator	NOUN
eistud-1099	60	8	described	describe	VERB
eistud-1099	60	9	by	by	ADP
eistud-1099	60	10	the	the	DET
eistud-1099	60	11	authors	author	NOUN
eistud-1099	60	12	there	there	PRON
eistud-1099	60	13	shall	shall	AUX
eistud-1099	60	14	be	be	AUX
eistud-1099	60	15	marked	mark	VERB
eistud-1099	60	16	common	common	ADJ
eistud-1099	60	17	or	or	CCONJ
eistud-1099	60	18	identical	identical	ADJ
eistud-1099	60	19	indicators	indicator	NOUN
eistud-1099	60	20	,	,	PUNCT
eistud-1099	60	21	for	for	ADP
eistud-1099	60	22	example	example	NOUN
eistud-1099	60	23	,	,	PUNCT
eistud-1099	60	24	customers	customer	NOUN
eistud-1099	60	25	’	'	PUNCT
eistud-1099	60	26	satisfaction	satisfaction	NOUN
eistud-1099	60	27	,	,	PUNCT
eistud-1099	60	28	and	and	CCONJ
eistud-1099	60	29	slightly	slightly	ADV
eistud-1099	60	30	different	different	ADJ
eistud-1099	60	31	indicators	indicator	NOUN
eistud-1099	60	32	,	,	PUNCT
eistud-1099	60	33	for	for	ADP
eistud-1099	60	34	example	example	NOUN
eistud-1099	60	35	,	,	PUNCT
eistud-1099	60	36	hours	hour	NOUN
eistud-1099	60	37	of	of	ADP
eistud-1099	60	38	employee	employee	NOUN
eistud-1099	60	39	training/	training/	NUM
eistud-1099	60	40	sales	sale	NOUN
eistud-1099	60	41	training	training	NOUN
eistud-1099	60	42	per	per	ADP
eistud-1099	60	43	employee	employee	NOUN
eistud-1099	60	44	as	as	ADV
eistud-1099	60	45	well	well	ADV
eistud-1099	60	46	as	as	ADP
eistud-1099	60	47	different	different	ADJ
eistud-1099	60	48	indicators	indicator	NOUN
eistud-1099	60	49	.	.	PUNCT
eistud-1099	61	1	non	non	ADJ
eistud-1099	61	2	-	-	ADJ
eistud-1099	61	3	financial	financial	ADJ
eistud-1099	61	4	indicators	indicator	NOUN
eistud-1099	61	5	refer	refer	VERB
eistud-1099	61	6	to	to	ADP
eistud-1099	61	7	the	the	DET
eistud-1099	61	8	following	follow	VERB
eistud-1099	61	9	business	business	NOUN
eistud-1099	61	10	functions	function	NOUN
eistud-1099	61	11	:	:	PUNCT
eistud-1099	61	12	manufacturing	manufacturing	NOUN
eistud-1099	61	13	(	(	PUNCT
eistud-1099	61	14	product	product	NOUN
eistud-1099	61	15	quality	quality	NOUN
eistud-1099	61	16	,	,	PUNCT
eistud-1099	61	17	relations	relation	NOUN
eistud-1099	61	18	with	with	ADP
eistud-1099	61	19	suppliers	supplier	NOUN
eistud-1099	61	20	,	,	PUNCT
eistud-1099	61	21	delivery	delivery	NOUN
eistud-1099	61	22	and	and	CCONJ
eistud-1099	61	23	services	service	NOUN
eistud-1099	61	24	)	)	PUNCT
eistud-1099	61	25	,	,	PUNCT
eistud-1099	61	26	sales	sale	NOUN
eistud-1099	61	27	and	and	CCONJ
eistud-1099	61	28	marketing	marketing	NOUN
eistud-1099	61	29	,	,	PUNCT
eistud-1099	61	30	human	human	ADJ
eistud-1099	61	31	resources	resource	NOUN
eistud-1099	61	32	,	,	PUNCT
eistud-1099	61	33	research	research	NOUN
eistud-1099	61	34	and	and	CCONJ
eistud-1099	61	35	development	development	NOUN
eistud-1099	61	36	,	,	PUNCT
eistud-1099	61	37	environment	environment	NOUN
eistud-1099	61	38	(	(	PUNCT
eistud-1099	61	39	workplace	workplace	NOUN
eistud-1099	61	40	environment	environment	NOUN
eistud-1099	61	41	and	and	CCONJ
eistud-1099	61	42	surrounding	surround	VERB
eistud-1099	61	43	environment	environment	NOUN
eistud-1099	61	44	)	)	PUNCT
eistud-1099	61	45	(	(	PUNCT
eistud-1099	61	46	shaw	shaw	PROPN
eistud-1099	61	47	,	,	PUNCT
eistud-1099	61	48	1999	1999	NUM
eistud-1099	61	49	)	)	PUNCT
eistud-1099	61	50	.	.	PUNCT
eistud-1099	62	1	non	non	ADJ
eistud-1099	62	2	-	-	ADJ
eistud-1099	62	3	financial	financial	ADJ
eistud-1099	62	4	performance	performance	NOUN
eistud-1099	62	5	indicators	indicator	NOUN
eistud-1099	62	6	are	be	AUX
eistud-1099	62	7	not	not	PART
eistud-1099	62	8	divided	divide	VERB
eistud-1099	62	9	into	into	ADP
eistud-1099	62	10	three	three	NUM
eistud-1099	62	11	perspectives	perspective	NOUN
eistud-1099	62	12	of	of	ADP
eistud-1099	62	13	bsc	bsc	PROPN
eistud-1099	62	14	as	as	SCONJ
eistud-1099	62	15	it	it	PRON
eistud-1099	62	16	is	be	AUX
eistud-1099	62	17	shown	show	VERB
eistud-1099	62	18	in	in	ADP
eistud-1099	62	19	tables	table	NOUN
eistud-1099	62	20	1	1	NUM
eistud-1099	62	21	and	and	CCONJ
eistud-1099	62	22	2	2	NUM
eistud-1099	62	23	.	.	X
eistud-1099	63	1	in	in	ADP
eistud-1099	63	2	its	its	PRON
eistud-1099	63	3	turn	turn	NOUN
eistud-1099	63	4	,	,	PUNCT
eistud-1099	63	5	table	table	NOUN
eistud-1099	63	6	3	3	NUM
eistud-1099	63	7	displays	display	VERB
eistud-1099	63	8	non	non	ADJ
eistud-1099	63	9	-	-	ADJ
eistud-1099	63	10	financial	financial	ADJ
eistud-1099	63	11	performance	performance	NOUN
eistud-1099	63	12	indicators	indicator	NOUN
eistud-1099	63	13	not	not	PART
eistud-1099	63	14	distinguishing	distinguish	VERB
eistud-1099	63	15	customer	customer	NOUN
eistud-1099	63	16	-	-	PUNCT
eistud-1099	63	17	related	relate	VERB
eistud-1099	63	18	,	,	PUNCT
eistud-1099	63	19	internal	internal	ADJ
eistud-1099	63	20	business	business	NOUN
eistud-1099	63	21	processes	process	NOUN
eistud-1099	63	22	and	and	CCONJ
eistud-1099	63	23	learning	learning	NOUN
eistud-1099	63	24	and	and	CCONJ
eistud-1099	63	25	growth	growth	NOUN
eistud-1099	63	26	indicators	indicator	NOUN
eistud-1099	63	27	.	.	PUNCT
eistud-1099	64	1	table	table	NOUN
eistud-1099	64	2	2	2	NUM
eistud-1099	64	3	.	.	PUNCT
eistud-1099	64	4	non	non	ADJ
eistud-1099	64	5	-	-	ADJ
eistud-1099	64	6	financial	financial	ADJ
eistud-1099	64	7	performance	performance	NOUN
eistud-1099	64	8	indicators	indicator	NOUN
eistud-1099	64	9	2	2	NUM
eistud-1099	64	10	(	(	PUNCT
eistud-1099	64	11	designed	design	VERB
eistud-1099	64	12	by	by	ADP
eistud-1099	64	13	the	the	DET
eistud-1099	64	14	authors	author	NOUN
eistud-1099	64	15	)	)	PUNCT
eistud-1099	64	16	(	(	PUNCT
eistud-1099	64	17	cardinaels	cardinael	NOUN
eistud-1099	64	18	,	,	PUNCT
eistud-1099	64	19	van	van	PROPN
eistud-1099	64	20	veen	veen	PROPN
eistud-1099	64	21	-	-	PUNCT
eistud-1099	64	22	dirks	dirk	NOUN
eistud-1099	64	23	,	,	PUNCT
eistud-1099	64	24	2010	2010	NUM
eistud-1099	64	25	)	)	PUNCT
eistud-1099	64	26	(	(	PUNCT
eistud-1099	64	27	coram	coram	PROPN
eistud-1099	64	28	et.al	et.al	PROPN
eistud-1099	64	29	.	.	PUNCT
eistud-1099	64	30	,2011	,2011	PUNCT
eistud-1099	64	31	)	)	PUNCT
eistud-1099	64	32	.	.	PUNCT
eistud-1099	65	1	customer	customer	NOUN
eistud-1099	65	2	-	-	PUNCT
eistud-1099	65	3	related	relate	VERB
eistud-1099	65	4	customer	customer	NOUN
eistud-1099	65	5	satisfaction	satisfaction	NOUN
eistud-1099	65	6	rating	rating	NOUN
eistud-1099	65	7	repeat	repeat	NOUN
eistud-1099	65	8	sales	sale	NOUN
eistud-1099	65	9	sales	sale	NOUN
eistud-1099	65	10	per	per	ADP
eistud-1099	65	11	square	square	ADJ
eistud-1099	65	12	foot	foot	NOUN
eistud-1099	65	13	of	of	ADP
eistud-1099	65	14	retail	retail	ADJ
eistud-1099	65	15	space	space	NOUN
eistud-1099	65	16	new	new	ADJ
eistud-1099	65	17	items	item	NOUN
eistud-1099	65	18	first	first	ADV
eistud-1099	65	19	to	to	ADP
eistud-1099	65	20	market	market	NOUN
eistud-1099	65	21	returns	return	NOUN
eistud-1099	65	22	by	by	ADP
eistud-1099	65	23	customers	customer	NOUN
eistud-1099	65	24	(	(	PUNCT
eistud-1099	65	25	%	%	NOUN
eistud-1099	65	26	of	of	ADP
eistud-1099	65	27	sales	sale	NOUN
eistud-1099	65	28	)	)	PUNCT
eistud-1099	65	29	internal	internal	ADJ
eistud-1099	65	30	business	business	NOUN
eistud-1099	65	31	processes	process	NOUN
eistud-1099	65	32	returns	return	NOUN
eistud-1099	65	33	to	to	ADP
eistud-1099	65	34	suppliers	supplier	NOUN
eistud-1099	65	35	(	(	PUNCT
eistud-1099	65	36	%	%	INTJ
eistud-1099	65	37	)	)	PUNCT
eistud-1099	65	38	average	average	ADJ
eistud-1099	65	39	markdowns	markdown	NOUN
eistud-1099	65	40	(	(	PUNCT
eistud-1099	65	41	%	%	INTJ
eistud-1099	65	42	)	)	PUNCT
eistud-1099	65	43	orders	order	NOUN
eistud-1099	65	44	filled	fill	VERB
eistud-1099	65	45	within	within	ADP
eistud-1099	65	46	one	one	NUM
eistud-1099	65	47	week	week	NOUN
eistud-1099	65	48	stock	stock	NOUN
eistud-1099	65	49	-	-	PUNCT
eistud-1099	65	50	outs	out	NOUN
eistud-1099	65	51	sales	sale	NOUN
eistud-1099	65	52	from	from	ADP
eistud-1099	65	53	trailblazer	trailblazer	PROPN
eistud-1099	65	54	’s	’s	PART
eistud-1099	65	55	brand	brand	NOUN
eistud-1099	65	56	learning	learning	NOUN
eistud-1099	65	57	and	and	CCONJ
eistud-1099	65	58	growth	growth	NOUN
eistud-1099	65	59	suggestions	suggestion	NOUN
eistud-1099	65	60	per	per	ADP
eistud-1099	65	61	employee	employee	NOUN
eistud-1099	65	62	hours	hour	NOUN
eistud-1099	65	63	of	of	ADP
eistud-1099	65	64	sales	sale	NOUN
eistud-1099	65	65	training	training	NOUN
eistud-1099	65	66	per	per	ADP
eistud-1099	65	67	employee	employee	NOUN
eistud-1099	65	68	hours	hour	NOUN
eistud-1099	65	69	of	of	ADP
eistud-1099	65	70	employee	employee	NOUN
eistud-1099	65	71	training	training	NOUN
eistud-1099	65	72	per	per	ADP
eistud-1099	65	73	employee	employee	NOUN
eistud-1099	65	74	retail	retail	ADJ
eistud-1099	65	75	experience	experience	NOUN
eistud-1099	65	76	of	of	ADP
eistud-1099	65	77	sales	sale	NOUN
eistud-1099	65	78	managers	manager	NOUN
eistud-1099	65	79	average	average	ADJ
eistud-1099	65	80	tenure	tenure	NOUN
eistud-1099	65	81	of	of	ADP
eistud-1099	65	82	sales	sale	NOUN
eistud-1099	65	83	personnel	personnel	NOUN
eistud-1099	65	84	(	(	PUNCT
eistud-1099	65	85	years	year	NOUN
eistud-1099	65	86	)	)	PUNCT
eistud-1099	65	87	employee	employee	NOUN
eistud-1099	65	88	satisfaction	satisfaction	NOUN
eistud-1099	65	89	(	(	PUNCT
eistud-1099	65	90	%	%	INTJ
eistud-1099	65	91	)	)	PUNCT
eistud-1099	65	92	non	non	ADJ
eistud-1099	65	93	-	-	ADJ
eistud-1099	65	94	financial	financial	ADJ
eistud-1099	65	95	performance	performance	NOUN
eistud-1099	65	96	indicators	indicator	NOUN
eistud-1099	65	97	have	have	VERB
eistud-1099	65	98	a	a	DET
eistud-1099	65	99	long	long	ADJ
eistud-1099	65	100	-	-	PUNCT
eistud-1099	65	101	term	term	NOUN
eistud-1099	65	102	aim	aim	NOUN
eistud-1099	65	103	emphasizing	emphasize	VERB
eistud-1099	65	104	the	the	DET
eistud-1099	65	105	role	role	NOUN
eistud-1099	65	106	of	of	ADP
eistud-1099	65	107	increasing	increase	VERB
eistud-1099	65	108	customer	customer	NOUN
eistud-1099	65	109	loyalty	loyalty	NOUN
eistud-1099	65	110	,	,	PUNCT
eistud-1099	65	111	attraction	attraction	NOUN
eistud-1099	65	112	of	of	ADP
eistud-1099	65	113	new	new	ADJ
eistud-1099	65	114	customers	customer	NOUN
eistud-1099	65	115	,	,	PUNCT
eistud-1099	65	116	improvement	improvement	NOUN
eistud-1099	65	117	of	of	ADP
eistud-1099	65	118	perceived	perceive	VERB
eistud-1099	65	119	company	company	NOUN
eistud-1099	65	120	image	image	NOUN
eistud-1099	65	121	and	and	CCONJ
eistud-1099	65	122	reputation	reputation	NOUN
eistud-1099	65	123	(	(	PUNCT
eistud-1099	65	124	chen	chen	PROPN
eistud-1099	65	125	et.al	et.al	PROPN
eistud-1099	65	126	.	.	PUNCT
eistud-1099	65	127	,2009	,2009	PUNCT
eistud-1099	65	128	)	)	PUNCT
eistud-1099	65	129	.	.	PUNCT
eistud-1099	66	1	non	non	ADJ
eistud-1099	66	2	-	-	ADJ
eistud-1099	66	3	financial	financial	ADJ
eistud-1099	66	4	performance	performance	NOUN
eistud-1099	66	5	has	have	VERB
eistud-1099	66	6	no	no	DET
eistud-1099	66	7	significant	significant	ADJ
eistud-1099	66	8	value	value	NOUN
eistud-1099	66	9	for	for	ADP
eistud-1099	66	10	company	company	NOUN
eistud-1099	66	11	managers	manager	NOUN
eistud-1099	66	12	;	;	PUNCT
eistud-1099	66	13	however	however	ADV
eistud-1099	66	14	,	,	PUNCT
eistud-1099	66	15	it	it	PRON
eistud-1099	66	16	can	can	AUX
eistud-1099	66	17	be	be	AUX
eistud-1099	66	18	used	use	VERB
eistud-1099	66	19	as	as	ADP
eistud-1099	66	20	a	a	DET
eistud-1099	66	21	determining	determine	VERB
eistud-1099	66	22	financial	financial	ADJ
eistud-1099	66	23	performance	performance	NOUN
eistud-1099	66	24	indicator	indicator	NOUN
eistud-1099	66	25	and	and	CCONJ
eistud-1099	66	26	especially	especially	ADV
eistud-1099	66	27	as	as	ADP
eistud-1099	66	28	a	a	DET
eistud-1099	66	29	future	future	ADJ
eistud-1099	66	30	financial	financial	ADJ
eistud-1099	66	31	performance	performance	NOUN
eistud-1099	66	32	indicator	indicator	NOUN
eistud-1099	66	33	,	,	PUNCT
eistud-1099	66	34	which	which	PRON
eistud-1099	66	35	is	be	AUX
eistud-1099	66	36	not	not	PART
eistud-1099	66	37	reflected	reflect	VERB
eistud-1099	66	38	in	in	ADP
eistud-1099	66	39	the	the	DET
eistud-1099	66	40	current	current	ADJ
eistud-1099	66	41	accounting	accounting	NOUN
eistud-1099	66	42	indicators	indicator	NOUN
eistud-1099	66	43	(	(	PUNCT
eistud-1099	66	44	prieto	prieto	NOUN
eistud-1099	66	45	,	,	PUNCT
eistud-1099	66	46	revila	revila	PROPN
eistud-1099	66	47	,	,	PUNCT
eistud-1099	66	48	2006	2006	NUM
eistud-1099	66	49	)	)	PUNCT
eistud-1099	66	50	.	.	PUNCT
eistud-1099	67	1	clients	client	NOUN
eistud-1099	67	2	’	'	PUNCT
eistud-1099	67	3	satisfaction	satisfaction	NOUN
eistud-1099	67	4	can	can	AUX
eistud-1099	67	5	be	be	AUX
eistud-1099	67	6	described	describe	VERB
eistud-1099	67	7	as	as	ADP
eistud-1099	67	8	an	an	DET
eistud-1099	67	9	increasing	increase	VERB
eistud-1099	67	10	clients	client	NOUN
eistud-1099	67	11	’	'	PUNCT
eistud-1099	67	12	wish	wish	VERB
eistud-1099	67	13	to	to	PART
eistud-1099	67	14	purchase	purchase	VERB
eistud-1099	67	15	new	new	ADJ
eistud-1099	67	16	items	item	NOUN
eistud-1099	67	17	or	or	CCONJ
eistud-1099	67	18	repurchase	repurchase	VERB
eistud-1099	67	19	.	.	PUNCT
eistud-1099	68	1	satisfied	satisfied	ADJ
eistud-1099	68	2	clients	client	NOUN
eistud-1099	68	3	buy	buy	VERB
eistud-1099	68	4	more	more	ADV
eistud-1099	68	5	frequently	frequently	ADV
eistud-1099	68	6	and	and	CCONJ
eistud-1099	68	7	in	in	ADP
eistud-1099	68	8	larger	large	ADJ
eistud-1099	68	9	quantities	quantity	NOUN
eistud-1099	68	10	as	as	ADV
eistud-1099	68	11	well	well	ADV
eistud-1099	68	12	as	as	ADP
eistud-1099	68	13	purchase	purchase	VERB
eistud-1099	68	14	other	other	ADJ
eistud-1099	68	15	goods	good	NOUN
eistud-1099	68	16	and	and	CCONJ
eistud-1099	68	17	use	use	VERB
eistud-1099	68	18	other	other	ADJ
eistud-1099	68	19	services	service	NOUN
eistud-1099	68	20	offered	offer	VERB
eistud-1099	68	21	by	by	ADP
eistud-1099	68	22	the	the	DET
eistud-1099	68	23	company	company	NOUN
eistud-1099	68	24	.	.	PUNCT
eistud-1099	69	1	besides	besides	ADV
eistud-1099	69	2	,	,	PUNCT
eistud-1099	69	3	consistently	consistently	ADV
eistud-1099	69	4	offering	offer	VERB
eistud-1099	69	5	goods	good	NOUN
eistud-1099	69	6	and	and	CCONJ
eistud-1099	69	7	services	service	NOUN
eistud-1099	69	8	,	,	PUNCT
eistud-1099	69	9	which	which	PRON
eistud-1099	69	10	satisfy	satisfy	VERB
eistud-1099	69	11	clients	client	NOUN
eistud-1099	69	12	,	,	PUNCT
eistud-1099	69	13	company	company	NOUN
eistud-1099	69	14	’s	’s	PART
eistud-1099	69	15	financial	financial	ADJ
eistud-1099	69	16	performance	performance	NOUN
eistud-1099	69	17	improves	improve	VERB
eistud-1099	69	18	as	as	SCONJ
eistud-1099	69	19	failure	failure	NOUN
eistud-1099	69	20	-	-	PUNCT
eistud-1099	69	21	related	relate	VERB
eistud-1099	69	22	costs	cost	NOUN
eistud-1099	69	23	reduce	reduce	VERB
eistud-1099	69	24	.	.	PUNCT
eistud-1099	70	1	the	the	DET
eistud-1099	70	2	more	more	ADJ
eistud-1099	70	3	clients	client	NOUN
eistud-1099	70	4	,	,	PUNCT
eistud-1099	70	5	the	the	DET
eistud-1099	70	6	higher	high	ADJ
eistud-1099	70	7	profit	profit	NOUN
eistud-1099	70	8	a	a	DET
eistud-1099	70	9	company	company	NOUN
eistud-1099	70	10	gains	gain	NOUN
eistud-1099	70	11	.	.	PUNCT
eistud-1099	71	1	(	(	PUNCT
eistud-1099	71	2	prieto	prieto	NOUN
eistud-1099	71	3	,	,	PUNCT
eistud-1099	71	4	revila	revila	PROPN
eistud-1099	71	5	,	,	PUNCT
eistud-1099	71	6	2006	2006	NUM
eistud-1099	71	7	;	;	PUNCT
eistud-1099	71	8	abdelmaksoud	abdelmaksoud	PROPN
eistud-1099	71	9	et.al	et.al	PROPN
eistud-1099	71	10	.	.	PROPN
eistud-1099	71	11	,	,	PUNCT
eistud-1099	71	12	2005	2005	NUM
eistud-1099	71	13	)	)	PUNCT
eistud-1099	71	14	(	(	PUNCT
eistud-1099	71	15	see	see	VERB
eistud-1099	71	16	table	table	NOUN
eistud-1099	71	17	3	3	NUM
eistud-1099	71	18	)	)	PUNCT
eistud-1099	71	19	.	.	PUNCT
eistud-1099	72	1	table	table	NOUN
eistud-1099	72	2	3	3	NUM
eistud-1099	72	3	.	.	PUNCT
eistud-1099	73	1	non	non	ADJ
eistud-1099	73	2	-	-	ADJ
eistud-1099	73	3	financial	financial	ADJ
eistud-1099	73	4	performance	performance	NOUN
eistud-1099	73	5	indicators	indicator	NOUN
eistud-1099	73	6	3	3	NUM
eistud-1099	73	7	(	(	PUNCT
eistud-1099	73	8	designed	design	VERB
eistud-1099	73	9	by	by	ADP
eistud-1099	73	10	the	the	DET
eistud-1099	73	11	authors	author	NOUN
eistud-1099	73	12	)	)	PUNCT
eistud-1099	73	13	(	(	PUNCT
eistud-1099	73	14	chen	chen	PROPN
eistud-1099	73	15	et.al	et.al	PROPN
eistud-1099	73	16	.	.	PROPN
eistud-1099	73	17	,	,	PUNCT
eistud-1099	73	18	2009	2009	NUM
eistud-1099	73	19	)	)	PUNCT
eistud-1099	73	20	.	.	PUNCT
eistud-1099	74	1	(	(	PUNCT
eistud-1099	74	2	prieto	prieto	NOUN
eistud-1099	74	3	,	,	PUNCT
eistud-1099	74	4	revila	revila	PROPN
eistud-1099	74	5	,	,	PUNCT
eistud-1099	74	6	2006	2006	NUM
eistud-1099	74	7	)	)	PUNCT
eistud-1099	74	8	(	(	PUNCT
eistud-1099	74	9	abdel	abdel	PROPN
eistud-1099	74	10	-	-	PUNCT
eistud-1099	74	11	maksoud	maksoud	PROPN
eistud-1099	74	12	et.al	et.al	PROPN
eistud-1099	74	13	,	,	PUNCT
eistud-1099	74	14	2005	2005	NUM
eistud-1099	74	15	)	)	PUNCT
eistud-1099	74	16	•	•	ADP
eistud-1099	74	17	customer	customer	NOUN
eistud-1099	74	18	loyalty	loyalty	NOUN
eistud-1099	74	19	•	•	ADP
eistud-1099	74	20	attracting	attract	VERB
eistud-1099	74	21	new	new	ADJ
eistud-1099	74	22	customers	customer	NOUN
eistud-1099	74	23	•	•	ADV
eistud-1099	74	24	competitive	competitive	ADJ
eistud-1099	74	25	advantage	advantage	NOUN
eistud-1099	74	26	•	•	NOUN
eistud-1099	74	27	reputation	reputation	NOUN
eistud-1099	74	28	•	•	ADP
eistud-1099	74	29	perceived	perceive	VERB
eistud-1099	74	30	image	image	NOUN
eistud-1099	74	31	•	•	NOUN
eistud-1099	74	32	customers	customer	NOUN
eistud-1099	74	33	’	'	PUNCT
eistud-1099	74	34	satisfaction	satisfaction	NOUN
eistud-1099	74	35	•	•	NOUN
eistud-1099	74	36	growth	growth	NOUN
eistud-1099	74	37	of	of	ADP
eistud-1099	74	38	number	number	NOUN
eistud-1099	74	39	of	of	ADP
eistud-1099	74	40	customers	customer	NOUN
eistud-1099	74	41	•	•	DET
eistud-1099	74	42	quality	quality	NOUN
eistud-1099	74	43	in	in	ADP
eistud-1099	74	44	products	product	NOUN
eistud-1099	74	45	and	and	CCONJ
eistud-1099	74	46	services	service	NOUN
eistud-1099	74	47	•	•	NOUN
eistud-1099	74	48	employee	employee	NOUN
eistud-1099	74	49	satisfaction	satisfaction	NOUN
eistud-1099	74	50	•	•	ADP
eistud-1099	74	51	organizational	organizational	ADJ
eistud-1099	74	52	reputation	reputation	NOUN
eistud-1099	74	53	•	•	ADP
eistud-1099	74	54	customers	customer	NOUN
eistud-1099	74	55	’	'	PUNCT
eistud-1099	74	56	satisfaction	satisfaction	NOUN
eistud-1099	74	57	•	•	NOUN
eistud-1099	74	58	on	on	ADP
eistud-1099	74	59	-	-	PUNCT
eistud-1099	74	60	time	time	NOUN
eistud-1099	74	61	delivery	delivery	NOUN
eistud-1099	74	62	•	•	NOUN
eistud-1099	74	63	efficiency	efficiency	NOUN
eistud-1099	74	64	and	and	CCONJ
eistud-1099	74	65	utilisation	utilisation	NOUN
eistud-1099	74	66	•	•	NOUN
eistud-1099	74	67	product	product	NOUN
eistud-1099	74	68	quality	quality	NOUN
eistud-1099	74	69	•	•	NOUN
eistud-1099	74	70	employee	employee	NOUN
eistud-1099	74	71	morale	morale	NOUN
eistud-1099	74	72	(	(	PUNCT
eistud-1099	74	73	staff	staff	NOUN
eistud-1099	74	74	turnover	turnover	NOUN
eistud-1099	74	75	,	,	PUNCT
eistud-1099	74	76	lateness	lateness	NOUN
eistud-1099	74	77	,	,	PUNCT
eistud-1099	74	78	absenteeism	absenteeism	NOUN
eistud-1099	74	79	)	)	PUNCT
eistud-1099	74	80	issn	issn	VERB
eistud-1099	74	81	1822–8402	1822–8402	NUM
eistud-1099	74	82	european	european	ADJ
eistud-1099	74	83	integration	integration	NOUN
eistud-1099	74	84	studies	study	NOUN
eistud-1099	74	85	.	.	PUNCT
eistud-1099	75	1	2011	2011	NUM
eistud-1099	75	2	.	.	PUNCT
eistud-1099	76	1	no	no	DET
eistud-1099	76	2	5	5	NUM
eistud-1099	76	3	216	216	NUM
eistud-1099	76	4	clients	client	NOUN
eistud-1099	76	5	’	'	PUNCT
eistud-1099	76	6	loyalty	loyalty	NOUN
eistud-1099	76	7	can	can	AUX
eistud-1099	76	8	be	be	AUX
eistud-1099	76	9	described	describe	VERB
eistud-1099	76	10	as	as	ADP
eistud-1099	76	11	clients	client	NOUN
eistud-1099	76	12	’	'	PUNCT
eistud-1099	76	13	trust	trust	NOUN
eistud-1099	76	14	to	to	ADP
eistud-1099	76	15	a	a	DET
eistud-1099	76	16	certain	certain	ADJ
eistud-1099	76	17	company	company	NOUN
eistud-1099	76	18	,	,	PUNCT
eistud-1099	76	19	product	product	NOUN
eistud-1099	76	20	or	or	CCONJ
eistud-1099	76	21	service	service	NOUN
eistud-1099	76	22	.	.	PUNCT
eistud-1099	77	1	under	under	ADP
eistud-1099	77	2	contemporary	contemporary	ADJ
eistud-1099	77	3	competitive	competitive	ADJ
eistud-1099	77	4	conditions	condition	NOUN
eistud-1099	77	5	companies	company	NOUN
eistud-1099	77	6	have	have	VERB
eistud-1099	77	7	to	to	PART
eistud-1099	77	8	solve	solve	VERB
eistud-1099	77	9	an	an	DET
eistud-1099	77	10	ongoing	ongoing	ADJ
eistud-1099	77	11	problem	problem	NOUN
eistud-1099	77	12	:	:	PUNCT
eistud-1099	77	13	how	how	SCONJ
eistud-1099	77	14	to	to	PART
eistud-1099	77	15	keep	keep	VERB
eistud-1099	77	16	and	and	CCONJ
eistud-1099	77	17	strengthen	strengthen	VERB
eistud-1099	77	18	their	their	PRON
eistud-1099	77	19	position	position	NOUN
eistud-1099	77	20	in	in	ADP
eistud-1099	77	21	the	the	DET
eistud-1099	77	22	market	market	NOUN
eistud-1099	77	23	and	and	CCONJ
eistud-1099	77	24	at	at	ADP
eistud-1099	77	25	the	the	DET
eistud-1099	77	26	same	same	ADJ
eistud-1099	77	27	time	time	NOUN
eistud-1099	77	28	maintain	maintain	VERB
eistud-1099	77	29	efficiency	efficiency	NOUN
eistud-1099	77	30	.	.	PUNCT
eistud-1099	78	1	clients	client	NOUN
eistud-1099	78	2	’	'	PUNCT
eistud-1099	78	3	loyalty	loyalty	NOUN
eistud-1099	78	4	can	can	AUX
eistud-1099	78	5	be	be	AUX
eistud-1099	78	6	described	describe	VERB
eistud-1099	78	7	as	as	ADP
eistud-1099	78	8	one	one	NUM
eistud-1099	78	9	of	of	ADP
eistud-1099	78	10	the	the	DET
eistud-1099	78	11	key	key	ADJ
eistud-1099	78	12	factors	factor	NOUN
eistud-1099	78	13	for	for	ADP
eistud-1099	78	14	success	success	NOUN
eistud-1099	78	15	in	in	ADP
eistud-1099	78	16	business	business	NOUN
eistud-1099	78	17	.	.	PUNCT
eistud-1099	79	1	employees	employee	NOUN
eistud-1099	79	2	’	’	PART
eistud-1099	79	3	satisfaction	satisfaction	NOUN
eistud-1099	79	4	or	or	CCONJ
eistud-1099	79	5	morale	morale	NOUN
eistud-1099	79	6	is	be	AUX
eistud-1099	79	7	reflected	reflect	VERB
eistud-1099	79	8	in	in	ADP
eistud-1099	79	9	company	company	NOUN
eistud-1099	79	10	’s	’s	PART
eistud-1099	79	11	income	income	NOUN
eistud-1099	79	12	,	,	PUNCT
eistud-1099	79	13	labor	labor	NOUN
eistud-1099	79	14	efficiency	efficiency	NOUN
eistud-1099	79	15	and	and	CCONJ
eistud-1099	79	16	productivity	productivity	NOUN
eistud-1099	79	17	improve	improve	NOUN
eistud-1099	79	18	(	(	PUNCT
eistud-1099	79	19	prieto	prieto	NOUN
eistud-1099	79	20	,	,	PUNCT
eistud-1099	79	21	revila	revila	PROPN
eistud-1099	79	22	,	,	PUNCT
eistud-1099	79	23	2006	2006	NUM
eistud-1099	79	24	;	;	PUNCT
eistud-1099	79	25	abdel	abdel	PROPN
eistud-1099	79	26	-	-	PUNCT
eistud-1099	79	27	maksoud	maksoud	PROPN
eistud-1099	79	28	et.al	et.al	PROPN
eistud-1099	79	29	,	,	PUNCT
eistud-1099	79	30	2005	2005	NUM
eistud-1099	79	31	)	)	PUNCT
eistud-1099	79	32	.	.	PUNCT
eistud-1099	80	1	a	a	DET
eistud-1099	80	2	company	company	NOUN
eistud-1099	80	3	having	have	VERB
eistud-1099	80	4	good	good	ADJ
eistud-1099	80	5	reputation	reputation	NOUN
eistud-1099	80	6	needs	need	VERB
eistud-1099	80	7	lower	low	ADJ
eistud-1099	80	8	costs	cost	NOUN
eistud-1099	80	9	to	to	PART
eistud-1099	80	10	attract	attract	VERB
eistud-1099	80	11	new	new	ADJ
eistud-1099	80	12	customers	customer	NOUN
eistud-1099	80	13	or	or	CCONJ
eistud-1099	80	14	employees	employee	NOUN
eistud-1099	80	15	.	.	PUNCT
eistud-1099	81	1	good	good	ADJ
eistud-1099	81	2	reputation	reputation	NOUN
eistud-1099	81	3	can	can	AUX
eistud-1099	81	4	also	also	ADV
eistud-1099	81	5	help	help	VERB
eistud-1099	81	6	introduce	introduce	VERB
eistud-1099	81	7	new	new	ADJ
eistud-1099	81	8	goods	good	NOUN
eistud-1099	81	9	and	and	CCONJ
eistud-1099	81	10	services	service	NOUN
eistud-1099	81	11	by	by	ADP
eistud-1099	81	12	reducing	reduce	VERB
eistud-1099	81	13	customer	customer	NOUN
eistud-1099	81	14	trial	trial	NOUN
eistud-1099	81	15	risk	risk	NOUN
eistud-1099	81	16	.	.	PUNCT
eistud-1099	82	1	reputation	reputation	NOUN
eistud-1099	82	2	can	can	AUX
eistud-1099	82	3	also	also	ADV
eistud-1099	82	4	benefit	benefit	VERB
eistud-1099	82	5	by	by	ADP
eistud-1099	82	6	establishing	establish	VERB
eistud-1099	82	7	and	and	CCONJ
eistud-1099	82	8	maintaining	maintain	VERB
eistud-1099	82	9	relations	relation	NOUN
eistud-1099	82	10	with	with	ADP
eistud-1099	82	11	key	key	ADJ
eistud-1099	82	12	suppliers	supplier	NOUN
eistud-1099	82	13	,	,	PUNCT
eistud-1099	82	14	distributors	distributor	NOUN
eistud-1099	82	15	and	and	CCONJ
eistud-1099	82	16	potential	potential	ADJ
eistud-1099	82	17	partners	partner	NOUN
eistud-1099	82	18	(	(	PUNCT
eistud-1099	82	19	prieto	prieto	NOUN
eistud-1099	82	20	,	,	PUNCT
eistud-1099	82	21	revila	revila	PROPN
eistud-1099	82	22	,	,	PUNCT
eistud-1099	82	23	2006	2006	NUM
eistud-1099	82	24	)	)	PUNCT
eistud-1099	82	25	.	.	PUNCT
eistud-1099	83	1	summarizing	summarize	VERB
eistud-1099	83	2	this	this	DET
eistud-1099	83	3	part	part	NOUN
eistud-1099	83	4	of	of	ADP
eistud-1099	83	5	the	the	DET
eistud-1099	83	6	article	article	NOUN
eistud-1099	83	7	it	it	PRON
eistud-1099	83	8	can	can	AUX
eistud-1099	83	9	be	be	AUX
eistud-1099	83	10	concluded	conclude	VERB
eistud-1099	83	11	that	that	SCONJ
eistud-1099	83	12	all	all	DET
eistud-1099	83	13	authors	author	NOUN
eistud-1099	83	14	consider	consider	VERB
eistud-1099	83	15	non	non	ADJ
eistud-1099	83	16	-	-	ADJ
eistud-1099	83	17	financial	financial	ADJ
eistud-1099	83	18	indicators	indicator	NOUN
eistud-1099	83	19	systems	system	NOUN
eistud-1099	83	20	as	as	ADP
eistud-1099	83	21	a	a	DET
eistud-1099	83	22	component	component	NOUN
eistud-1099	83	23	of	of	ADP
eistud-1099	83	24	bis	bis	PROPN
eistud-1099	83	25	;	;	PUNCT
eistud-1099	83	26	however	however	ADV
eistud-1099	83	27	,	,	PUNCT
eistud-1099	83	28	each	each	DET
eistud-1099	83	29	author	author	NOUN
eistud-1099	83	30	has	have	VERB
eistud-1099	83	31	his	his	PRON
eistud-1099	83	32	own	own	ADJ
eistud-1099	83	33	perception	perception	NOUN
eistud-1099	83	34	of	of	ADP
eistud-1099	83	35	the	the	DET
eistud-1099	83	36	non	non	ADJ
eistud-1099	83	37	-	-	ADJ
eistud-1099	83	38	financial	financial	ADJ
eistud-1099	83	39	indicators	indicator	NOUN
eistud-1099	83	40	system	system	NOUN
eistud-1099	83	41	.	.	PUNCT
eistud-1099	84	1	non	non	ADJ
eistud-1099	84	2	-	-	ADJ
eistud-1099	84	3	financial	financial	ADJ
eistud-1099	84	4	indicators	indicator	NOUN
eistud-1099	84	5	as	as	ADP
eistud-1099	84	6	an	an	DET
eistud-1099	84	7	essential	essential	ADJ
eistud-1099	84	8	part	part	NOUN
eistud-1099	84	9	of	of	ADP
eistud-1099	84	10	intellectual	intellectual	ADJ
eistud-1099	84	11	capital	capital	NOUN
eistud-1099	84	12	non	non	ADJ
eistud-1099	84	13	-	-	ADJ
eistud-1099	84	14	financial	financial	ADJ
eistud-1099	84	15	indicators	indicator	NOUN
eistud-1099	84	16	mentioned	mention	VERB
eistud-1099	84	17	above	above	ADV
eistud-1099	84	18	,	,	PUNCT
eistud-1099	84	19	which	which	PRON
eistud-1099	84	20	measure	measure	VERB
eistud-1099	84	21	the	the	DET
eistud-1099	84	22	results	result	NOUN
eistud-1099	84	23	of	of	ADP
eistud-1099	84	24	a	a	DET
eistud-1099	84	25	certain	certain	ADJ
eistud-1099	84	26	kind	kind	NOUN
eistud-1099	84	27	of	of	ADP
eistud-1099	84	28	business	business	NOUN
eistud-1099	84	29	activity	activity	NOUN
eistud-1099	84	30	,	,	PUNCT
eistud-1099	84	31	are	be	AUX
eistud-1099	84	32	invisible	invisible	ADJ
eistud-1099	84	33	resources	resource	NOUN
eistud-1099	84	34	contributing	contribute	VERB
eistud-1099	84	35	to	to	ADP
eistud-1099	84	36	the	the	DET
eistud-1099	84	37	company	company	NOUN
eistud-1099	84	38	value	value	NOUN
eistud-1099	84	39	.	.	PUNCT
eistud-1099	85	1	in	in	ADP
eistud-1099	85	2	economic	economic	ADJ
eistud-1099	85	3	literature	literature	NOUN
eistud-1099	85	4	such	such	ADJ
eistud-1099	85	5	invisible	invisible	ADJ
eistud-1099	85	6	resources	resource	NOUN
eistud-1099	85	7	are	be	AUX
eistud-1099	85	8	called	call	VERB
eistud-1099	85	9	“	"	PUNCT
eistud-1099	85	10	intangible	intangible	ADJ
eistud-1099	85	11	assets	asset	NOUN
eistud-1099	85	12	”	"	PUNCT
eistud-1099	85	13	,	,	PUNCT
eistud-1099	85	14	but	but	CCONJ
eistud-1099	85	15	in	in	ADP
eistud-1099	85	16	scientific	scientific	ADJ
eistud-1099	85	17	literature	literature	NOUN
eistud-1099	85	18	–	–	PUNCT
eistud-1099	85	19	“	"	PUNCT
eistud-1099	85	20	intellectual	intellectual	ADJ
eistud-1099	85	21	capital	capital	NOUN
eistud-1099	85	22	”	"	PUNCT
eistud-1099	85	23	.	.	PUNCT
eistud-1099	86	1	the	the	DET
eistud-1099	86	2	authors	author	NOUN
eistud-1099	86	3	of	of	ADP
eistud-1099	86	4	the	the	DET
eistud-1099	86	5	paper	paper	NOUN
eistud-1099	86	6	pay	pay	VERB
eistud-1099	86	7	attention	attention	NOUN
eistud-1099	86	8	to	to	ADP
eistud-1099	86	9	the	the	DET
eistud-1099	86	10	existing	exist	VERB
eistud-1099	86	11	problems	problem	NOUN
eistud-1099	86	12	of	of	ADP
eistud-1099	86	13	the	the	DET
eistud-1099	86	14	measuring	measure	VERB
eistud-1099	86	15	non	non	ADJ
eistud-1099	86	16	-	-	ADJ
eistud-1099	86	17	financial	financial	ADJ
eistud-1099	86	18	indicators	indicator	NOUN
eistud-1099	86	19	;	;	PUNCT
eistud-1099	86	20	the	the	DET
eistud-1099	86	21	reason	reason	NOUN
eistud-1099	86	22	for	for	ADP
eistud-1099	86	23	which	which	PRON
eistud-1099	86	24	,	,	PUNCT
eistud-1099	86	25	in	in	ADP
eistud-1099	86	26	most	most	ADJ
eistud-1099	86	27	cases	case	NOUN
eistud-1099	86	28	,	,	PUNCT
eistud-1099	86	29	is	be	AUX
eistud-1099	86	30	the	the	DET
eistud-1099	86	31	impossibility	impossibility	NOUN
eistud-1099	86	32	to	to	PART
eistud-1099	86	33	apply	apply	VERB
eistud-1099	86	34	quantitative	quantitative	ADJ
eistud-1099	86	35	methods	method	NOUN
eistud-1099	86	36	to	to	PART
eistud-1099	86	37	measure	measure	VERB
eistud-1099	86	38	intellectual	intellectual	ADJ
eistud-1099	86	39	capital	capital	NOUN
eistud-1099	86	40	.	.	PUNCT
eistud-1099	87	1	classification	classification	NOUN
eistud-1099	87	2	of	of	ADP
eistud-1099	87	3	non	non	ADJ
eistud-1099	87	4	-	-	ADJ
eistud-1099	87	5	financial	financial	ADJ
eistud-1099	87	6	indicators	indicator	NOUN
eistud-1099	87	7	lies	lie	VERB
eistud-1099	87	8	on	on	ADP
eistud-1099	87	9	the	the	DET
eistud-1099	87	10	basis	basis	NOUN
eistud-1099	87	11	of	of	ADP
eistud-1099	87	12	the	the	DET
eistud-1099	87	13	model	model	NOUN
eistud-1099	87	14	of	of	ADP
eistud-1099	87	15	its	its	PRON
eistud-1099	87	16	measurement	measurement	NOUN
eistud-1099	87	17	(	(	PUNCT
eistud-1099	87	18	kuzmina	kuzmina	PROPN
eistud-1099	87	19	,	,	PUNCT
eistud-1099	87	20	2008	2008	NUM
eistud-1099	87	21	)	)	PUNCT
eistud-1099	87	22	.	.	PUNCT
eistud-1099	88	1	every	every	DET
eistud-1099	88	2	measurement	measurement	NOUN
eistud-1099	88	3	model	model	NOUN
eistud-1099	88	4	is	be	AUX
eistud-1099	88	5	based	base	VERB
eistud-1099	88	6	on	on	ADP
eistud-1099	88	7	certain	certain	ADJ
eistud-1099	88	8	combinations	combination	NOUN
eistud-1099	88	9	of	of	ADP
eistud-1099	88	10	indicators	indicator	NOUN
eistud-1099	88	11	,	,	PUNCT
eistud-1099	88	12	and	and	CCONJ
eistud-1099	88	13	therefore	therefore	ADV
eistud-1099	88	14	is	be	AUX
eistud-1099	88	15	unique	unique	ADJ
eistud-1099	88	16	.	.	PUNCT
eistud-1099	89	1	scorecard	scorecard	NOUN
eistud-1099	89	2	method	method	NOUN
eistud-1099	89	3	developing	develop	VERB
eistud-1099	89	4	by	by	ADP
eistud-1099	89	5	kaplan	kaplan	PROPN
eistud-1099	89	6	and	and	CCONJ
eistud-1099	89	7	norton	norton	PROPN
eistud-1099	89	8	is	be	AUX
eistud-1099	89	9	one	one	NUM
eistud-1099	89	10	of	of	ADP
eistud-1099	89	11	them	they	PRON
eistud-1099	89	12	.	.	PUNCT
eistud-1099	90	1	according	accord	VERB
eistud-1099	90	2	to	to	ADP
eistud-1099	90	3	kaplan	kaplan	PROPN
eistud-1099	90	4	and	and	CCONJ
eistud-1099	90	5	norton	norton	PROPN
eistud-1099	90	6	(	(	PUNCT
eistud-1099	90	7	harvard	harvard	PROPN
eistud-1099	90	8	business	business	PROPN
eistud-1099	90	9	review	review	PROPN
eistud-1099	90	10	,	,	PUNCT
eistud-1099	90	11	2008	2008	NUM
eistud-1099	90	12	)	)	PUNCT
eistud-1099	91	1	bsc	bsc	PROPN
eistud-1099	91	2	has	have	VERB
eistud-1099	91	3	4	4	NUM
eistud-1099	91	4	perspectives	perspective	NOUN
eistud-1099	91	5	:	:	PUNCT
eistud-1099	91	6	financial	financial	ADJ
eistud-1099	91	7	perspective	perspective	NOUN
eistud-1099	91	8	,	,	PUNCT
eistud-1099	91	9	client	client	NOUN
eistud-1099	91	10	perspective	perspective	NOUN
eistud-1099	91	11	,	,	PUNCT
eistud-1099	91	12	internal	internal	ADJ
eistud-1099	91	13	business	business	NOUN
eistud-1099	91	14	processes	process	NOUN
eistud-1099	91	15	perspective	perspective	NOUN
eistud-1099	91	16	and	and	CCONJ
eistud-1099	91	17	innovation	innovation	NOUN
eistud-1099	91	18	and	and	CCONJ
eistud-1099	91	19	learning	learn	VERB
eistud-1099	91	20	perspective	perspective	NOUN
eistud-1099	91	21	.	.	PUNCT
eistud-1099	92	1	bsc	bsc	PROPN
eistud-1099	92	2	is	be	AUX
eistud-1099	92	3	strategy	strategy	NOUN
eistud-1099	92	4	and	and	CCONJ
eistud-1099	92	5	vision	vision	NOUN
eistud-1099	92	6	oriented	orient	VERB
eistud-1099	92	7	,	,	PUNCT
eistud-1099	92	8	not	not	PART
eistud-1099	92	9	control	control	NOUN
eistud-1099	92	10	oriented	orient	VERB
eistud-1099	92	11	.	.	PUNCT
eistud-1099	93	1	it	it	PRON
eistud-1099	93	2	puts	put	VERB
eistud-1099	93	3	forward	forward	ADP
eistud-1099	93	4	aims	aim	NOUN
eistud-1099	93	5	,	,	PUNCT
eistud-1099	93	6	but	but	CCONJ
eistud-1099	93	7	assumes	assume	VERB
eistud-1099	93	8	that	that	SCONJ
eistud-1099	93	9	staff	staff	NOUN
eistud-1099	93	10	will	will	AUX
eistud-1099	93	11	adapt	adapt	VERB
eistud-1099	93	12	its	its	PRON
eistud-1099	93	13	behavior	behavior	NOUN
eistud-1099	93	14	and	and	CCONJ
eistud-1099	93	15	take	take	VERB
eistud-1099	93	16	actions	action	NOUN
eistud-1099	93	17	to	to	PART
eistud-1099	93	18	reach	reach	VERB
eistud-1099	93	19	them	they	PRON
eistud-1099	93	20	.	.	PUNCT
eistud-1099	94	1	indicators	indicator	NOUN
eistud-1099	94	2	are	be	AUX
eistud-1099	94	3	introduced	introduce	VERB
eistud-1099	94	4	to	to	PART
eistud-1099	94	5	guide	guide	VERB
eistud-1099	94	6	staff	staff	NOUN
eistud-1099	94	7	to	to	ADP
eistud-1099	94	8	a	a	DET
eistud-1099	94	9	common	common	ADJ
eistud-1099	94	10	vision	vision	NOUN
eistud-1099	94	11	.	.	PUNCT
eistud-1099	95	1	further	further	ADJ
eistud-1099	95	2	development	development	NOUN
eistud-1099	95	3	of	of	ADP
eistud-1099	95	4	bsc	bsc	PROPN
eistud-1099	95	5	methodology	methodology	NOUN
eistud-1099	95	6	is	be	AUX
eistud-1099	95	7	characterized	characterize	VERB
eistud-1099	95	8	by	by	ADP
eistud-1099	95	9	bis	bi	NOUN
eistud-1099	95	10	as	as	ADP
eistud-1099	95	11	a	a	DET
eistud-1099	95	12	basis	basis	NOUN
eistud-1099	95	13	for	for	ADP
eistud-1099	95	14	a	a	DET
eistud-1099	95	15	new	new	ADJ
eistud-1099	95	16	system	system	NOUN
eistud-1099	95	17	of	of	ADP
eistud-1099	95	18	strategic	strategic	ADJ
eistud-1099	95	19	management	management	NOUN
eistud-1099	95	20	.	.	PUNCT
eistud-1099	96	1	kaplan	kaplan	PROPN
eistud-1099	96	2	and	and	CCONJ
eistud-1099	96	3	norton	norton	PROPN
eistud-1099	96	4	have	have	AUX
eistud-1099	96	5	developed	develop	VERB
eistud-1099	96	6	a	a	DET
eistud-1099	96	7	map	map	NOUN
eistud-1099	96	8	of	of	ADP
eistud-1099	96	9	strategies	strategy	NOUN
eistud-1099	96	10	which	which	PRON
eistud-1099	96	11	let	let	VERB
eistud-1099	96	12	establish	establish	VERB
eistud-1099	96	13	cause	cause	VERB
eistud-1099	96	14	-	-	PUNCT
eistud-1099	96	15	effect	effect	NOUN
eistud-1099	96	16	links	link	NOUN
eistud-1099	96	17	between	between	ADP
eistud-1099	96	18	long	long	ADJ
eistud-1099	96	19	-	-	PUNCT
eistud-1099	96	20	term	term	NOUN
eistud-1099	96	21	aims	aim	NOUN
eistud-1099	96	22	(	(	PUNCT
eistud-1099	96	23	strategic	strategic	ADJ
eistud-1099	96	24	management	management	NOUN
eistud-1099	96	25	)	)	PUNCT
eistud-1099	96	26	and	and	CCONJ
eistud-1099	96	27	performance	performance	NOUN
eistud-1099	96	28	indicators	indicator	NOUN
eistud-1099	96	29	(	(	PUNCT
eistud-1099	96	30	shortterm	shortterm	PROPN
eistud-1099	96	31	activities	activity	NOUN
eistud-1099	96	32	)	)	PUNCT
eistud-1099	96	33	(	(	PUNCT
eistud-1099	96	34	духонин	духонин	PROPN
eistud-1099	96	35	е.ю	е.ю	PROPN
eistud-1099	96	36	.	.	PROPN
eistud-1099	96	37	и	и	PROPN
eistud-1099	96	38	др	др	PROPN
eistud-1099	96	39	.	.	PROPN
eistud-1099	96	40	,	,	PUNCT
eistud-1099	96	41	2005	2005	NUM
eistud-1099	96	42	)	)	PUNCT
eistud-1099	96	43	.	.	PUNCT
eistud-1099	97	1	analyzing	analyze	VERB
eistud-1099	97	2	further	far	ADV
eistud-1099	97	3	the	the	DET
eistud-1099	97	4	opinions	opinion	NOUN
eistud-1099	97	5	of	of	ADP
eistud-1099	97	6	researchers	researcher	NOUN
eistud-1099	97	7	about	about	ADP
eistud-1099	97	8	the	the	DET
eistud-1099	97	9	nature	nature	NOUN
eistud-1099	97	10	of	of	ADP
eistud-1099	97	11	intellectual	intellectual	ADJ
eistud-1099	97	12	capital	capital	NOUN
eistud-1099	97	13	it	it	PRON
eistud-1099	97	14	can	can	AUX
eistud-1099	97	15	be	be	AUX
eistud-1099	97	16	concluded	conclude	VERB
eistud-1099	97	17	that	that	SCONJ
eistud-1099	97	18	in	in	ADP
eistud-1099	97	19	each	each	DET
eistud-1099	97	20	case	case	NOUN
eistud-1099	97	21	the	the	DET
eistud-1099	97	22	definition	definition	NOUN
eistud-1099	97	23	of	of	ADP
eistud-1099	97	24	intellectual	intellectual	ADJ
eistud-1099	97	25	capital	capital	NOUN
eistud-1099	97	26	included	include	VERB
eistud-1099	97	27	a	a	DET
eistud-1099	97	28	definite	definite	ADJ
eistud-1099	97	29	set	set	NOUN
eistud-1099	97	30	of	of	ADP
eistud-1099	97	31	non	non	ADJ
eistud-1099	97	32	-	-	ADJ
eistud-1099	97	33	financial	financial	ADJ
eistud-1099	97	34	indicators	indicator	NOUN
eistud-1099	97	35	,	,	PUNCT
eistud-1099	97	36	which	which	PRON
eistud-1099	97	37	are	be	AUX
eistud-1099	97	38	grouped	group	VERB
eistud-1099	97	39	in	in	ADP
eistud-1099	97	40	three	three	NUM
eistud-1099	97	41	areas	area	NOUN
eistud-1099	97	42	or	or	CCONJ
eistud-1099	97	43	strategic	strategic	ADJ
eistud-1099	97	44	perspectives	perspective	NOUN
eistud-1099	97	45	.	.	PUNCT
eistud-1099	98	1	for	for	ADP
eistud-1099	98	2	example	example	NOUN
eistud-1099	98	3	,	,	PUNCT
eistud-1099	98	4	webster	webster	PROPN
eistud-1099	98	5	m.	m.	NOUN
eistud-1099	98	6	considers	consider	VERB
eistud-1099	98	7	intellectual	intellectual	ADJ
eistud-1099	98	8	capital	capital	NOUN
eistud-1099	98	9	to	to	PART
eistud-1099	98	10	be	be	AUX
eistud-1099	98	11	a	a	DET
eistud-1099	98	12	component	component	NOUN
eistud-1099	98	13	of	of	ADP
eistud-1099	98	14	intangible	intangible	ADJ
eistud-1099	98	15	assets	asset	NOUN
eistud-1099	98	16	.	.	PUNCT
eistud-1099	99	1	in	in	ADP
eistud-1099	99	2	his	his	PRON
eistud-1099	99	3	opinion	opinion	NOUN
eistud-1099	99	4	,	,	PUNCT
eistud-1099	99	5	intangible	intangible	ADJ
eistud-1099	99	6	assets	asset	NOUN
eistud-1099	99	7	include	include	VERB
eistud-1099	99	8	intellectual	intellectual	ADJ
eistud-1099	99	9	capital	capital	NOUN
eistud-1099	99	10	(	(	PUNCT
eistud-1099	99	11	patents	patent	NOUN
eistud-1099	99	12	,	,	PUNCT
eistud-1099	99	13	licenses	license	NOUN
eistud-1099	99	14	,	,	PUNCT
eistud-1099	99	15	etc	etc	X
eistud-1099	99	16	.	.	X
eistud-1099	99	17	)	)	PUNCT
eistud-1099	99	18	and	and	CCONJ
eistud-1099	99	19	other	other	ADJ
eistud-1099	99	20	intellectual	intellectual	ADJ
eistud-1099	99	21	property	property	NOUN
eistud-1099	99	22	(	(	PUNCT
eistud-1099	99	23	human	human	ADJ
eistud-1099	99	24	capital	capital	NOUN
eistud-1099	99	25	–	–	PUNCT
eistud-1099	99	26	knowledge	knowledge	NOUN
eistud-1099	99	27	,	,	PUNCT
eistud-1099	99	28	loyalty	loyalty	NOUN
eistud-1099	99	29	to	to	ADP
eistud-1099	99	30	organization	organization	NOUN
eistud-1099	99	31	,	,	PUNCT
eistud-1099	99	32	motivation	motivation	NOUN
eistud-1099	99	33	,	,	PUNCT
eistud-1099	99	34	etc	etc	X
eistud-1099	99	35	..	..	X
eistud-1099	99	36	;	;	PUNCT
eistud-1099	99	37	client	client	NOUN
eistud-1099	99	38	capital	capital	NOUN
eistud-1099	99	39	–	–	PUNCT
eistud-1099	99	40	clients	client	NOUN
eistud-1099	99	41	’	'	PUNCT
eistud-1099	99	42	loyalty	loyalty	NOUN
eistud-1099	99	43	,	,	PUNCT
eistud-1099	99	44	distribution	distribution	NOUN
eistud-1099	99	45	channels	channel	NOUN
eistud-1099	99	46	,	,	PUNCT
eistud-1099	99	47	etc	etc	X
eistud-1099	99	48	.	.	X
eistud-1099	99	49	;	;	PUNCT
eistud-1099	99	50	organization	organization	NOUN
eistud-1099	99	51	(	(	PUNCT
eistud-1099	99	52	infrastructure	infrastructure	NOUN
eistud-1099	99	53	)	)	PUNCT
eistud-1099	99	54	–	–	PUNCT
eistud-1099	99	55	information	information	NOUN
eistud-1099	99	56	systems	system	NOUN
eistud-1099	99	57	,	,	PUNCT
eistud-1099	99	58	management	management	NOUN
eistud-1099	99	59	philosophy	philosophy	NOUN
eistud-1099	99	60	,	,	PUNCT
eistud-1099	99	61	corporate	corporate	ADJ
eistud-1099	99	62	culture	culture	NOUN
eistud-1099	99	63	,	,	PUNCT
eistud-1099	99	64	etc	etc	X
eistud-1099	99	65	.	.	X
eistud-1099	99	66	)	)	PUNCT
eistud-1099	100	1	(	(	PUNCT
eistud-1099	100	2	webster	webster	PROPN
eistud-1099	100	3	m.	m.	PROPN
eistud-1099	100	4	et.al	et.al	PROPN
eistud-1099	100	5	.	.	PUNCT
eistud-1099	100	6	2004	2004	NUM
eistud-1099	100	7	)	)	PUNCT
eistud-1099	100	8	.	.	PUNCT
eistud-1099	101	1	kim	kim	PROPN
eistud-1099	101	2	dong	dong	PROPN
eistud-1099	101	3	-	-	PUNCT
eistud-1099	101	4	young	young	PROPN
eistud-1099	101	5	and	and	CCONJ
eistud-1099	101	6	kumar	kumar	PROPN
eistud-1099	101	7	v.	v.	PROPN
eistud-1099	101	8	consider	consider	VERB
eistud-1099	101	9	that	that	SCONJ
eistud-1099	101	10	intellectual	intellectual	ADJ
eistud-1099	101	11	capital	capital	NOUN
eistud-1099	101	12	includes	include	VERB
eistud-1099	101	13	three	three	NUM
eistud-1099	101	14	parts	part	NOUN
eistud-1099	101	15	:	:	PUNCT
eistud-1099	101	16	human	human	ADJ
eistud-1099	101	17	capital	capital	NOUN
eistud-1099	101	18	,	,	PUNCT
eistud-1099	101	19	structural	structural	ADJ
eistud-1099	101	20	capital	capital	NOUN
eistud-1099	101	21	and	and	CCONJ
eistud-1099	101	22	relations	relation	NOUN
eistud-1099	101	23	capital	capital	NOUN
eistud-1099	101	24	.	.	PUNCT
eistud-1099	102	1	in	in	ADP
eistud-1099	102	2	his	his	PRON
eistud-1099	102	3	opinion	opinion	NOUN
eistud-1099	102	4	,	,	PUNCT
eistud-1099	102	5	the	the	DET
eistud-1099	102	6	indicators	indicator	NOUN
eistud-1099	102	7	characterizing	characterize	VERB
eistud-1099	102	8	human	human	ADJ
eistud-1099	102	9	capital	capital	NOUN
eistud-1099	102	10	are	be	AUX
eistud-1099	102	11	employees	employee	NOUN
eistud-1099	102	12	’	'	PUNCT
eistud-1099	102	13	satisfaction	satisfaction	NOUN
eistud-1099	102	14	,	,	PUNCT
eistud-1099	102	15	number	number	NOUN
eistud-1099	102	16	of	of	ADP
eistud-1099	102	17	training	training	NOUN
eistud-1099	102	18	hours	hour	NOUN
eistud-1099	102	19	and	and	CCONJ
eistud-1099	102	20	training	training	NOUN
eistud-1099	102	21	costs	cost	NOUN
eistud-1099	102	22	per	per	ADP
eistud-1099	102	23	employee	employee	NOUN
eistud-1099	102	24	,	,	PUNCT
eistud-1099	102	25	etc	etc	X
eistud-1099	102	26	.	.	X
eistud-1099	102	27	structural	structural	ADJ
eistud-1099	102	28	capital	capital	NOUN
eistud-1099	102	29	is	be	AUX
eistud-1099	102	30	characterized	characterize	VERB
eistud-1099	102	31	by	by	ADP
eistud-1099	102	32	such	such	ADJ
eistud-1099	102	33	indicators	indicator	NOUN
eistud-1099	102	34	as	as	ADP
eistud-1099	102	35	the	the	DET
eistud-1099	102	36	number	number	NOUN
eistud-1099	102	37	of	of	ADP
eistud-1099	102	38	patents	patent	NOUN
eistud-1099	102	39	,	,	PUNCT
eistud-1099	102	40	corporate	corporate	ADJ
eistud-1099	102	41	culture	culture	NOUN
eistud-1099	102	42	,	,	PUNCT
eistud-1099	102	43	staff	staff	NOUN
eistud-1099	102	44	ethics	ethic	NOUN
eistud-1099	102	45	,	,	PUNCT
eistud-1099	102	46	etc	etc	X
eistud-1099	102	47	.	.	X
eistud-1099	102	48	,	,	PUNCT
eistud-1099	102	49	but	but	CCONJ
eistud-1099	102	50	relations	relation	NOUN
eistud-1099	102	51	capital	capital	NOUN
eistud-1099	102	52	has	have	VERB
eistud-1099	102	53	such	such	ADJ
eistud-1099	102	54	indicators	indicator	NOUN
eistud-1099	102	55	as	as	ADP
eistud-1099	102	56	clients	client	NOUN
eistud-1099	102	57	’	'	PUNCT
eistud-1099	102	58	satisfaction	satisfaction	NOUN
eistud-1099	102	59	,	,	PUNCT
eistud-1099	102	60	clients	client	NOUN
eistud-1099	102	61	’	'	PUNCT
eistud-1099	102	62	loyalty	loyalty	NOUN
eistud-1099	102	63	,	,	PUNCT
eistud-1099	102	64	brand	brand	NOUN
eistud-1099	102	65	value	value	NOUN
eistud-1099	102	66	,	,	PUNCT
eistud-1099	102	67	etc	etc	X
eistud-1099	102	68	.	.	X
eistud-1099	103	1	(	(	PUNCT
eistud-1099	103	2	kim	kim	PROPN
eistud-1099	103	3	dong	dong	PROPN
eistud-1099	103	4	-	-	PUNCT
eistud-1099	103	5	young	young	PROPN
eistud-1099	103	6	,	,	PUNCT
eistud-1099	103	7	kumar	kumar	PROPN
eistud-1099	103	8	v.	v.	PROPN
eistud-1099	103	9	,	,	PUNCT
eistud-1099	103	10	2009	2009	NUM
eistud-1099	103	11	)	)	PUNCT
eistud-1099	103	12	.	.	PUNCT
eistud-1099	104	1	ballow	ballow	PROPN
eistud-1099	104	2	j.j	j.j	PROPN
eistud-1099	104	3	.	.	PROPN
eistud-1099	104	4	(	(	PUNCT
eistud-1099	104	5	ballow	ballow	PROPN
eistud-1099	104	6	j.j	j.j	PROPN
eistud-1099	104	7	.	.	PROPN
eistud-1099	104	8	et.al	et.al	PROPN
eistud-1099	104	9	.	.	PROPN
eistud-1099	104	10	,	,	PUNCT
eistud-1099	104	11	2004	2004	NUM
eistud-1099	104	12	)	)	PUNCT
eistud-1099	104	13	thinks	think	VERB
eistud-1099	104	14	that	that	SCONJ
eistud-1099	104	15	intellectual	intellectual	ADJ
eistud-1099	104	16	capital	capital	NOUN
eistud-1099	104	17	is	be	AUX
eistud-1099	104	18	composed	compose	VERB
eistud-1099	104	19	of	of	ADP
eistud-1099	104	20	three	three	NUM
eistud-1099	104	21	parts	part	NOUN
eistud-1099	104	22	:	:	PUNCT
eistud-1099	104	23	relations	relation	NOUN
eistud-1099	104	24	capital	capital	NOUN
eistud-1099	104	25	,	,	PUNCT
eistud-1099	104	26	organization	organization	NOUN
eistud-1099	104	27	capital	capital	NOUN
eistud-1099	104	28	and	and	CCONJ
eistud-1099	104	29	human	human	ADJ
eistud-1099	104	30	capital	capital	NOUN
eistud-1099	104	31	.	.	PUNCT
eistud-1099	105	1	the	the	DET
eistud-1099	105	2	authors	author	NOUN
eistud-1099	105	3	have	have	AUX
eistud-1099	105	4	marked	mark	VERB
eistud-1099	105	5	clients	client	NOUN
eistud-1099	105	6	’	'	PUNCT
eistud-1099	105	7	loyalty	loyalty	NOUN
eistud-1099	105	8	,	,	PUNCT
eistud-1099	105	9	quality	quality	NOUN
eistud-1099	105	10	of	of	ADP
eistud-1099	105	11	offered	offer	VERB
eistud-1099	105	12	contracts	contract	NOUN
eistud-1099	105	13	,	,	PUNCT
eistud-1099	105	14	etc	etc	X
eistud-1099	105	15	.	.	X
eistud-1099	106	1	as	as	ADP
eistud-1099	106	2	the	the	DET
eistud-1099	106	3	indicators	indicator	NOUN
eistud-1099	106	4	characterizing	characterize	VERB
eistud-1099	106	5	relations	relation	NOUN
eistud-1099	106	6	capital	capital	NOUN
eistud-1099	106	7	.	.	PUNCT
eistud-1099	107	1	in	in	ADP
eistud-1099	107	2	authors	author	NOUN
eistud-1099	107	3	’	’	PART
eistud-1099	107	4	opinion	opinion	NOUN
eistud-1099	107	5	,	,	PUNCT
eistud-1099	107	6	organization	organization	NOUN
eistud-1099	107	7	capital	capital	NOUN
eistud-1099	107	8	has	have	VERB
eistud-1099	107	9	the	the	DET
eistud-1099	107	10	following	follow	VERB
eistud-1099	107	11	indicators	indicator	NOUN
eistud-1099	107	12	–	–	PUNCT
eistud-1099	107	13	reputation	reputation	NOUN
eistud-1099	107	14	,	,	PUNCT
eistud-1099	107	15	structural	structural	ADJ
eistud-1099	107	16	opportunities	opportunity	NOUN
eistud-1099	107	17	,	,	PUNCT
eistud-1099	107	18	etc	etc	X
eistud-1099	107	19	.	.	X
eistud-1099	107	20	,	,	PUNCT
eistud-1099	107	21	but	but	CCONJ
eistud-1099	107	22	human	human	ADJ
eistud-1099	107	23	capital	capital	NOUN
eistud-1099	107	24	is	be	AUX
eistud-1099	107	25	described	describe	VERB
eistud-1099	107	26	by	by	ADP
eistud-1099	107	27	such	such	ADJ
eistud-1099	107	28	indicators	indicator	NOUN
eistud-1099	107	29	as	as	ADP
eistud-1099	107	30	staff	staff	NOUN
eistud-1099	107	31	loyalty	loyalty	NOUN
eistud-1099	107	32	,	,	PUNCT
eistud-1099	107	33	employees	employee	NOUN
eistud-1099	107	34	’	’	PART
eistud-1099	107	35	reputation	reputation	NOUN
eistud-1099	107	36	,	,	PUNCT
eistud-1099	107	37	etc	etc	X
eistud-1099	107	38	.	.	X
eistud-1099	108	1	we	we	PRON
eistud-1099	108	2	can	can	AUX
eistud-1099	108	3	see	see	VERB
eistud-1099	108	4	non	non	ADJ
eistud-1099	108	5	-	-	ADJ
eistud-1099	108	6	financial	financial	ADJ
eistud-1099	108	7	performance	performance	NOUN
eistud-1099	108	8	indicators	indicator	NOUN
eistud-1099	108	9	among	among	ADP
eistud-1099	108	10	the	the	DET
eistud-1099	108	11	indicators	indicator	NOUN
eistud-1099	108	12	characterizing	characterize	VERB
eistud-1099	108	13	intellectual	intellectual	ADJ
eistud-1099	108	14	capital	capital	NOUN
eistud-1099	108	15	(	(	PUNCT
eistud-1099	108	16	see	see	VERB
eistud-1099	108	17	tables	table	NOUN
eistud-1099	108	18	1	1	NUM
eistud-1099	108	19	,	,	PUNCT
eistud-1099	108	20	2	2	NUM
eistud-1099	108	21	,	,	PUNCT
eistud-1099	108	22	3	3	NUM
eistud-1099	108	23	)	)	PUNCT
eistud-1099	108	24	,	,	PUNCT
eistud-1099	108	25	for	for	ADP
eistud-1099	108	26	example	example	NOUN
eistud-1099	108	27	,	,	PUNCT
eistud-1099	108	28	clients	client	NOUN
eistud-1099	108	29	’	'	PUNCT
eistud-1099	108	30	loyalty	loyalty	NOUN
eistud-1099	108	31	,	,	PUNCT
eistud-1099	108	32	employees	employee	NOUN
eistud-1099	108	33	’	'	PUNCT
eistud-1099	108	34	satisfaction	satisfaction	NOUN
eistud-1099	108	35	,	,	PUNCT
eistud-1099	108	36	number	number	NOUN
eistud-1099	108	37	of	of	ADP
eistud-1099	108	38	training	training	NOUN
eistud-1099	108	39	hours	hour	NOUN
eistud-1099	108	40	per	per	ADP
eistud-1099	108	41	employee	employee	NOUN
eistud-1099	108	42	,	,	PUNCT
eistud-1099	108	43	etc	etc	X
eistud-1099	108	44	.	.	X
eistud-1099	108	45	initially	initially	ADV
eistud-1099	108	46	the	the	DET
eistud-1099	108	47	learning	learning	NOUN
eistud-1099	108	48	and	and	CCONJ
eistud-1099	108	49	growth	growth	NOUN
eistud-1099	108	50	perspective	perspective	NOUN
eistud-1099	108	51	included	include	VERB
eistud-1099	108	52	employees	employee	NOUN
eistud-1099	108	53	’	’	PART
eistud-1099	108	54	skills	skill	NOUN
eistud-1099	108	55	,	,	PUNCT
eistud-1099	108	56	opportunities	opportunity	NOUN
eistud-1099	108	57	of	of	ADP
eistud-1099	108	58	information	information	NOUN
eistud-1099	108	59	systems	system	NOUN
eistud-1099	108	60	and	and	CCONJ
eistud-1099	108	61	such	such	ADJ
eistud-1099	108	62	behavioral	behavioral	ADJ
eistud-1099	108	63	factors	factor	NOUN
eistud-1099	108	64	as	as	ADP
eistud-1099	108	65	motivation	motivation	NOUN
eistud-1099	108	66	and	and	CCONJ
eistud-1099	108	67	powers	power	NOUN
eistud-1099	108	68	(	(	PUNCT
eistud-1099	108	69	henhall	henhall	PROPN
eistud-1099	108	70	r.h	r.h	PROPN
eistud-1099	108	71	.	.	PROPN
eistud-1099	108	72	,	,	PUNCT
eistud-1099	108	73	langfield	langfield	NOUN
eistud-1099	108	74	-	-	PUNCT
eistud-1099	108	75	smith	smith	NOUN
eistud-1099	108	76	k	k	PROPN
eistud-1099	108	77	,	,	PUNCT
eistud-1099	108	78	2007	2007	NUM
eistud-1099	108	79	)	)	PUNCT
eistud-1099	108	80	,	,	PUNCT
eistud-1099	108	81	but	but	CCONJ
eistud-1099	108	82	within	within	ADP
eistud-1099	108	83	the	the	DET
eistud-1099	108	84	recent	recent	ADJ
eistud-1099	108	85	approach	approach	NOUN
eistud-1099	108	86	of	of	ADP
eistud-1099	108	87	bis	bis	ADJ
eistud-1099	108	88	the	the	DET
eistud-1099	108	89	learning	learning	NOUN
eistud-1099	108	90	and	and	CCONJ
eistud-1099	108	91	growth	growth	NOUN
eistud-1099	108	92	perspective	perspective	NOUN
eistud-1099	108	93	is	be	AUX
eistud-1099	108	94	described	describe	VERB
eistud-1099	108	95	as	as	ADP
eistud-1099	108	96	intangible	intangible	ADJ
eistud-1099	108	97	assets	asset	NOUN
eistud-1099	108	98	having	have	VERB
eistud-1099	108	99	three	three	NUM
eistud-1099	108	100	parts	part	NOUN
eistud-1099	108	101	:	:	PUNCT
eistud-1099	108	102	human	human	ADJ
eistud-1099	108	103	capital	capital	NOUN
eistud-1099	108	104	,	,	PUNCT
eistud-1099	108	105	information	information	NOUN
eistud-1099	108	106	capital	capital	NOUN
eistud-1099	108	107	and	and	CCONJ
eistud-1099	108	108	organization	organization	NOUN
eistud-1099	108	109	capital	capital	NOUN
eistud-1099	108	110	(	(	PUNCT
eistud-1099	108	111	kaplan	kaplan	PROPN
eistud-1099	108	112	r.s	r.s	PROPN
eistud-1099	108	113	.	.	PROPN
eistud-1099	108	114	,	,	PUNCT
eistud-1099	108	115	norton	norton	PROPN
eistud-1099	108	116	d.p	d.p	PROPN
eistud-1099	108	117	.	.	PROPN
eistud-1099	108	118	,	,	PUNCT
eistud-1099	108	119	2004	2004	NUM
eistud-1099	108	120	)	)	PUNCT
eistud-1099	108	121	.	.	PUNCT
eistud-1099	109	1	there	there	PRON
eistud-1099	109	2	is	be	VERB
eistud-1099	109	3	a	a	DET
eistud-1099	109	4	positive	positive	ADJ
eistud-1099	109	5	link	link	NOUN
eistud-1099	109	6	between	between	ADP
eistud-1099	109	7	learning	learn	VERB
eistud-1099	109	8	skills	skill	NOUN
eistud-1099	109	9	and	and	CCONJ
eistud-1099	109	10	nonfinancial	nonfinancial	ADJ
eistud-1099	109	11	performance	performance	NOUN
eistud-1099	109	12	indicators	indicator	NOUN
eistud-1099	109	13	as	as	ADV
eistud-1099	109	14	well	well	ADV
eistud-1099	109	15	as	as	ADP
eistud-1099	109	16	non	non	ADJ
eistud-1099	109	17	-	-	ADJ
eistud-1099	109	18	financial	financial	ADJ
eistud-1099	109	19	performance	performance	NOUN
eistud-1099	109	20	results	result	NOUN
eistud-1099	109	21	and	and	CCONJ
eistud-1099	109	22	financial	financial	ADJ
eistud-1099	109	23	performance	performance	NOUN
eistud-1099	109	24	results	result	NOUN
eistud-1099	109	25	.	.	PUNCT
eistud-1099	110	1	companies	company	NOUN
eistud-1099	110	2	taking	take	VERB
eistud-1099	110	3	care	care	NOUN
eistud-1099	110	4	of	of	ADP
eistud-1099	110	5	their	their	PRON
eistud-1099	110	6	clients	client	NOUN
eistud-1099	110	7	,	,	PUNCT
eistud-1099	110	8	employees	employee	NOUN
eistud-1099	110	9	and	and	CCONJ
eistud-1099	110	10	society	society	NOUN
eistud-1099	110	11	in	in	ADP
eistud-1099	110	12	general	general	ADJ
eistud-1099	110	13	can	can	AUX
eistud-1099	110	14	reach	reach	VERB
eistud-1099	110	15	better	well	ADJ
eistud-1099	110	16	financial	financial	ADJ
eistud-1099	110	17	performance	performance	NOUN
eistud-1099	110	18	indicators	indicator	NOUN
eistud-1099	110	19	.	.	PUNCT
eistud-1099	111	1	improvement	improvement	NOUN
eistud-1099	111	2	of	of	ADP
eistud-1099	111	3	non	non	ADJ
eistud-1099	111	4	-	-	ADJ
eistud-1099	111	5	financial	financial	ADJ
eistud-1099	111	6	performance	performance	NOUN
eistud-1099	111	7	indicators	indicator	NOUN
eistud-1099	111	8	does	do	AUX
eistud-1099	111	9	not	not	PART
eistud-1099	111	10	have	have	VERB
eistud-1099	111	11	immediate	immediate	ADJ
eistud-1099	111	12	positive	positive	ADJ
eistud-1099	111	13	impact	impact	NOUN
eistud-1099	111	14	on	on	ADP
eistud-1099	111	15	financial	financial	ADJ
eistud-1099	111	16	performance	performance	NOUN
eistud-1099	111	17	indicators	indicator	NOUN
eistud-1099	111	18	.	.	PUNCT
eistud-1099	112	1	managers	manager	NOUN
eistud-1099	112	2	must	must	AUX
eistud-1099	112	3	understand	understand	VERB
eistud-1099	112	4	that	that	SCONJ
eistud-1099	112	5	satisfied	satisfied	ADJ
eistud-1099	112	6	clients	client	NOUN
eistud-1099	112	7	and	and	CCONJ
eistud-1099	112	8	shareholders	shareholder	NOUN
eistud-1099	112	9	will	will	AUX
eistud-1099	112	10	automatically	automatically	ADV
eistud-1099	112	11	increase	increase	VERB
eistud-1099	112	12	company	company	NOUN
eistud-1099	112	13	profit	profit	NOUN
eistud-1099	112	14	.	.	PUNCT
eistud-1099	113	1	in	in	ADP
eistud-1099	113	2	general	general	ADJ
eistud-1099	113	3	,	,	PUNCT
eistud-1099	113	4	a	a	DET
eistud-1099	113	5	long	long	ADJ
eistud-1099	113	6	-	-	PUNCT
eistud-1099	113	7	term	term	NOUN
eistud-1099	113	8	perspective	perspective	NOUN
eistud-1099	113	9	is	be	AUX
eistud-1099	113	10	needed	need	VERB
eistud-1099	113	11	to	to	PART
eistud-1099	113	12	measure	measure	VERB
eistud-1099	113	13	the	the	DET
eistud-1099	113	14	training	training	NOUN
eistud-1099	113	15	effect	effect	NOUN
eistud-1099	113	16	and	and	CCONJ
eistud-1099	113	17	business	business	NOUN
eistud-1099	113	18	activity	activity	NOUN
eistud-1099	113	19	results	result	NOUN
eistud-1099	113	20	(	(	PUNCT
eistud-1099	113	21	prieto	prieto	NOUN
eistud-1099	113	22	,	,	PUNCT
eistud-1099	113	23	revila	revila	PROPN
eistud-1099	113	24	,	,	PUNCT
eistud-1099	113	25	2006	2006	NUM
eistud-1099	113	26	)	)	PUNCT
eistud-1099	113	27	.	.	PUNCT
eistud-1099	114	1	the	the	DET
eistud-1099	114	2	learning	learning	NOUN
eistud-1099	114	3	process	process	NOUN
eistud-1099	114	4	as	as	ADP
eistud-1099	114	5	one	one	NUM
eistud-1099	114	6	of	of	ADP
eistud-1099	114	7	the	the	DET
eistud-1099	114	8	non	non	ADJ
eistud-1099	114	9	-	-	ADJ
eistud-1099	114	10	financial	financial	ADJ
eistud-1099	114	11	indicators	indicator	NOUN
eistud-1099	114	12	is	be	AUX
eistud-1099	114	13	considered	consider	VERB
eistud-1099	114	14	to	to	PART
eistud-1099	114	15	be	be	AUX
eistud-1099	114	16	an	an	DET
eistud-1099	114	17	element	element	NOUN
eistud-1099	114	18	of	of	ADP
eistud-1099	114	19	the	the	DET
eistud-1099	114	20	knowledge	knowledge	NOUN
eistud-1099	114	21	-	-	PUNCT
eistud-1099	114	22	based	base	VERB
eistud-1099	114	23	management	management	NOUN
eistud-1099	114	24	process	process	NOUN
eistud-1099	114	25	.	.	PUNCT
eistud-1099	115	1	as	as	ADP
eistud-1099	115	2	a	a	DET
eistud-1099	115	3	result	result	NOUN
eistud-1099	115	4	of	of	ADP
eistud-1099	115	5	training	training	NOUN
eistud-1099	115	6	employees	employee	NOUN
eistud-1099	115	7	gain	gain	VERB
eistud-1099	115	8	knowledge	knowledge	NOUN
eistud-1099	115	9	and	and	CCONJ
eistud-1099	115	10	master	master	NOUN
eistud-1099	115	11	skills	skill	NOUN
eistud-1099	115	12	,	,	PUNCT
eistud-1099	115	13	as	as	ADV
eistud-1099	115	14	well	well	ADV
eistud-1099	115	15	as	as	ADP
eistud-1099	115	16	change	change	VERB
eistud-1099	115	17	their	their	PRON
eistud-1099	115	18	attitude	attitude	NOUN
eistud-1099	115	19	,	,	PUNCT
eistud-1099	115	20	behavior	behavior	NOUN
eistud-1099	115	21	and	and	CCONJ
eistud-1099	115	22	motivation	motivation	NOUN
eistud-1099	115	23	.	.	PUNCT
eistud-1099	116	1	the	the	DET
eistud-1099	116	2	result	result	NOUN
eistud-1099	116	3	of	of	ADP
eistud-1099	116	4	the	the	DET
eistud-1099	116	5	complex	complex	ADJ
eistud-1099	116	6	system	system	NOUN
eistud-1099	116	7	is	be	AUX
eistud-1099	116	8	the	the	DET
eistud-1099	116	9	result	result	NOUN
eistud-1099	116	10	of	of	ADP
eistud-1099	116	11	business	business	NOUN
eistud-1099	116	12	activity	activity	NOUN
eistud-1099	116	13	,	,	PUNCT
eistud-1099	116	14	which	which	PRON
eistud-1099	116	15	is	be	AUX
eistud-1099	116	16	divided	divide	VERB
eistud-1099	116	17	into	into	ADP
eistud-1099	116	18	two	two	NUM
eistud-1099	116	19	groups	group	NOUN
eistud-1099	116	20	:	:	PUNCT
eistud-1099	116	21	financial	financial	ADJ
eistud-1099	116	22	indicators	indicator	NOUN
eistud-1099	116	23	(	(	PUNCT
eistud-1099	116	24	roi	roi	NOUN
eistud-1099	116	25	,	,	PUNCT
eistud-1099	116	26	roa	roa	PROPN
eistud-1099	116	27	,	,	PUNCT
eistud-1099	116	28	roe	roe	PROPN
eistud-1099	116	29	,	,	PUNCT
eistud-1099	116	30	ros	ros	PROPN
eistud-1099	116	31	,	,	PUNCT
eistud-1099	116	32	turnover	turnover	NOUN
eistud-1099	116	33	,	,	PUNCT
eistud-1099	116	34	productivity	productivity	NOUN
eistud-1099	116	35	)	)	PUNCT
eistud-1099	116	36	and	and	CCONJ
eistud-1099	116	37	non	non	ADJ
eistud-1099	116	38	-	-	ADJ
eistud-1099	116	39	financial	financial	ADJ
eistud-1099	116	40	indicators	indicator	NOUN
eistud-1099	116	41	(	(	PUNCT
eistud-1099	116	42	staff	staff	NOUN
eistud-1099	116	43	turnover	turnover	NOUN
eistud-1099	116	44	,	,	PUNCT
eistud-1099	116	45	shortage	shortage	NOUN
eistud-1099	116	46	,	,	PUNCT
eistud-1099	116	47	conflicts	conflict	NOUN
eistud-1099	116	48	,	,	PUNCT
eistud-1099	116	49	product	product	NOUN
eistud-1099	116	50	quality	quality	NOUN
eistud-1099	116	51	,	,	PUNCT
eistud-1099	116	52	services	service	NOUN
eistud-1099	116	53	and	and	CCONJ
eistud-1099	116	54	innovations	innovation	NOUN
eistud-1099	116	55	)	)	PUNCT
eistud-1099	116	56	.	.	PUNCT
eistud-1099	117	1	the	the	DET
eistud-1099	117	2	company	company	NOUN
eistud-1099	117	3	’s	’s	PART
eistud-1099	117	4	strategic	strategic	ADJ
eistud-1099	117	5	role	role	NOUN
eistud-1099	117	6	and	and	CCONJ
eistud-1099	117	7	impact	impact	NOUN
eistud-1099	117	8	on	on	ADP
eistud-1099	117	9	the	the	DET
eistud-1099	117	10	learning	learning	NOUN
eistud-1099	117	11	process	process	NOUN
eistud-1099	117	12	and	and	CCONJ
eistud-1099	117	13	results	result	NOUN
eistud-1099	117	14	of	of	ADP
eistud-1099	117	15	business	business	NOUN
eistud-1099	117	16	activity	activity	NOUN
eistud-1099	117	17	are	be	AUX
eistud-1099	117	18	noted	note	VERB
eistud-1099	117	19	(	(	PUNCT
eistud-1099	117	20	thang	thang	PROPN
eistud-1099	117	21	et	et	PROPN
eistud-1099	117	22	.	.	PUNCT
eistud-1099	118	1	al	al	PROPN
eistud-1099	118	2	.	.	PROPN
eistud-1099	118	3	,	,	PUNCT
eistud-1099	118	4	2010	2010	NUM
eistud-1099	118	5	)	)	PUNCT
eistud-1099	118	6	.	.	PUNCT
eistud-1099	119	1	qualitative	qualitative	ADJ
eistud-1099	119	2	analysis	analysis	NOUN
eistud-1099	119	3	,	,	PUNCT
eistud-1099	119	4	which	which	PRON
eistud-1099	119	5	includes	include	VERB
eistud-1099	119	6	analysis	analysis	NOUN
eistud-1099	119	7	of	of	ADP
eistud-1099	119	8	financial	financial	ADJ
eistud-1099	119	9	indicators	indicator	NOUN
eistud-1099	119	10	(	(	PUNCT
eistud-1099	119	11	analysis	analysis	NOUN
eistud-1099	119	12	of	of	ADP
eistud-1099	119	13	financial	financial	ADJ
eistud-1099	119	14	reports	report	NOUN
eistud-1099	119	15	,	,	PUNCT
eistud-1099	119	16	roi	roi	NOUN
eistud-1099	119	17	,	,	PUNCT
eistud-1099	119	18	net	net	ADJ
eistud-1099	119	19	present	present	ADJ
eistud-1099	119	20	value	value	NOUN
eistud-1099	119	21	,	,	PUNCT
eistud-1099	119	22	etc	etc	X
eistud-1099	119	23	.	.	X
eistud-1099	119	24	)	)	PUNCT
eistud-1099	119	25	and	and	CCONJ
eistud-1099	119	26	non	non	ADJ
eistud-1099	119	27	-	-	ADJ
eistud-1099	119	28	financial	financial	ADJ
eistud-1099	119	29	indicators	indicator	NOUN
eistud-1099	119	30	(	(	PUNCT
eistud-1099	119	31	staff	staff	NOUN
eistud-1099	119	32	training	training	NOUN
eistud-1099	119	33	,	,	PUNCT
eistud-1099	119	34	communication	communication	NOUN
eistud-1099	119	35	practice	practice	NOUN
eistud-1099	119	36	,	,	PUNCT
eistud-1099	119	37	assessment	assessment	NOUN
eistud-1099	119	38	of	of	ADP
eistud-1099	119	39	product	product	NOUN
eistud-1099	119	40	and	and	CCONJ
eistud-1099	119	41	process	process	NOUN
eistud-1099	119	42	issn	issn	VERB
eistud-1099	119	43	1822–8402	1822–8402	NUM
eistud-1099	119	44	european	european	ADJ
eistud-1099	119	45	integration	integration	NOUN
eistud-1099	119	46	studies	study	NOUN
eistud-1099	119	47	.	.	PUNCT
eistud-1099	120	1	2011	2011	NUM
eistud-1099	120	2	.	.	PUNCT
eistud-1099	121	1	no	no	DET
eistud-1099	121	2	5	5	NUM
eistud-1099	121	3	217	217	NUM
eistud-1099	121	4	knowledge	knowledge	NOUN
eistud-1099	121	5	,	,	PUNCT
eistud-1099	121	6	assessment	assessment	NOUN
eistud-1099	121	7	of	of	ADP
eistud-1099	121	8	individual	individual	ADJ
eistud-1099	121	9	,	,	PUNCT
eistud-1099	121	10	context	context	NOUN
eistud-1099	121	11	,	,	PUNCT
eistud-1099	121	12	satisfaction	satisfaction	NOUN
eistud-1099	121	13	and	and	CCONJ
eistud-1099	121	14	process	process	NOUN
eistud-1099	121	15	knowledge	knowledge	NOUN
eistud-1099	121	16	)	)	PUNCT
eistud-1099	121	17	is	be	AUX
eistud-1099	121	18	one	one	NUM
eistud-1099	121	19	of	of	ADP
eistud-1099	121	20	the	the	DET
eistud-1099	121	21	knowledge	knowledge	NOUN
eistud-1099	121	22	-	-	PUNCT
eistud-1099	121	23	based	base	VERB
eistud-1099	121	24	management	management	NOUN
eistud-1099	121	25	measurement	measurement	NOUN
eistud-1099	121	26	methods	method	NOUN
eistud-1099	121	27	(	(	PUNCT
eistud-1099	121	28	huang	huang	PROPN
eistud-1099	121	29	et.al	et.al	PROPN
eistud-1099	121	30	.	.	PROPN
eistud-1099	121	31	,	,	PUNCT
eistud-1099	121	32	2007	2007	NUM
eistud-1099	121	33	)	)	PUNCT
eistud-1099	121	34	.	.	PUNCT
eistud-1099	122	1	despite	despite	SCONJ
eistud-1099	122	2	standardized	standardized	ADJ
eistud-1099	122	3	calculations	calculation	NOUN
eistud-1099	122	4	to	to	PART
eistud-1099	122	5	measure	measure	VERB
eistud-1099	122	6	the	the	DET
eistud-1099	122	7	results	result	NOUN
eistud-1099	122	8	of	of	ADP
eistud-1099	122	9	intangible	intangible	ADJ
eistud-1099	122	10	assets	asset	NOUN
eistud-1099	122	11	performance	performance	NOUN
eistud-1099	122	12	,	,	PUNCT
eistud-1099	122	13	for	for	ADP
eistud-1099	122	14	example	example	NOUN
eistud-1099	122	15	,	,	PUNCT
eistud-1099	122	16	impact	impact	NOUN
eistud-1099	122	17	of	of	ADP
eistud-1099	122	18	brands	brand	NOUN
eistud-1099	122	19	in	in	ADP
eistud-1099	122	20	the	the	DET
eistud-1099	122	21	1990s	1990	NOUN
eistud-1099	122	22	,	,	PUNCT
eistud-1099	122	23	the	the	DET
eistud-1099	122	24	non	non	ADJ
eistud-1099	122	25	-	-	ADJ
eistud-1099	122	26	financial	financial	ADJ
eistud-1099	122	27	performance	performance	NOUN
eistud-1099	122	28	identification	identification	NOUN
eistud-1099	122	29	,	,	PUNCT
eistud-1099	122	30	measurement	measurement	NOUN
eistud-1099	122	31	and	and	CCONJ
eistud-1099	122	32	reporting	reporting	NOUN
eistud-1099	122	33	mechanism	mechanism	NOUN
eistud-1099	122	34	is	be	AUX
eistud-1099	122	35	not	not	PART
eistud-1099	122	36	sufficiently	sufficiently	ADV
eistud-1099	122	37	developed	develop	VERB
eistud-1099	122	38	.	.	PUNCT
eistud-1099	123	1	much	much	ADJ
eistud-1099	123	2	of	of	ADP
eistud-1099	123	3	this	this	DET
eistud-1099	123	4	lack	lack	NOUN
eistud-1099	123	5	of	of	ADP
eistud-1099	123	6	standardization	standardization	NOUN
eistud-1099	123	7	has	have	VERB
eistud-1099	123	8	to	to	PART
eistud-1099	123	9	do	do	VERB
eistud-1099	123	10	with	with	ADP
eistud-1099	123	11	the	the	DET
eistud-1099	123	12	present	present	ADJ
eistud-1099	123	13	voluntary	voluntary	ADJ
eistud-1099	123	14	nature	nature	NOUN
eistud-1099	123	15	of	of	ADP
eistud-1099	123	16	such	such	ADJ
eistud-1099	123	17	reporting	reporting	NOUN
eistud-1099	123	18	.	.	PUNCT
eistud-1099	124	1	those	those	DET
eistud-1099	124	2	organizations	organization	NOUN
eistud-1099	124	3	that	that	PRON
eistud-1099	124	4	put	put	VERB
eistud-1099	124	5	themselves	themselves	PRON
eistud-1099	124	6	under	under	ADP
eistud-1099	124	7	the	the	DET
eistud-1099	124	8	onus	onus	NOUN
eistud-1099	124	9	of	of	ADP
eistud-1099	124	10	nonfinancial	nonfinancial	ADJ
eistud-1099	124	11	performance	performance	NOUN
eistud-1099	124	12	metrics	metric	NOUN
eistud-1099	124	13	do	do	VERB
eistud-1099	124	14	so	so	ADV
eistud-1099	124	15	of	of	ADP
eistud-1099	124	16	their	their	PRON
eistud-1099	124	17	own	own	ADJ
eistud-1099	124	18	free	free	ADJ
eistud-1099	124	19	will	will	NOUN
eistud-1099	124	20	,	,	PUNCT
eistud-1099	124	21	thus	thus	ADV
eistud-1099	124	22	there	there	PRON
eistud-1099	124	23	is	be	VERB
eistud-1099	124	24	much	much	ADJ
eistud-1099	124	25	variation	variation	NOUN
eistud-1099	124	26	from	from	ADP
eistud-1099	124	27	one	one	NUM
eistud-1099	124	28	organization	organization	NOUN
eistud-1099	124	29	to	to	ADP
eistud-1099	124	30	another	another	PRON
eistud-1099	124	31	as	as	SCONJ
eistud-1099	124	32	they	they	PRON
eistud-1099	124	33	formalize	formalize	VERB
eistud-1099	124	34	their	their	PRON
eistud-1099	124	35	respective	respective	ADJ
eistud-1099	124	36	reporting	reporting	NOUN
eistud-1099	124	37	formats	format	NOUN
eistud-1099	124	38	(	(	PUNCT
eistud-1099	124	39	klm	klm	PROPN
eistud-1099	124	40	inc	inc	PROPN
eistud-1099	124	41	.	.	PROPN
eistud-1099	124	42	,	,	PUNCT
eistud-1099	124	43	2004	2004	NUM
eistud-1099	124	44	)	)	PUNCT
eistud-1099	124	45	.	.	PUNCT
eistud-1099	125	1	the	the	DET
eistud-1099	125	2	authors	author	NOUN
eistud-1099	125	3	consider	consider	VERB
eistud-1099	125	4	that	that	SCONJ
eistud-1099	125	5	companies	company	NOUN
eistud-1099	125	6	have	have	VERB
eistud-1099	125	7	a	a	DET
eistud-1099	125	8	great	great	ADJ
eistud-1099	125	9	deal	deal	NOUN
eistud-1099	125	10	of	of	ADP
eistud-1099	125	11	flexibility	flexibility	NOUN
eistud-1099	125	12	in	in	ADP
eistud-1099	125	13	the	the	DET
eistud-1099	125	14	treatment	treatment	NOUN
eistud-1099	125	15	of	of	ADP
eistud-1099	125	16	non	non	ADJ
eistud-1099	125	17	-	-	ADJ
eistud-1099	125	18	financial	financial	ADJ
eistud-1099	125	19	indicators	indicator	NOUN
eistud-1099	125	20	to	to	PART
eistud-1099	125	21	complete	complete	VERB
eistud-1099	125	22	the	the	DET
eistud-1099	125	23	reports	report	NOUN
eistud-1099	125	24	on	on	ADP
eistud-1099	125	25	intellectual	intellectual	ADJ
eistud-1099	125	26	capital	capital	NOUN
eistud-1099	125	27	as	as	ADP
eistud-1099	125	28	an	an	DET
eistud-1099	125	29	additional	additional	ADJ
eistud-1099	125	30	part	part	NOUN
eistud-1099	125	31	of	of	ADP
eistud-1099	125	32	the	the	DET
eistud-1099	125	33	financial	financial	ADJ
eistud-1099	125	34	statement	statement	NOUN
eistud-1099	125	35	of	of	ADP
eistud-1099	125	36	a	a	DET
eistud-1099	125	37	company	company	NOUN
eistud-1099	125	38	.	.	PUNCT
eistud-1099	126	1	reporting	reporting	NOUN
eistud-1099	126	2	rules	rule	NOUN
eistud-1099	126	3	do	do	AUX
eistud-1099	126	4	not	not	PART
eistud-1099	126	5	fully	fully	ADV
eistud-1099	126	6	determine	determine	VERB
eistud-1099	126	7	actual	actual	ADJ
eistud-1099	126	8	reporting	reporting	NOUN
eistud-1099	126	9	practice	practice	NOUN
eistud-1099	126	10	.	.	PUNCT
eistud-1099	127	1	further	further	ADJ
eistud-1099	127	2	research	research	NOUN
eistud-1099	127	3	on	on	ADP
eistud-1099	127	4	business	business	NOUN
eistud-1099	127	5	activity	activity	NOUN
eistud-1099	127	6	non	non	ADJ
eistud-1099	127	7	-	-	ADJ
eistud-1099	127	8	financial	financial	ADJ
eistud-1099	127	9	indicators	indicator	NOUN
eistud-1099	127	10	shall	shall	AUX
eistud-1099	127	11	be	be	AUX
eistud-1099	127	12	related	relate	VERB
eistud-1099	127	13	to	to	ADP
eistud-1099	127	14	detailed	detailed	ADJ
eistud-1099	127	15	study	study	NOUN
eistud-1099	127	16	of	of	ADP
eistud-1099	127	17	intangible	intangible	ADJ
eistud-1099	127	18	assets	asset	NOUN
eistud-1099	127	19	measurement	measurement	NOUN
eistud-1099	127	20	and	and	CCONJ
eistud-1099	127	21	assessment	assessment	NOUN
eistud-1099	127	22	methods	method	NOUN
eistud-1099	127	23	and	and	CCONJ
eistud-1099	127	24	approaches	approach	NOUN
eistud-1099	127	25	,	,	PUNCT
eistud-1099	127	26	which	which	PRON
eistud-1099	127	27	are	be	AUX
eistud-1099	127	28	analyzed	analyze	VERB
eistud-1099	127	29	in	in	ADP
eistud-1099	127	30	scientific	scientific	ADJ
eistud-1099	127	31	literature	literature	NOUN
eistud-1099	127	32	in	in	ADP
eistud-1099	127	33	relation	relation	NOUN
eistud-1099	127	34	to	to	ADP
eistud-1099	127	35	intellectual	intellectual	ADJ
eistud-1099	127	36	capital	capital	NOUN
eistud-1099	127	37	.	.	PUNCT
eistud-1099	128	1	advantages	advantage	NOUN
eistud-1099	128	2	and	and	CCONJ
eistud-1099	128	3	disadvantages	disadvantage	NOUN
eistud-1099	128	4	of	of	ADP
eistud-1099	128	5	non	non	ADJ
eistud-1099	128	6	-	-	ADJ
eistud-1099	128	7	financial	financial	ADJ
eistud-1099	128	8	performance	performance	NOUN
eistud-1099	128	9	indicators	indicator	NOUN
eistud-1099	128	10	in	in	ADP
eistud-1099	128	11	the	the	DET
eistud-1099	128	12	previous	previous	ADJ
eistud-1099	128	13	part	part	NOUN
eistud-1099	128	14	of	of	ADP
eistud-1099	128	15	the	the	DET
eistud-1099	128	16	paper	paper	NOUN
eistud-1099	128	17	it	it	PRON
eistud-1099	128	18	has	have	AUX
eistud-1099	128	19	been	be	AUX
eistud-1099	128	20	noted	note	VERB
eistud-1099	128	21	that	that	SCONJ
eistud-1099	128	22	in	in	ADP
eistud-1099	128	23	practice	practice	NOUN
eistud-1099	128	24	there	there	PRON
eistud-1099	128	25	are	be	VERB
eistud-1099	128	26	certain	certain	ADJ
eistud-1099	128	27	problems	problem	NOUN
eistud-1099	128	28	in	in	ADP
eistud-1099	128	29	measurement	measurement	NOUN
eistud-1099	128	30	and	and	CCONJ
eistud-1099	128	31	assessment	assessment	NOUN
eistud-1099	128	32	of	of	ADP
eistud-1099	128	33	non	non	ADJ
eistud-1099	128	34	-	-	ADJ
eistud-1099	128	35	financial	financial	ADJ
eistud-1099	128	36	indicators	indicator	NOUN
eistud-1099	128	37	.	.	PUNCT
eistud-1099	129	1	thus	thus	ADV
eistud-1099	129	2	,	,	PUNCT
eistud-1099	129	3	business	business	NOUN
eistud-1099	129	4	performance	performance	NOUN
eistud-1099	129	5	assessment	assessment	NOUN
eistud-1099	129	6	basing	base	VERB
eistud-1099	129	7	on	on	ADP
eistud-1099	129	8	non	non	ADJ
eistud-1099	129	9	-	-	ADJ
eistud-1099	129	10	financial	financial	ADJ
eistud-1099	129	11	indicators	indicator	NOUN
eistud-1099	129	12	has	have	VERB
eistud-1099	129	13	both	both	DET
eistud-1099	129	14	advantages	advantage	NOUN
eistud-1099	129	15	and	and	CCONJ
eistud-1099	129	16	disadvantages	disadvantage	NOUN
eistud-1099	129	17	.	.	PUNCT
eistud-1099	130	1	more	more	ADV
eistud-1099	130	2	profound	profound	ADJ
eistud-1099	130	3	research	research	NOUN
eistud-1099	130	4	was	be	AUX
eistud-1099	130	5	conducted	conduct	VERB
eistud-1099	130	6	by	by	ADP
eistud-1099	130	7	ittner	ittner	NOUN
eistud-1099	130	8	and	and	CCONJ
eistud-1099	130	9	larcker	larcker	NOUN
eistud-1099	130	10	(	(	PUNCT
eistud-1099	130	11	2000	2000	NUM
eistud-1099	130	12	)	)	PUNCT
eistud-1099	130	13	,	,	PUNCT
eistud-1099	130	14	who	who	PRON
eistud-1099	130	15	described	describe	VERB
eistud-1099	130	16	the	the	DET
eistud-1099	130	17	advantages	advantage	NOUN
eistud-1099	130	18	and	and	CCONJ
eistud-1099	130	19	disadvantages	disadvantage	NOUN
eistud-1099	130	20	on	on	ADP
eistud-1099	130	21	nonfinancial	nonfinancial	ADJ
eistud-1099	130	22	performance	performance	NOUN
eistud-1099	130	23	indicators	indicator	NOUN
eistud-1099	130	24	in	in	ADP
eistud-1099	130	25	comparison	comparison	NOUN
eistud-1099	130	26	to	to	ADP
eistud-1099	130	27	financial	financial	ADJ
eistud-1099	130	28	performance	performance	NOUN
eistud-1099	130	29	indicators	indicator	NOUN
eistud-1099	130	30	;	;	PUNCT
eistud-1099	130	31	later	later	ADV
eistud-1099	130	32	in	in	ADP
eistud-1099	130	33	2003	2003	NUM
eistud-1099	130	34	they	they	PRON
eistud-1099	130	35	completed	complete	VERB
eistud-1099	130	36	their	their	PRON
eistud-1099	130	37	analysis	analysis	NOUN
eistud-1099	130	38	by	by	ADP
eistud-1099	130	39	identifying	identify	VERB
eistud-1099	130	40	company	company	NOUN
eistud-1099	130	41	errors	error	NOUN
eistud-1099	130	42	in	in	ADP
eistud-1099	130	43	measurement	measurement	NOUN
eistud-1099	130	44	of	of	ADP
eistud-1099	130	45	non	non	ADJ
eistud-1099	130	46	-	-	ADJ
eistud-1099	130	47	financial	financial	ADJ
eistud-1099	130	48	performance	performance	NOUN
eistud-1099	130	49	and	and	CCONJ
eistud-1099	130	50	options	option	NOUN
eistud-1099	130	51	for	for	ADP
eistud-1099	130	52	improving	improve	VERB
eistud-1099	130	53	nonfinancial	nonfinancial	ADJ
eistud-1099	130	54	performance	performance	NOUN
eistud-1099	130	55	measurement	measurement	NOUN
eistud-1099	130	56	.	.	PUNCT
eistud-1099	131	1	within	within	ADP
eistud-1099	131	2	the	the	DET
eistud-1099	131	3	paper	paper	NOUN
eistud-1099	131	4	the	the	DET
eistud-1099	131	5	authors	author	NOUN
eistud-1099	131	6	schematically	schematically	NOUN
eistud-1099	131	7	summarized	summarize	VERB
eistud-1099	131	8	the	the	DET
eistud-1099	131	9	opinions	opinion	NOUN
eistud-1099	131	10	of	of	ADP
eistud-1099	131	11	ittner	ittner	NOUN
eistud-1099	131	12	and	and	CCONJ
eistud-1099	131	13	larcker	larcker	NOUN
eistud-1099	131	14	as	as	SCONJ
eistud-1099	131	15	displayed	display	VERB
eistud-1099	131	16	in	in	ADP
eistud-1099	131	17	figure	figure	NOUN
eistud-1099	131	18	1	1	NUM
eistud-1099	131	19	and	and	CCONJ
eistud-1099	131	20	analyzed	analyze	VERB
eistud-1099	131	21	the	the	DET
eistud-1099	131	22	opinions	opinion	NOUN
eistud-1099	131	23	of	of	ADP
eistud-1099	131	24	the	the	DET
eistud-1099	131	25	researchers	researcher	NOUN
eistud-1099	131	26	.	.	PUNCT
eistud-1099	132	1	the	the	DET
eistud-1099	132	2	main	main	ADJ
eistud-1099	132	3	advantages	advantage	NOUN
eistud-1099	132	4	of	of	ADP
eistud-1099	132	5	non	non	ADJ
eistud-1099	132	6	-	-	ADJ
eistud-1099	132	7	financial	financial	ADJ
eistud-1099	132	8	performance	performance	NOUN
eistud-1099	132	9	indicators	indicator	NOUN
eistud-1099	132	10	seen	see	VERB
eistud-1099	132	11	in	in	ADP
eistud-1099	132	12	figure	figure	NOUN
eistud-1099	132	13	1	1	NUM
eistud-1099	132	14	can	can	AUX
eistud-1099	132	15	be	be	AUX
eistud-1099	132	16	described	describe	VERB
eistud-1099	132	17	as	as	ADP
eistud-1099	132	18	the	the	DET
eistud-1099	132	19	advantages	advantage	NOUN
eistud-1099	132	20	of	of	ADP
eistud-1099	132	21	bsc	bsc	PROPN
eistud-1099	132	22	method	method	NOUN
eistud-1099	132	23	(	(	PUNCT
eistud-1099	132	24	closer	close	ADJ
eistud-1099	132	25	link	link	NOUN
eistud-1099	132	26	to	to	ADP
eistud-1099	132	27	company	company	NOUN
eistud-1099	132	28	’s	’s	PART
eistud-1099	132	29	long	long	ADJ
eistud-1099	132	30	-	-	PUNCT
eistud-1099	132	31	term	term	NOUN
eistud-1099	132	32	strategies	strategy	NOUN
eistud-1099	132	33	,	,	PUNCT
eistud-1099	132	34	better	well	ADV
eistud-1099	132	35	displayed	display	VERB
eistud-1099	132	36	future	future	ADJ
eistud-1099	132	37	financial	financial	ADJ
eistud-1099	132	38	performance	performance	NOUN
eistud-1099	132	39	results	result	NOUN
eistud-1099	132	40	,	,	PUNCT
eistud-1099	132	41	indirect	indirect	ADJ
eistud-1099	132	42	,	,	PUNCT
eistud-1099	132	43	quantitative	quantitative	ADJ
eistud-1099	132	44	indicators	indicator	NOUN
eistud-1099	132	45	of	of	ADP
eistud-1099	132	46	intangible	intangible	ADJ
eistud-1099	132	47	assets	asset	NOUN
eistud-1099	132	48	)	)	PUNCT
eistud-1099	132	49	,	,	PUNCT
eistud-1099	132	50	as	as	SCONJ
eistud-1099	132	51	the	the	DET
eistud-1099	132	52	aim	aim	NOUN
eistud-1099	132	53	the	the	DET
eistud-1099	132	54	map	map	NOUN
eistud-1099	132	55	of	of	ADP
eistud-1099	132	56	strategies	strategy	NOUN
eistud-1099	132	57	and	and	CCONJ
eistud-1099	132	58	bsc	bsc	PROPN
eistud-1099	132	59	is	be	AUX
eistud-1099	132	60	identifying	identify	VERB
eistud-1099	132	61	and	and	CCONJ
eistud-1099	132	62	developing	develop	VERB
eistud-1099	132	63	causeeffect	causeeffect	NOUN
eistud-1099	132	64	links	link	NOUN
eistud-1099	132	65	within	within	ADP
eistud-1099	132	66	the	the	DET
eistud-1099	132	67	strategy	strategy	NOUN
eistud-1099	132	68	implemented	implement	VERB
eistud-1099	132	69	by	by	ADP
eistud-1099	132	70	a	a	DET
eistud-1099	132	71	company	company	NOUN
eistud-1099	132	72	.	.	PUNCT
eistud-1099	133	1	analyzing	analyze	VERB
eistud-1099	133	2	the	the	DET
eistud-1099	133	3	disadvantages	disadvantage	NOUN
eistud-1099	133	4	of	of	ADP
eistud-1099	133	5	non	non	ADJ
eistud-1099	133	6	-	-	ADJ
eistud-1099	133	7	financial	financial	ADJ
eistud-1099	133	8	performance	performance	NOUN
eistud-1099	133	9	indicators	indicator	NOUN
eistud-1099	133	10	,	,	PUNCT
eistud-1099	133	11	the	the	DET
eistud-1099	133	12	authors	author	NOUN
eistud-1099	133	13	of	of	ADP
eistud-1099	133	14	the	the	DET
eistud-1099	133	15	article	article	NOUN
eistud-1099	133	16	have	have	AUX
eistud-1099	133	17	concluded	conclude	VERB
eistud-1099	133	18	that	that	SCONJ
eistud-1099	133	19	measurement	measurement	NOUN
eistud-1099	133	20	and	and	CCONJ
eistud-1099	133	21	assessment	assessment	NOUN
eistud-1099	133	22	of	of	ADP
eistud-1099	133	23	non	non	ADJ
eistud-1099	133	24	-	-	ADJ
eistud-1099	133	25	financial	financial	ADJ
eistud-1099	133	26	performance	performance	NOUN
eistud-1099	133	27	indicators	indicator	NOUN
eistud-1099	133	28	are	be	AUX
eistud-1099	133	29	complicated	complicate	VERB
eistud-1099	133	30	by	by	ADP
eistud-1099	133	31	the	the	DET
eistud-1099	133	32	time	time	NOUN
eistud-1099	133	33	and	and	CCONJ
eistud-1099	133	34	cost	cost	NOUN
eistud-1099	133	35	factor	factor	NOUN
eistud-1099	133	36	,	,	PUNCT
eistud-1099	133	37	which	which	PRON
eistud-1099	133	38	can	can	AUX
eistud-1099	133	39	be	be	AUX
eistud-1099	133	40	described	describe	VERB
eistud-1099	133	41	as	as	ADP
eistud-1099	133	42	the	the	DET
eistud-1099	133	43	need	need	NOUN
eistud-1099	133	44	for	for	ADP
eistud-1099	133	45	extra	extra	ADJ
eistud-1099	133	46	time	time	NOUN
eistud-1099	133	47	to	to	PART
eistud-1099	133	48	explain	explain	VERB
eistud-1099	133	49	employees	employee	NOUN
eistud-1099	133	50	the	the	DET
eistud-1099	133	51	principles	principle	NOUN
eistud-1099	133	52	and	and	CCONJ
eistud-1099	133	53	advantages	advantage	NOUN
eistud-1099	133	54	of	of	ADP
eistud-1099	133	55	using	use	VERB
eistud-1099	133	56	a	a	DET
eistud-1099	133	57	non	non	ADJ
eistud-1099	133	58	-	-	ADJ
eistud-1099	133	59	financial	financial	ADJ
eistud-1099	133	60	performance	performance	NOUN
eistud-1099	133	61	system	system	NOUN
eistud-1099	133	62	as	as	ADV
eistud-1099	133	63	well	well	ADV
eistud-1099	133	64	as	as	ADP
eistud-1099	133	65	calculation	calculation	NOUN
eistud-1099	133	66	and	and	CCONJ
eistud-1099	133	67	introduction	introduction	NOUN
eistud-1099	133	68	of	of	ADP
eistud-1099	133	69	non	non	ADJ
eistud-1099	133	70	-	-	ADJ
eistud-1099	133	71	financial	financial	ADJ
eistud-1099	133	72	indicators	indicator	NOUN
eistud-1099	133	73	require	require	VERB
eistud-1099	133	74	additional	additional	ADJ
eistud-1099	133	75	information	information	NOUN
eistud-1099	133	76	.	.	PUNCT
eistud-1099	134	1	it	it	PRON
eistud-1099	134	2	is	be	AUX
eistud-1099	134	3	complicated	complicated	ADJ
eistud-1099	134	4	to	to	PART
eistud-1099	134	5	measure	measure	VERB
eistud-1099	134	6	and	and	CCONJ
eistud-1099	134	7	compare	compare	VERB
eistud-1099	134	8	non	non	ADJ
eistud-1099	134	9	-	-	ADJ
eistud-1099	134	10	financial	financial	ADJ
eistud-1099	134	11	performance	performance	NOUN
eistud-1099	134	12	indicators	indicator	NOUN
eistud-1099	134	13	because	because	SCONJ
eistud-1099	134	14	it	it	PRON
eistud-1099	134	15	is	be	AUX
eistud-1099	134	16	difficult	difficult	ADJ
eistud-1099	134	17	to	to	PART
eistud-1099	134	18	measure	measure	VERB
eistud-1099	134	19	the	the	DET
eistud-1099	134	20	results	result	NOUN
eistud-1099	134	21	of	of	ADP
eistud-1099	134	22	company	company	NOUN
eistud-1099	134	23	performance	performance	NOUN
eistud-1099	134	24	or	or	CCONJ
eistud-1099	134	25	arrive	arrive	VERB
eistud-1099	134	26	to	to	PART
eistud-1099	134	27	compromise	compromise	VERB
eistud-1099	134	28	between	between	ADP
eistud-1099	134	29	indicators	indicator	NOUN
eistud-1099	134	30	if	if	SCONJ
eistud-1099	134	31	some	some	DET
eistud-1099	134	32	indicators	indicator	NOUN
eistud-1099	134	33	are	be	AUX
eistud-1099	134	34	expressed	express	VERB
eistud-1099	134	35	in	in	ADP
eistud-1099	134	36	time	time	NOUN
eistud-1099	134	37	units	unit	NOUN
eistud-1099	134	38	,	,	PUNCT
eistud-1099	134	39	but	but	CCONJ
eistud-1099	134	40	others	other	NOUN
eistud-1099	134	41	in	in	ADP
eistud-1099	134	42	quantitative	quantitative	ADJ
eistud-1099	134	43	units	unit	NOUN
eistud-1099	134	44	or	or	CCONJ
eistud-1099	134	45	percentage	percentage	NOUN
eistud-1099	134	46	,	,	PUNCT
eistud-1099	134	47	or	or	CCONJ
eistud-1099	134	48	even	even	ADV
eistud-1099	134	49	in	in	ADP
eistud-1099	134	50	a	a	DET
eistud-1099	134	51	free	free	ADJ
eistud-1099	134	52	form	form	NOUN
eistud-1099	134	53	.	.	PUNCT
eistud-1099	135	1	as	as	ADP
eistud-1099	135	2	a	a	DET
eistud-1099	135	3	result	result	NOUN
eistud-1099	135	4	,	,	PUNCT
eistud-1099	135	5	a	a	DET
eistud-1099	135	6	variety	variety	NOUN
eistud-1099	135	7	of	of	ADP
eistud-1099	135	8	non	non	ADJ
eistud-1099	135	9	-	-	ADJ
eistud-1099	135	10	financial	financial	ADJ
eistud-1099	135	11	indicators	indicator	NOUN
eistud-1099	135	12	measurement	measurement	NOUN
eistud-1099	135	13	methods	method	NOUN
eistud-1099	135	14	can	can	AUX
eistud-1099	135	15	lead	lead	VERB
eistud-1099	135	16	to	to	PART
eistud-1099	135	17	imprecise	imprecise	ADV
eistud-1099	135	18	or	or	CCONJ
eistud-1099	135	19	even	even	ADV
eistud-1099	135	20	erroneous	erroneous	ADJ
eistud-1099	135	21	measurement	measurement	NOUN
eistud-1099	135	22	of	of	ADP
eistud-1099	135	23	company	company	NOUN
eistud-1099	135	24	’s	’s	PART
eistud-1099	135	25	non	non	ADJ
eistud-1099	135	26	-	-	ADJ
eistud-1099	135	27	financial	financial	ADJ
eistud-1099	135	28	performance	performance	NOUN
eistud-1099	135	29	.	.	PUNCT
eistud-1099	136	1	bsc	bsc	PROPN
eistud-1099	136	2	method	method	NOUN
eistud-1099	136	3	determines	determine	VERB
eistud-1099	136	4	identifying	identify	VERB
eistud-1099	136	5	causal	causal	ADJ
eistud-1099	136	6	links	link	NOUN
eistud-1099	136	7	in	in	ADP
eistud-1099	136	8	a	a	DET
eistud-1099	136	9	company	company	NOUN
eistud-1099	136	10	,	,	PUNCT
eistud-1099	136	11	but	but	CCONJ
eistud-1099	136	12	in	in	ADP
eistud-1099	136	13	case	case	NOUN
eistud-1099	136	14	of	of	ADP
eistud-1099	136	15	unknown	unknown	ADJ
eistud-1099	136	16	or	or	CCONJ
eistud-1099	136	17	unrecognized	unrecognized	ADJ
eistud-1099	136	18	causal	causal	ADJ
eistud-1099	136	19	links	link	NOUN
eistud-1099	136	20	a	a	DET
eistud-1099	136	21	company	company	NOUN
eistud-1099	136	22	may	may	AUX
eistud-1099	136	23	concentrate	concentrate	VERB
eistud-1099	136	24	attention	attention	NOUN
eistud-1099	136	25	to	to	ADP
eistud-1099	136	26	wrong	wrong	ADJ
eistud-1099	136	27	aims	aim	NOUN
eistud-1099	136	28	,	,	PUNCT
eistud-1099	136	29	thus	thus	ADV
eistud-1099	136	30	complicating	complicate	VERB
eistud-1099	136	31	decision	decision	NOUN
eistud-1099	136	32	making	making	NOUN
eistud-1099	136	33	by	by	ADP
eistud-1099	136	34	company	company	NOUN
eistud-1099	136	35	managers	manager	NOUN
eistud-1099	136	36	.	.	PUNCT
eistud-1099	137	1	figure	figure	NOUN
eistud-1099	137	2	1	1	NUM
eistud-1099	137	3	.	.	PUNCT
eistud-1099	138	1	advantages	advantage	NOUN
eistud-1099	138	2	and	and	CCONJ
eistud-1099	138	3	disadvantages	disadvantage	NOUN
eistud-1099	138	4	of	of	ADP
eistud-1099	138	5	nonfinancial	nonfinancial	ADJ
eistud-1099	138	6	performance	performance	NOUN
eistud-1099	138	7	indicators	indicator	NOUN
eistud-1099	138	8	,	,	PUNCT
eistud-1099	138	9	companies	company	NOUN
eistud-1099	138	10	’	’	PART
eistud-1099	138	11	errors	error	NOUN
eistud-1099	138	12	in	in	ADP
eistud-1099	138	13	their	their	PRON
eistud-1099	138	14	measurement	measurement	NOUN
eistud-1099	138	15	and	and	CCONJ
eistud-1099	138	16	improvement	improvement	NOUN
eistud-1099	138	17	of	of	ADP
eistud-1099	138	18	measurement	measurement	NOUN
eistud-1099	138	19	errors	error	NOUN
eistud-1099	138	20	(	(	PUNCT
eistud-1099	138	21	created	create	VERB
eistud-1099	138	22	by	by	ADP
eistud-1099	138	23	the	the	DET
eistud-1099	138	24	authors	author	NOUN
eistud-1099	138	25	based	base	VERB
eistud-1099	138	26	on	on	ADP
eistud-1099	138	27	the	the	DET
eistud-1099	138	28	data	datum	NOUN
eistud-1099	138	29	of	of	ADP
eistud-1099	138	30	ittner	ittner	NOUN
eistud-1099	138	31	and	and	CCONJ
eistud-1099	138	32	larcker	larcker	NOUN
eistud-1099	138	33	)	)	PUNCT
eistud-1099	138	34	ittner	ittner	NOUN
eistud-1099	138	35	and	and	CCONJ
eistud-1099	138	36	larcker	larcker	NOUN
eistud-1099	138	37	(	(	PUNCT
eistud-1099	138	38	2000	2000	NUM
eistud-1099	138	39	)	)	PUNCT
eistud-1099	138	40	consider	consider	VERB
eistud-1099	138	41	that	that	SCONJ
eistud-1099	138	42	non	non	ADJ
eistud-1099	138	43	-	-	ADJ
eistud-1099	138	44	financial	financial	ADJ
eistud-1099	138	45	performance	performance	NOUN
eistud-1099	138	46	indicators	indicator	NOUN
eistud-1099	138	47	lack	lack	VERB
eistud-1099	138	48	statistical	statistical	ADJ
eistud-1099	138	49	reliability	reliability	NOUN
eistud-1099	138	50	because	because	SCONJ
eistud-1099	138	51	many	many	ADJ
eistud-1099	138	52	non	non	ADJ
eistud-1099	138	53	-	-	ADJ
eistud-1099	138	54	financial	financial	ADJ
eistud-1099	138	55	data	datum	NOUN
eistud-1099	138	56	,	,	PUNCT
eistud-1099	138	57	for	for	ADP
eistud-1099	138	58	example	example	NOUN
eistud-1099	138	59	,	,	PUNCT
eistud-1099	138	60	satisfaction	satisfaction	NOUN
eistud-1099	138	61	indicators	indicator	NOUN
eistud-1099	138	62	,	,	PUNCT
eistud-1099	138	63	are	be	AUX
eistud-1099	138	64	based	base	VERB
eistud-1099	138	65	on	on	ADP
eistud-1099	138	66	surveys	survey	NOUN
eistud-1099	138	67	having	have	VERB
eistud-1099	138	68	a	a	DET
eistud-1099	138	69	certain	certain	ADJ
eistud-1099	138	70	number	number	NOUN
eistud-1099	138	71	of	of	ADP
eistud-1099	138	72	respondents	respondent	NOUN
eistud-1099	138	73	and	and	CCONJ
eistud-1099	138	74	quite	quite	ADV
eistud-1099	138	75	few	few	ADJ
eistud-1099	138	76	questions	question	NOUN
eistud-1099	138	77	.	.	PUNCT
eistud-1099	139	1	ittner	ittner	NOUN
eistud-1099	139	2	and	and	CCONJ
eistud-1099	139	3	larcker	larcker	NOUN
eistud-1099	139	4	(	(	PUNCT
eistud-1099	139	5	2003	2003	NUM
eistud-1099	139	6	)	)	PUNCT
eistud-1099	139	7	are	be	AUX
eistud-1099	139	8	aware	aware	ADJ
eistud-1099	139	9	of	of	ADP
eistud-1099	139	10	companies	company	NOUN
eistud-1099	139	11	’	’	PART
eistud-1099	139	12	errors	error	NOUN
eistud-1099	139	13	in	in	ADP
eistud-1099	139	14	measurement	measurement	NOUN
eistud-1099	139	15	of	of	ADP
eistud-1099	139	16	non	non	ADJ
eistud-1099	139	17	-	-	ADJ
eistud-1099	139	18	financial	financial	ADJ
eistud-1099	139	19	performance	performance	NOUN
eistud-1099	139	20	resulting	result	VERB
eistud-1099	139	21	from	from	ADP
eistud-1099	139	22	identification	identification	NOUN
eistud-1099	139	23	and	and	CCONJ
eistud-1099	139	24	assessment	assessment	NOUN
eistud-1099	139	25	of	of	ADP
eistud-1099	139	26	company	company	NOUN
eistud-1099	139	27	’s	’s	PART
eistud-1099	139	28	non	non	ADJ
eistud-1099	139	29	-	-	ADJ
eistud-1099	139	30	financial	financial	ADJ
eistud-1099	139	31	indicators	indicator	NOUN
eistud-1099	139	32	advantages	advantage	NOUN
eistud-1099	139	33	and	and	CCONJ
eistud-1099	139	34	disadvantages	disadvantage	NOUN
eistud-1099	139	35	.	.	PUNCT
eistud-1099	140	1	bsc	bsc	PROPN
eistud-1099	140	2	method	method	NOUN
eistud-1099	140	3	,	,	PUNCT
eistud-1099	140	4	for	for	ADP
eistud-1099	140	5	example	example	NOUN
eistud-1099	140	6	,	,	PUNCT
eistud-1099	140	7	does	do	AUX
eistud-1099	140	8	not	not	PART
eistud-1099	140	9	determine	determine	VERB
eistud-1099	140	10	which	which	PRON
eistud-1099	140	11	fields	field	NOUN
eistud-1099	140	12	provide	provide	VERB
eistud-1099	140	13	the	the	DET
eistud-1099	140	14	greatest	great	ADJ
eistud-1099	140	15	contribution	contribution	NOUN
eistud-1099	140	16	to	to	ADP
eistud-1099	140	17	the	the	DET
eistud-1099	140	18	company	company	NOUN
eistud-1099	140	19	’s	’s	PART
eistud-1099	140	20	financial	financial	ADJ
eistud-1099	140	21	results	result	NOUN
eistud-1099	140	22	.	.	PUNCT
eistud-1099	141	1	successful	successful	ADJ
eistud-1099	141	2	companies	company	NOUN
eistud-1099	141	3	use	use	VERB
eistud-1099	141	4	causal	causal	ADJ
eistud-1099	141	5	models	model	NOUN
eistud-1099	141	6	identifying	identify	VERB
eistud-1099	141	7	causal	causal	ADJ
eistud-1099	141	8	links	link	NOUN
eistud-1099	141	9	between	between	ADP
eistud-1099	141	10	the	the	DET
eistud-1099	141	11	implemented	implement	VERB
eistud-1099	141	12	measures	measure	NOUN
eistud-1099	141	13	and	and	CCONJ
eistud-1099	141	14	performance	performance	NOUN
eistud-1099	141	15	results	result	NOUN
eistud-1099	141	16	.	.	PUNCT
eistud-1099	142	1	the	the	DET
eistud-1099	142	2	companies	company	NOUN
eistud-1099	142	3	using	use	VERB
eistud-1099	142	4	causal	causal	ADJ
eistud-1099	142	5	models	model	NOUN
eistud-1099	142	6	can	can	AUX
eistud-1099	142	7	rarely	rarely	ADV
eistud-1099	142	8	actual	actual	ADJ
eistud-1099	142	9	improvement	improvement	NOUN
eistud-1099	142	10	in	in	ADP
eistud-1099	142	11	non	non	ADJ
eistud-1099	142	12	-	-	ADJ
eistud-1099	142	13	financial	financial	ADJ
eistud-1099	142	14	performance	performance	NOUN
eistud-1099	142	15	measurement	measurement	NOUN
eistud-1099	142	16	and	and	CCONJ
eistud-1099	142	17	its	its	PRON
eistud-1099	142	18	impact	impact	NOUN
eistud-1099	142	19	on	on	ADP
eistud-1099	142	20	future	future	ADJ
eistud-1099	142	21	financial	financial	ADJ
eistud-1099	142	22	performance	performance	NOUN
eistud-1099	142	23	results	result	NOUN
eistud-1099	142	24	.	.	PUNCT
eistud-1099	143	1	besides	besides	SCONJ
eistud-1099	143	2	,	,	PUNCT
eistud-1099	143	3	the	the	DET
eistud-1099	143	4	researches	research	NOUN
eistud-1099	143	5	of	of	ADP
eistud-1099	143	6	ittner	ittner	NOUN
eistud-1099	143	7	and	and	CCONJ
eistud-1099	143	8	larcker	larcker	NOUN
eistud-1099	143	9	(	(	PUNCT
eistud-1099	143	10	2003	2003	NUM
eistud-1099	143	11	)	)	PUNCT
eistud-1099	143	12	prove	prove	VERB
eistud-1099	143	13	that	that	SCONJ
eistud-1099	143	14	70	70	NUM
eistud-1099	143	15	%	%	NOUN
eistud-1099	143	16	of	of	ADP
eistud-1099	143	17	companies	company	NOUN
eistud-1099	143	18	use	use	VERB
eistud-1099	143	19	indicators	indicator	NOUN
eistud-1099	143	20	which	which	PRON
eistud-1099	143	21	are	be	AUX
eistud-1099	143	22	not	not	PART
eistud-1099	143	23	sufficiently	sufficiently	ADV
eistud-1099	143	24	statistically	statistically	ADV
eistud-1099	143	25	grounded	ground	VERB
eistud-1099	143	26	and	and	CCONJ
eistud-1099	143	27	reliable	reliable	ADJ
eistud-1099	143	28	.	.	PUNCT
eistud-1099	144	1	options	option	NOUN
eistud-1099	144	2	for	for	ADP
eistud-1099	144	3	improvement	improvement	NOUN
eistud-1099	144	4	of	of	ADP
eistud-1099	144	5	non	non	ADJ
eistud-1099	144	6	-	-	ADJ
eistud-1099	144	7	financial	financial	ADJ
eistud-1099	144	8	indicators	indicator	NOUN
eistud-1099	144	9	(	(	PUNCT
eistud-1099	144	10	see	see	VERB
eistud-1099	144	11	figure	figure	NOUN
eistud-1099	144	12	1	1	NUM
eistud-1099	144	13	)	)	PUNCT
eistud-1099	144	14	are	be	AUX
eistud-1099	144	15	based	base	VERB
eistud-1099	144	16	on	on	ADP
eistud-1099	144	17	the	the	DET
eistud-1099	144	18	application	application	NOUN
eistud-1099	144	19	of	of	ADP
eistud-1099	144	20	a	a	DET
eistud-1099	144	21	causal	causal	ADJ
eistud-1099	144	22	model	model	NOUN
eistud-1099	144	23	,	,	PUNCT
eistud-1099	144	24	continuous	continuous	ADJ
eistud-1099	144	25	improvement	improvement	NOUN
eistud-1099	144	26	of	of	ADP
eistud-1099	144	27	the	the	DET
eistud-1099	144	28	model	model	NOUN
eistud-1099	144	29	,	,	PUNCT
eistud-1099	144	30	use	use	VERB
eistud-1099	144	31	model	model	NOUN
eistud-1099	144	32	data	datum	NOUN
eistud-1099	144	33	in	in	ADP
eistud-1099	144	34	making	make	VERB
eistud-1099	144	35	decisions	decision	NOUN
eistud-1099	144	36	,	,	PUNCT
eistud-1099	144	37	and	and	CCONJ
eistud-1099	144	38	assessment	assessment	NOUN
eistud-1099	144	39	of	of	ADP
eistud-1099	144	40	model	model	NOUN
eistud-1099	144	41	performance	performance	NOUN
eistud-1099	144	42	outcomes	outcome	NOUN
eistud-1099	144	43	.	.	PUNCT
eistud-1099	145	1	in	in	ADP
eistud-1099	145	2	order	order	NOUN
eistud-1099	145	3	to	to	PART
eistud-1099	145	4	introduce	introduce	VERB
eistud-1099	145	5	a	a	DET
eistud-1099	145	6	causal	causal	ADJ
eistud-1099	145	7	model	model	NOUN
eistud-1099	145	8	successfully	successfully	ADV
eistud-1099	145	9	it	it	PRON
eistud-1099	145	10	is	be	AUX
eistud-1099	145	11	needed	need	VERB
eistud-1099	145	12	to	to	PART
eistud-1099	145	13	summarize	summarize	VERB
eistud-1099	145	14	information	information	NOUN
eistud-1099	145	15	and	and	CCONJ
eistud-1099	145	16	check	check	VERB
eistud-1099	145	17	causal	causal	ADJ
eistud-1099	145	18	links	link	NOUN
eistud-1099	145	19	within	within	ADP
eistud-1099	145	20	the	the	DET
eistud-1099	145	21	model	model	NOUN
eistud-1099	145	22	by	by	ADP
eistud-1099	145	23	applying	apply	VERB
eistud-1099	145	24	mathematical	mathematical	ADJ
eistud-1099	145	25	statistics	statistic	NOUN
eistud-1099	145	26	and	and	CCONJ
eistud-1099	145	27	other	other	ADJ
eistud-1099	145	28	methods	method	NOUN
eistud-1099	145	29	(	(	PUNCT
eistud-1099	145	30	for	for	ADP
eistud-1099	145	31	example	example	NOUN
eistud-1099	145	32	,	,	PUNCT
eistud-1099	145	33	target	target	NOUN
eistud-1099	145	34	group	group	NOUN
eistud-1099	145	35	method	method	NOUN
eistud-1099	145	36	,	,	PUNCT
eistud-1099	145	37	interview	interview	NOUN
eistud-1099	145	38	method	method	NOUN
eistud-1099	145	39	)	)	PUNCT
eistud-1099	145	40	.	.	PUNCT
eistud-1099	146	1	issn	issn	PROPN
eistud-1099	146	2	1822–8402	1822–8402	NUM
eistud-1099	146	3	european	european	ADJ
eistud-1099	146	4	integration	integration	NOUN
eistud-1099	146	5	studies	study	NOUN
eistud-1099	146	6	.	.	PUNCT
eistud-1099	147	1	2011	2011	NUM
eistud-1099	147	2	.	.	PUNCT
eistud-1099	148	1	no	no	DET
eistud-1099	148	2	5	5	NUM
eistud-1099	148	3	218	218	NUM
eistud-1099	148	4	the	the	DET
eistud-1099	148	5	authors	author	NOUN
eistud-1099	148	6	consider	consider	VERB
eistud-1099	148	7	that	that	SCONJ
eistud-1099	148	8	companies	company	NOUN
eistud-1099	148	9	,	,	PUNCT
eistud-1099	148	10	including	include	VERB
eistud-1099	148	11	latvian	latvian	ADJ
eistud-1099	148	12	companies	company	NOUN
eistud-1099	148	13	,	,	PUNCT
eistud-1099	148	14	can	can	AUX
eistud-1099	148	15	gain	gain	VERB
eistud-1099	148	16	opportunities	opportunity	NOUN
eistud-1099	148	17	to	to	PART
eistud-1099	148	18	identify	identify	VERB
eistud-1099	148	19	better	well	ADJ
eistud-1099	148	20	company	company	NOUN
eistud-1099	148	21	performance	performance	NOUN
eistud-1099	148	22	results	result	NOUN
eistud-1099	148	23	and	and	CCONJ
eistud-1099	148	24	measure	measure	VERB
eistud-1099	148	25	the	the	DET
eistud-1099	148	26	company	company	NOUN
eistud-1099	148	27	’s	’s	PART
eistud-1099	148	28	market	market	NOUN
eistud-1099	148	29	value	value	NOUN
eistud-1099	148	30	by	by	ADP
eistud-1099	148	31	applying	apply	VERB
eistud-1099	148	32	the	the	DET
eistud-1099	148	33	causal	causal	ADJ
eistud-1099	148	34	model	model	NOUN
eistud-1099	148	35	and	and	CCONJ
eistud-1099	148	36	bsc	bsc	PROPN
eistud-1099	148	37	and	and	CCONJ
eistud-1099	148	38	taking	take	VERB
eistud-1099	148	39	into	into	ADP
eistud-1099	148	40	consideration	consideration	NOUN
eistud-1099	148	41	the	the	DET
eistud-1099	148	42	potions	potion	NOUN
eistud-1099	148	43	for	for	ADP
eistud-1099	148	44	improvement	improvement	NOUN
eistud-1099	148	45	of	of	ADP
eistud-1099	148	46	non	non	ADJ
eistud-1099	148	47	-	-	ADJ
eistud-1099	148	48	financial	financial	ADJ
eistud-1099	148	49	indicators	indicator	NOUN
eistud-1099	148	50	offered	offer	VERB
eistud-1099	148	51	by	by	ADP
eistud-1099	148	52	ittner	ittner	NOUN
eistud-1099	148	53	and	and	CCONJ
eistud-1099	148	54	larcker	larcker	NOUN
eistud-1099	148	55	(	(	PUNCT
eistud-1099	148	56	2003	2003	NUM
eistud-1099	148	57	)	)	PUNCT
eistud-1099	148	58	.	.	PUNCT
eistud-1099	149	1	conclusions	conclusion	NOUN
eistud-1099	149	2	•	•	VERB
eistud-1099	149	3	non	non	ADJ
eistud-1099	149	4	-	-	ADJ
eistud-1099	149	5	financial	financial	ADJ
eistud-1099	149	6	indicators	indicator	NOUN
eistud-1099	149	7	reflect	reflect	VERB
eistud-1099	149	8	individual	individual	ADJ
eistud-1099	149	9	elements	element	NOUN
eistud-1099	149	10	of	of	ADP
eistud-1099	149	11	company	company	NOUN
eistud-1099	149	12	’s	’s	PART
eistud-1099	149	13	intellectual	intellectual	ADJ
eistud-1099	149	14	capital	capital	NOUN
eistud-1099	149	15	;	;	PUNCT
eistud-1099	149	16	they	they	PRON
eistud-1099	149	17	are	be	AUX
eistud-1099	149	18	intangible	intangible	ADJ
eistud-1099	149	19	resources	resource	NOUN
eistud-1099	149	20	comprising	comprise	VERB
eistud-1099	149	21	the	the	DET
eistud-1099	149	22	company	company	NOUN
eistud-1099	149	23	’s	’s	PART
eistud-1099	149	24	value	value	NOUN
eistud-1099	149	25	.	.	PUNCT
eistud-1099	150	1	•	•	NUM
eistud-1099	150	2	in	in	ADP
eistud-1099	150	3	scientific	scientific	ADJ
eistud-1099	150	4	literature	literature	NOUN
eistud-1099	150	5	there	there	PRON
eistud-1099	150	6	is	be	VERB
eistud-1099	150	7	no	no	DET
eistud-1099	150	8	common	common	ADJ
eistud-1099	150	9	approach	approach	NOUN
eistud-1099	150	10	to	to	ADP
eistud-1099	150	11	the	the	DET
eistud-1099	150	12	classification	classification	NOUN
eistud-1099	150	13	,	,	PUNCT
eistud-1099	150	14	measurement	measurement	NOUN
eistud-1099	150	15	and	and	CCONJ
eistud-1099	150	16	assessment	assessment	NOUN
eistud-1099	150	17	methods	method	NOUN
eistud-1099	150	18	of	of	ADP
eistud-1099	150	19	non	non	ADJ
eistud-1099	150	20	-	-	ADJ
eistud-1099	150	21	financial	financial	ADJ
eistud-1099	150	22	indicators	indicator	NOUN
eistud-1099	150	23	.	.	PUNCT
eistud-1099	151	1	as	as	SCONJ
eistud-1099	151	2	there	there	PRON
eistud-1099	151	3	are	be	VERB
eistud-1099	151	4	no	no	DET
eistud-1099	151	5	common	common	ADJ
eistud-1099	151	6	ways	way	NOUN
eistud-1099	151	7	to	to	PART
eistud-1099	151	8	reveal	reveal	VERB
eistud-1099	151	9	information	information	NOUN
eistud-1099	151	10	,	,	PUNCT
eistud-1099	151	11	it	it	PRON
eistud-1099	151	12	causes	cause	VERB
eistud-1099	151	13	difficulties	difficulty	NOUN
eistud-1099	151	14	in	in	ADP
eistud-1099	151	15	displaying	display	VERB
eistud-1099	151	16	information	information	NOUN
eistud-1099	151	17	in	in	ADP
eistud-1099	151	18	relation	relation	NOUN
eistud-1099	151	19	to	to	ADP
eistud-1099	151	20	nonfinancial	nonfinancial	ADJ
eistud-1099	151	21	indicators	indicator	NOUN
eistud-1099	151	22	.	.	PUNCT
eistud-1099	152	1	•	•	NUM
eistud-1099	152	2	the	the	DET
eistud-1099	152	3	most	most	ADV
eistud-1099	152	4	widespread	widespread	ADJ
eistud-1099	152	5	method	method	NOUN
eistud-1099	152	6	for	for	ADP
eistud-1099	152	7	identifying	identify	VERB
eistud-1099	152	8	,	,	PUNCT
eistud-1099	152	9	measuring	measure	VERB
eistud-1099	152	10	and	and	CCONJ
eistud-1099	152	11	displaying	display	VERB
eistud-1099	152	12	non	non	ADJ
eistud-1099	152	13	-	-	ADJ
eistud-1099	152	14	financial	financial	ADJ
eistud-1099	152	15	performance	performance	NOUN
eistud-1099	152	16	indicators	indicator	NOUN
eistud-1099	152	17	is	be	AUX
eistud-1099	152	18	the	the	DET
eistud-1099	152	19	a	a	DET
eistud-1099	152	20	balanced	balanced	ADJ
eistud-1099	152	21	scorecard	scorecard	NOUN
eistud-1099	152	22	system	system	NOUN
eistud-1099	152	23	,	,	PUNCT
eistud-1099	152	24	which	which	PRON
eistud-1099	152	25	includes	include	VERB
eistud-1099	152	26	financial	financial	ADJ
eistud-1099	152	27	perspective	perspective	NOUN
eistud-1099	152	28	,	,	PUNCT
eistud-1099	152	29	clients	client	NOUN
eistud-1099	152	30	perspective	perspective	NOUN
eistud-1099	152	31	,	,	PUNCT
eistud-1099	152	32	internal	internal	ADJ
eistud-1099	152	33	business	business	NOUN
eistud-1099	152	34	processes	process	NOUN
eistud-1099	152	35	perspective	perspective	NOUN
eistud-1099	152	36	and	and	CCONJ
eistud-1099	152	37	innovations	innovation	NOUN
eistud-1099	152	38	and	and	CCONJ
eistud-1099	152	39	learning	learn	VERB
eistud-1099	152	40	perspective	perspective	NOUN
eistud-1099	152	41	.	.	PUNCT
eistud-1099	153	1	the	the	DET
eistud-1099	153	2	balanced	balanced	ADJ
eistud-1099	153	3	scorecard	scorecard	NOUN
eistud-1099	153	4	system	system	NOUN
eistud-1099	153	5	developed	develop	VERB
eistud-1099	153	6	,	,	PUNCT
eistud-1099	153	7	strategy	strategy	NOUN
eistud-1099	153	8	-	-	PUNCT
eistud-1099	153	9	mapping	mapping	NOUN
eistud-1099	153	10	was	be	AUX
eistud-1099	153	11	elaborated	elaborate	VERB
eistud-1099	153	12	to	to	ADP
eistud-1099	153	13	trace	trace	NOUN
eistud-1099	153	14	and	and	CCONJ
eistud-1099	153	15	develop	develop	VERB
eistud-1099	153	16	causal	causal	ADJ
eistud-1099	153	17	links	link	NOUN
eistud-1099	153	18	between	between	ADP
eistud-1099	153	19	long	long	ADJ
eistud-1099	153	20	-	-	PUNCT
eistud-1099	153	21	term	term	NOUN
eistud-1099	153	22	aims	aim	NOUN
eistud-1099	153	23	and	and	CCONJ
eistud-1099	153	24	implemented	implement	VERB
eistud-1099	153	25	short	short	ADJ
eistud-1099	153	26	-	-	PUNCT
eistud-1099	153	27	term	term	NOUN
eistud-1099	153	28	activities	activity	NOUN
eistud-1099	153	29	.	.	PUNCT
eistud-1099	154	1	•	•	NUM
eistud-1099	154	2	despite	despite	SCONJ
eistud-1099	154	3	the	the	DET
eistud-1099	154	4	fact	fact	NOUN
eistud-1099	154	5	that	that	SCONJ
eistud-1099	154	6	standardized	standardized	ADJ
eistud-1099	154	7	calculations	calculation	NOUN
eistud-1099	154	8	have	have	AUX
eistud-1099	154	9	appeared	appear	VERB
eistud-1099	154	10	to	to	PART
eistud-1099	154	11	measure	measure	VERB
eistud-1099	154	12	intangible	intangible	ADJ
eistud-1099	154	13	assets	asset	NOUN
eistud-1099	154	14	performance	performance	NOUN
eistud-1099	154	15	results	result	NOUN
eistud-1099	154	16	,	,	PUNCT
eistud-1099	154	17	for	for	ADP
eistud-1099	154	18	example	example	NOUN
eistud-1099	154	19	,	,	PUNCT
eistud-1099	154	20	impact	impact	NOUN
eistud-1099	154	21	of	of	ADP
eistud-1099	154	22	brands	brand	NOUN
eistud-1099	154	23	in	in	ADP
eistud-1099	154	24	the	the	DET
eistud-1099	154	25	1990s	1990	NOUN
eistud-1099	154	26	,	,	PUNCT
eistud-1099	154	27	the	the	DET
eistud-1099	154	28	non	non	ADJ
eistud-1099	154	29	-	-	ADJ
eistud-1099	154	30	financial	financial	ADJ
eistud-1099	154	31	performance	performance	NOUN
eistud-1099	154	32	identification	identification	NOUN
eistud-1099	154	33	,	,	PUNCT
eistud-1099	154	34	measurement	measurement	NOUN
eistud-1099	154	35	and	and	CCONJ
eistud-1099	154	36	reporting	reporting	NOUN
eistud-1099	154	37	mechanism	mechanism	NOUN
eistud-1099	154	38	is	be	AUX
eistud-1099	154	39	insufficiently	insufficiently	ADV
eistud-1099	154	40	elaborated	elaborate	VERB
eistud-1099	154	41	.	.	PUNCT
eistud-1099	155	1	•	•	NUM
eistud-1099	155	2	assessment	assessment	NOUN
eistud-1099	155	3	of	of	ADP
eistud-1099	155	4	company	company	NOUN
eistud-1099	155	5	’s	’s	PART
eistud-1099	155	6	non	non	ADJ
eistud-1099	155	7	-	-	ADJ
eistud-1099	155	8	financial	financial	ADJ
eistud-1099	155	9	performance	performance	NOUN
eistud-1099	155	10	errors	error	NOUN
eistud-1099	155	11	basing	base	VERB
eistud-1099	155	12	on	on	ADP
eistud-1099	155	13	the	the	DET
eistud-1099	155	14	recognition	recognition	NOUN
eistud-1099	155	15	and	and	CCONJ
eistud-1099	155	16	assessment	assessment	NOUN
eistud-1099	155	17	of	of	ADP
eistud-1099	155	18	non	non	ADJ
eistud-1099	155	19	-	-	ADJ
eistud-1099	155	20	financial	financial	ADJ
eistud-1099	155	21	indicators	indicator	NOUN
eistud-1099	155	22	advantages	advantage	NOUN
eistud-1099	155	23	and	and	CCONJ
eistud-1099	155	24	disadvantages	disadvantage	NOUN
eistud-1099	155	25	provides	provide	VERB
eistud-1099	155	26	an	an	DET
eistud-1099	155	27	opportunity	opportunity	NOUN
eistud-1099	155	28	to	to	PART
eistud-1099	155	29	consider	consider	VERB
eistud-1099	155	30	options	option	NOUN
eistud-1099	155	31	for	for	ADP
eistud-1099	155	32	improvement	improvement	NOUN
eistud-1099	155	33	of	of	ADP
eistud-1099	155	34	non	non	ADJ
eistud-1099	155	35	-	-	ADJ
eistud-1099	155	36	financial	financial	ADJ
eistud-1099	155	37	indicators	indicator	NOUN
eistud-1099	155	38	measurement	measurement	NOUN
eistud-1099	155	39	.	.	PUNCT
eistud-1099	156	1	on	on	ADP
eistud-1099	156	2	the	the	DET
eistud-1099	156	3	basic	basic	NOUN
eistud-1099	156	4	of	of	ADP
eistud-1099	156	5	the	the	DET
eistud-1099	156	6	above	above	ADJ
eistud-1099	156	7	conclusions	conclusion	NOUN
eistud-1099	156	8	,	,	PUNCT
eistud-1099	156	9	it	it	PRON
eistud-1099	156	10	is	be	AUX
eistud-1099	156	11	possible	possible	ADJ
eistud-1099	156	12	to	to	PART
eistud-1099	156	13	make	make	VERB
eistud-1099	156	14	the	the	DET
eistud-1099	156	15	following	follow	VERB
eistud-1099	156	16	recommendations	recommendation	NOUN
eistud-1099	156	17	for	for	ADP
eistud-1099	156	18	the	the	DET
eistud-1099	156	19	practical	practical	ADJ
eistud-1099	156	20	implementation	implementation	NOUN
eistud-1099	156	21	of	of	ADP
eistud-1099	156	22	non	non	ADJ
eistud-1099	156	23	-	-	ADJ
eistud-1099	156	24	financial	financial	ADJ
eistud-1099	156	25	indicators	indicator	NOUN
eistud-1099	156	26	for	for	ADP
eistud-1099	156	27	evaluation	evaluation	NOUN
eistud-1099	156	28	of	of	ADP
eistud-1099	156	29	company	company	NOUN
eistud-1099	156	30	’s	’s	PART
eistud-1099	156	31	business	business	NOUN
eistud-1099	156	32	activity	activity	NOUN
eistud-1099	156	33	:	:	PUNCT
eistud-1099	156	34	•	•	NUM
eistud-1099	156	35	description	description	NOUN
eistud-1099	156	36	of	of	ADP
eistud-1099	156	37	a	a	DET
eistud-1099	156	38	company	company	NOUN
eistud-1099	156	39	’s	’s	PART
eistud-1099	156	40	strategy	strategy	NOUN
eistud-1099	156	41	;	;	PUNCT
eistud-1099	156	42	•	•	ADP
eistud-1099	156	43	identifying	identify	VERB
eistud-1099	156	44	the	the	DET
eistud-1099	156	45	subject	subject	NOUN
eistud-1099	156	46	of	of	ADP
eistud-1099	156	47	non	non	ADJ
eistud-1099	156	48	-	-	ADJ
eistud-1099	156	49	financial	financial	ADJ
eistud-1099	156	50	indicators	indicator	NOUN
eistud-1099	156	51	for	for	ADP
eistud-1099	156	52	management	management	NOUN
eistud-1099	156	53	purposes	purpose	NOUN
eistud-1099	156	54	,	,	PUNCT
eistud-1099	156	55	because	because	SCONJ
eistud-1099	156	56	the	the	DET
eistud-1099	156	57	classification	classification	NOUN
eistud-1099	156	58	of	of	ADP
eistud-1099	156	59	indicators	indicator	NOUN
eistud-1099	156	60	defines	define	VERB
eistud-1099	156	61	the	the	DET
eistud-1099	156	62	basis	basis	NOUN
eistud-1099	156	63	of	of	ADP
eistud-1099	156	64	the	the	DET
eistud-1099	156	65	model	model	NOUN
eistud-1099	156	66	of	of	ADP
eistud-1099	156	67	its	its	PRON
eistud-1099	156	68	measurement	measurement	NOUN
eistud-1099	156	69	;	;	PUNCT
eistud-1099	156	70	•	•	NUM
eistud-1099	156	71	selecting	select	VERB
eistud-1099	156	72	the	the	DET
eistud-1099	156	73	appropriate	appropriate	ADJ
eistud-1099	156	74	method	method	NOUN
eistud-1099	156	75	of	of	ADP
eistud-1099	156	76	value	value	NOUN
eistud-1099	156	77	;	;	PUNCT
eistud-1099	156	78	kaplan	kaplan	PROPN
eistud-1099	156	79	and	and	CCONJ
eistud-1099	156	80	norton‘s	norton‘s	PROPN
eistud-1099	156	81	strategy	strategy	NOUN
eistud-1099	156	82	-	-	PUNCT
eistud-1099	156	83	mapping	mapping	NOUN
eistud-1099	156	84	approach	approach	NOUN
eistud-1099	156	85	could	could	AUX
eistud-1099	156	86	be	be	AUX
eistud-1099	156	87	useful	useful	ADJ
eistud-1099	156	88	for	for	ADP
eistud-1099	156	89	latvian	latvian	ADJ
eistud-1099	156	90	companies	company	NOUN
eistud-1099	156	91	;	;	PUNCT
eistud-1099	156	92	•	•	PRON
eistud-1099	156	93	developing	develop	VERB
eistud-1099	156	94	a	a	DET
eistud-1099	156	95	report	report	NOUN
eistud-1099	156	96	on	on	ADP
eistud-1099	156	97	intellectual	intellectual	ADJ
eistud-1099	156	98	capital	capital	NOUN
eistud-1099	156	99	as	as	ADP
eistud-1099	156	100	an	an	DET
eistud-1099	156	101	additional	additional	ADJ
eistud-1099	156	102	part	part	NOUN
eistud-1099	156	103	of	of	ADP
eistud-1099	156	104	a	a	DET
eistud-1099	156	105	company‘s	company‘s	ADJ
eistud-1099	156	106	financial	financial	ADJ
eistud-1099	156	107	statement	statement	NOUN
eistud-1099	156	108	.	.	PUNCT
eistud-1099	157	1	performance	performance	NOUN
eistud-1099	157	2	can	can	AUX
eistud-1099	157	3	be	be	AUX
eistud-1099	157	4	monitored	monitor	VERB
eistud-1099	157	5	year	year	NOUN
eistud-1099	157	6	by	by	ADP
eistud-1099	157	7	year	year	NOUN
eistud-1099	157	8	,	,	PUNCT
eistud-1099	157	9	or	or	CCONJ
eistud-1099	157	10	can	can	AUX
eistud-1099	157	11	be	be	AUX
eistud-1099	157	12	compared	compare	VERB
eistud-1099	157	13	to	to	ADP
eistud-1099	157	14	other	other	ADJ
eistud-1099	157	15	similar	similar	ADJ
eistud-1099	157	16	organizations	organization	NOUN
eistud-1099	157	17	.	.	PUNCT
eistud-1099	158	1	a	a	DET
eistud-1099	158	2	report	report	NOUN
eistud-1099	158	3	on	on	ADP
eistud-1099	158	4	intellectual	intellectual	ADJ
eistud-1099	158	5	capital	capital	NOUN
eistud-1099	158	6	is	be	AUX
eistud-1099	158	7	considered	consider	VERB
eistud-1099	158	8	to	to	PART
eistud-1099	158	9	be	be	AUX
eistud-1099	158	10	a	a	DET
eistud-1099	158	11	tool	tool	NOUN
eistud-1099	158	12	for	for	ADP
eistud-1099	158	13	financial	financial	ADJ
eistud-1099	158	14	and	and	CCONJ
eistud-1099	158	15	non	non	ADJ
eistud-1099	158	16	-	-	ADJ
eistud-1099	158	17	financial	financial	ADJ
eistud-1099	158	18	indicators	indicator	NOUN
eistud-1099	158	19	measurement	measurement	NOUN
eistud-1099	158	20	,	,	PUNCT
eistud-1099	158	21	management	management	NOUN
eistud-1099	158	22	and	and	CCONJ
eistud-1099	158	23	enhancement	enhancement	NOUN
eistud-1099	158	24	of	of	ADP
eistud-1099	158	25	company	company	NOUN
eistud-1099	158	26	’s	’s	PART
eistud-1099	158	27	attractiveness	attractiveness	NOUN
eistud-1099	158	28	for	for	ADP
eistud-1099	158	29	investors	investor	NOUN
eistud-1099	158	30	.	.	PUNCT
eistud-1099	159	1	•	•	NUM
eistud-1099	159	2	despite	despite	SCONJ
eistud-1099	159	3	the	the	DET
eistud-1099	159	4	fact	fact	NOUN
eistud-1099	159	5	that	that	SCONJ
eistud-1099	159	6	scientific	scientific	ADJ
eistud-1099	159	7	interest	interest	NOUN
eistud-1099	159	8	in	in	ADP
eistud-1099	159	9	the	the	DET
eistud-1099	159	10	problem	problem	NOUN
eistud-1099	159	11	of	of	ADP
eistud-1099	159	12	implementation	implementation	NOUN
eistud-1099	159	13	of	of	ADP
eistud-1099	159	14	non	non	ADJ
eistud-1099	159	15	-	-	ADJ
eistud-1099	159	16	financial	financial	ADJ
eistud-1099	159	17	indicators	indicator	NOUN
eistud-1099	159	18	is	be	AUX
eistud-1099	159	19	constantly	constantly	ADV
eistud-1099	159	20	growing	grow	VERB
eistud-1099	159	21	,	,	PUNCT
eistud-1099	159	22	the	the	DET
eistud-1099	159	23	above	above	ADV
eistud-1099	159	24	presented	present	VERB
eistud-1099	159	25	theme	theme	NOUN
eistud-1099	159	26	is	be	AUX
eistud-1099	159	27	still	still	ADV
eistud-1099	159	28	being	be	AUX
eistud-1099	159	29	the	the	DET
eistud-1099	159	30	subject	subject	NOUN
eistud-1099	159	31	of	of	ADP
eistud-1099	159	32	scientific	scientific	ADJ
eistud-1099	159	33	discussions	discussion	NOUN
eistud-1099	159	34	and	and	CCONJ
eistud-1099	159	35	disputes	dispute	NOUN
eistud-1099	159	36	.	.	PUNCT
eistud-1099	160	1	references	reference	NOUN
eistud-1099	160	2	abdel	abdel	PROPN
eistud-1099	160	3	-	-	PUNCT
eistud-1099	160	4	maksoud	maksoud	PROPN
eistud-1099	160	5	a.	a.	PROPN
eistud-1099	160	6	,	,	PUNCT
eistud-1099	160	7	dugdale	dugdale	PROPN
eistud-1099	160	8	d.	d.	PROPN
eistud-1099	160	9	,	,	PUNCT
eistud-1099	160	10	luther	luther	PROPN
eistud-1099	160	11	r	r	PROPN
eistud-1099	160	12	non	non	ADJ
eistud-1099	160	13	-	-	ADJ
eistud-1099	160	14	financial	financial	ADJ
eistud-1099	160	15	performance	performance	NOUN
eistud-1099	160	16	measurement	measurement	NOUN
eistud-1099	160	17	in	in	ADP
eistud-1099	160	18	manufacturing	manufacturing	NOUN
eistud-1099	160	19	companies	company	NOUN
eistud-1099	160	20	.	.	PUNCT
eistud-1099	161	1	//	//	PUNCT
eistud-1099	162	1	the	the	DET
eistud-1099	162	2	british	british	PROPN
eistud-1099	162	3	accounting	accounting	PROPN
eistud-1099	162	4	review	review	PROPN
eistud-1099	162	5	,	,	PUNCT
eistud-1099	162	6	2005	2005	NUM
eistud-1099	162	7	,	,	PUNCT
eistud-1099	162	8	vol.37	vol.37	NOUN
eistud-1099	162	9	,	,	PUNCT
eistud-1099	162	10	p.261	p.261	NOUN
eistud-1099	162	11	–	–	PUNCT
eistud-1099	162	12	297	297	NUM
eistud-1099	162	13	.	.	PUNCT
eistud-1099	162	14	andriessen	andriessen	PROPN
eistud-1099	162	15	.	.	PUNCT
eistud-1099	163	1	d.	d.	PROPN
eistud-1099	163	2	making	make	VERB
eistud-1099	163	3	sense	sense	NOUN
eistud-1099	163	4	of	of	ADP
eistud-1099	163	5	intellectual	intellectual	ADJ
eistud-1099	163	6	capital	capital	NOUN
eistud-1099	163	7	:	:	PUNCT
eistud-1099	163	8	designing	design	VERB
eistud-1099	163	9	a	a	DET
eistud-1099	163	10	method	method	NOUN
eistud-1099	163	11	for	for	ADP
eistud-1099	163	12	the	the	DET
eistud-1099	163	13	valuation	valuation	NOUN
eistud-1099	163	14	of	of	ADP
eistud-1099	163	15	intangibles	intangible	NOUN
eistud-1099	163	16	.	.	PUNCT
eistud-1099	164	1	butterworth	butterworth	PROPN
eistud-1099	164	2	-	-	PUNCT
eistud-1099	164	3	heinemann	heinemann	PROPN
eistud-1099	164	4	is	be	AUX
eistud-1099	164	5	an	an	DET
eistud-1099	164	6	imprint	imprint	NOUN
eistud-1099	164	7	of	of	ADP
eistud-1099	164	8	elsevier	elsevier	NOUN
eistud-1099	164	9	,	,	PUNCT
eistud-1099	164	10	2004	2004	NUM
eistud-1099	164	11	.	.	PUNCT
eistud-1099	165	1	ballow	ballow	PROPN
eistud-1099	165	2	j.j	j.j	PROPN
eistud-1099	165	3	.	.	PROPN
eistud-1099	165	4	,	,	PUNCT
eistud-1099	165	5	burgman	burgman	PROPN
eistud-1099	165	6	r.	r.	PROPN
eistud-1099	165	7	,	,	PUNCT
eistud-1099	165	8	molnar	molnar	PROPN
eistud-1099	165	9	m.j	m.j	PROPN
eistud-1099	165	10	.	.	PROPN
eistud-1099	165	11	managing	manage	VERB
eistud-1099	165	12	for	for	ADP
eistud-1099	165	13	shareholder	shareholder	NOUN
eistud-1099	165	14	value	value	NOUN
eistud-1099	165	15	:	:	PUNCT
eistud-1099	165	16	intangibles	intangible	NOUN
eistud-1099	165	17	,	,	PUNCT
eistud-1099	165	18	future	future	ADJ
eistud-1099	165	19	value	value	NOUN
eistud-1099	165	20	and	and	CCONJ
eistud-1099	165	21	investment	investment	NOUN
eistud-1099	165	22	decisions.//	decisions.//	PROPN
eistud-1099	165	23	journal	journal	PROPN
eistud-1099	165	24	of	of	ADP
eistud-1099	165	25	business	business	NOUN
eistud-1099	165	26	strategy	strategy	NOUN
eistud-1099	165	27	,	,	PUNCT
eistud-1099	165	28	2004	2004	NUM
eistud-1099	165	29	,	,	PUNCT
eistud-1099	165	30	vol	vol	NOUN
eistud-1099	165	31	.	.	PROPN
eistud-1099	166	1	25	25	NUM
eistud-1099	166	2	iss	iss	PROPN
eistud-1099	166	3	:	:	PUNCT
eistud-1099	166	4	3	3	NUM
eistud-1099	166	5	,	,	PUNCT
eistud-1099	166	6	p.26	p.26	NOUN
eistud-1099	166	7	–	–	PUNCT
eistud-1099	166	8	34	34	NUM
eistud-1099	166	9	cardinaels	cardinael	NOUN
eistud-1099	166	10	e.	e.	PROPN
eistud-1099	166	11	,	,	PUNCT
eistud-1099	166	12	van	van	PROPN
eistud-1099	166	13	veen	veen	PROPN
eistud-1099	166	14	-	-	PUNCT
eistud-1099	166	15	dirks	dirk	NOUN
eistud-1099	166	16	p.m.g	p.m.g	NOUN
eistud-1099	166	17	.	.	PUNCT
eistud-1099	167	1	financial	financial	ADJ
eistud-1099	167	2	versus	versus	ADP
eistud-1099	167	3	non	non	ADJ
eistud-1099	167	4	-	-	ADJ
eistud-1099	167	5	financial	financial	ADJ
eistud-1099	167	6	information	information	NOUN
eistud-1099	167	7	:	:	PUNCT
eistud-1099	167	8	the	the	DET
eistud-1099	167	9	impact	impact	NOUN
eistud-1099	167	10	of	of	ADP
eistud-1099	167	11	information	information	NOUN
eistud-1099	167	12	organization	organization	NOUN
eistud-1099	167	13	and	and	CCONJ
eistud-1099	167	14	presentation	presentation	NOUN
eistud-1099	167	15	in	in	ADP
eistud-1099	167	16	a	a	DET
eistud-1099	167	17	balanced	balanced	ADJ
eistud-1099	167	18	scorecard	scorecard	NOUN
eistud-1099	167	19	.	.	PUNCT
eistud-1099	168	1	//	//	PUNCT
eistud-1099	168	2	accounting	accounting	NOUN
eistud-1099	168	3	,	,	PUNCT
eistud-1099	168	4	organizations	organization	NOUN
eistud-1099	168	5	and	and	CCONJ
eistud-1099	168	6	society	society	NOUN
eistud-1099	168	7	,	,	PUNCT
eistud-1099	168	8	2010	2010	NUM
eistud-1099	168	9	,	,	PUNCT
eistud-1099	168	10	vol.35	vol.35	NOUN
eistud-1099	168	11	,	,	PUNCT
eistud-1099	168	12	p.565–578	p.565–578	PROPN
eistud-1099	168	13	.	.	PUNCT
eistud-1099	169	1	chen	chen	PROPN
eistud-1099	169	2	ja	ja	PROPN
eistud-1099	169	3	-	-	PUNCT
eistud-1099	169	4	shen	shen	PROPN
eistud-1099	169	5	,	,	PUNCT
eistud-1099	169	6	tsou	tsou	PROPN
eistud-1099	169	7	hung	hung	PROPN
eistud-1099	169	8	tai	tai	PROPN
eistud-1099	169	9	,	,	PUNCT
eistud-1099	169	10	huang	huang	PROPN
eistud-1099	169	11	a.ya	a.ya	PROPN
eistud-1099	169	12	-	-	PUNCT
eistud-1099	169	13	hui	hui	PROPN
eistud-1099	169	14	.	.	PUNCT
eistud-1099	169	15	service	service	NOUN
eistud-1099	169	16	delivery	delivery	NOUN
eistud-1099	169	17	innovation	innovation	NOUN
eistud-1099	169	18	:	:	PUNCT
eistud-1099	169	19	antecedents	antecedent	NOUN
eistud-1099	169	20	and	and	CCONJ
eistud-1099	169	21	impact	impact	NOUN
eistud-1099	169	22	on	on	ADP
eistud-1099	169	23	firm	firm	ADJ
eistud-1099	169	24	performance	performance	NOUN
eistud-1099	169	25	.	.	PUNCT
eistud-1099	170	1	//	//	NUM
eistud-1099	170	2	journal	journal	PROPN
eistud-1099	170	3	of	of	ADP
eistud-1099	170	4	service	service	NOUN
eistud-1099	170	5	research	research	NOUN
eistud-1099	170	6	,	,	PUNCT
eistud-1099	170	7	2009	2009	NUM
eistud-1099	170	8	,	,	PUNCT
eistud-1099	170	9	vol.12	vol.12	NOUN
eistud-1099	170	10	,	,	PUNCT
eistud-1099	170	11	number	number	NOUN
eistud-1099	170	12	1	1	NUM
eistud-1099	170	13	,	,	PUNCT
eistud-1099	170	14	p.36	p.36	NOUN
eistud-1099	170	15	-	-	SYM
eistud-1099	170	16	55	55	NUM
eistud-1099	170	17	.	.	PUNCT
eistud-1099	171	1	coram	coram	PROPN
eistud-1099	171	2	p.j	p.j	PROPN
eistud-1099	171	3	.	.	PROPN
eistud-1099	171	4	,	,	PUNCT
eistud-1099	171	5	mock	mock	PROPN
eistud-1099	171	6	t.j	t.j	PROPN
eistud-1099	171	7	.	.	PROPN
eistud-1099	171	8	,	,	PUNCT
eistud-1099	171	9	monroe	monroe	PROPN
eistud-1099	171	10	g.s	g.s	PROPN
eistud-1099	171	11	.	.	PROPN
eistud-1099	171	12	financial	financial	ADJ
eistud-1099	171	13	analysts	analyst	NOUN
eistud-1099	171	14	’	’	PART
eistud-1099	171	15	evaluation	evaluation	NOUN
eistud-1099	171	16	of	of	ADP
eistud-1099	171	17	enhanced	enhanced	ADJ
eistud-1099	171	18	disclosure	disclosure	NOUN
eistud-1099	171	19	of	of	ADP
eistud-1099	171	20	non	non	ADJ
eistud-1099	171	21	-	-	ADJ
eistud-1099	171	22	financial	financial	ADJ
eistud-1099	171	23	performance	performance	NOUN
eistud-1099	171	24	indicators	indicator	NOUN
eistud-1099	171	25	,	,	PUNCT
eistud-1099	171	26	the	the	DET
eistud-1099	171	27	british	british	ADJ
eistud-1099	171	28	accounting	accounting	PROPN
eistud-1099	171	29	review	review	PROPN
eistud-1099	171	30	,	,	PUNCT
eistud-1099	171	31	2011	2011	NUM
eistud-1099	171	32	,	,	PUNCT
eistud-1099	171	33	doi:10.1016	doi:10.1016	PROPN
eistud-1099	171	34	/	/	SYM
eistud-1099	171	35	j.bar.2011.02.001	j.bar.2011.02.001	PROPN
eistud-1099	171	36	craig	craig	PROPN
eistud-1099	171	37	j.	j.	PROPN
eistud-1099	171	38	,	,	PUNCT
eistud-1099	171	39	moores	moores	PROPN
eistud-1099	171	40	k.	k.	PROPN
eistud-1099	171	41	balanced	balanced	PROPN
eistud-1099	171	42	scorecards	scorecard	NOUN
eistud-1099	171	43	to	to	PART
eistud-1099	171	44	drive	drive	VERB
eistud-1099	171	45	the	the	DET
eistud-1099	171	46	strategic	strategic	ADJ
eistud-1099	171	47	planning	planning	NOUN
eistud-1099	171	48	of	of	ADP
eistud-1099	171	49	family	family	NOUN
eistud-1099	171	50	firms	firm	NOUN
eistud-1099	171	51	.	.	PUNCT
eistud-1099	172	1	//	//	NUM
eistud-1099	172	2	family	family	PROPN
eistud-1099	172	3	business	business	PROPN
eistud-1099	172	4	review	review	PROPN
eistud-1099	172	5	,	,	PUNCT
eistud-1099	172	6	2005	2005	NUM
eistud-1099	172	7	,	,	PUNCT
eistud-1099	172	8	vol	vol	NOUN
eistud-1099	172	9	.	.	PUNCT
eistud-1099	173	1	xviii	xviii	PROPN
eistud-1099	173	2	,	,	PUNCT
eistud-1099	173	3	no.2	no.2	PROPN
eistud-1099	173	4	,	,	PUNCT
eistud-1099	173	5	p.105	p.105	NOUN
eistud-1099	173	6	-	-	PUNCT
eistud-1099	173	7	122	122	NUM
eistud-1099	173	8	.	.	PUNCT
eistud-1099	174	1	fernandes	fernandes	PROPN
eistud-1099	174	2	k.j	k.j	PROPN
eistud-1099	174	3	.	.	PROPN
eistud-1099	174	4	,	,	PUNCT
eistud-1099	174	5	raja	raja	PROPN
eistud-1099	174	6	v.	v.	PROPN
eistud-1099	174	7	,	,	PUNCT
eistud-1099	174	8	whalley	whalley	PROPN
eistud-1099	174	9	a.	a.	NOUN
eistud-1099	174	10	lessons	lesson	NOUN
eistud-1099	174	11	from	from	ADP
eistud-1099	174	12	implementing	implement	VERB
eistud-1099	174	13	the	the	DET
eistud-1099	174	14	balanced	balanced	ADJ
eistud-1099	174	15	scorecard	scorecard	NOUN
eistud-1099	174	16	in	in	ADP
eistud-1099	174	17	a	a	DET
eistud-1099	174	18	small	small	ADJ
eistud-1099	174	19	and	and	CCONJ
eistud-1099	174	20	medium	medium	ADJ
eistud-1099	174	21	size	size	NOUN
eistud-1099	174	22	manufacturing	manufacturing	NOUN
eistud-1099	174	23	organization.//	organization.//	PROPN
eistud-1099	174	24	technovation	technovation	NOUN
eistud-1099	174	25	.	.	PUNCT
eistud-1099	175	1	2006	2006	NUM
eistud-1099	175	2	,	,	PUNCT
eistud-1099	175	3	vol.26	vol.26	ADJ
eistud-1099	175	4	,	,	PUNCT
eistud-1099	175	5	p.	p.	NOUN
eistud-1099	175	6	623–634	623–634	NUM
eistud-1099	175	7	.	.	PUNCT
eistud-1099	176	1	hafeez	hafeez	PROPN
eistud-1099	176	2	k.	k.	PROPN
eistud-1099	176	3	,	,	PUNCT
eistud-1099	176	4	zhang	zhang	PROPN
eistud-1099	176	5	yb	yb	PROPN
eistud-1099	176	6	.	.	PROPN
eistud-1099	176	7	,	,	PUNCT
eistud-1099	176	8	malak	malak	PROPN
eistud-1099	176	9	n.	n.	PROPN
eistud-1099	176	10	determining	determine	VERB
eistud-1099	176	11	key	key	ADJ
eistud-1099	176	12	capabilities	capability	NOUN
eistud-1099	176	13	of	of	ADP
eistud-1099	176	14	a	a	DET
eistud-1099	176	15	firm	firm	NOUN
eistud-1099	176	16	using	use	VERB
eistud-1099	176	17	analytic	analytic	ADJ
eistud-1099	176	18	hierarchy	hierarchy	NOUN
eistud-1099	176	19	process	process	NOUN
eistud-1099	176	20	.	.	PUNCT
eistud-1099	177	1	//	//	NUM
eistud-1099	177	2	int	int	NOUN
eistud-1099	177	3	.	.	PUNCT
eistud-1099	178	1	j.	j.	PROPN
eistud-1099	178	2	production	production	PROPN
eistud-1099	178	3	economics	economic	NOUN
eistud-1099	178	4	,	,	PUNCT
eistud-1099	178	5	2002	2002	NUM
eistud-1099	178	6	,	,	PUNCT
eistud-1099	178	7	vol.76	vol.76	NOUN
eistud-1099	178	8	,	,	PUNCT
eistud-1099	178	9	p.39–51	p.39–51	PROPN
eistud-1099	178	10	.	.	PUNCT
eistud-1099	179	1	harvard	harvard	PROPN
eistud-1099	179	2	business	business	PROPN
eistud-1099	179	3	review	review	NOUN
eistud-1099	179	4	on	on	ADP
eistud-1099	179	5	measuring	measure	VERB
eistud-1099	179	6	corporate	corporate	ADJ
eistud-1099	179	7	performance	performance	NOUN
eistud-1099	179	8	(	(	PUNCT
eistud-1099	179	9	uzņēmuma	uzņēmuma	PROPN
eistud-1099	179	10	darbības	darbības	PROPN
eistud-1099	179	11	novērtēšana	novērtēšana	PROPN
eistud-1099	179	12	:	:	PUNCT
eistud-1099	179	13	rakstu	rakstu	PROPN
eistud-1099	179	14	apkop./	apkop./	PROPN
eistud-1099	179	15	no	no	DET
eistud-1099	179	16	angļu	angļu	NOUN
eistud-1099	179	17	val	val	NOUN
eistud-1099	179	18	.	.	PUNCT
eistud-1099	179	19	)	)	PUNCT
eistud-1099	180	1	rīga	rīga	VERB
eistud-1099	180	2	:	:	PUNCT
eistud-1099	180	3	lietišķās	lietišķās	ADJ
eistud-1099	180	4	informācijas	informācijas	PROPN
eistud-1099	180	5	dienests	dienest	NOUN
eistud-1099	180	6	,	,	PUNCT
eistud-1099	180	7	2008	2008	NUM
eistud-1099	180	8	.	.	PUNCT
eistud-1099	181	1	–	–	PUNCT
eistud-1099	181	2	179	179	NUM
eistud-1099	181	3	lpp	lpp	PROPN
eistud-1099	181	4	.	.	PUNCT
eistud-1099	182	1	isbn	isbn	PROPN
eistud-1099	182	2	9789984826271	9789984826271	NUM
eistud-1099	182	3	henhall	henhall	PROPN
eistud-1099	182	4	r.h	r.h	PROPN
eistud-1099	182	5	.	.	PROPN
eistud-1099	182	6	,	,	PUNCT
eistud-1099	182	7	langfield	langfield	NOUN
eistud-1099	182	8	-	-	PUNCT
eistud-1099	182	9	smith	smith	PROPN
eistud-1099	182	10	k.	k.	PROPN
eistud-1099	182	11	multiple	multiple	ADJ
eistud-1099	182	12	perspectives	perspective	NOUN
eistud-1099	182	13	of	of	ADP
eistud-1099	182	14	performance	performance	NOUN
eistud-1099	182	15	measures.//	measures.//	PROPN
eistud-1099	182	16	european	european	ADJ
eistud-1099	182	17	management	management	PROPN
eistud-1099	182	18	journal	journal	PROPN
eistud-1099	182	19	,	,	PUNCT
eistud-1099	182	20	2007	2007	NUM
eistud-1099	182	21	,	,	PUNCT
eistud-1099	182	22	vol	vol	NOUN
eistud-1099	182	23	.	.	PROPN
eistud-1099	182	24	25	25	NUM
eistud-1099	182	25	,	,	PUNCT
eistud-1099	182	26	no	no	INTJ
eistud-1099	182	27	.	.	NOUN
eistud-1099	182	28	4	4	NUM
eistud-1099	182	29	,	,	PUNCT
eistud-1099	182	30	p.266–282	p.266–282	NOUN
eistud-1099	182	31	.	.	PUNCT
eistud-1099	183	1	hoque	hoque	PROPN
eistud-1099	183	2	z.	z.	PROPN
eistud-1099	183	3	linking	link	VERB
eistud-1099	183	4	environmental	environmental	ADJ
eistud-1099	183	5	uncertainty	uncertainty	NOUN
eistud-1099	183	6	to	to	ADP
eistud-1099	183	7	non	non	ADJ
eistud-1099	183	8	-	-	ADJ
eistud-1099	183	9	financial	financial	ADJ
eistud-1099	183	10	performance	performance	NOUN
eistud-1099	183	11	measures	measure	NOUN
eistud-1099	183	12	and	and	CCONJ
eistud-1099	183	13	performance	performance	NOUN
eistud-1099	183	14	:	:	PUNCT
eistud-1099	183	15	a	a	DET
eistud-1099	183	16	research	research	NOUN
eistud-1099	183	17	note	note	NOUN
eistud-1099	183	18	.	.	PUNCT
eistud-1099	184	1	//	//	PUNCT
eistud-1099	185	1	the	the	DET
eistud-1099	185	2	british	british	PROPN
eistud-1099	185	3	accounting	accounting	PROPN
eistud-1099	185	4	review	review	PROPN
eistud-1099	185	5	,	,	PUNCT
eistud-1099	185	6	2007	2007	NUM
eistud-1099	185	7	,	,	PUNCT
eistud-1099	185	8	vol.37	vol.37	NOUN
eistud-1099	185	9	,	,	PUNCT
eistud-1099	185	10	p.471–481	p.471–481	PROPN
eistud-1099	185	11	.	.	PUNCT
eistud-1099	186	1	huang	huang	PROPN
eistud-1099	186	2	mu	mu	PROPN
eistud-1099	186	3	-	-	PUNCT
eistud-1099	186	4	jung	jung	PROPN
eistud-1099	186	5	,	,	PUNCT
eistud-1099	186	6	chen	chen	PROPN
eistud-1099	186	7	mu	mu	PROPN
eistud-1099	186	8	-	-	PUNCT
eistud-1099	186	9	yen	yen	PROPN
eistud-1099	186	10	,	,	PUNCT
eistud-1099	186	11	yieh	yieh	PROPN
eistud-1099	186	12	k.	k.	PROPN
eistud-1099	186	13	comparing	compare	VERB
eistud-1099	186	14	with	with	ADP
eistud-1099	186	15	your	your	PRON
eistud-1099	186	16	main	main	ADJ
eistud-1099	186	17	competitor	competitor	NOUN
eistud-1099	186	18	:	:	PUNCT
eistud-1099	186	19	the	the	DET
eistud-1099	186	20	single	single	ADJ
eistud-1099	186	21	most	most	ADV
eistud-1099	186	22	important	important	ADJ
eistud-1099	186	23	tasks	task	NOUN
eistud-1099	186	24	of	of	ADP
eistud-1099	186	25	knowledge	knowledge	NOUN
eistud-1099	186	26	management	management	NOUN
eistud-1099	186	27	performance	performance	NOUN
eistud-1099	186	28	measurement	measurement	NOUN
eistud-1099	186	29	.	.	PUNCT
eistud-1099	187	1	//	//	PROPN
eistud-1099	187	2	journal	journal	PROPN
eistud-1099	187	3	of	of	ADP
eistud-1099	187	4	information	information	NOUN
eistud-1099	187	5	science	science	NOUN
eistud-1099	187	6	,	,	PUNCT
eistud-1099	187	7	2007	2007	NUM
eistud-1099	187	8	,	,	PUNCT
eistud-1099	187	9	vol	vol	NOUN
eistud-1099	187	10	.	.	NOUN
eistud-1099	187	11	33(4	33(4	NUM
eistud-1099	187	12	)	)	PUNCT
eistud-1099	187	13	,	,	PUNCT
eistud-1099	187	14	p.416434	p.416434	PROPN
eistud-1099	187	15	.	.	PUNCT
eistud-1099	188	1	ittner	ittner	PROPN
eistud-1099	188	2	c.	c.	PROPN
eistud-1099	188	3	,	,	PUNCT
eistud-1099	188	4	larcker	larcker	PROPN
eistud-1099	188	5	d.	d.	PROPN
eistud-1099	188	6	non	non	ADJ
eistud-1099	188	7	-	-	ADJ
eistud-1099	188	8	financial	financial	ADJ
eistud-1099	188	9	performance	performance	NOUN
eistud-1099	188	10	measures	measure	NOUN
eistud-1099	188	11	:	:	PUNCT
eistud-1099	188	12	what	what	PRON
eistud-1099	188	13	works	work	VERB
eistud-1099	188	14	and	and	CCONJ
eistud-1099	188	15	what	what	PRON
eistud-1099	188	16	does	do	AUX
eistud-1099	188	17	n’t	not	PART
eistud-1099	188	18	,	,	PUNCT
eistud-1099	188	19	2000	2000	NUM
eistud-1099	188	20	.	.	PUNCT
eistud-1099	189	1	online	online	ADJ
eistud-1099	189	2	paper	paper	NOUN
eistud-1099	189	3	:	:	PUNCT
eistud-1099	189	4	http://knowledge.wharton.upenn.edu/article	http://knowledge.wharton.upenn.edu/article	PROPN
eistud-1099	189	5	.	.	PUNCT
eistud-1099	190	1	cfm?articleid=279	cfm?articleid=279	PROPN
eistud-1099	190	2	ittner	ittner	PROPN
eistud-1099	190	3	c.d	c.d	PROPN
eistud-1099	190	4	.	.	PROPN
eistud-1099	190	5	,	,	PUNCT
eistud-1099	190	6	larcker	larcker	PROPN
eistud-1099	191	1	d.f	d.f	PROPN
eistud-1099	191	2	.	.	PROPN
eistud-1099	191	3	coming	come	VERB
eistud-1099	191	4	up	up	ADP
eistud-1099	191	5	short	short	ADV
eistud-1099	191	6	on	on	ADP
eistud-1099	191	7	nonfinancial	nonfinancial	ADJ
eistud-1099	191	8	performance	performance	NOUN
eistud-1099	191	9	measurement	measurement	NOUN
eistud-1099	191	10	.	.	PUNCT
eistud-1099	192	1	//	//	PROPN
eistud-1099	192	2	harvard	harvard	PROPN
eistud-1099	192	3	business	business	PROPN
eistud-1099	192	4	review	review	PROPN
eistud-1099	192	5	,	,	PUNCT
eistud-1099	192	6	2003	2003	NUM
eistud-1099	192	7	.	.	PUNCT
eistud-1099	193	1	issn	issn	PROPN
eistud-1099	193	2	1822–8402	1822–8402	NUM
eistud-1099	193	3	european	european	ADJ
eistud-1099	193	4	integration	integration	NOUN
eistud-1099	193	5	studies	study	NOUN
eistud-1099	193	6	.	.	PUNCT
eistud-1099	194	1	2011	2011	NUM
eistud-1099	194	2	.	.	PUNCT
eistud-1099	195	1	no	no	DET
eistud-1099	195	2	5	5	NUM
eistud-1099	195	3	219	219	NUM
eistud-1099	195	4	kaplan	kaplan	PROPN
eistud-1099	195	5	r.s	r.s	PROPN
eistud-1099	195	6	.	.	PROPN
eistud-1099	196	1	and	and	CCONJ
eistud-1099	196	2	norton	norton	PROPN
eistud-1099	196	3	d.p	d.p	PROPN
eistud-1099	196	4	.	.	PROPN
eistud-1099	196	5	strategy	strategy	NOUN
eistud-1099	196	6	maps	map	NOUN
eistud-1099	196	7	–	–	PUNCT
eistud-1099	196	8	converting	convert	VERB
eistud-1099	196	9	intangible	intangible	ADJ
eistud-1099	196	10	assets	asset	NOUN
eistud-1099	196	11	into	into	ADP
eistud-1099	196	12	tangible	tangible	ADJ
eistud-1099	196	13	outcomes	outcome	NOUN
eistud-1099	196	14	.	.	PUNCT
eistud-1099	197	1	2004	2004	NUM
eistud-1099	197	2	,	,	PUNCT
eistud-1099	197	3	harvard	harvard	PROPN
eistud-1099	197	4	business	business	PROPN
eistud-1099	197	5	school	school	PROPN
eistud-1099	197	6	press	press	PROPN
eistud-1099	197	7	,	,	PUNCT
eistud-1099	197	8	boston	boston	PROPN
eistud-1099	197	9	.	.	PUNCT
eistud-1099	198	1	online	online	PROPN
eistud-1099	198	2	paper	paper	NOUN
eistud-1099	198	3	:	:	PUNCT
eistud-1099	199	1	http://	http://	PROPN
eistud-1099	199	2	www.sas.com/solutions/spm/strategymaps.pdf	www.sas.com/solutions/spm/strategymaps.pdf	PROPN
eistud-1099	199	3	kim	kim	PROPN
eistud-1099	199	4	dong	dong	PROPN
eistud-1099	199	5	-	-	PUNCT
eistud-1099	199	6	young	young	PROPN
eistud-1099	199	7	,	,	PUNCT
eistud-1099	199	8	kumar	kumar	PROPN
eistud-1099	199	9	v.	v.	ADP
eistud-1099	199	10	a	a	DET
eistud-1099	199	11	framework	framework	NOUN
eistud-1099	199	12	for	for	ADP
eistud-1099	199	13	prioritization	prioritization	NOUN
eistud-1099	199	14	of	of	ADP
eistud-1099	199	15	intellectual	intellectual	ADJ
eistud-1099	199	16	capital	capital	NOUN
eistud-1099	199	17	indicators	indicator	NOUN
eistud-1099	199	18	in	in	ADP
eistud-1099	199	19	r&d.//	r&d.//	PROPN
eistud-1099	199	20	journal	journal	PROPN
eistud-1099	199	21	of	of	ADP
eistud-1099	199	22	intellectual	intellectual	ADJ
eistud-1099	199	23	capital	capital	NOUN
eistud-1099	199	24	,	,	PUNCT
eistud-1099	199	25	2009	2009	NUM
eistud-1099	199	26	,	,	PUNCT
eistud-1099	199	27	vol	vol	NOUN
eistud-1099	199	28	.	.	PROPN
eistud-1099	200	1	10	10	NUM
eistud-1099	200	2	iss	iss	PROPN
eistud-1099	200	3	:	:	PUNCT
eistud-1099	200	4	2	2	NUM
eistud-1099	200	5	,	,	PUNCT
eistud-1099	200	6	p.277	p.277	NOUN
eistud-1099	200	7	–	–	PUNCT
eistud-1099	200	8	293	293	NUM
eistud-1099	200	9	.	.	PUNCT
eistud-1099	201	1	klm	klm	PROPN
eistud-1099	201	2	,	,	PUNCT
eistud-1099	201	3	inc	inc	PROPN
eistud-1099	201	4	.	.	PROPN
eistud-1099	201	5	non	non	ADJ
eistud-1099	201	6	-	-	ADJ
eistud-1099	201	7	financial	financial	ADJ
eistud-1099	201	8	performance	performance	NOUN
eistud-1099	201	9	measurements	measurement	NOUN
eistud-1099	201	10	.	.	PUNCT
eistud-1099	202	1	2004	2004	NUM
eistud-1099	202	2	.	.	PUNCT
eistud-1099	203	1	online	online	ADJ
eistud-1099	203	2	paper	paper	NOUN
eistud-1099	203	3	:	:	PUNCT
eistud-1099	203	4	http://www.klminc.com/intellect_cap/nonfinancial.html	http://www.klminc.com/intellect_cap/nonfinancial.html	NUM
eistud-1099	203	5	kuzmina	kuzmina	PROPN
eistud-1099	203	6	i.	i.	PROPN
eistud-1099	203	7	accounting	accounting	PROPN
eistud-1099	203	8	for	for	ADP
eistud-1099	203	9	intangible	intangible	ADJ
eistud-1099	203	10	assets	asset	NOUN
eistud-1099	203	11	in	in	ADP
eistud-1099	203	12	the	the	DET
eistud-1099	203	13	context	context	NOUN
eistud-1099	203	14	of	of	ADP
eistud-1099	203	15	a	a	DET
eistud-1099	203	16	company	company	NOUN
eistud-1099	203	17	strategy	strategy	NOUN
eistud-1099	203	18	.	.	PUNCT
eistud-1099	204	1	in	in	ADP
eistud-1099	204	2	:	:	PUNCT
eistud-1099	204	3	accounting	accounting	NOUN
eistud-1099	204	4	and	and	CCONJ
eistud-1099	204	5	finance	finance	NOUN
eistud-1099	204	6	in	in	ADP
eistud-1099	204	7	transition	transition	NOUN
eistud-1099	204	8	.	.	PUNCT
eistud-1099	205	1	greenwich	greenwich	PROPN
eistud-1099	205	2	university	university	PROPN
eistud-1099	205	3	press	press	PROPN
eistud-1099	205	4	,	,	PUNCT
eistud-1099	205	5	london	london	PROPN
eistud-1099	205	6	,	,	PUNCT
eistud-1099	205	7	2008	2008	NUM
eistud-1099	205	8	.	.	PUNCT
eistud-1099	206	1	pages	page	NOUN
eistud-1099	206	2	209	209	NUM
eistud-1099	206	3	-	-	SYM
eistud-1099	206	4	229	229	NUM
eistud-1099	206	5	.	.	PUNCT
eistud-1099	207	1	lau	lau	PROPN
eistud-1099	207	2	c.h	c.h	AUX
eistud-1099	207	3	.	.	PROPN
eistud-1099	207	4	,	,	PUNCT
eistud-1099	207	5	sholihin	sholihin	PROPN
eistud-1099	207	6	m.	m.	PROPN
eistud-1099	207	7	financial	financial	PROPN
eistud-1099	207	8	and	and	CCONJ
eistud-1099	207	9	non	non	ADJ
eistud-1099	207	10	-	-	ADJ
eistud-1099	207	11	financial	financial	ADJ
eistud-1099	207	12	performance	performance	NOUN
eistud-1099	207	13	measures	measure	NOUN
eistud-1099	207	14	:	:	PUNCT
eistud-1099	207	15	how	how	SCONJ
eistud-1099	207	16	do	do	AUX
eistud-1099	207	17	they	they	PRON
eistud-1099	207	18	affect	affect	VERB
eistud-1099	207	19	job	job	NOUN
eistud-1099	207	20	satisfaction	satisfaction	NOUN
eistud-1099	207	21	?	?	PUNCT
eistud-1099	208	1	the	the	DET
eistud-1099	208	2	british	british	ADJ
eistud-1099	208	3	accounting	accounting	NOUN
eistud-1099	208	4	reviewer	reviewer	NOUN
eistud-1099	208	5	,	,	PUNCT
eistud-1099	208	6	2005	2005	NUM
eistud-1099	208	7	,	,	PUNCT
eistud-1099	208	8	vol	vol	NOUN
eistud-1099	208	9	.	.	PROPN
eistud-1099	208	10	37	37	NUM
eistud-1099	208	11	,	,	PUNCT
eistud-1099	208	12	p.389	p.389	NOUN
eistud-1099	208	13	-	-	PUNCT
eistud-1099	208	14	413	413	NUM
eistud-1099	208	15	.	.	PUNCT
eistud-1099	209	1	philips	philips	PROPN
eistud-1099	209	2	p.	p.	PROPN
eistud-1099	209	3	,	,	PUNCT
eistud-1099	209	4	louvieris	louvieris	PROPN
eistud-1099	209	5	p.	p.	NOUN
eistud-1099	209	6	performance	performance	NOUN
eistud-1099	209	7	measurement	measurement	NOUN
eistud-1099	209	8	systems	system	NOUN
eistud-1099	209	9	in	in	ADP
eistud-1099	209	10	tourism	tourism	NOUN
eistud-1099	209	11	,	,	PUNCT
eistud-1099	209	12	hospitality	hospitality	NOUN
eistud-1099	209	13	and	and	CCONJ
eistud-1099	209	14	leisure	leisure	NOUN
eistud-1099	209	15	small	small	ADJ
eistud-1099	209	16	medium	medium	ADJ
eistud-1099	209	17	-	-	PUNCT
eistud-1099	209	18	sized	sized	ADJ
eistud-1099	209	19	enterprises	enterprise	NOUN
eistud-1099	209	20	:	:	PUNCT
eistud-1099	209	21	a	a	DET
eistud-1099	209	22	balanced	balanced	ADJ
eistud-1099	209	23	scorecard	scorecard	NOUN
eistud-1099	209	24	perspective.//	perspective.//	PROPN
eistud-1099	209	25	journal	journal	NOUN
eistud-1099	209	26	of	of	ADP
eistud-1099	209	27	travel	travel	NOUN
eistud-1099	209	28	research	research	NOUN
eistud-1099	209	29	,	,	PUNCT
eistud-1099	209	30	2005	2005	NUM
eistud-1099	209	31	,	,	PUNCT
eistud-1099	209	32	vol.44	vol.44	NOUN
eistud-1099	209	33	,	,	PUNCT
eistud-1099	209	34	p.201	p.201	NOUN
eistud-1099	209	35	-	-	PUNCT
eistud-1099	209	36	211	211	NUM
eistud-1099	209	37	.	.	PUNCT
eistud-1099	210	1	prieto	prieto	PROPN
eistud-1099	210	2	i.m	i.m	PROPN
eistud-1099	210	3	.	.	PROPN
eistud-1099	210	4	,	,	PUNCT
eistud-1099	210	5	revilla	revilla	PROPN
eistud-1099	210	6	e.	e.	PROPN
eistud-1099	210	7	learning	learning	PROPN
eistud-1099	210	8	capability	capability	NOUN
eistud-1099	210	9	and	and	CCONJ
eistud-1099	210	10	business	business	NOUN
eistud-1099	210	11	performance	performance	NOUN
eistud-1099	210	12	:	:	PUNCT
eistud-1099	210	13	a	a	DET
eistud-1099	210	14	non	non	ADJ
eistud-1099	210	15	-	-	ADJ
eistud-1099	210	16	financial	financial	ADJ
eistud-1099	210	17	and	and	CCONJ
eistud-1099	210	18	financial	financial	ADJ
eistud-1099	210	19	assessment	assessment	NOUN
eistud-1099	210	20	//	//	X
eistud-1099	210	21	learning	learn	VERB
eistud-1099	210	22	organization	organization	NOUN
eistud-1099	210	23	,	,	PUNCT
eistud-1099	210	24	2006	2006	NUM
eistud-1099	210	25	,	,	PUNCT
eistud-1099	210	26	vol.13	vol.13	PROPN
eistud-1099	210	27	iss	iss	PROPN
eistud-1099	210	28	:	:	PUNCT
eistud-1099	210	29	2	2	NUM
eistud-1099	210	30	,	,	PUNCT
eistud-1099	210	31	p.166	p.166	ADJ
eistud-1099	210	32	–	–	PUNCT
eistud-1099	210	33	185	185	NUM
eistud-1099	210	34	.	.	PUNCT
eistud-1099	211	1	shaw	shaw	PROPN
eistud-1099	211	2	a.	a.	PROPN
eistud-1099	211	3	a	a	DET
eistud-1099	211	4	guide	guide	NOUN
eistud-1099	211	5	to	to	ADP
eistud-1099	211	6	performance	performance	NOUN
eistud-1099	211	7	measurement	measurement	NOUN
eistud-1099	211	8	and	and	CCONJ
eistud-1099	211	9	nonfinancial	nonfinancial	ADJ
eistud-1099	211	10	indicators	indicator	NOUN
eistud-1099	211	11	.	.	PUNCT
eistud-1099	212	1	online	online	ADJ
eistud-1099	212	2	paper	paper	NOUN
eistud-1099	212	3	:	:	PUNCT
eistud-1099	212	4	http://www.fpm.com/	http://www.fpm.com/	NOUN
eistud-1099	212	5	journal	journal	PROPN
eistud-1099	212	6	/	/	SYM
eistud-1099	212	7	mattison.htm	mattison.htm	PROPN
eistud-1099	212	8	sousa	sousa	PROPN
eistud-1099	212	9	s.d	s.d	PROPN
eistud-1099	212	10	.	.	PROPN
eistud-1099	212	11	,	,	PUNCT
eistud-1099	212	12	aspinwall	aspinwall	PROPN
eistud-1099	212	13	e.m	e.m	PROPN
eistud-1099	212	14	.	.	PROPN
eistud-1099	212	15	,	,	PUNCT
eistud-1099	212	16	rodrigues	rodrigues	PROPN
eistud-1099	212	17	a.g	a.g	PROPN
eistud-1099	212	18	.	.	PROPN
eistud-1099	212	19	performance	performance	NOUN
eistud-1099	212	20	measures	measure	NOUN
eistud-1099	212	21	in	in	ADP
eistud-1099	212	22	english	english	ADJ
eistud-1099	212	23	small	small	ADJ
eistud-1099	212	24	and	and	CCONJ
eistud-1099	212	25	medium	medium	ADJ
eistud-1099	212	26	enterprises	enterprise	NOUN
eistud-1099	212	27	:	:	PUNCT
eistud-1099	212	28	survey	survey	VERB
eistud-1099	212	29	results.//	results.//	NOUN
eistud-1099	212	30	benchmarking	benchmarke	VERB
eistud-1099	212	31	:	:	PUNCT
eistud-1099	212	32	an	an	DET
eistud-1099	212	33	international	international	ADJ
eistud-1099	212	34	journal	journal	NOUN
eistud-1099	212	35	,	,	PUNCT
eistud-1099	212	36	2006	2006	NUM
eistud-1099	212	37	,	,	PUNCT
eistud-1099	212	38	vol.13	vol.13	NOUN
eistud-1099	212	39	no	no	NOUN
eistud-1099	212	40	.	.	NOUN
eistud-1099	212	41	1/2	1/2	NUM
eistud-1099	212	42	,	,	PUNCT
eistud-1099	212	43	p.120	p.120	NOUN
eistud-1099	212	44	-	-	PUNCT
eistud-1099	212	45	134	134	NUM
eistud-1099	212	46	thang	thang	PROPN
eistud-1099	212	47	,	,	PUNCT
eistud-1099	212	48	n.	n.	PROPN
eistud-1099	212	49	n.	n.	PROPN
eistud-1099	212	50	,	,	PUNCT
eistud-1099	212	51	quang	quang	PROPN
eistud-1099	212	52	,	,	PUNCT
eistud-1099	212	53	t.	t.	PROPN
eistud-1099	212	54	&	&	CCONJ
eistud-1099	212	55	buyens	buyens	PROPN
eistud-1099	212	56	,	,	PUNCT
eistud-1099	212	57	d.	d.	PROPN
eistud-1099	212	58	the	the	DET
eistud-1099	212	59	relationship	relationship	NOUN
eistud-1099	212	60	between	between	ADP
eistud-1099	212	61	training	training	NOUN
eistud-1099	212	62	and	and	CCONJ
eistud-1099	212	63	firm	firm	ADJ
eistud-1099	212	64	performance	performance	NOUN
eistud-1099	212	65	:	:	PUNCT
eistud-1099	212	66	a	a	DET
eistud-1099	212	67	literature	literature	NOUN
eistud-1099	212	68	review	review	NOUN
eistud-1099	212	69	,	,	PUNCT
eistud-1099	212	70	research	research	NOUN
eistud-1099	212	71	and	and	CCONJ
eistud-1099	212	72	practice	practice	NOUN
eistud-1099	212	73	in	in	ADP
eistud-1099	212	74	human	human	ADJ
eistud-1099	212	75	resource	resource	NOUN
eistud-1099	212	76	management	management	NOUN
eistud-1099	212	77	,	,	PUNCT
eistud-1099	212	78	2010	2010	NUM
eistud-1099	212	79	.	.	PUNCT
eistud-1099	213	1	18(1	18(1	NUM
eistud-1099	213	2	)	)	PUNCT
eistud-1099	213	3	,	,	PUNCT
eistud-1099	213	4	28	28	NUM
eistud-1099	213	5	-	-	SYM
eistud-1099	213	6	45	45	NUM
eistud-1099	213	7	.	.	PUNCT
eistud-1099	214	1	on	on	ADP
eistud-1099	214	2	line	line	NOUN
eistud-1099	214	3	paper	paper	NOUN
eistud-1099	214	4	:	:	PUNCT
eistud-1099	214	5	http://	http://	PROPN
eistud-1099	214	6	rphrm.curtin.edu.au/2010/issue1/training.htm	rphrm.curtin.edu.au/2010/issue1/training.htm	PROPN
eistud-1099	214	7	webster	webster	PROPN
eistud-1099	214	8	m.	m.	PROPN
eistud-1099	214	9	and	and	CCONJ
eistud-1099	214	10	sugden	sugden	PROPN
eistud-1099	214	11	d.m	d.m	PROPN
eistud-1099	214	12	.	.	PROPN
eistud-1099	214	13	,	,	PUNCT
eistud-1099	214	14	tayles	tayles	PROPN
eistud-1099	214	15	m.e	m.e	PROPN
eistud-1099	214	16	.	.	PUNCT
eistud-1099	215	1	the	the	DET
eistud-1099	215	2	measurement	measurement	NOUN
eistud-1099	215	3	of	of	ADP
eistud-1099	215	4	manufacturing	manufacturing	NOUN
eistud-1099	215	5	virtuality.//	virtuality.//	PUNCT
eistud-1099	215	6	international	international	ADJ
eistud-1099	215	7	journal	journal	NOUN
eistud-1099	215	8	of	of	ADP
eistud-1099	215	9	operations	operation	NOUN
eistud-1099	215	10	&	&	CCONJ
eistud-1099	215	11	production	production	NOUN
eistud-1099	215	12	management	management	NOUN
eistud-1099	215	13	,	,	PUNCT
eistud-1099	215	14	2004	2004	NUM
eistud-1099	215	15	,	,	PUNCT
eistud-1099	215	16	vol	vol	NOUN
eistud-1099	215	17	.	.	PROPN
eistud-1099	215	18	24	24	NUM
eistud-1099	215	19	iss	iss	PROPN
eistud-1099	215	20	:	:	PUNCT
eistud-1099	215	21	7	7	NUM
eistud-1099	215	22	,	,	PUNCT
eistud-1099	215	23	p.21	p.21	NOUN
eistud-1099	215	24	–	–	PUNCT
eistud-1099	215	25	742	742	NUM
eistud-1099	215	26	.	.	PUNCT
eistud-1099	216	1	wier	wier	PROPN
eistud-1099	216	2	b.	b.	PROPN
eistud-1099	216	3	,	,	PUNCT
eistud-1099	216	4	hunton	hunton	PROPN
eistud-1099	216	5	j.	j.	PROPN
eistud-1099	216	6	,	,	PUNCT
eistud-1099	216	7	hassab	hassab	PROPN
eistud-1099	216	8	elnaby	elnaby	PROPN
eistud-1099	216	9	h.r	h.r	PROPN
eistud-1099	216	10	.	.	PROPN
eistud-1099	216	11	enterprise	enterprise	NOUN
eistud-1099	216	12	resource	resource	NOUN
eistud-1099	216	13	planning	planning	NOUN
eistud-1099	216	14	systems	system	NOUN
eistud-1099	216	15	and	and	CCONJ
eistud-1099	216	16	non	non	ADJ
eistud-1099	216	17	-	-	ADJ
eistud-1099	216	18	financial	financial	ADJ
eistud-1099	216	19	performance	performance	NOUN
eistud-1099	216	20	incentives	incentive	NOUN
eistud-1099	216	21	:	:	PUNCT
eistud-1099	216	22	the	the	DET
eistud-1099	216	23	joint	joint	ADJ
eistud-1099	216	24	impact	impact	NOUN
eistud-1099	216	25	on	on	ADP
eistud-1099	216	26	corporate	corporate	ADJ
eistud-1099	216	27	performance	performance	NOUN
eistud-1099	216	28	.	.	PUNCT
eistud-1099	217	1	//	//	PUNCT
eistud-1099	218	1	international	international	PROPN
eistud-1099	218	2	journal	journal	PROPN
eistud-1099	218	3	of	of	ADP
eistud-1099	218	4	accounting	accounting	NOUN
eistud-1099	218	5	information	information	NOUN
eistud-1099	218	6	systems	system	NOUN
eistud-1099	218	7	,	,	PUNCT
eistud-1099	218	8	2007	2007	NUM
eistud-1099	218	9	,	,	PUNCT
eistud-1099	218	10	vol.8	vol.8	PROPN
eistud-1099	218	11	,	,	PUNCT
eistud-1099	218	12	p.165–190	p.165–190	PROPN
eistud-1099	218	13	.	.	PROPN
eistud-1099	219	1	wiersma	wiersma	PROPN
eistud-1099	219	2	e.	e.	PROPN
eistud-1099	219	3	an	an	DET
eistud-1099	219	4	exploratory	exploratory	ADJ
eistud-1099	219	5	study	study	NOUN
eistud-1099	219	6	of	of	ADP
eistud-1099	219	7	relative	relative	ADJ
eistud-1099	219	8	and	and	CCONJ
eistud-1099	219	9	incremental	incremental	ADJ
eistud-1099	219	10	information	information	NOUN
eistud-1099	219	11	content	content	NOUN
eistud-1099	219	12	of	of	ADP
eistud-1099	219	13	two	two	NUM
eistud-1099	219	14	non	non	ADJ
eistud-1099	219	15	-	-	ADJ
eistud-1099	219	16	financial	financial	ADJ
eistud-1099	219	17	performance	performance	NOUN
eistud-1099	219	18	measures	measure	NOUN
eistud-1099	219	19	:	:	PUNCT
eistud-1099	219	20	field	field	NOUN
eistud-1099	219	21	study	study	NOUN
eistud-1099	219	22	evidence	evidence	NOUN
eistud-1099	219	23	on	on	ADP
eistud-1099	219	24	absence	absence	NOUN
eistud-1099	219	25	frequency	frequency	NOUN
eistud-1099	219	26	and	and	CCONJ
eistud-1099	219	27	on	on	ADP
eistud-1099	219	28	-	-	PUNCT
eistud-1099	219	29	time	time	NOUN
eistud-1099	219	30	delivery	delivery	NOUN
eistud-1099	219	31	.	.	PUNCT
eistud-1099	220	1	//	//	PUNCT
eistud-1099	220	2	accounting	accounting	NOUN
eistud-1099	220	3	,	,	PUNCT
eistud-1099	220	4	organizations	organization	NOUN
eistud-1099	220	5	and	and	CCONJ
eistud-1099	220	6	society	society	NOUN
eistud-1099	220	7	,	,	PUNCT
eistud-1099	220	8	2008	2008	NUM
eistud-1099	220	9	,	,	PUNCT
eistud-1099	220	10	vol.33	vol.33	NOUN
eistud-1099	220	11	,	,	PUNCT
eistud-1099	220	12	p.249–265	p.249–265	NOUN
eistud-1099	220	13	.	.	PUNCT
eistud-1099	221	1	духонин	духонин	PROPN
eistud-1099	221	2	е.ю	е.ю	PROPN
eistud-1099	221	3	.	.	PUNCT
eistud-1099	221	4	и	и	PROPN
eistud-1099	221	5	др	др	PROPN
eistud-1099	221	6	.	.	PUNCT
eistud-1099	222	1	управление	управление	PROPN
eistud-1099	222	2	эффективностью	эффективностью	PROPN
eistud-1099	222	3	бизнеса	бизнеса	PROPN
eistud-1099	222	4	.	.	PUNCT
eistud-1099	223	1	концепция	концепция	ADJ
eistud-1099	223	2	business	business	NOUN
eistud-1099	223	3	performance	performance	NOUN
eistud-1099	223	4	management	management	NOUN
eistud-1099	223	5	.	.	PUNCT
eistud-1099	224	1	–	–	PUNCT
eistud-1099	224	2	м	м	X
eistud-1099	224	3	.	.	PUNCT
eistud-1099	224	4	:	:	PUNCT
eistud-1099	225	1	альпина	альпина	PROPN
eistud-1099	225	2	бизнес	бизнес	NOUN
eistud-1099	225	3	букс	букс	NOUN
eistud-1099	225	4	,	,	PUNCT
eistud-1099	225	5	2005	2005	NUM
eistud-1099	225	6	,	,	PUNCT
eistud-1099	225	7	стр	стр	NOUN
eistud-1099	225	8	269	269	NUM
eistud-1099	225	9	.	.	PUNCT
eistud-1099	226	1	the	the	DET
eistud-1099	226	2	article	article	NOUN
eistud-1099	226	3	has	have	AUX
eistud-1099	226	4	been	be	AUX
eistud-1099	226	5	reviewed	review	VERB
eistud-1099	226	6	.	.	PUNCT
eistud-1099	227	1	received	receive	VERB
eistud-1099	227	2	in	in	ADP
eistud-1099	227	3	april	april	PROPN
eistud-1099	227	4	,	,	PUNCT
eistud-1099	227	5	2011	2011	NUM
eistud-1099	227	6	;	;	PUNCT
eistud-1099	227	7	accepted	accept	VERB
eistud-1099	227	8	in	in	ADP
eistud-1099	227	9	june	june	PROPN
eistud-1099	227	10	,	,	PUNCT
eistud-1099	227	11	2011	2011	NUM
eistud-1099	227	12	.	.	PUNCT