id	sid	tid	token	lemma	pos
eistud-14605	1	1	european	european	ADJ
eistud-14605	1	2	integrat	integrat	PROPN
eistud-14605	1	3	ion	ion	NOUN
eistud-14605	1	4	studies	study	NOUN
eistud-14605	1	5	2016/10	2016/10	NUM
eistud-14605	1	6	126	126	NUM
eistud-14605	1	7	submitted	submit	VERB
eistud-14605	1	8	03/2016	03/2016	PRON
eistud-14605	1	9	accepted	accept	VERB
eistud-14605	1	10	for	for	ADP
eistud-14605	1	11	publication	publication	NOUN
eistud-14605	1	12	09/2016	09/2016	PROPN
eistud-14605	2	1	european	european	ADJ
eistud-14605	2	2	integration	integration	NOUN
eistud-14605	2	3	studies	study	NOUN
eistud-14605	2	4	no	no	INTJ
eistud-14605	2	5	.	.	PUNCT
eistud-14605	3	1	10/	10/	NUM
eistud-14605	3	2	2016	2016	NUM
eistud-14605	3	3	pp	pp	NOUN
eistud-14605	3	4	.	.	PUNCT
eistud-14605	4	1	126–134	126–134	NUM
eistud-14605	4	2	doi	doi	NOUN
eistud-14605	4	3	10.5755	10.5755	NUM
eistud-14605	4	4	/	/	SYM
eistud-14605	4	5	j01.eis.0.10.14605	j01.eis.0.10.14605	NOUN
eistud-14605	4	6	©	©	PROPN
eistud-14605	4	7	kaunas	kaunas	PROPN
eistud-14605	4	8	university	university	PROPN
eistud-14605	4	9	of	of	ADP
eistud-14605	4	10	technology	technology	NOUN
eistud-14605	4	11	the	the	DET
eistud-14605	4	12	opportunities	opportunity	NOUN
eistud-14605	4	13	of	of	ADP
eistud-14605	4	14	relationship	relationship	NOUN
eistud-14605	4	15	marketing	marketing	NOUN
eistud-14605	4	16	:	:	PUNCT
eistud-14605	4	17	aspect	aspect	NOUN
eistud-14605	4	18	of	of	ADP
eistud-14605	4	19	the	the	DET
eistud-14605	4	20	eu	eu	PROPN
eistud-14605	4	21	digital	digital	PROPN
eistud-14605	4	22	market	market	NOUN
eistud-14605	4	23	eis	eis	PROPN
eistud-14605	4	24	10/2016	10/2016	NUM
eistud-14605	4	25	abstract	abstract	ADV
eistud-14605	4	26	the	the	DET
eistud-14605	4	27	opportunities	opportunity	NOUN
eistud-14605	4	28	of	of	ADP
eistud-14605	4	29	relationship	relationship	NOUN
eistud-14605	4	30	marketing	marketing	NOUN
eistud-14605	4	31	:	:	PUNCT
eistud-14605	4	32	aspect	aspect	NOUN
eistud-14605	4	33	of	of	ADP
eistud-14605	4	34	the	the	DET
eistud-14605	4	35	eu	eu	PROPN
eistud-14605	4	36	digital	digital	PROPN
eistud-14605	4	37	market	market	PROPN
eistud-14605	4	38	elina	elina	PROPN
eistud-14605	4	39	radionova	radionova	PROPN
eistud-14605	4	40	university	university	PROPN
eistud-14605	4	41	of	of	ADP
eistud-14605	4	42	latvia	latvia	PROPN
eistud-14605	4	43	,	,	PUNCT
eistud-14605	4	44	veldres	veldre	NOUN
eistud-14605	4	45	5	5	NUM
eistud-14605	4	46	–	–	SYM
eistud-14605	4	47	35	35	NUM
eistud-14605	4	48	,	,	PUNCT
eistud-14605	4	49	riga	riga	ADJ
eistud-14605	4	50	,	,	PUNCT
eistud-14605	4	51	latvia	latvia	PROPN
eistud-14605	4	52	,	,	PUNCT
eistud-14605	4	53	lv	lv	PROPN
eistud-14605	4	54	–	–	PUNCT
eistud-14605	4	55	1064	1064	NUM
eistud-14605	4	56	valerijs	valerijs	PROPN
eistud-14605	4	57	praude	praude	VERB
eistud-14605	4	58	university	university	PROPN
eistud-14605	4	59	of	of	ADP
eistud-14605	4	60	latvia	latvia	PROPN
eistud-14605	4	61	,	,	PUNCT
eistud-14605	4	62	aspazijas	aspazijas	PROPN
eistud-14605	4	63	5	5	NUM
eistud-14605	4	64	,	,	PUNCT
eistud-14605	4	65	riga	riga	ADJ
eistud-14605	4	66	,	,	PUNCT
eistud-14605	4	67	latvia	latvia	PROPN
eistud-14605	4	68	,	,	PUNCT
eistud-14605	4	69	lv	lv	PROPN
eistud-14605	4	70	–	–	PUNCT
eistud-14605	4	71	1011	1011	NUM
eistud-14605	4	72	introduction	introduction	NOUN
eistud-14605	4	73	the	the	DET
eistud-14605	4	74	purpose	purpose	NOUN
eistud-14605	4	75	of	of	ADP
eistud-14605	4	76	research	research	NOUN
eistud-14605	4	77	is	be	AUX
eistud-14605	4	78	to	to	PART
eistud-14605	4	79	analyse	analyse	VERB
eistud-14605	4	80	and	and	CCONJ
eistud-14605	4	81	evaluate	evaluate	VERB
eistud-14605	4	82	opportunities	opportunity	NOUN
eistud-14605	4	83	of	of	ADP
eistud-14605	4	84	using	use	VERB
eistud-14605	4	85	relationship	relationship	NOUN
eistud-14605	4	86	marketing	marketing	NOUN
eistud-14605	4	87	in	in	ADP
eistud-14605	4	88	online	online	ADJ
eistud-14605	4	89	trading	trading	NOUN
eistud-14605	4	90	in	in	ADP
eistud-14605	4	91	latvia	latvia	PROPN
eistud-14605	4	92	as	as	ADP
eistud-14605	4	93	a	a	DET
eistud-14605	4	94	part	part	NOUN
eistud-14605	4	95	of	of	ADP
eistud-14605	4	96	eu	eu	PROPN
eistud-14605	4	97	countries	country	NOUN
eistud-14605	4	98	.	.	PUNCT
eistud-14605	5	1	the	the	DET
eistud-14605	5	2	objectives	objective	NOUN
eistud-14605	5	3	of	of	ADP
eistud-14605	5	4	research	research	NOUN
eistud-14605	5	5	are	be	AUX
eistud-14605	5	6	to	to	PART
eistud-14605	5	7	analyse	analyse	VERB
eistud-14605	5	8	scientific	scientific	ADJ
eistud-14605	5	9	literature	literature	NOUN
eistud-14605	5	10	on	on	ADP
eistud-14605	5	11	the	the	DET
eistud-14605	5	12	topic	topic	NOUN
eistud-14605	5	13	in	in	ADP
eistud-14605	5	14	order	order	NOUN
eistud-14605	5	15	to	to	PART
eistud-14605	5	16	find	find	VERB
eistud-14605	5	17	out	out	ADP
eistud-14605	5	18	the	the	DET
eistud-14605	5	19	main	main	ADJ
eistud-14605	5	20	ideas	idea	NOUN
eistud-14605	5	21	and	and	CCONJ
eistud-14605	5	22	understandings	understanding	NOUN
eistud-14605	5	23	of	of	ADP
eistud-14605	5	24	research	research	NOUN
eistud-14605	5	25	definitions	definition	NOUN
eistud-14605	5	26	and	and	CCONJ
eistud-14605	5	27	problems	problem	NOUN
eistud-14605	5	28	,	,	PUNCT
eistud-14605	5	29	to	to	PART
eistud-14605	5	30	conduct	conduct	VERB
eistud-14605	5	31	a	a	DET
eistud-14605	5	32	relationship	relationship	NOUN
eistud-14605	5	33	marketing	marketing	NOUN
eistud-14605	5	34	research	research	NOUN
eistud-14605	5	35	,	,	PUNCT
eistud-14605	5	36	to	to	PART
eistud-14605	5	37	make	make	VERB
eistud-14605	5	38	the	the	DET
eistud-14605	5	39	internet	internet	NOUN
eistud-14605	5	40	trade	trade	NOUN
eistud-14605	5	41	industry	industry	NOUN
eistud-14605	5	42	analysis	analysis	NOUN
eistud-14605	5	43	,	,	PUNCT
eistud-14605	5	44	to	to	PART
eistud-14605	5	45	evaluate	evaluate	VERB
eistud-14605	5	46	opportunities	opportunity	NOUN
eistud-14605	5	47	of	of	ADP
eistud-14605	5	48	using	use	VERB
eistud-14605	5	49	relationship	relationship	NOUN
eistud-14605	5	50	marketing	marketing	NOUN
eistud-14605	5	51	in	in	ADP
eistud-14605	5	52	online	online	ADJ
eistud-14605	5	53	trading	trading	NOUN
eistud-14605	5	54	.	.	PUNCT
eistud-14605	6	1	the	the	DET
eistud-14605	6	2	methods	method	NOUN
eistud-14605	6	3	of	of	ADP
eistud-14605	6	4	research	research	NOUN
eistud-14605	6	5	are	be	AUX
eistud-14605	6	6	:	:	PUNCT
eistud-14605	6	7	theoretical	theoretical	ADJ
eistud-14605	6	8	analysis	analysis	NOUN
eistud-14605	6	9	of	of	ADP
eistud-14605	6	10	scientific	scientific	ADJ
eistud-14605	6	11	literature	literature	NOUN
eistud-14605	6	12	,	,	PUNCT
eistud-14605	6	13	experts	expert	NOUN
eistud-14605	6	14	’	'	PUNCT
eistud-14605	6	15	survey	survey	NOUN
eistud-14605	6	16	and	and	CCONJ
eistud-14605	6	17	its	its	PRON
eistud-14605	6	18	ana	ana	NOUN
eistud-14605	6	19	lysis	lysis	NOUN
eistud-14605	6	20	.	.	PUNCT
eistud-14605	7	1	in	in	ADP
eistud-14605	7	2	the	the	DET
eistud-14605	7	3	course	course	NOUN
eistud-14605	7	4	of	of	ADP
eistud-14605	7	5	time	time	NOUN
eistud-14605	7	6	it	it	PRON
eistud-14605	7	7	becomes	become	VERB
eistud-14605	7	8	necessary	necessary	ADJ
eistud-14605	7	9	to	to	PART
eistud-14605	7	10	have	have	VERB
eistud-14605	7	11	long	long	ADJ
eistud-14605	7	12	–	–	PUNCT
eistud-14605	7	13	term	term	NOUN
eistud-14605	7	14	relationships	relationship	NOUN
eistud-14605	7	15	between	between	ADP
eistud-14605	7	16	businesses	business	NOUN
eistud-14605	7	17	and	and	CCONJ
eistud-14605	7	18	consum­	consum­	PROPN
eistud-14605	7	19	ers	er	NOUN
eistud-14605	7	20	.	.	PUNCT
eistud-14605	8	1	many	many	ADJ
eistud-14605	8	2	companies	company	NOUN
eistud-14605	8	3	want	want	VERB
eistud-14605	8	4	not	not	PART
eistud-14605	8	5	only	only	ADV
eistud-14605	8	6	to	to	PART
eistud-14605	8	7	sell	sell	VERB
eistud-14605	8	8	their	their	PRON
eistud-14605	8	9	products	product	NOUN
eistud-14605	8	10	to	to	ADP
eistud-14605	8	11	the	the	DET
eistud-14605	8	12	consumer	consumer	NOUN
eistud-14605	8	13	just	just	ADV
eistud-14605	8	14	once	once	ADV
eistud-14605	8	15	,	,	PUNCT
eistud-14605	8	16	but	but	CCONJ
eistud-14605	8	17	also	also	ADV
eistud-14605	8	18	to	to	PART
eistud-14605	8	19	make	make	VERB
eistud-14605	8	20	up	up	ADP
eistud-14605	8	21	a	a	DET
eistud-14605	8	22	new	new	ADJ
eistud-14605	8	23	relationship	relationship	NOUN
eistud-14605	8	24	with	with	ADP
eistud-14605	8	25	them	they	PRON
eistud-14605	8	26	,	,	PUNCT
eistud-14605	8	27	to	to	PART
eistud-14605	8	28	increase	increase	VERB
eistud-14605	8	29	the	the	DET
eistud-14605	8	30	level	level	NOUN
eistud-14605	8	31	of	of	ADP
eistud-14605	8	32	loyalty	loyalty	NOUN
eistud-14605	8	33	to	to	ADP
eistud-14605	8	34	the	the	DET
eistud-14605	8	35	company	company	NOUN
eistud-14605	8	36	and	and	CCONJ
eistud-14605	8	37	its	its	PRON
eistud-14605	8	38	products	product	NOUN
eistud-14605	8	39	in	in	ADP
eistud-14605	8	40	future	future	NOUN
eistud-14605	8	41	.	.	PUNCT
eistud-14605	9	1	therefore	therefore	ADV
eistud-14605	9	2	,	,	PUNCT
eistud-14605	9	3	it	it	PRON
eistud-14605	9	4	is	be	AUX
eistud-14605	9	5	necessary	necessary	ADJ
eistud-14605	9	6	not	not	PART
eistud-14605	9	7	only	only	ADV
eistud-14605	9	8	to	to	PART
eistud-14605	9	9	“	"	PUNCT
eistud-14605	9	10	create	create	VERB
eistud-14605	9	11	”	"	PUNCT
eistud-14605	9	12	consumer`s	consumer`s	NOUN
eistud-14605	9	13	base	base	NOUN
eistud-14605	9	14	,	,	PUNCT
eistud-14605	9	15	but	but	CCONJ
eistud-14605	9	16	also	also	ADV
eistud-14605	9	17	to	to	PART
eistud-14605	9	18	work	work	VERB
eistud-14605	9	19	to	to	PART
eistud-14605	9	20	encourage	encourage	VERB
eistud-14605	9	21	consumers	consumer	NOUN
eistud-14605	9	22	to	to	PART
eistud-14605	9	23	re	re	VERB
eistud-14605	9	24	–	–	PUNCT
eistud-14605	9	25	purchase	purchase	NOUN
eistud-14605	9	26	products	product	NOUN
eistud-14605	9	27	.	.	PUNCT
eistud-14605	10	1	this	this	PRON
eistud-14605	10	2	means	mean	VERB
eistud-14605	10	3	that	that	SCONJ
eistud-14605	10	4	there	there	PRON
eistud-14605	10	5	is	be	VERB
eistud-14605	10	6	a	a	DET
eistud-14605	10	7	necessity	necessity	NOUN
eistud-14605	10	8	in	in	ADP
eistud-14605	10	9	two	two	NUM
eistud-14605	10	10	–	–	PUNCT
eistud-14605	10	11	sided	sided	ADJ
eistud-14605	10	12	communication	communication	NOUN
eistud-14605	10	13	or	or	CCONJ
eistud-14605	10	14	relationship	relationship	NOUN
eistud-14605	10	15	marketing	marketing	NOUN
eistud-14605	10	16	.	.	PUNCT
eistud-14605	11	1	the	the	DET
eistud-14605	11	2	suitable	suitable	ADJ
eistud-14605	11	3	environment	environment	NOUN
eistud-14605	11	4	for	for	ADP
eistud-14605	11	5	relationship	relationship	NOUN
eistud-14605	11	6	marketing	marketing	NOUN
eistud-14605	11	7	is	be	AUX
eistud-14605	11	8	online	online	ADJ
eistud-14605	11	9	trading	trading	NOUN
eistud-14605	11	10	market	market	NOUN
eistud-14605	11	11	,	,	PUNCT
eistud-14605	11	12	where	where	SCONJ
eistud-14605	11	13	communication	communication	NOUN
eistud-14605	11	14	is	be	AUX
eistud-14605	11	15	much	much	ADV
eistud-14605	11	16	faster	fast	ADJ
eistud-14605	11	17	and	and	CCONJ
eistud-14605	11	18	easier	easy	ADJ
eistud-14605	11	19	than	than	ADP
eistud-14605	11	20	in	in	ADP
eistud-14605	11	21	real	real	ADJ
eistud-14605	11	22	life	life	NOUN
eistud-14605	11	23	,	,	PUNCT
eistud-14605	11	24	and	and	CCONJ
eistud-14605	11	25	which	which	PRON
eistud-14605	11	26	influences	influence	VERB
eistud-14605	11	27	the	the	DET
eistud-14605	11	28	effectiveness	effectiveness	NOUN
eistud-14605	11	29	of	of	ADP
eistud-14605	11	30	communication	communication	NOUN
eistud-14605	11	31	.	.	PUNCT
eistud-14605	12	1	in	in	ADP
eistud-14605	12	2	the	the	DET
eistud-14605	12	3	eu	eu	PROPN
eistud-14605	12	4	digital	digital	ADJ
eistud-14605	12	5	market	market	NOUN
eistud-14605	12	6	consumers	consumer	NOUN
eistud-14605	12	7	also	also	ADV
eistud-14605	12	8	search	search	VERB
eistud-14605	12	9	for	for	ADP
eistud-14605	12	10	solutions	solution	NOUN
eistud-14605	12	11	to	to	PART
eistud-14605	12	12	purchase	purchase	VERB
eistud-14605	12	13	as	as	ADV
eistud-14605	12	14	effective	effective	ADJ
eistud-14605	12	15	as	as	SCONJ
eistud-14605	12	16	it	it	PRON
eistud-14605	12	17	is	be	AUX
eistud-14605	12	18	possible	possible	ADJ
eistud-14605	12	19	.	.	PUNCT
eistud-14605	13	1	the	the	DET
eistud-14605	13	2	author	author	NOUN
eistud-14605	13	3	’s	’s	PART
eistud-14605	13	4	research	research	NOUN
eistud-14605	13	5	shows	show	VERB
eistud-14605	13	6	that	that	SCONJ
eistud-14605	13	7	online	online	ADJ
eistud-14605	13	8	trading	trading	NOUN
eistud-14605	13	9	companies	company	NOUN
eistud-14605	13	10	use	use	VERB
eistud-14605	13	11	relationship	relationship	NOUN
eistud-14605	13	12	marketing	marketing	NOUN
eistud-14605	13	13	in	in	ADP
eistud-14605	13	14	their	their	PRON
eistud-14605	13	15	activities	activity	NOUN
eistud-14605	13	16	.	.	PUNCT
eistud-14605	14	1	the	the	DET
eistud-14605	14	2	research	research	NOUN
eistud-14605	14	3	results	result	NOUN
eistud-14605	14	4	can	can	AUX
eistud-14605	14	5	be	be	AUX
eistud-14605	14	6	used	use	VERB
eistud-14605	14	7	in	in	ADP
eistud-14605	14	8	practice	practice	NOUN
eistud-14605	14	9	,	,	PUNCT
eistud-14605	14	10	which	which	PRON
eistud-14605	14	11	will	will	AUX
eistud-14605	14	12	help	help	VERB
eistud-14605	14	13	online	online	ADJ
eistud-14605	14	14	trading	trading	NOUN
eistud-14605	14	15	industry	industry	NOUN
eistud-14605	14	16	,	,	PUNCT
eistud-14605	14	17	in	in	ADP
eistud-14605	14	18	the	the	DET
eistud-14605	14	19	eu	eu	PROPN
eistud-14605	14	20	digital	digital	ADJ
eistud-14605	14	21	market	market	NOUN
eistud-14605	14	22	and	and	CCONJ
eistud-14605	14	23	especially	especially	ADV
eistud-14605	14	24	in	in	ADP
eistud-14605	14	25	latvian	latvian	ADJ
eistud-14605	14	26	online	online	PROPN
eistud-14605	14	27	stores	store	NOUN
eistud-14605	14	28	,	,	PUNCT
eistud-14605	14	29	to	to	PART
eistud-14605	14	30	communicate	communicate	VERB
eistud-14605	14	31	more	more	ADV
eistud-14605	14	32	efficiently	efficiently	ADV
eistud-14605	14	33	with	with	ADP
eistud-14605	14	34	their	their	PRON
eistud-14605	14	35	customers	customer	NOUN
eistud-14605	14	36	,	,	PUNCT
eistud-14605	14	37	and	and	CCONJ
eistud-14605	14	38	use	use	VERB
eistud-14605	14	39	the	the	DET
eistud-14605	14	40	existing	exist	VERB
eistud-14605	14	41	databases	database	NOUN
eistud-14605	14	42	more	more	ADV
eistud-14605	14	43	efficiently	efficiently	ADV
eistud-14605	14	44	.	.	PUNCT
eistud-14605	15	1	keywords	keyword	NOUN
eistud-14605	15	2	:	:	PUNCT
eistud-14605	15	3	relationship	relationship	NOUN
eistud-14605	15	4	marketing	marketing	NOUN
eistud-14605	15	5	,	,	PUNCT
eistud-14605	15	6	online	online	ADJ
eistud-14605	15	7	trading	trading	NOUN
eistud-14605	15	8	,	,	PUNCT
eistud-14605	15	9	marketing	marketing	NOUN
eistud-14605	15	10	communications	communication	NOUN
eistud-14605	15	11	.	.	PUNCT
eistud-14605	16	1	http://dx.doi.org/10.5755/j01.eis.0.10.14605	http://dx.doi.org/10.5755/j01.eis.0.10.14605	VERB
eistud-14605	16	2	the	the	DET
eistud-14605	16	3	number	number	NOUN
eistud-14605	16	4	of	of	ADP
eistud-14605	16	5	consumers	consumer	NOUN
eistud-14605	16	6	who	who	PRON
eistud-14605	16	7	use	use	VERB
eistud-14605	16	8	online	online	ADJ
eistud-14605	16	9	stores	store	NOUN
eistud-14605	16	10	every	every	DET
eistud-14605	16	11	year	year	NOUN
eistud-14605	16	12	grows	grow	VERB
eistud-14605	16	13	faster	fast	ADV
eistud-14605	16	14	and	and	CCONJ
eistud-14605	16	15	faster	fast	ADV
eistud-14605	16	16	,	,	PUNCT
eistud-14605	16	17	and	and	CCONJ
eistud-14605	16	18	in	in	ADP
eistud-14605	16	19	2014	2014	NUM
eistud-14605	16	20	71	71	NUM
eistud-14605	16	21	%	%	NOUN
eistud-14605	16	22	of	of	ADP
eistud-14605	16	23	latvian	latvian	ADJ
eistud-14605	16	24	internet	internet	NOUN
eistud-14605	16	25	users	user	NOUN
eistud-14605	16	26	are	be	AUX
eistud-14605	16	27	involved	involve	VERB
eistud-14605	16	28	in	in	ADP
eistud-14605	16	29	online	online	ADJ
eistud-14605	16	30	shopping	shopping	NOUN
eistud-14605	16	31	,	,	PUNCT
eistud-14605	16	32	which	which	PRON
eistud-14605	16	33	is	be	AUX
eistud-14605	16	34	by	by	ADP
eistud-14605	16	35	4	4	NUM
eistud-14605	16	36	percentage	percentage	NOUN
eistud-14605	16	37	points	point	NOUN
eistud-14605	16	38	more	more	ADJ
eistud-14605	16	39	than	than	ADP
eistud-14605	16	40	in	in	ADP
eistud-14605	16	41	2013	2013	NUM
eistud-14605	16	42	.	.	PUNCT
eistud-14605	17	1	as	as	SCONJ
eistud-14605	17	2	it	it	PRON
eistud-14605	17	3	is	be	AUX
eistud-14605	17	4	shown	show	VERB
eistud-14605	17	5	in	in	ADP
eistud-14605	17	6	gemius	gemius	PROPN
eistud-14605	17	7	data	datum	NOUN
eistud-14605	17	8	,	,	PUNCT
eistud-14605	17	9	people	people	NOUN
eistud-14605	17	10	aged	age	VERB
eistud-14605	17	11	between	between	ADP
eistud-14605	17	12	25	25	NUM
eistud-14605	17	13	and	and	CCONJ
eistud-14605	17	14	34	34	NUM
eistud-14605	17	15	are	be	AUX
eistud-14605	17	16	more	more	ADV
eistud-14605	17	17	active	active	ADJ
eistud-14605	17	18	in	in	ADP
eistud-14605	17	19	online	online	ADJ
eistud-14605	17	20	trading	trading	NOUN
eistud-14605	17	21	;	;	PUNCT
eistud-14605	17	22	women	woman	NOUN
eistud-14605	17	23	do	do	VERB
eistud-14605	17	24	that	that	PRON
eistud-14605	17	25	more	more	ADV
eistud-14605	17	26	often	often	ADV
eistud-14605	17	27	and	and	CCONJ
eistud-14605	17	28	act	act	VERB
eistud-14605	17	29	as	as	ADP
eistud-14605	17	30	professionals	professional	NOUN
eistud-14605	17	31	or	or	CCONJ
eistud-14605	17	32	office	office	NOUN
eistud-14605	17	33	workers	worker	NOUN
eistud-14605	17	34	(	(	PUNCT
eistud-14605	17	35	kursorslv	kursorslv	PROPN
eistud-14605	17	36	,	,	PUNCT
eistud-14605	17	37	2014	2014	NUM
eistud-14605	17	38	)	)	PUNCT
eistud-14605	17	39	.	.	PUNCT
eistud-14605	18	1	analysis	analysis	NOUN
eistud-14605	18	2	of	of	ADP
eistud-14605	18	3	citadele	citadele	PROPN
eistud-14605	18	4	bank	bank	PROPN
eistud-14605	18	5	data	data	PROPN
eistud-14605	18	6	shows	show	VERB
eistud-14605	18	7	that	that	SCONJ
eistud-14605	18	8	the	the	DET
eistud-14605	18	9	number	number	NOUN
eistud-14605	18	10	of	of	ADP
eistud-14605	18	11	transactions	transaction	NOUN
eistud-14605	18	12	into	into	ADP
eistud-14605	18	13	foreign	foreign	ADJ
eistud-14605	18	14	online	online	ADJ
eistud-14605	18	15	shops	shop	NOUN
eistud-14605	18	16	increased	increase	VERB
eistud-14605	18	17	by	by	ADP
eistud-14605	18	18	42	42	NUM
eistud-14605	18	19	%	%	NOUN
eistud-14605	18	20	,	,	PUNCT
eistud-14605	18	21	and	and	CCONJ
eistud-14605	18	22	into	into	ADP
eistud-14605	18	23	latvian	latvian	ADJ
eistud-14605	18	24	shops	shop	NOUN
eistud-14605	18	25	–	–	PUNCT
eistud-14605	18	26	by	by	ADP
eistud-14605	18	27	9	9	NUM
eistud-14605	18	28	percentage	percentage	NOUN
eistud-14605	18	29	more	more	ADV
eistud-14605	18	30	in	in	ADP
eistud-14605	18	31	2013	2013	NUM
eistud-14605	18	32	than	than	ADP
eistud-14605	18	33	in	in	ADP
eistud-14605	18	34	2014	2014	NUM
eistud-14605	18	35	(	(	PUNCT
eistud-14605	18	36	haka	haka	PROPN
eistud-14605	18	37	,	,	PUNCT
eistud-14605	18	38	2015	2015	NUM
eistud-14605	18	39	)	)	PUNCT
eistud-14605	18	40	.	.	PUNCT
eistud-14605	19	1	in	in	ADP
eistud-14605	19	2	spite	spite	NOUN
eistud-14605	19	3	of	of	ADP
eistud-14605	19	4	the	the	DET
eistud-14605	19	5	fact	fact	NOUN
eistud-14605	19	6	that	that	SCONJ
eistud-14605	19	7	in	in	ADP
eistud-14605	19	8	latvia	latvia	PROPN
eistud-14605	19	9	the	the	DET
eistud-14605	19	10	popularity	popularity	NOUN
eistud-14605	19	11	of	of	ADP
eistud-14605	19	12	online	online	ADJ
eistud-14605	19	13	stores	store	NOUN
eistud-14605	19	14	is	be	AUX
eistud-14605	19	15	growing	grow	VERB
eistud-14605	19	16	,	,	PUNCT
eistud-14605	19	17	consumers	consumer	NOUN
eistud-14605	19	18	shop	shop	VERB
eistud-14605	19	19	more	more	ADV
eistud-14605	19	20	in	in	ADP
eistud-14605	19	21	foreign	foreign	ADJ
eistud-14605	19	22	online	online	ADJ
eistud-14605	19	23	stores	store	NOUN
eistud-14605	19	24	.	.	PUNCT
eistud-14605	20	1	comparing	compare	VERB
eistud-14605	20	2	the	the	DET
eistud-14605	20	3	baltic	baltic	ADJ
eistud-14605	20	4	states	state	NOUN
eistud-14605	20	5	countries	country	NOUN
eistud-14605	20	6	between	between	ADP
eistud-14605	20	7	each	each	DET
eistud-14605	20	8	other	other	ADJ
eistud-14605	20	9	,	,	PUNCT
eistud-14605	20	10	latvia	latvia	PROPN
eistud-14605	20	11	takes	take	VERB
eistud-14605	20	12	the	the	DET
eistud-14605	20	13	second	second	ADJ
eistud-14605	20	14	place	place	NOUN
eistud-14605	20	15	in	in	ADP
eistud-14605	20	16	terms	term	NOUN
eistud-14605	20	17	of	of	ADP
eistud-14605	20	18	the	the	DET
eistud-14605	20	19	percentage	percentage	NOUN
eistud-14605	20	20	of	of	ADP
eistud-14605	20	21	people	people	NOUN
eistud-14605	20	22	who	who	PRON
eistud-14605	20	23	are	be	AUX
eistud-14605	20	24	aged	age	VERB
eistud-14605	20	25	between	between	ADP
eistud-14605	20	26	16	16	NUM
eistud-14605	20	27	and	and	CCONJ
eistud-14605	20	28	74	74	NUM
eistud-14605	20	29	and	and	CCONJ
eistud-14605	20	30	who	who	PRON
eistud-14605	20	31	get	get	VERB
eistud-14605	20	32	the	the	DET
eistud-14605	20	33	goods	good	NOUN
eistud-14605	20	34	or	or	CCONJ
eistud-14605	20	35	services	service	NOUN
eistud-14605	20	36	on	on	ADP
eistud-14605	20	37	the	the	DET
eistud-14605	20	38	internet	internet	NOUN
eistud-14605	20	39	(	(	PUNCT
eistud-14605	20	40	latvian	latvian	ADJ
eistud-14605	20	41	internet	internet	NOUN
eistud-14605	20	42	association	association	NOUN
eistud-14605	20	43	,	,	PUNCT
eistud-14605	20	44	2014	2014	NUM
eistud-14605	20	45	)	)	PUNCT
eistud-14605	20	46	.	.	PUNCT
eistud-14605	21	1	127	127	NUM
eistud-14605	21	2	european	european	ADJ
eistud-14605	21	3	integrat	integrat	NOUN
eistud-14605	21	4	ion	ion	NOUN
eistud-14605	21	5	studies	study	NOUN
eistud-14605	21	6	2016/10	2016/10	NUM
eistud-14605	21	7	table	table	NOUN
eistud-14605	21	8	1	1	NUM
eistud-14605	21	9	people	people	NOUN
eistud-14605	21	10	purchasing	purchase	VERB
eistud-14605	21	11	goods	good	NOUN
eistud-14605	21	12	or	or	CCONJ
eistud-14605	21	13	services	service	NOUN
eistud-14605	21	14	online	online	ADV
eistud-14605	21	15	(	(	PUNCT
eistud-14605	21	16	aged	aged	ADJ
eistud-14605	21	17	16–74	16–74	NUM
eistud-14605	21	18	)	)	PUNCT
eistud-14605	21	19	%	%	NOUN
eistud-14605	21	20	country	country	NOUN
eistud-14605	21	21	residents	resident	NOUN
eistud-14605	21	22	,	,	PUNCT
eistud-14605	21	23	%	%	INTJ
eistud-14605	21	24	latvia	latvia	PROPN
eistud-14605	21	25	33.5	33.5	NUM
eistud-14605	21	26	estonia	estonia	PROPN
eistud-14605	21	27	48.6	48.6	NUM
eistud-14605	21	28	lithuania	lithuania	PROPN
eistud-14605	21	29	26.0	26.0	NUM
eistud-14605	21	30	source	source	NOUN
eistud-14605	21	31	:	:	PUNCT
eistud-14605	21	32	latvian	latvian	ADJ
eistud-14605	21	33	internet	internet	PROPN
eistud-14605	21	34	association	association	PROPN
eistud-14605	21	35	e	e	PROPN
eistud-14605	21	36	–	–	PUNCT
eistud-14605	21	37	commerce	commerce	NOUN
eistud-14605	21	38	statistics	statistic	NOUN
eistud-14605	21	39	,	,	PUNCT
eistud-14605	21	40	2014	2014	NUM
eistud-14605	21	41	analysing	analyse	VERB
eistud-14605	21	42	the	the	DET
eistud-14605	21	43	same	same	ADJ
eistud-14605	21	44	data	datum	NOUN
eistud-14605	21	45	from	from	ADP
eistud-14605	21	46	2014	2014	NUM
eistud-14605	21	47	year	year	NOUN
eistud-14605	21	48	for	for	ADP
eistud-14605	21	49	the	the	DET
eistud-14605	21	50	eu	eu	PROPN
eistud-14605	21	51	counties	county	NOUN
eistud-14605	21	52	it	it	PRON
eistud-14605	21	53	is	be	AUX
eistud-14605	21	54	possible	possible	ADJ
eistud-14605	21	55	to	to	PART
eistud-14605	21	56	see	see	VERB
eistud-14605	21	57	that	that	SCONJ
eistud-14605	21	58	a	a	DET
eistud-14605	21	59	big	big	ADJ
eistud-14605	21	60	number	number	NOUN
eistud-14605	21	61	of	of	ADP
eistud-14605	21	62	people	people	NOUN
eistud-14605	21	63	now	now	ADV
eistud-14605	21	64	prefer	prefer	VERB
eistud-14605	21	65	use	use	VERB
eistud-14605	21	66	online	online	ADJ
eistud-14605	21	67	platform	platform	NOUN
eistud-14605	21	68	as	as	ADP
eistud-14605	21	69	a	a	DET
eistud-14605	21	70	place	place	NOUN
eistud-14605	21	71	for	for	ADP
eistud-14605	21	72	ordering	order	VERB
eistud-14605	21	73	goods	good	NOUN
eistud-14605	21	74	or	or	CCONJ
eistud-14605	21	75	ser­	ser­	ADJ
eistud-14605	21	76	vices	vice	NOUN
eistud-14605	21	77	.	.	PUNCT
eistud-14605	22	1	in	in	ADP
eistud-14605	22	2	addition	addition	NOUN
eistud-14605	22	3	,	,	PUNCT
eistud-14605	22	4	it	it	PRON
eistud-14605	22	5	can	can	AUX
eistud-14605	22	6	be	be	AUX
eistud-14605	22	7	pointed	point	VERB
eistud-14605	22	8	out	out	ADP
eistud-14605	22	9	that	that	SCONJ
eistud-14605	22	10	electronic	electronic	ADJ
eistud-14605	22	11	sales	sale	NOUN
eistud-14605	22	12	takes	take	VERB
eistud-14605	22	13	in	in	ADV
eistud-14605	22	14	average	average	ADJ
eistud-14605	22	15	25	25	NUM
eistud-14605	22	16	%	%	NOUN
eistud-14605	22	17	from	from	ADP
eistud-14605	22	18	total	total	ADJ
eistud-14605	22	19	turnover	turnover	NOUN
eistud-14605	22	20	.	.	PUNCT
eistud-14605	23	1	the	the	DET
eistud-14605	23	2	map	map	NOUN
eistud-14605	23	3	shows	show	VERB
eistud-14605	23	4	the	the	DET
eistud-14605	23	5	compari­	compari­	PROPN
eistud-14605	23	6	son	son	NOUN
eistud-14605	23	7	of	of	ADP
eistud-14605	23	8	different	different	ADJ
eistud-14605	23	9	eu	eu	PROPN
eistud-14605	23	10	countries	country	NOUN
eistud-14605	23	11	.	.	PUNCT
eistud-14605	24	1	figure	figure	VERB
eistud-14605	24	2	1	1	NUM
eistud-14605	24	3	individuals	individual	NOUN
eistud-14605	24	4	ordering	order	VERB
eistud-14605	24	5	goods	good	NOUN
eistud-14605	24	6	or	or	CCONJ
eistud-14605	24	7	services	service	NOUN
eistud-14605	24	8	online	online	ADV
eistud-14605	24	9	,	,	PUNCT
eistud-14605	24	10	all	all	DET
eistud-14605	24	11	individuals	individual	NOUN
eistud-14605	24	12	(	(	PUNCT
eistud-14605	24	13	aged	aged	ADJ
eistud-14605	24	14	16–74	16–74	NUM
eistud-14605	24	15	)	)	PUNCT
eistud-14605	24	16	(	(	PUNCT
eistud-14605	24	17	latvian	latvian	ADJ
eistud-14605	24	18	internet	internet	NOUN
eistud-14605	24	19	association	association	PROPN
eistud-14605	24	20	e	e	PROPN
eistud-14605	24	21	–	–	PUNCT
eistud-14605	24	22	commerce	commerce	NOUN
eistud-14605	24	23	statistics	statistic	NOUN
eistud-14605	24	24	,	,	PUNCT
eistud-14605	24	25	2014	2014	NUM
eistud-14605	24	26	)	)	PUNCT
eistud-14605	24	27	after	after	ADP
eistud-14605	24	28	evaluation	evaluation	NOUN
eistud-14605	24	29	different	different	ADJ
eistud-14605	24	30	sources	source	NOUN
eistud-14605	24	31	and	and	CCONJ
eistud-14605	24	32	data	datum	NOUN
eistud-14605	24	33	it	it	PRON
eistud-14605	24	34	is	be	AUX
eistud-14605	24	35	possible	possible	ADJ
eistud-14605	24	36	to	to	PART
eistud-14605	24	37	underline	underline	VERB
eistud-14605	24	38	that	that	DET
eistud-14605	24	39	online	online	ADJ
eistud-14605	24	40	trading	trading	NOUN
eistud-14605	25	1	is	be	AUX
eistud-14605	25	2	be­	be­	VERB
eistud-14605	25	3	coming	come	VERB
eistud-14605	25	4	popular	popular	ADJ
eistud-14605	25	5	and	and	CCONJ
eistud-14605	25	6	convenient	convenient	ADJ
eistud-14605	25	7	way	way	NOUN
eistud-14605	25	8	for	for	ADP
eistud-14605	25	9	consumers	consumer	NOUN
eistud-14605	25	10	.	.	PUNCT
eistud-14605	26	1	however	however	ADV
eistud-14605	26	2	,	,	PUNCT
eistud-14605	26	3	the	the	DET
eistud-14605	26	4	problem	problem	NOUN
eistud-14605	26	5	is	be	AUX
eistud-14605	26	6	in	in	ADP
eistud-14605	26	7	the	the	DET
eistud-14605	26	8	huge	huge	ADJ
eistud-14605	26	9	number	number	NOUN
eistud-14605	26	10	of	of	ADP
eistud-14605	26	11	online	online	ADJ
eistud-14605	26	12	sellers	seller	NOUN
eistud-14605	26	13	and	and	CCONJ
eistud-14605	26	14	shops	shop	NOUN
eistud-14605	26	15	.	.	PUNCT
eistud-14605	27	1	it	it	PRON
eistud-14605	27	2	is	be	AUX
eistud-14605	27	3	necessary	necessary	ADJ
eistud-14605	27	4	not	not	PART
eistud-14605	27	5	only	only	ADV
eistud-14605	27	6	to	to	PART
eistud-14605	27	7	promote	promote	VERB
eistud-14605	27	8	products	product	NOUN
eistud-14605	27	9	or	or	CCONJ
eistud-14605	27	10	services	service	NOUN
eistud-14605	27	11	but	but	CCONJ
eistud-14605	27	12	also	also	ADV
eistud-14605	27	13	to	to	PART
eistud-14605	27	14	build	build	VERB
eistud-14605	27	15	a	a	DET
eistud-14605	27	16	long	long	ADJ
eistud-14605	27	17	–	–	PUNCT
eistud-14605	27	18	term	term	NOUN
eistud-14605	27	19	relationship	relationship	NOUN
eistud-14605	27	20	with	with	ADP
eistud-14605	27	21	consumer	consumer	NOUN
eistud-14605	27	22	and	and	CCONJ
eistud-14605	27	23	to	to	PART
eistud-14605	27	24	strengthen	strengthen	VERB
eistud-14605	27	25	level	level	NOUN
eistud-14605	27	26	of	of	ADP
eistud-14605	27	27	the	the	DET
eistud-14605	27	28	customer	customer	NOUN
eistud-14605	27	29	loyalty	loyalty	NOUN
eistud-14605	27	30	.	.	PUNCT
eistud-14605	28	1	the	the	DET
eistud-14605	28	2	purpose	purpose	NOUN
eistud-14605	28	3	of	of	ADP
eistud-14605	28	4	research	research	NOUN
eistud-14605	28	5	is	be	AUX
eistud-14605	28	6	to	to	PART
eistud-14605	28	7	analyse	analyse	VERB
eistud-14605	28	8	and	and	CCONJ
eistud-14605	28	9	evaluate	evaluate	VERB
eistud-14605	28	10	opportunities	opportunity	NOUN
eistud-14605	28	11	of	of	ADP
eistud-14605	28	12	using	use	VERB
eistud-14605	28	13	relationship	relationship	NOUN
eistud-14605	28	14	marketing	marketing	NOUN
eistud-14605	28	15	in	in	ADP
eistud-14605	28	16	online	online	ADJ
eistud-14605	28	17	trading	trading	NOUN
eistud-14605	28	18	.	.	PUNCT
eistud-14605	29	1	the	the	DET
eistud-14605	29	2	objectives	objective	NOUN
eistud-14605	29	3	of	of	ADP
eistud-14605	29	4	research	research	NOUN
eistud-14605	29	5	are	be	AUX
eistud-14605	29	6	to	to	PART
eistud-14605	29	7	analyse	analyse	VERB
eistud-14605	29	8	scientific	scientific	ADJ
eistud-14605	29	9	literature	literature	NOUN
eistud-14605	29	10	on	on	ADP
eistud-14605	29	11	the	the	DET
eistud-14605	29	12	topic	topic	NOUN
eistud-14605	29	13	in	in	ADP
eistud-14605	29	14	order	order	NOUN
eistud-14605	29	15	to	to	PART
eistud-14605	29	16	find	find	VERB
eistud-14605	29	17	out	out	ADP
eistud-14605	29	18	the	the	DET
eistud-14605	29	19	main	main	ADJ
eistud-14605	29	20	ideas	idea	NOUN
eistud-14605	29	21	and	and	CCONJ
eistud-14605	29	22	understandings	understanding	NOUN
eistud-14605	29	23	of	of	ADP
eistud-14605	29	24	research	research	NOUN
eistud-14605	29	25	definitions	definition	NOUN
eistud-14605	29	26	and	and	CCONJ
eistud-14605	29	27	problems	problem	NOUN
eistud-14605	29	28	,	,	PUNCT
eistud-14605	29	29	to	to	PART
eistud-14605	29	30	conduct	conduct	VERB
eistud-14605	29	31	a	a	DET
eistud-14605	29	32	relationship	relationship	NOUN
eistud-14605	29	33	marketing	marketing	NOUN
eistud-14605	29	34	research	research	NOUN
eistud-14605	29	35	,	,	PUNCT
eistud-14605	29	36	to	to	PART
eistud-14605	29	37	make	make	VERB
eistud-14605	29	38	the	the	DET
eistud-14605	29	39	internet	internet	NOUN
eistud-14605	29	40	trade	trade	NOUN
eistud-14605	29	41	industry	industry	NOUN
eistud-14605	29	42	analysis	analysis	NOUN
eistud-14605	29	43	,	,	PUNCT
eistud-14605	29	44	to	to	PART
eistud-14605	29	45	evaluate	evaluate	VERB
eistud-14605	29	46	opportunities	opportunity	NOUN
eistud-14605	29	47	of	of	ADP
eistud-14605	29	48	using	use	VERB
eistud-14605	29	49	relationship	relationship	NOUN
eistud-14605	29	50	marketing	marketing	NOUN
eistud-14605	29	51	in	in	ADP
eistud-14605	29	52	online	online	ADJ
eistud-14605	29	53	trading	trading	NOUN
eistud-14605	29	54	.	.	PUNCT
eistud-14605	30	1	the	the	DET
eistud-14605	30	2	following	follow	VERB
eistud-14605	30	3	hypothesis	hypothesis	NOUN
eistud-14605	30	4	were	be	AUX
eistud-14605	30	5	set	set	VERB
eistud-14605	30	6	:	:	PUNCT
eistud-14605	30	7	_	_	PUNCT
eistud-14605	30	8	h1	h1	ADJ
eistud-14605	30	9	:	:	PUNCT
eistud-14605	30	10	mostly	mostly	ADV
eistud-14605	30	11	companies	company	NOUN
eistud-14605	30	12	in	in	ADP
eistud-14605	30	13	the	the	DET
eistud-14605	30	14	eu	eu	PROPN
eistud-14605	30	15	use	use	PROPN
eistud-14605	30	16	crm	crm	NOUN
eistud-14605	30	17	systems	system	NOUN
eistud-14605	30	18	but	but	CCONJ
eistud-14605	30	19	do	do	AUX
eistud-14605	30	20	not	not	PART
eistud-14605	30	21	make	make	VERB
eistud-14605	30	22	an	an	DET
eistud-14605	30	23	analysis	analysis	NOUN
eistud-14605	30	24	from	from	ADP
eistud-14605	30	25	the	the	DET
eistud-14605	30	26	data	datum	NOUN
eistud-14605	30	27	.	.	PUNCT
eistud-14605	31	1	_	_	PUNCT
eistud-14605	32	1	h2	h2	NOUN
eistud-14605	32	2	:	:	PUNCT
eistud-14605	32	3	reaction	reaction	NOUN
eistud-14605	32	4	time	time	NOUN
eistud-14605	32	5	for	for	ADP
eistud-14605	32	6	different	different	ADJ
eistud-14605	32	7	feedback	feedback	NOUN
eistud-14605	32	8	is	be	AUX
eistud-14605	32	9	too	too	ADV
eistud-14605	32	10	long	long	ADJ
eistud-14605	32	11	and	and	CCONJ
eistud-14605	32	12	sometimes	sometimes	ADV
eistud-14605	32	13	feedbacks	feedback	NOUN
eistud-14605	32	14	are	be	AUX
eistud-14605	32	15	not	not	PART
eistud-14605	32	16	taking	take	VERB
eistud-14605	32	17	into	into	ADP
eistud-14605	32	18	account	account	NOUN
eistud-14605	32	19	at	at	ADV
eistud-14605	32	20	all	all	ADV
eistud-14605	32	21	.	.	PUNCT
eistud-14605	33	1	the	the	DET
eistud-14605	33	2	methods	method	NOUN
eistud-14605	33	3	of	of	ADP
eistud-14605	33	4	research	research	NOUN
eistud-14605	33	5	are	be	AUX
eistud-14605	33	6	:	:	PUNCT
eistud-14605	33	7	theoretical	theoretical	ADJ
eistud-14605	33	8	analysis	analysis	NOUN
eistud-14605	33	9	of	of	ADP
eistud-14605	33	10	scientific	scientific	ADJ
eistud-14605	33	11	literature	literature	NOUN
eistud-14605	33	12	,	,	PUNCT
eistud-14605	33	13	experts	expert	NOUN
eistud-14605	33	14	’	'	PUNCT
eistud-14605	33	15	survey	survey	NOUN
eistud-14605	33	16	and	and	CCONJ
eistud-14605	33	17	its	its	PRON
eistud-14605	33	18	analysis	analysis	NOUN
eistud-14605	33	19	.	.	PUNCT
eistud-14605	34	1	after	after	ADP
eistud-14605	34	2	analysing	analyse	VERB
eistud-14605	34	3	and	and	CCONJ
eistud-14605	34	4	evaluating	evaluate	VERB
eistud-14605	34	5	both	both	CCONJ
eistud-14605	34	6	theoretical	theoretical	ADJ
eistud-14605	34	7	and	and	CCONJ
eistud-14605	34	8	statistical	statistical	ADJ
eistud-14605	34	9	results	result	NOUN
eistud-14605	34	10	the	the	DET
eistud-14605	34	11	authors	author	NOUN
eistud-14605	34	12	came	come	VERB
eistud-14605	34	13	to	to	ADP
eistud-14605	34	14	key	key	ADJ
eistud-14605	34	15	results	result	NOUN
eistud-14605	34	16	that	that	PRON
eistud-14605	34	17	to	to	PART
eistud-14605	34	18	have	have	VERB
eistud-14605	34	19	a	a	DET
eistud-14605	34	20	long	long	ADJ
eistud-14605	34	21	–	–	PUNCT
eistud-14605	34	22	term	term	NOUN
eistud-14605	34	23	relationship	relationship	NOUN
eistud-14605	34	24	with	with	ADP
eistud-14605	34	25	a	a	DET
eistud-14605	34	26	customer	customer	NOUN
eistud-14605	34	27	online	online	ADJ
eistud-14605	34	28	companies	company	NOUN
eistud-14605	34	29	should	should	AUX
eistud-14605	34	30	not	not	PART
eistud-14605	34	31	only	only	ADV
eistud-14605	34	32	have	have	VERB
eistud-14605	34	33	crm	crm	NOUN
eistud-14605	34	34	(	(	PUNCT
eistud-14605	34	35	customer	customer	NOUN
eistud-14605	34	36	relationship	relationship	NOUN
eistud-14605	34	37	management	management	NOUN
eistud-14605	34	38	)	)	PUNCT
eistud-14605	34	39	systems	system	NOUN
eistud-14605	34	40	,	,	PUNCT
eistud-14605	34	41	but	but	CCONJ
eistud-14605	34	42	also	also	ADV
eistud-14605	34	43	work	work	VERB
eistud-14605	34	44	with	with	ADP
eistud-14605	34	45	it	it	PRON
eistud-14605	34	46	appropriately	appropriately	ADV
eistud-14605	34	47	in	in	ADP
eistud-14605	34	48	order	order	NOUN
eistud-14605	34	49	to	to	PART
eistud-14605	34	50	satisfy	satisfy	VERB
eistud-14605	34	51	their	their	PRON
eistud-14605	34	52	customer	customer	NOUN
eistud-14605	34	53	needs	need	VERB
eistud-14605	34	54	in	in	ADP
eistud-14605	34	55	the	the	DET
eistud-14605	34	56	best	good	ADJ
eistud-14605	34	57	way	way	NOUN
eistud-14605	34	58	to	to	PART
eistud-14605	34	59	increase	increase	VERB
eistud-14605	34	60	loyalty	loyalty	NOUN
eistud-14605	34	61	level	level	NOUN
eistud-14605	34	62	in	in	ADP
eistud-14605	34	63	the	the	DET
eistud-14605	34	64	future	future	NOUN
eistud-14605	34	65	.	.	PUNCT
eistud-14605	35	1	online	online	ADJ
eistud-14605	35	2	vendors	vendor	NOUN
eistud-14605	35	3	react	react	VERB
eistud-14605	35	4	very	very	ADV
eistud-14605	35	5	slow	slow	ADV
eistud-14605	35	6	or	or	CCONJ
eistud-14605	35	7	sometimes	sometimes	ADV
eistud-14605	35	8	do	do	AUX
eistud-14605	35	9	not	not	PART
eistud-14605	35	10	have	have	VERB
eistud-14605	35	11	a	a	DET
eistud-14605	35	12	reaction	reaction	NOUN
eistud-14605	35	13	at	at	ADV
eistud-14605	35	14	all	all	ADV
eistud-14605	35	15	at	at	ADP
eistud-14605	35	16	different	different	ADJ
eistud-14605	35	17	(	(	PUNCT
eistud-14605	35	18	positive	positive	ADJ
eistud-14605	35	19	,	,	PUNCT
eistud-14605	35	20	nega­	nega­	NOUN
eistud-14605	35	21	tive	tive	ADJ
eistud-14605	35	22	)	)	PUNCT
eistud-14605	35	23	feedbacks	feedback	NOUN
eistud-14605	35	24	from	from	ADP
eistud-14605	35	25	customer	customer	NOUN
eistud-14605	35	26	.	.	PUNCT
eistud-14605	36	1	reaction	reaction	NOUN
eistud-14605	36	2	time	time	NOUN
eistud-14605	36	3	is	be	AUX
eistud-14605	36	4	one	one	NUM
eistud-14605	36	5	of	of	ADP
eistud-14605	36	6	the	the	DET
eistud-14605	36	7	components	component	NOUN
eistud-14605	36	8	of	of	ADP
eistud-14605	36	9	loyalty	loyalty	NOUN
eistud-14605	36	10	model	model	NOUN
eistud-14605	36	11	and	and	CCONJ
eistud-14605	36	12	it	it	PRON
eistud-14605	36	13	is	be	AUX
eistud-14605	36	14	important	important	ADJ
eistud-14605	36	15	to	to	PART
eistud-14605	36	16	provide	provide	VERB
eistud-14605	36	17	the	the	DET
eistud-14605	36	18	best	good	ADJ
eistud-14605	36	19	solution	solution	NOUN
eistud-14605	36	20	in	in	ADP
eistud-14605	36	21	the	the	DET
eistud-14605	36	22	quickest	quick	ADJ
eistud-14605	36	23	time	time	NOUN
eistud-14605	36	24	for	for	ADP
eistud-14605	36	25	consumer	consumer	NOUN
eistud-14605	36	26	.	.	PUNCT
eistud-14605	37	1	european	european	ADJ
eistud-14605	37	2	integrat	integrat	PROPN
eistud-14605	37	3	ion	ion	NOUN
eistud-14605	37	4	studies	study	NOUN
eistud-14605	37	5	2016/10	2016/10	NUM
eistud-14605	37	6	128	128	NUM
eistud-14605	37	7	figure	figure	NOUN
eistud-14605	37	8	2	2	NUM
eistud-14605	37	9	total	total	ADJ
eistud-14605	37	10	electronic	electronic	ADJ
eistud-14605	37	11	sales	sale	NOUN
eistud-14605	37	12	by	by	ADP
eistud-14605	37	13	enterprises	enterprise	NOUN
eistud-14605	37	14	,	,	PUNCT
eistud-14605	37	15	as	as	ADP
eistud-14605	37	16	a	a	DET
eistud-14605	37	17	%	%	NOUN
eistud-14605	37	18	of	of	ADP
eistud-14605	37	19	their	their	PRON
eistud-14605	37	20	total	total	ADJ
eistud-14605	37	21	turnover	turnover	NOUN
eistud-14605	37	22	.	.	PUNCT
eistud-14605	38	1	(	(	PUNCT
eistud-14605	38	2	digital	digital	ADJ
eistud-14605	38	3	single	single	ADJ
eistud-14605	38	4	market	market	NOUN
eistud-14605	38	5	,	,	PUNCT
eistud-14605	38	6	2016	2016	NUM
eistud-14605	38	7	)	)	PUNCT
eistud-14605	39	1	it	it	PRON
eistud-14605	39	2	is	be	AUX
eistud-14605	39	3	possible	possible	ADJ
eistud-14605	39	4	to	to	ADP
eistud-14605	39	5	defined	define	VERB
eistud-14605	39	6	relationship	relationship	NOUN
eistud-14605	39	7	marketing	marketing	NOUN
eistud-14605	39	8	as	as	ADP
eistud-14605	39	9	a	a	DET
eistud-14605	39	10	multi	multi	ADJ
eistud-14605	39	11	–	–	ADJ
eistud-14605	39	12	dimensional	dimensional	ADJ
eistud-14605	39	13	construct	construct	NOUN
eistud-14605	39	14	consisting	consist	VERB
eistud-14605	39	15	of	of	ADP
eistud-14605	39	16	six	six	NUM
eistud-14605	39	17	behavioral	behavioral	ADJ
eistud-14605	39	18	components	component	NOUN
eistud-14605	39	19	such	such	ADJ
eistud-14605	39	20	as	as	ADP
eistud-14605	39	21	trust	trust	NOUN
eistud-14605	39	22	,	,	PUNCT
eistud-14605	39	23	bonding	bonding	NOUN
eistud-14605	39	24	,	,	PUNCT
eistud-14605	39	25	communication	communication	NOUN
eistud-14605	39	26	,	,	PUNCT
eistud-14605	39	27	shared	share	VERB
eistud-14605	39	28	values	value	NOUN
eistud-14605	39	29	,	,	PUNCT
eistud-14605	39	30	empathy	empathy	NOUN
eistud-14605	39	31	and	and	CCONJ
eistud-14605	39	32	reciprocity	reciprocity	NOUN
eistud-14605	39	33	(	(	PUNCT
eistud-14605	39	34	yoganathana	yoganathana	PROPN
eistud-14605	39	35	,	,	PUNCT
eistud-14605	39	36	jebarajakirthyb	jebarajakirthyb	PROPN
eistud-14605	39	37	,	,	PUNCT
eistud-14605	39	38	thaichon	thaichon	PROPN
eistud-14605	39	39	,	,	PUNCT
eistud-14605	39	40	2015	2015	NUM
eistud-14605	39	41	)	)	PUNCT
eistud-14605	39	42	.	.	PUNCT
eistud-14605	40	1	it	it	PRON
eistud-14605	40	2	can	can	AUX
eistud-14605	40	3	be	be	AUX
eistud-14605	40	4	pointed	point	VERB
eistud-14605	40	5	out	out	ADP
eistud-14605	40	6	that	that	SCONJ
eistud-14605	40	7	there	there	PRON
eistud-14605	40	8	is	be	VERB
eistud-14605	40	9	connection	connection	NOUN
eistud-14605	40	10	such	such	ADJ
eistud-14605	40	11	as	as	ADP
eistud-14605	40	12	communication	communication	NOUN
eistud-14605	40	13	between	between	ADP
eistud-14605	40	14	customers	customer	NOUN
eistud-14605	40	15	and	and	CCONJ
eistud-14605	40	16	sellers	seller	NOUN
eistud-14605	40	17	increases	increase	VERB
eistud-14605	40	18	the	the	DET
eistud-14605	40	19	understanding	understanding	NOUN
eistud-14605	40	20	of	of	ADP
eistud-14605	40	21	each	each	DET
eistud-14605	40	22	other	other	ADJ
eistud-14605	40	23	and	and	CCONJ
eistud-14605	40	24	enhances	enhance	VERB
eistud-14605	40	25	closeness	closeness	NOUN
eistud-14605	40	26	and	and	CCONJ
eistud-14605	40	27	trust	trust	NOUN
eistud-14605	40	28	(	(	PUNCT
eistud-14605	40	29	huang	huang	PROPN
eistud-14605	40	30	,	,	PUNCT
eistud-14605	40	31	2015).talking	2015).talke	VERB
eistud-14605	40	32	about	about	ADP
eistud-14605	40	33	relationship	relationship	NOUN
eistud-14605	40	34	mar­	mar­	NOUN
eistud-14605	40	35	keting	keting	NOUN
eistud-14605	40	36	,	,	PUNCT
eistud-14605	40	37	the	the	DET
eistud-14605	40	38	authors	author	NOUN
eistud-14605	40	39	of	of	ADP
eistud-14605	40	40	the	the	DET
eistud-14605	40	41	paper	paper	NOUN
eistud-14605	40	42	think	think	VERB
eistud-14605	40	43	first	first	ADV
eistud-14605	40	44	about	about	ADP
eistud-14605	40	45	long	long	ADJ
eistud-14605	40	46	–	–	PUNCT
eistud-14605	40	47	term	term	NOUN
eistud-14605	40	48	relationship	relationship	NOUN
eistud-14605	40	49	with	with	ADP
eistud-14605	40	50	customers	customer	NOUN
eistud-14605	40	51	.	.	PUNCT
eistud-14605	41	1	it	it	PRON
eistud-14605	41	2	is	be	AUX
eistud-14605	41	3	necessary	necessary	ADJ
eistud-14605	41	4	focus	focus	NOUN
eistud-14605	41	5	not	not	PART
eistud-14605	41	6	only	only	ADV
eistud-14605	41	7	to	to	ADP
eistud-14605	41	8	customers	customer	NOUN
eistud-14605	41	9	but	but	CCONJ
eistud-14605	41	10	also	also	ADV
eistud-14605	41	11	on	on	ADP
eistud-14605	41	12	the	the	DET
eistud-14605	41	13	creation	creation	NOUN
eistud-14605	41	14	of	of	ADP
eistud-14605	41	15	long	long	ADJ
eistud-14605	41	16	–	–	PUNCT
eistud-14605	41	17	term	term	NOUN
eistud-14605	41	18	relationships	relationship	NOUN
eistud-14605	41	19	with	with	ADP
eistud-14605	41	20	other	other	ADJ
eistud-14605	41	21	stakeholders	stakeholder	NOUN
eistud-14605	41	22	(	(	PUNCT
eistud-14605	41	23	such	such	ADJ
eistud-14605	41	24	as	as	ADP
eistud-14605	41	25	suppliers	supplier	NOUN
eistud-14605	41	26	,	,	PUNCT
eistud-14605	41	27	institutions	institution	NOUN
eistud-14605	41	28	,	,	PUNCT
eistud-14605	41	29	intermediate	intermediate	ADJ
eistud-14605	41	30	customers	customer	NOUN
eistud-14605	41	31	)	)	PUNCT
eistud-14605	41	32	to	to	PART
eistud-14605	41	33	implement	implement	VERB
eistud-14605	41	34	the	the	DET
eistud-14605	41	35	company	company	NOUN
eistud-14605	41	36	’s	’s	PART
eistud-14605	41	37	value	value	NOUN
eistud-14605	41	38	proposition	proposition	NOUN
eistud-14605	41	39	and	and	CCONJ
eistud-14605	41	40	therefore	therefore	ADV
eistud-14605	41	41	its	its	PRON
eistud-14605	41	42	competitiveness	competitiveness	NOUN
eistud-14605	41	43	in	in	ADP
eistud-14605	41	44	the	the	DET
eistud-14605	41	45	market	market	NOUN
eistud-14605	41	46	(	(	PUNCT
eistud-14605	41	47	bressan	bressan	ADJ
eistud-14605	41	48	,	,	PUNCT
eistud-14605	41	49	signori	signori	NOUN
eistud-14605	41	50	,	,	PUNCT
eistud-14605	41	51	2014	2014	NUM
eistud-14605	41	52	)	)	PUNCT
eistud-14605	41	53	.	.	PUNCT
eistud-14605	42	1	long	long	ADJ
eistud-14605	42	2	–	–	PUNCT
eistud-14605	42	3	term	term	NOUN
eistud-14605	42	4	relationship	relationship	NOUN
eistud-14605	42	5	with	with	ADP
eistud-14605	42	6	customers	customer	NOUN
eistud-14605	42	7	is	be	AUX
eistud-14605	42	8	not	not	PART
eistud-14605	42	9	only	only	ADV
eistud-14605	42	10	one	one	NUM
eistud-14605	42	11	relationship	relationship	NOUN
eistud-14605	42	12	marketing	marketing	NOUN
eistud-14605	42	13	dimension	dimension	NOUN
eistud-14605	42	14	it	it	PRON
eistud-14605	42	15	is	be	AUX
eistud-14605	42	16	also	also	ADV
eistud-14605	42	17	one	one	NUM
eistud-14605	42	18	of	of	ADP
eistud-14605	42	19	the	the	DET
eistud-14605	42	20	preconditions	precondition	NOUN
eistud-14605	42	21	for	for	ADP
eistud-14605	42	22	the	the	DET
eistud-14605	42	23	loyalty	loyalty	NOUN
eistud-14605	42	24	.	.	PUNCT
eistud-14605	43	1	the	the	DET
eistud-14605	43	2	aim	aim	NOUN
eistud-14605	43	3	of	of	ADP
eistud-14605	43	4	relationship	relationship	NOUN
eistud-14605	43	5	marketing	marketing	NOUN
eistud-14605	43	6	is	be	AUX
eistud-14605	43	7	to	to	PART
eistud-14605	43	8	create	create	VERB
eistud-14605	43	9	customer	customer	NOUN
eistud-14605	43	10	loyalty	loyalty	NOUN
eistud-14605	43	11	based	base	VERB
eistud-14605	43	12	on	on	ADP
eistud-14605	43	13	customer	customer	NOUN
eistud-14605	43	14	satisfaction	satisfaction	NOUN
eistud-14605	43	15	.	.	PUNCT
eistud-14605	44	1	relationship	relationship	NOUN
eistud-14605	44	2	marketing	marketing	NOUN
eistud-14605	44	3	can	can	AUX
eistud-14605	44	4	improve	improve	VERB
eistud-14605	44	5	the	the	DET
eistud-14605	44	6	level	level	NOUN
eistud-14605	44	7	of	of	ADP
eistud-14605	44	8	customer	customer	NOUN
eistud-14605	44	9	satisfaction	satisfaction	NOUN
eistud-14605	44	10	and	and	CCONJ
eistud-14605	44	11	loyalty	loyalty	NOUN
eistud-14605	44	12	,	,	PUNCT
eistud-14605	44	13	and	and	CCONJ
eistud-14605	44	14	simplifies	simplifie	NOUN
eistud-14605	44	15	purchasing	purchasing	NOUN
eistud-14605	44	16	procedures	procedure	NOUN
eistud-14605	44	17	(	(	PUNCT
eistud-14605	44	18	miquel	miquel	NOUN
eistud-14605	44	19	–	–	PUNCT
eistud-14605	44	20	romeroa	romeroa	NOUN
eistud-14605	44	21	,	,	PUNCT
eistud-14605	44	22	caplliure	caplliure	NOUN
eistud-14605	44	23	–	–	PUNCT
eistud-14605	44	24	ginera	ginera	NOUN
eistud-14605	44	25	,	,	PUNCT
eistud-14605	44	26	adame	adame	NOUN
eistud-14605	44	27	–	–	PUNCT
eistud-14605	44	28	sánchez	sánchez	NOUN
eistud-14605	44	29	,	,	PUNCT
eistud-14605	44	30	2014	2014	NUM
eistud-14605	44	31	)	)	PUNCT
eistud-14605	44	32	.	.	PUNCT
eistud-14605	45	1	customer	customer	NOUN
eistud-14605	45	2	loyalty	loyalty	NOUN
eistud-14605	45	3	is	be	AUX
eistud-14605	45	4	one	one	NUM
eistud-14605	45	5	of	of	ADP
eistud-14605	45	6	the	the	DET
eistud-14605	45	7	most	most	ADV
eistud-14605	45	8	important	important	ADJ
eistud-14605	45	9	ele­	ele­	NOUN
eistud-14605	45	10	ments	ment	NOUN
eistud-14605	45	11	of	of	ADP
eistud-14605	45	12	relationship	relationship	NOUN
eistud-14605	45	13	marketing	marketing	NOUN
eistud-14605	45	14	.	.	PUNCT
eistud-14605	46	1	strictly	strictly	ADV
eistud-14605	46	2	related	relate	VERB
eistud-14605	46	3	to	to	ADP
eistud-14605	46	4	customer	customer	NOUN
eistud-14605	46	5	loyalty	loyalty	NOUN
eistud-14605	46	6	is	be	AUX
eistud-14605	46	7	customer	customer	NOUN
eistud-14605	46	8	satisfaction	satisfaction	NOUN
eistud-14605	46	9	(	(	PUNCT
eistud-14605	46	10	dumitrescua	dumitrescua	ADJ
eistud-14605	46	11	,	,	PUNCT
eistud-14605	46	12	ţichindeleanb	ţichindeleanb	ADJ
eistud-14605	46	13	,	,	PUNCT
eistud-14605	46	14	vinerean	vinerean	ADJ
eistud-14605	46	15	,	,	PUNCT
eistud-14605	46	16	2013	2013	NUM
eistud-14605	46	17	)	)	PUNCT
eistud-14605	46	18	.	.	PUNCT
eistud-14605	47	1	marketing	marketing	NOUN
eistud-14605	47	2	channel	channel	NOUN
eistud-14605	47	3	in	in	ADP
eistud-14605	47	4	the	the	DET
eistud-14605	47	5	internet	internet	NOUN
eistud-14605	47	6	is	be	AUX
eistud-14605	47	7	different	different	ADJ
eistud-14605	47	8	from	from	ADP
eistud-14605	47	9	the	the	DET
eistud-14605	47	10	traditional	traditional	ADJ
eistud-14605	47	11	one	one	NUM
eistud-14605	47	12	.	.	PUNCT
eistud-14605	48	1	customers	customer	NOUN
eistud-14605	48	2	have	have	VERB
eistud-14605	48	3	to	to	PART
eistud-14605	48	4	choose	choose	VERB
eistud-14605	48	5	and	and	CCONJ
eistud-14605	48	6	evaluate	evaluate	VERB
eistud-14605	48	7	product	product	NOUN
eistud-14605	48	8	only	only	ADV
eistud-14605	48	9	from	from	ADP
eistud-14605	48	10	the	the	DET
eistud-14605	48	11	provided	provide	VERB
eistud-14605	48	12	information	information	NOUN
eistud-14605	48	13	even	even	ADV
eistud-14605	48	14	pictures	picture	NOUN
eistud-14605	48	15	on	on	ADP
eistud-14605	48	16	the	the	DET
eistud-14605	48	17	website	website	NOUN
eistud-14605	48	18	(	(	PUNCT
eistud-14605	48	19	bilgihana	bilgihana	PROPN
eistud-14605	48	20	,	,	PUNCT
eistud-14605	48	21	bujisic	bujisic	ADJ
eistud-14605	48	22	,	,	PUNCT
eistud-14605	48	23	2015	2015	NUM
eistud-14605	48	24	)	)	PUNCT
eistud-14605	48	25	.	.	PUNCT
eistud-14605	49	1	it	it	PRON
eistud-14605	49	2	is	be	AUX
eistud-14605	49	3	impossible	impossible	ADJ
eistud-14605	49	4	to	to	PART
eistud-14605	49	5	touch	touch	VERB
eistud-14605	49	6	the	the	DET
eistud-14605	49	7	product	product	NOUN
eistud-14605	49	8	or	or	CCONJ
eistud-14605	49	9	to	to	PART
eistud-14605	49	10	try	try	VERB
eistud-14605	49	11	it	it	PRON
eistud-14605	49	12	before	before	ADP
eistud-14605	49	13	buying	buy	VERB
eistud-14605	49	14	process	process	NOUN
eistud-14605	49	15	.	.	PUNCT
eistud-14605	50	1	that	that	PRON
eistud-14605	50	2	is	be	AUX
eistud-14605	50	3	why	why	SCONJ
eistud-14605	50	4	for	for	ADP
eistud-14605	50	5	the	the	DET
eistud-14605	50	6	online	online	ADJ
eistud-14605	50	7	seller	seller	NOUN
eistud-14605	50	8	it	it	PRON
eistud-14605	50	9	is	be	AUX
eistud-14605	50	10	necessary	necessary	ADJ
eistud-14605	50	11	to	to	PART
eistud-14605	50	12	provide	provide	VERB
eistud-14605	50	13	full	full	ADJ
eistud-14605	50	14	and	and	CCONJ
eistud-14605	50	15	trustful	trustful	ADJ
eistud-14605	50	16	information	information	NOUN
eistud-14605	50	17	about	about	ADP
eistud-14605	50	18	the	the	DET
eistud-14605	50	19	all	all	DET
eistud-14605	50	20	products	product	NOUN
eistud-14605	50	21	,	,	PUNCT
eistud-14605	50	22	prices	price	NOUN
eistud-14605	50	23	,	,	PUNCT
eistud-14605	50	24	delivery	delivery	NOUN
eistud-14605	50	25	and	and	CCONJ
eistud-14605	50	26	payment	payment	NOUN
eistud-14605	50	27	terms	term	NOUN
eistud-14605	50	28	.	.	PUNCT
eistud-14605	51	1	in	in	ADP
eistud-14605	51	2	the	the	DET
eistud-14605	51	3	online	online	ADJ
eistud-14605	51	4	market	market	NOUN
eistud-14605	51	5	consumer	consumer	NOUN
eistud-14605	51	6	has	have	VERB
eistud-14605	51	7	two	two	NUM
eistud-14605	51	8	ways	way	NOUN
eistud-14605	51	9	of	of	ADP
eistud-14605	51	10	purpose	purpose	NOUN
eistud-14605	51	11	to	to	PART
eistud-14605	51	12	use	use	VERB
eistud-14605	51	13	internet	internet	NOUN
eistud-14605	51	14	–	–	PUNCT
eistud-14605	51	15	hedonic	hedonic	ADJ
eistud-14605	51	16	and	and	CCONJ
eistud-14605	51	17	utilitarian	utilitarian	ADJ
eistud-14605	51	18	shopping	shopping	NOUN
eistud-14605	51	19	(	(	PUNCT
eistud-14605	51	20	bilgihana	bilgihana	PROPN
eistud-14605	51	21	,	,	PUNCT
eistud-14605	51	22	bujisic	bujisic	ADJ
eistud-14605	51	23	,	,	PUNCT
eistud-14605	51	24	2015	2015	NUM
eistud-14605	51	25	)	)	PUNCT
eistud-14605	51	26	.	.	PUNCT
eistud-14605	52	1	hedonic	hedonic	ADJ
eistud-14605	52	2	shopping	shopping	NOUN
eistud-14605	52	3	consumer	consumer	NOUN
eistud-14605	52	4	uses	use	NOUN
eistud-14605	52	5	when	when	SCONJ
eistud-14605	52	6	he	he	PRON
eistud-14605	52	7	wants	want	VERB
eistud-14605	52	8	to	to	PART
eistud-14605	52	9	enter­	enter­	PROPN
eistud-14605	52	10	tain	tain	PROPN
eistud-14605	52	11	himself	himself	PRON
eistud-14605	52	12	like	like	ADP
eistud-14605	52	13	surfing	surf	VERB
eistud-14605	52	14	the	the	DET
eistud-14605	52	15	internet	internet	NOUN
eistud-14605	52	16	,	,	PUNCT
eistud-14605	52	17	watching	watch	VERB
eistud-14605	52	18	different	different	ADJ
eistud-14605	52	19	pictures	picture	NOUN
eistud-14605	52	20	or	or	CCONJ
eistud-14605	52	21	reading	read	VERB
eistud-14605	52	22	funny	funny	ADJ
eistud-14605	52	23	quotes	quote	NOUN
eistud-14605	52	24	and	and	CCONJ
eistud-14605	52	25	after	after	ADP
eistud-14605	52	26	that	that	PRON
eistud-14605	52	27	just	just	ADV
eistud-14605	52	28	do	do	AUX
eistud-14605	52	29	shopping	shop	VERB
eistud-14605	52	30	with	with	ADP
eistud-14605	52	31	no	no	DET
eistud-14605	52	32	specific	specific	ADJ
eistud-14605	52	33	reason	reason	NOUN
eistud-14605	52	34	.	.	PUNCT
eistud-14605	53	1	utilitarian	utilitarian	ADJ
eistud-14605	53	2	shopping	shopping	NOUN
eistud-14605	53	3	has	have	VERB
eistud-14605	53	4	a	a	DET
eistud-14605	53	5	particular	particular	ADJ
eistud-14605	53	6	goal	goal	NOUN
eistud-14605	53	7	to	to	PART
eistud-14605	53	8	buy	buy	VERB
eistud-14605	53	9	something	something	PRON
eistud-14605	53	10	such	such	ADJ
eistud-14605	53	11	as	as	ADP
eistud-14605	53	12	buying	buy	VERB
eistud-14605	53	13	products	product	NOUN
eistud-14605	53	14	with	with	ADP
eistud-14605	53	15	the	the	DET
eistud-14605	53	16	lower	low	ADJ
eistud-14605	53	17	price	price	NOUN
eistud-14605	53	18	.	.	PUNCT
eistud-14605	54	1	customers	customer	NOUN
eistud-14605	54	2	’	’	PART
eistud-14605	54	3	behaviour	behaviour	NOUN
eistud-14605	54	4	and	and	CCONJ
eistud-14605	54	5	attitude	attitude	NOUN
eistud-14605	54	6	about	about	ADP
eistud-14605	54	7	the	the	DET
eistud-14605	54	8	product	product	NOUN
eistud-14605	54	9	offered	offer	VERB
eistud-14605	54	10	by	by	ADP
eistud-14605	54	11	the	the	DET
eistud-14605	54	12	company	company	NOUN
eistud-14605	54	13	is	be	AUX
eistud-14605	54	14	differs	differ	VERB
eistud-14605	54	15	how	how	SCONJ
eistud-14605	54	16	website	website	NOUN
eistud-14605	54	17	fulfils	fulfil	VERB
eistud-14605	54	18	the	the	DET
eistud-14605	54	19	utilitarian	utilitarian	ADJ
eistud-14605	54	20	or	or	CCONJ
eistud-14605	54	21	hedonic	hedonic	ADJ
eistud-14605	54	22	relationship	relationship	NOUN
eistud-14605	54	23	marketing	marketing	NOUN
eistud-14605	54	24	in	in	ADP
eistud-14605	54	25	the	the	DET
eistud-14605	54	26	online	online	ADJ
eistud-14605	54	27	dimension	dimension	NOUN
eistud-14605	54	28	129	129	NUM
eistud-14605	54	29	european	european	ADJ
eistud-14605	54	30	integrat	integrat	NOUN
eistud-14605	54	31	ion	ion	NOUN
eistud-14605	54	32	studies	study	NOUN
eistud-14605	54	33	2016/10	2016/10	NUM
eistud-14605	54	34	requirements	requirement	NOUN
eistud-14605	54	35	of	of	ADP
eistud-14605	54	36	the	the	DET
eistud-14605	54	37	customer	customer	NOUN
eistud-14605	54	38	.	.	PUNCT
eistud-14605	55	1	understanding	understanding	NOUN
eistud-14605	55	2	and	and	CCONJ
eistud-14605	55	3	evaluation	evaluation	NOUN
eistud-14605	55	4	of	of	ADP
eistud-14605	55	5	the	the	DET
eistud-14605	55	6	customer	customer	NOUN
eistud-14605	55	7	behaviour	behaviour	NOUN
eistud-14605	55	8	helps	help	VERB
eistud-14605	55	9	to	to	PART
eistud-14605	55	10	find	find	VERB
eistud-14605	55	11	out	out	ADP
eistud-14605	55	12	the	the	DET
eistud-14605	55	13	effectiveness	effectiveness	NOUN
eistud-14605	55	14	of	of	ADP
eistud-14605	55	15	the	the	DET
eistud-14605	55	16	relationship	relationship	NOUN
eistud-14605	55	17	marketing	marketing	NOUN
eistud-14605	55	18	and	and	CCONJ
eistud-14605	55	19	allows	allow	VERB
eistud-14605	55	20	increasing	increase	VERB
eistud-14605	55	21	a	a	DET
eistud-14605	55	22	company	company	NOUN
eistud-14605	55	23	’s	’s	PART
eistud-14605	55	24	re­	re­	PROPN
eistud-14605	55	25	turn	turn	NOUN
eistud-14605	55	26	of	of	ADP
eistud-14605	55	27	relationship	relationship	NOUN
eistud-14605	55	28	marketing	marketing	NOUN
eistud-14605	55	29	investment	investment	NOUN
eistud-14605	55	30	by	by	ADP
eistud-14605	55	31	offering	offer	VERB
eistud-14605	55	32	demand	demand	NOUN
eistud-14605	55	33	–	–	PUNCT
eistud-14605	55	34	actuated	actuate	VERB
eistud-14605	55	35	strategies	strategy	NOUN
eistud-14605	55	36	and	and	CCONJ
eistud-14605	55	37	services	service	NOUN
eistud-14605	55	38	(	(	PUNCT
eistud-14605	55	39	schäfera	schäfera	NOUN
eistud-14605	55	40	,	,	PUNCT
eistud-14605	55	41	kummer	kummer	NOUN
eistud-14605	55	42	,	,	PUNCT
eistud-14605	55	43	2013	2013	NUM
eistud-14605	55	44	)	)	PUNCT
eistud-14605	55	45	.	.	PUNCT
eistud-14605	56	1	for	for	ADP
eistud-14605	56	2	finding	find	VERB
eistud-14605	56	3	those	those	DET
eistud-14605	56	4	requirements	requirement	NOUN
eistud-14605	56	5	there	there	PRON
eistud-14605	56	6	is	be	VERB
eistud-14605	56	7	a	a	DET
eistud-14605	56	8	necessity	necessity	NOUN
eistud-14605	56	9	to	to	PART
eistud-14605	56	10	come	come	VERB
eistud-14605	56	11	with	with	ADP
eistud-14605	56	12	a	a	DET
eistud-14605	56	13	special	special	ADJ
eistud-14605	56	14	approach	approach	NOUN
eistud-14605	56	15	and	and	CCONJ
eistud-14605	56	16	com­	com­	PROPN
eistud-14605	56	17	munication	munication	NOUN
eistud-14605	56	18	that	that	PRON
eistud-14605	56	19	could	could	AUX
eistud-14605	56	20	be	be	AUX
eistud-14605	56	21	integrated	integrate	VERB
eistud-14605	56	22	into	into	ADP
eistud-14605	56	23	online	online	ADJ
eistud-14605	56	24	environment	environment	NOUN
eistud-14605	56	25	(	(	PUNCT
eistud-14605	56	26	kotler	kotler	NOUN
eistud-14605	56	27	,	,	PUNCT
eistud-14605	56	28	2014	2014	NUM
eistud-14605	56	29	)	)	PUNCT
eistud-14605	56	30	.	.	PUNCT
eistud-14605	57	1	three	three	NUM
eistud-14605	57	2	approaches	approach	NOUN
eistud-14605	57	3	are	be	AUX
eistud-14605	57	4	mentioned	mention	VERB
eistud-14605	57	5	in	in	ADP
eistud-14605	57	6	different	different	ADJ
eistud-14605	57	7	sources	source	NOUN
eistud-14605	57	8	to	to	PART
eistud-14605	57	9	increase	increase	VERB
eistud-14605	57	10	consumer	consumer	NOUN
eistud-14605	57	11	satisfaction	satisfaction	NOUN
eistud-14605	57	12	and	and	CCONJ
eistud-14605	57	13	loyalty	loyalty	NOUN
eistud-14605	57	14	in	in	ADP
eistud-14605	57	15	the	the	DET
eistud-14605	57	16	internet	internet	NOUN
eistud-14605	57	17	world	world	NOUN
eistud-14605	57	18	(	(	PUNCT
eistud-14605	57	19	yi	yi	PROPN
eistud-14605	57	20	,	,	PUNCT
eistud-14605	57	21	2103	2103	NUM
eistud-14605	57	22	):	):	PUNCT
eistud-14605	57	23	_	_	PUNCT
eistud-14605	57	24	professional	professional	ADJ
eistud-14605	57	25	approach	approach	NOUN
eistud-14605	57	26	–	–	PUNCT
eistud-14605	57	27	in	in	ADP
eistud-14605	57	28	terms	term	NOUN
eistud-14605	57	29	of	of	ADP
eistud-14605	57	30	traditional	traditional	ADJ
eistud-14605	57	31	marketing	marketing	NOUN
eistud-14605	57	32	it	it	PRON
eistud-14605	57	33	means	mean	VERB
eistud-14605	57	34	professional	professional	ADJ
eistud-14605	57	35	services	service	NOUN
eistud-14605	57	36	as­	as­	NOUN
eistud-14605	57	37	sociated	sociate	VERB
eistud-14605	57	38	with	with	ADP
eistud-14605	57	39	direct	direct	ADJ
eistud-14605	57	40	service	service	NOUN
eistud-14605	57	41	and	and	CCONJ
eistud-14605	57	42	staff	staff	NOUN
eistud-14605	57	43	skills	skill	NOUN
eistud-14605	57	44	.	.	PUNCT
eistud-14605	58	1	the	the	DET
eistud-14605	58	2	quality	quality	NOUN
eistud-14605	58	3	of	of	ADP
eistud-14605	58	4	provided	provide	VERB
eistud-14605	58	5	information	information	NOUN
eistud-14605	58	6	and	and	CCONJ
eistud-14605	58	7	service	service	NOUN
eistud-14605	58	8	is	be	AUX
eistud-14605	58	9	important	important	ADJ
eistud-14605	58	10	to	to	ADP
eistud-14605	58	11	consumer	consumer	NOUN
eistud-14605	58	12	(	(	PUNCT
eistud-14605	58	13	chang	chang	PROPN
eistud-14605	58	14	,	,	PUNCT
eistud-14605	58	15	chen	chen	PROPN
eistud-14605	58	16	,	,	PUNCT
eistud-14605	58	17	2008	2008	NUM
eistud-14605	58	18	)	)	PUNCT
eistud-14605	58	19	.	.	PUNCT
eistud-14605	59	1	it	it	PRON
eistud-14605	59	2	is	be	AUX
eistud-14605	59	3	honesty	honesty	ADJ
eistud-14605	59	4	,	,	PUNCT
eistud-14605	59	5	while	while	SCONJ
eistud-14605	59	6	selling	sell	VERB
eistud-14605	59	7	products	product	NOUN
eistud-14605	59	8	on	on	ADP
eistud-14605	59	9	the	the	DET
eistud-14605	59	10	internet	internet	NOUN
eistud-14605	59	11	only	only	ADV
eistud-14605	59	12	best	good	ADJ
eistud-14605	59	13	pictures	picture	NOUN
eistud-14605	59	14	should	should	AUX
eistud-14605	59	15	be	be	AUX
eistud-14605	59	16	displayed	display	VERB
eistud-14605	59	17	and	and	CCONJ
eistud-14605	59	18	a	a	DET
eistud-14605	59	19	good	good	ADJ
eistud-14605	59	20	description	description	NOUN
eistud-14605	59	21	should	should	AUX
eistud-14605	59	22	be	be	AUX
eistud-14605	59	23	provided	provide	VERB
eistud-14605	59	24	;	;	PUNCT
eistud-14605	59	25	the	the	DET
eistud-14605	59	26	prices	price	NOUN
eistud-14605	59	27	should	should	AUX
eistud-14605	59	28	be	be	AUX
eistud-14605	59	29	up	up	ADP
eistud-14605	59	30	to	to	ADP
eistud-14605	59	31	date	date	NOUN
eistud-14605	59	32	.	.	PUNCT
eistud-14605	60	1	if	if	SCONJ
eistud-14605	60	2	there	there	PRON
eistud-14605	60	3	are	be	VERB
eistud-14605	60	4	any	any	DET
eistud-14605	60	5	problems	problem	NOUN
eistud-14605	60	6	and	and	CCONJ
eistud-14605	60	7	getting	get	VERB
eistud-14605	60	8	the	the	DET
eistud-14605	60	9	product	product	NOUN
eistud-14605	60	10	the	the	DET
eistud-14605	60	11	consumer	consumer	NOUN
eistud-14605	60	12	sees	see	VERB
eistud-14605	60	13	that	that	SCONJ
eistud-14605	60	14	the	the	DET
eistud-14605	60	15	product	product	NOUN
eistud-14605	60	16	and	and	CCONJ
eistud-14605	60	17	the	the	DET
eistud-14605	60	18	picture	picture	NOUN
eistud-14605	60	19	are	be	AUX
eistud-14605	60	20	two	two	NUM
eistud-14605	60	21	different	different	ADJ
eistud-14605	60	22	things	thing	NOUN
eistud-14605	60	23	in	in	ADP
eistud-14605	60	24	real	real	ADJ
eistud-14605	60	25	life	life	NOUN
eistud-14605	60	26	,	,	PUNCT
eistud-14605	60	27	then	then	ADV
eistud-14605	60	28	there	there	PRON
eistud-14605	60	29	is	be	VERB
eistud-14605	60	30	no	no	DET
eistud-14605	60	31	doubt	doubt	NOUN
eistud-14605	60	32	that	that	SCONJ
eistud-14605	60	33	consumer	consumer	NOUN
eistud-14605	60	34	returns	return	NOUN
eistud-14605	60	35	it	it	PRON
eistud-14605	60	36	immediately	immediately	ADV
eistud-14605	60	37	.	.	PUNCT
eistud-14605	61	1	the	the	DET
eistud-14605	61	2	same	same	ADJ
eistud-14605	61	3	is	be	AUX
eistud-14605	61	4	connected	connect	VERB
eistud-14605	61	5	to	to	ADP
eistud-14605	61	6	prices	price	NOUN
eistud-14605	61	7	–	–	PUNCT
eistud-14605	61	8	some	some	DET
eistud-14605	61	9	online	online	ADJ
eistud-14605	61	10	shops	shop	NOUN
eistud-14605	61	11	do	do	AUX
eistud-14605	61	12	not	not	PART
eistud-14605	61	13	count	count	VERB
eistud-14605	61	14	the	the	DET
eistud-14605	61	15	full	full	ADJ
eistud-14605	61	16	price	price	NOUN
eistud-14605	61	17	with	with	ADP
eistud-14605	61	18	delivery	delivery	NOUN
eistud-14605	61	19	and	and	CCONJ
eistud-14605	61	20	other	other	ADJ
eistud-14605	61	21	options	option	NOUN
eistud-14605	61	22	and	and	CCONJ
eistud-14605	61	23	when	when	SCONJ
eistud-14605	61	24	consumer	consumer	NOUN
eistud-14605	61	25	start	start	VERB
eistud-14605	61	26	to	to	PART
eistud-14605	61	27	pay	pay	VERB
eistud-14605	61	28	the	the	DET
eistud-14605	61	29	price	price	NOUN
eistud-14605	61	30	increase	increase	NOUN
eistud-14605	61	31	.	.	PUNCT
eistud-14605	62	1	in	in	ADP
eistud-14605	62	2	this	this	DET
eistud-14605	62	3	case	case	NOUN
eistud-14605	62	4	,	,	PUNCT
eistud-14605	62	5	the	the	DET
eistud-14605	62	6	consumer	consumer	NOUN
eistud-14605	62	7	often	often	ADV
eistud-14605	62	8	refuses	refuse	VERB
eistud-14605	62	9	from	from	ADP
eistud-14605	62	10	the	the	DET
eistud-14605	62	11	purchase	purchase	NOUN
eistud-14605	62	12	and	and	CCONJ
eistud-14605	62	13	is	be	AUX
eistud-14605	62	14	looking	look	VERB
eistud-14605	62	15	for	for	ADP
eistud-14605	62	16	other	other	ADJ
eistud-14605	62	17	alternatives	alternative	NOUN
eistud-14605	62	18	.	.	PUNCT
eistud-14605	63	1	all	all	PRON
eistud-14605	63	2	provided	provide	VERB
eistud-14605	63	3	information	information	NOUN
eistud-14605	63	4	should	should	AUX
eistud-14605	63	5	be	be	AUX
eistud-14605	63	6	trustable	trustable	ADJ
eistud-14605	63	7	and	and	CCONJ
eistud-14605	63	8	easy	easy	ADJ
eistud-14605	63	9	to	to	PART
eistud-14605	63	10	use	use	VERB
eistud-14605	63	11	(	(	PUNCT
eistud-14605	63	12	labrecque	labrecque	ADJ
eistud-14605	63	13	,	,	PUNCT
eistud-14605	63	14	esche	esche	PROPN
eistud-14605	63	15	,	,	PUNCT
eistud-14605	63	16	mathwick	mathwick	PROPN
eistud-14605	63	17	,	,	PUNCT
eistud-14605	63	18	novak	novak	PROPN
eistud-14605	63	19	,	,	PUNCT
eistud-14605	63	20	hofacker	hofacker	NOUN
eistud-14605	63	21	,	,	PUNCT
eistud-14605	63	22	2013	2013	NUM
eistud-14605	63	23	)	)	PUNCT
eistud-14605	63	24	;	;	PUNCT
eistud-14605	63	25	_	_	DET
eistud-14605	63	26	interaction	interaction	NOUN
eistud-14605	63	27	with	with	ADP
eistud-14605	63	28	consumers	consumer	NOUN
eistud-14605	63	29	–	–	PUNCT
eistud-14605	63	30	it	it	PRON
eistud-14605	63	31	is	be	AUX
eistud-14605	63	32	possible	possible	ADJ
eistud-14605	63	33	to	to	PART
eistud-14605	63	34	leave	leave	VERB
eistud-14605	63	35	feedbacks	feedback	NOUN
eistud-14605	63	36	in	in	ADP
eistud-14605	63	37	the	the	DET
eistud-14605	63	38	virtual	virtual	ADJ
eistud-14605	63	39	environment	environment	NOUN
eistud-14605	63	40	–	–	PUNCT
eistud-14605	63	41	both	both	CCONJ
eistud-14605	63	42	positive	positive	ADJ
eistud-14605	63	43	and	and	CCONJ
eistud-14605	63	44	negative	negative	ADJ
eistud-14605	63	45	.	.	PUNCT
eistud-14605	64	1	without	without	ADP
eistud-14605	64	2	a	a	DET
eistud-14605	64	3	doubt	doubt	NOUN
eistud-14605	64	4	,	,	PUNCT
eistud-14605	64	5	even	even	ADV
eistud-14605	64	6	the	the	DET
eistud-14605	64	7	best	good	ADJ
eistud-14605	64	8	online	online	ADJ
eistud-14605	64	9	shop	shop	NOUN
eistud-14605	64	10	can	can	AUX
eistud-14605	64	11	not	not	PART
eistud-14605	64	12	get	get	VERB
eistud-14605	64	13	only	only	ADV
eistud-14605	64	14	positive	positive	ADJ
eistud-14605	64	15	feedbacks	feedback	NOUN
eistud-14605	64	16	.	.	PUNCT
eistud-14605	65	1	it	it	PRON
eistud-14605	65	2	should	should	AUX
eistud-14605	65	3	not	not	PART
eistud-14605	65	4	be	be	AUX
eistud-14605	65	5	forgotten	forget	VERB
eistud-14605	65	6	that	that	SCONJ
eistud-14605	65	7	that	that	SCONJ
eistud-14605	65	8	reviews	review	NOUN
eistud-14605	65	9	are	be	AUX
eistud-14605	65	10	written	write	VERB
eistud-14605	65	11	by	by	ADP
eistud-14605	65	12	people	people	NOUN
eistud-14605	65	13	and	and	CCONJ
eistud-14605	65	14	psychological	psychological	ADJ
eistud-14605	65	15	factors	factor	NOUN
eistud-14605	65	16	also	also	ADV
eistud-14605	65	17	should	should	AUX
eistud-14605	65	18	be	be	AUX
eistud-14605	65	19	taken	take	VERB
eistud-14605	65	20	into	into	ADP
eistud-14605	65	21	account	account	NOUN
eistud-14605	65	22	.	.	PUNCT
eistud-14605	66	1	it	it	PRON
eistud-14605	66	2	is	be	AUX
eistud-14605	66	3	necessary	necessary	ADJ
eistud-14605	66	4	to	to	PART
eistud-14605	66	5	deal	deal	VERB
eistud-14605	66	6	with	with	ADP
eistud-14605	66	7	any	any	DET
eistud-14605	66	8	review	review	NOUN
eistud-14605	66	9	very	very	ADV
eistud-14605	66	10	quickly	quickly	ADV
eistud-14605	66	11	.	.	PUNCT
eistud-14605	67	1	it	it	PRON
eistud-14605	67	2	is	be	AUX
eistud-14605	67	3	interaction	interaction	NOUN
eistud-14605	67	4	with	with	ADP
eistud-14605	67	5	the	the	DET
eistud-14605	67	6	consumer	consumer	NOUN
eistud-14605	67	7	and	and	CCONJ
eistud-14605	67	8	requires	require	VERB
eistud-14605	67	9	a	a	DET
eistud-14605	67	10	two	two	NUM
eistud-14605	67	11	–	–	PUNCT
eistud-14605	67	12	way	way	NOUN
eistud-14605	67	13	communication	communication	NOUN
eistud-14605	67	14	in	in	ADP
eistud-14605	67	15	order	order	NOUN
eistud-14605	67	16	to	to	PART
eistud-14605	67	17	build	build	VERB
eistud-14605	67	18	a	a	DET
eistud-14605	67	19	sustainable	sustainable	ADJ
eistud-14605	67	20	relationship	relationship	NOUN
eistud-14605	67	21	with	with	ADP
eistud-14605	67	22	the	the	DET
eistud-14605	67	23	consumer	consumer	NOUN
eistud-14605	67	24	,	,	PUNCT
eistud-14605	67	25	which	which	PRON
eistud-14605	67	26	increase	increase	VERB
eistud-14605	67	27	trust	trust	NOUN
eistud-14605	67	28	and	and	CCONJ
eistud-14605	67	29	satisfaction	satisfaction	NOUN
eistud-14605	67	30	as	as	ADV
eistud-14605	67	31	well	well	ADV
eistud-14605	67	32	(	(	PUNCT
eistud-14605	67	33	mccole	mccole	NOUN
eistud-14605	67	34	,	,	PUNCT
eistud-14605	67	35	ramsey	ramsey	PROPN
eistud-14605	67	36	,	,	PUNCT
eistud-14605	67	37	williams	williams	PROPN
eistud-14605	67	38	,	,	PUNCT
eistud-14605	67	39	2010	2010	NUM
eistud-14605	67	40	)	)	PUNCT
eistud-14605	67	41	.	.	PUNCT
eistud-14605	68	1	therefore	therefore	ADV
eistud-14605	68	2	,	,	PUNCT
eistud-14605	68	3	it	it	PRON
eistud-14605	68	4	is	be	AUX
eistud-14605	68	5	necessary	necessary	ADJ
eistud-14605	68	6	to	to	PART
eistud-14605	68	7	interact	interact	VERB
eistud-14605	68	8	with	with	ADP
eistud-14605	68	9	the	the	DET
eistud-14605	68	10	consumer	consumer	NOUN
eistud-14605	68	11	kindly	kindly	ADV
eistud-14605	68	12	and	and	CCONJ
eistud-14605	68	13	with	with	ADP
eistud-14605	68	14	understanding	understanding	NOUN
eistud-14605	68	15	and	and	CCONJ
eistud-14605	68	16	respect	respect	NOUN
eistud-14605	68	17	(	(	PUNCT
eistud-14605	68	18	ivanov	ivanov	NOUN
eistud-14605	68	19	,	,	PUNCT
eistud-14605	68	20	2012	2012	NUM
eistud-14605	68	21	)	)	PUNCT
eistud-14605	68	22	;	;	PUNCT
eistud-14605	68	23	in	in	ADP
eistud-14605	68	24	case	case	NOUN
eistud-14605	68	25	of	of	ADP
eistud-14605	68	26	any	any	DET
eistud-14605	68	27	problems	problem	NOUN
eistud-14605	68	28	that	that	PRON
eistud-14605	68	29	may	may	AUX
eistud-14605	68	30	be	be	AUX
eistud-14605	68	31	arisen	arise	VERB
eistud-14605	68	32	there	there	PRON
eistud-14605	68	33	need	need	VERB
eistud-14605	68	34	to	to	PART
eistud-14605	68	35	be	be	AUX
eistud-14605	68	36	find	find	VERB
eistud-14605	68	37	a	a	DET
eistud-14605	68	38	solution	solution	NOUN
eistud-14605	68	39	to	to	PART
eistud-14605	68	40	satisfy	satisfy	VERB
eistud-14605	68	41	consumer	consumer	NOUN
eistud-14605	68	42	.	.	PUNCT
eistud-14605	69	1	there	there	PRON
eistud-14605	69	2	should	should	AUX
eistud-14605	69	3	be	be	AUX
eistud-14605	69	4	a	a	DET
eistud-14605	69	5	possibility	possibility	NOUN
eistud-14605	69	6	to	to	PART
eistud-14605	69	7	return	return	VERB
eistud-14605	69	8	the	the	DET
eistud-14605	69	9	product	product	NOUN
eistud-14605	69	10	,	,	PUNCT
eistud-14605	69	11	refund	refund	NOUN
eistud-14605	69	12	etc	etc	X
eistud-14605	69	13	.	.	X
eistud-14605	70	1	in	in	ADP
eistud-14605	70	2	any	any	DET
eistud-14605	70	3	situation	situation	NOUN
eistud-14605	70	4	it	it	PRON
eistud-14605	70	5	is	be	AUX
eistud-14605	70	6	essential	essential	ADJ
eistud-14605	70	7	to	to	PART
eistud-14605	70	8	demonstrate	demonstrate	VERB
eistud-14605	70	9	that	that	SCONJ
eistud-14605	70	10	the	the	DET
eistud-14605	70	11	consumer	consumer	NOUN
eistud-14605	70	12	is	be	AUX
eistud-14605	70	13	important	important	ADJ
eistud-14605	70	14	and	and	CCONJ
eistud-14605	70	15	that	that	SCONJ
eistud-14605	70	16	you	you	PRON
eistud-14605	70	17	care	care	VERB
eistud-14605	70	18	about	about	ADP
eistud-14605	70	19	him	he	PRON
eistud-14605	70	20	.	.	PUNCT
eistud-14605	71	1	besides	besides	SCONJ
eistud-14605	71	2	there	there	PRON
eistud-14605	71	3	is	be	VERB
eistud-14605	71	4	the	the	DET
eistud-14605	71	5	necessity	necessity	NOUN
eistud-14605	71	6	to	to	PART
eistud-14605	71	7	ensure	ensure	VERB
eistud-14605	71	8	a	a	DET
eistud-14605	71	9	conve­	conve­	NOUN
eistud-14605	71	10	nient	nient	ADJ
eistud-14605	71	11	buying	buying	NOUN
eistud-14605	71	12	process	process	NOUN
eistud-14605	71	13	(	(	PUNCT
eistud-14605	71	14	andrews	andrews	PROPN
eistud-14605	71	15	,	,	PUNCT
eistud-14605	71	16	bianchi	bianchi	NOUN
eistud-14605	71	17	,	,	PUNCT
eistud-14605	71	18	2013	2013	NUM
eistud-14605	71	19	)	)	PUNCT
eistud-14605	71	20	,	,	PUNCT
eistud-14605	71	21	delivery	delivery	NOUN
eistud-14605	71	22	and	and	CCONJ
eistud-14605	71	23	billing	billing	NOUN
eistud-14605	71	24	processes	process	NOUN
eistud-14605	71	25	.	.	PUNCT
eistud-14605	72	1	in	in	ADP
eistud-14605	72	2	short	short	ADJ
eistud-14605	72	3	,	,	PUNCT
eistud-14605	72	4	the	the	DET
eistud-14605	72	5	process	process	NOUN
eistud-14605	72	6	of	of	ADP
eistud-14605	72	7	purchasing	purchase	VERB
eistud-14605	72	8	the	the	DET
eistud-14605	72	9	product	product	NOUN
eistud-14605	72	10	should	should	AUX
eistud-14605	72	11	provide	provide	VERB
eistud-14605	72	12	the	the	DET
eistud-14605	72	13	consumer	consumer	NOUN
eistud-14605	72	14	with	with	ADP
eistud-14605	72	15	satisfaction	satisfaction	NOUN
eistud-14605	72	16	and	and	CCONJ
eistud-14605	72	17	comfort	comfort	NOUN
eistud-14605	72	18	(	(	PUNCT
eistud-14605	72	19	martínez	martínez	NOUN
eistud-14605	72	20	–	–	PUNCT
eistud-14605	72	21	lópez	lópez	NOUN
eistud-14605	72	22	,	,	PUNCT
eistud-14605	72	23	pla	pla	NOUN
eistud-14605	72	24	–	–	PUNCT
eistud-14605	72	25	garcía	garcía	ADJ
eistud-14605	72	26	,	,	PUNCT
eistud-14605	72	27	gázquez	gázquez	NOUN
eistud-14605	72	28	–	–	PUNCT
eistud-14605	72	29	abad	abad	PROPN
eistud-14605	72	30	,	,	PUNCT
eistud-14605	72	31	rodríguez	rodríguez	NOUN
eistud-14605	72	32	–	–	PUNCT
eistud-14605	72	33	ardura	ardura	NOUN
eistud-14605	72	34	,	,	PUNCT
eistud-14605	72	35	2014	2014	NUM
eistud-14605	72	36	)	)	PUNCT
eistud-14605	72	37	;	;	PUNCT
eistud-14605	72	38	_	_	DET
eistud-14605	72	39	stimulation	stimulation	NOUN
eistud-14605	72	40	–	–	PUNCT
eistud-14605	72	41	it	it	PRON
eistud-14605	72	42	is	be	AUX
eistud-14605	72	43	impossible	impossible	ADJ
eistud-14605	72	44	to	to	PART
eistud-14605	72	45	forget	forget	VERB
eistud-14605	72	46	that	that	SCONJ
eistud-14605	72	47	any	any	DET
eistud-14605	72	48	internet	internet	NOUN
eistud-14605	72	49	store	store	NOUN
eistud-14605	72	50	wants	want	VERB
eistud-14605	72	51	to	to	PART
eistud-14605	72	52	make	make	VERB
eistud-14605	72	53	a	a	DET
eistud-14605	72	54	profit	profit	NOUN
eistud-14605	72	55	,	,	PUNCT
eistud-14605	72	56	which	which	PRON
eistud-14605	72	57	means	mean	VERB
eistud-14605	72	58	that	that	SCONJ
eistud-14605	72	59	the	the	DET
eistud-14605	72	60	consumer	consumer	NOUN
eistud-14605	72	61	is	be	AUX
eistud-14605	72	62	more	more	ADV
eistud-14605	72	63	likely	likely	ADJ
eistud-14605	72	64	to	to	PART
eistud-14605	72	65	be	be	AUX
eistud-14605	72	66	motivated	motivate	VERB
eistud-14605	72	67	to	to	PART
eistud-14605	72	68	visit	visit	VERB
eistud-14605	72	69	the	the	DET
eistud-14605	72	70	website	website	NOUN
eistud-14605	72	71	and	and	CCONJ
eistud-14605	72	72	make	make	VERB
eistud-14605	72	73	as	as	ADP
eistud-14605	72	74	many	many	ADJ
eistud-14605	72	75	purchases	purchase	NOUN
eistud-14605	72	76	as	as	SCONJ
eistud-14605	72	77	he	he	PRON
eistud-14605	72	78	can	can	AUX
eistud-14605	72	79	.	.	PUNCT
eistud-14605	73	1	a	a	DET
eistud-14605	73	2	variety	variety	NOUN
eistud-14605	73	3	of	of	ADP
eistud-14605	73	4	promotions	promotion	NOUN
eistud-14605	73	5	and	and	CCONJ
eistud-14605	73	6	discounts	discount	NOUN
eistud-14605	73	7	motivate	motivate	VERB
eistud-14605	73	8	consumers	consumer	NOUN
eistud-14605	73	9	to	to	PART
eistud-14605	73	10	buy	buy	VERB
eistud-14605	73	11	products	product	NOUN
eistud-14605	73	12	very	very	ADV
eistud-14605	73	13	well	well	ADV
eistud-14605	73	14	(	(	PUNCT
eistud-14605	73	15	sewell	sewell	NOUN
eistud-14605	73	16	,	,	PUNCT
eistud-14605	73	17	brown	brown	NOUN
eistud-14605	73	18	,	,	PUNCT
eistud-14605	73	19	2002	2002	NUM
eistud-14605	73	20	)	)	PUNCT
eistud-14605	73	21	.	.	PUNCT
eistud-14605	74	1	sometimes	sometimes	ADV
eistud-14605	74	2	such	such	ADJ
eistud-14605	74	3	actions	action	NOUN
eistud-14605	74	4	are	be	AUX
eistud-14605	74	5	coordinated	coordinate	VERB
eistud-14605	74	6	with	with	ADP
eistud-14605	74	7	tradi­	tradi­	ADJ
eistud-14605	74	8	tional	tional	ADJ
eistud-14605	74	9	stores	store	NOUN
eistud-14605	74	10	if	if	SCONJ
eistud-14605	74	11	the	the	DET
eistud-14605	74	12	company	company	NOUN
eistud-14605	74	13	has	have	VERB
eistud-14605	74	14	both	both	DET
eistud-14605	74	15	stores	store	NOUN
eistud-14605	74	16	in	in	ADP
eistud-14605	74	17	traditional	traditional	ADJ
eistud-14605	74	18	and	and	CCONJ
eistud-14605	74	19	internet	internet	NOUN
eistud-14605	74	20	environments	environment	NOUN
eistud-14605	74	21	.	.	PUNCT
eistud-14605	75	1	loyalty	loyalty	NOUN
eistud-14605	75	2	programs	program	NOUN
eistud-14605	75	3	become	become	VERB
eistud-14605	75	4	topical	topical	ADJ
eistud-14605	75	5	and	and	CCONJ
eistud-14605	75	6	stimulate	stimulate	VERB
eistud-14605	75	7	to	to	PART
eistud-14605	75	8	buy	buy	VERB
eistud-14605	75	9	in	in	ADP
eistud-14605	75	10	a	a	DET
eistud-14605	75	11	particular	particular	ADJ
eistud-14605	75	12	online	online	ADJ
eistud-14605	75	13	store	store	NOUN
eistud-14605	75	14	in	in	ADP
eistud-14605	75	15	order	order	NOUN
eistud-14605	75	16	to	to	PART
eistud-14605	75	17	accrue	accrue	VERB
eistud-14605	75	18	bonus	bonus	NOUN
eistud-14605	75	19	points	point	NOUN
eistud-14605	75	20	,	,	PUNCT
eistud-14605	75	21	to	to	PART
eistud-14605	75	22	get	get	VERB
eistud-14605	75	23	free	free	ADJ
eistud-14605	75	24	delivery	delivery	NOUN
eistud-14605	75	25	,	,	PUNCT
eistud-14605	75	26	discounts	discount	NOUN
eistud-14605	75	27	or	or	CCONJ
eistud-14605	75	28	various	various	ADJ
eistud-14605	75	29	gifts	gift	NOUN
eistud-14605	75	30	etc	etc	X
eistud-14605	75	31	.	.	X
eistud-14605	76	1	(	(	PUNCT
eistud-14605	76	2	ткачев	ткачев	NOUN
eistud-14605	76	3	,	,	PUNCT
eistud-14605	76	4	2015	2015	NUM
eistud-14605	76	5	)	)	PUNCT
eistud-14605	76	6	.	.	PUNCT
eistud-14605	77	1	a	a	DET
eistud-14605	77	2	personal	personal	ADJ
eistud-14605	77	3	ap­	ap­	NOUN
eistud-14605	77	4	proach	proach	ADV
eistud-14605	77	5	to	to	ADP
eistud-14605	77	6	each	each	DET
eistud-14605	77	7	customer	customer	NOUN
eistud-14605	77	8	is	be	AUX
eistud-14605	77	9	important	important	ADJ
eistud-14605	77	10	too	too	ADV
eistud-14605	77	11	,	,	PUNCT
eistud-14605	77	12	such	such	ADJ
eistud-14605	77	13	as	as	ADP
eistud-14605	77	14	a	a	DET
eistud-14605	77	15	thank	thank	NOUN
eistud-14605	77	16	–	–	PUNCT
eistud-14605	77	17	you	you	PRON
eistud-14605	77	18	letter	letter	NOUN
eistud-14605	77	19	,	,	PUNCT
eistud-14605	77	20	holiday	holiday	NOUN
eistud-14605	77	21	greetings	greeting	NOUN
eistud-14605	77	22	,	,	PUNCT
eistud-14605	77	23	faster	fast	ADJ
eistud-14605	77	24	delivery	delivery	NOUN
eistud-14605	77	25	etc	etc	X
eistud-14605	77	26	.	.	X
eistud-14605	78	1	after	after	ADP
eistud-14605	78	2	such	such	ADJ
eistud-14605	78	3	service	service	NOUN
eistud-14605	78	4	the	the	DET
eistud-14605	78	5	consumer	consumer	NOUN
eistud-14605	78	6	wants	want	VERB
eistud-14605	78	7	to	to	PART
eistud-14605	78	8	share	share	VERB
eistud-14605	78	9	his	his	PRON
eistud-14605	78	10	positive	positive	ADJ
eistud-14605	78	11	experience	experience	NOUN
eistud-14605	78	12	with	with	ADP
eistud-14605	78	13	either	either	CCONJ
eistud-14605	78	14	his	his	PRON
eistud-14605	78	15	friends	friend	NOUN
eistud-14605	78	16	or	or	CCONJ
eistud-14605	78	17	acquaintances	acquaintance	NOUN
eistud-14605	78	18	,	,	PUNCT
eistud-14605	78	19	or	or	CCONJ
eistud-14605	78	20	in	in	ADP
eistud-14605	78	21	social	social	ADJ
eistud-14605	78	22	networks	network	NOUN
eistud-14605	78	23	and	and	CCONJ
eistud-14605	78	24	blogs	blog	NOUN
eistud-14605	78	25	,	,	PUNCT
eistud-14605	78	26	or	or	CCONJ
eistud-14605	78	27	elsewhere	elsewhere	ADV
eistud-14605	78	28	,	,	PUNCT
eistud-14605	78	29	thus	thus	ADV
eistud-14605	78	30	,	,	PUNCT
eistud-14605	78	31	creating	create	VERB
eistud-14605	78	32	a	a	DET
eistud-14605	78	33	positive	positive	ADJ
eistud-14605	78	34	impression	impression	NOUN
eistud-14605	78	35	about	about	ADP
eistud-14605	78	36	the	the	DET
eistud-14605	78	37	company	company	NOUN
eistud-14605	78	38	.	.	PUNCT
eistud-14605	79	1	using	use	VERB
eistud-14605	79	2	all	all	PRON
eistud-14605	79	3	three	three	NUM
eistud-14605	79	4	approaches	approach	NOUN
eistud-14605	79	5	company	company	NOUN
eistud-14605	79	6	establishes	establish	VERB
eistud-14605	79	7	a	a	DET
eistud-14605	79	8	long	long	ADJ
eistud-14605	79	9	–	–	PUNCT
eistud-14605	79	10	term	term	NOUN
eistud-14605	79	11	relationship	relationship	NOUN
eistud-14605	79	12	with	with	ADP
eistud-14605	79	13	the	the	DET
eistud-14605	79	14	customer	customer	NOUN
eistud-14605	79	15	the	the	DET
eistud-14605	79	16	main	main	ADJ
eistud-14605	79	17	idea	idea	NOUN
eistud-14605	79	18	of	of	ADP
eistud-14605	79	19	relationship	relationship	NOUN
eistud-14605	79	20	marketing	marketing	NOUN
eistud-14605	79	21	.	.	PUNCT
eistud-14605	80	1	in	in	ADP
eistud-14605	80	2	that	that	DET
eistud-14605	80	3	case	case	NOUN
eistud-14605	80	4	,	,	PUNCT
eistud-14605	80	5	it	it	PRON
eistud-14605	80	6	will	will	AUX
eistud-14605	80	7	mean	mean	VERB
eistud-14605	80	8	an	an	DET
eistud-14605	80	9	e	e	NOUN
eistud-14605	80	10	–	–	PUNCT
eistud-14605	80	11	loyalty	loyalty	NOUN
eistud-14605	80	12	to	to	ADP
eistud-14605	80	13	the	the	DET
eistud-14605	80	14	online	online	ADJ
eistud-14605	80	15	ven­	ven­	PROPN
eistud-14605	80	16	european	european	ADJ
eistud-14605	80	17	integrat	integrat	PROPN
eistud-14605	80	18	ion	ion	NOUN
eistud-14605	80	19	studies	study	NOUN
eistud-14605	80	20	2016/10	2016/10	NUM
eistud-14605	80	21	130	130	NUM
eistud-14605	80	22	dor	dor	NOUN
eistud-14605	80	23	.	.	PUNCT
eistud-14605	81	1	it	it	PRON
eistud-14605	81	2	is	be	AUX
eistud-14605	81	3	important	important	ADJ
eistud-14605	81	4	to	to	PART
eistud-14605	81	5	understand	understand	VERB
eistud-14605	81	6	that	that	DET
eistud-14605	81	7	relationship	relationship	NOUN
eistud-14605	81	8	marketing	marketing	NOUN
eistud-14605	81	9	and	and	CCONJ
eistud-14605	81	10	e	e	NOUN
eistud-14605	81	11	–	–	PUNCT
eistud-14605	81	12	loyalty	loyalty	NOUN
eistud-14605	81	13	are	be	AUX
eistud-14605	81	14	close	close	ADJ
eistud-14605	81	15	and	and	CCONJ
eistud-14605	81	16	relate	relate	VERB
eistud-14605	81	17	with	with	ADP
eistud-14605	81	18	each	each	DET
eistud-14605	81	19	other	other	ADJ
eistud-14605	81	20	.	.	PUNCT
eistud-14605	82	1	loyalty	loyalty	NOUN
eistud-14605	82	2	is	be	AUX
eistud-14605	82	3	the	the	DET
eistud-14605	82	4	unity	unity	NOUN
eistud-14605	82	5	of	of	ADP
eistud-14605	82	6	interaction	interaction	NOUN
eistud-14605	82	7	and	and	CCONJ
eistud-14605	82	8	behavioural	behavioural	ADJ
eistud-14605	82	9	and	and	CCONJ
eistud-14605	82	10	attitudinal	attitudinal	ADJ
eistud-14605	82	11	components	component	NOUN
eistud-14605	82	12	,	,	PUNCT
eistud-14605	82	13	as	as	SCONJ
eistud-14605	82	14	shown	show	VERB
eistud-14605	82	15	in	in	ADP
eistud-14605	82	16	figure	figure	NOUN
eistud-14605	82	17	3	3	NUM
eistud-14605	82	18	,	,	PUNCT
eistud-14605	82	19	the	the	DET
eistud-14605	82	20	model	model	NOUN
eistud-14605	82	21	designed	design	VERB
eistud-14605	82	22	and	and	CCONJ
eistud-14605	82	23	moderated	moderate	VERB
eistud-14605	82	24	by	by	ADP
eistud-14605	82	25	the	the	DET
eistud-14605	82	26	author	author	NOUN
eistud-14605	82	27	from	from	ADP
eistud-14605	82	28	research	research	NOUN
eistud-14605	82	29	made	make	VERB
eistud-14605	82	30	in	in	ADP
eistud-14605	82	31	early	early	ADJ
eistud-14605	82	32	2015	2015	NUM
eistud-14605	82	33	which	which	PRON
eistud-14605	82	34	was	be	AUX
eistud-14605	82	35	conducted	conduct	VERB
eistud-14605	82	36	within	within	ADP
eistud-14605	82	37	the	the	DET
eistud-14605	82	38	master	master	NOUN
eistud-14605	82	39	’s	’s	PART
eistud-14605	82	40	thesis	thesis	NOUN
eistud-14605	82	41	(	(	PUNCT
eistud-14605	82	42	radionova	radionova	PROPN
eistud-14605	82	43	,	,	PUNCT
eistud-14605	82	44	2015	2015	NUM
eistud-14605	82	45	)	)	PUNCT
eistud-14605	82	46	.	.	PUNCT
eistud-14605	83	1	in	in	ADP
eistud-14605	83	2	turn	turn	NOUN
eistud-14605	83	3	,	,	PUNCT
eistud-14605	83	4	loyalty	loyalty	NOUN
eistud-14605	83	5	influences	influence	NOUN
eistud-14605	83	6	directly	directly	ADV
eistud-14605	83	7	customer	customer	NOUN
eistud-14605	83	8	satisfaction	satisfaction	NOUN
eistud-14605	83	9	(	(	PUNCT
eistud-14605	83	10	audrain	audrain	ADJ
eistud-14605	83	11	–	–	PUNCT
eistud-14605	83	12	pontevia	pontevia	NOUN
eistud-14605	83	13	,	,	PUNCT
eistud-14605	83	14	n’goala	n’goala	PROPN
eistud-14605	83	15	,	,	PUNCT
eistud-14605	83	16	poncin	poncin	NOUN
eistud-14605	83	17	,	,	PUNCT
eistud-14605	83	18	2013	2013	NUM
eistud-14605	83	19	)	)	PUNCT
eistud-14605	83	20	,	,	PUNCT
eistud-14605	83	21	which	which	PRON
eistud-14605	83	22	may	may	AUX
eistud-14605	83	23	be	be	AUX
eistud-14605	83	24	affected	affect	VERB
eistud-14605	83	25	by	by	ADP
eistud-14605	83	26	different	different	ADJ
eistud-14605	83	27	values	value	NOUN
eistud-14605	83	28	such	such	ADJ
eistud-14605	83	29	as	as	ADP
eistud-14605	83	30	functional	functional	ADJ
eistud-14605	83	31	,	,	PUNCT
eistud-14605	83	32	social	social	ADJ
eistud-14605	83	33	and	and	CCONJ
eistud-14605	83	34	emotional	emotional	ADJ
eistud-14605	83	35	values	value	NOUN
eistud-14605	83	36	and	and	CCONJ
eistud-14605	83	37	the	the	DET
eistud-14605	83	38	value	value	NOUN
eistud-14605	83	39	of	of	ADP
eistud-14605	83	40	money	money	NOUN
eistud-14605	83	41	.	.	PUNCT
eistud-14605	84	1	the	the	DET
eistud-14605	84	2	developed	develop	VERB
eistud-14605	84	3	model	model	NOUN
eistud-14605	84	4	points	point	VERB
eistud-14605	84	5	out	out	ADP
eistud-14605	84	6	that	that	SCONJ
eistud-14605	84	7	there	there	PRON
eistud-14605	84	8	are	be	VERB
eistud-14605	84	9	also	also	ADV
eistud-14605	84	10	factors	factor	NOUN
eistud-14605	84	11	that	that	PRON
eistud-14605	84	12	can	can	AUX
eistud-14605	84	13	influence	influence	VERB
eistud-14605	84	14	consumer	consumer	NOUN
eistud-14605	84	15	loyalty	loyalty	NOUN
eistud-14605	84	16	from	from	ADP
eistud-14605	84	17	outside	outside	ADJ
eistud-14605	84	18	,	,	PUNCT
eistud-14605	84	19	such	such	ADJ
eistud-14605	84	20	as	as	ADP
eistud-14605	84	21	socio	socio	NOUN
eistud-14605	84	22	–	–	PUNCT
eistud-14605	84	23	demographic	demographic	ADJ
eistud-14605	84	24	,	,	PUNCT
eistud-14605	84	25	usage	usage	NOUN
eistud-14605	84	26	duration	duration	NOUN
eistud-14605	84	27	,	,	PUNCT
eistud-14605	84	28	a	a	DET
eistud-14605	84	29	variety	variety	NOUN
eistud-14605	84	30	of	of	ADP
eistud-14605	84	31	marketing	marketing	NOUN
eistud-14605	84	32	activi­	activi­	PART
eistud-14605	84	33	ties	tie	NOUN
eistud-14605	84	34	.	.	PUNCT
eistud-14605	85	1	the	the	DET
eistud-14605	85	2	analysis	analysis	NOUN
eistud-14605	85	3	of	of	ADP
eistud-14605	85	4	loyalty	loyalty	NOUN
eistud-14605	85	5	models	model	NOUN
eistud-14605	85	6	showed	show	VERB
eistud-14605	85	7	that	that	SCONJ
eistud-14605	85	8	satisfaction	satisfaction	NOUN
eistud-14605	85	9	is	be	AUX
eistud-14605	85	10	the	the	DET
eistud-14605	85	11	general	general	ADJ
eistud-14605	85	12	impact	impact	NOUN
eistud-14605	85	13	factor	factor	NOUN
eistud-14605	85	14	to	to	ADP
eistud-14605	85	15	loyalty	loyalty	NOUN
eistud-14605	85	16	(	(	PUNCT
eistud-14605	85	17	christodoulides	christodoulide	NOUN
eistud-14605	85	18	,	,	PUNCT
eistud-14605	85	19	michaelidou	michaelidou	ADJ
eistud-14605	85	20	,	,	PUNCT
eistud-14605	85	21	2011	2011	NUM
eistud-14605	85	22	)	)	PUNCT
eistud-14605	85	23	.	.	PUNCT
eistud-14605	86	1	the	the	DET
eistud-14605	86	2	model	model	NOUN
eistud-14605	86	3	can	can	AUX
eistud-14605	86	4	be	be	AUX
eistud-14605	86	5	used	use	VERB
eistud-14605	86	6	in	in	ADP
eistud-14605	86	7	general	general	ADJ
eistud-14605	86	8	but	but	CCONJ
eistud-14605	86	9	each	each	DET
eistud-14605	86	10	sector	sector	NOUN
eistud-14605	86	11	has	have	VERB
eistud-14605	86	12	its	its	PRON
eistud-14605	86	13	own	own	ADJ
eistud-14605	86	14	characteristics	characteristic	NOUN
eistud-14605	86	15	and	and	CCONJ
eistud-14605	86	16	,	,	PUNCT
eistud-14605	86	17	of	of	ADP
eistud-14605	86	18	course	course	NOUN
eistud-14605	86	19	,	,	PUNCT
eistud-14605	86	20	the	the	DET
eistud-14605	86	21	internet	internet	NOUN
eistud-14605	86	22	trade	trade	NOUN
eistud-14605	86	23	market	market	NOUN
eistud-14605	86	24	has	have	VERB
eistud-14605	86	25	its	its	PRON
eistud-14605	86	26	own	own	ADJ
eistud-14605	86	27	specific	specific	ADJ
eistud-14605	86	28	features	feature	NOUN
eistud-14605	86	29	that	that	PRON
eistud-14605	86	30	allow	allow	VERB
eistud-14605	86	31	modifying	modify	VERB
eistud-14605	86	32	the	the	DET
eistud-14605	86	33	specific	specific	ADJ
eistud-14605	86	34	model	model	NOUN
eistud-14605	86	35	and	and	CCONJ
eistud-14605	86	36	applying	apply	VERB
eistud-14605	86	37	it	it	PRON
eistud-14605	86	38	to	to	ADP
eistud-14605	86	39	online	online	ADJ
eistud-14605	86	40	stores	store	NOUN
eistud-14605	86	41	.	.	PUNCT
eistud-14605	87	1	the	the	DET
eistud-14605	87	2	model	model	NOUN
eistud-14605	87	3	developed	develop	VERB
eistud-14605	87	4	by	by	ADP
eistud-14605	87	5	authors	author	NOUN
eistud-14605	87	6	point	point	VERB
eistud-14605	87	7	out	out	ADP
eistud-14605	87	8	that	that	SCONJ
eistud-14605	87	9	the	the	DET
eistud-14605	87	10	e	e	NOUN
eistud-14605	87	11	–	–	PUNCT
eistud-14605	87	12	loyalty	loyalty	NOUN
eistud-14605	87	13	building	building	NOUN
eistud-14605	87	14	process	process	NOUN
eistud-14605	87	15	on	on	ADP
eistud-14605	87	16	the	the	DET
eistud-14605	87	17	internet	internet	NOUN
eistud-14605	87	18	and	and	CCONJ
eistud-14605	87	19	in	in	ADP
eistud-14605	87	20	particular	particular	ADJ
eistud-14605	87	21	online	online	ADJ
eistud-14605	87	22	stores	store	NOUN
eistud-14605	87	23	is	be	AUX
eistud-14605	87	24	more	more	ADV
eistud-14605	87	25	complicated	complicated	ADJ
eistud-14605	87	26	process	process	NOUN
eistud-14605	87	27	than	than	SCONJ
eistud-14605	87	28	it	it	PRON
eistud-14605	87	29	is	be	AUX
eistud-14605	87	30	considered	consider	VERB
eistud-14605	87	31	to	to	PART
eistud-14605	87	32	be	be	AUX
eistud-14605	87	33	,	,	PUNCT
eistud-14605	87	34	because	because	SCONJ
eistud-14605	87	35	it	it	PRON
eistud-14605	87	36	is	be	AUX
eistud-14605	87	37	affected	affect	VERB
eistud-14605	87	38	by	by	ADP
eistud-14605	87	39	several	several	ADJ
eistud-14605	87	40	factors	factor	NOUN
eistud-14605	87	41	.	.	PUNCT
eistud-14605	88	1	in	in	ADP
eistud-14605	88	2	this	this	DET
eistud-14605	88	3	case	case	NOUN
eistud-14605	88	4	,	,	PUNCT
eistud-14605	88	5	it	it	PRON
eistud-14605	88	6	is	be	AUX
eistud-14605	88	7	necessary	necessary	ADJ
eistud-14605	88	8	to	to	PART
eistud-14605	88	9	mention	mention	VERB
eistud-14605	88	10	repeated	repeated	ADJ
eistud-14605	88	11	purchases	purchase	NOUN
eistud-14605	88	12	(	(	PUNCT
eistud-14605	88	13	re	re	NOUN
eistud-14605	88	14	–	–	NOUN
eistud-14605	88	15	pur­	pur­	ADJ
eistud-14605	88	16	chases	chase	NOUN
eistud-14605	88	17	)	)	PUNCT
eistud-14605	88	18	,	,	PUNCT
eistud-14605	88	19	which	which	PRON
eistud-14605	88	20	will	will	AUX
eistud-14605	88	21	appear	appear	VERB
eistud-14605	88	22	in	in	ADP
eistud-14605	88	23	case	case	NOUN
eistud-14605	88	24	of	of	ADP
eistud-14605	88	25	the	the	DET
eistud-14605	88	26	high	high	ADJ
eistud-14605	88	27	level	level	NOUN
eistud-14605	88	28	of	of	ADP
eistud-14605	88	29	trust	trust	NOUN
eistud-14605	88	30	,	,	PUNCT
eistud-14605	88	31	which	which	PRON
eistud-14605	88	32	affects	affect	VERB
eistud-14605	88	33	satisfaction	satisfaction	NOUN
eistud-14605	88	34	.	.	PUNCT
eistud-14605	89	1	authors	author	NOUN
eistud-14605	89	2	would	would	AUX
eistud-14605	89	3	like	like	VERB
eistud-14605	89	4	to	to	PART
eistud-14605	89	5	single	single	VERB
eistud-14605	89	6	out	out	ADP
eistud-14605	89	7	that	that	SCONJ
eistud-14605	89	8	the	the	DET
eistud-14605	89	9	chosen	choose	VERB
eistud-14605	89	10	opportunities	opportunity	NOUN
eistud-14605	89	11	are	be	AUX
eistud-14605	89	12	what	what	PRON
eistud-14605	89	13	make	make	VERB
eistud-14605	89	14	the	the	DET
eistud-14605	89	15	difference	difference	NOUN
eistud-14605	89	16	in	in	ADP
eistud-14605	89	17	loyalty	loyalty	NOUN
eistud-14605	89	18	to	to	ADP
eistud-14605	89	19	the	the	DET
eistud-14605	89	20	traditional	traditional	ADJ
eistud-14605	89	21	market	market	NOUN
eistud-14605	89	22	and	and	CCONJ
eistud-14605	89	23	to	to	ADP
eistud-14605	89	24	the	the	DET
eistud-14605	89	25	online	online	ADJ
eistud-14605	89	26	market	market	NOUN
eistud-14605	89	27	.	.	PUNCT
eistud-14605	90	1	while	while	SCONJ
eistud-14605	90	2	on	on	ADP
eistud-14605	90	3	the	the	DET
eistud-14605	90	4	internet	internet	NOUN
eistud-14605	90	5	it	it	PRON
eistud-14605	90	6	is	be	AUX
eistud-14605	90	7	much	much	ADV
eistud-14605	90	8	faster	fast	ADJ
eistud-14605	90	9	to	to	PART
eistud-14605	90	10	find	find	VERB
eistud-14605	90	11	required	required	ADJ
eistud-14605	90	12	products	product	NOUN
eistud-14605	90	13	,	,	PUNCT
eistud-14605	90	14	also	also	ADV
eistud-14605	90	15	to	to	PART
eistud-14605	90	16	find	find	VERB
eistud-14605	90	17	a	a	DET
eistud-14605	90	18	product	product	NOUN
eistud-14605	90	19	that	that	PRON
eistud-14605	90	20	is	be	AUX
eistud-14605	90	21	not	not	PART
eistud-14605	90	22	available	available	ADJ
eistud-14605	90	23	in	in	ADP
eistud-14605	90	24	a	a	DET
eistud-14605	90	25	traditional	traditional	ADJ
eistud-14605	90	26	store	store	NOUN
eistud-14605	90	27	,	,	PUNCT
eistud-14605	90	28	so	so	SCONJ
eistud-14605	90	29	foreign	foreign	ADJ
eistud-14605	90	30	stores	store	NOUN
eistud-14605	90	31	are	be	AUX
eistud-14605	90	32	more	more	ADV
eistud-14605	90	33	popular	popular	ADJ
eistud-14605	90	34	than	than	ADP
eistud-14605	90	35	local	local	ADJ
eistud-14605	90	36	ones	one	NOUN
eistud-14605	90	37	in	in	ADP
eistud-14605	90	38	latvia	latvia	PROPN
eistud-14605	90	39	.	.	PUNCT
eistud-14605	91	1	because	because	SCONJ
eistud-14605	91	2	of	of	ADP
eistud-14605	91	3	these	these	DET
eistud-14605	91	4	factors	factor	NOUN
eistud-14605	91	5	,	,	PUNCT
eistud-14605	91	6	online	online	ADJ
eistud-14605	91	7	sellers	seller	NOUN
eistud-14605	91	8	need	need	VERB
eistud-14605	91	9	to	to	PART
eistud-14605	91	10	react	react	VERB
eistud-14605	91	11	fast	fast	ADV
eistud-14605	91	12	on	on	ADP
eistud-14605	91	13	different	different	ADJ
eistud-14605	91	14	changes	change	NOUN
eistud-14605	91	15	and	and	CCONJ
eistud-14605	91	16	interact	interact	VERB
eistud-14605	91	17	with	with	ADP
eistud-14605	91	18	the	the	DET
eistud-14605	91	19	consumer	consumer	NOUN
eistud-14605	91	20	in	in	ADP
eistud-14605	91	21	order	order	NOUN
eistud-14605	91	22	to	to	PART
eistud-14605	91	23	prevent	prevent	VERB
eistud-14605	91	24	wrong	wrong	ADJ
eistud-14605	91	25	and	and	CCONJ
eistud-14605	91	26	negative	negative	ADJ
eistud-14605	91	27	cases	case	NOUN
eistud-14605	91	28	that	that	PRON
eistud-14605	91	29	could	could	AUX
eistud-14605	91	30	be	be	AUX
eistud-14605	91	31	in	in	ADP
eistud-14605	91	32	the	the	DET
eistud-14605	91	33	online	online	ADJ
eistud-14605	91	34	trading	trading	NOUN
eistud-14605	91	35	.	.	PUNCT
eistud-14605	92	1	in	in	ADP
eistud-14605	92	2	the	the	DET
eistud-14605	92	3	traditional	traditional	ADJ
eistud-14605	92	4	market	market	NOUN
eistud-14605	92	5	,	,	PUNCT
eistud-14605	92	6	it	it	PRON
eistud-14605	92	7	is	be	AUX
eistud-14605	92	8	possible	possible	ADJ
eistud-14605	92	9	to	to	PART
eistud-14605	92	10	talk	talk	VERB
eistud-14605	92	11	face	face	NOUN
eistud-14605	92	12	–	–	PUNCT
eistud-14605	92	13	to	to	PART
eistud-14605	92	14	–	–	PUNCT
eistud-14605	92	15	face	face	NOUN
eistud-14605	92	16	to	to	ADP
eistud-14605	92	17	the	the	DET
eistud-14605	92	18	customer	customer	NOUN
eistud-14605	92	19	to	to	PART
eistud-14605	92	20	explain	explain	VERB
eistud-14605	92	21	some	some	DET
eistud-14605	92	22	things	thing	NOUN
eistud-14605	92	23	or	or	CCONJ
eistud-14605	92	24	to	to	PART
eistud-14605	92	25	show	show	VERB
eistud-14605	92	26	the	the	DET
eistud-14605	92	27	product	product	NOUN
eistud-14605	92	28	and	and	CCONJ
eistud-14605	92	29	provide	provide	VERB
eistud-14605	92	30	all	all	DET
eistud-14605	92	31	necessary	necessary	ADJ
eistud-14605	92	32	information	information	NOUN
eistud-14605	92	33	.	.	PUNCT
eistud-14605	93	1	talking	talk	VERB
eistud-14605	93	2	about	about	ADP
eistud-14605	93	3	online	online	ADJ
eistud-14605	93	4	trading	trading	NOUN
eistud-14605	93	5	it	it	PRON
eistud-14605	93	6	should	should	AUX
eistud-14605	93	7	be	be	AUX
eistud-14605	93	8	pointed	point	VERB
eistud-14605	93	9	out	out	ADP
eistud-14605	93	10	that	that	SCONJ
eistud-14605	93	11	the	the	DET
eistud-14605	93	12	online	online	ADJ
eistud-14605	93	13	com­	com­	NOUN
eistud-14605	93	14	munication	munication	NOUN
eistud-14605	93	15	should	should	AUX
eistud-14605	93	16	be	be	AUX
eistud-14605	93	17	in	in	ADP
eistud-14605	93	18	a	a	DET
eistud-14605	93	19	high	high	ADJ
eistud-14605	93	20	level	level	NOUN
eistud-14605	93	21	in	in	ADP
eistud-14605	93	22	order	order	NOUN
eistud-14605	93	23	to	to	PART
eistud-14605	93	24	build	build	VERB
eistud-14605	93	25	a	a	DET
eistud-14605	93	26	long	long	ADJ
eistud-14605	93	27	–	–	PUNCT
eistud-14605	93	28	term	term	NOUN
eistud-14605	93	29	relationship	relationship	NOUN
eistud-14605	93	30	with	with	ADP
eistud-14605	93	31	consumers	consumer	NOUN
eistud-14605	93	32	.	.	PUNCT
eistud-14605	94	1	as	as	SCONJ
eistud-14605	94	2	it	it	PRON
eistud-14605	94	3	was	be	AUX
eistud-14605	94	4	mentioned	mention	VERB
eistud-14605	94	5	before	before	ADV
eistud-14605	94	6	,	,	PUNCT
eistud-14605	94	7	it	it	PRON
eistud-14605	94	8	is	be	AUX
eistud-14605	94	9	essential	essential	ADJ
eistud-14605	94	10	to	to	PART
eistud-14605	94	11	satisfy	satisfy	VERB
eistud-14605	94	12	consumers	consumer	NOUN
eistud-14605	94	13	directly	directly	ADV
eistud-14605	94	14	in	in	ADP
eistud-14605	94	15	the	the	DET
eistud-14605	94	16	online	online	ADJ
eistud-14605	94	17	dimen­	dimen­	NOUN
eistud-14605	94	18	sion	sion	NOUN
eistud-14605	94	19	.	.	PUNCT
eistud-14605	95	1	having	having	AUX
eistud-14605	95	2	studied	study	VERB
eistud-14605	95	3	several	several	ADJ
eistud-14605	95	4	theories	theory	NOUN
eistud-14605	95	5	in	in	ADP
eistud-14605	95	6	the	the	DET
eistud-14605	95	7	article	article	NOUN
eistud-14605	95	8	(	(	PUNCT
eistud-14605	95	9	udo	udo	PROPN
eistud-14605	95	10	,	,	PUNCT
eistud-14605	95	11	bagchi	bagchi	NOUN
eistud-14605	95	12	,	,	PUNCT
eistud-14605	95	13	kirs	kir	NOUN
eistud-14605	95	14	,	,	PUNCT
eistud-14605	95	15	2010	2010	NUM
eistud-14605	95	16	)	)	PUNCT
eistud-14605	95	17	,	,	PUNCT
eistud-14605	95	18	it	it	PRON
eistud-14605	95	19	can	can	AUX
eistud-14605	95	20	be	be	AUX
eistud-14605	95	21	stated	state	VERB
eistud-14605	95	22	that	that	SCONJ
eistud-14605	95	23	quality	quality	NOUN
eistud-14605	95	24	variability	variability	NOUN
eistud-14605	95	25	can	can	AUX
eistud-14605	95	26	be	be	AUX
eistud-14605	95	27	found	find	VERB
eistud-14605	95	28	in	in	ADP
eistud-14605	95	29	three	three	NUM
eistud-14605	95	30	main	main	ADJ
eistud-14605	95	31	dimensions	dimension	NOUN
eistud-14605	95	32	–	–	PUNCT
eistud-14605	95	33	information	information	NOUN
eistud-14605	95	34	quality	quality	NOUN
eistud-14605	95	35	,	,	PUNCT
eistud-14605	95	36	system	system	NOUN
eistud-14605	95	37	quality	quality	NOUN
eistud-14605	95	38	figure	figure	NOUN
eistud-14605	95	39	3	3	NUM
eistud-14605	95	40	loyalty	loyalty	NOUN
eistud-14605	95	41	model	model	NOUN
eistud-14605	95	42	to	to	ADP
eistud-14605	95	43	the	the	DET
eistud-14605	95	44	internet	internet	NOUN
eistud-14605	95	45	store	store	NOUN
eistud-14605	95	46	(	(	PUNCT
eistud-14605	95	47	based	base	VERB
eistud-14605	95	48	on	on	ADP
eistud-14605	95	49	radionova	radionova	PROPN
eistud-14605	95	50	,	,	PUNCT
eistud-14605	95	51	2015	2015	NUM
eistud-14605	95	52	)	)	PUNCT
eistud-14605	95	53	131	131	NUM
eistud-14605	95	54	european	european	ADJ
eistud-14605	95	55	integrat	integrat	NOUN
eistud-14605	95	56	ion	ion	NOUN
eistud-14605	95	57	studies	study	NOUN
eistud-14605	95	58	2016/10	2016/10	NUM
eistud-14605	95	59	and	and	CCONJ
eistud-14605	95	60	product	product	NOUN
eistud-14605	95	61	quality	quality	NOUN
eistud-14605	95	62	.	.	PUNCT
eistud-14605	96	1	they	they	PRON
eistud-14605	96	2	have	have	AUX
eistud-14605	96	3	determined	determine	VERB
eistud-14605	96	4	that	that	SCONJ
eistud-14605	96	5	these	these	DET
eistud-14605	96	6	dimensions	dimension	NOUN
eistud-14605	96	7	affect	affect	VERB
eistud-14605	96	8	directly	directly	ADV
eistud-14605	96	9	custom­	custom­	INTJ
eistud-14605	96	10	er	er	INTJ
eistud-14605	96	11	satisfaction	satisfaction	NOUN
eistud-14605	96	12	in	in	ADP
eistud-14605	96	13	online	online	ADJ
eistud-14605	96	14	trading	trading	NOUN
eistud-14605	96	15	.	.	PUNCT
eistud-14605	97	1	each	each	DET
eistud-14605	97	2	dimen­	dimen­	NUM
eistud-14605	97	3	sion	sion	NOUN
eistud-14605	97	4	can	can	AUX
eistud-14605	97	5	create	create	VERB
eistud-14605	97	6	their	their	PRON
eistud-14605	97	7	own	own	ADJ
eistud-14605	97	8	factors	factor	NOUN
eistud-14605	97	9	,	,	PUNCT
eistud-14605	97	10	for	for	ADP
eistud-14605	97	11	example	example	NOUN
eistud-14605	97	12	,	,	PUNCT
eistud-14605	97	13	service	service	NOUN
eistud-14605	97	14	quality	quality	NOUN
eistud-14605	97	15	can	can	AUX
eistud-14605	97	16	consist	consist	VERB
eistud-14605	97	17	of	of	ADP
eistud-14605	97	18	five	five	NUM
eistud-14605	97	19	dimensions	dimension	NOUN
eistud-14605	97	20	:	:	PUNCT
eistud-14605	97	21	intangible	intangible	ADJ
eistud-14605	97	22	value	value	NOUN
eistud-14605	97	23	,	,	PUNCT
eistud-14605	97	24	trust	trust	NOUN
eistud-14605	97	25	,	,	PUNCT
eistud-14605	97	26	responsibility	responsibility	NOUN
eistud-14605	97	27	,	,	PUNCT
eistud-14605	97	28	guaranty	guaranty	NOUN
eistud-14605	97	29	and	and	CCONJ
eistud-14605	97	30	empathy	empathy	NOUN
eistud-14605	97	31	.	.	PUNCT
eistud-14605	98	1	the	the	DET
eistud-14605	98	2	authors	author	NOUN
eistud-14605	98	3	agree	agree	VERB
eistud-14605	98	4	with	with	ADP
eistud-14605	98	5	such	such	ADJ
eistud-14605	98	6	division	division	NOUN
eistud-14605	98	7	but	but	CCONJ
eistud-14605	98	8	con­	con­	NOUN
eistud-14605	98	9	siders	sider	NOUN
eistud-14605	98	10	that	that	SCONJ
eistud-14605	98	11	such	such	ADJ
eistud-14605	98	12	dimension	dimension	NOUN
eistud-14605	98	13	as	as	ADP
eistud-14605	98	14	work	work	NOUN
eistud-14605	98	15	speed	speed	NOUN
eistud-14605	98	16	could	could	AUX
eistud-14605	98	17	be	be	AUX
eistud-14605	98	18	added	add	VERB
eistud-14605	98	19	to	to	ADP
eistud-14605	98	20	service	service	NOUN
eistud-14605	98	21	quality	quality	NOUN
eistud-14605	98	22	,	,	PUNCT
eistud-14605	98	23	because	because	SCONJ
eistud-14605	98	24	it	it	PRON
eistud-14605	98	25	is	be	AUX
eistud-14605	98	26	important	important	ADJ
eistud-14605	98	27	for	for	ADP
eistud-14605	98	28	a	a	DET
eistud-14605	98	29	consumer	consumer	NOUN
eistud-14605	98	30	not	not	PART
eistud-14605	98	31	only	only	ADV
eistud-14605	98	32	to	to	PART
eistud-14605	98	33	use	use	VERB
eistud-14605	98	34	a	a	DET
eistud-14605	98	35	good	good	ADJ
eistud-14605	98	36	–	–	PUNCT
eistud-14605	98	37	looking	look	VERB
eistud-14605	98	38	website	website	NOUN
eistud-14605	98	39	that	that	PRON
eistud-14605	98	40	has	have	AUX
eistud-14605	98	41	been	be	AUX
eistud-14605	98	42	used	use	VERB
eistud-14605	98	43	for	for	ADP
eistud-14605	98	44	a	a	DET
eistud-14605	98	45	long	long	ADJ
eistud-14605	98	46	time	time	NOUN
eistud-14605	98	47	where	where	SCONJ
eistud-14605	98	48	there	there	PRON
eistud-14605	98	49	are	be	VERB
eistud-14605	98	50	certain	certain	ADJ
eistud-14605	98	51	guaran­	guaran­	PROPN
eistud-14605	98	52	tees	tee	NOUN
eistud-14605	98	53	and	and	CCONJ
eistud-14605	98	54	a	a	DET
eistud-14605	98	55	good	good	ADJ
eistud-14605	98	56	attitude	attitude	NOUN
eistud-14605	98	57	towards	towards	ADP
eistud-14605	98	58	him	he	PRON
eistud-14605	98	59	but	but	CCONJ
eistud-14605	98	60	also	also	ADV
eistud-14605	98	61	where	where	SCONJ
eistud-14605	98	62	all	all	DET
eistud-14605	98	63	the	the	DET
eistud-14605	98	64	issues	issue	NOUN
eistud-14605	98	65	are	be	AUX
eistud-14605	98	66	dealt	deal	VERB
eistud-14605	98	67	promptly	promptly	ADV
eistud-14605	98	68	and	and	CCONJ
eistud-14605	98	69	ef­	ef­	VERB
eistud-14605	98	70	ficiently	ficiently	ADV
eistud-14605	98	71	.	.	PUNCT
eistud-14605	99	1	moreover	moreover	ADV
eistud-14605	99	2	,	,	PUNCT
eistud-14605	99	3	discussing	discuss	VERB
eistud-14605	99	4	the	the	DET
eistud-14605	99	5	quality	quality	NOUN
eistud-14605	99	6	,	,	PUNCT
eistud-14605	99	7	the	the	DET
eistud-14605	99	8	authors	author	NOUN
eistud-14605	99	9	point	point	VERB
eistud-14605	99	10	out	out	ADP
eistud-14605	99	11	the	the	DET
eistud-14605	99	12	idea	idea	NOUN
eistud-14605	99	13	of	of	ADP
eistud-14605	99	14	adding	add	VERB
eistud-14605	99	15	delivery	delivery	NOUN
eistud-14605	99	16	quality	quality	NOUN
eistud-14605	99	17	as	as	SCONJ
eistud-14605	99	18	nowadays	nowadays	ADV
eistud-14605	99	19	there	there	PRON
eistud-14605	99	20	is	be	VERB
eistud-14605	99	21	a	a	DET
eistud-14605	99	22	wide	wide	ADJ
eistud-14605	99	23	choice	choice	NOUN
eistud-14605	99	24	of	of	ADP
eistud-14605	99	25	different	different	ADJ
eistud-14605	99	26	shipping	shipping	NOUN
eistud-14605	99	27	methods	method	NOUN
eistud-14605	99	28	which	which	PRON
eistud-14605	99	29	may	may	AUX
eistud-14605	99	30	differ	differ	VERB
eistud-14605	99	31	by	by	ADP
eistud-14605	99	32	speed	speed	NOUN
eistud-14605	99	33	,	,	PUNCT
eistud-14605	99	34	price	price	NOUN
eistud-14605	99	35	and	and	CCONJ
eistud-14605	99	36	locations	location	NOUN
eistud-14605	99	37	,	,	PUNCT
eistud-14605	99	38	that	that	PRON
eistud-14605	99	39	is	be	AUX
eistud-14605	99	40	why	why	SCONJ
eistud-14605	99	41	de­	de­	ADJ
eistud-14605	99	42	livery	livery	ADJ
eistud-14605	99	43	quality	quality	NOUN
eistud-14605	99	44	is	be	AUX
eistud-14605	99	45	an	an	DET
eistud-14605	99	46	essential	essential	ADJ
eistud-14605	99	47	quality	quality	NOUN
eistud-14605	99	48	dimension	dimension	NOUN
eistud-14605	99	49	.	.	PUNCT
eistud-14605	100	1	figure	figure	VERB
eistud-14605	100	2	4	4	NUM
eistud-14605	100	3	use	use	NOUN
eistud-14605	100	4	of	of	ADP
eistud-14605	100	5	crm	crm	NOUN
eistud-14605	100	6	figure	figure	NOUN
eistud-14605	100	7	5	5	NUM
eistud-14605	100	8	information	information	NOUN
eistud-14605	100	9	about	about	ADP
eistud-14605	100	10	re	re	NOUN
eistud-14605	100	11	–	–	PUNCT
eistud-14605	100	12	purchase	purchase	NOUN
eistud-14605	100	13	in	in	ADP
eistud-14605	100	14	2014	2014	NUM
eistud-14605	100	15	there	there	PRON
eistud-14605	100	16	was	be	VERB
eistud-14605	100	17	a	a	DET
eistud-14605	100	18	significant	significant	ADJ
eistud-14605	100	19	increase	increase	NOUN
eistud-14605	100	20	in	in	ADP
eistud-14605	100	21	complaints	complaint	NOUN
eistud-14605	100	22	to	to	ADP
eistud-14605	100	23	the	the	DET
eistud-14605	100	24	latvian	latvian	ADJ
eistud-14605	100	25	post	post	NOUN
eistud-14605	100	26	due	due	ADP
eistud-14605	100	27	to	to	ADP
eistud-14605	100	28	the	the	DET
eistud-14605	100	29	rapid	rapid	ADJ
eistud-14605	100	30	growth	growth	NOUN
eistud-14605	100	31	of	of	ADP
eistud-14605	100	32	internet	internet	NOUN
eistud-14605	100	33	trading	trading	NOUN
eistud-14605	100	34	and	and	CCONJ
eistud-14605	100	35	the	the	DET
eistud-14605	100	36	main	main	ADJ
eistud-14605	100	37	reasons	reason	NOUN
eistud-14605	100	38	for	for	ADP
eistud-14605	100	39	complaints	complaint	NOUN
eistud-14605	100	40	were	be	AUX
eistud-14605	100	41	cross	cross	ADJ
eistud-14605	100	42	–	–	PUNCT
eistud-14605	100	43	border	border	ADJ
eistud-14605	100	44	correspon­	correspon­	PROPN
eistud-14605	100	45	dence	dence	NOUN
eistud-14605	100	46	delivery	delivery	NOUN
eistud-14605	100	47	(	(	PUNCT
eistud-14605	100	48	mainly	mainly	ADV
eistud-14605	100	49	in	in	ADP
eistud-14605	100	50	small	small	ADJ
eistud-14605	100	51	packages	package	NOUN
eistud-14605	100	52	)	)	PUNCT
eistud-14605	100	53	–	–	PUNCT
eistud-14605	100	54	delivery	delivery	NOUN
eistud-14605	100	55	with	with	ADP
eistud-14605	100	56	lack	lack	NOUN
eistud-14605	100	57	or	or	CCONJ
eistud-14605	100	58	damaged	damaged	ADJ
eistud-14605	100	59	contents	content	NOUN
eistud-14605	100	60	,	,	PUNCT
eistud-14605	100	61	delivery	delivery	NOUN
eistud-14605	100	62	delays	delay	NOUN
eistud-14605	100	63	and	and	CCONJ
eistud-14605	100	64	indication	indication	NOUN
eistud-14605	100	65	of	of	ADP
eistud-14605	100	66	incorrect	incorrect	ADJ
eistud-14605	100	67	(	(	PUNCT
eistud-14605	100	68	incomplete	incomplete	ADJ
eistud-14605	100	69	)	)	PUNCT
eistud-14605	100	70	address	address	NOUN
eistud-14605	100	71	(	(	PUNCT
eistud-14605	100	72	haka	haka	PROPN
eistud-14605	100	73	,	,	PUNCT
eistud-14605	100	74	2015	2015	NUM
eistud-14605	100	75	)	)	PUNCT
eistud-14605	100	76	.	.	PUNCT
eistud-14605	101	1	these	these	DET
eistud-14605	101	2	factors	factor	NOUN
eistud-14605	101	3	indicate	indicate	VERB
eistud-14605	101	4	that	that	SCONJ
eistud-14605	101	5	the	the	DET
eistud-14605	101	6	quality	quality	NOUN
eistud-14605	101	7	of	of	ADP
eistud-14605	101	8	delivery	delivery	NOUN
eistud-14605	101	9	to	to	ADP
eistud-14605	101	10	the	the	DET
eistud-14605	101	11	consumer	consumer	NOUN
eistud-14605	101	12	is	be	AUX
eistud-14605	101	13	important	important	ADJ
eistud-14605	101	14	and	and	CCONJ
eistud-14605	101	15	it	it	PRON
eistud-14605	101	16	is	be	AUX
eistud-14605	101	17	necessary	necessary	ADJ
eistud-14605	101	18	to	to	PART
eistud-14605	101	19	be	be	AUX
eistud-14605	101	20	improved	improve	VERB
eistud-14605	101	21	.	.	PUNCT
eistud-14605	102	1	to	to	PART
eistud-14605	102	2	find	find	VERB
eistud-14605	102	3	out	out	ADP
eistud-14605	102	4	the	the	DET
eistud-14605	102	5	situation	situation	NOUN
eistud-14605	102	6	with	with	ADP
eistud-14605	102	7	the	the	DET
eistud-14605	102	8	relationship	relationship	NOUN
eistud-14605	102	9	marketing	marketing	NOUN
eistud-14605	102	10	in	in	ADP
eistud-14605	102	11	online	online	ADJ
eistud-14605	102	12	trading	trading	NOUN
eistud-14605	102	13	authors	author	NOUN
eistud-14605	102	14	analysed	analyse	VERB
eistud-14605	102	15	experts	expert	NOUN
eistud-14605	102	16	surveys	survey	NOUN
eistud-14605	102	17	in	in	ADP
eistud-14605	102	18	order	order	NOUN
eistud-14605	102	19	to	to	PART
eistud-14605	102	20	make	make	VERB
eistud-14605	102	21	the	the	DET
eistud-14605	102	22	evaluation	evaluation	NOUN
eistud-14605	102	23	of	of	ADP
eistud-14605	102	24	the	the	DET
eistud-14605	102	25	results	result	NOUN
eistud-14605	102	26	.	.	PUNCT
eistud-14605	103	1	in	in	ADP
eistud-14605	103	2	the	the	DET
eistud-14605	103	3	survey	survey	NOUN
eistud-14605	103	4	took	take	VERB
eistud-14605	103	5	part	part	NOUN
eistud-14605	103	6	27	27	NUM
eistud-14605	103	7	experts	expert	NOUN
eistud-14605	103	8	–	–	PUNCT
eistud-14605	103	9	repre­	repre­	NOUN
eistud-14605	103	10	sentatives	sentative	VERB
eistud-14605	103	11	from	from	ADP
eistud-14605	103	12	the	the	DET
eistud-14605	103	13	companies	company	NOUN
eistud-14605	103	14	that	that	SCONJ
eistud-14605	103	15	providing	provide	VERB
eistud-14605	103	16	services	service	NOUN
eistud-14605	103	17	or	or	CCONJ
eistud-14605	103	18	goods	good	NOUN
eistud-14605	103	19	online	online	ADV
eistud-14605	103	20	.	.	PUNCT
eistud-14605	104	1	the	the	DET
eistud-14605	104	2	experts	expert	NOUN
eistud-14605	104	3	were	be	AUX
eistud-14605	104	4	chosen	choose	VERB
eistud-14605	104	5	accidentally	accidentally	ADV
eistud-14605	104	6	from	from	ADP
eistud-14605	104	7	7	7	NUM
eistud-14605	104	8	different	different	ADJ
eistud-14605	104	9	eu	eu	PROPN
eistud-14605	104	10	countries	country	NOUN
eistud-14605	104	11	like	like	ADP
eistud-14605	104	12	latvia	latvia	PROPN
eistud-14605	104	13	,	,	PUNCT
eistud-14605	104	14	lithuania	lithuania	PROPN
eistud-14605	104	15	,	,	PUNCT
eistud-14605	104	16	estonia	estonia	PROPN
eistud-14605	104	17	,	,	PUNCT
eistud-14605	104	18	poland	poland	PROPN
eistud-14605	104	19	,	,	PUNCT
eistud-14605	104	20	uk	uk	PROPN
eistud-14605	104	21	,	,	PUNCT
eistud-14605	104	22	germany	germany	PROPN
eistud-14605	104	23	and	and	CCONJ
eistud-14605	104	24	greece	greece	PROPN
eistud-14605	104	25	.	.	PUNCT
eistud-14605	105	1	the	the	DET
eistud-14605	105	2	experts	expert	NOUN
eistud-14605	105	3	are	be	AUX
eistud-14605	105	4	marketing	market	VERB
eistud-14605	105	5	and	and	CCONJ
eistud-14605	105	6	strategic	strategic	ADJ
eistud-14605	105	7	directors	director	NOUN
eistud-14605	105	8	of	of	ADP
eistud-14605	105	9	the	the	DET
eistud-14605	105	10	online	online	ADJ
eistud-14605	105	11	trading	trading	NOUN
eistud-14605	105	12	companies	company	NOUN
eistud-14605	105	13	in	in	ADP
eistud-14605	105	14	different	different	ADJ
eistud-14605	105	15	fields	field	NOUN
eistud-14605	105	16	.	.	PUNCT
eistud-14605	106	1	they	they	PRON
eistud-14605	106	2	asked	ask	VERB
eistud-14605	106	3	to	to	PART
eistud-14605	106	4	stay	stay	VERB
eistud-14605	106	5	incognito	incognito	PROPN
eistud-14605	106	6	.	.	PUNCT
eistud-14605	107	1	the	the	DET
eistud-14605	107	2	results	result	NOUN
eistud-14605	107	3	of	of	ADP
eistud-14605	107	4	the	the	DET
eistud-14605	107	5	survey	survey	NOUN
eistud-14605	107	6	showed	show	VERB
eistud-14605	107	7	that	that	SCONJ
eistud-14605	107	8	mostly	mostly	ADV
eistud-14605	107	9	companies	company	NOUN
eistud-14605	107	10	use	use	VERB
eistud-14605	107	11	crm	crm	NOUN
eistud-14605	107	12	systems	system	NOUN
eistud-14605	107	13	in	in	ADP
eistud-14605	107	14	their	their	PRON
eistud-14605	107	15	everyday	everyday	ADJ
eistud-14605	107	16	work	work	NOUN
eistud-14605	107	17	,	,	PUNCT
eistud-14605	107	18	33.33	33.33	NUM
eistud-14605	107	19	%	%	NOUN
eistud-14605	107	20	of	of	ADP
eistud-14605	107	21	companies	company	NOUN
eistud-14605	107	22	do	do	AUX
eistud-14605	107	23	not	not	PART
eistud-14605	107	24	use	use	VERB
eistud-14605	107	25	it	it	PRON
eistud-14605	107	26	.	.	PUNCT
eistud-14605	108	1	it	it	PRON
eistud-14605	108	2	can	can	AUX
eistud-14605	108	3	be	be	AUX
eistud-14605	108	4	explicable	explicable	ADJ
eistud-14605	108	5	with	with	ADP
eistud-14605	108	6	the	the	DET
eistud-14605	108	7	idea	idea	NOUN
eistud-14605	108	8	that	that	SCONJ
eistud-14605	108	9	many	many	ADJ
eistud-14605	108	10	online	online	ADJ
eistud-14605	108	11	companies	company	NOUN
eistud-14605	108	12	are	be	AUX
eistud-14605	108	13	small	small	ADJ
eistud-14605	108	14	or	or	CCONJ
eistud-14605	108	15	a	a	DET
eistud-14605	108	16	start	start	NOUN
eistud-14605	108	17	–	–	PUNCT
eistud-14605	108	18	up	up	ADP
eistud-14605	108	19	company	company	NOUN
eistud-14605	108	20	and	and	CCONJ
eistud-14605	108	21	do	do	AUX
eistud-14605	108	22	not	not	PART
eistud-14605	108	23	see	see	VERB
eistud-14605	108	24	the	the	DET
eistud-14605	108	25	reason	reason	NOUN
eistud-14605	108	26	of	of	ADP
eistud-14605	108	27	having	have	VERB
eistud-14605	108	28	that	that	DET
eistud-14605	108	29	kind	kind	NOUN
eistud-14605	108	30	of	of	ADP
eistud-14605	108	31	system	system	NOUN
eistud-14605	108	32	.	.	PUNCT
eistud-14605	109	1	the	the	DET
eistud-14605	109	2	next	next	ADJ
eistud-14605	109	3	problem	problem	NOUN
eistud-14605	109	4	is	be	AUX
eistud-14605	109	5	that	that	SCONJ
eistud-14605	109	6	companies	company	NOUN
eistud-14605	109	7	in	in	ADP
eistud-14605	109	8	online	online	ADJ
eistud-14605	109	9	trading	trading	NOUN
eistud-14605	109	10	do	do	AUX
eistud-14605	109	11	not	not	PART
eistud-14605	109	12	work	work	VERB
eistud-14605	109	13	with	with	ADP
eistud-14605	109	14	the	the	DET
eistud-14605	109	15	informa­	informa­	PROPN
eistud-14605	109	16	tion	tion	NOUN
eistud-14605	109	17	they	they	PRON
eistud-14605	109	18	have	have	VERB
eistud-14605	109	19	.	.	PUNCT
eistud-14605	110	1	to	to	ADP
eistud-14605	110	2	the	the	DET
eistud-14605	110	3	question	question	NOUN
eistud-14605	110	4	how	how	SCONJ
eistud-14605	110	5	they	they	PRON
eistud-14605	110	6	work	work	VERB
eistud-14605	110	7	with	with	ADP
eistud-14605	110	8	the	the	DET
eistud-14605	110	9	crm	crm	NOUN
eistud-14605	110	10	if	if	SCONJ
eistud-14605	110	11	we	we	PRON
eistud-14605	110	12	not	not	PART
eistud-14605	110	13	taking	take	VERB
eistud-14605	110	14	into	into	ADP
eistud-14605	110	15	account	account	NOUN
eistud-14605	110	16	the	the	DET
eistud-14605	110	17	answer	answer	NOUN
eistud-14605	110	18	do	do	AUX
eistud-14605	110	19	not	not	PART
eistud-14605	110	20	use	use	VERB
eistud-14605	110	21	crm	crm	NOUN
eistud-14605	110	22	the	the	DET
eistud-14605	110	23	most	most	ADV
eistud-14605	110	24	popular	popular	ADJ
eistud-14605	110	25	answer	answer	NOUN
eistud-14605	110	26	was	be	AUX
eistud-14605	110	27	–	–	PUNCT
eistud-14605	110	28	special	special	ADJ
eistud-14605	110	29	deals	deal	NOUN
eistud-14605	110	30	–	–	PUNCT
eistud-14605	110	31	25.93	25.93	NUM
eistud-14605	110	32	%	%	NOUN
eistud-14605	110	33	.	.	PUNCT
eistud-14605	111	1	that	that	PRON
eistud-14605	111	2	means	mean	VERB
eistud-14605	111	3	that	that	SCONJ
eistud-14605	111	4	company	company	NOUN
eistud-14605	111	5	use	use	VERB
eistud-14605	111	6	their	their	PRON
eistud-14605	111	7	crm	crm	NOUN
eistud-14605	111	8	database	database	NOUN
eistud-14605	111	9	to	to	PART
eistud-14605	111	10	send	send	VERB
eistud-14605	111	11	their	their	PRON
eistud-14605	111	12	customers	customer	NOUN
eistud-14605	111	13	different	different	ADJ
eistud-14605	111	14	specials	special	NOUN
eistud-14605	111	15	deals	deal	NOUN
eistud-14605	111	16	when	when	SCONJ
eistud-14605	111	17	they	they	PRON
eistud-14605	111	18	are	be	AUX
eistud-14605	111	19	sales	sale	NOUN
eistud-14605	111	20	periods	period	NOUN
eistud-14605	111	21	,	,	PUNCT
eistud-14605	111	22	the	the	DET
eistud-14605	111	23	authors	author	NOUN
eistud-14605	111	24	want	want	VERB
eistud-14605	111	25	to	to	PART
eistud-14605	111	26	underline	underline	VERB
eistud-14605	111	27	that	that	SCONJ
eistud-14605	111	28	it	it	PRON
eistud-14605	111	29	is	be	AUX
eistud-14605	111	30	not	not	PART
eistud-14605	111	31	personalized	personalize	VERB
eistud-14605	111	32	offers	offer	NOUN
eistud-14605	111	33	.	.	PUNCT
eistud-14605	112	1	14.81	14.81	NUM
eistud-14605	112	2	%	%	NOUN
eistud-14605	112	3	of	of	ADP
eistud-14605	112	4	experts	expert	NOUN
eistud-14605	112	5	use	use	VERB
eistud-14605	112	6	their	their	PRON
eistud-14605	112	7	crm	crm	NOUN
eistud-14605	112	8	database	database	NOUN
eistud-14605	112	9	to	to	PART
eistud-14605	112	10	send	send	VERB
eistud-14605	112	11	everyday	everyday	ADJ
eistud-14605	112	12	news	news	NOUN
eistud-14605	112	13	to	to	ADP
eistud-14605	112	14	the	the	DET
eistud-14605	112	15	customers	customer	NOUN
eistud-14605	112	16	,	,	PUNCT
eistud-14605	112	17	which	which	PRON
eistud-14605	112	18	can	can	AUX
eistud-14605	112	19	be	be	AUX
eistud-14605	112	20	valuated	valuate	VERB
eistud-14605	112	21	as	as	ADP
eistud-14605	112	22	a	a	DET
eistud-14605	112	23	negative	negative	ADJ
eistud-14605	112	24	experience	experience	NOUN
eistud-14605	112	25	because	because	SCONJ
eistud-14605	112	26	many	many	ADJ
eistud-14605	112	27	customers	customer	NOUN
eistud-14605	112	28	sign	sign	VERB
eistud-14605	112	29	out	out	ADP
eistud-14605	112	30	this	this	DET
eistud-14605	112	31	news	news	NOUN
eistud-14605	112	32	and	and	CCONJ
eistud-14605	112	33	lose	lose	VERB
eistud-14605	112	34	the	the	DET
eistud-14605	112	35	connection	connection	NOUN
eistud-14605	112	36	with	with	ADP
eistud-14605	112	37	the	the	DET
eistud-14605	112	38	vendor	vendor	NOUN
eistud-14605	112	39	.	.	PUNCT
eistud-14605	113	1	only	only	ADV
eistud-14605	113	2	3.70	3.70	NUM
eistud-14605	113	3	%	%	NOUN
eistud-14605	113	4	of	of	ADP
eistud-14605	113	5	experts	expert	NOUN
eistud-14605	113	6	use	use	VERB
eistud-14605	113	7	their	their	PRON
eistud-14605	113	8	crm	crm	NOUN
eistud-14605	113	9	with	with	ADP
eistud-14605	113	10	a	a	DET
eistud-14605	113	11	personalized	personalized	ADJ
eistud-14605	113	12	approach	approach	NOUN
eistud-14605	113	13	–	–	PUNCT
eistud-14605	113	14	they	they	PRON
eistud-14605	113	15	send	send	VERB
eistud-14605	113	16	to	to	ADP
eistud-14605	113	17	the	the	DET
eistud-14605	113	18	customer	customer	NOUN
eistud-14605	113	19	’s	’s	PART
eistud-14605	113	20	special	special	ADJ
eistud-14605	113	21	offers	offer	NOUN
eistud-14605	113	22	for	for	ADP
eistud-14605	113	23	special	special	ADJ
eistud-14605	113	24	dates	date	NOUN
eistud-14605	113	25	like	like	ADP
eistud-14605	113	26	birthday	birthday	NOUN
eistud-14605	113	27	or	or	CCONJ
eistud-14605	113	28	anni­	anni­	NOUN
eistud-14605	113	29	versary	versary	NOUN
eistud-14605	113	30	.	.	PUNCT
eistud-14605	114	1	here	here	ADV
eistud-14605	114	2	is	be	AUX
eistud-14605	114	3	first	first	ADJ
eistud-14605	114	4	hypothesis	hypothesis	NOUN
eistud-14605	114	5	confirmation	confirmation	NOUN
eistud-14605	114	6	–	–	PUNCT
eistud-14605	114	7	mostly	mostly	ADV
eistud-14605	114	8	companies	company	NOUN
eistud-14605	114	9	use	use	VERB
eistud-14605	114	10	crm	crm	NOUN
eistud-14605	114	11	systems	system	NOUN
eistud-14605	114	12	but	but	CCONJ
eistud-14605	114	13	do	do	AUX
eistud-14605	114	14	not	not	PART
eistud-14605	114	15	make	make	VERB
eistud-14605	114	16	an	an	DET
eistud-14605	114	17	analysis	analysis	NOUN
eistud-14605	114	18	of	of	ADP
eistud-14605	114	19	the	the	DET
eistud-14605	114	20	data	datum	NOUN
eistud-14605	114	21	.	.	PUNCT
eistud-14605	115	1	european	european	ADJ
eistud-14605	115	2	integrat	integrat	PROPN
eistud-14605	115	3	ion	ion	NOUN
eistud-14605	115	4	studies	study	NOUN
eistud-14605	115	5	2016/10	2016/10	NUM
eistud-14605	115	6	132	132	NUM
eistud-14605	115	7	figure	figure	NOUN
eistud-14605	115	8	6	6	NUM
eistud-14605	115	9	working	work	VERB
eistud-14605	115	10	with	with	ADP
eistud-14605	115	11	crm	crm	PROPN
eistud-14605	115	12	information	information	NOUN
eistud-14605	115	13	)	)	PUNCT
eistud-14605	115	14	figure	figure	VERB
eistud-14605	115	15	7	7	NUM
eistud-14605	115	16	feedback	feedback	NOUN
eistud-14605	115	17	reaction	reaction	NOUN
eistud-14605	115	18	time	time	NOUN
eistud-14605	115	19	mostly	mostly	ADV
eistud-14605	115	20	experts	expert	NOUN
eistud-14605	115	21	collect	collect	VERB
eistud-14605	115	22	information	information	NOUN
eistud-14605	115	23	about	about	ADP
eistud-14605	115	24	their	their	PRON
eistud-14605	115	25	customers	customer	NOUN
eistud-14605	115	26	re	re	VERB
eistud-14605	115	27	–	–	PUNCT
eistud-14605	115	28	purchase	purchase	NOUN
eistud-14605	115	29	–	–	PUNCT
eistud-14605	115	30	77.78	77.78	NUM
eistud-14605	115	31	%	%	NOUN
eistud-14605	115	32	.	.	PUNCT
eistud-14605	116	1	it	it	PRON
eistud-14605	116	2	means	mean	VERB
eistud-14605	116	3	that	that	SCONJ
eistud-14605	116	4	companies	company	NOUN
eistud-14605	116	5	are	be	AUX
eistud-14605	116	6	interested	interested	ADJ
eistud-14605	116	7	in	in	ADP
eistud-14605	116	8	increasing	increase	VERB
eistud-14605	116	9	the	the	DET
eistud-14605	116	10	level	level	NOUN
eistud-14605	116	11	of	of	ADP
eistud-14605	116	12	e	e	NOUN
eistud-14605	116	13	–	–	PUNCT
eistud-14605	116	14	loyalty	loyalty	NOUN
eistud-14605	116	15	.	.	PUNCT
eistud-14605	117	1	it	it	PRON
eistud-14605	117	2	should	should	AUX
eistud-14605	117	3	be	be	AUX
eistud-14605	117	4	pointed	point	VERB
eistud-14605	117	5	out	out	ADP
eistud-14605	117	6	that	that	SCONJ
eistud-14605	117	7	re	re	VERB
eistud-14605	117	8	–	–	PUNCT
eistud-14605	117	9	pur­	pur­	ADJ
eistud-14605	117	10	chase	chase	NOUN
eistud-14605	117	11	statistics	statistic	NOUN
eistud-14605	117	12	helps	help	VERB
eistud-14605	117	13	better	well	ADV
eistud-14605	117	14	understand	understand	VERB
eistud-14605	117	15	and	and	CCONJ
eistud-14605	117	16	measure	measure	VERB
eistud-14605	117	17	e	e	NOUN
eistud-14605	117	18	–	–	PUNCT
eistud-14605	117	19	loyalty	loyalty	NOUN
eistud-14605	117	20	to	to	ADP
eistud-14605	117	21	the	the	DET
eistud-14605	117	22	online	online	ADJ
eistud-14605	117	23	store	store	NOUN
eistud-14605	117	24	.	.	PUNCT
eistud-14605	118	1	results	result	NOUN
eistud-14605	118	2	show	show	VERB
eistud-14605	118	3	that	that	SCONJ
eistud-14605	118	4	online	online	ADJ
eistud-14605	118	5	vendor	vendor	NOUN
eistud-14605	118	6	reaction	reaction	NOUN
eistud-14605	118	7	is	be	AUX
eistud-14605	118	8	slow	slow	ADJ
eistud-14605	118	9	.	.	PUNCT
eistud-14605	119	1	mostly	mostly	ADV
eistud-14605	119	2	it	it	PRON
eistud-14605	119	3	takes	take	VERB
eistud-14605	119	4	3–7	3–7	NUM
eistud-14605	119	5	days	day	NOUN
eistud-14605	119	6	for	for	ADP
eistud-14605	119	7	44.44	44.44	NUM
eistud-14605	119	8	%	%	NOUN
eistud-14605	119	9	of	of	ADP
eistud-14605	119	10	experts	expert	NOUN
eistud-14605	119	11	to	to	PART
eistud-14605	119	12	react	react	VERB
eistud-14605	119	13	to	to	ADP
eistud-14605	119	14	the	the	DET
eistud-14605	119	15	feedback	feedback	NOUN
eistud-14605	119	16	,	,	PUNCT
eistud-14605	119	17	which	which	PRON
eistud-14605	119	18	in	in	ADP
eistud-14605	119	19	some	some	DET
eistud-14605	119	20	cases	case	NOUN
eistud-14605	119	21	is	be	AUX
eistud-14605	119	22	long	long	ADJ
eistud-14605	119	23	period	period	NOUN
eistud-14605	119	24	for	for	SCONJ
eistud-14605	119	25	customer	customer	NOUN
eistud-14605	119	26	to	to	PART
eistud-14605	119	27	wait	wait	VERB
eistud-14605	119	28	and	and	CCONJ
eistud-14605	119	29	in	in	ADP
eistud-14605	119	30	this	this	DET
eistud-14605	119	31	time	time	NOUN
eistud-14605	119	32	he	he	PRON
eistud-14605	119	33	could	could	AUX
eistud-14605	119	34	find	find	VERB
eistud-14605	119	35	another	another	DET
eistud-14605	119	36	online	online	ADJ
eistud-14605	119	37	store	store	NOUN
eistud-14605	119	38	and	and	CCONJ
eistud-14605	119	39	make	make	VERB
eistud-14605	119	40	purchase	purchase	NOUN
eistud-14605	119	41	there	there	ADV
eistud-14605	119	42	.	.	PUNCT
eistud-14605	120	1	moreover	moreover	ADV
eistud-14605	120	2	,	,	PUNCT
eistud-14605	120	3	there	there	PRON
eistud-14605	120	4	are	be	VERB
eistud-14605	120	5	companies	company	NOUN
eistud-14605	120	6	that	that	PRON
eistud-14605	120	7	do	do	AUX
eistud-14605	120	8	not	not	PART
eistud-14605	120	9	react	react	VERB
eistud-14605	120	10	at	at	ADV
eistud-14605	120	11	all	all	ADV
eistud-14605	120	12	–	–	PUNCT
eistud-14605	120	13	11.11	11.11	NUM
eistud-14605	120	14	%	%	NOUN
eistud-14605	120	15	.	.	PUNCT
eistud-14605	121	1	for	for	ADP
eistud-14605	121	2	14.81	14.81	NUM
eistud-14605	121	3	%	%	NOUN
eistud-14605	121	4	it	it	PRON
eistud-14605	121	5	takes	take	VERB
eistud-14605	121	6	more	more	ADJ
eistud-14605	121	7	than	than	ADP
eistud-14605	121	8	a	a	PRON
eistud-14605	121	9	week	week	NOUN
eistud-14605	121	10	to	to	PART
eistud-14605	121	11	respond	respond	VERB
eistud-14605	121	12	,	,	PUNCT
eistud-14605	121	13	for	for	ADP
eistud-14605	121	14	11.11	11.11	NUM
eistud-14605	121	15	%	%	NOUN
eistud-14605	121	16	–	–	PUNCT
eistud-14605	121	17	1–3	1–3	NUM
eistud-14605	121	18	days	day	NOUN
eistud-14605	121	19	and	and	CCONJ
eistud-14605	121	20	for	for	ADP
eistud-14605	121	21	18.52	18.52	NUM
eistud-14605	121	22	%	%	NOUN
eistud-14605	121	23	it	it	PRON
eistud-14605	121	24	takes	take	VERB
eistud-14605	121	25	about	about	ADV
eistud-14605	121	26	24	24	NUM
eistud-14605	121	27	hours	hour	NOUN
eistud-14605	121	28	to	to	PART
eistud-14605	121	29	answer	answer	VERB
eistud-14605	121	30	.	.	PUNCT
eistud-14605	122	1	that	that	PRON
eistud-14605	122	2	is	be	AUX
eistud-14605	122	3	the	the	DET
eistud-14605	122	4	best	good	ADJ
eistud-14605	122	5	way	way	NOUN
eistud-14605	122	6	to	to	PART
eistud-14605	122	7	react	react	VERB
eistud-14605	122	8	.	.	PUNCT
eistud-14605	123	1	as	as	SCONJ
eistud-14605	123	2	authors	author	NOUN
eistud-14605	123	3	found	find	VERB
eistud-14605	123	4	out	out	ADP
eistud-14605	123	5	reaction	reaction	NOUN
eistud-14605	123	6	time	time	NOUN
eistud-14605	123	7	is	be	AUX
eistud-14605	123	8	one	one	NUM
eistud-14605	123	9	of	of	ADP
eistud-14605	123	10	the	the	DET
eistud-14605	123	11	factors	factor	NOUN
eistud-14605	123	12	influencing	influence	VERB
eistud-14605	123	13	e	e	NOUN
eistud-14605	123	14	–	–	NOUN
eistud-14605	123	15	loyalty	loyalty	NOUN
eistud-14605	123	16	.	.	PUNCT
eistud-14605	124	1	conclusions	conclusion	NOUN
eistud-14605	124	2	_	_	PUNCT
eistud-14605	125	1	relationship	relationship	NOUN
eistud-14605	125	2	marketing	marketing	NOUN
eistud-14605	125	3	can	can	AUX
eistud-14605	125	4	be	be	AUX
eistud-14605	125	5	expressed	express	VERB
eistud-14605	125	6	as	as	ADP
eistud-14605	125	7	a	a	DET
eistud-14605	125	8	multi	multi	ADJ
eistud-14605	125	9	–	–	ADJ
eistud-14605	125	10	dimensional	dimensional	ADJ
eistud-14605	125	11	construction	construction	NOUN
eistud-14605	125	12	consisting	consist	VERB
eistud-14605	125	13	of	of	ADP
eistud-14605	125	14	six	six	NUM
eistud-14605	125	15	behavioral	behavioral	ADJ
eistud-14605	125	16	components	component	NOUN
eistud-14605	125	17	such	such	ADJ
eistud-14605	125	18	as	as	ADP
eistud-14605	125	19	trust	trust	NOUN
eistud-14605	125	20	,	,	PUNCT
eistud-14605	125	21	bonding	bonding	NOUN
eistud-14605	125	22	,	,	PUNCT
eistud-14605	125	23	communication	communication	NOUN
eistud-14605	125	24	,	,	PUNCT
eistud-14605	125	25	shared	share	VERB
eistud-14605	125	26	values	value	NOUN
eistud-14605	125	27	,	,	PUNCT
eistud-14605	125	28	empathy	empathy	NOUN
eistud-14605	125	29	and	and	CCONJ
eistud-14605	125	30	reciprocity	reciprocity	NOUN
eistud-14605	125	31	.	.	PUNCT
eistud-14605	126	1	the	the	DET
eistud-14605	126	2	aim	aim	NOUN
eistud-14605	126	3	of	of	ADP
eistud-14605	126	4	relationship	relationship	NOUN
eistud-14605	126	5	marketing	marketing	NOUN
eistud-14605	126	6	is	be	AUX
eistud-14605	126	7	to	to	PART
eistud-14605	126	8	create	create	VERB
eistud-14605	126	9	customer	customer	NOUN
eistud-14605	126	10	loyalty	loyalty	NOUN
eistud-14605	126	11	based	base	VERB
eistud-14605	126	12	on	on	ADP
eistud-14605	126	13	customer	customer	NOUN
eistud-14605	126	14	satisfaction	satisfaction	NOUN
eistud-14605	126	15	.	.	PUNCT
eistud-14605	127	1	it	it	PRON
eistud-14605	127	2	means	mean	VERB
eistud-14605	127	3	that	that	SCONJ
eistud-14605	127	4	such	such	ADJ
eistud-14605	127	5	components	component	NOUN
eistud-14605	127	6	as	as	ADP
eistud-14605	127	7	satisfaction	satisfaction	NOUN
eistud-14605	127	8	and	and	CCONJ
eistud-14605	127	9	trust	trust	NOUN
eistud-14605	127	10	cooperating	cooperate	VERB
eistud-14605	127	11	together	together	ADV
eistud-14605	127	12	not	not	PART
eistud-14605	127	13	making	make	VERB
eistud-14605	127	14	only	only	ADV
eistud-14605	127	15	loyalty	loyalty	NOUN
eistud-14605	127	16	,	,	PUNCT
eistud-14605	127	17	but	but	CCONJ
eistud-14605	127	18	also	also	ADV
eistud-14605	127	19	long	long	ADJ
eistud-14605	127	20	–	–	PUNCT
eistud-14605	127	21	term	term	NOUN
eistud-14605	127	22	relationship	relationship	NOUN
eistud-14605	127	23	,	,	PUNCT
eistud-14605	127	24	which	which	PRON
eistud-14605	127	25	will	will	AUX
eistud-14605	127	26	transform	transform	VERB
eistud-14605	127	27	into	into	ADP
eistud-14605	127	28	relationship	relationship	NOUN
eistud-14605	127	29	marketing	marketing	NOUN
eistud-14605	127	30	.	.	PUNCT
eistud-14605	128	1	companies	company	NOUN
eistud-14605	128	2	have	have	VERB
eistud-14605	128	3	to	to	PART
eistud-14605	128	4	think	think	VERB
eistud-14605	128	5	first	first	ADV
eistud-14605	128	6	about	about	ADP
eistud-14605	128	7	satisfying	satisfy	VERB
eistud-14605	128	8	their	their	PRON
eistud-14605	128	9	customers	customer	NOUN
eistud-14605	128	10	and	and	CCONJ
eistud-14605	128	11	increase	increase	VERB
eistud-14605	128	12	the	the	DET
eistud-14605	128	13	level	level	NOUN
eistud-14605	128	14	of	of	ADP
eistud-14605	128	15	trust	trust	NOUN
eistud-14605	128	16	to	to	ADP
eistud-14605	128	17	them	they	PRON
eistud-14605	128	18	and	and	CCONJ
eistud-14605	128	19	their	their	PRON
eistud-14605	128	20	products	product	NOUN
eistud-14605	128	21	.	.	PUNCT
eistud-14605	129	1	_	_	DET
eistud-14605	129	2	relationship	relationship	NOUN
eistud-14605	129	3	marketing	marketing	NOUN
eistud-14605	129	4	is	be	AUX
eistud-14605	129	5	closely	closely	ADV
eistud-14605	129	6	connected	connect	VERB
eistud-14605	129	7	with	with	ADP
eistud-14605	129	8	loyalty	loyalty	NOUN
eistud-14605	129	9	,	,	PUNCT
eistud-14605	129	10	trust	trust	NOUN
eistud-14605	129	11	and	and	CCONJ
eistud-14605	129	12	satisfaction	satisfaction	NOUN
eistud-14605	129	13	.	.	PUNCT
eistud-14605	130	1	these	these	DET
eistud-14605	130	2	ele­	ele­	PROPN
eistud-14605	130	3	ments	ment	NOUN
eistud-14605	130	4	relate	relate	VERB
eistud-14605	130	5	with	with	ADP
eistud-14605	130	6	each	each	DET
eistud-14605	130	7	other	other	ADJ
eistud-14605	130	8	.	.	PUNCT
eistud-14605	131	1	if	if	SCONJ
eistud-14605	131	2	the	the	DET
eistud-14605	131	3	company	company	NOUN
eistud-14605	131	4	thinks	think	VERB
eistud-14605	131	5	about	about	ADP
eistud-14605	131	6	having	have	VERB
eistud-14605	131	7	strong	strong	ADJ
eistud-14605	131	8	position	position	NOUN
eistud-14605	131	9	in	in	ADP
eistud-14605	131	10	the	the	DET
eistud-14605	131	11	market	market	NOUN
eistud-14605	131	12	133	133	NUM
eistud-14605	131	13	european	european	ADJ
eistud-14605	131	14	integrat	integrat	NOUN
eistud-14605	131	15	ion	ion	NOUN
eistud-14605	131	16	studies	study	NOUN
eistud-14605	131	17	2016/10	2016/10	NUM
eistud-14605	131	18	and	and	CCONJ
eistud-14605	131	19	having	have	VERB
eistud-14605	131	20	close	close	ADJ
eistud-14605	131	21	relationship	relationship	NOUN
eistud-14605	131	22	with	with	ADP
eistud-14605	131	23	customers	customer	NOUN
eistud-14605	131	24	,	,	PUNCT
eistud-14605	131	25	company	company	NOUN
eistud-14605	131	26	should	should	AUX
eistud-14605	131	27	improve	improve	VERB
eistud-14605	131	28	all	all	DET
eistud-14605	131	29	that	that	DET
eistud-14605	131	30	components	component	NOUN
eistud-14605	131	31	by	by	ADP
eistud-14605	131	32	using	use	VERB
eistud-14605	131	33	and	and	CCONJ
eistud-14605	131	34	analysing	analyse	VERB
eistud-14605	131	35	customers	customer	NOUN
eistud-14605	131	36	actions	action	NOUN
eistud-14605	131	37	and	and	CCONJ
eistud-14605	131	38	behaviour	behaviour	NOUN
eistud-14605	131	39	.	.	PUNCT
eistud-14605	132	1	_	_	DET
eistud-14605	132	2	consumer	consumer	NOUN
eistud-14605	132	3	satisfaction	satisfaction	NOUN
eistud-14605	132	4	of	of	ADP
eistud-14605	132	5	the	the	DET
eistud-14605	132	6	internet	internet	NOUN
eistud-14605	132	7	trade	trade	NOUN
eistud-14605	132	8	market	market	NOUN
eistud-14605	132	9	affects	affect	VERB
eistud-14605	132	10	the	the	DET
eistud-14605	132	11	quality	quality	NOUN
eistud-14605	132	12	,	,	PUNCT
eistud-14605	132	13	which	which	PRON
eistud-14605	132	14	can	can	AUX
eistud-14605	132	15	be	be	AUX
eistud-14605	132	16	divided	divide	VERB
eistud-14605	132	17	into	into	ADP
eistud-14605	132	18	four	four	NUM
eistud-14605	132	19	dimensions	dimension	NOUN
eistud-14605	132	20	,	,	PUNCT
eistud-14605	132	21	such	such	ADJ
eistud-14605	132	22	as	as	ADP
eistud-14605	132	23	quality	quality	NOUN
eistud-14605	132	24	of	of	ADP
eistud-14605	132	25	information	information	NOUN
eistud-14605	132	26	,	,	PUNCT
eistud-14605	132	27	service	service	NOUN
eistud-14605	132	28	quality	quality	NOUN
eistud-14605	132	29	,	,	PUNCT
eistud-14605	132	30	product	product	NOUN
eistud-14605	132	31	quality	quality	NOUN
eistud-14605	132	32	,	,	PUNCT
eistud-14605	132	33	delivery	delivery	NOUN
eistud-14605	132	34	quality	quality	NOUN
eistud-14605	132	35	.	.	PUNCT
eistud-14605	133	1	satisfaction	satisfaction	NOUN
eistud-14605	133	2	causes	cause	VERB
eistud-14605	133	3	customer	customer	NOUN
eistud-14605	133	4	loyalty	loyalty	NOUN
eistud-14605	133	5	and	and	CCONJ
eistud-14605	133	6	transform	transform	VERB
eistud-14605	133	7	to	to	ADP
eistud-14605	133	8	the	the	DET
eistud-14605	133	9	long	long	ADJ
eistud-14605	133	10	–	–	PUNCT
eistud-14605	133	11	term	term	NOUN
eistud-14605	133	12	relationship	relationship	NOUN
eistud-14605	133	13	,	,	PUNCT
eistud-14605	133	14	so	so	SCONJ
eistud-14605	133	15	the	the	DET
eistud-14605	133	16	traders	trader	NOUN
eistud-14605	133	17	in	in	ADP
eistud-14605	133	18	both	both	DET
eistud-14605	133	19	markets	market	NOUN
eistud-14605	133	20	should	should	AUX
eistud-14605	133	21	focus	focus	VERB
eistud-14605	133	22	on	on	ADP
eistud-14605	133	23	the	the	DET
eistud-14605	133	24	quality	quality	NOUN
eistud-14605	133	25	in	in	ADP
eistud-14605	133	26	all	all	DET
eistud-14605	133	27	dimensions	dimension	NOUN
eistud-14605	133	28	,	,	PUNCT
eistud-14605	133	29	for	for	ADP
eistud-14605	133	30	that	that	DET
eistud-14605	133	31	purpose	purpose	NOUN
eistud-14605	133	32	different	different	ADJ
eistud-14605	133	33	customer	customer	NOUN
eistud-14605	133	34	research	research	NOUN
eistud-14605	133	35	can	can	AUX
eistud-14605	133	36	be	be	AUX
eistud-14605	133	37	made	make	VERB
eistud-14605	133	38	to	to	PART
eistud-14605	133	39	evaluate	evaluate	VERB
eistud-14605	133	40	not	not	PART
eistud-14605	133	41	only	only	ADV
eistud-14605	133	42	the	the	DET
eistud-14605	133	43	satisfaction	satisfaction	NOUN
eistud-14605	133	44	and	and	CCONJ
eistud-14605	133	45	loyalty	loyalty	NOUN
eistud-14605	133	46	,	,	PUNCT
eistud-14605	133	47	but	but	CCONJ
eistud-14605	133	48	also	also	ADV
eistud-14605	133	49	to	to	PART
eistud-14605	133	50	find	find	VERB
eistud-14605	133	51	reason	reason	NOUN
eistud-14605	133	52	of	of	ADP
eistud-14605	133	53	results	result	NOUN
eistud-14605	133	54	.	.	PUNCT
eistud-14605	134	1	_	_	PUNCT
eistud-14605	134	2	by	by	ADP
eistud-14605	134	3	using	use	VERB
eistud-14605	134	4	relationship	relationship	NOUN
eistud-14605	134	5	marketing	marketing	NOUN
eistud-14605	134	6	companies	company	NOUN
eistud-14605	134	7	in	in	ADP
eistud-14605	134	8	the	the	DET
eistud-14605	134	9	eu	eu	PROPN
eistud-14605	134	10	especially	especially	ADV
eistud-14605	134	11	in	in	ADP
eistud-14605	134	12	the	the	DET
eistud-14605	134	13	baltic	baltic	ADJ
eistud-14605	134	14	states	states	PROPN
eistud-14605	134	15	and	and	CCONJ
eistud-14605	134	16	latvia	latvia	PROPN
eistud-14605	134	17	will	will	AUX
eistud-14605	134	18	improve	improve	VERB
eistud-14605	134	19	the	the	DET
eistud-14605	134	20	long	long	ADJ
eistud-14605	134	21	–	–	PUNCT
eistud-14605	134	22	term	term	NOUN
eistud-14605	134	23	relationship	relationship	NOUN
eistud-14605	134	24	with	with	ADP
eistud-14605	134	25	customers	customer	NOUN
eistud-14605	134	26	in	in	ADP
eistud-14605	134	27	order	order	NOUN
eistud-14605	134	28	to	to	PART
eistud-14605	134	29	create	create	VERB
eistud-14605	134	30	and	and	CCONJ
eistud-14605	134	31	increase	increase	VERB
eistud-14605	134	32	loyalty	loyalty	NOUN
eistud-14605	134	33	level	level	NOUN
eistud-14605	134	34	and	and	CCONJ
eistud-14605	134	35	improve	improve	VERB
eistud-14605	134	36	situations	situation	NOUN
eistud-14605	134	37	in	in	ADP
eistud-14605	134	38	local	local	ADJ
eistud-14605	134	39	online	online	ADJ
eistud-14605	134	40	stores	store	NOUN
eistud-14605	134	41	.	.	PUNCT
eistud-14605	135	1	_	_	PRON
eistud-14605	135	2	h1	h1	ADJ
eistud-14605	135	3	–	–	PUNCT
eistud-14605	135	4	accepted	accept	VERB
eistud-14605	135	5	.	.	PUNCT
eistud-14605	136	1	to	to	PART
eistud-14605	136	2	have	have	AUX
eistud-14605	136	3	a	a	DET
eistud-14605	136	4	long	long	ADJ
eistud-14605	136	5	–	–	PUNCT
eistud-14605	136	6	term	term	NOUN
eistud-14605	136	7	relationship	relationship	NOUN
eistud-14605	136	8	with	with	ADP
eistud-14605	136	9	a	a	DET
eistud-14605	136	10	customer	customer	NOUN
eistud-14605	136	11	online	online	ADJ
eistud-14605	136	12	companies	company	NOUN
eistud-14605	136	13	should	should	AUX
eistud-14605	136	14	not	not	PART
eistud-14605	136	15	only	only	ADV
eistud-14605	136	16	have	have	VERB
eistud-14605	136	17	crm	crm	NOUN
eistud-14605	136	18	systems	system	NOUN
eistud-14605	136	19	,	,	PUNCT
eistud-14605	136	20	but	but	CCONJ
eistud-14605	136	21	also	also	ADV
eistud-14605	136	22	work	work	VERB
eistud-14605	136	23	with	with	ADP
eistud-14605	136	24	it	it	PRON
eistud-14605	136	25	appropriately	appropriately	ADV
eistud-14605	136	26	in	in	ADP
eistud-14605	136	27	order	order	NOUN
eistud-14605	136	28	to	to	PART
eistud-14605	136	29	satisfy	satisfy	VERB
eistud-14605	136	30	their	their	PRON
eistud-14605	136	31	cus­	cus­	NOUN
eistud-14605	136	32	tomer	tomer	NOUN
eistud-14605	136	33	needs	need	NOUN
eistud-14605	136	34	in	in	ADP
eistud-14605	136	35	the	the	DET
eistud-14605	136	36	best	good	ADJ
eistud-14605	136	37	way	way	NOUN
eistud-14605	136	38	to	to	PART
eistud-14605	136	39	increase	increase	VERB
eistud-14605	136	40	loyalty	loyalty	NOUN
eistud-14605	136	41	level	level	NOUN
eistud-14605	136	42	in	in	ADP
eistud-14605	136	43	the	the	DET
eistud-14605	136	44	future	future	NOUN
eistud-14605	136	45	and	and	CCONJ
eistud-14605	136	46	improve	improve	VERB
eistud-14605	136	47	relationship	relationship	NOUN
eistud-14605	136	48	marketing	marketing	NOUN
eistud-14605	136	49	.	.	PUNCT
eistud-14605	137	1	_	_	PUNCT
eistud-14605	137	2	h2	h2	NOUN
eistud-14605	137	3	–	–	PUNCT
eistud-14605	137	4	accepted	accept	VERB
eistud-14605	137	5	.	.	PUNCT
eistud-14605	138	1	online	online	ADJ
eistud-14605	138	2	vendors	vendor	NOUN
eistud-14605	138	3	react	react	VERB
eistud-14605	138	4	very	very	ADV
eistud-14605	138	5	slow	slow	ADV
eistud-14605	138	6	or	or	CCONJ
eistud-14605	138	7	sometimes	sometimes	ADV
eistud-14605	138	8	do	do	AUX
eistud-14605	138	9	not	not	PART
eistud-14605	138	10	have	have	VERB
eistud-14605	138	11	a	a	DET
eistud-14605	138	12	reaction	reaction	NOUN
eistud-14605	138	13	at	at	ADV
eistud-14605	138	14	all	all	ADV
eistud-14605	138	15	at	at	ADP
eistud-14605	138	16	dif­	dif­	NOUN
eistud-14605	138	17	ferent	ferent	NOUN
eistud-14605	138	18	(	(	PUNCT
eistud-14605	138	19	positive	positive	ADJ
eistud-14605	138	20	,	,	PUNCT
eistud-14605	138	21	negative	negative	ADJ
eistud-14605	138	22	)	)	PUNCT
eistud-14605	138	23	feedbacks	feedback	NOUN
eistud-14605	138	24	from	from	ADP
eistud-14605	138	25	customer	customer	NOUN
eistud-14605	138	26	.	.	PUNCT
eistud-14605	139	1	reaction	reaction	NOUN
eistud-14605	139	2	time	time	NOUN
eistud-14605	139	3	is	be	AUX
eistud-14605	139	4	one	one	NUM
eistud-14605	139	5	of	of	ADP
eistud-14605	139	6	the	the	DET
eistud-14605	139	7	components	component	NOUN
eistud-14605	139	8	of	of	ADP
eistud-14605	139	9	loyalty	loyalty	NOUN
eistud-14605	139	10	model	model	NOUN
eistud-14605	139	11	and	and	CCONJ
eistud-14605	139	12	it	it	PRON
eistud-14605	139	13	is	be	AUX
eistud-14605	139	14	important	important	ADJ
eistud-14605	139	15	to	to	PART
eistud-14605	139	16	provide	provide	VERB
eistud-14605	139	17	the	the	DET
eistud-14605	139	18	best	good	ADJ
eistud-14605	139	19	solution	solution	NOUN
eistud-14605	139	20	in	in	ADP
eistud-14605	139	21	the	the	DET
eistud-14605	139	22	quickest	quick	ADJ
eistud-14605	139	23	time	time	NOUN
eistud-14605	139	24	for	for	ADP
eistud-14605	139	25	consumer	consumer	NOUN
eistud-14605	139	26	.	.	PUNCT
eistud-14605	140	1	referencesandrews	referencesandrews	PROPN
eistud-14605	140	2	l.	l.	PROPN
eistud-14605	140	3	,	,	PUNCT
eistud-14605	140	4	bianchi	bianchi	PROPN
eistud-14605	140	5	c.	c.	PROPN
eistud-14605	140	6	(	(	PUNCT
eistud-14605	140	7	2013	2013	NUM
eistud-14605	140	8	)	)	PUNCT
eistud-14605	140	9	.	.	PUNCT
eistud-14605	141	1	consumer	consumer	NOUN
eistud-14605	141	2	internet	internet	NOUN
eistud-14605	141	3	purchasing	purchasing	NOUN
eistud-14605	141	4	behavior	behavior	NOUN
eistud-14605	141	5	in	in	ADP
eistud-14605	141	6	chile	chile	PROPN
eistud-14605	141	7	.	.	PUNCT
eistud-14605	142	1	in	in	ADP
eistud-14605	142	2	journal	journal	PROPN
eistud-14605	142	3	of	of	ADP
eistud-14605	142	4	busi­	busi­	PROPN
eistud-14605	142	5	ness	ness	PROPN
eistud-14605	142	6	research	research	NOUN
eistud-14605	142	7	66	66	NUM
eistud-14605	142	8	,	,	PUNCT
eistud-14605	142	9	1791–1799	1791–1799	NUM
eistud-14605	142	10	http://dx.doi.org/10.1016/j.jbusres.2013.01.012	http://dx.doi.org/10.1016/j.jbusres.2013.01.012	NOUN
eistud-14605	142	11	audrain	audrain	NOUN
eistud-14605	142	12	–	–	PUNCT
eistud-14605	142	13	pontevia	pontevia	PROPN
eistud-14605	142	14	a.f	a.f	PROPN
eistud-14605	142	15	.	.	PROPN
eistud-14605	142	16	,	,	PUNCT
eistud-14605	142	17	n’goala	n’goala	PROPN
eistud-14605	142	18	g.	g.	NOUN
eistud-14605	142	19	,	,	PUNCT
eistud-14605	142	20	poncin	poncin	NOUN
eistud-14605	142	21	i.	i.	PROPN
eistud-14605	142	22	(	(	PUNCT
eistud-14605	142	23	2013	2013	NUM
eistud-14605	142	24	)	)	PUNCT
eistud-14605	142	25	.	.	PUNCT
eistud-14605	143	1	a	a	DET
eistud-14605	143	2	good	good	ADJ
eistud-14605	143	3	deal	deal	NOUN
eistud-14605	143	4	online	online	ADV
eistud-14605	143	5	:	:	PUNCT
eistud-14605	143	6	the	the	DET
eistud-14605	143	7	impacts	impact	NOUN
eistud-14605	143	8	of	of	ADP
eistud-14605	143	9	acquisition	acquisition	NOUN
eistud-14605	143	10	and	and	CCONJ
eistud-14605	143	11	transaction	transaction	NOUN
eistud-14605	143	12	value	value	NOUN
eistud-14605	143	13	on	on	ADP
eistud-14605	143	14	e	e	NOUN
eistud-14605	143	15	–	–	PUNCT
eistud-14605	143	16	satisfaction	satisfaction	NOUN
eistud-14605	143	17	and	and	CCONJ
eistud-14605	143	18	e	e	NOUN
eistud-14605	143	19	–	–	PUNCT
eistud-14605	143	20	loyalty	loyalty	NOUN
eistud-14605	143	21	.	.	PUNCT
eistud-14605	144	1	in	in	ADP
eistud-14605	144	2	journal	journal	NOUN
eistud-14605	144	3	of	of	ADP
eistud-14605	144	4	retailing	retailing	NOUN
eistud-14605	144	5	and	and	CCONJ
eistud-14605	144	6	consumer	consumer	NOUN
eistud-14605	144	7	services	service	NOUN
eistud-14605	144	8	20	20	NUM
eistud-14605	144	9	,	,	PUNCT
eistud-14605	144	10	445	445	NUM
eistud-14605	144	11	–	–	PUNCT
eistud-14605	144	12	452	452	NUM
eistud-14605	144	13	.	.	X
eistud-14605	144	14	http://dx.doi.org/10.1016/j.jretconser.2013.04.002	http://dx.doi.org/10.1016/j.jretconser.2013.04.002	PROPN
eistud-14605	144	15	bilgihana	bilgihana	PROPN
eistud-14605	144	16	a.	a.	PROPN
eistud-14605	144	17	,	,	PUNCT
eistud-14605	144	18	bujisic	bujisic	ADJ
eistud-14605	144	19	m.	m.	NOUN
eistud-14605	144	20	(	(	PUNCT
eistud-14605	144	21	2015	2015	NUM
eistud-14605	144	22	)	)	PUNCT
eistud-14605	144	23	.	.	PUNCT
eistud-14605	145	1	the	the	DET
eistud-14605	145	2	effect	effect	NOUN
eistud-14605	145	3	of	of	ADP
eistud-14605	145	4	website	website	NOUN
eistud-14605	145	5	features	feature	VERB
eistud-14605	145	6	in	in	ADP
eistud-14605	145	7	online	online	ADJ
eistud-14605	145	8	relationship	relationship	NOUN
eistud-14605	145	9	marketing	marketing	NOUN
eistud-14605	145	10	:	:	PUNCT
eistud-14605	145	11	a	a	DET
eistud-14605	145	12	case	case	NOUN
eistud-14605	145	13	of	of	ADP
eistud-14605	145	14	online	online	ADJ
eistud-14605	145	15	hotel	hotel	NOUN
eistud-14605	145	16	booking	booking	NOUN
eistud-14605	145	17	.	.	PUNCT
eistud-14605	146	1	in	in	ADP
eistud-14605	146	2	electronic	electronic	ADJ
eistud-14605	146	3	commerce	commerce	NOUN
eistud-14605	146	4	research	research	NOUN
eistud-14605	146	5	and	and	CCONJ
eistud-14605	146	6	applications	application	NOUN
eistud-14605	146	7	volume	volume	NOUN
eistud-14605	146	8	14	14	NUM
eistud-14605	146	9	,	,	PUNCT
eistud-14605	146	10	issue	issue	NOUN
eistud-14605	146	11	4	4	NUM
eistud-14605	146	12	,	,	PUNCT
eistud-14605	146	13	july	july	PROPN
eistud-14605	146	14	–	–	PUNCT
eistud-14605	146	15	august	august	PROPN
eistud-14605	146	16	2015	2015	NUM
eistud-14605	146	17	,	,	PUNCT
eistud-14605	146	18	pages	page	NOUN
eistud-14605	146	19	222–232	222–232	NUM
eistud-14605	146	20	.	.	PUNCT
eistud-14605	146	21	http://dx.doi	http://dx.doi	NOUN
eistud-14605	146	22	.	.	PUNCT
eistud-14605	147	1	org/10.1016	org/10.1016	PROPN
eistud-14605	147	2	/	/	SYM
eistud-14605	147	3	j.elerap.2014.09.001	j.elerap.2014.09.001	PROPN
eistud-14605	147	4	bressan	bressan	PROPN
eistud-14605	147	5	f	f	PROPN
eistud-14605	147	6	,	,	PUNCT
eistud-14605	147	7	signori	signori	PROPN
eistud-14605	147	8	p.	p.	NOUN
eistud-14605	147	9	(	(	PUNCT
eistud-14605	147	10	2014	2014	NUM
eistud-14605	147	11	)	)	PUNCT
eistud-14605	147	12	.	.	PUNCT
eistud-14605	148	1	get	get	VERB
eistud-14605	148	2	off	off	ADP
eistud-14605	148	3	to	to	ADP
eistud-14605	148	4	a	a	DET
eistud-14605	148	5	good	good	ADJ
eistud-14605	148	6	start	start	NOUN
eistud-14605	148	7	.	.	PUNCT
eistud-14605	149	1	international	international	ADJ
eistud-14605	149	2	relationship	relationship	NOUN
eistud-14605	149	3	marketing	marketing	NOUN
eistud-14605	149	4	in	in	ADP
eistud-14605	149	5	emerging	emerge	VERB
eistud-14605	149	6	markets	market	NOUN
eistud-14605	149	7	.	.	PUNCT
eistud-14605	150	1	in	in	ADP
eistud-14605	150	2	procedia	procedia	NOUN
eistud-14605	150	3	–	–	PUNCT
eistud-14605	150	4	social	social	ADJ
eistud-14605	150	5	and	and	CCONJ
eistud-14605	150	6	behavioral	behavioral	ADJ
eistud-14605	150	7	scienc­	scienc­	NUM
eistud-14605	150	8	es	es	NOUN
eistud-14605	150	9	,	,	PUNCT
eistud-14605	150	10	volume	volume	NOUN
eistud-14605	150	11	150	150	NUM
eistud-14605	150	12	,	,	PUNCT
eistud-14605	150	13	15	15	NUM
eistud-14605	150	14	september	september	PROPN
eistud-14605	150	15	2014	2014	NUM
eistud-14605	150	16	,	,	PUNCT
eistud-14605	150	17	pages	page	NOUN
eistud-14605	150	18	1230	1230	NUM
eistud-14605	150	19	–	–	PUNCT
eistud-14605	150	20	1239	1239	NUM
eistud-14605	150	21	.	.	PUNCT
eistud-14605	151	1	http://dx.doi.org/10.1016/j.sbspro.2014.09.139	http://dx.doi.org/10.1016/j.sbspro.2014.09.139	PROPN
eistud-14605	151	2	chang	chang	PROPN
eistud-14605	151	3	h.	h.	PROPN
eistud-14605	151	4	h.	h.	PROPN
eistud-14605	151	5	,	,	PUNCT
eistud-14605	151	6	chen	chen	PROPN
eistud-14605	151	7	s.	s.	PROPN
eistud-14605	151	8	w.	w.	PROPN
eistud-14605	151	9	(	(	PUNCT
eistud-14605	151	10	2008	2008	NUM
eistud-14605	151	11	)	)	PUNCT
eistud-14605	151	12	.	.	PUNCT
eistud-14605	152	1	the	the	DET
eistud-14605	152	2	impact	impact	NOUN
eistud-14605	152	3	of	of	ADP
eistud-14605	152	4	cus­	cus­	PROPN
eistud-14605	152	5	tomer	tomer	PROPN
eistud-14605	152	6	interface	interface	NOUN
eistud-14605	152	7	quality	quality	NOUN
eistud-14605	152	8	,	,	PUNCT
eistud-14605	152	9	satisfaction	satisfaction	NOUN
eistud-14605	152	10	and	and	CCONJ
eistud-14605	152	11	switching	switch	VERB
eistud-14605	152	12	costs	cost	NOUN
eistud-14605	152	13	on	on	ADP
eistud-14605	152	14	e	e	NOUN
eistud-14605	152	15	–	–	PUNCT
eistud-14605	152	16	loyalty	loyalty	NOUN
eistud-14605	152	17	:	:	PUNCT
eistud-14605	152	18	internet	internet	NOUN
eistud-14605	152	19	experience	experience	NOUN
eistud-14605	152	20	as	as	ADP
eistud-14605	152	21	a	a	DET
eistud-14605	152	22	mod­	mod­	NOUN
eistud-14605	152	23	erator	erator	NOUN
eistud-14605	152	24	.	.	PUNCT
eistud-14605	153	1	computers	computer	NOUN
eistud-14605	153	2	in	in	ADP
eistud-14605	153	3	human	human	ADJ
eistud-14605	153	4	behavior	behavior	NOUN
eistud-14605	153	5	24	24	NUM
eistud-14605	153	6	,	,	PUNCT
eistud-14605	153	7	2927	2927	NUM
eistud-14605	153	8	–	–	PUNCT
eistud-14605	153	9	2944	2944	NUM
eistud-14605	153	10	.	.	PUNCT
eistud-14605	154	1	http://dx.doi.org/10.1016/j.chb.2008.04.014	http://dx.doi.org/10.1016/j.chb.2008.04.014	PROPN
eistud-14605	154	2	christodoulides	christodoulide	NOUN
eistud-14605	154	3	g.	g.	PROPN
eistud-14605	154	4	,	,	PUNCT
eistud-14605	154	5	michaelidou	michaelidou	ADJ
eistud-14605	154	6	n.	n.	NOUN
eistud-14605	154	7	(	(	PUNCT
eistud-14605	154	8	2011	2011	NUM
eistud-14605	154	9	)	)	PUNCT
eistud-14605	154	10	.	.	PUNCT
eistud-14605	155	1	shop­	shop­	PROPN
eistud-14605	155	2	ping	ping	NOUN
eistud-14605	155	3	motives	motive	NOUN
eistud-14605	155	4	as	as	ADP
eistud-14605	155	5	antecedents	antecedent	NOUN
eistud-14605	155	6	of	of	ADP
eistud-14605	155	7	e	e	NOUN
eistud-14605	155	8	–	–	PUNCT
eistud-14605	155	9	satisfaction	satisfaction	NOUN
eistud-14605	155	10	and	and	CCONJ
eistud-14605	155	11	e	e	NOUN
eistud-14605	155	12	–	–	PUNCT
eistud-14605	155	13	loyalty	loyalty	NOUN
eistud-14605	155	14	.	.	PUNCT
eistud-14605	156	1	in	in	ADP
eistud-14605	156	2	journal	journal	NOUN
eistud-14605	156	3	of	of	ADP
eistud-14605	156	4	marketing	marketing	NOUN
eistud-14605	156	5	management	management	NOUN
eistud-14605	156	6	vol	vol	NOUN
eistud-14605	156	7	.	.	PROPN
eistud-14605	156	8	27	27	NUM
eistud-14605	156	9	,	,	PUNCT
eistud-14605	156	10	nos	nos	X
eistud-14605	156	11	.	.	PUNCT
eistud-14605	156	12	1–2	1–2	NUM
eistud-14605	156	13	,	,	PUNCT
eistud-14605	156	14	181–197	181–197	NUM
eistud-14605	156	15	digital	digital	ADJ
eistud-14605	156	16	single	single	ADJ
eistud-14605	156	17	market	market	NOUN
eistud-14605	156	18	.	.	PUNCT
eistud-14605	157	1	(	(	PUNCT
eistud-14605	157	2	2016	2016	NUM
eistud-14605	157	3	)	)	PUNCT
eistud-14605	157	4	.	.	PUNCT
eistud-14605	158	1	retrieved	retrieve	VERB
eistud-14605	158	2	:	:	PUNCT
eistud-14605	158	3	https://	https://	PROPN
eistud-14605	158	4	ec.europa.eu/digital–single–market/create–graphs	ec.europa.eu/digital–single–market/create–graphs	PRON
eistud-14605	158	5	access	access	NOUN
eistud-14605	158	6	:	:	PUNCT
eistud-14605	158	7	15.02.2016	15.02.2016	NUM
eistud-14605	158	8	.	.	PUNCT
eistud-14605	159	1	dumitrescua	dumitrescua	PROPN
eistud-14605	159	2	l.	l.	PROPN
eistud-14605	159	3	,	,	PUNCT
eistud-14605	159	4	ţichindeleanb	ţichindeleanb	PROPN
eistud-14605	159	5	m.	m.	NOUN
eistud-14605	159	6	,	,	PUNCT
eistud-14605	159	7	vinerean	vinerean	PROPN
eistud-14605	159	8	s.	s.	PROPN
eistud-14605	159	9	(	(	PUNCT
eistud-14605	159	10	2013	2013	NUM
eistud-14605	159	11	)	)	PUNCT
eistud-14605	159	12	.	.	PUNCT
eistud-14605	160	1	using	use	VERB
eistud-14605	160	2	factor	factor	NOUN
eistud-14605	160	3	analysis	analysis	NOUN
eistud-14605	160	4	in	in	ADP
eistud-14605	160	5	relationship	relationship	NOUN
eistud-14605	160	6	mar­	mar­	NOUN
eistud-14605	160	7	keting	keting	NOUN
eistud-14605	160	8	.	.	PUNCT
eistud-14605	161	1	in	in	ADP
eistud-14605	161	2	procedia	procedia	ADJ
eistud-14605	161	3	economics	economic	NOUN
eistud-14605	161	4	and	and	CCONJ
eistud-14605	161	5	finance	finance	NOUN
eistud-14605	161	6	,	,	PUNCT
eistud-14605	161	7	vol­	vol­	NOUN
eistud-14605	161	8	ume	ume	NOUN
eistud-14605	161	9	6	6	NUM
eistud-14605	161	10	,	,	PUNCT
eistud-14605	161	11	2013	2013	NUM
eistud-14605	161	12	,	,	PUNCT
eistud-14605	161	13	pages	page	VERB
eistud-14605	161	14	466–475	466–475	NUM
eistud-14605	161	15	http://dx.doi.org/10.1016/s2212–5671(13)00164–0	http://dx.doi.org/10.1016/s2212–5671(13)00164–0	PROPN
eistud-14605	161	16	haka	haka	PROPN
eistud-14605	161	17	z.	z.	PROPN
eistud-14605	161	18	(	(	PUNCT
eistud-14605	161	19	2015	2015	NUM
eistud-14605	161	20	)	)	PUNCT
eistud-14605	161	21	.	.	PUNCT
eistud-14605	162	1	strauji	strauji	PROPN
eistud-14605	162	2	aug	aug	PROPN
eistud-14605	162	3	interneta	interneta	PROPN
eistud-14605	162	4	tirdznieciba	tirdznieciba	PROPN
eistud-14605	162	5	;	;	PUNCT
eistud-14605	162	6	vairak	vairak	NOUN
eistud-14605	162	7	ieperkas	ieperkas	ADJ
eistud-14605	162	8	arvalstu	arvalstu	PROPN
eistud-14605	162	9	interneta	interneta	ADJ
eistud-14605	162	10	veikalos	veikalo	NOUN
eistud-14605	162	11	(	(	PUNCT
eistud-14605	162	12	haka	haka	PROPN
eistud-14605	162	13	z.	z.	PROPN
eistud-14605	162	14	,	,	PUNCT
eistud-14605	162	15	the	the	DET
eistud-14605	162	16	increase	increase	NOUN
eistud-14605	162	17	of	of	ADP
eistud-14605	162	18	internet	internet	NOUN
eistud-14605	162	19	trading	trading	NOUN
eistud-14605	162	20	;	;	PUNCT
eistud-14605	162	21	buying	buy	VERB
eistud-14605	162	22	more	more	ADJ
eistud-14605	162	23	in	in	ADP
eistud-14605	162	24	foreign	foreign	ADJ
eistud-14605	162	25	online	online	ADJ
eistud-14605	162	26	stores	store	NOUN
eistud-14605	162	27	)	)	PUNCT
eistud-14605	162	28	retrieved	retrieve	VERB
eistud-14605	162	29	:	:	PUNCT
eistud-14605	162	30	http://www.db.lv/tirdznieciba/	http://www.db.lv/tirdznieciba/	PROPN
eistud-14605	162	31	strauji	strauji	PROPN
eistud-14605	162	32	–	–	PUNCT
eistud-14605	162	33	aug	aug	PROPN
eistud-14605	162	34	–	–	PUNCT
eistud-14605	162	35	interneta	interneta	NOUN
eistud-14605	162	36	–	–	PUNCT
eistud-14605	162	37	tirdznieciba	tirdznieciba	NOUN
eistud-14605	162	38	–	–	PUNCT
eistud-14605	162	39	vairak	vairak	NOUN
eistud-14605	162	40	–	–	PUNCT
eistud-14605	162	41	ieperkas	ieperkas	ADJ
eistud-14605	162	42	–	–	PUNCT
eistud-14605	162	43	arvalstu	arvalstu	NUM
eistud-14605	162	44	–	–	PUNCT
eistud-14605	162	45	veikalos–426351	veikalos–426351	NOUN
eistud-14605	162	46	access	access	NOUN
eistud-14605	162	47	:	:	PUNCT
eistud-14605	162	48	15.02.2016	15.02.2016	NUM
eistud-14605	162	49	.	.	PUNCT
eistud-14605	163	1	haka	haka	PROPN
eistud-14605	163	2	z.	z.	PROPN
eistud-14605	163	3	(	(	PUNCT
eistud-14605	163	4	2015	2015	NUM
eistud-14605	163	5	)	)	PUNCT
eistud-14605	163	6	.	.	PUNCT
eistud-14605	164	1	visvairak	visvairak	PROPN
eistud-14605	164	2	sudzas	sudza	VERB
eistud-14605	164	3	par	par	PROPN
eistud-14605	164	4	tradicionala	tradicionala	PROPN
eistud-14605	164	5	pasta	pasta	NOUN
eistud-14605	164	6	pakalpojumiem	pakalpojumiem	PROPN
eistud-14605	164	7	(	(	PUNCT
eistud-14605	164	8	2015	2015	NUM
eistud-14605	164	9	)	)	PUNCT
eistud-14605	164	10	(	(	PUNCT
eistud-14605	164	11	haka	haka	PROPN
eistud-14605	164	12	z.	z.	PROPN
eistud-14605	164	13	,	,	PUNCT
eistud-14605	164	14	the	the	DET
eistud-14605	164	15	most	most	ADJ
eistud-14605	164	16	complaint	complaint	NOUN
eistud-14605	164	17	about	about	ADP
eistud-14605	164	18	the	the	DET
eistud-14605	164	19	traditional	traditional	ADJ
eistud-14605	164	20	post	post	NOUN
eistud-14605	164	21	services	service	NOUN
eistud-14605	164	22	)	)	PUNCT
eistud-14605	164	23	retrieved	retrieve	VERB
eistud-14605	164	24	:	:	PUNCT
eistud-14605	164	25	http://www.db.lv/tirdznieciba/visvairak	http://www.db.lv/tirdznieciba/visvairak	NOUN
eistud-14605	164	26	–	–	PUNCT
eistud-14605	164	27	sudzas	sudza	VERB
eistud-14605	164	28	–	–	PUNCT
eistud-14605	164	29	par	par	ADJ
eistud-14605	164	30	–	–	PUNCT
eistud-14605	164	31	tradicionala	tradicionala	NOUN
eistud-14605	164	32	–	–	PUNCT
eistud-14605	164	33	pasta	pasta	NOUN
eistud-14605	164	34	–	–	PUNCT
eistud-14605	164	35	pakalpojumi­	pakalpojumi­	PROPN
eistud-14605	164	36	em–430054	em–430054	NOUN
eistud-14605	164	37	access	access	NOUN
eistud-14605	164	38	:	:	PUNCT
eistud-14605	165	1	16.02.2016	16.02.2016	X
eistud-14605	165	2	.	.	PUNCT
eistud-14605	166	1	huang	huang	PROPN
eistud-14605	166	2	min	min	PROPN
eistud-14605	166	3	–	–	PUNCT
eistud-14605	166	4	hsin	hsin	NOUN
eistud-14605	166	5	.	.	PUNCT
eistud-14605	167	1	(	(	PUNCT
eistud-14605	167	2	2015	2015	NUM
eistud-14605	167	3	)	)	PUNCT
eistud-14605	167	4	.	.	PUNCT
eistud-14605	168	1	the	the	DET
eistud-14605	168	2	influence	influence	NOUN
eistud-14605	168	3	of	of	ADP
eistud-14605	168	4	relation­	relation­	NOUN
eistud-14605	168	5	ship	ship	NOUN
eistud-14605	168	6	marketing	marketing	NOUN
eistud-14605	168	7	investments	investment	NOUN
eistud-14605	168	8	on	on	ADP
eistud-14605	168	9	customer	customer	NOUN
eistud-14605	168	10	gratitude	gratitude	NOUN
eistud-14605	168	11	in	in	ADP
eistud-14605	168	12	retailing	retailing	NOUN
eistud-14605	168	13	.	.	PUNCT
eistud-14605	169	1	in	in	ADP
eistud-14605	169	2	journal	journal	PROPN
eistud-14605	169	3	of	of	ADP
eistud-14605	169	4	business	business	NOUN
eistud-14605	169	5	research	research	NOUN
eistud-14605	169	6	.	.	PUNCT
eistud-14605	170	1	vol­	vol­	NOUN
eistud-14605	170	2	ume	ume	PROPN
eistud-14605	170	3	68	68	NUM
eistud-14605	170	4	,	,	PUNCT
eistud-14605	170	5	issue	issue	NOUN
eistud-14605	170	6	6	6	NUM
eistud-14605	170	7	,	,	PUNCT
eistud-14605	170	8	june	june	PROPN
eistud-14605	170	9	2015	2015	NUM
eistud-14605	170	10	,	,	PUNCT
eistud-14605	170	11	pages	page	VERB
eistud-14605	170	12	1318–1323	1318–1323	NUM
eistud-14605	170	13	http://dx.doi.org/10.1016/j.jbusres.2014.12.001	http://dx.doi.org/10.1016/j.jbusres.2014.12.001	PROPN
eistud-14605	170	14	ivanov	ivanov	PROPN
eistud-14605	170	15	a.	a.	PROPN
eistud-14605	170	16	e.	e.	PROPN
eistud-14605	170	17	(	(	PUNCT
eistud-14605	170	18	2012	2012	NUM
eistud-14605	170	19	)	)	PUNCT
eistud-14605	170	20	.	.	PUNCT
eistud-14605	171	1	the	the	DET
eistud-14605	171	2	internet	internet	NOUN
eistud-14605	171	3	’s	’s	PART
eistud-14605	171	4	impact	impact	NOUN
eistud-14605	171	5	on	on	ADP
eistud-14605	171	6	inte­	inte­	ADJ
eistud-14605	171	7	grated	grated	ADJ
eistud-14605	171	8	marketing	marketing	NOUN
eistud-14605	171	9	communication	communication	NOUN
eistud-14605	171	10	.	.	PUNCT
eistud-14605	172	1	procedia	procedia	PROPN
eistud-14605	172	2	eco­	eco­	ADJ
eistud-14605	172	3	nomics	nomic	NOUN
eistud-14605	172	4	and	and	CCONJ
eistud-14605	172	5	finance	finance	NOUN
eistud-14605	172	6	3	3	NUM
eistud-14605	172	7	,	,	PUNCT
eistud-14605	172	8	536	536	NUM
eistud-14605	172	9	–	–	PUNCT
eistud-14605	172	10	542	542	NUM
eistud-14605	172	11	http://dx.doi.org/10.1016/s2212–5671(12)00192–x	http://dx.doi.org/10.1016/s2212–5671(12)00192–x	ADJ
eistud-14605	172	12	european	european	ADJ
eistud-14605	172	13	integrat	integrat	NOUN
eistud-14605	172	14	ion	ion	NOUN
eistud-14605	172	15	studies	study	NOUN
eistud-14605	172	16	2016/10	2016/10	NUM
eistud-14605	172	17	134	134	NUM
eistud-14605	172	18	kotler	kotler	NOUN
eistud-14605	172	19	p.	p.	NOUN
eistud-14605	172	20	(	(	PUNCT
eistud-14605	172	21	2014	2014	NUM
eistud-14605	172	22	)	)	PUNCT
eistud-14605	172	23	.	.	PUNCT
eistud-14605	173	1	kotler	kotler	PROPN
eistud-14605	173	2	on	on	ADP
eistud-14605	173	3	marketing	marketing	NOUN
eistud-14605	173	4	:	:	PUNCT
eistud-14605	173	5	how	how	SCONJ
eistud-14605	173	6	to	to	PART
eistud-14605	173	7	cre­	cre­	PROPN
eistud-14605	173	8	ate	ate	VERB
eistud-14605	173	9	,	,	PUNCT
eistud-14605	173	10	win	win	NOUN
eistud-14605	173	11	,	,	PUNCT
eistud-14605	173	12	and	and	CCONJ
eistud-14605	173	13	dominate	dominate	VERB
eistud-14605	173	14	markets	market	NOUN
eistud-14605	173	15	,	,	PUNCT
eistud-14605	173	16	free	free	ADJ
eistud-14605	173	17	press	press	NOUN
eistud-14605	173	18	kursorslv	kursorslv	NOUN
eistud-14605	173	19	.	.	PUNCT
eistud-14605	174	1	(	(	PUNCT
eistud-14605	174	2	2014	2014	NUM
eistud-14605	174	3	)	)	PUNCT
eistud-14605	174	4	.	.	PUNCT
eistud-14605	175	1	interneta	interneta	PROPN
eistud-14605	175	2	ieperkas	ieperkas	ADJ
eistud-14605	175	3	jau	jau	PROPN
eistud-14605	175	4	71	71	NUM
eistud-14605	175	5	%	%	NOUN
eistud-14605	175	6	lat­	lat­	NOUN
eistud-14605	175	7	vijas	vijas	NOUN
eistud-14605	175	8	interneta	interneta	PROPN
eistud-14605	175	9	lietotaju	lietotaju	VERB
eistud-14605	175	10	technology	technology	PROPN
eistud-14605	175	11	blog	blog	NOUN
eistud-14605	175	12	kursors	kursor	NOUN
eistud-14605	175	13	.	.	PUNCT
eistud-14605	176	1	lv	lv	INTJ
eistud-14605	176	2	,	,	PUNCT
eistud-14605	176	3	(	(	PUNCT
eistud-14605	176	4	kursorslv	kursorslv	PROPN
eistud-14605	176	5	,	,	PUNCT
eistud-14605	176	6	71	71	NUM
eistud-14605	176	7	%	%	NOUN
eistud-14605	176	8	of	of	ADP
eistud-14605	176	9	the	the	DET
eistud-14605	176	10	latvian	latvian	ADJ
eistud-14605	176	11	internet	internet	NOUN
eistud-14605	176	12	us­	us­	NOUN
eistud-14605	176	13	ers	er	NOUN
eistud-14605	176	14	already	already	ADV
eistud-14605	176	15	buy	buy	VERB
eistud-14605	176	16	online	online	ADV
eistud-14605	176	17	)	)	PUNCT
eistud-14605	176	18	retrieved	retrieve	VERB
eistud-14605	176	19	:	:	PUNCT
eistud-14605	176	20	http://kursors	http://kursors	X
eistud-14605	176	21	.	.	PUNCT
eistud-14605	177	1	lv/2014/08/03	lv/2014/08/03	PROPN
eistud-14605	177	2	/	/	SYM
eistud-14605	177	3	interneta	interneta	NOUN
eistud-14605	177	4	–	–	PUNCT
eistud-14605	177	5	ieperkas	ieperkas	ADJ
eistud-14605	177	6	–	–	PUNCT
eistud-14605	177	7	jau–71	jau–71	NOUN
eistud-14605	177	8	–	–	PUNCT
eistud-14605	177	9	latvijas	latvijas	ADJ
eistud-14605	177	10	–	–	PUNCT
eistud-14605	177	11	interneta	interneta	NOUN
eistud-14605	177	12	–	–	PUNCT
eistud-14605	177	13	lietotaju/	lietotaju/	NUM
eistud-14605	177	14	access	access	NOUN
eistud-14605	177	15	:	:	PUNCT
eistud-14605	177	16	16.02.2016	16.02.2016	X
eistud-14605	177	17	.	.	PUNCT
eistud-14605	178	1	labrecque	labrecque	PROPN
eistud-14605	178	2	l.	l.	PROPN
eistud-14605	178	3	i.	i.	PROPN
eistud-14605	178	4	,	,	PUNCT
eistud-14605	178	5	esche	esche	PROPN
eistud-14605	178	6	j.	j.	PROPN
eistud-14605	178	7	,	,	PUNCT
eistud-14605	178	8	mathwick	mathwick	PROPN
eistud-14605	178	9	c.	c.	PROPN
eistud-14605	178	10	,	,	PUNCT
eistud-14605	178	11	novak	novak	PROPN
eistud-14605	178	12	t.	t.	PROPN
eistud-14605	178	13	p.	p.	PROPN
eistud-14605	178	14	,	,	PUNCT
eistud-14605	178	15	ho­	ho­	PROPN
eistud-14605	178	16	facker	facker	PROPN
eistud-14605	178	17	c.	c.	PROPN
eistud-14605	178	18	f.	f.	PROPN
eistud-14605	178	19	(	(	PUNCT
eistud-14605	178	20	2013	2013	NUM
eistud-14605	178	21	)	)	PUNCT
eistud-14605	178	22	.	.	PUNCT
eistud-14605	179	1	consumer	consumer	NOUN
eistud-14605	179	2	power	power	NOUN
eistud-14605	179	3	:	:	PUNCT
eistud-14605	179	4	evolution	evolution	NOUN
eistud-14605	179	5	in	in	ADP
eistud-14605	179	6	the	the	DET
eistud-14605	179	7	digital	digital	ADJ
eistud-14605	179	8	age	age	NOUN
eistud-14605	179	9	.	.	PUNCT
eistud-14605	180	1	journal	journal	PROPN
eistud-14605	180	2	of	of	ADP
eistud-14605	180	3	interactive	interactive	ADJ
eistud-14605	180	4	marketing	marketing	NOUN
eistud-14605	180	5	27	27	NUM
eistud-14605	180	6	,	,	PUNCT
eistud-14605	180	7	257	257	NUM
eistud-14605	180	8	–	–	SYM
eistud-14605	180	9	269	269	NUM
eistud-14605	180	10	.	.	PUNCT
eistud-14605	181	1	http://dx.doi.org/10.1016/j.intmar.2013.09.002	http://dx.doi.org/10.1016/j.intmar.2013.09.002	PROPN
eistud-14605	181	2	latvian	latvian	ADJ
eistud-14605	181	3	internet	internet	NOUN
eistud-14605	181	4	association	association	NOUN
eistud-14605	181	5	.	.	PUNCT
eistud-14605	182	1	(	(	PUNCT
eistud-14605	182	2	2014	2014	NUM
eistud-14605	182	3	)	)	PUNCT
eistud-14605	182	4	.	.	PUNCT
eistud-14605	183	1	statistika	statistika	PROPN
eistud-14605	183	2	e	e	PROPN
eistud-14605	183	3	–	–	PUNCT
eistud-14605	183	4	komercija	komercija	NOUN
eistud-14605	183	5	(	(	PUNCT
eistud-14605	183	6	latvian	latvian	ADJ
eistud-14605	183	7	internet	internet	NOUN
eistud-14605	183	8	association	association	PROPN
eistud-14605	183	9	,	,	PUNCT
eistud-14605	183	10	e	e	PROPN
eistud-14605	183	11	–	–	PUNCT
eistud-14605	183	12	com­	com­	PROPN
eistud-14605	183	13	merce	merce	PROPN
eistud-14605	183	14	statistics	statistics	PROPN
eistud-14605	183	15	)	)	PUNCT
eistud-14605	183	16	retrieved	retrieve	VERB
eistud-14605	183	17	:	:	PUNCT
eistud-14605	183	18	http://www.lia.lv/	http://www.lia.lv/	X
eistud-14605	183	19	ekomercija/	ekomercija/	NUM
eistud-14605	183	20	access	access	NOUN
eistud-14605	183	21	:	:	PUNCT
eistud-14605	183	22	15.02.2016	15.02.2016	NUM
eistud-14605	183	23	.	.	PUNCT
eistud-14605	184	1	martínez	martínez	PROPN
eistud-14605	184	2	–	–	PUNCT
eistud-14605	184	3	lópez	lópez	PROPN
eistud-14605	184	4	f.	f.	PROPN
eistud-14605	184	5	j.	j.	PROPN
eistud-14605	184	6	,	,	PUNCT
eistud-14605	184	7	pla	pla	PROPN
eistud-14605	184	8	–	–	PUNCT
eistud-14605	184	9	garcía	garcía	ADJ
eistud-14605	184	10	c.	c.	NOUN
eistud-14605	184	11	,	,	PUNCT
eistud-14605	184	12	gázquez	gázquez	NOUN
eistud-14605	184	13	–	–	PUNCT
eistud-14605	184	14	abad	abad	PROPN
eistud-14605	184	15	j.	j.	PROPN
eistud-14605	184	16	c.	c.	PROPN
eistud-14605	184	17	,	,	PUNCT
eistud-14605	184	18	rodríguez	rodríguez	PROPN
eistud-14605	184	19	–	–	PUNCT
eistud-14605	184	20	ardura	ardura	NOUN
eistud-14605	184	21	i.	i.	NOUN
eistud-14605	184	22	(	(	PUNCT
eistud-14605	184	23	2014	2014	NUM
eistud-14605	184	24	)	)	PUNCT
eistud-14605	184	25	.	.	PUNCT
eistud-14605	185	1	utilitarian	utilitarian	ADJ
eistud-14605	185	2	motiva­	motiva­	NOUN
eistud-14605	185	3	tions	tion	NOUN
eistud-14605	185	4	in	in	ADP
eistud-14605	185	5	online	online	ADJ
eistud-14605	185	6	consumption	consumption	NOUN
eistud-14605	185	7	:	:	PUNCT
eistud-14605	185	8	dimensional	dimensional	ADJ
eistud-14605	185	9	structure	structure	NOUN
eistud-14605	185	10	and	and	CCONJ
eistud-14605	185	11	scales	scale	NOUN
eistud-14605	185	12	.	.	PUNCT
eistud-14605	186	1	electronic	electronic	ADJ
eistud-14605	186	2	commerce	commerce	NOUN
eistud-14605	186	3	research	research	NOUN
eistud-14605	186	4	and	and	CCONJ
eistud-14605	186	5	ap­	ap­	NOUN
eistud-14605	186	6	plications	plication	NOUN
eistud-14605	186	7	13	13	NUM
eistud-14605	186	8	,	,	PUNCT
eistud-14605	186	9	188–204	188–204	NUM
eistud-14605	186	10	.	.	PUNCT
eistud-14605	187	1	http://dx.doi.org/10.1016/j	http://dx.doi.org/10.1016/j	PROPN
eistud-14605	187	2	.	.	PROPN
eistud-14605	187	3	elerap.2014.02.002	elerap.2014.02.002	NOUN
eistud-14605	187	4	mccole	mccole	PROPN
eistud-14605	187	5	p.	p.	PROPN
eistud-14605	187	6	,	,	PUNCT
eistud-14605	187	7	ramsey	ramsey	PROPN
eistud-14605	187	8	e.	e.	PROPN
eistud-14605	187	9	,	,	PUNCT
eistud-14605	187	10	williams	williams	PROPN
eistud-14605	187	11	j.	j.	PROPN
eistud-14605	187	12	(	(	PUNCT
eistud-14605	187	13	2010	2010	NUM
eistud-14605	187	14	)	)	PUNCT
eistud-14605	187	15	.	.	PUNCT
eistud-14605	188	1	trust	trust	NOUN
eistud-14605	188	2	con­	con­	PROPN
eistud-14605	188	3	siderations	sideration	NOUN
eistud-14605	188	4	on	on	ADP
eistud-14605	188	5	attitudes	attitude	NOUN
eistud-14605	188	6	towards	towards	ADP
eistud-14605	188	7	online	online	ADJ
eistud-14605	188	8	purchasing	purchasing	NOUN
eistud-14605	188	9	:	:	PUNCT
eistud-14605	188	10	the	the	DET
eistud-14605	188	11	moderating	moderate	VERB
eistud-14605	188	12	effect	effect	NOUN
eistud-14605	188	13	of	of	ADP
eistud-14605	188	14	privacy	privacy	NOUN
eistud-14605	188	15	and	and	CCONJ
eistud-14605	188	16	security	security	NOUN
eistud-14605	188	17	con­	con­	NOUN
eistud-14605	188	18	cerns	cern	NOUN
eistud-14605	188	19	.	.	PUNCT
eistud-14605	189	1	journal	journal	PROPN
eistud-14605	189	2	of	of	ADP
eistud-14605	189	3	business	business	NOUN
eistud-14605	189	4	research	research	PROPN
eistud-14605	189	5	63	63	NUM
eistud-14605	189	6	,	,	PUNCT
eistud-14605	189	7	1018–1024	1018–1024	NUM
eistud-14605	189	8	http://dx.doi.org/10.1016/j.jbusres.2009.02.025	http://dx.doi.org/10.1016/j.jbusres.2009.02.025	NOUN
eistud-14605	189	9	miquel	miquel	NOUN
eistud-14605	189	10	–	–	PUNCT
eistud-14605	189	11	romeroa	romeroa	NOUN
eistud-14605	189	12	m.	m.	NOUN
eistud-14605	189	13	j.	j.	PROPN
eistud-14605	189	14	,	,	PUNCT
eistud-14605	189	15	caplliure	caplliure	PROPN
eistud-14605	189	16	–	–	PUNCT
eistud-14605	189	17	ginera	ginera	NOUN
eistud-14605	189	18	e.	e.	PROPN
eistud-14605	189	19	m.	m.	PROPN
eistud-14605	189	20	,	,	PUNCT
eistud-14605	189	21	adame	adame	PROPN
eistud-14605	189	22	–	–	PUNCT
eistud-14605	189	23	sánchez	sánchez	PROPN
eistud-14605	189	24	c.	c.	PROPN
eistud-14605	189	25	(	(	PUNCT
eistud-14605	189	26	2014	2014	NUM
eistud-14605	189	27	)	)	PUNCT
eistud-14605	189	28	.	.	PUNCT
eistud-14605	190	1	relationship	relationship	NOUN
eistud-14605	190	2	marketing	marketing	NOUN
eistud-14605	190	3	management	management	NOUN
eistud-14605	190	4	:	:	PUNCT
eistud-14605	190	5	its	its	PRON
eistud-14605	190	6	importance	importance	NOUN
eistud-14605	190	7	in	in	ADP
eistud-14605	190	8	private	private	ADJ
eistud-14605	190	9	label	label	NOUN
eistud-14605	190	10	exten­	exten­	ADP
eistud-14605	190	11	sion	sion	NOUN
eistud-14605	190	12	.	.	PUNCT
eistud-14605	191	1	in	in	ADP
eistud-14605	191	2	journal	journal	PROPN
eistud-14605	191	3	of	of	ADP
eistud-14605	191	4	business	business	NOUN
eistud-14605	191	5	research	research	NOUN
eistud-14605	191	6	,	,	PUNCT
eistud-14605	191	7	volume	volume	NOUN
eistud-14605	191	8	67	67	NUM
eistud-14605	191	9	,	,	PUNCT
eistud-14605	191	10	issue	issue	NOUN
eistud-14605	191	11	5	5	NUM
eistud-14605	191	12	,	,	PUNCT
eistud-14605	191	13	may	may	AUX
eistud-14605	191	14	2014	2014	NUM
eistud-14605	191	15	,	,	PUNCT
eistud-14605	191	16	pages	page	NOUN
eistud-14605	191	17	667–672	667–672	NUM
eistud-14605	191	18	http://dx.doi.org/10.1016/j.jbusres.2013.11.025	http://dx.doi.org/10.1016/j.jbusres.2013.11.025	PROPN
eistud-14605	191	19	radionova	radionova	PROPN
eistud-14605	191	20	e.	e.	PROPN
eistud-14605	191	21	(	(	PUNCT
eistud-14605	191	22	2015	2015	NUM
eistud-14605	191	23	)	)	PUNCT
eistud-14605	191	24	.	.	PUNCT
eistud-14605	192	1	klientu	klientu	PROPN
eistud-14605	192	2	lojalitates	lojalitates	PROPN
eistud-14605	192	3	izvertesana	izvertesana	PROPN
eistud-14605	192	4	un	un	PROPN
eistud-14605	192	5	analize	analize	PROPN
eistud-14605	192	6	,	,	PUNCT
eistud-14605	192	7	globeedit	globeedit	NOUN
eistud-14605	192	8	(	(	PUNCT
eistud-14605	192	9	radionova	radionova	PROPN
eistud-14605	192	10	e.	e.	PROPN
eistud-14605	192	11	,	,	PUNCT
eistud-14605	192	12	customer	customer	NOUN
eistud-14605	192	13	loy­	loy­	PROPN
eistud-14605	192	14	alty	alty	PROPN
eistud-14605	192	15	evaluation	evaluation	NOUN
eistud-14605	192	16	and	and	CCONJ
eistud-14605	192	17	analysis	analysis	NOUN
eistud-14605	192	18	,	,	PUNCT
eistud-14605	192	19	globeedit	globeedit	NOUN
eistud-14605	192	20	,	,	PUNCT
eistud-14605	192	21	2015	2015	NUM
eistud-14605	192	22	)	)	PUNCT
eistud-14605	192	23	schäfera	schäfera	NOUN
eistud-14605	192	24	k	k	PROPN
eistud-14605	192	25	,	,	PUNCT
eistud-14605	192	26	kummer	kummer	PROPN
eistud-14605	192	27	t	t	PROPN
eistud-14605	192	28	–	–	PUNCT
eistud-14605	192	29	f.	f.	PROPN
eistud-14605	192	30	(	(	PUNCT
eistud-14605	192	31	2013	2013	NUM
eistud-14605	192	32	)	)	PUNCT
eistud-14605	192	33	.	.	PUNCT
eistud-14605	193	1	determining	determine	VERB
eistud-14605	193	2	the	the	DET
eistud-14605	193	3	performance	performance	NOUN
eistud-14605	193	4	of	of	ADP
eistud-14605	193	5	website	website	NOUN
eistud-14605	193	6	–	–	PUNCT
eistud-14605	193	7	based	base	VERB
eistud-14605	193	8	relationship	relationship	NOUN
eistud-14605	193	9	mar­	mar­	NOUN
eistud-14605	193	10	keting	keting	NOUN
eistud-14605	193	11	.	.	PUNCT
eistud-14605	194	1	in	in	ADP
eistud-14605	194	2	expert	expert	NOUN
eistud-14605	194	3	systems	system	NOUN
eistud-14605	194	4	with	with	ADP
eistud-14605	194	5	applications	application	NOUN
eistud-14605	194	6	,	,	PUNCT
eistud-14605	194	7	volume	volume	NOUN
eistud-14605	194	8	40	40	NUM
eistud-14605	194	9	,	,	PUNCT
eistud-14605	194	10	issue	issue	NOUN
eistud-14605	194	11	18	18	NUM
eistud-14605	194	12	,	,	PUNCT
eistud-14605	194	13	15	15	NUM
eistud-14605	194	14	december	december	PROPN
eistud-14605	194	15	2013	2013	NUM
eistud-14605	194	16	,	,	PUNCT
eistud-14605	194	17	pages	page	NOUN
eistud-14605	194	18	7571–7578	7571–7578	NUM
eistud-14605	194	19	http://dx.doi.org/10.1016/j.eswa.2013.07.051	http://dx.doi.org/10.1016/j.eswa.2013.07.051	PROPN
eistud-14605	194	20	sewell	sewell	PROPN
eistud-14605	194	21	c.	c.	PROPN
eistud-14605	194	22	,	,	PUNCT
eistud-14605	194	23	brown	brown	ADJ
eistud-14605	194	24	p.b	p.b	NOUN
eistud-14605	194	25	.	.	PROPN
eistud-14605	194	26	(	(	PUNCT
eistud-14605	194	27	2002	2002	NUM
eistud-14605	194	28	)	)	PUNCT
eistud-14605	194	29	.	.	PUNCT
eistud-14605	195	1	customers	customer	NOUN
eistud-14605	195	2	for	for	ADP
eistud-14605	195	3	life	life	NOUN
eistud-14605	195	4	:	:	PUNCT
eistud-14605	195	5	how	how	SCONJ
eistud-14605	195	6	to	to	PART
eistud-14605	195	7	turn	turn	VERB
eistud-14605	195	8	that	that	DET
eistud-14605	195	9	one	one	NUM
eistud-14605	195	10	–	–	PUNCT
eistud-14605	195	11	time	time	NOUN
eistud-14605	195	12	buyer	buyer	NOUN
eistud-14605	195	13	into	into	ADP
eistud-14605	195	14	a	a	DET
eistud-14605	195	15	lifetime	lifetime	NOUN
eistud-14605	195	16	customer	customer	NOUN
eistud-14605	195	17	,	,	PUNCT
eistud-14605	195	18	crown	crown	NOUN
eistud-14605	195	19	business	business	NOUN
eistud-14605	195	20	;	;	PUNCT
eistud-14605	195	21	revised	revise	VERB
eistud-14605	195	22	edition	edition	PROPN
eistud-14605	195	23	udo	udo	PROPN
eistud-14605	195	24	g.	g.	PROPN
eistud-14605	195	25	j.	j.	PROPN
eistud-14605	195	26	,	,	PUNCT
eistud-14605	195	27	bagchi	bagchi	PROPN
eistud-14605	195	28	k.	k.	PROPN
eistud-14605	195	29	k.	k.	PROPN
eistud-14605	195	30	,	,	PUNCT
eistud-14605	195	31	kirs	kirs	PROPN
eistud-14605	195	32	p.	p.	PROPN
eistud-14605	195	33	j.	j.	PROPN
eistud-14605	195	34	(	(	PUNCT
eistud-14605	195	35	2010	2010	NUM
eistud-14605	195	36	)	)	PUNCT
eistud-14605	195	37	.	.	PUNCT
eistud-14605	196	1	an	an	DET
eistud-14605	196	2	assass­	assass­	NOUN
eistud-14605	196	3	ment	ment	NOUN
eistud-14605	196	4	of	of	ADP
eistud-14605	196	5	customers	customer	NOUN
eistud-14605	196	6	’	'	PUNCT
eistud-14605	196	7	e	e	NOUN
eistud-14605	196	8	–	–	PUNCT
eistud-14605	196	9	service	service	NOUN
eistud-14605	196	10	quality	quality	NOUN
eistud-14605	196	11	perception	perception	NOUN
eistud-14605	196	12	,	,	PUNCT
eistud-14605	196	13	satisfaction	satisfaction	NOUN
eistud-14605	196	14	and	and	CCONJ
eistud-14605	196	15	intention	intention	NOUN
eistud-14605	196	16	international	international	ADJ
eistud-14605	196	17	journal	journal	NOUN
eistud-14605	196	18	of	of	ADP
eistud-14605	196	19	information	information	NOUN
eistud-14605	196	20	management	management	NOUN
eistud-14605	196	21	30	30	NUM
eistud-14605	196	22	(	(	PUNCT
eistud-14605	196	23	2010	2010	NUM
eistud-14605	196	24	)	)	PUNCT
eistud-14605	196	25	481–492	481–492	NUM
eistud-14605	196	26	http://dx.doi.org/10.1016/j.ijinfomgt.2010.03.005	http://dx.doi.org/10.1016/j.ijinfomgt.2010.03.005	PROPN
eistud-14605	196	27	yi	yi	PROPN
eistud-14605	196	28	j.	j.	PROPN
eistud-14605	196	29	(	(	PUNCT
eistud-14605	196	30	2013	2013	NUM
eistud-14605	196	31	)	)	PUNCT
eistud-14605	196	32	.	.	PUNCT
eistud-14605	197	1	3	3	NUM
eistud-14605	197	2	simple	simple	ADJ
eistud-14605	197	3	strategies	strategy	NOUN
eistud-14605	197	4	to	to	PART
eistud-14605	197	5	increase	increase	VERB
eistud-14605	197	6	cus­	cus­	NOUN
eistud-14605	197	7	tomer	tomer	NOUN
eistud-14605	197	8	retention	retention	NOUN
eistud-14605	197	9	,	,	PUNCT
eistud-14605	197	10	ecommerce	ecommerce	NOUN
eistud-14605	197	11	rules	rule	NOUN
eistud-14605	197	12	retrieved	retrieve	VERB
eistud-14605	197	13	:	:	PUNCT
eistud-14605	197	14	http://ecommercerules.com/3–simple–strategies	http://ecommercerules.com/3–simple–strategie	NOUN
eistud-14605	197	15	–	–	PUNCT
eistud-14605	197	16	increase	increase	NOUN
eistud-14605	197	17	–	–	PUNCT
eistud-14605	197	18	customer	customer	NOUN
eistud-14605	197	19	–	–	PUNCT
eistud-14605	197	20	retention/	retention/	NUM
eistud-14605	197	21	access	access	NOUN
eistud-14605	197	22	:	:	PUNCT
eistud-14605	197	23	18.02.2016	18.02.2016	NUM
eistud-14605	197	24	.	.	PUNCT
eistud-14605	198	1	yoganathana	yoganathana	PROPN
eistud-14605	198	2	d.	d.	PROPN
eistud-14605	198	3	,	,	PUNCT
eistud-14605	198	4	jebarajakirthyb	jebarajakirthyb	PROPN
eistud-14605	198	5	ch	ch	PROPN
eistud-14605	198	6	.	.	PROPN
eistud-14605	198	7	,	,	PUNCT
eistud-14605	198	8	thaichon	thaichon	PROPN
eistud-14605	199	1	p.	p.	NOUN
eistud-14605	199	2	(	(	PUNCT
eistud-14605	199	3	2015	2015	NUM
eistud-14605	199	4	)	)	PUNCT
eistud-14605	199	5	.	.	PUNCT
eistud-14605	200	1	the	the	DET
eistud-14605	200	2	influence	influence	NOUN
eistud-14605	200	3	of	of	ADP
eistud-14605	200	4	relationship	relationship	NOUN
eistud-14605	200	5	marketing	marketing	NOUN
eistud-14605	200	6	orientation	orientation	NOUN
eistud-14605	200	7	on	on	ADP
eistud-14605	200	8	brand	brand	NOUN
eistud-14605	200	9	equity	equity	NOUN
eistud-14605	200	10	in	in	ADP
eistud-14605	200	11	banks	bank	NOUN
eistud-14605	200	12	.	.	PUNCT
eistud-14605	201	1	in	in	ADP
eistud-14605	201	2	journal	journal	NOUN
eistud-14605	201	3	of	of	ADP
eistud-14605	201	4	retailing	retailing	NOUN
eistud-14605	201	5	and	and	CCONJ
eistud-14605	201	6	consumer	consumer	NOUN
eistud-14605	201	7	services	service	NOUN
eistud-14605	201	8	,	,	PUNCT
eistud-14605	201	9	volume	volume	NOUN
eistud-14605	201	10	26	26	NUM
eistud-14605	201	11	,	,	PUNCT
eistud-14605	201	12	sep­	sep­	NOUN
eistud-14605	201	13	tember	tember	NOUN
eistud-14605	201	14	2015	2015	NUM
eistud-14605	201	15	,	,	PUNCT
eistud-14605	201	16	pages	page	VERB
eistud-14605	201	17	14–22	14–22	NUM
eistud-14605	201	18	http://dx.doi.org/10.1016/j.jretconser.2015.05.006	http://dx.doi.org/10.1016/j.jretconser.2015.05.006	PROPN
eistud-14605	201	19	ткачев	ткачев	PROPN
eistud-14605	201	20	с.с	с.с	PROPN
eistud-14605	201	21	.	.	PUNCT
eistud-14605	201	22	(	(	PUNCT
eistud-14605	201	23	2015	2015	NUM
eistud-14605	201	24	)	)	PUNCT
eistud-14605	201	25	.	.	PUNCT
eistud-14605	202	1	дисконтные	дисконтные	NOUN
eistud-14605	202	2	системы	системы	PROPN
eistud-14605	202	3	:	:	PUNCT
eistud-14605	202	4	внедряем	внедряем	PROPN
eistud-14605	202	5	и	и	PROPN
eistud-14605	202	6	развиваем	развиваем	PROPN
eistud-14605	202	7	.	.	PUNCT
eistud-14605	203	1	ростов	ростов	PROPN
eistud-14605	203	2	н	н	PROPN
eistud-14605	203	3	/	/	SYM
eistud-14605	203	4	д	д	NOUN
eistud-14605	203	5	:	:	PUNCT
eistud-14605	203	6	феникс	феникс	X
eistud-14605	203	7	(	(	PUNCT
eistud-14605	203	8	tkachev	tkachev	PROPN
eistud-14605	203	9	s.s	s.s	PROPN
eistud-14605	203	10	.	.	PROPN
eistud-14605	203	11	discount	discount	NOUN
eistud-14605	203	12	systems	system	NOUN
eistud-14605	203	13	:	:	PUNCT
eistud-14605	203	14	introduce	introduce	VERB
eistud-14605	203	15	and	and	CCONJ
eistud-14605	203	16	develop	develop	VERB
eistud-14605	203	17	.	.	PUNCT
eistud-14605	204	1	rostov	rostov	PROPN
eistud-14605	204	2	n	n	CCONJ
eistud-14605	204	3	/	/	SYM
eistud-14605	204	4	d	d	NOUN
eistud-14605	204	5	:	:	PUNCT
eistud-14605	204	6	feniks	feniks	PROPN
eistud-14605	204	7	,	,	PUNCT
eistud-14605	204	8	2015	2015	NUM
eistud-14605	204	9	)	)	PUNCT
eistud-14605	204	10	about	about	ADP
eistud-14605	204	11	the	the	DET
eistud-14605	204	12	authors	author	NOUN
eistud-14605	204	13	elina	elina	PROPN
eistud-14605	204	14	radionova	radionova	PROPN
eistud-14605	204	15	mag.oec	mag.oec	PROPN
eistud-14605	204	16	.	.	PROPN
eistud-14605	204	17	,	,	PUNCT
eistud-14605	204	18	doctoral	doctoral	ADJ
eistud-14605	204	19	student	student	NOUN
eistud-14605	204	20	university	university	PROPN
eistud-14605	204	21	of	of	ADP
eistud-14605	204	22	latvia	latvia	PROPN
eistud-14605	204	23	address	address	PROPN
eistud-14605	204	24	veldres	veldre	NOUN
eistud-14605	204	25	5–35	5–35	PROPN
eistud-14605	204	26	,	,	PUNCT
eistud-14605	204	27	riga	riga	PROPN
eistud-14605	204	28	,	,	PUNCT
eistud-14605	204	29	latvia	latvia	PROPN
eistud-14605	204	30	,	,	PUNCT
eistud-14605	204	31	lv–1064	lv–1064	NOUN
eistud-14605	204	32	tel	tel	PROPN
eistud-14605	204	33	.	.	PUNCT
eistud-14605	204	34	+37126376825	+37126376825	PROPN
eistud-14605	205	1	e	e	X
eistud-14605	205	2	–	–	PUNCT
eistud-14605	205	3	mail	mail	NOUN
eistud-14605	205	4	:	:	PUNCT
eistud-14605	205	5	elinaradionova@gmail.com	elinaradionova@gmail.com	X
eistud-14605	205	6	fields	field	NOUN
eistud-14605	205	7	of	of	ADP
eistud-14605	205	8	research	research	NOUN
eistud-14605	205	9	interests	interest	NOUN
eistud-14605	205	10	marketing	marketing	NOUN
eistud-14605	205	11	,	,	PUNCT
eistud-14605	205	12	loyalty	loyalty	NOUN
eistud-14605	205	13	,	,	PUNCT
eistud-14605	205	14	customer	customer	NOUN
eistud-14605	205	15	behaviour	behaviour	NOUN
eistud-14605	205	16	,	,	PUNCT
eistud-14605	205	17	relationship	relationship	NOUN
eistud-14605	205	18	marketing	marketing	NOUN
eistud-14605	205	19	valerijs	valerijs	PROPN
eistud-14605	205	20	praude	praude	VERB
eistud-14605	205	21	dr.habil	dr.habil	PROPN
eistud-14605	205	22	.	.	PUNCT
eistud-14605	206	1	oec	oec	PROPN
eistud-14605	206	2	.	.	PUNCT
eistud-14605	207	1	university	university	PROPN
eistud-14605	207	2	of	of	ADP
eistud-14605	207	3	latvia	latvia	PROPN
eistud-14605	207	4	address	address	PROPN
eistud-14605	207	5	aspazijas	aspazijas	PROPN
eistud-14605	207	6	5	5	NUM
eistud-14605	207	7	,	,	PUNCT
eistud-14605	207	8	riga	riga	ADJ
eistud-14605	207	9	,	,	PUNCT
eistud-14605	207	10	latvia	latvia	PROPN
eistud-14605	207	11	,	,	PUNCT
eistud-14605	207	12	lv	lv	PROPN
eistud-14605	207	13	–	–	PUNCT
eistud-14605	207	14	1011	1011	NUM
eistud-14605	207	15	e	e	NOUN
eistud-14605	207	16	–	–	PUNCT
eistud-14605	207	17	mail	mail	NOUN
eistud-14605	207	18	:	:	PUNCT
eistud-14605	207	19	valerijspraude@lu.lv	valerijspraude@lu.lv	X
eistud-14605	207	20	fields	field	NOUN
eistud-14605	207	21	of	of	ADP
eistud-14605	207	22	research	research	NOUN
eistud-14605	207	23	interests	interest	NOUN
eistud-14605	207	24	marketing	marketing	NOUN
eistud-14605	207	25	,	,	PUNCT
eistud-14605	207	26	customer	customer	NOUN
eistud-14605	207	27	behaviour	behaviour	NOUN
eistud-14605	207	28	,	,	PUNCT
eistud-14605	207	29	relationship	relationship	NOUN
eistud-14605	207	30	marketing	marketing	NOUN