id	sid	tid	token	lemma	pos
eistud-21874	1	1	129	129	NUM
eistud-21874	1	2	european	european	ADJ
eistud-21874	1	3	integrat	integrat	NOUN
eistud-21874	1	4	ion	ion	NOUN
eistud-21874	1	5	studies	study	NOUN
eistud-21874	1	6	2018/12	2018/12	NUM
eistud-21874	1	7	submitted	submit	VERB
eistud-21874	1	8	04/2018	04/2018	NOUN
eistud-21874	1	9	accepted	accept	VERB
eistud-21874	1	10	for	for	ADP
eistud-21874	1	11	publication	publication	NOUN
eistud-21874	1	12	10/2018	10/2018	NUM
eistud-21874	1	13	european	european	ADJ
eistud-21874	1	14	integration	integration	NOUN
eistud-21874	1	15	studies	study	NOUN
eistud-21874	1	16	no	no	INTJ
eistud-21874	1	17	.	.	NOUN
eistud-21874	1	18	12	12	NUM
eistud-21874	1	19	/	/	SYM
eistud-21874	1	20	2018	2018	NUM
eistud-21874	1	21	pp	pp	ADP
eistud-21874	1	22	.	.	PUNCT
eistud-21874	2	1	129	129	NUM
eistud-21874	2	2	-	-	SYM
eistud-21874	2	3	138	138	NUM
eistud-21874	2	4	doi	doi	NOUN
eistud-21874	2	5	10.5755	10.5755	NUM
eistud-21874	2	6	/	/	SYM
eistud-21874	2	7	j01.eis.0.12.21874	j01.eis.0.12.21874	NOUN
eistud-21874	2	8	enhancing	enhance	VERB
eistud-21874	2	9	efficiency	efficiency	NOUN
eistud-21874	2	10	of	of	ADP
eistud-21874	2	11	baltic	baltic	ADJ
eistud-21874	2	12	retail	retail	ADJ
eistud-21874	2	13	contact	contact	NOUN
eistud-21874	2	14	centers	center	NOUN
eistud-21874	2	15	eis	eis	PROPN
eistud-21874	2	16	12/2018	12/2018	NUM
eistud-21874	2	17	abstract	abstract	ADJ
eistud-21874	2	18	enhancing	enhance	VERB
eistud-21874	2	19	efficiency	efficiency	NOUN
eistud-21874	2	20	of	of	ADP
eistud-21874	2	21	baltic	baltic	ADJ
eistud-21874	2	22	retail	retail	ADJ
eistud-21874	2	23	contact	contact	NOUN
eistud-21874	2	24	centers	center	NOUN
eistud-21874	2	25	http://dx.doi.org/10.5755/j01.eis.0.12.21874	http://dx.doi.org/10.5755/j01.eis.0.12.21874	PROPN
eistud-21874	2	26	iveta	iveta	PROPN
eistud-21874	2	27	linina	linina	PROPN
eistud-21874	2	28	business	business	PROPN
eistud-21874	2	29	university	university	PROPN
eistud-21874	2	30	turiba	turiba	NOUN
eistud-21874	2	31	velga	velga	ADJ
eistud-21874	2	32	vevere	vevere	ADV
eistud-21874	2	33	the	the	DET
eistud-21874	2	34	university	university	NOUN
eistud-21874	2	35	college	college	NOUN
eistud-21874	2	36	of	of	ADP
eistud-21874	2	37	economics	economic	NOUN
eistud-21874	2	38	and	and	CCONJ
eistud-21874	2	39	culture	culture	PROPN
eistud-21874	2	40	rosita	rosita	PROPN
eistud-21874	2	41	zvirgzdina	zvirgzdina	PROPN
eistud-21874	2	42	business	business	PROPN
eistud-21874	2	43	university	university	PROPN
eistud-21874	2	44	turiba	turiba	VERB
eistud-21874	2	45	private	private	ADJ
eistud-21874	2	46	consumption	consumption	NOUN
eistud-21874	2	47	is	be	AUX
eistud-21874	2	48	one	one	NUM
eistud-21874	2	49	of	of	ADP
eistud-21874	2	50	the	the	DET
eistud-21874	2	51	main	main	ADJ
eistud-21874	2	52	cornerstones	cornerstone	NOUN
eistud-21874	2	53	of	of	ADP
eistud-21874	2	54	economic	economic	ADJ
eistud-21874	2	55	growth	growth	NOUN
eistud-21874	2	56	in	in	ADP
eistud-21874	2	57	any	any	DET
eistud-21874	2	58	country	country	NOUN
eistud-21874	2	59	.	.	PUNCT
eistud-21874	3	1	retail	retail	ADJ
eistud-21874	3	2	sales	sale	NOUN
eistud-21874	3	3	also	also	ADV
eistud-21874	3	4	play	play	VERB
eistud-21874	3	5	an	an	DET
eistud-21874	3	6	important	important	ADJ
eistud-21874	3	7	role	role	NOUN
eistud-21874	3	8	in	in	ADP
eistud-21874	3	9	today	today	NOUN
eistud-21874	3	10	’s	’s	PART
eistud-21874	3	11	society	society	NOUN
eistud-21874	3	12	and	and	CCONJ
eistud-21874	3	13	in	in	ADP
eistud-21874	3	14	the	the	DET
eistud-21874	3	15	national	national	ADJ
eistud-21874	3	16	economy	economy	NOUN
eistud-21874	3	17	as	as	SCONJ
eistud-21874	3	18	it	it	PRON
eistud-21874	3	19	introduces	introduce	VERB
eistud-21874	3	20	and	and	CCONJ
eistud-21874	3	21	develops	develop	VERB
eistud-21874	3	22	new	new	ADJ
eistud-21874	3	23	technologies	technology	NOUN
eistud-21874	3	24	in	in	ADP
eistud-21874	3	25	customer	customer	NOUN
eistud-21874	3	26	service	service	NOUN
eistud-21874	3	27	,	,	PUNCT
eistud-21874	3	28	provides	provide	VERB
eistud-21874	3	29	jobs	job	NOUN
eistud-21874	3	30	and	and	CCONJ
eistud-21874	3	31	increases	increase	VERB
eistud-21874	3	32	the	the	DET
eistud-21874	3	33	welfare	welfare	NOUN
eistud-21874	3	34	of	of	ADP
eistud-21874	3	35	society	society	NOUN
eistud-21874	3	36	.	.	PUNCT
eistud-21874	4	1	adapting	adapt	VERB
eistud-21874	4	2	to	to	ADP
eistud-21874	4	3	customer	customer	NOUN
eistud-21874	4	4	needs	need	NOUN
eistud-21874	4	5	and	and	CCONJ
eistud-21874	4	6	requirements	requirement	NOUN
eistud-21874	4	7	gives	give	VERB
eistud-21874	4	8	the	the	DET
eistud-21874	4	9	company	company	NOUN
eistud-21874	4	10	,	,	PUNCT
eistud-21874	4	11	on	on	ADP
eistud-21874	4	12	the	the	DET
eistud-21874	4	13	one	one	NUM
eistud-21874	4	14	hand	hand	NOUN
eistud-21874	4	15	,	,	PUNCT
eistud-21874	4	16	the	the	DET
eistud-21874	4	17	opportunity	opportunity	NOUN
eistud-21874	4	18	for	for	ADP
eistud-21874	4	19	further	further	ADJ
eistud-21874	4	20	development	development	NOUN
eistud-21874	4	21	and	and	CCONJ
eistud-21874	4	22	increase	increase	NOUN
eistud-21874	4	23	of	of	ADP
eistud-21874	4	24	competitiveness	competitiveness	NOUN
eistud-21874	4	25	,	,	PUNCT
eistud-21874	4	26	but	but	CCONJ
eistud-21874	4	27	,	,	PUNCT
eistud-21874	4	28	on	on	ADP
eistud-21874	4	29	the	the	DET
eistud-21874	4	30	other	other	ADJ
eistud-21874	4	31	hand	hand	NOUN
eistud-21874	4	32	,	,	PUNCT
eistud-21874	4	33	it	it	PRON
eistud-21874	4	34	necessitates	necessitate	VERB
eistud-21874	4	35	organizing	organize	VERB
eistud-21874	4	36	customer	customer	NOUN
eistud-21874	4	37	service	service	NOUN
eistud-21874	4	38	and	and	CCONJ
eistud-21874	4	39	improving	improve	VERB
eistud-21874	4	40	the	the	DET
eistud-21874	4	41	use	use	NOUN
eistud-21874	4	42	of	of	ADP
eistud-21874	4	43	existing	exist	VERB
eistud-21874	4	44	resources	resource	NOUN
eistud-21874	4	45	for	for	ADP
eistud-21874	4	46	the	the	DET
eistud-21874	4	47	management	management	NOUN
eistud-21874	4	48	of	of	ADP
eistud-21874	4	49	the	the	DET
eistud-21874	4	50	customer	customer	NOUN
eistud-21874	4	51	service	service	NOUN
eistud-21874	4	52	process	process	NOUN
eistud-21874	4	53	.	.	PUNCT
eistud-21874	5	1	in	in	ADP
eistud-21874	5	2	order	order	NOUN
eistud-21874	5	3	to	to	PART
eistud-21874	5	4	identify	identify	VERB
eistud-21874	5	5	the	the	DET
eistud-21874	5	6	factors	factor	NOUN
eistud-21874	5	7	for	for	ADP
eistud-21874	5	8	effective	effective	ADJ
eistud-21874	5	9	management	management	NOUN
eistud-21874	5	10	of	of	ADP
eistud-21874	5	11	communication	communication	NOUN
eistud-21874	5	12	with	with	ADP
eistud-21874	5	13	customers	customer	NOUN
eistud-21874	5	14	,	,	PUNCT
eistud-21874	5	15	the	the	DET
eistud-21874	5	16	authors	author	NOUN
eistud-21874	5	17	aim	aim	VERB
eistud-21874	5	18	to	to	PART
eistud-21874	5	19	study	study	VERB
eistud-21874	5	20	the	the	DET
eistud-21874	5	21	factors	factor	NOUN
eistud-21874	5	22	characterizing	characterize	VERB
eistud-21874	5	23	and	and	CCONJ
eistud-21874	5	24	influencing	influence	VERB
eistud-21874	5	25	the	the	DET
eistud-21874	5	26	effectiveness	effectiveness	NOUN
eistud-21874	5	27	of	of	ADP
eistud-21874	5	28	retail	retail	ADJ
eistud-21874	5	29	contact	contact	NOUN
eistud-21874	5	30	centers	center	NOUN
eistud-21874	5	31	.	.	PUNCT
eistud-21874	6	1	to	to	PART
eistud-21874	6	2	accomplish	accomplish	VERB
eistud-21874	6	3	that	that	PRON
eistud-21874	6	4	,	,	PUNCT
eistud-21874	6	5	the	the	DET
eistud-21874	6	6	authors	author	NOUN
eistud-21874	6	7	of	of	ADP
eistud-21874	6	8	the	the	DET
eistud-21874	6	9	article	article	NOUN
eistud-21874	6	10	with	with	ADP
eistud-21874	6	11	a	a	DET
eistud-21874	6	12	monographic	monographic	ADJ
eistud-21874	6	13	or	or	CCONJ
eistud-21874	6	14	descriptive	descriptive	ADJ
eistud-21874	6	15	method	method	NOUN
eistud-21874	6	16	investigate	investigate	VERB
eistud-21874	6	17	the	the	DET
eistud-21874	6	18	theoretical	theoretical	ADJ
eistud-21874	6	19	basis	basis	NOUN
eistud-21874	6	20	of	of	ADP
eistud-21874	6	21	efficiency	efficiency	NOUN
eistud-21874	6	22	management	management	NOUN
eistud-21874	6	23	,	,	PUNCT
eistud-21874	6	24	analyze	analyze	VERB
eistud-21874	6	25	the	the	DET
eistud-21874	6	26	trends	trend	NOUN
eistud-21874	6	27	of	of	ADP
eistud-21874	6	28	the	the	DET
eistud-21874	6	29	retail	retail	ADJ
eistud-21874	6	30	sector	sector	NOUN
eistud-21874	6	31	in	in	ADP
eistud-21874	6	32	latvia	latvia	PROPN
eistud-21874	6	33	and	and	CCONJ
eistud-21874	6	34	investigate	investigate	VERB
eistud-21874	6	35	the	the	DET
eistud-21874	6	36	application	application	NOUN
eistud-21874	6	37	of	of	ADP
eistud-21874	6	38	the	the	DET
eistud-21874	6	39	principles	principle	NOUN
eistud-21874	6	40	of	of	ADP
eistud-21874	6	41	queueing	queue	VERB
eistud-21874	6	42	theory	theory	NOUN
eistud-21874	6	43	to	to	PART
eistud-21874	6	44	ensure	ensure	VERB
eistud-21874	6	45	the	the	DET
eistud-21874	6	46	efficiency	efficiency	NOUN
eistud-21874	6	47	of	of	ADP
eistud-21874	6	48	customer	customer	NOUN
eistud-21874	6	49	service	service	NOUN
eistud-21874	6	50	of	of	ADP
eistud-21874	6	51	latvian	latvian	ADJ
eistud-21874	6	52	retail	retail	ADJ
eistud-21874	6	53	companies	company	NOUN
eistud-21874	6	54	.	.	PUNCT
eistud-21874	7	1	this	this	DET
eistud-21874	7	2	research	research	NOUN
eistud-21874	7	3	will	will	AUX
eistud-21874	7	4	give	give	VERB
eistud-21874	7	5	companies	company	NOUN
eistud-21874	7	6	an	an	DET
eistud-21874	7	7	insight	insight	NOUN
eistud-21874	7	8	into	into	ADP
eistud-21874	7	9	the	the	DET
eistud-21874	7	10	theoretical	theoretical	ADJ
eistud-21874	7	11	and	and	CCONJ
eistud-21874	7	12	real	real	ADJ
eistud-21874	7	13	factors	factor	NOUN
eistud-21874	7	14	of	of	ADP
eistud-21874	7	15	the	the	DET
eistud-21874	7	16	queueing	queueing	NOUN
eistud-21874	7	17	theory	theory	NOUN
eistud-21874	7	18	.	.	PUNCT
eistud-21874	8	1	in	in	ADP
eistud-21874	8	2	the	the	DET
eistud-21874	8	3	end	end	NOUN
eistud-21874	8	4	of	of	ADP
eistud-21874	8	5	the	the	DET
eistud-21874	8	6	study	study	NOUN
eistud-21874	8	7	,	,	PUNCT
eistud-21874	8	8	the	the	DET
eistud-21874	8	9	authors	author	NOUN
eistud-21874	8	10	conclude	conclude	VERB
eistud-21874	8	11	that	that	SCONJ
eistud-21874	8	12	by	by	ADP
eistud-21874	8	13	exploring	explore	VERB
eistud-21874	8	14	the	the	DET
eistud-21874	8	15	factors	factor	NOUN
eistud-21874	8	16	of	of	ADP
eistud-21874	8	17	the	the	DET
eistud-21874	8	18	queueing	queueing	NOUN
eistud-21874	8	19	theory	theory	NOUN
eistud-21874	8	20	,	,	PUNCT
eistud-21874	8	21	the	the	DET
eistud-21874	8	22	company	company	NOUN
eistud-21874	8	23	can	can	AUX
eistud-21874	8	24	manage	manage	VERB
eistud-21874	8	25	this	this	DET
eistud-21874	8	26	process	process	NOUN
eistud-21874	8	27	and	and	CCONJ
eistud-21874	8	28	maybe	maybe	ADV
eistud-21874	8	29	it	it	PRON
eistud-21874	8	30	is	be	AUX
eistud-21874	8	31	one	one	NUM
eistud-21874	8	32	of	of	ADP
eistud-21874	8	33	the	the	DET
eistud-21874	8	34	tools	tool	NOUN
eistud-21874	8	35	for	for	ADP
eistud-21874	8	36	competitiveness	competitiveness	NOUN
eistud-21874	8	37	.	.	PUNCT
eistud-21874	9	1	keywords	keyword	NOUN
eistud-21874	9	2	:	:	PUNCT
eistud-21874	9	3	retail	retail	ADJ
eistud-21874	9	4	trade	trade	NOUN
eistud-21874	9	5	,	,	PUNCT
eistud-21874	9	6	effectiveness	effectiveness	NOUN
eistud-21874	9	7	,	,	PUNCT
eistud-21874	9	8	efficiency	efficiency	NOUN
eistud-21874	9	9	,	,	PUNCT
eistud-21874	9	10	queuing	queue	VERB
eistud-21874	9	11	theory	theory	NOUN
eistud-21874	9	12	,	,	PUNCT
eistud-21874	9	13	contact	contact	NOUN
eistud-21874	9	14	center	center	NOUN
eistud-21874	9	15	.	.	PUNCT
eistud-21874	10	1	introduction	introduction	NOUN
eistud-21874	10	2	private	private	ADJ
eistud-21874	10	3	consumption	consumption	NOUN
eistud-21874	10	4	plays	play	VERB
eistud-21874	10	5	an	an	DET
eistud-21874	10	6	important	important	ADJ
eistud-21874	10	7	role	role	NOUN
eistud-21874	10	8	in	in	ADP
eistud-21874	10	9	any	any	DET
eistud-21874	10	10	national	national	ADJ
eistud-21874	10	11	economy	economy	NOUN
eistud-21874	10	12	.	.	PUNCT
eistud-21874	11	1	retailers	retailer	NOUN
eistud-21874	11	2	implement	implement	VERB
eistud-21874	11	3	and	and	CCONJ
eistud-21874	11	4	develop	develop	VERB
eistud-21874	11	5	new	new	ADJ
eistud-21874	11	6	technologies	technology	NOUN
eistud-21874	11	7	,	,	PUNCT
eistud-21874	11	8	provide	provide	VERB
eistud-21874	11	9	jobs	job	NOUN
eistud-21874	11	10	,	,	PUNCT
eistud-21874	11	11	and	and	CCONJ
eistud-21874	11	12	enhances	enhance	VERB
eistud-21874	11	13	the	the	DET
eistud-21874	11	14	welfare	welfare	NOUN
eistud-21874	11	15	of	of	ADP
eistud-21874	11	16	the	the	DET
eistud-21874	11	17	society	society	NOUN
eistud-21874	11	18	.	.	PUNCT
eistud-21874	12	1	at	at	ADP
eistud-21874	12	2	the	the	DET
eistud-21874	12	3	same	same	ADJ
eistud-21874	12	4	time	time	NOUN
eistud-21874	12	5	,	,	PUNCT
eistud-21874	12	6	advanced	advanced	ADJ
eistud-21874	12	7	technology	technology	NOUN
eistud-21874	12	8	,	,	PUNCT
eistud-21874	12	9	skilled	skilled	ADJ
eistud-21874	12	10	personnel	personnel	NOUN
eistud-21874	12	11	and	and	CCONJ
eistud-21874	12	12	state	state	NOUN
eistud-21874	12	13	-	-	PUNCT
eistud-21874	12	14	of	of	ADP
eistud-21874	12	15	-	-	PUNCT
eistud-21874	12	16	the	the	DET
eistud-21874	12	17	-	-	PUNCT
eistud-21874	12	18	art	art	NOUN
eistud-21874	12	19	equipment	equipment	NOUN
eistud-21874	12	20	alone	alone	ADV
eistud-21874	12	21	can	can	AUX
eistud-21874	12	22	not	not	PART
eistud-21874	12	23	guarantee	guarantee	VERB
eistud-21874	12	24	the	the	DET
eistud-21874	12	25	competitiveness	competitiveness	NOUN
eistud-21874	12	26	of	of	ADP
eistud-21874	12	27	a	a	DET
eistud-21874	12	28	retail	retail	ADJ
eistud-21874	12	29	company	company	NOUN
eistud-21874	12	30	,	,	PUNCT
eistud-21874	12	31	increase	increase	NOUN
eistud-21874	12	32	of	of	ADP
eistud-21874	12	33	the	the	DET
eistud-21874	12	34	value	value	NOUN
eistud-21874	12	35	of	of	ADP
eistud-21874	12	36	a	a	DET
eistud-21874	12	37	private	private	ADJ
eistud-21874	12	38	company	company	NOUN
eistud-21874	12	39	.	.	PUNCT
eistud-21874	13	1	in	in	ADP
eistud-21874	13	2	the	the	DET
eistud-21874	13	3	long	long	ADJ
eistud-21874	13	4	run	run	NOUN
eistud-21874	13	5	,	,	PUNCT
eistud-21874	13	6	the	the	DET
eistud-21874	13	7	priority	priority	NOUN
eistud-21874	13	8	of	of	ADP
eistud-21874	13	9	each	each	DET
eistud-21874	13	10	retail	retail	ADJ
eistud-21874	13	11	business	business	NOUN
eistud-21874	13	12	should	should	AUX
eistud-21874	13	13	be	be	AUX
eistud-21874	13	14	the	the	DET
eistud-21874	13	15	transition	transition	NOUN
eistud-21874	13	16	to	to	ADP
eistud-21874	13	17	a	a	DET
eistud-21874	13	18	cost	cost	NOUN
eistud-21874	13	19	-	-	PUNCT
eistud-21874	13	20	effective	effective	ADJ
eistud-21874	13	21	management	management	NOUN
eistud-21874	13	22	system	system	NOUN
eistud-21874	13	23	and	and	CCONJ
eistud-21874	13	24	a	a	DET
eistud-21874	13	25	resource	resource	NOUN
eistud-21874	13	26	-	-	PUNCT
eistud-21874	13	27	efficient	efficient	ADJ
eistud-21874	13	28	economy	economy	NOUN
eistud-21874	13	29	.	.	PUNCT
eistud-21874	14	1	for	for	ADP
eistud-21874	14	2	the	the	DET
eistud-21874	14	3	sake	sake	NOUN
eistud-21874	14	4	of	of	ADP
eistud-21874	14	5	competitiveness	competitiveness	NOUN
eistud-21874	14	6	and	and	CCONJ
eistud-21874	14	7	the	the	DET
eistud-21874	14	8	attainment	attainment	NOUN
eistud-21874	14	9	of	of	ADP
eistud-21874	14	10	goals	goal	NOUN
eistud-21874	14	11	,	,	PUNCT
eistud-21874	14	12	the	the	DET
eistud-21874	14	13	retail	retail	ADJ
eistud-21874	14	14	company	company	NOUN
eistud-21874	14	15	can	can	AUX
eistud-21874	14	16	use	use	VERB
eistud-21874	14	17	efficiency	efficiency	NOUN
eistud-21874	14	18	principles	principle	NOUN
eistud-21874	14	19	in	in	ADP
eistud-21874	14	20	all	all	DET
eistud-21874	14	21	operational	operational	ADJ
eistud-21874	14	22	processes	process	NOUN
eistud-21874	14	23	.	.	PUNCT
eistud-21874	15	1	(	(	PUNCT
eistud-21874	15	2	sen	sen	PROPN
eistud-21874	15	3	,	,	PUNCT
eistud-21874	15	4	1993	1993	NUM
eistud-21874	15	5	)	)	PUNCT
eistud-21874	16	1	any	any	DET
eistud-21874	16	2	business	business	NOUN
eistud-21874	16	3	is	be	AUX
eistud-21874	16	4	based	base	VERB
eistud-21874	16	5	on	on	ADP
eistud-21874	16	6	satisfying	satisfy	VERB
eistud-21874	16	7	the	the	DET
eistud-21874	16	8	wishes	wish	NOUN
eistud-21874	16	9	and	and	CCONJ
eistud-21874	16	10	needs	need	NOUN
eistud-21874	16	11	of	of	ADP
eistud-21874	16	12	the	the	DET
eistud-21874	16	13	customer	customer	NOUN
eistud-21874	16	14	.	.	PUNCT
eistud-21874	17	1	orientation	orientation	NOUN
eistud-21874	17	2	towards	towards	ADP
eistud-21874	17	3	the	the	DET
eistud-21874	17	4	buyer	buyer	NOUN
eistud-21874	17	5	and	and	CCONJ
eistud-21874	17	6	his	his	PRON
eistud-21874	17	7	needs	need	NOUN
eistud-21874	17	8	,	,	PUNCT
eistud-21874	17	9	effective	effective	ADJ
eistud-21874	17	10	communication	communication	NOUN
eistud-21874	17	11	is	be	AUX
eistud-21874	17	12	a	a	DET
eistud-21874	17	13	factor	factor	NOUN
eistud-21874	17	14	in	in	ADP
eistud-21874	17	15	the	the	DET
eistud-21874	17	16	customer	customer	NOUN
eistud-21874	17	17	-	-	PUNCT
eistud-21874	17	18	oriented	orient	VERB
eistud-21874	17	19	approach	approach	NOUN
eistud-21874	17	20	european	european	ADJ
eistud-21874	17	21	integrat	integrat	NOUN
eistud-21874	17	22	ion	ion	NOUN
eistud-21874	17	23	studies	study	NOUN
eistud-21874	17	24	2018/12	2018/12	NUM
eistud-21874	17	25	130	130	NUM
eistud-21874	17	26	to	to	ADP
eistud-21874	17	27	business	business	NOUN
eistud-21874	17	28	management	management	NOUN
eistud-21874	17	29	.	.	PUNCT
eistud-21874	18	1	according	accord	VERB
eistud-21874	18	2	to	to	ADP
eistud-21874	18	3	the	the	DET
eistud-21874	18	4	existing	exist	VERB
eistud-21874	18	5	research	research	NOUN
eistud-21874	18	6	,	,	PUNCT
eistud-21874	18	7	to	to	PART
eistud-21874	18	8	attract	attract	VERB
eistud-21874	18	9	a	a	DET
eistud-21874	18	10	new	new	ADJ
eistud-21874	18	11	buyer	buyer	NOUN
eistud-21874	18	12	is	be	AUX
eistud-21874	18	13	5	5	NUM
eistud-21874	18	14	-	-	SYM
eistud-21874	18	15	10	10	NUM
eistud-21874	18	16	times	time	NOUN
eistud-21874	18	17	more	more	ADV
eistud-21874	18	18	expensive	expensive	ADJ
eistud-21874	18	19	than	than	ADP
eistud-21874	18	20	selling	sell	VERB
eistud-21874	18	21	to	to	ADP
eistud-21874	18	22	an	an	DET
eistud-21874	18	23	existing	exist	VERB
eistud-21874	18	24	buyer	buyer	NOUN
eistud-21874	18	25	,	,	PUNCT
eistud-21874	18	26	and	and	CCONJ
eistud-21874	18	27	the	the	DET
eistud-21874	18	28	existing	exist	VERB
eistud-21874	18	29	buyers	buyer	NOUN
eistud-21874	18	30	spend	spend	VERB
eistud-21874	18	31	67	67	NUM
eistud-21874	18	32	%	%	NOUN
eistud-21874	18	33	more	more	ADJ
eistud-21874	18	34	money	money	NOUN
eistud-21874	18	35	than	than	ADP
eistud-21874	18	36	the	the	DET
eistud-21874	18	37	new	new	ADJ
eistud-21874	18	38	buyers	buyer	NOUN
eistud-21874	18	39	(	(	PUNCT
eistud-21874	18	40	anderson	anderson	PROPN
eistud-21874	18	41	et	et	PROPN
eistud-21874	18	42	al	al	PROPN
eistud-21874	18	43	.	.	PROPN
eistud-21874	18	44	,	,	PUNCT
eistud-21874	18	45	2007	2007	NUM
eistud-21874	18	46	)	)	PUNCT
eistud-21874	18	47	.	.	PUNCT
eistud-21874	19	1	hence	hence	ADV
eistud-21874	19	2	,	,	PUNCT
eistud-21874	19	3	one	one	NUM
eistud-21874	19	4	of	of	ADP
eistud-21874	19	5	the	the	DET
eistud-21874	19	6	main	main	ADJ
eistud-21874	19	7	tasks	task	NOUN
eistud-21874	19	8	of	of	ADP
eistud-21874	19	9	the	the	DET
eistud-21874	19	10	retail	retail	ADJ
eistud-21874	19	11	specialists	specialist	NOUN
eistud-21874	19	12	is	be	AUX
eistud-21874	19	13	devising	devise	VERB
eistud-21874	19	14	the	the	DET
eistud-21874	19	15	effective	effective	ADJ
eistud-21874	19	16	communication	communication	NOUN
eistud-21874	19	17	system	system	NOUN
eistud-21874	19	18	that	that	PRON
eistud-21874	19	19	would	would	AUX
eistud-21874	19	20	prompt	prompt	VERB
eistud-21874	19	21	customers	customer	NOUN
eistud-21874	19	22	to	to	PART
eistud-21874	19	23	repeat	repeat	VERB
eistud-21874	19	24	purchase	purchase	NOUN
eistud-21874	19	25	and	and	CCONJ
eistud-21874	19	26	maintain	maintain	VERB
eistud-21874	19	27	further	further	ADJ
eistud-21874	19	28	relations	relation	NOUN
eistud-21874	19	29	with	with	ADP
eistud-21874	19	30	enterprise	enterprise	NOUN
eistud-21874	19	31	.	.	PUNCT
eistud-21874	20	1	to	to	PART
eistud-21874	20	2	ensure	ensure	VERB
eistud-21874	20	3	that	that	SCONJ
eistud-21874	20	4	in	in	ADP
eistud-21874	20	5	the	the	DET
eistud-21874	20	6	sphere	sphere	NOUN
eistud-21874	20	7	of	of	ADP
eistud-21874	20	8	the	the	DET
eistud-21874	20	9	retail	retail	ADJ
eistud-21874	20	10	trade	trade	NOUN
eistud-21874	20	11	the	the	DET
eistud-21874	20	12	significant	significant	ADJ
eistud-21874	20	13	role	role	NOUN
eistud-21874	20	14	is	be	AUX
eistud-21874	20	15	played	play	VERB
eistud-21874	20	16	by	by	ADP
eistud-21874	20	17	the	the	DET
eistud-21874	20	18	call	call	NOUN
eistud-21874	20	19	centers	center	NOUN
eistud-21874	20	20	.	.	PUNCT
eistud-21874	21	1	the	the	DET
eistud-21874	21	2	current	current	ADJ
eistud-21874	21	3	article	article	NOUN
eistud-21874	21	4	researches	research	VERB
eistud-21874	21	5	possibilities	possibility	NOUN
eistud-21874	21	6	and	and	CCONJ
eistud-21874	21	7	advantages	advantage	NOUN
eistud-21874	21	8	of	of	ADP
eistud-21874	21	9	the	the	DET
eistud-21874	21	10	effective	effective	ADJ
eistud-21874	21	11	use	use	NOUN
eistud-21874	21	12	the	the	DET
eistud-21874	21	13	call	call	NOUN
eistud-21874	21	14	centers	center	NOUN
eistud-21874	21	15	.	.	PUNCT
eistud-21874	22	1	the	the	DET
eistud-21874	22	2	aim	aim	NOUN
eistud-21874	22	3	of	of	ADP
eistud-21874	22	4	the	the	DET
eistud-21874	22	5	research	research	NOUN
eistud-21874	22	6	is	be	AUX
eistud-21874	22	7	to	to	PART
eistud-21874	22	8	evaluate	evaluate	VERB
eistud-21874	22	9	the	the	DET
eistud-21874	22	10	effective	effective	ADJ
eistud-21874	22	11	principles	principle	NOUN
eistud-21874	22	12	of	of	ADP
eistud-21874	22	13	call	call	NOUN
eistud-21874	22	14	centers	center	NOUN
eistud-21874	22	15	in	in	ADP
eistud-21874	22	16	retail	retail	ADJ
eistud-21874	22	17	trade	trade	NOUN
eistud-21874	22	18	,	,	PUNCT
eistud-21874	22	19	as	as	ADP
eistud-21874	22	20	a	a	DET
eistud-21874	22	21	tool	tool	NOUN
eistud-21874	22	22	for	for	ADP
eistud-21874	22	23	increasing	increase	VERB
eistud-21874	22	24	customer	customer	NOUN
eistud-21874	22	25	satisfaction	satisfaction	NOUN
eistud-21874	22	26	.	.	PUNCT
eistud-21874	23	1	to	to	PART
eistud-21874	23	2	attain	attain	VERB
eistud-21874	23	3	this	this	DET
eistud-21874	23	4	aim	aim	NOUN
eistud-21874	23	5	the	the	DET
eistud-21874	23	6	following	follow	VERB
eistud-21874	23	7	tasks	task	NOUN
eistud-21874	23	8	were	be	AUX
eistud-21874	23	9	put	put	VERB
eistud-21874	23	10	forward	forward	ADV
eistud-21874	23	11	:	:	PUNCT
eistud-21874	23	12	1	1	X
eistud-21874	23	13	.	.	PUNCT
eistud-21874	23	14	to	to	PART
eistud-21874	23	15	research	research	VERB
eistud-21874	23	16	the	the	DET
eistud-21874	23	17	theoretical	theoretical	ADJ
eistud-21874	23	18	framework	framework	NOUN
eistud-21874	23	19	of	of	ADP
eistud-21874	23	20	process	process	NOUN
eistud-21874	23	21	effectiveness	effectiveness	NOUN
eistud-21874	23	22	2	2	NUM
eistud-21874	23	23	.	.	PUNCT
eistud-21874	23	24	to	to	PART
eistud-21874	23	25	characterize	characterize	VERB
eistud-21874	23	26	the	the	DET
eistud-21874	23	27	sphere	sphere	NOUN
eistud-21874	23	28	of	of	ADP
eistud-21874	23	29	retail	retail	ADJ
eistud-21874	23	30	trade	trade	NOUN
eistud-21874	23	31	and	and	CCONJ
eistud-21874	23	32	conditions	condition	NOUN
eistud-21874	23	33	for	for	ADP
eistud-21874	23	34	organizing	organize	VERB
eistud-21874	23	35	call	call	NOUN
eistud-21874	23	36	centers	center	NOUN
eistud-21874	23	37	3	3	NUM
eistud-21874	23	38	.	.	PUNCT
eistud-21874	23	39	to	to	PART
eistud-21874	23	40	establish	establish	VERB
eistud-21874	23	41	the	the	DET
eistud-21874	23	42	level	level	NOUN
eistud-21874	23	43	of	of	ADP
eistud-21874	23	44	call	call	NOUN
eistud-21874	23	45	center	center	NOUN
eistud-21874	23	46	effectiveness	effectiveness	NOUN
eistud-21874	23	47	and	and	CCONJ
eistud-21874	23	48	their	their	PRON
eistud-21874	23	49	potential	potential	NOUN
eistud-21874	23	50	in	in	ADP
eistud-21874	23	51	the	the	DET
eistud-21874	23	52	retail	retail	ADJ
eistud-21874	23	53	trade	trade	NOUN
eistud-21874	23	54	enterprises	enterprise	NOUN
eistud-21874	23	55	.	.	PUNCT
eistud-21874	24	1	the	the	DET
eistud-21874	24	2	research	research	NOUN
eistud-21874	24	3	question	question	NOUN
eistud-21874	24	4	of	of	ADP
eistud-21874	24	5	the	the	DET
eistud-21874	24	6	current	current	ADJ
eistud-21874	24	7	research	research	NOUN
eistud-21874	24	8	:	:	PUNCT
eistud-21874	24	9	what	what	DET
eistud-21874	24	10	factors	factor	NOUN
eistud-21874	24	11	do	do	AUX
eistud-21874	24	12	ensure	ensure	VERB
eistud-21874	24	13	effective	effective	ADJ
eistud-21874	24	14	communication	communication	NOUN
eistud-21874	24	15	with	with	ADP
eistud-21874	24	16	customers	customer	NOUN
eistud-21874	24	17	in	in	ADP
eistud-21874	24	18	retailing	retailing	NOUN
eistud-21874	24	19	?	?	PUNCT
eistud-21874	25	1	in	in	ADP
eistud-21874	25	2	order	order	NOUN
eistud-21874	25	3	to	to	PART
eistud-21874	25	4	determine	determine	VERB
eistud-21874	25	5	the	the	DET
eistud-21874	25	6	contact	contact	NOUN
eistud-21874	25	7	center	center	NOUN
eistud-21874	25	8	development	development	NOUN
eistud-21874	25	9	tendencies	tendency	NOUN
eistud-21874	25	10	work	work	VERB
eistud-21874	25	11	out	out	ADP
eistud-21874	25	12	suggestions	suggestion	NOUN
eistud-21874	25	13	for	for	ADP
eistud-21874	25	14	enhancing	enhance	VERB
eistud-21874	25	15	the	the	DET
eistud-21874	25	16	effectiveness	effectiveness	NOUN
eistud-21874	25	17	,	,	PUNCT
eistud-21874	25	18	257	257	NUM
eistud-21874	25	19	retail	retail	ADJ
eistud-21874	25	20	enterprise	enterprise	NOUN
eistud-21874	25	21	customers	customer	NOUN
eistud-21874	25	22	from	from	ADP
eistud-21874	25	23	the	the	DET
eistud-21874	25	24	baltic	baltic	ADJ
eistud-21874	25	25	countries	country	NOUN
eistud-21874	25	26	(	(	PUNCT
eistud-21874	25	27	latvia	latvia	PROPN
eistud-21874	25	28	,	,	PUNCT
eistud-21874	25	29	estonia	estonia	PROPN
eistud-21874	25	30	and	and	CCONJ
eistud-21874	25	31	lithuania	lithuania	PROPN
eistud-21874	25	32	)	)	PUNCT
eistud-21874	25	33	were	be	AUX
eistud-21874	25	34	surveyed	survey	VERB
eistud-21874	25	35	.	.	PUNCT
eistud-21874	26	1	due	due	ADP
eistud-21874	26	2	to	to	ADP
eistud-21874	26	3	the	the	DET
eistud-21874	26	4	specific	specific	ADJ
eistud-21874	26	5	aspects	aspect	NOUN
eistud-21874	26	6	of	of	ADP
eistud-21874	26	7	communication	communication	NOUN
eistud-21874	26	8	between	between	ADP
eistud-21874	26	9	call	call	NOUN
eistud-21874	26	10	centers	center	NOUN
eistud-21874	26	11	and	and	CCONJ
eistud-21874	26	12	customers	customer	NOUN
eistud-21874	26	13	this	this	DET
eistud-21874	26	14	particular	particular	ADJ
eistud-21874	26	15	research	research	NOUN
eistud-21874	26	16	had	have	VERB
eistud-21874	26	17	the	the	DET
eistud-21874	26	18	following	following	ADJ
eistud-21874	26	19	limitations	limitation	NOUN
eistud-21874	26	20	:	:	PUNCT
eistud-21874	26	21	communication	communication	NOUN
eistud-21874	26	22	with	with	ADP
eistud-21874	26	23	customers	customer	NOUN
eistud-21874	26	24	is	be	AUX
eistud-21874	26	25	researched	research	VERB
eistud-21874	26	26	only	only	ADV
eistud-21874	26	27	through	through	ADP
eistud-21874	26	28	the	the	DET
eistud-21874	26	29	call	call	NOUN
eistud-21874	26	30	centers	center	NOUN
eistud-21874	26	31	,	,	PUNCT
eistud-21874	26	32	as	as	ADV
eistud-21874	26	33	well	well	ADV
eistud-21874	26	34	as	as	ADP
eistud-21874	26	35	their	their	PRON
eistud-21874	26	36	demographic	demographic	ADJ
eistud-21874	26	37	characteristics	characteristic	NOUN
eistud-21874	26	38	were	be	AUX
eistud-21874	26	39	not	not	PART
eistud-21874	26	40	taken	take	VERB
eistud-21874	26	41	into	into	ADP
eistud-21874	26	42	account	account	NOUN
eistud-21874	26	43	.	.	PUNCT
eistud-21874	27	1	the	the	DET
eistud-21874	27	2	research	research	NOUN
eistud-21874	27	3	period	period	NOUN
eistud-21874	27	4	was	be	AUX
eistud-21874	27	5	1	1	NUM
eistud-21874	27	6	,	,	PUNCT
eistud-21874	27	7	january	january	PROPN
eistud-21874	27	8	1	1	NUM
eistud-21874	27	9	,	,	PUNCT
eistud-21874	27	10	april	april	PROPN
eistud-21874	27	11	,	,	PUNCT
eistud-21874	27	12	2018	2018	NUM
eistud-21874	27	13	.	.	PUNCT
eistud-21874	28	1	the	the	DET
eistud-21874	28	2	following	follow	VERB
eistud-21874	28	3	research	research	NOUN
eistud-21874	28	4	methods	method	NOUN
eistud-21874	28	5	were	be	AUX
eistud-21874	28	6	used	use	VERB
eistud-21874	28	7	:	:	PUNCT
eistud-21874	28	8	the	the	DET
eistud-21874	28	9	monographic	monographic	ADJ
eistud-21874	28	10	or	or	CCONJ
eistud-21874	28	11	descriptive	descriptive	ADJ
eistud-21874	28	12	and	and	CCONJ
eistud-21874	28	13	the	the	DET
eistud-21874	28	14	logical	logical	ADJ
eistud-21874	28	15	-	-	PUNCT
eistud-21874	28	16	constructive	constructive	ADJ
eistud-21874	28	17	to	to	PART
eistud-21874	28	18	set	set	VERB
eistud-21874	28	19	the	the	DET
eistud-21874	28	20	empirical	empirical	ADJ
eistud-21874	28	21	findings	finding	NOUN
eistud-21874	28	22	against	against	ADP
eistud-21874	28	23	the	the	DET
eistud-21874	28	24	theoretical	theoretical	ADJ
eistud-21874	28	25	background	background	NOUN
eistud-21874	28	26	;	;	PUNCT
eistud-21874	28	27	the	the	DET
eistud-21874	28	28	customer	customer	NOUN
eistud-21874	28	29	survey	survey	NOUN
eistud-21874	28	30	to	to	PART
eistud-21874	28	31	determine	determine	VERB
eistud-21874	28	32	the	the	DET
eistud-21874	28	33	effectiveness	effectiveness	NOUN
eistud-21874	28	34	of	of	ADP
eistud-21874	28	35	communication	communication	NOUN
eistud-21874	28	36	channels	channel	NOUN
eistud-21874	28	37	;	;	PUNCT
eistud-21874	28	38	the	the	DET
eistud-21874	28	39	graphical	graphical	ADJ
eistud-21874	28	40	method	method	NOUN
eistud-21874	28	41	for	for	ADP
eistud-21874	28	42	visualization	visualization	NOUN
eistud-21874	28	43	and	and	CCONJ
eistud-21874	28	44	analysis	analysis	NOUN
eistud-21874	28	45	of	of	ADP
eistud-21874	28	46	data	datum	NOUN
eistud-21874	28	47	.	.	PUNCT
eistud-21874	29	1	the	the	DET
eistud-21874	29	2	theoretical	theoretical	ADJ
eistud-21874	29	3	and	and	CCONJ
eistud-21874	29	4	methodological	methodological	ADJ
eistud-21874	29	5	framework	framework	NOUN
eistud-21874	29	6	of	of	ADP
eistud-21874	29	7	the	the	DET
eistud-21874	29	8	current	current	ADJ
eistud-21874	29	9	article	article	NOUN
eistud-21874	29	10	consists	consist	VERB
eistud-21874	29	11	of	of	ADP
eistud-21874	29	12	publications	publication	NOUN
eistud-21874	29	13	by	by	ADP
eistud-21874	29	14	p.	p.	NOUN
eistud-21874	29	15	drucker	drucker	NOUN
eistud-21874	29	16	,	,	PUNCT
eistud-21874	29	17	v.	v.	PROPN
eistud-21874	29	18	neufeldt	neufeldt	PROPN
eistud-21874	29	19	,	,	PUNCT
eistud-21874	29	20	a.n	a.n	PROPN
eistud-21874	29	21	.	.	PROPN
eistud-21874	29	22	spark	spark	PROPN
eistud-21874	29	23	,	,	PUNCT
eistud-21874	29	24	a.k	a.k	PROPN
eistud-21874	29	25	.	.	PROPN
eistud-21874	29	26	erlang	erlang	PROPN
eistud-21874	29	27	and	and	CCONJ
eistud-21874	29	28	others	other	NOUN
eistud-21874	29	29	,	,	PUNCT
eistud-21874	29	30	as	as	ADV
eistud-21874	29	31	well	well	ADV
eistud-21874	29	32	as	as	ADP
eistud-21874	29	33	theoretical	theoretical	ADJ
eistud-21874	29	34	and	and	CCONJ
eistud-21874	29	35	practical	practical	ADJ
eistud-21874	29	36	reflections	reflection	NOUN
eistud-21874	29	37	upon	upon	SCONJ
eistud-21874	29	38	activities	activity	NOUN
eistud-21874	29	39	of	of	ADP
eistud-21874	29	40	retail	retail	ADJ
eistud-21874	29	41	enterprises	enterprise	NOUN
eistud-21874	29	42	,	,	PUNCT
eistud-21874	29	43	as	as	ADV
eistud-21874	29	44	well	well	ADV
eistud-21874	29	45	as	as	ADP
eistud-21874	29	46	materials	material	NOUN
eistud-21874	29	47	of	of	ADP
eistud-21874	29	48	scientific	scientific	ADJ
eistud-21874	29	49	conferences	conference	NOUN
eistud-21874	29	50	and	and	CCONJ
eistud-21874	29	51	seminars	seminar	NOUN
eistud-21874	29	52	.	.	PUNCT
eistud-21874	30	1	queueing	queue	VERB
eistud-21874	30	2	theory	theory	NOUN
eistud-21874	30	3	for	for	ADP
eistud-21874	30	4	ensuring	ensure	VERB
eistud-21874	30	5	effective	effective	ADJ
eistud-21874	30	6	communication	communication	NOUN
eistud-21874	30	7	in	in	ADP
eistud-21874	30	8	retail	retail	ADJ
eistud-21874	30	9	enterprise	enterprise	NOUN
eistud-21874	30	10	call	call	NOUN
eistud-21874	30	11	centers	center	NOUN
eistud-21874	30	12	at	at	ADP
eistud-21874	30	13	first	first	ADV
eistud-21874	30	14	,	,	PUNCT
eistud-21874	30	15	it	it	PRON
eistud-21874	30	16	would	would	AUX
eistud-21874	30	17	be	be	AUX
eistud-21874	30	18	necessary	necessary	ADJ
eistud-21874	30	19	to	to	PART
eistud-21874	30	20	turn	turn	VERB
eistud-21874	30	21	to	to	ADP
eistud-21874	30	22	the	the	DET
eistud-21874	30	23	concept	concept	NOUN
eistud-21874	30	24	of	of	ADP
eistud-21874	30	25	effectivity	effectivity	NOUN
eistud-21874	30	26	.	.	PUNCT
eistud-21874	31	1	according	accord	VERB
eistud-21874	31	2	to	to	ADP
eistud-21874	31	3	p.	p.	NOUN
eistud-21874	31	4	drucker	drucker	NOUN
eistud-21874	31	5	,	,	PUNCT
eistud-21874	31	6	effectivity	effectivity	NOUN
eistud-21874	31	7	implies	imply	VERB
eistud-21874	31	8	that	that	SCONJ
eistud-21874	31	9	the	the	DET
eistud-21874	31	10	balance	balance	NOUN
eistud-21874	31	11	of	of	ADP
eistud-21874	31	12	all	all	DET
eistud-21874	31	13	production	production	NOUN
eistud-21874	31	14	factors	factor	NOUN
eistud-21874	31	15	provides	provide	VERB
eistud-21874	31	16	maximum	maximum	ADJ
eistud-21874	31	17	return	return	NOUN
eistud-21874	31	18	with	with	ADP
eistud-21874	31	19	the	the	DET
eistud-21874	31	20	minimum	minimum	ADJ
eistud-21874	31	21	effort	effort	NOUN
eistud-21874	31	22	.	.	PUNCT
eistud-21874	32	1	profit	profit	NOUN
eistud-21874	32	2	is	be	AUX
eistud-21874	32	3	the	the	DET
eistud-21874	32	4	company	company	NOUN
eistud-21874	32	5	’s	’s	PART
eistud-21874	32	6	effective	effective	ADJ
eistud-21874	32	7	performance	performance	NOUN
eistud-21874	32	8	in	in	ADP
eistud-21874	32	9	terms	term	NOUN
eistud-21874	32	10	of	of	ADP
eistud-21874	32	11	marketing	marketing	NOUN
eistud-21874	32	12	,	,	PUNCT
eistud-21874	32	13	innovation	innovation	NOUN
eistud-21874	32	14	and	and	CCONJ
eistud-21874	32	15	efficiency	efficiency	NOUN
eistud-21874	32	16	.	.	PUNCT
eistud-21874	33	1	in	in	ADP
eistud-21874	33	2	the	the	DET
eistud-21874	33	3	words	word	NOUN
eistud-21874	33	4	of	of	ADP
eistud-21874	33	5	p.	p.	NOUN
eistud-21874	33	6	drucker	drucker	NOUN
eistud-21874	33	7	,	,	PUNCT
eistud-21874	33	8	if	if	SCONJ
eistud-21874	33	9	the	the	DET
eistud-21874	33	10	productivity	productivity	NOUN
eistud-21874	33	11	means	mean	VERB
eistud-21874	33	12	“	"	PUNCT
eistud-21874	33	13	to	to	PART
eistud-21874	33	14	do	do	VERB
eistud-21874	33	15	things	thing	NOUN
eistud-21874	33	16	correctly	correctly	ADV
eistud-21874	33	17	”	"	PUNCT
eistud-21874	33	18	,	,	PUNCT
eistud-21874	33	19	then	then	ADV
eistud-21874	33	20	the	the	DET
eistud-21874	33	21	effectiveness	effectiveness	NOUN
eistud-21874	33	22	–	–	PUNCT
eistud-21874	33	23	“	"	PUNCT
eistud-21874	33	24	to	to	PART
eistud-21874	33	25	do	do	AUX
eistud-21874	33	26	correct	correct	ADJ
eistud-21874	33	27	things	thing	NOUN
eistud-21874	33	28	”	"	PUNCT
eistud-21874	33	29	.	.	PUNCT
eistud-21874	34	1	he	he	PRON
eistud-21874	34	2	also	also	ADV
eistud-21874	34	3	developed	develop	VERB
eistud-21874	34	4	the	the	DET
eistud-21874	34	5	model	model	NOUN
eistud-21874	34	6	of	of	ADP
eistud-21874	34	7	effective	effective	ADJ
eistud-21874	34	8	management	management	NOUN
eistud-21874	34	9	.	.	PUNCT
eistud-21874	35	1	this	this	DET
eistud-21874	35	2	model	model	NOUN
eistud-21874	35	3	rests	rest	VERB
eistud-21874	35	4	on	on	ADP
eistud-21874	35	5	five	five	NUM
eistud-21874	35	6	principles	principle	NOUN
eistud-21874	35	7	that	that	PRON
eistud-21874	35	8	are	be	AUX
eistud-21874	35	9	to	to	PART
eistud-21874	35	10	be	be	AUX
eistud-21874	35	11	observed	observe	VERB
eistud-21874	35	12	by	by	ADP
eistud-21874	35	13	the	the	DET
eistud-21874	35	14	manager	manager	NOUN
eistud-21874	35	15	to	to	PART
eistud-21874	35	16	ensure	ensure	VERB
eistud-21874	35	17	his	his	PRON
eistud-21874	35	18	efficiency	efficiency	NOUN
eistud-21874	35	19	:	:	PUNCT
eistud-21874	35	20	1	1	X
eistud-21874	35	21	)	)	PUNCT
eistud-21874	35	22	to	to	PART
eistud-21874	35	23	plan	plan	VERB
eistud-21874	35	24	ones	one	NOUN
eistud-21874	35	25	time	time	NOUN
eistud-21874	35	26	;	;	PUNCT
eistud-21874	35	27	2	2	X
eistud-21874	35	28	)	)	PUNCT
eistud-21874	35	29	to	to	PART
eistud-21874	35	30	orientate	orientate	VERB
eistud-21874	35	31	oneself	oneself	PRON
eistud-21874	35	32	towards	towards	ADP
eistud-21874	35	33	success	success	NOUN
eistud-21874	35	34	and	and	CCONJ
eistud-21874	35	35	final	final	ADJ
eistud-21874	35	36	result	result	NOUN
eistud-21874	35	37	;	;	PUNCT
eistud-21874	35	38	3	3	X
eistud-21874	35	39	)	)	PUNCT
eistud-21874	35	40	to	to	PART
eistud-21874	35	41	develop	develop	VERB
eistud-21874	35	42	strengths	strength	NOUN
eistud-21874	35	43	of	of	ADP
eistud-21874	35	44	oneself	oneself	PRON
eistud-21874	35	45	and	and	CCONJ
eistud-21874	35	46	employees	employee	NOUN
eistud-21874	35	47	;	;	PUNCT
eistud-21874	35	48	4	4	X
eistud-21874	35	49	)	)	PUNCT
eistud-21874	35	50	to	to	PART
eistud-21874	35	51	determine	determine	VERB
eistud-21874	35	52	enterprise	enterprise	NOUN
eistud-21874	35	53	priorities	priority	NOUN
eistud-21874	35	54	and	and	CCONJ
eistud-21874	35	55	to	to	PART
eistud-21874	35	56	concentrate	concentrate	VERB
eistud-21874	35	57	upon	upon	SCONJ
eistud-21874	35	58	main	main	ADJ
eistud-21874	35	59	spheres	sphere	NOUN
eistud-21874	35	60	of	of	ADP
eistud-21874	35	61	activity	activity	NOUN
eistud-21874	35	62	for	for	ADP
eistud-21874	35	63	getting	get	VERB
eistud-21874	35	64	better	well	ADJ
eistud-21874	35	65	results	result	NOUN
eistud-21874	35	66	;	;	PUNCT
eistud-21874	35	67	5	5	X
eistud-21874	35	68	)	)	PUNCT
eistud-21874	35	69	to	to	PART
eistud-21874	35	70	make	make	VERB
eistud-21874	35	71	effective	effective	ADJ
eistud-21874	35	72	decisions	decision	NOUN
eistud-21874	35	73	.	.	PUNCT
eistud-21874	36	1	(	(	PUNCT
eistud-21874	36	2	drucker	drucker	NOUN
eistud-21874	36	3	,	,	PUNCT
eistud-21874	36	4	1954	1954	NUM
eistud-21874	36	5	,	,	PUNCT
eistud-21874	36	6	drucker	drucker	NOUN
eistud-21874	36	7	,	,	PUNCT
eistud-21874	36	8	1994	1994	NUM
eistud-21874	36	9	)	)	PUNCT
eistud-21874	37	1	it	it	PRON
eistud-21874	37	2	is	be	AUX
eistud-21874	37	3	obvious	obvious	ADJ
eistud-21874	37	4	that	that	SCONJ
eistud-21874	37	5	conceptions	conception	NOUN
eistud-21874	37	6	of	of	ADP
eistud-21874	37	7	the	the	DET
eistud-21874	37	8	effectiveness	effectiveness	NOUN
eistud-21874	37	9	itself	itself	PRON
eistud-21874	37	10	are	be	AUX
eistud-21874	37	11	rather	rather	ADV
eistud-21874	37	12	diverse	diverse	ADJ
eistud-21874	37	13	,	,	PUNCT
eistud-21874	37	14	each	each	DET
eistud-21874	37	15	author	author	NOUN
eistud-21874	37	16	offers	offer	VERB
eistud-21874	37	17	a	a	DET
eistud-21874	37	18	different	different	ADJ
eistud-21874	37	19	interpretation	interpretation	NOUN
eistud-21874	37	20	.	.	PUNCT
eistud-21874	38	1	(	(	PUNCT
eistud-21874	38	2	emerson	emerson	PROPN
eistud-21874	38	3	,	,	PUNCT
eistud-21874	38	4	1917	1917	NUM
eistud-21874	38	5	;	;	PUNCT
eistud-21874	38	6	drucker	drucker	NOUN
eistud-21874	38	7	,	,	PUNCT
eistud-21874	38	8	1954	1954	NUM
eistud-21874	38	9	;	;	PUNCT
eistud-21874	38	10	koуз	koуз	VERB
eistud-21874	38	11	,	,	PUNCT
eistud-21874	38	12	2015	2015	NUM
eistud-21874	38	13	)	)	PUNCT
eistud-21874	38	14	majority	majority	NOUN
eistud-21874	38	15	of	of	ADP
eistud-21874	38	16	the	the	DET
eistud-21874	38	17	authors	author	NOUN
eistud-21874	38	18	associate	associate	VERB
eistud-21874	38	19	it	it	PRON
eistud-21874	38	20	with	with	ADP
eistud-21874	38	21	the	the	DET
eistud-21874	38	22	rational	rational	ADJ
eistud-21874	38	23	use	use	NOUN
eistud-21874	38	24	of	of	ADP
eistud-21874	38	25	resources	resource	NOUN
eistud-21874	38	26	,	,	PUNCT
eistud-21874	38	27	still	still	ADV
eistud-21874	38	28	there	there	PRON
eistud-21874	38	29	are	be	VERB
eistud-21874	38	30	alternative	alternative	ADJ
eistud-21874	38	31	opinions	opinion	NOUN
eistud-21874	38	32	as	as	ADV
eistud-21874	38	33	well	well	ADV
eistud-21874	38	34	.	.	PUNCT
eistud-21874	39	1	upon	upon	SCONJ
eistud-21874	39	2	analysis	analysis	NOUN
eistud-21874	39	3	of	of	ADP
eistud-21874	39	4	them	they	PRON
eistud-21874	39	5	we	we	PRON
eistud-21874	39	6	can	can	AUX
eistud-21874	39	7	conclude	conclude	VERB
eistud-21874	39	8	that	that	SCONJ
eistud-21874	39	9	there	there	PRON
eistud-21874	39	10	are	be	VERB
eistud-21874	39	11	differences	difference	NOUN
eistud-21874	39	12	in	in	ADP
eistud-21874	39	13	explanation	explanation	NOUN
eistud-21874	39	14	and	and	CCONJ
eistud-21874	39	15	interpretation	interpretation	NOUN
eistud-21874	39	16	of	of	ADP
eistud-21874	39	17	the	the	DET
eistud-21874	39	18	concept	concept	NOUN
eistud-21874	39	19	itself	itself	PRON
eistud-21874	39	20	.	.	PUNCT
eistud-21874	40	1	thus	thus	ADV
eistud-21874	40	2	,	,	PUNCT
eistud-21874	40	3	for	for	ADP
eistud-21874	40	4	example	example	NOUN
eistud-21874	40	5	,	,	PUNCT
eistud-21874	40	6	there	there	PRON
eistud-21874	40	7	is	be	VERB
eistud-21874	40	8	a	a	DET
eistud-21874	40	9	non	non	ADJ
eistud-21874	40	10	-	-	ADJ
eistud-21874	40	11	discriminatory	discriminatory	ADJ
eistud-21874	40	12	view	view	NOUN
eistud-21874	40	13	of	of	ADP
eistud-21874	40	14	it	it	PRON
eistud-21874	40	15	,	,	PUNCT
eistud-21874	40	16	the	the	DET
eistud-21874	40	17	one	one	NOUN
eistud-21874	40	18	that	that	DET
eistud-21874	40	19	effectiveness	effectiveness	NOUN
eistud-21874	40	20	means	mean	VERB
eistud-21874	40	21	the	the	DET
eistud-21874	40	22	same	same	ADJ
eistud-21874	40	23	as	as	ADP
eistud-21874	40	24	efficiency	efficiency	NOUN
eistud-21874	40	25	,	,	PUNCT
eistud-21874	40	26	while	while	SCONJ
eistud-21874	40	27	other	other	ADJ
eistud-21874	40	28	researchers	researcher	NOUN
eistud-21874	40	29	believe	believe	VERB
eistud-21874	40	30	that	that	SCONJ
eistud-21874	40	31	effectiveness	effectiveness	NOUN
eistud-21874	40	32	can	can	AUX
eistud-21874	40	33	be	be	AUX
eistud-21874	40	34	defined	define	VERB
eistud-21874	40	35	as	as	ADP
eistud-21874	40	36	appropriation	appropriation	NOUN
eistud-21874	40	37	of	of	ADP
eistud-21874	40	38	internal	internal	ADJ
eistud-21874	40	39	resources	resource	NOUN
eistud-21874	40	40	,	,	PUNCT
eistud-21874	40	41	hence	hence	ADV
eistud-21874	40	42	–	–	PUNCT
eistud-21874	40	43	efficiency	efficiency	NOUN
eistud-21874	40	44	.	.	PUNCT
eistud-21874	41	1	overall	overall	ADV
eistud-21874	41	2	,	,	PUNCT
eistud-21874	41	3	it	it	PRON
eistud-21874	41	4	is	be	AUX
eistud-21874	41	5	admitted	admit	VERB
eistud-21874	41	6	that	that	SCONJ
eistud-21874	41	7	the	the	DET
eistud-21874	41	8	131	131	NUM
eistud-21874	41	9	european	european	ADJ
eistud-21874	41	10	integrat	integrat	NOUN
eistud-21874	41	11	ion	ion	NOUN
eistud-21874	41	12	studies	study	NOUN
eistud-21874	41	13	2018/12	2018/12	NUM
eistud-21874	41	14	concept	concept	NOUN
eistud-21874	41	15	of	of	ADP
eistud-21874	41	16	effectiveness	effectiveness	NOUN
eistud-21874	41	17	rests	rest	VERB
eistud-21874	41	18	upon	upon	SCONJ
eistud-21874	41	19	three	three	NUM
eistud-21874	41	20	elements	element	NOUN
eistud-21874	41	21	:	:	PUNCT
eistud-21874	41	22	investments	investment	NOUN
eistud-21874	41	23	,	,	PUNCT
eistud-21874	41	24	short	short	ADJ
eistud-21874	41	25	-	-	PUNCT
eistud-21874	41	26	term	term	NOUN
eistud-21874	41	27	performance	performance	NOUN
eistud-21874	41	28	and	and	CCONJ
eistud-21874	41	29	long	long	ADJ
eistud-21874	41	30	-	-	PUNCT
eistud-21874	41	31	term	term	NOUN
eistud-21874	41	32	performance	performance	NOUN
eistud-21874	41	33	.	.	PUNCT
eistud-21874	42	1	the	the	DET
eistud-21874	42	2	concept	concept	NOUN
eistud-21874	42	3	of	of	ADP
eistud-21874	42	4	efficiency	efficiency	NOUN
eistud-21874	42	5	refers	refer	VERB
eistud-21874	42	6	to	to	ADP
eistud-21874	42	7	both	both	CCONJ
eistud-21874	42	8	the	the	DET
eistud-21874	42	9	consumption	consumption	NOUN
eistud-21874	42	10	and	and	CCONJ
eistud-21874	42	11	the	the	DET
eistud-21874	42	12	quality	quality	NOUN
eistud-21874	42	13	of	of	ADP
eistud-21874	42	14	the	the	DET
eistud-21874	42	15	specific	specific	ADJ
eistud-21874	42	16	results	result	NOUN
eistud-21874	42	17	achieved	achieve	VERB
eistud-21874	42	18	.	.	PUNCT
eistud-21874	43	1	economic	economic	ADJ
eistud-21874	43	2	effectiveness	effectiveness	NOUN
eistud-21874	43	3	(	(	PUNCT
eistud-21874	43	4	efficiency	efficiency	NOUN
eistud-21874	43	5	)	)	PUNCT
eistud-21874	43	6	determines	determine	VERB
eistud-21874	43	7	the	the	DET
eistud-21874	43	8	use	use	NOUN
eistud-21874	43	9	of	of	ADP
eistud-21874	43	10	resources	resource	NOUN
eistud-21874	43	11	with	with	ADP
eistud-21874	43	12	minimum	minimum	ADJ
eistud-21874	43	13	losses	loss	NOUN
eistud-21874	43	14	,	,	PUNCT
eistud-21874	43	15	while	while	SCONJ
eistud-21874	43	16	functional	functional	ADJ
eistud-21874	43	17	effectiveness	effectiveness	NOUN
eistud-21874	43	18	determines	determine	VERB
eistud-21874	43	19	the	the	DET
eistud-21874	43	20	achievement	achievement	NOUN
eistud-21874	43	21	of	of	ADP
eistud-21874	43	22	higher	high	ADJ
eistud-21874	43	23	goals	goal	NOUN
eistud-21874	43	24	.	.	PUNCT
eistud-21874	44	1	based	base	VERB
eistud-21874	44	2	on	on	ADP
eistud-21874	44	3	the	the	DET
eistud-21874	44	4	scientific	scientific	ADJ
eistud-21874	44	5	publications	publication	NOUN
eistud-21874	44	6	,	,	PUNCT
eistud-21874	44	7	the	the	DET
eistud-21874	44	8	authors	author	NOUN
eistud-21874	44	9	propose	propose	VERB
eistud-21874	44	10	such	such	ADJ
eistud-21874	44	11	definitions	definition	NOUN
eistud-21874	44	12	of	of	ADP
eistud-21874	44	13	effectiveness	effectiveness	NOUN
eistud-21874	44	14	:	:	PUNCT
eistud-21874	44	15	1	1	NUM
eistud-21874	44	16	efficiency	efficiency	NOUN
eistud-21874	44	17	,	,	PUNCT
eistud-21874	44	18	effectiveness	effectiveness	NOUN
eistud-21874	44	19	describes	describe	VERB
eistud-21874	44	20	the	the	DET
eistud-21874	44	21	achieved	achieve	VERB
eistud-21874	44	22	performance	performance	NOUN
eistud-21874	44	23	against	against	ADP
eistud-21874	44	24	the	the	DET
eistud-21874	44	25	resources	resource	NOUN
eistud-21874	44	26	used	use	VERB
eistud-21874	44	27	to	to	PART
eistud-21874	44	28	achieve	achieve	VERB
eistud-21874	44	29	a	a	DET
eistud-21874	44	30	certain	certain	ADJ
eistud-21874	44	31	result	result	NOUN
eistud-21874	44	32	;	;	PUNCT
eistud-21874	44	33	2	2	NUM
eistud-21874	44	34	economic	economic	ADJ
eistud-21874	44	35	effectiveness	effectiveness	NOUN
eistud-21874	44	36	(	(	PUNCT
eistud-21874	44	37	efficiency	efficiency	NOUN
eistud-21874	44	38	describes	describe	VERB
eistud-21874	44	39	the	the	DET
eistud-21874	44	40	way	way	NOUN
eistud-21874	44	41	how	how	SCONJ
eistud-21874	44	42	a	a	DET
eistud-21874	44	43	system	system	NOUN
eistud-21874	44	44	or	or	CCONJ
eistud-21874	44	45	its	its	PRON
eistud-21874	44	46	components	component	NOUN
eistud-21874	44	47	achieve	achieve	VERB
eistud-21874	44	48	the	the	DET
eistud-21874	44	49	desired	desire	VERB
eistud-21874	44	50	performance	performance	NOUN
eistud-21874	44	51	compared	compare	VERB
eistud-21874	44	52	to	to	ADP
eistud-21874	44	53	the	the	DET
eistud-21874	44	54	resource	resource	NOUN
eistud-21874	44	55	consumption	consumption	NOUN
eistud-21874	44	56	,	,	PUNCT
eistud-21874	44	57	providing	provide	VERB
eistud-21874	44	58	maximum	maximum	ADJ
eistud-21874	44	59	return	return	NOUN
eistud-21874	44	60	on	on	ADP
eistud-21874	44	61	resources	resource	NOUN
eistud-21874	44	62	and	and	CCONJ
eistud-21874	44	63	their	their	PRON
eistud-21874	44	64	use	use	NOUN
eistud-21874	44	65	with	with	ADP
eistud-21874	44	66	minimal	minimal	ADJ
eistud-21874	44	67	losses	loss	NOUN
eistud-21874	44	68	;	;	PUNCT
eistud-21874	44	69	3	3	NUM
eistud-21874	44	70	functional	functional	ADJ
eistud-21874	44	71	effectiveness	effectiveness	NOUN
eistud-21874	44	72	describes	describe	VERB
eistud-21874	44	73	how	how	SCONJ
eistud-21874	44	74	any	any	DET
eistud-21874	44	75	system	system	NOUN
eistud-21874	44	76	or	or	CCONJ
eistud-21874	44	77	its	its	PRON
eistud-21874	44	78	components	component	NOUN
eistud-21874	44	79	achieves	achieve	VERB
eistud-21874	44	80	the	the	DET
eistud-21874	44	81	desired	desire	VERB
eistud-21874	44	82	performance	performance	NOUN
eistud-21874	44	83	compared	compare	VERB
eistud-21874	44	84	to	to	ADP
eistud-21874	44	85	resource	resource	NOUN
eistud-21874	44	86	consumption	consumption	NOUN
eistud-21874	44	87	,	,	PUNCT
eistud-21874	44	88	providing	provide	VERB
eistud-21874	44	89	maximum	maximum	ADJ
eistud-21874	44	90	return	return	NOUN
eistud-21874	44	91	on	on	ADP
eistud-21874	44	92	resources	resource	NOUN
eistud-21874	44	93	and	and	CCONJ
eistud-21874	44	94	their	their	PRON
eistud-21874	44	95	use	use	NOUN
eistud-21874	44	96	with	with	ADP
eistud-21874	44	97	minimal	minimal	ADJ
eistud-21874	44	98	losses	loss	NOUN
eistud-21874	44	99	.	.	PUNCT
eistud-21874	45	1	(	(	PUNCT
eistud-21874	45	2	kotāne	kotāne	NOUN
eistud-21874	45	3	,	,	PUNCT
eistud-21874	45	4	2014	2014	NUM
eistud-21874	45	5	)	)	PUNCT
eistud-21874	46	1	_	_	NOUN
eistud-21874	46	2	another	another	DET
eistud-21874	46	3	research	research	NOUN
eistud-21874	46	4	on	on	ADP
eistud-21874	46	5	effectiveness	effectiveness	NOUN
eistud-21874	46	6	was	be	AUX
eistud-21874	46	7	carried	carry	VERB
eistud-21874	46	8	out	out	ADP
eistud-21874	46	9	at	at	ADP
eistud-21874	46	10	the	the	DET
eistud-21874	46	11	debrecen	debrecen	PROPN
eistud-21874	46	12	university	university	NOUN
eistud-21874	46	13	.	.	PUNCT
eistud-21874	47	1	it	it	PRON
eistud-21874	47	2	was	be	AUX
eistud-21874	47	3	related	relate	VERB
eistud-21874	47	4	to	to	PART
eistud-21874	47	5	explanation	explanation	VERB
eistud-21874	47	6	of	of	ADP
eistud-21874	47	7	the	the	DET
eistud-21874	47	8	concept	concept	NOUN
eistud-21874	47	9	in	in	ADP
eistud-21874	47	10	different	different	ADJ
eistud-21874	47	11	dictionaries	dictionary	NOUN
eistud-21874	47	12	:	:	PUNCT
eistud-21874	47	13	_	_	PRON
eistud-21874	47	14	efficiency	efficiency	NOUN
eistud-21874	47	15	–	–	PUNCT
eistud-21874	47	16	achieving	achieve	VERB
eistud-21874	47	17	the	the	DET
eistud-21874	47	18	desired	desire	VERB
eistud-21874	47	19	result	result	NOUN
eistud-21874	47	20	with	with	ADP
eistud-21874	47	21	minimal	minimal	ADJ
eistud-21874	47	22	effort	effort	NOUN
eistud-21874	47	23	,	,	PUNCT
eistud-21874	47	24	expenses	expense	NOUN
eistud-21874	47	25	and	and	CCONJ
eistud-21874	47	26	losses	loss	NOUN
eistud-21874	47	27	;	;	PUNCT
eistud-21874	47	28	(	(	PUNCT
eistud-21874	47	29	neufeldt	neufeldt	NOUN
eistud-21874	47	30	,	,	PUNCT
eistud-21874	47	31	sparks	spark	VERB
eistud-21874	47	32	,	,	PUNCT
eistud-21874	47	33	1995	1995	NUM
eistud-21874	47	34	)	)	PUNCT
eistud-21874	48	1	_	_	PRON
eistud-21874	48	2	efficiency	efficiency	NOUN
eistud-21874	48	3	–	–	PUNCT
eistud-21874	48	4	achieving	achieve	VERB
eistud-21874	48	5	the	the	DET
eistud-21874	48	6	desired	desire	VERB
eistud-21874	48	7	results	result	NOUN
eistud-21874	48	8	with	with	ADP
eistud-21874	48	9	as	as	ADV
eistud-21874	48	10	little	little	ADJ
eistud-21874	48	11	investment	investment	NOUN
eistud-21874	48	12	as	as	ADP
eistud-21874	48	13	possible	possible	ADJ
eistud-21874	48	14	or	or	CCONJ
eistud-21874	48	15	maximizing	maximize	VERB
eistud-21874	48	16	the	the	DET
eistud-21874	48	17	results	result	NOUN
eistud-21874	48	18	with	with	ADP
eistud-21874	48	19	existing	exist	VERB
eistud-21874	48	20	resources	resource	NOUN
eistud-21874	48	21	;	;	PUNCT
eistud-21874	48	22	(	(	PUNCT
eistud-21874	48	23	black	black	NOUN
eistud-21874	48	24	et	et	PROPN
eistud-21874	48	25	al	al	PROPN
eistud-21874	48	26	.	.	PROPN
eistud-21874	48	27	,	,	PUNCT
eistud-21874	48	28	2002	2002	NUM
eistud-21874	48	29	)	)	PUNCT
eistud-21874	49	1	_	_	PRON
eistud-21874	49	2	efficiency	efficiency	NOUN
eistud-21874	49	3	–	–	PUNCT
eistud-21874	49	4	functional	functional	ADJ
eistud-21874	49	5	,	,	PUNCT
eistud-21874	49	6	technical	technical	ADJ
eistud-21874	49	7	efficiency	efficiency	NOUN
eistud-21874	49	8	;	;	PUNCT
eistud-21874	49	9	the	the	DET
eistud-21874	49	10	manufacturer	manufacturer	NOUN
eistud-21874	49	11	’s	’s	PART
eistud-21874	49	12	ability	ability	NOUN
eistud-21874	49	13	to	to	PART
eistud-21874	49	14	produce	produce	VERB
eistud-21874	49	15	a	a	DET
eistud-21874	49	16	maximum	maximum	ADJ
eistud-21874	49	17	output	output	NOUN
eistud-21874	49	18	with	with	ADP
eistud-21874	49	19	acceptable	acceptable	ADJ
eistud-21874	49	20	quality	quality	NOUN
eistud-21874	49	21	with	with	ADP
eistud-21874	49	22	minimal	minimal	ADJ
eistud-21874	49	23	investment	investment	NOUN
eistud-21874	49	24	;	;	PUNCT
eistud-21874	49	25	economic	economic	ADJ
eistud-21874	49	26	efficiency	efficiency	NOUN
eistud-21874	49	27	:	:	PUNCT
eistud-21874	49	28	the	the	DET
eistud-21874	49	29	enterprise	enterprise	NOUN
eistud-21874	49	30	’s	’s	PART
eistud-21874	49	31	ability	ability	NOUN
eistud-21874	49	32	to	to	PART
eistud-21874	49	33	produce	produce	VERB
eistud-21874	49	34	and	and	CCONJ
eistud-21874	49	35	distribute	distribute	VERB
eistud-21874	49	36	its	its	PRON
eistud-21874	49	37	products	product	NOUN
eistud-21874	49	38	at	at	ADP
eistud-21874	49	39	minimum	minimum	ADJ
eistud-21874	49	40	prices	price	NOUN
eistud-21874	49	41	.	.	PUNCT
eistud-21874	50	1	(	(	PUNCT
eistud-21874	50	2	black	black	NOUN
eistud-21874	50	3	et	et	PROPN
eistud-21874	50	4	al	al	PROPN
eistud-21874	50	5	.	.	PROPN
eistud-21874	50	6	,	,	PUNCT
eistud-21874	50	7	2009	2009	NUM
eistud-21874	50	8	)	)	PUNCT
eistud-21874	51	1	_	_	PUNCT
eistud-21874	51	2	besides	besides	SCONJ
eistud-21874	51	3	that	that	PRON
eistud-21874	51	4	,	,	PUNCT
eistud-21874	51	5	the	the	DET
eistud-21874	51	6	definition	definition	NOUN
eistud-21874	51	7	of	of	ADP
eistud-21874	51	8	productivity	productivity	NOUN
eistud-21874	51	9	is	be	AUX
eistud-21874	51	10	being	be	AUX
eistud-21874	51	11	mentioned	mention	VERB
eistud-21874	51	12	,	,	PUNCT
eistud-21874	51	13	since	since	SCONJ
eistud-21874	51	14	according	accord	VERB
eistud-21874	51	15	to	to	ADP
eistud-21874	51	16	the	the	DET
eistud-21874	51	17	authors	author	NOUN
eistud-21874	51	18	,	,	PUNCT
eistud-21874	51	19	it	it	PRON
eistud-21874	51	20	exhibits	exhibit	VERB
eistud-21874	51	21	similar	similar	ADJ
eistud-21874	51	22	features	feature	NOUN
eistud-21874	51	23	to	to	ADP
eistud-21874	51	24	the	the	DET
eistud-21874	51	25	one	one	NUM
eistud-21874	51	26	of	of	ADP
eistud-21874	51	27	efficiency	efficiency	NOUN
eistud-21874	51	28	.	.	PUNCT
eistud-21874	52	1	productivity	productivity	NOUN
eistud-21874	52	2	is	be	AUX
eistud-21874	52	3	the	the	DET
eistud-21874	52	4	result	result	NOUN
eistud-21874	52	5	of	of	ADP
eistud-21874	52	6	an	an	DET
eistud-21874	52	7	organization	organization	NOUN
eistud-21874	52	8	or	or	CCONJ
eistud-21874	52	9	economy	economy	NOUN
eistud-21874	52	10	per	per	ADP
eistud-21874	52	11	unit	unit	NOUN
eistud-21874	52	12	(	(	PUNCT
eistud-21874	52	13	work	work	NOUN
eistud-21874	52	14	,	,	PUNCT
eistud-21874	52	15	material	material	NOUN
eistud-21874	52	16	resources	resource	NOUN
eistud-21874	52	17	,	,	PUNCT
eistud-21874	52	18	capital	capital	NOUN
eistud-21874	52	19	,	,	PUNCT
eistud-21874	52	20	etc	etc	X
eistud-21874	52	21	.	.	X
eistud-21874	52	22	)	)	PUNCT
eistud-21874	52	23	.	.	PUNCT
eistud-21874	53	1	(	(	PUNCT
eistud-21874	53	2	black	black	ADJ
eistud-21874	53	3	et	et	NOUN
eistud-21874	53	4	.	.	PUNCT
eistud-21874	54	1	al	al	PROPN
eistud-21874	54	2	.	.	PROPN
eistud-21874	54	3	,	,	PUNCT
eistud-21874	54	4	2002	2002	NUM
eistud-21874	54	5	)	)	PUNCT
eistud-21874	54	6	.	.	PUNCT
eistud-21874	55	1	the	the	DET
eistud-21874	55	2	authors	author	NOUN
eistud-21874	55	3	of	of	ADP
eistud-21874	55	4	the	the	DET
eistud-21874	55	5	current	current	ADJ
eistud-21874	55	6	study	study	NOUN
eistud-21874	55	7	agree	agree	VERB
eistud-21874	55	8	that	that	SCONJ
eistud-21874	55	9	the	the	DET
eistud-21874	55	10	concept	concept	NOUN
eistud-21874	55	11	of	of	ADP
eistud-21874	55	12	effectiveness	effectiveness	NOUN
eistud-21874	55	13	is	be	AUX
eistud-21874	55	14	very	very	ADV
eistud-21874	55	15	broad	broad	ADJ
eistud-21874	55	16	and	and	CCONJ
eistud-21874	55	17	not	not	PART
eistud-21874	55	18	clear	clear	ADJ
eistud-21874	55	19	.	.	PUNCT
eistud-21874	56	1	it	it	PRON
eistud-21874	56	2	can	can	AUX
eistud-21874	56	3	be	be	AUX
eistud-21874	56	4	noted	note	VERB
eistud-21874	56	5	that	that	SCONJ
eistud-21874	56	6	some	some	DET
eistud-21874	56	7	authors	author	NOUN
eistud-21874	56	8	define	define	VERB
eistud-21874	56	9	effectiveness	effectiveness	NOUN
eistud-21874	56	10	only	only	ADV
eistud-21874	56	11	in	in	ADP
eistud-21874	56	12	relation	relation	NOUN
eistud-21874	56	13	to	to	ADP
eistud-21874	56	14	the	the	DET
eistud-21874	56	15	efficient	efficient	ADJ
eistud-21874	56	16	use	use	NOUN
eistud-21874	56	17	of	of	ADP
eistud-21874	56	18	resources	resource	NOUN
eistud-21874	56	19	,	,	PUNCT
eistud-21874	56	20	but	but	CCONJ
eistud-21874	56	21	some	some	PRON
eistud-21874	56	22	distinguish	distinguish	VERB
eistud-21874	56	23	between	between	ADP
eistud-21874	56	24	economic	economic	ADJ
eistud-21874	56	25	and	and	CCONJ
eistud-21874	56	26	functional	functional	ADJ
eistud-21874	56	27	efficiency	efficiency	NOUN
eistud-21874	56	28	,	,	PUNCT
eistud-21874	56	29	which	which	PRON
eistud-21874	56	30	allows	allow	VERB
eistud-21874	56	31	to	to	PART
eistud-21874	56	32	assess	assess	VERB
eistud-21874	56	33	separately	separately	ADV
eistud-21874	56	34	both	both	CCONJ
eistud-21874	56	35	the	the	DET
eistud-21874	56	36	use	use	NOUN
eistud-21874	56	37	of	of	ADP
eistud-21874	56	38	resources	resource	NOUN
eistud-21874	56	39	,	,	PUNCT
eistud-21874	56	40	the	the	DET
eistud-21874	56	41	achievement	achievement	NOUN
eistud-21874	56	42	of	of	ADP
eistud-21874	56	43	objectives	objective	NOUN
eistud-21874	56	44	and	and	CCONJ
eistud-21874	56	45	pricing	pricing	NOUN
eistud-21874	56	46	principles	principle	NOUN
eistud-21874	56	47	.	.	PUNCT
eistud-21874	57	1	this	this	DET
eistud-21874	57	2	second	second	ADJ
eistud-21874	57	3	approach	approach	NOUN
eistud-21874	57	4	seems	seem	VERB
eistud-21874	57	5	to	to	PART
eistud-21874	57	6	be	be	AUX
eistud-21874	57	7	more	more	ADV
eistud-21874	57	8	adequate	adequate	ADJ
eistud-21874	57	9	as	as	SCONJ
eistud-21874	57	10	the	the	DET
eistud-21874	57	11	company	company	NOUN
eistud-21874	57	12	’s	’s	PART
eistud-21874	57	13	operation	operation	NOUN
eistud-21874	57	14	is	be	AUX
eistud-21874	57	15	a	a	DET
eistud-21874	57	16	complex	complex	ADJ
eistud-21874	57	17	process	process	NOUN
eistud-21874	57	18	that	that	PRON
eistud-21874	57	19	includes	include	VERB
eistud-21874	57	20	resource	resource	NOUN
eistud-21874	57	21	planning	planning	NOUN
eistud-21874	57	22	,	,	PUNCT
eistud-21874	57	23	setting	set	VERB
eistud-21874	57	24	short	short	ADJ
eistud-21874	57	25	-	-	PUNCT
eistud-21874	57	26	term	term	NOUN
eistud-21874	57	27	and	and	CCONJ
eistud-21874	57	28	long	long	ADJ
eistud-21874	57	29	-	-	PUNCT
eistud-21874	57	30	term	term	NOUN
eistud-21874	57	31	goals	goal	NOUN
eistud-21874	57	32	for	for	ADP
eistud-21874	57	33	enterprise	enterprise	NOUN
eistud-21874	57	34	development	development	NOUN
eistud-21874	57	35	and	and	CCONJ
eistud-21874	57	36	innovation	innovation	NOUN
eistud-21874	57	37	,	,	PUNCT
eistud-21874	57	38	and	and	CCONJ
eistud-21874	57	39	employee	employee	NOUN
eistud-21874	57	40	motivation	motivation	NOUN
eistud-21874	57	41	to	to	PART
eistud-21874	57	42	improve	improve	VERB
eistud-21874	57	43	performance	performance	NOUN
eistud-21874	57	44	,	,	PUNCT
eistud-21874	57	45	as	as	ADV
eistud-21874	57	46	well	well	ADV
eistud-21874	57	47	as	as	ADP
eistud-21874	57	48	pricing	pricing	NOUN
eistud-21874	57	49	procedures	procedure	NOUN
eistud-21874	57	50	.	.	PUNCT
eistud-21874	58	1	the	the	DET
eistud-21874	58	2	activity	activity	NOUN
eistud-21874	58	3	of	of	ADP
eistud-21874	58	4	an	an	DET
eistud-21874	58	5	enterprise	enterprise	NOUN
eistud-21874	58	6	can	can	AUX
eistud-21874	58	7	not	not	PART
eistud-21874	58	8	be	be	AUX
eistud-21874	58	9	assessed	assess	VERB
eistud-21874	58	10	solely	solely	ADV
eistud-21874	58	11	on	on	ADP
eistud-21874	58	12	the	the	DET
eistud-21874	58	13	basis	basis	NOUN
eistud-21874	58	14	of	of	ADP
eistud-21874	58	15	resource	resource	NOUN
eistud-21874	58	16	use	use	NOUN
eistud-21874	58	17	,	,	PUNCT
eistud-21874	58	18	since	since	SCONJ
eistud-21874	58	19	this	this	DET
eistud-21874	58	20	assessment	assessment	NOUN
eistud-21874	58	21	will	will	AUX
eistud-21874	58	22	not	not	PART
eistud-21874	58	23	be	be	AUX
eistud-21874	58	24	complete	complete	ADJ
eistud-21874	58	25	and	and	CCONJ
eistud-21874	58	26	will	will	AUX
eistud-21874	58	27	not	not	PART
eistud-21874	58	28	reflect	reflect	VERB
eistud-21874	58	29	the	the	DET
eistud-21874	58	30	existing	exist	VERB
eistud-21874	58	31	situation	situation	NOUN
eistud-21874	58	32	in	in	ADP
eistud-21874	58	33	the	the	DET
eistud-21874	58	34	full	full	ADJ
eistud-21874	58	35	.	.	PUNCT
eistud-21874	59	1	therefore	therefore	ADV
eistud-21874	59	2	,	,	PUNCT
eistud-21874	59	3	the	the	DET
eistud-21874	59	4	authors	author	NOUN
eistud-21874	59	5	believe	believe	VERB
eistud-21874	59	6	that	that	SCONJ
eistud-21874	59	7	the	the	DET
eistud-21874	59	8	definition	definition	NOUN
eistud-21874	59	9	should	should	AUX
eistud-21874	59	10	be	be	AUX
eistud-21874	59	11	split	split	VERB
eistud-21874	59	12	in	in	ADP
eistud-21874	59	13	two	two	NUM
eistud-21874	59	14	economic	economic	ADJ
eistud-21874	59	15	and	and	CCONJ
eistud-21874	59	16	functional	functional	ADJ
eistud-21874	59	17	effectiveness	effectiveness	NOUN
eistud-21874	59	18	,	,	PUNCT
eistud-21874	59	19	which	which	PRON
eistud-21874	59	20	more	more	ADV
eistud-21874	59	21	fully	fully	ADV
eistud-21874	59	22	reflects	reflect	VERB
eistud-21874	59	23	its	its	PRON
eistud-21874	59	24	essence	essence	NOUN
eistud-21874	59	25	.	.	PUNCT
eistud-21874	60	1	so	so	ADV
eistud-21874	60	2	,	,	PUNCT
eistud-21874	60	3	the	the	DET
eistud-21874	60	4	economic	economic	ADJ
eistud-21874	60	5	effectiveness	effectiveness	NOUN
eistud-21874	60	6	is	be	AUX
eistud-21874	60	7	ability	ability	NOUN
eistud-21874	60	8	of	of	ADP
eistud-21874	60	9	an	an	DET
eistud-21874	60	10	enterprise	enterprise	NOUN
eistud-21874	60	11	to	to	PART
eistud-21874	60	12	produce	produce	VERB
eistud-21874	60	13	a	a	DET
eistud-21874	60	14	good	good	ADJ
eistud-21874	60	15	quality	quality	NOUN
eistud-21874	60	16	product	product	NOUN
eistud-21874	60	17	or	or	CCONJ
eistud-21874	60	18	provide	provide	VERB
eistud-21874	60	19	a	a	DET
eistud-21874	60	20	quality	quality	NOUN
eistud-21874	60	21	service	service	NOUN
eistud-21874	60	22	using	use	VERB
eistud-21874	60	23	as	as	ADV
eistud-21874	60	24	little	little	ADJ
eistud-21874	60	25	labor	labor	NOUN
eistud-21874	60	26	,	,	PUNCT
eistud-21874	60	27	raw	raw	ADJ
eistud-21874	60	28	material	material	NOUN
eistud-21874	60	29	or	or	CCONJ
eistud-21874	60	30	capital	capital	NOUN
eistud-21874	60	31	resources	resource	NOUN
eistud-21874	60	32	as	as	ADP
eistud-21874	60	33	possible	possible	ADJ
eistud-21874	60	34	.	.	PUNCT
eistud-21874	61	1	in	in	ADP
eistud-21874	61	2	turn	turn	NOUN
eistud-21874	61	3	,	,	PUNCT
eistud-21874	61	4	the	the	DET
eistud-21874	61	5	functional	functional	ADJ
eistud-21874	61	6	effectiveness	effectiveness	NOUN
eistud-21874	61	7	is	be	AUX
eistud-21874	61	8	ability	ability	NOUN
eistud-21874	61	9	of	of	ADP
eistud-21874	61	10	an	an	DET
eistud-21874	61	11	enterprise	enterprise	NOUN
eistud-21874	61	12	to	to	PART
eistud-21874	61	13	achieve	achieve	VERB
eistud-21874	61	14	results	result	NOUN
eistud-21874	61	15	that	that	PRON
eistud-21874	61	16	meet	meet	VERB
eistud-21874	61	17	the	the	DET
eistud-21874	61	18	objectives	objective	NOUN
eistud-21874	61	19	set	set	VERB
eistud-21874	61	20	.	.	PUNCT
eistud-21874	62	1	summarizing	summarize	VERB
eistud-21874	62	2	these	these	DET
eistud-21874	62	3	definitions	definition	NOUN
eistud-21874	62	4	,	,	PUNCT
eistud-21874	62	5	it	it	PRON
eistud-21874	62	6	can	can	AUX
eistud-21874	62	7	be	be	AUX
eistud-21874	62	8	concluded	conclude	VERB
eistud-21874	62	9	that	that	SCONJ
eistud-21874	62	10	efficiency	efficiency	NOUN
eistud-21874	62	11	(	(	PUNCT
eistud-21874	62	12	effectiveness	effectiveness	NOUN
eistud-21874	62	13	)	)	PUNCT
eistud-21874	62	14	is	be	AUX
eistud-21874	62	15	ability	ability	NOUN
eistud-21874	62	16	of	of	ADP
eistud-21874	62	17	an	an	DET
eistud-21874	62	18	enterprise	enterprise	NOUN
eistud-21874	62	19	to	to	PART
eistud-21874	62	20	produce	produce	VERB
eistud-21874	62	21	a	a	DET
eistud-21874	62	22	quality	quality	NOUN
eistud-21874	62	23	product	product	NOUN
eistud-21874	62	24	or	or	CCONJ
eistud-21874	62	25	to	to	PART
eistud-21874	62	26	provide	provide	VERB
eistud-21874	62	27	a	a	DET
eistud-21874	62	28	quality	quality	NOUN
eistud-21874	62	29	service	service	NOUN
eistud-21874	62	30	with	with	ADP
eistud-21874	62	31	the	the	DET
eistud-21874	62	32	least	least	ADJ
eistud-21874	62	33	investment	investment	NOUN
eistud-21874	62	34	possible	possible	ADJ
eistud-21874	62	35	and	and	CCONJ
eistud-21874	62	36	to	to	PART
eistud-21874	62	37	achieve	achieve	VERB
eistud-21874	62	38	the	the	DET
eistud-21874	62	39	objectives	objective	NOUN
eistud-21874	62	40	.	.	PUNCT
eistud-21874	63	1	several	several	ADJ
eistud-21874	63	2	theories	theory	NOUN
eistud-21874	63	3	of	of	ADP
eistud-21874	63	4	efficiency	efficiency	NOUN
eistud-21874	63	5	are	be	AUX
eistud-21874	63	6	considered	consider	VERB
eistud-21874	63	7	in	in	ADP
eistud-21874	63	8	the	the	DET
eistud-21874	63	9	scientific	scientific	ADJ
eistud-21874	63	10	literature	literature	NOUN
eistud-21874	63	11	,	,	PUNCT
eistud-21874	63	12	such	such	ADJ
eistud-21874	63	13	as	as	ADP
eistud-21874	63	14	the	the	DET
eistud-21874	63	15	ones	one	NOUN
eistud-21874	63	16	of	of	ADP
eistud-21874	63	17	constraints	constraint	NOUN
eistud-21874	63	18	,	,	PUNCT
eistud-21874	63	19	queueing	queue	VERB
eistud-21874	63	20	,	,	PUNCT
eistud-21874	63	21	lean	lean	ADJ
eistud-21874	63	22	,	,	PUNCT
eistud-21874	63	23	six	six	NUM
eistud-21874	63	24	sigma	sigma	NOUN
eistud-21874	63	25	,	,	PUNCT
eistud-21874	63	26	total	total	ADJ
eistud-21874	63	27	quality	quality	NOUN
eistud-21874	63	28	management	management	NOUN
eistud-21874	63	29	,	,	PUNCT
eistud-21874	63	30	etc	etc	X
eistud-21874	63	31	.	.	X
eistud-21874	64	1	the	the	DET
eistud-21874	64	2	queueing	queue	VERB
eistud-21874	64	3	theory	theory	NOUN
eistud-21874	64	4	is	be	AUX
eistud-21874	64	5	european	european	ADJ
eistud-21874	64	6	integrat	integrat	NOUN
eistud-21874	64	7	ion	ion	NOUN
eistud-21874	64	8	studies	study	NOUN
eistud-21874	64	9	2018/12	2018/12	NUM
eistud-21874	64	10	132	132	NUM
eistud-21874	64	11	one	one	NUM
eistud-21874	64	12	of	of	ADP
eistud-21874	64	13	the	the	DET
eistud-21874	64	14	methods	method	NOUN
eistud-21874	64	15	of	of	ADP
eistud-21874	64	16	mathematical	mathematical	ADJ
eistud-21874	64	17	modeling	modeling	NOUN
eistud-21874	64	18	,	,	PUNCT
eistud-21874	64	19	which	which	PRON
eistud-21874	64	20	aims	aim	VERB
eistud-21874	64	21	to	to	PART
eistud-21874	64	22	provide	provide	VERB
eistud-21874	64	23	the	the	DET
eistud-21874	64	24	theoretical	theoretical	ADJ
eistud-21874	64	25	basis	basis	NOUN
eistud-21874	64	26	for	for	ADP
eistud-21874	64	27	modeling	modeling	NOUN
eistud-21874	64	28	and	and	CCONJ
eistud-21874	64	29	efficient	efficient	ADJ
eistud-21874	64	30	operation	operation	NOUN
eistud-21874	64	31	of	of	ADP
eistud-21874	64	32	the	the	DET
eistud-21874	64	33	queuing	queuing	NOUN
eistud-21874	64	34	systems	system	NOUN
eistud-21874	64	35	.	.	PUNCT
eistud-21874	65	1	the	the	DET
eistud-21874	65	2	use	use	NOUN
eistud-21874	65	3	of	of	ADP
eistud-21874	65	4	the	the	DET
eistud-21874	65	5	theory	theory	NOUN
eistud-21874	65	6	in	in	ADP
eistud-21874	65	7	practice	practice	NOUN
eistud-21874	65	8	allows	allow	VERB
eistud-21874	65	9	the	the	DET
eistud-21874	65	10	company	company	NOUN
eistud-21874	65	11	to	to	PART
eistud-21874	65	12	avoid	avoid	VERB
eistud-21874	65	13	situations	situation	NOUN
eistud-21874	65	14	where	where	SCONJ
eistud-21874	65	15	the	the	DET
eistud-21874	65	16	customer	customer	NOUN
eistud-21874	65	17	is	be	AUX
eistud-21874	65	18	forced	force	VERB
eistud-21874	65	19	to	to	PART
eistud-21874	65	20	wait	wait	VERB
eistud-21874	65	21	for	for	ADP
eistud-21874	65	22	a	a	DET
eistud-21874	65	23	long	long	ADJ
eistud-21874	65	24	time	time	NOUN
eistud-21874	65	25	or	or	CCONJ
eistud-21874	65	26	eventually	eventually	ADV
eistud-21874	65	27	to	to	PART
eistud-21874	65	28	give	give	VERB
eistud-21874	65	29	up	up	ADP
eistud-21874	65	30	the	the	DET
eistud-21874	65	31	service	service	NOUN
eistud-21874	65	32	because	because	SCONJ
eistud-21874	65	33	the	the	DET
eistud-21874	65	34	company	company	NOUN
eistud-21874	65	35	has	have	VERB
eistud-21874	65	36	poorly	poorly	ADV
eistud-21874	65	37	the	the	DET
eistud-21874	65	38	organized	organized	ADJ
eistud-21874	65	39	customer	customer	NOUN
eistud-21874	65	40	flow	flow	NOUN
eistud-21874	65	41	.	.	PUNCT
eistud-21874	66	1	this	this	DET
eistud-21874	66	2	theory	theory	NOUN
eistud-21874	66	3	employs	employ	VERB
eistud-21874	66	4	mathematical	mathematical	ADJ
eistud-21874	66	5	statistics	statistic	NOUN
eistud-21874	66	6	and	and	CCONJ
eistud-21874	66	7	probability	probability	NOUN
eistud-21874	66	8	theory	theory	NOUN
eistud-21874	66	9	.	.	PUNCT
eistud-21874	67	1	the	the	DET
eistud-21874	67	2	founder	founder	NOUN
eistud-21874	67	3	of	of	ADP
eistud-21874	67	4	the	the	DET
eistud-21874	67	5	queueing	queueing	NOUN
eistud-21874	67	6	theory	theory	NOUN
eistud-21874	67	7	is	be	AUX
eistud-21874	67	8	danish	danish	ADJ
eistud-21874	67	9	scientist	scientist	NOUN
eistud-21874	67	10	a.k	a.k	PROPN
eistud-21874	67	11	.	.	PROPN
eistud-21874	67	12	erlang	erlang	PROPN
eistud-21874	67	13	as	as	ADP
eistud-21874	67	14	a	a	DET
eistud-21874	67	15	telephone	telephone	NOUN
eistud-21874	67	16	company	company	NOUN
eistud-21874	67	17	employee	employee	NOUN
eistud-21874	67	18	in	in	ADP
eistud-21874	67	19	the	the	DET
eistud-21874	67	20	beginning	beginning	NOUN
eistud-21874	67	21	of	of	ADP
eistud-21874	67	22	the	the	DET
eistud-21874	67	23	20th	20th	ADJ
eistud-21874	67	24	century	century	NOUN
eistud-21874	67	25	he	he	PRON
eistud-21874	67	26	published	publish	VERB
eistud-21874	67	27	his	his	PRON
eistud-21874	67	28	work	work	NOUN
eistud-21874	67	29	“	"	PUNCT
eistud-21874	67	30	probability	probability	NOUN
eistud-21874	67	31	theory	theory	NOUN
eistud-21874	67	32	and	and	CCONJ
eistud-21874	67	33	telephone	telephone	NOUN
eistud-21874	67	34	conversation	conversation	NOUN
eistud-21874	67	35	,	,	PUNCT
eistud-21874	67	36	”	"	PUNCT
eistud-21874	67	37	where	where	SCONJ
eistud-21874	67	38	he	he	PRON
eistud-21874	67	39	addressed	address	VERB
eistud-21874	67	40	the	the	DET
eistud-21874	67	41	customer	customer	NOUN
eistud-21874	67	42	service	service	NOUN
eistud-21874	67	43	problems	problem	NOUN
eistud-21874	67	44	associated	associate	VERB
eistud-21874	67	45	with	with	ADP
eistud-21874	67	46	the	the	DET
eistud-21874	67	47	abandonment	abandonment	NOUN
eistud-21874	67	48	of	of	ADP
eistud-21874	67	49	services	service	NOUN
eistud-21874	67	50	by	by	ADP
eistud-21874	67	51	the	the	DET
eistud-21874	67	52	means	mean	NOUN
eistud-21874	67	53	of	of	ADP
eistud-21874	67	54	the	the	DET
eistud-21874	67	55	queueing	queueing	NOUN
eistud-21874	67	56	theory	theory	NOUN
eistud-21874	67	57	.	.	PUNCT
eistud-21874	68	1	there	there	PRON
eistud-21874	68	2	are	be	VERB
eistud-21874	68	3	mass	mass	ADJ
eistud-21874	68	4	servicing	servicing	NOUN
eistud-21874	68	5	systems	system	NOUN
eistud-21874	68	6	with	with	ADP
eistud-21874	68	7	and	and	CCONJ
eistud-21874	68	8	without	without	ADP
eistud-21874	68	9	standby	standby	ADJ
eistud-21874	68	10	time	time	NOUN
eistud-21874	68	11	.	.	PUNCT
eistud-21874	69	1	in	in	ADP
eistud-21874	69	2	the	the	DET
eistud-21874	69	3	latter	latter	ADJ
eistud-21874	69	4	case	case	NOUN
eistud-21874	69	5	,	,	PUNCT
eistud-21874	69	6	the	the	DET
eistud-21874	69	7	customer	customer	NOUN
eistud-21874	69	8	leaves	leave	VERB
eistud-21874	69	9	the	the	DET
eistud-21874	69	10	system	system	NOUN
eistud-21874	69	11	without	without	ADP
eistud-21874	69	12	receiving	receive	VERB
eistud-21874	69	13	the	the	DET
eistud-21874	69	14	service	service	NOUN
eistud-21874	69	15	,	,	PUNCT
eistud-21874	69	16	because	because	SCONJ
eistud-21874	69	17	his	his	PRON
eistud-21874	69	18	application	application	NOUN
eistud-21874	69	19	is	be	AUX
eistud-21874	69	20	not	not	PART
eistud-21874	69	21	processed	process	VERB
eistud-21874	69	22	due	due	ADP
eistud-21874	69	23	to	to	ADP
eistud-21874	69	24	the	the	DET
eistud-21874	69	25	system	system	NOUN
eistud-21874	69	26	congestion	congestion	NOUN
eistud-21874	69	27	.	.	PUNCT
eistud-21874	70	1	such	such	ADJ
eistud-21874	70	2	systems	system	NOUN
eistud-21874	70	3	need	need	VERB
eistud-21874	70	4	to	to	PART
eistud-21874	70	5	take	take	VERB
eistud-21874	70	6	into	into	ADP
eistud-21874	70	7	account	account	NOUN
eistud-21874	70	8	losses	loss	NOUN
eistud-21874	70	9	.	.	PUNCT
eistud-21874	71	1	systems	system	NOUN
eistud-21874	71	2	that	that	PRON
eistud-21874	71	3	do	do	AUX
eistud-21874	71	4	not	not	PART
eistud-21874	71	5	want	want	VERB
eistud-21874	71	6	to	to	PART
eistud-21874	71	7	lose	lose	VERB
eistud-21874	71	8	customers	customer	NOUN
eistud-21874	71	9	,	,	PUNCT
eistud-21874	71	10	can	can	AUX
eistud-21874	71	11	make	make	VERB
eistud-21874	71	12	use	use	NOUN
eistud-21874	71	13	of	of	ADP
eistud-21874	71	14	this	this	DET
eistud-21874	71	15	theory	theory	NOUN
eistud-21874	71	16	can	can	AUX
eistud-21874	71	17	be	be	AUX
eistud-21874	71	18	useful	useful	ADJ
eistud-21874	71	19	in	in	ADP
eistud-21874	71	20	order	order	NOUN
eistud-21874	71	21	to	to	PART
eistud-21874	71	22	organize	organize	VERB
eistud-21874	71	23	customer	customer	NOUN
eistud-21874	71	24	flow	flow	VERB
eistud-21874	71	25	more	more	ADV
eistud-21874	71	26	effectively	effectively	ADV
eistud-21874	71	27	and	and	CCONJ
eistud-21874	71	28	ensure	ensure	VERB
eistud-21874	71	29	the	the	DET
eistud-21874	71	30	processing	processing	NOUN
eistud-21874	71	31	of	of	ADP
eistud-21874	71	32	all	all	DET
eistud-21874	71	33	applications	application	NOUN
eistud-21874	71	34	.	.	PUNCT
eistud-21874	72	1	the	the	DET
eistud-21874	72	2	queueing	queue	VERB
eistud-21874	72	3	theory	theory	NOUN
eistud-21874	72	4	is	be	AUX
eistud-21874	72	5	suitable	suitable	ADJ
eistud-21874	72	6	for	for	ADP
eistud-21874	72	7	mass	mass	ADJ
eistud-21874	72	8	-	-	PUNCT
eistud-21874	72	9	servicing	service	VERB
eistud-21874	72	10	systems	system	NOUN
eistud-21874	72	11	with	with	ADP
eistud-21874	72	12	a	a	DET
eistud-21874	72	13	large	large	ADJ
eistud-21874	72	14	flow	flow	NOUN
eistud-21874	72	15	of	of	ADP
eistud-21874	72	16	customers	customer	NOUN
eistud-21874	72	17	and	and	CCONJ
eistud-21874	72	18	limited	limited	ADJ
eistud-21874	72	19	possibilities	possibility	NOUN
eistud-21874	72	20	for	for	ADP
eistud-21874	72	21	processing	process	VERB
eistud-21874	72	22	all	all	DET
eistud-21874	72	23	applications	application	NOUN
eistud-21874	72	24	.	.	PUNCT
eistud-21874	73	1	each	each	DET
eistud-21874	73	2	mass	mass	PROPN
eistud-21874	73	3	service	service	NOUN
eistud-21874	73	4	system	system	NOUN
eistud-21874	73	5	has	have	VERB
eistud-21874	73	6	a	a	DET
eistud-21874	73	7	number	number	NOUN
eistud-21874	73	8	of	of	ADP
eistud-21874	73	9	service	service	NOUN
eistud-21874	73	10	channels	channel	NOUN
eistud-21874	73	11	.	.	PUNCT
eistud-21874	74	1	these	these	DET
eistud-21874	74	2	channels	channel	NOUN
eistud-21874	74	3	are	be	AUX
eistud-21874	74	4	unevenly	unevenly	ADV
eistud-21874	74	5	occupied	occupy	VERB
eistud-21874	74	6	and	and	CCONJ
eistud-21874	74	7	their	their	PRON
eistud-21874	74	8	level	level	NOUN
eistud-21874	74	9	of	of	ADP
eistud-21874	74	10	occupancy	occupancy	NOUN
eistud-21874	74	11	can	can	AUX
eistud-21874	74	12	not	not	PART
eistud-21874	74	13	be	be	AUX
eistud-21874	74	14	predicted	predict	VERB
eistud-21874	74	15	.	.	PUNCT
eistud-21874	75	1	when	when	SCONJ
eistud-21874	75	2	service	service	NOUN
eistud-21874	75	3	channels	channel	NOUN
eistud-21874	75	4	are	be	AUX
eistud-21874	75	5	busy	busy	ADJ
eistud-21874	75	6	,	,	PUNCT
eistud-21874	75	7	they	they	PRON
eistud-21874	75	8	can	can	AUX
eistud-21874	75	9	not	not	PART
eistud-21874	75	10	serve	serve	VERB
eistud-21874	75	11	future	future	ADJ
eistud-21874	75	12	customers	customer	NOUN
eistud-21874	75	13	until	until	SCONJ
eistud-21874	75	14	they	they	PRON
eistud-21874	75	15	are	be	AUX
eistud-21874	75	16	free	free	ADJ
eistud-21874	75	17	,	,	PUNCT
eistud-21874	75	18	so	so	ADV
eistud-21874	75	19	a	a	DET
eistud-21874	75	20	queue	queue	NOUN
eistud-21874	75	21	is	be	AUX
eistud-21874	75	22	forming	form	VERB
eistud-21874	75	23	.	.	PUNCT
eistud-21874	76	1	the	the	DET
eistud-21874	76	2	subject	subject	NOUN
eistud-21874	76	3	of	of	ADP
eistud-21874	76	4	the	the	DET
eistud-21874	76	5	queueing	queueing	NOUN
eistud-21874	76	6	theory	theory	NOUN
eistud-21874	76	7	is	be	AUX
eistud-21874	76	8	the	the	DET
eistud-21874	76	9	determination	determination	NOUN
eistud-21874	76	10	of	of	ADP
eistud-21874	76	11	dependencies	dependency	NOUN
eistud-21874	76	12	between	between	ADP
eistud-21874	76	13	the	the	DET
eistud-21874	76	14	flow	flow	NOUN
eistud-21874	76	15	of	of	ADP
eistud-21874	76	16	the	the	DET
eistud-21874	76	17	application	application	NOUN
eistud-21874	76	18	,	,	PUNCT
eistud-21874	76	19	the	the	DET
eistud-21874	76	20	productivity	productivity	NOUN
eistud-21874	76	21	of	of	ADP
eistud-21874	76	22	the	the	DET
eistud-21874	76	23	individual	individual	ADJ
eistud-21874	76	24	channels	channel	NOUN
eistud-21874	76	25	and	and	CCONJ
eistud-21874	76	26	efficient	efficient	ADJ
eistud-21874	76	27	service	service	NOUN
eistud-21874	76	28	with	with	ADP
eistud-21874	76	29	the	the	DET
eistud-21874	76	30	aim	aim	NOUN
eistud-21874	76	31	of	of	ADP
eistud-21874	76	32	finding	find	VERB
eistud-21874	76	33	the	the	DET
eistud-21874	76	34	best	good	ADJ
eistud-21874	76	35	way	way	NOUN
eistud-21874	76	36	to	to	PART
eistud-21874	76	37	manage	manage	VERB
eistud-21874	76	38	this	this	DET
eistud-21874	76	39	process	process	NOUN
eistud-21874	76	40	.	.	PUNCT
eistud-21874	77	1	the	the	DET
eistud-21874	77	2	main	main	ADJ
eistud-21874	77	3	task	task	NOUN
eistud-21874	77	4	of	of	ADP
eistud-21874	77	5	the	the	DET
eistud-21874	77	6	theory	theory	NOUN
eistud-21874	77	7	is	be	AUX
eistud-21874	77	8	to	to	PART
eistud-21874	77	9	study	study	VERB
eistud-21874	77	10	the	the	DET
eistud-21874	77	11	functioning	functioning	NOUN
eistud-21874	77	12	of	of	ADP
eistud-21874	77	13	the	the	DET
eistud-21874	77	14	service	service	NOUN
eistud-21874	77	15	system	system	NOUN
eistud-21874	77	16	.	.	PUNCT
eistud-21874	78	1	this	this	PRON
eistud-21874	78	2	includes	include	VERB
eistud-21874	78	3	the	the	DET
eistud-21874	78	4	economic	economic	ADJ
eistud-21874	78	5	aspect	aspect	NOUN
eistud-21874	78	6	of	of	ADP
eistud-21874	78	7	defining	define	VERB
eistud-21874	78	8	a	a	DET
eistud-21874	78	9	type	type	NOUN
eistud-21874	78	10	of	of	ADP
eistud-21874	78	11	the	the	DET
eistud-21874	78	12	system	system	NOUN
eistud-21874	78	13	,	,	PUNCT
eistud-21874	78	14	which	which	PRON
eistud-21874	78	15	will	will	AUX
eistud-21874	78	16	minimize	minimize	VERB
eistud-21874	78	17	the	the	DET
eistud-21874	78	18	total	total	ADJ
eistud-21874	78	19	costs	cost	NOUN
eistud-21874	78	20	associated	associate	VERB
eistud-21874	78	21	with	with	ADP
eistud-21874	78	22	the	the	DET
eistud-21874	78	23	loss	loss	NOUN
eistud-21874	78	24	of	of	ADP
eistud-21874	78	25	time	time	NOUN
eistud-21874	78	26	and	and	CCONJ
eistud-21874	78	27	other	other	ADJ
eistud-21874	78	28	resources	resource	NOUN
eistud-21874	78	29	.	.	PUNCT
eistud-21874	79	1	(	(	PUNCT
eistud-21874	79	2	кошуняева	кошуняева	NOUN
eistud-21874	79	3	,	,	PUNCT
eistud-21874	79	4	патронова	патронова	NOUN
eistud-21874	79	5	,	,	PUNCT
eistud-21874	79	6	2013	2013	NUM
eistud-21874	79	7	;	;	PUNCT
eistud-21874	79	8	sztrik	sztrik	PROPN
eistud-21874	79	9	,	,	PUNCT
eistud-21874	79	10	2012	2012	NUM
eistud-21874	79	11	)	)	PUNCT
eistud-21874	79	12	there	there	PRON
eistud-21874	79	13	are	be	VERB
eistud-21874	79	14	certain	certain	ADJ
eistud-21874	79	15	elements	element	NOUN
eistud-21874	79	16	in	in	ADP
eistud-21874	79	17	each	each	DET
eistud-21874	79	18	mass	mass	ADJ
eistud-21874	79	19	servicing	servicing	NOUN
eistud-21874	79	20	system	system	NOUN
eistud-21874	79	21	:	:	PUNCT
eistud-21874	79	22	_	_	DET
eistud-21874	79	23	flow	flow	NOUN
eistud-21874	79	24	of	of	ADP
eistud-21874	79	25	incoming	incoming	ADJ
eistud-21874	79	26	applications	application	NOUN
eistud-21874	79	27	_	_	PRON
eistud-21874	79	28	queue	queue	NOUN
eistud-21874	79	29	_	_	DET
eistud-21874	79	30	service	service	NOUN
eistud-21874	79	31	channels	channel	NOUN
eistud-21874	79	32	_	_	DET
eistud-21874	79	33	outbound	outbound	ADJ
eistud-21874	79	34	flow	flow	NOUN
eistud-21874	79	35	of	of	ADP
eistud-21874	79	36	serviced	serviced	ADJ
eistud-21874	79	37	applications	application	NOUN
eistud-21874	79	38	to	to	PART
eistud-21874	79	39	describe	describe	VERB
eistud-21874	79	40	the	the	DET
eistud-21874	79	41	effectiveness	effectiveness	NOUN
eistud-21874	79	42	of	of	ADP
eistud-21874	79	43	the	the	DET
eistud-21874	79	44	functioning	functioning	NOUN
eistud-21874	79	45	of	of	ADP
eistud-21874	79	46	the	the	DET
eistud-21874	79	47	service	service	NOUN
eistud-21874	79	48	system	system	NOUN
eistud-21874	79	49	,	,	PUNCT
eistud-21874	79	50	three	three	NUM
eistud-21874	79	51	group	group	NOUN
eistud-21874	79	52	indicators	indicator	NOUN
eistud-21874	79	53	can	can	AUX
eistud-21874	79	54	be	be	AUX
eistud-21874	79	55	used	use	VERB
eistud-21874	79	56	:	:	PUNCT
eistud-21874	79	57	1	1	NUM
eistud-21874	79	58	service	service	NOUN
eistud-21874	79	59	system	system	NOUN
eistud-21874	79	60	performance	performance	NOUN
eistud-21874	79	61	indicators	indicator	NOUN
eistud-21874	79	62	:	:	PUNCT
eistud-21874	79	63	_	_	PUNCT
eistud-21874	79	64	absolute	absolute	ADJ
eistud-21874	79	65	throughput	throughput	NOUN
eistud-21874	79	66	capacity	capacity	NOUN
eistud-21874	79	67	of	of	ADP
eistud-21874	79	68	the	the	DET
eistud-21874	79	69	system	system	NOUN
eistud-21874	79	70	the	the	DET
eistud-21874	79	71	average	average	ADJ
eistud-21874	79	72	number	number	NOUN
eistud-21874	79	73	of	of	ADP
eistud-21874	79	74	applications	application	NOUN
eistud-21874	79	75	that	that	PRON
eistud-21874	79	76	a	a	DET
eistud-21874	79	77	system	system	NOUN
eistud-21874	79	78	can	can	AUX
eistud-21874	79	79	handle	handle	VERB
eistud-21874	79	80	in	in	ADP
eistud-21874	79	81	a	a	DET
eistud-21874	79	82	time	time	NOUN
eistud-21874	79	83	unit	unit	NOUN
eistud-21874	79	84	;	;	PUNCT
eistud-21874	79	85	_	_	PUNCT
eistud-21874	79	86	relative	relative	ADJ
eistud-21874	79	87	throughput	throughput	NOUN
eistud-21874	79	88	capacity	capacity	NOUN
eistud-21874	79	89	of	of	ADP
eistud-21874	79	90	the	the	DET
eistud-21874	79	91	system	system	NOUN
eistud-21874	79	92	the	the	DET
eistud-21874	79	93	ratio	ratio	NOUN
eistud-21874	79	94	between	between	ADP
eistud-21874	79	95	the	the	DET
eistud-21874	79	96	average	average	ADJ
eistud-21874	79	97	number	number	NOUN
eistud-21874	79	98	of	of	ADP
eistud-21874	79	99	applications	application	NOUN
eistud-21874	79	100	that	that	PRON
eistud-21874	79	101	can	can	AUX
eistud-21874	79	102	be	be	AUX
eistud-21874	79	103	served	serve	VERB
eistud-21874	79	104	by	by	ADP
eistud-21874	79	105	the	the	DET
eistud-21874	79	106	system	system	NOUN
eistud-21874	79	107	in	in	ADP
eistud-21874	79	108	the	the	DET
eistud-21874	79	109	time	time	NOUN
eistud-21874	79	110	unit	unit	NOUN
eistud-21874	79	111	and	and	CCONJ
eistud-21874	79	112	the	the	DET
eistud-21874	79	113	number	number	NOUN
eistud-21874	79	114	of	of	ADP
eistud-21874	79	115	the	the	DET
eistud-21874	79	116	incoming	incoming	ADJ
eistud-21874	79	117	applications	application	NOUN
eistud-21874	79	118	;	;	PUNCT
eistud-21874	79	119	_	_	NUM
eistud-21874	79	120	average	average	ADJ
eistud-21874	79	121	system	system	NOUN
eistud-21874	79	122	load	load	VERB
eistud-21874	79	123	time	time	NOUN
eistud-21874	79	124	;	;	PUNCT
eistud-21874	79	125	_	_	DET
eistud-21874	79	126	system	system	NOUN
eistud-21874	79	127	utilization	utilization	NOUN
eistud-21874	79	128	rate	rate	NOUN
eistud-21874	79	129	average	average	ADJ
eistud-21874	79	130	time	time	NOUN
eistud-21874	79	131	when	when	SCONJ
eistud-21874	79	132	the	the	DET
eistud-21874	79	133	system	system	NOUN
eistud-21874	79	134	is	be	AUX
eistud-21874	79	135	loaded	load	VERB
eistud-21874	79	136	.	.	PUNCT
eistud-21874	79	137	2	2	NUM
eistud-21874	79	138	application	application	NOUN
eistud-21874	79	139	servicing	servicing	NOUN
eistud-21874	79	140	quality	quality	NOUN
eistud-21874	79	141	indicators	indicator	NOUN
eistud-21874	79	142	:	:	PUNCT
eistud-21874	79	143	_	_	PUNCT
eistud-21874	79	144	average	average	ADJ
eistud-21874	79	145	waiting	waiting	NOUN
eistud-21874	79	146	time	time	NOUN
eistud-21874	79	147	in	in	ADP
eistud-21874	79	148	the	the	DET
eistud-21874	79	149	queue	queue	NOUN
eistud-21874	79	150	_	_	PUNCT
eistud-21874	79	151	average	average	ADJ
eistud-21874	79	152	time	time	NOUN
eistud-21874	79	153	for	for	SCONJ
eistud-21874	79	154	the	the	DET
eistud-21874	79	155	application	application	NOUN
eistud-21874	79	156	to	to	PART
eistud-21874	79	157	be	be	AUX
eistud-21874	79	158	in	in	ADP
eistud-21874	79	159	the	the	DET
eistud-21874	79	160	system	system	NOUN
eistud-21874	79	161	;	;	PUNCT
eistud-21874	79	162	133	133	NUM
eistud-21874	79	163	european	european	ADJ
eistud-21874	79	164	integrat	integrat	NOUN
eistud-21874	79	165	ion	ion	NOUN
eistud-21874	79	166	studies	study	NOUN
eistud-21874	79	167	2018/12	2018/12	NUM
eistud-21874	79	168	_	_	PUNCT
eistud-21874	79	169	probability	probability	NOUN
eistud-21874	79	170	that	that	SCONJ
eistud-21874	79	171	the	the	DET
eistud-21874	79	172	application	application	NOUN
eistud-21874	79	173	will	will	AUX
eistud-21874	79	174	be	be	AUX
eistud-21874	79	175	rejected	reject	VERB
eistud-21874	79	176	without	without	ADP
eistud-21874	79	177	waiting	wait	VERB
eistud-21874	79	178	in	in	ADP
eistud-21874	79	179	the	the	DET
eistud-21874	79	180	queue	queue	NOUN
eistud-21874	79	181	;	;	PUNCT
eistud-21874	79	182	_	_	PRON
eistud-21874	79	183	probability	probability	NOUN
eistud-21874	79	184	that	that	SCONJ
eistud-21874	79	185	the	the	DET
eistud-21874	79	186	repeatedly	repeatedly	ADV
eistud-21874	79	187	incoming	incoming	ADJ
eistud-21874	79	188	application	application	NOUN
eistud-21874	79	189	will	will	AUX
eistud-21874	79	190	be	be	AUX
eistud-21874	79	191	taken	take	VERB
eistud-21874	79	192	out	out	ADP
eistud-21874	79	193	of	of	ADP
eistud-21874	79	194	the	the	DET
eistud-21874	79	195	queue	queue	NOUN
eistud-21874	79	196	;	;	PUNCT
eistud-21874	79	197	_	_	PRON
eistud-21874	79	198	the	the	DET
eistud-21874	79	199	procedure	procedure	NOUN
eistud-21874	79	200	for	for	ADP
eistud-21874	79	201	determining	determine	VERB
eistud-21874	79	202	waiting	waiting	NOUN
eistud-21874	79	203	time	time	NOUN
eistud-21874	79	204	;	;	PUNCT
eistud-21874	79	205	_	_	DET
eistud-21874	79	206	procedure	procedure	NOUN
eistud-21874	79	207	for	for	ADP
eistud-21874	79	208	determining	determine	VERB
eistud-21874	79	209	the	the	DET
eistud-21874	79	210	time	time	NOUN
eistud-21874	79	211	in	in	ADP
eistud-21874	79	212	the	the	DET
eistud-21874	79	213	application	application	NOUN
eistud-21874	79	214	system	system	NOUN
eistud-21874	79	215	;	;	PUNCT
eistud-21874	79	216	_	_	DET
eistud-21874	79	217	average	average	ADJ
eistud-21874	79	218	number	number	NOUN
eistud-21874	79	219	of	of	ADP
eistud-21874	79	220	applications	application	NOUN
eistud-21874	79	221	in	in	ADP
eistud-21874	79	222	the	the	DET
eistud-21874	79	223	queue	queue	NOUN
eistud-21874	79	224	;	;	PUNCT
eistud-21874	79	225	_	_	NUM
eistud-21874	79	226	average	average	ADJ
eistud-21874	79	227	number	number	NOUN
eistud-21874	79	228	of	of	ADP
eistud-21874	79	229	applications	application	NOUN
eistud-21874	79	230	in	in	ADP
eistud-21874	79	231	the	the	DET
eistud-21874	79	232	system	system	NOUN
eistud-21874	79	233	.	.	PUNCT
eistud-21874	80	1	3	3	NUM
eistud-21874	80	2	“	"	PUNCT
eistud-21874	80	3	system	system	NOUN
eistud-21874	80	4	-	-	PUNCT
eistud-21874	80	5	client	client	NOUN
eistud-21874	80	6	”	"	PUNCT
eistud-21874	80	7	relationship	relationship	NOUN
eistud-21874	80	8	efficiency	efficiency	NOUN
eistud-21874	80	9	indicators	indicator	NOUN
eistud-21874	80	10	(	(	PUNCT
eistud-21874	80	11	“	"	PUNCT
eistud-21874	80	12	client	client	NOUN
eistud-21874	80	13	”	"	PUNCT
eistud-21874	80	14	–	–	PUNCT
eistud-21874	80	15	the	the	DET
eistud-21874	80	16	sum	sum	NOUN
eistud-21874	80	17	of	of	ADP
eistud-21874	80	18	all	all	DET
eistud-21874	80	19	applications	application	NOUN
eistud-21874	80	20	):	):	PUNCT
eistud-21874	80	21	_	_	PUNCT
eistud-21874	80	22	uniform	uniform	ADJ
eistud-21874	80	23	flow	flow	NOUN
eistud-21874	80	24	if	if	SCONJ
eistud-21874	80	25	all	all	DET
eistud-21874	80	26	applications	application	NOUN
eistud-21874	80	27	are	be	AUX
eistud-21874	80	28	equal	equal	ADJ
eistud-21874	80	29	,	,	PUNCT
eistud-21874	80	30	if	if	SCONJ
eistud-21874	80	31	only	only	ADV
eistud-21874	80	32	the	the	DET
eistud-21874	80	33	time	time	NOUN
eistud-21874	80	34	of	of	ADP
eistud-21874	80	35	receipt	receipt	NOUN
eistud-21874	80	36	of	of	ADP
eistud-21874	80	37	the	the	DET
eistud-21874	80	38	application	application	NOUN
eistud-21874	80	39	is	be	AUX
eistud-21874	80	40	taken	take	VERB
eistud-21874	80	41	into	into	ADP
eistud-21874	80	42	account	account	NOUN
eistud-21874	80	43	without	without	ADP
eistud-21874	80	44	specifying	specify	VERB
eistud-21874	80	45	the	the	DET
eistud-21874	80	46	details	detail	NOUN
eistud-21874	80	47	of	of	ADP
eistud-21874	80	48	the	the	DET
eistud-21874	80	49	application	application	NOUN
eistud-21874	80	50	.	.	PUNCT
eistud-21874	81	1	_	_	PRON
eistud-21874	81	2	flow	flow	VERB
eistud-21874	81	3	without	without	ADP
eistud-21874	81	4	the	the	DET
eistud-21874	81	5	following	follow	VERB
eistud-21874	81	6	action	action	NOUN
eistud-21874	81	7	the	the	DET
eistud-21874	81	8	number	number	NOUN
eistud-21874	81	9	of	of	ADP
eistud-21874	81	10	events	event	NOUN
eistud-21874	81	11	at	at	ADP
eistud-21874	81	12	any	any	DET
eistud-21874	81	13	time	time	NOUN
eistud-21874	81	14	period	period	NOUN
eistud-21874	81	15	does	do	AUX
eistud-21874	81	16	not	not	PART
eistud-21874	81	17	depend	depend	VERB
eistud-21874	81	18	on	on	ADP
eistud-21874	81	19	the	the	DET
eistud-21874	81	20	number	number	NOUN
eistud-21874	81	21	of	of	ADP
eistud-21874	81	22	events	event	NOUN
eistud-21874	81	23	in	in	ADP
eistud-21874	81	24	any	any	DET
eistud-21874	81	25	other	other	ADJ
eistud-21874	81	26	time	time	NOUN
eistud-21874	81	27	period	period	NOUN
eistud-21874	81	28	not	not	PART
eistud-21874	81	29	related	relate	VERB
eistud-21874	81	30	to	to	ADP
eistud-21874	81	31	the	the	DET
eistud-21874	81	32	current	current	ADJ
eistud-21874	81	33	one	one	NUM
eistud-21874	81	34	.	.	PUNCT
eistud-21874	82	1	_	_	PUNCT
eistud-21874	82	2	stationary	stationary	ADJ
eistud-21874	82	3	flow	flow	VERB
eistud-21874	82	4	the	the	DET
eistud-21874	82	5	probability	probability	NOUN
eistud-21874	82	6	of	of	ADP
eistud-21874	82	7	events	event	NOUN
eistud-21874	82	8	over	over	ADP
eistud-21874	82	9	a	a	DET
eistud-21874	82	10	period	period	NOUN
eistud-21874	82	11	of	of	ADP
eistud-21874	82	12	time	time	NOUN
eistud-21874	82	13	does	do	AUX
eistud-21874	82	14	not	not	PART
eistud-21874	82	15	depend	depend	VERB
eistud-21874	82	16	on	on	ADP
eistud-21874	82	17	time	time	NOUN
eistud-21874	82	18	,	,	PUNCT
eistud-21874	82	19	but	but	CCONJ
eistud-21874	82	20	depends	depend	VERB
eistud-21874	82	21	only	only	ADV
eistud-21874	82	22	on	on	ADP
eistud-21874	82	23	the	the	DET
eistud-21874	82	24	length	length	NOUN
eistud-21874	82	25	of	of	ADP
eistud-21874	82	26	the	the	DET
eistud-21874	82	27	area	area	NOUN
eistud-21874	82	28	.	.	PUNCT
eistud-21874	83	1	_	_	PUNCT
eistud-21874	83	2	simple	simple	ADJ
eistud-21874	83	3	flow	flow	NOUN
eistud-21874	83	4	the	the	DET
eistud-21874	83	5	uniform	uniform	ADJ
eistud-21874	83	6	stationary	stationary	ADJ
eistud-21874	83	7	flow	flow	NOUN
eistud-21874	83	8	without	without	ADP
eistud-21874	83	9	the	the	DET
eistud-21874	83	10	following	follow	VERB
eistud-21874	83	11	action	action	NOUN
eistud-21874	83	12	is	be	AUX
eistud-21874	83	13	a	a	DET
eistud-21874	83	14	simple	simple	ADJ
eistud-21874	83	15	,	,	PUNCT
eistud-21874	83	16	or	or	CCONJ
eistud-21874	83	17	poisson	poisson	NOUN
eistud-21874	83	18	flow	flow	NOUN
eistud-21874	83	19	.	.	PUNCT
eistud-21874	84	1	in	in	ADP
eistud-21874	84	2	practice	practice	NOUN
eistud-21874	84	3	,	,	PUNCT
eistud-21874	84	4	simple	simple	ADJ
eistud-21874	84	5	flows	flow	NOUN
eistud-21874	84	6	are	be	AUX
eistud-21874	84	7	rarely	rarely	ADV
eistud-21874	84	8	found	find	VERB
eistud-21874	84	9	,	,	PUNCT
eistud-21874	84	10	but	but	CCONJ
eistud-21874	84	11	simulated	simulated	ADJ
eistud-21874	84	12	flows	flow	NOUN
eistud-21874	84	13	can	can	AUX
eistud-21874	84	14	be	be	AUX
eistud-21874	84	15	assumed	assume	VERB
eistud-21874	84	16	to	to	PART
eistud-21874	84	17	be	be	AUX
eistud-21874	84	18	simple	simple	ADJ
eistud-21874	84	19	.	.	PUNCT
eistud-21874	85	1	this	this	PRON
eistud-21874	85	2	facilitates	facilitate	VERB
eistud-21874	85	3	calculations	calculation	NOUN
eistud-21874	85	4	and	and	CCONJ
eistud-21874	85	5	allows	allow	VERB
eistud-21874	85	6	modeling	model	VERB
eistud-21874	85	7	the	the	DET
eistud-21874	85	8	situation	situation	NOUN
eistud-21874	85	9	in	in	ADP
eistud-21874	85	10	a	a	DET
eistud-21874	85	11	simplified	simplified	ADJ
eistud-21874	85	12	manner	manner	NOUN
eistud-21874	85	13	.	.	PUNCT
eistud-21874	86	1	when	when	SCONJ
eistud-21874	86	2	analyzing	analyze	VERB
eistud-21874	86	3	the	the	DET
eistud-21874	86	4	service	service	NOUN
eistud-21874	86	5	system	system	NOUN
eistud-21874	86	6	,	,	PUNCT
eistud-21874	86	7	it	it	PRON
eistud-21874	86	8	is	be	AUX
eistud-21874	86	9	necessary	necessary	ADJ
eistud-21874	86	10	to	to	PART
eistud-21874	86	11	determine	determine	VERB
eistud-21874	86	12	first	first	ADV
eistud-21874	86	13	what	what	DET
eistud-21874	86	14	type	type	NOUN
eistud-21874	86	15	it	it	PRON
eistud-21874	86	16	belongs	belong	VERB
eistud-21874	86	17	to	to	PART
eistud-21874	86	18	.	.	PUNCT
eistud-21874	87	1	often	often	ADV
eistud-21874	87	2	it	it	PRON
eistud-21874	87	3	consists	consist	VERB
eistud-21874	87	4	of	of	ADP
eistud-21874	87	5	different	different	ADJ
eistud-21874	87	6	elements	element	NOUN
eistud-21874	87	7	and	and	CCONJ
eistud-21874	87	8	each	each	PRON
eistud-21874	87	9	of	of	ADP
eistud-21874	87	10	them	they	PRON
eistud-21874	87	11	has	have	VERB
eistud-21874	87	12	its	its	PRON
eistud-21874	87	13	own	own	ADJ
eistud-21874	87	14	application	application	NOUN
eistud-21874	87	15	servicing	servicing	NOUN
eistud-21874	87	16	procedure	procedure	NOUN
eistud-21874	87	17	.	.	PUNCT
eistud-21874	88	1	there	there	PRON
eistud-21874	88	2	are	be	VERB
eistud-21874	88	3	single	single	ADJ
eistud-21874	88	4	-	-	PUNCT
eistud-21874	88	5	channel	channel	NOUN
eistud-21874	88	6	systems	system	NOUN
eistud-21874	88	7	,	,	PUNCT
eistud-21874	88	8	multichannel	multichannel	NOUN
eistud-21874	88	9	,	,	PUNCT
eistud-21874	88	10	systems	system	NOUN
eistud-21874	88	11	with	with	ADP
eistud-21874	88	12	refusals	refusal	NOUN
eistud-21874	88	13	,	,	PUNCT
eistud-21874	88	14	standby	standby	ADJ
eistud-21874	88	15	times	time	NOUN
eistud-21874	88	16	,	,	PUNCT
eistud-21874	88	17	with	with	ADP
eistud-21874	88	18	and	and	CCONJ
eistud-21874	88	19	without	without	ADP
eistud-21874	88	20	priorities	priority	NOUN
eistud-21874	88	21	.	.	PUNCT
eistud-21874	89	1	signatures	signature	NOUN
eistud-21874	89	2	for	for	ADP
eistud-21874	89	3	retail	retail	ADJ
eistud-21874	89	4	call	call	NOUN
eistud-21874	89	5	centers	center	NOUN
eistud-21874	89	6	consist	consist	VERB
eistud-21874	89	7	of	of	ADP
eistud-21874	89	8	multiple	multiple	ADJ
eistud-21874	89	9	multichannel	multichannel	NOUN
eistud-21874	89	10	systems	system	NOUN
eistud-21874	89	11	with	with	ADP
eistud-21874	89	12	different	different	ADJ
eistud-21874	89	13	throughput	throughput	NOUN
eistud-21874	89	14	capabilitie	capabilitie	NOUN
eistud-21874	89	15	-	-	PUNCT
eistud-21874	89	16	s	s	NOUN
eistud-21874	89	17	,	,	PUNCT
eistud-21874	89	18	either	either	CCONJ
eistud-21874	89	19	with	with	ADP
eistud-21874	89	20	standby	standby	ADJ
eistud-21874	89	21	time	time	NOUN
eistud-21874	89	22	or	or	CCONJ
eistud-21874	89	23	with	with	ADP
eistud-21874	89	24	refusals	refusal	NOUN
eistud-21874	89	25	.	.	PUNCT
eistud-21874	90	1	(	(	PUNCT
eistud-21874	90	2	кошуняева	кошуняева	NOUN
eistud-21874	90	3	,	,	PUNCT
eistud-21874	90	4	патронова	патронова	NOUN
eistud-21874	90	5	,	,	PUNCT
eistud-21874	90	6	2013	2013	NUM
eistud-21874	90	7	)	)	PUNCT
eistud-21874	90	8	in	in	ADP
eistud-21874	90	9	the	the	DET
eistud-21874	90	10	retail	retail	ADJ
eistud-21874	90	11	sector	sector	NOUN
eistud-21874	90	12	,	,	PUNCT
eistud-21874	90	13	where	where	SCONJ
eistud-21874	90	14	direct	direct	ADJ
eistud-21874	90	15	contact	contact	NOUN
eistud-21874	90	16	between	between	ADP
eistud-21874	90	17	the	the	DET
eistud-21874	90	18	company	company	NOUN
eistud-21874	90	19	’s	’s	PART
eistud-21874	90	20	staff	staff	NOUN
eistud-21874	90	21	and	and	CCONJ
eistud-21874	90	22	the	the	DET
eistud-21874	90	23	buyer	buyer	NOUN
eistud-21874	90	24	is	be	AUX
eistud-21874	90	25	taking	take	VERB
eistud-21874	90	26	place	place	NOUN
eistud-21874	90	27	,	,	PUNCT
eistud-21874	90	28	personal	personal	ADJ
eistud-21874	90	29	service	service	NOUN
eistud-21874	90	30	is	be	AUX
eistud-21874	90	31	traditionally	traditionally	ADV
eistud-21874	90	32	very	very	ADV
eistud-21874	90	33	important	important	ADJ
eistud-21874	90	34	when	when	SCONJ
eistud-21874	90	35	vendors	vendor	NOUN
eistud-21874	90	36	or	or	CCONJ
eistud-21874	90	37	other	other	ADJ
eistud-21874	90	38	sales	sale	NOUN
eistud-21874	90	39	staff	staff	NOUN
eistud-21874	90	40	help	help	VERB
eistud-21874	90	41	to	to	PART
eistud-21874	90	42	select	select	VERB
eistud-21874	90	43	a	a	DET
eistud-21874	90	44	product	product	NOUN
eistud-21874	90	45	,	,	PUNCT
eistud-21874	90	46	provide	provide	VERB
eistud-21874	90	47	advice	advice	NOUN
eistud-21874	90	48	and	and	CCONJ
eistud-21874	90	49	other	other	ADJ
eistud-21874	90	50	services	service	NOUN
eistud-21874	90	51	.	.	PUNCT
eistud-21874	91	1	at	at	ADP
eistud-21874	91	2	the	the	DET
eistud-21874	91	3	same	same	ADJ
eistud-21874	91	4	time	time	NOUN
eistud-21874	91	5	,	,	PUNCT
eistud-21874	91	6	there	there	PRON
eistud-21874	91	7	is	be	VERB
eistud-21874	91	8	communication	communication	NOUN
eistud-21874	91	9	a	a	DET
eistud-21874	91	10	dialogue	dialogue	NOUN
eistud-21874	91	11	between	between	ADP
eistud-21874	91	12	the	the	DET
eistud-21874	91	13	retailer	retailer	NOUN
eistud-21874	91	14	’s	’s	PART
eistud-21874	91	15	staff	staff	NOUN
eistud-21874	91	16	and	and	CCONJ
eistud-21874	91	17	customers	customer	NOUN
eistud-21874	91	18	that	that	PRON
eistud-21874	91	19	significantly	significantly	ADV
eistud-21874	91	20	affects	affect	VERB
eistud-21874	91	21	their	their	PRON
eistud-21874	91	22	behavior	behavior	NOUN
eistud-21874	91	23	by	by	ADP
eistud-21874	91	24	choosing	choose	VERB
eistud-21874	91	25	where	where	SCONJ
eistud-21874	91	26	to	to	PART
eistud-21874	91	27	make	make	VERB
eistud-21874	91	28	purchases	purchase	NOUN
eistud-21874	91	29	.	.	PUNCT
eistud-21874	92	1	personal	personal	ADJ
eistud-21874	92	2	service	service	NOUN
eistud-21874	92	3	has	have	AUX
eistud-21874	92	4	not	not	PART
eistud-21874	92	5	lost	lose	VERB
eistud-21874	92	6	its	its	PRON
eistud-21874	92	7	momentum	momentum	NOUN
eistud-21874	92	8	nowadays	nowadays	ADV
eistud-21874	92	9	,	,	PUNCT
eistud-21874	92	10	but	but	CCONJ
eistud-21874	92	11	at	at	ADP
eistud-21874	92	12	the	the	DET
eistud-21874	92	13	same	same	ADJ
eistud-21874	92	14	time	time	NOUN
eistud-21874	92	15	,	,	PUNCT
eistud-21874	92	16	changes	change	NOUN
eistud-21874	92	17	in	in	ADP
eistud-21874	92	18	buying	buy	VERB
eistud-21874	92	19	patterns	pattern	NOUN
eistud-21874	92	20	must	must	AUX
eistud-21874	92	21	also	also	ADV
eistud-21874	92	22	be	be	AUX
eistud-21874	92	23	taken	take	VERB
eistud-21874	92	24	into	into	ADP
eistud-21874	92	25	account	account	NOUN
eistud-21874	92	26	.	.	PUNCT
eistud-21874	93	1	in	in	ADP
eistud-21874	93	2	the	the	DET
eistud-21874	93	3	context	context	NOUN
eistud-21874	93	4	of	of	ADP
eistud-21874	93	5	the	the	DET
eistud-21874	93	6	development	development	NOUN
eistud-21874	93	7	of	of	ADP
eistud-21874	93	8	information	information	NOUN
eistud-21874	93	9	technology	technology	NOUN
eistud-21874	93	10	and	and	CCONJ
eistud-21874	93	11	internet	internet	NOUN
eistud-21874	93	12	,	,	PUNCT
eistud-21874	93	13	customers	customer	NOUN
eistud-21874	93	14	increasingly	increasingly	ADV
eistud-21874	93	15	want	want	VERB
eistud-21874	93	16	to	to	PART
eistud-21874	93	17	make	make	VERB
eistud-21874	93	18	communication	communication	NOUN
eistud-21874	93	19	(	(	PUNCT
eistud-21874	93	20	including	include	VERB
eistud-21874	93	21	dialogue	dialogue	NOUN
eistud-21874	93	22	)	)	PUNCT
eistud-21874	93	23	and	and	CCONJ
eistud-21874	93	24	purchase	purchase	VERB
eistud-21874	93	25	goods	good	NOUN
eistud-21874	93	26	via	via	ADP
eistud-21874	93	27	electronic	electronic	ADJ
eistud-21874	93	28	means	mean	NOUN
eistud-21874	93	29	.	.	PUNCT
eistud-21874	94	1	consequently	consequently	ADV
eistud-21874	94	2	,	,	PUNCT
eistud-21874	94	3	contacts	contact	NOUN
eistud-21874	94	4	with	with	ADP
eistud-21874	94	5	the	the	DET
eistud-21874	94	6	retail	retail	ADJ
eistud-21874	94	7	business	business	NOUN
eistud-21874	94	8	staff	staff	NOUN
eistud-21874	94	9	take	take	VERB
eistud-21874	94	10	place	place	NOUN
eistud-21874	94	11	not	not	PART
eistud-21874	94	12	only	only	ADV
eistud-21874	94	13	directly	directly	ADV
eistud-21874	94	14	at	at	ADP
eistud-21874	94	15	the	the	DET
eistud-21874	94	16	point	point	NOUN
eistud-21874	94	17	of	of	ADP
eistud-21874	94	18	sale	sale	NOUN
eistud-21874	94	19	but	but	CCONJ
eistud-21874	94	20	also	also	ADV
eistud-21874	94	21	remotely	remotely	ADV
eistud-21874	94	22	.	.	PUNCT
eistud-21874	95	1	due	due	ADP
eistud-21874	95	2	to	to	ADP
eistud-21874	95	3	the	the	DET
eistud-21874	95	4	changing	change	VERB
eistud-21874	95	5	characteristics	characteristic	NOUN
eistud-21874	95	6	of	of	ADP
eistud-21874	95	7	the	the	DET
eistud-21874	95	8	target	target	NOUN
eistud-21874	95	9	audience	audience	NOUN
eistud-21874	95	10	,	,	PUNCT
eistud-21874	95	11	customer	customer	NOUN
eistud-21874	95	12	service	service	NOUN
eistud-21874	95	13	methods	method	NOUN
eistud-21874	95	14	and	and	CCONJ
eistud-21874	95	15	principles	principle	NOUN
eistud-21874	95	16	must	must	AUX
eistud-21874	95	17	be	be	AUX
eistud-21874	95	18	changed	change	VERB
eistud-21874	95	19	as	as	ADV
eistud-21874	95	20	well	well	ADV
eistud-21874	95	21	.	.	PUNCT
eistud-21874	96	1	(	(	PUNCT
eistud-21874	96	2	ronen	ronen	PROPN
eistud-21874	96	3	et	et	PROPN
eistud-21874	96	4	al	al	PROPN
eistud-21874	96	5	.	.	PROPN
eistud-21874	96	6	,	,	PUNCT
eistud-21874	96	7	2006	2006	NUM
eistud-21874	96	8	)	)	PUNCT
eistud-21874	96	9	.	.	PUNCT
eistud-21874	97	1	one	one	NUM
eistud-21874	97	2	of	of	ADP
eistud-21874	97	3	the	the	DET
eistud-21874	97	4	existing	exist	VERB
eistud-21874	97	5	potential	potential	ADJ
eistud-21874	97	6	customer	customer	NOUN
eistud-21874	97	7	service	service	NOUN
eistud-21874	97	8	tools	tool	NOUN
eistud-21874	97	9	based	base	VERB
eistud-21874	97	10	on	on	ADP
eistud-21874	97	11	the	the	DET
eistud-21874	97	12	advanced	advanced	ADJ
eistud-21874	97	13	information	information	NOUN
eistud-21874	97	14	technology	technology	NOUN
eistud-21874	97	15	is	be	AUX
eistud-21874	97	16	the	the	DET
eistud-21874	97	17	call	call	NOUN
eistud-21874	97	18	center	center	NOUN
eistud-21874	97	19	.	.	PUNCT
eistud-21874	98	1	in	in	ADP
eistud-21874	98	2	the	the	DET
eistud-21874	98	3	current	current	ADJ
eistud-21874	98	4	situation	situation	NOUN
eistud-21874	98	5	,	,	PUNCT
eistud-21874	98	6	the	the	DET
eistud-21874	98	7	retail	retail	ADJ
eistud-21874	98	8	centers	center	NOUN
eistud-21874	98	9	of	of	ADP
eistud-21874	98	10	the	the	DET
eistud-21874	98	11	baltic	baltic	ADJ
eistud-21874	98	12	states	state	NOUN
eistud-21874	98	13	are	be	AUX
eistud-21874	98	14	mainly	mainly	ADV
eistud-21874	98	15	focused	focus	VERB
eistud-21874	98	16	on	on	ADP
eistud-21874	98	17	processing	process	VERB
eistud-21874	98	18	incoming	incoming	ADJ
eistud-21874	98	19	and	and	CCONJ
eistud-21874	98	20	outgoing	outgoing	ADJ
eistud-21874	98	21	calls	call	NOUN
eistud-21874	98	22	,	,	PUNCT
eistud-21874	98	23	and	and	CCONJ
eistud-21874	98	24	thus	thus	ADV
eistud-21874	98	25	effectively	effectively	ADV
eistud-21874	98	26	fulfill	fulfill	VERB
eistud-21874	98	27	the	the	DET
eistud-21874	98	28	functions	function	NOUN
eistud-21874	98	29	of	of	ADP
eistud-21874	98	30	the	the	DET
eistud-21874	98	31	secretariat	secretariat	NOUN
eistud-21874	98	32	.	.	PUNCT
eistud-21874	99	1	information	information	NOUN
eistud-21874	99	2	technologies	technology	NOUN
eistud-21874	99	3	are	be	AUX
eistud-21874	99	4	used	use	VERB
eistud-21874	99	5	mainly	mainly	ADV
eistud-21874	99	6	to	to	PART
eistud-21874	99	7	meet	meet	VERB
eistud-21874	99	8	technical	technical	ADJ
eistud-21874	99	9	needs	need	NOUN
eistud-21874	99	10	that	that	PRON
eistud-21874	99	11	are	be	AUX
eistud-21874	99	12	not	not	PART
eistud-21874	99	13	related	relate	VERB
eistud-21874	99	14	to	to	ADP
eistud-21874	99	15	creating	create	VERB
eistud-21874	99	16	interaction	interaction	NOUN
eistud-21874	99	17	with	with	ADP
eistud-21874	99	18	buyers	buyer	NOUN
eistud-21874	99	19	.	.	PUNCT
eistud-21874	100	1	as	as	ADP
eistud-21874	100	2	a	a	DET
eistud-21874	100	3	result	result	NOUN
eistud-21874	100	4	,	,	PUNCT
eistud-21874	100	5	retailers	retailer	NOUN
eistud-21874	100	6	face	face	VERB
eistud-21874	100	7	the	the	DET
eistud-21874	100	8	following	follow	VERB
eistud-21874	100	9	problems	problem	NOUN
eistud-21874	100	10	with	with	ADP
eistud-21874	100	11	communication	communication	NOUN
eistud-21874	100	12	with	with	ADP
eistud-21874	100	13	customers	customer	NOUN
eistud-21874	100	14	:	:	PUNCT
eistud-21874	100	15	_	_	PRON
eistud-21874	100	16	phones	phone	NOUN
eistud-21874	100	17	are	be	AUX
eistud-21874	100	18	busy	busy	ADJ
eistud-21874	100	19	;	;	PUNCT
eistud-21874	100	20	_	_	PRON
eistud-21874	100	21	calls	call	NOUN
eistud-21874	100	22	are	be	AUX
eistud-21874	100	23	directed	direct	VERB
eistud-21874	100	24	to	to	PART
eistud-21874	100	25	inappropriate	inappropriate	ADJ
eistud-21874	100	26	employees	employee	NOUN
eistud-21874	100	27	;	;	PUNCT
eistud-21874	100	28	_	_	DET
eistud-21874	100	29	customers	customer	NOUN
eistud-21874	100	30	have	have	VERB
eistud-21874	100	31	to	to	PART
eistud-21874	100	32	wait	wait	VERB
eistud-21874	100	33	long	long	ADJ
eistud-21874	100	34	time	time	NOUN
eistud-21874	100	35	for	for	ADP
eistud-21874	100	36	the	the	DET
eistud-21874	100	37	answer	answer	NOUN
eistud-21874	100	38	;	;	PUNCT
eistud-21874	100	39	european	european	ADJ
eistud-21874	100	40	integrat	integrat	NOUN
eistud-21874	100	41	ion	ion	NOUN
eistud-21874	100	42	studies	study	NOUN
eistud-21874	100	43	2018/12	2018/12	NUM
eistud-21874	100	44	134	134	NUM
eistud-21874	100	45	_	_	PUNCT
eistud-21874	101	1	operators	operator	NOUN
eistud-21874	101	2	ca	can	AUX
eistud-21874	101	3	n’t	not	PART
eistud-21874	101	4	find	find	VERB
eistud-21874	101	5	the	the	DET
eistud-21874	101	6	necessary	necessary	ADJ
eistud-21874	101	7	information	information	NOUN
eistud-21874	101	8	:	:	PUNCT
eistud-21874	101	9	_	_	PUNCT
eistud-21874	101	10	customers	customer	NOUN
eistud-21874	101	11	are	be	AUX
eistud-21874	101	12	not	not	PART
eistud-21874	101	13	satisfied	satisfied	ADJ
eistud-21874	101	14	with	with	ADP
eistud-21874	101	15	the	the	DET
eistud-21874	101	16	answer	answer	NOUN
eistud-21874	101	17	;	;	PUNCT
eistud-21874	101	18	_	_	DET
eistud-21874	101	19	customers	customer	NOUN
eistud-21874	101	20	receive	receive	VERB
eistud-21874	101	21	impolite	impolite	ADJ
eistud-21874	101	22	answer	answer	NOUN
eistud-21874	101	23	;	;	PUNCT
eistud-21874	101	24	_	_	DET
eistud-21874	101	25	information	information	NOUN
eistud-21874	101	26	from	from	ADP
eistud-21874	101	27	buyers	buyer	NOUN
eistud-21874	101	28	is	be	AUX
eistud-21874	101	29	processed	process	VERB
eistud-21874	101	30	for	for	ADP
eistud-21874	101	31	a	a	DET
eistud-21874	101	32	relatively	relatively	ADV
eistud-21874	101	33	long	long	ADJ
eistud-21874	101	34	time	time	NOUN
eistud-21874	101	35	or	or	CCONJ
eistud-21874	101	36	remains	remain	VERB
eistud-21874	101	37	unanswered	unanswered	ADJ
eistud-21874	101	38	;	;	PUNCT
eistud-21874	101	39	_	_	NOUN
eistud-21874	101	40	there	there	PRON
eistud-21874	101	41	is	be	VERB
eistud-21874	101	42	no	no	DET
eistud-21874	101	43	coordination	coordination	NOUN
eistud-21874	101	44	among	among	ADP
eistud-21874	101	45	information	information	NOUN
eistud-21874	101	46	channels	channel	NOUN
eistud-21874	101	47	–	–	PUNCT
eistud-21874	101	48	phones	phone	NOUN
eistud-21874	101	49	,	,	PUNCT
eistud-21874	101	50	internet	internet	NOUN
eistud-21874	101	51	sites	site	NOUN
eistud-21874	101	52	,	,	PUNCT
eistud-21874	101	53	etc	etc	X
eistud-21874	101	54	.	.	X
eistud-21874	101	55	to	to	PART
eistud-21874	101	56	solve	solve	VERB
eistud-21874	101	57	such	such	ADJ
eistud-21874	101	58	problems	problem	NOUN
eistud-21874	101	59	,	,	PUNCT
eistud-21874	101	60	it	it	PRON
eistud-21874	101	61	is	be	AUX
eistud-21874	101	62	necessary	necessary	ADJ
eistud-21874	101	63	to	to	PART
eistud-21874	101	64	apply	apply	VERB
eistud-21874	101	65	the	the	DET
eistud-21874	101	66	effective	effective	ADJ
eistud-21874	101	67	management	management	NOUN
eistud-21874	101	68	of	of	ADP
eistud-21874	101	69	these	these	DET
eistud-21874	101	70	processes	process	NOUN
eistud-21874	101	71	,	,	PUNCT
eistud-21874	101	72	which	which	PRON
eistud-21874	101	73	can	can	AUX
eistud-21874	101	74	be	be	AUX
eistud-21874	101	75	ensured	ensure	VERB
eistud-21874	101	76	by	by	ADP
eistud-21874	101	77	the	the	DET
eistud-21874	101	78	application	application	NOUN
eistud-21874	101	79	of	of	ADP
eistud-21874	101	80	the	the	DET
eistud-21874	101	81	queuing	queuing	NOUN
eistud-21874	101	82	theory	theory	NOUN
eistud-21874	101	83	.	.	PUNCT
eistud-21874	102	1	it	it	PRON
eistud-21874	102	2	involves	involve	VERB
eistud-21874	102	3	the	the	DET
eistud-21874	102	4	centralized	centralized	ADJ
eistud-21874	102	5	processing	processing	NOUN
eistud-21874	102	6	and	and	CCONJ
eistud-21874	102	7	servicing	service	VERB
eistud-21874	102	8	the	the	DET
eistud-21874	102	9	incoming	incoming	ADJ
eistud-21874	102	10	and	and	CCONJ
eistud-21874	102	11	outgoing	outgoing	ADJ
eistud-21874	102	12	calls	call	NOUN
eistud-21874	102	13	through	through	ADP
eistud-21874	102	14	various	various	ADJ
eistud-21874	102	15	interactive	interactive	ADJ
eistud-21874	102	16	channels	channel	NOUN
eistud-21874	102	17	.	.	PUNCT
eistud-21874	103	1	these	these	DET
eistud-21874	103	2	interactions	interaction	NOUN
eistud-21874	103	3	are	be	AUX
eistud-21874	103	4	implemented	implement	VERB
eistud-21874	103	5	by	by	ADP
eistud-21874	103	6	the	the	DET
eistud-21874	103	7	professional	professional	ADJ
eistud-21874	103	8	operators	operator	NOUN
eistud-21874	103	9	working	work	VERB
eistud-21874	103	10	in	in	ADP
eistud-21874	103	11	a	a	DET
eistud-21874	103	12	technically	technically	ADV
eistud-21874	103	13	and	and	CCONJ
eistud-21874	103	14	technologically	technologically	ADV
eistud-21874	103	15	equipped	equip	VERB
eistud-21874	103	16	contact	contact	NOUN
eistud-21874	103	17	centers	center	NOUN
eistud-21874	103	18	.	.	PUNCT
eistud-21874	104	1	each	each	DET
eistud-21874	104	2	operator	operator	NOUN
eistud-21874	104	3	has	have	VERB
eistud-21874	104	4	access	access	NOUN
eistud-21874	104	5	to	to	ADP
eistud-21874	104	6	a	a	DET
eistud-21874	104	7	marketing	marketing	NOUN
eistud-21874	104	8	database	database	NOUN
eistud-21874	104	9	that	that	PRON
eistud-21874	104	10	helps	help	VERB
eistud-21874	104	11	to	to	PART
eistud-21874	104	12	find	find	VERB
eistud-21874	104	13	or	or	CCONJ
eistud-21874	104	14	enter	enter	VERB
eistud-21874	104	15	the	the	DET
eistud-21874	104	16	necessary	necessary	ADJ
eistud-21874	104	17	information	information	NOUN
eistud-21874	104	18	about	about	ADP
eistud-21874	104	19	the	the	DET
eistud-21874	104	20	buyers	buyer	NOUN
eistud-21874	104	21	with	with	ADP
eistud-21874	104	22	whom	whom	PRON
eistud-21874	104	23	they	they	PRON
eistud-21874	104	24	are	be	AUX
eistud-21874	104	25	communicating	communicate	VERB
eistud-21874	104	26	at	at	ADP
eistud-21874	104	27	the	the	DET
eistud-21874	104	28	moment	moment	NOUN
eistud-21874	104	29	.	.	PUNCT
eistud-21874	105	1	the	the	DET
eistud-21874	105	2	basis	basis	NOUN
eistud-21874	105	3	for	for	ADP
eistud-21874	105	4	it	it	PRON
eistud-21874	105	5	is	be	AUX
eistud-21874	105	6	the	the	DET
eistud-21874	105	7	management	management	NOUN
eistud-21874	105	8	of	of	ADP
eistud-21874	105	9	interactive	interactive	ADJ
eistud-21874	105	10	channels	channel	NOUN
eistud-21874	105	11	digital	digital	ADJ
eistud-21874	105	12	telephony	telephony	NOUN
eistud-21874	105	13	,	,	PUNCT
eistud-21874	105	14	processing	processing	NOUN
eistud-21874	105	15	subsystem	subsystem	NOUN
eistud-21874	105	16	for	for	ADP
eistud-21874	105	17	messages	message	NOUN
eistud-21874	105	18	in	in	ADP
eistud-21874	105	19	the	the	DET
eistud-21874	105	20	homepage	homepage	NOUN
eistud-21874	105	21	and	and	CCONJ
eistud-21874	105	22	e	e	NOUN
eistud-21874	105	23	-	-	NOUN
eistud-21874	105	24	mail	mail	NOUN
eistud-21874	105	25	,	,	PUNCT
eistud-21874	105	26	the	the	DET
eistud-21874	105	27	sms	sms	NOUN
eistud-21874	105	28	processing	processing	NOUN
eistud-21874	105	29	subsystem	subsystem	NOUN
eistud-21874	105	30	.	.	PUNCT
eistud-21874	106	1	it	it	PRON
eistud-21874	106	2	is	be	AUX
eistud-21874	106	3	precisely	precisely	ADV
eistud-21874	106	4	functionality	functionality	NOUN
eistud-21874	106	5	of	of	ADP
eistud-21874	106	6	this	this	DET
eistud-21874	106	7	block	block	NOUN
eistud-21874	106	8	that	that	PRON
eistud-21874	106	9	determines	determine	VERB
eistud-21874	106	10	the	the	DET
eistud-21874	106	11	amount	amount	NOUN
eistud-21874	106	12	,	,	PUNCT
eistud-21874	106	13	structure	structure	NOUN
eistud-21874	106	14	and	and	CCONJ
eistud-21874	106	15	quality	quality	NOUN
eistud-21874	106	16	of	of	ADP
eistud-21874	106	17	information	information	NOUN
eistud-21874	106	18	that	that	PRON
eistud-21874	106	19	will	will	AUX
eistud-21874	106	20	be	be	AUX
eistud-21874	106	21	sent	send	VERB
eistud-21874	106	22	to	to	ADP
eistud-21874	106	23	the	the	DET
eistud-21874	106	24	operator	operator	NOUN
eistud-21874	106	25	at	at	ADP
eistud-21874	106	26	the	the	DET
eistud-21874	106	27	work	work	NOUN
eistud-21874	106	28	place	place	NOUN
eistud-21874	106	29	.	.	PUNCT
eistud-21874	107	1	on	on	ADP
eistud-21874	107	2	the	the	DET
eistud-21874	107	3	other	other	ADJ
eistud-21874	107	4	hand	hand	NOUN
eistud-21874	107	5	,	,	PUNCT
eistud-21874	107	6	the	the	DET
eistud-21874	107	7	operator	operator	NOUN
eistud-21874	107	8	,	,	PUNCT
eistud-21874	107	9	through	through	ADP
eistud-21874	107	10	the	the	DET
eistud-21874	107	11	marketing	marketing	NOUN
eistud-21874	107	12	database	database	NOUN
eistud-21874	107	13	,	,	PUNCT
eistud-21874	107	14	ensures	ensure	VERB
eistud-21874	107	15	the	the	DET
eistud-21874	107	16	connection	connection	NOUN
eistud-21874	107	17	of	of	ADP
eistud-21874	107	18	the	the	DET
eistud-21874	107	19	information	information	NOUN
eistud-21874	107	20	provided	provide	VERB
eistud-21874	107	21	or	or	CCONJ
eistud-21874	107	22	requested	request	VERB
eistud-21874	107	23	by	by	ADP
eistud-21874	107	24	the	the	DET
eistud-21874	107	25	buyer	buyer	NOUN
eistud-21874	107	26	with	with	ADP
eistud-21874	107	27	information	information	NOUN
eistud-21874	107	28	that	that	PRON
eistud-21874	107	29	satisfies	satisfy	VERB
eistud-21874	107	30	him	he	PRON
eistud-21874	107	31	by	by	ADP
eistud-21874	107	32	content	content	NOUN
eistud-21874	107	33	and	and	CCONJ
eistud-21874	107	34	perception	perception	NOUN
eistud-21874	107	35	.	.	PUNCT
eistud-21874	108	1	information	information	NOUN
eistud-21874	108	2	regarding	regard	VERB
eistud-21874	108	3	customer	customer	NOUN
eistud-21874	108	4	,	,	PUNCT
eistud-21874	108	5	his	his	PRON
eistud-21874	108	6	values	value	NOUN
eistud-21874	108	7	(	(	PUNCT
eistud-21874	108	8	including	include	VERB
eistud-21874	108	9	purchased	purchase	VERB
eistud-21874	108	10	items	item	NOUN
eistud-21874	108	11	)	)	PUNCT
eistud-21874	108	12	,	,	PUNCT
eistud-21874	108	13	complaints	complaint	NOUN
eistud-21874	108	14	,	,	PUNCT
eistud-21874	108	15	etc	etc	X
eistud-21874	108	16	.	.	X
eistud-21874	108	17	in	in	ADP
eistud-21874	108	18	the	the	DET
eistud-21874	108	19	marketing	marketing	NOUN
eistud-21874	108	20	database	database	NOUN
eistud-21874	108	21	is	be	AUX
eistud-21874	108	22	retrieved	retrieve	VERB
eistud-21874	108	23	from	from	ADP
eistud-21874	108	24	loyalty	loyalty	NOUN
eistud-21874	108	25	cards	card	NOUN
eistud-21874	108	26	,	,	PUNCT
eistud-21874	108	27	receipts	receipt	NOUN
eistud-21874	108	28	,	,	PUNCT
eistud-21874	108	29	filled	fill	VERB
eistud-21874	108	30	in	in	ADP
eistud-21874	108	31	questionnaires	questionnaire	NOUN
eistud-21874	108	32	,	,	PUNCT
eistud-21874	108	33	previous	previous	ADJ
eistud-21874	108	34	calls	call	NOUN
eistud-21874	108	35	,	,	PUNCT
eistud-21874	108	36	online	online	ADJ
eistud-21874	108	37	purchases	purchase	NOUN
eistud-21874	108	38	,	,	PUNCT
eistud-21874	108	39	social	social	ADJ
eistud-21874	108	40	networks	network	NOUN
eistud-21874	108	41	,	,	PUNCT
eistud-21874	108	42	and	and	CCONJ
eistud-21874	108	43	more	more	ADJ
eistud-21874	108	44	.	.	PUNCT
eistud-21874	109	1	in	in	ADP
eistud-21874	109	2	order	order	NOUN
eistud-21874	109	3	to	to	PART
eistud-21874	109	4	utilize	utilize	VERB
eistud-21874	109	5	marketing	marketing	NOUN
eistud-21874	109	6	data	datum	NOUN
eistud-21874	109	7	base	base	NOUN
eistud-21874	109	8	information	information	NOUN
eistud-21874	109	9	it	it	PRON
eistud-21874	109	10	is	be	AUX
eistud-21874	109	11	necessary	necessary	ADJ
eistud-21874	109	12	to	to	PART
eistud-21874	109	13	apply	apply	VERB
eistud-21874	109	14	the	the	DET
eistud-21874	109	15	computer	computer	NOUN
eistud-21874	109	16	telephony	telephony	NOUN
eistud-21874	109	17	integration	integration	NOUN
eistud-21874	109	18	that	that	PRON
eistud-21874	109	19	will	will	AUX
eistud-21874	109	20	make	make	VERB
eistud-21874	109	21	it	it	PRON
eistud-21874	109	22	possible	possible	ADJ
eistud-21874	109	23	:	:	PUNCT
eistud-21874	109	24	_	_	PUNCT
eistud-21874	109	25	to	to	PART
eistud-21874	109	26	distribute	distribute	VERB
eistud-21874	109	27	calls	call	NOUN
eistud-21874	109	28	automatically	automatically	ADV
eistud-21874	109	29	;	;	PUNCT
eistud-21874	109	30	_	_	PUNCT
eistud-21874	109	31	to	to	PART
eistud-21874	109	32	determine	determine	VERB
eistud-21874	109	33	caller	caller	NOUN
eistud-21874	109	34	’s	’s	PART
eistud-21874	109	35	phone	phone	NOUN
eistud-21874	109	36	numbers	number	NOUN
eistud-21874	109	37	automatically	automatically	ADV
eistud-21874	109	38	;	;	PUNCT
eistud-21874	109	39	_	_	NOUN
eistud-21874	109	40	to	to	PART
eistud-21874	109	41	identify	identify	VERB
eistud-21874	109	42	customer	customer	NOUN
eistud-21874	109	43	and	and	CCONJ
eistud-21874	109	44	find	find	VERB
eistud-21874	109	45	an	an	DET
eistud-21874	109	46	appropriate	appropriate	ADJ
eistud-21874	109	47	form	form	NOUN
eistud-21874	109	48	of	of	ADP
eistud-21874	109	49	communication	communication	NOUN
eistud-21874	109	50	.	.	PUNCT
eistud-21874	110	1	the	the	DET
eistud-21874	110	2	operator	operator	NOUN
eistud-21874	110	3	then	then	ADV
eistud-21874	110	4	finds	find	VERB
eistud-21874	110	5	out	out	ADP
eistud-21874	110	6	what	what	PRON
eistud-21874	110	7	the	the	DET
eistud-21874	110	8	problem	problem	NOUN
eistud-21874	110	9	is	be	AUX
eistud-21874	110	10	and	and	CCONJ
eistud-21874	110	11	looks	look	VERB
eistud-21874	110	12	for	for	ADP
eistud-21874	110	13	a	a	DET
eistud-21874	110	14	solution	solution	NOUN
eistud-21874	110	15	in	in	ADP
eistud-21874	110	16	the	the	DET
eistud-21874	110	17	marketing	marketing	NOUN
eistud-21874	110	18	database	database	NOUN
eistud-21874	110	19	.	.	PUNCT
eistud-21874	111	1	without	without	ADP
eistud-21874	111	2	a	a	DET
eistud-21874	111	3	standard	standard	ADJ
eistud-21874	111	4	solution	solution	NOUN
eistud-21874	111	5	to	to	ADP
eistud-21874	111	6	the	the	DET
eistud-21874	111	7	problem	problem	NOUN
eistud-21874	111	8	,	,	PUNCT
eistud-21874	111	9	it	it	PRON
eistud-21874	111	10	is	be	AUX
eistud-21874	111	11	automatically	automatically	ADV
eistud-21874	111	12	sent	send	VERB
eistud-21874	111	13	to	to	ADP
eistud-21874	111	14	the	the	DET
eistud-21874	111	15	responsible	responsible	ADJ
eistud-21874	111	16	employee	employee	NOUN
eistud-21874	111	17	of	of	ADP
eistud-21874	111	18	the	the	DET
eistud-21874	111	19	service	service	NOUN
eistud-21874	111	20	department	department	NOUN
eistud-21874	111	21	,	,	PUNCT
eistud-21874	111	22	of	of	ADP
eistud-21874	111	23	the	the	DET
eistud-21874	111	24	according	accord	VERB
eistud-21874	111	25	department	department	NOUN
eistud-21874	111	26	,	,	PUNCT
eistud-21874	111	27	of	of	ADP
eistud-21874	111	28	the	the	DET
eistud-21874	111	29	product	product	NOUN
eistud-21874	111	30	category	category	NOUN
eistud-21874	111	31	or	or	CCONJ
eistud-21874	111	32	other	other	ADJ
eistud-21874	111	33	.	.	PUNCT
eistud-21874	112	1	depending	depend	VERB
eistud-21874	112	2	on	on	ADP
eistud-21874	112	3	the	the	DET
eistud-21874	112	4	content	content	NOUN
eistud-21874	112	5	of	of	ADP
eistud-21874	112	6	the	the	DET
eistud-21874	112	7	problem	problem	NOUN
eistud-21874	112	8	and	and	CCONJ
eistud-21874	112	9	the	the	DET
eistud-21874	112	10	solution	solution	NOUN
eistud-21874	112	11	,	,	PUNCT
eistud-21874	112	12	the	the	DET
eistud-21874	112	13	system	system	NOUN
eistud-21874	112	14	formulates	formulate	VERB
eistud-21874	112	15	the	the	DET
eistud-21874	112	16	task	task	NOUN
eistud-21874	112	17	for	for	SCONJ
eistud-21874	112	18	the	the	DET
eistud-21874	112	19	operator	operator	NOUN
eistud-21874	112	20	to	to	PART
eistud-21874	112	21	report	report	VERB
eistud-21874	112	22	to	to	ADP
eistud-21874	112	23	the	the	DET
eistud-21874	112	24	customer	customer	NOUN
eistud-21874	112	25	what	what	PRON
eistud-21874	112	26	exactly	exactly	ADV
eistud-21874	112	27	a	a	DET
eistud-21874	112	28	retail	retail	ADJ
eistud-21874	112	29	company	company	NOUN
eistud-21874	112	30	employee	employee	NOUN
eistud-21874	112	31	does	do	VERB
eistud-21874	112	32	to	to	PART
eistud-21874	112	33	solve	solve	VERB
eistud-21874	112	34	the	the	DET
eistud-21874	112	35	problem	problem	NOUN
eistud-21874	112	36	.	.	PUNCT
eistud-21874	113	1	this	this	PRON
eistud-21874	113	2	demonstrates	demonstrate	VERB
eistud-21874	113	3	that	that	SCONJ
eistud-21874	113	4	the	the	DET
eistud-21874	113	5	work	work	NOUN
eistud-21874	113	6	of	of	ADP
eistud-21874	113	7	the	the	DET
eistud-21874	113	8	retail	retail	ADJ
eistud-21874	113	9	company	company	NOUN
eistud-21874	113	10	is	be	AUX
eistud-21874	113	11	oriented	orient	VERB
eistud-21874	113	12	towards	towards	ADP
eistud-21874	113	13	meeting	meet	VERB
eistud-21874	113	14	the	the	DET
eistud-21874	113	15	needs	need	NOUN
eistud-21874	113	16	of	of	ADP
eistud-21874	113	17	the	the	DET
eistud-21874	113	18	buyers	buyer	NOUN
eistud-21874	113	19	and	and	CCONJ
eistud-21874	113	20	building	build	VERB
eistud-21874	113	21	relationships	relationship	NOUN
eistud-21874	113	22	with	with	ADP
eistud-21874	113	23	them	they	PRON
eistud-21874	113	24	.	.	PUNCT
eistud-21874	114	1	the	the	DET
eistud-21874	114	2	contact	contact	NOUN
eistud-21874	114	3	center	center	NOUN
eistud-21874	114	4	can	can	AUX
eistud-21874	114	5	also	also	ADV
eistud-21874	114	6	be	be	AUX
eistud-21874	114	7	used	use	VERB
eistud-21874	114	8	for	for	ADP
eistud-21874	114	9	communication	communication	NOUN
eistud-21874	114	10	with	with	ADP
eistud-21874	114	11	prospective	prospective	ADJ
eistud-21874	114	12	buyers	buyer	NOUN
eistud-21874	114	13	,	,	PUNCT
eistud-21874	114	14	providing	provide	VERB
eistud-21874	114	15	them	they	PRON
eistud-21874	114	16	with	with	ADP
eistud-21874	114	17	information	information	NOUN
eistud-21874	114	18	about	about	ADP
eistud-21874	114	19	goods	good	NOUN
eistud-21874	114	20	,	,	PUNCT
eistud-21874	114	21	services	service	NOUN
eistud-21874	114	22	,	,	PUNCT
eistud-21874	114	23	events	event	NOUN
eistud-21874	114	24	,	,	PUNCT
eistud-21874	114	25	etc	etc	X
eistud-21874	114	26	.	.	X
eistud-21874	115	1	there	there	PRON
eistud-21874	115	2	are	be	VERB
eistud-21874	115	3	several	several	ADJ
eistud-21874	115	4	advantages	advantage	NOUN
eistud-21874	115	5	of	of	ADP
eistud-21874	115	6	using	use	VERB
eistud-21874	115	7	the	the	DET
eistud-21874	115	8	contact	contact	NOUN
eistud-21874	115	9	center	center	NOUN
eistud-21874	115	10	(	(	PUNCT
eistud-21874	115	11	see	see	VERB
eistud-21874	115	12	table	table	NOUN
eistud-21874	115	13	1	1	NUM
eistud-21874	115	14	)	)	PUNCT
eistud-21874	115	15	.	.	PUNCT
eistud-21874	116	1	at	at	ADP
eistud-21874	116	2	the	the	DET
eistud-21874	116	3	same	same	ADJ
eistud-21874	116	4	time	time	NOUN
eistud-21874	116	5	,	,	PUNCT
eistud-21874	116	6	it	it	PRON
eistud-21874	116	7	should	should	AUX
eistud-21874	116	8	be	be	AUX
eistud-21874	116	9	noted	note	VERB
eistud-21874	116	10	that	that	SCONJ
eistud-21874	116	11	the	the	DET
eistud-21874	116	12	preparation	preparation	NOUN
eistud-21874	116	13	and	and	CCONJ
eistud-21874	116	14	implementation	implementation	NOUN
eistud-21874	116	15	of	of	ADP
eistud-21874	116	16	the	the	DET
eistud-21874	116	17	contact	contact	NOUN
eistud-21874	116	18	center	center	NOUN
eistud-21874	116	19	activities	activity	NOUN
eistud-21874	116	20	requires	require	VERB
eistud-21874	116	21	some	some	DET
eistud-21874	116	22	financial	financial	ADJ
eistud-21874	116	23	investment	investment	NOUN
eistud-21874	116	24	,	,	PUNCT
eistud-21874	116	25	such	such	ADJ
eistud-21874	116	26	as	as	ADP
eistud-21874	116	27	equipment	equipment	NOUN
eistud-21874	116	28	,	,	PUNCT
eistud-21874	116	29	software	software	NOUN
eistud-21874	116	30	,	,	PUNCT
eistud-21874	116	31	personnel	personnel	NOUN
eistud-21874	116	32	,	,	PUNCT
eistud-21874	116	33	training	training	NOUN
eistud-21874	116	34	,	,	PUNCT
eistud-21874	116	35	etc	etc	X
eistud-21874	116	36	.	.	X
eistud-21874	116	37	such	such	ADJ
eistud-21874	116	38	costs	cost	NOUN
eistud-21874	116	39	can	can	AUX
eistud-21874	116	40	mainly	mainly	ADV
eistud-21874	116	41	be	be	AUX
eistud-21874	116	42	afforded	afford	VERB
eistud-21874	116	43	by	by	ADP
eistud-21874	116	44	the	the	DET
eistud-21874	116	45	relatively	relatively	ADV
eistud-21874	116	46	large	large	ADJ
eistud-21874	116	47	(	(	PUNCT
eistud-21874	116	48	by	by	ADP
eistud-21874	116	49	turnover	turnover	NOUN
eistud-21874	116	50	and	and	CCONJ
eistud-21874	116	51	profit	profit	NOUN
eistud-21874	116	52	)	)	PUNCT
eistud-21874	116	53	retail	retail	ADJ
eistud-21874	116	54	companies	company	NOUN
eistud-21874	116	55	.	.	PUNCT
eistud-21874	117	1	for	for	ADP
eistud-21874	117	2	others	other	NOUN
eistud-21874	117	3	,	,	PUNCT
eistud-21874	117	4	it	it	PRON
eistud-21874	117	5	is	be	AUX
eistud-21874	117	6	useful	useful	ADJ
eistud-21874	117	7	to	to	PART
eistud-21874	117	8	use	use	VERB
eistud-21874	117	9	the	the	DET
eistud-21874	117	10	services	service	NOUN
eistud-21874	117	11	of	of	ADP
eistud-21874	117	12	a	a	DET
eistud-21874	117	13	professional	professional	ADJ
eistud-21874	117	14	contact	contact	NOUN
eistud-21874	117	15	center	center	NOUN
eistud-21874	117	16	and	and	CCONJ
eistud-21874	117	17	pay	pay	VERB
eistud-21874	117	18	fees	fee	NOUN
eistud-21874	117	19	.	.	PUNCT
eistud-21874	118	1	in	in	ADP
eistud-21874	118	2	any	any	DET
eistud-21874	118	3	case	case	NOUN
eistud-21874	118	4	,	,	PUNCT
eistud-21874	118	5	efforts	effort	NOUN
eistud-21874	118	6	should	should	AUX
eistud-21874	118	7	be	be	AUX
eistud-21874	118	8	made	make	VERB
eistud-21874	118	9	to	to	PART
eistud-21874	118	10	calculate	calculate	VERB
eistud-21874	118	11	the	the	DET
eistud-21874	118	12	effectiveness	effectiveness	NOUN
eistud-21874	118	13	of	of	ADP
eistud-21874	118	14	use	use	NOUN
eistud-21874	118	15	.	.	PUNCT
eistud-21874	119	1	collaboration	collaboration	NOUN
eistud-21874	119	2	with	with	ADP
eistud-21874	119	3	professional	professional	ADJ
eistud-21874	119	4	centers	center	NOUN
eistud-21874	119	5	also	also	ADV
eistud-21874	119	6	raises	raise	VERB
eistud-21874	119	7	certain	certain	ADJ
eistud-21874	119	8	problems	problem	NOUN
eistud-21874	119	9	because	because	SCONJ
eistud-21874	119	10	they	they	PRON
eistud-21874	119	11	work	work	VERB
eistud-21874	119	12	with	with	ADP
eistud-21874	119	13	their	their	PRON
eistud-21874	119	14	clients	client	NOUN
eistud-21874	119	15	and	and	CCONJ
eistud-21874	119	16	in	in	ADP
eistud-21874	119	17	essence	essence	NOUN
eistud-21874	119	18	they	they	PRON
eistud-21874	119	19	can	can	AUX
eistud-21874	119	20	not	not	PART
eistud-21874	119	21	(	(	PUNCT
eistud-21874	119	22	or	or	CCONJ
eistud-21874	119	23	do	do	AUX
eistud-21874	119	24	not	not	PART
eistud-21874	119	25	want	want	VERB
eistud-21874	119	26	to	to	PART
eistud-21874	119	27	)	)	PUNCT
eistud-21874	119	28	go	go	VERB
eistud-21874	119	29	deep	deep	ADV
eistud-21874	119	30	into	into	ADP
eistud-21874	119	31	each	each	DET
eistud-21874	119	32	company	company	NOUN
eistud-21874	119	33	’s	’s	PART
eistud-21874	119	34	problems	problem	NOUN
eistud-21874	119	35	.	.	PUNCT
eistud-21874	120	1	a	a	DET
eistud-21874	120	2	formal	formal	ADJ
eistud-21874	120	3	attitude	attitude	NOUN
eistud-21874	120	4	can	can	AUX
eistud-21874	120	5	lead	lead	VERB
eistud-21874	120	6	to	to	ADP
eistud-21874	120	7	formal	formal	ADJ
eistud-21874	120	8	results	result	NOUN
eistud-21874	120	9	that	that	PRON
eistud-21874	120	10	do	do	AUX
eistud-21874	120	11	not	not	PART
eistud-21874	120	12	contribute	contribute	VERB
eistud-21874	120	13	to	to	ADP
eistud-21874	120	14	the	the	DET
eistud-21874	120	15	increased	increase	VERB
eistud-21874	120	16	customer	customer	NOUN
eistud-21874	120	17	loyalty	loyalty	NOUN
eistud-21874	120	18	.	.	PUNCT
eistud-21874	121	1	the	the	DET
eistud-21874	121	2	authors	author	NOUN
eistud-21874	121	3	on	on	ADP
eistud-21874	121	4	the	the	DET
eistud-21874	121	5	basis	basis	NOUN
eistud-21874	121	6	of	of	ADP
eistud-21874	121	7	special	special	ADJ
eistud-21874	121	8	literature	literature	NOUN
eistud-21874	121	9	and	and	CCONJ
eistud-21874	121	10	clarification	clarification	NOUN
eistud-21874	121	11	of	of	ADP
eistud-21874	121	12	the	the	DET
eistud-21874	121	13	needs	need	NOUN
eistud-21874	121	14	of	of	ADP
eistud-21874	121	15	cooperation	cooperation	NOUN
eistud-21874	121	16	partners	partner	NOUN
eistud-21874	121	17	adapted	adapt	VERB
eistud-21874	121	18	the	the	DET
eistud-21874	121	19	contact	contact	NOUN
eistud-21874	121	20	center	center	NOUN
eistud-21874	121	21	model	model	NOUN
eistud-21874	121	22	for	for	ADP
eistud-21874	121	23	the	the	DET
eistud-21874	121	24	retail	retail	ADJ
eistud-21874	121	25	trade	trade	NOUN
eistud-21874	121	26	enterprises	enterprise	NOUN
eistud-21874	121	27	taking	take	VERB
eistud-21874	121	28	into	into	ADP
eistud-21874	121	29	account	account	NOUN
eistud-21874	121	30	their	their	PRON
eistud-21874	121	31	operational	operational	ADJ
eistud-21874	121	32	characteristics	characteristic	NOUN
eistud-21874	121	33	(	(	PUNCT
eistud-21874	121	34	see	see	VERB
eistud-21874	121	35	figure	figure	NOUN
eistud-21874	121	36	1	1	NUM
eistud-21874	121	37	)	)	PUNCT
eistud-21874	121	38	.	.	PUNCT
eistud-21874	122	1	(	(	PUNCT
eistud-21874	122	2	черкашин	черкашин	ADJ
eistud-21874	122	3	,	,	PUNCT
eistud-21874	122	4	2014	2014	NUM
eistud-21874	122	5	)	)	PUNCT
eistud-21874	122	6	135	135	NUM
eistud-21874	122	7	european	european	ADJ
eistud-21874	122	8	integrat	integrat	NOUN
eistud-21874	122	9	ion	ion	NOUN
eistud-21874	122	10	studies	study	NOUN
eistud-21874	122	11	2018/12	2018/12	NUM
eistud-21874	122	12	channels	channel	NOUN
eistud-21874	122	13	of	of	ADP
eistud-21874	122	14	interaction	interaction	NOUN
eistud-21874	122	15	“	"	PUNCT
eistud-21874	122	16	enterprise	enterprise	NOUN
eistud-21874	122	17	-	-	PUNCT
eistud-21874	122	18	consumer	consumer	NOUN
eistud-21874	122	19	”	"	PUNCT
eistud-21874	122	20	fixed	fix	VERB
eistud-21874	122	21	phone	phone	NOUN
eistud-21874	122	22	mobile	mobile	ADJ
eistud-21874	122	23	phone	phone	NOUN
eistud-21874	122	24	homepage	homepage	NOUN
eistud-21874	122	25	e	e	NOUN
eistud-21874	122	26	-	-	NOUN
eistud-21874	122	27	mail	mail	ADJ
eistud-21874	122	28	social	social	ADJ
eistud-21874	122	29	network	network	NOUN
eistud-21874	122	30	other	other	ADJ
eistud-21874	122	31	channels	channel	NOUN
eistud-21874	122	32	crm	crm	PROPN
eistud-21874	122	33	/	/	SYM
eistud-21874	122	34	ecr	ecr	PROPN
eistud-21874	122	35	subsystems	subsystems	PROPN
eistud-21874	122	36	action	action	NOUN
eistud-21874	122	37	analytic	analytic	NOUN
eistud-21874	122	38	ecr	ecr	PROPN
eistud-21874	122	39	collaboration	collaboration	NOUN
eistud-21874	122	40	data	datum	NOUN
eistud-21874	122	41	storing	store	VERB
eistud-21874	122	42	in	in	ADP
eistud-21874	122	43	marketing	marketing	NOUN
eistud-21874	122	44	database	database	NOUN
eistud-21874	122	45	external	external	ADJ
eistud-21874	122	46	data	datum	NOUN
eistud-21874	122	47	•	•	NOUN
eistud-21874	122	48	data	datum	NOUN
eistud-21874	122	49	on	on	ADP
eistud-21874	122	50	existing	exist	VERB
eistud-21874	122	51	buyers	buyer	NOUN
eistud-21874	122	52	•	•	ADP
eistud-21874	122	53	data	datum	NOUN
eistud-21874	122	54	on	on	ADP
eistud-21874	122	55	potential	potential	ADJ
eistud-21874	122	56	buyers	buyer	NOUN
eistud-21874	122	57	•	•	ADP
eistud-21874	122	58	data	datum	NOUN
eistud-21874	122	59	on	on	ADP
eistud-21874	122	60	partners	partner	NOUN
eistud-21874	122	61	internal	internal	ADJ
eistud-21874	122	62	data	datum	NOUN
eistud-21874	122	63	•	•	NOUN
eistud-21874	122	64	marketing	marketing	NOUN
eistud-21874	122	65	strategy	strategy	NOUN
eistud-21874	122	66	•	•	NOUN
eistud-21874	122	67	service	service	NOUN
eistud-21874	122	68	standards	standard	NOUN
eistud-21874	122	69	•	•	NUM
eistud-21874	122	70	reports	report	NOUN
eistud-21874	122	71	•	•	ADP
eistud-21874	122	72	analytics	analytic	NOUN
eistud-21874	122	73	information	information	NOUN
eistud-21874	122	74	for	for	ADP
eistud-21874	122	75	structural	structural	ADJ
eistud-21874	122	76	units	unit	NOUN
eistud-21874	122	77	employees	employee	NOUN
eistud-21874	122	78	,	,	PUNCT
eistud-21874	122	79	branches	branch	VERB
eistud-21874	122	80	top	top	ADJ
eistud-21874	122	81	managers	manager	NOUN
eistud-21874	122	82	,	,	PUNCT
eistud-21874	122	83	item	item	NOUN
eistud-21874	122	84	category	category	NOUN
eistud-21874	122	85	managers	manager	NOUN
eistud-21874	122	86	,	,	PUNCT
eistud-21874	122	87	department	department	NOUN
eistud-21874	122	88	/	/	SYM
eistud-21874	122	89	service	service	NOUN
eistud-21874	122	90	heads	head	NOUN
eistud-21874	122	91	buyers	buyer	VERB
eistud-21874	122	92	potential	potential	ADJ
eistud-21874	122	93	buyers	buyer	NOUN
eistud-21874	122	94	:	:	PUNCT
eistud-21874	122	95	•	•	NUM
eistud-21874	122	96	information	information	NOUN
eistud-21874	122	97	matters	matter	NOUN
eistud-21874	122	98	;	;	PUNCT
eistud-21874	122	99	•	•	NUM
eistud-21874	122	100	references	reference	NOUN
eistud-21874	122	101	to	to	ADP
eistud-21874	122	102	advertisements	advertisement	NOUN
eistud-21874	122	103	and	and	CCONJ
eistud-21874	122	104	other	other	ADJ
eistud-21874	122	105	communication	communication	NOUN
eistud-21874	122	106	sources	source	NOUN
eistud-21874	122	107	existing	exist	VERB
eistud-21874	122	108	buyers	buyer	NOUN
eistud-21874	122	109	:	:	PUNCT
eistud-21874	122	110	•	•	NUM
eistud-21874	122	111	information	information	NOUN
eistud-21874	122	112	matters	matter	VERB
eistud-21874	122	113	•	•	ADP
eistud-21874	122	114	complaints	complaint	NOUN
eistud-21874	122	115	;	;	PUNCT
eistud-21874	122	116	•	•	NUM
eistud-21874	122	117	other	other	ADJ
eistud-21874	122	118	information	information	NOUN
eistud-21874	122	119	buyers	buyer	NOUN
eistud-21874	122	120	:	:	PUNCT
eistud-21874	122	121	•	•	NUM
eistud-21874	122	122	information	information	NOUN
eistud-21874	122	123	matters	matter	NOUN
eistud-21874	122	124	;	;	PUNCT
eistud-21874	122	125	•	•	NUM
eistud-21874	122	126	operational	operational	ADJ
eistud-21874	122	127	activities	activity	NOUN
eistud-21874	122	128	;	;	PUNCT
eistud-21874	122	129	•	•	NUM
eistud-21874	122	130	complaints	complaint	NOUN
eistud-21874	122	131	figure	figure	VERB
eistud-21874	122	132	1	1	NUM
eistud-21874	122	133	the	the	DET
eistud-21874	122	134	scheme	scheme	NOUN
eistud-21874	122	135	of	of	ADP
eistud-21874	122	136	contact	contact	NOUN
eistud-21874	122	137	center	center	NOUN
eistud-21874	122	138	performance	performance	NOUN
eistud-21874	122	139	for	for	ADP
eistud-21874	122	140	retail	retail	ADJ
eistud-21874	122	141	trade	trade	NOUN
eistud-21874	122	142	enterprises	enterprise	NOUN
eistud-21874	122	143	(	(	PUNCT
eistud-21874	122	144	authors	author	NOUN
eistud-21874	122	145	’	'	PUNCT
eistud-21874	122	146	compilation	compilation	NOUN
eistud-21874	122	147	according	accord	VERB
eistud-21874	122	148	to	to	ADP
eistud-21874	122	149	черкашин	черкашин	ADJ
eistud-21874	122	150	,	,	PUNCT
eistud-21874	122	151	2014	2014	NUM
eistud-21874	122	152	)	)	PUNCT
eistud-21874	122	153	criteria	criterion	NOUN
eistud-21874	122	154	retaining	retain	VERB
eistud-21874	122	155	existing	exist	VERB
eistud-21874	122	156	customers	customer	NOUN
eistud-21874	122	157	attracting	attract	VERB
eistud-21874	122	158	new	new	ADJ
eistud-21874	122	159	customers	customer	NOUN
eistud-21874	122	160	indicators	indicator	NOUN
eistud-21874	122	161	increase	increase	VERB
eistud-21874	122	162	of	of	ADP
eistud-21874	122	163	repeat	repeat	NOUN
eistud-21874	122	164	purchase	purchase	NOUN
eistud-21874	122	165	ratio	ratio	NOUN
eistud-21874	122	166	increase	increase	NOUN
eistud-21874	122	167	of	of	ADP
eistud-21874	122	168	customer	customer	NOUN
eistud-21874	122	169	loyalty	loyalty	NOUN
eistud-21874	122	170	ratioi	ratioi	NOUN
eistud-21874	122	171	increase	increase	NOUN
eistud-21874	122	172	of	of	ADP
eistud-21874	122	173	customer	customer	NOUN
eistud-21874	122	174	satisfaction	satisfaction	NOUN
eistud-21874	122	175	level	level	NOUN
eistud-21874	122	176	reducing	reduce	VERB
eistud-21874	122	177	costs	cost	NOUN
eistud-21874	122	178	per	per	ADP
eistud-21874	122	179	customer	customer	NOUN
eistud-21874	122	180	optimization	optimization	NOUN
eistud-21874	122	181	of	of	ADP
eistud-21874	122	182	marketing	marketing	NOUN
eistud-21874	122	183	budget	budget	NOUN
eistud-21874	122	184	spheres	sphere	NOUN
eistud-21874	122	185	of	of	ADP
eistud-21874	122	186	application	application	NOUN
eistud-21874	122	187	customer	customer	NOUN
eistud-21874	122	188	support	support	NOUN
eistud-21874	122	189	establishing	establish	VERB
eistud-21874	122	190	of	of	ADP
eistud-21874	122	191	“	"	PUNCT
eistud-21874	122	192	hot	hot	ADJ
eistud-21874	122	193	line	line	NOUN
eistud-21874	122	194	”	"	PUNCT
eistud-21874	122	195	claim	claim	NOUN
eistud-21874	122	196	/	/	SYM
eistud-21874	122	197	complaint	complaint	NOUN
eistud-21874	122	198	management	management	NOUN
eistud-21874	122	199	research	research	NOUN
eistud-21874	122	200	of	of	ADP
eistud-21874	122	201	customer	customer	NOUN
eistud-21874	122	202	needs	need	VERB
eistud-21874	122	203	organization	organization	NOUN
eistud-21874	122	204	of	of	ADP
eistud-21874	122	205	internet	internet	NOUN
eistud-21874	122	206	and	and	CCONJ
eistud-21874	122	207	phone	phone	NOUN
eistud-21874	122	208	sales	sale	NOUN
eistud-21874	122	209	optimization	optimization	NOUN
eistud-21874	122	210	of	of	ADP
eistud-21874	122	211	communication	communication	NOUN
eistud-21874	122	212	channels	channel	NOUN
eistud-21874	122	213	organization	organization	NOUN
eistud-21874	122	214	of	of	ADP
eistud-21874	122	215	internet	internet	NOUN
eistud-21874	122	216	and	and	CCONJ
eistud-21874	122	217	phone	phone	NOUN
eistud-21874	122	218	sales	sale	NOUN
eistud-21874	122	219	management	management	NOUN
eistud-21874	122	220	of	of	ADP
eistud-21874	122	221	category	category	NOUN
eistud-21874	122	222	of	of	ADP
eistud-21874	122	223	goods	good	NOUN
eistud-21874	122	224	market	market	NOUN
eistud-21874	122	225	research	research	NOUN
eistud-21874	122	226	means	mean	NOUN
eistud-21874	122	227	of	of	ADP
eistud-21874	122	228	reaching	reach	VERB
eistud-21874	122	229	the	the	DET
eistud-21874	122	230	target	target	NOUN
eistud-21874	122	231	effective	effective	ADJ
eistud-21874	122	232	delegating	delegating	NOUN
eistud-21874	122	233	of	of	ADP
eistud-21874	122	234	tasks	task	NOUN
eistud-21874	122	235	development	development	NOUN
eistud-21874	122	236	of	of	ADP
eistud-21874	122	237	integrated	integrate	VERB
eistud-21874	122	238	communications	communication	NOUN
eistud-21874	122	239	it	it	PRON
eistud-21874	122	240	is	be	AUX
eistud-21874	122	241	very	very	ADV
eistud-21874	122	242	important	important	ADJ
eistud-21874	122	243	to	to	PART
eistud-21874	122	244	understand	understand	VERB
eistud-21874	122	245	the	the	DET
eistud-21874	122	246	operation	operation	NOUN
eistud-21874	122	247	of	of	ADP
eistud-21874	122	248	these	these	DET
eistud-21874	122	249	contact	contact	NOUN
eistud-21874	122	250	points	point	NOUN
eistud-21874	122	251	particularly	particularly	ADV
eistud-21874	122	252	from	from	ADP
eistud-21874	122	253	the	the	DET
eistud-21874	122	254	point	point	NOUN
eistud-21874	122	255	of	of	ADP
eistud-21874	122	256	view	view	NOUN
eistud-21874	122	257	of	of	ADP
eistud-21874	122	258	customers	customer	NOUN
eistud-21874	122	259	.	.	PUNCT
eistud-21874	123	1	based	base	VERB
eistud-21874	123	2	on	on	ADP
eistud-21874	123	3	the	the	DET
eistud-21874	123	4	literature	literature	NOUN
eistud-21874	123	5	,	,	PUNCT
eistud-21874	123	6	the	the	DET
eistud-21874	123	7	authors	author	NOUN
eistud-21874	123	8	of	of	ADP
eistud-21874	123	9	the	the	DET
eistud-21874	123	10	study	study	NOUN
eistud-21874	123	11	developed	develop	VERB
eistud-21874	123	12	the	the	DET
eistud-21874	123	13	list	list	NOUN
eistud-21874	123	14	of	of	ADP
eistud-21874	123	15	advantages	advantage	NOUN
eistud-21874	123	16	of	of	ADP
eistud-21874	123	17	using	use	VERB
eistud-21874	123	18	the	the	DET
eistud-21874	123	19	contact	contact	NOUN
eistud-21874	123	20	center	center	NOUN
eistud-21874	123	21	for	for	ADP
eistud-21874	123	22	retail	retail	ADJ
eistud-21874	123	23	companies	company	NOUN
eistud-21874	123	24	(	(	PUNCT
eistud-21874	123	25	see	see	VERB
eistud-21874	123	26	table	table	NOUN
eistud-21874	123	27	1	1	NUM
eistud-21874	123	28	)	)	PUNCT
eistud-21874	123	29	.	.	PUNCT
eistud-21874	124	1	(	(	PUNCT
eistud-21874	124	2	черкашин	черкашин	ADJ
eistud-21874	124	3	,	,	PUNCT
eistud-21874	124	4	2014	2014	NUM
eistud-21874	124	5	)	)	PUNCT
eistud-21874	124	6	source	source	NOUN
eistud-21874	124	7	:	:	PUNCT
eistud-21874	124	8	authors	author	NOUN
eistud-21874	124	9	‘	‘	PART
eistud-21874	124	10	compilation	compilation	NOUN
eistud-21874	124	11	according	accord	VERB
eistud-21874	124	12	to	to	ADP
eistud-21874	124	13	черкашин	черкашин	ADJ
eistud-21874	124	14	,	,	PUNCT
eistud-21874	124	15	2014	2014	NUM
eistud-21874	124	16	.	.	PUNCT
eistud-21874	125	1	linina	linina	PROPN
eistud-21874	125	2	et	et	PROPN
eistud-21874	125	3	al	al	PROPN
eistud-21874	125	4	.	.	PROPN
eistud-21874	125	5	,	,	PUNCT
eistud-21874	125	6	2017	2017	NUM
eistud-21874	125	7	,	,	PUNCT
eistud-21874	125	8	linina	linina	PROPN
eistud-21874	125	9	,	,	PUNCT
eistud-21874	125	10	2017	2017	NUM
eistud-21874	125	11	table	table	NOUN
eistud-21874	125	12	1	1	NUM
eistud-21874	125	13	advantages	advantage	NOUN
eistud-21874	125	14	of	of	ADP
eistud-21874	125	15	contact	contact	NOUN
eistud-21874	125	16	centers	center	NOUN
eistud-21874	125	17	in	in	ADP
eistud-21874	125	18	retail	retail	ADJ
eistud-21874	125	19	trade	trade	NOUN
eistud-21874	125	20	enterprises	enterprise	NOUN
eistud-21874	125	21	european	european	ADJ
eistud-21874	125	22	integrat	integrat	NOUN
eistud-21874	125	23	ion	ion	NOUN
eistud-21874	125	24	studies	study	NOUN
eistud-21874	125	25	2018/12	2018/12	NUM
eistud-21874	125	26	136	136	NUM
eistud-21874	125	27	by	by	ADP
eistud-21874	125	28	using	use	VERB
eistud-21874	125	29	principles	principle	NOUN
eistud-21874	125	30	of	of	ADP
eistud-21874	125	31	the	the	DET
eistud-21874	125	32	queuing	queuing	NOUN
eistud-21874	125	33	theory	theory	NOUN
eistud-21874	125	34	in	in	ADP
eistud-21874	125	35	retail	retail	ADJ
eistud-21874	125	36	companies	company	NOUN
eistud-21874	125	37	,	,	PUNCT
eistud-21874	125	38	by	by	ADP
eistud-21874	125	39	establishment	establishment	NOUN
eistud-21874	125	40	of	of	ADP
eistud-21874	125	41	a	a	DET
eistud-21874	125	42	successful	successful	ADJ
eistud-21874	125	43	contact	contact	NOUN
eistud-21874	125	44	center	center	NOUN
eistud-21874	125	45	and	and	CCONJ
eistud-21874	125	46	integration	integration	NOUN
eistud-21874	125	47	of	of	ADP
eistud-21874	125	48	the	the	DET
eistud-21874	125	49	contact	contact	NOUN
eistud-21874	125	50	center	center	NOUN
eistud-21874	125	51	function	function	NOUN
eistud-21874	125	52	and	and	CCONJ
eistud-21874	125	53	marketing	marketing	NOUN
eistud-21874	125	54	database	database	NOUN
eistud-21874	125	55	it	it	PRON
eistud-21874	125	56	is	be	AUX
eistud-21874	125	57	possible	possible	ADJ
eistud-21874	125	58	to	to	PART
eistud-21874	125	59	significantly	significantly	ADV
eistud-21874	125	60	increase	increase	VERB
eistud-21874	125	61	the	the	DET
eistud-21874	125	62	customer	customer	NOUN
eistud-21874	125	63	satisfaction	satisfaction	NOUN
eistud-21874	125	64	and	and	CCONJ
eistud-21874	125	65	build	build	VERB
eistud-21874	125	66	relationships	relationship	NOUN
eistud-21874	125	67	that	that	SCONJ
eistud-21874	125	68	,	,	PUNCT
eistud-21874	125	69	in	in	ADP
eistud-21874	125	70	its	its	PRON
eistud-21874	125	71	turn	turn	NOUN
eistud-21874	125	72	,	,	PUNCT
eistud-21874	125	73	enhances	enhance	VERB
eistud-21874	125	74	customer	customer	NOUN
eistud-21874	125	75	loyalty	loyalty	NOUN
eistud-21874	125	76	and	and	CCONJ
eistud-21874	125	77	creates	create	VERB
eistud-21874	125	78	the	the	DET
eistud-21874	125	79	competitive	competitive	ADJ
eistud-21874	125	80	advantage	advantage	NOUN
eistud-21874	125	81	in	in	ADP
eistud-21874	125	82	the	the	DET
eistud-21874	125	83	market	market	NOUN
eistud-21874	125	84	.	.	PUNCT
eistud-21874	126	1	evaluation	evaluation	NOUN
eistud-21874	126	2	of	of	ADP
eistud-21874	126	3	communication	communication	NOUN
eistud-21874	126	4	between	between	ADP
eistud-21874	126	5	retailers	retailer	NOUN
eistud-21874	126	6	and	and	CCONJ
eistud-21874	126	7	customers	customer	NOUN
eistud-21874	126	8	m	m	VERB
eistud-21874	126	9	ea	ea	PROPN
eistud-21874	126	10	n	n	PRON
eistud-21874	126	11	st	st	PROPN
eistud-21874	126	12	an	an	DET
eistud-21874	126	13	da	da	PROPN
eistud-21874	126	14	rd	rd	PROPN
eistud-21874	126	15	e	e	PROPN
eistud-21874	126	16	rr	rr	NOUN
eistud-21874	126	17	or	or	CCONJ
eistud-21874	126	18	o	o	X
eistud-21874	126	19	f	f	X
eistud-21874	126	20	th	th	X
eistud-21874	126	21	e	e	PROPN
eistud-21874	126	22	ar	ar	PROPN
eistud-21874	126	23	ith	ith	PROPN
eistud-21874	126	24	m	m	PROPN
eistud-21874	126	25	et	et	NOUN
eistud-21874	126	26	ic	ic	PROPN
eistud-21874	126	27	m	m	PROPN
eistud-21874	126	28	ea	ea	PROPN
eistud-21874	126	29	n	n	CCONJ
eistud-21874	126	30	m	m	PROPN
eistud-21874	126	31	ed	ed	PROPN
eistud-21874	126	32	ia	ia	PROPN
eistud-21874	126	33	n	n	PROPN
eistud-21874	126	34	m	m	VERB
eistud-21874	126	35	od	od	NOUN
eistud-21874	126	36	e	e	PROPN
eistud-21874	126	37	a	a	DET
eistud-21874	126	38	ve	ve	VERB
eistud-21874	126	39	ra	ra	PROPN
eistud-21874	126	40	ge	ge	PROPN
eistud-21874	126	41	s	s	PROPN
eistud-21874	126	42	qu	qu	PROPN
eistud-21874	126	43	ar	ar	PROPN
eistud-21874	126	44	ed	ed	PROPN
eistud-21874	126	45	de	de	PROPN
eistud-21874	126	46	vi	vi	PROPN
eistud-21874	126	47	at	at	ADP
eistud-21874	126	48	io	io	PROPN
eistud-21874	127	1	d	d	PROPN
eistud-21874	127	2	is	be	AUX
eistud-21874	127	3	pe	pe	INTJ
eistud-21874	127	4	rs	rs	PROPN
eistud-21874	127	5	io	io	PROPN
eistud-21874	127	6	a	a	DET
eistud-21874	127	7	m	m	NOUN
eistud-21874	127	8	ou	ou	NOUN
eistud-21874	127	9	nt	not	PART
eistud-21874	127	10	o	o	PROPN
eistud-21874	127	11	f	f	PROPN
eistud-21874	127	12	v	v	PROPN
eistud-21874	127	13	ar	ar	PROPN
eistud-21874	127	14	ia	ia	PROPN
eistud-21874	127	15	tio	tio	PROPN
eistud-21874	127	16	n	n	INTJ
eistud-21874	127	17	m	m	NOUN
eistud-21874	127	18	ax	ax	NOUN
eistud-21874	127	19	.	.	PUNCT
eistud-21874	128	1	ev	ev	PROPN
eistud-21874	128	2	al	al	PROPN
eistud-21874	128	3	ua	ua	PROPN
eistud-21874	128	4	tio	tio	PROPN
eistud-21874	128	5	n	n	PROPN
eistud-21874	128	6	su	su	PROPN
eistud-21874	128	7	m	m	PROPN
eistud-21874	128	8	evaluation	evaluation	NOUN
eistud-21874	128	9	of	of	ADP
eistud-21874	128	10	non	non	ADJ
eistud-21874	128	11	-	-	ADJ
eistud-21874	128	12	sales	sales	ADJ
eistud-21874	128	13	communication	communication	NOUN
eistud-21874	128	14	5.78	5.78	NUM
eistud-21874	128	15	0.78	0.78	NUM
eistud-21874	128	16	5.00	5.00	NUM
eistud-21874	128	17	4.00	4.00	NUM
eistud-21874	128	18	2.35	2.35	NUM
eistud-21874	128	19	5.5	5.5	NUM
eistud-21874	128	20	4.89	4.89	NUM
eistud-21874	128	21	9.00	9.00	NUM
eistud-21874	128	22	48.00	48.00	NUM
eistud-21874	128	23	evaluation	evaluation	NOUN
eistud-21874	128	24	of	of	ADP
eistud-21874	128	25	problem	problem	NOUN
eistud-21874	128	26	solving	solve	VERB
eistud-21874	128	27	3.27	3.27	NUM
eistud-21874	128	28	0.70	0.70	NUM
eistud-21874	128	29	3.00	3.00	NUM
eistud-21874	128	30	2.00	2.00	NUM
eistud-21874	128	31	2.11	2.11	NUM
eistud-21874	128	32	4.44	4.44	NUM
eistud-21874	128	33	7.27	7.27	NUM
eistud-21874	128	34	8.00	8.00	NUM
eistud-21874	128	35	29.00	29.00	NUM
eistud-21874	128	36	source	source	NOUN
eistud-21874	128	37	:	:	PUNCT
eistud-21874	128	38	authors	author	NOUN
eistud-21874	128	39	‘	'	PUNCT
eistud-21874	128	40	as	as	SCONJ
eistud-21874	128	41	can	can	AUX
eistud-21874	128	42	be	be	AUX
eistud-21874	128	43	seen	see	VERB
eistud-21874	128	44	in	in	ADP
eistud-21874	128	45	the	the	DET
eistud-21874	128	46	block	block	NOUN
eistud-21874	128	47	of	of	ADP
eistud-21874	128	48	questions	question	NOUN
eistud-21874	128	49	on	on	ADP
eistud-21874	128	50	the	the	DET
eistud-21874	128	51	non	non	ADJ
eistud-21874	128	52	-	-	ADJ
eistud-21874	128	53	sales	sales	ADJ
eistud-21874	128	54	communication	communication	NOUN
eistud-21874	128	55	,	,	PUNCT
eistud-21874	128	56	the	the	DET
eistud-21874	128	57	average	average	ADJ
eistud-21874	128	58	arithmetic	arithmetic	ADJ
eistud-21874	128	59	mean	mean	NOUN
eistud-21874	128	60	is	be	AUX
eistud-21874	128	61	slightly	slightly	ADV
eistud-21874	128	62	above	above	ADP
eistud-21874	128	63	the	the	DET
eistud-21874	128	64	average	average	NOUN
eistud-21874	128	65	(	(	PUNCT
eistud-21874	128	66	x	x	NOUN
eistud-21874	128	67	ť	ť	X
eistud-21874	128	68	=	=	SYM
eistud-21874	128	69	5.78	5.78	NUM
eistud-21874	128	70	;	;	PUNCT
eistud-21874	128	71	me	i	PRON
eistud-21874	128	72	=	=	PUNCT
eistud-21874	128	73	5.00	5.00	NUM
eistud-21874	128	74	;	;	PUNCT
eistud-21874	128	75	mo	mo	PROPN
eistud-21874	128	76	=	=	PROPN
eistud-21874	128	77	4.00	4.00	NUM
eistud-21874	128	78	)	)	PUNCT
eistud-21874	128	79	,	,	PUNCT
eistud-21874	128	80	which	which	PRON
eistud-21874	128	81	could	could	AUX
eistud-21874	128	82	not	not	PART
eistud-21874	128	83	be	be	AUX
eistud-21874	128	84	regarded	regard	VERB
eistud-21874	128	85	as	as	ADP
eistud-21874	128	86	positive	positive	ADJ
eistud-21874	128	87	for	for	ADP
eistud-21874	128	88	business	business	NOUN
eistud-21874	128	89	communication	communication	NOUN
eistud-21874	128	90	with	with	ADP
eistud-21874	128	91	customers	customer	NOUN
eistud-21874	128	92	.	.	PUNCT
eistud-21874	129	1	the	the	DET
eistud-21874	129	2	question	question	NOUN
eistud-21874	129	3	block	block	NOUN
eistud-21874	129	4	for	for	ADP
eistud-21874	129	5	evaluating	evaluate	VERB
eistud-21874	129	6	company	company	NOUN
eistud-21874	129	7	’s	’s	PART
eistud-21874	129	8	problems	problem	NOUN
eistud-21874	129	9	and	and	CCONJ
eistud-21874	129	10	issue	issue	NOUN
eistud-21874	129	11	solving	solve	VERB
eistud-21874	129	12	the	the	DET
eistud-21874	129	13	indicator	indicator	NOUN
eistud-21874	129	14	is	be	AUX
eistud-21874	129	15	very	very	ADV
eistud-21874	129	16	low	low	ADJ
eistud-21874	129	17	(	(	PUNCT
eistud-21874	129	18	x	x	PROPN
eistud-21874	129	19	̅=	̅=	NOUN
eistud-21874	129	20	3.27	3.27	NUM
eistud-21874	129	21	;	;	PUNCT
eistud-21874	129	22	me	i	PRON
eistud-21874	129	23	=	=	SYM
eistud-21874	129	24	3.00	3.00	NUM
eistud-21874	129	25	;	;	PUNCT
eistud-21874	129	26	mo	mo	PROPN
eistud-21874	129	27	=	=	PROPN
eistud-21874	129	28	2.00	2.00	NUM
eistud-21874	129	29	)	)	PUNCT
eistud-21874	129	30	,	,	PUNCT
eistud-21874	129	31	which	which	PRON
eistud-21874	129	32	demonstrates	demonstrate	VERB
eistud-21874	129	33	that	that	SCONJ
eistud-21874	129	34	there	there	PRON
eistud-21874	129	35	are	be	VERB
eistud-21874	129	36	huge	huge	ADJ
eistud-21874	129	37	problems	problem	NOUN
eistud-21874	129	38	in	in	ADP
eistud-21874	129	39	retail	retail	ADJ
eistud-21874	129	40	companies	company	NOUN
eistud-21874	129	41	in	in	ADP
eistud-21874	129	42	this	this	DET
eistud-21874	129	43	field	field	NOUN
eistud-21874	129	44	.	.	PUNCT
eistud-21874	130	1	in	in	ADP
eistud-21874	130	2	order	order	NOUN
eistud-21874	130	3	to	to	PART
eistud-21874	130	4	evaluate	evaluate	VERB
eistud-21874	130	5	the	the	DET
eistud-21874	130	6	real	real	ADJ
eistud-21874	130	7	performance	performance	NOUN
eistud-21874	130	8	of	of	ADP
eistud-21874	130	9	the	the	DET
eistud-21874	130	10	company	company	NOUN
eistud-21874	130	11	in	in	ADP
eistud-21874	130	12	the	the	DET
eistud-21874	130	13	field	field	NOUN
eistud-21874	130	14	of	of	ADP
eistud-21874	130	15	communication	communication	NOUN
eistud-21874	130	16	,	,	PUNCT
eistud-21874	130	17	the	the	DET
eistud-21874	130	18	authors	author	NOUN
eistud-21874	130	19	of	of	ADP
eistud-21874	130	20	the	the	DET
eistud-21874	130	21	study	study	NOUN
eistud-21874	130	22	consider	consider	VERB
eistud-21874	130	23	the	the	DET
eistud-21874	130	24	concept	concept	NOUN
eistud-21874	130	25	of	of	ADP
eistud-21874	130	26	productivity	productivity	NOUN
eistud-21874	130	27	and	and	CCONJ
eistud-21874	130	28	its	its	PRON
eistud-21874	130	29	significance	significance	NOUN
eistud-21874	130	30	.	.	PUNCT
eistud-21874	131	1	productivity	productivity	NOUN
eistud-21874	131	2	in	in	ADP
eistud-21874	131	3	economics	economics	NOUN
eistud-21874	131	4	is	be	AUX
eistud-21874	131	5	a	a	DET
eistud-21874	131	6	concept	concept	NOUN
eistud-21874	131	7	that	that	PRON
eistud-21874	131	8	describes	describe	VERB
eistud-21874	131	9	the	the	DET
eistud-21874	131	10	relationship	relationship	NOUN
eistud-21874	131	11	between	between	ADP
eistud-21874	131	12	the	the	DET
eistud-21874	131	13	product	product	NOUN
eistud-21874	131	14	(	(	PUNCT
eistud-21874	131	15	service	service	NOUN
eistud-21874	131	16	)	)	PUNCT
eistud-21874	131	17	delivered	deliver	VERB
eistud-21874	131	18	and	and	CCONJ
eistud-21874	131	19	the	the	DET
eistud-21874	131	20	resources	resource	NOUN
eistud-21874	131	21	used	use	VERB
eistud-21874	131	22	for	for	ADP
eistud-21874	131	23	this	this	DET
eistud-21874	131	24	purpose	purpose	NOUN
eistud-21874	131	25	.	.	PUNCT
eistud-21874	132	1	in	in	ADP
eistud-21874	132	2	the	the	DET
eistud-21874	132	3	economic	economic	ADJ
eistud-21874	132	4	theory	theory	NOUN
eistud-21874	132	5	,	,	PUNCT
eistud-21874	132	6	various	various	ADJ
eistud-21874	132	7	mathematical	mathematical	ADJ
eistud-21874	132	8	models	model	NOUN
eistud-21874	132	9	are	be	AUX
eistud-21874	132	10	used	use	VERB
eistud-21874	132	11	,	,	PUNCT
eistud-21874	132	12	by	by	ADP
eistud-21874	132	13	which	which	PRON
eistud-21874	132	14	economic	economic	ADJ
eistud-21874	132	15	development	development	NOUN
eistud-21874	132	16	tendencies	tendency	NOUN
eistud-21874	132	17	are	be	AUX
eistud-21874	132	18	being	be	AUX
eistud-21874	132	19	analyzed	analyze	VERB
eistud-21874	132	20	.	.	PUNCT
eistud-21874	133	1	one	one	NUM
eistud-21874	133	2	of	of	ADP
eistud-21874	133	3	the	the	DET
eistud-21874	133	4	historically	historically	ADV
eistud-21874	133	5	first	first	ADJ
eistud-21874	133	6	was	be	AUX
eistud-21874	133	7	the	the	DET
eistud-21874	133	8	cobb	cobb	PROPN
eistud-21874	133	9	-	-	PUNCT
eistud-21874	133	10	douglas	douglas	PROPN
eistud-21874	133	11	two	two	NUM
eistud-21874	133	12	-	-	PUNCT
eistud-21874	133	13	factor	factor	NOUN
eistud-21874	133	14	model	model	NOUN
eistud-21874	133	15	,	,	PUNCT
eistud-21874	133	16	where	where	SCONJ
eistud-21874	133	17	factors	factor	NOUN
eistud-21874	133	18	of	of	ADP
eistud-21874	133	19	production	production	NOUN
eistud-21874	133	20	are	be	AUX
eistud-21874	133	21	work	work	NOUN
eistud-21874	133	22	and	and	CCONJ
eistud-21874	133	23	capital	capital	NOUN
eistud-21874	133	24	.	.	PUNCT
eistud-21874	134	1	the	the	DET
eistud-21874	134	2	ability	ability	NOUN
eistud-21874	134	3	of	of	ADP
eistud-21874	134	4	these	these	DET
eistud-21874	134	5	two	two	NUM
eistud-21874	134	6	factors	factor	NOUN
eistud-21874	134	7	to	to	PART
eistud-21874	134	8	promote	promote	VERB
eistud-21874	134	9	economic	economic	ADJ
eistud-21874	134	10	growth	growth	NOUN
eistud-21874	134	11	is	be	AUX
eistud-21874	134	12	also	also	ADV
eistud-21874	134	13	characterized	characterize	VERB
eistud-21874	134	14	by	by	ADP
eistud-21874	134	15	productivity	productivity	NOUN
eistud-21874	134	16	in	in	ADP
eistud-21874	134	17	microeconomics	microeconomics	PROPN
eistud-21874	134	18	(	(	PUNCT
eistud-21874	134	19	ivanovs	ivanovs	PROPN
eistud-21874	134	20	et	et	PROPN
eistud-21874	134	21	al	al	PROPN
eistud-21874	134	22	.	.	PROPN
eistud-21874	134	23	,	,	PUNCT
eistud-21874	134	24	1981	1981	NUM
eistud-21874	134	25	)	)	PUNCT
eistud-21874	134	26	.	.	PUNCT
eistud-21874	135	1	productivity	productivity	NOUN
eistud-21874	135	2	can	can	AUX
eistud-21874	135	3	be	be	AUX
eistud-21874	135	4	measured	measure	VERB
eistud-21874	135	5	by	by	ADP
eistud-21874	135	6	comparing	compare	VERB
eistud-21874	135	7	costs	cost	NOUN
eistud-21874	135	8	with	with	ADP
eistud-21874	135	9	revenue	revenue	NOUN
eistud-21874	135	10	.	.	PUNCT
eistud-21874	136	1	in	in	ADP
eistud-21874	136	2	the	the	DET
eistud-21874	136	3	case	case	NOUN
eistud-21874	136	4	of	of	ADP
eistud-21874	136	5	effective	effective	ADJ
eistud-21874	136	6	communication	communication	NOUN
eistud-21874	136	7	,	,	PUNCT
eistud-21874	136	8	productivity	productivity	NOUN
eistud-21874	136	9	can	can	AUX
eistud-21874	136	10	be	be	AUX
eistud-21874	136	11	measured	measure	VERB
eistud-21874	136	12	by	by	ADP
eistud-21874	136	13	customer	customer	NOUN
eistud-21874	136	14	satisfaction	satisfaction	NOUN
eistud-21874	136	15	and	and	CCONJ
eistud-21874	136	16	loyalty	loyalty	NOUN
eistud-21874	136	17	.	.	PUNCT
eistud-21874	137	1	table	table	NOUN
eistud-21874	137	2	2	2	NUM
eistud-21874	137	3	evaluation	evaluation	NOUN
eistud-21874	137	4	of	of	ADP
eistud-21874	137	5	communication	communication	NOUN
eistud-21874	137	6	between	between	ADP
eistud-21874	137	7	retailers	retailer	NOUN
eistud-21874	137	8	and	and	CCONJ
eistud-21874	137	9	customers	customer	NOUN
eistud-21874	137	10	during	during	ADP
eistud-21874	137	11	the	the	DET
eistud-21874	137	12	time	time	NOUN
eistud-21874	137	13	period	period	NOUN
eistud-21874	137	14	from	from	ADP
eistud-21874	137	15	january	january	PROPN
eistud-21874	137	16	2018	2018	NUM
eistud-21874	137	17	to	to	ADP
eistud-21874	137	18	march	march	PROPN
eistud-21874	137	19	2018	2018	NUM
eistud-21874	137	20	,	,	PUNCT
eistud-21874	137	21	the	the	DET
eistud-21874	137	22	authors	author	NOUN
eistud-21874	137	23	have	have	AUX
eistud-21874	137	24	conducted	conduct	VERB
eistud-21874	137	25	a	a	DET
eistud-21874	137	26	customer	customer	NOUN
eistud-21874	137	27	survey	survey	NOUN
eistud-21874	137	28	.	.	PUNCT
eistud-21874	138	1	the	the	DET
eistud-21874	138	2	survey	survey	NOUN
eistud-21874	138	3	questions	question	NOUN
eistud-21874	138	4	were	be	AUX
eistud-21874	138	5	focused	focus	VERB
eistud-21874	138	6	on	on	ADP
eistud-21874	138	7	effective	effective	ADJ
eistud-21874	138	8	retail	retail	ADJ
eistud-21874	138	9	communication	communication	NOUN
eistud-21874	138	10	with	with	ADP
eistud-21874	138	11	customers	customer	NOUN
eistud-21874	138	12	,	,	PUNCT
eistud-21874	138	13	in	in	ADP
eistud-21874	138	14	order	order	NOUN
eistud-21874	138	15	to	to	PART
eistud-21874	138	16	determine	determine	VERB
eistud-21874	138	17	the	the	DET
eistud-21874	138	18	use	use	NOUN
eistud-21874	138	19	of	of	ADP
eistud-21874	138	20	the	the	DET
eistud-21874	138	21	principles	principle	NOUN
eistud-21874	138	22	of	of	ADP
eistud-21874	138	23	lean	lean	ADJ
eistud-21874	138	24	management	management	NOUN
eistud-21874	138	25	concept	concept	NOUN
eistud-21874	138	26	.	.	PUNCT
eistud-21874	139	1	the	the	DET
eistud-21874	139	2	survey	survey	NOUN
eistud-21874	139	3	sample	sample	NOUN
eistud-21874	139	4	:	:	PUNCT
eistud-21874	139	5	257	257	NUM
eistud-21874	139	6	customers	customer	NOUN
eistud-21874	139	7	of	of	ADP
eistud-21874	139	8	the	the	DET
eistud-21874	139	9	baltic	baltic	ADJ
eistud-21874	139	10	retail	retail	ADJ
eistud-21874	139	11	enterprises	enterprise	NOUN
eistud-21874	139	12	selected	select	VERB
eistud-21874	139	13	randomly	randomly	ADV
eistud-21874	139	14	in	in	ADP
eistud-21874	139	15	the	the	DET
eistud-21874	139	16	database	database	NOUN
eistud-21874	139	17	available	available	ADJ
eistud-21874	139	18	to	to	ADP
eistud-21874	139	19	authors	author	NOUN
eistud-21874	139	20	.	.	PUNCT
eistud-21874	140	1	all	all	DET
eistud-21874	140	2	data	datum	NOUN
eistud-21874	140	3	obtained	obtain	VERB
eistud-21874	140	4	from	from	ADP
eistud-21874	140	5	the	the	DET
eistud-21874	140	6	survey	survey	NOUN
eistud-21874	140	7	were	be	AUX
eistud-21874	140	8	found	find	VERB
eistud-21874	140	9	to	to	PART
eistud-21874	140	10	be	be	AUX
eistud-21874	140	11	usable	usable	ADJ
eistud-21874	140	12	for	for	ADP
eistud-21874	140	13	the	the	DET
eistud-21874	140	14	study	study	NOUN
eistud-21874	140	15	.	.	PUNCT
eistud-21874	141	1	data	datum	NOUN
eistud-21874	141	2	were	be	AUX
eistud-21874	141	3	processed	process	VERB
eistud-21874	141	4	by	by	ADP
eistud-21874	141	5	the	the	DET
eistud-21874	141	6	spss	spss	PROPN
eistud-21874	141	7	program	program	NOUN
eistud-21874	141	8	.	.	PUNCT
eistud-21874	142	1	due	due	ADP
eistud-21874	142	2	to	to	ADP
eistud-21874	142	3	the	the	DET
eistud-21874	142	4	specific	specific	ADJ
eistud-21874	142	5	aspects	aspect	NOUN
eistud-21874	142	6	of	of	ADP
eistud-21874	142	7	communication	communication	NOUN
eistud-21874	142	8	between	between	ADP
eistud-21874	142	9	call	call	NOUN
eistud-21874	142	10	centers	center	NOUN
eistud-21874	142	11	and	and	CCONJ
eistud-21874	142	12	customers	customer	NOUN
eistud-21874	142	13	this	this	DET
eistud-21874	142	14	particular	particular	ADJ
eistud-21874	142	15	research	research	NOUN
eistud-21874	142	16	had	have	VERB
eistud-21874	142	17	the	the	DET
eistud-21874	142	18	following	following	ADJ
eistud-21874	142	19	limitations	limitation	NOUN
eistud-21874	142	20	:	:	PUNCT
eistud-21874	142	21	communication	communication	NOUN
eistud-21874	142	22	with	with	ADP
eistud-21874	142	23	customers	customer	NOUN
eistud-21874	142	24	was	be	AUX
eistud-21874	142	25	researched	research	VERB
eistud-21874	142	26	only	only	ADV
eistud-21874	142	27	through	through	ADP
eistud-21874	142	28	the	the	DET
eistud-21874	142	29	call	call	NOUN
eistud-21874	142	30	centers	center	NOUN
eistud-21874	142	31	,	,	PUNCT
eistud-21874	142	32	as	as	ADV
eistud-21874	142	33	well	well	ADV
eistud-21874	142	34	as	as	ADP
eistud-21874	142	35	their	their	PRON
eistud-21874	142	36	demographic	demographic	ADJ
eistud-21874	142	37	characteristics	characteristic	NOUN
eistud-21874	142	38	were	be	AUX
eistud-21874	142	39	not	not	PART
eistud-21874	142	40	taken	take	VERB
eistud-21874	142	41	into	into	ADP
eistud-21874	142	42	account	account	NOUN
eistud-21874	142	43	.	.	PUNCT
eistud-21874	143	1	the	the	DET
eistud-21874	143	2	research	research	NOUN
eistud-21874	143	3	question	question	NOUN
eistud-21874	143	4	of	of	ADP
eistud-21874	143	5	the	the	DET
eistud-21874	143	6	current	current	ADJ
eistud-21874	143	7	research	research	NOUN
eistud-21874	143	8	:	:	PUNCT
eistud-21874	143	9	what	what	DET
eistud-21874	143	10	factors	factor	NOUN
eistud-21874	143	11	do	do	AUX
eistud-21874	143	12	ensure	ensure	VERB
eistud-21874	143	13	effective	effective	ADJ
eistud-21874	143	14	communication	communication	NOUN
eistud-21874	143	15	with	with	ADP
eistud-21874	143	16	customers	customer	NOUN
eistud-21874	143	17	in	in	ADP
eistud-21874	143	18	retailing	retailing	NOUN
eistud-21874	143	19	?	?	PUNCT
eistud-21874	144	1	the	the	DET
eistud-21874	144	2	survey	survey	NOUN
eistud-21874	144	3	questions	question	NOUN
eistud-21874	144	4	were	be	AUX
eistud-21874	144	5	divided	divide	VERB
eistud-21874	144	6	into	into	ADP
eistud-21874	144	7	two	two	NUM
eistud-21874	144	8	blocks	block	NOUN
eistud-21874	144	9	–	–	PUNCT
eistud-21874	144	10	the	the	DET
eistud-21874	144	11	first	first	ADJ
eistud-21874	144	12	one	one	NUM
eistud-21874	144	13	concerning	concern	VERB
eistud-21874	144	14	the	the	DET
eistud-21874	144	15	non	non	ADJ
eistud-21874	144	16	-	-	ADJ
eistud-21874	144	17	sales	sales	ADJ
eistud-21874	144	18	communication	communication	NOUN
eistud-21874	144	19	,	,	PUNCT
eistud-21874	144	20	while	while	SCONJ
eistud-21874	144	21	the	the	DET
eistud-21874	144	22	second	second	ADJ
eistud-21874	144	23	one	one	NUM
eistud-21874	144	24	–	–	PUNCT
eistud-21874	144	25	related	relate	VERB
eistud-21874	144	26	to	to	ADP
eistud-21874	144	27	the	the	DET
eistud-21874	144	28	problem	problem	NOUN
eistud-21874	144	29	solving	solve	VERB
eistud-21874	144	30	.	.	PUNCT
eistud-21874	145	1	within	within	ADP
eistud-21874	145	2	each	each	DET
eistud-21874	145	3	block	block	NOUN
eistud-21874	145	4	the	the	DET
eistud-21874	145	5	respondents	respondent	NOUN
eistud-21874	145	6	could	could	AUX
eistud-21874	145	7	evaluate	evaluate	VERB
eistud-21874	145	8	several	several	ADJ
eistud-21874	145	9	elements	element	NOUN
eistud-21874	145	10	according	accord	VERB
eistud-21874	145	11	to	to	ADP
eistud-21874	145	12	the	the	DET
eistud-21874	145	13	likert	likert	ADJ
eistud-21874	145	14	scale	scale	NOUN
eistud-21874	145	15	in	in	ADP
eistud-21874	145	16	the	the	DET
eistud-21874	145	17	10	10	NUM
eistud-21874	145	18	-	-	PUNCT
eistud-21874	145	19	point	point	NOUN
eistud-21874	145	20	system	system	NOUN
eistud-21874	145	21	,	,	PUNCT
eistud-21874	145	22	where	where	SCONJ
eistud-21874	145	23	1	1	NUM
eistud-21874	145	24	means	mean	VERB
eistud-21874	145	25	very	very	ADV
eistud-21874	145	26	bad	bad	ADJ
eistud-21874	145	27	,	,	PUNCT
eistud-21874	145	28	and	and	CCONJ
eistud-21874	145	29	10	10	NUM
eistud-21874	145	30	outstanding	outstanding	ADJ
eistud-21874	145	31	.	.	PUNCT
eistud-21874	146	1	the	the	DET
eistud-21874	146	2	results	result	NOUN
eistud-21874	146	3	of	of	ADP
eistud-21874	146	4	the	the	DET
eistud-21874	146	5	survey	survey	NOUN
eistud-21874	146	6	are	be	AUX
eistud-21874	146	7	presented	present	VERB
eistud-21874	146	8	by	by	ADP
eistud-21874	146	9	authors	author	NOUN
eistud-21874	146	10	as	as	ADP
eistud-21874	146	11	a	a	DET
eistud-21874	146	12	summary	summary	NOUN
eistud-21874	146	13	of	of	ADP
eistud-21874	146	14	the	the	DET
eistud-21874	146	15	two	two	NUM
eistud-21874	146	16	main	main	ADJ
eistud-21874	146	17	question	question	NOUN
eistud-21874	146	18	blocks	block	NOUN
eistud-21874	146	19	(	(	PUNCT
eistud-21874	146	20	see	see	VERB
eistud-21874	146	21	table	table	NOUN
eistud-21874	146	22	2	2	NUM
eistud-21874	146	23	)	)	PUNCT
eistud-21874	146	24	.	.	PUNCT
eistud-21874	147	1	research	research	NOUN
eistud-21874	147	2	results	result	VERB
eistud-21874	147	3	137	137	NUM
eistud-21874	147	4	european	european	ADJ
eistud-21874	147	5	integrat	integrat	NOUN
eistud-21874	147	6	ion	ion	NOUN
eistud-21874	147	7	studies	study	NOUN
eistud-21874	147	8	2018/12	2018/12	NUM
eistud-21874	147	9	the	the	DET
eistud-21874	147	10	use	use	NOUN
eistud-21874	147	11	of	of	ADP
eistud-21874	147	12	the	the	DET
eistud-21874	147	13	queueing	queue	VERB
eistud-21874	147	14	theory	theory	NOUN
eistud-21874	147	15	in	in	ADP
eistud-21874	147	16	the	the	DET
eistud-21874	147	17	retail	retail	ADJ
eistud-21874	147	18	business	business	NOUN
eistud-21874	147	19	call	call	NOUN
eistud-21874	147	20	centers	center	NOUN
eistud-21874	147	21	is	be	AUX
eistud-21874	147	22	an	an	DET
eistud-21874	147	23	effective	effective	ADJ
eistud-21874	147	24	way	way	NOUN
eistud-21874	147	25	of	of	ADP
eistud-21874	147	26	communicating	communicate	VERB
eistud-21874	147	27	with	with	ADP
eistud-21874	147	28	customers	customer	NOUN
eistud-21874	147	29	in	in	ADP
eistud-21874	147	30	the	the	DET
eistud-21874	147	31	first	first	ADJ
eistud-21874	147	32	place	place	NOUN
eistud-21874	147	33	.	.	PUNCT
eistud-21874	148	1	the	the	DET
eistud-21874	148	2	effective	effective	ADJ
eistud-21874	148	3	communication	communication	NOUN
eistud-21874	148	4	is	be	AUX
eistud-21874	148	5	the	the	DET
eistud-21874	148	6	key	key	NOUN
eistud-21874	148	7	to	to	ADP
eistud-21874	148	8	the	the	DET
eistud-21874	148	9	relationship	relationship	NOUN
eistud-21874	148	10	with	with	ADP
eistud-21874	148	11	customers	customer	NOUN
eistud-21874	148	12	building	build	VERB
eistud-21874	148	13	that	that	PRON
eistud-21874	148	14	,	,	PUNCT
eistud-21874	148	15	in	in	ADP
eistud-21874	148	16	its	its	PRON
eistud-21874	148	17	turn	turn	NOUN
eistud-21874	148	18	,	,	PUNCT
eistud-21874	148	19	ensures	ensure	VERB
eistud-21874	148	20	the	the	DET
eistud-21874	148	21	customer	customer	NOUN
eistud-21874	148	22	satisfaction	satisfaction	NOUN
eistud-21874	148	23	and	and	CCONJ
eistud-21874	148	24	loyalty	loyalty	NOUN
eistud-21874	148	25	.	.	PUNCT
eistud-21874	149	1	the	the	DET
eistud-21874	149	2	satisfied	satisfied	ADJ
eistud-21874	149	3	and	and	CCONJ
eistud-21874	149	4	loyal	loyal	ADJ
eistud-21874	149	5	customer	customer	NOUN
eistud-21874	149	6	increases	increase	VERB
eistud-21874	149	7	the	the	DET
eistud-21874	149	8	competitiveness	competitiveness	NOUN
eistud-21874	149	9	of	of	ADP
eistud-21874	149	10	the	the	DET
eistud-21874	149	11	retail	retail	ADJ
eistud-21874	149	12	business	business	NOUN
eistud-21874	149	13	.	.	PUNCT
eistud-21874	150	1	summarizing	summarize	VERB
eistud-21874	150	2	the	the	DET
eistud-21874	150	3	results	result	NOUN
eistud-21874	150	4	of	of	ADP
eistud-21874	150	5	the	the	DET
eistud-21874	150	6	research	research	NOUN
eistud-21874	150	7	,	,	PUNCT
eistud-21874	150	8	several	several	ADJ
eistud-21874	150	9	conclusions	conclusion	NOUN
eistud-21874	150	10	and	and	CCONJ
eistud-21874	150	11	recommendations	recommendation	NOUN
eistud-21874	150	12	can	can	AUX
eistud-21874	150	13	be	be	AUX
eistud-21874	150	14	made	make	VERB
eistud-21874	150	15	:	:	PUNCT
eistud-21874	150	16	conclusions	conclusion	NOUN
eistud-21874	150	17	and	and	CCONJ
eistud-21874	150	18	recommendations	recommendation	NOUN
eistud-21874	150	19	1	1	NUM
eistud-21874	150	20	the	the	DET
eistud-21874	150	21	factors	factor	NOUN
eistud-21874	150	22	that	that	PRON
eistud-21874	150	23	ensure	ensure	VERB
eistud-21874	150	24	effective	effective	ADJ
eistud-21874	150	25	communication	communication	NOUN
eistud-21874	150	26	with	with	ADP
eistud-21874	150	27	customers	customer	NOUN
eistud-21874	150	28	in	in	ADP
eistud-21874	150	29	the	the	DET
eistud-21874	150	30	call	call	NOUN
eistud-21874	150	31	centers	center	NOUN
eistud-21874	150	32	in	in	ADP
eistud-21874	150	33	retailing	retailing	NOUN
eistud-21874	150	34	in	in	ADP
eistud-21874	150	35	the	the	DET
eistud-21874	150	36	baltic	baltic	ADJ
eistud-21874	150	37	countries	country	NOUN
eistud-21874	150	38	are	be	AUX
eistud-21874	150	39	non	non	ADJ
eistud-21874	150	40	-	-	ADJ
eistud-21874	150	41	sales	sales	ADJ
eistud-21874	150	42	communication	communication	NOUN
eistud-21874	150	43	(	(	PUNCT
eistud-21874	150	44	working	working	NOUN
eistud-21874	150	45	hours	hour	NOUN
eistud-21874	150	46	,	,	PUNCT
eistud-21874	150	47	parking	parking	NOUN
eistud-21874	150	48	possibilities	possibility	NOUN
eistud-21874	150	49	,	,	PUNCT
eistud-21874	150	50	availability	availability	NOUN
eistud-21874	150	51	of	of	ADP
eistud-21874	150	52	additional	additional	ADJ
eistud-21874	150	53	service	service	NOUN
eistud-21874	150	54	,	,	PUNCT
eistud-21874	150	55	etc	etc	X
eistud-21874	150	56	.	.	X
eistud-21874	150	57	)	)	PUNCT
eistud-21874	151	1	and	and	CCONJ
eistud-21874	151	2	problem	problem	NOUN
eistud-21874	151	3	solving	solving	NOUN
eistud-21874	151	4	.	.	PUNCT
eistud-21874	152	1	as	as	SCONJ
eistud-21874	152	2	can	can	AUX
eistud-21874	152	3	be	be	AUX
eistud-21874	152	4	seen	see	VERB
eistud-21874	152	5	in	in	ADP
eistud-21874	152	6	the	the	DET
eistud-21874	152	7	block	block	NOUN
eistud-21874	152	8	of	of	ADP
eistud-21874	152	9	questions	question	NOUN
eistud-21874	152	10	on	on	ADP
eistud-21874	152	11	the	the	DET
eistud-21874	152	12	non	non	ADJ
eistud-21874	152	13	-	-	ADJ
eistud-21874	152	14	sales	sales	ADJ
eistud-21874	152	15	communication	communication	NOUN
eistud-21874	152	16	,	,	PUNCT
eistud-21874	152	17	the	the	DET
eistud-21874	152	18	average	average	ADJ
eistud-21874	152	19	arithmetic	arithmetic	ADJ
eistud-21874	152	20	mean	mean	NOUN
eistud-21874	152	21	is	be	AUX
eistud-21874	152	22	slightly	slightly	ADV
eistud-21874	152	23	above	above	ADP
eistud-21874	152	24	the	the	DET
eistud-21874	152	25	average	average	NOUN
eistud-21874	152	26	,	,	PUNCT
eistud-21874	152	27	which	which	PRON
eistud-21874	152	28	could	could	AUX
eistud-21874	152	29	not	not	PART
eistud-21874	152	30	be	be	AUX
eistud-21874	152	31	regarded	regard	VERB
eistud-21874	152	32	as	as	ADP
eistud-21874	152	33	positive	positive	ADJ
eistud-21874	152	34	for	for	ADP
eistud-21874	152	35	business	business	NOUN
eistud-21874	152	36	communication	communication	NOUN
eistud-21874	152	37	with	with	ADP
eistud-21874	152	38	customers	customer	NOUN
eistud-21874	152	39	.	.	PUNCT
eistud-21874	153	1	the	the	DET
eistud-21874	153	2	question	question	NOUN
eistud-21874	153	3	block	block	NOUN
eistud-21874	153	4	for	for	ADP
eistud-21874	153	5	evaluating	evaluate	VERB
eistud-21874	153	6	company	company	NOUN
eistud-21874	153	7	’s	’s	PART
eistud-21874	153	8	problems	problem	NOUN
eistud-21874	153	9	and	and	CCONJ
eistud-21874	153	10	issue	issue	NOUN
eistud-21874	153	11	solving	solve	VERB
eistud-21874	153	12	the	the	DET
eistud-21874	153	13	indicator	indicator	NOUN
eistud-21874	153	14	is	be	AUX
eistud-21874	153	15	very	very	ADV
eistud-21874	153	16	low	low	ADJ
eistud-21874	153	17	,	,	PUNCT
eistud-21874	153	18	which	which	PRON
eistud-21874	153	19	demonstrates	demonstrate	VERB
eistud-21874	153	20	that	that	SCONJ
eistud-21874	153	21	there	there	PRON
eistud-21874	153	22	are	be	VERB
eistud-21874	153	23	huge	huge	ADJ
eistud-21874	153	24	problems	problem	NOUN
eistud-21874	153	25	in	in	ADP
eistud-21874	153	26	retail	retail	ADJ
eistud-21874	153	27	companies	company	NOUN
eistud-21874	153	28	in	in	ADP
eistud-21874	153	29	this	this	DET
eistud-21874	153	30	field	field	NOUN
eistud-21874	153	31	.	.	PUNCT
eistud-21874	154	1	2	2	NUM
eistud-21874	154	2	there	there	PRON
eistud-21874	154	3	are	be	VERB
eistud-21874	154	4	several	several	ADJ
eistud-21874	154	5	theories	theory	NOUN
eistud-21874	154	6	and	and	CCONJ
eistud-21874	154	7	methods	method	NOUN
eistud-21874	154	8	of	of	ADP
eistud-21874	154	9	increasing	increase	VERB
eistud-21874	154	10	the	the	DET
eistud-21874	154	11	efficiency	efficiency	NOUN
eistud-21874	154	12	of	of	ADP
eistud-21874	154	13	an	an	DET
eistud-21874	154	14	enterprise	enterprise	NOUN
eistud-21874	154	15	.	.	PUNCT
eistud-21874	155	1	taking	take	VERB
eistud-21874	155	2	into	into	ADP
eistud-21874	155	3	account	account	NOUN
eistud-21874	155	4	the	the	DET
eistud-21874	155	5	structure	structure	NOUN
eistud-21874	155	6	and	and	CCONJ
eistud-21874	155	7	work	work	NOUN
eistud-21874	155	8	of	of	ADP
eistud-21874	155	9	the	the	DET
eistud-21874	155	10	company	company	NOUN
eistud-21874	155	11	,	,	PUNCT
eistud-21874	155	12	it	it	PRON
eistud-21874	155	13	was	be	AUX
eistud-21874	155	14	concluded	conclude	VERB
eistud-21874	155	15	that	that	SCONJ
eistud-21874	155	16	the	the	DET
eistud-21874	155	17	best	good	ADJ
eistud-21874	155	18	results	result	NOUN
eistud-21874	155	19	will	will	AUX
eistud-21874	155	20	be	be	AUX
eistud-21874	155	21	achieved	achieve	VERB
eistud-21874	155	22	by	by	ADP
eistud-21874	155	23	the	the	DET
eistud-21874	155	24	use	use	NOUN
eistud-21874	155	25	of	of	ADP
eistud-21874	155	26	criteria	criterion	NOUN
eistud-21874	155	27	and	and	CCONJ
eistud-21874	155	28	tools	tool	NOUN
eistud-21874	155	29	of	of	ADP
eistud-21874	155	30	the	the	DET
eistud-21874	155	31	queuing	queuing	NOUN
eistud-21874	155	32	theory	theory	NOUN
eistud-21874	155	33	,	,	PUNCT
eistud-21874	155	34	the	the	DET
eistud-21874	155	35	theory	theory	NOUN
eistud-21874	155	36	of	of	ADP
eistud-21874	155	37	constraints	constraint	NOUN
eistud-21874	155	38	and	and	CCONJ
eistud-21874	155	39	the	the	DET
eistud-21874	155	40	lean	lean	ADJ
eistud-21874	155	41	management	management	NOUN
eistud-21874	155	42	theory	theory	NOUN
eistud-21874	155	43	.	.	PUNCT
eistud-21874	156	1	3	3	NUM
eistud-21874	156	2	by	by	ADP
eistud-21874	156	3	the	the	DET
eistud-21874	156	4	successful	successful	ADJ
eistud-21874	156	5	contact	contact	NOUN
eistud-21874	156	6	center	center	NOUN
eistud-21874	156	7	performance	performance	NOUN
eistud-21874	156	8	and	and	CCONJ
eistud-21874	156	9	integration	integration	NOUN
eistud-21874	156	10	of	of	ADP
eistud-21874	156	11	contact	contact	NOUN
eistud-21874	156	12	center	center	NOUN
eistud-21874	156	13	and	and	CCONJ
eistud-21874	156	14	marketing	marketing	NOUN
eistud-21874	156	15	database	database	NOUN
eistud-21874	156	16	functions	function	NOUN
eistud-21874	156	17	it	it	PRON
eistud-21874	156	18	is	be	AUX
eistud-21874	156	19	possible	possible	ADJ
eistud-21874	156	20	to	to	PART
eistud-21874	156	21	gain	gain	VERB
eistud-21874	156	22	such	such	ADJ
eistud-21874	156	23	advantages	advantage	NOUN
eistud-21874	156	24	:	:	PUNCT
eistud-21874	156	25	_	_	PUNCT
eistud-21874	156	26	to	to	PART
eistud-21874	156	27	attract	attract	VERB
eistud-21874	156	28	and	and	CCONJ
eistud-21874	156	29	retain	retain	VERB
eistud-21874	156	30	consumers	consumer	NOUN
eistud-21874	156	31	with	with	ADP
eistud-21874	156	32	the	the	DET
eistud-21874	156	33	help	help	NOUN
eistud-21874	156	34	of	of	ADP
eistud-21874	156	35	new	new	ADJ
eistud-21874	156	36	information	information	NOUN
eistud-21874	156	37	technologies	technology	NOUN
eistud-21874	156	38	;	;	PUNCT
eistud-21874	156	39	_	_	NOUN
eistud-21874	156	40	to	to	PART
eistud-21874	156	41	reduce	reduce	VERB
eistud-21874	156	42	the	the	DET
eistud-21874	156	43	cost	cost	NOUN
eistud-21874	156	44	of	of	ADP
eistud-21874	156	45	the	the	DET
eistud-21874	156	46	contact	contact	NOUN
eistud-21874	156	47	center	center	NOUN
eistud-21874	156	48	,	,	PUNCT
eistud-21874	156	49	as	as	SCONJ
eistud-21874	156	50	the	the	DET
eistud-21874	156	51	automation	automation	NOUN
eistud-21874	156	52	of	of	ADP
eistud-21874	156	53	responses	response	NOUN
eistud-21874	156	54	to	to	ADP
eistud-21874	156	55	repeated	repeat	VERB
eistud-21874	156	56	questions	question	NOUN
eistud-21874	156	57	makes	make	VERB
eistud-21874	156	58	it	it	PRON
eistud-21874	156	59	possible	possible	ADJ
eistud-21874	156	60	to	to	PART
eistud-21874	156	61	reduce	reduce	VERB
eistud-21874	156	62	the	the	DET
eistud-21874	156	63	number	number	NOUN
eistud-21874	156	64	of	of	ADP
eistud-21874	156	65	operators	operator	NOUN
eistud-21874	156	66	;	;	PUNCT
eistud-21874	156	67	_	_	PUNCT
eistud-21874	156	68	to	to	PART
eistud-21874	156	69	increase	increase	VERB
eistud-21874	156	70	the	the	DET
eistud-21874	156	71	productivity	productivity	NOUN
eistud-21874	156	72	of	of	ADP
eistud-21874	156	73	operators	operator	NOUN
eistud-21874	156	74	thanks	thank	NOUN
eistud-21874	156	75	to	to	ADP
eistud-21874	156	76	reduction	reduction	NOUN
eistud-21874	156	77	of	of	ADP
eistud-21874	156	78	the	the	DET
eistud-21874	156	79	time	time	NOUN
eistud-21874	156	80	of	of	ADP
eistud-21874	156	81	each	each	DET
eistud-21874	156	82	call	call	NOUN
eistud-21874	156	83	and	and	CCONJ
eistud-21874	156	84	increase	increase	NOUN
eistud-21874	156	85	of	of	ADP
eistud-21874	156	86	the	the	DET
eistud-21874	156	87	number	number	NOUN
eistud-21874	156	88	of	of	ADP
eistud-21874	156	89	incoming	incoming	ADJ
eistud-21874	156	90	calls	call	NOUN
eistud-21874	156	91	;	;	PUNCT
eistud-21874	156	92	_	_	NOUN
eistud-21874	156	93	to	to	PART
eistud-21874	156	94	give	give	VERB
eistud-21874	156	95	each	each	DET
eistud-21874	156	96	customer	customer	NOUN
eistud-21874	156	97	more	more	ADJ
eistud-21874	156	98	time	time	NOUN
eistud-21874	156	99	while	while	SCONJ
eistud-21874	156	100	increasing	increase	VERB
eistud-21874	156	101	their	their	PRON
eistud-21874	156	102	number	number	NOUN
eistud-21874	156	103	;	;	PUNCT
eistud-21874	156	104	_	_	NOUN
eistud-21874	156	105	to	to	PART
eistud-21874	156	106	obtain	obtain	VERB
eistud-21874	156	107	new	new	ADJ
eistud-21874	156	108	competitive	competitive	ADJ
eistud-21874	156	109	advantages	advantage	NOUN
eistud-21874	156	110	.	.	PUNCT
eistud-21874	157	1	4	4	NUM
eistud-21874	157	2	retail	retail	ADJ
eistud-21874	157	3	call	call	NOUN
eistud-21874	157	4	centers	center	NOUN
eistud-21874	157	5	need	need	VERB
eistud-21874	157	6	to	to	PART
eistud-21874	157	7	implement	implement	VERB
eistud-21874	157	8	a	a	DET
eistud-21874	157	9	call	call	NOUN
eistud-21874	157	10	waiting	wait	VERB
eistud-21874	157	11	feature	feature	NOUN
eistud-21874	157	12	with	with	ADP
eistud-21874	157	13	an	an	DET
eistud-21874	157	14	answering	answer	VERB
eistud-21874	157	15	machine	machine	NOUN
eistud-21874	157	16	so	so	SCONJ
eistud-21874	157	17	that	that	SCONJ
eistud-21874	157	18	incoming	incoming	ADJ
eistud-21874	157	19	calls	call	NOUN
eistud-21874	157	20	are	be	AUX
eistud-21874	157	21	not	not	PART
eistud-21874	157	22	lost	lose	VERB
eistud-21874	157	23	due	due	ADJ
eistud-21874	157	24	to	to	ADP
eistud-21874	157	25	the	the	DET
eistud-21874	157	26	congestion	congestion	NOUN
eistud-21874	157	27	of	of	ADP
eistud-21874	157	28	phone	phone	NOUN
eistud-21874	157	29	lines	line	NOUN
eistud-21874	157	30	.	.	PUNCT
eistud-21874	158	1	5	5	NUM
eistud-21874	158	2	during	during	ADP
eistud-21874	158	3	rush	rush	NOUN
eistud-21874	158	4	hours	hour	NOUN
eistud-21874	158	5	responsibilities	responsibility	NOUN
eistud-21874	158	6	of	of	ADP
eistud-21874	158	7	employees	employee	NOUN
eistud-21874	158	8	must	must	AUX
eistud-21874	158	9	be	be	AUX
eistud-21874	158	10	shared	share	VERB
eistud-21874	158	11	so	so	SCONJ
eistud-21874	158	12	that	that	SCONJ
eistud-21874	158	13	one	one	NUM
eistud-21874	158	14	administrator	administrator	NOUN
eistud-21874	158	15	is	be	AUX
eistud-21874	158	16	always	always	ADV
eistud-21874	158	17	available	available	ADJ
eistud-21874	158	18	to	to	PART
eistud-21874	158	19	handle	handle	VERB
eistud-21874	158	20	incoming	incoming	ADJ
eistud-21874	158	21	calls	call	NOUN
eistud-21874	158	22	.	.	PUNCT
eistud-21874	159	1	6	6	NUM
eistud-21874	159	2	timely	timely	ADJ
eistud-21874	159	3	correspondence	correspondence	NOUN
eistud-21874	159	4	processing	processing	NOUN
eistud-21874	159	5	should	should	AUX
eistud-21874	159	6	be	be	AUX
eistud-21874	159	7	ensured	ensure	VERB
eistud-21874	159	8	so	so	ADV
eistud-21874	159	9	as	as	SCONJ
eistud-21874	159	10	not	not	PART
eistud-21874	159	11	to	to	PART
eistud-21874	159	12	lose	lose	VERB
eistud-21874	159	13	customers	customer	NOUN
eistud-21874	159	14	who	who	PRON
eistud-21874	159	15	chose	choose	VERB
eistud-21874	159	16	communicate	communicate	VERB
eistud-21874	159	17	via	via	ADP
eistud-21874	159	18	internet	internet	NOUN
eistud-21874	159	19	.	.	PUNCT
eistud-21874	160	1	references	reference	NOUN
eistud-21874	160	2	anderson	anderson	PROPN
eistud-21874	160	3	,	,	PUNCT
eistud-21874	160	4	j.	j.	PROPN
eistud-21874	160	5	l.	l.	PROPN
eistud-21874	160	6	,	,	PUNCT
eistud-21874	160	7	jolly	jolly	PROPN
eistud-21874	160	8	,	,	PUNCT
eistud-21874	160	9	l.	l.	PROPN
eistud-21874	160	10	d.	d.	PROPN
eistud-21874	160	11	,	,	PUNCT
eistud-21874	160	12	fairhurst	fairhurst	ADV
eistud-21874	160	13	,	,	PUNCT
eistud-21874	160	14	a.	a.	PROPN
eistud-21874	160	15	e.	e.	PROPN
eistud-21874	160	16	(	(	PUNCT
eistud-21874	160	17	2007	2007	NUM
eistud-21874	160	18	)	)	PUNCT
eistud-21874	160	19	.	.	PUNCT
eistud-21874	161	1	customer	customer	NOUN
eistud-21874	161	2	relationship	relationship	NOUN
eistud-21874	161	3	management	management	NOUN
eistud-21874	161	4	in	in	ADP
eistud-21874	161	5	retailing	retailing	NOUN
eistud-21874	161	6	:	:	PUNCT
eistud-21874	161	7	a	a	DET
eistud-21874	161	8	content	content	NOUN
eistud-21874	161	9	analysis	analysis	NOUN
eistud-21874	161	10	of	of	ADP
eistud-21874	161	11	retail	retail	ADJ
eistud-21874	161	12	trade	trade	NOUN
eistud-21874	161	13	journals	journal	NOUN
eistud-21874	161	14	,	,	PUNCT
eistud-21874	161	15	journal	journal	NOUN
eistud-21874	161	16	of	of	ADP
eistud-21874	161	17	retailing	retailing	NOUN
eistud-21874	161	18	and	and	CCONJ
eistud-21874	161	19	consumers	consumer	NOUN
eistud-21874	161	20	services	service	NOUN
eistud-21874	161	21	,	,	PUNCT
eistud-21874	161	22	14(6	14(6	NOUN
eistud-21874	161	23	)	)	PUNCT
eistud-21874	161	24	,	,	PUNCT
eistud-21874	161	25	394	394	NUM
eistud-21874	161	26	-	-	SYM
eistud-21874	161	27	399	399	NUM
eistud-21874	161	28	.	.	PUNCT
eistud-21874	162	1	black	black	ADJ
eistud-21874	162	2	,	,	PUNCT
eistud-21874	162	3	j.	j.	PROPN
eistud-21874	162	4	,	,	PUNCT
eistud-21874	162	5	hashimzade	hashimzade	PROPN
eistud-21874	162	6	,	,	PUNCT
eistud-21874	162	7	n.	n.	NOUN
eistud-21874	162	8	,	,	PUNCT
eistud-21874	162	9	myles	myles	PROPN
eistud-21874	162	10	,	,	PUNCT
eistud-21874	162	11	g.	g.	PROPN
eistud-21874	162	12	(	(	PUNCT
eistud-21874	162	13	2002	2002	NUM
eistud-21874	162	14	)	)	PUNCT
eistud-21874	162	15	.	.	PUNCT
eistud-21874	163	1	a	a	DET
eistud-21874	163	2	dictionary	dictionary	NOUN
eistud-21874	163	3	of	of	ADP
eistud-21874	163	4	economics	economic	NOUN
eistud-21874	163	5	.	.	PUNCT
eistud-21874	164	1	second	second	ADJ
eistud-21874	164	2	edition	edition	NOUN
eistud-21874	164	3	(	(	PUNCT
eistud-21874	164	4	p.	p.	NOUN
eistud-21874	164	5	28	28	NUM
eistud-21874	164	6	)	)	PUNCT
eistud-21874	164	7	.	.	PUNCT
eistud-21874	165	1	oxford	oxford	NOUN
eistud-21874	165	2	:	:	PUNCT
eistud-21874	165	3	oxford	oxford	PROPN
eistud-21874	165	4	university	university	PROPN
eistud-21874	165	5	press	press	NOUN
eistud-21874	165	6	.	.	PUNCT
eistud-21874	166	1	black	black	ADJ
eistud-21874	166	2	,	,	PUNCT
eistud-21874	166	3	j.	j.	PROPN
eistud-21874	166	4	,	,	PUNCT
eistud-21874	166	5	hashimzade	hashimzade	PROPN
eistud-21874	166	6	,	,	PUNCT
eistud-21874	166	7	n.	n.	NOUN
eistud-21874	166	8	,	,	PUNCT
eistud-21874	166	9	myles	myles	PROPN
eistud-21874	166	10	,	,	PUNCT
eistud-21874	166	11	g.	g.	PROPN
eistud-21874	166	12	(	(	PUNCT
eistud-21874	166	13	2009	2009	NUM
eistud-21874	166	14	)	)	PUNCT
eistud-21874	166	15	a	a	DET
eistud-21874	166	16	dictionary	dictionary	NOUN
eistud-21874	166	17	of	of	ADP
eistud-21874	166	18	economics	economic	NOUN
eistud-21874	166	19	.	.	PUNCT
eistud-21874	167	1	third	third	ADJ
eistud-21874	167	2	edition	edition	NOUN
eistud-21874	167	3	(	(	PUNCT
eistud-21874	167	4	p.	p.	NOUN
eistud-21874	167	5	528	528	NUM
eistud-21874	167	6	)	)	PUNCT
eistud-21874	167	7	.	.	PUNCT
eistud-21874	168	1	oxford	oxford	PROPN
eistud-21874	168	2	university	university	PROPN
eistud-21874	168	3	press	press	NOUN
eistud-21874	168	4	.	.	PUNCT
eistud-21874	169	1	drucker	drucker	PROPN
eistud-21874	169	2	,	,	PUNCT
eistud-21874	169	3	p.f	p.f	PROPN
eistud-21874	169	4	.	.	PROPN
eistud-21874	169	5	(	(	PUNCT
eistud-21874	169	6	1954	1954	NUM
eistud-21874	169	7	)	)	PUNCT
eistud-21874	169	8	.	.	PUNCT
eistud-21874	170	1	the	the	DET
eistud-21874	170	2	practice	practice	NOUN
eistud-21874	170	3	of	of	ADP
eistud-21874	170	4	management	management	NOUN
eistud-21874	170	5	(	(	PUNCT
eistud-21874	170	6	p.	p.	NOUN
eistud-21874	170	7	404	404	NUM
eistud-21874	170	8	)	)	PUNCT
eistud-21874	170	9	.	.	PUNCT
eistud-21874	171	1	new	new	PROPN
eistud-21874	171	2	york	york	PROPN
eistud-21874	171	3	:	:	PUNCT
eistud-21874	171	4	harper	harper	PROPN
eistud-21874	171	5	&	&	CCONJ
eistud-21874	171	6	row	row	PROPN
eistud-21874	171	7	.	.	PUNCT
eistud-21874	172	1	drucker	drucker	NOUN
eistud-21874	172	2	,	,	PUNCT
eistud-21874	172	3	p.	p.	PROPN
eistud-21874	172	4	f.	f.	PROPN
eistud-21874	172	5	(	(	PUNCT
eistud-21874	172	6	1994	1994	NUM
eistud-21874	172	7	)	)	PUNCT
eistud-21874	172	8	.	.	PUNCT
eistud-21874	173	1	adventures	adventure	NOUN
eistud-21874	173	2	of	of	ADP
eistud-21874	173	3	a	a	DET
eistud-21874	173	4	bystander	bystander	NOUN
eistud-21874	173	5	(	(	PUNCT
eistud-21874	173	6	p.	p.	NOUN
eistud-21874	173	7	344	344	NUM
eistud-21874	173	8	)	)	PUNCT
eistud-21874	173	9	.	.	PUNCT
eistud-21874	174	1	piscataway	piscataway	PROPN
eistud-21874	174	2	,	,	PUNCT
eistud-21874	174	3	nj	nj	PROPN
eistud-21874	174	4	:	:	PUNCT
eistud-21874	174	5	transaction	transaction	NOUN
eistud-21874	174	6	publishers	publisher	NOUN
eistud-21874	174	7	.	.	PUNCT
eistud-21874	175	1	emerson	emerson	PROPN
eistud-21874	175	2	,	,	PUNCT
eistud-21874	175	3	h.	h.	PROPN
eistud-21874	175	4	(	(	PUNCT
eistud-21874	175	5	1917	1917	NUM
eistud-21874	175	6	)	)	PUNCT
eistud-21874	175	7	.	.	PUNCT
eistud-21874	176	1	the	the	DET
eistud-21874	176	2	twelve	twelve	NUM
eistud-21874	176	3	principles	principle	NOUN
eistud-21874	176	4	of	of	ADP
eistud-21874	176	5	efficiency	efficiency	NOUN
eistud-21874	176	6	.	.	PUNCT
eistud-21874	177	1	5th	5th	ADJ
eistud-21874	177	2	edition	edition	NOUN
eistud-21874	177	3	(	(	PUNCT
eistud-21874	177	4	p.	p.	NOUN
eistud-21874	177	5	423	423	NUM
eistud-21874	177	6	)	)	PUNCT
eistud-21874	177	7	.	.	PUNCT
eistud-21874	178	1	new	new	PROPN
eistud-21874	178	2	york	york	PROPN
eistud-21874	178	3	:	:	PUNCT
eistud-21874	178	4	engineering	engineering	NOUN
eistud-21874	178	5	magazine	magazine	NOUN
eistud-21874	178	6	.	.	PUNCT
eistud-21874	179	1	erlang	erlang	PROPN
eistud-21874	179	2	a.k	a.k	PROPN
eistud-21874	179	3	.	.	PUNCT
eistud-21874	179	4	(	(	PUNCT
eistud-21874	179	5	1909	1909	NUM
eistud-21874	179	6	)	)	PUNCT
eistud-21874	179	7	.	.	PUNCT
eistud-21874	180	1	the	the	DET
eistud-21874	180	2	theory	theory	NOUN
eistud-21874	180	3	of	of	ADP
eistud-21874	180	4	probabilities	probability	NOUN
eistud-21874	180	5	and	and	CCONJ
eistud-21874	180	6	telephone	telephone	NOUN
eistud-21874	180	7	conversations	conversation	NOUN
eistud-21874	180	8	,	,	PUNCT
eistud-21874	180	9	nyt	nyt	NOUN
eistud-21874	180	10	tidsskrift	tidsskrift	NOUN
eistud-21874	180	11	for	for	ADP
eistud-21874	180	12	matematik	matematik	PROPN
eistud-21874	180	13	,	,	PUNCT
eistud-21874	180	14	b	b	PROPN
eistud-21874	180	15	20	20	NUM
eistud-21874	180	16	,	,	PUNCT
eistud-21874	180	17	33	33	NUM
eistud-21874	180	18	-	-	SYM
eistud-21874	180	19	39	39	NUM
eistud-21874	180	20	.	.	PUNCT
eistud-21874	181	1	european	european	ADJ
eistud-21874	181	2	integrat	integrat	PROPN
eistud-21874	181	3	ion	ion	NOUN
eistud-21874	181	4	studies	study	NOUN
eistud-21874	181	5	2018/12	2018/12	NUM
eistud-21874	181	6	138	138	NUM
eistud-21874	181	7	ivanovs	ivanovs	PROPN
eistud-21874	181	8	,	,	PUNCT
eistud-21874	181	9	a.u.c	a.u.c	X
eistud-21874	181	10	.	.	PUNCT
eistud-21874	181	11	(	(	PUNCT
eistud-21874	181	12	1981	1981	NUM
eistud-21874	181	13	)	)	PUNCT
eistud-21874	181	14	.	.	PUNCT
eistud-21874	182	1	sociolog	sociolog	PROPN
eistud-21874	182	2	̓isko	̓isko	ADV
eistud-21874	182	3	pētījumu	pētījumu	PROPN
eistud-21874	182	4	metodolog	metodolog	PROPN
eistud-21874	182	5	̓ija	̓ija	PROPN
eistud-21874	182	6	,	,	PUNCT
eistud-21874	182	7	metodika	metodika	NOUN
eistud-21874	182	8	un	un	PROPN
eistud-21874	182	9	tehnika	tehnika	PROPN
eistud-21874	182	10	(	(	PUNCT
eistud-21874	182	11	242	242	NUM
eistud-21874	182	12	lpp	lpp	NOUN
eistud-21874	182	13	.	.	PUNCT
eistud-21874	182	14	)	)	PUNCT
eistud-21874	182	15	.	.	PUNCT
eistud-21874	183	1	rīga	rīga	NOUN
eistud-21874	183	2	:	:	PUNCT
eistud-21874	183	3	zvaigzne	zvaigzne	PROPN
eistud-21874	183	4	.	.	PUNCT
eistud-21874	184	1	kotāne	kotāne	PROPN
eistud-21874	184	2	,	,	PUNCT
eistud-21874	184	3	i.	i.	PROPN
eistud-21874	184	4	(	(	PUNCT
eistud-21874	184	5	2014	2014	NUM
eistud-21874	184	6	)	)	PUNCT
eistud-21874	184	7	.	.	PUNCT
eistud-21874	185	1	komercdarbības	komercdarbības	PROPN
eistud-21874	185	2	efektivitātes	efektivitāte	VERB
eistud-21874	185	3	jedziens	jedziens	PROPN
eistud-21874	185	4	un	un	PROPN
eistud-21874	185	5	tā	tā	PROPN
eistud-21874	185	6	interpretācija	interpretācija	PROPN
eistud-21874	185	7	,	,	PUNCT
eistud-21874	185	8	sociālo	sociālo	PROPN
eistud-21874	185	9	zinātņu	zinātņu	PROPN
eistud-21874	185	10	žurnāls	žurnāls	NOUN
eistud-21874	185	11	,	,	PUNCT
eistud-21874	185	12	1(6	1(6	NUM
eistud-21874	185	13	)	)	PUNCT
eistud-21874	185	14	,	,	PUNCT
eistud-21874	186	1	107.-111	107.-111	PROPN
eistud-21874	186	2	.	.	PUNCT
eistud-21874	186	3	linina	linina	PROPN
eistud-21874	186	4	,	,	PUNCT
eistud-21874	186	5	i.	i.	PROPN
eistud-21874	186	6	,	,	PUNCT
eistud-21874	186	7	vevere	vevere	PROPN
eistud-21874	186	8	,	,	PUNCT
eistud-21874	186	9	v.	v.	PROPN
eistud-21874	186	10	,	,	PUNCT
eistud-21874	186	11	zvirgzdina	zvirgzdina	PROPN
eistud-21874	186	12	,	,	PUNCT
eistud-21874	186	13	r.	r.	PROPN
eistud-21874	186	14	(	(	PUNCT
eistud-21874	186	15	2017	2017	NUM
eistud-21874	186	16	)	)	PUNCT
eistud-21874	186	17	.	.	PUNCT
eistud-21874	187	1	evaluation	evaluation	NOUN
eistud-21874	187	2	of	of	ADP
eistud-21874	187	3	customer	customer	NOUN
eistud-21874	187	4	relationship	relationship	NOUN
eistud-21874	187	5	management	management	NOUN
eistud-21874	187	6	formation	formation	NOUN
eistud-21874	187	7	in	in	ADP
eistud-21874	187	8	the	the	DET
eistud-21874	187	9	retail	retail	ADJ
eistud-21874	187	10	trade	trade	NOUN
eistud-21874	187	11	enterprises	enterprise	NOUN
eistud-21874	187	12	in	in	ADP
eistud-21874	187	13	the	the	DET
eistud-21874	187	14	baltic	baltic	ADJ
eistud-21874	187	15	countries	country	NOUN
eistud-21874	187	16	,	,	PUNCT
eistud-21874	187	17	globalization	globalization	NOUN
eistud-21874	187	18	and	and	CCONJ
eistud-21874	187	19	its	its	PRON
eistud-21874	187	20	socio	socio	NOUN
eistud-21874	187	21	-	-	PUNCT
eistud-21874	187	22	economic	economic	ADJ
eistud-21874	187	23	consequences	consequence	NOUN
eistud-21874	187	24	.	.	PUNCT
eistud-21874	188	1	proceedings	proceeding	NOUN
eistud-21874	188	2	.	.	PUNCT
eistud-21874	189	1	zilina	zilina	PROPN
eistud-21874	189	2	:	:	PUNCT
eistud-21874	189	3	university	university	PROPN
eistud-21874	189	4	of	of	ADP
eistud-21874	189	5	zilina	zilina	PROPN
eistud-21874	189	6	,	,	PUNCT
eistud-21874	189	7	1307	1307	NUM
eistud-21874	189	8	-	-	SYM
eistud-21874	189	9	1316	1316	NUM
eistud-21874	189	10	.	.	PUNCT
eistud-21874	190	1	liniņa	liniņa	NOUN
eistud-21874	190	2	,	,	PUNCT
eistud-21874	190	3	i.	i.	NOUN
eistud-21874	190	4	(	(	PUNCT
eistud-21874	190	5	2017	2017	NUM
eistud-21874	190	6	)	)	PUNCT
eistud-21874	190	7	.	.	PUNCT
eistud-21874	191	1	attiecību	attiecību	PROPN
eistud-21874	191	2	ar	ar	PROPN
eistud-21874	191	3	patērētājiem	patērētājiem	PROPN
eistud-21874	191	4	vadības	vadības	PROPN
eistud-21874	191	5	sistēmas	sistēmas	PROPN
eistud-21874	191	6	ieviešana	ieviešana	PROPN
eistud-21874	191	7	un	un	PROPN
eistud-21874	191	8	lietošana	lietošana	PROPN
eistud-21874	191	9	baltijas	baltijas	PROPN
eistud-21874	191	10	valstu	valstu	PROPN
eistud-21874	191	11	mazumtirdzniecības	mazumtirdzniecības	PROPN
eistud-21874	191	12	uzņēmumos	uzņēmumos	PROPN
eistud-21874	191	13	.	.	PUNCT
eistud-21874	192	1	promocijas	promocijas	PROPN
eistud-21874	192	2	darbs	darbs	PROPN
eistud-21874	192	3	(	(	PUNCT
eistud-21874	192	4	185	185	NUM
eistud-21874	192	5	lpp	lpp	NOUN
eistud-21874	192	6	.	.	PUNCT
eistud-21874	192	7	)	)	PUNCT
eistud-21874	192	8	.	.	PUNCT
eistud-21874	193	1	rīga	rīga	NOUN
eistud-21874	193	2	:	:	PUNCT
eistud-21874	193	3	turība	turība	PROPN
eistud-21874	193	4	.	.	PUNCT
eistud-21874	194	1	neufeldt	neufeldt	PROPN
eistud-21874	194	2	,	,	PUNCT
eistud-21874	194	3	v.	v.	ADV
eistud-21874	194	4	,	,	PUNCT
eistud-21874	194	5	sparks	spark	VERB
eistud-21874	194	6	,	,	PUNCT
eistud-21874	194	7	a.n	a.n	PROPN
eistud-21874	194	8	.	.	PROPN
eistud-21874	195	1	(	(	PUNCT
eistud-21874	195	2	1995	1995	NUM
eistud-21874	195	3	)	)	PUNCT
eistud-21874	195	4	.	.	PUNCT
eistud-21874	196	1	webster`s	webster`s	ADP
eistud-21874	196	2	new	new	ADJ
eistud-21874	196	3	world	world	PROPN
eistud-21874	196	4	dictionary	dictionary	PROPN
eistud-21874	196	5	(	(	PUNCT
eistud-21874	196	6	p.	p.	NOUN
eistud-21874	196	7	694	694	NUM
eistud-21874	196	8	)	)	PUNCT
eistud-21874	196	9	.	.	PUNCT
eistud-21874	197	1	new	new	PROPN
eistud-21874	197	2	york	york	PROPN
eistud-21874	197	3	:	:	PUNCT
eistud-21874	197	4	pocket	pocket	NOUN
eistud-21874	197	5	books	book	NOUN
eistud-21874	197	6	.	.	PUNCT
eistud-21874	198	1	ronen	ronen	PROPN
eistud-21874	198	2	,	,	PUNCT
eistud-21874	198	3	b.	b.	PROPN
eistud-21874	198	4	,	,	PUNCT
eistud-21874	198	5	pliskin	pliskin	PROPN
eistud-21874	198	6	,	,	PUNCT
eistud-21874	198	7	j.	j.	PROPN
eistud-21874	198	8	s.	s.	PROPN
eistud-21874	198	9	,	,	PUNCT
eistud-21874	198	10	pass	pass	VERB
eistud-21874	198	11	,	,	PUNCT
eistud-21874	198	12	s.	s.	PROPN
eistud-21874	198	13	(	(	PUNCT
eistud-21874	198	14	2006	2006	NUM
eistud-21874	198	15	)	)	PUNCT
eistud-21874	198	16	.	.	PUNCT
eistud-21874	199	1	focused	focus	VERB
eistud-21874	199	2	operation	operation	NOUN
eistud-21874	199	3	management	management	NOUN
eistud-21874	199	4	for	for	ADP
eistud-21874	199	5	health	health	NOUN
eistud-21874	199	6	service	service	NOUN
eistud-21874	199	7	organizations	organization	NOUN
eistud-21874	199	8	(	(	PUNCT
eistud-21874	199	9	p.	p.	NOUN
eistud-21874	199	10	354	354	NUM
eistud-21874	199	11	)	)	PUNCT
eistud-21874	199	12	.	.	PUNCT
eistud-21874	200	1	san	san	PROPN
eistud-21874	200	2	francisco	francisco	PROPN
eistud-21874	200	3	:	:	PUNCT
eistud-21874	200	4	jossey	jossey	NOUN
eistud-21874	200	5	-	-	PUNCT
eistud-21874	200	6	bass	bass	NOUN
eistud-21874	200	7	.	.	PUNCT
eistud-21874	201	1	sen	sen	PROPN
eistud-21874	201	2	,	,	PUNCT
eistud-21874	201	3	a.	a.	NOUN
eistud-21874	201	4	(	(	PUNCT
eistud-21874	201	5	1993	1993	NUM
eistud-21874	201	6	)	)	PUNCT
eistud-21874	201	7	.	.	PUNCT
eistud-21874	202	1	markets	market	NOUN
eistud-21874	202	2	and	and	CCONJ
eistud-21874	202	3	freedom	freedom	NOUN
eistud-21874	202	4	:	:	PUNCT
eistud-21874	202	5	achievements	achievement	NOUN
eistud-21874	202	6	and	and	CCONJ
eistud-21874	202	7	limitations	limitation	NOUN
eistud-21874	202	8	of	of	ADP
eistud-21874	202	9	the	the	DET
eistud-21874	202	10	market	market	NOUN
eistud-21874	202	11	mechanism	mechanism	NOUN
eistud-21874	202	12	in	in	ADP
eistud-21874	202	13	promoting	promote	VERB
eistud-21874	202	14	individual	individual	ADJ
eistud-21874	202	15	freedoms	freedom	NOUN
eistud-21874	202	16	,	,	PUNCT
eistud-21874	202	17	oxford	oxford	PROPN
eistud-21874	202	18	economic	economic	ADJ
eistud-21874	202	19	papers	paper	NOUN
eistud-21874	202	20	,	,	PUNCT
eistud-21874	202	21	45	45	NUM
eistud-21874	202	22	(	(	PUNCT
eistud-21874	202	23	4	4	NUM
eistud-21874	202	24	)	)	PUNCT
eistud-21874	202	25	,	,	PUNCT
eistud-21874	202	26	520	520	NUM
eistud-21874	202	27	-	-	SYM
eistud-21874	202	28	522	522	NUM
eistud-21874	202	29	.	.	PUNCT
eistud-21874	203	1	sztrik	sztrik	PROPN
eistud-21874	203	2	,	,	PUNCT
eistud-21874	203	3	j.	j.	PROPN
eistud-21874	203	4	(	(	PUNCT
eistud-21874	203	5	2012	2012	NUM
eistud-21874	203	6	)	)	PUNCT
eistud-21874	203	7	.	.	PUNCT
eistud-21874	204	1	basic	basic	ADJ
eistud-21874	204	2	queueing	queueing	NOUN
eistud-21874	204	3	theory	theory	NOUN
eistud-21874	204	4	(	(	PUNCT
eistud-21874	204	5	p.	p.	NOUN
eistud-21874	204	6	193	193	NUM
eistud-21874	204	7	)	)	PUNCT
eistud-21874	204	8	.	.	PUNCT
eistud-21874	205	1	debrecen	debrecen	NOUN
eistud-21874	205	2	:	:	PUNCT
eistud-21874	205	3	university	university	PROPN
eistud-21874	205	4	of	of	ADP
eistud-21874	205	5	debrecen	debrecen	PROPN
eistud-21874	205	6	.	.	PUNCT
eistud-21874	206	1	кошуняева	кошуняева	NOUN
eistud-21874	206	2	,	,	PUNCT
eistud-21874	206	3	h.b	h.b	PROPN
eistud-21874	206	4	.	.	PROPN
eistud-21874	206	5	,	,	PUNCT
eistud-21874	206	6	патронова	патронова	NOUN
eistud-21874	206	7	,	,	PUNCT
eistud-21874	206	8	h.h	h.h	PROPN
eistud-21874	206	9	.	.	PROPN
eistud-21874	206	10	(	(	PUNCT
eistud-21874	206	11	2013	2013	NUM
eistud-21874	206	12	)	)	PUNCT
eistud-21874	206	13	.	.	PUNCT
eistud-21874	207	1	теория	теория	PROPN
eistud-21874	207	2	массового	массового	PROPN
eistud-21874	207	3	обслуживания	обслуживания	PROPN
eistud-21874	207	4	(	(	PUNCT
eistud-21874	207	5	109	109	NUM
eistud-21874	207	6	c.	c.	NOUN
eistud-21874	207	7	)	)	PUNCT
eistud-21874	207	8	.	.	PUNCT
eistud-21874	208	1	архангельск	архангельск	NOUN
eistud-21874	208	2	:	:	PUNCT
eistud-21874	208	3	сафу	сафу	PROPN
eistud-21874	208	4	имени	имени	PROPN
eistud-21874	208	5	м.в	м.в	PROPN
eistud-21874	208	6	.	.	NOUN
eistud-21874	208	7	ломоносова	ломоносова	NOUN
eistud-21874	208	8	.	.	PUNCT
eistud-21874	209	1	koуз	koуз	PROPN
eistud-21874	209	2	,	,	PUNCT
eistud-21874	209	3	р	р	PROPN
eistud-21874	209	4	.	.	PROPN
eistud-21874	209	5	(	(	PUNCT
eistud-21874	209	6	2015	2015	NUM
eistud-21874	209	7	)	)	PUNCT
eistud-21874	209	8	.	.	PUNCT
eistud-21874	210	1	очерки	очерки	PROPN
eistud-21874	210	2	об	об	PROPN
eistud-21874	210	3	экономической	экономической	PROPN
eistud-21874	210	4	науке	науке	VERB
eistud-21874	210	5	и	и	PROPN
eistud-21874	210	6	экономистах	экономистах	NOUN
eistud-21874	210	7	(	(	PUNCT
eistud-21874	210	8	288	288	NUM
eistud-21874	210	9	с	с	NOUN
eistud-21874	210	10	.	.	PUNCT
eistud-21874	210	11	)	)	PUNCT
eistud-21874	210	12	.	.	PUNCT
eistud-21874	211	1	спб	спб	ADJ
eistud-21874	211	2	:	:	PUNCT
eistud-21874	211	3	факультет	факультет	NOUN
eistud-21874	211	4	свободных	свободных	NOUN
eistud-21874	211	5	искусств	искусств	VERB
eistud-21874	211	6	и	и	PROPN
eistud-21874	211	7	наук	наук	PROPN
eistud-21874	211	8	спбгу	спбгу	NOUN
eistud-21874	211	9	.	.	PUNCT
eistud-21874	212	1	черкашин	черкашин	ADJ
eistud-21874	212	2	,	,	PUNCT
eistud-21874	212	3	п	п	X
eistud-21874	212	4	.	.	PUNCT
eistud-21874	213	1	(	(	PUNCT
eistud-21874	213	2	2014	2014	NUM
eistud-21874	213	3	)	)	PUNCT
eistud-21874	213	4	.	.	PUNCT
eistud-21874	214	1	стратегия	стратегия	PROPN
eistud-21874	214	2	управления	управления	PROPN
eistud-21874	214	3	взаимоотношениями	взаимоотношениями	PROPN
eistud-21874	214	4	с	с	PROPN
eistud-21874	214	5	клиентами	клиентами	PROPN
eistud-21874	214	6	(	(	PUNCT
eistud-21874	214	7	срм	срм	NOUN
eistud-21874	214	8	)	)	PUNCT
eistud-21874	214	9	(	(	PUNCT
eistud-21874	214	10	375	375	NUM
eistud-21874	214	11	c.	c.	NOUN
eistud-21874	214	12	)	)	PUNCT
eistud-21874	214	13	.	.	PUNCT
eistud-21874	215	1	м	м	X
eistud-21874	215	2	.	.	PUNCT
eistud-21874	215	3	:	:	PUNCT
eistud-21874	216	1	интернетуниверситет	интернетуниверситет	PROPN
eistud-21874	216	2	информационны	информационны	VERB
eistud-21874	216	3	технологий	технологий	NOUN
eistud-21874	216	4	.	.	PUNCT
eistud-21874	217	1	linina	linina	PROPN
eistud-21874	217	2	iveta	iveta	PROPN
eistud-21874	217	3	dr	dr	PROPN
eistud-21874	217	4	.	.	PROPN
eistud-21874	217	5	oec	oec	PROPN
eistud-21874	217	6	.	.	PROPN
eistud-21874	217	7	,	,	PUNCT
eistud-21874	217	8	business	business	PROPN
eistud-21874	217	9	university	university	NOUN
eistud-21874	217	10	turiba	turiba	NOUN
eistud-21874	217	11	fields	field	NOUN
eistud-21874	217	12	of	of	ADP
eistud-21874	217	13	research	research	NOUN
eistud-21874	217	14	interests	interest	NOUN
eistud-21874	217	15	retail	retail	ADJ
eistud-21874	217	16	trade	trade	NOUN
eistud-21874	217	17	,	,	PUNCT
eistud-21874	217	18	marketing	marketing	NOUN
eistud-21874	217	19	,	,	PUNCT
eistud-21874	217	20	marketing	marketing	NOUN
eistud-21874	217	21	communications	communication	NOUN
eistud-21874	217	22	,	,	PUNCT
eistud-21874	217	23	sales	sale	NOUN
eistud-21874	217	24	management	management	NOUN
eistud-21874	217	25	address	address	NOUN
eistud-21874	217	26	graudu	graudu	ADJ
eistud-21874	217	27	68	68	NUM
eistud-21874	217	28	,	,	PUNCT
eistud-21874	217	29	riga	riga	PROPN
eistud-21874	217	30	lv	lv	PROPN
eistud-21874	217	31	1058	1058	NUM
eistud-21874	217	32	,	,	PUNCT
eistud-21874	217	33	latvia	latvia	PROPN
eistud-21874	217	34	,	,	PUNCT
eistud-21874	217	35	tel	tel	PROPN
eistud-21874	217	36	.	.	PUNCT
eistud-21874	218	1	+371	+371	PROPN
eistud-21874	218	2	26306922	26306922	NUM
eistud-21874	218	3	e	e	NOUN
eistud-21874	218	4	-	-	NOUN
eistud-21874	218	5	mail	mail	NOUN
eistud-21874	218	6	:	:	PUNCT
eistud-21874	218	7	iveta.linina@turiba.lv	iveta.linina@turiba.lv	NOUN
eistud-21874	218	8	about	about	ADP
eistud-21874	218	9	the	the	DET
eistud-21874	218	10	authors	author	NOUN
eistud-21874	218	11	vevere	vevere	ADP
eistud-21874	218	12	velga	velga	PROPN
eistud-21874	218	13	dr	dr	PROPN
eistud-21874	218	14	.	.	PROPN
eistud-21874	218	15	phil	phil	PROPN
eistud-21874	218	16	.	.	PUNCT
eistud-21874	219	1	the	the	DET
eistud-21874	219	2	university	university	PROPN
eistud-21874	219	3	college	college	NOUN
eistud-21874	219	4	of	of	ADP
eistud-21874	219	5	economics	economic	NOUN
eistud-21874	219	6	and	and	CCONJ
eistud-21874	219	7	culture	culture	NOUN
eistud-21874	219	8	fields	field	NOUN
eistud-21874	219	9	of	of	ADP
eistud-21874	219	10	research	research	NOUN
eistud-21874	219	11	interests	interest	NOUN
eistud-21874	219	12	business	business	NOUN
eistud-21874	219	13	ethics	ethic	NOUN
eistud-21874	219	14	,	,	PUNCT
eistud-21874	219	15	management	management	NOUN
eistud-21874	219	16	,	,	PUNCT
eistud-21874	219	17	corporate	corporate	ADJ
eistud-21874	219	18	social	social	ADJ
eistud-21874	219	19	responsibility	responsibility	NOUN
eistud-21874	219	20	,	,	PUNCT
eistud-21874	219	21	corporate	corporate	ADJ
eistud-21874	219	22	governance	governance	NOUN
eistud-21874	219	23	address	address	NOUN
eistud-21874	219	24	lomonosova	lomonosova	X
eistud-21874	219	25	1/5	1/5	NUM
eistud-21874	219	26	,	,	PUNCT
eistud-21874	219	27	riga	riga	PROPN
eistud-21874	219	28	lv	lv	PROPN
eistud-21874	219	29	1019,latvia	1019,latvia	PROPN
eistud-21874	219	30	,	,	PUNCT
eistud-21874	219	31	tel	tel	PROPN
eistud-21874	219	32	.	.	PUNCT
eistud-21874	220	1	+371	+371	PROPN
eistud-21874	220	2	26463584	26463584	NUM
eistud-21874	220	3	e	e	NOUN
eistud-21874	220	4	-	-	NOUN
eistud-21874	220	5	mail	mail	NOUN
eistud-21874	220	6	:	:	PUNCT
eistud-21874	220	7	rosita@turiba.lv	rosita@turiba.lv	PROPN
eistud-21874	220	8	zvirgzdina	zvirgzdina	PROPN
eistud-21874	220	9	rosita	rosita	PROPN
eistud-21874	220	10	dr	dr	PROPN
eistud-21874	220	11	.	.	PROPN
eistud-21874	220	12	oec	oec	PROPN
eistud-21874	220	13	.	.	PUNCT
eistud-21874	221	1	business	business	PROPN
eistud-21874	221	2	university	university	PROPN
eistud-21874	221	3	turiba	turiba	NOUN
eistud-21874	221	4	fields	field	NOUN
eistud-21874	221	5	of	of	ADP
eistud-21874	221	6	research	research	NOUN
eistud-21874	221	7	interests	interest	NOUN
eistud-21874	221	8	economics	economic	NOUN
eistud-21874	221	9	,	,	PUNCT
eistud-21874	221	10	performance	performance	NOUN
eistud-21874	221	11	efficiency	efficiency	NOUN
eistud-21874	221	12	,	,	PUNCT
eistud-21874	221	13	strategic	strategic	ADJ
eistud-21874	221	14	management	management	NOUN
eistud-21874	221	15	address	address	NOUN
eistud-21874	221	16	graudu	graudu	ADJ
eistud-21874	221	17	68	68	NUM
eistud-21874	221	18	,	,	PUNCT
eistud-21874	221	19	riga	riga	PROPN
eistud-21874	221	20	lv	lv	PROPN
eistud-21874	221	21	1058	1058	NUM
eistud-21874	221	22	,	,	PUNCT
eistud-21874	221	23	latvia	latvia	PROPN
eistud-21874	221	24	,	,	PUNCT
eistud-21874	221	25	tel	tel	PROPN
eistud-21874	221	26	.	.	PUNCT
eistud-21874	222	1	+371	+371	PROPN
eistud-21874	222	2	26408253	26408253	NUM
eistud-21874	222	3	e	e	NOUN
eistud-21874	222	4	-	-	NOUN
eistud-21874	222	5	mail	mail	NOUN
eistud-21874	222	6	:	:	PUNCT
eistud-21874	222	7	velga.vevere@gmail.com	velga.vevere@gmail.com	X