id	sid	tid	token	lemma	pos
etr-23228	1	1	events	event	NOUN
etr-23228	1	2	and	and	CCONJ
etr-23228	1	3	tourism	tourism	NOUN
etr-23228	1	4	review	review	NOUN
etr-23228	1	5	events	event	NOUN
etr-23228	1	6	and	and	CCONJ
etr-23228	1	7	tourism	tourism	NOUN
etr-23228	1	8	review	review	NOUN
etr-23228	1	9	vol	vol	NOUN
etr-23228	1	10	.	.	PROPN
etr-23228	1	11	2	2	NUM
etr-23228	2	1	no	no	NOUN
etr-23228	2	2	.	.	NOUN
etr-23228	2	3	1	1	NUM
etr-23228	2	4	(	(	PUNCT
etr-23228	2	5	spring	spring	NOUN
etr-23228	2	6	2019	2019	NUM
etr-23228	2	7	)	)	PUNCT
etr-23228	2	8	,	,	PUNCT
etr-23228	2	9	1	1	NUM
etr-23228	2	10	-	-	SYM
etr-23228	2	11	20	20	NUM
etr-23228	2	12	,	,	PUNCT
etr-23228	2	13	doi	doi	NOUN
etr-23228	2	14	:	:	PUNCT
etr-23228	2	15	10.18060/23228	10.18060/23228	NUM
etr-23228	2	16	copyright	copyright	NOUN
etr-23228	2	17	©	©	PROPN
etr-23228	2	18	2019	2019	NUM
etr-23228	2	19	godwin	godwin	NOUN
etr-23228	2	20	-	-	PUNCT
etr-23228	2	21	charles	charles	PROPN
etr-23228	2	22	ogbeide	ogbeide	ADJ
etr-23228	2	23	.	.	PUNCT
etr-23228	3	1	this	this	DET
etr-23228	3	2	work	work	NOUN
etr-23228	3	3	is	be	AUX
etr-23228	3	4	licensed	license	VERB
etr-23228	3	5	under	under	ADP
etr-23228	3	6	a	a	DET
etr-23228	3	7	creative	creative	ADJ
etr-23228	3	8	commons	common	NOUN
etr-23228	3	9	attribuion	attribuion	NOUN
etr-23228	3	10	4.0	4.0	NUM
etr-23228	3	11	international	international	ADJ
etr-23228	3	12	license	license	NOUN
etr-23228	3	13	.	.	PUNCT
etr-23228	4	1	events	event	NOUN
etr-23228	4	2	and	and	CCONJ
etr-23228	4	3	tourism	tourism	NOUN
etr-23228	4	4	review	review	NOUN
etr-23228	4	5	volume	volume	NOUN
etr-23228	4	6	2	2	NUM
etr-23228	4	7	no	no	NOUN
etr-23228	4	8	.	.	NOUN
etr-23228	4	9	1	1	NUM
etr-23228	4	10	hospitality	hospitality	NOUN
etr-23228	4	11	intelligence	intelligence	NOUN
etr-23228	4	12	:	:	PUNCT
etr-23228	4	13	evolution	evolution	NOUN
etr-23228	4	14	,	,	PUNCT
etr-23228	4	15	definition	definition	NOUN
etr-23228	4	16	and	and	CCONJ
etr-23228	4	17	dimensions	dimension	NOUN
etr-23228	4	18	godwin	godwin	PROPN
etr-23228	4	19	-	-	PUNCT
etr-23228	4	20	charles	charles	PROPN
etr-23228	4	21	ogbeide	ogbeide	PROPN
etr-23228	4	22	indiana	indiana	PROPN
etr-23228	4	23	university	university	PROPN
etr-23228	4	24	-	-	PUNCT
etr-23228	4	25	purdue	purdue	PROPN
etr-23228	4	26	university	university	NOUN
etr-23228	4	27	indianapolis	indianapolis	PROPN
etr-23228	4	28	for	for	ADP
etr-23228	4	29	authors	author	NOUN
etr-23228	4	30	interested	interested	ADJ
etr-23228	4	31	in	in	ADP
etr-23228	4	32	submitting	submit	VERB
etr-23228	4	33	to	to	ADP
etr-23228	4	34	this	this	DET
etr-23228	4	35	journal	journal	NOUN
etr-23228	4	36	?	?	PUNCT
etr-23228	5	1	we	we	PRON
etr-23228	5	2	recommend	recommend	VERB
etr-23228	5	3	that	that	SCONJ
etr-23228	5	4	you	you	PRON
etr-23228	5	5	review	review	VERB
etr-23228	5	6	the	the	PRON
etr-23228	5	7	about	about	ADP
etr-23228	5	8	the	the	DET
etr-23228	5	9	journal	journal	NOUN
etr-23228	5	10	page	page	NOUN
etr-23228	5	11	for	for	ADP
etr-23228	5	12	the	the	DET
etr-23228	5	13	journal	journal	NOUN
etr-23228	5	14	's	's	PART
etr-23228	5	15	section	section	NOUN
etr-23228	5	16	policies	policy	NOUN
etr-23228	5	17	,	,	PUNCT
etr-23228	5	18	as	as	ADV
etr-23228	5	19	well	well	ADV
etr-23228	5	20	as	as	ADP
etr-23228	5	21	the	the	DET
etr-23228	5	22	author	author	NOUN
etr-23228	5	23	guidelines	guideline	NOUN
etr-23228	5	24	.	.	PUNCT
etr-23228	6	1	authors	author	NOUN
etr-23228	6	2	need	need	VERB
etr-23228	6	3	to	to	PART
etr-23228	6	4	register	register	VERB
etr-23228	6	5	with	with	ADP
etr-23228	6	6	the	the	DET
etr-23228	6	7	journal	journal	NOUN
etr-23228	6	8	prior	prior	ADV
etr-23228	6	9	to	to	ADP
etr-23228	6	10	submitting	submit	VERB
etr-23228	6	11	or	or	CCONJ
etr-23228	6	12	,	,	PUNCT
etr-23228	6	13	if	if	SCONJ
etr-23228	6	14	already	already	ADV
etr-23228	6	15	registered	register	VERB
etr-23228	6	16	,	,	PUNCT
etr-23228	6	17	can	can	AUX
etr-23228	6	18	simply	simply	ADV
etr-23228	6	19	log	log	VERB
etr-23228	6	20	in	in	ADP
etr-23228	6	21	and	and	CCONJ
etr-23228	6	22	begin	begin	VERB
etr-23228	6	23	the	the	DET
etr-23228	6	24	five	five	NUM
etr-23228	6	25	-	-	PUNCT
etr-23228	6	26	step	step	NOUN
etr-23228	6	27	process	process	NOUN
etr-23228	6	28	.	.	PUNCT
etr-23228	7	1	for	for	ADP
etr-23228	7	2	reviewers	reviewer	NOUN
etr-23228	7	3	if	if	SCONJ
etr-23228	7	4	you	you	PRON
etr-23228	7	5	are	be	AUX
etr-23228	7	6	interested	interested	ADJ
etr-23228	7	7	in	in	ADP
etr-23228	7	8	serving	serve	VERB
etr-23228	7	9	as	as	ADP
etr-23228	7	10	a	a	DET
etr-23228	7	11	peer	peer	NOUN
etr-23228	7	12	reviewer	reviewer	NOUN
etr-23228	7	13	,	,	PUNCT
etr-23228	7	14	please	please	INTJ
etr-23228	7	15	register	register	VERB
etr-23228	7	16	with	with	ADP
etr-23228	7	17	the	the	DET
etr-23228	7	18	journal	journal	NOUN
etr-23228	7	19	.	.	PUNCT
etr-23228	8	1	make	make	VERB
etr-23228	8	2	sure	sure	ADJ
etr-23228	8	3	to	to	PART
etr-23228	8	4	select	select	VERB
etr-23228	8	5	that	that	SCONJ
etr-23228	8	6	you	you	PRON
etr-23228	8	7	would	would	AUX
etr-23228	8	8	like	like	VERB
etr-23228	8	9	to	to	PART
etr-23228	8	10	be	be	AUX
etr-23228	8	11	contacted	contact	VERB
etr-23228	8	12	to	to	PART
etr-23228	8	13	review	review	VERB
etr-23228	8	14	submissions	submission	NOUN
etr-23228	8	15	for	for	ADP
etr-23228	8	16	this	this	DET
etr-23228	8	17	journal	journal	NOUN
etr-23228	8	18	.	.	PUNCT
etr-23228	9	1	also	also	ADV
etr-23228	9	2	,	,	PUNCT
etr-23228	9	3	be	be	AUX
etr-23228	9	4	sure	sure	ADJ
etr-23228	9	5	to	to	PART
etr-23228	9	6	include	include	VERB
etr-23228	9	7	your	your	PRON
etr-23228	9	8	reviewing	reviewing	NOUN
etr-23228	9	9	interests	interest	NOUN
etr-23228	9	10	,	,	PUNCT
etr-23228	9	11	separated	separate	VERB
etr-23228	9	12	by	by	ADP
etr-23228	9	13	a	a	DET
etr-23228	9	14	comma	comma	NOUN
etr-23228	9	15	.	.	PUNCT
etr-23228	10	1	about	about	ADP
etr-23228	10	2	events	event	NOUN
etr-23228	10	3	and	and	CCONJ
etr-23228	10	4	tourism	tourism	NOUN
etr-23228	10	5	review	review	NOUN
etr-23228	10	6	(	(	PUNCT
etr-23228	10	7	etr	etr	PROPN
etr-23228	10	8	)	)	PUNCT
etr-23228	10	9	etr	etr	PROPN
etr-23228	10	10	aims	aim	VERB
etr-23228	10	11	to	to	PART
etr-23228	10	12	advance	advance	VERB
etr-23228	10	13	the	the	DET
etr-23228	10	14	delivery	delivery	NOUN
etr-23228	10	15	of	of	ADP
etr-23228	10	16	events	event	NOUN
etr-23228	10	17	,	,	PUNCT
etr-23228	10	18	tourism	tourism	NOUN
etr-23228	10	19	and	and	CCONJ
etr-23228	10	20	hospitality	hospitality	NOUN
etr-23228	10	21	products	product	NOUN
etr-23228	10	22	and	and	CCONJ
etr-23228	10	23	services	service	NOUN
etr-23228	10	24	by	by	ADP
etr-23228	10	25	stimulating	stimulate	VERB
etr-23228	10	26	the	the	DET
etr-23228	10	27	submission	submission	NOUN
etr-23228	10	28	of	of	ADP
etr-23228	10	29	papers	paper	NOUN
etr-23228	10	30	from	from	ADP
etr-23228	10	31	both	both	DET
etr-23228	10	32	industry	industry	NOUN
etr-23228	10	33	and	and	CCONJ
etr-23228	10	34	academic	academic	ADJ
etr-23228	10	35	practitioners	practitioner	NOUN
etr-23228	10	36	and	and	CCONJ
etr-23228	10	37	researchers	researcher	NOUN
etr-23228	10	38	.	.	PUNCT
etr-23228	11	1	for	for	ADP
etr-23228	11	2	more	more	ADJ
etr-23228	11	3	information	information	NOUN
etr-23228	11	4	about	about	ADP
etr-23228	11	5	etr	etr	PROPN
etr-23228	11	6	visit	visit	VERB
etr-23228	11	7	the	the	DET
etr-23228	11	8	events	event	NOUN
etr-23228	11	9	and	and	CCONJ
etr-23228	11	10	tourism	tourism	NOUN
etr-23228	11	11	review	review	NOUN
etr-23228	11	12	.	.	PUNCT
etr-23228	12	1	recommended	recommend	VERB
etr-23228	12	2	citation	citation	NOUN
etr-23228	12	3	ogbeide	ogbeide	ADJ
etr-23228	12	4	,	,	PUNCT
etr-23228	12	5	g	g	PROPN
etr-23228	12	6	-	-	PUNCT
etr-23228	12	7	c.	c.	NOUN
etr-23228	12	8	(	(	PUNCT
etr-23228	12	9	2019	2019	NUM
etr-23228	12	10	)	)	PUNCT
etr-23228	12	11	.	.	PUNCT
etr-23228	13	1	hospitality	hospitality	NOUN
etr-23228	13	2	intelligence	intelligence	NOUN
etr-23228	13	3	:	:	PUNCT
etr-23228	13	4	evolution	evolution	NOUN
etr-23228	13	5	,	,	PUNCT
etr-23228	13	6	definition	definition	NOUN
etr-23228	13	7	and	and	CCONJ
etr-23228	13	8	dimensions	dimension	NOUN
etr-23228	13	9	.	.	PUNCT
etr-23228	14	1	events	event	NOUN
etr-23228	14	2	and	and	CCONJ
etr-23228	14	3	tourism	tourism	NOUN
etr-23228	14	4	review	review	NOUN
etr-23228	14	5	,	,	PUNCT
etr-23228	14	6	2(1	2(1	NUM
etr-23228	14	7	)	)	PUNCT
etr-23228	14	8	,	,	PUNCT
etr-23228	14	9	1	1	NUM
etr-23228	14	10	-	-	SYM
etr-23228	14	11	20	20	NUM
etr-23228	14	12	.	.	PUNCT
etr-23228	15	1	https://creativecommons.org/licenses/by/4.0/	https://creativecommons.org/licenses/by/4.0/	PROPN
etr-23228	16	1	http://journals.iupui.edu/index.php/jet/about	http://journals.iupui.edu/index.php/jet/about	ADP
etr-23228	16	2	http://journals.iupui.edu/index.php/jet/about/submissions#authorguidelines	http://journals.iupui.edu/index.php/jet/about/submissions#authorguideline	NOUN
etr-23228	16	3	http://journals.iupui.edu/index.php/jet/user/register	http://journals.iupui.edu/index.php/jet/user/register	X
etr-23228	16	4	http://journals.iupui.edu/index.php/index/login	http://journals.iupui.edu/index.php/index/login	NOUN
etr-23228	16	5	https://journals.iupui.edu/index.php/etr/user/register	https://journals.iupui.edu/index.php/etr/user/register	NOUN
etr-23228	16	6	http://journals.iupui.edu/index.php/etr	http://journals.iupui.edu/index.php/etr	NOUN
etr-23228	16	7	ogbeide	ogbeide	ADJ
etr-23228	16	8	,	,	PUNCT
etr-23228	16	9	g	g	PROPN
etr-23228	16	10	-	-	PUNCT
etr-23228	16	11	c.	c.	NOUN
etr-23228	16	12	(	(	PUNCT
etr-23228	16	13	2019	2019	NUM
etr-23228	16	14	)	)	PUNCT
etr-23228	16	15	/	/	SYM
etr-23228	16	16	events	event	NOUN
etr-23228	16	17	and	and	CCONJ
etr-23228	16	18	tourism	tourism	NOUN
etr-23228	16	19	review	review	NOUN
etr-23228	16	20	,	,	PUNCT
etr-23228	16	21	2(1	2(1	NUM
etr-23228	16	22	)	)	PUNCT
etr-23228	16	23	,	,	PUNCT
etr-23228	16	24	1	1	NUM
etr-23228	16	25	-	-	SYM
etr-23228	16	26	20	20	NUM
etr-23228	16	27	.	.	NOUN
etr-23228	16	28	2	2	NUM
etr-23228	16	29	events	event	NOUN
etr-23228	16	30	and	and	CCONJ
etr-23228	16	31	tourism	tourism	NOUN
etr-23228	16	32	review	review	NOUN
etr-23228	16	33	vol	vol	NOUN
etr-23228	16	34	.	.	PROPN
etr-23228	17	1	2	2	NUM
etr-23228	17	2	no	no	NOUN
etr-23228	17	3	.	.	NOUN
etr-23228	17	4	1	1	NUM
etr-23228	17	5	(	(	PUNCT
etr-23228	17	6	spring	spring	NOUN
etr-23228	17	7	2019	2019	NUM
etr-23228	17	8	)	)	PUNCT
etr-23228	17	9	,	,	PUNCT
etr-23228	17	10	1	1	NUM
etr-23228	17	11	-	-	SYM
etr-23228	17	12	20	20	NUM
etr-23228	17	13	,	,	PUNCT
etr-23228	17	14	doi	doi	NOUN
etr-23228	17	15	:	:	PUNCT
etr-23228	17	16	10.18060/23228	10.18060/23228	NUM
etr-23228	17	17	copyright	copyright	NOUN
etr-23228	17	18	©	©	PROPN
etr-23228	17	19	2019	2019	NUM
etr-23228	17	20	godwin	godwin	NOUN
etr-23228	17	21	-	-	PUNCT
etr-23228	17	22	charles	charles	PROPN
etr-23228	17	23	ogbeide	ogbeide	ADJ
etr-23228	17	24	.	.	PUNCT
etr-23228	18	1	this	this	DET
etr-23228	18	2	work	work	NOUN
etr-23228	18	3	is	be	AUX
etr-23228	18	4	licensed	license	VERB
etr-23228	18	5	under	under	ADP
etr-23228	18	6	a	a	DET
etr-23228	18	7	creative	creative	ADJ
etr-23228	18	8	commons	common	NOUN
etr-23228	18	9	attribution	attribution	NOUN
etr-23228	18	10	4.0	4.0	NUM
etr-23228	18	11	international	international	ADJ
etr-23228	18	12	license	license	NOUN
etr-23228	18	13	.	.	PUNCT
etr-23228	19	1	abstract	abstract	ADJ
etr-23228	19	2	this	this	DET
etr-23228	19	3	article	article	NOUN
etr-23228	19	4	reviews	review	VERB
etr-23228	19	5	‘	'	PUNCT
etr-23228	19	6	hospitality	hospitality	NOUN
etr-23228	19	7	intelligence	intelligence	NOUN
etr-23228	19	8	’	'	PUNCT
etr-23228	19	9	as	as	ADP
etr-23228	19	10	the	the	DET
etr-23228	19	11	ability	ability	NOUN
etr-23228	19	12	to	to	PART
etr-23228	19	13	create	create	VERB
etr-23228	19	14	a	a	DET
etr-23228	19	15	foundation	foundation	NOUN
etr-23228	19	16	upon	upon	SCONJ
etr-23228	19	17	which	which	PRON
etr-23228	19	18	a	a	DET
etr-23228	19	19	delightful	delightful	ADJ
etr-23228	19	20	and	and	CCONJ
etr-23228	19	21	engaging	engage	VERB
etr-23228	19	22	service	service	NOUN
etr-23228	19	23	experience	experience	NOUN
etr-23228	19	24	can	can	AUX
etr-23228	19	25	be	be	AUX
etr-23228	19	26	readily	readily	ADV
etr-23228	19	27	delivered	deliver	VERB
etr-23228	19	28	.	.	PUNCT
etr-23228	20	1	the	the	DET
etr-23228	20	2	evolution	evolution	NOUN
etr-23228	20	3	of	of	ADP
etr-23228	20	4	service	service	NOUN
etr-23228	20	5	quality	quality	NOUN
etr-23228	20	6	leading	lead	VERB
etr-23228	20	7	to	to	ADP
etr-23228	20	8	hospitality	hospitality	NOUN
etr-23228	20	9	intelligence	intelligence	NOUN
etr-23228	20	10	was	be	AUX
etr-23228	20	11	identified	identify	VERB
etr-23228	20	12	chronologically	chronologically	ADV
etr-23228	20	13	via	via	ADP
etr-23228	20	14	literature	literature	NOUN
etr-23228	20	15	reviews	review	NOUN
etr-23228	20	16	.	.	PUNCT
etr-23228	21	1	five	five	NUM
etr-23228	21	2	conceptual	conceptual	ADJ
etr-23228	21	3	models	model	NOUN
etr-23228	21	4	of	of	ADP
etr-23228	21	5	service	service	NOUN
etr-23228	21	6	quality	quality	NOUN
etr-23228	21	7	that	that	PRON
etr-23228	21	8	formed	form	VERB
etr-23228	21	9	the	the	DET
etr-23228	21	10	basis	basis	NOUN
etr-23228	21	11	of	of	ADP
etr-23228	21	12	the	the	DET
etr-23228	21	13	key	key	ADJ
etr-23228	21	14	dimensions	dimension	NOUN
etr-23228	21	15	of	of	ADP
etr-23228	21	16	hospitality	hospitality	NOUN
etr-23228	21	17	intelligence	intelligence	NOUN
etr-23228	21	18	were	be	AUX
etr-23228	21	19	provided	provide	VERB
etr-23228	21	20	as	as	ADP
etr-23228	21	21	a	a	DET
etr-23228	21	22	framework	framework	NOUN
etr-23228	21	23	for	for	ADP
etr-23228	21	24	inciting	incite	VERB
etr-23228	21	25	theoretical	theoretical	ADJ
etr-23228	21	26	advancement	advancement	NOUN
etr-23228	21	27	and	and	CCONJ
etr-23228	21	28	further	further	ADJ
etr-23228	21	29	research	research	NOUN
etr-23228	21	30	.	.	PUNCT
etr-23228	22	1	the	the	DET
etr-23228	22	2	dimensions	dimension	NOUN
etr-23228	22	3	and	and	CCONJ
etr-23228	22	4	implications	implication	NOUN
etr-23228	22	5	of	of	ADP
etr-23228	22	6	hospitality	hospitality	NOUN
etr-23228	22	7	intelligence	intelligence	NOUN
etr-23228	22	8	,	,	PUNCT
etr-23228	22	9	based	base	VERB
etr-23228	22	10	on	on	ADP
etr-23228	22	11	the	the	DET
etr-23228	22	12	syntheses	synthesis	NOUN
etr-23228	22	13	of	of	ADP
etr-23228	22	14	the	the	DET
etr-23228	22	15	hospitality	hospitality	NOUN
etr-23228	22	16	related	relate	VERB
etr-23228	22	17	psychology	psychology	NOUN
etr-23228	22	18	literature	literature	NOUN
etr-23228	22	19	,	,	PUNCT
etr-23228	22	20	were	be	AUX
etr-23228	22	21	described	describe	VERB
etr-23228	22	22	for	for	ADP
etr-23228	22	23	advancing	advance	VERB
etr-23228	22	24	the	the	DET
etr-23228	22	25	concept	concept	NOUN
etr-23228	22	26	of	of	ADP
etr-23228	22	27	hospitality	hospitality	NOUN
etr-23228	22	28	intelligence	intelligence	NOUN
etr-23228	22	29	and	and	CCONJ
etr-23228	22	30	further	further	ADJ
etr-23228	22	31	research	research	NOUN
etr-23228	22	32	.	.	PUNCT
etr-23228	23	1	keywords	keyword	NOUN
etr-23228	23	2	:	:	PUNCT
etr-23228	23	3	hospitality	hospitality	NOUN
etr-23228	23	4	intelligence	intelligence	NOUN
etr-23228	23	5	,	,	PUNCT
etr-23228	23	6	delightful	delightful	ADJ
etr-23228	23	7	experience	experience	NOUN
etr-23228	23	8	,	,	PUNCT
etr-23228	23	9	quality	quality	NOUN
etr-23228	23	10	service	service	NOUN
etr-23228	23	11	,	,	PUNCT
etr-23228	23	12	customer	customer	NOUN
etr-23228	23	13	delight	delight	NOUN
etr-23228	23	14	,	,	PUNCT
etr-23228	23	15	inspirational	inspirational	ADJ
etr-23228	23	16	training	training	NOUN
etr-23228	23	17	,	,	PUNCT
etr-23228	23	18	empowerment	empowerment	ADJ
etr-23228	23	19	introduction	introduction	NOUN
etr-23228	23	20	what	what	PRON
etr-23228	23	21	comes	come	VERB
etr-23228	23	22	to	to	ADP
etr-23228	23	23	mind	mind	NOUN
etr-23228	23	24	when	when	SCONJ
etr-23228	23	25	you	you	PRON
etr-23228	23	26	hear	hear	VERB
etr-23228	23	27	the	the	DET
etr-23228	23	28	word	word	NOUN
etr-23228	23	29	hospitality	hospitality	NOUN
etr-23228	23	30	?	?	PUNCT
etr-23228	24	1	do	do	AUX
etr-23228	24	2	you	you	PRON
etr-23228	24	3	think	think	VERB
etr-23228	24	4	of	of	ADP
etr-23228	24	5	foodservice	foodservice	NOUN
etr-23228	24	6	,	,	PUNCT
etr-23228	24	7	restaurant	restaurant	NOUN
etr-23228	24	8	,	,	PUNCT
etr-23228	24	9	hotel	hotel	NOUN
etr-23228	24	10	,	,	PUNCT
etr-23228	24	11	theme	theme	NOUN
etr-23228	24	12	park	park	NOUN
etr-23228	24	13	,	,	PUNCT
etr-23228	24	14	or	or	CCONJ
etr-23228	24	15	bar	bar	NOUN
etr-23228	24	16	and	and	CCONJ
etr-23228	24	17	grill	grill	NOUN
etr-23228	24	18	when	when	SCONJ
etr-23228	24	19	you	you	PRON
etr-23228	24	20	think	think	VERB
etr-23228	24	21	of	of	ADP
etr-23228	24	22	hospitality	hospitality	NOUN
etr-23228	24	23	?	?	PUNCT
etr-23228	25	1	if	if	SCONJ
etr-23228	25	2	you	you	PRON
etr-23228	25	3	think	think	VERB
etr-23228	25	4	of	of	ADP
etr-23228	25	5	any	any	PRON
etr-23228	25	6	of	of	ADP
etr-23228	25	7	the	the	DET
etr-23228	25	8	above	above	ADJ
etr-23228	25	9	establishments	establishment	NOUN
etr-23228	25	10	,	,	PUNCT
etr-23228	25	11	you	you	PRON
etr-23228	25	12	are	be	AUX
etr-23228	25	13	correct	correct	ADJ
etr-23228	25	14	.	.	PUNCT
etr-23228	26	1	however	however	ADV
etr-23228	26	2	,	,	PUNCT
etr-23228	26	3	think	think	VERB
etr-23228	26	4	again	again	ADV
etr-23228	26	5	.	.	PUNCT
etr-23228	27	1	what	what	PRON
etr-23228	27	2	is	be	AUX
etr-23228	27	3	the	the	DET
etr-23228	27	4	real	real	ADJ
etr-23228	27	5	meaning	meaning	NOUN
etr-23228	27	6	of	of	ADP
etr-23228	27	7	hospitality	hospitality	NOUN
etr-23228	27	8	?	?	PUNCT
etr-23228	28	1	if	if	SCONJ
etr-23228	28	2	you	you	PRON
etr-23228	28	3	seek	seek	VERB
etr-23228	28	4	the	the	DET
etr-23228	28	5	meaning	meaning	NOUN
etr-23228	28	6	of	of	ADP
etr-23228	28	7	hospitality	hospitality	NOUN
etr-23228	28	8	,	,	PUNCT
etr-23228	28	9	you	you	PRON
etr-23228	28	10	will	will	AUX
etr-23228	28	11	realize	realize	VERB
etr-23228	28	12	that	that	SCONJ
etr-23228	28	13	hospitality	hospitality	NOUN
etr-23228	28	14	is	be	AUX
etr-23228	28	15	associated	associate	VERB
etr-23228	28	16	with	with	ADP
etr-23228	28	17	synonyms	synonym	NOUN
etr-23228	28	18	like	like	ADP
etr-23228	28	19	welcome	welcome	NOUN
etr-23228	28	20	,	,	PUNCT
etr-23228	28	21	friendliness	friendliness	ADJ
etr-23228	28	22	,	,	PUNCT
etr-23228	28	23	warmth	warmth	NOUN
etr-23228	28	24	,	,	PUNCT
etr-23228	28	25	kindness	kindness	NOUN
etr-23228	28	26	,	,	PUNCT
etr-23228	28	27	openness	openness	NOUN
etr-23228	28	28	,	,	PUNCT
etr-23228	28	29	etc	etc	X
etr-23228	28	30	.	.	X
etr-23228	28	31	when	when	SCONJ
etr-23228	28	32	you	you	PRON
etr-23228	28	33	think	think	VERB
etr-23228	28	34	of	of	ADP
etr-23228	28	35	those	those	DET
etr-23228	28	36	words	word	NOUN
etr-23228	28	37	critically	critically	ADV
etr-23228	28	38	,	,	PUNCT
etr-23228	28	39	you	you	PRON
etr-23228	28	40	will	will	AUX
etr-23228	28	41	see	see	VERB
etr-23228	28	42	the	the	DET
etr-23228	28	43	association	association	NOUN
etr-23228	28	44	of	of	ADP
etr-23228	28	45	hospitality	hospitality	NOUN
etr-23228	28	46	with	with	ADP
etr-23228	28	47	social	social	ADJ
etr-23228	28	48	science	science	NOUN
etr-23228	28	49	(	(	PUNCT
etr-23228	28	50	psychology	psychology	NOUN
etr-23228	28	51	)	)	PUNCT
etr-23228	28	52	.	.	PUNCT
etr-23228	29	1	hence	hence	ADV
etr-23228	29	2	,	,	PUNCT
etr-23228	29	3	hospitality	hospitality	NOUN
etr-23228	29	4	is	be	AUX
etr-23228	29	5	more	more	ADJ
etr-23228	29	6	than	than	ADP
etr-23228	29	7	mere	mere	ADJ
etr-23228	29	8	food	food	NOUN
etr-23228	29	9	,	,	PUNCT
etr-23228	29	10	entertainment	entertainment	NOUN
etr-23228	29	11	,	,	PUNCT
etr-23228	29	12	and	and	CCONJ
etr-23228	29	13	lodging	lodging	NOUN
etr-23228	29	14	,	,	PUNCT
etr-23228	29	15	but	but	CCONJ
etr-23228	29	16	it	it	PRON
etr-23228	29	17	is	be	AUX
etr-23228	29	18	highly	highly	ADV
etr-23228	29	19	associated	associate	VERB
etr-23228	29	20	with	with	ADP
etr-23228	29	21	psychology	psychology	NOUN
etr-23228	29	22	.	.	PUNCT
etr-23228	30	1	bearing	bear	VERB
etr-23228	30	2	the	the	DET
etr-23228	30	3	above	above	ADV
etr-23228	30	4	in	in	ADP
etr-23228	30	5	mind	mind	NOUN
etr-23228	30	6	,	,	PUNCT
etr-23228	30	7	it	it	PRON
etr-23228	30	8	is	be	AUX
etr-23228	30	9	obvious	obvious	ADJ
etr-23228	30	10	that	that	SCONJ
etr-23228	30	11	if	if	SCONJ
etr-23228	30	12	frontline	frontline	NOUN
etr-23228	30	13	employees	employee	NOUN
etr-23228	30	14	are	be	AUX
etr-23228	30	15	well	well	ADV
etr-23228	30	16	trained	train	VERB
etr-23228	30	17	to	to	PART
etr-23228	30	18	provide	provide	VERB
etr-23228	30	19	adequate	adequate	ADJ
etr-23228	30	20	hospitality	hospitality	NOUN
etr-23228	30	21	,	,	PUNCT
etr-23228	30	22	customer	customer	NOUN
etr-23228	30	23	delight	delight	NOUN
etr-23228	30	24	could	could	AUX
etr-23228	30	25	be	be	AUX
etr-23228	30	26	easily	easily	ADV
etr-23228	30	27	attained	attain	VERB
etr-23228	30	28	with	with	ADP
etr-23228	30	29	the	the	DET
etr-23228	30	30	appropriate	appropriate	ADJ
etr-23228	30	31	hospitality	hospitality	NOUN
etr-23228	30	32	intelligence	intelligence	NOUN
etr-23228	30	33	.	.	PUNCT
etr-23228	31	1	the	the	DET
etr-23228	31	2	purpose	purpose	NOUN
etr-23228	31	3	of	of	ADP
etr-23228	31	4	this	this	DET
etr-23228	31	5	study	study	NOUN
etr-23228	31	6	is	be	AUX
etr-23228	31	7	to	to	PART
etr-23228	31	8	explore	explore	VERB
etr-23228	31	9	quality	quality	NOUN
etr-23228	31	10	service	service	NOUN
etr-23228	31	11	and	and	CCONJ
etr-23228	31	12	the	the	DET
etr-23228	31	13	evolution	evolution	NOUN
etr-23228	31	14	of	of	ADP
etr-23228	31	15	hospitality	hospitality	NOUN
etr-23228	31	16	intelligence	intelligence	NOUN
etr-23228	31	17	.	.	PUNCT
etr-23228	32	1	in	in	ADP
etr-23228	32	2	addition	addition	NOUN
etr-23228	32	3	,	,	PUNCT
etr-23228	32	4	this	this	DET
etr-23228	32	5	study	study	NOUN
etr-23228	32	6	will	will	AUX
etr-23228	32	7	explore	explore	VERB
etr-23228	32	8	the	the	DET
etr-23228	32	9	impacts	impact	NOUN
etr-23228	32	10	of	of	ADP
etr-23228	32	11	hospitality	hospitality	NOUN
etr-23228	32	12	intelligence	intelligence	NOUN
etr-23228	32	13	dimensions	dimension	NOUN
etr-23228	32	14	on	on	ADP
etr-23228	32	15	stakeholders	stakeholder	NOUN
etr-23228	32	16	’	'	PUNCT
etr-23228	32	17	happiness	happiness	NOUN
etr-23228	32	18	,	,	PUNCT
etr-23228	32	19	well	well	ADV
etr-23228	32	20	-	-	PUNCT
etr-23228	32	21	being	being	NOUN
etr-23228	32	22	,	,	PUNCT
etr-23228	32	23	and	and	CCONJ
etr-23228	32	24	experience	experience	NOUN
etr-23228	32	25	.	.	PUNCT
etr-23228	33	1	in	in	ADP
etr-23228	33	2	this	this	DET
etr-23228	33	3	paper	paper	NOUN
etr-23228	33	4	,	,	PUNCT
etr-23228	33	5	an	an	DET
etr-23228	33	6	evolution	evolution	NOUN
etr-23228	33	7	of	of	ADP
etr-23228	33	8	service	service	NOUN
etr-23228	33	9	quality	quality	NOUN
etr-23228	33	10	concepts	concept	NOUN
etr-23228	33	11	and	and	CCONJ
etr-23228	33	12	how	how	SCONJ
etr-23228	33	13	they	they	PRON
etr-23228	33	14	initiated	initiate	VERB
etr-23228	33	15	the	the	DET
etr-23228	33	16	development	development	NOUN
etr-23228	33	17	of	of	ADP
etr-23228	33	18	‘	'	PUNCT
etr-23228	33	19	hospitality	hospitality	NOUN
etr-23228	33	20	intelligence	intelligence	NOUN
etr-23228	33	21	’	'	PUNCT
etr-23228	33	22	are	be	AUX
etr-23228	33	23	discussed	discuss	VERB
etr-23228	33	24	.	.	PUNCT
etr-23228	34	1	emphasis	emphasis	NOUN
etr-23228	34	2	was	be	AUX
etr-23228	34	3	placed	place	VERB
etr-23228	34	4	on	on	ADP
etr-23228	34	5	the	the	DET
etr-23228	34	6	impacts	impact	NOUN
etr-23228	34	7	of	of	ADP
etr-23228	34	8	hospitality	hospitality	NOUN
etr-23228	34	9	intelligence	intelligence	NOUN
etr-23228	34	10	and	and	CCONJ
etr-23228	34	11	future	future	ADJ
etr-23228	34	12	research	research	NOUN
etr-23228	34	13	.	.	PUNCT
etr-23228	35	1	this	this	DET
etr-23228	35	2	paper	paper	NOUN
etr-23228	35	3	is	be	AUX
etr-23228	35	4	based	base	VERB
etr-23228	35	5	on	on	ADP
etr-23228	35	6	five	five	NUM
etr-23228	35	7	main	main	ADJ
etr-23228	35	8	sections	section	NOUN
etr-23228	35	9	.	.	PUNCT
etr-23228	36	1	the	the	DET
etr-23228	36	2	first	first	ADJ
etr-23228	36	3	section	section	NOUN
etr-23228	36	4	is	be	AUX
etr-23228	36	5	entitled	entitle	VERB
etr-23228	36	6	the	the	DET
etr-23228	36	7	concepts	concept	NOUN
etr-23228	36	8	of	of	ADP
etr-23228	36	9	service	service	NOUN
etr-23228	36	10	quality	quality	NOUN
etr-23228	36	11	;	;	PUNCT
etr-23228	36	12	it	it	PRON
etr-23228	36	13	describes	describe	VERB
etr-23228	36	14	five	five	NUM
etr-23228	36	15	service	service	NOUN
etr-23228	36	16	quality	quality	NOUN
etr-23228	36	17	concepts	concept	NOUN
etr-23228	36	18	in	in	ADP
etr-23228	36	19	chronological	chronological	ADJ
etr-23228	36	20	order	order	NOUN
etr-23228	36	21	.	.	PUNCT
etr-23228	37	1	the	the	DET
etr-23228	37	2	five	five	NUM
etr-23228	37	3	concepts	concept	NOUN
etr-23228	37	4	show	show	VERB
etr-23228	37	5	the	the	DET
etr-23228	37	6	evolution	evolution	NOUN
etr-23228	37	7	of	of	ADP
etr-23228	37	8	various	various	ADJ
etr-23228	37	9	models	model	NOUN
etr-23228	37	10	of	of	ADP
etr-23228	37	11	service	service	NOUN
etr-23228	37	12	quality	quality	NOUN
etr-23228	37	13	and	and	CCONJ
etr-23228	37	14	the	the	DET
etr-23228	37	15	importance	importance	NOUN
etr-23228	37	16	of	of	ADP
etr-23228	37	17	inspirational	inspirational	ADJ
etr-23228	37	18	training	training	NOUN
etr-23228	37	19	.	.	PUNCT
etr-23228	38	1	in	in	ADP
etr-23228	38	2	the	the	DET
etr-23228	38	3	second	second	ADJ
etr-23228	38	4	section	section	NOUN
etr-23228	38	5	,	,	PUNCT
etr-23228	38	6	inspirational	inspirational	ADJ
etr-23228	38	7	training	training	NOUN
etr-23228	38	8	is	be	AUX
etr-23228	38	9	described	describe	VERB
etr-23228	38	10	as	as	ADP
etr-23228	38	11	competent	competent	ADJ
etr-23228	38	12	,	,	PUNCT
etr-23228	38	13	inspiring	inspiring	ADJ
etr-23228	38	14	,	,	PUNCT
etr-23228	38	15	and	and	CCONJ
etr-23228	38	16	empowering	empower	VERB
etr-23228	38	17	training	training	NOUN
etr-23228	38	18	from	from	ADP
etr-23228	38	19	service	service	NOUN
etr-23228	38	20	quality	quality	NOUN
etr-23228	38	21	perspective	perspective	NOUN
etr-23228	38	22	.	.	PUNCT
etr-23228	39	1	it	it	PRON
etr-23228	39	2	also	also	ADV
etr-23228	39	3	shows	show	VERB
etr-23228	39	4	some	some	PRON
etr-23228	39	5	of	of	ADP
etr-23228	39	6	the	the	DET
etr-23228	39	7	challenges	challenge	NOUN
etr-23228	39	8	of	of	ADP
etr-23228	39	9	service	service	NOUN
etr-23228	39	10	employee	employee	NOUN
etr-23228	39	11	training	training	NOUN
etr-23228	39	12	for	for	ADP
etr-23228	39	13	effective	effective	ADJ
etr-23228	39	14	quality	quality	NOUN
etr-23228	39	15	service	service	NOUN
etr-23228	39	16	and	and	CCONJ
etr-23228	39	17	delightful	delightful	ADJ
etr-23228	39	18	customer	customer	NOUN
etr-23228	39	19	experience	experience	NOUN
etr-23228	39	20	.	.	PUNCT
etr-23228	40	1	hospitality	hospitality	NOUN
etr-23228	40	2	intelligence	intelligence	NOUN
etr-23228	40	3	,	,	PUNCT
etr-23228	40	4	from	from	ADP
etr-23228	40	5	psychological	psychological	ADJ
etr-23228	40	6	perspectives	perspective	NOUN
etr-23228	40	7	and	and	CCONJ
etr-23228	40	8	research	research	NOUN
etr-23228	40	9	literature	literature	NOUN
etr-23228	40	10	,	,	PUNCT
etr-23228	40	11	constitutes	constitute	VERB
etr-23228	40	12	the	the	DET
etr-23228	40	13	third	third	ADJ
etr-23228	40	14	section	section	NOUN
etr-23228	40	15	.	.	PUNCT
etr-23228	41	1	the	the	DET
etr-23228	41	2	review	review	NOUN
etr-23228	41	3	presents	present	VERB
etr-23228	41	4	a	a	DET
etr-23228	41	5	definition	definition	NOUN
etr-23228	41	6	of	of	ADP
etr-23228	41	7	hospitality	hospitality	NOUN
etr-23228	41	8	,	,	PUNCT
etr-23228	41	9	the	the	DET
etr-23228	41	10	description	description	NOUN
etr-23228	41	11	of	of	ADP
etr-23228	41	12	intelligence	intelligence	NOUN
etr-23228	41	13	followed	follow	VERB
etr-23228	41	14	by	by	ADP
etr-23228	41	15	the	the	DET
etr-23228	41	16	evolution	evolution	NOUN
etr-23228	41	17	of	of	ADP
etr-23228	41	18	hospitality	hospitality	NOUN
etr-23228	41	19	intelligence	intelligence	NOUN
etr-23228	41	20	within	within	ADP
etr-23228	41	21	the	the	DET
etr-23228	41	22	context	context	NOUN
etr-23228	41	23	of	of	ADP
etr-23228	41	24	both	both	DET
etr-23228	41	25	hospitality	hospitality	NOUN
etr-23228	41	26	and	and	CCONJ
etr-23228	41	27	intelligence	intelligence	NOUN
etr-23228	41	28	quotient	quotient	NOUN
etr-23228	41	29	.	.	PUNCT
etr-23228	42	1	section	section	NOUN
etr-23228	42	2	four	four	NUM
etr-23228	42	3	,	,	PUNCT
etr-23228	42	4	dimensions	dimension	NOUN
etr-23228	42	5	of	of	ADP
etr-23228	42	6	hospitality	hospitality	NOUN
etr-23228	42	7	intelligence	intelligence	NOUN
etr-23228	42	8	;	;	PUNCT
etr-23228	42	9	identifies	identify	VERB
etr-23228	42	10	the	the	DET
etr-23228	42	11	seven	seven	NUM
etr-23228	42	12	common	common	ADJ
etr-23228	42	13	dimensions	dimension	NOUN
etr-23228	42	14	of	of	ADP
etr-23228	42	15	hospitality	hospitality	NOUN
etr-23228	42	16	intelligence	intelligence	NOUN
etr-23228	42	17	.	.	PUNCT
etr-23228	43	1	the	the	DET
etr-23228	43	2	seven	seven	NUM
etr-23228	43	3	dimensions	dimension	NOUN
etr-23228	43	4	are	be	AUX
etr-23228	43	5	described	describe	VERB
etr-23228	43	6	from	from	ADP
etr-23228	43	7	a	a	DET
etr-23228	43	8	psychological	psychological	ADJ
etr-23228	43	9	perspective	perspective	NOUN
etr-23228	43	10	.	.	PUNCT
etr-23228	44	1	various	various	ADJ
etr-23228	44	2	habits	habit	NOUN
etr-23228	44	3	within	within	ADP
etr-23228	44	4	the	the	DET
etr-23228	44	5	dimensions	dimension	NOUN
etr-23228	44	6	https://creativecommons.org/licenses/by/4.0/	https://creativecommons.org/licenses/by/4.0/	PROPN
etr-23228	44	7	ogbeide	ogbeide	ADJ
etr-23228	44	8	,	,	PUNCT
etr-23228	44	9	g	g	PROPN
etr-23228	44	10	-	-	PUNCT
etr-23228	44	11	c.	c.	NOUN
etr-23228	44	12	(	(	PUNCT
etr-23228	44	13	2019	2019	NUM
etr-23228	44	14	)	)	PUNCT
etr-23228	44	15	/	/	SYM
etr-23228	44	16	events	event	NOUN
etr-23228	44	17	and	and	CCONJ
etr-23228	44	18	tourism	tourism	NOUN
etr-23228	44	19	review	review	NOUN
etr-23228	44	20	,	,	PUNCT
etr-23228	44	21	2(1	2(1	NUM
etr-23228	44	22	)	)	PUNCT
etr-23228	44	23	,	,	PUNCT
etr-23228	44	24	1	1	NUM
etr-23228	44	25	-	-	SYM
etr-23228	44	26	20	20	NUM
etr-23228	44	27	.	.	NOUN
etr-23228	44	28	3	3	NUM
etr-23228	44	29	events	event	NOUN
etr-23228	44	30	and	and	CCONJ
etr-23228	44	31	tourism	tourism	NOUN
etr-23228	44	32	review	review	NOUN
etr-23228	44	33	vol	vol	NOUN
etr-23228	44	34	.	.	PROPN
etr-23228	44	35	2	2	NUM
etr-23228	45	1	no	no	NOUN
etr-23228	45	2	.	.	NOUN
etr-23228	45	3	1	1	NUM
etr-23228	45	4	(	(	PUNCT
etr-23228	45	5	spring	spring	NOUN
etr-23228	45	6	2019	2019	NUM
etr-23228	45	7	)	)	PUNCT
etr-23228	45	8	,	,	PUNCT
etr-23228	45	9	1	1	NUM
etr-23228	45	10	-	-	SYM
etr-23228	45	11	20	20	NUM
etr-23228	45	12	,	,	PUNCT
etr-23228	45	13	doi	doi	NOUN
etr-23228	45	14	:	:	PUNCT
etr-23228	45	15	10.18060/23228	10.18060/23228	NUM
etr-23228	45	16	copyright	copyright	NOUN
etr-23228	45	17	©	©	PROPN
etr-23228	45	18	2019	2019	NUM
etr-23228	45	19	godwin	godwin	NOUN
etr-23228	45	20	-	-	PUNCT
etr-23228	45	21	charles	charles	PROPN
etr-23228	45	22	ogbeide	ogbeide	ADJ
etr-23228	45	23	.	.	PUNCT
etr-23228	46	1	this	this	DET
etr-23228	46	2	work	work	NOUN
etr-23228	46	3	is	be	AUX
etr-23228	46	4	licensed	license	VERB
etr-23228	46	5	under	under	ADP
etr-23228	46	6	a	a	DET
etr-23228	46	7	creative	creative	ADJ
etr-23228	46	8	commons	common	NOUN
etr-23228	46	9	attribution	attribution	NOUN
etr-23228	46	10	4.0	4.0	NUM
etr-23228	46	11	international	international	ADJ
etr-23228	46	12	license	license	NOUN
etr-23228	46	13	.	.	PUNCT
etr-23228	47	1	of	of	ADP
etr-23228	47	2	hospitality	hospitality	NOUN
etr-23228	47	3	intelligence	intelligence	NOUN
etr-23228	47	4	were	be	AUX
etr-23228	47	5	identified	identify	VERB
etr-23228	47	6	.	.	PUNCT
etr-23228	48	1	the	the	DET
etr-23228	48	2	conclusions	conclusion	NOUN
etr-23228	48	3	and	and	CCONJ
etr-23228	48	4	implications	implication	NOUN
etr-23228	48	5	constitute	constitute	VERB
etr-23228	48	6	the	the	DET
etr-23228	48	7	fifth	fifth	ADJ
etr-23228	48	8	section	section	NOUN
etr-23228	48	9	.	.	PUNCT
etr-23228	49	1	the	the	DET
etr-23228	49	2	conclusion	conclusion	NOUN
etr-23228	49	3	and	and	CCONJ
etr-23228	49	4	implications	implication	NOUN
etr-23228	49	5	of	of	ADP
etr-23228	49	6	hospitality	hospitality	NOUN
etr-23228	49	7	intelligence	intelligence	NOUN
etr-23228	49	8	,	,	PUNCT
etr-23228	49	9	from	from	ADP
etr-23228	49	10	a	a	DET
etr-23228	49	11	social	social	ADJ
etr-23228	49	12	science	science	NOUN
etr-23228	49	13	(	(	PUNCT
etr-23228	49	14	psychological	psychological	ADJ
etr-23228	49	15	)	)	PUNCT
etr-23228	49	16	perspective	perspective	NOUN
etr-23228	49	17	,	,	PUNCT
etr-23228	49	18	are	be	AUX
etr-23228	49	19	presented	present	VERB
etr-23228	49	20	.	.	PUNCT
etr-23228	50	1	implications	implication	NOUN
etr-23228	50	2	were	be	AUX
etr-23228	50	3	also	also	ADV
etr-23228	50	4	drawn	draw	VERB
etr-23228	50	5	for	for	ADP
etr-23228	50	6	advancing	advance	VERB
etr-23228	50	7	the	the	DET
etr-23228	50	8	concept	concept	NOUN
etr-23228	50	9	of	of	ADP
etr-23228	50	10	hospitality	hospitality	NOUN
etr-23228	50	11	intelligence	intelligence	NOUN
etr-23228	50	12	,	,	PUNCT
etr-23228	50	13	including	include	VERB
etr-23228	50	14	suggestions	suggestion	NOUN
etr-23228	50	15	for	for	ADP
etr-23228	50	16	further	further	ADJ
etr-23228	50	17	research	research	NOUN
etr-23228	50	18	on	on	ADP
etr-23228	50	19	hospitality	hospitality	NOUN
etr-23228	50	20	intelligence	intelligence	NOUN
etr-23228	50	21	.	.	PUNCT
etr-23228	51	1	the	the	DET
etr-23228	51	2	concepts	concept	NOUN
etr-23228	51	3	of	of	ADP
etr-23228	51	4	service	service	NOUN
etr-23228	51	5	quality	quality	NOUN
etr-23228	51	6	nordic	nordic	ADJ
etr-23228	51	7	concept	concept	NOUN
etr-23228	51	8	of	of	ADP
etr-23228	51	9	service	service	NOUN
etr-23228	51	10	quality	quality	NOUN
etr-23228	51	11	:	:	PUNCT
etr-23228	51	12	according	accord	VERB
etr-23228	51	13	to	to	ADP
etr-23228	51	14	gronroos	gronroos	PROPN
etr-23228	51	15	(	(	PUNCT
etr-23228	51	16	1982	1982	NUM
etr-23228	51	17	)	)	PUNCT
etr-23228	51	18	,	,	PUNCT
etr-23228	51	19	service	service	NOUN
etr-23228	51	20	quality	quality	NOUN
etr-23228	51	21	is	be	AUX
etr-23228	51	22	the	the	DET
etr-23228	51	23	intermingling	intermingling	NOUN
etr-23228	51	24	of	of	ADP
etr-23228	51	25	functional	functional	ADJ
etr-23228	51	26	quality	quality	NOUN
etr-23228	51	27	(	(	PUNCT
etr-23228	51	28	how	how	SCONJ
etr-23228	51	29	is	be	AUX
etr-23228	51	30	it	it	PRON
etr-23228	51	31	delivered	deliver	VERB
etr-23228	51	32	?	?	PUNCT
etr-23228	51	33	)	)	PUNCT
etr-23228	52	1	and	and	CCONJ
etr-23228	52	2	technical	technical	ADJ
etr-23228	52	3	quality	quality	NOUN
etr-23228	52	4	(	(	PUNCT
etr-23228	52	5	what	what	PRON
etr-23228	52	6	is	be	AUX
etr-23228	52	7	delivered	deliver	VERB
etr-23228	52	8	?	?	PUNCT
etr-23228	52	9	)	)	PUNCT
etr-23228	52	10	.	.	PUNCT
etr-23228	53	1	functional	functional	ADJ
etr-23228	53	2	quality	quality	NOUN
etr-23228	53	3	includes	include	VERB
etr-23228	53	4	the	the	DET
etr-23228	53	5	(	(	PUNCT
etr-23228	53	6	1	1	NUM
etr-23228	53	7	)	)	PUNCT
etr-23228	53	8	hotel	hotel	NOUN
etr-23228	53	9	receptionist	receptionist	NOUN
etr-23228	53	10	friendliness	friendliness	NOUN
etr-23228	53	11	,	,	PUNCT
etr-23228	53	12	restaurant	restaurant	NOUN
etr-23228	53	13	server	server	NOUN
etr-23228	53	14	’s	’s	PART
etr-23228	53	15	behavior	behavior	NOUN
etr-23228	53	16	,	,	PUNCT
etr-23228	53	17	train	train	NOUN
etr-23228	53	18	conductor	conductor	NOUN
etr-23228	53	19	’s	’s	PART
etr-23228	53	20	helpfulness	helpfulness	ADJ
etr-23228	53	21	,	,	PUNCT
etr-23228	53	22	etc	etc	X
etr-23228	53	23	.	.	X
etr-23228	53	24	,	,	PUNCT
etr-23228	53	25	while	while	SCONJ
etr-23228	53	26	technical	technical	ADJ
etr-23228	53	27	quality	quality	NOUN
etr-23228	53	28	includes	include	VERB
etr-23228	53	29	the	the	DET
etr-23228	53	30	quality	quality	NOUN
etr-23228	53	31	of	of	ADP
etr-23228	53	32	(	(	PUNCT
etr-23228	53	33	1	1	NUM
etr-23228	53	34	)	)	PUNCT
etr-23228	53	35	hotel	hotel	NOUN
etr-23228	53	36	room	room	NOUN
etr-23228	53	37	and	and	CCONJ
etr-23228	53	38	bed	bed	NOUN
etr-23228	53	39	,	,	PUNCT
etr-23228	53	40	(	(	PUNCT
etr-23228	53	41	2	2	X
etr-23228	53	42	)	)	PUNCT
etr-23228	53	43	restaurant	restaurant	NOUN
etr-23228	53	44	food	food	NOUN
etr-23228	53	45	,	,	PUNCT
etr-23228	53	46	(	(	PUNCT
etr-23228	53	47	3	3	X
etr-23228	53	48	)	)	PUNCT
etr-23228	53	49	ski	ski	NOUN
etr-23228	53	50	resort	resort	NOUN
etr-23228	53	51	ski	ski	NOUN
etr-23228	53	52	-	-	PUNCT
etr-23228	53	53	lift	lift	NOUN
etr-23228	53	54	machine	machine	NOUN
etr-23228	53	55	,	,	PUNCT
etr-23228	53	56	etc	etc	X
etr-23228	53	57	.	.	X
etr-23228	54	1	obviously	obviously	ADV
etr-23228	54	2	,	,	PUNCT
etr-23228	54	3	the	the	DET
etr-23228	54	4	nordic	nordic	ADJ
etr-23228	54	5	concept	concept	NOUN
etr-23228	54	6	of	of	ADP
etr-23228	54	7	service	service	NOUN
etr-23228	54	8	quality	quality	NOUN
etr-23228	54	9	could	could	AUX
etr-23228	54	10	be	be	AUX
etr-23228	54	11	a	a	DET
etr-23228	54	12	great	great	ADJ
etr-23228	54	13	model	model	NOUN
etr-23228	54	14	if	if	SCONJ
etr-23228	54	15	the	the	DET
etr-23228	54	16	frontline	frontline	NOUN
etr-23228	54	17	employees	employee	NOUN
etr-23228	54	18	can	can	AUX
etr-23228	54	19	be	be	AUX
etr-23228	54	20	well	well	ADV
etr-23228	54	21	trained	train	VERB
etr-23228	54	22	with	with	ADP
etr-23228	54	23	the	the	DET
etr-23228	54	24	proper	proper	ADJ
etr-23228	54	25	skills	skill	NOUN
etr-23228	54	26	for	for	ADP
etr-23228	54	27	providing	provide	VERB
etr-23228	54	28	an	an	DET
etr-23228	54	29	engaging	engaging	ADJ
etr-23228	54	30	and	and	CCONJ
etr-23228	54	31	delightful	delightful	ADJ
etr-23228	54	32	experience	experience	NOUN
etr-23228	54	33	.	.	PUNCT
etr-23228	55	1	two	two	NUM
etr-23228	55	2	-	-	PUNCT
etr-23228	55	3	dimensional	dimensional	ADJ
etr-23228	55	4	concept	concept	NOUN
etr-23228	55	5	of	of	ADP
etr-23228	55	6	service	service	NOUN
etr-23228	55	7	quality	quality	NOUN
etr-23228	55	8	:	:	PUNCT
etr-23228	55	9	according	accord	VERB
etr-23228	55	10	to	to	ADP
etr-23228	55	11	lehtinen	lehtinen	PROPN
etr-23228	55	12	(	(	PUNCT
etr-23228	55	13	1983	1983	NUM
etr-23228	55	14	)	)	PUNCT
etr-23228	55	15	,	,	PUNCT
etr-23228	55	16	service	service	NOUN
etr-23228	55	17	quality	quality	NOUN
etr-23228	55	18	is	be	AUX
etr-23228	55	19	based	base	VERB
etr-23228	55	20	on	on	ADP
etr-23228	55	21	‘	'	PUNCT
etr-23228	55	22	process	process	NOUN
etr-23228	55	23	quality	quality	NOUN
etr-23228	55	24	’	'	PUNCT
etr-23228	55	25	(	(	PUNCT
etr-23228	55	26	experiences	experience	NOUN
etr-23228	55	27	during	during	ADP
etr-23228	55	28	the	the	DET
etr-23228	55	29	service	service	NOUN
etr-23228	55	30	)	)	PUNCT
etr-23228	55	31	and	and	CCONJ
etr-23228	55	32	‘	'	PUNCT
etr-23228	55	33	output	output	NOUN
etr-23228	55	34	quality	quality	NOUN
etr-23228	55	35	’	'	PUNCT
etr-23228	55	36	(	(	PUNCT
etr-23228	55	37	experiences	experience	NOUN
etr-23228	55	38	/	/	SYM
etr-23228	55	39	satisfaction	satisfaction	NOUN
etr-23228	55	40	after	after	ADP
etr-23228	55	41	the	the	DET
etr-23228	55	42	service	service	NOUN
etr-23228	55	43	)	)	PUNCT
etr-23228	55	44	.	.	PUNCT
etr-23228	56	1	knowing	know	VERB
etr-23228	56	2	that	that	SCONJ
etr-23228	56	3	customers	customer	NOUN
etr-23228	56	4	are	be	AUX
etr-23228	56	5	incapable	incapable	ADJ
etr-23228	56	6	of	of	ADP
etr-23228	56	7	assessing	assess	VERB
etr-23228	56	8	the	the	DET
etr-23228	56	9	outcome	outcome	NOUN
etr-23228	56	10	of	of	ADP
etr-23228	56	11	the	the	DET
etr-23228	56	12	service	service	NOUN
etr-23228	56	13	until	until	SCONJ
etr-23228	56	14	it	it	PRON
etr-23228	56	15	is	be	AUX
etr-23228	56	16	completed	complete	VERB
etr-23228	56	17	,	,	PUNCT
etr-23228	56	18	their	their	PRON
etr-23228	56	19	only	only	ADJ
etr-23228	56	20	option	option	NOUN
etr-23228	56	21	is	be	AUX
etr-23228	56	22	to	to	PART
etr-23228	56	23	assess	assess	VERB
etr-23228	56	24	their	their	PRON
etr-23228	56	25	experience	experience	NOUN
etr-23228	56	26	of	of	ADP
etr-23228	56	27	the	the	DET
etr-23228	56	28	process	process	NOUN
etr-23228	56	29	.	.	PUNCT
etr-23228	57	1	basically	basically	ADV
etr-23228	57	2	,	,	PUNCT
etr-23228	57	3	the	the	DET
etr-23228	57	4	customers	customer	NOUN
etr-23228	57	5	simultaneously	simultaneously	ADV
etr-23228	57	6	assess	assess	VERB
etr-23228	57	7	the	the	DET
etr-23228	57	8	service	service	NOUN
etr-23228	57	9	provider	provider	NOUN
etr-23228	57	10	’s	’s	PART
etr-23228	57	11	ability	ability	NOUN
etr-23228	57	12	to	to	PART
etr-23228	57	13	make	make	VERB
etr-23228	57	14	them	they	PRON
etr-23228	57	15	feel	feel	VERB
etr-23228	57	16	comfortable	comfortable	ADJ
etr-23228	57	17	and	and	CCONJ
etr-23228	57	18	connect	connect	VERB
etr-23228	57	19	with	with	ADP
etr-23228	57	20	them	they	PRON
etr-23228	57	21	.	.	PUNCT
etr-23228	58	1	for	for	ADP
etr-23228	58	2	example	example	NOUN
etr-23228	58	3	,	,	PUNCT
etr-23228	58	4	a	a	DET
etr-23228	58	5	restaurant	restaurant	NOUN
etr-23228	58	6	server	server	NOUN
etr-23228	58	7	may	may	AUX
etr-23228	58	8	show	show	VERB
etr-23228	58	9	friendliness	friendliness	ADJ
etr-23228	58	10	to	to	ADP
etr-23228	58	11	a	a	DET
etr-23228	58	12	customer	customer	NOUN
etr-23228	58	13	to	to	PART
etr-23228	58	14	make	make	VERB
etr-23228	58	15	him	he	PRON
etr-23228	58	16	/	/	SYM
etr-23228	58	17	her	she	PRON
etr-23228	58	18	feel	feel	VERB
etr-23228	58	19	comfortable	comfortable	ADJ
etr-23228	58	20	.	.	PUNCT
etr-23228	59	1	the	the	DET
etr-23228	59	2	process	process	NOUN
etr-23228	59	3	quality	quality	NOUN
etr-23228	59	4	is	be	AUX
etr-23228	59	5	usually	usually	ADV
etr-23228	59	6	a	a	DET
etr-23228	59	7	service	service	NOUN
etr-23228	59	8	organization	organization	NOUN
etr-23228	59	9	’s	’s	PART
etr-23228	59	10	‘	'	PUNCT
etr-23228	59	11	moments	moment	NOUN
etr-23228	59	12	of	of	ADP
etr-23228	59	13	truth	truth	NOUN
etr-23228	59	14	,	,	PUNCT
etr-23228	59	15	’	'	PUNCT
etr-23228	59	16	which	which	PRON
etr-23228	59	17	usually	usually	ADV
etr-23228	59	18	affects	affect	VERB
etr-23228	59	19	the	the	DET
etr-23228	59	20	customer	customer	NOUN
etr-23228	59	21	’s	’s	PART
etr-23228	59	22	memorable	memorable	ADJ
etr-23228	59	23	experience	experience	NOUN
etr-23228	59	24	.	.	PUNCT
etr-23228	60	1	in	in	ADP
etr-23228	60	2	a	a	DET
etr-23228	60	3	service	service	NOUN
etr-23228	60	4	context	context	NOUN
etr-23228	60	5	,	,	PUNCT
etr-23228	60	6	a	a	DET
etr-23228	60	7	customer	customer	NOUN
etr-23228	60	8	’s	’s	PART
etr-23228	60	9	positive	positive	ADJ
etr-23228	60	10	,	,	PUNCT
etr-23228	60	11	memorable	memorable	ADJ
etr-23228	60	12	experience	experience	NOUN
etr-23228	60	13	is	be	AUX
etr-23228	60	14	one	one	NUM
etr-23228	60	15	of	of	ADP
etr-23228	60	16	the	the	DET
etr-23228	60	17	most	most	ADV
etr-23228	60	18	significant	significant	ADJ
etr-23228	60	19	assets	asset	NOUN
etr-23228	60	20	of	of	ADP
etr-23228	60	21	an	an	DET
etr-23228	60	22	organization	organization	NOUN
etr-23228	60	23	(	(	PUNCT
etr-23228	60	24	kandampully	kandampully	PROPN
etr-23228	60	25	&	&	CCONJ
etr-23228	60	26	solnet	solnet	PROPN
etr-23228	60	27	,	,	PUNCT
etr-23228	60	28	2015	2015	NUM
etr-23228	60	29	)	)	PUNCT
etr-23228	60	30	.	.	PUNCT
etr-23228	61	1	bearing	bear	VERB
etr-23228	61	2	this	this	DET
etr-23228	61	3	phenomenon	phenomenon	NOUN
etr-23228	61	4	in	in	ADP
etr-23228	61	5	mind	mind	NOUN
etr-23228	61	6	,	,	PUNCT
etr-23228	61	7	it	it	PRON
etr-23228	61	8	is	be	AUX
etr-23228	61	9	very	very	ADV
etr-23228	61	10	important	important	ADJ
etr-23228	61	11	to	to	PART
etr-23228	61	12	have	have	VERB
etr-23228	61	13	frontline	frontline	NOUN
etr-23228	61	14	employees	employee	NOUN
etr-23228	61	15	who	who	PRON
etr-23228	61	16	are	be	AUX
etr-23228	61	17	well	well	ADV
etr-23228	61	18	trained	train	VERB
etr-23228	61	19	and	and	CCONJ
etr-23228	61	20	empowered	empower	VERB
etr-23228	61	21	with	with	ADP
etr-23228	61	22	the	the	DET
etr-23228	61	23	right	right	ADJ
etr-23228	61	24	intelligence	intelligence	NOUN
etr-23228	61	25	to	to	PART
etr-23228	61	26	make	make	VERB
etr-23228	61	27	proper	proper	ADJ
etr-23228	61	28	service	service	NOUN
etr-23228	61	29	decisions	decision	NOUN
etr-23228	61	30	for	for	ADP
etr-23228	61	31	the	the	DET
etr-23228	61	32	customer	customer	NOUN
etr-23228	61	33	’s	’s	PART
etr-23228	61	34	positive	positive	ADJ
etr-23228	61	35	,	,	PUNCT
etr-23228	61	36	memorable	memorable	ADJ
etr-23228	61	37	experience	experience	NOUN
etr-23228	61	38	.	.	PUNCT
etr-23228	62	1	the	the	DET
etr-23228	62	2	gaps	gap	NOUN
etr-23228	62	3	concept	concept	NOUN
etr-23228	62	4	of	of	ADP
etr-23228	62	5	service	service	NOUN
etr-23228	62	6	quality	quality	NOUN
etr-23228	62	7	:	:	PUNCT
etr-23228	62	8	is	be	AUX
etr-23228	62	9	based	base	VERB
etr-23228	62	10	on	on	ADP
etr-23228	62	11	the	the	DET
etr-23228	62	12	gap	gap	NOUN
etr-23228	62	13	between	between	ADP
etr-23228	62	14	service	service	NOUN
etr-23228	62	15	expectations	expectation	NOUN
etr-23228	62	16	of	of	ADP
etr-23228	62	17	the	the	DET
etr-23228	62	18	consumers	consumer	NOUN
etr-23228	62	19	(	(	PUNCT
etr-23228	62	20	what	what	PRON
etr-23228	62	21	i	i	PRON
etr-23228	62	22	want	want	VERB
etr-23228	62	23	)	)	PUNCT
etr-23228	62	24	and	and	CCONJ
etr-23228	62	25	their	their	PRON
etr-23228	62	26	perception	perception	NOUN
etr-23228	62	27	of	of	ADP
etr-23228	62	28	the	the	DET
etr-23228	62	29	real	real	ADJ
etr-23228	62	30	service	service	NOUN
etr-23228	62	31	given	give	VERB
etr-23228	62	32	(	(	PUNCT
etr-23228	62	33	what	what	PRON
etr-23228	62	34	i	i	PRON
etr-23228	62	35	get	get	VERB
etr-23228	62	36	)	)	PUNCT
etr-23228	62	37	.	.	PUNCT
etr-23228	63	1	like	like	ADP
etr-23228	63	2	the	the	DET
etr-23228	63	3	above	above	ADJ
etr-23228	63	4	service	service	NOUN
etr-23228	63	5	concepts	concept	NOUN
etr-23228	63	6	,	,	PUNCT
etr-23228	63	7	it	it	PRON
etr-23228	63	8	is	be	AUX
etr-23228	63	9	reasonable	reasonable	ADJ
etr-23228	63	10	to	to	PART
etr-23228	63	11	acknowledge	acknowledge	VERB
etr-23228	63	12	that	that	SCONJ
etr-23228	63	13	the	the	DET
etr-23228	63	14	gap	gap	NOUN
etr-23228	63	15	concept	concept	NOUN
etr-23228	63	16	of	of	ADP
etr-23228	63	17	service	service	NOUN
etr-23228	63	18	quality	quality	NOUN
etr-23228	63	19	could	could	AUX
etr-23228	63	20	be	be	AUX
etr-23228	63	21	a	a	DET
etr-23228	63	22	great	great	ADJ
etr-23228	63	23	model	model	NOUN
etr-23228	63	24	if	if	SCONJ
etr-23228	63	25	the	the	DET
etr-23228	63	26	frontline	frontline	NOUN
etr-23228	63	27	employees	employee	NOUN
etr-23228	63	28	are	be	AUX
etr-23228	63	29	well	well	ADV
etr-23228	63	30	trained	train	VERB
etr-23228	63	31	and	and	CCONJ
etr-23228	63	32	empowered	empower	VERB
etr-23228	63	33	with	with	ADP
etr-23228	63	34	the	the	DET
etr-23228	63	35	right	right	ADJ
etr-23228	63	36	intelligence	intelligence	NOUN
etr-23228	63	37	to	to	PART
etr-23228	63	38	satisfy	satisfy	VERB
etr-23228	63	39	the	the	DET
etr-23228	63	40	customer	customer	NOUN
etr-23228	63	41	’s	’s	PART
etr-23228	63	42	wants	want	VERB
etr-23228	63	43	.	.	PUNCT
etr-23228	64	1	the	the	DET
etr-23228	64	2	servqual	servqual	ADJ
etr-23228	64	3	concept	concept	NOUN
etr-23228	64	4	of	of	ADP
etr-23228	64	5	service	service	NOUN
etr-23228	64	6	quality	quality	NOUN
etr-23228	64	7	:	:	PUNCT
etr-23228	64	8	is	be	AUX
etr-23228	64	9	the	the	DET
etr-23228	64	10	most	most	ADV
etr-23228	64	11	commonly	commonly	ADV
etr-23228	64	12	utilized	utilize	VERB
etr-23228	64	13	and	and	CCONJ
etr-23228	64	14	cited	cite	VERB
etr-23228	64	15	model	model	NOUN
etr-23228	64	16	and	and	CCONJ
etr-23228	64	17	also	also	ADV
etr-23228	64	18	the	the	DET
etr-23228	64	19	subject	subject	NOUN
etr-23228	64	20	of	of	ADP
etr-23228	64	21	many	many	ADJ
etr-23228	64	22	criticisms	criticism	NOUN
etr-23228	64	23	.	.	PUNCT
etr-23228	65	1	there	there	PRON
etr-23228	65	2	were	be	VERB
etr-23228	65	3	ten	ten	NUM
etr-23228	65	4	dimensions	dimension	NOUN
etr-23228	65	5	of	of	ADP
etr-23228	65	6	servqual	servqual	ADJ
etr-23228	65	7	,	,	PUNCT
etr-23228	65	8	which	which	PRON
etr-23228	65	9	was	be	AUX
etr-23228	65	10	later	later	ADV
etr-23228	65	11	reduced	reduce	VERB
etr-23228	65	12	to	to	ADP
etr-23228	65	13	the	the	DET
etr-23228	65	14	five	five	NUM
etr-23228	65	15	dimensions	dimension	NOUN
etr-23228	65	16	listed	list	VERB
etr-23228	65	17	below	below	ADV
etr-23228	65	18	(	(	PUNCT
etr-23228	65	19	parasuraman	parasuraman	NOUN
etr-23228	65	20	,	,	PUNCT
etr-23228	65	21	berry	berry	NOUN
etr-23228	65	22	,	,	PUNCT
etr-23228	65	23	&	&	CCONJ
etr-23228	65	24	zeithaml	zeithaml	PROPN
etr-23228	65	25	,	,	PUNCT
etr-23228	65	26	1991	1991	NUM
etr-23228	65	27	)	)	PUNCT
etr-23228	65	28	.	.	PUNCT
etr-23228	66	1			PROPN
etr-23228	66	2	tangibles	tangible	NOUN
etr-23228	66	3	:	:	PUNCT
etr-23228	66	4	appearance	appearance	NOUN
etr-23228	66	5	of	of	ADP
etr-23228	66	6	personnel	personnel	NOUN
etr-23228	66	7	,	,	PUNCT
etr-23228	66	8	communication	communication	NOUN
etr-23228	66	9	materials	material	NOUN
etr-23228	66	10	used	use	VERB
etr-23228	66	11	,	,	PUNCT
etr-23228	66	12	equipment	equipment	NOUN
etr-23228	66	13	,	,	PUNCT
etr-23228	66	14	and	and	CCONJ
etr-23228	66	15	physical	physical	ADJ
etr-23228	66	16	facilities	facility	NOUN
etr-23228	66	17	.	.	PUNCT
etr-23228	67	1			NOUN
etr-23228	67	2	reliability	reliability	NOUN
etr-23228	67	3	:	:	PUNCT
etr-23228	67	4	ability	ability	NOUN
etr-23228	67	5	to	to	PART
etr-23228	67	6	perform	perform	VERB
etr-23228	67	7	the	the	DET
etr-23228	67	8	promised	promise	VERB
etr-23228	67	9	service	service	NOUN
etr-23228	67	10	dependably	dependably	ADV
etr-23228	67	11	and	and	CCONJ
etr-23228	67	12	accurately	accurately	ADV
etr-23228	67	13	.	.	PUNCT
etr-23228	68	1			PRON
etr-23228	68	2	responsiveness	responsiveness	NOUN
etr-23228	68	3	:	:	PUNCT
etr-23228	68	4	willingness	willingness	NOUN
etr-23228	68	5	to	to	PART
etr-23228	68	6	assist	assist	VERB
etr-23228	68	7	customers	customer	NOUN
etr-23228	68	8	and	and	CCONJ
etr-23228	68	9	provide	provide	VERB
etr-23228	68	10	quick	quick	ADJ
etr-23228	68	11	service	service	NOUN
etr-23228	68	12	.	.	PUNCT
etr-23228	69	1			PRON
etr-23228	69	2	assurance	assurance	NOUN
etr-23228	69	3	:	:	PUNCT
etr-23228	69	4	knowledge	knowledge	NOUN
etr-23228	69	5	and	and	CCONJ
etr-23228	69	6	civility	civility	NOUN
etr-23228	69	7	of	of	ADP
etr-23228	69	8	employees	employee	NOUN
etr-23228	69	9	and	and	CCONJ
etr-23228	69	10	their	their	PRON
etr-23228	69	11	aptitude	aptitude	NOUN
etr-23228	69	12	to	to	PART
etr-23228	69	13	inspire	inspire	VERB
etr-23228	69	14	trust	trust	NOUN
etr-23228	69	15	and	and	CCONJ
etr-23228	69	16	assurance	assurance	NOUN
etr-23228	69	17	in	in	ADP
etr-23228	69	18	the	the	DET
etr-23228	69	19	customer	customer	NOUN
etr-23228	69	20	.	.	PUNCT
etr-23228	70	1			NOUN
etr-23228	70	2	empathy	empathy	NOUN
etr-23228	70	3	:	:	PUNCT
etr-23228	70	4	caring	care	VERB
etr-23228	70	5	,	,	PUNCT
etr-23228	70	6	individualized	individualized	ADJ
etr-23228	70	7	attention	attention	NOUN
etr-23228	70	8	the	the	DET
etr-23228	70	9	organization	organization	NOUN
etr-23228	70	10	provides	provide	VERB
etr-23228	70	11	its	its	PRON
etr-23228	70	12	customers	customer	NOUN
etr-23228	70	13	.	.	PUNCT
etr-23228	71	1	https://creativecommons.org/licenses/by/4.0/	https://creativecommons.org/licenses/by/4.0/	PROPN
etr-23228	71	2	ogbeide	ogbeide	ADJ
etr-23228	71	3	,	,	PUNCT
etr-23228	71	4	g	g	PROPN
etr-23228	71	5	-	-	PUNCT
etr-23228	71	6	c.	c.	NOUN
etr-23228	71	7	(	(	PUNCT
etr-23228	71	8	2019	2019	NUM
etr-23228	71	9	)	)	PUNCT
etr-23228	71	10	/	/	SYM
etr-23228	71	11	events	event	NOUN
etr-23228	71	12	and	and	CCONJ
etr-23228	71	13	tourism	tourism	NOUN
etr-23228	71	14	review	review	NOUN
etr-23228	71	15	,	,	PUNCT
etr-23228	71	16	2(1	2(1	NUM
etr-23228	71	17	)	)	PUNCT
etr-23228	71	18	,	,	PUNCT
etr-23228	71	19	1	1	NUM
etr-23228	71	20	-	-	SYM
etr-23228	71	21	20	20	NUM
etr-23228	71	22	.	.	NOUN
etr-23228	71	23	4	4	NUM
etr-23228	71	24	events	event	NOUN
etr-23228	71	25	and	and	CCONJ
etr-23228	71	26	tourism	tourism	NOUN
etr-23228	71	27	review	review	NOUN
etr-23228	71	28	vol	vol	NOUN
etr-23228	71	29	.	.	PROPN
etr-23228	71	30	2	2	NUM
etr-23228	71	31	no	no	NOUN
etr-23228	71	32	.	.	NOUN
etr-23228	71	33	1	1	NUM
etr-23228	71	34	(	(	PUNCT
etr-23228	71	35	spring	spring	NOUN
etr-23228	71	36	2019	2019	NUM
etr-23228	71	37	)	)	PUNCT
etr-23228	71	38	,	,	PUNCT
etr-23228	71	39	1	1	NUM
etr-23228	71	40	-	-	SYM
etr-23228	71	41	20	20	NUM
etr-23228	71	42	,	,	PUNCT
etr-23228	71	43	doi	doi	NOUN
etr-23228	71	44	:	:	PUNCT
etr-23228	71	45	10.18060/23228	10.18060/23228	NUM
etr-23228	71	46	copyright	copyright	NOUN
etr-23228	71	47	©	©	PROPN
etr-23228	71	48	2019	2019	NUM
etr-23228	71	49	godwin	godwin	NOUN
etr-23228	71	50	-	-	PUNCT
etr-23228	71	51	charles	charles	PROPN
etr-23228	71	52	ogbeide	ogbeide	ADJ
etr-23228	71	53	.	.	PUNCT
etr-23228	72	1	this	this	DET
etr-23228	72	2	work	work	NOUN
etr-23228	72	3	is	be	AUX
etr-23228	72	4	licensed	license	VERB
etr-23228	72	5	under	under	ADP
etr-23228	72	6	a	a	DET
etr-23228	72	7	creative	creative	ADJ
etr-23228	72	8	commons	common	NOUN
etr-23228	72	9	attribution	attribution	NOUN
etr-23228	72	10	4.0	4.0	NUM
etr-23228	72	11	international	international	ADJ
etr-23228	72	12	license	license	NOUN
etr-23228	72	13	.	.	PUNCT
etr-23228	73	1	the	the	DET
etr-23228	73	2	servqual	servqual	ADJ
etr-23228	73	3	concept	concept	NOUN
etr-23228	73	4	of	of	ADP
etr-23228	73	5	service	service	NOUN
etr-23228	73	6	quality	quality	NOUN
etr-23228	73	7	also	also	ADV
etr-23228	73	8	shares	share	VERB
etr-23228	73	9	the	the	DET
etr-23228	73	10	same	same	ADJ
etr-23228	73	11	potential	potential	NOUN
etr-23228	73	12	for	for	ADP
etr-23228	73	13	effectiveness	effectiveness	NOUN
etr-23228	73	14	as	as	ADP
etr-23228	73	15	the	the	DET
etr-23228	73	16	rest	rest	NOUN
etr-23228	73	17	of	of	ADP
etr-23228	73	18	the	the	DET
etr-23228	73	19	above	above	ADJ
etr-23228	73	20	service	service	NOUN
etr-23228	73	21	concepts	concept	NOUN
etr-23228	73	22	if	if	SCONJ
etr-23228	73	23	the	the	DET
etr-23228	73	24	service	service	NOUN
etr-23228	73	25	employees	employee	NOUN
etr-23228	73	26	are	be	AUX
etr-23228	73	27	well	well	ADV
etr-23228	73	28	trained	train	VERB
etr-23228	73	29	and	and	CCONJ
etr-23228	73	30	empowered	empower	VERB
etr-23228	73	31	with	with	ADP
etr-23228	73	32	the	the	DET
etr-23228	73	33	right	right	ADJ
etr-23228	73	34	intelligence	intelligence	NOUN
etr-23228	73	35	to	to	PART
etr-23228	73	36	carry	carry	VERB
etr-23228	73	37	out	out	ADP
etr-23228	73	38	the	the	DET
etr-23228	73	39	service	service	NOUN
etr-23228	73	40	dimensions	dimension	NOUN
etr-23228	73	41	.	.	PUNCT
etr-23228	74	1	servperf	servperf	NOUN
etr-23228	74	2	concept	concept	NOUN
etr-23228	74	3	of	of	ADP
etr-23228	74	4	service	service	NOUN
etr-23228	74	5	quality	quality	NOUN
etr-23228	74	6	:	:	PUNCT
etr-23228	74	7	brady	brady	PROPN
etr-23228	74	8	and	and	CCONJ
etr-23228	74	9	cronin	cronin	PROPN
etr-23228	74	10	’s	’s	PART
etr-23228	74	11	(	(	PUNCT
etr-23228	74	12	2001	2001	NUM
etr-23228	74	13	)	)	PUNCT
etr-23228	74	14	concept	concept	NOUN
etr-23228	74	15	of	of	ADP
etr-23228	74	16	service	service	NOUN
etr-23228	74	17	quality	quality	NOUN
etr-23228	74	18	suggested	suggest	VERB
etr-23228	74	19	three	three	NUM
etr-23228	74	20	primary	primary	ADJ
etr-23228	74	21	levels	level	NOUN
etr-23228	74	22	:	:	PUNCT
etr-23228	74	23			NOUN
etr-23228	74	24	interaction	interaction	NOUN
etr-23228	74	25	quality	quality	NOUN
etr-23228	74	26	:	:	PUNCT
etr-23228	74	27	based	base	VERB
etr-23228	74	28	on	on	ADP
etr-23228	74	29	three	three	NUM
etr-23228	74	30	sub	sub	NOUN
etr-23228	74	31	-	-	NOUN
etr-23228	74	32	dimensions	dimension	NOUN
etr-23228	74	33	of	of	ADP
etr-23228	74	34	experience	experience	NOUN
etr-23228	74	35	,	,	PUNCT
etr-23228	74	36	attitude	attitude	NOUN
etr-23228	74	37	,	,	PUNCT
etr-23228	74	38	and	and	CCONJ
etr-23228	74	39	behavior	behavior	NOUN
etr-23228	74	40	.	.	PUNCT
etr-23228	75	1			PROPN
etr-23228	75	2	physical	physical	ADJ
etr-23228	75	3	environment	environment	NOUN
etr-23228	75	4	quality	quality	NOUN
etr-23228	75	5	:	:	PUNCT
etr-23228	75	6	based	base	VERB
etr-23228	75	7	on	on	ADP
etr-23228	75	8	three	three	NUM
etr-23228	75	9	sub	sub	NOUN
etr-23228	75	10	-	-	NOUN
etr-23228	75	11	dimensions	dimension	NOUN
etr-23228	75	12	of	of	ADP
etr-23228	75	13	social	social	ADJ
etr-23228	75	14	factors	factor	NOUN
etr-23228	75	15	,	,	PUNCT
etr-23228	75	16	ambient	ambient	ADJ
etr-23228	75	17	conditions	condition	NOUN
etr-23228	75	18	,	,	PUNCT
etr-23228	75	19	and	and	CCONJ
etr-23228	75	20	design	design	NOUN
etr-23228	75	21	.	.	PUNCT
etr-23228	76	1			PRON
etr-23228	76	2	outcome	outcome	NOUN
etr-23228	76	3	quality	quality	NOUN
etr-23228	76	4	:	:	PUNCT
etr-23228	76	5	based	base	VERB
etr-23228	76	6	on	on	ADP
etr-23228	76	7	three	three	NUM
etr-23228	76	8	sub	sub	NOUN
etr-23228	76	9	-	-	NOUN
etr-23228	76	10	dimensions	dimension	NOUN
etr-23228	76	11	of	of	ADP
etr-23228	76	12	waiting	waiting	NOUN
etr-23228	76	13	time	time	NOUN
etr-23228	76	14	,	,	PUNCT
etr-23228	76	15	valence	valence	NOUN
etr-23228	76	16	,	,	PUNCT
etr-23228	76	17	and	and	CCONJ
etr-23228	76	18	tangibles	tangible	NOUN
etr-23228	76	19	.	.	PUNCT
etr-23228	77	1	servperf	servperf	NOUN
etr-23228	77	2	,	,	PUNCT
etr-23228	77	3	like	like	ADP
etr-23228	77	4	the	the	DET
etr-23228	77	5	other	other	ADJ
etr-23228	77	6	four	four	NUM
etr-23228	77	7	service	service	NOUN
etr-23228	77	8	concepts	concept	NOUN
etr-23228	77	9	,	,	PUNCT
etr-23228	77	10	could	could	AUX
etr-23228	77	11	be	be	AUX
etr-23228	77	12	effective	effective	ADJ
etr-23228	77	13	if	if	SCONJ
etr-23228	77	14	the	the	DET
etr-23228	77	15	service	service	NOUN
etr-23228	77	16	employees	employee	NOUN
etr-23228	77	17	are	be	AUX
etr-23228	77	18	well	well	ADV
etr-23228	77	19	trained	train	VERB
etr-23228	77	20	and	and	CCONJ
etr-23228	77	21	willing	willing	ADJ
etr-23228	77	22	to	to	PART
etr-23228	77	23	provide	provide	VERB
etr-23228	77	24	an	an	DET
etr-23228	77	25	engaging	engaging	ADJ
etr-23228	77	26	and	and	CCONJ
etr-23228	77	27	delightful	delightful	ADJ
etr-23228	77	28	service	service	NOUN
etr-23228	77	29	experience	experience	NOUN
etr-23228	77	30	.	.	PUNCT
etr-23228	78	1	therefore	therefore	ADV
etr-23228	78	2	,	,	PUNCT
etr-23228	78	3	how	how	SCONJ
etr-23228	78	4	can	can	AUX
etr-23228	78	5	the	the	DET
etr-23228	78	6	service	service	NOUN
etr-23228	78	7	employees	employee	NOUN
etr-23228	78	8	be	be	AUX
etr-23228	78	9	inspired	inspire	VERB
etr-23228	78	10	with	with	ADP
etr-23228	78	11	the	the	DET
etr-23228	78	12	right	right	ADJ
etr-23228	78	13	intelligence	intelligence	NOUN
etr-23228	78	14	and	and	CCONJ
etr-23228	78	15	empowerment	empowerment	NOUN
etr-23228	78	16	to	to	PART
etr-23228	78	17	provide	provide	VERB
etr-23228	78	18	reliable	reliable	ADJ
etr-23228	78	19	,	,	PUNCT
etr-23228	78	20	quality	quality	NOUN
etr-23228	78	21	service	service	NOUN
etr-23228	78	22	for	for	ADP
etr-23228	78	23	a	a	DET
etr-23228	78	24	delightful	delightful	ADJ
etr-23228	78	25	experience	experience	NOUN
etr-23228	78	26	?	?	PUNCT
etr-23228	79	1	this	this	DET
etr-23228	79	2	question	question	NOUN
etr-23228	79	3	and	and	CCONJ
etr-23228	79	4	the	the	DET
etr-23228	79	5	above	above	ADJ
etr-23228	79	6	five	five	NUM
etr-23228	79	7	concepts	concept	NOUN
etr-23228	79	8	of	of	ADP
etr-23228	79	9	service	service	NOUN
etr-23228	79	10	quality	quality	NOUN
etr-23228	79	11	are	be	AUX
etr-23228	79	12	the	the	DET
etr-23228	79	13	antecedents	antecedent	NOUN
etr-23228	79	14	of	of	ADP
etr-23228	79	15	the	the	DET
etr-23228	79	16	purpose	purpose	NOUN
etr-23228	79	17	of	of	ADP
etr-23228	79	18	this	this	DET
etr-23228	79	19	study	study	NOUN
etr-23228	79	20	,	,	PUNCT
etr-23228	79	21	hospitality	hospitality	NOUN
etr-23228	79	22	intelligence	intelligence	NOUN
etr-23228	79	23	.	.	PUNCT
etr-23228	80	1	inspirational	inspirational	ADJ
etr-23228	80	2	training	training	NOUN
etr-23228	80	3	the	the	DET
etr-23228	80	4	competence	competence	NOUN
etr-23228	80	5	and	and	CCONJ
etr-23228	80	6	enthusiasm	enthusiasm	NOUN
etr-23228	80	7	of	of	ADP
etr-23228	80	8	frontline	frontline	NOUN
etr-23228	80	9	employees	employee	NOUN
etr-23228	80	10	is	be	AUX
etr-23228	80	11	extremely	extremely	ADV
etr-23228	80	12	important	important	ADJ
etr-23228	80	13	because	because	SCONJ
etr-23228	80	14	of	of	ADP
etr-23228	80	15	its	its	PRON
etr-23228	80	16	direct	direct	ADJ
etr-23228	80	17	impact	impact	NOUN
etr-23228	80	18	on	on	ADP
etr-23228	80	19	customers	customer	NOUN
etr-23228	80	20	’	'	PUNCT
etr-23228	80	21	experience	experience	NOUN
etr-23228	80	22	of	of	ADP
etr-23228	80	23	service	service	NOUN
etr-23228	80	24	quality	quality	NOUN
etr-23228	80	25	(	(	PUNCT
etr-23228	80	26	ottenbacher	ottenbacher	NOUN
etr-23228	80	27	,	,	PUNCT
etr-23228	80	28	gnoth	gnoth	NOUN
etr-23228	80	29	,	,	PUNCT
etr-23228	80	30	&	&	CCONJ
etr-23228	80	31	jones	jones	PROPN
etr-23228	80	32	,	,	PUNCT
etr-23228	80	33	2006	2006	NUM
etr-23228	80	34	)	)	PUNCT
etr-23228	80	35	.	.	PUNCT
etr-23228	81	1	customers	customer	NOUN
etr-23228	81	2	often	often	ADV
etr-23228	81	3	rate	rate	VERB
etr-23228	81	4	a	a	DET
etr-23228	81	5	service	service	NOUN
etr-23228	81	6	generally	generally	ADV
etr-23228	81	7	on	on	ADP
etr-23228	81	8	the	the	DET
etr-23228	81	9	service	service	NOUN
etr-23228	81	10	obtained	obtain	VERB
etr-23228	81	11	from	from	ADP
etr-23228	81	12	employees	employee	NOUN
etr-23228	81	13	(	(	PUNCT
etr-23228	81	14	parasuraman	parasuraman	NOUN
etr-23228	81	15	,	,	PUNCT
etr-23228	81	16	zeithaml	zeithaml	PROPN
etr-23228	81	17	,	,	PUNCT
etr-23228	81	18	&	&	CCONJ
etr-23228	81	19	berry	berry	PROPN
etr-23228	81	20	,	,	PUNCT
etr-23228	81	21	1985	1985	NUM
etr-23228	81	22	)	)	PUNCT
etr-23228	81	23	;	;	PUNCT
etr-23228	81	24	thus	thus	ADV
etr-23228	81	25	,	,	PUNCT
etr-23228	81	26	the	the	DET
etr-23228	81	27	attitudes	attitude	NOUN
etr-23228	81	28	and	and	CCONJ
etr-23228	81	29	habits	habit	NOUN
etr-23228	81	30	of	of	ADP
etr-23228	81	31	frontline	frontline	NOUN
etr-23228	81	32	employees	employee	NOUN
etr-23228	81	33	can	can	AUX
etr-23228	81	34	substantially	substantially	ADV
etr-23228	81	35	influence	influence	VERB
etr-23228	81	36	customers	customer	NOUN
etr-23228	81	37	’	’	PART
etr-23228	81	38	experiences	experience	NOUN
etr-23228	81	39	and	and	CCONJ
etr-23228	81	40	service	service	NOUN
etr-23228	81	41	quality	quality	NOUN
etr-23228	81	42	.	.	PUNCT
etr-23228	82	1	therefore	therefore	ADV
etr-23228	82	2	,	,	PUNCT
etr-23228	82	3	organizations	organization	NOUN
etr-23228	82	4	should	should	AUX
etr-23228	82	5	find	find	VERB
etr-23228	82	6	ways	way	NOUN
etr-23228	82	7	to	to	PART
etr-23228	82	8	effectively	effectively	ADV
etr-23228	82	9	influence	influence	VERB
etr-23228	82	10	their	their	PRON
etr-23228	82	11	service	service	NOUN
etr-23228	82	12	workers	worker	NOUN
etr-23228	82	13	’	’	PART
etr-23228	82	14	attitudes	attitude	NOUN
etr-23228	82	15	and	and	CCONJ
etr-23228	82	16	habits	habit	NOUN
etr-23228	82	17	so	so	SCONJ
etr-23228	82	18	that	that	SCONJ
etr-23228	82	19	they	they	PRON
etr-23228	82	20	can	can	AUX
etr-23228	82	21	consistently	consistently	ADV
etr-23228	82	22	deliver	deliver	VERB
etr-23228	82	23	high	high	ADJ
etr-23228	82	24	-	-	PUNCT
etr-23228	82	25	quality	quality	NOUN
etr-23228	82	26	services	service	NOUN
etr-23228	82	27	(	(	PUNCT
etr-23228	82	28	hartline	hartline	PROPN
etr-23228	82	29	,	,	PUNCT
etr-23228	82	30	maxham	maxham	PROPN
etr-23228	82	31	,	,	PUNCT
etr-23228	82	32	&	&	CCONJ
etr-23228	82	33	mckee	mckee	PROPN
etr-23228	82	34	,	,	PUNCT
etr-23228	82	35	2000	2000	NUM
etr-23228	82	36	)	)	PUNCT
etr-23228	82	37	.	.	PUNCT
etr-23228	83	1	because	because	SCONJ
etr-23228	83	2	of	of	ADP
etr-23228	83	3	service	service	NOUN
etr-23228	83	4	employees	employee	NOUN
etr-23228	83	5	’	’	PART
etr-23228	83	6	direct	direct	ADJ
etr-23228	83	7	impact	impact	NOUN
etr-23228	83	8	on	on	ADP
etr-23228	83	9	customers	customer	NOUN
etr-23228	83	10	’	'	PUNCT
etr-23228	83	11	experience	experience	NOUN
etr-23228	83	12	,	,	PUNCT
etr-23228	83	13	they	they	PRON
etr-23228	83	14	are	be	AUX
etr-23228	83	15	immensely	immensely	ADV
etr-23228	83	16	vital	vital	ADJ
etr-23228	83	17	to	to	ADP
etr-23228	83	18	the	the	DET
etr-23228	83	19	success	success	NOUN
etr-23228	83	20	of	of	ADP
etr-23228	83	21	their	their	PRON
etr-23228	83	22	organizations	organization	NOUN
etr-23228	83	23	(	(	PUNCT
etr-23228	83	24	zeithaml	zeithaml	PROPN
etr-23228	83	25	&	&	CCONJ
etr-23228	83	26	bitner	bitner	PROPN
etr-23228	83	27	,	,	PUNCT
etr-23228	83	28	2006	2006	NUM
etr-23228	83	29	)	)	PUNCT
etr-23228	83	30	.	.	PUNCT
etr-23228	84	1	bearing	bear	VERB
etr-23228	84	2	the	the	DET
etr-23228	84	3	above	above	ADV
etr-23228	84	4	in	in	ADP
etr-23228	84	5	mind	mind	NOUN
etr-23228	84	6	,	,	PUNCT
etr-23228	84	7	it	it	PRON
etr-23228	84	8	is	be	AUX
etr-23228	84	9	very	very	ADV
etr-23228	84	10	important	important	ADJ
etr-23228	84	11	for	for	SCONJ
etr-23228	84	12	frontline	frontline	NOUN
etr-23228	84	13	employees	employee	NOUN
etr-23228	84	14	to	to	PART
etr-23228	84	15	be	be	AUX
etr-23228	84	16	endowed	endow	VERB
etr-23228	84	17	with	with	ADP
etr-23228	84	18	technical	technical	ADJ
etr-23228	84	19	and	and	CCONJ
etr-23228	84	20	interpersonal	interpersonal	ADJ
etr-23228	84	21	skills	skill	NOUN
etr-23228	84	22	necessary	necessary	ADJ
etr-23228	84	23	for	for	ADP
etr-23228	84	24	optimal	optimal	ADJ
etr-23228	84	25	job	job	NOUN
etr-23228	84	26	performance	performance	NOUN
etr-23228	84	27	(	(	PUNCT
etr-23228	84	28	hochschild	hochschild	ADJ
etr-23228	84	29	,	,	PUNCT
etr-23228	84	30	1983	1983	NUM
etr-23228	84	31	)	)	PUNCT
etr-23228	84	32	.	.	PUNCT
etr-23228	85	1	for	for	ADP
etr-23228	85	2	a	a	DET
etr-23228	85	3	successful	successful	ADJ
etr-23228	85	4	new	new	ADJ
etr-23228	85	5	service	service	NOUN
etr-23228	85	6	development	development	NOUN
etr-23228	85	7	(	(	PUNCT
etr-23228	85	8	nsd	nsd	NOUN
etr-23228	85	9	)	)	PUNCT
etr-23228	85	10	,	,	PUNCT
etr-23228	85	11	employee	employee	NOUN
etr-23228	85	12	training	training	NOUN
etr-23228	85	13	deserves	deserve	VERB
etr-23228	85	14	high	high	ADJ
etr-23228	85	15	priority	priority	NOUN
etr-23228	85	16	and	and	CCONJ
etr-23228	85	17	should	should	AUX
etr-23228	85	18	be	be	AUX
etr-23228	85	19	guided	guide	VERB
etr-23228	85	20	by	by	ADP
etr-23228	85	21	a	a	DET
etr-23228	85	22	cautiously	cautiously	ADV
etr-23228	85	23	structured	structure	VERB
etr-23228	85	24	approach	approach	NOUN
etr-23228	85	25	(	(	PUNCT
etr-23228	85	26	ottenbacher	ottenbacher	NOUN
etr-23228	85	27	et	et	PROPN
etr-23228	85	28	al	al	PROPN
etr-23228	85	29	.	.	PROPN
etr-23228	85	30	,	,	PUNCT
etr-23228	85	31	2006	2006	NUM
etr-23228	85	32	)	)	PUNCT
etr-23228	85	33	.	.	PUNCT
etr-23228	86	1	it	it	PRON
etr-23228	86	2	is	be	AUX
etr-23228	86	3	encouraged	encourage	VERB
etr-23228	86	4	for	for	ADP
etr-23228	86	5	nsd	nsd	NOUN
etr-23228	86	6	not	not	PART
etr-23228	86	7	to	to	PART
etr-23228	86	8	only	only	ADV
etr-23228	86	9	improve	improve	VERB
etr-23228	86	10	general	general	ADJ
etr-23228	86	11	skills	skill	NOUN
etr-23228	86	12	,	,	PUNCT
etr-23228	86	13	but	but	CCONJ
etr-23228	86	14	also	also	ADV
etr-23228	86	15	improve	improve	VERB
etr-23228	86	16	the	the	DET
etr-23228	86	17	employees	employee	NOUN
etr-23228	86	18	’	’	PART
etr-23228	86	19	interpersonal	interpersonal	ADJ
etr-23228	86	20	skills	skill	NOUN
etr-23228	86	21	to	to	PART
etr-23228	86	22	enhance	enhance	VERB
etr-23228	86	23	customer	customer	NOUN
etr-23228	86	24	experience	experience	NOUN
etr-23228	86	25	(	(	PUNCT
etr-23228	86	26	ottenbacher	ottenbacher	NOUN
etr-23228	86	27	et	et	PROPN
etr-23228	86	28	al	al	PROPN
etr-23228	86	29	.	.	PROPN
etr-23228	86	30	,	,	PUNCT
etr-23228	86	31	2006	2006	NUM
etr-23228	86	32	)	)	PUNCT
etr-23228	86	33	.	.	PUNCT
etr-23228	87	1	an	an	DET
etr-23228	87	2	effective	effective	ADJ
etr-23228	87	3	service	service	NOUN
etr-23228	87	4	training	training	NOUN
etr-23228	87	5	and	and	CCONJ
etr-23228	87	6	development	development	NOUN
etr-23228	87	7	would	would	AUX
etr-23228	87	8	change	change	VERB
etr-23228	87	9	employees	employee	NOUN
etr-23228	87	10	’	’	PART
etr-23228	87	11	attitudes	attitude	NOUN
etr-23228	87	12	,	,	PUNCT
etr-23228	87	13	knowledge	knowledge	NOUN
etr-23228	87	14	,	,	PUNCT
etr-23228	87	15	skills	skill	NOUN
etr-23228	87	16	,	,	PUNCT
etr-23228	87	17	and/or	and/or	CCONJ
etr-23228	87	18	social	social	ADJ
etr-23228	87	19	behavior	behavior	NOUN
etr-23228	87	20	(	(	PUNCT
etr-23228	87	21	ottenbacher	ottenbacher	NOUN
etr-23228	87	22	et	et	PROPN
etr-23228	87	23	al	al	PROPN
etr-23228	87	24	.	.	PROPN
etr-23228	87	25	,	,	PUNCT
etr-23228	87	26	2006	2006	NUM
etr-23228	87	27	)	)	PUNCT
etr-23228	87	28	.	.	PUNCT
etr-23228	88	1	if	if	SCONJ
etr-23228	88	2	a	a	DET
etr-23228	88	3	service	service	NOUN
etr-23228	88	4	organization	organization	NOUN
etr-23228	88	5	wants	want	VERB
etr-23228	88	6	to	to	PART
etr-23228	88	7	enjoy	enjoy	VERB
etr-23228	88	8	a	a	DET
etr-23228	88	9	competitive	competitive	ADJ
etr-23228	88	10	advantage	advantage	NOUN
etr-23228	88	11	via	via	ADP
etr-23228	88	12	its	its	PRON
etr-23228	88	13	human	human	ADJ
etr-23228	88	14	resources	resource	NOUN
etr-23228	88	15	,	,	PUNCT
etr-23228	88	16	it	it	PRON
etr-23228	88	17	is	be	AUX
etr-23228	88	18	essential	essential	ADJ
etr-23228	88	19	for	for	SCONJ
etr-23228	88	20	the	the	DET
etr-23228	88	21	organization	organization	NOUN
etr-23228	88	22	to	to	PART
etr-23228	88	23	invest	invest	VERB
etr-23228	88	24	in	in	ADP
etr-23228	88	25	the	the	DET
etr-23228	88	26	critical	critical	ADJ
etr-23228	88	27	training	training	NOUN
etr-23228	88	28	programs	program	NOUN
etr-23228	88	29	needed	need	VERB
etr-23228	88	30	to	to	PART
etr-23228	88	31	ensure	ensure	VERB
etr-23228	88	32	that	that	SCONJ
etr-23228	88	33	the	the	DET
etr-23228	88	34	service	service	NOUN
etr-23228	88	35	employees	employee	NOUN
etr-23228	88	36	have	have	VERB
etr-23228	88	37	the	the	DET
etr-23228	88	38	appropriate	appropriate	ADJ
etr-23228	88	39	competencies	competency	NOUN
etr-23228	88	40	and	and	CCONJ
etr-23228	88	41	abilities	ability	NOUN
etr-23228	88	42	(	(	PUNCT
etr-23228	88	43	ottenbacher	ottenbacher	NOUN
etr-23228	88	44	et	et	PROPN
etr-23228	88	45	al	al	PROPN
etr-23228	88	46	.	.	PROPN
etr-23228	88	47	,	,	PUNCT
etr-23228	88	48	2006	2006	NUM
etr-23228	88	49	)	)	PUNCT
etr-23228	88	50	.	.	PUNCT
etr-23228	89	1	technical	technical	ADJ
etr-23228	89	2	and	and	CCONJ
etr-23228	89	3	interpersonal	interpersonal	ADJ
etr-23228	89	4	skills	skill	NOUN
etr-23228	89	5	are	be	AUX
etr-23228	89	6	not	not	PART
etr-23228	89	7	certainly	certainly	ADV
etr-23228	89	8	bestowed	bestow	VERB
etr-23228	89	9	on	on	ADP
etr-23228	89	10	all	all	DET
etr-23228	89	11	employees	employee	NOUN
etr-23228	89	12	as	as	ADP
etr-23228	89	13	traits	trait	NOUN
etr-23228	89	14	.	.	PUNCT
etr-23228	90	1	some	some	PRON
etr-23228	90	2	may	may	AUX
etr-23228	90	3	have	have	VERB
etr-23228	90	4	some	some	PRON
etr-23228	90	5	of	of	ADP
etr-23228	90	6	these	these	DET
etr-23228	90	7	skills	skill	NOUN
etr-23228	90	8	,	,	PUNCT
etr-23228	90	9	while	while	SCONJ
etr-23228	90	10	others	other	NOUN
etr-23228	90	11	may	may	AUX
etr-23228	90	12	not	not	PART
etr-23228	90	13	.	.	PUNCT
etr-23228	91	1	hence	hence	ADV
etr-23228	91	2	,	,	PUNCT
etr-23228	91	3	these	these	DET
etr-23228	91	4	skills	skill	NOUN
etr-23228	91	5	require	require	VERB
etr-23228	91	6	a	a	DET
etr-23228	91	7	reasonable	reasonable	ADJ
etr-23228	91	8	amount	amount	NOUN
etr-23228	91	9	of	of	ADP
etr-23228	91	10	training	training	NOUN
etr-23228	91	11	and	and	CCONJ
etr-23228	91	12	development	development	NOUN
etr-23228	91	13	,	,	PUNCT
etr-23228	91	14	which	which	PRON
etr-23228	91	15	might	might	AUX
etr-23228	91	16	be	be	AUX
etr-23228	91	17	different	different	ADJ
etr-23228	91	18	from	from	ADP
etr-23228	91	19	the	the	DET
etr-23228	91	20	previous	previous	ADJ
etr-23228	91	21	ways	way	NOUN
etr-23228	91	22	many	many	ADJ
etr-23228	91	23	organizations	organization	NOUN
etr-23228	91	24	are	be	AUX
etr-23228	91	25	currently	currently	ADV
etr-23228	91	26	training	train	VERB
etr-23228	91	27	their	their	PRON
etr-23228	91	28	employees	employee	NOUN
etr-23228	91	29	.	.	PUNCT
etr-23228	92	1	bearing	bear	VERB
etr-23228	92	2	the	the	DET
etr-23228	92	3	above	above	ADV
etr-23228	92	4	in	in	ADP
etr-23228	92	5	mind	mind	NOUN
etr-23228	92	6	,	,	PUNCT
etr-23228	92	7	it	it	PRON
etr-23228	92	8	is	be	AUX
etr-23228	92	9	therefore	therefore	ADV
etr-23228	92	10	vital	vital	ADJ
etr-23228	92	11	for	for	ADP
etr-23228	92	12	service	service	NOUN
etr-23228	92	13	providers	provider	NOUN
etr-23228	92	14	to	to	PART
etr-23228	92	15	find	find	VERB
etr-23228	92	16	ways	way	NOUN
etr-23228	92	17	to	to	PART
etr-23228	92	18	effectively	effectively	ADV
etr-23228	92	19	enhance	enhance	VERB
etr-23228	92	20	their	their	PRON
etr-23228	92	21	employees	employee	NOUN
etr-23228	92	22	’	’	PART
etr-23228	92	23	attitudes	attitude	NOUN
etr-23228	92	24	and	and	CCONJ
etr-23228	92	25	behaviors	behavior	NOUN
etr-23228	92	26	in	in	ADP
etr-23228	92	27	order	order	NOUN
etr-23228	92	28	to	to	PART
etr-23228	92	29	rely	rely	VERB
etr-23228	92	30	on	on	ADP
etr-23228	92	31	their	their	PRON
etr-23228	92	32	ability	ability	NOUN
etr-23228	92	33	to	to	PART
etr-23228	92	34	deliver	deliver	VERB
etr-23228	92	35	high	high	ADJ
etr-23228	92	36	-	-	PUNCT
etr-23228	92	37	quality	quality	NOUN
etr-23228	92	38	services	service	NOUN
etr-23228	92	39	at	at	ADP
etr-23228	92	40	the	the	DET
etr-23228	92	41	right	right	ADJ
etr-23228	92	42	https://creativecommons.org/licenses/by/4.0/	https://creativecommons.org/licenses/by/4.0/	PROPN
etr-23228	92	43	ogbeide	ogbeide	ADJ
etr-23228	92	44	,	,	PUNCT
etr-23228	92	45	g	g	PROPN
etr-23228	92	46	-	-	PUNCT
etr-23228	92	47	c.	c.	NOUN
etr-23228	92	48	(	(	PUNCT
etr-23228	92	49	2019	2019	NUM
etr-23228	92	50	)	)	PUNCT
etr-23228	92	51	/	/	SYM
etr-23228	92	52	events	event	NOUN
etr-23228	92	53	and	and	CCONJ
etr-23228	92	54	tourism	tourism	NOUN
etr-23228	92	55	review	review	NOUN
etr-23228	92	56	,	,	PUNCT
etr-23228	92	57	2(1	2(1	NUM
etr-23228	92	58	)	)	PUNCT
etr-23228	92	59	,	,	PUNCT
etr-23228	92	60	1	1	NUM
etr-23228	92	61	-	-	SYM
etr-23228	92	62	20	20	NUM
etr-23228	92	63	.	.	NOUN
etr-23228	93	1	5	5	NUM
etr-23228	93	2	events	event	NOUN
etr-23228	93	3	and	and	CCONJ
etr-23228	93	4	tourism	tourism	NOUN
etr-23228	93	5	review	review	NOUN
etr-23228	93	6	vol	vol	NOUN
etr-23228	93	7	.	.	PROPN
etr-23228	93	8	2	2	NUM
etr-23228	93	9	no	no	NOUN
etr-23228	93	10	.	.	NOUN
etr-23228	93	11	1	1	NUM
etr-23228	93	12	(	(	PUNCT
etr-23228	93	13	spring	spring	NOUN
etr-23228	93	14	2019	2019	NUM
etr-23228	93	15	)	)	PUNCT
etr-23228	93	16	,	,	PUNCT
etr-23228	93	17	1	1	NUM
etr-23228	93	18	-	-	SYM
etr-23228	93	19	20	20	NUM
etr-23228	93	20	,	,	PUNCT
etr-23228	93	21	doi	doi	NOUN
etr-23228	93	22	:	:	PUNCT
etr-23228	93	23	10.18060/23228	10.18060/23228	NUM
etr-23228	93	24	copyright	copyright	NOUN
etr-23228	93	25	©	©	PROPN
etr-23228	93	26	2019	2019	NUM
etr-23228	93	27	godwin	godwin	NOUN
etr-23228	93	28	-	-	PUNCT
etr-23228	93	29	charles	charles	PROPN
etr-23228	93	30	ogbeide	ogbeide	ADJ
etr-23228	93	31	.	.	PUNCT
etr-23228	94	1	this	this	DET
etr-23228	94	2	work	work	NOUN
etr-23228	94	3	is	be	AUX
etr-23228	94	4	licensed	license	VERB
etr-23228	94	5	under	under	ADP
etr-23228	94	6	a	a	DET
etr-23228	94	7	creative	creative	ADJ
etr-23228	94	8	commons	common	NOUN
etr-23228	94	9	attribution	attribution	NOUN
etr-23228	94	10	4.0	4.0	NUM
etr-23228	94	11	international	international	ADJ
etr-23228	94	12	license	license	NOUN
etr-23228	94	13	.	.	PUNCT
etr-23228	95	1	time	time	NOUN
etr-23228	95	2	.	.	PUNCT
etr-23228	96	1	this	this	DET
etr-23228	96	2	phenomenon	phenomenon	NOUN
etr-23228	96	3	may	may	AUX
etr-23228	96	4	require	require	VERB
etr-23228	96	5	some	some	DET
etr-23228	96	6	form	form	NOUN
etr-23228	96	7	of	of	ADP
etr-23228	96	8	employees	employee	NOUN
etr-23228	96	9	’	’	PART
etr-23228	96	10	inspiration	inspiration	NOUN
etr-23228	96	11	,	,	PUNCT
etr-23228	96	12	empowerment	empowerment	NOUN
etr-23228	96	13	,	,	PUNCT
etr-23228	96	14	and	and	CCONJ
etr-23228	96	15	intelligence	intelligence	NOUN
etr-23228	96	16	to	to	PART
etr-23228	96	17	make	make	VERB
etr-23228	96	18	the	the	DET
etr-23228	96	19	right	right	ADJ
etr-23228	96	20	decision	decision	NOUN
etr-23228	96	21	at	at	ADP
etr-23228	96	22	the	the	DET
etr-23228	96	23	right	right	ADJ
etr-23228	96	24	time	time	NOUN
etr-23228	96	25	to	to	PART
etr-23228	96	26	enhance	enhance	VERB
etr-23228	96	27	the	the	DET
etr-23228	96	28	customer	customer	NOUN
etr-23228	96	29	’s	’s	PART
etr-23228	96	30	experience	experience	NOUN
etr-23228	96	31	.	.	PUNCT
etr-23228	97	1	thus	thus	ADV
etr-23228	97	2	,	,	PUNCT
etr-23228	97	3	initiating	initiate	VERB
etr-23228	97	4	a	a	DET
etr-23228	97	5	reliable	reliable	ADJ
etr-23228	97	6	service	service	NOUN
etr-23228	97	7	training	training	NOUN
etr-23228	97	8	and	and	CCONJ
etr-23228	97	9	development	development	NOUN
etr-23228	97	10	approach	approach	NOUN
etr-23228	97	11	for	for	ADP
etr-23228	97	12	inspiring	inspire	VERB
etr-23228	97	13	and	and	CCONJ
etr-23228	97	14	empowering	empower	VERB
etr-23228	97	15	service	service	NOUN
etr-23228	97	16	employees	employee	NOUN
etr-23228	97	17	is	be	AUX
etr-23228	97	18	critical	critical	ADJ
etr-23228	97	19	for	for	ADP
etr-23228	97	20	enhancing	enhance	VERB
etr-23228	97	21	frontline	frontline	NOUN
etr-23228	97	22	employees	employee	NOUN
etr-23228	97	23	’	’	PART
etr-23228	97	24	ability	ability	NOUN
etr-23228	97	25	to	to	PART
etr-23228	97	26	ensure	ensure	VERB
etr-23228	97	27	consistent	consistent	ADJ
etr-23228	97	28	quality	quality	NOUN
etr-23228	97	29	service	service	NOUN
etr-23228	97	30	and	and	CCONJ
etr-23228	97	31	delightful	delightful	ADJ
etr-23228	97	32	experience	experience	NOUN
etr-23228	97	33	.	.	PUNCT
etr-23228	98	1	a	a	DET
etr-23228	98	2	past	past	ADJ
etr-23228	98	3	study	study	NOUN
etr-23228	98	4	shows	show	VERB
etr-23228	98	5	that	that	SCONJ
etr-23228	98	6	empowerment	empowerment	NOUN
etr-23228	98	7	attributes	attribute	NOUN
etr-23228	98	8	of	of	ADP
etr-23228	98	9	employees	employee	NOUN
etr-23228	98	10	,	,	PUNCT
etr-23228	98	11	which	which	PRON
etr-23228	98	12	enable	enable	VERB
etr-23228	98	13	guests	guest	NOUN
etr-23228	98	14	to	to	PART
etr-23228	98	15	perceive	perceive	VERB
etr-23228	98	16	employees	employee	NOUN
etr-23228	98	17	as	as	ADV
etr-23228	98	18	knowledgeable	knowledgeable	ADJ
etr-23228	98	19	about	about	ADP
etr-23228	98	20	the	the	DET
etr-23228	98	21	organization	organization	NOUN
etr-23228	98	22	’s	’s	PART
etr-23228	98	23	policies	policy	NOUN
etr-23228	98	24	and	and	CCONJ
etr-23228	98	25	authorized	authorize	VERB
etr-23228	98	26	to	to	PART
etr-23228	98	27	make	make	VERB
etr-23228	98	28	appropriate	appropriate	ADJ
etr-23228	98	29	decisions	decision	NOUN
etr-23228	98	30	,	,	PUNCT
etr-23228	98	31	positively	positively	ADV
etr-23228	98	32	impacts	impact	VERB
etr-23228	98	33	guests	guest	NOUN
etr-23228	98	34	’	'	PUNCT
etr-23228	98	35	satisfaction	satisfaction	NOUN
etr-23228	98	36	with	with	ADP
etr-23228	98	37	the	the	DET
etr-23228	98	38	complaint	complaint	NOUN
etr-23228	98	39	process	process	NOUN
etr-23228	98	40	,	,	PUNCT
etr-23228	98	41	make	make	VERB
etr-23228	98	42	the	the	DET
etr-23228	98	43	guests	guest	NOUN
etr-23228	98	44	feel	feel	VERB
etr-23228	98	45	welcome	welcome	ADJ
etr-23228	98	46	and	and	CCONJ
etr-23228	98	47	understood	understand	VERB
etr-23228	98	48	,	,	PUNCT
etr-23228	98	49	as	as	ADV
etr-23228	98	50	well	well	ADV
etr-23228	98	51	as	as	ADP
etr-23228	98	52	a	a	DET
etr-23228	98	53	great	great	ADJ
etr-23228	98	54	predictor	predictor	NOUN
etr-23228	98	55	of	of	ADP
etr-23228	98	56	overall	overall	ADJ
etr-23228	98	57	guests	guest	NOUN
etr-23228	98	58	’	'	PUNCT
etr-23228	98	59	satisfaction	satisfaction	NOUN
etr-23228	98	60	with	with	ADP
etr-23228	98	61	the	the	DET
etr-23228	98	62	organization	organization	NOUN
etr-23228	98	63	(	(	PUNCT
etr-23228	98	64	ogbeide	ogbeide	ADJ
etr-23228	98	65	,	,	PUNCT
etr-23228	98	66	boser	boser	NOUN
etr-23228	98	67	,	,	PUNCT
etr-23228	98	68	harrington	harrington	PROPN
etr-23228	98	69	,	,	PUNCT
etr-23228	98	70	&	&	CCONJ
etr-23228	98	71	ottenbacher	ottenbacher	NOUN
etr-23228	98	72	,	,	PUNCT
etr-23228	98	73	2017	2017	NUM
etr-23228	98	74	)	)	PUNCT
etr-23228	98	75	.	.	PUNCT
etr-23228	99	1	considering	consider	VERB
etr-23228	99	2	all	all	DET
etr-23228	99	3	the	the	DET
etr-23228	99	4	above	above	ADJ
etr-23228	99	5	information	information	NOUN
etr-23228	99	6	,	,	PUNCT
etr-23228	99	7	an	an	DET
etr-23228	99	8	effective	effective	ADJ
etr-23228	99	9	training	training	NOUN
etr-23228	99	10	approach	approach	NOUN
etr-23228	99	11	for	for	ADP
etr-23228	99	12	continuous	continuous	ADJ
etr-23228	99	13	quality	quality	NOUN
etr-23228	99	14	service	service	NOUN
etr-23228	99	15	and	and	CCONJ
etr-23228	99	16	delightful	delightful	ADJ
etr-23228	99	17	experience	experience	NOUN
etr-23228	99	18	should	should	AUX
etr-23228	99	19	include	include	VERB
etr-23228	99	20	the	the	DET
etr-23228	99	21	following	following	NOUN
etr-23228	99	22	:	:	PUNCT
etr-23228	99	23			NOUN
etr-23228	99	24	the	the	DET
etr-23228	99	25	necessary	necessary	ADJ
etr-23228	99	26	technical	technical	ADJ
etr-23228	99	27	skills	skill	NOUN
etr-23228	99	28	for	for	ADP
etr-23228	99	29	providing	provide	VERB
etr-23228	99	30	a	a	DET
etr-23228	99	31	delightful	delightful	ADJ
etr-23228	99	32	experience	experience	NOUN
etr-23228	99	33			NOUN
etr-23228	99	34	the	the	DET
etr-23228	99	35	necessary	necessary	ADJ
etr-23228	99	36	inspiration	inspiration	NOUN
etr-23228	99	37	to	to	PART
etr-23228	99	38	evoke	evoke	VERB
etr-23228	99	39	needed	needed	ADJ
etr-23228	99	40	empathy	empathy	NOUN
etr-23228	99	41	and	and	CCONJ
etr-23228	99	42	friendliness	friendliness	VERB
etr-23228	99	43	for	for	ADP
etr-23228	99	44	a	a	DET
etr-23228	99	45	delightful	delightful	ADJ
etr-23228	99	46	experience	experience	NOUN
etr-23228	99	47			NOUN
etr-23228	99	48	employee	employee	NOUN
etr-23228	99	49	empowerment	empowerment	NOUN
etr-23228	99	50	with	with	ADP
etr-23228	99	51	the	the	DET
etr-23228	99	52	right	right	ADJ
etr-23228	99	53	intelligence	intelligence	NOUN
etr-23228	99	54	to	to	PART
etr-23228	99	55	make	make	VERB
etr-23228	99	56	proper	proper	ADJ
etr-23228	99	57	service	service	NOUN
etr-23228	99	58	decisions	decision	NOUN
etr-23228	99	59	at	at	ADP
etr-23228	99	60	the	the	DET
etr-23228	99	61	right	right	ADJ
etr-23228	99	62	time	time	NOUN
etr-23228	99	63	thus	thus	ADV
etr-23228	99	64	,	,	PUNCT
etr-23228	99	65	this	this	PRON
etr-23228	99	66	is	be	AUX
etr-23228	99	67	the	the	DET
etr-23228	99	68	significance	significance	NOUN
etr-23228	99	69	of	of	ADP
etr-23228	99	70	inspirational	inspirational	ADJ
etr-23228	99	71	training	training	NOUN
etr-23228	99	72	.	.	PUNCT
etr-23228	100	1	the	the	DET
etr-23228	100	2	potential	potential	ADJ
etr-23228	100	3	service	service	NOUN
etr-23228	100	4	employees	employee	NOUN
etr-23228	100	5	described	describe	VERB
etr-23228	100	6	above	above	ADV
etr-23228	100	7	would	would	AUX
etr-23228	100	8	require	require	VERB
etr-23228	100	9	‘	'	PUNCT
etr-23228	100	10	inspirational	inspirational	ADJ
etr-23228	100	11	training	training	NOUN
etr-23228	100	12	.	.	PUNCT
etr-23228	100	13	’	'	PUNCT
etr-23228	101	1	the	the	DET
etr-23228	101	2	author	author	NOUN
etr-23228	101	3	defines	define	VERB
etr-23228	101	4	inspirational	inspirational	ADJ
etr-23228	101	5	training	training	NOUN
etr-23228	101	6	as	as	ADP
etr-23228	101	7	a	a	DET
etr-23228	101	8	form	form	NOUN
etr-23228	101	9	of	of	ADP
etr-23228	101	10	training	training	NOUN
etr-23228	101	11	that	that	PRON
etr-23228	101	12	would	would	AUX
etr-23228	101	13	inspire	inspire	VERB
etr-23228	101	14	and	and	CCONJ
etr-23228	101	15	empower	empower	VERB
etr-23228	101	16	employees	employee	NOUN
etr-23228	101	17	to	to	PART
etr-23228	101	18	do	do	VERB
etr-23228	101	19	the	the	DET
etr-23228	101	20	right	right	ADJ
etr-23228	101	21	thing	thing	NOUN
etr-23228	101	22	at	at	ADP
etr-23228	101	23	the	the	DET
etr-23228	101	24	right	right	ADJ
etr-23228	101	25	time	time	NOUN
etr-23228	101	26	for	for	ADP
etr-23228	101	27	customer	customer	NOUN
etr-23228	101	28	delight	delight	NOUN
etr-23228	101	29	.	.	PUNCT
etr-23228	102	1	inspirational	inspirational	ADJ
etr-23228	102	2	training	training	NOUN
etr-23228	102	3	is	be	AUX
etr-23228	102	4	more	more	ADJ
etr-23228	102	5	than	than	ADP
etr-23228	102	6	mere	mere	ADJ
etr-23228	102	7	orientation	orientation	NOUN
etr-23228	102	8	and	and	CCONJ
etr-23228	102	9	induction	induction	NOUN
etr-23228	102	10	at	at	ADP
etr-23228	102	11	work	work	NOUN
etr-23228	102	12	;	;	PUNCT
etr-23228	102	13	it	it	PRON
etr-23228	102	14	requires	require	VERB
etr-23228	102	15	empathy	empathy	ADJ
etr-23228	102	16	simulation	simulation	NOUN
etr-23228	102	17	to	to	PART
etr-23228	102	18	help	help	VERB
etr-23228	102	19	the	the	DET
etr-23228	102	20	employees	employee	NOUN
etr-23228	102	21	understand	understand	VERB
etr-23228	102	22	and	and	CCONJ
etr-23228	102	23	feel	feel	VERB
etr-23228	102	24	the	the	DET
etr-23228	102	25	importance	importance	NOUN
etr-23228	102	26	of	of	ADP
etr-23228	102	27	their	their	PRON
etr-23228	102	28	role	role	NOUN
etr-23228	102	29	in	in	ADP
etr-23228	102	30	the	the	DET
etr-23228	102	31	organization	organization	NOUN
etr-23228	102	32	.	.	PUNCT
etr-23228	103	1	it	it	PRON
etr-23228	103	2	would	would	AUX
etr-23228	103	3	include	include	VERB
etr-23228	103	4	simulations	simulation	NOUN
etr-23228	103	5	that	that	PRON
etr-23228	103	6	would	would	AUX
etr-23228	103	7	help	help	VERB
etr-23228	103	8	the	the	DET
etr-23228	103	9	employees	employee	NOUN
etr-23228	103	10	see	see	VERB
etr-23228	103	11	the	the	DET
etr-23228	103	12	paradigm	paradigm	NOUN
etr-23228	103	13	of	of	ADP
etr-23228	103	14	their	their	PRON
etr-23228	103	15	potential	potential	ADJ
etr-23228	103	16	customers	customer	NOUN
etr-23228	103	17	,	,	PUNCT
etr-23228	103	18	understand	understand	VERB
etr-23228	103	19	their	their	PRON
etr-23228	103	20	needs	need	NOUN
etr-23228	103	21	and	and	CCONJ
etr-23228	103	22	desires	desire	NOUN
etr-23228	103	23	,	,	PUNCT
etr-23228	103	24	feel	feel	VERB
etr-23228	103	25	empowered	empower	VERB
etr-23228	103	26	,	,	PUNCT
etr-23228	103	27	as	as	ADV
etr-23228	103	28	well	well	ADV
etr-23228	103	29	as	as	ADP
etr-23228	103	30	develop	develop	VERB
etr-23228	103	31	the	the	DET
etr-23228	103	32	ability	ability	NOUN
etr-23228	103	33	to	to	PART
etr-23228	103	34	utilize	utilize	VERB
etr-23228	103	35	hospitality	hospitality	NOUN
etr-23228	103	36	intelligence	intelligence	NOUN
etr-23228	103	37	to	to	PART
etr-23228	103	38	provide	provide	VERB
etr-23228	103	39	them	they	PRON
etr-23228	103	40	with	with	ADP
etr-23228	103	41	the	the	DET
etr-23228	103	42	right	right	ADJ
etr-23228	103	43	service	service	NOUN
etr-23228	103	44	at	at	ADP
etr-23228	103	45	the	the	DET
etr-23228	103	46	right	right	ADJ
etr-23228	103	47	time	time	NOUN
etr-23228	103	48	for	for	ADP
etr-23228	103	49	a	a	DET
etr-23228	103	50	delightful	delightful	ADJ
etr-23228	103	51	experience	experience	NOUN
etr-23228	103	52	.	.	PUNCT
etr-23228	104	1	figure	figure	NOUN
etr-23228	104	2	1	1	NUM
etr-23228	104	3	.	.	PUNCT
etr-23228	105	1	a	a	DET
etr-23228	105	2	model	model	NOUN
etr-23228	105	3	of	of	ADP
etr-23228	105	4	inspirational	inspirational	ADJ
etr-23228	105	5	training	training	NOUN
etr-23228	105	6	plan	plan	NOUN
etr-23228	105	7	the	the	DET
etr-23228	105	8	main	main	ADJ
etr-23228	105	9	goal	goal	NOUN
etr-23228	105	10	of	of	ADP
etr-23228	105	11	inspirational	inspirational	ADJ
etr-23228	105	12	training	training	NOUN
etr-23228	105	13	is	be	AUX
etr-23228	105	14	to	to	PART
etr-23228	105	15	develop	develop	VERB
etr-23228	105	16	employees	employee	NOUN
etr-23228	105	17	to	to	PART
etr-23228	105	18	provide	provide	VERB
etr-23228	105	19	customer	customer	NOUN
etr-23228	105	20	delight	delight	NOUN
etr-23228	105	21	or	or	CCONJ
etr-23228	105	22	delightful	delightful	ADJ
etr-23228	105	23	experience	experience	NOUN
etr-23228	105	24	.	.	PUNCT
etr-23228	106	1	collins	collins	PROPN
etr-23228	106	2	english	english	PROPN
etr-23228	106	3	dictionary	dictionary	PROPN
etr-23228	106	4	defined	define	VERB
etr-23228	106	5	delight	delight	NOUN
etr-23228	106	6	as	as	ADP
etr-23228	106	7	“	"	PUNCT
etr-23228	106	8	a	a	DET
etr-23228	106	9	feeling	feeling	NOUN
etr-23228	106	10	of	of	ADP
etr-23228	106	11	very	very	ADV
etr-23228	106	12	great	great	ADJ
etr-23228	106	13	https://creativecommons.org/licenses/by/4.0/	https://creativecommons.org/licenses/by/4.0/	PROPN
etr-23228	106	14	ogbeide	ogbeide	ADJ
etr-23228	106	15	,	,	PUNCT
etr-23228	106	16	g	g	PROPN
etr-23228	106	17	-	-	PUNCT
etr-23228	106	18	c.	c.	NOUN
etr-23228	106	19	(	(	PUNCT
etr-23228	106	20	2019	2019	NUM
etr-23228	106	21	)	)	PUNCT
etr-23228	106	22	/	/	SYM
etr-23228	106	23	events	event	NOUN
etr-23228	106	24	and	and	CCONJ
etr-23228	106	25	tourism	tourism	NOUN
etr-23228	106	26	review	review	NOUN
etr-23228	106	27	,	,	PUNCT
etr-23228	106	28	2(1	2(1	NUM
etr-23228	106	29	)	)	PUNCT
etr-23228	106	30	,	,	PUNCT
etr-23228	106	31	1	1	NUM
etr-23228	106	32	-	-	SYM
etr-23228	106	33	20	20	NUM
etr-23228	106	34	.	.	NOUN
etr-23228	106	35	6	6	NUM
etr-23228	106	36	events	event	NOUN
etr-23228	106	37	and	and	CCONJ
etr-23228	106	38	tourism	tourism	NOUN
etr-23228	106	39	review	review	NOUN
etr-23228	106	40	vol	vol	NOUN
etr-23228	106	41	.	.	PROPN
etr-23228	107	1	2	2	NUM
etr-23228	108	1	no	no	NOUN
etr-23228	108	2	.	.	NOUN
etr-23228	108	3	1	1	NUM
etr-23228	108	4	(	(	PUNCT
etr-23228	108	5	spring	spring	NOUN
etr-23228	108	6	2019	2019	NUM
etr-23228	108	7	)	)	PUNCT
etr-23228	108	8	,	,	PUNCT
etr-23228	108	9	1	1	NUM
etr-23228	108	10	-	-	SYM
etr-23228	108	11	20	20	NUM
etr-23228	108	12	,	,	PUNCT
etr-23228	108	13	doi	doi	NOUN
etr-23228	108	14	:	:	PUNCT
etr-23228	108	15	10.18060/23228	10.18060/23228	NUM
etr-23228	108	16	copyright	copyright	NOUN
etr-23228	108	17	©	©	PROPN
etr-23228	108	18	2019	2019	NUM
etr-23228	108	19	godwin	godwin	NOUN
etr-23228	108	20	-	-	PUNCT
etr-23228	108	21	charles	charles	PROPN
etr-23228	108	22	ogbeide	ogbeide	ADJ
etr-23228	108	23	.	.	PUNCT
etr-23228	109	1	this	this	DET
etr-23228	109	2	work	work	NOUN
etr-23228	109	3	is	be	AUX
etr-23228	109	4	licensed	license	VERB
etr-23228	109	5	under	under	ADP
etr-23228	109	6	a	a	DET
etr-23228	109	7	creative	creative	ADJ
etr-23228	109	8	commons	common	NOUN
etr-23228	109	9	attribution	attribution	NOUN
etr-23228	109	10	4.0	4.0	NUM
etr-23228	109	11	international	international	ADJ
etr-23228	109	12	license	license	NOUN
etr-23228	109	13	.	.	PUNCT
etr-23228	110	1	pleasure	pleasure	NOUN
etr-23228	110	2	.	.	PUNCT
etr-23228	110	3	”	"	PUNCT
etr-23228	111	1	bearing	bear	VERB
etr-23228	111	2	this	this	DET
etr-23228	111	3	definition	definition	NOUN
etr-23228	111	4	in	in	ADP
etr-23228	111	5	mind	mind	NOUN
etr-23228	111	6	,	,	PUNCT
etr-23228	111	7	customer	customer	NOUN
etr-23228	111	8	delight	delight	NOUN
etr-23228	111	9	can	can	AUX
etr-23228	111	10	be	be	AUX
etr-23228	111	11	described	describe	VERB
etr-23228	111	12	as	as	ADP
etr-23228	111	13	customer	customer	NOUN
etr-23228	111	14	’s	’s	PART
etr-23228	111	15	feeling	feeling	NOUN
etr-23228	111	16	of	of	ADP
etr-23228	111	17	great	great	ADJ
etr-23228	111	18	pleasure	pleasure	NOUN
etr-23228	111	19	or	or	CCONJ
etr-23228	111	20	enjoyment	enjoyment	NOUN
etr-23228	111	21	.	.	PUNCT
etr-23228	112	1	therefore	therefore	ADV
etr-23228	112	2	,	,	PUNCT
etr-23228	112	3	for	for	SCONJ
etr-23228	112	4	an	an	DET
etr-23228	112	5	organization	organization	NOUN
etr-23228	112	6	to	to	PART
etr-23228	112	7	provide	provide	VERB
etr-23228	112	8	a	a	DET
etr-23228	112	9	delightful	delightful	ADJ
etr-23228	112	10	experience	experience	NOUN
etr-23228	112	11	,	,	PUNCT
etr-23228	112	12	it	it	PRON
etr-23228	112	13	would	would	AUX
etr-23228	112	14	need	need	VERB
etr-23228	112	15	someone	someone	PRON
etr-23228	112	16	or	or	CCONJ
etr-23228	112	17	something	something	PRON
etr-23228	112	18	that	that	PRON
etr-23228	112	19	can	can	AUX
etr-23228	112	20	provide	provide	VERB
etr-23228	112	21	great	great	ADJ
etr-23228	112	22	pleasure	pleasure	NOUN
etr-23228	112	23	(	(	PUNCT
etr-23228	112	24	happiness	happiness	NOUN
etr-23228	112	25	,	,	PUNCT
etr-23228	112	26	joy	joy	NOUN
etr-23228	112	27	,	,	PUNCT
etr-23228	112	28	excitement	excitement	NOUN
etr-23228	112	29	or	or	CCONJ
etr-23228	112	30	enjoyment	enjoyment	NOUN
etr-23228	112	31	)	)	PUNCT
etr-23228	112	32	for	for	ADP
etr-23228	112	33	customers	customer	NOUN
etr-23228	112	34	.	.	PUNCT
etr-23228	113	1	this	this	PRON
etr-23228	113	2	is	be	AUX
etr-23228	113	3	the	the	DET
etr-23228	113	4	essence	essence	NOUN
etr-23228	113	5	of	of	ADP
etr-23228	113	6	hospitality	hospitality	NOUN
etr-23228	113	7	intelligence	intelligence	NOUN
etr-23228	113	8	,	,	PUNCT
etr-23228	113	9	to	to	PART
etr-23228	113	10	provide	provide	VERB
etr-23228	113	11	customers	customer	NOUN
etr-23228	113	12	with	with	ADP
etr-23228	113	13	the	the	DET
etr-23228	113	14	right	right	ADJ
etr-23228	113	15	service	service	NOUN
etr-23228	113	16	at	at	ADP
etr-23228	113	17	the	the	DET
etr-23228	113	18	right	right	ADJ
etr-23228	113	19	time	time	NOUN
etr-23228	113	20	for	for	ADP
etr-23228	113	21	a	a	DET
etr-23228	113	22	delightful	delightful	ADJ
etr-23228	113	23	experience	experience	NOUN
etr-23228	113	24	.	.	PUNCT
etr-23228	114	1	hospitality	hospitality	NOUN
etr-23228	114	2	intelligence	intelligence	NOUN
etr-23228	114	3	hospitality	hospitality	PROPN
etr-23228	114	4	:	:	PUNCT
etr-23228	114	5	generally	generally	ADV
etr-23228	114	6	speaking	speak	VERB
etr-23228	114	7	,	,	PUNCT
etr-23228	114	8	hospitality	hospitality	NOUN
etr-23228	114	9	is	be	AUX
etr-23228	114	10	associated	associate	VERB
etr-23228	114	11	with	with	ADP
etr-23228	114	12	hospitality	hospitality	NOUN
etr-23228	114	13	organizations	organization	NOUN
etr-23228	114	14	.	.	PUNCT
etr-23228	115	1	these	these	DET
etr-23228	115	2	organizations	organization	NOUN
etr-23228	115	3	are	be	AUX
etr-23228	115	4	aware	aware	ADJ
etr-23228	115	5	of	of	ADP
etr-23228	115	6	the	the	DET
etr-23228	115	7	importance	importance	NOUN
etr-23228	115	8	of	of	ADP
etr-23228	115	9	welcoming	welcome	VERB
etr-23228	115	10	guests	guest	NOUN
etr-23228	115	11	to	to	ADP
etr-23228	115	12	their	their	PRON
etr-23228	115	13	organizations	organization	NOUN
etr-23228	115	14	.	.	PUNCT
etr-23228	116	1	the	the	DET
etr-23228	116	2	organizations	organization	NOUN
etr-23228	116	3	are	be	AUX
etr-23228	116	4	expected	expect	VERB
etr-23228	116	5	to	to	PART
etr-23228	116	6	develop	develop	VERB
etr-23228	116	7	service	service	NOUN
etr-23228	116	8	principles	principle	NOUN
etr-23228	116	9	that	that	PRON
etr-23228	116	10	are	be	AUX
etr-23228	116	11	based	base	VERB
etr-23228	116	12	on	on	ADP
etr-23228	116	13	hospitable	hospitable	ADJ
etr-23228	116	14	behaviors	behavior	NOUN
etr-23228	116	15	.	.	PUNCT
etr-23228	117	1	this	this	PRON
etr-23228	117	2	is	be	AUX
etr-23228	117	3	why	why	SCONJ
etr-23228	117	4	past	past	ADJ
etr-23228	117	5	studies	study	NOUN
etr-23228	117	6	suggest	suggest	VERB
etr-23228	117	7	that	that	SCONJ
etr-23228	117	8	frontline	frontline	NOUN
etr-23228	117	9	employees	employee	NOUN
etr-23228	117	10	in	in	ADP
etr-23228	117	11	the	the	DET
etr-23228	117	12	hospitality	hospitality	NOUN
etr-23228	117	13	and	and	CCONJ
etr-23228	117	14	tourism	tourism	NOUN
etr-23228	117	15	organizations	organization	NOUN
etr-23228	117	16	should	should	AUX
etr-23228	117	17	possess	possess	VERB
etr-23228	117	18	technical	technical	ADJ
etr-23228	117	19	and	and	CCONJ
etr-23228	117	20	interpersonal	interpersonal	ADJ
etr-23228	117	21	skills	skill	NOUN
etr-23228	117	22	for	for	ADP
etr-23228	117	23	optimal	optimal	ADJ
etr-23228	117	24	performance	performance	NOUN
etr-23228	117	25	(	(	PUNCT
etr-23228	117	26	hochschild	hochschild	ADJ
etr-23228	117	27	,	,	PUNCT
etr-23228	117	28	1983	1983	NUM
etr-23228	117	29	)	)	PUNCT
etr-23228	117	30	.	.	PUNCT
etr-23228	118	1	as	as	SCONJ
etr-23228	118	2	indicated	indicate	VERB
etr-23228	118	3	above	above	ADV
etr-23228	118	4	,	,	PUNCT
etr-23228	118	5	hospitality	hospitality	NOUN
etr-23228	118	6	synonyms	synonym	NOUN
etr-23228	118	7	include	include	VERB
etr-23228	118	8	friendliness	friendliness	ADJ
etr-23228	118	9	,	,	PUNCT
etr-23228	118	10	warmth	warmth	NOUN
etr-23228	118	11	,	,	PUNCT
etr-23228	118	12	welcome	welcome	INTJ
etr-23228	118	13	,	,	PUNCT
etr-23228	118	14	kindness	kindness	NOUN
etr-23228	118	15	,	,	PUNCT
etr-23228	118	16	openness	openness	NOUN
etr-23228	118	17	,	,	PUNCT
etr-23228	118	18	etc	etc	X
etr-23228	118	19	.	.	X
etr-23228	119	1	according	accord	VERB
etr-23228	119	2	to	to	ADP
etr-23228	119	3	merriam	merriam	PROPN
etr-23228	119	4	webster	webster	PROPN
etr-23228	119	5	’s	’s	PROPN
etr-23228	119	6	dictionary	dictionary	PROPN
etr-23228	119	7	,	,	PUNCT
etr-23228	119	8	hospitality	hospitality	NOUN
etr-23228	119	9	is	be	AUX
etr-23228	119	10	the	the	DET
etr-23228	119	11	generous	generous	ADJ
etr-23228	119	12	and	and	CCONJ
etr-23228	119	13	friendly	friendly	ADJ
etr-23228	119	14	treatment	treatment	NOUN
etr-23228	119	15	of	of	ADP
etr-23228	119	16	guests	guest	NOUN
etr-23228	119	17	and	and	CCONJ
etr-23228	119	18	visitors	visitor	NOUN
etr-23228	119	19	.	.	PUNCT
etr-23228	120	1	collins	collins	PROPN
etr-23228	120	2	english	english	PROPN
etr-23228	120	3	dictionary	dictionary	PROPN
etr-23228	120	4	defined	define	VERB
etr-23228	120	5	hospitality	hospitality	NOUN
etr-23228	120	6	as	as	ADP
etr-23228	120	7	“	"	PUNCT
etr-23228	120	8	friendly	friendly	ADJ
etr-23228	120	9	,	,	PUNCT
etr-23228	120	10	welcoming	welcome	VERB
etr-23228	120	11	behavior	behavior	NOUN
etr-23228	120	12	toward	toward	ADP
etr-23228	120	13	guests	guest	NOUN
etr-23228	120	14	or	or	CCONJ
etr-23228	120	15	people	people	NOUN
etr-23228	120	16	you	you	PRON
etr-23228	120	17	have	have	AUX
etr-23228	120	18	just	just	ADV
etr-23228	120	19	met	meet	VERB
etr-23228	120	20	.	.	PUNCT
etr-23228	120	21	”	"	PUNCT
etr-23228	121	1	according	accord	VERB
etr-23228	121	2	to	to	ADP
etr-23228	121	3	the	the	DET
etr-23228	121	4	macmillan	macmillan	PROPN
etr-23228	121	5	dictionary	dictionary	PROPN
etr-23228	121	6	,	,	PUNCT
etr-23228	121	7	hospitality	hospitality	NOUN
etr-23228	121	8	is	be	AUX
etr-23228	121	9	the	the	DET
etr-23228	121	10	“	"	PUNCT
etr-23228	121	11	friendly	friendly	ADJ
etr-23228	121	12	and	and	CCONJ
etr-23228	121	13	generous	generous	ADJ
etr-23228	121	14	behavior	behavior	NOUN
etr-23228	121	15	toward	toward	ADP
etr-23228	121	16	visitors	visitor	NOUN
etr-23228	121	17	and	and	CCONJ
etr-23228	121	18	guests	guest	NOUN
etr-23228	121	19	,	,	PUNCT
etr-23228	121	20	intended	intend	VERB
etr-23228	121	21	to	to	PART
etr-23228	121	22	make	make	VERB
etr-23228	121	23	them	they	PRON
etr-23228	121	24	feel	feel	VERB
etr-23228	121	25	welcome	welcome	ADJ
etr-23228	121	26	.	.	PUNCT
etr-23228	121	27	”	"	PUNCT
etr-23228	122	1	considering	consider	VERB
etr-23228	122	2	the	the	DET
etr-23228	122	3	above	above	ADJ
etr-23228	122	4	definitions	definition	NOUN
etr-23228	122	5	,	,	PUNCT
etr-23228	122	6	it	it	PRON
etr-23228	122	7	suffices	suffice	VERB
etr-23228	122	8	to	to	PART
etr-23228	122	9	say	say	VERB
etr-23228	122	10	that	that	SCONJ
etr-23228	122	11	hospitality	hospitality	NOUN
etr-23228	122	12	is	be	AUX
etr-23228	122	13	a	a	DET
etr-23228	122	14	social	social	ADJ
etr-23228	122	15	science	science	NOUN
etr-23228	122	16	(	(	PUNCT
etr-23228	122	17	psychology	psychology	NOUN
etr-23228	122	18	)	)	PUNCT
etr-23228	122	19	that	that	PRON
etr-23228	122	20	refers	refer	VERB
etr-23228	122	21	to	to	ADP
etr-23228	122	22	the	the	DET
etr-23228	122	23	friendly	friendly	ADJ
etr-23228	122	24	,	,	PUNCT
etr-23228	122	25	empathetic	empathetic	ADJ
etr-23228	122	26	,	,	PUNCT
etr-23228	122	27	and	and	CCONJ
etr-23228	122	28	kind	kind	ADJ
etr-23228	122	29	way	way	NOUN
etr-23228	122	30	of	of	ADP
etr-23228	122	31	attending	attend	VERB
etr-23228	122	32	to	to	ADP
etr-23228	122	33	people	people	NOUN
etr-23228	122	34	.	.	PUNCT
etr-23228	123	1	connecting	connect	VERB
etr-23228	123	2	hospitality	hospitality	NOUN
etr-23228	123	3	with	with	ADP
etr-23228	123	4	intelligence	intelligence	NOUN
etr-23228	123	5	would	would	AUX
etr-23228	123	6	present	present	VERB
etr-23228	123	7	a	a	DET
etr-23228	123	8	good	good	ADJ
etr-23228	123	9	description	description	NOUN
etr-23228	123	10	of	of	ADP
etr-23228	123	11	hospitality	hospitality	NOUN
etr-23228	123	12	intelligence	intelligence	NOUN
etr-23228	123	13	.	.	PUNCT
etr-23228	124	1	thus	thus	ADV
etr-23228	124	2	,	,	PUNCT
etr-23228	124	3	what	what	PRON
etr-23228	124	4	is	be	AUX
etr-23228	124	5	intelligence	intelligence	NOUN
etr-23228	124	6	?	?	PUNCT
etr-23228	125	1	intelligence	intelligence	NOUN
etr-23228	125	2	:	:	PUNCT
etr-23228	125	3	for	for	ADP
etr-23228	125	4	many	many	ADJ
etr-23228	125	5	decades	decade	NOUN
etr-23228	125	6	,	,	PUNCT
etr-23228	125	7	the	the	DET
etr-23228	125	8	study	study	NOUN
etr-23228	125	9	of	of	ADP
etr-23228	125	10	intelligence	intelligence	NOUN
etr-23228	125	11	was	be	AUX
etr-23228	125	12	mainly	mainly	ADV
etr-23228	125	13	based	base	VERB
etr-23228	125	14	on	on	ADP
etr-23228	125	15	the	the	DET
etr-23228	125	16	use	use	NOUN
etr-23228	125	17	of	of	ADP
etr-23228	125	18	cognition	cognition	NOUN
etr-23228	125	19	abilities	ability	NOUN
etr-23228	125	20	(	(	PUNCT
etr-23228	125	21	e.g.	e.g.	ADV
etr-23228	125	22	,	,	PUNCT
etr-23228	125	23	wechsler	wechsler	NOUN
etr-23228	125	24	,	,	PUNCT
etr-23228	125	25	1939	1939	NUM
etr-23228	125	26	;	;	PUNCT
etr-23228	125	27	piaget	piaget	PROPN
etr-23228	125	28	,	,	PUNCT
etr-23228	125	29	1972	1972	NUM
etr-23228	125	30	)	)	PUNCT
etr-23228	125	31	.	.	PUNCT
etr-23228	126	1	recently	recently	ADV
etr-23228	126	2	,	,	PUNCT
etr-23228	126	3	more	more	ADJ
etr-23228	126	4	approaches	approach	NOUN
etr-23228	126	5	to	to	ADP
etr-23228	126	6	understanding	understand	VERB
etr-23228	126	7	intelligence	intelligence	NOUN
etr-23228	126	8	were	be	AUX
etr-23228	126	9	proposed	propose	VERB
etr-23228	126	10	by	by	ADP
etr-23228	126	11	theorists	theorist	NOUN
etr-23228	126	12	such	such	ADJ
etr-23228	126	13	as	as	ADP
etr-23228	126	14	gardner	gardner	NOUN
etr-23228	126	15	(	(	PUNCT
etr-23228	126	16	1983	1983	NUM
etr-23228	126	17	)	)	PUNCT
etr-23228	126	18	and	and	CCONJ
etr-23228	126	19	sternberg	sternberg	PROPN
etr-23228	126	20	(	(	PUNCT
etr-23228	126	21	1988	1988	NUM
etr-23228	126	22	)	)	PUNCT
etr-23228	126	23	.	.	PUNCT
etr-23228	127	1	one	one	NUM
etr-23228	127	2	of	of	ADP
etr-23228	127	3	the	the	DET
etr-23228	127	4	most	most	ADV
etr-23228	127	5	recent	recent	ADJ
etr-23228	127	6	domains	domain	NOUN
etr-23228	127	7	of	of	ADP
etr-23228	127	8	intelligence	intelligence	NOUN
etr-23228	127	9	is	be	AUX
etr-23228	127	10	“	"	PUNCT
etr-23228	127	11	emotional	emotional	ADJ
etr-23228	127	12	intelligence	intelligence	NOUN
etr-23228	127	13	”	"	PUNCT
etr-23228	127	14	(	(	PUNCT
etr-23228	127	15	goleman	goleman	NOUN
etr-23228	127	16	,	,	PUNCT
etr-23228	127	17	1995	1995	NUM
etr-23228	127	18	)	)	PUNCT
etr-23228	127	19	.	.	PUNCT
etr-23228	128	1	this	this	DET
etr-23228	128	2	particular	particular	ADJ
etr-23228	128	3	domain	domain	NOUN
etr-23228	128	4	of	of	ADP
etr-23228	128	5	intelligence	intelligence	NOUN
etr-23228	128	6	was	be	AUX
etr-23228	128	7	based	base	VERB
etr-23228	128	8	on	on	ADP
etr-23228	128	9	the	the	DET
etr-23228	128	10	experience	experience	NOUN
etr-23228	128	11	and	and	CCONJ
etr-23228	128	12	expression	expression	NOUN
etr-23228	128	13	of	of	ADP
etr-23228	128	14	emotions	emotion	NOUN
etr-23228	128	15	.	.	PUNCT
etr-23228	129	1	presently	presently	ADV
etr-23228	129	2	several	several	ADJ
etr-23228	129	3	models	model	NOUN
etr-23228	129	4	of	of	ADP
etr-23228	129	5	emotional	emotional	ADJ
etr-23228	129	6	intelligence	intelligence	NOUN
etr-23228	129	7	provide	provide	VERB
etr-23228	129	8	different	different	ADJ
etr-23228	129	9	theoretical	theoretical	ADJ
etr-23228	129	10	frameworks	framework	NOUN
etr-23228	129	11	for	for	ADP
etr-23228	129	12	conceptualizing	conceptualize	VERB
etr-23228	129	13	this	this	DET
etr-23228	129	14	particular	particular	ADJ
etr-23228	129	15	domain	domain	NOUN
etr-23228	129	16	of	of	ADP
etr-23228	129	17	intelligence	intelligence	NOUN
etr-23228	129	18	.	.	PUNCT
etr-23228	130	1	these	these	DET
etr-23228	130	2	models	model	NOUN
etr-23228	130	3	indicate	indicate	VERB
etr-23228	130	4	different	different	ADJ
etr-23228	130	5	views	view	NOUN
etr-23228	130	6	on	on	ADP
etr-23228	130	7	the	the	DET
etr-23228	130	8	domain	domain	NOUN
etr-23228	130	9	of	of	ADP
etr-23228	130	10	emotional	emotional	ADJ
etr-23228	130	11	intelligence	intelligence	NOUN
etr-23228	130	12	.	.	PUNCT
etr-23228	131	1	it	it	PRON
etr-23228	131	2	could	could	AUX
etr-23228	131	3	be	be	AUX
etr-23228	131	4	inferred	infer	VERB
etr-23228	131	5	that	that	PRON
etr-23228	131	6	gardner	gardner	NOUN
etr-23228	131	7	(	(	PUNCT
etr-23228	131	8	1983	1983	NUM
etr-23228	131	9	)	)	PUNCT
etr-23228	131	10	concepts	concept	NOUN
etr-23228	131	11	of	of	ADP
etr-23228	131	12	intrapersonal	intrapersonal	ADJ
etr-23228	131	13	and	and	CCONJ
etr-23228	131	14	interpersonal	interpersonal	ADJ
etr-23228	131	15	intelligences	intelligence	NOUN
etr-23228	131	16	provided	provide	VERB
etr-23228	131	17	a	a	DET
etr-23228	131	18	foundation	foundation	NOUN
etr-23228	131	19	for	for	ADP
etr-23228	131	20	later	later	ADJ
etr-23228	131	21	models	model	NOUN
etr-23228	131	22	of	of	ADP
etr-23228	131	23	emotional	emotional	ADJ
etr-23228	131	24	intelligence	intelligence	NOUN
etr-23228	131	25	.	.	PUNCT
etr-23228	132	1	the	the	DET
etr-23228	132	2	concept	concept	NOUN
etr-23228	132	3	of	of	ADP
etr-23228	132	4	emotional	emotional	ADJ
etr-23228	132	5	intelligence	intelligence	NOUN
etr-23228	132	6	was	be	AUX
etr-23228	132	7	initiated	initiate	VERB
etr-23228	132	8	by	by	ADP
etr-23228	132	9	salovey	salovey	NOUN
etr-23228	132	10	and	and	CCONJ
etr-23228	132	11	mayer	mayer	PROPN
etr-23228	132	12	(	(	PUNCT
etr-23228	132	13	1990	1990	NUM
etr-23228	132	14	)	)	PUNCT
etr-23228	132	15	.	.	PUNCT
etr-23228	133	1	it	it	PRON
etr-23228	133	2	was	be	AUX
etr-23228	133	3	later	later	ADV
etr-23228	133	4	revised	revise	VERB
etr-23228	133	5	to	to	PART
etr-23228	133	6	emphasize	emphasize	VERB
etr-23228	133	7	the	the	DET
etr-23228	133	8	cognitive	cognitive	ADJ
etr-23228	133	9	components	component	NOUN
etr-23228	133	10	of	of	ADP
etr-23228	133	11	emotional	emotional	ADJ
etr-23228	133	12	intelligence	intelligence	NOUN
etr-23228	133	13	and	and	CCONJ
etr-23228	133	14	its	its	PRON
etr-23228	133	15	ability	ability	NOUN
etr-23228	133	16	for	for	ADP
etr-23228	133	17	intellectual	intellectual	ADJ
etr-23228	133	18	and	and	CCONJ
etr-23228	133	19	emotional	emotional	ADJ
etr-23228	133	20	growth	growth	NOUN
etr-23228	133	21	(	(	PUNCT
etr-23228	133	22	salovey	salovey	NOUN
etr-23228	133	23	,	,	PUNCT
etr-23228	133	24	mayer	mayer	PROPN
etr-23228	133	25	,	,	PUNCT
etr-23228	133	26	goldman	goldman	PROPN
etr-23228	133	27	,	,	PUNCT
etr-23228	133	28	turvey	turvey	NOUN
etr-23228	133	29	,	,	PUNCT
etr-23228	133	30	&	&	CCONJ
etr-23228	133	31	palfai	palfai	NOUN
etr-23228	133	32	,	,	PUNCT
etr-23228	133	33	1995	1995	NUM
etr-23228	133	34	)	)	PUNCT
etr-23228	133	35	.	.	PUNCT
etr-23228	134	1	currently	currently	ADV
etr-23228	134	2	,	,	PUNCT
etr-23228	134	3	this	this	DET
etr-23228	134	4	domain	domain	NOUN
etr-23228	134	5	of	of	ADP
etr-23228	134	6	intelligence	intelligence	NOUN
etr-23228	134	7	is	be	AUX
etr-23228	134	8	readily	readily	ADV
etr-23228	134	9	adopted	adopt	VERB
etr-23228	134	10	by	by	ADP
etr-23228	134	11	all	all	DET
etr-23228	134	12	sorts	sort	NOUN
etr-23228	134	13	of	of	ADP
etr-23228	134	14	professionals	professional	NOUN
etr-23228	134	15	(	(	PUNCT
etr-23228	134	16	e.g.	e.g.	ADV
etr-23228	134	17	,	,	PUNCT
etr-23228	134	18	educators	educator	NOUN
etr-23228	134	19	,	,	PUNCT
etr-23228	134	20	business	business	NOUN
etr-23228	134	21	organizations	organization	NOUN
etr-23228	134	22	,	,	PUNCT
etr-23228	134	23	medical	medical	ADJ
etr-23228	134	24	practitioners	practitioner	NOUN
etr-23228	134	25	,	,	PUNCT
etr-23228	134	26	arts	art	NOUN
etr-23228	134	27	and	and	CCONJ
etr-23228	134	28	entertainment	entertainment	NOUN
etr-23228	134	29	industry	industry	NOUN
etr-23228	134	30	,	,	PUNCT
etr-23228	134	31	etc	etc	X
etr-23228	134	32	.	.	X
etr-23228	134	33	)	)	PUNCT
etr-23228	135	1	across	across	ADP
etr-23228	135	2	the	the	DET
etr-23228	135	3	world	world	NOUN
etr-23228	135	4	.	.	PUNCT
etr-23228	136	1	according	accord	VERB
etr-23228	136	2	to	to	ADP
etr-23228	136	3	collins	collins	PROPN
etr-23228	136	4	english	english	PROPN
etr-23228	136	5	dictionary	dictionary	PROPN
etr-23228	136	6	,	,	PUNCT
etr-23228	136	7	the	the	DET
etr-23228	136	8	real	real	ADJ
etr-23228	136	9	meaning	meaning	NOUN
etr-23228	136	10	of	of	ADP
etr-23228	136	11	intelligence	intelligence	NOUN
etr-23228	136	12	is	be	AUX
etr-23228	136	13	“	"	PUNCT
etr-23228	136	14	the	the	DET
etr-23228	136	15	ability	ability	NOUN
etr-23228	136	16	to	to	PART
etr-23228	136	17	think	think	VERB
etr-23228	136	18	,	,	PUNCT
etr-23228	136	19	reason	reason	NOUN
etr-23228	136	20	,	,	PUNCT
etr-23228	136	21	and	and	CCONJ
etr-23228	136	22	understand	understand	VERB
etr-23228	136	23	instead	instead	ADV
etr-23228	136	24	of	of	ADP
etr-23228	136	25	doing	do	VERB
etr-23228	136	26	things	thing	NOUN
etr-23228	136	27	automatically	automatically	ADV
etr-23228	136	28	or	or	CCONJ
etr-23228	136	29	by	by	ADP
etr-23228	136	30	instinct	instinct	NOUN
etr-23228	136	31	.	.	PUNCT
etr-23228	136	32	”	"	PUNCT
etr-23228	137	1	the	the	DET
etr-23228	137	2	macmillan	macmillan	PROPN
etr-23228	137	3	dictionary	dictionary	PROPN
etr-23228	137	4	defined	define	VERB
etr-23228	137	5	intelligence	intelligence	NOUN
etr-23228	137	6	as	as	ADP
etr-23228	137	7	“	"	PUNCT
etr-23228	137	8	the	the	DET
etr-23228	137	9	ability	ability	NOUN
etr-23228	137	10	to	to	PART
etr-23228	137	11	understand	understand	VERB
etr-23228	137	12	and	and	CCONJ
etr-23228	137	13	think	think	VERB
etr-23228	137	14	about	about	ADP
etr-23228	137	15	things	thing	NOUN
etr-23228	137	16	,	,	PUNCT
etr-23228	137	17	and	and	CCONJ
etr-23228	137	18	to	to	PART
etr-23228	137	19	gain	gain	VERB
etr-23228	137	20	and	and	CCONJ
etr-23228	137	21	use	use	VERB
etr-23228	137	22	knowledge	knowledge	NOUN
etr-23228	137	23	.	.	PUNCT
etr-23228	137	24	”	"	PUNCT
etr-23228	138	1	bearing	bear	VERB
etr-23228	138	2	the	the	DET
etr-23228	138	3	above	above	ADV
etr-23228	138	4	in	in	ADP
etr-23228	138	5	mind	mind	NOUN
etr-23228	138	6	,	,	PUNCT
etr-23228	138	7	it	it	PRON
etr-23228	138	8	suffices	suffice	VERB
etr-23228	138	9	to	to	PART
etr-23228	138	10	say	say	VERB
etr-23228	138	11	that	that	SCONJ
etr-23228	138	12	intelligence	intelligence	NOUN
etr-23228	138	13	is	be	AUX
etr-23228	138	14	more	more	ADJ
etr-23228	138	15	than	than	ADP
etr-23228	138	16	analytical	analytical	ADJ
etr-23228	138	17	skills	skill	NOUN
etr-23228	138	18	.	.	PUNCT
etr-23228	139	1	for	for	ADP
etr-23228	139	2	hunters	hunter	NOUN
etr-23228	139	3	,	,	PUNCT
etr-23228	139	4	intelligence	intelligence	NOUN
etr-23228	139	5	might	might	AUX
etr-23228	139	6	be	be	AUX
etr-23228	139	7	foraging	forage	VERB
etr-23228	139	8	skills	skill	NOUN
etr-23228	139	9	or	or	CCONJ
etr-23228	139	10	https://creativecommons.org/licenses/by/4.0/	https://creativecommons.org/licenses/by/4.0/	PROPN
etr-23228	139	11	ogbeide	ogbeide	ADJ
etr-23228	139	12	,	,	PUNCT
etr-23228	139	13	g	g	PROPN
etr-23228	139	14	-	-	PUNCT
etr-23228	139	15	c.	c.	NOUN
etr-23228	139	16	(	(	PUNCT
etr-23228	139	17	2019	2019	NUM
etr-23228	139	18	)	)	PUNCT
etr-23228	139	19	/	/	SYM
etr-23228	139	20	events	event	NOUN
etr-23228	139	21	and	and	CCONJ
etr-23228	139	22	tourism	tourism	NOUN
etr-23228	139	23	review	review	NOUN
etr-23228	139	24	,	,	PUNCT
etr-23228	139	25	2(1	2(1	NUM
etr-23228	139	26	)	)	PUNCT
etr-23228	139	27	,	,	PUNCT
etr-23228	139	28	1	1	NUM
etr-23228	139	29	-	-	SYM
etr-23228	139	30	20	20	NUM
etr-23228	139	31	.	.	NOUN
etr-23228	139	32	7	7	NUM
etr-23228	139	33	events	event	NOUN
etr-23228	139	34	and	and	CCONJ
etr-23228	139	35	tourism	tourism	NOUN
etr-23228	139	36	review	review	NOUN
etr-23228	139	37	vol	vol	NOUN
etr-23228	139	38	.	.	PROPN
etr-23228	140	1	2	2	NUM
etr-23228	140	2	no	no	NOUN
etr-23228	140	3	.	.	NOUN
etr-23228	140	4	1	1	NUM
etr-23228	140	5	(	(	PUNCT
etr-23228	140	6	spring	spring	NOUN
etr-23228	140	7	2019	2019	NUM
etr-23228	140	8	)	)	PUNCT
etr-23228	140	9	,	,	PUNCT
etr-23228	140	10	1	1	NUM
etr-23228	140	11	-	-	SYM
etr-23228	140	12	20	20	NUM
etr-23228	140	13	,	,	PUNCT
etr-23228	140	14	doi	doi	NOUN
etr-23228	140	15	:	:	PUNCT
etr-23228	140	16	10.18060/23228	10.18060/23228	NUM
etr-23228	140	17	copyright	copyright	NOUN
etr-23228	140	18	©	©	PROPN
etr-23228	140	19	2019	2019	NUM
etr-23228	140	20	godwin	godwin	NOUN
etr-23228	140	21	-	-	PUNCT
etr-23228	140	22	charles	charles	PROPN
etr-23228	140	23	ogbeide	ogbeide	ADJ
etr-23228	140	24	.	.	PUNCT
etr-23228	141	1	this	this	DET
etr-23228	141	2	work	work	NOUN
etr-23228	141	3	is	be	AUX
etr-23228	141	4	licensed	license	VERB
etr-23228	141	5	under	under	ADP
etr-23228	141	6	a	a	DET
etr-23228	141	7	creative	creative	ADJ
etr-23228	141	8	commons	common	NOUN
etr-23228	141	9	attribution	attribution	NOUN
etr-23228	141	10	4.0	4.0	NUM
etr-23228	141	11	international	international	ADJ
etr-23228	141	12	license	license	NOUN
etr-23228	141	13	.	.	PUNCT
etr-23228	142	1	survival	survival	NOUN
etr-23228	142	2	skills	skill	NOUN
etr-23228	142	3	.	.	PUNCT
etr-23228	143	1	for	for	ADP
etr-23228	143	2	linguists	linguist	NOUN
etr-23228	143	3	,	,	PUNCT
etr-23228	143	4	intelligence	intelligence	NOUN
etr-23228	143	5	might	might	AUX
etr-23228	143	6	be	be	AUX
etr-23228	143	7	language	language	NOUN
etr-23228	143	8	skills	skill	NOUN
etr-23228	143	9	.	.	PUNCT
etr-23228	144	1	for	for	ADP
etr-23228	144	2	musicians	musician	NOUN
etr-23228	144	3	,	,	PUNCT
etr-23228	144	4	intelligence	intelligence	NOUN
etr-23228	144	5	might	might	AUX
etr-23228	144	6	be	be	AUX
etr-23228	144	7	music	music	NOUN
etr-23228	144	8	composition	composition	NOUN
etr-23228	144	9	skills	skill	NOUN
etr-23228	144	10	.	.	PUNCT
etr-23228	145	1	for	for	ADP
etr-23228	145	2	hospitality	hospitality	NOUN
etr-23228	145	3	professionals	professional	NOUN
etr-23228	145	4	,	,	PUNCT
etr-23228	145	5	intelligence	intelligence	NOUN
etr-23228	145	6	might	might	AUX
etr-23228	145	7	be	be	AUX
etr-23228	145	8	hospitality	hospitality	NOUN
etr-23228	145	9	skills	skill	NOUN
etr-23228	145	10	.	.	PUNCT
etr-23228	146	1	hence	hence	ADV
etr-23228	146	2	,	,	PUNCT
etr-23228	146	3	hospitality	hospitality	NOUN
etr-23228	146	4	intelligence	intelligence	NOUN
etr-23228	146	5	refers	refer	VERB
etr-23228	146	6	to	to	ADP
etr-23228	146	7	the	the	DET
etr-23228	146	8	ability	ability	NOUN
etr-23228	146	9	to	to	PART
etr-23228	146	10	deliberately	deliberately	ADV
etr-23228	146	11	attend	attend	VERB
etr-23228	146	12	to	to	ADP
etr-23228	146	13	people	people	NOUN
etr-23228	146	14	with	with	ADP
etr-23228	146	15	friendliness	friendliness	ADJ
etr-23228	146	16	,	,	PUNCT
etr-23228	146	17	empathy	empathy	NOUN
etr-23228	146	18	,	,	PUNCT
etr-23228	146	19	and	and	CCONJ
etr-23228	146	20	kindness	kindness	NOUN
etr-23228	146	21	(	(	PUNCT
etr-23228	146	22	see	see	VERB
etr-23228	146	23	figure	figure	NOUN
etr-23228	146	24	2	2	NUM
etr-23228	146	25	)	)	PUNCT
etr-23228	146	26	.	.	PUNCT
etr-23228	147	1	these	these	DET
etr-23228	147	2	ideas	idea	NOUN
etr-23228	147	3	of	of	ADP
etr-23228	147	4	intelligence	intelligence	NOUN
etr-23228	147	5	were	be	AUX
etr-23228	147	6	supported	support	VERB
etr-23228	147	7	by	by	ADP
etr-23228	147	8	howard	howard	PROPN
etr-23228	147	9	gardner	gardner	PROPN
etr-23228	147	10	’s	’s	PART
etr-23228	147	11	theory	theory	NOUN
etr-23228	147	12	of	of	ADP
etr-23228	147	13	multiple	multiple	ADJ
etr-23228	147	14	intelligence	intelligence	NOUN
etr-23228	147	15	,	,	PUNCT
etr-23228	147	16	which	which	PRON
etr-23228	147	17	differentiates	differentiate	VERB
etr-23228	147	18	intelligence	intelligence	NOUN
etr-23228	147	19	into	into	ADP
etr-23228	147	20	specific	specific	ADJ
etr-23228	147	21	'	'	NOUN
etr-23228	147	22	modalities	modality	NOUN
etr-23228	147	23	,	,	PUNCT
etr-23228	147	24	'	'	PUNCT
etr-23228	147	25	instead	instead	ADV
etr-23228	147	26	of	of	ADP
etr-23228	147	27	seeing	see	VERB
etr-23228	147	28	human	human	ADJ
etr-23228	147	29	intelligence	intelligence	NOUN
etr-23228	147	30	as	as	ADP
etr-23228	147	31	one	one	NUM
etr-23228	147	32	general	general	ADJ
etr-23228	147	33	ability	ability	NOUN
etr-23228	147	34	(	(	PUNCT
etr-23228	147	35	gardner	gardner	NOUN
etr-23228	147	36	,	,	PUNCT
etr-23228	147	37	1983	1983	NUM
etr-23228	147	38	)	)	PUNCT
etr-23228	147	39	.	.	PUNCT
etr-23228	148	1	howard	howard	PROPN
etr-23228	148	2	gardner	gardner	PROPN
etr-23228	148	3	proposed	propose	VERB
etr-23228	148	4	this	this	DET
etr-23228	148	5	model	model	NOUN
etr-23228	148	6	in	in	ADP
etr-23228	148	7	his	his	PRON
etr-23228	148	8	1983	1983	NUM
etr-23228	148	9	book	book	NOUN
etr-23228	148	10	,	,	PUNCT
etr-23228	148	11	frames	frame	NOUN
etr-23228	148	12	of	of	ADP
etr-23228	148	13	mind	mind	NOUN
etr-23228	148	14	:	:	PUNCT
etr-23228	148	15	the	the	DET
etr-23228	148	16	theory	theory	NOUN
etr-23228	148	17	of	of	ADP
etr-23228	148	18	multiple	multiple	ADJ
etr-23228	148	19	intelligences	intelligence	NOUN
etr-23228	148	20	.	.	PUNCT
etr-23228	149	1	he	he	PRON
etr-23228	149	2	argues	argue	VERB
etr-23228	149	3	that	that	SCONJ
etr-23228	149	4	humans	human	NOUN
etr-23228	149	5	possess	possess	VERB
etr-23228	149	6	eight	eight	NUM
etr-23228	149	7	or	or	CCONJ
etr-23228	149	8	more	more	ADV
etr-23228	149	9	relatively	relatively	ADV
etr-23228	149	10	independent	independent	ADJ
etr-23228	149	11	intelligences	intelligence	NOUN
etr-23228	149	12	.	.	PUNCT
etr-23228	150	1	humans	human	NOUN
etr-23228	150	2	draw	draw	VERB
etr-23228	150	3	on	on	ADP
etr-23228	150	4	these	these	DET
etr-23228	150	5	intelligences	intelligence	NOUN
etr-23228	150	6	,	,	PUNCT
etr-23228	150	7	corporately	corporately	ADV
etr-23228	150	8	,	,	PUNCT
etr-23228	150	9	and	and	CCONJ
etr-23228	150	10	individually	individually	ADV
etr-23228	150	11	,	,	PUNCT
etr-23228	150	12	to	to	PART
etr-23228	150	13	create	create	VERB
etr-23228	150	14	products	product	NOUN
etr-23228	150	15	and	and	CCONJ
etr-23228	150	16	resolve	resolve	VERB
etr-23228	150	17	challenges	challenge	NOUN
etr-23228	150	18	in	in	ADP
etr-23228	150	19	various	various	ADJ
etr-23228	150	20	context	context	NOUN
etr-23228	150	21	(	(	PUNCT
etr-23228	150	22	gardner	gardner	NOUN
etr-23228	150	23	,	,	PUNCT
etr-23228	150	24	1983	1983	NUM
etr-23228	150	25	)	)	PUNCT
etr-23228	150	26	.	.	PUNCT
etr-23228	151	1	figure	figure	NOUN
etr-23228	151	2	2	2	NUM
etr-23228	151	3	.	.	PUNCT
etr-23228	151	4	hospitality	hospitality	NOUN
etr-23228	151	5	intelligence	intelligence	NOUN
etr-23228	151	6	defined	define	VERB
etr-23228	151	7	dimensions	dimension	NOUN
etr-23228	151	8	of	of	ADP
etr-23228	151	9	hospitality	hospitality	NOUN
etr-23228	151	10	intelligence	intelligence	NOUN
etr-23228	151	11	the	the	DET
etr-23228	151	12	dimension	dimension	NOUN
etr-23228	151	13	of	of	ADP
etr-23228	151	14	hospitality	hospitality	NOUN
etr-23228	151	15	intelligence	intelligence	NOUN
etr-23228	151	16	was	be	AUX
etr-23228	151	17	developed	develop	VERB
etr-23228	151	18	from	from	ADP
etr-23228	151	19	an	an	DET
etr-23228	151	20	extensive	extensive	ADJ
etr-23228	151	21	review	review	NOUN
etr-23228	151	22	of	of	ADP
etr-23228	151	23	literature	literature	NOUN
etr-23228	151	24	followed	follow	VERB
etr-23228	151	25	by	by	ADP
etr-23228	151	26	a	a	DET
etr-23228	151	27	preliminary	preliminary	ADJ
etr-23228	151	28	analysis	analysis	NOUN
etr-23228	151	29	of	of	ADP
etr-23228	151	30	hospitable	hospitable	ADJ
etr-23228	151	31	behaviors	behavior	NOUN
etr-23228	151	32	.	.	PUNCT
etr-23228	152	1	the	the	DET
etr-23228	152	2	result	result	NOUN
etr-23228	152	3	of	of	ADP
etr-23228	152	4	the	the	DET
etr-23228	152	5	review	review	NOUN
etr-23228	152	6	is	be	AUX
etr-23228	152	7	organized	organize	VERB
etr-23228	152	8	into	into	ADP
etr-23228	152	9	seven	seven	NUM
etr-23228	152	10	main	main	ADJ
etr-23228	152	11	dimensions	dimension	NOUN
etr-23228	152	12	of	of	ADP
etr-23228	152	13	hospitality	hospitality	NOUN
etr-23228	152	14	intelligence	intelligence	NOUN
etr-23228	152	15	.	.	PUNCT
etr-23228	153	1	these	these	DET
etr-23228	153	2	seven	seven	NUM
etr-23228	153	3	dimensions	dimension	NOUN
etr-23228	153	4	were	be	AUX
etr-23228	153	5	discovered	discover	VERB
etr-23228	153	6	to	to	PART
etr-23228	153	7	be	be	AUX
etr-23228	153	8	hospitable	hospitable	ADJ
etr-23228	153	9	habits	habit	NOUN
etr-23228	153	10	for	for	ADP
etr-23228	153	11	positive	positive	ADJ
etr-23228	153	12	and	and	CCONJ
etr-23228	153	13	delightful	delightful	ADJ
etr-23228	153	14	customer	customer	NOUN
etr-23228	153	15	experience	experience	NOUN
etr-23228	153	16	.	.	PUNCT
etr-23228	154	1	these	these	DET
etr-23228	154	2	habits	habit	NOUN
etr-23228	154	3	indicate	indicate	VERB
etr-23228	154	4	the	the	DET
etr-23228	154	5	importance	importance	NOUN
etr-23228	154	6	of	of	ADP
etr-23228	154	7	going	go	VERB
etr-23228	154	8	above	above	ADV
etr-23228	154	9	and	and	CCONJ
etr-23228	154	10	beyond	beyond	ADP
etr-23228	154	11	the	the	DET
etr-23228	154	12	customer	customer	NOUN
etr-23228	154	13	’s	’s	PART
etr-23228	154	14	needs	need	NOUN
etr-23228	154	15	for	for	ADP
etr-23228	154	16	a	a	DET
etr-23228	154	17	great	great	ADJ
etr-23228	154	18	experience	experience	NOUN
etr-23228	154	19	in	in	ADP
etr-23228	154	20	any	any	DET
etr-23228	154	21	organization	organization	NOUN
etr-23228	154	22	.	.	PUNCT
etr-23228	155	1	the	the	DET
etr-23228	155	2	seven	seven	NUM
etr-23228	155	3	main	main	ADJ
etr-23228	155	4	dimensions	dimension	NOUN
etr-23228	155	5	of	of	ADP
etr-23228	155	6	hospitality	hospitality	NOUN
etr-23228	155	7	intelligence	intelligence	NOUN
etr-23228	155	8	include	include	VERB
etr-23228	155	9	(	(	PUNCT
etr-23228	155	10	1	1	X
etr-23228	155	11	)	)	PUNCT
etr-23228	155	12	enthusiasm	enthusiasm	NOUN
etr-23228	155	13	,	,	PUNCT
etr-23228	155	14	(	(	PUNCT
etr-23228	155	15	2	2	X
etr-23228	155	16	)	)	PUNCT
etr-23228	155	17	acknowledgment	acknowledgment	NOUN
etr-23228	155	18	,	,	PUNCT
etr-23228	155	19	(	(	PUNCT
etr-23228	155	20	3	3	X
etr-23228	155	21	)	)	PUNCT
etr-23228	155	22	friendliness	friendliness	NOUN
etr-23228	155	23	,	,	PUNCT
etr-23228	155	24	(	(	PUNCT
etr-23228	155	25	4	4	X
etr-23228	155	26	)	)	PUNCT
etr-23228	155	27	respect	respect	NOUN
etr-23228	155	28	,	,	PUNCT
etr-23228	155	29	(	(	PUNCT
etr-23228	155	30	5	5	X
etr-23228	155	31	)	)	PUNCT
etr-23228	155	32	empathy	empathy	NOUN
etr-23228	155	33	,	,	PUNCT
etr-23228	155	34	(	(	PUNCT
etr-23228	155	35	6	6	NUM
etr-23228	155	36	)	)	PUNCT
etr-23228	155	37	kindness	kindness	NOUN
etr-23228	155	38	,	,	PUNCT
etr-23228	155	39	and	and	CCONJ
etr-23228	155	40	(	(	PUNCT
etr-23228	155	41	7	7	X
etr-23228	155	42	)	)	PUNCT
etr-23228	155	43	gratitude	gratitude	NOUN
etr-23228	155	44	.	.	PUNCT
etr-23228	156	1	enthusiasm	enthusiasm	NOUN
etr-23228	156	2	:	:	PUNCT
etr-23228	156	3	the	the	DET
etr-23228	156	4	first	first	ADJ
etr-23228	156	5	dimension	dimension	NOUN
etr-23228	156	6	of	of	ADP
etr-23228	156	7	hospitality	hospitality	NOUN
etr-23228	156	8	intelligence	intelligence	NOUN
etr-23228	156	9	is	be	AUX
etr-23228	156	10	enthusiasm	enthusiasm	NOUN
etr-23228	156	11	.	.	PUNCT
etr-23228	157	1	collins	collins	PROPN
etr-23228	157	2	english	english	PROPN
etr-23228	157	3	dictionary	dictionary	PROPN
etr-23228	157	4	defined	define	VERB
etr-23228	157	5	enthusiasm	enthusiasm	NOUN
etr-23228	157	6	as	as	ADP
etr-23228	157	7	“	"	PUNCT
etr-23228	157	8	great	great	ADJ
etr-23228	157	9	eagerness	eagerness	NOUN
etr-23228	157	10	to	to	PART
etr-23228	157	11	be	be	AUX
etr-23228	157	12	involved	involve	VERB
etr-23228	157	13	in	in	ADP
etr-23228	157	14	a	a	DET
etr-23228	157	15	particular	particular	ADJ
etr-23228	157	16	activity	activity	NOUN
etr-23228	157	17	that	that	PRON
etr-23228	157	18	you	you	PRON
etr-23228	157	19	like	like	VERB
etr-23228	157	20	and	and	CCONJ
etr-23228	157	21	enjoy	enjoy	VERB
etr-23228	157	22	or	or	CCONJ
etr-23228	157	23	that	that	SCONJ
etr-23228	157	24	you	you	PRON
etr-23228	157	25	think	think	VERB
etr-23228	157	26	is	be	AUX
etr-23228	157	27	important	important	ADJ
etr-23228	157	28	.	.	PUNCT
etr-23228	157	29	”	"	PUNCT
etr-23228	158	1	for	for	ADP
etr-23228	158	2	hospitality	hospitality	NOUN
etr-23228	158	3	professionals	professional	NOUN
etr-23228	158	4	,	,	PUNCT
etr-23228	158	5	enthusiasm	enthusiasm	NOUN
etr-23228	158	6	refers	refer	VERB
etr-23228	158	7	to	to	ADP
etr-23228	158	8	the	the	DET
etr-23228	158	9	eagerness	eagerness	NOUN
etr-23228	158	10	,	,	PUNCT
etr-23228	158	11	passion	passion	NOUN
etr-23228	158	12	,	,	PUNCT
etr-23228	158	13	and	and	CCONJ
etr-23228	158	14	excitement	excitement	NOUN
etr-23228	158	15	the	the	DET
etr-23228	158	16	employees	employee	NOUN
etr-23228	158	17	exude	exude	VERB
etr-23228	158	18	when	when	SCONJ
etr-23228	158	19	they	they	PRON
etr-23228	158	20	are	be	AUX
etr-23228	158	21	in	in	ADP
etr-23228	158	22	front	front	NOUN
etr-23228	158	23	of	of	ADP
etr-23228	158	24	a	a	DET
etr-23228	158	25	customer	customer	NOUN
etr-23228	158	26	/	/	SYM
etr-23228	158	27	guest	guest	NOUN
etr-23228	158	28	.	.	PUNCT
etr-23228	159	1	this	this	DET
etr-23228	159	2	enthusiasm	enthusiasm	NOUN
etr-23228	159	3	can	can	AUX
etr-23228	159	4	be	be	AUX
etr-23228	159	5	detected	detect	VERB
etr-23228	159	6	in	in	ADP
etr-23228	159	7	the	the	DET
etr-23228	159	8	employee	employee	NOUN
etr-23228	159	9	body	body	NOUN
etr-23228	159	10	language	language	NOUN
etr-23228	159	11	and	and	CCONJ
etr-23228	159	12	tone	tone	NOUN
etr-23228	159	13	of	of	ADP
etr-23228	159	14	voice	voice	NOUN
etr-23228	159	15	.	.	PUNCT
etr-23228	160	1	communication	communication	NOUN
etr-23228	160	2	not	not	PART
etr-23228	160	3	only	only	ADV
etr-23228	160	4	encompasses	encompass	VERB
etr-23228	160	5	verbal	verbal	ADJ
etr-23228	160	6	and	and	CCONJ
etr-23228	160	7	written	write	VERB
etr-23228	160	8	language	language	NOUN
etr-23228	160	9	,	,	PUNCT
etr-23228	160	10	but	but	CCONJ
etr-23228	160	11	body	body	NOUN
etr-23228	160	12	language	language	NOUN
etr-23228	160	13	https://creativecommons.org/licenses/by/4.0/	https://creativecommons.org/licenses/by/4.0/	PROPN
etr-23228	160	14	ogbeide	ogbeide	ADJ
etr-23228	160	15	,	,	PUNCT
etr-23228	160	16	g	g	PROPN
etr-23228	160	17	-	-	PUNCT
etr-23228	160	18	c.	c.	NOUN
etr-23228	160	19	(	(	PUNCT
etr-23228	160	20	2019	2019	NUM
etr-23228	160	21	)	)	PUNCT
etr-23228	160	22	/	/	SYM
etr-23228	160	23	events	event	NOUN
etr-23228	160	24	and	and	CCONJ
etr-23228	160	25	tourism	tourism	NOUN
etr-23228	160	26	review	review	NOUN
etr-23228	160	27	,	,	PUNCT
etr-23228	160	28	2(1	2(1	NUM
etr-23228	160	29	)	)	PUNCT
etr-23228	160	30	,	,	PUNCT
etr-23228	160	31	1	1	NUM
etr-23228	160	32	-	-	SYM
etr-23228	160	33	20	20	NUM
etr-23228	160	34	.	.	NOUN
etr-23228	160	35	8	8	NUM
etr-23228	160	36	events	event	NOUN
etr-23228	160	37	and	and	CCONJ
etr-23228	160	38	tourism	tourism	NOUN
etr-23228	160	39	review	review	NOUN
etr-23228	160	40	vol	vol	NOUN
etr-23228	160	41	.	.	PROPN
etr-23228	161	1	2	2	NUM
etr-23228	162	1	no	no	NOUN
etr-23228	162	2	.	.	NOUN
etr-23228	162	3	1	1	NUM
etr-23228	162	4	(	(	PUNCT
etr-23228	162	5	spring	spring	NOUN
etr-23228	162	6	2019	2019	NUM
etr-23228	162	7	)	)	PUNCT
etr-23228	162	8	,	,	PUNCT
etr-23228	162	9	1	1	NUM
etr-23228	162	10	-	-	SYM
etr-23228	162	11	20	20	NUM
etr-23228	162	12	,	,	PUNCT
etr-23228	162	13	doi	doi	NOUN
etr-23228	162	14	:	:	PUNCT
etr-23228	162	15	10.18060/23228	10.18060/23228	NUM
etr-23228	162	16	copyright	copyright	NOUN
etr-23228	162	17	©	©	PROPN
etr-23228	162	18	2019	2019	NUM
etr-23228	162	19	godwin	godwin	NOUN
etr-23228	162	20	-	-	PUNCT
etr-23228	162	21	charles	charles	PROPN
etr-23228	162	22	ogbeide	ogbeide	ADJ
etr-23228	162	23	.	.	PUNCT
etr-23228	163	1	this	this	DET
etr-23228	163	2	work	work	NOUN
etr-23228	163	3	is	be	AUX
etr-23228	163	4	licensed	license	VERB
etr-23228	163	5	under	under	ADP
etr-23228	163	6	a	a	DET
etr-23228	163	7	creative	creative	ADJ
etr-23228	163	8	commons	common	NOUN
etr-23228	163	9	attribution	attribution	NOUN
etr-23228	163	10	4.0	4.0	NUM
etr-23228	163	11	international	international	ADJ
etr-23228	163	12	license	license	NOUN
etr-23228	163	13	.	.	PUNCT
etr-23228	164	1	during	during	ADP
etr-23228	164	2	face	face	NOUN
etr-23228	164	3	-	-	PUNCT
etr-23228	164	4	to	to	ADP
etr-23228	164	5	-	-	PUNCT
etr-23228	164	6	face	face	NOUN
etr-23228	164	7	encounters	encounter	NOUN
etr-23228	164	8	communicate	communicate	VERB
etr-23228	164	9	quite	quite	DET
etr-23228	164	10	a	a	DET
etr-23228	164	11	lot	lot	NOUN
etr-23228	164	12	as	as	ADV
etr-23228	164	13	well	well	ADV
etr-23228	164	14	.	.	PUNCT
etr-23228	165	1	non	non	ADJ
etr-23228	165	2	-	-	ADJ
etr-23228	165	3	verbal	verbal	ADJ
etr-23228	165	4	communication	communication	NOUN
etr-23228	165	5	is	be	AUX
etr-23228	165	6	all	all	PRON
etr-23228	165	7	of	of	ADP
etr-23228	165	8	the	the	DET
etr-23228	165	9	ways	way	NOUN
etr-23228	165	10	we	we	PRON
etr-23228	165	11	act	act	VERB
etr-23228	165	12	,	,	PUNCT
etr-23228	165	13	facial	facial	ADJ
etr-23228	165	14	expressions	expression	NOUN
etr-23228	165	15	,	,	PUNCT
etr-23228	165	16	arm	arm	NOUN
etr-23228	165	17	and	and	CCONJ
etr-23228	165	18	body	body	NOUN
etr-23228	165	19	positioning	positioning	NOUN
etr-23228	165	20	,	,	PUNCT
etr-23228	165	21	reactions	reaction	NOUN
etr-23228	165	22	,	,	PUNCT
etr-23228	165	23	etc	etc	X
etr-23228	165	24	.	.	X
etr-23228	166	1	(	(	PUNCT
etr-23228	166	2	michael	michael	PROPN
etr-23228	166	3	,	,	PUNCT
etr-23228	166	4	1999	1999	NUM
etr-23228	166	5	)	)	PUNCT
etr-23228	166	6	.	.	PUNCT
etr-23228	167	1	enthusiasm	enthusiasm	NOUN
etr-23228	167	2	could	could	AUX
etr-23228	167	3	be	be	AUX
etr-23228	167	4	detected	detect	VERB
etr-23228	167	5	in	in	ADP
etr-23228	167	6	frontline	frontline	NOUN
etr-23228	167	7	employees	employee	NOUN
etr-23228	167	8	’	’	PART
etr-23228	167	9	expressions	expression	NOUN
etr-23228	167	10	and	and	CCONJ
etr-23228	167	11	willingness	willingness	NOUN
etr-23228	167	12	to	to	PART
etr-23228	167	13	assist	assist	VERB
etr-23228	167	14	a	a	DET
etr-23228	167	15	customer	customer	NOUN
etr-23228	167	16	.	.	PUNCT
etr-23228	168	1	most	most	ADJ
etr-23228	168	2	frontline	frontline	NOUN
etr-23228	168	3	employees	employee	NOUN
etr-23228	168	4	would	would	AUX
etr-23228	168	5	express	express	VERB
etr-23228	168	6	their	their	PRON
etr-23228	168	7	willingness	willingness	NOUN
etr-23228	168	8	to	to	PART
etr-23228	168	9	help	help	VERB
etr-23228	168	10	by	by	ADP
etr-23228	168	11	saying	say	VERB
etr-23228	168	12	:	:	PUNCT
etr-23228	168	13	“	"	PUNCT
etr-23228	168	14	may	may	AUX
etr-23228	168	15	i	i	PRON
etr-23228	168	16	help	help	VERB
etr-23228	168	17	you	you	PRON
etr-23228	168	18	?	?	PUNCT
etr-23228	168	19	”	"	PUNCT
etr-23228	169	1	this	this	PRON
etr-23228	169	2	is	be	AUX
etr-23228	169	3	good	good	ADJ
etr-23228	169	4	verbal	verbal	ADJ
etr-23228	169	5	communication	communication	NOUN
etr-23228	169	6	of	of	ADP
etr-23228	169	7	the	the	DET
etr-23228	169	8	employee	employee	NOUN
etr-23228	169	9	’s	’s	PART
etr-23228	169	10	willingness	willingness	NOUN
etr-23228	169	11	to	to	PART
etr-23228	169	12	help	help	VERB
etr-23228	169	13	.	.	PUNCT
etr-23228	170	1	however	however	ADV
etr-23228	170	2	,	,	PUNCT
etr-23228	170	3	how	how	SCONJ
etr-23228	170	4	the	the	DET
etr-23228	170	5	employee	employee	NOUN
etr-23228	170	6	asked	ask	VERB
etr-23228	170	7	the	the	DET
etr-23228	170	8	question	question	NOUN
etr-23228	170	9	and	and	CCONJ
etr-23228	170	10	her	she	PRON
etr-23228	170	11	/	/	SYM
etr-23228	170	12	his	his	PRON
etr-23228	170	13	body	body	NOUN
etr-23228	170	14	language	language	NOUN
etr-23228	170	15	is	be	AUX
etr-23228	170	16	a	a	DET
etr-23228	170	17	great	great	ADJ
etr-23228	170	18	indication	indication	NOUN
etr-23228	170	19	of	of	ADP
etr-23228	170	20	the	the	DET
etr-23228	170	21	employee	employee	NOUN
etr-23228	170	22	’s	’s	PART
etr-23228	170	23	real	real	ADJ
etr-23228	170	24	willingness	willingness	NOUN
etr-23228	170	25	and	and	CCONJ
etr-23228	170	26	enthusiasm	enthusiasm	NOUN
etr-23228	170	27	to	to	PART
etr-23228	170	28	help	help	VERB
etr-23228	170	29	.	.	PUNCT
etr-23228	171	1	if	if	SCONJ
etr-23228	171	2	you	you	PRON
etr-23228	171	3	want	want	VERB
etr-23228	171	4	to	to	PART
etr-23228	171	5	communicate	communicate	VERB
etr-23228	171	6	candid	candid	ADJ
etr-23228	171	7	desire	desire	NOUN
etr-23228	171	8	and	and	CCONJ
etr-23228	171	9	enthusiasm	enthusiasm	NOUN
etr-23228	171	10	to	to	PART
etr-23228	171	11	serve	serve	VERB
etr-23228	171	12	your	your	PRON
etr-23228	171	13	customers	customer	NOUN
etr-23228	171	14	,	,	PUNCT
etr-23228	171	15	you	you	PRON
etr-23228	171	16	must	must	AUX
etr-23228	171	17	be	be	AUX
etr-23228	171	18	mindful	mindful	ADJ
etr-23228	171	19	of	of	ADP
etr-23228	171	20	your	your	PRON
etr-23228	171	21	body	body	NOUN
etr-23228	171	22	movement	movement	NOUN
etr-23228	171	23	,	,	PUNCT
etr-23228	171	24	facial	facial	ADJ
etr-23228	171	25	expressions	expression	NOUN
etr-23228	171	26	,	,	PUNCT
etr-23228	171	27	attitudes	attitude	NOUN
etr-23228	171	28	,	,	PUNCT
etr-23228	171	29	tone	tone	NOUN
etr-23228	171	30	of	of	ADP
etr-23228	171	31	voice	voice	NOUN
etr-23228	171	32	,	,	PUNCT
etr-23228	171	33	gestures	gesture	NOUN
etr-23228	171	34	,	,	PUNCT
etr-23228	171	35	and	and	CCONJ
etr-23228	171	36	interactions	interaction	NOUN
etr-23228	171	37	-	-	PUNCT
etr-23228	171	38	posture	posture	NOUN
etr-23228	171	39	(	(	PUNCT
etr-23228	171	40	michael	michael	PROPN
etr-23228	171	41	,	,	PUNCT
etr-23228	171	42	1999	1999	NUM
etr-23228	171	43	)	)	PUNCT
etr-23228	171	44	.	.	PUNCT
etr-23228	172	1	human	human	ADJ
etr-23228	172	2	body	body	NOUN
etr-23228	172	3	language	language	NOUN
etr-23228	172	4	is	be	AUX
etr-23228	172	5	unique	unique	ADJ
etr-23228	172	6	and	and	CCONJ
etr-23228	172	7	could	could	AUX
etr-23228	172	8	be	be	AUX
etr-23228	172	9	interpreted	interpret	VERB
etr-23228	172	10	as	as	ADP
etr-23228	172	11	our	our	PRON
etr-23228	172	12	actual	actual	ADJ
etr-23228	172	13	feelings	feeling	NOUN
etr-23228	172	14	than	than	ADP
etr-23228	172	15	words	word	NOUN
etr-23228	172	16	.	.	PUNCT
etr-23228	173	1	it	it	PRON
etr-23228	173	2	not	not	PART
etr-23228	173	3	uncommon	uncommon	ADJ
etr-23228	173	4	to	to	PART
etr-23228	173	5	ask	ask	VERB
etr-23228	173	6	a	a	DET
etr-23228	173	7	loved	loved	ADJ
etr-23228	173	8	one	one	NOUN
etr-23228	173	9	if	if	SCONJ
etr-23228	173	10	she	she	PRON
etr-23228	173	11	or	or	CCONJ
etr-23228	173	12	he	he	PRON
etr-23228	173	13	is	be	AUX
etr-23228	173	14	okay	okay	ADJ
etr-23228	173	15	.	.	PUNCT
etr-23228	174	1	the	the	DET
etr-23228	174	2	person	person	NOUN
etr-23228	174	3	asking	ask	VERB
etr-23228	174	4	knew	know	VERB
etr-23228	174	5	just	just	ADV
etr-23228	174	6	by	by	ADP
etr-23228	174	7	looking	look	VERB
etr-23228	174	8	at	at	ADP
etr-23228	174	9	her	she	PRON
etr-23228	174	10	or	or	CCONJ
etr-23228	174	11	his	his	PRON
etr-23228	174	12	body	body	NOUN
etr-23228	174	13	language	language	NOUN
etr-23228	174	14	that	that	PRON
etr-23228	174	15	something	something	PRON
etr-23228	174	16	was	be	AUX
etr-23228	174	17	wrong	wrong	ADJ
etr-23228	174	18	.	.	PUNCT
etr-23228	175	1	similarly	similarly	ADV
etr-23228	175	2	,	,	PUNCT
etr-23228	175	3	customers	customer	NOUN
etr-23228	175	4	could	could	AUX
etr-23228	175	5	detect	detect	VERB
etr-23228	175	6	employees	employee	NOUN
etr-23228	175	7	’	’	PART
etr-23228	175	8	enthusiasm	enthusiasm	NOUN
etr-23228	175	9	when	when	SCONJ
etr-23228	175	10	welcoming	welcome	VERB
etr-23228	175	11	them	they	PRON
etr-23228	175	12	to	to	ADP
etr-23228	175	13	an	an	DET
etr-23228	175	14	organization	organization	NOUN
etr-23228	175	15	via	via	ADP
etr-23228	175	16	their	their	PRON
etr-23228	175	17	verbal	verbal	ADJ
etr-23228	175	18	and	and	CCONJ
etr-23228	175	19	non	non	ADJ
etr-23228	175	20	-	-	ADJ
etr-23228	175	21	verbal	verbal	ADJ
etr-23228	175	22	communication	communication	NOUN
etr-23228	175	23	.	.	PUNCT
etr-23228	176	1	these	these	DET
etr-23228	176	2	verbal	verbal	ADJ
etr-23228	176	3	and	and	CCONJ
etr-23228	176	4	non	non	ADJ
etr-23228	176	5	-	-	ADJ
etr-23228	176	6	verbal	verbal	ADJ
etr-23228	176	7	communications	communication	NOUN
etr-23228	176	8	are	be	AUX
etr-23228	176	9	often	often	ADV
etr-23228	176	10	the	the	DET
etr-23228	176	11	first	first	ADJ
etr-23228	176	12	impression	impression	NOUN
etr-23228	176	13	the	the	DET
etr-23228	176	14	guests	guest	NOUN
etr-23228	176	15	will	will	AUX
etr-23228	176	16	encounter	encounter	VERB
etr-23228	176	17	in	in	ADP
etr-23228	176	18	any	any	DET
etr-23228	176	19	organization	organization	NOUN
etr-23228	176	20	.	.	PUNCT
etr-23228	177	1	an	an	DET
etr-23228	177	2	amazing	amazing	ADJ
etr-23228	177	3	first	first	ADJ
etr-23228	177	4	impression	impression	NOUN
etr-23228	177	5	would	would	AUX
etr-23228	177	6	lay	lay	VERB
etr-23228	177	7	the	the	DET
etr-23228	177	8	foundation	foundation	NOUN
etr-23228	177	9	for	for	ADP
etr-23228	177	10	a	a	DET
etr-23228	177	11	great	great	ADJ
etr-23228	177	12	experience	experience	NOUN
etr-23228	177	13	.	.	PUNCT
etr-23228	178	1	this	this	PRON
etr-23228	178	2	is	be	AUX
etr-23228	178	3	why	why	SCONJ
etr-23228	178	4	the	the	DET
etr-23228	178	5	enthusiasm	enthusiasm	NOUN
etr-23228	178	6	of	of	ADP
etr-23228	178	7	the	the	DET
etr-23228	178	8	employee	employee	NOUN
etr-23228	178	9	is	be	AUX
etr-23228	178	10	a	a	DET
etr-23228	178	11	critical	critical	ADJ
etr-23228	178	12	dimension	dimension	NOUN
etr-23228	178	13	of	of	ADP
etr-23228	178	14	hospitality	hospitality	NOUN
etr-23228	178	15	intelligence	intelligence	NOUN
etr-23228	178	16	.	.	PUNCT
etr-23228	179	1	in	in	ADP
etr-23228	179	2	college	college	NOUN
etr-23228	179	3	,	,	PUNCT
etr-23228	179	4	enthusiasm	enthusiasm	NOUN
etr-23228	179	5	is	be	AUX
etr-23228	179	6	associated	associate	VERB
etr-23228	179	7	with	with	ADP
etr-23228	179	8	good	good	ADJ
etr-23228	179	9	attitudes	attitude	NOUN
etr-23228	179	10	toward	toward	ADP
etr-23228	179	11	facilitators	facilitator	NOUN
etr-23228	179	12	(	(	PUNCT
etr-23228	179	13	natof	natof	PROPN
etr-23228	179	14	&	&	CCONJ
etr-23228	179	15	romanczyk	romanczyk	PROPN
etr-23228	179	16	,	,	PUNCT
etr-23228	179	17	2009	2009	NUM
etr-23228	179	18	)	)	PUNCT
etr-23228	179	19	.	.	PUNCT
etr-23228	180	1	work	work	NOUN
etr-23228	180	2	productivity	productivity	NOUN
etr-23228	180	3	is	be	AUX
etr-23228	180	4	also	also	ADV
etr-23228	180	5	associated	associate	VERB
etr-23228	180	6	with	with	ADP
etr-23228	180	7	the	the	DET
etr-23228	180	8	influence	influence	NOUN
etr-23228	180	9	of	of	ADP
etr-23228	180	10	enthusiasm	enthusiasm	NOUN
etr-23228	180	11	(	(	PUNCT
etr-23228	180	12	rimanto	rimanto	PROPN
etr-23228	180	13	&	&	CCONJ
etr-23228	180	14	ali	ali	PROPN
etr-23228	180	15	,	,	PUNCT
etr-23228	180	16	2018	2018	NUM
etr-23228	180	17	)	)	PUNCT
etr-23228	180	18	.	.	PUNCT
etr-23228	181	1	some	some	PRON
etr-23228	181	2	of	of	ADP
etr-23228	181	3	the	the	DET
etr-23228	181	4	common	common	ADJ
etr-23228	181	5	descriptions	description	NOUN
etr-23228	181	6	of	of	ADP
etr-23228	181	7	facilitator	facilitator	NOUN
etr-23228	181	8	’s	’s	PART
etr-23228	181	9	enthusiasm	enthusiasm	NOUN
etr-23228	181	10	in	in	ADP
etr-23228	181	11	previous	previous	ADJ
etr-23228	181	12	studies	study	NOUN
etr-23228	181	13	include	include	VERB
etr-23228	181	14	the	the	DET
etr-23228	181	15	following	follow	VERB
etr-23228	181	16	:	:	PUNCT
etr-23228	181	17	(	(	PUNCT
etr-23228	181	18	1	1	X
etr-23228	181	19	)	)	PUNCT
etr-23228	181	20	frequent	frequent	ADJ
etr-23228	181	21	,	,	PUNCT
etr-23228	181	22	expressive	expressive	ADJ
etr-23228	181	23	or	or	CCONJ
etr-23228	181	24	friendly	friendly	ADJ
etr-23228	181	25	gestures	gesture	NOUN
etr-23228	181	26	,	,	PUNCT
etr-23228	181	27	(	(	PUNCT
etr-23228	181	28	2	2	X
etr-23228	181	29	)	)	PUNCT
etr-23228	181	30	varied	varied	ADJ
etr-23228	181	31	,	,	PUNCT
etr-23228	181	32	stagy	stagy	ADJ
etr-23228	181	33	body	body	NOUN
etr-23228	181	34	movements	movement	NOUN
etr-23228	181	35	,	,	PUNCT
etr-23228	181	36	(	(	PUNCT
etr-23228	181	37	3	3	X
etr-23228	181	38	)	)	PUNCT
etr-23228	181	39	waggling	waggling	ADJ
etr-23228	181	40	,	,	PUNCT
etr-23228	181	41	wide	wide	ADV
etr-23228	181	42	open	open	ADJ
etr-23228	181	43	eyes	eye	NOUN
etr-23228	181	44	,	,	PUNCT
etr-23228	181	45	(	(	PUNCT
etr-23228	181	46	4	4	X
etr-23228	181	47	)	)	PUNCT
etr-23228	181	48	rapid	rapid	ADJ
etr-23228	181	49	,	,	PUNCT
etr-23228	181	50	inspirational	inspirational	ADJ
etr-23228	181	51	,	,	PUNCT
etr-23228	181	52	and	and	CCONJ
etr-23228	181	53	varied	varied	ADJ
etr-23228	181	54	voice	voice	NOUN
etr-23228	181	55	,	,	PUNCT
etr-23228	181	56	(	(	PUNCT
etr-23228	181	57	5	5	X
etr-23228	181	58	)	)	PUNCT
etr-23228	181	59	choice	choice	NOUN
etr-23228	181	60	of	of	ADP
etr-23228	181	61	varied	varied	ADJ
etr-23228	181	62	words	word	NOUN
etr-23228	181	63	,	,	PUNCT
etr-23228	181	64	(	(	PUNCT
etr-23228	181	65	6	6	NUM
etr-23228	181	66	)	)	PUNCT
etr-23228	181	67	varied	varied	ADJ
etr-23228	181	68	,	,	PUNCT
etr-23228	181	69	excited	excited	ADJ
etr-23228	181	70	facial	facial	ADJ
etr-23228	181	71	expression	expression	NOUN
etr-23228	181	72	,	,	PUNCT
etr-23228	181	73	(	(	PUNCT
etr-23228	181	74	7	7	X
etr-23228	181	75	)	)	PUNCT
etr-23228	181	76	cheerful	cheerful	ADJ
etr-23228	181	77	overall	overall	ADJ
etr-23228	181	78	energy	energy	NOUN
etr-23228	181	79	level	level	NOUN
etr-23228	181	80	,	,	PUNCT
etr-23228	181	81	and	and	CCONJ
etr-23228	181	82	(	(	PUNCT
etr-23228	181	83	8)	8)	NUM
etr-23228	181	84	ready	ready	ADJ
etr-23228	181	85	lively	lively	ADJ
etr-23228	181	86	acceptance	acceptance	NOUN
etr-23228	181	87	of	of	ADP
etr-23228	181	88	ideas	idea	NOUN
etr-23228	181	89	and	and	CCONJ
etr-23228	181	90	moods	mood	NOUN
etr-23228	181	91	(	(	PUNCT
etr-23228	181	92	bettencourt	bettencourt	PROPN
etr-23228	181	93	,	,	PUNCT
etr-23228	181	94	gillett	gillett	PROPN
etr-23228	181	95	,	,	PUNCT
etr-23228	181	96	gall	gall	NOUN
etr-23228	181	97	,	,	PUNCT
etr-23228	181	98	&	&	CCONJ
etr-23228	181	99	hull	hull	NOUN
etr-23228	181	100	,	,	PUNCT
etr-23228	181	101	1983	1983	NUM
etr-23228	181	102	;	;	PUNCT
etr-23228	181	103	brigham	brigham	PROPN
etr-23228	181	104	,	,	PUNCT
etr-23228	181	105	scruggs	scruggs	PROPN
etr-23228	181	106	,	,	PUNCT
etr-23228	181	107	&	&	CCONJ
etr-23228	181	108	mastropieri	mastropieri	PROPN
etr-23228	181	109	,	,	PUNCT
etr-23228	181	110	1992	1992	NUM
etr-23228	181	111	)	)	PUNCT
etr-23228	181	112	.	.	PUNCT
etr-23228	182	1	the	the	DET
etr-23228	182	2	author	author	NOUN
etr-23228	182	3	postulate	postulate	VERB
etr-23228	182	4	that	that	SCONJ
etr-23228	182	5	the	the	DET
etr-23228	182	6	ability	ability	NOUN
etr-23228	182	7	of	of	ADP
etr-23228	182	8	each	each	DET
etr-23228	182	9	employee	employee	NOUN
etr-23228	182	10	to	to	PART
etr-23228	182	11	demonstrate	demonstrate	VERB
etr-23228	182	12	enthusiasm	enthusiasm	NOUN
etr-23228	182	13	at	at	ADP
etr-23228	182	14	work	work	NOUN
etr-23228	182	15	would	would	AUX
etr-23228	182	16	enhance	enhance	VERB
etr-23228	182	17	stakeholder	stakeholder	NOUN
etr-23228	182	18	’s	’s	PART
etr-23228	182	19	delight	delight	NOUN
etr-23228	182	20	and	and	CCONJ
etr-23228	182	21	engagement	engagement	NOUN
etr-23228	182	22	.	.	PUNCT
etr-23228	183	1	acknowledgement	acknowledgement	NOUN
etr-23228	183	2	:	:	PUNCT
etr-23228	183	3	the	the	DET
etr-23228	183	4	second	second	ADJ
etr-23228	183	5	dimension	dimension	NOUN
etr-23228	183	6	of	of	ADP
etr-23228	183	7	hospitality	hospitality	NOUN
etr-23228	183	8	intelligence	intelligence	NOUN
etr-23228	183	9	is	be	AUX
etr-23228	183	10	acknowledgement	acknowledgement	NOUN
etr-23228	183	11	.	.	PUNCT
etr-23228	184	1	the	the	DET
etr-23228	184	2	importance	importance	NOUN
etr-23228	184	3	of	of	ADP
etr-23228	184	4	acknowledging	acknowledge	VERB
etr-23228	184	5	customers	customer	NOUN
etr-23228	184	6	can	can	AUX
etr-23228	184	7	not	not	PART
etr-23228	184	8	be	be	AUX
etr-23228	184	9	over	over	ADV
etr-23228	184	10	enumerated	enumerate	VERB
etr-23228	184	11	.	.	PUNCT
etr-23228	185	1	according	accord	VERB
etr-23228	185	2	to	to	ADP
etr-23228	185	3	the	the	DET
etr-23228	185	4	macmillan	macmillan	PROPN
etr-23228	185	5	dictionary	dictionary	PROPN
etr-23228	185	6	,	,	PUNCT
etr-23228	185	7	acknowledgement	acknowledgement	NOUN
etr-23228	185	8	is	be	AUX
etr-23228	185	9	“	"	PUNCT
etr-23228	185	10	something	something	PRON
etr-23228	185	11	that	that	PRON
etr-23228	185	12	you	you	PRON
etr-23228	185	13	say	say	VERB
etr-23228	185	14	or	or	CCONJ
etr-23228	185	15	do	do	VERB
etr-23228	185	16	in	in	ADP
etr-23228	185	17	order	order	NOUN
etr-23228	185	18	to	to	PART
etr-23228	185	19	show	show	VERB
etr-23228	185	20	that	that	SCONJ
etr-23228	185	21	you	you	PRON
etr-23228	185	22	accept	accept	VERB
etr-23228	185	23	that	that	SCONJ
etr-23228	185	24	something	something	PRON
etr-23228	185	25	exists	exist	VERB
etr-23228	185	26	or	or	CCONJ
etr-23228	185	27	is	be	AUX
etr-23228	185	28	true	true	ADJ
etr-23228	185	29	.	.	PUNCT
etr-23228	185	30	”	"	PUNCT
etr-23228	186	1	whenever	whenever	SCONJ
etr-23228	186	2	we	we	PRON
etr-23228	186	3	first	first	ADV
etr-23228	186	4	encounter	encounter	VERB
etr-23228	186	5	a	a	DET
etr-23228	186	6	customers	customer	NOUN
etr-23228	186	7	in	in	ADP
etr-23228	186	8	our	our	PRON
etr-23228	186	9	organization	organization	NOUN
etr-23228	186	10	,	,	PUNCT
etr-23228	186	11	how	how	SCONJ
etr-23228	186	12	do	do	AUX
etr-23228	186	13	we	we	PRON
etr-23228	186	14	acknowledge	acknowledge	VERB
etr-23228	186	15	their	their	PRON
etr-23228	186	16	presence	presence	NOUN
etr-23228	186	17	of	of	ADP
etr-23228	186	18	existence	existence	NOUN
etr-23228	186	19	?	?	PUNCT
etr-23228	187	1	the	the	DET
etr-23228	187	2	combination	combination	NOUN
etr-23228	187	3	of	of	ADP
etr-23228	187	4	the	the	DET
etr-23228	187	5	employee	employee	NOUN
etr-23228	187	6	’s	’s	PART
etr-23228	187	7	enthusiasm	enthusiasm	NOUN
etr-23228	187	8	and	and	CCONJ
etr-23228	187	9	acknowledgement	acknowledgement	NOUN
etr-23228	187	10	could	could	AUX
etr-23228	187	11	initiate	initiate	VERB
etr-23228	187	12	or	or	CCONJ
etr-23228	187	13	be	be	AUX
etr-23228	187	14	the	the	DET
etr-23228	187	15	first	first	ADJ
etr-23228	187	16	impression	impression	NOUN
etr-23228	187	17	that	that	PRON
etr-23228	187	18	could	could	AUX
etr-23228	187	19	define	define	VERB
etr-23228	187	20	the	the	DET
etr-23228	187	21	customer	customer	NOUN
etr-23228	187	22	’s	’s	PART
etr-23228	187	23	experience	experience	NOUN
etr-23228	187	24	at	at	ADP
etr-23228	187	25	this	this	DET
etr-23228	187	26	organization	organization	NOUN
etr-23228	187	27	.	.	PUNCT
etr-23228	188	1	employees	employee	NOUN
etr-23228	188	2	could	could	AUX
etr-23228	188	3	acknowledge	acknowledge	VERB
etr-23228	188	4	their	their	PRON
etr-23228	188	5	stakeholders	stakeholder	NOUN
etr-23228	188	6	by	by	ADP
etr-23228	188	7	smiling	smile	VERB
etr-23228	188	8	,	,	PUNCT
etr-23228	188	9	nodding	nodding	NOUN
etr-23228	188	10	,	,	PUNCT
etr-23228	188	11	greeting	greeting	NOUN
etr-23228	188	12	,	,	PUNCT
etr-23228	188	13	etc	etc	X
etr-23228	188	14	.	.	X
etr-23228	188	15	in	in	ADP
etr-23228	188	16	the	the	DET
etr-23228	188	17	hospitality	hospitality	NOUN
etr-23228	188	18	and	and	CCONJ
etr-23228	188	19	industry	industry	NOUN
etr-23228	188	20	,	,	PUNCT
etr-23228	188	21	smiling	smile	VERB
etr-23228	188	22	is	be	AUX
etr-23228	188	23	viewed	view	VERB
etr-23228	188	24	as	as	ADP
etr-23228	188	25	a	a	DET
etr-23228	188	26	natural	natural	ADJ
etr-23228	188	27	means	mean	NOUN
etr-23228	188	28	of	of	ADP
etr-23228	188	29	communication	communication	NOUN
etr-23228	188	30	,	,	PUNCT
etr-23228	188	31	displaying	display	VERB
etr-23228	188	32	positive	positive	ADJ
etr-23228	188	33	and	and	CCONJ
etr-23228	188	34	cheerful	cheerful	ADJ
etr-23228	188	35	attitudes	attitude	NOUN
etr-23228	188	36	,	,	PUNCT
etr-23228	188	37	and	and	CCONJ
etr-23228	188	38	welcoming	welcome	VERB
etr-23228	188	39	others	other	NOUN
etr-23228	188	40	(	(	PUNCT
etr-23228	188	41	michael	michael	PROPN
etr-23228	188	42	,	,	PUNCT
etr-23228	188	43	1999	1999	NUM
etr-23228	188	44	)	)	PUNCT
etr-23228	188	45	.	.	PUNCT
etr-23228	189	1	the	the	DET
etr-23228	189	2	act	act	NOUN
etr-23228	189	3	of	of	ADP
etr-23228	189	4	smiling	smile	VERB
etr-23228	189	5	draws	draw	VERB
etr-23228	189	6	attention	attention	NOUN
etr-23228	189	7	to	to	ADP
etr-23228	189	8	the	the	DET
etr-23228	189	9	person	person	NOUN
etr-23228	189	10	and	and	CCONJ
etr-23228	189	11	helps	help	VERB
etr-23228	189	12	others	other	NOUN
etr-23228	189	13	feel	feel	VERB
etr-23228	189	14	more	more	ADV
etr-23228	189	15	comfortable	comfortable	ADJ
etr-23228	189	16	.	.	PUNCT
etr-23228	190	1	for	for	ADP
etr-23228	190	2	this	this	DET
etr-23228	190	3	reason	reason	NOUN
etr-23228	190	4	,	,	PUNCT
etr-23228	190	5	when	when	SCONJ
etr-23228	190	6	interviewing	interview	VERB
etr-23228	190	7	potential	potential	ADJ
etr-23228	190	8	employees	employee	NOUN
etr-23228	190	9	,	,	PUNCT
etr-23228	190	10	one	one	NUM
etr-23228	190	11	of	of	ADP
etr-23228	190	12	the	the	DET
etr-23228	190	13	more	more	ADV
etr-23228	190	14	substantial	substantial	ADJ
etr-23228	190	15	hotel	hotel	NOUN
etr-23228	190	16	chains	chain	NOUN
etr-23228	190	17	is	be	AUX
etr-23228	190	18	said	say	VERB
etr-23228	190	19	to	to	PART
etr-23228	190	20	exclude	exclude	VERB
etr-23228	190	21	candidates	candidate	NOUN
etr-23228	190	22	who	who	PRON
etr-23228	190	23	were	be	AUX
etr-23228	190	24	reported	report	VERB
etr-23228	190	25	as	as	ADP
etr-23228	190	26	smiling	smile	VERB
etr-23228	190	27	less	less	ADJ
etr-23228	190	28	than	than	ADP
etr-23228	190	29	four	four	NUM
etr-23228	190	30	times	time	NOUN
etr-23228	190	31	in	in	ADP
etr-23228	190	32	the	the	DET
etr-23228	190	33	interview	interview	NOUN
etr-23228	190	34	(	(	PUNCT
etr-23228	190	35	michael	michael	PROPN
etr-23228	190	36	,	,	PUNCT
etr-23228	190	37	1999	1999	NUM
etr-23228	190	38	)	)	PUNCT
etr-23228	190	39	.	.	PUNCT
etr-23228	191	1	smiling	smile	VERB
etr-23228	191	2	comes	come	VERB
etr-23228	191	3	naturally	naturally	ADV
etr-23228	191	4	to	to	ADP
etr-23228	191	5	hospitality	hospitality	NOUN
etr-23228	191	6	professionals	professional	NOUN
etr-23228	191	7	,	,	PUNCT
etr-23228	191	8	and	and	CCONJ
etr-23228	191	9	it	it	PRON
etr-23228	191	10	is	be	AUX
etr-23228	191	11	something	something	PRON
etr-23228	191	12	they	they	PRON
etr-23228	191	13	enjoy	enjoy	AUX
etr-23228	191	14	doing	do	VERB
etr-23228	191	15	.	.	PUNCT
etr-23228	192	1	smiling	smile	VERB
etr-23228	192	2	has	have	VERB
etr-23228	192	3	many	many	ADJ
etr-23228	192	4	benefits	benefit	NOUN
etr-23228	192	5	,	,	PUNCT
etr-23228	192	6	a	a	DET
etr-23228	192	7	few	few	ADJ
etr-23228	192	8	are	be	AUX
etr-23228	192	9	that	that	SCONJ
etr-23228	192	10	those	those	PRON
etr-23228	192	11	who	who	PRON
etr-23228	192	12	smile	smile	VERB
etr-23228	192	13	are	be	AUX
etr-23228	192	14	more	more	ADV
etr-23228	192	15	energized	energized	ADJ
etr-23228	192	16	,	,	PUNCT
etr-23228	192	17	and	and	CCONJ
etr-23228	192	18	appear	appear	VERB
etr-23228	192	19	more	more	ADV
etr-23228	192	20	approachable	approachable	ADJ
etr-23228	192	21	,	,	PUNCT
etr-23228	192	22	friendly	friendly	ADJ
etr-23228	192	23	,	,	PUNCT
etr-23228	192	24	relaxed	relaxed	ADJ
etr-23228	192	25	,	,	PUNCT
etr-23228	192	26	open	open	ADJ
etr-23228	192	27	,	,	PUNCT
etr-23228	192	28	and	and	CCONJ
etr-23228	192	29	comfortable	comfortable	ADJ
etr-23228	192	30	(	(	PUNCT
etr-23228	192	31	michael	michael	PROPN
etr-23228	192	32	,	,	PUNCT
etr-23228	192	33	1999	1999	NUM
etr-23228	192	34	)	)	PUNCT
etr-23228	192	35	.	.	PUNCT
etr-23228	193	1	https://creativecommons.org/licenses/by/4.0/	https://creativecommons.org/licenses/by/4.0/	PROPN
etr-23228	193	2	ogbeide	ogbeide	ADJ
etr-23228	193	3	,	,	PUNCT
etr-23228	193	4	g	g	PROPN
etr-23228	193	5	-	-	PUNCT
etr-23228	193	6	c.	c.	NOUN
etr-23228	193	7	(	(	PUNCT
etr-23228	193	8	2019	2019	NUM
etr-23228	193	9	)	)	PUNCT
etr-23228	193	10	/	/	SYM
etr-23228	193	11	events	event	NOUN
etr-23228	193	12	and	and	CCONJ
etr-23228	193	13	tourism	tourism	NOUN
etr-23228	193	14	review	review	NOUN
etr-23228	193	15	,	,	PUNCT
etr-23228	193	16	2(1	2(1	NUM
etr-23228	193	17	)	)	PUNCT
etr-23228	193	18	,	,	PUNCT
etr-23228	193	19	1	1	NUM
etr-23228	193	20	-	-	SYM
etr-23228	193	21	20	20	NUM
etr-23228	193	22	.	.	NOUN
etr-23228	193	23	9	9	NUM
etr-23228	193	24	events	event	NOUN
etr-23228	193	25	and	and	CCONJ
etr-23228	193	26	tourism	tourism	NOUN
etr-23228	193	27	review	review	NOUN
etr-23228	193	28	vol	vol	NOUN
etr-23228	193	29	.	.	PROPN
etr-23228	193	30	2	2	NUM
etr-23228	193	31	no	no	NOUN
etr-23228	193	32	.	.	NOUN
etr-23228	193	33	1	1	NUM
etr-23228	193	34	(	(	PUNCT
etr-23228	193	35	spring	spring	NOUN
etr-23228	193	36	2019	2019	NUM
etr-23228	193	37	)	)	PUNCT
etr-23228	193	38	,	,	PUNCT
etr-23228	193	39	1	1	NUM
etr-23228	193	40	-	-	SYM
etr-23228	193	41	20	20	NUM
etr-23228	193	42	,	,	PUNCT
etr-23228	193	43	doi	doi	NOUN
etr-23228	193	44	:	:	PUNCT
etr-23228	193	45	10.18060/23228	10.18060/23228	NUM
etr-23228	193	46	copyright	copyright	NOUN
etr-23228	193	47	©	©	PROPN
etr-23228	193	48	2019	2019	NUM
etr-23228	193	49	godwin	godwin	NOUN
etr-23228	193	50	-	-	PUNCT
etr-23228	193	51	charles	charles	PROPN
etr-23228	193	52	ogbeide	ogbeide	ADJ
etr-23228	193	53	.	.	PUNCT
etr-23228	194	1	this	this	DET
etr-23228	194	2	work	work	NOUN
etr-23228	194	3	is	be	AUX
etr-23228	194	4	licensed	license	VERB
etr-23228	194	5	under	under	ADP
etr-23228	194	6	a	a	DET
etr-23228	194	7	creative	creative	ADJ
etr-23228	194	8	commons	common	NOUN
etr-23228	194	9	attribution	attribution	NOUN
etr-23228	194	10	4.0	4.0	NUM
etr-23228	194	11	international	international	ADJ
etr-23228	194	12	license	license	NOUN
etr-23228	194	13	.	.	PUNCT
etr-23228	195	1	in	in	ADP
etr-23228	195	2	addition	addition	NOUN
etr-23228	195	3	to	to	ADP
etr-23228	195	4	smiling	smile	VERB
etr-23228	195	5	,	,	PUNCT
etr-23228	195	6	eye	eye	NOUN
etr-23228	195	7	contact	contact	NOUN
etr-23228	195	8	is	be	AUX
etr-23228	195	9	another	another	DET
etr-23228	195	10	way	way	NOUN
etr-23228	195	11	to	to	PART
etr-23228	195	12	acknowledge	acknowledge	VERB
etr-23228	195	13	customers	customer	NOUN
etr-23228	195	14	.	.	PUNCT
etr-23228	196	1	in	in	ADP
etr-23228	196	2	the	the	DET
etr-23228	196	3	hospitality	hospitality	NOUN
etr-23228	196	4	industry	industry	NOUN
etr-23228	196	5	,	,	PUNCT
etr-23228	196	6	eye	eye	NOUN
etr-23228	196	7	contact	contact	NOUN
etr-23228	196	8	is	be	AUX
etr-23228	196	9	a	a	DET
etr-23228	196	10	valuable	valuable	ADJ
etr-23228	196	11	tool	tool	NOUN
etr-23228	196	12	because	because	SCONJ
etr-23228	196	13	looking	look	VERB
etr-23228	196	14	someone	someone	PRON
etr-23228	196	15	in	in	ADP
etr-23228	196	16	the	the	DET
etr-23228	196	17	eye	eye	NOUN
etr-23228	196	18	implies	imply	VERB
etr-23228	196	19	their	their	PRON
etr-23228	196	20	presence	presence	NOUN
etr-23228	196	21	is	be	AUX
etr-23228	196	22	acknowledged	acknowledge	VERB
etr-23228	196	23	and	and	CCONJ
etr-23228	196	24	,	,	PUNCT
etr-23228	196	25	in	in	ADP
etr-23228	196	26	that	that	DET
etr-23228	196	27	moment	moment	NOUN
etr-23228	196	28	,	,	PUNCT
etr-23228	196	29	they	they	PRON
etr-23228	196	30	are	be	AUX
etr-23228	196	31	the	the	DET
etr-23228	196	32	most	most	ADV
etr-23228	196	33	important	important	ADJ
etr-23228	196	34	person	person	NOUN
etr-23228	196	35	(	(	PUNCT
etr-23228	196	36	michael	michael	PROPN
etr-23228	196	37	,	,	PUNCT
etr-23228	196	38	1999	1999	NUM
etr-23228	196	39	)	)	PUNCT
etr-23228	196	40	.	.	PUNCT
etr-23228	197	1	eye	eye	NOUN
etr-23228	197	2	contact	contact	NOUN
etr-23228	197	3	tells	tell	VERB
etr-23228	197	4	the	the	DET
etr-23228	197	5	person	person	NOUN
etr-23228	197	6	that	that	PRON
etr-23228	197	7	you	you	PRON
etr-23228	197	8	’re	’re	AUX
etr-23228	197	9	listening	listen	VERB
etr-23228	197	10	while	while	SCONJ
etr-23228	197	11	failing	fail	VERB
etr-23228	197	12	to	to	PART
etr-23228	197	13	make	make	VERB
etr-23228	197	14	eye	eye	NOUN
etr-23228	197	15	contact	contact	NOUN
etr-23228	197	16	implies	imply	VERB
etr-23228	197	17	that	that	SCONJ
etr-23228	197	18	the	the	DET
etr-23228	197	19	person	person	NOUN
etr-23228	197	20	is	be	AUX
etr-23228	197	21	not	not	PART
etr-23228	197	22	important	important	ADJ
etr-23228	197	23	enough	enough	ADV
etr-23228	197	24	for	for	ADP
etr-23228	197	25	full	full	ADJ
etr-23228	197	26	attention	attention	NOUN
etr-23228	197	27	.	.	PUNCT
etr-23228	198	1	recognition	recognition	NOUN
etr-23228	198	2	is	be	AUX
etr-23228	198	3	the	the	DET
etr-23228	198	4	most	most	ADV
etr-23228	198	5	important	important	ADJ
etr-23228	198	6	takeaway	takeaway	NOUN
etr-23228	198	7	from	from	ADP
etr-23228	198	8	eye	eye	NOUN
etr-23228	198	9	contact	contact	NOUN
etr-23228	198	10	,	,	PUNCT
etr-23228	198	11	and	and	CCONJ
etr-23228	198	12	a	a	DET
etr-23228	198	13	simple	simple	ADJ
etr-23228	198	14	glance	glance	NOUN
etr-23228	198	15	is	be	AUX
etr-23228	198	16	not	not	PART
etr-23228	198	17	enough	enough	ADJ
etr-23228	198	18	.	.	PUNCT
etr-23228	199	1	in	in	ADP
etr-23228	199	2	the	the	DET
etr-23228	199	3	majority	majority	NOUN
etr-23228	199	4	of	of	ADP
etr-23228	199	5	cases	case	NOUN
etr-23228	199	6	,	,	PUNCT
etr-23228	199	7	eye	eye	NOUN
etr-23228	199	8	contact	contact	NOUN
etr-23228	199	9	lasts	last	VERB
etr-23228	199	10	around	around	ADP
etr-23228	199	11	one	one	NUM
etr-23228	199	12	second	second	NOUN
etr-23228	199	13	,	,	PUNCT
etr-23228	199	14	and	and	CCONJ
etr-23228	199	15	then	then	ADV
etr-23228	199	16	people	people	NOUN
etr-23228	199	17	look	look	VERB
etr-23228	199	18	away	away	ADV
etr-23228	199	19	.	.	PUNCT
etr-23228	200	1	however	however	ADV
etr-23228	200	2	,	,	PUNCT
etr-23228	200	3	it	it	PRON
etr-23228	200	4	is	be	AUX
etr-23228	200	5	recommended	recommend	VERB
etr-23228	200	6	that	that	SCONJ
etr-23228	200	7	the	the	DET
etr-23228	200	8	initial	initial	ADJ
etr-23228	200	9	person	person	NOUN
etr-23228	200	10	making	make	VERB
etr-23228	200	11	the	the	DET
etr-23228	200	12	eye	eye	NOUN
etr-23228	200	13	contact	contact	NOUN
etr-23228	200	14	should	should	AUX
etr-23228	200	15	look	look	VERB
etr-23228	200	16	about	about	ADV
etr-23228	200	17	2	2	NUM
etr-23228	200	18	-	-	SYM
etr-23228	200	19	3	3	NUM
etr-23228	200	20	seconds	second	NOUN
etr-23228	200	21	–	–	PUNCT
etr-23228	200	22	but	but	CCONJ
etr-23228	200	23	not	not	PART
etr-23228	200	24	stare	stare	VERB
etr-23228	200	25	at	at	ADP
etr-23228	200	26	people	people	NOUN
etr-23228	200	27	as	as	SCONJ
etr-23228	200	28	it	it	PRON
etr-23228	200	29	can	can	AUX
etr-23228	200	30	come	come	VERB
etr-23228	200	31	off	off	ADP
etr-23228	200	32	as	as	ADP
etr-23228	200	33	intimidating	intimidate	VERB
etr-23228	200	34	(	(	PUNCT
etr-23228	200	35	michael	michael	PROPN
etr-23228	200	36	,	,	PUNCT
etr-23228	200	37	1999	1999	NUM
etr-23228	200	38	)	)	PUNCT
etr-23228	200	39	.	.	PUNCT
etr-23228	201	1	so	so	ADV
etr-23228	201	2	,	,	PUNCT
etr-23228	201	3	someone	someone	PRON
etr-23228	201	4	does	do	AUX
etr-23228	201	5	n’t	not	PART
etr-23228	201	6	feel	feel	VERB
etr-23228	201	7	uncomfortable	uncomfortable	ADJ
etr-23228	201	8	;	;	PUNCT
etr-23228	201	9	it	it	PRON
etr-23228	201	10	is	be	AUX
etr-23228	201	11	important	important	ADJ
etr-23228	201	12	to	to	PART
etr-23228	201	13	break	break	VERB
etr-23228	201	14	eye	eye	NOUN
etr-23228	201	15	contact	contact	NOUN
etr-23228	201	16	periodically	periodically	ADV
etr-23228	201	17	during	during	ADP
etr-23228	201	18	the	the	DET
etr-23228	201	19	interaction	interaction	NOUN
etr-23228	201	20	but	but	CCONJ
etr-23228	201	21	ensure	ensure	VERB
etr-23228	201	22	the	the	DET
etr-23228	201	23	person	person	NOUN
etr-23228	201	24	feels	feels	AUX
etr-23228	201	25	listened	listen	VERB
etr-23228	201	26	to	to	ADP
etr-23228	201	27	.	.	PUNCT
etr-23228	202	1	for	for	ADP
etr-23228	202	2	eye	eye	NOUN
etr-23228	202	3	contact	contact	NOUN
etr-23228	202	4	,	,	PUNCT
etr-23228	202	5	it	it	PRON
etr-23228	202	6	is	be	AUX
etr-23228	202	7	encouraged	encourage	VERB
etr-23228	202	8	to	to	PART
etr-23228	202	9	focus	focus	VERB
etr-23228	202	10	on	on	ADP
etr-23228	202	11	the	the	DET
etr-23228	202	12	other	other	ADJ
etr-23228	202	13	person	person	NOUN
etr-23228	202	14	’s	’s	PART
etr-23228	202	15	chin	chin	NOUN
etr-23228	202	16	,	,	PUNCT
etr-23228	202	17	mouth	mouth	NOUN
etr-23228	202	18	,	,	PUNCT
etr-23228	202	19	or	or	CCONJ
etr-23228	202	20	side	side	NOUN
etr-23228	202	21	of	of	ADP
etr-23228	202	22	their	their	PRON
etr-23228	202	23	face	face	NOUN
etr-23228	202	24	when	when	SCONJ
etr-23228	202	25	interacting	interact	VERB
etr-23228	202	26	.	.	PUNCT
etr-23228	203	1	however	however	ADV
etr-23228	203	2	,	,	PUNCT
etr-23228	203	3	eye	eye	NOUN
etr-23228	203	4	contact	contact	NOUN
etr-23228	203	5	norms	norm	NOUN
etr-23228	203	6	and	and	CCONJ
etr-23228	203	7	expectations	expectation	NOUN
etr-23228	203	8	vary	vary	VERB
etr-23228	203	9	in	in	ADP
etr-23228	203	10	other	other	ADJ
etr-23228	203	11	cultures	culture	NOUN
etr-23228	203	12	.	.	PUNCT
etr-23228	204	1	in	in	ADP
etr-23228	204	2	western	western	ADJ
etr-23228	204	3	society	society	NOUN
etr-23228	204	4	,	,	PUNCT
etr-23228	204	5	long	long	ADJ
etr-23228	204	6	eye	eye	NOUN
etr-23228	204	7	contact	contact	NOUN
etr-23228	204	8	is	be	AUX
etr-23228	204	9	uncomfortable	uncomfortable	ADJ
etr-23228	204	10	,	,	PUNCT
etr-23228	204	11	and	and	CCONJ
etr-23228	204	12	no	no	DET
etr-23228	204	13	eye	eye	NOUN
etr-23228	204	14	contact	contact	NOUN
etr-23228	204	15	is	be	AUX
etr-23228	204	16	rude	rude	ADJ
etr-23228	204	17	.	.	PUNCT
etr-23228	205	1	in	in	ADP
etr-23228	205	2	latin	latin	PROPN
etr-23228	205	3	america	america	PROPN
etr-23228	205	4	,	,	PUNCT
etr-23228	205	5	eye	eye	NOUN
etr-23228	205	6	contact	contact	NOUN
etr-23228	205	7	is	be	AUX
etr-23228	205	8	associated	associate	VERB
etr-23228	205	9	with	with	ADP
etr-23228	205	10	one	one	NUM
etr-23228	205	11	’s	’s	PART
etr-23228	205	12	status	status	NOUN
etr-23228	205	13	,	,	PUNCT
etr-23228	205	14	and	and	CCONJ
etr-23228	205	15	in	in	ADP
etr-23228	205	16	japanese	japanese	ADJ
etr-23228	205	17	culture	culture	NOUN
etr-23228	205	18	,	,	PUNCT
etr-23228	205	19	eye	eye	NOUN
etr-23228	205	20	contact	contact	NOUN
etr-23228	205	21	is	be	AUX
etr-23228	205	22	impolite	impolite	ADJ
etr-23228	205	23	.	.	PUNCT
etr-23228	206	1	no	no	ADV
etr-23228	206	2	matter	matter	ADV
etr-23228	206	3	what	what	PRON
etr-23228	206	4	the	the	DET
etr-23228	206	5	culture	culture	NOUN
etr-23228	206	6	is	be	AUX
etr-23228	206	7	,	,	PUNCT
etr-23228	206	8	the	the	DET
etr-23228	206	9	author	author	NOUN
etr-23228	206	10	postulate	postulate	VERB
etr-23228	206	11	that	that	SCONJ
etr-23228	206	12	the	the	DET
etr-23228	206	13	knowledge	knowledge	NOUN
etr-23228	206	14	and	and	CCONJ
etr-23228	206	15	skills	skill	NOUN
etr-23228	206	16	to	to	PART
etr-23228	206	17	acknowledge	acknowledge	VERB
etr-23228	206	18	the	the	DET
etr-23228	206	19	stakeholders	stakeholder	NOUN
etr-23228	206	20	in	in	ADP
etr-23228	206	21	the	the	DET
etr-23228	206	22	best	good	ADJ
etr-23228	206	23	possible	possible	ADJ
etr-23228	206	24	way	way	NOUN
etr-23228	206	25	would	would	AUX
etr-23228	206	26	enhance	enhance	VERB
etr-23228	206	27	the	the	DET
etr-23228	206	28	stakeholder	stakeholder	NOUN
etr-23228	206	29	’s	’s	PART
etr-23228	206	30	experience	experience	NOUN
etr-23228	206	31	and	and	CCONJ
etr-23228	206	32	delight	delight	NOUN
etr-23228	206	33	.	.	PUNCT
etr-23228	207	1	friendliness	friendliness	ADJ
etr-23228	207	2	:	:	PUNCT
etr-23228	207	3	the	the	DET
etr-23228	207	4	third	third	ADJ
etr-23228	207	5	dimension	dimension	NOUN
etr-23228	207	6	of	of	ADP
etr-23228	207	7	hospitality	hospitality	NOUN
etr-23228	207	8	intelligence	intelligence	NOUN
etr-23228	207	9	is	be	AUX
etr-23228	207	10	friendliness	friendliness	ADJ
etr-23228	207	11	.	.	PUNCT
etr-23228	208	1	collins	collins	PROPN
etr-23228	208	2	english	english	PROPN
etr-23228	208	3	dictionary	dictionary	PROPN
etr-23228	208	4	defined	define	VERB
etr-23228	208	5	a	a	DET
etr-23228	208	6	friendly	friendly	ADJ
etr-23228	208	7	person	person	NOUN
etr-23228	208	8	as	as	ADP
etr-23228	208	9	someone	someone	PRON
etr-23228	208	10	who	who	PRON
etr-23228	208	11	“	"	PUNCT
etr-23228	208	12	behave	behave	VERB
etr-23228	208	13	in	in	ADP
etr-23228	208	14	a	a	DET
etr-23228	208	15	pleasant	pleasant	ADJ
etr-23228	208	16	,	,	PUNCT
etr-23228	208	17	kind	kind	ADJ
etr-23228	208	18	way	way	NOUN
etr-23228	208	19	,	,	PUNCT
etr-23228	208	20	and	and	CCONJ
etr-23228	208	21	like	like	INTJ
etr-23228	208	22	to	to	PART
etr-23228	208	23	be	be	AUX
etr-23228	208	24	with	with	ADP
etr-23228	208	25	other	other	ADJ
etr-23228	208	26	people	people	NOUN
etr-23228	208	27	.	.	PUNCT
etr-23228	208	28	”	"	PUNCT
etr-23228	209	1	friendly	friendly	ADJ
etr-23228	209	2	employees	employee	NOUN
etr-23228	209	3	are	be	AUX
etr-23228	209	4	sociable	sociable	ADJ
etr-23228	209	5	,	,	PUNCT
etr-23228	209	6	affable	affable	ADJ
etr-23228	209	7	,	,	PUNCT
etr-23228	209	8	and	and	CCONJ
etr-23228	209	9	approachable	approachable	ADJ
etr-23228	209	10	.	.	PUNCT
etr-23228	210	1	friendly	friendly	ADJ
etr-23228	210	2	employees	employee	NOUN
etr-23228	210	3	have	have	VERB
etr-23228	210	4	the	the	DET
etr-23228	210	5	interpersonal	interpersonal	ADJ
etr-23228	210	6	skills	skill	NOUN
etr-23228	210	7	to	to	PART
etr-23228	210	8	create	create	VERB
etr-23228	210	9	an	an	DET
etr-23228	210	10	amiable	amiable	ADJ
etr-23228	210	11	relationship	relationship	NOUN
etr-23228	210	12	with	with	ADP
etr-23228	210	13	a	a	DET
etr-23228	210	14	customer	customer	NOUN
etr-23228	210	15	.	.	PUNCT
etr-23228	211	1	in	in	ADP
etr-23228	211	2	the	the	DET
etr-23228	211	3	service	service	NOUN
etr-23228	211	4	provider	provider	NOUN
etr-23228	211	5	-	-	PUNCT
etr-23228	211	6	customer	customer	NOUN
etr-23228	211	7	relationship	relationship	NOUN
etr-23228	211	8	,	,	PUNCT
etr-23228	211	9	interpersonal	interpersonal	ADJ
etr-23228	211	10	social	social	ADJ
etr-23228	211	11	factors	factor	NOUN
etr-23228	211	12	are	be	AUX
etr-23228	211	13	essential	essential	ADJ
etr-23228	211	14	in	in	ADP
etr-23228	211	15	creating	create	VERB
etr-23228	211	16	a	a	DET
etr-23228	211	17	personal	personal	ADJ
etr-23228	211	18	bond	bond	NOUN
etr-23228	211	19	(	(	PUNCT
etr-23228	211	20	hausman	hausman	PROPN
etr-23228	211	21	,	,	PUNCT
etr-23228	211	22	2004	2004	NUM
etr-23228	211	23	)	)	PUNCT
etr-23228	211	24	.	.	PUNCT
etr-23228	212	1	this	this	PRON
etr-23228	212	2	is	be	AUX
etr-23228	212	3	because	because	SCONJ
etr-23228	212	4	social	social	ADJ
etr-23228	212	5	interactions	interaction	NOUN
etr-23228	212	6	impact	impact	NOUN
etr-23228	212	7	customer	customer	NOUN
etr-23228	212	8	-	-	PUNCT
etr-23228	212	9	service	service	NOUN
etr-23228	212	10	provider	provider	NOUN
etr-23228	212	11	relationships	relationship	NOUN
etr-23228	212	12	(	(	PUNCT
etr-23228	212	13	goodwin	goodwin	PROPN
etr-23228	212	14	&	&	CCONJ
etr-23228	212	15	gremler	gremler	PROPN
etr-23228	212	16	,	,	PUNCT
etr-23228	212	17	1996	1996	NUM
etr-23228	212	18	)	)	PUNCT
etr-23228	212	19	.	.	PUNCT
etr-23228	213	1	social	social	ADJ
etr-23228	213	2	benefits	benefit	NOUN
etr-23228	213	3	can	can	AUX
etr-23228	213	4	be	be	AUX
etr-23228	213	5	collected	collect	VERB
etr-23228	213	6	when	when	SCONJ
etr-23228	213	7	customer	customer	NOUN
etr-23228	213	8	and	and	CCONJ
etr-23228	213	9	service	service	NOUN
etr-23228	213	10	provider	provider	NOUN
etr-23228	213	11	relationships	relationship	NOUN
etr-23228	213	12	are	be	AUX
etr-23228	213	13	cultivated	cultivate	VERB
etr-23228	213	14	by	by	ADP
etr-23228	213	15	means	mean	NOUN
etr-23228	213	16	of	of	ADP
etr-23228	213	17	personal	personal	ADJ
etr-23228	213	18	associations	association	NOUN
etr-23228	213	19	(	(	PUNCT
etr-23228	213	20	dwyer	dwyer	PROPN
etr-23228	213	21	,	,	PUNCT
etr-23228	213	22	schurr	schurr	NOUN
etr-23228	213	23	,	,	PUNCT
etr-23228	213	24	&	&	CCONJ
etr-23228	213	25	oh	oh	INTJ
etr-23228	213	26	,	,	PUNCT
etr-23228	213	27	1987	1987	NUM
etr-23228	213	28	;	;	PUNCT
etr-23228	213	29	wilson	wilson	PROPN
etr-23228	213	30	&	&	CCONJ
etr-23228	213	31	jantrania	jantrania	PROPN
etr-23228	213	32	,	,	PUNCT
etr-23228	213	33	1995	1995	NUM
etr-23228	213	34	)	)	PUNCT
etr-23228	213	35	.	.	PUNCT
etr-23228	214	1	customers	customer	NOUN
etr-23228	214	2	are	be	AUX
etr-23228	214	3	much	much	ADV
etr-23228	214	4	more	more	ADV
etr-23228	214	5	likely	likely	ADJ
etr-23228	214	6	to	to	PART
etr-23228	214	7	return	return	VERB
etr-23228	214	8	friendly	friendly	ADJ
etr-23228	214	9	behaviors	behavior	NOUN
etr-23228	214	10	when	when	SCONJ
etr-23228	214	11	they	they	PRON
etr-23228	214	12	identify	identify	VERB
etr-23228	214	13	the	the	DET
etr-23228	214	14	service	service	NOUN
etr-23228	214	15	employee	employee	NOUN
etr-23228	214	16	as	as	ADP
etr-23228	214	17	friendly	friendly	ADJ
etr-23228	214	18	,	,	PUNCT
etr-23228	214	19	engage	engage	VERB
etr-23228	214	20	in	in	ADP
etr-23228	214	21	conversation	conversation	NOUN
etr-23228	214	22	,	,	PUNCT
etr-23228	214	23	and	and	CCONJ
etr-23228	214	24	are	be	AUX
etr-23228	214	25	open	open	ADJ
etr-23228	214	26	to	to	ADP
etr-23228	214	27	starting	start	VERB
etr-23228	214	28	a	a	DET
etr-23228	214	29	relationship	relationship	NOUN
etr-23228	214	30	(	(	PUNCT
etr-23228	214	31	price	price	NOUN
etr-23228	214	32	&	&	CCONJ
etr-23228	214	33	arnould	arnould	PROPN
etr-23228	214	34	,	,	PUNCT
etr-23228	214	35	1999	1999	NUM
etr-23228	214	36	)	)	PUNCT
etr-23228	214	37	.	.	PUNCT
etr-23228	215	1	positive	positive	ADJ
etr-23228	215	2	social	social	ADJ
etr-23228	215	3	skills	skill	NOUN
etr-23228	215	4	,	,	PUNCT
etr-23228	215	5	such	such	ADJ
etr-23228	215	6	as	as	ADP
etr-23228	215	7	friendliness	friendliness	ADJ
etr-23228	215	8	,	,	PUNCT
etr-23228	215	9	in	in	ADP
etr-23228	215	10	employees	employee	NOUN
etr-23228	215	11	,	,	PUNCT
etr-23228	215	12	can	can	AUX
etr-23228	215	13	bring	bring	VERB
etr-23228	215	14	about	about	ADP
etr-23228	215	15	positive	positive	ADJ
etr-23228	215	16	emotions	emotion	NOUN
etr-23228	215	17	,	,	PUNCT
etr-23228	215	18	social	social	ADJ
etr-23228	215	19	benefits	benefit	NOUN
etr-23228	215	20	,	,	PUNCT
etr-23228	215	21	and	and	CCONJ
etr-23228	215	22	friendship	friendship	NOUN
etr-23228	215	23	from	from	ADP
etr-23228	215	24	customers	customer	NOUN
etr-23228	215	25	.	.	PUNCT
etr-23228	216	1	as	as	SCONJ
etr-23228	216	2	time	time	NOUN
etr-23228	216	3	passes	pass	VERB
etr-23228	216	4	,	,	PUNCT
etr-23228	216	5	these	these	DET
etr-23228	216	6	components	component	NOUN
etr-23228	216	7	help	help	VERB
etr-23228	216	8	build	build	VERB
etr-23228	216	9	a	a	DET
etr-23228	216	10	foundation	foundation	NOUN
etr-23228	216	11	of	of	ADP
etr-23228	216	12	service	service	NOUN
etr-23228	216	13	friendship	friendship	NOUN
etr-23228	216	14	(	(	PUNCT
etr-23228	216	15	gwinner	gwinner	NOUN
etr-23228	216	16	,	,	PUNCT
etr-23228	216	17	gremler	gremler	NOUN
etr-23228	216	18	,	,	PUNCT
etr-23228	216	19	&	&	CCONJ
etr-23228	216	20	bitner	bitner	PROPN
etr-23228	216	21	,	,	PUNCT
etr-23228	216	22	1998	1998	NUM
etr-23228	216	23	;	;	PUNCT
etr-23228	216	24	price	price	NOUN
etr-23228	216	25	&	&	CCONJ
etr-23228	216	26	arnould	arnould	PROPN
etr-23228	216	27	,	,	PUNCT
etr-23228	216	28	1999	1999	NUM
etr-23228	216	29	)	)	PUNCT
etr-23228	216	30	.	.	PUNCT
etr-23228	217	1	friendship	friendship	NOUN
etr-23228	217	2	contributes	contribute	VERB
etr-23228	217	3	to	to	ADP
etr-23228	217	4	an	an	DET
etr-23228	217	5	individual	individual	NOUN
etr-23228	217	6	’s	’s	PART
etr-23228	217	7	own	own	ADJ
etr-23228	217	8	life	life	NOUN
etr-23228	217	9	value	value	NOUN
etr-23228	217	10	,	,	PUNCT
etr-23228	217	11	which	which	PRON
etr-23228	217	12	directly	directly	ADV
etr-23228	217	13	influences	influence	VERB
etr-23228	217	14	happiness	happiness	NOUN
etr-23228	217	15	and	and	CCONJ
etr-23228	217	16	creates	create	VERB
etr-23228	217	17	a	a	DET
etr-23228	217	18	stronger	strong	ADJ
etr-23228	217	19	sense	sense	NOUN
etr-23228	217	20	of	of	ADP
etr-23228	217	21	self	self	NOUN
etr-23228	217	22	-	-	PUNCT
etr-23228	217	23	worth	worth	ADJ
etr-23228	217	24	when	when	SCONJ
etr-23228	217	25	one	one	PRON
etr-23228	217	26	knows	know	VERB
etr-23228	217	27	they	they	PRON
etr-23228	217	28	are	be	AUX
etr-23228	217	29	valued	value	VERB
etr-23228	217	30	by	by	ADP
etr-23228	217	31	others	other	NOUN
etr-23228	217	32	(	(	PUNCT
etr-23228	217	33	leibowitz	leibowitz	PROPN
etr-23228	217	34	,	,	PUNCT
etr-23228	217	35	2018	2018	NUM
etr-23228	217	36	)	)	PUNCT
etr-23228	217	37	.	.	PUNCT
etr-23228	218	1	past	past	ADJ
etr-23228	218	2	research	research	NOUN
etr-23228	218	3	has	have	AUX
etr-23228	218	4	shown	show	VERB
etr-23228	218	5	that	that	SCONJ
etr-23228	218	6	customers	customer	NOUN
etr-23228	218	7	are	be	AUX
etr-23228	218	8	more	more	ADV
etr-23228	218	9	willing	willing	ADJ
etr-23228	218	10	to	to	PART
etr-23228	218	11	comply	comply	VERB
etr-23228	218	12	when	when	SCONJ
etr-23228	218	13	employees	employee	NOUN
etr-23228	218	14	are	be	AUX
etr-23228	218	15	friendly	friendly	ADJ
etr-23228	218	16	and	and	CCONJ
etr-23228	218	17	show	show	VERB
etr-23228	218	18	concern	concern	NOUN
etr-23228	218	19	for	for	ADP
etr-23228	218	20	the	the	DET
etr-23228	218	21	customer	customer	NOUN
etr-23228	218	22	(	(	PUNCT
etr-23228	218	23	korsch	korsch	PROPN
etr-23228	218	24	,	,	PUNCT
etr-23228	218	25	gozzi	gozzi	NOUN
etr-23228	218	26	,	,	PUNCT
etr-23228	218	27	&	&	CCONJ
etr-23228	218	28	francis	francis	PROPN
etr-23228	218	29	,	,	PUNCT
etr-23228	218	30	1968	1968	NUM
etr-23228	218	31	)	)	PUNCT
etr-23228	218	32	.	.	PUNCT
etr-23228	219	1	compliance	compliance	NOUN
etr-23228	219	2	of	of	ADP
etr-23228	219	3	customers	customer	NOUN
etr-23228	219	4	changes	change	VERB
etr-23228	219	5	over	over	ADP
etr-23228	219	6	time	time	NOUN
etr-23228	219	7	when	when	SCONJ
etr-23228	219	8	impacted	impact	VERB
etr-23228	219	9	by	by	ADP
etr-23228	219	10	social	social	ADJ
etr-23228	219	11	interactions	interaction	NOUN
etr-23228	219	12	with	with	ADP
etr-23228	219	13	service	service	NOUN
etr-23228	219	14	providers	provider	NOUN
etr-23228	219	15	(	(	PUNCT
etr-23228	219	16	hausman	hausman	PROPN
etr-23228	219	17	,	,	PUNCT
etr-23228	219	18	2004	2004	NUM
etr-23228	219	19	)	)	PUNCT
etr-23228	219	20	.	.	PUNCT
etr-23228	220	1	friendly	friendly	ADJ
etr-23228	220	2	behaviors	behavior	NOUN
etr-23228	220	3	practiced	practice	VERB
etr-23228	220	4	by	by	ADP
etr-23228	220	5	service	service	NOUN
etr-23228	220	6	providers	provider	NOUN
etr-23228	220	7	bring	bring	VERB
etr-23228	220	8	about	about	ADP
etr-23228	220	9	personal	personal	ADJ
etr-23228	220	10	connections	connection	NOUN
etr-23228	220	11	,	,	PUNCT
etr-23228	220	12	therefore	therefore	ADV
etr-23228	220	13	enhancing	enhance	VERB
etr-23228	220	14	positive	positive	ADJ
etr-23228	220	15	emotional	emotional	ADJ
etr-23228	220	16	responses	response	NOUN
etr-23228	220	17	and	and	CCONJ
etr-23228	220	18	want	want	VERB
etr-23228	220	19	to	to	PART
etr-23228	220	20	reward	reward	VERB
etr-23228	220	21	providers	provider	NOUN
etr-23228	220	22	by	by	ADP
etr-23228	220	23	seeming	seem	VERB
etr-23228	220	24	compliant	compliant	ADJ
etr-23228	220	25	(	(	PUNCT
etr-23228	220	26	vale	vale	ADJ
etr-23228	220	27	,	,	PUNCT
etr-23228	220	28	jelinek	jelinek	NOUN
etr-23228	220	29	,	,	PUNCT
etr-23228	220	30	best	good	ADJ
etr-23228	220	31	,	,	PUNCT
etr-23228	220	32	&	&	CCONJ
etr-23228	220	33	santamaria	santamaria	PROPN
etr-23228	220	34	,	,	PUNCT
etr-23228	220	35	2002	2002	NUM
etr-23228	220	36	)	)	PUNCT
etr-23228	220	37	.	.	PUNCT
etr-23228	221	1	other	other	ADJ
etr-23228	221	2	studies	study	NOUN
etr-23228	221	3	have	have	AUX
etr-23228	221	4	also	also	ADV
etr-23228	221	5	conveyed	convey	VERB
etr-23228	221	6	a	a	DET
etr-23228	221	7	connection	connection	NOUN
etr-23228	221	8	amid	amid	ADP
etr-23228	221	9	interpersonal	interpersonal	ADJ
etr-23228	221	10	interactions	interaction	NOUN
etr-23228	221	11	and	and	CCONJ
etr-23228	221	12	compliance	compliance	NOUN
etr-23228	221	13	of	of	ADP
etr-23228	221	14	customers	customer	NOUN
etr-23228	221	15	(	(	PUNCT
etr-23228	221	16	hughes	hughe	NOUN
etr-23228	221	17	,	,	PUNCT
etr-23228	221	18	2003	2003	NUM
etr-23228	221	19	;	;	PUNCT
etr-23228	221	20	loden	loden	PROPN
etr-23228	221	21	&	&	CCONJ
etr-23228	221	22	schooler	schooler	NOUN
etr-23228	221	23	,	,	PUNCT
etr-23228	221	24	2000	2000	NUM
etr-23228	221	25	;	;	PUNCT
etr-23228	221	26	say	say	VERB
etr-23228	221	27	&	&	CCONJ
etr-23228	221	28	thompson	thompson	PROPN
etr-23228	221	29	,	,	PUNCT
etr-23228	221	30	2003	2003	NUM
etr-23228	221	31	)	)	PUNCT
etr-23228	221	32	.	.	PUNCT
etr-23228	222	1	https://creativecommons.org/licenses/by/4.0/	https://creativecommons.org/licenses/by/4.0/	PROPN
etr-23228	222	2	ogbeide	ogbeide	ADJ
etr-23228	222	3	,	,	PUNCT
etr-23228	222	4	g	g	PROPN
etr-23228	222	5	-	-	PUNCT
etr-23228	222	6	c.	c.	NOUN
etr-23228	222	7	(	(	PUNCT
etr-23228	222	8	2019	2019	NUM
etr-23228	222	9	)	)	PUNCT
etr-23228	222	10	/	/	SYM
etr-23228	222	11	events	event	NOUN
etr-23228	222	12	and	and	CCONJ
etr-23228	222	13	tourism	tourism	NOUN
etr-23228	222	14	review	review	NOUN
etr-23228	222	15	,	,	PUNCT
etr-23228	222	16	2(1	2(1	NUM
etr-23228	222	17	)	)	PUNCT
etr-23228	222	18	,	,	PUNCT
etr-23228	222	19	1	1	NUM
etr-23228	222	20	-	-	SYM
etr-23228	222	21	20	20	NUM
etr-23228	222	22	.	.	PUNCT
etr-23228	223	1	10	10	NUM
etr-23228	223	2	events	event	NOUN
etr-23228	223	3	and	and	CCONJ
etr-23228	223	4	tourism	tourism	NOUN
etr-23228	223	5	review	review	NOUN
etr-23228	223	6	vol	vol	NOUN
etr-23228	223	7	.	.	PROPN
etr-23228	223	8	2	2	NUM
etr-23228	223	9	no	no	NOUN
etr-23228	223	10	.	.	NOUN
etr-23228	223	11	1	1	NUM
etr-23228	223	12	(	(	PUNCT
etr-23228	223	13	spring	spring	NOUN
etr-23228	223	14	2019	2019	NUM
etr-23228	223	15	)	)	PUNCT
etr-23228	223	16	,	,	PUNCT
etr-23228	223	17	1	1	NUM
etr-23228	223	18	-	-	SYM
etr-23228	223	19	20	20	NUM
etr-23228	223	20	,	,	PUNCT
etr-23228	223	21	doi	doi	NOUN
etr-23228	223	22	:	:	PUNCT
etr-23228	223	23	10.18060/23228	10.18060/23228	NUM
etr-23228	223	24	copyright	copyright	NOUN
etr-23228	223	25	©	©	PROPN
etr-23228	223	26	2019	2019	NUM
etr-23228	223	27	godwin	godwin	NOUN
etr-23228	223	28	-	-	PUNCT
etr-23228	223	29	charles	charles	PROPN
etr-23228	223	30	ogbeide	ogbeide	ADJ
etr-23228	223	31	.	.	PUNCT
etr-23228	224	1	this	this	DET
etr-23228	224	2	work	work	NOUN
etr-23228	224	3	is	be	AUX
etr-23228	224	4	licensed	license	VERB
etr-23228	224	5	under	under	ADP
etr-23228	224	6	a	a	DET
etr-23228	224	7	creative	creative	ADJ
etr-23228	224	8	commons	common	NOUN
etr-23228	224	9	attribution	attribution	NOUN
etr-23228	224	10	4.0	4.0	NUM
etr-23228	224	11	international	international	ADJ
etr-23228	224	12	license	license	NOUN
etr-23228	224	13	.	.	PUNCT
etr-23228	225	1	friendship	friendship	NOUN
etr-23228	225	2	and	and	CCONJ
etr-23228	225	3	personal	personal	ADJ
etr-23228	225	4	connections	connection	NOUN
etr-23228	225	5	,	,	PUNCT
etr-23228	225	6	and	and	CCONJ
etr-23228	225	7	the	the	DET
etr-23228	225	8	level	level	NOUN
etr-23228	225	9	of	of	ADP
etr-23228	225	10	reciprocation	reciprocation	NOUN
etr-23228	225	11	of	of	ADP
etr-23228	225	12	those	those	DET
etr-23228	225	13	relations	relation	NOUN
etr-23228	225	14	among	among	ADP
etr-23228	225	15	consumer	consumer	NOUN
etr-23228	225	16	and	and	CCONJ
etr-23228	225	17	salesperson	salesperson	NOUN
etr-23228	225	18	are	be	AUX
etr-23228	225	19	the	the	DET
etr-23228	225	20	primary	primary	ADJ
etr-23228	225	21	outcomes	outcome	NOUN
etr-23228	225	22	of	of	ADP
etr-23228	225	23	company	company	NOUN
etr-23228	225	24	sales	sale	NOUN
etr-23228	225	25	(	(	PUNCT
etr-23228	225	26	mavondo	mavondo	PROPN
etr-23228	225	27	&	&	CCONJ
etr-23228	225	28	rodrigo	rodrigo	PROPN
etr-23228	225	29	,	,	PUNCT
etr-23228	225	30	2001	2001	NUM
etr-23228	225	31	)	)	PUNCT
etr-23228	225	32	.	.	PUNCT
etr-23228	226	1	other	other	ADJ
etr-23228	226	2	studies	study	NOUN
etr-23228	226	3	have	have	AUX
etr-23228	226	4	shown	show	VERB
etr-23228	226	5	that	that	SCONJ
etr-23228	226	6	there	there	PRON
etr-23228	226	7	are	be	VERB
etr-23228	226	8	social	social	ADJ
etr-23228	226	9	benefits	benefit	NOUN
etr-23228	226	10	that	that	PRON
etr-23228	226	11	arise	arise	VERB
etr-23228	226	12	from	from	ADP
etr-23228	226	13	interpersonal	interpersonal	ADJ
etr-23228	226	14	relationships	relationship	NOUN
etr-23228	226	15	among	among	ADP
etr-23228	226	16	customers	customer	NOUN
etr-23228	226	17	and	and	CCONJ
etr-23228	226	18	service	service	NOUN
etr-23228	226	19	providers	provider	NOUN
etr-23228	226	20	and	and	CCONJ
etr-23228	226	21	these	these	DET
etr-23228	226	22	relationships	relationship	NOUN
etr-23228	226	23	can	can	AUX
etr-23228	226	24	significantly	significantly	ADV
etr-23228	226	25	influence	influence	VERB
etr-23228	226	26	service	service	NOUN
etr-23228	226	27	outcomes	outcome	NOUN
etr-23228	226	28	(	(	PUNCT
etr-23228	226	29	foster	foster	PROPN
etr-23228	226	30	&	&	CCONJ
etr-23228	226	31	cadogan	cadogan	PROPN
etr-23228	226	32	,	,	PUNCT
etr-23228	226	33	2000	2000	NUM
etr-23228	226	34	;	;	PUNCT
etr-23228	226	35	johnson	johnson	PROPN
etr-23228	226	36	,	,	PUNCT
etr-23228	226	37	barksdale	barksdale	PROPN
etr-23228	226	38	,	,	PUNCT
etr-23228	226	39	&	&	CCONJ
etr-23228	226	40	boles	boles	PROPN
etr-23228	226	41	,	,	PUNCT
etr-23228	226	42	2003	2003	NUM
etr-23228	226	43	;	;	PUNCT
etr-23228	226	44	guenzi	guenzi	PROPN
etr-23228	226	45	&	&	CCONJ
etr-23228	226	46	pelloni	pelloni	PROPN
etr-23228	226	47	,	,	PUNCT
etr-23228	226	48	2004	2004	NUM
etr-23228	226	49	)	)	PUNCT
etr-23228	226	50	.	.	PUNCT
etr-23228	227	1	some	some	PRON
etr-23228	227	2	suggest	suggest	VERB
etr-23228	227	3	that	that	SCONJ
etr-23228	227	4	more	more	ADV
etr-23228	227	5	significant	significant	ADJ
etr-23228	227	6	employee	employee	NOUN
etr-23228	227	7	and	and	CCONJ
etr-23228	227	8	customer	customer	NOUN
etr-23228	227	9	relationship	relationship	NOUN
etr-23228	227	10	closeness	closeness	NOUN
etr-23228	227	11	(	(	PUNCT
etr-23228	227	12	barns	barn	NOUN
etr-23228	227	13	,	,	PUNCT
etr-23228	227	14	1997	1997	NUM
etr-23228	227	15	;	;	PUNCT
etr-23228	227	16	guenzi	guenzi	PROPN
etr-23228	227	17	&	&	CCONJ
etr-23228	227	18	pelloni	pelloni	PROPN
etr-23228	227	19	,	,	PUNCT
etr-23228	227	20	2004	2004	NUM
etr-23228	227	21	)	)	PUNCT
etr-23228	227	22	,	,	PUNCT
etr-23228	227	23	friendly	friendly	ADJ
etr-23228	227	24	interactions	interaction	NOUN
etr-23228	227	25	(	(	PUNCT
etr-23228	227	26	johnson	johnson	PROPN
etr-23228	227	27	&	&	CCONJ
etr-23228	227	28	zinkhan	zinkhan	PROPN
etr-23228	227	29	,	,	PUNCT
etr-23228	227	30	1991	1991	NUM
etr-23228	227	31	)	)	PUNCT
etr-23228	227	32	,	,	PUNCT
etr-23228	227	33	and	and	CCONJ
etr-23228	227	34	friendships	friendship	NOUN
etr-23228	227	35	(	(	PUNCT
etr-23228	227	36	price	price	NOUN
etr-23228	227	37	&	&	CCONJ
etr-23228	227	38	arnould	arnould	PROPN
etr-23228	227	39	,	,	PUNCT
etr-23228	227	40	1999	1999	NUM
etr-23228	227	41	)	)	PUNCT
etr-23228	227	42	leads	lead	VERB
etr-23228	227	43	to	to	ADP
etr-23228	227	44	further	further	ADJ
etr-23228	227	45	customer	customer	NOUN
etr-23228	227	46	satisfaction	satisfaction	NOUN
etr-23228	227	47	.	.	PUNCT
etr-23228	228	1	in	in	ADP
etr-23228	228	2	addition	addition	NOUN
etr-23228	228	3	,	,	PUNCT
etr-23228	228	4	customers	customer	NOUN
etr-23228	228	5	who	who	PRON
etr-23228	228	6	do	do	AUX
etr-23228	228	7	n’t	not	PART
etr-23228	228	8	have	have	VERB
etr-23228	228	9	personal	personal	ADJ
etr-23228	228	10	relationships	relationship	NOUN
etr-23228	228	11	with	with	ADP
etr-23228	228	12	employees	employee	NOUN
etr-23228	228	13	are	be	AUX
etr-23228	228	14	not	not	PART
etr-23228	228	15	typically	typically	ADV
etr-23228	228	16	as	as	ADV
etr-23228	228	17	satisfied	satisfied	ADJ
etr-23228	228	18	as	as	ADP
etr-23228	228	19	those	those	DET
etr-23228	228	20	customers	customer	NOUN
etr-23228	228	21	who	who	PRON
etr-23228	228	22	develop	develop	VERB
etr-23228	228	23	personal	personal	ADJ
etr-23228	228	24	relationships	relationship	NOUN
etr-23228	228	25	with	with	ADP
etr-23228	228	26	a	a	DET
etr-23228	228	27	particular	particular	ADJ
etr-23228	228	28	employee	employee	NOUN
etr-23228	228	29	(	(	PUNCT
etr-23228	228	30	gutek	gutek	NOUN
etr-23228	228	31	,	,	PUNCT
etr-23228	228	32	bhappu	bhappu	PROPN
etr-23228	228	33	,	,	PUNCT
etr-23228	228	34	liao	liao	NOUN
etr-23228	228	35	-	-	NOUN
etr-23228	228	36	troth	troth	PROPN
etr-23228	228	37	,	,	PUNCT
etr-23228	228	38	&	&	CCONJ
etr-23228	228	39	cherry	cherry	PROPN
etr-23228	228	40	,	,	PUNCT
etr-23228	228	41	1999	1999	NUM
etr-23228	228	42	)	)	PUNCT
etr-23228	228	43	.	.	PUNCT
etr-23228	229	1	friendship	friendship	NOUN
etr-23228	229	2	adds	add	VERB
etr-23228	229	3	to	to	ADP
etr-23228	229	4	a	a	DET
etr-23228	229	5	person	person	NOUN
etr-23228	229	6	’s	’s	PART
etr-23228	229	7	sense	sense	NOUN
etr-23228	229	8	of	of	ADP
etr-23228	229	9	own	own	ADJ
etr-23228	229	10	selfworth	selfworth	NOUN
etr-23228	229	11	,	,	PUNCT
etr-23228	229	12	therefore	therefore	ADV
etr-23228	229	13	contributing	contribute	VERB
etr-23228	229	14	to	to	ADP
etr-23228	229	15	happiness	happiness	NOUN
etr-23228	229	16	in	in	ADP
etr-23228	229	17	both	both	DET
etr-23228	229	18	individuals	individual	NOUN
etr-23228	229	19	in	in	ADP
etr-23228	229	20	a	a	DET
etr-23228	229	21	friendly	friendly	ADJ
etr-23228	229	22	relationship	relationship	NOUN
etr-23228	229	23	(	(	PUNCT
etr-23228	229	24	leibowitz	leibowitz	PROPN
etr-23228	229	25	,	,	PUNCT
etr-23228	229	26	2018	2018	NUM
etr-23228	229	27	)	)	PUNCT
etr-23228	229	28	.	.	PUNCT
etr-23228	230	1	the	the	DET
etr-23228	230	2	importance	importance	NOUN
etr-23228	230	3	of	of	ADP
etr-23228	230	4	friendly	friendly	ADJ
etr-23228	230	5	employees	employee	NOUN
etr-23228	230	6	can	can	AUX
etr-23228	230	7	not	not	PART
etr-23228	230	8	be	be	AUX
etr-23228	230	9	undermined	undermine	VERB
etr-23228	230	10	.	.	PUNCT
etr-23228	231	1	bearing	bear	VERB
etr-23228	231	2	the	the	DET
etr-23228	231	3	above	above	ADV
etr-23228	231	4	in	in	ADP
etr-23228	231	5	mind	mind	NOUN
etr-23228	231	6	,	,	PUNCT
etr-23228	231	7	if	if	SCONJ
etr-23228	231	8	employees	employee	NOUN
etr-23228	231	9	have	have	VERB
etr-23228	231	10	the	the	DET
etr-23228	231	11	ability	ability	NOUN
etr-23228	231	12	to	to	PART
etr-23228	231	13	be	be	AUX
etr-23228	231	14	sociable	sociable	ADJ
etr-23228	231	15	and	and	CCONJ
etr-23228	231	16	exhibit	exhibit	VERB
etr-23228	231	17	friendly	friendly	ADJ
etr-23228	231	18	behaviors	behavior	NOUN
etr-23228	231	19	with	with	ADP
etr-23228	231	20	the	the	DET
etr-23228	231	21	right	right	ADJ
etr-23228	231	22	interpersonal	interpersonal	ADJ
etr-23228	231	23	skills	skill	NOUN
etr-23228	231	24	,	,	PUNCT
etr-23228	231	25	stakeholder	stakeholder	NOUN
etr-23228	231	26	’s	’s	PART
etr-23228	231	27	experience	experience	NOUN
etr-23228	231	28	would	would	AUX
etr-23228	231	29	be	be	AUX
etr-23228	231	30	greatly	greatly	ADV
etr-23228	231	31	enhanced	enhance	VERB
etr-23228	231	32	.	.	PUNCT
etr-23228	232	1	respect	respect	NOUN
etr-23228	232	2	:	:	PUNCT
etr-23228	232	3	the	the	DET
etr-23228	232	4	fourth	fourth	ADJ
etr-23228	232	5	dimension	dimension	NOUN
etr-23228	232	6	of	of	ADP
etr-23228	232	7	hospitality	hospitality	NOUN
etr-23228	232	8	intelligence	intelligence	NOUN
etr-23228	232	9	is	be	AUX
etr-23228	232	10	respect	respect	NOUN
etr-23228	232	11	.	.	PUNCT
etr-23228	233	1	according	accord	VERB
etr-23228	233	2	to	to	ADP
etr-23228	233	3	mcdougall	mcdougall	PROPN
etr-23228	233	4	,	,	PUNCT
etr-23228	233	5	lasswell	lasswell	NOUN
etr-23228	233	6	,	,	PUNCT
etr-23228	233	7	and	and	CCONJ
etr-23228	233	8	chen	chen	PROPN
etr-23228	233	9	(	(	PUNCT
etr-23228	233	10	1980	1980	NUM
etr-23228	233	11	)	)	PUNCT
etr-23228	233	12	,	,	PUNCT
etr-23228	233	13	respect	respect	NOUN
etr-23228	233	14	is	be	AUX
etr-23228	233	15	the	the	DET
etr-23228	233	16	innermost	innermost	ADJ
etr-23228	233	17	value	value	NOUN
etr-23228	233	18	of	of	ADP
etr-23228	233	19	human	human	ADJ
etr-23228	233	20	rights	right	NOUN
etr-23228	233	21	.	.	PUNCT
etr-23228	234	1	it	it	PRON
etr-23228	234	2	can	can	AUX
etr-23228	234	3	be	be	AUX
etr-23228	234	4	defined	define	VERB
etr-23228	234	5	as	as	ADP
etr-23228	234	6	an	an	DET
etr-23228	234	7	inter	inter	NOUN
etr-23228	234	8	-	-	NOUN
etr-23228	234	9	relationship	relationship	NOUN
etr-23228	234	10	amid	amid	ADP
etr-23228	234	11	humans	human	NOUN
etr-23228	234	12	whereby	whereby	SCONJ
etr-23228	234	13	they	they	PRON
etr-23228	234	14	mutually	mutually	ADV
etr-23228	234	15	understand	understand	VERB
etr-23228	234	16	one	one	NUM
etr-23228	234	17	another	another	DET
etr-23228	234	18	’s	’s	NOUN
etr-23228	234	19	freedoms	freedom	NOUN
etr-23228	234	20	,	,	PUNCT
etr-23228	234	21	worthiness	worthiness	NOUN
etr-23228	234	22	,	,	PUNCT
etr-23228	234	23	and	and	CCONJ
etr-23228	234	24	equality	equality	NOUN
etr-23228	234	25	(	(	PUNCT
etr-23228	234	26	mcdougall	mcdougall	PROPN
etr-23228	234	27	et	et	PROPN
etr-23228	234	28	al	al	PROPN
etr-23228	234	29	.	.	PROPN
etr-23228	234	30	,	,	PUNCT
etr-23228	234	31	1980	1980	NUM
etr-23228	234	32	)	)	PUNCT
etr-23228	234	33	.	.	PUNCT
etr-23228	235	1	gaut	gaut	NOUN
etr-23228	235	2	(	(	PUNCT
etr-23228	235	3	1986	1986	NUM
etr-23228	235	4	)	)	PUNCT
etr-23228	235	5	describes	describe	VERB
etr-23228	235	6	respect	respect	NOUN
etr-23228	235	7	as	as	ADP
etr-23228	235	8	an	an	DET
etr-23228	235	9	attitude	attitude	NOUN
etr-23228	235	10	essential	essential	ADJ
etr-23228	235	11	in	in	ADP
etr-23228	235	12	justifying	justify	VERB
etr-23228	235	13	ethical	ethical	ADJ
etr-23228	235	14	actions	action	NOUN
etr-23228	235	15	among	among	ADP
etr-23228	235	16	individuals	individual	NOUN
etr-23228	235	17	.	.	PUNCT
etr-23228	236	1	past	past	ADJ
etr-23228	236	2	studies	study	NOUN
etr-23228	236	3	revealed	reveal	VERB
etr-23228	236	4	that	that	SCONJ
etr-23228	236	5	most	most	ADJ
etr-23228	236	6	researchers	researcher	NOUN
etr-23228	236	7	agreed	agree	VERB
etr-23228	236	8	that	that	SCONJ
etr-23228	236	9	respect	respect	NOUN
etr-23228	236	10	is	be	AUX
etr-23228	236	11	the	the	DET
etr-23228	236	12	core	core	ADJ
etr-23228	236	13	principle	principle	NOUN
etr-23228	236	14	for	for	ADP
etr-23228	236	15	caring	care	VERB
etr-23228	236	16	exchanges	exchange	NOUN
etr-23228	236	17	(	(	PUNCT
etr-23228	236	18	browne	browne	PROPN
etr-23228	236	19	,	,	PUNCT
etr-23228	236	20	1993	1993	NUM
etr-23228	236	21	;	;	PUNCT
etr-23228	236	22	carper	carper	PROPN
etr-23228	236	23	,	,	PUNCT
etr-23228	236	24	1979	1979	NUM
etr-23228	236	25	;	;	PUNCT
etr-23228	236	26	gaut	gaut	NOUN
etr-23228	236	27	,	,	PUNCT
etr-23228	236	28	1986	1986	NUM
etr-23228	236	29	;	;	PUNCT
etr-23228	236	30	kelly	kelly	PROPN
etr-23228	236	31	,	,	PUNCT
etr-23228	236	32	1990	1990	NUM
etr-23228	236	33	)	)	PUNCT
etr-23228	236	34	.	.	PUNCT
etr-23228	237	1	a	a	DET
etr-23228	237	2	key	key	ADJ
etr-23228	237	3	characteristic	characteristic	NOUN
etr-23228	237	4	of	of	ADP
etr-23228	237	5	the	the	DET
etr-23228	237	6	caring	care	VERB
etr-23228	237	7	process	process	NOUN
etr-23228	237	8	is	be	AUX
etr-23228	237	9	respect	respect	NOUN
etr-23228	237	10	,	,	PUNCT
etr-23228	237	11	and	and	CCONJ
etr-23228	237	12	according	accord	VERB
etr-23228	237	13	to	to	ADP
etr-23228	237	14	browne	browne	PROPN
etr-23228	237	15	,	,	PUNCT
etr-23228	237	16	(	(	PUNCT
etr-23228	237	17	1993	1993	NUM
etr-23228	237	18	)	)	PUNCT
etr-23228	238	1	it	it	PRON
etr-23228	238	2	is	be	AUX
etr-23228	238	3	assumed	assume	VERB
etr-23228	238	4	to	to	PART
etr-23228	238	5	stem	stem	VERB
etr-23228	238	6	from	from	ADP
etr-23228	238	7	a	a	DET
etr-23228	238	8	profound	profound	ADJ
etr-23228	238	9	interest	interest	NOUN
etr-23228	238	10	in	in	ADP
etr-23228	238	11	humanity	humanity	NOUN
etr-23228	238	12	.	.	PUNCT
etr-23228	239	1	fenton	fenton	PROPN
etr-23228	239	2	(	(	PUNCT
etr-23228	239	3	1987	1987	NUM
etr-23228	239	4	)	)	PUNCT
etr-23228	239	5	brought	bring	VERB
etr-23228	239	6	the	the	DET
etr-23228	239	7	notion	notion	NOUN
etr-23228	239	8	of	of	ADP
etr-23228	239	9	humanistic	humanistic	ADJ
etr-23228	239	10	care	care	NOUN
etr-23228	239	11	to	to	ADP
etr-23228	239	12	light	light	NOUN
etr-23228	239	13	,	,	PUNCT
etr-23228	239	14	and	and	CCONJ
etr-23228	239	15	it	it	PRON
etr-23228	239	16	is	be	AUX
etr-23228	239	17	associated	associate	VERB
etr-23228	239	18	with	with	ADP
etr-23228	239	19	several	several	ADJ
etr-23228	239	20	of	of	ADP
etr-23228	239	21	the	the	DET
etr-23228	239	22	same	same	ADJ
etr-23228	239	23	values	value	NOUN
etr-23228	239	24	as	as	ADP
etr-23228	239	25	respect	respect	NOUN
etr-23228	239	26	,	,	PUNCT
etr-23228	239	27	such	such	ADJ
etr-23228	239	28	as	as	ADP
etr-23228	239	29	equality	equality	NOUN
etr-23228	239	30	,	,	PUNCT
etr-23228	239	31	worthiness	worthiness	NOUN
etr-23228	239	32	of	of	ADP
etr-23228	239	33	an	an	DET
etr-23228	239	34	individual	individual	NOUN
etr-23228	239	35	,	,	PUNCT
etr-23228	239	36	freedom	freedom	NOUN
etr-23228	239	37	of	of	ADP
etr-23228	239	38	action	action	NOUN
etr-23228	239	39	,	,	PUNCT
etr-23228	239	40	and	and	CCONJ
etr-23228	239	41	uniqueness	uniqueness	NOUN
etr-23228	239	42	of	of	ADP
etr-23228	239	43	an	an	DET
etr-23228	239	44	individual	individual	NOUN
etr-23228	239	45	.	.	PUNCT
etr-23228	240	1	from	from	ADP
etr-23228	240	2	the	the	DET
etr-23228	240	3	caregiver	caregiver	NOUN
etr-23228	240	4	’s	’s	PART
etr-23228	240	5	perspective	perspective	NOUN
etr-23228	240	6	,	,	PUNCT
etr-23228	240	7	respect	respect	NOUN
etr-23228	240	8	has	have	AUX
etr-23228	240	9	been	be	AUX
etr-23228	240	10	defined	define	VERB
etr-23228	240	11	as	as	ADP
etr-23228	240	12	any	any	DET
etr-23228	240	13	interaction	interaction	NOUN
etr-23228	240	14	with	with	ADP
etr-23228	240	15	patients	patient	NOUN
etr-23228	240	16	in	in	ADP
etr-23228	240	17	which	which	PRON
etr-23228	240	18	recognize	recognize	VERB
etr-23228	240	19	their	their	PRON
etr-23228	240	20	existence	existence	NOUN
etr-23228	240	21	,	,	PUNCT
etr-23228	240	22	uniqueness	uniqueness	NOUN
etr-23228	240	23	,	,	PUNCT
etr-23228	240	24	and	and	CCONJ
etr-23228	240	25	individuality	individuality	NOUN
etr-23228	240	26	(	(	PUNCT
etr-23228	240	27	forrest	forrest	PROPN
etr-23228	240	28	,	,	PUNCT
etr-23228	240	29	1989	1989	NUM
etr-23228	240	30	)	)	PUNCT
etr-23228	240	31	.	.	PUNCT
etr-23228	241	1	other	other	ADJ
etr-23228	241	2	elements	element	NOUN
etr-23228	241	3	of	of	ADP
etr-23228	241	4	caring	care	VERB
etr-23228	241	5	,	,	PUNCT
etr-23228	241	6	some	some	PRON
etr-23228	241	7	of	of	ADP
etr-23228	241	8	the	the	DET
etr-23228	241	9	practical	practical	ADJ
etr-23228	241	10	examples	example	NOUN
etr-23228	241	11	of	of	ADP
etr-23228	241	12	respect	respect	NOUN
etr-23228	241	13	for	for	ADP
etr-23228	241	14	service	service	NOUN
etr-23228	241	15	employees	employee	NOUN
etr-23228	241	16	include	include	VERB
etr-23228	241	17	an	an	DET
etr-23228	241	18	interested	interested	ADJ
etr-23228	241	19	manner	manner	NOUN
etr-23228	241	20	,	,	PUNCT
etr-23228	241	21	eye	eye	NOUN
etr-23228	241	22	contact	contact	NOUN
etr-23228	241	23	throughout	throughout	ADP
etr-23228	241	24	encounters	encounter	NOUN
etr-23228	241	25	,	,	PUNCT
etr-23228	241	26	wide	wide	ADJ
etr-23228	241	27	range	range	NOUN
etr-23228	241	28	of	of	ADP
etr-23228	241	29	tone	tone	NOUN
etr-23228	241	30	of	of	ADP
etr-23228	241	31	voice	voice	NOUN
etr-23228	241	32	,	,	PUNCT
etr-23228	241	33	appropriate	appropriate	ADJ
etr-23228	241	34	body	body	NOUN
etr-23228	241	35	language	language	NOUN
etr-23228	241	36	,	,	PUNCT
etr-23228	241	37	wide	wide	ADJ
etr-23228	241	38	range	range	NOUN
etr-23228	241	39	of	of	ADP
etr-23228	241	40	facial	facial	ADJ
etr-23228	241	41	expressions	expression	NOUN
etr-23228	241	42	,	,	PUNCT
etr-23228	241	43	etc	etc	X
etr-23228	241	44	.	.	NOUN
etr-23228	241	45	actions	action	NOUN
etr-23228	241	46	of	of	ADP
etr-23228	241	47	exclusion	exclusion	NOUN
etr-23228	241	48	were	be	AUX
etr-23228	241	49	also	also	ADV
etr-23228	241	50	examined	examine	VERB
etr-23228	241	51	and	and	CCONJ
etr-23228	241	52	associated	associate	VERB
etr-23228	241	53	with	with	ADP
etr-23228	241	54	disrespect	disrespect	PROPN
etr-23228	241	55	,	,	PUNCT
etr-23228	241	56	such	such	ADJ
etr-23228	241	57	as	as	ADP
etr-23228	241	58	no	no	DET
etr-23228	241	59	eye	eye	NOUN
etr-23228	241	60	contact	contact	NOUN
etr-23228	241	61	,	,	PUNCT
etr-23228	241	62	being	be	AUX
etr-23228	241	63	rushed	rush	VERB
etr-23228	241	64	or	or	CCONJ
etr-23228	241	65	too	too	ADV
etr-23228	241	66	casual	casual	ADJ
etr-23228	241	67	,	,	PUNCT
etr-23228	241	68	flat	flat	ADJ
etr-23228	241	69	tone	tone	NOUN
etr-23228	241	70	of	of	ADP
etr-23228	241	71	voice	voice	NOUN
etr-23228	241	72	,	,	PUNCT
etr-23228	241	73	dismissive	dismissive	ADJ
etr-23228	241	74	statements	statement	NOUN
etr-23228	241	75	,	,	PUNCT
etr-23228	241	76	etc	etc	X
etr-23228	241	77	.	.	X
etr-23228	241	78	(	(	PUNCT
etr-23228	241	79	drew	draw	VERB
etr-23228	241	80	,	,	PUNCT
etr-23228	241	81	1986	1986	NUM
etr-23228	241	82	)	)	PUNCT
etr-23228	241	83	.	.	PUNCT
etr-23228	242	1	some	some	DET
etr-23228	242	2	other	other	ADJ
etr-23228	242	3	behaviors	behavior	NOUN
etr-23228	242	4	that	that	PRON
etr-23228	242	5	might	might	AUX
etr-23228	242	6	be	be	AUX
etr-23228	242	7	disrespectful	disrespectful	ADJ
etr-23228	242	8	when	when	SCONJ
etr-23228	242	9	a	a	DET
etr-23228	242	10	customer	customer	NOUN
etr-23228	242	11	approaches	approach	VERB
etr-23228	242	12	a	a	DET
etr-23228	242	13	service	service	NOUN
etr-23228	242	14	worker	worker	NOUN
etr-23228	242	15	include	include	VERB
etr-23228	242	16	laughing	laugh	VERB
etr-23228	242	17	disrespectfully	disrespectfully	ADV
etr-23228	242	18	,	,	PUNCT
etr-23228	242	19	talking	talk	VERB
etr-23228	242	20	with	with	ADP
etr-23228	242	21	coemployee	coemployee	NOUN
etr-23228	242	22	,	,	PUNCT
etr-23228	242	23	or	or	CCONJ
etr-23228	242	24	making	make	VERB
etr-23228	242	25	wrong	wrong	ADJ
etr-23228	242	26	gestures	gesture	NOUN
etr-23228	242	27	,	,	PUNCT
etr-23228	242	28	especially	especially	ADV
etr-23228	242	29	with	with	ADP
etr-23228	242	30	a	a	DET
etr-23228	242	31	customer	customer	NOUN
etr-23228	242	32	from	from	ADP
etr-23228	242	33	a	a	DET
etr-23228	242	34	different	different	ADJ
etr-23228	242	35	culture	culture	NOUN
etr-23228	242	36	.	.	PUNCT
etr-23228	243	1	obvious	obvious	ADJ
etr-23228	243	2	for	for	SCONJ
etr-23228	243	3	service	service	NOUN
etr-23228	243	4	employees	employee	NOUN
etr-23228	243	5	to	to	PART
etr-23228	243	6	appropriately	appropriately	ADV
etr-23228	243	7	grasp	grasp	VERB
etr-23228	243	8	the	the	DET
etr-23228	243	9	habit	habit	NOUN
etr-23228	243	10	of	of	ADP
etr-23228	243	11	respecting	respect	VERB
etr-23228	243	12	different	different	ADJ
etr-23228	243	13	customers	customer	NOUN
etr-23228	243	14	from	from	ADP
etr-23228	243	15	different	different	ADJ
etr-23228	243	16	culture	culture	NOUN
etr-23228	243	17	,	,	PUNCT
etr-23228	243	18	require	require	VERB
etr-23228	243	19	proper	proper	ADJ
etr-23228	243	20	training	training	NOUN
etr-23228	243	21	.	.	PUNCT
etr-23228	244	1	thus	thus	ADV
etr-23228	244	2	,	,	PUNCT
etr-23228	244	3	the	the	DET
etr-23228	244	4	importance	importance	NOUN
etr-23228	244	5	of	of	ADP
etr-23228	244	6	inspirational	inspirational	ADJ
etr-23228	244	7	training	training	NOUN
etr-23228	244	8	of	of	ADP
etr-23228	244	9	each	each	DET
etr-23228	244	10	service	service	NOUN
etr-23228	244	11	worker	worker	NOUN
etr-23228	244	12	for	for	ADP
etr-23228	244	13	hospitality	hospitality	NOUN
etr-23228	244	14	intelligence	intelligence	NOUN
etr-23228	244	15	to	to	PART
etr-23228	244	16	exhibit	exhibit	VERB
etr-23228	244	17	the	the	DET
etr-23228	244	18	habit	habit	NOUN
etr-23228	244	19	of	of	ADP
etr-23228	244	20	proper	proper	ADJ
etr-23228	244	21	respect	respect	NOUN
etr-23228	244	22	for	for	ADP
etr-23228	244	23	each	each	DET
etr-23228	244	24	customer	customer	NOUN
etr-23228	244	25	can	can	AUX
etr-23228	244	26	not	not	PART
etr-23228	244	27	be	be	AUX
etr-23228	244	28	over	over	ADV
etr-23228	244	29	enumerated	enumerate	VERB
etr-23228	244	30	.	.	PUNCT
etr-23228	245	1	such	such	ADJ
etr-23228	245	2	training	training	NOUN
etr-23228	245	3	will	will	AUX
etr-23228	245	4	incorporate	incorporate	VERB
etr-23228	245	5	the	the	DET
etr-23228	245	6	proper	proper	ADJ
etr-23228	245	7	way	way	NOUN
etr-23228	245	8	to	to	PART
etr-23228	245	9	revere	revere	VERB
etr-23228	245	10	,	,	PUNCT
etr-23228	245	11	admire	admire	ADJ
etr-23228	245	12	,	,	PUNCT
etr-23228	245	13	and	and	CCONJ
etr-23228	245	14	value	value	VERB
etr-23228	245	15	a	a	DET
etr-23228	245	16	stakeholder	stakeholder	NOUN
etr-23228	245	17	for	for	ADP
etr-23228	245	18	an	an	DET
etr-23228	245	19	delightful	delightful	ADJ
etr-23228	245	20	stakeholder	stakeholder	NOUN
etr-23228	245	21	’s	’s	PART
etr-23228	245	22	experience	experience	NOUN
etr-23228	245	23	.	.	PUNCT
etr-23228	246	1	empathy	empathy	NOUN
etr-23228	246	2	:	:	PUNCT
etr-23228	246	3	the	the	DET
etr-23228	246	4	fifth	fifth	ADJ
etr-23228	246	5	dimension	dimension	NOUN
etr-23228	246	6	of	of	ADP
etr-23228	246	7	hospitality	hospitality	NOUN
etr-23228	246	8	intelligence	intelligence	NOUN
etr-23228	246	9	is	be	AUX
etr-23228	246	10	empathy	empathy	NOUN
etr-23228	246	11	.	.	PUNCT
etr-23228	247	1	empathy	empathy	NOUN
etr-23228	247	2	can	can	AUX
etr-23228	247	3	be	be	AUX
etr-23228	247	4	defined	define	VERB
etr-23228	247	5	as	as	ADP
etr-23228	247	6	the	the	DET
etr-23228	247	7	feeling	feeling	NOUN
etr-23228	247	8	of	of	ADP
etr-23228	247	9	concern	concern	NOUN
etr-23228	247	10	and	and	CCONJ
etr-23228	247	11	sympathetic	sympathetic	ADJ
etr-23228	247	12	emotions	emotion	NOUN
etr-23228	247	13	towards	towards	ADP
etr-23228	247	14	another	another	DET
etr-23228	247	15	individual	individual	NOUN
etr-23228	247	16	.	.	PUNCT
etr-23228	248	1	empathy	empathy	PROPN
etr-23228	248	2	https://creativecommons.org/licenses/by/4.0/	https://creativecommons.org/licenses/by/4.0/	PROPN
etr-23228	248	3	ogbeide	ogbeide	ADJ
etr-23228	248	4	,	,	PUNCT
etr-23228	248	5	g	g	PROPN
etr-23228	248	6	-	-	PUNCT
etr-23228	248	7	c.	c.	NOUN
etr-23228	248	8	(	(	PUNCT
etr-23228	248	9	2019	2019	NUM
etr-23228	248	10	)	)	PUNCT
etr-23228	248	11	/	/	SYM
etr-23228	248	12	events	event	NOUN
etr-23228	248	13	and	and	CCONJ
etr-23228	248	14	tourism	tourism	NOUN
etr-23228	248	15	review	review	NOUN
etr-23228	248	16	,	,	PUNCT
etr-23228	248	17	2(1	2(1	NUM
etr-23228	248	18	)	)	PUNCT
etr-23228	248	19	,	,	PUNCT
etr-23228	248	20	1	1	NUM
etr-23228	248	21	-	-	SYM
etr-23228	248	22	20	20	NUM
etr-23228	248	23	.	.	PUNCT
etr-23228	248	24	11	11	NUM
etr-23228	248	25	events	event	NOUN
etr-23228	248	26	and	and	CCONJ
etr-23228	248	27	tourism	tourism	NOUN
etr-23228	248	28	review	review	NOUN
etr-23228	248	29	vol	vol	NOUN
etr-23228	248	30	.	.	PROPN
etr-23228	248	31	2	2	NUM
etr-23228	248	32	no	no	NOUN
etr-23228	248	33	.	.	NOUN
etr-23228	248	34	1	1	NUM
etr-23228	248	35	(	(	PUNCT
etr-23228	248	36	spring	spring	NOUN
etr-23228	248	37	2019	2019	NUM
etr-23228	248	38	)	)	PUNCT
etr-23228	248	39	,	,	PUNCT
etr-23228	248	40	1	1	NUM
etr-23228	248	41	-	-	SYM
etr-23228	248	42	20	20	NUM
etr-23228	248	43	,	,	PUNCT
etr-23228	248	44	doi	doi	NOUN
etr-23228	248	45	:	:	PUNCT
etr-23228	248	46	10.18060/23228	10.18060/23228	NUM
etr-23228	248	47	copyright	copyright	NOUN
etr-23228	248	48	©	©	PROPN
etr-23228	248	49	2019	2019	NUM
etr-23228	248	50	godwin	godwin	NOUN
etr-23228	248	51	-	-	PUNCT
etr-23228	248	52	charles	charles	PROPN
etr-23228	248	53	ogbeide	ogbeide	ADJ
etr-23228	248	54	.	.	PUNCT
etr-23228	249	1	this	this	DET
etr-23228	249	2	work	work	NOUN
etr-23228	249	3	is	be	AUX
etr-23228	249	4	licensed	license	VERB
etr-23228	249	5	under	under	ADP
etr-23228	249	6	a	a	DET
etr-23228	249	7	creative	creative	ADJ
etr-23228	249	8	commons	common	NOUN
etr-23228	249	9	attribution	attribution	NOUN
etr-23228	249	10	4.0	4.0	NUM
etr-23228	249	11	international	international	ADJ
etr-23228	249	12	license	license	NOUN
etr-23228	249	13	.	.	PUNCT
etr-23228	250	1	is	be	AUX
etr-23228	250	2	considered	consider	VERB
etr-23228	250	3	a	a	DET
etr-23228	250	4	significant	significant	ADJ
etr-23228	250	5	predictor	predictor	NOUN
etr-23228	250	6	of	of	ADP
etr-23228	250	7	helpful	helpful	ADJ
etr-23228	250	8	behavior	behavior	NOUN
etr-23228	250	9	(	(	PUNCT
etr-23228	250	10	dovidio	dovidio	NOUN
etr-23228	250	11	,	,	PUNCT
etr-23228	250	12	piliavin	piliavin	PROPN
etr-23228	250	13	,	,	PUNCT
etr-23228	250	14	schroeder	schroeder	PROPN
etr-23228	250	15	,	,	PUNCT
etr-23228	250	16	&	&	CCONJ
etr-23228	250	17	penner	penner	PROPN
etr-23228	250	18	,	,	PUNCT
etr-23228	250	19	2006	2006	NUM
etr-23228	250	20	)	)	PUNCT
etr-23228	250	21	.	.	PUNCT
etr-23228	251	1	empathy	empathy	NOUN
etr-23228	251	2	brings	bring	VERB
etr-23228	251	3	forth	forth	ADP
etr-23228	251	4	motivation	motivation	NOUN
etr-23228	251	5	to	to	PART
etr-23228	251	6	decrease	decrease	VERB
etr-23228	251	7	the	the	DET
etr-23228	251	8	distress	distress	NOUN
etr-23228	251	9	of	of	ADP
etr-23228	251	10	others	other	NOUN
etr-23228	251	11	;	;	PUNCT
etr-23228	251	12	it	it	PRON
etr-23228	251	13	is	be	AUX
etr-23228	251	14	also	also	ADV
etr-23228	251	15	regarded	regard	VERB
etr-23228	251	16	as	as	ADP
etr-23228	251	17	a	a	DET
etr-23228	251	18	driving	drive	VERB
etr-23228	251	19	force	force	NOUN
etr-23228	251	20	behind	behind	ADP
etr-23228	251	21	helpful	helpful	ADJ
etr-23228	251	22	behavior	behavior	NOUN
etr-23228	251	23	in	in	ADP
etr-23228	251	24	a	a	DET
etr-23228	251	25	number	number	NOUN
etr-23228	251	26	of	of	ADP
etr-23228	251	27	circumstances	circumstance	NOUN
etr-23228	251	28	.	.	PUNCT
etr-23228	252	1	bearing	bear	VERB
etr-23228	252	2	the	the	DET
etr-23228	252	3	above	above	ADV
etr-23228	252	4	in	in	ADP
etr-23228	252	5	mind	mind	NOUN
etr-23228	252	6	,	,	PUNCT
etr-23228	252	7	empathy	empathy	NOUN
etr-23228	252	8	can	can	AUX
etr-23228	252	9	be	be	AUX
etr-23228	252	10	described	describe	VERB
etr-23228	252	11	as	as	ADP
etr-23228	252	12	the	the	DET
etr-23228	252	13	ability	ability	NOUN
etr-23228	252	14	to	to	PART
etr-23228	252	15	understand	understand	VERB
etr-23228	252	16	the	the	DET
etr-23228	252	17	paradigm	paradigm	NOUN
etr-23228	252	18	of	of	ADP
etr-23228	252	19	others	other	NOUN
etr-23228	252	20	and	and	CCONJ
etr-23228	252	21	show	show	VERB
etr-23228	252	22	compassion	compassion	NOUN
etr-23228	252	23	and	and	CCONJ
etr-23228	252	24	sympathetic	sympathetic	ADJ
etr-23228	252	25	emotions	emotion	NOUN
etr-23228	252	26	towards	towards	ADP
etr-23228	252	27	them	they	PRON
etr-23228	252	28	.	.	PUNCT
etr-23228	253	1	over	over	ADP
etr-23228	253	2	the	the	DET
etr-23228	253	3	years	year	NOUN
etr-23228	253	4	,	,	PUNCT
etr-23228	253	5	researchers	researcher	NOUN
etr-23228	253	6	have	have	AUX
etr-23228	253	7	focused	focus	VERB
etr-23228	253	8	on	on	ADP
etr-23228	253	9	improving	improve	VERB
etr-23228	253	10	knowledge	knowledge	NOUN
etr-23228	253	11	of	of	ADP
etr-23228	253	12	the	the	DET
etr-23228	253	13	difference	difference	NOUN
etr-23228	253	14	between	between	ADP
etr-23228	253	15	altruistic	altruistic	ADJ
etr-23228	253	16	motivation	motivation	NOUN
etr-23228	253	17	provoked	provoke	VERB
etr-23228	253	18	by	by	ADP
etr-23228	253	19	empathy	empathy	NOUN
etr-23228	253	20	where	where	SCONJ
etr-23228	253	21	a	a	DET
etr-23228	253	22	person	person	NOUN
etr-23228	253	23	becomes	become	VERB
etr-23228	253	24	motivated	motivated	ADJ
etr-23228	253	25	to	to	PART
etr-23228	253	26	decrease	decrease	VERB
etr-23228	253	27	the	the	DET
etr-23228	253	28	distress	distress	NOUN
etr-23228	253	29	of	of	ADP
etr-23228	253	30	another	another	DET
etr-23228	253	31	person	person	NOUN
etr-23228	253	32	,	,	PUNCT
etr-23228	253	33	and	and	CCONJ
etr-23228	253	34	egoistic	egoistic	ADJ
etr-23228	253	35	motivation	motivation	NOUN
etr-23228	253	36	provoked	provoke	VERB
etr-23228	253	37	by	by	ADP
etr-23228	253	38	one	one	NUM
etr-23228	253	39	’s	’s	PART
etr-23228	253	40	own	own	ADJ
etr-23228	253	41	distress	distress	NOUN
etr-23228	253	42	where	where	SCONJ
etr-23228	253	43	a	a	DET
etr-23228	253	44	person	person	NOUN
etr-23228	253	45	becomes	become	VERB
etr-23228	253	46	motivated	motivated	ADJ
etr-23228	253	47	to	to	PART
etr-23228	253	48	decrease	decrease	VERB
etr-23228	253	49	the	the	DET
etr-23228	253	50	distress	distress	NOUN
etr-23228	253	51	they	they	PRON
etr-23228	253	52	personally	personally	ADV
etr-23228	253	53	feel	feel	VERB
etr-23228	253	54	in	in	ADP
etr-23228	253	55	response	response	NOUN
etr-23228	253	56	to	to	ADP
etr-23228	253	57	witnessing	witness	VERB
etr-23228	253	58	someone	someone	PRON
etr-23228	253	59	else	else	ADV
etr-23228	253	60	’s	’s	PART
etr-23228	253	61	distress	distress	NOUN
etr-23228	253	62	(	(	PUNCT
etr-23228	253	63	batson	batson	PROPN
etr-23228	253	64	,	,	PUNCT
etr-23228	253	65	1991	1991	NUM
etr-23228	253	66	;	;	PUNCT
etr-23228	253	67	batson	batson	PROPN
etr-23228	253	68	et	et	PROPN
etr-23228	253	69	al	al	PROPN
etr-23228	253	70	.	.	PROPN
etr-23228	253	71	,	,	PUNCT
etr-23228	253	72	1988	1988	NUM
etr-23228	253	73	)	)	PUNCT
etr-23228	253	74	.	.	PUNCT
etr-23228	254	1	more	more	ADV
etr-23228	254	2	recent	recent	ADJ
etr-23228	254	3	studies	study	NOUN
etr-23228	254	4	have	have	AUX
etr-23228	254	5	focused	focus	VERB
etr-23228	254	6	on	on	ADP
etr-23228	254	7	empathetic	empathetic	ADJ
etr-23228	254	8	concern	concern	NOUN
etr-23228	254	9	and	and	CCONJ
etr-23228	254	10	potentially	potentially	ADV
etr-23228	254	11	motivating	motivating	ADJ
etr-23228	254	12	antecedents	antecedent	NOUN
etr-23228	254	13	(	(	PUNCT
etr-23228	254	14	e.g.	e.g.	ADV
etr-23228	254	15	,	,	PUNCT
etr-23228	254	16	batson	batson	PROPN
etr-23228	254	17	,	,	PUNCT
etr-23228	254	18	eklund	eklund	PROPN
etr-23228	254	19	,	,	PUNCT
etr-23228	254	20	chermok	chermok	NOUN
etr-23228	254	21	,	,	PUNCT
etr-23228	254	22	hoyt	hoyt	PROPN
etr-23228	254	23	,	,	PUNCT
etr-23228	254	24	&	&	CCONJ
etr-23228	254	25	ortiz	ortiz	PROPN
etr-23228	254	26	,	,	PUNCT
etr-23228	254	27	2007	2007	NUM
etr-23228	254	28	;	;	PUNCT
etr-23228	254	29	batson	batson	PROPN
etr-23228	254	30	et	et	PROPN
etr-23228	254	31	al	al	PROPN
etr-23228	254	32	.	.	PROPN
etr-23228	254	33	,	,	PUNCT
etr-23228	254	34	2003	2003	NUM
etr-23228	254	35	;	;	PUNCT
etr-23228	254	36	batson	batson	PROPN
etr-23228	254	37	,	,	PUNCT
etr-23228	254	38	lishner	lishner	NOUN
etr-23228	254	39	,	,	PUNCT
etr-23228	254	40	cook	cook	NOUN
etr-23228	254	41	,	,	PUNCT
etr-23228	254	42	&	&	CCONJ
etr-23228	254	43	sawyer	sawyer	PROPN
etr-23228	254	44	,	,	PUNCT
etr-23228	254	45	2005	2005	NUM
etr-23228	254	46	)	)	PUNCT
etr-23228	254	47	.	.	PUNCT
etr-23228	255	1	the	the	DET
etr-23228	255	2	type	type	NOUN
etr-23228	255	3	of	of	ADP
etr-23228	255	4	motivation	motivation	NOUN
etr-23228	255	5	that	that	SCONJ
etr-23228	255	6	empathy	empathy	NOUN
etr-23228	255	7	inspires	inspire	VERB
etr-23228	255	8	is	be	AUX
etr-23228	255	9	important	important	ADJ
etr-23228	255	10	because	because	SCONJ
etr-23228	255	11	each	each	DET
etr-23228	255	12	motivation	motivation	NOUN
etr-23228	255	13	-	-	PUNCT
etr-23228	255	14	type	type	NOUN
etr-23228	255	15	enacted	enact	VERB
etr-23228	255	16	has	have	VERB
etr-23228	255	17	varying	vary	VERB
etr-23228	255	18	effects	effect	NOUN
etr-23228	255	19	on	on	ADP
etr-23228	255	20	the	the	DET
etr-23228	255	21	continuance	continuance	NOUN
etr-23228	255	22	and	and	CCONJ
etr-23228	255	23	frequency	frequency	NOUN
etr-23228	255	24	of	of	ADP
etr-23228	255	25	helpful	helpful	ADJ
etr-23228	255	26	behaviors	behavior	NOUN
etr-23228	255	27	.	.	PUNCT
etr-23228	256	1	autonomous	autonomous	ADJ
etr-23228	256	2	motivation	motivation	NOUN
etr-23228	256	3	not	not	PART
etr-23228	256	4	only	only	ADV
etr-23228	256	5	increases	increase	VERB
etr-23228	256	6	helpful	helpful	ADJ
etr-23228	256	7	behaviors	behavior	NOUN
etr-23228	256	8	,	,	PUNCT
etr-23228	256	9	but	but	CCONJ
etr-23228	256	10	it	it	PRON
etr-23228	256	11	positively	positively	ADV
etr-23228	256	12	impacts	impact	VERB
etr-23228	256	13	the	the	DET
etr-23228	256	14	person	person	NOUN
etr-23228	256	15	being	be	AUX
etr-23228	256	16	helped	help	VERB
etr-23228	256	17	,	,	PUNCT
etr-23228	256	18	as	as	ADV
etr-23228	256	19	well	well	ADV
etr-23228	256	20	as	as	ADP
etr-23228	256	21	the	the	DET
etr-23228	256	22	well	well	ADV
etr-23228	256	23	-	-	PUNCT
etr-23228	256	24	being	being	NOUN
etr-23228	256	25	of	of	ADP
etr-23228	256	26	the	the	DET
etr-23228	256	27	helper	helper	NOUN
etr-23228	256	28	(	(	PUNCT
etr-23228	256	29	pavey	pavey	NOUN
etr-23228	256	30	,	,	PUNCT
etr-23228	256	31	greitemeyer	greitemeyer	PROPN
etr-23228	256	32	,	,	PUNCT
etr-23228	256	33	&	&	CCONJ
etr-23228	256	34	sparks	spark	NOUN
etr-23228	256	35	,	,	PUNCT
etr-23228	256	36	2012	2012	NUM
etr-23228	256	37	)	)	PUNCT
etr-23228	256	38	.	.	PUNCT
etr-23228	257	1	for	for	ADP
etr-23228	257	2	instance	instance	NOUN
etr-23228	257	3	,	,	PUNCT
etr-23228	257	4	in	in	ADP
etr-23228	257	5	an	an	DET
etr-23228	257	6	experimental	experimental	ADJ
etr-23228	257	7	study	study	NOUN
etr-23228	257	8	conducted	conduct	VERB
etr-23228	257	9	by	by	ADP
etr-23228	257	10	weinstein	weinstein	PROPN
etr-23228	257	11	and	and	CCONJ
etr-23228	257	12	ryan	ryan	PROPN
etr-23228	257	13	(	(	PUNCT
etr-23228	257	14	2010	2010	NUM
etr-23228	257	15	)	)	PUNCT
etr-23228	257	16	,	,	PUNCT
etr-23228	257	17	the	the	DET
etr-23228	257	18	researchers	researcher	NOUN
etr-23228	257	19	discovered	discover	VERB
etr-23228	257	20	that	that	SCONJ
etr-23228	257	21	helpful	helpful	ADJ
etr-23228	257	22	behaviors	behavior	NOUN
etr-23228	257	23	,	,	PUNCT
etr-23228	257	24	if	if	SCONJ
etr-23228	257	25	motivated	motivate	VERB
etr-23228	257	26	autonomously	autonomously	ADV
etr-23228	257	27	,	,	PUNCT
etr-23228	257	28	were	be	AUX
etr-23228	257	29	much	much	ADV
etr-23228	257	30	more	more	ADV
etr-23228	257	31	beneficial	beneficial	ADJ
etr-23228	257	32	to	to	ADP
etr-23228	257	33	the	the	DET
etr-23228	257	34	well	well	ADV
etr-23228	257	35	-	-	PUNCT
etr-23228	257	36	being	being	NOUN
etr-23228	257	37	of	of	ADP
etr-23228	257	38	the	the	DET
etr-23228	257	39	helper	helper	NOUN
etr-23228	257	40	when	when	SCONJ
etr-23228	257	41	compared	compare	VERB
etr-23228	257	42	to	to	ADP
etr-23228	257	43	controlled	control	VERB
etr-23228	257	44	motivators	motivator	NOUN
etr-23228	257	45	.	.	PUNCT
etr-23228	258	1	empathy	empathy	NOUN
etr-23228	258	2	is	be	AUX
etr-23228	258	3	associated	associate	VERB
etr-23228	258	4	with	with	ADP
etr-23228	258	5	autonomous	autonomous	ADJ
etr-23228	258	6	motivation	motivation	NOUN
etr-23228	258	7	,	,	PUNCT
etr-23228	258	8	which	which	PRON
etr-23228	258	9	means	mean	VERB
etr-23228	258	10	if	if	SCONJ
etr-23228	258	11	a	a	DET
etr-23228	258	12	service	service	NOUN
etr-23228	258	13	worker	worker	NOUN
etr-23228	258	14	’s	’s	PART
etr-23228	258	15	helpful	helpful	ADJ
etr-23228	258	16	behaviors	behavior	NOUN
etr-23228	258	17	are	be	AUX
etr-23228	258	18	based	base	VERB
etr-23228	258	19	on	on	ADP
etr-23228	258	20	empathy	empathy	NOUN
etr-23228	258	21	,	,	PUNCT
etr-23228	258	22	the	the	DET
etr-23228	258	23	helpful	helpful	ADJ
etr-23228	258	24	behavior	behavior	NOUN
etr-23228	258	25	will	will	AUX
etr-23228	258	26	be	be	AUX
etr-23228	258	27	very	very	ADV
etr-23228	258	28	beneficial	beneficial	ADJ
etr-23228	258	29	to	to	ADP
etr-23228	258	30	the	the	DET
etr-23228	258	31	well	well	ADV
etr-23228	258	32	-	-	PUNCT
etr-23228	258	33	being	being	NOUN
etr-23228	258	34	of	of	ADP
etr-23228	258	35	the	the	DET
etr-23228	258	36	service	service	NOUN
etr-23228	258	37	worker	worker	NOUN
etr-23228	258	38	while	while	SCONJ
etr-23228	258	39	enhancing	enhance	VERB
etr-23228	258	40	the	the	DET
etr-23228	258	41	experience	experience	NOUN
etr-23228	258	42	of	of	ADP
etr-23228	258	43	the	the	DET
etr-23228	258	44	customer	customer	NOUN
etr-23228	258	45	(	(	PUNCT
etr-23228	258	46	pavey	pavey	NOUN
etr-23228	258	47	et	et	PROPN
etr-23228	258	48	al	al	PROPN
etr-23228	258	49	.	.	PROPN
etr-23228	258	50	,	,	PUNCT
etr-23228	258	51	2012	2012	NUM
etr-23228	258	52	)	)	PUNCT
etr-23228	258	53	.	.	PUNCT
etr-23228	259	1	pavey	pavey	NOUN
etr-23228	259	2	et	et	PROPN
etr-23228	259	3	al	al	PROPN
etr-23228	259	4	.	.	PROPN
etr-23228	259	5	,	,	PUNCT
etr-23228	259	6	(	(	PUNCT
etr-23228	259	7	2012	2012	NUM
etr-23228	259	8	)	)	PUNCT
etr-23228	259	9	also	also	ADV
etr-23228	259	10	reported	report	VERB
etr-23228	259	11	that	that	SCONJ
etr-23228	259	12	empathy	empathy	NOUN
etr-23228	259	13	’s	’s	PART
etr-23228	259	14	positive	positive	ADJ
etr-23228	259	15	correlation	correlation	NOUN
etr-23228	259	16	to	to	PART
etr-23228	259	17	help	help	VERB
etr-23228	259	18	others	other	NOUN
etr-23228	259	19	and	and	CCONJ
etr-23228	259	20	its	its	PRON
etr-23228	259	21	overall	overall	ADJ
etr-23228	259	22	inclination	inclination	NOUN
etr-23228	259	23	to	to	PART
etr-23228	259	24	offer	offer	VERB
etr-23228	259	25	to	to	PART
etr-23228	259	26	help	help	VERB
etr-23228	259	27	others	other	NOUN
etr-23228	259	28	is	be	AUX
etr-23228	259	29	based	base	VERB
etr-23228	259	30	on	on	ADP
etr-23228	259	31	the	the	DET
etr-23228	259	32	conversion	conversion	NOUN
etr-23228	259	33	of	of	ADP
etr-23228	259	34	emotional	emotional	ADJ
etr-23228	259	35	involvement	involvement	NOUN
etr-23228	259	36	to	to	ADP
etr-23228	259	37	autonomous	autonomous	ADJ
etr-23228	259	38	motivation	motivation	NOUN
etr-23228	259	39	to	to	PART
etr-23228	259	40	help	help	VERB
etr-23228	259	41	,	,	PUNCT
etr-23228	259	42	which	which	PRON
etr-23228	259	43	affects	affect	VERB
etr-23228	259	44	one	one	NUM
etr-23228	259	45	’s	’s	PART
etr-23228	259	46	willingness	willingness	NOUN
etr-23228	259	47	to	to	PART
etr-23228	259	48	help	help	VERB
etr-23228	259	49	others	other	NOUN
etr-23228	259	50	.	.	PUNCT
etr-23228	260	1	this	this	DET
etr-23228	260	2	type	type	NOUN
etr-23228	260	3	of	of	ADP
etr-23228	260	4	helpful	helpful	ADJ
etr-23228	260	5	behavior	behavior	NOUN
etr-23228	260	6	(	(	PUNCT
etr-23228	260	7	based	base	VERB
etr-23228	260	8	on	on	ADP
etr-23228	260	9	empathy	empathy	NOUN
etr-23228	260	10	)	)	PUNCT
etr-23228	260	11	is	be	AUX
etr-23228	260	12	very	very	ADV
etr-23228	260	13	sustainable	sustainable	ADJ
etr-23228	260	14	because	because	SCONJ
etr-23228	260	15	empathetic	empathetic	ADJ
etr-23228	260	16	concern	concern	NOUN
etr-23228	260	17	inspired	inspire	VERB
etr-23228	260	18	more	more	ADJ
etr-23228	260	19	helpful	helpful	ADJ
etr-23228	260	20	behaviors	behavior	NOUN
etr-23228	260	21	.	.	PUNCT
etr-23228	261	1	other	other	ADJ
etr-23228	261	2	studies	study	NOUN
etr-23228	261	3	have	have	AUX
etr-23228	261	4	confirmed	confirm	VERB
etr-23228	261	5	that	that	SCONJ
etr-23228	261	6	autonomous	autonomous	ADJ
etr-23228	261	7	motivation	motivation	NOUN
etr-23228	261	8	to	to	PART
etr-23228	261	9	help	help	VERB
etr-23228	261	10	can	can	AUX
etr-23228	261	11	increase	increase	VERB
etr-23228	261	12	the	the	DET
etr-23228	261	13	helper	helper	NOUN
etr-23228	261	14	and	and	CCONJ
etr-23228	261	15	help	help	VERB
etr-23228	261	16	the	the	DET
etr-23228	261	17	recipient	recipient	NOUN
etr-23228	261	18	’s	’s	PART
etr-23228	261	19	wellbeing	wellbee	VERB
etr-23228	261	20	(	(	PUNCT
etr-23228	261	21	e.g.	e.g.	ADV
etr-23228	261	22	,	,	PUNCT
etr-23228	261	23	thoits	thoit	NOUN
etr-23228	261	24	&	&	CCONJ
etr-23228	261	25	hewitt	hewitt	PROPN
etr-23228	261	26	,	,	PUNCT
etr-23228	261	27	2001	2001	NUM
etr-23228	261	28	;	;	PUNCT
etr-23228	261	29	weinstein	weinstein	PROPN
etr-23228	261	30	&	&	CCONJ
etr-23228	261	31	ryan	ryan	PROPN
etr-23228	261	32	,	,	PUNCT
etr-23228	261	33	2010	2010	NUM
etr-23228	261	34	)	)	PUNCT
etr-23228	261	35	.	.	PUNCT
etr-23228	262	1	meanwhile	meanwhile	ADV
etr-23228	262	2	,	,	PUNCT
etr-23228	262	3	when	when	SCONJ
etr-23228	262	4	one	one	NUM
etr-23228	262	5	experiences	experience	NOUN
etr-23228	262	6	empathy	empathy	NOUN
etr-23228	262	7	,	,	PUNCT
etr-23228	262	8	they	they	PRON
etr-23228	262	9	may	may	AUX
etr-23228	262	10	continue	continue	VERB
etr-23228	262	11	to	to	PART
etr-23228	262	12	participate	participate	VERB
etr-23228	262	13	in	in	ADP
etr-23228	262	14	continued	continue	VERB
etr-23228	262	15	helping	help	VERB
etr-23228	262	16	behaviors	behavior	NOUN
etr-23228	262	17	,	,	PUNCT
etr-23228	262	18	which	which	PRON
etr-23228	262	19	is	be	AUX
etr-23228	262	20	beneficial	beneficial	ADJ
etr-23228	262	21	to	to	ADP
etr-23228	262	22	the	the	DET
etr-23228	262	23	helper	helper	NOUN
etr-23228	262	24	as	as	ADV
etr-23228	262	25	well	well	ADV
etr-23228	262	26	as	as	ADP
etr-23228	262	27	the	the	DET
etr-23228	262	28	help	help	NOUN
etr-23228	262	29	recipient	recipient	NOUN
etr-23228	262	30	.	.	PUNCT
etr-23228	263	1	obviously	obviously	ADV
etr-23228	263	2	,	,	PUNCT
etr-23228	263	3	it	it	PRON
etr-23228	263	4	is	be	AUX
etr-23228	263	5	very	very	ADV
etr-23228	263	6	important	important	ADJ
etr-23228	263	7	for	for	SCONJ
etr-23228	263	8	service	service	NOUN
etr-23228	263	9	workers	worker	NOUN
etr-23228	263	10	to	to	PART
etr-23228	263	11	have	have	VERB
etr-23228	263	12	empathy	empathy	NOUN
etr-23228	263	13	.	.	PUNCT
etr-23228	264	1	thus	thus	ADV
etr-23228	264	2	,	,	PUNCT
etr-23228	264	3	incorporating	incorporate	VERB
etr-23228	264	4	empathy	empathy	NOUN
etr-23228	264	5	that	that	PRON
etr-23228	264	6	is	be	AUX
etr-23228	264	7	based	base	VERB
etr-23228	264	8	on	on	ADP
etr-23228	264	9	autonomous	autonomous	ADJ
etr-23228	264	10	motivation	motivation	NOUN
etr-23228	264	11	into	into	ADP
etr-23228	264	12	the	the	DET
etr-23228	264	13	training	training	NOUN
etr-23228	264	14	design	design	NOUN
etr-23228	264	15	(	(	PUNCT
etr-23228	264	16	inspirational	inspirational	ADJ
etr-23228	264	17	training	training	NOUN
etr-23228	264	18	)	)	PUNCT
etr-23228	264	19	of	of	ADP
etr-23228	264	20	the	the	DET
etr-23228	264	21	workers	worker	NOUN
etr-23228	264	22	,	,	PUNCT
etr-23228	264	23	would	would	AUX
etr-23228	264	24	inspire	inspire	VERB
etr-23228	264	25	the	the	DET
etr-23228	264	26	necessary	necessary	ADJ
etr-23228	264	27	helpful	helpful	ADJ
etr-23228	264	28	behaviors	behavior	NOUN
etr-23228	264	29	to	to	PART
etr-23228	264	30	create	create	VERB
etr-23228	264	31	a	a	DET
etr-23228	264	32	delightful	delightful	ADJ
etr-23228	264	33	stakeholder	stakeholder	NOUN
etr-23228	264	34	’s	’s	PART
etr-23228	264	35	experience	experience	NOUN
etr-23228	264	36	.	.	PUNCT
etr-23228	265	1	kindness	kindness	NOUN
etr-23228	265	2	:	:	PUNCT
etr-23228	265	3	the	the	DET
etr-23228	265	4	sixth	sixth	ADJ
etr-23228	265	5	dimension	dimension	NOUN
etr-23228	265	6	of	of	ADP
etr-23228	265	7	hospitality	hospitality	NOUN
etr-23228	265	8	intelligence	intelligence	NOUN
etr-23228	265	9	is	be	AUX
etr-23228	265	10	kindness	kindness	NOUN
etr-23228	265	11	.	.	PUNCT
etr-23228	266	1	collins	collins	PROPN
etr-23228	266	2	english	english	PROPN
etr-23228	266	3	dictionary	dictionary	PROPN
etr-23228	266	4	defined	define	VERB
etr-23228	266	5	kindness	kindness	NOUN
etr-23228	266	6	as	as	ADP
etr-23228	266	7	“	"	PUNCT
etr-23228	266	8	the	the	DET
etr-23228	266	9	quality	quality	NOUN
etr-23228	266	10	of	of	ADP
etr-23228	266	11	being	be	AUX
etr-23228	266	12	gentle	gentle	ADJ
etr-23228	266	13	,	,	PUNCT
etr-23228	266	14	caring	caring	ADJ
etr-23228	266	15	,	,	PUNCT
etr-23228	266	16	and	and	CCONJ
etr-23228	266	17	helpful	helpful	ADJ
etr-23228	266	18	.	.	PUNCT
etr-23228	266	19	”	"	PUNCT
etr-23228	267	1	the	the	DET
etr-23228	267	2	above	above	ADJ
etr-23228	267	3	definition	definition	NOUN
etr-23228	267	4	shows	show	VERB
etr-23228	267	5	that	that	SCONJ
etr-23228	267	6	kindness	kindness	NOUN
etr-23228	267	7	is	be	AUX
etr-23228	267	8	the	the	DET
etr-23228	267	9	epitome	epitome	NOUN
etr-23228	267	10	of	of	ADP
etr-23228	267	11	humanity	humanity	NOUN
etr-23228	267	12	,	,	PUNCT
etr-23228	267	13	the	the	DET
etr-23228	267	14	act	act	NOUN
etr-23228	267	15	of	of	ADP
etr-23228	267	16	generosity	generosity	NOUN
etr-23228	267	17	or	or	CCONJ
etr-23228	267	18	helpfulness	helpfulness	NOUN
etr-23228	267	19	to	to	ADP
etr-23228	267	20	others	other	NOUN
etr-23228	267	21	.	.	PUNCT
etr-23228	268	1	the	the	DET
etr-23228	268	2	act	act	NOUN
etr-23228	268	3	of	of	ADP
etr-23228	268	4	kindness	kindness	NOUN
etr-23228	268	5	may	may	AUX
etr-23228	268	6	be	be	AUX
etr-23228	268	7	in	in	ADP
etr-23228	268	8	the	the	DET
etr-23228	268	9	form	form	NOUN
etr-23228	268	10	of	of	ADP
etr-23228	268	11	advice	advice	NOUN
etr-23228	268	12	,	,	PUNCT
etr-23228	268	13	directions	direction	NOUN
etr-23228	268	14	,	,	PUNCT
etr-23228	268	15	luggage	luggage	NOUN
etr-23228	268	16	assistance	assistance	NOUN
etr-23228	268	17	,	,	PUNCT
etr-23228	268	18	free	free	ADJ
etr-23228	268	19	accommodation	accommodation	NOUN
etr-23228	268	20	(	(	PUNCT
etr-23228	268	21	charity	charity	NOUN
etr-23228	268	22	)	)	PUNCT
etr-23228	268	23	,	,	PUNCT
etr-23228	268	24	etc	etc	X
etr-23228	268	25	.	.	X
etr-23228	269	1	(	(	PUNCT
etr-23228	269	2	filep	filep	PROPN
etr-23228	269	3	,	,	PUNCT
etr-23228	269	4	macnaughton	macnaughton	PROPN
etr-23228	269	5	&	&	CCONJ
etr-23228	269	6	glover	glover	PROPN
etr-23228	269	7	,	,	PUNCT
etr-23228	269	8	2017	2017	NUM
etr-23228	269	9	)	)	PUNCT
etr-23228	269	10	.	.	PUNCT
etr-23228	270	1	strangers	stranger	NOUN
etr-23228	270	2	are	be	AUX
etr-23228	270	3	pressured	pressure	VERB
etr-23228	270	4	to	to	PART
etr-23228	270	5	act	act	VERB
etr-23228	270	6	generously	generously	ADV
etr-23228	270	7	when	when	SCONJ
etr-23228	270	8	kindness	kindness	NOUN
etr-23228	270	9	is	be	AUX
etr-23228	270	10	expected	expect	VERB
etr-23228	270	11	as	as	ADP
etr-23228	270	12	part	part	NOUN
etr-23228	270	13	of	of	ADP
etr-23228	270	14	the	the	DET
etr-23228	270	15	social	social	ADJ
etr-23228	270	16	role	role	NOUN
etr-23228	270	17	of	of	ADP
etr-23228	270	18	the	the	DET
etr-23228	270	19	host	host	NOUN
etr-23228	270	20	or	or	CCONJ
etr-23228	270	21	‘	'	PUNCT
etr-23228	270	22	donor	donor	NOUN
etr-23228	270	23	’	'	PUNCT
etr-23228	270	24	(	(	PUNCT
etr-23228	270	25	buchanan	buchanan	PROPN
etr-23228	270	26	&	&	CCONJ
etr-23228	270	27	bardi	bardi	PROPN
etr-23228	270	28	,	,	PUNCT
etr-23228	270	29	2010	2010	NUM
etr-23228	270	30	)	)	PUNCT
etr-23228	270	31	.	.	PUNCT
etr-23228	271	1	for	for	ADP
etr-23228	271	2	instance	instance	NOUN
etr-23228	271	3	,	,	PUNCT
etr-23228	271	4	it	it	PRON
etr-23228	271	5	is	be	AUX
etr-23228	271	6	expected	expect	VERB
etr-23228	271	7	of	of	ADP
etr-23228	271	8	tourism	tourism	NOUN
etr-23228	271	9	professionals	professional	NOUN
etr-23228	271	10	to	to	PART
etr-23228	271	11	help	help	VERB
etr-23228	271	12	tourists	tourist	NOUN
etr-23228	271	13	and	and	CCONJ
etr-23228	271	14	exemplify	exemplify	VERB
etr-23228	271	15	helpful	helpful	ADJ
etr-23228	271	16	behaviors	behavior	NOUN
etr-23228	271	17	.	.	PUNCT
etr-23228	272	1	many	many	ADJ
etr-23228	272	2	tourists	tourist	NOUN
etr-23228	272	3	have	have	AUX
etr-23228	272	4	shared	share	VERB
etr-23228	272	5	positive	positive	ADJ
etr-23228	272	6	stories	story	NOUN
etr-23228	272	7	of	of	ADP
etr-23228	272	8	experiencing	experience	VERB
etr-23228	272	9	kindness	kindness	NOUN
etr-23228	272	10	from	from	ADP
etr-23228	272	11	strangers	stranger	NOUN
etr-23228	272	12	while	while	SCONJ
etr-23228	272	13	traveling	travel	VERB
etr-23228	272	14	.	.	PUNCT
etr-23228	273	1	according	accord	VERB
etr-23228	273	2	to	to	ADP
etr-23228	273	3	filep	filep	NOUN
etr-23228	273	4	et	et	PROPN
etr-23228	273	5	al	al	PROPN
etr-23228	273	6	.	.	PROPN
etr-23228	273	7	,	,	PUNCT
etr-23228	273	8	(	(	PUNCT
etr-23228	273	9	2017	2017	NUM
etr-23228	273	10	)	)	PUNCT
etr-23228	273	11	,	,	PUNCT
etr-23228	273	12	kindness	kindness	NOUN
etr-23228	273	13	enhanced	enhance	VERB
etr-23228	273	14	the	the	DET
etr-23228	273	15	https://creativecommons.org/licenses/by/4.0/	https://creativecommons.org/licenses/by/4.0/	PROPN
etr-23228	273	16	ogbeide	ogbeide	ADJ
etr-23228	273	17	,	,	PUNCT
etr-23228	273	18	g	g	PROPN
etr-23228	273	19	-	-	PUNCT
etr-23228	273	20	c.	c.	NOUN
etr-23228	273	21	(	(	PUNCT
etr-23228	273	22	2019	2019	NUM
etr-23228	273	23	)	)	PUNCT
etr-23228	273	24	/	/	SYM
etr-23228	273	25	events	event	NOUN
etr-23228	273	26	and	and	CCONJ
etr-23228	273	27	tourism	tourism	NOUN
etr-23228	273	28	review	review	NOUN
etr-23228	273	29	,	,	PUNCT
etr-23228	273	30	2(1	2(1	NUM
etr-23228	273	31	)	)	PUNCT
etr-23228	273	32	,	,	PUNCT
etr-23228	273	33	1	1	NUM
etr-23228	273	34	-	-	SYM
etr-23228	273	35	20	20	NUM
etr-23228	273	36	.	.	PUNCT
etr-23228	274	1	12	12	NUM
etr-23228	274	2	events	event	NOUN
etr-23228	274	3	and	and	CCONJ
etr-23228	274	4	tourism	tourism	NOUN
etr-23228	274	5	review	review	NOUN
etr-23228	274	6	vol	vol	NOUN
etr-23228	274	7	.	.	PROPN
etr-23228	274	8	2	2	NUM
etr-23228	274	9	no	no	NOUN
etr-23228	274	10	.	.	NOUN
etr-23228	274	11	1	1	NUM
etr-23228	274	12	(	(	PUNCT
etr-23228	274	13	spring	spring	NOUN
etr-23228	274	14	2019	2019	NUM
etr-23228	274	15	)	)	PUNCT
etr-23228	274	16	,	,	PUNCT
etr-23228	274	17	1	1	NUM
etr-23228	274	18	-	-	SYM
etr-23228	274	19	20	20	NUM
etr-23228	274	20	,	,	PUNCT
etr-23228	274	21	doi	doi	NOUN
etr-23228	274	22	:	:	PUNCT
etr-23228	274	23	10.18060/23228	10.18060/23228	NUM
etr-23228	274	24	copyright	copyright	NOUN
etr-23228	274	25	©	©	PROPN
etr-23228	274	26	2019	2019	NUM
etr-23228	274	27	godwin	godwin	NOUN
etr-23228	274	28	-	-	PUNCT
etr-23228	274	29	charles	charles	PROPN
etr-23228	274	30	ogbeide	ogbeide	ADJ
etr-23228	274	31	.	.	PUNCT
etr-23228	275	1	this	this	DET
etr-23228	275	2	work	work	NOUN
etr-23228	275	3	is	be	AUX
etr-23228	275	4	licensed	license	VERB
etr-23228	275	5	under	under	ADP
etr-23228	275	6	a	a	DET
etr-23228	275	7	creative	creative	ADJ
etr-23228	275	8	commons	common	NOUN
etr-23228	275	9	attribution	attribution	NOUN
etr-23228	275	10	4.0	4.0	NUM
etr-23228	275	11	international	international	ADJ
etr-23228	275	12	license	license	NOUN
etr-23228	275	13	.	.	PUNCT
etr-23228	276	1	well	well	ADV
etr-23228	276	2	-	-	PUNCT
etr-23228	276	3	being	being	NOUN
etr-23228	276	4	,	,	PUNCT
etr-23228	276	5	self	self	NOUN
etr-23228	276	6	-	-	PUNCT
etr-23228	276	7	confidence	confidence	NOUN
etr-23228	276	8	,	,	PUNCT
etr-23228	276	9	and	and	CCONJ
etr-23228	276	10	self	self	NOUN
etr-23228	276	11	-	-	PUNCT
etr-23228	276	12	actualization	actualization	NOUN
etr-23228	276	13	of	of	ADP
etr-23228	276	14	those	those	PRON
etr-23228	276	15	who	who	PRON
etr-23228	276	16	expressed	express	VERB
etr-23228	276	17	the	the	DET
etr-23228	276	18	acceptance	acceptance	NOUN
etr-23228	276	19	of	of	ADP
etr-23228	276	20	kindness	kindness	NOUN
etr-23228	276	21	.	.	PUNCT
etr-23228	277	1	intentions	intention	NOUN
etr-23228	277	2	of	of	ADP
etr-23228	277	3	‘	'	PUNCT
etr-23228	277	4	donors	donor	NOUN
etr-23228	277	5	’	'	PUNCT
etr-23228	277	6	were	be	AUX
etr-23228	277	7	examined	examine	VERB
etr-23228	277	8	and	and	CCONJ
etr-23228	277	9	altruism	altruism	NOUN
etr-23228	277	10	emerged	emerge	VERB
etr-23228	277	11	as	as	ADP
etr-23228	277	12	a	a	DET
etr-23228	277	13	common	common	ADJ
etr-23228	277	14	theme	theme	NOUN
etr-23228	277	15	as	as	SCONJ
etr-23228	277	16	the	the	DET
etr-23228	277	17	respondents	respondent	NOUN
etr-23228	277	18	(	(	PUNCT
etr-23228	277	19	recipients	recipient	NOUN
etr-23228	277	20	of	of	ADP
etr-23228	277	21	kindness	kindness	NOUN
etr-23228	277	22	)	)	PUNCT
etr-23228	277	23	were	be	AUX
etr-23228	277	24	sure	sure	ADJ
etr-23228	277	25	that	that	SCONJ
etr-23228	277	26	the	the	DET
etr-23228	277	27	‘	'	PUNCT
etr-23228	277	28	donor	donor	NOUN
etr-23228	277	29	’	'	PUNCT
etr-23228	277	30	acted	act	VERB
etr-23228	277	31	without	without	ADP
etr-23228	277	32	expecting	expect	VERB
etr-23228	277	33	something	something	PRON
etr-23228	277	34	in	in	ADP
etr-23228	277	35	return	return	NOUN
etr-23228	277	36	or	or	CCONJ
etr-23228	277	37	underlying	underlying	ADJ
etr-23228	277	38	motives	motive	NOUN
etr-23228	277	39	(	(	PUNCT
etr-23228	277	40	filep	filep	NOUN
etr-23228	277	41	et	et	PROPN
etr-23228	277	42	al	al	PROPN
etr-23228	277	43	.	.	PROPN
etr-23228	277	44	,	,	PUNCT
etr-23228	277	45	2017	2017	NUM
etr-23228	277	46	)	)	PUNCT
etr-23228	277	47	.	.	PUNCT
etr-23228	278	1	one	one	NUM
etr-23228	278	2	past	past	ADJ
etr-23228	278	3	study	study	NOUN
etr-23228	278	4	indicated	indicate	VERB
etr-23228	278	5	the	the	DET
etr-23228	278	6	importance	importance	NOUN
etr-23228	278	7	of	of	ADP
etr-23228	278	8	showing	show	VERB
etr-23228	278	9	altruistic	altruistic	ADJ
etr-23228	278	10	kindness	kindness	NOUN
etr-23228	278	11	(	(	PUNCT
etr-23228	278	12	filep	filep	NOUN
etr-23228	278	13	et	et	PROPN
etr-23228	278	14	al	al	PROPN
etr-23228	278	15	.	.	PROPN
etr-23228	278	16	,	,	PUNCT
etr-23228	278	17	2017	2017	NUM
etr-23228	278	18	)	)	PUNCT
etr-23228	278	19	.	.	PUNCT
etr-23228	279	1	bearing	bear	VERB
etr-23228	279	2	the	the	DET
etr-23228	279	3	above	above	ADV
etr-23228	279	4	in	in	ADP
etr-23228	279	5	mind	mind	NOUN
etr-23228	279	6	,	,	PUNCT
etr-23228	279	7	it	it	PRON
etr-23228	279	8	is	be	AUX
etr-23228	279	9	obvious	obvious	ADJ
etr-23228	279	10	that	that	SCONJ
etr-23228	279	11	the	the	DET
etr-23228	279	12	act	act	NOUN
etr-23228	279	13	of	of	ADP
etr-23228	279	14	kindness	kindness	NOUN
etr-23228	279	15	should	should	AUX
etr-23228	279	16	be	be	AUX
etr-23228	279	17	unselfish	unselfish	ADJ
etr-23228	279	18	and	and	CCONJ
etr-23228	279	19	given	give	VERB
etr-23228	279	20	selflessly	selflessly	ADV
etr-23228	279	21	.	.	PUNCT
etr-23228	280	1	a	a	DET
etr-23228	280	2	real	real	ADJ
etr-23228	280	3	act	act	NOUN
etr-23228	280	4	of	of	ADP
etr-23228	280	5	kindness	kindness	NOUN
etr-23228	280	6	should	should	AUX
etr-23228	280	7	not	not	PART
etr-23228	280	8	be	be	AUX
etr-23228	280	9	based	base	VERB
etr-23228	280	10	on	on	ADP
etr-23228	280	11	what	what	PRON
etr-23228	280	12	the	the	DET
etr-23228	280	13	benefactor	benefactor	NOUN
etr-23228	280	14	may	may	AUX
etr-23228	280	15	receive	receive	VERB
etr-23228	280	16	in	in	ADP
etr-23228	280	17	return	return	NOUN
etr-23228	280	18	.	.	PUNCT
etr-23228	281	1	the	the	DET
etr-23228	281	2	return	return	NOUN
etr-23228	281	3	on	on	ADP
etr-23228	281	4	kindness	kindness	NOUN
etr-23228	281	5	is	be	AUX
etr-23228	281	6	psychological	psychological	ADJ
etr-23228	281	7	,	,	PUNCT
etr-23228	281	8	emotional	emotional	ADJ
etr-23228	281	9	,	,	PUNCT
etr-23228	281	10	and	and	CCONJ
etr-23228	281	11	imperceptible	imperceptible	ADJ
etr-23228	281	12	.	.	PUNCT
etr-23228	282	1	the	the	DET
etr-23228	282	2	person	person	NOUN
etr-23228	282	3	showing	show	VERB
etr-23228	282	4	the	the	DET
etr-23228	282	5	act	act	NOUN
etr-23228	282	6	of	of	ADP
etr-23228	282	7	kindness	kindness	NOUN
etr-23228	282	8	and	and	CCONJ
etr-23228	282	9	the	the	DET
etr-23228	282	10	person	person	NOUN
etr-23228	282	11	receiving	receive	VERB
etr-23228	282	12	it	it	PRON
etr-23228	282	13	will	will	AUX
etr-23228	282	14	both	both	PRON
etr-23228	282	15	experience	experience	VERB
etr-23228	282	16	some	some	DET
etr-23228	282	17	form	form	NOUN
etr-23228	282	18	of	of	ADP
etr-23228	282	19	happiness	happiness	NOUN
etr-23228	282	20	based	base	VERB
etr-23228	282	21	on	on	ADP
etr-23228	282	22	emotional	emotional	ADJ
etr-23228	282	23	well	well	ADV
etr-23228	282	24	-	-	PUNCT
etr-23228	282	25	being	being	NOUN
etr-23228	282	26	,	,	PUNCT
etr-23228	282	27	personal	personal	ADJ
etr-23228	282	28	growth	growth	NOUN
etr-23228	282	29	,	,	PUNCT
etr-23228	282	30	self	self	NOUN
etr-23228	282	31	-	-	PUNCT
etr-23228	282	32	confidence	confidence	NOUN
etr-23228	282	33	,	,	PUNCT
etr-23228	282	34	self	self	NOUN
etr-23228	282	35	-	-	PUNCT
etr-23228	282	36	actualization	actualization	NOUN
etr-23228	282	37	and	and	CCONJ
etr-23228	282	38	social	social	ADJ
etr-23228	282	39	capital	capital	NOUN
etr-23228	282	40	(	(	PUNCT
etr-23228	282	41	emmons	emmons	PROPN
etr-23228	282	42	&	&	CCONJ
etr-23228	282	43	shelton	shelton	PROPN
etr-23228	282	44	,	,	PUNCT
etr-23228	282	45	2002	2002	NUM
etr-23228	282	46	;	;	PUNCT
etr-23228	282	47	filep	filep	NOUN
etr-23228	282	48	et	et	PROPN
etr-23228	282	49	al	al	PROPN
etr-23228	282	50	.	.	PROPN
etr-23228	282	51	,	,	PUNCT
etr-23228	282	52	2017	2017	NUM
etr-23228	282	53	;	;	PUNCT
etr-23228	282	54	sirgy	sirgy	PROPN
etr-23228	282	55	&	&	CCONJ
etr-23228	282	56	uysal	uysal	PROPN
etr-23228	282	57	,	,	PUNCT
etr-23228	282	58	2016	2016	NUM
etr-23228	282	59	)	)	PUNCT
etr-23228	282	60	.	.	PUNCT
etr-23228	283	1	the	the	DET
etr-23228	283	2	act	act	NOUN
etr-23228	283	3	of	of	ADP
etr-23228	283	4	kindness	kindness	NOUN
etr-23228	283	5	is	be	AUX
etr-23228	283	6	very	very	ADV
etr-23228	283	7	inspiring	inspiring	ADJ
etr-23228	283	8	in	in	ADP
etr-23228	283	9	the	the	DET
etr-23228	283	10	sense	sense	NOUN
etr-23228	283	11	that	that	SCONJ
etr-23228	283	12	recipients	recipient	NOUN
etr-23228	283	13	of	of	ADP
etr-23228	283	14	kindness	kindness	NOUN
etr-23228	283	15	often	often	ADV
etr-23228	283	16	want	want	VERB
etr-23228	283	17	to	to	PART
etr-23228	283	18	be	be	AUX
etr-23228	283	19	kind	kind	ADJ
etr-23228	283	20	to	to	ADP
etr-23228	283	21	the	the	DET
etr-23228	283	22	person	person	NOUN
etr-23228	283	23	showing	show	VERB
etr-23228	283	24	them	they	PRON
etr-23228	283	25	kindness	kindness	NOUN
etr-23228	283	26	(	(	PUNCT
etr-23228	283	27	filep	filep	NOUN
etr-23228	283	28	et	et	PROPN
etr-23228	283	29	al	al	PROPN
etr-23228	283	30	.	.	PROPN
etr-23228	283	31	,	,	PUNCT
etr-23228	283	32	2017	2017	NUM
etr-23228	283	33	)	)	PUNCT
etr-23228	283	34	.	.	PUNCT
etr-23228	284	1	according	accord	VERB
etr-23228	284	2	to	to	ADP
etr-23228	284	3	a	a	DET
etr-23228	284	4	study	study	NOUN
etr-23228	284	5	on	on	ADP
etr-23228	284	6	“	"	PUNCT
etr-23228	284	7	tourism	tourism	NOUN
etr-23228	284	8	and	and	CCONJ
etr-23228	284	9	gratitude	gratitude	NOUN
etr-23228	284	10	:	:	PUNCT
etr-23228	284	11	valuing	value	VERB
etr-23228	284	12	acts	act	NOUN
etr-23228	284	13	of	of	ADP
etr-23228	284	14	kindness	kindness	NOUN
etr-23228	284	15	,	,	PUNCT
etr-23228	284	16	”	"	PUNCT
etr-23228	284	17	all	all	PRON
etr-23228	284	18	of	of	ADP
etr-23228	284	19	the	the	DET
etr-23228	284	20	respondents	respondent	NOUN
etr-23228	284	21	of	of	ADP
etr-23228	284	22	the	the	DET
etr-23228	284	23	study	study	NOUN
etr-23228	284	24	expressed	express	VERB
etr-23228	284	25	their	their	PRON
etr-23228	284	26	willingness	willingness	NOUN
etr-23228	284	27	to	to	PART
etr-23228	284	28	return	return	VERB
etr-23228	284	29	the	the	DET
etr-23228	284	30	favor	favor	NOUN
etr-23228	284	31	to	to	ADP
etr-23228	284	32	their	their	PRON
etr-23228	284	33	benefactors	benefactor	NOUN
etr-23228	284	34	.	.	PUNCT
etr-23228	285	1	in	in	ADP
etr-23228	285	2	addition	addition	NOUN
etr-23228	285	3	,	,	PUNCT
etr-23228	285	4	they	they	PRON
etr-23228	285	5	felt	feel	VERB
etr-23228	285	6	this	this	DET
etr-23228	285	7	way	way	NOUN
etr-23228	285	8	no	no	ADV
etr-23228	285	9	matter	matter	ADV
etr-23228	285	10	how	how	SCONJ
etr-23228	285	11	much	much	ADJ
etr-23228	285	12	time	time	NOUN
etr-23228	285	13	had	have	AUX
etr-23228	285	14	passed	pass	VERB
etr-23228	285	15	since	since	SCONJ
etr-23228	285	16	the	the	DET
etr-23228	285	17	initial	initial	ADJ
etr-23228	285	18	act	act	NOUN
etr-23228	285	19	of	of	ADP
etr-23228	285	20	kindness	kindness	NOUN
etr-23228	285	21	(	(	PUNCT
etr-23228	285	22	filep	filep	NOUN
etr-23228	285	23	et	et	PROPN
etr-23228	285	24	al	al	PROPN
etr-23228	285	25	.	.	PROPN
etr-23228	285	26	,	,	PUNCT
etr-23228	285	27	2017	2017	NUM
etr-23228	285	28	)	)	PUNCT
etr-23228	285	29	.	.	PUNCT
etr-23228	286	1	imagine	imagine	VERB
etr-23228	286	2	how	how	SCONJ
etr-23228	286	3	powerful	powerful	ADJ
etr-23228	286	4	the	the	DET
etr-23228	286	5	act	act	NOUN
etr-23228	286	6	of	of	ADP
etr-23228	286	7	kindness	kindness	NOUN
etr-23228	286	8	could	could	AUX
etr-23228	286	9	be	be	AUX
etr-23228	286	10	if	if	SCONJ
etr-23228	286	11	all	all	DET
etr-23228	286	12	employees	employee	NOUN
etr-23228	286	13	are	be	AUX
etr-23228	286	14	kind	kind	ADJ
etr-23228	286	15	to	to	ADP
etr-23228	286	16	one	one	NUM
etr-23228	286	17	another	another	DET
etr-23228	286	18	.	.	PUNCT
etr-23228	287	1	also	also	ADV
etr-23228	287	2	,	,	PUNCT
etr-23228	287	3	imagine	imagine	VERB
etr-23228	287	4	the	the	DET
etr-23228	287	5	delightful	delightful	ADJ
etr-23228	287	6	experience	experience	NOUN
etr-23228	287	7	that	that	PRON
etr-23228	287	8	could	could	AUX
etr-23228	287	9	be	be	AUX
etr-23228	287	10	created	create	VERB
etr-23228	287	11	between	between	ADP
etr-23228	287	12	an	an	DET
etr-23228	287	13	employee	employee	NOUN
etr-23228	287	14	and	and	CCONJ
etr-23228	287	15	a	a	DET
etr-23228	287	16	customer	customer	NOUN
etr-23228	287	17	.	.	PUNCT
etr-23228	288	1	such	such	ADJ
etr-23228	288	2	acts	act	NOUN
etr-23228	288	3	of	of	ADP
etr-23228	288	4	kindness	kindness	NOUN
etr-23228	288	5	would	would	AUX
etr-23228	288	6	not	not	PART
etr-23228	288	7	only	only	ADV
etr-23228	288	8	enhance	enhance	VERB
etr-23228	288	9	the	the	DET
etr-23228	288	10	organization	organization	NOUN
etr-23228	288	11	but	but	CCONJ
etr-23228	288	12	have	have	VERB
etr-23228	288	13	a	a	DET
etr-23228	288	14	positive	positive	ADJ
etr-23228	288	15	impact	impact	NOUN
etr-23228	288	16	on	on	ADP
etr-23228	288	17	all	all	DET
etr-23228	288	18	the	the	DET
etr-23228	288	19	organization	organization	NOUN
etr-23228	288	20	’s	’s	PART
etr-23228	288	21	stakeholders	stakeholder	NOUN
etr-23228	288	22	.	.	PUNCT
etr-23228	289	1	thus	thus	ADV
etr-23228	289	2	,	,	PUNCT
etr-23228	289	3	incorporating	incorporate	VERB
etr-23228	289	4	the	the	DET
etr-23228	289	5	impact	impact	NOUN
etr-23228	289	6	of	of	ADP
etr-23228	289	7	showing	show	VERB
etr-23228	289	8	altruistic	altruistic	ADJ
etr-23228	289	9	kindness	kindness	NOUN
etr-23228	289	10	into	into	ADP
etr-23228	289	11	the	the	DET
etr-23228	289	12	training	training	NOUN
etr-23228	289	13	design	design	NOUN
etr-23228	289	14	(	(	PUNCT
etr-23228	289	15	inspirational	inspirational	ADJ
etr-23228	289	16	training	training	NOUN
etr-23228	289	17	)	)	PUNCT
etr-23228	289	18	of	of	ADP
etr-23228	289	19	all	all	DET
etr-23228	289	20	service	service	NOUN
etr-23228	289	21	employees	employee	NOUN
etr-23228	289	22	would	would	AUX
etr-23228	289	23	inspire	inspire	VERB
etr-23228	289	24	the	the	DET
etr-23228	289	25	necessary	necessary	ADJ
etr-23228	289	26	altruistic	altruistic	ADJ
etr-23228	289	27	kind	kind	NOUN
etr-23228	289	28	behaviors	behavior	NOUN
etr-23228	289	29	in	in	ADP
etr-23228	289	30	employees	employee	NOUN
etr-23228	289	31	to	to	PART
etr-23228	289	32	create	create	VERB
etr-23228	289	33	a	a	DET
etr-23228	289	34	delightful	delightful	ADJ
etr-23228	289	35	customer	customer	NOUN
etr-23228	289	36	’s	’s	PART
etr-23228	289	37	experience	experience	NOUN
etr-23228	289	38	.	.	PUNCT
etr-23228	290	1	gratitude	gratitude	NOUN
etr-23228	290	2	:	:	PUNCT
etr-23228	290	3	the	the	DET
etr-23228	290	4	seventh	seventh	ADJ
etr-23228	290	5	dimension	dimension	NOUN
etr-23228	290	6	of	of	ADP
etr-23228	290	7	hospitality	hospitality	NOUN
etr-23228	290	8	intelligence	intelligence	NOUN
etr-23228	290	9	is	be	AUX
etr-23228	290	10	gratitude	gratitude	NOUN
etr-23228	290	11	.	.	PUNCT
etr-23228	291	1	emmons	emmon	NOUN
etr-23228	291	2	and	and	CCONJ
etr-23228	291	3	shelton	shelton	PROPN
etr-23228	291	4	(	(	PUNCT
etr-23228	291	5	2002	2002	NUM
etr-23228	291	6	)	)	PUNCT
etr-23228	291	7	assert	assert	VERB
etr-23228	291	8	that	that	SCONJ
etr-23228	291	9	gratitude	gratitude	NOUN
etr-23228	291	10	is	be	AUX
etr-23228	291	11	,	,	PUNCT
etr-23228	291	12	in	in	ADP
etr-23228	291	13	essence	essence	NOUN
etr-23228	291	14	,	,	PUNCT
etr-23228	291	15	thankfulness	thankfulness	NOUN
etr-23228	291	16	.	.	PUNCT
etr-23228	292	1	it	it	PRON
etr-23228	292	2	encompasses	encompass	VERB
etr-23228	292	3	the	the	DET
etr-23228	292	4	act	act	NOUN
etr-23228	292	5	of	of	ADP
etr-23228	292	6	recognizing	recognize	VERB
etr-23228	292	7	what	what	PRON
etr-23228	292	8	you	you	PRON
etr-23228	292	9	are	be	AUX
etr-23228	292	10	given	give	VERB
etr-23228	292	11	and	and	CCONJ
etr-23228	292	12	remembering	remember	VERB
etr-23228	292	13	good	good	ADJ
etr-23228	292	14	fortune	fortune	NOUN
etr-23228	292	15	that	that	PRON
etr-23228	292	16	comes	come	VERB
etr-23228	292	17	your	your	PRON
etr-23228	292	18	way	way	NOUN
etr-23228	292	19	,	,	PUNCT
etr-23228	292	20	as	as	ADV
etr-23228	292	21	well	well	ADV
etr-23228	292	22	as	as	ADP
etr-23228	292	23	living	live	VERB
etr-23228	292	24	life	life	NOUN
etr-23228	292	25	in	in	ADP
etr-23228	292	26	a	a	DET
etr-23228	292	27	way	way	NOUN
etr-23228	292	28	that	that	PRON
etr-23228	292	29	helps	help	VERB
etr-23228	292	30	you	you	PRON
etr-23228	292	31	see	see	VERB
etr-23228	292	32	everything	everything	PRON
etr-23228	292	33	as	as	ADP
etr-23228	292	34	a	a	DET
etr-23228	292	35	miracle	miracle	NOUN
etr-23228	292	36	.	.	PUNCT
etr-23228	293	1	gratitude	gratitude	NOUN
etr-23228	293	2	has	have	AUX
etr-23228	293	3	also	also	ADV
etr-23228	293	4	been	be	AUX
etr-23228	293	5	defined	define	VERB
etr-23228	293	6	as	as	ADP
etr-23228	293	7	the	the	DET
etr-23228	293	8	awareness	awareness	NOUN
etr-23228	293	9	and	and	CCONJ
etr-23228	293	10	thankfulness	thankfulness	NOUN
etr-23228	293	11	of	of	ADP
etr-23228	293	12	the	the	DET
etr-23228	293	13	good	good	NOUN
etr-23228	293	14	in	in	ADP
etr-23228	293	15	life	life	NOUN
etr-23228	293	16	(	(	PUNCT
etr-23228	293	17	park	park	NOUN
etr-23228	293	18	&	&	CCONJ
etr-23228	293	19	peterson	peterson	PROPN
etr-23228	293	20	,	,	PUNCT
etr-23228	293	21	2006	2006	NUM
etr-23228	293	22	)	)	PUNCT
etr-23228	293	23	.	.	PUNCT
etr-23228	294	1	in	in	ADP
etr-23228	294	2	past	past	ADJ
etr-23228	294	3	literature	literature	NOUN
etr-23228	294	4	,	,	PUNCT
etr-23228	294	5	gratitude	gratitude	NOUN
etr-23228	294	6	has	have	AUX
etr-23228	294	7	been	be	AUX
etr-23228	294	8	identified	identify	VERB
etr-23228	294	9	in	in	ADP
etr-23228	294	10	two	two	NUM
etr-23228	294	11	ways	way	NOUN
etr-23228	294	12	–	–	PUNCT
etr-23228	294	13	first	first	ADV
etr-23228	294	14	,	,	PUNCT
etr-23228	294	15	as	as	ADP
etr-23228	294	16	a	a	DET
etr-23228	294	17	virtue	virtue	NOUN
etr-23228	294	18	which	which	PRON
etr-23228	294	19	is	be	AUX
etr-23228	294	20	a	a	DET
etr-23228	294	21	favorable	favorable	ADJ
etr-23228	294	22	practice	practice	NOUN
etr-23228	294	23	that	that	PRON
etr-23228	294	24	signifies	signify	VERB
etr-23228	294	25	quality	quality	NOUN
etr-23228	294	26	in	in	ADP
etr-23228	294	27	one	one	NUM
etr-23228	294	28	’s	’s	PART
etr-23228	294	29	character	character	NOUN
etr-23228	294	30	and	and	CCONJ
etr-23228	294	31	second	second	ADJ
etr-23228	294	32	,	,	PUNCT
etr-23228	294	33	as	as	ADP
etr-23228	294	34	an	an	DET
etr-23228	294	35	optimistic	optimistic	ADJ
etr-23228	294	36	emotional	emotional	ADJ
etr-23228	294	37	response	response	NOUN
etr-23228	294	38	to	to	ADP
etr-23228	294	39	life	life	NOUN
etr-23228	294	40	(	(	PUNCT
etr-23228	294	41	emmons	emmons	PROPN
etr-23228	294	42	&	&	CCONJ
etr-23228	294	43	shelton	shelton	PROPN
etr-23228	294	44	,	,	PUNCT
etr-23228	294	45	2002	2002	NUM
etr-23228	294	46	)	)	PUNCT
etr-23228	294	47	.	.	PUNCT
etr-23228	295	1	when	when	SCONJ
etr-23228	295	2	defined	define	VERB
etr-23228	295	3	as	as	ADP
etr-23228	295	4	an	an	DET
etr-23228	295	5	emotional	emotional	ADJ
etr-23228	295	6	response	response	NOUN
etr-23228	295	7	to	to	ADP
etr-23228	295	8	life	life	NOUN
etr-23228	295	9	,	,	PUNCT
etr-23228	295	10	gratitude	gratitude	NOUN
etr-23228	295	11	is	be	AUX
etr-23228	295	12	described	describe	VERB
etr-23228	295	13	as	as	ADP
etr-23228	295	14	an	an	DET
etr-23228	295	15	interpersonal	interpersonal	ADJ
etr-23228	295	16	emotion	emotion	NOUN
etr-23228	295	17	as	as	SCONJ
etr-23228	295	18	it	it	PRON
etr-23228	295	19	can	can	AUX
etr-23228	295	20	not	not	PART
etr-23228	295	21	be	be	AUX
etr-23228	295	22	concentrated	concentrate	VERB
etr-23228	295	23	on	on	ADP
etr-23228	295	24	oneself	oneself	PRON
etr-23228	295	25	.	.	PUNCT
etr-23228	296	1	gratitude	gratitude	NOUN
etr-23228	296	2	is	be	AUX
etr-23228	296	3	displayed	display	VERB
etr-23228	296	4	through	through	ADP
etr-23228	296	5	‘	'	PUNCT
etr-23228	296	6	well	well	ADV
etr-23228	296	7	-	-	PUNCT
etr-23228	296	8	meaning	mean	VERB
etr-23228	296	9	intentions	intention	NOUN
etr-23228	296	10	’	'	PUNCT
etr-23228	296	11	in	in	ADP
etr-23228	296	12	situations	situation	NOUN
etr-23228	296	13	where	where	SCONJ
etr-23228	296	14	one	one	PRON
etr-23228	296	15	is	be	AUX
etr-23228	296	16	feeling	feeling	AUX
etr-23228	296	17	loved	love	VERB
etr-23228	296	18	or	or	CCONJ
etr-23228	296	19	valued	value	VERB
etr-23228	296	20	because	because	SCONJ
etr-23228	296	21	they	they	PRON
etr-23228	296	22	have	have	AUX
etr-23228	296	23	received	receive	VERB
etr-23228	296	24	kindness	kindness	NOUN
etr-23228	296	25	from	from	ADP
etr-23228	296	26	others	other	NOUN
etr-23228	296	27	(	(	PUNCT
etr-23228	296	28	emmons	emmons	PROPN
etr-23228	296	29	&	&	CCONJ
etr-23228	296	30	shelton	shelton	PROPN
etr-23228	296	31	,	,	PUNCT
etr-23228	296	32	2002	2002	NUM
etr-23228	296	33	)	)	PUNCT
etr-23228	296	34	.	.	PUNCT
etr-23228	297	1	according	accord	VERB
etr-23228	297	2	to	to	ADP
etr-23228	297	3	heider	heider	NOUN
etr-23228	297	4	(	(	PUNCT
etr-23228	297	5	1958	1958	NUM
etr-23228	297	6	)	)	PUNCT
etr-23228	297	7	,	,	PUNCT
etr-23228	297	8	people	people	NOUN
etr-23228	297	9	show	show	VERB
etr-23228	297	10	signs	sign	NOUN
etr-23228	297	11	of	of	ADP
etr-23228	297	12	gratitude	gratitude	NOUN
etr-23228	297	13	when	when	SCONJ
etr-23228	297	14	others	other	NOUN
etr-23228	297	15	intentionally	intentionally	ADV
etr-23228	297	16	provide	provide	VERB
etr-23228	297	17	them	they	PRON
etr-23228	297	18	with	with	ADP
etr-23228	297	19	a	a	DET
etr-23228	297	20	reward	reward	NOUN
etr-23228	297	21	or	or	CCONJ
etr-23228	297	22	benefit	benefit	VERB
etr-23228	297	23	.	.	PUNCT
etr-23228	298	1	emmons	emmon	NOUN
etr-23228	298	2	and	and	CCONJ
etr-23228	298	3	shelton	shelton	PROPN
etr-23228	298	4	(	(	PUNCT
etr-23228	298	5	2002	2002	NUM
etr-23228	298	6	)	)	PUNCT
etr-23228	298	7	describe	describe	VERB
etr-23228	298	8	gratitude	gratitude	NOUN
etr-23228	298	9	as	as	ADP
etr-23228	298	10	‘	'	PUNCT
etr-23228	298	11	‘	'	PUNCT
etr-23228	298	12	wonder	wonder	NOUN
etr-23228	298	13	,	,	PUNCT
etr-23228	298	14	thankfulness	thankfulness	NOUN
etr-23228	298	15	,	,	PUNCT
etr-23228	298	16	and	and	CCONJ
etr-23228	298	17	appreciation	appreciation	NOUN
etr-23228	298	18	for	for	ADP
etr-23228	298	19	life	life	NOUN
etr-23228	298	20	”	"	PUNCT
etr-23228	298	21	(	(	PUNCT
etr-23228	298	22	pg	pg	INTJ
etr-23228	298	23	.	.	PUNCT
etr-23228	298	24	460	460	NUM
etr-23228	298	25	)	)	PUNCT
etr-23228	298	26	.	.	PUNCT
etr-23228	299	1	a	a	DET
etr-23228	299	2	past	past	ADJ
etr-23228	299	3	study	study	NOUN
etr-23228	299	4	distinguished	distinguish	VERB
etr-23228	299	5	between	between	ADP
etr-23228	299	6	two	two	NUM
etr-23228	299	7	types	type	NOUN
etr-23228	299	8	of	of	ADP
etr-23228	299	9	gratitude	gratitude	NOUN
etr-23228	299	10	:	:	PUNCT
etr-23228	299	11	state	state	NOUN
etr-23228	299	12	gratitude	gratitude	NOUN
etr-23228	299	13	and	and	CCONJ
etr-23228	299	14	trait	trait	NOUN
etr-23228	299	15	gratitude	gratitude	NOUN
etr-23228	299	16	(	(	PUNCT
etr-23228	299	17	wood	wood	NOUN
etr-23228	299	18	,	,	PUNCT
etr-23228	299	19	maltby	maltby	PROPN
etr-23228	299	20	,	,	PUNCT
etr-23228	299	21	stewart	stewart	PROPN
etr-23228	299	22	,	,	PUNCT
etr-23228	299	23	linley	linley	PROPN
etr-23228	299	24	,	,	PUNCT
etr-23228	299	25	&	&	CCONJ
etr-23228	299	26	joseph	joseph	PROPN
etr-23228	299	27	,	,	PUNCT
etr-23228	299	28	2008	2008	NUM
etr-23228	299	29	)	)	PUNCT
etr-23228	299	30	.	.	PUNCT
etr-23228	300	1	state	state	NOUN
etr-23228	300	2	gratitude	gratitude	NOUN
etr-23228	300	3	describes	describe	VERB
etr-23228	300	4	the	the	DET
etr-23228	300	5	way	way	NOUN
etr-23228	300	6	individuals	individual	NOUN
etr-23228	300	7	experience	experience	VERB
etr-23228	300	8	gratitude	gratitude	NOUN
etr-23228	300	9	following	follow	VERB
etr-23228	300	10	the	the	DET
etr-23228	300	11	acceptance	acceptance	NOUN
etr-23228	300	12	of	of	ADP
etr-23228	300	13	an	an	DET
etr-23228	300	14	act	act	NOUN
etr-23228	300	15	of	of	ADP
etr-23228	300	16	kindness	kindness	NOUN
etr-23228	300	17	,	,	PUNCT
etr-23228	300	18	including	include	VERB
etr-23228	300	19	the	the	DET
etr-23228	300	20	nature	nature	NOUN
etr-23228	300	21	and	and	CCONJ
etr-23228	300	22	the	the	DET
etr-23228	300	23	extent	extent	NOUN
etr-23228	300	24	of	of	ADP
etr-23228	300	25	gratitude	gratitude	NOUN
etr-23228	300	26	.	.	PUNCT
etr-23228	301	1	trait	trait	NOUN
etr-23228	301	2	gratitude	gratitude	NOUN
etr-23228	301	3	surfaces	surface	NOUN
etr-23228	301	4	as	as	ADP
etr-23228	301	5	a	a	DET
etr-23228	301	6	person	person	NOUN
etr-23228	301	7	’s	’s	PART
etr-23228	301	8	ability	ability	NOUN
etr-23228	301	9	to	to	PART
etr-23228	301	10	experience	experience	VERB
etr-23228	301	11	thankfulness	thankfulness	NOUN
etr-23228	301	12	(	(	PUNCT
etr-23228	301	13	wood	wood	NOUN
etr-23228	301	14	et	et	PROPN
etr-23228	301	15	al	al	PROPN
etr-23228	301	16	.	.	PROPN
etr-23228	301	17	,	,	PUNCT
etr-23228	301	18	2008	2008	NUM
etr-23228	301	19	)	)	PUNCT
etr-23228	301	20	.	.	PUNCT
etr-23228	302	1	based	base	VERB
etr-23228	302	2	on	on	ADP
etr-23228	302	3	the	the	DET
etr-23228	302	4	above	above	NOUN
etr-23228	302	5	,	,	PUNCT
etr-23228	302	6	gratitude	gratitude	NOUN
etr-23228	302	7	can	can	AUX
etr-23228	302	8	be	be	AUX
etr-23228	302	9	described	describe	VERB
etr-23228	302	10	as	as	ADP
etr-23228	302	11	thankfulness	thankfulness	NOUN
etr-23228	302	12	,	,	PUNCT
etr-23228	302	13	appreciativeness	appreciativeness	ADJ
etr-23228	302	14	,	,	PUNCT
etr-23228	302	15	or	or	CCONJ
etr-23228	302	16	gratefulness	gratefulness	NOUN
etr-23228	302	17	by	by	ADP
etr-23228	302	18	the	the	DET
etr-23228	302	19	recipient	recipient	NOUN
etr-23228	302	20	of	of	ADP
etr-23228	302	21	kindness	kindness	NOUN
etr-23228	302	22	.	.	PUNCT
etr-23228	303	1	https://creativecommons.org/licenses/by/4.0/	https://creativecommons.org/licenses/by/4.0/	PROPN
etr-23228	303	2	ogbeide	ogbeide	ADJ
etr-23228	303	3	,	,	PUNCT
etr-23228	303	4	g	g	PROPN
etr-23228	303	5	-	-	PUNCT
etr-23228	303	6	c.	c.	NOUN
etr-23228	303	7	(	(	PUNCT
etr-23228	303	8	2019	2019	NUM
etr-23228	303	9	)	)	PUNCT
etr-23228	303	10	/	/	SYM
etr-23228	303	11	events	event	NOUN
etr-23228	303	12	and	and	CCONJ
etr-23228	303	13	tourism	tourism	NOUN
etr-23228	303	14	review	review	NOUN
etr-23228	303	15	,	,	PUNCT
etr-23228	303	16	2(1	2(1	NUM
etr-23228	303	17	)	)	PUNCT
etr-23228	303	18	,	,	PUNCT
etr-23228	303	19	1	1	NUM
etr-23228	303	20	-	-	SYM
etr-23228	303	21	20	20	NUM
etr-23228	303	22	.	.	NOUN
etr-23228	303	23	13	13	NUM
etr-23228	303	24	events	event	NOUN
etr-23228	303	25	and	and	CCONJ
etr-23228	303	26	tourism	tourism	NOUN
etr-23228	303	27	review	review	NOUN
etr-23228	303	28	vol	vol	NOUN
etr-23228	303	29	.	.	PROPN
etr-23228	303	30	2	2	NUM
etr-23228	303	31	no	no	NOUN
etr-23228	303	32	.	.	NOUN
etr-23228	303	33	1	1	NUM
etr-23228	303	34	(	(	PUNCT
etr-23228	303	35	spring	spring	NOUN
etr-23228	303	36	2019	2019	NUM
etr-23228	303	37	)	)	PUNCT
etr-23228	303	38	,	,	PUNCT
etr-23228	303	39	1	1	NUM
etr-23228	303	40	-	-	SYM
etr-23228	303	41	20	20	NUM
etr-23228	303	42	,	,	PUNCT
etr-23228	303	43	doi	doi	NOUN
etr-23228	303	44	:	:	PUNCT
etr-23228	303	45	10.18060/23228	10.18060/23228	NUM
etr-23228	303	46	copyright	copyright	NOUN
etr-23228	303	47	©	©	PROPN
etr-23228	303	48	2019	2019	NUM
etr-23228	303	49	godwin	godwin	NOUN
etr-23228	303	50	-	-	PUNCT
etr-23228	303	51	charles	charles	PROPN
etr-23228	303	52	ogbeide	ogbeide	ADJ
etr-23228	303	53	.	.	PUNCT
etr-23228	304	1	this	this	DET
etr-23228	304	2	work	work	NOUN
etr-23228	304	3	is	be	AUX
etr-23228	304	4	licensed	license	VERB
etr-23228	304	5	under	under	ADP
etr-23228	304	6	a	a	DET
etr-23228	304	7	creative	creative	ADJ
etr-23228	304	8	commons	common	NOUN
etr-23228	304	9	attribution	attribution	NOUN
etr-23228	304	10	4.0	4.0	NUM
etr-23228	304	11	international	international	ADJ
etr-23228	304	12	license	license	NOUN
etr-23228	304	13	.	.	PUNCT
etr-23228	305	1	philosophical	philosophical	ADJ
etr-23228	305	2	understandings	understanding	NOUN
etr-23228	305	3	of	of	ADP
etr-23228	305	4	gratitude	gratitude	NOUN
etr-23228	305	5	differ	differ	VERB
etr-23228	305	6	from	from	ADP
etr-23228	305	7	the	the	DET
etr-23228	305	8	above	above	ADV
etr-23228	305	9	-	-	PUNCT
etr-23228	305	10	mentioned	mention	VERB
etr-23228	305	11	emotional	emotional	ADJ
etr-23228	305	12	and	and	CCONJ
etr-23228	305	13	psychological	psychological	ADJ
etr-23228	305	14	definitions	definition	NOUN
etr-23228	305	15	.	.	PUNCT
etr-23228	306	1	philosophically	philosophically	ADV
etr-23228	306	2	,	,	PUNCT
etr-23228	306	3	gratitude	gratitude	NOUN
etr-23228	306	4	is	be	AUX
etr-23228	306	5	considered	consider	VERB
etr-23228	306	6	a	a	DET
etr-23228	306	7	virtue	virtue	NOUN
etr-23228	306	8	which	which	PRON
etr-23228	306	9	is	be	AUX
etr-23228	306	10	highly	highly	ADV
etr-23228	306	11	valued	value	VERB
etr-23228	306	12	.	.	PUNCT
etr-23228	307	1	this	this	DET
etr-23228	307	2	view	view	NOUN
etr-23228	307	3	is	be	AUX
etr-23228	307	4	shared	share	VERB
etr-23228	307	5	among	among	ADP
etr-23228	307	6	various	various	ADJ
etr-23228	307	7	historical	historical	ADJ
etr-23228	307	8	and	and	CCONJ
etr-23228	307	9	religious	religious	ADJ
etr-23228	307	10	writings	writing	NOUN
etr-23228	307	11	,	,	PUNCT
etr-23228	307	12	such	such	ADJ
etr-23228	307	13	as	as	ADP
etr-23228	307	14	christian	christian	ADJ
etr-23228	307	15	,	,	PUNCT
etr-23228	307	16	hebrew	hebrew	ADJ
etr-23228	307	17	,	,	PUNCT
etr-23228	307	18	and	and	CCONJ
etr-23228	307	19	greco	greco	NOUN
etr-23228	307	20	-	-	PUNCT
etr-23228	307	21	roman	roman	NOUN
etr-23228	307	22	.	.	PUNCT
etr-23228	308	1	through	through	ADP
etr-23228	308	2	this	this	DET
etr-23228	308	3	lens	len	NOUN
etr-23228	308	4	,	,	PUNCT
etr-23228	308	5	gratitude	gratitude	NOUN
etr-23228	308	6	is	be	AUX
etr-23228	308	7	viewed	view	VERB
etr-23228	308	8	as	as	ADP
etr-23228	308	9	a	a	DET
etr-23228	308	10	duty	duty	NOUN
etr-23228	308	11	or	or	CCONJ
etr-23228	308	12	moral	moral	ADJ
etr-23228	308	13	obligation	obligation	NOUN
etr-23228	308	14	(	(	PUNCT
etr-23228	308	15	berger	berger	PROPN
etr-23228	308	16	,	,	PUNCT
etr-23228	308	17	1975	1975	NUM
etr-23228	308	18	;	;	PUNCT
etr-23228	308	19	meilaender	meilaender	NOUN
etr-23228	308	20	,	,	PUNCT
etr-23228	308	21	1984	1984	NUM
etr-23228	308	22	)	)	PUNCT
etr-23228	308	23	that	that	PRON
etr-23228	308	24	is	be	AUX
etr-23228	308	25	owed	owe	VERB
etr-23228	308	26	to	to	ADP
etr-23228	308	27	others	other	NOUN
etr-23228	308	28	.	.	PUNCT
etr-23228	309	1	according	accord	VERB
etr-23228	309	2	to	to	ADP
etr-23228	309	3	berger	berger	PROPN
etr-23228	309	4	(	(	PUNCT
etr-23228	309	5	1975	1975	NUM
etr-23228	309	6	)	)	PUNCT
etr-23228	309	7	,	,	PUNCT
etr-23228	309	8	the	the	DET
etr-23228	309	9	donor	donor	NOUN
etr-23228	309	10	acts	act	VERB
etr-23228	309	11	in	in	ADP
etr-23228	309	12	an	an	DET
etr-23228	309	13	altruistic	altruistic	ADJ
etr-23228	309	14	and	and	CCONJ
etr-23228	309	15	virtuous	virtuous	ADJ
etr-23228	309	16	manner	manner	NOUN
etr-23228	309	17	,	,	PUNCT
etr-23228	309	18	and	and	CCONJ
etr-23228	309	19	the	the	DET
etr-23228	309	20	recipient	recipient	NOUN
etr-23228	309	21	is	be	AUX
etr-23228	309	22	grateful	grateful	ADJ
etr-23228	309	23	.	.	PUNCT
etr-23228	310	1	this	this	DET
etr-23228	310	2	understanding	understanding	NOUN
etr-23228	310	3	of	of	ADP
etr-23228	310	4	gratitude	gratitude	NOUN
etr-23228	310	5	is	be	AUX
etr-23228	310	6	common	common	ADJ
etr-23228	310	7	in	in	ADP
etr-23228	310	8	ethical	ethical	ADJ
etr-23228	310	9	writing	writing	NOUN
etr-23228	310	10	,	,	PUNCT
etr-23228	310	11	especially	especially	ADV
etr-23228	310	12	religious	religious	ADJ
etr-23228	310	13	ethical	ethical	ADJ
etr-23228	310	14	writing	writing	NOUN
etr-23228	310	15	(	(	PUNCT
etr-23228	310	16	camenisch	camenisch	PROPN
etr-23228	310	17	,	,	PUNCT
etr-23228	310	18	1981	1981	NUM
etr-23228	310	19	)	)	PUNCT
etr-23228	310	20	.	.	PUNCT
etr-23228	311	1	figure	figure	VERB
etr-23228	311	2	3	3	NUM
etr-23228	311	3	.	.	PUNCT
etr-23228	311	4	conceptualization	conceptualization	NOUN
etr-23228	311	5	of	of	ADP
etr-23228	311	6	hospitality	hospitality	NOUN
etr-23228	311	7	intelligence	intelligence	NOUN
etr-23228	311	8	numerous	numerous	ADJ
etr-23228	311	9	researchers	researcher	NOUN
etr-23228	311	10	have	have	AUX
etr-23228	311	11	studied	study	VERB
etr-23228	311	12	the	the	DET
etr-23228	311	13	impact	impact	NOUN
etr-23228	311	14	of	of	ADP
etr-23228	311	15	gratitude	gratitude	NOUN
etr-23228	311	16	on	on	ADP
etr-23228	311	17	mental	mental	ADJ
etr-23228	311	18	and	and	CCONJ
etr-23228	311	19	physical	physical	ADJ
etr-23228	311	20	well	well	ADV
etr-23228	311	21	-	-	PUNCT
etr-23228	311	22	being	being	NOUN
etr-23228	311	23	and	and	CCONJ
etr-23228	311	24	found	find	VERB
etr-23228	311	25	positive	positive	ADJ
etr-23228	311	26	correlations	correlation	NOUN
etr-23228	311	27	(	(	PUNCT
etr-23228	311	28	emmons	emmons	PROPN
etr-23228	311	29	&	&	CCONJ
etr-23228	311	30	mccullough	mccullough	PROPN
etr-23228	311	31	,	,	PUNCT
etr-23228	311	32	2003	2003	NUM
etr-23228	311	33	;	;	PUNCT
etr-23228	311	34	watkins	watkins	PROPN
etr-23228	311	35	,	,	PUNCT
etr-23228	311	36	woodward	woodward	NOUN
etr-23228	311	37	,	,	PUNCT
etr-23228	311	38	stone	stone	NOUN
etr-23228	311	39	,	,	PUNCT
etr-23228	311	40	&	&	CCONJ
etr-23228	311	41	kolts	kolt	NOUN
etr-23228	311	42	,	,	PUNCT
etr-23228	311	43	2003	2003	NUM
etr-23228	311	44	)	)	PUNCT
etr-23228	311	45	.	.	PUNCT
etr-23228	312	1	through	through	ADP
etr-23228	312	2	practicing	practice	VERB
etr-23228	312	3	thankfulness	thankfulness	NOUN
etr-23228	312	4	,	,	PUNCT
etr-23228	312	5	humans	human	NOUN
etr-23228	312	6	become	become	VERB
etr-23228	312	7	happier	happy	ADJ
etr-23228	312	8	with	with	ADP
etr-23228	312	9	enhanced	enhanced	ADJ
etr-23228	312	10	resiliency	resiliency	NOUN
etr-23228	312	11	;	;	PUNCT
etr-23228	312	12	gratitude	gratitude	NOUN
etr-23228	312	13	has	have	AUX
etr-23228	312	14	been	be	AUX
etr-23228	312	15	shown	show	VERB
etr-23228	312	16	to	to	PART
etr-23228	312	17	strengthen	strengthen	VERB
etr-23228	312	18	relationships	relationship	NOUN
etr-23228	312	19	while	while	SCONJ
etr-23228	312	20	also	also	ADV
etr-23228	312	21	easing	ease	VERB
etr-23228	312	22	strain	strain	NOUN
etr-23228	312	23	and	and	CCONJ
etr-23228	312	24	enhancing	enhance	VERB
etr-23228	312	25	health	health	NOUN
etr-23228	312	26	and	and	CCONJ
etr-23228	312	27	self	self	NOUN
etr-23228	312	28	-	-	PUNCT
etr-23228	312	29	esteem	esteem	NOUN
etr-23228	312	30	(	(	PUNCT
etr-23228	312	31	sheldon	sheldon	PROPN
etr-23228	312	32	&	&	CCONJ
etr-23228	312	33	lyubomirsky	lyubomirsky	PROPN
etr-23228	312	34	,	,	PUNCT
etr-23228	312	35	2006	2006	NUM
etr-23228	312	36	;	;	PUNCT
etr-23228	312	37	toepfer	toepfer	NOUN
etr-23228	312	38	&	&	CCONJ
etr-23228	312	39	walker	walker	PROPN
etr-23228	312	40	,	,	PUNCT
etr-23228	312	41	2009	2009	NUM
etr-23228	312	42	)	)	PUNCT
etr-23228	312	43	.	.	PUNCT
etr-23228	313	1	according	accord	VERB
etr-23228	313	2	to	to	ADP
etr-23228	313	3	wood	wood	PROPN
etr-23228	313	4	,	,	PUNCT
etr-23228	313	5	joseph	joseph	PROPN
etr-23228	313	6	,	,	PUNCT
etr-23228	313	7	and	and	CCONJ
etr-23228	313	8	maltby	maltby	PROPN
etr-23228	313	9	(	(	PUNCT
etr-23228	313	10	2008	2008	NUM
etr-23228	313	11	)	)	PUNCT
etr-23228	313	12	,	,	PUNCT
etr-23228	313	13	gratitude	gratitude	NOUN
etr-23228	313	14	actually	actually	ADV
etr-23228	313	15	serves	serve	VERB
etr-23228	313	16	as	as	ADP
etr-23228	313	17	a	a	DET
etr-23228	313	18	strong	strong	ADJ
etr-23228	313	19	predictor	predictor	NOUN
etr-23228	313	20	of	of	ADP
etr-23228	313	21	life	life	NOUN
etr-23228	313	22	satisfaction	satisfaction	NOUN
etr-23228	313	23	.	.	PUNCT
etr-23228	314	1	gratitude	gratitude	NOUN
etr-23228	314	2	has	have	AUX
etr-23228	314	3	also	also	ADV
etr-23228	314	4	been	be	AUX
etr-23228	314	5	linked	link	VERB
etr-23228	314	6	to	to	ADP
etr-23228	314	7	other	other	ADJ
etr-23228	314	8	positive	positive	ADJ
etr-23228	314	9	outcomes	outcome	NOUN
etr-23228	314	10	,	,	PUNCT
etr-23228	314	11	including	include	VERB
etr-23228	314	12	life	life	NOUN
etr-23228	314	13	satisfaction	satisfaction	NOUN
etr-23228	314	14	,	,	PUNCT
etr-23228	314	15	happiness	happiness	NOUN
etr-23228	314	16	,	,	PUNCT
etr-23228	314	17	subjective	subjective	ADJ
etr-23228	314	18	well	well	ADV
etr-23228	314	19	-	-	PUNCT
etr-23228	314	20	being	being	NOUN
etr-23228	314	21	,	,	PUNCT
etr-23228	314	22	optimism	optimism	NOUN
etr-23228	314	23	,	,	PUNCT
etr-23228	314	24	pro	pro	ADJ
etr-23228	314	25	-	-	ADJ
etr-23228	314	26	social	social	ADJ
etr-23228	314	27	behaviors	behavior	NOUN
etr-23228	314	28	(	(	PUNCT
etr-23228	314	29	chan	chan	PROPN
etr-23228	314	30	,	,	PUNCT
etr-23228	314	31	2013	2013	NUM
etr-23228	314	32	;	;	PUNCT
etr-23228	314	33	froh	froh	PROPN
etr-23228	314	34	,	,	PUNCT
etr-23228	314	35	yurkewicz	yurkewicz	PRON
etr-23228	314	36	,	,	PUNCT
etr-23228	314	37	&	&	CCONJ
etr-23228	314	38	kashdan	kashdan	PROPN
etr-23228	314	39	,	,	PUNCT
etr-23228	314	40	2009	2009	NUM
etr-23228	314	41	;	;	PUNCT
etr-23228	314	42	mccullough	mccullough	PROPN
etr-23228	314	43	,	,	PUNCT
etr-23228	314	44	emmons	emmons	PROPN
etr-23228	314	45	,	,	PUNCT
etr-23228	314	46	&	&	CCONJ
etr-23228	314	47	tsang	tsang	PROPN
etr-23228	314	48	,	,	PUNCT
etr-23228	314	49	2002	2002	NUM
etr-23228	314	50	)	)	PUNCT
etr-23228	314	51	.	.	PUNCT
etr-23228	315	1	in	in	ADP
etr-23228	315	2	a	a	DET
etr-23228	315	3	study	study	NOUN
etr-23228	315	4	on	on	ADP
etr-23228	315	5	college	college	NOUN
etr-23228	315	6	students	student	NOUN
etr-23228	315	7	,	,	PUNCT
etr-23228	315	8	gratitude	gratitude	NOUN
etr-23228	315	9	was	be	AUX
etr-23228	315	10	demonstrated	demonstrate	VERB
etr-23228	315	11	to	to	PART
etr-23228	315	12	have	have	VERB
etr-23228	315	13	a	a	DET
etr-23228	315	14	positive	positive	ADJ
etr-23228	315	15	relationship	relationship	NOUN
etr-23228	315	16	with	with	ADP
etr-23228	315	17	happiness	happiness	NOUN
etr-23228	315	18	and	and	CCONJ
etr-23228	315	19	was	be	AUX
etr-23228	315	20	found	find	VERB
etr-23228	315	21	to	to	PART
etr-23228	315	22	be	be	AUX
etr-23228	315	23	an	an	DET
etr-23228	315	24	important	important	ADJ
etr-23228	315	25	predictor	predictor	NOUN
etr-23228	315	26	for	for	ADP
etr-23228	315	27	happiness	happiness	NOUN
etr-23228	315	28	(	(	PUNCT
etr-23228	315	29	kausar	kausar	NOUN
etr-23228	315	30	,	,	PUNCT
etr-23228	315	31	2018	2018	NUM
etr-23228	315	32	)	)	PUNCT
etr-23228	315	33	.	.	PUNCT
etr-23228	316	1	these	these	DET
etr-23228	316	2	https://creativecommons.org/licenses/by/4.0/	https://creativecommons.org/licenses/by/4.0/	PROPN
etr-23228	316	3	ogbeide	ogbeide	ADJ
etr-23228	316	4	,	,	PUNCT
etr-23228	316	5	g	g	PROPN
etr-23228	316	6	-	-	PUNCT
etr-23228	316	7	c.	c.	NOUN
etr-23228	316	8	(	(	PUNCT
etr-23228	316	9	2019	2019	NUM
etr-23228	316	10	)	)	PUNCT
etr-23228	316	11	/	/	SYM
etr-23228	316	12	events	event	NOUN
etr-23228	316	13	and	and	CCONJ
etr-23228	316	14	tourism	tourism	NOUN
etr-23228	316	15	review	review	NOUN
etr-23228	316	16	,	,	PUNCT
etr-23228	316	17	2(1	2(1	NUM
etr-23228	316	18	)	)	PUNCT
etr-23228	316	19	,	,	PUNCT
etr-23228	316	20	1	1	NUM
etr-23228	316	21	-	-	SYM
etr-23228	316	22	20	20	NUM
etr-23228	316	23	.	.	PUNCT
etr-23228	317	1	14	14	NUM
etr-23228	317	2	events	event	NOUN
etr-23228	317	3	and	and	CCONJ
etr-23228	317	4	tourism	tourism	NOUN
etr-23228	317	5	review	review	NOUN
etr-23228	317	6	vol	vol	NOUN
etr-23228	317	7	.	.	PROPN
etr-23228	317	8	2	2	NUM
etr-23228	317	9	no	no	NOUN
etr-23228	317	10	.	.	NOUN
etr-23228	317	11	1	1	NUM
etr-23228	317	12	(	(	PUNCT
etr-23228	317	13	spring	spring	NOUN
etr-23228	317	14	2019	2019	NUM
etr-23228	317	15	)	)	PUNCT
etr-23228	317	16	,	,	PUNCT
etr-23228	317	17	1	1	NUM
etr-23228	317	18	-	-	SYM
etr-23228	317	19	20	20	NUM
etr-23228	317	20	,	,	PUNCT
etr-23228	317	21	doi	doi	NOUN
etr-23228	317	22	:	:	PUNCT
etr-23228	317	23	10.18060/23228	10.18060/23228	NUM
etr-23228	317	24	copyright	copyright	NOUN
etr-23228	317	25	©	©	PROPN
etr-23228	317	26	2019	2019	NUM
etr-23228	317	27	godwin	godwin	NOUN
etr-23228	317	28	-	-	PUNCT
etr-23228	317	29	charles	charles	PROPN
etr-23228	317	30	ogbeide	ogbeide	ADJ
etr-23228	317	31	.	.	PUNCT
etr-23228	318	1	this	this	DET
etr-23228	318	2	work	work	NOUN
etr-23228	318	3	is	be	AUX
etr-23228	318	4	licensed	license	VERB
etr-23228	318	5	under	under	ADP
etr-23228	318	6	a	a	DET
etr-23228	318	7	creative	creative	ADJ
etr-23228	318	8	commons	common	NOUN
etr-23228	318	9	attribution	attribution	NOUN
etr-23228	318	10	4.0	4.0	NUM
etr-23228	318	11	international	international	ADJ
etr-23228	318	12	license	license	NOUN
etr-23228	318	13	.	.	PUNCT
etr-23228	319	1	findings	finding	NOUN
etr-23228	319	2	are	be	AUX
etr-23228	319	3	supported	support	VERB
etr-23228	319	4	by	by	ADP
etr-23228	319	5	a	a	DET
etr-23228	319	6	number	number	NOUN
etr-23228	319	7	of	of	ADP
etr-23228	319	8	works	work	NOUN
etr-23228	319	9	(	(	PUNCT
etr-23228	319	10	sheldon	sheldon	PROPN
etr-23228	319	11	&	&	CCONJ
etr-23228	319	12	lyubomirsky	lyubomirsky	PROPN
etr-23228	319	13	,	,	PUNCT
etr-23228	319	14	2006	2006	NUM
etr-23228	319	15	;	;	PUNCT
etr-23228	319	16	watkins	watkin	NOUN
etr-23228	319	17	et	et	NOUN
etr-23228	319	18	al	al	PROPN
etr-23228	319	19	.	.	PROPN
etr-23228	319	20	,	,	PUNCT
etr-23228	319	21	2003	2003	NUM
etr-23228	319	22	;	;	PUNCT
etr-23228	319	23	toepfer	toepfer	NOUN
etr-23228	319	24	&	&	CCONJ
etr-23228	319	25	walker	walker	PROPN
etr-23228	319	26	,	,	PUNCT
etr-23228	319	27	2009	2009	NUM
etr-23228	319	28	;	;	PUNCT
etr-23228	319	29	sun	sun	PROPN
etr-23228	319	30	,	,	PUNCT
etr-23228	319	31	jiang	jiang	PROPN
etr-23228	319	32	,	,	PUNCT
etr-23228	319	33	chu	chu	PROPN
etr-23228	319	34	,	,	PUNCT
etr-23228	319	35	&	&	CCONJ
etr-23228	319	36	qian	qian	PROPN
etr-23228	319	37	,	,	PUNCT
etr-23228	319	38	2014	2014	NUM
etr-23228	319	39	)	)	PUNCT
etr-23228	319	40	.	.	PUNCT
etr-23228	320	1	to	to	PART
etr-23228	320	2	top	top	VERB
etr-23228	320	3	it	it	PRON
etr-23228	320	4	all	all	PRON
etr-23228	320	5	off	off	ADP
etr-23228	320	6	,	,	PUNCT
etr-23228	320	7	experiencing	experience	VERB
etr-23228	320	8	gratitude	gratitude	NOUN
etr-23228	320	9	inspires	inspire	VERB
etr-23228	320	10	recipients	recipient	NOUN
etr-23228	320	11	to	to	PART
etr-23228	320	12	reciprocate	reciprocate	VERB
etr-23228	320	13	it	it	PRON
etr-23228	320	14	to	to	ADP
etr-23228	320	15	their	their	PRON
etr-23228	320	16	benefactors	benefactor	NOUN
etr-23228	320	17	and	and	CCONJ
etr-23228	320	18	act	act	VERB
etr-23228	320	19	generously	generously	ADV
etr-23228	320	20	to	to	ADP
etr-23228	320	21	third	third	ADJ
etr-23228	320	22	parties	party	NOUN
etr-23228	320	23	.	.	PUNCT
etr-23228	321	1	demonstrations	demonstration	NOUN
etr-23228	321	2	of	of	ADP
etr-23228	321	3	gratitude	gratitude	NOUN
etr-23228	321	4	also	also	ADV
etr-23228	321	5	inspire	inspire	VERB
etr-23228	321	6	benefactors	benefactor	NOUN
etr-23228	321	7	to	to	PART
etr-23228	321	8	continue	continue	VERB
etr-23228	321	9	to	to	PART
etr-23228	321	10	act	act	VERB
etr-23228	321	11	generously	generously	ADV
etr-23228	321	12	(	(	PUNCT
etr-23228	321	13	kausar	kausar	NOUN
etr-23228	321	14	,	,	PUNCT
etr-23228	321	15	2018	2018	NUM
etr-23228	321	16	)	)	PUNCT
etr-23228	321	17	.	.	PUNCT
etr-23228	322	1	obviously	obviously	ADV
etr-23228	322	2	,	,	PUNCT
etr-23228	322	3	the	the	DET
etr-23228	322	4	ability	ability	NOUN
etr-23228	322	5	for	for	SCONJ
etr-23228	322	6	each	each	DET
etr-23228	322	7	employee	employee	NOUN
etr-23228	322	8	to	to	PART
etr-23228	322	9	demonstrate	demonstrate	VERB
etr-23228	322	10	gratitude	gratitude	NOUN
etr-23228	322	11	at	at	ADP
etr-23228	322	12	work	work	NOUN
etr-23228	322	13	would	would	AUX
etr-23228	322	14	enhance	enhance	VERB
etr-23228	322	15	stakeholder	stakeholder	NOUN
etr-23228	322	16	’s	’s	PART
etr-23228	322	17	delight	delight	NOUN
etr-23228	322	18	and	and	CCONJ
etr-23228	322	19	experience	experience	NOUN
etr-23228	322	20	.	.	PUNCT
etr-23228	323	1	thus	thus	ADV
etr-23228	323	2	,	,	PUNCT
etr-23228	323	3	incorporating	incorporate	VERB
etr-23228	323	4	the	the	DET
etr-23228	323	5	impact	impact	NOUN
etr-23228	323	6	of	of	ADP
etr-23228	323	7	showing	show	VERB
etr-23228	323	8	gratitude	gratitude	NOUN
etr-23228	323	9	into	into	ADP
etr-23228	323	10	the	the	DET
etr-23228	323	11	training	training	NOUN
etr-23228	323	12	design	design	NOUN
etr-23228	323	13	(	(	PUNCT
etr-23228	323	14	inspirational	inspirational	ADJ
etr-23228	323	15	training	training	NOUN
etr-23228	323	16	)	)	PUNCT
etr-23228	323	17	would	would	AUX
etr-23228	323	18	enhance	enhance	VERB
etr-23228	323	19	employees	employee	NOUN
etr-23228	323	20	’	’	PART
etr-23228	323	21	inspiration	inspiration	NOUN
etr-23228	323	22	and	and	CCONJ
etr-23228	323	23	empowerment	empowerment	NOUN
etr-23228	323	24	to	to	PART
etr-23228	323	25	do	do	VERB
etr-23228	323	26	the	the	DET
etr-23228	323	27	right	right	ADJ
etr-23228	323	28	thing	thing	NOUN
etr-23228	323	29	at	at	ADP
etr-23228	323	30	the	the	DET
etr-23228	323	31	right	right	ADJ
etr-23228	323	32	time	time	NOUN
etr-23228	323	33	for	for	ADP
etr-23228	323	34	a	a	DET
etr-23228	323	35	delightful	delightful	ADJ
etr-23228	323	36	stakeholder	stakeholder	NOUN
etr-23228	323	37	’s	’s	PART
etr-23228	323	38	experience	experience	NOUN
etr-23228	323	39	.	.	PUNCT
etr-23228	324	1	conclusion	conclusion	NOUN
etr-23228	324	2	and	and	CCONJ
etr-23228	324	3	implications	implication	NOUN
etr-23228	324	4	conclusion	conclusion	NOUN
etr-23228	324	5	:	:	PUNCT
etr-23228	324	6	this	this	DET
etr-23228	324	7	seminal	seminal	ADJ
etr-23228	324	8	study	study	NOUN
etr-23228	324	9	was	be	AUX
etr-23228	324	10	based	base	VERB
etr-23228	324	11	on	on	ADP
etr-23228	324	12	a	a	DET
etr-23228	324	13	general	general	ADJ
etr-23228	324	14	review	review	NOUN
etr-23228	324	15	.	.	PUNCT
etr-23228	325	1	the	the	DET
etr-23228	325	2	result	result	NOUN
etr-23228	325	3	of	of	ADP
etr-23228	325	4	the	the	DET
etr-23228	325	5	study	study	NOUN
etr-23228	325	6	shows	show	VERB
etr-23228	325	7	that	that	SCONJ
etr-23228	325	8	various	various	ADJ
etr-23228	325	9	hospitality	hospitality	NOUN
etr-23228	325	10	intelligence	intelligence	NOUN
etr-23228	325	11	dimensions	dimension	NOUN
etr-23228	325	12	have	have	AUX
etr-23228	325	13	had	have	VERB
etr-23228	325	14	incredible	incredible	ADJ
etr-23228	325	15	impacts	impact	NOUN
etr-23228	325	16	on	on	ADP
etr-23228	325	17	stakeholders	stakeholder	NOUN
etr-23228	325	18	’	'	PUNCT
etr-23228	325	19	happiness	happiness	NOUN
etr-23228	325	20	,	,	PUNCT
etr-23228	325	21	well	well	ADV
etr-23228	325	22	-	-	PUNCT
etr-23228	325	23	being	being	NOUN
etr-23228	325	24	,	,	PUNCT
etr-23228	325	25	stronger	strong	ADJ
etr-23228	325	26	sense	sense	NOUN
etr-23228	325	27	of	of	ADP
etr-23228	325	28	self	self	NOUN
etr-23228	325	29	-	-	PUNCT
etr-23228	325	30	worth	worth	ADJ
etr-23228	325	31	,	,	PUNCT
etr-23228	325	32	personal	personal	ADJ
etr-23228	325	33	growth	growth	NOUN
etr-23228	325	34	,	,	PUNCT
etr-23228	325	35	selfconfidence	selfconfidence	NOUN
etr-23228	325	36	,	,	PUNCT
etr-23228	325	37	social	social	ADJ
etr-23228	325	38	capital	capital	NOUN
etr-23228	325	39	,	,	PUNCT
etr-23228	325	40	self	self	NOUN
etr-23228	325	41	-	-	PUNCT
etr-23228	325	42	actualization	actualization	NOUN
etr-23228	325	43	,	,	PUNCT
etr-23228	325	44	optimism	optimism	NOUN
etr-23228	325	45	,	,	PUNCT
etr-23228	325	46	pro	pro	ADJ
etr-23228	325	47	-	-	ADJ
etr-23228	325	48	social	social	ADJ
etr-23228	325	49	behaviors	behavior	NOUN
etr-23228	325	50	,	,	PUNCT
etr-23228	325	51	and	and	CCONJ
etr-23228	325	52	positive	positive	ADJ
etr-23228	325	53	experience	experience	NOUN
etr-23228	325	54	(	(	PUNCT
etr-23228	325	55	see	see	VERB
etr-23228	325	56	figure	figure	NOUN
etr-23228	325	57	4	4	NUM
etr-23228	325	58	)	)	PUNCT
etr-23228	325	59	.	.	PUNCT
etr-23228	326	1	leeming	leeming	PROPN
etr-23228	326	2	’s	’s	PART
etr-23228	326	3	(	(	PUNCT
etr-23228	326	4	2016	2016	NUM
etr-23228	326	5	)	)	PUNCT
etr-23228	326	6	study	study	NOUN
etr-23228	326	7	on	on	ADP
etr-23228	326	8	iceland	iceland	PROPN
etr-23228	326	9	hosts	host	NOUN
etr-23228	326	10	’	'	PUNCT
etr-23228	326	11	interactions	interaction	NOUN
etr-23228	326	12	with	with	ADP
etr-23228	326	13	tourists	tourist	NOUN
etr-23228	326	14	had	have	VERB
etr-23228	326	15	similar	similar	ADJ
etr-23228	326	16	findings	finding	NOUN
etr-23228	326	17	regarding	regard	VERB
etr-23228	326	18	the	the	DET
etr-23228	326	19	interpersonal	interpersonal	ADJ
etr-23228	326	20	significance	significance	NOUN
etr-23228	326	21	of	of	ADP
etr-23228	326	22	some	some	PRON
etr-23228	326	23	of	of	ADP
etr-23228	326	24	the	the	DET
etr-23228	326	25	dimensions	dimension	NOUN
etr-23228	326	26	of	of	ADP
etr-23228	326	27	hospitality	hospitality	NOUN
etr-23228	326	28	intelligence	intelligence	NOUN
etr-23228	326	29	(	(	PUNCT
etr-23228	326	30	kindness	kindness	NOUN
etr-23228	326	31	and	and	CCONJ
etr-23228	326	32	gratitude	gratitude	NOUN
etr-23228	326	33	)	)	PUNCT
etr-23228	326	34	.	.	PUNCT
etr-23228	327	1	the	the	DET
etr-23228	327	2	participants	participant	NOUN
etr-23228	327	3	of	of	ADP
etr-23228	327	4	the	the	DET
etr-23228	327	5	study	study	NOUN
etr-23228	327	6	stated	state	VERB
etr-23228	327	7	that	that	SCONJ
etr-23228	327	8	the	the	DET
etr-23228	327	9	kindness	kindness	NOUN
etr-23228	327	10	they	they	PRON
etr-23228	327	11	had	have	AUX
etr-23228	327	12	encountered	encounter	VERB
etr-23228	327	13	positively	positively	ADV
etr-23228	327	14	affected	affect	VERB
etr-23228	327	15	their	their	PRON
etr-23228	327	16	appreciation	appreciation	NOUN
etr-23228	327	17	of	of	ADP
etr-23228	327	18	other	other	ADJ
etr-23228	327	19	people	people	NOUN
etr-23228	327	20	and	and	CCONJ
etr-23228	327	21	cultures	culture	NOUN
etr-23228	327	22	(	(	PUNCT
etr-23228	327	23	leeming	leeming	NOUN
etr-23228	327	24	,	,	PUNCT
etr-23228	327	25	2016	2016	NUM
etr-23228	327	26	)	)	PUNCT
etr-23228	327	27	.	.	PUNCT
etr-23228	328	1	other	other	ADJ
etr-23228	328	2	researchers	researcher	NOUN
etr-23228	328	3	like	like	VERB
etr-23228	328	4	(	(	PUNCT
etr-23228	328	5	wijesinghe	wijesinghe	ADJ
etr-23228	328	6	,	,	PUNCT
etr-23228	328	7	2013	2013	NUM
etr-23228	328	8	)	)	PUNCT
etr-23228	328	9	propose	propose	VERB
etr-23228	328	10	that	that	PRON
etr-23228	328	11	virtue	virtue	NOUN
etr-23228	328	12	and	and	CCONJ
etr-23228	328	13	authentic	authentic	ADJ
etr-23228	328	14	kindness	kindness	NOUN
etr-23228	328	15	have	have	AUX
etr-23228	328	16	fallen	fall	VERB
etr-23228	328	17	to	to	ADP
etr-23228	328	18	the	the	DET
etr-23228	328	19	wayside	wayside	NOUN
etr-23228	328	20	in	in	ADP
etr-23228	328	21	tourism	tourism	NOUN
etr-23228	328	22	and	and	CCONJ
etr-23228	328	23	hospitality	hospitality	NOUN
etr-23228	328	24	because	because	SCONJ
etr-23228	328	25	of	of	ADP
etr-23228	328	26	profit	profit	NOUN
etr-23228	328	27	-	-	PUNCT
etr-23228	328	28	maximizing	maximize	VERB
etr-23228	328	29	commercialism	commercialism	NOUN
etr-23228	328	30	requirements	requirement	NOUN
etr-23228	328	31	.	.	PUNCT
etr-23228	329	1	leeming	leeming	NOUN
etr-23228	329	2	(	(	PUNCT
etr-23228	329	3	2016	2016	NUM
etr-23228	329	4	)	)	PUNCT
etr-23228	329	5	also	also	ADV
etr-23228	329	6	suggested	suggest	VERB
etr-23228	329	7	that	that	SCONJ
etr-23228	329	8	the	the	DET
etr-23228	329	9	nature	nature	NOUN
etr-23228	329	10	of	of	ADP
etr-23228	329	11	tourism	tourism	NOUN
etr-23228	329	12	,	,	PUNCT
etr-23228	329	13	generally	generally	ADV
etr-23228	329	14	speaking	speak	VERB
etr-23228	329	15	,	,	PUNCT
etr-23228	329	16	has	have	VERB
etr-23228	329	17	the	the	DET
etr-23228	329	18	power	power	NOUN
etr-23228	329	19	to	to	PART
etr-23228	329	20	link	link	VERB
etr-23228	329	21	strangers	stranger	NOUN
etr-23228	329	22	and	and	CCONJ
etr-23228	329	23	draw	draw	VERB
etr-23228	329	24	them	they	PRON
etr-23228	329	25	together	together	ADV
etr-23228	329	26	,	,	PUNCT
etr-23228	329	27	although	although	SCONJ
etr-23228	329	28	briefly	briefly	NOUN
etr-23228	329	29	,	,	PUNCT
etr-23228	329	30	which	which	PRON
etr-23228	329	31	creates	create	VERB
etr-23228	329	32	a	a	DET
etr-23228	329	33	unique	unique	ADJ
etr-23228	329	34	context	context	NOUN
etr-23228	329	35	for	for	ADP
etr-23228	329	36	studying	study	VERB
etr-23228	329	37	kindness	kindness	NOUN
etr-23228	329	38	and	and	CCONJ
etr-23228	329	39	gratitude	gratitude	NOUN
etr-23228	329	40	.	.	PUNCT
etr-23228	330	1	obviously	obviously	ADV
etr-23228	330	2	,	,	PUNCT
etr-23228	330	3	the	the	DET
etr-23228	330	4	review	review	NOUN
etr-23228	330	5	of	of	ADP
etr-23228	330	6	literature	literature	NOUN
etr-23228	330	7	revealed	reveal	VERB
etr-23228	330	8	the	the	DET
etr-23228	330	9	positive	positive	ADJ
etr-23228	330	10	impacts	impact	NOUN
etr-23228	330	11	of	of	ADP
etr-23228	330	12	the	the	DET
etr-23228	330	13	hospitality	hospitality	NOUN
etr-23228	330	14	intelligence	intelligence	NOUN
etr-23228	330	15	dimensions	dimension	NOUN
etr-23228	330	16	.	.	PUNCT
etr-23228	331	1	however	however	ADV
etr-23228	331	2	,	,	PUNCT
etr-23228	331	3	hospitality	hospitality	NOUN
etr-23228	331	4	intelligence	intelligence	NOUN
etr-23228	331	5	is	be	AUX
etr-23228	331	6	only	only	ADV
etr-23228	331	7	as	as	ADV
etr-23228	331	8	good	good	ADJ
etr-23228	331	9	as	as	ADP
etr-23228	331	10	the	the	DET
etr-23228	331	11	facilitator	facilitator	NOUN
etr-23228	331	12	of	of	ADP
etr-23228	331	13	hospitality	hospitality	NOUN
etr-23228	331	14	intelligence	intelligence	NOUN
etr-23228	331	15	.	.	PUNCT
etr-23228	332	1	thus	thus	ADV
etr-23228	332	2	,	,	PUNCT
etr-23228	332	3	the	the	DET
etr-23228	332	4	importance	importance	NOUN
etr-23228	332	5	of	of	ADP
etr-23228	332	6	“	"	PUNCT
etr-23228	332	7	inspirational	inspirational	ADJ
etr-23228	332	8	training	training	NOUN
etr-23228	332	9	”	"	PUNCT
etr-23228	332	10	to	to	PART
etr-23228	332	11	inspire	inspire	VERB
etr-23228	332	12	and	and	CCONJ
etr-23228	332	13	empower	empower	VERB
etr-23228	332	14	the	the	DET
etr-23228	332	15	employees	employee	NOUN
etr-23228	332	16	to	to	PART
etr-23228	332	17	do	do	VERB
etr-23228	332	18	the	the	DET
etr-23228	332	19	right	right	ADJ
etr-23228	332	20	thing	thing	NOUN
etr-23228	332	21	at	at	ADP
etr-23228	332	22	the	the	DET
etr-23228	332	23	right	right	ADJ
etr-23228	332	24	time	time	NOUN
etr-23228	332	25	to	to	PART
etr-23228	332	26	create	create	VERB
etr-23228	332	27	a	a	DET
etr-23228	332	28	delightful	delightful	ADJ
etr-23228	332	29	experience	experience	NOUN
etr-23228	332	30	for	for	ADP
etr-23228	332	31	customers	customer	NOUN
etr-23228	332	32	.	.	PUNCT
etr-23228	333	1	figure	figure	NOUN
etr-23228	333	2	1	1	NUM
etr-23228	333	3	provides	provide	VERB
etr-23228	333	4	a	a	DET
etr-23228	333	5	model	model	NOUN
etr-23228	333	6	of	of	ADP
etr-23228	333	7	inspirational	inspirational	ADJ
etr-23228	333	8	training	training	NOUN
etr-23228	333	9	plan	plan	NOUN
etr-23228	333	10	that	that	PRON
etr-23228	333	11	can	can	AUX
etr-23228	333	12	be	be	AUX
etr-23228	333	13	utilized	utilize	VERB
etr-23228	333	14	by	by	ADP
etr-23228	333	15	organizations	organization	NOUN
etr-23228	333	16	and	and	CCONJ
etr-23228	333	17	human	human	ADJ
etr-23228	333	18	resource	resource	NOUN
etr-23228	333	19	professionals	professional	NOUN
etr-23228	333	20	to	to	PART
etr-23228	333	21	design	design	VERB
etr-23228	333	22	an	an	DET
etr-23228	333	23	inspirational	inspirational	ADJ
etr-23228	333	24	training	training	NOUN
etr-23228	333	25	model	model	NOUN
etr-23228	333	26	that	that	PRON
etr-23228	333	27	could	could	AUX
etr-23228	333	28	inspire	inspire	VERB
etr-23228	333	29	and	and	CCONJ
etr-23228	333	30	empower	empower	VERB
etr-23228	333	31	employees	employee	NOUN
etr-23228	333	32	to	to	PART
etr-23228	333	33	do	do	VERB
etr-23228	333	34	the	the	DET
etr-23228	333	35	right	right	ADJ
etr-23228	333	36	thing	thing	NOUN
etr-23228	333	37	at	at	ADP
etr-23228	333	38	the	the	DET
etr-23228	333	39	right	right	ADJ
etr-23228	333	40	time	time	NOUN
etr-23228	333	41	for	for	ADP
etr-23228	333	42	a	a	DET
etr-23228	333	43	delightful	delightful	ADJ
etr-23228	333	44	stakeholder	stakeholder	NOUN
etr-23228	333	45	’s	’s	PART
etr-23228	333	46	experience	experience	NOUN
etr-23228	333	47	.	.	PUNCT
etr-23228	334	1	implications	implication	NOUN
etr-23228	334	2	for	for	ADP
etr-23228	334	3	management	management	NOUN
etr-23228	334	4	:	:	PUNCT
etr-23228	334	5	organizations	organization	NOUN
etr-23228	334	6	interested	interested	ADJ
etr-23228	334	7	in	in	ADP
etr-23228	334	8	enhancing	enhance	VERB
etr-23228	334	9	their	their	PRON
etr-23228	334	10	customer	customer	NOUN
etr-23228	334	11	experience	experience	NOUN
etr-23228	334	12	potential	potential	NOUN
etr-23228	334	13	would	would	AUX
etr-23228	334	14	find	find	VERB
etr-23228	334	15	hospitality	hospitality	NOUN
etr-23228	334	16	intelligence	intelligence	NOUN
etr-23228	334	17	useful	useful	ADJ
etr-23228	334	18	for	for	ADP
etr-23228	334	19	their	their	PRON
etr-23228	334	20	frontline	frontline	NOUN
etr-23228	334	21	employees	employee	NOUN
etr-23228	334	22	’	’	PART
etr-23228	334	23	ability	ability	NOUN
etr-23228	334	24	to	to	PART
etr-23228	334	25	deliver	deliver	VERB
etr-23228	334	26	a	a	DET
etr-23228	334	27	delightful	delightful	ADJ
etr-23228	334	28	and	and	CCONJ
etr-23228	334	29	engaging	engaging	ADJ
etr-23228	334	30	experience	experience	NOUN
etr-23228	334	31	.	.	PUNCT
etr-23228	335	1	fostering	foster	VERB
etr-23228	335	2	an	an	DET
etr-23228	335	3	inspirational	inspirational	ADJ
etr-23228	335	4	training	training	NOUN
etr-23228	335	5	approach	approach	NOUN
etr-23228	335	6	to	to	PART
etr-23228	335	7	enhance	enhance	VERB
etr-23228	335	8	hospitality	hospitality	NOUN
etr-23228	335	9	intelligence	intelligence	NOUN
etr-23228	335	10	of	of	ADP
etr-23228	335	11	service	service	NOUN
etr-23228	335	12	workers	worker	NOUN
etr-23228	335	13	can	can	AUX
etr-23228	335	14	benefit	benefit	VERB
etr-23228	335	15	hospitality	hospitality	NOUN
etr-23228	335	16	and	and	CCONJ
etr-23228	335	17	tourism	tourism	NOUN
etr-23228	335	18	stakeholders	stakeholder	NOUN
etr-23228	335	19	by	by	ADP
etr-23228	335	20	ensuring	ensure	VERB
etr-23228	335	21	that	that	SCONJ
etr-23228	335	22	the	the	DET
etr-23228	335	23	employees	employee	NOUN
etr-23228	335	24	have	have	VERB
etr-23228	335	25	the	the	DET
etr-23228	335	26	inspiration	inspiration	NOUN
etr-23228	335	27	and	and	CCONJ
etr-23228	335	28	empowerment	empowerment	NOUN
etr-23228	335	29	to	to	PART
etr-23228	335	30	provide	provide	VERB
etr-23228	335	31	the	the	DET
etr-23228	335	32	best	good	ADJ
etr-23228	335	33	hospitality	hospitality	NOUN
etr-23228	335	34	service	service	NOUN
etr-23228	335	35	possible	possible	ADJ
etr-23228	335	36	at	at	ADP
etr-23228	335	37	all	all	DET
etr-23228	335	38	times	time	NOUN
etr-23228	335	39	.	.	PUNCT
etr-23228	336	1	in	in	ADP
etr-23228	336	2	the	the	DET
etr-23228	336	3	suggestion	suggestion	NOUN
etr-23228	336	4	for	for	ADP
etr-23228	336	5	further	further	ADJ
etr-23228	336	6	research	research	NOUN
etr-23228	336	7	an	an	DET
etr-23228	336	8	important	important	ADJ
etr-23228	336	9	theme	theme	NOUN
etr-23228	336	10	to	to	PART
etr-23228	336	11	be	be	AUX
etr-23228	336	12	mindful	mindful	ADJ
etr-23228	336	13	of	of	ADP
etr-23228	336	14	is	be	AUX
etr-23228	336	15	the	the	DET
etr-23228	336	16	empirical	empirical	ADJ
etr-23228	336	17	identification	identification	NOUN
etr-23228	336	18	of	of	ADP
etr-23228	336	19	factors	factor	NOUN
etr-23228	336	20	associated	associate	VERB
etr-23228	336	21	with	with	ADP
etr-23228	336	22	delightful	delightful	ADJ
etr-23228	336	23	and	and	CCONJ
etr-23228	336	24	hospitable	hospitable	ADJ
etr-23228	336	25	service	service	NOUN
etr-23228	336	26	experience	experience	NOUN
etr-23228	336	27	in	in	ADP
etr-23228	336	28	different	different	ADJ
etr-23228	336	29	organizations	organization	NOUN
etr-23228	336	30	and	and	CCONJ
etr-23228	336	31	communities	community	NOUN
etr-23228	336	32	.	.	PUNCT
etr-23228	337	1	increasingly	increasingly	ADV
etr-23228	337	2	,	,	PUNCT
etr-23228	337	3	the	the	DET
etr-23228	337	4	importance	importance	NOUN
etr-23228	337	5	of	of	ADP
etr-23228	337	6	hospitality	hospitality	NOUN
etr-23228	337	7	is	be	AUX
etr-23228	337	8	gradually	gradually	ADV
etr-23228	337	9	https://creativecommons.org/licenses/by/4.0/	https://creativecommons.org/licenses/by/4.0/	PROPN
etr-23228	337	10	ogbeide	ogbeide	ADJ
etr-23228	337	11	,	,	PUNCT
etr-23228	337	12	g	g	PROPN
etr-23228	337	13	-	-	PUNCT
etr-23228	337	14	c.	c.	NOUN
etr-23228	337	15	(	(	PUNCT
etr-23228	337	16	2019	2019	NUM
etr-23228	337	17	)	)	PUNCT
etr-23228	337	18	/	/	SYM
etr-23228	337	19	events	event	NOUN
etr-23228	337	20	and	and	CCONJ
etr-23228	337	21	tourism	tourism	NOUN
etr-23228	337	22	review	review	NOUN
etr-23228	337	23	,	,	PUNCT
etr-23228	337	24	2(1	2(1	NUM
etr-23228	337	25	)	)	PUNCT
etr-23228	337	26	,	,	PUNCT
etr-23228	337	27	1	1	NUM
etr-23228	337	28	-	-	SYM
etr-23228	337	29	20	20	NUM
etr-23228	337	30	.	.	NOUN
etr-23228	337	31	15	15	NUM
etr-23228	337	32	events	event	NOUN
etr-23228	337	33	and	and	CCONJ
etr-23228	337	34	tourism	tourism	NOUN
etr-23228	337	35	review	review	NOUN
etr-23228	337	36	vol	vol	NOUN
etr-23228	337	37	.	.	PROPN
etr-23228	337	38	2	2	NUM
etr-23228	337	39	no	no	NOUN
etr-23228	337	40	.	.	NOUN
etr-23228	337	41	1	1	NUM
etr-23228	337	42	(	(	PUNCT
etr-23228	337	43	spring	spring	NOUN
etr-23228	337	44	2019	2019	NUM
etr-23228	337	45	)	)	PUNCT
etr-23228	337	46	,	,	PUNCT
etr-23228	337	47	1	1	NUM
etr-23228	337	48	-	-	SYM
etr-23228	337	49	20	20	NUM
etr-23228	337	50	,	,	PUNCT
etr-23228	337	51	doi	doi	NOUN
etr-23228	337	52	:	:	PUNCT
etr-23228	337	53	10.18060/23228	10.18060/23228	NUM
etr-23228	337	54	copyright	copyright	NOUN
etr-23228	337	55	©	©	PROPN
etr-23228	337	56	2019	2019	NUM
etr-23228	337	57	godwin	godwin	NOUN
etr-23228	337	58	-	-	PUNCT
etr-23228	337	59	charles	charles	PROPN
etr-23228	337	60	ogbeide	ogbeide	ADJ
etr-23228	337	61	.	.	PUNCT
etr-23228	338	1	this	this	DET
etr-23228	338	2	work	work	NOUN
etr-23228	338	3	is	be	AUX
etr-23228	338	4	licensed	license	VERB
etr-23228	338	5	under	under	ADP
etr-23228	338	6	a	a	DET
etr-23228	338	7	creative	creative	ADJ
etr-23228	338	8	commons	common	NOUN
etr-23228	338	9	attribution	attribution	NOUN
etr-23228	338	10	4.0	4.0	NUM
etr-23228	338	11	international	international	ADJ
etr-23228	338	12	license	license	NOUN
etr-23228	338	13	.	.	PUNCT
etr-23228	339	1	transparent	transparent	ADJ
etr-23228	339	2	in	in	ADP
etr-23228	339	3	many	many	ADJ
etr-23228	339	4	organizations	organization	NOUN
etr-23228	339	5	.	.	PUNCT
etr-23228	340	1	thus	thus	ADV
etr-23228	340	2	,	,	PUNCT
etr-23228	340	3	it	it	PRON
etr-23228	340	4	is	be	AUX
etr-23228	340	5	necessary	necessary	ADJ
etr-23228	340	6	to	to	PART
etr-23228	340	7	further	far	ADV
etr-23228	340	8	justify	justify	VERB
etr-23228	340	9	the	the	DET
etr-23228	340	10	importance	importance	NOUN
etr-23228	340	11	of	of	ADP
etr-23228	340	12	hospitality	hospitality	NOUN
etr-23228	340	13	intelligence	intelligence	NOUN
etr-23228	340	14	for	for	ADP
etr-23228	340	15	a	a	DET
etr-23228	340	16	delightful	delightful	ADJ
etr-23228	340	17	and	and	CCONJ
etr-23228	340	18	engaging	engage	VERB
etr-23228	340	19	customer	customer	NOUN
etr-23228	340	20	experience	experience	NOUN
etr-23228	340	21	.	.	PUNCT
etr-23228	341	1	further	further	ADJ
etr-23228	341	2	studies	study	NOUN
etr-23228	341	3	are	be	AUX
etr-23228	341	4	needed	need	VERB
etr-23228	341	5	to	to	PART
etr-23228	341	6	elaborate	elaborate	VERB
etr-23228	341	7	on	on	ADP
etr-23228	341	8	the	the	DET
etr-23228	341	9	significance	significance	NOUN
etr-23228	341	10	of	of	ADP
etr-23228	341	11	the	the	DET
etr-23228	341	12	hospitality	hospitality	NOUN
etr-23228	341	13	intelligence	intelligence	NOUN
etr-23228	341	14	dimensions	dimension	NOUN
etr-23228	341	15	(	(	PUNCT
etr-23228	341	16	enthusiasm	enthusiasm	NOUN
etr-23228	341	17	,	,	PUNCT
etr-23228	341	18	acknowledgement	acknowledgement	NOUN
etr-23228	341	19	,	,	PUNCT
etr-23228	341	20	friendliness	friendliness	ADJ
etr-23228	341	21	,	,	PUNCT
etr-23228	341	22	respect	respect	NOUN
etr-23228	341	23	,	,	PUNCT
etr-23228	341	24	empathy	empathy	NOUN
etr-23228	341	25	,	,	PUNCT
etr-23228	341	26	kindness	kindness	NOUN
etr-23228	341	27	,	,	PUNCT
etr-23228	341	28	and	and	CCONJ
etr-23228	341	29	gratitude	gratitude	NOUN
etr-23228	341	30	)	)	PUNCT
etr-23228	341	31	on	on	ADP
etr-23228	341	32	stakeholder	stakeholder	NOUN
etr-23228	341	33	’s	’s	PART
etr-23228	341	34	experience	experience	NOUN
etr-23228	341	35	(	(	PUNCT
etr-23228	341	36	see	see	VERB
etr-23228	341	37	figure	figure	NOUN
etr-23228	341	38	4	4	NUM
etr-23228	341	39	)	)	PUNCT
etr-23228	341	40	.	.	PUNCT
etr-23228	342	1	such	such	ADJ
etr-23228	342	2	studies	study	NOUN
etr-23228	342	3	would	would	AUX
etr-23228	342	4	place	place	VERB
etr-23228	342	5	hospitality	hospitality	NOUN
etr-23228	342	6	at	at	ADP
etr-23228	342	7	the	the	DET
etr-23228	342	8	forefront	forefront	NOUN
etr-23228	342	9	of	of	ADP
etr-23228	342	10	all	all	DET
etr-23228	342	11	organizations	organization	NOUN
etr-23228	342	12	,	,	PUNCT
etr-23228	342	13	just	just	ADV
etr-23228	342	14	like	like	ADP
etr-23228	342	15	human	human	ADJ
etr-23228	342	16	resources	resource	NOUN
etr-23228	342	17	.	.	PUNCT
etr-23228	343	1	the	the	DET
etr-23228	343	2	implications	implication	NOUN
etr-23228	343	3	of	of	ADP
etr-23228	343	4	such	such	ADJ
etr-23228	343	5	studies	study	NOUN
etr-23228	343	6	would	would	AUX
etr-23228	343	7	further	far	ADV
etr-23228	343	8	justify	justify	VERB
etr-23228	343	9	the	the	DET
etr-23228	343	10	significance	significance	NOUN
etr-23228	343	11	of	of	ADP
etr-23228	343	12	hospitality	hospitality	NOUN
etr-23228	343	13	intelligence	intelligence	NOUN
etr-23228	343	14	in	in	ADP
etr-23228	343	15	many	many	ADJ
etr-23228	343	16	sectors	sector	NOUN
etr-23228	343	17	of	of	ADP
etr-23228	343	18	the	the	DET
etr-23228	343	19	society	society	NOUN
etr-23228	343	20	including	include	VERB
etr-23228	343	21	business	business	NOUN
etr-23228	343	22	organization	organization	NOUN
etr-23228	343	23	,	,	PUNCT
etr-23228	343	24	educational	educational	ADJ
etr-23228	343	25	institutions	institution	NOUN
etr-23228	343	26	,	,	PUNCT
etr-23228	343	27	medical	medical	ADJ
etr-23228	343	28	/	/	SYM
etr-23228	343	29	health	health	NOUN
etr-23228	343	30	care	care	NOUN
etr-23228	343	31	facilities	facility	NOUN
etr-23228	343	32	,	,	PUNCT
etr-23228	343	33	retirement	retirement	NOUN
etr-23228	343	34	/	/	SYM
etr-23228	343	35	nursing	nursing	NOUN
etr-23228	343	36	homes	home	NOUN
etr-23228	343	37	,	,	PUNCT
etr-23228	343	38	religious	religious	ADJ
etr-23228	343	39	organizations	organization	NOUN
etr-23228	343	40	,	,	PUNCT
etr-23228	343	41	and	and	CCONJ
etr-23228	343	42	different	different	ADJ
etr-23228	343	43	communities	community	NOUN
etr-23228	343	44	and	and	CCONJ
etr-23228	343	45	organizations	organization	NOUN
etr-23228	343	46	around	around	ADP
etr-23228	343	47	the	the	DET
etr-23228	343	48	world	world	NOUN
etr-23228	343	49	.	.	PUNCT
etr-23228	344	1	figure	figure	VERB
etr-23228	344	2	4	4	NUM
etr-23228	344	3	.	.	PUNCT
etr-23228	345	1	a	a	DET
etr-23228	345	2	model	model	NOUN
etr-23228	345	3	of	of	ADP
etr-23228	345	4	hospitality	hospitality	NOUN
etr-23228	345	5	intelligence	intelligence	NOUN
etr-23228	345	6	dimensions	dimension	NOUN
etr-23228	345	7	’	'	PUNCT
etr-23228	345	8	impact	impact	VERB
etr-23228	345	9	theoretical	theoretical	ADJ
etr-23228	345	10	implications	implication	NOUN
etr-23228	345	11	:	:	PUNCT
etr-23228	345	12	it	it	PRON
etr-23228	345	13	is	be	AUX
etr-23228	345	14	obvious	obvious	ADJ
etr-23228	345	15	that	that	SCONJ
etr-23228	345	16	hospitality	hospitality	NOUN
etr-23228	345	17	studies	study	NOUN
etr-23228	345	18	are	be	AUX
etr-23228	345	19	in	in	ADP
etr-23228	345	20	the	the	DET
etr-23228	345	21	primary	primary	ADJ
etr-23228	345	22	stage	stage	NOUN
etr-23228	345	23	of	of	ADP
etr-23228	345	24	development	development	NOUN
etr-23228	345	25	with	with	ADP
etr-23228	345	26	outstanding	outstanding	ADJ
etr-23228	345	27	scope	scope	NOUN
etr-23228	345	28	for	for	ADP
etr-23228	345	29	theoretical	theoretical	ADJ
etr-23228	345	30	growths	growth	NOUN
etr-23228	345	31	.	.	PUNCT
etr-23228	346	1	reviewing	review	VERB
etr-23228	346	2	the	the	DET
etr-23228	346	3	literature	literature	NOUN
etr-23228	346	4	on	on	ADP
etr-23228	346	5	various	various	ADJ
etr-23228	346	6	hospitality	hospitality	NOUN
etr-23228	346	7	intelligence	intelligence	NOUN
etr-23228	346	8	dimensions	dimension	NOUN
etr-23228	346	9	described	describe	VERB
etr-23228	346	10	above	above	ADV
etr-23228	346	11	,	,	PUNCT
etr-23228	346	12	as	as	ADV
etr-23228	346	13	well	well	ADV
etr-23228	346	14	as	as	ADP
etr-23228	346	15	the	the	DET
etr-23228	346	16	impacts	impact	NOUN
etr-23228	346	17	on	on	ADP
etr-23228	346	18	various	various	ADJ
etr-23228	346	19	stakeholders	stakeholder	NOUN
etr-23228	346	20	,	,	PUNCT
etr-23228	346	21	indicates	indicate	VERB
etr-23228	346	22	the	the	DET
etr-23228	346	23	potential	potential	ADJ
etr-23228	346	24	concepts	concept	NOUN
etr-23228	346	25	/	/	SYM
etr-23228	346	26	theories	theory	NOUN
etr-23228	346	27	that	that	PRON
etr-23228	346	28	could	could	AUX
etr-23228	346	29	be	be	AUX
etr-23228	346	30	developed	develop	VERB
etr-23228	346	31	base	base	NOUN
etr-23228	346	32	on	on	ADP
etr-23228	346	33	the	the	DET
etr-23228	346	34	hospitality	hospitality	NOUN
etr-23228	346	35	intelligence	intelligence	NOUN
etr-23228	346	36	phenomenon	phenomenon	NOUN
etr-23228	346	37	.	.	PUNCT
etr-23228	347	1	in	in	ADP
etr-23228	347	2	the	the	DET
etr-23228	347	3	hospitality	hospitality	NOUN
etr-23228	347	4	and	and	CCONJ
etr-23228	347	5	tourism	tourism	NOUN
etr-23228	347	6	industry	industry	NOUN
etr-23228	347	7	,	,	PUNCT
etr-23228	347	8	there	there	PRON
etr-23228	347	9	are	be	VERB
etr-23228	347	10	many	many	ADJ
etr-23228	347	11	business	business	NOUN
etr-23228	347	12	approaches	approach	NOUN
etr-23228	347	13	and	and	CCONJ
etr-23228	347	14	concepts	concept	NOUN
etr-23228	347	15	to	to	ADP
etr-23228	347	16	management	management	NOUN
etr-23228	347	17	,	,	PUNCT
etr-23228	347	18	these	these	DET
etr-23228	347	19	approaches	approach	NOUN
etr-23228	347	20	will	will	AUX
etr-23228	347	21	continue	continue	VERB
etr-23228	347	22	to	to	PART
etr-23228	347	23	be	be	AUX
etr-23228	347	24	useful	useful	ADJ
etr-23228	347	25	,	,	PUNCT
etr-23228	347	26	but	but	CCONJ
etr-23228	347	27	it	it	PRON
etr-23228	347	28	is	be	AUX
etr-23228	347	29	necessary	necessary	ADJ
etr-23228	347	30	to	to	PART
etr-23228	347	31	employ	employ	VERB
etr-23228	347	32	the	the	DET
etr-23228	347	33	necessary	necessary	ADJ
etr-23228	347	34	psychology	psychology	NOUN
etr-23228	347	35	to	to	PART
etr-23228	347	36	enhance	enhance	VERB
etr-23228	347	37	hospitality	hospitality	NOUN
etr-23228	347	38	.	.	PUNCT
etr-23228	348	1	many	many	ADJ
etr-23228	348	2	psychologists	psychologist	NOUN
etr-23228	348	3	are	be	AUX
etr-23228	348	4	publishing	publish	VERB
etr-23228	348	5	articles	article	NOUN
etr-23228	348	6	that	that	PRON
etr-23228	348	7	are	be	AUX
etr-23228	348	8	based	base	VERB
etr-23228	348	9	on	on	ADP
etr-23228	348	10	hospitality	hospitality	NOUN
etr-23228	348	11	service	service	NOUN
etr-23228	348	12	quality	quality	NOUN
etr-23228	348	13	.	.	PUNCT
etr-23228	349	1	the	the	DET
etr-23228	349	2	appeal	appeal	NOUN
etr-23228	349	3	from	from	ADP
etr-23228	349	4	other	other	ADJ
etr-23228	349	5	disciplines	discipline	NOUN
etr-23228	349	6	is	be	AUX
etr-23228	349	7	boosting	boost	VERB
etr-23228	349	8	the	the	DET
etr-23228	349	9	number	number	NOUN
etr-23228	349	10	of	of	ADP
etr-23228	349	11	hospitality	hospitality	NOUN
etr-23228	349	12	or	or	CCONJ
etr-23228	349	13	service	service	NOUN
etr-23228	349	14	quality	quality	NOUN
etr-23228	349	15	papers	paper	NOUN
etr-23228	349	16	in	in	ADP
etr-23228	349	17	sociology	sociology	NOUN
etr-23228	349	18	,	,	PUNCT
etr-23228	349	19	psychology	psychology	NOUN
etr-23228	349	20	,	,	PUNCT
etr-23228	349	21	marketing	marketing	NOUN
etr-23228	349	22	,	,	PUNCT
etr-23228	349	23	economics	economic	NOUN
etr-23228	349	24	,	,	PUNCT
etr-23228	349	25	and	and	CCONJ
etr-23228	349	26	other	other	ADJ
etr-23228	349	27	methodical	methodical	ADJ
etr-23228	349	28	publications	publication	NOUN
etr-23228	349	29	.	.	PUNCT
etr-23228	350	1	a	a	DET
etr-23228	350	2	comprehensive	comprehensive	ADJ
etr-23228	350	3	range	range	NOUN
etr-23228	350	4	of	of	ADP
etr-23228	350	5	methodologies	methodology	NOUN
etr-23228	350	6	from	from	ADP
etr-23228	350	7	various	various	ADJ
etr-23228	350	8	closely	closely	ADV
etr-23228	350	9	related	relate	VERB
etr-23228	350	10	professional	professional	ADJ
etr-23228	350	11	fields	field	NOUN
etr-23228	350	12	are	be	AUX
etr-23228	350	13	suitable	suitable	ADJ
etr-23228	350	14	and	and	CCONJ
etr-23228	350	15	important	important	ADJ
etr-23228	350	16	for	for	ADP
etr-23228	350	17	enhancing	enhance	VERB
etr-23228	350	18	knowledge	knowledge	NOUN
etr-23228	350	19	and	and	CCONJ
etr-23228	350	20	developing	develop	VERB
etr-23228	350	21	theory	theory	NOUN
etr-23228	350	22	related	relate	VERB
etr-23228	350	23	to	to	ADP
etr-23228	350	24	hospitality	hospitality	NOUN
etr-23228	350	25	intelligence	intelligence	NOUN
etr-23228	350	26	.	.	PUNCT
etr-23228	351	1	general	general	ADJ
etr-23228	351	2	organizational	organizational	ADJ
etr-23228	351	3	implications	implication	NOUN
etr-23228	351	4	:	:	PUNCT
etr-23228	351	5	‘	'	PUNCT
etr-23228	351	6	hospitality	hospitality	NOUN
etr-23228	351	7	intelligence	intelligence	NOUN
etr-23228	351	8	’	'	PUNCT
etr-23228	351	9	includes	include	VERB
etr-23228	351	10	the	the	DET
etr-23228	351	11	necessary	necessary	ADJ
etr-23228	351	12	skills	skill	NOUN
etr-23228	351	13	needed	need	VERB
etr-23228	351	14	in	in	ADP
etr-23228	351	15	both	both	DET
etr-23228	351	16	academics	academic	NOUN
etr-23228	351	17	and	and	CCONJ
etr-23228	351	18	service	service	NOUN
etr-23228	351	19	practitioners	practitioner	NOUN
etr-23228	351	20	’	'	PUNCT
etr-23228	351	21	organizations	organization	NOUN
etr-23228	351	22	.	.	PUNCT
etr-23228	352	1	but	but	CCONJ
etr-23228	352	2	the	the	DET
etr-23228	352	3	driving	drive	VERB
etr-23228	352	4	force	force	NOUN
etr-23228	352	5	of	of	ADP
etr-23228	352	6	hospitality	hospitality	NOUN
etr-23228	352	7	intelligence	intelligence	NOUN
etr-23228	352	8	is	be	AUX
etr-23228	352	9	quality	quality	NOUN
etr-23228	352	10	service	service	NOUN
etr-23228	352	11	for	for	ADP
etr-23228	352	12	a	a	DET
etr-23228	352	13	delightful	delightful	ADJ
etr-23228	352	14	experience	experience	NOUN
etr-23228	352	15	.	.	PUNCT
etr-23228	353	1	accordingly	accordingly	ADV
etr-23228	353	2	,	,	PUNCT
etr-23228	353	3	most	most	ADJ
etr-23228	353	4	of	of	ADP
etr-23228	353	5	the	the	DET
etr-23228	353	6	https://creativecommons.org/licenses/by/4.0/	https://creativecommons.org/licenses/by/4.0/	PROPN
etr-23228	353	7	ogbeide	ogbeide	ADJ
etr-23228	353	8	,	,	PUNCT
etr-23228	353	9	g	g	PROPN
etr-23228	353	10	-	-	PUNCT
etr-23228	353	11	c.	c.	NOUN
etr-23228	353	12	(	(	PUNCT
etr-23228	353	13	2019	2019	NUM
etr-23228	353	14	)	)	PUNCT
etr-23228	353	15	/	/	SYM
etr-23228	353	16	events	event	NOUN
etr-23228	353	17	and	and	CCONJ
etr-23228	353	18	tourism	tourism	NOUN
etr-23228	353	19	review	review	NOUN
etr-23228	353	20	,	,	PUNCT
etr-23228	353	21	2(1	2(1	NUM
etr-23228	353	22	)	)	PUNCT
etr-23228	353	23	,	,	PUNCT
etr-23228	353	24	1	1	NUM
etr-23228	353	25	-	-	SYM
etr-23228	353	26	20	20	NUM
etr-23228	353	27	.	.	PUNCT
etr-23228	354	1	16	16	NUM
etr-23228	354	2	events	event	NOUN
etr-23228	354	3	and	and	CCONJ
etr-23228	354	4	tourism	tourism	NOUN
etr-23228	354	5	review	review	NOUN
etr-23228	354	6	vol	vol	NOUN
etr-23228	354	7	.	.	PROPN
etr-23228	354	8	2	2	NUM
etr-23228	354	9	no	no	NOUN
etr-23228	354	10	.	.	NOUN
etr-23228	354	11	1	1	NUM
etr-23228	354	12	(	(	PUNCT
etr-23228	354	13	spring	spring	NOUN
etr-23228	354	14	2019	2019	NUM
etr-23228	354	15	)	)	PUNCT
etr-23228	354	16	,	,	PUNCT
etr-23228	354	17	1	1	NUM
etr-23228	354	18	-	-	SYM
etr-23228	354	19	20	20	NUM
etr-23228	354	20	,	,	PUNCT
etr-23228	354	21	doi	doi	NOUN
etr-23228	354	22	:	:	PUNCT
etr-23228	354	23	10.18060/23228	10.18060/23228	NUM
etr-23228	354	24	copyright	copyright	NOUN
etr-23228	354	25	©	©	PROPN
etr-23228	354	26	2019	2019	NUM
etr-23228	354	27	godwin	godwin	NOUN
etr-23228	354	28	-	-	PUNCT
etr-23228	354	29	charles	charles	PROPN
etr-23228	354	30	ogbeide	ogbeide	ADJ
etr-23228	354	31	.	.	PUNCT
etr-23228	355	1	this	this	DET
etr-23228	355	2	work	work	NOUN
etr-23228	355	3	is	be	AUX
etr-23228	355	4	licensed	license	VERB
etr-23228	355	5	under	under	ADP
etr-23228	355	6	a	a	DET
etr-23228	355	7	creative	creative	ADJ
etr-23228	355	8	commons	common	NOUN
etr-23228	355	9	attribution	attribution	NOUN
etr-23228	355	10	4.0	4.0	NUM
etr-23228	355	11	international	international	ADJ
etr-23228	355	12	license	license	NOUN
etr-23228	355	13	.	.	PUNCT
etr-23228	356	1	themes	theme	NOUN
etr-23228	356	2	used	use	VERB
etr-23228	356	3	in	in	ADP
etr-23228	356	4	the	the	DET
etr-23228	356	5	discourse	discourse	NOUN
etr-23228	356	6	are	be	AUX
etr-23228	356	7	in	in	ADP
etr-23228	356	8	relation	relation	NOUN
etr-23228	356	9	to	to	ADP
etr-23228	356	10	quality	quality	NOUN
etr-23228	356	11	service	service	NOUN
etr-23228	356	12	,	,	PUNCT
etr-23228	356	13	customer	customer	NOUN
etr-23228	356	14	experience	experience	NOUN
etr-23228	356	15	,	,	PUNCT
etr-23228	356	16	and	and	CCONJ
etr-23228	356	17	customer	customer	NOUN
etr-23228	356	18	delight	delight	NOUN
etr-23228	356	19	and	and	CCONJ
etr-23228	356	20	engagement	engagement	NOUN
etr-23228	356	21	.	.	PUNCT
etr-23228	357	1	these	these	DET
etr-23228	357	2	themes	theme	NOUN
etr-23228	357	3	are	be	AUX
etr-23228	357	4	very	very	ADV
etr-23228	357	5	important	important	ADJ
etr-23228	357	6	to	to	ADP
etr-23228	357	7	the	the	DET
etr-23228	357	8	hospitality	hospitality	NOUN
etr-23228	357	9	and	and	CCONJ
etr-23228	357	10	tourism	tourism	NOUN
etr-23228	357	11	industry	industry	NOUN
etr-23228	357	12	as	as	ADV
etr-23228	357	13	well	well	ADV
etr-23228	357	14	as	as	ADP
etr-23228	357	15	other	other	ADJ
etr-23228	357	16	organizations	organization	NOUN
etr-23228	357	17	interested	interested	ADJ
etr-23228	357	18	in	in	ADP
etr-23228	357	19	providing	provide	VERB
etr-23228	357	20	a	a	DET
etr-23228	357	21	delightful	delightful	ADJ
etr-23228	357	22	and	and	CCONJ
etr-23228	357	23	engaging	engage	VERB
etr-23228	357	24	customer	customer	NOUN
etr-23228	357	25	experience	experience	NOUN
etr-23228	357	26	.	.	PUNCT
etr-23228	358	1	the	the	DET
etr-23228	358	2	literature	literature	PROPN
etr-23228	358	3	review	review	NOUN
etr-23228	358	4	makes	make	VERB
etr-23228	358	5	it	it	PRON
etr-23228	358	6	very	very	ADV
etr-23228	358	7	obvious	obvious	ADJ
etr-23228	358	8	that	that	SCONJ
etr-23228	358	9	the	the	DET
etr-23228	358	10	benefits	benefit	NOUN
etr-23228	358	11	of	of	ADP
etr-23228	358	12	the	the	DET
etr-23228	358	13	hospitality	hospitality	NOUN
etr-23228	358	14	intelligence	intelligence	NOUN
etr-23228	358	15	dimensions	dimension	NOUN
etr-23228	358	16	apply	apply	VERB
etr-23228	358	17	to	to	ADP
etr-23228	358	18	every	every	DET
etr-23228	358	19	human	human	ADJ
etr-23228	358	20	being	being	NOUN
etr-23228	358	21	.	.	PUNCT
etr-23228	359	1	hence	hence	ADV
etr-23228	359	2	,	,	PUNCT
etr-23228	359	3	the	the	DET
etr-23228	359	4	importance	importance	NOUN
etr-23228	359	5	of	of	ADP
etr-23228	359	6	hospitality	hospitality	NOUN
etr-23228	359	7	intelligence	intelligence	NOUN
etr-23228	359	8	is	be	AUX
etr-23228	359	9	not	not	PART
etr-23228	359	10	merely	merely	ADV
etr-23228	359	11	for	for	ADP
etr-23228	359	12	delightful	delightful	ADJ
etr-23228	359	13	and	and	CCONJ
etr-23228	359	14	engaging	engage	VERB
etr-23228	359	15	customer	customer	NOUN
etr-23228	359	16	experience	experience	NOUN
etr-23228	359	17	,	,	PUNCT
etr-23228	359	18	but	but	CCONJ
etr-23228	359	19	also	also	ADV
etr-23228	359	20	for	for	ADP
etr-23228	359	21	delightful	delightful	ADJ
etr-23228	359	22	and	and	CCONJ
etr-23228	359	23	engaging	engage	VERB
etr-23228	359	24	stakeholders	stakeholder	NOUN
etr-23228	359	25	and	and	CCONJ
etr-23228	359	26	working	working	NOUN
etr-23228	359	27	environment	environment	NOUN
etr-23228	359	28	of	of	ADP
etr-23228	359	29	any	any	DET
etr-23228	359	30	organization	organization	NOUN
etr-23228	359	31	.	.	PUNCT
etr-23228	360	1	this	this	PRON
etr-23228	360	2	is	be	AUX
etr-23228	360	3	a	a	DET
etr-23228	360	4	seminal	seminal	ADJ
etr-23228	360	5	paper	paper	NOUN
etr-23228	360	6	on	on	ADP
etr-23228	360	7	hospitality	hospitality	NOUN
etr-23228	360	8	intelligence	intelligence	NOUN
etr-23228	360	9	.	.	PUNCT
etr-23228	361	1	more	more	ADJ
etr-23228	361	2	contributions	contribution	NOUN
etr-23228	361	3	in	in	ADP
etr-23228	361	4	regard	regard	NOUN
etr-23228	361	5	to	to	ADP
etr-23228	361	6	hospitality	hospitality	NOUN
etr-23228	361	7	intelligence	intelligence	NOUN
etr-23228	361	8	would	would	AUX
etr-23228	361	9	create	create	VERB
etr-23228	361	10	an	an	DET
etr-23228	361	11	empirical	empirical	ADJ
etr-23228	361	12	foundation	foundation	NOUN
etr-23228	361	13	upon	upon	SCONJ
etr-23228	361	14	which	which	PRON
etr-23228	361	15	a	a	DET
etr-23228	361	16	delightful	delightful	ADJ
etr-23228	361	17	and	and	CCONJ
etr-23228	361	18	hospitable	hospitable	ADJ
etr-23228	361	19	service	service	NOUN
etr-23228	361	20	can	can	AUX
etr-23228	361	21	be	be	AUX
etr-23228	361	22	readily	readily	ADV
etr-23228	361	23	measured	measure	VERB
etr-23228	361	24	.	.	PUNCT
etr-23228	362	1	this	this	DET
etr-23228	362	2	study	study	NOUN
etr-23228	362	3	is	be	AUX
etr-23228	362	4	part	part	NOUN
etr-23228	362	5	of	of	ADP
etr-23228	362	6	the	the	DET
etr-23228	362	7	first	first	ADJ
etr-23228	362	8	stage	stage	NOUN
etr-23228	362	9	in	in	ADP
etr-23228	362	10	developing	develop	VERB
etr-23228	362	11	a	a	DET
etr-23228	362	12	concise	concise	ADJ
etr-23228	362	13	,	,	PUNCT
etr-23228	362	14	reliable	reliable	ADJ
etr-23228	362	15	,	,	PUNCT
etr-23228	362	16	and	and	CCONJ
etr-23228	362	17	valid	valid	ADJ
etr-23228	362	18	dimensions	dimension	NOUN
etr-23228	362	19	of	of	ADP
etr-23228	362	20	hospitality	hospitality	NOUN
etr-23228	362	21	intelligence	intelligence	NOUN
etr-23228	362	22	.	.	PUNCT
etr-23228	363	1	the	the	DET
etr-23228	363	2	proposed	propose	VERB
etr-23228	363	3	inspirational	inspirational	ADJ
etr-23228	363	4	training	training	NOUN
etr-23228	363	5	of	of	ADP
etr-23228	363	6	frontline	frontline	NOUN
etr-23228	363	7	employees	employee	NOUN
etr-23228	363	8	or	or	CCONJ
etr-23228	363	9	service	service	NOUN
etr-23228	363	10	workers	worker	NOUN
etr-23228	363	11	should	should	AUX
etr-23228	363	12	be	be	AUX
etr-23228	363	13	based	base	VERB
etr-23228	363	14	on	on	ADP
etr-23228	363	15	a	a	DET
etr-23228	363	16	comprehensive	comprehensive	ADJ
etr-23228	363	17	model	model	NOUN
etr-23228	363	18	of	of	ADP
etr-23228	363	19	hospitality	hospitality	NOUN
etr-23228	363	20	intelligence	intelligence	NOUN
etr-23228	363	21	.	.	PUNCT
etr-23228	364	1	more	more	ADJ
etr-23228	364	2	studies	study	NOUN
etr-23228	364	3	are	be	AUX
etr-23228	364	4	encouraged	encourage	VERB
etr-23228	364	5	to	to	PART
etr-23228	364	6	look	look	VERB
etr-23228	364	7	into	into	ADP
etr-23228	364	8	the	the	DET
etr-23228	364	9	empirical	empirical	ADJ
etr-23228	364	10	analysis	analysis	NOUN
etr-23228	364	11	of	of	ADP
etr-23228	364	12	each	each	DET
etr-23228	364	13	hospitality	hospitality	NOUN
etr-23228	364	14	intelligence	intelligence	NOUN
etr-23228	364	15	dimension	dimension	NOUN
etr-23228	364	16	and	and	CCONJ
etr-23228	364	17	further	far	ADV
etr-23228	364	18	study	study	VERB
etr-23228	364	19	the	the	DET
etr-23228	364	20	impact	impact	NOUN
etr-23228	364	21	of	of	ADP
etr-23228	364	22	each	each	DET
etr-23228	364	23	dimension	dimension	NOUN
etr-23228	364	24	on	on	ADP
etr-23228	364	25	customer	customer	NOUN
etr-23228	364	26	delight	delight	NOUN
etr-23228	364	27	and	and	CCONJ
etr-23228	364	28	experience	experience	NOUN
etr-23228	364	29	in	in	ADP
etr-23228	364	30	several	several	ADJ
etr-23228	364	31	organizations	organization	NOUN
etr-23228	364	32	.	.	PUNCT
etr-23228	365	1	in	in	ADP
etr-23228	365	2	addition	addition	NOUN
etr-23228	365	3	,	,	PUNCT
etr-23228	365	4	researchers	researcher	NOUN
etr-23228	365	5	should	should	AUX
etr-23228	365	6	also	also	ADV
etr-23228	365	7	look	look	VERB
etr-23228	365	8	into	into	ADP
etr-23228	365	9	the	the	DET
etr-23228	365	10	empirical	empirical	ADJ
etr-23228	365	11	impact	impact	NOUN
etr-23228	365	12	of	of	ADP
etr-23228	365	13	hospitality	hospitality	NOUN
etr-23228	365	14	intelligence	intelligence	NOUN
etr-23228	365	15	in	in	ADP
etr-23228	365	16	various	various	ADJ
etr-23228	365	17	communities	community	NOUN
etr-23228	365	18	to	to	PART
etr-23228	365	19	further	far	ADV
etr-23228	365	20	enhance	enhance	VERB
etr-23228	365	21	the	the	DET
etr-23228	365	22	importance	importance	NOUN
etr-23228	365	23	of	of	ADP
etr-23228	365	24	hospitality	hospitality	NOUN
etr-23228	365	25	intelligence	intelligence	NOUN
etr-23228	365	26	in	in	ADP
etr-23228	365	27	society	society	NOUN
etr-23228	365	28	.	.	PUNCT
etr-23228	366	1	references	reference	NOUN
etr-23228	366	2	acknowledgement	acknowledgement	NOUN
etr-23228	366	3	(	(	PUNCT
etr-23228	366	4	n.	n.	PROPN
etr-23228	366	5	d.	d.	PROPN
etr-23228	366	6	)	)	PUNCT
etr-23228	366	7	.	.	PUNCT
etr-23228	367	1	in	in	ADP
etr-23228	367	2	macmillan	macmillan	PROPN
etr-23228	367	3	dictionary	dictionary	PROPN
etr-23228	367	4	online	online	PROPN
etr-23228	367	5	.	.	PUNCT
etr-23228	368	1	retrieved	retrieve	VERB
etr-23228	368	2	from	from	ADP
etr-23228	368	3	https://www.macmillandictionary.com/us/dictionary/american/acknowledgment?q=ackno	https://www.macmillandictionary.com/us/dictionary/american/acknowledgment?q=ackno	PROPN
etr-23228	368	4	wledgement	wledgement	PROPN
etr-23228	368	5	batson	batson	PROPN
etr-23228	368	6	,	,	PUNCT
etr-23228	368	7	c.	c.	PROPN
etr-23228	368	8	d.	d.	PROPN
etr-23228	368	9	(	(	PUNCT
etr-23228	368	10	1991	1991	NUM
etr-23228	368	11	)	)	PUNCT
etr-23228	368	12	.	.	PUNCT
etr-23228	369	1	the	the	DET
etr-23228	369	2	altruism	altruism	NOUN
etr-23228	369	3	question	question	NOUN
etr-23228	369	4	:	:	PUNCT
etr-23228	369	5	toward	toward	ADP
etr-23228	369	6	a	a	DET
etr-23228	369	7	social	social	ADJ
etr-23228	369	8	-	-	PUNCT
etr-23228	369	9	psychological	psychological	ADJ
etr-23228	369	10	answer	answer	NOUN
etr-23228	369	11	.	.	PUNCT
etr-23228	370	1	hillsdale	hillsdale	PROPN
etr-23228	370	2	,	,	PUNCT
etr-23228	370	3	nj	nj	PROPN
etr-23228	370	4	:	:	PUNCT
etr-23228	370	5	erlbaum	erlbaum	PROPN
etr-23228	370	6	.	.	PUNCT
etr-23228	371	1	batson	batson	PROPN
etr-23228	371	2	,	,	PUNCT
etr-23228	371	3	c.	c.	PROPN
etr-23228	371	4	d.	d.	PROPN
etr-23228	371	5	,	,	PUNCT
etr-23228	371	6	dyck	dyck	PROPN
etr-23228	371	7	,	,	PUNCT
etr-23228	371	8	j.	j.	PROPN
etr-23228	371	9	l.	l.	PROPN
etr-23228	371	10	,	,	PUNCT
etr-23228	371	11	brandt	brandt	PROPN
etr-23228	371	12	,	,	PUNCT
etr-23228	371	13	j.	j.	PROPN
etr-23228	371	14	r.	r.	PROPN
etr-23228	371	15	,	,	PUNCT
etr-23228	371	16	batson	batson	PROPN
etr-23228	371	17	,	,	PUNCT
etr-23228	371	18	j.	j.	PROPN
etr-23228	371	19	g.	g.	PROPN
etr-23228	371	20	,	,	PUNCT
etr-23228	371	21	powell	powell	PROPN
etr-23228	371	22	,	,	PUNCT
etr-23228	371	23	a.	a.	PROPN
etr-23228	371	24	l.	l.	PROPN
etr-23228	371	25	,	,	PUNCT
etr-23228	371	26	mcmaster	mcmaster	PROPN
etr-23228	371	27	,	,	PUNCT
etr-23228	371	28	m.	m.	PROPN
etr-23228	371	29	r.	r.	PROPN
etr-23228	371	30	,	,	PUNCT
etr-23228	371	31	&	&	CCONJ
etr-23228	371	32	griffitt	griffitt	PROPN
etr-23228	371	33	,	,	PUNCT
etr-23228	371	34	c.	c.	PROPN
etr-23228	371	35	(	(	PUNCT
etr-23228	371	36	1988	1988	NUM
etr-23228	371	37	)	)	PUNCT
etr-23228	371	38	.	.	PUNCT
etr-23228	372	1	five	five	NUM
etr-23228	372	2	studies	study	NOUN
etr-23228	372	3	testing	test	VERB
etr-23228	372	4	two	two	NUM
etr-23228	372	5	new	new	ADJ
etr-23228	372	6	egoistic	egoistic	ADJ
etr-23228	372	7	alternatives	alternative	NOUN
etr-23228	372	8	to	to	ADP
etr-23228	372	9	the	the	DET
etr-23228	372	10	empathyaltruism	empathyaltruism	NOUN
etr-23228	372	11	hypothesis	hypothesis	NOUN
etr-23228	372	12	.	.	PUNCT
etr-23228	373	1	journal	journal	PROPN
etr-23228	373	2	of	of	ADP
etr-23228	373	3	personality	personality	NOUN
etr-23228	373	4	and	and	CCONJ
etr-23228	373	5	social	social	ADJ
etr-23228	373	6	psychology	psychology	NOUN
etr-23228	373	7	,	,	PUNCT
etr-23228	373	8	55	55	NUM
etr-23228	373	9	,	,	PUNCT
etr-23228	373	10	52	52	NUM
etr-23228	373	11	-	-	SYM
etr-23228	373	12	77	77	NUM
etr-23228	373	13	.	.	PUNCT
etr-23228	374	1	batson	batson	PROPN
etr-23228	374	2	,	,	PUNCT
etr-23228	374	3	c.	c.	PROPN
etr-23228	374	4	d.	d.	PROPN
etr-23228	374	5	,	,	PUNCT
etr-23228	374	6	eklund	eklund	PROPN
etr-23228	374	7	,	,	PUNCT
etr-23228	374	8	j.	j.	PROPN
etr-23228	374	9	h.	h.	PROPN
etr-23228	374	10	,	,	PUNCT
etr-23228	374	11	chermok	chermok	NOUN
etr-23228	374	12	,	,	PUNCT
etr-23228	374	13	v.	v.	PROPN
etr-23228	374	14	l.	l.	PROPN
etr-23228	374	15	,	,	PUNCT
etr-23228	374	16	hoyt	hoyt	PROPN
etr-23228	374	17	,	,	PUNCT
etr-23228	374	18	j.	j.	PROPN
etr-23228	374	19	l.	l.	PROPN
etr-23228	374	20	,	,	PUNCT
etr-23228	374	21	&	&	CCONJ
etr-23228	374	22	ortiz	ortiz	PROPN
etr-23228	374	23	,	,	PUNCT
etr-23228	374	24	b.	b.	PROPN
etr-23228	374	25	g.	g.	PROPN
etr-23228	374	26	(	(	PUNCT
etr-23228	374	27	2007	2007	NUM
etr-23228	374	28	)	)	PUNCT
etr-23228	374	29	.	.	PUNCT
etr-23228	375	1	an	an	DET
etr-23228	375	2	additional	additional	ADJ
etr-23228	375	3	antecedent	antecedent	NOUN
etr-23228	375	4	of	of	ADP
etr-23228	375	5	empathic	empathic	ADJ
etr-23228	375	6	concern	concern	NOUN
etr-23228	375	7	:	:	PUNCT
etr-23228	375	8	valuing	value	VERB
etr-23228	375	9	the	the	DET
etr-23228	375	10	welfare	welfare	NOUN
etr-23228	375	11	of	of	ADP
etr-23228	375	12	the	the	DET
etr-23228	375	13	person	person	NOUN
etr-23228	375	14	in	in	ADP
etr-23228	375	15	need	need	NOUN
etr-23228	375	16	.	.	PUNCT
etr-23228	376	1	journal	journal	NOUN
etr-23228	376	2	of	of	ADP
etr-23228	376	3	personality	personality	NOUN
etr-23228	376	4	and	and	CCONJ
etr-23228	376	5	social	social	ADJ
etr-23228	376	6	psychology	psychology	NOUN
etr-23228	376	7	,	,	PUNCT
etr-23228	376	8	93	93	NUM
etr-23228	376	9	,	,	PUNCT
etr-23228	376	10	65	65	NUM
etr-23228	376	11	-	-	SYM
etr-23228	376	12	74	74	NUM
etr-23228	376	13	.	.	PUNCT
etr-23228	377	1	batson	batson	PROPN
etr-23228	377	2	,	,	PUNCT
etr-23228	377	3	c.	c.	PROPN
etr-23228	377	4	d.	d.	PROPN
etr-23228	377	5	,	,	PUNCT
etr-23228	377	6	lishner	lishner	NOUN
etr-23228	377	7	,	,	PUNCT
etr-23228	377	8	d.	d.	PROPN
etr-23228	377	9	a.	a.	PROPN
etr-23228	377	10	,	,	PUNCT
etr-23228	377	11	carpenter	carpenter	PROPN
etr-23228	377	12	,	,	PUNCT
etr-23228	377	13	a.	a.	NOUN
etr-23228	377	14	,	,	PUNCT
etr-23228	377	15	dulin	dulin	PROPN
etr-23228	377	16	,	,	PUNCT
etr-23228	377	17	l.	l.	PROPN
etr-23228	377	18	,	,	PUNCT
etr-23228	377	19	harjusolawebb	harjusolawebb	PROPN
etr-23228	377	20	,	,	PUNCT
etr-23228	377	21	s.	s.	PROPN
etr-23228	377	22	,	,	PUNCT
etr-23228	377	23	stocks	stock	NOUN
etr-23228	377	24	,	,	PUNCT
etr-23228	377	25	e.	e.	PROPN
etr-23228	377	26	l.	l.	PROPN
etr-23228	377	27	,	,	PUNCT
etr-23228	377	28	sampat	sampat	PROPN
etr-23228	377	29	,	,	PUNCT
etr-23228	377	30	b.	b.	PROPN
etr-23228	377	31	(	(	PUNCT
etr-23228	377	32	2003	2003	NUM
etr-23228	377	33	)	)	PUNCT
etr-23228	377	34	.	.	PUNCT
etr-23228	378	1	as	as	SCONJ
etr-23228	378	2	you	you	PRON
etr-23228	378	3	would	would	AUX
etr-23228	378	4	have	have	VERB
etr-23228	378	5	them	they	PRON
etr-23228	378	6	do	do	VERB
etr-23228	378	7	unto	unto	ADP
etr-23228	378	8	you	you	PRON
etr-23228	378	9	:	:	PUNCT
etr-23228	378	10	does	do	AUX
etr-23228	378	11	imagining	imagine	VERB
etr-23228	378	12	yourself	yourself	PRON
etr-23228	378	13	in	in	ADP
etr-23228	378	14	the	the	DET
etr-23228	378	15	other	other	ADJ
etr-23228	378	16	’s	’s	PART
etr-23228	378	17	place	place	NOUN
etr-23228	378	18	stimulate	stimulate	VERB
etr-23228	378	19	moral	moral	ADJ
etr-23228	378	20	action	action	NOUN
etr-23228	378	21	?	?	PUNCT
etr-23228	379	1	personality	personality	NOUN
etr-23228	379	2	and	and	CCONJ
etr-23228	379	3	social	social	ADJ
etr-23228	379	4	psychology	psychology	NOUN
etr-23228	379	5	bulletin	bulletin	NOUN
etr-23228	379	6	,	,	PUNCT
etr-23228	379	7	29	29	NUM
etr-23228	379	8	,	,	PUNCT
etr-23228	379	9	1190	1190	NUM
etr-23228	379	10	-	-	SYM
etr-23228	379	11	1201	1201	NUM
etr-23228	379	12	.	.	PUNCT
etr-23228	380	1	batson	batson	PROPN
etr-23228	380	2	,	,	PUNCT
etr-23228	380	3	c.	c.	PROPN
etr-23228	380	4	d.	d.	PROPN
etr-23228	380	5	,	,	PUNCT
etr-23228	380	6	lishner	lishner	NOUN
etr-23228	380	7	,	,	PUNCT
etr-23228	380	8	d.	d.	PROPN
etr-23228	380	9	a.	a.	PROPN
etr-23228	380	10	,	,	PUNCT
etr-23228	380	11	cook	cook	VERB
etr-23228	380	12	,	,	PUNCT
etr-23228	380	13	j.	j.	PROPN
etr-23228	380	14	,	,	PUNCT
etr-23228	380	15	&	&	CCONJ
etr-23228	380	16	sawyer	sawyer	PROPN
etr-23228	380	17	,	,	PUNCT
etr-23228	380	18	s.	s.	PROPN
etr-23228	380	19	(	(	PUNCT
etr-23228	380	20	2005	2005	NUM
etr-23228	380	21	)	)	PUNCT
etr-23228	380	22	.	.	PUNCT
etr-23228	381	1	similarity	similarity	NOUN
etr-23228	381	2	and	and	CCONJ
etr-23228	381	3	nurturance	nurturance	NOUN
etr-23228	381	4	:	:	PUNCT
etr-23228	381	5	two	two	NUM
etr-23228	381	6	possible	possible	ADJ
etr-23228	381	7	sources	source	NOUN
etr-23228	381	8	of	of	ADP
etr-23228	381	9	empathy	empathy	NOUN
etr-23228	381	10	for	for	ADP
etr-23228	381	11	strangers	stranger	NOUN
etr-23228	381	12	.	.	PUNCT
etr-23228	382	1	basic	basic	ADJ
etr-23228	382	2	and	and	CCONJ
etr-23228	382	3	applied	apply	VERB
etr-23228	382	4	social	social	ADJ
etr-23228	382	5	psychology	psychology	NOUN
etr-23228	382	6	,	,	PUNCT
etr-23228	382	7	27	27	NUM
etr-23228	382	8	,	,	PUNCT
etr-23228	382	9	1525	1525	NUM
etr-23228	382	10	.	.	PUNCT
etr-23228	383	1	berger	berger	PROPN
etr-23228	383	2	,	,	PUNCT
etr-23228	383	3	f.	f.	PROPN
etr-23228	383	4	(	(	PUNCT
etr-23228	383	5	1975	1975	NUM
etr-23228	383	6	)	)	PUNCT
etr-23228	383	7	.	.	PUNCT
etr-23228	384	1	gratitude	gratitude	NOUN
etr-23228	384	2	.	.	PUNCT
etr-23228	385	1	ethics	ethic	NOUN
etr-23228	385	2	,	,	PUNCT
etr-23228	385	3	85	85	NUM
etr-23228	385	4	,	,	PUNCT
etr-23228	385	5	298–309	298–309	NUM
etr-23228	385	6	.	.	PUNCT
etr-23228	386	1	bettencourt	bettencourt	PROPN
etr-23228	386	2	,	,	PUNCT
etr-23228	386	3	e.	e.	PROPN
etr-23228	386	4	m.	m.	PROPN
etr-23228	386	5	,	,	PUNCT
etr-23228	386	6	gillett	gillett	PROPN
etr-23228	386	7	,	,	PUNCT
etr-23228	386	8	m.	m.	PROPN
etr-23228	386	9	h.	h.	PROPN
etr-23228	386	10	,	,	PUNCT
etr-23228	386	11	gall	gall	NOUN
etr-23228	386	12	,	,	PUNCT
etr-23228	386	13	m.	m.	NOUN
etr-23228	386	14	d.	d.	PROPN
etr-23228	386	15	,	,	PUNCT
etr-23228	386	16	&	&	CCONJ
etr-23228	386	17	hull	hull	PROPN
etr-23228	386	18	,	,	PUNCT
etr-23228	386	19	r.	r.	PROPN
etr-23228	386	20	e.	e.	PROPN
etr-23228	386	21	(	(	PUNCT
etr-23228	386	22	1983	1983	NUM
etr-23228	386	23	)	)	PUNCT
etr-23228	386	24	.	.	PUNCT
etr-23228	387	1	effects	effect	NOUN
etr-23228	387	2	of	of	ADP
etr-23228	387	3	teacher	teacher	NOUN
etr-23228	387	4	enthusiasm	enthusiasm	NOUN
etr-23228	387	5	training	training	NOUN
etr-23228	387	6	on	on	ADP
etr-23228	387	7	student	student	NOUN
etr-23228	387	8	on	on	ADP
etr-23228	387	9	-	-	PUNCT
etr-23228	387	10	task	task	NOUN
etr-23228	387	11	behavior	behavior	NOUN
etr-23228	387	12	and	and	CCONJ
etr-23228	387	13	achievement	achievement	NOUN
etr-23228	387	14	.	.	PUNCT
etr-23228	388	1	american	american	ADJ
etr-23228	388	2	educational	educational	ADJ
etr-23228	388	3	research	research	PROPN
etr-23228	388	4	journal	journal	NOUN
etr-23228	388	5	,	,	PUNCT
etr-23228	388	6	20	20	NUM
etr-23228	388	7	,	,	PUNCT
etr-23228	388	8	435–450	435–450	NUM
etr-23228	388	9	.	.	PUNCT
etr-23228	389	1	https://creativecommons.org/licenses/by/4.0/	https://creativecommons.org/licenses/by/4.0/	PROPN
etr-23228	389	2	https://www.macmillandictionary.com/us/dictionary/american/acknowledgment?q=acknowledgement	https://www.macmillandictionary.com/us/dictionary/american/acknowledgment?q=acknowledgement	PROPN
etr-23228	389	3	https://www.macmillandictionary.com/us/dictionary/american/acknowledgment?q=acknowledgement	https://www.macmillandictionary.com/us/dictionary/american/acknowledgment?q=acknowledgement	PROPN
etr-23228	389	4	ogbeide	ogbeide	ADJ
etr-23228	389	5	,	,	PUNCT
etr-23228	389	6	g	g	PROPN
etr-23228	389	7	-	-	PUNCT
etr-23228	389	8	c.	c.	NOUN
etr-23228	389	9	(	(	PUNCT
etr-23228	389	10	2019	2019	NUM
etr-23228	389	11	)	)	PUNCT
etr-23228	389	12	/	/	SYM
etr-23228	389	13	events	event	NOUN
etr-23228	389	14	and	and	CCONJ
etr-23228	389	15	tourism	tourism	NOUN
etr-23228	389	16	review	review	NOUN
etr-23228	389	17	,	,	PUNCT
etr-23228	389	18	2(1	2(1	NUM
etr-23228	389	19	)	)	PUNCT
etr-23228	389	20	,	,	PUNCT
etr-23228	389	21	1	1	NUM
etr-23228	389	22	-	-	SYM
etr-23228	389	23	20	20	NUM
etr-23228	389	24	.	.	PUNCT
etr-23228	390	1	17	17	NUM
etr-23228	390	2	events	event	NOUN
etr-23228	390	3	and	and	CCONJ
etr-23228	390	4	tourism	tourism	NOUN
etr-23228	390	5	review	review	NOUN
etr-23228	390	6	vol	vol	NOUN
etr-23228	390	7	.	.	PROPN
etr-23228	390	8	2	2	NUM
etr-23228	390	9	no	no	NOUN
etr-23228	390	10	.	.	NOUN
etr-23228	390	11	1	1	NUM
etr-23228	390	12	(	(	PUNCT
etr-23228	390	13	spring	spring	NOUN
etr-23228	390	14	2019	2019	NUM
etr-23228	390	15	)	)	PUNCT
etr-23228	390	16	,	,	PUNCT
etr-23228	390	17	1	1	NUM
etr-23228	390	18	-	-	SYM
etr-23228	390	19	20	20	NUM
etr-23228	390	20	,	,	PUNCT
etr-23228	390	21	doi	doi	NOUN
etr-23228	390	22	:	:	PUNCT
etr-23228	390	23	10.18060/23228	10.18060/23228	NUM
etr-23228	390	24	copyright	copyright	NOUN
etr-23228	390	25	©	©	PROPN
etr-23228	390	26	2019	2019	NUM
etr-23228	390	27	godwin	godwin	NOUN
etr-23228	390	28	-	-	PUNCT
etr-23228	390	29	charles	charles	PROPN
etr-23228	390	30	ogbeide	ogbeide	ADJ
etr-23228	390	31	.	.	PUNCT
etr-23228	391	1	this	this	DET
etr-23228	391	2	work	work	NOUN
etr-23228	391	3	is	be	AUX
etr-23228	391	4	licensed	license	VERB
etr-23228	391	5	under	under	ADP
etr-23228	391	6	a	a	DET
etr-23228	391	7	creative	creative	ADJ
etr-23228	391	8	commons	common	NOUN
etr-23228	391	9	attribution	attribution	NOUN
etr-23228	391	10	4.0	4.0	NUM
etr-23228	391	11	international	international	ADJ
etr-23228	391	12	license	license	NOUN
etr-23228	391	13	.	.	PUNCT
etr-23228	392	1	brigham	brigham	PROPN
etr-23228	392	2	,	,	PUNCT
etr-23228	392	3	f.	f.	PROPN
etr-23228	392	4	j.	j.	PROPN
etr-23228	392	5	,	,	PUNCT
etr-23228	392	6	scruggs	scruggs	PROPN
etr-23228	392	7	,	,	PUNCT
etr-23228	392	8	t.	t.	PROPN
etr-23228	392	9	e.	e.	PROPN
etr-23228	392	10	,	,	PUNCT
etr-23228	392	11	&	&	CCONJ
etr-23228	392	12	mastropieri	mastropieri	PROPN
etr-23228	392	13	,	,	PUNCT
etr-23228	392	14	m.	m.	NOUN
etr-23228	392	15	a.	a.	NOUN
etr-23228	392	16	(	(	PUNCT
etr-23228	392	17	1992	1992	NUM
etr-23228	392	18	)	)	PUNCT
etr-23228	392	19	.	.	PUNCT
etr-23228	393	1	teacher	teacher	NOUN
etr-23228	393	2	enthusiasm	enthusiasm	NOUN
etr-23228	393	3	in	in	ADP
etr-23228	393	4	learning	learn	VERB
etr-23228	393	5	disabilities	disability	NOUN
etr-23228	393	6	classrooms	classroom	NOUN
etr-23228	393	7	:	:	PUNCT
etr-23228	393	8	effects	effect	NOUN
etr-23228	393	9	on	on	ADP
etr-23228	393	10	learning	learning	NOUN
etr-23228	393	11	and	and	CCONJ
etr-23228	393	12	behavior	behavior	NOUN
etr-23228	393	13	.	.	PUNCT
etr-23228	394	1	learning	learn	VERB
etr-23228	394	2	disabilities	disability	NOUN
etr-23228	394	3	research	research	NOUN
etr-23228	394	4	and	and	CCONJ
etr-23228	394	5	practice	practice	NOUN
etr-23228	394	6	,	,	PUNCT
etr-23228	394	7	7	7	NUM
etr-23228	394	8	,	,	PUNCT
etr-23228	394	9	68–73	68–73	NUM
etr-23228	394	10	.	.	PUNCT
etr-23228	395	1	browne	browne	PROPN
etr-23228	395	2	,	,	PUNCT
etr-23228	395	3	a.	a.	NOUN
etr-23228	395	4	(	(	PUNCT
etr-23228	395	5	1993	1993	NUM
etr-23228	395	6	)	)	PUNCT
etr-23228	395	7	.	.	PUNCT
etr-23228	396	1	a	a	DET
etr-23228	396	2	conceptual	conceptual	ADJ
etr-23228	396	3	clarification	clarification	NOUN
etr-23228	396	4	of	of	ADP
etr-23228	396	5	respect	respect	NOUN
etr-23228	396	6	.	.	PUNCT
etr-23228	397	1	journal	journal	NOUN
etr-23228	397	2	of	of	ADP
etr-23228	397	3	advanced	advanced	ADJ
etr-23228	397	4	nursing	nursing	NOUN
etr-23228	397	5	,	,	PUNCT
etr-23228	397	6	18	18	NUM
etr-23228	397	7	,	,	PUNCT
etr-23228	397	8	211	211	NUM
etr-23228	397	9	217	217	NUM
etr-23228	397	10	.	.	PUNCT
etr-23228	398	1	buchanan	buchanan	PROPN
etr-23228	398	2	,	,	PUNCT
etr-23228	398	3	k.	k.	PROPN
etr-23228	398	4	,	,	PUNCT
etr-23228	398	5	&	&	CCONJ
etr-23228	398	6	bardi	bardi	PROPN
etr-23228	398	7	,	,	PUNCT
etr-23228	398	8	a.	a.	NOUN
etr-23228	398	9	(	(	PUNCT
etr-23228	398	10	2010	2010	NUM
etr-23228	398	11	)	)	PUNCT
etr-23228	398	12	.	.	PUNCT
etr-23228	399	1	acts	act	NOUN
etr-23228	399	2	of	of	ADP
etr-23228	399	3	kindness	kindness	NOUN
etr-23228	399	4	and	and	CCONJ
etr-23228	399	5	acts	act	NOUN
etr-23228	399	6	of	of	ADP
etr-23228	399	7	novelty	novelty	NOUN
etr-23228	399	8	affect	affect	VERB
etr-23228	399	9	life	life	NOUN
etr-23228	399	10	satisfaction	satisfaction	NOUN
etr-23228	399	11	.	.	PUNCT
etr-23228	400	1	the	the	DET
etr-23228	400	2	journal	journal	NOUN
etr-23228	400	3	of	of	ADP
etr-23228	400	4	social	social	ADJ
etr-23228	400	5	psychology	psychology	NOUN
etr-23228	400	6	,	,	PUNCT
etr-23228	400	7	150(3	150(3	NUM
etr-23228	400	8	)	)	PUNCT
etr-23228	400	9	,	,	PUNCT
etr-23228	400	10	235–237	235–237	NUM
etr-23228	400	11	.	.	PUNCT
etr-23228	401	1	camenisch	camenisch	PROPN
etr-23228	401	2	,	,	PUNCT
etr-23228	401	3	p.	p.	PROPN
etr-23228	401	4	f.	f.	PROPN
etr-23228	401	5	(	(	PUNCT
etr-23228	401	6	1981	1981	NUM
etr-23228	401	7	)	)	PUNCT
etr-23228	401	8	.	.	PUNCT
etr-23228	402	1	gift	gift	NOUN
etr-23228	402	2	and	and	CCONJ
etr-23228	402	3	gratitude	gratitude	NOUN
etr-23228	402	4	in	in	ADP
etr-23228	402	5	ethics	ethic	NOUN
etr-23228	402	6	.	.	PUNCT
etr-23228	403	1	the	the	DET
etr-23228	403	2	journal	journal	NOUN
etr-23228	403	3	of	of	ADP
etr-23228	403	4	religious	religious	ADJ
etr-23228	403	5	ethics	ethic	NOUN
etr-23228	403	6	,	,	PUNCT
etr-23228	403	7	9	9	NUM
etr-23228	403	8	,	,	PUNCT
etr-23228	403	9	1–34	1–34	NOUN
etr-23228	403	10	.	.	PUNCT
etr-23228	404	1	carper	carper	PROPN
etr-23228	404	2	b.	b.	PROPN
etr-23228	404	3	(	(	PUNCT
etr-23228	404	4	1979	1979	NUM
etr-23228	404	5	)	)	PUNCT
etr-23228	404	6	the	the	DET
etr-23228	404	7	ethics	ethic	NOUN
etr-23228	404	8	of	of	ADP
etr-23228	404	9	caring	care	VERB
etr-23228	404	10	.	.	PUNCT
etr-23228	405	1	advances	advance	NOUN
etr-23228	405	2	in	in	ADP
etr-23228	405	3	nursing	nursing	NOUN
etr-23228	405	4	science	science	NOUN
etr-23228	405	5	.	.	PUNCT
etr-23228	406	1	1(3	1(3	NUM
etr-23228	406	2	)	)	PUNCT
etr-23228	406	3	,	,	PUNCT
etr-23228	406	4	11	11	NUM
etr-23228	406	5	-	-	SYM
etr-23228	406	6	19	19	NUM
etr-23228	406	7	.	.	PUNCT
etr-23228	407	1	chan	chan	PROPN
etr-23228	407	2	,	,	PUNCT
etr-23228	407	3	d.w	d.w	PROPN
etr-23228	407	4	.	.	PROPN
etr-23228	407	5	(	(	PUNCT
etr-23228	407	6	2013	2013	NUM
etr-23228	407	7	)	)	PUNCT
etr-23228	407	8	.	.	PUNCT
etr-23228	408	1	subjective	subjective	ADJ
etr-23228	408	2	well	well	ADV
etr-23228	408	3	-	-	PUNCT
etr-23228	408	4	being	being	NOUN
etr-23228	408	5	of	of	ADP
etr-23228	408	6	hong	hong	PROPN
etr-23228	408	7	kong	kong	PROPN
etr-23228	408	8	chinese	chinese	PROPN
etr-23228	408	9	teachers	teacher	NOUN
etr-23228	408	10	:	:	PUNCT
etr-23228	408	11	the	the	DET
etr-23228	408	12	contribution	contribution	NOUN
etr-23228	408	13	of	of	ADP
etr-23228	408	14	gratitude	gratitude	NOUN
etr-23228	408	15	,	,	PUNCT
etr-23228	408	16	forgiveness	forgiveness	NOUN
etr-23228	408	17	,	,	PUNCT
etr-23228	408	18	and	and	CCONJ
etr-23228	408	19	the	the	DET
etr-23228	408	20	orientations	orientation	NOUN
etr-23228	408	21	to	to	ADP
etr-23228	408	22	happiness	happiness	NOUN
etr-23228	408	23	.	.	PUNCT
etr-23228	409	1	teaching	teaching	NOUN
etr-23228	409	2	and	and	CCONJ
etr-23228	409	3	teacher	teacher	NOUN
etr-23228	409	4	education	education	NOUN
etr-23228	409	5	,	,	PUNCT
etr-23228	409	6	32	32	NUM
etr-23228	409	7	,	,	PUNCT
etr-23228	409	8	22	22	NUM
etr-23228	409	9	-	-	SYM
etr-23228	409	10	30	30	NUM
etr-23228	409	11	.	.	PUNCT
etr-23228	410	1	dovidio	dovidio	NOUN
etr-23228	410	2	,	,	PUNCT
etr-23228	410	3	j.	j.	PROPN
etr-23228	410	4	f.	f.	PROPN
etr-23228	410	5	,	,	PUNCT
etr-23228	410	6	piliavin	piliavin	PROPN
etr-23228	410	7	,	,	PUNCT
etr-23228	410	8	j.	j.	PROPN
etr-23228	410	9	a.	a.	PROPN
etr-23228	410	10	,	,	PUNCT
etr-23228	410	11	schroeder	schroeder	PROPN
etr-23228	410	12	,	,	PUNCT
etr-23228	410	13	d.	d.	PROPN
etr-23228	410	14	a.	a.	PROPN
etr-23228	410	15	,	,	PUNCT
etr-23228	410	16	&	&	CCONJ
etr-23228	410	17	penner	penner	PROPN
etr-23228	410	18	,	,	PUNCT
etr-23228	410	19	l.	l.	PROPN
etr-23228	410	20	a.	a.	PROPN
etr-23228	410	21	(	(	PUNCT
etr-23228	410	22	2006	2006	NUM
etr-23228	410	23	)	)	PUNCT
etr-23228	410	24	.	.	PUNCT
etr-23228	411	1	the	the	DET
etr-23228	411	2	social	social	ADJ
etr-23228	411	3	psychology	psychology	NOUN
etr-23228	411	4	of	of	ADP
etr-23228	411	5	prosocial	prosocial	ADJ
etr-23228	411	6	behavior	behavior	NOUN
etr-23228	411	7	.	.	PUNCT
etr-23228	412	1	new	new	PROPN
etr-23228	412	2	jersey	jersey	PROPN
etr-23228	412	3	,	,	PUNCT
etr-23228	412	4	nj	nj	PROPN
etr-23228	412	5	:	:	PUNCT
etr-23228	412	6	lawrence	lawrence	PROPN
etr-23228	412	7	erlbaum	erlbaum	PROPN
etr-23228	412	8	.	.	PUNCT
etr-23228	413	1	drew	draw	VERB
etr-23228	413	2	n.	n.	NOUN
etr-23228	413	3	(	(	PUNCT
etr-23228	413	4	1986	1986	NUM
etr-23228	413	5	)	)	PUNCT
etr-23228	413	6	exclusion	exclusion	NOUN
etr-23228	413	7	and	and	CCONJ
etr-23228	413	8	confirmation	confirmation	NOUN
etr-23228	413	9	:	:	PUNCT
etr-23228	413	10	a	a	DET
etr-23228	413	11	phenomenology	phenomenology	NOUN
etr-23228	413	12	of	of	ADP
etr-23228	413	13	patient	patient	NOUN
etr-23228	413	14	's	's	PART
etr-23228	413	15	experiences	experience	NOUN
etr-23228	413	16	with	with	ADP
etr-23228	413	17	caregivers	caregiver	NOUN
etr-23228	413	18	.	.	PUNCT
etr-23228	414	1	image	image	NOUN
etr-23228	414	2	:	:	PUNCT
etr-23228	414	3	the	the	DET
etr-23228	414	4	journal	journal	NOUN
etr-23228	414	5	of	of	ADP
etr-23228	414	6	nursing	nursing	NOUN
etr-23228	414	7	scholarship	scholarship	NOUN
etr-23228	414	8	,	,	PUNCT
etr-23228	414	9	18(2	18(2	NUM
etr-23228	414	10	)	)	PUNCT
etr-23228	414	11	,	,	PUNCT
etr-23228	414	12	39	39	NUM
etr-23228	414	13	-	-	SYM
etr-23228	414	14	42	42	NUM
etr-23228	414	15	.	.	PUNCT
etr-23228	415	1	dwyer	dwyer	PROPN
etr-23228	415	2	,	,	PUNCT
etr-23228	415	3	f.	f.	PROPN
etr-23228	415	4	r.	r.	PROPN
etr-23228	415	5	,	,	PUNCT
etr-23228	415	6	schurr	schurr	NOUN
etr-23228	415	7	,	,	PUNCT
etr-23228	415	8	p.	p.	PROPN
etr-23228	415	9	h.	h.	PROPN
etr-23228	415	10	&	&	CCONJ
etr-23228	415	11	oh	oh	INTJ
etr-23228	415	12	,	,	PUNCT
etr-23228	415	13	s.	s.	PROPN
etr-23228	415	14	(	(	PUNCT
etr-23228	415	15	1987	1987	NUM
etr-23228	415	16	)	)	PUNCT
etr-23228	415	17	.	.	PUNCT
etr-23228	416	1	developing	develop	VERB
etr-23228	416	2	buyer	buyer	NOUN
etr-23228	416	3	-	-	PUNCT
etr-23228	416	4	seller	seller	NOUN
etr-23228	416	5	relationships	relationship	NOUN
etr-23228	416	6	.	.	PUNCT
etr-23228	417	1	journal	journal	NOUN
etr-23228	417	2	of	of	ADP
etr-23228	417	3	marketing	marketing	NOUN
etr-23228	417	4	,	,	PUNCT
etr-23228	417	5	51(2	51(2	NUM
etr-23228	417	6	)	)	PUNCT
etr-23228	417	7	,	,	PUNCT
etr-23228	417	8	11	11	NUM
etr-23228	417	9	-	-	SYM
etr-23228	417	10	27	27	NUM
etr-23228	417	11	.	.	PUNCT
etr-23228	418	1	emmons	emmons	PROPN
etr-23228	418	2	,	,	PUNCT
etr-23228	418	3	r.	r.	PROPN
etr-23228	418	4	a.	a.	PROPN
etr-23228	418	5	,	,	PUNCT
etr-23228	418	6	&	&	CCONJ
etr-23228	418	7	mccullough	mccullough	PROPN
etr-23228	418	8	,	,	PUNCT
etr-23228	418	9	m.	m.	PROPN
etr-23228	418	10	e.	e.	PROPN
etr-23228	418	11	(	(	PUNCT
etr-23228	418	12	2003	2003	NUM
etr-23228	418	13	)	)	PUNCT
etr-23228	418	14	.	.	PUNCT
etr-23228	419	1	counting	count	VERB
etr-23228	419	2	blessings	blessing	NOUN
etr-23228	419	3	versus	versus	ADP
etr-23228	419	4	burdens	burden	NOUN
etr-23228	419	5	:	:	PUNCT
etr-23228	419	6	an	an	DET
etr-23228	419	7	experimental	experimental	ADJ
etr-23228	419	8	investigation	investigation	NOUN
etr-23228	419	9	of	of	ADP
etr-23228	419	10	gratitude	gratitude	NOUN
etr-23228	419	11	and	and	CCONJ
etr-23228	419	12	subjective	subjective	ADJ
etr-23228	419	13	well	well	ADV
etr-23228	419	14	-	-	PUNCT
etr-23228	419	15	being	being	NOUN
etr-23228	419	16	in	in	ADP
etr-23228	419	17	daily	daily	ADJ
etr-23228	419	18	life	life	NOUN
etr-23228	419	19	.	.	PUNCT
etr-23228	420	1	journal	journal	NOUN
etr-23228	420	2	of	of	ADP
etr-23228	420	3	personality	personality	NOUN
etr-23228	420	4	and	and	CCONJ
etr-23228	420	5	social	social	ADJ
etr-23228	420	6	psychology	psychology	NOUN
etr-23228	420	7	,	,	PUNCT
etr-23228	420	8	84	84	NUM
etr-23228	420	9	,	,	PUNCT
etr-23228	420	10	377	377	NUM
etr-23228	420	11	-	-	SYM
etr-23228	420	12	389	389	NUM
etr-23228	420	13	.	.	PUNCT
etr-23228	421	1	emmons	emmons	PROPN
etr-23228	421	2	,	,	PUNCT
etr-23228	421	3	r.	r.	PROPN
etr-23228	421	4	a.	a.	PROPN
etr-23228	421	5	,	,	PUNCT
etr-23228	421	6	&	&	CCONJ
etr-23228	421	7	shelton	shelton	PROPN
etr-23228	421	8	,	,	PUNCT
etr-23228	421	9	c.	c.	PROPN
etr-23228	421	10	m.	m.	NOUN
etr-23228	421	11	(	(	PUNCT
etr-23228	421	12	2002	2002	NUM
etr-23228	421	13	)	)	PUNCT
etr-23228	421	14	.	.	PUNCT
etr-23228	422	1	gratitude	gratitude	NOUN
etr-23228	422	2	and	and	CCONJ
etr-23228	422	3	the	the	DET
etr-23228	422	4	science	science	NOUN
etr-23228	422	5	of	of	ADP
etr-23228	422	6	positive	positive	ADJ
etr-23228	422	7	psychology	psychology	NOUN
etr-23228	422	8	.	.	PUNCT
etr-23228	423	1	in	in	ADP
etr-23228	423	2	c.	c.	PROPN
etr-23228	423	3	r.	r.	PROPN
etr-23228	423	4	snyder	snyder	PROPN
etr-23228	423	5	and	and	CCONJ
etr-23228	423	6	s.	s.	PROPN
etr-23228	423	7	j.	j.	PROPN
etr-23228	423	8	lopez	lopez	PROPN
etr-23228	423	9	(	(	PUNCT
etr-23228	423	10	eds	eds	PROPN
etr-23228	423	11	.	.	PUNCT
etr-23228	423	12	)	)	PUNCT
etr-23228	423	13	,	,	PUNCT
etr-23228	423	14	handbook	handbook	NOUN
etr-23228	423	15	of	of	ADP
etr-23228	423	16	positive	positive	ADJ
etr-23228	423	17	psychology	psychology	NOUN
etr-23228	423	18	(	(	PUNCT
etr-23228	423	19	pp	pp	ADJ
etr-23228	423	20	.	.	PUNCT
etr-23228	423	21	459	459	NUM
etr-23228	423	22	-	-	SYM
etr-23228	423	23	471	471	NUM
etr-23228	423	24	)	)	PUNCT
etr-23228	423	25	.	.	PUNCT
etr-23228	424	1	oxford	oxford	NOUN
etr-23228	424	2	:	:	PUNCT
etr-23228	424	3	oxford	oxford	PROPN
etr-23228	424	4	university	university	PROPN
etr-23228	424	5	press	press	NOUN
etr-23228	424	6	enthusiasm	enthusiasm	NOUN
etr-23228	424	7	(	(	PUNCT
etr-23228	424	8	n.	n.	PROPN
etr-23228	424	9	d.	d.	PROPN
etr-23228	424	10	)	)	PUNCT
etr-23228	424	11	in	in	ADP
etr-23228	424	12	collins	collins	PROPN
etr-23228	424	13	english	english	PROPN
etr-23228	424	14	dictionary	dictionary	PROPN
etr-23228	424	15	online	online	ADV
etr-23228	424	16	.	.	PUNCT
etr-23228	425	1	retrieved	retrieve	VERB
etr-23228	425	2	from	from	ADP
etr-23228	425	3	https://www.collinsdictionary.com/us/dictionary/english/enthusiasm	https://www.collinsdictionary.com/us/dictionary/english/enthusiasm	ADP
etr-23228	425	4	fenton	fenton	PROPN
etr-23228	425	5	m.	m.	NOUN
etr-23228	425	6	(	(	PUNCT
etr-23228	425	7	1987	1987	NUM
etr-23228	425	8	)	)	PUNCT
etr-23228	425	9	development	development	NOUN
etr-23228	425	10	of	of	ADP
etr-23228	425	11	the	the	DET
etr-23228	425	12	scale	scale	NOUN
etr-23228	425	13	of	of	ADP
etr-23228	425	14	humanistic	humanistic	ADJ
etr-23228	425	15	nursing	nursing	NOUN
etr-23228	425	16	behaviors	behavior	NOUN
etr-23228	425	17	.	.	PUNCT
etr-23228	426	1	nursing	nursing	NOUN
etr-23228	426	2	research	research	NOUN
etr-23228	426	3	,	,	PUNCT
etr-23228	426	4	36(2	36(2	NUM
etr-23228	426	5	)	)	PUNCT
etr-23228	426	6	,	,	PUNCT
etr-23228	426	7	82	82	NUM
etr-23228	426	8	-	-	SYM
etr-23228	426	9	87	87	NUM
etr-23228	426	10	filep	filep	NOUN
etr-23228	426	11	,	,	PUNCT
etr-23228	426	12	s.	s.	PROPN
etr-23228	426	13	,	,	PUNCT
etr-23228	426	14	macnaughton	macnaughton	PROPN
etr-23228	426	15	,	,	PUNCT
etr-23228	426	16	j.	j.	PROPN
etr-23228	426	17	,	,	PUNCT
etr-23228	426	18	&	&	CCONJ
etr-23228	426	19	glover	glover	PROPN
etr-23228	426	20	,	,	PUNCT
etr-23228	426	21	t.	t.	PROPN
etr-23228	426	22	(	(	PUNCT
etr-23228	426	23	2017	2017	NUM
etr-23228	426	24	)	)	PUNCT
etr-23228	426	25	.	.	PUNCT
etr-23228	427	1	tourism	tourism	NOUN
etr-23228	427	2	and	and	CCONJ
etr-23228	427	3	gratitude	gratitude	NOUN
etr-23228	427	4	:	:	PUNCT
etr-23228	427	5	valuing	value	VERB
etr-23228	427	6	acts	act	NOUN
etr-23228	427	7	of	of	ADP
etr-23228	427	8	kindness	kindness	NOUN
etr-23228	427	9	.	.	PUNCT
etr-23228	428	1	annals	annal	NOUN
etr-23228	428	2	of	of	ADP
etr-23228	428	3	tourism	tourism	NOUN
etr-23228	428	4	research	research	NOUN
etr-23228	428	5	,	,	PUNCT
etr-23228	428	6	66	66	NUM
etr-23228	428	7	,	,	PUNCT
etr-23228	428	8	26	26	NUM
etr-23228	428	9	-	-	SYM
etr-23228	428	10	36	36	NUM
etr-23228	428	11	.	.	PUNCT
etr-23228	429	1	forrest	forrest	PROPN
etr-23228	429	2	d.	d.	PROPN
etr-23228	429	3	(	(	PUNCT
etr-23228	429	4	1989	1989	NUM
etr-23228	429	5	)	)	PUNCT
etr-23228	429	6	the	the	DET
etr-23228	429	7	experience	experience	NOUN
etr-23228	429	8	of	of	ADP
etr-23228	429	9	caring	care	VERB
etr-23228	429	10	.	.	PUNCT
etr-23228	430	1	journal	journal	NOUN
etr-23228	430	2	of	of	ADP
etr-23228	430	3	advanced	advanced	ADJ
etr-23228	430	4	nursing	nursing	NOUN
etr-23228	430	5	,	,	PUNCT
etr-23228	430	6	14(10	14(10	NUM
etr-23228	430	7	)	)	PUNCT
etr-23228	430	8	,	,	PUNCT
etr-23228	430	9	815	815	NUM
etr-23228	430	10	-	-	SYM
etr-23228	430	11	823	823	NUM
etr-23228	430	12	.	.	PUNCT
etr-23228	431	1	foster	foster	PROPN
etr-23228	431	2	,	,	PUNCT
etr-23228	431	3	b.	b.	PROPN
etr-23228	431	4	d.	d.	PROPN
etr-23228	431	5	,	,	PUNCT
etr-23228	431	6	&	&	CCONJ
etr-23228	431	7	cadogan	cadogan	PROPN
etr-23228	431	8	,	,	PUNCT
etr-23228	431	9	j.	j.	PROPN
etr-23228	431	10	w.	w.	PROPN
etr-23228	431	11	(	(	PUNCT
etr-23228	431	12	2000	2000	NUM
etr-23228	431	13	)	)	PUNCT
etr-23228	431	14	.	.	PUNCT
etr-23228	432	1	relationship	relationship	NOUN
etr-23228	432	2	selling	selling	NOUN
etr-23228	432	3	and	and	CCONJ
etr-23228	432	4	customer	customer	NOUN
etr-23228	432	5	loyalty	loyalty	NOUN
etr-23228	432	6	:	:	PUNCT
etr-23228	432	7	an	an	DET
etr-23228	432	8	empirical	empirical	ADJ
etr-23228	432	9	investigation	investigation	NOUN
etr-23228	432	10	.	.	PUNCT
etr-23228	433	1	marketing	marketing	NOUN
etr-23228	433	2	intelligence	intelligence	PROPN
etr-23228	433	3	&	&	CCONJ
etr-23228	433	4	planning	planning	PROPN
etr-23228	433	5	,	,	PUNCT
etr-23228	433	6	18(4	18(4	NUM
etr-23228	433	7	)	)	PUNCT
etr-23228	433	8	,	,	PUNCT
etr-23228	433	9	185	185	NUM
etr-23228	433	10	-	-	SYM
etr-23228	433	11	199	199	NUM
etr-23228	433	12	.	.	PUNCT
etr-23228	434	1	friendly	friendly	ADJ
etr-23228	434	2	(	(	PUNCT
etr-23228	434	3	n.	n.	PROPN
etr-23228	434	4	d.	d.	PROPN
etr-23228	434	5	)	)	PUNCT
etr-23228	434	6	.	.	PUNCT
etr-23228	435	1	in	in	ADP
etr-23228	435	2	collins	collins	PROPN
etr-23228	435	3	english	english	PROPN
etr-23228	435	4	dictionary	dictionary	PROPN
etr-23228	435	5	online	online	ADV
etr-23228	435	6	.	.	PUNCT
etr-23228	436	1	retrieved	retrieve	VERB
etr-23228	436	2	from	from	ADP
etr-23228	436	3	https://www.collinsdictionary.com/us/dictionary/english/friendly_1	https://www.collinsdictionary.com/us/dictionary/english/friendly_1	PROPN
etr-23228	436	4	froh	froh	NOUN
etr-23228	436	5	,	,	PUNCT
etr-23228	436	6	j.	j.	PROPN
etr-23228	436	7	j.	j.	PROPN
etr-23228	436	8	,	,	PUNCT
etr-23228	436	9	yurkewicz	yurkewicz	PROPN
etr-23228	436	10	,	,	PUNCT
etr-23228	436	11	c.	c.	PROPN
etr-23228	436	12	,	,	PUNCT
etr-23228	436	13	&	&	CCONJ
etr-23228	436	14	kashdan	kashdan	PROPN
etr-23228	436	15	,	,	PUNCT
etr-23228	436	16	t.	t.	PROPN
etr-23228	436	17	b.	b.	PROPN
etr-23228	436	18	(	(	PUNCT
etr-23228	436	19	2009	2009	NUM
etr-23228	436	20	)	)	PUNCT
etr-23228	436	21	.	.	PUNCT
etr-23228	437	1	gratitude	gratitude	NOUN
etr-23228	437	2	and	and	CCONJ
etr-23228	437	3	subjective	subjective	ADJ
etr-23228	437	4	well	well	ADV
etr-23228	437	5	-	-	PUNCT
etr-23228	437	6	being	being	NOUN
etr-23228	437	7	in	in	ADP
etr-23228	437	8	early	early	ADJ
etr-23228	437	9	adolescence	adolescence	NOUN
etr-23228	437	10	:	:	PUNCT
etr-23228	437	11	examining	examine	VERB
etr-23228	437	12	gender	gender	NOUN
etr-23228	437	13	differences	difference	NOUN
etr-23228	437	14	.	.	PUNCT
etr-23228	438	1	journal	journal	NOUN
etr-23228	438	2	of	of	ADP
etr-23228	438	3	adolescence	adolescence	NOUN
etr-23228	438	4	,	,	PUNCT
etr-23228	438	5	32(3	32(3	NUM
etr-23228	438	6	)	)	PUNCT
etr-23228	438	7	,	,	PUNCT
etr-23228	438	8	633	633	NUM
etr-23228	438	9	-	-	SYM
etr-23228	438	10	650	650	NUM
etr-23228	438	11	.	.	PUNCT
etr-23228	438	12	gardner	gardner	NOUN
etr-23228	438	13	,	,	PUNCT
etr-23228	438	14	h.	h.	PROPN
etr-23228	438	15	(	(	PUNCT
etr-23228	438	16	1983	1983	NUM
etr-23228	438	17	)	)	PUNCT
etr-23228	438	18	.	.	PUNCT
etr-23228	439	1	frames	frame	NOUN
etr-23228	439	2	of	of	ADP
etr-23228	439	3	mind	mind	NOUN
etr-23228	439	4	:	:	PUNCT
etr-23228	439	5	the	the	DET
etr-23228	439	6	theory	theory	NOUN
etr-23228	439	7	of	of	ADP
etr-23228	439	8	multiple	multiple	ADJ
etr-23228	439	9	intelligences	intelligence	NOUN
etr-23228	439	10	.	.	PUNCT
etr-23228	440	1	new	new	PROPN
etr-23228	440	2	york	york	PROPN
etr-23228	440	3	:	:	PUNCT
etr-23228	440	4	basic	basic	ADJ
etr-23228	440	5	books	book	NOUN
etr-23228	440	6	.	.	PUNCT
etr-23228	441	1	gaut	gaut	PROPN
etr-23228	441	2	d.	d.	PROPN
etr-23228	441	3	(	(	PUNCT
etr-23228	441	4	1986	1986	NUM
etr-23228	441	5	)	)	PUNCT
etr-23228	441	6	evaluating	evaluate	VERB
etr-23228	441	7	caring	caring	ADJ
etr-23228	441	8	competencies	competency	NOUN
etr-23228	441	9	in	in	ADP
etr-23228	441	10	nursing	nursing	NOUN
etr-23228	441	11	practice	practice	NOUN
etr-23228	441	12	.	.	PUNCT
etr-23228	442	1	topics	topic	NOUN
etr-23228	442	2	in	in	ADP
etr-23228	442	3	clinical	clinical	ADJ
etr-23228	442	4	nursing	nursing	NOUN
etr-23228	442	5	,	,	PUNCT
etr-23228	442	6	8(2	8(2	NUM
etr-23228	442	7	)	)	PUNCT
etr-23228	442	8	,	,	PUNCT
etr-23228	442	9	77	77	NUM
etr-23228	442	10	-	-	SYM
etr-23228	442	11	93	93	NUM
etr-23228	442	12	.	.	PUNCT
etr-23228	443	1	goleman	goleman	NOUN
etr-23228	443	2	,	,	PUNCT
etr-23228	443	3	d.	d.	PROPN
etr-23228	443	4	(	(	PUNCT
etr-23228	443	5	1995	1995	NUM
etr-23228	443	6	)	)	PUNCT
etr-23228	443	7	.	.	PUNCT
etr-23228	444	1	emotional	emotional	ADJ
etr-23228	444	2	intelligence	intelligence	NOUN
etr-23228	444	3	.	.	PUNCT
etr-23228	445	1	new	new	PROPN
etr-23228	445	2	york	york	PROPN
etr-23228	445	3	:	:	PUNCT
etr-23228	445	4	bantam	bantam	NOUN
etr-23228	445	5	books	book	NOUN
etr-23228	445	6	.	.	PUNCT
etr-23228	446	1	https://creativecommons.org/licenses/by/4.0/	https://creativecommons.org/licenses/by/4.0/	PROPN
etr-23228	446	2	https://www.collinsdictionary.com/us/dictionary/english/enthusiasm	https://www.collinsdictionary.com/us/dictionary/english/enthusiasm	PROPN
etr-23228	446	3	https://www.collinsdictionary.com/us/dictionary/english/friendly_1	https://www.collinsdictionary.com/us/dictionary/english/friendly_1	PROPN
etr-23228	446	4	ogbeide	ogbeide	ADJ
etr-23228	446	5	,	,	PUNCT
etr-23228	446	6	g	g	PROPN
etr-23228	446	7	-	-	PUNCT
etr-23228	446	8	c.	c.	NOUN
etr-23228	446	9	(	(	PUNCT
etr-23228	446	10	2019	2019	NUM
etr-23228	446	11	)	)	PUNCT
etr-23228	446	12	/	/	SYM
etr-23228	446	13	events	event	NOUN
etr-23228	446	14	and	and	CCONJ
etr-23228	446	15	tourism	tourism	NOUN
etr-23228	446	16	review	review	NOUN
etr-23228	446	17	,	,	PUNCT
etr-23228	446	18	2(1	2(1	NUM
etr-23228	446	19	)	)	PUNCT
etr-23228	446	20	,	,	PUNCT
etr-23228	446	21	1	1	NUM
etr-23228	446	22	-	-	SYM
etr-23228	446	23	20	20	NUM
etr-23228	446	24	.	.	PUNCT
etr-23228	447	1	18	18	NUM
etr-23228	447	2	events	event	NOUN
etr-23228	447	3	and	and	CCONJ
etr-23228	447	4	tourism	tourism	NOUN
etr-23228	447	5	review	review	NOUN
etr-23228	447	6	vol	vol	NOUN
etr-23228	447	7	.	.	PROPN
etr-23228	447	8	2	2	NUM
etr-23228	447	9	no	no	NOUN
etr-23228	447	10	.	.	NOUN
etr-23228	447	11	1	1	NUM
etr-23228	447	12	(	(	PUNCT
etr-23228	447	13	spring	spring	NOUN
etr-23228	447	14	2019	2019	NUM
etr-23228	447	15	)	)	PUNCT
etr-23228	447	16	,	,	PUNCT
etr-23228	447	17	1	1	NUM
etr-23228	447	18	-	-	SYM
etr-23228	447	19	20	20	NUM
etr-23228	447	20	,	,	PUNCT
etr-23228	447	21	doi	doi	NOUN
etr-23228	447	22	:	:	PUNCT
etr-23228	447	23	10.18060/23228	10.18060/23228	NUM
etr-23228	447	24	copyright	copyright	NOUN
etr-23228	447	25	©	©	PROPN
etr-23228	447	26	2019	2019	NUM
etr-23228	447	27	godwin	godwin	NOUN
etr-23228	447	28	-	-	PUNCT
etr-23228	447	29	charles	charles	PROPN
etr-23228	447	30	ogbeide	ogbeide	ADJ
etr-23228	447	31	.	.	PUNCT
etr-23228	448	1	this	this	DET
etr-23228	448	2	work	work	NOUN
etr-23228	448	3	is	be	AUX
etr-23228	448	4	licensed	license	VERB
etr-23228	448	5	under	under	ADP
etr-23228	448	6	a	a	DET
etr-23228	448	7	creative	creative	ADJ
etr-23228	448	8	commons	common	NOUN
etr-23228	448	9	attribution	attribution	NOUN
etr-23228	448	10	4.0	4.0	NUM
etr-23228	448	11	international	international	ADJ
etr-23228	448	12	license	license	NOUN
etr-23228	448	13	.	.	PUNCT
etr-23228	449	1	goodwin	goodwin	PROPN
etr-23228	449	2	,	,	PUNCT
etr-23228	449	3	c.	c.	PROPN
etr-23228	449	4	,	,	PUNCT
etr-23228	449	5	&	&	CCONJ
etr-23228	449	6	gremler	gremler	NOUN
etr-23228	449	7	,	,	PUNCT
etr-23228	449	8	d.	d.	PROPN
etr-23228	449	9	d.	d.	PROPN
etr-23228	449	10	(	(	PUNCT
etr-23228	449	11	1996	1996	NUM
etr-23228	449	12	)	)	PUNCT
etr-23228	449	13	.	.	PUNCT
etr-23228	450	1	friendship	friendship	NOUN
etr-23228	450	2	over	over	ADP
etr-23228	450	3	the	the	DET
etr-23228	450	4	counter	counter	NOUN
etr-23228	450	5	:	:	PUNCT
etr-23228	450	6	how	how	SCONJ
etr-23228	450	7	social	social	ADJ
etr-23228	450	8	aspects	aspect	NOUN
etr-23228	450	9	of	of	ADP
etr-23228	450	10	service	service	NOUN
etr-23228	450	11	encounters	encounter	NOUN
etr-23228	450	12	influence	influence	NOUN
etr-23228	450	13	consumer	consumer	NOUN
etr-23228	450	14	service	service	NOUN
etr-23228	450	15	loyalty	loyalty	NOUN
etr-23228	450	16	,	,	PUNCT
etr-23228	450	17	in	in	ADP
etr-23228	450	18	swartz	swartz	PROPN
etr-23228	450	19	,	,	PUNCT
etr-23228	450	20	t.a	t.a	PROPN
etr-23228	450	21	.	.	PROPN
etr-23228	450	22	,	,	PUNCT
etr-23228	450	23	bowen	bowen	PROPN
etr-23228	450	24	,	,	PUNCT
etr-23228	450	25	d.e	d.e	PROPN
etr-23228	450	26	.	.	PROPN
etr-23228	450	27	,	,	PUNCT
etr-23228	450	28	&	&	CCONJ
etr-23228	450	29	brown	brown	PROPN
etr-23228	450	30	,	,	PUNCT
etr-23228	450	31	s.	s.	PROPN
etr-23228	450	32	w.	w.	PROPN
etr-23228	450	33	(	(	PUNCT
etr-23228	450	34	eds	eds	PROPN
etr-23228	450	35	)	)	PUNCT
etr-23228	450	36	.	.	PUNCT
etr-23228	451	1	advances	advance	NOUN
etr-23228	451	2	in	in	ADP
etr-23228	451	3	services	service	NOUN
etr-23228	451	4	marketing	marketing	NOUN
etr-23228	451	5	and	and	CCONJ
etr-23228	451	6	management	management	NOUN
etr-23228	451	7	,	,	PUNCT
etr-23228	451	8	jai	jai	PROPN
etr-23228	451	9	press	press	PROPN
etr-23228	451	10	,	,	PUNCT
etr-23228	451	11	london	london	PROPN
etr-23228	451	12	,	,	PUNCT
etr-23228	451	13	247	247	NUM
etr-23228	451	14	-	-	SYM
etr-23228	451	15	282	282	NUM
etr-23228	451	16	.	.	PUNCT
etr-23228	452	1	guenzi	guenzi	PROPN
etr-23228	452	2	,	,	PUNCT
etr-23228	452	3	p.	p.	NOUN
etr-23228	452	4	,	,	PUNCT
etr-23228	452	5	&	&	CCONJ
etr-23228	452	6	pelloni	pelloni	VERB
etr-23228	452	7	,	,	PUNCT
etr-23228	452	8	o.	o.	PROPN
etr-23228	452	9	(	(	PUNCT
etr-23228	452	10	2004	2004	NUM
etr-23228	452	11	)	)	PUNCT
etr-23228	452	12	.	.	PUNCT
etr-23228	453	1	the	the	DET
etr-23228	453	2	impact	impact	NOUN
etr-23228	453	3	of	of	ADP
etr-23228	453	4	interpersonal	interpersonal	ADJ
etr-23228	453	5	relationships	relationship	NOUN
etr-23228	453	6	on	on	ADP
etr-23228	453	7	customer	customer	NOUN
etr-23228	453	8	satisfaction	satisfaction	NOUN
etr-23228	453	9	and	and	CCONJ
etr-23228	453	10	loyalty	loyalty	NOUN
etr-23228	453	11	to	to	ADP
etr-23228	453	12	the	the	DET
etr-23228	453	13	service	service	NOUN
etr-23228	453	14	provider	provider	NOUN
etr-23228	453	15	.	.	PUNCT
etr-23228	454	1	international	international	ADJ
etr-23228	454	2	journal	journal	PROPN
etr-23228	454	3	of	of	ADP
etr-23228	454	4	service	service	NOUN
etr-23228	454	5	industry	industry	NOUN
etr-23228	454	6	management	management	NOUN
etr-23228	454	7	,	,	PUNCT
etr-23228	454	8	15(4	15(4	NUM
etr-23228	454	9	)	)	PUNCT
etr-23228	454	10	,	,	PUNCT
etr-23228	454	11	365	365	NUM
etr-23228	454	12	-	-	SYM
etr-23228	454	13	384	384	NUM
etr-23228	454	14	.	.	PUNCT
etr-23228	455	1	gutek	gutek	PROPN
etr-23228	455	2	,	,	PUNCT
etr-23228	455	3	b.	b.	PROPN
etr-23228	455	4	a.	a.	PROPN
etr-23228	455	5	,	,	PUNCT
etr-23228	455	6	bhappu	bhappu	PROPN
etr-23228	455	7	,	,	PUNCT
etr-23228	455	8	a.	a.	PROPN
etr-23228	455	9	d.	d.	PROPN
etr-23228	455	10	,	,	PUNCT
etr-23228	455	11	liao	liao	PROPN
etr-23228	455	12	-	-	NOUN
etr-23228	455	13	troth	troth	PROPN
etr-23228	455	14	,	,	PUNCT
etr-23228	455	15	m.	m.	NOUN
etr-23228	455	16	a.	a.	PROPN
etr-23228	455	17	,	,	PUNCT
etr-23228	455	18	&	&	CCONJ
etr-23228	455	19	cherry	cherry	PROPN
etr-23228	455	20	,	,	PUNCT
etr-23228	455	21	b.	b.	PROPN
etr-23228	455	22	(	(	PUNCT
etr-23228	455	23	1999	1999	NUM
etr-23228	455	24	)	)	PUNCT
etr-23228	455	25	.	.	PUNCT
etr-23228	456	1	distinguishing	distinguish	VERB
etr-23228	456	2	between	between	ADP
etr-23228	456	3	service	service	NOUN
etr-23228	456	4	relationship	relationship	NOUN
etr-23228	456	5	and	and	CCONJ
etr-23228	456	6	encounters	encounter	NOUN
etr-23228	456	7	.	.	PUNCT
etr-23228	457	1	journal	journal	PROPN
etr-23228	457	2	of	of	ADP
etr-23228	457	3	applied	apply	VERB
etr-23228	457	4	psychology	psychology	NOUN
etr-23228	457	5	,	,	PUNCT
etr-23228	457	6	84(2	84(2	NUM
etr-23228	457	7	)	)	PUNCT
etr-23228	457	8	,	,	PUNCT
etr-23228	457	9	218	218	NUM
etr-23228	457	10	-	-	SYM
etr-23228	457	11	233	233	NUM
etr-23228	457	12	.	.	PUNCT
etr-23228	458	1	gwinner	gwinner	NOUN
etr-23228	458	2	,	,	PUNCT
etr-23228	458	3	k.	k.	PROPN
etr-23228	458	4	p.	p.	PROPN
etr-23228	458	5	,	,	PUNCT
etr-23228	458	6	gremler	gremler	NOUN
etr-23228	458	7	,	,	PUNCT
etr-23228	458	8	d.	d.	PROPN
etr-23228	458	9	d.	d.	PROPN
etr-23228	458	10	,	,	PUNCT
etr-23228	458	11	&	&	CCONJ
etr-23228	458	12	bitner	bitner	PROPN
etr-23228	458	13	,	,	PUNCT
etr-23228	458	14	m.	m.	NOUN
etr-23228	458	15	j.	j.	PROPN
etr-23228	458	16	(	(	PUNCT
etr-23228	458	17	1998	1998	NUM
etr-23228	458	18	)	)	PUNCT
etr-23228	458	19	.	.	PUNCT
etr-23228	459	1	relational	relational	ADJ
etr-23228	459	2	benefits	benefit	NOUN
etr-23228	459	3	in	in	ADP
etr-23228	459	4	services	service	NOUN
etr-23228	459	5	industries	industry	NOUN
etr-23228	459	6	:	:	PUNCT
etr-23228	459	7	the	the	DET
etr-23228	459	8	client	client	NOUN
etr-23228	459	9	’s	’s	PART
etr-23228	459	10	perspective	perspective	NOUN
etr-23228	459	11	.	.	PUNCT
etr-23228	460	1	journal	journal	NOUN
etr-23228	460	2	of	of	ADP
etr-23228	460	3	the	the	DET
etr-23228	460	4	academy	academy	NOUN
etr-23228	460	5	of	of	ADP
etr-23228	460	6	marketing	marketing	NOUN
etr-23228	460	7	science	science	NOUN
etr-23228	460	8	,	,	PUNCT
etr-23228	460	9	26(2	26(2	NUM
etr-23228	460	10	)	)	PUNCT
etr-23228	460	11	,	,	PUNCT
etr-23228	460	12	101	101	NUM
etr-23228	460	13	-	-	SYM
etr-23228	460	14	114	114	NUM
etr-23228	460	15	.	.	PUNCT
etr-23228	461	1	hartline	hartline	PROPN
etr-23228	461	2	,	,	PUNCT
etr-23228	461	3	m.	m.	PROPN
etr-23228	461	4	d.	d.	PROPN
etr-23228	461	5	,	,	PUNCT
etr-23228	461	6	maxham	maxham	PROPN
etr-23228	461	7	,	,	PUNCT
etr-23228	461	8	j.	j.	PROPN
etr-23228	461	9	g.	g.	PROPN
etr-23228	461	10	,	,	PUNCT
etr-23228	461	11	&	&	CCONJ
etr-23228	461	12	mckee	mckee	PROPN
etr-23228	461	13	,	,	PUNCT
etr-23228	461	14	d.	d.	PROPN
etr-23228	461	15	o.	o.	PROPN
etr-23228	461	16	(	(	PUNCT
etr-23228	461	17	2000	2000	NUM
etr-23228	461	18	)	)	PUNCT
etr-23228	461	19	.	.	PUNCT
etr-23228	462	1	corridors	corridor	NOUN
etr-23228	462	2	of	of	ADP
etr-23228	462	3	influence	influence	NOUN
etr-23228	462	4	in	in	ADP
etr-23228	462	5	the	the	DET
etr-23228	462	6	dissemination	dissemination	NOUN
etr-23228	462	7	of	of	ADP
etr-23228	462	8	customer	customer	NOUN
etr-23228	462	9	-	-	PUNCT
etr-23228	462	10	oriented	orient	VERB
etr-23228	462	11	strategy	strategy	NOUN
etr-23228	462	12	to	to	ADP
etr-23228	462	13	customer	customer	NOUN
etr-23228	462	14	contact	contact	NOUN
etr-23228	462	15	employees	employee	NOUN
etr-23228	462	16	.	.	PUNCT
etr-23228	463	1	journal	journal	NOUN
etr-23228	463	2	of	of	ADP
etr-23228	463	3	marketing	marketing	NOUN
etr-23228	463	4	,	,	PUNCT
etr-23228	463	5	64(2	64(2	NUM
etr-23228	463	6	)	)	PUNCT
etr-23228	463	7	,	,	PUNCT
etr-23228	463	8	35	35	NUM
etr-23228	463	9	-	-	SYM
etr-23228	463	10	50	50	NUM
etr-23228	463	11	.	.	PUNCT
etr-23228	464	1	hausman	hausman	PROPN
etr-23228	464	2	,	,	PUNCT
etr-23228	464	3	a.	a.	NOUN
etr-23228	464	4	(	(	PUNCT
etr-23228	464	5	2004	2004	NUM
etr-23228	464	6	)	)	PUNCT
etr-23228	464	7	.	.	PUNCT
etr-23228	465	1	modeling	model	VERB
etr-23228	465	2	the	the	DET
etr-23228	465	3	patient	patient	NOUN
etr-23228	465	4	-	-	PUNCT
etr-23228	465	5	physician	physician	NOUN
etr-23228	465	6	service	service	NOUN
etr-23228	465	7	encounter	encounter	NOUN
etr-23228	465	8	:	:	PUNCT
etr-23228	465	9	improving	improve	VERB
etr-23228	465	10	patient	patient	ADJ
etr-23228	465	11	outcomes	outcome	NOUN
etr-23228	465	12	.	.	PUNCT
etr-23228	466	1	journal	journal	NOUN
etr-23228	466	2	of	of	ADP
etr-23228	466	3	the	the	DET
etr-23228	466	4	academy	academy	NOUN
etr-23228	466	5	of	of	ADP
etr-23228	466	6	marketing	marketing	NOUN
etr-23228	466	7	science	science	NOUN
etr-23228	466	8	,	,	PUNCT
etr-23228	466	9	32(4	32(4	NUM
etr-23228	466	10	)	)	PUNCT
etr-23228	466	11	,	,	PUNCT
etr-23228	466	12	403	403	NUM
etr-23228	466	13	-	-	SYM
etr-23228	466	14	417	417	NUM
etr-23228	466	15	.	.	PUNCT
etr-23228	467	1	heider	heider	NOUN
etr-23228	467	2	,	,	PUNCT
etr-23228	467	3	f.	f.	PROPN
etr-23228	467	4	(	(	PUNCT
etr-23228	467	5	1958	1958	NUM
etr-23228	467	6	)	)	PUNCT
etr-23228	467	7	.	.	PUNCT
etr-23228	468	1	the	the	DET
etr-23228	468	2	psychology	psychology	NOUN
etr-23228	468	3	of	of	ADP
etr-23228	468	4	interpersonal	interpersonal	ADJ
etr-23228	468	5	relations	relation	NOUN
etr-23228	468	6	.	.	PUNCT
etr-23228	469	1	new	new	PROPN
etr-23228	469	2	york	york	PROPN
etr-23228	469	3	,	,	PUNCT
etr-23228	469	4	ny	ny	PROPN
etr-23228	469	5	:	:	PUNCT
etr-23228	469	6	wiley	wiley	PROPN
etr-23228	469	7	.	.	PUNCT
etr-23228	470	1	hochschild	hochschild	PROPN
etr-23228	470	2	,	,	PUNCT
etr-23228	470	3	a.	a.	PROPN
etr-23228	470	4	r.	r.	PROPN
etr-23228	470	5	(	(	PUNCT
etr-23228	470	6	1983	1983	NUM
etr-23228	470	7	)	)	PUNCT
etr-23228	470	8	,	,	PUNCT
etr-23228	470	9	the	the	DET
etr-23228	470	10	managed	manage	VERB
etr-23228	470	11	heart	heart	NOUN
etr-23228	470	12	:	:	PUNCT
etr-23228	470	13	commercialization	commercialization	NOUN
etr-23228	470	14	of	of	ADP
etr-23228	470	15	human	human	ADJ
etr-23228	470	16	feelings	feeling	NOUN
etr-23228	470	17	,	,	PUNCT
etr-23228	470	18	university	university	PROPN
etr-23228	470	19	of	of	ADP
etr-23228	470	20	california	california	PROPN
etr-23228	470	21	press	press	PROPN
etr-23228	470	22	,	,	PUNCT
etr-23228	470	23	berkley	berkley	NOUN
etr-23228	470	24	,	,	PUNCT
etr-23228	470	25	ca	ca	PROPN
etr-23228	470	26	.	.	PUNCT
etr-23228	470	27	hospitality	hospitality	PROPN
etr-23228	470	28	(	(	PUNCT
etr-23228	470	29	n.	n.	PROPN
etr-23228	470	30	d.	d.	PROPN
etr-23228	470	31	)	)	PUNCT
etr-23228	470	32	.	.	PUNCT
etr-23228	471	1	in	in	ADP
etr-23228	471	2	collins	collins	PROPN
etr-23228	471	3	english	english	PROPN
etr-23228	471	4	dictionary	dictionary	PROPN
etr-23228	471	5	online	online	ADV
etr-23228	471	6	.	.	PUNCT
etr-23228	472	1	retrieved	retrieve	VERB
etr-23228	472	2	from	from	ADP
etr-23228	472	3	https://www.collinsdictionary.com/us/dictionary/english/hospitality	https://www.collinsdictionary.com/us/dictionary/english/hospitality	NOUN
etr-23228	472	4	hospitality	hospitality	NOUN
etr-23228	472	5	(	(	PUNCT
etr-23228	472	6	n.	n.	PROPN
etr-23228	472	7	d.	d.	PROPN
etr-23228	472	8	)	)	PUNCT
etr-23228	472	9	.	.	PUNCT
etr-23228	473	1	in	in	ADP
etr-23228	473	2	macmillan	macmillan	PROPN
etr-23228	473	3	dictionary	dictionary	PROPN
etr-23228	473	4	online	online	PROPN
etr-23228	473	5	.	.	PUNCT
etr-23228	474	1	retrieved	retrieve	VERB
etr-23228	474	2	from	from	ADP
etr-23228	474	3	https://www.macmillandictionary.com/us/dictionary/american/hospitality	https://www.macmillandictionary.com/us/dictionary/american/hospitality	NOUN
etr-23228	474	4	hospitality	hospitality	NOUN
etr-23228	474	5	(	(	PUNCT
etr-23228	474	6	n.	n.	PROPN
etr-23228	474	7	d.	d.	PROPN
etr-23228	474	8	)	)	PUNCT
etr-23228	474	9	.	.	PUNCT
etr-23228	475	1	in	in	ADP
etr-23228	475	2	merriam	merriam	PROPN
etr-23228	475	3	webster	webster	PROPN
etr-23228	475	4	’s	’s	PART
etr-23228	475	5	dictionary	dictionary	PROPN
etr-23228	475	6	online	online	NOUN
etr-23228	475	7	.	.	PUNCT
etr-23228	476	1	retrieved	retrieve	VERB
etr-23228	476	2	from	from	ADP
etr-23228	476	3	https://www.merriam-webster.com/dictionary/hospitality	https://www.merriam-webster.com/dictionary/hospitality	NOUN
etr-23228	476	4	hughes	hughe	NOUN
etr-23228	476	5	,	,	PUNCT
etr-23228	476	6	s.	s.	PROPN
etr-23228	476	7	(	(	PUNCT
etr-23228	476	8	2003	2003	NUM
etr-23228	476	9	)	)	PUNCT
etr-23228	476	10	.	.	PUNCT
etr-23228	477	1	the	the	DET
etr-23228	477	2	use	use	NOUN
etr-23228	477	3	of	of	ADP
etr-23228	477	4	non	non	ADJ
etr-23228	477	5	face	face	NOUN
etr-23228	477	6	-	-	PUNCT
etr-23228	477	7	to	to	ADP
etr-23228	477	8	-	-	PUNCT
etr-23228	477	9	face	face	NOUN
etr-23228	477	10	communication	communication	NOUN
etr-23228	477	11	to	to	PART
etr-23228	477	12	enhance	enhance	VERB
etr-23228	477	13	preventative	preventative	ADJ
etr-23228	477	14	strategies	strategy	NOUN
etr-23228	477	15	.	.	PUNCT
etr-23228	478	1	journal	journal	NOUN
etr-23228	478	2	of	of	ADP
etr-23228	478	3	cardiovascular	cardiovascular	ADJ
etr-23228	478	4	nursing	nursing	NOUN
etr-23228	478	5	.	.	PUNCT
etr-23228	479	1	18(4	18(4	X
etr-23228	479	2	)	)	PUNCT
etr-23228	479	3	,	,	PUNCT
etr-23228	479	4	267	267	NUM
etr-23228	479	5	-	-	SYM
etr-23228	479	6	73	73	NUM
etr-23228	479	7	.	.	PUNCT
etr-23228	480	1	intelligence	intelligence	NOUN
etr-23228	480	2	(	(	PUNCT
etr-23228	480	3	n.	n.	PROPN
etr-23228	480	4	d.	d.	PROPN
etr-23228	480	5	)	)	PUNCT
etr-23228	480	6	.	.	PUNCT
etr-23228	481	1	in	in	ADP
etr-23228	481	2	collins	collins	PROPN
etr-23228	481	3	english	english	PROPN
etr-23228	481	4	dictionary	dictionary	PROPN
etr-23228	481	5	online	online	ADV
etr-23228	481	6	.	.	PUNCT
etr-23228	482	1	retrieved	retrieve	VERB
etr-23228	482	2	from	from	ADP
etr-23228	482	3	https://www.collinsdictionary.com/us/dictionary/english/intelligence	https://www.collinsdictionary.com/us/dictionary/english/intelligence	NOUN
etr-23228	482	4	intelligence	intelligence	NOUN
etr-23228	482	5	(	(	PUNCT
etr-23228	482	6	n.	n.	PROPN
etr-23228	482	7	d.	d.	PROPN
etr-23228	482	8	)	)	PUNCT
etr-23228	482	9	.	.	PUNCT
etr-23228	483	1	in	in	ADP
etr-23228	483	2	macmillan	macmillan	PROPN
etr-23228	483	3	dictionary	dictionary	PROPN
etr-23228	483	4	online	online	PROPN
etr-23228	483	5	.	.	PUNCT
etr-23228	484	1	retrieved	retrieve	VERB
etr-23228	484	2	from	from	ADP
etr-23228	484	3	https://www.macmillandictionary.com/us/dictionary/american/intelligence	https://www.macmillandictionary.com/us/dictionary/american/intelligence	NOUN
etr-23228	484	4	johnson	johnson	PROPN
etr-23228	484	5	,	,	PUNCT
etr-23228	484	6	j.	j.	PROPN
etr-23228	484	7	t.	t.	PROPN
etr-23228	484	8	,	,	PUNCT
etr-23228	484	9	barksdale	barksdale	PROPN
etr-23228	484	10	,	,	PUNCT
etr-23228	484	11	h.	h.	PROPN
etr-23228	484	12	c.	c.	PROPN
etr-23228	484	13	,	,	PUNCT
etr-23228	484	14	&	&	CCONJ
etr-23228	484	15	boles	boles	PROPN
etr-23228	484	16	,	,	PUNCT
etr-23228	484	17	j.	j.	PROPN
etr-23228	484	18	s.	s.	PROPN
etr-23228	484	19	(	(	PUNCT
etr-23228	484	20	2003	2003	NUM
etr-23228	484	21	)	)	PUNCT
etr-23228	484	22	.	.	PUNCT
etr-23228	485	1	factors	factor	NOUN
etr-23228	485	2	associated	associate	VERB
etr-23228	485	3	with	with	ADP
etr-23228	485	4	customer	customer	NOUN
etr-23228	485	5	willingness	willingness	NOUN
etr-23228	485	6	to	to	PART
etr-23228	485	7	refer	refer	VERB
etr-23228	485	8	leads	lead	NOUN
etr-23228	485	9	to	to	ADP
etr-23228	485	10	salesperson	salesperson	PROPN
etr-23228	485	11	.	.	PUNCT
etr-23228	486	1	journal	journal	PROPN
etr-23228	486	2	of	of	ADP
etr-23228	486	3	business	business	NOUN
etr-23228	486	4	research	research	NOUN
etr-23228	486	5	,	,	PUNCT
etr-23228	486	6	56(4	56(4	NOUN
etr-23228	486	7	)	)	PUNCT
etr-23228	486	8	,	,	PUNCT
etr-23228	486	9	257	257	NUM
etr-23228	486	10	-	-	SYM
etr-23228	486	11	263	263	NUM
etr-23228	486	12	.	.	PUNCT
etr-23228	487	1	johnson	johnson	PROPN
etr-23228	487	2	,	,	PUNCT
etr-23228	487	3	m.	m.	NOUN
etr-23228	487	4	,	,	PUNCT
etr-23228	487	5	&	&	CCONJ
etr-23228	487	6	zinkhan	zinkhan	PROPN
etr-23228	487	7	,	,	PUNCT
etr-23228	487	8	g.	g.	PROPN
etr-23228	487	9	m.	m.	PROPN
etr-23228	487	10	(	(	PUNCT
etr-23228	487	11	1991	1991	NUM
etr-23228	487	12	)	)	PUNCT
etr-23228	487	13	.	.	PUNCT
etr-23228	488	1	emotional	emotional	ADJ
etr-23228	488	2	responses	response	NOUN
etr-23228	488	3	to	to	ADP
etr-23228	488	4	a	a	DET
etr-23228	488	5	professional	professional	ADJ
etr-23228	488	6	service	service	NOUN
etr-23228	488	7	encounter	encounter	NOUN
etr-23228	488	8	.	.	PUNCT
etr-23228	489	1	journal	journal	NOUN
etr-23228	489	2	of	of	ADP
etr-23228	489	3	services	service	NOUN
etr-23228	489	4	marketing	marketing	NOUN
etr-23228	489	5	,	,	PUNCT
etr-23228	489	6	5(2	5(2	NUM
etr-23228	489	7	)	)	PUNCT
etr-23228	489	8	,	,	PUNCT
etr-23228	489	9	5	5	NUM
etr-23228	489	10	-	-	SYM
etr-23228	489	11	16	16	NUM
etr-23228	489	12	.	.	PUNCT
etr-23228	490	1	kausar	kausar	PROPN
etr-23228	490	2	,	,	PUNCT
etr-23228	490	3	r.	r.	PROPN
etr-23228	490	4	(	(	PUNCT
etr-23228	490	5	2018	2018	NUM
etr-23228	490	6	)	)	PUNCT
etr-23228	490	7	.	.	PUNCT
etr-23228	491	1	relationship	relationship	NOUN
etr-23228	491	2	between	between	ADP
etr-23228	491	3	gratitude	gratitude	NOUN
etr-23228	491	4	and	and	CCONJ
etr-23228	491	5	happiness	happiness	NOUN
etr-23228	491	6	in	in	ADP
etr-23228	491	7	college	college	NOUN
etr-23228	491	8	students	student	NOUN
etr-23228	491	9	.	.	PUNCT
etr-23228	492	1	indian	indian	ADJ
etr-23228	492	2	journal	journal	PROPN
etr-23228	492	3	of	of	ADP
etr-23228	492	4	positive	positive	ADJ
etr-23228	492	5	psychology	psychology	NOUN
etr-23228	492	6	,	,	PUNCT
etr-23228	492	7	9(1	9(1	NUM
etr-23228	492	8	)	)	PUNCT
etr-23228	492	9	,	,	PUNCT
etr-23228	492	10	109	109	NUM
etr-23228	492	11	-	-	SYM
etr-23228	492	12	113	113	NUM
etr-23228	492	13	.	.	PUNCT
etr-23228	493	1	kelly	kelly	PROPN
etr-23228	493	2	b.	b.	PROPN
etr-23228	493	3	(	(	PUNCT
etr-23228	493	4	1990	1990	NUM
etr-23228	493	5	)	)	PUNCT
etr-23228	493	6	respect	respect	NOUN
etr-23228	493	7	and	and	CCONJ
etr-23228	493	8	caring	caring	ADJ
etr-23228	493	9	:	:	PUNCT
etr-23228	493	10	ethics	ethic	NOUN
etr-23228	493	11	and	and	CCONJ
etr-23228	493	12	essence	essence	NOUN
etr-23228	493	13	of	of	ADP
etr-23228	493	14	nursing	nursing	NOUN
etr-23228	493	15	.	.	PUNCT
etr-23228	494	1	in	in	ADP
etr-23228	494	2	ethical	ethical	ADJ
etr-23228	494	3	and	and	CCONJ
etr-23228	494	4	moral	moral	ADJ
etr-23228	494	5	dimensions	dimension	NOUN
etr-23228	494	6	of	of	ADP
etr-23228	494	7	care	care	NOUN
etr-23228	494	8	(	(	PUNCT
etr-23228	494	9	leininger	leininger	NOUN
etr-23228	494	10	m.	m.	NOUN
etr-23228	494	11	ed	ed	NOUN
etr-23228	494	12	.	.	PUNCT
etr-23228	494	13	)	)	PUNCT
etr-23228	494	14	,	,	PUNCT
etr-23228	494	15	wayne	wayne	PROPN
etr-23228	494	16	state	state	PROPN
etr-23228	494	17	university	university	PROPN
etr-23228	494	18	press	press	PROPN
etr-23228	494	19	,	,	PUNCT
etr-23228	494	20	detroit	detroit	PROPN
etr-23228	494	21	.	.	PUNCT
etr-23228	495	1	kindness	kindness	NOUN
etr-23228	495	2	(	(	PUNCT
etr-23228	495	3	n.	n.	PROPN
etr-23228	495	4	d.	d.	PROPN
etr-23228	495	5	)	)	PUNCT
etr-23228	495	6	.	.	PUNCT
etr-23228	496	1	in	in	ADP
etr-23228	496	2	collins	collins	PROPN
etr-23228	496	3	english	english	PROPN
etr-23228	496	4	dictionary	dictionary	PROPN
etr-23228	496	5	online	online	ADV
etr-23228	496	6	.	.	PUNCT
etr-23228	497	1	retrieved	retrieve	VERB
etr-23228	497	2	from	from	ADP
etr-23228	497	3	https://www.collinsdictionary.com/us/dictionary/english/kindness	https://www.collinsdictionary.com/us/dictionary/english/kindness	NOUN
etr-23228	497	4	korsch	korsch	NOUN
etr-23228	497	5	,	,	PUNCT
etr-23228	497	6	b.	b.	PROPN
etr-23228	497	7	m.	m.	PROPN
etr-23228	497	8	,	,	PUNCT
etr-23228	497	9	gozzi	gozzi	PROPN
etr-23228	497	10	,	,	PUNCT
etr-23228	497	11	e.	e.	PROPN
etr-23228	497	12	k.	k.	PROPN
etr-23228	497	13	,	,	PUNCT
etr-23228	497	14	&	&	CCONJ
etr-23228	497	15	francis	francis	PROPN
etr-23228	497	16	,	,	PUNCT
etr-23228	497	17	v.	v.	PROPN
etr-23228	497	18	(	(	PUNCT
etr-23228	497	19	1968	1968	NUM
etr-23228	497	20	)	)	PUNCT
etr-23228	497	21	.	.	PUNCT
etr-23228	498	1	gaps	gap	NOUN
etr-23228	498	2	in	in	ADP
etr-23228	498	3	doctor	doctor	NOUN
etr-23228	498	4	-	-	PUNCT
etr-23228	498	5	patient	patient	NOUN
etr-23228	498	6	communication	communication	NOUN
etr-23228	498	7	:	:	PUNCT
etr-23228	498	8	doctor	doctor	NOUN
etr-23228	498	9	-	-	PUNCT
etr-23228	498	10	patient	patient	NOUN
etr-23228	498	11	interaction	interaction	NOUN
etr-23228	498	12	and	and	CCONJ
etr-23228	498	13	satisfaction	satisfaction	NOUN
etr-23228	498	14	.	.	PUNCT
etr-23228	499	1	pediatrics	pediatric	NOUN
etr-23228	499	2	,	,	PUNCT
etr-23228	499	3	42(5	42(5	NUM
etr-23228	499	4	)	)	PUNCT
etr-23228	499	5	,	,	PUNCT
etr-23228	499	6	855	855	NUM
etr-23228	499	7	-	-	SYM
etr-23228	499	8	871	871	NUM
etr-23228	499	9	.	.	PUNCT
etr-23228	500	1	https://creativecommons.org/licenses/by/4.0/	https://creativecommons.org/licenses/by/4.0/	PROPN
etr-23228	500	2	https://www.collinsdictionary.com/us/dictionary/english/hospitality	https://www.collinsdictionary.com/us/dictionary/english/hospitality	NOUN
etr-23228	500	3	https://www.macmillandictionary.com/us/dictionary/american/hospitality	https://www.macmillandictionary.com/us/dictionary/american/hospitality	NOUN
etr-23228	500	4	https://www.merriam-webster.com/dictionary/hospitality	https://www.merriam-webster.com/dictionary/hospitality	NOUN
etr-23228	500	5	https://www.collinsdictionary.com/us/dictionary/english/intelligence	https://www.collinsdictionary.com/us/dictionary/english/intelligence	NOUN
etr-23228	500	6	https://www.macmillandictionary.com/us/dictionary/american/intelligence	https://www.macmillandictionary.com/us/dictionary/american/intelligence	NOUN
etr-23228	500	7	https://www.collinsdictionary.com/us/dictionary/english/kindness	https://www.collinsdictionary.com/us/dictionary/english/kindness	NOUN
etr-23228	500	8	ogbeide	ogbeide	ADJ
etr-23228	500	9	,	,	PUNCT
etr-23228	500	10	g	g	NOUN
etr-23228	500	11	-	-	PUNCT
etr-23228	500	12	c.	c.	NOUN
etr-23228	500	13	(	(	PUNCT
etr-23228	500	14	2019	2019	NUM
etr-23228	500	15	)	)	PUNCT
etr-23228	500	16	/	/	SYM
etr-23228	500	17	events	event	NOUN
etr-23228	500	18	and	and	CCONJ
etr-23228	500	19	tourism	tourism	NOUN
etr-23228	500	20	review	review	NOUN
etr-23228	500	21	,	,	PUNCT
etr-23228	500	22	2(1	2(1	NUM
etr-23228	500	23	)	)	PUNCT
etr-23228	500	24	,	,	PUNCT
etr-23228	500	25	1	1	NUM
etr-23228	500	26	-	-	SYM
etr-23228	500	27	20	20	NUM
etr-23228	500	28	.	.	PUNCT
etr-23228	501	1	19	19	NUM
etr-23228	501	2	events	event	NOUN
etr-23228	501	3	and	and	CCONJ
etr-23228	501	4	tourism	tourism	NOUN
etr-23228	501	5	review	review	NOUN
etr-23228	501	6	vol	vol	NOUN
etr-23228	501	7	.	.	PROPN
etr-23228	501	8	2	2	NUM
etr-23228	501	9	no	no	NOUN
etr-23228	501	10	.	.	NOUN
etr-23228	501	11	1	1	NUM
etr-23228	501	12	(	(	PUNCT
etr-23228	501	13	spring	spring	NOUN
etr-23228	501	14	2019	2019	NUM
etr-23228	501	15	)	)	PUNCT
etr-23228	501	16	,	,	PUNCT
etr-23228	501	17	1	1	NUM
etr-23228	501	18	-	-	SYM
etr-23228	501	19	20	20	NUM
etr-23228	501	20	,	,	PUNCT
etr-23228	501	21	doi	doi	NOUN
etr-23228	501	22	:	:	PUNCT
etr-23228	501	23	10.18060/23228	10.18060/23228	NUM
etr-23228	501	24	copyright	copyright	NOUN
etr-23228	501	25	©	©	PROPN
etr-23228	501	26	2019	2019	NUM
etr-23228	501	27	godwin	godwin	NOUN
etr-23228	501	28	-	-	PUNCT
etr-23228	501	29	charles	charles	PROPN
etr-23228	501	30	ogbeide	ogbeide	ADJ
etr-23228	501	31	.	.	PUNCT
etr-23228	502	1	this	this	DET
etr-23228	502	2	work	work	NOUN
etr-23228	502	3	is	be	AUX
etr-23228	502	4	licensed	license	VERB
etr-23228	502	5	under	under	ADP
etr-23228	502	6	a	a	DET
etr-23228	502	7	creative	creative	ADJ
etr-23228	502	8	commons	common	NOUN
etr-23228	502	9	attribution	attribution	NOUN
etr-23228	502	10	4.0	4.0	NUM
etr-23228	502	11	international	international	ADJ
etr-23228	502	12	license	license	NOUN
etr-23228	502	13	.	.	PUNCT
etr-23228	503	1	leeming	leeming	PROPN
etr-23228	503	2	,	,	PUNCT
etr-23228	503	3	j.	j.	PROPN
etr-23228	503	4	(	(	PUNCT
etr-23228	503	5	2016	2016	NUM
etr-23228	503	6	)	)	PUNCT
etr-23228	503	7	.	.	PUNCT
etr-23228	504	1	addressing	address	VERB
etr-23228	504	2	cultural	cultural	ADJ
etr-23228	504	3	vulnerabilities	vulnerability	NOUN
etr-23228	504	4	in	in	ADP
etr-23228	504	5	arctic	arctic	ADJ
etr-23228	504	6	tourism	tourism	NOUN
etr-23228	504	7	:	:	PUNCT
etr-23228	504	8	kindness	kindness	NOUN
etr-23228	504	9	as	as	ADP
etr-23228	504	10	’	'	PUNCT
etr-23228	504	11	third	third	ADJ
etr-23228	504	12	space	space	NOUN
etr-23228	504	13	’	'	PUNCT
etr-23228	504	14	.	.	PUNCT
etr-23228	505	1	masters	master	NOUN
etr-23228	505	2	research	research	NOUN
etr-23228	505	3	thesis	thesis	NOUN
etr-23228	505	4	.	.	PUNCT
etr-23228	506	1	university	university	NOUN
etr-23228	506	2	of	of	ADP
etr-23228	506	3	waterloo	waterloo	PROPN
etr-23228	506	4	,	,	PUNCT
etr-23228	506	5	canada	canada	PROPN
etr-23228	506	6	.	.	PUNCT
etr-23228	507	1	available	available	ADJ
etr-23228	507	2	:	:	PUNCT
etr-23228	507	3	https://uwspace.uwaterloo.ca/handle/10012/10878	https://uwspace.uwaterloo.ca/handle/10012/10878	PROPN
etr-23228	507	4	leibowitz	leibowitz	PROPN
etr-23228	507	5	,	,	PUNCT
etr-23228	507	6	u.	u.	PROPN
etr-23228	507	7	d.	d.	PROPN
etr-23228	507	8	(	(	PUNCT
etr-23228	507	9	2018	2018	NUM
etr-23228	507	10	)	)	PUNCT
etr-23228	507	11	.	.	PUNCT
etr-23228	508	1	what	what	PRON
etr-23228	508	2	is	be	AUX
etr-23228	508	3	friendship	friendship	NOUN
etr-23228	508	4	?	?	PUNCT
etr-23228	509	1	disputatio	disputatio	NOUN
etr-23228	509	2	:	:	PUNCT
etr-23228	509	3	international	international	ADJ
etr-23228	509	4	journal	journal	NOUN
etr-23228	509	5	of	of	ADP
etr-23228	509	6	philosophy	philosophy	NOUN
etr-23228	509	7	,	,	PUNCT
etr-23228	509	8	10(49	10(49	NUM
etr-23228	509	9	)	)	PUNCT
etr-23228	509	10	97	97	NUM
etr-23228	509	11	-	-	SYM
etr-23228	509	12	117	117	NUM
etr-23228	509	13	.	.	PUNCT
etr-23228	510	1	loden	loden	PROPN
etr-23228	510	2	,	,	PUNCT
etr-23228	510	3	j.	j.	PROPN
etr-23228	510	4	,	,	PUNCT
etr-23228	510	5	&	&	CCONJ
etr-23228	510	6	schooler	schooler	NOUN
etr-23228	510	7	,	,	PUNCT
etr-23228	510	8	c.	c.	NOUN
etr-23228	510	9	(	(	PUNCT
etr-23228	510	10	2000	2000	NUM
etr-23228	510	11	)	)	PUNCT
etr-23228	510	12	.	.	PUNCT
etr-23228	511	1	patient	patient	ADJ
etr-23228	511	2	compliance	compliance	NOUN
etr-23228	511	3	.	.	PUNCT
etr-23228	512	1	pharmaceutical	pharmaceutical	ADJ
etr-23228	512	2	executive	executive	NOUN
etr-23228	512	3	,	,	PUNCT
etr-23228	512	4	20(7	20(7	NUM
etr-23228	512	5	)	)	PUNCT
etr-23228	512	6	,	,	PUNCT
etr-23228	512	7	88	88	NUM
etr-23228	512	8	-	-	SYM
etr-23228	512	9	94	94	NUM
etr-23228	512	10	.	.	PUNCT
etr-23228	513	1	mavondo	mavondo	PROPN
etr-23228	513	2	,	,	PUNCT
etr-23228	513	3	f.	f.	PROPN
etr-23228	513	4	t.	t.	PROPN
etr-23228	513	5	,	,	PUNCT
etr-23228	513	6	&	&	CCONJ
etr-23228	513	7	rodrigo	rodrigo	PROPN
etr-23228	513	8	,	,	PUNCT
etr-23228	513	9	e.	e.	PROPN
etr-23228	513	10	m.	m.	PROPN
etr-23228	513	11	(	(	PUNCT
etr-23228	513	12	2001	2001	NUM
etr-23228	513	13	)	)	PUNCT
etr-23228	513	14	.	.	PUNCT
etr-23228	514	1	the	the	DET
etr-23228	514	2	effect	effect	NOUN
etr-23228	514	3	of	of	ADP
etr-23228	514	4	relationship	relationship	NOUN
etr-23228	514	5	dimensions	dimension	NOUN
etr-23228	514	6	on	on	ADP
etr-23228	514	7	interpersonal	interpersonal	ADJ
etr-23228	514	8	and	and	CCONJ
etr-23228	514	9	interorganizational	interorganizational	ADJ
etr-23228	514	10	commitment	commitment	NOUN
etr-23228	514	11	in	in	ADP
etr-23228	514	12	organizations	organization	NOUN
etr-23228	514	13	conducting	conduct	VERB
etr-23228	514	14	business	business	NOUN
etr-23228	514	15	between	between	ADP
etr-23228	514	16	australia	australia	PROPN
etr-23228	514	17	and	and	CCONJ
etr-23228	514	18	china	china	PROPN
etr-23228	514	19	.	.	PUNCT
etr-23228	515	1	journal	journal	PROPN
etr-23228	515	2	of	of	ADP
etr-23228	515	3	business	business	NOUN
etr-23228	515	4	research	research	NOUN
etr-23228	515	5	,	,	PUNCT
etr-23228	515	6	52(2	52(2	NUM
etr-23228	515	7	)	)	PUNCT
etr-23228	515	8	,	,	PUNCT
etr-23228	515	9	111	111	NUM
etr-23228	515	10	-	-	SYM
etr-23228	515	11	121	121	NUM
etr-23228	515	12	.	.	PUNCT
etr-23228	516	1	mccullough	mccullough	PROPN
etr-23228	516	2	,	,	PUNCT
etr-23228	516	3	m.	m.	PROPN
etr-23228	516	4	e.	e.	PROPN
etr-23228	516	5	,	,	PUNCT
etr-23228	516	6	emmons	emmons	PROPN
etr-23228	516	7	,	,	PUNCT
etr-23228	516	8	r.	r.	PROPN
etr-23228	516	9	a.	a.	PROPN
etr-23228	516	10	,	,	PUNCT
etr-23228	516	11	&	&	CCONJ
etr-23228	516	12	tsang	tsang	PROPN
etr-23228	516	13	,	,	PUNCT
etr-23228	516	14	j.	j.	PROPN
etr-23228	516	15	a.	a.	PROPN
etr-23228	516	16	(	(	PUNCT
etr-23228	516	17	2002	2002	NUM
etr-23228	516	18	)	)	PUNCT
etr-23228	516	19	.	.	PUNCT
etr-23228	517	1	the	the	DET
etr-23228	517	2	grateful	grateful	ADJ
etr-23228	517	3	disposition	disposition	NOUN
etr-23228	517	4	:	:	PUNCT
etr-23228	517	5	a	a	DET
etr-23228	517	6	conceptual	conceptual	ADJ
etr-23228	517	7	and	and	CCONJ
etr-23228	517	8	empirical	empirical	ADJ
etr-23228	517	9	topography	topography	NOUN
etr-23228	517	10	.	.	PUNCT
etr-23228	518	1	journal	journal	NOUN
etr-23228	518	2	of	of	ADP
etr-23228	518	3	personality	personality	NOUN
etr-23228	518	4	and	and	CCONJ
etr-23228	518	5	social	social	ADJ
etr-23228	518	6	psychology	psychology	NOUN
etr-23228	518	7	,	,	PUNCT
etr-23228	518	8	82(1	82(1	NOUN
etr-23228	518	9	)	)	PUNCT
etr-23228	518	10	,	,	PUNCT
etr-23228	518	11	112	112	NUM
etr-23228	518	12	.	.	PUNCT
etr-23228	519	1	mcdougall	mcdougall	PROPN
etr-23228	519	2	,	,	PUNCT
etr-23228	519	3	m.	m.	NOUN
etr-23228	519	4	,	,	PUNCT
etr-23228	519	5	lasswell	lasswell	PROPN
etr-23228	519	6	,	,	PUNCT
etr-23228	519	7	h.	h.	PROPN
etr-23228	519	8	&	&	CCONJ
etr-23228	519	9	chen	chen	PROPN
etr-23228	519	10	,	,	PUNCT
etr-23228	519	11	l.	l.	PROPN
etr-23228	519	12	(	(	PUNCT
etr-23228	519	13	1980	1980	NUM
etr-23228	519	14	)	)	PUNCT
etr-23228	519	15	.	.	PUNCT
etr-23228	520	1	human	human	ADJ
etr-23228	520	2	rights	right	NOUN
etr-23228	520	3	and	and	CCONJ
etr-23228	520	4	world	world	NOUN
etr-23228	520	5	public	public	ADJ
etr-23228	520	6	order	order	NOUN
etr-23228	520	7	:	:	PUNCT
etr-23228	520	8	the	the	DET
etr-23228	520	9	basic	basic	ADJ
etr-23228	520	10	policies	policy	NOUN
etr-23228	520	11	of	of	ADP
etr-23228	520	12	an	an	DET
etr-23228	520	13	international	international	ADJ
etr-23228	520	14	law	law	NOUN
etr-23228	520	15	of	of	ADP
etr-23228	520	16	human	human	ADJ
etr-23228	520	17	dignity	dignity	NOUN
etr-23228	520	18	.	.	PUNCT
etr-23228	521	1	yale	yale	PROPN
etr-23228	521	2	university	university	PROPN
etr-23228	521	3	press	press	NOUN
etr-23228	521	4	,	,	PUNCT
etr-23228	521	5	new	new	ADJ
etr-23228	521	6	haven	haven	NOUN
etr-23228	521	7	,	,	PUNCT
etr-23228	521	8	connecticut	connecticut	PROPN
etr-23228	521	9	.	.	PUNCT
etr-23228	522	1	meilaender	meilaender	PROPN
etr-23228	522	2	,	,	PUNCT
etr-23228	522	3	g.	g.	PROPN
etr-23228	522	4	(	(	PUNCT
etr-23228	522	5	1984	1984	NUM
etr-23228	522	6	)	)	PUNCT
etr-23228	522	7	.	.	PUNCT
etr-23228	523	1	the	the	DET
etr-23228	523	2	theory	theory	NOUN
etr-23228	523	3	and	and	CCONJ
etr-23228	523	4	practice	practice	NOUN
etr-23228	523	5	of	of	ADP
etr-23228	523	6	virtue	virtue	NOUN
etr-23228	523	7	.	.	PUNCT
etr-23228	524	1	university	university	NOUN
etr-23228	524	2	of	of	ADP
etr-23228	524	3	notre	notre	PROPN
etr-23228	524	4	dame	dame	PROPN
etr-23228	524	5	,	,	PUNCT
etr-23228	524	6	in	in	ADP
etr-23228	524	7	:	:	PUNCT
etr-23228	524	8	university	university	NOUN
etr-23228	524	9	of	of	ADP
etr-23228	524	10	notre	notre	PROPN
etr-23228	524	11	dame	dame	PROPN
etr-23228	524	12	press	press	PROPN
etr-23228	524	13	.	.	PUNCT
etr-23228	525	1	michael	michael	PROPN
etr-23228	525	2	,	,	PUNCT
etr-23228	525	3	a.	a.	PROPN
etr-23228	525	4	(	(	PUNCT
etr-23228	525	5	1999	1999	NUM
etr-23228	525	6	)	)	PUNCT
etr-23228	525	7	.	.	PUNCT
etr-23228	526	1	best	good	ADJ
etr-23228	526	2	impression	impression	NOUN
etr-23228	526	3	in	in	ADP
etr-23228	526	4	hospitality	hospitality	NOUN
etr-23228	526	5	.	.	PUNCT
etr-23228	527	1	delmar	delmar	PROPN
etr-23228	527	2	cengage	cengage	PROPN
etr-23228	527	3	natof	natof	PROPN
etr-23228	527	4	,	,	PUNCT
etr-23228	527	5	t.	t.	PROPN
etr-23228	527	6	h.	h.	PROPN
etr-23228	527	7	&	&	CCONJ
etr-23228	527	8	romanczyk	romanczyk	PROPN
etr-23228	527	9	,	,	PUNCT
etr-23228	527	10	r.	r.	PROPN
etr-23228	527	11	g.	g.	PROPN
etr-23228	527	12	(	(	PUNCT
etr-23228	527	13	2009	2009	NUM
etr-23228	527	14	)	)	PUNCT
etr-23228	527	15	.	.	PUNCT
etr-23228	528	1	teaching	teach	VERB
etr-23228	528	2	students	student	NOUN
etr-23228	528	3	with	with	ADP
etr-23228	528	4	asd	asd	NOUN
etr-23228	528	5	:	:	PUNCT
etr-23228	528	6	does	do	AUX
etr-23228	528	7	teacher	teacher	NOUN
etr-23228	528	8	enthusiasm	enthusiasm	NOUN
etr-23228	528	9	make	make	VERB
etr-23228	528	10	a	a	DET
etr-23228	528	11	difference	difference	NOUN
etr-23228	528	12	?	?	PUNCT
etr-23228	529	1	behavioral	behavioral	ADJ
etr-23228	529	2	intervention	intervention	NOUN
etr-23228	529	3	,	,	PUNCT
etr-23228	529	4	24	24	NUM
etr-23228	529	5	,	,	PUNCT
etr-23228	529	6	55–72	55–72	NUM
etr-23228	529	7	ogbeide	ogbeide	ADJ
etr-23228	529	8	,	,	PUNCT
etr-23228	529	9	g	g	PROPN
etr-23228	529	10	-	-	PUNCT
etr-23228	529	11	c.	c.	NOUN
etr-23228	529	12	,	,	PUNCT
etr-23228	529	13	boser	boser	NOUN
etr-23228	529	14	,	,	PUNCT
etr-23228	529	15	s.	s.	PROPN
etr-23228	529	16	,	,	PUNCT
etr-23228	529	17	harrington	harrington	PROPN
etr-23228	529	18	,	,	PUNCT
etr-23228	529	19	r.	r.	PROPN
etr-23228	529	20	&	&	CCONJ
etr-23228	529	21	ottenbacher	ottenbacher	PROPN
etr-23228	529	22	,	,	PUNCT
etr-23228	529	23	m.	m.	PROPN
etr-23228	529	24	c.	c.	PROPN
etr-23228	529	25	(	(	PUNCT
etr-23228	529	26	2017	2017	NUM
etr-23228	529	27	)	)	PUNCT
etr-23228	529	28	.	.	PUNCT
etr-23228	530	1	complaint	complaint	NOUN
etr-23228	530	2	management	management	NOUN
etr-23228	530	3	in	in	ADP
etr-23228	530	4	hospitality	hospitality	NOUN
etr-23228	530	5	organizations	organization	NOUN
etr-23228	530	6	:	:	PUNCT
etr-23228	530	7	the	the	DET
etr-23228	530	8	role	role	NOUN
etr-23228	530	9	of	of	ADP
etr-23228	530	10	empowerment	empowerment	NOUN
etr-23228	530	11	and	and	CCONJ
etr-23228	530	12	other	other	ADJ
etr-23228	530	13	service	service	NOUN
etr-23228	530	14	recovery	recovery	NOUN
etr-23228	530	15	attributes	attribute	VERB
etr-23228	530	16	impacting	impact	VERB
etr-23228	530	17	loyalty	loyalty	NOUN
etr-23228	530	18	and	and	CCONJ
etr-23228	530	19	satisfaction	satisfaction	NOUN
etr-23228	530	20	.	.	PUNCT
etr-23228	531	1	tourism	tourism	NOUN
etr-23228	531	2	and	and	CCONJ
etr-23228	531	3	hospitality	hospitality	NOUN
etr-23228	531	4	research	research	NOUN
etr-23228	531	5	,	,	PUNCT
etr-23228	531	6	17(2	17(2	NUM
etr-23228	531	7	)	)	PUNCT
etr-23228	531	8	204	204	NUM
etr-23228	531	9	-	-	SYM
etr-23228	531	10	216	216	NUM
etr-23228	531	11	.	.	PUNCT
etr-23228	532	1	ottenbacher	ottenbacher	NOUN
etr-23228	532	2	,	,	PUNCT
etr-23228	532	3	m.	m.	NOUN
etr-23228	532	4	,	,	PUNCT
etr-23228	532	5	gnoth	gnoth	PROPN
etr-23228	532	6	,	,	PUNCT
etr-23228	532	7	j.	j.	PROPN
etr-23228	532	8	,	,	PUNCT
etr-23228	532	9	&	&	CCONJ
etr-23228	532	10	jones	jones	PROPN
etr-23228	532	11	,	,	PUNCT
etr-23228	532	12	p.	p.	NOUN
etr-23228	532	13	(	(	PUNCT
etr-23228	532	14	2006	2006	NUM
etr-23228	532	15	)	)	PUNCT
etr-23228	532	16	.	.	PUNCT
etr-23228	533	1	identifying	identify	VERB
etr-23228	533	2	determinants	determinant	NOUN
etr-23228	533	3	of	of	ADP
etr-23228	533	4	success	success	NOUN
etr-23228	533	5	in	in	ADP
etr-23228	533	6	development	development	NOUN
etr-23228	533	7	of	of	ADP
etr-23228	533	8	new	new	ADJ
etr-23228	533	9	high	high	ADJ
etr-23228	533	10	contact	contact	NOUN
etr-23228	533	11	services	service	NOUN
etr-23228	533	12	:	:	PUNCT
etr-23228	533	13	insights	insight	NOUN
etr-23228	533	14	from	from	ADP
etr-23228	533	15	the	the	DET
etr-23228	533	16	hospitality	hospitality	NOUN
etr-23228	533	17	industry	industry	NOUN
etr-23228	533	18	.	.	PUNCT
etr-23228	534	1	international	international	ADJ
etr-23228	534	2	journal	journal	PROPN
etr-23228	534	3	of	of	ADP
etr-23228	534	4	service	service	NOUN
etr-23228	534	5	industry	industry	NOUN
etr-23228	534	6	management	management	NOUN
etr-23228	534	7	,	,	PUNCT
etr-23228	534	8	17(4	17(4	NUM
etr-23228	534	9	)	)	PUNCT
etr-23228	534	10	,	,	PUNCT
etr-23228	534	11	344	344	NUM
etr-23228	534	12	-	-	SYM
etr-23228	534	13	63	63	NUM
etr-23228	534	14	.	.	PUNCT
etr-23228	535	1	parasuraman	parasuraman	NOUN
etr-23228	535	2	,	,	PUNCT
etr-23228	535	3	a.	a.	NOUN
etr-23228	535	4	,	,	PUNCT
etr-23228	535	5	berry	berry	VERB
etr-23228	535	6	,	,	PUNCT
etr-23228	535	7	l.	l.	PROPN
etr-23228	535	8	l.	l.	PROPN
etr-23228	535	9	and	and	CCONJ
etr-23228	535	10	zeithaml	zeithaml	PROPN
etr-23228	535	11	,	,	PUNCT
etr-23228	535	12	v.	v.	ADP
etr-23228	535	13	a.	a.	NOUN
etr-23228	535	14	(	(	PUNCT
etr-23228	535	15	1991	1991	NUM
etr-23228	535	16	)	)	PUNCT
etr-23228	535	17	,	,	PUNCT
etr-23228	535	18	“	"	PUNCT
etr-23228	535	19	understanding	understand	VERB
etr-23228	535	20	customer	customer	NOUN
etr-23228	535	21	expectations	expectation	NOUN
etr-23228	535	22	of	of	ADP
etr-23228	535	23	services	service	NOUN
etr-23228	535	24	”	"	PUNCT
etr-23228	535	25	,	,	PUNCT
etr-23228	535	26	sloan	sloan	PROPN
etr-23228	535	27	management	management	PROPN
etr-23228	535	28	review	review	PROPN
etr-23228	535	29	,	,	PUNCT
etr-23228	535	30	spring	spring	NOUN
etr-23228	535	31	,	,	PUNCT
etr-23228	535	32	pp	pp	ADJ
etr-23228	535	33	.	.	PUNCT
etr-23228	536	1	39	39	NUM
etr-23228	536	2	-	-	SYM
etr-23228	536	3	48	48	NUM
etr-23228	536	4	.	.	PUNCT
etr-23228	537	1	parasuraman	parasuraman	PROPN
etr-23228	537	2	,	,	PUNCT
etr-23228	537	3	a.	a.	PROPN
etr-23228	537	4	,	,	PUNCT
etr-23228	537	5	zeithaml	zeithaml	PROPN
etr-23228	537	6	,	,	PUNCT
etr-23228	537	7	v.	v.	ADP
etr-23228	537	8	a.	a.	NOUN
etr-23228	537	9	and	and	CCONJ
etr-23228	537	10	berry	berry	VERB
etr-23228	537	11	,	,	PUNCT
etr-23228	537	12	l.	l.	PROPN
etr-23228	537	13	l.	l.	PROPN
etr-23228	537	14	(	(	PUNCT
etr-23228	537	15	1985	1985	NUM
etr-23228	537	16	)	)	PUNCT
etr-23228	537	17	.	.	PUNCT
etr-23228	538	1	a	a	DET
etr-23228	538	2	conceptual	conceptual	ADJ
etr-23228	538	3	model	model	NOUN
etr-23228	538	4	of	of	ADP
etr-23228	538	5	service	service	NOUN
etr-23228	538	6	quality	quality	NOUN
etr-23228	538	7	and	and	CCONJ
etr-23228	538	8	its	its	PRON
etr-23228	538	9	implications	implication	NOUN
etr-23228	538	10	for	for	ADP
etr-23228	538	11	future	future	ADJ
etr-23228	538	12	research	research	NOUN
etr-23228	538	13	.	.	PUNCT
etr-23228	539	1	journal	journal	NOUN
etr-23228	539	2	of	of	ADP
etr-23228	539	3	marketing	marketing	NOUN
etr-23228	539	4	,	,	PUNCT
etr-23228	539	5	49	49	NUM
etr-23228	539	6	,	,	PUNCT
etr-23228	539	7	41	41	NUM
etr-23228	539	8	-	-	SYM
etr-23228	539	9	50	50	NUM
etr-23228	539	10	.	.	PUNCT
etr-23228	540	1	park	park	NOUN
etr-23228	540	2	,	,	PUNCT
etr-23228	540	3	n.	n.	NOUN
etr-23228	540	4	,	,	PUNCT
etr-23228	540	5	&	&	CCONJ
etr-23228	540	6	peterson	peterson	PROPN
etr-23228	540	7	,	,	PUNCT
etr-23228	540	8	c.	c.	PROPN
etr-23228	540	9	(	(	PUNCT
etr-23228	540	10	2006	2006	NUM
etr-23228	540	11	)	)	PUNCT
etr-23228	540	12	.	.	PUNCT
etr-23228	541	1	moral	moral	ADJ
etr-23228	541	2	competence	competence	NOUN
etr-23228	541	3	and	and	CCONJ
etr-23228	541	4	character	character	NOUN
etr-23228	541	5	strengths	strength	NOUN
etr-23228	541	6	among	among	ADP
etr-23228	541	7	adolescents	adolescent	NOUN
etr-23228	541	8	:	:	PUNCT
etr-23228	541	9	the	the	DET
etr-23228	541	10	development	development	NOUN
etr-23228	541	11	and	and	CCONJ
etr-23228	541	12	validation	validation	NOUN
etr-23228	541	13	of	of	ADP
etr-23228	541	14	the	the	DET
etr-23228	541	15	values	value	NOUN
etr-23228	541	16	in	in	ADP
etr-23228	541	17	action	action	NOUN
etr-23228	541	18	inventory	inventory	NOUN
etr-23228	541	19	of	of	ADP
etr-23228	541	20	strengths	strength	NOUN
etr-23228	541	21	for	for	ADP
etr-23228	541	22	youth	youth	NOUN
etr-23228	541	23	.	.	PUNCT
etr-23228	542	1	journal	journal	NOUN
etr-23228	542	2	of	of	ADP
etr-23228	542	3	adolescence	adolescence	NOUN
etr-23228	542	4	,	,	PUNCT
etr-23228	542	5	29(6	29(6	NUM
etr-23228	542	6	)	)	PUNCT
etr-23228	542	7	,	,	PUNCT
etr-23228	542	8	891	891	NUM
etr-23228	542	9	-	-	SYM
etr-23228	542	10	909	909	NUM
etr-23228	542	11	.	.	PUNCT
etr-23228	543	1	pavey	pavey	NOUN
etr-23228	543	2	,	,	PUNCT
etr-23228	543	3	l.	l.	PROPN
etr-23228	543	4	,	,	PUNCT
etr-23228	543	5	greitemeyer	greitemeyer	PROPN
etr-23228	543	6	,	,	PUNCT
etr-23228	543	7	t.	t.	PROPN
etr-23228	543	8	,	,	PUNCT
etr-23228	543	9	&	&	CCONJ
etr-23228	543	10	sparks	spark	VERB
etr-23228	543	11	,	,	PUNCT
etr-23228	543	12	p.	p.	NOUN
etr-23228	543	13	(	(	PUNCT
etr-23228	543	14	2012	2012	NUM
etr-23228	543	15	)	)	PUNCT
etr-23228	543	16	.	.	PUNCT
etr-23228	544	1	i	i	PRON
etr-23228	544	2	help	help	VERB
etr-23228	544	3	because	because	SCONJ
etr-23228	544	4	i	i	PRON
etr-23228	544	5	want	want	VERB
etr-23228	544	6	to	to	PART
etr-23228	544	7	,	,	PUNCT
etr-23228	544	8	not	not	PART
etr-23228	544	9	because	because	SCONJ
etr-23228	544	10	you	you	PRON
etr-23228	544	11	tell	tell	VERB
etr-23228	544	12	me	i	PRON
etr-23228	544	13	to	to	PART
etr-23228	544	14	:	:	PUNCT
etr-23228	544	15	empathy	empathy	NOUN
etr-23228	544	16	increases	increase	VERB
etr-23228	544	17	autonomously	autonomously	ADV
etr-23228	544	18	motivated	motivated	ADJ
etr-23228	544	19	helping	helping	NOUN
etr-23228	544	20	.	.	PUNCT
etr-23228	545	1	personality	personality	NOUN
etr-23228	545	2	and	and	CCONJ
etr-23228	545	3	social	social	ADJ
etr-23228	545	4	psychology	psychology	NOUN
etr-23228	545	5	bulletin	bulletin	NOUN
etr-23228	545	6	,	,	PUNCT
etr-23228	545	7	38(5	38(5	NUM
etr-23228	545	8	)	)	PUNCT
etr-23228	545	9	681–689	681–689	NUM
etr-23228	545	10	piaget	piaget	NOUN
etr-23228	545	11	,	,	PUNCT
etr-23228	545	12	j.	j.	PROPN
etr-23228	545	13	(	(	PUNCT
etr-23228	545	14	1972	1972	NUM
etr-23228	545	15	)	)	PUNCT
etr-23228	545	16	.	.	PUNCT
etr-23228	546	1	the	the	DET
etr-23228	546	2	psychology	psychology	NOUN
etr-23228	546	3	of	of	ADP
etr-23228	546	4	intelligence	intelligence	NOUN
etr-23228	546	5	.	.	PUNCT
etr-23228	547	1	totowa	totowa	PROPN
etr-23228	547	2	,	,	PUNCT
etr-23228	547	3	nj	nj	PROPN
etr-23228	547	4	:	:	PUNCT
etr-23228	547	5	littlefield	littlefield	PROPN
etr-23228	547	6	adams	adams	PROPN
etr-23228	547	7	.	.	PUNCT
etr-23228	547	8	price	price	PROPN
etr-23228	547	9	,	,	PUNCT
etr-23228	547	10	l.	l.	PROPN
etr-23228	547	11	l.	l.	PROPN
etr-23228	547	12	,	,	PUNCT
etr-23228	547	13	&	&	CCONJ
etr-23228	547	14	arnould	arnould	PROPN
etr-23228	547	15	,	,	PUNCT
etr-23228	547	16	e.	e.	PROPN
etr-23228	547	17	j.	j.	PROPN
etr-23228	547	18	(	(	PUNCT
etr-23228	547	19	1999	1999	NUM
etr-23228	547	20	)	)	PUNCT
etr-23228	547	21	.	.	PUNCT
etr-23228	548	1	commercial	commercial	ADJ
etr-23228	548	2	friendships	friendship	NOUN
etr-23228	548	3	:	:	PUNCT
etr-23228	548	4	service	service	NOUN
etr-23228	548	5	provider	provider	NOUN
etr-23228	548	6	-	-	PUNCT
etr-23228	548	7	client	client	NOUN
etr-23228	548	8	relationships	relationship	NOUN
etr-23228	548	9	in	in	ADP
etr-23228	548	10	context	context	NOUN
etr-23228	548	11	.	.	PUNCT
etr-23228	549	1	journal	journal	NOUN
etr-23228	549	2	of	of	ADP
etr-23228	549	3	marketing	marketing	NOUN
etr-23228	549	4	,	,	PUNCT
etr-23228	549	5	63(4	63(4	NOUN
etr-23228	549	6	)	)	PUNCT
etr-23228	549	7	,	,	PUNCT
etr-23228	549	8	38	38	NUM
etr-23228	549	9	-	-	SYM
etr-23228	549	10	56	56	NUM
etr-23228	549	11	.	.	PUNCT
etr-23228	550	1	rimanto	rimanto	PROPN
etr-23228	550	2	,	,	PUNCT
etr-23228	550	3	s.	s.	PROPN
etr-23228	550	4	&	&	CCONJ
etr-23228	550	5	ali	ali	PROPN
etr-23228	550	6	,	,	PUNCT
etr-23228	550	7	h.	h.	PROPN
etr-23228	550	8	(	(	PUNCT
etr-23228	550	9	2018	2018	NUM
etr-23228	550	10	)	)	PUNCT
etr-23228	550	11	.	.	PUNCT
etr-23228	551	1	the	the	DET
etr-23228	551	2	effect	effect	NOUN
etr-23228	551	3	of	of	ADP
etr-23228	551	4	incentives	incentive	NOUN
etr-23228	551	5	and	and	CCONJ
etr-23228	551	6	job	job	NOUN
etr-23228	551	7	enthusiasm	enthusiasm	NOUN
etr-23228	551	8	to	to	ADP
etr-23228	551	9	productivity	productivity	NOUN
etr-23228	551	10	.	.	PUNCT
etr-23228	552	1	american	american	PROPN
etr-23228	552	2	international	international	PROPN
etr-23228	552	3	journal	journal	PROPN
etr-23228	552	4	of	of	ADP
etr-23228	552	5	business	business	NOUN
etr-23228	552	6	management	management	NOUN
etr-23228	552	7	,	,	PUNCT
etr-23228	552	8	1(3	1(3	NUM
etr-23228	552	9	)	)	PUNCT
etr-23228	552	10	5	5	NUM
etr-23228	552	11	-	-	SYM
etr-23228	552	12	7	7	NUM
etr-23228	552	13	.	.	PUNCT
etr-23228	553	1	https://creativecommons.org/licenses/by/4.0/	https://creativecommons.org/licenses/by/4.0/	PROPN
etr-23228	553	2	https://uwspace.uwaterloo.ca/handle/10012/10878	https://uwspace.uwaterloo.ca/handle/10012/10878	PROPN
etr-23228	553	3	ogbeide	ogbeide	ADJ
etr-23228	553	4	,	,	PUNCT
etr-23228	553	5	g	g	NOUN
etr-23228	553	6	-	-	PUNCT
etr-23228	553	7	c.	c.	NOUN
etr-23228	553	8	(	(	PUNCT
etr-23228	553	9	2019	2019	NUM
etr-23228	553	10	)	)	PUNCT
etr-23228	553	11	/	/	SYM
etr-23228	553	12	events	event	NOUN
etr-23228	553	13	and	and	CCONJ
etr-23228	553	14	tourism	tourism	NOUN
etr-23228	553	15	review	review	NOUN
etr-23228	553	16	,	,	PUNCT
etr-23228	553	17	2(1	2(1	NUM
etr-23228	553	18	)	)	PUNCT
etr-23228	553	19	,	,	PUNCT
etr-23228	553	20	1	1	NUM
etr-23228	553	21	-	-	SYM
etr-23228	553	22	20	20	NUM
etr-23228	553	23	.	.	NOUN
etr-23228	553	24	20	20	NUM
etr-23228	553	25	events	event	NOUN
etr-23228	553	26	and	and	CCONJ
etr-23228	553	27	tourism	tourism	NOUN
etr-23228	553	28	review	review	NOUN
etr-23228	553	29	vol	vol	NOUN
etr-23228	553	30	.	.	PROPN
etr-23228	553	31	2	2	NUM
etr-23228	553	32	no	no	NOUN
etr-23228	553	33	.	.	NOUN
etr-23228	553	34	1	1	NUM
etr-23228	553	35	(	(	PUNCT
etr-23228	553	36	spring	spring	NOUN
etr-23228	553	37	2019	2019	NUM
etr-23228	553	38	)	)	PUNCT
etr-23228	553	39	,	,	PUNCT
etr-23228	553	40	1	1	NUM
etr-23228	553	41	-	-	SYM
etr-23228	553	42	20	20	NUM
etr-23228	553	43	,	,	PUNCT
etr-23228	553	44	doi	doi	NOUN
etr-23228	553	45	:	:	PUNCT
etr-23228	553	46	10.18060/23228	10.18060/23228	NUM
etr-23228	553	47	copyright	copyright	NOUN
etr-23228	553	48	©	©	PROPN
etr-23228	553	49	2019	2019	NUM
etr-23228	553	50	godwin	godwin	NOUN
etr-23228	553	51	-	-	PUNCT
etr-23228	553	52	charles	charles	PROPN
etr-23228	553	53	ogbeide	ogbeide	ADJ
etr-23228	553	54	.	.	PUNCT
etr-23228	554	1	this	this	DET
etr-23228	554	2	work	work	NOUN
etr-23228	554	3	is	be	AUX
etr-23228	554	4	licensed	license	VERB
etr-23228	554	5	under	under	ADP
etr-23228	554	6	a	a	DET
etr-23228	554	7	creative	creative	ADJ
etr-23228	554	8	commons	common	NOUN
etr-23228	554	9	attribution	attribution	NOUN
etr-23228	554	10	4.0	4.0	NUM
etr-23228	554	11	international	international	ADJ
etr-23228	554	12	license	license	NOUN
etr-23228	554	13	.	.	PUNCT
etr-23228	555	1	say	say	VERB
etr-23228	555	2	,	,	PUNCT
etr-23228	555	3	r.	r.	PROPN
etr-23228	555	4	e.	e.	PROPN
etr-23228	555	5	,	,	PUNCT
etr-23228	555	6	&	&	CCONJ
etr-23228	555	7	thompson	thompson	PROPN
etr-23228	555	8	,	,	PUNCT
etr-23228	555	9	r.	r.	PROPN
etr-23228	555	10	(	(	PUNCT
etr-23228	555	11	2003	2003	NUM
etr-23228	555	12	)	)	PUNCT
etr-23228	555	13	.	.	PUNCT
etr-23228	556	1	the	the	DET
etr-23228	556	2	importance	importance	NOUN
etr-23228	556	3	of	of	ADP
etr-23228	556	4	patient	patient	ADJ
etr-23228	556	5	preferences	preference	NOUN
etr-23228	556	6	in	in	ADP
etr-23228	556	7	treatment	treatment	NOUN
etr-23228	556	8	decisions	decision	NOUN
etr-23228	556	9	-	-	PUNCT
etr-23228	556	10	challenges	challenge	NOUN
etr-23228	556	11	for	for	ADP
etr-23228	556	12	doctors	doctor	NOUN
etr-23228	556	13	.	.	PUNCT
etr-23228	557	1	british	british	ADJ
etr-23228	557	2	medical	medical	PROPN
etr-23228	557	3	journal	journal	PROPN
etr-23228	557	4	,	,	PUNCT
etr-23228	557	5	327	327	NUM
etr-23228	557	6	,	,	PUNCT
etr-23228	557	7	542	542	NUM
etr-23228	557	8	-	-	SYM
etr-23228	557	9	545	545	NUM
etr-23228	557	10	.	.	PUNCT
etr-23228	558	1	salovey	salovey	NOUN
etr-23228	558	2	,	,	PUNCT
etr-23228	558	3	p.	p.	PROPN
etr-23228	558	4	&	&	CCONJ
etr-23228	558	5	mayer	mayer	PROPN
etr-23228	558	6	,	,	PUNCT
etr-23228	558	7	j.	j.	PROPN
etr-23228	558	8	d.	d.	PROPN
etr-23228	558	9	(	(	PUNCT
etr-23228	558	10	1990	1990	NUM
etr-23228	558	11	)	)	PUNCT
etr-23228	558	12	.	.	PUNCT
etr-23228	559	1	emotional	emotional	ADJ
etr-23228	559	2	intelligence	intelligence	NOUN
etr-23228	559	3	.	.	PUNCT
etr-23228	560	1	imagination	imagination	NOUN
etr-23228	560	2	,	,	PUNCT
etr-23228	560	3	cognition	cognition	NOUN
etr-23228	560	4	and	and	CCONJ
etr-23228	560	5	personality	personality	NOUN
etr-23228	560	6	,	,	PUNCT
etr-23228	560	7	9	9	NUM
etr-23228	560	8	,	,	PUNCT
etr-23228	560	9	185	185	NUM
etr-23228	560	10	-	-	SYM
etr-23228	560	11	211	211	NUM
etr-23228	560	12	.	.	PUNCT
etr-23228	561	1	salovey	salovey	NOUN
etr-23228	561	2	,	,	PUNCT
etr-23228	561	3	p.	p.	PROPN
etr-23228	561	4	,	,	PUNCT
etr-23228	561	5	mayer	mayer	PROPN
etr-23228	561	6	,	,	PUNCT
etr-23228	561	7	j.	j.	PROPN
etr-23228	561	8	d.	d.	PROPN
etr-23228	561	9	,	,	PUNCT
etr-23228	561	10	goldman	goldman	PROPN
etr-23228	561	11	,	,	PUNCT
etr-23228	561	12	s.	s.	PROPN
etr-23228	561	13	l.	l.	PROPN
etr-23228	561	14	,	,	PUNCT
etr-23228	561	15	turvey	turvey	NOUN
etr-23228	561	16	,	,	PUNCT
etr-23228	561	17	c.	c.	NOUN
etr-23228	561	18	,	,	PUNCT
etr-23228	561	19	&	&	CCONJ
etr-23228	561	20	palfai	palfai	PROPN
etr-23228	561	21	,	,	PUNCT
etr-23228	561	22	t.	t.	PROPN
etr-23228	561	23	p.	p.	PROPN
etr-23228	561	24	(	(	PUNCT
etr-23228	561	25	1995	1995	NUM
etr-23228	561	26	)	)	PUNCT
etr-23228	561	27	.	.	PUNCT
etr-23228	562	1	emotional	emotional	ADJ
etr-23228	562	2	attention	attention	NOUN
etr-23228	562	3	,	,	PUNCT
etr-23228	562	4	clarity	clarity	NOUN
etr-23228	562	5	,	,	PUNCT
etr-23228	562	6	and	and	CCONJ
etr-23228	562	7	repair	repair	NOUN
etr-23228	562	8	:	:	PUNCT
etr-23228	562	9	exploring	explore	VERB
etr-23228	562	10	emotional	emotional	ADJ
etr-23228	562	11	intelligence	intelligence	NOUN
etr-23228	562	12	using	use	VERB
etr-23228	562	13	the	the	DET
etr-23228	562	14	trait	trait	NOUN
etr-23228	562	15	meta	meta	ADJ
etr-23228	562	16	-	-	PUNCT
etr-23228	562	17	mood	mood	NOUN
etr-23228	562	18	scale	scale	NOUN
etr-23228	562	19	.	.	PUNCT
etr-23228	563	1	in	in	ADP
etr-23228	563	2	j.	j.	PROPN
etr-23228	563	3	w.	w.	PROPN
etr-23228	563	4	pennebaker	pennebaker	PROPN
etr-23228	563	5	(	(	PUNCT
etr-23228	563	6	ed	ed	NOUN
etr-23228	563	7	.	.	PUNCT
etr-23228	563	8	)	)	PUNCT
etr-23228	563	9	,	,	PUNCT
etr-23228	563	10	emotion	emotion	NOUN
etr-23228	563	11	,	,	PUNCT
etr-23228	563	12	disclosure	disclosure	NOUN
etr-23228	563	13	and	and	CCONJ
etr-23228	563	14	health	health	NOUN
etr-23228	563	15	(	(	PUNCT
etr-23228	563	16	pp	pp	ADJ
etr-23228	563	17	.	.	PUNCT
etr-23228	563	18	125	125	NUM
etr-23228	563	19	-	-	SYM
etr-23228	563	20	154	154	NUM
etr-23228	563	21	)	)	PUNCT
etr-23228	563	22	.	.	PUNCT
etr-23228	564	1	washington	washington	PROPN
etr-23228	564	2	,	,	PUNCT
etr-23228	564	3	d.c	d.c	PROPN
etr-23228	564	4	.	.	PROPN
etr-23228	564	5	:	:	PUNCT
etr-23228	565	1	american	american	PROPN
etr-23228	565	2	psychological	psychological	PROPN
etr-23228	565	3	association	association	PROPN
etr-23228	565	4	.	.	PUNCT
etr-23228	566	1	sheldon	sheldon	PROPN
etr-23228	566	2	,	,	PUNCT
etr-23228	566	3	k.	k.	PROPN
etr-23228	566	4	m.	m.	PROPN
etr-23228	566	5	,	,	PUNCT
etr-23228	566	6	&	&	CCONJ
etr-23228	566	7	lyubomirsky	lyubomirsky	ADV
etr-23228	566	8	,	,	PUNCT
etr-23228	566	9	s.	s.	PROPN
etr-23228	566	10	(	(	PUNCT
etr-23228	566	11	2006	2006	NUM
etr-23228	566	12	)	)	PUNCT
etr-23228	566	13	.	.	PUNCT
etr-23228	567	1	how	how	SCONJ
etr-23228	567	2	to	to	PART
etr-23228	567	3	increase	increase	VERB
etr-23228	567	4	and	and	CCONJ
etr-23228	567	5	sustain	sustain	VERB
etr-23228	567	6	positive	positive	ADJ
etr-23228	567	7	emotion	emotion	NOUN
etr-23228	567	8	:	:	PUNCT
etr-23228	567	9	the	the	DET
etr-23228	567	10	effects	effect	NOUN
etr-23228	567	11	of	of	ADP
etr-23228	567	12	expressing	express	VERB
etr-23228	567	13	gratitude	gratitude	NOUN
etr-23228	567	14	and	and	CCONJ
etr-23228	567	15	visualizing	visualize	VERB
etr-23228	567	16	best	good	ADJ
etr-23228	567	17	possible	possible	ADJ
etr-23228	567	18	selves	self	NOUN
etr-23228	567	19	.	.	PUNCT
etr-23228	568	1	journal	journal	NOUN
etr-23228	568	2	of	of	ADP
etr-23228	568	3	positive	positive	ADJ
etr-23228	568	4	psychology	psychology	NOUN
etr-23228	568	5	,	,	PUNCT
etr-23228	568	6	1	1	NUM
etr-23228	568	7	,	,	PUNCT
etr-23228	568	8	73	73	NUM
etr-23228	568	9	-	-	SYM
etr-23228	568	10	82	82	NUM
etr-23228	568	11	.	.	PUNCT
etr-23228	569	1	sirgy	sirgy	PROPN
etr-23228	569	2	,	,	PUNCT
etr-23228	569	3	j.	j.	PROPN
etr-23228	569	4	,	,	PUNCT
etr-23228	569	5	&	&	CCONJ
etr-23228	569	6	uysal	uysal	PROPN
etr-23228	569	7	,	,	PUNCT
etr-23228	569	8	m.	m.	NOUN
etr-23228	569	9	(	(	PUNCT
etr-23228	569	10	2016	2016	NUM
etr-23228	569	11	)	)	PUNCT
etr-23228	569	12	.	.	PUNCT
etr-23228	570	1	developing	develop	VERB
etr-23228	570	2	a	a	DET
etr-23228	570	3	eudaimonia	eudaimonia	PROPN
etr-23228	570	4	research	research	NOUN
etr-23228	570	5	agenda	agenda	NOUN
etr-23228	570	6	in	in	ADP
etr-23228	570	7	travel	travel	NOUN
etr-23228	570	8	and	and	CCONJ
etr-23228	570	9	tourism	tourism	NOUN
etr-23228	570	10	.	.	PUNCT
etr-23228	571	1	in	in	ADP
etr-23228	571	2	j.	j.	PROPN
etr-23228	571	3	vitterso	vitterso	PROPN
etr-23228	571	4	(	(	PUNCT
etr-23228	571	5	ed	ed	NOUN
etr-23228	571	6	.	.	PUNCT
etr-23228	571	7	)	)	PUNCT
etr-23228	571	8	,	,	PUNCT
etr-23228	571	9	handbook	handbook	NOUN
etr-23228	571	10	of	of	ADP
etr-23228	571	11	eudaimonic	eudaimonic	ADJ
etr-23228	571	12	well	well	ADV
etr-23228	571	13	-	-	PUNCT
etr-23228	571	14	being	be	AUX
etr-23228	571	15	(	(	PUNCT
etr-23228	571	16	pp	pp	ADJ
etr-23228	571	17	.	.	PUNCT
etr-23228	571	18	485–496	485–496	NUM
etr-23228	571	19	)	)	PUNCT
etr-23228	571	20	.	.	PUNCT
etr-23228	572	1	dordrecht	dordrecht	PROPN
etr-23228	572	2	,	,	PUNCT
etr-23228	572	3	the	the	DET
etr-23228	572	4	netherlands	netherlands	PROPN
etr-23228	572	5	:	:	PUNCT
etr-23228	572	6	springer	springer	NOUN
etr-23228	572	7	.	.	PUNCT
etr-23228	573	1	sun	sun	PROPN
etr-23228	573	2	,	,	PUNCT
etr-23228	573	3	p.	p.	PROPN
etr-23228	573	4	,	,	PUNCT
etr-23228	573	5	jiang	jiang	PROPN
etr-23228	573	6	,	,	PUNCT
etr-23228	573	7	h.	h.	PROPN
etr-23228	573	8	,	,	PUNCT
etr-23228	573	9	chu	chu	PROPN
etr-23228	573	10	,	,	PUNCT
etr-23228	573	11	m.	m.	NOUN
etr-23228	573	12	,	,	PUNCT
etr-23228	573	13	&	&	CCONJ
etr-23228	573	14	qian	qian	PROPN
etr-23228	573	15	,	,	PUNCT
etr-23228	573	16	f.	f.	PROPN
etr-23228	573	17	(	(	PUNCT
etr-23228	573	18	2014	2014	NUM
etr-23228	573	19	)	)	PUNCT
etr-23228	573	20	.	.	PUNCT
etr-23228	574	1	gratitude	gratitude	NOUN
etr-23228	574	2	and	and	CCONJ
etr-23228	574	3	school	school	NOUN
etr-23228	574	4	well	well	ADV
etr-23228	574	5	-	-	PUNCT
etr-23228	574	6	being	being	NOUN
etr-23228	574	7	among	among	ADP
etr-23228	574	8	chinese	chinese	ADJ
etr-23228	574	9	university	university	NOUN
etr-23228	574	10	students	student	NOUN
etr-23228	574	11	:	:	PUNCT
etr-23228	574	12	interpersonal	interpersonal	ADJ
etr-23228	574	13	relationships	relationship	NOUN
etr-23228	574	14	and	and	CCONJ
etr-23228	574	15	social	social	ADJ
etr-23228	574	16	support	support	NOUN
etr-23228	574	17	as	as	ADP
etr-23228	574	18	mediators	mediator	NOUN
etr-23228	574	19	.	.	PUNCT
etr-23228	575	1	social	social	ADJ
etr-23228	575	2	behavior	behavior	NOUN
etr-23228	575	3	and	and	CCONJ
etr-23228	575	4	personality	personality	NOUN
etr-23228	575	5	an	an	DET
etr-23228	575	6	international	international	ADJ
etr-23228	575	7	journal	journal	NOUN
etr-23228	575	8	,	,	PUNCT
etr-23228	575	9	42	42	NUM
etr-23228	575	10	,	,	PUNCT
etr-23228	575	11	1689	1689	NUM
etr-23228	575	12	-	-	SYM
etr-23228	575	13	1698	1698	NUM
etr-23228	575	14	.	.	PUNCT
etr-23228	576	1	sternberg	sternberg	PROPN
etr-23228	576	2	,	,	PUNCT
etr-23228	576	3	r.	r.	PROPN
etr-23228	576	4	j.	j.	PROPN
etr-23228	576	5	(	(	PUNCT
etr-23228	576	6	1988	1988	NUM
etr-23228	576	7	)	)	PUNCT
etr-23228	576	8	.	.	PUNCT
etr-23228	577	1	the	the	DET
etr-23228	577	2	triarchic	triarchic	ADJ
etr-23228	577	3	mind	mind	NOUN
etr-23228	577	4	:	:	PUNCT
etr-23228	577	5	a	a	DET
etr-23228	577	6	new	new	ADJ
etr-23228	577	7	theory	theory	NOUN
etr-23228	577	8	of	of	ADP
etr-23228	577	9	human	human	ADJ
etr-23228	577	10	intelligence	intelligence	NOUN
etr-23228	577	11	.	.	PUNCT
etr-23228	578	1	new	new	PROPN
etr-23228	578	2	york	york	PROPN
etr-23228	578	3	:	:	PUNCT
etr-23228	578	4	viking	viking	PROPN
etr-23228	578	5	.	.	PUNCT
etr-23228	578	6	thoits	thoit	NOUN
etr-23228	578	7	,	,	PUNCT
etr-23228	578	8	p.	p.	NOUN
etr-23228	578	9	a.	a.	NOUN
etr-23228	578	10	,	,	PUNCT
etr-23228	578	11	&	&	CCONJ
etr-23228	578	12	hewitt	hewitt	PROPN
etr-23228	578	13	,	,	PUNCT
etr-23228	578	14	l.	l.	PROPN
etr-23228	578	15	n.	n.	PROPN
etr-23228	578	16	(	(	PUNCT
etr-23228	578	17	2001	2001	NUM
etr-23228	578	18	)	)	PUNCT
etr-23228	578	19	.	.	PUNCT
etr-23228	579	1	volunteer	volunteer	NOUN
etr-23228	579	2	work	work	NOUN
etr-23228	579	3	and	and	CCONJ
etr-23228	579	4	wellbeing	wellbee	VERB
etr-23228	579	5	.	.	PUNCT
etr-23228	580	1	journal	journal	PROPN
etr-23228	580	2	of	of	ADP
etr-23228	580	3	health	health	NOUN
etr-23228	580	4	and	and	CCONJ
etr-23228	580	5	social	social	ADJ
etr-23228	580	6	behavior	behavior	NOUN
etr-23228	580	7	,	,	PUNCT
etr-23228	580	8	42	42	NUM
etr-23228	580	9	,	,	PUNCT
etr-23228	580	10	115	115	NUM
etr-23228	580	11	-	-	SYM
etr-23228	580	12	131	131	NUM
etr-23228	580	13	.	.	PUNCT
etr-23228	580	14	toepfer	toepfer	NOUN
etr-23228	580	15	,	,	PUNCT
etr-23228	580	16	s.	s.	PROPN
etr-23228	580	17	,	,	PUNCT
etr-23228	580	18	&	&	CCONJ
etr-23228	580	19	walker	walker	PROPN
etr-23228	580	20	,	,	PUNCT
etr-23228	580	21	k.	k.	PROPN
etr-23228	580	22	(	(	PUNCT
etr-23228	580	23	2009	2009	NUM
etr-23228	580	24	)	)	PUNCT
etr-23228	580	25	.	.	PUNCT
etr-23228	581	1	letters	letter	NOUN
etr-23228	581	2	of	of	ADP
etr-23228	581	3	gratitude	gratitude	NOUN
etr-23228	581	4	:	:	PUNCT
etr-23228	581	5	improving	improve	VERB
etr-23228	581	6	well	well	ADV
etr-23228	581	7	-	-	PUNCT
etr-23228	581	8	being	be	AUX
etr-23228	581	9	through	through	ADP
etr-23228	581	10	expressive	expressive	ADJ
etr-23228	581	11	writing	writing	NOUN
etr-23228	581	12	.	.	PUNCT
etr-23228	582	1	journal	journal	NOUN
etr-23228	582	2	of	of	ADP
etr-23228	582	3	writing	write	VERB
etr-23228	582	4	research	research	NOUN
etr-23228	582	5	,	,	PUNCT
etr-23228	582	6	1	1	NUM
etr-23228	582	7	,	,	PUNCT
etr-23228	582	8	181	181	NUM
etr-23228	582	9	-	-	SYM
etr-23228	582	10	198	198	NUM
etr-23228	582	11	.	.	PUNCT
etr-23228	583	1	vale	vale	ADJ
etr-23228	583	2	,	,	PUNCT
etr-23228	583	3	m.	m.	NOUN
etr-23228	583	4	j.	j.	PROPN
etr-23228	583	5	,	,	PUNCT
etr-23228	583	6	jelinek	jelinek	NOUN
etr-23228	583	7	,	,	PUNCT
etr-23228	583	8	m.	m.	NOUN
etr-23228	583	9	v.	v.	PROPN
etr-23228	583	10	,	,	PUNCT
etr-23228	583	11	best	good	ADJ
etr-23228	583	12	,	,	PUNCT
etr-23228	583	13	j.	j.	PROPN
etr-23228	583	14	d.	d.	PROPN
etr-23228	583	15	,	,	PUNCT
etr-23228	583	16	&	&	CCONJ
etr-23228	583	17	santamaria	santamaria	PROPN
etr-23228	583	18	,	,	PUNCT
etr-23228	583	19	j.	j.	PROPN
etr-23228	583	20	d.	d.	PROPN
etr-23228	583	21	(	(	PUNCT
etr-23228	583	22	2002	2002	NUM
etr-23228	583	23	)	)	PUNCT
etr-23228	583	24	.	.	PUNCT
etr-23228	584	1	coaching	coach	VERB
etr-23228	584	2	patients	patient	NOUN
etr-23228	584	3	with	with	ADP
etr-23228	584	4	coronary	coronary	ADJ
etr-23228	584	5	heart	heart	NOUN
etr-23228	584	6	disease	disease	NOUN
etr-23228	584	7	to	to	PART
etr-23228	584	8	achieve	achieve	VERB
etr-23228	584	9	the	the	DET
etr-23228	584	10	target	target	NOUN
etr-23228	584	11	cholesterol	cholesterol	NOUN
etr-23228	584	12	:	:	PUNCT
etr-23228	584	13	a	a	DET
etr-23228	584	14	method	method	NOUN
etr-23228	584	15	to	to	PART
etr-23228	584	16	bridge	bridge	VERB
etr-23228	584	17	the	the	DET
etr-23228	584	18	gap	gap	NOUN
etr-23228	584	19	between	between	ADP
etr-23228	584	20	evidence	evidence	NOUN
etr-23228	584	21	-	-	PUNCT
etr-23228	584	22	based	base	VERB
etr-23228	584	23	medicine	medicine	NOUN
etr-23228	584	24	and	and	CCONJ
etr-23228	584	25	the	the	DET
etr-23228	584	26	‘	'	PUNCT
etr-23228	584	27	real	real	ADJ
etr-23228	584	28	world’-randomized	world’-randomize	VERB
etr-23228	584	29	controlled	control	VERB
etr-23228	584	30	trial	trial	NOUN
etr-23228	584	31	.	.	PUNCT
etr-23228	585	1	journal	journal	NOUN
etr-23228	585	2	of	of	ADP
etr-23228	585	3	clinical	clinical	ADJ
etr-23228	585	4	epidemiology	epidemiology	NOUN
etr-23228	585	5	,	,	PUNCT
etr-23228	585	6	55(3	55(3	NUM
etr-23228	585	7	)	)	PUNCT
etr-23228	585	8	,	,	PUNCT
etr-23228	585	9	245	245	NUM
etr-23228	585	10	-	-	SYM
etr-23228	585	11	52	52	NUM
etr-23228	585	12	.	.	PUNCT
etr-23228	586	1	watkins	watkin	NOUN
etr-23228	586	2	,	,	PUNCT
etr-23228	586	3	p.	p.	PROPN
etr-23228	586	4	,	,	PUNCT
etr-23228	586	5	woodward	woodward	PROPN
etr-23228	586	6	,	,	PUNCT
etr-23228	586	7	k.	k.	PROPN
etr-23228	586	8	,	,	PUNCT
etr-23228	586	9	stone	stone	NOUN
etr-23228	586	10	,	,	PUNCT
etr-23228	586	11	t.	t.	PROPN
etr-23228	586	12	,	,	PUNCT
etr-23228	586	13	&	&	CCONJ
etr-23228	586	14	kolts	kolt	NOUN
etr-23228	586	15	,	,	PUNCT
etr-23228	586	16	r.	r.	PROPN
etr-23228	586	17	(	(	PUNCT
etr-23228	586	18	2003	2003	NUM
etr-23228	586	19	)	)	PUNCT
etr-23228	586	20	.	.	PUNCT
etr-23228	587	1	gratitude	gratitude	NOUN
etr-23228	587	2	and	and	CCONJ
etr-23228	587	3	happiness	happiness	NOUN
etr-23228	587	4	:	:	PUNCT
etr-23228	587	5	development	development	NOUN
etr-23228	587	6	of	of	ADP
etr-23228	587	7	a	a	DET
etr-23228	587	8	measure	measure	NOUN
etr-23228	587	9	of	of	ADP
etr-23228	587	10	gratitude	gratitude	NOUN
etr-23228	587	11	and	and	CCONJ
etr-23228	587	12	relationships	relationship	NOUN
etr-23228	587	13	with	with	ADP
etr-23228	587	14	subjective	subjective	ADJ
etr-23228	587	15	wellbeing	wellbeing	NOUN
etr-23228	587	16	.	.	PUNCT
etr-23228	588	1	social	social	ADJ
etr-23228	588	2	behavior	behavior	NOUN
etr-23228	588	3	and	and	CCONJ
etr-23228	588	4	personality	personality	NOUN
etr-23228	588	5	:	:	PUNCT
etr-23228	588	6	an	an	DET
etr-23228	588	7	international	international	ADJ
etr-23228	588	8	journal	journal	NOUN
etr-23228	588	9	,	,	PUNCT
etr-23228	588	10	31	31	NUM
etr-23228	588	11	,	,	PUNCT
etr-23228	588	12	431	431	NUM
etr-23228	588	13	-	-	SYM
etr-23228	588	14	452	452	NUM
etr-23228	588	15	.	.	PUNCT
etr-23228	589	1	wechsler	wechsler	PROPN
etr-23228	589	2	,	,	PUNCT
etr-23228	589	3	d.	d.	PROPN
etr-23228	589	4	(	(	PUNCT
etr-23228	589	5	1939	1939	NUM
etr-23228	589	6	)	)	PUNCT
etr-23228	589	7	.	.	PUNCT
etr-23228	590	1	the	the	DET
etr-23228	590	2	measurement	measurement	NOUN
etr-23228	590	3	of	of	ADP
etr-23228	590	4	adult	adult	NOUN
etr-23228	590	5	intelligence	intelligence	NOUN
etr-23228	590	6	.	.	PUNCT
etr-23228	591	1	baltimore	baltimore	PROPN
etr-23228	591	2	,	,	PUNCT
etr-23228	591	3	md	md	PROPN
etr-23228	591	4	:	:	PUNCT
etr-23228	591	5	william	william	PROPN
etr-23228	591	6	and	and	CCONJ
etr-23228	591	7	wilkins	wilkins	PROPN
etr-23228	591	8	,	,	PUNCT
etr-23228	591	9	weinstein	weinstein	PROPN
etr-23228	591	10	,	,	PUNCT
etr-23228	591	11	n.	n.	NOUN
etr-23228	591	12	,	,	PUNCT
etr-23228	591	13	&	&	CCONJ
etr-23228	591	14	ryan	ryan	PROPN
etr-23228	591	15	,	,	PUNCT
etr-23228	591	16	r.	r.	PROPN
etr-23228	591	17	m.	m.	PROPN
etr-23228	591	18	(	(	PUNCT
etr-23228	591	19	2010	2010	NUM
etr-23228	591	20	)	)	PUNCT
etr-23228	591	21	.	.	PUNCT
etr-23228	592	1	when	when	SCONJ
etr-23228	592	2	helping	help	VERB
etr-23228	592	3	helps	help	VERB
etr-23228	592	4	:	:	PUNCT
etr-23228	592	5	autonomous	autonomous	ADJ
etr-23228	592	6	motivation	motivation	NOUN
etr-23228	592	7	for	for	ADP
etr-23228	592	8	prosocial	prosocial	ADJ
etr-23228	592	9	behavior	behavior	NOUN
etr-23228	592	10	and	and	CCONJ
etr-23228	592	11	its	its	PRON
etr-23228	592	12	influence	influence	NOUN
etr-23228	592	13	on	on	ADP
etr-23228	592	14	well	well	ADV
etr-23228	592	15	-	-	PUNCT
etr-23228	592	16	being	being	NOUN
etr-23228	592	17	for	for	ADP
etr-23228	592	18	the	the	DET
etr-23228	592	19	helper	helper	NOUN
etr-23228	592	20	and	and	CCONJ
etr-23228	592	21	recipient	recipient	NOUN
etr-23228	592	22	.	.	PUNCT
etr-23228	593	1	journal	journal	NOUN
etr-23228	593	2	of	of	ADP
etr-23228	593	3	personality	personality	NOUN
etr-23228	593	4	and	and	CCONJ
etr-23228	593	5	social	social	ADJ
etr-23228	593	6	psychology	psychology	NOUN
etr-23228	593	7	,	,	PUNCT
etr-23228	593	8	98	98	NUM
etr-23228	593	9	,	,	PUNCT
etr-23228	593	10	222	222	NUM
etr-23228	593	11	-	-	SYM
etr-23228	593	12	244	244	NUM
etr-23228	593	13	.	.	PUNCT
etr-23228	594	1	wilson	wilson	PROPN
etr-23228	594	2	,	,	PUNCT
etr-23228	594	3	d.	d.	PROPN
etr-23228	594	4	t.	t.	PROPN
etr-23228	594	5	,	,	PUNCT
etr-23228	594	6	&	&	CCONJ
etr-23228	594	7	jantrania	jantrania	PROPN
etr-23228	594	8	,	,	PUNCT
etr-23228	594	9	s.	s.	PROPN
etr-23228	594	10	(	(	PUNCT
etr-23228	594	11	1995	1995	NUM
etr-23228	594	12	)	)	PUNCT
etr-23228	594	13	.	.	PUNCT
etr-23228	595	1	understanding	understand	VERB
etr-23228	595	2	the	the	DET
etr-23228	595	3	value	value	NOUN
etr-23228	595	4	of	of	ADP
etr-23228	595	5	a	a	DET
etr-23228	595	6	relationship	relationship	NOUN
etr-23228	595	7	.	.	PUNCT
etr-23228	596	1	asia	asia	PROPN
etr-23228	596	2	-	-	PUNCT
etr-23228	596	3	australia	australia	PROPN
etr-23228	596	4	marketing	marketing	NOUN
etr-23228	596	5	journal	journal	NOUN
etr-23228	596	6	,	,	PUNCT
etr-23228	596	7	2(1	2(1	NUM
etr-23228	596	8	)	)	PUNCT
etr-23228	596	9	,	,	PUNCT
etr-23228	596	10	55	55	NUM
etr-23228	596	11	-	-	SYM
etr-23228	596	12	66	66	NUM
etr-23228	596	13	wood	wood	NOUN
etr-23228	596	14	,	,	PUNCT
etr-23228	596	15	a.	a.	NOUN
etr-23228	596	16	m.	m.	NOUN
etr-23228	596	17	,	,	PUNCT
etr-23228	596	18	joseph	joseph	PROPN
etr-23228	596	19	,	,	PUNCT
etr-23228	596	20	s.	s.	PROPN
etr-23228	596	21	,	,	PUNCT
etr-23228	596	22	&	&	CCONJ
etr-23228	596	23	maltby	maltby	PROPN
etr-23228	596	24	,	,	PUNCT
etr-23228	596	25	j.	j.	PROPN
etr-23228	596	26	(	(	PUNCT
etr-23228	596	27	2008	2008	NUM
etr-23228	596	28	)	)	PUNCT
etr-23228	596	29	.	.	PUNCT
etr-23228	597	1	gratitude	gratitude	NOUN
etr-23228	597	2	uniquely	uniquely	ADV
etr-23228	597	3	predicts	predict	VERB
etr-23228	597	4	satisfaction	satisfaction	NOUN
etr-23228	597	5	with	with	ADP
etr-23228	597	6	life	life	NOUN
etr-23228	597	7	:	:	PUNCT
etr-23228	597	8	incremental	incremental	ADJ
etr-23228	597	9	validity	validity	NOUN
etr-23228	597	10	above	above	ADP
etr-23228	597	11	the	the	DET
etr-23228	597	12	domains	domain	NOUN
etr-23228	597	13	and	and	CCONJ
etr-23228	597	14	facets	facet	NOUN
etr-23228	597	15	of	of	ADP
etr-23228	597	16	the	the	DET
etr-23228	597	17	five	five	NUM
etr-23228	597	18	factors	factor	NOUN
etr-23228	597	19	model	model	NOUN
etr-23228	597	20	.	.	PUNCT
etr-23228	598	1	personality	personality	NOUN
etr-23228	598	2	and	and	CCONJ
etr-23228	598	3	individual	individual	ADJ
etr-23228	598	4	differences	difference	NOUN
etr-23228	598	5	,	,	PUNCT
etr-23228	598	6	45(1	45(1	NOUN
etr-23228	598	7	)	)	PUNCT
etr-23228	598	8	,	,	PUNCT
etr-23228	598	9	49	49	NUM
etr-23228	598	10	-	-	SYM
etr-23228	598	11	54	54	NUM
etr-23228	598	12	.	.	PUNCT
etr-23228	599	1	wood	wood	NOUN
etr-23228	599	2	,	,	PUNCT
etr-23228	599	3	a.	a.	PROPN
etr-23228	599	4	,	,	PUNCT
etr-23228	599	5	maltby	maltby	PROPN
etr-23228	599	6	,	,	PUNCT
etr-23228	599	7	j.	j.	PROPN
etr-23228	599	8	,	,	PUNCT
etr-23228	599	9	stewart	stewart	PROPN
etr-23228	599	10	,	,	PUNCT
etr-23228	599	11	n.	n.	PROPN
etr-23228	599	12	,	,	PUNCT
etr-23228	599	13	linley	linley	PROPN
etr-23228	599	14	,	,	PUNCT
etr-23228	599	15	p.	p.	PROPN
etr-23228	599	16	,	,	PUNCT
etr-23228	599	17	&	&	CCONJ
etr-23228	599	18	joseph	joseph	PROPN
etr-23228	599	19	,	,	PUNCT
etr-23228	599	20	s.	s.	PROPN
etr-23228	599	21	(	(	PUNCT
etr-23228	599	22	2008	2008	NUM
etr-23228	599	23	)	)	PUNCT
etr-23228	599	24	.	.	PUNCT
etr-23228	600	1	a	a	DET
etr-23228	600	2	social	social	ADJ
etr-23228	600	3	-	-	PUNCT
etr-23228	600	4	cognitive	cognitive	ADJ
etr-23228	600	5	model	model	NOUN
etr-23228	600	6	of	of	ADP
etr-23228	600	7	trait	trait	NOUN
etr-23228	600	8	and	and	CCONJ
etr-23228	600	9	state	state	NOUN
etr-23228	600	10	levels	level	NOUN
etr-23228	600	11	of	of	ADP
etr-23228	600	12	gratitude	gratitude	NOUN
etr-23228	600	13	.	.	PUNCT
etr-23228	601	1	emotion	emotion	NOUN
etr-23228	601	2	,	,	PUNCT
etr-23228	601	3	8(2	8(2	NUM
etr-23228	601	4	)	)	PUNCT
etr-23228	601	5	,	,	PUNCT
etr-23228	601	6	281–290	281–290	NUM
etr-23228	601	7	.	.	PUNCT
etr-23228	602	1	https://creativecommons.org/licenses/by/4.0/	https://creativecommons.org/licenses/by/4.0/	PROPN