id	sid	tid	token	lemma	pos
etr-26827	1	1	events	event	NOUN
etr-26827	1	2	and	and	CCONJ
etr-26827	1	3	tourism	tourism	NOUN
etr-26827	1	4	review	review	NOUN
etr-26827	1	5	events	event	NOUN
etr-26827	1	6	and	and	CCONJ
etr-26827	1	7	tourism	tourism	NOUN
etr-26827	1	8	review	review	NOUN
etr-26827	1	9	vol	vol	NOUN
etr-26827	1	10	.	.	PROPN
etr-26827	1	11	5	5	NUM
etr-26827	2	1	no	no	NOUN
etr-26827	2	2	.	.	NOUN
etr-26827	2	3	2	2	NUM
etr-26827	2	4	(	(	PUNCT
etr-26827	2	5	2022	2022	NUM
etr-26827	2	6	)	)	PUNCT
etr-26827	2	7	,	,	PUNCT
etr-26827	2	8	30	30	NUM
etr-26827	2	9	-	-	SYM
etr-26827	2	10	38	38	NUM
etr-26827	2	11	,	,	PUNCT
etr-26827	2	12	doi	doi	NOUN
etr-26827	2	13	:	:	PUNCT
etr-26827	2	14	10.18060/26827	10.18060/26827	NUM
etr-26827	2	15	copyright	copyright	NOUN
etr-26827	2	16	©	©	PROPN
etr-26827	2	17	2022	2022	NUM
etr-26827	2	18	godwin	godwin	NOUN
etr-26827	2	19	-	-	PUNCT
etr-26827	2	20	charles	charle	NOUN
etr-26827	2	21	ogbeide	ogbeide	ADJ
etr-26827	2	22	this	this	DET
etr-26827	2	23	work	work	NOUN
etr-26827	2	24	is	be	AUX
etr-26827	2	25	licensed	license	VERB
etr-26827	2	26	under	under	ADP
etr-26827	2	27	a	a	DET
etr-26827	2	28	creative	creative	ADJ
etr-26827	2	29	commons	common	NOUN
etr-26827	2	30	attribution	attribution	NOUN
etr-26827	2	31	4.0	4.0	NUM
etr-26827	2	32	international	international	ADJ
etr-26827	2	33	license	license	NOUN
etr-26827	2	34	.	.	PUNCT
etr-26827	3	1	events	event	NOUN
etr-26827	3	2	and	and	CCONJ
etr-26827	3	3	tourism	tourism	NOUN
etr-26827	3	4	review	review	NOUN
etr-26827	3	5	december	december	PROPN
etr-26827	3	6	2022	2022	NUM
etr-26827	3	7	volume	volume	NOUN
etr-26827	3	8	5	5	NUM
etr-26827	3	9	no	no	NOUN
etr-26827	3	10	.	.	NOUN
etr-26827	3	11	2	2	NUM
etr-26827	3	12	generation	generation	NOUN
etr-26827	3	13	y	y	NOUN
etr-26827	3	14	and	and	CCONJ
etr-26827	3	15	z	z	NOUN
etr-26827	3	16	perceptions	perception	NOUN
etr-26827	3	17	of	of	ADP
etr-26827	3	18	hospitality	hospitality	NOUN
etr-26827	3	19	self	self	NOUN
etr-26827	3	20	-	-	PUNCT
etr-26827	3	21	service	service	NOUN
etr-26827	3	22	technology	technology	NOUN
etr-26827	3	23	godwin	godwin	PROPN
etr-26827	3	24	-	-	PUNCT
etr-26827	3	25	charles	charles	PROPN
etr-26827	3	26	ogbeide	ogbeide	ADJ
etr-26827	3	27	metropolitan	metropolitan	PROPN
etr-26827	3	28	state	state	PROPN
etr-26827	3	29	university	university	PROPN
etr-26827	3	30	-	-	PUNCT
etr-26827	3	31	denver	denver	PROPN
etr-26827	3	32	correspondence	correspondence	NOUN
etr-26827	3	33	:	:	PUNCT
etr-26827	3	34	gogbeide@msudenver.edu	gogbeide@msudenver.edu	X
etr-26827	3	35	(	(	PUNCT
etr-26827	3	36	g.	g.	NOUN
etr-26827	3	37	ogbeide	ogbeide	ADJ
etr-26827	3	38	)	)	PUNCT
etr-26827	3	39	for	for	ADP
etr-26827	3	40	authors	author	NOUN
etr-26827	3	41	interested	interested	ADJ
etr-26827	3	42	in	in	ADP
etr-26827	3	43	submitting	submit	VERB
etr-26827	3	44	to	to	ADP
etr-26827	3	45	this	this	DET
etr-26827	3	46	journal	journal	NOUN
etr-26827	3	47	?	?	PUNCT
etr-26827	4	1	we	we	PRON
etr-26827	4	2	recommend	recommend	VERB
etr-26827	4	3	that	that	SCONJ
etr-26827	4	4	you	you	PRON
etr-26827	4	5	review	review	VERB
etr-26827	4	6	the	the	PRON
etr-26827	4	7	about	about	ADP
etr-26827	4	8	the	the	DET
etr-26827	4	9	journal	journal	NOUN
etr-26827	4	10	page	page	NOUN
etr-26827	4	11	for	for	ADP
etr-26827	4	12	the	the	DET
etr-26827	4	13	journal	journal	NOUN
etr-26827	4	14	's	's	PART
etr-26827	4	15	section	section	NOUN
etr-26827	4	16	policies	policy	NOUN
etr-26827	4	17	,	,	PUNCT
etr-26827	4	18	as	as	ADV
etr-26827	4	19	well	well	ADV
etr-26827	4	20	as	as	ADP
etr-26827	4	21	the	the	DET
etr-26827	4	22	author	author	NOUN
etr-26827	4	23	guidelines	guideline	NOUN
etr-26827	4	24	.	.	PUNCT
etr-26827	5	1	authors	author	NOUN
etr-26827	5	2	need	need	VERB
etr-26827	5	3	to	to	PART
etr-26827	5	4	register	register	VERB
etr-26827	5	5	with	with	ADP
etr-26827	5	6	the	the	DET
etr-26827	5	7	journal	journal	NOUN
etr-26827	5	8	prior	prior	ADV
etr-26827	5	9	to	to	ADP
etr-26827	5	10	submitting	submit	VERB
etr-26827	5	11	or	or	CCONJ
etr-26827	5	12	,	,	PUNCT
etr-26827	5	13	if	if	SCONJ
etr-26827	5	14	already	already	ADV
etr-26827	5	15	registered	register	VERB
etr-26827	5	16	,	,	PUNCT
etr-26827	5	17	can	can	AUX
etr-26827	5	18	simply	simply	ADV
etr-26827	5	19	log	log	VERB
etr-26827	5	20	in	in	ADP
etr-26827	5	21	and	and	CCONJ
etr-26827	5	22	begin	begin	VERB
etr-26827	5	23	the	the	DET
etr-26827	5	24	five	five	NUM
etr-26827	5	25	-	-	PUNCT
etr-26827	5	26	step	step	NOUN
etr-26827	5	27	process	process	NOUN
etr-26827	5	28	.	.	PUNCT
etr-26827	6	1	for	for	ADP
etr-26827	6	2	reviewers	reviewer	NOUN
etr-26827	6	3	if	if	SCONJ
etr-26827	6	4	you	you	PRON
etr-26827	6	5	are	be	AUX
etr-26827	6	6	interested	interested	ADJ
etr-26827	6	7	in	in	ADP
etr-26827	6	8	serving	serve	VERB
etr-26827	6	9	as	as	ADP
etr-26827	6	10	a	a	DET
etr-26827	6	11	peer	peer	NOUN
etr-26827	6	12	reviewer	reviewer	NOUN
etr-26827	6	13	,	,	PUNCT
etr-26827	6	14	please	please	INTJ
etr-26827	6	15	register	register	VERB
etr-26827	6	16	with	with	ADP
etr-26827	6	17	the	the	DET
etr-26827	6	18	journal	journal	NOUN
etr-26827	6	19	.	.	PUNCT
etr-26827	7	1	make	make	VERB
etr-26827	7	2	sure	sure	ADJ
etr-26827	7	3	to	to	PART
etr-26827	7	4	select	select	VERB
etr-26827	7	5	that	that	SCONJ
etr-26827	7	6	you	you	PRON
etr-26827	7	7	would	would	AUX
etr-26827	7	8	like	like	VERB
etr-26827	7	9	to	to	PART
etr-26827	7	10	be	be	AUX
etr-26827	7	11	contacted	contact	VERB
etr-26827	7	12	to	to	PART
etr-26827	7	13	review	review	VERB
etr-26827	7	14	submissions	submission	NOUN
etr-26827	7	15	for	for	ADP
etr-26827	7	16	this	this	DET
etr-26827	7	17	journal	journal	NOUN
etr-26827	7	18	.	.	PUNCT
etr-26827	8	1	also	also	ADV
etr-26827	8	2	,	,	PUNCT
etr-26827	8	3	be	be	AUX
etr-26827	8	4	sure	sure	ADJ
etr-26827	8	5	to	to	PART
etr-26827	8	6	include	include	VERB
etr-26827	8	7	your	your	PRON
etr-26827	8	8	reviewing	reviewing	NOUN
etr-26827	8	9	interests	interest	NOUN
etr-26827	8	10	,	,	PUNCT
etr-26827	8	11	separated	separate	VERB
etr-26827	8	12	by	by	ADP
etr-26827	8	13	a	a	DET
etr-26827	8	14	comma	comma	NOUN
etr-26827	8	15	.	.	PUNCT
etr-26827	9	1	about	about	ADP
etr-26827	9	2	events	event	NOUN
etr-26827	9	3	and	and	CCONJ
etr-26827	9	4	tourism	tourism	NOUN
etr-26827	9	5	review	review	NOUN
etr-26827	9	6	(	(	PUNCT
etr-26827	9	7	etr	etr	PROPN
etr-26827	9	8	)	)	PUNCT
etr-26827	9	9	etr	etr	PROPN
etr-26827	9	10	aims	aim	VERB
etr-26827	9	11	to	to	PART
etr-26827	9	12	advance	advance	VERB
etr-26827	9	13	the	the	DET
etr-26827	9	14	delivery	delivery	NOUN
etr-26827	9	15	of	of	ADP
etr-26827	9	16	events	event	NOUN
etr-26827	9	17	,	,	PUNCT
etr-26827	9	18	tourism	tourism	NOUN
etr-26827	9	19	and	and	CCONJ
etr-26827	9	20	hospitality	hospitality	NOUN
etr-26827	9	21	products	product	NOUN
etr-26827	9	22	and	and	CCONJ
etr-26827	9	23	services	service	NOUN
etr-26827	9	24	by	by	ADP
etr-26827	9	25	stimulating	stimulate	VERB
etr-26827	9	26	the	the	DET
etr-26827	9	27	submission	submission	NOUN
etr-26827	9	28	of	of	ADP
etr-26827	9	29	papers	paper	NOUN
etr-26827	9	30	from	from	ADP
etr-26827	9	31	both	both	DET
etr-26827	9	32	industry	industry	NOUN
etr-26827	9	33	and	and	CCONJ
etr-26827	9	34	academic	academic	ADJ
etr-26827	9	35	practitioners	practitioner	NOUN
etr-26827	9	36	and	and	CCONJ
etr-26827	9	37	researchers	researcher	NOUN
etr-26827	9	38	.	.	PUNCT
etr-26827	10	1	for	for	ADP
etr-26827	10	2	more	more	ADJ
etr-26827	10	3	information	information	NOUN
etr-26827	10	4	about	about	ADP
etr-26827	10	5	etr	etr	PROPN
etr-26827	10	6	visit	visit	VERB
etr-26827	10	7	the	the	DET
etr-26827	10	8	events	event	NOUN
etr-26827	10	9	and	and	CCONJ
etr-26827	10	10	tourism	tourism	NOUN
etr-26827	10	11	review	review	NOUN
etr-26827	10	12	.	.	PUNCT
etr-26827	11	1	recommended	recommend	VERB
etr-26827	11	2	citation	citation	NOUN
etr-26827	11	3	ogbeide	ogbeide	ADJ
etr-26827	11	4	,	,	PUNCT
etr-26827	11	5	g.	g.	PROPN
etr-26827	11	6	(	(	PUNCT
etr-26827	11	7	2022	2022	NUM
etr-26827	11	8	)	)	PUNCT
etr-26827	11	9	.	.	PUNCT
etr-26827	12	1	generation	generation	NOUN
etr-26827	12	2	y	y	PROPN
etr-26827	12	3	and	and	CCONJ
etr-26827	12	4	z	z	NOUN
etr-26827	12	5	perceptions	perception	NOUN
etr-26827	12	6	of	of	ADP
etr-26827	12	7	hospitality	hospitality	NOUN
etr-26827	12	8	self	self	NOUN
etr-26827	12	9	-	-	PUNCT
etr-26827	12	10	service	service	NOUN
etr-26827	12	11	technology	technology	NOUN
etr-26827	12	12	.	.	PUNCT
etr-26827	13	1	events	event	NOUN
etr-26827	13	2	and	and	CCONJ
etr-26827	13	3	tourism	tourism	NOUN
etr-26827	13	4	review	review	NOUN
etr-26827	13	5	,	,	PUNCT
etr-26827	13	6	5(2	5(2	NUM
etr-26827	13	7	)	)	PUNCT
etr-26827	13	8	,	,	PUNCT
etr-26827	13	9	30	30	NUM
etr-26827	13	10	-	-	SYM
etr-26827	13	11	38	38	NUM
etr-26827	13	12	.	.	PUNCT
etr-26827	14	1	https://creativecommons.org/licenses/by/4.0/	https://creativecommons.org/licenses/by/4.0/	PROPN
etr-26827	15	1	http://journals.iupui.edu/index.php/jet/about	http://journals.iupui.edu/index.php/jet/about	NUM
etr-26827	15	2	http://journals.iupui.edu/index.php/jet/about/submissions#authorguidelines	http://journals.iupui.edu/index.php/jet/about/submissions#authorguideline	NOUN
etr-26827	15	3	http://journals.iupui.edu/index.php/jet/user/register	http://journals.iupui.edu/index.php/jet/user/register	X
etr-26827	15	4	http://journals.iupui.edu/index.php/jet/user/register	http://journals.iupui.edu/index.php/jet/user/register	NOUN
etr-26827	15	5	http://journals.iupui.edu/index.php/index/login	http://journals.iupui.edu/index.php/index/login	PROPN
etr-26827	15	6	https://journals.iupui.edu/index.php/etr/user/register	https://journals.iupui.edu/index.php/etr/user/register	NOUN
etr-26827	15	7	http://journals.iupui.edu/index.php/etr	http://journals.iupui.edu/index.php/etr	PROPN
etr-26827	15	8	ogbeide	ogbeide	ADJ
etr-26827	15	9	,	,	PUNCT
etr-26827	15	10	g.	g.	PROPN
etr-26827	15	11	(	(	PUNCT
etr-26827	15	12	2022	2022	NUM
etr-26827	15	13	)	)	PUNCT
etr-26827	15	14	/	/	SYM
etr-26827	15	15	events	event	NOUN
etr-26827	15	16	and	and	CCONJ
etr-26827	15	17	tourism	tourism	NOUN
etr-26827	15	18	review	review	NOUN
etr-26827	15	19	,	,	PUNCT
etr-26827	15	20	5(2	5(2	NUM
etr-26827	15	21	)	)	PUNCT
etr-26827	15	22	,	,	PUNCT
etr-26827	15	23	30	30	NUM
etr-26827	15	24	-	-	SYM
etr-26827	15	25	38	38	NUM
etr-26827	15	26	.	.	PUNCT
etr-26827	15	27	31	31	NUM
etr-26827	15	28	events	event	NOUN
etr-26827	15	29	and	and	CCONJ
etr-26827	15	30	tourism	tourism	NOUN
etr-26827	15	31	review	review	NOUN
etr-26827	15	32	vol	vol	NOUN
etr-26827	15	33	.	.	PROPN
etr-26827	16	1	5	5	NUM
etr-26827	16	2	no	no	NOUN
etr-26827	16	3	.	.	NOUN
etr-26827	16	4	2	2	NUM
etr-26827	16	5	(	(	PUNCT
etr-26827	16	6	2022	2022	NUM
etr-26827	16	7	)	)	PUNCT
etr-26827	16	8	,	,	PUNCT
etr-26827	16	9	30	30	NUM
etr-26827	16	10	-	-	SYM
etr-26827	16	11	38	38	NUM
etr-26827	16	12	,	,	PUNCT
etr-26827	16	13	doi	doi	NOUN
etr-26827	16	14	:	:	PUNCT
etr-26827	16	15	10.18060/26827	10.18060/26827	NUM
etr-26827	16	16	copyright	copyright	NOUN
etr-26827	16	17	©	©	PROPN
etr-26827	16	18	2022	2022	NUM
etr-26827	16	19	godwin	godwin	NOUN
etr-26827	16	20	-	-	PUNCT
etr-26827	16	21	charles	charle	NOUN
etr-26827	16	22	ogbeide	ogbeide	ADJ
etr-26827	16	23	this	this	DET
etr-26827	16	24	work	work	NOUN
etr-26827	16	25	is	be	AUX
etr-26827	16	26	licensed	license	VERB
etr-26827	16	27	under	under	ADP
etr-26827	16	28	a	a	DET
etr-26827	16	29	creative	creative	ADJ
etr-26827	16	30	commons	common	NOUN
etr-26827	16	31	attribution	attribution	NOUN
etr-26827	16	32	4.0	4.0	NUM
etr-26827	16	33	international	international	ADJ
etr-26827	16	34	license	license	NOUN
etr-26827	16	35	.	.	PUNCT
etr-26827	17	1	abstract	abstract	ADJ
etr-26827	17	2	the	the	DET
etr-26827	17	3	purpose	purpose	NOUN
etr-26827	17	4	of	of	ADP
etr-26827	17	5	this	this	DET
etr-26827	17	6	study	study	NOUN
etr-26827	17	7	was	be	AUX
etr-26827	17	8	to	to	PART
etr-26827	17	9	investigate	investigate	VERB
etr-26827	17	10	the	the	DET
etr-26827	17	11	perceptions	perception	NOUN
etr-26827	17	12	of	of	ADP
etr-26827	17	13	generation	generation	NOUN
etr-26827	17	14	y	y	PROPN
etr-26827	17	15	and	and	CCONJ
etr-26827	17	16	z	z	PROPN
etr-26827	17	17	regarding	regard	VERB
etr-26827	17	18	selfservice	selfservice	NOUN
etr-26827	17	19	technology	technology	NOUN
etr-26827	17	20	and	and	CCONJ
etr-26827	17	21	personal	personal	ADJ
etr-26827	17	22	service	service	NOUN
etr-26827	17	23	in	in	ADP
etr-26827	17	24	the	the	DET
etr-26827	17	25	hospitality	hospitality	NOUN
etr-26827	17	26	industry	industry	NOUN
etr-26827	17	27	.	.	PUNCT
etr-26827	18	1	technologically	technologically	ADV
etr-26827	18	2	-	-	PUNCT
etr-26827	18	3	savvy	savvy	ADJ
etr-26827	18	4	collegiate	collegiate	ADJ
etr-26827	18	5	students	student	NOUN
etr-26827	18	6	in	in	ADP
etr-26827	18	7	the	the	DET
etr-26827	18	8	midwestern	midwestern	ADJ
etr-26827	18	9	part	part	NOUN
etr-26827	18	10	of	of	ADP
etr-26827	18	11	the	the	DET
etr-26827	18	12	usa	usa	PROPN
etr-26827	18	13	served	serve	VERB
etr-26827	18	14	as	as	ADP
etr-26827	18	15	the	the	DET
etr-26827	18	16	target	target	NOUN
etr-26827	18	17	population	population	NOUN
etr-26827	18	18	for	for	ADP
etr-26827	18	19	this	this	DET
etr-26827	18	20	study	study	NOUN
etr-26827	18	21	.	.	PUNCT
etr-26827	19	1	the	the	DET
etr-26827	19	2	results	result	NOUN
etr-26827	19	3	of	of	ADP
etr-26827	19	4	this	this	DET
etr-26827	19	5	study	study	NOUN
etr-26827	19	6	indicate	indicate	VERB
etr-26827	19	7	that	that	SCONJ
etr-26827	19	8	the	the	DET
etr-26827	19	9	participants	participant	NOUN
etr-26827	19	10	believe	believe	VERB
etr-26827	19	11	that	that	SCONJ
etr-26827	19	12	personal	personal	ADJ
etr-26827	19	13	service	service	NOUN
etr-26827	19	14	is	be	AUX
etr-26827	19	15	more	more	ADV
etr-26827	19	16	important	important	ADJ
etr-26827	19	17	than	than	ADP
etr-26827	19	18	the	the	DET
etr-26827	19	19	use	use	NOUN
etr-26827	19	20	of	of	ADP
etr-26827	19	21	self	self	NOUN
etr-26827	19	22	-	-	PUNCT
etr-26827	19	23	service	service	NOUN
etr-26827	19	24	technology	technology	NOUN
etr-26827	19	25	in	in	ADP
etr-26827	19	26	the	the	DET
etr-26827	19	27	hospitality	hospitality	NOUN
etr-26827	19	28	industry	industry	NOUN
etr-26827	19	29	.	.	PUNCT
etr-26827	20	1	however	however	ADV
etr-26827	20	2	,	,	PUNCT
etr-26827	20	3	generation	generation	NOUN
etr-26827	20	4	y	y	PROPN
etr-26827	20	5	and	and	CCONJ
etr-26827	20	6	z	z	NOUN
etr-26827	20	7	prefer	prefer	VERB
etr-26827	20	8	the	the	DET
etr-26827	20	9	convenience	convenience	NOUN
etr-26827	20	10	and	and	CCONJ
etr-26827	20	11	promptness	promptness	NOUN
etr-26827	20	12	of	of	ADP
etr-26827	20	13	self	self	NOUN
etr-26827	20	14	-	-	PUNCT
etr-26827	20	15	service	service	NOUN
etr-26827	20	16	technology	technology	NOUN
etr-26827	20	17	.	.	PUNCT
etr-26827	21	1	practical	practical	ADJ
etr-26827	21	2	implications	implication	NOUN
etr-26827	21	3	of	of	ADP
etr-26827	21	4	this	this	DET
etr-26827	21	5	study	study	NOUN
etr-26827	21	6	and	and	CCONJ
etr-26827	21	7	recommendations	recommendation	NOUN
etr-26827	21	8	for	for	ADP
etr-26827	21	9	further	further	ADJ
etr-26827	21	10	studies	study	NOUN
etr-26827	21	11	were	be	AUX
etr-26827	21	12	addressed	address	VERB
etr-26827	21	13	.	.	PUNCT
etr-26827	22	1	keywords	keyword	NOUN
etr-26827	22	2	:	:	PUNCT
etr-26827	22	3	generation	generation	NOUN
etr-26827	22	4	y	y	NOUN
etr-26827	22	5	;	;	PUNCT
etr-26827	22	6	generation	generation	NOUN
etr-26827	22	7	z	z	NOUN
etr-26827	22	8	;	;	PUNCT
etr-26827	22	9	personal	personal	ADJ
etr-26827	22	10	service	service	NOUN
etr-26827	22	11	;	;	PUNCT
etr-26827	22	12	self	self	NOUN
etr-26827	22	13	-	-	PUNCT
etr-26827	22	14	service	service	NOUN
etr-26827	22	15	technology	technology	NOUN
etr-26827	22	16	;	;	PUNCT
etr-26827	22	17	hospitality	hospitality	NOUN
etr-26827	22	18	;	;	PUNCT
etr-26827	22	19	customer	customer	NOUN
etr-26827	22	20	experience	experience	NOUN
etr-26827	22	21	introduction	introduction	NOUN
etr-26827	22	22	this	this	DET
etr-26827	22	23	current	current	ADJ
etr-26827	22	24	period	period	NOUN
etr-26827	22	25	in	in	ADP
etr-26827	22	26	human	human	ADJ
etr-26827	22	27	history	history	NOUN
etr-26827	22	28	is	be	AUX
etr-26827	22	29	known	know	VERB
etr-26827	22	30	as	as	ADP
etr-26827	22	31	the	the	DET
etr-26827	22	32	information	information	NOUN
etr-26827	22	33	age	age	NOUN
etr-26827	22	34	(	(	PUNCT
etr-26827	22	35	binh	binh	PROPN
etr-26827	22	36	,	,	PUNCT
etr-26827	22	37	2016	2016	NUM
etr-26827	22	38	)	)	PUNCT
etr-26827	22	39	,	,	PUNCT
etr-26827	22	40	characterized	characterize	VERB
etr-26827	22	41	by	by	ADP
etr-26827	22	42	a	a	DET
etr-26827	22	43	shift	shift	NOUN
etr-26827	22	44	in	in	ADP
etr-26827	22	45	focus	focus	NOUN
etr-26827	22	46	from	from	ADP
etr-26827	22	47	industrialization	industrialization	NOUN
etr-26827	22	48	to	to	ADP
etr-26827	22	49	computerization	computerization	NOUN
etr-26827	22	50	.	.	PUNCT
etr-26827	23	1	“	"	PUNCT
etr-26827	23	2	this	this	DET
etr-26827	23	3	evolution	evolution	NOUN
etr-26827	23	4	of	of	ADP
etr-26827	23	5	services	service	NOUN
etr-26827	23	6	is	be	AUX
etr-26827	23	7	somewhat	somewhat	ADV
etr-26827	23	8	similar	similar	ADJ
etr-26827	23	9	to	to	ADP
etr-26827	23	10	the	the	DET
etr-26827	23	11	past	past	ADJ
etr-26827	23	12	experience	experience	NOUN
etr-26827	23	13	in	in	ADP
etr-26827	23	14	the	the	DET
etr-26827	23	15	agricultural	agricultural	ADJ
etr-26827	23	16	and	and	CCONJ
etr-26827	23	17	manufacturing	manufacture	VERB
etr-26827	23	18	industry	industry	NOUN
etr-26827	23	19	where	where	SCONJ
etr-26827	23	20	human	human	ADJ
etr-26827	23	21	labor	labor	NOUN
etr-26827	23	22	has	have	AUX
etr-26827	23	23	been	be	AUX
etr-26827	23	24	relentlessly	relentlessly	ADV
etr-26827	23	25	replaced	replace	VERB
etr-26827	23	26	by	by	ADP
etr-26827	23	27	automation	automation	NOUN
etr-26827	23	28	”	"	PUNCT
etr-26827	23	29	(	(	PUNCT
etr-26827	23	30	ong	ong	INTJ
etr-26827	23	31	,	,	PUNCT
etr-26827	23	32	2010	2010	NUM
etr-26827	23	33	,	,	PUNCT
etr-26827	23	34	p.	p.	NOUN
etr-26827	23	35	8)	8)	NUM
etr-26827	23	36	.	.	PUNCT
etr-26827	24	1	with	with	ADP
etr-26827	24	2	the	the	DET
etr-26827	24	3	advent	advent	NOUN
etr-26827	24	4	of	of	ADP
etr-26827	24	5	information	information	NOUN
etr-26827	24	6	technology	technology	NOUN
etr-26827	24	7	,	,	PUNCT
etr-26827	24	8	some	some	PRON
etr-26827	24	9	have	have	AUX
etr-26827	24	10	lost	lose	VERB
etr-26827	24	11	their	their	PRON
etr-26827	24	12	jobs	job	NOUN
etr-26827	24	13	due	due	ADP
etr-26827	24	14	to	to	ADP
etr-26827	24	15	the	the	DET
etr-26827	24	16	digital	digital	ADJ
etr-26827	24	17	trend	trend	NOUN
etr-26827	24	18	of	of	ADP
etr-26827	24	19	self	self	NOUN
etr-26827	24	20	-	-	PUNCT
etr-26827	24	21	service	service	NOUN
etr-26827	24	22	technology	technology	NOUN
etr-26827	24	23	(	(	PUNCT
etr-26827	24	24	chen	chen	PROPN
etr-26827	24	25	,	,	PUNCT
etr-26827	24	26	2011	2011	NUM
etr-26827	24	27	)	)	PUNCT
etr-26827	24	28	.	.	PUNCT
etr-26827	25	1	the	the	DET
etr-26827	25	2	increasing	increase	VERB
etr-26827	25	3	use	use	NOUN
etr-26827	25	4	of	of	ADP
etr-26827	25	5	self	self	NOUN
etr-26827	25	6	-	-	PUNCT
etr-26827	25	7	service	service	NOUN
etr-26827	25	8	technology	technology	NOUN
etr-26827	25	9	is	be	AUX
etr-26827	25	10	changing	change	VERB
etr-26827	25	11	the	the	DET
etr-26827	25	12	essence	essence	NOUN
etr-26827	25	13	of	of	ADP
etr-26827	25	14	service	service	NOUN
etr-26827	25	15	experience	experience	NOUN
etr-26827	25	16	and	and	CCONJ
etr-26827	25	17	service	service	NOUN
etr-26827	25	18	failure	failure	NOUN
etr-26827	25	19	recovery	recovery	NOUN
etr-26827	25	20	(	(	PUNCT
etr-26827	25	21	bitner	bitner	NOUN
etr-26827	25	22	,	,	PUNCT
etr-26827	25	23	brown	brown	ADJ
etr-26827	25	24	,	,	PUNCT
etr-26827	25	25	&	&	CCONJ
etr-26827	25	26	meuter	meuter	NOUN
etr-26827	25	27	,	,	PUNCT
etr-26827	25	28	2000	2000	NUM
etr-26827	25	29	;	;	PUNCT
etr-26827	25	30	collier	collier	NOUN
etr-26827	25	31	,	,	PUNCT
etr-26827	25	32	breazeale	breazeale	NOUN
etr-26827	25	33	,	,	PUNCT
etr-26827	25	34	&	&	CCONJ
etr-26827	25	35	white	white	ADJ
etr-26827	25	36	,	,	PUNCT
etr-26827	25	37	2017	2017	NUM
etr-26827	25	38	)	)	PUNCT
etr-26827	25	39	.	.	PUNCT
etr-26827	26	1	this	this	DET
etr-26827	26	2	modification	modification	NOUN
etr-26827	26	3	of	of	ADP
etr-26827	26	4	decreased	decrease	VERB
etr-26827	26	5	social	social	ADJ
etr-26827	26	6	interaction	interaction	NOUN
etr-26827	26	7	is	be	AUX
etr-26827	26	8	noteworthy	noteworthy	ADJ
etr-26827	26	9	and	and	CCONJ
etr-26827	26	10	may	may	AUX
etr-26827	26	11	impact	impact	VERB
etr-26827	26	12	guest	guest	NOUN
etr-26827	26	13	satisfaction	satisfaction	NOUN
etr-26827	26	14	in	in	ADP
etr-26827	26	15	the	the	DET
etr-26827	26	16	hospitality	hospitality	NOUN
etr-26827	26	17	industry	industry	NOUN
etr-26827	26	18	.	.	PUNCT
etr-26827	27	1	even	even	ADV
etr-26827	27	2	with	with	ADP
etr-26827	27	3	extensive	extensive	ADJ
etr-26827	27	4	research	research	NOUN
etr-26827	27	5	surrounding	surround	VERB
etr-26827	27	6	the	the	DET
etr-26827	27	7	impact	impact	NOUN
etr-26827	27	8	of	of	ADP
etr-26827	27	9	technology	technology	NOUN
etr-26827	27	10	on	on	ADP
etr-26827	27	11	customer	customer	NOUN
etr-26827	27	12	retention	retention	NOUN
etr-26827	27	13	and	and	CCONJ
etr-26827	27	14	guest	guest	NOUN
etr-26827	27	15	satisfaction	satisfaction	NOUN
etr-26827	27	16	(	(	PUNCT
etr-26827	27	17	beatson	beatson	NOUN
etr-26827	27	18	,	,	PUNCT
etr-26827	27	19	coote	coote	PROPN
etr-26827	27	20	&	&	CCONJ
etr-26827	27	21	rudd	rudd	PROPN
etr-26827	27	22	,	,	PUNCT
etr-26827	27	23	2006	2006	NUM
etr-26827	27	24	)	)	PUNCT
etr-26827	27	25	,	,	PUNCT
etr-26827	27	26	generation	generation	NOUN
etr-26827	27	27	y	y	PROPN
etr-26827	27	28	and	and	CCONJ
etr-26827	27	29	z	z	PROPN
etr-26827	27	30	’s	’s	PART
etr-26827	27	31	perceptions	perception	NOUN
etr-26827	27	32	of	of	ADP
etr-26827	27	33	hospitality	hospitality	NOUN
etr-26827	27	34	self	self	NOUN
etr-26827	27	35	-	-	PUNCT
etr-26827	27	36	service	service	NOUN
etr-26827	27	37	technology	technology	NOUN
etr-26827	27	38	can	can	AUX
etr-26827	27	39	not	not	PART
etr-26827	27	40	be	be	AUX
etr-26827	27	41	undermined	undermine	VERB
etr-26827	27	42	.	.	PUNCT
etr-26827	28	1	this	this	DET
etr-26827	28	2	study	study	NOUN
etr-26827	28	3	intends	intend	VERB
etr-26827	28	4	to	to	PART
etr-26827	28	5	investigate	investigate	VERB
etr-26827	28	6	generation	generation	NOUN
etr-26827	28	7	y	y	PROPN
etr-26827	28	8	and	and	CCONJ
etr-26827	28	9	z	z	PROPN
etr-26827	28	10	’s	’s	PART
etr-26827	28	11	importance	importance	NOUN
etr-26827	28	12	and	and	CCONJ
etr-26827	28	13	preference	preference	NOUN
etr-26827	28	14	for	for	ADP
etr-26827	28	15	using	use	VERB
etr-26827	28	16	self	self	NOUN
etr-26827	28	17	-	-	PUNCT
etr-26827	28	18	service	service	NOUN
etr-26827	28	19	technologies	technology	NOUN
etr-26827	28	20	to	to	ADP
etr-26827	28	21	personal	personal	ADJ
etr-26827	28	22	service	service	NOUN
etr-26827	28	23	in	in	ADP
etr-26827	28	24	the	the	DET
etr-26827	28	25	hospitality	hospitality	NOUN
etr-26827	28	26	industry	industry	NOUN
etr-26827	28	27	.	.	PUNCT
etr-26827	29	1	literature	literature	NOUN
etr-26827	29	2	review	review	VERB
etr-26827	29	3	self	self	NOUN
etr-26827	29	4	-	-	PUNCT
etr-26827	29	5	service	service	NOUN
etr-26827	29	6	technology	technology	NOUN
etr-26827	29	7	a	a	DET
etr-26827	29	8	previous	previous	ADJ
etr-26827	29	9	study	study	NOUN
etr-26827	29	10	indicated	indicate	VERB
etr-26827	29	11	that	that	SCONJ
etr-26827	29	12	technological	technological	ADJ
etr-26827	29	13	advancement	advancement	NOUN
etr-26827	29	14	and	and	CCONJ
etr-26827	29	15	high	high	ADJ
etr-26827	29	16	labor	labor	NOUN
etr-26827	29	17	costs	cost	NOUN
etr-26827	29	18	drove	drive	VERB
etr-26827	29	19	service	service	NOUN
etr-26827	29	20	providers	provider	NOUN
etr-26827	29	21	to	to	PART
etr-26827	29	22	investigate	investigate	VERB
etr-26827	29	23	and	and	CCONJ
etr-26827	29	24	develop	develop	VERB
etr-26827	29	25	the	the	DET
etr-26827	29	26	self	self	NOUN
etr-26827	29	27	-	-	PUNCT
etr-26827	29	28	service	service	NOUN
etr-26827	29	29	delivery	delivery	NOUN
etr-26827	29	30	option	option	NOUN
etr-26827	29	31	(	(	PUNCT
etr-26827	29	32	shamdasani	shamdasani	PROPN
etr-26827	29	33	,	,	PUNCT
etr-26827	29	34	mukherjee	mukherjee	PROPN
etr-26827	29	35	,	,	PUNCT
etr-26827	29	36	&	&	CCONJ
etr-26827	29	37	malhotra	malhotra	PROPN
etr-26827	29	38	,	,	PUNCT
etr-26827	29	39	2008	2008	NUM
etr-26827	29	40	)	)	PUNCT
etr-26827	29	41	.	.	PUNCT
etr-26827	30	1	self	self	NOUN
etr-26827	30	2	-	-	PUNCT
etr-26827	30	3	service	service	NOUN
etr-26827	30	4	technology	technology	NOUN
etr-26827	30	5	is	be	AUX
etr-26827	30	6	becoming	become	VERB
etr-26827	30	7	popular	popular	ADJ
etr-26827	30	8	because	because	SCONJ
etr-26827	30	9	of	of	ADP
etr-26827	30	10	its	its	PRON
etr-26827	30	11	benefit	benefit	NOUN
etr-26827	30	12	to	to	ADP
etr-26827	30	13	both	both	DET
etr-26827	30	14	hoteliers	hotelier	NOUN
etr-26827	30	15	and	and	CCONJ
etr-26827	30	16	customers	customer	NOUN
etr-26827	30	17	(	(	PUNCT
etr-26827	30	18	kucukusta	kucukusta	PROPN
etr-26827	30	19	,	,	PUNCT
etr-26827	30	20	heung	heung	PROPN
etr-26827	30	21	&	&	CCONJ
etr-26827	30	22	hui	hui	PROPN
etr-26827	30	23	,	,	PUNCT
etr-26827	30	24	2012	2012	NUM
etr-26827	30	25	)	)	PUNCT
etr-26827	30	26	.	.	PUNCT
etr-26827	31	1	self	self	NOUN
etr-26827	31	2	-	-	PUNCT
etr-26827	31	3	service	service	NOUN
etr-26827	31	4	technology	technology	NOUN
etr-26827	31	5	is	be	AUX
etr-26827	31	6	based	base	VERB
etr-26827	31	7	on	on	ADP
etr-26827	31	8	“	"	PUNCT
etr-26827	31	9	technological	technological	ADJ
etr-26827	31	10	interfaces	interface	NOUN
etr-26827	31	11	that	that	PRON
etr-26827	31	12	enable	enable	VERB
etr-26827	31	13	customers	customer	NOUN
etr-26827	31	14	to	to	PART
etr-26827	31	15	produce	produce	VERB
etr-26827	31	16	a	a	DET
etr-26827	31	17	service	service	NOUN
etr-26827	31	18	independent	independent	ADJ
etr-26827	31	19	of	of	ADP
etr-26827	31	20	direct	direct	ADJ
etr-26827	31	21	service	service	NOUN
etr-26827	31	22	employee	employee	NOUN
etr-26827	31	23	involvement	involvement	NOUN
etr-26827	31	24	”	"	PUNCT
etr-26827	31	25	(	(	PUNCT
etr-26827	31	26	meuter	meuter	NOUN
etr-26827	31	27	et	et	PROPN
etr-26827	31	28	al	al	PROPN
etr-26827	31	29	.	.	PROPN
etr-26827	31	30	,	,	PUNCT
etr-26827	31	31	2000	2000	NUM
etr-26827	31	32	,	,	PUNCT
etr-26827	31	33	p.	p.	NOUN
etr-26827	31	34	50	50	NUM
etr-26827	31	35	)	)	PUNCT
etr-26827	31	36	.	.	PUNCT
etr-26827	32	1	many	many	ADJ
etr-26827	32	2	organizations	organization	NOUN
etr-26827	32	3	use	use	VERB
etr-26827	32	4	these	these	DET
etr-26827	32	5	technology	technology	NOUN
etr-26827	32	6	-	-	PUNCT
etr-26827	32	7	based	base	VERB
etr-26827	32	8	self	self	NOUN
etr-26827	32	9	-	-	PUNCT
etr-26827	32	10	services	service	NOUN
etr-26827	32	11	to	to	PART
etr-26827	32	12	increase	increase	VERB
etr-26827	32	13	service	service	NOUN
etr-26827	32	14	productivity	productivity	NOUN
etr-26827	32	15	while	while	SCONJ
etr-26827	32	16	reducing	reduce	VERB
etr-26827	32	17	service	service	NOUN
etr-26827	32	18	delivery	delivery	NOUN
etr-26827	32	19	costs	cost	NOUN
etr-26827	32	20	(	(	PUNCT
etr-26827	32	21	meuter	meuter	NOUN
etr-26827	32	22	&	&	CCONJ
etr-26827	32	23	bitner	bitner	PROPN
etr-26827	32	24	,	,	PUNCT
etr-26827	32	25	1998	1998	NUM
etr-26827	32	26	;	;	PUNCT
etr-26827	32	27	shamdasani	shamdasani	PROPN
etr-26827	32	28	,	,	PUNCT
etr-26827	32	29	mukherjee	mukherjee	PROPN
etr-26827	32	30	,	,	PUNCT
etr-26827	32	31	&	&	CCONJ
etr-26827	32	32	malhotra	malhotra	PROPN
etr-26827	32	33	,	,	PUNCT
etr-26827	32	34	2008	2008	NUM
etr-26827	32	35	)	)	PUNCT
etr-26827	32	36	.	.	PUNCT
etr-26827	33	1	during	during	ADP
etr-26827	33	2	self	self	NOUN
etr-26827	33	3	-	-	PUNCT
etr-26827	33	4	service	service	NOUN
etr-26827	33	5	,	,	PUNCT
etr-26827	33	6	customers	customer	NOUN
etr-26827	33	7	often	often	ADV
etr-26827	33	8	take	take	VERB
etr-26827	33	9	on	on	ADP
etr-26827	33	10	a	a	DET
etr-26827	33	11	partial	partial	ADJ
etr-26827	33	12	employee	employee	NOUN
etr-26827	33	13	role	role	NOUN
etr-26827	33	14	,	,	PUNCT
etr-26827	33	15	and	and	CCONJ
etr-26827	33	16	employees	employee	NOUN
etr-26827	33	17	offer	offer	VERB
etr-26827	33	18	little	little	ADJ
etr-26827	33	19	to	to	ADP
etr-26827	33	20	no	no	DET
etr-26827	33	21	support	support	NOUN
etr-26827	33	22	to	to	PART
etr-26827	33	23	complete	complete	VERB
etr-26827	33	24	the	the	DET
etr-26827	33	25	transactions	transaction	NOUN
etr-26827	33	26	https://creativecommons.org/licenses/by/4.0/	https://creativecommons.org/licenses/by/4.0/	PROPN
etr-26827	33	27	ogbeide	ogbeide	ADJ
etr-26827	33	28	,	,	PUNCT
etr-26827	33	29	g.	g.	PROPN
etr-26827	33	30	(	(	PUNCT
etr-26827	33	31	2022	2022	NUM
etr-26827	33	32	)	)	PUNCT
etr-26827	33	33	/	/	SYM
etr-26827	33	34	events	event	NOUN
etr-26827	33	35	and	and	CCONJ
etr-26827	33	36	tourism	tourism	NOUN
etr-26827	33	37	review	review	NOUN
etr-26827	33	38	,	,	PUNCT
etr-26827	33	39	5(2	5(2	NUM
etr-26827	33	40	)	)	PUNCT
etr-26827	33	41	,	,	PUNCT
etr-26827	33	42	30	30	NUM
etr-26827	33	43	-	-	SYM
etr-26827	33	44	38	38	NUM
etr-26827	33	45	.	.	PUNCT
etr-26827	34	1	32	32	NUM
etr-26827	34	2	events	event	NOUN
etr-26827	34	3	and	and	CCONJ
etr-26827	34	4	tourism	tourism	NOUN
etr-26827	34	5	review	review	NOUN
etr-26827	34	6	vol	vol	NOUN
etr-26827	34	7	.	.	PROPN
etr-26827	34	8	5	5	NUM
etr-26827	34	9	no	no	NOUN
etr-26827	34	10	.	.	NOUN
etr-26827	34	11	2	2	NUM
etr-26827	34	12	(	(	PUNCT
etr-26827	34	13	2022	2022	NUM
etr-26827	34	14	)	)	PUNCT
etr-26827	34	15	,	,	PUNCT
etr-26827	34	16	30	30	NUM
etr-26827	34	17	-	-	SYM
etr-26827	34	18	38	38	NUM
etr-26827	34	19	,	,	PUNCT
etr-26827	34	20	doi	doi	NOUN
etr-26827	34	21	:	:	PUNCT
etr-26827	34	22	10.18060/26827	10.18060/26827	NUM
etr-26827	34	23	copyright	copyright	NOUN
etr-26827	34	24	©	©	PROPN
etr-26827	34	25	2022	2022	NUM
etr-26827	34	26	godwin	godwin	NOUN
etr-26827	34	27	-	-	PUNCT
etr-26827	34	28	charles	charle	NOUN
etr-26827	34	29	ogbeide	ogbeide	ADJ
etr-26827	34	30	this	this	DET
etr-26827	34	31	work	work	NOUN
etr-26827	34	32	is	be	AUX
etr-26827	34	33	licensed	license	VERB
etr-26827	34	34	under	under	ADP
etr-26827	34	35	a	a	DET
etr-26827	34	36	creative	creative	ADJ
etr-26827	34	37	commons	common	NOUN
etr-26827	34	38	attribution	attribution	NOUN
etr-26827	34	39	4.0	4.0	NUM
etr-26827	34	40	international	international	ADJ
etr-26827	34	41	license	license	NOUN
etr-26827	34	42	.	.	PUNCT
etr-26827	35	1	(	(	PUNCT
etr-26827	35	2	meuter	meuter	NOUN
etr-26827	35	3	et	et	PROPN
etr-26827	35	4	al	al	PROPN
etr-26827	35	5	.	.	PROPN
etr-26827	35	6	,	,	PUNCT
etr-26827	35	7	2005	2005	NUM
etr-26827	35	8	;	;	PUNCT
etr-26827	35	9	zhu	zhu	PROPN
etr-26827	35	10	et	et	PROPN
etr-26827	35	11	al	al	PROPN
etr-26827	35	12	.	.	PROPN
etr-26827	35	13	,	,	PUNCT
etr-26827	35	14	2007	2007	NUM
etr-26827	35	15	;	;	PUNCT
etr-26827	35	16	ding	de	VERB
etr-26827	35	17	et	et	PROPN
etr-26827	35	18	al	al	PROPN
etr-26827	35	19	.	.	PROPN
etr-26827	35	20	,	,	PUNCT
etr-26827	35	21	2011	2011	NUM
etr-26827	35	22	)	)	PUNCT
etr-26827	35	23	.	.	PUNCT
etr-26827	36	1	thus	thus	ADV
etr-26827	36	2	,	,	PUNCT
etr-26827	36	3	using	use	VERB
etr-26827	36	4	these	these	DET
etr-26827	36	5	technologies	technology	NOUN
etr-26827	36	6	might	might	AUX
etr-26827	36	7	affect	affect	VERB
etr-26827	36	8	service	service	NOUN
etr-26827	36	9	quality	quality	NOUN
etr-26827	36	10	,	,	PUNCT
etr-26827	36	11	customer	customer	NOUN
etr-26827	36	12	satisfaction	satisfaction	NOUN
etr-26827	36	13	,	,	PUNCT
etr-26827	36	14	and	and	CCONJ
etr-26827	36	15	customer	customer	NOUN
etr-26827	36	16	loyalty	loyalty	NOUN
etr-26827	36	17	(	(	PUNCT
etr-26827	36	18	chen	chen	PROPN
etr-26827	36	19	,	,	PUNCT
etr-26827	36	20	2011	2011	NUM
etr-26827	36	21	)	)	PUNCT
etr-26827	36	22	.	.	PUNCT
etr-26827	37	1	the	the	DET
etr-26827	37	2	disadvantages	disadvantage	NOUN
etr-26827	37	3	of	of	ADP
etr-26827	37	4	self	self	NOUN
etr-26827	37	5	-	-	PUNCT
etr-26827	37	6	service	service	NOUN
etr-26827	37	7	technology	technology	NOUN
etr-26827	37	8	include	include	VERB
etr-26827	37	9	social	social	ADJ
etr-26827	37	10	stress	stress	NOUN
etr-26827	37	11	and	and	CCONJ
etr-26827	37	12	the	the	DET
etr-26827	37	13	wariness	wariness	NOUN
etr-26827	37	14	of	of	ADP
etr-26827	37	15	technology	technology	NOUN
etr-26827	37	16	.	.	PUNCT
etr-26827	38	1	some	some	DET
etr-26827	38	2	customers	customer	NOUN
etr-26827	38	3	feel	feel	VERB
etr-26827	38	4	anxious	anxious	ADJ
etr-26827	38	5	about	about	ADP
etr-26827	38	6	using	use	VERB
etr-26827	38	7	self	self	NOUN
etr-26827	38	8	-	-	PUNCT
etr-26827	38	9	service	service	NOUN
etr-26827	38	10	technology	technology	NOUN
etr-26827	38	11	(	(	PUNCT
etr-26827	38	12	lovelock	lovelock	PROPN
etr-26827	38	13	&	&	CCONJ
etr-26827	38	14	wirtz	wirtz	PROPN
etr-26827	38	15	,	,	PUNCT
etr-26827	38	16	2007	2007	NUM
etr-26827	38	17	)	)	PUNCT
etr-26827	38	18	.	.	PUNCT
etr-26827	39	1	nevertheless	nevertheless	ADV
etr-26827	39	2	,	,	PUNCT
etr-26827	39	3	self	self	NOUN
etr-26827	39	4	-	-	PUNCT
etr-26827	39	5	service	service	NOUN
etr-26827	39	6	technology	technology	NOUN
etr-26827	39	7	holds	hold	VERB
etr-26827	39	8	a	a	DET
etr-26827	39	9	valuable	valuable	ADJ
etr-26827	39	10	place	place	NOUN
etr-26827	39	11	in	in	ADP
etr-26827	39	12	modern	modern	ADJ
etr-26827	39	13	businesses	business	NOUN
etr-26827	39	14	,	,	PUNCT
etr-26827	39	15	serving	serve	VERB
etr-26827	39	16	convenience	convenience	NOUN
etr-26827	39	17	needs	need	NOUN
etr-26827	39	18	for	for	ADP
etr-26827	39	19	customers	customer	NOUN
etr-26827	39	20	and	and	CCONJ
etr-26827	39	21	cost	cost	NOUN
etr-26827	39	22	-	-	PUNCT
etr-26827	39	23	saving	save	VERB
etr-26827	39	24	needs	need	NOUN
etr-26827	39	25	pursued	pursue	VERB
etr-26827	39	26	by	by	ADP
etr-26827	39	27	business	business	NOUN
etr-26827	39	28	owners	owner	NOUN
etr-26827	39	29	(	(	PUNCT
etr-26827	39	30	oh	oh	INTJ
etr-26827	39	31	et	et	PROPN
etr-26827	39	32	al	al	PROPN
etr-26827	39	33	.	.	PROPN
etr-26827	39	34	,	,	PUNCT
etr-26827	39	35	2013	2013	NUM
etr-26827	39	36	;	;	PUNCT
etr-26827	39	37	collier	collier	PROPN
etr-26827	39	38	&	&	CCONJ
etr-26827	39	39	barnes	barnes	PROPN
etr-26827	39	40	,	,	PUNCT
etr-26827	39	41	2015	2015	NUM
etr-26827	39	42	)	)	PUNCT
etr-26827	39	43	.	.	PUNCT
etr-26827	40	1	personal	personal	ADJ
etr-26827	40	2	service	service	NOUN
etr-26827	40	3	researchers	researcher	NOUN
etr-26827	40	4	emphasize	emphasize	VERB
etr-26827	40	5	that	that	SCONJ
etr-26827	40	6	the	the	DET
etr-26827	40	7	interaction	interaction	NOUN
etr-26827	40	8	between	between	ADP
etr-26827	40	9	the	the	DET
etr-26827	40	10	service	service	NOUN
etr-26827	40	11	employee	employee	NOUN
etr-26827	40	12	and	and	CCONJ
etr-26827	40	13	the	the	DET
etr-26827	40	14	customer	customer	NOUN
etr-26827	40	15	allows	allow	VERB
etr-26827	40	16	individualized	individualized	ADJ
etr-26827	40	17	attention	attention	NOUN
etr-26827	40	18	to	to	ADP
etr-26827	40	19	the	the	DET
etr-26827	40	20	customer	customer	NOUN
etr-26827	40	21	’s	’s	PART
etr-26827	40	22	needs	need	NOUN
etr-26827	40	23	and	and	CCONJ
etr-26827	40	24	preferences	preference	NOUN
etr-26827	40	25	,	,	PUNCT
etr-26827	40	26	provides	provide	VERB
etr-26827	40	27	important	important	ADJ
etr-26827	40	28	relational	relational	ADJ
etr-26827	40	29	benefits	benefit	NOUN
etr-26827	40	30	to	to	ADP
etr-26827	40	31	customers	customer	NOUN
etr-26827	40	32	,	,	PUNCT
etr-26827	40	33	fosters	foster	VERB
etr-26827	40	34	trust	trust	NOUN
etr-26827	40	35	,	,	PUNCT
etr-26827	40	36	and	and	CCONJ
etr-26827	40	37	creates	create	VERB
etr-26827	40	38	social	social	ADJ
etr-26827	40	39	bonds	bond	NOUN
etr-26827	40	40	between	between	ADP
etr-26827	40	41	the	the	DET
etr-26827	40	42	employee	employee	NOUN
etr-26827	40	43	and	and	CCONJ
etr-26827	40	44	the	the	DET
etr-26827	40	45	customer	customer	NOUN
etr-26827	40	46	(	(	PUNCT
etr-26827	40	47	forrester	forrester	PROPN
etr-26827	40	48	,	,	PUNCT
etr-26827	40	49	2018	2018	NUM
etr-26827	40	50	)	)	PUNCT
etr-26827	40	51	.	.	PUNCT
etr-26827	41	1	customers	customer	NOUN
etr-26827	41	2	welcome	welcome	VERB
etr-26827	41	3	the	the	DET
etr-26827	41	4	extra	extra	ADJ
etr-26827	41	5	level	level	NOUN
etr-26827	41	6	of	of	ADP
etr-26827	41	7	help	help	NOUN
etr-26827	41	8	from	from	ADP
etr-26827	41	9	personal	personal	ADJ
etr-26827	41	10	service	service	NOUN
etr-26827	41	11	,	,	PUNCT
etr-26827	41	12	which	which	PRON
etr-26827	41	13	ultimately	ultimately	ADV
etr-26827	41	14	enhances	enhance	VERB
etr-26827	41	15	evaluations	evaluation	NOUN
etr-26827	41	16	of	of	ADP
etr-26827	41	17	the	the	DET
etr-26827	41	18	service	service	NOUN
etr-26827	41	19	experience	experience	NOUN
etr-26827	41	20	(	(	PUNCT
etr-26827	41	21	collier	collier	NOUN
etr-26827	41	22	,	,	PUNCT
etr-26827	41	23	breazeale	breazeale	NOUN
etr-26827	41	24	,	,	PUNCT
etr-26827	41	25	&	&	CCONJ
etr-26827	41	26	white	white	ADJ
etr-26827	41	27	,	,	PUNCT
etr-26827	41	28	2017	2017	NUM
etr-26827	41	29	)	)	PUNCT
etr-26827	41	30	.	.	PUNCT
etr-26827	42	1	the	the	DET
etr-26827	42	2	humanization	humanization	NOUN
etr-26827	42	3	of	of	ADP
etr-26827	42	4	customer	customer	NOUN
etr-26827	42	5	service	service	NOUN
etr-26827	42	6	processes	process	NOUN
etr-26827	42	7	is	be	AUX
etr-26827	42	8	vital	vital	ADJ
etr-26827	42	9	.	.	PUNCT
etr-26827	43	1	despite	despite	SCONJ
etr-26827	43	2	this	this	PRON
etr-26827	43	3	,	,	PUNCT
etr-26827	43	4	customers	customer	NOUN
etr-26827	43	5	use	use	VERB
etr-26827	43	6	self	self	NOUN
etr-26827	43	7	-	-	PUNCT
etr-26827	43	8	service	service	NOUN
etr-26827	43	9	technologies	technology	NOUN
etr-26827	43	10	more	more	ADV
etr-26827	43	11	frequently	frequently	ADV
etr-26827	43	12	,	,	PUNCT
etr-26827	43	13	resulting	result	VERB
etr-26827	43	14	in	in	ADP
etr-26827	43	15	fewer	few	ADJ
etr-26827	43	16	possibilities	possibility	NOUN
etr-26827	43	17	for	for	ADP
etr-26827	43	18	true	true	ADJ
etr-26827	43	19	human	human	ADJ
etr-26827	43	20	interaction	interaction	NOUN
etr-26827	43	21	and	and	CCONJ
etr-26827	43	22	sociability	sociability	NOUN
etr-26827	43	23	(	(	PUNCT
etr-26827	43	24	forrester	forrester	PROPN
etr-26827	43	25	,	,	PUNCT
etr-26827	43	26	2018	2018	NUM
etr-26827	43	27	)	)	PUNCT
etr-26827	43	28	.	.	PUNCT
etr-26827	44	1	one	one	NUM
etr-26827	44	2	of	of	ADP
etr-26827	44	3	the	the	DET
etr-26827	44	4	managerial	managerial	ADJ
etr-26827	44	5	implications	implication	NOUN
etr-26827	44	6	of	of	ADP
etr-26827	44	7	the	the	DET
etr-26827	44	8	above	above	ADJ
etr-26827	44	9	phenomenon	phenomenon	NOUN
etr-26827	44	10	is	be	AUX
etr-26827	44	11	determining	determine	VERB
etr-26827	44	12	the	the	DET
etr-26827	44	13	right	right	ADJ
etr-26827	44	14	balance	balance	NOUN
etr-26827	44	15	for	for	ADP
etr-26827	44	16	utilizing	utilize	VERB
etr-26827	44	17	self	self	NOUN
etr-26827	44	18	-	-	PUNCT
etr-26827	44	19	service	service	NOUN
etr-26827	44	20	technology	technology	NOUN
etr-26827	44	21	and	and	CCONJ
etr-26827	44	22	personal	personal	ADJ
etr-26827	44	23	service	service	NOUN
etr-26827	44	24	in	in	ADP
etr-26827	44	25	the	the	DET
etr-26827	44	26	hospitality	hospitality	NOUN
etr-26827	44	27	industry	industry	NOUN
etr-26827	44	28	.	.	PUNCT
etr-26827	45	1	hence	hence	ADV
etr-26827	45	2	,	,	PUNCT
etr-26827	45	3	the	the	DET
etr-26827	45	4	purpose	purpose	NOUN
etr-26827	45	5	of	of	ADP
etr-26827	45	6	this	this	DET
etr-26827	45	7	study	study	NOUN
etr-26827	45	8	was	be	AUX
etr-26827	45	9	to	to	PART
etr-26827	45	10	investigate	investigate	VERB
etr-26827	45	11	the	the	DET
etr-26827	45	12	perceptions	perception	NOUN
etr-26827	45	13	of	of	ADP
etr-26827	45	14	generation	generation	NOUN
etr-26827	45	15	y	y	PROPN
etr-26827	45	16	and	and	CCONJ
etr-26827	45	17	z	z	PROPN
etr-26827	45	18	regarding	regard	VERB
etr-26827	45	19	self	self	NOUN
etr-26827	45	20	-	-	PUNCT
etr-26827	45	21	service	service	NOUN
etr-26827	45	22	technology	technology	NOUN
etr-26827	45	23	and	and	CCONJ
etr-26827	45	24	personal	personal	ADJ
etr-26827	45	25	service	service	NOUN
etr-26827	45	26	in	in	ADP
etr-26827	45	27	the	the	DET
etr-26827	45	28	hospitality	hospitality	NOUN
etr-26827	45	29	industry	industry	NOUN
etr-26827	45	30	.	.	PUNCT
etr-26827	46	1	thus	thus	ADV
etr-26827	46	2	,	,	PUNCT
etr-26827	46	3	the	the	DET
etr-26827	46	4	following	follow	VERB
etr-26827	46	5	hypotheses	hypothesis	NOUN
etr-26827	46	6	were	be	AUX
etr-26827	46	7	proposed	propose	VERB
etr-26827	46	8	:	:	PUNCT
etr-26827	46	9	h1	h1	NOUN
etr-26827	46	10	:	:	PUNCT
etr-26827	46	11	there	there	PRON
etr-26827	46	12	is	be	VERB
etr-26827	46	13	no	no	DET
etr-26827	46	14	difference	difference	NOUN
etr-26827	46	15	in	in	ADP
etr-26827	46	16	the	the	DET
etr-26827	46	17	level	level	NOUN
etr-26827	46	18	of	of	ADP
etr-26827	46	19	importance	importance	NOUN
etr-26827	46	20	between	between	ADP
etr-26827	46	21	personal	personal	ADJ
etr-26827	46	22	service	service	NOUN
etr-26827	46	23	and	and	CCONJ
etr-26827	46	24	the	the	DET
etr-26827	46	25	use	use	NOUN
etr-26827	46	26	of	of	ADP
etr-26827	46	27	self	self	NOUN
etr-26827	46	28	-	-	PUNCT
etr-26827	46	29	service	service	NOUN
etr-26827	46	30	technology	technology	NOUN
etr-26827	46	31	in	in	ADP
etr-26827	46	32	the	the	DET
etr-26827	46	33	hospitality	hospitality	NOUN
etr-26827	46	34	industry	industry	NOUN
etr-26827	46	35	.	.	PUNCT
etr-26827	47	1	h2	h2	NOUN
etr-26827	47	2	:	:	PUNCT
etr-26827	47	3	there	there	PRON
etr-26827	47	4	is	be	VERB
etr-26827	47	5	no	no	DET
etr-26827	47	6	preference	preference	NOUN
etr-26827	47	7	between	between	ADP
etr-26827	47	8	personal	personal	ADJ
etr-26827	47	9	service	service	NOUN
etr-26827	47	10	and	and	CCONJ
etr-26827	47	11	the	the	DET
etr-26827	47	12	use	use	NOUN
etr-26827	47	13	of	of	ADP
etr-26827	47	14	self	self	NOUN
etr-26827	47	15	-	-	PUNCT
etr-26827	47	16	service	service	NOUN
etr-26827	47	17	technology	technology	NOUN
etr-26827	47	18	in	in	ADP
etr-26827	47	19	the	the	DET
etr-26827	47	20	hospitality	hospitality	NOUN
etr-26827	47	21	industry	industry	NOUN
etr-26827	47	22	.	.	PUNCT
etr-26827	48	1	h3	h3	NOUN
etr-26827	48	2	:	:	PUNCT
etr-26827	48	3	generation	generation	NOUN
etr-26827	48	4	y	y	PROPN
etr-26827	48	5	and	and	CCONJ
etr-26827	48	6	z	z	NOUN
etr-26827	48	7	students	student	NOUN
etr-26827	48	8	prefer	prefer	VERB
etr-26827	48	9	the	the	DET
etr-26827	48	10	convenience	convenience	NOUN
etr-26827	48	11	of	of	ADP
etr-26827	48	12	the	the	DET
etr-26827	48	13	use	use	NOUN
etr-26827	48	14	of	of	ADP
etr-26827	48	15	self	self	NOUN
etr-26827	48	16	-	-	PUNCT
etr-26827	48	17	service	service	NOUN
etr-26827	48	18	technology	technology	NOUN
etr-26827	48	19	to	to	ADP
etr-26827	48	20	personal	personal	ADJ
etr-26827	48	21	service	service	NOUN
etr-26827	48	22	.	.	PUNCT
etr-26827	49	1	h4	h4	NOUN
etr-26827	49	2	:	:	PUNCT
etr-26827	49	3	generation	generation	NOUN
etr-26827	49	4	y	y	PROPN
etr-26827	49	5	and	and	CCONJ
etr-26827	49	6	z	z	NOUN
etr-26827	49	7	students	student	NOUN
etr-26827	49	8	prefer	prefer	VERB
etr-26827	49	9	the	the	DET
etr-26827	49	10	promptness	promptness	NOUN
etr-26827	49	11	of	of	ADP
etr-26827	49	12	the	the	DET
etr-26827	49	13	use	use	NOUN
etr-26827	49	14	of	of	ADP
etr-26827	49	15	self	self	NOUN
etr-26827	49	16	-	-	PUNCT
etr-26827	49	17	service	service	NOUN
etr-26827	49	18	technology	technology	NOUN
etr-26827	49	19	to	to	ADP
etr-26827	49	20	personal	personal	ADJ
etr-26827	49	21	service	service	NOUN
etr-26827	49	22	.	.	PUNCT
etr-26827	50	1	methodology	methodology	NOUN
etr-26827	50	2	population	population	NOUN
etr-26827	50	3	and	and	CCONJ
etr-26827	50	4	sample	sample	NOUN
etr-26827	50	5	selection	selection	NOUN
etr-26827	50	6	collegiate	collegiate	ADJ
etr-26827	50	7	students	student	NOUN
etr-26827	50	8	in	in	ADP
etr-26827	50	9	the	the	DET
etr-26827	50	10	midwestern	midwestern	ADJ
etr-26827	50	11	part	part	NOUN
etr-26827	50	12	of	of	ADP
etr-26827	50	13	the	the	DET
etr-26827	50	14	usa	usa	PROPN
etr-26827	50	15	who	who	PRON
etr-26827	50	16	were	be	AUX
etr-26827	50	17	technologically	technologically	ADV
etr-26827	50	18	savvy	savvy	ADJ
etr-26827	50	19	and	and	CCONJ
etr-26827	50	20	familiar	familiar	ADJ
etr-26827	50	21	with	with	ADP
etr-26827	50	22	selfservice	selfservice	NOUN
etr-26827	50	23	technologies	technology	NOUN
etr-26827	50	24	served	serve	VERB
etr-26827	50	25	as	as	ADP
etr-26827	50	26	the	the	DET
etr-26827	50	27	target	target	NOUN
etr-26827	50	28	population	population	NOUN
etr-26827	50	29	for	for	ADP
etr-26827	50	30	this	this	DET
etr-26827	50	31	study	study	NOUN
etr-26827	50	32	.	.	PUNCT
etr-26827	51	1	the	the	DET
etr-26827	51	2	sample	sample	NOUN
etr-26827	51	3	selection	selection	NOUN
etr-26827	51	4	for	for	ADP
etr-26827	51	5	this	this	DET
etr-26827	51	6	study	study	NOUN
etr-26827	51	7	was	be	AUX
etr-26827	51	8	a	a	DET
etr-26827	51	9	random	random	ADJ
etr-26827	51	10	sample	sample	NOUN
etr-26827	51	11	of	of	ADP
etr-26827	51	12	generation	generation	NOUN
etr-26827	51	13	y	y	PROPN
etr-26827	51	14	and	and	CCONJ
etr-26827	51	15	z	z	PROPN
etr-26827	51	16	students	student	NOUN
etr-26827	51	17	.	.	PUNCT
etr-26827	52	1	validity	validity	NOUN
etr-26827	52	2	and	and	CCONJ
etr-26827	52	3	reliability	reliability	NOUN
etr-26827	52	4	the	the	DET
etr-26827	52	5	instrument	instrument	NOUN
etr-26827	52	6	for	for	ADP
etr-26827	52	7	this	this	DET
etr-26827	52	8	study	study	NOUN
etr-26827	52	9	was	be	AUX
etr-26827	52	10	adapted	adapt	VERB
etr-26827	52	11	from	from	ADP
etr-26827	52	12	the	the	DET
etr-26827	52	13	literature	literature	NOUN
etr-26827	52	14	review	review	NOUN
etr-26827	52	15	and	and	CCONJ
etr-26827	52	16	consisted	consist	VERB
etr-26827	52	17	of	of	ADP
etr-26827	52	18	three	three	NUM
etr-26827	52	19	parts	part	NOUN
etr-26827	52	20	.	.	PUNCT
etr-26827	53	1	part	part	NOUN
etr-26827	53	2	i	i	PRON
etr-26827	53	3	was	be	AUX
etr-26827	53	4	used	use	VERB
etr-26827	53	5	to	to	PART
etr-26827	53	6	measure	measure	VERB
etr-26827	53	7	consumer	consumer	NOUN
etr-26827	53	8	perceptions	perception	NOUN
etr-26827	53	9	and	and	CCONJ
etr-26827	53	10	preferences	preference	NOUN
etr-26827	53	11	for	for	ADP
etr-26827	53	12	personal	personal	ADJ
etr-26827	53	13	service	service	NOUN
etr-26827	53	14	in	in	ADP
etr-26827	53	15	the	the	DET
etr-26827	53	16	hospitality	hospitality	NOUN
etr-26827	53	17	industry	industry	NOUN
etr-26827	53	18	.	.	PUNCT
etr-26827	54	1	part	part	NOUN
etr-26827	54	2	ii	ii	PROPN
etr-26827	54	3	measured	measure	VERB
etr-26827	54	4	consumer	consumer	NOUN
etr-26827	54	5	perceptions	perception	NOUN
etr-26827	54	6	and	and	CCONJ
etr-26827	54	7	preferences	preference	NOUN
etr-26827	54	8	for	for	ADP
etr-26827	54	9	self	self	NOUN
etr-26827	54	10	-	-	PUNCT
etr-26827	54	11	service	service	NOUN
etr-26827	54	12	technology	technology	NOUN
etr-26827	54	13	in	in	ADP
etr-26827	54	14	the	the	DET
etr-26827	54	15	hospitality	hospitality	NOUN
etr-26827	54	16	industry	industry	NOUN
etr-26827	54	17	.	.	PUNCT
etr-26827	55	1	part	part	NOUN
etr-26827	55	2	iii	iii	NUM
etr-26827	55	3	of	of	ADP
etr-26827	55	4	the	the	DET
etr-26827	55	5	instrument	instrument	NOUN
etr-26827	55	6	included	include	VERB
etr-26827	55	7	questions	question	NOUN
etr-26827	55	8	about	about	ADP
etr-26827	55	9	the	the	DET
etr-26827	55	10	demographic	demographic	ADJ
etr-26827	55	11	characteristics	characteristic	NOUN
etr-26827	55	12	of	of	ADP
etr-26827	55	13	the	the	DET
etr-26827	55	14	participants	participant	NOUN
etr-26827	55	15	.	.	PUNCT
etr-26827	56	1	part	part	NOUN
etr-26827	56	2	i	i	PRON
etr-26827	56	3	and	and	CCONJ
etr-26827	56	4	part	part	PROPN
etr-26827	56	5	ii	ii	PROPN
etr-26827	56	6	of	of	ADP
etr-26827	56	7	the	the	DET
etr-26827	56	8	instrument	instrument	NOUN
etr-26827	56	9	were	be	AUX
etr-26827	56	10	based	base	VERB
etr-26827	56	11	on	on	ADP
etr-26827	56	12	a	a	DET
etr-26827	56	13	five	five	NUM
etr-26827	56	14	-	-	PUNCT
etr-26827	56	15	point	point	NOUN
etr-26827	56	16	likert	likert	ADJ
etr-26827	56	17	scale	scale	NOUN
etr-26827	56	18	.	.	PUNCT
etr-26827	57	1	a	a	DET
etr-26827	57	2	panel	panel	NOUN
etr-26827	57	3	of	of	ADP
etr-26827	57	4	experts	expert	NOUN
etr-26827	57	5	established	establish	VERB
etr-26827	57	6	the	the	DET
etr-26827	57	7	instrument	instrument	NOUN
etr-26827	57	8	's	's	PART
etr-26827	57	9	validity	validity	NOUN
etr-26827	57	10	,	,	PUNCT
etr-26827	57	11	and	and	CCONJ
etr-26827	57	12	its	its	PRON
etr-26827	57	13	reliability	reliability	NOUN
etr-26827	57	14	was	be	AUX
etr-26827	57	15	0.80	0.80	NUM
etr-26827	57	16	,	,	PUNCT
etr-26827	57	17	which	which	PRON
etr-26827	57	18	indicates	indicate	VERB
etr-26827	57	19	good	good	ADJ
etr-26827	57	20	internal	internal	ADJ
etr-26827	57	21	consistency	consistency	NOUN
etr-26827	57	22	among	among	ADP
etr-26827	57	23	the	the	DET
etr-26827	57	24	data	datum	NOUN
etr-26827	57	25	collected	collect	VERB
etr-26827	57	26	(	(	PUNCT
etr-26827	57	27	ary	ary	PROPN
etr-26827	57	28	et	et	PROPN
etr-26827	57	29	al	al	PROPN
etr-26827	57	30	.	.	PROPN
etr-26827	57	31	,	,	PUNCT
etr-26827	57	32	2002	2002	NUM
etr-26827	57	33	;	;	PUNCT
etr-26827	57	34	ogbeide	ogbeide	ADJ
etr-26827	57	35	,	,	PUNCT
etr-26827	57	36	2006	2006	NUM
etr-26827	57	37	)	)	PUNCT
etr-26827	57	38	.	.	PUNCT
etr-26827	58	1	https://creativecommons.org/licenses/by/4.0/	https://creativecommons.org/licenses/by/4.0/	PROPN
etr-26827	58	2	ogbeide	ogbeide	PROPN
etr-26827	58	3	,	,	PUNCT
etr-26827	58	4	g.	g.	PROPN
etr-26827	58	5	(	(	PUNCT
etr-26827	58	6	2022	2022	NUM
etr-26827	58	7	)	)	PUNCT
etr-26827	58	8	/	/	SYM
etr-26827	58	9	events	event	NOUN
etr-26827	58	10	and	and	CCONJ
etr-26827	58	11	tourism	tourism	NOUN
etr-26827	58	12	review	review	NOUN
etr-26827	58	13	,	,	PUNCT
etr-26827	58	14	5(2	5(2	NUM
etr-26827	58	15	)	)	PUNCT
etr-26827	58	16	,	,	PUNCT
etr-26827	58	17	30	30	NUM
etr-26827	58	18	-	-	SYM
etr-26827	58	19	38	38	NUM
etr-26827	58	20	.	.	PUNCT
etr-26827	59	1	33	33	NUM
etr-26827	59	2	events	event	NOUN
etr-26827	59	3	and	and	CCONJ
etr-26827	59	4	tourism	tourism	NOUN
etr-26827	59	5	review	review	NOUN
etr-26827	59	6	vol	vol	NOUN
etr-26827	59	7	.	.	PROPN
etr-26827	59	8	5	5	NUM
etr-26827	59	9	no	no	NOUN
etr-26827	59	10	.	.	NOUN
etr-26827	59	11	2	2	NUM
etr-26827	59	12	(	(	PUNCT
etr-26827	59	13	2022	2022	NUM
etr-26827	59	14	)	)	PUNCT
etr-26827	59	15	,	,	PUNCT
etr-26827	59	16	30	30	NUM
etr-26827	59	17	-	-	SYM
etr-26827	59	18	38	38	NUM
etr-26827	59	19	,	,	PUNCT
etr-26827	59	20	doi	doi	NOUN
etr-26827	59	21	:	:	PUNCT
etr-26827	59	22	10.18060/26827	10.18060/26827	NUM
etr-26827	59	23	copyright	copyright	NOUN
etr-26827	59	24	©	©	PROPN
etr-26827	59	25	2022	2022	NUM
etr-26827	59	26	godwin	godwin	NOUN
etr-26827	59	27	-	-	PUNCT
etr-26827	59	28	charles	charle	NOUN
etr-26827	59	29	ogbeide	ogbeide	ADJ
etr-26827	59	30	this	this	DET
etr-26827	59	31	work	work	NOUN
etr-26827	59	32	is	be	AUX
etr-26827	59	33	licensed	license	VERB
etr-26827	59	34	under	under	ADP
etr-26827	59	35	a	a	DET
etr-26827	59	36	creative	creative	ADJ
etr-26827	59	37	commons	common	NOUN
etr-26827	59	38	attribution	attribution	NOUN
etr-26827	59	39	4.0	4.0	NUM
etr-26827	59	40	international	international	ADJ
etr-26827	59	41	license	license	NOUN
etr-26827	59	42	.	.	PUNCT
etr-26827	60	1	data	datum	NOUN
etr-26827	60	2	collection	collection	NOUN
etr-26827	60	3	and	and	CCONJ
etr-26827	60	4	analysis	analysis	NOUN
etr-26827	60	5	data	datum	NOUN
etr-26827	60	6	collection	collection	NOUN
etr-26827	60	7	was	be	AUX
etr-26827	60	8	via	via	ADP
etr-26827	60	9	an	an	DET
etr-26827	60	10	online	online	ADJ
etr-26827	60	11	survey	survey	NOUN
etr-26827	60	12	link	link	NOUN
etr-26827	60	13	(	(	PUNCT
etr-26827	60	14	qualtrics	qualtric	NOUN
etr-26827	60	15	)	)	PUNCT
etr-26827	60	16	.	.	PUNCT
etr-26827	61	1	collected	collect	VERB
etr-26827	61	2	data	datum	NOUN
etr-26827	61	3	was	be	AUX
etr-26827	61	4	analyzed	analyze	VERB
etr-26827	61	5	using	use	VERB
etr-26827	61	6	the	the	DET
etr-26827	61	7	statistical	statistical	ADJ
etr-26827	61	8	package	package	NOUN
etr-26827	61	9	for	for	ADP
etr-26827	61	10	social	social	ADJ
etr-26827	61	11	sciences	science	NOUN
etr-26827	61	12	(	(	PUNCT
etr-26827	61	13	spss	spss	PROPN
etr-26827	61	14	)	)	PUNCT
etr-26827	61	15	version	version	NOUN
etr-26827	61	16	24	24	NUM
etr-26827	61	17	.	.	PUNCT
etr-26827	62	1	results	result	NOUN
etr-26827	62	2	and	and	CCONJ
etr-26827	62	3	discussions	discussion	NOUN
etr-26827	62	4	a	a	DET
etr-26827	62	5	total	total	NOUN
etr-26827	62	6	of	of	ADP
etr-26827	62	7	209	209	NUM
etr-26827	62	8	respondents	respondent	NOUN
etr-26827	62	9	provided	provide	VERB
etr-26827	62	10	usable	usable	ADJ
etr-26827	62	11	data	datum	NOUN
etr-26827	62	12	as	as	ADP
etr-26827	62	13	the	the	DET
etr-26827	62	14	sample	sample	NOUN
etr-26827	62	15	for	for	ADP
etr-26827	62	16	this	this	DET
etr-26827	62	17	study	study	NOUN
etr-26827	62	18	.	.	PUNCT
etr-26827	63	1	about	about	ADV
etr-26827	63	2	72	72	NUM
etr-26827	63	3	percent	percent	NOUN
etr-26827	63	4	of	of	ADP
etr-26827	63	5	the	the	DET
etr-26827	63	6	respondents	respondent	NOUN
etr-26827	63	7	were	be	AUX
etr-26827	63	8	female	female	ADJ
etr-26827	63	9	,	,	PUNCT
etr-26827	63	10	27	27	NUM
etr-26827	63	11	percent	percent	NOUN
etr-26827	63	12	were	be	AUX
etr-26827	63	13	male	male	ADJ
etr-26827	63	14	,	,	PUNCT
etr-26827	63	15	and	and	CCONJ
etr-26827	63	16	one	one	NUM
etr-26827	63	17	percent	percent	NOUN
etr-26827	63	18	of	of	ADP
etr-26827	63	19	the	the	DET
etr-26827	63	20	respondents	respondent	NOUN
etr-26827	63	21	'	'	PART
etr-26827	63	22	gender	gender	NOUN
etr-26827	63	23	was	be	AUX
etr-26827	63	24	unknown	unknown	ADJ
etr-26827	63	25	.	.	PUNCT
etr-26827	64	1	the	the	DET
etr-26827	64	2	age	age	NOUN
etr-26827	64	3	of	of	ADP
etr-26827	64	4	the	the	DET
etr-26827	64	5	respondents	respondent	NOUN
etr-26827	64	6	ranged	range	VERB
etr-26827	64	7	between	between	ADP
etr-26827	64	8	18	18	NUM
etr-26827	64	9	-	-	SYM
etr-26827	64	10	38	38	NUM
etr-26827	64	11	years	year	NOUN
etr-26827	64	12	old	old	ADJ
etr-26827	64	13	.	.	PUNCT
etr-26827	65	1	tables	table	NOUN
etr-26827	65	2	1	1	NUM
etr-26827	65	3	,	,	PUNCT
etr-26827	65	4	2	2	NUM
etr-26827	65	5	,	,	PUNCT
etr-26827	65	6	and	and	CCONJ
etr-26827	65	7	3	3	NUM
etr-26827	65	8	show	show	VERB
etr-26827	65	9	the	the	DET
etr-26827	65	10	mean	mean	ADJ
etr-26827	65	11	and	and	CCONJ
etr-26827	65	12	standard	standard	ADJ
etr-26827	65	13	deviation	deviation	NOUN
etr-26827	65	14	of	of	ADP
etr-26827	65	15	the	the	DET
etr-26827	65	16	"	"	PUNCT
etr-26827	65	17	reservation	reservation	NOUN
etr-26827	65	18	,	,	PUNCT
etr-26827	65	19	check	check	NOUN
etr-26827	65	20	-	-	PUNCT
etr-26827	65	21	in	in	NOUN
etr-26827	65	22	,	,	PUNCT
etr-26827	65	23	and	and	CCONJ
etr-26827	65	24	check	check	NOUN
etr-26827	65	25	-	-	PUNCT
etr-26827	65	26	out	out	ADP
etr-26827	65	27	services	service	NOUN
etr-26827	65	28	importance	importance	NOUN
etr-26827	65	29	,	,	PUNCT
etr-26827	65	30	"	"	PUNCT
etr-26827	65	31	"	"	PUNCT
etr-26827	65	32	reservation	reservation	NOUN
etr-26827	65	33	and	and	CCONJ
etr-26827	65	34	room	room	NOUN
etr-26827	65	35	services	service	NOUN
etr-26827	65	36	preference	preference	NOUN
etr-26827	65	37	,	,	PUNCT
etr-26827	65	38	"	"	PUNCT
etr-26827	65	39	and	and	CCONJ
etr-26827	65	40	"	"	PUNCT
etr-26827	65	41	perception	perception	NOUN
etr-26827	65	42	of	of	ADP
etr-26827	65	43	personal	personal	ADJ
etr-26827	65	44	service	service	NOUN
etr-26827	65	45	and	and	CCONJ
etr-26827	65	46	self	self	NOUN
etr-26827	65	47	-	-	PUNCT
etr-26827	65	48	service	service	NOUN
etr-26827	65	49	technology	technology	NOUN
etr-26827	65	50	processes	process	NOUN
etr-26827	65	51	,	,	PUNCT
etr-26827	65	52	"	"	PUNCT
etr-26827	65	53	respectively	respectively	ADV
etr-26827	65	54	.	.	PUNCT
etr-26827	65	55	table	table	NOUN
etr-26827	65	56	1	1	NUM
etr-26827	65	57	.	.	PUNCT
etr-26827	65	58	reservation	reservation	NOUN
etr-26827	65	59	,	,	PUNCT
etr-26827	65	60	check	check	NOUN
etr-26827	65	61	-	-	PUNCT
etr-26827	65	62	in	in	NOUN
etr-26827	65	63	,	,	PUNCT
etr-26827	65	64	and	and	CCONJ
etr-26827	65	65	check	check	NOUN
etr-26827	65	66	-	-	PUNCT
etr-26827	65	67	out	out	ADP
etr-26827	65	68	services	service	NOUN
etr-26827	65	69	importance	importance	NOUN
etr-26827	65	70	service	service	NOUN
etr-26827	65	71	process	process	NOUN
etr-26827	65	72	of	of	ADP
etr-26827	65	73	service	service	NOUN
etr-26827	65	74	mean	mean	NOUN
etr-26827	65	75	std	std	X
etr-26827	65	76	.	.	PUNCT
etr-26827	66	1	deviation	deviation	NOUN
etr-26827	66	2	personal	personal	ADJ
etr-26827	66	3	service	service	NOUN
etr-26827	66	4	it	it	PRON
etr-26827	66	5	is	be	AUX
etr-26827	66	6	important	important	ADJ
etr-26827	66	7	to	to	ADP
etr-26827	66	8	me	i	PRON
etr-26827	66	9	that	that	SCONJ
etr-26827	66	10	i	i	PRON
etr-26827	66	11	am	be	AUX
etr-26827	66	12	provided	provide	VERB
etr-26827	66	13	check	check	NOUN
etr-26827	66	14	-	-	PUNCT
etr-26827	66	15	in	in	ADP
etr-26827	66	16	services	service	NOUN
etr-26827	66	17	by	by	ADP
etr-26827	66	18	a	a	DET
etr-26827	66	19	person	person	NOUN
etr-26827	66	20	during	during	ADP
etr-26827	66	21	my	my	PRON
etr-26827	66	22	visit	visit	NOUN
etr-26827	66	23	to	to	ADP
etr-26827	66	24	a	a	DET
etr-26827	66	25	hotel	hotel	NOUN
etr-26827	66	26	3.89	3.89	NUM
etr-26827	66	27	1.11	1.11	NUM
etr-26827	66	28	self	self	NOUN
etr-26827	66	29	-	-	PUNCT
etr-26827	66	30	service	service	NOUN
etr-26827	66	31	technology	technology	NOUN
etr-26827	66	32	it	it	PRON
etr-26827	66	33	is	be	AUX
etr-26827	66	34	important	important	ADJ
etr-26827	66	35	to	to	ADP
etr-26827	66	36	me	i	PRON
etr-26827	66	37	that	that	SCONJ
etr-26827	66	38	there	there	PRON
etr-26827	66	39	are	be	VERB
etr-26827	66	40	self	self	NOUN
etr-26827	66	41	-	-	PUNCT
etr-26827	66	42	service	service	NOUN
etr-26827	66	43	technology	technology	NOUN
etr-26827	66	44	(	(	PUNCT
etr-26827	66	45	self	self	NOUN
etr-26827	66	46	-	-	PUNCT
etr-26827	66	47	service	service	NOUN
etr-26827	66	48	kiosk	kiosk	NOUN
etr-26827	66	49	)	)	PUNCT
etr-26827	66	50	in	in	ADP
etr-26827	66	51	a	a	DET
etr-26827	66	52	hotel	hotel	NOUN
etr-26827	66	53	for	for	ADP
etr-26827	66	54	check	check	NOUN
etr-26827	66	55	-	-	PUNCT
etr-26827	66	56	in	in	ADP
etr-26827	66	57	services	service	NOUN
etr-26827	66	58	3.08	3.08	NUM
etr-26827	66	59	1.15	1.15	NUM
etr-26827	66	60	personal	personal	ADJ
etr-26827	66	61	service	service	NOUN
etr-26827	66	62	it	it	PRON
etr-26827	66	63	is	be	AUX
etr-26827	66	64	important	important	ADJ
etr-26827	66	65	to	to	ADP
etr-26827	66	66	me	i	PRON
etr-26827	66	67	that	that	SCONJ
etr-26827	66	68	i	i	PRON
etr-26827	66	69	am	be	AUX
etr-26827	66	70	provided	provide	VERB
etr-26827	66	71	check	check	NOUN
etr-26827	66	72	-	-	PUNCT
etr-26827	66	73	out	out	ADP
etr-26827	66	74	services	service	NOUN
etr-26827	66	75	by	by	ADP
etr-26827	66	76	a	a	DET
etr-26827	66	77	person	person	NOUN
etr-26827	66	78	during	during	ADP
etr-26827	66	79	my	my	PRON
etr-26827	66	80	visit	visit	NOUN
etr-26827	66	81	to	to	ADP
etr-26827	66	82	a	a	DET
etr-26827	66	83	hotel	hotel	NOUN
etr-26827	66	84	3.32	3.32	NUM
etr-26827	66	85	1.38	1.38	NUM
etr-26827	66	86	self	self	NOUN
etr-26827	66	87	-	-	PUNCT
etr-26827	66	88	service	service	NOUN
etr-26827	66	89	technology	technology	NOUN
etr-26827	66	90	it	it	PRON
etr-26827	66	91	is	be	AUX
etr-26827	66	92	important	important	ADJ
etr-26827	66	93	to	to	ADP
etr-26827	66	94	me	i	PRON
etr-26827	66	95	that	that	SCONJ
etr-26827	66	96	there	there	PRON
etr-26827	66	97	are	be	VERB
etr-26827	66	98	self	self	NOUN
etr-26827	66	99	-	-	PUNCT
etr-26827	66	100	service	service	NOUN
etr-26827	66	101	technology	technology	NOUN
etr-26827	66	102	(	(	PUNCT
etr-26827	66	103	self	self	NOUN
etr-26827	66	104	-	-	PUNCT
etr-26827	66	105	service	service	NOUN
etr-26827	66	106	kiosk	kiosk	NOUN
etr-26827	66	107	)	)	PUNCT
etr-26827	66	108	in	in	ADP
etr-26827	66	109	a	a	DET
etr-26827	66	110	hotel	hotel	NOUN
etr-26827	66	111	for	for	ADP
etr-26827	66	112	check	check	NOUN
etr-26827	66	113	-	-	PUNCT
etr-26827	66	114	out	out	ADP
etr-26827	66	115	services	service	NOUN
etr-26827	66	116	3.26	3.26	NUM
etr-26827	66	117	1.17	1.17	NUM
etr-26827	66	118	personal	personal	ADJ
etr-26827	66	119	service	service	NOUN
etr-26827	66	120	it	it	PRON
etr-26827	66	121	is	be	AUX
etr-26827	66	122	important	important	ADJ
etr-26827	66	123	to	to	ADP
etr-26827	66	124	me	i	PRON
etr-26827	66	125	that	that	SCONJ
etr-26827	66	126	i	i	PRON
etr-26827	66	127	am	be	AUX
etr-26827	66	128	provided	provide	VERB
etr-26827	66	129	reservation	reservation	NOUN
etr-26827	66	130	services	service	NOUN
etr-26827	66	131	by	by	ADP
etr-26827	66	132	a	a	DET
etr-26827	66	133	person	person	NOUN
etr-26827	66	134	during	during	ADP
etr-26827	66	135	my	my	PRON
etr-26827	66	136	visit	visit	NOUN
etr-26827	66	137	to	to	ADP
etr-26827	66	138	a	a	DET
etr-26827	66	139	hotel	hotel	NOUN
etr-26827	66	140	3.16	3.16	NUM
etr-26827	66	141	1.23	1.23	NUM
etr-26827	66	142	self	self	NOUN
etr-26827	66	143	-	-	PUNCT
etr-26827	66	144	service	service	NOUN
etr-26827	66	145	technology	technology	NOUN
etr-26827	66	146	it	it	PRON
etr-26827	66	147	is	be	AUX
etr-26827	66	148	important	important	ADJ
etr-26827	66	149	to	to	ADP
etr-26827	66	150	me	i	PRON
etr-26827	66	151	that	that	SCONJ
etr-26827	66	152	there	there	PRON
etr-26827	66	153	are	be	VERB
etr-26827	66	154	self	self	NOUN
etr-26827	66	155	-	-	PUNCT
etr-26827	66	156	service	service	NOUN
etr-26827	66	157	technology	technology	NOUN
etr-26827	66	158	(	(	PUNCT
etr-26827	66	159	self	self	NOUN
etr-26827	66	160	-	-	PUNCT
etr-26827	66	161	service	service	NOUN
etr-26827	66	162	kiosk	kiosk	NOUN
etr-26827	66	163	)	)	PUNCT
etr-26827	66	164	in	in	ADP
etr-26827	66	165	a	a	DET
etr-26827	66	166	hotel	hotel	NOUN
etr-26827	66	167	for	for	ADP
etr-26827	66	168	reservation	reservation	NOUN
etr-26827	66	169	services	service	NOUN
etr-26827	66	170	.	.	PUNCT
etr-26827	67	1	3.36	3.36	NUM
etr-26827	67	2	1.18	1.18	NUM
etr-26827	67	3	n	n	NOUN
etr-26827	67	4	=	=	SYM
etr-26827	67	5	209	209	NUM
etr-26827	67	6	table	table	NOUN
etr-26827	67	7	2	2	NUM
etr-26827	67	8	.	.	PUNCT
etr-26827	67	9	reservation	reservation	NOUN
etr-26827	67	10	and	and	CCONJ
etr-26827	67	11	room	room	NOUN
etr-26827	67	12	services	service	NOUN
etr-26827	67	13	preference	preference	NOUN
etr-26827	67	14	service	service	NOUN
etr-26827	67	15	process	process	NOUN
etr-26827	67	16	of	of	ADP
etr-26827	67	17	service	service	NOUN
etr-26827	67	18	mean	mean	NOUN
etr-26827	67	19	std	std	X
etr-26827	67	20	.	.	PUNCT
etr-26827	68	1	deviation	deviation	NOUN
etr-26827	68	2	personal	personal	ADJ
etr-26827	68	3	service	service	NOUN
etr-26827	68	4	i	i	PRON
etr-26827	68	5	prefer	prefer	VERB
etr-26827	68	6	to	to	PART
etr-26827	68	7	reserve	reserve	VERB
etr-26827	68	8	my	my	PRON
etr-26827	68	9	hotel	hotel	NOUN
etr-26827	68	10	room	room	NOUN
etr-26827	68	11	through	through	ADP
etr-26827	68	12	mail	mail	NOUN
etr-26827	68	13	1.43	1.43	NUM
etr-26827	68	14	0.84	0.84	NUM
etr-26827	68	15	i	i	PRON
etr-26827	68	16	prefer	prefer	VERB
etr-26827	68	17	to	to	PART
etr-26827	68	18	reserve	reserve	VERB
etr-26827	68	19	my	my	PRON
etr-26827	68	20	hotel	hotel	NOUN
etr-26827	68	21	room	room	NOUN
etr-26827	68	22	through	through	ADP
etr-26827	68	23	fax	fax	NOUN
etr-26827	68	24	1.30	1.30	NUM
etr-26827	68	25	0.69	0.69	NUM
etr-26827	68	26	self	self	NOUN
etr-26827	68	27	-	-	PUNCT
etr-26827	68	28	service	service	NOUN
etr-26827	68	29	technology	technology	NOUN
etr-26827	68	30	i	i	PRON
etr-26827	68	31	prefer	prefer	VERB
etr-26827	68	32	reserving	reserve	VERB
etr-26827	68	33	my	my	PRON
etr-26827	68	34	room	room	NOUN
etr-26827	68	35	at	at	ADP
etr-26827	68	36	a	a	DET
etr-26827	68	37	hotel	hotel	NOUN
etr-26827	68	38	through	through	ADP
etr-26827	68	39	a	a	DET
etr-26827	68	40	website	website	NOUN
etr-26827	68	41	without	without	ADP
etr-26827	68	42	the	the	DET
etr-26827	68	43	involvement	involvement	NOUN
etr-26827	68	44	of	of	ADP
etr-26827	68	45	human	human	ADJ
etr-26827	68	46	interaction	interaction	NOUN
etr-26827	68	47	4.26	4.26	NUM
etr-26827	68	48	0.94	0.94	NUM
etr-26827	68	49	personal	personal	ADJ
etr-26827	68	50	service	service	NOUN
etr-26827	68	51	i	i	PRON
etr-26827	68	52	prefer	prefer	VERB
etr-26827	68	53	talking	talk	VERB
etr-26827	68	54	to	to	ADP
etr-26827	68	55	a	a	DET
etr-26827	68	56	person	person	NOUN
etr-26827	68	57	on	on	ADP
etr-26827	68	58	the	the	DET
etr-26827	68	59	phone	phone	NOUN
etr-26827	68	60	for	for	ADP
etr-26827	68	61	my	my	PRON
etr-26827	68	62	hotel	hotel	NOUN
etr-26827	68	63	room	room	NOUN
etr-26827	68	64	reservation	reservation	VERB
etr-26827	68	65	2.84	2.84	NUM
etr-26827	68	66	1.33	1.33	NUM
etr-26827	68	67	self	self	NOUN
etr-26827	68	68	-	-	PUNCT
etr-26827	68	69	service	service	NOUN
etr-26827	68	70	technology	technology	NOUN
etr-26827	68	71	i	i	PRON
etr-26827	68	72	prefer	prefer	VERB
etr-26827	68	73	reserving	reserve	VERB
etr-26827	68	74	my	my	PRON
etr-26827	68	75	hotel	hotel	NOUN
etr-26827	68	76	room	room	NOUN
etr-26827	68	77	through	through	ADP
etr-26827	68	78	a	a	DET
etr-26827	68	79	phone	phone	NOUN
etr-26827	68	80	call	call	NOUN
etr-26827	68	81	with	with	ADP
etr-26827	68	82	automated	automate	VERB
etr-26827	68	83	services	service	NOUN
etr-26827	68	84	.	.	PUNCT
etr-26827	69	1	2.09	2.09	NUM
etr-26827	69	2	1.24	1.24	NUM
etr-26827	69	3	personal	personal	ADJ
etr-26827	69	4	service	service	NOUN
etr-26827	69	5	i	i	PRON
etr-26827	69	6	prefer	prefer	VERB
etr-26827	69	7	ordering	ordering	NOUN
etr-26827	69	8	room	room	NOUN
etr-26827	69	9	service	service	NOUN
etr-26827	69	10	by	by	ADP
etr-26827	69	11	talking	talk	VERB
etr-26827	69	12	with	with	ADP
etr-26827	69	13	a	a	DET
etr-26827	69	14	person	person	NOUN
etr-26827	69	15	through	through	ADP
etr-26827	69	16	a	a	DET
etr-26827	69	17	phone	phone	NOUN
etr-26827	69	18	call	call	NOUN
etr-26827	69	19	3.37	3.37	NUM
etr-26827	69	20	1.20	1.20	NUM
etr-26827	69	21	self	self	NOUN
etr-26827	69	22	-	-	PUNCT
etr-26827	69	23	service	service	NOUN
etr-26827	69	24	technology	technology	NOUN
etr-26827	69	25	i	i	PRON
etr-26827	69	26	prefer	prefer	VERB
etr-26827	69	27	ordering	ordering	NOUN
etr-26827	69	28	room	room	NOUN
etr-26827	69	29	service	service	NOUN
etr-26827	69	30	through	through	ADP
etr-26827	69	31	the	the	DET
etr-26827	69	32	self	self	NOUN
etr-26827	69	33	-	-	PUNCT
etr-26827	69	34	service	service	NOUN
etr-26827	69	35	technology	technology	NOUN
etr-26827	69	36	present	present	ADJ
etr-26827	69	37	in	in	ADP
etr-26827	69	38	my	my	PRON
etr-26827	69	39	hotel	hotel	NOUN
etr-26827	69	40	room	room	NOUN
etr-26827	69	41	3.73	3.73	NUM
etr-26827	69	42	1.10	1.10	NUM
etr-26827	69	43	https://creativecommons.org/licenses/by/4.0/	https://creativecommons.org/licenses/by/4.0/	NOUN
etr-26827	69	44	ogbeide	ogbeide	ADJ
etr-26827	69	45	,	,	PUNCT
etr-26827	69	46	g.	g.	PROPN
etr-26827	69	47	(	(	PUNCT
etr-26827	69	48	2022	2022	NUM
etr-26827	69	49	)	)	PUNCT
etr-26827	69	50	/	/	SYM
etr-26827	69	51	events	event	NOUN
etr-26827	69	52	and	and	CCONJ
etr-26827	69	53	tourism	tourism	NOUN
etr-26827	69	54	review	review	NOUN
etr-26827	69	55	,	,	PUNCT
etr-26827	69	56	5(2	5(2	NUM
etr-26827	69	57	)	)	PUNCT
etr-26827	69	58	,	,	PUNCT
etr-26827	69	59	30	30	NUM
etr-26827	69	60	-	-	SYM
etr-26827	69	61	38	38	NUM
etr-26827	69	62	.	.	PUNCT
etr-26827	70	1	34	34	NUM
etr-26827	70	2	events	event	NOUN
etr-26827	70	3	and	and	CCONJ
etr-26827	70	4	tourism	tourism	NOUN
etr-26827	70	5	review	review	NOUN
etr-26827	70	6	vol	vol	NOUN
etr-26827	70	7	.	.	PROPN
etr-26827	70	8	5	5	NUM
etr-26827	70	9	no	no	NOUN
etr-26827	70	10	.	.	NOUN
etr-26827	70	11	2	2	NUM
etr-26827	70	12	(	(	PUNCT
etr-26827	70	13	2022	2022	NUM
etr-26827	70	14	)	)	PUNCT
etr-26827	70	15	,	,	PUNCT
etr-26827	70	16	30	30	NUM
etr-26827	70	17	-	-	SYM
etr-26827	70	18	38	38	NUM
etr-26827	70	19	,	,	PUNCT
etr-26827	70	20	doi	doi	NOUN
etr-26827	70	21	:	:	PUNCT
etr-26827	70	22	10.18060/26827	10.18060/26827	NUM
etr-26827	70	23	copyright	copyright	NOUN
etr-26827	70	24	©	©	PROPN
etr-26827	70	25	2022	2022	NUM
etr-26827	70	26	godwin	godwin	NOUN
etr-26827	70	27	-	-	PUNCT
etr-26827	70	28	charles	charle	NOUN
etr-26827	70	29	ogbeide	ogbeide	ADJ
etr-26827	70	30	this	this	DET
etr-26827	70	31	work	work	NOUN
etr-26827	70	32	is	be	AUX
etr-26827	70	33	licensed	license	VERB
etr-26827	70	34	under	under	ADP
etr-26827	70	35	a	a	DET
etr-26827	70	36	creative	creative	ADJ
etr-26827	70	37	commons	common	NOUN
etr-26827	70	38	attribution	attribution	NOUN
etr-26827	70	39	4.0	4.0	NUM
etr-26827	70	40	international	international	ADJ
etr-26827	70	41	license	license	NOUN
etr-26827	70	42	.	.	PUNCT
etr-26827	71	1	n	n	NOUN
etr-26827	71	2	=	=	SYM
etr-26827	71	3	209	209	NUM
etr-26827	71	4	table	table	NOUN
etr-26827	71	5	3	3	NUM
etr-26827	71	6	.	.	PUNCT
etr-26827	72	1	perception	perception	NOUN
etr-26827	72	2	of	of	ADP
etr-26827	72	3	personal	personal	ADJ
etr-26827	72	4	service	service	NOUN
etr-26827	72	5	and	and	CCONJ
etr-26827	72	6	self	self	NOUN
etr-26827	72	7	-	-	PUNCT
etr-26827	72	8	service	service	NOUN
etr-26827	72	9	technology	technology	NOUN
etr-26827	72	10	processes	process	VERB
etr-26827	72	11	service	service	NOUN
etr-26827	72	12	process	process	NOUN
etr-26827	72	13	of	of	ADP
etr-26827	72	14	service	service	NOUN
etr-26827	72	15	mean	mean	NOUN
etr-26827	73	1	std	std	X
etr-26827	73	2	.	.	PUNCT
etr-26827	73	3	deviation	deviation	NOUN
etr-26827	73	4	personal	personal	ADJ
etr-26827	73	5	service	service	NOUN
etr-26827	73	6	i	i	PRON
etr-26827	73	7	believe	believe	VERB
etr-26827	73	8	that	that	SCONJ
etr-26827	73	9	personal	personal	ADJ
etr-26827	73	10	service	service	NOUN
etr-26827	73	11	is	be	AUX
etr-26827	73	12	easier	easy	ADJ
etr-26827	73	13	than	than	ADP
etr-26827	73	14	the	the	DET
etr-26827	73	15	use	use	NOUN
etr-26827	73	16	of	of	ADP
etr-26827	73	17	self	self	NOUN
etr-26827	73	18	-	-	PUNCT
etr-26827	73	19	service	service	NOUN
etr-26827	73	20	technology	technology	NOUN
etr-26827	73	21	in	in	ADP
etr-26827	73	22	hotel	hotel	NOUN
etr-26827	73	23	3.16	3.16	NUM
etr-26827	73	24	1.02	1.02	NUM
etr-26827	73	25	self	self	NOUN
etr-26827	73	26	-	-	PUNCT
etr-26827	73	27	service	service	NOUN
etr-26827	73	28	technology	technology	NOUN
etr-26827	73	29	i	i	PRON
etr-26827	73	30	believe	believe	VERB
etr-26827	73	31	the	the	DET
etr-26827	73	32	use	use	NOUN
etr-26827	73	33	of	of	ADP
etr-26827	73	34	self	self	NOUN
etr-26827	73	35	-	-	PUNCT
etr-26827	73	36	service	service	NOUN
etr-26827	73	37	technology	technology	NOUN
etr-26827	73	38	in	in	ADP
etr-26827	73	39	hotel	hotel	NOUN
etr-26827	73	40	services	service	NOUN
etr-26827	73	41	is	be	AUX
etr-26827	73	42	easier	easy	ADJ
etr-26827	73	43	than	than	ADP
etr-26827	73	44	personal	personal	ADJ
etr-26827	73	45	service	service	NOUN
etr-26827	73	46	3.19	3.19	NUM
etr-26827	73	47	1.10	1.10	NUM
etr-26827	73	48	personal	personal	ADJ
etr-26827	73	49	service	service	NOUN
etr-26827	74	1	i	i	PRON
etr-26827	74	2	believe	believe	VERB
etr-26827	74	3	that	that	SCONJ
etr-26827	74	4	personal	personal	ADJ
etr-26827	74	5	service	service	NOUN
etr-26827	74	6	is	be	AUX
etr-26827	74	7	faster	fast	ADJ
etr-26827	74	8	than	than	ADP
etr-26827	74	9	the	the	DET
etr-26827	74	10	use	use	NOUN
etr-26827	74	11	of	of	ADP
etr-26827	74	12	self	self	NOUN
etr-26827	74	13	-	-	PUNCT
etr-26827	74	14	service	service	NOUN
etr-26827	74	15	technology	technology	NOUN
etr-26827	74	16	in	in	ADP
etr-26827	74	17	hotel	hotel	NOUN
etr-26827	74	18	2.85	2.85	NUM
etr-26827	74	19	1.00	1.00	NUM
etr-26827	74	20	self	self	NOUN
etr-26827	74	21	-	-	PUNCT
etr-26827	74	22	service	service	NOUN
etr-26827	74	23	technology	technology	NOUN
etr-26827	74	24	i	i	PRON
etr-26827	74	25	believe	believe	VERB
etr-26827	74	26	the	the	DET
etr-26827	74	27	use	use	NOUN
etr-26827	74	28	of	of	ADP
etr-26827	74	29	self	self	NOUN
etr-26827	74	30	-	-	PUNCT
etr-26827	74	31	service	service	NOUN
etr-26827	74	32	technology	technology	NOUN
etr-26827	74	33	in	in	ADP
etr-26827	74	34	hotel	hotel	NOUN
etr-26827	74	35	services	service	NOUN
etr-26827	74	36	is	be	AUX
etr-26827	74	37	faster	fast	ADJ
etr-26827	74	38	than	than	ADP
etr-26827	74	39	personal	personal	ADJ
etr-26827	74	40	service	service	NOUN
etr-26827	74	41	3.44	3.44	NUM
etr-26827	74	42	1.08	1.08	NUM
etr-26827	74	43	personal	personal	ADJ
etr-26827	74	44	service	service	NOUN
etr-26827	74	45	the	the	DET
etr-26827	74	46	use	use	NOUN
etr-26827	74	47	of	of	ADP
etr-26827	74	48	personal	personal	ADJ
etr-26827	74	49	services	service	NOUN
etr-26827	74	50	can	can	AUX
etr-26827	74	51	be	be	AUX
etr-26827	74	52	frustrating	frustrating	ADJ
etr-26827	74	53	3.35	3.35	NUM
etr-26827	74	54	.980	.980	NUM
etr-26827	74	55	self	self	NOUN
etr-26827	74	56	-	-	PUNCT
etr-26827	74	57	service	service	NOUN
etr-26827	74	58	technology	technology	NOUN
etr-26827	74	59	the	the	DET
etr-26827	74	60	use	use	NOUN
etr-26827	74	61	of	of	ADP
etr-26827	74	62	self	self	NOUN
etr-26827	74	63	-	-	PUNCT
etr-26827	74	64	service	service	NOUN
etr-26827	74	65	technology	technology	NOUN
etr-26827	74	66	can	can	AUX
etr-26827	74	67	be	be	AUX
etr-26827	74	68	frustrating	frustrating	ADJ
etr-26827	74	69	3.56	3.56	NUM
etr-26827	74	70	.999	.999	NUM
etr-26827	74	71	personal	personal	ADJ
etr-26827	74	72	service	service	NOUN
etr-26827	74	73	personal	personal	ADJ
etr-26827	74	74	service	service	NOUN
etr-26827	74	75	is	be	AUX
etr-26827	74	76	better	well	ADJ
etr-26827	74	77	than	than	ADP
etr-26827	74	78	automated	automate	VERB
etr-26827	74	79	self	self	NOUN
etr-26827	74	80	-	-	PUNCT
etr-26827	74	81	service	service	NOUN
etr-26827	74	82	technology	technology	NOUN
etr-26827	74	83	in	in	ADP
etr-26827	74	84	a	a	DET
etr-26827	74	85	hotel	hotel	NOUN
etr-26827	74	86	3.31	3.31	NUM
etr-26827	74	87	1.04	1.04	NUM
etr-26827	74	88	self	self	NOUN
etr-26827	74	89	-	-	PUNCT
etr-26827	74	90	service	service	NOUN
etr-26827	74	91	technology	technology	NOUN
etr-26827	74	92	automated	automate	VERB
etr-26827	74	93	self	self	NOUN
etr-26827	74	94	-	-	PUNCT
etr-26827	74	95	service	service	NOUN
etr-26827	74	96	technology	technology	NOUN
etr-26827	74	97	is	be	AUX
etr-26827	74	98	better	well	ADJ
etr-26827	74	99	than	than	ADP
etr-26827	74	100	personal	personal	ADJ
etr-26827	74	101	services	service	NOUN
etr-26827	74	102	in	in	ADP
etr-26827	74	103	a	a	DET
etr-26827	74	104	hotel	hotel	NOUN
etr-26827	74	105	2.89	2.89	NUM
etr-26827	74	106	1.01	1.01	NUM
etr-26827	74	107	n	n	NOUN
etr-26827	74	108	=	=	SYM
etr-26827	74	109	209	209	NUM
etr-26827	74	110	to	to	PART
etr-26827	74	111	examine	examine	VERB
etr-26827	74	112	the	the	DET
etr-26827	74	113	first	first	ADJ
etr-26827	74	114	hypothesis	hypothesis	NOUN
etr-26827	74	115	(	(	PUNCT
etr-26827	74	116	h1	h1	PROPN
etr-26827	74	117	):	):	PUNCT
etr-26827	74	118	a	a	DET
etr-26827	74	119	paired	pair	VERB
etr-26827	74	120	-	-	PUNCT
etr-26827	74	121	sample	sample	NOUN
etr-26827	74	122	t	t	NOUN
etr-26827	74	123	-	-	PUNCT
etr-26827	74	124	test	test	NOUN
etr-26827	74	125	was	be	AUX
etr-26827	74	126	conducted	conduct	VERB
etr-26827	74	127	to	to	PART
etr-26827	74	128	compare	compare	VERB
etr-26827	74	129	the	the	DET
etr-26827	74	130	level	level	NOUN
etr-26827	74	131	of	of	ADP
etr-26827	74	132	importance	importance	NOUN
etr-26827	74	133	of	of	ADP
etr-26827	74	134	personal	personal	ADJ
etr-26827	74	135	service	service	NOUN
etr-26827	74	136	and	and	CCONJ
etr-26827	74	137	the	the	DET
etr-26827	74	138	use	use	NOUN
etr-26827	74	139	of	of	ADP
etr-26827	74	140	self	self	NOUN
etr-26827	74	141	-	-	PUNCT
etr-26827	74	142	service	service	NOUN
etr-26827	74	143	technology	technology	NOUN
etr-26827	74	144	in	in	ADP
etr-26827	74	145	the	the	DET
etr-26827	74	146	hospitality	hospitality	NOUN
etr-26827	74	147	industry	industry	NOUN
etr-26827	74	148	.	.	PUNCT
etr-26827	75	1	the	the	DET
etr-26827	75	2	analysis	analysis	NOUN
etr-26827	75	3	of	of	ADP
etr-26827	75	4	the	the	DET
etr-26827	75	5	test	test	NOUN
etr-26827	75	6	indicated	indicate	VERB
etr-26827	75	7	a	a	DET
etr-26827	75	8	significant	significant	ADJ
etr-26827	75	9	difference	difference	NOUN
etr-26827	75	10	in	in	ADP
etr-26827	75	11	the	the	DET
etr-26827	75	12	level	level	NOUN
etr-26827	75	13	of	of	ADP
etr-26827	75	14	importance	importance	NOUN
etr-26827	75	15	between	between	ADP
etr-26827	75	16	personal	personal	ADJ
etr-26827	75	17	service	service	NOUN
etr-26827	75	18	(	(	PUNCT
etr-26827	75	19	m	m	NOUN
etr-26827	75	20	=	=	NOUN
etr-26827	75	21	3.46	3.46	NUM
etr-26827	75	22	,	,	PUNCT
etr-26827	75	23	sd	sd	ADP
etr-26827	75	24	=	=	SYM
etr-26827	75	25	1.03	1.03	NUM
etr-26827	75	26	)	)	PUNCT
etr-26827	75	27	and	and	CCONJ
etr-26827	75	28	the	the	DET
etr-26827	75	29	use	use	NOUN
etr-26827	75	30	of	of	ADP
etr-26827	75	31	self	self	NOUN
etr-26827	75	32	-	-	PUNCT
etr-26827	75	33	service	service	NOUN
etr-26827	75	34	technology	technology	NOUN
etr-26827	75	35	(	(	PUNCT
etr-26827	75	36	m	m	NOUN
etr-26827	75	37	=	=	NOUN
etr-26827	75	38	3.23	3.23	NUM
etr-26827	75	39	,	,	PUNCT
etr-26827	75	40	sd	sd	ADP
etr-26827	75	41	=	=	NOUN
etr-26827	75	42	1.02	1.02	NUM
etr-26827	75	43	)	)	PUNCT
etr-26827	75	44	in	in	ADP
etr-26827	75	45	the	the	DET
etr-26827	75	46	hospitality	hospitality	NOUN
etr-26827	75	47	industry	industry	NOUN
etr-26827	75	48	;	;	PUNCT
etr-26827	75	49	t	t	PROPN
etr-26827	75	50	(	(	PUNCT
etr-26827	75	51	208	208	NUM
etr-26827	75	52	)	)	PUNCT
etr-26827	75	53	=	=	NOUN
etr-26827	75	54	2.14	2.14	NUM
etr-26827	75	55	,	,	PUNCT
etr-26827	75	56	p	p	NOUN
etr-26827	75	57	=	=	NOUN
etr-26827	75	58	0.03	0.03	NUM
etr-26827	75	59	.	.	PUNCT
etr-26827	76	1	these	these	DET
etr-26827	76	2	results	result	NOUN
etr-26827	76	3	suggest	suggest	VERB
etr-26827	76	4	that	that	SCONJ
etr-26827	76	5	personal	personal	ADJ
etr-26827	76	6	service	service	NOUN
etr-26827	76	7	is	be	AUX
etr-26827	76	8	more	more	ADV
etr-26827	76	9	important	important	ADJ
etr-26827	76	10	than	than	ADP
etr-26827	76	11	the	the	DET
etr-26827	76	12	use	use	NOUN
etr-26827	76	13	of	of	ADP
etr-26827	76	14	self	self	NOUN
etr-26827	76	15	-	-	PUNCT
etr-26827	76	16	service	service	NOUN
etr-26827	76	17	technology	technology	NOUN
etr-26827	76	18	in	in	ADP
etr-26827	76	19	the	the	DET
etr-26827	76	20	hospitality	hospitality	NOUN
etr-26827	76	21	industry	industry	NOUN
etr-26827	76	22	(	(	PUNCT
etr-26827	76	23	see	see	VERB
etr-26827	76	24	table	table	NOUN
etr-26827	76	25	4	4	NUM
etr-26827	76	26	)	)	PUNCT
etr-26827	76	27	.	.	PUNCT
etr-26827	77	1	table	table	NOUN
etr-26827	77	2	4	4	NUM
etr-26827	77	3	:	:	PUNCT
etr-26827	77	4	level	level	NOUN
etr-26827	77	5	of	of	ADP
etr-26827	77	6	importance	importance	NOUN
etr-26827	77	7	and	and	CCONJ
etr-26827	77	8	preference	preference	NOUN
etr-26827	77	9	of	of	ADP
etr-26827	77	10	self	self	NOUN
etr-26827	77	11	-	-	PUNCT
etr-26827	77	12	service	service	NOUN
etr-26827	77	13	technology	technology	NOUN
etr-26827	77	14	and	and	CCONJ
etr-26827	77	15	personal	personal	ADJ
etr-26827	77	16	service	service	NOUN
etr-26827	77	17	paired	pair	VERB
etr-26827	77	18	samples	sample	NOUN
etr-26827	77	19	statistics	statistic	NOUN
etr-26827	77	20	m	m	VERB
etr-26827	77	21	n	n	ADV
etr-26827	77	22	sd	sd	ADP
etr-26827	77	23	sem	sem	NOUN
etr-26827	77	24	importance	importance	NOUN
etr-26827	77	25	sst	sst	NOUN
etr-26827	77	26	3.23	3.23	NUM
etr-26827	77	27	209	209	NUM
etr-26827	77	28	1.02	1.02	NUM
etr-26827	77	29	0.07	0.07	NUM
etr-26827	77	30	ps	ps	NOUN
etr-26827	77	31	3.46	3.46	NUM
etr-26827	77	32	209	209	NUM
etr-26827	77	33	1.03	1.03	NUM
etr-26827	77	34	0.07	0.07	NUM
etr-26827	77	35	preference	preference	NOUN
etr-26827	77	36	sst	sst	PROPN
etr-26827	77	37	3.29	3.29	NUM
etr-26827	77	38	209	209	NUM
etr-26827	77	39	0.72	0.72	NUM
etr-26827	77	40	0.05	0.05	NUM
etr-26827	77	41	ps	ps	PROPN
etr-26827	77	42	2.57	2.57	NUM
etr-26827	77	43	209	209	NUM
etr-26827	77	44	0.62	0.62	NUM
etr-26827	77	45	0.04	0.04	NUM
etr-26827	77	46	paired	pair	VERB
etr-26827	77	47	samples	sample	NOUN
etr-26827	77	48	correlations	correlation	NOUN
etr-26827	77	49	n	n	PRON
etr-26827	77	50	correlation	correlation	NOUN
etr-26827	77	51	p	p	NOUN
etr-26827	77	52	importance	importance	NOUN
etr-26827	77	53	sst	sst	NOUN
etr-26827	77	54	&	&	CCONJ
etr-26827	77	55	ps	ps	PROPN
etr-26827	77	56	209	209	NUM
etr-26827	77	57	-0.09	-0.09	NUM
etr-26827	77	58	0.19	0.19	NUM
etr-26827	77	59	preference	preference	NOUN
etr-26827	77	60	sst	sst	NOUN
etr-26827	77	61	&	&	CCONJ
etr-26827	77	62	ps	ps	PROPN
etr-26827	77	63	209	209	NUM
etr-26827	77	64	-0.17	-0.17	PROPN
etr-26827	77	65	0.01	0.01	NUM
etr-26827	77	66	https://creativecommons.org/licenses/by/4.0/	https://creativecommons.org/licenses/by/4.0/	PROPN
etr-26827	77	67	ogbeide	ogbeide	ADJ
etr-26827	77	68	,	,	PUNCT
etr-26827	77	69	g.	g.	PROPN
etr-26827	77	70	(	(	PUNCT
etr-26827	77	71	2022	2022	NUM
etr-26827	77	72	)	)	PUNCT
etr-26827	77	73	/	/	SYM
etr-26827	77	74	events	event	NOUN
etr-26827	77	75	and	and	CCONJ
etr-26827	77	76	tourism	tourism	NOUN
etr-26827	77	77	review	review	NOUN
etr-26827	77	78	,	,	PUNCT
etr-26827	77	79	5(2	5(2	NUM
etr-26827	77	80	)	)	PUNCT
etr-26827	77	81	,	,	PUNCT
etr-26827	77	82	30	30	NUM
etr-26827	77	83	-	-	SYM
etr-26827	77	84	38	38	NUM
etr-26827	77	85	.	.	NOUN
etr-26827	77	86	35	35	NUM
etr-26827	77	87	events	event	NOUN
etr-26827	77	88	and	and	CCONJ
etr-26827	77	89	tourism	tourism	NOUN
etr-26827	77	90	review	review	NOUN
etr-26827	77	91	vol	vol	NOUN
etr-26827	77	92	.	.	PROPN
etr-26827	78	1	5	5	NUM
etr-26827	78	2	no	no	NOUN
etr-26827	78	3	.	.	NOUN
etr-26827	78	4	2	2	NUM
etr-26827	78	5	(	(	PUNCT
etr-26827	78	6	2022	2022	NUM
etr-26827	78	7	)	)	PUNCT
etr-26827	78	8	,	,	PUNCT
etr-26827	78	9	30	30	NUM
etr-26827	78	10	-	-	SYM
etr-26827	78	11	38	38	NUM
etr-26827	78	12	,	,	PUNCT
etr-26827	78	13	doi	doi	NOUN
etr-26827	78	14	:	:	PUNCT
etr-26827	78	15	10.18060/26827	10.18060/26827	NUM
etr-26827	78	16	copyright	copyright	NOUN
etr-26827	78	17	©	©	PROPN
etr-26827	78	18	2022	2022	NUM
etr-26827	78	19	godwin	godwin	NOUN
etr-26827	78	20	-	-	PUNCT
etr-26827	78	21	charles	charle	NOUN
etr-26827	78	22	ogbeide	ogbeide	ADJ
etr-26827	78	23	this	this	DET
etr-26827	78	24	work	work	NOUN
etr-26827	78	25	is	be	AUX
etr-26827	78	26	licensed	license	VERB
etr-26827	78	27	under	under	ADP
etr-26827	78	28	a	a	DET
etr-26827	78	29	creative	creative	ADJ
etr-26827	78	30	commons	common	NOUN
etr-26827	78	31	attribution	attribution	NOUN
etr-26827	78	32	4.0	4.0	NUM
etr-26827	78	33	international	international	ADJ
etr-26827	78	34	license	license	NOUN
etr-26827	78	35	.	.	PUNCT
etr-26827	79	1	paired	pair	VERB
etr-26827	79	2	samples	sample	NOUN
etr-26827	79	3	test	test	NOUN
etr-26827	79	4	paired	pair	VERB
etr-26827	79	5	difference	difference	NOUN
etr-26827	79	6	m	m	PROPN
etr-26827	79	7	sd	sd	NOUN
etr-26827	79	8	sem	sem	NOUN
etr-26827	79	9	95	95	NUM
etr-26827	79	10	%	%	NOUN
etr-26827	79	11	cidl	cidl	NOUN
etr-26827	79	12	95	95	NUM
etr-26827	79	13	%	%	NOUN
etr-26827	79	14	cidu	cidu	VERB
etr-26827	79	15	t	t	PROPN
etr-26827	79	16	df	df	PROPN
etr-26827	79	17	p	p	NOUN
etr-26827	79	18	importance	importance	NOUN
etr-26827	79	19	sst	sst	NOUN
etr-26827	79	20	&	&	CCONJ
etr-26827	79	21	ps	ps	PROPN
etr-26827	79	22	0.22	0.22	NUM
etr-26827	79	23	1.52	1.52	NUM
etr-26827	79	24	0.10	0.10	NUM
etr-26827	79	25	0.18	0.18	NUM
etr-26827	79	26	0.43	0.43	NUM
etr-26827	79	27	2.14	2.14	NUM
etr-26827	79	28	208	208	NUM
etr-26827	79	29	0.03	0.03	NUM
etr-26827	79	30	preference	preference	NOUN
etr-26827	79	31	sst	sst	NOUN
etr-26827	79	32	&	&	CCONJ
etr-26827	79	33	ps	ps	PROPN
etr-26827	79	34	-0.73	-0.73	NUM
etr-26827	79	35	1.03	1.03	NUM
etr-26827	79	36	0.71	0.71	NUM
etr-26827	79	37	0.87	0.87	NUM
etr-26827	79	38	-0.57	-0.57	NOUN
etr-26827	79	39	-10.24	-10.24	PROPN
etr-26827	79	40	208	208	NUM
etr-26827	79	41	<	<	NUM
etr-26827	79	42	0.00	0.00	NUM
etr-26827	79	43	sst	sst	NOUN
etr-26827	79	44	:	:	PUNCT
etr-26827	79	45	self	self	NOUN
etr-26827	79	46	-	-	PUNCT
etr-26827	79	47	service	service	NOUN
etr-26827	79	48	technology	technology	NOUN
etr-26827	79	49	,	,	PUNCT
etr-26827	79	50	ps	ps	PROPN
etr-26827	79	51	:	:	PUNCT
etr-26827	79	52	personal	personal	ADJ
etr-26827	79	53	service	service	NOUN
etr-26827	79	54	,	,	PUNCT
etr-26827	79	55	sd	sd	ADP
etr-26827	79	56	:	:	PUNCT
etr-26827	79	57	standard	standard	ADJ
etr-26827	79	58	deviation	deviation	NOUN
etr-26827	79	59	,	,	PUNCT
etr-26827	79	60	sem	sem	NOUN
etr-26827	79	61	:	:	PUNCT
etr-26827	79	62	standard	standard	ADJ
etr-26827	79	63	error	error	NOUN
etr-26827	79	64	mean	mean	NOUN
etr-26827	79	65	,	,	PUNCT
etr-26827	79	66	cidl	cidl	NOUN
etr-26827	79	67	:	:	PUNCT
etr-26827	79	68	confidence	confidence	NOUN
etr-26827	79	69	interval	interval	NOUN
etr-26827	79	70	of	of	ADP
etr-26827	79	71	the	the	DET
etr-26827	79	72	difference	difference	NOUN
etr-26827	79	73	lower	lower	ADV
etr-26827	79	74	,	,	PUNCT
etr-26827	79	75	cidu	cidu	ADJ
etr-26827	79	76	:	:	PUNCT
etr-26827	79	77	confidence	confidence	NOUN
etr-26827	79	78	interval	interval	NOUN
etr-26827	79	79	of	of	ADP
etr-26827	79	80	the	the	DET
etr-26827	79	81	difference	difference	NOUN
etr-26827	79	82	upper	upper	ADJ
etr-26827	79	83	,	,	PUNCT
etr-26827	79	84	m	m	VERB
etr-26827	79	85	:	:	PUNCT
etr-26827	79	86	mean	mean	VERB
etr-26827	79	87	,	,	PUNCT
etr-26827	79	88	p	p	X
etr-26827	79	89	:	:	PUNCT
etr-26827	79	90	probability	probability	VERB
etr-26827	79	91	a	a	DET
etr-26827	79	92	paired	pair	VERB
etr-26827	79	93	-	-	PUNCT
etr-26827	79	94	sample	sample	NOUN
etr-26827	79	95	t	t	NOUN
etr-26827	79	96	-	-	PUNCT
etr-26827	79	97	test	test	NOUN
etr-26827	79	98	was	be	AUX
etr-26827	79	99	also	also	ADV
etr-26827	79	100	used	use	VERB
etr-26827	79	101	to	to	PART
etr-26827	79	102	examine	examine	VERB
etr-26827	79	103	the	the	DET
etr-26827	79	104	second	second	ADJ
etr-26827	79	105	hypothesis	hypothesis	NOUN
etr-26827	79	106	(	(	PUNCT
etr-26827	79	107	h2	h2	NOUN
etr-26827	79	108	):	):	PUNCT
etr-26827	79	109	there	there	PRON
etr-26827	79	110	is	be	VERB
etr-26827	79	111	no	no	DET
etr-26827	79	112	preference	preference	NOUN
etr-26827	79	113	between	between	ADP
etr-26827	79	114	personal	personal	ADJ
etr-26827	79	115	service	service	NOUN
etr-26827	79	116	and	and	CCONJ
etr-26827	79	117	the	the	DET
etr-26827	79	118	use	use	NOUN
etr-26827	79	119	of	of	ADP
etr-26827	79	120	self	self	NOUN
etr-26827	79	121	-	-	PUNCT
etr-26827	79	122	service	service	NOUN
etr-26827	79	123	technology	technology	NOUN
etr-26827	79	124	in	in	ADP
etr-26827	79	125	the	the	DET
etr-26827	79	126	hospitality	hospitality	NOUN
etr-26827	79	127	industry	industry	NOUN
etr-26827	79	128	.	.	PUNCT
etr-26827	80	1	the	the	DET
etr-26827	80	2	analysis	analysis	NOUN
etr-26827	80	3	of	of	ADP
etr-26827	80	4	the	the	DET
etr-26827	80	5	test	test	NOUN
etr-26827	80	6	indicated	indicate	VERB
etr-26827	80	7	a	a	DET
etr-26827	80	8	significant	significant	ADJ
etr-26827	80	9	difference	difference	NOUN
etr-26827	80	10	regarding	regard	VERB
etr-26827	80	11	preference	preference	NOUN
etr-26827	80	12	between	between	ADP
etr-26827	80	13	personal	personal	ADJ
etr-26827	80	14	service	service	NOUN
etr-26827	80	15	(	(	PUNCT
etr-26827	80	16	m	m	PROPN
etr-26827	80	17	=	=	NOUN
etr-26827	80	18	2.57	2.57	NUM
etr-26827	80	19	,	,	PUNCT
etr-26827	80	20	sd	sd	ADP
etr-26827	80	21	=	=	NOUN
etr-26827	80	22	0.62	0.62	NUM
etr-26827	80	23	)	)	PUNCT
etr-26827	80	24	and	and	CCONJ
etr-26827	80	25	the	the	DET
etr-26827	80	26	use	use	NOUN
etr-26827	80	27	of	of	ADP
etr-26827	80	28	self	self	NOUN
etr-26827	80	29	-	-	PUNCT
etr-26827	80	30	service	service	NOUN
etr-26827	80	31	technology	technology	NOUN
etr-26827	80	32	(	(	PUNCT
etr-26827	80	33	m	m	NOUN
etr-26827	80	34	=	=	NOUN
etr-26827	80	35	3.29	3.29	NUM
etr-26827	80	36	,	,	PUNCT
etr-26827	80	37	sd	sd	ADP
etr-26827	80	38	=	=	SYM
etr-26827	80	39	0.72	0.72	NUM
etr-26827	80	40	)	)	PUNCT
etr-26827	80	41	in	in	ADP
etr-26827	80	42	the	the	DET
etr-26827	80	43	hospitality	hospitality	NOUN
etr-26827	80	44	industry	industry	NOUN
etr-26827	80	45	;	;	PUNCT
etr-26827	80	46	t	t	PROPN
etr-26827	80	47	(	(	PUNCT
etr-26827	80	48	208	208	NUM
etr-26827	80	49	)	)	PUNCT
etr-26827	80	50	=	=	SYM
etr-26827	80	51	-10.24	-10.24	PROPN
etr-26827	80	52	,	,	PUNCT
etr-26827	80	53	p	p	X
etr-26827	80	54	=	=	X
etr-26827	80	55	<	<	X
etr-26827	80	56	0.001	0.001	NUM
etr-26827	80	57	.	.	PUNCT
etr-26827	81	1	these	these	DET
etr-26827	81	2	results	result	NOUN
etr-26827	81	3	suggest	suggest	VERB
etr-26827	81	4	that	that	SCONJ
etr-26827	81	5	generation	generation	NOUN
etr-26827	81	6	y	y	PROPN
etr-26827	81	7	and	and	CCONJ
etr-26827	81	8	z	z	NOUN
etr-26827	81	9	prefer	prefer	VERB
etr-26827	81	10	the	the	DET
etr-26827	81	11	use	use	NOUN
etr-26827	81	12	of	of	ADP
etr-26827	81	13	self	self	NOUN
etr-26827	81	14	-	-	PUNCT
etr-26827	81	15	service	service	NOUN
etr-26827	81	16	technology	technology	NOUN
etr-26827	81	17	more	more	ADJ
etr-26827	81	18	than	than	ADP
etr-26827	81	19	personal	personal	ADJ
etr-26827	81	20	service	service	NOUN
etr-26827	81	21	in	in	ADP
etr-26827	81	22	the	the	DET
etr-26827	81	23	hospitality	hospitality	NOUN
etr-26827	81	24	industry	industry	NOUN
etr-26827	81	25	(	(	PUNCT
etr-26827	81	26	see	see	VERB
etr-26827	81	27	table	table	NOUN
etr-26827	81	28	4	4	NUM
etr-26827	81	29	)	)	PUNCT
etr-26827	81	30	.	.	PUNCT
etr-26827	82	1	to	to	PART
etr-26827	82	2	examine	examine	VERB
etr-26827	82	3	the	the	DET
etr-26827	82	4	third	third	ADJ
etr-26827	82	5	hypothesis	hypothesis	NOUN
etr-26827	82	6	(	(	PUNCT
etr-26827	82	7	h3	h3	NOUN
etr-26827	82	8	)	)	PUNCT
etr-26827	82	9	,	,	PUNCT
etr-26827	82	10	a	a	DET
etr-26827	82	11	paired	pair	VERB
etr-26827	82	12	-	-	PUNCT
etr-26827	82	13	sample	sample	NOUN
etr-26827	82	14	t	t	NOUN
etr-26827	82	15	-	-	PUNCT
etr-26827	82	16	test	test	NOUN
etr-26827	82	17	was	be	AUX
etr-26827	82	18	also	also	ADV
etr-26827	82	19	conducted	conduct	VERB
etr-26827	82	20	to	to	PART
etr-26827	82	21	compare	compare	VERB
etr-26827	82	22	and	and	CCONJ
etr-26827	82	23	contrast	contrast	VERB
etr-26827	82	24	the	the	DET
etr-26827	82	25	difference	difference	NOUN
etr-26827	82	26	between	between	ADP
etr-26827	82	27	the	the	DET
etr-26827	82	28	convenience	convenience	NOUN
etr-26827	82	29	attribute	attribute	NOUN
etr-26827	82	30	of	of	ADP
etr-26827	82	31	personal	personal	ADJ
etr-26827	82	32	service	service	NOUN
etr-26827	82	33	and	and	CCONJ
etr-26827	82	34	the	the	DET
etr-26827	82	35	use	use	NOUN
etr-26827	82	36	of	of	ADP
etr-26827	82	37	selfservice	selfservice	NOUN
etr-26827	82	38	technology	technology	NOUN
etr-26827	82	39	in	in	ADP
etr-26827	82	40	the	the	DET
etr-26827	82	41	hospitality	hospitality	NOUN
etr-26827	82	42	industry	industry	NOUN
etr-26827	82	43	.	.	PUNCT
etr-26827	83	1	the	the	DET
etr-26827	83	2	analysis	analysis	NOUN
etr-26827	83	3	of	of	ADP
etr-26827	83	4	the	the	DET
etr-26827	83	5	test	test	NOUN
etr-26827	83	6	indicated	indicate	VERB
etr-26827	83	7	a	a	DET
etr-26827	83	8	significant	significant	ADJ
etr-26827	83	9	difference	difference	NOUN
etr-26827	83	10	regarding	regard	VERB
etr-26827	83	11	the	the	DET
etr-26827	83	12	level	level	NOUN
etr-26827	83	13	of	of	ADP
etr-26827	83	14	convenience	convenience	NOUN
etr-26827	83	15	between	between	ADP
etr-26827	83	16	personal	personal	ADJ
etr-26827	83	17	service	service	NOUN
etr-26827	83	18	(	(	PUNCT
etr-26827	83	19	m	m	NOUN
etr-26827	83	20	=	=	NOUN
etr-26827	83	21	3.46	3.46	NUM
etr-26827	83	22	,	,	PUNCT
etr-26827	83	23	sd	sd	ADP
etr-26827	83	24	=	=	SYM
etr-26827	83	25	1.06	1.06	NUM
etr-26827	83	26	)	)	PUNCT
etr-26827	83	27	and	and	CCONJ
etr-26827	83	28	the	the	DET
etr-26827	83	29	use	use	NOUN
etr-26827	83	30	of	of	ADP
etr-26827	83	31	self	self	NOUN
etr-26827	83	32	-	-	PUNCT
etr-26827	83	33	service	service	NOUN
etr-26827	83	34	technology	technology	NOUN
etr-26827	83	35	(	(	PUNCT
etr-26827	83	36	m	m	PROPN
etr-26827	83	37	=	=	NOUN
etr-26827	83	38	4.44	4.44	NUM
etr-26827	83	39	,	,	PUNCT
etr-26827	83	40	sd	sd	ADP
etr-26827	83	41	=	=	NOUN
etr-26827	83	42	0.74	0.74	NUM
etr-26827	83	43	)	)	PUNCT
etr-26827	83	44	in	in	ADP
etr-26827	83	45	the	the	DET
etr-26827	83	46	hospitality	hospitality	NOUN
etr-26827	83	47	industry	industry	NOUN
etr-26827	83	48	;	;	PUNCT
etr-26827	83	49	t	t	PROPN
etr-26827	83	50	(	(	PUNCT
etr-26827	83	51	208	208	NUM
etr-26827	83	52	)	)	PUNCT
etr-26827	83	53	=	=	SYM
etr-26827	83	54	11.18	11.18	NUM
etr-26827	83	55	,	,	PUNCT
etr-26827	83	56	p	p	X
etr-26827	83	57	=	=	X
etr-26827	83	58	<	<	X
etr-26827	83	59	0.001	0.001	NUM
etr-26827	83	60	.	.	PUNCT
etr-26827	84	1	these	these	DET
etr-26827	84	2	results	result	NOUN
etr-26827	84	3	suggest	suggest	VERB
etr-26827	84	4	that	that	SCONJ
etr-26827	84	5	generation	generation	NOUN
etr-26827	84	6	y	y	PROPN
etr-26827	84	7	and	and	CCONJ
etr-26827	84	8	z	z	NOUN
etr-26827	84	9	prefer	prefer	VERB
etr-26827	84	10	the	the	DET
etr-26827	84	11	convenience	convenience	NOUN
etr-26827	84	12	of	of	ADP
etr-26827	84	13	using	use	VERB
etr-26827	84	14	selfservice	selfservice	NOUN
etr-26827	84	15	technology	technology	NOUN
etr-26827	84	16	more	more	ADJ
etr-26827	84	17	than	than	ADP
etr-26827	84	18	personal	personal	ADJ
etr-26827	84	19	service	service	NOUN
etr-26827	84	20	in	in	ADP
etr-26827	84	21	the	the	DET
etr-26827	84	22	hospitality	hospitality	NOUN
etr-26827	84	23	industry	industry	NOUN
etr-26827	84	24	.	.	PUNCT
etr-26827	85	1	to	to	PART
etr-26827	85	2	examine	examine	VERB
etr-26827	85	3	the	the	DET
etr-26827	85	4	fourth	fourth	ADJ
etr-26827	85	5	hypothesis	hypothesis	NOUN
etr-26827	85	6	(	(	PUNCT
etr-26827	85	7	h4	h4	PROPN
etr-26827	85	8	)	)	PUNCT
etr-26827	85	9	,	,	PUNCT
etr-26827	85	10	a	a	DET
etr-26827	85	11	paired	pair	VERB
etr-26827	85	12	-	-	PUNCT
etr-26827	85	13	sample	sample	NOUN
etr-26827	85	14	t	t	NOUN
etr-26827	85	15	-	-	PUNCT
etr-26827	85	16	test	test	NOUN
etr-26827	85	17	was	be	AUX
etr-26827	85	18	also	also	ADV
etr-26827	85	19	conducted	conduct	VERB
etr-26827	85	20	to	to	PART
etr-26827	85	21	compare	compare	VERB
etr-26827	85	22	and	and	CCONJ
etr-26827	85	23	contrast	contrast	VERB
etr-26827	85	24	the	the	DET
etr-26827	85	25	difference	difference	NOUN
etr-26827	85	26	between	between	ADP
etr-26827	85	27	the	the	DET
etr-26827	85	28	promptness	promptness	ADJ
etr-26827	85	29	attribute	attribute	NOUN
etr-26827	85	30	of	of	ADP
etr-26827	85	31	personal	personal	ADJ
etr-26827	85	32	service	service	NOUN
etr-26827	85	33	and	and	CCONJ
etr-26827	85	34	the	the	DET
etr-26827	85	35	use	use	NOUN
etr-26827	85	36	of	of	ADP
etr-26827	85	37	self	self	NOUN
etr-26827	85	38	-	-	PUNCT
etr-26827	85	39	service	service	NOUN
etr-26827	85	40	technology	technology	NOUN
etr-26827	85	41	in	in	ADP
etr-26827	85	42	the	the	DET
etr-26827	85	43	hospitality	hospitality	NOUN
etr-26827	85	44	industry	industry	NOUN
etr-26827	85	45	.	.	PUNCT
etr-26827	86	1	the	the	DET
etr-26827	86	2	analysis	analysis	NOUN
etr-26827	86	3	of	of	ADP
etr-26827	86	4	the	the	DET
etr-26827	86	5	test	test	NOUN
etr-26827	86	6	indicated	indicate	VERB
etr-26827	86	7	a	a	DET
etr-26827	86	8	significant	significant	ADJ
etr-26827	86	9	difference	difference	NOUN
etr-26827	86	10	regarding	regard	VERB
etr-26827	86	11	the	the	DET
etr-26827	86	12	level	level	NOUN
etr-26827	86	13	of	of	ADP
etr-26827	86	14	promptness	promptness	NOUN
etr-26827	86	15	between	between	ADP
etr-26827	86	16	personal	personal	ADJ
etr-26827	86	17	service	service	NOUN
etr-26827	86	18	(	(	PUNCT
etr-26827	86	19	m	m	PROPN
etr-26827	86	20	=	=	NOUN
etr-26827	86	21	3.41	3.41	NUM
etr-26827	86	22	,	,	PUNCT
etr-26827	86	23	sd	sd	ADP
etr-26827	86	24	=	=	NOUN
etr-26827	86	25	0.95	0.95	NUM
etr-26827	86	26	)	)	PUNCT
etr-26827	86	27	and	and	CCONJ
etr-26827	86	28	the	the	DET
etr-26827	86	29	use	use	NOUN
etr-26827	86	30	of	of	ADP
etr-26827	86	31	self	self	NOUN
etr-26827	86	32	-	-	PUNCT
etr-26827	86	33	service	service	NOUN
etr-26827	86	34	technology	technology	NOUN
etr-26827	86	35	(	(	PUNCT
etr-26827	86	36	m	m	VERB
etr-26827	86	37	=	=	NOUN
etr-26827	86	38	3.98	3.98	NUM
etr-26827	86	39	,	,	PUNCT
etr-26827	86	40	sd	sd	ADP
etr-26827	86	41	=	=	NOUN
etr-26827	86	42	0.87	0.87	NUM
etr-26827	86	43	)	)	PUNCT
etr-26827	86	44	in	in	ADP
etr-26827	86	45	the	the	DET
etr-26827	86	46	hospitality	hospitality	NOUN
etr-26827	86	47	industry	industry	NOUN
etr-26827	86	48	;	;	PUNCT
etr-26827	86	49	t	t	PROPN
etr-26827	86	50	(	(	PUNCT
etr-26827	86	51	208	208	NUM
etr-26827	86	52	)	)	PUNCT
etr-26827	86	53	=	=	NOUN
etr-26827	86	54	6.52	6.52	NUM
etr-26827	86	55	,	,	PUNCT
etr-26827	86	56	p	p	NOUN
etr-26827	86	57	=	=	X
etr-26827	86	58	<	<	X
etr-26827	86	59	0.001	0.001	NUM
etr-26827	86	60	.	.	PUNCT
etr-26827	87	1	these	these	DET
etr-26827	87	2	results	result	NOUN
etr-26827	87	3	suggest	suggest	VERB
etr-26827	87	4	that	that	SCONJ
etr-26827	87	5	generation	generation	NOUN
etr-26827	87	6	y	y	PROPN
etr-26827	87	7	and	and	CCONJ
etr-26827	87	8	z	z	NOUN
etr-26827	87	9	prefer	prefer	VERB
etr-26827	87	10	the	the	DET
etr-26827	87	11	promptness	promptness	NOUN
etr-26827	87	12	in	in	ADP
etr-26827	87	13	the	the	DET
etr-26827	87	14	use	use	NOUN
etr-26827	87	15	of	of	ADP
etr-26827	87	16	self	self	NOUN
etr-26827	87	17	-	-	PUNCT
etr-26827	87	18	service	service	NOUN
etr-26827	87	19	technology	technology	NOUN
etr-26827	87	20	more	more	ADJ
etr-26827	87	21	than	than	ADP
etr-26827	87	22	personal	personal	ADJ
etr-26827	87	23	service	service	NOUN
etr-26827	87	24	in	in	ADP
etr-26827	87	25	the	the	DET
etr-26827	87	26	hospitality	hospitality	NOUN
etr-26827	87	27	industry	industry	NOUN
etr-26827	87	28	(	(	PUNCT
etr-26827	87	29	see	see	VERB
etr-26827	87	30	table	table	NOUN
etr-26827	87	31	5	5	NUM
etr-26827	87	32	)	)	PUNCT
etr-26827	87	33	.	.	PUNCT
etr-26827	88	1	table	table	NOUN
etr-26827	88	2	5	5	NUM
etr-26827	88	3	:	:	PUNCT
etr-26827	88	4	preferred	preferred	ADJ
etr-26827	88	5	attributes	attribute	NOUN
etr-26827	88	6	of	of	ADP
etr-26827	88	7	self	self	NOUN
etr-26827	88	8	-	-	PUNCT
etr-26827	88	9	service	service	NOUN
etr-26827	88	10	technology	technology	NOUN
etr-26827	88	11	paired	pair	VERB
etr-26827	88	12	samples	sample	NOUN
etr-26827	88	13	statistics	statistic	NOUN
etr-26827	88	14	m	m	VERB
etr-26827	88	15	n	n	ADV
etr-26827	88	16	sd	sd	ADP
etr-26827	88	17	std	std	NOUN
etr-26827	88	18	.	.	PUNCT
etr-26827	89	1	error	error	NOUN
etr-26827	89	2	mean	mean	NOUN
etr-26827	89	3	service	service	NOUN
etr-26827	89	4	convenience	convenience	NOUN
etr-26827	89	5	sst	sst	PROPN
etr-26827	89	6	4.44	4.44	NUM
etr-26827	89	7	209	209	NUM
etr-26827	89	8	0.74	0.74	NUM
etr-26827	89	9	0.05	0.05	NUM
etr-26827	89	10	ps	ps	PROPN
etr-26827	89	11	3.46	3.46	NUM
etr-26827	89	12	209	209	NUM
etr-26827	89	13	1.06	1.06	NUM
etr-26827	89	14	0.07	0.07	NUM
etr-26827	89	15	service	service	NOUN
etr-26827	89	16	promptness	promptness	NOUN
etr-26827	89	17	sst	sst	NOUN
etr-26827	89	18	3.98	3.98	NUM
etr-26827	89	19	209	209	NUM
etr-26827	89	20	0.87	0.87	NUM
etr-26827	89	21	0.06	0.06	NUM
etr-26827	89	22	ps	ps	NOUN
etr-26827	89	23	3.41	3.41	NUM
etr-26827	89	24	209	209	NUM
etr-26827	89	25	0.95	0.95	NUM
etr-26827	89	26	0.07	0.07	NUM
etr-26827	89	27	paired	pair	VERB
etr-26827	89	28	samples	sample	NOUN
etr-26827	89	29	correlations	correlation	NOUN
etr-26827	89	30	n	n	PRON
etr-26827	89	31	correlation	correlation	NOUN
etr-26827	89	32	p	p	NOUN
etr-26827	89	33	service	service	NOUN
etr-26827	89	34	convenience	convenience	NOUN
etr-26827	89	35	sst	sst	PROPN
etr-26827	89	36	&	&	CCONJ
etr-26827	89	37	ps	ps	PROPN
etr-26827	89	38	209	209	NUM
etr-26827	89	39	0.05	0.05	NUM
etr-26827	89	40	0.47	0.47	NUM
etr-26827	89	41	service	service	NOUN
etr-26827	89	42	promptness	promptness	NOUN
etr-26827	89	43	sst	sst	PROPN
etr-26827	89	44	&	&	CCONJ
etr-26827	89	45	ps	ps	PROPN
etr-26827	89	46	209	209	NUM
etr-26827	89	47	0.02	0.02	NUM
etr-26827	89	48	0.76	0.76	NUM
etr-26827	89	49	https://creativecommons.org/licenses/by/4.0/	https://creativecommons.org/licenses/by/4.0/	PROPN
etr-26827	89	50	ogbeide	ogbeide	ADJ
etr-26827	89	51	,	,	PUNCT
etr-26827	89	52	g.	g.	PROPN
etr-26827	89	53	(	(	PUNCT
etr-26827	89	54	2022	2022	NUM
etr-26827	89	55	)	)	PUNCT
etr-26827	89	56	/	/	SYM
etr-26827	89	57	events	event	NOUN
etr-26827	89	58	and	and	CCONJ
etr-26827	89	59	tourism	tourism	NOUN
etr-26827	89	60	review	review	NOUN
etr-26827	89	61	,	,	PUNCT
etr-26827	89	62	5(2	5(2	NUM
etr-26827	89	63	)	)	PUNCT
etr-26827	89	64	,	,	PUNCT
etr-26827	89	65	30	30	NUM
etr-26827	89	66	-	-	SYM
etr-26827	89	67	38	38	NUM
etr-26827	89	68	.	.	PUNCT
etr-26827	90	1	36	36	NUM
etr-26827	90	2	events	event	NOUN
etr-26827	90	3	and	and	CCONJ
etr-26827	90	4	tourism	tourism	NOUN
etr-26827	90	5	review	review	NOUN
etr-26827	90	6	vol	vol	NOUN
etr-26827	90	7	.	.	PROPN
etr-26827	90	8	5	5	NUM
etr-26827	90	9	no	no	NOUN
etr-26827	90	10	.	.	NOUN
etr-26827	90	11	2	2	NUM
etr-26827	90	12	(	(	PUNCT
etr-26827	90	13	2022	2022	NUM
etr-26827	90	14	)	)	PUNCT
etr-26827	90	15	,	,	PUNCT
etr-26827	90	16	30	30	NUM
etr-26827	90	17	-	-	SYM
etr-26827	90	18	38	38	NUM
etr-26827	90	19	,	,	PUNCT
etr-26827	90	20	doi	doi	NOUN
etr-26827	90	21	:	:	PUNCT
etr-26827	90	22	10.18060/26827	10.18060/26827	NUM
etr-26827	90	23	copyright	copyright	NOUN
etr-26827	90	24	©	©	PROPN
etr-26827	90	25	2022	2022	NUM
etr-26827	90	26	godwin	godwin	NOUN
etr-26827	90	27	-	-	PUNCT
etr-26827	90	28	charles	charle	NOUN
etr-26827	90	29	ogbeide	ogbeide	ADJ
etr-26827	90	30	this	this	DET
etr-26827	90	31	work	work	NOUN
etr-26827	90	32	is	be	AUX
etr-26827	90	33	licensed	license	VERB
etr-26827	90	34	under	under	ADP
etr-26827	90	35	a	a	DET
etr-26827	90	36	creative	creative	ADJ
etr-26827	90	37	commons	common	NOUN
etr-26827	90	38	attribution	attribution	NOUN
etr-26827	90	39	4.0	4.0	NUM
etr-26827	90	40	international	international	ADJ
etr-26827	90	41	license	license	NOUN
etr-26827	90	42	.	.	PUNCT
etr-26827	91	1	paired	pair	VERB
etr-26827	91	2	samples	sample	NOUN
etr-26827	91	3	test	test	NOUN
etr-26827	91	4	paired	pair	VERB
etr-26827	91	5	difference	difference	NOUN
etr-26827	91	6	m	m	PROPN
etr-26827	91	7	sd	sd	NOUN
etr-26827	91	8	sem	sem	NOUN
etr-26827	91	9	95	95	NUM
etr-26827	91	10	%	%	NOUN
etr-26827	91	11	cidl	cidl	NOUN
etr-26827	91	12	95	95	NUM
etr-26827	91	13	%	%	NOUN
etr-26827	91	14	cidu	cidu	PROPN
etr-26827	91	15	t	t	PROPN
etr-26827	91	16	df	df	PROPN
etr-26827	91	17	p	p	PROPN
etr-26827	91	18	service	service	PROPN
etr-26827	91	19	convenience	convenience	NOUN
etr-26827	91	20	sst	sst	PROPN
etr-26827	91	21	&	&	CCONJ
etr-26827	91	22	ps	ps	PROPN
etr-26827	92	1	0.98	0.98	NUM
etr-26827	92	2	1.26	1.26	NUM
etr-26827	92	3	0.09	0.09	NUM
etr-26827	92	4	0.80	0.80	NUM
etr-26827	92	5	1.15	1.15	NUM
etr-26827	92	6	11.19	11.19	NUM
etr-26827	92	7	208	208	NUM
etr-26827	92	8	0.00	0.00	NUM
etr-26827	92	9	service	service	NOUN
etr-26827	92	10	promptness	promptness	ADJ
etr-26827	92	11	sst	sst	PROPN
etr-26827	92	12	&	&	CCONJ
etr-26827	92	13	ps	ps	PROPN
etr-26827	92	14	0.57	0.57	NUM
etr-26827	92	15	1.27	1.27	NUM
etr-26827	92	16	0.09	0.09	NUM
etr-26827	92	17	0.40	0.40	NUM
etr-26827	92	18	0.75	0.75	NUM
etr-26827	92	19	6.52	6.52	NUM
etr-26827	92	20	208	208	NUM
etr-26827	92	21	0.00	0.00	NUM
etr-26827	92	22	sst	sst	NOUN
etr-26827	92	23	:	:	PUNCT
etr-26827	92	24	self	self	NOUN
etr-26827	92	25	-	-	PUNCT
etr-26827	92	26	service	service	NOUN
etr-26827	92	27	technology	technology	NOUN
etr-26827	92	28	,	,	PUNCT
etr-26827	92	29	ps	ps	PROPN
etr-26827	92	30	:	:	PUNCT
etr-26827	92	31	personal	personal	ADJ
etr-26827	92	32	service	service	NOUN
etr-26827	92	33	,	,	PUNCT
etr-26827	92	34	sd	sd	ADP
etr-26827	92	35	:	:	PUNCT
etr-26827	92	36	standard	standard	ADJ
etr-26827	92	37	deviation	deviation	NOUN
etr-26827	92	38	,	,	PUNCT
etr-26827	92	39	sem	sem	NOUN
etr-26827	92	40	:	:	PUNCT
etr-26827	92	41	standard	standard	ADJ
etr-26827	92	42	error	error	NOUN
etr-26827	92	43	mean	mean	NOUN
etr-26827	92	44	,	,	PUNCT
etr-26827	92	45	cidl	cidl	NOUN
etr-26827	92	46	:	:	PUNCT
etr-26827	92	47	confidence	confidence	NOUN
etr-26827	92	48	interval	interval	NOUN
etr-26827	92	49	of	of	ADP
etr-26827	92	50	the	the	DET
etr-26827	92	51	difference	difference	NOUN
etr-26827	92	52	lower	lower	ADV
etr-26827	92	53	,	,	PUNCT
etr-26827	92	54	cidu	cidu	ADJ
etr-26827	92	55	:	:	PUNCT
etr-26827	92	56	confidence	confidence	NOUN
etr-26827	92	57	interval	interval	NOUN
etr-26827	92	58	of	of	ADP
etr-26827	92	59	the	the	DET
etr-26827	92	60	difference	difference	NOUN
etr-26827	92	61	upper	upper	ADJ
etr-26827	92	62	,	,	PUNCT
etr-26827	92	63	m	m	VERB
etr-26827	92	64	:	:	PUNCT
etr-26827	92	65	mean	mean	VERB
etr-26827	92	66	,	,	PUNCT
etr-26827	92	67	p	p	X
etr-26827	92	68	:	:	PUNCT
etr-26827	92	69	probability	probability	NOUN
etr-26827	92	70	conclusions	conclusion	NOUN
etr-26827	92	71	,	,	PUNCT
etr-26827	92	72	implications	implication	NOUN
etr-26827	92	73	,	,	PUNCT
etr-26827	92	74	and	and	CCONJ
etr-26827	92	75	limitations	limitation	VERB
etr-26827	92	76	the	the	DET
etr-26827	92	77	results	result	NOUN
etr-26827	92	78	of	of	ADP
etr-26827	92	79	this	this	DET
etr-26827	92	80	study	study	NOUN
etr-26827	92	81	illustrated	illustrate	VERB
etr-26827	92	82	that	that	SCONJ
etr-26827	92	83	even	even	ADV
etr-26827	92	84	though	though	SCONJ
etr-26827	92	85	generation	generation	NOUN
etr-26827	92	86	y	y	PROPN
etr-26827	92	87	and	and	CCONJ
etr-26827	92	88	z	z	PROPN
etr-26827	92	89	indicated	indicate	VERB
etr-26827	92	90	that	that	SCONJ
etr-26827	92	91	personal	personal	ADJ
etr-26827	92	92	service	service	NOUN
etr-26827	92	93	is	be	AUX
etr-26827	92	94	more	more	ADV
etr-26827	92	95	important	important	ADJ
etr-26827	92	96	than	than	ADP
etr-26827	92	97	the	the	DET
etr-26827	92	98	use	use	NOUN
etr-26827	92	99	of	of	ADP
etr-26827	92	100	self	self	NOUN
etr-26827	92	101	-	-	PUNCT
etr-26827	92	102	service	service	NOUN
etr-26827	92	103	technology	technology	NOUN
etr-26827	92	104	in	in	ADP
etr-26827	92	105	the	the	DET
etr-26827	92	106	hospitality	hospitality	NOUN
etr-26827	92	107	industry	industry	NOUN
etr-26827	92	108	,	,	PUNCT
etr-26827	92	109	they	they	PRON
etr-26827	92	110	still	still	ADV
etr-26827	92	111	prefer	prefer	VERB
etr-26827	92	112	the	the	DET
etr-26827	92	113	convenience	convenience	NOUN
etr-26827	92	114	and	and	CCONJ
etr-26827	92	115	promptness	promptness	NOUN
etr-26827	92	116	of	of	ADP
etr-26827	92	117	self	self	NOUN
etr-26827	92	118	-	-	PUNCT
etr-26827	92	119	service	service	NOUN
etr-26827	92	120	technology	technology	NOUN
etr-26827	92	121	.	.	PUNCT
etr-26827	93	1	the	the	DET
etr-26827	93	2	practical	practical	ADJ
etr-26827	93	3	implications	implication	NOUN
etr-26827	93	4	of	of	ADP
etr-26827	93	5	this	this	DET
etr-26827	93	6	finding	finding	NOUN
etr-26827	93	7	for	for	ADP
etr-26827	93	8	hospitality	hospitality	NOUN
etr-26827	93	9	professionals	professional	NOUN
etr-26827	93	10	and	and	CCONJ
etr-26827	93	11	managers	manager	NOUN
etr-26827	93	12	include	include	VERB
etr-26827	93	13	the	the	DET
etr-26827	93	14	significance	significance	NOUN
etr-26827	93	15	of	of	ADP
etr-26827	93	16	convenience	convenience	NOUN
etr-26827	93	17	and	and	CCONJ
etr-26827	93	18	promptness	promptness	NOUN
etr-26827	93	19	to	to	ADP
etr-26827	93	20	future	future	ADJ
etr-26827	93	21	tourists	tourist	NOUN
etr-26827	93	22	(	(	PUNCT
etr-26827	93	23	generation	generation	NOUN
etr-26827	93	24	y	y	PROPN
etr-26827	93	25	and	and	CCONJ
etr-26827	93	26	z	z	NOUN
etr-26827	93	27	)	)	PUNCT
etr-26827	93	28	.	.	PUNCT
etr-26827	94	1	hence	hence	ADV
etr-26827	94	2	,	,	PUNCT
etr-26827	94	3	extra	extra	ADJ
etr-26827	94	4	care	care	NOUN
etr-26827	94	5	should	should	AUX
etr-26827	94	6	be	be	AUX
etr-26827	94	7	given	give	VERB
etr-26827	94	8	to	to	PART
etr-26827	94	9	ensure	ensure	VERB
etr-26827	94	10	guests	guest	NOUN
etr-26827	94	11	are	be	AUX
etr-26827	94	12	provided	provide	VERB
etr-26827	94	13	with	with	ADP
etr-26827	94	14	excellent	excellent	ADJ
etr-26827	94	15	hospitality	hospitality	NOUN
etr-26827	94	16	service	service	NOUN
etr-26827	94	17	characterized	characterize	VERB
etr-26827	94	18	by	by	ADP
etr-26827	94	19	convenience	convenience	NOUN
etr-26827	94	20	and	and	CCONJ
etr-26827	94	21	promptness	promptness	ADJ
etr-26827	94	22	.	.	PUNCT
etr-26827	95	1	the	the	DET
etr-26827	95	2	results	result	NOUN
etr-26827	95	3	of	of	ADP
etr-26827	95	4	this	this	DET
etr-26827	95	5	study	study	NOUN
etr-26827	95	6	also	also	ADV
etr-26827	95	7	suggest	suggest	VERB
etr-26827	95	8	that	that	SCONJ
etr-26827	95	9	self	self	NOUN
etr-26827	95	10	-	-	PUNCT
etr-26827	95	11	service	service	NOUN
etr-26827	95	12	technology	technology	NOUN
etr-26827	95	13	is	be	AUX
etr-26827	95	14	not	not	PART
etr-26827	95	15	just	just	ADV
etr-26827	95	16	a	a	DET
etr-26827	95	17	fad	fad	NOUN
etr-26827	95	18	.	.	PUNCT
etr-26827	96	1	still	still	ADV
etr-26827	96	2	,	,	PUNCT
etr-26827	96	3	it	it	PRON
etr-26827	96	4	is	be	AUX
etr-26827	96	5	gaining	gain	VERB
etr-26827	96	6	more	more	ADJ
etr-26827	96	7	acceptance	acceptance	NOUN
etr-26827	96	8	,	,	PUNCT
etr-26827	96	9	especially	especially	ADV
etr-26827	96	10	by	by	ADP
etr-26827	96	11	generation	generation	NOUN
etr-26827	96	12	y	y	PROPN
etr-26827	96	13	and	and	CCONJ
etr-26827	96	14	z.	z.	PROPN
etr-26827	96	15	hence	hence	ADV
etr-26827	96	16	,	,	PUNCT
etr-26827	96	17	hospitality	hospitality	NOUN
etr-26827	96	18	professionals	professional	NOUN
etr-26827	96	19	should	should	AUX
etr-26827	96	20	be	be	AUX
etr-26827	96	21	prepared	prepare	VERB
etr-26827	96	22	to	to	PART
etr-26827	96	23	offer	offer	VERB
etr-26827	96	24	the	the	DET
etr-26827	96	25	benefits	benefit	NOUN
etr-26827	96	26	of	of	ADP
etr-26827	96	27	self	self	NOUN
etr-26827	96	28	-	-	PUNCT
etr-26827	96	29	service	service	NOUN
etr-26827	96	30	technology	technology	NOUN
etr-26827	96	31	without	without	ADP
etr-26827	96	32	losing	lose	VERB
etr-26827	96	33	the	the	DET
etr-26827	96	34	critical	critical	ADJ
etr-26827	96	35	importance	importance	NOUN
etr-26827	96	36	of	of	ADP
etr-26827	96	37	personal	personal	ADJ
etr-26827	96	38	service	service	NOUN
etr-26827	96	39	hospitality	hospitality	NOUN
etr-26827	96	40	.	.	PUNCT
etr-26827	97	1	bearing	bear	VERB
etr-26827	97	2	the	the	DET
etr-26827	97	3	above	above	ADV
etr-26827	97	4	in	in	ADP
etr-26827	97	5	mind	mind	NOUN
etr-26827	97	6	,	,	PUNCT
etr-26827	97	7	hospitality	hospitality	NOUN
etr-26827	97	8	professionals	professional	NOUN
etr-26827	97	9	and	and	CCONJ
etr-26827	97	10	management	management	NOUN
etr-26827	97	11	should	should	AUX
etr-26827	97	12	endeavor	endeavor	VERB
etr-26827	97	13	to	to	PART
etr-26827	97	14	find	find	VERB
etr-26827	97	15	an	an	DET
etr-26827	97	16	appropriate	appropriate	ADJ
etr-26827	97	17	balance	balance	NOUN
etr-26827	97	18	between	between	ADP
etr-26827	97	19	the	the	DET
etr-26827	97	20	use	use	NOUN
etr-26827	97	21	of	of	ADP
etr-26827	97	22	self	self	NOUN
etr-26827	97	23	-	-	PUNCT
etr-26827	97	24	service	service	NOUN
etr-26827	97	25	technology	technology	NOUN
etr-26827	97	26	and	and	CCONJ
etr-26827	97	27	personal	personal	ADJ
etr-26827	97	28	service	service	NOUN
etr-26827	97	29	suitable	suitable	ADJ
etr-26827	97	30	enough	enough	ADV
etr-26827	97	31	to	to	PART
etr-26827	97	32	enhance	enhance	VERB
etr-26827	97	33	customer	customer	NOUN
etr-26827	97	34	experience	experience	NOUN
etr-26827	97	35	.	.	PUNCT
etr-26827	98	1	the	the	DET
etr-26827	98	2	authors	author	NOUN
etr-26827	98	3	hope	hope	VERB
etr-26827	98	4	this	this	DET
etr-26827	98	5	research	research	NOUN
etr-26827	98	6	inspires	inspire	VERB
etr-26827	98	7	other	other	ADJ
etr-26827	98	8	researchers	researcher	NOUN
etr-26827	98	9	to	to	PART
etr-26827	98	10	continue	continue	VERB
etr-26827	98	11	investigating	investigate	VERB
etr-26827	98	12	the	the	DET
etr-26827	98	13	significance	significance	NOUN
etr-26827	98	14	of	of	ADP
etr-26827	98	15	personal	personal	ADJ
etr-26827	98	16	service	service	NOUN
etr-26827	98	17	in	in	ADP
etr-26827	98	18	the	the	DET
etr-26827	98	19	hospitality	hospitality	NOUN
etr-26827	98	20	industry	industry	NOUN
etr-26827	98	21	.	.	PUNCT
etr-26827	99	1	it	it	PRON
etr-26827	99	2	is	be	AUX
etr-26827	99	3	critical	critical	ADJ
etr-26827	99	4	to	to	PART
etr-26827	99	5	determine	determine	VERB
etr-26827	99	6	if	if	SCONJ
etr-26827	99	7	and	and	CCONJ
etr-26827	99	8	when	when	SCONJ
etr-26827	99	9	customers	customer	NOUN
etr-26827	99	10	will	will	AUX
etr-26827	99	11	be	be	AUX
etr-26827	99	12	less	less	ADV
etr-26827	99	13	interested	interested	ADJ
etr-26827	99	14	in	in	ADP
etr-26827	99	15	personal	personal	ADJ
etr-26827	99	16	service	service	NOUN
etr-26827	99	17	with	with	ADP
etr-26827	99	18	the	the	DET
etr-26827	99	19	advent	advent	NOUN
etr-26827	99	20	and	and	CCONJ
etr-26827	99	21	use	use	NOUN
etr-26827	99	22	of	of	ADP
etr-26827	99	23	self	self	NOUN
etr-26827	99	24	-	-	PUNCT
etr-26827	99	25	service	service	NOUN
etr-26827	99	26	technology	technology	NOUN
etr-26827	99	27	.	.	PUNCT
etr-26827	100	1	one	one	NUM
etr-26827	100	2	of	of	ADP
etr-26827	100	3	the	the	DET
etr-26827	100	4	limitations	limitation	NOUN
etr-26827	100	5	of	of	ADP
etr-26827	100	6	this	this	DET
etr-26827	100	7	study	study	NOUN
etr-26827	100	8	is	be	AUX
etr-26827	100	9	that	that	SCONJ
etr-26827	100	10	it	it	PRON
etr-26827	100	11	focused	focus	VERB
etr-26827	100	12	only	only	ADV
etr-26827	100	13	on	on	ADP
etr-26827	100	14	generation	generation	NOUN
etr-26827	100	15	y	y	PROPN
etr-26827	100	16	and	and	CCONJ
etr-26827	100	17	z	z	NOUN
etr-26827	100	18	within	within	ADP
etr-26827	100	19	a	a	DET
etr-26827	100	20	small	small	ADJ
etr-26827	100	21	geographical	geographical	ADJ
etr-26827	100	22	area	area	NOUN
etr-26827	100	23	in	in	ADP
etr-26827	100	24	the	the	DET
etr-26827	100	25	midwestern	midwestern	ADJ
etr-26827	100	26	part	part	NOUN
etr-26827	100	27	of	of	ADP
etr-26827	100	28	the	the	DET
etr-26827	100	29	usa	usa	PROPN
etr-26827	100	30	.	.	PUNCT
etr-26827	101	1	another	another	DET
etr-26827	101	2	study	study	NOUN
etr-26827	101	3	focusing	focus	VERB
etr-26827	101	4	on	on	ADP
etr-26827	101	5	a	a	DET
etr-26827	101	6	larger	large	ADJ
etr-26827	101	7	population	population	NOUN
etr-26827	101	8	and	and	CCONJ
etr-26827	101	9	more	more	ADJ
etr-26827	101	10	generations	generation	NOUN
etr-26827	101	11	would	would	AUX
etr-26827	101	12	yield	yield	VERB
etr-26827	101	13	room	room	NOUN
etr-26827	101	14	for	for	ADP
etr-26827	101	15	generalizable	generalizable	ADJ
etr-26827	101	16	research	research	NOUN
etr-26827	101	17	.	.	PUNCT
etr-26827	102	1	references	reference	NOUN
etr-26827	102	2	ary	ary	PROPN
etr-26827	102	3	,	,	PUNCT
etr-26827	102	4	d.	d.	PROPN
etr-26827	102	5	,	,	PUNCT
etr-26827	102	6	&	&	CCONJ
etr-26827	102	7	jacobs	jacobs	PROPN
etr-26827	102	8	,	,	PUNCT
etr-26827	102	9	l.c	l.c	PROPN
etr-26827	102	10	.	.	PROPN
etr-26827	102	11	,	,	PUNCT
etr-26827	102	12	&	&	CCONJ
etr-26827	102	13	razavieh	razavieh	PROPN
etr-26827	102	14	,	,	PUNCT
etr-26827	102	15	a.	a.	NOUN
etr-26827	102	16	(	(	PUNCT
etr-26827	102	17	2002	2002	NUM
etr-26827	102	18	)	)	PUNCT
etr-26827	102	19	.	.	PUNCT
etr-26827	103	1	introduction	introduction	NOUN
etr-26827	103	2	to	to	ADP
etr-26827	103	3	research	research	NOUN
etr-26827	103	4	in	in	ADP
etr-26827	103	5	education	education	NOUN
etr-26827	103	6	(	(	PUNCT
etr-26827	103	7	6th	6th	ADJ
etr-26827	103	8	ed	ed	NOUN
etr-26827	103	9	.	.	PUNCT
etr-26827	103	10	)	)	PUNCT
etr-26827	103	11	.	.	PUNCT
etr-26827	104	1	forth	forth	ADV
etr-26827	104	2	worth	worth	ADJ
etr-26827	104	3	:	:	PUNCT
etr-26827	105	1	harcourt	harcourt	PROPN
etr-26827	105	2	brace	brace	PROPN
etr-26827	105	3	.	.	PUNCT
etr-26827	106	1	beatson	beatson	PROPN
etr-26827	106	2	,	,	PUNCT
etr-26827	106	3	a.	a.	NOUN
etr-26827	106	4	,	,	PUNCT
etr-26827	106	5	coote	coote	PROPN
etr-26827	106	6	.	.	PROPN
etr-26827	106	7	,	,	PUNCT
etr-26827	106	8	l.v	l.v	PROPN
etr-26827	106	9	.	.	PROPN
etr-26827	106	10	,	,	PUNCT
etr-26827	106	11	&	&	CCONJ
etr-26827	106	12	rudd	rudd	PROPN
etr-26827	106	13	,	,	PUNCT
etr-26827	106	14	j.m	j.m	PROPN
etr-26827	106	15	.	.	PROPN
etr-26827	106	16	(	(	PUNCT
etr-26827	106	17	2006	2006	NUM
etr-26827	106	18	)	)	PUNCT
etr-26827	106	19	.	.	PUNCT
etr-26827	107	1	determining	determine	VERB
etr-26827	107	2	consumer	consumer	NOUN
etr-26827	107	3	satisfaction	satisfaction	NOUN
etr-26827	107	4	and	and	CCONJ
etr-26827	107	5	commitment	commitment	NOUN
etr-26827	107	6	through	through	ADP
etr-26827	107	7	self	self	NOUN
etr-26827	107	8	-	-	PUNCT
etr-26827	107	9	service	service	NOUN
etr-26827	107	10	technology	technology	NOUN
etr-26827	107	11	and	and	CCONJ
etr-26827	107	12	personal	personal	ADJ
etr-26827	107	13	service	service	NOUN
etr-26827	107	14	usage	usage	NOUN
etr-26827	107	15	.	.	PUNCT
etr-26827	108	1	journal	journal	NOUN
etr-26827	108	2	of	of	ADP
etr-26827	108	3	marketing	marketing	NOUN
etr-26827	108	4	management	management	NOUN
etr-26827	108	5	,	,	PUNCT
etr-26827	108	6	22(7	22(7	NOUN
etr-26827	108	7	-	-	SYM
etr-26827	108	8	8)	8)	NUM
etr-26827	108	9	,	,	PUNCT
etr-26827	108	10	853	853	NUM
etr-26827	108	11	-	-	SYM
etr-26827	108	12	882	882	NUM
etr-26827	108	13	.	.	PUNCT
etr-26827	108	14	binh	binh	PROPN
etr-26827	108	15	,	,	PUNCT
etr-26827	108	16	t.	t.	PROPN
etr-26827	108	17	(	(	PUNCT
etr-26827	108	18	2016	2016	NUM
etr-26827	108	19	)	)	PUNCT
etr-26827	108	20	.	.	PUNCT
etr-26827	109	1	educational	educational	ADJ
etr-26827	109	2	experiences	experience	NOUN
etr-26827	109	3	with	with	ADP
etr-26827	109	4	traditional	traditional	ADJ
etr-26827	109	5	,	,	PUNCT
etr-26827	109	6	online	online	ADJ
etr-26827	109	7	and	and	CCONJ
etr-26827	109	8	hybrid	hybrid	ADJ
etr-26827	109	9	learning	learn	VERB
etr-26827	109	10	https://creativecommons.org/licenses/by/4.0/	https://creativecommons.org/licenses/by/4.0/	PROPN
etr-26827	109	11	ogbeide	ogbeide	ADJ
etr-26827	109	12	,	,	PUNCT
etr-26827	109	13	g.	g.	PROPN
etr-26827	109	14	(	(	PUNCT
etr-26827	109	15	2022	2022	NUM
etr-26827	109	16	)	)	PUNCT
etr-26827	109	17	/	/	SYM
etr-26827	109	18	events	event	NOUN
etr-26827	109	19	and	and	CCONJ
etr-26827	109	20	tourism	tourism	NOUN
etr-26827	109	21	review	review	NOUN
etr-26827	109	22	,	,	PUNCT
etr-26827	109	23	5(2	5(2	NUM
etr-26827	109	24	)	)	PUNCT
etr-26827	109	25	,	,	PUNCT
etr-26827	109	26	30	30	NUM
etr-26827	109	27	-	-	SYM
etr-26827	109	28	38	38	NUM
etr-26827	109	29	.	.	PUNCT
etr-26827	110	1	37	37	NUM
etr-26827	110	2	events	event	NOUN
etr-26827	110	3	and	and	CCONJ
etr-26827	110	4	tourism	tourism	NOUN
etr-26827	110	5	review	review	NOUN
etr-26827	110	6	vol	vol	NOUN
etr-26827	110	7	.	.	PROPN
etr-26827	110	8	5	5	NUM
etr-26827	110	9	no	no	NOUN
etr-26827	110	10	.	.	NOUN
etr-26827	110	11	2	2	NUM
etr-26827	110	12	(	(	PUNCT
etr-26827	110	13	2022	2022	NUM
etr-26827	110	14	)	)	PUNCT
etr-26827	110	15	,	,	PUNCT
etr-26827	110	16	30	30	NUM
etr-26827	110	17	-	-	SYM
etr-26827	110	18	38	38	NUM
etr-26827	110	19	,	,	PUNCT
etr-26827	110	20	doi	doi	NOUN
etr-26827	110	21	:	:	PUNCT
etr-26827	110	22	10.18060/26827	10.18060/26827	NUM
etr-26827	110	23	copyright	copyright	NOUN
etr-26827	110	24	©	©	PROPN
etr-26827	110	25	2022	2022	NUM
etr-26827	110	26	godwin	godwin	NOUN
etr-26827	110	27	-	-	PUNCT
etr-26827	110	28	charles	charle	NOUN
etr-26827	110	29	ogbeide	ogbeide	ADJ
etr-26827	110	30	this	this	DET
etr-26827	110	31	work	work	NOUN
etr-26827	110	32	is	be	AUX
etr-26827	110	33	licensed	license	VERB
etr-26827	110	34	under	under	ADP
etr-26827	110	35	a	a	DET
etr-26827	110	36	creative	creative	ADJ
etr-26827	110	37	commons	common	NOUN
etr-26827	110	38	attribution	attribution	NOUN
etr-26827	110	39	4.0	4.0	NUM
etr-26827	110	40	international	international	ADJ
etr-26827	110	41	license	license	NOUN
etr-26827	110	42	.	.	PUNCT
etr-26827	111	1	environments	environment	NOUN
etr-26827	111	2	.	.	PUNCT
etr-26827	112	1	journal	journal	PROPN
etr-26827	112	2	of	of	ADP
etr-26827	112	3	education	education	PROPN
etr-26827	112	4	&	&	CCONJ
etr-26827	112	5	social	social	ADJ
etr-26827	112	6	policy	policy	NOUN
etr-26827	112	7	,	,	PUNCT
etr-26827	112	8	3(3):1	3(3):1	NUM
etr-26827	112	9	bitner	bitner	NOUN
etr-26827	112	10	,	,	PUNCT
etr-26827	112	11	brown	brown	ADJ
etr-26827	112	12	,	,	PUNCT
etr-26827	112	13	&	&	CCONJ
etr-26827	112	14	meuter	meuter	PROPN
etr-26827	112	15	(	(	PUNCT
etr-26827	112	16	2000	2000	NUM
etr-26827	112	17	)	)	PUNCT
etr-26827	112	18	.	.	PUNCT
etr-26827	113	1	technology	technology	NOUN
etr-26827	113	2	infusion	infusion	NOUN
etr-26827	113	3	in	in	ADP
etr-26827	113	4	service	service	NOUN
etr-26827	113	5	encounters	encounter	NOUN
etr-26827	113	6	.	.	PUNCT
etr-26827	114	1	journal	journal	NOUN
etr-26827	114	2	of	of	ADP
etr-26827	114	3	the	the	DET
etr-26827	114	4	academy	academy	NOUN
etr-26827	114	5	of	of	ADP
etr-26827	114	6	marketing	marketing	NOUN
etr-26827	114	7	science	science	NOUN
etr-26827	114	8	,	,	PUNCT
etr-26827	114	9	28(1	28(1	NOUN
etr-26827	114	10	)	)	PUNCT
etr-26827	114	11	,	,	PUNCT
etr-26827	114	12	138	138	NUM
etr-26827	114	13	-	-	SYM
etr-26827	114	14	149	149	NUM
etr-26827	114	15	.	.	PUNCT
etr-26827	115	1	chen	chen	PROPN
etr-26827	115	2	,	,	PUNCT
etr-26827	115	3	w.	w.	PROPN
etr-26827	115	4	(	(	PUNCT
etr-26827	115	5	2011	2011	NUM
etr-26827	115	6	)	)	PUNCT
etr-26827	115	7	.	.	PUNCT
etr-26827	116	1	technology	technology	NOUN
etr-26827	116	2	base	base	NOUN
etr-26827	116	3	self	self	NOUN
etr-26827	116	4	service	service	NOUN
etr-26827	116	5	in	in	ADP
etr-26827	116	6	hospitality	hospitality	NOUN
etr-26827	116	7	industry	industry	NOUN
etr-26827	116	8	.	.	PUNCT
etr-26827	117	1	unlv	unlv	PROPN
etr-26827	117	2	thesis	thesis	NOUN
etr-26827	117	3	,	,	PUNCT
etr-26827	117	4	dissertations	dissertation	NOUN
etr-26827	117	5	,	,	PUNCT
etr-26827	117	6	professional	professional	ADJ
etr-26827	117	7	papers	paper	NOUN
etr-26827	117	8	,	,	PUNCT
etr-26827	117	9	and	and	CCONJ
etr-26827	117	10	capstones	capstone	NOUN
etr-26827	117	11	,	,	PUNCT
etr-26827	117	12	1094	1094	NUM
etr-26827	117	13	,	,	PUNCT
etr-26827	117	14	6	6	NUM
etr-26827	117	15	-	-	SYM
etr-26827	117	16	8	8	NUM
etr-26827	117	17	collier	collier	PROPN
etr-26827	117	18	j.	j.	PROPN
etr-26827	117	19	e.	e.	PROPN
etr-26827	117	20	,	,	PUNCT
etr-26827	117	21	&	&	CCONJ
etr-26827	117	22	barnes	barnes	PROPN
etr-26827	117	23	,	,	PUNCT
etr-26827	117	24	d.c	d.c	PROPN
etr-26827	117	25	.	.	PROPN
etr-26827	118	1	(	(	PUNCT
etr-26827	118	2	2015	2015	NUM
etr-26827	118	3	)	)	PUNCT
etr-26827	119	1	,	,	PUNCT
etr-26827	119	2	“	"	PUNCT
etr-26827	119	3	self	self	NOUN
etr-26827	119	4	-	-	PUNCT
etr-26827	119	5	service	service	NOUN
etr-26827	119	6	delight	delight	NOUN
etr-26827	119	7	:	:	PUNCT
etr-26827	119	8	exploring	explore	VERB
etr-26827	119	9	the	the	DET
etr-26827	119	10	hedonic	hedonic	ADJ
etr-26827	119	11	aspects	aspect	NOUN
etr-26827	119	12	of	of	ADP
etr-26827	119	13	self	self	NOUN
etr-26827	119	14	service	service	NOUN
etr-26827	119	15	”	"	PUNCT
etr-26827	119	16	,	,	PUNCT
etr-26827	119	17	journal	journal	NOUN
etr-26827	119	18	of	of	ADP
etr-26827	119	19	business	business	NOUN
etr-26827	119	20	research	research	NOUN
etr-26827	119	21	,	,	PUNCT
etr-26827	119	22	vol	vol	NOUN
etr-26827	119	23	.	.	PROPN
etr-26827	120	1	68	68	NUM
etr-26827	120	2	no	no	NOUN
etr-26827	120	3	.	.	NOUN
etr-26827	120	4	5	5	NUM
etr-26827	120	5	,	,	PUNCT
etr-26827	120	6	pp	pp	ADJ
etr-26827	120	7	.	.	PUNCT
etr-26827	121	1	986	986	NUM
etr-26827	121	2	-	-	SYM
etr-26827	121	3	993	993	NUM
etr-26827	121	4	.	.	PUNCT
etr-26827	122	1	collier	collier	PROPN
etr-26827	122	2	,	,	PUNCT
etr-26827	122	3	j.	j.	PROPN
etr-26827	122	4	e.	e.	PROPN
etr-26827	122	5	,	,	PUNCT
etr-26827	122	6	breazeale	breazeale	NOUN
etr-26827	122	7	,	,	PUNCT
etr-26827	122	8	m.	m.	NOUN
etr-26827	122	9	&	&	CCONJ
etr-26827	122	10	white	white	PROPN
etr-26827	122	11	,	,	PUNCT
etr-26827	122	12	a.	a.	NOUN
etr-26827	122	13	(	(	PUNCT
etr-26827	122	14	2017	2017	NUM
etr-26827	122	15	)	)	PUNCT
etr-26827	122	16	“	"	PUNCT
etr-26827	122	17	giving	give	VERB
etr-26827	122	18	back	back	ADP
etr-26827	122	19	the	the	DET
etr-26827	122	20	“	"	PUNCT
etr-26827	122	21	self	self	NOUN
etr-26827	122	22	”	"	PUNCT
etr-26827	122	23	in	in	ADP
etr-26827	122	24	self	self	NOUN
etr-26827	122	25	-	-	PUNCT
etr-26827	122	26	service	service	NOUN
etr-26827	122	27	:	:	PUNCT
etr-26827	122	28	customer	customer	NOUN
etr-26827	122	29	preferences	preference	NOUN
etr-26827	122	30	in	in	ADP
etr-26827	122	31	self	self	NOUN
etr-26827	122	32	-	-	PUNCT
etr-26827	122	33	service	service	NOUN
etr-26827	122	34	failure	failure	NOUN
etr-26827	122	35	recovery	recovery	NOUN
etr-26827	122	36	,	,	PUNCT
etr-26827	122	37	journal	journal	NOUN
etr-26827	122	38	of	of	ADP
etr-26827	122	39	services	service	NOUN
etr-26827	122	40	marketing	marketing	NOUN
etr-26827	122	41	,	,	PUNCT
etr-26827	122	42	31(6	31(6	NUM
etr-26827	122	43	)	)	PUNCT
etr-26827	122	44	,	,	PUNCT
etr-26827	122	45	pp	pp	ADP
etr-26827	122	46	.	.	PUNCT
etr-26827	123	1	604	604	NUM
etr-26827	123	2	-	-	SYM
etr-26827	123	3	617	617	NUM
etr-26827	123	4	.	.	PUNCT
etr-26827	124	1	ding	ding	PROPN
etr-26827	124	2	,	,	PUNCT
etr-26827	124	3	d.x	d.x	PROPN
etr-26827	124	4	.	.	PROPN
etr-26827	124	5	,	,	PUNCT
etr-26827	124	6	hu	hu	PROPN
etr-26827	124	7	,	,	PUNCT
etr-26827	124	8	j.p	j.p	PROPN
etr-26827	124	9	.	.	PROPN
etr-26827	124	10	&	&	CCONJ
etr-26827	124	11	sheng	sheng	PROPN
etr-26827	124	12	,	,	PUNCT
etr-26827	124	13	o.r.l	o.r.l	ADJ
etr-26827	124	14	.	.	PUNCT
etr-26827	124	15	(	(	PUNCT
etr-26827	124	16	2011	2011	NUM
etr-26827	124	17	)	)	PUNCT
etr-26827	124	18	,	,	PUNCT
etr-26827	124	19	“	"	PUNCT
etr-26827	124	20	e	e	NOUN
etr-26827	124	21	-	-	NOUN
etr-26827	124	22	selfqual	selfqual	ADJ
etr-26827	124	23	:	:	PUNCT
etr-26827	124	24	a	a	DET
etr-26827	124	25	scale	scale	NOUN
etr-26827	124	26	for	for	ADP
etr-26827	124	27	measuring	measure	VERB
etr-26827	124	28	online	online	ADJ
etr-26827	124	29	self	self	NOUN
etr-26827	124	30	service	service	NOUN
etr-26827	124	31	quality	quality	NOUN
etr-26827	124	32	”	"	PUNCT
etr-26827	124	33	,	,	PUNCT
etr-26827	124	34	journal	journal	NOUN
etr-26827	124	35	of	of	ADP
etr-26827	124	36	business	business	NOUN
etr-26827	124	37	research	research	NOUN
etr-26827	124	38	,	,	PUNCT
etr-26827	124	39	vol	vol	NOUN
etr-26827	124	40	.	.	PROPN
etr-26827	124	41	64	64	NUM
etr-26827	124	42	no	no	NOUN
etr-26827	124	43	.	.	NOUN
etr-26827	124	44	5	5	NUM
etr-26827	124	45	,	,	PUNCT
etr-26827	124	46	pp	pp	ADJ
etr-26827	124	47	.	.	PUNCT
etr-26827	125	1	508	508	NUM
etr-26827	125	2	-	-	SYM
etr-26827	125	3	515	515	NUM
etr-26827	125	4	.	.	PUNCT
etr-26827	125	5	encounters	encounter	NOUN
etr-26827	125	6	”	"	PUNCT
etr-26827	125	7	,	,	PUNCT
etr-26827	125	8	journal	journal	NOUN
etr-26827	125	9	of	of	ADP
etr-26827	125	10	marketing	marketing	NOUN
etr-26827	125	11	,	,	PUNCT
etr-26827	125	12	vol	vol	NOUN
etr-26827	125	13	.	.	PROPN
etr-26827	125	14	64	64	NUM
etr-26827	125	15	,	,	PUNCT
etr-26827	125	16	pp	pp	ADJ
etr-26827	125	17	.	.	PUNCT
etr-26827	126	1	50	50	NUM
etr-26827	126	2	-	-	SYM
etr-26827	126	3	64	64	NUM
etr-26827	126	4	.	.	PUNCT
etr-26827	127	1	forrester	forrester	PROPN
etr-26827	127	2	,	,	PUNCT
etr-26827	127	3	(	(	PUNCT
etr-26827	127	4	2018	2018	NUM
etr-26827	127	5	)	)	PUNCT
etr-26827	127	6	“	"	PUNCT
etr-26827	127	7	top	top	ADJ
etr-26827	127	8	customer	customer	NOUN
etr-26827	127	9	service	service	NOUN
etr-26827	127	10	trends	trend	NOUN
etr-26827	127	11	for	for	ADP
etr-26827	127	12	2018	2018	NUM
etr-26827	127	13	”	"	PUNCT
etr-26827	127	14	,	,	PUNCT
etr-26827	127	15	[	[	X
etr-26827	127	16	online	online	X
etr-26827	127	17	]	]	X
etr-26827	127	18	.	.	PUNCT
etr-26827	128	1	available	available	ADJ
etr-26827	128	2	:	:	PUNCT
etr-26827	129	1	https://go.forrester.com/blogs/top-customer-service-trends-for-2018/	https://go.forrester.com/blogs/top-customer-service-trends-for-2018/	PROPN
etr-26827	129	2	[	[	X
etr-26827	129	3	accessed	access	VERB
etr-26827	129	4	4	4	NUM
etr-26827	129	5	october	october	NOUN
etr-26827	129	6	2018	2018	NUM
etr-26827	129	7	]	]	PUNCT
etr-26827	129	8	.	.	PUNCT
etr-26827	130	1	holloway	holloway	PROPN
etr-26827	130	2	,	,	PUNCT
etr-26827	130	3	b.b	b.b	PROPN
etr-26827	130	4	.	.	PROPN
etr-26827	130	5	&	&	CCONJ
etr-26827	130	6	sharon	sharon	PROPN
etr-26827	130	7	,	,	PUNCT
etr-26827	130	8	e.b	e.b	PROPN
etr-26827	130	9	.	.	PUNCT
etr-26827	130	10	(	(	PUNCT
etr-26827	130	11	2003	2003	NUM
etr-26827	130	12	)	)	PUNCT
etr-26827	130	13	,	,	PUNCT
etr-26827	130	14	“	"	PUNCT
etr-26827	130	15	service	service	NOUN
etr-26827	130	16	failure	failure	NOUN
etr-26827	130	17	in	in	ADP
etr-26827	130	18	online	online	ADJ
etr-26827	130	19	retailing	retailing	NOUN
etr-26827	130	20	:	:	PUNCT
etr-26827	130	21	a	a	DET
etr-26827	130	22	recovery	recovery	NOUN
etr-26827	130	23	opportunity	opportunity	NOUN
etr-26827	130	24	”	"	PUNCT
etr-26827	130	25	,	,	PUNCT
etr-26827	130	26	journal	journal	NOUN
etr-26827	130	27	of	of	ADP
etr-26827	130	28	service	service	NOUN
etr-26827	130	29	research	research	NOUN
etr-26827	130	30	,	,	PUNCT
etr-26827	130	31	vol	vol	NOUN
etr-26827	130	32	.	.	PROPN
etr-26827	130	33	6	6	NUM
etr-26827	130	34	no	no	NOUN
etr-26827	130	35	.	.	NOUN
etr-26827	130	36	1	1	NUM
etr-26827	130	37	,	,	PUNCT
etr-26827	130	38	pp	pp	ADJ
etr-26827	130	39	.	.	PUNCT
etr-26827	131	1	92	92	NUM
etr-26827	131	2	-	-	SYM
etr-26827	131	3	105	105	NUM
etr-26827	131	4	.	.	PUNCT
etr-26827	132	1	kucukusta	kucukusta	PROPN
etr-26827	132	2	,	,	PUNCT
etr-26827	132	3	d.	d.	PROPN
etr-26827	132	4	,	,	PUNCT
etr-26827	132	5	heung	heung	PROPN
etr-26827	132	6	,	,	PUNCT
etr-26827	132	7	v.	v.	PROPN
etr-26827	132	8	c.	c.	PROPN
etr-26827	132	9	,	,	PUNCT
etr-26827	132	10	&	&	CCONJ
etr-26827	132	11	hui	hui	PROPN
etr-26827	132	12	,	,	PUNCT
etr-26827	132	13	s.	s.	PROPN
etr-26827	132	14	(	(	PUNCT
etr-26827	132	15	2014	2014	NUM
etr-26827	132	16	)	)	PUNCT
etr-26827	132	17	.	.	PUNCT
etr-26827	133	1	deploying	deploy	VERB
etr-26827	133	2	self	self	NOUN
etr-26827	133	3	-	-	PUNCT
etr-26827	133	4	service	service	NOUN
etr-26827	133	5	technology	technology	NOUN
etr-26827	133	6	in	in	ADP
etr-26827	133	7	luxury	luxury	NOUN
etr-26827	133	8	hotel	hotel	NOUN
etr-26827	133	9	brands	brand	NOUN
etr-26827	133	10	:	:	PUNCT
etr-26827	133	11	perceptions	perception	NOUN
etr-26827	133	12	of	of	ADP
etr-26827	133	13	business	business	NOUN
etr-26827	133	14	travelers	traveler	NOUN
etr-26827	133	15	.	.	PUNCT
etr-26827	134	1	journal	journal	PROPN
etr-26827	134	2	of	of	ADP
etr-26827	134	3	travel	travel	PROPN
etr-26827	134	4	&	&	CCONJ
etr-26827	134	5	tourism	tourism	NOUN
etr-26827	134	6	marketing	marketing	NOUN
etr-26827	134	7	,	,	PUNCT
etr-26827	134	8	31(1	31(1	NUM
etr-26827	134	9	)	)	PUNCT
etr-26827	134	10	,	,	PUNCT
etr-26827	134	11	55	55	NUM
etr-26827	134	12	-	-	SYM
etr-26827	134	13	70	70	NUM
etr-26827	134	14	)	)	PUNCT
etr-26827	134	15	.	.	PUNCT
etr-26827	135	1	langeard	langeard	ADJ
etr-26827	135	2	,	,	PUNCT
etr-26827	135	3	e.	e.	PROPN
etr-26827	135	4	,	,	PUNCT
etr-26827	135	5	bateson	bateson	PROPN
etr-26827	135	6	,	,	PUNCT
etr-26827	135	7	j.e.g	j.e.g	PROPN
etr-26827	135	8	.	.	PROPN
etr-26827	135	9	,	,	PUNCT
etr-26827	135	10	lovelock	lovelock	PROPN
etr-26827	135	11	,	,	PUNCT
etr-26827	135	12	c.h	c.h	PROPN
etr-26827	135	13	.	.	PROPN
etr-26827	135	14	&	&	CCONJ
etr-26827	135	15	eiglier	eiglier	PROPN
etr-26827	135	16	,	,	PUNCT
etr-26827	135	17	p.	p.	NOUN
etr-26827	135	18	(	(	PUNCT
etr-26827	135	19	1981	1981	NUM
etr-26827	135	20	)	)	PUNCT
etr-26827	135	21	.	.	PUNCT
etr-26827	136	1	“	"	PUNCT
etr-26827	136	2	services	service	NOUN
etr-26827	136	3	marketing	marketing	NOUN
etr-26827	136	4	:	:	PUNCT
etr-26827	136	5	new	new	ADJ
etr-26827	136	6	insights	insight	NOUN
etr-26827	136	7	from	from	ADP
etr-26827	136	8	consumers	consumer	NOUN
etr-26827	136	9	and	and	CCONJ
etr-26827	136	10	managers	manager	NOUN
etr-26827	136	11	”	"	PUNCT
etr-26827	136	12	,	,	PUNCT
etr-26827	136	13	marketing	marketing	NOUN
etr-26827	136	14	science	science	PROPN
etr-26827	136	15	institute	institute	PROPN
etr-26827	136	16	,	,	PUNCT
etr-26827	136	17	cambridge	cambridge	PROPN
etr-26827	136	18	,	,	PUNCT
etr-26827	136	19	ma	ma	PROPN
etr-26827	136	20	.	.	PROPN
etr-26827	136	21	lovelock	lovelock	PROPN
etr-26827	136	22	,	,	PUNCT
etr-26827	136	23	c.	c.	PROPN
etr-26827	136	24	h.	h.	PROPN
etr-26827	136	25	&	&	CCONJ
etr-26827	136	26	wirtz	wirtz	PROPN
etr-26827	136	27	,	,	PUNCT
etr-26827	136	28	j.	j.	PROPN
etr-26827	136	29	(	(	PUNCT
etr-26827	136	30	2007	2007	NUM
etr-26827	136	31	)	)	PUNCT
etr-26827	136	32	“	"	PUNCT
etr-26827	136	33	services	service	NOUN
etr-26827	136	34	marketing	marketing	NOUN
etr-26827	136	35	:	:	PUNCT
etr-26827	136	36	people	people	NOUN
etr-26827	136	37	,	,	PUNCT
etr-26827	136	38	technology	technology	NOUN
etr-26827	136	39	,	,	PUNCT
etr-26827	136	40	strategy	strategy	NOUN
etr-26827	136	41	”	"	PUNCT
etr-26827	136	42	,	,	PUNCT
etr-26827	136	43	upper	upper	ADJ
etr-26827	136	44	saddle	saddle	NOUN
etr-26827	136	45	river	river	NOUN
etr-26827	136	46	,	,	PUNCT
etr-26827	136	47	n.	n.	PROPN
etr-26827	136	48	j.	j.	PROPN
etr-26827	136	49	:	:	PUNCT
etr-26827	136	50	pearson	pearson	PROPN
etr-26827	136	51	/	/	SYM
etr-26827	136	52	prentice	prentice	PROPN
etr-26827	136	53	hall	hall	NOUN
etr-26827	136	54	,	,	PUNCT
etr-26827	136	55	c2007	c2007	NOUN
etr-26827	136	56	.	.	PUNCT
etr-26827	136	57	meuter	meuter	PROPN
etr-26827	136	58	,	,	PUNCT
etr-26827	136	59	m.	m.	PROPN
etr-26827	136	60	l.	l.	PROPN
etr-26827	136	61	,	,	PUNCT
etr-26827	136	62	&	&	CCONJ
etr-26827	136	63	bitner	bitner	PROPN
etr-26827	136	64	,	,	PUNCT
etr-26827	136	65	m.j	m.j	PROPN
etr-26827	136	66	.	.	PROPN
etr-26827	136	67	(	(	PUNCT
etr-26827	136	68	1998	1998	NUM
etr-26827	136	69	)	)	PUNCT
etr-26827	136	70	,	,	PUNCT
etr-26827	136	71	"	"	PUNCT
etr-26827	136	72	self	self	NOUN
etr-26827	136	73	-	-	PUNCT
etr-26827	136	74	service	service	NOUN
etr-26827	136	75	technologies	technology	NOUN
etr-26827	136	76	:	:	PUNCT
etr-26827	136	77	extending	extend	VERB
etr-26827	136	78	service	service	NOUN
etr-26827	136	79	frameworks	framework	NOUN
etr-26827	136	80	and	and	CCONJ
etr-26827	136	81	identifying	identify	VERB
etr-26827	136	82	issues	issue	NOUN
etr-26827	136	83	for	for	ADP
etr-26827	136	84	research	research	NOUN
etr-26827	136	85	"	"	PUNCT
etr-26827	136	86	,	,	PUNCT
etr-26827	136	87	grewal	grewal	PROPN
etr-26827	136	88	,	,	PUNCT
etr-26827	136	89	d.	d.	PROPN
etr-26827	136	90	,	,	PUNCT
etr-26827	136	91	and	and	CCONJ
etr-26827	136	92	pechmann	pechmann	PROPN
etr-26827	136	93	,	,	PUNCT
etr-26827	136	94	c.	c.	PROPN
etr-26827	136	95	(	(	PUNCT
etr-26827	136	96	ed	ed	NOUN
etr-26827	136	97	.	.	PUNCT
etr-26827	136	98	)	)	PUNCT
etr-26827	136	99	,	,	PUNCT
etr-26827	136	100	ama	ama	PROPN
etr-26827	136	101	winter	winter	NOUN
etr-26827	136	102	educator	educator	NOUN
etr-26827	136	103	's	's	PART
etr-26827	136	104	conference	conference	NOUN
etr-26827	136	105	proceedings	proceeding	NOUN
etr-26827	136	106	:	:	PUNCT
etr-26827	136	107	marketing	marketing	NOUN
etr-26827	136	108	theory	theory	NOUN
etr-26827	136	109	and	and	CCONJ
etr-26827	136	110	applications	application	NOUN
etr-26827	136	111	,	,	PUNCT
etr-26827	136	112	american	american	ADJ
etr-26827	136	113	marketing	marketing	PROPN
etr-26827	136	114	association	association	PROPN
etr-26827	136	115	,	,	PUNCT
etr-26827	136	116	chicago	chicago	PROPN
etr-26827	136	117	,	,	PUNCT
etr-26827	136	118	vol	vol	NOUN
etr-26827	136	119	.	.	PROPN
etr-26827	136	120	9	9	NUM
etr-26827	136	121	,	,	PUNCT
etr-26827	136	122	pp	pp	ADJ
etr-26827	136	123	.	.	PUNCT
etr-26827	137	1	12	12	NUM
etr-26827	137	2	-	-	SYM
etr-26827	137	3	19	19	NUM
etr-26827	137	4	.	.	PUNCT
etr-26827	137	5	meuter	meuter	PROPN
etr-26827	137	6	,	,	PUNCT
etr-26827	137	7	m.	m.	PROPN
etr-26827	137	8	l.	l.	PROPN
etr-26827	137	9	,	,	PUNCT
etr-26827	137	10	bitner	bitner	NOUN
etr-26827	137	11	,	,	PUNCT
etr-26827	137	12	m.j	m.j	PROPN
etr-26827	137	13	.	.	PROPN
etr-26827	137	14	,	,	PUNCT
etr-26827	137	15	ostrom	ostrom	PROPN
etr-26827	137	16	,	,	PUNCT
etr-26827	137	17	a.l	a.l	PROPN
etr-26827	137	18	.	.	PROPN
etr-26827	137	19	&	&	CCONJ
etr-26827	137	20	brown	brown	PROPN
etr-26827	137	21	,	,	PUNCT
etr-26827	137	22	s.w	s.w	PROPN
etr-26827	137	23	.	.	PROPN
etr-26827	137	24	(	(	PUNCT
etr-26827	137	25	2005	2005	NUM
etr-26827	137	26	)	)	PUNCT
etr-26827	137	27	,	,	PUNCT
etr-26827	137	28	“	"	PUNCT
etr-26827	137	29	choosing	choose	VERB
etr-26827	137	30	among	among	ADP
etr-26827	137	31	alternative	alternative	ADJ
etr-26827	137	32	service	service	NOUN
etr-26827	137	33	delivery	delivery	NOUN
etr-26827	137	34	modes	mode	NOUN
etr-26827	137	35	:	:	PUNCT
etr-26827	137	36	an	an	DET
etr-26827	137	37	investigation	investigation	NOUN
etr-26827	137	38	of	of	ADP
etr-26827	137	39	customer	customer	NOUN
etr-26827	137	40	trial	trial	NOUN
etr-26827	137	41	of	of	ADP
etr-26827	137	42	self	self	NOUN
etr-26827	137	43	-	-	PUNCT
etr-26827	137	44	service	service	NOUN
etr-26827	137	45	technologies	technology	NOUN
etr-26827	137	46	”	"	PUNCT
etr-26827	137	47	,	,	PUNCT
etr-26827	137	48	journal	journal	NOUN
etr-26827	137	49	of	of	ADP
etr-26827	137	50	marketing	marketing	NOUN
etr-26827	137	51	,	,	PUNCT
etr-26827	137	52	vol	vol	NOUN
etr-26827	137	53	.	.	PROPN
etr-26827	137	54	6	6	NUM
etr-26827	137	55	no	no	NOUN
etr-26827	137	56	.	.	NOUN
etr-26827	137	57	2	2	NUM
etr-26827	137	58	,	,	PUNCT
etr-26827	137	59	pp	pp	ADJ
etr-26827	137	60	.	.	PUNCT
etr-26827	138	1	61	61	NUM
etr-26827	138	2	-	-	SYM
etr-26827	138	3	83	83	NUM
etr-26827	138	4	.	.	PUNCT
etr-26827	139	1	meuter	meuter	PROPN
etr-26827	139	2	,	,	PUNCT
etr-26827	139	3	m.	m.	PROPN
etr-26827	139	4	l.	l.	PROPN
etr-26827	139	5	,	,	PUNCT
etr-26827	139	6	ostrom	ostrom	PROPN
etr-26827	139	7	,	,	PUNCT
etr-26827	139	8	a.l	a.l	PROPN
etr-26827	139	9	.	.	PROPN
etr-26827	139	10	,	,	PUNCT
etr-26827	139	11	roundtree	roundtree	PROPN
etr-26827	139	12	,	,	PUNCT
etr-26827	139	13	r.i	r.i	PROPN
etr-26827	139	14	.	.	PROPN
etr-26827	139	15	&	&	CCONJ
etr-26827	139	16	bitner	bitner	PROPN
etr-26827	139	17	,	,	PUNCT
etr-26827	139	18	m.j	m.j	PROPN
etr-26827	139	19	.	.	PROPN
etr-26827	139	20	(	(	PUNCT
etr-26827	139	21	2000	2000	NUM
etr-26827	139	22	)	)	PUNCT
etr-26827	140	1	,	,	PUNCT
etr-26827	140	2	“	"	PUNCT
etr-26827	140	3	self	self	NOUN
etr-26827	140	4	-	-	PUNCT
etr-26827	140	5	service	service	NOUN
etr-26827	140	6	technologies	technology	NOUN
etr-26827	140	7	:	:	PUNCT
etr-26827	140	8	understanding	understand	VERB
etr-26827	140	9	customer	customer	NOUN
etr-26827	140	10	satisfaction	satisfaction	NOUN
etr-26827	140	11	with	with	ADP
etr-26827	140	12	technology	technology	NOUN
etr-26827	140	13	-	-	PUNCT
etr-26827	140	14	based	base	VERB
etr-26827	140	15	service	service	NOUN
etr-26827	140	16	ogbeide	ogbeide	ADJ
etr-26827	140	17	,	,	PUNCT
etr-26827	140	18	g.	g.	PROPN
etr-26827	140	19	(	(	PUNCT
etr-26827	140	20	2006	2006	NUM
etr-26827	140	21	)	)	PUNCT
etr-26827	140	22	.	.	PUNCT
etr-26827	141	1	employability	employability	NOUN
etr-26827	141	2	skills	skill	NOUN
etr-26827	141	3	and	and	CCONJ
etr-26827	141	4	students	student	NOUN
etr-26827	141	5	’	’	PART
etr-26827	141	6	self	self	NOUN
etr-26827	141	7	-	-	PUNCT
etr-26827	141	8	perceived	perceive	VERB
etr-26827	141	9	competence	competence	NOUN
etr-26827	141	10	for	for	ADP
etr-26827	141	11	careers	career	NOUN
etr-26827	141	12	in	in	ADP
etr-26827	141	13	hospitality	hospitality	NOUN
etr-26827	141	14	industry	industry	NOUN
etr-26827	141	15	,	,	PUNCT
etr-26827	141	16	published	publish	VERB
etr-26827	141	17	doctoral	doctoral	ADJ
etr-26827	141	18	dissertation	dissertation	NOUN
etr-26827	141	19	.	.	PUNCT
etr-26827	142	1	university	university	NOUN
etr-26827	142	2	of	of	ADP
etr-26827	142	3	missouri	missouri	PROPN
etr-26827	142	4	,	,	PUNCT
etr-26827	142	5	columbia	columbia	PROPN
etr-26827	142	6	.	.	PUNCT
etr-26827	142	7	retrieved	retrieve	VERB
etr-26827	142	8	from	from	ADP
etr-26827	142	9	https://mospace.umsystem.edu/xmlui/handle/10355/4403	https://mospace.umsystem.edu/xmlui/handle/10355/4403	NOUN
etr-26827	142	10	oh	oh	INTJ
etr-26827	142	11	h.	h.	PROPN
etr-26827	142	12	,	,	PUNCT
etr-26827	142	13	miyoung	miyoung	PROPN
etr-26827	142	14	j.	j.	PROPN
etr-26827	142	15	,	,	PUNCT
etr-26827	142	16	&	&	CCONJ
etr-26827	142	17	seyhmus	seyhmus	PROPN
etr-26827	142	18	b.	b.	PROPN
etr-26827	142	19	(	(	PUNCT
etr-26827	142	20	2013	2013	NUM
etr-26827	142	21	)	)	PUNCT
etr-26827	142	22	,	,	PUNCT
etr-26827	142	23	“	"	PUNCT
etr-26827	142	24	tourists	tourist	NOUN
etr-26827	142	25	’	'	PUNCT
etr-26827	142	26	adoption	adoption	NOUN
etr-26827	142	27	of	of	ADP
etr-26827	142	28	self	self	NOUN
etr-26827	142	29	-	-	PUNCT
etr-26827	142	30	service	service	NOUN
etr-26827	142	31	technologies	technology	NOUN
etr-26827	142	32	at	at	ADP
etr-26827	142	33	resort	resort	NOUN
etr-26827	142	34	hotels	hotel	NOUN
etr-26827	142	35	”	"	PUNCT
etr-26827	142	36	,	,	PUNCT
etr-26827	142	37	journal	journal	NOUN
etr-26827	142	38	of	of	ADP
etr-26827	142	39	business	business	NOUN
etr-26827	142	40	research	research	NOUN
etr-26827	142	41	,	,	PUNCT
etr-26827	142	42	vol	vol	NOUN
etr-26827	142	43	.	.	PROPN
etr-26827	142	44	66	66	NUM
etr-26827	142	45	no.6	no.6	PROPN
etr-26827	142	46	,	,	PUNCT
etr-26827	142	47	pp	pp	ADJ
etr-26827	142	48	.	.	PUNCT
etr-26827	143	1	692	692	NUM
etr-26827	143	2	-	-	SYM
etr-26827	143	3	699	699	NUM
etr-26827	143	4	.	.	PUNCT
etr-26827	144	1	ong	ong	PROPN
etr-26827	144	2	,	,	PUNCT
etr-26827	144	3	l.	l.	PROPN
etr-26827	144	4	i.	i.	PROPN
etr-26827	144	5	(	(	PUNCT
etr-26827	144	6	2010	2010	NUM
etr-26827	144	7	)	)	PUNCT
etr-26827	144	8	.	.	PUNCT
etr-26827	145	1	can	can	AUX
etr-26827	145	2	self	self	NOUN
etr-26827	145	3	service	service	NOUN
etr-26827	145	4	technologies	technology	NOUN
etr-26827	145	5	work	work	VERB
etr-26827	145	6	in	in	ADP
etr-26827	145	7	the	the	DET
etr-26827	145	8	hotel	hotel	NOUN
etr-26827	145	9	industry	industry	NOUN
etr-26827	145	10	in	in	ADP
etr-26827	145	11	singapore	singapore	PROPN
etr-26827	145	12	?	?	PUNCT
etr-26827	146	1	a	a	DET
etr-26827	146	2	conceptual	conceptual	ADJ
etr-26827	146	3	framework	framework	NOUN
etr-26827	146	4	for	for	ADP
etr-26827	146	5	adopting	adopt	VERB
etr-26827	146	6	self	self	NOUN
etr-26827	146	7	service	service	NOUN
etr-26827	146	8	technology	technology	NOUN
etr-26827	146	9	.	.	PUNCT
etr-26827	147	1	unlv	unlv	PROPN
etr-26827	147	2	thesis	thesis	NOUN
etr-26827	147	3	/	/	SYM
etr-26827	147	4	dissertations	dissertation	NOUN
etr-26827	147	5	/	/	SYM
etr-26827	147	6	professional	professional	ADJ
etr-26827	147	7	papers	paper	NOUN
etr-26827	147	8	/	/	SYM
etr-26827	147	9	capstones	capstone	NOUN
etr-26827	147	10	.	.	PUNCT
etr-26827	148	1	paper	paper	NOUN
etr-26827	148	2	694	694	NUM
etr-26827	148	3	(	(	PUNCT
etr-26827	148	4	2010	2010	NUM
etr-26827	148	5	)	)	PUNCT
etr-26827	148	6	.	.	PUNCT
etr-26827	149	1	oxford	oxford	PROPN
etr-26827	149	2	university	university	PROPN
etr-26827	149	3	press	press	NOUN
etr-26827	149	4	.	.	PUNCT
etr-26827	150	1	(	(	PUNCT
etr-26827	150	2	2018	2018	NUM
etr-26827	150	3	)	)	PUNCT
etr-26827	150	4	.	.	PUNCT
etr-26827	151	1	personal	personal	ADJ
etr-26827	151	2	service	service	NOUN
etr-26827	151	3	|	|	ADP
etr-26827	151	4	definition	definition	NOUN
etr-26827	151	5	of	of	ADP
etr-26827	151	6	personal	personal	ADJ
etr-26827	151	7	service	service	NOUN
etr-26827	151	8	in	in	ADP
etr-26827	151	9	english	english	PROPN
etr-26827	151	10	by	by	ADP
etr-26827	151	11	oxford	oxford	PROPN
etr-26827	151	12	dictionaries	dictionary	NOUN
etr-26827	151	13	.	.	PUNCT
etr-26827	152	1	retrieved	retrieve	VERB
etr-26827	152	2	november	november	PROPN
etr-26827	152	3	19	19	NUM
etr-26827	152	4	,	,	PUNCT
etr-26827	152	5	2018	2018	NUM
etr-26827	152	6	,	,	PUNCT
etr-26827	152	7	from	from	ADP
etr-26827	152	8	https://en.oxforddictionaries.com/definition/personal_service	https://en.oxforddictionaries.com/definition/personal_service	NOUN
etr-26827	152	9	.	.	PUNCT
etr-26827	153	1	parasuraman	parasuraman	NOUN
etr-26827	153	2	,	,	PUNCT
etr-26827	153	3	a.	a.	NOUN
etr-26827	153	4	(	(	PUNCT
etr-26827	153	5	2000	2000	NUM
etr-26827	153	6	)	)	PUNCT
etr-26827	153	7	,	,	PUNCT
etr-26827	153	8	“	"	PUNCT
etr-26827	153	9	technology	technology	NOUN
etr-26827	153	10	readiness	readiness	NOUN
etr-26827	153	11	index	index	NOUN
etr-26827	153	12	(	(	PUNCT
etr-26827	153	13	tri	tri	NOUN
etr-26827	153	14	)	)	PUNCT
etr-26827	153	15	a	a	DET
etr-26827	153	16	multiple	multiple	ADJ
etr-26827	153	17	-	-	PUNCT
etr-26827	153	18	item	item	NOUN
etr-26827	153	19	scale	scale	NOUN
etr-26827	153	20	to	to	PART
etr-26827	153	21	measure	measure	VERB
etr-26827	153	22	https://creativecommons.org/licenses/by/4.0/	https://creativecommons.org/licenses/by/4.0/	PROPN
etr-26827	153	23	https://mospace.umsystem.edu/xmlui/handle/10355/4403	https://mospace.umsystem.edu/xmlui/handle/10355/4403	NOUN
etr-26827	153	24	https://en.oxforddictionaries.com/definition/personal_service	https://en.oxforddictionaries.com/definition/personal_service	VERB
etr-26827	153	25	ogbeide	ogbeide	ADJ
etr-26827	153	26	,	,	PUNCT
etr-26827	153	27	g.	g.	PROPN
etr-26827	153	28	(	(	PUNCT
etr-26827	153	29	2022	2022	NUM
etr-26827	153	30	)	)	PUNCT
etr-26827	153	31	/	/	SYM
etr-26827	153	32	events	event	NOUN
etr-26827	153	33	and	and	CCONJ
etr-26827	153	34	tourism	tourism	NOUN
etr-26827	153	35	review	review	NOUN
etr-26827	153	36	,	,	PUNCT
etr-26827	153	37	5(2	5(2	NUM
etr-26827	153	38	)	)	PUNCT
etr-26827	153	39	,	,	PUNCT
etr-26827	153	40	30	30	NUM
etr-26827	153	41	-	-	SYM
etr-26827	153	42	38	38	NUM
etr-26827	153	43	.	.	PUNCT
etr-26827	154	1	38	38	NUM
etr-26827	154	2	events	event	NOUN
etr-26827	154	3	and	and	CCONJ
etr-26827	154	4	tourism	tourism	NOUN
etr-26827	154	5	review	review	NOUN
etr-26827	154	6	vol	vol	NOUN
etr-26827	154	7	.	.	PROPN
etr-26827	154	8	5	5	NUM
etr-26827	154	9	no	no	NOUN
etr-26827	154	10	.	.	NOUN
etr-26827	154	11	2	2	NUM
etr-26827	154	12	(	(	PUNCT
etr-26827	154	13	2022	2022	NUM
etr-26827	154	14	)	)	PUNCT
etr-26827	154	15	,	,	PUNCT
etr-26827	154	16	30	30	NUM
etr-26827	154	17	-	-	SYM
etr-26827	154	18	38	38	NUM
etr-26827	154	19	,	,	PUNCT
etr-26827	154	20	doi	doi	NOUN
etr-26827	154	21	:	:	PUNCT
etr-26827	154	22	10.18060/26827	10.18060/26827	NUM
etr-26827	154	23	copyright	copyright	NOUN
etr-26827	154	24	©	©	PROPN
etr-26827	154	25	2022	2022	NUM
etr-26827	154	26	godwin	godwin	NOUN
etr-26827	154	27	-	-	PUNCT
etr-26827	154	28	charles	charle	NOUN
etr-26827	154	29	ogbeide	ogbeide	ADJ
etr-26827	154	30	this	this	DET
etr-26827	154	31	work	work	NOUN
etr-26827	154	32	is	be	AUX
etr-26827	154	33	licensed	license	VERB
etr-26827	154	34	under	under	ADP
etr-26827	154	35	a	a	DET
etr-26827	154	36	creative	creative	ADJ
etr-26827	154	37	commons	common	NOUN
etr-26827	154	38	attribution	attribution	NOUN
etr-26827	154	39	4.0	4.0	NUM
etr-26827	154	40	international	international	ADJ
etr-26827	154	41	license	license	NOUN
etr-26827	154	42	.	.	PUNCT
etr-26827	155	1	readiness	readiness	NOUN
etr-26827	155	2	to	to	PART
etr-26827	155	3	embrace	embrace	VERB
etr-26827	155	4	new	new	ADJ
etr-26827	155	5	technologies	technology	NOUN
etr-26827	155	6	”	"	PUNCT
etr-26827	155	7	,	,	PUNCT
etr-26827	155	8	journal	journal	NOUN
etr-26827	155	9	of	of	ADP
etr-26827	155	10	service	service	NOUN
etr-26827	155	11	research	research	NOUN
etr-26827	155	12	,	,	PUNCT
etr-26827	155	13	vol	vol	NOUN
etr-26827	155	14	.	.	PROPN
etr-26827	155	15	2	2	NUM
etr-26827	156	1	no	no	NOUN
etr-26827	156	2	.	.	NOUN
etr-26827	157	1	4	4	NUM
etr-26827	157	2	,	,	PUNCT
etr-26827	157	3	pp	pp	ADJ
etr-26827	157	4	.	.	PUNCT
etr-26827	158	1	307	307	NUM
etr-26827	158	2	-	-	SYM
etr-26827	158	3	320	320	NUM
etr-26827	158	4	.	.	PUNCT
etr-26827	159	1	shamdasani	shamdasani	PROPN
etr-26827	159	2	,	,	PUNCT
etr-26827	159	3	p.	p.	PROPN
etr-26827	159	4	,	,	PUNCT
etr-26827	159	5	mukherjee	mukherjee	PROPN
etr-26827	159	6	,	,	PUNCT
etr-26827	159	7	a.	a.	PROPN
etr-26827	159	8	,	,	PUNCT
etr-26827	159	9	&	&	CCONJ
etr-26827	159	10	malhotra	malhotra	PROPN
etr-26827	159	11	,	,	PUNCT
etr-26827	159	12	n.	n.	PROPN
etr-26827	159	13	(	(	PUNCT
etr-26827	159	14	2008	2008	NUM
etr-26827	159	15	)	)	PUNCT
etr-26827	159	16	.	.	PUNCT
etr-26827	160	1	antecedents	antecedent	NOUN
etr-26827	160	2	and	and	CCONJ
etr-26827	160	3	consequences	consequence	NOUN
etr-26827	160	4	of	of	ADP
etr-26827	160	5	service	service	NOUN
etr-26827	160	6	quality	quality	NOUN
etr-26827	160	7	in	in	ADP
etr-26827	160	8	consumer	consumer	NOUN
etr-26827	160	9	evaluation	evaluation	NOUN
etr-26827	160	10	of	of	ADP
etr-26827	160	11	self	self	NOUN
etr-26827	160	12	-	-	PUNCT
etr-26827	160	13	service	service	NOUN
etr-26827	160	14	internet	internet	NOUN
etr-26827	160	15	technologies	technology	NOUN
etr-26827	160	16	.	.	PUNCT
etr-26827	161	1	service	service	NOUN
etr-26827	161	2	industries	industry	NOUN
etr-26827	161	3	journal	journal	NOUN
etr-26827	161	4	,	,	PUNCT
etr-26827	161	5	28(1	28(1	NOUN
etr-26827	161	6	)	)	PUNCT
etr-26827	161	7	,	,	PUNCT
etr-26827	161	8	117	117	NUM
etr-26827	161	9	-	-	SYM
etr-26827	161	10	138	138	NUM
etr-26827	161	11	.	.	PUNCT
etr-26827	162	1	doi:10.1080/02642060701725669	doi:10.1080/02642060701725669	NOUN
etr-26827	162	2	weijters	weijters	PROPN
etr-26827	162	3	,	,	PUNCT
etr-26827	162	4	b.	b.	PROPN
etr-26827	162	5	,	,	PUNCT
etr-26827	162	6	rangarajan	rangarajan	PROPN
etr-26827	162	7	,	,	PUNCT
etr-26827	162	8	d.	d.	PROPN
etr-26827	162	9	,	,	PUNCT
etr-26827	162	10	falk	falk	NOUN
etr-26827	162	11	,	,	PUNCT
etr-26827	162	12	t.	t.	PROPN
etr-26827	162	13	&	&	CCONJ
etr-26827	162	14	schillewaert	schillewaert	PROPN
etr-26827	162	15	,	,	PUNCT
etr-26827	162	16	n.	n.	PROPN
etr-26827	162	17	(	(	PUNCT
etr-26827	162	18	2007	2007	NUM
etr-26827	162	19	)	)	PUNCT
etr-26827	162	20	,	,	PUNCT
etr-26827	162	21	“	"	PUNCT
etr-26827	162	22	determinants	determinant	NOUN
etr-26827	162	23	and	and	CCONJ
etr-26827	162	24	outcomes	outcome	NOUN
etr-26827	162	25	of	of	ADP
etr-26827	162	26	customers	customer	NOUN
etr-26827	162	27	’	'	PUNCT
etr-26827	162	28	use	use	NOUN
etr-26827	162	29	of	of	ADP
etr-26827	162	30	self	self	NOUN
etr-26827	162	31	-	-	PUNCT
etr-26827	162	32	service	service	NOUN
etr-26827	162	33	technology	technology	NOUN
etr-26827	162	34	in	in	ADP
etr-26827	162	35	a	a	DET
etr-26827	162	36	retail	retail	ADJ
etr-26827	162	37	setting	setting	NOUN
etr-26827	162	38	”	"	PUNCT
etr-26827	162	39	,	,	PUNCT
etr-26827	162	40	journal	journal	NOUN
etr-26827	162	41	of	of	ADP
etr-26827	162	42	service	service	NOUN
etr-26827	162	43	research	research	NOUN
etr-26827	162	44	,	,	PUNCT
etr-26827	162	45	vol	vol	NOUN
etr-26827	162	46	.	.	PROPN
etr-26827	163	1	10	10	NUM
etr-26827	163	2	no	no	NOUN
etr-26827	163	3	.	.	NOUN
etr-26827	163	4	1	1	NUM
etr-26827	163	5	,	,	PUNCT
etr-26827	163	6	pp	pp	ADJ
etr-26827	163	7	.	.	PUNCT
etr-26827	164	1	3	3	NUM
etr-26827	164	2	-	-	SYM
etr-26827	164	3	21	21	NUM
etr-26827	164	4	.	.	PUNCT
etr-26827	165	1	zhu	zhu	PROPN
etr-26827	165	2	,	,	PUNCT
etr-26827	165	3	z.	z.	PROPN
etr-26827	165	4	,	,	PUNCT
etr-26827	165	5	nakata	nakata	NOUN
etr-26827	165	6	,	,	PUNCT
etr-26827	165	7	c.	c.	PROPN
etr-26827	165	8	,	,	PUNCT
etr-26827	165	9	sivakumar	sivakumar	PROPN
etr-26827	165	10	,	,	PUNCT
etr-26827	165	11	k.	k.	PROPN
etr-26827	165	12	&	&	CCONJ
etr-26827	165	13	grewal	grewal	PROPN
etr-26827	165	14	,	,	PUNCT
etr-26827	165	15	d.	d.	PROPN
etr-26827	165	16	(	(	PUNCT
etr-26827	165	17	2007	2007	NUM
etr-26827	165	18	)	)	PUNCT
etr-26827	165	19	,	,	PUNCT
etr-26827	165	20	“	"	PUNCT
etr-26827	165	21	self	self	NOUN
etr-26827	165	22	-	-	PUNCT
etr-26827	165	23	service	service	NOUN
etr-26827	165	24	technology	technology	NOUN
etr-26827	165	25	effectiveness	effectiveness	NOUN
etr-26827	165	26	:	:	PUNCT
etr-26827	165	27	the	the	DET
etr-26827	165	28	role	role	NOUN
etr-26827	165	29	of	of	ADP
etr-26827	165	30	design	design	NOUN
etr-26827	165	31	features	feature	NOUN
etr-26827	165	32	and	and	CCONJ
etr-26827	165	33	individual	individual	ADJ
etr-26827	165	34	traits	trait	NOUN
etr-26827	165	35	”	"	PUNCT
etr-26827	165	36	,	,	PUNCT
etr-26827	165	37	journal	journal	NOUN
etr-26827	165	38	of	of	ADP
etr-26827	165	39	the	the	DET
etr-26827	165	40	academy	academy	NOUN
etr-26827	165	41	of	of	ADP
etr-26827	165	42	marketing	marketing	NOUN
etr-26827	165	43	science	science	NOUN
etr-26827	165	44	,	,	PUNCT
etr-26827	165	45	vol	vol	NOUN
etr-26827	165	46	.	.	PUNCT
etr-26827	166	1	35no	35no	NOUN
etr-26827	166	2	.	.	PUNCT
etr-26827	167	1	4	4	NUM
etr-26827	167	2	,	,	PUNCT
etr-26827	167	3	pp	pp	ADJ
etr-26827	167	4	.	.	PUNCT
etr-26827	168	1	492	492	NUM
etr-26827	168	2	-	-	SYM
etr-26827	168	3	506	506	NUM
etr-26827	168	4	.	.	PUNCT
etr-26827	169	1	https://creativecommons.org/licenses/by/4.0/	https://creativecommons.org/licenses/by/4.0/	PROPN
etr-26827	169	2	abstract	abstract	NOUN