id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
eblip-12354	Badia, Giovanna	Email Reference Transactions Reveal Unique Patterns about End-User Information Seeking Behaviour and Librarians’ Responses in Academic and Public Libraries Outside the U.S. and Canada	2012.0	3	.pdf	application/pdf	1481	60	41	The authors state that “the pattern of a much higher percentage of subject-related questions in public libraries contrasts with the general virtual reference trend in academic libraries, which shows a much higher percentage of access questions. Public libraries received the most “subject” questions (75%) compared to academic libraries (28%).	cache/eblip-12354.pdf	txt/eblip-12354.txt