id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
eblip-1487	McKenna, Julie	Best Reference Practices are Not Observed in Telephone Ready Reference Services	2008.0	3	.pdf	application/pdf	1212	62	53	Abstract Objective – To study source citing practice in telephone reference service in large public libraries in the United States and Canada. Commentary This article provides some useful recommendations on how to improve telephone reference service that could be of benefit for libraries of all types and could also inform the delivery of chat and e-mail reference services.	cache/eblip-1487.pdf	txt/eblip-1487.txt