id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
eblip-17911	Waugh, Jennifer	Formality in Chat Reference: Perceptions of 17- to 25-Year-Old University Students	2013.0		.htm	text/html	7533	448	45	Participant 3, reflecting on previous virtual reference interactions, mentioned feeling “pressure” from formal librarians, and that, “through the use of their extremely great grammar that they’re almost a little bit condescending.”   In this study, the relationship between the student and formal librarian was asymmetrical since formality typically establishes high social distance (Morand & Ocker, 2002).	cache/eblip-17911.htm	txt/eblip-17911.txt