id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
eblip-19688	Reed, Kathleen	Follow-Up Study on Free Document Delivery and Interlibrary Loan Service Demonstrates Customer Satisfaction and Generates Improvements	2013.0		.htm	text/html	965	40	48	This questionnaire can be applied to other libraries to assist them in learning about document delivery and interlibrary loan service users and their expectations.     Meeting our customers’ expectations: A follow-up customer satisfaction survey after 10 years of free document delivery and interlibrary loan services at Texas A&M University Libraries.	cache/eblip-19688.htm	txt/eblip-19688.txt