id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
eblip-21534	Hughes, Annie M.	Content Analysis of Reference Transactions Provides Guidance Regarding Staffing of Library Service Points	2014.0		.htm	text/html	1190	45	41	The researchers addressed the issue of where questions were asked by recording the reference mode (chat, e-mail, phone, or f2f) and location service point at UK Libraries. “Attribute of location” questions related to library services and resources, such as finding an item, printing, circulation, desk supplies, and computer problems, made up 72.8% of total question transactions.	cache/eblip-21534.htm	txt/eblip-21534.txt