id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
eblip-26016	Nelson, Bonnie R.	Improving Reference Service with Evidence	2016.0		.htm	text/html	2381	93	51	Without implementing our chat reference service in Fall 2014, total reference questions asked from Fall 2013 to Fall 2014 would have continued their long-term decline; the addition of chat reference reversed that by a very modest .96%. The most troubling and glaring trend observed by the Assessment Committee was the long-term, steep decline in the number of reference questions asked.	cache/eblip-26016.htm	txt/eblip-26016.txt