id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
eblip-28141	Wadson, Kelley	Secret Shopping is an Effective Tool for Identifying Local Patterns in Library User Experience	2016.0		.htm	text/html	1434	68	48	First, library employees at the circulation desk require additional training that would encourage them to refer transactions to library faculty where necessary. Both groups (library employees and secret shoppers) were briefed on the purpose of the study and completed informed consent forms.	cache/eblip-28141.htm	txt/eblip-28141.txt