id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
eblip-29062	Phelps, Sue F.	Implementation of Proactive Chat Increases Number and Complexity of Reference Questions	2017.0		.htm	text/html	1226	56	49	The authors used seven studies published between 1977 and 2012 from their literature review to create a matrix to compare reference questions based on the staffing level required to answer the questions (e.g., by a nonprofessional, a generalist, or a librarian). To determine the complexity of reference questions they conducted their analysis using the READ scale, a validated instrument.	cache/eblip-29062.htm	txt/eblip-29062.txt