id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
eblip-29624	Barrett, Kathryn; Pagotto, Sabina	Local Users, Consortial Providers: Seeking Points of Dissatisfaction with a Collaborative Virtual Reference Service	2019.0		.htm	text/html	7133	381	46	Introduction   Chat reference has become increasingly common since its inception in the mid-1990s, and is now an integral part of library reference services (Radford & Kern, 2006). Dissatisfaction in chat reference users: A transcript analysis study.	cache/eblip-29624.htm	txt/eblip-29624.txt