id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
eblip-29727	MacDonald, Heather	Analysis of Question Type Can Help Inform Chat Staffing Decisions	2020.0		.htm	text/html	914	57	50	Most of the reference chat questions were ready reference with only 16% (4% of the total number of chat questions) being in-depth. The authors coded transcripts by question type using a coding tool created by the authors.	cache/eblip-29727.htm	txt/eblip-29727.txt