id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
eblip-29947	Warner, Adrienne; Hurley, David A.	Does the READ Scale Work for Chat? A Review of the Literature	2021.0		.htm	text/html	7685	356	52	First, we gain insight into how and why librarians are using the READ Scale; that is, we want to see what librarians using the READ Scale for chat reference are trying to understand and what decisions they are trying to make with READ Scale data. Using READ Scale data to determine the level of expertise required of chat staff is problematic when questions that staff could answer comfortably and those they lacked the expertise to answer at all are represented the same way in the data.  	cache/eblip-29947.htm	txt/eblip-29947.txt