id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
eblip-4563	Cogo, Elise	Libraries Demonstrate Low Adherence to Virtual Reference Service Guidelines	2009.0	3	.pdf	application/pdf	927	38	39	To what extent do virtual reference services adhere to the American Library Association (ALA) Reference and User Services Association (RUSA) and the International Federation of Library Associations (IFLA) guidelines? Conclusion – This study suggests that higher levels of virtual reference service effectiveness could be achieved by automatically integrating some less observed behaviours (e.g., thank you notes) into replies sent to users and by increasing librarians’ awareness of professional guidelines through training and detailed institutional policies.	cache/eblip-4563.pdf	txt/eblip-4563.txt