id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
eblip-521	McKnight, Sue	Acquisition and Cataloguing Processes: Changes as a Result of Customer Value Discovery Research	2007.0	15	.pdf	application/pdf	5674	243	38	Methods ‐ In this project, “Customer Discovery Workshops” with academic staff, students,  and university stakeholders provided library managers and staff with information on what  services and resources were of value to customers.  It becomes a change  process that is influenced by customers and  led by staff responsible for delivering  services and resources. 	cache/eblip-521.pdf	txt/eblip-521.txt