id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
eblip-5628	Haglund, Lotta; Herron, David	Reference Services in Australian Academic Libraries are Becoming More Multifaceted	2009.0	4	.pdf	application/pdf	1516	52	30	The literature study also revealed (2) a shift  from the traditional reference service model,  focused on the reference desk and the services  delivered from that location, to new models  involving “consolidation of reference service  points, establishment of tiered reference,  reference by appointment, reorganization of  reference departments, and limiting services to  primary users” (271).   Those that retained the separate department  varied in how they described services to  patrons, the most common name being  Information Services, a more user‐friendly and  descriptive name.    	cache/eblip-5628.pdf	txt/eblip-5628.txt