id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
eblip-6859	Newton Miller, Laura	Quality of Online Chat Reference Answers Differ between Local and Consortium Library Staff: Providing Consortium Staff with More Local Information Can Mitigate these Differences	2010.0	3	.pdf	application/pdf	1337	51	40	As patron expectations of  service grow, libraries are exploring ways to  save time and money, using existing resources  to benefit the most people.  The  researchers discuss the challenges regarding  “success” and “quality” in terms of library  versus user perspectives, and in virtual versus  traditional reference desk transactions.     	cache/eblip-6859.pdf	txt/eblip-6859.txt