id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
eblip-6927	Rourke, Lorna; Lupien, Pascal	Learning from Chatting: How Our Virtual Reference Questions Are Giving Us Answers	2010.0	12	.pdf	application/pdf	5994	285	51	67 Evidence Based Library and Information Practice 2010, 5.2  Fig. 1. Categories of Questions by Service, Shown as Percentages   The subcategorization of questions allowed for  the development of lists of commonly asked  questions for both VR and IM.  Desai (2003) described the use  of IM at Southern Illinois University by  identifying the usage, the types of questions  asked, and the impact of technology on the  reference interaction.	cache/eblip-6927.pdf	txt/eblip-6927.txt