id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
eblip-7148	McKnight, Susan; Booth, Andrew	Identifying Customer Expectations is Key to Evidence Based Service Delivery	2010.0	6	.pdf	application/pdf	2721	140	43	The  importance of this is self‐evident ‐ if we don’t  have customers we don’t have a job.  We also need  to recognise that customers don’t come as  “one size fits all”.	cache/eblip-7148.pdf	txt/eblip-7148.txt