id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
eblip-937	Hall, Stephanie	Collaborative Chat Reference Service Effectiveness Varies by Question Type for Public Library Patrons	2008.0	3	.pdf	application/pdf	986	36	29	Questions were  examined and assigned to five categories:  “simple, factual questions; subject‐based  research questions; resource access  questions; circulation‐related questions; and  local library information inquiries” (80‐81).   Abstract    Objective – To assess the effectiveness of a  collaborative chat reference service in  answering different types of question.  	cache/eblip-937.pdf	txt/eblip-937.txt