id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
eblip-9454	Martin, Jason	Development of Technology Competencies for Public Services’ Staff Has Limited External Validity	2011.0	2	.pdf	application/pdf	837	37	48	For question two, 82% of technology questions were determined to be of the lowest tier (Tier 1) of complexity, one-third of the questions required only “direct answers,” and 80% of questions could be answered consistently via the creation of a “knowledge base of answers for these foreseeable questions.” Abstract Objective - To develop an understanding of the types of technology questions asked at an information commons help desk for the purposes of staffing the desk and training.	cache/eblip-9454.pdf	txt/eblip-9454.txt