id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
eblip-9927		eblip-9927		3	.pdf	application/pdf	1351	63	45	They note that provider pessimism has been observed for both new and expert reference providers, but it is not clear whether inexperienced reference providers exhibit more (or less) provider pessimism than their expert colleagues. The authors briefed providers on the project and provided a wiki containing resources they might need during reference transactions.	cache/eblip-9927.pdf	txt/eblip-9927.txt