id	sid	tid	token	lemma	pos
eblip-12354	1	1	evidence	evidence	NOUN
eblip-12354	1	2	based	base	VERB
eblip-12354	1	3	library	library	NOUN
eblip-12354	1	4	and	and	CCONJ
eblip-12354	1	5	information	information	NOUN
eblip-12354	1	6	practice	practice	NOUN
eblip-12354	1	7	2012	2012	NUM
eblip-12354	1	8	,	,	PUNCT
eblip-12354	1	9	7.1	7.1	NUM
eblip-12354	1	10	110	110	NUM
eblip-12354	1	11	evidence	evidence	NOUN
eblip-12354	1	12	based	base	VERB
eblip-12354	1	13	library	library	NOUN
eblip-12354	1	14	and	and	CCONJ
eblip-12354	1	15	information	information	NOUN
eblip-12354	1	16	practice	practice	NOUN
eblip-12354	1	17	evidence	evidence	NOUN
eblip-12354	1	18	summary	summary	NOUN
eblip-12354	1	19	email	email	NOUN
eblip-12354	1	20	reference	reference	NOUN
eblip-12354	1	21	transactions	transaction	NOUN
eblip-12354	1	22	reveal	reveal	VERB
eblip-12354	1	23	unique	unique	ADJ
eblip-12354	1	24	patterns	pattern	NOUN
eblip-12354	1	25	about	about	ADP
eblip-12354	1	26	end	end	NOUN
eblip-12354	1	27	-	-	PUNCT
eblip-12354	1	28	user	user	NOUN
eblip-12354	1	29	information	information	NOUN
eblip-12354	1	30	seeking	seek	VERB
eblip-12354	1	31	behaviour	behaviour	NOUN
eblip-12354	1	32	and	and	CCONJ
eblip-12354	1	33	librarians	librarian	NOUN
eblip-12354	1	34	’	'	PUNCT
eblip-12354	1	35	responses	response	NOUN
eblip-12354	1	36	in	in	ADP
eblip-12354	1	37	academic	academic	ADJ
eblip-12354	1	38	and	and	CCONJ
eblip-12354	1	39	public	public	ADJ
eblip-12354	1	40	libraries	library	NOUN
eblip-12354	1	41	outside	outside	ADP
eblip-12354	1	42	the	the	DET
eblip-12354	1	43	u.s	u.s	PROPN
eblip-12354	1	44	.	.	PROPN
eblip-12354	1	45	and	and	CCONJ
eblip-12354	1	46	canada	canada	PROPN
eblip-12354	1	47	a	a	DET
eblip-12354	1	48	review	review	NOUN
eblip-12354	1	49	of	of	ADP
eblip-12354	1	50	:	:	PUNCT
eblip-12354	1	51	olszewski	olszewski	ADJ
eblip-12354	1	52	,	,	PUNCT
eblip-12354	1	53	l.	l.	PROPN
eblip-12354	1	54	,	,	PUNCT
eblip-12354	1	55	&	&	CCONJ
eblip-12354	1	56	rumbaugh	rumbaugh	PROPN
eblip-12354	1	57	,	,	PUNCT
eblip-12354	1	58	p.	p.	NOUN
eblip-12354	1	59	(	(	PUNCT
eblip-12354	1	60	2010	2010	NUM
eblip-12354	1	61	)	)	PUNCT
eblip-12354	1	62	.	.	PUNCT
eblip-12354	2	1	an	an	DET
eblip-12354	2	2	international	international	ADJ
eblip-12354	2	3	comparison	comparison	NOUN
eblip-12354	2	4	of	of	ADP
eblip-12354	2	5	virtual	virtual	ADJ
eblip-12354	2	6	reference	reference	NOUN
eblip-12354	2	7	services	service	NOUN
eblip-12354	2	8	.	.	PUNCT
eblip-12354	3	1	reference	reference	NOUN
eblip-12354	3	2	&	&	CCONJ
eblip-12354	3	3	user	user	PROPN
eblip-12354	3	4	services	services	PROPN
eblip-12354	3	5	quarterly	quarterly	ADV
eblip-12354	3	6	,	,	PUNCT
eblip-12354	3	7	49(4	49(4	NOUN
eblip-12354	3	8	)	)	PUNCT
eblip-12354	3	9	,	,	PUNCT
eblip-12354	3	10	360	360	NUM
eblip-12354	3	11	-	-	SYM
eblip-12354	3	12	368	368	NUM
eblip-12354	3	13	.	.	PUNCT
eblip-12354	4	1	reviewed	review	VERB
eblip-12354	4	2	by	by	ADP
eblip-12354	4	3	:	:	PUNCT
eblip-12354	4	4	giovanna	giovanna	PROPN
eblip-12354	4	5	badia	badia	PROPN
eblip-12354	4	6	liaison	liaison	NOUN
eblip-12354	4	7	librarian	librarian	PROPN
eblip-12354	4	8	schulich	schulich	PROPN
eblip-12354	4	9	library	library	NOUN
eblip-12354	4	10	of	of	ADP
eblip-12354	4	11	science	science	NOUN
eblip-12354	4	12	and	and	CCONJ
eblip-12354	4	13	engineering	engineering	NOUN
eblip-12354	4	14	,	,	PUNCT
eblip-12354	4	15	mcgill	mcgill	PROPN
eblip-12354	4	16	university	university	PROPN
eblip-12354	4	17	montreal	montreal	PROPN
eblip-12354	4	18	,	,	PUNCT
eblip-12354	4	19	quebec	quebec	PROPN
eblip-12354	4	20	,	,	PUNCT
eblip-12354	4	21	canada	canada	PROPN
eblip-12354	4	22	email	email	NOUN
eblip-12354	4	23	:	:	PUNCT
eblip-12354	4	24	giovanna.badia@mcgill.ca	giovanna.badia@mcgill.ca	NOUN
eblip-12354	4	25	received	receive	VERB
eblip-12354	4	26	:	:	PUNCT
eblip-12354	4	27	10	10	NUM
eblip-12354	4	28	dec	dec	PROPN
eblip-12354	4	29	.	.	PROPN
eblip-12354	4	30	2011	2011	NUM
eblip-12354	4	31	accepted	accept	VERB
eblip-12354	4	32	:	:	PUNCT
eblip-12354	4	33	31	31	NUM
eblip-12354	4	34	jan	jan	PROPN
eblip-12354	4	35	.	.	PROPN
eblip-12354	4	36	2012	2012	NUM
eblip-12354	5	1	©	©	PROPN
eblip-12354	5	2	2012	2012	NUM
eblip-12354	5	3	badia	badia	PROPN
eblip-12354	5	4	.	.	PUNCT
eblip-12354	6	1	this	this	PRON
eblip-12354	6	2	is	be	AUX
eblip-12354	6	3	an	an	DET
eblip-12354	6	4	open	open	ADJ
eblip-12354	6	5	access	access	NOUN
eblip-12354	6	6	article	article	NOUN
eblip-12354	6	7	distributed	distribute	VERB
eblip-12354	6	8	under	under	ADP
eblip-12354	6	9	the	the	DET
eblip-12354	6	10	terms	term	NOUN
eblip-12354	6	11	of	of	ADP
eblip-12354	6	12	the	the	DET
eblip-12354	6	13	creative	creative	ADJ
eblip-12354	6	14	commonsattributionnoncommercial	commonsattributionnoncommercial	ADJ
eblip-12354	6	15	-	-	PUNCT
eblip-12354	6	16	share	share	NOUN
eblip-12354	6	17	alike	alike	ADJ
eblip-12354	6	18	license	license	NOUN
eblip-12354	6	19	2.5	2.5	NUM
eblip-12354	6	20	canada	canada	PROPN
eblip-12354	6	21	(	(	PUNCT
eblip-12354	6	22	http://creativecommons.org/licenses/by-nc-sa/2.5/ca/	http://creativecommons.org/licenses/by-nc-sa/2.5/ca/	PROPN
eblip-12354	6	23	)	)	PUNCT
eblip-12354	6	24	,	,	PUNCT
eblip-12354	6	25	which	which	PRON
eblip-12354	6	26	permits	permit	VERB
eblip-12354	6	27	unrestricted	unrestricted	ADJ
eblip-12354	6	28	use	use	NOUN
eblip-12354	6	29	,	,	PUNCT
eblip-12354	6	30	distribution	distribution	NOUN
eblip-12354	6	31	,	,	PUNCT
eblip-12354	6	32	and	and	CCONJ
eblip-12354	6	33	reproduction	reproduction	NOUN
eblip-12354	6	34	in	in	ADP
eblip-12354	6	35	any	any	DET
eblip-12354	6	36	medium	medium	NOUN
eblip-12354	6	37	,	,	PUNCT
eblip-12354	6	38	provided	provide	VERB
eblip-12354	6	39	the	the	DET
eblip-12354	6	40	original	original	ADJ
eblip-12354	6	41	work	work	NOUN
eblip-12354	6	42	is	be	AUX
eblip-12354	6	43	properly	properly	ADV
eblip-12354	6	44	attributed	attribute	VERB
eblip-12354	6	45	,	,	PUNCT
eblip-12354	6	46	not	not	PART
eblip-12354	6	47	used	use	VERB
eblip-12354	6	48	for	for	ADP
eblip-12354	6	49	commercial	commercial	ADJ
eblip-12354	6	50	purposes	purpose	NOUN
eblip-12354	6	51	,	,	PUNCT
eblip-12354	6	52	and	and	CCONJ
eblip-12354	6	53	,	,	PUNCT
eblip-12354	6	54	if	if	SCONJ
eblip-12354	6	55	transformed	transform	VERB
eblip-12354	6	56	,	,	PUNCT
eblip-12354	6	57	the	the	DET
eblip-12354	6	58	resulting	result	VERB
eblip-12354	6	59	work	work	NOUN
eblip-12354	6	60	is	be	AUX
eblip-12354	6	61	redistributed	redistribute	VERB
eblip-12354	6	62	under	under	ADP
eblip-12354	6	63	the	the	DET
eblip-12354	6	64	same	same	ADJ
eblip-12354	6	65	or	or	CCONJ
eblip-12354	6	66	similar	similar	ADJ
eblip-12354	6	67	license	license	NOUN
eblip-12354	6	68	to	to	ADP
eblip-12354	6	69	this	this	DET
eblip-12354	6	70	one	one	NUM
eblip-12354	6	71	.	.	PUNCT
eblip-12354	7	1	abstract	abstract	ADJ
eblip-12354	7	2	objective	objective	NOUN
eblip-12354	7	3	–	–	PUNCT
eblip-12354	7	4	to	to	PART
eblip-12354	7	5	investigate	investigate	VERB
eblip-12354	7	6	and	and	CCONJ
eblip-12354	7	7	compare	compare	VERB
eblip-12354	7	8	the	the	DET
eblip-12354	7	9	nature	nature	NOUN
eblip-12354	7	10	of	of	ADP
eblip-12354	7	11	e	e	NOUN
eblip-12354	7	12	-	-	NOUN
eblip-12354	7	13	mail	mail	NOUN
eblip-12354	7	14	reference	reference	NOUN
eblip-12354	7	15	services	service	NOUN
eblip-12354	7	16	in	in	ADP
eblip-12354	7	17	academic	academic	ADJ
eblip-12354	7	18	and	and	CCONJ
eblip-12354	7	19	public	public	ADJ
eblip-12354	7	20	libraries	library	NOUN
eblip-12354	7	21	outside	outside	ADP
eblip-12354	7	22	the	the	DET
eblip-12354	7	23	united	united	PROPN
eblip-12354	7	24	states	states	PROPN
eblip-12354	7	25	.	.	PUNCT
eblip-12354	8	1	design	design	NOUN
eblip-12354	8	2	–	–	PUNCT
eblip-12354	8	3	longitudinal	longitudinal	ADJ
eblip-12354	8	4	comparative	comparative	ADJ
eblip-12354	8	5	study	study	NOUN
eblip-12354	8	6	.	.	PUNCT
eblip-12354	9	1	setting	set	VERB
eblip-12354	9	2	–	–	PUNCT
eblip-12354	9	3	a	a	DET
eblip-12354	9	4	total	total	NOUN
eblip-12354	9	5	of	of	ADP
eblip-12354	9	6	23	23	NUM
eblip-12354	9	7	academic	academic	ADJ
eblip-12354	9	8	and	and	CCONJ
eblip-12354	9	9	public	public	ADJ
eblip-12354	9	10	libraries	library	NOUN
eblip-12354	9	11	in	in	ADP
eblip-12354	9	12	ten	ten	NUM
eblip-12354	9	13	countries	country	NOUN
eblip-12354	9	14	:	:	PUNCT
eblip-12354	9	15	australia	australia	PROPN
eblip-12354	9	16	,	,	PUNCT
eblip-12354	9	17	belgium	belgium	PROPN
eblip-12354	9	18	,	,	PUNCT
eblip-12354	9	19	france	france	PROPN
eblip-12354	9	20	,	,	PUNCT
eblip-12354	9	21	germany	germany	PROPN
eblip-12354	9	22	,	,	PUNCT
eblip-12354	9	23	mexico	mexico	PROPN
eblip-12354	9	24	,	,	PUNCT
eblip-12354	9	25	the	the	DET
eblip-12354	9	26	netherlands	netherlands	PROPN
eblip-12354	9	27	,	,	PUNCT
eblip-12354	9	28	slovenia	slovenia	PROPN
eblip-12354	9	29	,	,	PUNCT
eblip-12354	9	30	south	south	PROPN
eblip-12354	9	31	africa	africa	PROPN
eblip-12354	9	32	,	,	PUNCT
eblip-12354	9	33	sweden	sweden	PROPN
eblip-12354	9	34	,	,	PUNCT
eblip-12354	9	35	and	and	CCONJ
eblip-12354	9	36	the	the	DET
eblip-12354	9	37	united	united	ADJ
eblip-12354	9	38	kingdom	kingdom	PROPN
eblip-12354	9	39	.	.	PUNCT
eblip-12354	10	1	subjects	subject	NOUN
eblip-12354	10	2	–	–	PUNCT
eblip-12354	10	3	the	the	DET
eblip-12354	10	4	authors	author	NOUN
eblip-12354	10	5	collected	collect	VERB
eblip-12354	10	6	reference	reference	NOUN
eblip-12354	10	7	questions	question	NOUN
eblip-12354	10	8	that	that	PRON
eblip-12354	10	9	were	be	AUX
eblip-12354	10	10	e	e	VERB
eblip-12354	10	11	-	-	VERB
eblip-12354	10	12	mailed	mail	VERB
eblip-12354	10	13	to	to	ADP
eblip-12354	10	14	the	the	DET
eblip-12354	10	15	23	23	NUM
eblip-12354	10	16	libraries	library	NOUN
eblip-12354	10	17	for	for	ADP
eblip-12354	10	18	the	the	DET
eblip-12354	10	19	weeks	week	NOUN
eblip-12354	10	20	of	of	ADP
eblip-12354	10	21	april	april	PROPN
eblip-12354	10	22	3	3	NUM
eblip-12354	10	23	,	,	PUNCT
eblip-12354	10	24	2006	2006	NUM
eblip-12354	10	25	and	and	CCONJ
eblip-12354	10	26	april	april	PROPN
eblip-12354	10	27	7	7	NUM
eblip-12354	10	28	,	,	PUNCT
eblip-12354	10	29	2008	2008	NUM
eblip-12354	10	30	.	.	PUNCT
eblip-12354	11	1	questions	question	NOUN
eblip-12354	11	2	were	be	AUX
eblip-12354	11	3	sent	send	VERB
eblip-12354	11	4	from	from	ADP
eblip-12354	11	5	the	the	DET
eblip-12354	11	6	libraries	library	NOUN
eblip-12354	11	7	’	'	PUNCT
eblip-12354	11	8	websites	website	NOUN
eblip-12354	11	9	to	to	PART
eblip-12354	11	10	questionpoint	questionpoint	VERB
eblip-12354	11	11	,	,	PUNCT
eblip-12354	11	12	a	a	DET
eblip-12354	11	13	collaborative	collaborative	ADJ
eblip-12354	11	14	,	,	PUNCT
eblip-12354	11	15	online	online	ADJ
eblip-12354	11	16	reference	reference	NOUN
eblip-12354	11	17	service	service	NOUN
eblip-12354	11	18	that	that	PRON
eblip-12354	11	19	was	be	AUX
eblip-12354	11	20	used	use	VERB
eblip-12354	11	21	to	to	PART
eblip-12354	11	22	answer	answer	VERB
eblip-12354	11	23	the	the	DET
eblip-12354	11	24	questions	question	NOUN
eblip-12354	11	25	received	receive	VERB
eblip-12354	11	26	.	.	PUNCT
eblip-12354	12	1	methods	method	NOUN
eblip-12354	12	2	–	–	PUNCT
eblip-12354	12	3	the	the	DET
eblip-12354	12	4	authors	author	NOUN
eblip-12354	12	5	randomly	randomly	ADV
eblip-12354	12	6	selected	select	VERB
eblip-12354	12	7	25	25	NUM
eblip-12354	12	8	questions	question	NOUN
eblip-12354	12	9	for	for	ADP
eblip-12354	12	10	each	each	DET
eblip-12354	12	11	library	library	NOUN
eblip-12354	12	12	for	for	ADP
eblip-12354	12	13	the	the	DET
eblip-12354	12	14	weeks	week	NOUN
eblip-12354	12	15	under	under	ADP
eblip-12354	12	16	investigation	investigation	NOUN
eblip-12354	12	17	.	.	PUNCT
eblip-12354	13	1	if	if	SCONJ
eblip-12354	13	2	a	a	DET
eblip-12354	13	3	library	library	NOUN
eblip-12354	13	4	did	do	AUX
eblip-12354	13	5	not	not	PART
eblip-12354	13	6	receive	receive	VERB
eblip-12354	13	7	25	25	NUM
eblip-12354	13	8	email	email	NOUN
eblip-12354	13	9	reference	reference	NOUN
eblip-12354	13	10	questions	question	NOUN
eblip-12354	13	11	that	that	DET
eblip-12354	13	12	week	week	NOUN
eblip-12354	13	13	,	,	PUNCT
eblip-12354	13	14	then	then	ADV
eblip-12354	13	15	they	they	PRON
eblip-12354	13	16	collected	collect	VERB
eblip-12354	13	17	transactions	transaction	NOUN
eblip-12354	13	18	from	from	ADP
eblip-12354	13	19	subsequent	subsequent	ADJ
eblip-12354	13	20	weeks	week	NOUN
eblip-12354	13	21	until	until	SCONJ
eblip-12354	13	22	the	the	DET
eblip-12354	13	23	quota	quota	NOUN
eblip-12354	13	24	was	be	AUX
eblip-12354	13	25	met	meet	VERB
eblip-12354	13	26	or	or	CCONJ
eblip-12354	13	27	until	until	ADP
eblip-12354	13	28	the	the	DET
eblip-12354	13	29	end	end	NOUN
eblip-12354	13	30	of	of	ADP
eblip-12354	13	31	the	the	DET
eblip-12354	13	32	month	month	NOUN
eblip-12354	13	33	.	.	PUNCT
eblip-12354	14	1	the	the	DET
eblip-12354	14	2	authors	author	NOUN
eblip-12354	14	3	examined	examine	VERB
eblip-12354	14	4	transactions	transaction	NOUN
eblip-12354	14	5	from	from	ADP
eblip-12354	14	6	a	a	DET
eblip-12354	14	7	total	total	NOUN
eblip-12354	14	8	of	of	ADP
eblip-12354	14	9	919	919	NUM
eblip-12354	14	10	questions	question	NOUN
eblip-12354	14	11	–	–	PUNCT
eblip-12354	14	12	515	515	NUM
eblip-12354	14	13	questions	question	NOUN
eblip-12354	14	14	in	in	ADP
eblip-12354	14	15	2006	2006	NUM
eblip-12354	14	16	and	and	CCONJ
eblip-12354	14	17	476	476	NUM
eblip-12354	14	18	in	in	ADP
eblip-12354	14	19	2008	2008	NUM
eblip-12354	14	20	.	.	PUNCT
eblip-12354	15	1	all	all	PRON
eblip-12354	15	2	identifying	identify	VERB
eblip-12354	15	3	information	information	NOUN
eblip-12354	15	4	about	about	ADP
eblip-12354	15	5	the	the	DET
eblip-12354	15	6	user	user	NOUN
eblip-12354	15	7	was	be	AUX
eblip-12354	15	8	stripped	strip	VERB
eblip-12354	15	9	from	from	ADP
eblip-12354	15	10	each	each	DET
eblip-12354	15	11	transaction	transaction	NOUN
eblip-12354	15	12	collected	collect	VERB
eblip-12354	15	13	.	.	PUNCT
eblip-12354	16	1	each	each	DET
eblip-12354	16	2	transaction	transaction	NOUN
eblip-12354	16	3	was	be	AUX
eblip-12354	16	4	labeled	label	VERB
eblip-12354	16	5	according	accord	VERB
eblip-12354	16	6	to	to	ADP
eblip-12354	16	7	the	the	DET
eblip-12354	16	8	following	follow	VERB
eblip-12354	16	9	categories	category	NOUN
eblip-12354	16	10	:	:	PUNCT
eblip-12354	16	11	mailto:giovanna.badia@mcgill.ca	mailto:giovanna.badia@mcgill.ca	PROPN
eblip-12354	16	12	�	�	PROPN
eblip-12354	16	13	http://creativecommons.org/licenses/by-nc-sa/2.5/ca/	http://creativecommons.org/licenses/by-nc-sa/2.5/ca/	PROPN
eblip-12354	16	14	�	�	PROPN
eblip-12354	16	15	evidence	evidence	NOUN
eblip-12354	16	16	based	base	VERB
eblip-12354	16	17	library	library	NOUN
eblip-12354	16	18	and	and	CCONJ
eblip-12354	16	19	information	information	NOUN
eblip-12354	16	20	practice	practice	NOUN
eblip-12354	16	21	2012	2012	NUM
eblip-12354	16	22	,	,	PUNCT
eblip-12354	16	23	7.1	7.1	NUM
eblip-12354	16	24	111	111	NUM
eblip-12354	16	25	•	•	NOUN
eblip-12354	16	26	type	type	NOUN
eblip-12354	16	27	of	of	ADP
eblip-12354	16	28	institution	institution	NOUN
eblip-12354	16	29	,	,	PUNCT
eblip-12354	16	30	i.e.	i.e.	X
eblip-12354	16	31	,	,	PUNCT
eblip-12354	16	32	whether	whether	SCONJ
eblip-12354	16	33	the	the	DET
eblip-12354	16	34	question	question	NOUN
eblip-12354	16	35	was	be	AUX
eblip-12354	16	36	sent	send	VERB
eblip-12354	16	37	to	to	ADP
eblip-12354	16	38	an	an	DET
eblip-12354	16	39	academic	academic	ADJ
eblip-12354	16	40	or	or	CCONJ
eblip-12354	16	41	public	public	ADJ
eblip-12354	16	42	library	library	NOUN
eblip-12354	16	43	•	•	NOUN
eblip-12354	16	44	language	language	NOUN
eblip-12354	16	45	of	of	ADP
eblip-12354	16	46	the	the	DET
eblip-12354	16	47	question	question	NOUN
eblip-12354	16	48	•	•	NOUN
eblip-12354	16	49	question	question	NOUN
eblip-12354	16	50	type	type	NOUN
eblip-12354	16	51	,	,	PUNCT
eblip-12354	16	52	i.e.	i.e.	X
eblip-12354	16	53	,	,	PUNCT
eblip-12354	16	54	whether	whether	SCONJ
eblip-12354	16	55	the	the	DET
eblip-12354	16	56	question	question	NOUN
eblip-12354	16	57	was	be	AUX
eblip-12354	16	58	about	about	ADP
eblip-12354	16	59	library	library	ADJ
eblip-12354	16	60	policy	policy	NOUN
eblip-12354	16	61	or	or	CCONJ
eblip-12354	16	62	access	access	NOUN
eblip-12354	16	63	to	to	ADP
eblip-12354	16	64	electronic	electronic	ADJ
eblip-12354	16	65	resources	resource	NOUN
eblip-12354	16	66	(	(	PUNCT
eblip-12354	16	67	labeled	label	VERB
eblip-12354	16	68	“	"	PUNCT
eblip-12354	16	69	access	access	NOUN
eblip-12354	16	70	”	"	PUNCT
eblip-12354	16	71	questions	question	NOUN
eblip-12354	16	72	)	)	PUNCT
eblip-12354	16	73	,	,	PUNCT
eblip-12354	16	74	about	about	ADP
eblip-12354	16	75	library	library	NOUN
eblip-12354	16	76	holdings	holding	NOUN
eblip-12354	16	77	(	(	PUNCT
eblip-12354	16	78	labeled	label	VERB
eblip-12354	16	79	“	"	PUNCT
eblip-12354	16	80	bibliographic	bibliographic	ADJ
eblip-12354	16	81	”	"	PUNCT
eblip-12354	16	82	questions	question	NOUN
eblip-12354	16	83	)	)	PUNCT
eblip-12354	16	84	,	,	PUNCT
eblip-12354	16	85	or	or	CCONJ
eblip-12354	16	86	about	about	ADP
eblip-12354	16	87	finding	find	VERB
eblip-12354	16	88	specific	specific	ADJ
eblip-12354	16	89	information	information	NOUN
eblip-12354	16	90	on	on	ADP
eblip-12354	16	91	a	a	DET
eblip-12354	16	92	topic	topic	NOUN
eblip-12354	16	93	(	(	PUNCT
eblip-12354	16	94	labeled	label	VERB
eblip-12354	16	95	“	"	PUNCT
eblip-12354	16	96	subject	subject	ADJ
eblip-12354	16	97	”	"	PUNCT
eblip-12354	16	98	questions	question	NOUN
eblip-12354	16	99	)	)	PUNCT
eblip-12354	16	100	•	•	NUM
eblip-12354	16	101	answer	answer	NOUN
eblip-12354	16	102	type	type	NOUN
eblip-12354	16	103	,	,	PUNCT
eblip-12354	16	104	i.e.	i.e.	X
eblip-12354	16	105	,	,	PUNCT
eblip-12354	16	106	whether	whether	SCONJ
eblip-12354	16	107	the	the	DET
eblip-12354	16	108	response	response	NOUN
eblip-12354	16	109	consisted	consist	VERB
eblip-12354	16	110	of	of	ADP
eblip-12354	16	111	:	:	PUNCT
eblip-12354	16	112	a	a	DET
eblip-12354	16	113	confirmation	confirmation	NOUN
eblip-12354	16	114	,	,	PUNCT
eblip-12354	16	115	clarification	clarification	NOUN
eblip-12354	16	116	,	,	PUNCT
eblip-12354	16	117	fact	fact	NOUN
eblip-12354	16	118	,	,	PUNCT
eblip-12354	16	119	instructions	instruction	NOUN
eblip-12354	16	120	,	,	PUNCT
eblip-12354	16	121	referral	referral	NOUN
eblip-12354	16	122	to	to	ADP
eblip-12354	16	123	a	a	DET
eblip-12354	16	124	pathfinder	pathfinder	NOUN
eblip-12354	16	125	/	/	SYM
eblip-12354	16	126	bibliography	bibliography	NOUN
eblip-12354	16	127	,	,	PUNCT
eblip-12354	16	128	referral	referral	NOUN
eblip-12354	16	129	to	to	ADP
eblip-12354	16	130	another	another	DET
eblip-12354	16	131	library	library	NOUN
eblip-12354	16	132	/	/	SYM
eblip-12354	16	133	person	person	NOUN
eblip-12354	16	134	/	/	SYM
eblip-12354	16	135	place	place	NOUN
eblip-12354	16	136	,	,	PUNCT
eblip-12354	16	137	or	or	CCONJ
eblip-12354	16	138	no	no	DET
eblip-12354	16	139	answer	answer	NOUN
eblip-12354	16	140	.	.	PUNCT
eblip-12354	17	1	•	•	NUM
eblip-12354	17	2	user	user	NOUN
eblip-12354	17	3	status	status	NOUN
eblip-12354	17	4	,	,	PUNCT
eblip-12354	17	5	i.e.	i.e.	X
eblip-12354	17	6	,	,	PUNCT
eblip-12354	17	7	whether	whether	SCONJ
eblip-12354	17	8	the	the	DET
eblip-12354	17	9	person	person	NOUN
eblip-12354	17	10	asking	ask	VERB
eblip-12354	17	11	the	the	DET
eblip-12354	17	12	question	question	NOUN
eblip-12354	17	13	was	be	AUX
eblip-12354	17	14	an	an	DET
eblip-12354	17	15	undergrad	undergrad	NOUN
eblip-12354	17	16	,	,	PUNCT
eblip-12354	17	17	a	a	DET
eblip-12354	17	18	graduate	graduate	NOUN
eblip-12354	17	19	student	student	NOUN
eblip-12354	17	20	,	,	PUNCT
eblip-12354	17	21	or	or	CCONJ
eblip-12354	17	22	a	a	DET
eblip-12354	17	23	staff	staff	NOUN
eblip-12354	17	24	/	/	SYM
eblip-12354	17	25	faculty	faculty	NOUN
eblip-12354	17	26	member	member	NOUN
eblip-12354	17	27	•	•	NUM
eblip-12354	17	28	subject	subject	NOUN
eblip-12354	17	29	classification	classification	NOUN
eblip-12354	17	30	of	of	ADP
eblip-12354	17	31	the	the	DET
eblip-12354	17	32	questions	question	NOUN
eblip-12354	17	33	using	use	VERB
eblip-12354	17	34	the	the	DET
eblip-12354	17	35	dewey	dewey	PROPN
eblip-12354	17	36	decimal	decimal	ADJ
eblip-12354	17	37	classification	classification	NOUN
eblip-12354	17	38	system	system	NOUN
eblip-12354	17	39	•	•	NOUN
eblip-12354	17	40	response	response	NOUN
eblip-12354	17	41	time	time	NOUN
eblip-12354	17	42	main	main	ADJ
eblip-12354	17	43	results	result	NOUN
eblip-12354	17	44	–	–	PUNCT
eblip-12354	17	45	the	the	DET
eblip-12354	17	46	e	e	NOUN
eblip-12354	17	47	-	-	NOUN
eblip-12354	17	48	mail	mail	NOUN
eblip-12354	17	49	transactions	transaction	NOUN
eblip-12354	17	50	that	that	PRON
eblip-12354	17	51	were	be	AUX
eblip-12354	17	52	examined	examine	VERB
eblip-12354	17	53	revealed	reveal	VERB
eblip-12354	17	54	a	a	DET
eblip-12354	17	55	wide	wide	ADJ
eblip-12354	17	56	range	range	NOUN
eblip-12354	17	57	of	of	ADP
eblip-12354	17	58	enduser	enduser	NOUN
eblip-12354	17	59	and	and	CCONJ
eblip-12354	17	60	librarian	librarian	ADJ
eblip-12354	17	61	behaviors	behavior	NOUN
eblip-12354	17	62	.	.	PUNCT
eblip-12354	18	1	english	english	PROPN
eblip-12354	18	2	,	,	PUNCT
eblip-12354	18	3	followed	follow	VERB
eblip-12354	18	4	by	by	ADP
eblip-12354	18	5	dutch	dutch	PROPN
eblip-12354	18	6	,	,	PUNCT
eblip-12354	18	7	german	german	ADJ
eblip-12354	18	8	,	,	PUNCT
eblip-12354	18	9	and	and	CCONJ
eblip-12354	18	10	french	french	NOUN
eblip-12354	18	11	,	,	PUNCT
eblip-12354	18	12	were	be	AUX
eblip-12354	18	13	the	the	DET
eblip-12354	18	14	languages	language	NOUN
eblip-12354	18	15	most	most	ADV
eblip-12354	18	16	frequently	frequently	ADV
eblip-12354	18	17	used	use	VERB
eblip-12354	18	18	by	by	ADP
eblip-12354	18	19	library	library	ADJ
eblip-12354	18	20	users	user	NOUN
eblip-12354	18	21	.	.	PUNCT
eblip-12354	19	1	countries	country	NOUN
eblip-12354	19	2	also	also	ADV
eblip-12354	19	3	varied	varied	ADJ
eblip-12354	19	4	in	in	ADP
eblip-12354	19	5	terms	term	NOUN
eblip-12354	19	6	of	of	ADP
eblip-12354	19	7	the	the	DET
eblip-12354	19	8	types	type	NOUN
eblip-12354	19	9	of	of	ADP
eblip-12354	19	10	questions	question	NOUN
eblip-12354	19	11	received	receive	VERB
eblip-12354	19	12	.	.	PUNCT
eblip-12354	20	1	for	for	ADP
eblip-12354	20	2	example	example	NOUN
eblip-12354	20	3	,	,	PUNCT
eblip-12354	20	4	more	more	ADJ
eblip-12354	20	5	than	than	ADP
eblip-12354	20	6	75	75	NUM
eblip-12354	20	7	%	%	NOUN
eblip-12354	20	8	of	of	ADP
eblip-12354	20	9	the	the	DET
eblip-12354	20	10	email	email	NOUN
eblip-12354	20	11	queries	query	VERB
eblip-12354	20	12	in	in	ADP
eblip-12354	20	13	belgium	belgium	NOUN
eblip-12354	20	14	(	(	PUNCT
eblip-12354	20	15	which	which	PRON
eblip-12354	20	16	only	only	ADV
eblip-12354	20	17	had	have	VERB
eblip-12354	20	18	academic	academic	ADJ
eblip-12354	20	19	libraries	library	NOUN
eblip-12354	20	20	participate	participate	VERB
eblip-12354	20	21	in	in	ADP
eblip-12354	20	22	this	this	DET
eblip-12354	20	23	study	study	NOUN
eblip-12354	20	24	)	)	PUNCT
eblip-12354	20	25	were	be	AUX
eblip-12354	20	26	“	"	PUNCT
eblip-12354	20	27	access	access	NOUN
eblip-12354	20	28	”	"	PUNCT
eblip-12354	20	29	questions	question	NOUN
eblip-12354	20	30	,	,	PUNCT
eblip-12354	20	31	while	while	SCONJ
eblip-12354	20	32	mexico	mexico	PROPN
eblip-12354	20	33	(	(	PUNCT
eblip-12354	20	34	which	which	PRON
eblip-12354	20	35	also	also	ADV
eblip-12354	20	36	consisted	consist	VERB
eblip-12354	20	37	of	of	ADP
eblip-12354	20	38	all	all	DET
eblip-12354	20	39	academic	academic	ADJ
eblip-12354	20	40	libraries	library	NOUN
eblip-12354	20	41	)	)	PUNCT
eblip-12354	20	42	only	only	ADV
eblip-12354	20	43	received	receive	VERB
eblip-12354	20	44	6	6	NUM
eblip-12354	20	45	%	%	NOUN
eblip-12354	20	46	“	"	PUNCT
eblip-12354	20	47	access	access	NOUN
eblip-12354	20	48	”	"	PUNCT
eblip-12354	20	49	questions	question	NOUN
eblip-12354	20	50	,	,	PUNCT
eblip-12354	20	51	france	france	PROPN
eblip-12354	20	52	(	(	PUNCT
eblip-12354	20	53	all	all	DET
eblip-12354	20	54	public	public	ADJ
eblip-12354	20	55	libraries	library	NOUN
eblip-12354	20	56	)	)	PUNCT
eblip-12354	20	57	had	have	VERB
eblip-12354	20	58	relatively	relatively	ADV
eblip-12354	20	59	few	few	ADJ
eblip-12354	20	60	access	access	NOUN
eblip-12354	20	61	questions	question	NOUN
eblip-12354	20	62	,	,	PUNCT
eblip-12354	20	63	and	and	CCONJ
eblip-12354	20	64	sweden	sweden	PROPN
eblip-12354	20	65	(	(	PUNCT
eblip-12354	20	66	also	also	ADV
eblip-12354	20	67	all	all	DET
eblip-12354	20	68	public	public	ADJ
eblip-12354	20	69	libraries	library	NOUN
eblip-12354	20	70	)	)	PUNCT
eblip-12354	20	71	had	have	VERB
eblip-12354	20	72	none	none	NOUN
eblip-12354	20	73	.	.	PUNCT
eblip-12354	21	1	public	public	ADJ
eblip-12354	21	2	libraries	library	NOUN
eblip-12354	21	3	received	receive	VERB
eblip-12354	21	4	the	the	DET
eblip-12354	21	5	most	most	ADJ
eblip-12354	21	6	“	"	PUNCT
eblip-12354	21	7	subject	subject	ADJ
eblip-12354	21	8	”	"	PUNCT
eblip-12354	21	9	questions	question	NOUN
eblip-12354	21	10	(	(	PUNCT
eblip-12354	21	11	75	75	NUM
eblip-12354	21	12	%	%	NOUN
eblip-12354	21	13	)	)	PUNCT
eblip-12354	21	14	compared	compare	VERB
eblip-12354	21	15	to	to	ADP
eblip-12354	21	16	academic	academic	ADJ
eblip-12354	21	17	libraries	library	NOUN
eblip-12354	21	18	(	(	PUNCT
eblip-12354	21	19	28	28	NUM
eblip-12354	21	20	%	%	NOUN
eblip-12354	21	21	)	)	PUNCT
eblip-12354	21	22	.	.	PUNCT
eblip-12354	22	1	public	public	ADJ
eblip-12354	22	2	libraries	library	NOUN
eblip-12354	22	3	answered	answer	VERB
eblip-12354	22	4	“	"	PUNCT
eblip-12354	22	5	subject	subject	ADJ
eblip-12354	22	6	”	"	PUNCT
eblip-12354	22	7	questions	question	NOUN
eblip-12354	22	8	with	with	ADP
eblip-12354	22	9	facts	fact	NOUN
eblip-12354	22	10	over	over	ADP
eblip-12354	22	11	a	a	DET
eblip-12354	22	12	third	third	NOUN
eblip-12354	22	13	of	of	ADP
eblip-12354	22	14	the	the	DET
eblip-12354	22	15	time	time	NOUN
eblip-12354	22	16	,	,	PUNCT
eblip-12354	22	17	while	while	SCONJ
eblip-12354	22	18	academic	academic	ADJ
eblip-12354	22	19	libraries	library	NOUN
eblip-12354	22	20	responded	respond	VERB
eblip-12354	22	21	with	with	ADP
eblip-12354	22	22	instructions	instruction	NOUN
eblip-12354	22	23	close	close	ADJ
eblip-12354	22	24	to	to	ADP
eblip-12354	22	25	half	half	NOUN
eblip-12354	22	26	of	of	ADP
eblip-12354	22	27	the	the	DET
eblip-12354	22	28	time	time	NOUN
eblip-12354	22	29	.	.	PUNCT
eblip-12354	23	1	among	among	ADP
eblip-12354	23	2	the	the	DET
eblip-12354	23	3	academic	academic	ADJ
eblip-12354	23	4	libraries	library	NOUN
eblip-12354	23	5	,	,	PUNCT
eblip-12354	23	6	graduate	graduate	NOUN
eblip-12354	23	7	students	student	NOUN
eblip-12354	23	8	asked	ask	VERB
eblip-12354	23	9	slightly	slightly	ADV
eblip-12354	23	10	more	more	ADJ
eblip-12354	23	11	“	"	PUNCT
eblip-12354	23	12	access	access	NOUN
eblip-12354	23	13	”	"	PUNCT
eblip-12354	23	14	questions	question	NOUN
eblip-12354	23	15	than	than	ADP
eblip-12354	23	16	undergraduates	undergraduate	NOUN
eblip-12354	23	17	(	(	PUNCT
eblip-12354	23	18	62	62	NUM
eblip-12354	23	19	%	%	NOUN
eblip-12354	23	20	versus	versus	ADP
eblip-12354	23	21	56	56	NUM
eblip-12354	23	22	%	%	NOUN
eblip-12354	23	23	)	)	PUNCT
eblip-12354	23	24	,	,	PUNCT
eblip-12354	23	25	and	and	CCONJ
eblip-12354	23	26	undergraduates	undergraduate	NOUN
eblip-12354	23	27	asked	ask	VERB
eblip-12354	23	28	more	more	ADJ
eblip-12354	23	29	“	"	PUNCT
eblip-12354	23	30	subject	subject	ADJ
eblip-12354	23	31	”	"	PUNCT
eblip-12354	23	32	questions	question	NOUN
eblip-12354	23	33	than	than	ADP
eblip-12354	23	34	graduate	graduate	ADJ
eblip-12354	23	35	students	student	NOUN
eblip-12354	23	36	(	(	PUNCT
eblip-12354	23	37	26	26	NUM
eblip-12354	23	38	%	%	NOUN
eblip-12354	23	39	versus	versus	ADP
eblip-12354	23	40	13	13	NUM
eblip-12354	23	41	%	%	NOUN
eblip-12354	23	42	)	)	PUNCT
eblip-12354	23	43	.	.	PUNCT
eblip-12354	24	1	the	the	DET
eblip-12354	24	2	“	"	PUNCT
eblip-12354	24	3	subject	subject	ADJ
eblip-12354	24	4	”	"	PUNCT
eblip-12354	24	5	questions	question	NOUN
eblip-12354	24	6	submitted	submit	VERB
eblip-12354	24	7	to	to	ADP
eblip-12354	24	8	academic	academic	ADJ
eblip-12354	24	9	libraries	library	NOUN
eblip-12354	24	10	were	be	AUX
eblip-12354	24	11	divided	divide	VERB
eblip-12354	24	12	almost	almost	ADV
eblip-12354	24	13	equally	equally	ADV
eblip-12354	24	14	among	among	ADP
eblip-12354	24	15	topics	topic	NOUN
eblip-12354	24	16	in	in	ADP
eblip-12354	24	17	the	the	DET
eblip-12354	24	18	humanities	humanity	NOUN
eblip-12354	24	19	(	(	PUNCT
eblip-12354	24	20	36	36	NUM
eblip-12354	24	21	%	%	NOUN
eblip-12354	24	22	)	)	PUNCT
eblip-12354	24	23	,	,	PUNCT
eblip-12354	24	24	the	the	DET
eblip-12354	24	25	sciences	science	NOUN
eblip-12354	24	26	(	(	PUNCT
eblip-12354	24	27	32	32	NUM
eblip-12354	24	28	%	%	NOUN
eblip-12354	24	29	)	)	PUNCT
eblip-12354	24	30	,	,	PUNCT
eblip-12354	24	31	and	and	CCONJ
eblip-12354	24	32	the	the	DET
eblip-12354	24	33	social	social	ADJ
eblip-12354	24	34	sciences	science	NOUN
eblip-12354	24	35	(	(	PUNCT
eblip-12354	24	36	32	32	NUM
eblip-12354	24	37	%	%	NOUN
eblip-12354	24	38	)	)	PUNCT
eblip-12354	24	39	.	.	PUNCT
eblip-12354	25	1	this	this	PRON
eblip-12354	25	2	differed	differ	VERB
eblip-12354	25	3	from	from	ADP
eblip-12354	25	4	public	public	ADJ
eblip-12354	25	5	libraries	library	NOUN
eblip-12354	25	6	;	;	PUNCT
eblip-12354	25	7	the	the	DET
eblip-12354	25	8	latter	latter	NOUN
eblip-12354	25	9	received	receive	VERB
eblip-12354	25	10	mostly	mostly	ADV
eblip-12354	25	11	questions	question	NOUN
eblip-12354	25	12	about	about	ADP
eblip-12354	25	13	humanities	humanity	NOUN
eblip-12354	25	14	topics	topic	NOUN
eblip-12354	25	15	(	(	PUNCT
eblip-12354	25	16	65	65	NUM
eblip-12354	25	17	%	%	NOUN
eblip-12354	25	18	)	)	PUNCT
eblip-12354	25	19	.	.	PUNCT
eblip-12354	26	1	the	the	DET
eblip-12354	26	2	time	time	NOUN
eblip-12354	26	3	taken	take	VERB
eblip-12354	26	4	to	to	PART
eblip-12354	26	5	respond	respond	VERB
eblip-12354	26	6	to	to	ADP
eblip-12354	26	7	users	user	NOUN
eblip-12354	26	8	’	’	PART
eblip-12354	26	9	reference	reference	NOUN
eblip-12354	26	10	questions	question	NOUN
eblip-12354	26	11	ranged	range	VERB
eblip-12354	26	12	from	from	ADP
eblip-12354	26	13	a	a	DET
eblip-12354	26	14	few	few	ADJ
eblip-12354	26	15	minutes	minute	NOUN
eblip-12354	26	16	to	to	ADP
eblip-12354	26	17	a	a	DET
eblip-12354	26	18	few	few	ADJ
eblip-12354	26	19	weeks	week	NOUN
eblip-12354	26	20	between	between	ADP
eblip-12354	26	21	libraries	library	NOUN
eblip-12354	26	22	.	.	PUNCT
eblip-12354	27	1	some	some	DET
eblip-12354	27	2	libraries	library	NOUN
eblip-12354	27	3	set	set	VERB
eblip-12354	27	4	the	the	DET
eblip-12354	27	5	response	response	NOUN
eblip-12354	27	6	times	time	NOUN
eblip-12354	27	7	on	on	ADP
eblip-12354	27	8	their	their	PRON
eblip-12354	27	9	websites	website	NOUN
eblip-12354	27	10	.	.	PUNCT
eblip-12354	28	1	those	those	DET
eblip-12354	28	2	libraries	library	NOUN
eblip-12354	28	3	that	that	PRON
eblip-12354	28	4	indicated	indicate	VERB
eblip-12354	28	5	longer	long	ADJ
eblip-12354	28	6	response	response	NOUN
eblip-12354	28	7	times	time	NOUN
eblip-12354	28	8	on	on	ADP
eblip-12354	28	9	their	their	PRON
eblip-12354	28	10	sites	site	NOUN
eblip-12354	28	11	met	meet	VERB
eblip-12354	28	12	the	the	DET
eblip-12354	28	13	users	user	NOUN
eblip-12354	28	14	’	’	PART
eblip-12354	28	15	expectations	expectation	NOUN
eblip-12354	28	16	more	more	ADV
eblip-12354	28	17	often	often	ADV
eblip-12354	28	18	,	,	PUNCT
eblip-12354	28	19	up	up	ADP
eblip-12354	28	20	to	to	ADP
eblip-12354	28	21	a	a	DET
eblip-12354	28	22	maximum	maximum	NOUN
eblip-12354	28	23	of	of	ADP
eblip-12354	28	24	100	100	NUM
eblip-12354	28	25	percent	percent	NOUN
eblip-12354	28	26	of	of	ADP
eblip-12354	28	27	the	the	DET
eblip-12354	28	28	time	time	NOUN
eblip-12354	28	29	.	.	PUNCT
eblip-12354	29	1	most	most	ADJ
eblip-12354	29	2	of	of	ADP
eblip-12354	29	3	the	the	DET
eblip-12354	29	4	characteristics	characteristic	NOUN
eblip-12354	29	5	of	of	ADP
eblip-12354	29	6	email	email	NOUN
eblip-12354	29	7	reference	reference	NOUN
eblip-12354	29	8	services	service	NOUN
eblip-12354	29	9	that	that	PRON
eblip-12354	29	10	are	be	AUX
eblip-12354	29	11	listed	list	VERB
eblip-12354	29	12	above	above	ADV
eblip-12354	29	13	remained	remain	VERB
eblip-12354	29	14	consistent	consistent	ADJ
eblip-12354	29	15	from	from	ADP
eblip-12354	29	16	2006	2006	NUM
eblip-12354	29	17	to	to	ADP
eblip-12354	29	18	2008	2008	NUM
eblip-12354	29	19	.	.	PUNCT
eblip-12354	30	1	the	the	DET
eblip-12354	30	2	two	two	NUM
eblip-12354	30	3	areas	area	NOUN
eblip-12354	30	4	that	that	PRON
eblip-12354	30	5	changed	change	VERB
eblip-12354	30	6	over	over	ADP
eblip-12354	30	7	two	two	NUM
eblip-12354	30	8	years	year	NOUN
eblip-12354	30	9	were	be	AUX
eblip-12354	30	10	the	the	DET
eblip-12354	30	11	libraries	library	NOUN
eblip-12354	30	12	’	'	PUNCT
eblip-12354	30	13	response	response	NOUN
eblip-12354	30	14	time	time	NOUN
eblip-12354	30	15	and	and	CCONJ
eblip-12354	30	16	the	the	DET
eblip-12354	30	17	types	type	NOUN
eblip-12354	30	18	of	of	ADP
eblip-12354	30	19	questions	question	NOUN
eblip-12354	30	20	asked	ask	VERB
eblip-12354	30	21	by	by	ADP
eblip-12354	30	22	university	university	NOUN
eblip-12354	30	23	students	student	NOUN
eblip-12354	30	24	.	.	PUNCT
eblip-12354	31	1	“	"	PUNCT
eblip-12354	31	2	access	access	NOUN
eblip-12354	31	3	questions	question	NOUN
eblip-12354	31	4	increased	increase	VERB
eblip-12354	31	5	(	(	PUNCT
eblip-12354	31	6	by	by	ADP
eblip-12354	31	7	14	14	NUM
eblip-12354	31	8	percent	percent	NOUN
eblip-12354	31	9	among	among	ADP
eblip-12354	31	10	graduates	graduate	NOUN
eblip-12354	31	11	and	and	CCONJ
eblip-12354	31	12	by	by	ADP
eblip-12354	31	13	4	4	NUM
eblip-12354	31	14	percent	percent	NOUN
eblip-12354	31	15	among	among	ADP
eblip-12354	31	16	undergraduates	undergraduate	NOUN
eblip-12354	31	17	)	)	PUNCT
eblip-12354	31	18	,	,	PUNCT
eblip-12354	31	19	and	and	CCONJ
eblip-12354	31	20	bibliographic	bibliographic	ADJ
eblip-12354	31	21	and	and	CCONJ
eblip-12354	31	22	subject	subject	ADJ
eblip-12354	31	23	questions	question	NOUN
eblip-12354	31	24	decreased	decrease	VERB
eblip-12354	31	25	in	in	ADP
eblip-12354	31	26	both	both	DET
eblip-12354	31	27	groups	group	NOUN
eblip-12354	31	28	”	"	PUNCT
eblip-12354	31	29	(	(	PUNCT
eblip-12354	31	30	p.	p.	NOUN
eblip-12354	31	31	364	364	NUM
eblip-12354	31	32	)	)	PUNCT
eblip-12354	31	33	.	.	PUNCT
eblip-12354	32	1	response	response	NOUN
eblip-12354	32	2	time	time	NOUN
eblip-12354	32	3	improved	improve	VERB
eblip-12354	32	4	overall	overall	ADV
eblip-12354	32	5	from	from	ADP
eblip-12354	32	6	2006	2006	NUM
eblip-12354	32	7	to	to	ADP
eblip-12354	32	8	2008	2008	NUM
eblip-12354	32	9	.	.	PUNCT
eblip-12354	33	1	conclusion	conclusion	NOUN
eblip-12354	33	2	–	–	PUNCT
eblip-12354	33	3	the	the	DET
eblip-12354	33	4	authors	author	NOUN
eblip-12354	33	5	’	’	PART
eblip-12354	33	6	analysis	analysis	NOUN
eblip-12354	33	7	of	of	ADP
eblip-12354	33	8	the	the	DET
eblip-12354	33	9	919	919	NUM
eblip-12354	33	10	transactions	transaction	NOUN
eblip-12354	33	11	of	of	ADP
eblip-12354	33	12	e	e	NOUN
eblip-12354	33	13	-	-	NOUN
eblip-12354	33	14	mail	mail	NOUN
eblip-12354	33	15	reference	reference	NOUN
eblip-12354	33	16	questions	question	NOUN
eblip-12354	33	17	revealed	reveal	VERB
eblip-12354	33	18	unique	unique	ADJ
eblip-12354	33	19	patterns	pattern	NOUN
eblip-12354	33	20	about	about	ADP
eblip-12354	33	21	end	end	NOUN
eblip-12354	33	22	-	-	PUNCT
eblip-12354	33	23	user	user	NOUN
eblip-12354	33	24	information	information	NOUN
eblip-12354	33	25	seeking	seek	VERB
eblip-12354	33	26	behavior	behavior	NOUN
eblip-12354	33	27	and	and	CCONJ
eblip-12354	33	28	librarians	librarian	NOUN
eblip-12354	33	29	’	'	PUNCT
eblip-12354	33	30	responses	response	NOUN
eblip-12354	33	31	in	in	ADP
eblip-12354	33	32	academic	academic	ADJ
eblip-12354	33	33	and	and	CCONJ
eblip-12354	33	34	public	public	ADJ
eblip-12354	33	35	libraries	library	NOUN
eblip-12354	33	36	outside	outside	ADP
eblip-12354	33	37	the	the	DET
eblip-12354	33	38	united	united	PROPN
eblip-12354	33	39	states	states	PROPN
eblip-12354	33	40	and	and	CCONJ
eblip-12354	33	41	canada	canada	PROPN
eblip-12354	33	42	.	.	PUNCT
eblip-12354	34	1	one	one	NUM
eblip-12354	34	2	of	of	ADP
eblip-12354	34	3	these	these	DET
eblip-12354	34	4	patterns	pattern	NOUN
eblip-12354	34	5	is	be	AUX
eblip-12354	34	6	that	that	SCONJ
eblip-12354	34	7	the	the	DET
eblip-12354	34	8	public	public	ADJ
eblip-12354	34	9	libraries	library	NOUN
eblip-12354	34	10	participating	participate	VERB
eblip-12354	34	11	in	in	ADP
eblip-12354	34	12	the	the	DET
eblip-12354	34	13	study	study	NOUN
eblip-12354	34	14	received	receive	VERB
eblip-12354	34	15	the	the	DET
eblip-12354	34	16	highest	high	ADJ
eblip-12354	34	17	percentage	percentage	NOUN
eblip-12354	34	18	of	of	ADP
eblip-12354	34	19	“	"	PUNCT
eblip-12354	34	20	subject	subject	ADJ
eblip-12354	34	21	”	"	PUNCT
eblip-12354	34	22	questions	question	NOUN
eblip-12354	34	23	.	.	PUNCT
eblip-12354	35	1	the	the	DET
eblip-12354	35	2	authors	author	NOUN
eblip-12354	35	3	state	state	VERB
eblip-12354	35	4	that	that	SCONJ
eblip-12354	35	5	“	"	PUNCT
eblip-12354	35	6	the	the	DET
eblip-12354	35	7	pattern	pattern	NOUN
eblip-12354	35	8	of	of	ADP
eblip-12354	35	9	a	a	DET
eblip-12354	35	10	much	much	ADV
eblip-12354	35	11	higher	high	ADJ
eblip-12354	35	12	percentage	percentage	NOUN
eblip-12354	35	13	of	of	ADP
eblip-12354	35	14	subject	subject	NOUN
eblip-12354	35	15	-	-	PUNCT
eblip-12354	35	16	related	relate	VERB
eblip-12354	35	17	questions	question	NOUN
eblip-12354	35	18	in	in	ADP
eblip-12354	35	19	public	public	ADJ
eblip-12354	35	20	libraries	library	NOUN
eblip-12354	35	21	contrasts	contrast	VERB
eblip-12354	35	22	with	with	ADP
eblip-12354	35	23	the	the	DET
eblip-12354	35	24	general	general	ADJ
eblip-12354	35	25	virtual	virtual	ADJ
eblip-12354	35	26	reference	reference	NOUN
eblip-12354	35	27	trend	trend	NOUN
eblip-12354	35	28	in	in	ADP
eblip-12354	35	29	academic	academic	ADJ
eblip-12354	35	30	libraries	library	NOUN
eblip-12354	35	31	,	,	PUNCT
eblip-12354	35	32	which	which	PRON
eblip-12354	35	33	shows	show	VERB
eblip-12354	35	34	a	a	DET
eblip-12354	35	35	much	much	ADV
eblip-12354	35	36	higher	high	ADJ
eblip-12354	35	37	percentage	percentage	NOUN
eblip-12354	35	38	of	of	ADP
eblip-12354	35	39	access	access	NOUN
eblip-12354	35	40	questions	question	NOUN
eblip-12354	35	41	.	.	PUNCT
eblip-12354	36	1	since	since	SCONJ
eblip-12354	36	2	many	many	ADJ
eblip-12354	36	3	of	of	ADP
eblip-12354	36	4	the	the	DET
eblip-12354	36	5	access	access	NOUN
eblip-12354	36	6	questions	question	NOUN
eblip-12354	36	7	concerned	concerned	ADJ
eblip-12354	36	8	connection	connection	NOUN
eblip-12354	36	9	problems	problem	NOUN
eblip-12354	36	10	or	or	CCONJ
eblip-12354	36	11	logging	log	VERB
eblip-12354	36	12	on	on	ADP
eblip-12354	36	13	to	to	ADP
eblip-12354	36	14	databases	database	NOUN
eblip-12354	36	15	,	,	PUNCT
eblip-12354	36	16	the	the	DET
eblip-12354	36	17	relatively	relatively	ADV
eblip-12354	36	18	fewer	few	ADJ
eblip-12354	36	19	number	number	NOUN
eblip-12354	36	20	may	may	AUX
eblip-12354	36	21	indicate	indicate	VERB
eblip-12354	36	22	that	that	SCONJ
eblip-12354	36	23	the	the	DET
eblip-12354	36	24	arts	art	NOUN
eblip-12354	36	25	and	and	CCONJ
eblip-12354	36	26	humanities	humanity	NOUN
eblip-12354	36	27	disciplines	discipline	NOUN
eblip-12354	36	28	require	require	VERB
eblip-12354	36	29	less	less	ADJ
eblip-12354	36	30	database	database	NOUN
eblip-12354	36	31	searching	search	VERB
eblip-12354	36	32	and	and	CCONJ
eblip-12354	36	33	that	that	SCONJ
eblip-12354	36	34	the	the	DET
eblip-12354	36	35	users	user	NOUN
eblip-12354	36	36	need	need	VERB
eblip-12354	36	37	specific	specific	ADJ
eblip-12354	36	38	answers	answer	NOUN
eblip-12354	36	39	instead	instead	ADV
eblip-12354	36	40	”	"	PUNCT
eblip-12354	36	41	(	(	PUNCT
eblip-12354	36	42	p.	p.	NOUN
eblip-12354	36	43	367	367	NUM
eblip-12354	36	44	)	)	PUNCT
eblip-12354	36	45	.	.	PUNCT
eblip-12354	37	1	evidence	evidence	NOUN
eblip-12354	37	2	based	base	VERB
eblip-12354	37	3	library	library	NOUN
eblip-12354	37	4	and	and	CCONJ
eblip-12354	37	5	information	information	NOUN
eblip-12354	37	6	practice	practice	NOUN
eblip-12354	37	7	2012	2012	NUM
eblip-12354	37	8	,	,	PUNCT
eblip-12354	37	9	7.1	7.1	NUM
eblip-12354	37	10	112	112	NUM
eblip-12354	37	11	the	the	DET
eblip-12354	37	12	data	datum	NOUN
eblip-12354	37	13	also	also	ADV
eblip-12354	37	14	revealed	reveal	VERB
eblip-12354	37	15	significant	significant	ADJ
eblip-12354	37	16	differences	difference	NOUN
eblip-12354	37	17	between	between	ADP
eblip-12354	37	18	the	the	DET
eblip-12354	37	19	types	type	NOUN
eblip-12354	37	20	of	of	ADP
eblip-12354	37	21	questions	question	NOUN
eblip-12354	37	22	asked	ask	VERB
eblip-12354	37	23	by	by	ADP
eblip-12354	37	24	undergraduates	undergraduate	NOUN
eblip-12354	37	25	versus	versus	ADP
eblip-12354	37	26	graduate	graduate	NOUN
eblip-12354	37	27	students	student	NOUN
eblip-12354	37	28	.	.	PUNCT
eblip-12354	38	1	undergraduates	undergraduate	NOUN
eblip-12354	38	2	asked	ask	VERB
eblip-12354	38	3	two	two	NUM
eblip-12354	38	4	thirds	third	NOUN
eblip-12354	38	5	of	of	ADP
eblip-12354	38	6	the	the	DET
eblip-12354	38	7	subject	subject	ADJ
eblip-12354	38	8	questions	question	NOUN
eblip-12354	38	9	submitted	submit	VERB
eblip-12354	38	10	to	to	ADP
eblip-12354	38	11	academic	academic	ADJ
eblip-12354	38	12	libraries	library	NOUN
eblip-12354	38	13	and	and	CCONJ
eblip-12354	38	14	graduate	graduate	NOUN
eblip-12354	38	15	students	student	NOUN
eblip-12354	38	16	asked	ask	VERB
eblip-12354	38	17	just	just	ADV
eblip-12354	38	18	over	over	ADP
eblip-12354	38	19	a	a	DET
eblip-12354	38	20	fourth	fourth	ADJ
eblip-12354	38	21	.	.	PUNCT
eblip-12354	39	1	the	the	DET
eblip-12354	39	2	authors	author	NOUN
eblip-12354	39	3	assume	assume	VERB
eblip-12354	39	4	that	that	SCONJ
eblip-12354	39	5	this	this	DET
eblip-12354	39	6	finding	finding	NOUN
eblip-12354	39	7	indicates	indicate	VERB
eblip-12354	39	8	that	that	SCONJ
eblip-12354	39	9	graduate	graduate	NOUN
eblip-12354	39	10	students	student	NOUN
eblip-12354	39	11	do	do	VERB
eblip-12354	39	12	more	more	ADJ
eblip-12354	39	13	of	of	ADP
eblip-12354	39	14	their	their	PRON
eblip-12354	39	15	own	own	ADJ
eblip-12354	39	16	research	research	NOUN
eblip-12354	39	17	than	than	ADP
eblip-12354	39	18	undergraduates	undergraduate	NOUN
eblip-12354	39	19	.	.	PUNCT
eblip-12354	40	1	the	the	DET
eblip-12354	40	2	authors	author	NOUN
eblip-12354	40	3	were	be	AUX
eblip-12354	40	4	concerned	concern	VERB
eblip-12354	40	5	by	by	ADP
eblip-12354	40	6	the	the	DET
eblip-12354	40	7	increase	increase	NOUN
eblip-12354	40	8	in	in	ADP
eblip-12354	40	9	the	the	DET
eblip-12354	40	10	number	number	NOUN
eblip-12354	40	11	of	of	ADP
eblip-12354	40	12	access	access	NOUN
eblip-12354	40	13	questions	question	NOUN
eblip-12354	40	14	posed	pose	VERB
eblip-12354	40	15	by	by	ADP
eblip-12354	40	16	undergrads	undergrad	NOUN
eblip-12354	40	17	and	and	CCONJ
eblip-12354	40	18	graduate	graduate	NOUN
eblip-12354	40	19	students	student	NOUN
eblip-12354	40	20	from	from	ADP
eblip-12354	40	21	2006	2006	NUM
eblip-12354	40	22	to	to	ADP
eblip-12354	40	23	2008	2008	NUM
eblip-12354	40	24	.	.	PUNCT
eblip-12354	41	1	they	they	PRON
eblip-12354	41	2	suggested	suggest	VERB
eblip-12354	41	3	that	that	SCONJ
eblip-12354	41	4	websites	website	NOUN
eblip-12354	41	5	,	,	PUNCT
eblip-12354	41	6	databases	database	NOUN
eblip-12354	41	7	,	,	PUNCT
eblip-12354	41	8	and	and	CCONJ
eblip-12354	41	9	other	other	ADJ
eblip-12354	41	10	resources	resource	NOUN
eblip-12354	41	11	might	might	AUX
eblip-12354	41	12	have	have	AUX
eblip-12354	41	13	become	become	VERB
eblip-12354	41	14	more	more	ADV
eblip-12354	41	15	difficult	difficult	ADJ
eblip-12354	41	16	to	to	PART
eblip-12354	41	17	use	use	VERB
eblip-12354	41	18	over	over	ADP
eblip-12354	41	19	the	the	DET
eblip-12354	41	20	years	year	NOUN
eblip-12354	41	21	.	.	PUNCT
eblip-12354	42	1	they	they	PRON
eblip-12354	42	2	also	also	ADV
eblip-12354	42	3	noted	note	VERB
eblip-12354	42	4	that	that	SCONJ
eblip-12354	42	5	questions	question	NOUN
eblip-12354	42	6	in	in	ADP
eblip-12354	42	7	technology	technology	NOUN
eblip-12354	42	8	almost	almost	ADV
eblip-12354	42	9	doubled	double	VERB
eblip-12354	42	10	from	from	ADP
eblip-12354	42	11	2006	2006	NUM
eblip-12354	42	12	to	to	ADP
eblip-12354	42	13	2008	2008	NUM
eblip-12354	42	14	.	.	PUNCT
eblip-12354	43	1	one	one	NUM
eblip-12354	43	2	of	of	ADP
eblip-12354	43	3	the	the	DET
eblip-12354	43	4	patterns	pattern	NOUN
eblip-12354	43	5	that	that	PRON
eblip-12354	43	6	were	be	AUX
eblip-12354	43	7	revealed	reveal	VERB
eblip-12354	43	8	contradicted	contradict	VERB
eblip-12354	43	9	the	the	DET
eblip-12354	43	10	authors	author	NOUN
eblip-12354	43	11	’	’	PART
eblip-12354	43	12	assumption	assumption	NOUN
eblip-12354	43	13	that	that	SCONJ
eblip-12354	43	14	libraries	librarie	VERB
eblip-12354	43	15	with	with	ADP
eblip-12354	43	16	slow	slow	ADJ
eblip-12354	43	17	response	response	NOUN
eblip-12354	43	18	times	time	NOUN
eblip-12354	43	19	in	in	ADP
eblip-12354	43	20	2006	2006	NUM
eblip-12354	43	21	would	would	AUX
eblip-12354	43	22	improve	improve	VERB
eblip-12354	43	23	in	in	ADP
eblip-12354	43	24	2008	2008	NUM
eblip-12354	43	25	as	as	SCONJ
eblip-12354	43	26	they	they	PRON
eblip-12354	43	27	became	become	VERB
eblip-12354	43	28	more	more	ADV
eblip-12354	43	29	proficient	proficient	ADJ
eblip-12354	43	30	in	in	ADP
eblip-12354	43	31	providing	provide	VERB
eblip-12354	43	32	virtual	virtual	ADJ
eblip-12354	43	33	reference	reference	NOUN
eblip-12354	43	34	services	service	NOUN
eblip-12354	43	35	.	.	PUNCT
eblip-12354	44	1	the	the	DET
eblip-12354	44	2	majority	majority	NOUN
eblip-12354	44	3	of	of	ADP
eblip-12354	44	4	libraries	library	NOUN
eblip-12354	44	5	in	in	ADP
eblip-12354	44	6	the	the	DET
eblip-12354	44	7	study	study	NOUN
eblip-12354	44	8	improved	improve	VERB
eblip-12354	44	9	their	their	PRON
eblip-12354	44	10	turnaround	turnaround	NOUN
eblip-12354	44	11	time	time	NOUN
eblip-12354	44	12	from	from	ADP
eblip-12354	44	13	2006	2006	NUM
eblip-12354	44	14	to	to	ADP
eblip-12354	44	15	2008	2008	NUM
eblip-12354	44	16	,	,	PUNCT
eblip-12354	44	17	but	but	CCONJ
eblip-12354	44	18	the	the	DET
eblip-12354	44	19	two	two	NUM
eblip-12354	44	20	slowest	slow	ADJ
eblip-12354	44	21	libraries	library	NOUN
eblip-12354	44	22	took	take	VERB
eblip-12354	44	23	even	even	ADV
eblip-12354	44	24	longer	long	ADJ
eblip-12354	44	25	to	to	PART
eblip-12354	44	26	respond	respond	VERB
eblip-12354	44	27	to	to	ADP
eblip-12354	44	28	their	their	PRON
eblip-12354	44	29	users	user	NOUN
eblip-12354	44	30	.	.	PUNCT
eblip-12354	45	1	commentary	commentary	VERB
eblip-12354	45	2	this	this	DET
eblip-12354	45	3	study	study	NOUN
eblip-12354	45	4	reveals	reveal	VERB
eblip-12354	45	5	interesting	interesting	ADJ
eblip-12354	45	6	patterns	pattern	NOUN
eblip-12354	45	7	about	about	ADP
eblip-12354	45	8	the	the	DET
eblip-12354	45	9	behavior	behavior	NOUN
eblip-12354	45	10	of	of	ADP
eblip-12354	45	11	users	user	NOUN
eblip-12354	45	12	of	of	ADP
eblip-12354	45	13	email	email	NOUN
eblip-12354	45	14	reference	reference	NOUN
eblip-12354	45	15	services	service	NOUN
eblip-12354	45	16	in	in	ADP
eblip-12354	45	17	academic	academic	ADJ
eblip-12354	45	18	and	and	CCONJ
eblip-12354	45	19	public	public	ADJ
eblip-12354	45	20	libraries	library	NOUN
eblip-12354	45	21	in	in	ADP
eblip-12354	45	22	australia	australia	PROPN
eblip-12354	45	23	,	,	PUNCT
eblip-12354	45	24	belgium	belgium	PROPN
eblip-12354	45	25	,	,	PUNCT
eblip-12354	45	26	france	france	PROPN
eblip-12354	45	27	,	,	PUNCT
eblip-12354	45	28	germany	germany	PROPN
eblip-12354	45	29	,	,	PUNCT
eblip-12354	45	30	mexico	mexico	PROPN
eblip-12354	45	31	,	,	PUNCT
eblip-12354	45	32	the	the	DET
eblip-12354	45	33	netherlands	netherlands	PROPN
eblip-12354	45	34	,	,	PUNCT
eblip-12354	45	35	slovenia	slovenia	PROPN
eblip-12354	45	36	,	,	PUNCT
eblip-12354	45	37	south	south	PROPN
eblip-12354	45	38	africa	africa	PROPN
eblip-12354	45	39	,	,	PUNCT
eblip-12354	45	40	sweden	sweden	PROPN
eblip-12354	45	41	,	,	PUNCT
eblip-12354	45	42	and	and	CCONJ
eblip-12354	45	43	the	the	DET
eblip-12354	45	44	u.k	u.k	PROPN
eblip-12354	45	45	.	.	PROPN
eblip-12354	46	1	the	the	DET
eblip-12354	46	2	authors	author	NOUN
eblip-12354	46	3	summarize	summarize	VERB
eblip-12354	46	4	the	the	DET
eblip-12354	46	5	existing	exist	VERB
eblip-12354	46	6	literature	literature	NOUN
eblip-12354	46	7	on	on	ADP
eblip-12354	46	8	virtual	virtual	ADJ
eblip-12354	46	9	reference	reference	NOUN
eblip-12354	46	10	services	service	NOUN
eblip-12354	46	11	in	in	ADP
eblip-12354	46	12	non	non	ADJ
eblip-12354	46	13	-	-	ADJ
eblip-12354	46	14	us	us	ADJ
eblip-12354	46	15	countries	country	NOUN
eblip-12354	46	16	at	at	ADP
eblip-12354	46	17	the	the	DET
eblip-12354	46	18	beginning	beginning	NOUN
eblip-12354	46	19	of	of	ADP
eblip-12354	46	20	the	the	DET
eblip-12354	46	21	article	article	NOUN
eblip-12354	46	22	;	;	PUNCT
eblip-12354	46	23	however	however	ADV
eblip-12354	46	24	,	,	PUNCT
eblip-12354	46	25	they	they	PRON
eblip-12354	46	26	do	do	AUX
eblip-12354	46	27	not	not	PART
eblip-12354	46	28	link	link	VERB
eblip-12354	46	29	their	their	PRON
eblip-12354	46	30	findings	finding	NOUN
eblip-12354	46	31	back	back	ADV
eblip-12354	46	32	to	to	ADP
eblip-12354	46	33	their	their	PRON
eblip-12354	46	34	literature	literature	NOUN
eblip-12354	46	35	review	review	NOUN
eblip-12354	46	36	.	.	PUNCT
eblip-12354	47	1	this	this	DET
eblip-12354	47	2	missing	miss	VERB
eblip-12354	47	3	link	link	NOUN
eblip-12354	47	4	makes	make	VERB
eblip-12354	47	5	it	it	PRON
eblip-12354	47	6	hard	hard	ADJ
eblip-12354	47	7	to	to	PART
eblip-12354	47	8	determine	determine	VERB
eblip-12354	47	9	how	how	SCONJ
eblip-12354	47	10	this	this	DET
eblip-12354	47	11	study	study	NOUN
eblip-12354	47	12	adds	add	VERB
eblip-12354	47	13	to	to	ADP
eblip-12354	47	14	,	,	PUNCT
eblip-12354	47	15	or	or	CCONJ
eblip-12354	47	16	fits	fit	VERB
eblip-12354	47	17	in	in	ADP
eblip-12354	47	18	,	,	PUNCT
eblip-12354	47	19	our	our	PRON
eblip-12354	47	20	present	present	ADJ
eblip-12354	47	21	body	body	NOUN
eblip-12354	47	22	of	of	ADP
eblip-12354	47	23	knowledge	knowledge	NOUN
eblip-12354	47	24	on	on	ADP
eblip-12354	47	25	the	the	DET
eblip-12354	47	26	subject	subject	NOUN
eblip-12354	47	27	.	.	PUNCT
eblip-12354	48	1	23	23	NUM
eblip-12354	48	2	libraries	library	NOUN
eblip-12354	48	3	participated	participate	VERB
eblip-12354	48	4	from	from	ADP
eblip-12354	48	5	ten	ten	NUM
eblip-12354	48	6	countries	country	NOUN
eblip-12354	48	7	,	,	PUNCT
eblip-12354	48	8	which	which	PRON
eblip-12354	48	9	comes	come	VERB
eblip-12354	48	10	out	out	ADP
eblip-12354	48	11	to	to	ADP
eblip-12354	48	12	approximately	approximately	ADV
eblip-12354	48	13	2	2	NUM
eblip-12354	48	14	libraries	library	NOUN
eblip-12354	48	15	participating	participate	VERB
eblip-12354	48	16	per	per	ADP
eblip-12354	48	17	country	country	NOUN
eblip-12354	48	18	.	.	PUNCT
eblip-12354	49	1	the	the	DET
eblip-12354	49	2	small	small	ADJ
eblip-12354	49	3	number	number	NOUN
eblip-12354	49	4	of	of	ADP
eblip-12354	49	5	participating	participate	VERB
eblip-12354	49	6	institutions	institution	NOUN
eblip-12354	49	7	from	from	ADP
eblip-12354	49	8	each	each	DET
eblip-12354	49	9	country	country	NOUN
eblip-12354	49	10	would	would	AUX
eblip-12354	49	11	make	make	VERB
eblip-12354	49	12	it	it	PRON
eblip-12354	49	13	difficult	difficult	ADJ
eblip-12354	49	14	to	to	PART
eblip-12354	49	15	generalize	generalize	VERB
eblip-12354	49	16	the	the	DET
eblip-12354	49	17	findings	finding	NOUN
eblip-12354	49	18	from	from	ADP
eblip-12354	49	19	the	the	DET
eblip-12354	49	20	participating	participate	VERB
eblip-12354	49	21	libraries	library	NOUN
eblip-12354	49	22	to	to	ADP
eblip-12354	49	23	all	all	DET
eblip-12354	49	24	academic	academic	ADJ
eblip-12354	49	25	and	and	CCONJ
eblip-12354	49	26	public	public	ADJ
eblip-12354	49	27	libraries	library	NOUN
eblip-12354	49	28	in	in	ADP
eblip-12354	49	29	that	that	DET
eblip-12354	49	30	specific	specific	ADJ
eblip-12354	49	31	country	country	NOUN
eblip-12354	49	32	.	.	PUNCT
eblip-12354	50	1	an	an	DET
eblip-12354	50	2	explanation	explanation	NOUN
eblip-12354	50	3	about	about	ADP
eblip-12354	50	4	how	how	SCONJ
eblip-12354	50	5	the	the	DET
eblip-12354	50	6	libraries	library	NOUN
eblip-12354	50	7	were	be	AUX
eblip-12354	50	8	selected	select	VERB
eblip-12354	50	9	might	might	AUX
eblip-12354	50	10	have	have	AUX
eblip-12354	50	11	nullified	nullify	VERB
eblip-12354	50	12	this	this	DET
eblip-12354	50	13	comment	comment	NOUN
eblip-12354	50	14	.	.	PUNCT
eblip-12354	51	1	the	the	DET
eblip-12354	51	2	number	number	NOUN
eblip-12354	51	3	of	of	ADP
eblip-12354	51	4	questions	question	NOUN
eblip-12354	51	5	examined	examine	VERB
eblip-12354	51	6	was	be	AUX
eblip-12354	51	7	also	also	ADV
eblip-12354	51	8	small	small	ADJ
eblip-12354	51	9	;	;	PUNCT
eblip-12354	51	10	25	25	NUM
eblip-12354	51	11	questions	question	NOUN
eblip-12354	51	12	were	be	AUX
eblip-12354	51	13	randomly	randomly	ADV
eblip-12354	51	14	selected	select	VERB
eblip-12354	51	15	per	per	ADP
eblip-12354	51	16	library	library	NOUN
eblip-12354	51	17	per	per	ADP
eblip-12354	51	18	week	week	NOUN
eblip-12354	51	19	under	under	ADP
eblip-12354	51	20	investigation	investigation	NOUN
eblip-12354	51	21	.	.	PUNCT
eblip-12354	52	1	this	this	DET
eblip-12354	52	2	study	study	NOUN
eblip-12354	52	3	would	would	AUX
eblip-12354	52	4	need	need	VERB
eblip-12354	52	5	to	to	PART
eblip-12354	52	6	be	be	AUX
eblip-12354	52	7	expanded	expand	VERB
eblip-12354	52	8	to	to	PART
eblip-12354	52	9	include	include	VERB
eblip-12354	52	10	more	more	ADJ
eblip-12354	52	11	libraries	library	NOUN
eblip-12354	52	12	and	and	CCONJ
eblip-12354	52	13	more	more	ADJ
eblip-12354	52	14	questions	question	NOUN
eblip-12354	52	15	to	to	PART
eblip-12354	52	16	validate	validate	VERB
eblip-12354	52	17	the	the	DET
eblip-12354	52	18	authors	author	NOUN
eblip-12354	52	19	’	’	PART
eblip-12354	52	20	conclusions	conclusion	NOUN
eblip-12354	52	21	.	.	PUNCT
eblip-12354	53	1	finally	finally	ADV
eblip-12354	53	2	,	,	PUNCT
eblip-12354	53	3	this	this	DET
eblip-12354	53	4	reviewer	reviewer	NOUN
eblip-12354	53	5	would	would	AUX
eblip-12354	53	6	have	have	AUX
eblip-12354	53	7	liked	like	VERB
eblip-12354	53	8	to	to	PART
eblip-12354	53	9	see	see	VERB
eblip-12354	53	10	canada	canada	PROPN
eblip-12354	53	11	and	and	CCONJ
eblip-12354	53	12	the	the	DET
eblip-12354	53	13	united	united	PROPN
eblip-12354	53	14	states	states	PROPN
eblip-12354	53	15	included	include	VERB
eblip-12354	53	16	in	in	ADP
eblip-12354	53	17	the	the	DET
eblip-12354	53	18	study	study	NOUN
eblip-12354	53	19	.	.	PUNCT
eblip-12354	54	1	if	if	SCONJ
eblip-12354	54	2	the	the	DET
eblip-12354	54	3	latter	latter	ADJ
eblip-12354	54	4	was	be	AUX
eblip-12354	54	5	beyond	beyond	ADP
eblip-12354	54	6	the	the	DET
eblip-12354	54	7	scope	scope	NOUN
eblip-12354	54	8	of	of	ADP
eblip-12354	54	9	their	their	PRON
eblip-12354	54	10	study	study	NOUN
eblip-12354	54	11	,	,	PUNCT
eblip-12354	54	12	then	then	ADV
eblip-12354	54	13	the	the	DET
eblip-12354	54	14	authors	author	NOUN
eblip-12354	54	15	could	could	AUX
eblip-12354	54	16	have	have	AUX
eblip-12354	54	17	made	make	VERB
eblip-12354	54	18	a	a	DET
eblip-12354	54	19	comparison	comparison	NOUN
eblip-12354	54	20	to	to	ADP
eblip-12354	54	21	the	the	DET
eblip-12354	54	22	published	publish	VERB
eblip-12354	54	23	literature	literature	NOUN
eblip-12354	54	24	on	on	ADP
eblip-12354	54	25	virtual	virtual	ADJ
eblip-12354	54	26	references	reference	NOUN
eblip-12354	54	27	services	service	NOUN
eblip-12354	54	28	in	in	ADP
eblip-12354	54	29	canada	canada	PROPN
eblip-12354	54	30	and	and	CCONJ
eblip-12354	54	31	the	the	DET
eblip-12354	54	32	u.s	u.s	PROPN
eblip-12354	54	33	.	.	PROPN
eblip-12354	54	34	do	do	VERB
eblip-12354	54	35	canadian	canadian	PROPN
eblip-12354	54	36	and	and	CCONJ
eblip-12354	54	37	american	american	ADJ
eblip-12354	54	38	libraries	library	NOUN
eblip-12354	54	39	show	show	VERB
eblip-12354	54	40	similar	similar	ADJ
eblip-12354	54	41	patterns	pattern	NOUN
eblip-12354	54	42	?	?	PUNCT
eblip-12354	55	1	if	if	SCONJ
eblip-12354	55	2	not	not	PART
eblip-12354	55	3	,	,	PUNCT
eblip-12354	55	4	how	how	SCONJ
eblip-12354	55	5	are	be	AUX
eblip-12354	55	6	they	they	PRON
eblip-12354	55	7	different	different	ADJ
eblip-12354	55	8	?	?	PUNCT
eblip-12354	56	1	the	the	DET
eblip-12354	56	2	authors	author	NOUN
eblip-12354	56	3	mention	mention	VERB
eblip-12354	56	4	that	that	SCONJ
eblip-12354	56	5	“	"	PUNCT
eblip-12354	56	6	questions	question	NOUN
eblip-12354	56	7	as	as	ADP
eblip-12354	56	8	[	[	X
eblip-12354	56	9	to	to	ADP
eblip-12354	56	10	]	]	PUNCT
eblip-12354	56	11	whether	whether	SCONJ
eblip-12354	56	12	the	the	DET
eblip-12354	56	13	success	success	NOUN
eblip-12354	56	14	of	of	ADP
eblip-12354	56	15	virtual	virtual	ADJ
eblip-12354	56	16	reference	reference	NOUN
eblip-12354	56	17	services	service	NOUN
eblip-12354	56	18	relies	rely	VERB
eblip-12354	56	19	on	on	ADP
eblip-12354	56	20	cultural	cultural	ADJ
eblip-12354	56	21	attributes	attribute	NOUN
eblip-12354	56	22	are	be	AUX
eblip-12354	56	23	important	important	ADJ
eblip-12354	56	24	to	to	PART
eblip-12354	56	25	answer	answer	VERB
eblip-12354	56	26	when	when	SCONJ
eblip-12354	56	27	developing	develop	VERB
eblip-12354	56	28	and	and	CCONJ
eblip-12354	56	29	implementing	implement	VERB
eblip-12354	56	30	reference	reference	NOUN
eblip-12354	56	31	services	service	NOUN
eblip-12354	56	32	in	in	ADP
eblip-12354	56	33	countries	country	NOUN
eblip-12354	56	34	of	of	ADP
eblip-12354	56	35	widely	widely	ADV
eblip-12354	56	36	divergent	divergent	ADJ
eblip-12354	56	37	cultures	culture	NOUN
eblip-12354	56	38	”	"	PUNCT
eblip-12354	56	39	(	(	PUNCT
eblip-12354	56	40	p.	p.	NOUN
eblip-12354	56	41	367	367	NUM
eblip-12354	56	42	)	)	PUNCT
eblip-12354	56	43	.	.	PUNCT
eblip-12354	57	1	however	however	ADV
eblip-12354	57	2	,	,	PUNCT
eblip-12354	57	3	they	they	PRON
eblip-12354	57	4	do	do	AUX
eblip-12354	57	5	not	not	PART
eblip-12354	57	6	take	take	VERB
eblip-12354	57	7	the	the	DET
eblip-12354	57	8	opportunity	opportunity	NOUN
eblip-12354	57	9	to	to	PART
eblip-12354	57	10	discuss	discuss	VERB
eblip-12354	57	11	the	the	DET
eblip-12354	57	12	cultural	cultural	ADJ
eblip-12354	57	13	context	context	NOUN
eblip-12354	57	14	of	of	ADP
eblip-12354	57	15	their	their	PRON
eblip-12354	57	16	findings	finding	NOUN
eblip-12354	57	17	.	.	PUNCT
eblip-12354	58	1	this	this	DET
eblip-12354	58	2	study	study	NOUN
eblip-12354	58	3	presents	present	VERB
eblip-12354	58	4	fascinating	fascinating	ADJ
eblip-12354	58	5	patterns	pattern	NOUN
eblip-12354	58	6	of	of	ADP
eblip-12354	58	7	virtual	virtual	ADJ
eblip-12354	58	8	reference	reference	NOUN
eblip-12354	58	9	services	service	NOUN
eblip-12354	58	10	in	in	ADP
eblip-12354	58	11	10	10	NUM
eblip-12354	58	12	countries	country	NOUN
eblip-12354	58	13	,	,	PUNCT
eblip-12354	58	14	although	although	SCONJ
eblip-12354	58	15	the	the	DET
eblip-12354	58	16	authors	author	NOUN
eblip-12354	58	17	fail	fail	VERB
eblip-12354	58	18	to	to	PART
eblip-12354	58	19	place	place	VERB
eblip-12354	58	20	their	their	PRON
eblip-12354	58	21	findings	finding	NOUN
eblip-12354	58	22	in	in	ADP
eblip-12354	58	23	a	a	DET
eblip-12354	58	24	wider	wide	ADJ
eblip-12354	58	25	context	context	NOUN
eblip-12354	58	26	.	.	PUNCT
eblip-12354	59	1	a	a	DET
eblip-12354	59	2	discussion	discussion	NOUN
eblip-12354	59	3	of	of	ADP
eblip-12354	59	4	the	the	DET
eblip-12354	59	5	wider	wide	ADJ
eblip-12354	59	6	context	context	NOUN
eblip-12354	59	7	would	would	AUX
eblip-12354	59	8	have	have	AUX
eblip-12354	59	9	added	add	VERB
eblip-12354	59	10	value	value	NOUN
eblip-12354	59	11	to	to	ADP
eblip-12354	59	12	this	this	DET
eblip-12354	59	13	article	article	NOUN
eblip-12354	59	14	by	by	ADP
eblip-12354	59	15	making	make	VERB
eblip-12354	59	16	it	it	PRON
eblip-12354	59	17	clear	clear	ADJ
eblip-12354	59	18	to	to	ADP
eblip-12354	59	19	the	the	DET
eblip-12354	59	20	reader	reader	NOUN
eblip-12354	59	21	how	how	SCONJ
eblip-12354	59	22	these	these	DET
eblip-12354	59	23	findings	finding	NOUN
eblip-12354	59	24	can	can	AUX
eblip-12354	59	25	influence	influence	VERB
eblip-12354	59	26	the	the	DET
eblip-12354	59	27	practice	practice	NOUN
eblip-12354	59	28	of	of	ADP
eblip-12354	59	29	libraries	library	NOUN
eblip-12354	59	30	participating	participate	VERB
eblip-12354	59	31	in	in	ADP
eblip-12354	59	32	collaborative	collaborative	ADJ
eblip-12354	59	33	virtual	virtual	ADJ
eblip-12354	59	34	reference	reference	NOUN
eblip-12354	59	35	services	service	NOUN
eblip-12354	59	36	via	via	ADP
eblip-12354	59	37	questionpoint	questionpoint	NOUN
eblip-12354	59	38	.	.	PUNCT
eblip-12354	60	1	/	/	SYM
eblip-12354	60	2	evidence	evidence	NOUN
eblip-12354	60	3	based	base	VERB
eblip-12354	60	4	library	library	NOUN
eblip-12354	60	5	and	and	CCONJ
eblip-12354	60	6	information	information	NOUN
eblip-12354	60	7	practice	practice	NOUN