id	sid	tid	token	lemma	pos
eblip-17911	1	1	article	article	NOUN
eblip-17911	1	2	  	  	SPACE
eblip-17911	1	3	formality	formality	NOUN
eblip-17911	1	4	in	in	ADP
eblip-17911	1	5	chat	chat	NOUN
eblip-17911	1	6	reference	reference	NOUN
eblip-17911	1	7	:	:	PUNCT
eblip-17911	1	8	perceptions	perception	NOUN
eblip-17911	1	9	of	of	ADP
eblip-17911	1	10	17to	17to	ADJ
eblip-17911	1	11	25	25	NUM
eblip-17911	1	12	-	-	PUNCT
eblip-17911	1	13	year	year	NOUN
eblip-17911	1	14	-	-	PUNCT
eblip-17911	1	15	old	old	ADJ
eblip-17911	1	16	university	university	NOUN
eblip-17911	1	17	students	student	NOUN
eblip-17911	1	18	  	  	SPACE
eblip-17911	1	19	jennifer	jennifer	PROPN
eblip-17911	1	20	waugh	waugh	PROPN
eblip-17911	1	21	instruction	instruction	NOUN
eblip-17911	1	22	and	and	CCONJ
eblip-17911	1	23	reference	reference	NOUN
eblip-17911	1	24	librarian	librarian	PROPN
eblip-17911	1	25	northern	northern	PROPN
eblip-17911	1	26	alberta	alberta	PROPN
eblip-17911	1	27	institute	institute	PROPN
eblip-17911	1	28	of	of	ADP
eblip-17911	1	29	technology	technology	PROPN
eblip-17911	1	30	library	library	PROPN
eblip-17911	1	31	edmonton	edmonton	PROPN
eblip-17911	1	32	,	,	PUNCT
eblip-17911	1	33	alberta	alberta	PROPN
eblip-17911	1	34	,	,	PUNCT
eblip-17911	1	35	canada	canada	PROPN
eblip-17911	1	36	email	email	NOUN
eblip-17911	1	37	:	:	PUNCT
eblip-17911	1	38	jewaugh@gmail.com	jewaugh@gmail.com	PROPN
eblip-17911	1	39	  	  	SPACE
eblip-17911	1	40	received	receive	VERB
eblip-17911	1	41	:	:	PUNCT
eblip-17911	1	42	18	18	NUM
eblip-17911	1	43	july	july	PROPN
eblip-17911	1	44	2012	2012	NUM
eblip-17911	1	45	    	    	SPACE
eblip-17911	1	46	accepted	accept	VERB
eblip-17911	1	47	:	:	PUNCT
eblip-17911	1	48	18	18	NUM
eblip-17911	1	49	feb	feb	X
eblip-17911	1	50	.	.	PROPN
eblip-17911	1	51	2013	2013	NUM
eblip-17911	1	52	     	     	SPACE
eblip-17911	1	53	2013	2013	NUM
eblip-17911	1	54	waugh	waugh	PROPN
eblip-17911	1	55	.	.	PUNCT
eblip-17911	2	1	this	this	PRON
eblip-17911	2	2	is	be	AUX
eblip-17911	2	3	an	an	DET
eblip-17911	2	4	open	open	ADJ
eblip-17911	2	5	access	access	NOUN
eblip-17911	2	6	article	article	NOUN
eblip-17911	2	7	distributed	distribute	VERB
eblip-17911	2	8	under	under	ADP
eblip-17911	2	9	the	the	DET
eblip-17911	2	10	terms	term	NOUN
eblip-17911	2	11	of	of	ADP
eblip-17911	2	12	the	the	DET
eblip-17911	2	13	creative	creative	ADJ
eblip-17911	2	14	commons‐attribution‐noncommercial‐share	commons‐attribution‐noncommercial‐share	PROPN
eblip-17911	2	15	alike	alike	ADJ
eblip-17911	2	16	license	license	VERB
eblip-17911	2	17	2.5	2.5	NUM
eblip-17911	2	18	canada	canada	PROPN
eblip-17911	2	19	(	(	PUNCT
eblip-17911	2	20	http://creativecommons.org/licenses/by-nc-sa/2.5/ca/	http://creativecommons.org/licenses/by-nc-sa/2.5/ca/	PROPN
eblip-17911	2	21	)	)	PUNCT
eblip-17911	2	22	,	,	PUNCT
eblip-17911	2	23	which	which	PRON
eblip-17911	2	24	permits	permit	VERB
eblip-17911	2	25	unrestricted	unrestricted	ADJ
eblip-17911	2	26	use	use	NOUN
eblip-17911	2	27	,	,	PUNCT
eblip-17911	2	28	distribution	distribution	NOUN
eblip-17911	2	29	,	,	PUNCT
eblip-17911	2	30	and	and	CCONJ
eblip-17911	2	31	reproduction	reproduction	NOUN
eblip-17911	2	32	in	in	ADP
eblip-17911	2	33	any	any	DET
eblip-17911	2	34	medium	medium	NOUN
eblip-17911	2	35	,	,	PUNCT
eblip-17911	2	36	provided	provide	VERB
eblip-17911	2	37	the	the	DET
eblip-17911	2	38	original	original	ADJ
eblip-17911	2	39	work	work	NOUN
eblip-17911	2	40	is	be	AUX
eblip-17911	2	41	properly	properly	ADV
eblip-17911	2	42	attributed	attribute	VERB
eblip-17911	2	43	,	,	PUNCT
eblip-17911	2	44	not	not	PART
eblip-17911	2	45	used	use	VERB
eblip-17911	2	46	for	for	ADP
eblip-17911	2	47	commercial	commercial	ADJ
eblip-17911	2	48	purposes	purpose	NOUN
eblip-17911	2	49	,	,	PUNCT
eblip-17911	2	50	and	and	CCONJ
eblip-17911	2	51	,	,	PUNCT
eblip-17911	2	52	if	if	SCONJ
eblip-17911	2	53	transformed	transform	VERB
eblip-17911	2	54	,	,	PUNCT
eblip-17911	2	55	the	the	DET
eblip-17911	2	56	resulting	result	VERB
eblip-17911	2	57	work	work	NOUN
eblip-17911	2	58	is	be	AUX
eblip-17911	2	59	redistributed	redistribute	VERB
eblip-17911	2	60	under	under	ADP
eblip-17911	2	61	the	the	DET
eblip-17911	2	62	same	same	ADJ
eblip-17911	2	63	or	or	CCONJ
eblip-17911	2	64	similar	similar	ADJ
eblip-17911	2	65	license	license	NOUN
eblip-17911	2	66	to	to	ADP
eblip-17911	2	67	this	this	DET
eblip-17911	2	68	one	one	NUM
eblip-17911	2	69	.	.	PUNCT
eblip-17911	2	70	  	  	SPACE
eblip-17911	3	1	abstract	abstract	ADJ
eblip-17911	3	2	  	  	SPACE
eblip-17911	3	3	objective	objective	NOUN
eblip-17911	3	4	–	–	PUNCT
eblip-17911	3	5	to	to	PART
eblip-17911	3	6	examine	examine	VERB
eblip-17911	3	7	the	the	DET
eblip-17911	3	8	ways	way	NOUN
eblip-17911	3	9	in	in	ADP
eblip-17911	3	10	which	which	PRON
eblip-17911	3	11	the	the	DET
eblip-17911	3	12	formality	formality	NOUN
eblip-17911	3	13	of	of	ADP
eblip-17911	3	14	language	language	NOUN
eblip-17911	3	15	used	use	VERB
eblip-17911	3	16	by	by	ADP
eblip-17911	3	17	librarians	librarian	NOUN
eblip-17911	3	18	affects	affect	VERB
eblip-17911	3	19	17to	17to	ADJ
eblip-17911	3	20	25	25	NUM
eblip-17911	3	21	-	-	PUNCT
eblip-17911	3	22	year	year	NOUN
eblip-17911	3	23	-	-	PUNCT
eblip-17911	3	24	old	old	ADJ
eblip-17911	3	25	university	university	NOUN
eblip-17911	3	26	students	student	NOUN
eblip-17911	3	27	’	’	PART
eblip-17911	3	28	perceptions	perception	NOUN
eblip-17911	3	29	of	of	ADP
eblip-17911	3	30	synchronous	synchronous	ADJ
eblip-17911	3	31	virtual	virtual	ADJ
eblip-17911	3	32	reference	reference	NOUN
eblip-17911	3	33	interactions	interaction	NOUN
eblip-17911	3	34	(	(	PUNCT
eblip-17911	3	35	chat	chat	NOUN
eblip-17911	3	36	reference	reference	NOUN
eblip-17911	3	37	)	)	PUNCT
eblip-17911	3	38	,	,	PUNCT
eblip-17911	3	39	in	in	ADP
eblip-17911	3	40	particular	particular	ADJ
eblip-17911	3	41	,	,	PUNCT
eblip-17911	3	42	perceptions	perception	NOUN
eblip-17911	3	43	of	of	ADP
eblip-17911	3	44	answer	answer	NOUN
eblip-17911	3	45	accuracy	accuracy	NOUN
eblip-17911	3	46	,	,	PUNCT
eblip-17911	3	47	interpersonal	interpersonal	ADJ
eblip-17911	3	48	connection	connection	NOUN
eblip-17911	3	49	,	,	PUNCT
eblip-17911	3	50	competency	competency	NOUN
eblip-17911	3	51	,	,	PUNCT
eblip-17911	3	52	professionalism	professionalism	NOUN
eblip-17911	3	53	,	,	PUNCT
eblip-17911	3	54	and	and	CCONJ
eblip-17911	3	55	overall	overall	ADJ
eblip-17911	3	56	satisfaction	satisfaction	NOUN
eblip-17911	3	57	.	.	PUNCT
eblip-17911	3	58	  	  	SPACE
eblip-17911	4	1	methods	method	NOUN
eblip-17911	4	2	–	–	PUNCT
eblip-17911	4	3	this	this	DET
eblip-17911	4	4	qualitative	qualitative	ADJ
eblip-17911	4	5	study	study	NOUN
eblip-17911	4	6	used	use	VERB
eblip-17911	4	7	semi	semi	ADJ
eblip-17911	4	8	-	-	ADJ
eblip-17911	4	9	structured	structured	ADJ
eblip-17911	4	10	interviews	interview	NOUN
eblip-17911	4	11	to	to	PART
eblip-17911	4	12	examine	examine	VERB
eblip-17911	4	13	the	the	DET
eblip-17911	4	14	perceptions	perception	NOUN
eblip-17911	4	15	of	of	ADP
eblip-17911	4	16	participants	participant	NOUN
eblip-17911	4	17	.	.	PUNCT
eblip-17911	5	1	participants	participant	NOUN
eblip-17911	5	2	reviewed	review	VERB
eblip-17911	5	3	and	and	CCONJ
eblip-17911	5	4	responded	respond	VERB
eblip-17911	5	5	to	to	ADP
eblip-17911	5	6	two	two	NUM
eblip-17911	5	7	virtual	virtual	ADJ
eblip-17911	5	8	reference	reference	NOUN
eblip-17911	5	9	transcripts	transcript	NOUN
eblip-17911	5	10	,	,	PUNCT
eblip-17911	5	11	portraying	portray	VERB
eblip-17911	5	12	a	a	DET
eblip-17911	5	13	librarian	librarian	ADJ
eblip-17911	5	14	and	and	CCONJ
eblip-17911	5	15	student	student	NOUN
eblip-17911	5	16	asking	ask	VERB
eblip-17911	5	17	a	a	DET
eblip-17911	5	18	simple	simple	ADJ
eblip-17911	5	19	question	question	NOUN
eblip-17911	5	20	.	.	PUNCT
eblip-17911	6	1	one	one	NUM
eblip-17911	6	2	transcript	transcript	NOUN
eblip-17911	6	3	portrayed	portray	VERB
eblip-17911	6	4	a	a	DET
eblip-17911	6	5	librarian	librarian	NOUN
eblip-17911	6	6	using	use	VERB
eblip-17911	6	7	traditional	traditional	ADJ
eblip-17911	6	8	,	,	PUNCT
eblip-17911	6	9	formal	formal	ADJ
eblip-17911	6	10	language	language	NOUN
eblip-17911	6	11	while	while	SCONJ
eblip-17911	6	12	the	the	DET
eblip-17911	6	13	other	other	ADJ
eblip-17911	6	14	portrayed	portray	VERB
eblip-17911	6	15	a	a	DET
eblip-17911	6	16	librarian	librarian	NOUN
eblip-17911	6	17	using	use	VERB
eblip-17911	6	18	informal	informal	ADJ
eblip-17911	6	19	language	language	NOUN
eblip-17911	6	20	.	.	PUNCT
eblip-17911	7	1	five	five	NUM
eblip-17911	7	2	17to	17to	ADJ
eblip-17911	7	3	25	25	NUM
eblip-17911	7	4	-	-	PUNCT
eblip-17911	7	5	year	year	NOUN
eblip-17911	7	6	-	-	PUNCT
eblip-17911	7	7	old	old	ADJ
eblip-17911	7	8	university	university	NOUN
eblip-17911	7	9	students	student	NOUN
eblip-17911	7	10	were	be	AUX
eblip-17911	7	11	interviewed	interview	VERB
eblip-17911	7	12	.	.	PUNCT
eblip-17911	8	1	data	datum	NOUN
eblip-17911	8	2	were	be	AUX
eblip-17911	8	3	analyzed	analyze	VERB
eblip-17911	8	4	using	use	VERB
eblip-17911	8	5	a	a	DET
eblip-17911	8	6	phenomenological	phenomenological	ADJ
eblip-17911	8	7	,	,	PUNCT
eblip-17911	8	8	qualitative	qualitative	ADJ
eblip-17911	8	9	approach	approach	NOUN
eblip-17911	8	10	to	to	PART
eblip-17911	8	11	discover	discover	VERB
eblip-17911	8	12	common	common	ADJ
eblip-17911	8	13	themes	theme	NOUN
eblip-17911	8	14	.	.	PUNCT
eblip-17911	8	15	  	  	SPACE
eblip-17911	8	16	results	result	VERB
eblip-17911	8	17	–	–	PUNCT
eblip-17911	8	18	analysis	analysis	NOUN
eblip-17911	8	19	suggests	suggest	VERB
eblip-17911	8	20	that	that	SCONJ
eblip-17911	8	21	participants	participant	NOUN
eblip-17911	8	22	perceived	perceive	VERB
eblip-17911	8	23	the	the	DET
eblip-17911	8	24	formal	formal	ADJ
eblip-17911	8	25	librarian	librarian	NOUN
eblip-17911	8	26	as	as	ADP
eblip-17911	8	27	being	be	AUX
eblip-17911	8	28	“	"	PUNCT
eblip-17911	8	29	robotic	robotic	ADJ
eblip-17911	8	30	”	"	PUNCT
eblip-17911	8	31	and	and	CCONJ
eblip-17911	8	32	impersonal	impersonal	ADJ
eblip-17911	8	33	while	while	SCONJ
eblip-17911	8	34	the	the	DET
eblip-17911	8	35	informal	informal	ADJ
eblip-17911	8	36	librarian	librarian	NOUN
eblip-17911	8	37	was	be	AUX
eblip-17911	8	38	thought	think	VERB
eblip-17911	8	39	to	to	PART
eblip-17911	8	40	be	be	AUX
eblip-17911	8	41	more	more	ADV
eblip-17911	8	42	invested	invest	VERB
eblip-17911	8	43	in	in	ADP
eblip-17911	8	44	the	the	DET
eblip-17911	8	45	reference	reference	NOUN
eblip-17911	8	46	interaction	interaction	NOUN
eblip-17911	8	47	.	.	PUNCT
eblip-17911	9	1	several	several	ADJ
eblip-17911	9	2	participants	participant	NOUN
eblip-17911	9	3	viewed	view	VERB
eblip-17911	9	4	the	the	DET
eblip-17911	9	5	formal	formal	ADJ
eblip-17911	9	6	librarian	librarian	NOUN
eblip-17911	9	7	as	as	ADP
eblip-17911	9	8	more	more	ADV
eblip-17911	9	9	competent	competent	ADJ
eblip-17911	9	10	and	and	CCONJ
eblip-17911	9	11	trustworthy	trustworthy	ADJ
eblip-17911	9	12	and	and	CCONJ
eblip-17911	9	13	questioned	question	VERB
eblip-17911	9	14	the	the	DET
eblip-17911	9	15	effort	effort	NOUN
eblip-17911	9	16	put	put	VERB
eblip-17911	9	17	forth	forth	ADP
eblip-17911	9	18	by	by	ADP
eblip-17911	9	19	the	the	DET
eblip-17911	9	20	informal	informal	ADJ
eblip-17911	9	21	librarian	librarian	NOUN
eblip-17911	9	22	,	,	PUNCT
eblip-17911	9	23	who	who	PRON
eblip-17911	9	24	was	be	AUX
eblip-17911	9	25	perceived	perceive	VERB
eblip-17911	9	26	as	as	ADP
eblip-17911	9	27	young	young	ADJ
eblip-17911	9	28	and	and	CCONJ
eblip-17911	9	29	inexperienced	inexperienced	ADJ
eblip-17911	9	30	.	.	PUNCT
eblip-17911	10	1	participants	participant	NOUN
eblip-17911	10	2	’	'	PUNCT
eblip-17911	10	3	perceptions	perception	NOUN
eblip-17911	10	4	of	of	ADP
eblip-17911	10	5	professionalism	professionalism	NOUN
eblip-17911	10	6	were	be	AUX
eblip-17911	10	7	based	base	VERB
eblip-17911	10	8	on	on	ADP
eblip-17911	10	9	expectations	expectation	NOUN
eblip-17911	10	10	of	of	ADP
eblip-17911	10	11	social	social	ADJ
eblip-17911	10	12	distance	distance	NOUN
eblip-17911	10	13	and	and	CCONJ
eblip-17911	10	14	formality	formality	NOUN
eblip-17911	10	15	.	.	PUNCT
eblip-17911	11	1	satisfaction	satisfaction	NOUN
eblip-17911	11	2	was	be	AUX
eblip-17911	11	3	based	base	VERB
eblip-17911	11	4	on	on	ADP
eblip-17911	11	5	content	content	NOUN
eblip-17911	11	6	and	and	CCONJ
eblip-17911	11	7	relational	relational	ADJ
eblip-17911	11	8	factors	factor	NOUN
eblip-17911	11	9	.	.	PUNCT
eblip-17911	12	1	several	several	ADJ
eblip-17911	12	2	participants	participant	NOUN
eblip-17911	12	3	preferred	prefer	VERB
eblip-17911	12	4	the	the	DET
eblip-17911	12	5	formal	formal	ADJ
eblip-17911	12	6	interaction	interaction	NOUN
eblip-17911	12	7	based	base	VERB
eblip-17911	12	8	on	on	ADP
eblip-17911	12	9	perceptions	perception	NOUN
eblip-17911	12	10	of	of	ADP
eblip-17911	12	11	competency	competency	NOUN
eblip-17911	12	12	,	,	PUNCT
eblip-17911	12	13	while	while	SCONJ
eblip-17911	12	14	others	other	NOUN
eblip-17911	12	15	preferred	prefer	VERB
eblip-17911	12	16	the	the	DET
eblip-17911	12	17	informal	informal	ADJ
eblip-17911	12	18	librarian	librarian	NOUN
eblip-17911	12	19	due	due	ADP
eblip-17911	12	20	to	to	ADP
eblip-17911	12	21	perceived	perceive	VERB
eblip-17911	12	22	interpersonal	interpersonal	ADJ
eblip-17911	12	23	connection	connection	NOUN
eblip-17911	12	24	.	.	PUNCT
eblip-17911	12	25	  	  	SPACE
eblip-17911	13	1	conclusion	conclusion	NOUN
eblip-17911	13	2	–	–	PUNCT
eblip-17911	13	3	formality	formality	NOUN
eblip-17911	13	4	plays	play	VERB
eblip-17911	13	5	a	a	DET
eblip-17911	13	6	key	key	ADJ
eblip-17911	13	7	role	role	NOUN
eblip-17911	13	8	in	in	ADP
eblip-17911	13	9	altering	alter	VERB
eblip-17911	13	10	the	the	DET
eblip-17911	13	11	perceptions	perception	NOUN
eblip-17911	13	12	of	of	ADP
eblip-17911	13	13	17to	17to	ADJ
eblip-17911	13	14	25	25	NUM
eblip-17911	13	15	-	-	PUNCT
eblip-17911	13	16	year	year	NOUN
eblip-17911	13	17	-	-	PUNCT
eblip-17911	13	18	olds	old	NOUN
eblip-17911	13	19	when	when	SCONJ
eblip-17911	13	20	viewing	view	VERB
eblip-17911	13	21	virtual	virtual	ADJ
eblip-17911	13	22	reference	reference	NOUN
eblip-17911	13	23	interaction	interaction	NOUN
eblip-17911	13	24	transcripts	transcript	NOUN
eblip-17911	13	25	.	.	PUNCT
eblip-17911	14	1	both	both	DET
eblip-17911	14	2	language	language	NOUN
eblip-17911	14	3	styles	style	NOUN
eblip-17911	14	4	had	have	VERB
eblip-17911	14	5	advantages	advantage	NOUN
eblip-17911	14	6	and	and	CCONJ
eblip-17911	14	7	disadvantages	disadvantage	NOUN
eblip-17911	14	8	,	,	PUNCT
eblip-17911	14	9	suggesting	suggest	VERB
eblip-17911	14	10	that	that	SCONJ
eblip-17911	14	11	librarians	librarian	NOUN
eblip-17911	14	12	should	should	AUX
eblip-17911	14	13	become	become	VERB
eblip-17911	14	14	cognizant	cognizant	ADJ
eblip-17911	14	15	of	of	ADP
eblip-17911	14	16	manipulating	manipulate	VERB
eblip-17911	14	17	their	their	PRON
eblip-17911	14	18	language	language	NOUN
eblip-17911	14	19	to	to	PART
eblip-17911	14	20	encourage	encourage	VERB
eblip-17911	14	21	user	user	NOUN
eblip-17911	14	22	satisfaction	satisfaction	NOUN
eblip-17911	14	23	.	.	PUNCT
eblip-17911	14	24	    	    	SPACE
eblip-17911	15	1	introduction	introduction	NOUN
eblip-17911	15	2	  	  	SPACE
eblip-17911	15	3	libraries	library	NOUN
eblip-17911	15	4	have	have	AUX
eblip-17911	15	5	undeniably	undeniably	ADV
eblip-17911	15	6	been	be	AUX
eblip-17911	15	7	impacted	impact	VERB
eblip-17911	15	8	by	by	ADP
eblip-17911	15	9	the	the	DET
eblip-17911	15	10	invention	invention	NOUN
eblip-17911	15	11	of	of	ADP
eblip-17911	15	12	the	the	DET
eblip-17911	15	13	internet	internet	NOUN
eblip-17911	15	14	.	.	PUNCT
eblip-17911	16	1	resources	resource	NOUN
eblip-17911	16	2	are	be	AUX
eblip-17911	16	3	increasingly	increasingly	ADV
eblip-17911	16	4	made	make	VERB
eblip-17911	16	5	available	available	ADJ
eblip-17911	16	6	in	in	ADP
eblip-17911	16	7	digital	digital	ADJ
eblip-17911	16	8	formats	format	NOUN
eblip-17911	16	9	,	,	PUNCT
eblip-17911	16	10	sometimes	sometimes	ADV
eblip-17911	16	11	exclusively	exclusively	ADV
eblip-17911	16	12	,	,	PUNCT
eblip-17911	16	13	due	due	ADP
eblip-17911	16	14	to	to	ADP
eblip-17911	16	15	high	high	ADJ
eblip-17911	16	16	demand	demand	NOUN
eblip-17911	16	17	for	for	ADP
eblip-17911	16	18	instantaneous	instantaneous	ADJ
eblip-17911	16	19	access	access	NOUN
eblip-17911	16	20	to	to	ADP
eblip-17911	16	21	information	information	NOUN
eblip-17911	16	22	.	.	PUNCT
eblip-17911	17	1	in	in	ADP
eblip-17911	17	2	the	the	DET
eblip-17911	17	3	face	face	NOUN
eblip-17911	17	4	of	of	ADP
eblip-17911	17	5	these	these	DET
eblip-17911	17	6	changes	change	NOUN
eblip-17911	17	7	,	,	PUNCT
eblip-17911	17	8	virtual	virtual	ADJ
eblip-17911	17	9	reference	reference	NOUN
eblip-17911	17	10	services	service	NOUN
eblip-17911	17	11	(	(	PUNCT
eblip-17911	17	12	vrs	vrs	ADJ
eblip-17911	17	13	)	)	PUNCT
eblip-17911	17	14	in	in	ADP
eblip-17911	17	15	their	their	PRON
eblip-17911	17	16	asynchronous	asynchronous	ADJ
eblip-17911	17	17	(	(	PUNCT
eblip-17911	17	18	email	email	NOUN
eblip-17911	17	19	reference	reference	NOUN
eblip-17911	17	20	)	)	PUNCT
eblip-17911	17	21	and	and	CCONJ
eblip-17911	17	22	synchronous	synchronous	ADJ
eblip-17911	17	23	(	(	PUNCT
eblip-17911	17	24	chat	chat	NOUN
eblip-17911	17	25	reference	reference	NOUN
eblip-17911	17	26	)	)	PUNCT
eblip-17911	17	27	forms	form	NOUN
eblip-17911	17	28	have	have	AUX
eblip-17911	17	29	emerged	emerge	VERB
eblip-17911	17	30	as	as	ADP
eblip-17911	17	31	viable	viable	ADJ
eblip-17911	17	32	alternatives	alternative	NOUN
eblip-17911	17	33	to	to	ADP
eblip-17911	17	34	traditional	traditional	ADJ
eblip-17911	17	35	face	face	NOUN
eblip-17911	17	36	-	-	PUNCT
eblip-17911	17	37	to	to	ADP
eblip-17911	17	38	-	-	PUNCT
eblip-17911	17	39	face	face	NOUN
eblip-17911	17	40	(	(	PUNCT
eblip-17911	17	41	ftf	ftf	PROPN
eblip-17911	17	42	)	)	PUNCT
eblip-17911	17	43	reference	reference	NOUN
eblip-17911	17	44	services	service	NOUN
eblip-17911	17	45	in	in	ADP
eblip-17911	17	46	academic	academic	ADJ
eblip-17911	17	47	and	and	CCONJ
eblip-17911	17	48	public	public	ADJ
eblip-17911	17	49	libraries	library	NOUN
eblip-17911	17	50	(	(	PUNCT
eblip-17911	17	51	johnson	johnson	PROPN
eblip-17911	17	52	,	,	PUNCT
eblip-17911	17	53	2004	2004	NUM
eblip-17911	17	54	)	)	PUNCT
eblip-17911	17	55	.	.	PUNCT
eblip-17911	17	56	  	  	SPACE
eblip-17911	18	1	synchronous	synchronous	ADJ
eblip-17911	18	2	vrs	vrs	PROPN
eblip-17911	18	3	allow	allow	VERB
eblip-17911	18	4	librarians	librarian	NOUN
eblip-17911	18	5	and	and	CCONJ
eblip-17911	18	6	users	user	NOUN
eblip-17911	18	7	to	to	PART
eblip-17911	18	8	communicate	communicate	VERB
eblip-17911	18	9	in	in	ADP
eblip-17911	18	10	real	real	ADJ
eblip-17911	18	11	time	time	NOUN
eblip-17911	18	12	and	and	CCONJ
eblip-17911	18	13	users	user	NOUN
eblip-17911	18	14	can	can	AUX
eblip-17911	18	15	connect	connect	VERB
eblip-17911	18	16	wherever	wherever	SCONJ
eblip-17911	18	17	internet	internet	NOUN
eblip-17911	18	18	access	access	NOUN
eblip-17911	18	19	is	be	AUX
eblip-17911	18	20	available	available	ADJ
eblip-17911	18	21	.	.	PUNCT
eblip-17911	19	1	vrs	vrs	PROPN
eblip-17911	19	2	offer	offer	VERB
eblip-17911	19	3	many	many	ADJ
eblip-17911	19	4	advantages	advantage	NOUN
eblip-17911	19	5	,	,	PUNCT
eblip-17911	19	6	including	include	VERB
eblip-17911	19	7	speed	speed	NOUN
eblip-17911	19	8	,	,	PUNCT
eblip-17911	19	9	convenience	convenience	NOUN
eblip-17911	19	10	,	,	PUNCT
eblip-17911	19	11	and	and	CCONJ
eblip-17911	19	12	the	the	DET
eblip-17911	19	13	ability	ability	NOUN
eblip-17911	19	14	to	to	PART
eblip-17911	19	15	save	save	VERB
eblip-17911	19	16	time	time	NOUN
eblip-17911	19	17	through	through	ADP
eblip-17911	19	18	the	the	DET
eblip-17911	19	19	use	use	NOUN
eblip-17911	19	20	of	of	ADP
eblip-17911	19	21	pre	pre	ADJ
eblip-17911	19	22	-	-	ADJ
eblip-17911	19	23	generated	generated	ADJ
eblip-17911	19	24	scripts	script	NOUN
eblip-17911	19	25	(	(	PUNCT
eblip-17911	19	26	thompson	thompson	NOUN
eblip-17911	19	27	,	,	PUNCT
eblip-17911	19	28	2010	2010	NUM
eblip-17911	19	29	)	)	PUNCT
eblip-17911	19	30	.	.	PUNCT
eblip-17911	20	1	yet	yet	ADV
eblip-17911	20	2	,	,	PUNCT
eblip-17911	20	3	chat	chat	NOUN
eblip-17911	20	4	can	can	AUX
eblip-17911	20	5	be	be	AUX
eblip-17911	20	6	a	a	DET
eblip-17911	20	7	challenge	challenge	NOUN
eblip-17911	20	8	for	for	ADP
eblip-17911	20	9	librarians	librarian	NOUN
eblip-17911	20	10	who	who	PRON
eblip-17911	20	11	may	may	AUX
eblip-17911	20	12	find	find	VERB
eblip-17911	20	13	online	online	ADJ
eblip-17911	20	14	communication	communication	NOUN
eblip-17911	20	15	difficult	difficult	ADJ
eblip-17911	20	16	,	,	PUNCT
eblip-17911	20	17	lacking	lack	VERB
eblip-17911	20	18	the	the	DET
eblip-17911	20	19	visual	visual	ADJ
eblip-17911	20	20	and	and	CCONJ
eblip-17911	20	21	non	non	ADJ
eblip-17911	20	22	-	-	ADJ
eblip-17911	20	23	verbal	verbal	ADJ
eblip-17911	20	24	cues	cue	NOUN
eblip-17911	20	25	that	that	PRON
eblip-17911	20	26	are	be	AUX
eblip-17911	20	27	central	central	ADJ
eblip-17911	20	28	to	to	ADP
eblip-17911	20	29	ftf	ftf	PROPN
eblip-17911	20	30	communication	communication	PROPN
eblip-17911	20	31	(	(	PUNCT
eblip-17911	20	32	fagan	fagan	PROPN
eblip-17911	20	33	&	&	CCONJ
eblip-17911	20	34	desai	desai	PROPN
eblip-17911	20	35	,	,	PUNCT
eblip-17911	20	36	2003	2003	NUM
eblip-17911	20	37	;	;	PUNCT
eblip-17911	20	38	park	park	NOUN
eblip-17911	20	39	,	,	PUNCT
eblip-17911	20	40	2007	2007	NUM
eblip-17911	20	41	)	)	PUNCT
eblip-17911	20	42	.	.	PUNCT
eblip-17911	20	43	  	  	SPACE
eblip-17911	20	44	in	in	ADP
eblip-17911	20	45	academic	academic	ADJ
eblip-17911	20	46	libraries	library	NOUN
eblip-17911	20	47	,	,	PUNCT
eblip-17911	20	48	vrs	vrs	PROPN
eblip-17911	20	49	are	be	AUX
eblip-17911	20	50	of	of	ADP
eblip-17911	20	51	particular	particular	ADJ
eblip-17911	20	52	importance	importance	NOUN
eblip-17911	20	53	for	for	ADP
eblip-17911	20	54	young	young	ADJ
eblip-17911	20	55	students	student	NOUN
eblip-17911	20	56	from	from	ADP
eblip-17911	20	57	the	the	DET
eblip-17911	20	58	newly	newly	ADV
eblip-17911	20	59	dubbed	dub	VERB
eblip-17911	20	60	millennial	millennial	ADJ
eblip-17911	20	61	generation	generation	NOUN
eblip-17911	20	62	(	(	PUNCT
eblip-17911	20	63	millennials	millennial	NOUN
eblip-17911	20	64	)	)	PUNCT
eblip-17911	20	65	,	,	PUNCT
eblip-17911	20	66	born	bear	VERB
eblip-17911	20	67	1979	1979	NUM
eblip-17911	20	68	to	to	ADP
eblip-17911	20	69	1994	1994	NUM
eblip-17911	20	70	(	(	PUNCT
eblip-17911	20	71	sweeney	sweeney	NOUN
eblip-17911	20	72	,	,	PUNCT
eblip-17911	20	73	2006	2006	NUM
eblip-17911	20	74	)	)	PUNCT
eblip-17911	20	75	.	.	PUNCT
eblip-17911	21	1	for	for	ADP
eblip-17911	21	2	this	this	DET
eblip-17911	21	3	generation	generation	NOUN
eblip-17911	21	4	,	,	PUNCT
eblip-17911	21	5	technology	technology	NOUN
eblip-17911	21	6	is	be	AUX
eblip-17911	21	7	important	important	ADJ
eblip-17911	21	8	:	:	PUNCT
eblip-17911	21	9	90	90	NUM
eblip-17911	21	10	%	%	NOUN
eblip-17911	21	11	of	of	ADP
eblip-17911	21	12	millennials	millennial	NOUN
eblip-17911	21	13	use	use	VERB
eblip-17911	21	14	the	the	DET
eblip-17911	21	15	internet	internet	NOUN
eblip-17911	21	16	compared	compare	VERB
eblip-17911	21	17	with	with	ADP
eblip-17911	21	18	79	79	NUM
eblip-17911	21	19	%	%	NOUN
eblip-17911	21	20	of	of	ADP
eblip-17911	21	21	baby	baby	NOUN
eblip-17911	21	22	boomers	boomer	NOUN
eblip-17911	21	23	,	,	PUNCT
eblip-17911	21	24	and	and	CCONJ
eblip-17911	21	25	instant	instant	NOUN
eblip-17911	21	26	messaging	messaging	NOUN
eblip-17911	21	27	(	(	PUNCT
eblip-17911	21	28	i	i	NOUN
eblip-17911	21	29	m	m	NOUN
eblip-17911	21	30	)	)	PUNCT
eblip-17911	21	31	services	service	NOUN
eblip-17911	21	32	are	be	AUX
eblip-17911	21	33	frequently	frequently	ADV
eblip-17911	21	34	used	use	VERB
eblip-17911	21	35	for	for	ADP
eblip-17911	21	36	communication	communication	NOUN
eblip-17911	21	37	amongst	amongst	ADP
eblip-17911	21	38	millennials	millennial	NOUN
eblip-17911	21	39	(	(	PUNCT
eblip-17911	21	40	pew	pew	NOUN
eblip-17911	21	41	internet	internet	NOUN
eblip-17911	21	42	and	and	CCONJ
eblip-17911	21	43	american	american	ADJ
eblip-17911	21	44	life	life	NOUN
eblip-17911	21	45	survey	survey	NOUN
eblip-17911	21	46	,	,	PUNCT
eblip-17911	21	47	2004	2004	NUM
eblip-17911	21	48	;	;	PUNCT
eblip-17911	21	49	pew	pew	NOUN
eblip-17911	21	50	internet	internet	NOUN
eblip-17911	21	51	and	and	CCONJ
eblip-17911	21	52	american	american	ADJ
eblip-17911	21	53	life	life	NOUN
eblip-17911	21	54	survey	survey	NOUN
eblip-17911	21	55	,	,	PUNCT
eblip-17911	21	56	2010	2010	NUM
eblip-17911	21	57	)	)	PUNCT
eblip-17911	21	58	.	.	PUNCT
eblip-17911	22	1	accordingly	accordingly	ADV
eblip-17911	22	2	,	,	PUNCT
eblip-17911	22	3	synchronous	synchronous	ADJ
eblip-17911	22	4	vrs	vrs	NOUN
eblip-17911	22	5	are	be	AUX
eblip-17911	22	6	important	important	ADJ
eblip-17911	22	7	for	for	SCONJ
eblip-17911	22	8	this	this	DET
eblip-17911	22	9	user	user	NOUN
eblip-17911	22	10	group	group	NOUN
eblip-17911	22	11	and	and	CCONJ
eblip-17911	22	12	studies	study	NOUN
eblip-17911	22	13	have	have	AUX
eblip-17911	22	14	found	find	VERB
eblip-17911	22	15	that	that	SCONJ
eblip-17911	22	16	undergraduates	undergraduate	NOUN
eblip-17911	22	17	,	,	PUNCT
eblip-17911	22	18	who	who	PRON
eblip-17911	22	19	account	account	VERB
eblip-17911	22	20	for	for	ADP
eblip-17911	22	21	the	the	DET
eblip-17911	22	22	majority	majority	NOUN
eblip-17911	22	23	of	of	ADP
eblip-17911	22	24	university	university	NOUN
eblip-17911	22	25	-	-	PUNCT
eblip-17911	22	26	aged	age	VERB
eblip-17911	22	27	millennials	millennial	NOUN
eblip-17911	22	28	,	,	PUNCT
eblip-17911	22	29	are	be	AUX
eblip-17911	22	30	the	the	DET
eblip-17911	22	31	predominant	predominant	ADJ
eblip-17911	22	32	user	user	NOUN
eblip-17911	22	33	-	-	PUNCT
eblip-17911	22	34	group	group	NOUN
eblip-17911	22	35	of	of	ADP
eblip-17911	22	36	synchronous	synchronous	ADJ
eblip-17911	22	37	vrs	vrs	NOUN
eblip-17911	22	38	in	in	ADP
eblip-17911	22	39	academic	academic	ADJ
eblip-17911	22	40	libraries	library	NOUN
eblip-17911	22	41	(	(	PUNCT
eblip-17911	22	42	arnold	arnold	PROPN
eblip-17911	22	43	&	&	CCONJ
eblip-17911	22	44	kaske	kaske	PROPN
eblip-17911	22	45	,	,	PUNCT
eblip-17911	22	46	2005	2005	NUM
eblip-17911	22	47	;	;	PUNCT
eblip-17911	22	48	houlson	houlson	NOUN
eblip-17911	22	49	,	,	PUNCT
eblip-17911	22	50	mccready	mccready	NOUN
eblip-17911	22	51	,	,	PUNCT
eblip-17911	22	52	&	&	CCONJ
eblip-17911	22	53	pfahl	pfahl	PROPN
eblip-17911	22	54	,	,	PUNCT
eblip-17911	22	55	2006	2006	NUM
eblip-17911	22	56	)	)	PUNCT
eblip-17911	22	57	.	.	PUNCT
eblip-17911	22	58	  	  	SPACE
eblip-17911	23	1	it	it	PRON
eblip-17911	23	2	is	be	AUX
eblip-17911	23	3	widely	widely	ADV
eblip-17911	23	4	recognized	recognize	VERB
eblip-17911	23	5	that	that	SCONJ
eblip-17911	23	6	this	this	DET
eblip-17911	23	7	age	age	NOUN
eblip-17911	23	8	group	group	NOUN
eblip-17911	23	9	has	have	VERB
eblip-17911	23	10	a	a	DET
eblip-17911	23	11	unique	unique	ADJ
eblip-17911	23	12	online	online	ADJ
eblip-17911	23	13	communication	communication	NOUN
eblip-17911	23	14	style	style	NOUN
eblip-17911	23	15	.	.	PUNCT
eblip-17911	24	1	a	a	DET
eblip-17911	24	2	librarian	librarian	ADJ
eblip-17911	24	3	chatting	chat	VERB
eblip-17911	24	4	with	with	ADP
eblip-17911	24	5	a	a	DET
eblip-17911	24	6	17to	17to	ADJ
eblip-17911	24	7	25	25	NUM
eblip-17911	24	8	-	-	PUNCT
eblip-17911	24	9	year	year	NOUN
eblip-17911	24	10	-	-	PUNCT
eblip-17911	24	11	old	old	ADJ
eblip-17911	24	12	might	might	AUX
eblip-17911	24	13	note	note	VERB
eblip-17911	24	14	the	the	DET
eblip-17911	24	15	frequent	frequent	ADJ
eblip-17911	24	16	use	use	NOUN
eblip-17911	24	17	of	of	ADP
eblip-17911	24	18	contractions	contraction	NOUN
eblip-17911	24	19	(	(	PUNCT
eblip-17911	24	20	e.g.	e.g.	ADV
eblip-17911	24	21	,	,	PUNCT
eblip-17911	24	22	“	"	PUNCT
eblip-17911	24	23	btw	btw	INTJ
eblip-17911	24	24	”	"	PUNCT
eblip-17911	24	25	)	)	PUNCT
eblip-17911	24	26	,	,	PUNCT
eblip-17911	24	27	emoticons	emoticon	NOUN
eblip-17911	24	28	(	(	PUNCT
eblip-17911	24	29	e.g.	e.g.	ADV
eblip-17911	24	30	,	,	PUNCT
eblip-17911	24	31	“	"	PUNCT
eblip-17911	24	32	:)	:)	INTJ
eblip-17911	24	33	”	"	PUNCT
eblip-17911	24	34	)	)	PUNCT
eblip-17911	24	35	,	,	PUNCT
eblip-17911	24	36	and	and	CCONJ
eblip-17911	24	37	a	a	DET
eblip-17911	24	38	lack	lack	NOUN
eblip-17911	24	39	of	of	ADP
eblip-17911	24	40	punctuation	punctuation	NOUN
eblip-17911	24	41	and	and	CCONJ
eblip-17911	24	42	capitalization	capitalization	NOUN
eblip-17911	24	43	(	(	PUNCT
eblip-17911	24	44	baron	baron	NOUN
eblip-17911	24	45	,	,	PUNCT
eblip-17911	24	46	2004	2004	NUM
eblip-17911	24	47	;	;	PUNCT
eblip-17911	24	48	haas	haas	PROPN
eblip-17911	24	49	,	,	PUNCT
eblip-17911	24	50	2011	2011	NUM
eblip-17911	24	51	;	;	PUNCT
eblip-17911	24	52	maness	maness	NOUN
eblip-17911	24	53	,	,	PUNCT
eblip-17911	24	54	2008	2008	NUM
eblip-17911	24	55	;	;	PUNCT
eblip-17911	24	56	park	park	NOUN
eblip-17911	24	57	2007	2007	NUM
eblip-17911	24	58	;	;	PUNCT
eblip-17911	24	59	rourke	rourke	PROPN
eblip-17911	24	60	&	&	CCONJ
eblip-17911	24	61	lupien	lupien	PROPN
eblip-17911	24	62	,	,	PUNCT
eblip-17911	24	63	2010	2010	NUM
eblip-17911	24	64	)	)	PUNCT
eblip-17911	24	65	,	,	PUNCT
eblip-17911	24	66	prompting	prompt	VERB
eblip-17911	24	67	some	some	PRON
eblip-17911	24	68	to	to	PART
eblip-17911	24	69	suggest	suggest	VERB
eblip-17911	24	70	librarians	librarian	NOUN
eblip-17911	24	71	mimic	mimic	VERB
eblip-17911	24	72	this	this	DET
eblip-17911	24	73	informal	informal	ADJ
eblip-17911	24	74	style	style	NOUN
eblip-17911	24	75	to	to	PART
eblip-17911	24	76	appear	appear	VERB
eblip-17911	24	77	more	more	ADV
eblip-17911	24	78	approachable	approachable	ADJ
eblip-17911	24	79	(	(	PUNCT
eblip-17911	24	80	fagan	fagan	PROPN
eblip-17911	24	81	&	&	CCONJ
eblip-17911	24	82	desai	desai	PROPN
eblip-17911	24	83	,	,	PUNCT
eblip-17911	24	84	2003	2003	NUM
eblip-17911	24	85	)	)	PUNCT
eblip-17911	24	86	.	.	PUNCT
eblip-17911	25	1	however	however	ADV
eblip-17911	25	2	,	,	PUNCT
eblip-17911	25	3	though	though	SCONJ
eblip-17911	25	4	there	there	PRON
eblip-17911	25	5	is	be	VERB
eblip-17911	25	6	a	a	DET
eblip-17911	25	7	wealth	wealth	NOUN
eblip-17911	25	8	of	of	ADP
eblip-17911	25	9	literature	literature	NOUN
eblip-17911	25	10	exploring	explore	VERB
eblip-17911	25	11	vrs	vrs	PROPN
eblip-17911	25	12	,	,	PUNCT
eblip-17911	25	13	much	much	ADJ
eblip-17911	25	14	is	be	AUX
eblip-17911	25	15	focused	focus	VERB
eblip-17911	25	16	on	on	ADP
eblip-17911	25	17	the	the	DET
eblip-17911	25	18	evaluation	evaluation	NOUN
eblip-17911	25	19	of	of	ADP
eblip-17911	25	20	the	the	DET
eblip-17911	25	21	vrs	vrs	NOUN
eblip-17911	25	22	of	of	ADP
eblip-17911	25	23	specific	specific	ADJ
eblip-17911	25	24	libraries	library	NOUN
eblip-17911	25	25	or	or	CCONJ
eblip-17911	25	26	of	of	ADP
eblip-17911	25	27	question	question	NOUN
eblip-17911	25	28	type	type	NOUN
eblip-17911	25	29	and	and	CCONJ
eblip-17911	25	30	answer	answer	NOUN
eblip-17911	25	31	accuracy	accuracy	NOUN
eblip-17911	25	32	(	(	PUNCT
eblip-17911	25	33	arnold	arnold	PROPN
eblip-17911	25	34	&	&	CCONJ
eblip-17911	25	35	kaske	kaske	PROPN
eblip-17911	25	36	,	,	PUNCT
eblip-17911	25	37	2005	2005	NUM
eblip-17911	25	38	;	;	PUNCT
eblip-17911	25	39	cloughley	cloughley	NOUN
eblip-17911	25	40	,	,	PUNCT
eblip-17911	25	41	2004	2004	NUM
eblip-17911	25	42	;	;	PUNCT
eblip-17911	25	43	houlson	houlson	NOUN
eblip-17911	25	44	,	,	PUNCT
eblip-17911	25	45	mccready	mccready	NOUN
eblip-17911	25	46	,	,	PUNCT
eblip-17911	25	47	&	&	CCONJ
eblip-17911	25	48	pfahl	pfahl	PROPN
eblip-17911	25	49	,	,	PUNCT
eblip-17911	25	50	2006	2006	NUM
eblip-17911	25	51	;	;	PUNCT
eblip-17911	25	52	silverstein	silverstein	PROPN
eblip-17911	25	53	,	,	PUNCT
eblip-17911	25	54	2006	2006	NUM
eblip-17911	25	55	;	;	PUNCT
eblip-17911	25	56	white	white	ADJ
eblip-17911	25	57	,	,	PUNCT
eblip-17911	25	58	abels	abel	NOUN
eblip-17911	25	59	,	,	PUNCT
eblip-17911	25	60	&	&	CCONJ
eblip-17911	25	61	kaske	kaske	PROPN
eblip-17911	25	62	,	,	PUNCT
eblip-17911	25	63	2003	2003	NUM
eblip-17911	25	64	)	)	PUNCT
eblip-17911	25	65	.	.	PUNCT
eblip-17911	26	1	few	few	ADJ
eblip-17911	26	2	have	have	AUX
eblip-17911	26	3	explored	explore	VERB
eblip-17911	26	4	the	the	DET
eblip-17911	26	5	impact	impact	NOUN
eblip-17911	26	6	that	that	PRON
eblip-17911	26	7	formal	formal	ADJ
eblip-17911	26	8	or	or	CCONJ
eblip-17911	26	9	informal	informal	ADJ
eblip-17911	26	10	language	language	NOUN
eblip-17911	26	11	may	may	AUX
eblip-17911	26	12	have	have	VERB
eblip-17911	26	13	on	on	ADP
eblip-17911	26	14	the	the	DET
eblip-17911	26	15	virtual	virtual	ADJ
eblip-17911	26	16	reference	reference	NOUN
eblip-17911	26	17	interaction	interaction	NOUN
eblip-17911	26	18	.	.	PUNCT
eblip-17911	26	19	  	  	SPACE
eblip-17911	27	1	radford	radford	PROPN
eblip-17911	27	2	(	(	PUNCT
eblip-17911	27	3	2006	2006	NUM
eblip-17911	27	4	)	)	PUNCT
eblip-17911	27	5	and	and	CCONJ
eblip-17911	27	6	westbrook	westbrook	PROPN
eblip-17911	27	7	(	(	PUNCT
eblip-17911	27	8	2007	2007	NUM
eblip-17911	27	9	)	)	PUNCT
eblip-17911	27	10	have	have	AUX
eblip-17911	27	11	identified	identify	VERB
eblip-17911	27	12	the	the	DET
eblip-17911	27	13	need	need	NOUN
eblip-17911	27	14	for	for	ADP
eblip-17911	27	15	studies	study	NOUN
eblip-17911	27	16	which	which	PRON
eblip-17911	27	17	examine	examine	VERB
eblip-17911	27	18	formality	formality	NOUN
eblip-17911	27	19	in	in	ADP
eblip-17911	27	20	vrs	vrs	PROPN
eblip-17911	27	21	,	,	PUNCT
eblip-17911	27	22	as	as	SCONJ
eblip-17911	27	23	formality	formality	NOUN
eblip-17911	27	24	is	be	AUX
eblip-17911	27	25	a	a	DET
eblip-17911	27	26	critical	critical	ADJ
eblip-17911	27	27	component	component	NOUN
eblip-17911	27	28	of	of	ADP
eblip-17911	27	29	relationship	relationship	NOUN
eblip-17911	27	30	building	building	NOUN
eblip-17911	27	31	and	and	CCONJ
eblip-17911	27	32	interpersonal	interpersonal	ADJ
eblip-17911	27	33	communication	communication	NOUN
eblip-17911	27	34	when	when	SCONJ
eblip-17911	27	35	using	use	VERB
eblip-17911	27	36	computer	computer	NOUN
eblip-17911	27	37	-	-	PUNCT
eblip-17911	27	38	mediated	mediate	VERB
eblip-17911	27	39	communication	communication	NOUN
eblip-17911	27	40	(	(	PUNCT
eblip-17911	27	41	cmc	cmc	PROPN
eblip-17911	27	42	)	)	PUNCT
eblip-17911	27	43	.	.	PUNCT
eblip-17911	28	1	to	to	ADP
eblip-17911	28	2	date	date	NOUN
eblip-17911	28	3	,	,	PUNCT
eblip-17911	28	4	studies	study	NOUN
eblip-17911	28	5	of	of	ADP
eblip-17911	28	6	formality	formality	NOUN
eblip-17911	28	7	in	in	ADP
eblip-17911	28	8	cmc	cmc	NOUN
eblip-17911	28	9	have	have	AUX
eblip-17911	28	10	largely	largely	ADV
eblip-17911	28	11	used	use	VERB
eblip-17911	28	12	quantitative	quantitative	ADJ
eblip-17911	28	13	methods	method	NOUN
eblip-17911	28	14	to	to	PART
eblip-17911	28	15	identify	identify	VERB
eblip-17911	28	16	broad	broad	ADJ
eblip-17911	28	17	trends	trend	NOUN
eblip-17911	28	18	(	(	PUNCT
eblip-17911	28	19	jessmer	jessmer	PROPN
eblip-17911	28	20	&	&	CCONJ
eblip-17911	28	21	anderson	anderson	PROPN
eblip-17911	28	22	,	,	PUNCT
eblip-17911	28	23	2001	2001	NUM
eblip-17911	28	24	;	;	PUNCT
eblip-17911	28	25	walther	walther	NOUN
eblip-17911	28	26	&	&	CCONJ
eblip-17911	28	27	d’addario	d’addario	PROPN
eblip-17911	28	28	,	,	PUNCT
eblip-17911	28	29	2001	2001	NUM
eblip-17911	28	30	)	)	PUNCT
eblip-17911	28	31	or	or	CCONJ
eblip-17911	28	32	have	have	VERB
eblip-17911	28	33	qualitatively	qualitatively	ADV
eblip-17911	28	34	observed	observe	VERB
eblip-17911	28	35	formality	formality	NOUN
eblip-17911	28	36	patterns	pattern	NOUN
eblip-17911	28	37	(	(	PUNCT
eblip-17911	28	38	baron	baron	NOUN
eblip-17911	28	39	,	,	PUNCT
eblip-17911	28	40	2004	2004	NUM
eblip-17911	28	41	;	;	PUNCT
eblip-17911	28	42	haas	haas	PROPN
eblip-17911	28	43	,	,	PUNCT
eblip-17911	28	44	2011	2011	NUM
eblip-17911	28	45	;	;	PUNCT
eblip-17911	28	46	maness	maness	NOUN
eblip-17911	28	47	,	,	PUNCT
eblip-17911	28	48	2008	2008	NUM
eblip-17911	28	49	;	;	PUNCT
eblip-17911	28	50	park	park	NOUN
eblip-17911	28	51	,	,	PUNCT
eblip-17911	28	52	2007	2007	NUM
eblip-17911	28	53	;	;	PUNCT
eblip-17911	28	54	radford	radford	PROPN
eblip-17911	28	55	,	,	PUNCT
eblip-17911	28	56	2006	2006	NUM
eblip-17911	28	57	;	;	PUNCT
eblip-17911	28	58	westbrook	westbrook	PROPN
eblip-17911	28	59	,	,	PUNCT
eblip-17911	28	60	2007	2007	NUM
eblip-17911	28	61	)	)	PUNCT
eblip-17911	28	62	.	.	PUNCT
eblip-17911	29	1	this	this	DET
eblip-17911	29	2	study	study	NOUN
eblip-17911	29	3	uses	use	VERB
eblip-17911	29	4	a	a	DET
eblip-17911	29	5	qualitative	qualitative	ADJ
eblip-17911	29	6	framework	framework	NOUN
eblip-17911	29	7	to	to	PART
eblip-17911	29	8	more	more	ADV
eblip-17911	29	9	deeply	deeply	ADV
eblip-17911	29	10	investigate	investigate	VERB
eblip-17911	29	11	the	the	DET
eblip-17911	29	12	ways	way	NOUN
eblip-17911	29	13	in	in	ADP
eblip-17911	29	14	which	which	PRON
eblip-17911	29	15	the	the	DET
eblip-17911	29	16	critical	critical	ADJ
eblip-17911	29	17	user	user	NOUN
eblip-17911	29	18	group	group	NOUN
eblip-17911	29	19	of	of	ADP
eblip-17911	29	20	17to	17to	ADJ
eblip-17911	29	21	25	25	NUM
eblip-17911	29	22	-	-	PUNCT
eblip-17911	29	23	year	year	NOUN
eblip-17911	29	24	-	-	PUNCT
eblip-17911	29	25	old	old	ADJ
eblip-17911	29	26	students	student	NOUN
eblip-17911	29	27	perceive	perceive	VERB
eblip-17911	29	28	the	the	DET
eblip-17911	29	29	use	use	NOUN
eblip-17911	29	30	of	of	ADP
eblip-17911	29	31	formal	formal	ADJ
eblip-17911	29	32	and	and	CCONJ
eblip-17911	29	33	informal	informal	ADJ
eblip-17911	29	34	language	language	NOUN
eblip-17911	29	35	in	in	ADP
eblip-17911	29	36	virtual	virtual	ADJ
eblip-17911	29	37	reference	reference	NOUN
eblip-17911	29	38	to	to	PART
eblip-17911	29	39	supplement	supplement	VERB
eblip-17911	29	40	previous	previous	ADJ
eblip-17911	29	41	quantitative	quantitative	ADJ
eblip-17911	29	42	and	and	CCONJ
eblip-17911	29	43	observational	observational	ADJ
eblip-17911	29	44	studies	study	NOUN
eblip-17911	29	45	.	.	PUNCT
eblip-17911	30	1	the	the	DET
eblip-17911	30	2	study	study	NOUN
eblip-17911	30	3	addressed	address	VERB
eblip-17911	30	4	the	the	DET
eblip-17911	30	5	following	follow	VERB
eblip-17911	30	6	research	research	NOUN
eblip-17911	30	7	questions	question	NOUN
eblip-17911	30	8	:	:	PUNCT
eblip-17911	30	9	  	  	SPACE
eblip-17911	30	10	does	do	AUX
eblip-17911	30	11	the	the	DET
eblip-17911	30	12	formality	formality	NOUN
eblip-17911	30	13	of	of	ADP
eblip-17911	30	14	language	language	NOUN
eblip-17911	30	15	used	use	VERB
eblip-17911	30	16	by	by	ADP
eblip-17911	30	17	librarians	librarian	NOUN
eblip-17911	30	18	impact	impact	NOUN
eblip-17911	30	19	how	how	SCONJ
eblip-17911	30	20	17to	17to	ADJ
eblip-17911	30	21	25	25	NUM
eblip-17911	30	22	-	-	PUNCT
eblip-17911	30	23	year	year	NOUN
eblip-17911	30	24	-	-	PUNCT
eblip-17911	30	25	olds	old	NOUN
eblip-17911	30	26	perceive	perceive	VERB
eblip-17911	30	27	the	the	DET
eblip-17911	30	28	credibility	credibility	NOUN
eblip-17911	30	29	of	of	ADP
eblip-17911	30	30	answers	answer	NOUN
eblip-17911	30	31	provided	provide	VERB
eblip-17911	30	32	to	to	ADP
eblip-17911	30	33	them	they	PRON
eblip-17911	30	34	during	during	ADP
eblip-17911	30	35	a	a	DET
eblip-17911	30	36	virtual	virtual	ADJ
eblip-17911	30	37	reference	reference	NOUN
eblip-17911	30	38	interaction	interaction	NOUN
eblip-17911	30	39	?	?	PUNCT
eblip-17911	31	1	if	if	SCONJ
eblip-17911	31	2	so	so	ADV
eblip-17911	31	3	,	,	PUNCT
eblip-17911	31	4	how	how	SCONJ
eblip-17911	31	5	?	?	PUNCT
eblip-17911	32	1	does	do	AUX
eblip-17911	32	2	the	the	DET
eblip-17911	32	3	formality	formality	NOUN
eblip-17911	32	4	of	of	ADP
eblip-17911	32	5	language	language	NOUN
eblip-17911	32	6	used	use	VERB
eblip-17911	32	7	by	by	ADP
eblip-17911	32	8	librarians	librarian	NOUN
eblip-17911	32	9	impact	impact	NOUN
eblip-17911	32	10	how	how	SCONJ
eblip-17911	32	11	17to	17to	ADJ
eblip-17911	32	12	25	25	NUM
eblip-17911	32	13	-	-	PUNCT
eblip-17911	32	14	year	year	NOUN
eblip-17911	32	15	-	-	PUNCT
eblip-17911	32	16	olds	old	NOUN
eblip-17911	32	17	perceive	perceive	VERB
eblip-17911	32	18	the	the	DET
eblip-17911	32	19	competency	competency	NOUN
eblip-17911	32	20	or	or	CCONJ
eblip-17911	32	21	professionalism	professionalism	NOUN
eblip-17911	32	22	of	of	ADP
eblip-17911	32	23	the	the	DET
eblip-17911	32	24	librarian	librarian	PROPN
eblip-17911	32	25	in	in	ADP
eblip-17911	32	26	a	a	DET
eblip-17911	32	27	virtual	virtual	ADJ
eblip-17911	32	28	reference	reference	NOUN
eblip-17911	32	29	interaction	interaction	NOUN
eblip-17911	32	30	?	?	PUNCT
eblip-17911	33	1	if	if	SCONJ
eblip-17911	33	2	so	so	ADV
eblip-17911	33	3	,	,	PUNCT
eblip-17911	33	4	how	how	SCONJ
eblip-17911	33	5	?	?	PUNCT
eblip-17911	34	1	does	do	AUX
eblip-17911	34	2	the	the	DET
eblip-17911	34	3	formality	formality	NOUN
eblip-17911	34	4	of	of	ADP
eblip-17911	34	5	language	language	NOUN
eblip-17911	34	6	used	use	VERB
eblip-17911	34	7	by	by	ADP
eblip-17911	34	8	librarians	librarian	NOUN
eblip-17911	34	9	affect	affect	VERB
eblip-17911	34	10	17to	17to	NOUN
eblip-17911	34	11	25	25	NUM
eblip-17911	34	12	-	-	PUNCT
eblip-17911	34	13	year	year	NOUN
eblip-17911	34	14	-	-	PUNCT
eblip-17911	34	15	olds	old	NOUN
eblip-17911	34	16	’	'	PUNCT
eblip-17911	34	17	perceptions	perception	NOUN
eblip-17911	34	18	of	of	ADP
eblip-17911	34	19	interpersonal	interpersonal	ADJ
eblip-17911	34	20	connection	connection	NOUN
eblip-17911	34	21	with	with	ADP
eblip-17911	34	22	the	the	DET
eblip-17911	34	23	librarian	librarian	NOUN
eblip-17911	34	24	during	during	ADP
eblip-17911	34	25	a	a	DET
eblip-17911	34	26	virtual	virtual	ADJ
eblip-17911	34	27	reference	reference	NOUN
eblip-17911	34	28	interaction	interaction	NOUN
eblip-17911	34	29	?	?	PUNCT
eblip-17911	35	1	if	if	SCONJ
eblip-17911	35	2	so	so	ADV
eblip-17911	35	3	,	,	PUNCT
eblip-17911	35	4	how	how	SCONJ
eblip-17911	35	5	?	?	PUNCT
eblip-17911	36	1	does	do	AUX
eblip-17911	36	2	the	the	DET
eblip-17911	36	3	formality	formality	NOUN
eblip-17911	36	4	of	of	ADP
eblip-17911	36	5	language	language	NOUN
eblip-17911	36	6	used	use	VERB
eblip-17911	36	7	by	by	ADP
eblip-17911	36	8	librarians	librarian	NOUN
eblip-17911	36	9	affect	affect	VERB
eblip-17911	36	10	17to	17to	NOUN
eblip-17911	36	11	25	25	NUM
eblip-17911	36	12	-	-	PUNCT
eblip-17911	36	13	year	year	NOUN
eblip-17911	36	14	-	-	PUNCT
eblip-17911	36	15	olds	old	NOUN
eblip-17911	36	16	’	'	PUNCT
eblip-17911	36	17	perceptions	perception	NOUN
eblip-17911	36	18	of	of	ADP
eblip-17911	36	19	satisfaction	satisfaction	NOUN
eblip-17911	36	20	in	in	ADP
eblip-17911	36	21	virtual	virtual	ADJ
eblip-17911	36	22	reference	reference	NOUN
eblip-17911	36	23	environments	environment	NOUN
eblip-17911	36	24	?	?	PUNCT
eblip-17911	37	1	if	if	SCONJ
eblip-17911	37	2	so	so	ADV
eblip-17911	37	3	,	,	PUNCT
eblip-17911	37	4	how	how	SCONJ
eblip-17911	37	5	?	?	PUNCT
eblip-17911	37	6	  	  	SPACE
eblip-17911	37	7	literature	literature	PROPN
eblip-17911	37	8	review	review	NOUN
eblip-17911	37	9	  	  	SPACE
eblip-17911	37	10	interpersonal	interpersonal	ADJ
eblip-17911	37	11	communication	communication	NOUN
eblip-17911	37	12	in	in	ADP
eblip-17911	37	13	the	the	DET
eblip-17911	37	14	virtual	virtual	ADJ
eblip-17911	37	15	reference	reference	NOUN
eblip-17911	37	16	interview	interview	NOUN
eblip-17911	37	17	  	  	SPACE
eblip-17911	37	18	cmc	cmc	NOUN
eblip-17911	37	19	is	be	AUX
eblip-17911	37	20	a	a	DET
eblip-17911	37	21	unique	unique	ADJ
eblip-17911	37	22	form	form	NOUN
eblip-17911	37	23	of	of	ADP
eblip-17911	37	24	communication	communication	NOUN
eblip-17911	37	25	.	.	PUNCT
eblip-17911	38	1	unlike	unlike	ADP
eblip-17911	38	2	ftf	ftf	PROPN
eblip-17911	38	3	,	,	PUNCT
eblip-17911	38	4	it	it	PRON
eblip-17911	38	5	physically	physically	ADV
eblip-17911	38	6	separates	separate	VERB
eblip-17911	38	7	communicators	communicator	NOUN
eblip-17911	38	8	from	from	ADP
eblip-17911	38	9	one	one	NUM
eblip-17911	38	10	another	another	DET
eblip-17911	38	11	.	.	PUNCT
eblip-17911	39	1	as	as	ADP
eblip-17911	39	2	such	such	ADJ
eblip-17911	39	3	,	,	PUNCT
eblip-17911	39	4	the	the	DET
eblip-17911	39	5	ability	ability	NOUN
eblip-17911	39	6	to	to	PART
eblip-17911	39	7	communicate	communicate	VERB
eblip-17911	39	8	through	through	ADP
eblip-17911	39	9	gesture	gesture	NOUN
eblip-17911	39	10	,	,	PUNCT
eblip-17911	39	11	facial	facial	ADJ
eblip-17911	39	12	expression	expression	NOUN
eblip-17911	39	13	,	,	PUNCT
eblip-17911	39	14	or	or	CCONJ
eblip-17911	39	15	vocal	vocal	ADJ
eblip-17911	39	16	qualities	quality	NOUN
eblip-17911	39	17	such	such	ADJ
eblip-17911	39	18	as	as	ADP
eblip-17911	39	19	intonation	intonation	NOUN
eblip-17911	39	20	is	be	AUX
eblip-17911	39	21	lost	lose	VERB
eblip-17911	39	22	(	(	PUNCT
eblip-17911	39	23	park	park	NOUN
eblip-17911	39	24	,	,	PUNCT
eblip-17911	39	25	2007	2007	NUM
eblip-17911	39	26	)	)	PUNCT
eblip-17911	39	27	.	.	PUNCT
eblip-17911	40	1	this	this	PRON
eblip-17911	40	2	has	have	AUX
eblip-17911	40	3	prompted	prompt	VERB
eblip-17911	40	4	some	some	PRON
eblip-17911	40	5	,	,	PUNCT
eblip-17911	40	6	such	such	ADJ
eblip-17911	40	7	as	as	ADP
eblip-17911	40	8	daft	daft	NOUN
eblip-17911	40	9	and	and	CCONJ
eblip-17911	40	10	lengel	lengel	NOUN
eblip-17911	40	11	(	(	PUNCT
eblip-17911	40	12	1984	1984	NUM
eblip-17911	40	13	)	)	PUNCT
eblip-17911	40	14	,	,	PUNCT
eblip-17911	40	15	to	to	PART
eblip-17911	40	16	suggest	suggest	VERB
eblip-17911	40	17	there	there	PRON
eblip-17911	40	18	is	be	VERB
eblip-17911	40	19	less	less	ADV
eblip-17911	40	20	potential	potential	ADJ
eblip-17911	40	21	to	to	PART
eblip-17911	40	22	develop	develop	VERB
eblip-17911	40	23	socioemotional	socioemotional	ADJ
eblip-17911	40	24	relationships	relationship	NOUN
eblip-17911	40	25	in	in	ADP
eblip-17911	40	26	this	this	DET
eblip-17911	40	27	medium	medium	NOUN
eblip-17911	40	28	or	or	CCONJ
eblip-17911	40	29	that	that	SCONJ
eblip-17911	40	30	this	this	DET
eblip-17911	40	31	reduced	reduce	VERB
eblip-17911	40	32	social	social	ADJ
eblip-17911	40	33	presence	presence	NOUN
eblip-17911	40	34	makes	make	VERB
eblip-17911	40	35	cmc	cmc	NOUN
eblip-17911	40	36	less	less	ADV
eblip-17911	40	37	friendly	friendly	ADJ
eblip-17911	40	38	and	and	CCONJ
eblip-17911	40	39	personal	personal	ADJ
eblip-17911	40	40	(	(	PUNCT
eblip-17911	40	41	rice	rice	NOUN
eblip-17911	40	42	&	&	CCONJ
eblip-17911	40	43	love	love	PROPN
eblip-17911	40	44	,	,	PUNCT
eblip-17911	40	45	1987	1987	NUM
eblip-17911	40	46	)	)	PUNCT
eblip-17911	40	47	.	.	PUNCT
eblip-17911	41	1	however	however	ADV
eblip-17911	41	2	,	,	PUNCT
eblip-17911	41	3	a	a	DET
eblip-17911	41	4	growing	grow	VERB
eblip-17911	41	5	body	body	NOUN
eblip-17911	41	6	of	of	ADP
eblip-17911	41	7	work	work	NOUN
eblip-17911	41	8	suggests	suggest	VERB
eblip-17911	41	9	that	that	SCONJ
eblip-17911	41	10	cmc	cmc	NOUN
eblip-17911	41	11	is	be	AUX
eblip-17911	41	12	as	as	ADV
eblip-17911	41	13	rich	rich	ADJ
eblip-17911	41	14	as	as	ADP
eblip-17911	41	15	ftf	ftf	PROPN
eblip-17911	41	16	communication	communication	NOUN
eblip-17911	41	17	.	.	PUNCT
eblip-17911	42	1	rice	rice	NOUN
eblip-17911	42	2	and	and	CCONJ
eblip-17911	42	3	love	love	NOUN
eblip-17911	42	4	(	(	PUNCT
eblip-17911	42	5	1987	1987	NUM
eblip-17911	42	6	)	)	PUNCT
eblip-17911	42	7	discovered	discover	VERB
eblip-17911	42	8	that	that	SCONJ
eblip-17911	42	9	over	over	ADP
eblip-17911	42	10	30	30	NUM
eblip-17911	42	11	%	%	NOUN
eblip-17911	42	12	of	of	ADP
eblip-17911	42	13	messages	message	NOUN
eblip-17911	42	14	sent	send	VERB
eblip-17911	42	15	via	via	ADP
eblip-17911	42	16	cmc	cmc	PROPN
eblip-17911	42	17	are	be	AUX
eblip-17911	42	18	socioemotional	socioemotional	ADJ
eblip-17911	42	19	in	in	ADP
eblip-17911	42	20	content	content	NOUN
eblip-17911	42	21	and	and	CCONJ
eblip-17911	42	22	more	more	ADV
eblip-17911	42	23	recent	recent	ADJ
eblip-17911	42	24	studies	study	NOUN
eblip-17911	42	25	by	by	ADP
eblip-17911	42	26	park	park	NOUN
eblip-17911	42	27	(	(	PUNCT
eblip-17911	42	28	2007	2007	NUM
eblip-17911	42	29	)	)	PUNCT
eblip-17911	42	30	,	,	PUNCT
eblip-17911	42	31	radford	radford	PROPN
eblip-17911	42	32	(	(	PUNCT
eblip-17911	42	33	2006	2006	NUM
eblip-17911	42	34	)	)	PUNCT
eblip-17911	42	35	,	,	PUNCT
eblip-17911	42	36	and	and	CCONJ
eblip-17911	42	37	walther	walther	NOUN
eblip-17911	42	38	and	and	CCONJ
eblip-17911	42	39	d’addario	d’addario	PROPN
eblip-17911	42	40	(	(	PUNCT
eblip-17911	42	41	2001	2001	NUM
eblip-17911	42	42	)	)	PUNCT
eblip-17911	42	43	suggest	suggest	VERB
eblip-17911	42	44	that	that	SCONJ
eblip-17911	42	45	users	user	NOUN
eblip-17911	42	46	of	of	ADP
eblip-17911	42	47	cmc	cmc	NOUN
eblip-17911	42	48	have	have	AUX
eblip-17911	42	49	adapted	adapt	VERB
eblip-17911	42	50	the	the	DET
eblip-17911	42	51	medium	medium	NOUN
eblip-17911	42	52	by	by	ADP
eblip-17911	42	53	developing	develop	VERB
eblip-17911	42	54	textual	textual	ADJ
eblip-17911	42	55	cues	cue	NOUN
eblip-17911	42	56	to	to	PART
eblip-17911	42	57	replace	replace	VERB
eblip-17911	42	58	nonverbal	nonverbal	ADJ
eblip-17911	42	59	and	and	CCONJ
eblip-17911	42	60	prosodic	prosodic	ADJ
eblip-17911	42	61	signals	signal	NOUN
eblip-17911	42	62	such	such	ADJ
eblip-17911	42	63	as	as	ADP
eblip-17911	42	64	,	,	PUNCT
eblip-17911	42	65	intonation	intonation	NOUN
eblip-17911	42	66	,	,	PUNCT
eblip-17911	42	67	accent	accent	ADJ
eblip-17911	42	68	,	,	PUNCT
eblip-17911	42	69	and	and	CCONJ
eblip-17911	42	70	vocal	vocal	ADJ
eblip-17911	42	71	pitch	pitch	NOUN
eblip-17911	42	72	.	.	PUNCT
eblip-17911	43	1	radford	radford	PROPN
eblip-17911	43	2	’s	’s	PART
eblip-17911	43	3	(	(	PUNCT
eblip-17911	43	4	2006	2006	NUM
eblip-17911	43	5	)	)	PUNCT
eblip-17911	43	6	examination	examination	NOUN
eblip-17911	43	7	of	of	ADP
eblip-17911	43	8	vrs	vrs	PROPN
eblip-17911	43	9	transcripts	transcript	NOUN
eblip-17911	43	10	concluded	conclude	VERB
eblip-17911	43	11	that	that	SCONJ
eblip-17911	43	12	cmc	cmc	NOUN
eblip-17911	43	13	is	be	AUX
eblip-17911	43	14	no	no	PRON
eblip-17911	43	15	less	less	ADV
eblip-17911	43	16	personal	personal	ADJ
eblip-17911	43	17	than	than	ADP
eblip-17911	43	18	ftf	ftf	PROPN
eblip-17911	43	19	communication	communication	NOUN
eblip-17911	43	20	.	.	PUNCT
eblip-17911	43	21	  	  	SPACE
eblip-17911	44	1	it	it	PRON
eblip-17911	44	2	is	be	AUX
eblip-17911	44	3	critical	critical	ADJ
eblip-17911	44	4	to	to	PART
eblip-17911	44	5	consider	consider	VERB
eblip-17911	44	6	interpersonal	interpersonal	ADJ
eblip-17911	44	7	communication	communication	NOUN
eblip-17911	44	8	in	in	ADP
eblip-17911	44	9	the	the	DET
eblip-17911	44	10	virtual	virtual	ADJ
eblip-17911	44	11	reference	reference	NOUN
eblip-17911	44	12	interaction	interaction	NOUN
eblip-17911	44	13	,	,	PUNCT
eblip-17911	44	14	as	as	SCONJ
eblip-17911	44	15	relational	relational	ADJ
eblip-17911	44	16	dimensions	dimension	NOUN
eblip-17911	44	17	have	have	AUX
eblip-17911	44	18	been	be	AUX
eblip-17911	44	19	shown	show	VERB
eblip-17911	44	20	to	to	PART
eblip-17911	44	21	greatly	greatly	ADV
eblip-17911	44	22	impact	impact	VERB
eblip-17911	44	23	the	the	DET
eblip-17911	44	24	ftf	ftf	PROPN
eblip-17911	44	25	reference	reference	NOUN
eblip-17911	44	26	interaction	interaction	NOUN
eblip-17911	44	27	(	(	PUNCT
eblip-17911	44	28	dewdney	dewdney	NOUN
eblip-17911	44	29	&	&	CCONJ
eblip-17911	44	30	ross	ross	PROPN
eblip-17911	44	31	,	,	PUNCT
eblip-17911	44	32	1994	1994	NUM
eblip-17911	44	33	;	;	PUNCT
eblip-17911	44	34	radford	radford	PROPN
eblip-17911	44	35	,	,	PUNCT
eblip-17911	44	36	1998	1998	NUM
eblip-17911	44	37	;	;	PUNCT
eblip-17911	44	38	ross	ross	PROPN
eblip-17911	44	39	&	&	CCONJ
eblip-17911	44	40	dewdney	dewdney	PROPN
eblip-17911	44	41	,	,	PUNCT
eblip-17911	44	42	1998	1998	NUM
eblip-17911	44	43	)	)	PUNCT
eblip-17911	44	44	.	.	PUNCT
eblip-17911	45	1	durrance	durrance	PROPN
eblip-17911	45	2	(	(	PUNCT
eblip-17911	45	3	1989	1989	NUM
eblip-17911	45	4	)	)	PUNCT
eblip-17911	45	5	found	find	VERB
eblip-17911	45	6	that	that	SCONJ
eblip-17911	45	7	,	,	PUNCT
eblip-17911	45	8	in	in	ADP
eblip-17911	45	9	ftf	ftf	PROPN
eblip-17911	45	10	reference	reference	NOUN
eblip-17911	45	11	interactions	interaction	NOUN
eblip-17911	45	12	,	,	PUNCT
eblip-17911	45	13	users	user	NOUN
eblip-17911	45	14	were	be	AUX
eblip-17911	45	15	unlikely	unlikely	ADJ
eblip-17911	45	16	to	to	PART
eblip-17911	45	17	forgive	forgive	VERB
eblip-17911	45	18	negative	negative	ADJ
eblip-17911	45	19	interpersonal	interpersonal	ADJ
eblip-17911	45	20	factors	factor	NOUN
eblip-17911	45	21	.	.	PUNCT
eblip-17911	46	1	dewdney	dewdney	NOUN
eblip-17911	46	2	and	and	CCONJ
eblip-17911	46	3	ross	ross	PROPN
eblip-17911	46	4	(	(	PUNCT
eblip-17911	46	5	1994	1994	NUM
eblip-17911	46	6	)	)	PUNCT
eblip-17911	46	7	discovered	discover	VERB
eblip-17911	46	8	that	that	SCONJ
eblip-17911	46	9	users	user	NOUN
eblip-17911	46	10	who	who	PRON
eblip-17911	46	11	perceived	perceive	VERB
eblip-17911	46	12	librarians	librarian	NOUN
eblip-17911	46	13	as	as	ADP
eblip-17911	46	14	friendly	friendly	ADJ
eblip-17911	46	15	were	be	AUX
eblip-17911	46	16	more	more	ADV
eblip-17911	46	17	likely	likely	ADJ
eblip-17911	46	18	to	to	PART
eblip-17911	46	19	express	express	VERB
eblip-17911	46	20	overall	overall	ADJ
eblip-17911	46	21	satisfaction	satisfaction	NOUN
eblip-17911	46	22	.	.	PUNCT
eblip-17911	47	1	in	in	ADP
eblip-17911	47	2	fact	fact	NOUN
eblip-17911	47	3	,	,	PUNCT
eblip-17911	47	4	many	many	ADJ
eblip-17911	47	5	of	of	ADP
eblip-17911	47	6	the	the	DET
eblip-17911	47	7	guidelines	guideline	NOUN
eblip-17911	47	8	dictating	dictate	VERB
eblip-17911	47	9	best	good	ADJ
eblip-17911	47	10	practice	practice	NOUN
eblip-17911	47	11	for	for	ADP
eblip-17911	47	12	ftf	ftf	PROPN
eblip-17911	47	13	reference	reference	NOUN
eblip-17911	47	14	interactions	interaction	NOUN
eblip-17911	47	15	focus	focus	VERB
eblip-17911	47	16	on	on	ADP
eblip-17911	47	17	interpersonal	interpersonal	ADJ
eblip-17911	47	18	skills	skill	NOUN
eblip-17911	47	19	and	and	CCONJ
eblip-17911	47	20	building	building	NOUN
eblip-17911	47	21	rapport	rapport	NOUN
eblip-17911	47	22	(	(	PUNCT
eblip-17911	47	23	reference	reference	NOUN
eblip-17911	47	24	and	and	CCONJ
eblip-17911	47	25	user	user	NOUN
eblip-17911	47	26	services	service	NOUN
eblip-17911	47	27	association	association	NOUN
eblip-17911	47	28	[	[	X
eblip-17911	47	29	rusa	rusa	X
eblip-17911	47	30	]	]	PUNCT
eblip-17911	47	31	,	,	PUNCT
eblip-17911	47	32	2004	2004	NUM
eblip-17911	47	33	)	)	PUNCT
eblip-17911	47	34	.	.	PUNCT
eblip-17911	47	35	  	  	SPACE
eblip-17911	48	1	interpersonal	interpersonal	ADJ
eblip-17911	48	2	dimensions	dimension	NOUN
eblip-17911	48	3	have	have	AUX
eblip-17911	48	4	been	be	AUX
eblip-17911	48	5	found	find	VERB
eblip-17911	48	6	to	to	PART
eblip-17911	48	7	be	be	AUX
eblip-17911	48	8	equally	equally	ADV
eblip-17911	48	9	important	important	ADJ
eblip-17911	48	10	in	in	ADP
eblip-17911	48	11	virtual	virtual	ADJ
eblip-17911	48	12	reference	reference	NOUN
eblip-17911	48	13	interactions	interaction	NOUN
eblip-17911	48	14	(	(	PUNCT
eblip-17911	48	15	connaway	connaway	PROPN
eblip-17911	48	16	&	&	CCONJ
eblip-17911	48	17	radford	radford	PROPN
eblip-17911	48	18	,	,	PUNCT
eblip-17911	48	19	2010	2010	NUM
eblip-17911	48	20	;	;	PUNCT
eblip-17911	48	21	maness	maness	NOUN
eblip-17911	48	22	,	,	PUNCT
eblip-17911	48	23	2008	2008	NUM
eblip-17911	48	24	;	;	PUNCT
eblip-17911	48	25	mon	mon	PROPN
eblip-17911	48	26	,	,	PUNCT
eblip-17911	48	27	2006	2006	NUM
eblip-17911	48	28	;	;	PUNCT
eblip-17911	48	29	mon	mon	PROPN
eblip-17911	48	30	&	&	CCONJ
eblip-17911	48	31	james	james	PROPN
eblip-17911	48	32	,	,	PUNCT
eblip-17911	48	33	2007	2007	NUM
eblip-17911	48	34	;	;	PUNCT
eblip-17911	48	35	nilsen	nilsen	PROPN
eblip-17911	48	36	,	,	PUNCT
eblip-17911	48	37	2004	2004	NUM
eblip-17911	48	38	;	;	PUNCT
eblip-17911	48	39	radford	radford	PROPN
eblip-17911	48	40	,	,	PUNCT
eblip-17911	48	41	2006	2006	NUM
eblip-17911	48	42	)	)	PUNCT
eblip-17911	48	43	.	.	PUNCT
eblip-17911	49	1	mon	mon	PROPN
eblip-17911	49	2	(	(	PUNCT
eblip-17911	49	3	2006	2006	NUM
eblip-17911	49	4	)	)	PUNCT
eblip-17911	49	5	found	find	VERB
eblip-17911	49	6	that	that	SCONJ
eblip-17911	49	7	users	user	NOUN
eblip-17911	49	8	responded	respond	VERB
eblip-17911	49	9	positively	positively	ADV
eblip-17911	49	10	to	to	ADP
eblip-17911	49	11	librarians	librarian	NOUN
eblip-17911	49	12	perceived	perceive	VERB
eblip-17911	49	13	as	as	ADP
eblip-17911	49	14	friendly	friendly	ADJ
eblip-17911	49	15	and	and	CCONJ
eblip-17911	49	16	polite	polite	ADJ
eblip-17911	49	17	while	while	SCONJ
eblip-17911	49	18	impolite	impolite	ADJ
eblip-17911	49	19	librarians	librarian	NOUN
eblip-17911	49	20	were	be	AUX
eblip-17911	49	21	deemed	deem	VERB
eblip-17911	49	22	unhelpful	unhelpful	ADJ
eblip-17911	49	23	.	.	PUNCT
eblip-17911	50	1	mon	mon	PROPN
eblip-17911	50	2	and	and	CCONJ
eblip-17911	50	3	james	james	PROPN
eblip-17911	50	4	(	(	PUNCT
eblip-17911	50	5	2007	2007	NUM
eblip-17911	50	6	)	)	PUNCT
eblip-17911	50	7	examined	examine	VERB
eblip-17911	50	8	virtual	virtual	ADJ
eblip-17911	50	9	reference	reference	NOUN
eblip-17911	50	10	interactions	interaction	NOUN
eblip-17911	50	11	which	which	PRON
eblip-17911	50	12	had	have	AUX
eblip-17911	50	13	received	receive	VERB
eblip-17911	50	14	unsolicited	unsolicited	ADJ
eblip-17911	50	15	“	"	PUNCT
eblip-17911	50	16	thank	thank	VERB
eblip-17911	50	17	you	you	PRON
eblip-17911	50	18	”	"	PUNCT
eblip-17911	50	19	messages	message	NOUN
eblip-17911	50	20	and	and	CCONJ
eblip-17911	50	21	discovered	discover	VERB
eblip-17911	50	22	that	that	SCONJ
eblip-17911	50	23	satisfaction	satisfaction	NOUN
eblip-17911	50	24	was	be	AUX
eblip-17911	50	25	determined	determine	VERB
eblip-17911	50	26	both	both	CCONJ
eblip-17911	50	27	by	by	ADP
eblip-17911	50	28	content	content	NOUN
eblip-17911	50	29	and	and	CCONJ
eblip-17911	50	30	relational	relational	ADJ
eblip-17911	50	31	dimensions	dimension	NOUN
eblip-17911	50	32	.	.	PUNCT
eblip-17911	51	1	nilsen	nilsen	PROPN
eblip-17911	51	2	(	(	PUNCT
eblip-17911	51	3	2004	2004	NUM
eblip-17911	51	4	)	)	PUNCT
eblip-17911	51	5	concluded	conclude	VERB
eblip-17911	51	6	that	that	SCONJ
eblip-17911	51	7	users	user	NOUN
eblip-17911	51	8	respond	respond	VERB
eblip-17911	51	9	similarly	similarly	ADV
eblip-17911	51	10	to	to	ADP
eblip-17911	51	11	virtual	virtual	ADJ
eblip-17911	51	12	and	and	CCONJ
eblip-17911	51	13	ftf	ftf	PROPN
eblip-17911	51	14	reference	reference	NOUN
eblip-17911	51	15	interactions	interaction	NOUN
eblip-17911	51	16	and	and	CCONJ
eblip-17911	51	17	that	that	SCONJ
eblip-17911	51	18	interpersonal	interpersonal	ADJ
eblip-17911	51	19	factors	factor	NOUN
eblip-17911	51	20	are	be	AUX
eblip-17911	51	21	important	important	ADJ
eblip-17911	51	22	in	in	ADP
eblip-17911	51	23	both	both	PRON
eblip-17911	51	24	.	.	PUNCT
eblip-17911	51	25	  	  	SPACE
eblip-17911	52	1	this	this	DET
eblip-17911	52	2	body	body	NOUN
eblip-17911	52	3	of	of	ADP
eblip-17911	52	4	work	work	NOUN
eblip-17911	52	5	suggests	suggest	VERB
eblip-17911	52	6	that	that	SCONJ
eblip-17911	52	7	interpersonal	interpersonal	ADJ
eblip-17911	52	8	communication	communication	NOUN
eblip-17911	52	9	is	be	AUX
eblip-17911	52	10	possible	possible	ADJ
eblip-17911	52	11	in	in	ADP
eblip-17911	52	12	cmc	cmc	NOUN
eblip-17911	52	13	and	and	CCONJ
eblip-17911	52	14	plays	play	VERB
eblip-17911	52	15	a	a	DET
eblip-17911	52	16	significant	significant	ADJ
eblip-17911	52	17	role	role	NOUN
eblip-17911	52	18	in	in	ADP
eblip-17911	52	19	determining	determine	VERB
eblip-17911	52	20	whether	whether	SCONJ
eblip-17911	52	21	users	user	NOUN
eblip-17911	52	22	perceive	perceive	VERB
eblip-17911	52	23	a	a	DET
eblip-17911	52	24	virtual	virtual	ADJ
eblip-17911	52	25	reference	reference	NOUN
eblip-17911	52	26	interaction	interaction	NOUN
eblip-17911	52	27	as	as	ADP
eblip-17911	52	28	successful	successful	ADJ
eblip-17911	52	29	.	.	PUNCT
eblip-17911	53	1	yet	yet	ADV
eblip-17911	53	2	few	few	ADJ
eblip-17911	53	3	have	have	AUX
eblip-17911	53	4	examined	examine	VERB
eblip-17911	53	5	how	how	SCONJ
eblip-17911	53	6	interpersonal	interpersonal	ADJ
eblip-17911	53	7	information	information	NOUN
eblip-17911	53	8	is	be	AUX
eblip-17911	53	9	communicated	communicate	VERB
eblip-17911	53	10	in	in	ADP
eblip-17911	53	11	the	the	DET
eblip-17911	53	12	virtual	virtual	ADJ
eblip-17911	53	13	reference	reference	NOUN
eblip-17911	53	14	interaction	interaction	NOUN
eblip-17911	53	15	.	.	PUNCT
eblip-17911	54	1	radford	radford	PROPN
eblip-17911	54	2	(	(	PUNCT
eblip-17911	54	3	2006	2006	NUM
eblip-17911	54	4	)	)	PUNCT
eblip-17911	54	5	identified	identify	VERB
eblip-17911	54	6	“	"	PUNCT
eblip-17911	54	7	relational	relational	ADJ
eblip-17911	54	8	facilitators	facilitator	NOUN
eblip-17911	54	9	”	"	PUNCT
eblip-17911	54	10	and	and	CCONJ
eblip-17911	54	11	“	"	PUNCT
eblip-17911	54	12	relational	relational	ADJ
eblip-17911	54	13	barriers	barrier	NOUN
eblip-17911	54	14	”	"	PUNCT
eblip-17911	54	15	in	in	ADP
eblip-17911	54	16	virtual	virtual	ADJ
eblip-17911	54	17	reference	reference	NOUN
eblip-17911	54	18	interactions	interaction	NOUN
eblip-17911	54	19	by	by	ADP
eblip-17911	54	20	qualitatively	qualitatively	ADV
eblip-17911	54	21	evaluating	evaluate	VERB
eblip-17911	54	22	285	285	NUM
eblip-17911	54	23	virtual	virtual	ADJ
eblip-17911	54	24	reference	reference	NOUN
eblip-17911	54	25	transcripts	transcript	NOUN
eblip-17911	54	26	.	.	PUNCT
eblip-17911	55	1	her	her	PRON
eblip-17911	55	2	results	result	NOUN
eblip-17911	55	3	suggest	suggest	VERB
eblip-17911	55	4	that	that	SCONJ
eblip-17911	55	5	actions	action	NOUN
eblip-17911	55	6	such	such	ADJ
eblip-17911	55	7	as	as	ADP
eblip-17911	55	8	using	use	VERB
eblip-17911	55	9	emoticons	emoticon	NOUN
eblip-17911	55	10	or	or	CCONJ
eblip-17911	55	11	abbreviations	abbreviation	NOUN
eblip-17911	55	12	to	to	PART
eblip-17911	55	13	compensate	compensate	VERB
eblip-17911	55	14	for	for	ADP
eblip-17911	55	15	nonverbal	nonverbal	ADJ
eblip-17911	55	16	cues	cue	NOUN
eblip-17911	55	17	facilitate	facilitate	NOUN
eblip-17911	55	18	relationship	relationship	NOUN
eblip-17911	55	19	building	building	NOUN
eblip-17911	55	20	,	,	PUNCT
eblip-17911	55	21	while	while	SCONJ
eblip-17911	55	22	relational	relational	ADJ
eblip-17911	55	23	barriers	barrier	NOUN
eblip-17911	55	24	include	include	VERB
eblip-17911	55	25	ending	end	VERB
eblip-17911	55	26	the	the	DET
eblip-17911	55	27	interaction	interaction	NOUN
eblip-17911	55	28	without	without	ADP
eblip-17911	55	29	an	an	DET
eblip-17911	55	30	exchange	exchange	NOUN
eblip-17911	55	31	of	of	ADP
eblip-17911	55	32	farewell	farewell	NOUN
eblip-17911	55	33	.	.	PUNCT
eblip-17911	56	1	walther	walther	NOUN
eblip-17911	56	2	and	and	CCONJ
eblip-17911	56	3	d’addario	d’addario	PROPN
eblip-17911	56	4	(	(	PUNCT
eblip-17911	56	5	2001	2001	NUM
eblip-17911	56	6	)	)	PUNCT
eblip-17911	56	7	found	find	VERB
eblip-17911	56	8	that	that	SCONJ
eblip-17911	56	9	emoticons	emoticon	NOUN
eblip-17911	56	10	could	could	AUX
eblip-17911	56	11	successfully	successfully	ADV
eblip-17911	56	12	convey	convey	VERB
eblip-17911	56	13	interpersonal	interpersonal	ADJ
eblip-17911	56	14	information	information	NOUN
eblip-17911	56	15	,	,	PUNCT
eblip-17911	56	16	and	and	CCONJ
eblip-17911	56	17	recent	recent	ADJ
eblip-17911	56	18	studies	study	NOUN
eblip-17911	56	19	have	have	AUX
eblip-17911	56	20	suggested	suggest	VERB
eblip-17911	56	21	that	that	SCONJ
eblip-17911	56	22	informal	informal	ADJ
eblip-17911	56	23	language	language	NOUN
eblip-17911	56	24	such	such	ADJ
eblip-17911	56	25	as	as	ADP
eblip-17911	56	26	abbreviations	abbreviation	NOUN
eblip-17911	56	27	(	(	PUNCT
eblip-17911	56	28	e.g.	e.g.	ADV
eblip-17911	56	29	,	,	PUNCT
eblip-17911	56	30	“	"	PUNCT
eblip-17911	56	31	ttyl	ttyl	PROPN
eblip-17911	56	32	”	"	PUNCT
eblip-17911	56	33	)	)	PUNCT
eblip-17911	56	34	,	,	PUNCT
eblip-17911	56	35	contractions	contraction	NOUN
eblip-17911	56	36	(	(	PUNCT
eblip-17911	56	37	e.g.	e.g.	ADV
eblip-17911	56	38	,	,	PUNCT
eblip-17911	56	39	“	"	PUNCT
eblip-17911	56	40	gunna	gunna	NOUN
eblip-17911	56	41	”	"	PUNCT
eblip-17911	56	42	)	)	PUNCT
eblip-17911	56	43	,	,	PUNCT
eblip-17911	56	44	and	and	CCONJ
eblip-17911	56	45	emoticons	emoticon	NOUN
eblip-17911	56	46	and	and	CCONJ
eblip-17911	56	47	excessive	excessive	ADJ
eblip-17911	56	48	punctuation	punctuation	NOUN
eblip-17911	56	49	(	(	PUNCT
eblip-17911	56	50	e.g.	e.g.	ADV
eblip-17911	56	51	,	,	PUNCT
eblip-17911	56	52	“	"	PUNCT
eblip-17911	56	53	thanks	thank	NOUN
eblip-17911	56	54	!	!	PUNCT
eblip-17911	56	55	!	!	PUNCT
eblip-17911	56	56	!	!	PUNCT
eblip-17911	56	57	!	!	PUNCT
eblip-17911	56	58	”	"	PUNCT
eblip-17911	56	59	)	)	PUNCT
eblip-17911	56	60	are	be	AUX
eblip-17911	56	61	associated	associate	VERB
eblip-17911	56	62	with	with	ADP
eblip-17911	56	63	greater	great	ADJ
eblip-17911	56	64	interpersonal	interpersonal	ADJ
eblip-17911	56	65	connection	connection	NOUN
eblip-17911	56	66	in	in	ADP
eblip-17911	56	67	various	various	ADJ
eblip-17911	56	68	cmc	cmc	NOUN
eblip-17911	56	69	environments	environment	NOUN
eblip-17911	56	70	(	(	PUNCT
eblip-17911	56	71	park	park	NOUN
eblip-17911	56	72	,	,	PUNCT
eblip-17911	56	73	2007	2007	NUM
eblip-17911	56	74	;	;	PUNCT
eblip-17911	56	75	park	park	NOUN
eblip-17911	56	76	,	,	PUNCT
eblip-17911	56	77	2008a	2008a	NUM
eblip-17911	56	78	;	;	PUNCT
eblip-17911	56	79	radford	radford	PROPN
eblip-17911	56	80	,	,	PUNCT
eblip-17911	56	81	2006	2006	NUM
eblip-17911	56	82	;	;	PUNCT
eblip-17911	56	83	westbrook	westbrook	PROPN
eblip-17911	56	84	,	,	PUNCT
eblip-17911	56	85	2007	2007	NUM
eblip-17911	56	86	)	)	PUNCT
eblip-17911	56	87	.	.	PUNCT
eblip-17911	56	88	  	  	SPACE
eblip-17911	57	1	politeness	politeness	ADJ
eblip-17911	57	2	,	,	PUNCT
eblip-17911	57	3	formality	formality	NOUN
eblip-17911	57	4	,	,	PUNCT
eblip-17911	57	5	and	and	CCONJ
eblip-17911	57	6	cmc	cmc	NOUN
eblip-17911	57	7	  	  	SPACE
eblip-17911	57	8	several	several	ADJ
eblip-17911	57	9	cmc	cmc	NOUN
eblip-17911	57	10	studies	study	NOUN
eblip-17911	57	11	integrate	integrate	VERB
eblip-17911	57	12	brown	brown	ADJ
eblip-17911	57	13	and	and	CCONJ
eblip-17911	57	14	levinson	levinson	PROPN
eblip-17911	57	15	’s	’s	PART
eblip-17911	57	16	(	(	PUNCT
eblip-17911	57	17	1987	1987	NUM
eblip-17911	57	18	)	)	PUNCT
eblip-17911	57	19	politeness	politeness	ADJ
eblip-17911	57	20	theory	theory	NOUN
eblip-17911	57	21	to	to	PART
eblip-17911	57	22	explain	explain	VERB
eblip-17911	57	23	interpersonal	interpersonal	ADJ
eblip-17911	57	24	and	and	CCONJ
eblip-17911	57	25	relational	relational	ADJ
eblip-17911	57	26	aspects	aspect	NOUN
eblip-17911	57	27	in	in	ADP
eblip-17911	57	28	cmc	cmc	PROPN
eblip-17911	57	29	.	.	PUNCT
eblip-17911	58	1	politeness	politeness	ADJ
eblip-17911	58	2	theory	theory	NOUN
eblip-17911	58	3	is	be	AUX
eblip-17911	58	4	based	base	VERB
eblip-17911	58	5	on	on	ADP
eblip-17911	58	6	the	the	DET
eblip-17911	58	7	assumption	assumption	NOUN
eblip-17911	58	8	that	that	SCONJ
eblip-17911	58	9	individuals	individual	NOUN
eblip-17911	58	10	have	have	AUX
eblip-17911	58	11	a	a	DET
eblip-17911	58	12	social	social	ADJ
eblip-17911	58	13	“	"	PUNCT
eblip-17911	58	14	face	face	NOUN
eblip-17911	58	15	”	"	PUNCT
eblip-17911	58	16	with	with	ADP
eblip-17911	58	17	a	a	DET
eblip-17911	58	18	negative	negative	ADJ
eblip-17911	58	19	and	and	CCONJ
eblip-17911	58	20	positive	positive	ADJ
eblip-17911	58	21	aspect	aspect	NOUN
eblip-17911	58	22	(	(	PUNCT
eblip-17911	58	23	arundale	arundale	ADJ
eblip-17911	58	24	,	,	PUNCT
eblip-17911	58	25	2005	2005	NUM
eblip-17911	58	26	;	;	PUNCT
eblip-17911	58	27	brown	brown	PROPN
eblip-17911	58	28	&	&	CCONJ
eblip-17911	58	29	levinson	levinson	PROPN
eblip-17911	58	30	,	,	PUNCT
eblip-17911	58	31	1987	1987	NUM
eblip-17911	58	32	)	)	PUNCT
eblip-17911	58	33	.	.	PUNCT
eblip-17911	59	1	positive	positive	ADJ
eblip-17911	59	2	face	face	NOUN
eblip-17911	59	3	involves	involve	VERB
eblip-17911	59	4	the	the	DET
eblip-17911	59	5	desire	desire	NOUN
eblip-17911	59	6	to	to	PART
eblip-17911	59	7	be	be	AUX
eblip-17911	59	8	approved	approve	VERB
eblip-17911	59	9	of	of	ADP
eblip-17911	59	10	and	and	CCONJ
eblip-17911	59	11	receive	receive	VERB
eblip-17911	59	12	appreciation	appreciation	NOUN
eblip-17911	59	13	whereas	whereas	SCONJ
eblip-17911	59	14	negative	negative	ADJ
eblip-17911	59	15	face	face	NOUN
eblip-17911	59	16	involves	involve	VERB
eblip-17911	59	17	a	a	DET
eblip-17911	59	18	person	person	NOUN
eblip-17911	59	19	’s	’s	PART
eblip-17911	59	20	desire	desire	NOUN
eblip-17911	59	21	to	to	PART
eblip-17911	59	22	be	be	AUX
eblip-17911	59	23	unimpeded	unimpeded	ADJ
eblip-17911	59	24	in	in	ADP
eblip-17911	59	25	their	their	PRON
eblip-17911	59	26	actions	action	NOUN
eblip-17911	59	27	(	(	PUNCT
eblip-17911	59	28	brown	brown	PROPN
eblip-17911	59	29	&	&	CCONJ
eblip-17911	59	30	levinson	levinson	PROPN
eblip-17911	59	31	,	,	PUNCT
eblip-17911	59	32	1987	1987	NUM
eblip-17911	59	33	)	)	PUNCT
eblip-17911	59	34	.	.	PUNCT
eblip-17911	60	1	being	be	AUX
eblip-17911	60	2	“	"	PUNCT
eblip-17911	60	3	polite	polite	ADJ
eblip-17911	60	4	”	"	PUNCT
eblip-17911	60	5	requires	require	VERB
eblip-17911	60	6	individuals	individual	NOUN
eblip-17911	60	7	to	to	PART
eblip-17911	60	8	affirm	affirm	VERB
eblip-17911	60	9	the	the	DET
eblip-17911	60	10	positive	positive	ADJ
eblip-17911	60	11	face	face	NOUN
eblip-17911	60	12	of	of	ADP
eblip-17911	60	13	others	other	NOUN
eblip-17911	60	14	without	without	ADP
eblip-17911	60	15	undermining	undermine	VERB
eblip-17911	60	16	their	their	PRON
eblip-17911	60	17	negative	negative	ADJ
eblip-17911	60	18	face	face	NOUN
eblip-17911	60	19	.	.	PUNCT
eblip-17911	61	1	communication	communication	NOUN
eblip-17911	61	2	ultimately	ultimately	ADV
eblip-17911	61	3	breaks	break	VERB
eblip-17911	61	4	down	down	ADP
eblip-17911	61	5	when	when	SCONJ
eblip-17911	61	6	persons	person	NOUN
eblip-17911	61	7	are	be	AUX
eblip-17911	61	8	“	"	PUNCT
eblip-17911	61	9	impolite	impolite	ADJ
eblip-17911	61	10	”	"	PUNCT
eblip-17911	61	11	or	or	CCONJ
eblip-17911	61	12	make	make	VERB
eblip-17911	61	13	face	face	NOUN
eblip-17911	61	14	-	-	PUNCT
eblip-17911	61	15	threatening	threaten	VERB
eblip-17911	61	16	acts	act	NOUN
eblip-17911	61	17	(	(	PUNCT
eblip-17911	61	18	fta	fta	PROPN
eblip-17911	61	19	)	)	PUNCT
eblip-17911	61	20	to	to	ADP
eblip-17911	61	21	either	either	CCONJ
eblip-17911	61	22	the	the	DET
eblip-17911	61	23	negative	negative	ADJ
eblip-17911	61	24	or	or	CCONJ
eblip-17911	61	25	positive	positive	ADJ
eblip-17911	61	26	face	face	NOUN
eblip-17911	61	27	(	(	PUNCT
eblip-17911	61	28	arundale	arundale	ADJ
eblip-17911	61	29	,	,	PUNCT
eblip-17911	61	30	2005	2005	NUM
eblip-17911	61	31	;	;	PUNCT
eblip-17911	61	32	morand	morand	NOUN
eblip-17911	61	33	&	&	CCONJ
eblip-17911	61	34	ocker	ocker	PROPN
eblip-17911	61	35	,	,	PUNCT
eblip-17911	61	36	2002	2002	NUM
eblip-17911	61	37	)	)	PUNCT
eblip-17911	61	38	.	.	PUNCT
eblip-17911	61	39	  	  	SPACE
eblip-17911	61	40	in	in	ADP
eblip-17911	61	41	cmc	cmc	NOUN
eblip-17911	61	42	,	,	PUNCT
eblip-17911	61	43	formality	formality	NOUN
eblip-17911	61	44	indicators	indicator	NOUN
eblip-17911	61	45	are	be	AUX
eblip-17911	61	46	a	a	DET
eblip-17911	61	47	key	key	ADJ
eblip-17911	61	48	component	component	NOUN
eblip-17911	61	49	of	of	ADP
eblip-17911	61	50	politeness	politeness	NOUN
eblip-17911	61	51	.	.	PUNCT
eblip-17911	62	1	formality	formality	NOUN
eblip-17911	62	2	establishes	establish	VERB
eblip-17911	62	3	the	the	DET
eblip-17911	62	4	boundaries	boundary	NOUN
eblip-17911	62	5	and	and	CCONJ
eblip-17911	62	6	nature	nature	NOUN
eblip-17911	62	7	of	of	ADP
eblip-17911	62	8	the	the	DET
eblip-17911	62	9	relationship	relationship	NOUN
eblip-17911	62	10	between	between	ADP
eblip-17911	62	11	communicators	communicator	NOUN
eblip-17911	62	12	(	(	PUNCT
eblip-17911	62	13	morand	morand	NOUN
eblip-17911	62	14	&	&	CCONJ
eblip-17911	62	15	ocker	ocker	PROPN
eblip-17911	62	16	,	,	PUNCT
eblip-17911	62	17	2002	2002	NUM
eblip-17911	62	18	;	;	PUNCT
eblip-17911	62	19	westbrook	westbrook	PROPN
eblip-17911	62	20	,	,	PUNCT
eblip-17911	62	21	2007	2007	NUM
eblip-17911	62	22	)	)	PUNCT
eblip-17911	62	23	.	.	PUNCT
eblip-17911	63	1	formal	formal	ADJ
eblip-17911	63	2	language	language	NOUN
eblip-17911	63	3	is	be	AUX
eblip-17911	63	4	normally	normally	ADV
eblip-17911	63	5	used	use	VERB
eblip-17911	63	6	among	among	ADP
eblip-17911	63	7	relative	relative	ADJ
eblip-17911	63	8	strangers	stranger	NOUN
eblip-17911	63	9	and	and	CCONJ
eblip-17911	63	10	indicates	indicate	VERB
eblip-17911	63	11	social	social	ADJ
eblip-17911	63	12	distance	distance	NOUN
eblip-17911	63	13	and	and	CCONJ
eblip-17911	63	14	seriousness	seriousness	NOUN
eblip-17911	63	15	.	.	PUNCT
eblip-17911	64	1	it	it	PRON
eblip-17911	64	2	can	can	AUX
eblip-17911	64	3	affirm	affirm	VERB
eblip-17911	64	4	the	the	DET
eblip-17911	64	5	negative	negative	ADJ
eblip-17911	64	6	face	face	NOUN
eblip-17911	64	7	by	by	ADP
eblip-17911	64	8	showing	show	VERB
eblip-17911	64	9	respect	respect	NOUN
eblip-17911	64	10	for	for	ADP
eblip-17911	64	11	a	a	DET
eblip-17911	64	12	person	person	NOUN
eblip-17911	64	13	’s	’s	PART
eblip-17911	64	14	autonomy	autonomy	NOUN
eblip-17911	64	15	and	and	CCONJ
eblip-17911	64	16	expertise	expertise	NOUN
eblip-17911	64	17	(	(	PUNCT
eblip-17911	64	18	park	park	NOUN
eblip-17911	64	19	,	,	PUNCT
eblip-17911	64	20	2008b	2008b	NUM
eblip-17911	64	21	)	)	PUNCT
eblip-17911	64	22	,	,	PUNCT
eblip-17911	64	23	whereas	whereas	SCONJ
eblip-17911	64	24	informal	informal	ADJ
eblip-17911	64	25	language	language	NOUN
eblip-17911	64	26	is	be	AUX
eblip-17911	64	27	often	often	ADV
eblip-17911	64	28	used	use	VERB
eblip-17911	64	29	between	between	ADP
eblip-17911	64	30	those	those	PRON
eblip-17911	64	31	with	with	ADP
eblip-17911	64	32	less	less	ADV
eblip-17911	64	33	social	social	ADJ
eblip-17911	64	34	distance	distance	NOUN
eblip-17911	64	35	between	between	ADP
eblip-17911	64	36	them	they	PRON
eblip-17911	64	37	and	and	CCONJ
eblip-17911	64	38	can	can	AUX
eblip-17911	64	39	affirm	affirm	VERB
eblip-17911	64	40	the	the	DET
eblip-17911	64	41	positive	positive	ADJ
eblip-17911	64	42	face	face	NOUN
eblip-17911	64	43	(	(	PUNCT
eblip-17911	64	44	morand	morand	NOUN
eblip-17911	64	45	&	&	CCONJ
eblip-17911	64	46	ocker	ocker	PROPN
eblip-17911	64	47	,	,	PUNCT
eblip-17911	64	48	2002	2002	NUM
eblip-17911	64	49	)	)	PUNCT
eblip-17911	64	50	.	.	PUNCT
eblip-17911	64	51	  	  	SPACE
eblip-17911	65	1	politeness	politeness	NOUN
eblip-17911	65	2	is	be	AUX
eblip-17911	65	3	complicated	complicate	VERB
eblip-17911	65	4	in	in	ADP
eblip-17911	65	5	cmc	cmc	NOUN
eblip-17911	65	6	due	due	ADP
eblip-17911	65	7	to	to	ADP
eblip-17911	65	8	the	the	DET
eblip-17911	65	9	lack	lack	NOUN
eblip-17911	65	10	of	of	ADP
eblip-17911	65	11	nonverbal	nonverbal	ADJ
eblip-17911	65	12	and	and	CCONJ
eblip-17911	65	13	prosodic	prosodic	ADJ
eblip-17911	65	14	cues	cue	NOUN
eblip-17911	65	15	that	that	PRON
eblip-17911	65	16	are	be	AUX
eblip-17911	65	17	used	use	VERB
eblip-17911	65	18	in	in	ADP
eblip-17911	65	19	ftf	ftf	PROPN
eblip-17911	65	20	interactions	interaction	NOUN
eblip-17911	65	21	to	to	PART
eblip-17911	65	22	clarify	clarify	VERB
eblip-17911	65	23	meaning	meaning	NOUN
eblip-17911	65	24	(	(	PUNCT
eblip-17911	65	25	morand	morand	NOUN
eblip-17911	65	26	&	&	CCONJ
eblip-17911	65	27	ocker	ocker	PROPN
eblip-17911	65	28	,	,	PUNCT
eblip-17911	65	29	2002	2002	NUM
eblip-17911	65	30	;	;	PUNCT
eblip-17911	65	31	westbrook	westbrook	PROPN
eblip-17911	65	32	,	,	PUNCT
eblip-17911	65	33	2007	2007	NUM
eblip-17911	65	34	)	)	PUNCT
eblip-17911	65	35	.	.	PUNCT
eblip-17911	66	1	without	without	ADP
eblip-17911	66	2	such	such	ADJ
eblip-17911	66	3	cues	cue	NOUN
eblip-17911	66	4	,	,	PUNCT
eblip-17911	66	5	speakers	speaker	NOUN
eblip-17911	66	6	in	in	ADP
eblip-17911	66	7	cmc	cmc	NOUN
eblip-17911	66	8	are	be	AUX
eblip-17911	66	9	prone	prone	ADJ
eblip-17911	66	10	to	to	PART
eblip-17911	66	11	misinterpret	misinterpret	VERB
eblip-17911	66	12	messages	message	NOUN
eblip-17911	66	13	,	,	PUNCT
eblip-17911	66	14	as	as	SCONJ
eblip-17911	66	15	was	be	AUX
eblip-17911	66	16	seen	see	VERB
eblip-17911	66	17	in	in	ADP
eblip-17911	66	18	nilsen	nilsen	PROPN
eblip-17911	66	19	’s	’s	PART
eblip-17911	66	20	(	(	PUNCT
eblip-17911	66	21	2004	2004	NUM
eblip-17911	66	22	)	)	PUNCT
eblip-17911	66	23	study	study	NOUN
eblip-17911	66	24	of	of	ADP
eblip-17911	66	25	virtual	virtual	ADJ
eblip-17911	66	26	reference	reference	NOUN
eblip-17911	66	27	interactions	interaction	NOUN
eblip-17911	66	28	where	where	SCONJ
eblip-17911	66	29	users	user	NOUN
eblip-17911	66	30	often	often	ADV
eblip-17911	66	31	perceived	perceive	VERB
eblip-17911	66	32	librarians	librarian	NOUN
eblip-17911	66	33	’	’	PART
eblip-17911	66	34	comments	comment	NOUN
eblip-17911	66	35	negatively	negatively	ADV
eblip-17911	66	36	while	while	SCONJ
eblip-17911	66	37	the	the	DET
eblip-17911	66	38	same	same	ADJ
eblip-17911	66	39	statements	statement	NOUN
eblip-17911	66	40	spoken	speak	VERB
eblip-17911	66	41	ftf	ftf	PROPN
eblip-17911	66	42	would	would	AUX
eblip-17911	66	43	likely	likely	ADV
eblip-17911	66	44	not	not	PART
eblip-17911	66	45	have	have	AUX
eblip-17911	66	46	elicited	elicit	VERB
eblip-17911	66	47	comment	comment	NOUN
eblip-17911	66	48	.	.	PUNCT
eblip-17911	66	49	  	  	SPACE
eblip-17911	67	1	studies	study	NOUN
eblip-17911	67	2	of	of	ADP
eblip-17911	67	3	politeness	politeness	ADJ
eblip-17911	67	4	theory	theory	NOUN
eblip-17911	67	5	in	in	ADP
eblip-17911	67	6	cmc	cmc	PROPN
eblip-17911	67	7	suggest	suggest	VERB
eblip-17911	67	8	that	that	SCONJ
eblip-17911	67	9	formality	formality	NOUN
eblip-17911	67	10	is	be	AUX
eblip-17911	67	11	a	a	DET
eblip-17911	67	12	critical	critical	ADJ
eblip-17911	67	13	factor	factor	NOUN
eblip-17911	67	14	to	to	PART
eblip-17911	67	15	consider	consider	VERB
eblip-17911	67	16	in	in	ADP
eblip-17911	67	17	virtual	virtual	ADJ
eblip-17911	67	18	reference	reference	NOUN
eblip-17911	67	19	interactions	interaction	NOUN
eblip-17911	67	20	.	.	PUNCT
eblip-17911	68	1	jessmer	jessmer	NOUN
eblip-17911	68	2	and	and	CCONJ
eblip-17911	68	3	anderson	anderson	PROPN
eblip-17911	68	4	(	(	PUNCT
eblip-17911	68	5	2001	2001	NUM
eblip-17911	68	6	)	)	PUNCT
eblip-17911	68	7	suggest	suggest	VERB
eblip-17911	68	8	that	that	SCONJ
eblip-17911	68	9	those	those	PRON
eblip-17911	68	10	who	who	PRON
eblip-17911	68	11	send	send	VERB
eblip-17911	68	12	polite	polite	ADJ
eblip-17911	68	13	,	,	PUNCT
eblip-17911	68	14	grammatically	grammatically	ADV
eblip-17911	68	15	correct	correct	ADJ
eblip-17911	68	16	emails	email	NOUN
eblip-17911	68	17	are	be	AUX
eblip-17911	68	18	seen	see	VERB
eblip-17911	68	19	as	as	ADP
eblip-17911	68	20	more	more	ADV
eblip-17911	68	21	competent	competent	ADJ
eblip-17911	68	22	than	than	ADP
eblip-17911	68	23	those	those	PRON
eblip-17911	68	24	who	who	PRON
eblip-17911	68	25	send	send	VERB
eblip-17911	68	26	informal	informal	ADJ
eblip-17911	68	27	emails	email	NOUN
eblip-17911	68	28	.	.	PUNCT
eblip-17911	69	1	yet	yet	ADV
eblip-17911	69	2	in	in	ADP
eblip-17911	69	3	the	the	DET
eblip-17911	69	4	virtual	virtual	ADJ
eblip-17911	69	5	reference	reference	NOUN
eblip-17911	69	6	interaction	interaction	NOUN
eblip-17911	69	7	,	,	PUNCT
eblip-17911	69	8	mon	mon	PROPN
eblip-17911	69	9	(	(	PUNCT
eblip-17911	69	10	2006	2006	NUM
eblip-17911	69	11	)	)	PUNCT
eblip-17911	69	12	and	and	CCONJ
eblip-17911	69	13	thompson	thompson	PROPN
eblip-17911	69	14	(	(	PUNCT
eblip-17911	69	15	2010	2010	NUM
eblip-17911	69	16	)	)	PUNCT
eblip-17911	69	17	found	find	VERB
eblip-17911	69	18	that	that	SCONJ
eblip-17911	69	19	users	user	NOUN
eblip-17911	69	20	may	may	AUX
eblip-17911	69	21	respond	respond	VERB
eblip-17911	69	22	negatively	negatively	ADV
eblip-17911	69	23	to	to	ADP
eblip-17911	69	24	formal	formal	ADJ
eblip-17911	69	25	language	language	NOUN
eblip-17911	69	26	which	which	PRON
eblip-17911	69	27	is	be	AUX
eblip-17911	69	28	perceived	perceive	VERB
eblip-17911	69	29	as	as	ADP
eblip-17911	69	30	“	"	PUNCT
eblip-17911	69	31	robotic	robotic	ADJ
eblip-17911	69	32	.	.	PUNCT
eblip-17911	69	33	”	"	PUNCT
eblip-17911	69	34	  	  	SPACE
eblip-17911	69	35	on	on	ADP
eblip-17911	69	36	the	the	DET
eblip-17911	69	37	other	other	ADJ
eblip-17911	69	38	hand	hand	NOUN
eblip-17911	69	39	,	,	PUNCT
eblip-17911	69	40	informality	informality	NOUN
eblip-17911	69	41	can	can	AUX
eblip-17911	69	42	encourage	encourage	VERB
eblip-17911	69	43	positive	positive	ADJ
eblip-17911	69	44	interpersonal	interpersonal	ADJ
eblip-17911	69	45	relationships	relationship	NOUN
eblip-17911	69	46	but	but	CCONJ
eblip-17911	69	47	may	may	AUX
eblip-17911	69	48	also	also	ADV
eblip-17911	69	49	imply	imply	VERB
eblip-17911	69	50	that	that	SCONJ
eblip-17911	69	51	the	the	DET
eblip-17911	69	52	sender	sender	NOUN
eblip-17911	69	53	is	be	AUX
eblip-17911	69	54	uneducated	uneducated	ADJ
eblip-17911	69	55	or	or	CCONJ
eblip-17911	69	56	of	of	ADP
eblip-17911	69	57	low	low	ADJ
eblip-17911	69	58	status	status	NOUN
eblip-17911	69	59	(	(	PUNCT
eblip-17911	69	60	jessmer	jessmer	PROPN
eblip-17911	69	61	&	&	CCONJ
eblip-17911	69	62	anderson	anderson	PROPN
eblip-17911	69	63	,	,	PUNCT
eblip-17911	69	64	2001	2001	NUM
eblip-17911	69	65	)	)	PUNCT
eblip-17911	69	66	.	.	PUNCT
eblip-17911	70	1	in	in	ADP
eblip-17911	70	2	order	order	NOUN
eblip-17911	70	3	to	to	PART
eblip-17911	70	4	facilitate	facilitate	VERB
eblip-17911	70	5	successful	successful	ADJ
eblip-17911	70	6	communication	communication	NOUN
eblip-17911	70	7	in	in	ADP
eblip-17911	70	8	virtual	virtual	ADJ
eblip-17911	70	9	reference	reference	NOUN
eblip-17911	70	10	interactions	interaction	NOUN
eblip-17911	70	11	it	it	PRON
eblip-17911	70	12	is	be	AUX
eblip-17911	70	13	critical	critical	ADJ
eblip-17911	70	14	that	that	SCONJ
eblip-17911	70	15	librarians	librarian	NOUN
eblip-17911	70	16	understand	understand	VERB
eblip-17911	70	17	how	how	SCONJ
eblip-17911	70	18	different	different	ADJ
eblip-17911	70	19	styles	style	NOUN
eblip-17911	70	20	of	of	ADP
eblip-17911	70	21	communication	communication	NOUN
eblip-17911	70	22	are	be	AUX
eblip-17911	70	23	perceived	perceive	VERB
eblip-17911	70	24	by	by	ADP
eblip-17911	70	25	users	user	NOUN
eblip-17911	70	26	of	of	ADP
eblip-17911	70	27	vrs	vrs	PROPN
eblip-17911	70	28	.	.	PUNCT
eblip-17911	70	29	  	  	SPACE
eblip-17911	71	1	summary	summary	NOUN
eblip-17911	71	2	  	  	SPACE
eblip-17911	71	3	interpersonal	interpersonal	ADJ
eblip-17911	71	4	communication	communication	NOUN
eblip-17911	71	5	has	have	AUX
eblip-17911	71	6	long	long	ADV
eblip-17911	71	7	been	be	AUX
eblip-17911	71	8	identified	identify	VERB
eblip-17911	71	9	as	as	ADP
eblip-17911	71	10	critical	critical	ADJ
eblip-17911	71	11	to	to	ADP
eblip-17911	71	12	the	the	DET
eblip-17911	71	13	ftf	ftf	PROPN
eblip-17911	71	14	reference	reference	NOUN
eblip-17911	71	15	interaction	interaction	NOUN
eblip-17911	71	16	,	,	PUNCT
eblip-17911	71	17	yet	yet	CCONJ
eblip-17911	71	18	researchers	researcher	NOUN
eblip-17911	71	19	are	be	AUX
eblip-17911	71	20	only	only	ADV
eblip-17911	71	21	beginning	begin	VERB
eblip-17911	71	22	to	to	PART
eblip-17911	71	23	understand	understand	VERB
eblip-17911	71	24	its	its	PRON
eblip-17911	71	25	role	role	NOUN
eblip-17911	71	26	in	in	ADP
eblip-17911	71	27	the	the	DET
eblip-17911	71	28	virtual	virtual	ADJ
eblip-17911	71	29	environment	environment	NOUN
eblip-17911	71	30	.	.	PUNCT
eblip-17911	72	1	previous	previous	ADJ
eblip-17911	72	2	studies	study	NOUN
eblip-17911	72	3	have	have	AUX
eblip-17911	72	4	established	establish	VERB
eblip-17911	72	5	patterns	pattern	NOUN
eblip-17911	72	6	,	,	PUNCT
eblip-17911	72	7	yet	yet	CCONJ
eblip-17911	72	8	burke	burke	PROPN
eblip-17911	72	9	and	and	CCONJ
eblip-17911	72	10	kraut	kraut	PROPN
eblip-17911	72	11	(	(	PUNCT
eblip-17911	72	12	2008	2008	NUM
eblip-17911	72	13	)	)	PUNCT
eblip-17911	72	14	note	note	VERB
eblip-17911	72	15	a	a	DET
eblip-17911	72	16	major	major	ADJ
eblip-17911	72	17	downfall	downfall	NOUN
eblip-17911	72	18	of	of	ADP
eblip-17911	72	19	current	current	ADJ
eblip-17911	72	20	cmc	cmc	NOUN
eblip-17911	72	21	politeness	politeness	NOUN
eblip-17911	72	22	or	or	CCONJ
eblip-17911	72	23	interpersonal	interpersonal	ADJ
eblip-17911	72	24	communication	communication	NOUN
eblip-17911	72	25	studies	study	NOUN
eblip-17911	72	26	in	in	ADP
eblip-17911	72	27	lis	li	NOUN
eblip-17911	72	28	is	be	AUX
eblip-17911	72	29	that	that	SCONJ
eblip-17911	72	30	most	most	ADJ
eblip-17911	72	31	are	be	AUX
eblip-17911	72	32	descriptive	descriptive	ADJ
eblip-17911	72	33	in	in	ADP
eblip-17911	72	34	nature	nature	NOUN
eblip-17911	72	35	.	.	PUNCT
eblip-17911	73	1	few	few	ADJ
eblip-17911	73	2	have	have	AUX
eblip-17911	73	3	included	include	VERB
eblip-17911	73	4	users	user	NOUN
eblip-17911	73	5	’	’	PART
eblip-17911	73	6	perceptions	perception	NOUN
eblip-17911	73	7	in	in	ADP
eblip-17911	73	8	their	their	PRON
eblip-17911	73	9	findings	finding	NOUN
eblip-17911	73	10	,	,	PUNCT
eblip-17911	73	11	in	in	ADP
eblip-17911	73	12	particular	particular	ADJ
eblip-17911	73	13	the	the	DET
eblip-17911	73	14	perceptions	perception	NOUN
eblip-17911	73	15	of	of	ADP
eblip-17911	73	16	17to	17to	ADJ
eblip-17911	73	17	25	25	NUM
eblip-17911	73	18	-	-	PUNCT
eblip-17911	73	19	year	year	NOUN
eblip-17911	73	20	-	-	PUNCT
eblip-17911	73	21	old	old	ADJ
eblip-17911	73	22	university	university	NOUN
eblip-17911	73	23	students	student	NOUN
eblip-17911	73	24	.	.	PUNCT
eblip-17911	74	1	this	this	DET
eblip-17911	74	2	study	study	NOUN
eblip-17911	74	3	addresses	address	VERB
eblip-17911	74	4	these	these	DET
eblip-17911	74	5	gaps	gap	NOUN
eblip-17911	74	6	in	in	ADP
eblip-17911	74	7	the	the	DET
eblip-17911	74	8	literature	literature	NOUN
eblip-17911	74	9	and	and	CCONJ
eblip-17911	74	10	builds	build	VERB
eblip-17911	74	11	upon	upon	SCONJ
eblip-17911	74	12	previous	previous	ADJ
eblip-17911	74	13	,	,	PUNCT
eblip-17911	74	14	descriptive	descriptive	ADJ
eblip-17911	74	15	studies	study	NOUN
eblip-17911	74	16	by	by	ADP
eblip-17911	74	17	directly	directly	ADV
eblip-17911	74	18	assessing	assess	VERB
eblip-17911	74	19	users	user	NOUN
eblip-17911	74	20	’	’	PART
eblip-17911	74	21	perceptions	perception	NOUN
eblip-17911	74	22	  	  	SPACE
eblip-17911	74	23	of	of	ADP
eblip-17911	74	24	formality	formality	NOUN
eblip-17911	74	25	and	and	CCONJ
eblip-17911	74	26	informality	informality	NOUN
eblip-17911	74	27	in	in	ADP
eblip-17911	74	28	virtual	virtual	ADJ
eblip-17911	74	29	reference	reference	NOUN
eblip-17911	74	30	and	and	CCONJ
eblip-17911	74	31	its	its	PRON
eblip-17911	74	32	impact	impact	NOUN
eblip-17911	74	33	on	on	ADP
eblip-17911	74	34	perceptions	perception	NOUN
eblip-17911	74	35	of	of	ADP
eblip-17911	74	36	professionalism	professionalism	NOUN
eblip-17911	74	37	,	,	PUNCT
eblip-17911	74	38	competency	competency	NOUN
eblip-17911	74	39	,	,	PUNCT
eblip-17911	74	40	credibility	credibility	NOUN
eblip-17911	74	41	,	,	PUNCT
eblip-17911	74	42	interpersonal	interpersonal	ADJ
eblip-17911	74	43	connection	connection	NOUN
eblip-17911	74	44	,	,	PUNCT
eblip-17911	74	45	and	and	CCONJ
eblip-17911	74	46	satisfaction	satisfaction	NOUN
eblip-17911	74	47	with	with	ADP
eblip-17911	74	48	virtual	virtual	ADJ
eblip-17911	74	49	reference	reference	NOUN
eblip-17911	74	50	interactions	interaction	NOUN
eblip-17911	74	51	.	.	PUNCT
eblip-17911	74	52	  	  	SPACE
eblip-17911	75	1	methods	method	NOUN
eblip-17911	75	2	  	  	SPACE
eblip-17911	75	3	inquiry	inquiry	NOUN
eblip-17911	75	4	and	and	CCONJ
eblip-17911	75	5	design	design	NOUN
eblip-17911	75	6	  	  	SPACE
eblip-17911	75	7	this	this	DET
eblip-17911	75	8	exploratory	exploratory	ADJ
eblip-17911	75	9	study	study	NOUN
eblip-17911	75	10	was	be	AUX
eblip-17911	75	11	deeply	deeply	ADV
eblip-17911	75	12	rooted	root	VERB
eblip-17911	75	13	in	in	ADP
eblip-17911	75	14	human	human	ADJ
eblip-17911	75	15	context	context	NOUN
eblip-17911	75	16	and	and	CCONJ
eblip-17911	75	17	personal	personal	ADJ
eblip-17911	75	18	perceptions	perception	NOUN
eblip-17911	75	19	,	,	PUNCT
eblip-17911	75	20	and	and	CCONJ
eblip-17911	75	21	so	so	ADV
eblip-17911	75	22	the	the	DET
eblip-17911	75	23	researcher	researcher	NOUN
eblip-17911	75	24	deemed	deem	VERB
eblip-17911	75	25	qualitative	qualitative	ADJ
eblip-17911	75	26	research	research	NOUN
eblip-17911	75	27	methods	method	NOUN
eblip-17911	75	28	appropriate	appropriate	ADJ
eblip-17911	75	29	.	.	PUNCT
eblip-17911	76	1	a	a	DET
eblip-17911	76	2	phenomenological	phenomenological	ADJ
eblip-17911	76	3	approach	approach	NOUN
eblip-17911	76	4	was	be	AUX
eblip-17911	76	5	chosen	choose	VERB
eblip-17911	76	6	,	,	PUNCT
eblip-17911	76	7	as	as	SCONJ
eblip-17911	76	8	the	the	DET
eblip-17911	76	9	research	research	NOUN
eblip-17911	76	10	questions	question	NOUN
eblip-17911	76	11	focus	focus	VERB
eblip-17911	76	12	on	on	ADP
eblip-17911	76	13	understanding	understand	VERB
eblip-17911	76	14	the	the	DET
eblip-17911	76	15	lived	lived	ADJ
eblip-17911	76	16	experience	experience	NOUN
eblip-17911	76	17	of	of	ADP
eblip-17911	76	18	participants	participant	NOUN
eblip-17911	76	19	and	and	CCONJ
eblip-17911	76	20	their	their	PRON
eblip-17911	76	21	perceptions	perception	NOUN
eblip-17911	76	22	of	of	ADP
eblip-17911	76	23	formality	formality	NOUN
eblip-17911	76	24	(	(	PUNCT
eblip-17911	76	25	kvale	kvale	NOUN
eblip-17911	76	26	,	,	PUNCT
eblip-17911	76	27	1996	1996	NUM
eblip-17911	76	28	;	;	PUNCT
eblip-17911	76	29	leedy	leedy	PROPN
eblip-17911	76	30	&	&	CCONJ
eblip-17911	76	31	ormrod	ormrod	PROPN
eblip-17911	76	32	,	,	PUNCT
eblip-17911	76	33	2009	2009	NUM
eblip-17911	76	34	;	;	PUNCT
eblip-17911	76	35	patton	patton	PROPN
eblip-17911	76	36	,	,	PUNCT
eblip-17911	76	37	2002	2002	NUM
eblip-17911	76	38	)	)	PUNCT
eblip-17911	76	39	.	.	PUNCT
eblip-17911	77	1	semi	semi	ADJ
eblip-17911	77	2	-	-	ADJ
eblip-17911	77	3	structured	structured	ADJ
eblip-17911	77	4	interviews	interview	NOUN
eblip-17911	77	5	were	be	AUX
eblip-17911	77	6	used	use	VERB
eblip-17911	77	7	to	to	PART
eblip-17911	77	8	facilitate	facilitate	VERB
eblip-17911	77	9	the	the	DET
eblip-17911	77	10	discovery	discovery	NOUN
eblip-17911	77	11	of	of	ADP
eblip-17911	77	12	common	common	ADJ
eblip-17911	77	13	themes	theme	NOUN
eblip-17911	77	14	,	,	PUNCT
eblip-17911	77	15	while	while	SCONJ
eblip-17911	77	16	allowing	allow	VERB
eblip-17911	77	17	participants	participant	NOUN
eblip-17911	77	18	to	to	PART
eblip-17911	77	19	fully	fully	ADV
eblip-17911	77	20	articulate	articulate	VERB
eblip-17911	77	21	their	their	PRON
eblip-17911	77	22	unique	unique	ADJ
eblip-17911	77	23	perspectives	perspective	NOUN
eblip-17911	77	24	(	(	PUNCT
eblip-17911	77	25	seidman	seidman	NOUN
eblip-17911	77	26	,	,	PUNCT
eblip-17911	77	27	2005	2005	NUM
eblip-17911	77	28	)	)	PUNCT
eblip-17911	77	29	.	.	PUNCT
eblip-17911	78	1	during	during	ADP
eblip-17911	78	2	interviews	interview	NOUN
eblip-17911	78	3	,	,	PUNCT
eblip-17911	78	4	participants	participant	NOUN
eblip-17911	78	5	were	be	AUX
eblip-17911	78	6	asked	ask	VERB
eblip-17911	78	7	to	to	PART
eblip-17911	78	8	share	share	VERB
eblip-17911	78	9	their	their	PRON
eblip-17911	78	10	perceptions	perception	NOUN
eblip-17911	78	11	about	about	ADP
eblip-17911	78	12	two	two	NUM
eblip-17911	78	13	virtual	virtual	ADJ
eblip-17911	78	14	reference	reference	NOUN
eblip-17911	78	15	transcripts	transcript	NOUN
eblip-17911	78	16	,	,	PUNCT
eblip-17911	78	17	each	each	PRON
eblip-17911	78	18	portraying	portray	VERB
eblip-17911	78	19	a	a	DET
eblip-17911	78	20	librarian	librarian	ADJ
eblip-17911	78	21	and	and	CCONJ
eblip-17911	78	22	undergraduate	undergraduate	ADJ
eblip-17911	78	23	student	student	NOUN
eblip-17911	78	24	asking	ask	VERB
eblip-17911	78	25	a	a	DET
eblip-17911	78	26	question	question	NOUN
eblip-17911	78	27	.	.	PUNCT
eblip-17911	79	1	one	one	NUM
eblip-17911	79	2	transcript	transcript	NOUN
eblip-17911	79	3	portrayed	portray	VERB
eblip-17911	79	4	a	a	DET
eblip-17911	79	5	formal	formal	ADJ
eblip-17911	79	6	librarian	librarian	NOUN
eblip-17911	79	7	;	;	PUNCT
eblip-17911	79	8	the	the	DET
eblip-17911	79	9	other	other	ADJ
eblip-17911	79	10	,	,	PUNCT
eblip-17911	79	11	a	a	DET
eblip-17911	79	12	librarian	librarian	NOUN
eblip-17911	79	13	using	use	VERB
eblip-17911	79	14	informal	informal	ADJ
eblip-17911	79	15	language	language	NOUN
eblip-17911	79	16	.	.	PUNCT
eblip-17911	80	1	see	see	VERB
eblip-17911	80	2	appendices	appendix	NOUN
eblip-17911	80	3	a	a	PRON
eblip-17911	80	4	and	and	CCONJ
eblip-17911	80	5	b	b	NOUN
eblip-17911	80	6	to	to	PART
eblip-17911	80	7	view	view	VERB
eblip-17911	80	8	the	the	DET
eblip-17911	80	9	transcripts	transcript	NOUN
eblip-17911	80	10	that	that	PRON
eblip-17911	80	11	were	be	AUX
eblip-17911	80	12	used	use	VERB
eblip-17911	80	13	for	for	ADP
eblip-17911	80	14	all	all	DET
eblip-17911	80	15	interviews	interview	NOUN
eblip-17911	80	16	.	.	PUNCT
eblip-17911	80	17	  	  	SPACE
eblip-17911	81	1	sampling	sample	VERB
eblip-17911	81	2	/	/	SYM
eblip-17911	81	3	participants	participant	NOUN
eblip-17911	81	4	  	  	SPACE
eblip-17911	81	5	phenomenological	phenomenological	ADJ
eblip-17911	81	6	studies	study	NOUN
eblip-17911	81	7	seek	seek	VERB
eblip-17911	81	8	to	to	PART
eblip-17911	81	9	understand	understand	VERB
eblip-17911	81	10	the	the	DET
eblip-17911	81	11	perspectives	perspective	NOUN
eblip-17911	81	12	of	of	ADP
eblip-17911	81	13	individuals	individual	NOUN
eblip-17911	81	14	with	with	ADP
eblip-17911	81	15	direct	direct	ADJ
eblip-17911	81	16	lived	live	VERB
eblip-17911	81	17	experience	experience	NOUN
eblip-17911	81	18	with	with	ADP
eblip-17911	81	19	the	the	DET
eblip-17911	81	20	phenomenon	phenomenon	NOUN
eblip-17911	81	21	under	under	ADP
eblip-17911	81	22	study	study	NOUN
eblip-17911	81	23	(	(	PUNCT
eblip-17911	81	24	leedy	leedy	PROPN
eblip-17911	81	25	&	&	CCONJ
eblip-17911	81	26	ormrod	ormrod	PROPN
eblip-17911	81	27	,	,	PUNCT
eblip-17911	81	28	2009	2009	NUM
eblip-17911	81	29	;	;	PUNCT
eblip-17911	81	30	patton	patton	PROPN
eblip-17911	81	31	,	,	PUNCT
eblip-17911	81	32	2002	2002	NUM
eblip-17911	81	33	)	)	PUNCT
eblip-17911	81	34	.	.	PUNCT
eblip-17911	82	1	in	in	ADP
eblip-17911	82	2	this	this	DET
eblip-17911	82	3	study	study	NOUN
eblip-17911	82	4	,	,	PUNCT
eblip-17911	82	5	“	"	PUNCT
eblip-17911	82	6	lived	live	VERB
eblip-17911	82	7	experience	experience	NOUN
eblip-17911	82	8	”	"	PUNCT
eblip-17911	82	9	was	be	AUX
eblip-17911	82	10	supplied	supply	VERB
eblip-17911	82	11	in	in	ADP
eblip-17911	82	12	the	the	DET
eblip-17911	82	13	form	form	NOUN
eblip-17911	82	14	of	of	ADP
eblip-17911	82	15	transcripts	transcript	NOUN
eblip-17911	82	16	,	,	PUNCT
eblip-17911	82	17	however	however	ADV
eblip-17911	82	18	;	;	PUNCT
eblip-17911	82	19	it	it	PRON
eblip-17911	82	20	was	be	AUX
eblip-17911	82	21	essential	essential	ADJ
eblip-17911	82	22	that	that	SCONJ
eblip-17911	82	23	participants	participant	NOUN
eblip-17911	82	24	could	could	AUX
eblip-17911	82	25	relate	relate	VERB
eblip-17911	82	26	to	to	ADP
eblip-17911	82	27	the	the	DET
eblip-17911	82	28	user	user	NOUN
eblip-17911	82	29	shown	show	VERB
eblip-17911	82	30	,	,	PUNCT
eblip-17911	82	31	who	who	PRON
eblip-17911	82	32	was	be	AUX
eblip-17911	82	33	designed	design	VERB
eblip-17911	82	34	to	to	PART
eblip-17911	82	35	resemble	resemble	VERB
eblip-17911	82	36	a	a	DET
eblip-17911	82	37	17to	17to	ADJ
eblip-17911	82	38	25	25	NUM
eblip-17911	82	39	-	-	PUNCT
eblip-17911	82	40	year	year	NOUN
eblip-17911	82	41	-	-	PUNCT
eblip-17911	82	42	old	old	ADJ
eblip-17911	82	43	student	student	NOUN
eblip-17911	82	44	.	.	PUNCT
eblip-17911	83	1	thus	thus	ADV
eblip-17911	83	2	,	,	PUNCT
eblip-17911	83	3	purposive	purposive	ADJ
eblip-17911	83	4	sampling	sampling	NOUN
eblip-17911	83	5	strategies	strategy	NOUN
eblip-17911	83	6	were	be	AUX
eblip-17911	83	7	used	use	VERB
eblip-17911	83	8	to	to	PART
eblip-17911	83	9	recruit	recruit	VERB
eblip-17911	83	10	participants	participant	NOUN
eblip-17911	83	11	similar	similar	ADJ
eblip-17911	83	12	to	to	ADP
eblip-17911	83	13	the	the	DET
eblip-17911	83	14	user	user	NOUN
eblip-17911	83	15	in	in	ADP
eblip-17911	83	16	the	the	DET
eblip-17911	83	17	transcripts	transcript	NOUN
eblip-17911	83	18	.	.	PUNCT
eblip-17911	84	1	participants	participant	NOUN
eblip-17911	84	2	were	be	AUX
eblip-17911	84	3	required	require	VERB
eblip-17911	84	4	to	to	PART
eblip-17911	84	5	be	be	AUX
eblip-17911	84	6	between	between	ADP
eblip-17911	84	7	the	the	DET
eblip-17911	84	8	ages	age	NOUN
eblip-17911	84	9	of	of	ADP
eblip-17911	84	10	17	17	NUM
eblip-17911	84	11	and	and	CCONJ
eblip-17911	84	12	25	25	NUM
eblip-17911	84	13	,	,	PUNCT
eblip-17911	84	14	native	native	ADJ
eblip-17911	84	15	english	english	ADJ
eblip-17911	84	16	speakers	speaker	NOUN
eblip-17911	84	17	,	,	PUNCT
eblip-17911	84	18	registered	register	VERB
eblip-17911	84	19	as	as	ADP
eblip-17911	84	20	students	student	NOUN
eblip-17911	84	21	at	at	ADP
eblip-17911	84	22	the	the	DET
eblip-17911	84	23	university	university	PROPN
eblip-17911	84	24	of	of	ADP
eblip-17911	84	25	alberta	alberta	PROPN
eblip-17911	84	26	,	,	PUNCT
eblip-17911	84	27	and	and	CCONJ
eblip-17911	84	28	have	have	AUX
eblip-17911	84	29	had	have	VERB
eblip-17911	84	30	experience	experience	NOUN
eblip-17911	84	31	using	use	VERB
eblip-17911	84	32	instant	instant	ADJ
eblip-17911	84	33	messaging	messaging	NOUN
eblip-17911	84	34	.	.	PUNCT
eblip-17911	84	35	  	  	SPACE
eblip-17911	85	1	recruitment	recruitment	NOUN
eblip-17911	85	2	posters	poster	NOUN
eblip-17911	85	3	were	be	AUX
eblip-17911	85	4	placed	place	VERB
eblip-17911	85	5	at	at	ADP
eblip-17911	85	6	the	the	DET
eblip-17911	85	7	university	university	PROPN
eblip-17911	85	8	of	of	ADP
eblip-17911	85	9	alberta	alberta	PROPN
eblip-17911	85	10	and	and	CCONJ
eblip-17911	85	11	electronic	electronic	ADJ
eblip-17911	85	12	advertisements	advertisement	NOUN
eblip-17911	85	13	posted	post	VERB
eblip-17911	85	14	on	on	ADP
eblip-17911	85	15	student	student	NOUN
eblip-17911	85	16	mailing	mailing	NOUN
eblip-17911	85	17	lists	list	NOUN
eblip-17911	85	18	.	.	PUNCT
eblip-17911	86	1	participants	participant	NOUN
eblip-17911	86	2	were	be	AUX
eblip-17911	86	3	self	self	NOUN
eblip-17911	86	4	-	-	PUNCT
eblip-17911	86	5	selected	select	VERB
eblip-17911	86	6	by	by	ADP
eblip-17911	86	7	contacting	contact	VERB
eblip-17911	86	8	the	the	DET
eblip-17911	86	9	researcher	researcher	NOUN
eblip-17911	86	10	and	and	CCONJ
eblip-17911	86	11	volunteering	volunteer	VERB
eblip-17911	86	12	to	to	PART
eblip-17911	86	13	participate	participate	VERB
eblip-17911	86	14	.	.	PUNCT
eblip-17911	87	1	five	five	NUM
eblip-17911	87	2	participants	participant	NOUN
eblip-17911	87	3	from	from	ADP
eblip-17911	87	4	the	the	DET
eblip-17911	87	5	university	university	PROPN
eblip-17911	87	6	of	of	ADP
eblip-17911	87	7	alberta	alberta	PROPN
eblip-17911	87	8	took	take	VERB
eblip-17911	87	9	part	part	NOUN
eblip-17911	87	10	,	,	PUNCT
eblip-17911	87	11	including	include	VERB
eblip-17911	87	12	three	three	NUM
eblip-17911	87	13	graduate	graduate	ADJ
eblip-17911	87	14	students	student	NOUN
eblip-17911	87	15	(	(	PUNCT
eblip-17911	87	16	participants	participant	NOUN
eblip-17911	87	17	3	3	NUM
eblip-17911	87	18	,	,	PUNCT
eblip-17911	87	19	4	4	NUM
eblip-17911	87	20	,	,	PUNCT
eblip-17911	87	21	and	and	CCONJ
eblip-17911	87	22	5	5	NUM
eblip-17911	87	23	)	)	PUNCT
eblip-17911	87	24	and	and	CCONJ
eblip-17911	87	25	two	two	NUM
eblip-17911	87	26	undergraduate	undergraduate	ADJ
eblip-17911	87	27	students	student	NOUN
eblip-17911	87	28	(	(	PUNCT
eblip-17911	87	29	participants	participant	NOUN
eblip-17911	87	30	1	1	NUM
eblip-17911	87	31	and	and	CCONJ
eblip-17911	87	32	2	2	NUM
eblip-17911	87	33	)	)	PUNCT
eblip-17911	87	34	.	.	PUNCT
eblip-17911	88	1	all	all	PRON
eblip-17911	88	2	were	be	AUX
eblip-17911	88	3	female	female	ADJ
eblip-17911	88	4	and	and	CCONJ
eblip-17911	88	5	within	within	ADP
eblip-17911	88	6	the	the	DET
eblip-17911	88	7	age	age	NOUN
eblip-17911	88	8	range	range	NOUN
eblip-17911	88	9	of	of	ADP
eblip-17911	88	10	18	18	NUM
eblip-17911	88	11	to	to	PART
eblip-17911	88	12	24	24	NUM
eblip-17911	88	13	.	.	PUNCT
eblip-17911	89	1	all	all	PRON
eblip-17911	89	2	gave	give	VERB
eblip-17911	89	3	their	their	PRON
eblip-17911	89	4	informed	informed	ADJ
eblip-17911	89	5	consent	consent	NOUN
eblip-17911	89	6	before	before	ADP
eblip-17911	89	7	participating	participate	VERB
eblip-17911	89	8	and	and	CCONJ
eblip-17911	89	9	were	be	AUX
eblip-17911	89	10	assigned	assign	VERB
eblip-17911	89	11	pseudonyms	pseudonym	NOUN
eblip-17911	89	12	to	to	PART
eblip-17911	89	13	preserve	preserve	VERB
eblip-17911	89	14	anonymity	anonymity	NOUN
eblip-17911	89	15	.	.	PUNCT
eblip-17911	89	16	  	  	SPACE
eblip-17911	89	17	data	datum	NOUN
eblip-17911	89	18	collection	collection	NOUN
eblip-17911	89	19	  	  	SPACE
eblip-17911	89	20	during	during	ADP
eblip-17911	89	21	interviews	interview	NOUN
eblip-17911	89	22	,	,	PUNCT
eblip-17911	89	23	participants	participant	NOUN
eblip-17911	89	24	responded	respond	VERB
eblip-17911	89	25	to	to	ADP
eblip-17911	89	26	two	two	NUM
eblip-17911	89	27	virtual	virtual	ADJ
eblip-17911	89	28	reference	reference	NOUN
eblip-17911	89	29	transcripts	transcript	NOUN
eblip-17911	89	30	,	,	PUNCT
eblip-17911	89	31	each	each	PRON
eblip-17911	89	32	portraying	portray	VERB
eblip-17911	89	33	a	a	DET
eblip-17911	89	34	librarian	librarian	NOUN
eblip-17911	89	35	and	and	CCONJ
eblip-17911	89	36	a	a	DET
eblip-17911	89	37	student	student	NOUN
eblip-17911	89	38	asking	ask	VERB
eblip-17911	89	39	a	a	DET
eblip-17911	89	40	question	question	NOUN
eblip-17911	89	41	.	.	PUNCT
eblip-17911	90	1	one	one	NUM
eblip-17911	90	2	portrayed	portray	VERB
eblip-17911	90	3	a	a	DET
eblip-17911	90	4	librarian	librarian	NOUN
eblip-17911	90	5	using	use	VERB
eblip-17911	90	6	formal	formal	ADJ
eblip-17911	90	7	language	language	NOUN
eblip-17911	90	8	,	,	PUNCT
eblip-17911	90	9	while	while	SCONJ
eblip-17911	90	10	the	the	DET
eblip-17911	90	11	other	other	ADJ
eblip-17911	90	12	portrayed	portray	VERB
eblip-17911	90	13	a	a	DET
eblip-17911	90	14	librarian	librarian	NOUN
eblip-17911	90	15	using	use	VERB
eblip-17911	90	16	informal	informal	ADJ
eblip-17911	90	17	language	language	NOUN
eblip-17911	90	18	(	(	PUNCT
eblip-17911	90	19	see	see	VERB
eblip-17911	90	20	appendices	appendix	NOUN
eblip-17911	90	21	a	a	PRON
eblip-17911	90	22	and	and	CCONJ
eblip-17911	90	23	b	b	NOUN
eblip-17911	90	24	)	)	PUNCT
eblip-17911	90	25	.	.	PUNCT
eblip-17911	91	1	participants	participant	NOUN
eblip-17911	91	2	were	be	AUX
eblip-17911	91	3	asked	ask	VERB
eblip-17911	91	4	to	to	PART
eblip-17911	91	5	read	read	VERB
eblip-17911	91	6	and	and	CCONJ
eblip-17911	91	7	comment	comment	VERB
eblip-17911	91	8	on	on	ADP
eblip-17911	91	9	both	both	DET
eblip-17911	91	10	transcripts	transcript	NOUN
eblip-17911	91	11	,	,	PUNCT
eblip-17911	91	12	alternatively	alternatively	ADV
eblip-17911	91	13	reading	read	VERB
eblip-17911	91	14	either	either	CCONJ
eblip-17911	91	15	the	the	DET
eblip-17911	91	16	formal	formal	ADJ
eblip-17911	91	17	or	or	CCONJ
eblip-17911	91	18	informal	informal	ADJ
eblip-17911	91	19	transcript	transcript	NOUN
eblip-17911	91	20	to	to	PART
eblip-17911	91	21	begin	begin	VERB
eblip-17911	91	22	.	.	PUNCT
eblip-17911	92	1	participants	participant	NOUN
eblip-17911	92	2	were	be	AUX
eblip-17911	92	3	given	give	VERB
eblip-17911	92	4	pens	pen	NOUN
eblip-17911	92	5	,	,	PUNCT
eblip-17911	92	6	highlighters	highlighter	NOUN
eblip-17911	92	7	,	,	PUNCT
eblip-17911	92	8	and	and	CCONJ
eblip-17911	92	9	paper	paper	NOUN
eblip-17911	92	10	to	to	PART
eblip-17911	92	11	record	record	VERB
eblip-17911	92	12	their	their	PRON
eblip-17911	92	13	thoughts	thought	NOUN
eblip-17911	92	14	on	on	ADP
eblip-17911	92	15	each	each	DET
eblip-17911	92	16	transcript	transcript	NOUN
eblip-17911	92	17	.	.	PUNCT
eblip-17911	93	1	after	after	ADP
eblip-17911	93	2	allowing	allow	VERB
eblip-17911	93	3	for	for	ADP
eblip-17911	93	4	careful	careful	ADJ
eblip-17911	93	5	reading	reading	NOUN
eblip-17911	93	6	and	and	CCONJ
eblip-17911	93	7	scrutinizing	scrutinizing	NOUN
eblip-17911	93	8	of	of	ADP
eblip-17911	93	9	the	the	DET
eblip-17911	93	10	transcripts	transcript	NOUN
eblip-17911	93	11	,	,	PUNCT
eblip-17911	93	12	the	the	DET
eblip-17911	93	13	researcher	researcher	NOUN
eblip-17911	93	14	posed	pose	VERB
eblip-17911	93	15	a	a	DET
eblip-17911	93	16	series	series	NOUN
eblip-17911	93	17	of	of	ADP
eblip-17911	93	18	open	open	ADJ
eblip-17911	93	19	-	-	PUNCT
eblip-17911	93	20	ended	end	VERB
eblip-17911	93	21	questions	question	NOUN
eblip-17911	93	22	centred	centre	VERB
eblip-17911	93	23	on	on	ADP
eblip-17911	93	24	themes	theme	NOUN
eblip-17911	93	25	of	of	ADP
eblip-17911	93	26	professionalism	professionalism	NOUN
eblip-17911	93	27	,	,	PUNCT
eblip-17911	93	28	competency	competency	NOUN
eblip-17911	93	29	,	,	PUNCT
eblip-17911	93	30	interpersonal	interpersonal	ADJ
eblip-17911	93	31	connection	connection	NOUN
eblip-17911	93	32	,	,	PUNCT
eblip-17911	93	33	and	and	CCONJ
eblip-17911	93	34	satisfaction	satisfaction	NOUN
eblip-17911	93	35	.	.	PUNCT
eblip-17911	94	1	transcripts	transcript	NOUN
eblip-17911	94	2	acted	act	VERB
eblip-17911	94	3	as	as	ADP
eblip-17911	94	4	a	a	DET
eblip-17911	94	5	lived	lived	ADJ
eblip-17911	94	6	experience	experience	NOUN
eblip-17911	94	7	eliciting	elicit	VERB
eblip-17911	94	8	more	more	ADV
eblip-17911	94	9	revealing	revealing	ADJ
eblip-17911	94	10	interview	interview	NOUN
eblip-17911	94	11	data	datum	NOUN
eblip-17911	94	12	than	than	ADP
eblip-17911	94	13	a	a	DET
eblip-17911	94	14	focus	focus	NOUN
eblip-17911	94	15	on	on	ADP
eblip-17911	94	16	abstract	abstract	ADJ
eblip-17911	94	17	experience	experience	NOUN
eblip-17911	94	18	or	or	CCONJ
eblip-17911	94	19	opinions	opinion	NOUN
eblip-17911	94	20	would	would	AUX
eblip-17911	94	21	(	(	PUNCT
eblip-17911	94	22	gubrium	gubrium	NOUN
eblip-17911	94	23	,	,	PUNCT
eblip-17911	94	24	2001	2001	NUM
eblip-17911	94	25	;	;	PUNCT
eblip-17911	94	26	leedy	leedy	PROPN
eblip-17911	94	27	&	&	CCONJ
eblip-17911	94	28	ormrod	ormrod	PROPN
eblip-17911	94	29	,	,	PUNCT
eblip-17911	94	30	2009	2009	NUM
eblip-17911	94	31	)	)	PUNCT
eblip-17911	94	32	.	.	PUNCT
eblip-17911	95	1	transcripts	transcript	NOUN
eblip-17911	95	2	were	be	AUX
eblip-17911	95	3	carefully	carefully	ADV
eblip-17911	95	4	constructed	construct	VERB
eblip-17911	95	5	based	base	VERB
eblip-17911	95	6	on	on	ADP
eblip-17911	95	7	previous	previous	ADJ
eblip-17911	95	8	research	research	NOUN
eblip-17911	95	9	.	.	PUNCT
eblip-17911	96	1	the	the	DET
eblip-17911	96	2	structure	structure	NOUN
eblip-17911	96	3	of	of	ADP
eblip-17911	96	4	each	each	PRON
eblip-17911	96	5	was	be	AUX
eblip-17911	96	6	based	base	VERB
eblip-17911	96	7	on	on	ADP
eblip-17911	96	8	published	publish	VERB
eblip-17911	96	9	examples	example	NOUN
eblip-17911	96	10	of	of	ADP
eblip-17911	96	11	virtual	virtual	ADJ
eblip-17911	96	12	reference	reference	NOUN
eblip-17911	96	13	transcripts	transcript	NOUN
eblip-17911	96	14	(	(	PUNCT
eblip-17911	96	15	fagan	fagan	PROPN
eblip-17911	96	16	&	&	CCONJ
eblip-17911	96	17	desai	desai	PROPN
eblip-17911	96	18	,	,	PUNCT
eblip-17911	96	19	2003	2003	NUM
eblip-17911	96	20	;	;	PUNCT
eblip-17911	96	21	radford	radford	PROPN
eblip-17911	96	22	,	,	PUNCT
eblip-17911	96	23	2006	2006	NUM
eblip-17911	96	24	;	;	PUNCT
eblip-17911	96	25	westbrook	westbrook	PROPN
eblip-17911	96	26	,	,	PUNCT
eblip-17911	96	27	2007	2007	NUM
eblip-17911	96	28	)	)	PUNCT
eblip-17911	96	29	,	,	PUNCT
eblip-17911	96	30	surveys	survey	NOUN
eblip-17911	96	31	of	of	ADP
eblip-17911	96	32	vrs	vrs	PROPN
eblip-17911	96	33	(	(	PUNCT
eblip-17911	96	34	houlson	houlson	PROPN
eblip-17911	96	35	,	,	PUNCT
eblip-17911	96	36	mccready	mccready	NOUN
eblip-17911	96	37	,	,	PUNCT
eblip-17911	96	38	&	&	CCONJ
eblip-17911	96	39	pfahl	pfahl	PROPN
eblip-17911	96	40	,	,	PUNCT
eblip-17911	96	41	2006	2006	NUM
eblip-17911	96	42	;	;	PUNCT
eblip-17911	96	43	rourke	rourke	PROPN
eblip-17911	96	44	&	&	CCONJ
eblip-17911	96	45	lupien	lupien	PROPN
eblip-17911	96	46	,	,	PUNCT
eblip-17911	96	47	2010	2010	NUM
eblip-17911	96	48	)	)	PUNCT
eblip-17911	96	49	,	,	PUNCT
eblip-17911	96	50	and	and	CCONJ
eblip-17911	96	51	the	the	DET
eblip-17911	96	52	rusa	rusa	NOUN
eblip-17911	96	53	(	(	PUNCT
eblip-17911	96	54	2004	2004	NUM
eblip-17911	96	55	)	)	PUNCT
eblip-17911	96	56	guidelines	guideline	NOUN
eblip-17911	96	57	for	for	ADP
eblip-17911	96	58	behavioral	behavioral	ADJ
eblip-17911	96	59	performance	performance	NOUN
eblip-17911	96	60	of	of	ADP
eblip-17911	96	61	reference	reference	NOUN
eblip-17911	96	62	and	and	CCONJ
eblip-17911	96	63	information	information	NOUN
eblip-17911	96	64	service	service	NOUN
eblip-17911	96	65	providers	provider	NOUN
eblip-17911	96	66	.	.	PUNCT
eblip-17911	97	1	the	the	DET
eblip-17911	97	2	formal	formal	ADJ
eblip-17911	97	3	librarian	librarian	NOUN
eblip-17911	97	4	’s	’s	PART
eblip-17911	97	5	language	language	NOUN
eblip-17911	97	6	was	be	AUX
eblip-17911	97	7	modelled	model	VERB
eblip-17911	97	8	on	on	ADP
eblip-17911	97	9	grammatically	grammatically	ADV
eblip-17911	97	10	correct	correct	ADJ
eblip-17911	97	11	english	english	NOUN
eblip-17911	97	12	such	such	ADJ
eblip-17911	97	13	as	as	SCONJ
eblip-17911	97	14	is	be	AUX
eblip-17911	97	15	seen	see	VERB
eblip-17911	97	16	in	in	ADP
eblip-17911	97	17	a	a	DET
eblip-17911	97	18	business	business	NOUN
eblip-17911	97	19	letter	letter	NOUN
eblip-17911	97	20	and	and	CCONJ
eblip-17911	97	21	lacked	lack	VERB
eblip-17911	97	22	informality	informality	NOUN
eblip-17911	97	23	markers	marker	NOUN
eblip-17911	97	24	such	such	ADJ
eblip-17911	97	25	as	as	ADP
eblip-17911	97	26	linguistic	linguistic	ADJ
eblip-17911	97	27	contractions	contraction	NOUN
eblip-17911	97	28	(	(	PUNCT
eblip-17911	97	29	e.g.	e.g.	ADV
eblip-17911	97	30	,	,	PUNCT
eblip-17911	97	31	“	"	PUNCT
eblip-17911	97	32	it	it	PRON
eblip-17911	97	33	is	be	AUX
eblip-17911	97	34	”	"	PUNCT
eblip-17911	97	35	instead	instead	ADV
eblip-17911	97	36	of	of	ADP
eblip-17911	97	37	“	"	PUNCT
eblip-17911	97	38	it	it	PRON
eblip-17911	97	39	’s	’s	ADV
eblip-17911	97	40	”	"	PUNCT
eblip-17911	97	41	)	)	PUNCT
eblip-17911	97	42	.	.	PUNCT
eblip-17911	98	1	the	the	DET
eblip-17911	98	2	informal	informal	ADJ
eblip-17911	98	3	librarian	librarian	PROPN
eblip-17911	98	4	’s	’s	PART
eblip-17911	98	5	language	language	NOUN
eblip-17911	98	6	used	use	VERB
eblip-17911	98	7	informality	informality	NOUN
eblip-17911	98	8	markers	marker	NOUN
eblip-17911	98	9	such	such	ADJ
eblip-17911	98	10	as	as	ADP
eblip-17911	98	11	abbreviations	abbreviation	NOUN
eblip-17911	98	12	,	,	PUNCT
eblip-17911	98	13	emoticons	emoticon	NOUN
eblip-17911	98	14	,	,	PUNCT
eblip-17911	98	15	colloquial	colloquial	ADJ
eblip-17911	98	16	grammar	grammar	NOUN
eblip-17911	98	17	,	,	PUNCT
eblip-17911	98	18	informal	informal	ADJ
eblip-17911	98	19	punctuation	punctuation	NOUN
eblip-17911	98	20	,	,	PUNCT
eblip-17911	98	21	linguistic	linguistic	ADJ
eblip-17911	98	22	contractions	contraction	NOUN
eblip-17911	98	23	,	,	PUNCT
eblip-17911	98	24	and	and	CCONJ
eblip-17911	98	25	prosodic	prosodic	ADJ
eblip-17911	98	26	features	feature	NOUN
eblip-17911	98	27	(	(	PUNCT
eblip-17911	98	28	e.g.	e.g.	ADV
eblip-17911	98	29	,	,	PUNCT
eblip-17911	98	30	“	"	PUNCT
eblip-17911	98	31	.	.	PUNCT
eblip-17911	98	32	.	.	PUNCT
eblip-17911	98	33	.	.	PUNCT
eblip-17911	98	34	”	"	PUNCT
eblip-17911	99	1	for	for	ADP
eblip-17911	99	2	time	time	NOUN
eblip-17911	99	3	passage	passage	NOUN
eblip-17911	99	4	)	)	PUNCT
eblip-17911	99	5	,	,	PUNCT
eblip-17911	99	6	based	base	VERB
eblip-17911	99	7	on	on	ADP
eblip-17911	99	8	research	research	NOUN
eblip-17911	99	9	by	by	ADP
eblip-17911	99	10	haas	haas	PROPN
eblip-17911	99	11	(	(	PUNCT
eblip-17911	99	12	2011	2011	NUM
eblip-17911	99	13	)	)	PUNCT
eblip-17911	99	14	,	,	PUNCT
eblip-17911	99	15	park	park	NOUN
eblip-17911	99	16	(	(	PUNCT
eblip-17911	99	17	2008a	2008a	NUM
eblip-17911	99	18	,	,	PUNCT
eblip-17911	99	19	2008b	2008b	NUM
eblip-17911	99	20	)	)	PUNCT
eblip-17911	99	21	,	,	PUNCT
eblip-17911	99	22	radford	radford	PROPN
eblip-17911	99	23	(	(	PUNCT
eblip-17911	99	24	2006	2006	NUM
eblip-17911	99	25	)	)	PUNCT
eblip-17911	99	26	,	,	PUNCT
eblip-17911	99	27	and	and	CCONJ
eblip-17911	99	28	westbrook	westbrook	PROPN
eblip-17911	99	29	(	(	PUNCT
eblip-17911	99	30	2007	2007	NUM
eblip-17911	99	31	)	)	PUNCT
eblip-17911	99	32	.	.	PUNCT
eblip-17911	100	1	finally	finally	ADV
eblip-17911	100	2	,	,	PUNCT
eblip-17911	100	3	the	the	DET
eblip-17911	100	4	language	language	NOUN
eblip-17911	100	5	of	of	ADP
eblip-17911	100	6	the	the	DET
eblip-17911	100	7	user	user	NOUN
eblip-17911	100	8	was	be	AUX
eblip-17911	100	9	modelled	model	VERB
eblip-17911	100	10	on	on	ADP
eblip-17911	100	11	studies	study	NOUN
eblip-17911	100	12	of	of	ADP
eblip-17911	100	13	17to	17to	ADJ
eblip-17911	100	14	25	25	NUM
eblip-17911	100	15	-	-	PUNCT
eblip-17911	100	16	year	year	NOUN
eblip-17911	100	17	-	-	PUNCT
eblip-17911	100	18	olds	old	NOUN
eblip-17911	100	19	’	'	PUNCT
eblip-17911	100	20	cmc	cmc	NOUN
eblip-17911	100	21	communication	communication	NOUN
eblip-17911	100	22	,	,	PUNCT
eblip-17911	100	23	including	include	VERB
eblip-17911	100	24	linguistic	linguistic	ADJ
eblip-17911	100	25	analysis	analysis	NOUN
eblip-17911	100	26	conducted	conduct	VERB
eblip-17911	100	27	by	by	ADP
eblip-17911	100	28	baron	baron	NOUN
eblip-17911	100	29	(	(	PUNCT
eblip-17911	100	30	2004	2004	NUM
eblip-17911	100	31	)	)	PUNCT
eblip-17911	100	32	,	,	PUNCT
eblip-17911	100	33	haas	haas	PROPN
eblip-17911	100	34	(	(	PUNCT
eblip-17911	100	35	2011	2011	NUM
eblip-17911	100	36	)	)	PUNCT
eblip-17911	100	37	,	,	PUNCT
eblip-17911	100	38	and	and	CCONJ
eblip-17911	100	39	maness	maness	NOUN
eblip-17911	100	40	(	(	PUNCT
eblip-17911	100	41	2008	2008	NUM
eblip-17911	100	42	)	)	PUNCT
eblip-17911	100	43	.	.	PUNCT
eblip-17911	100	44	  	  	SPACE
eblip-17911	101	1	data	datum	NOUN
eblip-17911	101	2	analysis	analysis	NOUN
eblip-17911	101	3	  	  	SPACE
eblip-17911	101	4	transcribed	transcribe	VERB
eblip-17911	101	5	participant	participant	ADJ
eblip-17911	101	6	interviews	interview	NOUN
eblip-17911	101	7	were	be	AUX
eblip-17911	101	8	subjected	subject	VERB
eblip-17911	101	9	to	to	ADP
eblip-17911	101	10	in	in	ADP
eblip-17911	101	11	-	-	PUNCT
eblip-17911	101	12	depth	depth	NOUN
eblip-17911	101	13	qualitative	qualitative	NOUN
eblip-17911	101	14	analysis	analysis	NOUN
eblip-17911	101	15	using	use	VERB
eblip-17911	101	16	an	an	DET
eblip-17911	101	17	approach	approach	NOUN
eblip-17911	101	18	similar	similar	ADJ
eblip-17911	101	19	to	to	ADP
eblip-17911	101	20	groenewald	groenewald	PROPN
eblip-17911	101	21	’s	’s	PART
eblip-17911	101	22	(	(	PUNCT
eblip-17911	101	23	2004	2004	NUM
eblip-17911	101	24	)	)	PUNCT
eblip-17911	101	25	,	,	PUNCT
eblip-17911	101	26	involving	involve	VERB
eblip-17911	101	27	phenomenological	phenomenological	ADJ
eblip-17911	101	28	reduction	reduction	NOUN
eblip-17911	101	29	,	,	PUNCT
eblip-17911	101	30	delineation	delineation	NOUN
eblip-17911	101	31	of	of	ADP
eblip-17911	101	32	units	unit	NOUN
eblip-17911	101	33	of	of	ADP
eblip-17911	101	34	meaning	meaning	NOUN
eblip-17911	101	35	,	,	PUNCT
eblip-17911	101	36	individual	individual	ADJ
eblip-17911	101	37	theme	theme	NOUN
eblip-17911	101	38	formation	formation	NOUN
eblip-17911	101	39	,	,	PUNCT
eblip-17911	101	40	and	and	CCONJ
eblip-17911	101	41	the	the	DET
eblip-17911	101	42	extraction	extraction	NOUN
eblip-17911	101	43	of	of	ADP
eblip-17911	101	44	general	general	ADJ
eblip-17911	101	45	and	and	CCONJ
eblip-17911	101	46	unique	unique	ADJ
eblip-17911	101	47	themes	theme	NOUN
eblip-17911	101	48	for	for	ADP
eblip-17911	101	49	all	all	DET
eblip-17911	101	50	interviews	interview	NOUN
eblip-17911	101	51	.	.	PUNCT
eblip-17911	101	52	  	  	SPACE
eblip-17911	102	1	each	each	DET
eblip-17911	102	2	individual	individual	ADJ
eblip-17911	102	3	interview	interview	NOUN
eblip-17911	102	4	was	be	AUX
eblip-17911	102	5	analyzed	analyze	VERB
eblip-17911	102	6	through	through	ADP
eblip-17911	102	7	multiple	multiple	ADJ
eblip-17911	102	8	readings	reading	NOUN
eblip-17911	102	9	.	.	PUNCT
eblip-17911	103	1	units	unit	NOUN
eblip-17911	103	2	of	of	ADP
eblip-17911	103	3	meaning	meaning	NOUN
eblip-17911	103	4	were	be	AUX
eblip-17911	103	5	delineated	delineate	VERB
eblip-17911	103	6	by	by	ADP
eblip-17911	103	7	considering	consider	VERB
eblip-17911	103	8	the	the	DET
eblip-17911	103	9	literal	literal	ADJ
eblip-17911	103	10	content	content	NOUN
eblip-17911	103	11	of	of	ADP
eblip-17911	103	12	the	the	DET
eblip-17911	103	13	transcribed	transcribe	VERB
eblip-17911	103	14	interviews	interview	NOUN
eblip-17911	103	15	,	,	PUNCT
eblip-17911	103	16	the	the	DET
eblip-17911	103	17	number	number	NOUN
eblip-17911	103	18	of	of	ADP
eblip-17911	103	19	times	time	NOUN
eblip-17911	103	20	a	a	DET
eblip-17911	103	21	meaning	meaning	NOUN
eblip-17911	103	22	was	be	AUX
eblip-17911	103	23	mentioned	mention	VERB
eblip-17911	103	24	,	,	PUNCT
eblip-17911	103	25	and	and	CCONJ
eblip-17911	103	26	how	how	SCONJ
eblip-17911	103	27	the	the	DET
eblip-17911	103	28	meaning	meaning	NOUN
eblip-17911	103	29	was	be	AUX
eblip-17911	103	30	stated	state	VERB
eblip-17911	103	31	through	through	ADP
eblip-17911	103	32	paralinguistic	paralinguistic	ADJ
eblip-17911	103	33	and	and	CCONJ
eblip-17911	103	34	non	non	ADJ
eblip-17911	103	35	-	-	ADJ
eblip-17911	103	36	verbal	verbal	ADJ
eblip-17911	103	37	cues	cue	NOUN
eblip-17911	103	38	recorded	record	VERB
eblip-17911	103	39	during	during	ADP
eblip-17911	103	40	interviews	interview	NOUN
eblip-17911	103	41	(	(	PUNCT
eblip-17911	103	42	groenewald	groenewald	ADJ
eblip-17911	103	43	,	,	PUNCT
eblip-17911	103	44	2004	2004	NUM
eblip-17911	103	45	)	)	PUNCT
eblip-17911	103	46	.	.	PUNCT
eblip-17911	104	1	major	major	ADJ
eblip-17911	104	2	units	unit	NOUN
eblip-17911	104	3	of	of	ADP
eblip-17911	104	4	meaning	meaning	NOUN
eblip-17911	104	5	were	be	AUX
eblip-17911	104	6	tabulated	tabulate	VERB
eblip-17911	104	7	using	use	VERB
eblip-17911	104	8	microsoft	microsoft	PROPN
eblip-17911	104	9	excel	excel	VERB
eblip-17911	104	10	along	along	ADP
eblip-17911	104	11	with	with	ADP
eblip-17911	104	12	representative	representative	ADJ
eblip-17911	104	13	quotes	quote	NOUN
eblip-17911	104	14	to	to	PART
eblip-17911	104	15	identify	identify	VERB
eblip-17911	104	16	.	.	PUNCT
eblip-17911	104	17	  	  	SPACE
eblip-17911	105	1	following	follow	VERB
eblip-17911	105	2	this	this	PRON
eblip-17911	105	3	,	,	PUNCT
eblip-17911	105	4	commonalities	commonality	NOUN
eblip-17911	105	5	amongst	amongst	ADP
eblip-17911	105	6	participants	participant	NOUN
eblip-17911	105	7	were	be	AUX
eblip-17911	105	8	identified	identify	VERB
eblip-17911	105	9	by	by	ADP
eblip-17911	105	10	comparing	compare	VERB
eblip-17911	105	11	individual	individual	ADJ
eblip-17911	105	12	themes	theme	NOUN
eblip-17911	105	13	,	,	PUNCT
eblip-17911	105	14	while	while	SCONJ
eblip-17911	105	15	ensuring	ensure	VERB
eblip-17911	105	16	that	that	SCONJ
eblip-17911	105	17	minority	minority	NOUN
eblip-17911	105	18	voices	voice	NOUN
eblip-17911	105	19	were	be	AUX
eblip-17911	105	20	not	not	PART
eblip-17911	105	21	lost	lose	VERB
eblip-17911	105	22	amongst	amongst	ADP
eblip-17911	105	23	the	the	DET
eblip-17911	105	24	majority	majority	NOUN
eblip-17911	105	25	themes	theme	NOUN
eblip-17911	105	26	(	(	PUNCT
eblip-17911	105	27	groenewald	groenewald	ADJ
eblip-17911	105	28	,	,	PUNCT
eblip-17911	105	29	2004).throughout	2004).throughout	VERB
eblip-17911	105	30	the	the	DET
eblip-17911	105	31	data	datum	NOUN
eblip-17911	105	32	analysis	analysis	NOUN
eblip-17911	105	33	process	process	NOUN
eblip-17911	105	34	,	,	PUNCT
eblip-17911	105	35	the	the	DET
eblip-17911	105	36	researcher	researcher	NOUN
eblip-17911	105	37	was	be	AUX
eblip-17911	105	38	conscious	conscious	ADJ
eblip-17911	105	39	of	of	ADP
eblip-17911	105	40	bracketing	bracket	VERB
eblip-17911	105	41	presuppositions	presupposition	NOUN
eblip-17911	105	42	.	.	PUNCT
eblip-17911	106	1	bracketing	bracket	VERB
eblip-17911	106	2	,	,	PUNCT
eblip-17911	106	3	or	or	CCONJ
eblip-17911	106	4	phenomenological	phenomenological	ADJ
eblip-17911	106	5	reduction	reduction	NOUN
eblip-17911	106	6	,	,	PUNCT
eblip-17911	106	7	refers	refer	VERB
eblip-17911	106	8	to	to	ADP
eblip-17911	106	9	the	the	DET
eblip-17911	106	10	deliberate	deliberate	ADJ
eblip-17911	106	11	and	and	CCONJ
eblip-17911	106	12	purposeful	purposeful	ADJ
eblip-17911	106	13	opening	opening	NOUN
eblip-17911	106	14	up	up	ADP
eblip-17911	106	15	of	of	ADP
eblip-17911	106	16	the	the	DET
eblip-17911	106	17	researcher	researcher	NOUN
eblip-17911	106	18	to	to	ADP
eblip-17911	106	19	the	the	DET
eblip-17911	106	20	phenomenon	phenomenon	NOUN
eblip-17911	106	21	(	(	PUNCT
eblip-17911	106	22	groenewald	groenewald	ADJ
eblip-17911	106	23	,	,	PUNCT
eblip-17911	106	24	2004	2004	NUM
eblip-17911	106	25	)	)	PUNCT
eblip-17911	106	26	.	.	PUNCT
eblip-17911	107	1	the	the	DET
eblip-17911	107	2	researcher	researcher	NOUN
eblip-17911	107	3	avoided	avoid	VERB
eblip-17911	107	4	projecting	projecting	NOUN
eblip-17911	107	5	interpretations	interpretation	NOUN
eblip-17911	107	6	and	and	CCONJ
eblip-17911	107	7	meanings	meaning	NOUN
eblip-17911	107	8	onto	onto	ADP
eblip-17911	107	9	the	the	DET
eblip-17911	107	10	participants	participant	NOUN
eblip-17911	107	11	by	by	ADP
eblip-17911	107	12	frequently	frequently	ADV
eblip-17911	107	13	returning	return	VERB
eblip-17911	107	14	to	to	ADP
eblip-17911	107	15	the	the	DET
eblip-17911	107	16	original	original	ADJ
eblip-17911	107	17	transcripts	transcript	NOUN
eblip-17911	107	18	and	and	CCONJ
eblip-17911	107	19	audio	audio	ADJ
eblip-17911	107	20	-	-	PUNCT
eblip-17911	107	21	recorded	record	VERB
eblip-17911	107	22	interviews	interview	NOUN
eblip-17911	107	23	to	to	PART
eblip-17911	107	24	avoid	avoid	VERB
eblip-17911	107	25	becoming	become	VERB
eblip-17911	107	26	too	too	ADV
eblip-17911	107	27	removed	remove	VERB
eblip-17911	107	28	from	from	ADP
eblip-17911	107	29	the	the	DET
eblip-17911	107	30	data	datum	NOUN
eblip-17911	107	31	(	(	PUNCT
eblip-17911	107	32	forde	forde	PROPN
eblip-17911	107	33	,	,	PUNCT
eblip-17911	107	34	2011	2011	NUM
eblip-17911	107	35	)	)	PUNCT
eblip-17911	107	36	.	.	PUNCT
eblip-17911	107	37	  	  	SPACE
eblip-17911	107	38	results	result	NOUN
eblip-17911	107	39	and	and	CCONJ
eblip-17911	107	40	discussion	discussion	NOUN
eblip-17911	107	41	  	  	SPACE
eblip-17911	107	42	authenticity	authenticity	NOUN
eblip-17911	107	43	  	  	SPACE
eblip-17911	107	44	to	to	PART
eblip-17911	107	45	address	address	VERB
eblip-17911	107	46	the	the	DET
eblip-17911	107	47	impact	impact	NOUN
eblip-17911	107	48	of	of	ADP
eblip-17911	107	49	formality	formality	NOUN
eblip-17911	107	50	on	on	ADP
eblip-17911	107	51	interpersonal	interpersonal	ADJ
eblip-17911	107	52	connection	connection	NOUN
eblip-17911	107	53	,	,	PUNCT
eblip-17911	107	54	participants	participant	NOUN
eblip-17911	107	55	were	be	AUX
eblip-17911	107	56	asked	ask	VERB
eblip-17911	107	57	to	to	PART
eblip-17911	107	58	share	share	VERB
eblip-17911	107	59	their	their	PRON
eblip-17911	107	60	perceptions	perception	NOUN
eblip-17911	107	61	of	of	ADP
eblip-17911	107	62	the	the	DET
eblip-17911	107	63	librarian	librarian	PROPN
eblip-17911	107	64	’s	’s	PART
eblip-17911	107	65	mood	mood	NOUN
eblip-17911	107	66	and	and	CCONJ
eblip-17911	107	67	whether	whether	SCONJ
eblip-17911	107	68	the	the	DET
eblip-17911	107	69	librarian	librarian	NOUN
eblip-17911	107	70	cared	care	VERB
eblip-17911	107	71	about	about	ADP
eblip-17911	107	72	the	the	DET
eblip-17911	107	73	student	student	NOUN
eblip-17911	107	74	’s	’s	PART
eblip-17911	107	75	question	question	NOUN
eblip-17911	107	76	.	.	PUNCT
eblip-17911	108	1	a	a	DET
eblip-17911	108	2	strong	strong	ADJ
eblip-17911	108	3	theme	theme	NOUN
eblip-17911	108	4	which	which	PRON
eblip-17911	108	5	emerged	emerge	VERB
eblip-17911	108	6	was	be	AUX
eblip-17911	108	7	the	the	DET
eblip-17911	108	8	concept	concept	NOUN
eblip-17911	108	9	of	of	ADP
eblip-17911	108	10	authenticity	authenticity	NOUN
eblip-17911	108	11	.	.	PUNCT
eblip-17911	108	12	  	  	SPACE
eblip-17911	109	1	the	the	DET
eblip-17911	109	2	librarian	librarian	PROPN
eblip-17911	109	3	as	as	ADP
eblip-17911	109	4	a	a	DET
eblip-17911	109	5	person	person	NOUN
eblip-17911	109	6	  	  	SPACE
eblip-17911	109	7	four	four	NUM
eblip-17911	109	8	of	of	ADP
eblip-17911	109	9	the	the	DET
eblip-17911	109	10	five	five	NUM
eblip-17911	109	11	participants	participant	NOUN
eblip-17911	109	12	perceived	perceive	VERB
eblip-17911	109	13	the	the	DET
eblip-17911	109	14	formal	formal	ADJ
eblip-17911	109	15	librarian	librarian	NOUN
eblip-17911	109	16	as	as	ADP
eblip-17911	109	17	being	be	AUX
eblip-17911	109	18	robotic	robotic	ADJ
eblip-17911	109	19	or	or	CCONJ
eblip-17911	109	20	machine	machine	NOUN
eblip-17911	109	21	-	-	PUNCT
eblip-17911	109	22	like	like	ADJ
eblip-17911	109	23	.	.	PUNCT
eblip-17911	109	24	participant	participant	PROPN
eblip-17911	109	25	4	4	NUM
eblip-17911	109	26	’s	’s	PART
eblip-17911	109	27	initial	initial	ADJ
eblip-17911	109	28	reaction	reaction	NOUN
eblip-17911	109	29	upon	upon	SCONJ
eblip-17911	109	30	reading	read	VERB
eblip-17911	109	31	the	the	DET
eblip-17911	109	32	formal	formal	ADJ
eblip-17911	109	33	transcript	transcript	NOUN
eblip-17911	109	34	was	be	AUX
eblip-17911	109	35	to	to	PART
eblip-17911	109	36	exclaim	exclaim	VERB
eblip-17911	109	37	,	,	PUNCT
eblip-17911	109	38	“	"	PUNCT
eblip-17911	109	39	this	this	DET
eblip-17911	109	40	librarian	librarian	NOUN
eblip-17911	109	41	sounds	sound	VERB
eblip-17911	109	42	like	like	ADP
eblip-17911	109	43	a	a	DET
eblip-17911	109	44	robot	robot	NOUN
eblip-17911	109	45	!	!	PUNCT
eblip-17911	109	46	”	"	PUNCT
eblip-17911	110	1	participant	participant	PROPN
eblip-17911	110	2	2	2	NUM
eblip-17911	110	3	explained	explain	VERB
eblip-17911	110	4	,	,	PUNCT
eblip-17911	110	5	“	"	PUNCT
eblip-17911	110	6	it	it	PRON
eblip-17911	110	7	’s	’	VERB
eblip-17911	110	8	robotic	robotic	ADJ
eblip-17911	110	9	in	in	ADP
eblip-17911	110	10	the	the	DET
eblip-17911	110	11	way	way	NOUN
eblip-17911	110	12	she	she	PRON
eblip-17911	110	13	’s	’s	AUX
eblip-17911	110	14	answering	answer	VERB
eblip-17911	110	15	the	the	DET
eblip-17911	110	16	question	question	NOUN
eblip-17911	110	17	.	.	PUNCT
eblip-17911	111	1	she	she	PRON
eblip-17911	111	2	might	might	AUX
eblip-17911	111	3	have	have	AUX
eblip-17911	111	4	added	add	VERB
eblip-17911	111	5	some	some	DET
eblip-17911	111	6	other	other	ADJ
eblip-17911	111	7	extra	extra	ADJ
eblip-17911	111	8	stuff	stuff	NOUN
eblip-17911	111	9	.	.	PUNCT
eblip-17911	111	10	”	"	PUNCT
eblip-17911	112	1	participant	participant	ADJ
eblip-17911	112	2	3	3	NUM
eblip-17911	112	3	easily	easily	ADV
eblip-17911	112	4	articulated	articulate	VERB
eblip-17911	112	5	her	her	PRON
eblip-17911	112	6	perception	perception	NOUN
eblip-17911	112	7	of	of	ADP
eblip-17911	112	8	the	the	DET
eblip-17911	112	9	formal	formal	ADJ
eblip-17911	112	10	librarian	librarian	NOUN
eblip-17911	112	11	:	:	PUNCT
eblip-17911	112	12	“	"	PUNCT
eblip-17911	112	13	it	it	PRON
eblip-17911	112	14	’s	’	VERB
eblip-17911	112	15	almost	almost	ADV
eblip-17911	112	16	like	like	INTJ
eblip-17911	112	17	in	in	ADP
eblip-17911	112	18	some	some	DET
eblip-17911	112	19	ways	way	NOUN
eblip-17911	112	20	speaking	speak	VERB
eblip-17911	112	21	to	to	ADP
eblip-17911	112	22	a	a	DET
eblip-17911	112	23	machine	machine	NOUN
eblip-17911	112	24	.	.	PUNCT
eblip-17911	113	1	it	it	PRON
eblip-17911	113	2	’s	’	VERB
eblip-17911	113	3	very	very	ADV
eblip-17911	113	4	.	.	PUNCT
eblip-17911	113	5	.	.	PUNCT
eblip-17911	113	6	.	.	PUNCT
eblip-17911	114	1	action	action	NOUN
eblip-17911	114	2	-	-	PUNCT
eblip-17911	114	3	reaction	reaction	NOUN
eblip-17911	114	4	.	.	PUNCT
eblip-17911	114	5	”	"	PUNCT
eblip-17911	115	1	paralinguistic	paralinguistic	PROPN
eblip-17911	115	2	cues	cue	NOUN
eblip-17911	115	3	further	far	ADV
eblip-17911	115	4	suggested	suggest	VERB
eblip-17911	115	5	the	the	DET
eblip-17911	115	6	participants	participant	NOUN
eblip-17911	115	7	had	have	VERB
eblip-17911	115	8	difficulty	difficulty	NOUN
eblip-17911	115	9	injecting	inject	VERB
eblip-17911	115	10	“	"	PUNCT
eblip-17911	115	11	life	life	NOUN
eblip-17911	115	12	”	"	PUNCT
eblip-17911	115	13	into	into	ADP
eblip-17911	115	14	the	the	DET
eblip-17911	115	15	formal	formal	ADJ
eblip-17911	115	16	librarian	librarian	NOUN
eblip-17911	115	17	’s	’s	PART
eblip-17911	115	18	speech	speech	NOUN
eblip-17911	115	19	,	,	PUNCT
eblip-17911	115	20	as	as	ADP
eblip-17911	115	21	all	all	PRON
eblip-17911	115	22	of	of	ADP
eblip-17911	115	23	the	the	DET
eblip-17911	115	24	participants	participant	NOUN
eblip-17911	115	25	,	,	PUNCT
eblip-17911	115	26	when	when	SCONJ
eblip-17911	115	27	mimicking	mimic	VERB
eblip-17911	115	28	the	the	DET
eblip-17911	115	29	formal	formal	ADJ
eblip-17911	115	30	librarian	librarian	NOUN
eblip-17911	115	31	,	,	PUNCT
eblip-17911	115	32	used	use	VERB
eblip-17911	115	33	a	a	DET
eblip-17911	115	34	monotone	monotone	NOUN
eblip-17911	115	35	lacking	lacking	NOUN
eblip-17911	115	36	in	in	ADP
eblip-17911	115	37	pitch	pitch	NOUN
eblip-17911	115	38	and	and	CCONJ
eblip-17911	115	39	tone	tone	NOUN
eblip-17911	115	40	variation	variation	NOUN
eblip-17911	115	41	.	.	PUNCT
eblip-17911	115	42	  	  	SPACE
eblip-17911	116	1	previous	previous	ADJ
eblip-17911	116	2	studies	study	NOUN
eblip-17911	116	3	have	have	AUX
eblip-17911	116	4	similarly	similarly	ADV
eblip-17911	116	5	found	find	VERB
eblip-17911	116	6	an	an	DET
eblip-17911	116	7	association	association	NOUN
eblip-17911	116	8	between	between	ADP
eblip-17911	116	9	formal	formal	ADJ
eblip-17911	116	10	speech	speech	NOUN
eblip-17911	116	11	and	and	CCONJ
eblip-17911	116	12	perceptions	perception	NOUN
eblip-17911	116	13	of	of	ADP
eblip-17911	116	14	a	a	DET
eblip-17911	116	15	“	"	PUNCT
eblip-17911	116	16	robotic	robotic	ADJ
eblip-17911	116	17	”	"	PUNCT
eblip-17911	116	18	interaction	interaction	NOUN
eblip-17911	116	19	(	(	PUNCT
eblip-17911	116	20	mon	mon	PROPN
eblip-17911	116	21	,	,	PUNCT
eblip-17911	116	22	2006	2006	NUM
eblip-17911	116	23	;	;	PUNCT
eblip-17911	116	24	thompson	thompson	PROPN
eblip-17911	116	25	,	,	PUNCT
eblip-17911	116	26	2010	2010	NUM
eblip-17911	116	27	)	)	PUNCT
eblip-17911	116	28	.	.	PUNCT
eblip-17911	117	1	however	however	ADV
eblip-17911	117	2	,	,	PUNCT
eblip-17911	117	3	though	though	SCONJ
eblip-17911	117	4	mon	mon	PROPN
eblip-17911	117	5	’s	’s	PART
eblip-17911	117	6	findings	finding	NOUN
eblip-17911	117	7	suggest	suggest	VERB
eblip-17911	117	8	“	"	PUNCT
eblip-17911	117	9	robotic	robotic	ADJ
eblip-17911	117	10	”	"	PUNCT
eblip-17911	117	11	librarians	librarian	NOUN
eblip-17911	117	12	are	be	AUX
eblip-17911	117	13	perceived	perceive	VERB
eblip-17911	117	14	negatively	negatively	ADV
eblip-17911	117	15	,	,	PUNCT
eblip-17911	117	16	this	this	PRON
eblip-17911	117	17	was	be	AUX
eblip-17911	117	18	not	not	PART
eblip-17911	117	19	the	the	DET
eblip-17911	117	20	case	case	NOUN
eblip-17911	117	21	for	for	ADP
eblip-17911	117	22	all	all	DET
eblip-17911	117	23	participants	participant	NOUN
eblip-17911	117	24	in	in	ADP
eblip-17911	117	25	this	this	DET
eblip-17911	117	26	study	study	NOUN
eblip-17911	117	27	.	.	PUNCT
eblip-17911	118	1	participant	participant	NOUN
eblip-17911	118	2	3	3	NUM
eblip-17911	118	3	perceived	perceive	VERB
eblip-17911	118	4	the	the	DET
eblip-17911	118	5	“	"	PUNCT
eblip-17911	118	6	robotic	robotic	ADJ
eblip-17911	118	7	”	"	PUNCT
eblip-17911	118	8	formal	formal	ADJ
eblip-17911	118	9	librarian	librarian	NOUN
eblip-17911	118	10	as	as	ADP
eblip-17911	118	11	calming	calm	VERB
eblip-17911	118	12	,	,	PUNCT
eblip-17911	118	13	stating	state	VERB
eblip-17911	118	14	,	,	PUNCT
eblip-17911	118	15	“	"	PUNCT
eblip-17911	118	16	it	it	PRON
eblip-17911	118	17	’s	’	VERB
eblip-17911	118	18	like	like	INTJ
eblip-17911	118	19	talking	talk	VERB
eblip-17911	118	20	to	to	ADP
eblip-17911	118	21	this	this	DET
eblip-17911	118	22	very	very	ADV
eblip-17911	118	23	lovely	lovely	ADJ
eblip-17911	118	24	artificial	artificial	ADJ
eblip-17911	118	25	intelligence	intelligence	NOUN
eblip-17911	118	26	.	.	PUNCT
eblip-17911	118	27	.	.	PUNCT
eblip-17911	118	28	.	.	PUNCT
eblip-17911	119	1	with	with	ADP
eblip-17911	119	2	a	a	DET
eblip-17911	119	3	very	very	ADV
eblip-17911	119	4	persuasive	persuasive	ADJ
eblip-17911	119	5	voice	voice	NOUN
eblip-17911	119	6	.	.	PUNCT
eblip-17911	120	1	very	very	ADV
eblip-17911	120	2	calming	calming	ADJ
eblip-17911	120	3	.	.	PUNCT
eblip-17911	120	4	”	"	PUNCT
eblip-17911	121	1	and	and	CCONJ
eblip-17911	121	2	though	though	SCONJ
eblip-17911	121	3	many	many	ADJ
eblip-17911	121	4	participants	participant	NOUN
eblip-17911	121	5	mentioned	mention	VERB
eblip-17911	121	6	the	the	DET
eblip-17911	121	7	formal	formal	ADJ
eblip-17911	121	8	librarian	librarian	NOUN
eblip-17911	121	9	’s	’s	PART
eblip-17911	121	10	“	"	PUNCT
eblip-17911	121	11	robotic	robotic	ADJ
eblip-17911	121	12	”	"	PUNCT
eblip-17911	121	13	nature	nature	NOUN
eblip-17911	121	14	,	,	PUNCT
eblip-17911	121	15	most	most	ADV
eblip-17911	121	16	perceived	perceive	VERB
eblip-17911	121	17	it	it	PRON
eblip-17911	121	18	as	as	ADP
eblip-17911	121	19	acceptable	acceptable	ADJ
eblip-17911	121	20	(	(	PUNCT
eblip-17911	121	21	see	see	VERB
eblip-17911	121	22	theme	theme	NOUN
eblip-17911	121	23	4	4	NUM
eblip-17911	121	24	:	:	PUNCT
eblip-17911	121	25	professionalism	professionalism	NOUN
eblip-17911	121	26	)	)	PUNCT
eblip-17911	121	27	.	.	PUNCT
eblip-17911	121	28	  	  	SPACE
eblip-17911	122	1	in	in	ADP
eblip-17911	122	2	contrast	contrast	NOUN
eblip-17911	122	3	,	,	PUNCT
eblip-17911	122	4	the	the	DET
eblip-17911	122	5	informal	informal	ADJ
eblip-17911	122	6	librarian	librarian	NOUN
eblip-17911	122	7	was	be	AUX
eblip-17911	122	8	often	often	ADV
eblip-17911	122	9	associated	associate	VERB
eblip-17911	122	10	with	with	ADP
eblip-17911	122	11	human	human	ADJ
eblip-17911	122	12	characteristics	characteristic	NOUN
eblip-17911	122	13	.	.	PUNCT
eblip-17911	123	1	while	while	SCONJ
eblip-17911	123	2	explaining	explain	VERB
eblip-17911	123	3	her	her	PRON
eblip-17911	123	4	perception	perception	NOUN
eblip-17911	123	5	of	of	ADP
eblip-17911	123	6	the	the	DET
eblip-17911	123	7	informal	informal	ADJ
eblip-17911	123	8	librarian	librarian	PROPN
eblip-17911	123	9	’s	’s	PART
eblip-17911	123	10	grammar	grammar	NOUN
eblip-17911	123	11	,	,	PUNCT
eblip-17911	123	12	participant	participant	ADJ
eblip-17911	123	13	1	1	NUM
eblip-17911	123	14	stated	state	VERB
eblip-17911	123	15	,	,	PUNCT
eblip-17911	123	16	“	"	PUNCT
eblip-17911	123	17	i	i	PRON
eblip-17911	123	18	mean	mean	VERB
eblip-17911	123	19	it	it	PRON
eblip-17911	123	20	shows	show	VERB
eblip-17911	123	21	that	that	SCONJ
eblip-17911	123	22	they	they	PRON
eblip-17911	123	23	’re	’re	VERB
eblip-17911	123	24	a	a	DET
eblip-17911	123	25	real	real	ADJ
eblip-17911	123	26	person	person	NOUN
eblip-17911	123	27	,	,	PUNCT
eblip-17911	123	28	”	"	PUNCT
eblip-17911	123	29	and	and	CCONJ
eblip-17911	123	30	later	later	ADV
eblip-17911	123	31	referred	refer	VERB
eblip-17911	123	32	to	to	ADP
eblip-17911	123	33	the	the	DET
eblip-17911	123	34	informal	informal	ADJ
eblip-17911	123	35	librarian	librarian	NOUN
eblip-17911	123	36	as	as	ADP
eblip-17911	123	37	“	"	PUNCT
eblip-17911	123	38	very	very	ADV
eblip-17911	123	39	much	much	ADV
eblip-17911	123	40	an	an	DET
eblip-17911	123	41	authentic	authentic	ADJ
eblip-17911	123	42	person	person	NOUN
eblip-17911	123	43	.	.	PUNCT
eblip-17911	123	44	”	"	PUNCT
eblip-17911	124	1	further	further	ADJ
eblip-17911	124	2	evidence	evidence	NOUN
eblip-17911	124	3	of	of	ADP
eblip-17911	124	4	this	this	DET
eblip-17911	124	5	theme	theme	NOUN
eblip-17911	124	6	was	be	AUX
eblip-17911	124	7	seen	see	VERB
eblip-17911	124	8	in	in	ADP
eblip-17911	124	9	the	the	DET
eblip-17911	124	10	frequencies	frequency	NOUN
eblip-17911	124	11	with	with	ADP
eblip-17911	124	12	which	which	PRON
eblip-17911	124	13	participants	participant	NOUN
eblip-17911	124	14	attributed	attribute	VERB
eblip-17911	124	15	humanizing	humanize	VERB
eblip-17911	124	16	characteristics	characteristic	NOUN
eblip-17911	124	17	such	such	ADJ
eblip-17911	124	18	as	as	ADP
eblip-17911	124	19	gender	gender	NOUN
eblip-17911	124	20	,	,	PUNCT
eblip-17911	124	21	emotion	emotion	NOUN
eblip-17911	124	22	,	,	PUNCT
eblip-17911	124	23	and	and	CCONJ
eblip-17911	124	24	age	age	NOUN
eblip-17911	124	25	to	to	ADP
eblip-17911	124	26	the	the	DET
eblip-17911	124	27	informal	informal	ADJ
eblip-17911	124	28	librarian	librarian	NOUN
eblip-17911	124	29	versus	versus	ADP
eblip-17911	124	30	the	the	DET
eblip-17911	124	31	formal	formal	NOUN
eblip-17911	124	32	.	.	PUNCT
eblip-17911	125	1	participants	participant	NOUN
eblip-17911	125	2	2	2	NUM
eblip-17911	125	3	and	and	CCONJ
eblip-17911	125	4	5	5	NUM
eblip-17911	125	5	did	do	AUX
eblip-17911	125	6	not	not	PART
eblip-17911	125	7	associate	associate	VERB
eblip-17911	125	8	mood	mood	NOUN
eblip-17911	125	9	,	,	PUNCT
eblip-17911	125	10	gender	gender	NOUN
eblip-17911	125	11	,	,	PUNCT
eblip-17911	125	12	or	or	CCONJ
eblip-17911	125	13	age	age	NOUN
eblip-17911	125	14	with	with	ADP
eblip-17911	125	15	the	the	DET
eblip-17911	125	16	formal	formal	ADJ
eblip-17911	125	17	librarian	librarian	NOUN
eblip-17911	125	18	.	.	PUNCT
eblip-17911	126	1	participant	participant	PROPN
eblip-17911	126	2	5	5	NUM
eblip-17911	126	3	stated	state	VERB
eblip-17911	126	4	,	,	PUNCT
eblip-17911	126	5	“	"	PUNCT
eblip-17911	126	6	it	it	PRON
eblip-17911	126	7	’s	’	VERB
eblip-17911	126	8	formal	formal	ADJ
eblip-17911	126	9	,	,	PUNCT
eblip-17911	126	10	impersonal	impersonal	ADJ
eblip-17911	126	11	,	,	PUNCT
eblip-17911	126	12	it	it	PRON
eblip-17911	126	13	gives	give	VERB
eblip-17911	126	14	nothing	nothing	PRON
eblip-17911	126	15	.	.	PUNCT
eblip-17911	126	16	”	"	PUNCT
eblip-17911	127	1	when	when	SCONJ
eblip-17911	127	2	asked	ask	VERB
eblip-17911	127	3	about	about	ADP
eblip-17911	127	4	the	the	DET
eblip-17911	127	5	formal	formal	ADJ
eblip-17911	127	6	librarian	librarian	NOUN
eblip-17911	127	7	’s	’s	PART
eblip-17911	127	8	mood	mood	NOUN
eblip-17911	127	9	,	,	PUNCT
eblip-17911	127	10	participant	participant	ADJ
eblip-17911	127	11	2	2	NUM
eblip-17911	127	12	stated	state	VERB
eblip-17911	127	13	:	:	PUNCT
eblip-17911	127	14	“	"	PUNCT
eblip-17911	127	15	the	the	DET
eblip-17911	127	16	librarian	librarian	NOUN
eblip-17911	127	17	is	be	AUX
eblip-17911	127	18	.	.	PUNCT
eblip-17911	127	19	.	.	PUNCT
eblip-17911	127	20	.	.	PUNCT
eblip-17911	128	1	nothing	nothing	PRON
eblip-17911	128	2	really	really	ADV
eblip-17911	128	3	.	.	PUNCT
eblip-17911	128	4	”	"	PUNCT
eblip-17911	129	1	on	on	ADP
eblip-17911	129	2	the	the	DET
eblip-17911	129	3	other	other	ADJ
eblip-17911	129	4	hand	hand	NOUN
eblip-17911	129	5	,	,	PUNCT
eblip-17911	129	6	most	most	ADJ
eblip-17911	129	7	participants	participant	NOUN
eblip-17911	129	8	associated	associate	VERB
eblip-17911	129	9	happiness	happiness	NOUN
eblip-17911	129	10	,	,	PUNCT
eblip-17911	129	11	femininity	femininity	NOUN
eblip-17911	129	12	,	,	PUNCT
eblip-17911	129	13	and	and	CCONJ
eblip-17911	129	14	youth	youth	NOUN
eblip-17911	129	15	with	with	ADP
eblip-17911	129	16	the	the	DET
eblip-17911	129	17	informal	informal	ADJ
eblip-17911	129	18	librarian	librarian	NOUN
eblip-17911	129	19	,	,	PUNCT
eblip-17911	129	20	suggesting	suggest	VERB
eblip-17911	129	21	the	the	DET
eblip-17911	129	22	informal	informal	ADJ
eblip-17911	129	23	librarian	librarian	NOUN
eblip-17911	129	24	was	be	AUX
eblip-17911	129	25	more	more	ADV
eblip-17911	129	26	easily	easily	ADV
eblip-17911	129	27	humanized	humanize	VERB
eblip-17911	129	28	.	.	PUNCT
eblip-17911	130	1	this	this	PRON
eblip-17911	130	2	is	be	AUX
eblip-17911	130	3	an	an	DET
eblip-17911	130	4	interesting	interesting	ADJ
eblip-17911	130	5	expansion	expansion	NOUN
eblip-17911	130	6	of	of	ADP
eblip-17911	130	7	mon	mon	PROPN
eblip-17911	130	8	’s	’s	PART
eblip-17911	130	9	(	(	PUNCT
eblip-17911	130	10	2006	2006	NUM
eblip-17911	130	11	)	)	PUNCT
eblip-17911	130	12	discovery	discovery	NOUN
eblip-17911	130	13	that	that	PRON
eblip-17911	130	14	participants	participant	NOUN
eblip-17911	130	15	often	often	ADV
eblip-17911	130	16	positively	positively	ADV
eblip-17911	130	17	mention	mention	VERB
eblip-17911	130	18	interacting	interact	VERB
eblip-17911	130	19	with	with	ADP
eblip-17911	130	20	librarians	librarian	NOUN
eblip-17911	130	21	who	who	PRON
eblip-17911	130	22	are	be	AUX
eblip-17911	130	23	identified	identify	VERB
eblip-17911	130	24	as	as	ADP
eblip-17911	130	25	“	"	PUNCT
eblip-17911	130	26	real	real	ADJ
eblip-17911	130	27	people	people	NOUN
eblip-17911	130	28	”	"	PUNCT
eblip-17911	130	29	based	base	VERB
eblip-17911	130	30	on	on	ADP
eblip-17911	130	31	the	the	DET
eblip-17911	130	32	provision	provision	NOUN
eblip-17911	130	33	of	of	ADP
eblip-17911	130	34	a	a	DET
eblip-17911	130	35	name	name	NOUN
eblip-17911	130	36	,	,	PUNCT
eblip-17911	130	37	and	and	CCONJ
eblip-17911	130	38	supports	support	VERB
eblip-17911	130	39	others	other	NOUN
eblip-17911	130	40	who	who	PRON
eblip-17911	130	41	have	have	AUX
eblip-17911	130	42	concluded	conclude	VERB
eblip-17911	130	43	that	that	SCONJ
eblip-17911	130	44	informal	informal	ADJ
eblip-17911	130	45	language	language	NOUN
eblip-17911	130	46	can	can	AUX
eblip-17911	130	47	increase	increase	VERB
eblip-17911	130	48	interpersonal	interpersonal	ADJ
eblip-17911	130	49	connection	connection	NOUN
eblip-17911	130	50	between	between	ADP
eblip-17911	130	51	communicators	communicator	NOUN
eblip-17911	130	52	(	(	PUNCT
eblip-17911	130	53	park	park	NOUN
eblip-17911	130	54	,	,	PUNCT
eblip-17911	130	55	2007	2007	NUM
eblip-17911	130	56	;	;	PUNCT
eblip-17911	130	57	radford	radford	PROPN
eblip-17911	130	58	,	,	PUNCT
eblip-17911	130	59	2006	2006	NUM
eblip-17911	130	60	;	;	PUNCT
eblip-17911	130	61	westbrook	westbrook	PROPN
eblip-17911	130	62	,	,	PUNCT
eblip-17911	130	63	2007	2007	NUM
eblip-17911	130	64	)	)	PUNCT
eblip-17911	130	65	.	.	PUNCT
eblip-17911	130	66	  	  	SPACE
eblip-17911	131	1	authenticity	authenticity	NOUN
eblip-17911	131	2	of	of	ADP
eblip-17911	131	3	emotion	emotion	NOUN
eblip-17911	131	4	  	  	SPACE
eblip-17911	131	5	the	the	DET
eblip-17911	131	6	informal	informal	ADJ
eblip-17911	131	7	librarian	librarian	PROPN
eblip-17911	131	8	’s	’s	PART
eblip-17911	131	9	emotional	emotional	ADJ
eblip-17911	131	10	engagement	engagement	NOUN
eblip-17911	131	11	was	be	AUX
eblip-17911	131	12	seen	see	VERB
eblip-17911	131	13	as	as	ADP
eblip-17911	131	14	more	more	ADV
eblip-17911	131	15	authentic	authentic	ADJ
eblip-17911	131	16	than	than	ADP
eblip-17911	131	17	the	the	DET
eblip-17911	131	18	formal	formal	NOUN
eblip-17911	131	19	in	in	ADP
eblip-17911	131	20	three	three	NUM
eblip-17911	131	21	key	key	ADJ
eblip-17911	131	22	areas	area	NOUN
eblip-17911	131	23	of	of	ADP
eblip-17911	131	24	the	the	DET
eblip-17911	131	25	interaction	interaction	NOUN
eblip-17911	131	26	:	:	PUNCT
eblip-17911	131	27	the	the	DET
eblip-17911	131	28	greeting	greeting	NOUN
eblip-17911	131	29	,	,	PUNCT
eblip-17911	131	30	expression	expression	NOUN
eblip-17911	131	31	of	of	ADP
eblip-17911	131	32	interest	interest	NOUN
eblip-17911	131	33	,	,	PUNCT
eblip-17911	131	34	and	and	CCONJ
eblip-17911	131	35	closing	closing	NOUN
eblip-17911	131	36	.	.	PUNCT
eblip-17911	132	1	four	four	NUM
eblip-17911	132	2	participants	participant	NOUN
eblip-17911	132	3	perceived	perceive	VERB
eblip-17911	132	4	the	the	DET
eblip-17911	132	5	use	use	NOUN
eblip-17911	132	6	of	of	ADP
eblip-17911	132	7	informality	informality	NOUN
eblip-17911	132	8	in	in	ADP
eblip-17911	132	9	the	the	DET
eblip-17911	132	10	greeting	greeting	NOUN
eblip-17911	132	11	as	as	ADP
eblip-17911	132	12	engaging	engage	VERB
eblip-17911	132	13	and	and	CCONJ
eblip-17911	132	14	inviting	inviting	ADJ
eblip-17911	132	15	.	.	PUNCT
eblip-17911	133	1	participant	participant	PROPN
eblip-17911	133	2	3	3	NUM
eblip-17911	133	3	stated	state	VERB
eblip-17911	133	4	,	,	PUNCT
eblip-17911	133	5	“	"	PUNCT
eblip-17911	133	6	when	when	SCONJ
eblip-17911	133	7	i	i	PRON
eblip-17911	133	8	first	first	ADV
eblip-17911	133	9	started	start	VERB
eblip-17911	133	10	reading	read	VERB
eblip-17911	133	11	it	it	PRON
eblip-17911	133	12	,	,	PUNCT
eblip-17911	133	13	i	i	PRON
eblip-17911	133	14	’m	’m	VERB
eblip-17911	133	15	like	like	INTJ
eblip-17911	134	1	oh	oh	INTJ
eblip-17911	134	2	that	that	PRON
eblip-17911	134	3	’s	’	VERB
eblip-17911	134	4	awesome	awesome	ADJ
eblip-17911	134	5	,	,	PUNCT
eblip-17911	134	6	they	they	PRON
eblip-17911	134	7	’re	’re	VERB
eblip-17911	134	8	really	really	ADV
eblip-17911	134	9	into	into	ADP
eblip-17911	134	10	this	this	PRON
eblip-17911	134	11	.	.	PUNCT
eblip-17911	134	12	.	.	PUNCT
eblip-17911	134	13	.	.	PUNCT
eblip-17911	135	1	you	you	PRON
eblip-17911	135	2	can	can	AUX
eblip-17911	135	3	feel	feel	VERB
eblip-17911	135	4	when	when	SCONJ
eblip-17911	135	5	the	the	DET
eblip-17911	135	6	enthusiasm	enthusiasm	NOUN
eblip-17911	135	7	comes	come	VERB
eblip-17911	135	8	through	through	ADV
eblip-17911	135	9	.	.	PUNCT
eblip-17911	135	10	”	"	PUNCT
eblip-17911	136	1	again	again	ADV
eblip-17911	136	2	,	,	PUNCT
eblip-17911	136	3	paralinguistic	paralinguistic	ADJ
eblip-17911	136	4	cues	cue	NOUN
eblip-17911	136	5	supported	support	VERB
eblip-17911	136	6	this	this	DET
eblip-17911	136	7	theme	theme	NOUN
eblip-17911	136	8	.	.	PUNCT
eblip-17911	137	1	when	when	SCONJ
eblip-17911	137	2	mimicking	mimic	VERB
eblip-17911	137	3	the	the	DET
eblip-17911	137	4	informal	informal	ADJ
eblip-17911	137	5	greeting	greeting	NOUN
eblip-17911	137	6	,	,	PUNCT
eblip-17911	137	7	the	the	DET
eblip-17911	137	8	participants	participant	NOUN
eblip-17911	137	9	injected	inject	VERB
eblip-17911	137	10	enthusiasm	enthusiasm	NOUN
eblip-17911	137	11	and	and	CCONJ
eblip-17911	137	12	excitement	excitement	NOUN
eblip-17911	137	13	into	into	ADP
eblip-17911	137	14	their	their	PRON
eblip-17911	137	15	tone	tone	NOUN
eblip-17911	137	16	,	,	PUNCT
eblip-17911	137	17	while	while	SCONJ
eblip-17911	137	18	the	the	DET
eblip-17911	137	19	formal	formal	ADJ
eblip-17911	137	20	greeting	greeting	NOUN
eblip-17911	137	21	was	be	AUX
eblip-17911	137	22	interpreted	interpret	VERB
eblip-17911	137	23	as	as	ADP
eblip-17911	137	24	monotonous	monotonous	ADJ
eblip-17911	137	25	and	and	CCONJ
eblip-17911	137	26	“	"	PUNCT
eblip-17911	137	27	flat	flat	ADJ
eblip-17911	137	28	,	,	PUNCT
eblip-17911	137	29	”	"	PUNCT
eblip-17911	137	30	according	accord	VERB
eblip-17911	137	31	to	to	ADP
eblip-17911	137	32	participant	participant	NOUN
eblip-17911	137	33	5	5	NUM
eblip-17911	137	34	.	.	PUNCT
eblip-17911	138	1	although	although	SCONJ
eblip-17911	138	2	kwon	kwon	PROPN
eblip-17911	138	3	and	and	CCONJ
eblip-17911	138	4	gregory	gregory	PROPN
eblip-17911	138	5	(	(	PUNCT
eblip-17911	138	6	2007	2007	NUM
eblip-17911	138	7	)	)	PUNCT
eblip-17911	138	8	found	find	VERB
eblip-17911	138	9	approachability	approachability	NOUN
eblip-17911	138	10	difficult	difficult	ADJ
eblip-17911	138	11	to	to	PART
eblip-17911	138	12	observe	observe	VERB
eblip-17911	138	13	in	in	ADP
eblip-17911	138	14	the	the	DET
eblip-17911	138	15	virtual	virtual	ADJ
eblip-17911	138	16	reference	reference	NOUN
eblip-17911	138	17	interaction	interaction	NOUN
eblip-17911	138	18	,	,	PUNCT
eblip-17911	138	19	this	this	DET
eblip-17911	138	20	finding	finding	NOUN
eblip-17911	138	21	supports	support	VERB
eblip-17911	138	22	fagan	fagan	PROPN
eblip-17911	138	23	and	and	CCONJ
eblip-17911	138	24	desai	desai	PROPN
eblip-17911	138	25	’s	’s	PART
eblip-17911	138	26	(	(	PUNCT
eblip-17911	138	27	2003	2003	NUM
eblip-17911	138	28	)	)	PUNCT
eblip-17911	138	29	assertion	assertion	NOUN
eblip-17911	138	30	that	that	SCONJ
eblip-17911	138	31	informal	informal	ADJ
eblip-17911	138	32	greetings	greeting	NOUN
eblip-17911	138	33	may	may	AUX
eblip-17911	138	34	be	be	AUX
eblip-17911	138	35	perceived	perceive	VERB
eblip-17911	138	36	as	as	ADP
eblip-17911	138	37	more	more	ADV
eblip-17911	138	38	approachable	approachable	ADJ
eblip-17911	138	39	than	than	ADP
eblip-17911	138	40	formal	formal	ADJ
eblip-17911	138	41	greetings	greeting	NOUN
eblip-17911	138	42	.	.	PUNCT
eblip-17911	138	43	  	  	SPACE
eblip-17911	139	1	in	in	ADP
eblip-17911	139	2	addition	addition	NOUN
eblip-17911	139	3	,	,	PUNCT
eblip-17911	139	4	the	the	DET
eblip-17911	139	5	informal	informal	ADJ
eblip-17911	139	6	librarian	librarian	NOUN
eblip-17911	139	7	was	be	AUX
eblip-17911	139	8	seen	see	VERB
eblip-17911	139	9	as	as	ADP
eblip-17911	139	10	being	be	AUX
eblip-17911	139	11	more	more	ADV
eblip-17911	139	12	invested	invest	VERB
eblip-17911	139	13	in	in	ADP
eblip-17911	139	14	the	the	DET
eblip-17911	139	15	interaction	interaction	NOUN
eblip-17911	139	16	by	by	ADP
eblip-17911	139	17	four	four	NUM
eblip-17911	139	18	participants	participant	NOUN
eblip-17911	139	19	.	.	PUNCT
eblip-17911	140	1	in	in	ADP
eblip-17911	140	2	reference	reference	NOUN
eblip-17911	140	3	to	to	ADP
eblip-17911	140	4	the	the	DET
eblip-17911	140	5	informal	informal	ADJ
eblip-17911	140	6	librarian	librarian	NOUN
eblip-17911	140	7	,	,	PUNCT
eblip-17911	140	8	participant	participant	ADJ
eblip-17911	140	9	1	1	NUM
eblip-17911	140	10	stated	state	VERB
eblip-17911	140	11	,	,	PUNCT
eblip-17911	140	12	“	"	PUNCT
eblip-17911	140	13	they	they	PRON
eblip-17911	140	14	are	be	AUX
eblip-17911	140	15	a	a	DET
eblip-17911	140	16	little	little	ADJ
eblip-17911	140	17	bit	bit	NOUN
eblip-17911	140	18	more	more	ADV
eblip-17911	140	19	invested	invest	VERB
eblip-17911	140	20	,	,	PUNCT
eblip-17911	140	21	”	"	PUNCT
eblip-17911	140	22	echoed	echo	VERB
eblip-17911	140	23	by	by	ADP
eblip-17911	140	24	participant	participant	ADJ
eblip-17911	140	25	3	3	NUM
eblip-17911	140	26	’s	’s	PART
eblip-17911	140	27	statement	statement	NOUN
eblip-17911	140	28	that	that	SCONJ
eblip-17911	140	29	the	the	DET
eblip-17911	140	30	informal	informal	ADJ
eblip-17911	140	31	librarian	librarian	NOUN
eblip-17911	140	32	was	be	AUX
eblip-17911	140	33	“	"	PUNCT
eblip-17911	140	34	more	more	ADV
eblip-17911	140	35	invested	invest	VERB
eblip-17911	140	36	somehow	somehow	ADV
eblip-17911	140	37	.	.	PUNCT
eblip-17911	140	38	”	"	PUNCT
eblip-17911	141	1	conversely	conversely	ADV
eblip-17911	141	2	,	,	PUNCT
eblip-17911	141	3	the	the	DET
eblip-17911	141	4	formal	formal	ADJ
eblip-17911	141	5	librarian	librarian	NOUN
eblip-17911	141	6	’s	’s	PART
eblip-17911	141	7	expression	expression	NOUN
eblip-17911	141	8	of	of	ADP
eblip-17911	141	9	interest	interest	NOUN
eblip-17911	141	10	,	,	PUNCT
eblip-17911	141	11	“	"	PUNCT
eblip-17911	141	12	that	that	PRON
eblip-17911	141	13	sounds	sound	VERB
eblip-17911	141	14	interesting	interesting	ADJ
eblip-17911	141	15	.	.	PUNCT
eblip-17911	142	1	have	have	AUX
eblip-17911	142	2	you	you	PRON
eblip-17911	142	3	tried	try	VERB
eblip-17911	142	4	searching	search	VERB
eblip-17911	142	5	in	in	ADP
eblip-17911	142	6	eric	eric	PROPN
eblip-17911	142	7	?	?	PUNCT
eblip-17911	142	8	”	"	PUNCT
eblip-17911	143	1	(	(	PUNCT
eblip-17911	143	2	line	line	NOUN
eblip-17911	143	3	10	10	NUM
eblip-17911	143	4	,	,	PUNCT
eblip-17911	143	5	appendix	appendix	NOUN
eblip-17911	143	6	b	b	NOUN
eblip-17911	143	7	)	)	PUNCT
eblip-17911	143	8	,	,	PUNCT
eblip-17911	143	9	was	be	AUX
eblip-17911	143	10	perceived	perceive	VERB
eblip-17911	143	11	as	as	ADP
eblip-17911	143	12	inauthentic	inauthentic	ADJ
eblip-17911	143	13	.	.	PUNCT
eblip-17911	144	1	when	when	SCONJ
eblip-17911	144	2	asked	ask	VERB
eblip-17911	144	3	if	if	SCONJ
eblip-17911	144	4	she	she	PRON
eblip-17911	144	5	felt	feel	VERB
eblip-17911	144	6	the	the	DET
eblip-17911	144	7	formal	formal	ADJ
eblip-17911	144	8	librarian	librarian	NOUN
eblip-17911	144	9	cared	care	VERB
eblip-17911	144	10	about	about	ADP
eblip-17911	144	11	the	the	DET
eblip-17911	144	12	student	student	NOUN
eblip-17911	144	13	’s	’s	PART
eblip-17911	144	14	question	question	NOUN
eblip-17911	144	15	,	,	PUNCT
eblip-17911	144	16	participant	participant	ADJ
eblip-17911	144	17	2	2	NUM
eblip-17911	144	18	stated	state	VERB
eblip-17911	144	19	that	that	SCONJ
eblip-17911	144	20	“	"	PUNCT
eblip-17911	144	21	she	she	PRON
eblip-17911	144	22	pretended	pretend	VERB
eblip-17911	144	23	to	to	PART
eblip-17911	144	24	care	care	VERB
eblip-17911	144	25	about	about	ADP
eblip-17911	144	26	it	it	PRON
eblip-17911	144	27	”	"	PUNCT
eblip-17911	144	28	and	and	CCONJ
eblip-17911	144	29	“	"	PUNCT
eblip-17911	144	30	it	it	PRON
eblip-17911	144	31	’s	’	VERB
eblip-17911	144	32	not	not	PART
eblip-17911	144	33	like	like	SCONJ
eblip-17911	144	34	she	she	PRON
eblip-17911	144	35	really	really	ADV
eblip-17911	144	36	cares	care	VERB
eblip-17911	144	37	,	,	PUNCT
eblip-17911	144	38	it	it	PRON
eblip-17911	144	39	’s	’	VERB
eblip-17911	144	40	just	just	ADV
eblip-17911	144	41	her	her	PRON
eblip-17911	144	42	job	job	NOUN
eblip-17911	144	43	.	.	PUNCT
eblip-17911	144	44	”	"	PUNCT
eblip-17911	145	1	participant	participant	NOUN
eblip-17911	145	2	3	3	NUM
eblip-17911	145	3	commented	comment	VERB
eblip-17911	145	4	:	:	PUNCT
eblip-17911	145	5	  	  	SPACE
eblip-17911	145	6	.	.	PUNCT
eblip-17911	145	7	.	.	PUNCT
eblip-17911	145	8	.	.	PUNCT
eblip-17911	146	1	the	the	DET
eblip-17911	146	2	librarian	librarian	PROPN
eblip-17911	146	3	says	say	VERB
eblip-17911	146	4	,	,	PUNCT
eblip-17911	146	5	“	"	PUNCT
eblip-17911	146	6	that	that	PRON
eblip-17911	146	7	sounds	sound	VERB
eblip-17911	146	8	interesting	interesting	ADJ
eblip-17911	146	9	,	,	PUNCT
eblip-17911	146	10	”	"	PUNCT
eblip-17911	146	11	that	that	PRON
eblip-17911	146	12	’s	’	VERB
eblip-17911	146	13	almost	almost	ADV
eblip-17911	146	14	so	so	ADV
eblip-17911	146	15	formal	formal	ADJ
eblip-17911	146	16	you	you	PRON
eblip-17911	146	17	ca	can	AUX
eblip-17911	146	18	n’t	not	PART
eblip-17911	146	19	really	really	ADV
eblip-17911	146	20	tell	tell	VERB
eblip-17911	146	21	if	if	SCONJ
eblip-17911	146	22	they	they	PRON
eblip-17911	146	23	mean	mean	VERB
eblip-17911	146	24	it	it	PRON
eblip-17911	146	25	.	.	PUNCT
eblip-17911	147	1	if	if	SCONJ
eblip-17911	147	2	they	they	PRON
eblip-17911	147	3	were	be	AUX
eblip-17911	147	4	more	more	ADV
eblip-17911	147	5	casual	casual	ADJ
eblip-17911	147	6	almost	almost	ADV
eblip-17911	147	7	like	like	VERB
eblip-17911	147	8	,	,	PUNCT
eblip-17911	147	9	“	"	PUNCT
eblip-17911	147	10	oh	oh	INTJ
eblip-17911	147	11	my	my	INTJ
eblip-17911	147	12	god	god	INTJ
eblip-17911	147	13	that	that	PRON
eblip-17911	147	14	’s	’	VERB
eblip-17911	147	15	really	really	ADV
eblip-17911	147	16	cool	cool	ADJ
eblip-17911	147	17	,	,	PUNCT
eblip-17911	147	18	”	"	PUNCT
eblip-17911	147	19	and	and	CCONJ
eblip-17911	147	20	then	then	ADV
eblip-17911	147	21	you	you	PRON
eblip-17911	147	22	can	can	AUX
eblip-17911	147	23	feel	feel	VERB
eblip-17911	147	24	that	that	SCONJ
eblip-17911	147	25	enthusiasm	enthusiasm	NOUN
eblip-17911	147	26	whereas	whereas	SCONJ
eblip-17911	147	27	this	this	PRON
eblip-17911	147	28	feels	feel	VERB
eblip-17911	147	29	almost	almost	ADV
eblip-17911	147	30	like	like	INTJ
eblip-17911	147	31	here	here	ADV
eblip-17911	147	32	’s	’	VERB
eblip-17911	147	33	my	my	PRON
eblip-17911	147	34	token	token	ADJ
eblip-17911	147	35	enthusiasm	enthusiasm	NOUN
eblip-17911	147	36	.	.	PUNCT
eblip-17911	147	37	  	  	SPACE
eblip-17911	147	38	showing	show	VERB
eblip-17911	147	39	interest	interest	NOUN
eblip-17911	147	40	builds	build	VERB
eblip-17911	147	41	rapport	rapport	NOUN
eblip-17911	147	42	during	during	ADP
eblip-17911	147	43	the	the	DET
eblip-17911	147	44	reference	reference	NOUN
eblip-17911	147	45	interaction	interaction	NOUN
eblip-17911	147	46	(	(	PUNCT
eblip-17911	147	47	radford	radford	PROPN
eblip-17911	147	48	,	,	PUNCT
eblip-17911	147	49	2006	2006	NUM
eblip-17911	147	50	;	;	PUNCT
eblip-17911	147	51	rusa	rusa	NOUN
eblip-17911	147	52	,	,	PUNCT
eblip-17911	147	53	2004	2004	NUM
eblip-17911	147	54	)	)	PUNCT
eblip-17911	147	55	and	and	CCONJ
eblip-17911	147	56	the	the	DET
eblip-17911	147	57	formal	formal	ADJ
eblip-17911	147	58	librarian	librarian	NOUN
eblip-17911	147	59	’s	’s	PART
eblip-17911	147	60	lack	lack	NOUN
eblip-17911	147	61	of	of	ADP
eblip-17911	147	62	interest	interest	NOUN
eblip-17911	147	63	was	be	AUX
eblip-17911	147	64	negatively	negatively	ADV
eblip-17911	147	65	perceived	perceive	VERB
eblip-17911	147	66	by	by	ADP
eblip-17911	147	67	participants	participant	NOUN
eblip-17911	147	68	1	1	NUM
eblip-17911	147	69	and	and	CCONJ
eblip-17911	147	70	2	2	NUM
eblip-17911	147	71	,	,	PUNCT
eblip-17911	147	72	who	who	PRON
eblip-17911	147	73	preferred	prefer	VERB
eblip-17911	147	74	the	the	DET
eblip-17911	147	75	informal	informal	ADJ
eblip-17911	147	76	interaction	interaction	NOUN
eblip-17911	147	77	due	due	ADP
eblip-17911	147	78	to	to	ADP
eblip-17911	147	79	perceived	perceive	VERB
eblip-17911	147	80	interpersonal	interpersonal	ADJ
eblip-17911	147	81	connection	connection	NOUN
eblip-17911	147	82	with	with	ADP
eblip-17911	147	83	that	that	DET
eblip-17911	147	84	librarian	librarian	NOUN
eblip-17911	147	85	.	.	PUNCT
eblip-17911	147	86	  	  	SPACE
eblip-17911	147	87	finally	finally	ADV
eblip-17911	147	88	,	,	PUNCT
eblip-17911	147	89	several	several	ADJ
eblip-17911	147	90	participants	participant	NOUN
eblip-17911	147	91	viewed	view	VERB
eblip-17911	147	92	the	the	DET
eblip-17911	147	93	informal	informal	ADJ
eblip-17911	147	94	librarian	librarian	NOUN
eblip-17911	147	95	’s	’s	PART
eblip-17911	147	96	invitation	invitation	NOUN
eblip-17911	147	97	to	to	PART
eblip-17911	147	98	return	return	VERB
eblip-17911	147	99	for	for	ADP
eblip-17911	147	100	help	help	NOUN
eblip-17911	147	101	as	as	ADP
eblip-17911	147	102	more	more	ADV
eblip-17911	147	103	authentic	authentic	ADJ
eblip-17911	147	104	.	.	PUNCT
eblip-17911	148	1	participant	participant	PROPN
eblip-17911	148	2	3	3	NUM
eblip-17911	148	3	,	,	PUNCT
eblip-17911	148	4	referring	refer	VERB
eblip-17911	148	5	to	to	ADP
eblip-17911	148	6	line	line	NOUN
eblip-17911	148	7	28	28	NUM
eblip-17911	148	8	of	of	ADP
eblip-17911	148	9	the	the	DET
eblip-17911	148	10	informal	informal	ADJ
eblip-17911	148	11	transcript	transcript	NOUN
eblip-17911	148	12	(	(	PUNCT
eblip-17911	148	13	“	"	PUNCT
eblip-17911	148	14	np	np	INTJ
eblip-17911	148	15	j	j	PROPN
eblip-17911	148	16	.	.	PUNCT
eblip-17911	148	17	.	.	PUNCT
eblip-17911	149	1	.	.	PUNCT
eblip-17911	150	1	do	do	AUX
eblip-17911	150	2	you	you	PRON
eblip-17911	150	3	need	need	VERB
eblip-17911	150	4	help	help	VERB
eblip-17911	150	5	w.	w.	NOUN
eblip-17911	150	6	anything	anything	PRON
eblip-17911	150	7	else	else	ADV
eblip-17911	150	8	?	?	PUNCT
eblip-17911	150	9	”	"	PUNCT
eblip-17911	150	10	)	)	PUNCT
eblip-17911	150	11	,	,	PUNCT
eblip-17911	150	12	stated	state	VERB
eblip-17911	150	13	,	,	PUNCT
eblip-17911	150	14	“	"	PUNCT
eblip-17911	150	15	no	no	DET
eblip-17911	150	16	problem	problem	NOUN
eblip-17911	150	17	,	,	PUNCT
eblip-17911	150	18	happy	happy	ADJ
eblip-17911	150	19	face	face	NOUN
eblip-17911	150	20	is	be	AUX
eblip-17911	150	21	like	like	INTJ
eblip-17911	150	22	really	really	ADV
eblip-17911	150	23	,	,	PUNCT
eblip-17911	150	24	no	no	DET
eblip-17911	150	25	problem	problem	NOUN
eblip-17911	150	26	.	.	PUNCT
eblip-17911	151	1	it	it	PRON
eblip-17911	151	2	’s	’	VERB
eblip-17911	151	3	awesome	awesome	ADJ
eblip-17911	151	4	that	that	SCONJ
eblip-17911	151	5	you	you	PRON
eblip-17911	151	6	wanted	want	VERB
eblip-17911	151	7	help	help	NOUN
eblip-17911	151	8	,	,	PUNCT
eblip-17911	151	9	”	"	PUNCT
eblip-17911	151	10	while	while	SCONJ
eblip-17911	151	11	participant	participant	ADJ
eblip-17911	151	12	2	2	NUM
eblip-17911	151	13	injected	inject	VERB
eblip-17911	151	14	an	an	DET
eblip-17911	151	15	inviting	inviting	ADJ
eblip-17911	151	16	,	,	PUNCT
eblip-17911	151	17	excited	excited	ADJ
eblip-17911	151	18	tone	tone	NOUN
eblip-17911	151	19	to	to	ADP
eblip-17911	151	20	the	the	DET
eblip-17911	151	21	informal	informal	ADJ
eblip-17911	151	22	librarian	librarian	NOUN
eblip-17911	151	23	’s	’s	PART
eblip-17911	151	24	closure	closure	NOUN
eblip-17911	151	25	but	but	CCONJ
eblip-17911	151	26	a	a	DET
eblip-17911	151	27	monotonous	monotonous	ADJ
eblip-17911	151	28	tone	tone	NOUN
eblip-17911	151	29	to	to	PART
eblip-17911	151	30	mimic	mimic	VERB
eblip-17911	151	31	the	the	DET
eblip-17911	151	32	formal	formal	NOUN
eblip-17911	151	33	.	.	PUNCT
eblip-17911	151	34	  	  	SPACE
eblip-17911	152	1	competency	competency	NOUN
eblip-17911	152	2	  	  	SPACE
eblip-17911	152	3	formality	formality	NOUN
eblip-17911	152	4	builds	build	VERB
eblip-17911	152	5	trust	trust	NOUN
eblip-17911	152	6	  	  	SPACE
eblip-17911	152	7	participants	participant	NOUN
eblip-17911	152	8	were	be	AUX
eblip-17911	152	9	asked	ask	VERB
eblip-17911	152	10	what	what	DET
eblip-17911	152	11	factors	factor	NOUN
eblip-17911	152	12	suggested	suggest	VERB
eblip-17911	152	13	competence	competence	NOUN
eblip-17911	152	14	or	or	CCONJ
eblip-17911	152	15	incompetence	incompetence	NOUN
eblip-17911	152	16	in	in	ADP
eblip-17911	152	17	both	both	DET
eblip-17911	152	18	transcripts	transcript	NOUN
eblip-17911	152	19	.	.	PUNCT
eblip-17911	153	1	competence	competence	NOUN
eblip-17911	153	2	was	be	AUX
eblip-17911	153	3	associated	associate	VERB
eblip-17911	153	4	with	with	ADP
eblip-17911	153	5	content	content	NOUN
eblip-17911	153	6	-	-	PUNCT
eblip-17911	153	7	based	base	VERB
eblip-17911	153	8	factors	factor	NOUN
eblip-17911	153	9	,	,	PUNCT
eblip-17911	153	10	such	such	ADJ
eblip-17911	153	11	as	as	ADP
eblip-17911	153	12	providing	provide	VERB
eblip-17911	153	13	instructions	instruction	NOUN
eblip-17911	153	14	and	and	CCONJ
eblip-17911	153	15	links	link	NOUN
eblip-17911	153	16	.	.	PUNCT
eblip-17911	154	1	in	in	ADP
eblip-17911	154	2	addition	addition	NOUN
eblip-17911	154	3	,	,	PUNCT
eblip-17911	154	4	proper	proper	ADJ
eblip-17911	154	5	grammar	grammar	NOUN
eblip-17911	154	6	was	be	AUX
eblip-17911	154	7	often	often	ADV
eblip-17911	154	8	connected	connect	VERB
eblip-17911	154	9	to	to	ADP
eblip-17911	154	10	feelings	feeling	NOUN
eblip-17911	154	11	of	of	ADP
eblip-17911	154	12	trust	trust	NOUN
eblip-17911	154	13	and	and	CCONJ
eblip-17911	154	14	three	three	NUM
eblip-17911	154	15	participants	participant	NOUN
eblip-17911	154	16	perceived	perceive	VERB
eblip-17911	154	17	the	the	DET
eblip-17911	154	18	formal	formal	ADJ
eblip-17911	154	19	librarian	librarian	NOUN
eblip-17911	154	20	as	as	ADP
eblip-17911	154	21	more	more	ADV
eblip-17911	154	22	competent	competent	ADJ
eblip-17911	154	23	than	than	ADP
eblip-17911	154	24	the	the	DET
eblip-17911	154	25	informal	informal	ADJ
eblip-17911	154	26	,	,	PUNCT
eblip-17911	154	27	regardless	regardless	ADV
eblip-17911	154	28	of	of	ADP
eblip-17911	154	29	other	other	ADJ
eblip-17911	154	30	content	content	NOUN
eblip-17911	154	31	-	-	PUNCT
eblip-17911	154	32	based	base	VERB
eblip-17911	154	33	factors	factor	NOUN
eblip-17911	154	34	.	.	PUNCT
eblip-17911	154	35	  	  	SPACE
eblip-17911	154	36	feelings	feeling	NOUN
eblip-17911	154	37	of	of	ADP
eblip-17911	154	38	trust	trust	NOUN
eblip-17911	154	39	were	be	AUX
eblip-17911	154	40	related	relate	VERB
eblip-17911	154	41	to	to	ADP
eblip-17911	154	42	the	the	DET
eblip-17911	154	43	perception	perception	NOUN
eblip-17911	154	44	that	that	SCONJ
eblip-17911	154	45	the	the	DET
eblip-17911	154	46	informal	informal	ADJ
eblip-17911	154	47	librarian	librarian	NOUN
eblip-17911	154	48	did	do	AUX
eblip-17911	154	49	not	not	PART
eblip-17911	154	50	put	put	VERB
eblip-17911	154	51	forth	forth	ADP
eblip-17911	154	52	the	the	DET
eblip-17911	154	53	same	same	ADJ
eblip-17911	154	54	effort	effort	NOUN
eblip-17911	154	55	as	as	ADP
eblip-17911	154	56	the	the	DET
eblip-17911	154	57	formal	formal	NOUN
eblip-17911	154	58	.	.	PUNCT
eblip-17911	155	1	participant	participant	PROPN
eblip-17911	155	2	3	3	NUM
eblip-17911	155	3	stated	state	VERB
eblip-17911	155	4	,	,	PUNCT
eblip-17911	155	5	regarding	regard	VERB
eblip-17911	155	6	the	the	DET
eblip-17911	155	7	informal	informal	ADJ
eblip-17911	155	8	transcript	transcript	NOUN
eblip-17911	155	9	,	,	PUNCT
eblip-17911	155	10	“	"	PUNCT
eblip-17911	155	11	i	i	PRON
eblip-17911	155	12	realize	realize	VERB
eblip-17911	155	13	it	it	PRON
eblip-17911	155	14	’s	’	VERB
eblip-17911	155	15	the	the	DET
eblip-17911	155	16	exact	exact	ADJ
eblip-17911	155	17	same	same	ADJ
eblip-17911	155	18	content	content	NOUN
eblip-17911	155	19	and	and	CCONJ
eblip-17911	155	20	even	even	ADV
eblip-17911	155	21	though	though	SCONJ
eblip-17911	155	22	one	one	NUM
eblip-17911	155	23	of	of	ADP
eblip-17911	155	24	the	the	DET
eblip-17911	155	25	things	thing	NOUN
eblip-17911	155	26	i	i	PRON
eblip-17911	155	27	found	find	VERB
eblip-17911	155	28	really	really	ADV
eblip-17911	155	29	professional	professional	ADJ
eblip-17911	155	30	(	(	PUNCT
eblip-17911	155	31	in	in	ADP
eblip-17911	155	32	the	the	DET
eblip-17911	155	33	formal	formal	ADJ
eblip-17911	155	34	transcript	transcript	NOUN
eblip-17911	155	35	)	)	PUNCT
eblip-17911	155	36	is	be	AUX
eblip-17911	155	37	the	the	DET
eblip-17911	155	38	thoroughness	thoroughness	NOUN
eblip-17911	155	39	,	,	PUNCT
eblip-17911	155	40	it	it	PRON
eblip-17911	155	41	does	do	AUX
eblip-17911	155	42	n’t	not	PART
eblip-17911	155	43	feel	feel	VERB
eblip-17911	155	44	thorough	thorough	ADJ
eblip-17911	155	45	because	because	SCONJ
eblip-17911	155	46	of	of	ADP
eblip-17911	155	47	the	the	DET
eblip-17911	155	48	way	way	NOUN
eblip-17911	155	49	they	they	PRON
eblip-17911	155	50	’ve	’ve	AUX
eblip-17911	155	51	conveyed	convey	VERB
eblip-17911	155	52	it	it	PRON
eblip-17911	155	53	,	,	PUNCT
eblip-17911	155	54	”	"	PUNCT
eblip-17911	155	55	and	and	CCONJ
eblip-17911	155	56	,	,	PUNCT
eblip-17911	155	57	“	"	PUNCT
eblip-17911	155	58	i	i	PRON
eblip-17911	155	59	think	think	VERB
eblip-17911	155	60	i	i	PRON
eblip-17911	155	61	’d	’d	AUX
eblip-17911	155	62	walk	walk	VERB
eblip-17911	155	63	away	away	ADV
eblip-17911	155	64	feeling	feel	VERB
eblip-17911	155	65	kind	kind	ADV
eblip-17911	155	66	of	of	ADV
eblip-17911	155	67	like	like	SCONJ
eblip-17911	155	68	i	i	PRON
eblip-17911	155	69	’m	’m	VERB
eblip-17911	155	70	not	not	PART
eblip-17911	155	71	sure	sure	ADJ
eblip-17911	155	72	they	they	PRON
eblip-17911	155	73	’ve	’ve	AUX
eblip-17911	155	74	done	do	VERB
eblip-17911	155	75	everything	everything	PRON
eblip-17911	155	76	they	they	PRON
eblip-17911	155	77	possibly	possibly	ADV
eblip-17911	155	78	could	could	AUX
eblip-17911	155	79	to	to	PART
eblip-17911	155	80	get	get	VERB
eblip-17911	155	81	me	i	PRON
eblip-17911	155	82	the	the	DET
eblip-17911	155	83	answer	answer	NOUN
eblip-17911	155	84	to	to	ADP
eblip-17911	155	85	this	this	DET
eblip-17911	155	86	question	question	NOUN
eblip-17911	155	87	.	.	PUNCT
eblip-17911	155	88	”	"	PUNCT
eblip-17911	156	1	participant	participant	NOUN
eblip-17911	156	2	4	4	NUM
eblip-17911	156	3	echoed	echo	VERB
eblip-17911	156	4	this	this	PRON
eblip-17911	156	5	,	,	PUNCT
eblip-17911	156	6	flatly	flatly	ADV
eblip-17911	156	7	stating	state	VERB
eblip-17911	156	8	,	,	PUNCT
eblip-17911	156	9	“	"	PUNCT
eblip-17911	156	10	i	i	PRON
eblip-17911	156	11	would	would	AUX
eblip-17911	156	12	n’t	not	PART
eblip-17911	156	13	trust	trust	VERB
eblip-17911	156	14	this	this	PRON
eblip-17911	156	15	.	.	PUNCT
eblip-17911	156	16	”	"	PUNCT
eblip-17911	157	1	participant	participant	PROPN
eblip-17911	157	2	5	5	NUM
eblip-17911	157	3	stated	state	VERB
eblip-17911	157	4	,	,	PUNCT
eblip-17911	157	5	“	"	PUNCT
eblip-17911	157	6	i	i	PRON
eblip-17911	157	7	do	do	AUX
eblip-17911	157	8	n’t	not	PART
eblip-17911	157	9	understand	understand	VERB
eblip-17911	157	10	why	why	SCONJ
eblip-17911	157	11	they	they	PRON
eblip-17911	157	12	are	be	AUX
eblip-17911	157	13	n’t	not	PART
eblip-17911	157	14	using	use	VERB
eblip-17911	157	15	proper	proper	ADJ
eblip-17911	157	16	grammar	grammar	NOUN
eblip-17911	157	17	.	.	PUNCT
eblip-17911	157	18	.	.	PUNCT
eblip-17911	157	19	.	.	PUNCT
eblip-17911	157	20	.	.	PUNCT
eblip-17911	158	1	i	i	PRON
eblip-17911	158	2	do	do	AUX
eblip-17911	158	3	n’t	not	PART
eblip-17911	158	4	understand	understand	VERB
eblip-17911	158	5	what	what	PRON
eblip-17911	158	6	they	they	PRON
eblip-17911	158	7	’re	’re	AUX
eblip-17911	158	8	going	go	VERB
eblip-17911	158	9	to	to	PART
eblip-17911	158	10	do	do	VERB
eblip-17911	158	11	for	for	ADP
eblip-17911	158	12	me	i	PRON
eblip-17911	158	13	.	.	PUNCT
eblip-17911	159	1	if	if	SCONJ
eblip-17911	159	2	they	they	PRON
eblip-17911	159	3	do	do	AUX
eblip-17911	159	4	n’t	not	PART
eblip-17911	159	5	use	use	VERB
eblip-17911	159	6	proper	proper	ADJ
eblip-17911	159	7	grammar	grammar	NOUN
eblip-17911	159	8	,	,	PUNCT
eblip-17911	159	9	what	what	PRON
eblip-17911	159	10	else	else	ADV
eblip-17911	159	11	are	be	AUX
eblip-17911	159	12	they	they	PRON
eblip-17911	159	13	not	not	PART
eblip-17911	159	14	doing	do	VERB
eblip-17911	159	15	?	?	PUNCT
eblip-17911	159	16	”	"	PUNCT
eblip-17911	159	17	participant	participant	NOUN
eblip-17911	159	18	5	5	NUM
eblip-17911	159	19	perceived	perceive	VERB
eblip-17911	159	20	the	the	DET
eblip-17911	159	21	informal	informal	ADJ
eblip-17911	159	22	librarian	librarian	NOUN
eblip-17911	159	23	as	as	ADP
eblip-17911	159	24	so	so	ADV
eblip-17911	159	25	untrustworthy	untrustworthy	ADJ
eblip-17911	159	26	that	that	SCONJ
eblip-17911	159	27	she	she	PRON
eblip-17911	159	28	would	would	AUX
eblip-17911	159	29	have	have	AUX
eblip-17911	159	30	left	leave	VERB
eblip-17911	159	31	,	,	PUNCT
eblip-17911	159	32	had	have	AUX
eblip-17911	159	33	she	she	PRON
eblip-17911	159	34	been	be	AUX
eblip-17911	159	35	involved	involve	VERB
eblip-17911	159	36	in	in	ADP
eblip-17911	159	37	the	the	DET
eblip-17911	159	38	interaction	interaction	NOUN
eblip-17911	159	39	.	.	PUNCT
eblip-17911	159	40	  	  	SPACE
eblip-17911	160	1	perceptions	perception	NOUN
eblip-17911	160	2	of	of	ADP
eblip-17911	160	3	trust	trust	NOUN
eblip-17911	160	4	may	may	AUX
eblip-17911	160	5	be	be	AUX
eblip-17911	160	6	explained	explain	VERB
eblip-17911	160	7	by	by	ADP
eblip-17911	160	8	politeness	politeness	ADJ
eblip-17911	160	9	theory	theory	NOUN
eblip-17911	160	10	,	,	PUNCT
eblip-17911	160	11	as	as	SCONJ
eblip-17911	160	12	greater	great	ADJ
eblip-17911	160	13	formality	formality	NOUN
eblip-17911	160	14	tends	tend	VERB
eblip-17911	160	15	to	to	PART
eblip-17911	160	16	be	be	AUX
eblip-17911	160	17	used	use	VERB
eblip-17911	160	18	among	among	ADP
eblip-17911	160	19	relative	relative	ADJ
eblip-17911	160	20	strangers	stranger	NOUN
eblip-17911	160	21	to	to	PART
eblip-17911	160	22	establish	establish	VERB
eblip-17911	160	23	a	a	DET
eblip-17911	160	24	basic	basic	ADJ
eblip-17911	160	25	level	level	NOUN
eblip-17911	160	26	of	of	ADP
eblip-17911	160	27	trust	trust	NOUN
eblip-17911	160	28	and	and	CCONJ
eblip-17911	160	29	can	can	AUX
eblip-17911	160	30	also	also	ADV
eblip-17911	160	31	suggest	suggest	VERB
eblip-17911	160	32	that	that	SCONJ
eblip-17911	160	33	the	the	DET
eblip-17911	160	34	librarian	librarian	ADJ
eblip-17911	160	35	shoulders	shoulder	NOUN
eblip-17911	160	36	responsibility	responsibility	NOUN
eblip-17911	160	37	for	for	ADP
eblip-17911	160	38	problem	problem	NOUN
eblip-17911	160	39	solving	solving	NOUN
eblip-17911	160	40	(	(	PUNCT
eblip-17911	160	41	morand	morand	NOUN
eblip-17911	160	42	&	&	CCONJ
eblip-17911	160	43	ocker	ocker	PROPN
eblip-17911	160	44	,	,	PUNCT
eblip-17911	160	45	2002	2002	NUM
eblip-17911	160	46	;	;	PUNCT
eblip-17911	160	47	westbrook	westbrook	PROPN
eblip-17911	160	48	,	,	PUNCT
eblip-17911	160	49	2007	2007	NUM
eblip-17911	160	50	)	)	PUNCT
eblip-17911	160	51	.	.	PUNCT
eblip-17911	161	1	kim	kim	PROPN
eblip-17911	161	2	(	(	PUNCT
eblip-17911	161	3	2005	2005	NUM
eblip-17911	161	4	)	)	PUNCT
eblip-17911	161	5	found	find	VERB
eblip-17911	161	6	that	that	SCONJ
eblip-17911	161	7	formal	formal	ADJ
eblip-17911	161	8	language	language	NOUN
eblip-17911	161	9	is	be	AUX
eblip-17911	161	10	perceived	perceive	VERB
eblip-17911	161	11	as	as	ADP
eblip-17911	161	12	coming	come	VERB
eblip-17911	161	13	from	from	ADP
eblip-17911	161	14	an	an	DET
eblip-17911	161	15	expert	expert	NOUN
eblip-17911	161	16	.	.	PUNCT
eblip-17911	162	1	in	in	ADP
eblip-17911	162	2	addition	addition	NOUN
eblip-17911	162	3	,	,	PUNCT
eblip-17911	162	4	jessmer	jessmer	NOUN
eblip-17911	162	5	and	and	CCONJ
eblip-17911	162	6	anderson	anderson	PROPN
eblip-17911	162	7	(	(	PUNCT
eblip-17911	162	8	2001	2001	NUM
eblip-17911	162	9	)	)	PUNCT
eblip-17911	162	10	found	find	VERB
eblip-17911	162	11	that	that	SCONJ
eblip-17911	162	12	the	the	DET
eblip-17911	162	13	senders	sender	NOUN
eblip-17911	162	14	of	of	ADP
eblip-17911	162	15	grammatically	grammatically	ADV
eblip-17911	162	16	correct	correct	ADJ
eblip-17911	162	17	emails	email	NOUN
eblip-17911	162	18	are	be	AUX
eblip-17911	162	19	seen	see	VERB
eblip-17911	162	20	as	as	ADP
eblip-17911	162	21	being	be	AUX
eblip-17911	162	22	more	more	ADV
eblip-17911	162	23	invested	invest	VERB
eblip-17911	162	24	in	in	ADP
eblip-17911	162	25	the	the	DET
eblip-17911	162	26	editing	editing	NOUN
eblip-17911	162	27	of	of	ADP
eblip-17911	162	28	their	their	PRON
eblip-17911	162	29	messages	message	NOUN
eblip-17911	162	30	and	and	CCONJ
eblip-17911	162	31	thus	thus	ADV
eblip-17911	162	32	more	more	ADV
eblip-17911	162	33	competent	competent	ADJ
eblip-17911	162	34	.	.	PUNCT
eblip-17911	162	35	  	  	SPACE
eblip-17911	163	1	though	though	SCONJ
eblip-17911	163	2	trustworthiness	trustworthiness	NOUN
eblip-17911	163	3	was	be	AUX
eblip-17911	163	4	strongly	strongly	ADV
eblip-17911	163	5	tied	tie	VERB
eblip-17911	163	6	to	to	ADP
eblip-17911	163	7	formality	formality	NOUN
eblip-17911	163	8	for	for	ADP
eblip-17911	163	9	three	three	NUM
eblip-17911	163	10	participants	participant	NOUN
eblip-17911	163	11	,	,	PUNCT
eblip-17911	163	12	it	it	PRON
eblip-17911	163	13	is	be	AUX
eblip-17911	163	14	important	important	ADJ
eblip-17911	163	15	to	to	PART
eblip-17911	163	16	note	note	VERB
eblip-17911	163	17	exceptions	exception	NOUN
eblip-17911	163	18	.	.	PUNCT
eblip-17911	164	1	participants	participant	NOUN
eblip-17911	164	2	1	1	NUM
eblip-17911	164	3	and	and	CCONJ
eblip-17911	164	4	2	2	NUM
eblip-17911	164	5	did	do	AUX
eblip-17911	164	6	not	not	PART
eblip-17911	164	7	perceive	perceive	VERB
eblip-17911	164	8	the	the	DET
eblip-17911	164	9	use	use	NOUN
eblip-17911	164	10	of	of	ADP
eblip-17911	164	11	informal	informal	ADJ
eblip-17911	164	12	grammar	grammar	NOUN
eblip-17911	164	13	as	as	ADP
eblip-17911	164	14	being	be	AUX
eblip-17911	164	15	indicative	indicative	ADJ
eblip-17911	164	16	of	of	ADP
eblip-17911	164	17	incompetence	incompetence	NOUN
eblip-17911	164	18	.	.	PUNCT
eblip-17911	165	1	participant	participant	NOUN
eblip-17911	165	2	1	1	NUM
eblip-17911	165	3	made	make	VERB
eblip-17911	165	4	some	some	DET
eblip-17911	165	5	connection	connection	NOUN
eblip-17911	165	6	,	,	PUNCT
eblip-17911	165	7	stating	state	VERB
eblip-17911	165	8	,	,	PUNCT
eblip-17911	165	9	“	"	PUNCT
eblip-17911	165	10	it	it	PRON
eblip-17911	165	11	’s	’	VERB
eblip-17911	165	12	nice	nice	ADJ
eblip-17911	165	13	to	to	PART
eblip-17911	165	14	see	see	VERB
eblip-17911	165	15	the	the	DET
eblip-17911	165	16	quotation	quotation	NOUN
eblip-17911	165	17	marks	mark	VERB
eblip-17911	165	18	around	around	ADP
eblip-17911	165	19	‘	'	PUNCT
eblip-17911	165	20	search	search	NOUN
eblip-17911	165	21	.	.	PUNCT
eblip-17911	165	22	’	'	PUNCT
eblip-17911	166	1	i	i	PRON
eblip-17911	166	2	do	do	AUX
eblip-17911	166	3	n’t	not	PART
eblip-17911	166	4	know	know	VERB
eblip-17911	166	5	,	,	PUNCT
eblip-17911	166	6	it	it	PRON
eblip-17911	166	7	’s	’	VERB
eblip-17911	166	8	just	just	ADV
eblip-17911	166	9	like	like	ADP
eblip-17911	166	10	a	a	PRON
eblip-17911	166	11	,	,	PUNCT
eblip-17911	166	12	‘	'	PUNCT
eblip-17911	166	13	oh	oh	INTJ
eblip-17911	166	14	yeah	yeah	INTJ
eblip-17911	166	15	,	,	PUNCT
eblip-17911	166	16	like	like	SCONJ
eblip-17911	166	17	you	you	PRON
eblip-17911	166	18	’re	’re	VERB
eblip-17911	166	19	smart	smart	ADJ
eblip-17911	166	20	,	,	PUNCT
eblip-17911	166	21	you	you	PRON
eblip-17911	166	22	type	type	VERB
eblip-17911	166	23	properly	properly	ADV
eblip-17911	166	24	.	.	PUNCT
eblip-17911	166	25	’	'	PUNCT
eblip-17911	166	26	”	"	PUNCT
eblip-17911	167	1	however	however	ADV
eblip-17911	167	2	,	,	PUNCT
eblip-17911	167	3	when	when	SCONJ
eblip-17911	167	4	asked	ask	VERB
eblip-17911	167	5	about	about	ADP
eblip-17911	167	6	the	the	DET
eblip-17911	167	7	competency	competency	NOUN
eblip-17911	167	8	of	of	ADP
eblip-17911	167	9	the	the	DET
eblip-17911	167	10	formal	formal	ADJ
eblip-17911	167	11	librarian	librarian	NOUN
eblip-17911	167	12	,	,	PUNCT
eblip-17911	167	13	she	she	PRON
eblip-17911	167	14	stated	state	VERB
eblip-17911	167	15	that	that	SCONJ
eblip-17911	167	16	they	they	PRON
eblip-17911	167	17	were	be	AUX
eblip-17911	167	18	“	"	PUNCT
eblip-17911	167	19	maybe	maybe	ADV
eblip-17911	167	20	not	not	PART
eblip-17911	167	21	more	more	ADV
eblip-17911	167	22	competent	competent	ADJ
eblip-17911	167	23	but	but	CCONJ
eblip-17911	167	24	maybe	maybe	ADV
eblip-17911	167	25	a	a	DET
eblip-17911	167	26	little	little	ADJ
eblip-17911	167	27	bit	bit	NOUN
eblip-17911	167	28	more	more	ADV
eblip-17911	167	29	experienced	experienced	ADJ
eblip-17911	167	30	.	.	PUNCT
eblip-17911	167	31	”	"	PUNCT
eblip-17911	168	1	participant	participant	NOUN
eblip-17911	168	2	2	2	NUM
eblip-17911	168	3	made	make	VERB
eblip-17911	168	4	no	no	DET
eblip-17911	168	5	connection	connection	NOUN
eblip-17911	168	6	between	between	ADP
eblip-17911	168	7	formality	formality	NOUN
eblip-17911	168	8	and	and	CCONJ
eblip-17911	168	9	trustworthiness	trustworthiness	NOUN
eblip-17911	168	10	.	.	PUNCT
eblip-17911	169	1	when	when	SCONJ
eblip-17911	169	2	asked	ask	VERB
eblip-17911	169	3	how	how	SCONJ
eblip-17911	169	4	she	she	PRON
eblip-17911	169	5	perceived	perceive	VERB
eblip-17911	169	6	the	the	DET
eblip-17911	169	7	competence	competence	NOUN
eblip-17911	169	8	of	of	ADP
eblip-17911	169	9	the	the	DET
eblip-17911	169	10	informal	informal	ADJ
eblip-17911	169	11	librarian	librarian	NOUN
eblip-17911	169	12	,	,	PUNCT
eblip-17911	169	13	participant	participant	ADJ
eblip-17911	169	14	2	2	NUM
eblip-17911	169	15	stated	state	VERB
eblip-17911	169	16	,	,	PUNCT
eblip-17911	169	17	“	"	PUNCT
eblip-17911	169	18	she	she	PRON
eblip-17911	169	19	actually	actually	ADV
eblip-17911	169	20	knows	know	VERB
eblip-17911	169	21	as	as	ADV
eblip-17911	169	22	much	much	ADJ
eblip-17911	169	23	as	as	ADP
eblip-17911	169	24	the	the	DET
eblip-17911	169	25	other	other	ADJ
eblip-17911	169	26	person	person	NOUN
eblip-17911	169	27	but	but	CCONJ
eblip-17911	169	28	the	the	DET
eblip-17911	169	29	way	way	NOUN
eblip-17911	169	30	she	she	PRON
eblip-17911	169	31	’s	’s	AUX
eblip-17911	169	32	presenting	present	VERB
eblip-17911	169	33	it	it	PRON
eblip-17911	169	34	is	be	AUX
eblip-17911	169	35	better	well	ADJ
eblip-17911	169	36	,	,	PUNCT
eblip-17911	169	37	”	"	PUNCT
eblip-17911	169	38	suggesting	suggest	VERB
eblip-17911	169	39	that	that	SCONJ
eblip-17911	169	40	the	the	DET
eblip-17911	169	41	informal	informal	ADJ
eblip-17911	169	42	librarian	librarian	NOUN
eblip-17911	169	43	’s	’s	PART
eblip-17911	169	44	language	language	NOUN
eblip-17911	169	45	actually	actually	ADV
eblip-17911	169	46	made	make	VERB
eblip-17911	169	47	her	she	PRON
eblip-17911	169	48	more	more	ADV
eblip-17911	169	49	competent	competent	ADJ
eblip-17911	169	50	in	in	ADP
eblip-17911	169	51	the	the	DET
eblip-17911	169	52	chat	chat	PROPN
eblip-17911	169	53	environment	environment	NOUN
eblip-17911	169	54	.	.	PUNCT
eblip-17911	170	1	these	these	DET
eblip-17911	170	2	findings	finding	NOUN
eblip-17911	170	3	suggest	suggest	VERB
eblip-17911	170	4	it	it	PRON
eblip-17911	170	5	may	may	AUX
eblip-17911	170	6	be	be	AUX
eblip-17911	170	7	an	an	DET
eblip-17911	170	8	overgeneralization	overgeneralization	NOUN
eblip-17911	170	9	to	to	PART
eblip-17911	170	10	presume	presume	VERB
eblip-17911	170	11	that	that	SCONJ
eblip-17911	170	12	formality	formality	NOUN
eblip-17911	170	13	is	be	AUX
eblip-17911	170	14	automatically	automatically	ADV
eblip-17911	170	15	associated	associate	VERB
eblip-17911	170	16	with	with	ADP
eblip-17911	170	17	higher	high	ADJ
eblip-17911	170	18	competency	competency	NOUN
eblip-17911	170	19	for	for	ADP
eblip-17911	170	20	this	this	DET
eblip-17911	170	21	user	user	NOUN
eblip-17911	170	22	group	group	NOUN
eblip-17911	170	23	.	.	PUNCT
eblip-17911	170	24	  	  	SPACE
eblip-17911	171	1	power	power	NOUN
eblip-17911	171	2	dynamics	dynamic	NOUN
eblip-17911	171	3	  	  	SPACE
eblip-17911	171	4	feeling	feeling	AUX
eblip-17911	171	5	patronized	patronize	VERB
eblip-17911	171	6	  	  	SPACE
eblip-17911	171	7	participant	participant	NOUN
eblip-17911	171	8	1	1	NUM
eblip-17911	171	9	perceived	perceive	VERB
eblip-17911	171	10	the	the	DET
eblip-17911	171	11	formal	formal	ADJ
eblip-17911	171	12	librarian	librarian	NOUN
eblip-17911	171	13	’s	’s	PART
eblip-17911	171	14	statement	statement	NOUN
eblip-17911	171	15	,	,	PUNCT
eblip-17911	171	16	“	"	PUNCT
eblip-17911	171	17	then	then	ADV
eblip-17911	171	18	press	press	VERB
eblip-17911	171	19	the	the	DET
eblip-17911	171	20	search	search	NOUN
eblip-17911	171	21	button	button	NOUN
eblip-17911	171	22	”	"	PUNCT
eblip-17911	171	23	(	(	PUNCT
eblip-17911	171	24	line	line	NOUN
eblip-17911	171	25	26	26	NUM
eblip-17911	171	26	,	,	PUNCT
eblip-17911	171	27	appendix	appendix	ADJ
eblip-17911	171	28	b	b	NOUN
eblip-17911	171	29	)	)	PUNCT
eblip-17911	171	30	,	,	PUNCT
eblip-17911	171	31	as	as	ADP
eblip-17911	171	32	“	"	PUNCT
eblip-17911	171	33	patronizing	patronize	VERB
eblip-17911	171	34	”	"	PUNCT
eblip-17911	171	35	and	and	CCONJ
eblip-17911	171	36	felt	feel	VERB
eblip-17911	171	37	that	that	SCONJ
eblip-17911	171	38	the	the	DET
eblip-17911	171	39	formal	formal	ADJ
eblip-17911	171	40	librarian	librarian	NOUN
eblip-17911	171	41	was	be	AUX
eblip-17911	171	42	“	"	PUNCT
eblip-17911	171	43	bossy	bossy	ADJ
eblip-17911	171	44	,	,	PUNCT
eblip-17911	171	45	”	"	PUNCT
eblip-17911	171	46	whereas	whereas	SCONJ
eblip-17911	171	47	she	she	PRON
eblip-17911	171	48	perceived	perceive	VERB
eblip-17911	171	49	the	the	DET
eblip-17911	171	50	same	same	ADJ
eblip-17911	171	51	statement	statement	NOUN
eblip-17911	171	52	in	in	ADP
eblip-17911	171	53	the	the	DET
eblip-17911	171	54	informal	informal	ADJ
eblip-17911	171	55	transcript	transcript	NOUN
eblip-17911	171	56	as	as	SCONJ
eblip-17911	171	57	lighthearted	lighthearted	ADJ
eblip-17911	171	58	and	and	CCONJ
eblip-17911	171	59	explained	explain	VERB
eblip-17911	171	60	that	that	SCONJ
eblip-17911	171	61	the	the	DET
eblip-17911	171	62	informal	informal	ADJ
eblip-17911	171	63	librarian	librarian	NOUN
eblip-17911	171	64	was	be	AUX
eblip-17911	171	65	“	"	PUNCT
eblip-17911	171	66	more	more	ADJ
eblip-17911	171	67	of	of	ADP
eblip-17911	171	68	a	a	DET
eblip-17911	171	69	guide	guide	NOUN
eblip-17911	171	70	than	than	ADP
eblip-17911	171	71	a	a	DET
eblip-17911	171	72	boss	boss	NOUN
eblip-17911	171	73	.	.	PUNCT
eblip-17911	171	74	”	"	PUNCT
eblip-17911	172	1	in	in	ADP
eblip-17911	172	2	cmc	cmc	PROPN
eblip-17911	172	3	,	,	PUNCT
eblip-17911	172	4	the	the	DET
eblip-17911	172	5	act	act	NOUN
eblip-17911	172	6	of	of	ADP
eblip-17911	172	7	giving	give	VERB
eblip-17911	172	8	advice	advice	NOUN
eblip-17911	172	9	(	(	PUNCT
eblip-17911	172	10	to	to	PART
eblip-17911	172	11	press	press	VERB
eblip-17911	172	12	the	the	DET
eblip-17911	172	13	search	search	NOUN
eblip-17911	172	14	button	button	NOUN
eblip-17911	172	15	)	)	PUNCT
eblip-17911	172	16	could	could	AUX
eblip-17911	172	17	be	be	AUX
eblip-17911	172	18	interpreted	interpret	VERB
eblip-17911	172	19	as	as	ADP
eblip-17911	172	20	a	a	DET
eblip-17911	172	21	face	face	NOUN
eblip-17911	172	22	-	-	PUNCT
eblip-17911	172	23	threatening	threaten	VERB
eblip-17911	172	24	act	act	NOUN
eblip-17911	172	25	which	which	PRON
eblip-17911	172	26	threatens	threaten	VERB
eblip-17911	172	27	the	the	DET
eblip-17911	172	28	positive	positive	ADJ
eblip-17911	172	29	face	face	NOUN
eblip-17911	172	30	by	by	ADP
eblip-17911	172	31	suggesting	suggest	VERB
eblip-17911	172	32	the	the	DET
eblip-17911	172	33	recipient	recipient	NOUN
eblip-17911	172	34	is	be	AUX
eblip-17911	172	35	flawed	flaw	VERB
eblip-17911	172	36	and	and	CCONJ
eblip-17911	172	37	the	the	DET
eblip-17911	172	38	negative	negative	ADJ
eblip-17911	172	39	by	by	ADP
eblip-17911	172	40	appearing	appear	VERB
eblip-17911	172	41	to	to	PART
eblip-17911	172	42	constrain	constrain	VERB
eblip-17911	172	43	choices	choice	NOUN
eblip-17911	172	44	(	(	PUNCT
eblip-17911	172	45	westbrook	westbrook	NOUN
eblip-17911	172	46	,	,	PUNCT
eblip-17911	172	47	2007	2007	NUM
eblip-17911	172	48	)	)	PUNCT
eblip-17911	172	49	.	.	PUNCT
eblip-17911	173	1	perceptions	perception	NOUN
eblip-17911	173	2	of	of	ADP
eblip-17911	173	3	bossiness	bossiness	NOUN
eblip-17911	173	4	may	may	AUX
eblip-17911	173	5	also	also	ADV
eblip-17911	173	6	relate	relate	VERB
eblip-17911	173	7	to	to	ADP
eblip-17911	173	8	a	a	DET
eblip-17911	173	9	lack	lack	NOUN
eblip-17911	173	10	of	of	ADP
eblip-17911	173	11	prosodic	prosodic	ADJ
eblip-17911	173	12	and	and	CCONJ
eblip-17911	173	13	non	non	ADJ
eblip-17911	173	14	-	-	ADJ
eblip-17911	173	15	verbal	verbal	ADJ
eblip-17911	173	16	cues	cue	NOUN
eblip-17911	173	17	which	which	PRON
eblip-17911	173	18	some	some	PRON
eblip-17911	173	19	have	have	AUX
eblip-17911	173	20	suggested	suggest	VERB
eblip-17911	173	21	leads	lead	NOUN
eblip-17911	173	22	cmc	cmc	NOUN
eblip-17911	173	23	communicators	communicator	NOUN
eblip-17911	173	24	to	to	PART
eblip-17911	173	25	infer	infer	VERB
eblip-17911	173	26	rudeness	rudeness	NOUN
eblip-17911	173	27	from	from	ADP
eblip-17911	173	28	relatively	relatively	ADV
eblip-17911	173	29	small	small	ADJ
eblip-17911	173	30	indicators	indicator	NOUN
eblip-17911	173	31	(	(	PUNCT
eblip-17911	173	32	morand	morand	NOUN
eblip-17911	173	33	&	&	CCONJ
eblip-17911	173	34	ocker	ocker	PROPN
eblip-17911	173	35	,	,	PUNCT
eblip-17911	173	36	2002	2002	NUM
eblip-17911	173	37	;	;	PUNCT
eblip-17911	173	38	nilsen	nilsen	PROPN
eblip-17911	173	39	,	,	PUNCT
eblip-17911	173	40	2004	2004	NUM
eblip-17911	173	41	;	;	PUNCT
eblip-17911	173	42	westbrook	westbrook	PROPN
eblip-17911	173	43	,	,	PUNCT
eblip-17911	173	44	2007	2007	NUM
eblip-17911	173	45	)	)	PUNCT
eblip-17911	173	46	.	.	PUNCT
eblip-17911	174	1	this	this	DET
eblip-17911	174	2	finding	finding	NOUN
eblip-17911	174	3	suggests	suggest	VERB
eblip-17911	174	4	that	that	SCONJ
eblip-17911	174	5	informality	informality	NOUN
eblip-17911	174	6	may	may	AUX
eblip-17911	174	7	mitigate	mitigate	VERB
eblip-17911	174	8	some	some	PRON
eblip-17911	174	9	of	of	ADP
eblip-17911	174	10	the	the	DET
eblip-17911	174	11	face	face	NOUN
eblip-17911	174	12	-	-	PUNCT
eblip-17911	174	13	threat	threat	NOUN
eblip-17911	174	14	associated	associate	VERB
eblip-17911	174	15	with	with	ADP
eblip-17911	174	16	giving	give	VERB
eblip-17911	174	17	advice	advice	NOUN
eblip-17911	174	18	in	in	ADP
eblip-17911	174	19	cmc	cmc	PROPN
eblip-17911	174	20	.	.	PUNCT
eblip-17911	174	21	  	  	SPACE
eblip-17911	174	22	in	in	ADP
eblip-17911	174	23	addition	addition	NOUN
eblip-17911	174	24	,	,	PUNCT
eblip-17911	174	25	two	two	NUM
eblip-17911	174	26	participants	participant	NOUN
eblip-17911	174	27	associated	associate	VERB
eblip-17911	174	28	feelings	feeling	NOUN
eblip-17911	174	29	of	of	ADP
eblip-17911	174	30	inferiority	inferiority	NOUN
eblip-17911	174	31	with	with	ADP
eblip-17911	174	32	formality	formality	NOUN
eblip-17911	174	33	.	.	PUNCT
eblip-17911	175	1	participant	participant	ADJ
eblip-17911	175	2	2	2	NUM
eblip-17911	175	3	preferred	prefer	VERB
eblip-17911	175	4	the	the	DET
eblip-17911	175	5	informal	informal	ADJ
eblip-17911	175	6	librarian	librarian	NOUN
eblip-17911	175	7	because	because	SCONJ
eblip-17911	175	8	,	,	PUNCT
eblip-17911	175	9	“	"	PUNCT
eblip-17911	175	10	she	she	PRON
eblip-17911	175	11	’s	’	VERB
eblip-17911	175	12	in	in	ADP
eblip-17911	175	13	your	your	PRON
eblip-17911	175	14	language	language	NOUN
eblip-17911	175	15	,	,	PUNCT
eblip-17911	175	16	the	the	DET
eblip-17911	175	17	way	way	NOUN
eblip-17911	175	18	you	you	PRON
eblip-17911	175	19	are	be	AUX
eblip-17911	175	20	speaking	speak	VERB
eblip-17911	175	21	and	and	CCONJ
eblip-17911	175	22	it	it	PRON
eblip-17911	175	23	’s	’	VERB
eblip-17911	175	24	.	.	PUNCT
eblip-17911	175	25	.	.	PUNCT
eblip-17911	175	26	.	.	PUNCT
eblip-17911	176	1	not	not	PART
eblip-17911	176	2	like	like	SCONJ
eblip-17911	176	3	you	you	PRON
eblip-17911	176	4	’re	’re	AUX
eblip-17911	176	5	feeling	feel	VERB
eblip-17911	176	6	different	different	ADJ
eblip-17911	176	7	or	or	CCONJ
eblip-17911	176	8	you	you	PRON
eblip-17911	176	9	’re	’re	AUX
eblip-17911	176	10	feeling	feel	VERB
eblip-17911	176	11	inferior	inferior	ADJ
eblip-17911	176	12	because	because	SCONJ
eblip-17911	176	13	you	you	PRON
eblip-17911	176	14	ca	can	AUX
eblip-17911	176	15	n’t	not	PART
eblip-17911	176	16	use	use	VERB
eblip-17911	176	17	the	the	DET
eblip-17911	176	18	language	language	NOUN
eblip-17911	176	19	.	.	PUNCT
eblip-17911	176	20	”	"	PUNCT
eblip-17911	177	1	participant	participant	ADJ
eblip-17911	177	2	3	3	NUM
eblip-17911	177	3	,	,	PUNCT
eblip-17911	177	4	reflecting	reflect	VERB
eblip-17911	177	5	on	on	ADP
eblip-17911	177	6	previous	previous	ADJ
eblip-17911	177	7	virtual	virtual	ADJ
eblip-17911	177	8	reference	reference	NOUN
eblip-17911	177	9	interactions	interaction	NOUN
eblip-17911	177	10	,	,	PUNCT
eblip-17911	177	11	mentioned	mention	VERB
eblip-17911	177	12	feeling	feel	VERB
eblip-17911	177	13	“	"	PUNCT
eblip-17911	177	14	pressure	pressure	NOUN
eblip-17911	177	15	”	"	PUNCT
eblip-17911	177	16	from	from	ADP
eblip-17911	177	17	formal	formal	ADJ
eblip-17911	177	18	librarians	librarian	NOUN
eblip-17911	177	19	,	,	PUNCT
eblip-17911	177	20	and	and	CCONJ
eblip-17911	177	21	that	that	SCONJ
eblip-17911	177	22	,	,	PUNCT
eblip-17911	177	23	“	"	PUNCT
eblip-17911	177	24	through	through	ADP
eblip-17911	177	25	the	the	DET
eblip-17911	177	26	use	use	NOUN
eblip-17911	177	27	of	of	ADP
eblip-17911	177	28	their	their	PRON
eblip-17911	177	29	extremely	extremely	ADV
eblip-17911	177	30	great	great	ADJ
eblip-17911	177	31	grammar	grammar	NOUN
eblip-17911	177	32	that	that	SCONJ
eblip-17911	177	33	they	they	PRON
eblip-17911	177	34	’re	’re	VERB
eblip-17911	177	35	almost	almost	ADV
eblip-17911	177	36	a	a	DET
eblip-17911	177	37	little	little	ADJ
eblip-17911	177	38	bit	bit	NOUN
eblip-17911	177	39	condescending	condescend	VERB
eblip-17911	177	40	.	.	PUNCT
eblip-17911	177	41	”	"	PUNCT
eblip-17911	177	42	  	  	SPACE
eblip-17911	177	43	speaking	speak	VERB
eblip-17911	177	44	my	my	PRON
eblip-17911	177	45	language	language	NOUN
eblip-17911	177	46	  	  	SPACE
eblip-17911	177	47	the	the	DET
eblip-17911	177	48	importance	importance	NOUN
eblip-17911	177	49	of	of	ADP
eblip-17911	177	50	individual	individual	ADJ
eblip-17911	177	51	themes	theme	NOUN
eblip-17911	177	52	should	should	AUX
eblip-17911	177	53	not	not	PART
eblip-17911	177	54	be	be	AUX
eblip-17911	177	55	discounted	discount	VERB
eblip-17911	177	56	in	in	ADP
eblip-17911	177	57	the	the	DET
eblip-17911	177	58	wake	wake	NOUN
eblip-17911	177	59	of	of	ADP
eblip-17911	177	60	shared	share	VERB
eblip-17911	177	61	commonalities	commonality	NOUN
eblip-17911	177	62	(	(	PUNCT
eblip-17911	177	63	hyener	hyener	NOUN
eblip-17911	177	64	,	,	PUNCT
eblip-17911	177	65	1999	1999	NUM
eblip-17911	177	66	)	)	PUNCT
eblip-17911	177	67	.	.	PUNCT
eblip-17911	178	1	a	a	DET
eblip-17911	178	2	unique	unique	ADJ
eblip-17911	178	3	theme	theme	NOUN
eblip-17911	178	4	was	be	AUX
eblip-17911	178	5	participant	participant	ADJ
eblip-17911	178	6	2	2	NUM
eblip-17911	178	7	’s	’s	PART
eblip-17911	178	8	association	association	NOUN
eblip-17911	178	9	of	of	ADP
eblip-17911	178	10	informal	informal	ADJ
eblip-17911	178	11	language	language	NOUN
eblip-17911	178	12	with	with	ADP
eblip-17911	178	13	identity	identity	NOUN
eblip-17911	178	14	.	.	PUNCT
eblip-17911	179	1	participant	participant	NOUN
eblip-17911	179	2	2	2	NUM
eblip-17911	179	3	frequently	frequently	ADV
eblip-17911	179	4	referred	refer	VERB
eblip-17911	179	5	to	to	ADP
eblip-17911	179	6	the	the	DET
eblip-17911	179	7	informal	informal	ADJ
eblip-17911	179	8	librarian	librarian	NOUN
eblip-17911	179	9	as	as	ADP
eblip-17911	179	10	speaking	speak	VERB
eblip-17911	179	11	“	"	PUNCT
eblip-17911	179	12	her	her	PRON
eblip-17911	179	13	language	language	NOUN
eblip-17911	179	14	”	"	PUNCT
eblip-17911	179	15	while	while	SCONJ
eblip-17911	179	16	the	the	DET
eblip-17911	179	17	formal	formal	ADJ
eblip-17911	179	18	librarian	librarian	NOUN
eblip-17911	179	19	’s	’s	PART
eblip-17911	179	20	grammar	grammar	NOUN
eblip-17911	179	21	was	be	AUX
eblip-17911	179	22	perceived	perceive	VERB
eblip-17911	179	23	as	as	ADP
eblip-17911	179	24	out	out	ADP
eblip-17911	179	25	of	of	ADP
eblip-17911	179	26	place	place	NOUN
eblip-17911	179	27	:	:	PUNCT
eblip-17911	179	28	  	  	SPACE
eblip-17911	179	29	she	she	PRON
eblip-17911	179	30	’s	’s	AUX
eblip-17911	179	31	writing	write	VERB
eblip-17911	179	32	full	full	ADJ
eblip-17911	179	33	sentences	sentence	NOUN
eblip-17911	179	34	and	and	CCONJ
eblip-17911	179	35	using	use	VERB
eblip-17911	179	36	punctuation	punctuation	NOUN
eblip-17911	179	37	which	which	PRON
eblip-17911	179	38	you	you	PRON
eblip-17911	179	39	never	never	ADV
eblip-17911	179	40	use	use	VERB
eblip-17911	179	41	in	in	ADP
eblip-17911	179	42	chat	chat	NOUN
eblip-17911	179	43	.	.	PUNCT
eblip-17911	179	44	.	.	PUNCT
eblip-17911	180	1	.	.	PUNCT
eblip-17911	181	1	she	she	PRON
eblip-17911	181	2	never	never	ADV
eblip-17911	181	3	used	use	VERB
eblip-17911	181	4	any	any	DET
eblip-17911	181	5	kind	kind	NOUN
eblip-17911	181	6	of	of	ADP
eblip-17911	181	7	words	word	NOUN
eblip-17911	181	8	like	like	ADP
eblip-17911	181	9	those	those	DET
eblip-17911	181	10	small	small	ADJ
eblip-17911	181	11	acronyms	acronym	NOUN
eblip-17911	181	12	we	we	PRON
eblip-17911	181	13	use	use	VERB
eblip-17911	181	14	for	for	ADP
eblip-17911	181	15	like	like	INTJ
eblip-17911	181	16	“	"	PUNCT
eblip-17911	181	17	thanks	thank	NOUN
eblip-17911	181	18	”	"	PUNCT
eblip-17911	181	19	even	even	ADV
eblip-17911	181	20	we	we	PRON
eblip-17911	181	21	do	do	AUX
eblip-17911	181	22	n’t	not	PART
eblip-17911	181	23	put	put	VERB
eblip-17911	181	24	all	all	DET
eblip-17911	181	25	the	the	PRON
eblip-17911	181	26	–	–	PUNCT
eblip-17911	181	27	we	we	PRON
eblip-17911	181	28	just	just	ADV
eblip-17911	181	29	go	go	VERB
eblip-17911	181	30	“	"	PUNCT
eblip-17911	181	31	thx	thx	NOUN
eblip-17911	181	32	.	.	PUNCT
eblip-17911	181	33	”	"	PUNCT
eblip-17911	182	1	she	she	PRON
eblip-17911	182	2	does	do	AUX
eblip-17911	182	3	n’t	not	PART
eblip-17911	182	4	do	do	VERB
eblip-17911	182	5	that	that	PRON
eblip-17911	182	6	.	.	PUNCT
eblip-17911	183	1	she	she	PRON
eblip-17911	183	2	used	use	VERB
eblip-17911	183	3	a	a	DET
eblip-17911	183	4	full	full	ADJ
eblip-17911	183	5	sentence	sentence	NOUN
eblip-17911	183	6	for	for	ADP
eblip-17911	183	7	that	that	PRON
eblip-17911	183	8	!	!	PUNCT
eblip-17911	183	9	  	  	SPACE
eblip-17911	183	10	ultimately	ultimately	ADV
eblip-17911	183	11	,	,	PUNCT
eblip-17911	183	12	participant	participant	ADJ
eblip-17911	183	13	2	2	NUM
eblip-17911	183	14	’s	’s	PART
eblip-17911	183	15	choice	choice	NOUN
eblip-17911	183	16	of	of	ADP
eblip-17911	183	17	librarian	librarian	PROPN
eblip-17911	183	18	was	be	AUX
eblip-17911	183	19	based	base	VERB
eblip-17911	183	20	on	on	ADP
eblip-17911	183	21	the	the	DET
eblip-17911	183	22	use	use	NOUN
eblip-17911	183	23	of	of	ADP
eblip-17911	183	24	informal	informal	ADJ
eblip-17911	183	25	language	language	NOUN
eblip-17911	183	26	which	which	PRON
eblip-17911	183	27	she	she	PRON
eblip-17911	183	28	associated	associate	VERB
eblip-17911	183	29	with	with	ADP
eblip-17911	183	30	her	her	PRON
eblip-17911	183	31	age	age	NOUN
eblip-17911	183	32	group	group	NOUN
eblip-17911	183	33	.	.	PUNCT
eblip-17911	184	1	this	this	PRON
eblip-17911	184	2	may	may	AUX
eblip-17911	184	3	be	be	AUX
eblip-17911	184	4	based	base	VERB
eblip-17911	184	5	on	on	ADP
eblip-17911	184	6	the	the	DET
eblip-17911	184	7	positive	positive	ADJ
eblip-17911	184	8	politeness	politeness	NOUN
eblip-17911	184	9	associated	associate	VERB
eblip-17911	184	10	with	with	ADP
eblip-17911	184	11	using	use	VERB
eblip-17911	184	12	“	"	PUNCT
eblip-17911	184	13	in	in	ADP
eblip-17911	184	14	-	-	PUNCT
eblip-17911	184	15	group	group	NOUN
eblip-17911	184	16	”	"	PUNCT
eblip-17911	184	17	speak	speak	NOUN
eblip-17911	184	18	,	,	PUNCT
eblip-17911	184	19	which	which	PRON
eblip-17911	184	20	can	can	AUX
eblip-17911	184	21	suggest	suggest	VERB
eblip-17911	184	22	camaraderie	camaraderie	NOUN
eblip-17911	184	23	and	and	CCONJ
eblip-17911	184	24	common	common	ADJ
eblip-17911	184	25	ground	ground	NOUN
eblip-17911	184	26	(	(	PUNCT
eblip-17911	184	27	morand	morand	NOUN
eblip-17911	184	28	&	&	CCONJ
eblip-17911	184	29	ocker	ocker	PROPN
eblip-17911	184	30	,	,	PUNCT
eblip-17911	184	31	2002	2002	NUM
eblip-17911	184	32	)	)	PUNCT
eblip-17911	184	33	.	.	PUNCT
eblip-17911	184	34	  	  	SPACE
eblip-17911	185	1	professionalism	professionalism	NOUN
eblip-17911	185	2	  	  	SPACE
eblip-17911	185	3	rusa	rusa	NOUN
eblip-17911	185	4	(	(	PUNCT
eblip-17911	185	5	2004	2004	NUM
eblip-17911	185	6	)	)	PUNCT
eblip-17911	185	7	guidelines	guideline	NOUN
eblip-17911	185	8	were	be	AUX
eblip-17911	185	9	associated	associate	VERB
eblip-17911	185	10	with	with	ADP
eblip-17911	185	11	professionalism	professionalism	NOUN
eblip-17911	185	12	by	by	ADP
eblip-17911	185	13	all	all	PRON
eblip-17911	185	14	of	of	ADP
eblip-17911	185	15	the	the	DET
eblip-17911	185	16	participants	participant	NOUN
eblip-17911	185	17	,	,	PUNCT
eblip-17911	185	18	including	include	VERB
eblip-17911	185	19	asking	ask	VERB
eblip-17911	185	20	open	open	ADJ
eblip-17911	185	21	questions	question	NOUN
eblip-17911	185	22	and	and	CCONJ
eblip-17911	185	23	follow	follow	VERB
eblip-17911	185	24	-	-	PUNCT
eblip-17911	185	25	up	up	ADP
eblip-17911	185	26	questions	question	NOUN
eblip-17911	185	27	.	.	PUNCT
eblip-17911	186	1	four	four	NUM
eblip-17911	186	2	participants	participant	NOUN
eblip-17911	186	3	associated	associate	VERB
eblip-17911	186	4	formality	formality	NOUN
eblip-17911	186	5	more	more	ADV
eblip-17911	186	6	strongly	strongly	ADV
eblip-17911	186	7	with	with	ADP
eblip-17911	186	8	professionalism	professionalism	NOUN
eblip-17911	186	9	than	than	ADP
eblip-17911	186	10	with	with	ADP
eblip-17911	186	11	content	content	NOUN
eblip-17911	186	12	-	-	PUNCT
eblip-17911	186	13	related	relate	VERB
eblip-17911	186	14	factors	factor	NOUN
eblip-17911	186	15	.	.	PUNCT
eblip-17911	186	16	  	  	SPACE
eblip-17911	187	1	professional	professional	ADJ
eblip-17911	187	2	tone	tone	NOUN
eblip-17911	187	3	  	  	SPACE
eblip-17911	187	4	three	three	NUM
eblip-17911	187	5	participants	participant	NOUN
eblip-17911	187	6	perceived	perceive	VERB
eblip-17911	187	7	the	the	DET
eblip-17911	187	8	formal	formal	ADJ
eblip-17911	187	9	librarian	librarian	NOUN
eblip-17911	187	10	’s	’s	PART
eblip-17911	187	11	“	"	PUNCT
eblip-17911	187	12	tone	tone	NOUN
eblip-17911	187	13	”	"	PUNCT
eblip-17911	187	14	as	as	ADP
eblip-17911	187	15	professional	professional	ADJ
eblip-17911	187	16	.	.	PUNCT
eblip-17911	188	1	participant	participant	PROPN
eblip-17911	188	2	5	5	NUM
eblip-17911	188	3	stated	state	VERB
eblip-17911	188	4	,	,	PUNCT
eblip-17911	188	5	“	"	PUNCT
eblip-17911	188	6	they	they	PRON
eblip-17911	188	7	maintain	maintain	VERB
eblip-17911	188	8	a	a	DET
eblip-17911	188	9	sort	sort	NOUN
eblip-17911	188	10	of	of	ADP
eblip-17911	188	11	good	good	ADJ
eblip-17911	188	12	professional	professional	ADJ
eblip-17911	188	13	tone	tone	NOUN
eblip-17911	188	14	.	.	PUNCT
eblip-17911	189	1	very	very	ADV
eblip-17911	189	2	even	even	ADV
eblip-17911	189	3	,	,	PUNCT
eblip-17911	189	4	it	it	PRON
eblip-17911	189	5	does	do	AUX
eblip-17911	189	6	n’t	not	PART
eblip-17911	189	7	seem	seem	VERB
eblip-17911	189	8	overly	overly	ADV
eblip-17911	189	9	on	on	ADP
eblip-17911	189	10	either	either	DET
eblip-17911	189	11	side	side	NOUN
eblip-17911	189	12	,	,	PUNCT
eblip-17911	189	13	not	not	PART
eblip-17911	189	14	overly	overly	ADV
eblip-17911	189	15	friendly	friendly	ADJ
eblip-17911	189	16	or	or	CCONJ
eblip-17911	189	17	overly	overly	ADV
eblip-17911	189	18	unfriendly	unfriendly	ADJ
eblip-17911	189	19	.	.	PUNCT
eblip-17911	189	20	”	"	PUNCT
eblip-17911	190	1	when	when	SCONJ
eblip-17911	190	2	asked	ask	VERB
eblip-17911	190	3	what	what	PRON
eblip-17911	190	4	was	be	AUX
eblip-17911	190	5	professional	professional	ADJ
eblip-17911	190	6	in	in	ADP
eblip-17911	190	7	the	the	DET
eblip-17911	190	8	formal	formal	ADJ
eblip-17911	190	9	transcript	transcript	NOUN
eblip-17911	190	10	,	,	PUNCT
eblip-17911	190	11	participant	participant	ADJ
eblip-17911	190	12	4	4	NUM
eblip-17911	190	13	explained	explain	VERB
eblip-17911	190	14	,	,	PUNCT
eblip-17911	190	15	“	"	PUNCT
eblip-17911	190	16	the	the	DET
eblip-17911	190	17	librarian	librarian	NOUN
eblip-17911	190	18	is	be	AUX
eblip-17911	190	19	n’t	not	PART
eblip-17911	190	20	overly	overly	ADV
eblip-17911	190	21	friendly	friendly	ADJ
eblip-17911	190	22	in	in	ADP
eblip-17911	190	23	this	this	DET
eblip-17911	190	24	one	one	NOUN
eblip-17911	190	25	.	.	PUNCT
eblip-17911	190	26	.	.	PUNCT
eblip-17911	191	1	.	.	PUNCT
eblip-17911	192	1	it	it	PRON
eblip-17911	192	2	’s	’	VERB
eblip-17911	192	3	not	not	PART
eblip-17911	192	4	like	like	ADP
eblip-17911	192	5	this	this	DET
eblip-17911	192	6	person	person	NOUN
eblip-17911	192	7	’s	’s	PART
eblip-17911	192	8	asking	ask	VERB
eblip-17911	192	9	for	for	ADP
eblip-17911	192	10	advice	advice	NOUN
eblip-17911	192	11	.	.	PUNCT
eblip-17911	193	1	they	they	PRON
eblip-17911	193	2	’re	’re	AUX
eblip-17911	193	3	asking	ask	VERB
eblip-17911	193	4	for	for	ADP
eblip-17911	193	5	research	research	NOUN
eblip-17911	193	6	help	help	NOUN
eblip-17911	193	7	.	.	PUNCT
eblip-17911	193	8	”	"	PUNCT
eblip-17911	194	1	conversely	conversely	ADV
eblip-17911	194	2	,	,	PUNCT
eblip-17911	194	3	these	these	DET
eblip-17911	194	4	participants	participant	NOUN
eblip-17911	194	5	felt	feel	VERB
eblip-17911	194	6	the	the	DET
eblip-17911	194	7	informal	informal	ADJ
eblip-17911	194	8	librarian	librarian	NOUN
eblip-17911	194	9	was	be	AUX
eblip-17911	194	10	overly	overly	ADV
eblip-17911	194	11	friendly	friendly	ADJ
eblip-17911	194	12	or	or	CCONJ
eblip-17911	194	13	eager	eager	ADJ
eblip-17911	194	14	,	,	PUNCT
eblip-17911	194	15	which	which	PRON
eblip-17911	194	16	was	be	AUX
eblip-17911	194	17	perceived	perceive	VERB
eblip-17911	194	18	as	as	ADP
eblip-17911	194	19	unprofessional	unprofessional	ADJ
eblip-17911	194	20	.	.	PUNCT
eblip-17911	195	1	the	the	DET
eblip-17911	195	2	lack	lack	NOUN
eblip-17911	195	3	of	of	ADP
eblip-17911	195	4	formality	formality	NOUN
eblip-17911	195	5	and	and	CCONJ
eblip-17911	195	6	consequent	consequent	ADJ
eblip-17911	195	7	lack	lack	NOUN
eblip-17911	195	8	of	of	ADP
eblip-17911	195	9	negative	negative	ADJ
eblip-17911	195	10	politeness	politeness	NOUN
eblip-17911	195	11	in	in	ADP
eblip-17911	195	12	the	the	DET
eblip-17911	195	13	informal	informal	ADJ
eblip-17911	195	14	interaction	interaction	NOUN
eblip-17911	195	15	may	may	AUX
eblip-17911	195	16	have	have	AUX
eblip-17911	195	17	caused	cause	VERB
eblip-17911	195	18	a	a	DET
eblip-17911	195	19	perception	perception	NOUN
eblip-17911	195	20	of	of	ADP
eblip-17911	195	21	“	"	PUNCT
eblip-17911	195	22	coming	come	VERB
eblip-17911	195	23	too	too	ADV
eblip-17911	195	24	close	close	ADJ
eblip-17911	195	25	”	"	PUNCT
eblip-17911	195	26	or	or	CCONJ
eblip-17911	195	27	intrusion	intrusion	NOUN
eblip-17911	195	28	for	for	ADP
eblip-17911	195	29	these	these	DET
eblip-17911	195	30	participants	participant	NOUN
eblip-17911	195	31	(	(	PUNCT
eblip-17911	195	32	morand	morand	NOUN
eblip-17911	195	33	&	&	CCONJ
eblip-17911	195	34	ocker	ocker	PROPN
eblip-17911	195	35	,	,	PUNCT
eblip-17911	195	36	2002	2002	NUM
eblip-17911	195	37	;	;	PUNCT
eblip-17911	195	38	park	park	NOUN
eblip-17911	195	39	,	,	PUNCT
eblip-17911	195	40	2007	2007	NUM
eblip-17911	195	41	)	)	PUNCT
eblip-17911	195	42	.	.	PUNCT
eblip-17911	195	43	  	  	SPACE
eblip-17911	196	1	expectations	expectation	NOUN
eblip-17911	196	2	of	of	ADP
eblip-17911	196	3	formality	formality	NOUN
eblip-17911	196	4	  	  	SPACE
eblip-17911	196	5	often	often	ADV
eblip-17911	196	6	,	,	PUNCT
eblip-17911	196	7	perceptions	perception	NOUN
eblip-17911	196	8	of	of	ADP
eblip-17911	196	9	professionalism	professionalism	NOUN
eblip-17911	196	10	were	be	AUX
eblip-17911	196	11	tied	tie	VERB
eblip-17911	196	12	to	to	ADP
eblip-17911	196	13	expectations	expectation	NOUN
eblip-17911	196	14	of	of	ADP
eblip-17911	196	15	formality	formality	NOUN
eblip-17911	196	16	and	and	CCONJ
eblip-17911	196	17	by	by	ADP
eblip-17911	196	18	extension	extension	NOUN
eblip-17911	196	19	to	to	ADP
eblip-17911	196	20	asymmetrical	asymmetrical	ADJ
eblip-17911	196	21	interactions	interaction	NOUN
eblip-17911	196	22	.	.	PUNCT
eblip-17911	197	1	goffman	goffman	NOUN
eblip-17911	197	2	(	(	PUNCT
eblip-17911	197	3	1956	1956	NUM
eblip-17911	197	4	)	)	PUNCT
eblip-17911	197	5	suggests	suggest	VERB
eblip-17911	197	6	that	that	SCONJ
eblip-17911	197	7	many	many	ADJ
eblip-17911	197	8	interpersonal	interpersonal	ADJ
eblip-17911	197	9	interactions	interaction	NOUN
eblip-17911	197	10	are	be	AUX
eblip-17911	197	11	asymmetrical	asymmetrical	ADJ
eblip-17911	197	12	in	in	ADP
eblip-17911	197	13	nature	nature	NOUN
eblip-17911	197	14	and	and	CCONJ
eblip-17911	197	15	that	that	SCONJ
eblip-17911	197	16	people	people	NOUN
eblip-17911	197	17	engage	engage	VERB
eblip-17911	197	18	in	in	ADP
eblip-17911	197	19	“	"	PUNCT
eblip-17911	197	20	status	status	NOUN
eblip-17911	197	21	rituals	ritual	NOUN
eblip-17911	197	22	”	"	PUNCT
eblip-17911	197	23	to	to	PART
eblip-17911	197	24	define	define	VERB
eblip-17911	197	25	superiority	superiority	NOUN
eblip-17911	197	26	in	in	ADP
eblip-17911	197	27	relationships	relationship	NOUN
eblip-17911	197	28	.	.	PUNCT
eblip-17911	198	1	both	both	DET
eblip-17911	198	2	radford	radford	PROPN
eblip-17911	198	3	(	(	PUNCT
eblip-17911	198	4	2006	2006	NUM
eblip-17911	198	5	)	)	PUNCT
eblip-17911	198	6	and	and	CCONJ
eblip-17911	198	7	westbrook	westbrook	PROPN
eblip-17911	198	8	(	(	PUNCT
eblip-17911	198	9	2007	2007	NUM
eblip-17911	198	10	)	)	PUNCT
eblip-17911	198	11	observed	observe	VERB
eblip-17911	198	12	that	that	SCONJ
eblip-17911	198	13	the	the	DET
eblip-17911	198	14	librarian	librarian	ADJ
eblip-17911	198	15	-	-	PUNCT
eblip-17911	198	16	user	user	NOUN
eblip-17911	198	17	interaction	interaction	NOUN
eblip-17911	198	18	is	be	AUX
eblip-17911	198	19	fundamentally	fundamentally	ADV
eblip-17911	198	20	asymmetrical	asymmetrical	ADJ
eblip-17911	198	21	,	,	PUNCT
eblip-17911	198	22	with	with	ADP
eblip-17911	198	23	librarians	librarian	NOUN
eblip-17911	198	24	taking	take	VERB
eblip-17911	198	25	on	on	ADP
eblip-17911	198	26	a	a	DET
eblip-17911	198	27	superior	superior	ADJ
eblip-17911	198	28	status	status	NOUN
eblip-17911	198	29	.	.	PUNCT
eblip-17911	199	1	in	in	ADP
eblip-17911	199	2	this	this	DET
eblip-17911	199	3	study	study	NOUN
eblip-17911	199	4	,	,	PUNCT
eblip-17911	199	5	the	the	DET
eblip-17911	199	6	relationship	relationship	NOUN
eblip-17911	199	7	between	between	ADP
eblip-17911	199	8	the	the	DET
eblip-17911	199	9	student	student	NOUN
eblip-17911	199	10	and	and	CCONJ
eblip-17911	199	11	formal	formal	ADJ
eblip-17911	199	12	librarian	librarian	NOUN
eblip-17911	199	13	was	be	AUX
eblip-17911	199	14	asymmetrical	asymmetrical	ADJ
eblip-17911	199	15	since	since	SCONJ
eblip-17911	199	16	formality	formality	NOUN
eblip-17911	199	17	typically	typically	ADV
eblip-17911	199	18	establishes	establish	VERB
eblip-17911	199	19	high	high	ADJ
eblip-17911	199	20	social	social	ADJ
eblip-17911	199	21	distance	distance	NOUN
eblip-17911	199	22	(	(	PUNCT
eblip-17911	199	23	morand	morand	NOUN
eblip-17911	199	24	&	&	CCONJ
eblip-17911	199	25	ocker	ocker	PROPN
eblip-17911	199	26	,	,	PUNCT
eblip-17911	199	27	2002	2002	NUM
eblip-17911	199	28	)	)	PUNCT
eblip-17911	199	29	.	.	PUNCT
eblip-17911	200	1	yet	yet	ADV
eblip-17911	200	2	,	,	PUNCT
eblip-17911	200	3	the	the	DET
eblip-17911	200	4	informal	informal	ADJ
eblip-17911	200	5	transcript	transcript	NOUN
eblip-17911	200	6	was	be	AUX
eblip-17911	200	7	relatively	relatively	ADV
eblip-17911	200	8	symmetrical	symmetrical	ADJ
eblip-17911	200	9	since	since	SCONJ
eblip-17911	200	10	the	the	DET
eblip-17911	200	11	librarian	librarian	ADJ
eblip-17911	200	12	and	and	CCONJ
eblip-17911	200	13	student	student	NOUN
eblip-17911	200	14	use	use	VERB
eblip-17911	200	15	similar	similar	ADJ
eblip-17911	200	16	language	language	NOUN
eblip-17911	200	17	,	,	PUNCT
eblip-17911	200	18	suggesting	suggest	VERB
eblip-17911	200	19	less	less	ADJ
eblip-17911	200	20	social	social	ADJ
eblip-17911	200	21	separation	separation	NOUN
eblip-17911	200	22	(	(	PUNCT
eblip-17911	200	23	park	park	NOUN
eblip-17911	200	24	,	,	PUNCT
eblip-17911	200	25	2007	2007	NUM
eblip-17911	200	26	)	)	PUNCT
eblip-17911	200	27	.	.	PUNCT
eblip-17911	200	28	  	  	SPACE
eblip-17911	201	1	three	three	NUM
eblip-17911	201	2	participants	participant	NOUN
eblip-17911	201	3	had	have	VERB
eblip-17911	201	4	explicit	explicit	ADJ
eblip-17911	201	5	expectations	expectation	NOUN
eblip-17911	201	6	of	of	ADP
eblip-17911	201	7	formality	formality	NOUN
eblip-17911	201	8	,	,	PUNCT
eblip-17911	201	9	which	which	PRON
eblip-17911	201	10	led	lead	VERB
eblip-17911	201	11	to	to	ADP
eblip-17911	201	12	a	a	DET
eblip-17911	201	13	perception	perception	NOUN
eblip-17911	201	14	of	of	ADP
eblip-17911	201	15	unprofessionalism	unprofessionalism	NOUN
eblip-17911	201	16	when	when	SCONJ
eblip-17911	201	17	reading	read	VERB
eblip-17911	201	18	the	the	DET
eblip-17911	201	19	informal	informal	ADJ
eblip-17911	201	20	transcript	transcript	NOUN
eblip-17911	201	21	.	.	PUNCT
eblip-17911	202	1	participant	participant	ADJ
eblip-17911	202	2	5	5	NUM
eblip-17911	202	3	felt	feel	VERB
eblip-17911	202	4	that	that	SCONJ
eblip-17911	202	5	,	,	PUNCT
eblip-17911	202	6	“	"	PUNCT
eblip-17911	202	7	librarians	librarian	NOUN
eblip-17911	202	8	should	should	AUX
eblip-17911	202	9	care	care	VERB
eblip-17911	202	10	about	about	ADP
eblip-17911	202	11	grammar	grammar	NOUN
eblip-17911	202	12	,	,	PUNCT
eblip-17911	202	13	”	"	PUNCT
eblip-17911	202	14	and	and	CCONJ
eblip-17911	202	15	participant	participant	ADJ
eblip-17911	202	16	3	3	NUM
eblip-17911	202	17	,	,	PUNCT
eblip-17911	202	18	referring	refer	VERB
eblip-17911	202	19	to	to	ADP
eblip-17911	202	20	the	the	DET
eblip-17911	202	21	use	use	NOUN
eblip-17911	202	22	of	of	ADP
eblip-17911	202	23	informal	informal	ADJ
eblip-17911	202	24	abbreviations	abbreviation	NOUN
eblip-17911	202	25	,	,	PUNCT
eblip-17911	202	26	said	say	VERB
eblip-17911	202	27	they	they	PRON
eblip-17911	202	28	gave	give	VERB
eblip-17911	202	29	“	"	PUNCT
eblip-17911	202	30	such	such	DET
eblip-17911	202	31	a	a	DET
eblip-17911	202	32	flavour	flavour	NOUN
eblip-17911	202	33	that	that	SCONJ
eblip-17911	202	34	you	you	PRON
eblip-17911	202	35	do	do	AUX
eblip-17911	202	36	n’t	not	PART
eblip-17911	202	37	really	really	ADV
eblip-17911	202	38	expect	expect	VERB
eblip-17911	202	39	from	from	ADP
eblip-17911	202	40	a	a	DET
eblip-17911	202	41	librarian	librarian	NOUN
eblip-17911	202	42	.	.	PUNCT
eblip-17911	203	1	you	you	PRON
eblip-17911	203	2	know	know	VERB
eblip-17911	203	3	,	,	PUNCT
eblip-17911	203	4	you	you	PRON
eblip-17911	203	5	expect	expect	VERB
eblip-17911	203	6	some	some	DET
eblip-17911	203	7	level	level	NOUN
eblip-17911	203	8	of	of	ADP
eblip-17911	203	9	formal[ity	formal[ity	NOUN
eblip-17911	203	10	]	]	PUNCT
eblip-17911	203	11	.	.	PUNCT
eblip-17911	203	12	”	"	PUNCT
eblip-17911	203	13	  	  	SPACE
eblip-17911	203	14	informality	informality	NOUN
eblip-17911	203	15	sometimes	sometimes	ADV
eblip-17911	203	16	meant	mean	VERB
eblip-17911	203	17	participants	participant	NOUN
eblip-17911	203	18	were	be	AUX
eblip-17911	203	19	unable	unable	ADJ
eblip-17911	203	20	to	to	PART
eblip-17911	203	21	clearly	clearly	ADV
eblip-17911	203	22	define	define	VERB
eblip-17911	203	23	the	the	DET
eblip-17911	203	24	roles	role	NOUN
eblip-17911	203	25	of	of	ADP
eblip-17911	203	26	the	the	DET
eblip-17911	203	27	student	student	NOUN
eblip-17911	203	28	and	and	CCONJ
eblip-17911	203	29	librarian	librarian	NOUN
eblip-17911	203	30	.	.	PUNCT
eblip-17911	204	1	in	in	ADP
eblip-17911	204	2	regards	regard	NOUN
eblip-17911	204	3	to	to	ADP
eblip-17911	204	4	the	the	DET
eblip-17911	204	5	informal	informal	ADJ
eblip-17911	204	6	transcript	transcript	NOUN
eblip-17911	204	7	,	,	PUNCT
eblip-17911	204	8	participant	participant	ADJ
eblip-17911	204	9	4	4	NUM
eblip-17911	204	10	felt	feel	VERB
eblip-17911	204	11	that	that	SCONJ
eblip-17911	204	12	,	,	PUNCT
eblip-17911	204	13	“	"	PUNCT
eblip-17911	204	14	this	this	PRON
eblip-17911	204	15	could	could	AUX
eblip-17911	204	16	be	be	AUX
eblip-17911	204	17	me	i	PRON
eblip-17911	204	18	talking	talk	VERB
eblip-17911	204	19	to	to	ADP
eblip-17911	204	20	my	my	PRON
eblip-17911	204	21	friends	friend	NOUN
eblip-17911	204	22	,	,	PUNCT
eblip-17911	204	23	”	"	PUNCT
eblip-17911	204	24	whereas	whereas	SCONJ
eblip-17911	204	25	in	in	ADP
eblip-17911	204	26	the	the	DET
eblip-17911	204	27	formal	formal	ADJ
eblip-17911	204	28	transcript	transcript	NOUN
eblip-17911	204	29	the	the	DET
eblip-17911	204	30	roles	role	NOUN
eblip-17911	204	31	were	be	AUX
eblip-17911	204	32	“	"	PUNCT
eblip-17911	204	33	very	very	ADV
eblip-17911	204	34	clearly	clearly	ADV
eblip-17911	204	35	.	.	PUNCT
eblip-17911	204	36	.	.	PUNCT
eblip-17911	204	37	.	.	PUNCT
eblip-17911	205	1	student	student	NOUN
eblip-17911	205	2	,	,	PUNCT
eblip-17911	205	3	librarian	librarian	NOUN
eblip-17911	205	4	.	.	PUNCT
eblip-17911	205	5	”	"	PUNCT
eblip-17911	206	1	participant	participant	PROPN
eblip-17911	206	2	3	3	NUM
eblip-17911	206	3	,	,	PUNCT
eblip-17911	206	4	referring	refer	VERB
eblip-17911	206	5	to	to	ADP
eblip-17911	206	6	the	the	DET
eblip-17911	206	7	informal	informal	ADJ
eblip-17911	206	8	transcript	transcript	NOUN
eblip-17911	206	9	,	,	PUNCT
eblip-17911	206	10	stated	state	VERB
eblip-17911	206	11	there	there	PRON
eblip-17911	206	12	was	be	VERB
eblip-17911	206	13	“	"	PUNCT
eblip-17911	206	14	nothing	nothing	PRON
eblip-17911	206	15	in	in	ADP
eblip-17911	206	16	it	it	PRON
eblip-17911	206	17	that	that	PRON
eblip-17911	206	18	makes	make	VERB
eblip-17911	206	19	me	i	PRON
eblip-17911	206	20	feel	feel	VERB
eblip-17911	206	21	like	like	SCONJ
eblip-17911	206	22	they	they	PRON
eblip-17911	206	23	’re	’re	VERB
eblip-17911	206	24	behind	behind	ADP
eblip-17911	206	25	a	a	DET
eblip-17911	206	26	desk	desk	NOUN
eblip-17911	206	27	in	in	ADP
eblip-17911	206	28	a	a	DET
eblip-17911	206	29	library	library	NOUN
eblip-17911	206	30	.	.	PUNCT
eblip-17911	206	31	”	"	PUNCT
eblip-17911	207	1	these	these	DET
eblip-17911	207	2	findings	finding	NOUN
eblip-17911	207	3	extend	extend	VERB
eblip-17911	207	4	those	those	PRON
eblip-17911	207	5	of	of	ADP
eblip-17911	207	6	radford	radford	PROPN
eblip-17911	207	7	(	(	PUNCT
eblip-17911	207	8	2006	2006	NUM
eblip-17911	207	9	)	)	PUNCT
eblip-17911	207	10	and	and	CCONJ
eblip-17911	207	11	westbrook	westbrook	PROPN
eblip-17911	207	12	(	(	PUNCT
eblip-17911	207	13	2007	2007	NUM
eblip-17911	207	14	)	)	PUNCT
eblip-17911	207	15	,	,	PUNCT
eblip-17911	207	16	who	who	PRON
eblip-17911	207	17	suggest	suggest	VERB
eblip-17911	207	18	that	that	SCONJ
eblip-17911	207	19	users	user	NOUN
eblip-17911	207	20	may	may	AUX
eblip-17911	207	21	perceive	perceive	VERB
eblip-17911	207	22	asymmetry	asymmetry	NOUN
eblip-17911	207	23	in	in	ADP
eblip-17911	207	24	vrs	vrs	ADJ
eblip-17911	207	25	interactions	interaction	NOUN
eblip-17911	207	26	as	as	ADP
eblip-17911	207	27	the	the	DET
eblip-17911	207	28	norm	norm	NOUN
eblip-17911	207	29	and	and	CCONJ
eblip-17911	207	30	feel	feel	VERB
eblip-17911	207	31	uncertain	uncertain	ADJ
eblip-17911	207	32	if	if	SCONJ
eblip-17911	207	33	the	the	DET
eblip-17911	207	34	boundaries	boundary	NOUN
eblip-17911	207	35	of	of	ADP
eblip-17911	207	36	the	the	DET
eblip-17911	207	37	librarian	librarian	ADJ
eblip-17911	207	38	-	-	PUNCT
eblip-17911	207	39	user	user	NOUN
eblip-17911	207	40	relationship	relationship	NOUN
eblip-17911	207	41	are	be	AUX
eblip-17911	207	42	less	less	ADV
eblip-17911	207	43	clearly	clearly	ADV
eblip-17911	207	44	defined	define	VERB
eblip-17911	207	45	.	.	PUNCT
eblip-17911	207	46	  	  	SPACE
eblip-17911	207	47	“	"	PUNCT
eblip-17911	207	48	chat	chat	VERB
eblip-17911	207	49	”	"	PUNCT
eblip-17911	207	50	professionalism	professionalism	NOUN
eblip-17911	207	51	  	  	SPACE
eblip-17911	207	52	two	two	NUM
eblip-17911	207	53	participants	participant	NOUN
eblip-17911	207	54	were	be	AUX
eblip-17911	207	55	hesitant	hesitant	ADJ
eblip-17911	207	56	to	to	PART
eblip-17911	207	57	label	label	VERB
eblip-17911	207	58	the	the	DET
eblip-17911	207	59	informal	informal	ADJ
eblip-17911	207	60	librarian	librarian	NOUN
eblip-17911	207	61	as	as	ADP
eblip-17911	207	62	unprofessional	unprofessional	ADJ
eblip-17911	207	63	.	.	PUNCT
eblip-17911	208	1	participant	participant	PROPN
eblip-17911	208	2	1	1	NUM
eblip-17911	208	3	perceived	perceive	VERB
eblip-17911	208	4	informal	informal	ADJ
eblip-17911	208	5	grammar	grammar	NOUN
eblip-17911	208	6	as	as	ADP
eblip-17911	208	7	“	"	PUNCT
eblip-17911	208	8	not	not	PART
eblip-17911	208	9	unprofessional	unprofessional	ADJ
eblip-17911	208	10	”	"	PUNCT
eblip-17911	208	11	but	but	CCONJ
eblip-17911	208	12	rather	rather	ADV
eblip-17911	208	13	showing	show	VERB
eblip-17911	208	14	the	the	DET
eblip-17911	208	15	librarian	librarian	NOUN
eblip-17911	208	16	was	be	AUX
eblip-17911	208	17	a	a	DET
eblip-17911	208	18	“	"	PUNCT
eblip-17911	208	19	real	real	ADJ
eblip-17911	208	20	person	person	NOUN
eblip-17911	208	21	.	.	PUNCT
eblip-17911	208	22	”	"	PUNCT
eblip-17911	209	1	participant	participant	NOUN
eblip-17911	209	2	2	2	NUM
eblip-17911	209	3	perceived	perceive	VERB
eblip-17911	209	4	informal	informal	ADJ
eblip-17911	209	5	language	language	NOUN
eblip-17911	209	6	as	as	ADP
eblip-17911	209	7	appropriate	appropriate	ADJ
eblip-17911	209	8	to	to	ADP
eblip-17911	209	9	the	the	DET
eblip-17911	209	10	chat	chat	PROPN
eblip-17911	209	11	environment	environment	NOUN
eblip-17911	209	12	,	,	PUNCT
eblip-17911	209	13	stating	state	VERB
eblip-17911	209	14	,	,	PUNCT
eblip-17911	209	15	“	"	PUNCT
eblip-17911	209	16	the	the	DET
eblip-17911	209	17	language	language	NOUN
eblip-17911	209	18	that	that	PRON
eblip-17911	209	19	she	she	PRON
eblip-17911	209	20	’s	’s	AUX
eblip-17911	209	21	using	use	VERB
eblip-17911	209	22	is	be	AUX
eblip-17911	209	23	not	not	PART
eblip-17911	209	24	professional	professional	ADJ
eblip-17911	209	25	but	but	CCONJ
eblip-17911	209	26	that	that	PRON
eblip-17911	209	27	’s	’	VERB
eblip-17911	209	28	what	what	PRON
eblip-17911	209	29	you	you	PRON
eblip-17911	209	30	expect	expect	VERB
eblip-17911	209	31	from	from	ADP
eblip-17911	209	32	chatting	chat	VERB
eblip-17911	209	33	.	.	PUNCT
eblip-17911	209	34	.	.	PUNCT
eblip-17911	210	1	.	.	PUNCT
eblip-17911	211	1	it	it	PRON
eblip-17911	211	2	’s	’	VERB
eblip-17911	211	3	better	well	ADJ
eblip-17911	211	4	than	than	ADP
eblip-17911	211	5	writing	write	VERB
eblip-17911	211	6	full	full	ADJ
eblip-17911	211	7	sentences	sentence	NOUN
eblip-17911	211	8	and	and	CCONJ
eblip-17911	211	9	taking	take	VERB
eblip-17911	211	10	so	so	ADV
eblip-17911	211	11	much	much	ADJ
eblip-17911	211	12	time	time	NOUN
eblip-17911	211	13	in	in	ADP
eblip-17911	211	14	writing	write	VERB
eblip-17911	211	15	them	they	PRON
eblip-17911	211	16	.	.	PUNCT
eblip-17911	211	17	”	"	PUNCT
eblip-17911	212	1	these	these	DET
eblip-17911	212	2	findings	finding	NOUN
eblip-17911	212	3	suggest	suggest	VERB
eblip-17911	212	4	that	that	SCONJ
eblip-17911	212	5	members	member	NOUN
eblip-17911	212	6	of	of	ADP
eblip-17911	212	7	this	this	DET
eblip-17911	212	8	user	user	NOUN
eblip-17911	212	9	-	-	PUNCT
eblip-17911	212	10	group	group	NOUN
eblip-17911	212	11	may	may	AUX
eblip-17911	212	12	be	be	AUX
eblip-17911	212	13	more	more	ADV
eblip-17911	212	14	accepting	accept	VERB
eblip-17911	212	15	of	of	ADP
eblip-17911	212	16	informality	informality	NOUN
eblip-17911	212	17	in	in	ADP
eblip-17911	212	18	the	the	DET
eblip-17911	212	19	virtual	virtual	ADJ
eblip-17911	212	20	reference	reference	NOUN
eblip-17911	212	21	interaction	interaction	NOUN
eblip-17911	212	22	and	and	CCONJ
eblip-17911	212	23	may	may	AUX
eblip-17911	212	24	not	not	PART
eblip-17911	212	25	immediately	immediately	ADV
eblip-17911	212	26	associate	associate	VERB
eblip-17911	212	27	informality	informality	NOUN
eblip-17911	212	28	with	with	ADP
eblip-17911	212	29	unprofessionalism	unprofessionalism	NOUN
eblip-17911	212	30	.	.	PUNCT
eblip-17911	212	31	  	  	SPACE
eblip-17911	213	1	satisfaction	satisfaction	NOUN
eblip-17911	213	2	  	  	SPACE
eblip-17911	213	3	durrance	durrance	NOUN
eblip-17911	213	4	(	(	PUNCT
eblip-17911	213	5	1989	1989	NUM
eblip-17911	213	6	)	)	PUNCT
eblip-17911	213	7	defines	define	NOUN
eblip-17911	213	8	satisfaction	satisfaction	NOUN
eblip-17911	213	9	as	as	ADP
eblip-17911	213	10	the	the	DET
eblip-17911	213	11	willingness	willingness	NOUN
eblip-17911	213	12	to	to	PART
eblip-17911	213	13	return	return	VERB
eblip-17911	213	14	to	to	ADP
eblip-17911	213	15	or	or	CCONJ
eblip-17911	213	16	work	work	VERB
eblip-17911	213	17	with	with	ADP
eblip-17911	213	18	a	a	DET
eblip-17911	213	19	librarian	librarian	NOUN
eblip-17911	213	20	in	in	ADP
eblip-17911	213	21	the	the	DET
eblip-17911	213	22	future	future	NOUN
eblip-17911	213	23	.	.	PUNCT
eblip-17911	214	1	thus	thus	ADV
eblip-17911	214	2	,	,	PUNCT
eblip-17911	214	3	to	to	PART
eblip-17911	214	4	gauge	gauge	VERB
eblip-17911	214	5	satisfaction	satisfaction	NOUN
eblip-17911	214	6	,	,	PUNCT
eblip-17911	214	7	participants	participant	NOUN
eblip-17911	214	8	were	be	AUX
eblip-17911	214	9	asked	ask	VERB
eblip-17911	214	10	whether	whether	SCONJ
eblip-17911	214	11	they	they	PRON
eblip-17911	214	12	would	would	AUX
eblip-17911	214	13	be	be	AUX
eblip-17911	214	14	willing	willing	ADJ
eblip-17911	214	15	to	to	PART
eblip-17911	214	16	ask	ask	VERB
eblip-17911	214	17	their	their	PRON
eblip-17911	214	18	own	own	ADJ
eblip-17911	214	19	question	question	NOUN
eblip-17911	214	20	of	of	ADP
eblip-17911	214	21	each	each	DET
eblip-17911	214	22	librarian	librarian	NOUN
eblip-17911	214	23	or	or	CCONJ
eblip-17911	214	24	if	if	SCONJ
eblip-17911	214	25	there	there	PRON
eblip-17911	214	26	was	be	VERB
eblip-17911	214	27	a	a	DET
eblip-17911	214	28	librarian	librarian	NOUN
eblip-17911	214	29	they	they	PRON
eblip-17911	214	30	would	would	AUX
eblip-17911	214	31	prefer	prefer	VERB
eblip-17911	214	32	to	to	PART
eblip-17911	214	33	interact	interact	VERB
eblip-17911	214	34	with	with	ADP
eblip-17911	214	35	.	.	PUNCT
eblip-17911	215	1	willingness	willingness	NOUN
eblip-17911	215	2	to	to	PART
eblip-17911	215	3	visit	visit	VERB
eblip-17911	215	4	the	the	DET
eblip-17911	215	5	librarians	librarian	NOUN
eblip-17911	215	6	was	be	AUX
eblip-17911	215	7	notably	notably	ADV
eblip-17911	215	8	divided	divide	VERB
eblip-17911	215	9	.	.	PUNCT
eblip-17911	216	1	participants	participant	NOUN
eblip-17911	216	2	3	3	NUM
eblip-17911	216	3	,	,	PUNCT
eblip-17911	216	4	4	4	NUM
eblip-17911	216	5	,	,	PUNCT
eblip-17911	216	6	and	and	CCONJ
eblip-17911	216	7	5	5	NUM
eblip-17911	216	8	stated	state	VERB
eblip-17911	216	9	that	that	SCONJ
eblip-17911	216	10	they	they	PRON
eblip-17911	216	11	would	would	AUX
eblip-17911	216	12	not	not	PART
eblip-17911	216	13	ask	ask	VERB
eblip-17911	216	14	a	a	DET
eblip-17911	216	15	question	question	NOUN
eblip-17911	216	16	of	of	ADP
eblip-17911	216	17	the	the	DET
eblip-17911	216	18	informal	informal	ADJ
eblip-17911	216	19	librarian	librarian	NOUN
eblip-17911	216	20	whom	whom	PRON
eblip-17911	216	21	they	they	PRON
eblip-17911	216	22	perceived	perceive	VERB
eblip-17911	216	23	as	as	ADP
eblip-17911	216	24	untrustworthy	untrustworthy	ADJ
eblip-17911	216	25	.	.	PUNCT
eblip-17911	217	1	these	these	DET
eblip-17911	217	2	participants	participant	NOUN
eblip-17911	217	3	preferred	prefer	VERB
eblip-17911	217	4	the	the	DET
eblip-17911	217	5	formal	formal	ADJ
eblip-17911	217	6	librarian	librarian	NOUN
eblip-17911	217	7	,	,	PUNCT
eblip-17911	217	8	based	base	VERB
eblip-17911	217	9	on	on	ADP
eblip-17911	217	10	perceived	perceive	VERB
eblip-17911	217	11	authority	authority	NOUN
eblip-17911	217	12	:	:	PUNCT
eblip-17911	217	13	  	  	SPACE
eblip-17911	217	14	i	i	PRON
eblip-17911	217	15	would	would	AUX
eblip-17911	217	16	definitely	definitely	ADV
eblip-17911	217	17	prefer	prefer	VERB
eblip-17911	217	18	the	the	DET
eblip-17911	217	19	[	[	X
eblip-17911	217	20	formal	formal	ADJ
eblip-17911	217	21	]	]	X
eblip-17911	217	22	one	one	NUM
eblip-17911	217	23	.	.	PUNCT
eblip-17911	217	24	.	.	PUNCT
eblip-17911	218	1	.	.	PUNCT
eblip-17911	219	1	like	like	INTJ
eblip-17911	219	2	i	i	PRON
eblip-17911	219	3	said	say	VERB
eblip-17911	219	4	i	i	PRON
eblip-17911	219	5	love	love	VERB
eblip-17911	219	6	the	the	DET
eblip-17911	219	7	enthusiasm	enthusiasm	NOUN
eblip-17911	219	8	that	that	PRON
eblip-17911	219	9	comes	come	VERB
eblip-17911	219	10	with	with	ADP
eblip-17911	219	11	[	[	PUNCT
eblip-17911	219	12	the	the	DET
eblip-17911	219	13	informal	informal	ADJ
eblip-17911	219	14	one	one	NUM
eblip-17911	219	15	]	]	PUNCT
eblip-17911	219	16	and	and	CCONJ
eblip-17911	219	17	the	the	DET
eblip-17911	219	18	initial	initial	ADJ
eblip-17911	219	19	approachability	approachability	NOUN
eblip-17911	219	20	that	that	SCONJ
eblip-17911	219	21	i	i	PRON
eblip-17911	219	22	felt	feel	VERB
eblip-17911	219	23	,	,	PUNCT
eblip-17911	219	24	but	but	CCONJ
eblip-17911	219	25	i	i	PRON
eblip-17911	219	26	do	do	AUX
eblip-17911	219	27	n’t	not	PART
eblip-17911	219	28	feel	feel	VERB
eblip-17911	219	29	like	like	SCONJ
eblip-17911	219	30	it	it	PRON
eblip-17911	219	31	was	be	AUX
eblip-17911	219	32	as	as	ADV
eblip-17911	219	33	good	good	ADJ
eblip-17911	219	34	quality	quality	NOUN
eblip-17911	219	35	of	of	ADP
eblip-17911	219	36	an	an	DET
eblip-17911	219	37	interaction	interaction	NOUN
eblip-17911	219	38	as	as	ADP
eblip-17911	219	39	the	the	DET
eblip-17911	219	40	[	[	X
eblip-17911	219	41	formal	formal	ADJ
eblip-17911	219	42	one	one	NOUN
eblip-17911	219	43	]	]	PUNCT
eblip-17911	219	44	.	.	PUNCT
eblip-17911	220	1	(	(	PUNCT
eblip-17911	220	2	participant	participant	NOUN
eblip-17911	220	3	3	3	NUM
eblip-17911	220	4	)	)	PUNCT
eblip-17911	220	5	  	  	SPACE
eblip-17911	220	6	participants	participant	NOUN
eblip-17911	220	7	1	1	NUM
eblip-17911	220	8	and	and	CCONJ
eblip-17911	220	9	2	2	NUM
eblip-17911	220	10	were	be	AUX
eblip-17911	220	11	willing	willing	ADJ
eblip-17911	220	12	to	to	PART
eblip-17911	220	13	visit	visit	VERB
eblip-17911	220	14	both	both	PRON
eblip-17911	220	15	,	,	PUNCT
eblip-17911	220	16	yet	yet	CCONJ
eblip-17911	220	17	preferred	prefer	VERB
eblip-17911	220	18	the	the	DET
eblip-17911	220	19	informal	informal	ADJ
eblip-17911	220	20	librarian	librarian	NOUN
eblip-17911	220	21	due	due	ADP
eblip-17911	220	22	to	to	ADP
eblip-17911	220	23	perceived	perceive	VERB
eblip-17911	220	24	interpersonal	interpersonal	ADJ
eblip-17911	220	25	connection	connection	NOUN
eblip-17911	220	26	:	:	PUNCT
eblip-17911	220	27	  	  	SPACE
eblip-17911	220	28	if	if	SCONJ
eblip-17911	220	29	it	it	PRON
eblip-17911	220	30	was	be	AUX
eblip-17911	220	31	me	i	PRON
eblip-17911	220	32	,	,	PUNCT
eblip-17911	220	33	i	i	PRON
eblip-17911	220	34	’d	’d	NOUN
eblip-17911	220	35	probably	probably	ADV
eblip-17911	220	36	go	go	VERB
eblip-17911	220	37	to	to	ADP
eblip-17911	220	38	the	the	DET
eblip-17911	220	39	happy	happy	ADJ
eblip-17911	220	40	one	one	NOUN
eblip-17911	221	1	[	[	X
eblip-17911	221	2	informal	informal	X
eblip-17911	221	3	]	]	PUNCT
eblip-17911	221	4	because	because	SCONJ
eblip-17911	221	5	.	.	PUNCT
eblip-17911	221	6	.	.	PUNCT
eblip-17911	221	7	.	.	PUNCT
eblip-17911	222	1	let	let	VERB
eblip-17911	222	2	’s	’s	PRON
eblip-17911	222	3	say	say	VERB
eblip-17911	222	4	i	i	PRON
eblip-17911	222	5	’m	’m	AUX
eblip-17911	222	6	panicking	panic	VERB
eblip-17911	222	7	and	and	CCONJ
eblip-17911	223	1	i	i	PRON
eblip-17911	223	2	’m	’m	VERB
eblip-17911	223	3	finishing	finish	VERB
eblip-17911	223	4	up	up	ADP
eblip-17911	223	5	a	a	DET
eblip-17911	223	6	last	last	ADJ
eblip-17911	223	7	minute	minute	NOUN
eblip-17911	223	8	assignment	assignment	NOUN
eblip-17911	223	9	.	.	PUNCT
eblip-17911	223	10	.	.	PUNCT
eblip-17911	223	11	.	.	PUNCT
eblip-17911	224	1	i	i	PRON
eblip-17911	224	2	wanna	wanna	VERB
eblip-17911	224	3	talk	talk	VERB
eblip-17911	224	4	to	to	ADP
eblip-17911	224	5	someone	someone	PRON
eblip-17911	224	6	who	who	PRON
eblip-17911	224	7	makes	make	VERB
eblip-17911	224	8	me	i	PRON
eblip-17911	224	9	feel	feel	VERB
eblip-17911	224	10	just	just	ADV
eblip-17911	224	11	a	a	DET
eblip-17911	224	12	little	little	ADJ
eblip-17911	224	13	bit	bit	NOUN
eblip-17911	224	14	more	more	ADV
eblip-17911	224	15	encouraged	encouraged	ADJ
eblip-17911	224	16	.	.	PUNCT
eblip-17911	225	1	(	(	PUNCT
eblip-17911	225	2	participant	participant	NOUN
eblip-17911	225	3	1	1	NUM
eblip-17911	225	4	)	)	PUNCT
eblip-17911	225	5	  	  	SPACE
eblip-17911	225	6	participant	participant	NOUN
eblip-17911	225	7	2	2	NUM
eblip-17911	225	8	echoed	echo	VERB
eblip-17911	225	9	this	this	PRON
eblip-17911	225	10	,	,	PUNCT
eblip-17911	225	11	stating	state	VERB
eblip-17911	225	12	,	,	PUNCT
eblip-17911	225	13	“	"	PUNCT
eblip-17911	225	14	i	i	PRON
eblip-17911	225	15	would	would	AUX
eblip-17911	225	16	prefer	prefer	VERB
eblip-17911	225	17	to	to	PART
eblip-17911	225	18	go	go	VERB
eblip-17911	225	19	to	to	ADP
eblip-17911	225	20	the	the	DET
eblip-17911	225	21	one	one	NOUN
eblip-17911	225	22	that	that	PRON
eblip-17911	225	23	’s	’s	AUX
eblip-17911	225	24	actually	actually	ADV
eblip-17911	225	25	using	use	VERB
eblip-17911	225	26	the	the	DET
eblip-17911	225	27	language	language	NOUN
eblip-17911	225	28	.	.	PUNCT
eblip-17911	225	29	.	.	PUNCT
eblip-17911	226	1	.	.	PUNCT
eblip-17911	226	2	  	  	SPACE
eblip-17911	227	1	of	of	ADP
eblip-17911	227	2	our	our	PRON
eblip-17911	227	3	age	age	NOUN
eblip-17911	227	4	group	group	NOUN
eblip-17911	227	5	cause	cause	VERB
eblip-17911	227	6	you	you	PRON
eblip-17911	227	7	’re	’re	VERB
eblip-17911	227	8	more	more	ADV
eblip-17911	227	9	comfortable	comfortable	ADJ
eblip-17911	227	10	with	with	ADP
eblip-17911	227	11	the	the	DET
eblip-17911	227	12	person	person	NOUN
eblip-17911	227	13	.	.	PUNCT
eblip-17911	227	14	”	"	PUNCT
eblip-17911	227	15	  	  	SPACE
eblip-17911	227	16	limitations	limitation	VERB
eblip-17911	227	17	  	  	SPACE
eblip-17911	227	18	participants	participant	NOUN
eblip-17911	227	19	in	in	ADP
eblip-17911	227	20	the	the	DET
eblip-17911	227	21	study	study	NOUN
eblip-17911	227	22	were	be	AUX
eblip-17911	227	23	not	not	PART
eblip-17911	227	24	personally	personally	ADV
eblip-17911	227	25	invested	invest	VERB
eblip-17911	227	26	in	in	ADP
eblip-17911	227	27	the	the	DET
eblip-17911	227	28	reference	reference	NOUN
eblip-17911	227	29	interactions	interaction	NOUN
eblip-17911	227	30	presented	present	VERB
eblip-17911	227	31	to	to	ADP
eblip-17911	227	32	them	they	PRON
eblip-17911	227	33	.	.	PUNCT
eblip-17911	228	1	contextual	contextual	ADJ
eblip-17911	228	2	markers	marker	NOUN
eblip-17911	228	3	of	of	ADP
eblip-17911	228	4	formality	formality	NOUN
eblip-17911	228	5	,	,	PUNCT
eblip-17911	228	6	such	such	ADJ
eblip-17911	228	7	as	as	ADP
eblip-17911	228	8	humour	humour	NOUN
eblip-17911	228	9	,	,	PUNCT
eblip-17911	228	10	self	self	NOUN
eblip-17911	228	11	-	-	PUNCT
eblip-17911	228	12	deprecation	deprecation	NOUN
eblip-17911	228	13	,	,	PUNCT
eblip-17911	228	14	and	and	CCONJ
eblip-17911	228	15	hedging	hedging	NOUN
eblip-17911	228	16	(	(	PUNCT
eblip-17911	228	17	brennan	brennan	PROPN
eblip-17911	228	18	&	&	CCONJ
eblip-17911	228	19	ohaeri	ohaeri	PROPN
eblip-17911	228	20	,	,	PUNCT
eblip-17911	228	21	1999	1999	NUM
eblip-17911	228	22	)	)	PUNCT
eblip-17911	228	23	,	,	PUNCT
eblip-17911	228	24	have	have	AUX
eblip-17911	228	25	been	be	AUX
eblip-17911	228	26	shown	show	VERB
eblip-17911	228	27	to	to	PART
eblip-17911	228	28	impact	impact	VERB
eblip-17911	228	29	the	the	DET
eblip-17911	228	30	reference	reference	NOUN
eblip-17911	228	31	interaction	interaction	NOUN
eblip-17911	228	32	(	(	PUNCT
eblip-17911	228	33	radford	radford	PROPN
eblip-17911	228	34	,	,	PUNCT
eblip-17911	228	35	2006	2006	NUM
eblip-17911	228	36	;	;	PUNCT
eblip-17911	228	37	westbrook	westbrook	PROPN
eblip-17911	228	38	,	,	PUNCT
eblip-17911	228	39	2007	2007	NUM
eblip-17911	228	40	)	)	PUNCT
eblip-17911	228	41	,	,	PUNCT
eblip-17911	228	42	but	but	CCONJ
eblip-17911	228	43	because	because	SCONJ
eblip-17911	228	44	participants	participant	NOUN
eblip-17911	228	45	were	be	AUX
eblip-17911	228	46	not	not	PART
eblip-17911	228	47	involved	involve	VERB
eblip-17911	228	48	in	in	ADP
eblip-17911	228	49	the	the	DET
eblip-17911	228	50	interactions	interaction	NOUN
eblip-17911	228	51	,	,	PUNCT
eblip-17911	228	52	contextual	contextual	ADJ
eblip-17911	228	53	markers	marker	NOUN
eblip-17911	228	54	could	could	AUX
eblip-17911	228	55	not	not	PART
eblip-17911	228	56	be	be	AUX
eblip-17911	228	57	studied	study	VERB
eblip-17911	228	58	.	.	PUNCT
eblip-17911	229	1	in	in	ADP
eblip-17911	229	2	addition	addition	NOUN
eblip-17911	229	3	,	,	PUNCT
eblip-17911	229	4	due	due	ADP
eblip-17911	229	5	to	to	ADP
eblip-17911	229	6	the	the	DET
eblip-17911	229	7	limited	limited	ADJ
eblip-17911	229	8	sample	sample	NOUN
eblip-17911	229	9	size	size	NOUN
eblip-17911	229	10	of	of	ADP
eblip-17911	229	11	this	this	DET
eblip-17911	229	12	pilot	pilot	NOUN
eblip-17911	229	13	study	study	NOUN
eblip-17911	229	14	,	,	PUNCT
eblip-17911	229	15	the	the	DET
eblip-17911	229	16	responses	response	NOUN
eblip-17911	229	17	of	of	ADP
eblip-17911	229	18	graduate	graduate	NOUN
eblip-17911	229	19	and	and	CCONJ
eblip-17911	229	20	undergraduate	undergraduate	ADJ
eblip-17911	229	21	students	student	NOUN
eblip-17911	229	22	could	could	AUX
eblip-17911	229	23	not	not	PART
eblip-17911	229	24	be	be	AUX
eblip-17911	229	25	reliably	reliably	ADV
eblip-17911	229	26	compared	compare	VERB
eblip-17911	229	27	.	.	PUNCT
eblip-17911	230	1	future	future	ADJ
eblip-17911	230	2	research	research	NOUN
eblip-17911	230	3	may	may	AUX
eblip-17911	230	4	expand	expand	VERB
eblip-17911	230	5	upon	upon	SCONJ
eblip-17911	230	6	this	this	DET
eblip-17911	230	7	study	study	NOUN
eblip-17911	230	8	by	by	ADP
eblip-17911	230	9	analyzing	analyze	VERB
eblip-17911	230	10	the	the	DET
eblip-17911	230	11	differences	difference	NOUN
eblip-17911	230	12	in	in	ADP
eblip-17911	230	13	the	the	DET
eblip-17911	230	14	responses	response	NOUN
eblip-17911	230	15	of	of	ADP
eblip-17911	230	16	graduate	graduate	NOUN
eblip-17911	230	17	and	and	CCONJ
eblip-17911	230	18	undergraduate	undergraduate	ADJ
eblip-17911	230	19	students	student	NOUN
eblip-17911	230	20	,	,	PUNCT
eblip-17911	230	21	who	who	PRON
eblip-17911	230	22	may	may	AUX
eblip-17911	230	23	have	have	VERB
eblip-17911	230	24	different	different	ADJ
eblip-17911	230	25	expectations	expectation	NOUN
eblip-17911	230	26	regarding	regard	VERB
eblip-17911	230	27	virtual	virtual	ADJ
eblip-17911	230	28	reference	reference	NOUN
eblip-17911	230	29	interactions	interaction	NOUN
eblip-17911	230	30	.	.	PUNCT
eblip-17911	231	1	finally	finally	ADV
eblip-17911	231	2	,	,	PUNCT
eblip-17911	231	3	though	though	SCONJ
eblip-17911	231	4	formality	formality	NOUN
eblip-17911	231	5	levels	level	NOUN
eblip-17911	231	6	in	in	ADP
eblip-17911	231	7	this	this	DET
eblip-17911	231	8	study	study	NOUN
eblip-17911	231	9	were	be	AUX
eblip-17911	231	10	purposefully	purposefully	ADV
eblip-17911	231	11	static	static	ADJ
eblip-17911	231	12	,	,	PUNCT
eblip-17911	231	13	in	in	SCONJ
eblip-17911	231	14	the	the	DET
eblip-17911	231	15	typical	typical	ADJ
eblip-17911	231	16	reference	reference	NOUN
eblip-17911	231	17	exchange	exchange	NOUN
eblip-17911	231	18	formality	formality	NOUN
eblip-17911	231	19	rises	rise	VERB
eblip-17911	231	20	and	and	CCONJ
eblip-17911	231	21	falls	fall	VERB
eblip-17911	231	22	during	during	ADP
eblip-17911	231	23	different	different	ADJ
eblip-17911	231	24	stages	stage	NOUN
eblip-17911	231	25	of	of	ADP
eblip-17911	231	26	the	the	DET
eblip-17911	231	27	reference	reference	NOUN
eblip-17911	231	28	interview	interview	NOUN
eblip-17911	231	29	(	(	PUNCT
eblip-17911	231	30	westbrook	westbrook	PROPN
eblip-17911	231	31	,	,	PUNCT
eblip-17911	231	32	2007	2007	NUM
eblip-17911	231	33	)	)	PUNCT
eblip-17911	231	34	.	.	PUNCT
eblip-17911	232	1	future	future	ADJ
eblip-17911	232	2	studies	study	NOUN
eblip-17911	232	3	may	may	AUX
eblip-17911	232	4	seek	seek	VERB
eblip-17911	232	5	to	to	PART
eblip-17911	232	6	determine	determine	VERB
eblip-17911	232	7	whether	whether	SCONJ
eblip-17911	232	8	perceptions	perception	NOUN
eblip-17911	232	9	differ	differ	VERB
eblip-17911	232	10	when	when	SCONJ
eblip-17911	232	11	formality	formality	NOUN
eblip-17911	232	12	levels	level	NOUN
eblip-17911	232	13	fluctuate	fluctuate	VERB
eblip-17911	232	14	during	during	ADP
eblip-17911	232	15	the	the	DET
eblip-17911	232	16	reference	reference	NOUN
eblip-17911	232	17	interaction	interaction	NOUN
eblip-17911	232	18	.	.	PUNCT
eblip-17911	232	19	  	  	SPACE
eblip-17911	232	20	conclusion	conclusion	NOUN
eblip-17911	232	21	  	  	SPACE
eblip-17911	232	22	the	the	DET
eblip-17911	232	23	findings	finding	NOUN
eblip-17911	232	24	of	of	ADP
eblip-17911	232	25	this	this	DET
eblip-17911	232	26	study	study	NOUN
eblip-17911	232	27	suggest	suggest	VERB
eblip-17911	232	28	that	that	SCONJ
eblip-17911	232	29	formality	formality	NOUN
eblip-17911	232	30	plays	play	VERB
eblip-17911	232	31	a	a	DET
eblip-17911	232	32	key	key	ADJ
eblip-17911	232	33	role	role	NOUN
eblip-17911	232	34	in	in	ADP
eblip-17911	232	35	altering	alter	VERB
eblip-17911	232	36	the	the	DET
eblip-17911	232	37	perceptions	perception	NOUN
eblip-17911	232	38	of	of	ADP
eblip-17911	232	39	17to	17to	ADJ
eblip-17911	232	40	25	25	NUM
eblip-17911	232	41	-	-	PUNCT
eblip-17911	232	42	year	year	NOUN
eblip-17911	232	43	-	-	PUNCT
eblip-17911	232	44	olds	old	NOUN
eblip-17911	232	45	in	in	ADP
eblip-17911	232	46	relation	relation	NOUN
eblip-17911	232	47	to	to	ADP
eblip-17911	232	48	virtual	virtual	ADJ
eblip-17911	232	49	reference	reference	NOUN
eblip-17911	232	50	interactions	interaction	NOUN
eblip-17911	232	51	.	.	PUNCT
eblip-17911	233	1	both	both	DET
eblip-17911	233	2	communication	communication	NOUN
eblip-17911	233	3	styles	style	NOUN
eblip-17911	233	4	appeared	appear	VERB
eblip-17911	233	5	to	to	PART
eblip-17911	233	6	have	have	VERB
eblip-17911	233	7	benefits	benefit	NOUN
eblip-17911	233	8	and	and	CCONJ
eblip-17911	233	9	drawbacks	drawback	NOUN
eblip-17911	233	10	.	.	PUNCT
eblip-17911	234	1	whereas	whereas	SCONJ
eblip-17911	234	2	participants	participant	NOUN
eblip-17911	234	3	often	often	ADV
eblip-17911	234	4	perceived	perceive	VERB
eblip-17911	234	5	formal	formal	ADJ
eblip-17911	234	6	language	language	NOUN
eblip-17911	234	7	as	as	ADP
eblip-17911	234	8	suggesting	suggest	VERB
eblip-17911	234	9	competency	competency	NOUN
eblip-17911	234	10	and	and	CCONJ
eblip-17911	234	11	trustworthiness	trustworthiness	NOUN
eblip-17911	234	12	,	,	PUNCT
eblip-17911	234	13	it	it	PRON
eblip-17911	234	14	also	also	ADV
eblip-17911	234	15	was	be	AUX
eblip-17911	234	16	interpreted	interpret	VERB
eblip-17911	234	17	as	as	ADP
eblip-17911	234	18	robotic	robotic	ADJ
eblip-17911	234	19	,	,	PUNCT
eblip-17911	234	20	impersonal	impersonal	ADJ
eblip-17911	234	21	,	,	PUNCT
eblip-17911	234	22	and	and	CCONJ
eblip-17911	234	23	at	at	ADP
eblip-17911	234	24	times	time	NOUN
eblip-17911	234	25	condescending	condescend	VERB
eblip-17911	234	26	.	.	PUNCT
eblip-17911	235	1	conversely	conversely	ADV
eblip-17911	235	2	,	,	PUNCT
eblip-17911	235	3	informal	informal	ADJ
eblip-17911	235	4	language	language	NOUN
eblip-17911	235	5	suggested	suggest	VERB
eblip-17911	235	6	approachability	approachability	NOUN
eblip-17911	235	7	,	,	PUNCT
eblip-17911	235	8	enthusiasm	enthusiasm	NOUN
eblip-17911	235	9	,	,	PUNCT
eblip-17911	235	10	and	and	CCONJ
eblip-17911	235	11	interpersonal	interpersonal	ADJ
eblip-17911	235	12	connection	connection	NOUN
eblip-17911	235	13	,	,	PUNCT
eblip-17911	235	14	but	but	CCONJ
eblip-17911	235	15	also	also	ADV
eblip-17911	235	16	youth	youth	NOUN
eblip-17911	235	17	and	and	CCONJ
eblip-17911	235	18	inexperience	inexperience	NOUN
eblip-17911	235	19	.	.	PUNCT
eblip-17911	236	1	future	future	ADJ
eblip-17911	236	2	research	research	NOUN
eblip-17911	236	3	might	might	AUX
eblip-17911	236	4	examine	examine	VERB
eblip-17911	236	5	how	how	SCONJ
eblip-17911	236	6	perceptions	perception	NOUN
eblip-17911	236	7	differ	differ	VERB
eblip-17911	236	8	for	for	ADP
eblip-17911	236	9	different	different	ADJ
eblip-17911	236	10	user	user	NOUN
eblip-17911	236	11	groups	group	NOUN
eblip-17911	236	12	and	and	CCONJ
eblip-17911	236	13	in	in	ADP
eblip-17911	236	14	different	different	ADJ
eblip-17911	236	15	environments	environment	NOUN
eblip-17911	236	16	.	.	PUNCT
eblip-17911	237	1	would	would	AUX
eblip-17911	237	2	users	user	NOUN
eblip-17911	237	3	of	of	ADP
eblip-17911	237	4	a	a	DET
eblip-17911	237	5	public	public	ADJ
eblip-17911	237	6	library	library	NOUN
eblip-17911	237	7	’s	’s	PART
eblip-17911	237	8	vrs	vrs	NOUN
eblip-17911	237	9	have	have	VERB
eblip-17911	237	10	similar	similar	ADJ
eblip-17911	237	11	expectations	expectation	NOUN
eblip-17911	237	12	of	of	ADP
eblip-17911	237	13	formality	formality	NOUN
eblip-17911	237	14	and	and	CCONJ
eblip-17911	237	15	social	social	ADJ
eblip-17911	237	16	distance	distance	NOUN
eblip-17911	237	17	?	?	PUNCT
eblip-17911	238	1	or	or	CCONJ
eblip-17911	238	2	would	would	AUX
eblip-17911	238	3	older	old	ADJ
eblip-17911	238	4	users	user	NOUN
eblip-17911	238	5	be	be	AUX
eblip-17911	238	6	as	as	ADV
eblip-17911	238	7	comfortable	comfortable	ADJ
eblip-17911	238	8	with	with	ADP
eblip-17911	238	9	informal	informal	ADJ
eblip-17911	238	10	language	language	NOUN
eblip-17911	238	11	?	?	PUNCT
eblip-17911	238	12	  	  	SPACE
eblip-17911	239	1	future	future	ADJ
eblip-17911	239	2	studies	study	NOUN
eblip-17911	239	3	may	may	AUX
eblip-17911	239	4	build	build	VERB
eblip-17911	239	5	upon	upon	SCONJ
eblip-17911	239	6	the	the	DET
eblip-17911	239	7	findings	finding	NOUN
eblip-17911	239	8	by	by	ADP
eblip-17911	239	9	investigating	investigate	VERB
eblip-17911	239	10	whether	whether	SCONJ
eblip-17911	239	11	formality	formality	NOUN
eblip-17911	239	12	levels	level	NOUN
eblip-17911	239	13	may	may	AUX
eblip-17911	239	14	be	be	AUX
eblip-17911	239	15	altered	alter	VERB
eblip-17911	239	16	at	at	ADP
eblip-17911	239	17	points	point	NOUN
eblip-17911	239	18	in	in	ADP
eblip-17911	239	19	the	the	DET
eblip-17911	239	20	reference	reference	NOUN
eblip-17911	239	21	interaction	interaction	NOUN
eblip-17911	239	22	to	to	PART
eblip-17911	239	23	facilitate	facilitate	VERB
eblip-17911	239	24	satisfaction	satisfaction	NOUN
eblip-17911	239	25	.	.	PUNCT
eblip-17911	240	1	would	would	AUX
eblip-17911	240	2	using	use	VERB
eblip-17911	240	3	more	more	ADV
eblip-17911	240	4	informal	informal	ADJ
eblip-17911	240	5	language	language	NOUN
eblip-17911	240	6	to	to	PART
eblip-17911	240	7	greet	greet	VERB
eblip-17911	240	8	,	,	PUNCT
eblip-17911	240	9	express	express	VERB
eblip-17911	240	10	interest	interest	NOUN
eblip-17911	240	11	,	,	PUNCT
eblip-17911	240	12	or	or	CCONJ
eblip-17911	240	13	invite	invite	VERB
eblip-17911	240	14	users	user	NOUN
eblip-17911	240	15	to	to	PART
eblip-17911	240	16	return	return	VERB
eblip-17911	240	17	while	while	SCONJ
eblip-17911	240	18	using	use	VERB
eblip-17911	240	19	higher	high	ADJ
eblip-17911	240	20	formality	formality	NOUN
eblip-17911	240	21	to	to	PART
eblip-17911	240	22	provide	provide	VERB
eblip-17911	240	23	answers	answer	NOUN
eblip-17911	240	24	build	build	VERB
eblip-17911	240	25	rapport	rapport	NOUN
eblip-17911	240	26	while	while	SCONJ
eblip-17911	240	27	encouraging	encourage	VERB
eblip-17911	240	28	trust	trust	NOUN
eblip-17911	240	29	?	?	PUNCT
eblip-17911	241	1	might	might	AUX
eblip-17911	241	2	librarians	librarian	NOUN
eblip-17911	241	3	be	be	AUX
eblip-17911	241	4	trained	train	VERB
eblip-17911	241	5	to	to	PART
eblip-17911	241	6	understand	understand	VERB
eblip-17911	241	7	politeness	politeness	ADJ
eblip-17911	241	8	theory	theory	NOUN
eblip-17911	241	9	and	and	CCONJ
eblip-17911	241	10	respond	respond	VERB
eblip-17911	241	11	to	to	ADP
eblip-17911	241	12	users	user	NOUN
eblip-17911	241	13	with	with	ADP
eblip-17911	241	14	the	the	DET
eblip-17911	241	15	appropriate	appropriate	ADJ
eblip-17911	241	16	cmc	cmc	NOUN
eblip-17911	241	17	communication	communication	NOUN
eblip-17911	241	18	style	style	NOUN
eblip-17911	241	19	?	?	PUNCT
eblip-17911	241	20	  	  	SPACE
eblip-17911	242	1	what	what	PRON
eblip-17911	242	2	is	be	AUX
eblip-17911	242	3	clear	clear	ADJ
eblip-17911	242	4	from	from	ADP
eblip-17911	242	5	these	these	DET
eblip-17911	242	6	findings	finding	NOUN
eblip-17911	242	7	is	be	AUX
eblip-17911	242	8	that	that	SCONJ
eblip-17911	242	9	formality	formality	NOUN
eblip-17911	242	10	plays	play	VERB
eblip-17911	242	11	a	a	DET
eblip-17911	242	12	pivotal	pivotal	ADJ
eblip-17911	242	13	role	role	NOUN
eblip-17911	242	14	in	in	ADP
eblip-17911	242	15	cmc	cmc	NOUN
eblip-17911	242	16	and	and	CCONJ
eblip-17911	242	17	that	that	SCONJ
eblip-17911	242	18	librarians	librarian	NOUN
eblip-17911	242	19	communicate	communicate	VERB
eblip-17911	242	20	far	far	ADV
eblip-17911	242	21	more	more	ADJ
eblip-17911	242	22	than	than	ADP
eblip-17911	242	23	information	information	NOUN
eblip-17911	242	24	in	in	ADP
eblip-17911	242	25	the	the	DET
eblip-17911	242	26	virtual	virtual	ADJ
eblip-17911	242	27	reference	reference	NOUN
eblip-17911	242	28	interaction	interaction	NOUN
eblip-17911	242	29	.	.	PUNCT
eblip-17911	243	1	building	build	VERB
eblip-17911	243	2	upon	upon	SCONJ
eblip-17911	243	3	these	these	DET
eblip-17911	243	4	findings	finding	NOUN
eblip-17911	243	5	may	may	AUX
eblip-17911	243	6	help	help	VERB
eblip-17911	243	7	librarians	librarian	NOUN
eblip-17911	243	8	develop	develop	VERB
eblip-17911	243	9	a	a	DET
eblip-17911	243	10	repertoire	repertoire	NOUN
eblip-17911	243	11	of	of	ADP
eblip-17911	243	12	communication	communication	NOUN
eblip-17911	243	13	tools	tool	NOUN
eblip-17911	243	14	,	,	PUNCT
eblip-17911	243	15	increasing	increase	VERB
eblip-17911	243	16	their	their	PRON
eblip-17911	243	17	ability	ability	NOUN
eblip-17911	243	18	to	to	PART
eblip-17911	243	19	better	well	ADV
eblip-17911	243	20	communicate	communicate	VERB
eblip-17911	243	21	in	in	ADP
eblip-17911	243	22	the	the	DET
eblip-17911	243	23	virtual	virtual	ADJ
eblip-17911	243	24	reference	reference	NOUN
eblip-17911	243	25	environment	environment	NOUN
eblip-17911	243	26	,	,	PUNCT
eblip-17911	243	27	and	and	CCONJ
eblip-17911	243	28	thereby	thereby	ADV
eblip-17911	243	29	increasing	increase	VERB
eblip-17911	243	30	the	the	DET
eblip-17911	243	31	effectiveness	effectiveness	NOUN
eblip-17911	243	32	of	of	ADP
eblip-17911	243	33	this	this	DET
eblip-17911	243	34	essential	essential	ADJ
eblip-17911	243	35	service	service	NOUN
eblip-17911	243	36	.	.	PUNCT
eblip-17911	243	37	    	    	SPACE
eblip-17911	244	1	references	reference	NOUN
eblip-17911	244	2	  	  	SPACE
eblip-17911	244	3	arnold	arnold	PROPN
eblip-17911	244	4	,	,	PUNCT
eblip-17911	244	5	j.	j.	PROPN
eblip-17911	244	6	,	,	PUNCT
eblip-17911	244	7	&	&	CCONJ
eblip-17911	244	8	kaske	kaske	PROPN
eblip-17911	244	9	,	,	PUNCT
eblip-17911	244	10	n.	n.	PROPN
eblip-17911	244	11	(	(	PUNCT
eblip-17911	244	12	2005	2005	NUM
eblip-17911	244	13	)	)	PUNCT
eblip-17911	244	14	.	.	PUNCT
eblip-17911	245	1	evaluating	evaluate	VERB
eblip-17911	245	2	the	the	DET
eblip-17911	245	3	quality	quality	NOUN
eblip-17911	245	4	of	of	ADP
eblip-17911	245	5	a	a	DET
eblip-17911	245	6	chat	chat	NOUN
eblip-17911	245	7	service	service	NOUN
eblip-17911	245	8	.	.	PUNCT
eblip-17911	246	1	portal	portal	PROPN
eblip-17911	246	2	:	:	PUNCT
eblip-17911	246	3	libraries	library	NOUN
eblip-17911	246	4	and	and	CCONJ
eblip-17911	246	5	the	the	DET
eblip-17911	246	6	academy	academy	NOUN
eblip-17911	246	7	,	,	PUNCT
eblip-17911	246	8	5(2	5(2	NUM
eblip-17911	246	9	)	)	PUNCT
eblip-17911	246	10	,	,	PUNCT
eblip-17911	246	11	177	177	NUM
eblip-17911	246	12	-	-	SYM
eblip-17911	246	13	193	193	NUM
eblip-17911	246	14	.	.	PUNCT
eblip-17911	246	15	  	  	SPACE
eblip-17911	247	1	arundale	arundale	ADJ
eblip-17911	247	2	,	,	PUNCT
eblip-17911	247	3	r.	r.	PROPN
eblip-17911	247	4	b.	b.	PROPN
eblip-17911	247	5	(	(	PUNCT
eblip-17911	247	6	2005	2005	NUM
eblip-17911	247	7	)	)	PUNCT
eblip-17911	247	8	.	.	PUNCT
eblip-17911	248	1	pragmatics	pragmatic	NOUN
eblip-17911	248	2	,	,	PUNCT
eblip-17911	248	3	conversational	conversational	ADJ
eblip-17911	248	4	implicature	implicature	NOUN
eblip-17911	248	5	and	and	CCONJ
eblip-17911	248	6	conversation	conversation	NOUN
eblip-17911	248	7	.	.	PUNCT
eblip-17911	248	8	  	  	SPACE
eblip-17911	248	9	in	in	ADP
eblip-17911	248	10	k.	k.	PROPN
eblip-17911	248	11	l.	l.	PROPN
eblip-17911	248	12	fitch	fitch	PROPN
eblip-17911	248	13	&	&	CCONJ
eblip-17911	248	14	r.	r.	PROPN
eblip-17911	248	15	e.	e.	PROPN
eblip-17911	248	16	sanders	sanders	PROPN
eblip-17911	248	17	(	(	PUNCT
eblip-17911	248	18	eds	eds	PROPN
eblip-17911	248	19	.	.	PUNCT
eblip-17911	248	20	)	)	PUNCT
eblip-17911	248	21	,	,	PUNCT
eblip-17911	248	22	handbook	handbook	NOUN
eblip-17911	248	23	of	of	ADP
eblip-17911	248	24	language	language	NOUN
eblip-17911	248	25	and	and	CCONJ
eblip-17911	248	26	social	social	ADJ
eblip-17911	248	27	interaction	interaction	NOUN
eblip-17911	248	28	(	(	PUNCT
eblip-17911	248	29	pp	pp	ADJ
eblip-17911	248	30	.	.	PUNCT
eblip-17911	249	1	41	41	NUM
eblip-17911	249	2	-	-	SYM
eblip-17911	249	3	63	63	NUM
eblip-17911	249	4	)	)	PUNCT
eblip-17911	249	5	.	.	PUNCT
eblip-17911	250	1	mahwah	mahwah	PROPN
eblip-17911	250	2	,	,	PUNCT
eblip-17911	250	3	nj	nj	PROPN
eblip-17911	250	4	:	:	PUNCT
eblip-17911	250	5	lawrence	lawrence	PROPN
eblip-17911	250	6	erlbaum	erlbaum	PROPN
eblip-17911	250	7	associates	associates	PROPN
eblip-17911	250	8	.	.	PUNCT
eblip-17911	250	9	  	  	SPACE
eblip-17911	250	10	baron	baron	NOUN
eblip-17911	250	11	,	,	PUNCT
eblip-17911	250	12	n.	n.	PROPN
eblip-17911	250	13	s.	s.	PROPN
eblip-17911	250	14	(	(	PUNCT
eblip-17911	250	15	2004	2004	NUM
eblip-17911	250	16	)	)	PUNCT
eblip-17911	250	17	.	.	PUNCT
eblip-17911	251	1	see	see	VERB
eblip-17911	251	2	you	you	PRON
eblip-17911	251	3	online	online	VERB
eblip-17911	251	4	:	:	PUNCT
eblip-17911	251	5	gender	gender	NOUN
eblip-17911	251	6	issues	issue	NOUN
eblip-17911	251	7	in	in	ADP
eblip-17911	251	8	college	college	NOUN
eblip-17911	251	9	student	student	NOUN
eblip-17911	251	10	use	use	NOUN
eblip-17911	251	11	of	of	ADP
eblip-17911	251	12	instant	instant	ADJ
eblip-17911	251	13	messaging	messaging	NOUN
eblip-17911	251	14	.	.	PUNCT
eblip-17911	252	1	journal	journal	NOUN
eblip-17911	252	2	of	of	ADP
eblip-17911	252	3	language	language	NOUN
eblip-17911	252	4	and	and	CCONJ
eblip-17911	252	5	social	social	ADJ
eblip-17911	252	6	psychology	psychology	NOUN
eblip-17911	252	7	,	,	PUNCT
eblip-17911	252	8	23	23	NUM
eblip-17911	252	9	,	,	PUNCT
eblip-17911	252	10	397	397	NUM
eblip-17911	252	11	-	-	SYM
eblip-17911	252	12	423	423	NUM
eblip-17911	252	13	.	.	PUNCT
eblip-17911	252	14	  	  	SPACE
eblip-17911	253	1	brennan	brennan	PROPN
eblip-17911	253	2	,	,	PUNCT
eblip-17911	253	3	s.	s.	PROPN
eblip-17911	253	4	e.	e.	PROPN
eblip-17911	253	5	,	,	PUNCT
eblip-17911	253	6	&	&	CCONJ
eblip-17911	253	7	ohaeri	ohaeri	PROPN
eblip-17911	253	8	,	,	PUNCT
eblip-17911	253	9	j.	j.	PROPN
eblip-17911	253	10	o.	o.	PROPN
eblip-17911	253	11	(	(	PUNCT
eblip-17911	253	12	1999	1999	NUM
eblip-17911	253	13	)	)	PUNCT
eblip-17911	253	14	.	.	PUNCT
eblip-17911	254	1	why	why	SCONJ
eblip-17911	254	2	do	do	AUX
eblip-17911	254	3	electronic	electronic	ADJ
eblip-17911	254	4	conversations	conversation	NOUN
eblip-17911	254	5	seem	seem	VERB
eblip-17911	254	6	less	less	ADV
eblip-17911	254	7	polite	polite	ADJ
eblip-17911	254	8	?	?	PUNCT
eblip-17911	255	1	the	the	DET
eblip-17911	255	2	costs	cost	NOUN
eblip-17911	255	3	and	and	CCONJ
eblip-17911	255	4	benefits	benefit	NOUN
eblip-17911	255	5	of	of	ADP
eblip-17911	255	6	hedging	hedging	NOUN
eblip-17911	255	7	.	.	PUNCT
eblip-17911	256	1	proceedings	proceeding	NOUN
eblip-17911	256	2	,	,	PUNCT
eblip-17911	256	3	international	international	ADJ
eblip-17911	256	4	joint	joint	ADJ
eblip-17911	256	5	conference	conference	NOUN
eblip-17911	256	6	on	on	ADP
eblip-17911	256	7	work	work	NOUN
eblip-17911	256	8	activities	activity	NOUN
eblip-17911	256	9	,	,	PUNCT
eblip-17911	256	10	coordination	coordination	NOUN
eblip-17911	256	11	,	,	PUNCT
eblip-17911	256	12	and	and	CCONJ
eblip-17911	256	13	collaboration	collaboration	NOUN
eblip-17911	256	14	(	(	PUNCT
eblip-17911	256	15	wacc	wacc	PROPN
eblip-17911	256	16	’	'	PUNCT
eblip-17911	256	17	99	99	NUM
eblip-17911	256	18	)	)	PUNCT
eblip-17911	256	19	(	(	PUNCT
eblip-17911	256	20	pp	pp	ADJ
eblip-17911	256	21	.	.	PUNCT
eblip-17911	257	1	227	227	NUM
eblip-17911	257	2	-	-	SYM
eblip-17911	257	3	235	235	NUM
eblip-17911	257	4	)	)	PUNCT
eblip-17911	257	5	.	.	PUNCT
eblip-17911	257	6	  	  	SPACE
eblip-17911	258	1	san	san	PROPN
eblip-17911	258	2	francisco	francisco	PROPN
eblip-17911	258	3	,	,	PUNCT
eblip-17911	258	4	ca	ca	PROPN
eblip-17911	258	5	.	.	PUNCT
eblip-17911	258	6	  	  	SPACE
eblip-17911	258	7	brown	brown	ADJ
eblip-17911	258	8	,	,	PUNCT
eblip-17911	258	9	p.	p.	PROPN
eblip-17911	258	10	,	,	PUNCT
eblip-17911	258	11	&	&	CCONJ
eblip-17911	258	12	levinson	levinson	PROPN
eblip-17911	258	13	,	,	PUNCT
eblip-17911	258	14	s.	s.	PROPN
eblip-17911	258	15	c.	c.	PROPN
eblip-17911	258	16	(	(	PUNCT
eblip-17911	258	17	1987	1987	NUM
eblip-17911	258	18	)	)	PUNCT
eblip-17911	258	19	.	.	PUNCT
eblip-17911	259	1	politeness	politeness	ADJ
eblip-17911	259	2	:	:	PUNCT
eblip-17911	259	3	some	some	DET
eblip-17911	259	4	universals	universal	NOUN
eblip-17911	259	5	in	in	ADP
eblip-17911	259	6	language	language	NOUN
eblip-17911	259	7	usage	usage	NOUN
eblip-17911	259	8	.	.	PUNCT
eblip-17911	260	1	cambridge	cambridge	PROPN
eblip-17911	260	2	,	,	PUNCT
eblip-17911	260	3	ny	ny	PROPN
eblip-17911	260	4	:	:	PUNCT
eblip-17911	260	5	cambridge	cambridge	PROPN
eblip-17911	260	6	university	university	PROPN
eblip-17911	260	7	press	press	NOUN
eblip-17911	260	8	.	.	PUNCT
eblip-17911	260	9	  	  	SPACE
eblip-17911	261	1	burke	burke	PROPN
eblip-17911	261	2	,	,	PUNCT
eblip-17911	261	3	m.	m.	NOUN
eblip-17911	261	4	,	,	PUNCT
eblip-17911	261	5	&	&	CCONJ
eblip-17911	261	6	kraut	kraut	PROPN
eblip-17911	261	7	,	,	PUNCT
eblip-17911	261	8	r.	r.	PROPN
eblip-17911	261	9	(	(	PUNCT
eblip-17911	261	10	2008	2008	NUM
eblip-17911	261	11	)	)	PUNCT
eblip-17911	261	12	.	.	PUNCT
eblip-17911	262	1	mind	mind	VERB
eblip-17911	262	2	your	your	PRON
eblip-17911	262	3	p	p	X
eblip-17911	262	4	’s	’s	NOUN
eblip-17911	263	1	and	and	CCONJ
eblip-17911	263	2	q	q	NOUN
eblip-17911	263	3	’s	’s	X
eblip-17911	263	4	:	:	PUNCT
eblip-17911	263	5	when	when	SCONJ
eblip-17911	263	6	politeness	politeness	NOUN
eblip-17911	263	7	helps	help	VERB
eblip-17911	263	8	and	and	CCONJ
eblip-17911	263	9	hurts	hurt	VERB
eblip-17911	263	10	in	in	ADP
eblip-17911	263	11	online	online	ADJ
eblip-17911	263	12	communities	community	NOUN
eblip-17911	263	13	.	.	PUNCT
eblip-17911	264	1	proceedings	proceeding	NOUN
eblip-17911	264	2	from	from	ADP
eblip-17911	264	3	the	the	DET
eblip-17911	264	4	acm	acm	PROPN
eblip-17911	264	5	chi	chi	PROPN
eblip-17911	264	6	conference	conference	PROPN
eblip-17911	264	7	.	.	PUNCT
eblip-17911	265	1	florence	florence	PROPN
eblip-17911	265	2	,	,	PUNCT
eblip-17911	265	3	italy	italy	PROPN
eblip-17911	265	4	.	.	PUNCT
eblip-17911	265	5	  	  	SPACE
eblip-17911	265	6	cloughley	cloughley	NOUN
eblip-17911	265	7	,	,	PUNCT
eblip-17911	265	8	k.	k.	PROPN
eblip-17911	265	9	(	(	PUNCT
eblip-17911	265	10	2004	2004	NUM
eblip-17911	265	11	)	)	PUNCT
eblip-17911	265	12	.	.	PUNCT
eblip-17911	266	1	digital	digital	ADJ
eblip-17911	266	2	reference	reference	NOUN
eblip-17911	266	3	services	service	NOUN
eblip-17911	266	4	:	:	PUNCT
eblip-17911	266	5	how	how	SCONJ
eblip-17911	266	6	do	do	AUX
eblip-17911	266	7	the	the	DET
eblip-17911	266	8	library	library	NOUN
eblip-17911	266	9	-	-	PUNCT
eblip-17911	266	10	based	base	VERB
eblip-17911	266	11	services	service	NOUN
eblip-17911	266	12	compare	compare	VERB
eblip-17911	266	13	with	with	ADP
eblip-17911	266	14	the	the	DET
eblip-17911	266	15	expert	expert	NOUN
eblip-17911	266	16	services	service	NOUN
eblip-17911	266	17	?	?	PUNCT
eblip-17911	267	1	library	library	PROPN
eblip-17911	267	2	review	review	PROPN
eblip-17911	267	3	,	,	PUNCT
eblip-17911	267	4	53(1	53(1	NOUN
eblip-17911	267	5	)	)	PUNCT
eblip-17911	267	6	,	,	PUNCT
eblip-17911	267	7	17	17	NUM
eblip-17911	267	8	-	-	SYM
eblip-17911	267	9	23	23	NUM
eblip-17911	267	10	.	.	PUNCT
eblip-17911	267	11	  	  	SPACE
eblip-17911	268	1	connaway	connaway	PROPN
eblip-17911	268	2	,	,	PUNCT
eblip-17911	268	3	l.	l.	PROPN
eblip-17911	268	4	s.	s.	PROPN
eblip-17911	268	5	,	,	PUNCT
eblip-17911	268	6	&	&	CCONJ
eblip-17911	268	7	radford	radford	PROPN
eblip-17911	268	8	,	,	PUNCT
eblip-17911	268	9	m.	m.	NOUN
eblip-17911	268	10	l.	l.	PROPN
eblip-17911	268	11	(	(	PUNCT
eblip-17911	268	12	2010	2010	NUM
eblip-17911	268	13	)	)	PUNCT
eblip-17911	268	14	.	.	PUNCT
eblip-17911	269	1	virtual	virtual	ADJ
eblip-17911	269	2	reference	reference	NOUN
eblip-17911	269	3	service	service	NOUN
eblip-17911	269	4	quality	quality	NOUN
eblip-17911	269	5	:	:	PUNCT
eblip-17911	269	6	critical	critical	ADJ
eblip-17911	269	7	components	component	NOUN
eblip-17911	269	8	for	for	ADP
eblip-17911	269	9	adults	adult	NOUN
eblip-17911	269	10	and	and	CCONJ
eblip-17911	269	11	the	the	DET
eblip-17911	269	12	net	net	ADJ
eblip-17911	269	13	-	-	PUNCT
eblip-17911	269	14	generation	generation	NOUN
eblip-17911	269	15	.	.	PUNCT
eblip-17911	270	1	libri	libri	NOUN
eblip-17911	270	2	,	,	PUNCT
eblip-17911	270	3	60(2	60(2	NUM
eblip-17911	270	4	)	)	PUNCT
eblip-17911	270	5	,	,	PUNCT
eblip-17911	270	6	165	165	NUM
eblip-17911	270	7	-	-	SYM
eblip-17911	270	8	180	180	NUM
eblip-17911	270	9	.	.	PUNCT
eblip-17911	270	10	  	  	SPACE
eblip-17911	270	11	daft	daft	NOUN
eblip-17911	270	12	,	,	PUNCT
eblip-17911	270	13	r.	r.	PROPN
eblip-17911	270	14	l.	l.	PROPN
eblip-17911	270	15	,	,	PUNCT
eblip-17911	270	16	&	&	CCONJ
eblip-17911	270	17	lengel	lengel	PROPN
eblip-17911	270	18	,	,	PUNCT
eblip-17911	270	19	r.	r.	PROPN
eblip-17911	270	20	h.	h.	PROPN
eblip-17911	270	21	(	(	PUNCT
eblip-17911	270	22	1984	1984	NUM
eblip-17911	270	23	)	)	PUNCT
eblip-17911	270	24	.	.	PUNCT
eblip-17911	271	1	information	information	NOUN
eblip-17911	271	2	richness	richness	NOUN
eblip-17911	271	3	:	:	PUNCT
eblip-17911	271	4	a	a	DET
eblip-17911	271	5	new	new	ADJ
eblip-17911	271	6	approach	approach	NOUN
eblip-17911	271	7	to	to	ADP
eblip-17911	271	8	managerial	managerial	ADJ
eblip-17911	271	9	behavior	behavior	NOUN
eblip-17911	271	10	and	and	CCONJ
eblip-17911	271	11	organization	organization	NOUN
eblip-17911	271	12	design	design	NOUN
eblip-17911	271	13	.	.	PUNCT
eblip-17911	272	1	research	research	NOUN
eblip-17911	272	2	in	in	ADP
eblip-17911	272	3	organizational	organizational	ADJ
eblip-17911	272	4	behaviour	behaviour	NOUN
eblip-17911	272	5	,	,	PUNCT
eblip-17911	272	6	6	6	NUM
eblip-17911	272	7	,	,	PUNCT
eblip-17911	272	8	191	191	NUM
eblip-17911	272	9	-	-	SYM
eblip-17911	272	10	233	233	NUM
eblip-17911	272	11	.	.	PUNCT
eblip-17911	272	12	  	  	SPACE
eblip-17911	273	1	dewdney	dewdney	NOUN
eblip-17911	273	2	,	,	PUNCT
eblip-17911	273	3	p.	p.	PROPN
eblip-17911	273	4	,	,	PUNCT
eblip-17911	273	5	&	&	CCONJ
eblip-17911	273	6	ross	ross	PROPN
eblip-17911	273	7	,	,	PUNCT
eblip-17911	273	8	c.	c.	PROPN
eblip-17911	273	9	s.	s.	PROPN
eblip-17911	273	10	(	(	PUNCT
eblip-17911	273	11	1994	1994	NUM
eblip-17911	273	12	)	)	PUNCT
eblip-17911	273	13	.	.	PUNCT
eblip-17911	274	1	flying	fly	VERB
eblip-17911	274	2	a	a	DET
eblip-17911	274	3	light	light	ADJ
eblip-17911	274	4	aircraft	aircraft	NOUN
eblip-17911	274	5	:	:	PUNCT
eblip-17911	274	6	reference	reference	NOUN
eblip-17911	274	7	service	service	NOUN
eblip-17911	274	8	evaluation	evaluation	NOUN
eblip-17911	274	9	from	from	ADP
eblip-17911	274	10	a	a	DET
eblip-17911	274	11	user	user	NOUN
eblip-17911	274	12	’s	’s	PART
eblip-17911	274	13	viewpoint	viewpoint	NOUN
eblip-17911	274	14	.	.	PUNCT
eblip-17911	275	1	rq	rq	NOUN
eblip-17911	275	2	,	,	PUNCT
eblip-17911	275	3	34(2	34(2	NUM
eblip-17911	275	4	)	)	PUNCT
eblip-17911	275	5	,	,	PUNCT
eblip-17911	275	6	217	217	NUM
eblip-17911	275	7	-	-	SYM
eblip-17911	275	8	231	231	NUM
eblip-17911	275	9	.	.	PUNCT
eblip-17911	275	10	  	  	SPACE
eblip-17911	276	1	durrance	durrance	PROPN
eblip-17911	276	2	,	,	PUNCT
eblip-17911	276	3	j.	j.	PROPN
eblip-17911	276	4	c.	c.	PROPN
eblip-17911	276	5	(	(	PUNCT
eblip-17911	276	6	1989	1989	NUM
eblip-17911	276	7	)	)	PUNCT
eblip-17911	276	8	.	.	PUNCT
eblip-17911	277	1	reference	reference	NOUN
eblip-17911	277	2	success	success	NOUN
eblip-17911	277	3	:	:	PUNCT
eblip-17911	277	4	does	do	AUX
eblip-17911	277	5	the	the	DET
eblip-17911	277	6	55	55	NUM
eblip-17911	277	7	percent	percent	NOUN
eblip-17911	277	8	rule	rule	NOUN
eblip-17911	277	9	tell	tell	VERB
eblip-17911	277	10	the	the	DET
eblip-17911	277	11	whole	whole	ADJ
eblip-17911	277	12	story	story	NOUN
eblip-17911	277	13	?	?	PUNCT
eblip-17911	278	1	library	library	ADJ
eblip-17911	278	2	journal	journal	NOUN
eblip-17911	278	3	,	,	PUNCT
eblip-17911	278	4	114(7	114(7	NUM
eblip-17911	278	5	)	)	PUNCT
eblip-17911	278	6	,	,	PUNCT
eblip-17911	278	7	31	31	NUM
eblip-17911	278	8	-	-	SYM
eblip-17911	278	9	36	36	NUM
eblip-17911	278	10	.	.	PUNCT
eblip-17911	278	11	  	  	SPACE
eblip-17911	278	12	fagan	fagan	PROPN
eblip-17911	278	13	,	,	PUNCT
eblip-17911	278	14	j.	j.	PROPN
eblip-17911	278	15	c.	c.	PROPN
eblip-17911	278	16	,	,	PUNCT
eblip-17911	278	17	&	&	CCONJ
eblip-17911	278	18	desai	desai	PROPN
eblip-17911	278	19	,	,	PUNCT
eblip-17911	278	20	c.	c.	PROPN
eblip-17911	278	21	m.	m.	NOUN
eblip-17911	278	22	(	(	PUNCT
eblip-17911	278	23	2003	2003	NUM
eblip-17911	278	24	)	)	PUNCT
eblip-17911	278	25	.	.	PUNCT
eblip-17911	279	1	communication	communication	NOUN
eblip-17911	279	2	strategies	strategy	NOUN
eblip-17911	279	3	for	for	ADP
eblip-17911	279	4	instant	instant	NOUN
eblip-17911	279	5	messaging	messaging	NOUN
eblip-17911	279	6	and	and	CCONJ
eblip-17911	279	7	chat	chat	VERB
eblip-17911	279	8	reference	reference	NOUN
eblip-17911	279	9	services	service	NOUN
eblip-17911	279	10	.	.	PUNCT
eblip-17911	280	1	reference	reference	NOUN
eblip-17911	280	2	librarian	librarian	NOUN
eblip-17911	280	3	,	,	PUNCT
eblip-17911	280	4	38(79/80	38(79/80	PROPN
eblip-17911	280	5	)	)	PUNCT
eblip-17911	280	6	,	,	PUNCT
eblip-17911	280	7	121	121	NUM
eblip-17911	280	8	-	-	SYM
eblip-17911	280	9	155	155	NUM
eblip-17911	280	10	.	.	PUNCT
eblip-17911	280	11	  	  	SPACE
eblip-17911	280	12	forde	forde	PROPN
eblip-17911	280	13	,	,	PUNCT
eblip-17911	280	14	a.	a.	NOUN
eblip-17911	280	15	(	(	PUNCT
eblip-17911	280	16	2011	2011	NUM
eblip-17911	280	17	)	)	PUNCT
eblip-17911	280	18	.	.	PUNCT
eblip-17911	281	1	evolutionary	evolutionary	ADJ
eblip-17911	281	2	theory	theory	NOUN
eblip-17911	281	3	of	of	ADP
eblip-17911	281	4	mate	mate	NOUN
eblip-17911	281	5	selection	selection	NOUN
eblip-17911	281	6	and	and	CCONJ
eblip-17911	281	7	partners	partner	NOUN
eblip-17911	281	8	of	of	ADP
eblip-17911	281	9	trans	trans	PROPN
eblip-17911	281	10	people	people	NOUN
eblip-17911	281	11	:	:	PUNCT
eblip-17911	281	12	a	a	DET
eblip-17911	281	13	qualitative	qualitative	ADJ
eblip-17911	281	14	study	study	NOUN
eblip-17911	281	15	using	use	VERB
eblip-17911	281	16	interpretative	interpretative	ADJ
eblip-17911	281	17	phenomenological	phenomenological	ADJ
eblip-17911	281	18	analysis	analysis	NOUN
eblip-17911	281	19	.	.	PUNCT
eblip-17911	282	1	the	the	DET
eblip-17911	282	2	qualitative	qualitative	ADJ
eblip-17911	282	3	report	report	NOUN
eblip-17911	282	4	,	,	PUNCT
eblip-17911	282	5	16(5	16(5	NUM
eblip-17911	282	6	)	)	PUNCT
eblip-17911	282	7	,	,	PUNCT
eblip-17911	282	8	1407	1407	NUM
eblip-17911	282	9	-	-	SYM
eblip-17911	282	10	1434	1434	NUM
eblip-17911	282	11	.	.	PUNCT
eblip-17911	282	12	  	  	SPACE
eblip-17911	282	13	goffman	goffman	NOUN
eblip-17911	282	14	,	,	PUNCT
eblip-17911	282	15	e.	e.	PROPN
eblip-17911	282	16	(	(	PUNCT
eblip-17911	282	17	1956	1956	NUM
eblip-17911	282	18	)	)	PUNCT
eblip-17911	282	19	.	.	PUNCT
eblip-17911	283	1	the	the	DET
eblip-17911	283	2	nature	nature	NOUN
eblip-17911	283	3	of	of	ADP
eblip-17911	283	4	deference	deference	NOUN
eblip-17911	283	5	and	and	CCONJ
eblip-17911	283	6	demeanor	demeanor	NOUN
eblip-17911	283	7	.	.	PUNCT
eblip-17911	284	1	american	american	ADJ
eblip-17911	284	2	anthropologist	anthropologist	NOUN
eblip-17911	284	3	,	,	PUNCT
eblip-17911	284	4	58(3	58(3	NUM
eblip-17911	284	5	)	)	PUNCT
eblip-17911	284	6	,	,	PUNCT
eblip-17911	284	7	473	473	NUM
eblip-17911	284	8	-	-	SYM
eblip-17911	284	9	502	502	NUM
eblip-17911	284	10	.	.	PUNCT
eblip-17911	284	11	  	  	SPACE
eblip-17911	284	12	groenewald	groenewald	ADJ
eblip-17911	284	13	,	,	PUNCT
eblip-17911	284	14	t.	t.	PROPN
eblip-17911	284	15	(	(	PUNCT
eblip-17911	284	16	2004	2004	NUM
eblip-17911	284	17	)	)	PUNCT
eblip-17911	284	18	.	.	PUNCT
eblip-17911	285	1	a	a	DET
eblip-17911	285	2	phenomenological	phenomenological	ADJ
eblip-17911	285	3	research	research	NOUN
eblip-17911	285	4	design	design	NOUN
eblip-17911	285	5	illustrated	illustrate	VERB
eblip-17911	285	6	.	.	PUNCT
eblip-17911	286	1	international	international	ADJ
eblip-17911	286	2	journal	journal	PROPN
eblip-17911	286	3	of	of	ADP
eblip-17911	286	4	qualitative	qualitative	ADJ
eblip-17911	286	5	methods	method	NOUN
eblip-17911	286	6	,	,	PUNCT
eblip-17911	286	7	3(1	3(1	NUM
eblip-17911	286	8	)	)	PUNCT
eblip-17911	286	9	.	.	PUNCT
eblip-17911	287	1	retrieved	retrieve	VERB
eblip-17911	287	2	28	28	NUM
eblip-17911	287	3	oct	oct	PROPN
eblip-17911	287	4	.	.	PROPN
eblip-17911	287	5	2011	2011	NUM
eblip-17911	287	6	from	from	ADP
eblip-17911	287	7	http://www.ualberta.ca/~iiqm/backissues/3_1/pdf/groenewald.pdf	http://www.ualberta.ca/~iiqm/backissues/3_1/pdf/groenewald.pdf	PROPN
eblip-17911	287	8	  	  	SPACE
eblip-17911	287	9	gubrium	gubrium	NOUN
eblip-17911	287	10	,	,	PUNCT
eblip-17911	287	11	j.	j.	PROPN
eblip-17911	287	12	f.	f.	PROPN
eblip-17911	287	13	(	(	PUNCT
eblip-17911	287	14	2001	2001	NUM
eblip-17911	287	15	)	)	PUNCT
eblip-17911	287	16	.	.	PUNCT
eblip-17911	288	1	handbook	handbook	NOUN
eblip-17911	288	2	of	of	ADP
eblip-17911	288	3	interview	interview	NOUN
eblip-17911	288	4	research	research	NOUN
eblip-17911	288	5	:	:	PUNCT
eblip-17911	288	6	context	context	NOUN
eblip-17911	288	7	&	&	CCONJ
eblip-17911	288	8	method	method	PROPN
eblip-17911	288	9	.	.	PUNCT
eblip-17911	289	1	thousand	thousand	NUM
eblip-17911	289	2	oaks	oak	NOUN
eblip-17911	289	3	,	,	PUNCT
eblip-17911	289	4	ca	can	AUX
eblip-17911	289	5	:	:	PUNCT
eblip-17911	289	6	sage	sage	VERB
eblip-17911	289	7	publications	publication	NOUN
eblip-17911	289	8	.	.	PUNCT
eblip-17911	289	9	  	  	SPACE
eblip-17911	290	1	haas	haas	PROPN
eblip-17911	290	2	,	,	PUNCT
eblip-17911	290	3	c.	c.	PROPN
eblip-17911	290	4	,	,	PUNCT
eblip-17911	290	5	&	&	CCONJ
eblip-17911	290	6	takayoshi	takayoshi	PROPN
eblip-17911	290	7	,	,	PUNCT
eblip-17911	290	8	p.	p.	NOUN
eblip-17911	290	9	(	(	PUNCT
eblip-17911	290	10	2011	2011	NUM
eblip-17911	290	11	)	)	PUNCT
eblip-17911	290	12	.	.	PUNCT
eblip-17911	291	1	young	young	ADJ
eblip-17911	291	2	people	people	NOUN
eblip-17911	291	3	’s	’s	PART
eblip-17911	291	4	everyday	everyday	ADJ
eblip-17911	291	5	literacies	literacy	NOUN
eblip-17911	291	6	:	:	PUNCT
eblip-17911	291	7	the	the	DET
eblip-17911	291	8	language	language	NOUN
eblip-17911	291	9	features	feature	NOUN
eblip-17911	291	10	of	of	ADP
eblip-17911	291	11	instant	instant	ADJ
eblip-17911	291	12	messaging	messaging	NOUN
eblip-17911	291	13	.	.	PUNCT
eblip-17911	292	1	research	research	NOUN
eblip-17911	292	2	in	in	ADP
eblip-17911	292	3	the	the	DET
eblip-17911	292	4	teaching	teaching	NOUN
eblip-17911	292	5	of	of	ADP
eblip-17911	292	6	english	english	PROPN
eblip-17911	292	7	,	,	PUNCT
eblip-17911	292	8	45(4	45(4	PROPN
eblip-17911	292	9	)	)	PUNCT
eblip-17911	292	10	,	,	PUNCT
eblip-17911	292	11	378	378	NUM
eblip-17911	292	12	-	-	SYM
eblip-17911	292	13	404	404	NUM
eblip-17911	292	14	.	.	PUNCT
eblip-17911	292	15	  	  	SPACE
eblip-17911	293	1	houlson	houlson	PROPN
eblip-17911	293	2	,	,	PUNCT
eblip-17911	293	3	v.	v.	PROPN
eblip-17911	293	4	,	,	PUNCT
eblip-17911	293	5	mccready	mccready	NOUN
eblip-17911	293	6	,	,	PUNCT
eblip-17911	293	7	k.	k.	PROPN
eblip-17911	293	8	,	,	PUNCT
eblip-17911	293	9	&	&	CCONJ
eblip-17911	293	10	pfahl	pfahl	PROPN
eblip-17911	293	11	,	,	PUNCT
eblip-17911	293	12	c.	c.	PROPN
eblip-17911	293	13	s.	s.	PROPN
eblip-17911	293	14	(	(	PUNCT
eblip-17911	293	15	2006	2006	NUM
eblip-17911	293	16	)	)	PUNCT
eblip-17911	293	17	.	.	PUNCT
eblip-17911	294	1	a	a	DET
eblip-17911	294	2	window	window	NOUN
eblip-17911	294	3	into	into	ADP
eblip-17911	294	4	our	our	PRON
eblip-17911	294	5	patron	patron	NOUN
eblip-17911	294	6	’s	’s	PART
eblip-17911	294	7	needs	need	NOUN
eblip-17911	294	8	:	:	PUNCT
eblip-17911	294	9	analyzing	analyze	VERB
eblip-17911	294	10	data	datum	NOUN
eblip-17911	294	11	from	from	ADP
eblip-17911	294	12	chat	chat	PROPN
eblip-17911	294	13	transcripts	transcript	NOUN
eblip-17911	294	14	.	.	PUNCT
eblip-17911	295	1	internet	internet	NOUN
eblip-17911	295	2	reference	reference	NOUN
eblip-17911	295	3	services	service	NOUN
eblip-17911	295	4	quarterly	quarterly	ADV
eblip-17911	295	5	,	,	PUNCT
eblip-17911	295	6	11(4	11(4	NUM
eblip-17911	295	7	)	)	PUNCT
eblip-17911	295	8	,	,	PUNCT
eblip-17911	295	9	19	19	NUM
eblip-17911	295	10	-	-	SYM
eblip-17911	295	11	39	39	NUM
eblip-17911	295	12	.	.	PUNCT
eblip-17911	295	13	  	  	SPACE
eblip-17911	296	1	hyener	hyener	NOUN
eblip-17911	296	2	,	,	PUNCT
eblip-17911	296	3	r.	r.	PROPN
eblip-17911	296	4	h.	h.	PROPN
eblip-17911	296	5	(	(	PUNCT
eblip-17911	296	6	1999	1999	NUM
eblip-17911	296	7	)	)	PUNCT
eblip-17911	296	8	.	.	PUNCT
eblip-17911	297	1	some	some	DET
eblip-17911	297	2	guidelines	guideline	NOUN
eblip-17911	297	3	for	for	ADP
eblip-17911	297	4	the	the	DET
eblip-17911	297	5	phenomenological	phenomenological	ADJ
eblip-17911	297	6	analysis	analysis	NOUN
eblip-17911	297	7	on	on	ADP
eblip-17911	297	8	interview	interview	NOUN
eblip-17911	297	9	data	datum	NOUN
eblip-17911	297	10	.	.	PUNCT
eblip-17911	298	1	in	in	ADP
eblip-17911	298	2	a.	a.	PROPN
eblip-17911	298	3	bryman	bryman	PROPN
eblip-17911	298	4	&	&	CCONJ
eblip-17911	298	5	r.	r.	PROPN
eblip-17911	298	6	g.	g.	PROPN
eblip-17911	298	7	burgess	burgess	PROPN
eblip-17911	298	8	(	(	PUNCT
eblip-17911	298	9	eds	eds	PROPN
eblip-17911	298	10	.	.	PUNCT
eblip-17911	298	11	)	)	PUNCT
eblip-17911	298	12	,	,	PUNCT
eblip-17911	298	13	qualitative	qualitative	ADJ
eblip-17911	298	14	research	research	NOUN
eblip-17911	298	15	(	(	PUNCT
eblip-17911	298	16	vol	vol	NOUN
eblip-17911	298	17	.	.	PROPN
eblip-17911	299	1	3	3	NUM
eblip-17911	299	2	,	,	PUNCT
eblip-17911	299	3	pp	pp	ADJ
eblip-17911	299	4	.	.	PUNCT
eblip-17911	300	1	143	143	NUM
eblip-17911	300	2	-	-	SYM
eblip-17911	300	3	164	164	NUM
eblip-17911	300	4	)	)	PUNCT
eblip-17911	300	5	.	.	PUNCT
eblip-17911	301	1	london	london	PROPN
eblip-17911	301	2	:	:	PUNCT
eblip-17911	301	3	sage	sage	NOUN
eblip-17911	301	4	.	.	PUNCT
eblip-17911	301	5	  	  	SPACE
eblip-17911	302	1	jessmer	jessmer	NOUN
eblip-17911	302	2	,	,	PUNCT
eblip-17911	302	3	s.	s.	PROPN
eblip-17911	302	4	l.	l.	PROPN
eblip-17911	302	5	,	,	PUNCT
eblip-17911	302	6	&	&	CCONJ
eblip-17911	302	7	anderson	anderson	PROPN
eblip-17911	302	8	,	,	PUNCT
eblip-17911	302	9	d.	d.	PROPN
eblip-17911	302	10	(	(	PUNCT
eblip-17911	302	11	2001	2001	NUM
eblip-17911	302	12	)	)	PUNCT
eblip-17911	302	13	.	.	PUNCT
eblip-17911	303	1	the	the	DET
eblip-17911	303	2	effect	effect	NOUN
eblip-17911	303	3	of	of	ADP
eblip-17911	303	4	politeness	politeness	NOUN
eblip-17911	303	5	and	and	CCONJ
eblip-17911	303	6	grammar	grammar	NOUN
eblip-17911	303	7	on	on	ADP
eblip-17911	303	8	user	user	NOUN
eblip-17911	303	9	perceptions	perception	NOUN
eblip-17911	303	10	of	of	ADP
eblip-17911	303	11	electronic	electronic	ADJ
eblip-17911	303	12	mail	mail	NOUN
eblip-17911	303	13	.	.	PUNCT
eblip-17911	304	1	north	north	ADJ
eblip-17911	304	2	american	american	PROPN
eblip-17911	304	3	journal	journal	PROPN
eblip-17911	304	4	of	of	ADP
eblip-17911	304	5	psychology	psychology	NOUN
eblip-17911	304	6	,	,	PUNCT
eblip-17911	304	7	3(2	3(2	NUM
eblip-17911	304	8	)	)	PUNCT
eblip-17911	304	9	,	,	PUNCT
eblip-17911	304	10	331	331	NUM
eblip-17911	304	11	-	-	SYM
eblip-17911	304	12	346	346	NUM
eblip-17911	304	13	.	.	PUNCT
eblip-17911	304	14	  	  	SPACE
eblip-17911	305	1	johnson	johnson	PROPN
eblip-17911	305	2	,	,	PUNCT
eblip-17911	305	3	c.	c.	PROPN
eblip-17911	305	4	m.	m.	NOUN
eblip-17911	305	5	(	(	PUNCT
eblip-17911	305	6	2004	2004	NUM
eblip-17911	305	7	)	)	PUNCT
eblip-17911	305	8	.	.	PUNCT
eblip-17911	306	1	online	online	PROPN
eblip-17911	306	2	chat	chat	PROPN
eblip-17911	306	3	reference	reference	NOUN
eblip-17911	306	4	:	:	PUNCT
eblip-17911	306	5	survey	survey	NOUN
eblip-17911	306	6	results	result	NOUN
eblip-17911	306	7	from	from	ADP
eblip-17911	306	8	affiliates	affiliate	NOUN
eblip-17911	306	9	of	of	ADP
eblip-17911	306	10	two	two	NUM
eblip-17911	306	11	universities	university	NOUN
eblip-17911	306	12	.	.	PUNCT
eblip-17911	307	1	reference	reference	NOUN
eblip-17911	307	2	&	&	CCONJ
eblip-17911	307	3	user	user	PROPN
eblip-17911	307	4	services	services	PROPN
eblip-17911	307	5	quarterly	quarterly	ADV
eblip-17911	307	6	,	,	PUNCT
eblip-17911	307	7	43(3	43(3	NUM
eblip-17911	307	8	)	)	PUNCT
eblip-17911	307	9	,	,	PUNCT
eblip-17911	307	10	243	243	NUM
eblip-17911	307	11	-	-	SYM
eblip-17911	307	12	247	247	NUM
eblip-17911	307	13	.	.	PUNCT
eblip-17911	307	14	  	  	SPACE
eblip-17911	307	15	kim	kim	PROPN
eblip-17911	307	16	,	,	PUNCT
eblip-17911	307	17	s.	s.	PROPN
eblip-17911	307	18	j.	j.	PROPN
eblip-17911	307	19	(	(	PUNCT
eblip-17911	307	20	2005	2005	NUM
eblip-17911	307	21	)	)	PUNCT
eblip-17911	307	22	.	.	PUNCT
eblip-17911	308	1	collaborative	collaborative	ADJ
eblip-17911	308	2	interaction	interaction	NOUN
eblip-17911	308	3	behaviors	behavior	NOUN
eblip-17911	308	4	in	in	ADP
eblip-17911	308	5	an	an	DET
eblip-17911	308	6	information	information	NOUN
eblip-17911	308	7	technology	technology	NOUN
eblip-17911	308	8	problem	problem	NOUN
eblip-17911	308	9	-	-	PUNCT
eblip-17911	308	10	solving	solve	VERB
eblip-17911	308	11	context	context	NOUN
eblip-17911	308	12	:	:	PUNCT
eblip-17911	308	13	cognitive	cognitive	ADJ
eblip-17911	308	14	movements	movement	NOUN
eblip-17911	308	15	of	of	ADP
eblip-17911	308	16	the	the	DET
eblip-17911	308	17	helper	helper	NOUN
eblip-17911	308	18	and	and	CCONJ
eblip-17911	308	19	the	the	DET
eblip-17911	308	20	helped	help	VERB
eblip-17911	308	21	.	.	PUNCT
eblip-17911	309	1	journal	journal	PROPN
eblip-17911	309	2	of	of	ADP
eblip-17911	309	3	information	information	NOUN
eblip-17911	309	4	science	science	NOUN
eblip-17911	309	5	,	,	PUNCT
eblip-17911	309	6	31(6	31(6	NUM
eblip-17911	309	7	)	)	PUNCT
eblip-17911	309	8	,	,	PUNCT
eblip-17911	309	9	483	483	NUM
eblip-17911	309	10	-	-	SYM
eblip-17911	309	11	495	495	NUM
eblip-17911	309	12	.	.	PUNCT
eblip-17911	309	13	  	  	SPACE
eblip-17911	310	1	kwon	kwon	PROPN
eblip-17911	310	2	,	,	PUNCT
eblip-17911	310	3	n.	n.	NOUN
eblip-17911	310	4	,	,	PUNCT
eblip-17911	310	5	&	&	CCONJ
eblip-17911	310	6	gregory	gregory	PROPN
eblip-17911	310	7	,	,	PUNCT
eblip-17911	310	8	v.	v.	PROPN
eblip-17911	310	9	l.	l.	PROPN
eblip-17911	310	10	(	(	PUNCT
eblip-17911	310	11	2007	2007	NUM
eblip-17911	310	12	)	)	PUNCT
eblip-17911	310	13	.	.	PUNCT
eblip-17911	311	1	the	the	DET
eblip-17911	311	2	effects	effect	NOUN
eblip-17911	311	3	of	of	ADP
eblip-17911	311	4	librarians	librarian	NOUN
eblip-17911	311	5	’	'	PUNCT
eblip-17911	311	6	behavioral	behavioral	ADJ
eblip-17911	311	7	performance	performance	NOUN
eblip-17911	311	8	on	on	ADP
eblip-17911	311	9	user	user	NOUN
eblip-17911	311	10	satisfaction	satisfaction	NOUN
eblip-17911	311	11	in	in	ADP
eblip-17911	311	12	chat	chat	NOUN
eblip-17911	311	13	reference	reference	NOUN
eblip-17911	311	14	services	service	NOUN
eblip-17911	311	15	.	.	PUNCT
eblip-17911	312	1	reference	reference	NOUN
eblip-17911	312	2	&	&	CCONJ
eblip-17911	312	3	user	user	PROPN
eblip-17911	312	4	services	services	PROPN
eblip-17911	312	5	quarterly	quarterly	ADV
eblip-17911	312	6	,	,	PUNCT
eblip-17911	312	7	47(2	47(2	PROPN
eblip-17911	312	8	)	)	PUNCT
eblip-17911	312	9	,	,	PUNCT
eblip-17911	312	10	137	137	NUM
eblip-17911	312	11	-	-	SYM
eblip-17911	312	12	148	148	NUM
eblip-17911	312	13	.	.	PUNCT
eblip-17911	312	14	  	  	SPACE
eblip-17911	312	15	kvale	kvale	PROPN
eblip-17911	312	16	,	,	PUNCT
eblip-17911	312	17	s.	s.	PROPN
eblip-17911	312	18	(	(	PUNCT
eblip-17911	312	19	1996	1996	NUM
eblip-17911	312	20	)	)	PUNCT
eblip-17911	312	21	.	.	PUNCT
eblip-17911	313	1	interviews	interview	NOUN
eblip-17911	313	2	:	:	PUNCT
eblip-17911	313	3	an	an	DET
eblip-17911	313	4	introduction	introduction	NOUN
eblip-17911	313	5	to	to	ADP
eblip-17911	313	6	qualitative	qualitative	ADJ
eblip-17911	313	7	research	research	NOUN
eblip-17911	313	8	interviewing	interviewing	NOUN
eblip-17911	313	9	.	.	PUNCT
eblip-17911	314	1	thousand	thousand	NUM
eblip-17911	314	2	oaks	oak	NOUN
eblip-17911	314	3	,	,	PUNCT
eblip-17911	314	4	ca	can	AUX
eblip-17911	314	5	:	:	PUNCT
eblip-17911	314	6	sage	sage	NOUN
eblip-17911	314	7	publications	publication	NOUN
eblip-17911	314	8	,	,	PUNCT
eblip-17911	314	9	inc	inc	PROPN
eblip-17911	314	10	.	.	PROPN
eblip-17911	314	11	  	  	SPACE
eblip-17911	314	12	leedy	leedy	ADV
eblip-17911	314	13	,	,	PUNCT
eblip-17911	314	14	p.	p.	PROPN
eblip-17911	314	15	d.	d.	PROPN
eblip-17911	314	16	,	,	PUNCT
eblip-17911	314	17	&	&	CCONJ
eblip-17911	314	18	ormrod	ormrod	PROPN
eblip-17911	314	19	,	,	PUNCT
eblip-17911	314	20	j.	j.	PROPN
eblip-17911	314	21	e.	e.	PROPN
eblip-17911	314	22	(	(	PUNCT
eblip-17911	314	23	2009	2009	NUM
eblip-17911	314	24	)	)	PUNCT
eblip-17911	314	25	.	.	PUNCT
eblip-17911	315	1	practical	practical	ADJ
eblip-17911	315	2	research	research	NOUN
eblip-17911	315	3	:	:	PUNCT
eblip-17911	315	4	planning	planning	NOUN
eblip-17911	315	5	and	and	CCONJ
eblip-17911	315	6	design	design	NOUN
eblip-17911	315	7	(	(	PUNCT
eblip-17911	315	8	9th	9th	ADJ
eblip-17911	315	9	ed	ed	NOUN
eblip-17911	315	10	.	.	PUNCT
eblip-17911	315	11	)	)	PUNCT
eblip-17911	315	12	.	.	PUNCT
eblip-17911	316	1	upper	upper	ADJ
eblip-17911	316	2	saddle	saddle	PROPN
eblip-17911	316	3	river	river	PROPN
eblip-17911	316	4	,	,	PUNCT
eblip-17911	316	5	nj	nj	PROPN
eblip-17911	316	6	:	:	PUNCT
eblip-17911	316	7	pearson	pearson	PROPN
eblip-17911	316	8	.	.	PUNCT
eblip-17911	316	9	  	  	SPACE
eblip-17911	316	10	maness	maness	NOUN
eblip-17911	316	11	,	,	PUNCT
eblip-17911	316	12	j.	j.	PROPN
eblip-17911	316	13	m.	m.	PROPN
eblip-17911	316	14	(	(	PUNCT
eblip-17911	316	15	2008	2008	NUM
eblip-17911	316	16	)	)	PUNCT
eblip-17911	316	17	.	.	PUNCT
eblip-17911	317	1	a	a	DET
eblip-17911	317	2	linguistic	linguistic	ADJ
eblip-17911	317	3	analysis	analysis	NOUN
eblip-17911	317	4	of	of	ADP
eblip-17911	317	5	chat	chat	NOUN
eblip-17911	317	6	reference	reference	NOUN
eblip-17911	317	7	conversations	conversation	NOUN
eblip-17911	317	8	with	with	ADP
eblip-17911	317	9	18	18	NUM
eblip-17911	317	10	-	-	SYM
eblip-17911	317	11	24	24	NUM
eblip-17911	317	12	year	year	NOUN
eblip-17911	317	13	-	-	PUNCT
eblip-17911	317	14	old	old	ADJ
eblip-17911	317	15	college	college	NOUN
eblip-17911	317	16	students	student	NOUN
eblip-17911	317	17	.	.	PUNCT
eblip-17911	318	1	journal	journal	NOUN
eblip-17911	318	2	of	of	ADP
eblip-17911	318	3	academic	academic	ADJ
eblip-17911	318	4	librarianship	librarianship	NOUN
eblip-17911	318	5	,	,	PUNCT
eblip-17911	318	6	34(1	34(1	NUM
eblip-17911	318	7	)	)	PUNCT
eblip-17911	318	8	,	,	PUNCT
eblip-17911	318	9	31	31	NUM
eblip-17911	318	10	-	-	SYM
eblip-17911	318	11	38	38	NUM
eblip-17911	318	12	.	.	PUNCT
eblip-17911	318	13	  	  	SPACE
eblip-17911	319	1	mon	mon	PROPN
eblip-17911	319	2	,	,	PUNCT
eblip-17911	319	3	l.	l.	PROPN
eblip-17911	319	4	m.	m.	PROPN
eblip-17911	319	5	(	(	PUNCT
eblip-17911	319	6	2006	2006	NUM
eblip-17911	319	7	)	)	PUNCT
eblip-17911	319	8	.	.	PUNCT
eblip-17911	320	1	user	user	NOUN
eblip-17911	320	2	perceptions	perception	NOUN
eblip-17911	320	3	of	of	ADP
eblip-17911	320	4	digital	digital	ADJ
eblip-17911	320	5	reference	reference	NOUN
eblip-17911	320	6	services	service	NOUN
eblip-17911	320	7	.	.	PUNCT
eblip-17911	321	1	(	(	PUNCT
eblip-17911	321	2	unpublished	unpublished	ADJ
eblip-17911	321	3	doctoral	doctoral	ADJ
eblip-17911	321	4	dissertation	dissertation	NOUN
eblip-17911	321	5	)	)	PUNCT
eblip-17911	321	6	.	.	PUNCT
eblip-17911	322	1	university	university	PROPN
eblip-17911	322	2	of	of	ADP
eblip-17911	322	3	washington	washington	PROPN
eblip-17911	322	4	.	.	PUNCT
eblip-17911	322	5	  	  	SPACE
eblip-17911	323	1	mon	mon	PROPN
eblip-17911	323	2	,	,	PUNCT
eblip-17911	323	3	l.	l.	PROPN
eblip-17911	323	4	,	,	PUNCT
eblip-17911	323	5	&	&	CCONJ
eblip-17911	323	6	janes	janes	PROPN
eblip-17911	323	7	,	,	PUNCT
eblip-17911	323	8	j.	j.	PROPN
eblip-17911	323	9	w.	w.	PROPN
eblip-17911	323	10	(	(	PUNCT
eblip-17911	323	11	2007	2007	NUM
eblip-17911	323	12	)	)	PUNCT
eblip-17911	323	13	.	.	PUNCT
eblip-17911	324	1	the	the	DET
eblip-17911	324	2	thank	thank	NOUN
eblip-17911	324	3	you	you	PRON
eblip-17911	324	4	study	study	VERB
eblip-17911	324	5	.	.	PUNCT
eblip-17911	325	1	reference	reference	NOUN
eblip-17911	325	2	&	&	CCONJ
eblip-17911	325	3	user	user	PROPN
eblip-17911	325	4	services	services	PROPN
eblip-17911	325	5	quarterly	quarterly	ADV
eblip-17911	325	6	,	,	PUNCT
eblip-17911	325	7	46(4	46(4	NOUN
eblip-17911	325	8	)	)	PUNCT
eblip-17911	325	9	,	,	PUNCT
eblip-17911	325	10	53	53	NUM
eblip-17911	325	11	-	-	SYM
eblip-17911	325	12	59	59	NUM
eblip-17911	325	13	.	.	PUNCT
eblip-17911	325	14	  	  	SPACE
eblip-17911	325	15	morand	morand	PROPN
eblip-17911	325	16	,	,	PUNCT
eblip-17911	325	17	d.	d.	PROPN
eblip-17911	325	18	a.	a.	PROPN
eblip-17911	325	19	,	,	PUNCT
eblip-17911	325	20	&	&	CCONJ
eblip-17911	325	21	ocker	ocker	PROPN
eblip-17911	325	22	,	,	PUNCT
eblip-17911	325	23	r.	r.	PROPN
eblip-17911	325	24	j.	j.	PROPN
eblip-17911	325	25	(	(	PUNCT
eblip-17911	325	26	2002	2002	NUM
eblip-17911	325	27	)	)	PUNCT
eblip-17911	325	28	.	.	PUNCT
eblip-17911	326	1	politeness	politeness	ADJ
eblip-17911	326	2	theory	theory	NOUN
eblip-17911	326	3	and	and	CCONJ
eblip-17911	326	4	computer	computer	NOUN
eblip-17911	326	5	-	-	PUNCT
eblip-17911	326	6	mediated	mediate	VERB
eblip-17911	326	7	communication	communication	NOUN
eblip-17911	326	8	:	:	PUNCT
eblip-17911	326	9	a	a	DET
eblip-17911	326	10	sociolinguistic	sociolinguistic	ADJ
eblip-17911	326	11	approach	approach	NOUN
eblip-17911	326	12	to	to	ADP
eblip-17911	326	13	analyzing	analyze	VERB
eblip-17911	326	14	relational	relational	ADJ
eblip-17911	326	15	messages	message	NOUN
eblip-17911	326	16	.	.	PUNCT
eblip-17911	327	1	proceedings	proceeding	NOUN
eblip-17911	327	2	from	from	ADP
eblip-17911	327	3	the	the	DET
eblip-17911	327	4	36th	36th	ADJ
eblip-17911	327	5	hawaii	hawaii	PROPN
eblip-17911	327	6	international	international	ADJ
eblip-17911	327	7	conference	conference	NOUN
eblip-17911	327	8	on	on	ADP
eblip-17911	327	9	system	system	NOUN
eblip-17911	327	10	sciences	science	NOUN
eblip-17911	327	11	.	.	PUNCT
eblip-17911	327	12	  	  	SPACE
eblip-17911	328	1	nilsen	nilsen	PROPN
eblip-17911	328	2	,	,	PUNCT
eblip-17911	328	3	k.	k.	PROPN
eblip-17911	328	4	(	(	PUNCT
eblip-17911	328	5	2004	2004	NUM
eblip-17911	328	6	)	)	PUNCT
eblip-17911	328	7	.	.	PUNCT
eblip-17911	329	1	the	the	DET
eblip-17911	329	2	library	library	PROPN
eblip-17911	329	3	visit	visit	NOUN
eblip-17911	329	4	study	study	NOUN
eblip-17911	329	5	:	:	PUNCT
eblip-17911	329	6	user	user	NOUN
eblip-17911	329	7	experiences	experience	NOUN
eblip-17911	329	8	at	at	ADP
eblip-17911	329	9	the	the	DET
eblip-17911	329	10	virtual	virtual	ADJ
eblip-17911	329	11	reference	reference	NOUN
eblip-17911	329	12	desk	desk	NOUN
eblip-17911	329	13	.	.	PUNCT
eblip-17911	330	1	information	information	NOUN
eblip-17911	330	2	research	research	NOUN
eblip-17911	330	3	,	,	PUNCT
eblip-17911	330	4	9(2	9(2	NUM
eblip-17911	330	5	)	)	PUNCT
eblip-17911	330	6	.	.	PUNCT
eblip-17911	331	1	retrieved	retrieve	VERB
eblip-17911	331	2	1	1	NUM
eblip-17911	331	3	dec	dec	PROPN
eblip-17911	331	4	.	.	PROPN
eblip-17911	331	5	2011	2011	NUM
eblip-17911	331	6	from	from	ADP
eblip-17911	331	7	http://informationr.net/ir/92/paper171.html	http://informationr.net/ir/92/paper171.html	PROPN
eblip-17911	331	8	  	  	SPACE
eblip-17911	331	9	park	park	NOUN
eblip-17911	331	10	,	,	PUNCT
eblip-17911	331	11	j.	j.	PROPN
eblip-17911	331	12	(	(	PUNCT
eblip-17911	331	13	2008a	2008a	NUM
eblip-17911	331	14	)	)	PUNCT
eblip-17911	331	15	.	.	PUNCT
eblip-17911	332	1	linguistic	linguistic	ADJ
eblip-17911	332	2	politeness	politeness	NOUN
eblip-17911	332	3	and	and	CCONJ
eblip-17911	332	4	face	face	NOUN
eblip-17911	332	5	-	-	PUNCT
eblip-17911	332	6	work	work	NOUN
eblip-17911	332	7	in	in	ADP
eblip-17911	332	8	computer	computer	NOUN
eblip-17911	332	9	-	-	PUNCT
eblip-17911	332	10	mediated	mediate	VERB
eblip-17911	332	11	communication	communication	NOUN
eblip-17911	332	12	,	,	PUNCT
eblip-17911	332	13	part	part	NOUN
eblip-17911	332	14	1	1	NUM
eblip-17911	332	15	:	:	PUNCT
eblip-17911	332	16	a	a	DET
eblip-17911	332	17	theoretical	theoretical	ADJ
eblip-17911	332	18	framework	framework	NOUN
eblip-17911	332	19	.	.	PUNCT
eblip-17911	333	1	journal	journal	NOUN
eblip-17911	333	2	of	of	ADP
eblip-17911	333	3	the	the	DET
eblip-17911	333	4	american	american	ADJ
eblip-17911	333	5	society	society	NOUN
eblip-17911	333	6	for	for	ADP
eblip-17911	333	7	information	information	NOUN
eblip-17911	333	8	science	science	NOUN
eblip-17911	333	9	and	and	CCONJ
eblip-17911	333	10	technology	technology	NOUN
eblip-17911	333	11	,	,	PUNCT
eblip-17911	333	12	59(13	59(13	NUM
eblip-17911	333	13	)	)	PUNCT
eblip-17911	333	14	,	,	PUNCT
eblip-17911	333	15	2051	2051	NUM
eblip-17911	333	16	-	-	SYM
eblip-17911	333	17	2059	2059	NUM
eblip-17911	333	18	.	.	PUNCT
eblip-17911	333	19	  	  	SPACE
eblip-17911	334	1	park	park	NOUN
eblip-17911	334	2	,	,	PUNCT
eblip-17911	334	3	j.	j.	PROPN
eblip-17911	334	4	(	(	PUNCT
eblip-17911	334	5	2008b	2008b	NUM
eblip-17911	334	6	)	)	PUNCT
eblip-17911	334	7	.	.	PUNCT
eblip-17911	335	1	linguistic	linguistic	ADJ
eblip-17911	335	2	politeness	politeness	NOUN
eblip-17911	335	3	and	and	CCONJ
eblip-17911	335	4	face	face	NOUN
eblip-17911	335	5	-	-	PUNCT
eblip-17911	335	6	work	work	NOUN
eblip-17911	335	7	in	in	ADP
eblip-17911	335	8	computer	computer	NOUN
eblip-17911	335	9	-	-	PUNCT
eblip-17911	335	10	mediated	mediate	VERB
eblip-17911	335	11	communication	communication	NOUN
eblip-17911	335	12	,	,	PUNCT
eblip-17911	335	13	part	part	NOUN
eblip-17911	335	14	2	2	NUM
eblip-17911	335	15	:	:	PUNCT
eblip-17911	335	16	an	an	DET
eblip-17911	335	17	application	application	NOUN
eblip-17911	335	18	of	of	ADP
eblip-17911	335	19	the	the	DET
eblip-17911	335	20	theoretical	theoretical	ADJ
eblip-17911	335	21	framework	framework	NOUN
eblip-17911	335	22	.	.	PUNCT
eblip-17911	336	1	journal	journal	NOUN
eblip-17911	336	2	of	of	ADP
eblip-17911	336	3	the	the	DET
eblip-17911	336	4	american	american	ADJ
eblip-17911	336	5	society	society	NOUN
eblip-17911	336	6	for	for	ADP
eblip-17911	336	7	information	information	NOUN
eblip-17911	336	8	science	science	NOUN
eblip-17911	336	9	and	and	CCONJ
eblip-17911	336	10	technology	technology	NOUN
eblip-17911	336	11	,	,	PUNCT
eblip-17911	336	12	59(14	59(14	PROPN
eblip-17911	336	13	)	)	PUNCT
eblip-17911	336	14	,	,	PUNCT
eblip-17911	336	15	2199	2199	NUM
eblip-17911	336	16	-	-	SYM
eblip-17911	336	17	2209	2209	NUM
eblip-17911	336	18	.	.	PUNCT
eblip-17911	336	19	  	  	SPACE
eblip-17911	337	1	park	park	NOUN
eblip-17911	337	2	,	,	PUNCT
eblip-17911	337	3	j.	j.	PROPN
eblip-17911	337	4	(	(	PUNCT
eblip-17911	337	5	2007	2007	NUM
eblip-17911	337	6	)	)	PUNCT
eblip-17911	337	7	.	.	PUNCT
eblip-17911	338	1	interpersonal	interpersonal	ADJ
eblip-17911	338	2	and	and	CCONJ
eblip-17911	338	3	affective	affective	ADJ
eblip-17911	338	4	communication	communication	NOUN
eblip-17911	338	5	in	in	ADP
eblip-17911	338	6	synchronous	synchronous	ADJ
eblip-17911	338	7	online	online	ADJ
eblip-17911	338	8	discourse	discourse	NOUN
eblip-17911	338	9	.	.	PUNCT
eblip-17911	339	1	library	library	PROPN
eblip-17911	339	2	quarterly	quarterly	ADV
eblip-17911	339	3	,	,	PUNCT
eblip-17911	339	4	77	77	NUM
eblip-17911	339	5	(	(	PUNCT
eblip-17911	339	6	2	2	NUM
eblip-17911	339	7	)	)	PUNCT
eblip-17911	339	8	,	,	PUNCT
eblip-17911	339	9	133	133	NUM
eblip-17911	339	10	-	-	SYM
eblip-17911	339	11	155	155	NUM
eblip-17911	339	12	.	.	PUNCT
eblip-17911	339	13	  	  	SPACE
eblip-17911	339	14	patton	patton	PROPN
eblip-17911	339	15	,	,	PUNCT
eblip-17911	339	16	m.	m.	NOUN
eblip-17911	339	17	q.	q.	PROPN
eblip-17911	339	18	(	(	PUNCT
eblip-17911	339	19	2001	2001	NUM
eblip-17911	339	20	)	)	PUNCT
eblip-17911	339	21	.	.	PUNCT
eblip-17911	340	1	qualitative	qualitative	ADJ
eblip-17911	340	2	research	research	PROPN
eblip-17911	340	3	&	&	CCONJ
eblip-17911	340	4	evaluation	evaluation	NOUN
eblip-17911	340	5	methods	method	NOUN
eblip-17911	340	6	(	(	PUNCT
eblip-17911	340	7	3rd	3rd	ADJ
eblip-17911	340	8	ed	ed	NOUN
eblip-17911	340	9	.	.	PUNCT
eblip-17911	340	10	)	)	PUNCT
eblip-17911	340	11	.	.	PUNCT
eblip-17911	341	1	thousand	thousand	NUM
eblip-17911	341	2	oaks	oak	NOUN
eblip-17911	341	3	,	,	PUNCT
eblip-17911	341	4	ca	can	AUX
eblip-17911	341	5	:	:	PUNCT
eblip-17911	341	6	sage	sage	NOUN
eblip-17911	341	7	publications	publication	NOUN
eblip-17911	341	8	,	,	PUNCT
eblip-17911	341	9	inc	inc	PROPN
eblip-17911	341	10	.	.	PROPN
eblip-17911	341	11	  	  	SPACE
eblip-17911	341	12	pew	pew	NOUN
eblip-17911	341	13	internet	internet	NOUN
eblip-17911	341	14	and	and	CCONJ
eblip-17911	341	15	american	american	ADJ
eblip-17911	341	16	life	life	NOUN
eblip-17911	341	17	survey	survey	NOUN
eblip-17911	341	18	.	.	PUNCT
eblip-17911	342	1	(	(	PUNCT
eblip-17911	342	2	2010	2010	NUM
eblip-17911	342	3	)	)	PUNCT
eblip-17911	342	4	.	.	PUNCT
eblip-17911	343	1	millennials	millennial	NOUN
eblip-17911	343	2	:	:	PUNCT
eblip-17911	343	3	a	a	DET
eblip-17911	343	4	portrait	portrait	NOUN
eblip-17911	343	5	of	of	ADP
eblip-17911	343	6	generation	generation	NOUN
eblip-17911	343	7	next	next	ADV
eblip-17911	343	8	.	.	PUNCT
eblip-17911	344	1	retrieved	retrieve	VERB
eblip-17911	344	2	1	1	NUM
eblip-17911	344	3	dec	dec	PROPN
eblip-17911	344	4	.	.	PROPN
eblip-17911	344	5	2011	2011	NUM
eblip-17911	344	6	from	from	ADP
eblip-17911	344	7	http://www.pewsocialtrends.org/files/2010/10/millennials-confident-connected-open-to-change.pdf	http://www.pewsocialtrends.org/files/2010/10/millennials-confident-connected-open-to-change.pdf	NOUN
eblip-17911	344	8	  	  	SPACE
eblip-17911	344	9	pew	pew	NOUN
eblip-17911	344	10	internet	internet	NOUN
eblip-17911	344	11	and	and	CCONJ
eblip-17911	344	12	american	american	ADJ
eblip-17911	344	13	life	life	NOUN
eblip-17911	344	14	survey	survey	NOUN
eblip-17911	344	15	.	.	PUNCT
eblip-17911	345	1	(	(	PUNCT
eblip-17911	345	2	2004	2004	NUM
eblip-17911	345	3	)	)	PUNCT
eblip-17911	345	4	.	.	PUNCT
eblip-17911	346	1	how	how	SCONJ
eblip-17911	346	2	americans	americans	PROPN
eblip-17911	346	3	use	use	VERB
eblip-17911	346	4	instant	instant	ADJ
eblip-17911	346	5	messaging	messaging	NOUN
eblip-17911	346	6	.	.	PUNCT
eblip-17911	347	1	retrieved	retrieve	VERB
eblip-17911	347	2	1	1	NUM
eblip-17911	347	3	dec	dec	PROPN
eblip-17911	347	4	.	.	PROPN
eblip-17911	347	5	2011	2011	NUM
eblip-17911	347	6	from	from	ADP
eblip-17911	347	7	http://www.pewinternet.org/~/media//files/reports/2004/pip_instantmessage_report.pdf.pdf	http://www.pewinternet.org/~/media//files/reports/2004/pip_instantmessage_report.pdf.pdf	PROPN
eblip-17911	347	8	  	  	SPACE
eblip-17911	347	9	radford	radford	PROPN
eblip-17911	347	10	,	,	PUNCT
eblip-17911	347	11	m.	m.	NOUN
eblip-17911	347	12	l.	l.	PROPN
eblip-17911	347	13	(	(	PUNCT
eblip-17911	347	14	2006	2006	NUM
eblip-17911	347	15	)	)	PUNCT
eblip-17911	347	16	.	.	PUNCT
eblip-17911	348	1	encountering	encounter	VERB
eblip-17911	348	2	virtual	virtual	ADJ
eblip-17911	348	3	users	user	NOUN
eblip-17911	348	4	:	:	PUNCT
eblip-17911	348	5	a	a	DET
eblip-17911	348	6	qualitative	qualitative	ADJ
eblip-17911	348	7	investigation	investigation	NOUN
eblip-17911	348	8	of	of	ADP
eblip-17911	348	9	interpersonal	interpersonal	ADJ
eblip-17911	348	10	communication	communication	NOUN
eblip-17911	348	11	in	in	ADP
eblip-17911	348	12	chat	chat	NOUN
eblip-17911	348	13	reference	reference	NOUN
eblip-17911	348	14	.	.	PUNCT
eblip-17911	349	1	journal	journal	NOUN
eblip-17911	349	2	of	of	ADP
eblip-17911	349	3	the	the	DET
eblip-17911	349	4	american	american	ADJ
eblip-17911	349	5	society	society	NOUN
eblip-17911	349	6	for	for	ADP
eblip-17911	349	7	information	information	NOUN
eblip-17911	349	8	science	science	NOUN
eblip-17911	349	9	and	and	CCONJ
eblip-17911	349	10	technology	technology	NOUN
eblip-17911	349	11	,	,	PUNCT
eblip-17911	349	12	57(8	57(8	NUM
eblip-17911	349	13	)	)	PUNCT
eblip-17911	349	14	,	,	PUNCT
eblip-17911	349	15	1046	1046	NUM
eblip-17911	349	16	-	-	SYM
eblip-17911	349	17	1059	1059	NUM
eblip-17911	349	18	.	.	PUNCT
eblip-17911	349	19	  	  	SPACE
eblip-17911	350	1	radford	radford	PROPN
eblip-17911	350	2	,	,	PUNCT
eblip-17911	350	3	m.	m.	NOUN
eblip-17911	350	4	l.	l.	PROPN
eblip-17911	350	5	(	(	PUNCT
eblip-17911	350	6	1998	1998	NUM
eblip-17911	350	7	)	)	PUNCT
eblip-17911	350	8	.	.	PUNCT
eblip-17911	351	1	approach	approach	NOUN
eblip-17911	351	2	or	or	CCONJ
eblip-17911	351	3	avoidance	avoidance	NOUN
eblip-17911	351	4	?	?	PUNCT
eblip-17911	352	1	the	the	DET
eblip-17911	352	2	role	role	NOUN
eblip-17911	352	3	of	of	ADP
eblip-17911	352	4	nonverbal	nonverbal	ADJ
eblip-17911	352	5	communication	communication	NOUN
eblip-17911	352	6	in	in	ADP
eblip-17911	352	7	the	the	DET
eblip-17911	352	8	academic	academic	ADJ
eblip-17911	352	9	library	library	NOUN
eblip-17911	352	10	user	user	NOUN
eblip-17911	352	11	’s	’s	PART
eblip-17911	352	12	decision	decision	NOUN
eblip-17911	352	13	to	to	PART
eblip-17911	352	14	initiate	initiate	VERB
eblip-17911	352	15	a	a	DET
eblip-17911	352	16	reference	reference	NOUN
eblip-17911	352	17	encounter	encounter	NOUN
eblip-17911	352	18	.	.	PUNCT
eblip-17911	353	1	library	library	ADJ
eblip-17911	353	2	trends	trend	NOUN
eblip-17911	353	3	,	,	PUNCT
eblip-17911	353	4	46(4	46(4	NOUN
eblip-17911	353	5	)	)	PUNCT
eblip-17911	353	6	,	,	PUNCT
eblip-17911	353	7	699	699	NUM
eblip-17911	353	8	-	-	SYM
eblip-17911	353	9	717	717	NUM
eblip-17911	353	10	.	.	PUNCT
eblip-17911	353	11	  	  	SPACE
eblip-17911	354	1	reference	reference	NOUN
eblip-17911	354	2	and	and	CCONJ
eblip-17911	354	3	user	user	NOUN
eblip-17911	354	4	services	service	NOUN
eblip-17911	354	5	association	association	NOUN
eblip-17911	354	6	[	[	X
eblip-17911	354	7	rusa	rusa	X
eblip-17911	354	8	]	]	PUNCT
eblip-17911	354	9	.	.	PUNCT
eblip-17911	355	1	(	(	PUNCT
eblip-17911	355	2	2004	2004	NUM
eblip-17911	355	3	)	)	PUNCT
eblip-17911	355	4	.	.	PUNCT
eblip-17911	356	1	guidelines	guideline	NOUN
eblip-17911	356	2	for	for	ADP
eblip-17911	356	3	behavioral	behavioral	ADJ
eblip-17911	356	4	performance	performance	NOUN
eblip-17911	356	5	of	of	ADP
eblip-17911	356	6	reference	reference	NOUN
eblip-17911	356	7	and	and	CCONJ
eblip-17911	356	8	information	information	NOUN
eblip-17911	356	9	service	service	NOUN
eblip-17911	356	10	providers	provider	NOUN
eblip-17911	356	11	.	.	PUNCT
eblip-17911	357	1	retrieved	retrieve	VERB
eblip-17911	357	2	9	9	NUM
eblip-17911	357	3	mar	mar	PROPN
eblip-17911	357	4	.	.	PROPN
eblip-17911	357	5	2013	2013	NUM
eblip-17911	357	6	from	from	ADP
eblip-17911	357	7	http://www.ala.org/rusa/resources/guidelines/guidelinesbehavioral	http://www.ala.org/rusa/resources/guidelines/guidelinesbehavioral	PROPN
eblip-17911	357	8	  	  	SPACE
eblip-17911	357	9	rice	rice	NOUN
eblip-17911	357	10	,	,	PUNCT
eblip-17911	357	11	r.	r.	PROPN
eblip-17911	357	12	e.	e.	PROPN
eblip-17911	357	13	,	,	PUNCT
eblip-17911	357	14	&	&	CCONJ
eblip-17911	357	15	love	love	PROPN
eblip-17911	357	16	,	,	PUNCT
eblip-17911	357	17	g.	g.	PROPN
eblip-17911	357	18	(	(	PUNCT
eblip-17911	357	19	1987	1987	NUM
eblip-17911	357	20	)	)	PUNCT
eblip-17911	357	21	.	.	PUNCT
eblip-17911	358	1	electronic	electronic	ADJ
eblip-17911	358	2	emotion	emotion	NOUN
eblip-17911	358	3	:	:	PUNCT
eblip-17911	358	4	socioemotional	socioemotional	ADJ
eblip-17911	358	5	content	content	NOUN
eblip-17911	358	6	in	in	ADP
eblip-17911	358	7	a	a	DET
eblip-17911	358	8	computer	computer	NOUN
eblip-17911	358	9	-	-	PUNCT
eblip-17911	358	10	mediated	mediate	VERB
eblip-17911	358	11	communication	communication	NOUN
eblip-17911	358	12	network	network	NOUN
eblip-17911	358	13	.	.	PUNCT
eblip-17911	359	1	communication	communication	NOUN
eblip-17911	359	2	research	research	NOUN
eblip-17911	359	3	,	,	PUNCT
eblip-17911	359	4	14(1	14(1	NUM
eblip-17911	359	5	)	)	PUNCT
eblip-17911	359	6	,	,	PUNCT
eblip-17911	359	7	85	85	NUM
eblip-17911	359	8	-	-	SYM
eblip-17911	359	9	108	108	NUM
eblip-17911	359	10	.	.	PUNCT
eblip-17911	359	11	  	  	SPACE
eblip-17911	360	1	ross	ross	PROPN
eblip-17911	360	2	,	,	PUNCT
eblip-17911	360	3	c.	c.	PROPN
eblip-17911	360	4	s.	s.	PROPN
eblip-17911	360	5	,	,	PUNCT
eblip-17911	360	6	&	&	CCONJ
eblip-17911	360	7	dewdney	dewdney	PROPN
eblip-17911	360	8	,	,	PUNCT
eblip-17911	360	9	p.	p.	NOUN
eblip-17911	360	10	(	(	PUNCT
eblip-17911	360	11	1998	1998	NUM
eblip-17911	360	12	)	)	PUNCT
eblip-17911	360	13	.	.	PUNCT
eblip-17911	361	1	negative	negative	ADJ
eblip-17911	361	2	closure	closure	NOUN
eblip-17911	361	3	:	:	PUNCT
eblip-17911	361	4	strategies	strategy	NOUN
eblip-17911	361	5	and	and	CCONJ
eblip-17911	361	6	counter	counter	NOUN
eblip-17911	361	7	-	-	NOUN
eblip-17911	361	8	strategies	strategy	NOUN
eblip-17911	361	9	in	in	ADP
eblip-17911	361	10	the	the	DET
eblip-17911	361	11	reference	reference	NOUN
eblip-17911	361	12	transaction	transaction	NOUN
eblip-17911	361	13	.	.	PUNCT
eblip-17911	362	1	reference	reference	NOUN
eblip-17911	362	2	&	&	CCONJ
eblip-17911	362	3	user	user	PROPN
eblip-17911	362	4	services	services	PROPN
eblip-17911	362	5	quarterly	quarterly	ADV
eblip-17911	362	6	,	,	PUNCT
eblip-17911	362	7	38(2	38(2	NOUN
eblip-17911	362	8	)	)	PUNCT
eblip-17911	362	9	,	,	PUNCT
eblip-17911	362	10	151	151	NUM
eblip-17911	362	11	-	-	SYM
eblip-17911	362	12	163	163	NUM
eblip-17911	362	13	.	.	PUNCT
eblip-17911	362	14	  	  	SPACE
eblip-17911	362	15	rourke	rourke	PROPN
eblip-17911	362	16	,	,	PUNCT
eblip-17911	362	17	l.	l.	PROPN
eblip-17911	362	18	,	,	PUNCT
eblip-17911	362	19	&	&	CCONJ
eblip-17911	362	20	lupien	lupien	PROPN
eblip-17911	362	21	,	,	PUNCT
eblip-17911	362	22	p.	p.	NOUN
eblip-17911	362	23	(	(	PUNCT
eblip-17911	362	24	2010	2010	NUM
eblip-17911	362	25	)	)	PUNCT
eblip-17911	362	26	.	.	PUNCT
eblip-17911	363	1	learning	learn	VERB
eblip-17911	363	2	from	from	ADP
eblip-17911	363	3	chatting	chat	VERB
eblip-17911	363	4	:	:	PUNCT
eblip-17911	363	5	how	how	SCONJ
eblip-17911	363	6	our	our	PRON
eblip-17911	363	7	virtual	virtual	ADJ
eblip-17911	363	8	reference	reference	NOUN
eblip-17911	363	9	questions	question	NOUN
eblip-17911	363	10	are	be	AUX
eblip-17911	363	11	giving	give	VERB
eblip-17911	363	12	us	we	PRON
eblip-17911	363	13	answers	answer	NOUN
eblip-17911	363	14	.	.	PUNCT
eblip-17911	364	1	evidence	evidence	NOUN
eblip-17911	364	2	based	base	VERB
eblip-17911	364	3	library	library	NOUN
eblip-17911	364	4	and	and	CCONJ
eblip-17911	364	5	information	information	NOUN
eblip-17911	364	6	practice	practice	NOUN
eblip-17911	364	7	,	,	PUNCT
eblip-17911	364	8	5(2	5(2	NUM
eblip-17911	364	9	)	)	PUNCT
eblip-17911	364	10	,	,	PUNCT
eblip-17911	364	11	63	63	NUM
eblip-17911	364	12	-	-	SYM
eblip-17911	364	13	74	74	NUM
eblip-17911	364	14	.	.	PUNCT
eblip-17911	364	15	retrieved	retrieve	VERB
eblip-17911	364	16	1	1	NUM
eblip-17911	364	17	nov	nov	NOUN
eblip-17911	364	18	.	.	PROPN
eblip-17911	364	19	2011	2011	NUM
eblip-17911	364	20	from	from	ADP
eblip-17911	364	21	http://ejournals.library.ualberta.ca/index.php/eblip/article/viewfile/6927/6961	http://ejournals.library.ualberta.ca/index.php/eblip/article/viewfile/6927/6961	PROPN
eblip-17911	364	22	  	  	SPACE
eblip-17911	364	23	seidman	seidman	PROPN
eblip-17911	364	24	,	,	PUNCT
eblip-17911	364	25	i.	i.	PROPN
eblip-17911	364	26	(	(	PUNCT
eblip-17911	364	27	2005	2005	NUM
eblip-17911	364	28	)	)	PUNCT
eblip-17911	364	29	.	.	PUNCT
eblip-17911	365	1	interviewing	interview	VERB
eblip-17911	365	2	as	as	ADP
eblip-17911	365	3	qualitative	qualitative	ADJ
eblip-17911	365	4	research	research	NOUN
eblip-17911	365	5	:	:	PUNCT
eblip-17911	365	6	a	a	DET
eblip-17911	365	7	guide	guide	NOUN
eblip-17911	365	8	for	for	ADP
eblip-17911	365	9	researchers	researcher	NOUN
eblip-17911	365	10	in	in	ADP
eblip-17911	365	11	education	education	NOUN
eblip-17911	365	12	and	and	CCONJ
eblip-17911	365	13	the	the	DET
eblip-17911	365	14	social	social	ADJ
eblip-17911	365	15	sciences	science	NOUN
eblip-17911	365	16	(	(	PUNCT
eblip-17911	365	17	3rd	3rd	ADJ
eblip-17911	365	18	ed	ed	NOUN
eblip-17911	365	19	.	.	PUNCT
eblip-17911	365	20	)	)	PUNCT
eblip-17911	365	21	.	.	PUNCT
eblip-17911	366	1	new	new	PROPN
eblip-17911	366	2	york	york	PROPN
eblip-17911	366	3	,	,	PUNCT
eblip-17911	366	4	ny	ny	PROPN
eblip-17911	366	5	:	:	PUNCT
eblip-17911	366	6	teachers	teachers	PROPN
eblip-17911	366	7	college	college	PROPN
eblip-17911	366	8	press	press	PROPN
eblip-17911	366	9	.	.	PUNCT
eblip-17911	366	10	  	  	SPACE
eblip-17911	367	1	silverstein	silverstein	PROPN
eblip-17911	367	2	,	,	PUNCT
eblip-17911	367	3	j.	j.	PROPN
eblip-17911	367	4	(	(	PUNCT
eblip-17911	367	5	2006	2006	NUM
eblip-17911	367	6	)	)	PUNCT
eblip-17911	367	7	.	.	PUNCT
eblip-17911	368	1	digital	digital	ADJ
eblip-17911	368	2	reference	reference	NOUN
eblip-17911	368	3	services	service	NOUN
eblip-17911	368	4	:	:	PUNCT
eblip-17911	368	5	recommendations	recommendation	NOUN
eblip-17911	368	6	for	for	ADP
eblip-17911	368	7	supporting	support	VERB
eblip-17911	368	8	children	child	NOUN
eblip-17911	368	9	’s	’s	PART
eblip-17911	368	10	informal	informal	ADJ
eblip-17911	368	11	learning	learning	NOUN
eblip-17911	368	12	.	.	PUNCT
eblip-17911	369	1	in	in	ADP
eblip-17911	369	2	m.	m.	PROPN
eblip-17911	369	3	k.	k.	PROPN
eblip-17911	369	4	chelton	chelton	PROPN
eblip-17911	369	5	&	&	CCONJ
eblip-17911	369	6	c.	c.	PROPN
eblip-17911	369	7	cool	cool	PROPN
eblip-17911	369	8	(	(	PUNCT
eblip-17911	369	9	eds	ed	NOUN
eblip-17911	369	10	.	.	PUNCT
eblip-17911	369	11	)	)	PUNCT
eblip-17911	369	12	,	,	PUNCT
eblip-17911	369	13	youth	youth	NOUN
eblip-17911	369	14	information	information	NOUN
eblip-17911	369	15	-	-	PUNCT
eblip-17911	369	16	seeking	seek	VERB
eblip-17911	369	17	behaviour	behaviour	NOUN
eblip-17911	369	18	ii	ii	NOUN
eblip-17911	369	19	(	(	PUNCT
eblip-17911	369	20	pp	pp	ADJ
eblip-17911	369	21	.	.	PUNCT
eblip-17911	369	22	257	257	NUM
eblip-17911	369	23	-	-	NUM
eblip-17911	369	24	277	277	NUM
eblip-17911	369	25	)	)	PUNCT
eblip-17911	369	26	.	.	PUNCT
eblip-17911	370	1	lanham	lanham	PROPN
eblip-17911	370	2	,	,	PUNCT
eblip-17911	370	3	md	md	PROPN
eblip-17911	370	4	:	:	PUNCT
eblip-17911	370	5	scarecrow	scarecrow	PROPN
eblip-17911	370	6	press	press	PROPN
eblip-17911	370	7	inc	inc	PROPN
eblip-17911	370	8	.	.	PUNCT
eblip-17911	370	9	  	  	SPACE
eblip-17911	370	10	sweeney	sweeney	PROPN
eblip-17911	370	11	,	,	PUNCT
eblip-17911	370	12	r.	r.	PROPN
eblip-17911	370	13	t.	t.	PROPN
eblip-17911	370	14	(	(	PUNCT
eblip-17911	370	15	2006	2006	NUM
eblip-17911	370	16	)	)	PUNCT
eblip-17911	370	17	.	.	PUNCT
eblip-17911	371	1	millennial	millennial	ADJ
eblip-17911	371	2	behaviors	behavior	NOUN
eblip-17911	371	3	&	&	CCONJ
eblip-17911	371	4	demographics	demographic	NOUN
eblip-17911	371	5	.	.	PUNCT
eblip-17911	372	1	retrieved	retrieve	VERB
eblip-17911	372	2	8	8	NUM
eblip-17911	372	3	mar	mar	PROPN
eblip-17911	372	4	.	.	PROPN
eblip-17911	372	5	2013	2013	NUM
eblip-17911	372	6	from	from	ADP
eblip-17911	372	7	http://certi.mst.edu/media/administrative/certi/documents/article-millennial-behaviors.pdf	http://certi.mst.edu/media/administrative/certi/documents/article-millennial-behaviors.pdf	PROPN
eblip-17911	372	8	  	  	SPACE
eblip-17911	372	9	thompson	thompson	PROPN
eblip-17911	372	10	,	,	PUNCT
eblip-17911	372	11	s.	s.	PROPN
eblip-17911	372	12	(	(	PUNCT
eblip-17911	372	13	2010	2010	NUM
eblip-17911	372	14	)	)	PUNCT
eblip-17911	372	15	.	.	PUNCT
eblip-17911	373	1	to	to	PART
eblip-17911	373	2	script	script	VERB
eblip-17911	373	3	or	or	CCONJ
eblip-17911	373	4	not	not	PART
eblip-17911	373	5	to	to	PART
eblip-17911	373	6	script	script	VERB
eblip-17911	373	7	:	:	PUNCT
eblip-17911	373	8	or	or	CCONJ
eblip-17911	373	9	,	,	PUNCT
eblip-17911	373	10	the	the	DET
eblip-17911	373	11	challenge	challenge	NOUN
eblip-17911	373	12	of	of	ADP
eblip-17911	373	13	being	be	AUX
eblip-17911	373	14	both	both	CCONJ
eblip-17911	373	15	efficient	efficient	ADJ
eblip-17911	373	16	and	and	CCONJ
eblip-17911	373	17	personal	personal	ADJ
eblip-17911	373	18	when	when	SCONJ
eblip-17911	373	19	interacting	interact	VERB
eblip-17911	373	20	with	with	ADP
eblip-17911	373	21	virtual	virtual	ADJ
eblip-17911	373	22	reference	reference	NOUN
eblip-17911	373	23	patrons	patron	NOUN
eblip-17911	373	24	.	.	PUNCT
eblip-17911	374	1	reference	reference	NOUN
eblip-17911	374	2	librarian	librarian	PROPN
eblip-17911	374	3	,	,	PUNCT
eblip-17911	374	4	51(4	51(4	NUM
eblip-17911	374	5	)	)	PUNCT
eblip-17911	374	6	,	,	PUNCT
eblip-17911	374	7	363	363	NUM
eblip-17911	374	8	-	-	SYM
eblip-17911	374	9	366	366	NUM
eblip-17911	374	10	.	.	PUNCT
eblip-17911	374	11	  	  	SPACE
eblip-17911	374	12	walther	walther	NOUN
eblip-17911	374	13	,	,	PUNCT
eblip-17911	374	14	j.	j.	PROPN
eblip-17911	374	15	b.	b.	PROPN
eblip-17911	374	16	,	,	PUNCT
eblip-17911	374	17	&	&	CCONJ
eblip-17911	374	18	d’addario	d’addario	PROPN
eblip-17911	374	19	,	,	PUNCT
eblip-17911	374	20	k.	k.	PROPN
eblip-17911	375	1	p.	p.	PROPN
eblip-17911	375	2	(	(	PUNCT
eblip-17911	375	3	2001	2001	NUM
eblip-17911	375	4	)	)	PUNCT
eblip-17911	375	5	.	.	PUNCT
eblip-17911	376	1	the	the	DET
eblip-17911	376	2	impacts	impact	NOUN
eblip-17911	376	3	of	of	ADP
eblip-17911	376	4	emoticons	emoticon	NOUN
eblip-17911	376	5	on	on	ADP
eblip-17911	376	6	message	message	NOUN
eblip-17911	376	7	interpretation	interpretation	NOUN
eblip-17911	376	8	in	in	ADP
eblip-17911	376	9	computer	computer	NOUN
eblip-17911	376	10	mediated	mediate	VERB
eblip-17911	376	11	communication	communication	NOUN
eblip-17911	376	12	.	.	PUNCT
eblip-17911	377	1	social	social	ADJ
eblip-17911	377	2	science	science	PROPN
eblip-17911	377	3	computer	computer	NOUN
eblip-17911	377	4	review	review	NOUN
eblip-17911	377	5	,	,	PUNCT
eblip-17911	377	6	19(3	19(3	NUM
eblip-17911	377	7	)	)	PUNCT
eblip-17911	377	8	,	,	PUNCT
eblip-17911	377	9	324	324	NUM
eblip-17911	377	10	-	-	SYM
eblip-17911	377	11	347	347	NUM
eblip-17911	377	12	.	.	PUNCT
eblip-17911	377	13	  	  	SPACE
eblip-17911	378	1	westbrook	westbrook	PROPN
eblip-17911	378	2	,	,	PUNCT
eblip-17911	378	3	l.	l.	PROPN
eblip-17911	378	4	(	(	PUNCT
eblip-17911	378	5	2007	2007	NUM
eblip-17911	378	6	)	)	PUNCT
eblip-17911	378	7	.	.	PUNCT
eblip-17911	379	1	chat	chat	VERB
eblip-17911	379	2	reference	reference	NOUN
eblip-17911	379	3	communication	communication	NOUN
eblip-17911	379	4	patterns	pattern	NOUN
eblip-17911	379	5	and	and	CCONJ
eblip-17911	379	6	implications	implication	NOUN
eblip-17911	379	7	:	:	PUNCT
eblip-17911	379	8	applying	apply	VERB
eblip-17911	379	9	politeness	politeness	ADJ
eblip-17911	379	10	theory	theory	NOUN
eblip-17911	379	11	.	.	PUNCT
eblip-17911	380	1	journal	journal	NOUN
eblip-17911	380	2	of	of	ADP
eblip-17911	380	3	documentation	documentation	NOUN
eblip-17911	380	4	,	,	PUNCT
eblip-17911	380	5	63(5	63(5	NOUN
eblip-17911	380	6	)	)	PUNCT
eblip-17911	380	7	,	,	PUNCT
eblip-17911	380	8	638	638	NUM
eblip-17911	380	9	-	-	SYM
eblip-17911	380	10	658	658	NUM
eblip-17911	380	11	.	.	PUNCT
eblip-17911	380	12	  	  	SPACE
eblip-17911	381	1	white	white	ADJ
eblip-17911	381	2	,	,	PUNCT
eblip-17911	381	3	m.	m.	NOUN
eblip-17911	381	4	d.	d.	PROPN
eblip-17911	381	5	,	,	PUNCT
eblip-17911	381	6	abels	abels	PROPN
eblip-17911	381	7	,	,	PUNCT
eblip-17911	381	8	e.	e.	PROPN
eblip-17911	381	9	g.	g.	PROPN
eblip-17911	381	10	,	,	PUNCT
eblip-17911	381	11	&	&	CCONJ
eblip-17911	381	12	kaske	kaske	PROPN
eblip-17911	381	13	,	,	PUNCT
eblip-17911	381	14	n.	n.	PROPN
eblip-17911	381	15	(	(	PUNCT
eblip-17911	381	16	2003	2003	NUM
eblip-17911	381	17	)	)	PUNCT
eblip-17911	381	18	.	.	PUNCT
eblip-17911	382	1	evaluation	evaluation	NOUN
eblip-17911	382	2	of	of	ADP
eblip-17911	382	3	chat	chat	PROPN
eblip-17911	382	4	reference	reference	NOUN
eblip-17911	382	5	service	service	NOUN
eblip-17911	382	6	quality	quality	NOUN
eblip-17911	382	7	:	:	PUNCT
eblip-17911	382	8	pilot	pilot	NOUN
eblip-17911	382	9	study	study	NOUN
eblip-17911	382	10	.	.	PUNCT
eblip-17911	383	1	d	d	X
eblip-17911	383	2	-	-	PUNCT
eblip-17911	383	3	lib	lib	PROPN
eblip-17911	383	4	magazine	magazine	NOUN
eblip-17911	383	5	,	,	PUNCT
eblip-17911	383	6	9(2	9(2	NUM
eblip-17911	383	7	)	)	PUNCT
eblip-17911	383	8	.	.	PUNCT
eblip-17911	384	1	doi	doi	NOUN
eblip-17911	384	2	:	:	PUNCT
eblip-17911	384	3	10.1045	10.1045	NUM
eblip-17911	384	4	/	/	SYM
eblip-17911	384	5	february2003	february2003	NOUN
eblip-17911	384	6	-	-	PUNCT
eblip-17911	384	7	white	white	ADJ
eblip-17911	384	8	        	        	SPACE
eblip-17911	384	9	appendix	appendix	VERB
eblip-17911	384	10	a	a	DET
eblip-17911	384	11	informal	informal	ADJ
eblip-17911	384	12	transcript	transcript	NOUN
eblip-17911	384	13	  	  	SPACE
eblip-17911	384	14	line	line	NOUN
eblip-17911	384	15	numbers	number	NOUN
eblip-17911	384	16	added	add	VERB
eblip-17911	384	17	after	after	ADP
eblip-17911	384	18	data	data	NOUN
eblip-17911	384	19	collection	collection	NOUN
eblip-17911	384	20	.	.	PUNCT
eblip-17911	384	21	  	  	SPACE
eblip-17911	385	1	scenario	scenario	NOUN
eblip-17911	385	2	:	:	PUNCT
eblip-17911	386	1	an	an	DET
eblip-17911	386	2	undergraduate	undergraduate	NOUN
eblip-17911	386	3	student	student	NOUN
eblip-17911	386	4	completing	complete	VERB
eblip-17911	386	5	their	their	PRON
eblip-17911	386	6	education	education	NOUN
eblip-17911	386	7	degree	degree	NOUN
eblip-17911	386	8	requests	request	VERB
eblip-17911	386	9	information	information	NOUN
eblip-17911	386	10	on	on	ADP
eblip-17911	386	11	how	how	SCONJ
eblip-17911	386	12	to	to	PART
eblip-17911	386	13	find	find	VERB
eblip-17911	386	14	a	a	DET
eblip-17911	386	15	journal	journal	NOUN
eblip-17911	386	16	article	article	NOUN
eblip-17911	386	17	that	that	PRON
eblip-17911	386	18	is	be	AUX
eblip-17911	386	19	about	about	ADP
eblip-17911	386	20	motivating	motivate	VERB
eblip-17911	386	21	high	high	ADJ
eblip-17911	386	22	school	school	NOUN
eblip-17911	386	23	students	student	NOUN
eblip-17911	386	24	to	to	PART
eblip-17911	386	25	learn	learn	VERB
eblip-17911	386	26	about	about	ADP
eblip-17911	386	27	science	science	NOUN
eblip-17911	386	28	.	.	PUNCT
eblip-17911	387	1	the	the	DET
eblip-17911	387	2	student	student	NOUN
eblip-17911	387	3	is	be	AUX
eblip-17911	387	4	talking	talk	VERB
eblip-17911	387	5	to	to	ADP
eblip-17911	387	6	a	a	DET
eblip-17911	387	7	librarian	librarian	NOUN
eblip-17911	387	8	,	,	PUNCT
eblip-17911	387	9	in	in	ADP
eblip-17911	387	10	real	real	ADJ
eblip-17911	387	11	time	time	NOUN
eblip-17911	387	12	,	,	PUNCT
eblip-17911	387	13	using	use	VERB
eblip-17911	387	14	chat	chat	X
eblip-17911	387	15	(	(	PUNCT
eblip-17911	387	16	“	"	PUNCT
eblip-17911	387	17	ask	ask	VERB
eblip-17911	387	18	a	a	DET
eblip-17911	387	19	question	question	NOUN
eblip-17911	387	20	”	"	PUNCT
eblip-17911	387	21	)	)	PUNCT
eblip-17911	387	22	.	.	PUNCT
eblip-17911	387	23	  	  	SPACE
eblip-17911	388	1	1	1	NUM
eblip-17911	388	2	librarian	librarian	NOUN
eblip-17911	388	3	:	:	PUNCT
eblip-17911	388	4	hi	hi	INTJ
eblip-17911	388	5	!	!	PUNCT
eblip-17911	389	1	i	i	PRON
eblip-17911	389	2	can	can	AUX
eblip-17911	389	3	help	help	VERB
eblip-17911	389	4	with	with	ADP
eblip-17911	389	5	that	that	PRON
eblip-17911	389	6	!	!	PUNCT
eblip-17911	390	1	2	2	NUM
eblip-17911	390	2	librarian	librarian	NOUN
eblip-17911	390	3	:	:	PUNCT
eblip-17911	390	4	what	what	PRON
eblip-17911	390	5	do	do	AUX
eblip-17911	390	6	you	you	PRON
eblip-17911	390	7	need	need	VERB
eblip-17911	390	8	it	it	PRON
eblip-17911	390	9	for	for	ADP
eblip-17911	390	10	?	?	SYM
eblip-17911	390	11	3	3	NUM
eblip-17911	390	12	patron	patron	NOUN
eblip-17911	390	13	:	:	PUNCT
eblip-17911	390	14	it	it	PRON
eblip-17911	390	15	’s	’	VERB
eblip-17911	390	16	for	for	ADP
eblip-17911	390	17	a	a	DET
eblip-17911	390	18	class	class	NOUN
eblip-17911	390	19	4	4	NUM
eblip-17911	390	20	librarian	librarian	NOUN
eblip-17911	390	21	:	:	PUNCT
eblip-17911	390	22	ok	ok	INTJ
eblip-17911	390	23	.	.	PUNCT
eblip-17911	390	24	.	.	PUNCT
eblip-17911	390	25	.	.	PUNCT
eblip-17911	391	1	can	can	AUX
eblip-17911	391	2	you	you	PRON
eblip-17911	391	3	tell	tell	VERB
eblip-17911	391	4	me	i	PRON
eblip-17911	391	5	more	more	ADV
eblip-17911	391	6	about	about	ADP
eblip-17911	391	7	your	your	PRON
eblip-17911	391	8	topic	topic	NOUN
eblip-17911	391	9	?	?	PUNCT
eblip-17911	392	1	5	5	NUM
eblip-17911	392	2	patron	patron	NOUN
eblip-17911	392	3	:	:	PUNCT
eblip-17911	392	4	i	i	PRON
eblip-17911	392	5	have	have	VERB
eblip-17911	392	6	to	to	PART
eblip-17911	392	7	research	research	VERB
eblip-17911	392	8	how	how	SCONJ
eblip-17911	392	9	to	to	PART
eblip-17911	392	10	motivate	motivate	VERB
eblip-17911	392	11	students	student	NOUN
eblip-17911	392	12	to	to	PART
eblip-17911	392	13	learn	learn	VERB
eblip-17911	392	14	about	about	ADP
eblip-17911	392	15	science	science	NOUN
eblip-17911	392	16	6	6	NUM
eblip-17911	392	17	librarian	librarian	NOUN
eblip-17911	392	18	:	:	PUNCT
eblip-17911	392	19	are	be	AUX
eblip-17911	392	20	you	you	PRON
eblip-17911	392	21	looking	look	VERB
eblip-17911	392	22	for	for	ADP
eblip-17911	392	23	a	a	DET
eblip-17911	392	24	specific	specific	ADJ
eblip-17911	392	25	age	age	NOUN
eblip-17911	392	26	range	range	NOUN
eblip-17911	392	27	?	?	PUNCT
eblip-17911	393	1	or	or	CCONJ
eblip-17911	393	2	type	type	NOUN
eblip-17911	393	3	of	of	ADP
eblip-17911	393	4	science	science	NOUN
eblip-17911	393	5	.	.	PUNCT
eblip-17911	393	6	.	.	PUNCT
eblip-17911	394	1	.	.	PUNCT
eblip-17911	395	1	chem	chem	PROPN
eblip-17911	395	2	?	?	PUNCT
eblip-17911	396	1	bio	bio	PROPN
eblip-17911	396	2	?	?	PUNCT
eblip-17911	396	3	?	?	PUNCT
eblip-17911	397	1	7	7	NUM
eblip-17911	397	2	patron	patron	NOUN
eblip-17911	397	3	:	:	PUNCT
eblip-17911	397	4	high	high	ADJ
eblip-17911	397	5	school	school	NOUN
eblip-17911	397	6	students	student	NOUN
eblip-17911	397	7	.	.	PUNCT
eblip-17911	397	8	.	.	PUNCT
eblip-17911	397	9	.	.	PUNCT
eblip-17911	398	1	it	it	PRON
eblip-17911	398	2	can	can	AUX
eblip-17911	398	3	be	be	AUX
eblip-17911	398	4	about	about	ADP
eblip-17911	398	5	any	any	DET
eblip-17911	398	6	kind	kind	NOUN
eblip-17911	398	7	of	of	ADP
eblip-17911	398	8	science	science	NOUN
eblip-17911	398	9	.	.	PUNCT
eblip-17911	399	1	8	8	NUM
eblip-17911	399	2	librarian	librarian	NOUN
eblip-17911	399	3	:	:	PUNCT
eblip-17911	399	4	ok	ok	INTJ
eblip-17911	399	5	cool	cool	ADJ
eblip-17911	399	6	.	.	PUNCT
eblip-17911	399	7	.	.	PUNCT
eblip-17911	399	8	.	.	PUNCT
eblip-17911	400	1	have	have	AUX
eblip-17911	400	2	u	u	PRON
eblip-17911	400	3	tried	try	VERB
eblip-17911	400	4	searching	search	VERB
eblip-17911	400	5	in	in	ADP
eblip-17911	400	6	eric	eric	PROPN
eblip-17911	400	7	?	?	PUNCT
eblip-17911	401	1	9	9	NUM
eblip-17911	401	2	patron	patron	NOUN
eblip-17911	401	3	:	:	PUNCT
eblip-17911	401	4	no	no	INTJ
eblip-17911	401	5	.	.	PUNCT
eblip-17911	401	6	.	.	PUNCT
eblip-17911	401	7	.	.	PUNCT
eblip-17911	402	1	what	what	PRON
eblip-17911	402	2	’s	’	VERB
eblip-17911	402	3	that	that	PRON
eblip-17911	402	4	?	?	PUNCT
eblip-17911	403	1	10	10	NUM
eblip-17911	403	2	librarian	librarian	NOUN
eblip-17911	403	3	:	:	PUNCT
eblip-17911	403	4	it	it	PRON
eblip-17911	403	5	’s	’	VERB
eblip-17911	403	6	a	a	DET
eblip-17911	403	7	database	database	NOUN
eblip-17911	403	8	for	for	ADP
eblip-17911	403	9	education	education	NOUN
eblip-17911	403	10	.	.	PUNCT
eblip-17911	403	11	.	.	PUNCT
eblip-17911	403	12	.	.	PUNCT
eblip-17911	404	1	it	it	PRON
eblip-17911	404	2	will	will	AUX
eblip-17911	404	3	probably	probably	ADV
eblip-17911	404	4	have	have	VERB
eblip-17911	404	5	articles	article	NOUN
eblip-17911	404	6	on	on	ADP
eblip-17911	404	7	your	your	PRON
eblip-17911	404	8	topic	topic	NOUN
eblip-17911	404	9	11	11	NUM
eblip-17911	404	10	patron	patron	NOUN
eblip-17911	404	11	:	:	PUNCT
eblip-17911	404	12	ok	ok	ADJ
eblip-17911	404	13	,	,	PUNCT
eblip-17911	404	14	how	how	SCONJ
eblip-17911	404	15	do	do	AUX
eblip-17911	404	16	i	i	PRON
eblip-17911	404	17	get	get	VERB
eblip-17911	404	18	there	there	ADV
eblip-17911	404	19	?	?	PUNCT
eblip-17911	405	1	12	12	NUM
eblip-17911	405	2	librarian	librarian	NOUN
eblip-17911	405	3	:	:	PUNCT
eblip-17911	405	4	go	go	VERB
eblip-17911	405	5	to	to	ADP
eblip-17911	405	6	the	the	DET
eblip-17911	405	7	library	library	NOUN
eblip-17911	405	8	site	site	NOUN
eblip-17911	405	9	:	:	PUNCT
eblip-17911	406	1	[	[	X
eblip-17911	406	2	url	url	X
eblip-17911	406	3	]	]	PUNCT
eblip-17911	406	4	.	.	PUNCT
eblip-17911	406	5	13	13	NUM
eblip-17911	406	6	librarian	librarian	NOUN
eblip-17911	406	7	:	:	PUNCT
eblip-17911	406	8	and	and	CCONJ
eblip-17911	406	9	click	click	VERB
eblip-17911	406	10	on	on	ADP
eblip-17911	406	11	the	the	DET
eblip-17911	406	12	databases	database	NOUN
eblip-17911	406	13	link	link	VERB
eblip-17911	406	14	.	.	PUNCT
eblip-17911	406	15	.	.	PUNCT
eblip-17911	407	1	.	.	PUNCT
eblip-17911	408	1	it	it	PRON
eblip-17911	408	2	’s	’	VERB
eblip-17911	408	3	on	on	ADP
eblip-17911	408	4	the	the	DET
eblip-17911	408	5	left	left	ADJ
eblip-17911	408	6	-	-	PUNCT
eblip-17911	408	7	hand	hand	NOUN
eblip-17911	408	8	side	side	NOUN
eblip-17911	408	9	.	.	PUNCT
eblip-17911	409	1	14	14	NUM
eblip-17911	409	2	patron	patron	NOUN
eblip-17911	409	3	:	:	PUNCT
eblip-17911	409	4	ok	ok	PROPN
eblip-17911	409	5	15	15	NUM
eblip-17911	409	6	librarian	librarian	NOUN
eblip-17911	409	7	:	:	PUNCT
eblip-17911	409	8	let	let	VERB
eblip-17911	409	9	me	i	PRON
eblip-17911	409	10	know	know	VERB
eblip-17911	409	11	when	when	SCONJ
eblip-17911	409	12	you	you	PRON
eblip-17911	409	13	’re	’re	VERB
eblip-17911	409	14	there	there	ADV
eblip-17911	409	15	!	!	PUNCT
eblip-17911	410	1	16	16	NUM
eblip-17911	410	2	patron	patron	NOUN
eblip-17911	410	3	:	:	PUNCT
eblip-17911	410	4	i	i	PRON
eblip-17911	410	5	’m	’m	VERB
eblip-17911	410	6	there	there	ADV
eblip-17911	410	7	now	now	ADV
eblip-17911	410	8	17	17	NUM
eblip-17911	410	9	librarian	librarian	NOUN
eblip-17911	410	10	:	:	PUNCT
eblip-17911	410	11	if	if	SCONJ
eblip-17911	410	12	you	you	PRON
eblip-17911	410	13	click	click	VERB
eblip-17911	410	14	on	on	ADP
eblip-17911	410	15	the	the	DET
eblip-17911	410	16	e	e	NOUN
eblip-17911	410	17	and	and	CCONJ
eblip-17911	410	18	scroll	scroll	VERB
eblip-17911	410	19	down	down	ADP
eblip-17911	410	20	u	u	NOUN
eblip-17911	410	21	will	will	AUX
eblip-17911	410	22	find	find	VERB
eblip-17911	410	23	eric	eric	PROPN
eblip-17911	410	24	.	.	PUNCT
eblip-17911	410	25	.	.	PUNCT
eblip-17911	410	26	.	.	PUNCT
eblip-17911	411	1	18	18	NUM
eblip-17911	411	2	librarian	librarian	NOUN
eblip-17911	411	3	:	:	PUNCT
eblip-17911	411	4	when	when	SCONJ
eblip-17911	411	5	you	you	PRON
eblip-17911	411	6	find	find	VERB
eblip-17911	411	7	it	it	PRON
eblip-17911	411	8	click	click	VERB
eblip-17911	411	9	on	on	ADP
eblip-17911	411	10	the	the	DET
eblip-17911	411	11	link	link	NOUN
eblip-17911	411	12	19	19	NUM
eblip-17911	411	13	patron	patron	NOUN
eblip-17911	411	14	:	:	PUNCT
eblip-17911	411	15	ok	ok	ADJ
eblip-17911	411	16	,	,	PUNCT
eblip-17911	411	17	it	it	PRON
eblip-17911	411	18	’s	’	VERB
eblip-17911	411	19	open	open	ADJ
eblip-17911	411	20	20	20	NUM
eblip-17911	411	21	librarian	librarian	NOUN
eblip-17911	411	22	:	:	PUNCT
eblip-17911	411	23	in	in	ADP
eblip-17911	411	24	eric	eric	PROPN
eblip-17911	411	25	we	we	PRON
eblip-17911	411	26	can	can	AUX
eblip-17911	411	27	try	try	VERB
eblip-17911	411	28	searching	search	VERB
eblip-17911	411	29	“	"	PUNCT
eblip-17911	411	30	motivation	motivation	NOUN
eblip-17911	411	31	and	and	CCONJ
eblip-17911	411	32	high	high	ADJ
eblip-17911	411	33	school	school	NOUN
eblip-17911	411	34	science	science	NOUN
eblip-17911	411	35	”	"	PUNCT
eblip-17911	411	36	21	21	NUM
eblip-17911	411	37	patron	patron	NOUN
eblip-17911	411	38	:	:	PUNCT
eblip-17911	411	39	k	k	PROPN
eblip-17911	411	40	22	22	NUM
eblip-17911	411	41	patron	patron	NOUN
eblip-17911	411	42	:	:	PUNCT
eblip-17911	411	43	do	do	AUX
eblip-17911	411	44	i	i	PRON
eblip-17911	411	45	just	just	ADV
eblip-17911	411	46	type	type	VERB
eblip-17911	411	47	it	it	PRON
eblip-17911	411	48	where	where	SCONJ
eblip-17911	411	49	it	it	PRON
eblip-17911	411	50	says	say	VERB
eblip-17911	411	51	keyword	keyword	NOUN
eblip-17911	411	52	search	search	NOUN
eblip-17911	411	53	?	?	PUNCT
eblip-17911	412	1	23	23	NUM
eblip-17911	412	2	librarian	librarian	NOUN
eblip-17911	412	3	:	:	PUNCT
eblip-17911	412	4	yep	yep	X
eblip-17911	412	5	.	.	PUNCT
eblip-17911	413	1	then	then	ADV
eblip-17911	413	2	click	click	VERB
eblip-17911	413	3	search	search	NOUN
eblip-17911	413	4	!	!	PUNCT
eblip-17911	413	5	!	!	PUNCT
eblip-17911	414	1	24	24	NUM
eblip-17911	414	2	librarian	librarian	NOUN
eblip-17911	414	3	:	:	PUNCT
eblip-17911	414	4	do	do	AUX
eblip-17911	414	5	any	any	PRON
eblip-17911	414	6	of	of	ADP
eblip-17911	414	7	the	the	DET
eblip-17911	414	8	articles	article	NOUN
eblip-17911	414	9	look	look	VERB
eblip-17911	414	10	useful	useful	ADJ
eblip-17911	414	11	?	?	PUNCT
eblip-17911	415	1	25	25	NUM
eblip-17911	415	2	patron	patron	NOUN
eblip-17911	415	3	:	:	PUNCT
eblip-17911	415	4	yeah	yeah	INTJ
eblip-17911	415	5	,	,	PUNCT
eblip-17911	415	6	some	some	PRON
eblip-17911	415	7	of	of	ADP
eblip-17911	415	8	them	they	PRON
eblip-17911	415	9	look	look	VERB
eblip-17911	415	10	good	good	ADJ
eblip-17911	415	11	.	.	PUNCT
eblip-17911	416	1	26	26	NUM
eblip-17911	416	2	patron	patron	NOUN
eblip-17911	416	3	:	:	PUNCT
eblip-17911	416	4	thanks	thank	NOUN
eblip-17911	416	5	!	!	PUNCT
eblip-17911	416	6	!	!	PUNCT
eblip-17911	417	1	27	27	NUM
eblip-17911	417	2	librarian	librarian	NOUN
eblip-17911	417	3	:	:	PUNCT
eblip-17911	417	4	np	np	INTJ
eblip-17911	417	5	j	j	PROPN
eblip-17911	417	6	.	.	PUNCT
eblip-17911	417	7	.	.	PUNCT
eblip-17911	417	8	.	.	PUNCT
eblip-17911	417	9	  	  	SPACE
eblip-17911	418	1	do	do	AUX
eblip-17911	418	2	you	you	PRON
eblip-17911	418	3	need	need	VERB
eblip-17911	418	4	help	help	VERB
eblip-17911	418	5	w.	w.	NOUN
eblip-17911	418	6	anything	anything	PRON
eblip-17911	418	7	else	else	ADV
eblip-17911	418	8	28	28	NUM
eblip-17911	418	9	patron	patron	NOUN
eblip-17911	418	10	:	:	PUNCT
eblip-17911	418	11	nope	nope	PROPN
eblip-17911	418	12	29	29	NUM
eblip-17911	418	13	librarian	librarian	NOUN
eblip-17911	418	14	:	:	PUNCT
eblip-17911	418	15	please	please	INTJ
eblip-17911	418	16	come	come	VERB
eblip-17911	418	17	back	back	ADV
eblip-17911	418	18	if	if	SCONJ
eblip-17911	418	19	you	you	PRON
eblip-17911	418	20	need	need	VERB
eblip-17911	418	21	more	more	ADJ
eblip-17911	418	22	help	help	NOUN
eblip-17911	418	23	!	!	PUNCT
eblip-17911	418	24	    	    	SPACE
eblip-17911	419	1	appendix	appendix	NOUN
eblip-17911	419	2	b	b	DET
eblip-17911	419	3	formal	formal	ADJ
eblip-17911	419	4	transcript	transcript	NOUN
eblip-17911	419	5	  	  	SPACE
eblip-17911	419	6	line	line	NOUN
eblip-17911	419	7	numbers	number	NOUN
eblip-17911	419	8	added	add	VERB
eblip-17911	419	9	after	after	ADP
eblip-17911	419	10	data	data	NOUN
eblip-17911	419	11	collection	collection	NOUN
eblip-17911	419	12	.	.	PUNCT
eblip-17911	419	13	  	  	SPACE
eblip-17911	420	1	scenario	scenario	NOUN
eblip-17911	420	2	:	:	PUNCT
eblip-17911	421	1	an	an	DET
eblip-17911	421	2	undergraduate	undergraduate	NOUN
eblip-17911	421	3	student	student	NOUN
eblip-17911	421	4	completing	complete	VERB
eblip-17911	421	5	their	their	PRON
eblip-17911	421	6	education	education	NOUN
eblip-17911	421	7	degree	degree	NOUN
eblip-17911	421	8	requests	request	VERB
eblip-17911	421	9	information	information	NOUN
eblip-17911	421	10	on	on	ADP
eblip-17911	421	11	how	how	SCONJ
eblip-17911	421	12	to	to	PART
eblip-17911	421	13	find	find	VERB
eblip-17911	421	14	a	a	DET
eblip-17911	421	15	journal	journal	NOUN
eblip-17911	421	16	article	article	NOUN
eblip-17911	421	17	that	that	PRON
eblip-17911	421	18	is	be	AUX
eblip-17911	421	19	about	about	ADP
eblip-17911	421	20	motivating	motivate	VERB
eblip-17911	421	21	high	high	ADJ
eblip-17911	421	22	school	school	NOUN
eblip-17911	421	23	students	student	NOUN
eblip-17911	421	24	to	to	PART
eblip-17911	421	25	learn	learn	VERB
eblip-17911	421	26	about	about	ADP
eblip-17911	421	27	science	science	NOUN
eblip-17911	421	28	.	.	PUNCT
eblip-17911	422	1	the	the	DET
eblip-17911	422	2	student	student	NOUN
eblip-17911	422	3	is	be	AUX
eblip-17911	422	4	talking	talk	VERB
eblip-17911	422	5	to	to	ADP
eblip-17911	422	6	a	a	DET
eblip-17911	422	7	librarian	librarian	NOUN
eblip-17911	422	8	,	,	PUNCT
eblip-17911	422	9	in	in	ADP
eblip-17911	422	10	real	real	ADJ
eblip-17911	422	11	time	time	NOUN
eblip-17911	422	12	,	,	PUNCT
eblip-17911	422	13	using	use	VERB
eblip-17911	422	14	chat	chat	X
eblip-17911	422	15	(	(	PUNCT
eblip-17911	422	16	“	"	PUNCT
eblip-17911	422	17	ask	ask	VERB
eblip-17911	422	18	a	a	DET
eblip-17911	422	19	question	question	NOUN
eblip-17911	422	20	”	"	PUNCT
eblip-17911	422	21	)	)	PUNCT
eblip-17911	422	22	.	.	PUNCT
eblip-17911	422	23	  	  	SPACE
eblip-17911	423	1	1	1	NUM
eblip-17911	423	2	patron	patron	NOUN
eblip-17911	423	3	:	:	PUNCT
eblip-17911	423	4	i	i	PRON
eblip-17911	423	5	need	need	VERB
eblip-17911	423	6	to	to	PART
eblip-17911	423	7	find	find	VERB
eblip-17911	423	8	an	an	DET
eblip-17911	423	9	article	article	NOUN
eblip-17911	423	10	on	on	ADP
eblip-17911	423	11	teaching	teach	VERB
eblip-17911	423	12	high	high	ADJ
eblip-17911	423	13	school	school	NOUN
eblip-17911	423	14	science	science	NOUN
eblip-17911	423	15	2	2	NUM
eblip-17911	423	16	librarian	librarian	NOUN
eblip-17911	423	17	:	:	PUNCT
eblip-17911	423	18	hello	hello	INTJ
eblip-17911	423	19	.	.	PUNCT
eblip-17911	424	1	i	i	PRON
eblip-17911	424	2	can	can	AUX
eblip-17911	424	3	help	help	VERB
eblip-17911	424	4	you	you	PRON
eblip-17911	424	5	.	.	PUNCT
eblip-17911	425	1	3	3	NUM
eblip-17911	425	2	librarian	librarian	NOUN
eblip-17911	425	3	:	:	PUNCT
eblip-17911	425	4	what	what	PRON
eblip-17911	425	5	do	do	AUX
eblip-17911	425	6	you	you	PRON
eblip-17911	425	7	need	need	VERB
eblip-17911	425	8	this	this	DET
eblip-17911	425	9	information	information	NOUN
eblip-17911	425	10	for	for	ADP
eblip-17911	425	11	?	?	SYM
eblip-17911	425	12	4	4	NUM
eblip-17911	425	13	patron	patron	NOUN
eblip-17911	425	14	:	:	PUNCT
eblip-17911	425	15	it	it	PRON
eblip-17911	425	16	’s	’	VERB
eblip-17911	425	17	for	for	ADP
eblip-17911	425	18	a	a	DET
eblip-17911	425	19	class	class	NOUN
eblip-17911	425	20	5	5	NUM
eblip-17911	425	21	librarian	librarian	NOUN
eblip-17911	425	22	:	:	PUNCT
eblip-17911	425	23	okay	okay	INTJ
eblip-17911	425	24	.	.	PUNCT
eblip-17911	426	1	would	would	AUX
eblip-17911	426	2	you	you	PRON
eblip-17911	426	3	tell	tell	VERB
eblip-17911	426	4	me	i	PRON
eblip-17911	426	5	more	more	ADV
eblip-17911	426	6	about	about	ADP
eblip-17911	426	7	your	your	PRON
eblip-17911	426	8	topic	topic	NOUN
eblip-17911	426	9	?	?	PUNCT
eblip-17911	427	1	6	6	NUM
eblip-17911	427	2	patron	patron	NOUN
eblip-17911	427	3	:	:	PUNCT
eblip-17911	427	4	i	i	PRON
eblip-17911	427	5	have	have	VERB
eblip-17911	427	6	to	to	PART
eblip-17911	427	7	research	research	VERB
eblip-17911	427	8	how	how	SCONJ
eblip-17911	427	9	to	to	PART
eblip-17911	427	10	motivate	motivate	VERB
eblip-17911	427	11	students	student	NOUN
eblip-17911	427	12	to	to	PART
eblip-17911	427	13	learn	learn	VERB
eblip-17911	427	14	about	about	ADP
eblip-17911	427	15	science	science	NOUN
eblip-17911	427	16	7	7	NUM
eblip-17911	427	17	librarian	librarian	NOUN
eblip-17911	427	18	:	:	PUNCT
eblip-17911	427	19	what	what	DET
eblip-17911	427	20	age	age	NOUN
eblip-17911	427	21	of	of	ADP
eblip-17911	427	22	students	student	NOUN
eblip-17911	427	23	are	be	AUX
eblip-17911	427	24	researching	research	VERB
eblip-17911	427	25	?	?	PUNCT
eblip-17911	428	1	are	be	AUX
eblip-17911	428	2	you	you	PRON
eblip-17911	428	3	interested	interested	ADJ
eblip-17911	428	4	in	in	ADP
eblip-17911	428	5	a	a	DET
eblip-17911	428	6	particular	particular	ADJ
eblip-17911	428	7	field	field	NOUN
eblip-17911	428	8	of	of	ADP
eblip-17911	428	9	science	science	NOUN
eblip-17911	428	10	,	,	PUNCT
eblip-17911	428	11	such	such	ADJ
eblip-17911	428	12	as	as	ADP
eblip-17911	428	13	chemistry	chemistry	NOUN
eblip-17911	428	14	or	or	CCONJ
eblip-17911	428	15	biology	biology	NOUN
eblip-17911	428	16	?	?	PUNCT
eblip-17911	428	17	8	8	NUM
eblip-17911	428	18	patron	patron	NOUN
eblip-17911	428	19	:	:	PUNCT
eblip-17911	428	20	high	high	ADJ
eblip-17911	428	21	school	school	NOUN
eblip-17911	428	22	students	student	NOUN
eblip-17911	428	23	.	.	PUNCT
eblip-17911	428	24	.	.	PUNCT
eblip-17911	428	25	.	.	PUNCT
eblip-17911	429	1	it	it	PRON
eblip-17911	429	2	can	can	AUX
eblip-17911	429	3	be	be	AUX
eblip-17911	429	4	about	about	ADP
eblip-17911	429	5	any	any	DET
eblip-17911	429	6	kind	kind	NOUN
eblip-17911	429	7	of	of	ADP
eblip-17911	429	8	science	science	NOUN
eblip-17911	429	9	.	.	PUNCT
eblip-17911	430	1	9	9	NUM
eblip-17911	430	2	librarian	librarian	NOUN
eblip-17911	430	3	:	:	PUNCT
eblip-17911	430	4	that	that	PRON
eblip-17911	430	5	sounds	sound	VERB
eblip-17911	430	6	interesting	interesting	ADJ
eblip-17911	430	7	.	.	PUNCT
eblip-17911	431	1	have	have	AUX
eblip-17911	431	2	you	you	PRON
eblip-17911	431	3	tried	try	VERB
eblip-17911	431	4	searching	search	VERB
eblip-17911	431	5	in	in	ADP
eblip-17911	431	6	eric	eric	PROPN
eblip-17911	431	7	?	?	PUNCT
eblip-17911	432	1	10	10	NUM
eblip-17911	432	2	patron	patron	NOUN
eblip-17911	432	3	:	:	PUNCT
eblip-17911	432	4	no	no	INTJ
eblip-17911	432	5	.	.	PUNCT
eblip-17911	432	6	.	.	PUNCT
eblip-17911	432	7	.	.	PUNCT
eblip-17911	433	1	what	what	PRON
eblip-17911	433	2	’s	’	VERB
eblip-17911	433	3	that	that	PRON
eblip-17911	433	4	?	?	PUNCT
eblip-17911	434	1	11	11	NUM
eblip-17911	434	2	librarian	librarian	NOUN
eblip-17911	434	3	:	:	PUNCT
eblip-17911	434	4	it	it	PRON
eblip-17911	434	5	is	be	AUX
eblip-17911	434	6	an	an	DET
eblip-17911	434	7	educational	educational	ADJ
eblip-17911	434	8	database	database	NOUN
eblip-17911	434	9	that	that	PRON
eblip-17911	434	10	will	will	AUX
eblip-17911	434	11	probably	probably	ADV
eblip-17911	434	12	have	have	VERB
eblip-17911	434	13	articles	article	NOUN
eblip-17911	434	14	on	on	ADP
eblip-17911	434	15	your	your	PRON
eblip-17911	434	16	topic	topic	NOUN
eblip-17911	434	17	.	.	PUNCT
eblip-17911	435	1	12	12	NUM
eblip-17911	435	2	patron	patron	NOUN
eblip-17911	435	3	:	:	PUNCT
eblip-17911	435	4	ok	ok	ADJ
eblip-17911	435	5	,	,	PUNCT
eblip-17911	435	6	how	how	SCONJ
eblip-17911	435	7	do	do	AUX
eblip-17911	435	8	i	i	PRON
eblip-17911	435	9	get	get	VERB
eblip-17911	435	10	there	there	ADV
eblip-17911	435	11	?	?	PUNCT
eblip-17911	436	1	13	13	NUM
eblip-17911	436	2	librarian	librarian	NOUN
eblip-17911	436	3	:	:	PUNCT
eblip-17911	436	4	go	go	VERB
eblip-17911	436	5	to	to	ADP
eblip-17911	436	6	the	the	DET
eblip-17911	436	7	library	library	ADJ
eblip-17911	436	8	website	website	NOUN
eblip-17911	436	9	:	:	PUNCT
eblip-17911	436	10	[	[	X
eblip-17911	436	11	url	url	X
eblip-17911	436	12	]	]	X
eblip-17911	436	13	14	14	NUM
eblip-17911	436	14	librarian	librarian	NOUN
eblip-17911	436	15	:	:	PUNCT
eblip-17911	436	16	and	and	CCONJ
eblip-17911	436	17	click	click	VERB
eblip-17911	436	18	on	on	ADP
eblip-17911	436	19	“	"	PUNCT
eblip-17911	436	20	databases	database	NOUN
eblip-17911	436	21	”	"	PUNCT
eblip-17911	436	22	link	link	NOUN
eblip-17911	436	23	.	.	PUNCT
eblip-17911	437	1	it	it	PRON
eblip-17911	437	2	’s	’	VERB
eblip-17911	437	3	on	on	ADP
eblip-17911	437	4	the	the	DET
eblip-17911	437	5	left	left	ADJ
eblip-17911	437	6	-	-	PUNCT
eblip-17911	437	7	hand	hand	NOUN
eblip-17911	437	8	side	side	NOUN
eblip-17911	437	9	.	.	PUNCT
eblip-17911	438	1	15	15	NUM
eblip-17911	438	2	patron	patron	NOUN
eblip-17911	438	3	:	:	PUNCT
eblip-17911	438	4	ok	ok	ADJ
eblip-17911	438	5	16	16	NUM
eblip-17911	438	6	librarian	librarian	NOUN
eblip-17911	438	7	:	:	PUNCT
eblip-17911	438	8	let	let	VERB
eblip-17911	438	9	me	i	PRON
eblip-17911	438	10	know	know	VERB
eblip-17911	438	11	when	when	SCONJ
eblip-17911	438	12	you	you	PRON
eblip-17911	438	13	are	be	AUX
eblip-17911	438	14	there	there	ADV
eblip-17911	438	15	.	.	PUNCT
eblip-17911	438	16	.	.	PUNCT
eblip-17911	438	17	.	.	PUNCT
eblip-17911	439	1	17	17	NUM
eblip-17911	439	2	patron	patron	NOUN
eblip-17911	439	3	:	:	PUNCT
eblip-17911	439	4	i	i	PRON
eblip-17911	439	5	’m	’m	VERB
eblip-17911	439	6	there	there	ADV
eblip-17911	439	7	now	now	ADV
eblip-17911	439	8	18	18	NUM
eblip-17911	439	9	librarian	librarian	NOUN
eblip-17911	439	10	:	:	PUNCT
eblip-17911	439	11	if	if	SCONJ
eblip-17911	439	12	you	you	PRON
eblip-17911	439	13	click	click	VERB
eblip-17911	439	14	on	on	ADP
eblip-17911	439	15	“	"	PUNCT
eblip-17911	439	16	e	e	NOUN
eblip-17911	439	17	”	"	PUNCT
eblip-17911	439	18	and	and	CCONJ
eblip-17911	439	19	scroll	scroll	VERB
eblip-17911	439	20	down	down	ADP
eblip-17911	439	21	you	you	PRON
eblip-17911	439	22	’ll	’ll	AUX
eblip-17911	439	23	find	find	VERB
eblip-17911	439	24	eric	eric	PROPN
eblip-17911	439	25	.	.	PUNCT
eblip-17911	440	1	19	19	NUM
eblip-17911	440	2	librarian	librarian	NOUN
eblip-17911	440	3	:	:	PUNCT
eblip-17911	440	4	when	when	SCONJ
eblip-17911	440	5	you	you	PRON
eblip-17911	440	6	find	find	VERB
eblip-17911	440	7	it	it	PRON
eblip-17911	440	8	,	,	PUNCT
eblip-17911	440	9	click	click	VERB
eblip-17911	440	10	on	on	ADP
eblip-17911	440	11	the	the	DET
eblip-17911	440	12	link	link	NOUN
eblip-17911	440	13	.	.	PUNCT
eblip-17911	441	1	20	20	NUM
eblip-17911	441	2	patron	patron	NOUN
eblip-17911	441	3	:	:	PUNCT
eblip-17911	441	4	k	k	X
eblip-17911	441	5	,	,	PUNCT
eblip-17911	441	6	it	it	PRON
eblip-17911	441	7	’s	’	VERB
eblip-17911	441	8	open	open	ADJ
eblip-17911	441	9	21	21	NUM
eblip-17911	441	10	librarian	librarian	NOUN
eblip-17911	441	11	:	:	PUNCT
eblip-17911	441	12	now	now	ADV
eblip-17911	441	13	that	that	SCONJ
eblip-17911	441	14	we	we	PRON
eblip-17911	441	15	are	be	AUX
eblip-17911	441	16	in	in	ADP
eblip-17911	441	17	the	the	DET
eblip-17911	441	18	database	database	NOUN
eblip-17911	441	19	,	,	PUNCT
eblip-17911	441	20	let	let	VERB
eblip-17911	441	21	’s	’s	NOUN
eblip-17911	441	22	try	try	VERB
eblip-17911	441	23	searching	search	VERB
eblip-17911	441	24	“	"	PUNCT
eblip-17911	441	25	motivation	motivation	NOUN
eblip-17911	441	26	and	and	CCONJ
eblip-17911	441	27	high	high	ADJ
eblip-17911	441	28	school	school	NOUN
eblip-17911	441	29	science	science	NOUN
eblip-17911	441	30	”	"	PUNCT
eblip-17911	441	31	22	22	NUM
eblip-17911	441	32	patron	patron	NOUN
eblip-17911	441	33	:	:	PUNCT
eblip-17911	441	34	k	k	PROPN
eblip-17911	441	35	23	23	NUM
eblip-17911	441	36	patron	patron	NOUN
eblip-17911	441	37	:	:	PUNCT
eblip-17911	441	38	do	do	AUX
eblip-17911	441	39	i	i	PRON
eblip-17911	441	40	just	just	ADV
eblip-17911	441	41	type	type	VERB
eblip-17911	441	42	it	it	PRON
eblip-17911	441	43	where	where	SCONJ
eblip-17911	441	44	it	it	PRON
eblip-17911	441	45	says	say	VERB
eblip-17911	441	46	keyword	keyword	NOUN
eblip-17911	441	47	search	search	NOUN
eblip-17911	441	48	?	?	PUNCT
eblip-17911	442	1	24	24	NUM
eblip-17911	442	2	librarian	librarian	NOUN
eblip-17911	442	3	:	:	PUNCT
eblip-17911	442	4	yes	yes	INTJ
eblip-17911	442	5	.	.	PUNCT
eblip-17911	443	1	then	then	ADV
eblip-17911	443	2	press	press	VERB
eblip-17911	443	3	the	the	DET
eblip-17911	443	4	“	"	PUNCT
eblip-17911	443	5	search	search	NOUN
eblip-17911	443	6	”	"	PUNCT
eblip-17911	443	7	button	button	NOUN
eblip-17911	443	8	.	.	PUNCT
eblip-17911	444	1	25	25	NUM
eblip-17911	444	2	librarian	librarian	NOUN
eblip-17911	444	3	:	:	PUNCT
eblip-17911	444	4	do	do	AUX
eblip-17911	444	5	any	any	PRON
eblip-17911	444	6	of	of	ADP
eblip-17911	444	7	these	these	DET
eblip-17911	444	8	articles	article	NOUN
eblip-17911	444	9	look	look	VERB
eblip-17911	444	10	useful	useful	ADJ
eblip-17911	444	11	?	?	PUNCT
eblip-17911	445	1	26	26	NUM
eblip-17911	445	2	patron	patron	NOUN
eblip-17911	445	3	:	:	PUNCT
eblip-17911	445	4	yeah	yeah	INTJ
eblip-17911	445	5	,	,	PUNCT
eblip-17911	445	6	some	some	PRON
eblip-17911	445	7	of	of	ADP
eblip-17911	445	8	them	they	PRON
eblip-17911	445	9	look	look	VERB
eblip-17911	445	10	good	good	ADJ
eblip-17911	445	11	.	.	PUNCT
eblip-17911	446	1	27	27	NUM
eblip-17911	446	2	patron	patron	NOUN
eblip-17911	446	3	:	:	PUNCT
eblip-17911	446	4	thanks	thank	NOUN
eblip-17911	446	5	!	!	PUNCT
eblip-17911	446	6	!	!	PUNCT
eblip-17911	447	1	28	28	NUM
eblip-17911	447	2	librarian	librarian	NOUN
eblip-17911	447	3	:	:	PUNCT
eblip-17911	447	4	you	you	PRON
eblip-17911	447	5	are	be	AUX
eblip-17911	447	6	welcome	welcome	ADJ
eblip-17911	447	7	.	.	PUNCT
eblip-17911	448	1	do	do	AUX
eblip-17911	448	2	you	you	PRON
eblip-17911	448	3	need	need	VERB
eblip-17911	448	4	help	help	NOUN
eblip-17911	448	5	with	with	ADP
eblip-17911	448	6	anything	anything	PRON
eblip-17911	448	7	else	else	ADV
eblip-17911	448	8	?	?	PUNCT
eblip-17911	449	1	29	29	NUM
eblip-17911	449	2	patron	patron	NOUN
eblip-17911	449	3	:	:	PUNCT
eblip-17911	449	4	nope	nope	PROPN
eblip-17911	449	5	30	30	NUM
eblip-17911	449	6	librarian	librarian	NOUN
eblip-17911	449	7	:	:	PUNCT
eblip-17911	449	8	please	please	INTJ
eblip-17911	449	9	feel	feel	VERB
eblip-17911	449	10	free	free	ADJ
eblip-17911	449	11	to	to	PART
eblip-17911	449	12	contact	contact	VERB
eblip-17911	449	13	us	we	PRON
eblip-17911	449	14	again	again	ADV
eblip-17911	449	15	if	if	SCONJ
eblip-17911	449	16	you	you	PRON
eblip-17911	449	17	require	require	VERB
eblip-17911	449	18	additional	additional	ADJ
eblip-17911	449	19	assistance	assistance	NOUN
eblip-17911	449	20	.	.	PUNCT
eblip-17911	449	21	  	  	SPACE